User Manual

User Manual
User Manual
Revision 2010.04.28
User Manual
Page 1
Table of Contents
Table of Contents .......................................................................................................................................... 1
Getting Started with BookPEI ....................................................................................................................... 3
Creating a BookPEI Account ...................................................................................................................... 3
Logging into Your BookPEI Account .......................................................................................................... 3
Using the BookPEI Home page.................................................................................................................. 3
Setting Up or Updating Your BookPEI Account......................................................................................... 5
The Online Booking Process ...................................................................................................................... 6
Managing Units ............................................................................................................................................. 7
Adding a New Unit .................................................................................................................................... 7
Editing a Unit's Details .............................................................................................................................. 8
Editing a Unit's Photo................................................................................................................................ 9
Editing a Unit's Rates ................................................................................................................................ 9
Editing a Unit’s Minimum Booking ......................................................................................................... 10
Editing a Unit's Availability...................................................................................................................... 10
Editing a Unit's Best Deals....................................................................................................................... 11
Deleting a Unit ........................................................................................................................................ 12
Multiple Unit Controls: Editing Unit Rates .............................................................................................. 12
Multiple Unit Controls: Editing Unit Availability ..................................................................................... 13
Multiple Unit Controls: Editing Minimum Booking Days ........................................................................ 14
Managing Reservations............................................................................................................................... 16
Adding a Reservation .............................................................................................................................. 16
Searching for a Reservation .................................................................................................................... 17
Adding or Removing Units or Dates in an Existing Reservation.............................................................. 17
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Moving a Customer in an Existing Reservation....................................................................................... 18
Editing Customer Information in an Existing Reservation ...................................................................... 18
Adding Additional Billing Items for an Existing Reservation ................................................................... 19
Showing the Account Statement for an Existing Reservation ................................................................ 20
Sending an Email Confirmation for an Existing Reservation ................................................................... 20
Cancelling an Existing Reservation.......................................................................................................... 20
Occupancy Reporting .................................................................................................................................. 22
Filing an Occupancy Report Online ......................................................................................................... 22
Filing an Occupancy Report Offline......................................................................................................... 22
Managing the Property Profile ................................................................................................................... 24
Managing General Property Information ............................................................................................... 24
Editing General Property Photos ............................................................................................................ 25
Managing Custom Email Template ......................................................................................................... 25
Setting Up Integrated Vacancy Search.................................................................................................... 26
Managing General Account Information ................................................................................................ 27
Help and Support ........................................................................................................................................ 28
Searching the Knowledge Base ............................................................................................................... 28
Submitting a Bug Report or Feature Request ......................................................................................... 28
Contacting Technical Support ................................................................................................................. 28
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Getting Started with BookPEI
Creating a BookPEI Account
An account is required to access BookPEI. To set up a new account for BookPEI, contact technical
support to begin the account creation process. Please see the Contact Technical Support section of this
document for contact options.
Logging into Your BookPEI Account
To log into your BookPEI account, go to http://www.bookpei.com/ and enter your username and password
in the fields provided. Click login and you will be taken to the starting screen for BookPEI. If you are
logging in for the first time, you will be presented with the BookPEI terms and conditions. If you accept
the terms, choose "Yes" and click "Okay". If you do not accept the terms, you will still be allowed to use
BookPEI but will be asked to review the terms and conditions each time you log into BookPEI.
If you have forgotten your username or password, you can use the username and password retrieval
function located on the BookPEI login page. The link "Forgot username and/or password" is located
underneath the login fields. If you have any other difficulties accessing your BookPEI account, you are
encouraged to contact technical support. Please see the Contacting Technical Support section of this
document for contact options.
Using the BookPEI Home page
The BookPEI Home page will be the first page you see when you log into the system. It provides several
views that help to summarize what is happening in your property. Along the top of the screen is the Main
Navigation. Under the navigation is the Reservation Search field. Along the left side of the screen are
the Announcements and Updates sections. Along the center and right side of the screen is the Calendar
Overview. Each of these elements provides different information about your property and your BookPEI
account.
Main Navigation
The Main Navigation is used to move through the BookPEI environment, and it remains persistent
throughout all operations. It contains options to move to each of the major sections of BookPEI. Each of
those sections is discussed in greater detail throughout this document. Just above the Main Navigation
are the current date, the property being managed, and the “Logout” button. Clicking the “Logout” button
will end your BookPEI session.
Reservation Search
The Reservation Search field allows you to search for an existing reservation. You can search for a
reservation by entering a customer's name or reservation confirmation number. For more information on
reservations, see the Managing Reservations portion of this document.
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Announcements
The Announcements section contains important announcements from TourismPEI related to the BookPEI
system. The section is hidden when there are no current announcements to display.
Newest Reservations
The Newest Reservations section contains a list of the latest reservations made through an external
online source (like the TourismPEI website). Only reservations made through an external source (like the
TourismPEI website) are shown in Newest Reservations. Reservations made in the BookPEI backend
are not included. You can click on the customer name to see the details of the reservation. The Newest
Reservation section will contain up to five new reservations by default, but can be expanded to show all
new reservations by clicking the “More” button at the bottom of the container. The Newest Reservations
section will update automatically every 10 minutes if the BookPEI home page is left open. For more
information on reservations, see the Managing Reservations portion of this document.
Arriving Today
The Arriving Today section contains a list of the customers that are arriving on the current date. You can
click on the customer name to see the details of the reservation. The Arriving Today section will contain
up to five arriving today reservations by default, but can be expanded to show all arriving today
reservations by click the “More” button at the bottom of the container. For more information on
reservations, see the Managing Reservations portion of this document.
Calendar Overview
The Calendar Overview section shows information about your property on a weekly, monthly, and annual
level. You can move through each calendar view by clicking on the “Weekly”, “Monthly”, and “Annually”
options present just above the calendar.
The weekly view shows all of the units and their availability for a single week, starting on today's date.
You can move forward or backward by a single day or week by using the “Previous and Next” buttons
above the calendar. The double-arrow moves the calendar forward of backward by one week, whereas
the single-arrow moves the calendar forward or backward by one day. You can also move to any day of
the year by using the "Jump to Date" controls located just below the "Previous and Next" buttons.
Along the left side of the calendar is a list of the units currently entered into your account. Beside each
unit will be seven days of unit-level information. The information displayed beside the unit name will
depend on which unit view you have selected. By default, the "Booking View" is selected, with the other
views being "Online Status View" and "Best Deals View".
