Getting Started Guide for Students - Courses

Getting Started Guide for Students - Courses
A Platform for Collaborative Learning at Pepperdine University
Getting Started Guide for Students
http://courses.pepperdine.edu
Anytime Support Desk
Available 24 hours a day,
7 days a week, 365 days a year
(866) 767-8623 Toll-free in USA
(310) 506-4357 (HELP)
Courses is powered by
Web Support Pages
http://services.pepperdine.edu/it/help
TABLE OF CONTENTS
REQUIREMENTS .................................................................................................................................4
Guidelines ................................................................................................................................................. 4
Supported Web Browsers ......................................................................................................................... 4
Technology Checklist................................................................................................................................. 4
GETTING STARTED .............................................................................................................................5
Log into Courses ........................................................................................................................................ 5
Direct Login ........................................................................................................................................... 5
WaveNet Link ........................................................................................................................................ 5
Getting Help .............................................................................................................................................. 5
Built-in Help .......................................................................................................................................... 5
Web Support Pages............................................................................................................................... 5
Anytime Support Desk .......................................................................................................................... 6
Layout and Navigation .............................................................................................................................. 7
Tabs: Access Your Course and Project Sites.......................................................................................... 7
Tools: Access Tools for Each Site in the Left Menu............................................................................... 8
Preferences ............................................................................................................................................... 9
Customize Tabs: Order or Hide Your Course and Project Sites ............................................................ 9
Notifications: Change How You Receive "Low" Priority Messages..................................................... 10
Privacy Settings ....................................................................................................................................... 11
Profile: Limit Who Can Search and View Your Information ................................................................ 11
Privacy Status: Set Your Course or Project Site Privacy ...................................................................... 12
COURSE BASICS................................................................................................................................ 13
Assignments: Submit Your Coursework .................................................................................................. 13
Submit an Assignment ........................................................................................................................ 14
Resubmit an Assignment .................................................................................................................... 15
Review Your Assignment Grade and Feedback .................................................................................. 17
Review Your Turnitin Report............................................................................................................... 18
Assignments: Frequently Asked Questions......................................................................................... 19
Drop Box: Share Documents Privately with Your Instructor................................................................... 20
Submit a Document to the Drop Box .................................................................................................. 20
Drop Box: Frequently Asked Questions .............................................................................................. 21
Forums: Contribute to Class Discussions ................................................................................................ 22
Reply to a Thread ................................................................................................................................ 24
Post New Thread ................................................................................................................................. 25
Forums: Frequently Asked Questions ................................................................................................. 26
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Gradebook: Check Your Grade Progress ................................................................................................. 27
View Your Grades................................................................................................................................ 28
Gradebook: Frequently Asked Questions ........................................................................................... 28
Messages: Communicate with Instructors and Participants .................................................................. 29
Email Your Instructor(s) or Classmate(s) ............................................................................................ 32
Delete a Message ................................................................................................................................ 32
Create a Folder.................................................................................................................................... 32
Move a Message to a Folder ............................................................................................................... 33
Messages: Frequently Asked Questions ............................................................................................. 34
Resources: Access Course Documents and Links .................................................................................... 35
Download a File .................................................................................................................................. 35
Resources: Frequently Asked Questions ............................................................................................ 36
Tests & Quizzes: Take an Assessment ..................................................................................................... 37
Test Taking Tips................................................................................................................................... 37
Complete Your Quiz or Test ................................................................................................................ 41
View Your Quiz or Text Results and Feedback .................................................................................... 42
Tests & Quizzes: Frequently Asked Questions .................................................................................... 42
TIPS ................................................................................................................................................. 43
Paste from Word: Eliminate Strange Code from Microsoft Word .......................................................... 43
Reset Arrows: Return to the Home Page of any Tool ............................................................................. 43
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REQUIREMENTS
Guidelines
Courses (powered by Sakai) is offered by Pepperdine University to support its academic mission. Use of
Courses is governed by existing university policies and guidelines.
University Code of Ethics (http://services.pepperdine.edu/hr/resources/policies/ethics.htm)
Computer/Network Responsible Usage (http://services.pepperdine.edu/it/policies/usagepolicy.htm)
Supported Web Browsers
For the best experience with Courses (powered by Sakai), please use a supported Web browser. There
are known issues with some Web browsers, such as Apple's Safari browser, so we encourage all users to
use one of the supported browsers listed below.
Macintosh
 Firefox 3.x or higher
Windows
 Firefox 3.x or higher
 Internet Explorer 8.x or higher
Technology Checklist
To use Courses, you must configure your supported Web browser with the following settings.
Required Settings
 JavaScript enabled
 Cookies enabled
 Java installed and enabled ( http://www.java.com )
Recommended Add-ons
 Adobe Flash Player (to play Web-based video files | http://get.adobe.com/flashplayer/ )
 Adobe Reader (to read PDF documents | http://get.adobe.com/reader/ )
 Apple iTunes (to play music and podcasts | http://www.apple.com/itunes )
 Apple Quicktime (to play Web-based video files | http://www.apple.com/quicktime )
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GETTING STARTED
Log into Courses
Accessing Courses is easy.
Direct Login
1. Open a supported web browser and visit http://courses.pepperdine.edu
2. Click "Pepperdine Login"
3. Enter your NetworkID and password (same as WaveNet)
WaveNet Link
1.
