Drayton Wiser User Manual 57 Pages

Drayton Wiser User Manual
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Drayton Wiser User Manual | Manualzz

The easier, smarter heating system

Multi-zone heating made easy

User guide

Set-up and control

Getting to know the Wiser system

Smart heating for your home

Wiser is designed to be simple to install and simple to use from Wiser Heat app to thermostat.

The Wiser Heating System (heating system or simply “system”) can be personalised to suit your home and requirements to maximise comfort and energy savings.

Start with a Wiser Room Thermostat (room thermostat) and then build your system by adding Wiser

Radiator Thermostats (radiator thermostats) and Wiser Plugs (smart plugs) to individual rooms.

Three Wiser kits designed to get you started:

• Wiser Thermostat Kit 1 – for combi boilers

• Wiser Thermostat Kit 2 – for conventional boilers with a separate hot water cylinder

• Wiser Thermostat Kit 3 – for large properties with dual heating circuits

Choose one of two kits which include two radiator thermostats if you want to control the heating in each room individually:

• Multi-zone Kit 1 – for combi boilers

• Multi-zone Kit 2 – for conventional boilers with a separate hot water cylinder

Wiser system

Top features

• Easy to install

• Wireless room thermostat can be positioned anywhere in the room

• Up to 16 heating zones with hot water

• Auto Mode / Manual Mode / Away Mode

• Daily schedules with ‘copy day’ function

• Eight ON/OFF periods per day

• Quick boost function

• Automatic frost protection

• OpenTherm ® Technology

• Automatic software upgrades

User guide

This guide provides an overview of the

Wiser system, guides you through the set-up process and offers information about Wiser products.

Installation guide

To ensure correct and safe installation, always refer to the installation guide.

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Three key steps to success

Three steps are required to allow you to set-up and control your heating system from wherever you are.

The Wiser Heat Hub R (Heat Hub R ) should be installed by a qualified electrician or heating engineer before these steps are performed. Have on hand your heating devices (room thermostats and radiator thermostats) and your smart plugs.

Connect your mobile device to the Heat Hub R

Download the Wiser Heat app onto your mobile device. Run it and follow its step-by-step directions to connect your mobile device to the Heat Hub a look at Connect your mobile device -> page 8 .

R . Have

Join devices to the Heat Hub R

With your mobile device connected to the Heat Hub R , add heating devices to the heating system and define the rooms in which they are or will be located.

If you are a professional installer, upon completing this step, you can hand over the system to your customer for the last step, connection to the Internet.

Have a look at Join devices to the Heat Hub -> page 9.

Connect it all to the Internet

Once all the heating devices have been joined to the heating system and their location identified, you will be prompted to leave Join Mode and create and register an account. This will allow you to control your heating and hot water from anywhere in the world through the cloud. Have a look at Connect it all to the internet -> page 14.

Note that with the account registration, you will be prompted for your email and residential address. The residential address is required for features such as Eco Mode to work correctly.

Wiser system

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I need to know how to ...

Wiser System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Getting to know the Wiser system . . . . . . . . . . . . . . . . . . . . . . . . . 2

Three key steps to success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

I need to know how to ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Set up a system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Connect the Heat Hub R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Step 1: Download the Wiser Heat app. . . . . . . . . . . . . . . . . . . . 7

Step 2: Connect your mobile device . . . . . . . . . . . . . . . . . . . . . 8

Step 3: Join devices to the Heat Hub R . . . . . . . . . . . . . . . . . . . 9

Add a Room Thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Add a radiator Thermostat. . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Add a smart plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Select a channel of a 3-channel Heat Hub R . . . . . . . . . . . . . 13

Do you have an OpenTherm ® boiler? . . . . . . . . . . . . . . . . . . 13

Gas, oil or electric? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connect it all to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Step 4: Join the Heat Hub R to your home Wi-Fi. . . . . . . . . . . . 14

Account registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Control your heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Open and start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

First access - Good to know . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Home view and what it displays. . . . . . . . . . . . . . . . . . . . . . . . 18

Room view and what it displays. . . . . . . . . . . . . . . . . . . . . . . . 19

Operate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Set the room temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Boost the room temperature . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Controlling hot water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Boost hot water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Two ways to access the schedule . . . . . . . . . . . . . . . . . . . . . . 24

How to edit the schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

How to add new rooms and devices . . . . . . . . . . . . . . . . . . . . 26

What can I do in settings? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Wiser system

Room Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Device Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Wiser Room Thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Operate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Getting to know the room thermostat. . . . . . . . . . . . . . . . . . . . 31

Set a room temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Replace the batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Wake up the Room thermostat . . . . . . . . . . . . . . . . . . . . . . . . 33

Reset the Room thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Heat Hub R One Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Heat Hub R ,2 Channel Heat Hub R ,3 Channel Heat Hub R . . . 34

Getting to know the Heat Hub R . . . . . . . . . . . . . . . . . . . . . . . . 35

Reset the Heat Hub R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

What do the buttons do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Wiser Radiator Thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Operate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Getting to know the radiator thermostat. . . . . . . . . . . . . . . . . . 37

How to boost the room temperature. . . . . . . . . . . . . . . . . . . . . 37

Replace the batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Reset the radiator thermostat. . . . . . . . . . . . . . . . . . . . . . . . . . 38

Install a valve adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Wiser Plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Operate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Getting to know the smart plug . . . . . . . . . . . . . . . . . . . . . . . . 40

Scheduling the smart plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Installing your Wiser Multi-zone Kit . . . . . . . . . . . . . . . . . . . . . 42

Wiser Radiator Thermostat

Wiser Room Thermostat

Wiser Plug

Wiser Heat Hub R

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I need to know how to ...

More on Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Installing your Wiser Multi-zone Kit (cont.). . . . . . . . . . . . . . . . 43

Eco Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Eco Mode (cont). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Comfort Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Comfort Mode (cont) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Moving the room thermostat . . . . . . . . . . . . . . . . . . . . . . . . . . 48

How to change the Wi-Fi network . . . . . . . . . . . . . . . . . . . . . . 48

How to connect OpenTherm . . . . . . . . . . . . . . . . . . . . . . . . . . 49

How to identify devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . **

Removing devices and factory reset . . . . . . . . . . . . . . . . . . . . 50

LED behaviour radiator thermostat . . . . . . . . . . . . . . . . . . . . . 51

LED behaviour radiator thermostat . . . . . . . . . . . . . . . . . . . . . 52

LED behaviour of the Heat Hub R . . . . . . . . . . . . . . . . . . . . . . . 53

Amazon Alexa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Google Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

IFTTT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Cyber Security and Customer Service. . . . . . . . . . . . . . . . . . . 57

Wiser Radiator Thermostat

Wiser Room Thermostat

Wiser Plug

Wiser system

Wiser Heat Hub R

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Set up a system

Please Note

Screens shown in this guide may vary from those displayed in different

Wiser Heat app versions

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Connect the Heat Hub R

Step 1: Download the Wiser Heat app

Download the Wiser Heat app for your mobile device from the App Store ® or

Google Play TM .

Search for Wiser Heat

Download the Wiser Heat app

Your Heat Hub R must be installed by a qualified electrician or heating engineer according to the Installation Guide.

Upon successful installation of the Heat

Hub R the Set-up LED will show a solid green light.

Now you must establish and configure a new system. Start by connecting your mobile device with the Heat Hub R .

Open the Wiser Heat app

Tap Set-up / Create Account

Set up a system

Wiser Heat app

The Wiser Heat app guides you through the whole set-up process. This guide can also provide information about specific steps.

System requirements

The Wiser Heat app is available for Apple® iOS and Android™ mobile devices. Due to the large number of mobile devices available on the market, compatibility cannot be guaranteed with every model. The mobile device must fulfil the following minimum technical requirements:

Android™ Version 4.2 or higher

Apple® iOS 9 or higher

The Wiser Heat app for tablets will be available at a later date.

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Connect the Heat Hub R

Set up a system

Step 2: Connect your mobile device to the Heat Hub

R

The following instructions show you how to connect your mobile device to the Heat Hub R via a temporary Wi-Fi network set-up by the

Heat Hub R .

