C o n t e n t s
LIMITED WARRANTY STATEMENT.......................... 1
Subject ............................................................. 3
Introduction ................................................................... 5
Important Information ...................................... 6
Check Accessories ......................................... 6
Before You Start .......................................................... 7
Safety Instructions ........................................... 7
Safety Information ........................................... 8
FCC RF Exposure Information ....................... 9
Chapter 1. Getting Started ........................................ 13
Cautions ........................................................ 13
Using the Battery Pack ................................. 14
Phone Components....................................... 18
Phone Overview ........................................... 19
Onscreen Icons.............................................. 21
Entering Information Using T9 Text Input..... 22
Chapter 2. Basic Functions ....................................... 27
Turning the Phone On and Off ..................... 27
Making a Call ................................................ 28
Correcting Dialing Mistakes ......................... 29
Receiving Calls ............................................. 29
Using Manner, Silence All, Lock Mode ........ 30
Call Waiting ................................................... 32
Mute ...............................................................32
Redialing Calls .............................................. 32
Adjusting the Volume ................................... 33
Power Save Mode ........................................ 33
Signal Strength .............................................. 34
Caller ID Display ........................................... 34
Speed Dialing ................................................ 35
Caller ID ......................................................... 35
Phone Book Features ................................... 36
Making a Call From Your Phone Book ........ 38
Chapter 3. Menu Features ........................................ 43
General Guidelines to Menu Access
and Settings ........................................... 43
Call History ..................................................... 44
Phone Book ................................................... 47
Messages ...................................................... 50
Mobile Web ................................................... 65
Get It Now ..................................................... 72
Fun Tools ....................................................... 76
Organizer ....................................................... 77
Settings .......................................................... 81
Phone Info ................................................... 105
Chapter 4. Functions Used During a Call .............. 107
Mute.............................................................. 107
Chapter 5. Accessories ........................................... 108
Chapter 6. Appendix ................................................ 111
Chapter 7. Safety Guidelines ................................... 113
TIA Safety Information ................................ 113
FDA Consumer Update .............................. 118
LG offers you a limited warranty that the enclosed subscriber unit and its enclosed
accessories will be free from defects in material and workmanship, according to
the following terms and conditions:
(1) The limited warranty for the unit and enclosed accessories shall be a period
of one (1) year from the date of original purchase. The remaining warranty
period for the unit being repaired or replaced shall be determined by
presentation of the original sales receipt for the purchase of the unit.
(2) The limited warranty extends only to the original purchaser of the product
and is not assignable or transferable to any subsequent purchaser/end user.
(3) The limited warranty is good only to the original purchaser of the product
during the warranty period as long as it is in the U.S., including Alaska,
Hawaii, U.S. Territories, and all Canadian Provinces.
(4) The external housing and cosmetic parts shall be free of major defects at the
time of shipment and, therefore, shall not be covered under these limited
warranty terms.
(5) Upon request from LG, the consumer must provide information satisfactory
to LG to prove the date of purchase or exchange.
(6) The customer shall bear the cost of shipping the product to the Customer
Service Department of LG. LG shall bear the cost of shipping the product
back to the consumer after the completion of service under this limited
(1) Defects or damage resulting from use of the product in other than its normal
and customary manner.
(2) Defect or damage from abnormal use, abnormal conditions, improper
storage, exposure to moisture or dampness, unauthorized modifications,
unauthorized connections, unauthorized repair, misuse, neglect, abuse,
accident, alteration, improper installation, or other acts which are not the fault
of LG, including damage caused by shipping, blown fuses, or spills of food
or liquid.
(3) Breakage or damage to antennas unless caused directly by defects in material
or workmanship.
(4) Alleged defects or malfunctions of the product if the Customer Service
Department at LG was not notified by the consumer during the applicable
limited warranty period.
(5) Products, which have had the serial number, removed or made illegible.
(6) This limited warranty is in lieu of all other warranties, express or implied
either in fact or by operations of law, statutory or otherwise, including but not
limited to any implied warranty of marketability merchantability or fitness for
a particular use.
(7) Damage resulting from use of non-LG approved accessories.
(8) All plastic surfaces and all other externally exposed parts that are scratched
or damaged due to normal customer use.
(9) Products operated outside published maximum ratings.
(10) Products used or obtained in a rental program.
(11) Consumables (such as fuses).
No other express warranty is applicable to this product. THE DURATION OF
Some states do not allow the exclusive of limitation of incidental or
consequential damages or limitations on how long an implied warranty lasts; so
these limitations or exclusions may not apply to you. This warranty gives you
specific legal rights and you may also have other rights, which vary from state
to state.
To obtain warranty service, please call the following telephone number from
anywhere in the continental United States:
Tel. 1-800-793-8896
Please call or write for the location of the LGE authorized service center nearest
you and the procedures for obtaining warranty claims.
Electronics Service
The VX4400 phone has been designed to operate on the
latest digital mobile communication technology, Code
Division Multiple Access (CDMA). This CDMA digital
technology has greatly enhanced voice clarity and can
provide a variety of advanced features. Currently,
CDMA mobile communication technology has been
commercially used in Cellular and Personal
Communication Service (PCS).
The difference between Cellular and PCS is operating
frequency. Cellular uses 800Mhz and PCS uses 1.9Ghz.
Also, the VX4400 works on Advanced Mobile Phone
Service (AMPS). We call it a tri-mode phone. Since the
phone operates on Cellular, PCS and AMPS, the call fail
rate is less than on a conventional dual-mode or singlemode phone.
CDMA technology adopts DSSS (Direct Sequence
Spread Spectrum). DSSS enables the phone to keep
communication from being crossed and enables multiple
users in the same specific area to use one frequency
channel, resulting in a 10 fold increase in capacity when
compared with the analog mode currently used.
Soft/Softer Handoff, Hard Handoff, and Dynamic RF
power Control technologies are combined into this phone
to reduce call interruptions.
The Cellular and PCS CDMAnetworks consist of MSO
(Mobile Switching Office), BSC (Base Station
Controller), BTS (Base station Transmission System), and
MS (Mobile Station). The following table lists some
major CDMAStandards.
Basic air interface
Protocol between MS and BTS
for Cellular & AMPS
Protocol between MS and BTS
for PCS
Intersystem operations
Nom-signaling data comm.
Speech CODEC
Assign data and fax
Short message service
Packet data
Cellular base station
Cellular mobile station
PCS personal station
PCS base station
Speech CODEC
* TSB -74: Protocol between an IS-95Asystem and
1xRTT system receives subscribers in wireless
sections twice as much as IS-95. Its battery life is twice
as long as IS-95. High-speed data transmission is also
Congratulations! Your new mobile phone will change
the way you communicate and is a compact,
lightweight personal communication system with
added features for the person on the go. Our
advanced digital mobile communication technology
features the following:
Large, easy-to-read, 6-line, backlit LCD plus two
status lines.
Paging, messaging, voice mail, and caller ID.
18-key keypad.
Long battery standby and talk time.
Menu-driven interface with prompts for easy
operation and configuration.
Any key answer, auto answer, auto retry, and onetouch dialing and speed dialing with 99 memory
Bilingual (English and Spanish menu languages are
Important Information
This user’s manual provides important information
on the use and operation of your phone. Please read
all the information carefully prior to using the phone
for best performance and to prevent any damage to or
misuse of the phone. Any unapproved change or
modification will void your warranty.
Check Accessories
Your mobile phone comes with a one-slot desktop
charger and a rechargeable battery. Please verify that
your accessories are included.
Before You Start
Safety Instructions
WARNING! To reduce the possibility of electric shock, do
not expose your phone to high humidity areas, such as the
bathroom, swimming pool, etc.
Always store yourphone away from heat. Never store your
phone in settings that may expose it to temperatures less than
32°F or greater than 104°F, such as outside during a snow
storm or in your car on a hot day. Exposure to excessive cold
or heat will result in malfunction, damage and/or catastrophic
Be careful when using yourphone near otherelectronic
devices. RF emissions from your mobile phone may affect
inadequately shielded electronic equipment nearby. You
should consult with manufacturers of any personal medical
devices, such as pacemakers and hearing aides, to determine if
they are susceptible to interference from your mobile phone.
Turn off your phone in a medical facility or at a gas station.
Never place your phone in a microwave oven as this will
cause the battery to explode.
INFORMATION (on page 113) before using your phone.
Safety Information
Please read and observe the following information for the safe
and proper use of your phone and to prevent any unanticipated
damage by accident. Also, keep the user’s manual in an
accessible place at all times after reading it.
Unplug the power cord and charger during a lightning
storm to avoid electric shock or fire.
Do not use your phone in high explosive areas, as the
phone may influence high frequency devices.
Do not put your phone in a place subject to excessive
dust, and be careful to keep the minimum required
distance between the power cord and heat sources.
Unplug the power cord prior to cleaning your phone, and
clean the power plug pin when it is dirty.
Do not damage the power cord by bending, twisting,
pulling, or heating. Do not use the plug if it is loose, as it
may cause fire or electric shock.
Hold the power cord plug firmly to plug and unplug the
power cord. Ensure the plug is firmly connected.If it is
not firmly connected, it may cause excessive heat or fire.
Do not place any heavy item on the power cord. Do not
allow the power cord to be crimped, as it may cause fire
or electric shock.
Be careful not to let the battery contacts touch metal
conductors such as a necklace or coins. When shorted, it
may cause an explosion.
Do not disassemble or allow heavy impact to the battery as
it may cause electric shock, short-circuit, and fire. Store
the battery in a place out of reach of children.
Using a damaged battery or placing a battery in your
mouth, may cause serious injury.
Do not place items with a magnetic strip, such as a credit
card, phone card, bank book and a subway ticket, near
your phone. The magnetism of the phone may damage the
data stored in the magnetic strip.
Do not hold or let the antenna come in contact with your
body during a call.
Talking on your phone for a long period of time may
reduce the call quality due to heat generated during use.
Do not allow excessive vibration or impact to the phone.
When you do not use the phone for a long period time,
store it in a safe area with the power cord unplugged.
FCC RF Exposure Information
WARNING! Read this information before
operating the phone.
In August 1996, the Federal Communications (FCC) of the
United States, with its action in Report and Order FCC 96326, adopted an updated safety standard for human exposure
to radio frequency (RF) electromagnetic energy emitted by
FCC regulated transmitters. Those guidelines are consistent
with the safety standard previously set by both U.S. and
international standards bodies.
The design of this phone complies with the FCC guidelines
and these international standards.
Use only the supplied and approved antenna. Use of
unauthorized antennas or modifications could impair call
quality, damage the phone, void your warranty and/or result in
violation of FCC regulations.
Do not use the phone with a damaged antenna. If a damaged
antenna comes into contact with skin, a minor burn may
result. Contact your local dealer for a replacement antenna.
Body-worn Operation
This device was tested for typical body-worn operations with
the back of the phone kept 3/4 inch (2 cm) from the body. To
comply with FCC RF exposure requirements, a minimum
separation distance of 3/4 inches (2 cm) must be maintained
between the user’s body and the back of the phone, including
the antenna, whether extended or retracted. Third-party beltclips, holsters, and similar accessories containing metallic
components should not be used. Body-worn accessories that
cannot maintain 3/4 inch (2 cm) separation distance between
the user’s body and the back of the phone, and have not been
tested for typical body-worn operations may not comply with
FCC RF exposure limits and should be avoided.
