Installation Instructions SLC 500 8-Point Analog Output Module (Catalog Numbers 1746-NO8I and 1746-NO8V) Inside…............................................................................................page Important User Information .................................................................... 2 For More Information.............................................................................. 3 Hazardous Location Considerations ....................................................... 4 Environnements dangereux .................................................................... 4 Hardware Features ................................................................................. 5 Determining Power Requirements.......................................................... 6 Using an External 24V dc Power Supply (optional) ................................ 6 Installation .............................................................................................. 8 Wiring ................................................................................................... 11 Configuration ........................................................................................ 14 Specifications ....................................................................................... 16 Rockwell Automation Support................................................. Back Cover Publication 1746-IN026A-EN-P - July 2003 2 SLC 500 8-Point Analog Output Module Important User Information Because of the variety of uses for the products described in this publication, those responsible for the application and use of these products must satisfy themselves that all necessary steps have been taken to assure that each application and use meets all performance and safety requirements, including any applicable laws, regulations, codes and standards. In no event will Rockwell Automation be responsible or liable for indirect or consequential damage resulting from the use or application of these products. Any illustrations, charts, sample programs, and layout examples shown in this publication are intended solely for purposes of example. Since there are many variables and requirements associated with any particular installation, Rockwell Automation does not assume responsibility or liability (to include intellectual property liability) for actual use based upon the examples shown in this publication. Allen-Bradley publication SGI-1.1, Safety Guidelines for the Application, Installation and Maintenance of Solid-State Control (available from your local Rockwell Automation office), describes some important differences between solid-state equipment and electromechanical devices that should be taken into consideration when applying products such as those described in this publication. Reproduction of the contents of this copyrighted publication, in whole or part, without written permission of Rockwell Automation, is prohibited. Throughout this publication, notes may be used to make you aware of safety considerations. The following annotations and their accompanying statements help you to identify a potential hazard, avoid a potential hazard, and recognize the consequences of a potential hazard: WARNING ! Identifies information about practices or circumstances that can cause an explosion in a hazardous environment, which may lead to personal injury or death, property damage, or economic loss. ATTENTION ! IMPORTANT Identifies information about practices or circumstances that can lead to personal injury or death, property damage, or economic loss. Identifies information that is critical for successful application and understanding of the product. Publication 1746-IN026A-EN-P - July 2003 SLC 500 8-Point Analog Output Module 3 For More Information Related Publications Table 1 List of Related Publications for 1746-NO8I and 1746-NO8V Modules For Refer to this Document Pub. No. A more detailed description on how to install and use your 1746-NO8 module. SLC 500 8-Point Analog Output Module User Manual 1746-UM026 A more detailed description on how to install and use your modular SLC 500 system. SLC 500 Modular Hardware Style User Manual 1747-UM011 A more detailed description on how to install and use your fixed SLC 500 system. SLC 500 Fixed Hardware Style Installation and Operation Manual 1747-6.21 A reference manual that contains status file data, instruction set, and troubleshooting information. SLC 500 Instruction Set Reference Manual 1747-RM001 How to Get More Information If you would like a manual, you can: • download a free electronic version from the internet at www.theautomationbookstore.com • purchase a printed manual by: – contacting your local