Owner`s Manual - Sierra Pacific Windows

Owner`s Manual - Sierra Pacific Windows
S i e r r a Pa c i f i c W i n d o w s
O w n e r ’s M a n u a l
SIERRA PACIFIC WINDOWS
OWNER’S MANUAL
Table of Contents
Safety Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Handling and Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
General Preparation and Finishing Instructions
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Finishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Operating Your Sierra Pacific Windows and Doors
French Swing Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Patio Sliding Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Casement, French Casement and Awning Windows . . . . . . . . . . . . . . . . .12
Double Hung Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Horizontal Sliding Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Genius Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Cleaning and Maintenance
Exterior of Wood Windows and Doors . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Exterior of Aluminum Clad Windows and Doors . . . . . . . . . . . . . . . . . . .20
French Swing Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
1
Patio Sliding Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Casement and Awning Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Double Hung Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Horizontal Sliding Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Direct Glaze Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Interior Finish of Windows and Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Cleaning Brass Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Cleaning Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Cleaning Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Condensation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Troubleshooting
French Swing Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Patio Sliding Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Casement and Awning Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Double Hung Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Horizontal Sliding Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Additional Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Basic Window and Door Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Product Reference Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Important: It is the responsibility of the end user to visually inspect their
Sierra Pacific window and door products for necessary maintenance and
repairs, at least twice per year, or more frequently as dictated by environment
and exposure.
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Thank you for choosing Sierra Pacific windows and doors.
Sierra Pacific’s unique approach to building and selling quality windows and doors
begins with the trees. Our trees are grown and harvested from well managed forests
certified as sustainable under the auspices of the Sustainable Forestry Initiative®
(SFI). Select Ponderosa Pine and Douglas Fir are then fabricated into quality components and assembled into some of the finest windows and doors available.
Eleven Regional Service Centers are staffed with professional, factory-trained sales
and service personnel. These personnel are ready to provide quick, convenient service long after the sale.
This Owner’s Manual provides useful information regarding your new windows and
doors, including how to keep them looking and performing like new for many years
to come. Should you have additional questions, please contact your local Sierra
Pacific Windows Regional Service Center at 800-824-7744.
Safety Considerations
Safety should always be the primary consideration when handling and caring for
windows and doors. Please carefully read and follow these important safety considerations:
•
Wear the appropriate safety equipment for the work to be done (e.g. goggles, safety glasses, gloves,
etc.).
•
Doors and windows can be very heavy and odd shapes and sizes can be awkward to handle. Two or
more people may be required when moving, installing or performing maintenance.
•
Aluminum clad windows and doors have sharp corners and edges. Be careful to avoid personal
injury when handling these products.
•
Never mix cleaning products. The mixing of cleaners may not only be ineffective, but could also be
very dangerous. Always follow the manufacturer’s recommendation for diluting and using cleaners.
•
Do not leave openings in the walls unattended when small children or pets are present.
Caution: Screens are designed to keep insects out. They will not restrain
children or pets. Falling from an opening could result in serious injury or
death.
3
Handling and Storage
All Sierra Pacific windows and doors are packaged to avoid damage during shipment. Prior to installation, windows and doors should be stored upright in a clean,
dry area. Do not store flat or on edge. Do not expose unfinished windows and
doors to direct sunlight, excessive moisture, high heat or extremely dry conditions.
Protect unfinished windows and doors, including oak thresholds, from dirt, water
and abuse. Excessive water and abusive construction traffic will stain and damage
the unfinished oak threshold on your doors.
Important: Some windows and doors with insulated glass will come with a
vent (capillary) tube. These tubes are applied when altitude is a consideration
in shipping or destination. It is important that the tubes are clipped immediately following a 72-hour acclimation period. Each window and door with a
vent tube will have an instruction sticker applied on or near the vent tube,
located in the upper right hand area (from interior) of the window or door.
Please read and follow the instructions.
Important: Do not apply any films onto the insulated glass. These tinted
films will cause excessive heat buildup within the insulated unit. This
buildup could result in cracks or seal failure. The use of such films will void
your warranty.
Sierra Pacific windows and doors are packaged and shipped with corner blocks,
mull braces and skid boards to prevent shipping and handling damage. These blocks
and bracing members must be removed prior to installation. Shipping handles are
attached on large window or door units (50 square feet and greater) to provide for
easier handling.
Install and finish your windows and doors as soon as possible. Once installed, keep
your windows and doors closed and locked, especially prior to finishing. This will
help to keep your sash and panels from bowing and maintain a tight seal. Stabilize
the moisture content of your home or building interior and allow your product to
adjust to surrounding conditions. In no instance should any finish be applied over
damp wood. All wood surfaces must be finished prior to, or immediately following,
installation. This will ensure proper operation and long-term performance.
Please read and follow installation instructions carefully.
Important: Proper installation is critical to ensure smooth operation and
long-term performance.
If additional instructions are needed for installation, please contact your Sierra
Pacific Windows representative or Regional Service Center.
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General Preparation and Finishing Instructions
Applying a finish to your product in a timely fashion is extremely important. A
high quality finish will help protect your windows and doors from the elements as
well as enhance their beauty. As with any effort, proper preparation will go a long
way toward achieving the desired results. Please read and follow these instructions:
Preparation
1.
Fill all visible nail holes in the glazing bead, trim or elsewhere with a highquality wood filler. For exterior application, ensure the filler is exterior
grade. Allow drying per the manufacturer’s instructions. For wood exterior
product, all seams and joints must be caulked with an exterior grade caulk.
2.
Lightly hand-sand the interior wood surfaces of your windows and doors.
Use 220-grit sandpaper to remove any handling marks, dirt or construction
residue. Always sand in the direction of the grain and be careful not to
scratch the glass. Do not use an orbital or belt sander. Hand sanding is
sufficient and helps ensure a consistent finish. For exterior wood surfaces,
sand lightly with a 180-grit sandpaper.
3.
Wipe all surfaces clean of sanding dust with a clean tack cloth or a clean
soft rag. Do not use cleaners or polishes. They could discolor the wood
and affect the finish.
4.
The wood surfaces must be totally free of dust, dirt, grease or any surface
contamination. The wood surface must be dry, no more than 12% moisture
content. Under no circumstances should any finish be applied over damp
wood.
5.
When hardware is removed from a window or door, take note of placement,
fastener type and location. Keep the removed hardware together in a safe
location so it is not damaged or misplaced. Hardware placement is critical
to the operation of your windows and doors. Make sure the hardware is
replaced in the same location from which it was removed. Use the same
fasteners.
6.
Prior to application, test the finish on an inconspicuous area to check for
desired results. Always apply a high quality paint, stain or finish and follow the manufacturer’s instructions.
7.
Not all primers, paints, stains and clear coats are compatible. Check the
manufacturer’s labeling for compatibility or use finishing materials from
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the same manufacturer designed for use with each other. Again, follow the
manufacturer’s instructions.
8.
Always lap the finish coat onto the glass 1/16” to protect the seal between
the glass and the wood.
9.
Do not paint, stain or clear coat any weather-strip, jamb liners, screens,
hardware or any surface that has sliding contact with another (e.g. double
hung and sliding windows). Paints, stains and clear finishes contain solvents that can cause plastics and vinyl to lose their flexible qualities and
become brittle. If you do get paint, stain or clear coat on any of these
areas, clean off immediately with a clean cloth.
10. Always apply finish with the sash or panel open or removed. Do not close
the window or door until the finish is thoroughly cured. Do not allow
uncured finished surfaces to contact weather-stripping or each other.
