Rockwell Automation PRINT 110, 220 ClearMark Printer User Manual

ClearMark™ Printer
Catalog Numbers 1492-PRINT110, 1492-PRINT220
User Manual
Important User Information
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the use or
application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and requirements
associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or liability for actual use based on the
examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or software described in
this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation, Inc., is prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.
ATTENTION: Identifies information about practices or circumstances where there is a chance of person injury.
ATTENTION: Identifies information about practices or circumstances that can lead to property damage, or economic
loss. Attentions help you identify a hazard, avoid a hazard, and recognize the consequence
IMPORTANT
.
Identifies information that is critical for successful application and understanding of the product.
Table of Contents
Preface
Chapter 1: Product Overview
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Rotating the Operating and Control Panel (Display) . . . . . . . . . . 1-8
Chapter 2: Initial Set Up
Unpacking and Inspecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Set Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Connecting the Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Chapter 3: Installing the Printer Driver
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Windows XP/Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Chapter 4: ClearTools™ Software
Installing the ClearTools Software. . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Printer Driver Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Adjusting the Marker Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Chapter 5: Calibration
General Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Specific Card Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Chapter 6: First Time Use
Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Heating Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Chapter 7: Maintenance
General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Cleaning the Print Heads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Replacing Ink Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Replacing the Ink Collector Unit . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
General Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Transport and Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Chapter 8: Trouble Shooting
LED Error Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
General Trouble Shooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Appendix
Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix-1
Preface
Preface
Information Concerning the
Technical Documentation
The documentation for the ClearMark printer consists of the following parts:
• User Manual (Publication Number 1492-UM008A-EN-P)
This manual is found on the CD. It has been written for personnel who
will be operating, performing simple maintenance, and service work on the
printer.
• Quick Start Guide (Publication Number 1492-QS002A-EN-P)
These instructions have been written for personnel who will be installing
and setting up the printer. These instructions detail the use of the
ClearMark printer.
This manual will help you set up and use the ClearMark printer. It contains
information concerning the initial setup of the printer and the use of the
Clear Tools software. In addition, it contains troubleshooting tips, technical
specifications, and ordering data.
Accuracy of the Technical
Documentation
These operating instructions have been written with great attention to detail.
However, unless otherwise required by law we do not guarantee that the data,
images and drawings are accurate or complete nor do we accept liability for their
contents. Rockwell Automation general terms and conditions of sale apply in
their respective valid form.
Subject to change without notice.
Terms of Use
This device is intended for use in applications only as described in the operating
instructions. Any other form of usage is not permitted and can lead to accidents
or destruction of the printer. Using the printer in non-approved applications will
lead immediately to the expiration of all guarantee and warranty claims on the
part of the operator against the manufacturer.
Using the selected printer for purposes other than those specified or failure to
observe the operating instructions and warning notes can lead to serious
malfunctions that may result in personal injury or damage to property.
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Preface
Safety and the Environment Safety Instructions
Depending on the model, the ClearMark printer is configured with a power
supply for AC voltage of either 110V or 220V.
ATTENTION: Only plug the printer into a grounded outlet.
Turn off all relevant devices (computer, printer, or accessories) before
connecting or disconnecting the devices. The printer should only be
operated in a dry environment with no exposure to moisture (splashed
water, fog, etc.).
ATTENTION: Parts of the device can become hot during operation.
At the end of its life, this equipment should be
collected separately from any unsorted municipal waste
Disposal of the ink cartridge
The empty ink cartridges can be disposed of with general waste.
Disposal of the ink waste pad
If the operating panel displays the following messages: Ink Collector is full/Replace
Ink Collector Unit or Ink Collector almost full, the ink waste pad must be replaced.
The ink waste pad contains a collecting membrane.
Dispose of the ink collector unit with general waste.
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Preface
Application
The individual marking of equipment can be quickly and conveniently carried
out using the ClearMark printer. The ClearMark printer uses a innovative,
permanently-readable printing process to print marker cards for switching
devices, machines, terminal blocks, cables, conductors and other industrial
controls. A secure and permanent label is made possible and is resistant to wiping
and scratching, UV stability, and high printing resolution for all marker cards.
The ClearMark printer allows you to print very small fonts, graphics, colors, logos
and even images. Even the smallest diagrams are easy to read - permitting you to
increase the marker's information density.
The Rockwell Automation warranty does not cover faults or damage to the
printer resulting from the use of non-approved or unsuitable accessories or
consumable materials.
Furthermore, Rockwell Automation can make no guarantee for the printing
quality and resistance when third-party products such as markers or inks are used.
ATTENTION: Someone should always monitor the printer as it
is running!
Insert Marker Cards As Shown
Please insert the marker card with the project marker surface facing the feed-in
direction.
Figure P.1 - Marker Insertion instructions
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Preface
Figure P.2 - Warning Label on Device
ATTENTION: Do not disassemble the printer!
Do not open the printer housing!
This exposes you to a risk of injury!
There are no serviceable parts inside the printer.
You will forfeit all rights under the warranty if you open the
cover!
Safety Precautions
Read the following instructions carefully before starting up the ClearMark
printer. Observe the warnings and notices on the ClearMark printer at all times.
• The printer weighs approx. 65 lb. (30 kg). Therefore, always use two
people when moving. To lift the printer, use the recessed grips at the front
and rear of the device.
• Do not block or cover openings in the housing of the ClearMark printer.
• Do not insert any unsuitable objects into these openings.
• Do not spill any fluids onto the ClearMark printer.
• The supply voltage must correspond to the system voltage given on the
ClearMark printer serial label located adjacent to the power cord
connections.
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Preface
• Do not open the device when it is printing!
ATTENTION: Only connect the printer to a properly grounded
and correctly-fused outlet. Do not use an outlet already being
used by devices that are turned on and off at regular intervals,
such as photocopiers or fans. Do not connect the ClearMark
printer to either a switched or a timer-controlled outlet.
ATTENTION: Do not use the computer system near possible
electromagnetic disturbance fields such as loudspeakers or base
transceiver stations for mobile telephones.
ATTENTION: Never use damaged or worn power cables. Do not
exceed the nominal ampere rating on extension cords or outlets.
Unplug the ClearMark printer and contact a qualified service engineer if any of
the following occurs:
• The power cord or plug are worn or damaged.
• Fluid has penetrated into the ClearMark printer.
• The ClearMark printer enclosure is damaged.
• The ClearMark printer does not operate normally or the standard of
performance varies noticeably.
Precautionary Measures
Observe the following when using the ClearMark printer, handling ink
cartridges, or choosing a location to install the ClearMark printer:
Working with the ClearMark printer
• Check the wipe and scratch resistance of the ink at regular intervals.
ATTENTION: Do not move the print head by hand, as this could
damage the ClearMark printer. Do not carry out repairs to the
device.
• After printing, allow the marker card to cool for a few seconds, then
remove your printouts from the output rail of the ClearMark printer.
ATTENTION: Always use the main power switch on the
operating panel to turn the ClearMark printer on and off.
• Before transporting the ClearMark printer, ensure that it is switched off,
and that the ink cartridges are installed correctly.
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Preface
ATTENTION: Do not operate the ClearMark printer without a
cover. Never reach into the printer openings while the printer is
operating.