Vehicle Mounted External Antenna
(optional, if available)
Aminimum separation distance of 8 inches (20 cm) must be
maintained between the user/bystander and the vehicle
mounted external antenna to satisfy FCC RF exposure
For more information about RF exposure, visit the FCC
website at www.fcc.gov
FCC Part 15 Class B Compliance
This device and its accessories comply with part 15 of FCC
rules. Operation is subject to the following two conditions: (1)
This device and its accessories may not cause harmful
interference, and (2) this device and its accessories must
accept any interference received, including interference that
may cause undesired operation.
Cautions for Battery
Do not disassemble.
Do not short-circuit.
Do not expose to high temperature: 60°C (140°F).
Do not incinerate.
Battery Disposal
Please dispose of your battery properly or bring to your
local wireless carrier for recycling.
Do not dispose in fire or with hazardous or flammable
Adapter (Charger) Cautions
Using the wrong battery charger could damage your phone
and void your warranty.
The adapter or battery charger is intended for indoor use
Do not expose the adapter or battery charger to direct sunlight
or use it in places with high humidity, such as the bathroom.
Chapter 1. Getting Started
Using the phone near receiving equipment (i.e.,
TV or radio) may cause interference.
Keep your phone in a safe place when not in
Only use the batteries, antennas, and chargers
provided by LG. Using unauthorized accessories
could void your warranty.
Only authorized personnel should service the
phone and its accessories. Faulty installation or
service may result in accidents and consequently
void the warranty.
Do not hold the antenna while the phone is in
Do not use the phone in designated no cellular
phone use areas.
Do not expose the phone to high temperature or
Avoid getting your phone wet. If the phone gets
wet, turn the power off immediately and remove
the battery. If the phone is non-functional, return
it to the dealer for service.
Avoid shock or impact to the phone.
Using the Battery Pack
Charge the battery fully before initial use of the
The phone comes with a rechargeable battery. Keep
the battery charged while not in use in order to
maximize talk and standby time when using the
Installing the Battery
To install the battery, insert the bottom of the battery
into the opening on the back of the phone. Then,
push the battery down until the latch clicks.
Removing the Battery
Turn the power off. (If power is on, a loss of stored
numbers and messages may occur.)
Lifting release latch detaches the battery from the
14 Getting Started
Battery Charge Level
The battery charge level is shown at the top right of
the LCD screen.
When the battery charge level becomes low, the low
battery sensor will alert you in three ways: sounding
an audible tone, blinking the battery icon outline, and
displaying LOW BATTERYWARNING! If the
battery charge level becomes exceedingly low, the
phone will automatically switch off and any function
in progress will not be saved.
Using the Desktop Charger
The desktop charger has a slot for recharging your
phone’s battery.
Warning! Use only the desktop charger provided with
the phone. Using an unauthorized charger may cause
damage to your phone or battery.
1. Plug the charger into a wall outlet.
The phone must be charged from a 120 V power
source only.
2. Insert the phone with an installed battery or a
battery into the slot of the charger.
Red light indicates the battery is being charged.
Green light indicates the battery is fully charged.
Charging time will vary depending upon battery
level. Maximum charging time for a fully discharged
battery will not exceed 3 hours.
DO NOT charge the phone battery using desktop
charger and the travel charger simultaneously, this
may cause the battery to be altered or damaged.
16 Getting Started
Caring for the Battery
1. You do not need to wait until the battery is
completely discharged to recharge the battery.
2. Use only LG batteries and chargers specific to
your model of phone. LG’s chargers are
designed to maximize battery life.
3. Do not disassemble or short-circuit the battery.
4. Keep the battery’s metal contacts clean.
5. Replace the battery when it no longer provides
acceptable performance. The battery can be
recharged several hundred times before it needs
6. Recharge the battery if it has not been used for
a long time to maximize battery life.
7. Do not expose the battery charger to direct
sunlight or use it in areas of high humidity,
such as the bathroom.
8. Do not leave the battery in hot or cold places,
this may deteriorate battery performance.
9. Your battery life may vary by location, use
patterns, etc.
10.Long backlight settings, searching for service,
MiniBrowser, data connectivity, and
synchronization all may affect battery life, talk,
and standby time.
Phone Components
The following shows key components of your mobile
Caller LCD
1. Earpiece
2. Cellcase
9. LCD Screen
10. Soft Key 1
Soft Key 2
11. Lamp
3. Message Key
12. Navigation Key
4. Send
14. CLR
5. Side Keys
6. Voice Memo
7. Headset Jack
15. Alphanumeric
16. Lock Mode Key
8. Manner Mode/
Silence All Key
18 Getting Started
17. Microphone
Phone Overview
1. Earpiece
2. Cellcase Open the cellcase (flip) to answer an
incoming call and close to end the call.
3. Message Key Allow you to retrieve or send
voice and text messages.
4. SEND Allows you to place or answer calls.
5. Side Keys Allows you to adjust key beep volume
(in standby mode) and earpiece volume (during a
6. Voice Memo Key
With the cellcase open:
Voice Recognition will be operated by quickly
pressing Voice Memo Key after opening a folder.
Voice Memo Recording will be operated by pressing
and holding Voice Memo Key after opening a folder.
With the cellcase closed:
Allows you to select Manner Mode/Silence All.
7. Headset Jack
8. Manner Mode/Silence All Key
In standby mode, allows you to set the Manner
Mode by pressing and holding the
key about
3 seconds.
Selecting Manner Mode will allow you to
maintain your phone under Manner Mode even
when you turn it off and turn it back on.
9. LCD screen Displays messages and indicator icons.
10. Soft Keys
Soft Key 1
Used to display the function setting menu.
Soft Key 2
Used to select an action within a menu.
11. Lamp The red light illuminates when you turn
the power on and when you have an incoming
call or message.
12. Navigation Key Allows quick access to
and voice mail notification messages,
Get It Now,
Schedule and
13. END/PWR Turns power on/off and to end a call.
Using this key, you can return to the main menu
display screen.
14. Clear Key Deletes a single space or character.
Press and hold to delete entire words.
Press this key once in a menu to go back one level.
15. Alphanumeric keypad Allows you to enter
numbers and characters and choose menu items.
16. Lock Mode Key
In standby mode, set the lock function by
pressing and holding the
key about 3
17. Microphone
20 Getting Started
Onscreen Icons
The phone screen displays several onscreen icons
which appear when the phone is powered on.
Strength of the signal received by the phone.
Current signal strength is indicated by the number of
bars displayed on the screen.
No service
The phone is not receiving a system signal.
In use
Acall is in progress.
* No icon indicates the phone is in standby mode.
Digital indicator
Digital service is available.
Analog indicator
Analog service is available.
The phone is outside of its home service area.
Voice privacy
In case of 1x service
New text msgs
New voicemails
New text & voice
In silence all mode
Location on mode
E911 only mode
In Manner Mode (vibration)
Charge level
Indicates battery charge level.
Entering Information Using T9
Text Input
You can edit the Banner, Scheduler, Short Message,
and Phone Book using T9 Text Input.
Key Functions
Soft Key 2: Press to scroll and select a mode
through menus.
- You can scroll through the modes using Soft Key
2 in the following order : T9Word-> Abc->
123-> Symbol-> Smileys->
- Shift Key (
): Used to change the letter case.
(Type Text): In T9 mode, press one key
per letter to enter text.
(Type Numbers): In 123 (Numbers)
mode, press once to enter numbers.
(Next): In T9 mode, press to display
other matching words.
(Punctuation): In T9 mode, press to
insert punctuation in a word and complete
a sentence.
(Space): Press to complete a word or
insert a space.
(Clear): Press to delete a single space or
character. Press and hold to delete entire
22 Getting Started
Input mode
T9 Text Input provides five modes for entering text,
numbers, special characters, and punctuation.
T9Word (T9) Mode
Type text using one keystroke per letter. The default
is T9 mode.
ABC (Multi-tap) Mode
Use ABC mode to add words to the T9 database.
123 (Numbers) Mode
Type numbers using one keystroke per number.
To change to 123 mode in a text entry field, press
Soft Key 2 until 123 mode is displayed.
Symbol/Smileys Mode
Insert special characters, punctuation, or smileys.
You may use any of the 35 special characters. When
the cursor is located where you want the special
character, switch to Symbol/Smileys mode. If you
want to add a smiley, switch to the smileys mode.
Press the Navigation Key
to cycle through and
select from the following characters:
Symbol Mode
Smileys Mode
Changing Letter Case
There are three options for selecting letter case:
Initial Cap (T9En/Abc)
Only the first letter is capitalized.
Caps Lock (T9EN/ABC)
to change letter case to Caps Lock.
All subsequent letters are capitalized.
Lowercase (T9en/abc)
again to change letter case to lowercase.
Examples Using T9 Text Input
Typing In T9 Mode
To type a new message, follow these steps:
1. Press: Soft Key 2
T9En mode.
to change letter case to
2. Press:
3. Press:
to complete the word and add a space.
4. Press:
5. Display: Call the office.
24 Getting Started
Using the NEXT Key
After you have finished typing a word, if the word
displayed is not the word you want, press
display additional choices.
For example, follow these steps:
1. Press:
2. Display: Good
3. Press:
4. Display: Home, Gone, Hood......
Adding Words to the T9 Database
If a word is not in the T9 database, add it by using
ABC (Multi-tap) mode text entry. The word is
automatically added to the T9 database when you
return to T9 mode. For example, follow these steps:
1. Press: Soft Key 2
(multi-tap) mode.
to change letter case to ABC
2. Press:
3. Display: Imt
4. Press: Soft Key 2
to change letter case to T9
mode and then the word Imt will be added to the T9
5. Press:
to erase the existing word.
6. Press:
7. Display: got
8. Press:
9. Display: Imt
Examples Using ABC (Multi-tap) Text Input
Typing in ABC (Multi-tap) Mode
To type a new message, follow these steps:
1. Press: Soft Key 2
2. Press:
to change to ABC Caps Lock mode.
3. Press:
4. Display: LG
26 Getting Started
to change letter case to ABC
Chapter 2. Basic Functions
Turning the Phone On and Off
Turning the Phone On
1. Install a charged battery pack or connect the phone
to an external power source such as the cigarette
lighter adapter or car kit.
2. Press
for a few seconds until the red lamp
Fully extend the antenna for the best
Like any other radio device, avoid any
unnecessary contact with the antenna while
your phone is on.
Turning the Phone Off
1. Press and hold
until display screen turns off,
then release the key.
2. Protect the antenna by pushing it back into the
phone, if extended.
Making a Call
When you make a call, follow these simple steps:
1. Make sure the phone is turned on.
If not, press
2. Enter the phone number, with area code if needed.
3. Press
If the phone is locked, enter the lock code.
Call Failed indicates that the call did not go
* Restricted* indicates that your outgoing calls
are in restricted mode. You can only dial phone
numbers saved in the Emergency or Phone
Book list.
