Dell Encryption security Administrator Guide
Reklaam
Reklaam
Dell Encryption Enterprise
Advanced Installation Guide v11.6
November 2022
Rev. A02
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
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Contents
Contents 3
4 Contents
1
Introduction
This guide details how to install and configure Encryption, SED management, Full Disk Encryption, Web Protection and Client
Firewall, and BitLocker Manager.
All policy information and their descriptions are found in the AdminHelp.
Before You Begin
1. Install the Dell Server before deploying clients. Locate the correct guide as shown below, follow the instructions, and then return to this guide.
● Security Management Server Installation and Migration Guide
● Security Management Server Virtual Quick Start Guide and Installation Guide
● Verify that polices are set as desired. Browse through the AdminHelp, available from the ?
at the top right of the screen.
AdminHelp is page-level help designed to help you set and modify policy and understand your options with your Dell
Server.
2. Thoroughly read the
chapter of this document.
3. Deploy clients to users.
Introduction 5
Using This Guide
Use this guide in the following order.
● See
for client prerequisites, computer hardware and software information, limitations, and special registry modifications needed for features.
● If needed, see
Pre-Installation Configuration for SED UEFI, and BitLocker .
● If your clients will be entitled using Dell Digital Delivery, see
Set GPO on Domain Controller to Enable Entitlements .
● If installing clients using the master installer, see:
○
Install Interactively Using the Master Installer
or
○
Install by Command Line Using the Master Installer
● If installing clients using the child installers, the child installer executable files must be extracted from the master installer.
See
Extract the Child Installers from the Master Installer , then return here.
○ Install Child Installers by Command line:
￭
whether a computer is connected to the network, disconnected from the network, lost, or stolen.
￭
Install Full Disk Encryption Client
- use these instructions to install the Full Disk Encryption, which is a component that enforces security policy, whether a computer is connected to the network, disconnected from the network, lost, or stolen.
￭
- use these instructions to install encryption software for SEDs. Although SEDs provide their own encryption, they lack a platform to manage their encryption and policies. With SED Manager, all policies, storage, and retrieval of encryption keys are available from a single console, reducing the risk that computers are unprotected in the event of loss or unauthorized access.
￭
BitLocker deployments and to simplify and reduce the cost of ownership.
NOTE:
Most child installers can be installed interactively, but are not described in this guide.
● See
Commonly Used Scenarios for scripts of our most commonly used scenarios.
Contact Dell ProSupport for Software
Call 877-459-7304, extension 4310039 for 24x7 phone support for your Dell product.
Additionally, online support for Dell products is available at dell.com/support . Online support includes drivers, manuals, technical advisories, FAQs, and emerging issues.
Be sure to help us quickly connect you to the right technical expert by having your Service Tag or Express Service Code available when you call.
For phone numbers outside of the United States, see Dell ProSupport for Software international phone numbers .
6 Introduction
2
Requirements
All Clients
These requirements apply to all clients. Requirements listed in other sections apply to specific clients.
● IT best practices should be followed during deployment. This includes, but is not limited to, controlled test environments for initial tests, and staggered deployments to users.
● The user account performing the installation/upgrade/uninstallation must be a local or domain administrator user, which can be temporarily assigned by a deployment tool such as Microsoft SCCM. A non-administrator user that has elevated privileges is not supported.
● Back up all important data before beginning installation/uninstallation.
● Do not make changes to the computer, including inserting or removing external (USB) drives during installation.
● Administrators should ensure all necessary ports are available.
● Be sure to periodically check dell.com/support for the most current documentation and Technical Advisories.
● The Dell Data Security line of products does not support Windows Insider Preview releases.
Prerequisites
● Microsoft .Net Framework 4.5.2 (or later) is required for the master and child installer's clients. The installer does not install the Microsoft .Net Framework components.
● To verify the version of Microsoft .Net installed, follow these instructions on the computer targeted for installation. See these instructions to install Microsoft .Net Framework 4.5.2.
● If installing Encryption in FIPS mode, Microsoft .Net Framework 4.6 is required.
Hardware
● The following table details the minimum supported computer hardware.
Hardware
○ Intel Pentium or AMD Processor
○ 110 MB of available disk space
○ 512MB RAM
NOTE: Additional free disk space is required to encrypt files on the endpoint. Size varies based on enabled policies and drive capacity.
Localization
● Dell Encryption, SED Manager, PBA advanced authentication, and BitLocker Manager are multilingual user interface compliant and are localized in the following languages.
Language Support
EN - English
ES - Spanish
FR - French
IT - Italian
DE - German
KO - Korean
PT-BR - Portuguese, Brazilian
JA - Japanese PT-PT - Portuguese, Portugal (Iberian)
Requirements 7
Encryption
● The client computer must have network connectivity to activate.
● To activate a Microsoft Live account with Dell Encryption, refer to this KB article 124722 .
● To reduce initial encryption time, run the Windows Disk Cleanup Wizard to remove temporary files and any other unnecessary data.
● Windows Hello for Business support requires Encryption Enterprise v11.0 or later running on Windows 10.
● Windows Hello for Business support requires activation against a Dell Server running v11.0 or later.
● Turn off sleep mode during the initial encryption sweep to prevent an unattended computer from going to sleep. Encryption cannot occur on a sleeping computer (nor can decryption).
● Encryption does not support dual boot configurations since it is possible to encrypt system files of the other operating system, which would interfere with its operation.
● Dell Encryption cannot be upgraded to v10.7.0 from versions earlier than v8.16.0. Endpoints running versions prior to v8.16.0
must upgrade to v8.16.0 then upgrade to v10.7.0.
● The master installer does not support upgrades from pre-v8.0 components. Extract the child installers from the master installer and upgrade the component individually. See
Extract the Child Installers from the Master Installer
for extraction instructions.
● Encryption now supports Audit Mode. Audit Mode allows administrators to deploy Encryption as part of the corporate image, rather than using a third-party SCCM or similar solution. For instructions about how to install Encryption on a corporate image, see KB article 129990 .
● Encryption client is tested against and is compatible with several popular signature-based antiviruses and AI-driven antivirus solutions including McAfee Virus Scan Enterprise, McAfee Endpoint Security, Symantec Endpoint Protection,
CylancePROTECT, CrowdStrike Falcon, Carbon Black Defense, and several others. Hard-coded exclusions are included by default for many antivirus providers to prevent incompatibilities between antivirus scanning and encryption.
If your organization uses an unlisted antivirus provider or any compatibility issues are being seen, please see KB article
126046 or
for assistance validating configuration for interoperation between your software solutions and Dell Data Security solutions.
● Dell Encryption utilizes Intel's encryption instruction sets, Integrated Performance Primitives (IPP). For more information, see KB article 126015 .
● The TPM is used for sealing the General Purpose Key. Therefore, if running Encryption, clear the TPM in the BIOS before installing a new operating system on the target computer.
● In-place operating system re-install is not supported. To re-install the operating system, perform a backup of the target computer, wipe the computer, install the operating system, then recover the encrypted data following established recovery procedures.
● The master installer installs these components if not already installed on the target computer. When using the child installer , you must install these components before installing the clients.
Prerequisite
○ Visual C++ 2012 Update 4 or later Redistributable Package (x86 or x64)
○ Visual C++ 2017 or later Redistributable Package (x86 or x64)
Visual C++ 2017 requires Windows Update KB2999226 if installed on Windows 7.
○ As of January 2020, SHA1 signing certificates are no longer valid and cannot be renewed. Devices running
Windows 7 or Windows Server 2008 R2 must install Microsoft KBs https://support.microsoft.com/help/4474419 and https://support.microsoft.com/help/4490628 to validate SHA256 signing certificates on applications and installation packages.
Applications and installation packages signed with SHA1 certificates will function but an error will display on the endpoint during installation or execution of the application without these updates installed
● The Secured Windows Hibernation File and Prevent Unsecured Hibernation policies are not supported in UEFI mode.
● Deferred activation allows the Active Directory user account used during activation to be independent of the account used to login to the endpoint. Instead of the network provider capturing the authentication information, the user instead manually specifies the Active Directory-based account when prompted. Once the credentials are entered, the authentication information is securely sent to the Dell Server which validates it against the configured Active Directory domains. For more information, see KB article 124736 .
● Following Windows 10 feature upgrade, a restart is required to finalize Dell Encryption. The following message displays in the notification area after Windows 10 feature upgrades:
8 Requirements
Hardware
● The following table details supported hardware.
Optional Embedded Hardware
○ TPM 1.2 or 2.0
Operating Systems
● The following table details supported operating systems.
Windows Operating Systems (32- and 64-bit)
○ Windows 7 SP1: Enterprise, Professional, Ultimate
○ Windows Embedded Standard 7 with Application Compatibility template
○ Windows 10: Education, Enterprise, Pro v1909-v22H2 (November 2019 Update/19H2 - November 2022 Update/22H2)
Note: OEMs and ODMs do not ship Windows 10 v2004 (May 2020 Update/20H1 and later) with 32-bit architecture. For more information, see https://docs.microsoft.com/windows-hardware/design/minimum/minimumhardware-requirements-overview .
￭ Windows 10 2016 LTSB
￭ Windows 10 2019 LTSC
￭ Windows 10 2021 LTSC
○ Windows 11: Enterprise, Pro v21H2 - 22H2
○ Deferred Activation includes support for all of the above
Encryption External Media
Operating Systems
● External media must have approximately 55MB available plus open space on the media that is equal to the largest file to be encrypted to host Encryption External Media.
● The following table details the operating systems supported when accessing media protected by Encryption External Media:
Windows Operating Systems Supported to Access Encrypted Media (32- and 64-bit)
○ Windows 7 SP1: Enterprise, Professional, Ultimate
○ Windows Embedded Standard 7 with Application Compatibility template
○ Windows 10: Education, Enterprise, Pro v1909-v22H2 (November 2019 Update/19H2 - November 2022 Update/22H2)
Note: OEMs and ODMs do not ship Windows 10 v2004 (May 2020 Update/20H1 and later) with 32-bit architecture. For more information, see https://docs.microsoft.com/windows-hardware/design/minimum/minimumhardware-requirements-overview .
￭ Windows 10 2016 LTSB
Requirements 9
Windows Operating Systems Supported to Access Encrypted Media (32- and 64-bit)
￭ Windows 10 2019 LTSC
￭ Windows 10 2021 LTSC
○ Windows 11: Enterprise, Pro v21H2 - 22H2
○ Deferred Activation includes support for all of the above
Mac Operating Systems Supported to Access Encrypted Media (64-bit kernels)
○ macOS High Sierra 10.13.5 - 10.13.6
○ macOS Mojave 10.14.0 - 10.14.4
○ macOS Catalina 10.15.5 - 10.15.6
Full Disk Encryption
● Full Disk Encryption requires activation against a Dell Server running v9.8.2 or later.
● Full Disk Encryption is not currently supported within virtualized host computers.
● Full Disk Encryption requires a discrete hardware TPM. PTT and firmware-based TPMs are not supported at this time.
● Third-party credential providers will not function with FDE features installed and all third-party credential providers will be disabled when the PBA is enabled.
● The client computer must have network connectivity or access code to activate.
● The computer must have a wired network connection for a smartcard user to log in through pre-boot authentication for the first time.
● Operating system Feature updates are not supported with Full Disk Encryption.
● A wired connection is required for the PBA to communicate with the Dell Server.
● An SED cannot be present on the target computer.
● Full Disk Encryption is not supported with BitLocker or BitLocker Manager. Do not install Full Disk Encryption on a computer on which BitLocker or BitLocker Manager is installed.
● Dell recommends the latest Intel Rapid Storage Technology Driver with NVMe drives.
● Any NVMe drive that is being leveraged for PBA:
○ If the Dell device was manufactured in 2018 or later: Either RAID ON or AHCI may be leveraged with NVMe drives.
○ The BIOS boot mode must be set to Unified Extensible Firmware Interface (UEFI). Legacy operation ROMs must be disabled.
● Any non-NVMe drive that is being leveraged for PBA:
○ BIOS SATA operation can be set to either AHCI or RAID ON.
○ The operating system crashes when switched from RAID ON > AHCI if the AHCI controller drivers are not pre-installed.
For instructions on how to switch from RAID > AHCI (or conversely), see KB article 124714 .
● Full Disk Encryption management does not support dual boot configurations since it is possible to encrypt system files of the other operating system, which would interfere with its operation.
● In-place operating system re-install is not supported. To re-install the operating system, perform a backup of the target computer, wipe the computer, install the operating system, then recover the encrypted data following established recovery procedures.
● Direct Feature Updates from Windows 10 v1607 (Anniversary Update/Redstone 1), to the Windows 10 v1903 (May 2019
Update/19H1) are not supported with FDE. Dell recommends updating the operating system to a newer Feature Update if updating to Windows 10 v1903. Any attempts to update directly from Windows 10 v1607 to v1903 results in an error message and the update is prevented.
● All disks must be initialized and formatted before enabling Full Disk Encryption.
● Multi-disk encryption configurations with Full Disk Encryption require the following:
○ All disks in the target system must have the following configuration:
￭ Non-SED drives
￭ Configured in the same boot mode
￭ Initialized as GUID Partition Table (GPT)
￭ Disks must be primary partitions
￭ Disks must have an assigned drive letter
○ A reboot is required to encrypt new disks after initial configuration.
10 Requirements
○ A maximum of 16 disks can be encrypted.
○ In UEFI boot mode, the operating system can be installed on any target disk.
○ In Legacy boot mode, the operating system must be installed on the first disk (Disk #0). If the operating system is not installed on the first disk, Multi-disk encryption is disabled.
Enable Multi-Disk encryption in the Management Console. See Registry Settings
to see Windows Registry values for
Multi-disk encryption and multi-sweep.
● The master installer installs these components if not already installed on the target computer. When using the child installer , you must install these components before installing the clients.
●
Prerequisite
○ Visual C++ 2017 or later Redistributable Package (x86 or x64)
Visual C++ 2017 requires Windows Update KB2999226 if installed on Windows 7.
○ As of January 2020, SHA1 signing certificates are no longer valid and cannot be renewed. Devices running
Windows 7 or Windows Server 2008 R2 must install Microsoft KBs https://support.microsoft.com/help/4474419 and https://support.microsoft.com/help/4490628 to validate SHA256 signing certificates on applications and installation packages.
Applications and installation packages signed with SHA1 certificates will function but an error will display on the endpoint during installation or execution of the application without these updates installed
NOTE: A password is required with pre-boot authentication. Dell recommends a minimum password setting compliant with internal security policies.
●
●
NOTE: When PBA is used, the Sync All Users policy should be enabled if a computer has multiple users. Additionally, all users must have passwords. Zero-length password users will be locked out of the computer following activation.
NOTE: Computers protected by Full Disk Encryption must be updated to Windows 10 v1703 (Creators Update/Redstone
2) or later before updating to Windows 10 v1903 (May 2019 Update/19H1) or later. If this upgrade path is attempted, an error message displays.
NOTE: Full Disk Encryption must be configured with Encryption Algorithm set to AES-256 and Encryption Mode set to
CBC.
NOTE: In-place operating system upgrade from Windows 7 to Windows 10 is not supported.
Hardware
● The following table details supported hardware.
Optional Embedded Hardware
○ TPM 1.2 or 2.0
Authentication Options with Full Disk Encryption Client
● Specific hardware is required, to use smart cards and to authenticate on UEFI computers. Configuration is required to use smart cards with pre-boot authentication. The following tables show authentication options available by operating system, when hardware and configuration requirements are met.
Non-UEFI
PBA
Password Fingerprint
Windows 7 SP0-SP1 X 1
Contacted Smart card
SIPR Card
X 1 2
Requirements 11
Non-UEFI
PBA
Password Fingerprint Contacted Smart card
SIPR Card
1. Available when authentication drivers are downloaded from support.dell.com.
UEFI
Windows 10
PBA - on supported Dell Computers
Password Fingerprint
X 1
1. Available with supported UEFI computers.
Contacted Smart card
SIPR Card
X 1
Dell Computer Models Supported with UEFI Boot Mode
● For the most up-to-date list of platforms supported with the Full Disk Encryption, see KB article 126855 .
● For a list of docking stations and adapters supported with Full Disk Encryption, see KB article 124241 .
Operating Systems
● The following table details supported operating systems.
Windows Operating Systems (64-bit)
○ Windows 7 SP1: Enterprise, Professional, Ultimate
○ Windows Embedded Standard 7 with Application Compatibility template
○ Windows 10: Education, Enterprise, Pro v1909-v22H2 (November 2019 Update/19H2 - November 2022 Update/22H2)
Note: OEMs and ODMs do not ship Windows 10 v2004 (May 2020 Update/20H1 and later) with 32-bit architecture. For more information, see https://docs.microsoft.com/windows-hardware/design/minimum/minimumhardware-requirements-overview .
￭ Windows 10 2016 LTSB
￭ Windows 10 2019 LTSC
￭ Windows 10 2021 LTSC
○ Windows 11: Enterprise, Pro v21H2 - 22H2
Encryption on Server Operating Systems
Encryption of server operating systems is intended for use on computers running in server mode, particularly file servers.
● Encryption on server operating systems is compatible only with Encryption Enterprise and Endpoint Security Suite
Enterprise.
● Encryption on server operating systems provides:
○ Software encryption
○ Removable media encryption
○ Port controls
NOTE:
The server must support port controls.
12 Requirements
Port Control System policies affect removable media on protected servers, for example, by controlling access and usage of the server's USB ports by USB devices. USB port policy applies to external USB ports. Internal USB port functionality is not affected by USB port policy. If USB port policy is disabled, the client USB keyboard and mouse do not function and the user cannot use the computer unless a Remote Desktop Connection is set up before the policy is applied.
● The master installer installs these components if not already installed on the target computer. When using the child installer , you must install these components before installing the clients.
Prerequisite
○ Visual C++ 2012 Update 4 or later Redistributable Package (x86 or x64)
○ Visual C++ 2017 or later Redistributable Package (x86 or x64)
Visual C++ 2017 requires Windows Update KB2999226 if installed on Windows 7.
○ As of January 2020, SHA1 signing certificates are no longer valid and cannot be renewed. Devices running
Windows 7 or Windows Server 2008 R2 must install Microsoft KBs https://support.microsoft.com/help/4474419 and https://support.microsoft.com/help/4490628 to validate SHA256 signing certificates on applications and installation packages.
Applications and installation packages signed with SHA1 certificates will function but an error will display on the endpoint during installation or execution of the application without these updates installed
Encryption of server operating systems is for use with:
● File servers with local drives
● Virtual Machine (VM) guests running a server operating system or non-server operating system as a simple file server
● Supported configurations:
○ Servers equipped with RAID 5 or 10 drives; RAID 0 (striping) and RAID 1 (mirroring) are supported independent of each other.
○ Servers equipped with multi TB RAID drives
○ Servers equipped with drives that can be changed out without shutting down the computer
○ Server Encryption is validated against industry-leading antivirus providers.. Hard-coded exclusions are in place for these anti-virus providers to prevent incompatibilities between anti-virus scanning and encryption. If your organization uses an anti-virus provider that is not listed, see KB article 126046 or
contact Dell ProSupport for help.
Encryption of server operating systems is not for use with:
● Security Management Servers/Security Management Server Virtuals or servers running databases for Security Management
Servers/Security Management Server Virtual.
● Encryption Personal.
● SED Manager, PBA advanced authentication or BitLocker Manager.
● Servers that are part of distributed file systems (DFS).
● Migration to or from Encryption on a server operating system. Upgrade from External Media Edition to Encryption of server operating systems requires that the previous product is uninstalled completely before installing Encryption on server operating systems.
● VM hosts (A VM Host typically contains multiple VM guests.)
● Domain Controllers
● Exchange Servers
● Servers hosting databases (SQL, Sybase, SharePoint, Oracle, MySQL, Exchange, etc.)
● Servers using any of the following technologies:
○ Resilient file systems
○ Fluid file systems
○ Microsoft storage spaces
○ SAN/NAS network storage solutions
○ iSCSI connected devices
○ Deduplication software
○ Hardware deduplication
○ Split RAIDs (multiple volumes across a single RAID)
○ SEDs (RAIDs and NON-RAID)
○ Auto-logon (Windows 7, 8/8.1) for kiosks
Requirements 13
○ Microsoft Storage Server 2012
● Encryption on a server operating system does not support dual boot configurations since it is possible to encrypt system files of the other operating system, which would interfere with its operation.
● In-place operating system re-installs are not supported. To re-install the operating system, perform a backup of the target computer, wipe the computer, install the operating system, then recover the encrypted data by following recovery procedures. For more information about recovering encrypted data, refer to the Recovery Guide .
Operating Systems
The following table details supported operating systems.
Operating Systems (32- and 64-bit)
● Windows 7 SP1: Enterprise, Professional, Ultimate
● Windows Embedded Standard 7 with Application Compatibility template
● Windows 10: Education, Enterprise, Pro v1909-v22H2 (November 2019 Update/19H2 - November 2022 Update/22H2)
Note: OEMs and ODMs do not ship Windows 10 v2004 (May 2020 Update/20H1 and later) with 32-bit architecture. For more information, see https://docs.microsoft.com/windows-hardware/design/minimum/minimumhardware-requirements-overview .
○ Windows 10 2016 LTSB
○ Windows 10 2019 LTSC
○ Windows 10 2021 LTSC
● Windows 11: Enterprise, Pro v21H2 - 22H2
● Deferred Activation includes support for all of the above
Supported Server Operating Systems
● Windows Server 2008 R2 SP1: Standard Edition, Datacenter Edition, Enterprise Edition, Webserver Edition
● Windows Server 2012: Standard Edition, Essentials Edition, Datacenter Edition (Server Core is not supported)
● Windows Server 2012 R2: Standard Edition, Essentials Edition, Datacenter Edition(Server Core is not supported)
● Windows Server 2016: Standard Edition, Essentials Edition, Datacenter Edition (Server Core is not supported)
● Windows Server 2019: Standard Edition, Datacenter Edition
● Windows Server 2022: Standard Edition, Datacenter Edition
Operating Systems Supported with UEFI Mode
● Windows 10: Education, Enterprise, Pro v1909-v22H2 (November 2019 Update/19H2 - November 2022 Update/22H2)
Note: OEMs and ODMs do not ship Windows 10 v2004 (May 2020 Update/20H1 and later) with 32-bit architecture. For more information, see https://docs.microsoft.com/windows-hardware/design/minimum/minimumhardware-requirements-overview .
○ Windows 10 2016 LTSB
○ Windows 10 2019 LTSC
○ Windows 10 2021 LTSC
● Windows 11: Enterprise, Pro v21H2 - 22H2
NOTE:
On a supported UEFI computer, after selecting Restart from the main menu, the computer restarts and then displays one of two possible logon screens. The logon screen that displays is determined by differences in computer platform architecture.
14 Requirements
Encryption External Media
Operating Systems
● External media must have approximately 55MB available plus open space on the media that is equal to the largest file to be encrypted to host Encryption External Media.
● The following details the supported operating systems when accessing Dell-protected media:
Windows Operating Systems Supported to Access Encrypted Media (32- and 64-bit)
● Windows 7 SP1: Enterprise, Professional, Ultimate
● Windows Embedded Standard 7 with Application Compatibility template
● Windows 10: Education, Enterprise, Pro v1909-v22H2 (November 2019 Update/19H2 - November 2022 Update/22H2)
Note: OEMs and ODMs do not ship Windows 10 v2004 (May 2020 Update/20H1 and later) with 32-bit architecture. For more information, see https://docs.microsoft.com/windows-hardware/design/minimum/minimumhardware-requirements-overview .
○ Windows 10 2016 LTSB
○ Windows 10 2019 LTSC
○ Windows 10 2021 LTSC
● Windows 11: Enterprise, Pro v21H2 - 22H2
● Deferred Activation includes support for all of the above
Supported Server Operating Systems
● Windows Server 2012 R2
Mac Operating Systems Supported to Access Encrypted Media (64-bit kernels)
● macOS High Sierra 10.13.5 - 10.13.6
● macOS Mojave 10.14.0 - 10.14.4
● macOS Catalina 10.15.1 - 10.15.4
SED Manager
● The computer must have a wired network connection to successfully install SED Manager.
● The computer must have a wired network connection for a smart card user to log in through pre-boot authentication for the first time.
● Third-party credential providers will not function with SED Manager installed and all third-party credential providers will be disabled when the PBA is enabled.
● IPv6 is not supported.
● SED Manager is not currently supported within virtualized host computers.
● Be prepared to shut down and restart the computer after you apply policies and are ready to begin enforcing them.
● Computers equipped with self-encrypting drives cannot be used with HCA cards. Incompatibilities exist that prevent the provisioning of the HCA. Dell does not sell computers with self-encrypting drives that support the HCA module. This unsupported configuration would be an after-market configuration.
● If the computer targeted for encryption is equipped with a self-encrypting drive, ensure that the Active Directory option,
User Must Change Password at Next Logon , is disabled. Pre-boot authentication does not support this Active Directory option.
● Dell recommends that you do not change the authentication method after the PBA has been activated. If you must switch to a different authentication method, you must either:
○ Remove all the users from the PBA.
or
○ Deactivate the PBA, change the authentication method, and then re-activate the PBA.
● Configuration of self-encrypting drives for SED Manager differ between NVMe and non-NVMe (SATA) drives, as follows.
Requirements 15
○ Any NVMe drive that is being leveraged for PBA:
￭ If the Dell device was manufactured in 2018 or later: Either RAID ON or AHCI may be leveraged with NVMe drives.
￭ The BIOS boot mode must be set to Unified Extensible Firmware Interface (UEFI). Legacy operation ROMs must be disabled.
○ Any non-NVMe drive that is being leveraged for PBA:
￭ BIOS SATA operation can be set to either AHCI or RAID ON.
￭ The operating system will crash when switched from RAID ON > AHCI if the AHCI controller drivers are not preinstalled. For instructions on how to switch from RAID > AHCI (or vice versa), see KB article 124714 .
Supported OPAL compliant SEDs require updated Intel Rapid Storage Technology Drivers, located at www.dell.com/support .
Dell recommends the latest Intel Rapid Storage Technology Driver.
NOTE: The Intel Rapid Storage Technology Drivers are platform dependent. You can find your system's driver at the link above based on your computer model.
● The master installer installs these components if not already installed on the target computer. When using the child installer , you must install these components before installing the clients.
Prerequisite
○ Visual C++ 2017 or later Redistributable Package (x86 or x64)
Visual C++ 2017 requires Windows Update KB2999226 if installed on Windows 7.
○ As of January 2020, SHA1 signing certificates are no longer valid and cannot be renewed. Devices running
Windows 7 or Windows Server 2008 R2 must install Microsoft KBs https://support.microsoft.com/help/4474419 and https://support.microsoft.com/help/4490628 to validate SHA256 signing certificates on applications and installation packages.
Applications and installation packages signed with SHA1 certificates will function but an error will display on the endpoint during installation or execution of the application without these updates installed
● SED Manager is not supported with Encryption on server operating systems .
● Multi-disk encryption configurations with SED Manager require the following:
○ All disks in the target system must have the following configuration:
￭ SED drives
￭ Disks must have an assigned drive letter
○ In UEFI boot mode, the operating system can be installed on any target disk.
○ In Legacy boot mode, the operating system must be installed on the first disk (Disk #0). If the operating system is not installed on the first disk, Multi-disk encryption is disabled.
Enable Multi-Disk encryption in the Management Console. See Registry Settings
to see Windows Registry values for
Multi-disk encryption and multi-sweep.
● NOTE: A password is required with pre-boot authentication. Dell recommends a minimum password setting compliant with internal security policies.
●
●
●
NOTE: When PBA is used, the Sync All Users policy should be enabled if a computer has multiple users. Additionally, all users must have passwords. Zero-length password users will be locked out of the computer following activation.
NOTE: Computers protected by SED Manager must be updated to Windows 10 v1703 (Creators Update/Redstone 2) or later before updating to Windows 10 v1903 (May 2019 Update/19H1) or later. If this upgrade path is attempted, an error message displays.
NOTE: In-place operating system upgrade from Windows 7 to Windows 10 is not supported.
Hardware
OPAL Compliant SEDs
● For the most up-to-date list of Opal compliant SEDs supported with the SED Manager, refer to this KB article 126855
● For the most up-to-date list of platforms supported with the SED Manager, see KB article 126855 .
16 Requirements
● For a list of docking stations and adapters supported with SED Manager, see KB article 124241 .
Pre-Boot Authentication Options with SED Manager
● Specific hardware is required to use smart cards and to authenticate on UEFI computers. Configuration is required to use smart cards with pre-boot authentication. The following tables show authentication options available by operating system, when hardware and configuration requirements are met.
Non-UEFI
Windows 7 SP0-SP1
Windows 8.1
PBA
Password
X 1
X 1
X 1
Fingerprint
Windows 10
1. Available when authentication drivers are downloaded from dell.com/support
2. Available with a supported OPAL SED
Contacted Smart card
SIPR Card
X 1 2
X 1 2
X 1 2
UEFI
PBA - on supported Dell Computers
Password Fingerprint Contacted Smart card
SIPR Card
Windows 7
Windows 8.1
Windows 10
X 1
X 1
1. Available with a supported OPAL SED on supported UEFI computers
X
X
1
1
International Keyboards
The following table lists international keyboards supported with Pre-boot Authentication on UEFI and non-UEFI computers.