✔ Note:
Though dry to the touch, the paint / finish may not be thoroughly cured.
11. Be sure to finish all exposed wood surfaces on your windows and doors,
including both faces and all four edges (top, bottom and both sides).
12. For wood exterior product, the finish must also be applied to the edges of
the brick mould and sill nose (exterior trim) prior to the application of exterior siding or stucco.
Finishing
The following are specific instructions pertaining to common finish applications:
Finishing the interior
• Stain Finish
The use of a high quality pre-stain wood conditioner prior to staining the interior or
exterior of your windows or doors is strongly recommended. Using a pre-stain
wood conditioner helps to ensure even stain coverage, penetration and consistency.
Prior to staining, apply the conditioner in the direction of the wood grain, in accordance with the manufacturer’s instructions.
Use a high quality stain and apply in accordance with the manufacturer’s instructions. Follow this with at least two coats of a high quality clear coat to ensure a
proper seal. Follow the manufacturer’s instructions for drying time and sanding
between coats.
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It may be possible for stain to seep unevenly between the glass and the back side of the
wood glazing bead. Small voids or gaps can occur due to inherent variation in the glass
or wood bead surfaces. If stain is applied heavily, it may accumulate in and about the
joint between the glass and the wood bead. This can be unsightly when viewed from
the exterior side of the window, especially if a dark stain is applied. Similar visual
issues may apply to the staining of interior simulite bar. Care should be taken to minimize this possibility. In these areas, apply stain in several lighter coats, possibly using a
brush rather than applying heavily with a spray or rag.
• Paint Finish
Apply two coats of high quality paint and lap your finish coat onto the glass 1/16”.
• Natural finish
Apply a minimum of two coats of a high quality, clear coat finish. Follow the manufacturer’s instructions for drying time and sanding between coats.
✔
Note: Stains and oil stains alone are not a complete finish. Any type of stain
must be followed by at least two coats of a high quality clear coat.
Finishing the exterior
The following instructions refer to all-wood windows and doors only.
• Stain Finish
The use of a high quality pre-stain wood conditioner prior to staining the exterior of
your windows and doors is strongly recommended. Using a pre-stain wood conditioner helps to ensure even stain coverage, penetration and improves stain consistency. Prior to stain application, apply the pre-stain wood conditioner according to the
manufacturer’s instructions, in the direction of the wood grain.
Use a high quality stain and apply according to the manufacturer’s instructions and
drying time. Follow with at least two coats of a high quality, exterior grade clear
coat to ensure a good seal. Follow the manufacturer’s instructions for drying time
and sanding between coats.
• Paint Finish
Although a base primer is factory applied on the wood exterior of your Sierra
Pacific product, a second coat of primer should be applied on all exterior surfaces.
Pay particular attention to the sill area, specifically to the underside of the sill where
moisture tends to congregate, and to all edges of the brick mould and sill nose (exterior trim).
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The finish coats should be of high quality 100% acrylic latex (exterior grade) semigloss house and trim enamel. The 100% acrylic latex recommended should have a
PVC (pigment volume concentration) of no more than 50%. Flat latex is not acceptable nor is a PVA (poly vinyl acetate) latex.
Apply a minimum of two coats according to the paint manufacturer’s instructions.
Lap the finish coat onto the glass 1/16” to protect the seal between the glass and the
wood. Paint must also be applied to the edges of the brick mould and sill nose
(exterior trim) prior to the application of exterior siding or stucco.
• Natural Finish
Apply a minimum of two coats of a high quality exterior grade, clear-coat finish.
Follow the manufacturer’s instructions on drying time and sanding between coats.
Operating your Sierra Pacific Windows and Doors
French Swing Doors
A multi-point locking system is a standard feature supplied
on all Sierra Pacific French doors. This locking system provides an excellent weather seal and exceptional security.
To unlock and open the door from the interior, rotate the
thumb turn to the vertical (unlocked) position, disengaging
the deadbolt. Grasp the lever handle and push down. This
will retract the shoot bolts at the top and bottom of the door
panel, thereby disengaging the lock.
To lock the door, close the panel completely and lift up on the lever. This will
engage the multi-point lock. Then rotate the thumb-turn to the horizontal (locked)
position to engage the deadbolt. With the deadbolt engaged, the multi-point lock
system cannot be disengaged.
turn handle down -disengage
shoot bolts to unlock
turn handle up -- engage
shoot bolts to lock
thumbturn horizontal -locked
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thumbturn vertical -unlocked
✔ Note:
The multi-point lock system and deadbolt must be completely deployed
for the door to lock. Keep the multi-point system engaged whenever possible to
help keep the door panels flat and maintain a consistent weather seal.
On double doors with two operating panels, one or both panels can be unlocked and
locked following the same procedure. The active (primary) panel, however, must be
opened or closed prior to operating the inactive (secondary) panel.
A keyed lock option is available so the door can be locked and unlocked from the
exterior.
The multipoint lock mechanism includes a mishandling device. It is located just
above the deadbolt on the edge of the door panel. When the door is in the closed
position, the mishandling device is depressed and allows the upper and lower shoot
bolts to be engaged. When the door is open, the device prevents the shoot bolts
from being extended. If the shoot bolts were to be inadvertently extended while the
door is open, they could cause damage to the head and sill when closing the door.
To prepare the mishandling device for use, first remove the tape label that is covering the device. Next, dislodge the clip that is holding the mishandling device in
place. Remove the clip.
Label (remove)
Dislodge clip
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Remove clip
Patio Sliding Doors
Sierra Pacific patio sliding doors are also manufactured with a
multi-point lock. To open the sliding door, rotate the thumb
turn to the vertical (unlocked) position and slide the panel
open. To lock the door, slide the panel closed against the
strike plate on the locking side jamb and rotate the thumb turn
to the horizontal (locked) position.
✔
Note: The locking mechanism and the strike plate must align for the lock to
engage properly.
If the door will not lock or is difficult to lock, adjustment of the panel or the strike
plate may be necessary.
The height of the operating panel can be adjusted by accessing the height adjustment screw on each roller. To access the screws, remove the caps from both holes at
the bottom of the panel on the interior side. Adjust the rollers as needed to ensure a
proper fit between the panel and frame.
The strike plate, on the lock side frame jamb, can
be adjusted by slightly loosening the screws in the
slotted holes in the base plate. Adjust the strike
plate up or down to align with the lock mechanism
in the door panel.
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Use the scribe marks on the lock and strike plate to ensure proper alignment.
strike plate alignment scribe
lock alignment scribe
Four panel patio sliding doors: Four panel doors have two center operating panels.
These doors have the locking mechanism in the active (primary) panel and the strike
plate on the inactive (secondary) panel.
If the door will not lock or is difficult to lock, adjustment of the panels or strike
plate may be necessary. The inactive (secondary) panel is equipped with a manual
flush bolt at the top lock side edge of the panel and a foot-operated lock on the
opposite edge, near the bottom of the panel.
✔
Note: The foot-operated lock is shipped separately and should be applied after
installation and panel adjustment.
Keep the manual flush bolt and the foot-operated lock engaged when the inactive
(secondary) panel is closed and not in use.
A keyed lock option is available so that the door may be locked and unlocked from
the exterior.
An optional rolling screen is available for the patio sliding door. The screen can be
adjusted using the adjustment screws located at the top and bottom of both sides.
Adjust the screen to the desired height making sure the screen is level and square
with the door frame. A screen strike is to be applied to the door frame. The lock on
the screen must align with this strike for the lock to engage.