Weekly Calendar Booking View
When viewing units with the "Booking View" active, you will be presented with reservation specific
information. Days that are not currently reserved will be shown with rates and a clickable “BOOK” option.
Clicking on the “BOOK” option will allow you to begin a reservation with that unit and date selected by
default. See the Adding a Reservation portion of this document for more details. Dates that currently
contain a reservation will display the name of the guest booked into that room. Clicking on the guest
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name will provide you the details of that reservation. Units that do not have rate or availability information
entered will be listed as “Not available”. To set room rates or availability, refer to the Managing Units
portion of this document.
Weekly Calendar Online Status View
When viewing units with the "Online Status View" active, you will be presented with the online availability
of each unit. Clicking on the "Change" option will allow you to change the status of the room. For more
information on room availability, refer to the Managing Units portion of this document.
Weekly Calendar Best Deals View
When viewing units with the "Best Deals View" active, you will be presented with unit rates for only those
units with Best Deals set. The original and discounted rates will be presented. For more information of
Best Deals, refer to the Managing Units portion of this document.
The monthly view shows the total number of booked nights and the total number available nights per day
for an entire month. You can move forward or backward by a single month by using the “Previous and
Next” buttons above the calendar. The number of booked nights is found by counting all of the
reservations in all of your units for a single day. The total number of available nights is found by counting
all of the available nights in all of your units for a single day. You can click on any day to load the weekly
calendar view starting with that date.
The annual view shows the total number of booked nights and the total number of available nights per
month for an entire year. You can move forward or backward by a single year by using the “Previous and
Next” buttons above the calendar. The number of booked nights is found by counting all of the
reservations in all of your units for a single month. The total number of available nights is found by
counting all of the available nights in all of your units for a single month. You can click on any month to
load the monthly calendar for the selected month.
Setting Up or Updating Your BookPEI Account
The primary purpose of the BookPEI system is to allow online accommodation reservations to be taken.
In order for a customer to make an online booking, your account must have a properly configured
inventory of units. Each unit must have a basic description, rates to be charged, and when it will be
available. In general terms, following the steps listed below will help ensure that your inventory is
available for booking.
1.
2.
3.
4.
5.
Add new units – See the Adding a New Unit portion of this document
Update unit details – See the Editing a Unit's Details portion of this document
Update unit rates – See the Editing a Unit's Rates portion of this document
Update unit availability – See the Editing a Unit's Availability portion of this document
Update cancellation policy – See the Managing General Property Information section of this
document
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When these steps are completed and up-to-date with the latest information, your online inventory can be
searched and booked through the BookPEI system and the TourismPEI website (and/or your own
website if you are using the BookPEI Search API).
The Online Booking Process
Once your inventory is set up and online, you will be able to accept reservations from a BookPEI
compatible online source (like the TourismPEI website). A brief description of the reservation process is
described below.
1. The guest makes a booking on the TourismPEI website, entering a valid credit card and
accepting both the general terms of booking and your cancellation policy. More information on
setting your cancellation policy can be found in the Managing General Property information
section of this document.
2. A confirmation number is generated and provided to the customer.
3. An email detailing the reservation is sent to the customer and to the email address listed in your
BookPEI account settings. If your BookPEI account is set to receive text messaging alerts, you
will receive a text message alerting you to the booking.
4. If a deposit is required, you must log into the BookPEI system and look up the reservation using
the customer name or confirmation number. The credit card to be charged will be listed in the
reservation summary. More information on searching for a reservation can be found in the
Searching for Reservation section of this document.
5. If any corrections or additional follow-ups are required to complete the reservation, the customer's
contact information is available in the reservation summary.
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Managing Units
In BookPEI, accommodation information is entered as individual elements called units. Common
examples of units are a single hotel room, a single cottage, or a single room in a bed and breakfast.
Because the unit is the core inventory item of the BookPEI system, nearly all transactions in BookPEI
require that at least one unit be entered into the system.
Adding a New Unit
To add a new unit, complete the following steps:
1. Click on the "Units" tab located at the top of the BookPEI interface. You will be taken to the
"Manage Units" page.
2. Click on the "Add a New Unit" option near the top of the page. You will be taken to the "Add New
Unit" page.
3. Fill out the fields presented on the "Add New Unit" page. A detailed description of each field is
listed below.
4. When you are finished entering the information about the new unit, click "Add New Unit" at the
bottom of the page. You will be taken back to the "Manage Units page and you should see your
new unit in the list presented.
5. Although the new unit has now been added to your inventory in BookPEI, it will not have any
prices or online availability associated with it. It is recommended that you proceed to "Edit a
Unit's Rates" and "Edit a Unit's Availability" in order to complete the unit's setup. If you wish to
add a photo to your unit, proceed to the "Edit a Unit's Photo" section.
Description of Unit Details
When adding or editing a unit, you will be asked to enter information about the unit. Here is a list of the
fields currently available.

General Information
o
o
o
o
o
o
Name – This text is the name of the unit that will appear in the BookPEI backend
reservation searches. It is not the name presented to the public.
Name to appear on website – This text is the name of the unit that will appear to the
public on the TourismPEI website or through the BookPEI Online Booking API.
Website, if different than Main Account Website – This is the website you would like
displayed for this unit if you require a different website than the one entered into your
main account.
Non-smoking in this unit – Check “Yes” if you want this unit to be non-smoking. Check
“No” if you wish to allow smoking in this unit.
Description – This text is the description of the unit that you would like the public to see.
HTML code is not allowed.
Cancellation Policy, if different than Main Account Policy – This text is the cancellation
policy for this unit if you require a different cancellation policy than the one entered into
your main account. HTML code is not allowed.
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o

o
o
o
o
o
o
Posted Rates Are Based on this Many Guests – The number of guests that the posted
price for this unit will be based upon. For example, if a hotel room price is based upon
double occupancy (two guests), than this number would be two
Maximum Occupancy – The maximum number of guests that can fit into this unit.
Minimum Booking – The minimum number of days that this unit must be occupied by a
single reservation. Customers will only be able to make a booking to this unit that is
equal to or greater than the minimum number of booking days. For example, if the
minimum booking days are set to five, than the customer would be unable to book it for
four days.
Weekly Booking Only – Whether or not this unit requires a booking of exactly seven days.
Weekly Bookings Start Day (if applicable) – This option works only if “Weekly Bookings
Only” is selected. The day of the week that the weekly booking is to begin. For example,
if you choose Saturday, than guests looking for a week-long booking starting on Tuesday
will not be able book that unit.