• The ClearMark printer should always be transported in a horizontal
position. Improper transport can lead to leaked ink and contamination or
damage to the printer.
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Chapter
1
Product Overview
Introduction
This chapter provides a brief overview of the features and functionality of the
ClearMark Printer
Description
The ClearMark printer is a printing system for labelling Allen-Bradley markers.
Primarily, the Bulletin 1492 Marker Cards.
The data is created on a PC using the ClearTools labelling software. This
software is also used for the configuration of the printer drivers.
A marker card is fed by the system into the printing unit and is printed with
thermally-cured ink and then transferred to a heating unit. In this unit, the ink is
then cured with a special heat lamps.
Finally, the marker card is conveyed out of the system and can be removed.
The ClearMark printer should not be turned off since it automatically switches to
the standby/energy-saving mode when not in use.
Figure 1.1 - ClearMark Overview/Components
Maintenance Cover for Printing System
Connections
Output Rail
Loader - Input
Maintenance Cover
for Ink Waste Pad
Ink Cartridge Cover
Operating and Control
Panel Display
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Chapter 1
Product Overview
Figure 1.2 - Connections
Power
Cord
Network
Cable
(if desired)
USB
Cable
Figure 1.3 - Enclosure
Recessed Grips
Figure 1.4 - Ink Cartridge Lid
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Product Overview
Chapter 1
Figure 1.5 - Loader and Maintenance Cover for Ink Waste Pad
Figure 1.6 - Maintenance Cover for Printing System
Figure 1.7 - Printer
Output
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Input
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Chapter 1
Product Overview
Figure 1.8 - Input (Loader)
Figure 1.9 - Output
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Product Overview
Chapter 1
Figure 1.10 - Display
Display Functions
Power
Use this button to turn the printer on and off.
In order to turn on the printer, press the button until it is illuminated.
After the printer has been turned on, the [Power] button blinks until the printer
is operational. The button then remains illuminated.
The Power button also blinks when the printer is processing data.
When the printer is turned off, the button blinks slowly until the printer is fully
powered off. The button is then no longer illuminated. The printer is in
"Standby" mode.
Reminder: During normal use, the ClearMark printer should not be powered
off. It will automatically switch to energy-saving mode when not in use.
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Chapter 1
Product Overview
Display
This shows the current status of the printer and any error messages.
Menu
Press this button to change or view the printer settings.
Online
This button indicates whether the printer is offline or online. Press this button in
order to switch between the offline and online modes.
When the button is lit, the printer is online and data can be received from the
host computer. When not illuminated, the printer is offline and data is not
received.
Form Feed
This button ensures that the printer prints any data received while online which
was not initially printed because the marker card format or type was not the
specified format or type.
Job-Reset
When the printer is online, you can press this button to abort a running print job.
Esc
Press this button in order to get back to the previous screen.
▲▼
These buttons can be used to raise or lower the setting values on the display.
By holding down one of the buttons, you can quickly raise or lower the displayed
value in increments of 10. These buttons are also used to navigate through the
various menus.
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Product Overview
Chapter 1
Press this button in order to execute the menu command shown on the display
(Enter Key).
Heating 1
Activates or deactivates the full heat output of the fuser.
Heating 2
Activates or deactivates the reduced heat output of the fuser.
Loader
Activates or deactivates the loader function (feeds the marker card through).
Inlay
Activates or deactivates the inlay function (for printing materials other than
marker cards).
Temp LED
This is the status indicator for overheating in the fusing unit. This LED
illuminates during overheating. It goes out as soon as the printer reaches its
normal operating temperature.
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Chapter 1
Product Overview
Status / Error Display
This is the status indicator when printing.
Blue:
•
•
•
•
The print job is being processed.
There are additional print jobs in the queue.
A general process error has occurred while processing this print job.
Ink collecting tray is full
Orange:
• Ink collecting tray is almost full.
Data IN LED
This LED flashes when the printer is receiving data from the computer. The
display is illuminated when pending data is waiting to be printed.
Transport LED
This shows the status or an error relating to the transport system.
Rotating the Operating and
Control Panel (Display)
As delivered, the display is designed for operating from the right.
It can also be rotated 180° counter-clockwise in 90° increments. It can be turned
back 180° until it snaps into place. The unit can be re-positioned by using the
round indentations.
Figure 1.11 - Display
Figure 1.12 - Rotation of the Display
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Chapter
2
Initial Set Up
Unpacking and Inspecting
Carefully take all parts out of the packaging. Always use two people to move the
printer and make use of the grips available.
IMPORTANT
Keep original packaging for future shipment.
Figure 2.1 - Clearance Requirements - in. (mm)
3.94
(100)
Grip
Grip
9.84
(250)
7.87
(200)
9.84
(250)
Grip
Grip
3.94
(100)
Figure 2.1 shows the necessary clearance requirements for optimal air circulation
and insertion and removal of the marker cards. Also listed are the grip locations
for moving.
IMPORTANT
Refer to the Quick Start Guide (Publication Number
1492-QS002A-EN-P) for set-up instructions.
Parts Included in Delivery
After you have received the ClearMark printer and taken it and all accessories out
of its packaging, make sure that you have received all of the following parts:
• ClearMark printer
• Power cord
• USB cable
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Chapter 2
Initial Set Up
•
•
•
•
•
•
Quick Start Guide
ClearMark Printer user manual (this document)
ClearTools Software user manual
Printer driver and ClearTools software CD
Two marker cards (Cat. No. 1492-M5X5)
Output rail
IMPORTANT
Set Up
A LAN cable and extra ink cartridges are not shipped with printer
Select a suitable location for the ClearMark printer, considering the following
factors:
• Place the ClearMark printer on a flat, stable surface larger than the base
area of the printer.
• The ClearMark printer will not operate properly if it is tilted or at an
angle.
• Ensure there is sufficient space to allow the marker cards to be ejected
without obstruction from the printer.
• Avoid installing the ClearMark printer in any location where it is
subject to rapid changes in temperature and humidity.
• Ensure that the ClearMark printer is not exposed to direct sunlight,
strong light or excessive heat.
• Avoid locations subject to impact shocks or vibrations. Do not place on
a table joined to other tables to avoid transmission of vibration.
• Do not install the device in dust-filled surroundings.
• When installing, ensure that the ClearMark printer is sufficiently
ventilated on all sides.
• Install the ClearMark Printer near a socket outlet, ensuring that the
plug can be easily removed at all times.
Dimensions of the printer system (including the out-put rail):
• L x W x H, approx. 50 x 19.7 x 11.8 in. (1270 x 500 x 300 mm)
• Weight: Approx. 65 lb. (30 kg)
IMPORTANT
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Observe recommended minimum clearance requirements and install
printer on a freely accessible, sturdy, level surface.
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Initial Set Up
Chapter 2
Output Rail Installation
Insert the output rail so that it snaps into position.
Figure 2.2 - Output Rail Installation
Connecting the power cord
The supply voltage must correspond to the system voltage given on the
ClearMark printer serial label. Connect the plug-in power connection to a nearby
grounded outlet, ensuring it is easily accessible.
