DE350 User Guide V1.6
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User Manual for Wireless Firefly Dermatoscope DE350
WIRELESS DERMATOSCOPE
Version: 1.6
DE350
User Manual
THANKS FOR SELECTING A WIRELESS FIREFLY DERMATOSCOPE
To take full advantage of this product’s advanced capabilities,
and to properly and safely use this product, please read the manual carefully.
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User Manual for Wireless Firefly Dermatoscope DE350
Version: 1.6
Copyright 2012 by Firefly Global. All rights are reserved. No one is permitted to reproduce or
duplicate, in any form, this manual or any part thereof without permission from Firefly Global
(www.fireflyglobal.com).
Firefly Global assumes no responsibility for any injury, or for any illegal or improper use of the
product, that may result from failure to use this product in accordance with the instructions,
cautions, warnings, or indications for use published in this manual.
Software in this product is copyright of Firefly Global and its vendors. All rights are reserved.
The software is protected by U.S. and international copyright laws and international treaty
provisions applicable worldwide. Under such laws, the licensee is entitled to use the copy of
the software incorporated with this instrument as intended in the operation of the product in
which it is embedded. The software may not be copied, decompiled, reverse-engineered,
disassembled or otherwise reduced to human-perceivable form. This is not a sale of the
software or any copy of the software; all rights, title, and ownership of the software remain
with Firefly and/or its vendors.
Caution: Changes or modifications not expressly approved by Firefly Global will void the
purchaser’s authority to operate the equipment and its warranty.
MDSS GmbH
Schiffgraben 41
30175 Hannover, Germany
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User Manual for Wireless Firefly Dermatoscope DE350
Version: 1.6
TABLE OF CONTENTS
Introduction ................................................................................................................ 4
Warnings & Cautions .................................................................................................. 5
Warning .................................................................................................................................. 5
Caution ................................................................................................................................... 5
Check List .................................................................................................................... 7
Nomenclature ............................................................................................................. 8
Operation .................................................................................................................... 9
Setting up the software application: ........................................................................................ 9
Connect to PC: ...................................................................................................................... 9
Power the Device On:............................................................................................................. 9
Charging Battery: ................................................................................................................... 10
Channel Mapping: .................................................................................................................. 10
Using the Firefly Dermatoscope System: .................................................................................. 10
Recommended holding position: .............................................................................................. 11
High zoom use:...................................................................................................................... 12
Brightness Adjustment: .......................................................................................................... 13
Using Focus: .......................................................................................................................... 13
Using the image capture control: ............................................................................................. 13
Using the Polarizer: ................................................................................................................ 14
Standby and Remove device: .................................................................................................. 14
Launch the Software Application: ............................................................................................ 15
Viewing the Images: .............................................................................................................. 15
Maintenance and Service .......................................................................................... 18
Cleaning recommendation ....................................................................................................... 18
Recycling the system components ............................................................................................ 18
Service policy......................................................................................................................... 19
Specifications ............................................................................................................ 20
Limited Warranty ...................................................................................................... 21
Troubleshooting ........................................................................................................ 24
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User Manual for Wireless Firefly Dermatoscope DE350
Version: 1.6
INTRODUCTION
The Wireless Firefly Dermatoscope System consists of a wireless digital Dermatoscope, a compact USB
receiver, software application and a charge cable. Only a computer equipped with a free USB port is needed
to use the system.
The Firefly Dermatoscope System is designed for effective operation under a variety of conditions and
typical video parameters are set at the factory. The software allows users to adjust most parameters
including Saturation, Hue, Brightness, Contrast and Sharpness for desired applications.
The System is equipped with an integrated polarizer ring. Rotating the ring enables multiple degrees of
polarization for dermascopy applications. The System is also equipped with a fine focus wheel which
enables crystal clear images at very high degrees of magnification.
System Requirements
The Wireless Firefly Dermatoscope System requires a user PC system running Windows XP Service Pack 2
or later operating system, a viewing screen, and a PC with an available USB 1.1 or 2.0 port.
Intended use
The Firefly Dermatoscope System is intended to conveniently enable skin inspection and image recording.
User Profile
The Wireless Firefly Dermatoscope System is intended for applications such as:

Skin examinations

Hairline examinations

Medical schools

Science education
Warranty Registration
Register your Firefly device at http://www.fireflyglobal.com/warranty-registration/ within two weeks of
your purchase and maintain your original receipt.
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User Manual for Wireless Firefly Dermatoscope DE350
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WARNINGS & CAUTIONS
Please familiarize all operating personnel with the general safety information in this summary.
Specific warnings and cautions are also found throughout this manual.
Warning
A warning statement in this manual identifies a condition or practice which if
not corrected or discontinued immediately, could lead to injury, illness, or
death.