Weekly Booking Day 8-13 Options (if applicable) – This option works only if “Weekly
Bookings Only” is selected. This selection will tell the system what to present guests if
they wish to add an eighth (or more) day to your weekly booking. The “Charge the daily
rate for that date” option will allow an eighth (or more) day and will charge the guest a
rate based upon the daily rate entered for this unit. The “Divide the weekly rate by 7”
option will allow for an eighth (or more) day and will charge the guest a rate based upon
the weekly rate divided by seven. The last option “Day 8 not available, weekly bookings
only” will not allow for an eighth (or more) day for this unit. The guest must make
bookings that are in perfect week increments.
Allow this Unit to be Included in Packages – From time-to-time, TourismPEI will promote
packages online. This option needs to be checked if you wish to allow your units to be
included in the packaging system. This feature requires the creation of a package for
your property by TourismPEI, so will have no immediate visible effect.
Bed Information
o

Notes for Visitor Information Centre Staff – This text contains notes that only VIC staff
can access through their information systems.
Booking Guidelines
o

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Select the number of beds in the unit based upon the options provided. Having more
than one type of bed selected is allowed. This information will be presented to the
customer.
Amenities
o
Choose “Yes” or “No” to set the availability of each amenity in the list for the unit. This
information will be presented to the customer.
Editing a Unit's Details
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To edit a unit's properties, complete the following steps:
1. Click on the "Units" tab located at the top of the BookPEI interface. You will be taken to the
"Manage Units" page.
2. Select the “Edit Unit Details” option. You will be taken to the “Unit Selection” page.
3. Select the unit that you would like to modify. You will be taken to the “Edit Unit Details” page.
4. Fill out or change the fields presented on the "Edit Details" page. A detailed description of each
field is listed in the “Adding a New Unit” section of this document.
5. When you are finished entering or changing the information about the unit, click "Update Unit" at
the bottom of the page. You will be taken back to the "Manage Units.
Editing a Unit's Photo
To edit a unit's photo, complete the following steps:
1. Click on the "Unit Types" tab located at the top of the BookPEI interface. You will be taken to the
"Manage Unit Types" page.
2. Select the “Edit Unit Type Photos” option. You will be taken to the “Unit Selection” page.
3. Select the unit that you would like to manage photos for. You will be taken to the “Edit Unit Type
Photo” page.
4. If you have an image already added for the unit you selected, you will see "View Current Photo".
Click this option if you wish to view the image currently associated with the selected unit. If no
image has been found for the unit, no image will be present. In both cases beside the image
space, there will be an option labeled "Add Photo".
5. Click the "Add Photo" button to add a new image to your unit. The image you are adding will
overwrite any existing images associated with the current unit.
6. Choose "Browse to File" and browse to the image you would like to use on your local computer.
The image must be JPEG, GIF, or PNG and less than 100MB in size. Click okay when you have
located the image you would like to use.
7. A resized version of the image will appear in the preview area of the image uploader. The public
will see exactly what is shown in the preview area. If you are satisfied with the image, click the
"Upload File" option located above the preview.
8. You will be taken back to the "Edit Unit Type Photo" page and will see the new image presented
in the "Photo(s)" section.
Editing a Unit's Rates
Each unit entered into BookPEI will have a rate entry for every day of an operator's operating season.
Therefore, it is possible to set a different rate for every day that a unit is in operation. To modify a unit's
rates, complete the following steps:
1. Click on the "Unit Types" tab located at the top of the BookPEI interface. You will be taken to the
"Manage Unit Types" page.
2. Select the “Edit Unit Type Base Pricing” option. You will be taken to the “Unit Selection” page.
3. Select the unit that you would like to modify. You will be taken to the “Edit Unit Rates” page.
4. Choose a start date for the rate value you wish to set on this unit.
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5. Choose an end date for the rate value you wish to set on this unit.
6. Enter the daily rate for this unit over the period you have specified.
7. Enter the additional person daily rate for the period you have specified. This rate will determine
how much each guest over your base occupancy number will be charged.
8. When you are finished entering the date ranges and rate information, click “Add Rates”. Your
rates will be saved and the page will re-load allowing you to enter another rate range.
9. The calendar views at the bottom of the “Edit Rates” page summarize the rate information for the
unit selected. The rate format is listed as: Daily Rate and (Daily Additional Person Rate). You
can show the rates for a unit over an entire year or for a single month.
Editing a Unit’s Minimum Booking
Each unit entered into BookPEI can have a minimum booking entry for every day of an operator's
operating season. Therefore, it is possible to set a different minimum booking policy for every day that a
unit is in operation. To modify a unit's minimum booking, complete the following steps:
1. Click on the "Unit Types" tab located at the top of the BookPEI interface. You will be taken to the
"Manage Unit Types" page.
2. Select the “Edit Unit Type Minimum Booking” option. You will be taken to the “Unit Selection”
page.
3. Select the unit that you would like to modify. You will be taken to the “Edit Unit Minimum
Booking” page.
4. Choose a start date for the range of minimum booking days you wish to set on this unit.
5. Choose an end date for the range of minimum booking days you wish to set on this unit.
6. Choose a minimum booking days value over the period you have specified.
7. When you are finished entering the date ranges and minimum booking days information, click
“Add Minimum Booking”. Your minimum booking settings will be saved and the page will re-load
allowing you to enter another minimum booking range.
8. The calendar views at the bottom of the “Edit Minimum Booking Days” page summarize the
minimum booking information for the unit selected. The minimum booking information will
show the minimum number of days required for this room to be booked on a particular date.
Editing a Unit's Availability
Each unit entered into BookPEI will have an availability entry for every day of an operator's operating
season. Therefore, it is possible to set a different availability entry for every day that a unit is in operation.
To modify a unit's availability, complete the following steps:
1. Click on the "Unit Types" tab located at the top of the BookPEI interface. You will be taken to the
"Manage Unit Types" page.
2. Select the “Edit Unit Type Availability” option. You will be taken to the “Unit Selection” page.
3. Select the unit that you would like to modify. You will be taken to the “Edit Unit Online
Availability” page.
4. Choose a start date for the availability value you wish to set on this unit.
5. Choose an end date for the availability value you wish to set on this unit.
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6. Select one of the availability options for the date range you have specified. The first option,
“Available for online accommodation searches and online booking”, makes a unit available to be
both searched and booked online from the Tourism PEI website. Once selected, the unit will be
available immediately for online reservations. The second option, “Available for online
accommodation searches only”, makes the unit available only for searches. Customers can see
the availability of the unit, but will not be able to book it directly through the Tourism PEI website.
