OfficeServ Softphone User Guide
Softphone User Manual
Every effort has been made to eliminate errors and ambiguities in the information contained in this guide.
Any questions concerning information presented here should be directed to SAMSUNG
TELECOMMUNICATIONS AMERICA, 1301 E. Lookout Dr. Richardson, TX. 75082 telephone (972) 7617300. SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
TABLE OF CONTENTS
INTRODUCTION.................................................................................................................. 7
Conventions ......................................................................................................................................... 7
Major Functions of the OfficeServ Softphone...................................................................................... 7
OFFICESERV SOFTPHONE SETUP ................................................................................ 10
Before Installation .............................................................................................................................. 10
System Requirements............................................................................................................... 10
Obtain a Valid License Number for OfficeServ Softphone ........................................................ 10
Check the IP Address of the OfficeServ phone system ............................................................ 10
Obtain a Valid User ID and Password for OfficeServ Softphone .............................................. 11
OfficeServ Softphone Program Installation........................................................................................ 12
Configuring OfficeServ Softphone for the First Time ......................................................................... 16
THINGS YOU SHOULD KNOW ........................................................................................ 18
Introduction to the OfficeServ Softphone........................................................................................... 18
Intercom Calls ........................................................................................................................... 18
External Calls ............................................................................................................................ 19
The OfficeServ Softphone Windows.................................................................................................. 20
The Main OfficeServ Softphone Window........................................................................................... 20
Windows Component Details............................................................................................................. 21
AOM Window..................................................................................................................................... 23
Using the AOM Window ............................................................................................................ 24
Soft Menu........................................................................................................................................... 25
Soft Menu in an idle state.......................................................................................................... 25
Using the Soft Menu.................................................................................................................. 25
Boss Status Display Window ............................................................................................................. 26
Status Display LED ............................................................................................................................ 28
Button LEDs....................................................................................................................................... 28
Taskbar Icon Menus........................................................................................................................... 29
The OfficeServ Softphone Options Settings...................................................................................... 31
Option Tab.......................................................................................................................................... 31
© Samsung Telecommunications America, L.P.
2
Message Alarm ......................................................................................................................... 33
Status Info ................................................................................................................................. 34
Network Info .............................................................................................................................. 35
Device Config. Tab............................................................................................................................. 37
Change Password..................................................................................................................... 38
Privacy Option........................................................................................................................... 40
Wakeup Call .............................................................................................................................. 41
Alarm Clock............................................................................................................................... 43
Select Skin ................................................................................................................................ 44
Select Ring Tone ....................................................................................................................... 47
System Config. Tab............................................................................................................................ 48
Phone Reset ............................................................................................................................. 51
Absent Message ....................................................................................................................... 51
Absent Message ....................................................................................................................... 52
Forward Tab ....................................................................................................................................... 54
Key Map Tab ...................................................................................................................................... 57
Key Mapping Setting ................................................................................................................. 57
Key Mapping Setting ................................................................................................................. 58
Key Mapping Change ............................................................................................................... 59
Key Mapping Deletion............................................................................................................... 60
Audio Tab ........................................................................................................................................... 61
Video Tab ........................................................................................................................................... 63
Speaker and Microphone Setting (System Setting)........................................................................... 65
Speaker Setting......................................................................................................................... 65
Microphone Setting ................................................................................................................... 69
MAKING A CALL............................................................................................................... 72
Before Making a Call ......................................................................................................................... 72
Making Calls ...................................................................................................................................... 73
Making Calls Using the [Call], [Speaker], or [End] Button ........................................................ 73
Making Calls Using the Handset............................................................................................... 74
Making Calls Using the Keyboard............................................................................................. 74
Making Calls Using the Dial Buttons on the Dial Pad ............................................................... 74
Making Calls Using Recent Call Log ................................................................................................. 75
Making an Intercom Call .................................................................................................................... 76
Busy Station Callback ........................................................................................................................ 77
© Samsung Telecommunications America, L.P.
3
Camp On............................................................................................................................................ 78
Connecting to an Operator ................................................................................................................ 79
Making an External Call..................................................................................................................... 79
Redial................................................................................................................................................. 80
Auto Redial ........................................................................................................................................ 80
Busy CO line Callback ....................................................................................................................... 81
Reusing a CO line.............................................................................................................................. 82
Park Orbit........................................................................................................................................... 83
Saving Phone Numbers..................................................................................................................... 84
Making a Call from the Saved Phone Number .................................................................................. 84
Dialing the Most Recently Called Number......................................................................................... 84
Making a Call Using the Recent Call Log .......................................................................................... 85
Making a Call Using a System Speed Dial ........................................................................................ 85
Making a Call Using a Directory Name.............................................................................................. 86
ANSWERING CALLS ........................................................................................................ 87
Answering Calls ................................................................................................................................. 87
Answering Calls by Using the [Call], [Speaker], or [End] Button .............................................. 87
Answering Calls by Using the Handset..................................................................................... 88
Answering Calls Using the Call Alert Window........................................................................... 88
Answering an Intercom Call............................................................................................................... 89
Answering a Call in Auto Answer Mode............................................................................................. 89
Answering a Call in OHVA Mode ....................................................................................................... 90
Answering an External Call................................................................................................................ 90
Answering an External Call Using a Night Service Bell .......................................................................... 91
Call Pickup ......................................................................................................................................... 92
Group Call Pickup.............................................................................................................................. 92
VIDEO CALLING ............................................................................................................... 93
Enabling the Video Calling Feature ................................................................................................... 93
Modifying the My Video Settings ....................................................................................................... 94
CONVENIENT FEATURES................................................................................................ 96
Call Hold ............................................................................................................................................ 96
Call Transfer ...................................................................................................................................... 96
Unconditional (Blind) Call Transfer ........................................................................................... 96
© Samsung Telecommunications America, L.P.
4
Conditional (Supervised) Call Transfer ..................................................................................... 97
Mute (Blocking Sound to the Caller).................................................................................................. 97
Conference Calls ............................................................................................................................... 98
Group Conferencing .......................................................................................................................... 98
Individual Conference ........................................................................................................................ 99
Call Forwarding.................................................................................................................................. 99
Forwarding All Calls ........................................................................................................................... 99
Forwarding Busy.............................................................................................................................. 100
Forwarding No Answer .................................................................................................................... 100
Forwarding Busy/No Answer ........................................................................................................... 101
Clearing Call Forwarding ................................................................................................................. 101
Follow Me Forwarding ..................................................................................................................... 102
Setting Do Not Disturb ..................................................................................................................... 102
Clearing DND function ..................................................................................................................... 102
Internal Page ................................................................................................................................... 103
External Page .................................................................................................................................. 103
All Page............................................................................................................................................ 104
Meet Me Page ................................................................................................................................. 104
Leaving a Message.......................................................................................................................... 105
Deleting a Message ......................................................................................................................... 105
Checking/Answering/Deleting a Message ....................................................................................... 105
Transferring a Call from Secretary to Boss...................................................................................... 106
Boss/Secretary Message................................................................................................................. 107
Including/Excluding a Group............................................................................................................ 108
Logging into a Group .............................................................................................................. 108
Logging out of a Group ........................................................................................................... 108
Saving Caller IDs ............................................................................................................................. 109
Making a Call to Saved Caller ID..................................................................................................... 109
Saving Caller ID as a Speed Dial .................................................................................................... 109
MENUS ............................................................................................................................ 110
Contact List D .................................................................................................................................. 110
Save Directory Phone Numbers .......................................................................................................111
Modifying the Contact List Phone Numbers .................................................................................... 112
Deleting Phone Numbers................................................................................................................. 113
Making a Call Using the Directory ................................................................................................... 113
Search Phone Numbers .................................................................................................................. 114
© Samsung Telecommunications America, L.P.
5
Microsoft Outlook Address Exchange.............................................................................................. 115
Importing the Address Book from Microsoft Outlook
115
Exporting the Address Book from the Softphone Directory to Microsoft Outlook
116
Activity Log/Message....................................................................................................................... 116
Message Box ................................................................................................................................... 117
Sending a Message ................................................................................................................ 117
Checking New Messages ....................................................................................................... 117
Viewing Received Messages .................................................................................................. 118
Viewing Sent Messages.......................................................................................................... 118
Viewing Drafts ......................................................................................................................... 118
Saving Messages in the Message Box................................................................................... 118
Call Log............................................................................................................................................ 119
Recent Call Log....................................................................................................................... 119
Viewing Outgoing Calls ........................................................................................................... 119
Viewing Received Calls........................................................................................................... 119
ANNEX............................................................................................................................. 120
USB Handsets ................................................................................................................................. 120
TMP-100/TMP-200 .......................................................................................................................... 120
Installation Procedure (Windows XP, TMP-100) ..................................................................... 120
TMP-100/TMP-200 Installation Check (Windows XP, TMP-100)............................................ 122
Functional Relationship Between TMP-100 (Phone Type) and Softphone
(Key Pad Mapping) ................................................................................................................. 124
Eutectics IPP200 ............................................................................................................................. 124
Functional Relationship between IPP100 and OfficeServ Softphone..................................... 124
Claritel i750 ...................................................................................................................................... 125
Functional Relationship Between Claritel i750 and the OfficeServ Softphone (Key Pad
Mapping) ................................................................................................................................. 125
© Samsung Telecommunications America, L.P.