Do not use in the presence of flammable anesthetics.
This product has no user serviceable/replaceable parts. Please refer all
service to authorized service personnel.

This product generates and records reference images from inputs obtained
from the software application FireflyPro. These reference images are not
intended for medical or other diagnostic purposes.
Caution
A caution statement in this manual identifies condition or practice, which if not
corrected or discontinued immediately, could lead to equipment failure,
equipment damage, or data loss.

In order to obtain optimum performance and ensure patient safety, thoroughly
read this manual.

Do not use the Wireless Firefly Dermatoscope if you notice any signs of
damage to the components of the system. Contact customer service for
immediate assistance.

Do not attempt to disinfect the Wireless Firefly Dermatoscope System using
glutaraldehyde products, ethylene oxide gas, steam or any other liquid or gas
disinfectant.

The signal output (USB Port) connector is intended for connection of only
devices complying with IEC 60601-1, or other IEC standards (for example,
IEC 60950), as appropriate to the device. Connecting additional devices to the
Wireless Firefly Dermatoscope System is not allowed. You are responsible for
verifying that the system complies with the requirements of the system
standard IEC 60601-1-1.
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
This product complies with current required standards for electromagnetic
interference and should not present problems to other equipment or be
affected by other devices. As a precaution, avoid using this device in close
proximity to other equipment.

Do not apply alcohol, chemicals, or water to the lens.
optical assembly will damage internal components.
Any liquids entering the
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User Manual for Wireless Firefly Dermatoscope DE350
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CHECK LIST
Before starting, check that all the following items have been included with your product. If anything is
missing, contact your dealer.
Dermatoscope x 1pc
Receiver x 1 pc
Power Adapter x 1pc
Cradle x 1 pc
100-240V AC to 5V USB DC
Notice: Actual Shape may vary.
Clip x 1 pc
USB DC power cord x 1 pc
Scope spacer x 1pc
Software Application CD
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User Manual for Wireless Firefly Dermatoscope DE350
NOMENCLATURE
Version: 1.6
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User Manual for Wireless Firefly Dermatoscope DE350
Version: 1.6
OPERATION
To obtain a clear image, please grip the Firefly Dermatoscope; remain still and avoid vibration as much as
possible during observation.
Setting up the software application:
Prior to using the Firefly Dermatoscope for the first time, install the FireflyPro software application following
the instructions provided with the installation CD.
Connect to PC:
Connect the compact receiver to the PC’s USB port
Power the Device On:
Push the ‘Power Button’ at the rear of the dermatoscope to activate the device. An indicator light will turn
on to confirm the power status.
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Charging Battery:
 Duration:
The Wireless Firefly Dermatoscope has a built-in high efficiency lithium battery that enables more than 3
hours continuous operation.
 Charging the Battery:
Through the mini-USB port at the rear of the dermatoscope, the embedded battery can be charged with the
provided USB DC cable. The cable must be connected to the USB port of a PC or to the “USB Power
Adapter”, which can charge directly from a wall outlet.
 Overload Protection:
The overload protection circuit will prevent overcharging when the battery is full and the “Indicator” will
turn green.
 Power Indication:
The power indicator light is normally red during operation, but it will turn blue when the remaining battery
life is less than 30 minutes.
The lithium battery is a delicate and consumable item. It is expected to last through years of
use and is guaranteed for twelve months from its purchase against defects. If there is any
battery related issue, please contact customer service immediately. Battery replacement by
unauthorized personnel or replacement with unauthorized batteries may damage the system and voids the
overall warranty.
Channel Mapping:
On the rear right side of the dermatoscope, there is a switch allowing users to set the
wireless channel. Both the receiver and dermatoscope must be set to the same
channel for proper operation:




CH
CH
CH
CH
1:
2:
3:
4:
Channel
Channel
Channel
Channel
1
2
3
4
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Using the Firefly Dermatoscope System:
Recommended holding position:
It is suggested to hold the dermatoscope, transparent cover forward, with the thumb held on
the equipment. This holding position offers relative stability and allows lens control. The index finger is
still free to rotate and adjust the focus wheel (as shown).
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High zoom use:
When there is a need for high zoom, maintaining body stability becomes more paramount. In such
instances, it is suggested that the digital Microscope focus wheel opening should be placed towards
the user, and the transparent cover vertically downward. This enables easy access to the focus wheel and
a very stable position. A smooth desktop may be used as an observation platform. (Shown below)
Device vertically downward (stable observation)
Focus:
Based on the relative height of the observed object,
the focus wheel can be turned for a clear image.
When a higher magnification is required, the
focus wheel can be turned to the left (see below).
If a larger field of view is required, the
Microscope can be moved farther away and the
focus wheel turned to the right.
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User Manual for Wireless Firefly Dermatoscope DE350
Brightness Adjustment:
On left rear side of the dermatoscope, a knob allows the user to control
the brightness of the LEDs:


Backward Turn: Decrease Brightness
Forward Turn: Increase Brightness
Using Focus:
Default Position: Match the scale “50” to arrow mark.
Using the image capture control:
Press and release the Capture button to capture image
frames. The system will generate a shutter sound from
the PC speaker as confirmation.
Version: 1.6
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Using the Polarizer:
The DE350 is equipped with an integrated polarizer feature. To activate polarization, turn the black ring
behind the nose extender. Multiple degrees of polarization may be achieved by gradually turning the
polarizer ring from 0degrees to 360degrees.
Standby and Remove device:
To temporarily turn off or remove the device, push and release the power button
to the “OFF” position. The device must also be turned off through the Windows
operating system:
 On your Microsoft Windows Desktop, click My Computer
in the left pane. Double-click the USB Video Device
(Wireless Digital Microscope in Windows Vista and Windows 7).
After turning off the device through Windows above, the
compact receiver can be unplugged from the PC’s USB port.
Using this sequence will avoid transient voltages from
potentially causing hardware damage.
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Launch the Software Application:
Double-click the FireflyPro.exe icon on your computer desktop:
Viewing the Images:
FireflyPro software controls your Firefly Dermatoscope. The Microscope communicates with the PC
through the USB compact receiver. The user can configure the video properties, review live images,
capture images, record video clips and perform a variety of powerful measurement and documentation
functions.
The main features of FireflyPro are shown below:
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User Manual for Wireless Firefly Dermatoscope DE350
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Tool bars
The Tools bars enable quick access to the functions of FireflyPro software. The tool bars can be
grouped into Control, Images and Device tool bar sets.
Control Tool bar:
Icon
Icon Name
Function Description
Play
Start the video stream preview
Pause
Freeze live video image frame
Video Setting
Configure video properities
Video Recording
Video recording and settings (frame, period, quality, codec etc...)
Undo
Undo the previous Rotation, Text Comment and Zoom
Redo
Redo the previous Rotation, Text Comment and Zoom
ROI
Select region of interest (ROI) on live video stream
Undo ROI
Revoke ROI selection
Rotation
Rotate live video 0°, 90°, 180°, 270°
Mirror
Mirror live video horizontally
Flip
Flip live video vertically
Text Comment
Add text layer on image
Image Measure
Launch image measurement application
Zoom +
Zoom-in live video up to 300%
Zoom -
Zoom-out live video down to 10%
Zoom Ratio
Set Zoom ratio from 10-300
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Image tool bar:
Icon
Icon Name
Function Description
Save Image
Store frozen image
Image Capture
Capture and store instant image from live video
Image Browsing
Browse images in working directory
Working Directory
Pop-up to select working directory path
Working directory path
Device Tool bar:
Icon
Icon Name
Device Connect
Function Description
Refresh image device connection
Select a video format (default 640x480 YUY2)
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User Manual for Wireless Firefly Dermatoscope DE350
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MAINTENANCE AND SERVICE
Cleaning recommendation
CAUTION
Do not apply alcohol, chemicals, or water to the lens. Any
liquids entering the optical assembly will damage internal components.
