ITS Service Catalog for Facilities and Staff

ITS Service Catalog for Facilities and Staff
WE
WELC
COM
MEE TO
O
QA
QATA
AR
UN
U IVEERSSITY
Y
2012
2
Informatiion Tec hnologyy Services
IT Services
S
is Qatar University's infformation technology
t
organization,
prooviding infrrastructure,, applicatioons and serrvices that support accademic
and business activities.
Welcom
me Too Neew EEmplloyeees
On behalf of the Informa
O
ation Technology Servicees team, I woould like to
extend a warrm welcome to you as a member of the Qatar University
U
coommunity.
We're excited about youur joining Qa
W
atar Universiity. As an innnovative
provider of teechnology soolutions for the
t largest concentration
c
n of higher
education students, facultty and staff in the countrry, your rolee is not only
evements of our studentss. As a
pivotal to ourr success, butt to the achie
art IT organiization, Inforrmation Techhnology Servvices has a
sttate-of-the-a
passion for delivering thee most effecttive, cutting--edge technoology and
seervices availlable on the market.
Our main gooal at ITS is to make tecchnology an enabler for the growth and success of our instituution, and
with the help
p of our highhly skilled teeam, we are delivering dependable
d
e, innovative services and
d world
class supporrt to our stud
dents, facultyy and staff.
Our diversee set of IT exxperts and professionals work togethher as a team, continually searching for new
ons. We encoourage new ideas and loook forward
d to solving your
y
problem
ms
approachess to IT solutio
creatively a
and effectiveely.
A career at Qatar University meanss ITS will alw
ways support you, encouurage you annd inspire yoou to learn
and grow. TThank you foor joining ourr institution and
a helping lead a revoolution in learning for our students
and our country.
Sincerely,
Dr. Khalilid Kamal Naji
Associate Viice President for Facilitiees and Inform
mation Technnology
Information Technoology Services | Page 1
ABOUT THIS
GUIDE
This guide was created by the
Information Technology
Services department as an
effort to point new
employees to the many IT
resources available at Qatar
University.
We offer sincere thanks to
the individuals without whose
commitment this resource
could not have been put
together: Nasser Al-Jurf, Arif
Ali Khan, Constantine
Vaduva, Mohamad Eljazzar,
Thanzeer Hamarudeen and
Asad M. Nafees.
In addition, sincere thanks to
Dr. Khalid Naji, Associate
Vice President for Facilities
and Information Technology
for his support in moving this
project forward.
A special thanks to Michael
Shulman, from the External
Relations department, for his
help with proofreading and
suggestions on improving this
guide.
If you have any questions
about this guide, please
contact us. We always
welcome your feedback or
ideas on how to improve
your experience. Thank you
for joining us at Qatar
University.
Need more help? Contact the
ITS Helpdesk at:


[email protected]
+974 4403 3430
Sunday thru Thursday
7:30am to 2:30pm
Table of Contents
IMPORTANT INFORMATION ABOUT YOUR IT SERVICES ......... 1
Your QU Login Username and Password ............................................ 1
Your QU Email Address ......................................................................... 1
Your Telephone Extension ...................................................................... 1
GETTING STARTED WITH IT SERVICES AT QATAR UNIVERSITY 2
Introducing your Qatar University Login Username .......................... 2
Setting Up Your Computer .................................................................... 2
Connect to the University ....................................................................... 2
We’re here to help: The ITS Helpdesk ................................................ 3
CORE SERVICES ......................................................................... 4
myQU Campus Portal ............................................................................ 4
Support Services ..................................................................................... 4
Messaging and Collaboration .............................................................. 4
Instructional Technology Services.......................................................... 5
Enterprise Application Services ........................................................... 5
Infrastructure Services ............................................................................ 6
Security Services ..................................................................................... 6
Web Services .......................................................................................... 6
NEW TO QATAR? MAKE SURE YOU BOOKMARK THESE ......... 7
WHO TO FOLLOW ON TWITTER ................................................. 8
Top Twitter feeds to follow in Qatar University ................................ 8
Top Twitter feeds to follow in Qatar................................................... 8
YOUR GUIDE TO SAFE COMPUTING AT QATAR UNIVERSITY .. 9
Am I a target? ......................................................................................... 9
Passwords – (Do’s & Don’ts) Best Practices ......................................... 9
Email, Instant Messaging, and Web Surfing (Don’ts)......................... 9
Social Networking – Don’t Expose Yourself...................................... 10
Common Sense ...................................................................................... 10
Need Help? Want to Report a Suspicious Activity? ........................ 10
APPENDIX A ............................................................................ 11
Laptop Hardware Specifications........................................................ 11
Pre-installed Software ......................................................................... 12
APPENDIX B............................................................................. 13
Vodafone USB Stick K3806 ................................................................ 13
Mobile Internet Service ........................................................................ 14
User Manual: Mobile Internet Service ............................................... 15
Page 2 | Information Technology Services
IMPORTANT INFORMATION ABOUT YOUR IT SERVICES
The following information is crucial to maximizing your IT experience at Qatar University.
