DSL TopUp User Manual For Customers

DSL TopUp User Manual For Customers
Telkom
User Manual for TelkomInternet
DSL TopUp Tool
Proprietary & Confidential Company Information
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Table of Contents
1.
2.
3.
4.
5.
6.
6.1
7.
8.
INTRODUCTION ......................................................................................................1
BENEFITS TO TELKOMINTERNET CUSTOMERS .................................................1
KEYWORDS, ABBREVIATIONS AND ACRONYMS ................................................2
REFERENCES .........................................................................................................2
HOW TO USE THIS MANUAL..................................................................................3
GENERAL SYSTEM FUNCTIONS ...........................................................................3
Main Menu Layout ..................................................................................................10
USER SUPPORT ...................................................................................................10
APPENDIX A ERROR MESSAGES .......................................................................11
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1. INTRODUCTION
TelkomInternet TopUp Tool is used by TelkomInternet customers to TopUp their
account. This tool has been enhanced to include 3D Secure.
3D Secure is an XML-based protocol used as an added layer of security for online
credit card transactions. It was developed by Visa to improve the security of Internet
payments and offered to customers as the Verified by Visa service. Services based
on the protocol have also been adopted by MasterCard, under the name MasterCard
SecureCode, and by JCB International as J/Secure.
The basic concept of the protocol is to tie the financial authorization process with an
online authentication. This authentication is based on a three domain model (hence
the 3-D in the name). The three domains are:
•
Acquirer Domain (the merchant and the bank to which money is being paid).
•
Issuer Domain (the bank which issued the card being used).
•
Interoperability Domain (the infrastructure provided by the credit card scheme
to support the 3-D secure protocol).
2. BENEFITS TO TelkomInternet CUSTOMERS
•
Extra protection and peace of mind when you’re shopping online
•
Protects your card against unauthorised use
•
You can have confidence that TelkomInternet has made your security a
priority.
•
Increased consumer confidence when purchasing on the Internet
•
No special application software is needed at the cardholder access device
•
Easy to use
•
Control over card use for online purchases
Please Note: This security feature has been implemented on all applications at
Telkom that are using credit card as a method of payment.
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To see how this feature has been implemented on TelkomInternet TopUp Tool, see
Section 6.
3. KEYWORDS, ABBREVIATIONS AND ACRONYMS
Abbreviation
Description
TI
TelkomInternet
ADSL
Asymmetric digital subscriber line
CVV
Check Verification Value
4. REFERENCES
Ref
Document Name
Author
ITSD
Number
Date
Published
1
Functional Design Specification
Technical Design Specification
ITSD112043
ITSD113063
2010-01-26
2
Hlengiwe
Kunene
Solomon
Mokonyane
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2010-03-23
2
5. HOW TO USE THIS MANUAL
Contents of the manual:
o Section 6 : TelkomInternet TopUp Tool - shows how you can use the system
to TopUp your TelkomInternet account
o Section 7 : TelkomInternet Admin Tool – shows where you can view your
TopUp Transactions
o Section 8 : shows error codes that can be displayed while topping up account
6. GENERAL SYSTEM FUNCTIONS
Figure 1 shows the TelkomInternet TopUp Login page. To login you will need your
TelkomInternet AllAccess username and password. You will notice that, the Login
Page (shown in Figure 1) has been updated with the 3D secure info.
Figure 1 TelkomInternet DSL TopUp Log In Page
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To get more information and to activate your credit card for 3D Secure, the Telkom
TopUp page (Figure 2) displays a list of banks which are 3D secure compliant and
with their 3D secure information.
Please Note : If your bank does not appear in the list below, please visit your bank
website or contact your bank.
Figure 2 More 3D Secure Info
After successfully logged on, the “Purchase DSL TopUp” form (shown in Figure 3)
will be displayed.
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Figure 3 Purchase DSL TopUp
You will notice the following in the “ Purchase DSL TopUp” Form:
o Visa and MasterCard Logos
When you click on the “Visa” logo, it will take you to Visa website and the “ Master
Card” logo will take to MasterCard website. These websites have more infomation
about 3D Secure.
PLEASE NOTE : The Visa and Mastercard websites are international links, if you
are a local only customer you will not be able to access these links. The best solution
will be to access your bank website.
o 3D Secure Notification
“ You will not be able to TopUp if your credit card is not activated for 3D Secure To
activate for 3D Secure click here””
The above notification will be displayed to remind customers that if their credit card is
not activated for 3D Secure they will not be able to use it. To activate their credit card
they will click the “here” link, which will take them to the Telkom page with 3D Secure
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more details, where they will be able to get the links to their banks to activate their
credit card for 3D Secure shown in Figure 2.
On the “Purchase DSL TopUp” form, the customer will be required to select the item
he/she wants to purchase, enter his credit card detail and click the “Submit” button.
After clicking the Submit button, the customer will be required to authenticate the
transaction by entering the 3D Secure PIN, which was created by him/her during the
activation process.
Figure 4 will be displayed, depending on the bank which issued the card
Please Note: You will notice that there are credit cards which are issued by
Discovery, Clicks, Jet , Woolworths, etc those credit card they maybe issued in
partnership with the South African banks, to find out where you can register your
credit card for 3D Secure, please contact the store/merchant who issued the card to
find out which bank they work with.
Figure 4 -3D Secure Authentication
Figure 4 depicts the following:
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o Member Bank logo – Depending on the bank you bank with, on production this
logo will be replaced by your bank logo
For an example, if your Visa credit card was issued by Standard Bank, a similar
screen shown in Figure 5 will be displayed.
Figure 5 Standard Bank 3D Secure PIN Example
If you have forgotten your password, click on the “New User/Forgot your password?”
link. This link will help you with the details on how you can recover your password for
more help click the “Help”. Each bank has its own processes and contact numbers
that can be used to retrieve the password.
If the 3D Secure PIN entered in Figure 4 or Figure 5 is correct, the customer will be
required to confirm his/her TopUp purchase by clicking the “Submit” button shown in
Figure 6.
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Figure 6 Confirm TopUp Purchase
If your TopUp Purchased was processed successfully, a confirmation screen will be
displayed as shown in Figure 7.
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Figure 7 TopUp Confirmation
Figure 8 View TopUp History
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To view TopUp purchased, click on “View History”, all bandwidth or data purchased
will be displayed as shown in Figure 8
6.1
Main Menu Layout
TelkomInternet TopUp Main page has the following Menu, as shown in Figure 3
Figure 9 TopUp Tool Main Menu
o Purchase TopUp – is used to purchase additional bandwidth/data.
o View History – to view all TopUp purchased.
o Logout – to logout of the application
You will notice the Visa and MasterCard logo which shows that the TopUp Tool is 3D
Secure Compliant.
7. USER SUPPORT
For any queries please contact 10215.
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8. APPENDIX A ERROR MESSAGES
The following are possible error messages that can be displayed while trying to
TopUp.
o If you have entered the incorrect credit card number, Figure 10 will be
displayed.
Figure 10 Incorrect Card Number
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o If you have supplied the incorrect 3D Secure PIN Code, an error
message shown in Figure 11 will be displayed.
Figure 11 Incorrect PIN
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o
If you leave the “Password unpopulated” see Figure 12
Figure 12 Password Field unpopulated
o
If your credit card was blocked, an error message shown in Figure 13
will be displayed. In case this happen, please contact your bank.
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Figure 13 Credit Card Blocked
o If your credit card is not activated for 3D Secure, the following message
will be displayed, see Figure 14.
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Figure 14 Credit Card no activated for 3D Secure
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