Road Angel Group Gem User manual

Road Angel Group Gem User manual
USER GUIDE
Thank you for choosing ROAD ANGEL Gem
As our roads become busier, more congested and more regulated, staying alert to road
and traffic conditions is a challenge to everyone. Even the most conscientious driver can
have a momentary lapse of concentration that could easily lead to an accident or a fine
and points.
ROAD ANGEL Gem is specially designed to be a simple-to-use addition to any vehicle,
to alert and warn you in advance of known danger areas. In the comprehensive ROAD
ANGEL Gem database, which is automatically updated whilst you drive, are stored
Police, Local Authority and Ministry of Transport designated danger spots, including
accident blackspots and safety camera locations.
Using the latest Global Positioning Satellite (GPS) technology, ROAD ANGEL Gem
compares your position with the known danger spot locations and gives you an audible
and visual warning as you approach them. An accurate GPS speedometer in the display
gives you time to adjust your driving to the approaching danger.
With over 250,000 miles of road around the UK, knowing the speed limit is often
guesswork. Gem also has an onboard database of road speed limits, so you will know
what the speed limit is, at a glance. Join other ROAD ANGEL Gem users in guarding
your life and livelihood.
The safety of you and your passengers is our prime consideration, and we trust that for
all the miles you drive, your ROAD ANGEL Gem will enhance the safety and enjoyment
of your journey. In the event of an accident or incident, you can contact the emergency
services at the press of a button using eAssist, a feature unique to the ROAD ANGEL
Gem.
We are pleased to have you as a valued customer and hope you will be delighted with
your fully integrated ROAD ANGEL Gem. Having listened to our customers we think the
new features will make this product your perfect driving companion.
Mark Thickbroom
Chief Executive Officer
Road Angel Group Ltd.
Quick Start Guide
IMPORTANT! As soon as possible, register your ROAD ANGEL Gem and purchase
subscriptions at: www.roadangelgroup.com. Until you do so, the unit cannot update its
database with the latest road speed and camera information and eAssist will not function.
1. Mount the ROAD ANGEL Gem in your
vehicle.
2. Switch the unit on.
Use the supplied dash mount pad (it has an adhesive
backing). Connect ROAD ANGEL Gem to your
vehicle’s cigar socket using the supplied cable and
adapter.
Until the battery charge reaches the minimum level required
to run the internal software (this might take up to an hour)
your ROAD ANGEL Gem displays a splash screen with a
battery charging progress indicator.
Power button
TIP: Use the mains
charger to speed
up this step.
Charge the unit at
home for 24 hours
if possible.
3. The ROAD ANGEL Gem searches for
satellites to establish its location.
TIP: Make
sure the unit
has a clear
view of the
sky, away
from obstacles
such as tall
buildings and
over-hanging
trees.
4. ROAD ANGEL Gem is ready for use!
IMPORTANT! Until the unit has received a SIM update and
has GPRS connectivity, it will be unable to update its
database with the latest road speed and alert information.
GSM signal
strength
GPRS signal/
SIM updated
Database
updating
i
Road Speed Data
For many years, you have been asking us to help you understand the current legal
speed limit of the roads you are driving, regardless of the presence of a safety camera or
obvious road signage. However, once we started looking into this we were amazed that
there is currently no definitive digital speed limit database for the UK’s roads.
With over 250,000 miles of roads, collecting all of this data ourselves would have been
an enormous job costing millions of pounds and, much like painting the Forth Bridge,
would need constant attention year on year.
For the Road Angel Gem we’ve teamed up with Navteq™, owned by Nokia, to use the
road speed limit database supplied as part of their navigation product suite. This ensures
that we have all the major roads covered and get to hear when a new road or dual
carriageway is being built. We realise that the data supplied by Navteq is not 100%
accurate as local authorities are free to amend national speed limit recommendations as
they see fit.
This is why we have created SpeedShare™ which lets you, our customers, suggest new
or revised road speed limits at the press of a button.
We have been doing something similar with our Professional Connected and Vantage
customers for the last few years using our CameraShare™ feature, as it gives us
10,000’s of eyes and ears out there – all happy to tell us when a new safety camera has
been installed or a mobile camera van has parked up.
Once you report an anomaly with the road speed database, our dedicated team
investigate the piece of road in question and adjust, where appropriate, the speed limit in
our master database, ready to download to you next time you update.
Over time, we are confident that we will start to develop the only truly accurate picture of
legal road speed limits in the UK. Thank you in advance for helping us in this endeavour.
ii
Contents
Quick Start Guide
Road Speed Data
1.
2.
3.
4.
5.
6.
i
ii
Introduction
1
Unpacking the Box
Warranty
Battery Power and Recharging
Controls and Connectors
Front view
Rear view
3
4
4
5
5
6
Registration
7
Charge the Unit
Register your Unit Online
Subscriptions
The SIM Update
7
7
8
9
Installation
10
Security
Mounting the Unit
Attaching the Power Lead
Hardwiring
10
11
12
12
Getting Started
13
Switching On for the First Time
Normal Use
13
14
Alerts
15
Advisory Colour Coding
Examples of alerts and advisory colour coding
16
17
Customising ROAD ANGEL Gem
19
Audio Options
20
iii
7.
8.
9.
10.
iv
Alert Options
Display Options
Unit Data
21
22
23
Adding Danger Zones
24
Adding New Locations
24
eAssist
26
Manual Activation
Automatic Activation
Speaking to the SOC Operator
26
27
27
Updating the Database
29
The ROAD ANGEL Database
Automatic Updates by GPRS
Updating by PC
29
29
30
Background Information
31
About Global Positioning Satellites (GPS)
Our Camera Database
Laser Detection
How mobile laser traps operate
How the enforcement officer chooses which vehicles to target
ROAD ANGEL Gem and the Law
Targeting Explained
Short range targeting
Long range targeting
Following a vehicle being targeted
Speed Cameras and Hazards
31
31
32
32
32
32
33
33
34
34
35
1.
Introduction
ROAD ANGEL Gem is a standalone GPS camera and accident blackspot locator. It uses
the latest global positioning satellite technology (see page 31) to give you audible and
visible alerts as you approach hazardous sections of road:

Accident blackspots (as designated by the Police and Local Authorities)

Safety cameras

Mobile roadwork cameras

Average speed monitoring zones

Mobile safety vans

Mobile laser guns

Primary schools, congestion charging zones and unprotected level crossings
With over 250,000 miles of road around the UK, knowing the speed limit is often
guesswork, that’s why Gem also has an onboard database of road speed limits.
Provided by Navteq™, the road speed information is presented in a circular road speed
sign at the bottom left of the device.
By using mobile phone technology, Gem also allows you to both share the LIVE
locations of mobile safety camera vans, and to suggest new or revised road speed limits.
CameraShare™ and SpeedShare™ are two unique features to Road Angel, and
empower you to keep yourself, and other Road Angel users, safe on the roads.
eAssist™ allows you to connect to emergency services through a Secure Operating
Centre (SOC) in the event of an accident or incident. Simply press the eAssist button to
speak with the SOC operator through a microphone built into the ROAD ANGEL Gem.
Your ROAD ANGEL Gem communicates your precise location to the SOC operator (in
areas with good GPS coverage).
eAssist™ can also be triggered automatically by a collision. The Gem device has an
onboard ‘g-meter’ that measures your vehicle’s acceleration or deceleration. If the gforce is above a certain threshold indicative of a collision, the SOC is automatically
contacted unless you cancel the eAssist™ call within 10 seconds.
1
IMPORTANT!
The directors of Road Angel Group Ltd sell ROAD ANGEL Gem as a road safety device.
Driving within the speed limits at all times and within the limitations of the road condition
and your abilities is paramount. The directors of Road Angel Group Ltd take no
responsibility for the use of ROAD ANGEL Gem for purposes other than those stipulated.
Placement
Position your ROAD ANGEL Gem as low as possible on the dashboard (see page 11) so that
it does not impair your all-round visibility: we recommend you use either a central position
or by the A-post. The device should be mounted securely and all cables must be trained via
locations that do not impact any vehicle controls and importantly, do not impede the
intended operation of any Air Bag zones. Do not leave the device in position when you leave
the vehicle unattended, both for security reasons (see page 10), and to avoid heat damage
resulting from direct sunlight.
MOT Examinations
For vehicles undertaking MOT examinations, Road Angel or any dashboard mounted device
should either be removed, or adhere to the rules and regulations on positioning. This
normally restricts placement within the swept (windscreen wiper) area of the screen, located
as low as practical to minimise potential loss of visibility.
Safety
Road Angel driver safety systems are designed with the sole purpose of making drivers
more aware of vehicle speed, the environment and potential hazards ahead. To ensure Road
Angel provides this information effectively and without distraction, devices incorporate both
visual and verbal instructions on the potential hazard, along with in some cases, colour
coded screens to remove the need for the driver to take their eyes from the road ahead.
Under no circumstances should Road Angel products be operated by the driver whilst the
vehicle is in motion. Road Angel devices are aimed at increasing driver awareness and
should always be considered secondary to the primary purpose of driving the vehicle.
eAssist
Please note that the eAssist function is not designed to save your life, nor act as a
replacement to existing safety and / or emergency services. It is designed to complement
existing protocols and provide extra peace of mind for drivers. We do not guarantee that
eAssist will work 100% of the time, due to factors outside of Road Angel Group’s control
(see page 28 for more details).
2
Unpacking the Box
Empty all the parts out of the box and familiarise yourself with each item. Each pack
contains:
ROAD ANGEL Gem
Mains charger
with connector for
USB cable
Dash mount cradle
USB cable
Connects Gem
to mains charger, car
charger or PC USB port.
12V/24V cigar socket charger