International Keyboard Support - UEFI
DE-FR - (French Swiss) EN-GB - English (British English)
EN-CA - English (Canadian English) DE-CH - (German Swiss)
EN-US - English (American
English)
International Keyboard Support - Non-UEFI
AR - Arabic (using Latin letters)
DE-FR - (French Swiss)
DE-CH - (German Swiss)
EN-US - English (American English)
EN-GB - English (British English)
EN-CA - English (Canadian English)
Requirements 17
Operating Systems
● The following table details the supported operating systems.
Windows Operating Systems (32- and 64-bit)
○ Windows 7 SP1: Enterprise, Professional, Ultimate
○ Windows Embedded Standard 7 with Application Compatibility template
○ Windows 10: Education, Enterprise, Pro v1909-v22H2 (November 2019 Update/19H2 - November 2022 Update/22H2)
Note: OEMs and ODMs do not ship Windows 10 v2004 (May 2020 Update/20H1 and later) with 32-bit architecture. For more information, see https://docs.microsoft.com/windows-hardware/design/minimum/minimumhardware-requirements-overview .
￭ Windows 10 2016 LTSB
￭ Windows 10 2019 LTSC
￭ Windows 10 2021 LTSC
○ Windows 11: Enterprise, Pro v21H2 - 22H2
Localization
SED Manager is a multilingual user interface compliant and is localized the following languages. UEFI mode and PBA advanced authentication are supported in the following languages:
Language Support
EN - English
FR - French
IT - Italian
DE - German
ES - Spanish
JA - Japanese
KO - Korean
PT-BR - Portuguese, Brazilian
PT-PT - Portuguese, Portugal (Iberian)
BitLocker Manager
● Consider reviewing Microsoft BitLocker requirements if BitLocker is not yet deployed in your environment,
● Ensure that the PBA partition is already set up. If BitLocker Manager is installed before the PBA partition is set up, BitLocker cannot be enabled and BitLocker Manager will not be operational. See
Pre-Installation Configuration to Set Up a BitLocker
● A Dell Server is required to use BitLocker Manager.
● Ensure a signing certificate is available within the database. For more information, see KB article 124931 .
● The keyboard, mouse, and video components must be directly connected to the computer. Do not use a KVM switch to manage peripherals as the KVM switch can interfere with the computer's ability to properly identify hardware.
● Turn on and enable the TPM. BitLocker Manager takes ownership of the TPM and does not require a reboot. However, if a
TPM ownership already exists, BitLocker Manager begins the encryption setup process (no restart is required). The point is that the TPM must be owned and enabled.
● The BitLocker Manager uses the approved AES FIPS validated algorithms if FIPS mode is enabled for the GPO security setting "System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing" on the device and you manage that device via our product. BitLocker Manager does not force this mode as default for BitLocker-encrypted clients because Microsoft now suggests customers not use their FIPS validated encryption due to numerous issues with application compatibility, recovery, and media encryption: http://blogs.technet.com
.
● BitLocker Manager is not supported with Encryption of server operating systems.
● When using a Remote Desktop connection with an endpoint leveraging BitLocker Manager, Dell recommends running any
Remote Desktop sessions in console mode to avoid any UI interaction issues with the existing user session via the following command:
18 Requirements
mstsc /admin /v:<target_ip_address>
● The master installer installs these components if not already installed on the target computer. When using the child installer , you must install these components before installing the clients.
●
●
Prerequisite
○ Visual C++ 2017 or later Redistributable Package (x86 or x64)
Visual C++ 2017 requires Windows Update KB2999226 if installed on Windows 7.
○ As of January 2020, SHA1 signing certificates are no longer valid and cannot be renewed. Devices running
Windows 7 or Windows Server 2008 R2 must install Microsoft KBs https://support.microsoft.com/help/4474419 and https://support.microsoft.com/help/4490628 to validate SHA256 signing certificates on applications and installation packages.
Applications and installation packages signed with SHA1 certificates will function but an error will display on the endpoint during installation or execution of the application without these updates installed
NOTE: Computers protected by Bitlocker Manager must be updated to Windows 10 v1703 (Creators Update/Redstone
2) or later before updating to Windows 10 v1903 (May 2019 Update/19H1) or later. If this upgrade path is attempted, an error message displays.
NOTE: In-place operating system upgrades to a newer version - such as Windows 7 or Windows 10 - to Windows 11 is not supported.
Hardware
● The following table details supported hardware.
Optional Embedded Hardware
○ TPM 1.2 or 2.0
Operating Systems
● The following tables detail supported operating systems.
Windows Operating Systems
○ Windows 7 SP0-SP1: Enterprise, Ultimate (32- and 64-bit)
NOTE: BitLocker Manager does not support TPM 2.0 on Windows 7 devices. Devices with BitLocker Manager on
Windows 7 may not have KB article KB3133977 or KB3125574 installed. To resolve issues with BitLocker Manager on Windows 7, ensure these KBs are not installed.
○ Windows 10: Education, Enterprise, Pro v1909-v22H2 (November 2019 Update/19H2 - November 2022 Update/22H2)
Note: OEMs and ODMs do not ship Windows 10 v2004 (May 2020 Update/20H1 and later) with 32-bit architecture. For more information, see https://docs.microsoft.com/windows-hardware/design/minimum/minimumhardware-requirements-overview .
￭ Windows 10 2016 LTSB
￭ Windows 10 2019 LTSC
￭ Windows 10 2021 LTSC
○ Windows 11: Enterprise, Pro v21H2 - 22H2
Windows Server Operating Systems
○ Windows Server 2008 R2: Standard Edition, Enterprise Edition (64-bit)
○ Windows Server 2012 R2: Standard Edition, Enterprise Edition (64-bit)
○ Windows Server 2016: Standard Edition, Datacenter Edition (64-bit)
○ Windows Server 2019: Standard Edition, Datacenter Edition (64-bit)
Requirements 19
Windows Server Operating Systems
○ Windows Server 2022: Standard Edition, Datacenter Edition
Windows updates KB3133977 and KB3125574 must not be installed if installing BitLocker Manager on Windows 7.
20 Requirements
3
Registry Settings
● This section details all Dell ProSupport approved registry settings for local client computers, regardless of the reason for the registry setting. If a registry setting overlaps two products, it is listed in each category.
● These registry changes should be done by administrators only and may not be appropriate or function in all scenarios.
Encryption
● If a self-signed certificate is used on the Dell Server. For Windows, certificate trust validation must remain disabled on the client computer (trust validation is disabled by default with Dell Server). Before enabling trust validation on the client computer, the following requirements must be met.
○ A certificate signed by a root authority, such as EnTrust or Verisign, must be imported into Dell Server.
○ The full chain of trust of the certificate must be stored in the Microsoft keystore on the client computer.
○ To enable trust validation for Encryption, change the value of the following registry entry to 0 on the target computer.
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]
"IgnoreCertErrors"=DWORD:00000000
0 = Fail if a certificate error is encountered
1= Ignores errors
● To create an Encryption Removal Agent log file, create the following registry entry on the computer targeted for decryption.
See
(Optional) Create an Encryption Removal Agent Log File .
[HKLM\Software\Credant\DecryptionAgent]
"LogVerbosity"=DWORD:2
0: no logging
1: logs errors that prevent the service from running
2: logs errors that prevent complete data decryption (recommended level)
3: logs information about all decrypting volumes and files
5: logs debugging information
● To disable prompting the user to reboot their computer after the Encryption Removal Agent finishes its final state in the decryption process, modify the following registry value or modify the Force Reboot on Update policy in the Management
Console.
[HKLM\Software\Dell\Dell Data Protection]
"ShowDecryptAgentRebootPrompt"=DWORD
1 = enabled (displays prompt)
0 = disabled (hides prompt)
● By default, during installation, the notification area icon is displayed. Use the following registry setting to hide the notification area icon for all managed users on a computer after the original installation. Create or modify the registry setting:
[HKLM\Software\CREDANT\CMGShield]
"HIDESYSTRAYICON"=DWORD:1
● By default, all temporary files in the c:\windows\temp directory are automatically deleted during installation. Deletion of temporary files speeds initial encryption and occurs before the initial encryption sweep.
However, if your organization uses a third-party application that requires the file structure within the \temp directory to be preserved, you should prevent this deletion.
To disable temporary file deletion, create or modify the registry setting as follows:
Registry Settings 21
[HKLM\SOFTWARE\CREDANT\CMGShield]
"DeleteTempFiles"=REG_DWORD:0
Not deleting temporary files increases initial encryption time.
● Encryption displays the length of each policy update delay prompt for five minutes each time. If the user does not respond to the prompt, the next delay begins. The final delay prompt includes a countdown and progress bar, and it displays until the user responds, or the final delay expires and the required logoff/reboot occurs.
You can change the behavior of the user prompt to begin or delay encryption, to prevent encryption processing after no user response to the prompt. To do this, set the value:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]
"SnoozeBeforeSweep"=DWORD:1
Any non-zero value changes the default behavior to snooze. With no user interaction, encryption processing is delayed up to the number of configurable allowed delays. Encryption processing begins when the final delay expires.
Calculate the maximum possible delay as follows (a maximum delay would involve the user never responding to a delay prompt, each of which displays for 5 minutes):
(NUMBER OF POLICY UPDATE DELAYS ALLOWED × LENGTH OF EACH POLICY UPDATE DELAY) + (5 MINUTES ×
[NUMBER OF POLICY UPDATE DELAYS ALLOWED - 1])
● Use the registry setting to have Encryption poll the Dell Server for a forced policy update. Create or modify the registry setting:
[HKLM\SOFTWARE\Credant\CMGShield\Notify]
"PingProxy"=DWORD value:1
The registry setting automatically disappears when done.
● Use the registry settings to allow Encryption to send an optimized, full (activated and unactivated users), or full (activated users only) inventory to the Dell Server.
○ Send Optimized Inventory to Dell Server:
Create or modify the registry setting:
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]
"OnlySendInvChanges"=REG_DWORD:1
If no entry is present, optimized inventory is sent to the Dell Server.
○ Send Full Inventory to Dell Server:
Create or modify the registry setting:
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]
"OnlySendInvChanges"=REG_DWORD:0
If no entry is present, optimized inventory is sent to the Dell Server.
○ Send Full Inventory for All Activated Users
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]
"RefreshInventory"=REG_DWORD:1
This entry is deleted from the registry as soon as it is processed. The value is saved in the vault, so even if the computer is rebooted before the inventory upload takes place, Encryption still honors this request the next successful inventory upload.
This entry supersedes the OnlySendInvChanges registry value.
● Slotted Activation is a feature that allows you to spread activations of clients over a set time period to ease Dell Server load during a mass deployment. Activations are delayed based on algorithmically generated time slots to provide a smooth distribution of activation times.
For users requiring activation through VPN, a slotted activation configuration for the client may be required, to delay initial activation for long enough to allow time for the VPN client to establish a network connection.
These registry entries require a restart of the computer for the updates to take effect.
○ Slotted Activation
22 Registry Settings
To enable or disable this feature, create a DWORD with the name SlottedActivation under the parent key:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\]
○ Activation Slot
To enable or disable this feature, create a subkey with the name ActivationSlot under the parent key:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\]
Activation Slot - a string that defines the period within which Encryption attempts to activate with the Dell Server. These values are defined in seconds, and the syntax is defined by <lowervalue>,<uppervalue>. An example would be 120,300.
This means that Encryption attempts to activate at a random time between 2 minutes and 5 minutes after user login.
￭ Calendar Repeat
To enable or disable this feature, create a subkey with the name CalRepeat under the parent key:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\ActivationSlot]
CalRepeat - A DWORD that defines the time period in seconds that the activation slot interval occurs. Use this setting to override the time period in seconds that the activation slot interval occurs. 25200 seconds are available for slotting activations during a seven-hour period. The default setting is 86400 seconds, which represents a daily repeat.
The suggested decimal value is 600, which represents 10 minutes.
￭ Slot Interval
To enable or disable this feature, create a subkey with the name SlotInterval under the parent key:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\ActivationSlot]
Slot Interval - A string value that defines the intervals between slot activations. The suggested setting is 45,120. This represents activation time being randomly assigned between 45 and 120 seconds.
￭ Missed Threshold
To enable or disable this feature, create a subkey with the name MissThreshold under the parent key:
[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\ActivationSlot]
MissThreshold - a DWORD value that contains a positive integer that defines the number of attempts to activate before a log off is required. If the MissThreshold is reached, activation attempts cease until the next login for the unactivated user. The count for MissThreshold is always reset on logoff.
The registry keys collect slotted activation user data:
[HKCU/Software/CREDANT/ActivationSlot] (per-user data)
Deferred time to attempt the slotted activation, which is set when the user logs onto the network for the first time after slotted activation is enabled. The activation slot is recalculated for each activation attempt.
[HKCU/Software/CREDANT/SlotAttemptCount] (per-user data)
Number of failed or missed attempts, when the time slot arrives and activation is attempted but fails. When this number reaches the value set in ACTIVATION_SLOT_MISSTHRESHOLD, the computer attempts one immediate activation upon connecting to the network.
● To detect unmanaged users on the client computer, set the registry value on the client computer:
[HKLM\SOFTWARE\Credant\CMGShield\ManagedUsers\]
"UnmanagedUserDetected"=DWORD value:1
Detect unmanaged users on this computer=1
Do not detect unmanaged users on this computer=0
● Access to external media encrypted with Encryption External Media can be restricted to computers with access to the Dell
Server that produced the encryption keys with which the media was encrypted.
This feature is enabled by setting the registry:
[ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield]
"EnterpriseUsage"=DWORD:0
Off (default)=0
File Access Restricted to Enterprise=1
Registry Settings 23
If this value is changed after files on external media are encrypted, the files are re-encrypted based on the updated registry key value when the media is connected to the computer on which the registry setting was updated.
● To enable silent automatic reactivation in the rare case that a user becomes deactivated, the registry value must be set on the client computer.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CMGShield]
"AutoReactivation"=DWORD:00000001
0=Disabled (default)
1=Enabled
● System Data Encryption (SDE) is enforced based on the policy value for SDE Encryption Rules. Additional directories are protected by default when the SDE Encryption Enabled policy is Selected. For more information, search "SDE Encryption
Rules" in AdminHelp. When Encryption is processing a policy update that includes an active SDE policy, the current user profile directory is encrypted by default with the SDUser key (a User key) rather than the SDE key (a Device key). The
SDUser key is also used to encrypt files or folders that are copied (not moved) into a user directory that is not a encrypted with SDE.
To disable the SDUser key and use the SDE key to encrypt these user directories, create the registry on the computer:
[HKEY_LOCAL_MACHINE\SOFTWARE\Credant\CMGShield]
"EnableSDUserKeyUsage"=DWORD:00000000
If this registry key is not present or is set to anything other than 0, the SDUser key will be used to encrypt these user directories.
For more information about SDUser, see KB article 131035
● Setting the registry entry, EnableNGMetadata, if issues occur related with Microsoft updates on computers with Common key-encrypted data or with encrypting, decrypting, or unzipping large numbers of files within a folder.
Set the EnableNGMetadata registry entry in the following location:
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\CmgShieldFFE]
"EnableNGMetadata" = DWORD:1
0=Disabled (default)
1=Enabled
● The non-domain activation feature can be enabled by contacting Dell ProSupport and requesting instructions.
● The Encryption Management Agent no longer outputs policies by default. To output future consumed policies, create the following registry key:
HKLM\Software\Dell\Dell Data Protection\
" DumpPolicies" = DWORD
Value=1
Note: Logs are written to C:\ProgramData\Dell\Dell Data Protection\Policy .
● To disable or enable the Encrypt for Sharing option in the right-click menu use the following registry key.
HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Dell Data Protection\Encryption
"DisplaySharing"=DWORD
0 = disable the Encrypt for Sharing option in the right-click context menu
1 = enable the Encrypt for Sharing option in the right-click context menu
SED Manager
● To set the retry interval when the Dell Server is unavailable to communicate with SED Manager, add the following registry value.
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
"CommErrorSleepSecs"=DWORD:300
24 Registry Settings
This value is the number of seconds SED Manager waits to attempt to contact the Dell Server if it is unavailable to communicate. The default is 300 seconds (5 minutes).
● If a self-signed certificate is used on the Dell Server for SED Manager, SSL/TLS trust validation must remain disabled on the client computer (SSL/TLS trust validation is disabled by default with SED Manager). Before enabling SSL/TLS trust validation on the client computer, the following requirements must be met.
○ A certificate signed by a root authority, such as EnTrust or Verisign, must be imported into Dell Server.
○ The full chain of trust of the certificate must be stored in the Microsoft keystore on the client computer.
○ To enable SSL/TLS trust validation for SED Manager, change the value of the following registry entry to 0 on the client computer.
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
"DisableSSLCertTrust"=DWORD:0
0 = Enabled
1 = Disabled
● To determine if the PBA is activated, ensure that the following value is set:
[HKLM\SYSTEM\CurrentControlSet\services\DellMgmtAgent\Parameters]
"PBAIsActivated"=DWORD (32-bit):1
A value of 1 means that the PBA is activated. A value of 0 means the PBA is not activated.
● To determine if a smart card is present and active, ensure the following value is set:
HKLM\SOFTWARE\Dell\Dell Data Protection\
"SmartcardEnabled"=DWORD:1
If SmartcardEnabled is missing or has a value of zero, the Credential Provider will display only Password for authentication.
If SmartcardEnabled has a non-zero value, the Credential Provider will display options for Password and smart card authentication.
● The following registry value indicates whether Winlogon should generate a notification for logon events from smart cards.
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify
"SmartCardLogonNotify"=DWORD:1
0 = Disabled
1 = Enabled
● To prevent SED Manager from disabling third-party credential providers, create the following registry key:
HKLM\SOFTWARE\Dell\Dell Data Protection\
"AllowOtherCredProviders" = DWORD:1
0=Disabled (default)
1=Enabled
NOTE: This value may prevent the Dell credential provider from properly syncing credentials initially due to third-party credential providers being disabled. Ensure the devices using this registry key can properly communicate with the Dell
Server.
● To set the interval that SED Manager attempts to contact the Dell Server when it is unavailable to communicate, set the following value on the target computer:
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
"CommErrorSleepSecs"=DWORD Value:300
This value is the number of seconds SED Manager waits to attempt to contact the Dell Server if it is unavailable to communicate. The default is 300 seconds (5 minutes).
● The Security Server host may be changed from the original installation location if needed. The host information is read every time a policy poll occurs. Change the following registry value on the client computer:
[HKLM\SYSTEM\CurrentControlSet\services\DellMgmtAgent]
"ServerHost"=REG_SZ:<newname>.<organization>.com
Registry Settings 25
● The Security Server port may be changed from the original installation location if needed. This value is read every time a policy poll occurs. Change the following registry value on the client computer:
[HKLM\SYSTEM\CurrentControlSet\services\DellMgmtAgent]
ServerPort=REG_SZ:8888
● The Security Server URL may be changed from the original install location if needed. This value is read by the client computer every time a policy poll occurs. Change the following registry value on the client computer:
[HKLM\SYSTEM\CurrentControlSet\services\DellMgmtAgent]
"ServerUrl"=REG_SZ:https://<newname>.<organization>.com:8888/agent
● (With pre-boot authentication only) If you do not want PBA advanced authentication to change the services associated with smart cards and biometric devices to a startup type of "automatic", disable the service startup feature. Disabling this feature also suppresses warnings associated with the required services not running.
When disabled , PBA advanced authentication does not attempt to start these services:
○ SCardSvr - Manages access to smart cards read by the computer. If this service is stopped, this computer is unable to read smart cards. If this service is disabled, any services that explicitly depend on it fail to start.
○ SCPolicySvc - Allows the system to be configured to lock the user desktop upon smart card removal.
○ WbioSrvc - The Windows biometric service gives client applications the ability to capture, compare, manipulate, and store biometric data without gaining direct access to any biometric hardware or samples. The service is hosted in a privileged
SVCHOST process.
By default, if the registry key does not exist or the value is set to 0, this feature is enabled.
[HKLM\SOFTWARE\DELL\Dell Data Protection]
SmartCardServiceCheck=REG_DWORD:0
0 = Enabled
1 = Disabled
● To use smart cards with SED PBA Authentication, the following registry value must be set on the client computer that is equipped with an SED.
[HKLM\SOFTWARE\DigitalPersona\Policies\Default\SmartCards]
"MSSmartcardSupport"=DWORD:1
Set the Authentication Method policy to Smart Card in the Management Console, and commit the change.
● To suppress all Toaster notifications from the Encryption Management Agent, the following registry value must be set on the client computer.
[HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Dell Data Protection]
"PbaToastersAllowClose" =DWORD:1
0=Enabled (default)
1=Disabled
Full Disk Encryption
● This section details all Dell ProSupport approved registry settings for local computers, regardless of the reason for the registry setting. If a registry setting overlaps two products, it is listed in each category.
● These registry changes should be done by administrators only and may not be appropriate or function in all scenarios.
● To set the retry interval when the Dell Server is unavailable to communicate with Full Disk Encryption, add the following registry value.
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
"CommErrorSleepSecs"=DWORD:300
This value is the number of seconds Full Disk Encryption waits to attempt to contact the Dell Server if it is unavailable to communicate with Full Disk Encryption. The default is 300 seconds (5 minutes).
26 Registry Settings
● If a self-signed certificate is used on the Dell Server for Full Disk Encryption, SSL/TLS trust validation must remain disabled on the client computer (SSL/TLS trust validation is disabled by default with Full Disk Encryption). Before enabling SSL/TLS trust validation on the client computer, the following requirements must be met.
○ A certificate signed by a root authority, such as EnTrust or Verisign, must be imported into Dell Server.
○ The full chain of trust of the certificate must be stored in the Microsoft keystore on the client computer.
○ To enable SSL/TLS trust validation for Dell Encryption management, change the value of the following registry entry to 0 on the client computer.
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
"DisableSSLCertTrust"=DWORD:0
0 = Enabled
1 = Disabled
● To determine if the PBA is activated, ensure that the following value is set:
[HKLM\SYSTEM\CurrentControlSet\services\DellMgmtAgent\Parameters]
"PBAIsActivated"=DWORD (32-bit):1
A value of 1 means that the PBA is activated. A value of 0 means the PBA is not activated.
NOTE: Manually deleting this key can create unintended results for users syncing with the PBA resulting in the need for manual recovery.
● To determine if a smart card is present and active, ensure the following value is set:
HKLM\SOFTWARE\Dell\Dell Data Protection\
"SmartcardEnabled"=DWORD:1
If SmartcardEnabled is missing or has a value of zero, the Credential Provider will display only Password for authentication.
If SmartcardEnabled has a non-zero value, the Credential Provider will display options for Password and smart card authentication.
● The following registry value indicates whether Winlogon should generate a notification for logon events from smart cards.
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify
"SmartCardLogonNotify"=DWORD:1
0 = Disabled
1 = Enabled
● The Security Server host may be changed from the original installation location if needed. The host information is read by the client computer every time a policy poll occurs. Change the following registry value on the client computer:
[HKLM\SYSTEM\CurrentControlSet\services\DellMgmtAgent]
"ServerHost"=REG_SZ:<newname>.<organization>.com
● The Security Server port may be changed from the original installation location if needed. This value is read by the client computer every time a policy poll occurs. Change the following registry value on the client computer:
[HKLM\SYSTEM\CurrentControlSet\services\DellMgmtAgent]
ServerPort=REG_SZ:8888
● (With pre-boot authentication only) If you do not want PBA advanced authentication to change the services associated with smart cards and biometric devices to a startup type of "automatic", disable the service startup feature. Disabling this feature also suppresses warnings associated with the required services not running.
When disabled , PBA advanced authentication does not attempt to start these services:
○ SCardSvr - Manages access to smart cards read by the computer. If this service is stopped, this computer is unable to read smart cards. If this service is disabled, any services that explicitly depend on it fail to start.
○ SCPolicySvc - Allows the system to be configured to lock the user desktop upon smart card removal.
○ WbioSrvc - The Windows biometric service gives client applications the ability to capture, compare, manipulate, and store biometric data without gaining direct access to any biometric hardware or samples. The service is hosted in a privileged
SVCHOST process.
By default, if the registry key does not exist or the value is set to 0, this feature is enabled.
Registry Settings 27
[HKLM\SOFTWARE\DELL\Dell Data Protection]
SmartCardServiceCheck=REG_DWORD:0
0 = Enabled
1 = Disabled
● To prevent Full Disk Encryption from disabling third-party credential providers, create the following registry key:
HKLM\SOFTWARE\Dell\Dell Data Protection\
"AllowOtherCredProviders" = DWORD:1
0=Disabled (default)
1=Enabled
NOTE: This value may prevent the Dell credential provider from properly syncing credentials initially due to third-party credential providers being disabled. Ensure the devices using this registry key can properly communicate with the Dell
Server.
● To suppress all Toaster notifications from the Encryption Management Agent, the following registry value must be set on the client computer.
[HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Dell Data Protection]
"PbaToastersAllowClose" =DWORD:1
0=Enabled (default)
1=Disabled
● To allow installation of Full Disk Encryption with Policy Based Encryption, the following registry value must be set on the client computer.
[HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Dell Data Protection]
" EnableFDE" = DWORD: 1
0=Disabled (default)
1=Enabled
BitLocker Manager
● If a self-signed certificate is used on the Dell Server for BitLocker Manager, SSL/TLS trust validation must remain disabled on the client computer (SSL/TLS trust validation is disabled by default with BitLocker Manager). Before enabling SSL/TLS trust validation on the client computer, the following requirements must be met.
○ A certificate signed by a root authority, such as EnTrust or Verisign, must be imported into Dell Server.
○ The full chain of trust of the certificate must be stored in the Microsoft keystore on the client computer.
○ To enable SSL/TLS trust validation for BitLocker Manager, change the value of the following registry entry to 0 on the client computer.
[HKLM\System\CurrentControlSet\Services\DellMgmtAgent\Parameters]
"DisableSSLCertTrust"=DWORD:0
0 = Enabled
1 = Disabled
○ To prevent Bitlocker Manager from detecting removable disks as fixed disks, add the following registry key:
HKLM\Software\Dell\Dell Data Protection\
"UseEncryptableVolumeType" = DWORD:1
0=Disabled (default)
1=Enabled
28 Registry Settings
4
Install Using the Master Installer
● Command line switches and parameters are case-sensitive.
● To install using non-default ports, use the child installers instead of the master installer.
● Master installer log files are located at C:\ProgramData\Dell\Dell Data Protection\Installer.
NOTE: If Policy-Based Encryption is installed before the Encryption Management Agent, computer crash may occur.
This issue is caused by failure to load the encryption Sleep driver that manages the PBA environment. As a workaround, use the master installer or ensure that Policy-Based Encryption is installed after the Encryption Management Agent.
● Instruct users to see the following document and help files for application assistance:
○ See the Dell Encrypt Help to learn how to use the features of Encryption. Access the help from <Install dir>\Program Files\Dell\Dell Data Protection\Encryption\Help .
○ See the Encryption External Media Help to learn how the features of Encryption External Media. Access the help from
<Install dir>\Program Files\Dell\Dell Data Protection\Encryption\EMS .
○ See the Encryption Enterprise Help to learn how to use the features of . Access the help from <Install dir>\Program Files\Dell\Dell Data Protection\Client Security Framework\Help .
● Users should update their policies by right-clicking the Dell Encryption icon in the notification area and selecting Check for
Policy Updates after installation completes.
● The master installer installs the entire suite of products. There are two methods to install using the master installer. Choose one of the following.
○
Install Interactively Using the Master Installer
or
○
Install by Command Line Using the Master Installer
Install Interactively Using the Master Installer
● The master installer can be located at:
○ From dell.com/support - If needed,
from dell.com/support
○ From Your Dell FTP Account - Locate the installation bundle at Dell-Encryption-8.x.x.xxx.zip
● Use these instructions to install or update Dell Encryption Enterprise interactively using the master installer. This method can be used to install the suite of products on one computer at a time.
1. Locate DDSSetup.exe
in the Dell installation media. Copy it to the local computer.
2. Double-click to launch the installer. This may take several minutes.
3. Click Next in the Welcome dialog.
4. Read the license agreement, accept the terms, and click Next .
5. In On-Prem Dell Server Name , enter the fully qualified hostname of the Dell Server to manage the target user.
Enter port values in Core Server Port and Security Server Port if your organization uses non-standard ports.
Click Next.
Install Using the Master Installer 29
6. Click Next to install the product in the default location of C:\Program Files\Dell\Dell Data Protection\.
Dell recommends installing in the default location only , as problems may arise when installing in other locations.
7. Select the components to be installed.
Security Framework installs the underlying security framework, the Encryption Management Agent, and PBA authentication.
BitLocker Manager installs the BitLocker Manager client, designed to enhance the security of BitLocker deployments by simplifying and reducing the cost of ownership through centralized management of BitLocker encryption policies.
Encryption installs the component that enforces security policy, whether a computer is connected to the network, disconnected from the network, lost, or stolen.
Encryption External Media installs the component that enforces Encryption External Media.
Full Disk Encryption installs the component that enforces Full Disk Encryption.
Click Next when your selections are complete.
30 Install Using the Master Installer
8. Click Install to begin the installation. Installation takes several minutes.
9. Select Yes, I want to restart my computer now and click Finish .
Install Using the Master Installer 31
Installation is complete.