distributor or Rockwell Automation representative – visiting www.theautomationbookstore.com and placing your order – calling 1.800.963.9548 (USA/Canada) or 001.330.725.1547 (Outside USA/Canada) Publication 1746-IN026A-EN-P - July 2003 4 SLC 500 8-Point Analog Output Module Hazardous Location Considerations This equipment is suitable for use in Class I, Division 2, Groups A, B, C, D or non-hazardous locations only. The following WARNING statement applies to use in hazardous locations. WARNING ! EXPLOSION HAZARD • Substitution of components may impair suitability for Class I, Division 2. • Do not replace components or disconnect equipment unless power has been switched off. • Do not connect or disconnect components unless power has been switched off. • All wiring must comply with N.E.C. article 501-4(b). Environnements dangereux Cet équipement est conçu pour être utilisé dans des environnements de Classe 1, Division 2, Groupes A, B, C, D ou non dangereux. La mise en garde suivante s’applique à une utilisation dans des environnements dangereux. AVERTISSEMENT ! DANGER D’EXPLOSION • La substitution de composants peut rendre cet équipement impropre à une utilisation en environnement de Classe 1, Division 2. • Ne pas remplacer de composants ou déconnecter l'équipement sans s'être assuré que l'alimentation est coupée. • Ne pas connecter ou déconnecter des composants sans s'être assuré que l'alimentation est coupée. Publication 1746-IN026A-EN-P - July 2003 SLC 500 8-Point Analog Output Module 5 Hardware Features The module contains a removable terminal block, providing connection for 8 analog output channels, which are specifically designed to interface with analog current and voltage devices. The 1746-NO8I provides eight channels of current outputs, while the 1746-NO8V provides eight channels of voltage outputs. There are no input channels on the module. The module is configured via the programming software. There are no DIP switches. A jumper, J4, is used to select whether the 24V dc power is provided by the SLC backplane or an optional 24V dc external power supply. The following illustration displays the main hardware features. Nameplate Channel Status LEDs (Green) OUTPUT Door Label CHANNEL STATUS Module Status LED (Green) MODULE ANALOG I OUT 0 Removable Terminal Block ANL COM 0 I OUT 2 ANL COM 1 I OUT 3 ANL COM 2 I OUT 4 ANL COM 3 I OUT 5 ANL COM 4 I OUT 6 ANL COM 5 I OUT 7 ANL COM 6 +24 VDC Self-locking Tabs RACK ANL COM 7 EXT 1 2 3 Cable Tie Slots I OUT 1 DC COM J4 Jumper Table 2 1746-NO8 Hardware Features Hardware Feature Function Channel Status LED Indicators Displays channel operating and fault status. Module Status LED Displays module operating and fault status. Side Label (Nameplate) Provides module information. Removable Terminal Block Provides physical connection to input devices. Door Label Permits easy terminal identification. Cable Tie Slots Secures and routes wiring from the module. Self-Locking Tabs Secures module in the chassis slot. J4 Jumper Selects 24V dc power source. Nameplate Provides module information such as catalog number, backplane requirements, and output ranges. Publication 1746-IN026A-EN-P - July 2003 6 SLC 500 8-Point Analog Output Module Determining Power Requirements The module receives its power through the SLC 500 chassis backplane from the +5V dc/+24V dc chassis power supply. The +5V dc backplane supply powers the SLC circuitry, and the +24V dc backplane supply powers the module analog circuitry. The maximum current drawn by the module is shown in the table below. Table 3 1746-NO8 Backplane Current Consumption Specification 1746-NO8I 1746-NO8V Backplane Current Consumption (maximum) 120 mA at 5V dc 250 mA at 24V dc 120 mA at 5V dc 160 mA at 24V dc Backplane Current Consumption (maximum) 120 mA at 5V dc 0 mA at 24V dc 120 mA at 5V dc 0 mA at 24V dc when Using External 24V dc Power Supply(1) (1) The 1746-NO8I and 1746-NO8V output modules can use an external 24V dc power supply to reduce backplane loading. To use an external 24V dc power supply, you must set your module’s jumper J4 as indicated in the following section. To comply with the U.L. regulation, the external power supply must be rated N.E.C. Class 2. Do not use the 24V dc user power terminal on the chassis power supply to power the analog output module. NOTE: The external 24V dc power supply terminal block ground connection (DC COM) is connected to the SLC power supply ground. Add the values shown in the table above to the requirements of all other modules in the SLC chassis to prevent overloading the chassis power supply. Refer to your controller’s User Manual for power supply loading calculations and worksheets. Using an External 