2.
3.
4.
Open a supported web browser and visit http://wavenet.pepperdine.edu
Enter your NetworkID and password
Click "Academic Resources" in the left menu
Click "Courses (powered by Sakai)"
Getting Help
Pepperdine University and Courses (powered by Sakai) offer many ways to get help.
Built-in Help
Inside Courses, you can easily get help information. Look for the blue question mark icon on
any tool page. A new window will open with the help information about the specific tool
you are using. You can also Search for help from the same pop-up window.
Web Support Pages
At Pepperdine University's Information Technology website, you can find help tutorials and information
about multiple tools and services, such as email, wireless network access, and Courses.
All help pages:
Courses help pages:
http://services.pepperdine.edu/it/help/
http://services.pepperdine.edu/techlearn/tools/courses/
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Anytime Support Desk
The Anytime Support Desk is available to answer questions and address issues with Pepperdine
University services, such as Courses. Helpful operators are available 24 hours a day, 7 days a week, and
365 days a year. They can resolve the most common problems directly or can report larger issues to the
appropriate departments within the university.
You may reach them at either:
(866) 767-8623 (toll free in USA)
(310) 506-4357 (HELP)
To assist you, the operators will need the following information:
 About you
o Your name
o Your Campus-wide ID number (CWID)
o Your NetworkID
o Your school
 About the class
o The class site in which you are experiencing a problem
o The class instructor's name
 About the problem
o The tool or feature you are using
o The error message you receive
 About your computer
o Your computer operating system
o Your web browser
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Layout and Navigation
Tabs: Access Your Course and Project Sites
In Courses, each site will appear as a tab near the top of the screen. Clicking on any of the tabs will bring
you to that specific site.
Figure 1: Access Your Sites Through Tabs
My Workspace
This is your area to set system preferences, store your own
documents, and create project sites.
Tabs
Each tab will open a course or project site. Tabs are ordered
alphabetically.
All My Sites
This tab offers an easy way to access all of your visible sites, past
and present. This tab will appear automatically once you are a
member of enough sites, usually more than four. All course sites
will be organized by the academic term, e.g. F14 for fall 2014. All
project sites are listed under the heading Projects.
"I can't find my course or project site."
If you can't locate your course or project site on Courses, we recommend the three steps below:
1. Check with your course instructor. All course sites are created automatically
before each academic term. However, instructors need to publish their course
sites before students can see them. Please consult with your instructor to see if
he/she is using Courses this term and has published the course site.
2. Wait one business day. Enrollments for official university courses are
automatically updated on Courses. If you enrolled recently or on a weekend,
your enrollment may not appear until the next business day. Updates happen
at 8 AM and 4 PM each business day.
3. Check the "All My Sites" tab. Tabs are ordered alphabetically by default. If you
are enrolled more than four sites, you can find your other sites in the "All My
Sites" tab. Click this tab to view your enrollments by academic term. You can
reorder your tabs; see the Preferences section to learn how.
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Tools: Access Tools for Each Site in the Left Menu
Each site will feature a number of tools. These tools appear in the left hand menu. Clicking a tool will
open the tool in the main content frame. Tools may also offer a gray toolbar for special options.
Figure 2: Left Menu and Tools
Left Menu
In all sites, you'll find a left menu with tools or options for the site.
Instructors and site owners can customize the tools available in a
site through Site Info > Edit Tools. They can also reorder the menu
through Site Info > Page Order.
Toolbar
Each tool has different capabilities. Some tools will allow you to
define settings or access additional information. You'll find these
features in a gray toolbar below the tool's page heading.
Reset Button
As you navigate a tool, Courses will remember where you
last were. If you navigate away and then return, Courses
will try to bring you to the last page you visited. If you
ever need to return to the home page or main area of
the tool, click the blue reset button.
Built-In Help
Need assistance? Look for the blue question mark icon.
Clicking the blue question mark will open the built-in
help window of Courses. By default, it will open the help
information for the tool you are currently using. You can
also search for other help information.
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Preferences
Customize Tabs: Order or Hide Your Course and Project Sites
You can control which sites appear as tabs and how many tabs to display. Since tabs are ordered
alphabetically by default, it can be very helpful to reorder or even hide sites for the best experience. At
the start of each new academic term, we recommend that you reorder your tabs so that the most
current course or project sites appear for you.
Figure 3: Customize and Reorder Your Site Tabs
Instructions
1. Click the "My Workspace" tab.
2. Click the "Preferences" tool in the left menu.
a. The "Customize Tabs" page should appear. If it does not, click the "Customize Tabs"
menu button or the blue reset button next to the "Preferences" heading.
3. To change how many tabs appear:
a. Enter the number of tabs (e.g. 6) in the "Tabs displayed" box.
4. To reorder a site:
a. In the "Active Sites" window, click the site name you wish to reorder.
b. Click the up or down arrow buttons to move a site to a desired location.
5. To hide a site:
a. In the "Active Sites" window, click the site name of an unused or older site that you
wish to hide.
b. Use the single left or right arrow buttons ("<" or ">") to move sites into or out of the
"Hidden Sites" window.
6. Click "Save" when done.
7. Your change(s) will appear once you click on another left menu tool or another site tab.
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Notifications: Change How You Receive "Low" Priority Messages
Your instructors or other site owners can send you alerts when they post announcements or upload
files. If they send you a "Low" priority message, you can choose how to receive these messages. The
options are: separate messages, a daily summary of all messages, or don't send any low priority
messages. If they send a "High" priority message, however, you will always receive the email.