ATTENTION: Only connect the printer to a properly grounded and
correctly-fused outlet. Do not use an outlet already being used by devices
that are turned on and off at regular intervals, such as copiers or fans.
ATTENTION: Do not connect to a switched or timer-controlled outlet.
ATTENTION: Never use a worn out or damaged power cord.
If you connect the ClearMark printer to a power supply via an extension
cable, ensure that the total nominal current of all the devices connected
to the extension cable does not exceed the ampere rating for that
extension cable. In addition, you should ensure that the total nominal
current of all the devices plugged into the wall-mounted socket outlet
does not exceed the ampere rating for that socket outlet.
Keep the main cable (power cord) undamaged and keep it in its original
state. Do not place any heavy objects on it. Do not pull on it with force
and do not bend it more than necessary. Ignoring these instructions can
lead to electrocution or fire.
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Chapter 2
Initial Set Up
ATTENTION: Do not carry out repairs to the device.
Unplug the ClearMark Printer and contact a qualified service engineer if either of
the following occurs:
• The power cord is worn or damaged.
• The plug is worn or damaged.
Power supply
Connect the power cord to the ClearMark Printer and grounded outlet (220-240
VAC or 100-120 VAC). Make sure that the plug is completely inserted.
Top fuse:
• 10 A / delay-action 230V AC
• (12.5 A / delay-action 115V AC) → Power circuit of the fusing unit
Bottom fuse:
• 2 A / delay-action 230/115V AC → Printer controller
This device is subject to special conditions regarding its connection to the main
power supply (for European countries).
The supply impedance at the point of connection to the public electricity supply
must not exceed (0.14 +i 0.09) Ohm. If it does, consult the power supply
company before connecting the device to the public supply system.
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Chapter
3
Installing the Printer Driver
Introduction
All necessary printer driver settings are made automatically by the ClearTools
software.
Before you begin with the installation of the software and the printer driver,
insert the "Printer Driver & Software" CD-ROM (included in delivery) into the
CD-ROM drive of your computer. The CD starts automatically and shows the
language-selection screen (shown below). If the CD does not start automatically,
start the Setup.exe file found on the CD.
Figure 3.1 - Language Selection
1. Please select your language and confirm by clicking the [] button.
Figure 3.2 - Printer Driver Installation
1. First install the printer driver.
2. Select Install→ Printer Driver→ ClearMark Printer→
Vista/XP/Win2000
For WindowsXP/Win 2000 see page 3-2. For Windows Vista, see page 3-11
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Chapter 3
Installing the Printer Driver
Windows XP/Windows 2000
USB port - Windows XP/ Windows 2000
Figure 3.3 - License Agreement
1. Accept the license agreement and click [Next].
Figure 3.4 - Connecting the Printer
2. Select the USB cable option and click [Next]. (For LAN settings, see page
3-5)
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Installing the Printer Driver
Chapter 3
Figure 3.5 - Installing the Printer Driver
3. Make sure the printer is turned off. Click [Next].
Figure 3.6 - Automatic Recognition of the USB Connection
4. Turn on the printer when its window appears. The printer driver will now
be installed.
Figure 3.7 - Default Printer
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Installing the Printer Driver
5. Do not define the printer as the default printer. Click [No].
Figure 3.8 - Status Monitor
6. Choose "Newer Display Status Monitor"
Figure 3.9 - Installation of Printer Driver Successful
7. Click [Finish].
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Installing the Printer Driver
Chapter 3
Network Connection - Windows XP/ Windows 2000
On the printer press the Menu key, the arrow keys and the Enter key to select the
submenu 'Host interface 'followed by 'Network setup' and 'IP address'. Press the
Enter key again to display the IP address of the printer. Now enter <http://IP
address/ipp> in your Web browser (please enter the printer IP address using the
following format: XXX.XXX.XXX). If the IP address contains blocks with less
than three digits per block, please add leading zeroes (for example, 10 -> 010).
The System window will now open and display the hostname of the printer
'RNPAXXXXX'. Here XXXXX represents a figure.
If you are unable to open the web address that you have just entered you may have
to deactivate the proxy server just to enable you to gain access to this page.
Proceed as follows to access this option in the Internet Explorer: click the 'Tools'
menu then 'Internet Options', click the 'Connections' tab and then click the
'LAN settings' button. Now uncheck the option 'Use a proxy server for your
LAN'.
Figure 3.10 - LAN Settings
Once you have carried out the procedures described above, take the CD-ROM
'Printer Driver & Software' included in the range of supply and insert it into the
CD-ROM drive of your PC. The CD-ROM will start automatically.
At this point you must select a language. If the CD does not start automatically
click SETUP.EXE on the CD. Ensure you have administrator rights for your
local computer.
On the main menu 'Printer Driver & Software' select the option 'Printer drivers',
'ClearMark Printer' and the Operating System 'VISTA/XP/Win2000'.
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Installing the Printer Driver
Figure 3.11 - License Agreement
1. Accept the license agreement and click [Next].
Figure 3.12 - Connecting the Printer
2. Select the LAN Connection option and click [Next].
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Installing the Printer Driver
Chapter 3
Figure 3.13 - Installing the Printer Driver
3. Select the option shown above and click [Next].
Figure 3.14 - Default Printer
4. Double click on the printer names to display the printer settings.
5. Click [Continue].
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Installing the Printer Driver
Figure 3.15 - Status Monitor
6. Deactive the status monitor and click [Next].
Figure 3.16 - Installation of the Printer Driver Successful
7. Select the option shown above and click [Finish].
8. Open Start →Settings →Printer (Windows 2000), or Start → Printer and
Fax (XP). Select the printer which you have just installed and then right
click to get to properties.
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Installing the Printer Driver
Chapter 3
Figure 3.17 - Printer Driver Properties
9. Click on the "Ports" tab and then [Add Port].
Figure 3.18 - Printer Connections
10. Select "Standard TCP/IP Port" and [New Port].
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Installing the Printer Driver
Figure 3.19 - TCP/IP Printer Port
11. Click [Next].
Figure 3.20 - Add Port
12. Enter the hostname (see above- RNPAXXXXX) of the printer in this
window. (Here, XXXX is the number of your printer.)
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Installing the Printer Driver
Chapter 3
Figure 3.21 - Exiting the Install Wizard
The connection is then added.
13. Verify that a connection to the selected printer exists in Device.
14. In the dialog box for the finished installation, click [Finish].
Windows VISTA
USB Port - Windows VISTA
1. Insert the "Printer Driver & Software" CD-ROM (included in delivery)
into the CD-ROM drive of your computer. The CD starts automatically
and waits for the language to be selected. If the CD does not start
automatically, start the Setup.exe file found on the CD.
2. On the main menu 'Printer Driver & Software' select the option 'Printer
drivers', 'ClearMark Printer' and the Operating System. The Operating
System will now issue a message stating that 'an unidentified program
wants to access your computer'.
3. Click [Allow].
The installation process will now start.
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Chapter 3
Installing the Printer Driver
Figure 3.22 - License Agreement
1. Accept the license agreement and click [Next].
Figure 3.23 - Printer Port
2. Select the option Connect with USB cable then click [Next].
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Installing the Printer Driver
Chapter 3
Figure 3.24 - Installing the Printer Driver
3. Make sure that the printer is turned off. Click [Next].
Figure 3.25 - Automatic Recognition of USB Connection
4. When this window appears, turn on the printer. The printer driver will
now be installed.