Please detach this page and keep it with you during the first few weeks so that you can refer to it easily
whenever necessary.
Important: Your QU credentials (your username and password) are confidential and are the two most
important pieces of information for you to remember at Qatar University. Please refer to the section
entitled Your Guide to Safe Computing at Qatar University for guidelines and tips on staying safe
online.
Your QU Login Username and Password
This your QU Login Username: ______________________________________________
This is your temporary Password: ___________________________________________
Your QU Email Address
This is your email address: [email protected]
Your Telephone Extension
This is your telephone number at Qatar University: +974 4403 ___________________
Information Technology Services | Page 1
GETTING
G STARTEED WITH IT SERVIICES AT QATAR
Q
UNIVERSIT
U
TY
Information Technology Services is committed
c
too providing the
t best toolls and suppoort availablee to assist
mission at Qa
atar Universiity. Here are
e some basiccs for getting
g started
faculty in puursuing their academic m
with technology at the university.
u
Introduc ing yourr Qatar Universi
U
ty Login Userna me
The keys to accessing ITT services proovided by Qatar
Q
Univerrsity are youur institutiona
al login usernname and
password.
t the userna
ame, you willl receive a personal
p
em
mail address from the Qa
atar University email
In addition to
systems, whiich by defauult is in the foormat [usernname]@qu.eedu.qa.
If you have not already
y received yoour login useername and email addreess, please drop
d
by the ITS
n
your ussername to login
l
in any of the onlinee University
Helpdesk annd get it as soon as you can. You’ll need
services. Rem
member, youu are responnsible for evverything tha
at happens with
w your use
ername. So don’t
d
put
your online identity at risk; never shhare your pa
assword.
Setting Up
U Your Computeer
QU providees all faculty with a statee of the art laptop. This laptop is preloaded witth the latest software
that faculty usually requuire. Additioonally, ITS ma
aintains licennses for speccialized software used by
b faculty
across camp
pus for resea
arch or instruuctional purp
poses. Faculty who intend
d to use add
ditional softw
ware are
encouraged
d to consult thhe ITS Helpd
desk before purchasing the
t software
e.
Computer equipment prrovided by ITS is preconnfigured for optimum performance and
a security and for anyy
H
forr evaluation and repair. Software and Hardwarre
problems neeed to be taken to the Helpdesk
specificationns for the lap
ptop provideed by ITS ca
an be found in Appendixx A.
Connect to the Universit
U
y
New Empl oyee Mobi le Internet Service
We understand that thiss might be your
y
first timee in Qatar and
a we are also
a aware that
t
you mig
ght not have
ately. In an effort to conntinuously improve our seervices and to
t provide
direct accesss to the internet immedia
you with eveerything youu deserve, Innformation Teechnology Services
S
is ple
eased to lennd you a Moobile Internett
USB Stick from Vodafonne, preloadeed with 4GB
Bs service tim
me, for an
entire monthh!
Using this deevice, you will
w be able to
t access thee internet froom
anywhere inn Qatar! Ava
ailable on a first come, first
f served basis from
the ITS Help
pdesk, this seervice aims too reduce ba
arriers to infoormation
and your surroundings during
d
your initial
i
transittion period.
are specifica
ations of the Mobile
For more infformation onn the hardwa
Internet USBB Stick and the terms and
d conditions of the Mobiile Internet
Service, please see App
pendix B.