Figure 4: Set your Notification Preferences
Instructions
1. Click the "My Workspace" tab.
2. Click "Preferences" in the left menu.
3. Click "Notifications" in the gray toolbar.
4. For each available tool, select your desired choice.
a. Send me each notification separately.
b. Send me one email per day summarizing all low priority notifications.
c. Do not send me low priority notifications.
5. Click "Update Preferences."
"I set my notification preferences and I am still receiving email messages from my sites."
Remember, the Notifications preferences only control "Low" priority messages. If your instructor
sends a notice as "High" priority, you will always receive those messages. Also, these preferences
only apply to the Announcements, Resources, Syllabus, and Email Archive tools. Emails sent from
the Forums tool can be controlled by adjusting your "Watch" settings. To adjust these settings, go
to each course, click "Forums," click "Watch," select your desired option, and click "Save."
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Privacy Settings
You have options in Courses to select privacy settings. These settings will allow you to share or hide any
information you volunteer to store on Courses. You also have options to limit how site users can
connect with or email you.
Profile: Limit Who Can Search and View Your Information
The Profile tool allows you to connect with other users and even share details about yourself with them.
You may set your privacy options for the tool so that you can choose what information to share and with
whom to share it.
Figure 5: Set your Profile Privacy Settings
Instructions
1. Click the "My Workspace" tab.
2. Click "Profile" in the left menu.
3. Click "Privacy."
4. For each option, select the drop down menu and set your preference.
5. Click "Save settings."
"I chose to share my profile picture, but it doesn't display in the Roster tool."
At this time, the Roster tool will only display a student's official university photo ID picture; personal
profile pictures will not appear.
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Privacy Status: Set Your Course or Project Site Privacy
Within each site, you can choose to make your information visible or hidden. If you choose to hide your
information, your details will not be available for other students, including the ability to email you
through the Messages tool.
NOTE: Your instructors will always be able to view your details in an official course.
Figure 6: Set your Site Privacy Status
Instructions
1. Click the "My Workspace" tab.
2. Click "Preferences" in the left menu.
3. Click "Privacy Status" in the gray toolbar.
4. To set preferences for each course or project site:
a. From the drop down menu, select a site.
b. Set your privacy status:
i. Remain hidden in this site (hide your information from the Roster and Messages
tools)
ii. Make me visible in this site
iii. Ask me again later
c. Click "Update."
d. Repeat for any additional sites.
5. To set preferences globally for all sites:
a. Click "Show Me in All Sites" or "Hide Me in All Sites."
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COURSE BASICS
Assignments: Submit Your Coursework
The assignment tool is a helpful feature that allows your instructor to gather your coursework
electronically. In addition, your professor can also securely share feedback and grades with you.
Figure 7: Review or Submit your Assignment
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Submit an Assignment
Instructions
1. Click the tab for your course or project site.
2. Click the "Assignments" tool in the left menu.
3. Click the title of the assignment you wish to begin.
4. Read the instructions outlined by your instructor carefully.
5. Click any additional resources (attachments) to view or download, if applicable.
6. If a "Model Answer" heading is listed, click the heading to review this additional information.
7. If an "All Purpose Item" heading is listed, click the heading to review this additional information.
8. Use the Text Box:
a. Your instructor may enable the text box so you can submit information or comments.
b. For the best experience, we recommend that you first write and save your work in a
word processor, like Microsoft Word. Once ready, you can copy your material and use
the "Paste from Word" tool to insert your work into the text box.
i. Copy your text from the word processor.
ii. Click in the text box.
iii. Click the tool "Paste
from Word."
iv. Click in the Paste
from Word popup
window.
v. Paste your work [ Ctrl+V (PC) or Command+V (Mac) ].
vi. Click "OK."
c. NOTE: You cannot use the text box to submit a paper for the Turnitin review service.
Instead, you must attach a document.
File Naming Conventions:
9. Attach a document:
a. Your instructor may ask you to submit a
 Always include a valid file extension,
document, such as Microsoft Word or PDF.
e.g. .doc, .docx.
b. Click "Add Attachments."
 Limit file names to 40 characters or
c. Click "Browse."
fewer.
d. Select the file from your computer and click
 Use letters, numbers, spaces,
"Open."
hyphens, or underscores in your file
e. Wait for the file to upload.
names.
f. Click "Continue."
 Do NOT use special characters such
g. NOTE: Your professor may enable the
as ! @ $ % ^ & * / \ < > etc.
Turnitin review service. Check with your
Turnitin Submissions:
professor.
10. Your instructor may require you to accept an honor
 Adhere to all guidelines above.
pledge. If an honor pledge is listed, you must check
 Only submit one file attachment.
the checkbox before you can submit your work.
Must be text-based; cannot be
11. Click "Submit" to complete the assignment.
scanned as an image.
12. Verify the submission.
 Only use the following file types:
13. NOTE: If this is a Turnitin assignment and the report
Word (.doc, .docx) or Rich Text (.rtf).
is shared with you, please wait for the report to be
 Avoid double file extensions, e.g.
generated. Reports are usually available within one
.doc.doc.
hour. Turnitin does note that their service can take
 File size cannot exceed 10 MB; 2 MB
up to 24 hours to generate an originality report.
for plain text files (.txt).