First select the Heat Hub R you wish to set up.

Do the following to activate set-up Mode:

Press the Set-up button.

Setup

Hot Water

Heating

The LED will flash green when Set-up

Mode is active.

Return to the Wiser Heat app

Tap Next iOS Android

Open the Wi-Fi settings on your mobile device (for Android users the Wiser Heat app will take you to the Wi-Fi settings

automatically

Select the network called

WiserHeat XX_XXXXXX and connect to it

Switch back to the Wiser Heat app (not necessary for Android users)

Tap Next

The mobile device and the Heat Hub R are now connected.

Heat Hub R Set-up Mode

The Heat Hub R Set-up Mode stays active for

15 minutes. After 15 minutes of no activity, the Heat Hub R goes back to the normal operating mode.

If you are still setting up your system when this happens, go through the set-up steps again. You can activate the Heat Hub R Setup Mode at any time.

Do you need to change your Wi-Fi network? Do you have a new broadband provider? Have a look here: How to change the Wi-Fi network -> page 46

Navigate to the Wi-Fi settings

In most cases, you will find the Wi-Fi settings as a sub-menu in the settings of your mobile device .

Apple® Android™ guest

Open

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Join devices to the Heat Hub R

Choose fuel type and tap Next

Step 3: Join devices to the Heat

Hub

R

The following instructions show you how to join devices to the Heat Hub R in order to set up your heating system. Do this by adding room thermostats and radiator thermostats, assigning them to rooms, and adding smart plugs.

To start joining from the screen below, tap Continue (or Next)

Set up a system

Tap ON the device you wish to add

Follow the on-screen instructions

Have a look at:

• Add a room thermostat

-> page 10 and follow the on-screen instructions

• Add a radiator thermostat -> page 11 and follow the on-screen instructions,

• and Add a smart plug -> page 12 and follow the on-screen instructions

Not sure where to place the radiator thermostats? Have a look here: Installing your Wiser Multi-zone Kit -> page 43..

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Join devices to the Heat Hub R

Add a Room Thermostat

The room thermostat must be joined to the Heat

Hub R as follows:

Insert the batteries and join the network

Insert the batteries into the room thermostat.

Ensure the polarity of the batteries (+ and - ends) is correctly oriented. The polarity is indicated on the device’s terminals.

Follow the messages on the room thermostat’s display to join the network.

Press O to initiate the connection.

Set up a system

Place/Mount the Room Thermostat

The Wiser Heat app assigns this room thermostat to the named room.

Place this room thermostat in the room, either on the wall or on the provided desk stand.

Close the battery compartments.

No network found? The Heat Hub R has timed out

If the Heat Hub R Set-up Mode has timed out

(the Setup LED shows a solid green), repeat the set-up step.

No network found? The Heat Hub R is still in

Set-up Mode

If the Heat Hub R is still in Set-up Mode (the

Setup LED is flashing green), then the room thermostat is too far away from the Heat Hub R .

In this case, choose another location for the room thermostat or install a smart plug as a RF signal range extender. Have a look at: Getting to know the smart plug -> page 41

Do you want to move the room thermostat to another room?

Have a look here: Moving the room thermostats ->page 46.

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Join devices to the Heat Hub R

Add a Radiator Thermostat

The radiator thermostat must be joined to the

Heat Hub R as follows:

Insert the batteries and join the network

Insert the batteries in the radiator thermostat.

Ensure the polarity of the batteries (+ and

- ends) is correctly oriented. The polarity is indicated on the device’s terminals.

Install the Radiator Thermostat

The radiator thermostat comes with two valve adapters:

• Valves with a M30x1.5 threaded connection

• Danfoss RA valves

Install the radiator thermostat on the radiator using a valve adapter.

The device is ready for joining when:

• left/right LEDs flash red/blue

• central LED shows a solid orange

Twist and hold the cap in the + direction until the central LED flashes green.

Twist the cap in the – direction and hold for

2 seconds until the blue LED lights up.

Note: The radiator thermostat now calibrates the radiator valve. If you forget this step, the radiator thermostat will automatically calibrate the radiator valve after 5 minutes. Calibration takes only a few seconds.

No network found? The Heat Hub R has timed out

If the Heat Hub R Set-up Mode has timed out (the Setup LED shows a solid green), repeat the set-up step.

No network found? The Heat Hub R is still in Set-up Mode

If the Heat Hub R is still in Set-up Mode

(the Setup LED is flashing green), then the radiator thermostat is too far away from the Heat Hub R . In this case, install a smart plug as an RF signal range extender. Have a look at: Getting to know the smart plug -> page 41 For other options, contact Drayton Customer

Service.

Valve adapter

The two included valve adapters work with the vast majority of radiator valves.

If however, neither work with your radiator valves, consult the Valve Adapter Guide on the Drayton website. After reviewing this guide, if you still need assistance please contact Customer Services at the number indicated on the last page of this guide.

Installation guide

To ensure correct and safe installation, always refer to the installation guide.

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Join devices to the Heat Hub R

Add a Wiser Plug

Please note that a smart plug is not assigned to any particular room and will work in any wall socket it is plugged into.

WARNING

Ensure that the appliance being controlled does not exceed the capacity of the smart plug. Refer to the information on the back of the smart plug and the printed documentation supplied with it.

No network found? The Heat Hub R has timed out

If the Heat Hub R Set-up Mode has timed out (the Setup LED shows a solid green), repeat the set-up step.

No network found? The Heat Hub R is still in Set-up Mode

If the Heat Hub R is still in Set-up

Mode (the Setup LED is flashing green), then the smart plug is too far away from the Heat Hub R . In this case, choose another location for the smart plug.Have a look at: Getting to know the smart plug -> page 41

For other options, contact Drayton

Customer Service.

Insert the smart plug into the wall socket where it is to be used.

The device LED will flash blue three times indicating the device has not yet joined the

Heat Hub R .

Press and hold the ON/OFF button for two seconds until the LED flashes blue.

When prompted by the Wiser Heat app , enter a descriptive name for the smart plug such as “Table lamp”.

Set up a system

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Join devices to the Heat Hub R

Select a channel of a threechannel Heat Hub

R

If you are using a Heat Hub R Three Channel , you must assign the room thermostats to the appropriate channels. Channel one and three are used for the heating circuits. Channel two is used for the hot water circuit.

To ensure the system works correctly, you must know which rooms are on which heating circuit.

Ask your installer if you are unsure of this information.

Do you have an OpenTherm

®

boiler?

You must first adapt or rewire the OpenTherm installation to the Heat Hub R for Wiser to detect the OpenTherm connection.

For further information and help for installation, have a look here: How to connect Open Therm

-> page 47

Set up a system

Gas, oil or electric?

To control your room temperature properly, it is necessary to know if the heating system is gas, oil or electric. If you are uncertain, keep the default settings. You can change this parameter later in Settings .

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Connect it all to the Internet

Step 4: Join the Heat Hub

R

home Wi-Fi

to your

This step connects the Heat Hub R to your home

Wi-Fi network so the heating system can be controlled from any mobile device over the

Internet.

Note: All information entered on the following screens is required to enable remote control from your mobile device.

Select your home Wi-Fi network and enter the password.

Tap Join.

If your Wi-Fi network is not displayed:

Tap Can’t see your network?

Type your network-related information on the displayed screen.

Tap Join

Set up a system

Change the home Wi-Fi

If you change broadband providers, you can switch to another Wi-Fi network at any time. When the Wiser system detects an existing connection, you are asked if you want to change the Wi-Fi network.

Have a look here: How to change the

Wi-Fi network -> page 46

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Connect it all to the Internet

Account registration

You must create and register your account to control your Wiser system via the Internet.

Create your account

Enter your name, email address and a password.

Only a secure password will be accepted and must have at least:

- Eight characters

- One upper-case letter and

- One number

Verify your data

A verification email with our Terms & Conditions as well as a link will be sent to the email address you have provided. Follow the request to confirm your email address by clicking on the link.