Page 2 | Infformation Te
echnology Services
S
The Qatar University Wireless Network
ITS supports one of the largest wireless networks at any institution in Qatar, and setting up your personal
computer, smartphone or mobile device to join the Qatar University wireless network couldn’t be easier.
The wireless network at Qatar University is "hidden" and unencrypted (no password required). This means
you cannot see it on your computer's wireless networks list, and need to add it directly. Choose to set up a
new wireless connection manually, and under "network SSID" or "network name", enter the following (case
sensitive):
qUn!ver$!ty-WL$
Now That You’re Connected
At this point, you should have obtained a QU login username and a unique password. You are now also
equipped with an email account that has virtually unlimited disk space provided through our business-class
Microsoft Exchange email service.
Your QU username allows you to:
 Contact the ITS Helpdesk and request for services or report incidents.
 Access myQU Campus portal, your single point of access to online services at Qatar University:
 Basic messaging and collaboration services such as Email and Calendaring tools.
 The official QU learning management system: Blackboard Learn 9.1.
 myBanner Self Service, the flagship information system for academia on campus.
 Use campus computing labs and windows computers linked with the university domain.
Please visit the ITS Helpdesk for more information on the services available to you.
We’re here to help: The ITS Helpdesk
Not sure what to do or who to contact for technology issues or services? Don't
worry, the ITS Helpdesk is your one stop shop for all of your IT concerns.
The ITS Helpdesk acts as a single point of contact between the QU community
and ITS. We serve to manage incidents, including service requests and to
provide an interface to other process activities at ITS. Conveniently located in
the main lobby at the lower level of the ITS building, the
ITS Helpdesk provides walk-in consulting and support
through telephone and email.
The ITS Helpdesk welcomes calls at 4403 3456 during
regular working hours and now accepts emails and online
submissions 24 hours a day, 7 days a week. The ITS
Helpdesk is waiting for you to contact us and we look
forward to serving your needs.
ITS Helpdesk
+974 4403 3456
7:30 a.m. - 2:30 p.m.
Sunday thru Thursday
[email protected]
Information Technology Services | Page 3
CORE SEERVICES
Core Servicees are the te
echnology reesources we
provide to you,
y by defa
ault, if you are
a a
member of the
t faculty or
o staff popuulation at
Qatar Univeersity. For more informattion about
services ava
ailable to yo
ou, please coontact the
ITS Helpdessk.
myQU C
Campus Por
P tal
Support
Services
myQU Campus
m
Portal
Web Services
myQU is thee University’ss web portal and our
primary metthod of onlinne service deelivery.
Messaging
and
Collabora
ation
Core
e
S
Servic
ces
Security
Services
It is web-ba
ased tool tha
at provides centralized
c
Enterprise
Instructionnal
Application
Technology
access to em
mail, calenda
ars, administtrative
Services
Servicees
services and
d classroom tools,
t
and information.
Infrastructure
Services
With a singlle username and passwoord, you
will gain acccess to all thhese servicess and more.
In addition, nearly every screen of information
ou choose whhat you want to see and where you want to see it, making myQU
m
a
is fully custoomizable. Yo
personalized
d portal to your
y
unique needs at QU
U.
To a
access myQ
QU, use a weeb browser to go to http
p://my.qu.eedu.qa and login with
you
ur QU userna
ame and pa
assword.
Suppor t Servicess
Service Nam
me
Desscription
Account Servvices
We help provision QU loginn username and
a passwords for new Employees
and Students annd provide support
s
to thhe communityy.
Software/H
Hardware
Procurementt and Distrib
bution
We provide guidance on thhe procureme
ent of software and harrdware.
Software/H
Hardware
Support
Servvices includee installation,, set-up, and
d configuration of compuuters,
lapttops, printerss, thin clientss with a comprehensive maintenance
m
e plan,
supp
port for com
mmonly used software annd applicatio
ons, and more.