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Resubmit an Assignment
Some assignments will allow you to resubmit. This option is only available if your instructor allows
resubmission on an assignment. Please consult with your instructor, if necessary.
Figure 8: Resubmit your Assignment
Instructions
1. Click the tab for your course or project site.
2. Click "Assignments" in the left menu.
3. Click the title of the assignment.
4. Resubmission details will appear once you return to the assignment after your initial submission.
a. Do not assume that resubmission is allowed. Always review your instructor's directions.
b. If the following information is not listed after your first submission, then resubmission is
not allowed:
"Number of resubmissions allowed"
"Accept resubmissions until"
5. Use the Text Box:
a. If your assignment offers the text box (aka inline text), place your cursor in the text box
and edit or replace your earlier submission.
b. NOTE: You cannot use the text box to submit a paper for the Turnitin review service.
You must attach a document, instead.
6. Attach a document:
a. If your assignment allows file attachments, click "Add/remove attachments."
b. To add more files to your assignment:
i. Click "Browse."
ii. Select the file from your computer and click "Open."
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iii. Wait for the file to upload.
iv. Repeat to add additional files.
c. To remove a previously submitted file:
i. Click the "Remove" link to the right of the specific file.
d. Click "Continue" when finished adding/removing attachments.
e. NOTE: If your professor has enabled the Turnitin review service, Turnitin only supports
one file for reporting. To resubmit and obtain a new originality report, you must first
"remove" your earlier document and then browse and upload a new document. Please
be aware that your earlier Turnitin report will also be removed. If you want to keep this
report for comparison purposes, you must print or download it before you remove the
attachment and upload a new file. Finally, refer to the file naming and other
requirements in the previous section, "Submit an Assignment."
7. Click "Resubmit" to complete the assignment.
8. Verify the submission.
9. NOTE: If this is a Turnitin assignment and the report is shared with you, please wait for the
report to be generated. Reports are usually available within one hour. Turnitin does note that
their service can take up to 24 hours to generate an originality report.
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Review Your Assignment Grade and Feedback
After you have submitted your assignment, your instructor will evaluate your work.
Figure 9: View your Returned Assignment Grade and Feedback
Instructions
1. Click the tab for your course or project site.
2. Click "Assignments" in the left menu.
3. Click the title of the assignment you wish to review.
4. Review your "Grade."
a. If you do not see the heading "Returned" to the right of the assignment name, then your
professor either has not graded your assignment yet or has not released the grade to
you. Please consult with your professor.
5. Review "Model Answer" or "All Purpose Item," if available.
6. Review your "Original submission text."
a. Your instructor can insert text comments into your text box submission.
7. Review "Additional instructor's comments about your submission."
a. Your instructor can share text-based feedback with you about your submission.
b. This information will be near the bottom of the page, if available.
8. Review "Instructor's attachments to this submission."
a. If your instructor can share file attachments for additional feedback about your
submission.
b. This information will be near the bottom of the page, if available.
9. Click "Back to list" when finished.
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Review Your Turnitin Report
Your instructor has the option of using the Turnitin review service with your assignment. Turnitin is a
paper review service that will search for similarity between the text in your attached document and
information on the Web, periodicals, and a database of student papers. Your instructor has the option
of sharing this report with you. The Turnitin originality report can help you learn about ethical writing
and identify sources that you may need to cite properly.
Instructions
1. Click the tab for your course or project site.
2. Click the "Assignments" tool in the left menu.
3. Click the title of the assignment you wish to review.
4. Next to "Turnitin Report," click "View Report."
a. If it says "Not available yet," please be patient. Reports are usually available within one
hour. Turnitin does note that their service can take up to 24 hours to generate an
originality report, possibly longer for a resubmission.
b. Color codes, per Turnitin.com:
i. "blue (no matching words)
ii. "green (1-24% similarity index)
iii. "yellow (25-49% similarity index)
iv. "orange (50-74% similarity index)
v. "red (75-100% similarity index)"1
5. A new window will open with the Turnitin document viewer.
a. Review your originality report.
b. Close this new window when finished.
6. In the Courses assignment, click "Cancel" or the blue reset arrows to return to the main
assignment list.
1
iParadigms, LLC. "Student User Manual." 04 09 2010. Turnitin.com. 03 10 2010
<http://www.turnitin.com/resources/documentation/turnitin/training/en_us/Student_Manual_en_us.pdf>.
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Assignments: Frequently Asked Questions
"I can't see my assignment grade."
After you have successfully submitted your assignment, your instructor must review and grade it.
Once a grade has been entered, your instructor must "release" the grade to you. If your instructor
says that he/she has entered your grade but you don't see it in the Assignment tool, be sure to
consult with your instructor and verify that he/she released the grade to you.
"When I copy text from Microsoft Word, it adds a lot of code to my post. Is there a way to
paste without the extra code that Microsoft Word adds?"
For the best experience, we strongly recommend that you write your responses in a word processor,
like Microsoft Word. Unfortunately, Microsoft Word uses a lot of code to format text. To strip out
this code, please use the "Paste from Word" tool in the rich text editor.
See the Tip "Paste from Word" near the end of this document for instructions.
"My Turnitin report says, 'Not available yet.'"