Connects unit to cigar socket for
in-car power and trickle charge.
3
Warranty
Your ROAD ANGEL Gem is guaranteed for one year from the date of purchase from all
manufacturing defects that occur with normal use. If your unit fails to perform as
specified in these instructions, please visit:
https://www.roadangelgroup.com/warranty.aspx
Battery Power and Recharging
IMPORTANT!
Before you start to use your new ROAD ANGEL Gem, we recommend that you fully
charge it to preserve battery life and performance. For optimised charging, use the
mains charger and ensure that the unit is switched off. It will take longer to recharge the
battery if the unit is in use. In addition, the in-car cigar lighter adapter provides a less
efficient ‘trickle’ charge. It may take 24 hours to fully charge a unit in this way compared
with only 4 hours using the mains charger.
ROAD ANGEL Gem is a cable-free device; it can operate independently using power
from its internal rechargeable battery for up to 3 hours. You can also power ROAD
ANGEL Gem directly from the cigar socket in your vehicle.
Less than 20%
Charging
20%
40%
60%
80%
Full
The unit’s battery level is indicated by the battery icon on the left side of the display (see
page 14). The number of blocks shown indicates the current battery strength. You can
charge the battery using either the in-car cigar lighter adapter or the mains charger.
There is no need to wait until the battery is completely flat, unlike some rechargeable
devices. During the last 30 minutes (approx) of battery life, you will receive 3 separate
warnings that the battery is low. The third and final warning is issued moments before
the battery is completely drained and the unit shuts down.
When the unit is switched off and not in use, a full charge will last for up to a week. If the
battery is completely discharged, it may take up to an hour to recharge to the minimum
level required before the ROAD ANGEL Gem can start (see page 7).
4
Controls and Connectors
This section shows the main features of your ROAD ANGEL Gem.
Front view
Visor
Reduces glare
on the screen.
Store button
Add new zone
to database.
OK button
Accept menu
options.
eAssist button
Contact eAssist
operator.
Magnetic base
Secures ROAD
ANGEL Gem to
dash mount
cradle.
Scroll up
Scroll through
menu options.
On/Off/Menu
Long press
switches unit
on/off; short
press when on
opens settings
menu.
Scroll down
Scroll through
menu options.
Dash mount
cradle
Mounting pad to
secure unit to
dashboard
(adhesive
backing).
5
Rear view
Laser sensor
Detects laser speed measurement
devices targeting front of vehicle.
USB connector
Connect to mains charger or cigar
lighter adapter using supplied cable.
6
2.
Registration
IMPORTANT!
To get the full benefit of up-to-the-minute safety information, you should put the unit on
charge, register online and then wait for a SIM update. As part of this process, you will be
prompted to purchase subscriptions to the safety camera & blackspot and road speed
limit databases. Having a valid subscription will ensure you have the very latest
information on your device.
Charge the Unit
With the unit switched off, connect it to the mains
charger and charge the internal battery. Until the
battery charge reaches the minimum level required to
run the internal software (this might take up to an
hour), your ROAD ANGEL Gem displays a splash
screen with a battery charging progress indicator.
When the battery is fully charged, the battery charge
indicator (see page 14) is green.
Register your Unit Online
1.
Go to www.roadangelgroup.com
2.
Click on the Registration link.
3.
Follow the on-screen instructions.
As part of this registration process, you will be prompted to purchase subscriptions for
the safety camera & blackspot and road speed limit updates.
You can also register by phone: call 01327 855586 (Mon-Fri 9am-5.30pm).
7
Subscriptions
Your ROAD ANGEL Gem uses the award-winning Road Angel camera and accident
blackspot database. It is critical to the operation of your ROAD ANGEL Gem that your
unit updates regularly and so continued subscription is essential. Current subscription
rates can be found at www.roadangelgroup.com.
Why do you need to subscribe for updates?