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Chapter 3
Installing the Printer Driver
Figure 3.26 - Default Printer
5. Do not set this printer as the system default printer. Click [No].
Figure 3.27 - Status Monitor
6. Deactivate the status monitor and click [Next].
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Installing the Printer Driver
Chapter 3
Figure 3.28 - Installation of the Printer Driver Successful
7. After you click [Finish], the installation of the printer driver is finished.
Network Connection - Windows VISTA
1. On the printer press the Menu key, the arrow keys and the Enter key to
select the submenu 'Host interface' followed by 'Network setup' and 'IP
address'.
2. Press the Enter key again to display the IP address of the printer.
3. Now enter <http://IP address/ipp> in your Web browser (please enter the
printer IP address using the following format: XXX.XXX.XXX). If the IP
address contains blocks with less than three digits per block, please add
leading zeroes (for example, 10 -> 010).
The System window will now open and display the hostname of the printer
'RNPAXXXXX'. Here XXXXX represents a figure.
If you are unable to open the web address that you have just entered you
may have to deactivate the proxy server just to enable you to gain access to
this page. Proceed as follows to access this option in the Internet Explorer:
click the 'Tools' menu then 'Internet options', click the 'Connections' tab
and then click the 'LAN settings' button. Now uncheck the option 'Use a
proxy server for your LAN'.
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Chapter 3
Installing the Printer Driver
Figure 3.29 - Internet Options
Figure 3.30 - LAN Settings
4. Once you have carried out the procedures described above, take the
CD-ROM 'Printer Driver & Software' included in the range of supply and
insert it into the CD-ROM drive of your PC. The CD-ROM will start
automatically. At this point you must select a language.
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Installing the Printer Driver
Chapter 3
If the CD does not start automatically click SETUP.EXE on the CD.
Ensure you have administrator rights for your local computer.
5. On the main menu 'Printer Driver & Software' select Printer drivers→
ClearMark Printer→VISTA/XP/Win2000.
6. The Operating System will now issue a message stating that "an
unidentified program wants to access your computer". Click [Allow].
The installation process will now start.
Figure 3.31 - License Agreement
7. Accept the license agreement and click [Next].
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Chapter 3
Installing the Printer Driver
Figure 3.32 - Connecting the printer
8. Select the LAN Connection option and click [Next].
Figure 3.33 - Installing the Printer Driver
9. Select the option shown above and click [Next].
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Installing the Printer Driver
Chapter 3
Figure 3.34 - Default Printer
10. Double click on the printer names to display the printer settings.
11. Click [Continue].
Figure 3.35 - Status Monitor
12. Deactivate the status monitor and click [Next].
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Chapter 3
Installing the Printer Driver
Figure 3.36 - Installation of Printer Driver Successful
13. Select the option shown above and click [Finish].
14. Open Start → Control Panel and under "Hardware and Sound" select
[Printer]. Select the printer which you have just installed and then right
click to get to properties.
Figure 3.37 - Printer Driver Properties
15. Select the "Ports" tab and then [Add Port].
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Installing the Printer Driver
Chapter 3
Figure 3.38 - Printer Connections
16. Select "Standard TCP/IP port" and click [New Port].
Figure 3.39 - TCP/IP Printer Port
17. Click [Next].
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Chapter 3
Installing the Printer Driver
Figure 3.40 - Add Port
18. Enter the hostname (see above - RNPAXXXXX) of the printer in this
window. (Here, XXXXX is the number of your printer.)
Figure 3.41 - Exiting the Install Wizard
The connection is then added.
19. Verify that a connection to the selected printers exists in "Device".
20. In the dialog box for the finished installation, click [Finish].
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Chapter
4
ClearTools Software Installation
Installing the ClearTools
Software
Please note that this printing system is optimized for Microsoft Windows 2000,
XP and VISTA. For installation and operation, you require a basic knowledge of
Microsoft Windows.
Before you begin with the installation of the software and the printer driver,
insert the "Printer Driver & Software" CD-ROM (included in delivery) into the
CD-ROM drive of your computer. The CD starts automatically.
Figure 4.1 - Software Installation Software Installation
1. From the main menu of the "Printer Driver & Software" program, select
Install→ Software→ ClearTools→ VISTA/XP/Win2000.
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Chapter 4
ClearTools Software Installation
2. The installation starts automatically and the installation assistant appears
on the screen. Please follow the instructions in the installation assistant by
clicking [Next].
3. Accept the license agreement and click [Next].
4. Click [Next] to install default folder.
5. Click [Install].
Figure 4.2 - Installation Wizard
6. After the installation successfully concludes, click [Finish].
Figure 4.3 - Completing installation
7. The software can now be started from its desktop icon, or
from the selection → Start→ Programs → ClearTools.
Printer Driver Settings
If you are not using ClearTools, please contact your local Rockwell Automation
sales office or Allen-Bradley distributor for additional information. The driver
settings can be done directly in the ClearTools software.
Please take the following steps:
1. Select "Tools" from the menu pull-down, and then click [Options].
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ClearTools Software Installation
Chapter 4
2. In the Options window, select the "ClearMark" folder.
Figure 4.4 - Configuring ClearMark
3. Click [Execute Printer driver configuration].
4. Select the print quality. The recommended setting is "Quality Print".
Please select "Premium Print" only when printing intricate graphics. This
will result in more ink usage and a slower print process.
5. Confirm the driver settings by clicking [Finish].
Figure 4.5 - Selecting the print quality
Printer Setup
The printer setup is intended for setting the precise zero point and for setting the
different marker card types.
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Chapter 4
ClearTools Software Installation
Please read and refer to the Quick Start Guide and ClearTools manual, found on
the "Printer Driver & Software" CD.
After the software installation these are available on your computer.
Adjust Marker Type
In order to compensate for physical changes to the marker cards, refer to specific
card calibration on page 5-5.
Please read and refer to the ClearTools manual, found on the "Printer Driver &
Software" CD.
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Rockwell Automation Publication 1492-UM008A-EN-P - June 2010
Chapter
5
Calibration
General Calibration
Calibrating the ClearMark Printer
Note: Affects all Cards
1. To open ClearTools, Go to: Start→Programs→Rockwell Automation→
ClearTools→ClearTools.
2. Double click on "1492-M5X5" in the variant list.
3. In the first column, 5 marker tags down, place a capital "X" as shown. ( See
Figure 5.1.) Note: It is critical to select this tag.
Figure 5.1 -
3
4. On the display on the top of the printer, press the [Heating 1] and
[Heating 2] buttons so that the LED lights are off.
a. The printed card can be cleaned with water and used again.
b. The distances required for calibrating the printer are not distorted by
the heat effects.
5. Select File→Print.
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Chapter 5
Calibration
6. In the pull down menu select the GelSprinter GX3000/3050N printer .
See Figure 5.2.
Figure 5.2 6
7
9
8
13
7. Click [Map]. (The 1492-M5X5 is now linked to this printer)
8. Click [OK], with the "As Printer" selected. See Figure 5.2.
9. Click [Calibration].
10. Verify a value of "7" in the box marked "Left" and a "66" in the box marked
"Top". See Figure 5.3.