To turn off this function:
-> Security-> Enter Lock
Code ->
Restrict -> Off -> OK
4. Press
to end the call.
When one-touch is enabled, enter the Phone Book
speed dial number or hold the last digit until the call
is made.
Phone number and entry name appear on the
display when you enter the speed dial number
and hold the last digit.
28 Basic Functions
Correcting Dialing Mistakes
If you make mistakes while dialing a number, press
once to erase the last digit entered or hold down
for at least 2 seconds to delete all digits.
Receiving Calls
1. When the phone rings, open the cellcase or if the
cellcase is open, press any key (except
, or
) to answer.
If you press
or the Side Keys (
) or
Soft Key quiet while the phone is ringing,
the ringing or vibration is muted for that call.
2. Press
the call.
twice or Soft Key Ignore to end
Using Manner, Silence All, Lock
Manner Mode (Quick)
Use Manner Mode in a public place.
1. In Standby Mode, activate Manner
Mode quickly by pressing
(for 3 seconds) instead of using the
Menu function.
- When the cellcase is closed, Manner Mode can be
activated by pressing and holding the Voice Memo Key.
When Manner Mode is set, Manner Mode (
) is displayed on the LCD screen.
When Manner Mode is set, key tone does not
sound and Vibration is selected as the ringer.
Selecting Manner Mode will allow you to
maintain your phone under Manner Mode
even when you turn it off and turn it back on.
To cancel Manner Mode, press
until Silence All activated! is displayed and
again until Normal Mode activated!
is displayed.
30 Basic Functions
Silence All mode (Quick)
1. In Manner Mode, activate Silence
All Mode quickly by pressing
(for 3 seconds).
- When the cellcase is closed, Manner
Mode can be activated by pressing
and holding the Voice Memo Key.
When Silence All Mode is set, there are no tones
from the keys and the ringer does not sound but
the lamp blinks instead.
To cancel Silence All Mode, press
until Normal Mode activated! is displayed.
To change to a different mode, from Standby
Mode press -> Manner Mode -> Silence All
Lock Mode (Quick)
Use Lock Mode to prevent others
from using your phone.
1. In Standby Mode, to activate Lock Mode quickly,
(for 3 seconds).
Phone is now locked! will be displayed.
To cancel Lock Mode, press Soft Key 2
Unlock, then enter your password (4 digits).
Call Waiting
Your cellular service may offer a call waiting
function. While a call is in progress, you may hear
two beeps indicating another incoming call. When
call waiting is enabled, you may put the active call on
hold while you answer the other incoming call.
Check with your cellular service provider for
information about this function.
1. Press
to receive a waiting call.
2. Press
again to switch between calls.
The mute function prevents the other party from
hearing your voice, but allows you to hear the other
1. Press Soft Key 1 Mute during a call.
2. To cancel Mute, press Soft Key 1 Unmute again.
Redialing Calls
1. Press
to redial the last number in Call History.
You can also redial any of the last 30 numbers
you have dialed. The last 30 numbers are stored
in the call history list.
32 Basic Functions
Adjusting the Volume
The volume keys on the left side (Side Keys) of the
phone can be used to adjust the earpiece, ringer, and
key beep volumes. The upper key is used to increase
and the lower key is used to decrease the volume.
You may adjust the earpiece volume during a
call or through the Menu feature.
Low -> Low Med -> Med -> Med High -> High
The ringer volume can be adjusted in Standby
mode or through the Menu feature.
Off -> Vibrate -> Low -> Low Med -> Med ->
Med High -> High -> High & Vib
The key beep volume is adjusted through Menu
feature only.
Off -> Low -> Low Med -> Med -> Med High
-> High
Power Save Mode
When the phone is in an area without service for
about 15 minutes, it stops searching for service and
enters into Power Save Mode. When your phone
activates this feature, Power Save is displayed on the
screen. The phone automatically checks for service
periodically or you can check manually by pressing
any key.
Signal Strength
The call quality depends on the signal strength in
your area. The current signal strength is displayed on
the screen as the number of bars next to the signal
strength icon. The more bars, the better the signal
strength. If the signal quality is poor, move to an
open area. If you are in a building, the reception may
be better near a window. For maximum reception,
make sure that the antenna is fully extended.
Caller ID Display
The small LCD on the outside of the
phone displays information such as:
Date and Time.
Caller ID (caller’s information
[name and/or number]).
Number of new messages.
No service status and Power
Save Mode.
Wake up and scheduler message.
Number of missed calls.
The phone will display the most recent information
until the cellcase is opened, then the information will
appear on the main display.
34 Basic Functions
Speed Dialing(Making a call from Phone Book)
Speed dialing is a convenient feature which allows
you to make phone calls quickly and easily. Your
phone recalls the phone number from your personal
directory, displays it briefly, and then dials it.
1. Enter a speed dial number 01 to 99.
2. Press
Caller ID
Caller ID lets you know who is calling by displaying
the number of the person calling when your phone
rings. If the caller’s name and number are already
stored in your Phone Book, the corresponding name
appears with the number.
You should check with your service provider to
ensure they offer this feature.
Phone Book Features
You can store up to 199 entries in your Phone Book
with easy access to your most frequently dialed
phone numbers.
Personal Phone Book Memory
The phone has 199 personal phone book memory
locations where you can store up to 5 phone numbers
with 48 digit capacity for each phone number.
Saving Numbers in Your Personal Phone Book
Memory locations 1 through 9 should be used for
one-touch dialing for your most frequently used
phone numbers.
1. Input the phone number that you
want to save (up to 32 digits).
2. Press Soft Key 1 Save, the submenu appears.
3. Select Label on the sub-menu and
4. Select your desired label types
Home, Office, Mobile, Pager, Fax,
None using
5. Enter a name for the phone number
(up to 22 characters). If you do not
want to enter a name, press
go to the next step.
36 Basic Functions
6. You may select the desired ID
ring type, secret and
7. Press Soft Key 1 Save.
Aconfirmation prompt
PhoneBook entry saved. displays
on the phone.
Retrieving Numbers
Retrieving by Name Search
1. Press Soft Key 2 Search.
2. Press Soft Key 2 Actions.
3. Select Name.
4. Enter the character(s) that you want to search for
(such as the few letters of the name.)
5. Press
6. You will see a list of matches.
7. Press Soft Key 1 Edit to see specifics in that entry,
or press
to place the call.
Making a Call From Your Phone
You can place a call from any memory location either
by using speed dialing or by entering the phone
number and pressing
One-Touch Speed Dialing: This feature enables you
to dial 9 of your most frequently used numbers using
a single key press. These numbers are stored in your
Phone Book in memory locations (1 through 9).
For locations 1 through 9, you can use one-touch
dialing by pressing and holding the corresponding
key to the memory location to be dialed.
Press a digit, then press
Two-Touch Speed Dialing: This feature enables you
to dial numbers in your Phone Book through two
keys (for locations 10 to 99).
1. Press the first digit.
2. Press and hold the key of the second digit.
1. Press the first and second digit, then press
38 Basic Functions
Dialing from an Entry List
1. From an entry list, use the navigation key to go to
the entry you want.
2. Press
Dialing from a Memory Location
While viewing a memory location, press
the call.
to place
Advanced Phone Book Features
Pause Feature: When you call automated systems
(such as voice mail or credit billing numbers),
you often have to enter a series of numbers.
Instead of entering these numbers by hand, you
can store the numbers in your phone book
separated by special characters ( P, T ) called
There are two different pauses that you can use
when storing a number:
Hard pause (P)
The phone will stop dialing until you press Soft
Key 1 Resume to advance to the next number.
2-sec pause (T)
The phone will wait 2 seconds before sending
the next string of digits.
Storing a number with pauses.
1) Enter the phone number.
2) Press Soft Key 2 Actions.
3) Select one of the following:
Press 1 Hard Pause.
Press 2 2-sec Pause.
4) Enter additional number(s) (e.g., pin number or
credit card number).
5) Press Soft Key 1 Save and select label, the submenu will appear. Select Save on the sub-menu
to save this number with pauses.
6) Select your desired label type Home, Office,
Mobile, Pager, Fax, None using
7) Enter a name for the phone number (up to 22
characters) or choose to add it to an existing
name in the Phone Book.
Press Soft Key 1 Save. Aconfirmation message
Phone Book entry saved. displays on the phone.
Prepending a Stored Number Prepend can be used if
you are out of your home system area and need to
add the area code to an existing Phone Book number.
When a Phone Book entry or message callback
number shows up on the display, you can add to the
beginning of the original number. However, you
cannot edit the original number during Prepend.
1) Recall a number in memory.
2) Enter the prepend digits to the phone number.
3) Press
40 Basic Functions
Dynamic Search
Number Dynamic Search
Compares entered numbers against the entries in
the Phone Book and then displays a matching list
in descending order. You can then call a number
from the list.
Name Dynamic Search
Compares entered letters against the entries in the
Phone Book and then displays a matching list in
descending order. You can then call a number
from the list.
Chapter 3. Menu Features
General Guidelines to Menu Access
and Settings
1. Press Soft Key 1 Menu. Nine menu items will
appear on the display screen.
2. Press
to go through the list of menu features.
3. Press the appropriate number key corresponding
to the menu item that you want to select. The submenu list will then appear on the screen.
4. Press the appropriate number key corresponding to
the sub-menu you want to access.
5. Use
to select your preferred setting. Press
to go back one step while accessing the
menu or selecting a setting.
6. Press
to save the settings or press
cancel without saving.
Call History (Menu
Allows you to view a list of the last
phone numbers or Phone Book
entries for calls you placed, accepted,
or missed. It is continually updated
as new numbers are added to the
beginning of the list and the oldest
entries are removed from the bottom
of the list.
Outgoing Calls (Menu
Allows you to view the list of outgoing calls; up to
20 numbers and entries.
1. From the menu, select Call History.
2. Press
Outgoing Calls.
3. Press
to view the list.
4. Highlight the entry you wish to view and press
, or you may place a call by pressing
44 Menu Functions
Incoming Calls (Menu
Allows you to view the list of incoming calls; up to
20 numbers and entries.
1. From the menu, select Call History.
2. Press
Incoming Calls.
3. Press
to view the list.
4. Highlight the entry you wish to view and press
or you may place a call by pressing
Missed Calls (Menu
Allows you to view the list of missed calls; up to 20
numbers and entries.
1. From the menu, select Call History.
2. Press
Missed Calls.
3. Press
to view the list.
4. Highlight the entry you wish to view and press
or you may place a call by pressing
Erase Calls (Menu
Allows you to erase the call history list.
1. From the menu, select Call History.
2. Press
Erase Calls.
3. Select the list of calls you wish to erase and press
4. Press either 1 Erase, or 2 Cancel and press
Call Timer (Menu
Allows you to view the time duration of the calls.
1. From the menu, select Call History.
2. Press
Call Timer.
3. Select from Last Call/Home Calls/Roam
Calls/All Calls, and press
46 Menu Functions
Phone Book (Menu
List Entries (Menu
Allows you to view the list of entries
in the Phone Book.
1. From the Phone Book Menu, select
List Entries and press
2. Press Soft Key 2 Actions, and
press either Search or Erase, and
then press
3. You may register a new phone
number by pressing Soft Key 1 New.