The third option, “Not available for online searches or online booking “, removes any vacancy
information for that unit from the Tourism PEI website. The specific unit will not appear in any
date related searches performed from Tourism PEI. Only you will be able to make bookings into
that unit through the BookPEI backend. The fourth option “Not available for online searches or
online booking AND disabled in BookPEI” means that the unit is not searchable or bookable by
anyone, including someone logged into the BookPEI backend. No reservations can be added to
the unit through any part of the TourismPEI or Book PEI system.
7. When you are finished entering the date ranges and availability information, click “Add
Availability”. Your availability will be saved and the page will re-load allowing you to enter another
availability range.
8. The calendar views at the bottom of the “Edit Online Availability” page summarize the availability
information for the unit selected. The availability information is colour-coded with an icon
representing one of the three states listed above. A gray icon indicates that no availability
information has been set and the unit cannot be booked at all, even through the BookPEI
backend. You can show the availability for a selected unit over an entire year or for a single
month.
Editing a Unit's Best Deals
BookPEI has the option of adding special discounts to units called Best Deals. These Best Deals will be
highlighted on the TourismPEI website as specially discounted rates. Best Deals are currently only
enabled for specific time periods, so it may not be possible to set Best Deals for any / all dates in your
operating season.
Adding a Best Deal
To add a unit's Best Deals, complete the following steps:
1. Click on the "Units" tab located at the top of the BookPEI interface. You will be taken to the
"Manage Units" page.
2. Select the “Edit Unit Best Deals” option. You will be taken to the “Unit Selection” page.
3. Select the unit that you would like to modify. You will be taken to the “Edit Unit Best Deals” page.
The "Add Best Deals" tab will be active.
4. Choose a start date for the Best Deal you wish to set on this unit.
5. Choose an end date for the Best Deal you wish to set on this unit.
6. Select a discount percentage for the Best Deal, starting at 25%. This percentage will be applied
to the base rate for the unit on the date specified.
7. When you are finished entering the date ranges and availability information, click “Update Best
Deals Information”. Your Best Deals settings will be saved and the page will re-load allowing you
to enter another Best Deals range.
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8. The calendar views at the bottom of the “Edit Unit Best Deals” page summarize the rate
information for the unit selected. The original rate is shown with a strikethrough, and the new
discounted rate is shown above it. You can show the Best Deals for a selected unit over an
entire year or for a single month.
Removing a Best Deal
To remove a unit's Best Deals, complete the following steps:
1. Click on the "Units" tab located at the top of the BookPEI interface. You will be taken to the
"Manage Units" page.
2. Select the “Edit Unit Best Deals” option. You will be taken to the “Unit Selection” page.
3. Select the unit that you would like to modify. You will be taken to the “Edit Unit Best Deals” page.
The "Add Best Deals" tab will be active. Select the "Remove Best Deals" tab to activate the
controls for removing a Best Deal.
4. Choose a start date for the Best Deal you wish to remove from this unit.
5. Choose an end date for the Best Deal you wish to remove from this unit.
6. When you are finished entering the date ranges and availability information, click “Update Best
Deals Information”. Your Best Deals settings will be saved and the page will re-load allowing you
to remove another Best Deals range.
7. The calendar views at the bottom of the “Edit Unit Best Deals” page summarize the rate
information for the unit selected. The original rate is shown with a strikethrough, and the new
discounted rate is shown above it. You can show the Best Deals for a selected unit over an
entire year or for a single month.
Deleting a Unit
If you no longer wish to have a unit in the BookPEI, it may be deleted. This operation CANNOT be
undone and will also remove all reservation information related to that unit. To delete a unit, complete the
following steps:
1. Click on the "Unit Types" tab located at the top of the BookPEI interface. You will be taken to the
"Manage Unit Types" page.
2. Select the “Remove Unit Type” option. You will be taken to the “Unit Selection” page.
3. Select the unit that you would like to delete. You will be taken to the “Delete Unit Type”
confirmation page.
4. Click “Yes” if you wish to proceed. NOTE: It is currently not possible to delete a room that
contains a reservation.
5. You will receive a confirmation that the unit has been deleted. You will be taken to the “Manage
Unit Types” page.
Multiple Unit Controls: Editing Unit Rates
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To make some operations easier for operators, BookPEI allows certain unit properties to be modified over
multiple units at the same time. For example, if you have several units that have the same rate
information, it may be convenient to modify the rate information for all of those units at the same time. To
perform a rate change operation on multiple units, complete the following steps:
1. Click on the "Unit Types" tab located at the top of the BookPEI interface. You will be taken to the
"Manage Unit Types" page.
2. Click on the option called “Edit Unit Type Base Pricing”. You will be taken to the “Unit Selection”
page.
3. Select the “Edit Rates for Multiple Unit Types” option.
4. You will be presented with two columns near the top of the page. One column contains all the
units currently entered into the BookPEI system. The other will be blank. Select the units that
you wish to modify (you can select more than one at a time by holding down your mouse button
as you drag down the list), and then click “Add Selected Unit(s) to Modify List”. The units you
selected will move to the empty column. These are the units that will have the rate changes
applied.
5. Choose a start date for the rate value you wish to set on these units.
6. Choose an end date for the rate value you wish to set on these units.
7. Enter the daily rate for these units over the period you have specified.
8. Enter the additional person daily rate for the period you have specified. This rate will determine
how much each guest over your base occupancy number will be charged.
9. When you are finished entering the date ranges and rate information, click “Add Rates
Information”. Your rates will be saved and the page will re-load allowing you to enter another rate
range.
10. The calendar views at the bottom of the “Edit Multiple Unit Type Rates” page summarize the rate
information for the unit selected. The rate format is listed as: Daily Rate and (Daily Additional
Person Rate). You can show the rates for a selected unit over an entire year or for a single
month.
Multiple Unit Controls: Editing Unit Availability
To make some operations easier for operators, BookPEI allows certain unit properties to be modified over
multiple units at the same time. For example, if you have several units that have the same availability
information, it may be convenient to modify the availability information for all of those units at the same
time. To perform an availability change operation on multiple units, complete the following steps:
1. Click on the "Unit Types" tab located at the top of the BookPEI interface. You will be taken to the
"Manage Unit Types" page.
2. Click on the option called “Edit Unit Type Availability”. You will be taken to the “Unit Selection”
page.