Messagiing and Collaborration
Service Nam
me
Desscription
Email Servicces
Ourr email servicces are our most
m popula
ar service. Ba
ased on busiiness class
MS Exchange 2010, we offfer all QU sttudents, facuulty and staff an easyto-uuse email inteerface includ
ding secure POP
P
/ IMAP
P access.
Calendar Seervices
Ourr Exchange calendar
c
serrvice is the unniversity's ceentral servicee for
scheeduling meettings.
Page 4 | Infformation Te
echnology Services
S
SharePoint Services
A web based collaboration platform for document sharing, search,
websites, dashboards, and portals promoting team communication and
facilitation.
Instant Messaging Services
Our Cisco Jabber service provides a single interface for instant messaging
(IM), voice, video, voice messaging, desktop sharing, and conferencing.
Mailing List Services
Traditional mailing list services provided through a listserv service.
Voice Messaging Services
Voice mail system management, support, and integration.
Instructional Technology Services
Service Name
Description
Learning Management
Services
Blackboard Learn is the course management system at QU that provides
students and faculty with an online portal to their courses.
Audio/Visual Services
We supply academic departments with smart podiums with embedded
multimedia support. Users can chose multiple sources (laptops, DVD, VCR,
Document camera) with user-friendly touch panel/button operations.
Lecture Capture Services
Lecture capture services allow instructors to record lectures in their
classrooms and make them available to students for future viewing. Special
events, training sessions, workshops, and other such events may also be
captured using this system.
Video Conferencing Services
We help setting up video conference sessions and provide operational
support during these session as well.
Enterprise Application Services
Service Name
Description
Banner Student Information
Services
Banner is the QU Student Information System. Its Self-Service components
provide students and academic staff with access to information in a
familiar, easy-to-use format on the web.
Students can apply for admissions, register for classes, and retrieve other
data on their own schedules. Academic staff can get information pertaining
to class lists, names and addresses, and mid-term and final exam grading.
Oracle E-Business Services
Oracle E-Business Suite is the software used for the University's Financial,
Human Resources, and Payroll applications.
Information Technology Services | Page 5
Infrastructure Services
Service Name
Description
Wired Network
We supply high speed LAN connections with speeds ranging from 100
Mbps to 1000 Mbps to connect Desktop PC's, Printers, Scanners, Plotters &
all other Ethernet enabled devices.
Wireless Network
Our wireless network provides users with convenient, high speed access to
the QU IT infrastructure and to the Internet. The service is available across
all of our campus buildings and in most open areas.
Remote Access (VPN)
Remote access to the QU campus is provided through a Virtual Private
Network (VPN) connection.
The VPN connection allows users to access QU systems and networks that
are not otherwise available through the Internet. This includes some
aspects of the Enterprise Resource Planning (ERP) system that is managed
by ITS.
Internet Access
High speed internet link ensures faster access to websites and minimal time
for downloading files from internet. URL filtering ensures that websites that
are not in conformity to QU Policies are blocked.
IP Telephony
VoIP uses the existing network infrastructure to digitize voice, providing
high call quality along with features like privileged calling (mobile /
international), voice messaging, call forwarding, billing and mobility to
desk phones and smartphones.
Security Services
Service Name
Description
OneCard Services
OneCard is the official identification card for Qatar University.
Maraheb - Vehicle Access
Control Services
Maraheb is an electronic system that uses state-of-the-art technology to
regulate parking at Qatar University.
Web Services
Service Name
Description
Web Development Services
We offer web development services for customers with a variety of needs.
Online Survey Services
We provide survey tools for creating and delivering online surveys.
Web Hosting Services
Wordpress, Joomla, Drupal, Apache, PHP, MYSQL, Tomcat – you name it,
we have deployed it and can provide professional web hosting for you
with ease, security and reliability.