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Casement, French Casement and
Awning Windows
To open a casement or awning window, begin by lifting the sash lock lever up (casement windows 40
inches and taller and awning windows 18 inches and
taller each have two locks). Rotate the crank handle
to open the sash outward. To close and lock, crank
the sash closed and pull the lock lever down. Keep
your casement and awning windows locked whenever possible to prevent the sash from warping and to
maintain a consistent seal. Both locks must be
engaged to keep the sash from bowing and to keep
the window secure.
The hardware on
Sierra Pacific operating casement windows allows for washing of the exterior of the glass
from the inside. With the window fully open, reach
between the frame and the sash to access the exterior
face of the glass.
Do not remove the window sash to clean the glass.
✔
Note: Casement windows with special egress
hardware or butt hinges will require washing
from the exterior.
The French casement window has a multi-point lock
system that operates via a single lever at the sill.
Rotating the handle 180º simultaneously disengages all of the locking points. The
active (primary) sash can then be cranked open by the same rotary type operator that
is used on the standard casement. A second operator controls the secondary (inactive) sash. To lock the French casement, close the secondary sash completely and
then close the primary sash. With both sashes
closed, rotate the lock handle 180º and engage
the lock system.
Awning windows are designed to open only a
few inches. To clean the glass on the exterior,
unhook the operator arms from the sash bracket.
The sash can then be pushed to a 90° angle and
you can reach through to clean the exterior of
the glass.
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Caution: While the sash is detached from the operator arms, do not let go
of the sash. The sash could close abruptly or be caught by the wind, causing damage or injury. Large sash can be heavy and awkward. Block the
sash open or enlist the help of another person to hold the sash in place
while cleaning. DO NOT LEAN ON OR OVER THE SASH while open for
cleaning. The window sash and hinges are not designed to support the
weight of a person. Leaning on or over the sash when the sash is detached
from the operator arms and/or when cleaning, could lead to a fall, resulting
in serious injury or death.
Screens
To remove the insect screen, push down on the
bottom screen frame rail (compressing the
spring) and pull toward you on the screen tabs at
the top rail of the aluminum screen frame. To
reinstall, set the screen into the screen channel
on the sill cover and push down on the bottom
screen rail. With the bottom rail pressed down
move the top screen rail into the screen channel
in the head cover.
Caution: Window screens are designed for insect control only. The screen
will not stop a person or child from falling out of a window. Please keep
children away from open windows.
Aspen Casement and Awning
Aspen casement and awning windows use the same operators
and hinges that are used in the standard casements and
awnings. The difference between them is the locking mechanism. The Aspen lock is hidden in the sash and frame. When
the window is closed, there are no locks visible. A single
lever, located beneath the
operator, engages or disengages the locks. Casements
over 36” in height will have
two or three locks. Awnings
over 42” in height will have two locks per side
frame jamb.
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The locking lever for an Aspen window has a slight bend at its end. This makes it
easy to determine if the lock is or is not engaged when the sash is closed. The lever is
reversible so it will work with a left handed or right handed casement window.
Lever in locked position
Lever in unlocked position
Sedona Casement and Awning
Sedona casements and awnings are push-out style windows.
Surface-mount cam locks are mounted to the interior face of
the sash. They engage with the lock keepers that are surface
mounted to the frame. Turn the lock handles 90° and they
will disengage from the keepers. Once unlocked, simply
push the sash open. To close, pull the sash shut by using the
lock handles. Once closed, engage the locks.
The wood-framed screens of the Sedona casement and awning are hinged off the
inside of the window frame. Bullet catches on the side and bottom edges of the screen
serve to hold the screen in place when not open.
Removing the sash: The sash in a casement or awning window can be heavy and awkward to handle. Two or more people may be required to remove the sash from the
frame. Removing a sash from the frame should only be attempted by persons familiar
with these windows. For further instruction, contact your Sierra Pacific Windows representative or Regional Service Center.
Double Hung Windows
To open a double hung window, unlock by turning the sash lock lever
180º (windows 40 inches and wider will have two locks). Make sure
the lock is turned completely to the open position to avoid damage to
the lock and / or the window. Then slide either the upper or lower
sash open. To lock a double hung window, slide the top and bottom
sash closed and turn the lock lever. Make sure both sash are completely closed before the lock is engaged to avoid damage to the lock
and sash. Locking the window holds the sash firmly against the weather-strip, creating
a weather-tight seal and keeping the window secure. On single hung units, only the
lower sash is operable.
The Sierra Pacific Carmel Double Hung window features sash tilt hardware to provide
for easy glass cleaning from the inside. To tilt the lower sash, begin by unlocking the
window and raising the lower sash approximately 4 – 5 inches. Pull and hold the sash
tilt clips toward the lock and tilt the lower sash in toward you. Rest the sash against
your body or a padded surface while you clean the glass. The upper sash can be tilted
by following the same procedure.
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1
3
2
Caution: Support tilted sash at all times or it will fall. Tilting the sash
more than 90° could damage the jamb liners.
✔
Note: The upper sash cannot tilt without first tilting the lower sash.
The lower sash must be supported while you tilt the upper sash. After cleaning the
upper sash, retract the sash clips, tilt the sash back up into position and release the
clips back into the jamb liner. Follow the same procedure for the lower sash; slide
both sash closed and lock the window.
Caution: Make sure the tilt latches are seated fully into the jamb liner before
releasing the sash. Once seated, gently pull on the top of the sash to be sure
the latches are fully engaged. Failure to do so could allow the sash to fall!
Screens
Removal of a full screen on the Carmel Double Hung window: Find the spring pins
located about 4 inches from the top and bottom on each side of the screen. Open
the top and bottom sash enough to gain access to the pins. Pull back both spring
pins on one side of the screen and push the screen out far enough to clear the frame.
Next, pull the other side of the screen away from the frame. Turn the screen and
carefully pull the screen inside. To reinstall the screen, reverse the procedure.
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Horizontal Sliding Windows
To open a sliding horizontal window, unlock the sash lock by
turning the lever 180º (windows 40 inches and taller will have
two locks). Make sure the lock is completely open to avoid
damage to the lock and window. Then slide the sash open.
To lock the sliding window, slide the sash closed and turn the
lock lever. Make sure the sash is completely closed before
the lock lever is turned to avoid damage to the lock or sash.
To remove the operating sash from the frame, begin by removing the interior head
stop (1). Pull gently to disengage from the kerf fastener. Next, remove the screws
from the frame head track. Note that the track consists of two pieces. Slide the
window open and remove the screws from the operable side first (2 and 3). Remove
the head track sections (4 and 5). Remember the side from which each track piece
was removed. It is important that each is returned to the same location. Remove the
sash by firmly grasping each side and tilting the top end to the interior (6 and 7).
Once the top clears the frame, carefully lift the sash off the sill track and set it down
gently.
Caution: When removing sash, two or more people may be required
depending on the window location and / or sash weight. Large sash and certain glazing can be particularly heavy and awkward. Please use extreme
caution!
1
2
3
4
16
5
7
6
To install the operable sash, reverse the removal procedure.
When setting the sash, make sure the bottom rollers are on
the track and rolling freely. Once the head track and interior
head stop are replaced, close and lock the window.
Screens
To remove the screen, begin by sliding the sash to the fully
open position. Find the spring pins located four inches from
the bottom and top on each side of the screen. Pull back
both spring pins on one side of the screen and push the
screen out far enough to clear the frame. Then, pull the
other side of the screen away from the frame. Rotate the
screen slightly and carefully pull it inside through the open
window. To reinstall the screen, reverse the procedure.
