294000.10060 Hoyer Advance (A5).indd

294000.10060 Hoyer Advance (A5).indd
®
Hoyer
Hoyer Advance
User Instruction Manual & Warranty
®
To avoid injury, read user manual prior to use.
Hoyer Advance
Manuel de l’utilisateur et garantie
®
Afin d’éviter tout accident, veuillez lire attentivement la notice avant utilisation.
Hoyer Advance
Manual de Instrucciones y Garantia para el Usuario
®
Para evitar posibles daños, lea previamente el manual de usuario.
Hoyer Advance
Benutzerhandbuch und Garantie
®
Um Verletzungen zu vermeiden, lesen Sie bitte die Gebrauchsanweisung vor
der ersten Benutzung.
Redefining patient handling
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Manufacturer’s Contact Details
®
Hoyer
USA
Joerns Healthcare Inc.
2100 Design Road
Suite 100, Arlington
TX 76014, USA
Tel: 800-826-0270
Fax: 800-457-8827
www.joerns.com
Contents
1.
2.
3.
4.
5.
6.
7.
8.
9.
Hoyer Advance Patient Lift .............................................................................
Introduction: The Hoyer Advance Patient Lift.................................................
Assembly and Commissioning Instructions ....................................................
Disassembly ...................................................................................................
Safety Precautions .........................................................................................
Operating Instructions ....................................................................................
Maintenance Schedule ...................................................................................
Technical Specifications .................................................................................
Warranty .........................................................................................................
3
4
5
7
10
12
16
18
20
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1. The Hoyer Advance Patient Lift
HOYER ADVANCE LIFT (READY FOR USE)
Boom
Leg Restraining Cord
Battery/
Control Pack
Push Handle
Cradle/Spreader Bar
Electric Actuator
Push Pad
Spreader Bar Retaining Cradle
Mast Tightening Knob
Base Casting
Leg Extrusion
Braked Caster
HOYER ADVANCE LIFT (STORAGE POSITION)
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2. Introduction: The Hoyer Advance Patient Lift
ABOUT YOUR LIFT
Statement of Intended Use:
The intended use of the lifting device is to transfer an individual from one resting surface to another
(such as a bed to a wheelchair). Moving a person in a sling over ANY distance is not recommended.
The Hoyer Advance is available in two versions, hydraulically operated and electrically operated.
This manual covers both Advance models. Each lift is fully assembled, load tested and certified
before being packed/shipped.
The packing consists of a strong, purpose built carton and is used for both export and domestic
markets to ensure the safe arrival of the lift. A number of documents are supplied in a wallet
packed with each lift and should be kept safely for future reference.
• TEST
CERTIFICATE
GUARANTEE CARD
• DEALER
• USER
MANUAL
SATISFACTION CARD
• CUSTOMER
The TEST CERTIFICATE is an important document and should be kept for reference purposes.
To properly maintain your lift please refer to the maintenance schedule included in this document.
If you are at all unsure what your country’s servicing requirements are, please check with your
dealer and/or a local government agency.
The Hoyer Advance is suitable for the following CATEGORIES of lift within the working parameters
of the lifts specified in the TECHNICAL SPECIFICATIONS.
Category A - Wheelchair
Category B - Bed
Category C - Bath (dependent upon setting)
Category D - Toilet/Shower Chair
Category E - Floor
Category F - 90 degree Rotation
The Hoyer Advance is suitable for patients in the SITTING, SITTING/RECUMBENT and
RECUMBENT positions. The examples of slings suitable for use with this device are listed as follows:
• Hoyer Quickfit
• Hoyer Full Back
• Hoyer Quickfit Deluxe
The CE mark:
• Hoyer Long Seat
• Hoyer Access sling
• Hoyer Silkfit
The Hoyer Advance carries the CE mark and complies
with the following EC directives:
• Medical Device Directive (93/42/EEC)
• EMC Directive (89/336/EEC) (Electrics only)
• Low Voltage Directive (73/23/EEC) (Electrics only)
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3. Assembly and Commissioning Instructions
CARTON CONTENTS
Place the carton in a clear working area and open carefully. The carton contains:
• Hoyer ADVANCE
• WALLET CONTAINING DOCUMENTS
• HANDCONTROL (electric only)
• BATTERY PACK (electric only)
• BATTERY CHARGING LEAD (electric only)
• HYDRAULIC UNIT (hydraulic only)
SAFETY NOTE: The Hoyer Advance is heavy and will need to be lifted with care. You may need assistance
to lift the Hoyer Advance from the carton.