6
INTRODUCTION
Conventions
CHECKPOINT
Provides the operator with checkpoints for stable system operation.
NOTE
Indicates additional information for reference.
Major Functions of the OfficeServ Softphone
Speed Dial
Users can save frequently dialed numbers as speed dial numbers
and make a call just by pressing the corresponding speed dial button.
Call Pickup
This function allows a user to pick up a call that is ringing at another
station by either dialing the Call Pickup feature code plus the extension
number of the ringing station, or by pressing a DP key assigned with the
ringing station number.
Redial
If the call destination is busy, users can use the automatic redial / retry,
callback, or camp on function to connect to the called party once the
destination is free.
© Samsung Telecommunications America, L.P.
7
Call Hold/Call Transfer
The call hold or call transfer function allows the user to place a call on
hold or to transfer the call to another person if needed.
Hold
Conference/Group Conference
This function allows up to 5 people to speak to one another at the
same time.
Call Forwarding
This function allows a user to forward calls to another station, group of
stations, or an external telephone number.
DND
This function allows a user to block calls made to their Softphone.
Page
This function allows the user to deliver an announcement through the
keyset speakers or through the external paging speakers.
Boss/Secretary
This function allows a secretary to transfer an external call to their boss
conveniently.
Caller ID Display
This function displays the caller identification number and name from
the main window when a call arrives.
© Samsung Telecommunications America, L.P.
8
My Video Window
This function displays the local web cam video of the Softphone Client
User. This can be set to CIF or QCIF
Remote Party Window
This function displays the remote web cam video of the Remote
Softphone Client. This can be set to CIF or QCIF
The Softphone video calling feature can only be used on the OfficeServ 7000 Series of
systems. The OfficeServ 100 and OfficeServ 500 do not support the video calling
functionality.
If a Softphone client is using the video feature and is connecting to the OfficeServ 7000
Series system remotely, then a VPN tunnel must be established between the PC
running the Softphone client and the network where the OfficeServ 7000 Series system
is installed. Without a VPN Tunnel only audio will work.
© Samsung Telecommunications America, L.P.
9
OFFICESERV SOFTPHONE SETUP
Before Installation
The following items must be verified before installing the OfficeServ Softphone client.
System Requirements
Specification
Category
Operating System
Windows 2000 Series(Professional, Server, and Advanced Server),
Windows XP Professional, Windows Vista
Processor(CPU)
Pentium 4, 1.6 GHz or higher
Memory
512 MB (or higher)
HDD
20 GB (or larger)
Network Interface Card
10/100BASE-T
Sound Card
Bi-directional sound card
Video
For Video calling a web cam must be used with the Softphone client version
1.3.1.0 or higher. Only OfficeServ 7000 Series phone systems will support the
video call feature. Remote users wanting to employ the video feature must
have a vpn tunnel engaged between the remote PC and the network where
the OfficeServ 7000 system resides.
Miscellaneous
USB Headsets or handsets are recommended to be used with this client,
although the system microphone and speakers can also be used.
Obtain a Valid License Number for OfficeServ Softphone
A valid license number must be registered in MMC 841 of the OfficeServ phone system in
order to operate the OfficeServ Softphone client. A license number can be obtained from the
Samsung dealer from whom the OfficeServ Softphone client software was purchased. If a
valid license number is not registered, the OfficeServ Softphone client will not operate.
Check the IP Address of the OfficeServ phone system
OfficeServ Softphone communicates with the OfficeServ phone system via TCP/IP. In order to
facilitate these communications, the IP address of the OfficeServ phone system must be
entered into the OfficeServ Softphone client. Contact the OfficeServ phone system
administrator to obtain the IP address of the OfficeServ phone system.
© Samsung Telecommunications America, L.P.
10
Obtain a Valid User ID and Password for OfficeServ Softphone
A valid user ID and password must be entered into OfficeServ Softphone in order to operate
the software properly. A user ID and password can be obtained from the OfficeServ phone
system administrator. If a valid user ID and password are not entered OS Softphone will not
operate.
© Samsung Telecommunications America, L.P.
11
OfficeServ Softphone Program Installation
After verifying the pre-installation checkpoints , please follow the steps described below to
install the OfficeServ Softphone client program.
1.
2.
3.
Obtain the OfficeServ Softphone installation program from the OfficeServ phone system
administrator.
Double click the OfficeServ Softphone installation program file to start the InstallShield
Wizard.
Select the correct country and choose [Next].
© Samsung Telecommunications America, L.P.
12
4.
5.
Carefully read the OfficeServ Softphone license agreement, then click the [Yes] button to
proceed, or click the [No] button to cancel the installation.
Verify the installation folder and click the [Next] button.
OfficeServ Softphone Program Installation Folder
The installation folder is set to ‘C:\Program Files\Samsung Electronics\OfficeServ
Softphone’ by default. Click [Browse...] to select a different folder.
© Samsung Telecommunications America, L.P.
13
6.
Verify the program Start menu program group folder name, and then click the [Next] button.
7.
After clicking the [Next] button the installation process will begin.
© Samsung Telecommunications America, L.P.
14
8.
Once setup has completed, click the [Finish] button to exit the installer.
OfficeServ Softphone Shortcut Icon
When the OfficeServ Softphone program is installed, a shortcut is created on the
desktop.
© Samsung Telecommunications America, L.P.
15
Configuring OfficeServ Softphone for the First
Time
This section describes how to set up the login information when running OfficeServ Softphone
client for the first time.
1.
2.
From the Windows desktop, double click the ‘Softphone Shortcut Icon’ or select [Start] Æ
[Programs] Æ [OfficeServ Softphone] Æ [Samsung OfficeServ Softphone].
Upon running the Softphone client for the first time, the window shown below will be
displayed prompting the user to enter the login information.
Initial Configuration of the OfficeServ Softphone client
- When starting the OfficeServ Softphone for the first time the login information must
be set.
- Click [Login Info.] to open the login information window. This window can be accessed
later by selecting [Option Config.] Æ [System Config.] Æ [Login Info.] from the main
window of the OfficeServ Softphone.
3.
Click the [Login Info.] button to open the Login Information window.
•
MCP IP Address of System: Enter the IP address of the OfficeServ system (MMC 830 IP Address
information).
•
Device ID: Enter the user ID for the OfficeServ Softphone (MMC 840 User ID).
•
Password: Enter the password for the OfficeServ Softphone Device ID (MMC 840 or MMC 841
depending on password setting).
© Samsung Telecommunications America, L.P.
16
OfficeServ Softphone Login Info Setup
The login data for OfficeServ Softphone must be entered accurately in order to start the
OfficeServ Softphone program. Consult the OfficeServ phone system administrator to
obtain login information.
7.
8.
Click the
button to save changes.
Click the next
button to restart the Softphone client.
Applying Login Info.
After configuring the login information, the OfficeServ Softphone program must be
restarted to apply the changes.
OfficeServ Softphone License Check
If a license error occurs after entering login information, it indicates a problem with the
license entry in the OfficeServ phone system. Contact the phone system administrator to
rectify this issue.
© Samsung Telecommunications America, L.P.
17
THINGS YOU SHOULD KNOW
Introduction to the OfficeServ Softphone
Intercom Calls
Making an intercom call means calling another internal station. This includes any calls that
do not require accessing a trunk and can include calls to other Softphone stations or keyset
users.
© Samsung Telecommunications America, L.P.
18
External Calls
Making an external call means calling an external number. This includes all calls that are
made by accessing a trunk, such as calling a customer or calling home.
© Samsung Telecommunications America, L.P.
19
The OfficeServ Softphone Windows
The Main OfficeServ Softphone Window
Status display LED
Main screen
Minimize Button
Hide Button
Direction Buttons
Feature Icons
Show/Hide Num Pad
Call/Cancel/End Buttons
Redial/Mute Buttons
Speaker Volume Adjust
Microphone Volume Adjust
Dial Pad
Conference/Screen/Transfer/
Hold/Speaker Buttons
OfficeServ Softphone Skins
This User Guide employs the default skin for most illustrations. When other skins are
utilized by a user, then the layout and names of some buttons will vary.
© Samsung Telecommunications America, L.P.
20
Windows Component Details
Status Display LED
This LED displays the OfficeServ Softphone status information (e.g., busy, ringing, message
waiting). For detailed information, refer to the ‘Status Display LED’ section of ‘Things You
Should Know’.
Main Screen
The main screen displays available menus, call status information, various messages, and
icons indicating function settings.
: Boss/Secretary
: USB phone connection
: Call Forwarding
status
: Softphone Lock
: Mute
: Answer Mode
: Alarm
: DND
: Message
: Message reception status
: Network Connection Status
Minimize Button
This button is used to minimize the application window.
Hide Button
This button is used to hide the application window. An icon will be displayed in the taskbar.
