CDMA 1X-EVDO Wireless Data Card
User Manual
Important notice
Due to the nature of wireless communications, transmission and
reception of data can never be guaranteed. Data may be delayed,
corrupted or be totally lost.
ZTE accepts no responsibility for damages of any kind resulting from
delays or errors in data transmitted or received using the MY39, or for
failure of the MY39 to transmit or receive such data.
Limitation of Liability
ZTE Corporation reserves the right to make modifications on print
errors or update specifications in this manual without notice.
No part of this publication may be excerpted, reproduced, translated or
utilized in any form or by any means, electronic or mechanical,
including photocopying and microfilm, without the prior written
authorization of ZTE Corporation.
Software Drivers License
Proprietary Rights Provisions:
The software drivers provided with this product are copyrighted by ZTE
Corporation. And although copyrighted, the software drivers are
unpublished and embody valuable trade secrets proprietary to ZTE
Corporation. The disassembly, Reverse Engineering of the software
drivers for any purpose is strictly prohibited by law. The copying of the
software drivers, except for a reasonable number of back-up copies, is
strictly prohibited by international law. It is forbidden by international
law to provide access to the software drivers to any person for any
purpose other than processing the internal data for the intended use of
the software drivers.
Copyright © 2006 by ZTE Corporation
All rights reserved.
Safety Regulations
Before using the ZTE MY39, you must review the Safety Information outlined
in this document.
General instructions
Do not operate the wireless data card in an area where prohibited by the
law. Follow any special rules and regulations and obey all signs and
notices. Always turn off the host device and remove the wireless Data
card from the card slot when instructed to do so, or when you suspect
that it may cause interference or danger.
Please use original accessories or accessories that are authorized by
ZTE. Using any unauthorized accessories may affect your wireless data
card’s performance, and violate related national regulations about
telecom terminals.
Do not operate your wireless data card in any area where a potentially
explosive atmosphere may exist. Sparks in such areas could cause an
explosion or fire resulting in bodily injury or even death. Be aware and
comply with all signs and instructions.
Users are advised not to operate the wireless data card while at a
refueling point or service station. Users are reminded to observe
restrictions on the use of radio equipment in fuel depots (fuel storage and
distribution areas), chemical plants or where blasting operations are in
progress. Areas with a potentially explosive atmosphere are often but not
always clearly marked. Potential locations can include gas stations,
below deck on boats, chemical transfer or storage facilities, vehicles
using liquefied petroleum gas (such as propane or butane), areas where
the air contains chemicals or particles, such as grain, dust or metal
powders, and any other area where you would normally be advised to
turn off your vehicle engine.
Hospital safety
Do not operate your wireless data card in any area where medical
equipment, life support equipment, or near any equipment that may be
susceptible to any form of radio interference. In such areas, the host
communications device must be turned off. The wireless data card may
transmit signals that could interfere with this equipment.
Aircraft safety
On an aircraft, either on the ground or airborne, in addition to FAA
requirements, many airline regulations state that you must suspend
wireless operations before boarding an airplane. Please ensure that the
host device is turned off and your wireless data card is removed from the
card slot prior to boarding aircraft in order to comply with these
regulations. The wireless data card can transmit signals that could
interfere with various onboard systems and controls.
Road safety
The driver or operator of any vehicle should not operate a wireless data
device while in control of a vehicle. Doing so will detract from the driver or
operator's control and operation of that vehicle. In some countries,
operating such communications devices while in control of a vehicle is an
Congratulations and thank you for purchasing the ZTE MY39 Wireless Data
The ZTE MY39 is a hybrid mode wireless data card, which is suitable for use
with CDMA1X-EVDO networks. It fits into the PCMCIA card slot of most
windows based laptop computers. It allows you to connect to the internet,
send and receive SMS (Short Messages Service) messages, and has a
personal address book.
This manual will provide the information needed to get started using your new
ZTE MY39 PC card.
Caring for your ZTE MY39
When not in use, fold the antenna down and store in a compartment
where the card can be protected from being crushed or broken.
Do not apply adhesive labels to the wireless data card. This may cause
the card to jam inside the PC Card slot of your notebook PC.
The wireless data card should easily fit into the PC Card slot. Forcing the
wireless data card into the PC Card slot may cause considerable
Your wireless data card should be stored in a dry and clean place.
Protect your card from liquids, dust and excessive heat.