3. Select the “Edit Online Availability for Multiple Unit Types” option
4. You will be presented with two columns near the top of the page. One column contains all the
units currently entered into the BookPEI system. The other will be blank. Select the units that
you wish to modify (you can select more than one at a time by holding down your mouse button
as you drag down the list), and then click “Add Selected Unit(s) to Modify List”. The units you
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5.
6.
7.
8.
9.
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selected will move to the empty column. These are the units that will have the availability
changes applied.
Choose a start date for the availability value you wish to set on this unit.
Choose an end date for the availability value you wish to set on this unit.
Select one of the availability options for the date range you have specified. The first option,
“Available for online accommodation searches and online booking”, makes a unit available to be
both searched and booked online from the Tourism PEI website. Once selected, the unit will be
available immediately for online reservations. The second option, “Available for online
accommodation searches only”, makes the unit available only for searches. Customers can see
the availability of the unit, but will not be able to book it directly through the Tourism PEI website.
The third option, “Not available for online searches or online booking “, removes any vacancy
information for that unit from the Tourism PEI website. The specific unit will not appear in any
date related searches performed from Tourism PEI. Only you will be able to make bookings into
that unit through the BookPEI backend. The fourth option “Not available for online searches or
online booking AND disabled in BookPEI” means that the unit is not searchable or bookable by
anyone, including someone logged into the BookPEI backend. No reservations can be added to
the unit through any part of the TourismPEI or Book PEI system.
When you are finished entering the date ranges and availability information, click “Add
Availability”. Your availability will be saved and the page will re-load allowing you to enter another
availability range.
The calendar views at the bottom of the “Edit Multiple Online Availability” page summarize the
rate information for the unit selected. The availability information is colour-coded with an icon
representing one of the three states listed above. A gray icon indicates that no availability
information has been set and the unit cannot be booked at all, even through the BookPEI
backend. You can show the availability for a selected unit over an entire year or for a single
month.
Multiple Unit Controls: Editing Minimum Booking Days
To make some operations easier for operators, BookPEI allows certain unit properties to be modified over
multiple units at the same time. For example, if you have several units that have the same minimum
booking information, it may be convenient to modify the minimum booking information for all of those units
at the same time. To perform a minimum booking change operation on multiple units, complete the
following steps:
1. Click on the "Unit Types" tab located at the top of the BookPEI interface. You will be taken to the
"Manage Units" page.
2. Click on the option called “Edit Unit Type Minimum Booking”. You will be taken to the “Unit
Selection” page.
3. Select the “Edit Min Booking for Multiple Unit Types” option.
4. You will be presented with two columns near the top of the page. One column contains all the
units currently entered into the BookPEI system. The other will be blank. Select the units that
you wish to modify (you can select more than one at a time by holding down your mouse button
as you drag down the list), and then click “Add Selected Unit(s) to Modify List”. The units you
selected will move to the empty column. These are the units that will have the minimum booking
changes applied.
5. Choose a start date for the minimum booking value you wish to set on this unit.
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6. Choose an end date for the minimum booking value you wish to set on this unit.
7. Choose a minimum booking days value over the period you have specified.
8. When you are finished entering the date ranges and minimum booking information, click “Add
Minimum Booking”. Your minimum booking information will be saved and the page will re-load
allowing you to enter another minimum booking range.
9. The calendar views at the bottom of the “Edit Multiple Minimum Booking Days” page
summarize the minimum booking information for the unit selected. The minimum booking
information will show the minimum number of days required for this room to be booked on a
particular date.
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Managing Reservations
In BookPEI, when a guest is associated with a unit over a set of dates, it is called a reservation. A
reservation will typically contain all of the information required to outline a customer's booking of a room.
Reservations can be made directly from the BookPEI backend, and can also be entered into the system
by an external source (like the TourismPEI website). Before any reservations can be made, at least one
unit must be entered into the system. See the Managing Units portion of this document for more
information on preparing your units.
Adding a Reservation
To add a reservation, complete the following steps:
1. Click on the "Reservations" tab located at the top of the BookPEI interface. You will be taken to
the "Manage Reservations" page.
2. Click on the "Add a New Reservation" option near the top of the page. You will be taken to the
"Units and Dates" page.
3. Select the starting date for the reservation. Click “Select Start Date”.
4. You will be presented with a calendar that contains all availability information for your property for
one week. At the top of calendar, you must choose basic guest information. Select the number of
guests and whether or not additional guests should be charged.
5. Now focus on the date portion of the calendar. On the left, all available units will be listed.
Beside each unit will be seven days of availability information shown. Days that are available will
be shown with rates and a radio button. Dates that are not available will display the name of the
guest booked into that room. Select a unit and day combination that matches the customer's
request. If you require more days that are displayed on the calendar, you can use the “Previous”
and “Next” buttons at the top of the calendar to move one day back or forward. Once you have
chosen all the unit and day combinations you require, click “Continue Reservation”.
6. The calendar window will close and a summary of the units and dates you selected will be
presented. Beside each date there will be an “Override Base Rate” option. If you wish to modify
the rate given to the customer for that date, you may do so with that option. You cannot override
the additional person charge, if any are present.
7. If you wish to make changes to the units and dates you have selected, choose “Modify Dates and
Units” below the rates summary. The calendar will re-open and you can make changes to the
elements selected.
8. When you are finished with all the unit and date selections, click “Continue Reservation”. You will
be taken to the “Customer Information” page.
9. Enter the customer information. A description of each field in the customer section can be found
in the “Editing Customer in an Existing Reservation” portion of this document. When you are
finished with the customer information, click on “Continue Reservation”. You will be taken to the
“Reservation Summary” page.
10. You will be presented with a summary of the reservation you have entered. If the reservation
information is correct and an email address has been entered for the customer, you will be able to
choose whether or not you wish to send a confirmation email to the guest. Your options for
sending a confirmation email are listed at the bottom of the reservation page. You are able to
choose from your own custom email template if you have one entered into the BookPEI system.
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11. If the reservation information is all correct, you can click "Add Reservation" at the bottom of the
page. If you wish to make changes to the reservation, you can click "Units and Dates" or
"Customer Information" at the top of the page. Then repeat the steps listed above until the
reservation data is correct.
Searching for a Reservation
To search for a reservation, complete the following steps:
1. Enter your search term in the box called “Reservation Search” at the top of the BookPEI page.
The system can search for a reservation based upon a customer name or a reservation
confirmation number. Click “Search”. You will be taken to the “Search Results” page.
2. If there are any reservations in the system that match your search criteria, they will be displayed
in a list. Clicking on the name of the guest will take you to the “Reservation Summary” page.
