Configuring outbound email notification from T/Mon.

Configuring outbound email notification from T/Mon.
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Techno Knowledge Paper
“Your Partners in Network Alarm Management”
Configuring outbound email notification from T/Mon to user's
email/cellphone
This TKP will show you how to configure
T/Mon to send outbound notifications to email
accounts or smartphones with email access,
making the network visible even when
nobody's around
This techno knowledge paper can help
you if:
•
•
You are unable to setup alarm
notifications to e-mail from T/Mon.
You are unable to acknowledge alarms
by e-mail.
__________________________________________________________________________________
DPS Telecom
Techno Knowledge Paper
“Your Partners in Network Alarm Management”
Quick Reference Chart
(For details, review the troubleshooting checklist, starting on the next page)
Setup a Mail Job
Configure Job
Parameters
Create a Data
Connection for the
Job
Create an Incoming
Mail Job
Create Accounts to
Receive email
Notification
Configure Paging
Schedules
Assign Profile to
Alarm Points
Assign Schedules to
a Profile
Test Email in Debug
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Troubleshooting Checklist
1. Start by Setting up a Mail Job
a. From the Master Menu, select Parameters>Remote Ports
b. Select any Halted Job above 49.
Note: Using the < and > keys will take you to the nearest used port and the F key will allow you to
enter the specific port number you want to view.
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2. Once you've selected a Job, you must Configure Job Parameters
a. Select E to edit the job
b. Use Tab to select the Job Type selection box, and select Mail (Outgoing-SMTP)
c. Enter a description for the Port (This is not a parameter but information purely for the
benefit of the user. It's best to put something in this field that will be meaningful to
anyone who might come in contact with this job.)
d. Enter the domain name – everything that appears after the @ on the outgoing email
address. For example: @dpstele.com.
e. Enter the account name – the name on the email account, the information that comes
before the @ in the email address. Email notifications will be sent from this account.
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3. Now you must Create a Data Connection for the Job. A data connection is required for all
LAN-based jobs.
a. Press F6 to create a connection.
b. Press F1 to select TCP Ports
c. Establish your data connection on the first unused line.
d. Use Tab to scroll through connection types and select TELNET-RAW.
e. Enter the IP Address of the email server. (If you are unsure of the IP address of your
mail server, contact your IT department.)
f. Select a TCP port number – typically port 25 for outgoing mail.
g. Enter a description for the connection and press Enter.
h. Press F8 to save data connection. Your screen should then look similar to the example
below.
i. Now you must assign the data connection to the job by pressing F8 and using TAB and
the up and down arrows to select the TELNET-RAW port you created in the steps
above.
Your screen should then look similar to this:
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4. Now we must Create an Incoming Mail Job, allowing TMon to both authenticate with your
email server and allowing your technicians to acknowledge alarms by email.
Many email servers require authentication in order to send outbound emails. If your email server does
require authentication, then the TMon will need to log into the email server with a username and
password at a given interval, telling the email server that the TMon is a valid user and thus allowed to
send emails through the email server to a user.
Configuring this job also allows users to acknowledge alarms directly from their email notifications.
For example, if a technician receives an email from the TMon stating an Open Door Alarm, instead of
logging into TMon with through the Web Browser, Twindows, Taccess, etc. he will simply be able to
click a link in the email to acknowledge the event. This will stop the TMon from notifying other
technicians of the alarm.
a. To setup this job, press N for Next until you find the next halted Job.
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b. Press E to edit the Job.
c. Use Tab to select the Job Type selection box, and select Mail (Incoming-POP3)
d. Set a description for the Job. Again, this has no bearing on the Job itself. It is purely for
your own informational purposes, so be as descriptive as possible.
e. Set the Account Name and Password for your email server. Verify this information
with your IT department
f. Set the Check Interval. The Check Interval is the interval, in minutes, at which TMon
will re-authenticate with the email server. Email servers require authentication at certain
intervals or a connection to the email server will time-out. For example, if your email
server requires authentication every 25 minutes, setting the check interval to any number
of minutes less than 25 will guarantee that TMon will be able to send notifications
through the email server at any given time. Verify the check interval with your IT
department.