New Entry (Menu
Allows you to add new entries into the Phone Book.
1. From the Phone Book Menu, select
Entry and press
2. Enter the number and press
3. Select the label you want and press
4. Enter the Name and press
5. Select either Speed Dial or Voice Dial and
Groups (Menu
Allows you to enter a new group, change the name of
a group, or delete a whole group.
1. From the Phone Book Menu, select
and press
2. Highlight the Group you wish to view and then
3. To add a new group to the list, press Soft Key 1
Add; to delete a group or to change the name,
press Soft Key 2 Action.
Speed Dials (Menu
Allows you to set the speed dial keys for the
designated phone numbers.
1. From the Phone Book Menu, select
Dials and press
2. Either select the number you wish to speed dial,
or enter the number you want and press
48 Menu Functions
Voice Dials (Menu
Allows you to view the list of numbers that have
been programmed with voice dialing or add a voice
dial tag to a number in the Phone Book.
1. From the Phone Book Menu, select
Dials and press
How to Use: Record the voice dial tags by
following the phone’s prompts.
When recording the voice tag, place
the phone in a normal phone use
position with the speaker by your
ear and the microphone near your
Recordings should be made in a quiet place
using a clear voice. Hands-free car kits or
headsets should be avoided when recording.
My Vcard (Menu
Allows you to enter your own virtual business card to
be used in e-mails or SMS messages.
1. From the Phone Book Menu, select
Vcard and press
2. Select the feature you want to edit by highlighting it
and pressing
3. Type in the information you want to enter, then
save by pressing
Messages (Menu
Text messages, pages, and the
voicemail box become available as
soon as the phone is powered on. You
can access the above types of
messages using the message key
In addition, you can make a call to the
callback number by pressing
during a message check.
The phone can store up to 116
messages (1 voice message: 50 inbox text messages,
50 outbox text messages, 15 saved text messages) with
up to 160 characters per message. Users may read and
edit messages saved in the outbox during transmission
and send them.
Check whether your carrier provides the above
Character limits: The VX4400 supports up to 160
characters per message including header information.
Limits to available characters per message may exist;
please check with your service provider for system
The information that is stored in the message is
determined by phone mode and service capability. You
can check types of messages by pressing the message
50 Menu Functions
Message Menu
Voice: Displays the number of messages in the
voicemail box.
Send New: Sends a message.
Inbox: Displays the list of received messages.
Info Alerts: Service is currently unavailable.
Outbox: Displays the list of sent messages.
Saved: Displays the list of saved and draft
Msg Settings: Selects alert type for new
Erase All: Deletes all stored messages.
My Folder: Special features for messages.
New Message Alert
There are four ways your phone alerts you to new
1. Amessage is displayed on the LCD screen.
2. One of four ring types is heard, if selected.
3. The red lamp blinks.
4. The message icon ( ) is displayed on the LCD
screen. In the case of an urgent message, the icon will
flash and it displays as an Urgent message.
If you receive the same message twice, your phone
deletes the older one and the new one is stored as a
Allows you to view the new voice messages recorded
in the voicemail box. When you have a new voice
message, your phone will alert you. Once you exceed
the storage limit, old messages will be overwritten.
Checking your Voicemail Box
1. Press Soft Key 1 Menu.
2. Press
3. Select
To delete information press Soft Key 1 Clear
and then select Clear Count.
Send New
Allows you to send text messages, page messages,
and e-mail transmissions.
Text messages: Transmits text (with or without
Page messages: Transmits only numbers without
To send a message, enter an SMS phone number to
Address 1.
To send e-mail, enter recipient’s e-mail address.
52 Menu Functions
Address 1: This feature allows multi-sending of up
to 10 total addresses.
Select Actions by using Soft Key 2.
There are 6 optional menus of Send, Priority, Add
Sign, Callback#, Deferred, and Validity.
1. Press Soft Key 1 Menu.
2. Press
3. Select
Send New.
4. Enter the recipients address.
The address can be typed in or taken from a Phone
Book entry.
5. Enter the message.
The text can be entered using the keypad or by
selecting Canned Msg with Soft Key 2 Insert.
Canned Msgs
There are 11 “predefined” phrases included in the
Canned Msg option. You can also add up to 6 of
your own phrases.
6. Select Actions using Soft Key 2 after entering the
number of other party and the content with the
Navigation Key. Select the item with
Allows you to send the message.
Allows you to give priority to
message. Normal or Urgent.
Add Sign
Allows you to insert a preprogrammed signature with
your message.
Callback #
Allows you to insert insert a
pre-programmed callback
number with your message.
Allows you to delay sending
the message until the
programmed time frame.
Indicates the validity of
message delivery to the Short
Message Center (SMC) without
being transmitted to the
destination address for certain
periods of time. Those
messages will be deleted within
the programmed time frame.
Validity time frames are as
follows: Default, 30 minutes, 1
hour, 2 hours, 12 hours, 1 day,
2 days, and 3 days.
If you select Send, it notifies you that the message
was sent successfully.
If you send a SMS message to a phone without SMS,
you will still be notified that the message was sent,
however the message will not be received.
54 Menu Functions
Received text messages, page messages, and e-mail
lists may be searched and the contents may be
viewed. Received messages are displayed from
newest to oldest.
To view the list of the received messages:
1. Press Soft Key 1 Menu.
2. Press
3. Select
4. Erase/Lock pop up is displayed by pressing Soft
Key 2.
Reply with copy Replies to the SMS with the
original message attached.
Forwards a received message
to others. After recipients are
entered, the message can be
Deletes the selected message
from the Inbox.
Save addr
Stores the callback number,
e-mail address, and numbers
in user data included in the
received message into your
Phone Book. You can store the
received number information
in the corresponding number
list in the Phone Book. For an
e-mail address, select the
option New Entry and Old
Entry. The new e-mail
address may overwrite an old
address entry. For new entries,
an e-mail address may be
stored with the new memory
Save object
Service is currently
Save quick text Save the message into the
Canned message list.
Save Message Save Inbox message into the
Saved Folder.
Block Sender Service is currently
Lock/Unlock Locks or unlocks the selected
message. Locked messages
will not be deleted by Erase
Inbox and Erase All
functions of Erase Msgs
56 Menu Functions
Out of Memory Warning
When your messages exceed the maximum, no more
messages can be received until enough memory
space becomes available.
At this time, the message NOT ENOUGH MEMORY
will be displayed on the screen and new messages will
not be accepted.
Info Alerts (Menu
This service option is currently not available.
Up to 50 sent messages can be stored in the
You may view lists and contents of sent messages
in this menu and may also verify if the
transmission was successful or not.
1. Press Soft Key 1 Menu.
2. Press
3. Select
4. Erase/Lock pop up is displayed by pressing
Soft Key 2.
Deletes a selected message
from the Outbox.
Save Addr
Saves the address.
Save Quick- text
Saves the drafted message in
Canned Msg.
Save Message
Saves Outbox message into
the saved folder.
Locks or unlocks the selected
message. Locked messages
may not be deleted by Erase
Inbox and Erase All functions
of Erase Msgs Menu.
58 Menu Functions
Cancels the transmitted
Status Code
Checks the sent message
information (MSG ID/Err
Class/Cause Code).
Messages saved in Short Message
Center (SMC) have been transmitted.
Indicates a failed message transmission.
Message has been delivered.
After transmission to message center has
occurred, messages that have not been
delivered may be canceled by
transmitting cancel message.
Transmission is unavailable in analog
mode or in a no service area. Messages
are pending transmission. Pending
messages are transmitted automatically
when digital mode becomes available.
Indicates more than one designated
Saved (Menu
Displays all the saved and draft messages.
Draft Message: Displays the list of messages which
received failed to send notifications.
Saved Message: Displays the list of saved messages
in Inbox/Outbox.
Msg Settings (Menu
Alert, default CB# (callback number), Auto Save, and
Auto Delete may be configured for receiving new
You are alerted in 3 ways when you receive a new
- By displaying a message on the screen.
- By sounding a beep or vibration.
- By the flashing red lamp.
Auto Save (Menu
With this feature on, messages are automatically
saved in the Outbox when transmitted.
Auto Delete (Menu
With this feature on, old read messages are
automatically deleted when you exceed storage limit.
60 Menu Functions
Callback # (Menu
Allows you to automatically send a designated
callback number when you send a message.
Msg Alerts (Menu
Allows you to select the alert type for a new
message. Alert types are Voice Mail Alert, Text Msg
Alert, Email Alert, Page Alert, and Info Alert.
Signature (Menu
Allows you to edit the signature you want to
automatically send with your messages.
Direct View (Menu
Allows you to directly display the content when
receiving a message.
Entry Mode (Menu
Allows you to select the default input method
including T9Word, ABC, 123, and Symbol.
Block List (Menu
This service option is currently not available.
Read Ack (Menu
This service option is currently not available.
Font Size (Menu
Allows you to determine the font to use when entering
message content or reading the texts in Inbox,
Outbox, and Saved.
Edit Voicemail Number (Menu
Allows you to manually enter the access number for
Voice Mail Service. This number should be only used
when VMS access number is not provided from the
Erase All (Menu
All the text messages and pages are deleted when you
select Erase All from the Message Menu screen.
Protected messages are not erased.
Inbox (Menu
Deletes all messages from your Inbox except those
messages which are locked.
Info Alerts (Menu
This service option is currently not available.
Outbox (Menu
Deletes messages from your Outbox except those
messages which are locked.
62 Menu Functions
Saved (Menu
Deletes all messages from your Saved folder except
those messages which are locked.
All (Menu
Deletes only unlocked messages from Inbox, Outbox,
and Saved. Protected messages are not deleted.
My Folder (Menu
Personalixed features for your phone.
Small Pictures (Menu
This service option is currently not available.
Large Pictures (Menu
This service option is currently not available.
My Pictures (Menu
This service option is currently not available.
Sounds (Menu
This service option is currently not available.
My Melodies (Menu
This service option is currently not available.
Animations (Menu
This service option is currently not available.
My Animations (Menu
This service option is currently not available.
Canned Msgs (Menu
Display, edit, and add Canned Messages.
64 Menu Functions
Mobile Web
The MiniBrowser feature allows you to
view internet content especially
designed for the mobile phone
interface. Access and selections within
this feature are service provider
For specific information on
MiniBrowser access through your
phone, contact your service provider.
Start Browser (Menu
1) Areminder of the charge will appear; press
Yes to launch MiniBrowser, if required.
2) After a few seconds, you will see the Home Page.
Ending MiniBrowser Session
You can end a MiniBrowser session by pressing
If the prompt To end or Both option is set in the
MiniBrowser Setup, you will be prompted whether
you want to end the browser call.
(Press Soft Key 1 Menu
Web Settings →
Mobile Web →
Navigating Through the Browser
While using MiniBrowser, you will find that
onscreen items may be presented in one of the
following ways:
numbered options (some options may not be
links (embedded in content).
text or numeric input.
simple text.
You can act on the options or the links by using the
Soft Keys just below the display screen.