CDMA Coverage and Roaming
The ZTE MY39 operates on CDMA 1X-EVDO networks and can only be used
where CDMA coverage is available. The companies that offer service on
these networks are called wireless service providers. Every wireless service
provider has a different coverage area and most wireless service providers
post coverage maps on their web sites.
Most CDMA service providers have roaming agreements that allow you to
use your MY39 on other wireless service provider’s networks. When you use
your data card on a network other than the one operated by your wireless
service provider, you are “roaming” and you may be billed at a higher rate.
Please refer to your wireless service provider for coverage details.
A CDMA Service Provider Account
Companies that operate CDMA networks and provide access to these
networks are called services providers. To use the ZTE MY39, you must have
an account with a CDMA service provider.
Each service provider has its own pricing options. There may be flat rate
accounts, which provide you a maximum number of minutes of network
usage for a fixed monthly fee. There may be accounts for which you are
charged for network usage by the minute or by amount of data transmitted.
Each data card has been provisioned at the factory for use with a particular
service provider. This sets the data card to use particular radio channels and
enables services specific to that provider.
The process of setting up your account is called activation. Activation
involves action by the service provider and configuration of the data card.
The procedure to configure (activate) your data card is covered on page 10.
Package Contents
Your Data card package contains the following components:
ZTE MY39 wireless data card
Installation CD
Quick Start Guide
Warranty Card
Data Rate
Working Voltage
CDMA 800MHz / CDMA 1900MHz
Less than 60g
Up to 2.4Mbps
3.3V(Using the notebook power supply)
Sleep: 110mA
Max: 800mA
This chapter guides you through the steps necessary to install the ZTE MY39
data card on a notebook PC. The basic steps are:
Insert the MY39 installation CD into your CD-ROM drive and install Dialer
Insert the MY39 data card into the PC card slot to install the drivers.
If the MY39 has not been activated, activate it as described on page 9.
Before you begin the installation process, ensure your PC is running a
supported operating system and meets the hardware requirements described
System requirements
Operating System: Windows 2000 / XP / Vista
Card Slots: Type II PC card slot (CardBus)
Disk Drive: CD-ROM, DVD-ROM
Memory: 64MB or above
Disk Space: 15MB free disc space for installation
Processor: Pentium 200MHz or above
Note: The card performance may be influenced if the system does not
meet the minimum requirements.
Software Installation procedures
WARNING: Do not insert the ZTE MY39 into the laptop’s PCMCIA card slot
before installing the software.
1. Close any Windows applications that are currently running on your
system. Insert the CD included with the ZTE MY39 data card. The
installation program should start automatically. If the program does not
launch, select Start → Run and enter D:\MY39.exe (where D is the letter
of the CD-ROM drive). Click OK to begin installing the Dialer software.
2. If you are using the Microsoft Vista operating system, select Allow when
the User Account Control Window is displayed.
3. If you already have the MY39 Dialer software installed on your laptop, the
software will prompt to uninstall the current version first. Click Next to
uninstall. This may take several minutes.
4. Select a language and click Next to continue.
5. Click Next to continue installing the ZTE MY39 Dialer software on your
6. If you accept the license agreement select I accept the agreement. Click
Next to continue the installation.
7. Enter your Name and Company in the space provided and click Next.
8. Select a destination folder for the software components, or use the
default location provided (recommended). Click Next to continue.
9. Enter a location for the shortcut folder, or use the default folder provided
(recommended). Select whether the Dialer application will be available
only to the current user, or to all users. Click Next to continue.
10. Confirm the setup information and click Next.
11. The program files will install. Once the installation is complete, press the
Next button to install the drivers.
12. Click Finish to exit the setup.
13. Insert the MY39 PC Card into the laptop and allow Windows to install the
drivers. A popup will appear on the Windows Taskbar indicating that the
drivers were installed successfully.
14. Select Start→Programs→ZTE Wireless Data Card→MY39 to open the
software. Press Connect to access the internet.
15. If the error message MY39.exe – Illegal System DLL Relocation
appears when trying to launch the MY39 Dialer, please download and
install the patch from http://support.microsoft.com/kb/935448/en-us to
resolve this problem. You may then return to Step 14 to connect to the
Troubleshooting Tip
If the previous software version was already installed on your laptop, or if the
MY39 dialer cannot connect or indicates that there is a data card error, the
drivers will need to be updated. Follow the procedure below to update the
1. Insert the MY39 PC Card into the laptop’s PCMCIA slot.
2. Ensure that the ZTE MY39 Dialer software is closed.
3. Click on Start → Control Panel, or Start → Settings → Control Panel
in Windows Classic view.