Adding or Removing Units or Dates in an Existing Reservation
To edit the units or dates of a reservation, complete the following steps:
1. First you must locate a reservation. You find a reservation by performing a search or using one
of the calendar views. Click on the name of the customer in the reservation. You will be taken to
the “Reservation Summary” page.
2. Towards the right-hand side of the page, click on the “Edit Reservation” option. You will be taken
to the “Units and Dates” page.
3. You will see a summary of the units and dates currently selected for this reservation. To change
the units or dates information, click on the “Modify Units and Dates” option beneath the
reservation summary. The calendar view will open.
4. You will be presented with a calendar that contains all availability information for your property for
one week. At the top of calendar, the basic guest information is stored. Make any changes to the
number of adults, children, and whether additional guests are charged.
5. Now focus on the date portion of the calendar. On the left, all available units will be listed.
Beside each unit will be seven days of availability information shown. The dates stored for the
current reservation will be highlighted and selected. Days that are available will be shown with
rates and a radio button. Dates that are not available will display the name of the guest booked
into that room. You can add or remove dates from the current reservation by choosing them on
the calendar. If you require more days that are displayed on the calendar, you can use the
“Previous” and “Next” buttons at the top of the calendar to move one day back or forward. Once
you have chosen all the unit and day combinations you require, click “Continue Reservation”.
6. The calendar window will close and a summary of the new units and dates you selected will be
presented. Beside each date there will be an “Override Base Rate” option. If you wish to modify
the rate given to the customer for that date, you may do so with that option. You cannot override
the additional person charge, if any are present.
7. When you are finished with all the unit and date selections, click “Update Dates”. You will be
taken to the “Reservation Summary” page where your changes will be reflected.
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Moving a Customer in an Existing Reservation
To move a customer in an existing reservation, complete the following steps:
1. First you must locate a reservation. You find a reservation by performing a search or using one
of the calendar views. Click on the name of the customer in the reservation. You will be taken to
the “Reservation Summary” page.
2. Towards the right-hand side of the page, click on the “Edit Reservation” option. You will be taken
to the “Units and Dates” page.
3. You will see a summary of the units and dates currently selected for this reservation. To move a
customer, click on the “Modify Units and Dates” option beneath the reservation summary. The
calendar view will open.
4. You will be presented with a calendar that contains all availability information for your property for
one week. At the top of calendar, the basic guest information is stored. Make any changes to the
number of adults, children, and whether additional guests are charged.
5. Now focus on the date portion of the calendar. On the left, all available units will be listed.
Beside each unit will be seven days of availability information shown. The dates stored for the
current reservation will be highlighted and selected. Days that are available will be shown with
rates and a radio button. Dates that are not available will display the name of the guest booked
into that room. You can move a guest from the current unit to any open unit by choosing them on
the calendar. If you require more days that are displayed on the calendar, you can use the
“Previous” and “Next” buttons at the top of the calendar to move one day back or forward. Once
you have chosen all the unit and day combinations you require, click “Continue Reservation”.
6. The calendar window will close and a summary of the new units and dates you selected will be
presented. Beside each date there will be an “Override Base Rate” option. If you wish to modify
the rate given to the customer for that date, you may do so with that option. You cannot override
the additional person charge, if any are present.
7. When you are finished with all the unit and date selections, click “Update Dates”. You will be
taken to the “Reservation Summary” page where your changes will be reflected.
Editing Customer Information in an Existing Reservation
To edit a customer in an existing reservation, complete the following steps:
1. First you must locate a reservation. You find a reservation by performing a search or using one
of the calendar views. Click on the name of the customer in the reservation. You will be taken to
the “Reservation Summary” page.
2. Towards the right-hand side of the page, click on the “Edit Customer” option. You will be taken to
the “Customer Information” page.
3. Modify the customer information as required. A detailed description of all the fields in the
customer page is located below.
4. When you are finished changing the customer information, click on the “Update Customer” option
located at the bottom of the page. You will be taken to the “Reservation Summary” page where
your changes will be reflected.
Description of Customer Details
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When adding or editing a customer, you will be asked to enter information about the customer. Here is a
list of the fields currently available.

Customer Information
o
o
o
o
o
o
o
o
o
o
o
o
o

Occupancy Reporting Information
o
o

First name – The first name of the customer.
Last name – The last name of the customer.
Address – The mailing address of the customer.
City – The city in which the customer resides.
Province / State – The province or state in which the customer resides.
Country – The country in which the customer resides.
Postal / ZIP Code – The postal or ZIP code of the customer's mailing address.
Telephone – The contact number of the customer.
Email – The contact email of the customer.
Estimated arrival – The estimated time of arrival for the customer at the accommodation.
Estimated departure – The estimated time of departure for the customer from the
accommodation.
Deposit amount – The amount charged to the customer as a deposit for the reservation.
Additional Details – Any additional details about this guest that will affect the reservation
(special requests, etc). This information will only be visible inside the BookPEI backend
and not viewable by customers or included on any invoice.
Location – The home location of the customer.
Motorcoach – Whether or not the customer was travelling in a motorcoach.
Credit Card Information
o
o
o
o
o
Credit card type – The type of credit card used by the customer for the reservation. If no
credit card information is taken or none is required, select the “Override” option.
Credit card number – The credit card number used by the customer for the reservation.
Credit card CSV – The Card Security Value number located on the credit card used for
the reservation.
Credit card expiry – The credit card expiry date of the credit card used for the reservation.
Name on card – The name located on the credit card used for the reservation.
Adding Additional Billing Items for an Existing Reservation
The BookPEI system allows additional billing items to be added to a reservation. For example, if the
customer rented a movie or made a long distance call from your property, you could bill them for that
expense. To add an additional billing item, complete the following steps:
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1. First you must locate a reservation. You find a reservation by performing a search or using one
of the calendar views. Click on the name of the customer in the reservation. You will be taken to
the “Reservation Summary” page.
2. Towards the right-hand side of the page, click on the “Add Billing Items” option.
3. You will be presented with a dialogue box in which you can enter the billing item description,
price, and taxes to be charged.
4. When you have finished entering the billing item description, choose “Add Billing Item”.
5. You will be returned to the “Reservation Summary” page and the billing item will appear below the
units and dates information.
Showing the Account Statement for an Existing Reservation
The account statement feature allows for a printable summary of a reservation to be generated. To
generate an account statement, complete the following steps:
1. First you must locate a reservation. You find a reservation by performing a search or using one
of the calendar views. Click on the name of the customer in the reservation. You will be taken to
the “Reservation Summary” page.