Page 6 | Information Technology Services
NEW TO
O QATAR? MAKE SURE
S
YO
OU BOOK
KMARK THESE
T
The followinng websites provide
p
you with the toools and inforrmation you need to
survive in Qatar:
Title
Doha Map
Qatar Living
g
iLoveQatar..net
Qatar Visitoor
Hukoomi
Qatar Happ
pening
Qatar Newss
Websites
Qatar Univeersity
Forums
Qatar Sharees
Qatar Airwa
ays
Qatari Hajj Mission
Ministry of Interior
Hamad Med
dical
Corporationn
Ministry of
Endowment and
Islamic Affairs
Buy/Sell Useed Cars
Description
This is a greeat little site which is takiing
advantage of Google Map's
M
open API to
create an innteractive Dooha map.
Everything you
y need to know aboutt living in
Qatar.
An online coommunity tha
at has the lattest
developmennts, events, news
n
and moore.
Great insighhts into Qata
ar.
Pay your sp
peeding ticke
ets, renew yoour visa,
check the goovernment ca
alendar, and
d more.
This websitee has made tedious
t
stuff so much
more simpleer.
Looking for some great interviews,
photographs, events in Qatar
Q
then you’ve
y
got to visit this
t site.
Gulf Times
Peninsula
Qatar Tribuune
Al Jazeera
Al Raya
Al Sharq
An open forrum that getss a ton of tra
affic and
is the sourcee for many sttudents to deebate,
talk and justt roam.
It’s an Arabic website, but
b it’s comm
munity is
probably onne of the mo
ost well-know
wn for
Qataris.
The primaryy airline in Qatar.
Q
Everything you
y need to know aboutt
registering for
f Hajj as resident of Qatar.
Q
The websitee for the Ministry of Interrior of
Qatar.
Website forr Qatar's preemier healthhcare
provider inccluding inform
mation on all of their
hospitals and medical ceenters.
Everything you
y need to know aboutt
practicing Isslam in Qata
ar.
URL
http://www
h
w.dohamap.innfo
Resale of ussed cars in Qatar
Q
http://qata
h
rsale.com/
http://www
h
w.qatarliving..com/
http://www
h
w.iloveqatar.nnet/
http://www
h
w.qatarvisitorr.com/
http://www
h
w.gov.qa/
http://www
h
w.qatarhappeening.com/
http://www
h
w.gulf-times.ccom/
http://www
h
w.thepeninsula
aqatar.com//
http://www
h
w.qatar-tribune.com/
http://englis
h
sh.aljazeera
a.net/
http://www
h
w.raya.com/
http://www
h
w.al-sharq.com/
http://www
h
w.qataru.com/
http://www
h
w.qatarshares.com/
http://www
h
w.qatarairwa
ays.com/
http://www
h
w.hajj.gov.qa/
http://www
h
w.moi.gov.qa/
http://www
h
w.hmc.org.qa/
http://www
h
w.islam.gov.qa/
Information Technoology Services | Page 7
WHO TO
O FOLLO
OW ON TWITTER
T
Top Twittter feed s to foll ow in Q atar Uni versity
The best covverage of Qatar
Q
University news, evvents and infformation in 140
characters inn less:
Handle
@QatarUniiversity
@QUFS (Foood Services)
@QUSPORTS
@QU_SCHO
OLARSHIPS
@ImproveQ
QU
@AlumniQU
U
@MCOMQ
QU
@QUSSP
@DeanCEN
NG
@GradCEN
NG
@QUActivitties
@QULibrarrian
@QUTowarrdsSuccess
@LAWCQU
U
@QUSCC
Descrip
ption
The main twitter ha
andle for Qa
atar University.
QU foood services department.
d
QU Spoorts and Reccreation dep
partment.
QU Schholarships deepartment.
A feed dedicated to
t continuouss improveme
ent at Qatarr University.
QU stayys connected
d to an alum
mni community of over 30
0,000.
QU Ma
ass Communiccations depa
artment at thhe College of
o Arts and Sciences.
S
The Spoorts Science Program at Qatar University.
The Dea
an of the Co
ollege of Eng
gineering.
Gradua
ate students at the Colleege of Engineeering.
The Student Activities departmeent at Student Affairs.
The Qa
atar Universitty Library.
A feed dedicated to
t highlightinng achievem
ments at Qata
ar Universityy.
The Colllege of Law
w at Qatar University.
U
The Soccial Counseling Center at
a Qatar Univversity.