Most reports are available within one hour of initial submission. Per Turnitin, reports can take up to
24 hours. If resubmitting a paper, the new report can take another 24 hours and possibly longer.
Please be patient.
Reports will not be generated if you submitted an illegal file type or if you named the file incorrectly.
Please refer to the conventions in the "Submit an Assignment" section.
"How do I resubmit an assignment and generate a new Turnitin report?"
First, your professor needs to allow resubmission on the assignment. Next, to generate a new
Turnitin report, you must remove your originally submitted document. You would return to the
assignment, click "Add/remove attachments" and then "remove" the first attachment. Now, you
can browse for your revised document, click Continue, and then Resubmit your assignment.
Remember to be patient. Reports are generally available within one hour, but the process can take
up to 24 hours for the first report and possibly longer for a resubmission.
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Drop Box: Share Documents Privately with Your Instructor
The Drop Box is a simple tool to allow you to share documents privately with your course instructor.
You can upload documents for your instructor to review. Your instructor can also upload files for you
through the Drop Box, too.
Figure 10: Upload Files in your Drop Box
Submit a Document to the Drop Box
Instructions
1. Click the tab for your course or project site.
2. Click "Drop Box" in the left menu.
3. Click "Add."
4. Click "Upload Files."
5. Click "Browse."
6. A pop-up window for your computer's hard drive will appear.
7. Select a file and click Open.
a. NOTE: Whether you are uploading one or more files, your total upload cannot exceed
100 MB.
8. Select "Send an email notification to the instructor(s)" if you want to send a notice to your
instructors.
9. Click "Upload Files Now."
10. Wait for the file to upload.
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Drop Box: Frequently Asked Questions
"Can I share documents with classmates through the Drop Box?"
The Drop Box tool is a way for a student to privately share files and information with a course
instructor. Each student only sees his or her Drop Box folder.
For group work, your instructor can create a group and assign a folder in Resources for group file
sharing. You may also create your own project site and enroll your classmates into this site as comaintainers. In this project site, you can use the Resources folder to share documents as well as any
other tool for your group collaboration.
"How do I upload a document over 100 MB?"
You cannot upload a file over 100 MB. While you can upload multiple files to the Drop Box, no
single upload process can exceed 100 MB in total file size. This means that you can either upload a
single file that is up to 100 MB in size or multiple files that do not total more than 100 MB together.
If you need to upload a very large file to your Drop Box, you have a few options. First, you can
compress the file. Using a compression utility, you can package one or more files into a .zip file so
that the total size of the file is under the 100 MB limit. Or you can store the file on another service,
such as Xythos Anywhere Storage (http://storage.pepperdine.edu) or [email protected]
(http://google.pepperdine.edu) and upload a link in your Drop Box to the file or folder of files.
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Forums: Contribute to Class Discussions
The forums tool allows your class to engage in online, threaded discussion.
Figure 11: Forum View
Figure 12: Topic View
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Figure 13: Thread View
Figure 14: Message View
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Reply to a Thread
Instructions
1. Click the tab for your course or project site.
2. Click "Forums" in the left menu.
3. Click the topic title.
4. Click the thread title.
5. Read the message.
6. Click "Reply" to the right of the message title.
7. Use the Text Box:
a. For the best experience, we recommend that you first write and save your work in a
word processor, like Microsoft Word. Once ready, you can copy your material and
"Paste from Word" into the text box.
i. Copy your text from the word processor.
ii. Click in the text box.
iii. Click the tool "Paste
from Word."
iv. Click in the Paste
from Word popup
window.
v. Paste your work [ Ctrl+V (PC) or Command+V (Mac) ].
vi. Click "OK."
8. Attach a document (optional):
a. Your instructor may ask you to submit a document, such as Microsoft Word or PDF.
b. Click "Add Attachments."
c. Click "Browse."
d. Select the file from your computer and click "Open."
e. Wait for the file to upload.
f. Click "Continue."
9. Click "Post Message."
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Post New Thread
1.
2.
3.
4.
5.
6.
7.
8.
Click the tab for your course or project site.
Click "Forums" in the left menu.
Click the topic title.
Click Post New Thread to the right of the topic title.
a. NOTE: Instructors have the option to allow students to create their own threads within a
topic. If the "Post New Thread" option is not available within a topic, please consult
with your instructor.
Enter a Title for your new thread of discussion on the topic.
Use the Text Box:
a. For the best experience, we recommend that you first write and save your work in a
word processor, like Microsoft Word. Once ready, you can copy your material and
"Paste from Word" into the text box.
i. Copy your text from the word processor.
ii. Click in the text box.
iii. Click the tool "Paste
from Word."
iv. Click in the Paste
from Word popup
window.
v. Paste your work [ Ctrl+V (PC) or Command+V (Mac) ].
vi. Click "OK."
Attach a document (optional):
a. Your instructor may ask you to submit a document, such as Microsoft Word or PDF.
b. Click "Add Attachments."
c. Click "Browse."
d. Select the file from your computer and click "Open."
e. Wait for the file to upload.
f. Click "Continue."
Click "Post Message."
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Forums: Frequently Asked Questions
"I can't edit or delete my post. What should I do?"
The instructor or site owner defines the settings for each forum or topic. Some of these settings
include the ability for people to edit or delete postings (all, their own, or none). If you do not see
the "Edit" or "Delete" options on your posts, please consult with your instructor or site owner.