Direction Buttons
These buttons are used for various menu navigation tasks during call processing or
OfficeServ phone system feature configuration.
Feature Icons
- [Contact List]: Opens the Contact List window.
- [Video View]: the My Video window
- [Activity Log]: Opens the Activity Log / window.
- [Option Configuration]: Opens the Softphone Configuration window used to set
environmental preferences for the OfficeServ Softphone client.
Show/Hide NumPad
This button is used to show or hide the Number Pad (Dial Pad) window.
© Samsung Telecommunications America, L.P.
21
[Call]/[Cancel]/[End] Buttons
- [Call]: This button is used to make or answer a call.
- [Cancel]: This button is used to delete a phone number or a function code while using
Enbloc Dial Mode.
- [End]: This button is used to end a call or cancel a selected function.
[Redial]/[Mute] Buttons
- [Redial]: This button is used to redial the most recently dialed number.
- [Mute]: This button is used to block outgoing sound during a call.
Speaker Volume Adjust
This bar is used for adjusting the speaker volume.
Microphone Volume Adjust
This bar is used for adjusting the volume of the microphone.
Dial Pad
The Dial Pad window is identical to the dial pad on a normal keyset and used in the same
way.
[Conference]/[Screen]/[Transfer]/[Hold]/[Speaker] Buttons
- [Conference]: This button is for making conference calls.
- [Screen]: This button is used to show or hide the AOM window.
- [Transfer]: This button is used to transfer a connected call or to enter MMC programming.
- [Hold]: This button is used to put a connected call on hold.
- [Speaker]: This button can be used to make or answer a call.
© Samsung Telecommunications America, L.P.
22
AOM Window
The AOM window displays the OfficeServ Softphone client’s programmable buttons.
Users can display the AOM window by clicking the
button while in a standby state or
during a call. Click the
at the upper right section of the window to close the AOM window.
Items Displayed in the AOM Window
Buttons are displayed in the AOM window according to the OfficeServ phone system
settings.
© Samsung Telecommunications America, L.P.
23
Using the AOM Window
Users can access programmable keys conveniently from the AOM window.
1.
2.
Click the
window.
button while in standby state or during a call to display the AOM
Click the desired programmable button from the AOM window.
© Samsung Telecommunications America, L.P.
24
Soft Menu
The Soft Menu displays frequently used features of the OfficeServ Softphone client.
Soft Menu in an idle state
To access the Soft Menu simply right click the main screen of the Softphone client while in an
idle state.
Using the Soft Menu
To use a feature simply left click the desired entry from the Soft Menu
© Samsung Telecommunications America, L.P.
25
Boss Status Display Window
The Boss Status window is only displayed for a Softphone client when the Boss/Secretary
feature has been enabled by the OfficeServ phone system administrator. The Boss Status
Display will allow a Secretary station to conveniently manage the status of the Boss station.
This icon is displayed once the Boss/Secr
feature is enabled on that particular client.
button to
Click the BOSS/SECR
button to administer the
feature
configure. Shown below
© Samsung Telecommunications America, L.P.
26
Once the BOSS/SECR button has been clicked the following window will open. Highlight the
appropriate Boss icon from the Boss list and then call that boss or send them a message.
© Samsung Telecommunications America, L.P.
27
Status Display LED
LED Description
Status
Busy
Red LED stays on.
Station ring
Red LED flashes.
CO line ring
Red LED flashes.
Re-incoming ring
Red LED flashes.
Message
Red LED flashes.
DND
Red LED flashes rapidly every 0.3 seconds.
Button LEDs
The [Transfer], [Hold], [Speaker], and [Mute] buttons each have their own status LED.
Description
Icon
Red light on: Transfer button red light is only on when Call Forward Always
has been set.
Red light flashes: CO line has been locked.
Red light on: OfficeServ Softphone has been entirely locked.
Red light on: A number has been entered, or [Call] or [Speaker] has been
selected.
Red light on: Mute button was pressed during a conversation.
© Samsung Telecommunications America, L.P.
28
Taskbar Icon Menus
When the application window has been hidden, the OfficeServ Softphone taskbar icon(
be right clicked to display a popup menu as shown below:
) can
Description
Item
Softphone Open
Unhides the application window.
Contact List
Opens the Contact List window. For detailed information, refer to the ‘Contact List’
section of the ‘Menus’ chapter of this guide.
Activity Log/Message
Opens the Activity Log window. For detailed information, refer to the ‘Activity
Log/Message’ section of the ‘Menus’ chapter of this guide.
Forward Config.
Used to set the station forwarding numbers to which arriving calls will be sent. For
detailed information, refer to the ‘Call Forward Tab’ section of ‘OfficeServ
Softphone Option Settings’ of ‘Things You Should Know’.
Login Config.
Opens the Login Information which is used to enter the IP Address of the
OfficeServ system that the Softphone connects to, the Device ID (Called User ID
in MMC 840) and Password (called USER PSWD in MMC 840)Things You Should
Knowthe IP Address of the phone system, the User ID, and User Password.
System Config.
Opens the Softphone Configuration window which is used to set various system
options. For detailed information, refer to the ‘System Config. Tab’ section of
‘OfficeServ Softphone Option Settings’ of ‘Things You Should Know’.
Normal Option
Opens the Options window which is used to set general program options. For
detailed information, refer to the ‘Option Tab’ section of ‘OfficeServ Softphone
Option Settings’ of ‘Things You Should Know’.
© Samsung Telecommunications America, L.P.
29
Description
Item
Audio Config.
Opens the Audio Configuration window which is used to set voice and ringer
parameters
Video Config.
Opens the Video Configuration window which is used to set the Softphone to
voice or video mode, and to select various video parameters.
My Video Window
Opens the My Video window which is used to view what callers on the remote end
of a Video call will see
VOD (Video on
Demand)
RTCP Info
Softphone Status
for future release
Opens the RTCP packet monitoring screen.
Used to display the Softphone Status information including IP Adress info, Server
IP Address, and Softphone client version number
Softphone Exit
Closes the OfficeServ Softphone client program.
© Samsung Telecommunications America, L.P.
30
The OfficeServ Softphone Options Settings
Option Tab
The [Option] tab allows you to set program options for the OfficeServ Softphone client.
Click the [Option Config.] icon (
) on the main screen.
The [Option] tab of the Softphone Configuration window is displayed below.
© Samsung Telecommunications America, L.P.
31
Item
Normal
Option
Description
Run on Windows
Enables OfficeServ Softphone to run automatically when starting
Startup
Windows.
Always on Top
Enables the OfficeServ Softphone window to be always located
above other programs.
Beep on Ringing
Allows you to be notified by PC with a speaker beep when a call is
connected or a new message arrives. This option was implemented
so a new call would be more easily heard and responded to.
Call Connect
Enables automatic display of the Memo window when a call is
Memo Screen Pops
connected.
View OfficeServ
This feature is not for use in the US.
News new Window
Program Key
Set the number of columns to view in the AOM window.
Column
Message
View Message
Enables automatic display of the message window when a new
Upon receipt
message is received.
- Message Alarm: Allows you to set a notification sound used when a
new message arrives.
Message Alarm
Allows you to set the alarm cycle when a new message is received.
Repeat
- Once: An alarm rings only once when a new message is received.
- Every 2 Min.: An alarm rings every two minutes until the message is
checked.
- No Tone: An alarm will not be generated when a message arrives.
© Samsung Telecommunications America, L.P.
32
Message Alarm
1.
Click the [Message Alarm] button of the [Option] tab window.
2.
Select a wav file to be played when a new message arrives.
3.
Click the
icon to listen to the wav file.
4.
Click the
button to set.
© Samsung Telecommunications America, L.P.
33
Status Info
1.
Click the [Status Info] button of the [Option] tab window.
2.
The OfficeServ Softphone version and status information will be displayed.
3.
Click the
© Samsung Telecommunications America, L.P.
button to close the window.
34
Network Info
1.
2.
Click the [Network Info] button of the [Option] tab window.
Once the [Network Info] button is clicked, the administrator may configure the network
type and QoS parameters.
© Samsung Telecommunications America, L.P.
35
Item
Configure
Option
Network Status
Network
Description
Defines the amount of bandwidth available to the user. This assists
the Softphone client in self configuration of certain VoIP parameters.
Status
The available options, from slowest to fastest connection, are:
- 64kbp, Dial-up
- 128-768kbps, ADSL/Cable/ISDN
- 768kbps-1.5Mbps, ADSL/Cable
- = 1.5 Mbps, E1/T1/LAN
Configure
TOS (Type Of
QoS (Quality
Service) / DiffServ
of Service)
Settings
Parameters
Defines whether Softphone should use the system’s settings (Code
Point System Parameter) or set its own (Code Point Local Setting)
If local settings are used, a code must be chosen. Available codes,
from lowest to highest priority, are:
- Default
- Class Selector 3
- Class Selector 5
- Assured Forwarding 1
- Assured Forwarding 2
- Assured Forwarding 3
- Assured Forwarding 4
- Expedited Forwarding
© Samsung Telecommunications America, L.P.