24V dc Power Supply (optional) The jumper, J4, is located in the bottom right corner of the module’s circuit board next to the power supply. J4 jumper location EXT 1 2 3 RACK Publication 1746-IN026A-EN-P - July 2003 SLC 500 8-Point Analog Output Module 7 • With the jumper in the 1-2 shorted position, the module draws all of its power from the backplane of the SLC system. • With the jumper in the 2-3 shorted position, the module draws its 24V dc power from the external power supply; however, the module still draws its 5V dc power from the backplane. Module draws power from SLC backplane (factory setting) 1 RACK 2 3 EXT Module draws 24V dc power from external supply 1 RACK 2 3 EXT Important Notes about Using an External 24V dc Power Supply ATTENTION ! IMPORTANT Before setting the jumper, all system power must be turned off. This includes the chassis power as well as any external 24V dc power supply. If the module is configured to use an external 24V dc power supply, the supply must be turned on for the module to operate. If the external 24V dc power supply is turned off, the module’s outputs will be turned off, and the module’s processor will be reset until power is restored. The module’s LEDs will flash the 24V Power Fail blink code. See the troubleshooting section of the SLC 500 8-Point Analog Output Modules User Manual, publication 1746-UM026 for more information. IMPORTANT Do not use the 24V dc user power terminal on the chassis power supply to power the analog output module. Publication 1746-IN026A-EN-P - July 2003 8 SLC 500 8-Point Analog Output Module Installation Install the SLC 500 system in a properly rated (i.e., NEMA) enclosure. Make sure that the SLC 500 system is properly grounded. Choosing a Slot in the Chassis Two factors determine where the analog module should be located in the chassis: ambient temperature and electrical noise. Consider the following conditions when selecting a slot for an analog module. Position the module: • in a slot away from an ac or high voltage dc modules • in the chassis closest to the bottom of the enclosure where the SLC 500 system is installed • away from the chassis power supply if installed in a modular system TIP To use the advanced features of Class 3 operation, an SLC 5/02 or higher processor must be used, and the module must be located in the local chassis or in a remote ControlNet chassis with a 1747-ACN(R)15 adapter. If the module is located in remote I/O chassis with a 1747-ASB adapter, it will operate in Class 1 mode, and you must use block transfer for configuration and data retrieval. TIP Remember that, in a modular system, a processor or adapter always occupies the first slot of the chassis. Prevent Electrostatic Discharge ATTENTION ! Electrostatic discharge can damage integrated circuits or semiconductors if you touch bus connector pins. Follow these guidelines when you handle the module: • • • • • • Touch a grounded object to discharge static potential. Wear an approved wrist-strap grounding device. Do not touch the bus connector or connector pins. Do not touch circuit components inside the module. If available, use a static-safe work station. When not in use, keep the module in its static-shield box. Publication 1746-IN026A-EN-P - July 2003 SLC 500 8-Point Analog Output Module 9 Remove Power ATTENTION ! Remove power before removing or installing this module. When you remove or install a module with power applied, an electrical arc may occur. An electrical arc can cause personal injury or property damage by: • sending an erroneous signal to your system’s field devices, causing unintended machine motion • causing an explosion in a hazardous environment • causing permanent damage to the module’s circuitry Electrical arcing causes excessive wear to contacts on both the module and its mating connector. Worn contacts may create electrical resistance. Terminal Block Removal When installing the module in a chassis, it is not necessary to remove the terminal block from the module. However, if the terminal block is removed, use the write-on label located on the side of the terminal block to identify the module location and type. To remove the terminal block: 1. Loosen the two terminal block release screws. 2. Grasp the terminal block at the top and bottom and pull outward and down. SLOT • MODULE RACK Terminal Block Release Screws Publication 1746-IN026A-EN-P - July 2003 10 SLC 500 8-Point Analog Output Module Module Installation and Removal The module fits into any slot, except the processor slot (0), in either an SLC 500 modular system or an SLC 500 fixed system expansion chassis (1746-A2). 1. Align the circuit board of the analog module with the card guide of the chassis as shown below. 