You will now be able to control your heating system and hot water from any location.

Set up a system

Enter your home details

Enter your residential address so the

Eco Mode feature can work properly.

No verification email received?

• Check your spam folder

• You may have entered your email address incorrectly. In this case, create and register your account again. All other settings remain.

More than one mobile device

To control your heating system from additional mobile devices, download and install the Wiser Heat app and log in using the same email address and password.

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I need to know how to ...

Control your heating

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Open and start

Control your heating

First access - Good to know

Customise your set-up with the Wiser Heat app so you can:

• Change the set-point temperatures

• Set the schedules

• Boost a room temperature and more

Open the Wiser Heat app

Set up an account as described on page 15 or tap Already have an account

Enter your email address and password

Tap Login

Auto Mode, Manual Mode and Away Mode

The heating system and hot water can run in three different modes.

Auto Mode: The heating system is fully controlled and triggered by your schedule. Once the schedule is set, Auto

Mode will manage your system daily. You can create or modify new events at any time. When you access the Wiser Heat app for the first time, Auto Mode is active by default.

Manual Mode: Switch to Manual Mode to control your heating system manually over a period of time (e.g. during a party).

During this time, only manual changes will be accepted and the schedule will be ignored. You can return to Auto Mode at any time.

Away Mode: When active, all rooms fall back to the Away temperature (default

16°C). If you have a two or threechannel Heat Hub R , the hot water will be turned OFF. Away Mode overrides Auto and Manual Modes, however it is still possible to manually change the set-point temperature and boost individual rooms.

It is also possible to boost or manually turn the hot water ON.

The defaults

When you access the Wiser Heat app for the first time, it is running in Auto Mode, and all scheduled events are pre-programmed for every room. If you want to make changes to the default schedule, change the times and/or temperatures so that the schedule fits accordingly.

Monday – Friday

Time Temp

6:30 am 20.0°C

8:30 am

4:30 pm

10:30 pm

16.0°C

21.0°C

Off*

Pre-programmed schedule

Saturday – Sunday

Time Temp

7:00 am

9:00 am

4:00 pm

11:00 pm

20.0°C

18.0°C

21.0°C

Off*

* Only frost protection is active

Do you want to change the schedule? Have a look at: Two ways to access the schedule -> page 24

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Open and start

Control your heating

Home view and what it displays

Overview of rooms, set-point temperatures and heating status.

Meaning of the colours:

Red

Orange

Yellow

Grey

Warm

Comfort

Cool

Heating Off

21.5 – 30 °C

17.5 – 21 °C

5 – 17 °C

Settings

Away Mode

The default temperature and hot water status for Away Mode can be modified under

Settings/Away Mode.

Once activated, all rooms return to the Away temperature (default 16°C), the Away Mode toggle will change from grey to green and the rooms and hot water will display their Away mode values. If you have a two or threechannel Heat HubR, the hot water will be turned

OFF if you have activated this option on the

Away Mode screen.

Current room temperature

Tap anywhere in this area to switch to the related

Room view. In the Room view, you can change the room schedule or boost the room temperature, etc.

Status of hot water

Tap here to pull up smart plug menu

When Away mode is active, only rooms that have set-point temperatures higher than the

Away mode temperature will be affected. For example, if a given room is set to 5°C, Away

Mode will not force it to the Away temperature.

While Away Mode overrides Boost, Auto and

Manual Mode, it is still possible to manually change the set-point temperature and boost individual rooms after activating Away Mode. It is also possible to boost or manually turn the hot water ON.

If one or more rooms have an active Boost at the time Away Mode is activated, the Boost will still remain active but Away Mode will limit the temperature of these rooms to the Away Mode value if Boost temperatures are higher than the

Away Mode temperatures. Upon deactivating

Away Mode, if any given Boost is still active, each respective room will resume observing the

Boost temperature until expiry.

Note: The default Away temperature can be changed under Settings -> page 27

From here you can also select whether or not hot water should be turned OFF when Away mode is active.

Tap at the bottom of the Home screen to bring up the smart plug menu. To couple a smart plug to Away Mode, have a look at Operate smart plug -> page 41 .

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Open and start

Room view and what it displays

Go back to previous screen

(only on iOS devices)

Room/Area to control.

Swipe to the left/right to switch between rooms.

Current room temperature

Tap to open the boost menu.

With the boost feature you can temporarily increase the room temperature by 2°C. Choose between 30 minutes, 1 hour, 2 hours or 3 hours.

Boost can be stopped at any time by tapping the time icon again.

Boost

OFF

Boost = OFF

Boost = ON

Current set-point temperature

Control your heating

Go to Home screen

If the room temperature is lower than the desired set-point temperature, the heating is ON.

Depending on the room temperature and the heating status, the circle line will change its colour.

Meaning of the colours:

Red Warm

Orange

Yellow

Grey

Comfort

Cool

Heating Off

21.5 – 30 °C

17.5 – 21 °C

5 – 17°C

Tap to open the schedule or to toggle between

Auto and Manual Mode.

Heating = Auto Mode

Heating = Manual Mode

Note: As long as Away Mode is active, you cannot select Auto or Manual Mode.

Tap on the X to go back to the Home view to de-activate Away Mode .

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Operate

Set the room temperature

Select the room in which you want to set a new room temperature.

What will happen if your system is in:

Auto Mode

The new set-point will continue to be active until the next scheduled event.

Manual Mode

Any set-point changes made with the slider will continue to be active until the next time the slider is used.

Away Mode

The new set-point will continue to be active until Away Mode is deactivated.

Afterwards it goes back to its Auto or Manual status depending on which one was active when Away Mode was activated.

Control your heating

Edit

Man

• Edit your schedule

• Switch to Manual Mode

Edit

Auto

• Edit your schedule

• Switch to Auto Mode

Slide to the left/right to manually increase/ decrease the current set-point temperature.

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Boost the room temperature

Select the room in which you want to set a new room temperature.

Tap to open the boost menu.

With the boost feature you can temporarily increase the room temperature by 2°C. Choose between 30 minutes, 1 hour, 2 hours or 3 hours.

Boost can be stopped at any timeby tapping the time icon again.

Boost

OFF

Boost = OFF

Boost = ON

If the boost is active, you can adjust the set-point temperature at any time.

Slide to the left/right to manually increase/decrease the current set-point temperature.

Control your heating

There are three ways to change the room temperature:

From your Room Thermostat

• By setting a new set-point temperature

• By boosting you can increase the temperature and choose the time

From your radiator Thermostat

• By boosting you can increase or decrease the temperature. The boost time is always 1 hour.

Overview of boosts

Wiser Heat app

Room Thermostat

Radiator Thermostat

Temperature

+ 2°C

+ 2°C

+ / - 2°C

Time

Selectable

Selectable

Fixed, 1 hour

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Controlling hot water

Select screen for Hot Water

What will happen if your system is in:

Auto Mode

The set status will continue to be active until the next scheduled event.

Manual Mode

The set status will continue to be active until the next time the slider is used.

Away Mode

The set status will continue to be active until

Away Mode is deactivated. Afterwards it goes back to Auto or Manual status depending on which one was active when

Away Mode was activated.

You can manually switch the hot water

ON or OFF by swiping left or right.

Control your hot water

Edit

Man

• Edit your schedule

• Switch to Manual Mode

Edit

Auto

• Edit your schedule

• Switch to Auto Mode

The Hot Water screen is only visible if you use either the two-channel Heat Hub R or the three-channel Heat Hub R .

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Boost hot water

Select screen for Hot Water

Boost lets you temporarily switch ON hot water outside of scheduled events.

Tap to choose the boost duration. You can select either 30 minutes, 1 hour, 2 hours or 3 hours.

Boost can be stopped at any time by tapping the time icon again.