With constant additions to the ROAD ANGEL camera and accident blackspot
database (1000+ sites per year), the benefit of your ROAD ANGEL Gem and the
protection it provides will be dramatically reduced if you fail to remain subscribed. In
this instance, your automatic updates will be disabled.

It is critical to the operation of your ROAD ANGEL Gem that your unit updates
regularly. In areas of low GPRS coverage, manual updates may be necessary (see
page 30). +
How do you subscribe?
You can choose from 6, 12 or 36 month subscription plans, paying by credit or debit card
during the registration process.
Please be aware that all subscriptions are non-refundable and non-transferable.
How long will it take to activate your subscription?
Following the purchase of your subscriptions, you will start receiving automatic updates
to the safety camera & blackspot database, and be able to download updates to the road
speed limit database via PC, within 24 hours (following SIM activation by Orange – see
below).
Do you need to subscribe to use eAssist?
Yes, eAssist will not work unless your unit has a valid subscription.
8
The SIM Update
1.
Switch on your ROAD ANGEL Gem by pressing the button on the front
of the unit. Place the unit in a location where there is a GSM signal as
indicated by the icon on the right of the screen.
2.
When your unit has been registered, it will receive a SIM update from Orange within
the next 24 hours (as long as the unit is on and has a GSM signal). The unit will then
restart.
3.
When the unit has completed the SIM update, the bars by the
GSM/GPRS icon turn green to indicate GPRS connectivity.
4.
Your unit will now perform a database update as indicated by the
‘communicating’ icon:
9
3.
Installation
We recommend that you install your ROAD ANGEL Gem on the dashboard of your
vehicle, using the supplied dash mount cradle. This has been designed for secure
mounting and quick release.
ROAD ANGEL Gem requires a clear view of the sky to receive information from GPS
satellites. We highly recommend that ROAD ANGEL Gem is positioned in the centre of
the front windscreen, low down, just above the dashboard (see page 2). If screen glare is
a problem in this position, try installing the unit beside the driver's “A-pillar”. Check that
the GPS reception operates correctly in this position.
UV/solar reflective screens block GPS signals from entering the vehicle and may affect
the operation of your ROAD ANGEL Gem. Please allow extra time for your unit to
acquire its position. Heated screens can also affect GPS signal strength.
IMPORTANT!
Security
Owing to the high number of thefts, we strongly recommend that you remove your ROAD
ANGEL Gem from view when you leave your vehicle. Before storing the unit (for example, in
the glove compartment), ensure that it is switched off to avoid the possibility of accidentally
triggering the eAssist feature (see page 26).
Please contact Road Angel Group Ltd if your unit is stolen or lost. Each ROAD ANGEL Gem
is identified by a unique serial number on the back. We can use this number to block the unit
from being updated. Any attempt to do so removes all the data from the device and renders it
useless. We can also detect any attempt to re-register it.
10
Mounting the Unit
ROAD ANGEL Gem is supplied with a dash mount cradle allowing you to mount the unit
directly on the dashboard. Ensure that your ROAD ANGEL Gem is not located close to
any heater vents.
1.
Using the supplied wipe, clean the area where you want to attach the dash mount
cradle. Allow the area to dry.
2.
Peel the backing from the adhesive on the base of the dash mount cradle.
3.
Press the dash mount cradle firmly onto the dashboard.
4.
Leave the dash mount cradle for 24 hours so the adhesive can set properly.
5.
Attach the ROAD ANGEL Gem onto the dash mount cradle.
6.
Adjust the angle and position of the unit so that you have a clear view of the screen
when driving.
11
Attaching the Power Lead
1.
Take the power lead, and plug it into the USB port on the back of the unit.
2.
Route the power cable to the cigar lighter socket. Ensure that it does not interfere
with any of the vehicle's controls or airbag modules. If you use your cigar lighter
socket for any other devices, a dual adaptor may be used.
You are now ready to use the unit for the first time.
Hardwiring
To hardwire ROAD ANGEL Gem into your vehicle, purchase a compatible cigar socket
from www.roadangelgroup.com; wire this into the power system and use with the
supplied cable. Select the Hardwire Mode option in the Display Options (see page 22) if
you want your unit to switch on automatically when it detects power.
IMPORTANT!
ROAD ANGEL Gem has a 5V regulator built into its power cable. If the cable is cut and
used to hardwire the unit into the vehicle, you will damage the ROAD ANGEL Gem and
void your warranty.
Consult an auto electrician if you are unsure how to carry out this procedure as incorrect
hardwiring may affect the validity of vehicle and product warranty. Consult vehicle
manufacturer if in doubt.
12
4.
Getting Started
Switching On for the First Time
1.
Find a location with a clear view of the sky (away from obstacles such as tall
buildings and overhanging trees – these may delay or prevent satellite acquisition).
2.
Switch on the ROAD ANGEL Gem by pressing the power button
for about two seconds.
3.
If you skipped registration (see page 7) your ROAD ANGEL Gem will not
have updated its database and the screen will show the registration prompt. Press
the Dismiss button to continue (please register as soon as possible).
4.
ROAD ANGEL Gem now tries to identify
its location by acquiring information from
GPS satellites. This may take a few
minutes. During the procedure, the unit
displays the “Searching for Satellites”
screen.
5.
With further use, the unit should
establish your location within 1-2
minutes of being switched on.
6.
When ROAD ANGEL Gem has established its position, the display shows your
speed (0 if you are stationary) and the speed limit for your current location.
13
Normal Use
Your unit is now ready for use. You can start driving and ROAD ANGEL Gem will show
your speed and the road’s speed limit.
“Connected” icon indicates live updating
Battery power level
GSM signal strength/
GPRS connectivity
GPS signal strength
Vehicle speed
(shown on blue
background if you are
within the advisory
speed limit).
Advisory speed limit.
If you are approaching a known hazard, ROAD ANGEL Gem will alert you to the type
and proximity of the hazard (see page 15).
14
5.
Alerts
Your ROAD ANGEL Gem alerts you to:

Fixed, temporary or average speed camera locations.

Mobile safety van locations (with the ‘Live Van’ facility).