Genius Screens
Genius screens are available for certain casement and double
hung windows. These screens are easily attached once the
window has been installed.
The screen assembly consists of four main components, the
screen cassette, two side rails and a cassette cover (1). All
components have been specially fabricated to fit a specific
window. After laying all the components on a table, attach a
rail by inserting one end onto one of the tabs at either end of
the cassette (2 and 3). Repeat for the second rail. Once
assembled, carefully lift and place the screen assembly into
place on the interior face of the window (4 and 5). Screw the
rails into place (6). The supplied screws should be applied
approximately 2-3 inches from each end and then every 1012 inches thereafter. Once properly
anchored, snap the cassette cover into place
over the interior face of the screen cassette
(7). Pull the screen rail down into the closed
position (8). The rail should click into
place. To raise the screen, press at the top of
the bottom rail (9) to disengage the screen
from the side rails.
17
1
2
3
6
4
5
7
8
9
18
Cleaning and Maintenance
Cleaning and Maintaining the Exterior Finish of All-Wood
Windows and Doors
To clean the exterior of your all-wood windows and doors, follow the paint manufacturer’s recommendations. Do not use abrasive or caustic cleaners or solvents.
Important: Do not use high-pressure nozzles or power washers on your windows and doors. High-pressure nozzles and power washers can damage the
finish, the watertight glass seal and the weather-stripping.
The condition of the exterior finish on all-wood exterior windows and doors should
be carefully inspected at least twice a year. If the windows or doors are in a seacoast location, have been painted a dark color, or are directly exposed to sunlight,
inspect more frequently, as dictated by environment and exposure.
It is critical that the finish on your all-wood exterior windows and doors be maintained to protect the wood and the glass seal. Check your exterior finish for cracking, chipping or peeling. These conditions can lead to deterioration of the wood and
premature failure of your Sierra Pacific windows or doors.
Important: Deterioration that occurs as a result of improper or insufficient
maintenance is not covered by your Sierra Pacific Windows warranty.
Refinish as often as necessary to preserve the protective quality of the finish.
Windows and doors installed near a seacoast will require more frequent inspection
and maintenance. Such exposure can reduce the life expectancy of window and
door units if not properly maintained.
It is extremely important that the sealant/caulking remains intact and in good condition at all times. Pay particular attention to the glass seal, caulking at the lower corners of windows and joints between windows in mulled combinations (a grouping of
windows). The sealant material should not be cracked, broken or missing. These
conditions can cause premature failure of the window and doors. Inspect the
sealant/caulking around the perimeter of your windows and doors where the frames
meet the siding. This sealant/caulking forms a watertight seal between the window/door frame and the exterior siding to keep wind and water from penetrating into
the walls. Sealant with any sign of deterioration must be replaced.
19
Cleaning and Maintaining the Exterior Finish of Aluminum
Clad Windows and Doors
The coated finish of your aluminum clad windows and doors is designed to provide
durable beauty and protection for many years with minimal cleaning and maintenance. It provides an effective shield from the exterior elements.
Important: Do not us high-pressure nozzles or power washers on your windows and doors. High-pressure nozzles and power washers can damage the
finish, the watertight glass seal and the weather-stripping.
Cleaning should be performed regularly, at least twice per year. If your home is
located in a more extreme environment, including coastal (salt spray) or a caustic
(chemical) environment, cleaning should be performed at least four times per year.
The required cleaning and maintenance procedures should include:
• Use clean water with mild soap or slight amounts of mild alkaline detergents
to clean the aluminum clad surfaces.
• Do not use abrasive or caustic cleaners, scraping tools or cleaning pads as
these can damage the finish and watertight glass seal.
• A cleaning effect may be enhanced by rubbing with a clean, soft nonscratching cloth with modest pressure.
• Make sure that the temperature of the aluminum clad surface does not exceed
80° F prior to cleaning.
• To remove grease or oily substances, use isopropyl alcohol.
• Do not allow any cleaning solution to remain on the coated surface for more
than one (1) hour.
• After cleaning, rinse the surface of the aluminum clad with clean, cool water.
• Chips and scratches must be repaired immediately. Do not leave exposed to
the elements. In the event that the coated aluminum surface does get
scratched or chipped, touch-up paint is available.
✔
Note: Failure to follow these cleaning and maintenance instructions may void
the warranty.
Cleaning and Maintaining Your French Swing Doors
The sill on an inswing French door may require occasional cleaning. Keep the weep
(water) channel in the sill free of any dirt or debris. The weep channel is located
directly under the sill weather-strip. The weep channel in the sill comes with a factory installed reticulated foam filter. This filter is to remain in the weep channel
during the construction process. It catches heavy dirt and debris that could block
the weep system. Once construction is complete, the filter should be removed.
After that, occasional cleaning should be sufficient.
20
weep hole
reticulated foam
Important: If the reticulated foam filter becomes clogged during the construction process, water could be forced to the interior of your home. Clean
and reinstall the filter as needed. In addition, make sure that the weep holes
do not become blocked. Blocked weep holes could also force water to the
interior.
The sill of the outswing French door does not have a weep system, but it will require
occasional cleaning. Keep dirt and debris cleaned out from under the sill weatherstrip and from between the weather-strip and the oak threshold. If dirt and debris
collect in these areas, it may interfere with the seal.
Cleaning and Maintaining Your Patio Sliding Doors
To keep your patio sliding door operating smoothly, check the door track frequently
to make sure it is free of dirt and debris. The rollers located on the bottom of the
door panel and the keeper/strike plate are both adjustable. Please refer to the operating section for adjustment instructions.
Your screen door may also require adjustment over time. Refer to the operating section for detailed instructions. Make sure the screen track is free of dirt and debris to
keep the screen operating smoothly. A vacuum cleaner with a brush attachment is
sufficient to clean the tracks and screen. A mixture of mild soap and water can be
used when necessary. Do not use abrasive cleaners as they may damage the surface.
Cleaning and Maintaining Your Casement and
Awning Windows
To keep your casement and awning windows operating smoothly, keep the hinge
tracks free of dirt and debris. A small brush or a vacuum cleaner with a brush
attachment is helpful. The tracks are located at the top and bottom of the casement
fame and on both sides of the awning frame. Inspect and clean the tracks at least
twice per year to avoid unnecessary wear due to buildup of dirt and debris.
Lubricate the tracks and moving hardware periodically with a dry silicone spray.
Do not over lubricate or use petroleum-based lubricants, as they may collect dust.
21
You can remove the operating crank handle on your window by loosening the
setscrew located at the base of the crank handle. It is important to keep the setscrew
tight. Using a crank handle with a loose setscrew will cause the crank and operator
stud to wear.
Cleaning and Maintaining Your Double Hung Windows
To keep your double hung windows operating smoothly, keep the vinyl jamb liners
on the sides of the window frame clean. Mild soap and water or denatured alcohol
is sufficient for cleaning the vinyl surface. Do not use abrasive cleaners as they may
scratch the vinyl surface. Lubricate the jamb liners periodically using a thin coat of
dry silicone spray. Do not over lubricate or use petroleum-based lubricants as they
may collect dust. Inspect the head and sill areas for dirt and debris that could interfere with the weather seal.
Cleaning and Maintaining Your Horizontal Sliding Windows
To keep your sliding windows operating smoothly, keep the sill and head tracks
clean. A soft brush or vacuum cleaner with a brush attachment is helpful. Mild
soap and water can be used for cleaning the vinyl surfaces if necessary. Lubricate
the tracks periodically using a thin coat of dry silicone spray. Do not over lubricate
or use petroleum-based lubricants as they may collect dust. Check to assure that the
weather-strip around the operable sash is clean and is sealing evenly.