66 Menu Functions
Navigation keys
Scrolling Up/Down by Item
You can use
to scroll through the content if the
current page does not fit on one screen. The currently
selected item is indicated by a cursor on the screen
will also move the cursor.
Fast Scrolling Up/Down
Press and hold
to quickly move the cursor up
and down on the current screen.
Scrolling Up/Down by page
Press Side Keys to move up and down a whole
screen page.
Go to Home Page
Press and hold
to go back to the Home Page.
View Browser Menu
Press and hold
to use the browser menu when
using the MiniBrowser.
Clearing out text/number entered
When entering text or numbers, press
to clear
the last number, letter, or symbol. Press and hold
to clear the input field completely.
Selecting and activating items using Soft Keys and/or
If the items on a page are numbered, you can use your
keypad (numeric), or you can select the items by
moving the cursor and pressing the appropriate Soft
Soft Keys
To navigate to different screens or select special
functions, use the Soft Keys just below the display
screen. Note that the function associated with the Soft
Keys can change for each page and will depend on
each highlighted item.
Soft Key 1
Soft Key 1 is used primarily for first options or
selecting an item. But its function may change,
depending on the content displayed.
Soft Key 2
Soft Key 2 is used primarily for secondary options or
a menu of secondary options.
68 Menu Functions
Entering Text, Numbers, or Symbols
When you are prompted to enter text, the current text
entry method will appear on Soft Key 2 as Alpha,
Symbol, Number, Word, or Smart (exact label depends
on implementation).
To change the input mode, use Soft Key 2.
To create an uppercase character, use
. The current
text method will appear on the Soft Key 2 asALPHAor
shifts to text input between cases (uppercase and
Initiating a Phone Call From MiniBrowser
You can make a phone call from MiniBrowser if the site
you are using supports the feature (the phone number
may be highlighted and Soft Key 1 will appear as Call).
The browser connection will be terminated when you
initiate the call. After you end the call, your phone will
return to the screen from which you initiated the call.
Using Bookmarks
You can bookmark many individual pages for easy
access at a later time. Bookmarks save you time by
reducing the number of steps it takes to access a
desired page.
To Create a Bookmark
Go to the page that you want to mark. On the browser
menu, select Mark Site or press and hold
If the page has a title, it will automatically be used for the
name of the bookmark. When the bookmark is saved,
you can change the bookmark name if you choose.
Selecting Save will save the name and add the page to
the bottom of your list of bookmarks.
Amessage will appear confirming that the bookmark
was added to the list. Select Soft Key 1 OK to return to
the screen that you marked to resume navigation within
This function is dependent upon the html coding of the
page being read and determined by the website.
Finding a Bookmark
From the Home Page, press and hold
select the bookmark you want.
, then
From the Home Page, press and hold the number
associated with the bookmark in the bookmark list.
Web Messages (Menu
If there are any browser alerting messages, then the
list will be displayed.
70 Menu Functions
Web Settings (Menu
1. Prompt (Menu
You can set the function of whether or not to see the
information messages when you start up.
Prior to making a MiniBrowser call, the user is
informed that there is a charge and asks if they still
want to launch the browser. This step is used to
prevent accidental activation of the browser since all
subscribers will be provided with the browser
Amessage is also available to ask the user if they
want to exit the browser, after they press
. Users
can disable this extra step (or enable if it is disabled)
through a menu option.
To Start: You only see the message asking
whether or not to start up.
To End: You only see the message asking
whether or not to end the browser session.
Both: You see the messages asking whether to
start up or end the browser session.
None: You will not see the information messages.
2. Alert (
There are 3 alert options. Mute, 2 alerts, and 4
alerts options are provided in this menu. The user
may select a browser alert sound.
Get It Now
Get It Now allows you to do more
than just talk on your phone. Get It
Now is a technology and service that
allows you to download and use
applications on your phone.
With Get It Now, it is quick and easy
to personalize your phone to your
lifestyle and tastes. Just download the
applications that appeal to you. With a
wide range of software available, from
instant messaging to games to office applications, you
can be assured that you can find something useful,
practical, or down right entertaining.
Plus, there are constantly new applications being
created for your use.
Some examples of available application types:
Communication programs which allow you to
send instant messages and e-mail.
Productivity programs which allow you to
synchronize with applications in your office,
home, or PDAfor more efficiency and better time
Entertainment programs which allow you to play
single-player games, multi-player games, listen to
music, watch videos, download custom ringers
and screens for your display.
72 Menu Functions
Mobile Commerce programs which allow you to do
financial transactions (such as checking your account
balance, trade stocks, etc.).
General Information programs which allow you to
get current news, weather, sports, or traffic.
You can download and use Get It Now anywhere on
the Verizon Wireless network, as long as your handset
has a digital signal available. Application download
time will vary, but most applications will take
approximately 1 minute to download. If your currently
installed Get It Now application does not need a
network connection, it can be used anywhere.
The time you spend browsing in Get It Now for an
application, and while downloading applications, is
deducted from your monthly airtime allowance.
Most applications do not use a network connection
while in use. However, there are some applications that
will and these will incur airtime charges while in use.
While downloading an application, any incoming calls
will automatically be sent to your voicemail, if
available. If you do not have voicemail, downloading
will not be interrupted by an incoming call, however
the caller will receive a busy signal.
When using an application that does not require a
network connection, an incoming call will
automatically pause the application and allow you to
answer the call. When you complete your call, you can
resume using the application.
You can personalize your phone by adding new
applications and by removing old ones, at any time.
However, unused application usage will be lost.
If you need more memory, but still want to be able to
access the application later, try using Disable.
Disabling keeps the application usage and purchase
information, but removes it from memory.
To restore an application, go to Options, select the
application and click on Restore. If you have
subscribed to an application, you will still be charged
even when an application is disabled.
Only removing an application deletes it completely
from the memory of the phone. To restore an
application once it has been removed will require that
you pay and download it again.
Airtime charges do apply when removing a
subscription application.
There is no monthly usage fee for Get It Now. Rather,
you pay for each application when you download.
Applications are priced individually, please see the
Verizon Wireless website for a list of currently
available applications and pricing.
This function allows you to download some great
mobile phone programs (such as securities, chatting,
and thematic displays to your mobile phones),
whenever you like.
74 Menu Functions
Get Apps (Menu
1. Press Soft Key 1 Menu.
2. Press
Get It Now.
3. Press
Get Apps and press
Main display of Get It Now will appear.
4. Select [Get It Now] Icon and press
Start: allows you to download selected
applications while displaying the Get It Now
application list relayed from the Get It Now
server in connection.
Options: allows you to display download log
and the current memory capacity of your
mobile phone.
- Information: displays usable capacity for your
mobile phone and the memory capacity in use.
- View Log: displays Get It Now version, MSM
Chip, and downloading record.
Get Info (Menu
This submenu gives you information about the Get It
Now selection key.
Pressing the down arrow key(
) will start Get It Now.
Fun Tools
EZ Tip Calc (Menu
1. Press Soft Key 1 Menu.
2. Press
Fun Tools.
3. Press
EZ Tip calc.
Calculator (Menu
Calculate simple mathematical
(Can enter numbers up to the second decimal place.)
1. Press Soft Key 1 Menu.
2. Press
Fun Tools.
3. Press
Calculation should be 32 characters (for example,
76 Menu Functions
World Clock (Menu
Is useful if you need to make a call to another
country and you are not sure about the time
1. Press Soft Key 1 Menu.
2. Press
Fun Tools.
3. Press
World Clock.
Scheduler Functions
Scheduler keeps your agenda convenient
and easy to access. Simply store your
appointments and your phone alerts you
with a reminder of your appointment.
You can also take advantage of the
Alarm Clock feature.
Scheduler will not alert you during a
call, when transmitting SMS, or when
connecting up. After exiting, it will
sound the reminder.
General Guidelines to Scheduler Access and
1. Press Soft Key 1 Menu.
2. Scroll through the menu list using
3. To make a selection, press
or press the
number corresponding to the menu you want to
4. Move between entries on the menu using
How to use buttons
Moves cursor to the left.
Moves cursor to the right.
Moves to the previous week.
Moves to the next week.
78 Menu Functions
Schedule (Menu
Allows you to input your schedule.
If you input the time and memo, an alarm rings at the
set time.
1. Press Soft Key 1 Menu.
2. Press
3. Press
Pressing the Navigation key (
) to the left from
Standby mode is a hot key to Schedule.
Alarm Clock (Menu
1. Press Soft Key 1 Menu.
2. Press
3. Press
Alarm Clock.
4. Select the alarm you want to edit.
5. Set the time for alarm and press Soft Key 1 Save.
The current time will be displayed in the upper
portion of the screen.
6. You can change the alarm mode and alarm ringer
type using
7. At the alarm time, “Alarm x” will be displayed on
the LCD screen and the alarm will sound.
Notepad (Menu
Allows you to read, add, edit, and erase notes to
1. Press Soft Key 1 Menu.
2. Press
3. Press
4. Press Soft Key 1 Add to write a new note.
Voice Memo (Menu
Allows you to listen to, add, and erase short verbal
1. Press Soft Key 1 Menu.
2. Press
3. Press
Voice Memo.
4. Press Soft Key 1 New to record a new voice memo.
80 Menu Functions
Sounds (Menu
Ringers (Menu
1. Press Soft Key 1 Menu.
2. Press
3. Select CallerID
, No Caller
, or Restrict
4. Press
until you find the sound
you desire.
5. Then press
to save the sound.
Key Tones (Menu
1. Press Soft Key 1 Menu.
2. Press
3. Set Normal/Long with
and then press
Sends out a tone for a fixed
period of time even if you keep
the key pressed.
Sends out a continuous tone
for as long as you keep the key
Dual-Tone Multi Frequency (DTMF) Signaling by the
simultaneous transmission of two tones, one from a
group of low frequencies and another from a group
of high frequencies. Each group of frequencies
consists of four frequencies. Setting Key Beep length
to Long will extend the DTMF tone. Press Menu,
then press
Key Tones using
then select Long. Press
Volume (Menu
1. Press Soft Key 1 Menu.
2. Press
3. Select Ringer
Key Beep
, Earpiece
, or
4. Adjust the volume of the ringer with
5. Then press
82 Menu Functions
to save the volume.
Alerts (Menu
Allows you to set the 4 Alert options on or off.
1. Press Soft Key 1 Menu.
2. Press
Check each option and turn it off if not desired.
1) Service Change (Menu
Alerts you when service changes. When you
enter a service area, the phone displays
Entering Service Area message. When you
leave a service area, the phone displays
Leaving Service Area message.
2) Minute Beep (Menu
Alerts you 10 seconds before the end of every
minute during a call.
3) Call Connect (Menu
Alerts you when the call is connected.
4) Back To Top (Menu
Alerts you when you scroll through the end of
a menu list.
3. Select an option and press
4. Set On/Off with
and then press
Power On/Off Tone (Menu
1. Press Soft Key 1 Menu.
2. Press
3. Set On/Off with
and then press
Display (Menu
Banner (Menu
Allows you to enter a string of characters (up to 16)
to be displayed on the LCDscreen.
1. Press Soft Key 1 Menu.
2. Press
3. Enter a Banner and then press
84 Menu Functions
Backlight (Menu
1. Timer (
Allows you to set the duration the backlight is to be on.