4. Double-click on System in the control panel.
5. When the System Properties window is displayed, click the Hardware tab,
and then click on Device Manager.
6. When the Device Manager is opened, click the + button beside Modems
to expand the selection.
7. Right click on ZTE CDMA Modem and select Update Driver… If the
ZTE CDMA Modem is not listed, and instead a Data Interface is shown
with a yellow exclamation mark, right click on this entry and select
Update Driver.
8. When the Hardware Update Wizard Appears select No, not this time
and click Next to continue.
9. Select Install from a list or specific location (Advanced) and click
Next to continue.
10. Select Don’t search. I will choose the driver to install and click Next to
11. Select ZTE CDMA Modem (which has been digitally signed) and click
Next to continue.
12. Microsoft Windows will locate and update the drivers. When the
process is complete, click Finish to close the window.
13. Return to the Device Manager and click the + button beside Ports (COM
& LPT) to expand the selection.
14. Right click on ZTE CDMA Diagnostic Interface and select Update
Driver… If the ZTE Diagnostic Interface is not listed, and instead a
Data Interface is shown with a yellow exclamation mark, right click on
this entry and select Update Driver.
15. Follow Steps 8 – 12 to update the driver.
16. Return to the Device Manager, right click on ZTE CDMA NMEA
Interface and select Update Driver… If the ZTE NMEA Interface is not
listed, and instead a Data Interface is shown with a yellow exclamation
mark, right click on this entry and select Update Driver.
17. Follow Steps 8 – 12 to update the driver.
18. Close the Device Manager.
19. Select Start→Programs→ZTE Wireless Data Card→MY39 to open the
software. Press Connect to access the internet.
If you are still unable to connect to the internet, please visit the
www.ztecanada.com for more troubleshooting tips, or contact a ZTE
representative at 1-866-ZTE-3838.
Hardware Installation
1. Insert the ZTE MY39 into your laptop’s PCMCIA card slot with the label
facing up. Rotate the antenna to 90° angle to ensure it can get the best
intensity of the received signal. When the data card is not in use, adjust
the antenna to the horizontal level. Recognition of your card could take a
few minutes while your computer recognizes the new software drivers
that were installed in the previous steps.
2. Once you have inserted the data card properly, your Windows operating
system will notify you that new hardware has been detected.
3. The LED will light after 5 to 6 seconds. If the LED does not light, it
indicates that the data card is not inserted properly, or there is a
malfunction with the data card or laptop.
Getting started
1. Double-click the MY39 icon
on the desktop, or select Start →
Programs → ZTE Wireless Data Card → MY39 to open the Dialer
2. If your data card is already activated, skip ahead to Step 5.
3. To activate your card, select Tools → Activate from the menu bar in the
ZTE Dialer software. Under the OTA tab, click the Activate button.
4. The software will prompt with the status of the activation process. Once
complete, the card will automatically reset.
Note: If activation fails, contact your service provider’s customer
support number for assistance with manual programming.
5. After activation is complete, click File → Home Page on the menu bar of
the Dialer software.
6. Click Connect to access the internet.
Safe removal of Hardware
WARNING: Do not eject the data card from the laptop without following
the proper removal procedure. Removing the card improperly
can cause a fatal error on your laptop.
1. Close the MY39 Dialer software.
2. Left click on the Safely Remove Hardware
system tray.
icon in the Windows
3. Click either entry of NEC PCI to USB Open Host Controller.
4. After Windows prompts that the device has been safely removed, use the
ejector button on your laptop to remove the data card from the PCMCIA
slot. Do not pull the data card out by the antenna.
Software Uninstallation
1. Click Start → Programs → ZTE Wireless Data Card → uninstall, to
uninstall the dialer software.
2. Click Next to uninstall the software. This process may take several
Functions & Operation
Interface introduction
Tray Icon Descriptions
The card is not connected.
The wireless data card is initializing.
The wireless data card is connected.
The use of Tray Icons
Right click the tray icon and the following menu will appear:
Close Radio: Turn the radio off to comply with FAA regulations, where radio
devices must be off during flight.
Help: Enter the interface of Help.
About: View the information about the data card.
Exit: Shut down the application interface.
Connecting to Internet
You can browse web pages after you have accessed to Internet with the
wireless data card. You can also receive SMS messages while surfing the
1. Connecting to the Internet
Select File → Home Page and click Connect.
When connected, Status: connected successfully will appear together
with data amount, rate and time connected.
An icon
in the Windows system tray will appear to indicate the
connection status.