Top Twittter feed s to foll ow in Q atar
A recent rep
port listed Qatar
Q
as a leeader in the list of top tw
witter users in
i the middle
e east. The following
twitter feeds will give you
y the best coverage off Qatar new
ws, events annd informatioon:
Handle
@AJEnglish
Deescription
"A
Al Jazeera Ennglish, the 24
4-hour English-languagee news and current
c
affaiirs channel,
heeadquartered in Doha, Qatar."
Q
@AJELive
"Breaking new
ws alerts and
d updates froom Al Jazeeera English, a 24-hour neews and
current affairss channel."
@qatarairw
ways
"W
World's 5-sta
ar airline listens to your feedback
f
annd provides product and
d deals
up
pdates."
@qatarfounndation "Q
Qatar Founda
ation for Eduucation, Scieence and Community Devvelopment iss a private,
chartered, nonnprofit organnization ded
dicated to buuilding a future through education,
ressearch and community
c
development
d
t."
@dohanews
Dooha News
@kataraqa
atar
‫ | كتتارا‬Katara, dedicated to
t positioning
g Qatar as an internatioonal cultural lighthouse.
@VodafoneeQatar Voodafone Qatar
@qatareveents
"A
All about Qatar's events! Grab the la
atest events happening in
i Qatar."
@iloveqata
ar
"M
Mr. Q - I♥Qa
atar.net, the founder of iloveqatar.n
i
et. Qatar's friendliest
f
coommunity!"
@ictQATARR
ictQATAR is thhe Supreme Council
C
of Innformation & Communica
ation Technology, Qatarr.
@DohaMum
ms
"D
Doha Mums iss a group off 1000+ woomen from 90
0+ countriess. We host 100 events
peer month & thhrive upon making
m
all mums feel we
elcome in Doha."
@GreatDohhaFind "A
A crowd sourced experim
ment searchinng and tweeeting the besst & the worst finds in
Dooha, Qatar.""
@diningindoha
"Regular upda
ates on all thhings Doha! Special
S
offe
ers, exciting events,
e
new openings
annd much more!"
@CARSIND
DOHA
"D
Dedicated to helping peoople sell and
d buy cars inn Qatar. Youu can also finnd
evverything about driving in
i Qatar such as where to
t rent cars insurance coompanies."
Page 8 | Infformation Te
echnology Services
S
YOUR GUIDE TO SAFE COMPUTING AT QATAR
UNIVERSITY
Am I a target?
Everyone is. Hackers can use your information to steal your identity, or to
use your computer to launch attacks against others, especially on your
home or work network.
Passwords – (Do’s & Don’ts) Best Practices
 Don’t use an easy to guess password, or words that are found in the dictionary.
 Don't share your password with anyone, even your
supervisor or best friend.
 Don't use the same password for work and
personal accounts.
 Don’t write your password and leave it where
others can find it.
 Don’t use a public computer to log on to sites with
sensitive information (e.g. bank).
Tip: Pick a phrase and use its
initials, for example:
PmdWpMaOam! (Protecting
my data Will protect me and
others around me!)
 Do use strong but easy to remember passwords - strong passwords have letters (both cases),
numbers, and symbols.
Email, Instant Messaging, and Web Surfing (Don’ts)
 Don’t click on links that you receive in email messages unless you are absolutely sure they are safe.
Attackers will send you what looks like a real message from someone that you know, but the link
will take you to a malicious site that will silently install malware on your computer. This method is
referred to as “phishing”, and is the best way for attackers to break into a home or work network.
 Don’t respond to email messages or phone calls that request personal or confidential information.
 Don’t send confidential information from work by
email without proper authorization
 Don’t send confidential information to hosted
personal email accounts such as Gmail or Yahoo!
Attackers love users who
blindly click on web links in
email messages or web sites.
Your action can give them the
best chance at getting into
your computer to steal your
information or simply use it to
attack others, at home and at
work. Please don’t help
attackers.
Information Technology Services | Page 9
Social Networking – Don’t Expose Yourself
 Golden rule #1: If you don’t want the world to see it, DON’T post it!
 Golden rule #2: Don’t allow others to break the first rule for you. Don’t share with them what you
don’t want the world to see!