1. Press Soft Key 1 Menu.
2. Press
3. Choose an option and press
7 seconds turns the backlight off 7 seconds
after the last key was pressed.
15 seconds turns the backlight off 15 seconds
after the last key was pressed.
30 seconds turns the backlight off 30 seconds
after the last key was pressed.
Always off means that the backlight is never
On flip open means that the backlight is
always on while flip (cellcase) is open.
2. Brightness (
Allows you to set the brightness level of the backlight.
1. Press Soft Key 1 Menu.
2. Press
3. Adjust the Brightness with
4. Then press
to save the Brightness setting.
Screens (Menu
Allows you to choose the kind of background to be
displayed on the phone.
1. Press Soft Key 1 Menu.
2. Press
3. Select Wallpaper
Power Off
, Power On
, or
4. Select from 5 different screens and press Soft Key
1 Save.
86 Menu Functions
Key Light (Menu
Allows you to set the duration that you wish the Key
Light to be on.
1. Press Soft Key 1 Menu.
2. Press
3. Choose an option and press
7 seconds turns the Key Light off 7 seconds
after the last key was pressed.
15 seconds turns the Key Light off 15
seconds after the last key was pressed.
Always off means that the Key Light is never
On flip open means that the Key Light is
always on while flip (cellcase) is open.
Contrast (Menu
Allows you to set the contrast of the Main and Sub LCD.
1. Press Soft Key 1 Menu.
2. Press
3. Select Main LCD
4. Adjust the contrast with
5. Press
, Sub LCD
to save the Contrast setting.
Menu Style (Menu
Allows you to choose whether you want the menu to
show as a list or as icons.
1. Press Soft Key 1 Menu.
2. Press
3. Select Icon or List and press
Clocks (Menu
Allows you to choose the kind of clock to be
displayed on the LCD screen.
1. Press Soft Key 1 Menu.
2. Press
3. Select Normal, Analog, or Digital and press
Soft Key 1 Save.
88 Menu Functions
Theme Colors (Menu
Allows you to choose the color of the background
1. Press Soft Key 1 Menu.
2. Press
3. Select an option and press
Sub LCD Color (Menu
Allows you to choose different colors for the Sub
LCD screens. Sub LCD color is always green while
charging the battery.
1. Press Soft Key 1 Menu.
2. Press
3. Select Incoming Calls
New SMS Alert
, Missed Calls
, Reminders
, or
4. Press
until you find the color you desire.
5. Press
to save the color.
Number Font (Menu
Allows you to choose the size and color of the
number font.
1. Press Soft Key 1 Menu.
2. Press
3. Select Size
, Color
4. Press
until you find the size or the color
you desire.
5. Press
to save.
Text Input Font (Menu
Allows you to choose the size and color of the text
input font.
1. Press Soft Key 1 Menu.
2. Press
3. Select Size
, Color
4. Press
until you find the size or the color
you desire.
5. Press
90 Menu Functions
to save.
System (Menu
Select System (Menu
This function enables set up of the user’s mobile
phone producer’s management environment. Leave
this setting as the default unless you want to alter the
system selection (as instructed by your service
1. Press Soft Key 1 Menu.
2. Press
3. Select an option and press
Home Only/Automatic A/Automatic B.
Set NAM (Menu
Select the phone’s NAM (Number Assignment
Module) if the phone is registered with multiple service
1. Press Soft Key 1 Menu.
2. Press
3. Select NAM1 or NAM2 and press
Auto NAM (Menu
Allows the phone to automatically switch between
programmed telephone numbers corresponding to the
service provider area.
1. Press Soft Key 1 Menu.
2. Press
3. Select On or Off and press
Serving System (Menu
You can identify the channel number of the System
which is served and the SID Number.
This information is only for technical support.
1. Press Soft Key 1 Menu.
2. Press
3. Press
92 Menu Functions
TTY (Menu
Users can attach a TTY device and communicate
with parties also using a TTY device. Aphone with
TTY support is able to translate typed characters to
voice. Voice can also be translated into characters and
then displayed on the TTY.
1. Press Soft Key 1 Menu.
2. Press
3. TTY info displays.
4. Select an option and press
TTY users must have a TTY/TDD device.
Security (Menu
Lock Phone (Menu
, lock code,
Protects your phone from unauthorized use. Once the
phone is locked, it is in restricted mode until the lock
code is entered. This will allow you to receive phone
calls and still make emergency calls. The lock code is
commonly the last 4 digits of your phone number. If
you need to modify the lock code, you may modify it
using the Change Code within the Security menu.
1. Press Soft Key 1 Menu.
2. Press
3. Enter the four-digit lock code.
4. Press
Lock Phone.
5. Select an option and press
Unlock means that the phone is never locked
(Lock mode can be used).
Lock means that the phone is always locked.
When locked, you can receive incoming calls or
make only emergency calls.
On Power Up means the phone is locked
when it is turned on.
94 Menu Functions
Restrict (Menu
, lock code,
1. Press Soft Key 1 Menu.
2. Press
3. Enter the four-digit lock code.
4. Press
5. Select On or Off with
then press
If you set it to On, you can only place calls to emergency
numbers and phone numbers stored in the Phone Book.
You can still receive calls in the Restrict Mode.
Emergency #s (Menu
, lock code,
You can call these designated emergency numbers,
and 911, even when the phone is locked or restricted.
To enter 3 emergency numbers:
1. Press Soft Key 1 Menu.
2. Press
3. Enter the four-digit lock code.
4. Press
Emergency #s.
5. Select emergency number 1, 2, or 3 using
6. Enter an emergency number.
7. Press
Change Code (Menu
, lock code,
Allows you to enter a new four-digit lock code
1. Press Soft Key 1 Menu.
2. Press
3. Enter the four-digit lock code.
4. Press
Change Code.
5. Enter the new four-digit lock code.
6. For confirmation, it will ask you to enter the new
lock code again.
Erase Phonebook (Menu
, lock code,
Allows you to erase all entries in your Phone Book.
1. Press Soft Key 1 Menu.
2. Press
3. Enter the four-digit lock code.
4. Press
Erase Phonebook.
5. Select Erase all #s and press
96 Menu Functions
Reset Default (Menu
, lock code,
1. Press Soft Key 1 Menu.
2. Press
3. Enter the four-digit lock code.
4. Press
Reset default.
5. Press
, select Revert and press
Features (Menu
Shortcut (Menu
1. Press Soft Key 1 Menu.
2. Press
Auto Retry (Menu
Allows you to set the length of time the phone waits
before automatically redialing a number when an
attempted call fails.
1. Press Soft Key 1 Menu.
2. Press
3. Select an option and press
Off/Every 10 seconds/Every 30 seconds/
Every 60 seconds.
Answer Call (Menu
Allows you to determine when to answer the phone.
1. Press Soft Key 1 Menu.
2. Press
3. Select an option and press
Open to Answer/Any Key/SEND Only.
Auto-Answer (Menu
Allows you to select the number of rings before the phone
automatically answers a call.
1. Press Soft Key 1 Menu.
2. Press
3. Select an option and press
The phone automatically directs the call to the
voice mail box provided by your service provider
after 4 rings.
After 1 ring
The phone automatically responds after 1 ring.
This feature is used only with the hands-free car kit
or headset.
After 3 rings
The phone automatically responds after 3 rings.
98 Menu Functions
This feature is used only with the hands-free car kit
or headset.
Answering Machine
The phone automatically directs the call to your
phone’s built-in voice mail box after 3 rings. To
listen to your messages, access Voice Memo
from Organizer (Menu
One-Touch Dial (Menu
Allows you to enable/disable one-touch dialing.
1. Press Soft Key 1 Menu.
2. Press
3. Select Enable or Disable and press
Voice Privacy (Menu
Set the voice privacy feature for CDMAcalls as
Enhanced or Standard. CDMAoffers inherent
voice privacy. Check with your service provider for
availability of the enhanced voice privacy mode.
1. Press Soft Key 1 Menu.
2. Press
3. Select Enhanced or Standard and press
Auto Volume (Menu
1. Press Soft Key 1 Menu.
2. Press
3. Select On or Off and press
Language (Menu
Set the bilingual feature according to your preference.
Choose between English and Spanish.
1. Press Soft Key 1 Menu.
2. Press
3. Set English/Spanish with
100 Menu Functions
Data Settings (Menu
Data/Fax (Menu
In Data/Fax setting, you can use your phone to
transmit data and faxes.
Wireless data communication services refer to
utilization of subscriber terminals for access to
Internet with personal computer or laptops at 19.2
Kbps or at maximum of 230.4 Kbps. Speed of
connection depends on carrier’s network and other
variables. Contact communication information
specifications must match network.
1. Press Soft Key 1 Menu.
2. Press
3. Select an option and press
Off/Fax In Once/Fax In Always/Data In Once/
Data In Always
Data Connection Kit - Your wireless connection to the
Internet and other dial-up networking functions. This Kit
allows you to connect your PC or PDAto your LG wireless
phone, freeing you from having to locate a telephone
outlet. You can send or receive an e-mail, a fax, or access
the Internet anytime, anywhere.
Select Port (Menu
1. Press Soft Key 1 Menu.
2. Press
3. Select an option and press
USB/RS-232C (COM Port)/Closed
Port Speed (Menu
This setting enables the subscriber terminal to set the
port speed.
1. Press Soft Key 1 Menu.
2. Press
3. Select an option and press
Port Speed needs to be set properly based on
carrier’s network. Contact carrier for the maximum
available speed.
When using 1X HSPD data service by means of an
RS-232C data cable, port speed shall be set to
115,200 (230,400 shall not be supported). When using
1X HSPD data service by means of USB data cable,
you may get better port speed if the port speed is set
to 230,400 rather than 115,200.
102 Menu Functions
Voice Services (Menu
Voice Dial Prompt (Menu
Allows you to set the command for voice dialing.
1. Press Soft Key 1 Menu.
2. Press
3. Select an option and press
Key press/Flip open/Disable
Answering Machine (Menu
Allows you to monitor incoming voice mail
1. Press Soft Key 1 Menu.
2. Press
3. Select an option and press
Speaker on/Speaker off
Train Words (Menu
Allows you to help your phone to distinguish your
voice when using voice commands.
1. Press Soft Key 1 Menu.
2. Press
3. Select Yes or No and press
4. Select Train or Un-train and press
5. If you chose Train, press 1 Ok and follow the
voice prompts.
If you chose Un-train, press 1 Un-train.
Location (Menu
Allows you to adjust your GPS setting to always on
or only for 911 calls.
1. Press Soft Key 1 Menu.
2. Press
3. Select an option and press
Location On/E911 Only
104 Menu Functions
Phone Info
My Phone Number (Menu
Allows you to display your phone
number on the screen.
1. Press Soft Key 1 Menu.
2. Press
3. Press
to exit.
S/W Version (Menu
Allows you to view the software, PRL, ERI, and
Browser version.
1. Press Soft Key 1 Menu.
2. Press
3. Press
to exit.
Icon Glossary (Menu
Allows you to view all the icons and their meanings.
1. Press Soft Key 1 Menu.
2. Press
3. Press
to exit.