Boost

OFF

Boost = OFF

Boost = ON

Control your hot water

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Two ways to access the schedule

Tap on a room

Tap

Settings

Tap

Scheduler

Edit

Man

Tap Edit

Tap

Schedules

Select the room

Control your heating

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Control your heating

How to edit the schedules

As part of the set-up process, you added rooms and assigned devices to them. Each room has its own schedule, which is independent of the other rooms. If your daily routine is similar throughout the week, you can set the schedule for the room for the whole day then use the

Copy function to copy the schedule to each day you select for this room. Alternatively a different schedule can be defined for each day.

Set an event

An event is a set change to the room temperature for a specified amount of time. An event consists of a start time and the desired temperature. One day can have up to eight events.

Smart plug schedules

Smart plug schedules are slightly different than the other schedules. Have a look at: Scheduling the smart plug -> page 42 .

Defaults

With your first access to the Wiser Heat app , you will find pre-defined events in all schedules. If the events match your daily routines, you do not need to change the schedule. Have a look at: The defaults -> page 17

Copy the schedule of a day

• Select the days to which you would like to apply the same schedule and Save .

Add an event

• Edit your desired room temperature and set the start time.

Select the day

Tap anywhere in this area

Edit Event

Set

22.5°

Delete

11 05

Cancel

You define the start time. The end time will be set to the start time of the next schedule event.

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How to add a new room

From the Home screen Select the Settings cog wheel icon

Tap Rooms

Tap ‘+’ located in the top right corner of the Rooms screen

Follow the on-screen instructions

How to add a new device

From the Home screen Select the Settings cog wheel icon

Tap Devices

Tap ‘+’ located in the top right corner of the

Devices screen

Follow the on-screen instructions

Control your heating

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What can I do in settings?

Schedule

View and edit the heating, hot water and smart plug schedules. Take a look at: How to edit the schedules ->page 25

Rooms and devices

The Rooms and Devices sections allow you to view and make changes to rooms and devices respectively. The Room view lists all devices by Room and the Devices view lists devices by device type.

In these two sections you can do the following:

• Rooms: add, remove, rename

• Devices: add, check firmware, identify, move it to another room, remove it from a room, remove it from the system

• General: check if a device has lost the RF signal to the hub

Eco Mode

Eco Mode is designed to save you money and maximise the efficiency of your heating system by automatically adjusting the time the boiler turns OFF. It is based on the outside temperature and the characteristics of your home. Take a look at: Eco Mode ->page 45

Comfort Mode

Comfort Mode is a smart feature that ensures the set-point temperature is reached by the time the heating is scheduled to come on.

Comfort Mode ->Page 46

Away Mode

Change the default set-point temperature

(OFF ... 16°C ... 30°C).

Change the default hot water status ( ON /

OFF ), this option is available if you are using a

2 channel or 3 channel Heat Hub R .

If several smart plugs have been installed, individual smart plugs may be selected to switch OFF the electrical appliances connected to them when Away Mode is activated. When so selected, a smart plug will turn OFF the electrical appliance connected to it when Away

Mode is activated regardless of if there exists a schedule for it or not. When Away Mode is deactivated, the smart plug will return to its schedule if one exists or to its state immediately before Away Mode was activated.

System

• Find information about system time and date

• Define time zone

• Wi-Fi network to which the Heat Hub R is connected

• App version

Logout

• Logout

Change password

• Change password

Control your heating

Frost protection : If the set-point is set to

OFF, the heating system will automatically regulate the room temperature to 4°C if required.

Valve protection : To prevent valve sticking, every 14 days from the point of installation, the radiator thermostat will fully open, and then fully close at 11 a.m.

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Rooms

This screen shows a list of your rooms and how many devices each room contains. From this screen you can add a new room by tapping on the “+” button in the top right corner.

Room Details

Tapping on one of the rooms on the Rooms screen will bring up the Room Details screen.

On this screen you can edit the room name; delete the room; select a device for which to view details (see subsequent page); and activate/deactivate the Open Window Detection feature (see below).

Select Pen to edit the room name

Toggle Window open detection to activate the feature

Tap Delete room to delete the room

Note: If you have a 3-channel heating relay, you can change the channel to which the room is assigned.

Control your heating

Open Window Detection

Open Window Detection is an energy saving feature. When a radiator thermostat detects an open window in a room it will close the radiator valve fully for a period of ten minutes to avoid heating the room unnecessarily. The feature is available only for rooms with a radiator thermostat.

Open window events can be detected after the radiator thermostat has been calling for heat to the room for a period of two minutes.

After two minutes of heating, an open window event is triggered if the temperature of the room decreases by a set threshold in one minute.

After 10 minutes the system will reset the Open

Window Detection and the radiator thermostat will resume normal operation. A new open window event can be detected again after calling for heat to the room for two minutes.

Activation/deactivation is done on a per-room basis. An open window event is indicated on the room screens in the app by an open window icon with the set-point temperature set to Off as well as the call-for-heat flame being suppressed.

The feature can be deactivated for a specific room, such as when drying clothes or if a room is exceptionally draughty or because of a personal preference.

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Devices

The Devices screen lists all devices sorted by device type. To add a new device just tap on the

+ button in the top right corner.

For the Heat Hub R the Wi-Fi signal strength is indicated on this screen. A ‘no signal’ state is indicated by a red exclamation mark over the

Wi-Fi signal fan icon.

As for heating devices, if the RF signal to the hub is lost, it will be indicated by a flashing red triangle and the text ‘no signal’. As long as this icon is not visible, a device has adequate signal to the hub.

Tap on a device to view its details.

Device Details

The Device Details screen allows you to activate the Device Lock feature, identify a device and remove a device from a room or the system if desired. The example provided is for a room thermostat, but all devices behave in a similar manner.

Device Lock

Applying Device Lock stops unwanted interference with hardware by disabling the physical controls on devices such as room thermostats or radiator thermostats from within the app. This prevents small children from changing the temperatures in your home by playing with the thermostats.

When a room thermostat is locked, the display will wake up when a button is touched so that all information on the display can be read.

However, the buttons cannot be used to adjust or boost the temperature. When a radiator thermostat is locked, nothing will happen when the cap is twisted in either the + or – direction.

Device Lock is switched ON and OFF from the app by tapping on the toggle switch on the

Device Details screen as shown in the graphic.

When active, a pad lock will appear next to the device icon on this screen.

Note : while the Device Lock is active, it is still possible to reset the device to factory settings.

Control your heating

Identify device

This button allows you to identify a particular device from among the others. When you tap this button the LEDs on the radiator thermostat start to blink and the room thermostat shows the word identify. The identify feature is used so you do not mix up radiator thermostats, or if you move the radiator thermostats and need to establish which device is which.

Note: the room and the radiator thermostat polls the Heat Hub R approximatively once a minute, and therefore it may take this amount of time for the a thermostat to receive a signal from the Heat Hub R . This delay is done for battery saving. The optimal way to use the identify feature is to wake up the device first.

Remove from room

Tap this icon to remove a thermostat from a room. Once you remove the device (thermostat) from the room, you can see it under unallocated on the Devices screen.

Remove from system

Tap this icon to remove a thermostat from the system.

Firmware

This screen allows you to view the current firmware version running on the device is visible right below the device image. The last non-zero digits of the firmware are required when calling customer service.

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I need to know how to ...

Wiser Room Thermostat

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Getting to know the Room Thermostat

Relative humidity

The thermostat is requesting heat.

If no flame is visible, the thermostat is currently not calling for heat.

Boost active

Decrease your set-point temperature by 0.5°C.

LED

Flashes red when batteries are low or when there is no signal to the hub.

Wiser Room Thermostat

No signal to hub

Battery status

Boost your temperature by 2°C.

Room temperature

Set-point temperature

Increase set-point temperature by 0.5°C.

The thermostat display goes into

Sleep Mode after 15 seconds of inactivity to preserve battery life.

Touch any of the three buttons to wake it.

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Set a room temperature

Wiser Room Thermostat

Decrease set-point temperature by 0.5°C.

In Auto Mode, the setting will be valid until the next scheduled event.

Temporarily boost set-point temperature by 2°C.

In Auto Mode, the boost stays valid until the boost time expires.