"When I copy text from Microsoft Word, it adds a lot of code to my post. Is there a way to
paste without this extra code that Microsoft Word adds?"
Writing a response in Microsoft Word is strongly recommended. Unfortunately, Microsoft Word
uses a lot of extraneous formatting code. If you copy from Word and paste directly into the text box
of Courses, it will display this ugly code. To avoid these problems, use the "Paste from Word"
button in the text box toolbar.
"I want to embed a YouTube video in my post. Can I do this?"
Yes. However, for the best display, we recommend that you strip away all of the <param> tag code.
1.
2.
3.
4.
Click the "Source" button in the text box toolbar.
Place your cursor where you want to insert the YouTube video.
Paste the code from YouTube.
Remove all of the <param> tag code. For example, you would delete all of the text
highlighted in bold, red text below:
<object width="640" height="385"><param name="movie"
value="http://www.youtube.com/v/1skBWSln_j4?fs=1&amp;hl=en_US&amp;rel=0"></pa
ram><param name="allowFullScreen" value="true"></param><param
name="allowscriptaccess" value="always"></param><embed
src="http://www.youtube.com/v/1skBWSln_j4?fs=1&amp;hl=en_US&amp;rel=0"
type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true"
width="640" height="385"></embed></object>
5. Click "Source."
6. Click "Post Message."
"Is there a way to receive an email when new posts are made to a class discussion forum?"
Yes. Using the "Watch" feature, you can choose whether or not to receive notification emails from a
course forum. To enable or disable notifications, visit the course site. Click Forums > Watch > select
your desired option > Save.
"I'm receiving email alerts for each post in a course forum. How can I change these
notifications?"
Using the "Watch" feature, you can choose whether or not to receive notification emails from a
course forum. To enable or disable notifications, visit the course site. Click Forums > Watch > select
your desired option > Save.
26 | c o u r s e s . p e p p e r d i n e . e d u
Gradebook: Check Your Grade Progress
The Gradebook allows your instructor(s) to securely share grades and feedback with you.
Figure 15: Sample Gradebook with Weighted Categories
c o u r s e s . p e p p e r d i n e . e d u | 27
View Your Grades
Instructions
1. Click the tab for your course or project site.
2. Click "Gradebook" in the left menu.
3. Review your grades.
Gradebook: Frequently Asked Questions
"I can't see my overall course grade."
The overall course grade is an optional calculation that instructors can turn on. This calculation is a
running total that will update as your professor grades your completed coursework. If the overall
grade says that is it not available yet, please consult with your instructor to see if he/she plans to
use this feature.
"I can't see my assignment grade from the Assignments tool."
In order for grades from the Assignments tool to appear in the Gradebook, your professor needs to
do two things. First, when creating the assignment, your professor needs to configure it with a link
to the Gradebook. Finally, once he/she enters the grade, your professor needs to release the grade
to you. Please review any details in the assignment instructions or the course syllabus; else consult
with your professor.
"I can't see my test or quiz grade from the Tests & Quizzes tool."
In order for grades from Tests & Quizzes to appear in the Gradebook, your professor needs to do
two things. First, he/she needs to link the assessment to the Gradebook. Next, he/she needs to
configure feedback details within the assessment's settings. Please review any details in the
assessment instructions or the course syllabus; else consult with your professor directly.
28 | c o u r s e s . p e p p e r d i n e . e d u
Messages: Communicate with Instructors and Participants
The Messages tool allows site participants to send email messages to one another.
Figure 16: MAIN VIEW - Home Page of the Messages Tool
Figure 17: FOLDER VIEW - Check Messages in the Received Folder
c o u r s e s . p e p p e r d i n e . e d u | 29
Figure 18: COMPOSE VIEW - Compose a Message
30 | c o u r s e s . p e p p e r d i n e . e d u
Figure 19: MESSAGE VIEW - Read an Individual Message
c o u r s e s . p e p p e r d i n e . e d u | 31
Email Your Instructor(s) or Classmate(s)
Instructions
1. Click the tab for your course or project site.
2. Click "Messages" in the left menu.
3. Click "Compose Message."
4. Verify that the "Send a copy of this message to recipients' email address(es)" is selected.
5. (optional) Select a label for the message: Normal, High, or Low.
6. Enter the "Subject" for the message.
7. Enter the "Message." If pasting from Microsoft Word, be sure to use the "Paste from Word"
tool in the rich text editor.
8. (optional) Click "Add attachments" if you want to attach documents to the message.
9. Click "Send" when finished.
Delete a Message
Instructions
1. Click the tab for your course or project site.
2. Click "Messages" in the left menu.
3. Click the folder that contains the message (e.g. "Received" or "Sent").
4. IN FOLDER VIEW:
a. Select the message(s) you want to delete.
b. Click the "Delete" button above the column headings.
c. The message will be moved to the "Deleted" folder.
5. IN MESSAGE VIEW:
a. Open the specific message.
b. Click "Delete" at top right.
c. Click "Delete" again to confirm and move the message to the "Deleted" folder.
6. To permanently remove the message(s):
a. Go to the "Deleted" folder.
b. Select the message(s).
c. Click the "Delete" button above the column headings.