36
Device Config. Tab
The [Device Config.] tab is used to set user profiles, wakeup calls, alarms, skins, or ringing sounds.
1.
Click the [Options Configuration] icon (
2.
Then click the [Device Config.] tab of the Softphone Configuration window:
© Samsung Telecommunications America, L.P.
) on the main screen.
37
Option
Preference
User
Station Name
Description
Sets the Softphone display name shown during
intercom calls.
Change Password
Privacy Option
Change the station passcode for enhanced security
Sets a password requirement to access the directory,
message and call log window, and options windows.
Alarm
Wakeup Call
Used to set a wakeup call.
Alarm Clock
Used to set up to two alarms.
Skin
Select Skin
Changes the skin of OfficeServ Softphone.
Ring
Select Ring Tone
Used to set the ring tone used for Softphone.
Change Password
1.
Click the [Change Password] button on the [Device Config.] tab.
© Samsung Telecommunications America, L.P.
38
2.
3.
Enter the previous password and the new password.
•
Password: Enter password. (Default password is ‘1234’.)
•
New Password: Enter a new password.
•
Re-type Password: Re-enter and confirm the new password.
Click the
button to save the change.
Forgotten passcodes
If the station passcode is unknown, contact the OfficeServ system administrator.
.
© Samsung Telecommunications America, L.P.
39
Privacy Option
1.
Click the [Privacy Option] button of the [Device Config.] tab.
2.
Enter the password and then click the [OK] button.
3.
Click the [Save] button to enable the privacy password.
4.
Click the [OK] button to finish.
© Samsung Telecommunications America, L.P.
40
Wakeup Call
1.
Click the [Wakeup Call] button of the [Device Config.] tab.
2.
Configure the Wakeup Call function.
•
Repeat: Set the wakeup call interval.
- No: The wakeup call function is disabled.
- Everyday: The wakeup call function is performed every day.
- Mon.~Fri.: The wakeup call function is performed only Monday through Friday.
- Mon.~Sat.: The wakeup call function is performed only Monday through Saturday.
•
Time: Set the time of the wakeup call.
•
Ring: Set the alert sound for the wakeup call.
© Samsung Telecommunications America, L.P.
41
3.
Click the
4.
Click the
5.
Click the
button to select a wav file to be used as a wakeup call sound.
button to listen to the wav file.
button to save any changes.
Setting a Wakeup Call
Two alarms can be set in ‘Wakeup Call’. If a wakeup call is set, an alarm rings and a
message is displayed at the set time. If the ringing sound is not defined, only the
message appears at the set time.
© Samsung Telecommunications America, L.P.
42
Alarm Clock
1.
Click the [Alarm Clock] button of the [Device Config.] tab.
2.
Configure the alarm function.
•
Time: Set the alarm time.
•
Repeat: Set the alarm interval.
- No: The alarm function is disabled.
- Everyday: The alarm rings every day.
- Once: The alarm rings only once.
•
Ring: Set the alarm sound.
© Samsung Telecommunications America, L.P.
43
3.
Click the
4.
Click the
5.
Click the
button to select a wav file to be used as an alarm sound.
button to listen to the wav file beforehand.
button to save the changes.
Setting Alarm
If an alarm timer set, an alarm rings and a message is displayed at the set time. If the
ringing sound is not defined, only the message appears.
Select Skin
1.
Click the [Select Skin] button of the [Device Config.] tab.
© Samsung Telecommunications America, L.P.
44
2.
Select a skin for OfficeServ Softphone.
What is a Skin?
A skin is a set of graphics files used to change the appearance of the user interface in
the OfficeServ Softphone program. Skins are only visual changes and do not alter the
functions or features of Softphone at all.
3.
Click the [OK] button to save the change. Softphone must be restarted before the skin
changes will take effect. The Softphone skins available are shown below:
© Samsung Telecommunications America, L.P.
45
Default Skin Starting Window
Phone Skin Starting Window
IP Phone Skin Starting Window
Simple Skin Starting window
Skin Settings
Changes in the skin are not applied until the OfficeServ Softphone client is restarted.
© Samsung Telecommunications America, L.P.
46
Select Ring Tone
1.
Click the [Select Ring Tone] button of the [Device Config.] tab.
2.
Select a default wav file or click the [Search] button to locate another wav file.
3.
Click the
button to listen to the selected wav file.
4.
Click the
button to save any changes.
© Samsung Telecommunications America, L.P.
47
System Config. Tab
The [System Config.] tab is used to set keyset options for the Softphone.
1.
Click the [Option Config.] button (
2.
Select the [System Config.] tab of the Softphone Configuration window.
) on the main screen.
•
[Station ON/OFF] of the [System Config.] tab enables or disables certain keyset features.
•
[Function Select] of the [System Config.] tab sets options for specific keyset features.
© Samsung Telecommunications America, L.P.
48
Category
Station ON/OFF
Option
AUTO HOLD
Description
Determines how to handle a call in process when a second
call is answered.
- ON: First call will automatically be placed on hold.
- OFF: First call will be disconnected.
AUTO TIMER
Sets the timer display options.
- ON: Timer will be displayed during outgoing calls.
- OFF: Timer will not be displayed.
DISPLAY SPD NAME
Determines the display options for speed dial keys in the
AOM.
- ON: Speed dial name is displayed. (e.g. Bob Smith)
- OFF: Speed dial bin number is displayed. (e.g. SPD 01)
AUTO CAMPON
Enables the ability to automatically camp on when an
intercom call is made to a busy station.
- ON: Automatically camp on to the busy station.
- OFF: Do not camp on. Provide busy signal instead.
HOT KEYPAD
Determines the state of the dial pad.
- ON: Dial pad can be used to initiate calls.
- OFF: Calls can only be made by going off-hook first.
RING PREF
Determines how calls are answered.
- ON: Answer calls by pressing the [Call] button.
- OFF: Answers calls by going off hook and pressing AOM
CALL key.
AME PASSWORD
Enables or disables the Answering Machine Emulation
password.
- ON: AME use requires a password.
- OFF: AME use does not require a password.
PAGE REJOIN
Determines whether or not partial pages can be heard.
Partial pages occur when a user hangs up from a previous
conversation while a page is being sent.
- ON: Partial pages are allowed.
- OFF: Partial pages cannot be heard.
CALL COST DISP
Enables or disables the call cost display.
- ON: Display call cost for outgoing calls.
- OFF: Do not display call cost.
Note: This parameter is only shown/active when the phone
system is configured as Hotel/Motel
CID REVIEW ALL
Sets the caller ID storage method.
- ON: Stores caller ID for all calls.
- OFF: Stores caller ID for unanswered calls only.
AUTO ANS CO CALL
Sets whether or not external calls can be auto answered.
- ON: Automatically answer external calls. (Ring Mode
must be set to Auto Answer).
- OFF: External calls will ring.
© Samsung Telecommunications America, L.P.
49
Category
Function Select
Option
Dial Mode
Description
Sets dial mode to either Enbloc or Overlap.
- Enbloc: (Default) User must hit send after dialing digits to
establish a call.
- Overlap: Digits are sent immediately as dialed.
Enbloc Timeout
(Enbloc only) Sets the maximum time to wait for the Call button to
be pressed before cancelling the call. (30 seconds / 1 minute /
3 minutes)
Answering Mode
Set an answer mode of the Softphone when a call comes in.
- Ringing: Ring the phone.
- Auto Answer Mode: Automatically answer the call.
- Voice Announce Mode: Muted answer. User can hear caller, but
caller cannot hear user until [Call] is pressed.
Boss Answering
If Boss/Secretary feature is enabled, this allows the user to set the
answer mode of the Boss station.
Station Lock
Sets the security lock mode of the phone.
- Unlocked: Disables the lock function.
- Locked Outgoing: Enables incoming calls but disables outgoing.
- Locked All Calls: Disables both outgoing and incoming calls.
Internal Call
Sets the display method for internal quick call (DS or NS) keys in
Display
the AOM window.
- Number: Display number. (e.g. DS 2001)
- Name: Display name. (e.g. John Smith)
CID Display
Sets caller ID display options.
- None: Do not display caller ID.
- Number: Display caller ID number.
- Name: Display caller ID name.
Language
Select a Softphone language.
- Korean: Set the Softphone language to Korean.
- English: (Default) Set the Softphone language to English.
Login Info.
Opens Login Information window. For details, refer to ‘Initial
Settings for OfficeServ Softphone’.
Phone Reset
Clears user data such as the directory, messages, and call history.
Absent Message
Set or clear a message to be displayed to internal callers when
user is unavailable.
© Samsung Telecommunications America, L.P.
50
Phone Reset
1.
Click the [Phone Reset] button from the [System Config.] tab.
2.
Enter the Softphone password.
3.
Click the
4. Click the next
© Samsung Telecommunications America, L.P.
button to enter the Softphone password.
button to initialize the OfficeServ Softphone client.
51
Absent Message
1.
Click the [Absent Message] button from the [System Config.] tab.
2.
Select a message to be used.