The amount of time the boost remains active depends on how many times you press O as follows:

Press 1 time = 30 minutes

Press 2 times = 1 hour

Press 3 times = 2 hours

Press 4 times = 3 hours

Press 5 times = Cancel

Increase the set-point temperature by 0.5°C.

In Auto Mode, the setting will be valid until the next scheduled event.

There are three ways to change the room temperature:

From your Wiser Heat app

• By setting a new set-point temperature

• By boosting (you can increase the temperature and choose the duration of the boost)

From your radiator Thermostat

• By boosting (you can increase or decrease your temperature; the time is always 1 hour)

Overview of boosts

Wiser Heat app

Room Thermostat

Radiator Thermostat

Temperature

+ 2°C

+ 2°C

+ / - 2°C

Time

Selectable

Selectable

Fixed, 1 hour

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Replace the batteries

The room thermostat always informs you of battery status. It can also be viewed in the Wiser Heat app under Settings -> Devices .

When the thermostat display is in Sleep Mode, a flashing red light below the Boost button signals the batteries are near depletion.

Symbols Meaning

Full

Batteries are low – change them in the near future

Replace the batteries with 2 x 1.5V IEC LR6 (AA) alkaline cells.

Ensure the batteries (+ and - ends) are correctly orientated. The polarity is indicated on the device’s terminals.

Wiser Room Thermostat

Batteries should be disposed of according to statutory regulations.

They must be recycled properly to protect the environment and reduce the waste of precious resources.

Wake up the Room Thermostat

If there has been no interaction for 15 seconds, the room thermostat goes into Sleep Mode and the display fades out.

Wake up the room thermostat by touching any button.

Reset the Room Thermostat

Have a look at: Removing devices and factory reset -> page 49

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I need to know how to ...

Heat Hub

R

One Channel Heat Hub

R

Two Channel

Heat Hub

R

Three Channel

Wiser Heat Hub

R

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Getting to know the Heat Hub

R

The Heat Hub R is the central control unit of the Wiser system. All incoming requests from heating devices (“Boost the temperature in the

Living Room”) are processed by the Heat Hub R .

It also switches the boiler ON when required.

The Heat Hub R is available in three variants and depends on your heating system.

• Heat Hub R One Channel

1x Heating -> for combi boilers

• Heat Hub R Two Channel

1x Heating and 1x Hot Water -> for conventional boilers with a separate hot water cylinder

• Heat Hub R Three Channel

2x Heating and 1x Hot Water -> for large properties with dual heating circuits

What do the buttons do?

Set-up button

Within the initial installation of the system, enter set-up

Mode and activate the temporary Wi-Fi network.

Hot water override button

To turn ON the Hot Water for 1 hour, press and hold the button for >3 s.

To turn OFF the override, press the Hot Water button again.

Reset the Heat Hub

R

Have a look at: Removing devices and factory reset -> page 49

Wiser Heat Hub

R

Heating override button

To turn ON all heating for

2 hours, press and hold the button for > 3 s.

To turn OFF the override, press the Heating button again.

Note: While this switch turns ON or OFF the boiler, it does not open or close any radiator thermostats.

The override states for the Heating and Hot Water buttons are not shown in the Wiser Heat app .

These act as a fall-back state in the event that other controls are unavailable.

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Wiser Radiator Thermostat

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Wiser Radiator Thermostat

Getting to know the Radiator

Thermostat

The radiator thermostat is an electronic thermostatic head which opens and closes the radiator valve to control the amount of hot water that flows through the radiator.

In normal use, temperatures will be set through the Wiser Heat app.

It is also possible to directly induce a time-limited up or down boost of the temperature from the radiator thermostat by twisting the cap.

How to boost the room temperature

Twist the cap:

• In the + direction to increase the temperature.

The red LED will light up for 5 seconds.

• In the – direction to lower the temperature.

The blue LED will light up for 5 seconds.

When the cap is twisted, the set-point temperature is increased/decreased by 2°C from the current room temperature. The boost is active for 1 hour.

Cap

Display with 3 LEDs

Note: If the set-point temperature is already more than 2°C above or below the room temperature, a boost will not change the set-point temperature.

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Replace the batteries

The centre LED will signal when the batteries need to be replaced.

Left

Off

Off

Centre

Solid RED, for 1s, once per hour

LED

Right

Off

Flashes RED, for 5s, once per minute

Off

Meaning

Battery low. Replace.

Batteries critically low.

Replace immediately.

Replace the batteries with

2 x 1.5V IEC LR6 (AA) alkaline batteries.

Ensure the batteries

(+ and - ends) are correctly orientated. The polarity is indicated on the device’s terminals.

Wiser Radiator Thermostat

Install a valve adapter

There are various types of radiator valve bodies, and each radiator thermostat is provided with two valve adapters: M30x1.5mm and

Danfoss RA.

M30x1.5 mm ring nut and valve adapter

Danfoss RA valve adapter

Batteries should be disposed of according to statutory regulations.

They must be recycled properly to protect the environment and reduce the waste of precious resources.

Reset the Radiator Thermostat

Have a look at: Removing devices and factory reset -> page 49

Valve adapter

The two included valve adapters work with the vast majority of radiator valves. If however, neither work with your radiator valves, consult the

Valve Adapter Guide on the Drayton website. After reviewing this guide, if you still need assistance please contact Customer Services at the number indicated on the last page of this guide.

Installation guide

To ensure correct and safe installation, always refer to the installation guide.

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Wiser Plug

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Getting to know the Wiser Plug

Enabling you to set schedules for electrical appliances from the Wiser Heat app, the smart plug can be controlled from your mobile device or by using voice activation with the Google

Assistant and Amazon Alexa.

The smart plug may be toggled ON and OFF from the smart plug pull-up menu of the Wiser

Heat app Home screen. When toggled ON, the switch or its background in the Wiser Heat app will be green and the smart plug will provide power to the electrical appliance connected to it. When toggled OFF, the switch or its background in the Wiser Heat app will be grey and the smart plug will not provide power to the electrical appliance connected to it. When supplying power to the electrical appliance connected to it, the smart plug will illuminate its blue LED, and when not supplying power to the electrical appliance connected to it, the smart plug LED will be OFF. Have a look at:

Scheduling the smart plug -> page 41

Smart plugs can be run in Auto Mode where they are controlled by a user-defined schedule.

The schedule is accessible via the Settings screen at the top the Wiser Heat app Home screen or by tapping on the clock icon of a smart plug visible in the smart plug pull-up menu on the Home screen. Have a look at:

Scheduling the smart plug -> page 41

Selected smart plugs can be coupled to Away

Mode to turn OFF the electrical appliance connected to them when Away Mode becomes active. This is configured on the ‘Away Mode’ screen using a toggle switch for each smart plug individually. The ‘Away Mode’ screen is accessible from the ‘Settings’ screen. Settings are accessed at the top of the Home screen of the Wiser Heat app . Have a look at: Away

Mode -> page 27

Wiser Plug

IFTTT

Each individual smart plug can be used in applets created with the IFTTT service. In this case, another device/service/app is used as the trigger of the applet and the smart plug can be turned ON/OFF as the action. Have a look at the IFTTT section -> page 56

RANGE EXTENDER

As well as being able to control your electrical appliances remotely, the smart plug also has a built in RF signal range extender to enable connectivity to devices further away from the

Heat Hub R .

Detailed instructions for how to add the smart plug as an RF signal range extender are included in the installation guide that accompanies the product.

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Scheduling the smart plug

From the Home screen of the Wiser Heat app , tap the arrow at the bottom (shown below) to display the menu (shown right) which contains the status of all the smart plugs installed on the system.

The Table lamp (shown right) shows a clock icon and the toggle set to ON. The clock icon is grey which indicates that the Table lamp is in

Manual Mode, i.e. it is not following a schedule.

The Coffee machine (shown above) shows a clock icon and the toggle set to OFF. The clock icon is grey which indicates that the

Coffee machine is in Manual Mode, i.e. it is not following a schedule.

The Bedside lamp (shown above) shows a clock icon and the toggle set to OFF. The clock icon is green which indicates that the Bedside lamp is in Auto Mode. i.e. it is following a schedule and that despite the toggle being set to OFF, the schedule is being respected. It will stay OFF until the next scheduled event.