ASSEMBLY INSTRUCTIONS
1. Remove all the parts from the carton and place on the floor, taking care to protect the finish
from damage.
Lift the Advance carefully from the carton. Stand the lift in the upright position (in a triangular stance).
2. Release the leg and mast assembly by unfastening the restraining strap from the wheels. This
strap will retract neatly into the top of the mast section.
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3. Lay the Advance flat on the floor (ensure rear castors are securely locked).
4. Lift the mast assembly upright (using the top of the push handle), and drop the mast into the
slot (1), tighten mast lock knobs (2), release braked castors (3).
SAFETY NOTE: Avoid trapping fingers. Keep fingers away from the end of the mast when inserting into the
mast slot. Tighten the mast-locking device, and unlock the braked castors at the rear.
5. Open legs fully. ENSURE leg-locking knob inserts flush against the base casting and the legs
will no longer move freely. The legs will then only operate by the use of the foot pedal mechanism
located at the rear of the base.
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6. Release spreader bar from retaining cradle, and the lift is ready for operation.
4. Disassembly
1. Lower the mast to the lowest possible position, then insert spreader bar into retaining cradle.
2. Release leg-locking device (pulling it away from the cast base), close legs tightly together.
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3. Loosen mast locking device (2 - not fully) lift the mast and boom assembly (3), and fold carefully
toward the legs. Use the push handle to assist this motion.
NOTE: If you wish to separate the mast and boom completely from the base and legs, undo the mast locking
device fully (remove) and lift the mast and boom completely free from the base. Be careful not to
loose the mast lock device’s, knob and location spindle.
4. Lift the folded Advance upright (using the legs and push handle as a guide) being careful that
the mast and boom stay together as you tilt upright.
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5. Pull the restraining strap sharply upwards and extend over the wheels. (This will keep the legs,
mast and boom neatly together during transit and storage).
NOTE: Care should be exercised when folding/unfolding an Advance as there is a possible danger of pinching
the fingers etc. Please follow the instructions carefully and ask for assistance if you are unsure of the
correct procedure.
ALWAYS CHECK THE FOLLOWING BEFORE OPERATION
• The legs are fully engaged from the stowed position (see assembly instructions, step 5)
• The mast is fully locked into position (see assembly instructions, step 4)
• The legs of the lift open and close satisfactorily.
• The red emergency stop button, located on the rear of the control box, is in the ON (out) position.
• Push the up and down buttons on the hand control and confirm the boom rises and lowers.
• Fit the power pack to the lift and make sure the latch holding the pack in place is fully
engaged. “Click” in place.
HYDRAULIC MODELS ONLY
•
Close the hydraulic unit release valve by turning the knob clockwise on the unit.
NOTE: The release valve requires only minimal tightening to operate and should only be closed finge
tight. DO NOT apply excessive force to the valve knob as this will result in damage to the valve.
•
•
Pump the handle of the hydraulic unit and confirm the ram raises the boom.
Open the release valve fully anticlockwise and check the boom descends. An unloaded boom
will not come down under its own weight. It may be necessary to apply some pressure to the
boom before it will descend.
NOTE: The release valve is fully open and encounters a positive end stop in less than two full turns of the knob.
WARNING
When lowering a patient, open the valve very slowly. Rapidly opening the valve may cause
the boom to lower quickly which may cause injury to the patient.
