Q2300 Setup Guide
QoS Access Router
Model Q2300
Ethernet QoS Access Router
Model Q2301
Ethernet QoS Access Router
with Modem
Document #650-00458-02
Copyright © 2004, 2006 by Kentrox, LLC. All rights reserved.
Printed in the U.S.A.
Specifications published here are current or planned as of the
date of publication of this document. Because we are continuously improving and adding features to our products, Kentrox
reserves the right to change specifications without prior notice.
You may verify product specifications by contacting our
In no event shall Kentrox be liable for any damages resulting
from loss of data, loss of use, or loss of profits. Kentrox further
disclaims any and all liability for indirect, incidental, special,
consequential or other similar damages. This disclaimer of liability applies to all products, publications and services during
and after the warranty period.
Additional copyrights applicable to portions of this product:
Copyright © 2003 GlobespanVirata, Inc.
Copyright © 2003-2004 Ashley Laurent, Inc.
Copyright © 1989-2001 SNMP Research, Inc.
Copyright © 1995-1998 Eric Young ([email protected])
Revision History
Trademark information
Part #
May 2004
Issue 1
December 2004
Issue 2, release 1.30
March 2006
Issue 3, release 1.35
Kentrox is a registered trademark and Q-Series is a trademark
of Kentrox, LLC.
All other product names are trademarks or registered
trademarks of their respective owners.
Who to contact for
If you need assistance with this product or have questions not
answered by this manual, please first contact your reseller or
visit our Support page on the Kentrox Web site at
For further information, see “Registration, warranty, support,
and services” on page 5 of this manual.
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 1
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Pre-installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Configuration worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Perform a power-on test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 2
Installing the router. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installation shortcut for IT professionals . . . . . . . . . . . . . . . . 15
Step 1: Mount the router on a wall or in a rack . . . . . . . . . . . 16
Step 2: Set up a computer to access the router . . . . . . . . . . . 18
Step 3: Access the router’s graphical interface . . . . . . . . . . . 19
Step 4: Set a password for the default user . . . . . . . . . . . . . . 19
Step 5: Allow remote access (optional) . . . . . . . . . . . . . . . . . 20
Step 6: Enter the worksheet information . . . . . . . . . . . . . . . . 20
Step 7: Connect the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Step 8: Save your configuration and restart. . . . . . . . . . . . . . 24
Step 9: Test access to the WAN . . . . . . . . . . . . . . . . . . . . . . . 24
If all else fails...reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
This Setup Guide explains how to install and configure the Q2300 router (“the
router”). The contents of this guide are divided into two chapters:
Before you begin. This chapter contains a brief overview of the
installation process and a configuration worksheet that should be
completed before beginning the installation.
Installing the router. This chapter describes step-by-step how to install,
connect, and configure the router to the point where it is IP-accessible (that
is, remotely manageable).
Registration, warranty, support, and services
To receive product news and announcements from Kentrox, please register your
Kentrox products at www.kentrox.com/register.
All Kentrox Q-Series routers carry a 1-year warranty beginning on the date of
purchase. Units found to be defective within that warranty period will be repaired or
replaced under the terms of the Kentrox warranty, which can be viewed online at
www.kentrox.com/warranty. All product returns to Kentrox must include a Return
Authorization number, which you can obtain by calling the Technical Assistance
Should you require technical assistance or are interested in training class
availability, please visit the Kentrox Support web site at www.kentrox.com/support.
Should you need further assistance, help may be available over the phone from your
Kentrox-authorized reseller.
Kentrox also offers fee-based phone support and priority support under a variety of
maintenance plans. For all other inquiries, please visit www.kentrox.com or call
(800) 733-5511.
General safety precautions
This equipment has been designed to the highest quality standards of materials,
workmanship and safety. Do not bypass any of the safety features of this equipment
or operate this equipment in an improper environment.
To avoid hazard from electrical shock and/or fire, adhere to the safety
practices listed in this section and identified within the instructions of
this document.