 If you hold an important position, you are a prime target for attackers. Follow rules #1 and #2
closely.
 As a general rule, don’t trust links that are sent by your online friends; their accounts may be
hacked.
 Is your long lost friend that you found on Facebook really your friend?
Common Sense
 Don’t leave sensitive information lying around your work space.
 Don’t install unauthorized or unlicensed applications.
 Always lock your workstation or laptop before you leave it.
 Always ensure that anti malware software is running and is up to date.
 Shield sensitive information from others, e.g.:
o Store papers in a lockable cabinet
o Encrypt electronic data
 Always verify before you allow someone access to a work area where sensitive information is
handled.
 Don’t risk it. Back up your data on a regular basis.
Need Help? Want to Repor t a Suspicious Activity?
 If you think that sensitive information has been exposed
 If you’re not sure about the safety of a message that you received
 If you think your computer has been compromised or hacked
 If you have other questions related to information protection
 If you receive a well-crafted message from anyone at Qatar University that asks for personal
account information including passwords, bank accounts, etc.
Contact Qatar University’s Information Security team at [email protected]
Page 10 | Information Technology Services
APPENDIX A
Laptop Hardware Specifications
IT Services prides itself in providing you with the cutting-edge in computing equipment. This year, we have
the privilege of providing the Lenovo ThinkPad T430 Ultraportable Business Laptop. This laptop will
adequately handle all of your computing needs at Qatar University.
Brand:
Model:
Warranty
Processor:
Display Type:
System Graphics:
Total Memory:
Keyboard:
Fingerprint Reader:
Camera:
Hard Drive:
Ultrabay:
System Expansion Slots:
Battery:
Power Cord:
Bluetooth:
Integrated WiFi Adapters:
Integrated Mobile Broadband:
I/O (Input/Output) Ports
Lenovo
ThinkPad T430
3 Years Standard Depot Warranty
Intel Core i7-3520M Processor (4M Cache, up to 3.60 GHz)
14.0 HD+ (1600 x 900) LED Backlit Anti-Glare Display
NVIDIA Optimus Graphics (NVS 5400M, 2GB)
4 GB DDR3 - 1600MHz (1 DIMM)
ThinkPad Precision Backlit Keyboard Arabic
Fingerprint Reader
720p HD Camera
500 GB Hard Disk Drive, 7200rpm
DVD Recordable
Express Card Slot & 4 in 1 Card Reader & Smart Card Reader
9 cell Li-Ion Battery - 70++
Country Pack United Kingdom with Line cord & 90W AC adapter
Bluetooth 4.0
Intel Centrino Wireless-N 2200 (2x2 BGN)
Integrated Mobile Broadband - Upgradable
(1) VGA, (2) USB 3.0, (1) Always on USB 2.0
(1) 3.5mm Combo Jack Haedphone / MIC
(1) MiniDisplayPort with audio
For further information, please visit the Lenovo website at http://www.lenovo.com/
Information Technology Services | Page 11
Pre-installed Software
IT Services gives all faculty full administrative privileges on computing equipment. This allows you to install,
uninstall and tailor your computer to your professional needs. Additionally, we pre-install and configure
the following list of software:
Title
Description
Microsoft Windows 7
Professional with SP1 (32 Bit)
Windows 7 Professional is a versatile and powerful edition of
Windows 7.
Microsoft Office Professional
Plus 2010 (SP1)
Microsoft’s Office Suite includes: Excel, Outlook, Word, PowerPoint,
Access
Microsoft Office Language Pack
2010 – Arabic
With this language pack, you can create, edit, and proof documents in
Arabic.
Symantec Endpoint
v12.1.1000.157
A well-regarded and very highly reviewed antivirus/anti malware
software.
Adobe Acrobat X Professional
Adobe Acrobat X Pro software enables you to create and edit PDF
files, prepare, protect, and deliver next-generation PDF documents.
Roxio Creator Business Edition
CD & DVD Burning Software
WinRAR v4.20.2
WinRAR provides the full RAR and ZIP file support, can decompress
CAB, GZIP, ACE and other archive formats.
Cisco Jabber
Collaborate from your Windows PC using presence; instant messaging;
IP telephony; and audio, video, and web conferencing.
Adobe Flash Player
v11.2.202.235
Flash player allows websites to display feature-rich content through
your browser.
Adobe Shockwave Player
v11.6.5.635
Views rich-media content on the web including animations, interactive
presentations, and online entertainment.
JAVA(TM) Latest Version
Created for internet application developers, the Java runtime allows
for Java-created applications and Java sites to run.
Microsoft Silverlight
v.5.1.10411.0
A web browser plug-in (similar to Adobe Flash), SilverLight is capable
of HD streaming playback and is fully supported by Microsoft.
Apple QuickTime Player
v7.71.80.42
Apple’s media player. Watch HD content, and internet video through
a standalone player, or through your browser’s enabled plug-in.
Real Player v15.0.4
Another media player (and associated plug-in) to ensure any and all
online content will display properly.
Page 12 | Information Technology Services
APPENDIX B
Vodafone USB Stick K3806
Vodafone K3806 comes with 14.4 Mbps download speed - on
par with many standard wireless connections.



14.4 Mbps Download speed
2 interchangeable covers
Stylish design
Specifications
Download speed (up to) 14.4 Mbps
Upload speed (up to)
5.76 Mbps
PC Connectivity
USB
Memory card slot
Micro SD
OS Compatibility
Windows & Mac
Weight
26 g
System Requirements
PC:
Windows 2000 (SP4), XP (SP2), Vista (32 Bit) or Windows 7
At least 100Mb free disk space and 128Mb RAM
Mac:
Any Mac with a spare USB port including:
Intel MacBook, Intel MacBook Pro, iMac, Mac mini, PowerBook, iBook, Mac Pro G5, G4 and
G3 PowerMac
Mac OS X Tiger 10.4.8 or later recommended
Mac OS Leopard supported
Information Technology Services | Page 13
Mobile Internet Service
Terms and Conditions
This service is available only to new employees that have not yet been issued Resident Permits in Qatar.
The user is responsible for the USB Stick during the entire lending period. As a result, users may not lend
the device to third parties or leave it unattended at any time.
The time limit for lending out the USB Stick is 30 days for all users. If there is no waiting list, the USB Stick
may be lent out 1 more time to the user. In any case, the USB Stick must be returned to the ITS Helpdesk.
The Mobile Internet USB Stick will be loaned out in perfect working order. Each device has a pre-paid
SIM, a cable and a USB connection (all contained in a box).
A leaflet with instructions and recommendations for use and a quick start flash card will be provided with
each USB Stick.
In all cases, ITS reserves the right to refuse to serve any user at any time for any justified reason, at the
discretion of ITS in each case.
Mobile Internet USB Stick Non Return Penalty
Information Technology Services management will send request to the Finance Department to recover the
cost of the device if the following situations occur:
 Returning the device late (more than 15 days outside the allocated period of time).
 Returning the device after changing the system configuration.
 Damaging the device through misuse.
 Failing to return the device.
This action can be avoided by replacement with an identical device, or payment of the value of the
unreturned device (199 QAR), as determined for the current academic year, within a maximum of 30
days.
Page 14 | Information Technology Services
User Ma nual: Mo
obile Intternet Seervice
1. Plug
g in the USB Stick to your computer. Once you seee the follow
wing message, click on thhe default
option below i.e
e. “Run setup
p_vmb_lite.eexe”:
2. You will then seee the messag
ge below whhile the softw
ware is being installed:
3. Clickk “Finish” to accept the terms
t
of the license agreeement
4. Oncce connected
d successfullyy, you will seee the follow
wing prompt on the lower right of yoour screen:
Information Technollogy Servicees | Page 15
5
5. Clickk on the “Voodafone Qattar connecte
ed” icon and you will seee a message
e similar to thhe one
beloow:
6. Ensuure that “Mobile” is seleccted as show
wn below, theen click on “Connect”
7. You will then seee that you are
a connected
d (as shown at the botto
om of the winndow below
w) and you
are now ready to browse thhe internet and
a check yoour email! 
Page 16 | In
nformation Technology Services
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