2. Towards the right-hand side of the page, click on the “Show Account Statement” option.
3. A printable version (PDF) of the reservation summary will open in a new browser window.
Sending an Email Confirmation for an Existing Reservation
You are able to send (or re-send) an email confirmation for a guest after a reservation has been made.
To send an email confirmation for an existing reservation, complete the following steps:
1. First you must locate a reservation. You find a reservation by performing a search or using one
of the calendar views. Click on the name of the customer in the reservation. You will be taken to
the “Reservation Summary” page.
2. Towards the right-hand side of the page, click on the “Send Email Summary” option.
3. You will be presented with a dialogue box in which you can enter the email address that should
receive the confirmation email. If an email address has been entered for the customer, the
customer's email address will appear by default.
4. Select the email template you would like to use for the confirmation email.
5. Click "Send Email" and the customer will be sent an email with up-to-date reservation information.
Cancelling an Existing Reservation
You can cancel a reservation if it is no longer needed. This operation cannot be undone and will also
remove all customer information related to that reservation. To cancel a reservation, complete the
following steps:
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1. First you must locate a reservation. You find a reservation by performing a search or using one
of the calendar views. Click on the name of the customer in the reservation. You will be taken to
the “Reservation Summary” page.
2. Towards the right-hand side of the page, click on the “Cancel Reservation” option. You will be
asked to choose a reason for the cancellation of the reservation. After choosing a reason for
cancellation, click “Yes” if you wish to proceed with deleting the reservation.
3. You will be redirected to the “Reservations” page and the reservation will be removed from the
system.
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Occupancy Reporting
BookPEI allows for the filing of provincially legislated occupancy reporting. The report can be submitted
online or offline. If the reservation information entered into BookPEI is accurate and complete, the
system is capable of calculating your entire occupancy report automatically.
Filing an Occupancy Report Online
When entering a reservation into BookPEI, two of the fields in the customer information record are directly
related to occupancy reporting. The “Location” field and “Motorcoach” field are the two pieces of
information required by the province for every customer hosted by an accommodation operator. The
BookPEI system records these fields and will use them when filing an occupancy report online. BookPEI
will scan all of your reservations and attempt to calculate customer origin totals based upon the “Location”
field.
The default value for the customer “Location” field is “Other”. TourismPEI does not allow the reporting of
“Other” as an acceptable option if the customer's home location matches one of the locations included in
the occupancy reporting origin list. If the “Location” field is updated accurately when the reservation is
made, then the origin totals generated by BookPEI will be ready to submit to TourismPEI without
correction. If many “Other” selections are left in the system, they will have to be updated before the
occupancy report can be filed.
To file an occupancy report online, complete the following steps:
1. Click on the "Occupancy Reports" tab located at the top of the BookPEI interface. You will be
taken to the "Occupancy Reports" page.
2. On the left-hand side of the page, select the month and year for which you will be filing your
occupancy report.
3. Click on the "Preview Occupancy Report" option below your date selection. If you have not filed
a report for that month and year, you will be taken to the "Occupancy Reporting" page. If you
have already filed a report for that month and year, you will be taken to a read-only copy of the
report you submitted.
4. You will be presented with an online occupancy reporting form. If you use BookPEI to store all of
your reservations, then you will see totals automatically entered into each section of the form. If
you do not use BookPEI to store your reservations, you will see zeros in every field. You must
ensure that all of the fields have totals that are accurate to your reservation information. If you
have reservations in BookPEI that contain the default “Other” value for the “Location” field, you
may have to locate those reservations and correct the “Location” value.
5. When you are completed with entering values in the occupancy report fields, click “Submit
Report” at the bottom of the page. You will receive confirmation that your report has been filed.
Filing an Occupancy Report Offline
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BookPEI stores printable files that allow you to file an occupancy report offline, should you wish to do so.
To begin filing an occupancy report offline, complete the following steps:
1. Click on the "Occupancy Reports" tab located at the top of the BookPEI interface. You will be
taken to the "Occupancy Reports" page.
2. On the right-hand side of the page, select the “Download Printable Form” option.
3. You will be presented with a printable version (PDF) of the occupancy reporting form. Follow the
directions on the form to complete your filing.
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Managing the Property Profile
Every account in BookPEI is attached to either an individual user or an individual property. The property
profile section allows you to manage account and property-wide settings and features. The General
Property Information section stores information about the property associated with a BookPEI account
(for example: property name, description, cancellation policy, etc). The General Account Information
section stores information about the currently logged in user account (for example: username, password).
You can also manage email templates for your account from the property profile section.
Managing General Property Information
To manage your General Property Information, complete the following steps:
1. Click on the "Property Profile" tab located at the top of the BookPEI interface. You will be taken to
the "Property Profile" page.
2. Click on the “Edit General Property Information” option located on the right of the page. You will
be taken to the “Edit General Property Information” page.
3. Fill out the fields presented on the "Edit General Property Information" as desired. A detailed
description of each field is listed below.
4. When you are finished, click on “Update General Property Information” to save your changes.
Description of General Property Information
When updating your property profile, you will be asked to make changes to your general property
information. Here is a list of the fields currently available.

General Property Information
o
o

GST Number – The GST number of your business.
Photo – This field allows you to add up to three photos to your property description.
These photos will be seen by the public.
General Booking Information
o
o
Minimum Booking - The minimum number of days that a unit must be occupied by a
single reservation. Customers will only be able to make a booking to this unit that is
equal to or greater than the minimum number of booking days. For example, if the
minimum booking days are set to five, than the customer would be unable to book it for
four days. This option applies to all units, but can be overridden on the individual unit
level.
Charge Additional for Children – Whether or not an additional charge is added to a
reservation when a number is placed beside the “Children” option. Children will be
charged the “Additional Person Daily Rate” or the “Additional Person Weekly Rate” as set
at the unit level. See the Editing a Unit's Rates section of this document for additional
information on that setting. This option applies to all units.
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
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Cancellation Policy - This text is the cancellation policy for the entire property. HTML
code is not allowed. This option applies to all units, but can be overridden on the
individual unit level.
Advanced Features
o
o
o
Text Messaging Enabled – Whether or not this property receives message via text
message when a reservation is received from an online source (for example, the
TourismPEI website)
Text Messaging Number – The mobile number to which the text message will be sent.
Must be in the format XXXYYYZZZZ.
Text Messaging Carrier – The name of the text messaging number carrier service.