Use caution when installing or modifying communication lines. Dangerous voltages
may be present. It is unsafe to install wiring during a lightning storm.
Always disconnect all communication lines at the network interface and power
connections from the wall outlets before servicing or disassembling this equipment.
All wiring external to the product(s) should follow the provisions of the current
local and national building codes or any wiring rules that apply.
The equipment should be installed near the electrical outlet and be easily accessible.
Potentially hazardous voltages inside. Service should be performed
only by qualified personnel.
Tensions Dangereuses à l'intérieur. Confier la maintenance à une
personne qualifiée.
This equipment is electrically grounded only when it is connected to a
grounded AC power outlet using the supplied AC–DC power adapter.
Before you begin
Installation Summary
This guide will show you how to physically install the router and make it accessible
from both the WAN and your LAN. Advanced features, which are explained in the
User’s Guide, can then be configured by you or a network administrator using a
computer on your LAN, or from a remote office over the WAN.
For a first-time installation, allow about 15 minutes for each of the following:
Looking through this manual and understanding the steps
Installing the router and cables
Setting up a computer to access the router through your Internet browser
Performing the basic LAN and WAN configurations
Add or subtract time depending on your experience and installation site readiness.
Subsequent router installations can go much faster.
Your router may have already been pre-configured by your network administrator,
which would further simplify your installation tasks.
Gather the necessary information
Ask your network administrator or IT department for the information listed in the
configuration worksheet on page 9. After physically installing the router, you will
enter this information using the router’s graphical user interface (GUI) to set up
basic network connectivity.
The configuration worksheet contains the minimum information necessary to make
the LAN and WAN interfaces functional in most remote-office installations. Not all
parameters visible in the graphical interface are represented in the worksheet. The
goal of this Setup Guide is to make the router accessible over the WAN to a network
administrator who can later configure the advanced features.
Pre-installation checklist
Take inventory
If the router appears to have been damaged in shipping, return it to your place of
purchase for a replacement. Check to make sure you received the following items
with each router:
Documentation CD (includes Adobe® Acrobat® PDF versions of this
manual, the User’s Guide and the CLI Reference Guide)
AC–DC power adapter and cable for use in North America
One Ethernet LAN cable, Cat 5E, UTP 568B, 6’
RS-232 DTE cable adapter1, RJ45 to DE-9S, Kentrox catalog #77910
Two #8 wood screws and anchors for wall-mounting the router
Optional accessories:
Rack-mounting kit for 19” equipment racks, Kentrox catalog #77912
Ethernet cable, Cat 5E, UTP 568B, 6’, Kentrox catalog #93006212
One modem cable, 4-wire (modem-equipped Q2301 router only), Kentrox
catalog #930xx210 (xx denotes length of cable).
Spare AC–DC power adapter, Kentrox catalog #77911
Prepare the installation site
The router requires the following for safe operation:
Grounded, 100-240 volts AC, 50/60 Hz, power source
At least 1/8” clearance above and 1” on each side for ventilation
Temperature range: 0° to 50° C (32° to122° F)
Humidity range: 5% to 95% relative humidity, non-condensing
Computer requirements (for configuring the router):
Computer with monitor, keyboard, and mouse
Internet browser software: Microsoft® Internet Explorer 5.5 or later;
Netscape 7.1; or browser based on Mozilla 1.4 or later
Network interface card (NIC) for connection to an Ethernet port on the
router, or to an Ethernet LAN that will be connected to the router
DHCP client setup, i.e., the computer automatically obtains its IP address
from the router
The RS-232 DTE cable adapter can be used with any straight-through cable, such as the
Kentrox Ethernet cable, to connect a computer to the RS-232 control port for access to
the command line interface (CLI).
Before you begin
Configuration worksheet
All parameters in this worksheet should be considered a minimum configuration to
enable the router to pass traffic.
Ethernet LAN configuration
In most cases, you can use the default LAN IP address and subnet mask. However,
you must change these settings if you are installing the router on a LAN with static
IP addresses, or where another device is already using the default Ethernet LAN IP
address of
To change the default values, go to the Configure > Interfaces > Ethernet Ports 1-4
page of the router’s graphical interface, and select Edit IP in the iplan Controls list.