Wiser Plug

The Night light (shown left) shows a clock icon with a small x on its face and the toggle set to

ON. The clock icon with the small x is green which indicates that the Television is in Auto

Mode, i.e. it is following a schedule, but that it has been temporarily overridden by manually setting the toggle switch to ON. It will stay ON until the next scheduled event at which point the device will start following the schedule again.

Touching the clock icon (shown left) brings up the schedule screen (shown below). Events are time events that turn the smart plug either ON or OFF. Up to eight events per day may be set.

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More on Installation

Installing your Wiser Multi-zone Kit

Your Wiser Multi-zone Kit contains one room thermostat and two radiator thermostats.

This kit allows zoning in your home to save money on fuel bills and manage heating room by room.

Best results come from having Wiser Radiator Thermostats on all radiators. It is recommended to use your Multi-zone Kit as follows:

1 Install the Wiser Room Thermostat in the room most often occupied and set your temperature schedule around this room.

The room thermostat will control your heating so any mechanical thermostatic radiator valves (TRVs) in this room should be turned in accordance with step 3 below.

2 Install the two radiator thermostats in rooms less often occupied.

The heating schedule in these rooms can be set around the times these rooms are occupied, so that they are only heated when needed.

3 Adjust all remaining mechanical TRVs in your home according to room use:

– Position 4 (approx. 24°C) for a bathroom

– Position 2 (approx. 18°C) for a bedroom

Position 3 (approx. 21°C) for a living room

Position 1 (approx. 15°C) for unused rooms

Note the radiators will get warm whenever the boiler is running. It is important to set the mechanical TRVs to prevent overheating these rooms.

Lounge

Lounge

Lounge

Bedroom

Bedroom

Bedroom

Bedroom Bathroom Spare Room

Bedroom Bathroom Spare Room

Bedroom Bathroom Spare Room

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More on Installation

Installing your Wiser Multi-zone Kit (cont.)

Example

Schedule the room thermostat to run in the lounge at 21°C from 5 pm to 10 pm. Place radiator thermostats in the master bedroom requiring heat from 9 pm to 10 pm, and a child’s room requiring heat from 6 pm and 9 pm. This scenario saves 4 heating hours and 2 hours in the master bedroom and the child’s room respectively each evening. This scenario saves 4 heating hours in the master bedroom and 2 hours in the child’s room each evening.

If comfort is paramount, you can program another temperature in the master bedroom outside the 5 pm to 10 pm schedule, such as

21°C between 6 am and 7:30 am. Note that not only will the master bedroom heat, but all rooms with mechanical TRVs.

To save energy in homes that do not have Wiser Radiator

Thermostats in every room, ensure the room thermostat is used as the main controller of the home with the longest heating time intervals running. If you have two radiator thermostats in a home with eight radiators, you may want to time the heating of these rooms during shorter intervals when the room thermostat is already calling for heat. Adding more radiator thermostats allows to control all rooms independently to ensure maximum heat benefit when occupied.

Lounge

5 pm – 10 pm

Master bedroom

9 pm – 10 pm

Child’s room

6 pm – 9 pm

Guest room

The room thermostat in the lounge calls for heat:

- The lounge will heat as will every room in the house with a mechanical TRV.

- The radiator thermostats will follow their own respective schedule independently from the room thermostat.

Room ...

Master bedroom

6 am – 7.30 am

Child’s room

6 pm – 9 pm

The radiator thermostat in the master bedroom calls for heat:

- The master bedroom will heat as will every room in the house with a mechanical TRV.

- The radiator thermostat in the child’s bedroom will follow its own schedule.

Guest room Room ...

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Eco Mode

Eco Mode automatically optimises the stop time of a heating phase, to maximise the efficiency of your heating system, each time the set temperature changes from a higher temperature

(e.g. 21C) to a lower one (e.g. 16C).

A Eco Mode deactivated

Wiser switches the set-point temperature at 10 pm according to the schedule. Depending on the weather and how well-insulated the home is, the room temperature drops proportionally starting at 10 pm.

B Eco Mode activated

When Eco Mode is activated, Wiser establishes how well your home retains heat in relation to the current and predicted outdoor temperatures.

Based on this, the system switches to the next scheduled set-point temperature before 10 pm without any noticeable loss of comfort.

The period between the time that Eco Mode switches the set-point and 10 pm represents the eco period, and savings occur as a result of the boiler not being switched ON.

Note: Eco Mode is a system feature that is either activated or deactivated for all rooms.

More on Installation

A °C

The boiler keeps cycling until 10PM

Room temperature Set temperature

10

B

°C

The boiler stops firing before 10PM

Eco period t t

10

A °C

B

°C

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6 t

6 t

Eco Mode (continued)

When a room is in an Eco period, an ECO icon will appear in the Room view of the app.

The ECO icon will also be visible on the room thermostat.

More on Installation

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A °C

B

°C

Comfort Mode

Comfort Mode is a smart feature that ensures the set-point temperature is reached by the time the heating is scheduled to come on. It takes the guesswork out of scheduling and can save energy by optimising the times the boiler comes on compared with a schedule that has permanently set early start times.

A Comfort Mode deactivated

When Comfort Mode is deactivated, a given

10 scheduled start time.

t is scheduled to start. The room will reach the

B Comfort Mode activated

With Comfort Mode activated a room will start to heat up to 3 hours ahead of a scheduled temperature change. The specific time needed to pre-heat the room is calculated by Wiser and may vary.

Note: Comfort Mode as a feature applies to all rooms, and cannot be activated for individual rooms. If you have scheduled certain heating t

10 is activated.

More on Installation

A °C

Boiler starts firing at 6am at the time the schedule requests a temperature change

Room temperature Set temperature t

6

Boiler starts firing before 6am in order to reach the requested temperature on time for the scheduled change

B

°C

Comfort period t

6

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Comfort Mode (continued)

When a room is in a Comfort period, a ‘C’ icon with an encircling arrow will appear in the Room view of the app. This icon will also appear on the display of the room thermostat.

During a Comfort period, the app and room thermostat will display the upcoming set temperature that Wiser is controlling the heating to. For example, if the schedule calls for 16°C overnight and then 21°C from 6am, the app and room thermostat will display the encircled ‘C’ and 21°C as the set temperature during the

Comfort period.

More on Installation

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Moving the Room Thermostat

Move the Room Thermostat to another room

If your system only has a single room thermostat, it can be moved around the house.

If your system has two room thermostats controlling one heating circuit respectively (e.g. one circuit downstairs and one upstairs), ensure each room thermostat stays in a room within the circuit to which it was originally assigned. This avoids conflicts between the two room thermostats. Each room thermostat can only call for heat from the heating circuit it has been originally assigned.

If your system has a combination of room thermostats and radiator thermostats, then each room has its own schedule which is independent of other rooms. Placing your room thermostat in rooms other than those originally assigned to will cause conflicts as each heating device follows its own schedule.

More on Installation

How to change the Wi-Fi network

If you need to change the Wi-Fi network follow the steps below:

Launch the Wiser Heat app .

If you are logged in, make sure to log off first. After logging off, tap the back button on the login screen of the Wiser Heat app to go to the start screen.

Tap Set-up / Create Accoun t (even though your system has already been set up).

Select your Heat Hub R type.

Press the Set-up button on the Heat Hub R

Hot Water

Heating

Setup

Follow the on-screen instructions to connect your mobile device to the Heat Hub R .

Tap Skip when prompted to set-up your heating system.

Follow the on-screen instructions to connect your Heat Hub R to the

Internet by selecting the correct Wi-Fi network.

Tap Skip when prompted to register an account.

This creates a new Wi-Fi network and you will see the home screen and can proceed to control your heating as normal.

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How to connect OpenTherm

The Wiser system currently supports OpenTherm only in conjunction with a combi boiler.

If your boiler supports OpenTherm, follow the instructions below.