5. Now that you have established and associated our Job and Data Connection, you can Create
Accounts to Receive email Notifications
a. From the Master menu, select Files>Pagers.
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b. Select Pager Carriers
c. Enter the Initials and Name of the person to receive notification. Under Type, enter E
for email, press Enter, and the screen will pan to the right.
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d. Add the email address of the person to receive email notification and select the type
(Typ) of message you want sent. Typically, you will want to set Typ to NS. (A Normal
email contains links you can click to acknowledge the alarm. S means the email subject
line, which allows for quick viewing of email information on the subject line without
having to open the e-mail.)
Note: Repeat these steps for each technician to receive notifications from T/Mon.
6. Once you've set all of your notifications, you must Configure Paging Schedules. This tells the
system who to notify depending on when an alarm occurs.
a. From the File Maintenance menu, Select Pager>Weekly Schedules
b. Enter the Initials of the person you're setting a schedule for in the correct fields for the
days and times that person will be available.
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Note: Times are listed in military format (0:00-23:00)
You must complete this step for each person you wish to receive notification for alarms. If a person is
not listed in the Weekly Operator Schedule, they will not receive notification for alarms. By default,
new entries in Pager Carriers (step 5, above) are not part of the weekly schedule.
c. Now, from the menu, under Pager, select Alarm Formats. From here you may
determine what information is contained in the email notifications.
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In this example, we've included Site Name, Severity (Level), Alarm Point Description, and the
Alarm/Clear Status.
7. Once you've set the pager notification schedule, you must Assign Schedules to a Profile. This
determines when a technician will receive notifications and the specifics contained in the
notifications.
a. Select Profiles from the Master menu
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b. Enter a description for the Pager Profile. (This is not a parameter, but for the benefit of
the T/Mon User. You may enter any description information that will help T/Mon users
identify this pager profile.)
Note: Keep in mind that a profile can contain up to 30 different operators. If you have a regional
network, with operators for each region needing notification only for alarms relevant to their region,
you will create a separate profile for each region.
c. When configuring the Pager Profile
i. OPR is the Operator number of the On Call Technician. (For more information
on Operators, see section 6 of this document)
ii. Type denotes whether the tech will receive alarms, clears, or both
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iii. Delay indicates the delay, in minutes, between when an alarm occurs and when a
message is sent to a Technician.
iv. Format indicates the content that will be shown in the email.
v. The Repeat Count is the number of times the message will be sent.
vi. The Repeat Delay indicates the time, in minutes, between the initial message
and the repeat message.
8. Now we're ready to Assign the Paging Profile to Alarm Points that will need to send out
notifications. In the example below, we will assign the profile to a NetGuardian alarm point (If
you're unsure how to do this, refer to the Point Definition section of the TMon user manual, or
the TKP titled: Setting up a NetGuardian to report to T/Mon)
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9. Now it's time to Send a Test Email with Debug to make sure your notifications work properly.
a. Initialize and go to monitor mode.
b. Press Shift + F3 to take you to the Pager Status screen.
c. Press F4 to send a test email, then select the recipient with Enter.
d. Type a message to be sent in the email, and then press Enter until you see a green
screen.
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e. Now check your email inbox to verify you received the message.
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If you didn't receive the message:
1. Open both T/Access (or VMWare if using a TMonLNX) and Twindows.
2. In your T/Access session, press Alt+F5, and press the minus button until you see the Outgoing
mail job you configured.
3. Press the Spacebar, then hit B, increasing the size of the English Analyzer. Leave this in the
background and switch to your Twindows session and send out a test e-mail as illustrated in
Step 10 of the troubleshooting guide above.
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4. Upon sending the email, you will see some information scroll across the T/Access session. This
information should help you or your IT department determine where the email is being stopped.
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If you continue having trouble, please contact DPS Telecom tech support at (559) 454-1600 or [email protected]
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