Enter the following information:
Your configuration
Default value
LAN IP address
Subnet mask
See ”Default LAN interface configuration” on page 18 for further information.
Ethernet WAN configuration
By default, the Ethernet WAN side of the router obtains its IP address and subnet
mask automatically. Should your local cable or DSL service provider require you to
enter a specific IP address and subnet mask, go to the Configure > Interfaces >
Ethernet Port 5 page, and select Edit IP from the ipwan Controls list. Select Static IP
Address to enter the required IP Address and Subnet Mask.
Your configuration
Default value
WAN IP address
Subnet mask
If your service provider requires you to use PPPoE (Point-to-Point Protocol over
Ethernet), go to the Configure > Interfaces > Ethernet-WAN page, and select Switch
to PPPoE in the Configuration section.
When the PPPoE configuration page appears, enter the settings appropriate for your
PPPoE service, such as:
User name
Service name
Access concentrator name _____________________
Authentication type
Security zone
Set the primary and the secondary DNS server addresses on the Configure > Router
> DNS Client page. Also set the DNS search domain name.
Primary DNS server
Secondary DNS server
DNS Search Domain
Only one DNS server can be entered at a time. Always enter the IP address of the
primary DNS server first, the secondary DNS server second, and so forth.
Default Gateway
To set the default gateway and the IP interface, go to the Default Route section of the
Configure > Router > Routes page, and click Add.
Gateway IP Address
Gateway Interface
‰ iplan
‰ ipwan
Administrative password
The default user name when logging into the router is “admin.” No default password
is assigned to this user. The password should be set to restrict access to authorized
users. To enter a new password, go to Configure > System > Users and click
Password in the table.
The password may be up to 16 characters long and consist of letters, digits, and any
of the following characters: `[email protected]#$%^&*()_+-={}[]:;<>?,./
Date and Time
The router can derive the date and time automatically by polling SNTP servers, or
you can enter the date and time manually.
To set up automatic polling of SNTP servers, navigate to the Configure > System >
Time > SNTP Server page, and click add to identify each SNTP server the router
will poll. Enter the following:
SNTP server
Otherwise, navigate to the Configure > System > Time > Set Date and Time page to
set the router’s clock manually.
Remote access (optional)
If the network administrator requires remote management access to the router from
the WAN or via the optional modem, set the parameters as required in the untrusted
section of the Configure > System > Management Access page.
Before you begin
Allow ftp
‰ Yes
‰ No
Allow http (GUI)
‰ Yes
‰ No
Allow icmp
‰ Yes
‰ No
Allow snmp
‰ Yes
‰ No
Allow ssh
‰ Yes
‰ No
Allow telnet
‰ Yes
‰ No
Allow ospf
‰ Yes
‰ No
Allow rip
‰ Yes
‰ No
Modem operation
‰ disabled
‰ cliDialIn Disabled
The Modem operation option is only available to Q2301 routers.
Perform a power-on test
To verify that the router is fully functional before installation, plug in just the power
adapter (no other cables) and observe the LEDs on the front panel. When power is
applied, the SYS (System Status) LED will initially be red, then blink green as it
runs internal tests. When the system tests complete after about a minute, the SYS
LED turns to a steady green to indicate operational status.
If a problem is detected, the SYS LED will remain red after the power-on test
completes. Should this happen, restart the router by unplugging the power adapter
momentarily. If this does not clear the problem, note whether any other LEDs are
red and contact your network administrator or place of purchase.
Figure 1:
A solid green SYS LED shows the unit is operational
Later in the installation, you will attach communication cables to the LAN and
WAN. Make sure the router is powered ON before plugging in any of those cables.
The AC–DC power adapter cable functions as the power disconnect
device and ground connection. Always connect the power adapter
cable first (before other cables) and disconnect it last, so that the
unit is grounded through the power supply.