Install by Command Line Using the Master Installer
● The switches must be specified first in a command line installation. Other parameters go inside an argument that is passed to the /v switch.
Switches
● The following table describes the switches that can be used with the master installer.
NOTE: If your organization requires the use of third-party credential providers, the Encryption Management Agent must be installed or upgraded with the FEATURE=BLM or FEATURE=BASIC parameter.
Switch
/s
/z
Description
Silent installation
Pass variables to the .msi inside the DDSSetup.exe
Parameters
● The following table describes the parameters that can be used with the master installer.
Parameter Description
SUPPRESSREBOOT Suppresses the automatic reboot after the installation completes. Can be used in SILENT mode.
SERVER
InstallPath
FEATURES
Specifies the URL of the Dell Server.
Specifies the path for the installation. Can be used in SILENT mode.
Specifies the components that can be installed in SILENT mode.
DE = Drive Encryption client only
32 Install Using the Master Installer
Parameter
BLM_ONLY=1
Description
EME = Encryption External Media only
BLM = BitLocker Manager
SED = SED Manager (Encryption Management Agent/Manager, PBA/GPE Drivers)
Must be used when using FEATURES=BLM in the command line to exclude the SED Manager plugin.
Example Command Line
● Command line parameters are case-sensitive.
● This example installs all components using the master installer on standard ports, silently, in the default location of C:
\Program Files\Dell\Dell Data Protection\ , and configures it to use the specified Dell Server.
"DDSSetup.exe" /s /z"\"SERVER=server.organization.com\""
● This example installs SED Manager and Encryption External Media with the master installer, on standard ports, silently, with a suppressed reboot, in the default location of C:\Program Files\Dell\Dell Data Protection\ , and configures it to use the specified Dell Server.
"DDSSetup.exe" /s /z"\"SERVER=server.organization.com, FEATURES=EME-SED,
SUPPRESSREBOOT=1\""
● This example installs SED Manager with the master installer, on standard ports, silently, with a suppressed reboot, in the default location of C:\Program Files\Dell\Dell Data Protection\ , and configures it to use the specified Dell
Server.
"DDSSetup.exe" /s /z"\"SERVER=server.organization.com, FEATURES=SED, SUPPRESSREBOOT=1\""
● This example installs SED Manager with the master installer, on standard ports, silently, in the default location of C:
\Program Files\Dell\Dell Data Protection\ , and configures it to use the specified Dell Server.
"DDSSetup.exe" /s /z"\"SERVER=server.organization.com, FEATURES=SED\""
● This example installs Encryption and BitLocker Manager (without the SED Manager plugin), with the master installer, on standard ports, silently, in the default location of C:\Program Files\Dell\Dell Data Protection\ , and configures it to use the specified Dell Server.
"DDSSetup.exe" /s /z"\"SERVER=server.organization.com, FEATURES=DE-BLM, BLM_ONLY=1\""
● This example installs BitLocker Manager (with the SED Manager plugin) and Encryption External Media, with the master installer, on standard ports, silently, with a suppressed reboot, in the default location of C:\Program Files\Dell\Dell
Data Protection\ , and configures it to use the specified Dell Server.
"DDSSetup.exe" /s /z"\"SERVER=server.organization.com, FEATURES=BLM-EME,
SUPPRESSREBOOT=1\""
● This example installs BitLocker Manager (without the SED Manager plugin) and Encryption External Media, with the master installer, on standard ports, silently, with a suppressed reboot, in the default location of C:\Program Files\Dell\Dell
Data Protection\ , and configures it to use the specified Dell Server.
"DDSSetup.exe" /s /z"\"SERVER=server.organization.com, FEATURES=BLM-EME, BLM_ONLY=1,
SUPPRESSREBOOT=1\""
Install Using the Master Installer 33
5
Uninstall the Master Installer
● Dell recommends using the
Data Security Uninstaller to remove the Data Security suite.
● Each component must be uninstalled separately, followed by uninstallation of the master installer. The clients must be uninstalled in a specific order to prevent uninstallation failures .
● Follow the instructions in
Extract the Child Installers from the Master Installer
to obtain child installers.
● Ensure that the same version of master installer (and thereby clients) is used for uninstallation as installation.
● This chapter refers you to other chapters that contain detailed instructions of how to uninstall the child installers. This chapter explains the last step only , uninstalling the master installer.
● Uninstall the clients in the following order.
1.
.
2.
3.
Uninstall Full Disk Encryption
4.
.
● Proceed to
Uninstall the Master Installer
.
Uninstall the Master Installer
Now that all of the individual clients have been uninstalled, the master installer can be uninstalled.
Command Line Uninstallation
● The following example silently uninstalls the master installer.
"DDSSetup.exe" /s /x
Reboot the computer when finished.
34 Uninstall the Master Installer
6
Install Using the Child Installers
● To install or upgrade each client individually, the child executable files must first be extracted from the master installer, as shown in
Extract the Child Installers from the Master Installer .
● Command examples included in this section assume the commands are run from C:\extracted .
● Command line switches and parameters are case-sensitive.
● Be sure to enclose a value that contains one or more special characters, such as a blank space in the command line, in escaped quotation marks.
● Use these installers to install the clients using a scripted installation, batch files, or any other push technology available to your organization.
● The reboot has been suppressed in the command line examples. However, an eventual reboot is required.
Note: Policy-Based Encryption cannot begin until the computer has rebooted.
● Log files - Windows creates unique child installer installation log files for the logged in user at %temp%, located at C:
\Users\<UserName>\AppData\Local\Temp.
If you decide to add separate a log file when you run the installer, ensure that the log file has a unique name, as child installer log files do not append. The standard .msi command can be used be create a log file by using /l*v C:\<any directory>\<any log file name>.log
.
● All child installers use the same basic .msi switches and display options, except where noted, for command line installations.
The switches must be specified first. The /v switch is required and takes an argument. Other parameters go inside an argument that is passed to the /v switch.
Display options can be specified at the end of the argument passed to the /v switch to achieve the expected behavior. Do not use both /q and /qn in the same command line. Only use ! and - after /qb.
Switch
/v
/s
/x
Meaning
Pass variables to the .msi inside the setup.exe. The content must always be enclosed in plain-text quotes.
Silent mode
Uninstall mode
NOTE:
With /v, the Microsoft default options are available. For a list of options, see this article .
Option
/q
/qb
/qb-
Meaning
No Progress dialog, restarts itself after process completion
Progress dialog with
Progress dialog with
Cancel
Cancel button, prompts for restart
button, restarts itself after process completion
/qb!
/qb!-
/qn
Progress dialog without
Progress dialog without
No user interface
Cancel
Cancel
button, prompts for restart button, restarts itself after process completion
/norestart Suppress reboot
● Instruct users to see the following document and help files for application assistance:
Install Using the Child Installers 35
○ See the Dell Encrypt Help to learn how to use the features of Encryption. Access the help from <Install dir>\Program Files\Dell\Dell Data Protection\Encryption\Help .
○ See the Encryption External Media Help to learn how the features of Encryption External Media. Access the help from
<Install dir>\Program Files\Dell\Dell Data Protection\Encryption\EMS .
○ See the Encryption Enterprise to learn how to use the features of PBA authentication . Access the help from <Install dir>\Program Files\Dell\Dell Data Protection\Client Security Framework\Help .
Install Drivers
● Drivers and firmware for ControlVault, fingerprint readers and smart cards are not included in the master installer or child installer executable files. The drivers and firmware must be kept up-to-date, and can be downloaded from http:// www.dell.com/support and selecting your computer model. Download the appropriate drivers and firmware based on your authentication hardware.
○ ControlVault
○ NEXT Biometrics Fingerprint Driver
○ Validity Fingerprint Reader 495 Driver
○ O2Micro Smart Card Driver
If installing on non-Dell hardware, download updated drivers and firmware from that vendor's website.
Install Encryption
● Review
if your organization is using a certificate signed by a root authority, such as EnTrust or
Verisign. A registry setting change is needed on the client computer to enable certificate validation.
● Users should update their policies by right-clicking the Dell Encryption icon in the notification area and selecting Check for
Policy Updates after installation completes.
● The Encryption installer can be located at:
○ From dell.com/support - If needed,
from dell.com/support and then
Extract the Child Installers from the Master Installer
. After extraction, locate the file at C:\extracted\Encryption .
○ From Your Dell FTP Account - Locate the installation bundle at Encryption-Enterprise-10.x.x.xxx.zip and then
Extract the Child Installers from the Master Installer
. After extraction, locate the file at C:\extracted\Encryption .
○
NOTE: Dell Encryption logs do not specify if insufficient disk storage caused installation failure.
Command Line Installation
● The following table details the parameters available for the installation.
Parameters
SERVERHOSTNAME=<ServerName> (FQDN of the Dell Server for re-activation)
POLICYPROXYHOSTNAME=<RGKName> (FQDN of the default Policy Proxy)
MANAGEDDOMAIN=<MyDomain> (Domain to be used for the device)
DEVICESERVERURL=<DeviceServerName/SecurityServerName> (URL used for activation; usually includes server name, port, and xapi)
GKPORT=<NewGKPort> (Gatekeeper port)
MACHINEID=<MachineName> (Computer name)
RECOVERYID=<RecoveryID> (Recovery ID)
36 Install Using the Child Installers
Parameters
REBOOT=ReallySuppress (Null allows for automatic reboots, ReallySuppress disables reboot)
HIDEOVERLAYICONS=1 (0 enables overlay icons, 1 disables overlay icons)
HIDESYSTRAYICON=1 (0 enables the icon in the notification area, 1 disables the icon in the notification area)
ENABLE_FDE_LM=1 (Allows installation of Dell Encryption on a computer with active Full Disk Encryption)
EME=1 (Install Encryption External Media mode)
OPTIN=1 (Install in Deferred Activation mode)
For a list of basic .msi switches and display options that can be used in command lines, refer to
.
● The following table details additional optional parameters related with activation.
Parameters
SLOTTEDACTIVATON=1 (0 disables delayed/scheduled activations, 1 enables delayed/scheduled activations)
SLOTINTERVAL=45,120 (Schedules activations through x,x notation where the first value is the lower limit of the schedule and the second value is the upper limit - in seconds)
CALREPEAT=600 (MUST match or exceed the upper limit set in SLOTINTERVAL. Number of seconds Encryption waits before generating an activation attempt based on SLOTINTERVAL.)
Example Command Line
NOTE: Replace DEVICESERVERURL=https://server.organization.com: 8081/xapi (without the trailing forward slash) if your Security Management Server is pre-v7.7.
● The following example installs Dell Encryption with default parameters (Encryption, Encrypt for Sharing, no dialogue, no progress bar, automatic restart, installed in the default location of C:\Program Files\Dell\Dell Data
Protection\Encryption ).
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ /qn"
MSI Command: msiexec.exe /i "Dell Data Protection Encryption.msi" /qn REBOOT="ReallySuppress"
SERVERHOSTNAME="server.organization.com" POLICYPROXYHOSTNAME="rgk.organization.com"
MANAGEDDOMAIN="ORGANIZATION" DEVICESERVERURL="https://server.organization.com:8443/xapi/"
● The following example installs Encryption and Encrypt for Sharing, hides the Dell Encryption notification area icon, hides the overlay icons, no dialogue, no progress bar, suppresses restart, installed in the default location of C:\Program
Files\Dell\Dell Data Protection\Encryption.
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ HIDESYSTRAYICON=1
HIDEOVERLAYICONS=1 REBOOT=ReallySuppress /qn"
MSI Command: msiexec.exe /i "Dell Data Protection Encryption.msi" /qn REBOOT="ReallySuppress"
SERVERHOSTNAME="server.organization.com" POLICYPROXYHOSTNAME="rgk.organization.com"
MANAGEDDOMAIN="ORGANIZATION" DEVICESERVERURL="https://server.organization.com:8443/xapi/"
HIDESYSTRAYICON="1" HIDEOVERLAYICONS="1"
Example Command Line to Install Encryption External Media Only
Install Using the Child Installers 37
● Silent installation, no progress bar, automatic restart, installed in the default location of C:\Program Files\Dell\Dell
Data Protection\Encryption.
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ EME=1 /qn"
MSI Command: msiexec.exe /i "Dell Data Protection Encryption.msi" /qn REBOOT="ReallySuppress"
SERVERHOSTNAME="server.organization.com" POLICYPROXYHOSTNAME="rgk.organization.com"
MANAGEDDOMAIN="ORGANIZATION" DEVICESERVERURL="https://server.organization.com:8443/xapi/"
● Silent installation, no reboot, installed in the default location of C:\Program Files\Dell\Dell Data
Protection\Encryption ).
DDPE_XXbit_setup.exe /s /v"EME=1
SERVERHOSTNAME=server.organization.com POLICYPROXYHOSTNAME=rgk.organization.com
DEVICESERVERURL=https://server.organization.com:8443/xapi/ MANAGEDDOMAIN=ORGANIZATION / norestart /qn"
MSI Command:
● msiexec.exe /i "Dell Data Protection Encryption.msi" /qn REBOOT="ReallySuppress" EME="1"
SERVERHOSTNAME="server.organization.com" POLICYPROXYHOSTNAME="rgk.organization.com"
DEVICESERVERURL="https://server.organization.com:8443/xapi/" MANAGEDDOMAIN="ORGANIZATION"
NOTE:
Although the About box in the client displays software version number information, it does not display whether Encryption (full install) or Encryption External Media only. To locate this information, go to C:
\ProgramData\Dell\Dell Data Protection\Encryption\CMGShield.log
and find the following entry:
[<date/timestamp> DeviceInfo: < >]
Shield Information - SM=External Media Only
, SB=DELL, UNF=FQUN, last sweep={0, 0}
Example Command Line to Convert Encryption External Media to Encryption (full install)
NOTE: Converting Encryption External Media to Encryption (full install) is not supported with upgrades.
● Decryption is not needed when converting Encryption External Media to Encryption (full install).
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ REINSTALL=ALL EME=0
REINSTALLMODE=vamus /qn"
MSI Command: msiexec.exe /i "Dell Data Protection Encryption.msi" /qn REBOOT="ReallySuppress"
SERVERHOSTNAME="server.organization.com" POLICYPROXYHOSTNAME="rgk.organization.com"
MANAGEDDOMAIN="ORGANIZATION" DEVICESERVERURL="https://server.organization.com:8443/xapi/"
REINSTALL="ALL" EME="0" REINSTALLMODE="vamus"
● Example Command Line to Install in Deferred Activation Mode
● The following example installs Dell Encryption in deferred activation mode in the default location of C:\Program
Files\Dell\Dell Data Protection\Encryption ).
DDPE_XXbit_setup.exe /s /v"OPTIN=1
SERVERHOSTNAME=server.organization.com POLICYPROXYHOSTNAME=rgk.organization.com
DEVICESERVERURL=https://server.organization.com:8443/xapi/ MANAGEDDOMAIN=ORGANIZATION"
MSI Command: msiexec.exe /i "Dell Data Protection Encryption.msi" OPTIN="1"
SERVERHOSTNAME="server.organization.com" POLICYPROXYHOSTNAME="rgk.organization.com"
DEVICESERVERURL="https://server.organization.com:8443/xapi/" MANAGEDDOMAIN="ORGANIZATION"
● The following example installs Dell Encryption in deferred activation mode and with default parameters (Encryption, Encrypt for Sharing, no dialogue, no progress bar, no restart, hides overlay icons, installed in the default location of C:\Program
Files\Dell\Dell Data Protection\Encryption ).
38 Install Using the Child Installers
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ OPTIN=1 HIDEOVERLAYICONS=1
REBOOT=ReallySuppress /qn"
MSI Command: msiexec.exe /i "Dell Data Protection Encryption.msi" /qn
REBOOT="ReallySuppress" OPTIN="1" SERVERHOSTNAME="server.organization.com"
POLICYPROXYHOSTNAME="rgk.organization.com" MANAGEDDOMAIN="ORGANIZATION"
DEVICESERVERURL="https://server.organization.com:8443/xapi/" HIDEOVERLAYICONS="1"
● Example Command Line to Install Dell Encryption with Full Disk Encryption
\Encryption
● The following example installs Dell Encryption with default parameters (Encryption, Encrypt for Sharing, no dialogue, no progress bar, automatic restart, installed in the default location of C:\Program Files\Dell\Dell Data
Protection\Encryption ).
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ /qn"
Then :
\Encryption Management Agent
The following example installs remotely managed Full Disk Encryption and allows installation on a Dell Encryption protected computer (silent installation, no reboot, no entry in the Control Panel Programs list, installed in the default location of
C:\Program Files\Dell\Dell Data Protection\Encryption ).
EMAgent_64bit_setup.exe /s /v"CM_EDITION=1 ENABLE_FDE_LM=1
FEATURE=FDE SERVERHOST=server.organization.com SERVERPORT=8888
SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443 ARPSYSTEMCOMPONENT=1 / norestart /qn"
● Example Command Line to Install Encryption External Media and Full Disk Encryption.
\Encryption
The following example installs Encryption External Media with Silent installation, no progress bar, automatic restart, installed in the default location of C:\Program Files\Dell\Dell Data Protection\Encryption.
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ EME=1 /qn"
Then :
\Encryption Management Agent
The following example installs remotely managed Full Disk Encryption and allows installation on a Dell Encryption protected computer (silent installation, no reboot, no entry in the Control Panel Programs list, installed in the default location of
C:\Program Files\Dell\Dell Data Protection ).
EMAgent_64bit_setup.exe /s /v"CM_EDITION=1 ENABLE_FDE_LM=1
FEATURE=FDE SERVERHOST=server.organization.com SERVERPORT=8888
SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443 ARPSYSTEMCOMPONENT=1 / norestart /qn"
● Example Command Line to Install Encryption External Media over an existing Full Disk Encryption installation.
The following example enables installation of Encryption External Media over an existing Full Disk Encryption installation with
Silent installation, no progress bar, automatic restart, installed in the default location of C:\Program Files\Dell\Dell
Data Protection .
DDPE_XXbit_setup.exe /s /v"EME=1 SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ ENABLE_FDE_LM=1 / norestart /qn"
● Example Command Line to Install Remotely Managed Encryption client over an existing Full Disk Encryption installation.
Install Using the Child Installers 39
The following example enables installation of Dell Encryption over an existing Full Disk Encryption installation with default parameters (Encryption client, Encrypt for Sharing, no dialogue, no progress bar, automatic restart, installed in the default location of C:\Program Files\Dell\Dell Data Protection\Encryption ) and installation logs in C:\Dell .
Note: For successful log generation, the directory C:\Dell must exist prior to installation.
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ ENABLE_FDE_LM=1 / norestart /qn /l*v C:\Dell\DellEncryptionInstall.log"
NOTE: Some older versions may require escape characters of \" around the values of parameters. For example:
DDPE_XXbit_setup.exe /v"CMG_DECRYPT=\"1\" CMGSILENTMODE=\"1\" DA_SERVER=\"server.organization.com\"
DA_PORT=\"8050\" SVCPN=\"[email protected]\" DA_RUNAS=\"domain\username\"
DA_RUNASPWD=\"password\" /qn
Install Full Disk Encryption
● Review
Full Disk Encryption Requirements
if your organization is using a certificate signed by a root authority, such as
EnTrust or Verisign. A registry setting change is needed on the client computer to enable SSL/TLS trust validation.
● Users log in to the PBA using their Windows credentials.
Command Line Installation
● The following table details the parameters available for the installation.
Parameters
CM_EDITION=1 (remote management)
INSTALLDIR=(change the installation destination)
SERVERHOST=(securityserver.organization.com)
SERVERPORT=8888
SECURITYSERVERHOST=(securityserver.organization.com)
SECURITYSERVERPORT=8443
FEATURE=FDE
ENABLE_FDE_LM=1 (Allows installation of Full Disk Encryption on a computer with active Dell Encryption)
For a list of basic .msi switches and display options that can be used in command lines, refer to
.
Example Command Line
Encryption Management Agent
● The following example installs remotely managed Full Disk Encryption (silent installation, no reboot, installed in the default location of C:\Program Files\Dell\Dell Data Protection\Encryption ).
EMAgent_64bit_setup.exe /s /v"CM_EDITION=1 FEATURE=FDE SERVERHOST=server.organization.com
SERVERPORT=8888 SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443 / norestart /qn"
● Encryption Management Agent
● The following example installs remotely managed Full Disk Encryption and allows installation on a Dell Encryption protected computer (silent installation, no reboot, installed in the default location of C:\Program Files\Dell\Dell Data
Protection\Encryption ).
40 Install Using the Child Installers
EMAgent_64bit_setup.exe /s /v"CM_EDITION=1 ENABLE_FDE_LM=1
FEATURE=FDE SERVERHOST=server.organization.com SERVERPORT=8888
SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443 /norestart /qn"
● Example Command Line to Install Full Disk Encryption and Encryption External Media.
Encryption
The following example installs Encryption External Media with Silent installation, no progress bar, automatic restart, installed in the default location of C:\Program Files\Dell\Dell Data Protection\Encryption.
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ EME=1 /qn"
Then :
Encryption Management Agent
The following example installs remotely managed Full Disk Encryption and allows installation on a Dell Encryption protected computer (silent installation, no reboot, no entry in the Control Panel Programs list, installed in the default location of
C:\Program Files\Dell\Dell Data Protection\Encryption ).
EMAgent_64bit_setup.exe /s /v"CM_EDITION=1 ENABLE_FDE_LM=1
FEATURE=FDE SERVERHOST=server.organization.com SERVERPORT=8888
SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443 /norestart /qn"
Install Encryption on Server Operating System
There are two methods available to install Encryption on server operating system. Choose one of the following methods:
●
Install Encryption on server operating system Interactively
Encryption on server operating system can be installed interactively only on computers running server operating systems. Installation on computers running non-server operating systems must be performed by command line, with the
SERVERMODE=1 parameter specified.
●
Install Encryption on server operating system Using the Command Line
Virtual User Account
● As part of the installation, a virtual server user account is created for the exclusive use of Encryption on server operating system. Password and DPAPI authentication are disabled so that only the virtual server user can access encryption keys.
Before You Begin
● The user account performing the installation must be a domain user with administrator-level permissions.
● To override this requirement, or to run Encryption on server operating system on non-domain or multi-domain servers, set the ssos.domainadmin.verify
property to false in the application.properties file. The file is stored in the following file paths, based on the Dell Server you are using:
Security Management Server - < installation dir >/Security Server/conf/application.properties
Security Management Server Virtual - /opt/dell/server/security-server/conf/application.properties
● The server must support port controls.
Port Control System policies affect removable media on protected servers, for example, by controlling access and usage of the server's USB ports by USB devices. USB port policy applies to external USB ports. Internal USB port functionality is not affected by USB port policy. If USB port policy is disabled, a USB keyboard and mouse do not function and the user cannot use the computer unless a Remote Desktop Connection is set up before the policy is applied.
● To successfully activate, the computer must have network connectivity.
● When the Trusted Platform Module (TPM) is available, it is used for sealing the General Purpose Key on Dell hardware. If a
TPM is not available, Microsoft's Data Protection API (DPAPI) is used to protect the General Purpose Key.
When installing a new operating system on a Dell computer with TPM that is running Server Encryption, clear the TPM in the
BIOS. See this article for instructions.
Install Using the Child Installers 41
● The installation log file is located in the user's %temp% directory, located at C:\Users\<user name>\AppData\Local\Temp . To locate the correct log file, find the file name that begins with MSI and ends with a .log extension. The file includes a date/time stamp matching the time when the installer was run.
● Encryption is not supported on servers that are part of distributed file systems (DFS).
Extract the Child Installer
● To install Encryption on server operating system, you must first extract the child installer, DDPE_xxbit_setup.exe
, from the master installer. See
Extract the Child Installers from the Master Installer
.
Install Interactively
● Use these instructions to install Encryption on server operating system interactively. This installer includes the components needed for software encryption.
1. Locate DDPE_XXbit_setup.exe
in the C:\extracted\Encryption folder. Copy it to the local computer.
2. If you are installing Encryption on server operating system, double-click DDPE_XXbit_setup.exe
to launch the installer.
NOTE:
When Encryption on server operating system is installed on a computer that is running a server operating system, such as Windows Server 2012 R2, the installer automatically installs in SERVERMODE.
3. In the Welcome dialog, click Next.
4. In the License Agreement screen, read the license agreement, agree to the terms, and click Next .
5. Select On-Prem Dell Management Server then click
Next .
6. Click Next to install in the default location.
7. Click Next to skip the Management Type dialog.
8. In Security Management Server Name , enter/validate the fully qualified host name of the Dell Server to manage the target user (example, server.organization.com) .
Enter the domain name in Managed Domain (example, organization). Click Next .
42 Install Using the Child Installers
9. In Policy Proxy hostname and port, enter/validate the information and click Next .
10. In Device Server URL, enter/validate the information and click Next .
Install Using the Child Installers 43
11. Click Install to begin the installation.
Installation may take several minutes.
12. Once the configuration is complete, click Finish .
44 Install Using the Child Installers
Installation is complete.
13. Restart the computer. Dell recommends snoozing the reboot only if time is needed to save your work and close applications.
Encryption cannot begin until the computer has rebooted.
Install Using the Command Line
Locate the installer in C:\extracted\Encryption
● Use DDPE_xxbit_setup.exe
to install or upgrade using a scripted installation, using batch files, or any other push technology available to your organization.
Switches
The following table details the switches available for the installation.
Switch
/v
/a
/s
Meaning
Pass variables to the .msi inside the DDPE_XXbit_setup.exe
Administrative installation
Silent mode
Parameters
The following table details the parameters available for the installation.
Component
All
Log File
/l*v [fullpath][filename].log *
Command Line Parameters
SERVERHOSTNAME=<Security Management Server Name>
SERVERMODE=1
POLICYPROXYHOSTNAME=<RGK Name>
Install Using the Child Installers 45
Component Log File Command Line Parameters
MANAGEDDOMAIN=<My Domain>
DEVICESERVERURL=<Activation Server Name>
GKPORT=<New GK Port>
MACHINEID=<Machine Name>
RECOVERYID=<Recovery ID>
REBOOT=ReallySuppress
HIDEOVERLAYICONS=1
HIDESYSTRAYICON=1
EME=1
NOTE:
Although the reboot can be suppressed, an eventual reboot is required. Encryption cannot begin until the computer has rebooted.
Options
The following table details the display options that can be specified at the end of the argument passed to the /v switch.
Option
/q
/qb
/qb-
Meaning
No Progress dialog, restarts itself after process completion
Progress dialog with
Progress dialog with
Cancel
Cancel button, prompts for restart
button, restarts itself after process completion
/qb!
Progress dialog without Cancel button, prompts for restart
/qb!Progress dialog without Cancel button, restarts itself after process completion
/qn No user interface
NOTE:
Do not use both /q and /qn in the same command line. Only use !
and - after /qb .
● The command line parameter, SERVERMODE=1, is honored only during new installations. The parameter is ignored for uninstallations.
● Enclose a value that contains one or more special characters, such as a blank space, in escaped quotation marks.
● The DEVICESERVERURL parameter is case sensitive.
Example Command Line Installation
● The following example installs Encryption in server operating system mode with default parameters (Encryption, silent installation, Encrypt for Sharing, no dialogue, no progress bar, automatic restart, installed in the default location of C:
\Program Files\Dell\Dell Data Protection ).
DDPE_XXbit_setup.exe /s /v"SERVERMODE=1 SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ /qn"
MSI Command:
46 Install Using the Child Installers
msiexec.exe /i "Dell Data Protection Encryption.msi" /qn
REBOOT="ReallySuppress" SERVERMODE="1" SERVERHOSTNAME="server.organization.com"
POLICYPROXYHOSTNAME="rgk.organization.com" MANAGEDDOMAIN="ORGANIZATION"
DEVICESERVERURL="https://server.organization.com:8443/xapi/"
● The following example installs Encryption in server operating system mode with a log file and default parameters (Encryption, silent installation, Encrypt for Sharing, no dialogue, no progress bar, no restart, installed in the default location of C:
\Program Files\Dell\Dell Data Protection\Encryption) and specifies a custom log file name ending with a number (DDP_ssos-090.log) that is incremented if the command line is run more than once on the same server. To specify a log location other than the default location where the executable is located, provide the complete path in the command. For example, /l*v C:\Logs\DDP_ssos-090.log creates install logs in C:\Logs.
DDPE_XXbit_setup.exe /s /v"SERVERMODE=1 SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ /l*v DDP_ssos-090.log / norestart/qn"
MSI Command: msiexec.exe /i "Dell Data Protection Encryption.msi" /qn SERVERMODE="1"
SERVERHOSTNAME="server.organization.com" POLICYPROXYHOSTNAME="rgk.organization.com"
MANAGEDDOMAIN="ORGANIZATION" DEVICESERVERURL="https://server.organization.com:8443/ xapi/" /l*v DDP_ssos-090.log /norestart/qn"
Restart the computer after installation. Dell recommends snoozing the reboot only if time is needed to save your work and close applications. Encryption cannot begin until the computer has rebooted.
Activate
● Ensure that the computer name of the server is the endpoint name to display in the Management Console.
● An interactive user with domain administrator credentials must log on to the server at least once for the purpose of the initial activation. The logged on user can be of any type - domain or non-domain, remote desktop-connected or interactive user at the server, but activation requires domain administrator credentials.
● Following the restart after installation, the Activation dialog displays. The administrator must enter domain administrator credentials with a user name in User Principal Name (UPN) format. Encryption of server operating systems does not activate automatically.
● During initial activation, a virtual server user account is created. After initial activation, the computer is restarted so that device activation can begin.
● During the authentication and device activation phase, the computer is assigned a unique Machine ID, encryption keys are created and bundled, and a relationship is established between the encryption key bundle and the
.
The encryption key bundle associates the encryption keys and policies with the new virtual server user to create an unbreakable relationship between the encrypted data, the specific computer, and the virtual server user. After device activation, the virtual server user displays in the Management Console as SERVER-USER@< fully qualified server name >. For more information about activation, see
Activation on a Server Operating System
.
NOTE:
If you rename the server after activation, its display name does not change in the Management Console. However, if
Encryption of server operating systems activates again after the server name is changed, the new server name will then display in the Management Console.
An Activation dialog displays once after each restart to prompt the user to activate Encryption on a server operating system. To complete activation, follow these steps:
1. Log on to the server either at the server or through Remote Desktop Connection.
2. Enter the user name of a domain administrator in UPN format and password and click Activate . This is the same Activation dialog that displays each time an unactivated system is restarted.
Install Using the Child Installers 47
The Dell Server issues an encryption key for the Machine ID, creates the virtual server user account , creates an encryption key for the user account, bundles the encryption keys, and creates the relationship between the encryption bundle and the virtual server user account.
3. Click Close .
After activation, encryption begins.
4. After the encryption sweep has finished, restart the computer to process any files that were previously in use. This is an important step for security purposes.
NOTE:
If the Secure Windows Credentials policy is enabled, Encryption of server operating systems encrypts the \Windows\system32\config files, which includes Windows credentials. The files in
\Windows\system32\config are encrypted even if the SDE Encryption Enabled policy is disabled. By default, the
Secure Windows Credentials policy is selected.
NOTE:
After restarting the computer, authentication to the Common encryption key always requires the protected server's
Machine key. The Dell Server returns an unlock key to access the encryption keys and policies in the vault (The keys and policies are for the server, not for the user). Without the server's Machine key, the Common encryption key cannot be unlocked, and the computer cannot receive policy updates.
Confirm Activation
From the local console, open the About dialog to confirm that Encryption of server operating systems is installed, authenticated, and in Server mode. If the Encryption Client ID is red , encryption has not yet been activated.
48 Install Using the Child Installers
Virtual Server User
● In the Management Console, a protected server can be found under its machine name. In addition, each protected server has its own virtual server user account. Each account has a unique static user name and unique machine name.
● The virtual server user account is only used by Encryption on server operating systems and is otherwise transparent to the operation of the protected server. The virtual server user is associated with the encryption key bundle and the Policy Proxy.
● After activation, the virtual server user account is the user account that is activated and associated with the server.
● After the virtual server user account is activated, all server logon/logoff notifications are ignored. Instead, during startup, the computer automatically authenticates with the virtual server user, and then downloads the Machine key from the Dell
Server.
Install SED Manager and PBA Advanced
Authentication
● Review
if your organization is using a certificate signed by a root authority, such as EnTrust or Verisign. A registry setting change is needed on the client computer to enable SSL/TLS trust validation.
● Users log in to the PBA using their Windows credentials.
● The SED Manager and PBA Advanced Authentication installers can be located at:
○ From dell.com/support - If needed,
from dell.com/support and then
Extract the Child Installers from the Master Installer
. After extraction, locate the file at C:\extracted\Encryption Management Agent .
○ From Your Dell FTP Account - Locate the installation bundle at Encryption-Enterprise-10.x.x.xxx.zip and then
Extract the Child Installers from the Master Installer
. After extraction, locate the file at C:\extracted\Encryption
Management Agent .
Command Line Installation
● The following table details the parameters available for the installation.
Install Using the Child Installers 49
Parameters
CM_EDITION=1 <remote management>
INSTALLDIR=<change the installation destination>
SERVERHOST=<securityserver.organization.com>
SERVERPORT=8888
SECURITYSERVERHOST=<securityserver.organization.com>
SECURITYSERVERPORT=8443
ARPSYSTEMCOMPONENT=1 <no entry in the Control Panel Programs list>
For a list of basic .msi switches and display options that can be used in command lines, refer to
.
The following example commands install or upgrade the Encryption Management Agent.
Example Command Line
\Encryption Management Agent
● The following example installs remotely managed SED Manager, the Encryption Management Agent, and the local security console (silent installation, no reboot, no entry in the Control Panel Programs list, installed in the default location of C:
\Program Files\Dell\Dell Data Protection\Encryption ).
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com
SERVERPORT=8888 SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443
ARPSYSTEMCOMPONENT=1 /norestart /qn"
●
Install BitLocker Manager
NOTE: If your organization requires the use of third-party credential providers, the Encryption Management Agent must be installed or upgraded with the FEATURE=BLM or FEATURE=BASIC parameter.
● Review
BitLocker Manager Client Requirements
if your organization is using a certificate signed by a root authority, such as
EnTrust or Verisign. A registry setting change is needed on the client computer to enable SSL/TLS trust validation.
● The BitLocker Manager client installers can be located at:
○ From dell.com\support - If needed,
from dell.com\support and then
Extract the Child Installers from the Master Installer
. After extraction, locate the file at C:\extracted\Encryption Management Agent .
○ From Your Dell FTP Account - Locate the installation bundle at Encryption-Enterprise-10.x.x.xxx.zip and then
Extract the Child Installers from the Master Installer
. After extraction, locate the file at C:\extracted\Encryption
Management Agent .
Command Line Installation
● The following table details the parameters available for the installation.
Parameters
CM_EDITION=1 <remote management>
INSTALLDIR=<change the installation destination>
SERVERHOST=<securityserver.organization.com>
50 Install Using the Child Installers
Parameters
SERVERPORT=8888
SECURITYSERVERHOST=<securityserver.organization.com>
SECURITYSERVERPORT=8443
FEATURE=BLM <install BitLocker Manager only>
FEATURE=BLM,SED <install BitLocker Manager with SED>
ARPSYSTEMCOMPONENT=1 <no entry in the Control Panel Programs list>
For a list of basic .msi switches and display options that can be used in command lines, refer to
.
Example Command Line
● The following example installs BitLocker Manager only (silent installation, no reboot, no entry in the Control Panel Programs list, installed in the default location of C:\Program Files\Dell\Dell Data Protection )
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com
SERVERPORT=8888 SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443
FEATURE=BLM /norestart /qn"
● The following example installs BitLocker Manager with SED (silent installation, no reboot, no entry in the Control Panel
Programs list, installed in the default location of C:\Program Files\Dell\Dell Data Protection )
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com
SERVERPORT=8888 SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443
FEATURE=BLM,SED /norestart /qn"
● Example Command Line to Install BitLocker Manager and Dell Encryption
The following example installs BitLocker Manager only (silent installation, no reboot, no entry in the Control Panel Programs list, installed in the default location of C:\Program Files\Dell\Dell Data Protection )
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com
SERVERPORT=8888 SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443
FEATURE=BLM /norestart /qn"
Then:
The following example installs the client with default parameters (Encryption client, Encrypt for Sharing, no dialogue, no progress bar, automatic restart, installed in the default location of C:\Program Files\Dell\Dell Data
Protection ).
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ /qn"
Install Using the Child Installers 51
7
Uninstall Using the Child Installers
● Dell recommends using the
Data Security Uninstaller to remove the Data Security suite.
● To uninstall each client individually, the child executable files must first be extracted from the master installer, as shown in
Extract the Child Installers from the Master Installer
Alternatively, run an administrative installation to extract the .msi.
● Ensure that the same versions of client are used for uninstallation as installation.
● Command line switches and parameters are case-sensitive.
● Be sure to enclose a value that contains one or more special characters, such as a blank space in the command line, in escaped quotation marks. Command line parameters are case-sensitive.
● Use these installers to uninstall the clients using a scripted installation, batch files, or any other push technology available to your organization.
● Log files - Windows creates unique child installer uninstallation log files for the logged in user at %temp%, located at
C:\Users\<UserName>\AppData\Local\Temp.
If you decide to add separate a log file when you run the installer, ensure that the log file has a unique name, as child installer log files do not append. The standard .msi command can be used be create a log file by using /l C:\<any directory>\<any log file name>.log
. Dell does not recommend using "/l*v" (verbose logging) in a command line uninstallation, as the username/password is recorded in the log file.
● All child installers use the same basic .msi switches and display options, except where noted, for command line uninstallations. The switches must be specified first. The /v switch is required and takes an argument. Other parameters go inside an argument that is passed to the /v switch.
Display options can be specified at the end of the argument passed to the /v switch to achieve the expected behavior. Do not use both /q and /qn in the same command line. Only use ! and - after /qb.
Switch
/v
/s
/x
/a
Meaning
Pass variables to the .msi inside the setup.exe. The content must always be enclosed in plain-text quotes.
Silent mode
Uninstall mode
Administrative install (copies all files inside the .msi)
NOTE:
With /v, the Microsoft default options are available. For a list of options, see https://msdn.microsoft.com/en-us/ library/windows/desktop/aa367988(v=vs.85).aspx
.
Option
/q
/qb
/qb-
/qb!
/qb!-
/qn
Meaning
No Progress dialog, restarts itself after process completion
Progress dialog with
Progress dialog with
No user interface
Cancel
Cancel
Progress dialog without
Progress dialog without button, prompts for restart
button, restarts itself after process completion
Cancel
Cancel
button, prompts for restart button, restarts itself after process completion
52 Uninstall Using the Child Installers
Uninstall Encryption and Encryption on Server
Operating System
● To reduce decryption time, run the Windows Disk Cleanup Wizard to remove temporary files and other unneeded data.
● Plan to decrypt overnight, if possible.
● Turn off sleep mode to prevent an unattended computer from going to sleep. Decryption cannot occur on a sleeping computer.
● Shut down all processes and applications to minimize decryption failures because of locked files.
● Once the uninstall is complete and decryption is in progress, disable all network connectivity. Otherwise, new policies may be acquired that re-enable encryption.
● Follow your existing process for decrypting data, such as issuing a policy update.
● Encryption and Encryption External Media update the Dell Server to change the status to Unprotected at the beginning of a client uninstall process. However, in the event that the client cannot contact the Dell Server, regardless of the reason, the status cannot be updated. In this case, you will need to manually Remove Endpoint in the Management Console. If your organization uses this workflow for compliance purposes, Dell recommends that you verify that Unprotected has been set as expected, either in the Management Console or Managed Reports.
Process
● Before beginning the uninstall process , see
(Optional) Create an Encryption Removal Agent Log File
. This log file is useful for troubleshooting an uninstall/decryption operation. If you do not intend to decrypt files during the uninstall process, you do not need to create an Encryption Removal Agent log file.
● The Key Server (and Security Management Server) must be configured prior to uninstallation if using the Encryption
Removal Agent's Download Keys from Server
option. See Configure Key Server for Uninstallation of Encryption Client
activated against a Security Management Server Virtual, as Security Management Server Virtual does not use the Key
Server.
● You must use the Dell Administrative Utility (CMGAd) prior launching the Encryption Removal Agent if using the Encryption
Removal Agent's Import Keys from a file option. This utility is used to obtain the encryption key bundle. See
Administrative Download Utility (CMGAd)
for instructions. The utility can be located in the Dell installation media.
● Run WSScan to ensure that all data is decrypted after uninstallation is complete, but before restarting the computer. See
● Periodically
Check Encryption Removal Agent Status
. Data decryption is still in process if the Encryption Removal Agent service still exists in the services panel.
Command Line Uninstallation
● Once extracted from the master installer, the Encryption installer can be located at C:
\extracted\Encryption\DDPE_XXbit_setup.exe
.
● The following table details the parameters available for the uninstallation.
Parameter
CMG_DECRYPT
CMGSILENTMODE
Selection
Property for selecting the type of Encryption Removal
Agent installation:
3 - Use LSARecovery bundle
2 - Use previously downloaded forensics key material
1 - Download keys from the Dell Server
0 - Do not install Encryption Removal Agent
Property for silent uninstallation:
1 - Silent - required when running with msiexec variables containing /q or /qn
Uninstall Using the Child Installers 53
Parameter Selection
0 - Not Silent - only possible when msiexec variables containing /q are not present in the command line syntax
Required Properties
DA_KM_PATH
DA_KM_PW
DA_SERVER
DA_PORT
SVCPN
DA_RUNAS
The fully qualified path to the keybundle.
The password set on the keybundle.
FQHN for the Security Management Server hosting the negotiate session.
Port on the Security Management Server for request
(default is 8050).
User name in UPN format that the Key Server service is logged on as on the Security Management Server.
User name in SAM compatible format under whose context the key fetch request is made. This user must be in the Key
Server list in the Security Management Server.
DA_RUNASPWD
FORENSIC_ADMIN
Password for the runas user.
The forensic administrator account on the Dell Server, which can be used for forensic requests for uninstalls or keys.
The password for the forensic administrator account.
FORENSIC_ADMIN_PWD
Optional Properties
SVCLOGONUN User name in UPN format for Encryption Removal Agent service log on as parameter.
SVCLOGONPWD Password for log on as user.
● The following example silently uninstalls Encryption and downloads the encryption keys from the Security Management
Server.
DDPE_XXbit_setup.exe /s /x /v"CMG_DECRYPT=1 CMGSILENTMODE=1
DA_SERVER=server.organization.com DA_PORT=8050 [email protected]
DA_RUNAS=domain\username DA_RUNASPWD=password /qn"
MSI Command: msiexec.exe /s /x "Dell Data Protection Encryption.msi" /qn REBOOT="ReallySuppress"
CMG_DECRYPT="1" CMGSILENTMODE="1" DA_SERVER="server.organization.com" DA_PORT="8050"
SVCPN="[email protected]" DA_RUNAS="domain\username" DA_RUNASPWD="password" /qn
Reboot the computer when finished.
● The following example silently uninstalls Encryption and downloads the encryptions keys using a forensic administrator account.
DDPE_XXbit_setup.exe /s /x /v"CMG_DECRYPT=1 CMGSILENTMODE=1
[email protected] FORENSIC_ADMIN_PWD=tempchangeit /qn"
MSI Command: msiexec.exe /s /x "Dell Data Protection Encryption.msi" /qn
CMG_DECRYPT=1 CMGSILENTMODE=1 [email protected]
FORENSIC_ADMIN_PWD=tempchangeit REBOOT=REALLYSUPPRESS
Reboot the computer when finished.
54 Uninstall Using the Child Installers
● The following example silently uninstalls Encryption using pre-downloaded keys located at C:
\Users\administrator\Desktop\Admin\ using the forensic administrator password and writing logs to C:\SheildUninstall.
DDPE_XXbit_setup.exe /s /x /v"CMG_DECRYPT=2 CMGSILENT=1 DA_KM_PATH=C:
\Users\administrator\Desktop\Admin\<HOSTNAME>.bin DA_KM_PW=qwert12345 /l*v c:
\ShieldUninstall.log /qn /norestart"
MSI Command msiexec.exe /s /x "Dell Data Protection Encryption.msi" CMG_DECRYPT=2 CMGSILENT=1
DA_KM_PATH=C:\Users\administrator\Desktop\Admin\<HOSTNAME>.bin DA_KM_PW=qwert12345 /l*v c:\ShieldUninstall.log /qn /norestart
NOTE:
Dell recommends the following actions when using a forensic administrator password on the command line:
1. Create a forensic administrator account in the Management Console for the purpose of performing the silent uninstallation.
2. Use a temporary password for that account that is unique to that account and time period.
3. After the silent uninstallation has been completed, remove the temporary account from the list of administrators or change its password.
Some older clients may require escape characters of \" around the values of parameters. For example:
DDPE_XXbit_setup.exe /x /v"CMG_DECRYPT=\"1\"
CMGSILENTMODE=\"1\" DA_SERVER=\"server.organization.com\" DA_PORT=\"8050\"
SVCPN=\"[email protected]\" DA_RUNAS=\"domain\username\"
DA_RUNASPWD=\"password\" /qn"
Uninstall Encryption External Media
Once extracted from the master installer, the Encryption installer can be located at C:
\extracted\Encryption\DDPE_XXbit_setup.exe
.
Command Line Uninstallation
Run a command line similar to the following:
DDPE_XXbit_setup.exe /s /x /v"/qn"
Reboot the computer when finished.
Uninstall Full Disk Encryption
● Network connection to the Dell Server is required for PBA deactivation.
Process
● Deactivate the PBA, which removes all PBA data from the computer and unlocks the Full Disk Encryption keys.
● Uninstall Full Disk Encryption.
Deactivate the PBA
1. As a Dell administrator, log in to the Management Console.
2. In the left pane, click Populations > Endpoints .
3. Select the appropriate Endpoint Type.
4. Select Show > Visible , Hidden , or All .
5. If you know the Hostname of the computer, enter it in the Hostname field (wildcards are supported). You may leave the field blank to display all computers. Click Search .
If you do not know the Hostname, scroll through the list to locate the computer.
Uninstall Using the Child Installers 55
A computer or list of computers displays based on your search filter.
6. Select the hostname of the desired computer.
7. Click Security Policies on the top menu.
8. Select Full Disk Encryption from the Windows Encryption group.
9. Change the Full Disk Encryption and policy from On to Off .
10. Click Save .
11. In the left pane, click the Commit Policies banner.
12. Click Commit Policies .
Wait for the policy to propagate from the Dell Server to the computer targeted for deactivation.
Uninstall Full Disk Encryption and PBA Advanced Authentication after the PBA is deactivated.
Uninstall Full Disk Encryption Client
Command Line Uninstallation
● Once extracted from the master installer, the Full Disk Encryption can be located at C:\extracted\Encryption
Management Agent\EMAgent_XXbit_setup.exe
.
○ The following example silently uninstalls Full Disk Encryption.
EMAgent_XXbit_setup.exe /x /s /v" /qn"
Shut down and restart the computer when finished.
Uninstall SED Manager
● Network connection to the Dell Server is required for PBA deactivation.
Process
● Deactivate the PBA, which removes all PBA data from the computer and unlocks the SED keys.
● Uninstall SED Manager.
Deactivate the PBA
1. As a Dell administrator, log in to the Management Console.
2. In the left pane, click Populations > Endpoints .
3. Select the appropriate Endpoint Type.
4. Select Show > Visible , Hidden , or All .
5. If you know the Hostname of the computer, enter it in the Hostname field (wildcards are supported). You may leave the field blank to display all computers. Click Search .
If you do not know the Hostname, scroll through the list to locate the computer.
A computer or list of computers displays based on your search filter.
6. Select the hostname of the desired computer.
7. Click Security Policies on the top menu.
8. Select Self-Encrypting Drives from the Policy Category page.
9. Change the Self-Encrypting Drive (SED) and policy from On to Off .
10. Click Save .
11. In the left pane, click the Commit Policies banner.
12. Click Commit Policies .
Wait for the policy to propagate from the Dell Server to the computer targeted for deactivation.
Uninstall SED Manager and PBA Advanced Authentication after the PBA is deactivated.
56 Uninstall Using the Child Installers
Uninstall SED Client
Command Line Uninstallation
● Once extracted from the master installer, the SED Manager installer can be located at C:\extracted\Encryption
Management Agent\EMAgent_XXbit_setup.exe
.
○ The following example silently uninstalls SED Manager.
EMAgent_XXbit_setup.exe /x /s /v" /qn"
Shut down and restart the computer when finished.
Uninstall BitLocker Manager
Command Line Uninstallation
● Once extracted from the master installer, the BitLocker Manager installer can be located at C:\extracted\Encryption
Management Agent\EMAgent_XXbit_setup.exe
.
● The following example silently uninstalls BitLocker Manager.
EMAgent_XXbit_setup.exe /x /s /v" /qn"
Reboot the computer when finished.
Uninstall Using the Child Installers 57
8
Data Security Uninstaller
Uninstall
Dell provides the Data Security Uninstaller as a master uninstaller. This utility gathers the currently installed products and removes them in the appropriate order.
This Data Security Uninstaller is available in: C:\Program Files (x86)\Dell\Dell Data Protection
For more information or to use command line interface (CLI), see KB article 125052 .
Logs are generated in C:\ProgramData\Dell\Dell Data Protection\ for all of the components that are removed.
To run the utility, open the containing folder, right-click DataSecurityUninstaller.exe
, and select Run as administrator .
Click Next .
58 Data Security Uninstaller
Optionally clear any application from removal and click Next .
Required dependencies are automatically selected or cleared.
Data Security Uninstaller 59
To remove applications without installing the Encryption Removal Agent, choose Do not install Encryption Removal Agent and select Next .
60 Data Security Uninstaller
Select Encryption Removal Agent - Download Keys from Server .
Enter the fully qualified credentials of a forensic administrator and select Next .
Select Remove to begin the uninstall.
Data Security Uninstaller 61
Click Finish to complete removal and reboot the computer. Reboot machine after clicking finished is selected by default.
Uninstallation and removal is complete.
62 Data Security Uninstaller
9
Commonly Used Scenarios
● To install each client individually, the child executable files must first be extracted from the master installer, as shown in
Extract the Child Installers from the Master Installer
.
● Command line switches and parameters are case-sensitive.
● Be sure to enclose a value that contains one or more special characters, such as a blank space in the command line, in escaped quotation marks.
● Use these installers to install the clients using a scripted installation, batch files, or any other push technology available to your organization.
● The reboot has been suppressed in the command line examples. However, an eventual reboot is required. Encryption cannot begin until the computer has rebooted.
● Log files - Windows creates unique child installer installation log files for the logged in user at %temp%, located at C:
\Users\<UserName>\AppData\Local\Temp.
If you decide to add separate a log file when you run the installer, ensure that the log file has a unique name, as child installer log files do not append. The standard .msi command can be used be create a log file by using /l*v C:\<any directory>\<any log file name>.log
.
● All child installers use the same basic .msi switches and display options, except where noted, for command line installations.
The switches must be specified first. The /v switch is required and takes an argument. Other parameters go inside an argument that is passed to the /v switch.
Display options can be specified at the end of the argument passed to the /v switch to achieve the expected behavior. Do not use both /q and /qn in the same command line. Only use ! and - after /qb.
/s
/i
Switch
/v
Meaning
Pass variables to the .msi inside the *.exe
Silent mode
Install mode
Option
/q
/qb
Meaning
No Progress dialog, restarts itself after process completion
Progress dialog with Cancel button, prompts for restart
/qb-
/qb!
Progress dialog with Cancel button, restarts itself after process completion
Progress dialog without Cancel button, prompts for restart
/qb!Progress dialog without Cancel button, restarts itself after process completion
/qn No user interface
● Instruct users to see the following document and help files for application assistance:
○ See the Dell Encrypt Help to learn how to use the features of Encryption. Access the help from <Install dir>:
\Program Files\Dell\Dell Data Protection\Encryption\Help .
○ See the Encryption External Media Help to learn how the features of Encryption External Media. Access the help from
<Install dir>:\Program Files\Dell\Dell Data Protection\Encryption\EMS
○ See the Encryption Enterprise Help to learn how to use the features of. Access the help from <Install dir>:
\Program Files\Dell\Dell Data Protection\Authentication \Help .
Commonly Used Scenarios 63
Encryption Client
● The following example installs SED management and the Encryption Management Agent (silent installation, no reboot, no entry in the Control Panel Programs list, installed in the default location of C:\Program Files\Dell\Dell Data
Protection\Encryption ).
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com
SERVERPORT=8888 SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443
ARPSYSTEMCOMPONENT=1 /norestart /qn"
Then:
● The following example installs Encryption with default parameters (Encryption and Encrypt for Sharing, no dialogue, no progress bar, no restart, installed in the default location of C:\Program Files\Dell\Dell Data
Protection\Encryption ).
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ /norestart /qn"
Replace DEVICESERVERURL=https://server.organization.com: 8081/xapi (without the trailing forward slash) if your Security Management Server is pre-v7.7.
SED Manager (including Advanced Authentication) and Encryption Client
● The following example installs drivers for Trusted Software Stack (TSS) for the TPM and Microsoft hotfixes at the specified location, does not create an entry in the Control Panel Programs list, and suppresses the reboot.
These drivers must be installed when installing the Encryption client.
setup.exe /S /z"\"InstallPath=<c:\location>, ARPSYSTEMCOMPONENT=1, SUPPRESSREBOOT=1\""
Then:
● The following example installs remotely managed SED Manager (silent installation, no reboot, no entry in the Control Panel
Programs list, installed in the default location of C:\Program Files\Dell\Dell Data Protection ).
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com
SERVERPORT=8888 SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443
ARPSYSTEMCOMPONENT=1 /norestart /qn"
Then:
● The following example installs Advanced Authentication (silent installation, no reboot, installed in the default location of
C:\Program Files\Dell\Dell Data Protection\Authentication ).
setup.exe /s /v"/norestart /qn ARPSYSTEMCOMPONENT=1"
Then:
● The following example installs the client with default parameters (Encryption client and Encrypt for Sharing, no dialogue, no progress bar, no restart, installed in the default location of C:\Program Files\Dell\Dell Data Protection ).
DDPE_XXbit_setup.exe /s /v"SERVERHOSTNAME=server.organization.com
POLICYPROXYHOSTNAME=rgk.organization.com MANAGEDDOMAIN=ORGANIZATION
DEVICESERVERURL=https://server.organization.com:8443/xapi/ /norestart /qn"
Replace DEVICESERVERURL=https://server.organization.com: 8081/xapi (without the trailing forward slash) if your Security Management Server is pre-v7.7.
64 Commonly Used Scenarios
SED Manager and Encryption External Media
● The following example installs SED Manager, the Encryption Management Agent, and the local security console (silent installation, no reboot, no entry in the Control Panel Programs list, installed in the default location of C:\Program
Files\Dell\Dell Data Protection\Encryption ).
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com
SERVERPORT=8888 SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443
ARPSYSTEMCOMPONENT=1 /norestart /qn"
Then:
● The following example installs Encryption External Media only (silent installation, no reboot, installed in the default location of
C:\Program Files\Dell\Dell Data Protection ).
DDPE_XXbit_setup.exe /s /v"EME=1
SERVERHOSTNAME=server.organization.com POLICYPROXYHOSTNAME=rgk.organization.com
DEVICESERVERURL=https://server.organization.com:8443/xapi/ MANAGEDDOMAIN=ORGANIZATION / norestart /qn"
Replace DEVICESERVERURL=https://server.organization.com: 8081/xapi (without the trailing forward slash) if your Security Management Server is pre-v7.7.
BitLocker Manager and Encryption External Media
● BitLocker Manager and Encryption External Media interact based on encryption sequence. If a BitLocker Manager encrypted drive is inserted to a computer with Encryption External Media, the BitLocker Manager password must be entered before
Encryption External Media can read and encrypt the drive.
● If Encryption External Media is active on a drive, BitLocker Manager encryption can be applied to the same drive.
● The following example installs BitLocker Manager (silent installation, no reboot, no entry in the Control Panel Programs list, installed in the default location of C:\Program Files\Dell\Dell Data Protection ).
EMAgent_XXbit_setup.exe /s /v"CM_EDITION=1 SERVERHOST=server.organization.com
SERVERPORT=8888 SECURITYSERVERHOST=server.organization.com SECURITYSERVERPORT=8443
FEATURE=BLM /norestart /qn"
Then:
● The following example installs Encryption External Media only (silent installation, no reboot, installed in the default location of
C:\Program Files\Dell\Dell Data Protection ).
DDPE_XXbit_setup.exe /s /v"EME=1
SERVERHOSTNAME=server.organization.com POLICYPROXYHOSTNAME=rgk.organization.com
DEVICESERVERURL=https://server.organization.com:8443/xapi/ MANAGEDDOMAIN=ORGANIZATION / norestart /qn"
Replace DEVICESERVERURL=https://server.organization.com: 8081/xapi (without the trailing forward slash) if your Security Management Server is pre-v7.7.
Commonly Used Scenarios 65
10
Download the Software
This section details obtaining the software from dell.com/support . If you already have the software, you can skip this section.
Go to dell.com/support to begin.
1. On the Dell Support webpage, select Browse all products .
2. Select Security from the list of products.
3. Select Dell Data Security .
After this selection has been made once, the website remembers.
66 Download the Software
4. Select the Dell product.
Examples:
Dell Encryption Enterprise
Dell Endpoint Security Suite Enterprise
5. Select Drivers & downloads .
6. Select the desired client operating system type.
7. Select Dell Encryption in the matches. This is only an example, so it will likely look slightly different. For example, there may not be four files to choose from.
8. Select Download .
Download the Software 67
11
Pre-Installation Configuration for SED UEFI, and BitLocker Manager
Initialize the TPM
● You must be a member of the local administrators group, or equivalent.
● The computer must be equipped with a compatible BIOS and a TPM.
● Follow the instructions located at http://technet.microsoft.com/en-us/library/cc753140.aspx
.
Pre-Installation Configuration for UEFI Computers
Enable Network Connectivity During UEFI Pre-boot Authentication
For pre-boot authentication to succeed on a computer with UEFI firmware, the PBA must have network connectivity. By default, computers with UEFI firmware do not have network connectivity until the operating system is loaded, which occurs after PBA mode.
The following procedure enables network connectivity during PBA for UEFI-enabled computers. Because the configuration steps vary from one UEFI computer model to the next, the following procedure is only an example.
1. Boot into the UEFI firmware configuration.
2. Press F2 continuously during boot until you see a message in the upper right screen similar to "preparing one-time boot menu."
3. Enter the BIOS administrator password, if prompted.
NOTE:
Typically, you will not see this prompt if this is a new computer since the BIOS password has not yet been configured.
4. Select System Configuration .
5. Select Integrated NIC .
6. Select the Enable UEFI Network Stack check box.
7. Select either Enabled or Enabled w/PXE .
8. Select Apply
NOTE:
Computers without UEFI firmware do not require configuration.
Disable Legacy Option ROMs
Ensure that the Enable Legacy Option ROMs setting is disabled in the BIOS.
68 Pre-Installation Configuration for SED UEFI, and BitLocker Manager
1. Restart the computer.
2. As it is restarting, press F12 repeatedly to bring up the UEFI computer's boot settings.
3. Press the down arrow, highlight the BIOS Settings option, and press Enter .
4. Select Settings > General > Advanced Boot Options .
5. Clear the Enable Legacy Option ROMs check box and click Apply .
Pre-Installation Configuration to Set Up a BitLocker
PBA Partition
● You must create the PBA partition before installing BitLocker Manager.
● Turn on and activate the TPM before installing BitLocker Manager. BitLocker Manager takes ownership of the TPM (a reboot is not required). However, if the TPM's ownership already exists, BitLocker Manager begins the encryption setup process. The point is that the TPM must be owned and enabled.
● You may need to partition the disk manually. See Microsoft's description of the BitLocker Drive Preparation Tool for further information.
● Use the BdeHdCfg.exe command to create the PBA partition. The default parameter indicates that the command line tool follows the same process as the BitLocker Setup Wizard.
BdeHdCfg -target default
NOTE:
For more options available for the BdeHdCfg command, see Microsoft's BdeHdCfg.exe Parameter Reference .
Pre-Installation Configuration for SED UEFI, and BitLocker Manager 69
12
Designate the Dell Server through Registry
● If your clients are entitled through Dell Digital Delivery, follow these instructions to set a registry through Group Policy
Objects to preset the Dell Server to use after installation.
● The workstation must be a member of the OU where the Group Policy Objects is applied or the registry settings must be manually set on the endpoint.
● Ensure that outbound port 443 is available to communicate from the Dell Server to cloud.dell.com. If port 443 is blocked (for any reason), acquiring the entitlement fails and an entitlement is consumed from the available pool.
NOTE: If you do not set this registry value when attempting to install through Dell Digital Delivery or do not specifying a
SERVER in the Master Installer, the activation URL defaults to 199.199.199.199.
Manually Set the Registry Key
For endpoints that not domain-joined or setting a Group Policy Object is not possible, pre-set a registry key to activate against a specific Dell Server during installation.
1. In the search box on the taskbar, type regedit then right-click and select Run as administrator .
2. Navigate to and create the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Dell\Dell Data Protection
REG_SZ: Server
Value: <FQDN or IP address of the Dell Server>
3. Install Encryption through Dell Digital Delivery or the Master Installer.
Create the Group Policy Object
1. On the Domain Controller to manage the clients, click Start > Administrative Tools > Group Policy Management .
2. Right-click the OU where the policy should be applied and select Create a GPO in this domain , and Link it here .
3. Enter a name for the new GPO, select (none) for Source Starter GPO, and click OK .
4. Right-click the GPO that was created and select Edit .
70 Designate the Dell Server through Registry
5. The Group Policy Management Editor loads. Access Computer Configuration > Preferences > Windows Settings >
Registry .
6. Right-click the Registry and select New > Registry Item . Complete the following.
Action: Create
Hive: HKEY_LOCAL_MACHINE
Key Path: SOFTWARE\Dell\Dell Data Protection
Value name: Server
Value type: REG_SZ
Value data: <FQDN or IP address of the Dell Server>
7. Click OK .
Designate the Dell Server through Registry 71
8. Log out and then back into the workstation, or run gpupdate /force to apply the group policy.
72 Designate the Dell Server through Registry
13
Extract Child Installers
● To install each client individually, extract the child executable files from the installer.
● The master installer is not a master uninstaller . Each client must be uninstalled individually, followed by uninstallation of the master installer. Use this process to extract the clients from the master installer so that they can be used for uninstallation.
1. From the Dell installation media, copy the DDSSetup.exe
file to the local computer.
2. Open a command prompt in the same location as the DDSSetup.exe
file and enter:
DDSSetup.exe /s /z"\"EXTRACT_INSTALLERS=C:\Extracted""
The extraction path cannot exceed 63 characters.
Before you begin installation, ensure that all prerequisites have been met and all required software has been installed for
each child installer that you plan to install. Refer to Requirements
for details.
The extracted child installers are located at C:\extracted\.
Extract Child Installers 73
14
Configure Key Server
● This section explains how to configure components for use with Kerberos Authentication/Authorization when using an
Security Management Server. The Security Management Server Virtual does not use the Key Server.
The Key Server is a service that listens for clients to connect on a socket. Once a client connects, a secure connection is negotiated, authenticated, and encrypted using Kerberos APIs (if a secure connection cannot be negotiated, the client is disconnected).
The Key Server then checks with the Security Server (formerly the Device Server) to see if the user running the client is allowed to access keys. This access is granted via individual domains in the Management Console.
● If Kerberos Authentication/Authorization is to be used, then the server that contains the Key Server component needs to be part of the affected domain.
● Because the Security Management Server Virtual does not use the Key Server, typical uninstallation is affected. When an Encryption client that is activated against a Security Management Server Virtual is uninstalled, standard forensic key retrieval through the Security Server is used, instead of the Key Server's Kerberos method. See
for more information.
Services Panel - Add Domain Account User
1. On the Security Management Server, navigate to the services panel (Start > Run > services.msc > OK).
2. Right-click Key Server and select Properties .
3. Select the Log On tab and select the This account: option.
In This account: , add the domain account user. This domain user must have at least local administrator rights to the Key
Server folder (must be able to write to the Key Server config file, as well as the ability to write to the log.txt file).
Enter and confirm the password for the domain user.
Click OK .
74 Configure Key Server
4. Restart the Key Server service (leave the services panel open for further operation).
5. Navigate to <Key Server install dir> log.txt to verify that the service started properly.
Key Server Config File - Add User for Security
Management Server Communication
1. Navigate to <Key Server install dir>.
2. Open Credant.KeyServer.exe.config
with a text editor.
3. Go to <add key="user" value="superadmin" /> and change the "superadmin" value to the name of the appropriate user (you may also leave as "superadmin").
The "superadmin" format can be any method that can authenticate to the Security Management Server. The SAM account name, UPN, or DOMAIN\Username is acceptable. Any method that can authenticate to the Security Management Server is acceptable because validation is required for that user account for authorization against Active Directory.
For example, in a multi-domain environment, only entering a SAM account name such as "jdoe" will likely fail because the
Security Management Server cannot authenticate "jdoe" because it cannot find "jdoe". In a multi-domain environment, the
UPN is recommended, although the DOMAIN\Username format is acceptable. In a single domain environment, the SAM account name is acceptable.
4. Go to <add key="epw" value="<encrypted value of the password>" /> and change "epw" to "password". Then change
"<encrypted value of the password>" to the password of the user from Step 3. This password is re-encrypted when the
Security Management Server restarts.
If using "superadmin" in Step 3, and the superadmin password is not "changeit", it must be changed here. Save and close the file.
Configure Key Server 75
Sample Configuration File
<?xml version="1.0" encoding="utf-8" ?>
<configuration>
<appSettings>
<add key="port" value="8050" /> [TCP port the Key Server will listen to. Default is 8050.]
<add key="maxConnections" value="2000" /> [number of active socket connections the Key Server will allow]
<add key="url" value="https://keyserver.domain.com:8443/xapi/" /> [Security Server (formerly Device Server) URL (the format is 8081/xapi for a pre-v7.7 Security Management Server)]
<add key="verifyCertificate" value="false" /> [true verifies certs/set to false to not verify or if using self-signed certs]
<add key="user" value="superadmin" /> [User name used to communicate with the Security Server. This user must have the administrator role selected in the Management Console. The "superadmin" format can be any method that can authenticate to the Security Management Server. The SAM account name, UPN, or DOMAIN\Username is acceptable. Any method that can authenticate to the Security Management Server is acceptable because validation is required for that user account for authorization against Active Directory. For example, in a multi-domain environment, only entering a SAM account name such as "jdoe" will likely fail because the Security Management Server cannot authenticate "jdoe" because it cannot find "jdoe". In a multi-domain environment, the UPN is recommended, although the DOMAIN\Username format is acceptable. In a single domain environment, the SAM account name is acceptable.]
<add key="cacheExpiration" value="30" /> [How often (in seconds) the Service should check to see who is allowed to ask for keys. The Service keeps a cache and keeps track of how old it is. Once the cache is older than the value, it gets a new list. When a user connects, the Key Server needs to download authorized users from the Security Server. If there is no cache of these users, or the list has not been downloaded in the last "x" seconds, it is downloaded again. There is no polling, but this value configures how stale the list can become before it is refreshed when it is needed.]
<add key="epw" value="encrypted value of the password" /> [Password used to communicate with the Security
Management Server. If the superadmin password has been changed, it must be changed here.]
</appSettings>
</configuration>
Services Panel - Restart Key Server Service
1. Go back to the services panel (Start > Run > services.msc > OK).
2. Restart the Key Server service.
3. Navigate to <Key Server install dir> log.txt to verify that the service started properly.
4. Close the services panel.
Management Console - Add Forensic Administrator
1. As a Dell administrator, log in to the Management Console.
2. Click Populations > Domains .
3. Select the appropriate Domain.
4. Click the Key Server tab.
5. In Account , add the user to perform the administrator activities. The format is DOMAIN\Username. Click Add Account .
76 Configure Key Server
6. Click Users in the left menu. In the search box, search for the user name added in Step 5. Click Search .
7. Once the correct user is located, click the Admin tab.
8. Select Forensic Administrator and click Update .
The components are now configured for Kerberos Authentication/Authorization.
Configure Key Server 77
15
Use the Administrative Download Utility
(CMGAd)
● This utility allows the download of a key material bundle for use on a computer that is not connected to a Dell Server.
● This utility uses one of the following methods to download a key material bundle, depending on the command line parameter passed to the application:
○ Forensic Mode - Used if -f is passed on the command line or if no command line parameter is used.
○ Admin Mode - Used if -a is passed on the command line.
Log files can be located at C:\ProgramData\CmgAdmin.log
Use Forensic Mode
1. Double-click cmgad.exe
to launch the utility or open a command prompt where CMGAd is located and type cmgad.exe
-f (or cmgad.exe
).
2. Enter the following information (some fields may be pre-populated).
Device Server URL: Fully qualified Security Server (Device Server) URL. The format is https:// securityserver.domain.com:8443/xapi/. If your Dell Server is pre-v7.7, the format is https://deviceserver.domain.com:8081/ xapi (different port number, without the trailing slash).
Dell Admin: Name of the administrator with forensic administrator credentials, such as jdoe (Enabled in the Management
Console)
Password: Forensic administrator password
MCID: Machine ID, such as machineID.domain.com
DCID: First eight digits of the 16-digit Shield ID
NOTE:
Specifying either the MCID or DCID is usually sufficient. However, if both are known, it is helpful to enter both. Each parameter contains different information used by this utility.
Click Next .
78 Use the Administrative Download Utility (CMGAd)
3. In Passphrase: , enter a passphrase to protect the download file. The passphrase must be at least eight characters long, and contain at least one alphabetic and one numeric character. Confirm the passphrase.
Either accept the default name and location of where the file will be saved or click ... to select another location.
Click Next .
A message displays, indicating that the key material was successfully unlocked. Files are now accessible.
4. Click Finish when complete.
Use Admin Mode
The Security Management Server Virtual does not use the Key Server, so Admin mode cannot be used to obtain a key bundle from a Security Management Server Virtual. Use Forensic mode to obtain the key bundle if the client is activated against a
Security Management Server Virtual.
Use the Administrative Download Utility (CMGAd) 79
1. Open a command prompt where CMGAd is located and type cmgad.exe -a .
2. Enter the following information (some fields may be pre-populated).
Server: Fully qualified hostname of the Key Server, such as keyserver.domain.com
Port Number: The default port is 8050
Server Account: The domain user the Key Server is running as. The format is DOMAIN\Username. The domain user running the utility must be authorized to perform the download from the Key Server
MCID: Machine ID, such as machineID.domain.com
DCID: First eight digits of the 16-digit Shield ID
NOTE:
Specifying either the MCID or DCID is usually sufficient. However, if both are known, it is helpful to enter both. Each parameter contains different information used by this utility.
Click Next .
3. In Passphrase: , type a passphrase to protect the download file. The passphrase must be at least eight characters long, and contain at least one alphabetic and one numeric character.
Confirm the passphrase.
Either accept the default name and location of where the file will be saved or click ... to select another location.
Click Next .
80 Use the Administrative Download Utility (CMGAd)
A message displays, indicating that the key material was successfully unlocked. Files are now accessible.
4. Click Finish when complete.
Use the Administrative Download Utility (CMGAd) 81
16
Configure Encryption on a Server Operating
System
Enable Encryption on a Server Operating System
NOTE:
Encryption of server operating systems converts User encryption to Common encryption.
1. As a Dell administrator, log in to the Management Console.
2. Select Endpoint Group (or Endpoint ), search for the endpoint or endpoint group to enable, select Security Policies , and then select the Server Encryption policy category.
3. Set the following policies:
● Server Encryption - Select to enable Encryption on a server operating system and related policies.
● SDE Encryption Enabled - Select to turn on SDE encryption.
● Encryption Enabled - Select to turn on Common encryption.
● Secure Windows Credentials - This policy is Selected by default.
When the Secure Windows Credentials policy is Selected (the default), all files in the \Windows\system32\config files folder are encrypted, including Windows credentials. To prevent Windows credentials from being encrypted, set the
Secure Windows Credentials policy to Not Selected . Encryption of Windows credentials occurs independently of the
SDE Encryption Enabled policy setting.
4. Save and commit the policies.
Customize Activation Logon Dialog
The Activation Logon dialog displays:
● When an unmanaged user logs on.
● When the user selects Activate Dell Encryption from the Encryption icon's menu, located in the notification area.
Set Encryption External Media Policies
The
original encrypting computer
is the computer that originally encrypts a removable device. When the original computer is a
protected server
- a server with Encryption on a server operating system installed and activated - and the protected server first detects the presence of a removable device, the user is prompted to encrypt the removable device.
82 Configure Encryption on a Server Operating System
● Encryption External Media policies control removable media access to the server, authentication, encryption, and more.
● Port Control policies affect removable media on protected servers, for example, by controlling access and usage of the server's USB ports by USB devices.
The policies for removable media encryption can be found in the Management Console in the Server Encryption technology group.
Encryption on a Server Operating System and External Media
When the protected server's EMS Encrypt External Media policy is Selected , external media is encrypted. Encryption links the device to the protected server with the Machine key and to the user, with the User Roaming key of the removable device's owner/user. All files added to the removable device are then encrypted with those same keys, regardless of the computer it is connected to.
NOTE:
Encryption on a server operating system converts User encryption to Common encryption, except on removable devices.
On removable devices, encryption is performed with the User Roaming key associated with the computer.
When the user does not agree to encrypt a removable device, the user's access to the device can be set to blocked when used on the protected server, Read only while used on the protected server, or Full access . The protected server's policies determine the level of access on an unprotected removable device.
Policy updates occur when the removable device is re-inserted into the original protected server.
Authentication and External Media
The protected server's policies determine authentication functionality.
After a removable device has been encrypted, only its owner/user can access the removable device on the protected server.
Other users cannot access the encrypted files on the removable media.
Local automatic authentication allows the protected removable media to be automatically authenticated when inserted in the protected server when the owner of that media is logged in. When automatic authentication is disabled, the owner/user must authenticate to access the protected removable device.
When a removable device's original encrypting computer is a protected server, the owner/user must always log in to the removable device when using it in computers that are not the original encrypting computer, regardless of the Encryption
External Media policy settings defined on the other computers.
Refer to AdminHelp for information on Server Encryption Port Control and Encryption External Media policies.
Suspend an Encryption on a Server Operating System
Suspending an encrypted server prevents access to its encrypted data after a restart. The virtual server user cannot be suspended. Instead, the encrypted server's Machine key is suspended.
NOTE:
Suspending the server endpoint does not immediately suspend the server. The suspension takes place the next time the key is requested, typically the next time the server is restarted.
NOTE:
Use with care. Suspending an encrypted server could result in instability, depending on policy settings and whether the protected server is suspended while disconnected from the network.
Prerequisites
● Help desk administrator rights, assigned in the Management Console, are required to suspend an endpoint.
● The administrator must be logged in to the Management Console.
In the left pane of the Management Console, click Populations > Endpoints .
Search or select a hostname, then click the Details & Actions tab.
Under Server Device Control , click Suspend then Yes .
Configure Encryption on a Server Operating System 83
NOTE:
Click Reinstate to allow Encryption of server operating systems to access encrypted data on the server after it restarts.
84 Configure Encryption on a Server Operating System
17
Configure Deferred Activation
The Encryption client with Deferred Activation differs from the Encryption client activation in two ways:
Device-based Encryption policies
The Encryption client policies are user-based; the Encryption client with Deferred Activation's encryption policies are devicebased. User encryption is converted to Common encryption. This difference allows the user to bring a personal device to use within the organization's domain, while the organization maintains its security by centrally managing encryption policies.
Activation
With the Encryption client, activation is automatic. When with Deferred Activation is installed, automatic activation is disabled.
Instead, the user chooses whether to activate encryption, and when to activate it.
NOTE:
Before a user permanently leaves the organization and while his email address is still active, the user must run the
Encryption Removal Agent and uninstall the Encryption client from his personal computer.
Deferred Activation Customization
These client-side tasks allow Deferred Activation customization.
● Add a disclaimer to the Activation Logon dialog box
● Disable automatic re-activation (optional)
Add a disclaimer to the Activation Logon dialog box
The Activation Logon dialog displays at these times:
● When an unmanaged user logs on.
● When the user selects Activate Dell Encryption from the Encryption icon's menu, located in the notification area.
Prepare the Computer for Installation
If the data is encrypted with a non-Dell encryption product, before installing the Encryption client, decrypt data using the existing encryption software, and then uninstall the existing encryption software. If the computer does not restart automatically, restart the computer.
Create a Windows Password
Dell highly recommends that a Windows password be created (if one does not already exist) to protect access to the encrypted data. Creating a password for the computer prevents others from logging on to your user account without your password.
Configure Deferred Activation 85
Uninstall Previous Versions of the Encryption Client
Before uninstalling a previous version of the Encryption client, stop or pause an encryption sweep, if necessary.
If the computer is running a version of Dell Encryption earlier than v8.6, uninstall the Encryption client from the command line.
For instructions, see Uninstall Encryption and Server Encryption Client .
NOTE:
If you plan to install the latest version of the Encryption client immediately after uninstallation, it is not necessary to run the
Encryption Removal Agent to decrypt the files.
To upgrade a previous version of the Encryption client installed with Deferred Activation, uninstall with the
or the
. These uninstallation methods are possible even if OPTIN is disabled.
NOTE:
If no users were previously activated, the Encryption client clears the OPTIN setting from the SDE vault since the setting is left-over from a previous installation. The Encryption client blocks Deferred Activations if users previously activated but the
OPTIN flag is not set in the SDE vault.
Install Encryption with Deferred Activation
To install the Encryption client with Deferred Activation, install the Encryption client with the OPTIN=1 parameter. For more information about client installation with the OPTIN=1 parameter, see
.
Activate Encryption with Deferred Activation
● Activation associates a domain user with a local user account and a specific computer.
● Multiple users can activate on the same computer, provided they use unique local accounts and have unique domain email addresses.
● A user can activate the Encryption client only once per domain account.
Before you activate the Encryption client:
● Log in to the local account that you use the most often. The data associated with this account is the data to encrypt.
● Connect to your organization's network.
1. Log on to the workstation or server.
2. Enter the domain email address and password and click Activate .
NOTE:
Non-domain or personal email addresses cannot be used for activation.
3. Click Close .
86 Configure Deferred Activation
The Dell Server combines the encryption key bundle with the user's credentials and with the computer's unique ID (machine
ID), creating an unbreakable relationship between the key bundle, the specific computer, and the user.
4. Restart the computer to begin the encryption sweep.
NOTE:
The local Management Console, accessible from the notification area icon, shows the policies sent by the server, not the effective policy.
Troubleshoot Deferred Activation
Troubleshoot Activation
Problem: Cannot access certain files and folders
Inability to access certain files and folders is a symptom of being logged in with a different account than the one under which the user activated.
The Activation Logon dialog automatically displays even though the user has previously activated.
Possible Solution
Log out and log back in with the credentials of the activated account and try to access the files again.
In the rare event that the Encryption client cannot authenticate the user, the Activation Logon dialog prompts the user for credentials to authenticate and access encryption keys. To use the automatic re-activation feature, the AutoReactivation and
AutoPromptForActivation registry keys must BOTH be enabled. Although the feature is enabled by default, it can be manually disabled. For more information, see
Disable Automatic Re-activation .
Error Message: Server Authentication Failed
The server was not able to authenticate the email address and password.
Possible Solutions
● Use the email address associated with the organization. Personal email addresses cannot be used for activation.
● Re-enter the email address and password and ensure there are no typographical errors.
● Ask the administrator to verify that the email account is active and is not locked.
● Ask the administrator to reset the user's domain password.
Error Message: Network connection error
The Encryption client could not communicate with the Dell Server.
Possible Solutions
● Connect directly to the organization's network and try to activate again.
● If VPN access is required to connect to the network, check the VPN connection and try again.
● Check the Dell Server URL to ensure it matches the URL provided by the administrator.
Configure Deferred Activation 87
The URL and other data that the user entered into the installer are stored in the registry. Check the accuracy of the data under [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield] and
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet]
● Disconnect and reconnect:
Disconnect the computer from the network.
Reconnect to the network.
Restart the computer.
Try to connect to the network again.
Error Message: Legacy Server Not Supported
Encryption cannot be activated against a legacy server; the Dell Server must be v9.1 or higher.
Possible Solution
● Check the Dell Server URL to ensure it matches the URL provided by the administrator.
The URL and other data that the user entered into the installer are stored in the registry.
● Check the accuracy of the data under [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield] and [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet]
Error Message: Domain User Already Activated
A second user has logged on to the local computer and tried to activate against a domain account that has already been activated.
A user can activate the Encryption client only once per domain account.
Possible Solution
Decrypt and uninstall the Encryption client while logged in as the second activated user.
Error Message: Server Error General
An error has occurred on the server.
Possible Solution
The administrator should check the Server logs to ensure services are running.
The user should try to activate later.
Tools
CMGAd
Use the CMGAd utility prior to launching the Encryption Removal Agent to obtain the encryption key bundle. The CMGAd utility and its instructions are located in the Dell installation media (Dell-Offline-Admin-XXbit)
Log Files
In C:\ProgramData\Dell\Dell Data Protection\Encryption , look for the log file called CmgSysTray .
Search for the phrase "Manual activation result".
The error code is on the same line, followed by " status = "; the status indicates what went wrong.
88 Configure Deferred Activation
18
Troubleshooting
All Clients - Troubleshooting
● Master Suite installer log files are located at C:\ProgramData\Dell\Dell Data Protection\Installer.
● Windows creates unique child installer installation log files for the logged in user at %temp%, located at C:
\Users\<UserName>\AppData\Local\Temp.
● Windows creates log files for client prerequisites, such as Visual C++, for the logged in user at %temp%, located at C:\Users\<UserName>\AppData\Local\Temp. For example, C:
\Users\<UserName>\AppData\Local\Temp\dd_vcredist_amd64_20160109003943.log
● Follow the instructions at http://msdn.microsoft.com to verify the version of Microsoft .Net that is installed on the computer targeted for installation.
Go to https://www.microsoft.com/en-us/download/details.aspx?id=30653 to download the full version of Microsoft .Net
Framework 4.5.2 or later.
● See this document if the computer targeted for installation has (or has had in the past) Dell Access installed. Dell Access is not compatible with this suite of products.
All Clients - Protection Status
A new method for deriving a device's protected status has been implemented in the Dell Server v9.8.2. Previously, the Endpoint
Protected Status area in the Management Console's dashboard would only denote the state of Encryption per device.
As of Dell Server v9.8.2, Protected status is now denoted if any of the following criteria have been met:
● Advanced Threat Prevention is installed and enabled.
● Web Protection or Client Firewall is installed and either Web Protection or Client Firewall's policy is enabled.
● Self-Encrypting Drive Manager is installed, enabled, and the PBA is enabled.
● Full Disk Encryption is installed, enabled, and the PBA is enabled.
● BitLocker Manager is installed, enabled, and encryption has completed.
● Dell Encryption (Mac) is installed and enabled, and Encrypt Using FileVault for Mac has been enforced.
● Dell Encryption (Windows) is installed, enabled, Policy-Based Encryption has been set for the endpoint, and device sweeps are completed.
Dell Encryption Troubleshooting (client and server)
Activation on a Server Operating System
When Encryption is installed on a server operating system, activation requires two phases of activation: initial activation and device activation.
Troubleshooting Initial Activation
Initial activation fails when:
● A valid UPN cannot be constructed using the supplied credentials.
● The credentials are not found in the enterprise vault.
● The credentials used to activate are not domain administrator's credentials.
Error Message: Unknown user name or bad password
The user name or password does not match.
Possible Solution : Try to log in again, ensuring that you type the user name and password exactly.
Troubleshooting 89
Error Message: Activation failed because the user account does not have domain administrator rights.
The credentials used to activate do not have domain administrator rights, or the administrator's user name was not in UPN format.
Possible Solution : In the Activation dialog, enter credentials in UPN format for a domain administrator.
Error Messages: A connection with the server could not be established.
or
The operation timed out.
Server Encryption could not communicate with port 8449 over HTTPS to the Dell Server.
Possible Solutions
● Connect directly to your network and try to activate again.
● If connected by VPN, try connecting directly to the network and try again to activate.
● Check the Dell Server URL to ensure it matches the URL supplied by the administrator. The URL and other data that the user entered into the installer are stored in the registry. Check the accuracy of the data under [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield] and
[HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet].
● Disconnect the server from the network. Restart the server and reconnect to the network.
Error Message: Activation failed because the Server is unable to support this request.
Possible Solutions
● Server Encryption cannot be activated against a legacy server; the Dell Server version must be version 9.1 or higher. If necessary, upgrade your Dell Server to version 9.1 or higher.
● Check the Dell Server URL to ensure it matches the URL supplied by the administrator. The URL and other data that the user entered into the installer are stored in the registry.
● Check the accuracy of the data under [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield] and [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\CMGShield\Servlet].
Initial Activation Process
The following diagram illustrates a successful initial activation.
The initial activation process of Encryption of server operating systems requires a live user to access the server. The user can be of any type: domain or non-domain, remote-desktop-connected or interactive user, but the user must have access to domain administrator credentials.
The Activation dialog displays when one of two workflows occur:
● A new (unmanaged) user logs on to the computer.
● When a new user right-clicks the Encryption icon in the notification area and selects Activate Dell Encryption .
The initial activation process is as follows:
1. The user logs in.
2. Upon detection of a new (unmanaged) user, the Activate dialog displays. The user clicks Cancel .
3. The user opens the Server Encryption About box to confirm that it is running in Server mode.
4. The user right-clicks the Encryption icon in the notification area and selects Activate Dell Encryption .
5. The user enters domain administrator credentials in the Activate dialog.
NOTE:
90 Troubleshooting
The requirement for domain administrator credentials is a safety measure that prevents Encryption of server operating systems from being rolled out to unsupported server environments. To disable the requirement for domain administrator credentials, see
6. Dell Server checks for the credentials in the enterprise vault (Active Directory or equivalent) to verify that the credentials are domain administrator credentials.
7. A UPN is constructed using the credentials.
8. With the UPN, the Dell Server creates a new user account for the virtual server user, and stores the credentials in the Dell
Server's vault.
The virtual server user account is for the exclusive use of the Encryption client. It is used to authenticate with the server, to handle Common encryption keys, and to receive policy updates.
NOTE:
Password and DPAPI authentication are disabled for this account so that only the virtual server user can access encryption keys on the computer. This account does not correspond to any other user account on the computer or on the domain.
9. When activation is successful, the user restarts the computer, which kicks off the second phase, authentication and device activation.
Troubleshooting Authentication and Device Activation
Device activation fails when:
● The initial activation failed.
● The connection to the server could not be established.
● The trust certificate could not be validated.
After activation, when the computer is restarted, Encryption for server operating systems automatically logs in as the virtual server user, requesting the Machine key from the Dell Server. This takes place even before any user can log in.
● Open the About dialog to confirm that Encryption for server operating systems is authenticated and in Server mode.
● If the Encryption client ID is red, encryption has not yet been activated.
● In the Management Console, the version of a server with Server Encryption installed is listed as Shield for Server .
● If the Machine key retrieval fails due to a network failure, Server Encryption registers for network notifications with the operating system.
● If the Machine key retrieval fails:
○ The virtual server user logon is still successful.
○ Set up the Retry Interval Upon network Failure policy to make key retrieval attempts on a timed interval.
For details on the Retry Interval Upon network Failure policy, refer to AdminHelp, available in the Management Console.
Authentication and Device Activation
The following diagram illustrates successful authentication and device activation.
Troubleshooting 91
1. When restarted after a successful initial activation, a computer with Server Encryption automatically authenticates using the virtual server user account and runs the Encryption client in Server mode.
2. The computer checks its device activation status with the Dell Server:
● If the computer has not previously device-activated, the Dell Server assigns the computer an MCID, a DCID, and a trust certificate, and stores all of the information in the Dell Server's vault.
● If the computer had previously been device-activated, the Dell Server verifies the trust certificate.
3. After the Dell Server assigns the trust certificate to the server, the server can access its encryption keys.
4. Device activation is successful.
NOTE:
When running in Server mode, the Encryption client must have access to the same certificate as was used for device activation to access the encryption keys.
(Optional) Create an Encryption Removal Agent Log File
● Before beginning the uninstall process, you can optionally create an Encryption Removal Agent log file. This log file is useful for troubleshooting an uninstall/decryption operation. If you do not intend to decrypt files during the uninstall process, you do not need to create this log file.
● The Encryption Removal Agent log file is not created until after the Encryption Removal Agent service runs, which does not happen until the computer is restarted. Once the client is successfully uninstalled and the computer is fully decrypted, the log file is permanently deleted.
● The log file path is C:\ProgramData\Dell\Dell Data Protection\Encryption.
● Create the following registry entry on the computer targeted for decryption.
[HKLM\Software\Credant\DecryptionAgent]
"LogVerbosity"=DWORD:2
0: no logging
1: logs errors that prevent the service from running
2: logs errors that prevent complete data decryption (recommended level)
3: logs information about all decrypting volumes and files
5: logs debugging information
Find TSS Version
● TSS is a component that interfaces with the TPM. To find the TSS version, go to (default location) C:\Program
Files\Dell\Dell Data Protection\Drivers\TSS\bin > tcsd_win32.exe
. Right-click the file and select
Properties . Verify the file version on the Details tab.
92 Troubleshooting
Encryption External Media and PCS Interactions
To Ensure Media is Not Read-Only and the Port is Not Blocked
The EMS Access to unShielded Media policy interacts with the Port Control System - Class: Storage > Subclass Storage:
External Drive Control policy. If you intend to set the EMS Access to unShielded Media policy to Full Access , ensure that the
Subclass Storage: External Drive Control policy is also set to Full Access to ensure that the media is not set to read-only and the port is not blocked.
To Encrypt Data Written to CD/DVD
● Set Windows Media Encryption = On.
● Set EMS Exclude CD/DVD Encryption = not selected.
● Set Subclass Storage: Optical Drive Control = UDF Only.
Use WSScan
● WSScan allows you to ensure that all data is decrypted when uninstalling Encryption as well as view encryption status and identify unencrypted files that should be encrypted.
● Administrator privileges are required to run this utility.
NOTE: WSScan must be run in System Mode with the PsExec tool if a target file is owned by the system account.
Run WSScan
1. From the Dell installation media, copy WSScan.exe to the Windows computer to scan.
2. Launch a command line at the location above and enter wsscan.exe
at the command prompt. WSScan launches.
3. Click Advanced .
4. Select the type of drive to scan: All Drives, Fixed Drives , Removable Drives , or CDROMs/ DVDROM s.
5. Select the Encryption Report Type: Encrypted FIles , Unencrypted FIles , All FIles , or Unencrypted FIles in Violation :
● Encrypted FIles - To ensure that all data is decrypted when uninstalling Encryption. Follow your existing process for decrypting data, such as issuing a decryption policy update. After decrypting data, but before performing a restart in preparation for uninstall, run WSScan to ensure that all data is decrypted.
● Unencrypted FIles - To identify files that are not encrypted, with an indication of whether the files should be encrypted
(Y/N).
● All FIles - To list all encrypted and unencrypted files, with an indication of whether the files should be encrypted (Y/N).
● Unencrypted FIles in Violation - To identify files that are not encrypted that should be encrypted.
6. Click Search .
Troubleshooting 93
OR
1. Click Advanced to toggle the view to Simple to scan a particular folder.
2. Go to Scan Settings and enter the folder path in the Search Path field. If this field is used, the selection in the menu is ignored.
3. If you do not want to write WSScan output to a file, clear the Output to File check box.
4. Change the default path and file name in Path , if desired.
5. Select Add to Existing File if you do not want to overwrite any existing WSScan output files.
6. Choose the output format:
● Select Report Format for a report style list of scanned output. This is the default format.
● Select Value Delimited File for output that can be imported into a spreadsheet application. The default delimiter is "|", although it can be changed to up to 9 alphanumeric, space, or keyboard punctuation characters.
● Select the Quoted Values option to enclose each value in double quotation marks.
● Select Fixed Width File for non-delimited output containing a continuous line of fixed-length information about each encrypted file.
7. Click Search .
Click Stop Searching to stop your search. Click Clear to clear displayed messages.
94 Troubleshooting
-ta
-tf
-tr
-tc
WSScan Command Line Usage
WSScan [-ta] [-tf] [-tr] [-tc] [drive] [-s] [-o<filepath>] [-a] [-f<format specifier>] [-r]
[-u[a][-|v]] [-d<delimeter>] [-q] [-e] [-x<exclusion directory>] [-y<sleep time>]
Switch
Drive
Meaning
Drive to scan. If not specified, the default is all local fixed hard drives. Can be a mapped network drive.
Scan all drives
Scan fixed drives (default)
Scan removable drives
Scan CDROMs/DVDROMs
Troubleshooting 95
-u-
-ua
-ua-
-uv
-uav
-e
-x
-d
-q
-y
-f
-r
-o
-a
Switch
-s
-u
Meaning
Silent operation
Output file path
Append to output file. The default behavior truncates the output file.
Report format specifier (Report, Fixed, Delimited)
Run WSScan without administrator privileges. Some files may not be visible in this mode.
Include unencrypted files in output file.
This switch is sensitive to order: "u" must be first, "a" must be second (or omitted), "-" or "v" must be last.
Only include unencrypted files in output file
Report unencrypted files also, but use all user policies to display the "should" field.
Report unencrypted files only, but use all user policies to display the "should" field.
Report unencrypted files that violate policy only (Is=No / Should=Y)
Report unencrypted files that violate policy only (Is=No / Should=Y), using all user policies.
Specifies what to use as a value separator for delimited output
Specifies the values that should be in enclosed in quotes for delimited output
Include extended encryption fields in delimited output
Exclude directory from scan. Multiple exclusions are allowed.
Sleep time (in milliseconds) between directories. This switch results in slower scans, but potentially a more responsive CPU.
WSScan Output
WSScan information about encrypted files contains the following information.
Example Output:
[2015-07-28 07:52:33] SysData.7vdlxrsb._SDENCR_: "c:\temp\Dell - test.log" is still AES256 encrypted
Output
Date/time stamp
Encryption type
KCID
Meaning
The date and time the file was scanned.
The type of encryption used to encrypt the file.
SysData: SDE key.
User: User encryption key.
Common: Common encryption key.
WSScan does not report files encrypted using Encrypt for Sharing.
The Key Computer ID.
As shown in the example above, " 7vdlxrsb "
96 Troubleshooting
Output
UCID
File
Algorithm
Meaning
If you are scanning a mapped network drive, the scanning report does not return a
KCID.
The User ID.
As shown in the example above, " _SDENCR_ "
The UCID is shared by all the users of that computer.
The path of the encrypted file.
As shown in the example above, " c:\temp\Dell - test.log
"
The encryption algorithm being used to encrypt the file.
As shown in the example above, " is still AES256 encrypted "
RIJNDAEL 128
RIJNDAEL 256
AES-128
AES-256
3DES
Use WSProbe
The Probing Utility is for use with all versions of Encryption, with the exception of Encryption External Media policies. Use the
Probing Utility to:
● Scan or schedule scanning of an encrypted computer. The Probing Utility observes the Workstation Scan Priority policy.
● Temporarily disable or re-enable the current user Application Data Encryption List.
● Add or remove process names on the privileged list.
● Troubleshoot as instructed by Dell ProSupport.
Approaches to Data Encryption
If you specify policies to encrypt data on Windows devices, you can use any of the following approaches:
● The first approach is to accept the default behavior of the client. If you specify folders in Common Encrypted Folders or User Encrypted Folders, or set Encrypt "My Documents", Encrypt Outlook Personal Folders, Encrypt Temporary Files,
Encrypt Temporary Internet Files, or Encrypt Windows Paging File to selected, affected files are encrypted either when they are created, or (after being created by an unmanaged user) when a managed user logs on. The client also scans folders specified in or related to these policies for possible encryption/decryption when a folder is renamed, or when the client receives changes to these policies.
● You can also set Scan Workstation on Logon to Selected. If Scan Workstation on Logon is Selected, when a user logs on, the client compares how files in currently- and previously-encrypted folders are encrypted to the user policies, and makes any necessary changes.
● To encrypt files that meet your encryption criteria but were created prior to your encryption policies going into effect, but do not want the performance impact of frequent scanning, you can use this utility to scan or schedule scanning of the computer.
Prerequisites
● The Windows device to work with must be encrypted.
● The user to work with must be logged on.
Use the Probing Utility
WSProbe.exe is located in the installation media.
Syntax wsprobe [path]
Troubleshooting 97
-h
-f
-u wsprobe [-h] wsprobe [-f path] wsprobe [-u n] [-x process_names] [-i process_names]
Parameters
Parameter path
-x
-i
To
Optionally specify a particular path on the device to scan for possible encryption/ decryption. If you do not specify a path, this utility scans all folders related to your encryption policies.
View command line Help.
Troubleshoot as instructed by Dell ProSupport
Temporarily disable or re-enable the user Application Data Encryption List. This list is only effective if Encryption Enabled is selected for the current user. Specify 0 to disable or 1 to re-enable. The current policy in force for the user is reinstated at the next logon.
Add process names to the privileged list. The computer and installer process names on this list, plus those you add using this parameter or
HKLM\Software\CREDANT\CMGShield\EUWPrivilegedList, are ignored if specified in the Application Data Encryption List. Separate process names with commas. If your list includes one or more spaces, enclose the list in double quotes.
Remove process names previously added to the privileged list (you cannot remove hard-coded process names). Separate process names with commas. If your list includes one or more spaces, enclose the list in double quotes.
Check Encryption Removal Agent Status
The Encryption Removal Agent displays its status in the description area of the services panel (Start > Run > services.msc >
OK) as follows. Periodically refresh the service (highlight the service > right-click > Refresh) to update its status.
● Waiting for SDE Deactivation - Encryption is still installed, is still configured, or both. Decryption does not start until
Encryption is uninstalled.
● Initial sweep - The service is making an initial sweep, calculating the number of encrypted files and bytes. The initial sweep occurs one time.
● Decryption sweep - The service is decrypting files and possibly requesting to decrypt locked files.
● Decrypt on Reboot (partial) - The decryption sweep is complete and some locked files (but not all) are to be decrypted on the next restart.
● Decrypt on Reboot - The decryption sweep is complete and all locked files are to be decrypted on the next restart.
● All files could not be decrypted - The decryption sweep is complete, but all files could not be decrypted. This status means one of the following occurred:
○ The locked files could not be scheduled for decryption because they were too big, or an error occurred while making the request to unlock them.
○ An input/output error occurred while decrypting files.
○ The files could not be decrypted by policy.
○ The files are marked as should be encrypted.
○ An error occurred during the decryption sweep.
○ In all cases, a log file is created (if logging is configured) when LogVerbosity=2 (or higher) is set. To troubleshoot, set the log verbosity to 2 and restart the Encryption Removal Agent service to force another decryption sweep. See
Create an Encryption Removal Agent Log File
for instructions.
● Complete - The decryption sweep is complete. The service, the executable, the driver, and the driver executable are all scheduled for deletion on the next restart.
98 Troubleshooting
SED Troubleshooting
Use the Initial Access Code
● This policy is used to log on to a computer when network access is unavailable. Meaning, access to the Dell Server and AD are both unavailable. Only use the Initial Access Code policy if absolutely necessary. Dell does not recommend this method to log in. Using the Initial Access Code policy does not provide the same level of security as the usual method of logging in using user name, domain, and password.
In addition to being a less secure method of logging in, if a user is activated using the Initial Access Code , then there is no record on the Dell Server of that user activating on this computer. In turn, there is no way to generate a Response Code from the Dell Server for the user if they fail password and self help questions.
● The Initial Access Code can only be used one time, immediately after activation. After an end user has logged in, the Initial
Access Code will not be available again. The first domain login that occurs after the Initial Access Code is entered will be cached, and the Initial Access Code entry field will not display again.
● The Initial Access Code only displays under the following conditions:
○ A user has never activated inside the PBA.
○ The client has no connectivity to the network or Dell Server.
Use Initial Access Code
1. Set a value for the Initial Access Code policy in the Management Console.
2. Save and commit the policy.
3. Start the local computer.
4. Enter the Initial Access Code when the Access Code screen displays.
5. Click the blue arrow .
6. Click OK when the Legal Notice screen displays.
7. Log in to Windows with the user credentials for this computer. These credentials must be part of the domain.
8. After logging in, open the Data Security Console and verify that the PBA user was successfully created.
Click Log in the top menu and look for the message Created PBA user for <DOMAIN\Username >, which indicates the process was successful.
9. Shut down and restart the computer.
10. At the login screen, enter the user name, domain, and password that was previously used to log in to Windows.
You must match the user name format that was used when creating the PBA user. Thus, if you used the format
DOMAIN\Username, you must enter DOMAIN\Username for the Username.
11. Click Login when the Legal Notice screen displays.
Troubleshooting 99
Windows now launches and the computer can be used as usual.
Create a PBA Log File for Troubleshooting
● There may be cases when a PBA log file is needed for troubleshooting PBA issues, such as:
○ You are unable to see the network connection icon, yet you know there is network connectivity. The log file contains
DHCP information to resolve the issue.
○ You are unable to see the Dell Server connection icon. The log file contains information to help diagnose connectivity issues.
○ Authentication fails even when entering correct credentials. The log file used with the Dell Server Server logs can help diagnose the issue.
Capture Logs When Booting Into the PBA (Legacy PBA)
1. Create a folder on a USB drive and name it \CredantSED , at the root level of the USB drive.
2. Create a file named actions.txt and place it in the \CredantSED folder.
3. In actions.txt, add the line: get logs
4. Save and close the file.
Do not insert the USB drive when the computer is powered down . If the USB drive is already inserted during the shutdown state, remove the USB drive.
5. Power on the computer reproduce the issue. Insert the USB drive into the computer that the logs are to be collected from during this step.
6. After inserting the USB drive, wait for 5-10 seconds, then remove the drive.
A credpbaenv.tgz file is created in the \CredantSED folder that contains the needed log files.
Capture Logs When Booting Into the PBA (UEFI PBA)
1. Create a file called PBAErr.log
at the root level of the USB drive.
2. Insert the USB drive before powering on the computer.
3. Remove the USB drive after reproducing the issue requiring the logs.
The PBAErr.log file is updated and written in real-time.
Dell ControlVault Drivers
Update Dell ControlVault Drivers and Firmware
● Dell ControlVault drivers and firmware that are installed on Dell computers at the factory are outdated and should be updated by following this procedure, in this order.
● If an error message is received during client installation prompting you to exit the installer to update Dell ControlVault drivers, the message may be safely dismissed to continue with the installation of the client. The Dell ControlVault drivers
(and firmware) can be updated after the client installation is complete.
Download Latest Drivers
1. Go to dell.com/support .
100 Troubleshooting
2. Select your computer model.
3. Select Drivers & Downloads .
4. Select the Operating System of the target computer.
Troubleshooting 101
5. Select the Security category.
6. Download and save the Dell ControlVault Drivers.
7. Download and save the Dell ControlVault Firmware.
102 Troubleshooting
8. Copy the drivers and firmware to the target computers, if needed.
Install Dell ControlVault Driver
1. Navigate to the folder which you downloaded the driver installation file.
2. Double-click the Dell ControlVault driver to launch the self-extracting executable file.
NOTE:
Be sure to install the driver first. The file name of the driver at the time of this document creation is
ControlVault_Setup_2MYJC_A37_ZPE.exe.
3. Click Continue to begin.
Troubleshooting 103
4. Click Ok to unzip the driver files in the default location of C:\Dell\Drivers\<New Folder> .
5. Click Yes to allow the creation of a new folder.
6. Click Ok when the successfully unzipped message displays.
7. The folder which contains the files should display after extraction. If not, navigate to the folder to which you extracted the files. In this case, the folder is JW22F .
104 Troubleshooting
8. Double-click CVHCI64.MSI
to launch the driver installer. [this example is CVHCI64.MSI
in this example (CVHCI for a 32-bit computer)].
9. Click Next at the Welcome screen.
10. Click Next to install the drivers in the default location of C:\Program Files\Broadcom Corporation\Broadcom
USH Host Components\.
Troubleshooting 105
11. Select the Complete option and click Next .
12. Click Install to begin the installation of the drivers.
106 Troubleshooting
13. Optionally check the box to display the installer log file. Click Finish to exit the wizard.
Verify Driver Installation
● The Device Manager will have a Dell ControlVault device (and other devices) depending on the operating system and hardware configuration.
Install Dell ControlVault Firmware
1. Navigate to the folder which you downloaded the firmware installation file.
Troubleshooting 107
2. Double-click the Dell ControlVault firmware to launch the self-extracting executable file.
3. Click Continue to begin.
4. Click Ok to unzip the driver files in the default location of C:\Dell\Drivers\<New Folder> .
5. Click Yes to allow the creation of a new folder.
6. Click Ok when the successfully unzipped message displays.
108 Troubleshooting
7. The folder which contains the files should display after extraction. If not, navigate to the folder to which you extracted the files. Select the firmware folder.
8. Double-click ushupgrade.exe
to launch the firmware installer.
9. Click Start to begin the firmware upgrade.
Troubleshooting 109
NOTE:
You may be asked to enter the administrator password if upgrading from an older version of firmware. Enter Broadcom as the password and click Enter if presented with this dialog.
Several status messages display.
110 Troubleshooting
Troubleshooting 111
10. Click Restart to complete the firmware upgrade.
The update of the Dell ControlVault drivers and firmware is complete.
112 Troubleshooting
UEFI Computers
Troubleshoot Network Connection
● For pre-boot authentication to succeed on a computer with UEFI firmware, the PBA mode must have network connectivity.
By default, computers with UEFI firmware do not have network connectivity until the operating system is loaded, which occurs after PBA mode. If the computer procedure outlined in
Pre-Installation Configuration for UEFI Computers
is successful and is configured properly, the network connection icon displays on the pre-boot authentication screen when the computer is connected to the network.
● Check the network cable to ensure it is connected to the computer if the network connection icon still does not display during pre-boot authentication. Restart the computer to restart PBA mode if it was not connected or was loose.
TPM and BitLocker
TPM and BitLocker Error Codes
Constant/Value
TPM_E_ERROR_MASK
0x80280000
TPM_E_AUTHFAIL
0x80280001
TPM_E_BADINDEX
0x80280002
TPM_E_BAD_PARAMETER
0x80280003
TPM_E_AUDITFAILURE
0x80280004
TPM_E_CLEAR_DISABLED
0x80280005
TPM_E_DEACTIVATED
0x80280006
TPM_E_DISABLED
0x80280007
TPM_E_DISABLED_CMD
0x80280008
TPM_E_FAIL
0x80280009
Description
This is an error mask to convert TPM hardware errors to win errors.
Authentication failed.
The index to a PCR, DIR or other register is incorrect.
One or more parameters is bad.
An operation completed successfully but the auditing of that operation failed.
The clear disable flag is set and all clear operations now require physical access.
Activate the TPM.
Enable the TPM.
The target command has been disabled.
The operation failed.
Troubleshooting 113
Constant/Value
TPM_E_BAD_ORDINAL
0x8028000A
TPM_E_INSTALL_DISABLED
0x8028000B
TPM_E_INVALID_KEYHANDLE
0x8028000C
TPM_E_KEYNOTFOUND
0x8028000D
TPM_E_INAPPROPRIATE_ENC
0x8028000E
TPM_E_MIGRATEFAIL
0x8028000F
TPM_E_INVALID_PCR_INFO
0x80280010
TPM_E_NOSPACE
0x80280011
TPM_E_NOSRK
0x80280012
TPM_E_NOTSEALED_BLOB
0x80280013
TPM_E_OWNER_SET
0x80280014
TPM_E_RESOURCES
0x80280015
TPM_E_SHORTRANDOM
0x80280016
TPM_E_SIZE
0x80280017
TPM_E_WRONGPCRVAL
0x80280018
TPM_E_BAD_PARAM_SIZE
0x80280019
TPM_E_SHA_THREAD
0x8028001A
114 Troubleshooting
Description
The ordinal was unknown or inconsistent.
The ability to install an owner is disabled.
The key handle cannot be interpreted.
The key handle points to an invalid key.
Unacceptable encryption scheme.
Migration authorization failed.
PCR information could not be interpreted.
No room to load key.
There is no Storage Root Key (SRK) set.
An encrypted blob is invalid or was not created by this TPM.
The TPM already has an owner.
The TPM has insufficient internal resources to perform the requested action.
A random string was too short.
The TPM does not have the space to perform the operation.
The named PCR value does not match the current PCR value.
The paramSize argument to the command has the incorrect value
There is no existing SHA-1 thread.
Constant/Value
TPM_E_SHA_ERROR
0x8028001B
TPM_E_FAILEDSELFTEST
0x8028001C
TPM_E_AUTH2FAIL
0x8028001D
TPM_E_BADTAG
0x8028001E
TPM_E_IOERROR
0x8028001F
TPM_E_ENCRYPT_ERROR
0x80280020
TPM_E_DECRYPT_ERROR
0x80280021
TPM_E_INVALID_AUTHHANDLE
0x80280022
TPM_E_NO_ENDORSEMENT
0x80280023
TPM_E_INVALID_KEYUSAGE
0x80280024
TPM_E_WRONG_ENTITYTYPE
0x80280025
TPM_E_INVALID_POSTINIT
0x80280026
TPM_E_INAPPROPRIATE_SIG
0x80280027
TPM_E_BAD_KEY_PROPERTY
0x80280028
TPM_E_BAD_MIGRATION
0x80280029
TPM_E_BAD_SCHEME
0x8028002A
TPM_E_BAD_DATASIZE
0x8028002B
Description
The calculation is unable to proceed because the existing
SHA-1 thread has already encountered an error.
The TPM hardware device reported a failure during its internal self test. Try restarting the computer to resolve the problem. If the problem continues, you might need to replace your TPM hardware or motherboard.
The authorization for the second key in a 2 key function failed authorization.
The tag value sent to for a command is invalid.
An IO error occurred transmitting information to the TPM.
The encryption process had a problem.
The decryption process did not complete.
An invalid handle was used.
The TPM does not have an Endorsement Key (EK) installed.
The usage of a key is not allowed.
The submitted entity type is not allowed.
The command was received in the wrong sequence relative to TPM_Init and a subsequent TPM_Startup.
Signed data cannot include additional DER information.
The key properties in TPM_KEY_PARMs are not supported by this TPM.
The migration properties of this key are incorrect.
The signature or encryption scheme for this key is incorrect or not permitted in this situation.
The size of the data (or blob) parameter is bad or inconsistent with the referenced key.
Troubleshooting 115
Constant/Value
TPM_E_BAD_MODE
0x8028002C
TPM_E_BAD_PRESENCE
0x8028002D
TPM_E_BAD_VERSION
0x8028002E
TPM_E_NO_WRAP_TRANSPORT
0x8028002F
TPM_E_AUDITFAIL_UNSUCCESSFUL
0x80280030
TPM_E_AUDITFAIL_SUCCESSFUL
0x80280031
TPM_E_NOTRESETABLE
0x80280032
TPM_E_NOTLOCAL
0x80280033
TPM_E_BAD_TYPE
0x80280034
TPM_E_INVALID_RESOURCE
0x80280035
TPM_E_NOTFIPS
0x80280036
TPM_E_INVALID_FAMILY
0x80280037
TPM_E_NO_NV_PERMISSION
0x80280038
TPM_E_REQUIRES_SIGN
0x80280039
TPM_E_KEY_NOTSUPPORTED
0x8028003A
TPM_E_AUTH_CONFLICT
0x8028003B
TPM_E_AREA_LOCKED
0x8028003C
116 Troubleshooting
Description
A mode parameter is bad, such as capArea or subCapArea for TPM_GetCapability, phsicalPresence parameter for TPM_PhysicalPresence, or migrationType for
TPM_CreateMigrationBlob.
Either the physicalPresence or physicalPresenceLock bits have the wrong value.
The TPM cannot perform this version of the capability.
The TPM does not allow for wrapped transport sessions.
TPM audit construction failed and the underlying command was returning a failure code also.
TPM audit construction failed and the underlying command was returning success.
Attempt to reset a PCR register that does not have the resettable attribute.
Attempt to reset a PCR register that requires locality and locality modifier not part of command transport.
Make identity blob not properly typed.
When saving context identified resource type does not match actual resource.
The TPM is attempting to execute a command only available when in FIPS mode.
The command is attempting to use an invalid family ID.
The permission to manipulate the NV storage is not available.
The operation requires a signed command.
Wrong operation to load an NV key.
NV_LoadKey blob requires both owner and blob authorization.
The NV area is locked and not writtable.
Constant/Value
TPM_E_BAD_LOCALITY
0x8028003D
TPM_E_READ_ONLY
0x8028003E
TPM_E_PER_NOWRITE
0x8028003F
TPM_E_FAMILYCOUNT
0x80280040
TPM_E_WRITE_LOCKED
0x80280041
TPM_E_BAD_ATTRIBUTES
0x80280042
TPM_E_INVALID_STRUCTURE
0x80280043
TPM_E_KEY_OWNER_CONTROL
0x80280044
TPM_E_BAD_COUNTER
0x80280045
TPM_E_NOT_FULLWRITE
0x80280046
TPM_E_CONTEXT_GAP
0x80280047
TPM_E_MAXNVWRITES
0x80280048
TPM_E_NOOPERATOR
0x80280049
TPM_E_RESOURCEMISSING
0x8028004A
TPM_E_DELEGATE_LOCK
0x8028004B
TPM_E_DELEGATE_FAMILY
0x8028004C
TPM_E_DELEGATE_ADMIN
0x8028004D
Description
The locality is incorrect for the attempted operation.
The NV area is read only and cannot be written to.
There is no protection on the write to the NV area.
The family count value does not match.
The NV area has already been written to.
The NV area attributes conflict.
The structure tag and version are invalid or inconsistent.
The key is under control of the TPM Owner and can only be evicted by the TPM Owner.
The counter handle is incorrect.
The write is not a complete write of the area.
The gap between saved context counts is too large.
The maximum number of NV writes without an owner has been exceeded.
No operator AuthData value is set.
The resource pointed to by context is not loaded.
The delegate administration is locked.
Attempt to manage a family other than the delegated family.
Delegation table management not enabled.
Troubleshooting 117
Constant/Value
TPM_E_TRANSPORT_NOTEXCLUSIVE
0x8028004E
TPM_E_OWNER_CONTROL
0x8028004F
TPM_E_DAA_RESOURCES
0x80280050
TPM_E_DAA_INPUT_DATA0
0x80280051
TPM_E_DAA_INPUT_DATA1
0x80280052
TPM_E_DAA_ISSUER_SETTINGS
0x80280053
TPM_E_DAA_TPM_SETTINGS
0x80280054
TPM_E_DAA_STAGE
0x80280055
TPM_E_DAA_ISSUER_VALIDITY
0x80280056
TPM_E_DAA_WRONG_W
0x80280057
TPM_E_BAD_HANDLE
0x80280058
TPM_E_BAD_DELEGATE
0x80280059
TPM_E_BADCONTEXT
0x8028005A
TPM_E_TOOMANYCONTEXTS
0x8028005B
TPM_E_MA_TICKET_SIGNATURE
0x8028005C
TPM_E_MA_DESTINATION
0x8028005D
TPM_E_MA_SOURCE
0x8028005E
118 Troubleshooting
Description
There was a command executed outside of an exclusive transport session.
Attempt to context save a owner evict controlled key.
The DAA command has no resources available to execute the command.
The consistency check on DAA parameter inputData0 has failed.
The consistency check on DAA parameter inputData1 has failed.
The consistency check on DAA_issuerSettings has failed.
The consistency check on DAA_tpmSpecific has failed.
The atomic process indicated by the submitted DAA command is not the expected process.
The issuer's validity check has detected an inconsistency.
The consistency check on w has failed.
The handle is incorrect.
Delegation is not correct.
The context blob is invalid.
Too many contexts held by the TPM.
Migration authority signature validation failure.
Migration destination not authenticated.
Migration source incorrect.
Constant/Value
TPM_E_MA_AUTHORITY
0x8028005F
TPM_E_PERMANENTEK
0x80280061
TPM_E_BAD_SIGNATURE
0x80280062
TPM_E_NOCONTEXTSPACE
0x80280063
TPM_E_COMMAND_BLOCKED
0x80280400
TPM_E_INVALID_HANDLE
0x80280401
TPM_E_DUPLICATE_VHANDLE
0x80280402
TPM_E_EMBEDDED_COMMAND_BLOCKED
0x80280403
TPM_E_EMBEDDED_COMMAND_UNSUPPORTED
0x80280404
TPM_E_RETRY
0x80280800
TPM_E_NEEDS_SELFTEST
0x80280801
TPM_E_DOING_SELFTEST
0x80280802
TPM_E_DEFEND_LOCK_RUNNING
0x80280803
TBS_E_INTERNAL_ERROR
0x80284001
TBS_E_BAD_PARAMETER
0x80284002
TBS_E_INVALID_OUTPUT_POINTER
0x80284003
TBS_E_INVALID_CONTEXT
0x80284004
Description
Incorrect migration authority.
Attempt to revoke the EK and the EK is not revocable.
Bad signature of CMK ticket.
There is no room in the context list for additional contexts.
The command was blocked.
The specified handle was not found.
The TPM returned a duplicate handle and the command needs to be resubmitted.
The command within the transport was blocked.
The command within the transport is not supported.
The TPM is too busy to respond to the command immediately, but the command could be resubmitted at a later time.
SelfTestFull has not been run.
The TPM is currently executing a full self test.
The TPM is defending against dictionary attacks and is in a time-out period.
An internal software error has been detected.
One or more input parameters is bad.
A specified output pointer is bad.
The specified context handle does not refer to a valid context.
Troubleshooting 119
Constant/Value
TBS_E_INSUFFICIENT_BUFFER
0x80284005
TBS_E_IOERROR
0x80284006
TBS_E_INVALID_CONTEXT_PARAM
0x80284007
TBS_E_SERVICE_NOT_RUNNING
0x80284008
TBS_E_TOO_MANY_TBS_CONTEXTS
0x80284009
TBS_E_TOO_MANY_RESOURCES
0x8028400A
TBS_E_SERVICE_START_PENDING
0x8028400B
TBS_E_PPI_NOT_SUPPORTED
0x8028400C
TBS_E_COMMAND_CANCELED
0x8028400D
TBS_E_BUFFER_TOO_LARGE
0x8028400E
TBS_E_TPM_NOT_FOUND
0x8028400F
TBS_E_SERVICE_DISABLED
0x80284010
TBS_E_NO_EVENT_LOG
0x80284011
TBS_E_ACCESS_DENIED
0x80284012
TBS_E_PROVISIONING_NOT_ALLOWED
0x80284013
Description
A specified output buffer is too small.
An error occurred while communicating with the TPM.
One or more context parameters is invalid.
The TBS service is not running and could not be started.
A new context could not be created because there are too many open contexts.
A new virtual resource could not be created because there are too many open virtual resources.
The TBS service has been started but is not yet running.
The physical presence interface is not supported.
The command was canceled.
The input or output buffer is too large.
A compatible TPM Security Device cannot be found on this computer.
The TBS service has been disabled.
No TCG event log is available.
The caller does not have the appropriate rights to perform the requested operation.
The TPM provisioning action is not allowed by the specified flags. For provisioning to be successful, one of several actions may be required. The TPM management console (tpm.msc) action to make the TPM Ready may help. For further information, see the documentation for the Win32_Tpm WMI method 'Provision'. (The actions that may be required include importing the
TPM Owner Authorization value into the system, calling the Win32_Tpm WMI method for provisioning the TPM and specifying TRUE for either 'ForceClear_Allowed' or
'PhysicalPresencePrompts_Allowed' (as indicated by the
120 Troubleshooting
Constant/Value
TBS_E_PPI_FUNCTION_UNSUPPORTED
0x80284014
TBS_E_OWNERAUTH_NOT_FOUND
0x80284015
TBS_E_PROVISIONING_INCOMPLETE
0x80284016
TPMAPI_E_INVALID_STATE
0x80290100
TPMAPI_E_NOT_ENOUGH_DATA
0x80290101
TPMAPI_E_TOO_MUCH_DATA
0x80290102
TPMAPI_E_INVALID_OUTPUT_POINTER
0x80290103
TPMAPI_E_INVALID_PARAMETER
0x80290104
TPMAPI_E_OUT_OF_MEMORY
0x80290105
TPMAPI_E_BUFFER_TOO_SMALL
0x80290106
TPMAPI_E_INTERNAL_ERROR
0x80290107
TPMAPI_E_ACCESS_DENIED
0x80290108
TPMAPI_E_AUTHORIZATION_FAILED
0x80290109
TPMAPI_E_INVALID_CONTEXT_HANDLE
0x8029010A
TPMAPI_E_TBS_COMMUNICATION_ERROR
0x8029010B
TPMAPI_E_TPM_COMMAND_ERROR
0x8029010C
Description value returned in the Additional Information), or enabling the
TPM in the system BIOS.)
The Physical Presence Interface of this firmware does not support the requested method.
The requested TPM OwnerAuth value was not found.
The TPM provisioning did not complete. For more information on completing the provisioning, call the
Win32_Tpm WMI method for provisioning the TPM
('Provision') and check the returned Information.
The command buffer is not in the correct state.
The command buffer does not contain enough data to satisfy the request.
The command buffer cannot contain any more data.
One or more output parameters was NULL or invalid.
One or more input parameters is invalid.
Not enough memory was available to satisfy the request.
The specified buffer was too small.
An internal error was detected.
The caller does not have the appropriate rights to perform the requested operation.
The specified authorization information was invalid.
The specified context handle was not valid.
An error occurred while communicating with the TBS.
The TPM returned an unexpected result.
Troubleshooting 121
Constant/Value
TPMAPI_E_MESSAGE_TOO_LARGE
0x8029010D
TPMAPI_E_INVALID_ENCODING
0x8029010E
TPMAPI_E_INVALID_KEY_SIZE
0x8029010F
Description
The message was too large for the encoding scheme.
The encoding in the blob was not recognized.
The key size is not valid.
TPMAPI_E_ENCRYPTION_FAILED
0x80290110
TPMAPI_E_INVALID_KEY_PARAMS
0x80290111
TPMAPI_E_INVALID_PCR_INDEX
0x80290113
TPMAPI_E_INVALID_DELEGATE_BLOB
0x80290114
The encryption operation failed.
The key parameters structure was not valid
TPMAPI_E_INVALID_MIGRATION_AUTHORIZATION_BLO
B
0x80290112
The requested supplied data does not appear to be a valid migration authorization blob.
The specified PCR index was invalid
The data given does not appear to be a valid delegate blob.
One or more of the specified context parameters was not valid.
TPMAPI_E_INVALID_CONTEXT_PARAMS
0x80290115
TPMAPI_E_INVALID_KEY_BLOB
0x80290116
TPMAPI_E_INVALID_PCR_DATA
0x80290117
TPMAPI_E_INVALID_OWNER_AUTH
0x80290118
TPMAPI_E_FIPS_RNG_CHECK_FAILED
0x80290119
TPMAPI_E_EMPTY_TCG_LOG
0x8029011A
TPMAPI_E_INVALID_TCG_LOG_ENTRY
0x8029011B
TPMAPI_E_TCG_SEPARATOR_ABSENT
0x8029011C
TPMAPI_E_TCG_INVALID_DIGEST_ENTRY
0x8029011D
The data given does not appear to be a valid key blob
The specified PCR data was invalid.
The format of the owner auth data was invalid.
The random number generated did not pass FIPS RNG check.
The TCG Event Log does not contain any data.
An entry in the TCG Event Log was invalid.
A TCG Separator was not found.
A digest value in a TCG Log entry did not match hashed data.
122 Troubleshooting
Constant/Value
TPMAPI_E_POLICY_DENIES_OPERATION
0x8029011E
TBSIMP_E_BUFFER_TOO_SMALL
0x80290200
TBSIMP_E_CLEANUP_FAILED
0x80290201
TBSIMP_E_INVALID_CONTEXT_HANDLE
0x80290202
TBSIMP_E_INVALID_CONTEXT_PARAM
0x80290203
TBSIMP_E_TPM_ERROR
0x80290204
TBSIMP_E_HASH_BAD_KEY
0x80290205
TBSIMP_E_DUPLICATE_VHANDLE
0x80290206
TBSIMP_E_INVALID_OUTPUT_POINTER
0x80290207
TBSIMP_E_INVALID_PARAMETER
0x80290208
TBSIMP_E_RPC_INIT_FAILED
0x80290209
TBSIMP_E_SCHEDULER_NOT_RUNNING
0x8029020A
TBSIMP_E_COMMAND_CANCELED
0x8029020B
TBSIMP_E_OUT_OF_MEMORY
0x8029020C
TBSIMP_E_LIST_NO_MORE_ITEMS
0x8029020D
TBSIMP_E_LIST_NOT_FOUND
0x8029020E
TBSIMP_E_NOT_ENOUGH_SPACE
0x8029020F
Description
The requested operation was blocked by current TPM policy. Please contact your system administrator for assistance.
The specified buffer was too small.
The context could not be cleaned up.
The specified context handle is invalid.
An invalid context parameter was specified.
An error occurred while communicating with the TPM
No entry with the specified key was found.
The specified virtual handle matches a virtual handle already in use.
The pointer to the returned handle location was NULL or invalid
One or more parameters is invalid
The RPC subsystem could not be initialized.
The TBS scheduler is not running.
The command was canceled.
There was not enough memory to fulfill the request
The specified list is empty, or the iteration has reached the end of the list.
The specified item was not found in the list.
The TPM does not have enough space to load the requested resource.
Troubleshooting 123
Constant/Value
TBSIMP_E_NOT_ENOUGH_TPM_CONTEXTS
0x80290210
TBSIMP_E_COMMAND_FAILED
0x80290211
TBSIMP_E_UNKNOWN_ORDINAL
0x80290212
TBSIMP_E_RESOURCE_EXPIRED
0x80290213
TBSIMP_E_INVALID_RESOURCE
0x80290214
TBSIMP_E_NOTHING_TO_UNLOAD
0x80290215
TBSIMP_E_HASH_TABLE_FULL
0x80290216
TBSIMP_E_TOO_MANY_TBS_CONTEXTS
0x80290217
TBSIMP_E_TOO_MANY_RESOURCES
0x80290218
TBSIMP_E_PPI_NOT_SUPPORTED
0x80290219
TBSIMP_E_TPM_INCOMPATIBLE
0x8029021A
TBSIMP_E_NO_EVENT_LOG
0x8029021B
TPM_E_PPI_ACPI_FAILURE
0x80290300
TPM_E_PPI_USER_ABORT
0x80290301
TPM_E_PPI_BIOS_FAILURE
0x80290302
TPM_E_PPI_NOT_SUPPORTED
0x80290303
TPM_E_PPI_BLOCKED_IN_BIOS
0x80290304
124 Troubleshooting
Description
There are too many TPM contexts in use.
The TPM command failed.
The TBS does not recognize the specified ordinal.
The requested resource is no longer available.
The resource type did not match.
No resources can be unloaded.
No new entries can be added to the hash table.
A new TBS context could not be created because there are too many open contexts.
A new virtual resource could not be created because there are too many open virtual resources.
The physical presence interface is not supported.
TBS is not compatible with the version of TPM found on the system.
No TCG event log is available.
A general error was detected when attempting to acquire the BIOS's response to a Physical Presence command.
The user failed to confirm the TPM operation request.
The BIOS failure prevented the successful execution of the requested TPM operation (e.g. invalid TPM operation request, BIOS communication error with the TPM).
The BIOS does not support the physical presence interface.
The Physical Presence command was blocked by current
BIOS settings. The system owner may be able to reconfigure the BIOS settings to allow the command.
Constant/Value
TPM_E_PCP_ERROR_MASK
0x80290400
TPM_E_PCP_DEVICE_NOT_READY
0x80290401
TPM_E_PCP_INVALID_HANDLE
0x80290402
TPM_E_PCP_INVALID_PARAMETER
0x80290403
TPM_E_PCP_FLAG_NOT_SUPPORTED
0x80290404
TPM_E_PCP_NOT_SUPPORTED
0x80290405
TPM_E_PCP_BUFFER_TOO_SMALL
0x80290406
TPM_E_PCP_INTERNAL_ERROR
0x80290407
TPM_E_PCP_AUTHENTICATION_FAILED
0x80290408
TPM_E_PCP_AUTHENTICATION_IGNORED
0x80290409
TPM_E_PCP_POLICY_NOT_FOUND
0x8029040A
TPM_E_PCP_PROFILE_NOT_FOUND
0x8029040B
TPM_E_PCP_VALIDATION_FAILED
0x8029040C
PLA_E_DCS_NOT_FOUND
0x80300002
PLA_E_DCS_IN_USE
0x803000AA
PLA_E_TOO_MANY_FOLDERS
0x80300045
PLA_E_NO_MIN_DISK
0x80300070
Description
This is an error mask to convert Platform Crypto Provider errors to win errors.
The Platform Crypto Device is currently not ready. It needs to be fully provisioned to be operational.
The handle provided to the Platform Crypto Provider is invalid.
A parameter provided to the Platform Crypto Provider is invalid.
A provided flag to the Platform Crypto Provider is not supported.
The requested operation is not supported by this Platform
Crypto Provider.
The buffer is too small to contain all data. No information has been written to the buffer.
An unexpected internal error has occurred in the Platform
Crypto Provider.
The authorization to use a provider object has failed.
The Platform Crypto Device has ignored the authorization for the provider object, to mitigate against a dictionary attack.
The referenced policy was not found.
The referenced profile was not found.
The validation was not successful.
Data Collector Set was not found.
The Data Collector Set or one of its dependencies is already in use.
Unable to start Data Collector Set because there are too many folders.
Not enough free disk space to start Data Collector Set.
Troubleshooting 125
Constant/Value
PLA_E_DCS_ALREADY_EXISTS
0x803000B7
PLA_S_PROPERTY_IGNORED
0x00300100
PLA_E_PROPERTY_CONFLICT
0x80300101
PLA_E_DCS_SINGLETON_REQUIRED
0x80300102
PLA_E_CREDENTIALS_REQUIRED
0x80300103
PLA_E_DCS_NOT_RUNNING
0x80300104
PLA_E_CONFLICT_INCL_EXCL_API
0x80300105
PLA_E_NETWORK_EXE_NOT_VALID
0x80300106
PLA_E_EXE_ALREADY_CONFIGURED
0x80300107
PLA_E_EXE_PATH_NOT_VALID
0x80300108
PLA_E_DC_ALREADY_EXISTS
0x80300109
PLA_E_DCS_START_WAIT_TIMEOUT
0x8030010A
PLA_E_DC_START_WAIT_TIMEOUT
0x8030010B
PLA_E_REPORT_WAIT_TIMEOUT
0x8030010C
PLA_E_NO_DUPLICATES
0x8030010D
PLA_E_EXE_FULL_PATH_REQUIRED
0x8030010E
PLA_E_INVALID_SESSION_NAME
0x8030010F
126 Troubleshooting
Description
Data Collector Set already exists.
Property value will be ignored.
Property value conflict.
The current configuration for this Data Collector Set requires that it contain exactly one Data Collector.
A user account is required in order to commit the current
Data Collector Set properties.
Data Collector Set is not running.
A conflict was detected in the list of include/exclude APIs.
Do not specify the same API in both the include list and the exclude list.
The executable path you have specified refers to a network share or UNC path.
The executable path you have specified is already configured for API tracing.
The executable path you have specified does not exist.
Verify that the specified path is correct.
Data Collector already exists.
The wait for the Data Collector Set start notification has timed out.
The wait for the Data Collector to start has timed out.
The wait for the report generation tool to finish has timed out.
Duplicate items are not allowed.
When specifying the executable that you want to trace, you must specify a full path to the executable and not just a filename.
The session name provided is invalid.
Constant/Value
PLA_E_PLA_CHANNEL_NOT_ENABLED
0x80300110
PLA_E_TASKSCHED_CHANNEL_NOT_ENABLED
0x80300111
PLA_E_RULES_MANAGER_FAILED
0x80300112
PLA_E_CABAPI_FAILURE
0x80300113
FVE_E_LOCKED_VOLUME
0x80310000
FVE_E_NOT_ENCRYPTED
0x80310001
FVE_E_NO_TPM_BIOS
0x80310002
FVE_E_NO_MBR_METRIC
0x80310003
FVE_E_NO_BOOTSECTOR_METRIC
0x80310004
FVE_E_NO_BOOTMGR_METRIC
0x80310005
FVE_E_WRONG_BOOTMGR
0x80310006
FVE_E_SECURE_KEY_REQUIRED
0x80310007
FVE_E_NOT_ACTIVATED
0x80310008
FVE_E_ACTION_NOT_ALLOWED
0x80310009
FVE_E_AD_SCHEMA_NOT_INSTALLED
0x8031000A
Description
The Event Log channel Microsoft-Windows-Diagnosis-PLA/
Operational must be enabled to perform this operation.
The Event Log channel Microsoft-Windows-TaskScheduler must be enabled to perform this operation.
The execution of the Rules Manager failed.
An error occurred while attempting to compress or extract the data.
This drive is locked by BitLocker Drive Encryption. You must unlock this drive from Control Panel.
The drive is not encrypted.
The BIOS did not correctly communicate with the TPM.
Contact the computer manufacturer for BIOS upgrade instructions.
The BIOS did not correctly communicate with the master boot record (MBR). Contact the computer manufacturer for
BIOS upgrade instructions.
A required TPM measurement is missing. If there is a bootable CD or DVD in your computer, remove it, restart the computer, and turn on BitLocker again. If the problem persists, ensure the master boot record is up to date.
The boot sector of this drive is not compatible with
BitLocker Drive Encryption. Use the Bootrec.exe tool in the
Windows Recovery Environment to update or repair the boot manager (BOOTMGR).
The boot manager of this operating system is not compatible with BitLocker Drive Encryption. Use the
Bootrec.exe tool in the Windows Recovery Environment to update or repair the boot manager (BOOTMGR).
At least one secure key protector is required for this operation to be performed.
BitLocker Drive Encryption is not enabled on this drive. Turn on BitLocker.
BitLocker Drive Encryption cannot perform requested action. This condition may occur when two requests are issued at the same time. Wait a few moments and then try the action again.
The Active Directory Domain Services forest does not contain the required attributes and classes to host BitLocker
Drive Encryption or TPM information. Contact your domain
Troubleshooting 127
Constant/Value
FVE_E_AD_INVALID_DATATYPE
0x8031000B
FVE_E_AD_INVALID_DATASIZE
0x8031000C
FVE_E_AD_NO_VALUES
0x8031000D
FVE_E_AD_ATTR_NOT_SET
0x8031000E
FVE_E_AD_GUID_NOT_FOUND
0x8031000F
FVE_E_BAD_INFORMATION
0x80310010
FVE_E_TOO_SMALL
0x80310011
FVE_E_SYSTEM_VOLUME
0x80310012
FVE_E_FAILED_WRONG_FS
0x80310013
FVE_E_BAD_PARTITION_SIZE
0x80310014
FVE_E_NOT_SUPPORTED
0x80310015
FVE_E_BAD_DATA
0x80310016
FVE_E_VOLUME_NOT_BOUND
0x80310017
FVE_E_TPM_NOT_OWNED
0x80310018
128 Troubleshooting
Description administrator to verify that any required BitLocker Active
Directory schema extensions have been installed.
The type of the data obtained from Active Directory was not expected. The BitLocker recovery information may be missing or corrupted.
The size of the data obtained from Active Directory was not expected. The BitLocker recovery information may be missing or corrupted.
The attribute read from Active Directory does not contain any values. The BitLocker recovery information may be missing or corrupted.
The attribute was not set. Verify that you are logged on with a domain account that has the ability to write information to Active Directory objects.
The specified attribute cannot be found in Active Directory
Domain Services. Contact your domain administrator to verify that any required BitLocker Active Directory schema extensions have been installed.
The BitLocker metadata for the encrypted drive is not valid.
You can attempt to repair the drive to restore access.
The drive cannot be encrypted because it does not have enough free space. Delete any unnecessary data on the drive to create additional free space and then try again.
The drive cannot be encrypted because it contains system boot information. Create a separate partition for use as the system drive that contains the boot information and a second partition for use as the operating system drive and then encrypt the operating system drive.
The drive cannot be encrypted because the file system is not supported.
The file system size is larger than the partition size in the partition table. This drive may be corrupt or may have been tampered with. To use it with BitLocker, you must reformat the partition.
This drive cannot be encrypted.
The data is not valid.
The data drive specified is not set to automatically unlock on the current computer and cannot be unlocked automatically.
You must initialize the TPM before you can use BitLocker
Drive Encryption.
Constant/Value
FVE_E_NOT_DATA_VOLUME
0x80310019
FVE_E_AD_INSUFFICIENT_BUFFER
0x8031001A
FVE_E_CONV_READ
0x8031001B
FVE_E_CONV_WRITE
0x8031001C
FVE_E_KEY_REQUIRED
0x8031001D
FVE_E_CLUSTERING_NOT_SUPPORTED
0x8031001E
FVE_E_VOLUME_BOUND_ALREADY
0x8031001F
FVE_E_OS_NOT_PROTECTED
0x80310020
FVE_E_PROTECTION_DISABLED
0x80310021
FVE_E_RECOVERY_KEY_REQUIRED
0x80310022
FVE_E_FOREIGN_VOLUME
0x80310023
FVE_E_OVERLAPPED_UPDATE
0x80310024
FVE_E_TPM_SRK_AUTH_NOT_ZERO
0x80310025
FVE_E_FAILED_SECTOR_SIZE
0x80310026
FVE_E_FAILED_AUTHENTICATION
0x80310027
FVE_E_NOT_OS_VOLUME
Description
The operation attempted cannot be performed on an operating system drive.
The buffer supplied to a function was insufficient to contain the returned data. Increase the buffer size before running the function again.
A read operation failed while converting the drive. The drive was not converted. Please re-enable BitLocker.
A write operation failed while converting the drive. The drive was not converted. Please re-enable BitLocker.
One or more BitLocker key protectors are required. You cannot delete the last key on this drive.
Cluster configurations are not supported by BitLocker Drive
Encryption.
The drive specified is already configured to be automatically unlocked on the current computer.
The operating system drive is not protected by BitLocker
Drive Encryption.
BitLocker Drive Encryption has been suspended on this drive. All BitLocker key protectors configured for this drive are effectively disabled, and the drive will be automatically unlocked using an unencrypted (clear) key.
The drive you are attempting to lock does not have any key protectors available for encryption because BitLocker protection is currently suspended. Re-enable BitLocker to lock this drive.
BitLocker cannot use the TPM to protect a data drive. TPM protection can only be used with the operating system drive.
The BitLocker metadata for the encrypted drive cannot be updated because it was locked for updating by another process. Please try this process again.
The authorization data for the storage root key (SRK) of the TPM is not zero and is therefore incompatible with
BitLocker. Please initialize the TPM before attempting to use it with BitLocker.
The drive encryption algorithm cannot be used on this sector size.
The drive cannot be unlocked with the key provided.
Confirm that you have provided the correct key and try again.
The drive specified is not the operating system drive.
Troubleshooting 129
Constant/Value
0x80310028
FVE_E_AUTOUNLOCK_ENABLED
0x80310029
FVE_E_WRONG_BOOTSECTOR
0x8031002A
FVE_E_WRONG_SYSTEM_FS
0x8031002B
FVE_E_POLICY_PASSWORD_REQUIRED
0x8031002C
FVE_E_CANNOT_SET_FVEK_ENCRYPTED
0x8031002D
FVE_E_CANNOT_ENCRYPT_NO_KEY
0x8031002E
FVE_E_BOOTABLE_CDDVD
0x80310030
FVE_E_PROTECTOR_EXISTS
0x80310031
FVE_E_RELATIVE_PATH
0x80310032
FVE_E_PROTECTOR_NOT_FOUND
0x80310033
FVE_E_INVALID_KEY_FORMAT
0x80310034
FVE_E_INVALID_PASSWORD_FORMAT
0x80310035
FVE_E_FIPS_RNG_CHECK_FAILED
0x80310036
130 Troubleshooting
Description
BitLocker Drive Encryption cannot be turned off on the operating system drive until the auto unlock feature has been disabled for the fixed data drives and removable data drives associated with this computer.
The system partition boot sector does not perform TPM measurements. Use the Bootrec.exe tool in the Windows
Recovery Environment to update or repair the boot sector.
BitLocker Drive Encryption operating system drives must be formatted with the NTFS file system in order to be encrypted. Convert the drive to NTFS, and then turn on
BitLocker.
Group Policy settings require that a recovery password be specified before encrypting the drive.
The drive encryption algorithm and key cannot be set on a previously encrypted drive. To encrypt this drive with
BitLocker Drive Encryption, remove the previous encryption and then turn on BitLocker.
BitLocker Drive Encryption cannot encrypt the specified drive because an encryption key is not available. Add a key protector to encrypt this drive.
BitLocker Drive Encryption detected bootable media (CD or
DVD) in the computer. Remove the media and restart the computer before configuring BitLocker.
This key protector cannot be added. Only one key protector of this type is allowed for this drive.
The recovery password file was not found because a relative path was specified. Recovery passwords must be saved to a fully qualified path. Environment variables configured on the computer can be used in the path.
The specified key protector was not found on the drive. Try another key protector.
The recovery key provided is corrupt and cannot be used to access the drive. An alternative recovery method, such as recovery password, a data recovery agent, or a backup version of the recovery key must be used to recover access to the drive.
The format of the recovery password provided is invalid.
BitLocker recovery passwords are 48 digits. Verify that the recovery password is in the correct format and then try again.
The random number generator check test failed.
Constant/Value
FVE_E_FIPS_PREVENTS_RECOVERY_PASSWORD
0x80310037
FVE_E_FIPS_PREVENTS_EXTERNAL_KEY_EXPORT
0x80310038
FVE_E_NOT_DECRYPTED
0x80310039
FVE_E_INVALID_PROTECTOR_TYPE
0x8031003A
FVE_E_NO_PROTECTORS_TO_TEST
0x8031003B
FVE_E_KEYFILE_NOT_FOUND
0x8031003C
FVE_E_KEYFILE_INVALID
0x8031003D
FVE_E_KEYFILE_NO_VMK
0x8031003E
FVE_E_TPM_DISABLED
0x8031003F
FVE_E_NOT_ALLOWED_IN_SAFE_MODE
0x80310040
FVE_E_TPM_INVALID_PCR
0x80310041
FVE_E_TPM_NO_VMK
0x80310042
Description
The Group Policy setting requiring FIPS compliance prevents a local recovery password from being generated or used by BitLocker Drive Encryption. When operating in
FIPS-compliant mode, BitLocker recovery options can be either a recovery key stored on a USB drive or recovery through a data recovery agent.
The Group Policy setting requiring FIPS compliance prevents the recovery password from being saved to
Active Directory. When operating in FIPS-compliant mode,
BitLocker recovery options can be either a recovery key stored on a USB drive or recovery through a data recovery agent. Check your Group Policy settings configuration.
The drive must be fully decrypted to complete this operation.
The key protector specified cannot be used for this operation.
No key protectors exist on the drive to perform the hardware test.
The BitLocker startup key or recovery password cannot be found on the USB device. Verify that you have the correct USB device, that the USB device is plugged into the computer on an active USB port, restart the computer, and then try again. If the problem persists, contact the computer manufacturer for BIOS upgrade instructions.
The BitLocker startup key or recovery password file provided is corrupt or invalid. Verify that you have the correct startup key or recovery password file and try again.
The BitLocker encryption key cannot be obtained from the startup key or recovery password. Verify that you have the correct startup key or recovery password and try again.
The TPM is disabled. The TPM must be enabled, initialized, and have valid ownership before it can be used with
BitLocker Drive Encryption.
The BitLocker configuration of the specified drive cannot be managed because this computer is currently operating in
Safe Mode. While in Safe Mode, BitLocker Drive Encryption can only be used for recovery purposes.
The TPM was not able to unlock the drive because the system boot information has changed or a PIN was not provided correctly. Verify that the drive has not been tampered with and that changes to the system boot information were caused by a trusted source. After verifying that the drive is safe to access, use the BitLocker recovery console to unlock the drive and then suspend and resume
BitLocker to update system boot information that BitLocker associates with this drive.
The BitLocker encryption key cannot be obtained from the
TPM.
Troubleshooting 131
Constant/Value
FVE_E_PIN_INVALID
0x80310043
FVE_E_AUTH_INVALID_APPLICATION
0x80310044
FVE_E_AUTH_INVALID_CONFIG
0x80310045
FVE_E_FIPS_DISABLE_PROTECTION_NOT_ALLOWED
0x80310046
FVE_E_FS_NOT_EXTENDED
0x80310047
FVE_E_FIRMWARE_TYPE_NOT_SUPPORTED
0x80310048
FVE_E_NO_LICENSE
0x80310049
FVE_E_NOT_ON_STACK
0x8031004A
FVE_E_FS_MOUNTED
0x8031004B
FVE_E_TOKEN_NOT_IMPERSONATED
0x8031004C
FVE_E_DRY_RUN_FAILED
0x8031004D
Description
The BitLocker encryption key cannot be obtained from the
TPM and PIN.
A boot application has changed since BitLocker Drive
Encryption was enabled.
The Boot Configuration Data (BCD) settings have changed since BitLocker Drive Encryption was enabled.