2. Slide the module in until both top and bottom retaining clips are secured. Top and Bottom Module Release (s) Card Guide To remove the module, depress the retaining clips at the top and bottom of the module and slide the module out of the chassis slot. Cover all unused slots with the Card Slot Filler, catalog number 1746-N2. Publication 1746-IN026A-EN-P - July 2003 SLC 500 8-Point Analog Output Module 11 Wiring Preliminary Considerations Use the following guidelines in planning the system wiring for the analog modules: ATTENTION ! Before wiring any analog module, disconnect power from the SLC 500 system and from any other source to the analog module. • Use Belden cable #8761 for wiring the analog modules making sure that the drain wire and foil shield are properly earth grounded. • Route the Belden cable separate from any other wiring. Additional noise immunity can be obtained by routing the cables in grounded conduit. • Ensure that the field wiring crosses AC or power cables at a right angle. • All analog common terminals (ANL COM) are electrically connected inside the module. ANL COM is not connected to earth ground inside the module. • Voltage outputs are referenced to ANL COM. Load resistance for a voltage output channel must be greater than or equal to 1K ohms. • Current output channels source current that returns to ANL COM. Load resistance for a current output channel must remain between 0 and 500 ohms. Publication 1746-IN026A-EN-P - July 2003 12 SLC 500 8-Point Analog Output Module Wiring Procedure To wire your module, follow these steps: 1. Determine the length of cable you need to connect a channel to its field device. Remember to include additional cable to route the shield wire and foil shield to their ground points. 2. At each end of the cable, strip some casing to expose the individual wires. 3. Trim the exposed signal wires to 50 mm (2 in.) lengths. Strip about 5 mm (3/16 in.) of insulation away to expose the end of each wire. 4. At one end of the cable, twist the shield wire and foil shield together, bend them away from the cable, and apply shrink wrap. 5. At the other end of the cable, cut the drain wire and foil shield back to the cable and apply shrink wrap. Cable (Cut foil shield and drain wire.) Signal Wire Drain Wire Foil Shield Signal Wire Twist the drain wire and the foil shield together and connect to earth ground or to the chassis mounting screws. 6. Connect the wires to the terminal block and field device as shown in Figure 4 on page 13. The recommended maximum terminal screw torque is 0.7 to 0.9 Nm (6 to 8 in-lb) for all terminal screws. Excessive tightening can strip the terminal screw. 7. Repeat steps 1 through 6 for each channel on your module. Publication 1746-IN026A-EN-P - July 2003 SLC 500 8-Point Analog Output Module 13 Terminal Block The 1746-NO8 module contains an 18-position, removable terminal block. The terminal pin-out is shown below. ATTENTION ! Disconnect power to the SLC before attempting to install, remove, or wire the removable terminal block. To avoid cracking the removable terminal block, alternate the removal of the slotted terminal block release screws. Figure 4 1746-NO8 Terminal Block Layout 1746-NO8V Analog Voltage Output Wiring V Out 0 V Out 1 V Out 2 V Out 3 V Out 4 V Out 5 V Out 6 V Out 7 +24 VDC ANL COM 0 ANL COM 1 ANL COM 2 ANL COM 3 ANL COM 4 ANL COM 5 ANL COM 6 ANL COM 7 DC COM Terminal Block Release Screw Maximum Torque = 0.7 to 0.9 Nm (6 to 8 in-lbs.) 1746-NO8I Analog Current Output Wiring I Out 0 I Out 1 I Out 2 I Out 3 I Out 4 I Out 5 I Out 6 I Out 7 +24 VDC ANL COM 0 ANL COM 1 ANL COM 2 ANL COM 3 ANL COM 4 ANL COM 5 ANL COM 6 ANL COM 7 DC COM Terminal Block Release Screw Maximum Torque = 0.7 to 0.9 Nm (6 to 8 in-lbs.) Terminal Block Spare Part Catalog Number 1746-RT25G IMPORTANT Channels are not isolated from each other. All analog commons (ANL COM) are connected together internally. Publication 1746-IN026A-EN-P - July 2003 14 SLC 500 8-Point Analog Output Module Configuration The module operates in Class 1 or Class 3 mode. This section describes how to configure the module for Class 1 operation. Class 1 provides basic data output with no user scaling. No configuration is required. This mode is compatible with the 1746-NO4 module. Class 3 allows you to select data formats, scale limits, ramping, clamping, alarming, safe state options and alarm latching. For more information regarding these features, refer to the SLC 500 8-Point Analog Output Modules User Manual, publication 1746-UM026. TIP 1. Using RSLogix 500, assign the module to a slot in the I/O Configuration. TIP If using Auto Configuration (allowed for SLC 5/03 and higher) to configure the chassis containing this module, the module will be in Class 1 mode. TIP RSLogix 500 version 6.10 (and later) includes an advanced configuration wizard to assist in configuring the 1746-NO8 module when Class 3 mode is used. Select the module from the displayed list. If the module is not listed, select OTHER at the bottom of the list and enter the module’s ID code, shown below. Table 5 1746-NO8 Module ID Codes Catalog Number ID Code 1746-NO8I Class 1 interface 3527 Class 3 interface 12727 1746-NO8V Class 1 interface 3528 Class 3 interface 12728 2. Control each channel’s signal level using Output Words 0 through 7 (addressed O:e.0 through O:e.7, where e is the slot number). The data values and corresponding signal levels are shown in the following table. Publication 1746-IN026A-EN-P - July 2003 SLC 500 8-Point Analog Output Module 15 Table 6 1746-NO8 Data Format Definitions for 1746-NO4 Data Format Selected Output Range Data Value (counts) Corresponding Signal Min. Max. Min. Max. ±10V dc 0 to 10V dc 0 to 5V dc 1 to 5V dc 0 to 20 mA 0 to 21 mA 4 to 20 mA -32768 0 0 +3277 0 0 +6242 +32764 +32764 +16384 +16384 +31208 +32764 +31208 -10V dc 0V dc 0V dc +1V dc 0 mA 0 mA 4 mA +10V dc +10V dc +5V dc +5V dc 20 mA 21 mA 20 mA 3. In Class 1 mode, the 1746-NO8 provides one status input word per channel. Consideration should be given to implementation of user program logic to monitor the status of the module. When a channel is disabled, its status word is set to 0. Check each channel’s configuration and status using Input Words 0 through 7. The Channel Status Words are addressed as follows: 1746-NO8 Status Word Addressing • I:e.0 - Slot e, Channel 0 Status Word • I:e.4 - Slot e, Channel 4 Status Word • I:e.1 - Slot e, Channel 1 Status Word • I:e.5 - Slot e, Channel 5 Status Word • I:e.2 - Slot e, Channel 2 Status Word • I:e.6 - Slot e, Channel 6 Status Word • I:e.3 - Slot e, Channel 3 Status Word • I:e.7 - Slot e, Channel 7 Status Word In Class 1 mode, each channel status word contains the following useful status information: Fatal Channel Error (0 = OK, 1 = error) Module/SLC Resetting (0 = OK, 1 = reset) Current Loop Open (0 = OK, 1 = open) 24V Power Failure (0 = OK, 1 = failure) Module Enabled (0 = off, 1 = on) 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 0 Bits 1 through 11 provide additional status information when Class 3 mode is configured. For more definition of status word bit use, refer the SLC 500 8-Point Analog Output Modules User Manual, publication 1746-UM026. Publication 1746-IN026A-EN-P - July 2003 16 SLC 500 8-Point Analog Output Module Specifications Table 7 General Specifications Specification 1746-NO8I 1746-NO8V I/O Chassis Location Any 1746 chassis slot except slot 0 Backplane Current Consumption (maximum) 120 mA at 5V dc 120 mA at 5V dc 250 mA at 24V dc (J4 jumper set to RACK) 0 mA at 24V dc (J4 jumper set to EXT) 160 mA at 24V dc (J4 jumper set to RACK) 0 mA at 24V dc (J4 jumper set to EXT) Backplane Power Consumption (typical) 5.6W Optional External 24V dc Power Supply N.E.C. Class 2 required: operating voltage: +24V dc ±10% minimum output current: 200 mA for 1746-NO8V, 300 mA for 1746-NO8I NOTE: The external 24V dc power supply terminal block ground connection (DC COM) is connected to the SLC power supply ground. IMPORTANT: Do not use the 24V dc user power terminal on the chassis power supply to power the analog output module. Number Of Channels 8 single-ended LED Indicators Eight green channel status indicators, one for each channel One green module status indicator Calibration Factory calibrated Thermal Dissipation 6.6W Field Wiring to Backplane Isolation 500V dc Recommended Cable Belden 8761 (shielded, twisted-pair) or equivalent Wire Size (maximum) Two 14 to 24 AWG wire per terminal Grounding Wire (optional) ¼ inch wide (minimum) braid Terminal Block Removable (supplied) Replacement Catalog Number 1746-RT25G Publication 1746-IN026A-EN-P - July 2003 SLC 500 8-Point Analog Output Module 17 Table 8 Analog Output Specifications Specification 1746-NO8I 1746-NO8V Number of Outputs 8 8 Output Type Current Voltage Output Range 0 to 21.5 mA ±10.25V dc Output Coding (proportional scaling) 0 to 32,767 -32,768 to +32,767 Output D/A Converter Resolution 16-bit 366 nA/count 16-bit 320 µV/count Location of LSB in I/O Image Word 0000 0000 0000 0001 (for 1746-NO4 compatible data format; does not apply to other data formats) Non-Linearity 0.06% of full scale DAC Conversion Method R-2R Ladder Network Output Step Response Time 1 ms (0 to 95% of full scale) Channel Update Time (typical) Class 1: 5 ms to update all 8 channels Class 3: 10 ms to update all 8 channels Load Range 0 to 500 ohm 1K ohm and greater Load Current n/a 10 mA (maximum) Load Reactance 1 µH (maximum) 1 µF (maximum) Output Impedance Greater than 1M ohm Less than 1.0 ohm Over-Range Capability 7.5% (21.5mA) 2.5% (±10.25V) Overall Accuracy 0.1% of full scale at 25°C 0.2% of full scale at 60°C 0.1% of full scale at 25°C 0.2% of full scale at 60°C Overall Accuracy Drift ±33 ppm/°C of full scale (maximum) ±33 ppm/°C of full scale (maximum) Gain Error 0.08% of full scale at 25°C 0.15% of full scale at 60°C 0.08% of full scale at 25°C 0.15% of full scale at 60°C Gain Error Drift ±25 ppm/°C of full scale (maximum) ±25 ppm/°C of full scale (maximum) Offset Error ±12 LSB at 25°C (typical) ±29 LSB at 60°C (typical) ±13 LSB at 25°C (typical) ±32 LSB at 60°C (typical) Offset Error Drift ±0.48 LSB/°C (maximum) ±0.53 LSB/°C (maximum) Publication 1746-IN026A-EN-P - July 2003 18 SLC 500 8-Point Analog Output Module Table 9 Configuration and Status Specifications Specification 1746-NO8I 1746-NO8V Module ID Code Class 1: 3527 Class 3: 12727 Class 1: 3528 Class 3: 12728 Number of Output Channels 8 (selectable for each channel) Voltage Output Ranges 8 • • • • Current Output Ranges 4 to 20 mA 0 to 20 mA 0 to 21 mA 0 to 21.5 mA n/a • • • • • n/a (selectable for each channel) -10 to +10V dc -10.25 to +10.25V dc 0 to 10V dc 0 to 5V dc 1 to 5V dc • • • • • Scaled engineering units Scaled for PID Proportional counts 1746-NO4 format User-defined scale Optional Output Data Parameters • • • • • • • • User defined scale limits Output clamping limit Output alarm limits Ramp rate/limit Preset fault value Output behavior under fault condition (reset, hold, preset) Alarms latch Reset latched alarms Error Reporting • • • • 24V power failure Open current loop Module/SLC resetting Fatal channel error SLC Data Formats (selectable for each channel) Publication 1746-IN026A-EN-P - July 2003 SLC 500 8-Point Analog Output Module 19 Table 10 Environmental Specifications Specification 1746-NO8I Operating Temperature 0°C to +60°C (+32°F to +140°F) Storage Temperature -40°C to +85°C (-40°F to +185°F) Operating Humidity 5 to 95% non-condensing 1746-NO8V Vibration Operating: 5.0G at 10 to 500Hz, One Octave/min sweep, 10 sweeps Shock Operating: 30G (3 pulses, 11 ms) Non-Operating: 50G (3 pulses, 11 ms) Free Fall (drop test) Portable, 2.268 kg (5 lbs) or less at 0.762 m (30 in.) (six drops) Portable, 2.268 kg (5 lbs) or more at 0.1016 m (4 in.) (three flat drops) Noise Immunity NEMA standard ICS 2-230 Agency Certification • UL/C-UL: UL Listed Industrial Control Equipment UL Listed Industrial Control Equipment for use in Canada UL Listed Industrial Control Equipment for use in Class I, Division 2 Hazardous Locations Groups A, B, C, D • CE marked for all applicable directives • C-Tick marked for all applicable acts SLC 500 is a trademark of Rockwell Automation. Belden is a trademark of Belden Inc. Publication 1746-IN026A-EN-P - July 2003 Rockwell Automation Support Rockwell Automation provides technical information on the web to assist you in using our products. At http://support.rockwellautomation.com, you can find technical manuals, a knowledge base of FAQs, technical and application notes, sample code and links to software service packs, and a MySupport feature that you can customize to make the best use of these tools. For an additional level of technical phone support for installation, configuration and troubleshooting, we offer TechConnect Support programs. For more information, contact your local distributor or Rockwell Automation representative, or visit http://support.rockwellautomation.com. Installation Assistance If you experience a problem with a hardware module within the first 24 hours of installation, please review the information that's contained in this manual. You can also contact a special Customer Support number for initial help in getting your module up and running: United States 1.440.646.3223 Monday – Friday, 8am – 5pm EST Outside United States Please contact your local Rockwell Automation representative for any technical support issues. New Product Satisfaction Return Rockwell tests all of our products to ensure that they are fully operational when shipped from the manufacturing facility. However, if your product is not functioning and needs to be returned: United States Contact your distributor. You must provide a Customer Support case number (see phone number above to obtain one) to your distributor in order to complete the return process. Outside United States Please contact your local Rockwell Automation representative for return procedure. Publication 1746-IN026A-EN-P - July 2003 PN 40071-158-01(1) Copyright © 2003 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.