11. Click [Save].
Figure 5.3 11
10
12. Load the 1492-M5X5 card.
13. Click on Print. (Pop-up window appears: leave heat off and click [OK].)
14. If the "X" is centered: proceed to step 19.
15. If the "X" is not centered: go to File -> Print, and click [Calibration].
16. See Figure 5.4 for horizontal adjustments.
17. See Figure 5.5 for vertical adjustments.
Note: When making adjustments use maximum increments of 0.5 mm.
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Calibration
Chapter 5
18. After making a change, Click [Save]. Then click [Print] to check the card.
a. If centered go to step 19, If not go back to step 15.
Figure 5.4 If “X” appears
on this half of
the card
increase the
“Left” number
to move it back
to center.
If “X” appears
on this half of
the card
decrease the
“Left” number
to move it back
to center.
Figure 5.5 If “X” appears on this half of
the card increase the “Top” number
to move it back to center.
If “X” appears on this half of
the card decrease the “Top” number
to move it back to center.
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Chapter 5
Calibration
19. Place a capital "X" in the upper right corner as shown( See Figure 5.6 ).
You can leave the "X" in the first column because it will not move with
these upcoming changes.
20. Go to File→Print, and click [Print].
Figure 5.6 -
19
21
21. If the "X" is centered you are done calibrating and are ready to print. (See
section on printing).
22. If the "X" is not centered. Go to File→ Set Printer Correction. ( See
Figure 5.7).
Figure 5.7 -
23
24
25
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Calibration
Chapter 5
23. See Figure 5.8 for horizontal adjustments
24. See Figure 5.9 for vertical adjustments.
Figure 5.8 -
If “X“ appears on
this half of the
card decrease
the “Actual Width
(X)“ number to
move it back to
center.
If “X“ appears on
this half of the
card increase
the “Actual Width
(X)“ number to
move it back to
center.
Figure 5.9 If “X“ appears on this half of the
card increase the “Actual Height
(Y) “ number to move it back to
center.
If “X“ appears on this half of the
card decrease the “Actual Height
(Y) “ number to move it back to
center.
25. After making changes to the "Width" or "Height", Click [OK]. Then select
File→Print to check the card.
Specific Marker Card Calibration (If Needed)
Notes: Affects only the specific marker card you are adjusting.
Continue with this section only if you are not satisfied with the calibration
after steps 1-25.
General calibration may not create the best printing alignment on all types of
marker cards. To create calibration values for specific marker cards, complete the
steps below.
1. Similar to what was done with general calibration, in the first column of
the desired marker card, place a capital "X" five marker tags down. (See
Figure 5.10)
Notes: It is critical to select this tag.
Turn off the heat setting so the card can be cleaned and re-used.
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Chapter 5
Calibration
Figure 5.10 -
1
2. Print the test card
3. If the text is not centered, go to File→ Adjust Marker Type (See
Figure 5.11)
Adjusting Offset of Cards
Figure 5.11 -
10 11
13 14
5
6
4. If the "X" on the test card is not centered, make adjustments to the offset
values.
Note: If the "X" is centered, leave the offset values at 0.
5. To make horizontal adjustments, see Figure 5.12.
6. To make vertical adjustments, see Figure 5.13.
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Calibration
Chapter 5
Figure 5.12 If “X” appears
on this half of
the card
increase the
“Offset X (a)” value
to move it back
to center.
If “X” appears
on this half of
the card
decrease the
“Offset X (a)” value
to move it back
to center.
Figure 5.13 If “X” appears on this half of
the card increase the “Offset Y (b)” value
to move it back to center.
If “X” appears on this half of
the card decrease the “Offset Y (b)” value
to move it back to center.
Notes: -When making adjustments use maximum increments of 0.5mm.
To enter a negative value, add a dash "-" before the desired number
Adjusting Width/Height of Cards
Note: Only complete these steps if you are not satisfied with calibrating the
offset values
7. To determine if the width or height of a card needs to be adjusted, place a
capital "X" in all of the far left, bottom, and far right tags.
8. Print the test card
9. If the width is not set correctly, the text will slowly drift out of alignment
from left to right (See Figure 5.14).
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Chapter 5
Calibration
Note: For examples of drifting text, (See Figure 5.14 and Figure 5.15). Use
the yellow center lines as reference.
Figure 5.14 -
Note to edit: Center all lines on each column of the marker tags
10. If the text gradually drifts to the right of the tags, decrease the
[Width (X):] value.
11. 11. If the text gradually drifts to the left of the tags, increase the
[Width (X):] value
12. If the height is not set correctly, the text will gradually drift out of
alignment from top to bottom. (See Figure 5.15)
Figure 5.15 -
Note to edit: Center all lines on each column of the marker tags**
13. If the text gradually drifts up, decrease the [Height (Y):] value
14. If the text gradually drifts down, increase the [Height (Y):] value
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Chapter
6
First Time Use
Checklist
Overview of the necessary steps:
1. Turn on ClearMark printer.
2. Start ClearTools software.
3. Setup printer in ClearTools.
4. Calibrate the ClearMark printer.
5. Select marker card and enter text.
6. Insert the marker cards which correspond to the ClearTools file in the
ClearMark printer loader.
7. On the ClearMark printer select the correct heat setting for the inserted
marker cards.
8. Start printing with ClearTools.
A detailed description for using the ClearTools software can be found in the
manual located on the "Printer Driver & Software" CD.
Inserting the marker cards in the ClearMark printer loader
ATTENTION: The ClearMark printer loader is suitable for use
with Allen-Bradley marker cards only.
ATTENTION: Bent or broken side strips marker cards can result
in the loader malfunctioning.
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Chapter 6
First Time Use
Description of the Marker Card
Figure 6.1 - Description of marker card
C
A
B
D
A. Project marking surface
B. Marking surface
C. Side strips
D. Feed-in direction
Insert as shown
Make sure the marker cards are inserted in the correct way with the project
marking surface facing towards the ClearMark printer.
Figure 6.2 - Insertion instructions
Insert the marker cards into the loader so that they are touching the end stop.
IMPORTANT
6-2
If there are no marker cards loaded in the card feeder the "loader" button
on the display will be flashing. Load a marker card and then press the
"loader" button.
Rockwell Automation Publication 1492-UM008A-EN-P - June 2010
First Time Use
Chapter 6
ATTENTION: Do not exceed the maximum permitted stacking
height when filling the loader.
ATTENTION: You can insert complete or half marker cards. Do
not mix complete or half marker cards.
Stacking heights
Do not stack the marker cards above the height of the loader paper stop.
Figure 6.3 - Stacking heights in the loader
ATTENTION: Under certain circumstances, the card separation
process may malfunction when the maximum amount of marker
cards is inserted. Remove a few of the marker cards from the
loader to rectify this problem.
After the first marker card has been inserted into the printer, it is printed and fed
out to the ClearMark printer output rail. The next marker card is then separated
out so that it can be fed in and printed.
IMPORTANT
Heating Settings
If there are no marker cards loaded in the card feeder the "loader" button
on the display will be flashing. Load a marker card and then press the
"loader" button.
With some marker cards it may be necessary to adjust the heating settings in order
to optimize the printing quality. Take the necessary settings from the table if
required. These settings are also provided via a message box in the ClearTools
software.
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Chapter 6
First Time Use
Recommendations:
Marker Type
Catalog Numbers
Snap-in individual markers:
Color
600 dpi
1200 dpi
1492-M, -MC, -MCS, -MN, -SM
H1
H1
1492-MCW
H2
H2
H2
H2
H1
H1
1492-MR
Snap-in linked markers
Settings
1492-MS
White
Snap-in hinged markers
1492-MH
H1
H1
Cable markers
1492-MW
H1
H1
Self-adhesive cable markers
1492-MWL
H1
H1
Wire markers
1492-MWC
H2
H2
All
Colors
Note: If Heating 1 causes bubbles on the surface, please change to Heating 2.
H1 = Heating 1, H2= Heating 2
ATTENTION: The required heat settings are dependent on
marker type, -color, -material and operating time of the
ClearMark printer. Please check the wipe and scratch resistance
in regular intervals.
ATTENTION: If a print job is unintentionally carried out without
heating it is possible to send an 'empty' print job to the printer
and set the correct heat settings H1/H2.
The ClearMark printer is now prepared for the first printing. Start up a new print
job with the ClearTools software.
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Chapter
7
Maintenance
General Maintenance
Even if the printer will not be used for a prolonged period, do not turn it off.
When using again, please observe the following:
The print-head nozzles can become dried up or clogged. You should periodically
use the printer in order to avoid such damage. The printer should be turned on at
least once a week for a few minutes.
If you do not use the printer for a long time, always check first to see if the nozzles
are clear.
If necessary clean the print heads by following the procedure on "Cleaning the
print head" and then start the printing.
If you do not use the printer for a long time, imperfections may then develop in
the printing even if multiple print head cleanings are carried out. If this happens,
shut down the printer for 30 minutes. Turn on the printer again and run through
print head cleaning. Then try printing a marker card.
IMPORTANT
Cleaning the Print Head
For printer maintenance, complete by using the ClearTools software
only. Do not use the "Maintenance" menu on the printer display.
The cleaning of the print head can be done directly from the ClearTools software.
Please take the following steps:
1. Select "Tools" from the menu pull-down, and then click on "Options".
2. In the Options window, click on the "ClearMark" folder and then on
"Cleaning".
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Chapter 7
Maintenance
Figure 7.1 - Print head cleaning option
Cleaning the print head
The cleaning process cleans the print head when a printed image appears slight
blurred. Please take the following steps:
1. Select "Cleaning type 1" and the corresponding print heads.
Figure 7.2 - Cleaning the print head
2. Click [Execute Head-Cleaning].
3. The cleaning process is initiated. This can take several minutes to run.
4. After the process has been executed by ClearMark, print out a marker card
and check the printing quality. Repeat this process if necessary or run
through a head-flushing process.
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Maintenance
Chapter 7
Head flushing
The head-flushing process cleans the print head when a printed image appears
very blurred. The flushing process uses more ink than the head cleaning. Please
take the following steps:
1. Select "Cleaning type 2" and the corresponding print heads.
Figure 7.3 - Thorough cleaning
2. Click on [Execute Head-Flushing].
3. The cleaning process is initiated. This can take several minutes to run.
4. After the cleaning is complete, print out a marker card and check the
printing quality. Repeat the process if necessary.
IMPORTANT
Repeat the cleaning procedure if the print results are not satisfactory.
It is possible that after multiple cleanings the print heads remain
clogged and the printer still does not properly print. If multiple
cleanings do not solve the problem, shut off the printer and allow it to
remain off for at least eight hours. Then turn it on, and try printing
again. The problem may be solved by allowing the ink to flush through
the heads for an extended period of time.
If there is still no improvement after the steps described above,
contact your local Allen-Bradley distributor or Rockwell Automation
Technical Support.
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Chapter 7
Maintenance
Replacing the Ink
Cartridges
Handling Ink Cartridges
• Store unopened ink cartridges in a cool and dry place, preferably in a
refrigerator at +40 °F (+4 °C).
• Before using an ink cartridge that has been stored in a colder place,
allow the cartridge to adjust to the room temperature for at least three
hours.
• Install ink cartridges immediately after removing from the packaging.
The print quality can be impaired if an ink cartridge is left unpacked for
any length of time before use.
• Keep ink cartridges out of reach of children.
• If you get ink on your skin, wash thoroughly with soap and water.
• Do not shake ink cartridges, as this can cause ink to leak.
• Do not use ink cartridges beyond the expiration date printed on the
cartridge packaging.
• For best results, the ink in the cartridge should be used within six
months of installation.
• Do not take apart or try to refill ink cartridges. This could result in
damage to the print head.
• Ink is used when a new ink cartridge is inserted and when the ink tank
cover is opened, because the ClearMark printer always carries out a
reliability check.
• Always handle ink cartridges with care, otherwise ink could spill and
cause contamination.
• Never touch the ink supply outlet of the ink cartridge or the area
around it.
• Please note that it is possible that the ink cartridges could fall out of the
carrier.
ATTENTION: The ink cartridges are sealed units. Under normal
circumstances, ink will not leak out of an ink cartridge. If you
get ink on your hands, wash them thoroughly with soap and
water. If you get ink in your eyes, rinse immediately with water.
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Maintenance
Chapter 7
Ink Cartridge Installation
Ink cartridge from starter kit
Insert ink cartridges into
corresponding carriers
Snap in place
• 1 x black, 1 x cyan, 1 x magenta, 1 x yellow
Figure 7.4 - Color System
Figure 7.5 - Inserting the ink-cartridge carrier
1. Open the ink cartridge cover.
2. Remove the ink cartridge carrier.
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Chapter 7
Maintenance
3. Remove ink cartridge.
4. Install new ink cartridge.
5. Check the alignment and the assembly of the ink cartridge carrier. Then
carefully place it into the printer using the following guidelines. Pay special
attention to whether you are installing black or colored inks.
6. Press on the middle of the ink-cartridge carrier and push in until it snaps
into place.
7. Repeat this step for all ink-cartridge carriers.
8. Close the ink-cartridge cover.
IMPORTANT
Replacing the Ink Collector
Unit
Run through the installation procedure as detailed in the instructions
before turning on the printer!
ATTENTION: If the ink comes into contact with your eyes wash out
immediately with water. If the ink comes into contact with your skin
wash the affected area thoroughly with soap and water. If you
swallow ink rinse your mouth and drink plenty of water.
Replace the ink collector unit if the following message is issued in the display:
Replace Ink
Collector Unit
1. Turn OFF the printer.
2. Remove the new ink collector unit from the packaging. Use the included
gloves.
3. Remove the full ink collector unit from the printer.
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Maintenance
Chapter 7
Figure 7.6 - Replacing the ink collector unit
4. Place the full ink collector unit into the provided bag and dispose.
5. Insert the new ink collector unit into the printer.
6. Close the cover so that it snaps firmly into place.
7. Turn ON the printer.
8. A message in the printer display requests you to reset the internal counter
or the display continues to display the message:
Replace Ink
Collector Unit
9. Press the [Menu] key
10. Use the arrow keys to select System then press the [Enter] key.
11. Confirm the following display texts by pressing the [Enter] key:
Menu:
System
System:
Ink CU Replace
Overflow may
occur if Unit is
not replaced.
Reset counters?
Reset complete
Power Off/On
12. Turn the printer OFF, then ON again.
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Chapter 7
Maintenance
General Cleaning
Clean the outside of the printer regularly by wiping it with a soft cloth that is
either dry or moistened with water.
If the dirt does not come off, wipe the printer with a cloth moistened with a
neutral cleaning agent. Next wipe with a cloth moistened with water and then
with a dry cloth.
ATTENTION: Do not use volatile chemicals such as benzene,
thinning fluid or insecticide on the printer. The use of such
chemicals can result in damage to the printer including cracks or
color changes. If you use a cloth moistened with a cleaning
agent, be careful that you only clean the outside of the device.
None of the moisture should be allowed inside of the printer.
ATTENTION: In order to avoid dangerous electric shock you
should only clean the outside of the printer. Contact your local
Allen-Bradley distributor or Rockwell Automation Technical
Support if the printer needs to be checked, adjusted or repaired.
Do not take the printer apart and do not try to conduct
modifications or repairs by yourself.
By doing so you risk fire, electric shock, explosion or personal
injury.
In addition, such actions would void the warranty.
Transport and shipment
IMPORTANT
Please do not throw away the original packaging. Always use the
original packaging when transporting the printer over long distances
(for example moving or returning). Only then can the maximum
protection for the printer during transport be guaranteed.
Preparation:
1. Turn off the printer.
2. Unplug all cables (power cord, interface cable) from the printer.
3. Remove the remaining marker cards from the loader.
4. Remove the ink waste pad and place in a sealed plastic bag. Enclose this
along with the printer.
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Maintenance
Chapter 7
5. Place the printer carefully into the box. Be certain to lift the printer using
only the recessed grips provided.
6. Put the protective foam into place.
7. Close and seal the box.
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Chapter 7
Maintenance
Notes:
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Rockwell Automation Publication 1492-UM008A-EN-P - June 2010
Chapter
8
Troubleshooting
LED Displays
See the following table for the meaning of the LED Displays
Table 8.1 - LED Error Displays
LED
Type
Cause
Troubleshooting Information
Turn off the system and then turn it on
again in order to initialize.
The marker card is then transported out of the
printer.
Transport
A marker card may be
stuck in the heating unit
Flashing
If the card is not fed out of the printer, proceed
as follows:
• Turn off the printer and wait until it has cooled off.
• Unplug the power cord. If possible remove the marker card from
the system. Restart the system.
• If the problem remains, please contact your local Allen-Bradley
distributor or Rockwell Automation Technical Support.
The heater is shut off immediately.
Wait until the heating unit has cooled off.
Excess temperature was
reached
Flashing
Temperature
When the heating unit is cooled off, the system
will be automatically reactivated.
If the error occurs again, please contact your local Allen-Bradley
distributor or Rockwell Automation Technical Support.
Illuminated
Upper temperature limit
has been reached
The heating unit has reached a limit value.
The current print job is finished. The next
print job is then delayed until the heating unit cools.
but then automatically processed.
Heating 1
Flashing
The heating unit is
currently heating up
Wait until the unit has reached its operating temperature
(< 1 minute).
Heating 2
Flashing
The heating unit is
currently heating up
Wait until the unit has reached its operating temperature
(< 1 minute).
Heating 1 and Heating 2
Both Not
Illuminated
The heating unit is not
activated
Heating is deactivated.
This setting can be used for sample test printing or for measuring
the system without print fusing.
Flashing
No marker card could be
separated and fed in.
Insert marker card and press the "Loader" button.
Illuminated
Loader mode is activated
Not Illuminated
Loader mode is not
activated
Flashing
No inlay or marker card
could be fed in
Loader
Inlay (Printing material other
than marker cards)
Place an inlay on the conveyor and press the Inlay button
Rockwell Automation Publication 1492-UM008A-EN-P - June 2010
8-1
Chapter 8
Troubleshooting
General Troubleshooting
If the print results are not satisfactory or the printed image is too weak or is
spotted, check the printer status.
Check the printer status
Print out an example marker card in order to check if all print-head nozzles are
emitting ink properly. If necessary, carry out a normal print head cleaning or a
head flushing. Proceed as described below:
If the printed marker card print appears blurry, you should carry out a head
cleaning (refer to Chapter "Maintenance") and then print out another
marker card.
Carry out these steps (head cleaning and head flushing) a few more times.
Then check if the test pattern continues to show errors.
Has the printer not been in use for a week or longer?
It is then possible that the ink has dried up or that the print-head nozzles are
clogged. Print out an example marker card and clean the print heads if necessary
(refer to Chapter "Maintenance").
IMPORTANT
Even if the printer will not be used for a week or longer, do not turn it off.
Leaving the printer on ensures optimal ink life and print quality.
Is the printed image unclear or doubled?
Make sure that the printer is situated on a flat even surface. The printer should be
located at a site that's free from vibration or excessive forces.
A marker card becomes stuck / caught in the device
Switch off the device then switch it on again. The card caught in the device will
be transported out of the device.
The print is irregular, either too strong or too weak.
If there is a problem with the print quality, such as irregular print or
inappropriate ink quantity, the following issues should be addressed:
• Is an old ink cartridge being used?
8-2
Rockwell Automation Publication 1492-UM008A-EN-P - June 2010
Troubleshooting
Chapter 8
Ink cartridges should only be used before the expiration date.
• Is the print quality setting correct?
Using the ClearTools software, make sure that the printer driver is set
correctly to either Standard or Quality (See page 4 - 3).
Dirty or spotted printouts
If the printed marking surface is dirty or spotted, focus on the following:
• Have you touched the unprinted marker card?
Avoid touching the unprinted marking surface before the printing
process.
• Are the marker cards aligned correctly?
Verify the alignment of the inserted marker cards.
• Is an original ink cartridge being used?
If you do not use an original ink cartridge, or if you are using a refilled
cartridge, the print quality can worsen and functional problems can
result. Only use original ink cartridges, as the ink is specially formulated
to fuse with the marker cards.
Check the settings for the printer driver
If a problem occurs with regard to the printer status, use ClearTools to check the
printer driver (please refer to ClearTools User Manual).
Opening the Maintenance Cover During Printing
Printing will be aborted if the maintenance cover is opened when the printer is
printing. After the cover is closed printing will resume briefly and then be
aborted. The card will be fed forward, but remains in the device. A transport
error will be signalized via the display (blue LED will light up). Switch off the
device then switch it on again. The card caught in the device will be transported
out of the device.
Opening the Ink Tank Cover During Printing
Printing will be aborted if the ink tank cover is opened when the printer is
printing. After the cover is closed printing will resume briefly and then will be
aborted. The card will be fed forward, but remains in the device. A transport
error will be signalized via the display (blue LED will light up). The ink tank
status indicators will change to empty. The printer will automatically re-initialize
the ink tank system (takes up to 2 minutes).