Shortcut Help (Menu
Allows you to view condensed information about
using the phone.
1. Press Soft Key 1 Menu.
2. Press
3. Press
to exit.
Or from the Standby screen, press
106 Menu Functions
Chapter 4. Functions Used
During a Call
Mute (During a call: Menu)
Sometimes it may be necessary to mute a call.
To use this function during a call, press Soft Key
1 Menu.
If you need to cancel the mute feature, press
Soft Key 1 Menu.
Chapter 5. Accessories
There are a variety of accessories available for your
mobile phone. You can select these options according
to your personal communication requirements. Consult
your local dealer for availability.
Travel Charger
This charger, model TC-30W,
allows you to charge the battery. It
supports standard U.S. 120 Volt
60 Hz outlets. An orange light
indicates that it is charging, a
green light indicates charging is
complete. It takes 5 hours to
charge a completely discharged
Standard battery and extended
battery are available.
Desktop Charger
The desktop charger, model DCA4W, allows you to place the
phone in the stand for charging.
It can charge a completely
discharged battery in 3 hours.
108 Accessories
Vehicle Power Adapter
You can operate the phone and
trickle charge the phone battery
from your vehicle by using the
vehicle power adapter, model
VPA-30W. It takes 5 hours to
charge a completely discharged
Hands-Free Car Kit (Portable)
The hands-free car kit, model
PHF-32W, enables you to attach
the phone to the car providing you
with hands-free operation. It will
also charge a completely
discharged battery in 5 hours.
Data Cable Kit
Connects your phone to your PC.
(Model KW-a)
Connects to your phone, allowing
hands-free operation. Includes
earpiece, microphone, and
integrated call answer /
termination button.
(Model Headset 1000)
USB Cable
Connects your phone to your PC.
(Model LG-USB 6000)
AC Adapter
110 Accessories
Chapter 6. Appendix
Menu Tree
Press Soft Key 1 Menu. Press
Call History
1. Outgoing Calls
2. Incoming Calls
3. Missed Calls
4. Erase Calls
Outgoing Calls
Incoming Calls
Missed Calls
All Calls
5. Call Timer
Last Call
Home Calls
Roam Calls
All Calls
Phone Book
1. List Entries
2. New Entry
3. Groups
4. Speed Dials
5. Voice Dials
6. My VCard
to scroll.
1. Voice
2. Send New
3. Inbox
4. Info Alerts
5. Outbox
6. Saved
7. Msg Settings
Mobile Web
1. Start Browser
2. Web Messages
3. Web Settings
Auto Save
Auto Delete
Callback #
Msg Alerts
Direct View
Entry Mode
Block List
Read Ack
Font Size
Edit Voice Mail
8. Erase All
Info Alerts
9. My Folder
Small Pictures
Large Pictures
My Pictures
My Melodies
My Animations
Canned Msgs
Press Soft Key 1 Menu. Press
Get It Now
1. Get Apps
2. Get Info
to scroll.
Fun Tools
1. EZ Tip Calc
2. Calculator
3. World Clock
1. Sounds
Key Tones
Power On/Off
2. Display
Key Light
Menu Style
Theme Colors
Sub LCD Color
Number Size
Text Input Font
3. System
System Select
Auto NAM
Serving System
Phone Info
4. Security
Lock Phone
Emergency #s
Change Code
Reset default
5. Features
Auto Retry
Answer Call
One-Touch Dial
Voice Privacy
Auto Volume
6. Data Settings
Select Port
Port Speed
7. Voice Services
Voice Dial Prompt
Answering Machine
Train Words
8. Location
112 Appendix
1. Schedule
2. Alarm Clock
3. Notepad
4. Voice Memo
1. My Phone
2. S/W Version
3. Icon Glossary
4. Shortcut Help
Chapter 7. Safety Guidelines
TIA Safety Information
Provided herein is the complete TIA Safety Information for
Wireless Handheld phones. Inclusion of the text covering
Pacemakers, Hearing Aids, and Other Medical Devices is
required in the owner’s manual for CTIACertification. Use
of the remaining TIAlanguage is encouraged when
Exposure to Radio Frequency Signal
Your wireless handheld portable telephone is a low-power
radio transmitter and receiver. When it is ON, it receives and
also sends out radio frequency (RF) signals.
In August, 1996, the Federal Communications Commissions
(FCC) adopted RF exposure guidelines with safety levels for
handheld wireless phones. Those guidelines are consistent
with the safety standards previously set by both U.S. and
international standards bodies:
ANSI C95.1 (1992) *
NCRP Report 86 (1986)
Those standards were based on comprehensive and periodic
evaluations of the relevant scientific literature. For example,
over 120 scientists, engineers, and physicians from
universities, government health agencies, and industry
reviewed the available body of research to develop theANSI
Standard (C95.1).
* American National Standards Institute; National Council on
Radiation Protection and Measurements; International
Commission on Non-Ionizing Radiation Protection
The design of your phone complies with the FCC
guidelines (and those standards).
Antenna Care
Use only the supplied or an approved replacement antenna.
Unauthorized antennas, modifications, or attachments could
damage the phone and may violate FCC regulations.
Phone Operation
NORMAL POSITION: Hold the phone as you would any
other telephone with the antenna pointed up and over your
For your phone to operate most efficiently:
Extend your antenna fully.
Do not touch the antenna unnecessarily when the
phone is in use. Contact with the antenna affects call
quality and may cause the phone to operate at a higher
power level than otherwise needed.
Check the laws and regulations on the use of wireless
phones in the areas where you drive. Always obey them.
Also, if using your phone while driving, please:
Give full attention to driving — driving safely is your
first responsibility;
Use hands-free operation, if available;
Pull off the road and park before making or answering
a call if driving conditions so require.
114 Safety guidelines
Electronic Devices
Most modern electronic equipment is shielded from RF
signals. However, certain electronic equipment may not be
shielded against the RF signals from your wireless phone.
The Health Industry Manufacturers Association
recommends that a minimum separation of six (6”) inches
be maintained between a handheld wireless phone and a
pacemaker to avoid potential interference with the
pacemaker. These recommendations are consistent with the
independent research by and recommendations of Wireless
Technology Research.
Persons with pacemakers:
Should ALWAYS keep the phone more than six
inches from their pacemaker when the phone is
turned ON;
Should not carry the phone in a breast pocket.
Should use the ear opposite the pacemaker to
minimize the potential for interference.
If you have any reason to suspect that interference
is taking place, turn your phone OFF immediately.
Hearing Aids
Some digital wireless phones may interfere with some
hearing aids. In the event of such interference, you may
want to consult your service provider.
Other Medical Devices
If you use any other personal medical device, consult the
manufacturer of your device to determine if they are
adequately shielded from external RF energy. Your
physician may be able to assist you in obtaining this
Turn your phone OFF in health care facilities when any
regulations posted in these areas instruct you to do so.
Hospitals or health care facilities may be using equipment
that could be sensitive to external RF energy.
RF signals may affect improperly installed or inadequately
shielded electronic systems in motor vehicles. Check with
the manufacturer or its representative regarding your
You should also consult the manufacturer of any
equipment that has been added to your vehicle.
Posted Facilities
Turn your phone OFF in any facility where posted notices
so require.
FCC regulations prohibit using your phone while in the
air. Turn your phone OFF before boarding an aircraft.
Blasting Areas
To avoid interfering with blasting operations, turn your
phone OFF when in a “blasting area” or in areas posted:
“Turn off two-way radio”. Obey all signs and instructions.
116 Safety guidelines
Potentially Explosive Atmosphere
Turn your phone OFF when in any area with a potentially
explosive atmosphere and obey all signs and instructions.
Sparks in such areas could cause an explosion or fire
resulting in bodily injury or even death.
Areas with a potentially explosive atmosphere are often,
but not always, marked clearly. Potential areas may
include: fueling areas (such as gasoline stations); below
deck on boats; fuel or chemical transfer or storage
facilities; vehicles using liquefied petroleum gas (such as
propane or butane); areas where the air contains chemicals
or particles (such as grain, dust, or metal powders); and
any other area where you would normally be advised to
turn off your vehicle engine.
For Vehicles Equipped with an Air Bag
An air bag inflates with great force. DO NOT place
objects, including either installed or portable wireless
equipment, in the area over the air bag or in the air bag
deployment area. If in-vehicle wireless equipment is
improperly installed and the air bag inflates, serious injury
could result.
FDA Consumer Update
The U.S. Food and Drug Administration’s Center
for Devices and Radiological Health Consumer
Update on Mobile Phones.
1. Do wireless phones pose a health hazard?
The available scientific evidence does not show that any
health problems are associated with using wireless
phones. There is no proof, however, that wireless phones
are absolutely safe. Wireless phones emit low levels of
radiofrequency energy (RF) in the microwave range
while being used. They also emit very low levels of RF
when in the standby mode. Whereas high levels of RF
can produce health effects (by heating tissue), exposure to
low level RF that does not produce heating effects causes
no known adverse health effects. Many studies of low
level RF exposures have not found any biological effects.
Some studies have suggested that some biological effects
may occur, but such findings have not been confirmed by
additional research. In some cases, other researchers have
had difficulty in reproducing those studies, or in
determining the reasons for inconsistent results.
2. What is the FDA's role concerning the safety of
wireless phones?
Under the law, the FDAdoes not review the safety of
radiation-emitting consumer products such as wireless
phones before they can be sold, as it does with new drugs
or medical devices. However, the agency has authority to
take action if wireless phones are shown to emit
radiofrequency energy (RF) at a level that is hazardous to
the user. In such a case, the FDAcould require the
manufacturers of wireless phones to notify users of the
health hazard and to repair, replace, or recall the phones
so that the hazard no longer exists.
118 Safety guidelines
Although the existing scientific data do not justify FDA
regulatory actions, the FDAhas urged the wireless phone
industry to take a number of steps, including the
Support needed research into possible biological
effects of RF of the type emitted by wireless phones;
Design wireless phones in a way that minimizes any
RF exposure to the user that is not necessary for device
function; and
Cooperate in providing users of wireless phones with
the best possible information on possible effects of
wireless phone use on human health.
The FDAbelongs to an interagency working group of the
federal agencies that have responsibility for different
aspects of RF safety to ensure coordinated efforts at the
federal level. The following agencies belong to this
working group:
o National Institute for Occupational Safety and Health
o Environmental Protection Agency
o Occupational Safety and HealthAdministration
o National Telecommunications and Information
The National Institutes of Health participates in some
interagency working group activities, as well.
The FDAshares regulatory responsibilities for wireless
phones with the Federal Communications Commission
(FCC). All phones that are sold in the United States must
comply with FCC safety guidelines that limit RF
exposure. The FCC relies on the FDAand other health
agencies for safety questions about wireless phones.
The FCC also regulates the base stations that the wireless
phone networks rely upon. While these base stations
operate at higher power than do the wireless phones
themselves, the RF exposures that people get from these
base stations are typically thousands of times lower than
those they can get from wireless phones. Base stations
are thus not the subject of the safety questions discussed
in this document.