Once the internet connects, the following connection information is
Status of the connection and transmission.
• Connected Successfully: Connected or transmitting data
• Dormant: If data is not sent or received for a period of time, the
dialer will display Dormant.
Duration of the data connection.
Current network used for connection (CDMA 1X-EVDO)
Traffic counters show the amount of traffic sent, received, and the
current data rate.
There are three main reasons why you might experience inadequate
signal strength.
You may be outside of the CDMA 1X network coverage area. Contact
your wireless service provider for coverage maps.
Your antenna is not completely extended or is pointed in the wrong
direction. You may be able to improve the signal strength by
reorienting the antenna.
You may be inside a building or near a structure that is blocking the
signal. If this is the case, you may be able to improve the signal
strength by changing the position or location of your PC.
2. Disconnecting from the Internet
Click Disconnect to disconnect from the Internet. After disconnected, a
will appear in the Windows system tray.
standby icon
Creating new messages
Click Messages → Create SMS to send an SMS message to an individual or
multiple subscribers.
Addressing messages:
¾ Enter the recipients’ number(s) in the To field. Use a semicolon (;) to
separate recipients.
¾ Click Contacts to open the contacts window. Double click on the
name of the recipient and that individual will be automatically added
to the To field. Holding down the Ctrl key while you click names
allows you to select multiple recipients.
¾ Entering the group name in the To field will send the message to all
of the recipients saved in the group.
To include a callback number, select the box Enable Callback Number
and enter the phone number in the space provided.
Click the Send button to send the message. After the message is sent
successfully, the SMS message will be saved in the Outbox (if auto-save is
not selected in SMS Settings) or Saved (if auto-save is selected). If sending
fails, the “Sending Failed” message will appear on the interface. Select Save
to save messages to Drafts.
Viewing Received Messages and Sent Messages
Select Messages → Inbox to check received SMS messages; select
Messages → Outbox to check sent SMS messages; select Messages →
Drafts to check saved SMS messages; and select Messages → Saved to
check the saved messages moved from the Inbox and Outbox.
Read: Select a record, and click Read. You can read all the information
of short messages including the content of short message, the sender’s
phone number, delivered date and time.
Reply: To reply to a message, select a record and click Reply. The
phone number of the sender will be populated in the send area. Enter
your message and click Send to send the message.
Save: Save the selected message to the Saved.
Forward: Send the short message to the other recipients.
Delete: Delete the selected SMS messages.
Delete All: Delete all messages.
Exit: Return to the main Message interface.
When a new message arrives, the prompt “You have a new message from
XXX” will appear. When there are more than one message arriving at the
same time, “You have new messages” will appear. Click Read, and the
interface will automatically switch to the Inbox. New messages will be
displayed in red.
The maximum capacity of the inbox is 500 messages, and new messages
cannot be accepted when the inbox is full. The system will indicate that the
inbox must be cleared for a new message to be saved.
Note: The new message dialogue box can be minimized. It will not
prompt again when new messages arrive.
SMS Settings
Select Messages → SMS Settings to change the SMS options.
1. Common settings
ƒ Save Time: Select the duration for saving messages in the SMS
ƒ Auto Save: Select Auto Save automatically saves sent messages in
the Saved.
ƒ Priority: Set the priority of the sending SMS.
ƒ Auto Delete: Select Auto Delete automatically deletes old messages
when the Inbox is full.
ƒ Open Status Report: Select to inform the user that the SMS has
been received successfully.
Click Apply to confirm settings, or click Cancel to restore the original
2. Group settings
This application enables you to create groups. You can send messages to
multiple recipients saved in a group. You can edit up to 10 groups with up to
10 records in each group. Each record consists of name and mobile phone
Add Group: Add a new group
Edit Group: Edit the selected group.
Append: Add a new record
Edit: Edit the selected record
Delete: Delete the selected record
Contact: Enter a new record selected from contacts
Delete Group: Delete the selected group
Click Apply to confirm settings, or click Cancel to restore original settings.
Click Messages → Contacts to switch to the phone book interface. Each
record includes the contact name, mobile phone number, family phone
number, office phone number, and email address.
Edit: Select a record from the list and click Edit button
Save: Save the edited record
Send SMS: Send an SMS message to the mobile subscriber
Cancel: Cancel any changes that have been made
Append: Append a new record
Save: Save the record
Cancel: Cancel editing the information
Delete: Delete a selected record.
Send SMS: Send an SMS message to the mobile phone number in the
selected record.