© Samsung Telecommunications America, L.P.
52
3.
Click the
button to set the message.
4.
Click the
button to clear a message.
Absent Message
Absent Messages: Messages 1 through 15 are static system messages. Messages 16
through 20 can be edited by OfficeServ Softphone users.
© Samsung Telecommunications America, L.P.
53
Forward Tab
The [Forward] tab is used to set a forwarding destination where incoming calls will be
transferred when the OfficeServ Softphone is not in use or cannot answer a call.
1.
Click [Option Config.] icon (
2.
Select the [Forward] tab of the Softphone Configuration window.
© Samsung Telecommunications America, L.P.
) of the OfficeServ Softphone starting window.
54
Option
Preference
Call
Forwarding
Description
Disable
Calls will not forward.
Always
Forward all calls immediately to the destination.
BUSY
Forward calls immediately to the destination when
Softphone is busy.
No Answer
Forward calls to the destination if they are not answered.
BUSY/No Answer
Forward calls on both busy and no answer conditions.
DND
Forward calls to the destination if the Softphone is in DND
mode.
Follow Me
Read Only. Displays the keyset that calls have been forwarded
to using the Follow Me feature. The Follow Me feature is used
to redirect all calls to another station temporarily.
As an example:
A user has 2 desks, one using Softphone extension 2002, and
the other using keyset extension 2025. The user enables
Follow Me from station 2025 against station 2002. Now all calls
that come to 2002 will instead ring at 2025. When the user
wishes to cancel Follow Me, they simply open Softphone
forwarding options and change the forwarding settings.
3.
Check the radio button of a call forwarding type.
© Samsung Telecommunications America, L.P.
55
4.
Then enter a call forwarding number in the appropriate call forwarding field.
5.
Click the
© Samsung Telecommunications America, L.P.
button to save the changes.
56
Key Map Tab
The [Key Map] tab is used to define hotkeys for frequently used functions in the Softphone client.
1.
Click the [Option Config.] icon (
2.
Click the [Key Map] tab of the Softphone Configuration window.
© Samsung Telecommunications America, L.P.
) on the main screen.
57
Key Mapping Setting
1.
Select a function to bind a hotkey to.
2.
Then set the hotkey mapping.
3.
Click the
© Samsung Telecommunications America, L.P.
button to set the hotkey.
58
Key Mapping Change
1.
Select a hotkey to be changed.
2.
Select the new key mapping.
3.
Click the
© Samsung Telecommunications America, L.P.
button to change the key mapping
59
Key Mapping Deletion
1.
Select a hotkey to unbind.
2.
Click the
button to delete the hotkey.
Key Mapping Setting Item Application
Click [Save] or [OK] to close the Softphone Configuration window and apply the hotkey
changes.
© Samsung Telecommunications America, L.P.
60
Audio Tab
The [Audio] tab is used to set audio properties for the Softphone client.
1.
Click the [Option Config.] icon (
2.
Click the [Audio] tab of the Softphone Configuration window.
© Samsung Telecommunications America, L.P.
) of the OfficeServ Softphone starting window.
61
Option
Preference
Voice Settings
Ringer Settings
2.
Description
Playback (Speaker)
Set the PC audio device to use for the speaker.
Transmit (Microphone)
Set the PC audio device to use for the microphone.
AGC (Automatic Gain
Enable or disable Softphone’s ability to
Control)
automatically control volume changes.
Ringer Audio Device
Select the PC audio device to use for ringing.
Adjusting the volumes in OfficeServ Softphone.
Description
Preference
Ring Volume
Set the volume for the ringer.
Speaker Volume
Set the speaker volume.
Off Hook Volume
Adjust off hook volumes (such as DTMF dialing volume).
Page Volume
Adjust page system volume.
Voice Setting
Controls voice codec settings, such as noise and silence
suppression.
© Samsung Telecommunications America, L.P.
62
Video Tab
The [Video] tab is used to set the video properties for the OfficeServ Softphone client.
1.
Click the [Option Config.] icon (
2.
Click the [Video] tab of the Softphone Configuration window.
© Samsung Telecommunications America, L.P.
) of the OfficeServ Softphone starting window.
63
Description
Preference
Call Mode
Set the Call Mode of the Softphone client:
- Video Mode
- Voice Mode
Capture Device
When Video Mode is selected, set any Capture Device (web cam)
that has been installed on the PC.
Video Codec
When Video Mode is selected, set the video codec:
- H.263
- mpeg4
- H.264
Capture Size
For future use
Capture Frame
When Video Mode is selected set the Capture Frame Count:
-15 Frames per second
-20 Frames per second
-25 Frames per second
-30 Frames per second
Close the Remote Party
When Video Mode is selected, this check box determines if the
Remote Party window closes after the call disconnects.
Always Camera Open
When Video Mode is selected, this check box determines if the
camera is always open.
Background Image
© Samsung Telecommunications America, L.P.
Sets the idle image in the My Video and Remote Party windows.
64
Speaker and Microphone Setting (System Setting)
OfficeServ Softphone users can make or answer calls using the system speaker and microphone.
This example shows how to set up the speaker and microphone in Windows XP.
Speaker Setting
1.
2.
Click [Start] Æ [Settings] Æ [Control Panel] Æ [Sounds and Audio Devices] from the
Windows desktop.
Select the [Audio] tab from Sound and Audio Devices Properties.
© Samsung Telecommunications America, L.P.
65
3.
Click the [Volume...] button under ‘Sound playback’.
4.
Select [Options] from the Master Volume window.
© Samsung Telecommunications America, L.P.
66
5.
6.
7.
Ensure that the ‘Master Volume’, ‘Wav’, and ‘Microphone’ items in the Properties
window are marked. If not, mark them.
Click the
button to save changes.
Clear any Mute options checked for ‘Volume Control’ and ‘Wav’ and adjust the
volumes.
Speaker Volume Control
The ‘Master Volume ’ and ‘Wav’ items can also be adjusted using the volume
adjustments in Softphone.
© Samsung Telecommunications America, L.P.
67
8.
Mark the ‘Mute’ of ‘Microphone’.
9.
Select [Exit] from [Options].
Microphone Mute Setting
If the ‘Mute’ of ‘Microphone’ is not marked, voice can be heard through the speaker
when speaking.
© Samsung Telecommunications America, L.P.
68
Microphone Setting
1.
Click [Start] Æ [Settings] Æ [Control Panel] Æ [Sounds and Audio Devices].
2.
Select the [Audio] tab from the Sounds and Audio Devices Properties window.
© Samsung Telecommunications America, L.P.
69
3.
Click the [Volume…] button under ‘Sound recording’.
4.
Select [Options] from the Recording Control window.
© Samsung Telecommunications America, L.P.
70
5.
Ensure the ‘Microphone’ Volume Control item is marked. If not, mark it.
6.
Click the
7.
Select ‘Microphone’ in Record Control.
8.
Select [Exit] from [Options].
© Samsung Telecommunications America, L.P.
button to save any changes.
71
MAKING A CALL
Before Making a Call
This section describes how to make calls with the OfficeServ Softphone client.
Intercom Call
Category
Functions
External Call
- Making an Intercom Call
- Making an External Call
- Busy Station Callback
- Redial
- Camp On
- Busy trunk line Callback
- Connecting to an Operator
- Redialing a trunk line
- Park Orbit
- Saving Phone Numbers
- Making a Call to a Saved Phone Number
- Dial the Most Recently Called Number
- Make a call using the Recent Call Log
- Make a call using a system speed dial number
- Make a call using a Directory name
© Samsung Telecommunications America, L.P.
72
Making Calls
The following describes how to make a call in the ‘Enbloc’ mode using the [Call] or [End] button.
Making Calls Using the [Call], [Speaker], or [End] Button
Click the [Call] (labeled as Send with most of the Softphone skins) or [Speaker] button to
make a call. Click the [End] button to end the call.
Speaker
Call
End
Call Button
The Call Button is labeled as the Send button in all of the OfficeServ Softphone skins
except for the default skin where it is a handset icon.
© Samsung Telecommunications America, L.P.
73
Making Calls Using the Handset
If a Softphone skin that displays a handset is used, then left click the handset to lift it and
make a call. Click the place where the handset should be to replace the handset and end the
call.
▶
Making Calls Using the Keyboard
1.
While idle, enter a phone number using the keyboard.
2.
Press the [Enter] key or click the [Call] button to make the call.
3.
After the call is completed, press the [Esc] key or click the [End] button.
Making Calls Using the Dial Buttons on the Dial Pad
1.
While idle, enter a phone number using the dial buttons on the dial pad.
•
2.
If the Dial Pad window is not displayed, click the [Show Numpad] button to display the Dial Pad
window.
Click the [Call] button to make the call.
© Samsung Telecommunications America, L.P.
74
Making Calls Using Recent Call Log
1.
2.
While in an idle state, click the [Call] button to display the recent call log.
Select a phone number from the recent call log, and then click the [Call] button or
double-click the phone number list to make the call.
© Samsung Telecommunications America, L.P.
75
Making an Intercom Call
This function is used to make a call to an internal station.