3. What kinds of phones are the subject of this update?
The term “wireless phone” refers here to handheld
wireless phones with built-in antennas, often called
“cell”, “mobile”, or “PCS” phones. These types of
wireless phones can expose the user to measurable
radiofrequency energy (RF) because of the short distance
between the phone and the user’s head.
These RF exposures are limited by FCC safety guidelines
that were developed with the advice of the FDAand
other federal health and safety agencies. When the phone
is located at greater distances from the user, the exposure
to RF is drastically lower because a person's RF exposure
decreases rapidly with increasing distance from the
source. The so-called “cordless phones,” which have a
base unit connected to the telephone wiring in a house,
typically operate at far lower power levels, and thus
produce RF exposures far below the FCC safety limits.
4. What are the results of the research done already?
The research done thus far has produced conflicting
results, and many studies have suffered from flaws in
their research methods. Animal experiments investigating
the effects of radiofrequency energy (RF) exposures
characteristic of wireless phones have yielded conflicting
results that often cannot be repeated in other laboratories.
Afew animal studies, however, have suggested that low
levels of RF could accelerate the development of cancer
in laboratory animals. However, many of the studies that
showed increased tumor development used animals that
had been genetically engineered or treated with cancercausing chemicals so as to be pre-disposed to develop
cancer in the absence of RF exposure. Other studies
120 Safety guidelines
exposed the animals to RF for up to 22 hours per day.
These conditions are not similar to the conditions under
which people use wireless phones, so we don’t know
with certainty what the results of such studies mean for
human health.
Three large epidemiology studies have been published
since December 2000. Between them, the studies
investigated any possible association between the use of
wireless phones and primary brain cancer, glioma,
meningioma, or acoustic neuroma, tumors of the brain or
salivary gland, leukemia, or other cancers. None of the
studies demonstrated the existence of any harmful health
effects from wireless phone RF exposures. However,
none of the studies can answer questions about long-term
exposures, since the average period of phone use in these
studies was around three years.
5. What research is needed to decide whether RF
exposure from wireless phones poses a health risk?
Acombination of laboratory studies and epidemiological
studies of people actually using wireless phones would
provide some of the data that are needed. Lifetime animal
exposure studies could be completed in a few years.
However, very large numbers of animals would be
needed to provide reliable proof of a cancer promoting
effect if one exists. Epidemiological studies can provide
data that is directly applicable to human populations, but
10 or more years follow-up may be needed to provide
answers about some health effects, such as cancer. This is
because the interval between the time of exposure to a
cancer-causing agent and the time tumors develop — if
they do — may be many, many years. The interpretation
of epidemiological studies is hampered by difficulties in
measuring actual RF exposure during day-to-day use of
wireless phones. Many factors affect this measurement,
such as the angle at which the phone is held, or which
model of phone is used.
6. What is the FDAdoing to find out more about the
possible health effects of wireless phone RF?
The FDAis working with the U.S. National Toxicology
Program and with groups of investigators around the
world to ensure that high priority animal studies are
conducted to address important questions about the
effects of exposure to radiofrequency energy (RF).
The FDAhas been a leading participant in the World
Health Organization International Electromagnetic Fields
(EMF) Project since its inception in 1996. An influential
result of this work has been the development of a detailed
agenda of research needs that has driven the
establishment of new research programs around the
world. The project has also helped develop a series of
public information documents on EMF issues.
The FDAand the Cellular Telecommunications &
Internet Association (CTIA) have a formal Cooperative
Research and Development Agreement (CRADA) to do
research on wireless phone safety. The FDAprovides the
scientific oversight, obtaining input from experts in
government, industry, and academic organizations.
CTIA-funded research is conducted through contracts
with independent investigators. The initial research will
include both laboratory studies and studies of wireless
phone users. The CRADAwill also include a broad
assessment of additional research needs in the context of
the latest research developments around the world.
7. How can I find out how much radio frequency energy
exposure I can get by using my wireless phone?
All phones sold in the United States must comply with
Federal Communications Commission (FCC) guidelines
that limit radio frequency energy (RF) exposures.The
FCC established these guidelines in consultation with the
FDA and the other federal health and safety agencies.The
FCC limit for RF exposure from wireless telephones is set
122 Safety guidelines
at a Specific Absorption Rate (SAR) of 1.6 watts per
kilogram (1.6 W/kg). The FCC limit is consistent with the
safety standards developed by the Institute of Electrical
and Electronic Engineering (IEEE) and the National
Council on Radiation Protection and Measurement.The
exposure limit takes into consideration the body’s ability
to remove heat from the tissues that absorb energy from
the wireless phone and is set well below levels known to
have effects. Manufacturers of wireless phones must
report the RF exposure level for each model of phone to
the FCC. The FCC website (http://www.fcc.gov/oet/
rfsafety) gives directions for locating the FCC
identification number on your phone so you can find your
phone’s RF exposure level in the online listing.
8. What has the FDAdone to measure the radio
frequency energy coming from wireless phones?
The Institute of Electrical and Electronic Engineers
(IEEE) is developing a technical standard for measuring
the radio frequency energy (RF) exposure from wireless
phones and other wireless handsets with the participation
and leadership of FDAscientists and engineers. The
standard, “Recommended Practice for Determining the
Spatial-Peak Specific Absorption Rate (SAR) in the
Human Body Due to Wireless Communications Devices:
Experimental Techniques,” sets forth the first consistent
test methodology for measuring the rate at which RF is
deposited in the heads of wireless phone users. The test
method uses a tissue-simulating model of the human
head. Standardized SAR test methodology is expected to
greatly improve the consistency of measurements made
at different laboratories on the same phone. SAR is the
measurement of the amount of energy absorbed in tissue,
either by the whole body or a small part of the body. It is
measured in watts/kg (or milliwatts/g) of matter. This
measurement is used to determine whether a wireless
phone complies with safety guidelines.
9. What steps can I take to reduce my exposure to
radiofrequency energy from my wireless phone?
If there is a risk from these products — and at this point
we do not know that there is — it is probably very small.
But if you are concerned about avoiding even potential
risks, you can take a few simple steps to minimize your
exposure to radiofrequency energy (RF). Since time is a
key factor in how much exposure a person receives,
reducing the amount of time spent using a wireless
phone will reduce RF exposure.
If you must conduct extended conversations by wireless
phone every day, you could place more distance between
your body and the source of the RF, since the exposure
level drops off dramatically with distance. For example,
you could use a headset and carry the wireless phone
away from your body or use a wireless phone connected
to a remote antenna.
Again, the scientific data do not demonstrate that
wireless phones are harmful. But if you are concerned
about the RF exposure from these products, you can use
measures like those described above to reduce your RF
exposure from wireless phone use.
10. What about children using wireless phones?
The scientific evidence does not show a danger to users
of wireless phones, including children and teenagers. If
you want to take steps to lower exposure to
radiofrequency energy (RF), the measures described
above would apply to children and teenagers using
wireless phones. Reducing the time of wireless phone
use and increasing the distance between the user and the
RF source will reduce RF exposure.
Some groups sponsored by other national governments
have advised that children be discouraged from using
wireless phones at all. For example, the government in
the United Kingdom distributed leaflets containing such
124 Safety guidelines
a recommendation in December 2000. They noted that
no evidence exists that using a wireless phone causes
brain tumors or other ill effects. Their recommendation
to limit wireless phone use by children was strictly
precautionary; it was not based on scientific evidence
that any health hazard exists.
11. What about wireless phone interference with
medical equipment?
Radio frequency energy (RF) from wireless phones can
interact with some electronic devices. For this reason, the
FDA helped develop a detailed test method to measure
electromagnetic interference (EMI) of implanted cardiac
pacemakers and defibrillators from wireless telephones.
This test method is now part of a standard sponsored by
the Association for the Advancement of Medical
instrumentation (AAMI). The final draft, a joint effort by
the FDA, medical device manufacturers, and many other
groups, was completed in late 2000. This standard will
allow manufacturers to ensure that cardiac pacemakers
and defibrillators are safe from wireless phone EMI.
The FDAhas tested hearing aids for interference from
handheld wireless phones and helped develop a
voluntary standard sponsored by the Institute of
Electrical and Electronic Engineers (IEEE). This
standard specifies test methods and performance
requirements for hearing aids and wireless phones so that
no interference occurs when a person uses a
“compatible” phone and a “compatible” hearing aid at
the same time. This standard was approved by the IEEE
in 2000.
The FDAcontinues to monitor the use of wireless
phones for possible interactions with other medical
devices. Should harmful interference be found to occur,
the FDAwill conduct testing to assess the interference
and work to resolve the problem.
12.Where can I find additional information?
For additional information, please refer to the following
FDA web page on wireless phones
Federal Communications Commission (FCC) RF Safety
International Commission on Non-lonizing Radiation
World Health Organization (WHO) International EMF
National Radiological Protection Board (UK)
126 Safety guidelines
Consumer Information on SAR
(Specific Absorption Rate)
This Model Phone Meets the Government’s
Requirements for Exposure to Radio Waves.
Your wireless phone is a radio transmitter and receiver. It
is designed and manufactured not to exceed the emission
limits for exposure to radio frequency (RF) energy set by
the Federal Communications Commission (FCC) of the
U.S. Government. These limits are part of
comprehensive guidelines and establish permitted levels
of RF energy for the general population. The guidelines
are based on standards that were developed by
independent scientific organizations through periodic and
thorough evaluation of scientific studies. The standards
include a substantial safety margin designed to assure the
safety of all persons, regardless of age and health.
The exposure standard for wireless mobile phones
employs a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit set by the FCC
is 1.6W/kg. * Tests for SAR are conducted using
standard operating positions specified by the FCC with
the phone transmitting at its highest certified power level
in all tested frequency bands. Although SAR is
determined at the highest certified power level, the actual
SAR level of the phone while operating can be well
below the maximum value. Because the phone is
designed to operate at multiple power levels to use only
the power required to reach the network, in general, the
closer you are to a wireless base station antenna, the
lower the power output.
Before a phone model is available for sale to the public,
it must be tested and certified to the FCC that it does not
exceed the limit established by the government-adopted
requirement for safe exposure. The tests are performed in
positions and locations (e.g., at the ear and worn on the
body) as required by the FCC for each model. The
highest SAR value for this model phone when tested for
use at the ear is 1.04 W/kg and when worn on the body,
as described in this user’s manual, is 0.75 W/kg. (Bodyworn measurements differ among phone models,
depending upon available accessories and FCC
requirements.) While there may be differences between
SAR levels of various phones and at various positions,
they all meet the government requirement for safe
The FCC has granted an Equipment Authorization for
this model phone with all reported SAR levels evaluated
as in compliance with the FCC RF emission guidelines.
SAR information on this model phone is on file with the
FCC and can be found under the Display Grant section
of http://www.fcc.gov/oet/fccid after searching on FCC
Additional information on Specific Absorption Rates
(SAR) can be found on the Cellular Telecommunications
Industry Association (CTIA) website at http://www.wowcom.com
* In the United States and Canada, the SAR limit for
mobile phones used by the public is 1.6 watts/kg
(W/kg) averaged over one gram of tissue. The
standard incorporates a substantial margin of safety
to give additional protection for the public and to
account for any variations in measurements.
128 Safety guidelines
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