Existing OpenTherm Installation

1 Remove the OpenTherm cables from the existing controller or thermostat.

2 Remove the OpenTherm module from the rear of the Heat Hub R

3 Set the OpenTherm cables into the OpenTherm module. Cables can be wired any way.

4 Replace the OpenTherm module into the Heat Hub R

5 Mount the Heat Hub R on the backplate.

The Heat Hub R must be configured to use OpenTherm. This can be done during set-up in the Wiser Heat app .

Re-wiring to OpenTherm from standard installation

Any motorised valves must be disconnected and set to open. Then follow steps 2 – 5 above to wire in the OpenTherm module.

If you are fitting a new system or require re-wiring, contact an installer.

OpenTherm module

More on Installation

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More on Installation

Removing devices and factory reset

Devices can be removed from the heating system using the Wiser Heat app . Go to

‘Home’ then ‘Settings’ then ‘ Rooms ’, tap on the device then tap on the ‘Remove from System’ button on the ‘Device Details’ menu screen.

Note: If a device has been removed from the system, it will no longer be visible in the app. However, if a device is out of range, or is switched OFF when the request is made it will need to be factory reset separately (see

Device Factory Reset below). Where a radiator thermostat has to be taken off a radiator valve following removal from the system, follow steps below:

Open the valve as indicated in Table 1

(radiator thermostat – calibration).

Unscrew the radiator thermostat from the radiator valve.

Smart plug factory reset

To remove the smart plug from a heating system, allowing it to be joined to another system, follow these steps:

Ensure that the smart plug is installed in a wall socket.

Press and hold the ON/OFF button.

In five seconds the LED will flash blue six times then go out. The device is now reset.

Device factory reset

Devices can be reset manually at any time e.g. if the Heat Hub R is replaced. To remove the device binding to a heating system allowing it to be joined to another system do the following:

Room thermostat:

Remove the batteries and re-insert them

When the ‘Wiser Thermostat’ splash screen is displayed press and hold the + and – buttons for 20 seconds until ‘Join a network’ is displayed

Radiator thermostat:

Twist and hold the cap of the radiator thermostat in the ‘-‘ direction

Wait a few seconds until the centre LED begins to flash Red

Keep holding the cap in the ‘-‘ direction until all 3 LEDs flash once to indicate the device is resetting. This may take 20 seconds.

Hub factory reset

The Heat Hub R can be reset to factory settings, which will remove all devices from the system and remove the Wi-Fi connection settings.

Note: This will not remove your Cloud account so you will either need to call customer services to remove your account or register with a different e-mail address.

To factory reset the Heat Hub R refer below:

Press and hold the ‘Set-up’ button for more than 20 seconds

Note: The LED will go through a few LED sequences, however the reset warning is indicated by solid Red. This is the final LED sequence and upon extinguishing it will implement the reset.

Note: To re-use devices you may also need to perform Device Factory Resets on individual products in accordance with the instructions in this section.

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More on Installation

LED behaviour Radiator Thermostat

Normal use

State

Boost up

Boost down

User Interaction

Twist the cap in the + direction

Twist the cap in the - direction

Head calibration

State

Start up

Opening the valve

Ready to install on the valve

Closing the valve

Joining

Join success

Joining failed

Right

LED

Duration

Solid for 5 seconds

Solid for 5 seconds

User Interaction

Insert the batteries

Automatic upon inserting batteries OR

Twist and hold the cap in + direction for 8 seconds

(for changing batteries)

The radiator thermostat is ready to install when the valve is fully open (see above)

Twist and hold the cap in the – direction for 2 seconds

Twist and hold the cap in the + direction for 3 seconds

If no network is found after 2 minutes

Left

LED

Centre

LED

Right

LED

Duration

Single quick flash

Solid until the valve is open

Red and Blue: flash for up to 5 minutes

Orange solid = not joined | Green solid = joined

Solid until the valve is closed

Pulses for up to 2 minutes

Solid for 5 seconds

Flashes for 5 seconds

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More on Installation

LED behaviour Radiator Thermostat

Error state

State

Low battery

Critical battery

No signal

No signal

No network

User Interaction

Twist the cap in the + direction to start a boost

Twist the cap in the - direction to start a boost

Twist the cap in the + or - direction to start a boost

Left

LED

Centre

LED

Right

LED

Duration

Solid for 1 second (Repeated each hour)

Fast flash for 5 seconds (Repeated each minute)

Fast flash for 5 seconds (Repeated)

Fast flash for 5 seconds (Repeated)

Solid with fade-out after 2 seconds. In this event, the radiator thermostat has not joined the Wiser system and must either join the Heat Hub R or be re-installed.

LED behaviour Smart Plug

Normal use

-

State

-

Socket ON

Socket OFF

User Interaction

Plug into wall socket (when not joined to the Heat

Hub R )

Plug into wall socket (when joined to the Heat Hub R )

Press ON/OFF button

Press ON/OFF button

Join smart plug to the Heat

Hub R

Press and hold ON/OFF button for 2 seconds

Interrupt Join Mode

Reset the smart plug and return to factory settings

Press ON/OFF button

Press and hold ON/OFF button for 5 seconds

LED

1 red flash followed by 3 purple / red flashes followed by 3 blue flashes

Red flash followed by solid purple for 1 second followed by solid blue for 1 second

Solid blue

Off

Quick blue flashes. If the smart plug successfully joins the Heat Hub R flashing. If the smart plug fails to join the Heat Hub R flashes are followed by 6 slow flashes.

, the LED stops

, after 60 seconds, the quick blue

Quick blue flashes are interrupted and followed by 6 slow blue flashes.

6 slow blue flashes

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More on Installation

LED behaviour of the Heat Hub

R

Set-up

State

Normal

Set-up

Button Press

Adding a device

Single press

Press and hold for > s

(or initiate from the app)

Wi-Fi Error

Firmware upgrade

Wiser Cloud connection lost

Heating and hot water

State

Normal

Button Press

Emergency Heat/Test Single press

Others

State

Adding a RF range extender

Reset

Button Press

Press and Hold ‘Set-up’ for longer than 2 s

Press and Hold for longer than 20 s

LED

LED

LED

Description

Indicates the Heat Hub R is powered ON and operating as normal.

In this mode, it is possible to connect directly to the Heat Hub R via Wi-Fi and make changes to the system.

Indicates the Heat Hub R is open to new devices joining the network.

The Heat Hub R is unable to connect to the Wi-Fi Network. Check the Wi-Fi router is powered ON and connected to the internet. If you have changed your Wi-Fi credentials (password) or if you have a new router, you must connect to your Heat Hub R in Set-up Mode and update your Wi-Fi network details.

During a firmware upgrade cycle, the hub disconnects from the internet for a number of seconds to upgrade the firmware

The Heat Hub R is currently unable to contact the Wiser Cloud service. You will still be able to use the

Wiser Heat app at home when connected to the same Wi-Fi network as your Heat Hub R

Description

Indicates the respective heating or hot water relay is currently active.

This will manually switch the relay ON. Hot Water: ON for 1 hour Heating: ON for 2 hours

Description

Heat Hub R

LED

Set-up

Set-up LED Red followed by all LEDs flashing once

Indicates the Heat Hub R is ready to pair a range extender.

Indicates the Heat Hub R has been returned to factory settings.

This will remove all devices from the system instantly. To re-use the devices, you must perform a device reset on all products.

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Amazon Alexa ®

Amazon Alexa ® (Alexa) is an intelligent personal assistant developed by Amazon ® , and is capable of voice interaction.

Wiser works with Alexa to allow you to regulate the temperature of each room in your system by using a wake-word and an instruction.

The wake-work is “Alexa” followed by an instruction such as “increase temperature.”

Currently, Amazon has made interaction and communication with Alexa only available in

English and German.

Alexa requires explicit instructions. You must inform Alexa of the room to which you wish to address followed by an instruction, such as

“increase temperature.” If no specific room is mentioned, Alexa will ask you which room you want to address, and then will increase the setpoint temperature by 1°C only based on the room reply from you. If you want the setpoint temperature to increase by 4°C in the living room, you must explicitly state to Alexa to “increase the temperature in the living room by 4°C.”