Use a dry cloth to clean the Digital Firefly Dermatoscope on a weekly basis.
Recycling the system components
Within the EU
Do not dispose of this product as unsorted municipal refuse. Submit for separate collection
as specified by Directive 2002/96/EC of the European Parliament and the Council of the
European Union on Waste Electronic and Electrical Equipment (WEEE).
If this product is contaminated, this directive does not apply. For more
specific disposal information contact Customer Service.
Outside the EU
When the product and its components reach end of life, recycle the product according to
national, state, and local regulations.
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Service policy
All repairs on products under warranty must be performed or approved by Firefly or its
authorized resellers. Unauthorized repairs will void the warranty. In addition, whether or
not covered under warranty, any product repair shall exclusively be performed by
Firefly-certified service personnel.
If the product fails to function properly — or if you need assistance, service, or spare parts —
contact your Firefly reseller.
Before contacting your reseller, try to duplicate the problem and check all accessories to
ensure that they are not causing the problem. When calling, please be prepared to provide:
•
Product name and model number and complete description of the problem.
•
Serial number of your product (if applicable).
•
Complete name, address and phone number of your facility.
•
For out-of-warranty repairs or spare parts orders, a purchase order (or credit card) number.
•
For parts orders, the required spare or replacement part numbers.
If your product requires warranty, extended warranty, or non-warranty repair service, please
contact your Firefly reseller. A customer service representative will assist you in
troubleshooting the problem and will make every effort to solve it over the phone, avoiding
potential unnecessary returns. In case a return cannot be avoided, the representative will
record all necessary information and will provide a Return Authorization number, as well as
the appropriate shipping address. The Return Authorization number must be obtained prior
to any return.
If you have to return your product for service, follow these recommended packing
instructions:
•
Disconnect all hoses, cables, sensors, power cords, and ancillary products (as appropriate) before
packing, unless you suspect they are associated with the problem.
•
•
Wherever possible use the original shipping carton and packing materials.
Include a packing list and the Return Authorization number.
It is recommended that all returned goods be insured. Claims for loss or damage to the
product are the responsibility of the sender.
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User Manual for Wireless Firefly Dermatoscope DE350
SPECIFICATIONS
Item
Specification
Weight
Approximately 100 g (0.22 lb)
Length: 11.4 cm (4.5 inches)
Dimensions (approximate)
Height: 3.7. cm (1.5 inches)
Width: 3.7 cm (1.5 inches)
Power
USB 5 VDC, 150mA
Protection against ingress of water
IPXØ
Operating conditions
Temperature
+10°C to +40° C (+50°F to +104°F)
Relative humidity
30% to 75% noncondensing
Altitude
700 to 1060 hPa
Shipping and storage conditions
Temperature
-20°C to +49°C (-4°F to +120°F)
Relative humidity
95% noncondensing max.
Wireless power
Less than 10mW
Sensitivity
-87dBm
Noise ratio
47dBm
Antennae resistance
50Ω
Wireless Link
4 channels
Coverage
Over 5 meters (15ft) on open field
Battery
More than 3 hours continuous usage
Capacity
850mAh (Lithium battery)
Service
Authorized personnel only
Safety Compliance
FCC, CE and RoHS compliant
Patent
Patent Pending
Version: 1.6
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User Manual for Wireless Firefly Dermatoscope DE350
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LIMITED WARRANTY
Limited Hardware Warranty (through distributors & resellers)
Firefly Global hardware products come with a 1-year limited hardware warranty. The warranty is extended
through Firefly Global authorized representatives and resellers. If you have a warranty claim, please
contact the store, distributor, or website through which the product was purchased.
Register your Firefly device at http://www.fireflyglobal.com/warranty-registration/ within two weeks of
your purchase and maintain your original receipt.
What is covered by this limited hardware warranty?
This limited hardware warranty covers defects in materials and workmanship in your Firefly Global
hardware products.
What is not covered by this limited hardware warranty?
This limited hardware warranty does not cover:
Software, including the operating system and software added to or bundled with the Firefly Global
hardware products
 Problems that result from:

•
•
•
•
•
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by Firefly Global
Usage that is not in accordance with product instructions
Failure to follow the product instructions
Problems caused by using accessories, parts, or components not supplied by Firefly Global
Products with missing or altered serial numbers
 Products for which Firefly Global or its distributors have not received payment
 Normal wear and tear