Hazard locations: accident blackspots, schools, or congestion charging zones.
Proximity-to-hazard
meter
Vehicle speed
Alert type
Alert type icon
Camera warnings
only:
Advisory speed
alternates with Alert
type display
Speech warnings will tell you the type of hazard (for example: “Warning, laser, laser”)
followed by an audible tone that increases in frequency with your proximity to the
location.
A proximity-to-hazard meter increases from 1 to 5 bars as you get closer to the danger
zone. If it is a fixed, temporary or average speed camera location, the unit alerts you to
the advisory speed limit. You can customize the way your ROAD ANGEL Gem alerts you
to road dangers: see page 19.
15
IMPORTANT!
USE THE ADVISORY SPEED LIMIT FOR GUIDANCE ONLY.
Any road speed limit can change without prior notice or consultation, for example, in
temporary road works. It remains important for drivers to constantly re-evaluate and be
aware of the road limit at all times. Speed limits may vary according to vehicle type and
class.
All Road Angel products are designed to provide the driver with a high visibility
speedometer reading within your field of vision. Although GPS speedometers are known to
be highly accurate at steady speed, atmospheric conditions and hindered skyward visibility
(e.g. tunnels) can adversely affect accuracy. In all situations, drivers should always refer to
the vehicle’s speedometer, which is known to fall within approved guidelines of accuracy in
all situations, and be aware of the applicable speed limit.
Advisory Colour Coding
In addition to the audio warnings and alert icons, your ROAD ANGEL Gem also changes
the colour of the speed display to provide at-a-glance information about the road ahead.
Blue/Unchanged You are approaching a fixed, temporary or average speed camera
location but travelling below the advisory speed limit.
Red
You are approaching a fixed, temporary, ‘live’ mobile or average
speed camera location travelling above the advisory limit. If your
speed subsequently drops below the advisory speed limit, the speed
is displayed in the normal green colour.
Orange
You are approaching a mobile van location.
Purple
You are approaching a hazard for which an advisory speed is not
available: accident blackspot, unprotected level crossing or a Primary
school.
16
Examples of alerts and advisory colour coding
Normal screen, no alerts, vehicle
travelling below advisory speed
Fixed camera alert, vehicle
travelling above advisory speed
Fixed camera alert, vehicle
travelling below advisory speed
Road blackspot alert
Average camera zone, vehicle
travelling above advisory speed
Average camera zone, vehicle
travelling below advisory speed
Live van alert, vehicle travelling
above advisory speed
Live van alert, no advisory speed
data available
Mobile camera or laser targeting
alert, no advisory speed data
available
17
Examples of alerts and advisory colour coding (continued)
Congestion zone alert
Low bridge alert
School zone alert
Railway crossing alert
Overspeed limit exceeded
Fatigue time limit exceeded
18
6.
Customising ROAD ANGEL Gem
You can change the way ROAD ANGEL Gem works by adjusting its menu
settings. During normal operation, click on the Power button on the right side
of the screen. Menu settings cannot be changed during an alert.
Audio Options
Choose how ROAD
ANGEL Gem uses
audio prompts to alert
you to road dangers.
Alert Options
Enable or disable
optional alert types.
Display Options
Choose day/night
display settings,
hardwired mode and
auto standby options.
Unit Data
View technical
information about your
ROAD ANGEL Gem: its serial number, firmware version,
subscription expiry date and the date of the most recent database
update.
Use the arrow buttons to highlight a menu and then press the  button to display its
options. After several seconds of inactivity on a menu screen, the display will return to
normal mode.
19
Audio Options
Settings in the Audio menu determine how ROAD ANGEL Gem uses audio prompts to
warn you about road hazards.
Property
Details
Options
(factory setting in bold)
Voice Type
Choose male or female voice for alerts
Male…Female
Camera Alert
Volume
Change the sound level of safety camera
related warnings.
0…100% (80%)
Safety Alert
Volume
Change the sound level for Blackspot,
School and Congestion related warnings.
0…100% (80%)
20
Alert Options
Settings in the Alerts menu determine how ROAD ANGEL Gem warns you about road
hazards.
Property
Details
Options
(factory setting in bold)
Blackspot
Switch Blackspot alerts on or off.
Off…On
Camera Van
Switch mobile van alerts on or off.
Off…On
Congestion
Zone
Switch Congestion zone entry warnings on or
off.
Off…On
Fatigue
Switch the fatigue timer alert on or off.
Off…On
School Zone
Switch School alerts on or off.
Off…On
Overspeed
Set your own maximum speed: the unit will alert
you if you exceed it.
Warning Dist.
Adjusts the warning range as you approach
danger zones (except Mobile Van alerts: fixed
at 500m).
Speed Sen.
Dist.
Doubles the Alert Distance at 50MPH and
above (except Mobile Van alerts: fixed at
500m).
Off…25…30…40…50
…60…70…80
250…500…750…1000m
Off…On
21
Display Options
Using this menu, you can change the appearance of the display, including the display
mode (day or night), hardwire mode, and auto standby settings.
Property
Details
Options
(factory setting in bold)
Display Mode
Adjust the contrast of the ROAD ANGEL Gem
display.
Day…Night
Hardwire Mode
When enabled, unit switches on automatically
when it detects power.
Off…On
Auto Standby
To reserve battery power, unit automatically
switches off if it has not been moved within the
specified time.
Off…30 sec…
2 min...5 min...10 min
22
Unit Data
This menu provides technical information about your ROAD ANGEL Gem: its serial
number and firmware version, the expiry date of your subscription and the date of the
most recent database update.
Property
Details
Options
(factory setting in bold)
Serial No.
Serial number of ROAD ANGEL Gem
unit.
Read only; 8 digit number
Firmware
ROAD ANGEL Gem firmware version.
Read only, in format x.xx
Sub. Expiry
Date when subscription expires –
displayed after update.
Read only; in format DD/MM/YY
Last Update
Date when the unit’s database was last
updated.
Read only; in format DD/MM/YY
23
7.
Adding Danger Zones
Road Angel Group Ltd is constantly updating the central database of danger zones. You
can be of great value to the users of other GPRS-enabled ROAD ANGEL devices by
setting ‘Live Van’ and other alerts. Also, by submitting new zones for verification, you can
contribute to the safety of the whole community of ROAD ANGEL device owners.
CAUTION!
PLEASE ONLY ADD ALERTS WHEN IT IS SAFE TO DO SO.
Adding New Locations
You may add new FIXED CAMERA, MOBILE CAMERA, AVERAGE SPEED ZONE,
SCHOOL ZONE, ROAD BLACKSPOT and CAMERA VAN locations to your ROAD
ANGEL Gem database.
In addition, you can also set a new road speed limit (the current limit may be incorrect
due to road works, for example).
When your ROAD ANGEL Gem updates, these new locations will also be downloaded to
the central database, and can then be verified by the ROAD ANGEL team for possible
inclusion in future updates.
24
To add a location or new road speed:
1.
Tap on the + button. This will confirm
your location and heading. If you
intend to add an Average Speed
Zone to the database, ROAD
ANGEL Gem will take this
position as the start of the zone.
ROAD ANGEL Gem needs to be
travelling in excess of 4 MPH to calculate
the heading for a location.
2.
Scroll to and select the alert type from the
following options:

Revised Road Speed

Fixed Camera

Mobile Camera

Average Speed Zone

School Zone

Road Blackspot

Camera Van
3.
Select the speed limit for the alert from the
following options: 20, 30, 40, 50, 60, 70MPH
or UNKNOWN. Tap on the  button.
4.
If you are recording an Average Speed
Zone, wait until you are at the exit of the
zone and then tap on the + button. The unit
will terminate the zone automatically after 6 miles.
The location is now stored on your unit for future use. When your ROAD ANGEL Gem
updates, the location will be downloaded to the central database to be verified by the
ROAD ANGEL team for possible inclusion in future updates.
25
8.
eAssist
In the event of an accident or incident, your ROAD ANGEL Gem’s eAssist
feature allows you to contact emergency services via the Secure Operating
Centre (SOC). There are two ways to trigger the eAssist feature:

Manually, by pressing the ‘e’ button.

Automatically, through a ‘g-event’ – a sudden acceleration or deceleration
indicative of a collision.
IMPORTANT! The device must have a valid subscription: eAssist will only
work if you have purchased subscriptions for the device.
Manual Activation
To speak to the operator at the Security Operating Centre:
1.
Press and hold the ‘e’ button (see page 5) for 3 seconds.
This initiates both a voice and visual prompt (confirmation) asking you to confirm
that you want to connect to the SOC.
2.
Press the ‘e’ button again (for any length of time) to connect to the SOC.
If you take no further action within 10 seconds the eAssist call is terminated.
Hold e button for 3s
26
Press tick to confirm
Cancel within 10s
or SOC call initialised
Automatic Activation
ROAD ANGEL Gem has an onboard ‘g-meter’ that measures the
g-force the unit is experiencing. If the g-force is above 1.5 to 2g,
values typical of a vehicle collision, a message will appear on the
screen stating that the SOC will be automatically contacted if you
do not cancel the eAssist call within 10 seconds. Press the ‘e’
button within the 10 second window to cancel the call.
IMPORTANT! Please treat the ROAD ANGEL Gem with care: throwing or
dropping the device may accidentally trigger an eAssist call.
Speaking to the SOC Operator
Once connected with the SOC operator, speak through the
microphone built in to the ROAD ANGEL Gem. You cannot cancel
the call after a connection has been made – only the SOC
operator can terminate the call.
If you are in a location with good GPS coverage, there’s no need
to explain where you are: the SOC operator will know your
location from the GPS information communicated automatically by
your ROAD ANGEL Gem.
IMPORTANT! If, for any reason, your ROAD ANGEL
Gem is unable to connect to the SOC Operator but
has mobile phone coverage, it will automatically dial
999 instead (providing that you have a valid
subscription).
27
IMPORTANT!
Please note that the eAssist function is not designed to save your life, nor act as a
replacement to existing safety and / or emergency services. It is designed to complement
existing protocols and provide extra peace of mind for drivers. We do not guarantee that
eAssist will work 100% of the time, due to factors outside of ROAD ANGEL GROUP’s control.
Such factors include, but are not limited to:

The device having an invalid subscription – eAssist will only work if the user/owner has
purchased subscriptions for the device.

ROAD ANGEL has disabled eAssist on your device due to too many false calls to SOC.

Poor, limited or no mobile phone (GPRS or GSM) coverage.

Poor, limited or no GPS signal.

Low battery charge resulting in the substandard or reduced performance of the device.

The device being switched off - eAssist will only work if the device is switched on.

If there is a problem with the call including distortion, drop-out, or general problems
and/or issues with the mobile phone network (if the device is unable to contact SOC it
will attempt to call 999 instead).

If the unit has been damaged in an incident, rendering the eAssist feature inoperative.

Faults within the device due to incorrect installation or modification.

Other general manufacturing faults of the device.
We recommend that ROAD ANGEL Gem is connected to a power supply within the vehicle at
all times when in use, either by using the supplied 12 volt ‘cigar’ charger or by hardwiring
the unit into the vehicle using a hardwire kit. When your ROAD ANGEL Gem is not in use,
ensure that the unit is switched off to avoid the possibility of false alerts.
ROAD ANGEL GROUP will not be held liable for any injuries or deaths resulting from the use,
misuse, or substandard performance of the eAssist feature, or the ROAD ANGEL Gem
product in general.
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9.
Updating the Database
The ROAD ANGEL Database
ROAD ANGEL Gem uses a database of Police, Local Authority and Ministry of Transport
designated danger spots, including accident blackspots and safety camera locations,
primary schools and congestion charging zones. Using the latest Global Positioning
Satellite (GPS) technology, ROAD ANGEL Gem compares your position with known
danger spot locations and gives you an audible and visual warning as you approach
them.
It is critical to the accurate operation of your ROAD ANGEL Gem that your unit is
regularly updated to maintain the very latest data. To qualify for database updates:
1.
Register your ROAD ANGEL Gem with Road Angel Group Ltd. You cannot
receive updates until you have registered (see page 7).
2.
Purchase a valid subscription package.
Automatic Updates by GPRS
With your unit registered and a valid subscription in place, your unit will
receive updates automatically by GPRS, the wireless data service available
over the GSM network. The updating icon appears if an update is taking place
(see page 14).
If you live in an area with low GPRS coverage and cannot receive automatic updates,
you can also update your ROAD ANGEL Gem manually over the Internet using your PC.
In this case, we recommend that you update your ROAD ANGEL Gem fortnightly, as
safety camera locations are constantly changing. If you are a high mileage motorist,
using unfamiliar roads, you may want to update your database weekly. You should also
update the database before you set off on a long trip.
You can check the date of your last update on the Unit Data page (see page 23).
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Updating by PC
You can update your unit from a PC with internet access running Microsoft Windows
2000, XP, Vista or 7 (we do not support Apple Macs).
Visit www.roadangelgroup.com and click on the Customer Support link.
Download and install the update software for your ROAD ANGEL Gem. Full instructions
regarding the installation and use of this software are available on the website.
30
10. Background Information
About Global Positioning Satellites (GPS)
Operational since 1990, 24 satellites orbit the earth at a height of 11,000 miles. At any
given point on the globe, at least 4 satellites are in view at any one time. Using
sophisticated aerials and triangulation techniques, units such as ROAD ANGEL Gem are
able to compute your position to within 5-10 metres.
ROAD ANGEL Gem may lose the GPS satellite signal temporarily owing to tunnels, tall
buildings, bridges, dense foliage or adverse weather conditions. When you are clear of
the obstruction, ROAD ANGEL Gem should re-acquire satellite signals in a few seconds.
Our Camera Database
ROAD ANGEL is widely recognised as having the UK’s most accurate and
comprehensive blackspot & safety camera database, continually maintained by our
dedicated camera team and ongoing investment to ensure the data is as accurate as
possible.
CameraShare™
ROAD ANGEL's Connected products allow you to share LIVE van locations with other
members of the Road Angel community, at a press of a single button. If a member of the
ROAD ANGEL community drives past the same LIVE location within the following hours,
they will get a 'Live Camera Van' alert.
31
Laser Detection
How mobile laser traps operate
Police Laser Guns work by firing a pulsed beam of light at a vehicle and measuring the
time taken for it to return - this can take as little as a third of a second. The beam is
conical: at greater distances from the gun, it is wider and more diffuse. However, at short
distances (less than 200m), the enforcement officer can be very precise in targeting a
vehicle. Although any part of a vehicle can be targeted, in most cases, the enforcement
officer will aim at the number plate because it is vertical to the road.
How the enforcement officer chooses which vehicles to target
Even though the police have equipment for measuring and recording the speeds of
motorists, it is down to the officer using the equipment to choose which vehicle to target.
The police are not checking every vehicle; guidelines state that an officer can only
measure the speed of a vehicle that they believe to be exceeding the posted limit. This is
why you may see a gun or van nearby, but will not get a warning alarm from ROAD
ANGEL Gem as you drive by.
ROAD ANGEL Gem and the Law
At present, laser sensors are not illegal in the UK. However, if there is a future change in UK
Law and laser sensors are banned, you will be able to download a software update from
www.roadangelgroup.com to disable the sensor. You can then continue to use the system
for all other hazard alerts.
IN MOST OF EUROPE, LASER DETECTION DEVICES, INCLUDING ROAD ANGEL Gem, ARE
ILLEGAL. PUNISHMENTS FOR CARRYING SUCH A DEVICE (EVEN IF IT IS NOT IN USE)
RANGE FROM IMPRISONMENT, CONFISCATION OF VEHICLE, A DRIVING BAN AND/OR A
HEAVY FINE.
Your ROAD ANGEL Gem is specifically designed for use within its designated country, as
stated on the packaging. It will have limited functionality in other countries because the
appropriate camera/safety GPS data will not be present.
32
Targeting Explained
Short range targeting
Short range (<200m) – Normal Police target area
ROAD ANGEL Gem only detects laser below
200m if it is targeted towards the unit
At 200m the beam of the laser can be as little as 200mm across. If the Laser Gun is
targeting your number plate, it is likely that your dashboard mounted ROAD ANGEL
Gem will not detect the signal.
33
Long range targeting
Long range (200m -1000m)
At long range, it is not possible for the enforcement officer to choose which part of the
vehicle to target. On some Laser Guns, the sight is bigger than the vehicle. Wherever
you have fitted ROAD ANGEL Gem, it is possible that a laser gun targeted in your
direction (not necessarily at your car) may trigger it.
Following a vehicle being targeted
Following a vehicle being targeted (200m –
1000m) – effectiveness reduced
At short range it is difficult to detect, but if the vehicle in front is targeted from long to
medium range it is possible to detect as long as the sensor is fitted to the front
windscreen.
34
Speed Cameras and Hazards
This section describes the type of cameras and road hazards covered by ROAD ANGEL
Gem:
Gatso
The most common type of speed camera – used in fixed
positions mounted on poles at the roadside. Measures
vehicle speed using radar and, if the speed limit has been
exceeded, photographs the rear of the vehicle. Uses a flash
unit inside the camera cabinet or mounted on a gantry to
illuminate the offending vehicle's rear number plate. ROAD
ANGEL Gem relies on up-to-date database information for
detection.
SPECS (Average Speed)
Takes a photo of your vehicle at the ‘start’ point and then
another a set distance further down the road. If your
average speed is greater than the speed limit between
these two cameras you are automatically prosecuted.
ROAD ANGEL Gem relies on up-to-date database
information for detection.
Watchman
Measures vehicle speed and, if the limit is exceeded, takes
a photo of the rear of the vehicle. Can be accessed
remotely allowing operators to download live video, stored
images or data. ROAD ANGEL Gem relies on up-to-date
database information for detection.
35
Speedcurb
Measures the speed of vehicles in the monitored section of
road using pressure sensors in the road surface. If the
speed limit has been exceeded, it takes a photograph of
the rear of the vehicle. Uses a flash module for night-time
operation. ROAD ANGEL Gem relies on up-to-date
database information for detection.
Truvelo
A mainly forward-facing camera taking pictures using an
infrared flash gun. A speeding driver will not see the flash
although it will result in a clear picture of the vehicle and its
occupants. The system measures a passing vehicle’s
speed by timing its transit across two strips on the road.
Traffiphot
Uses pressure sensors in the road (similar to Speedmaster
– see below) to measure vehicle speed and photographs
the rear of any speeding vehicle. Not to be confused with
red-light cameras. ROAD ANGEL Gem relies on up-to-date
database information for detection.
DS2
Also known as SpeedMaster, Autovision or Autovision 2.
This is a semi-permanent (fixed location but only used parttime) system that uses sensors, often visible as three
strips, 1m apart, to measure vehicle speed. Connects to a
camera for evidence of any offence. May operate
independently or be attended by a camera van. ROAD
ANGEL Gem relies on up-to-date database information for
detection.
36
Blackspot
A specific location, identified by the police and local
authorities, where a high number of accidents have
occurred e.g. a difficult junction. Blackspots are often
targeted by mobile speed enforcement units. ROAD
ANGEL Gem relies on up-to-date database information to
identify blackspots.
Mobile Safety Vans
A specific location, identified by the police and local
authorities, where a high number of accidents have
occurred e.g. a difficult junction. Blackspots are often
targeted by mobile speed enforcement units. ROAD
ANGEL Gem relies on up-to-date database information to
identify blackspots.
Mobile Laser
Hand-held devices that measure your speed. ROAD
ANGEL Gem relies on its laser detection capability to alert
you to targeting from ahead (see page 32).
Congestion
Drivers must pay in advance or on the day of travel to enter
the designated zone during the scheme’s hours of
operation. There are substantial penalties if you do not pay
the congestion charge.
37
Primary Schools
You can set up ROAD ANGEL Gem to alert you whenever
you are within 250 metres of a primary school.
Unprotected Railway Crossings
Alerts you to railway crossings with no barrier.
Fatigue Timer Warning
The Highway Code recommends a minimum break of at
least 15 minutes for every two hours of driving. ROAD
ANGEL Gem alerts you when you’ve been driving for two
hours.
Overspeed
Set your own speed limit and let ROAD ANGEL Gem warn
you if you exceed it.
38
DISCLAIMER
Road Angel Group Ltd has made every effort to ensure that all the information
contained in this manual is accurate and reliable. However, the information is
subject to change without notice.
Road Angel Group Ltd assumes no responsibility for any damage or injury
resulting from the use of this product.
39
Road Angel Group Ltd
Email: [email protected]
Web: www.roadangelgroup.com
Clark House
Silverstone Technology Park
Silverstone Circuit
Northants
NN12 8GX
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