Cleaning and Maintaining Your Direct Glaze Geometric &
Radius Shape Windows
All Sierra Pacific direct glaze geometric and radius shape windows are non-operational and require minimal maintenance. Clean the glass as needed, and maintain
the interior and exterior surfaces on the same schedule as your other windows and
doors.
Maintaining the Interior Finish of Your Windows and Doors
Inspect the interior of your windows and doors at least twice per year to assure that
the finish is in good condition. Ultraviolet (UV) rays from the sun and persistent
condensation can cause the finish to deteriorate and may result in fading or discoloration of the wood. Deterioration of the finish will allow the wood to absorb moisture, leading to deterioration of the wood.
Inspect the finish on the oak threshold of your doors for traffic wear and water damage. More frequent inspection of your oak thresholds may be necessary depending
on foot traffic and weather.
22
Cleaning Brass Hardware
While the brass hardware on your Sierra Pacific door has a protective coating, eventually it will show signs of wear or tarnishing. The rate at which tarnish occurs will
depend upon the environmental conditions and daily wear. If your home is exposed
to a coastal (salt spray) environment or is in an area with high levels of industrial or
automotive pollutants, more frequent cleaning may be necessary.
Routine cleaning of brass hardware with a soft cloth and a mild soap solution can
help to preserve its life and appearance.
Cleaning Glass
The glass in your Sierra Pacific window or door may be cleaned with a variety of
mild cleaning solutions, including commercially available household glass cleaners
or a mixture of 90% water and 10% vinegar. After cleaning, rinse completely with
clean water, then wipe dry with a soft cloth to avoid water spots.
Important: Do not use a razor blade, putty knife, or abrasive pad to clean
the glass. Doing so could leave permanent scratches or marks on your glass.
Never use any petroleum based cleaners or caustic chemicals on your glass.
Doing so may damage the glass surface, the glazing seal or other component
parts.
To remove stubborn materials such as grease, pitch or sealant, use denatured alcohol
sparingly. Then rinse with clean water or a water/vinegar mixture. Do not let cleaning solution run onto finished surfaces, weather-strip or hardware. If this happens,
remove immediately with a clean damp cloth.
Cleaning Screens
Window and door screens may collect dust and debris over time and should be
cleaned regularly. The frequency of cleaning will depend upon your environment.
To clean the screen, first remove it from the window or door. Use a vacuum cleaner
with a brush attachment to remove loose dust and dirt. If needed, wash the screen
with mild soap and water and a soft brush. Do not use excessive force when cleaning. You might damage the screen cloth.
Caution: Screens are designed to keep insects out. They will not restrain
children or pets. Falling from an opening could result in serious injury or
death.
23
Condensation
Condensation occurs when warm, moisture-laden air comes in contact with a cold
surface. The cold surface causes the moisture in the air to condense upon it. This
occurrence typically becomes most noticeable during the autumn and winter months
as outside temperatures become cold. Moisture will appear on the relatively cooler
surfaces inside the home, including, but not limited to, window and door glass.
While it is not a sign of a window or door leak, condensation can be a real problem.
Persistent condensation on your windows and doors is an indication of excessive
moisture in the home. Excessive moisture can lead to physical damage to the interior of your home, including the windows and doors. It may also lead to the growth
of mold and mildew.
A variety of factors can contribute to moisture levels in a home:
• Closing up the house after a humid summer can trap absorbed moisture inside.
This moisture will dry out after the first few weeks of the heating season.
• Building materials used in new construction, such as lumber, paint and plaster
release moisture as they dry. They raise the humidity level temporarily, which
becomes noticeable the first time the heat is turned on. New building materials
will dry and are not usually a factor after the first heating season.
• Steps to increase the air-tightness of your home almost always raise humidity
levels because of reduced air exchange between indoors and outdoors.
• Extreme drops in outside temperature can cause temporary condensation problems.
• Washing and drying clothes, cooking, and bathing add to humidity levels.
• Plants and flowers require water and release moisture.
• Curtains and drapes can block airflow near windows and doors. Adequate airflow helps remove moisture from glass surfaces.
• Attics and crawl spaces that are not vented will allow humidity to invade the home.
Controlling condensation is a matter of reducing the moisture inside your home.
The most effective way to reduce condensation is to provide adequate ventilation so
that humid air can be exchanged for drier outside air. Using exhaust fans when
cooking or bathing and allowing fresh air into your home will help reduce moisture
levels.
For additional information on controlling condensation, check the website of the
Window and Door Manufacturers Association at www.wdma.com.
24
Troubleshooting
Troubleshooting Inswing and Outswing French Doors
• Door is dragging on sill or reveal around door is unequal
If the door panel is dragging on the sill during operation or the reveal between the
frame and the panel is not equal, check that the unit has been installed correctly.
Proper installation is critical to the operation and long-term performance of your
doors. Is the frame square and plumb? Is the sill flat and level? Has the unit been
shimmed correctly and has one 3” screw (provided) been applied in each hinge?
If the frame is not square, one corner of the panel will hang lower than the other,
causing it to drag on the sill and causing the reveals to be uneven. If the sill is
crowned in the middle, there may not be enough clearance for the panel to pass over
the sill and the panel may drag. Panel drag may be caused by improper anchoring of
the panel to the frame. The door must be shimmed and a 3” screw applied in each
hinge to properly anchor the panel. Without proper anchoring, the panel can sag,
causing it to drag on the sill. This can also affect the hardware operation.
• Door does not lock properly
Sierra Pacific swing doors feature a multi-point locking system. Refer to the French
Swing Door locking instructions in the “Operating Your Sierra Pacific Windows and
Doors” section of this manual.
To lock the door, close the panel completely. To engage the lock mechanism, pull
up on the lever to deploy the shoot bolt locks at the top and bottom of the panel.
The multi-point locking system must be completely engaged for the door to lock.
Next, rotate the thumb turn to the horizontal (locked) position. If the thumb turn
25
will rotate only part way, the multi-point locking system has not completely
engaged. Check the shoot bolt cup/ clip in the sill for debris that may be stopping
the multi-point system from fully extending. If the shoot bolt cup/ clip is clean,
check that the door has been properly installed. Ensure that it is square and plumb
and that it is in proper alignment with the multi-point locking system.
Troubleshooting Patio Sliding Doors
• Rough operation
If the door does not operate smoothly, check that the track is free of dirt and debris.
As required, clean the track with a soft brush or a vacuum cleaner with a brush
attachment. Lubricate the track with a dry silicone spray, if needed. If this does not
correct the operation, the panel may need adjustment. It could be dragging on the
sill or binding at the head jamb. To adjust the door panel height, first remove the
plastic plugs from the bottom rail of the operating panel. Using a Phillips or flat
blade screwdriver, adjust the rollers to raise or lower the panel as necessary. Adjust
the rollers evenly so the panel remains level and square to the frame side jamb. For
a four-panel door with two operable panels, adjust each set of rollers equally so the
panels remain level and square with each other. When adjustment is complete,
replace the plastic plugs. Check that the unit has been installed correctly. Proper
installation is critical to the operation and long-term performance of your doors. Is
the frame square? Is the threshold crowned? If the frame is not square and plumb,
the panel will not fit properly.