Editing General Property Photos
You may add up to three images to your property profile. The first image in the list will be your primary
image, and the remaining two images will appear when customers view your property details. To edit a
property profile photo, complete the following steps:
1. Click on the "Property Profile" tab located at the top of the BookPEI interface. You will be taken to
the "Property Profile" page.
2. Click on the “Edit General Property Information” option located on the right of the page. You will
be taken to the “Edit General Property Information” page.
3. At the bottom of the "General Property Information" section you will see a "Photo(s)" section.
There are three slots available for images, with the first being your primary image. If you have an
image already added for your property you, you will see "View Current Photo". Click this option if
you wish to view the image currently associated with the property. If no image has been found for
the property, no image will be present. In both cases beside the image space, there will be an
option labeled "Add Image".
4. Click the "Add Image" button to add a new image to your property. The image you are adding will
overwrite any existing images associated with the property for that slot.
5. Choose "Browse to File" and browse to the image you would like to use on your local computer.
The image must be JPEG, GIF, or PNG and less than 100MB in size. Click okay when you have
located the image you would like to use.
6. A resized version of the image will appear in the preview area of the image uploader. The public
will see exactly what is shown in the preview area. If you are satisfied with the image, click the
"Upload File" option located above the preview.
7. You will be taken back to the "Edit General Property Information" page and will see the new
image presented in the "Photo(s)" section.
Managing Custom Email Template
You can add a custom email template to your BookPEI account which will allow you to send custom
reservation emails to your customers. You can have only one custom email template attached to your
BookPEI account at any time. If you have no email template saved to the system, it will send out a
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default email message to a customer when a booking is made. To manage your Email Template,
complete the following steps:
1. Click on the "Property Profile" tab located at the top of the BookPEI interface. You will be taken to
the "Property Profile" page.
2. Click on the "Edit Email Template" option located on the right of the page. You will be taken to the
"Add/Edit Email Template" page.
3. On the "Add/Edit Email Template" you will be presented with the fields required to create or edit
your own email template.
4. Modify the email template as required. A detailed description of all the fields in the email
template is located below.
5. You can preview your email template by choosing "Preview Email Template" from the right side of
the page. A popup will appear that will show you a sample of what your email will look like when
sent to a customer. You can also send a sample of your reservation email to an email address of
your choosing by clicking on the "Send Email Sample" option along the right side of the page. If
you wish to view the default email template, click on the "View Default Template" to see the
generic version of the email send to customers.
6. When you are finished changing the template information, click on the "Add / Update Email
Template" option located at the bottom of the page. You will see a confirmation message and
your email template changes will be saved.
Description of Email Template Information
When updating your email template, you will be asked to make changes to the various email template
elements. Here is a list of the fields currently available.



Greeting Text – This text field is a greeting that will appear at the top of your reservation email. It
will appear exactly as you type it in this box, with no text styling. HTML is not allowed.
Reservation Summary – You can choose between two different kinds of reservation summaries to
send to your guests. The first is a "Full Reservation Summary" and is a longer reservation
description that contains the text included in the sample. The second is a "Short Reservation
Summary" that contains a more compact reservation summary.
Closing Text – This text field is a closing paragraph that will appear underneath the reservation
summary in your email. It will appear exactly as you type it in this box, with no text styling. HTML
is not allowed.
Setting Up Integrated Vacancy Search
It is possible to share the information stored in your BookPEI with several different web-based sources.
By default, your accommodation information is displayed on the TourismPEI website where customers
are able to view your inventory and property profile. You can also share your accommodation information
to your own website using the Integrated Vacancy Search. The Integrated Vacancy Search is a tiny
portion of HTML-based code that you can plug into your website and allow customers to search and book
accommodations in your property directly from your own website. To active your Integrated Vacancy
Search account, complete the following steps:
1. Click on the "Property Profile" tab located at the top of the BookPEI interface. You will be taken to
the "Property Profile" page.
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2. Click on the “Setup Integrated Vacancy Search” option located on the right of the page. You will
be taken to the “Setup Integrated Vacancy Search” page
3. If you do not have an Integrated Vacancy Search account already enabled, click on the "Enable
Integrated Vacancy Search" option.
4. Your Integrated Vacancy Search account will be created and instructions for its usage will be
displayed on-screen in BookPEI.
Managing General Account Information
To manage your General Account Information, complete the following steps:
5. Click on the "Property Profile" tab located at the top of the BookPEI interface. You will be taken to
the "Property Profile" page.
6. Click on the “Edit General Account Information” option located on the right of the page. You will
be taken to the “Edit General Account Information” page.
7. Currently, only a password can be changed on the General Account Information page. To
change your password, click on the “Change Password” option. You will be asked to enter your
old password, and then enter your new password. When you are finished, click “Update
Password” and your changes will be saved.
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Help and Support
BookPEI has a help and support section that contains both the user manual and a searchable knowledge
base. The manual provides a comprehensive list of operations that can be performed within the BookPEI
framework. The knowledge base stores answers to the most common questions asked about the
BookPEI system. In addition to the self-serve support options of the manual and knowledge base, the
help and support section provides a place for users to enter bug reports or feature requests.
Searching the Knowledge Base
By default, the “Help and Support” page will list the top ten BookPEI questions. To search the knowledge
base, complete the following steps:
1. Click on the "Help" tab located at the top of the BookPEI interface. You will be taken to the "Help
and Support" page.
2. On the top of the page, type in your question of keywords. Click the “Search” option beside the
input box. You will be taken to the “Search Results” page.
3. You will see a list of questions in the “Search Results” page. Click on the question that best
matches what you were searching for. If required, try a different search to refine your results.
Submitting a Bug Report or Feature Request
To submit a bug report or feature request, complete the following steps:
1. Click on the "Help" tab located at the top of the BookPEI interface. You will be taken to the "Help
and Support" page.
2. In the lower right-hand corner of the page, click on the option “Make a Bug Report of Feature
Request”. You will be taken to the “Bug Report and Feature Request” page.
3. Choose the type of request you are making, a Bug Report or Feature Request.
4. Choose the section of BookPEI or general topic to which your report relates.
5. Type in the details of your report.
6. When you are finished, click “Submit Request / Report”. You will be provided with a confirmation
that your report has been entered into the system. Where appropriate or required, a technical or
design representative will follow-up on your request.
Contacting Technical Support
If require additional assistance at any time with the BookPEI system, you can contact technical support
directly by email or telephone.
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Telephone: 1-866-213-7521 (toll free)
Email: [email protected]
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