Create a Folder
Instructions
1. Click the tab for your course or project site.
2. Click "Messages" in the left menu.
3. Click "New Folder."
4. Enter a "Folder Title."
5. Click "Add."
32 | c o u r s e s . p e p p e r d i n e . e d u
Move a Message to a Folder
Instructions
1. Click the tab for your course or project site.
2. Click "Messages" in the left menu.
3. Click the folder that contains the message (e.g. "Received" or "Sent").
4. IN FOLDER VIEW:
a. Select the message(s) you want to move.
b. Click the "Move" button above the column headings.
c. Select the desired folder.
d. Click "Move Messages."
5. IN MESSAGE VIEW:
a. Open the specific message.
b. Click "Move to folder."
c. Select the desired folder.
d. Click "Move Messages."
c o u r s e s . p e p p e r d i n e . e d u | 33
Messages: Frequently Asked Questions
"I sent a message but my instructor or classmate didn't receive an email. Did I forget a
step?"
Although selected by default, please verify that when you compose a new message that the
checkbox for "Send a copy of this message to recipients' email address(es)" is checked. If this is not
checked, the message will only be viewable within Courses.
Otherwise, it's possible that the recipient is experiencing issues with his/her email. The mailbox may
be full or the person's email client blocked or filtered the message as junk email. Be sure to check
these folders in your email client and set our Courses service as an allowed sender.
34 | c o u r s e s . p e p p e r d i n e . e d u
Resources: Access Course Documents and Links
The Resources tool is where your instructor will share documents, web links, and other resources with
you. Optionally, your instructor can create a group folder so that you and select classmates can share
documents and collaborate within the course site.
Figure 20: Access Site Resources (Documents, Folders, Links, etc.)
Download a File
1. Click the tab for your course or project site.
2. Click "Resources" in the left menu.
3. Click the folder name or expand the folder by clicking the folder icon, if applicable.
4. Click the document title.
5. You may "Open" or "Save" the file. We recommend that you "Save" the file. By saving the file,
you will be able to select the best location so you can find the file easily in the future.
c o u r s e s . p e p p e r d i n e . e d u | 35
Resources: Frequently Asked Questions
"I am receiving an error that the resource is not available or permission is denied."
If your professor has stored a file in another area of Courses and provided a link in your course,
he/she may not have given all students access to that resource. Your professor will need to review
the resource and confirm that it is: available (not hidden), access is granted (permissions either set
within the site or set to "public" if located elsewhere), and has not been moved or deleted.
36 | c o u r s e s . p e p p e r d i n e . e d u
Tests & Quizzes: Take an Assessment
Test Taking Tips
BEFORE YOU START YOUR TEST OR QUIZ
1. READ ALL INSTRUCTIONS AND QUESTIONS CAREFULLY. We cannot stress this step enough.
The most common reason why students do not perform well on assessments is because
they skip or rush through instructions or questions.
2. Study and be prepared before you begin. The same preparation you put into a classroombased exam is required for online assessments. Be sure to study and be ready for your
exam before you begin.
3. Use a reliable Internet connection and plug in your laptop. We recommend that you use a
wired Internet connection when taking an online assessment, if possible. Also, if you are a
laptop user, be sure to use your AC power adapter. You may lose work if you lose your
network connection or power during a quiz or test.
4. Use a supported Web browser that is properly configured. Be sure to use a supported
Web browser, such as Firefox 3.x and higher or Internet Explorer 7 and higher. You must
also allow cookies, JavaScript, and Java.
5. Close all other browser windows and tabs. For the best experience, we strongly
recommend that you use a single browser window to take your assessment. Close all other
windows and tabs to avoid difficulties or interference from other Web sites. Finally, do not
open the Courses site in multiple tabs or you may lose work.
6. Disable third-party browser security add-ons or applications. To complete your online quiz
or test, you need to submit the assessment online. Some browser toolbars, add-ons, or
internet software may block pop-up messages or filter information you submit online.
These tools could interfere with your assessment. We recommend that you temporarily
disable any Web filtering or pop-up blocking software while you take your quiz or test.
7. Log directly into Courses (powered by Sakai). For the best experience, we strongly
recommend that you log into Courses directly at http://courses.pepperdine.edu and click
"Pepperdine Login." If connecting through WaveNet, the portal will send pop-up warnings
every 30 minutes to keep the WaveNet session alive. These pop-up messages may impact
your test or interfere with your concentration.
DURING YOUR TEST OR QUIZ
1. Do not use your browser's back button. When navigating your online exam, only use the
navigation buttons within the exam itself. Do not use the "back" or other buttons in your
Web browser since you may lose your work.
2. Be mindful of your time. During your online exam or quiz you should pay attention to the
assessment deadline, any timer, and the main assessment timeout.
a. DEADLINE: Some assessments are configured to allow submission after the
deadline, others are not. If you start an assessment at 2:45 PM and the professor
c o u r s e s . p e p p e r d i n e . e d u | 37
set a hard deadline of 3:00 PM, then you only have 15 minutes to complete the
assessment.
b. TIMER: On timed exams, the clock doesn't stop ticking. Once you start a timed
assessment, you must finish within the time limit.
c. TIMEOUT: While the system time out is two hours, an assessment timeout is one
hour. To keep your login session active, you must click an exam button, such as
"Save and Continue," "Table of Contents," or "Submit for Grading" to save your
progress and keep your session alive.