• Door does not lock properly
If the door will not lock or is hard to lock, the panel or the strike plate may need
adjustment. The lock on the panel must align with the strike plate on the side jamb
or the door will not lock. If alignment is the problem, adjust the operable door
panel up or down as needed or adjust the strike plate height. The strike plate can be
adjusted by loosening the screws and moving it up or down as needed. Once adjusted, retighten the screws. The panel must be completely closed and the panel must
be square with the side jamb for the door to lock.
Troubleshooting Casement and Awning Windows
• Sash does not open
If the sash does not open, check that the sash locks have been completely disengaged (lever up). Rotate the crank handle and lightly push against the sash near the
locks until the sash opens. Check for paint or stain on the weather-strip that could
cause the sash to stick.
26
• Sash does not operate smoothly
If the sash is not operating smoothly, check that the hinge tracks on the top and bottom of the frame (on the sides on awning units) are clean. A build-up of dirt and
debris in the tracks may affect the operation. Clean the tracks using a vacuum with
a brush attachment or mild soapy water and a brush. Apply a dry silicone spray to
the hardware for additional lubrication, if needed.
• Sash drags on sill when opening and closing
If the sash drags on the sill, check that all sash parts have been properly sealed and
finished. Contact with moisture will cause unfinished wood to swell and may cause
deterioration. Has the window been installed correctly? Is the frame square and is
the sill flat? Is the reveal between the sash and frame even? If the reveals are
uneven, the frame may not be installed square. This could allow the sash to rub on
the frame when being opened or closed.
• Crank handle comes off
Check the setscrew at the base of the handle and make sure it is tight. Using a
crank with a loose setscrew may cause excessive wear of the crank handle and the
operator stud.
• Does not open (Aspen)
Check to make sure that lock lever is in the full unlocked position.
• Lock lever comes off (Aspen)
Lock lever was not attached correctly. Slide lever onto lock housing connection.
The lever is designed to snap into place when properly seated.
• Window will not lock properly (Aspen)
Are the sash and frame out of alignment? Was the window installed properly? If
the side jambs are bowed in or out or the window is out of square, the installation
needs to be corrected.
Troubleshooting Double Hung Windows
• Sash does not open
If the sash does not open, check that the sash lock(s) have been completely disengaged.
27
• Sash is hard to operate
If the sash is operating hard, check that the jamb liners are clean of dirt and debris.
A dry silicone spray can be used for lubricating the vinyl jamb liners. Check that
the sash pivot pins are seated correctly in the balance clutch within the jamb liner,
especially after tilting the sash. Have the side jambs been over shimmed? Check
that the frame width is consistent at the top, middle and bottom. The jamb jacks
may need to be adjusted. The jamb jacks are located behind the dust plug on each
side jamb.
• Sash sags or will not stay up
If the top sash sags after being closed or the bottom sash will not stay up, check the
installation. Is the frame square and is the sill flat? Has the unit been properly
shimmed at the sides? Check that the frame width is consistent at the top, middle
and bottom. The jamb jacks may need to be adjusted.
• Sash is hard to lock
Have both sash been closed completely before locking? Is the unit installed correctly? Is the frame square and is the sill flat? If the sill is crowned, it will not allow
the sash to close completely and will also affect the weather seal. The same is true
if the frame is not square. Check that the frame width is the same at the top, middle
and bottom. The jamb jacks may need to be adjusted.
Troubleshooting Horizontal Sliding Windows
• Sash does not open
If the sash does not open, check to make sure the sash locks have been completely
disengaged. Check that the sill track is clear of anything that might stop the sash
from opening.
• Sash is hard to operate
If the sash is not operating smoothly, check to make sure the sill track is clean of
dirt and debris. Are the sash rollers turning freely? A dry silicone spray can be
used to lubricate the vinyl track. Check that the sash is seated correctly on the track.
Has the unit been installed correctly? Is the frame square and is the sill flat? If the
sill is crowned the sash may bind. Has the frame been tightly shimmed, not allowing the sash to move freely?
28
Additional Assistance
Should you have any questions regarding service related issues following these
inspections and adjustments, please contact your local Sierra Pacific Regional
Service Center at
800-824-7744
Please read the important information in this manual.
Failure to follow procedures will void the warranty, written or implied.
29
Basic Window and Door Components
rail
head jamb
stile
lock
check rail
simulite bar
sash
side jamb
sill
rail
head jamb
top rail
stile
door panel
handle and
lock set
side jamb
sill
bottom rail
30
Sierra Pacific Windows
Limited Warranty
Insulated Glass - 30 Year Limited Warranty
This Limited Warranty is effective for Sierra Pacific Window and Door Products
manufactured on or after April 1, 2014 and installed in the United States and
Canada, subject to the stated conditions and limitations. It is transferable. Any previous warranties will continue to apply to products manufactured by Sierra Pacific
Windows prior to this date. For additional information, including care and maintenance instructions, installation instructions and previous warranties, refer to
www.sierrapacificwindows.com or contact your local Sierra Pacific Windows
Service Center at 1-800-824-7744.
Insulated Glass - 20 Year Limited Warranty
Sierra Pacific Windows (SPW), as manufacturer, warrants the insulated glass supplied in its window and door products against failure of the air seal due to defects in
materials or workmanship for a period of twenty (20) years from the date of manufacture. This warranty does not include cracked or broken glass or damage to the
product resulting from accident, abusive handling, misuse, or shattering due to heat
buildup. This warranty does not include any insulated units that exceed fifty (50)
square feet in overall size. Should there be a failure of the air seal within the first
twenty (20) years of the warranty period, SPW will deliver to the original point of
purchase, a replacement of insulated glass or sash glazed with insulated glass or will
refund the purchase price, at SPW’s discretion.
Labor: For two (2) years from the date of manufacture, SPW will provide the labor
to replace the defective insulated glass at no charge or will refund the purchase
price, at SPW’s discretion. SPW shall not be responsible for repainting, refinishing
or similar activities involved in the replacement of glass.
SPW will not be responsible for any labor costs for the remainder of the warranty
period: years three (3) through twenty (20).
No warranty is provided on insulated glass units manufactured without capillary
tubes and installed at altitudes above 4000 feet. The altitude limit for units with
argon gas is 3500 feet. For similarly constructed triple glaze insulated glass units, no
warranty is provided for installations at altitudes above 2200 feet.
Argon: The migration of an inert gas, such as argon, is a natural process that occurs
over time and is not a defect. Argon gas within an insulated glass unit will dissipate
over time. The conditions of exposure and manner of use of the window or door
product will affect the rate of dissipation. Therefore, SPW makes no warranty as to
the amount or percentage of argon remaining in the insulated glass unit at any time
after manufacture.
31
Laminated Glass: Laminated glass is warranted against delamination, premature
failure of the glass, or extensive permanent obstruction of vision due to seal failure
for a period of five (5) years from the date of manufacture.
Wood Components, Hardware, Weatherstrip and Screens – 10 Year Limited
Warranty
SPW, as manufacturer, warrants for a period of ten (10) years from the date of manufacture, that the wood components, hardware, weatherstrip and standard screens
which accompany its products (the “Components”) will be free from defects in
workmanship or materials which might unreasonably affect the product’s normal
functioning. Specialty screens will be warranted for one (1) year. During the ten
(10) year warranty coverage period, SPW will repair or replace any Components that
are defective as to workmanship or materials at no charge, or will refund the purchase price, at SPW’s discretion. SPW shall not be responsible for repainting, refinishing or similar activities connected with the repair or replacement of any
Component.