Rockwell Automation Publication 1492-UM008A-EN-P - June 2010
8-3
Chapter 8
Troubleshooting
Switch off the device then switch it on again. The card caught in the device will
be transported out of the device.
Control Panel Messages
See the following table for the meaning of messages displayed on the control
panel
Error Message
Meaning
An error has occurred.
Power off/on call service if
error reoccurs
Switch the printer off and then on again. If the message is
still displayed contact your local Allen-Bradley distributor
or Rockwell Automation technical support.
Ready
The printer is able to print.
Printing...
Printer is currently printing
Close Duplex Unit Cover
A cover or lid is opened. Close all covers and lids.
Change Setting Tray
The paper format in the selected loader does not
correspond to the specified paper format.
Reset the driver settings using the ClearTools
software.
Setting change
The printer is changing its settings. Please wait for a
moment.
Energy Saver
The printer is in low-energy mode. The printer is
ready for use.
Loading Ink...
Ink is being supplied. Please wait for a moment
Ink Collector almost full
The ink waste pad is almost full.
Make sure that a new ink waste pad is readily available
(Cat. No. 1492-INKCOLLECT).
Ink Collector is full/Replace
Ink Collector Unit
The ink waste pad is full. Replace it with a new one
An error in the network interface board network function
has occurred. Switch the printer off and then on again.
8-4
Network Interface Board
Error
If the message is still displayed, contact your local
Allen-Bradley distributor or Rockwell Automation technical
support.
Guide Board is open/Close
the Guide Board
Close all covers and lids.
Hardware Problem Ethernet
An error in the network interface board (Ethernet
board) network function has occurred.
Resetting Job...
The printer is initializing a new print job.
Please wait for a moment.
Close Top Cover or reset the
Duplex Unit correctly
A cover or lid is open or not seated correctly. Close
all covers and make sure they are all seated correctly.
Offline
The printer is offline. The printer must be switched to
online before printing.
Rockwell Automation Publication 1492-UM008A-EN-P - June 2010
Troubleshooting
Error Message
Load Paper: Tray# or Form
Feed
Chapter 8
Meaning
The loader is empty or the print system is currently
heating up.
Fill the loader.
Remove Misfeed Bypass
Turn the printer off, then back on.
Remove Misfeed Duplex
Turn the printer off, then back on.
Remove Misfeed Tray 1
There is a paper jam in the loader. Clear the jam in
the loader.
Remove Misfeed Top Cover
Turn the printer off, then back on.
Right Front Cover is
open/Close Right Front
Cover
A cover or lid is opened. Close all covers and lids.
Remove Misfeed Output
Turn the printer off, then back on.
Remove Misfeed Guide
Board
Turn the printer off, then back on.
Ink depleted
The inserted ink cartridge is empty.
Replace the ink cartridge.
Reset Cartridge
No ink cartridge has been installed. Properly install
the ink cartridge.
The temperature is abnormally high.
Turn the printer off and then on again.
Cannot use High
Temp./Power Off On
If the message is still displayed, contact your local
Allen-Bradley distributor or Rockwell Automation technical
support.
Cannot use Low
Temp./Power Off On
The temperature is abnormally low.
Turn the printer off and then on again. If the message
is still displayed, contact your local Allen-Bradley
distributor or Rockwell Automation technical support.
Waiting...
Please wait for a moment.
Maintenance in process...
The printer is currently cleaning or flushing the print
head. Please wait for a moment.
Low Ink
The ink is running out. Be prepared to replace the ink
cartridge.
Cat. No. 1492-PRINTINK -K (Black)
Cat. No. 1492-PRINTINK -C (Cyan)
Cat. No. 1492-PRINTINK -M (Magenta)
Cat. No. 1492-PRINTINK -Y (Yellow)
Rockwell Automation Publication 1492-UM008A-EN-P - June 2010
8-5
Chapter 8
Troubleshooting
Notes:
8-6
Rockwell Automation Publication 1492-UM008A-EN-P - June 2010
Appendix
Technical Data
Specifications
Application
Printing Allen-Bradley marker cards
Printing technology
Ink-jet process with heat fusing
Print quality
600...1200 dpi
Printer drivers
RPCS driver; WIN XP/2000; VISTA
Printing software
ClearTools software recommended
System requirements
WIN XP/ 2000; VISTA
Feed
Automatic loader, maximum 20 marker cards
Interface
USB 1.1/ 2.0 and 10 Base-T/100 Base-TX
Power supply
100...120V AC/ 4 A, 50/60 Hz or 220...240V AC/ 4 A, 50/60 Hz
Fuses
Top fuse: 10 A delay 240/120V
Lower fuse: 2.5 A fast fuse 240/120V
Operating location
Office conditions
Ambient Temperature
+68...+95 °F (+20...+35 °C)
Approximate dimensions
(without output rail) (L x W x H)
41.7 x 19.7 x 11.8 in. (1060 x 500 x 300 mm)
Approximate Weight
65 lb. (30 kg)
Ink System
Color system: 1 each of black, cyan, magenta and yellow cartridges
Cat. No. 1492-PRINTINK- K (Black)
Cat. No. 1492-PRINTINK- C (Cyan)
Cat. No. 1492-PRINTINK- M (Magenta)
Cat. No. 1492-PRINTINK- Y (Yellow)
Ink Collector Unit
Cat. No.1492-PRINTCOLLECT
Range
25 ml for each ink cartridge
Included in delivery
Power cord, USB cable, printer driver and ClearTools Software CD,
QuickStart Guide, output rail, 2 marker cards, Printer and Software
user manuals.
Rockwell Automation Publication 1492-UM008A-EN-P - June 2010
Appendix-1
Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in using its products. At
http://www.rockwellautomation.com/support/, you can find technical manuals, a knowledge base of FAQs, technical and application
notes, sample code and links to software service packs, and a My Support feature that you can customize to make the best use of these
tools.
For an additional level of technical phone support for installation, configuration, and troubleshooting, we offer Tech Connect support
programs. For more information, contact your local distributor or Rockwell Automation representative, or visit
http://www.rockwellautomation.com/support/.
Installation Assistance
If you experience an anomaly within the first 24 hours of installation, review the information that is contained in this manual.
You can contact Customer Support for initial help in getting your product up and running.
United States or Canada
1.440.646.3434
Outside United States or
Canada
Use the Worldwide Locator at http://www.rockwellautomation.com/support/americas/phone_en.html, or contact
your local Rockwell Automation representative.
New Product Satisfaction Return
Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the manufacturing facility.
However, if your product is not functioning and needs to be returned, follow these procedures.
United States
Contact your distributor. You must provide a Customer Support case number (call the phone number above to obtain
one) to your distributor to complete the return process.
Outside United States
Please contact your local Rockwell Automation representative for the return procedure.
Documentation Feedback
Your comments will help us serve your documentation needs better. If you have any suggestions on how to improve this document,
complete this form, publication RA-DU002, available at http://www.rockwellautomation.com/literature/.
Allen-Bradley, Listen. Think. Solve., Rockwell Automation, Rockwell Software, ClearMark, and ClearTools are trademarks of Rockwell
Automation, Inc.
Publication 1492-UM008A-EN-P - June 2010 6
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