Note: If Alexa is asked to increase the temperature by 2°C, then Alexa will add 2°C to your setpoint. If the ambient temperature is already >2°C above the current setpoint then the actual temperature will not change and Wiser will not turn the heating ON.

Example: If the current setpoint is 16°C, the current room temperature is 19°C and you ask Alexa to increase the temperature by 2°C

- the current setpoint will change to 18°C but the heating will not start because the room temperature is already higher than 18°C.

Everything you tell Alexa to do related to Wiser Room Thermostats and Radiator

Thermostats will last only for one hour, or until the next scheduled setpoint change if that change is to occur in under an hour. After that it goes back to its original setting, and you must tell Alexa to do it again.

If you turned the hot water ON in the

Wiser Heat app and then tell Alexa to turn it off, it stays OFF only for one hour and then goes back ON. For long term or permanent changes you can change the schedule in the Wiser Heat app to avoid repeating the same instruction to

Alexa.

If a Wiser Plug is running in Auto Mode, everything you tell Alexa to do related to Wiser

Plugs will last until the next event in the Wiser

Plug schedule. If the Wiser Plug is running in

Manual Mode, everything you tell Alexa to do will remain in place until the next command either from Alexa or from the Wiser Heat app.

Common Wiser commands for Alexa

Listed below are common Wiser commands used with Alexa:

• Discover Devices: “Alexa, discover devices”

• Reduce Temperature: “Alexa, decrease the upstairs by 4 degrees”

• Increase Temperature: “Alexa, increase the upstairs by 3 degrees”

• Set Temperature: “Alexa, set the upstairs to 20 degrees”

• Get Temperature: “Alexa, what is the upstairs temperature?”

• Get Set Point: “Alexa, what is the upstairs set to?”

• Turn Off the Hot Water: “Alexa, turn OFF the hot water”

• Turn ON the Hot Water: “Alexa, turn ON the hot water”

Note: Alexa considers the room names and hot water as the devices

Listed below are common Wiser Plug commands used with Alexa:

• Turn ON/Off the Table lamp: “Alexa, turn ON/

OFF the Table lamp”

Listed below are suggested when using Alexa:

• Simple room names are recommended, such as “living room.”

• You cannot turn Heating ON or Off using

Alexa.

• You cannot increase/decrease the temperature from Off. When a room is set to Off, you can adjust the room to a specific temperature.

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Google Home

Google Home is a brand of smart speakers that work similarly to Amazon Echo. Google’s intelligent PA, Google Assistant, is equivalent to

Amazon’s Alexa. Google Home is also available on all Android devices and does not require the use of the ‘Smart Speakers’.

The user can speak a profusion of commands to request information, or ask the Google

Assistant to perform an action such as play music, video playback, report news, access home automation. All of this can all be controlled from a Google Home device.

Common Wiser commands for Google

Home

Listed below are common Wiser commands used with Google Home:

• Inquiry: “OK Google, is the hot water ON?”

• Hot Water Command: “OK Google, turn ON/

OFF the hot water”

• Room Temperature: “OK Google, how warm is (room name)?”

• Set Temperature: “OK Google, set (room name) to XX degrees”

• Increase Temperature: “OK Google, increase setpoint by XX degrees”

• Set Temperature: “OK Google, set (room name) to XX degree”

Listed below are common Wiser Plug commands used with Google Home:

• Table lamp command: “OK Google, turn ON/

OFF the Table lamp”

Changes made with Google Home

All changes made through a voice command related to room thermostats and radiator thermostats are valid for one hour, or until the next scheduled event. The user cannot change this action. This also applies for boosts initiated from the radiator thermostat.

The reason for not implementing permanent changes to Wiser temperature and hot water settings is that a voice command can easily be forgotten, resulting in the heating accidentally being left ON for long periods of time, such as when users exit their home.

Note: When a command is given to increase/ decrease the temperature but no temperature setpoint is given, Google Home defaults the new setpoint temperature to the prior setpoint

± 3 degrees. This value is controlled by Google

Home and differs from a normal Wiser boost, which defaults the new setpoint to ±2 degrees above/below the current ambient temperature.

Note: Commands for turning the heating “ON/

OFF” are currently unavailable on Google

Home. This is done intentionally as “OFF” cannot be reconciled with the notion of a temporary operation, and conversely, the notion of an “ON” setpoint does not exist on the Wiser system.

Note: If the Wiser Plug is running in Auto Mode, everything you tell Google Home to do related to Wiser Plugs will last until the next event in the Wiser Plug schedule. If the Wiser Plug is running in Manual Mode, everything you tell

Google Home to do will remain in place until the next command either from Google Home or from the Wiser Heat app.

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IFTTT

Wiser integrates with the ‘If This Then That’

(IFTTT) platform to enable features such as geofencing. IFTTT links smart products and apps by setting up a series of triggers and actions You can access and make use of the Wiser Applets or create your own unique recipes by linking Wiser to your other apps – the opportunities are endless.

How do I use IFTTT with Wiser Heat

Connecting could not be easier:

1. Set up a free account with IFTTT

2. Link your Wiser account with IFTTT

3. Visit the Wiser Heat channel and you are ready to start using the ready-made Applets, or create your own recipes.

Which services does Wiser currently offer

IFTTT integration is currently focused around

‘Away Mode’ as an end action. This can be activated by a variety of triggers such as geofencing. Explore the full range of Applets.

Geofencing options:

1. If there is just one mobile device / person in the household, then the Google location feature within the IFTTT app can be used for geofencing, i.e. when the mobile device leaves the house then ‘Away Mode’ can be activated by IFTTT.

2. When there are two or more people / mobile devices in the household, then you can use a tracking app such as ‘Life 360’ in combination with IFTTT to achieve geofencing, i.e. when all of the family members have left the house then ‘Away Mode’ can be activated by IFTTT.

For smart plugs the following actions exist:

1. Turn smart plug ON.

2. Turn smart plug OFF.

When will more IFTTT actions be added

We will continue to add more actions over the coming months. Check back for updates.

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Cyber Security

The Wiser solution has been validated by

Schneider Electric’s Global Security Lab which is an independent entity that ensures vigilance against the latest threats and enables the defence of Wiser systems against cyberattack. The advanced security systems, which operate between Wiser in-home products, app and cloud services, use the same encryption technology as banks to protect end user data.

The Wiser Heat app and all software are continually updated to stay ahead of any potential threats to security.

Disclaimer for Amazon Alexa

When you connect devices and services to

Alexa, anyone speaking to Alexa can operate those products. Follow these recommendations when using connected devices with Alexa:

• Follow all instructions and recommended uses for smart home devices.

• After making a request, confirm the action was completed on the smart home device.

• Take steps to ensure the security of your

Alexa supported device and safe operation of your connected products.

The design or manufacture of Alexa is not part of any Wiser development. It’s possible that

Alexa will not hear you correctly, will incorrectly interpret what you said, or even say something to you different than what you asked it to do.

Trademarks

• Apple ® , iTunes ® , App Store ® , iPhone ® , iPod ® , iPad ® and MAC OS ® are brand names or registered trademarks of Apple Inc.

• Amazon ® and Alexa ® are brand names or registered trademarks of Amazon.com, Inc.

• Google Play TM , Google Play Store TM and

Android TM are brand names or registered trademarks of Google Inc.

• Wi-Fi ® is a registered trademark of the Wi-Fi

Alliance.

• OpenTherm ® is a registered trademark of the

OpenTherm Association.

Other brands and registered trademarks are the property of the relevant owner.

Please Note: Information in this guide is subject to change as these products evolve.

Screen graphics and descriptions in this guide may not reflect exactly the latest product configuration.

06490245001 IssF

Customer Service Tel: +44 333 6000 622*

Technical Helpline: +44 333 7000 622*

*Please note that international call charges may apply to those calling from outside of the UK.

Website: wiser.draytoncontrols.co.uk

E-mail: [email protected]

@DraytonHome

/DraytonControls

/DraytonHome

/DraytonHome

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