1.
While idle, enter the target station number.
2.
Click the [Call] button.
3.
Speak to the recipient when the recipient answers the
call.
Hello~
Dial Mode
- When the ‘Enbloc mode’ is set in OfficeServ Softphone, dial a phone number and click
[Call] to make a call. When the ‘Overlap mode’ is set, dialing the phone number is all
that is needed to make a call.
- For details on the dialing modes, refer to [System Config.] tab of ‘OfficeServ Softphone
Option Settings’.
© Samsung Telecommunications America, L.P.
76
Busy Station Callback
This function is used to automatically call back when you make a call to a busy station.
1.
2.
3.
4.
© Samsung Telecommunications America, L.P.
When busy tone is received, click the [CALLBACK]
button.
A callback message is displayed.
Once the called party is free, the Softphone client will
ring and a callback message will be displayed.
Click the [Call] button to dial back the called party.
77
Camp On
This function is used to ring through to a busy station.
1.
2.
3.
When a busy tone is received, click the [CAMP ON]
button.
The called party will receive an off hook ring tone, which
is a slightly lower volume alert tone than a standard ring
tone.
Wait for the called party to answer.
Hello~
© Samsung Telecommunications America, L.P.
78
Connecting to an Operator
This function is used to connect to an in-house operator or group of operators.
1.
Click the [0] then [Call] button to connect an in-house
operator.
- OR -
2.
Dial the number of a specific operator station and then
click the [Call] button.
Making an External Call
Follow the steps below to make an external call:
1.
While idle, enter the phone number to dial.
2.
Click the [Call] button.
3.
Wait for the called party to answer.
Hello~
© Samsung Telecommunications America, L.P.
79
Redial
This function is used to redial the most recently called external number.
1.
Select the [LAST REDIAL] button from the Soft Menu.
2.
Wait for the called party to answer.
Hello~
Overlap Dial Mode
In Overlap Dial mode, click the [Speaker] button and then select the [LAST REDIAL]
button.
Auto Redial
When making an external call to a busy party, the auto redial function can be used to
automatically redial the called party at a specific interval up to 99 times.
1.
2.
3.
When a busy tone is received from an external call, click
the [RETRY] button.
The system automatically redials the number.
•
While auto redial is active the Softphone client cannot be
used for other calls.
•
Click the [End] button to cancel auto redial.
When the called party answers, click the [Call] button.
•
© Samsung Telecommunications America, L.P.
The call is disconnected if the [Call] button is not pressed
within 10 seconds.
80
Busy CO Line Callback
This function is used to automatically retry a call when all trunk lines are busy.
1.
2.
3.
When a busy tone is received while trying to access a
trunk, click the [CALLBACK] button.
Click the [End] button after hearing the confirmation
tone.
When a trunk line becomes available the Softphone
client will ring.
•
4.
5.
If the callback is not answered within 30 seconds, the
callback will be cancelled.
Dial the desired phone number and then click the [Call]
button.
Wait for the called party to answer.
Hello~
© Samsung Telecommunications America, L.P.
81
Reusing a CO Line
This function is used to immediately terminate the current external call and make a new external
call.
1.
Click the [NEW CALL] button to disconnect the current
call and receive dial tone.
2. Enter the desired number and then click the [Call] button.
© Samsung Telecommunications America, L.P.
82
Park Orbit
This function is used to “park” an external call in a call storage “orbit” so that another user can
answer the call. A total of 10 orbits exist and a call is parked in one of them. During this time the
caller is on system hold and does not use a CALL key for any user.
Notes:
1. Users must have a PARK button or access code to retrieve and place calls in park orbits.
2. If the parked call is not retrieved within a pre-programmed period of time, it will recall the
Softphone.
3. Intercom calls cannot be parked.
4. Phone system administrators may create PARK keys with pre-assigned orbit numbers. In
this case, step 2 is skipped.
AOM
1.
While on a call, click the [PARK] button.
•
2.
AOM
3.
If the AOM window is not displayed, click [Screen] to display
the AOM window.
Select the orbit number (0~9) where the call will be
parked and notify the other station user of the orbit
number so that the user can answer the call.
The user notified of the orbit number should click the
[PARK] button from the AOM window, and then enter
the corresponding orbit number to answer the parked
call.
‘Call Park’ and ‘Orbit’
‘Call Park’ allows you to park a call in a specific place so that another user can answer
the call. The place where a call is parked is called ‘orbit’. A total of 10 orbits exist and a
current call is parked in one of them. Notify another user of the orbit number so that the
notified user can answer the call parked in the orbit.
© Samsung Telecommunications America, L.P.
83
Saving Phone Numbers
This function is used to save the most recently dialed phone number for future use.
1.
During the conversation, click the [SAVE/REPEAT]
button to save the call.
•
The Saved Phone Number will be kept until another phone
number is saved.
Making a Call from the Saved Phone Number
This function allows you to make a call to the saved phone number.
1.
2.
While idle, click the [SAVE/REPEAT] button to dial the
saved number.
Wait for the called party to answer.
Hello~
Dialing the Most Recently Called Number
This function is used to redial the most recently dialed number.
1.
While idle, click the [Redial] button.
2.
Wait for the called party to answer.
Hello~
Overlap Dial Mode
In Overlap Dial Mode, click [Speaker] button and select [LAST REDIAL] button to use this
function.
© Samsung Telecommunications America, L.P.
84
Making a Call Using the Recent Call Log
This function is used to make a call using the recent call log.
1. While idle, click the [Call] button to open the
Recent Call Log.
2. The Recent Call Log holds up to 60 calls sorted
and displayed by time.
3. Double-click a call record and press the [Call]
button or select a call record and press the
[Enter] key on the keyboard to make the call.
Making a Call Using a System Speed Dial
This function is used to make a call using system speed dials.
1.
2.
3.
© Samsung Telecommunications America, L.P.
While idle, click the [SPEED DIAL] button.
If a bin number is not assigned to the button, then enter
a system speed dial number.
Wait for the called party to answer.
85
Making a Call Using a Directory Name
This function is used to make a call using the Softphone client’s online Directory. There are three
directory components:
1. System wide speed dial list
2. Personal speed dial list
3. Station directory list
1.
2.
3.
4.
© Samsung Telecommunications America, L.P.
While idle, click the [DIRECTORY] button to open the
Directory window.
Select a directory type from the soft menu.
Enter the first letter of the directory name and then click
[▲] or [▼] to search for the name. Select the name and
then click the [Call] button.
Wait for the called party to answer.
86
ANSWERING CALLS
Category
Functions
Intercom Call
External call
- Answering an Intercom Call
- Answering an External call
- Answering a Call in Auto Answer Mode
- Answering an External Call Using a Night
- Answering a Call in OHVA Mode
Service Bell
- Call pickup
- Group call pickup
- Answering a camp on call
Answering Calls
This section describes the functions for answering calls using OfficeServ Softphone.
Answering Calls by Using the [Call], [Speaker], or [End] Button
Click the [Call] or [Speaker] button to answer the call. Click the [End] button to end the call.
Speaker
Call
End
Call Button
The Call Button is labeled as the Send button in all of OfficeServ Softphone skins except
© Samsung Telecommunications America, L.P.
87
Answering Calls by Using the Handset
If a Softphone skin that has a handset window is used, left click the handset to answer a call.
Click the place where the handset should be placed to replace the handset and end the call.
▶
Answering Calls Using the Call Alert Window
If the Softphone application window is minimized or hidden, the Call Alert window will be
displayed to notify a user of an incoming call.
1.
2.
When an incoming call arrives, the Call Alert window will appear. If Caller ID is received,
it will be displayed in the window.
Click on the Call Alert window to answer the call.
© Samsung Telecommunications America, L.P.
88
Answering an Intercom Call
This function is used to answer an incoming intercom call.
1.
The OfficeServ Softphone client rings and displays a
message notifying you that a call has arrived.
2.
Click the [Call] or [Speaker] button to answer the call.
3.
Click the [End] button to end the call.
Answering a Call in Auto Answer Mode
This function is used to answer an incoming intercom call when auto answer mode is enabled.
1.
2.
© Samsung Telecommunications America, L.P.
When the incoming call arrives, the call will automatically
be answered.
Click the [End] button to end the call.
89
Answering a Call in OHVA Mode
This function is used to answer an intercom call when Off Hook Voice Announce is enabled.
1.
When an incoming call arrives, the caller’s voice can be
heard, but the Softphone user cannot talk back.
Hello~
2.
Click the [Call] button to connect and speak to the caller.
Setting an Answer Mode
An answer mode can be set in [System Config.] tab of [Option Config.]. For details, refer
to ‘OfficeServ Softphone Option Settings’ of ‘Things You Should Know’.
Answering an External Call
This function is used to answer a call from an external source.
1.
© Samsung Telecommunications America, L.P.
The OfficeServ Softphone client will ring and display a
message that a call has arrived.
2.
Click the [Call] or [Speaker] button to answer the call.
3.
Click the [End] button to end the call.