Before you begin
Installing the router
Installation shortcut for IT professionals
If you are an IT professional or have previously installed a Kentrox QoS router, the
abbreviated steps on this page may be all you need. If you are new to installing this
type of equipment, the pages that follow offer a detailed explanation of each step.
Step 1: Install the router on a wall, in a rack, or place it on a desk top.
Step 2: Apply power to the router, then connect a computer to one of the Ethernet
LAN ports using the included Ethernet cable (or equivalent). Since the
router is by default a DHCP server on the LAN side, be sure to set the
computer to obtain its IP address automatically. If you are modifying the
LAN IP configuration, do not connect devices other than your console to the
LAN until the configuration changes have been made. See “Changing the
LAN interface configuration” on page 19 for more information.
Step 3: Reboot the computer you will use to configure the router. Open your
Internet browser and enter in the address field. This is the
default LAN-side IP address of the router. Enter the user name “admin” at
the login prompt, but no password. The router’s home page opens, as shown
in Figure 4 on page 17.
Step 4: To prevent unauthorized access to the router, navigate to the Configure >
System > Users page, and set a password for the default user, Admin.
Step 5: If a network administrator will manage the router from a remote location, go
to the Configure > System > Management Access page and select http,
telnet, and/or any other check boxes in the untrusted zone, as specified by
the administrator.
Step 6: Enter the information from the worksheet above into the appropriate
configuration pages.
Step 7: Attach the WAN and LAN cables.2
Step 8: Go to the Configure > System > Restart page to save your configuration
changes to non-volatile memory. If changes were made to the LAN IP
address or DHCP options, you may have to restart each PC on the LAN side
of the router.
Step 9: Go to the Monitor > Traffic > Ping page to validate your WAN connectivity
by pinging a device on the WAN, such as the default gateway.
If you purchased the modem option, you can also connect the modem cable at this time.
The modem cable must be made with a minimum of 26 AWG cable.
For conceptual information on router features, see the User’s Guide. You can also
click Help in the router’s interface for information on the page you are viewing.
Step 1: Mount the router on a wall or in a rack
While the Kentrox router can be used on a desk top or table top, it may also be
mounted on a wall or in a rack for space efficiency and cable management. For ease
of handling, disconnect the power cable before wall- or rack-mounting the router.
Two 1-inch, #8 screws and anchors are included with the router. The anchors can be
used when attaching to drywall. Use the screws alone if attaching to a plywood
mounting panel. You will need longer screws—at least 1.25”—if attaching to a stud
through drywall.
Wall mounting instructions
Drill two starter holes for the screws (or anchors) 7” apart.3 Align the
screw holes vertically on the wall if you want to position the front panel
LEDs to the side, as shown in Figure 1.
If mounting on drywall, screw the anchors into the holes, then the screws
into the anchors. Leave 1/4” between the screw heads and the wall.
Position the router over the screw heads, and slide the router downwards
and diagonally approximately 1/4” so that the screw heads are firmly positioned in the narrow part of the mounting slots.
Power on the router, and proceed to Step 2 on page 16.
Figure 1:
Mounting the router on a wall
Use the drilling guides on the left side of this page to mark the screw hole locations.
Installing the router
Rack mounting instructions
The router can also be mounted in a 19” rack, as shown in Figure 2, using the
optional rack mounting kit (Kentrox catalog #77912). Install the rack with enough
space around it for adequate ventilation: at least 1/8” above and 1” on each side.
Hold the brackets up to the rack to line up the screw holes. Depending on
the type of rack you have, you may need to rotate the brackets to find screw
holes that align—the spacing between the holes on the ends of the brackets
are 1” and 1¼” to accommodate different rack types.
With the orientation of the brackets in mind, attach them to the sides of the
router using three self-tapping, 6-32 x 5/16” machine screws on each side.
The screws are included in the rack mounting kit.
Hold the router and bracket assembly in position in the rack with one hand,
and insert screws through the holes in the brackets and rack with the other.
Tighten the screws with a screw driver.
Power on the router, and proceed to Step 2 on page 16, “Set up a computer
to access the router.”
Figure 2:
Rack mounting the router
Step 2: Set up a computer to access the router
Unless your network administrator or reseller has already configured the router—in
which case you can skip ahead to Step 7 on page 21—you will need to change a few
settings that are specific to your network.
The easiest way to do this is to connect a computer to the router and use an Internet
browser to access the routers’s configuration pages, as described below.
To avoid disrupting network traffic, do not connect the router to an existing
LAN until after you have completed steps 2 through 6.
Make sure your computer is set to be a DHCP client. The router is by
default a DHCP server on the LAN side, so any computer initially connecting to it must be set up as a DHCP client. In other words, the computer you
are attaching must be configured to obtain an IP address automatically
from the router.
The procedure for setting up a computer to obtain an IP address automatically varies according to the computer’s operating system. Typically it is a
TCP/IP configuration option. Consult your operating system’s online help
or user manual for details.
Connect the computer to one of the router’s 10/100 Ethernet LAN ports as
shown in Figure 3. Make sure the router is still powered on before connecting any cables. The router’s Ethernet LAN ports auto-detect and autonegotiate, so either a straight- or crossover-Ethernet cable can be used.
Check for a green LAN STAT LED on the front panel to verify a good
cable connection before proceeding.
If you changed any settings in the computer, restart it to release and renew
the IP address.
Figure 3:
Connecting a computer to the router
Alternative connection method (advanced)
You also have the option of attaching a computer to the RS-232 port and setting up
the router using the command line interface (CLI). This is typically done only if it
would be problematic to set up a Dynamic Host Control Protocol (DHCP) client
computer, or for large-scale deployments in which scripts are used to configure
many routers quickly. Refer to the User’s Guide and CLI Reference Guide for more
information about the CLI.
Installing the router
Step 3: Access the router’s graphical interface
Start the computer’s Internet browser. Ignore any messages that may appear about
the browser being unable to display your default web page, and enter
in the browser’s Address field. This is the default LAN-side address of the router.
When prompted for User Name and Password, enter the user name “admin” at the
login prompt, but no password. Your browser will display the router’s home page,4
Monitor > System, similar to Figure 4.
Figure 4:
The home page displays the router’s status
If this page does not appear in your browser, the most likely causes are:
• A bad cable connection—check to see that you have appropriate cables
(see the User’s Guide) and that they are securely attached.
• The client computer is not properly configured as a DHCP client (i.e., it
must be set to obtain an IP address automatically)—restart the computer
after checking its configuration and/or LAN connection.
Step 4: Set a password for the default user
The default user name, “admin,” has full system access, but is not passwordprotected. You should assign a password immediately for security reasons.
The graphs on the Monitor > System page require Macromedia Flash Player
(www.macromedia.com) be installed on your computer.
Access the router’s graphical interface
Navigate to the Configure > System > Users page, which initially contains only the
“admin” user. Click Password in the table to open the User Configuration page, and
assign a password for the admin user. Click the OK button to make your changes
take effect.
Exploring the interface
This may be a good opportunity to take a few minutes to explore the interface before
proceeding. Keep these points in mind as you view the graphical interface:
• The graphical user interface (GUI) is browser-based, so its behavior is
similar to Internet Web pages. For example, you can click the Back button
in your browser or press the backspace key to return to the previous page.
• Navigation buttons are on the left side of the page, and are divided into two
general categories—Monitor and Configure. The Configure pages are used
for setting up the router.
• Click Help for more information about any page you are viewing.
• Some of the charts, graphics, or data in the interface are linked to other
pages with additional information. In Figure 4, for example, the event logs
(such as System, Alarm, and Intrusion) can be reviewed just by clicking on
the underlined words. If you are unsure whether something is a link, move
your cursor over it. The cursor shape—and sometimes the color of the
object itself—changes whenever it is positioned over a link.
Step 5: Allow remote access (optional)
If the network administrator will manage the router from a remote location, go to the
Configure > System > Management Access page and in the Enable column of the
untrusted inbound zone, select the http, telnet, and/or any other check boxes
specified by the administrator. Do not allow remote access unless instructed to do
so, as it removes a layer of network defense.
If the router is equipped with the optional modem, specify “cliDialIn” in the modem
Operation list to allow dial-in access to the command line interface (CLI) by the
network administrator. Only model Q2301 routers are equipped with a modem. The
model number is listed on the label underneath the router and on the shipping box.
The router’s graphical user interface is not available through the Modem port. Refer
to the CLI Reference Guide for further information about CLI commands available
via modem.
Step 6: Enter the worksheet information
Next, configure the router using the information you gathered in the configuration
worksheet on page 9.
Installing the router
Default LAN interface configuration
The router’s default LAN IP address is, and the subnet mask is If you plan to set up a new LAN with the Q2300 router or replace an
existing router, there is usually no need to change these addresses. The router can
remain a DHCP server with the default IP address and subnet mask.
Changing the LAN interface configuration
In some cases it is necessary to disable DHCP or to change the default LAN IP
address and subnet mask. For example, you may want to add the Q2300 router to an
existing LAN via one of its Ethernet LAN ports, or you may need to use static
(fixed) IP addresses in the LAN.
Go to the Configure > Interfaces > Ethernet Ports 1-4 page. From the iplan
Controls list, select Edit IP.
If you already have a DHCP server or you want to use static LAN IP
addresses on the LAN, clear the DHCP Server Enable check box.
–– or –
If you want the Q2300 router to be the DHCP server in the LAN but are
modifying the router’s LAN IP address, change the default IP address
and subnet mask to match the new subnet and click OK. The IP address
ranges will automatically update to reflect the new LAN subnet.
At this point, the computer you connected to the router will no longer be
able to communicate with the router, but do not reboot or power down the
router or you will lose all of your changes.
Configure the computer to communicate with the router under one of the
following scenarios.
If you disabled DHCP in the router because the LAN has an existing
DHCP server, you can now connect another LAN port on the router to
the existing LAN. Restart the computer to make it obtain a new IP
address on the new subnet.
– or –
If you do not have a DHCP server for the new subnet, configure the
computer with a static address on the new LAN subnet. Restart the
computer to make the changes take effect.
– or –
If the router is the DHCP server, restart the computer to make it obtain a
new IP address on the new subnet.
The computer should now be able to communicate with the router. Log in
using the new password, and continue the setup process.
Ethernet WAN interface configuration
If you are connecting to a DSL or to a Cable Internet service:
Go to the Configure > Interfaces > Ethernet Port 5 page. From the ipwan
Controls list, select Edit IP. Click Static IP Address and enter the router’s
Enter the worksheet information
Ethernet WAN IP address and subnet mask.
Check all other settings on the page while you are there to ensure they
match the information supplied by your service provider. For example,
your Internet Service Provider may require you to enable PPPoE (Point-toPoint over Ethernet) for the necessary modem handshake sequence. If you
are unsure about anything on the page, click Help for further information
or contact your system administrator.
Default gateway configuration
Next specify the default gateway, which is typically the IP address of your
WAN service provider’s gateway router. On the Configure > Router >
Routes page, click add in the Default Route section. This opens a page
where you can enter the default Gateway IP address.
On the same page, you must also select the IP interface for the gateway.
DNS Configuration
Now specify the IP addresses of the primary and secondary Domain Name Servers
(DNS) on the Configure > Router > DNS Client page. Obtain at least one DNS
address from your service provider. DNS enables users on your LAN to use humanreadable domain names for network access, such as server1.company.com, instead
of numerical IP addresses such as
Only one DNS server can be entered at a time. Always enter the IP address of the
primary DNS server first, the secondary DNS server second, and so forth.
Next, go to the page. From the Configure list for the IP Interface, select Edit DHCP
Server Interface. Enter the same DNS addresses and the domain name and click OK.
This enables the router to provide the DNS addresses to computers on the LAN.
System clock configuration
To ensure that system logs and charts display the correct time of alarms and other
events, go to the Configure > System > Time page. To manually set the current date
and time, proceed to the Set Date and Time page. If the router will derive the current
date and time from an SNTP time server, go to the SNTP Server page and input the
IP addresses of the SNTP servers.
Step 7: Connect the cables
To prevent accidental ESD damage, attach cables to the router only when it is
powered on. Refer to Figure 5 for port locations on the back of the router.
Attach up to four LAN devices to the 10/100 auto-negotiating Ethernet
ports on the rear of the router using straight or crossover Ethernet cables.
Attach one end of an Ethernet cable to the router’s10/100 WAN port and
the other end to your DSL or cable modem. If the DSL/cable modem port
does not auto-negotiate, you may need a cross-over Ethernet cable. Ether-
Installing the router
net 10/100 WAN port pin assignments are provided in the Q-Series User’s
If your router has the optional built-in modem, attach one end of the phone
cable to the router’s modem port and the other end to a phone jack.
If you do not use the 10’ modem cable provided with the router, be sure to use a minimum of 26 AWG cable. Cable pinouts are provided in the Q-Series User’s Guide.
Figure 5:
Rear panel of the Q2301 router
You have made the proper WAN and LAN connections if the corresponding frontpanel STAT LEDs and the rear-panel ACT LEDs are green. The front panel Modem
LED is green if the router is equipped with the optional modem and it is configured
for use. If these LEDs are not green, the problem is most likely one of the following:
The cable is plugged into the wrong connector or wall jack
The cable is not completely plugged in—reconnect both ends of the cable
The cable is damaged or defective, or the wrong type of cable was used—
try another cable appropriate for the connection
The interface was configured incorrectly—compare your setup with the
configuration worksheet; contact your network administrator or service
provider to verify the worksheet information if no mistakes are found
The service is not available—contact your service provider for resolution
Step 8: Save your configuration and restart
When you make changes to the default configuration, the router stores those
changes in RAM. Your changes will be lost if you lose power or restart the system
without first saving those changes to non-volatile memory.
Take a few minutes now to save the changes you have made so far and
restart the router to refresh IP connections. Go to the Configure > System >
Restart page to save your changes and restart the router.
Once you have restarted the router, restart each attached PC on the LAN to
release and renew the DHCP configurations.
Note that if you plan to explore advanced features of the router, you may decide to
test more complicated configuration changes without saving them, so that you can
test those changes and undo any mistakes with a system restart.
Save your configuration and restart
Step 9: Test access to the WAN
Verify that the WAN interface is functional by running a ping test from the router to
a known host on the WAN, such as the default gateway.
To do this, go to the Monitor > Traffic > Ping page, and enter the name or IP address
of the remote host. If successful, you will see detailed information about the ping
that includes the line “1 transmitted, 1 received, 0 lost.” An unsuccessful ping test
will result in a “Request timed out” message.
If you are able to access the WAN, your initial router setup is complete. Refer to the
User’s Guide for information on setting up advanced features.
Should the ping test fail, check to make sure you entered the correct IP address and
interface for the default gateway on the Configure > Router > Routes page. If they
appear to be correct, compare the settings on the Configure > Interfaces > Ethernet
Port 5 page with your configuration worksheet, and—if necessary—with the
original connection specifications from your WAN service provider or network
administrator. You should also verify the cable connection by checking to see that
the WAN STAT LED on the front panel is green.
If all else fails...reset
Should you encounter unexpected behavior after configuring the Kentrox router,
and you are unable to determine the cause, you can reset the router to its factory
default configuration.
To do this, either hold in the reset button on the router’s back panel for 12 seconds,
or go to the Configure > System > System Restart page in the interface and click the
“reset to factory defaults” check box. The reset button is recessed to prevent
accidental resets, so you will need a small pointed object, such as a pen or paper clip
Additional troubleshooting information and documentation can be found on these
Kentrox web pages: www.kentrox.com/support and www.kentrox.com/Q-Series. A
list of factory default values is provided in the Q-Series User’s Guide.
Installing the router
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