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). FIREFLY GLOBAL'S
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND
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CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN
TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR
INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED
WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE
WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION,
ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE
THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE
MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
How long does this limited hardware warranty last?
The limited hardware warranty on all Firefly Global products begins on the date of the packing slip, invoice,
or receipt. The warranty period is not extended if a warranted product or any parts are repaired or
replaced. Firefly Global may change the availability of limited hardware warranties, at its discretion, but
any changes will not be retroactive.
What do I do if I need warranty service?
Before the warranty expires, please contact the store, distributor, or website through which the product
was purchased.
What will Firefly Global do?
Firefly Global or its authorized representative or reseller will repair any Firefly Global hardware products
returned that prove to be defective in materials or workmanship. If Firefly Global or its authorized
representatives are not able to repair the product, we will replace it with a comparable product that is new
or refurbished.
When you contact our authorized representatives or resellers via phone or email, they will issue a Return
Material Authorization Number for you to include with your return. You must return the products in their
original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if
the product is lost or damaged in shipment. The repaired or replacement products will be returned to you.
The reseller or authorized representative will pay to ship the repaired or replaced products to you if you
use a delivery address in the country where the reseller is located. Otherwise, the product will be shipped
to you freight collect.
If it is determined that the problem is not covered under this warranty, you will be notified and informed
of service alternatives that are available to you on a fee basis.
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How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in
building replacement parts and systems. Refurbished parts and systems are parts or systems that have
been returned to Firefly Global, some of which were never used by a customer. All parts and systems are
inspected and tested for quality. Replacement parts and systems are covered for the remaining period of
the limited hardware warranty for the product you bought. Firefly Global owns all parts removed from
repaired products.
May I transfer the limited hardware warranty?
Limited hardware warranties are not transferable.
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TROUBLESHOOTING
Installation related questions
Q1: I installed the software, restarted my computer, and then plugged in my wireless receiver and
I got the message “Device driver software was not successfully installed”, what should I do?
a) You may have accidently installed the DE300 software instead of the DE350. Please
uninstall software, restart computer, and install the DE550 software. To uninstall, please
follow the steps outlined in the “Uninstallation Instructions” section below.
Q2: When I launch FireflyPro, all I see is a white box or a box with ‘snow’?
a) Make sure you turn on your camera and confirm the wireless receiver and the camera are
on the same channel. If you still don’t see an image the camera’s battery may be drained,
please charge the device.
Q3: When I launch FireflyPro all I see is a black and white image without any color, what is the
problem?
a) Make sure you turn up the brightness dial on the side of the camera to its maximum
setting. If this doesn’t solve the problem be sure to charge the battery.
Q4: I installed the wireless software and double clicked on the FireflyPro icon, but the software
keeps telling me to plug-in device and turn on LED, what is wrong?
a) Make sure the wireless receiver is plugged into your system.
Q5: I double clicked on the FireflyPro icon and the following pop-up appeared, what do I do?:
“The wizard could not find the software on your computer…It is recommended that you
connect to the internet so that the wizard can search online and look for the appropriate
software. Yes, connect and search for the software on the Internet.
No, do no connect to the Internet now.”
a) You may have launched the FireflyPro software before the device drivers had a chance to
install. Please start over by uninstalling and then reinstalling the software. To uninstall,
please follow the steps outlined in the “Uninstallation Instructions” section below.
Following uninstallation, restart the computer and reinstall the software. When you plug in
the wireless receiver for the first time after installing the software, you need to wait a few
minutes for the necessary driver to install (simply follow the prompts for installation). Be
sure to full install the wireless receiver driver before launching the software.
Q6: The following pop-up message appeared what does this mean?
“Found New Hardware. A problem occurred during installation. Your new hardware might not be installed
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correctly.”
a) Your wireless receiver is probably plugged in but the driver was not installed prior to
connecting the wireless receiver to your computer, this is normally a result of having
installed the DE300 instead of the DE350 software. To fix this, unplug your
wireless receiver, eject software CD (if it is in your computer), and uninstall software. To
uninstall, please follow the steps outlined in the “Uninstallation Instructions” section
below. Restart the computer, reinstall the software and make sure to select the
CORRECT product. Then restart computer and plug in wireless receiver. When you plug in
the wireless receiver for the first time after installing the software, you need to wait a few
minutes for the necessary driver to install (simply follow the prompts for installation). Be
sure to full install the wireless receiver driver before launching the software.
Q7: I installed the DE300 software but I also bought a DE350, do I need to also install the DE350
software?
a) The DE300 can run on both the DE350 and the DE300 software. However, the DE350 can
only run on the DE350 software. To use both the DE300 and the DE350 on the same
software, install only the DE350 software.
Q8: I see a window pop-up with the following “Device driver software was not successfully
installed”, why did this happen?
a) You may have tried to launch FireflyPro before the device driver was fully installed. Please
restart computer
Q9: Can I install the software without a CD?
a) Yes, please contact [email protected] for a downloadable version of FireflyPro.
Q10: I installed the FireflyPro software and all I see is a blank white screen.
a) Please ensure the wireless receiver and the Firefly are set to the same channel.
b) Please make sure your camera is charged.
c) Make sure the brightness dial is set to the maximum setting.
Q11: I see the following error message "The current version of the application could not be
determined. The setup will terminate now”, what should I do?
a) Please do the following:
* Click on the Start button.
* Click on Run.
* Type C:\Program Files\Common Files into the text box and press OK.
* Right-click on the InstallShield folder, and choose rename.
* Change the name to InstallShieldOld.
* Start the software installation again from the CD.
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Uninstallation Instructions
Q1: How do I uninstall FireflyPro software?
a) Please follow these steps:
1. From the “Start” menu, select “Control Panel”
2. Select “Add or Remove Programs”
3. Click on FireflyPro and select “Remove” from the top of the window
4. When prompted with “Do you want to completely remove the selected application and all of its
features?” Select “Yes”.
5. Unplug wireless receiver from computer.
6. Eject software CD
7. Restart computer.
8. Uninstallation is now complete.
Functionality related questions
Q1: My dermatoscope was working fine yesterday but today the software crashed, what is wrong?
a) Make sure the wireless receiver is plugged DIRECTLY into your computer, i.e. not into a USB hub
or USB extender cable.
Q2: My Firefly will not charge, what should I do?
a) If you do not see a red LED lit up on the Firefly but instead see a flashing red/green LED on the
Firefly, please make sure you are using the original short USB cable for charging. Using a long
cable will not work properly for CHARGING.
b) When you plug in the mini-USB cable the LED on the device will turn red. If you do not see a solid
red light, please try using the computer USB port instead of the AC charger or vice versa. If this
does not solve the problem try another short USB cable.
Q3: There is a lot of interference (visual artifacts and disturbances) on the screen, what can I do to get
better reception?
a) Your camera may be experiencing interference from other wireless devices or may have weak
signal strength. Please try the following steps:
1. Look for a wireless channel with less interference by switching the wireless channel
both on the camera and wireless receiver.
2. Do not cover the back of the camera with your hand. This is where the antenna is
located.
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3. Do not place the wireless receiver under metal desks, inside metal cabinets or near
metal furniture.
b) Eliminate as many physical obstacles as possible between the camera and the wireless receiver.
c) Move any 5.8GHz cordless phones away from the camera as they may cause interference.
d) Tilt the wireless receiver up and down for better reception.
e) Recharge the camera to strengthen its power output.
General Product Questions
Q1: Will the Firefly device work on my Mac if I’m running Windows on my Mac?
a) Although Firefly devices do not have native Mac OSx support, they do work well with
Windows emulation packages such as Parallels, VMware, etc.
Q2: Can I use the Firefly products on a thin client?
a) No, a designated CPU is required to run FireflyPro.
Q3: Can I install the software without a CD?
a) Yes, please contact [email protected] for a downloadable version of FireflyPro.
Q4: Can I use my Firefly with my EMR system (such as Noah, Cornerstone, etc.)?
a) FireflyPro captures .bmp and .AVI files which can be downloaded to most EMR/EHR
systems.
Q5: What do I do when my computer is woken-up from standby or hibernation and FireflyPro
software stops working?
a) Please close and try restarting the FireflyPro software application again.
For additional FAQ and support, please go to http://www.fireflyglobal.com/faqs/
Thank you for choosing Firefly.
www.fireflyglobal.com
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