3. Wait for each page to load completely. Wait for each page of the exam to load completely.
If you start writing or selecting answers before the page finishes loading, you may lose some
of your work.
4. Write short answer or essay questions in a word processor or text editor and then paste
into Courses. As a best practice, we recommend that you compose and save your written
work frequently in a word processor. This way you'll have a backup copy of any short
answer or essay questions in case of a problem with your computer or your network
connection.
5. You must click "Submit for Grading" to receive credit for your test or quiz.
38 | c o u r s e s . p e p p e r d i n e . e d u
Figure 21: Main View of Tests & Quizzes
Figure 22: Begin Assessment
c o u r s e s . p e p p e r d i n e . e d u | 39
Figure 23: Assessment without Timer, One Question per Page
Figure 24: Assessment with Timer, One Question per Page
40 | c o u r s e s . p e p p e r d i n e . e d u
Complete Your Quiz or Test
Instructions
1. Click the tab for your course or project site.
2. Click "Tests & Quizzes" in the left menu.
3. Below "Take an Assessment," click the title of the assessment you wish to start.
4. Review the details and click "Begin Assessment."
5. Read the instructions and questions carefully.
6. Timed test.
a. Once you start a timed test, you must complete and submit it before the timer ends.
7. If your assessment has all questions on a single page:
a. Answer each question.
b. Click "Submit for Grading" to complete the exam.
c. NOTE: You must click "Submit for Grading" on a timed assessment or before the
deadline to receive credit. If you fail to click "Submit for Grading" before either the
timer or the deadline, your work will not be saved and you will not receive credit.
8. If your assessment has one question per page:
a. Answer each question.
b. If you are unsure of your answer and want to double-check your work, click "Mark for
Review" (if available).
i. To review your marked questions, click "Table of Contents."
ii. Click the arrow icon to expand the part or parts of the quiz or exam you wish to
double-check.
iii. The question mark icon ("?") represents questions you have marked for review.
iv. The red arrow icon represents questions you have not answered yet.
v. To jump to a specific question, click the question text.
c. Click "Save and Continue" to move to the next question.
d. From the last question or the table of contents, click "Submit for Grading" to complete
your assessment.
c o u r s e s . p e p p e r d i n e . e d u | 41
View Your Quiz or Text Results and Feedback
Instructions
1. Click the tab for your course or project site.
2. Click "Tests & Quizzes" in the left menu.
3. To view results:
a. Below "Submitted Assessments," check the Feedback Date for the quiz or test. Wait for
this date and time, if applicable.
b. Click the title of the assessment.
c. Review the scores, answers, and other feedback. Instructors can choose how much or
little information to share. If you do not see the information you expect, please consult
with your instructor.
d. Click Return to Assessment List when finished.
4. To view statistics (optional):
a. Instructors have the option of sharing statistical details about an assessment with
students. If the "Statistics" option is not listed, please consult with your instructor.
b. Below "Submitted Assessments," check the Feedback Date for the quiz or test. Wait for
this date and time, if applicable.
c. Click Statistics below the assessment you wish to review.
d. Review the statistical details for this quiz or test.
e. Click Return when finished.
Tests & Quizzes: Frequently Asked Questions
"An Oracle/WaveNet pop-up keeps happening every 30 minutes and it interrupts my
assessment. What should I do?"
For security reasons, WaveNet has a 30 minute timeout warning. It will alert you to keep your
WaveNet session active.
When taking a quiz, please log into Courses directly instead of through WaveNet. Visit
http://courses.pepperdine.edu and click "Pepperdine Login." See Access Courses for more
information.
"If I start a timed quiz can I save my progress and continue later?"
When you begin a timed assessment, the clock starts ticking. For example, if you take a 20 minute
quiz, you will have 20 minutes to complete the assessment once you click "Begin Assessment." You
will not be allowed to save your progress to continue work later. You must be prepared to complete
the assessment once you begin.
"What does the Mark for Review feature do?"
The "Mark for Review" feature allows you to mark one or more questions that you want to doublecheck before you submit the quiz or exam for grading. If the option is available, select the checkbox
for "Mark for Review." Later, click the "Table of Contents" button to review the questions that
you've answered, have not answered, or marked for review.
42 | c o u r s e s . p e p p e r d i n e . e d u
TIPS
Paste from Word: Eliminate Strange Code from Microsoft Word
When writing responses to discussion board posts, assignments, or essay quiz questions, it's smart to
compose your work in a word processor, like Microsoft Word. However, these applications use custom
code to format text. This code will often appear if you paste into rich text editors on the web.
To remove this code, yet keep your formatted content, be sure to use the "Paste from Word" tool.
Instructions
1. Write your response in a word processor, like Microsoft Word.
2. Copy your response.
3. In the text box, click the "Paste from Word" icon.
4. Paste your text into the pop-up window.
5. Click OK. Your text will be pasted safely into the rich text editor.
Reset Arrows: Return to the Home Page of any Tool
In most cases, the Courses service will remember where you last were in a tool. For
example, if you were last responding to a specific message in the Forums tool, Courses may
bring you back to that specific page if you navigate somewhere else in the site and then
return. This can be a very convenient feature, but sometimes you may need to return to
the home page of the tool. To do this, click the small blue reset arrow icon next to the tool
name. This will bring you to the top level or home page of the specific tool.
c o u r s e s . p e p p e r d i n e . e d u | 43
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