Search: Input the characters, numbers, or names in the Input Keyword
field and click Search. The records matching the search criteria will be
Click Tools → History to view the connection records for previous sessions.
Select a time duration to view all the records for the selected period. To delete
a record, highlight the desired record and click the Delete button.
Select Tools → Connection to view the username, password and
connection number. If you have difficulty connecting, please consult the
network operator for the correct username and password. The user
configuration information may be different for different service providers and
network types.
If auto-reconnect is selected, the dialer will automatically reconnect to the
network if the connection is lost.
In the Mode tab, you can select which data network you want to connect to.
CDMA 1X+EVDO: Selecting CDMA 1X+EVDO will search for both CDMA 1X
and EVDO networks. If both networks are available, EVDO will be selected
to maximize the data rate.
EVDO Only: If EVDO Only is selected, the card will only connect to
high-speed EVDO networks. The SMS function will not work in EVDO Only
CDMA 1X Only: If CDMA 1X Only is selected, the card will only connect to
low-speed CDMA 1X networks. The SMS function will work in CDMA 1X
Only mode.
Click Tools → Settings to switch to the settings interface. The interface
allows modification of ringtones and to backup contacts and SMS records.
1. Backup
¾ Backup Contacts: Click Browse to select a location to back up the
files and click Backup Contacts to save the file.
¾ Backup SMS: Click Browse to select a location to save the SMS
records and click Backup SMS to save the file.
2. Ring tone
Click the Ring Tone tab to set the alerts for connection, disconnection and
incoming SMS messages. These alerts are played by the PC. The audio file
supports .wav format. If you select "Mute", it will disable the ring tone feature.
Click Apply to confirm the operation or click Cancel to restore the original
1. OTA
Click Activate in the OTA tab to automatically activate the data card. This
process may take several minutes. After the activation process is complete,
the device will restart automatically. You can then attempt to connect to the
internet by clicking on File → Home Page and clicking Connect.
If activation fails, contact your service provider for assistance with manual
2. Programming
If automatic programming fails, click on the Programming tab and enter the
Client Subsidy Lock (CSL) provided by your service provider. After entering
the code, you will be instructed to enter you phone number. Click Apply to
accept the changes.
Click the Help icon to switch to the help interface. This provides information
about the data card, such as installation instructions, functionality and
information about the application software and hardware.
FAQ & Answers
If you experience problems when using your ZTE MY39 data card, please
refer to the following questions and answers to resolve the problem. If the
problem still exists, please contact your service provider or visit the ZTE
Canada webpage at www.ztecanada.com/support.
After the dialer software
is opened, the datacard
initializes for a long
time, and then prompts
“data card has an error”.
The data card cannot
connect to the internet
and/or cannot send or
receive SMS
Possible Causes
Problem with the
PCMCIA card slot
Problem with the
software installation
The data card is not
The radio is closed
The signal strength is
Check that the data
card light is illuminated.
If the light is off, reinsert
the data card.
If the light is illuminated,
right click My
Computer and select
Properties →
Hardware → Device
Manager. If there is an
exclamation point
beside the ZTE modem
or the ZTE ports,
reinstall the software. If
the problem persists,
please contact you
service provider.
Follow the activation
procedure on page 10
Right click the ZTE icon
on the system tray and
click Open Radio
Adjust the position of
the antenna or your
The dialer software
gives the error message
“Data connection failed”
The username and
password are incorrect
“Invalid Input Number”
is prompted when
sending an SMS
No alert tone is played
when receiving SMS
messages or when
connecting or
disconnect from the
You have written invalid
characters in the To:
Websites cannot be
opened after connecting
to the internet
The internet settings
are incorrect
There may be a virus
on the laptop
The ringtones are
The PC sound card is
not installed or is
Select Tools →
Connection and enter
the correct username
and password.
Ensure the To: box
contains numbers only.
Select Tools →
Settings → Ring Tone
and ensure the Mute
button is not selected.
Enable or reinstall the
sound card drivers.
Restore the default
internet settings
Use antivirus software
to remove the virus
If you have any difficulties installing or using your new ZTE MY39 EVDO card,
please contact TELUS’ toll-free customer support line at 1-800-558-2273.
The call centre is open from 8 a.m. to 10 p.m. (EST) Monday to Friday and
from 9 a.m. to 8 p.m. (EST) Saturdays and Sundays.
Online Help
The ZTE MY39 has extensive online help, which includes documentation,
answers to frequently asked questions (FAQ) and the latest software. Visit
the ZTE Canada webpage at www.ztecanada.com/support for more
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