The Group Policy setting requiring FIPS compliance prohibits the use of unencrypted keys, which prevents BitLocker from being suspended on this drive. Please contact your domain administrator for more information.
This drive cannot be encrypted by BitLocker Drive
Encryption because the file system does not extend to the end of the drive. Repartition this drive and then try again.
BitLocker Drive Encryption cannot be enabled on the operating system drive. Contact the computer manufacturer for BIOS upgrade instructions.
This version of Windows does not include BitLocker Drive
Encryption. To use BitLocker Drive Encryption, please upgrade the operating system.
BitLocker Drive Encryption cannot be used because critical
BitLocker system files are missing or corrupted. Use
Windows Startup Repair to restore these files to your computer.
The drive cannot be locked when the drive is in use.
FVE_E_REBOOT_REQUIRED
0x8031004E
FVE_E_DEBUGGER_ENABLED
0x8031004F
FVE_E_RAW_ACCESS
0x80310050
FVE_E_RAW_BLOCKED
0x80310051
The access token associated with the current thread is not an impersonated token.
The BitLocker encryption key cannot be obtained. Verify that the TPM is enabled and ownership has been taken. If this computer does not have a TPM, verify that the USB drive is inserted and available.
You must restart your computer before continuing with
BitLocker Drive Encryption.
Drive encryption cannot occur while boot debugging is enabled. Use the bcdedit command-line tool to turn off boot debugging.
No action was taken as BitLocker Drive Encryption is in raw access mode.
BitLocker Drive Encryption cannot enter raw access mode for this drive because the drive is currently in use.
132 Troubleshooting
Constant/Value
FVE_E_BCD_APPLICATIONS_PATH_INCORRECT
0x80310052
FVE_E_NOT_ALLOWED_IN_VERSION
0x80310053
Description
The path specified in the Boot Configuration Data (BCD) for a BitLocker Drive Encryption integrity-protected application is incorrect. Please verify and correct your BCD settings and try again.
BitLocker Drive Encryption can only be used for limited provisioning or recovery purposes when the computer is running in pre-installation or recovery environments.
The auto-unlock master key was not available from the operating system drive.
FVE_E_NO_AUTOUNLOCK_MASTER_KEY
0x80310054
FVE_E_MOR_FAILED
0x80310055
The system firmware failed to enable clearing of system memory when the computer was restarted.
FVE_E_HIDDEN_VOLUME
0x80310056
FVE_E_TRANSIENT_STATE
0x80310057
FVE_E_PUBKEY_NOT_ALLOWED
0x80310058
FVE_E_VOLUME_HANDLE_OPEN
0x80310059
The hidden drive cannot be encrypted.
BitLocker encryption keys were ignored because the drive was in a transient state.
Public key based protectors are not allowed on this drive.
FVE_E_NO_FEATURE_LICENSE
0x8031005A
BitLocker Drive Encryption is already performing an operation on this drive. Please complete all operations before continuing.
This version of Windows does not support this feature of
BitLocker Drive Encryption. To use this feature, upgrade the operating system.
FVE_E_INVALID_STARTUP_OPTIONS
0x8031005B
FVE_E_POLICY_RECOVERY_PASSWORD_NOT_ALLOWE
D
0x8031005C
FVE_E_POLICY_RECOVERY_PASSWORD_REQUIRED
0x8031005D
The Group Policy settings for BitLocker startup options are in conflict and cannot be applied. Contact your system administrator for more information.
Group policy settings do not permit the creation of a recovery password.
Group policy settings require the creation of a recovery password.
Group policy settings do not permit the creation of a recovery key.
FVE_E_POLICY_RECOVERY_KEY_NOT_ALLOWED
0x8031005E
FVE_E_POLICY_RECOVERY_KEY_REQUIRED
0x8031005F
FVE_E_POLICY_STARTUP_PIN_NOT_ALLOWED
0x80310060
FVE_E_POLICY_STARTUP_PIN_REQUIRED
0x80310061
Group policy settings require the creation of a recovery key.
Group policy settings do not permit the use of a PIN at startup. Please choose a different BitLocker startup option.
Group policy settings require the use of a PIN at startup.
Please choose this BitLocker startup option.
Troubleshooting 133
Constant/Value
FVE_E_POLICY_STARTUP_KEY_NOT_ALLOWED
0x80310062
Description
Group policy settings do not permit the use of a startup key.
Please choose a different BitLocker startup option.
FVE_E_POLICY_STARTUP_KEY_REQUIRED
0x80310063
FVE_E_POLICY_STARTUP_PIN_KEY_NOT_ALLOWED0x8
0310064
Group policy settings do not permit the use of a startup key and PIN. Please choose a different BitLocker startup option.
FVE_E_POLICY_STARTUP_PIN_KEY_REQUIRED
0x80310065
FVE_E_POLICY_STARTUP_TPM_NOT_ALLOWED
0x80310066
Group policy settings require the use of a startup key.
Please choose this BitLocker startup option.
Group policy settings require the use of a startup key and
PIN. Please choose this BitLocker startup option.
Group policy does not permit the use of TPM-only at startup. Please choose a different BitLocker startup option.
Group policy settings require the use of TPM-only at startup. Please choose this BitLocker startup option.
FVE_E_POLICY_STARTUP_TPM_REQUIRED
0x80310067
FVE_E_POLICY_INVALID_PIN_LENGTH
0x80310068
FVE_E_KEY_PROTECTOR_NOT_SUPPORTED
0x80310069
The PIN provided does not meet minimum or maximum length requirements.
The key protector is not supported by the version of
BitLocker Drive Encryption currently on the drive. Upgrade the drive to add the key protector.
Group policy settings do not permit the creation of a password.
FVE_E_POLICY_PASSPHRASE_NOT_ALLOWED
0x8031006A
FVE_E_POLICY_PASSPHRASE_REQUIRED
0x8031006B
FVE_E_FIPS_PREVENTS_PASSPHRASE
0x8031006C
Group policy settings require the creation of a password.
The group policy setting requiring FIPS compliance prevented the password from being generated or used.
Please contact your domain administrator for more information.
A password cannot be added to the operating system drive.
FVE_E_OS_VOLUME_PASSPHRASE_NOT_ALLOWED
0x8031006D
FVE_E_INVALID_BITLOCKER_OID
0x8031006E
FVE_E_VOLUME_TOO_SMALL
0x8031006F
FVE_E_DV_NOT_SUPPORTED_ON_FS
0x80310070
FVE_E_DV_NOT_ALLOWED_BY_GP
0x80310071
The BitLocker object identifier (OID) on the drive appears to be invalid or corrupt. Use manage-BDE to reset the OID on this drive.
The drive is too small to be protected using BitLocker Drive
Encryption.
The selected discovery drive type is incompatible with the file system on the drive. BitLocker To Go discovery drives must be created on FAT formatted drives.
The selected discovery drive type is not allowed by the computer's Group Policy settings. Verify that Group Policy settings allow the creation of discovery drives for use with
BitLocker To Go.
134 Troubleshooting
Constant/Value
FVE_E_POLICY_USER_CERTIFICATE_NOT_ALLOWED
0x80310072
FVE_E_POLICY_USER_CERTIFICATE_REQUIRED
0x80310073
Description
Group Policy settings do not permit user certificates such as smart cards to be used with BitLocker Drive Encryption.
FVE_E_POLICY_USER_CERT_MUST_BE_HW
0x80310074
Group Policy settings require that you have a valid user certificate, such as a smart card, to be used with BitLocker
Drive Encryption.
Group Policy settings requires that you use a smart cardbased key protector with BitLocker Drive Encryption.
FVE_E_POLICY_USER_CONFIGURE_FDV_AUTOUNLOCK
_NOT_ALLOWED
0x80310075
Group Policy settings do not permit BitLocker-protected fixed data drives to be automatically unlocked.
FVE_E_POLICY_USER_CONFIGURE_RDV_AUTOUNLOCK
_NOT_ALLOWED
0x80310076
Group Policy settings do not permit BitLocker-protected removable data drives to be automatically unlocked.
FVE_E_POLICY_USER_CONFIGURE_RDV_NOT_ALLOWE
D
0x80310077
Group Policy settings do not permit you to configure
BitLocker Drive Encryption on removable data drives.
FVE_E_POLICY_USER_ENABLE_RDV_NOT_ALLOWED
0x80310078
Group Policy settings do not permit you to turn on BitLocker
Drive Encryption on removable data drives. Please contact your system administrator if you need to turn on BitLocker.
FVE_E_POLICY_USER_DISABLE_RDV_NOT_ALLOWED
0x80310079
FVE_E_POLICY_INVALID_PASSPHRASE_LENGTH
0x80310080
FVE_E_POLICY_PASSPHRASE_TOO_SIMPLE
0x80310081
FVE_E_RECOVERY_PARTITION
0x80310082
FVE_E_POLICY_CONFLICT_FDV_RK_OFF_AUK_ON
0x80310083
Group Policy settings do not permit turning off BitLocker
Drive Encryption on removable data drives. Please contact your system administrator if you need to turn off BitLocker.
Your password does not meet minimum password length requirements. By default, passwords must be at least 8 characters in length. Check with your system administrator for the password length requirement in your organization.
Your password does not meet the complexity requirements set by your system administrator. Try adding upper and lowercase characters, numbers, and symbols.
This drive cannot be encrypted because it is reserved for
Windows System Recovery Options.
FVE_E_POLICY_CONFLICT_RDV_RK_OFF_AUK_ON
0x80310084
BitLocker Drive Encryption cannot be applied to this drive because of conflicting Group Policy settings. BitLocker cannot be configured to automatically unlock fixed data drives when user recovery options are disabled. If you want
BitLocker-protected fixed data drives to be automatically unlocked after key validation has occurred, please ask your system administrator to resolve the settings conflict before enabling BitLocker.
BitLocker Drive Encryption cannot be applied to this drive because of conflicting Group Policy settings. BitLocker cannot be configured to automatically unlock removable data drives when user recovery option are disabled. If you want BitLocker-protected removable data drives to be automatically unlocked after key validation has occurred,
Troubleshooting 135
Constant/Value
FVE_E_NON_BITLOCKER_OID
0x80310085
Description please ask your system administrator to resolve the settings conflict before enabling BitLocker.
The Enhanced Key Usage (EKU) attribute of the specified certificate does not permit it to be used for BitLocker Drive
Encryption. BitLocker does not require that a certificate have an EKU attribute, but if one is configured it must be set to an object identifier (OID) that matches the OID configured for BitLocker.
FVE_E_POLICY_PROHIBITS_SELFSIGNED
0x80310086
BitLocker Drive Encryption cannot be applied to this drive as currently configured because of Group Policy settings.
The certificate you provided for drive encryption is selfsigned. Current Group Policy settings do not permit the use of self-signed certificates. Obtain a new certificate from your certification authority before attempting to enable
BitLocker.
FVE_E_POLICY_CONFLICT_RO_AND_STARTUP_KEY_RE
QUIRED
0x80310087
BitLocker Encryption cannot be applied to this drive because of conflicting Group Policy settings. When write access to drives not protected by BitLocker is denied, the use of a USB startup key cannot be required. Please have your system administrator resolve these policy conflicts before attempting to enable BitLocker.
FVE_E_CONV_RECOVERY_FAILED
0x80310088
BitLocker Drive Encryption cannot be applied to this drive because there are conflicting Group Policy settings for recovery options on operating system drives.
Storing recovery information to Active Directory Domain
Services cannot be required when the generation of recovery passwords is not permitted. Please have your system administrator resolve these policy conflicts before attempting to enable BitLocker.
The requested virtualization size is too big.
FVE_E_VIRTUALIZED_SPACE_TOO_BIG
0x80310089
FVE_E_POLICY_CONFLICT_OSV_RP_OFF_ADB_ON
0x80310090
FVE_E_POLICY_CONFLICT_FDV_RP_OFF_ADB_ON
0x80310091
BitLocker Drive Encryption cannot be applied to this drive because there are conflicting Group Policy settings for recovery options on operating system drives.
Storing recovery information to Active Directory Domain
Services cannot be required when the generation of recovery passwords is not permitted. Please have your system administrator resolve these policy conflicts before attempting to enable BitLocker.
BitLocker Drive Encryption cannot be applied to this drive because there are conflicting Group Policy settings for recovery options on fixed data drives. Storing recovery information to Active Directory Domain Services cannot be required when the generation of recovery passwords is not permitted. Please have your system administrator resolve these policy conflicts before attempting to enable BitLocker.
FVE_E_POLICY_CONFLICT_RDV_RP_OFF_ADB_ON
0x80310092
BitLocker Drive Encryption cannot be applied to this drive because there are conflicting Group Policy settings for recovery options on removable data drives. Storing recovery information to Active Directory Domain Services cannot be required when the generation of recovery passwords is not
136 Troubleshooting
Constant/Value
FVE_E_NON_BITLOCKER_KU
0x80310093
Description permitted. Please have your system administrator resolve these policy conflicts before attempting to enable BitLocker.
The Key Usage (KU) attribute of the specified certificate does not permit it to be used for BitLocker Drive Encryption.
BitLocker does not require that a certificate have a KU attribute, but if one is configured it must be set to either
Key Encipherment or Key Agreement.
FVE_E_PRIVATEKEY_AUTH_FAILED
0x80310094
The private key associated with the specified certificate cannot be authorized. The private key authorization was either not provided or the provided authorization was invalid.
Removal of the data recovery agent certificate must be done using the Certificates snap-in.
FVE_E_REMOVAL_OF_DRA_FAILED
0x80310095
FVE_E_OPERATION_NOT_SUPPORTED_ON_VISTA_VOL
UME
0x80310096
This drive was encrypted using the version of BitLocker
Drive Encryption included with Windows Vista and Windows
Server 2008 which does not support organizational identifiers. To specify organizational identifiers for this drive upgrade the drive encryption to the latest version using the
"manage-bde -upgrade" command.
FVE_E_CANT_LOCK_AUTOUNLOCK_ENABLED_VOLUME
0x80310097
The drive cannot be locked because it is automatically unlocked on this computer. Remove the automatic unlock protector to lock this drive.
FVE_E_FIPS_HASH_KDF_NOT_ALLOWED
0x80310098
The default BitLocker Key Derivation Function SP800-56A for ECC smart cards is not supported by your smart card. The Group Policy setting requiring FIPS-compliance prevents BitLocker from using any other key derivation function for encryption. You have to use a FIPS compliant smart card in FIPS restricted environments.
FVE_E_ENH_PIN_INVALID
0x80310099
The BitLocker encryption key could not be obtained from the TPM and enhanced PIN. Try using a PIN containing only numerals.
The requested TPM PIN contains invalid characters.
FVE_E_INVALID_PIN_CHARS
0x8031009A
FVE_E_INVALID_DATUM_TYPE
0x8031009B
The management information stored on the drive contained an unknown type. If you are using an old version of
Windows, try accessing the drive from the latest version.
The feature is only supported on EFI systems.
FVE_E_EFI_ONLY
0x8031009C
FVE_E_MULTIPLE_NKP_CERTS
0x8031009D
FVE_E_REMOVAL_OF_NKP_FAILED
0x8031009E
FVE_E_INVALID_NKP_CERT
0x8031009F
More than one Network Key Protector certificate has been found on the system.
Removal of the Network Key Protector certificate must be done using the Certificates snap-in.
An invalid certificate has been found in the Network Key
Protector certificate store.
Troubleshooting 137
Constant/Value
FVE_E_NO_EXISTING_PIN
0x803100A0
Description
This drive is not protected with a PIN.
FVE_E_PROTECTOR_CHANGE_PIN_MISMATCH
0x803100A1
Please enter the correct current PIN.
FVE_E_PROTECTOR_CHANGE_BY_STD_USER_DISALLO
WED
0x803100A2
You must be logged on with an administrator account to change the PIN or password. Click the link to reset the PIN or password as an administrator.
FVE_E_PROTECTOR_CHANGE_MAX_PIN_CHANGE_ATT
EMPTS_REACHED
0x803100A3
BitLocker has disabled PIN and password changes after too many failed requests. Click the link to reset the PIN or password as an administrator.
FVE_E_POLICY_PASSPHRASE_REQUIRES_ASCII
0x803100A4
FVE_E_FULL_ENCRYPTION_NOT_ALLOWED_ON_TP_ST
ORAGE
0x803100A5
BitLocker Drive Encryption only supports used space only encryption on thin provisioned storage.
FVE_E_WIPE_NOT_ALLOWED_ON_TP_STORAGE
0x803100A6
FVE_E_KEY_LENGTH_NOT_SUPPORTED_BY_EDRIVE
0x803100A7
Your system administrator requires that passwords contain only printable ASCII characters. This includes unaccented letters (A-Z, a-z), numbers (0-9), space, arithmetic signs, common punctuation, separators, and the following symbols:
# $ & @ ^ _ ~ .
BitLocker Drive Encryption does not support wiping free space on thin provisioned storage.
The required authentication key length is not supported by the drive.
FVE_E_NO_EXISTING_PASSPHRASE
0x803100A8
This drive is not protected with a password.
FVE_E_PROTECTOR_CHANGE_PASSPHRASE_MISMATC
H
0x803100A9
Please enter the correct current password.
The password cannot exceed 256 characters.
FVE_E_PASSPHRASE_TOO_LONG
0x803100AA
FVE_E_NO_PASSPHRASE_WITH_TPM
0x803100AB
A password key protector cannot be added because a TPM protector exists on the drive.
A TPM key protector cannot be added because a password protector exists on the drive.
FVE_E_NO_TPM_WITH_PASSPHRASE
0x803100AC
FVE_E_NOT_ALLOWED_ON_CSV_STACK
0x803100AD
FVE_E_NOT_ALLOWED_ON_CLUSTER
0x803100AE
This command can only be performed from the coordinator node for the specified CSV volume.
This command cannot be performed on a volume when it is part of a cluster.
138 Troubleshooting
Constant/Value
FVE_E_EDRIVE_NO_FAILOVER_TO_SW
0x803100AF
FVE_E_EDRIVE_BAND_IN_USE
0x803100B0
FVE_E_EDRIVE_DISALLOWED_BY_GP
0x803100B1
Description
BitLocker did not revert to using BitLocker software encryption due to group policy configuration.
The drive cannot be managed by BitLocker because the drive's hardware encryption feature is already in use.
Group Policy settings do not allow the use of hardwarebased encryption.
FVE_E_EDRIVE_INCOMPATIBLE_VOLUME
0x803100B2
FVE_E_NOT_ALLOWED_TO_UPGRADE_WHILE_CONVER
TING
0x803100B3
BitLocker cannot be upgraded during disk encryption or decryption.
FVE_E_EDRIVE_DV_NOT_SUPPORTED
0x803100B4
FVE_E_NO_PREBOOT_KEYBOARD_DETECTED
0x803100B5
The drive specified does not support hardware-based encryption.
Discovery Volumes are not supported for volumes using hardware encryption.
No pre-boot keyboard detected. The user may not be able to provide required input to unlock the volume.
FVE_E_NO_PREBOOT_KEYBOARD_OR_WINRE_DETECT
ED
0x803100B6
No pre-boot keyboard or Windows Recovery Environment detected. The user may not be able to provide required input to unlock the volume.
FVE_E_POLICY_REQUIRES_STARTUP_PIN_ON_TOUCH_
DEVICE
0x803100B7
Group Policy settings require the creation of a startup PIN, but a pre-boot keyboard is not available on this device. The user may not be able to provide required input to unlock the volume.
FVE_E_POLICY_REQUIRES_RECOVERY_PASSWORD_ON
_TOUCH_DEVICE
0x803100B8
Group Policy settings require the creation of a recovery password, but neither a pre-boot keyboard nor Windows
Recovery Environment is available on this device. The user may not be able to provide required input to unlock the volume.
Wipe of free space is not currently taking place.
FVE_E_WIPE_CANCEL_NOT_APPLICABLE
0x803100B9
FVE_E_SECUREBOOT_DISABLED
0x803100BA
BitLocker cannot use Secure Boot for platform integrity because Secure Boot has been disabled.
FVE_E_SECUREBOOT_CONFIGURATION_INVALID
0x803100BB
FVE_E_EDRIVE_DRY_RUN_FAILED
0x803100BC
FVE_E_SHADOW_COPY_PRESENT
0x803100BD
BitLocker cannot use Secure Boot for platform integrity because the Secure Boot configuration does not meet the requirements for BitLocker.
Your computer does not support BitLocker hardware-based encryption. Check with your computer manufacturer for firmware updates.
BitLocker cannot be enabled on the volume because it contains a Volume Shadow Copy. Remove all Volume
Shadow Copies before encrypting the volume.
Troubleshooting 139
Constant/Value
FVE_E_POLICY_INVALID_ENHANCED_BCD_SETTINGS
0x803100BE
Description
BitLocker Drive Encryption cannot be applied to this drive because the Group Policy setting for Enhanced
Boot Configuration Data contains invalid data. Please have your system administrator resolve this invalid configuration before attempting to enable BitLocker.
FVE_E_EDRIVE_INCOMPATIBLE_FIRMWARE
0x803100BF
This PC's firmware is not capable of supporting hardware encryption.
FVE_E_PROTECTOR_CHANGE_MAX_PASSPHRASE_CHA
NGE_ATTEMPTS_REACHED
0x803100C0
BitLocker has disabled password changes after too many failed requests. Click the link to reset the password as an administrator.
FVE_E_PASSPHRASE_PROTECTOR_CHANGE_BY_STD_U
SER_DISALLOWED
0x803100C1
You must be logged on with an administrator account to change the password. Click the link to reset the password as an administrator.
FVE_E_LIVEID_ACCOUNT_SUSPENDED
0x803100C2
BitLocker cannot save the recovery password because the specified Microsoft account is Suspended.
FVE_E_LIVEID_ACCOUNT_BLOCKED
0x803100C3
FVE_E_NOT_PROVISIONED_ON_ALL_VOLUMES
0x803100C4
BitLocker cannot save the recovery password because the specified Microsoft account is Blocked.
This PC is not provisioned to support device encryption.
Please enable BitLocker on all volumes to comply with device encryption policy.
This PC cannot support device encryption because unencrypted fixed data volumes are present.
FVE_E_DE_FIXED_DATA_NOT_SUPPORTED
0x803100C5
FVE_E_DE_HARDWARE_NOT_COMPLIANT
0x803100C6
FVE_E_DE_WINRE_NOT_CONFIGURED
0x803100C7
FVE_E_DE_PROTECTION_SUSPENDED
0x803100C8
This PC does not meet the hardware requirements to support device encryption.
This PC cannot support device encryption because WinRE is not properly configured.
Protection is enabled on the volume but has been suspended. This is likely to have happened due to an update being applied to your system. Please try again after a reboot.
This PC is not provisioned to support device encryption.
FVE_E_DE_OS_VOLUME_NOT_PROTECTED
0x803100C9
FVE_E_DE_DEVICE_LOCKEDOUT
0x803100CA
FVE_E_DE_PROTECTION_NOT_YET_ENABLED
0x803100CB
FVE_E_INVALID_PIN_CHARS_DETAILED
0x803100CC
Device Lock has been triggered due to too many incorrect password attempts.
Protection has not been enabled on the volume. Enabling protection requires a connected account. If you already have a connected account and are seeing this error, please refer to the event log for more information.
Your PIN can only contain numbers from 0 to 9.
140 Troubleshooting
Constant/Value
FVE_E_DEVICE_LOCKOUT_COUNTER_UNAVAILABLE
0x803100CD
FVE_E_DEVICELOCKOUT_COUNTER_MISMATCH
0x803100CE
FVE_E_BUFFER_TOO_LARGE
0x803100CF
Description
BitLocker cannot use hardware replay protection because no counter is available on your PC.
Device Lockout state validation failed due to counter mismatch.
The input buffer is too large.
Troubleshooting 141
19
Glossary
Activate - Activation occurs when the computer has been registered with the Dell Server and has received at least an initial set of policies.
Active Directory (AD) - A directory service created by Microsoft for Windows domain networks.
Application Data Encryption - Application Data Encryption encrypts any file written by a protected application, using a category
2 override. This means that any directory that has a category 2 protection or better, or any location that has specific extensions protected with category 2 or better, cause ADE to not encrypt those files.
BitLocker Manager - Windows BitLocker is designed to help protect Windows computers by encrypting both data and operating system files. To improve the security of BitLocker deployments and to simplify and reduce the cost of ownership, Dell provides a single, central management console that addresses many security concerns and offers an integrated approach to managing encryption across other non-BitLocker platforms, whether physical, virtual, or cloud-based. BitLocker Manager supports BitLocker encryption for operating systems, fixed drives, and BitLocker To Go. BitLocker Manager enables you to seamlessly integrate BitLocker into your existing encryption needs and to manage BitLocker with the minimum effort while streamlining security and compliance. BitLocker Manager provides integrated management for key recovery, policy management and enforcement, automated TPM management, FIPS compliance, and compliance reporting.
Cached Credentials - Cached credentials are credentials that are added to the PBA database when a user successfully authenticates with Active Directory. This information about the user is retained so that a user can log in when they do not have a connection to Active Directory (for example, when taking their laptop home).
Common Encryption – The Common key makes encrypted files accessible to all managed users on the device where they were created.
Deactivate - Deactivation occurs when SED Manager is turned OFF in the Management Console. Once the computer is deactivated, the PBA database is deleted and there is no longer any record of cached users.
Encryption External Media - This service within Encryption protects removable media and external storage devices.
Encryption External Media Access Code - This service allows for recovery of Encryption External Media protected devices where the user forgets their password and can no longer login. Completing this process allows the user to reset the password set on the media.
Encryption - On-device component that enforces security policies, whether an endpoint is connected to the network, disconnected from the network, lost, or stolen. Creating a trusted computing environment for endpoints, Encryption operates as a layer on top of the device operating system, and provides consistently-enforced authentication, encryption, and authorization to maximize the protection of sensitive information.
Endpoint - Depending on context, a computer, mobile device, or external media..
Encryption Keys - In most cases, the Encryption client uses the User key plus two additional encryption keys. However, there are exceptions: All SDE policies and the Secure Windows Credentials policy use the SDE key. The Encrypt Windows Paging File policy and Secure Windows Hibernation File policy use their own key, the General Purpose Key (GPK). The Common key makes files accessible to all managed users on the device where they were created. The User key makes files accessible only to the user who created them, only on the device where they were created. The User Roaming key makes files accessible only to the user who created them, on any Shielded Windows (or Mac) device.
Encryption sweep - The process of scanning folders to be encrypted to ensure the contained files are in the proper encryption state. Ordinary file creation and rename operations do not trigger an encryption sweep. It is important to understand when an encryption sweep may happen and what may affect the resulting sweep times, as follows: - An encryption sweep occurs upon initial receipt of a policy that has encryption enabled. This can occur immediately after activation if your policy has encryption enabled. - If the Scan Workstation on Logon policy is enabled, folders specified for encryption are swept on each user logon.
- A sweep can be re-triggered under certain subsequent policy changes. Any policy change related to the definition of the encryption folders, encryption algorithms, encryption key usage (common verses user), triggers a sweep. In addition, toggling between encryption enabled and disabled triggers an encryption sweep.
Machine key – When encryption is installed on a server, the Machine key protects a server’s file encryption and policy keys. The
Machine Key is stored on the Dell Server. The new server exchanges certificates with the Dell Server during activation and uses the certificate for subsequent authentication events.
Pre-boot Authentication (PBA) - Pre-boot Authentication serves as an extension of the BIOS or boot firmware and guarantees a secure, tamper-proof environment external to the operating system as a trusted authentication layer. The PBA prevents
142 Glossary
anything being read from the hard disk, such as the operating system, until the user has confirmed they have the correct credentials.
SED Manager - SED Manager provides a platform for securely managing self-encrypting drives. Although SEDs provide their own encryption, they lack a platform to manage their encryption and available policies. SED Manager is a central, scalable management component, which allows you to more effectively protect and manage your data. SED Manager ensures that you can administer your enterprise more quickly and easily.
Server user – A virtual user account created by Encryption for the purpose of handling encryption keys and policy updates on a server operating system. This user account does not correspond to any other user account on the computer or within the domain, and it has no user name and password that can be used physically. The account is assigned a unique UCID value in the
Management Console.
System Data Encryption (SDE) - SDE is designed to encrypt the operating system and program files. To accomplish this purpose, SDE must be able to open its key while the operating system is booting. Its intent is to prevent alteration or offline attacks on the operating system by an attacker. SDE is not intended for user data. Common and User key encryption are intended for sensitive user data because they require a user password to unlock encryption keys. SDE policies do not encrypt the files needed by the operating system to start the boot process. SDE policies do not require pre-boot authentication or interfere with the Master Boot Record in any way. When the computer boots up, the encrypted files are available before any user logs in (to enable patch management, SMS, backup and recovery tools). Disabling SDE triggers automatic decryption of all
SDE encrypted files and directories for the relevant users, regardless of other SDE policy values, such as SDE Encryption Rules.
Trusted Platform Module (TPM) - TPM is a security chip with three major functions: secure storage, measurement, and attestation. The Encryption client uses TPM for its secure storage function. The TPM can also provide encrypted containers for the software vault.
User Encryption – The User key makes files accessible only to the user who created them, only on the device where they were created. When running Dell Server Encryption, User encryption is converted to Common encryption. One exception is made for removable media devices; when inserted into a server with Encryption installed, files are encrypted with the User Roaming key.
Glossary 143
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