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5. Safety Precautions
Please read and follow the safety precautions listed below. The operation and use of Hoyer
patient lifts is simple and straightforward. Following these few basic safety precautions will make
lifting operations easy and trouble free.
READ AND UNDERSTAND THE USER INSTRUCTION MANUAL BEFORE USING
YOUR “ADVANCE” LIFT
WARNING: Important safety information for hazards that might cause serious injury.
CAUTION: Information for preventing damage to the product.
NOTE: Information to which you should pay special attention.
WARNING
•
ALWAYS plan your lifting operations before commencing.
•
ALWAYS carry out the DAILY CHECK LIST (page 16) before using the lift.
•
ALWAYS familiarise yourself with the operating control and safety features of a lift
before lifting a patient.
•
DO NOT use a sling unless it is recommended for use with the lift.
•
ALWAYS check the sling is suitable for the particular patient and is of the correct size
and capacity.
•
NEVER use a sling, which is frayed or damaged.
•
ALWAYS fit the sling according to the instructions provided (user instructions).
•
ALWAYS check the safe working load of the lift is suitable for the weight of the patient.
•
ALWAYS carry out lifting operations according to the instructions in the user manual.
•
NEVER disconnect or bypass a control or safety feature because it seems easier to
operate the lift.
•
DO NOT lift a patient with the castor brakes on. Always let the lift find the correct center
of gravity.
•
DO NOT attempt to maneuver the lift by pushing on the mast, boom or patient.
•
ALWAYS maneuver the lift with the handle provided.
•
ALWAYS lower the patient to the lowest comfortable position before transfers.
•
DO NOT push a loaded lift at speeds, which exceed a slow walking pace
(3 Kilometers/hour 0.8 meters/second).
•
DO NOT push the lift over uneven or rough ground. Particularly if loaded.
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•
DO NOT attempt to push/pull a loaded lift over a floor obstruction, which the castors are
unable to ride over.
•
NEVER force an operating/safety control. All controls are easy to use and do not require
excessive force.
•
The MINIMUM load required to manually lower the hoist using the mechanical emergency
down function is 30 kg.
•
DO NOT park a loaded lift on ANY sloping surface.
•
DO NOT use electric lifts in a shower.
•
DO NOT charge an electric lift in a bathroom or shower room.
•
DO NOT lift a patient unless you are trained and competent to do so.
•
YOUR lift is for patient lifting. DO NOT use it, or allow it to be used, for any other purpose.
•
DO NOT bump the lift down steps, loaded or unloaded.
•
DO NOT attempt to negotiate a loaded lift on a slope, which exceeds 1:12 (approximately 5
degrees).
•
DO NOT attempt to negotiate a slope without a second helper being present.
•
ALWAYS check the hoist is not charging before moving as the electrical connection
may be damaged.
• Joerns Healthcare recommends that slings be checked regularly and particularly before
use for signs of fraying or damage. DO NOT use slings that are worn or damaged.
• HOYER RECOMMENDS THE USE OF GENUINE HOYER PARTS. Hoyer slings and lifters
are not designed to be interchangeable with other manufacturer’s products. Using other
manufacturer’s products on Hoyer products is potentially unsafe and could result in
serious injury to patient and/or caregiver.
• Refer to maximum weight capacity of lift. Sling capacity is limited by the maximum
capacity of the lift.
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6. Operating Instructions
OPERATING CONTROLS FOR THE HOYER ADVANCE
Detachable Battery
Pack
Emergency Stop
Button
Emergency
Lower/Raise
Hand Control
Battery Indicator
Actuator Motor
Charger Point
OPERATING INSTRUCTIONS
1. Leg adjustment
The legs on the Hoyer Advance are adjustable for width. The legs can be opened to enable
access around armchairs or wheelchairs. For transferring and negotiating narrow doorways and
passages the lift legs should be in the closed position.
To achieve the adjustment, the leg adjuster pedal, located at the rear of the base, is compressed
right (DOWN) to open the legs outwards and left (UP) to close the legs. The adjustment can be
carried out with the patient in the lift, but whether loaded or unloaded the adjustment should be
made when the lift is moving.
WARNING
Never lift with the legs in the closed/transport position. The closed position is for storage
and transport only.
2. Castors and Braking
The lift has two braked castors, which can be applied for parking. When lifting, the castors should
be left free and un-braked, so that the lift will then be able to move to the center of gravity of the
lift. DO NOT apply the brakes because if the brakes are applied the patient might swing to the
center of gravity and this may prove disconcerting and uncomfortable.
3. Raising and lowering the boom (electric models)
The movement of the boom is achieved by a powerful electric actuator, which is controlled by
a simple hand control unit. The hand control has two buttons with directional arrows UP and
DOWN. The actuator stops automatically at the limit of travel in both directions. The hand control
plugs into a socket at the base of the control box. There is a hook on the rear of the hand control,
which allows it to be “parked” on the mast or boom when not in use.
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4. Emergency Stop (Electric only)
The red Emergency Stop Button is located on the rear of the control box and is activated by pressing in.
This will cut all power to the lift and only be reset by twisting the button counterclockwise and releasing.
5. Emergency Lower/Raise
Emergency lower/raise buttons are provided at the rear of the control box. This is operated by
inserting the tip of a ball point pen into the button highlighted “lower/raise”. This will bring the boom
down/up should the hand control fail at any time.
6. Mechanical Emergency Down (Electrical Down)
In the case of a complete electrical failure the electric actuator is fitted with mechanical lowering
device (RED BOSS). This will only operate when the lift is under load. The device must be pulled
upwards to activate and a slow decent will commence.
Note: The MINIMUM load required to manually lower the hoist using the mechanical emergency
down function is 30 kg.
7. Batteries
The batteries are protected from deep discharge by a LOW VOLTAGE ALARM. This will sound
when the batteries need recharging and the hand control is being operated. It will not sound
independently of the hand control being operated. CAUTION: DO NOT IGNORE THIS WARNING
ALARM. Complete the lifting operation and place the lift on charge (see charging instructions).
8. Raising and lowering the boom (hydraulic models)
WARNING
Never loosen or unscrew the retaining bolt of the hydraulic jack unless you are an authorized
competent engineer. Never load whilst user needs to rotate hydraulic jack. If the user
intends to rotate the jack strongly, it may impact the patient or cause unforseen danger to
patient and/or caregiver.
The raising and lowering of the boom is achieved by a powerful hydraulic ram, which is operated
by two simple controls. The release valve, which is identified by a silver star shaped knob, and
the pump handle which is a long lever on the side of the hydraulic unit to raise the boom. The
valve is closed by gently turning the knob fully clockwise. When closed, pump the long handle
with smooth even strokes for maximum effect. The handle strokes from an upright position
through an arc of 90 degrees. Leave the handle in the upright position when not in use.
DO NOT force the handle beyond the upper or lower stops. The hydraulic unit can be rotated to
allow the handle to be used from either side of the lift. To lower the boom, turn the release valve
anticlockwise. The release valve is progressive, the more it is opened the faster the descent.
The valve is restricted so even when fully open the descent is controlled. This facility allows for a
“hands free” descent. If the release valve is opened a fraction (a quarter turn) a very slow speed
of descent will allow the caregiver to work “hands free” while assisting or comforting the patient.
REMEMBER to close the release valve before commencing lifting operations. The release valve
only requires gentle pressure to open or close. DO NOT apply excessive force to the release
valve, either to close or to open. It is not necessary and will only damage the valve.
WARNING
When lowering a patient, open the valve very slowly. Rapidlyopening the valve may cause
the boom to lower quickly which may cause injury to the patient.
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9. Slings
The selected sling is attached to the spreader bar hooks, each sling is supplied with instructions.
Please study the instruction guide for the lifter and sling before using. Once the correct sling has been
selected for the patient, attach it to the spreader bar hooks.
NOTE: For detailed fitting instructions, please refer to the user guide supplied with each sling.
WARNING
Joerns Healthcare recommends slings are checked regularly and before use for fraying or
damage. DO NOT use slings that are worn or damaged.
WARNING
HOYER RECOMMENDS THE USE OF GENUINE HOYER PARTS. Hoyer slings and lifters
are not designed to be interchangeable with other manufacturer’s products. Using other
manufacturer’s products on Hoyer products is potentially unsafe and could result in
serious injury to patient and/or caregiver.
WARNING
Refer to maximum weight capacity of lift. Sling capacity is limited by the maximum
capacity of the lift.
CHARGING INSTRUCTIONS FOR THE HOYER ADVANCE LIFT
On Board Charging Option
Removable Battery Pack
Charge Point
The batteries are located in the power pack and are charged through a socket at the base of the
control box.
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1. Insert the power supply plug into the charge point at the base of the control box. The plug is
inserted with a straight push. DO NOT twist the plug in the socket.
2. Plug the charger mains lead/cord into a suitable mains/power outlet.
3. Charging is fully automatic. The LCD indicator indicates the status of the charging.
NOTE: Even if the charger is left plugged in for extended periods it will not allow the batteries to
“overcharge”.
a)
b)
c)
Green Light - Indicates main power is on.
Yellow Light - Indicates battery is charging.
Battery will be fully charged when yellow light goes off.
Note: Charging will take up to 4 hours.
It is recommended that the battery be charged immediately up on receipt.
4. To return the lift to service, pull the charger socket out and disengage from the mains supply.
WARNING
• Do NOT use the lift while charging is taking place.
• Be careful not to trip over the charge lead.
•
WARNING: check the lift is not charging before moving as the electrical connection
may be damaged
•
CAUTION: Keep the batteries fully charged. Place the lift on charge whenever it is not in
use. The charger will not allow the batteries to “overcharge”.
•
CAUTION: Never run the batteries completely flat. If the audible warning sounds, complete
the lifting operation in hand and place the lift on charge.
•
CAUTION: Never store the lift for long periods without regular charging throughout the
storage period.
•
CAUTION: Always make sure the mains power to the charger is switched off before
connecting or disconnecting the charger to or from the lift.
•
CAUTION: Never leave the charger plugged into the lift with the mains power off.
•
CAUTION: Never disconnect the charger plug by pulling on the cable.
• Do NOT charge an electric lift in a bathroom or shower room.
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7. Maintenance Schedule
All Hoyer products are designed for minimum maintenance, however some safety checks and
procedures are required. A schedule of DAILY tasks is detailed below. A list of replacement parts
is available upon request.
DAILY CHECK LIST
Joerns Healthcare strongly recommends the following checks be carried out on a daily basis and
before using lift.
- MAKE sure the lift moves freely on its castors.
- MAKE sure the spreader bar is free to rotate and swing. Check the spreader bar is firmly
attached to the boom.
- EXAMINE the sling hooks on the spreader bar and side suspenders for excessive wear. If in
doubt - do not use.
- EXAMINE slings for fraying or other damage. DO NOT use any sling if damaged or if the sling
shows signs of wear.
- MAKE sure the legs open and close correctly.
- OPERATE the hand control or the hydraulic unit to confirm the boom raises and lowers
satisfactorily.
- CONFIRM the lift is not giving a low battery alarm when the hand control is operated (electric
lifts only). If the alarm sounds DO NOT use and place on charge immediately.
- ON electric powered lifts check the operation of the emergency stop button.
- ON hydraulically operated lifts check for hydraulic fluid leakage. Any leakage should be reported
to a service engineer immediately and the lift should not be used until it has been repaired.
MAINTENANCE, INSPECTION AND TEST
Joerns Healthcare recommends a thorough inspection and test of the Hoyer Advance lift and lifting
accessories; slings, etc. are carried out on a regular basis. Inspection frequency varies depending
on locality, so you must check with your dealer or local government agency as appropriate regarding
how often an inspection is required. The examination and test should be conducted according to the
recommendations and procedures provided in this manual. Whenever possible Joerns Healthcare
recommends maintenance, inspection and certified testing is carried out by authorized service
agent / dealers only.
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Service
Intervals *
1. SPREADER BAR: Check the spreader bar for freedom of rotation and
swing. Check for wear on the central pivot. Check for firm attachment to
the boom.
2. BOOM: Check the attachment of the boom to the mast. Make sure there
is only minimal side movement of the boom and the boom is free to rotate
on the boom bearing.
3. MAST: Check the operation of the mast-locking device. Make sure the
mast fully engages into the socket. Check the bottom actuator or hydraulic
unit mounting.
4. ACTUATOR: (electric only): The actuator should require no maintenance
other than checking for correct operation and listening for unusual noise.
5. POWER PACK: (electric only): Check the function of the emergency stop
button and emergency down/up. Note: The MINIMUM load required to
manually lower the hoist using the emergency lower function is 30 kg.
6. BATTERIES: (electric only): The batteries are housed in the power pack
and should not require maintenance other than the regular charging as
detailed in the charging instructions. Check that the connections remain clean.
7. HYDRAULIC UNIT: The hydraulic unit should require no maintenance other
than checking for correct operation and leakage of hydraulic fluid.
8. LEG ADJUSTMENT: Check the legs operate in both full extensions
(inward/outward).
9. CASTORS: Check all castors for firm attachment to the legs. Check for
free rotation of the castor and the wheels.
10. CLEANING: Clean with ordinary soap and water and/or any hard surface
disinfectant. Harsh chemical cleaners or abrasives should be avoided as
these may damage the surface finish of the lift. Avoid wetting any of the
electrical parts.
11. LOAD TEST: The load test should be carried out in accordance with the
manufacturer’s test procedures.
12. BASE AND WHEELS: Ensure base is even and level
(all four wheels are on the floor).
13. SLINGS: Check for wear and fraying.
14. LUBRICATION: Oil pivot joints, including mast and boom connections,
pedal assembly, spreader bar joint (only if required).
15. FIXINGS: Check all nuts, bolts, screws and fasteners for excessive wear
and for tightness. Replace as required.
Before Use
X = Recommended
 = Required
* 6 months in North America
Initially
*THESE CHECKS SHOULD INCLUDE:









X







  
 

X

X








 
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Technical Specifications
ELECTRIC AND HYDRAULIC MODELS
Specification
Safe Working Load
Maximum Overall Length
Minimum Overall Length
Maximum Overall Height
Minimum Overall Height
Electric
341 lbs.
51 inches
49 inches
73 inches
53.5 inches
155Kgs
1300mm
1250mm
1860mm
1360mm
Hydraulic
341 lbs.
49.2 inches
47.2 inches
72.6 inches
53.1 inches
155Kgs
1250mm
1200mm
1845mm
1350mm
Folded Dimensions
Height
Depth
Width
17.1 inches
46.4 inches
21.6 inches
450mm
1180mm
550mm
16.9 inches
46.5 inches
23.0 inches
470mm
1230mm
550mm
Spreader Bar Max. Height
Spreader Bar Min. Height (usable)
Height at Maximum Reach
Reach at Maximum Height
Reach at Minimum Height
Maximum Reach*
Turning Radius
Legs Open - External Width
Legs Open - Internal Width
Legs Closed - External Width
Legs Closed - Internal Width
Overall Height of Legs
Ground Clearance
Front Twin Castors
Rear Braked Castors
66.5 inches
15.3 inches
46 inches
25.6 inches
13.7 inches
32.8 inches
55.9 inches
42.5 inches
39.3 inches
26.3 inches
22.4 inches
4.5 inches
1.1 inches
3.0 inches
3.9 inches
1690mm
390mm
1170mm
650mm
350mm
835mm
1420mm
1080mm
1000mm
670mm
570mm
115mm
30mm
75mm
100mm
64.6 inches
15.4 inches
33.5 inches
28.0 inches
15.4 inches
33.5 inches
41.0 inches
43.7 inches
45.7 inches
25.2 inches
21.7 inches
4.7 inches
1.2 inches
3 inches
4 inches
1640mm
390mm
850mm
710mm
390mm
850mm
1040mm
1110mm
1160mm
640mm
550mm
120mm
30mm
75mm
100mm
28.9kgs
2.8kgs
31.7kgs
14.9kgs
14.0kgs
63.7 lbs.
N/A
59 lbs.
32.9 lbs.
26.3 lbs.
26.8kgs
*Reach = center of spreader bar to the front of the mast
Weights
Mast, Base & Boom Assembly
Power Pack
Total
Base Assembly (not incl. battery)
Mast & Boom (not incl. battery)
63.1 lbs.
6.2 lbs.
69.9 lbs.
32.8 lbs.
30.9 lbs.
26.8kgs
14.9kgs
11.9kgs
All measurements are within a +5/-5 degree of tolerance.
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Hoyer®
Advance
ELECTRICAL SPECIFICATIONS
BATTERIES 12 volt Rechargeable sealed lead acid type
BATTERY CAPACITY 3.2 Ampere hours
ELECTRIC SHOCK PROTECTION
CHARGER - CLASS II
LIFT - INTERNAL POWER SOURCE
DEGREE OF SHOCK PROTECTION
CHARGER - TYPE B
LIFT - TYPE B
SLING USE/TYPE Hoyer GREY LOOPED
INTENDED OPERATING ENVIRONMENT: ...................>+5˚ <+40˚
Outside this environment functionality and safety may be compromised
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Hoyer®
Advance
English
9. Warranty
This warranty covers HoyerPro lifts only. Lifts not covered under this warranty include, but are
not limited to Advance-H, HML400, HPL600WB, HPL600WBSC, HPL402, C-HLA (and variations).
HoyerPro lifts are guaranteed for a period of two years from the date of delivery against defects in
materials and workmanship under normal use and service. This warranty includes all mechanical
and electrical components.
Aluminium structural components and mechanical components on lifts are covered under warranty
for a period of five (5) years from the date of delivery.
Damage caused by use in unsuitable environmental conditions or failure to maintain the product
in accordance with user and service instructions is not covered. Any alteration, modification or
repair unless performed by or authorized in writing by Joerns Healthcare will void this warranty.
Parts:
HoyerPro lifts contain various parts that wear from normal use. These parts, such as DC batteries
and casters are not covered under the two-year warranty but are covered for 90 days after date
of delivery.
Joerns Healthcare’s obligation under this warranty is limited to supplying replacement parts, servicing
or replacing, at its option, any product which is found by Joerns Healthcare to be defective.
Warranty replacement parts are covered by the terms of this warranty until the product’s original
warranty period expires.
When requested by Joerns Healthcare, parts must be returned for inspection at the customer’s
expense. Credit will be issued only after inspection.
Service:
Most service requests handled by the facility Maintenance Department with assistance from the
Joerns Healthcare Product Service Department.
Most parts requested can be shipped next day air at the customer’s expense.
Should a technician be required, one will be provided by Joerns Healthcare, at our discretion.
Only the Joerns Healthcare Product Service Department can dispatch authorized technicians.
This warranty is extended to the original purchaser of the equipment.
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Hoyer®
Advance
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Joerns Healthcare Inc.
2100 Design Road
Suite 100, Arlington
TX 76014
USA
Tel: 800-826-0270
Fax: 800-457-8827
www.joerns.com
© 2011, Joerns Healthcare
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