90
Answering an External Call Using a Night Service Bell
This function is used to answer an external call when a night time paging bell is used.
1.
2.
AOM
3.
When an external call arrives the paging bell will ring.
While idle, click the [UNI ANSWER] button in the AOM
window.
Click the [End] button to end the call.
AOM
Night Mode Setting
For information on night mode settings, contact the phone system administrator.
© Samsung Telecommunications America, L.P.
91
Call Pickup
This function allows you to pick up a call ringing at another extension.
1.
2.
When another station rings, click the [Call] or [Speaker]
button and enter the function code for call pickup, [6][5].
Enter the station number of the ringing station to answer
the call.
Hello~
Group Call Pickup
This function is used to pick up a call made to another member of the call group.
1.
2.
© Samsung Telecommunications America, L.P.
When another member’s station rings, click the [Call] or
[Speaker] button and enter the function code for group
pickup, [6][6].
Enter the group number (01~20) to answer the call.
92
VIDEO CALLING
Enabling the Video Calling Feature
This function allows the Softphone client to employ the web camera (web cam) that is installed
on a PC.
1.
Click the [Option Configuration] button on the
Softphone client.
2. Click the [Video] tab and then click
the radio button labeled [Video
Mode]. Click the [OK] button to save
the change. Video calling is enabled.
The other [Video] tab parameters are
discussed in the ‘Things You Should
Know’ section of this User Guide.
© Samsung Telecommunications America, L.P.
93
Modifying the My Video Settings
This function allows several Softphone client settings to be modified.
1.
2.
3.
© Samsung Telecommunications America, L.P.
Click the [Video View] button on the Softphone client.
Within the My Video window, the Softphone User may
observe what the Remote caller is seeing and may
modify several Softphone options.
Click the Preview box to view the local web camera
picture and to gain access to other options, which are
shown in the following table.
94
My Video Parameter
Cam Setting
Settings
The [Cam Setting] button opens the specific
properties window of the web cam being used by
the Softphone client.
Broadcast
On - The Softphone will transmit a picture to the
Remote Softphone client.
Off- The Softphone will not transmit a picture to the
Remote Softphone client.
Pause
On- Suspends video transmission.
Off- Reactivates video transmission.
Mode
CIF- Sets the viewing area to (352x288).
QCIF- Sets the viewing area to (176 x 144) (default
setting).
© Samsung Telecommunications America, L.P.
95
CONVENIENT FEATURES
Call Hold
This function is used to place a caller on hold.
1.
While in a call, press the [Hold] button.
2.
The “On Hold” message is displayed in the window.
3.
Click the [Hold] button or the blinking [CALL] button in
the AOM window to reconnect to the held call.
Call Transfer
This function is used to transfer a call to another destination.
Unconditional (Blind) Call Transfer
1.
2.
3.
© Samsung Telecommunications America, L.P.
Click the [Transfer] button during a call.
Enter the station number or CO line number to transfer
the call to.
When ringback is heard, click the [End] button to
complete the transfer.
96
Conditional (Supervised) Call Transfer
1.
2.
3.
Click the [Transfer] button during a call.
Enter the station number or CO line number to transfer
the call to.
Once the party to be transferred answers the call,
announce the transfer and click the [End] button to
complete the transfer.
Transferring an incoming call directly to a voice mailbox
Click [VT] in the AOM window and enter the voice mailbox number to transfer the call
to. Note that the Samsung SMVi card must be installed in the phone system and that the
system administrator must have the voicemail transfer feature enabled.
Mute (Blocking Sound to the Caller)
This function is used to prevent the caller from hearing the user’s voice during a call.
1.
2.
© Samsung Telecommunications America, L.P.
Click the [Mute] button during the call.
Click the [Mute] button again to disable the mute
function.
97
Conference Calls
This function is used to make a conference call with up to five people simultaneously.
Group Conferencing
1.
2.
3.
4.
5.
6.
© Samsung Telecommunications America, L.P.
While idle, click the [Conference] button.
Enter the target phone numbers and then check the
[Select] box.
Click the [Call All] button to dial the entered numbers.
To release a call during a conference, click the
[Disconn.] button next to the corresponding number.
Enter the number to be connected in the vacant field and
click the [Call] button to connect an additional call.
Click the [Exit] button to end a conference call.
98
Individual Conference
1.
During a call, click the [Conference] button.
2.
Enter the phone number to be added to the conference.
3.
When the other party answers, click the [Conference]
button again to complete the conference.
Call Forwarding
This function is used to forward a call to a specific destination when the call cannot be answered.
Call Forwarding
The [Forward] tab of [Option Config.] allows you to easily set or release the call
forwarding function. For details, refer to ‘Forward Tab’ of ‘OfficeServ Softphone Option
Settings’ in ‘Things You Should Know’.
Forwarding All Calls
This function is used to forward all calls to another phone number.
1.
2.
© Samsung Telecommunications America, L.P.
While idle, dial the function code for call forwarding
([6][0]) and click the [Call] button.
Enter the destination phone number and click the
[FORWARD ALL] button.
99
Forwarding Busy
This function is used to forward all calls to another phone number while busy.
1.
2.
While idle dial the function code for call forwarding
([6][0]) and click the [Call] button.
Enter the destination phone number and then click the
[FORWARD BUSY] button.
Forwarding No Answer
This function is used to forward a call to another phone number when it cannot be answered
within a certain period of time.
1.
2.
© Samsung Telecommunications America, L.P.
While idle dial the function code for call forwarding
([6][0]) and click the [Call] button.
Enter the destination phone number and click the
[FORWARD NANS] button.
100
Forwarding Busy/No Answer
This function is used to forward a call to another phone number when busy or there is no answer
within a certain period of time.
1.
2.
While idle, dial the function code for call forwarding
([6][0]) and click the [Call] button.
Enter the destination phone number and click the
[FORWARD B/NA] button.
Clearing Call Forwarding
This function is used to clear call forwarding settings for Softphone.
1.
2.
© Samsung Telecommunications America, L.P.
While idle, dial the function code for call forwarding
([6][0]) and click the [Call] button.
Click the [FORWARD CLR] button.
101
Follow Me Forwarding
This function is used to ”pull” all calls from one station to another. The Follow Me can only be set
from another station, and causes all calls to forward from this station to the other station. In order
to cancel this forwarding, it must be cancelled from the phone where the calls are forwarded from.
1.
2.
While idle dial the function code for call forwarding
([6][0]) and click the [Call] button.
Enter the phone number of the station whose calls
should forward here and click the [FOLLOW ME] button.
Setting Do Not Disturb
This function is used to set the DND feature, preventing calls from being delivered to this station.
AOM
1.
2.
Click the [DND] button in the AOM window.
The ‘DO NOT DISTURB’ message is displayed on the
main screen.
•
If DND is enabled, the status display LED will blink red.
Clearing DND function
This function is used to the steps below to clear DND.
AOM
1.
2.
© Samsung Telecommunications America, L.P.
Click the [DND] button in the AOM window.
The ‘DND is cancelled’ message is displayed on the
main screen.
102
Internal Page
This function is used to make an internal page.
AOM
1.
▶
2.
3.
While idle, click the [PAGE] button.
Select an internal page zone ([0], [1], [2], [3],
or [4]) to make the page.
Once the page is completed, click the [End] button.
External Page
This function is used to make an external page.
1.
AOM
▶
2.
3.
© Samsung Telecommunications America, L.P.
While idle, click the [PAGE] button.
Select an external page zone ([5], [6], [7], [8], or [9]) to
make the page.
Once the page is completed, click the [End] button.
103
All Page
This function is used to make an all page, paging to both internal and external zones.
AOM
▶
1.
While idle, click the [PAGE] button.
2.
Select the all page zone [∗] to make the page.
3.
Once the page is completed, click the [End] button.
Meet Me Page
This function is used to page a user who has a transferred call waiting.
1.
▶
2.
3.
4.
© Samsung Telecommunications America, L.P.
While idle, click the [MEET ME PAGE] button.
Enter a page zone ([0] - [9]) to announce the transferred
call.
When the ‘Please click ANSWER WAIT’ message is
displayed, click the [ANSWER WAIT] button.
The user will dial [5][6] to retrieve the call.
104
Leaving a Message
This function is used to leave a call request message at another station.
1.
When busy tone is heard, click the [MESSAGE] button.
2.
A call request message is left for the recipient’s station.
Deleting a Message
This function is used to clear a message or unsend a delivered message.
1.
2.
Enter feature code [4][2].
Enter the station number that has the message to be
cleared.
Checking/Answering/Deleting a Message
This function is used to check/answer/delete the messages left for Softphone.
AOM
© Samsung Telecommunications America, L.P.
1.
Click the [MESSAGE] button in the AOM window.
2.
The most recent message is displayed.
•
REPLY: Makes a callback to the station who left the message.
•
NEXT: Display the next message.
•
CLEAR: Clear this message.
105
Transferring a Call from Secretary to Boss
This function allows a Secretary station to answer a call, then transfer it to a Boss station.
1.
2.
3.
During a call, click the [Boss/Secr] button.