Labor: For two (2) years from the date of manufacture, SPW will provide the labor
to repair or replace any Components that are defective as to workmanship or materials at no charge, or will refund the purchase price, at SPW’s discretion. SPW shall
not be responsible for repainting, refinishing or similar activities connected with the
repair or replacement of any Component.
SPW will not be responsible for any labor costs for the remainder of the warranty
period: years three (3) through ten (10).
This warranty shall be null and void if the customer fails to properly finish, care for
and protect all wood Components against moisture and excessive dryness and ensure
that all surfaces, interior and exterior, top and bottom, are thoroughly painted, varnished or sealed by accepted industry finishing standards. This warranty shall not
apply to any weatherstrip, vinyl or plastic Components to which any paint, varnish
or stain has been applied.
Metal Clad - 30 Year Limited Residential Warranty for SPW Products with
AAMA 2605 Powder Coated Finishes
For Thirty (30) years from the date of manufacture, SPW will provide a limited warranty on the coating on the metal cladding against cracking or checking when
viewed from a distance of ten (10) feet. This warranty excludes minute fracturing or
surface mars that may occur during proper fabrication procedures.
For Twenty-five (25) years from the date of manufacture, SPW will provide a limited warranty against color change of more than seven (7) Delta E units in accordance
with ASTM D 2244.
For Twenty (20) years from the date of manufacture, SPW will provide a limited
warranty on the coating on the metal cladding against color change of more than
five (5) Delta E units in accordance with ASTM D 2244; against chalking in excess
of a number eight (8) rating based on ASTM D 4214; and against adhesion loss
32
(peeling) that significantly adversely affects the appearance of the surface to which
the coating is applied when viewed from a distance of ten (10) feet from the product.
During the thirty (30) year warranty coverage period, SPW will repair or replace the
defective metal cladding, or will refund the purchase price, at SPW’s discretion. On
any replacement parts where new wood is a component, SPW shall not be responsible for repainting, refinishing or similar activities connected with such replacement.
Labor: For two (2) years from the date of manufacture, SPW will provide the labor
to repair or replace the defective metal cladding at no charge, or will refund the purchase price, at SPW’s discretion. On any replacement parts where new wood is a
component, SPW shall not be responsible for repainting, refinishing or similar activities connected with such replacement.
SPW will not be responsible for any labor costs for the remainder of the warranty
period: years three (3) through thirty (30).
This warranty provides full coverage for fluoropolymer powder performance for the
first twenty (20) years from date of manufacture. For the succeeding ten (10) years,
SPW’s responsibility for corrective action due to fluoropolymer powder failure will
be: years 21 through 24 – 60%; years 25 through 27 - 25%; years 28 through 30 –
5%.
Metal Clad - 20/10 Year Limited Commercial Warranty for SPW Products with
AAMA 2605 Powder Coated Finishes
For Twenty (20) years under normal conditions and for Ten (10) years in extreme
conditions (provided warranty maintenance requirements are followed) from the date
of manufacture, SPW will provide a limited warranty on the coating on the metal
cladding against cracking or checking when viewed from a distance of ten (10) feet;
against color change of more than five (5) Delta E units in accordance with ASTM
D 2244; against chalking in excess of a number eight (8) rating based on ASTM D
4214; and against adhesion loss (peeling) that significantly adversely affects the
appearance of the surface to which the coating is applied when viewed from a distance of ten (10) feet from the product. This warranty excludes minute fracturing or
surface mars that may occur during proper fabrication procedures.
Labor: For two (2) years from the date of manufacture, SPW will provide the labor
to repair or replace the defective metal cladding at no charge, or will refund the purchase price, at SPW’s discretion. On any replacement parts where new wood is a
component, SPW shall not be responsible for repainting, refinishing or similar activities connected with such replacement.
SPW will not be responsible for any labor costs for the remainder of the warranty
period: years three (3) through twenty (20).
33
Metal Clad - 10 Year Limited Warranty for SPW Products with AAMA 2604
Powder Coated Finishes
For Ten (10) years from the date of manufacture, SPW will provide a limited warranty on the coating on the metal cladding against cracking or checking when
viewed from a distance of ten (10) feet; against color change of more than five (5)
Delta E units in accordance with ASTM D 2244; against chalking in excess of a
number eight (8) rating based on ASTM D 4214; and against adhesion loss (peeling)
that significantly adversely affects the appearance of the surface to which the coating is applied when viewed from a distance of ten (10) feet from the product. This
warranty excludes minute fracturing or surface mars that may occur during proper
fabrication procedures.
Labor: For two (2) years from the date of manufacture, SPW will provide the labor
to repair or replace the defective metal cladding at no charge, or will refund the purchase price, at SPW’s discretion. On any replacement parts where new wood is a
component, SPW shall not be responsible for repainting, refinishing or similar activities connected with such replacement.
SPW will not be responsible for any labor costs for the remainder of the warranty
period: years three (3) through ten (10).
The SPW metal clad warranty shall be null and void if the customer fails to follow
the mandatory warranty maintenance requirements outlined in this document and
detailed in the SPW Owner’s Manual.
Warranty Conditions, Exclusions and Limitations
This warranty is limited to defects in workmanship and materials and expressly
excludes damage or defects caused by or arising from:
• On-site damage occurring during construction due to vandalism, acts of
nature or any other cause beyond SPW’s control.
• Improper handling or installation by the builder or consumer and/or failure
of the builder or consumer to follow manufacturer’s instructions.
• Normal wear and tear and natural weathering of surfaces.
• Prolonged exposure to weather in the unfinished and/or primed state.
• Naturally occurring corrosion or tarnishing of hardware finishes.
• Installation of the window or door in its opening in a manner which is not
plumb, square and true and adequately shimmed on all sides.
• Improper installation not in conformance with SPW installation instructions:
operational problems and problems related to water and/or air
infiltration/leaking as a result of improper installation or flaws in building
design or construction.
• Strain which is applied to the unit by movement of the building or where
provisions have not been made in accordance with sound industry practices
for adequate expansion or contraction of framing members.
• Products subjected to conditions exceeding their design size and/or design
pressure limitations.
34
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•
•
•
Doors with ADA compliant sills, special hardware or no hardware.
Windows with special hardware or no hardware.
Variations in the color, grain and texture of wood products.
Wood cellular structure failure for wood Components and any Components
that come in direct contact with soil. Note: superficial mold/mildew does
not indicate wood cellular structure failure.
Improper finishing and/or maintenance of wood Components.
Warping in door panels unless it exceeds 1/4” in the plane of the panel itself
for doors up to 3’-6” x 7’-0” and/or 3/8” for doors over 3’-6” x 7’-0”. This
does not refer to the relation of the door panel to the frame or jamb in which
it is hung. Action on any claim for warpage may be deferred for a period of
time up to twelve (12) months at SPW’s option to permit conditioning of
the door to humidity and temperature ranges at the jobsite.
Minor glass imperfections that do not affect normal vision or product per
formance per the guidelines established by ASTM C 1036.
Slight imperfections, color variations, wavy or shimmering distortions in
the glass related to a laminate interlayer or heat strengthening of the glass.
Glass breakage, failure due to misuse or abuse, and damage caused by failure
to properly finish and provide maintenance, by alteration or modification to
the window (e.g. customer applied tints or films, paint finishes, security
systems), or as a result of any cause beyond the control of SPW (e.g. van
dalism, fire, flood, earthquake, other acts of nature).
Due to the increased potential for glass breakage or seal failure, no warranty
is provided for any insulated glass unit that has an after-market tint, UV
block or other film applied.
Condensation, surface fogging or frost on exposed surfaces of windows or
doors and any related water damage which may occur as the natural result of
humidity within the structure or changes in interior/exterior temperatures.
(Note: most condensation problems are related to excessive humidity levels
in a structure; contact a heating/air conditioning specialist for help).
Finish failures or corrosion of aluminum cladding or damage to other
Components caused by contact with caustic chemicals, including but not
limited to industrial cleaning agents, acid-based products, chlorine, and
brickwash.
Corrosion, wear or failure of standard hardware or aluminum cladding in
extreme conditions including, but not limited to, seacoast or other corrosive
environments, as well as based on elevation, orientation, and altitude, if the
customer fails to follow the required warranty maintenance requirements out
lined in this document and detailed in the SPW Owner’s Manual.
Products purchased through SPW that are manufactured by a third party
(e.g. vinyl windows, skylites, custom hardware) are not covered under the
terms of this warranty. Refer to product manufacturer’s warranty for terms of
coverage.
35
Warranty Maintenance Requirements
NOTE: The performance of the exterior aluminum coated finish, hardware and/or
Components may vary based on installation in extreme environments, including but
not limited to seacoast and other corrosive environments, as well as based on elevation, orientation, altitude and other atmospheric conditions. Normal, regular maintenance of the product is required to maintain the appearance, to extend the finish life,
and to keep the warranty intact.
Exterior Aluminum Coatings:
The following maintenance requirements for SPW products are an integral part of
the warranty given for film integrity (e.g. checking, cracking, chipping and peeling),
color retention, and chalking. The warranty requires that regular cleaning be performed periodically; at least twice a year for non-extreme environments and four
times a year for extreme environments, including, but not limited to, seacoast or
other corrosive environments. The required maintenance procedures include:
Use clean water with slight amounts of mild alkaline detergents to clean the exterior
aluminum clad surfaces.
• The cleaning effect may be increased by rubbing with a clean, soft, nonscratching, non-abrasive cloth or cotton mitten with modest pressure.
• The temperature of the parts to be cleaned must not exceed 80° F.
• Any chips or scratches must be repaired immediately and not left exposed to
the elements.
• For removal of grease and oily substances, isopropyl alcohol may be used.
• The cleaning solution must not be allowed to react or remain on the coating
for more than one (1) hour.
• After cleaning, the surfaces must be rinsed with clean, cold water.
• A proper maintenance record must be kept and documented. This documentation must contain the following information:
• Date
• Name and address of party performing the maintenance
• Description of cleaning procedure and detergents used
• Signature on the document of the person performing the cleaning
procedure
Hardware:
The warranty requires that regular cleaning be performed periodically; at least twice
a year for non-extreme environments and four times a year for extreme environments, including, but not limited to, seacoast or other corrosive environments. The
required maintenance procedures include:
• Products should be cleaned with mild detergent soap and water.
• Do not use harsh cleaning agents (e.g. abrasive, industrial strength or vine
gar/citrus/chlorine based cleaners).
• The cleaning effect may be increased by rubbing with a clean, soft, nonscratching, non-abrasive cloth or cotton mitten with modest pressure
• Always rinse with clean water.
• Dry thoroughly with clean, soft, non-scratching, non-abrasive cloth or cotton
mitten using modest pressure.
Consult the Sierra Pacific Windows Owner Manual for additional cleaning details.
36
Allocation of Risks of SPW Product Performance: Because some water infiltration must be anticipated in all construction, it is imperative that the wall system be
designed and constructed to properly manage moisture. SPW is not responsible for
claims or damages caused by anticipated or unanticipated water infiltration; deficiencies in building design, construction and maintenance; failure to install SPW
products in accordance with SPW Installation Instructions; or the use of SPW products in systems, such as barrier wall systems, unless proper management of moisture
within the wall system is incorporated within the design of the system. The determination of the suitability of all building components, including the use of SPW products, as well as the design and installation of flashing and sealing systems, are the
responsibility of the buyer, owner, architect, contractor, installer, or other construction professional and are not the responsibility of SPW. All risks related to building
design and construction, fitness of SPW product for a particular purpose, or the
maintenance, installation, and use of SPW products shall be assumed by the buyer
and/or owner in conjunction with the architect, contractor, installer, or other construction professional.
This Limited Warranty sets forth our maximum liability for our products. We shall
not be liable for special, indirect, consequential, or incidental damages. Your sole
and exclusive remedy with respect to any and all losses or damages resulting from
any cause whatsoever shall be as specified herein. We make no other warranty or
guarantee, either express or implied, including implied warranties of merchantability
and of fitness for a particular purpose to the original purchaser or to any subsequent
user of the product, except as expressly contained herein. In the event state or
provincial law precludes exclusion or limitation of implied warranties, the duration
of any such warranties shall be no longer than, and the time and manner of presenting any claim hereon shall be the same as, that provided in the express warranty
stated herein.
SPW does not warrant, expressly or impliedly, any special product or item that is
manufactured according to specifications supplied by the consumer.
The warranty on any replacement product will extend for the balance of the original
warranty period.
All warranty claims must be made within the applicable warranty period. SPW is
giving you an express Limited Warranty. SPW cannot and shall not be liable to you
for any other express or implied warranties provided by distributors, dealers, salespersons or any other representatives of SPW whether written or oral. Your exclusive
remedy shall be repair, replacement or refund as stated in this warranty. SPW, in its
sole discretion, may choose to repair the product as an option to replacement in full
satisfaction of its warranty obligation.
Some states do not allow the exclusion or limitation of incidental or consequential
damages or limitation of the duration of implied warranties, so the limitations or
37
exclusions set forth above may not apply to you. Should an implied warranty of
merchantability or fitness for a particular purpose apply to you, those warranties are
limited in time to the duration of this warranty. This warranty gives you specific
legal rights and you may also have other rights that vary from state to state.
Claim Procedure
To initiate a claim action under this Limited Warranty, contact the SPW Territory
Manager or SPW Dealer who sold you the products. In the event this person is
unknown, please contact:
Your local Service Center at 1-800-824-7744, or
Sierra Pacific Windows
Customer Service Manager
PO Box 8489
Red Bluff, CA 96080
www.sierrapacificwindows.com
You will be required to provide the following information: (a) your name, address
and telephone number; (b) description of product for which claim is made; (c) proof
of date of purchase (invoice); (d) name of SPW sales representative or dealer (if
known); and (e) nature of product failure and any further pertinent information.
SPW may charge a fee for on-site product inspections. However, the fee will be fully
refunded if the product is found to contain a defect covered by this warranty.
Limited Warranty (as defined by Magnuson-Moss Warranty-Federal Trade
Commission Improvement Act)
38
Product Reference Information
Order Number ________________________________________________________
Sold To Name ________________________________________________________
Date of Purchase ______________________________________________________
Territory Manager ____________________________________________________
Regional Manager ____________________________________________________
Product Delivery Date__________________________________________________
Notes
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Notes
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Original Print Date: 7/06
Rev. 3/09, 7/10, 6/11, 12/12, 6/14
40
New Industry Leading Warranty
•
•
•
•
•
•
•
30 Year Residential AAMA 2605 Clad Exterior
Coating Coverage
20/10 Year Commercial AAMA 2605 Clad Exterior
Coating Coverage
10 Year AAMA 2604 Clad Exterior Coating Coverage
20 Year Insulated Glass Coverage
10 Year Parts Coverage
2 Year Labor Coverage
Fully Transferable
800.824.7744
www.sierrapacificwindows.com
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