BZBGEAR BG-UM44-100M-KIT 4X4 HDMI and HDBaseT Matrix Switch Owner Manual
BZBGEAR BG-UM44-100M-KIT is an 18Gbps 4x4 HDBaseT (100M) Matrix with ARC Function. It can connect four HDMI sources to eight displays and features four HDMI outputs, each of which is mirrored to provide a CAT-Cable output that runs simultaneously. The HDBaseT output can extend video transmission distance up to 328ft / 100m via a single cat5e/6/7 cable and the resolution is up to 4K@60Hz 4:4:4. The product supports IR matrix and Audio matrix.
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BG-UM44-100M-KIT
18Gbps 4x4 HDBaseT (100M) Matrix with ARC Function
Thank you for purchasing this product
For optimum performance and safety, please read these instructions carefully before connecting, operating, or adjusting this product. Please keep this manual for future reference.
Surge protection device recommended
This product contains sensitive electrical components that may be damaged by electrical spikes, surges, electric shock, lighting strikes, etc. Use of surge protection systems is highly recommended in order to protect and extend the life of your equipment.
Table of Contents
1. Introduction
The 18Gbps 4x4 HDBaseT (100M) Matrix can connect four HDMI sources to eight displays. It features four HDMI outputs and each HDMI output is mirrored to provide a CAT-Cable output which runs simultaneously. HDBaseT output can extend video transmission distance up to
328ft / 100m via a single cat5e/6/7 cable and the resolution is up to 4K@60Hz 4:4:4.
The product supports IR matrix and Audio matrix. With ARC function, it can return the audio signal from HDMI or HDBaseT display device to coaxial audio and analog audio outputs using Web GUI or ASCII code control. It can also extract the audio signal from HDMI source device to analog audio and coaxial audio outputs using Web GUI or ASCII code control.
Moreover, the product supports bi-directional IR and RS-232 function. The product features an intuitive set of front panel controls with OLED screen as well as control via IR remote, RS-
232, LAN, and Web GUI.
2. Features
☆
HDCP 2.2 and HDCP 1.4 compliant
☆
4 HDMI inputs, 4 HDMI & HDBaseT mirrored outputs
☆
HDMI ports transmit 18Gbps lossless uncompressed video bandwidth
☆
Support 18Gbps lossless compressed HDBaseT signal transmission
☆
Support 4K->1080P Down Scaler
☆
Dolby Vision, HDR10+, HLG
☆
HDBaseT output can extend video transmission distance up to 328ft / 100 meters via a single cat5e/6/7 cable and the resolution is up to 4K@60Hz 4:4:4.
☆
HDMI audio pass-through up to 7.1CH HD audio (LPCM, Dolby TrueHD and DTS-HD
Master Audio)
☆
Support ARC function on local HDMI and HDBaseT output ports
☆
IR matrix and Audio matrix
☆
Smart EDID management
☆
24V POC on all HDBaseT ports
☆
Control via front panel buttons, IR remote, RS-232, LAN, and Web GUI
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3. Package Contents
①
1x 4x4 HDMI and HDBaseT Matrix Switch
②
4x HDBaseT Receiver
③
1x Matrix IR Remote
④
1x 100~240V AC 50/60Hz Power cable
⑤
1x RS-232 serial cable (1.5 meters, male to female head)
⑥
8x 3-pin Phoenix Connector
⑦
5x IR Blaster cable (1.5 meters)
⑧
6x 20~60KHz IR Receiver cable (1.5 meters)
⑨
10x Mounting Ear (Matrix and Receiver)
⑩
1x User Manual
4. Specifications
Technical
HDCP Compliance
Video Bandwidth
Video Resolution
Color Space
Color Depth
HDMI Audio Formats
(Pass-through)
Coax Audio Formats
L/R Audio Formats
HDR formats
Infrared
ESD Protection
HDCP 2.2 and HDCP 1.4
18Gbps
Up to 4K2K@50/60Hz (4:4:4)
RGB, YCbCr 4:4:4/4:2:2/4:2:0
12-bit (4K), 16-bit (1080P)
PCM2.0/5.1/7.1CH, Dolby Digital/Plus/EX, Dolby True HD,
DTS, DTS-EX,DTS-96/24, DTS High Res, DTS-HD Master
Audio, DSD
PCM 2.0, Dolby Digital / Plus, DTS,
PCM2.0
4:4:4,4:2:2,4:2:0(10,12bit deep color)
HDR10, HDR10+, Dolby Vision, HLG
20KHz ~ 60KHz
Human-body Model:
±8kV (Air-gap discharge), ±4kV (Contact discharge)
Connection
Matrix
Input Ports
4×INPUT [HDMI Type A, 19-pin female]
6×IR INPUT [3.5mm Stereo Mini-jack]
2×Stereo Audio [3.5mm Stereo Mini-jack B]
1×SPDIF(OPTICAL)
1×SPDIF(COAX)
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Output Ports
Control Ports
4×HDMI OUTPUT [HDMI Type A, 19-pin female]
4×HDBaseT port [RJ45]
5×IR OUTPUT [3.5mm Stereo Mini-jack]
4×RS-232 [3-pin Phoenix connector]
4×SPDIF(COAX)
4×Stereo Audio [3.5mm Stereo Mini-jack]
1×LAN [RJ45]
1×TCP/IP [RJ45]
1×RS-232 [D-Sub 9]
HDBaseT Receiver
Input Ports
Output Ports
Control Ports
1×HDBaseT IN [ RJ45]
1×IR IN [3.5mm Stereo Mini-jack]
1×HDMI OUT [HDMI Type A, 19-pin female]
1×IR OUT [3.5mm Stereo Mini-jack]
1×SERVICE [Micro USB, Update port]
1×RS-232 [Phoenix jack]
2×LAN [RJ45]
Mechanical
Housing
Color
Dimensions
Metal Enclosure
Black
TX: 440mm (W)×274mm (D)×45mm (H)
RX: 163mm (W)×90.3mm (D)×18mm (H)
Weight
Power Supply
Power Consumption
TX: 3977g, RX: 392g
AC 100 - 240V 50/60Hz
70W (Max)
Operating Temperature 0°C ~ 40°C / 32°F ~ 104°F
Storage Temperature -20°C ~ 60°C / -4°F ~ 140°F
Relative Humidity
Resolution / Distance
CAT5e/6/7
Resolution / Cable length
20~90% RH (non-condensing)
4K60 - Feet / Meters
4K60 -
Feet / Meters
328ft / 100M
4K30 -
Feet / Meters
1080P60 -
Feet / Meters
HDMI IN / OUT 16ft / 5M 32ft / 10M 50ft / 15M
The use of “Premium High Speed HDMI” cable is highly recommended.
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5. Operation Controls and Functions
5.1 Matrix Panel
Front Panel
1 2 3
2 3 4
PWR
IR
IN PUT
OU TPUT
1
1 2 3 4
4 5
MENU UP POW ER
EN TER D OWN LOC K
6 7
NO.
Name Function Description
1 OLED screen
2 Power LED
Display matrix switching status, input / output port, EDID,
Baud rate, IP Address.
The LED will illuminate in green when the product is connected to power supply, and red when the product is on standby.
3
4
You need to press an output button (1~4) firstly and then
Input / Output buttons
MENU / ENTER
/ UP /DOWN press an input button (1~4) to select the corresponding input source for the output port.
①
EDID Check: On the initial OLED display screen, press
“MENU” button to enter the Matrix switching state interface, then press “UP/DOWN” button to check the current EDID information of each HDMI input port.
②
EDID setting: On the initial OLED display screen, press
“MENU” button to enter the EDID setting interface, press
“UP/DOWN” button to select the required EDID and press the “ENTER” button. A prompt “copy to input :” will appear.
Then press “UP/DOWN” button to select the input port you need to set, and press “ENTER” button again to confirm.
③
Baud rate setting: On the initial OLED display screen, press “MENU” button to enter the Baud rate interface, and press “UP/DOWN” button to select the required Baud rate, finally press the “ENTER” button to confirm the setting.
④
IP Address Check: On the initial OLED display screen, press “MENU” button to enter the IP interface, then press
“UP/DOWN” button to check the current IP address.
Pressing the “MENU” button again will return to the initial
OLED display status.
5 POWER button
Long press the POWER button for 3 seconds to enter the standby mode, then short press it to wake up the device.
6 IR Window
7 LOCK button
IR receiver window, it only receives the IR remote signal from this product.
Short press the LOCK button to lock front panel buttons
(Except the power button); Press it again to unlock.
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Rear Panel
1 2 3
IR EXT
TCP/IP
1 2 3 4 ALL
IR IN PUT
RS-232
1
1 2 3 4 ALL
IR O UTPUT
2
INPUT
3
4
4
1 2 3 4
TX R X
RS-232 AUDIO INPUT
1
5 6
TX R X
2
RS-232
OUTPU T
TX R X TX R X
RS-232
3
DI GIT AL STE R EO 3
RS-232
DI GIT AL STE R EO 4
4
100-240V AC 50/ 60H Z
7 8 9 10 11 12
No.
Name Function Description
1 IR EXT
2 IR INPUT ports
3
IR OUTPUT ports
If the IR receiver window of the unit is blocked or the unit is installed in a closed area out of infrared line of sight, the IR receiver cable can be inserted to the “IR EXT” port to receive the IR remote signal.
Connect to IR receiver cable, the IR receive signal will emit to “IR OUT” port of the HDBaseT Receiver.
Connect to IR blaster cable, the IR emit signal is from “IR IN” port of the HDBaseT Receiver.
4 AUDIO IN ports
L/R, optical and coaxial audio input ports, connect to external audio source device such as PC or DVD.
5
RS-232 port
DIGITAL port
STEREO port
6 GND
7 TCP/IP port
Connect to a PC or control system by 3-pin phoenix connector serial cable to transmit command between the Matrix and
HDBaseT Receiver.
Coaxial audio output port, connect to audio output device such as audio amplifier via a coaxial cable.
Stereo audio output port, connect to an amplifier or speaker via a 3.5mm audio cable.
The housing is connected to the ground.
This port is the link port for TCP/IP control and connect to an active Ethernet link by an RJ45 cable.
8 RS-232 port
Connect to a PC or control system by D-Sub 9-pin cable to control the Matrix.
9
10
11
INPUT ports
(1-4)
LAN
OUTPUT ports
(1-4)
HDMI input ports, connect to HDMI source device such as
DVD or PS4 with an HDMI cable.
HDBaseT ports, connect to HDBaseT Receiver via CAT cable.
HDMI output ports, connect to HDMI display device such as
TV or monitor with an HDMI cable.
This port is connected to a router and the LAN port of the
HDBaseT Receiver can connect Internet device such as PC or laptop.
12 POWER input Connect to 100~240V AC 50/60Hz power cable.
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Data Signal
Indicator Lamp
▪ Illuminating: HDMI signal with HDCP.
▪ Flashing: HDMI signal without HDCP.
▪ Dark: No HDMI signal.
5.2 HDBaseT Receiver Panel
Video (OUT)
Connection Signal
Indicator Lamp
▪ Illuminating: Matrix and HDBaseT
Receiver are in good connection status.
▪ Flashing: Matrix and HDBaseT
Receiver are in poor connection status.
▪ Dark: Matrix and HDBaseT
Receiver are not connected.
SERVICE
DC 24V
1
HDBaseT IN
2
IR IN IR OUT HDMI OUT
TX RX
RS-232 LAN LAN
IN OUT
5
4
6
3 7 8 9 10 11
No.
4
5
6
Name Function Description
1 POWER LED
Power LED indicator, LED will illuminate when the device is connected to a power supply.
2 SERVICER port Firmware update port
3 DC 24V
P the adapter to AC wall outlet.
Note: The Matrix supports POC function, so the Receiver doesn’t need a power supply when HDBaseT IN port is connected to HDBaseT port of the Matrix.
HDBaseT IN port
Connect to HDBaseT output port of the Matrix with CAT cable.
Connection
Signal Indicator
Lamp (Green)
▪ Illuminating: Matrix and Receiver are in good connection status.
▪ Flashing: Matrix and Receiver are in poor connection status.
▪ Dark: Matrix and Receiver are not connected.
Data Signal
Indicator Lamp
(Orange)
▪ Illuminating: HDMI signal with HDCP.
▪ Flashing: HDMI signal without HDCP.
▪ Dark: No HDMI signal.
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No.
7 IR IN
Name Function Description
Connect to IR receiver cable, the IR signal will emit to IR
OUT port of the Matrix.
8 IR OUT
Connect to IR blaster cable, the IR emit signal is from IR IN port of the Matrix.
9 HDMI OUT port
HDMI output port, connect to HDMI display device such as
TV or monitor with HDMI cable.
10
11
RS-232 port
LAN ports
Connect to a PC or control system by 3-pin phoenix connector cable to transmit command between the Matrix and HDBaseT
Receiver.
Connect Ethernet cables to these ports to provide a wired
Ethernet connection to local devices.
6. IR Remote
1
2
3
4
5
①
Power on or Standby: Power on the Matrix or set it to standby mode.
②
Output 1: Press 1\2\3\4 button to select input source to
HDMI OUTPUT 1.
③
Output 2: Press 1\2\3\4 button to select input source to
HDMI OUTPUT 2.
④
Output 3: Press 1\2\3\4 button to select input source to
HDMI OUTPUT 3.
⑤
Output 4: Press 1\2\3\4 button to select input source to
HDMI OUTPUT 4.
: Select the last or next input source button.
The Matrix input and output sources can be selected by using the IR remote. There are two ways to receive the IR remote signal.
Method 1: The IR window accepts the IR remote signal. When using the IR remote, the furthest distance is 7 meters and the angle is ± 45°. The diagram is shown as below:
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P W R
I R
INPUT
1 2 3 4
OUTPUT
1 2 3 4
MENU UP POWER
ENTER DOWN LOCK
IR remote of the Matrix
The second method: If the IR receiver window of the Matrix is blocked or the Matrix is installed in a closed area out of infrared line of sight, the IR receiver cable can be inserted to the “IR EXT” port to receive the IR remote signal. The furthest distance of using the IR remote is 7 meters and the IR remote is directly faced to the IR receiver head. The diagram is shown as below.
IR remote of the Matrix
Machine Cabinet
I R E X T
TC P/IP
1 2 3 4 AL L
I R I N P U T
1
1 2 3 4 ALL
I R O U T P U T
2 3
R S- 2 32 INP U T
4
1 2 3 4
AU DIO I NP UT
1
T X R X T X R X T X R X
RS- 2 32 DIGITA L ST ER EO 1 RS -2 3 2 DIGITA L ST ER EO 2 RS -2 3 2 DIGIT AL ST E REO 3 R S- 23 2 DIGIT AL STE REO 4
2 3
T X R X
4
O U T P U T 1 0 0 - 2 4 0 V A C 5 0 / 6 0 H Z
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7. IR Control System
The product is not only a matrix switch but also an extender. It supports bi-directional IR control. When the matrix is connected to a HDBaseT Receiver through Cat 5e/6/7 cable, you can control the remote display device (HDBaseT) or input source device (Matrix) through IR signal transmission. The IR signal transmission method is different using the method from Matrix (local) to HDBaseT Receiver (remote) and from HDBaseT Receiver
(remote) to Matrix (local).
At the Matrix end (Local end): the IR signal is one-to-one transmission. It means that the
IR INPUT 1 port signal of the Matrix will emit to IR output port of the HDBaseT Receiver 1 and the IR INPUT 2 port signal of the Matrix will emit to IR output port of the HDBaseT
Receiver 2 etc. It doesn’t follow the video switch to change. IR All input port signal of the
Matrix will emit to all IR output port of HDBaseT receiver simultaneously. Please see the following connection diagram.
Matrix
TCP/IP
1 2 3 ALL
RS-2 32
DC 24V HDBaseT IN IR IN IR OUT
IN OUT
1 2 3 4
1 2
INP UT
3
CAT 5e/6/7 cable
T X R X
HDMI OUT RS-232
1 2 3 4
TX RX
4
LAN
DC 24V HDBaseT IN IR IN IR OUT
LAN
IN OUT
TX RX
2
OUTP UT
CAT 5e/6/7 cable
TX
3
T X R X
HDMI OUT RS-232
TX
4
LAN
IR Blaster
LAN
Receiver 3
10 0- 2 40 V A C 5 0/6 0 HZ
Receiver 1 TV 3
IR Blaster
TV 1
Figure 1: IR connection diagram (Matrix end)
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At HDBaseT receiver (Remote end): IR signal follows video switch to change. For example, the
HDMI output signal on the HDBaseT Receiver 1 is from the HDMI 2 input port, so IR input signal of the HDBaseT Receiver 1 will emit to IR OUTPUT 2 port of the Matrix. The HDMI output signal on the HDBaseT Receiver 3 is from the HDMI 4 input port. Then, IR input signal of the
HDBaseT Receiver 3 will emit to IR OUTPUT 4 port of the Matrix etc. Any of HDBaseT
Receiver’s IR IN signal can output from IR ALL port of the Matrix and the IR OUTPUT ALL signal of the Matrix depends on your IR remote of source device. Please see the following connection diagram.
DVD Blu-ray player
DC 24V HDBa se T I N IR I N I R O UT
TX RX
HDMI O UT RS-232
IN OUT
OUTP UT
DC 24V HDBase T I N IR I N I R O UT
IN OUT
LAN
Receiver 1
TX RX
HDMI O UT RS-232
LAN
TV 1
10 0- 2 40 V A C 5 0/6 0 HZ
LAN
Receiver 3
TV 3
LAN
Blu-ray player remote
DVD remote
Figure 2: IR connection diagram (HDBaseT Receiver end)
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8. IR Cable Pin Assignment
IR RECEIVER IR BLASTER
9. EDID Management
This Matrix has 21 factory defined EDID settings, 2 user-defined EDID modes and 8 copy EDID modes. You can select defined EDID mode or copy EDID mode to input port through on-panel button, ASCII control or Web GUI.
On-panel button operation: On the initial OLED display screen, press “MENU” button to enter the EDID setting interface, press “UP/DOWN” button to select the required EDID, and press the
“ENTER” button. A prompt “copy to input :” will appear. Then press “UP/DOWN” button to select the input port you need to set, and press “ENTER” button again to confirm this operation.
RS-232 control operation: Connect the Matrix to PC with a serial cable, then open a Serial
Command tool on PC to send ASCII command “s edid in x from z!” to set EDID. For details, please refer to “EDID Setting” in the ASCII command list of “12. RS-232 Control Command”.
Web GUI Operation: Please check the EDID management in the “Input page” of “11. Web
GUI User Guide”.
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The defined EDID setting list of the product is shown as below:
EDID Mode
1
2
3
4
11
12
13
14
15
16
17
18
5
6
7
8
9
10
19
20
21
22
23
24~27
28~31
EDID Description
1080p, Stereo Audio 2.0
1080p, Dolby/DTS 5.1
1080p, HD Audio 7.1
1080i, Stereo Audio 2.0
1080i, Dolby/DTS 5.1
1080i, HD Audio 7.1
3D, Stereo Audio 2.0
3D, Dolby/DTS 5.1
3D, HD Audio 7.1
4K2K30_444, Stereo Audio 2.0
4K2K30_444, Dolby/DTS 5.1
4K2K30_444, HD Audio 7.1
4K2K60_420, Stereo Audio 2.0
4K2K60_420, Dolby/DTS 5.1
4K2K60_420, HD Audio 7.1
4K2K60_444, Stereo Audio 2.0
4K2K60_444, Dolby/DTS 5.1
4K2K60_444, HD Audio 7.1
4K2K60, Stereo Audio 2.0 HDR
4K2K60, Dolby/DTS 5.1 HDR
4K2K60, HD Audio 7.1HDR
User1
User2
Copy from HDMI OUT 1~4
Copy from HDBT OUT 1~4
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10. Matrix Audio and RS-232 Introduction
The Matrix supports coaxial and analog audio output. The audio signal follows HDBaseT and HDMI output port. It supports one-to-one transmission. For example, the OUTPUT 1 port audio signal follows HDBaseT and HDMI 1 port, the OUTPUT 2 port audio signal follows HDBaseT and HDMI 2 port etc.
If HDMI ARC switch and HDBaseT ARC switch are turned on by ASCII command, the coaxial and analog audio output can be the returned HDMI or HDBaseT display device’s audio, the external audio source, or the extracted HDMI source device audio.
Note:During multi-audio, 3.5 audio has no audio output.
The RS-232 channel is also one-to-one transmission. For example, the RS-232 port of the
OUTPUT 1 at Matrix end follows the RS-232 port at HDBaseT Receiver 1, The RS-232 port of the OUTPUT 3 at Matrix end follows the RS-232 port at HDBaseT Receiver 3 etc.
Please see the following connection diagram.
Speaker 3
DVD
HDMI Matrix 3
Headphone 3
Laptop
Matrix
TX RX TX RX
1 2 3
IR EXT
TCP/IP RS-232
IR IN P UT
4 ALL
1
1 2 3
IR OUTPUT
2
4 ALL
INP UT
3 4
1 2 3 4
AUDIO INP UT
1
TX RX
RS-2 32
DIGITAL STEREO 1
RS- 23 2
DIGITAL STER EO 2
RS- 23 2
DIGITAL STE REO 3
R S-2 32
DIGITAL STE REO 4
2 3
OUTP UT
TX RX
4
10 0- 2 40 V A C 5 0/6 0 HZ
DC 24V HD Bas eT I N IR IN IR OUT
TX RX
HDMI OUT R S- 232 LAN LAN DC 24V HD Bas eT I N IR IN IR OUT
TX RX
HDMI OUT R S- 232 LAN LAN
IN OUT
Receiver 1
IN OUT
Receiver 3
2.0 Speakers 1 PC 1 PC 3
Amplifier 1
HDMI Matrix 1
RS-232 port:
▪ The RS-232 port of Matrix and receiver is a two-way channel (you can connect PC at Matrix or receiver and connect HDMI Matrix at receiver or Matrix).
▪ The RS-232 port of Matrix and receiver is one-to-one transmission (For example: RS-232 of OUTPUT 2 at
Matrix to RS-232 of HDBaseT Receiver 2).
▪ You can use Upper computer or control software of the
HDMI Matrix on the computer to control remote HDMI Matrix.
Figure 3: Audio and RS-232 connection diagram
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A B
TX
G round
RX
3-pin Phoenix Connector
5
9
4
8
3
7
2
6
1
PIN5: GND
PIN3: RXD
PIN2: TXD
RS-232 DB9, Female
PC
RS-232
RS-232 to USB cable
5
9
4
8
3
7
2
6
1
PIN5: GND
PIN3: TXD
PIN2: RXD
RS-232 DB9, Male
Figure 4: 3-pin phoenix connector to USB
11. Web GUI User Guide
The Matrix can be controlled by Web GUI. The operation method is shown as below:
Step 1: Get the current IP Address.
The default IP address is 192.168.1.100. You can get the current Matrix IP address in two ways:
The first way: You can get the IP address via panel buttons. On the initial OLED display, press
“MENU” button to enter the Matrix switching state interface, then press “UP/DOWN” button to check the current IP address.
The second way: You can get the IP address via RS-232 control . Send the ASCII command
“ r ipconfig!” through a Serial Command tool, then you’ll get the feedback information as shown below:
IP:192.168.62.109 in the above figure is the IP Address of the Matrix (the IP address is variable, depending on what the specific machine returns).
For the details of RS-
232 control, please refer to “12. RS-232 Control Command”.
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Step 2: Connect the TCP/IP port of the Matrix to a PC with an UTP cable, and set the IP address of the PC to be in the same network segment with the Matrix.
Step 3: Input the IP address into your browser on the PC to enter Web GUI page.
After entering the Web GUI page, there will be a Login page, as shown below:
Select the Username from the list and enter the password. The default passwords are:
Username User Admin
Password user admin
After entering the password, click the “LOGIN” button and the following Status page will appear.
■ Status Page
The Status page provides basic information about the installed firmware version and the network settings of the device.
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■ Video Page
You can do the following operations on the Video page:
①
Output:
The current device’s OUTPUT port. You can select signal source for it.
②
Input: You can click the drop-down menu to select signal source for the corresponding
OUTPUT port .
③
Presets Name: You can name the current scene with maximum length of 12 characters
(Chinese name is unsupported).
④
Presets Set: You can restore the settings of the last saved audio-video matrix switching relationship.
⑤
Presets Save:
You can save audio-video matrix switching relationship.
⑥
Presets Clear:
You can clear the saved audio-video matrix switching relationship.
■ Audio-HDMI Page
You can do the following operations on the Audio-HDMI page:
①
HDMI: Audio channel of the current Output.
②
Audio Source: The input source of the current audio channel. You can switch the input source by clicking the corresponding drop-down box to select the desired input source.
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■ Audio-Extract Page
You can do the following operations on the Audio-Extract page:
①
Channel: Audio output channel for coaxial audio or analog audio.
②
Audio Source: The input source of the current audio channel. You can switch the input source by clicking the corresponding drop-down box to select the desired input source.
③
Audio Delay: Set the output delay. You can modify it by entering the corresponding value
(range: 0 ~ 300) in the input box.
④
Mute: You can mute or unmute the audio output channel by clicking the blue button.
⑤
Audio Volume(Analog):
You can set the volume value (range: 0~30) for the analog output channel by clicking “ ”/“+”or entering the value in the input box.
■ Input Page
You can do the following operations on the Input page:
①
Inputs: Input channel of the device.
②
Active: It indicates whether the channel is connected to a signal source.
③
Name: The input channel’s name. You can modify it by entering the corresponding name
(max length: 12 characters) in the input box (Chinese name is unsupported).
④
EDID:
You can set the current channel’s EDID. The specific operation is as follows:
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Set EDID for the User
Click the “Browse” button, then select the bin file. If you select the wrong EDID file, there will be a prompt, as shown in the following figure:
Make sure to select the correct file, then you can check the name of the selected file. Select
“User 1” or “User 2”, then click “Upload”. After successful setting, it will prompt as follows:
Download the EDID File for the Corresponding Input Channel
Click the dropdown box of “Select EDID File” to select the corresponding input channel. Then click “Download” to download the corresponding EDID file.
■ Output Page
You can do the following operations on the Output page:
①
Outputs: Output channel of the device.
②
Name: The current output channel’s name. You can modify it by entering the corresponding name (max length: 12 characters) in the input box (Chinese name is unsupported).
③
Type:
The current output channel’s type (HDMI or HDBT).
④
Cable: It indicates the connection status of output ports. When the output port is connected to the display, it shows green, otherwise, it shows gray.
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⑤
Scalar Mode: Set the current output resolution mode.
⑥
ARC: Turn on/off the ARC function.
⑦
Stream: Turn on/off the output stream.
■ CEC Page
You can perform CEC management on this page:
①
Input Control: You can control the operation of each input source by pressing the icons on the page.
②
Output Control: You can control the operation of each display, such as power on/off, volume +/-, active source switching.
■ Network Page
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Set the Default Network
Click “Set Network Defaults” button, there will be a prompt, as shown in the following figure:
Click “OK” to search the IP Address again, as shown in the following figure:
After searching is completed, it will switch to the login page, the default network setting is completed.
Modify User Password
Click the “User” button, enter the correct Old Password, New Password, and Confirm
Password, then click “Save”. After successful modification, there will be a prompt, as shown in the following figure:
Note: Input rules for changing passwords:
(1)
The password can’t be empty.
(2)
New Password can’t be the same as Old Password.
(3) New Password and Confirm Password must be the same.
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Modify Network Setting
Modify the Mode/IP Address/Gateway/Subnet Mask/Telnet Port as required, click “Save” to save the settings, then it will come into effect.
After modification, if the Mode is “Static”, it will switch to the corresponding IP Address; if the Mode is “DHCP”, it will automatically search and switch to the IP Address assigned by the router.
■ System Page
①
Panel Lock:
Click “Panel Lock” to lock/unlock panel buttons. “On” indicates that panel buttons are unavailable; “Off” indicates panel buttons are available.
②
Beep:
Click “Beep” to turn on/off the beep.
③
LCD: You can turn on/off the LCD, and set the turn-on time (15s/30s/60s).
④
Serial Baud Rate: Click the value to set the Serial Baud Rate.
⑤
Firmware Update: Click “Browse” to select the update file, then click “Update” to complete firmware update.
⑥
Factory Reset:
You can reset the machine to factory defaults by clicking “Reset”.
⑦
Reboot: You can reboot the machine by clicking “Reboot”.
Note: After reset/reboot, it will switch to the login page.
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12. RS-232 Control Command
The product also supports RS-232 control. You need a serial cable with RS-232 male head and
DB9 transfer USB male head. The RS-232 head of the serial cable is connected to the RS-232 control port with DB 9 at the rear of the Matrix, and the USB head of the serial cable is connected to a PC. The connection method is as follows:
RS232
Then, open a Serial Command tool on PC to send ASCII command to control the Matrix.
The ASCII command list about the product is shown as below.
ASCII Command
Serial port protocol. Baud rate: 115200, Data bits: 8bit, Stop bits:1, Check bit: 0 x - Parameter 1 y - Parameter 2
! - Delimiter
ASCII Command
Power s power z!
Function Description
Power on/off the device,z=0~1
(z=0 power off, z=1 power on)
Example s power 1!
r power!
s reboot!
System Setup help!
r type!
r status!
Get current power state
Reboot the device
List all commands
Get device model
Get device current status r power!
s reboot!
help!
r type!
r status!
Feedback Default Setting
Power on
System Initializing...
Initialization Finished! power on power off
POWER 0 power on/power off
Reboot...
System Initializing...
Initialization Finished!
FW version 1.00.01
HDM-B44H100P
Get the unit all status: power, beep, lock, in/ out connection, video/ audio crosspoint, edid, scaler,hdcp, network status
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ASCII Command r fw version!
r link in x!
r link out y!
s reset!
s beep z!
r beep!
s lock z!
r lock!
s lcd on time z!
r lcd mode!
s save preset z!
s recall preset z!
s clear preset z!
r preset z!
s ptp!
Function Description Example Feedback Default Setting
Get Firmware version r fw version!
MCU BOOT: V1.00.02
MCU APP: V1.00.01
WEB GUI: V1.01
Get the connection status of the x input port , x=0~4(0=all) r link in 1!
Get the connection status of the y output port , y=0~40=all) r link out 1!
Reset to factory defaults s reset!
Enable/Disable buzzer function, z=0~1(z=0 beep off, z=1 beep on) s beep 1!
Get buzzer state r beep!
hdmi input 1: connect hdmi output 1: connect hdbt output 1: connect
Reset to factory defaults
System Initializing...
Initialization Finished!
FW version 1.00.01
beep on beep off beep on beep on / beep off
Lock/Unlock front panel button, z=0~1 (z=0 lock off,z=1 lock on)
Get panel button lock state
Set LCD screen remain on time, z=0~4 (0:off, 1:always on, 2:15s,
3:30s, 4:60s) s lock 1!
r lock!
s lcd on time 1!
Get the backlight status of lcd screen
Save switch state between all output port and the input port to preset z , z=1~4
Call saved preset z scenarios , z=1~4
Clear stored preset z scenarios, z=1~4 r lcd mode!
s save preset 1!
s recall preset 1!
s clear preset 1!
panel button lock on panel button lock off recall from preset 1 panel button lock off panel button lock on/off lcd on always lcd on 30 seconds lcd on always save to preset 1 clear preset 1
Get preset z information, z=1~4 r preset 1!
s ptp!
video/audio crosspoint ptp ptp
Output Setting s in x av out y!
Set input x to output y , x=1~4 , y=0~4(0=all) s in 1 av out 2!
input 1 -> output 2 input 1 -> output 1 input 2 -> output 2 input 3 -> output 3 input 4 -> output 4 r av out y!
Get output y signal status y=0~4(0=all) r av out 0!
input 1 -> output 1 input 2 -> output 2 input 3 -> output 3 input 4 -> output 4 s hdmi y stream z!
r hdmi y stream!
Set hdmi output y stream on/off, y=0~4(0=all) z=0~1(0:disable,1:enable)
Get hdmi output y stream status, y=0~4(0=all)
Enable hdmi output 1 stream
Disable hdmi output 1 s hdmi 1 stream 1!
stream s hdmi 0 stream 1!
Enable hdmi all outputs stream
Enable hdmi all outputs stream
Disable hdmi all outputs stream r hdmi 1 stream!
Enable hdmi output 1 stream
Disable hdmi output 1 stream
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ASCII Command Function Description s hdbt y stream z!
Set hdbt output y stream on/off, y=0~4(0=all) z=0~1(0:disable,1:enable) r hdbt y stream!
Get hdbt output y stream status, y=0~4(0=all) s hdmi y scaler z!
Set hdmi output y port output scaler mode , y=0~4(0=all), z=1~3(1=bypass,2=4k->1080p,
3=Auto)
Example Feedback Default Setting
Enable hdbt output 1 stream
Disable hdbt output 1 s hdbt 1 stream 1!
stream s hdbt 0 stream 1!
Enable hdbt all outputs
Enable hdbt all outputs stream stream
Disable hdbt all outputs stream r hdbt 1 stream!
Enable hdbt output 1 stream
Disable hdbt output 1 stream hdmi output 1 set to s hdmi 1 scaler 1!
bypass mode s hdmi 0 scaler 1!
hdmi all outputs set to bypass mode hdmi all outputs set to bypass r hdmi y scaler!
s hdbt y scaler z!
Get hdmi output y port output mode y=0~4(0=all)
Set hdbt output x port output scaler mode , y=0~4(0=all), z=1~3(1=bypass,2=4k->1080p,
3=Auto) r hdmi 1 scaler!
s hdbt 1 scaler 2!
s hdbt 0 scaler 2!
hdmi output 1 set to bypass mode hdbt output 1 set to
4k->1080p mode hdbt all outputs set to
4k->1080p mode hdbt all outputs set to bypass r hdbt y scaler !
Get hdbt output y port output scaler mode y=0~4(0=all) r hdbt 1 scaler !
hdbt output 1 set to
4k->1080p mode
EDID Setting s edid in x from z!
r edid in x!
Set input x EDID from default
EDID z, x=0~4(0=all),z=1~31
1=1080p,Stereo Audio 2.0
2=1080p,Dolby/DTS 5.1
3=1080p,HD Audio 7.1
4=1080i,Stereo Audio 2.0
5=1080i,Dolby/DTS 5.1
6=1080i,HD Audio 7.1
7=3D,Stereo Audio 2.0
8=3D,Dolby/DTS 5.1
9=3D,HD Audio 7.1
10=4K2K30_444,Stereo Audio 2.0
11=4K2K30_444,Dolby/DTS 5.1
12=4K2K30_444,HD Audio 7.1
13=4K2K60_420,Stereo Audio 2.0
s edid in 1 from 1!
14=4K2K60_420,Dolby/DTS 5.1
15=4K2K60_420,HD Audio 7.1
16=4K2K60_444,Stereo Audio 2.0
17=4K2K60_444,Dolby/DTS 5.1
18=4K2K60_444,HD Audio 7.1
19=4K2K60_444,Stereo Audio 2.0
HDR
20=4K2K60_444,Dolby/DTS 5.1
HDR
21=4K2K60_444,HD Audio 7.1
HDR
22=User1
23=User2
24~27=copy from hdmi output 1~4
28~31=copy from hdbt output 1~4
IN 1 EDID:1080p,
Stereo Audio 2.0
Get EDID status of the input x , x=0~4(0=all input) r edid in 0!
IN1 EDID: 4K2K60_
444,Stereo Audio 2.0
IN2 EDID: 4K2K60_
444,Stereo Audio 2.0
IN3 EDID: 4K2K60_
444,Stereo Audio 2.0
IN4 EDID: 4K2K60_
444,Stereo Audio 2.0
IIN1: 1080p,
Stereo Audio 2.0
IN2: 1080p,
Stereo Audio 2.0
IN3: 1080p,
Stereo Audio 2.0
IN4: 1080p,
Stereo Audio 2.0
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ASCII Command Function Description Example Feedback Default Setting r edid data hdmi y!
Get the EDID data of the hdmi output y port , y=1~4 r edid data hdmi 1!
EDID: 00 FF FF FF FF
FF FF 00 ……… r edid data hdbt y!
Get the EDID data of the hdbt output y port , y=1~4 r internal edid!
Get all built-in EDID information for unit support r edid data hdbt 1!
EDID: 00 FF FF FF FF
FF FF 00 ……… r internal edid!
1,1080p,Stereo
Audio 2.0
2,1080p,Dolby/DTS 5.1
3,1080p,HD Audio 7.1
4,1080i,Stereo
Audio 2.0
…….
20,4K2K60,Dolby/
DTS 5.1 HDR
21,4K2K60,HD
Audio 7.1 HDR
Audio Setting s hdmi y arc z!
Turn on/off ARC of HDMI output y , s hdmi 1 arc 1!
y=0~4(0=all) z=0~1(z=0,off,z=1 on) s hdmi 0 arc 1!
hdmi output 1 arc on hdmi output 1 arc off hdmi all outputs hdmi all outputs arc on arc off hdmi all outputs arc off hdmi output 1 arc on r hdmi y arc!
Get the ARC state of HDMI output y , y=0~4(0=all) r hdmi 1 arc!
s hdbt y arc z!
Turn on/off ARC of HDBT output y , s hdbt 1 arc 1!
y=0~4(0=all) z=0~1(z=0,off,z=1 on) s hdbt 0 arc 1!
hdbt output 1 arc on hdbt output 1 arc off hdbt all outputs arc on hdbt all outputs arc off hdbt all outputs arc off hdbt output 1 arc on r hdbt y arc!
Get the ARC state of HDMI output y , y=0~4(0=all) r hdbt 1 arc!
Set HDMI/HDBT output audio y=0~4(0=all),z=0~16 z=0, Default z=1~4 from HDMI input 1~4 s out y audio from z!
z=5~8 from HDMI out 1~4 ARC z=9~12 from HDBT out 1~4 ARC z=13~16 from embed audio 1~4
Attention: when z=0,HDMI/HDBT audio can't set audio delay.
HDMI/HDBT output 1 audio: from HDMI s out 1 audio from 1!
input 1 HDMI/HDBT all s out 0 audio from 1!
HDMI/HDBT all outputs outputs from default audio: from HDMI input 1 r out y audio!
Get HDMI/HDBT output audio status y=0~4(0=all) r out 1 audio!
HDMI/HDBT output 1 from HDMI input 1
Coaxial_Analog output
Set coaxial output audio y=0~4
(0=all),z=1~1 s coax_analog z=1~4 from HDMI input 1~4 out y audio from z!
z=5~8 from HDMI out 1~4 ARC z=9~12 from HDBT out 1~4 ARC z=13~16 from embed audio 1~4 s coax_analog out
1 audio from 1!
0 audio from 1!
1 audio: from HDMI input 1 s coax_analog out Coaxial_Analog all outputs audio: from
HDMI input 1
Coaxial_Analog all outputs audio: from HDMI input 1 s coax_analog out y audio delay z!
Set coax_analog output audio delay y=0~4(0=all), z=0~300ms s coax_analog out
Coaxial_Analog output
1 audio delay 100!
1 audio delay 100ms s coax_analog out
Coaxial_Analog all
0 audio delay 100!
outputs audio delay
100ms
Coaxial_Analog all outputs audio delay 100ms s coax_analog out y audio mute z!
Mute on/off coax_analog output audio y=0~4(0=all), z=0~1(z=0 off,z=1 on) s coax_analog out
1 audio mute 1!
Mute coax_analog output 1 audio
Mute off all coax_ analog out audio
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ASCII Command Function Description Example Feedback Default Setting s coax_analog out y audio vol z!
Set analog output audio volume y=0~4(0=all), z=0~30,+,-; r coax_analog out y audio!
Get coax_analog output audio status y=0~4(0=all) s analog out 1 audio vol 30! s analog out 1 audio vol +!
s analog out 0 audio vol 30! s analog out 0 audio vol +!
Analog output 1 audio volume 30
Analog all outputs audio volume 30 all Analog output audio volume 20
Coaxial_Analog output
1 audio from HDMI input 1
Coaxial_Analog output r coax_analog out
1 audio!
1 audio delay 0ms
Analog output 1 audio volume 20
Mute off coax_analog output 1 audio
CEC Setting s cec in x on!
s cec in x off!
s cec in x menu!
s cec in x back!
s cec in x up!
s cec in x down!
s cec in x left!
s cec in x right!
s cec in x enter!
s cec in x play!
s cec in x stop!
s cec in x rew!
s cec in x pause!
set input x power on by CEC, x=0~4(0=all input) s cec in 1 on!
input 1 power on set input x power off by CEC, x=0~4(0=all input) set input x open menu by CEC, x=0~4(0=all input) set input x menu left operation by
CEC, x=0~4(0=all input) s cec in 1 off!
s cec in 1 menu!
s cec in 1 left!
input 1 power off input 1 open menu set input x back operation by
CEC, x=0~4(0=all input) set input x menu up operation by
CEC, x=0~4(0=all input) s cec in 1 back!
s cec in 1 up!
input 1 back operation input 1 menu up operation set input x menu down operation by CEC, x=0~4(0=all input) s cec in 1 down!
input 1 menu down operation input 1 menu left operation set input x menu right operation by CEC, x=0~4(0=all input) s cec in 1 right!
input 1 menu right operation set input x menu enter by CEC, x=0~4(0=all input) s cec in 1 enter!
iInput 1 menu enter operation set input x play by CEC, x=0~4(0=all input) s cec in 1 play!
input 1 play operation set input x pause by CEC, x=0~4(0=all input) set input x stop by CEC, x=0~4(0=all input) set input x rewind by CEC, x=0~4(0=all input) s cec in 1 pause!
s cec in 1 stop!
s cec in 1 rew!
iInput 1 pause operation input 1 stop operation input 1 rewind operation s cec in x mute!
s cec in x vol-!
s cec in x vol+!
s cec in x ff!
s cec in x previous!
set input x volume mute by CEC, x=0~4(0=all input) s cec in 1 mute!
input 1 volume mute set input x volume down by CEC, x=0~4(0=all input) s cec in 1 vol-!
input 1 volume down set input x volume up by CEC, x=0~4(0=all input) set input x fast forward by CEC, x=0~4(0=all input) set input x previous by CEC, x=0~4(0=all input) s cec in 1 vol+!
s cec in 1 ff!
input 1 volume up input 1 fast forward operation s cec in 1 previous!
input 1 previous operation
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ASCII Command Function Description Example Feedback s cec in x next!
set input x next by CEC, x=0~4(0=all input) s cec in 1 next!
input 1 next operation s cec hdmi out y on!
set hdmi output y power on by
CEC, y=0~4(0=all hdmi output) s cec hdbt out y on!
set hdbt output y power on by
CEC, y=0~4(0=all hdbt output) s cec hdmi out 1 on!
s cec hdbt out 1 on!
hdmi output 1 power on hdbt output 1 power on s cec hdmi out y off!
set hdmi output y power off by
CEC, y=0~4(0=all hdmi output) s cec hdbt out y off!
set hdbt output y power off by
CEC, y=0~4(0=all hdbt output) s cec hdmi out 1 off!
s cec hdbt out 1 off!
hdmi output 1 power off hdbt output 1 power off s cec hdmi out y mute!
s cec hdbt out y mute!
vol-!
s cec hdmi out y s cec hdbt out y vol-!
s cec hdmi out y vol+!
s cec hdbt out y vol+!
s cec hdmi out y active!
s cec hdbt out y active!
Network Setting set hdmi output y volume mute by s cec hdmi out 1
CEC, y=0~4(0=all hdmi output) mute!
set hdbt output y volume mute by
CEC, y=0~4(0=all hdbt output) s cec hdbt out 1 mute!
set hdmi output y volume down s cec hdmi out 1 by CEC, y=0~4(0=all hdmi output) vol-!
set hdbt output y volume down by s cec hdbt out 1
CEC, y=0~4(0=all hdbt output) vol-!
set hdmi output y volume up by
CEC, y=0~4(0=all hdmi output) set hdbt output y volume up by
CEC, y=0~4(0=all hdbt output) s cec hdmi out 1 vol+!
s cec hdbt out 1 vol+!
set hdmi output y active source by CEC, y=0~4(0=all hdmi output) s cec hdmi out 1 active!
set hdbt output y active source by CEC, y=0~4(0=all hdbt output) s cec hdbt out 1 active!
hdmi output 1 volume mute hdbt output 1 volume mute hdmi output 1 volume down hdbt output 1 volume down hdmi output 1 volume up hdbt output 1 volume up hdmi output 1 active source hdbt output 1 active source
Default Setting r ipconfig!
r mac addr!
s ip mode z!
r ip mode!
s ip addr xxx.xxx.xxx.xxx!
r ip addr!
Get the Current IP Configuration r ipconfig!
Get network MAC address r mac addr!
Set network IP mode to static IP or DHCP, z=0~1 (z=0 Static, z=1 DHCP ) s ip mode 0!
Get network IP mode
Set network IP address
Get network IP address r ip mode!
s ip addr
192.168.1.100!
r ip addr!
IP Mode: DHCP
IP:192.168.62.106
Subnet Mask:
255.255.255.0
Gateway:192.168.62.1
TCP/IP port:8000
Telnet port:23
Mac address:
6C:DF:FB:0C:B3:8E
Mac address:
6C:DF:FB:0C:B3:8E
Set IP mode:Static
(Please use "s net reboot!" command or repower device to apply new config!)
DHCP ON
IP Mode: DHCP
Set IP address:
192.168.1.100 (Please use "s net reboot!" command or repower device to apply new config!)
DHCP on, Device can't config static address, set DHCP off first.
IP:192.168.62.106
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ASCII Command s subnet xxx.xxx.xxx.xxx!
r subnet!
s gateway xxx.xxx.xxx.xxx!
Function Description
Set network subnet mask
Get network subnet mask
Set network gateway
Example Feedback Default Setting s subnet
255.255.255.0!
r subnet!
s gateway
192.168.1.1!
r gateway!
s tcp/ip port 8000!
r tcp/ip port!
Set subnet Mask address:255.255.255.0
(Please use "s net reboot!" command or repower device to apply new config!)
DHCP on, Device can't config subnet mask, set DHCP off first.
Subnet Mask:
255.255.255.0
Set gateway:
192.168.1.1
Please use "s net reboot!" command or repower device to apply new config!
DHCP on, Device can't config gateway, set
DHCP off first.
Gateway:192.168.1.1
Set TCP/IP port:8000
TCP/IP port:8000
Set tcp/ip port:8000 r gateway!
s tcp/ip port x!
r tcp/ip port!
s telnet port x!
Get network gateway
Set network TCP/IP port
(x=1~65535)
Get network TCP/IP port
Set network telnet port
(x=1~65535) s telnet port 23!
Set Telnet port:23 r telnet port!
s net reboot!
Get network telnet port
Reboot network modules r telnet port!
s net reboot!
Telnet port:23
Search for IP,Please wait ...!
IP Mode: DHCP
IP:192.168.62.111
Subnet Mask:
255.255.255.0
Gateway:192.168.62.1
TCP/IP port:8000
Telnet port:23
Mac address:
6C:DF:FB:0C:B3:8E
Local And Far Uart1
Control Mode s uart x mode y!
s uart x datalen y!
Set the mode of x local and hdbt uart , x=0-4 ,y=0-1, 0:bypass mode , 1:user control mode
Set the data length of x local and hdbt uart , x=0-8, y=1-2, 1:8bit 2:7bit s uart x baudrate y!
Set the baudrate of x local and hdbt uart , x=0-8(0=all,1~4=local uart,5~8=hdbt uart), y=1-8,
1: 115200(Default) 2: 57600
3: 56000 4:38400 5:19200
6:14400 7:9600 8:4800 s uart 1 mode 1!
s uart 1 datalen 1!
LocalUart1 DataLen is
8bit s uart 1 baudrate 1!
LocalUart%d
Baudrate is 115200
Set telnet port:23 s uart x parity y!
s uart x type z senddata y end!
r uart status x!
Set the Parity of x local and hdbt uart, x=0-8, y=1-3,
1:none 2:odd 3:even s uart x parity 1!
LocalUart1 Parity is
None
Send data y from x local and hdbt uart, z=0 ascii, z=1 hex ,x=0-4 s uart 1 type 0 senddata abcdefg end!
LocalUart1 data: abcdefg
Get the Status of x local and hdbt uart , x=0-4 r uart status 1!
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13. Application Example
PC
IR EXT
T CP/I P R S- 2 3 2
1 2 3 4 A L L
IR INPUT
1 2 3 4 A L L
IR OU T P UT
2 3 1
IN PU T
4
1 2 3 4
A U DI O I N P UT
1
TX RX TX RX TX RX
R S- 2 32 DI GITA L STE R EO 1 R S- 2 32 DI GITA L ST ER EO 2 R S- 2 3 2 DI GITA L ST E RE O 3 R S- 2 3 2 DI GITA L ST E RE O 4
TX RX
2 4
OU T P UT
3
DVD or Blu-ray Player
PC ipad
TV
H D B a s e T I N I R I N I R O U T
TX RX
H D M I O U T R S- 2 3 2 LA N
IN O UT
L A N
TV
DVD
PC
HDMI Matrix with
RS-232 function
Amplifier
PC
TV
2.0 Speakers
Power Supply
TP-LINK
Router
D C 2 4 V H D B a s e T I N I R I N I R O U T
TX RX
H D M I O U T R S- 2 3 2 LA N
IN O UT
L A N
PC
100-240V AC 50/ 60HZ
TV
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14. Warranty
BZBGEAR wants to assure you peace of mind. We're so confident in the quality of our products that along with the manufacturer's one-year limited warranty, we are offering free second-year warranty coverage upon registration*.
Taking advantage of this program is simple, just follow the steps below:
1. Register your product within 90 days of purchase by visiting BZBGEAR.com/warranty.
2. Complete the registration form. Provide all necessary proof of purchase details, including serial number and a copy of your sales receipt.
For questions, please call 1.888.499.9906 or email [email protected].
For complete warranty information, please visit BZBGEAR.com/warranty or scan the QR code below.
*Terms and conditions apply. Registration is required.
15. Mission Statement
BZBGEAR manifests from the competitive nature of the audiovisual industry to innovate while keeping the customer in mind. AV solutions can cost a pretty penny, and new technology only adds to it. We believe everyone deserves to see, hear, and feel the advancements made in today’s AV world without having to break the bank. BZBGEAR is the solution for small to medium-sized applications requiring the latest professional products in AV.
We live in a DIY era where resources are abundant on the internet. With that in mind, our team offers system design consultation and expert tech support seven days a week for the products in our BZBGEAR catalog. You’ll notice comparably lower prices with BZBGEAR solutions, but the quality of the products is on par with the top brands in the industry. The unparalleled support from our team is our way of showing we care for every one of our customers. Whether you’re an integrator, home theater enthusiast, or a do-it-yourselfer, BZBGEAR offers the solutions to allow you to focus on your project and not your budget.
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