Select a Boss station to transfer the call to, and then
click the [Call] button.
Announce the caller to the Boss and click the [End]
button.
Boss/Secretary Function
The Boss/Secretary function is available only if enabled by the OfficeServ phone system
administrator. A [Boss/Secr] button will be displayed on Softphone when this feature is
enabled.
© Samsung Telecommunications America, L.P.
106
Boss/Secretary Message
This function is used to exchange messages between Boss and Secretary stations.
© Samsung Telecommunications America, L.P.
1.
While idle, click the [BOSS/SECR] button.
2.
Click the [Message] button.
3.
Enter a message and then click the [Save] button.
4.
Select a boss and click the [Send] button.
107
Including/Excluding a Group
This function is used to log a station into or out of a station group.
Logging into a Group
1.
While idle, click [IN/OUT GROUP].
2.
Enter a group number to log in to.
3.
Click [IN TO GROUP].
1.
While idle, click [IN/OUT GROUP].
2.
Enter a group number to log in to.
3.
Click [OUT OF GROUP].
Logging out of a Group
© Samsung Telecommunications America, L.P.
108
Saving Caller IDs
This function is used to save current caller ID for future use.
1.
During a call, click [SAVE/REPEAT].
Saving Caller IDs
Only one caller ID can be saved at a time. When another caller ID is saved it will
overwrite the existing entry.
Making a Call to Saved Caller ID
This function is used to make a call to the saved caller ID number.
1.
Enter feature code [1][7] and click [Call].
Saving Caller ID as a Speed Dial
This function is used to save the displayed caller ID as a personal speed dial.
1.
During a call, click [SAVE/STORE].
•
© Samsung Telecommunications America, L.P.
The speed dial number where the caller ID is saved will be
displayed in the window.
109
MENUS
Contact List D
Click the [Contact List] icon(
© Samsung Telecommunications America, L.P.
) to display the Contact List window:
110
Save Directory Phone Numbers
This function is used to save phone numbers to the Directory. Up to four phone numbers (office,
home, mobile, and alternate) per person can be saved. In addition, e-mail, fax, groups, and memo
fields can be set.
1.
2.
3.
4.
5.
6.
Click
from the Contact List window.
Enter the information to be saved.
If desired, enter a speed dial number (from 0 to 99) in the Speed Dial field to assign a
specific number as a speed dial.
Click
to edit a group.
Enter the name of a new group to register the group.
Click
to register the group.
© Samsung Telecommunications America, L.P.
111
Modifying the Contact List Phone Numbers
This function is used to modify stored directory phone numbers.
1.
Select a phone number to be modified and click
2.
Update the profile.
3.
Click
.
to save the profile.
© Samsung Telecommunications America, L.P.
112
Deleting Phone Numbers
This function is used to delete a Directory profile.
Select a profile to be deleted from the Directory and click
.
Making a Call Using the Directory
This function allows you to make a call using the Directory menu.
1.
Select a profile from the Directory window and click
2.
Select a target phone number from the Select Phone Number window.
3.
Modify the phone number if necessary.
4.
Click
.
to make the call.
Modifying a Phone Number
Modifying a number in the Select Phone Number window will not affect the stored
Directory profile.
© Samsung Telecommunications America, L.P.
113
Search Phone Numbers
This function is used to search the Directory for a specific entry.
1.
Select
2.
Enter a speed dial to search for (if any).
3.
Enter the name (full or partial) to search for (if any).
4.
Enter the phone number (full or partial) to search for (if any).
from the Directory window.
© Samsung Telecommunications America, L.P.
114
5.
Select a group to search for (if any).
6.
Click
.
Microsoft Outlook Address Exchange
This function is used to export the Directory of the Softphone to the address book of Microsoft
Outlook, or to import the address book of Microsoft Outlook to the Softphone Directory.
Importing the Address Book from Microsoft Outlook
1.
Click [Import] from the Directory window.
2.
Click [Yes] to import the address book from Microsoft Outlook.
3.
If the import is successful, the window below appears:
© Samsung Telecommunications America, L.P.
115
Exporting the Address Book from the Softphone Directory to Microsoft
Outlook
1.
Click [Export] from the Directory window.
2.
Click [Yes] to export the Softphone address book to Microsoft Outlook.
Activity Log/Message
Click the [Activity Log] icon(
© Samsung Telecommunications America, L.P.
) to open the Activity Log/Message window:
116
Message Box
This function is used to exchange short messages between Softphone users.
Sending a Message
1.
2.
3.
Click
from the Message/Call Log window.
Enter the station number to send the message to and then enter message text.
to load a previously stored message.
Alternatively, click
Click
to forward the message.
Checking New Messages
1.
Select ‘New Message’.
2.
The list of the new messages is displayed.
© Samsung Telecommunications America, L.P.
117
Viewing Received Messages
1.
Select ‘Received Message’.
Viewing Sent Messages
2.
Select ‘Sent Message’.
Viewing Drafts
3.
Select ‘Draft’.
Saving Messages in the Message Box
1.
Click
2.
Enter the message text.
3.
Click the
from the Message/Call Log window.
button to save the message.
© Samsung Telecommunications America, L.P.
118
Call Log
This function is used to check the call log.
Recent Call Log
1.
Select ‘Recent Call Log’.
2.
The list of all recent calls appears as shown below:
Viewing Outgoing Calls
1.
Select ‘Outgoing Logs’.
Viewing Received Calls
2.
Select ‘Incoming Logs’.
© Samsung Telecommunications America, L.P.
119
ANNEX
USB Handsets
This annex describes the installation procedure for USB handsets supported by the OfficeServ
Softphone, and describes the functional relation between the USB handset and the OfficeServ
Softphone.
TMP-100/TMP-200
Installation Procedure (Windows XP, TMP-100)
1.
2.
3.
OfficeServ Softphone Ver1.0.0.2 or higher must be installed before installing TMP-100 or
TMP-200.
After installing the OfficeServ Softphone program, connect the TMP-100 or TMP-200 to
the USB port of the PC.
Once the window below appears, select ‘Install from a list or specific location
(Advanced)’ and click the [Next] button.
© Samsung Telecommunications America, L.P.
120
4.
The window below appears. Select ‘Don’t search. I will choose the driver to install’ and
click the [Next] button.
5.
The compatible hardware list window will appear as shown below:
6.
Select the proper device driver and click the [Next] button.
© Samsung Telecommunications America, L.P.
121
7.
Once the window below appears, click the [Continue Anyway] button to complete TMPdriver installation.
TMP-200 Installation Procedure
The installation procedure for TMP-200 is same as that for TMP-100.
TMP-100/TMP-200 Installation Check (Windows XP, TMP-100)
1.
Upon successful installation of TMP-100 or TMP-200, restart the OfficeServ Softphone.
The icon circled below should appear on the main screen if the installed TMP-100 or
TMP-200 is properly connected.
© Samsung Telecommunications America, L.P.
122
2.
3.
Select [Start] Æ [Settings] Æ [Control Panel] Æ [Sounds and Audio Devices] from the
Windows desktop.
From the Sounds and Audio Devices Properties window, verify that the TMP-100 or TMP200 is enabled. The figure below is an example of when TMP-200 is enabled.
TMP-100/TMP-200 Installation Procedure
Refer to the TMP-100/TMP-200 product home page (http://www.tics.co.kr) for
installation procedures on TMP-100 and TMP-200 or for other details.
© Samsung Telecommunications America, L.P.
123
Functional Relationship Between TMP-100 (Phone Type) and Softphone (Key
Pad Mapping)
TMP-100
OfficeServ Softphone
Handset(HOOK button)
Handset
Key Pad(0~9, *, #)
Key Pad(0~9, *, #)
REDIAL
REDIAL
SEND
SEND
CLR
CLR
Acct
-
Button
[Message] icon(
)in the initial window
Eutectics IPP200
For detailed information on how to install Eutectics IPP200 or on Eutectics IPP200, refer to
http://www.eutecticsinc.com.
In the Softphone Audio configuration tab, click on the Voice Settings drop down menu, and
select Eutectics IPP200 for the Playback and Transmit settings.
Functional Relationship between IPP100 and OfficeServ Softphone
IPP200
OfficeServ Softphone
Handset(HOOK button)
Handset(HOOK button)
© Samsung Telecommunications America, L.P.
124
Claritel i750
For detailed information on how to install Claritel i750 or on Claritel i750, refer to
http://www.clarisys.com.
In the Softphone Audio configuration tab (shown below), click on the Voice Settings drop down
menu, and select “Claritel-i750 – vp” for the Playback and Transmit settings.
Functional Relationship Between Claritel i750 and the OfficeServ
Softphone (Key Pad Mapping)
Claritel i750
OfficeServ Softphone
On/OFF
On/OFF Hook button
Keypad(0~9, *, #)
Keypad(0~9, *, #)
Arrow button
Arrow button
SEND
[Send] button or [enter] key of the keyboard
End
[End]
Mute button(Unique feature of Claritel i750)
-
Volume adjustment
Volume adjustment
© Samsung Telecommunications America, L.P.
125
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement