Feature Description & Operation Manual
-MG
Feature Description
&
Operation Manual
IPECS
- MG Release 1
Feature Description & Operation
Issue 1.0
Revision History
ISSUE
1.0
DATE
DESCRIPTION OF CHANGES
2009.12
Initial Release
Copyright© 2009 LG-Nortel Co. Ltd. All Rights Reserved
This material is copyrighted by LG-Nortel Co. Ltd. (LGN). Any unauthorized reproductions, use or disclosure of
this material, or any part thereof, is strictly prohibited and is a violation of Copyright Laws. LGN reserves the
right to make changes in specifications at any time without notice. The information furnished by LGN in this
material is believed to be accurate and reliable, but is not warranted to be true in all cases.
LGN and iPECS-MG are trademarks of LG-Nortel Co. Ltd.
All other brand and product names are trademarks or registered trademarks of their respective companies.
IPECS
- MG Release 1
Feature Description & Operation
Issue 1.0
Table of Contents
1. Introduction............................................................................................ 1
1.1 Manual Application................................................................................................................. 1
1.1.1 Organization......................................................................................................................... 1
1.1.2 Feature Information.............................................................................................................. 1
1.2 System Capacities .................................................................................................................. 2
2. Directory Number (DN)........................................................................ 4
2.1 Terms ......................................................................................................................................... 4
2.2 Basic Features ......................................................................................................................... 5
2.2.1 Making Calls ........................................................................................................................ 5
2.2.2 Receiving Calls .................................................................................................................... 5
2.2.3 P-DN feature ........................................................................................................................ 5
2.2.4 LED of DN button ................................................................................................................. 6
2.2.5 DN Tenant Group/COS ........................................................................................................ 6
2.2.6 Branch Line.......................................................................................................................... 6
2.2.7 Incoming Ring Option .......................................................................................................... 6
2.2.8 Access Option...................................................................................................................... 6
3. System..................................................................................................... 7
3.1 Account Code .......................................................................................................................... 7
3.2 Alarm Signal/Door Bell .......................................................................................................... 8
3.3 Authorization Codes (Password)...................................................................................... 10
3.4 Auto Call Release.................................................................................................................. 11
3.5 Automatic Pause Insertion ................................................................................................. 11
3.6 Automatic Privacy/Branch Line ........................................................................................ 12
3.7 Auto Service Mode Control ................................................................................................ 13
3.8 Automatic System Daylight Savings Time..................................................................... 14
3.9 Automatic System Time Synchronization...................................................................... 14
3.10 Battery Back-up, Memory ................................................................................................. 15
3.11 Call Forward ......................................................................................................................... 16
3.12 Call Forward, Pilot Hunt .................................................................................................... 18
3.13 Call Forward, Preset........................................................................................................... 20
3.14 Call Park ................................................................................................................................ 21
3.15 Call Pick-up .......................................................................................................................... 22
3.15.1 Directed Call Pick-Up ....................................................................................................... 22
3.15.2 Group Call Pick-Up .......................................................................................................... 23
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3.16 Call Transfer......................................................................................................................... 24
3.16.1 Call Transfer, Station ....................................................................................................... 24
3.16.2 Call Transfer, CO/IP......................................................................................................... 25
3.17 CO/IP Access ....................................................................................................................... 27
3.18 CO/IP Call Time Restriction ............................................................................................. 28
3.19 CO/IP Call Warning Tone Timer ...................................................................................... 29
3.20 CO/IP Queuing ..................................................................................................................... 30
3.21 Conference ........................................................................................................................... 31
3.21.1 Conference Room ............................................................................................................ 31
3.21.2 Multi-Party Voice Conference .......................................................................................... 33
3.21.3 Unsupervised Conference ...............................................................................................34
3.22 Customer Site Name .......................................................................................................... 36
3.23 Data Line Security .............................................................................................................. 36
3.24 Delayed CO/IP Ring ............................................................................................................ 37
3.25 Delayed Auto Attendant .................................................................................................... 37
3.26 Diagnostic/Maintenance ................................................................................................... 38
3.27 Dial-by-Name........................................................................................................................ 38
3.28 Dial Pulse to Tone Switchover ........................................................................................ 40
3.29 Dialing Restrictions............................................................................................................ 40
3.29.1 Class of Service ............................................................................................................... 40
3.29.2 Day/Timed & Night Station COS ......................................................................................42
3.29.3 Temporary Station COS/Lock ..........................................................................................42
3.29.4 Walking COS ................................................................................................................... 44
3.30 Differential Ring .................................................................................................................. 45
3.31 Digit Conversion ................................................................................................................. 45
3.32 Do Not Disturb (DND)......................................................................................................... 46
3.33 Door Open............................................................................................................................. 47
3.34 Door Phone........................................................................................................................... 48
3.35 Emergency Call ................................................................................................................... 49
3.36 Executive/Secretary by DN(directory Number)........................................................... 50
3.37 Executive/Secretary by EXEC/SEC Assignment ........................................................ 51
3.38 External Auto Attendant/Voice Mail............................................................................... 52
3.38.1 AA/VM Group ................................................................................................................... 52
3.38.2 In-band (DTMF) Signaling................................................................................................53
3.38.3 SMDI (Simplified Msg Desk Interface) ............................................................................. 53
3.39 Flexible Numbering Plan................................................................................................... 55
3.40 Green Power Save .............................................................................................................. 56
3.41 Headset Compatibility ....................................................................................................... 56
3.42 Hold ........................................................................................................................................ 58
3.42.1 Hold.................................................................................................................................. 58
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3.42.2 Hold Recall....................................................................................................................... 58
3.42.3 Automatic Hold................................................................................................................. 59
3.43 Hot Desk ................................................................................................................................ 60
3.44 In-Room Indication ............................................................................................................. 61
3.45 IP Trans-coding ................................................................................................................... 62
3.46 Last Number Redial (LNR)................................................................................................ 62
3.47 Least Cost Routing (LCR)................................................................................................. 64
3.48 Linked Station Pairs/Group.............................................................................................. 64
3.49 Loud Bell Control (LBC).................................................................................................... 65
3.50 Mobile Extension ................................................................................................................ 65
3.51 Multiple Language Support.............................................................................................. 67
3.52 Multiple Voice Mailbox Support ...................................................................................... 68
3.53 Music-On-Hold (MOH)........................................................................................................ 69
3.54 Network Management System (NMS)............................................................................ 70
3.55 Network Security & Priority ............................................................................................. 71
3.56 One Digit Service ................................................................................................................ 71
3.56.1 Camp-On ......................................................................................................................... 71
3.56.2 Call Wait........................................................................................................................... 72
3.57 Pre-defined & Custom Text Display Messages .......................................................... 73
3.58 Registering IP Devices & Fractional Module Tables ................................................. 77
3.58.1 Registration with MAC Address .......................................................................................77
3.58.2 Registration with ID/Password ......................................................................................... 78
3.58.3 Registration with Station Number ....................................................................................78
3.59 Remote Device Zone Management ................................................................................ 79
3.60 Remote Services, Managed Net ...................................................................................... 80
3.61 Revertible Ring.................................................................................................................... 80
3.62 Speed Dial............................................................................................................................. 81
3.62.1 Speed Dial Pause Insertion .............................................................................................81
3.62.2 Station Speed Dial ........................................................................................................... 81
3.62.3 System Speed Dial .......................................................................................................... 84
3.63 Station Call Coverage ........................................................................................................ 87
3.64 System Groups.................................................................................................................... 88
3.64.1 Station Group ................................................................................................................... 88
3.64.2 Pilot Hunt Group .............................................................................................................. 90
3.64.3 Pick Up Group.................................................................................................................. 90
3.64.4 Push To Talk (PTT) Group...............................................................................................91
3.64.5 Command Conference Group ......................................................................................... 92
3.64.6 Interphone Group ............................................................................................................. 93
3.64.7 Paging Group................................................................................................................... 93
3.65 Station Message Detail Recording (SMDR) ................................................................. 94
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3.65.1 Call Cost Display.............................................................................................................. 94
3.65.2 SMDR Call Records ......................................................................................................... 95
3.66 System Admin Programming .......................................................................................... 97
3.66.1 Keyset Administration ...................................................................................................... 97
3.66.2 Multi-Level Admin Access ................................................................................................98
3.66.3 Web Administration.......................................................................................................... 99
3.66.4 Web User Manual .......................................................................................................... 100
3.67 System DECT ..................................................................................................................... 100
3.68 System Networking .......................................................................................................... 101
3.68.1 Centralized Control T-NET (LM) ....................................................................................101
3.68.2 Distributed Control Network ...........................................................................................102
3.68.2.1 Net Call .................................................................................................................... 103
3.68.2.2 Net Transfer ............................................................................................................. 104
3.68.2.3 Identification Service ................................................................................................ 105
3.68.2.4 Call Completion........................................................................................................ 105
3.68.2.5 Call Offer .................................................................................................................. 106
3.68.2.6 Net Conference ........................................................................................................107
3.68.2.7 Message Waiting Indication (MWI) .......................................................................... 108
3.68.2.8 Net Call Forward (Unconditional/Busy/No-Answer) ................................................. 108
3.68.2.9 CO Transit-In............................................................................................................ 109
3.68.2.10 CO Transit-Out.......................................................................................................110
3.68.2.11 Do-Not-Disturb (DND) ............................................................................................ 111
3.68.2.12 Attendant Call (CAS).............................................................................................. 111
3.68.2.13 BLF Presentation ...................................................................................................112
3.68.2.14 DECT Mobility ........................................................................................................112
3.69 Traffic Analysis ................................................................................................................. 113
3.70 System Time Management ............................................................................................. 114
3.71 System Database backup to USB................................................................................. 114
3.72 Tenant Group ..................................................................................................................... 115
3.73 Universal Answer (UA) .................................................................................................... 116
3.74 VMIB Integrated Auto Attd/Voice Mail......................................................................... 117
3.74.1 VMIB .............................................................................................................................. 117
3.74.2 VMIB-Auto Attendant .....................................................................................................117
3.74.3 VMIB Voice Mail............................................................................................................. 119
3.74.3.1 Message Storage .....................................................................................................119
3.74.3.2 Message Retrieval ...................................................................................................120
3.74.3.3 Remote Message Retrieval......................................................................................122
3.74.3.4 Message Retrieval Options ......................................................................................123
3.74.3.5 E-Mail Notification .................................................................................................... 124
3.74.3.6 Voice Mailbox Settings.............................................................................................125
3.74.3.7 Call Forward from VMIB...........................................................................................126
3.74.3.8 Delete All VM Messages ..........................................................................................127
3.74.3.9 Direct VM Transfer ...................................................................................................128
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3.74.3.10 Phontage Message Backup and Delete................................................................. 128
3.74.4 System Voice Memo ...................................................................................................... 129
3.75 Wake-Up Alarm.................................................................................................................. 130
4. Intercom .............................................................................................. 133
4.1 Direct Station Select/Busy Lamp Field (DSS/BLF)..................................................... 133
4.2 Intercom Call (ICM Call)..................................................................................................... 134
4.3 Intercom Call Hold .............................................................................................................. 135
4.4 Intercom Caller Controlled ICM Signaling.................................................................... 135
4.5 Intercom Lock-Out .............................................................................................................. 136
4.6 Intercom Step Call .............................................................................................................. 137
4.7 Intercom Transfer ............................................................................................................... 138
4.8 Intrusion ................................................................................................................................ 139
4.9 Message Wait/Call Back.................................................................................................... 140
4.9.1 Short Message Service (SMS).........................................................................................140
4.9.2 Station Message Wait/Call Back ......................................................................................141
4.9.3 Message Wait Reminder Tone ........................................................................................ 143
4.10 Paging .................................................................................................................................. 144
4.10.1 Internal/External & All Call Page ....................................................................................144
4.10.2 Meet Me Page Answer...................................................................................................145
4.10.3 VM Paging ..................................................................................................................... 146
4.11 Push-To-Talk Paging ....................................................................................................... 148
5. CO/IP .................................................................................................... 149
5.1 Alternative Route Selection ............................................................................................. 149
5.2 Automatic Network Dialing............................................................................................... 149
5.3 CO Group Access Code .................................................................................................... 150
5.4 CO Line Flash....................................................................................................................... 151
5.5 CO/IP Line Groups .............................................................................................................. 151
5.6 CO Line Service................................................................................................................... 152
5.6.1 Incoming CO Line Option.................................................................................................152
5.6.2 Outgoing CO Line Option.................................................................................................153
5.6.3 Alternate Incoming CO Service........................................................................................ 154
5.6.4 Alternate Outgoing CO Service........................................................................................155
5.6.5 Digit Sending Mode.......................................................................................................... 156
5.6.6 CO COS ........................................................................................................................... 156
5.7 CO/IP Line Preset Forward ............................................................................................... 156
5.8 CO Own Code Service ....................................................................................................... 157
5.9 CO/IP Ring Assignment..................................................................................................... 158
5.10 CO Line Release Guard Time ........................................................................................ 159
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5.11 CO Ring Detect .................................................................................................................. 159
5.12 CO Transit Service ........................................................................................................... 160
5.13 Dial Pulse Signaling ......................................................................................................... 160
5.14 Direct Inward Dial (DID)................................................................................................... 161
5.15 Direct Inward System Access (DISA) .......................................................................... 162
5.16 Dual Tone Multi-Frequency (DTMF) Signal Sending ............................................... 163
5.17 H.323 Multi Route Service .............................................................................................. 164
5.18 Incoming Calling Line ID (ICLID) Call Routing.......................................................... 164
5.19 IP Trunking ......................................................................................................................... 165
5.19.1 H.323 v4 Service............................................................................................................ 165
5.19.2 Session Initiation Protocol (SIP) Service .......................................................................166
5.20 IP WAN Dialing After Answer ........................................................................................ 167
5.21 Integrated Service Digital Network (ISDN) ................................................................. 167
5.21.1 ISDN Advice of Charge (AOC).......................................................................................167
5.21.2 Calling/Called Party Identification (CLIP/COLP) ............................................................ 168
5.21.3 Keypad Facility............................................................................................................... 169
5.21.4 Multiple Subscriber Number (MSN) ............................................................................... 170
5.21.5 ISDN CLI........................................................................................................................ 171
5.22 ISDN Supplementary Services ...................................................................................... 172
5.22.1 ISDN Call Deflection ...................................................................................................... 172
5.23 Representative CLI Service............................................................................................ 173
6. Digital Phone ..................................................................................... 174
6.1 Auto Called Number Redial (ACNR)............................................................................... 174
6.2 Auto Release Of [Speaker] ............................................................................................... 175
6.3 Automatic Speaker Select ................................................................................................ 176
6.4 Background Music (BGM)................................................................................................. 176
6.5 Call Log Display .................................................................................................................. 177
6.6 CO Line Name Display....................................................................................................... 178
6.7 One Time DND ..................................................................................................................... 179
6.8 Group Listening................................................................................................................... 180
6.9 Intercom Signaling Mode .................................................................................................. 181
6.10 Mute...................................................................................................................................... 182
6.11 Off-Hook Signaling ........................................................................................................... 183
6.12 On-Hook Dialing................................................................................................................ 184
6.13 Prime Line Immediately/Delayed .................................................................................. 185
6.14 Differential Ring ................................................................................................................ 186
6.15 Saved Number Redial (SNR) .......................................................................................... 187
6.16 Speakerphone.................................................................................................................... 188
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6.17 Station Flexible Buttons ................................................................................................. 189
6.18 Station Flexible LED Flash Rates ................................................................................. 190
6.19 Station ICLID Call Routing ............................................................................................. 191
6.20 Station User Programming & Codes ........................................................................... 192
6.21 Two-Way Record............................................................................................................... 194
6.22 Answering Machine Emulation (AME)......................................................................... 195
6.23 Voice Over .......................................................................................................................... 196
7. Attendants .......................................................................................... 197
7.1 Attendant Group.................................................................................................................. 197
7.2 Night Attendant Group ...................................................................................................... 198
7.3 Greeting/Queuing Tone Service...................................................................................... 198
7.4 Forward Destination, Overflow service......................................................................... 199
7.5 Attendant Recall .................................................................................................................. 200
7.6 Attendant Station Program Codes ................................................................................. 201
7.7 Attendant Call/Queuing ..................................................................................................... 203
7.8 Day/Night/Timed Ring Mode ............................................................................................ 203
7.9 DSS/DLS Consoles ............................................................................................................. 204
7.10 ez-Attendant ....................................................................................................................... 205
7.11 System Clock Set.............................................................................................................. 206
7.12 USB Upgrade ..................................................................................................................... 207
7.13 USB DB UP/DOWNLOAD FROM/TO USB ................................................................... 208
8. SLT ....................................................................................................... 210
8.1 Broker Call ............................................................................................................................ 210
8.2 Hook-Flash Mode ................................................................................................................ 211
8.3 Howler Tone ......................................................................................................................... 211
8.4 SLT Message Wait Indication .......................................................................................... 212
8.5 SLT Name Registration ..................................................................................................... 212
9. SIP Phone ........................................................................................... 214
9.1 SIP Terminal Registration................................................................................................. 214
9.2 SIP Name Registration....................................................................................................... 215
9.3 SIP Placing Calls ................................................................................................................. 215
9.4 SIP Call Pick-Up................................................................................................................... 216
9.5 SIP Hold Call......................................................................................................................... 216
9.6 SIP Transfer Call ................................................................................................................. 217
9.7 SIP Call Forward.................................................................................................................. 217
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9.8 SIP Do Not Disturb (DND) ................................................................................................. 218
9.9 SIP 3-Party Conference ..................................................................................................... 218
9.10 SIP Call Wait/Broker Call ................................................................................................ 219
9.11 SIP SMS ............................................................................................................................... 219
9.12 SIP Voice Mail Notification ............................................................................................. 220
9.13 SIP Video Call .................................................................................................................... 220
10. Appendix ........................................................................................ 221
10.1 Numbering Plan Set ......................................................................................................... 221
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INTRODUCTION
1.1 MANUAL APPLICATION
This document provides detailed information covering description and operation of the numerous
features available in the iPECS-MG System Software.
1.1.1 Organization
Features are arranged alphabetically in eight different major groupings as follows:
 Section 2 – Directory Number (DN)
 Section 3 – System Features
 Section 4 – Intercom Features
 Section 5 – CO/IP Features
 Section 6 – Digital Phone Features (Multi-function Phone Features)
 Section 7 – Attendant Features
 Section 8 – SLT Features
 Section 9 – SIP Features
1.1.2 Feature Information
Each section is an alphabetical listing of features with the description and operation of each. The
structure is divided into 6 parts as below:
 Description: explains the nature of the feature.
 Operation: gives detailed step-by-step operation of the feature for Digital Phones and
SLTs.
 Conditions: explains known feature interactions and constraints related to the feature.
 Programming: lists database entries that may be required for proper feature operation.
 Related Feature: lists related topical information to aid in understanding the feature.
 Hardware: lists hardware required for proper feature operation.
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1.2 SYSTEM CAPACITIES
The iPECS-MG Series is available in several configurations as listed in Table 2.2.4-1. Total port
capacities range from the 50 channel at iPECS-MG 100 to 400 channel at iPECS-MG 300.
Table 2.2.4-1 System Capacity Chart
Items
iPECS-MG 100
iPECS-MG 300
KSU No.
2
3
Slot No. per KSU
6
6
Total Port (Extension + CO line)
200
414 (if IP Phone/DECT not
included)
564 (if IP Phone/DECT included)
Number of extension Port
120
324
Number of extension
180(Ext 120 + DN 60)
648(324 x 2)
Number of CO Line
80
240
Number of Tenant Group
5
9
Extension: 8Digits
Extension: 8Digits
Numbering Plan
Feature: 8Digits
Feature: 8Digits
Trunk: 8 Digits
Trunk: 8 Digits
Attendant
5/Tenant
5/Tenant
DSS/BLF Console
5
5
Member of conference
13 party
13 party
Internal Page zone
15
30
1000
2000
(32 digits)
(32 digits)
Station Speed Dial
50 (32 digits)
50 (32 digits)
Call Log
100 (32 digits)
100 (32 digits)
(Outgoing/Incoming/Missed Call)
(Not protected)
(Not protected)
Save Number Redial(SNR)
1 (32 digits)
1 (32 digits)
Number of SMDR Records
5000
5000
Max. 12Digits
Max. 12Digits
Authorization Code
180: Extension
648: Extension
CO Group No
24
72
Station Group
20 (50 member/Group)
50 (50 member/Group)
Pickup Group
20 (100 member/Group)
50 (100 member/Group)
System speed dial
Command Call Group
10 (12 member + 1 initiator/Group)
10 (12 member + 1 initiator /Group)
Interphone Group
10 (10 member/Group)
10 (10 member/Group)
Page Group
15 (50 member/Group)
30 (50 member/Group)
PTT Group
10 (50 member/Group)
10 (50 member/Group)
Conference Room
9
9
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iPECS-MG 100
iPECS-MG 300
Number of Hot Desk Agent
60
324
Station Name Information
16 Characters
16 Characters
COS: 16
COS: 16
Allow/Deny Entry per COS: 100
Allow/Deny Entry per COS: 100
Max. Digit: 16
Max. Digit: 16
Table No: 9
Table No: 9
Number of Digit: 16
Number of Digit: 16
300 per 1 table
300 per 1 table
Digit Restriction
Digit Translation
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DIRECTORY NUMBER (DN)
Directory Number (DN) is the telephone number for internal users, which can be used exclusively
by only one station or can be shared by multiple stations.
The basic idea of providing the DN feature is not only to assign one telephone number to one
physical telephone, but also to allow one telephone number to be shared and used by multiple
physical stations.
So, if one DN is contained by a variety of multi-functional terminals or analogue telephones, all
those physical stations can be assumed as one logical station as if several analogue telephone
sets can be connected to one physical line.
In another way, one physical telephone can have multiple DNs allowing for additional outgoing and
incoming calls.
2.1 TERMS
TYPES OF DN



SADN-NORMAL : Single-Assign Directory Number (SADN) that can be used by only
one station.
SADN-HOTDESK : Single-Assign Directory Number (SADN) for Hot Desk Usage
MADN
: Multi-Assign Directory Number (MADN) that can be used by one or
multiple stations.
CATEGORY OF DN

My-DN (M-DN): each station must have at least one unique number that cannot be
used by another station (minimum requirement, automatically assigned by board
configuration). Otherwise, it is not possible to make outgoing calls or receive incoming
calls.
 Sub-DN (S-DN): station can have more numbers but M-DN. All numbers except M-DN
are called S-DN.
NOTE: S-DN can be shared by other stations if it is MADN type.
PRIME DN

If multiple numbers are used by a station, one DN can be selected to have higher
priority over others. When only one number exists, it becomes P-DN, which will be
seized first for outgoing calls, answered first if there’s are multiple incoming calls, and
used for idle status display for DND, Forward, Absent Message and so on that can be
set independently for each DN.
Related Programming
System Data
1. Numbering Plan, Station Number (PGM 112)
Station Data
1. Station Number Type (PGM 130 – Index1)
2. MADN Member (PGM 130 –Index2)
3. Prime Number Button (PGM123-Index1)
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2.2 BASIC FEATURES
To use DN features, or to receive incoming calls or make outgoing calls, DN must be programmed
on a Flex button, except in the case of an analog phone (does not have flex buttons). One DN is
stored in each station by default, which is M-DN. If there is no DN button at all, it is not possible to
call a number or get a call from others.
2.2.1 Making Calls
When making outgoing calls, a Station User can select a DN number either by pressing the
appropriate DN flex button, by going off-hook using the handset, or by dialing while the phone is
on-hook.
P-DN is seized automatically if the DN button is not explicitly pressed as in the case of going offhook or on-hook dialing. However, if the P-DN is busy at that time (P-DN can be shared by other
stations), the first idle DN button is selected in the order of button number (button 1 first, button 2
second, etc.).
Once a DN is selected for an outgoing call, the tenant group number, calling station number, CLI,
COS and other DN-related information are applied for the duration of the call. For example, if a
different DN is selected for two outgoing calls, it is possible to have different tenant groups or COS
for each call.
2.2.2 Receiving Calls
A physical station can receive additional calls showing on DN buttons, or through other available
DN numbers that are stored in that station, even while on a call. However, if the DN is in use, it is
not possible to receive a call through that DN number.
NOTE: the status of a physical station and each DN is maintained independently.
If the Station is idle, the normal ring will be provided. Otherwise, off-hook signaling is activated.
The Station User can answer an incoming call by pressing the flashing DN flex button, or by going
off-hook without selecting a DN flex button. If there are multiple incoming calls at the same time,
going off-hook allows the user to seize P-DN if it is ringing, or to seize first ringing DN in the order
of button number (button 1 first, button 2 second, etc.).
Even when there are incoming calls at a station, the User can make an outgoing call by pressing
an idle DN button and dialing the called party number.
2.2.3 P-DN feature
P-DN is automatically seized first when a station user goes off-hook or dials while on-hook when
receiving or making calls. P-DN can be either M-DN or S-DN. If P-DN is not assigned explicitly, the
first DN button becomes P-DN in the order of button number.
The same DN can be used as P-DN for multiple stations. If the state of shared P-DN is changed in
this case, the status of P-DN will be updated to all the stations that have the shared P-DN. For
example, DND, call forward, and other DN-based status notifications will be displayed at all same
DN-programmed stations.
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2.2.4 LED of DN button
LED states of DN buttons are as follows:
 Green ON: DN being used by my station
 Red ON: DN being used by another station
 Amber flash: Held DN
 Green Flash: Ringing DN
 Red Flash: DN in DND status or DN in Call Forward
2.2.5 DN Tenant Group/COS
Each DN can be programmed with its own Tenant group or COS information. So, Tenant group
and COS can be different for each call depending on the DN used for the calls.
If a station has DN buttons with different tenant groups, the station can make and receive calls
using the different tenant groups.
Additionally, if the DN buttons have different COS, a station can have different COS according to
the DN button selected.
2.2.6 Branch Line
When a station is using a MADN-type DN, other stations cannot access the same DN. However, if
a branch line option is set to the DN, another Station can access the busy DN interrupting its call
and establishing a conference call for all users.
2.2.7 Incoming Ring Option
When multiple stations have the same DN button, each station can have a different ring delay
option.
 Immediate Ring: Ring signal is sent to station with no delay.
 Delayed Ring: Ring signal is sent to station after the programmed delay.
 No ring: Ring signal is not sent to station, but only LED flashes.
When the DN receives an incoming call, the DN button LED will flash Red regardless of the ring
delay option. However, the LCD of a station modified to display the incoming call after it receives a
ring signal can be automatically answered just by going off-hook. However, before the station
receives a ring signal, the incoming DN call cannot be answered automatically by going off-hook,
but the station user should press the flashing DN button manually.
2.2.8 Access Option
When a station has multiple DN buttons, each DN button can have a different access option.
 All Call: No restriction.
 Dial After Seizure: No restriction about incoming ringing, but when making outgoing
calls with this button, user should seize the DN by pressing this button even if this
button is assigned to prime number button.
 Incoming Only: Outgoing call is not possible with this button.
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Feature Description & Operation
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When there is incoming call to a DN, the DN button LED will flash in red color regardless of the
ring delay option. However, the LCD of station is changed to display the incoming call after it
receives ring signal and the call can be answered automatically just by going off-hook. However,
before the station receives ring signal, the incoming DN call cannot be answered automatically by
going off-hook, but the station user should press the flashing DN button manually.
3.
SYSTEM
3.1 ACCOUNT CODE
Description
Station users may enter a non-verified variable length (up to 12 digits) identifier for tracking specific
calls. The identifier or “Account Code” is output as part of the Station Message Detail Record
(SMDR) for the call.
Operation
Digital Phone
To assign a Flex button for {ACCOUNT CODE} operation:
Press [PGM] + {FLEX} + Button Feature Type (1) + {Account Code Feature Code}
+ {Account Code + *} + [SAVE]
To enter an Account Code using an {ACCOUNT CODE} button prior to placing a call when account
code is not entered in the button:
1. Lift the handset.
2. Press the {account code} button.
3. Dial the Account Code (1 to 12 digits).
4. Press ‘*’; Intercom dial tone is heard.
5. Place the CO/IP call as normal.
Using the programmed {ACCOUNT CODE} button prior to making a call:
1. Lift the handset.
2. Press the {account code} button; Intercom dial tone is heard.
3. Place the CO/IP call as normal.
Using an {ACCOUNT CODE} button during a call:
1. Press the {account code} button; CO line is held and the station hears dial tone.
2. Dial the Account Code (1 to 12 digits).
3. Press ‘*’; Station is re-connected with CO line.
SLT
To enter an Account Code prior to placing a call:
1. Lift the handset.
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Feature Description & Operation
2.
3.
4.
5.
Issue 1.0
Dial the {Account Code Feature Code}
Dial the Account Code (1 to 12 digits).
Press ‘*’.
Place the CO/IP call as normal.
To enter an Account Code during a call:
1. Press for Hook-switch.
2. Dial {Account Code Feature Code}
3. Dial the Account Code (1 to 12 digits).
4. Press ‘*’.
Conditions
1. If an Authorization Code is entered as the Account Code, the SMDR record will show
the station number or the bin number for a System Authorization Code rather than the
user entered Authorization Code.
Programming
Numbering
1. Feature Numbering Plan (PGM 113)
Related Features
Authorization Codes (Password)
Station Message Detail Recording (SMDR)
Station Flexible Buttons
Hardware
3.2 ALARM SIGNAL/DOOR BELL
Description
The system can be configured to recognize the status of an external contact (normally open or
closed). The system will signal the assigned station when the contact activates. This capability is
commonly employed to provide remote Alarm or Door Bell signals to the user.
A station receives the Alarm Signal, either as a single tone burst repeated at 1-minute intervals or
a continuous tone. The Alarm Signal may be terminated at the User’s phone by dialing the Alarm
Stop code, or pressing the {ALARM STOP} button if assigned. To rearm the Alarm function, the
alarm condition must be cleared and the Alarm signal terminated.
When used as a Door Bell, assigned stations receive an Alarm Signal each time the external
contact is activated; reset is not required.
Operation
System
At detection of contact operation, the Alarm/Door Bell signal is sent to assigned station.
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Feature Description & Operation
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Digital Phone
To assign a Flex button as an {ALARM STOP} button:
Press [PGM] + {FLEX} + Button Feature Type(1) + {Sys Alarm Reset Feature Code} +
[SAVE]
To terminate an Alarm Signal while idle:
1. Dial the {Sys Alarm Reset Feature Code}; a confirmation tone is received and the
Alarm Signal is terminated.
NOTE: If the alarm condition is cleared, the system will automatically rearm the alarm
monitoring.
OR
1. Press the programmed {ALARM STOP} Flex button.
Conditions
1. The Alarm contacts must be “dry”, no voltage or current source connected.
2. A station with LCD assigned to receive Alarm/Door Bell signals will show “ALARM” as
appropriate.
3. If alarm is active during station busy, mute ring will be served to assigned station, and
then after conversation, when station go to idle, the alarm signal will be sent to
assigned station again.
4. Assigned stations can be changed using Alarm Assign. (PGM121-Flex12)
5. Only Stations assigned with Alarm ring can terminate the alarm signal.
6. LIP Phone and normal LKD Phone stations can be assigned as alarm stations.
7. In signal mode, station will return alarm ringing again if an assigned station user does
not reset the alarm signal prior to the station returning to idle.
8. When the alarm is ringing, the alarm signal must be reset so phone operation will be
fully functional (fixed or flex buttons do not operate and the user cannot hear the dial
tone during alarm ringing).
Programming
Station Data
1. Alarm (PGM 121-Index12)
System
1.
2.
3.
4.
Alarm Enable (PGM 227 - Index1)
Alarm Contact Type (PGM 227 - Index2)
Alarm Mode (PGM 227 - Index3)
Alarm Signal Mode (PGM 227 -Index4)
Related Features
Door Open
Hardware
Digital Phone
External contact connected to Alarm input of MPB, refer to iPECS-MG Hardware
Description & Installation Manual.
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Feature Description & Operation
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3.3 AUTHORIZATION CODES (PASSWORD)
Description
An Authorization Code is tied to a DN, and provides a means to control access to Walking COS, or
DISA and may be required for outgoing CO/IP Lines based on the configuration of the database.
When users dial a valid Authorization Code, the system invokes the Station COS.
The Station Authorization Code includes the associated station number and the assigned code. A
Station Authorization Code is specifically related to a given station and intended for a single user.
The Administrator and Attendants are permitted to assign any Authorization code including codes
for another station. Normal users may only assign the Station Authorization code for the specific
station.
Operation
Digital Phone
To assign a Station Authorization Code:
1. Press the [PGM] button.
2. Dial ‘34’{Authorization Code Program}.
3. Dial the Authorization Code (1-12 digits).
4. Dial ‘*’ or Press the [SAVE] button to save.
SLT
To assign a Station Authorization code:
1. Lift the handset.
2. Dial {SLT Program Mode Entry code}.
3. Dial Station User Program code 34.
4. Dial Authorization Code (1-12 digits).
5. Dial *
System Attendant
To assign an Authorization Code:
1. Press the [PGM] button.
2. Dial Attendant Station Program Code 033.
3. Dial Station number for a Station code.
4. Dial the Authorization Code.
5. Press the [SAVE] button.
Conditions
1. A user may enter an Authorization Code from any station to place a CO/IP call using
Walking COS.
2. An Authorization code may include any dial pad digit except ‘*’ and ‘#’.
Programming
Station Data
1. Password (PGM 131-Index4)
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Feature Description & Operation
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Related Features
Hardware
3.4 AUTO CALL RELEASE
Description
Intercom calls (except Hands-free Ring Back) will be released automatically if the called party does
not answer during the pre-set time.
Operation
System
Auto Call Release of Intercom calls:
If a station places an intercom call and the called station does not answer in the Intercom Call
Release Time, the call is terminated and the calling user receives an error tone.
Conditions
1. When the handset is used to place a call, the user will receive an error tone for 30
seconds followed by 30 seconds of Howler tone and the station is placed in a fault
mode. If on-hook dialing is used, the station will receive an error tone for one (1)
second and the phone will return to idle automatically.
Programming
1. Table Data
System Ring Table: Normal Call Ring (PGM 265-Web admin)
Related Features
Howler Tone
Hardware
3.5 AUTOMATIC PAUSE INSERTION
Description
In addition to a manually entered Pause, the system will automatically pause dialing to allow for
potential connection delays. The pause will be inserted when any of the following occur:
 Flash is encountered in a Speed Dial number,
 Pulse to Tone Switchover is encountered in a Speed Dial or Redial number.
 Connect message is received on an ISDN Line.
Operation
System
The system automatically pauses dialing after an appropriate event (as listed above).
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Feature Description & Operation
Issue 1.0
Conditions
1. An automatically inserted pause is not counted as a digit in a Speed Dial number.
2. The LCD of the Digital Phone will show a "P" when a pause is encountered.
3. When the System inserts a Pause, “P” indication is not shown.
Programming
Related Features
Auto Called Number Redial (ACNR)
Last Number Redial (LNR)
Dial Pulse to Tone Switchover
Hardware
3.6 AUTOMATIC PRIVACY/BRANCH LINE
Description
Privacy is insured in all communications on the system. If desired, the customer may elect to
disable the Automatic Privacy feature, allowing an uninvited station to join in an existing external
conversation. In such a case, a conference is established.
The Privacy feature restricts the intrusion/call-wait/camp-on/OHVA at a busy station, while the
Branch Line can restrict a conference call by pressing {DN} button in use.
Operation
Digital Phone
To intrude into a call when Privacy is disabled:
1. Make a call to busy station and then press the appropriate code for intrusion/callwait/camp-on/OHVA when receiving busy tone.
To change privacy mode in conversation:
1. Press the [DND] button during a conversation.
To intrude into a call when Branch Line is enabled:
1. Press a busy (lit steady) {DN} button, the user is connected to the call with the existing
internal station user.
Conditions
1. With Automatic Privacy disabled, privacy is still assured on all intercom and conference
calls.
2. Only one station can intrude on an active call.
3. An intrusion tone can be provided to the call indicating another station has accessed
the line.
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Feature Description & Operation
Issue 1.0
Programming
Station Data
1. Branch Line (PGM 134-Index10)
2. Auto Privacy (PGM 134-Index11)
System Data
1. INTERCOM BUSY ONE-DIGIT SERVICE (PGM 237)
Related Features
Multi-Party Voice Conference
Station Flexible Buttons
Hardware
3.7 AUTO SERVICE MODE CONTROL
Description
The service mode defines different ring assignments, COS and answering privileges for the system.
The service mode can be controlled automatically through definitions in the Auto Ring Mode
Selection Table, which defines the time of day for Day, Night and Timed shift modes. The
Attendant may change the system mode selection from automatic to manual.
Operation
System
Operation of this feature is automatic.
Conditions
1. If the system has Holiday information and current mode is Holiday, service mode is
operated as Night mode
Programming
Table Data
1. System Time Table (PGM 253)
2. Weekly Time Table (PGM 254)
3. Holiday Time Table (PGM 256)
Related Features
Direct Inward System Access (DISA)
Day/Night/Timed Ring Mode
CO Ring Assignment
LBC (Loud Bell Control)
Dialing Restrictions
Hardware
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Feature Description & Operation
Issue 1.0
3.8 AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME
Description
The system can automatically adjust for Daylight Saving Time (DST). When DST is enabled, the
system will adjust the system time forward one hour at the DST Start time and back one hour at
the DST End time. The system time is sent for display to all devices and terminals and is the basis
of the various system time-based features (Wake-up Alarm, etc.).
Operation
System
Operation of this feature is automatic.
Conditions
1. The DST Start and End times are set by the Web Admin interface only.
2. The interval between the DST Start and End times must be at least 7 days.
Programming
SYSTEM
1.
2.
3.
3.
System Time (PGM 233–Index1)
System Date (PGM 233–Index2)
DST Enable (PGM 233–Index3)
DST Start & End Time (Web Admin.)
Related Features
Auto Service Mode Control
Automatic System Time Synchronization
System Clock Set
Hardware
3.9 AUTOMATIC SYSTEM TIME SYNCHRONIZATION
Description
When enabled, the system automatically determines and sets the time of day employing Network
Time Protocol (NTP) or ISDN time messages. When using NTP, the system requests and
receives GMT time at ten-minute intervals from the specified NTP time server. This feature allows
the System Time to synchronize with the NTP time server automatically. If the time deviates more
than two seconds, the system clock is adjusted to match the NTP server.
When using ISDN, the system receives the time of day in ISDN messages and automatically
adjusts the time if the system time deviates from the ISDN time.
Operation
System
Operation of this feature is automatic.
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Feature Description & Operation
Issue 1.0
Conditions
1. NTP packets are expected over UDP port 123; verify the port is open and available.
2. A secondary NTP server address can be defined should the first server not respond.
3. If set, the system adjusts for the local time zone assigned in the system as the
Standard System Time as well as Daylight Savings Time (DST).
Programming
System
1.
2.
2.
3.
Network Time/Date (PGM 223 – Index5)
NTP Active (Web Admin.)
NTP Sever address (Web Admin.)
Std. System Time, Local Time Zone (Web Admin.)
Related Features
Auto Service Mode Control
Automatic System Daylight Savings Time
System Clock Set
Hardware
3.10 BATTERY BACK-UP, MEMORY
Description
The system database is protected from power-loss by a long life (10-year) lithium dry cell battery.
Should local power fail, the battery will maintain the system memory and proper operation of the
system clock.
Operation
System
When enabled, Operation is automatic.
Conditions
1. The Initialization switch must be in the ON position to enable Memory Battery Back-up.
Otherwise, should power fail, the system will initialize the database on power-up. Refer
to the iPECS-MG Hardware Description and Installation Manual, Section 3.2.7.
2. The Lithium battery is not field-replaceable.
Programming
Related Features
Hardware
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Feature Description & Operation
Issue 1.0
3.11 CALL FORWARD
Description
User may have selected incoming calls re-route to other stations (local or networked), station
groups, the VMIIB, or over a system CO/IP line (Off-Net).
The user selects the type and condition under which calls will forward by entering a Call Forward
code as follows:
 Code 0, Remote Call Forward – forwards all calls to the station, except recalls, activated
from a remote station, Call Forward, Follow-me.
 Code 1, Unconditional – all calls to the station, except recalls, are forwarded internally or
externally immediately upon receipt.
 Code 2, Busy – if the station is busy, forwards all calls, except recalls, to the selected
station.
 Code 3, No Answer – forwards all calls, except recalls, to the selected station when the
station does not answer within the No Answer timer.
 Code 4, Busy/No Answer – forwards calls if the selected station is busy or does not answer
within the No Answer timer.
Operation
Digital Phone
To activate Call Forward, Unconditional or Busy/No Answer:
1. Lift the handset or press the [SPEAKER] button to receive a dial tone.
2. Press the [FWD] button.
3. Dial 1-4 {Forward Code} as appropriate.
4. Dial the station or station group to receive calls.
OR
5. Dial CO Group Access code and desired external phone number.
6. Press the [SAVE] button to save.
7. Replace the handset, return to idle.
To activate Call Forward, Remote (Follow-me):
1. Lift the handset or press [SPEAKER] button to receive Dial tone.
2. Press the [FWD] button.
3. Dial 0 {Call Forward code}.
4. Dial the Station’s Authorization Code (Station number + password),
5. Dial 1-4 {Forward condition}.
6. Dial the destination station or station group.
OR
Dial CO Group Access code and desired external phone number.
7. Press [SAVE] button to save.
8. Replace the handset, return to idle.
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Feature Description & Operation
Issue 1.0
To deactivate Call Forward:
1. Press flashing [FWD] button, Call Forward will deactivate; [FWD] LED button is turned
OFF.
SLT
To activate Call Forward, Unconditional, Busy/No-Answer:
1. Lift the handset to receive Dial tone.
2. Dial {Call Forward feature code}
3. Dial 1-4 (Call Forward code) as desired.
4. Dial station or station group to receive calls.
OR
Dial the CO Group Access code and the desired external phone number.
5. Press hook-switch to save.
6. Replace the handset, return to idle.
To activate Call Forward, Remote (Follow-me):
1. Lift the handset.
2. Dial {Call Forward code}.
3. Dial 0 {Remote Forward code}.
4. Enter the Station number {Station Authorization Code} +Password.
5. Dial 0 {Remote Forward condition}.
6. Dial the destination station or station group.
OR
Dial CO Group Access code and desired external phone number.
7. Press hook-switch to save.
8. Replace handset return to idle.
To deactivate the Call forward:
1. Lift the handset to receive a stutter Dial tone.
2. Dial {Call Forward feature code}, as desired.
3. Dial ‘#’ to cancel Call Forward.
Conditions
1. A station receiving a forwarded call can transfer the call to the forwarding station.
2. A station, denied the use of Call Forward, will receive an error tone in response to
attempts to activate Call Forward.
3. A forwarded intercom call will signal the receiving station in Tone Signaling mode,
regardless of the Intercom Signaling Mode at the station.
4. Attempting activation of Call Forward will automatically deactivate any activated Display
Text Message (Active Call Back or Queue requests do not cancel).
5. When Call Forward is active, a Station can make outgoing calls (internal or external).
6. For CO/IP calls, when Call Forward is manually activated, it will override any Preset
Call Forward assigned for the station or CO/IP line.
7. Call Forward status is maintained in the System’s non-volatile memory for protection
from power outage.
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Feature Description & Operation
Issue 1.0
8. Off-Net Call Forward of incoming CO/IP calls is essentially an automated DISA call,
which will establish an Unsupervised Conference; such calls are subject to the
conditions of a DISA call and Unsupervised Conference and may require entry of an
Authorization Code.
9. Off-Net Forward calls are not answered until the system completes dialing of the
external call. The call, internal or external, is then connected to the Off-Premise call.
10. An unlimited number of stations may be set-up in a Call Forward chain, forwarding calls
from one station to the next. However, the Call Forward service counter is restricted by
the ‘Multi-Call Forward Service Count’ attribute (tenant based).
11. No Answer Forward employs the Station No Answer Forward Timer.
12. The No Answer Call Forward Timer can be adjusted at the PGM 141-Index4.
13. A Station should have Off-Net Forward access privilege to assign a CO Access code
and External Phone number to the forward destination.
Programming
Station Data
`
Tenant Data
1. Call Forward Access (PGM 132-Index2)
2. Off-Net Call Forward Access (PGM 132-Index3)
3. Call Forward Assignment (PGM 143)
1. Multi-Call Forward Service Counter (PGM 280-Index8)
Related Features
Station Authorization Code
DND
Dialing Restriction
Station Group
Intercom Signaling Mode
Call Forward, Preset
Hardware
3.12 CALL FORWARD, PILOT HUNT
Description
User may have selected incoming calls in his group to re-route to other stations (local or
networked), station groups, or VMIIB.
The user selects the type and condition under which calls will forward by entering a Call Forward
code as follows:


Code 1, Unconditional – all calls to the station, except recalls, are forwarded internally or
externally immediately upon receipt.
Code 2, Busy – if the station is busy, forwards all calls, except recalls, to the selected
station.
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Feature Description & Operation


Issue 1.0
Code 3, No Answer – forwards all calls, except recalls, to the selected station when the
station does not answer within the No Answer timer.
Code 4, Busy/No Answer – forwards calls if the selected station is busy or does not answer
within the No Answer timer.
Operation
Digital Phone/SLT
To activate Call Forward, Unconditional or Busy/No Answer:
1. Lift the handset or press the [SPEAKER] button to receive dial tone.
2. Dial {Pilot Hunt Call Forward Code}
3. Dial 1-4 {Call Forward code} as desired.
4. Dial the station or station group to receive calls.
5. Press the [SAVE] button to save.
6. Replace the handset, return to idle.
To deactivate the Call Forward:
1. Lift the handset or press the [SPEAKER] button,
2. Dial {Pilot Hunt Call Forward Cancel Code},
Conditions
1. Station Call Forward has higher priority than Pilot Hunt Call Forward.
2. To assign Pilot Hunt Call forward, the Station should be a member of the Pilot Hunt
Group.
3. An external number cannot be assigned to a Pilot Hunt Forward destination.
4. If a station assigns the pilot hunt Call Forward, the pilot hunt call forward in day mode is
changed.
5. The Pilot Hunt Ring access privilege can be assigned on a per Station basis; if the Pilot
Hunt Ring access of the station is disabled, that station will not receive Pilot Hunt
ringing.
6. If a user activates the call forward feature using the {Pilot Hunt Call Forward code}, it is
applied to the Day Forward destination.
Programming
Station Data
1. Call Forward Access (PGM 132-Index2)
2. Pilot Hunt Ring Access (PGM 134–Index6)
Station Group Data 1. Pilot Hunt Group (PGM 210-211)
Related Features
Station Authorization Code
DND
Dialing Restriction
Station Group
Intercom Signaling Mode
Call Forward, Preset
Hardware
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Feature Description & Operation
Issue 1.0
3.13 CALL FORWARD, PRESET
Description
Call Forward, Preset calls to a Station are forwarded to a pre-determined destination assigned in
the system database. Preset Call Forward can define separate treatment of CO/IP calls and
intercom calls. In addition, separate busy and no-answer treatments are defined:
 Internal Unconditional – all intercom calls are immediately forwarded.
 Internal Busy – Intercom calls that encounter a busy, are forwarded immediately.
 Internal No-Answer – Intercom calls, which are not answered in the No-Answer time, or
busy, are forwarded.
 External Unconditional – all external calls immediately forward.
 External Busy – external calls that encounter a busy are forwarded immediately.
 External No-Answer – external calls, not answered in the No-Answer time, or busy, are
forwarded.
In addition, calls can be directly forwarded to the Users Voice Mail box using Call Forward, Preset.
Preset Call Forward condition and type can be selected as listed:
 Unconditional – all calls to the station, are forwarded internally or externally immediately
upon receipt.
 Busy – if the station is busy, all calls are forwarded to the selected station.
 No Answer - forwards all calls to the selected station when the station does not answer
within the No Answer timer.
Operation
System
When enabled, Operation of Preset Call Forward is automatic.
Conditions
1. A station receiving a forwarded call can transfer the call to the forwarding station.
2. Calls cannot be forwarded to a station in DND (error tone is returned).
3. Manual forward has a higher priority than Preset Forward and overrides any Preset
Forward setting.
4. Preset call forward status is not shown on the Station LCD display.
5. No Answer Forward employs the Station No Answer Forward timer.
6. If Station No Answer Preset Call Forward and CO Preset Forward Ring Table is set the
same, the CO Preset Forward Ring Table precedes Station Preset Call Forward.
Programming
Station Data
1. Preset Call Forward (PGM 142)
2. Call Forward No-Answer Timer (PGM 141-Index4)
Related Features
Call Forward
DND
Auto Attendant
Preset Call Forward
VMIB Integrated Auto Attd/Voice Mail
Hardware
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Feature Description & Operation
Issue 1.0
3.14 CALL PARK
Description
A User may place (Park) an active intercom or CO/IP call in a special holding location (Park Orbit)
for easy access from any station in the system. The system has 50 holding locations (Park Orbits).
Operation
Digital Phone
To park an active external call:
1. Press the [TRANS] button.
2. Dial {Call Park Feature Code}.
3. Dial the Call Park No (00-49).
4. Return to idle.
To retrieve a parked call:
1. Lift the handset or press the [SPEAKER] button.
2. Dial {Call Park Feature Code}.
3. Dial the Call Park No (00-49).
SLT
To park an active external call
1. Press the hook-switch.
2. Dial {Call Park Feature Code}.
3. Dial the Call Park No (00-49).
4. Return to idle.
To retrieve a parked call
1. Lift the handset.
2. Dial {Call Park Feature Code}
3. Dial the Call Park No (00-49).
Conditions
1. If the selected Park Orbit returns a busy signal, the user may simply dial another Park
Orbit without disconnecting.
2. A Parked call will recall to the station that parked the call should the Call Park Timer
expire. The normal Hold Recall process is then initiated.
3. A Parked call will indicate busy at all appearances.
Programming
Numbering Data
Tenant Data
1. Call Park (PGM 113)
1. Call Park Hold Tone Time (Web Admin. PGM 290-Index58-59)
Related Features
Hold/Hold Recall
Hardware
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Feature Description & Operation
Issue 1.0
3.15 CALL PICK-UP
3.15.1 Directed Call Pick-Up
Description
A station may answer (Pick-Up) incoming and transferred intercom, CO and IP calls ringing at
another station. All ringing calls are subject to Directed Call Pick-up except queued Callbacks.
Digital phone users may assign a Flex button as a {DIRECTED CALL PICK-UP} button.
Operation
Digital Phone
To assign a {directed call pick-up} button:
PRESS [PGM] + {FLEX} + Button Feature Type (1) + {Direct Pickup Feature Code} + [SAVE]
To Pick-up a call ringing at another station:
1. Lift the handset or press [SPEAKER].
2. Dial {Directed Call Pick-up code}.
3. Dial the intercom number of the ringing station.
OR
1. Lift the handset or press [SPEAKER].
2. Press the {DIRECTED CALL PICK-UP} button.
3. Dial the intercom number of the ringing station.
SLT
To Pick-up a call ringing at another station:
1. Lift the handset
2. Dial {Directed Call Pick-up code}.
3. Dial the number of the ringing station.
Conditions
1. To pick-up a CO/IP call, the station must have an idle appearance button.
2. When several calls are ringing at a station simultaneously, Call Pick-up will connect the
first call received.
3. Queue callback calls are not subject to Call Pick-up (receives an error tone).
4. Only ringing intercom calls are subject to Call Pick-up; Intercom calls announced hands
free cannot be picked up by another station.
Programming
Numbering Data
1. Feature Numbering Plan (PGM 113)
Station Group Data 1. Station Group Attributes, Pick-up Option (PGM 200-Index5)
2. Call Pick-up Group Attributes (PGM 204)
Station Data
1. Pickup by DSS (PGM 124-Index9)
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Feature Description & Operation
Issue 1.0
Related Features
Intercom Signaling Mode
Group Call Pick-up
Hardware
3.15.2 Group Call Pick-Up
Description
A Station can answer (Pick-Up) incoming and transferred intercom, CO and IP calls ringing at
another station in the same station group. All ringing calls, except Private Queue Callbacks, are
subject to Pick-up by other stations in the same group.
Digital phone users may assign a Flex button as a {GROUP CALL PICK-UP} button.
Operation
Digital Phone
To assign a {GROUP CALL PICK-UP} button:
PRESS [PGM] + {FLEX} + Button Feature Type(1) + {Group Pickup Feature Code} + [SAVE]
To Pick-up a call ringing at another station:
1. Lift the handset or press [SPEAKER].
2. Dial {Group Call Pick-up code}.
OR
3. Press the programmed Group Call Pick-up button.
SLT
To Pick-up a call ringing at another station:
1. Lift the handset.
2. Dial {Group Call Pick-up code}.
Conditions
1. To pick-up a CO/IP call, the station must have an idle appearance button.
2. When several calls are ringing at a station simultaneously, Call Pick-up will connect the
first call received.
3. Queue callback calls are not subject to Call Pick-up (receives error tone).
4. Only ringing intercom calls are subject to Call Pick-up; Hands free announced intercom
calls cannot be picked up by another station.
5. When a station belongs to multiple groups, calls received are routed to the group with
the lowest station number.
Programming
Numbering Data
1. Feature Numbering Plan (PGM 113)
Station Group Data 1. Station Group Attributes, Pick-up Option (PGM 200-Index5)
2. Call Pick-up Group Attributes (PGM 204)
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Feature Description & Operation
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Related Features
Intercom Signaling Mode
Group Call Pick-up
Station Group
Hardware
3.16 CALL TRANSFER
3.16.1 Call Transfer, Station
Description
CO/IP calls can be transferred to other stations on the same System. Calls can be transferred
without announcing the call (unscreened), or with announcement (screened).
When a call is transferred, the Transfer Recall Timer is initiated. If the timer expires before the call
is answered, the Hold Recall process is initiated.
Operation
Digital Phone
While on a CO/IP call, to perform a Screened Call Transfer:
1. Press [TRANS].
2. Dial the station to receive the transfer.
3. At answer or splash tone, announce the call.
4. Hang-up to complete the transfer.
OR
5. Press the {DSS/BLF} button for the desired station.
6. When answered or when splash tone is heard, announce the call.
7. Hang-up to complete the transfer.
While on a CO/IP call, to perform an Unscreened Call Transfer:
1. Press [TRANS].
2. Dial the station to receive the transfer.
3. Hang-up to complete the transfer.
OR
4. Press the {DSS/BLF} button for the desired station.
5. Hang-up to complete the transfer.
SLT
While on a CO/IP call, to perform a Screened Call Transfer:
1. Press for hook-switch.
2. Dial the station to receive the transfer.
3. When answered or when splash tone is heard, announce the call.
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4. Hang-up to complete the transfer.
While on a CO/IP call, to perform an Unscreened Call Transfer:
1. Press for hook-switch.
2. Dial the station to receive the transfer.
3. Hang-up to complete the transfer.
Conditions
1. The transferring station may camp on a call on to a busy station.
2. To prevent Toll abuse, CO/IP lines without an active call (either incoming or dialed
digits on outgoing) cannot be transferred.
3. For outgoing CO Line calls, the system will monitor the CO Line for dial tone to prevent
Toll abuse; when an IP Line is seized, the system does not monitor for dial tone.
Programming
Related Features
Hold Recall
Call Transfer, CO/IP
Station Flexible Buttons
Hardware
3.16.2 Call Transfer, CO/IP
Description
A Station may be permitted to transfer a CO/IP call to another CO/IP line, establishing an
Unsupervised Conference between the two external parties.
If the receiving party is called through an ISDN or VoIP path, the Transfer Hold Recall Timer is
initiated and if it expires, Hold Recall is initiated.
Operation
Digital Phone
While on a CO/IP call, to perform a Screened Call Transfer:
1. Press [TRANS].
2. Place a CO/IP call in the normal manner.
3. When answered, announce the call.
4. Hang-up to complete the transfer.
While on a CO/IP call, to perform an Unscreened Call Transfer:
1. Press [TRANS].
2. Place CO/IP call in the normal manner.
3. Hang-up to complete the transfer.
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SLT
While on a CO/IP call, to perform a Screened Call Transfer:
1. Press for hook-switch.
2. Place CO/IP call in the normal manner.
3. When answered, announce the call.
4. Hang-up to complete the transfer.
While on a CO/IP call, to perform an Unscreened Call Transfer:
1. Press for hook-switch.
2. Place CO/IP call in the normal manner.
3. Hang-up to complete the transfer.
Conditions
1. A call using the service of 2 CO lines and not providing call disconnection detection will
be disconnected following the expiration of the Unsupervised Conference timer.
2. The system provides Transfer Recall on ISDN and VoIP calls providing ‘Answer
Supervision’.
3. If during a transfer to an external party, the user presses the CO/IP line of the original
call, the outgoing call is disconnected and the original call is connected to the user.
4. The CO-to-CO transfer can be enabled or disabled using the Transit Option.
5. If the transferred call is not answered by the destination Station, the call is routed to the
‘Transfer No Answer Destination’ of the CO Alternative Destination.
6. When CO 1 is transferred to CO 2, if the CO 2 does not answer within the CO-to-CO
transfer recall timer, both CO lines are disconnected.
Programming
CO Line Data
1. CO-to-CO Attributes (PGM 179)
2. Unsupervised Conference Extend (PGM 166, PGM 171)
3. Unsupervised Conference Timer (PGM 166, PGM 171)
4. Incoming CO Alternate Destination (PGM 169)
5. Outgoing CO Alternate Destination (PGM 173)
6. Co-To-CO Transfer Timer (PGM 220)
Related Features
Hold Recall
Call Transfer, Station
Unsupervised Conference
Hardware
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3.17 CO/IP ACCESS
Description
Stations can access outgoing CO/IP lines based on CO/IP Group Access programming. Digital
Phones may use flexible buttons assigned to access a specific {CO} line, using a {CO ACCESS
CODE} for outgoing calls.
Operation
Digital Phone
To place an outgoing CO call:
1. Lift the handset or press the [SPEAKER] button.
2. Press desired {CO} line, and enter {CO ACCESS CODE}.
OR
3. Dial the CO line or CO Access Code.
4. Dial the desired number.
To place an outgoing IP call:
1. Lift the handset or press the [SPEAKER] button.
2. Press desired {CO} line, and enter {CO ACCESS CODE}.
OR
3. Dial the CO line or CO Access Code.
4. Dial the desired number registered in H.323 Routing Attribute (PGM 360), then the
outgoing call will be made to the assigned IP-Address.
To receive an IP call:
1. If a call is received from the assigned IP-Address in H.323 Incoming Attribute, it is
routed to the assigned incoming CO Group.
To answer an incoming CO/IP call:
1. Lift the handset or press the [SPEAKER] button.
OR
2. Press {DN} button, and lift the handset to speak privately.
SLT
To place an outgoing CO/IP call:
1. Lift the handset.
2. Dial the CO line or CO Access Code.
3. Dial the desired number.
To answer an incoming CO/IP call:
1. Lift handset.
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Conditions
1. When a user dials a {CO Access Code}, the system will search the assigned CO group
for an idle CO/IP line, if there is no idle CO/IP line then the system will search the 1st
CO/IP Group for an idle CO/IP line; the user will receive a busy tone.
2. A telephone user not allowed access to a CO/IP line will receive an error tone when
access is attempted; the station may receive transferred calls despite denied access on
the line but will not be able to flash or use the CO/IP line for an outgoing call.
3. A station denied access to a CO/IP line but assigned to receive CO/IP line calls may
answer incoming calls. The user may transfer calls but cannot make an outgoing call
on the CO/IP line.
4. CO/IP lines placed on hold may be retrieved by dialing the {Retrieve Held CO/IP code}
and the CO/IP line number.
5. The Tx path to a station will be muted until the system has verified the Toll Restriction
for the CO/IP line.
6. When a CO line is seized, the system will monitor the line for dial tone.
7. The System selects lines from a group using the Round Robin, First-Choice or LastChoice method based on Admin Programming.
Programming
CO Line Data
H.323 Data
Station Data
1. CO Group Access Code (PGM 180)
2. CO Line Group (PGM 160-Index3-4)
1. H.323 Routing Attribute (PGM 360)
1. CO Group Access (PGM 150)
Related Features
Hardware
3.18 CO/IP CALL TIME RESTRICTION
Description
The System can be programmed to limit the length of calls at specified stations. When a specified
Station places a call, the system initiates the Call Restrict timer, and 15 seconds prior to timer
expiration, a warning tone is delivered. At expiration, the system terminates the call returning the
external CO/IP line to idle.
Call time restriction can be applied differently according to call types (Local call, Long Distance call
or international call).
Operation
System
Operation of this feature is automatic when assigned:
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Conditions
1. The warning tone can be provided periodically or once as programmed.
2. Once activated, the Call Warning Tone timer continues timing while the call is
connected to the system even if the call is transferred or picked up at another station.
Programming
Station Data
Tenant Data
1. Call Duration Restrict Access (PGM 134-Index4)
1. Call Duration Restriction (PGM 284-285)
2. Local Call Prefix Table (PGM 286)
3. Long Distance Call Prefix Table (PGM 287)
4. International Call Prefix Table (PGM 288)
Related Features
Hardware
3.19 CO/IP CALL WARNING TONE TIMER
Description
Stations can receive a tone indicating the elapsed time of a CO/IP call has reached the CO
Warning Tone time (timer expiration). A warning tone is presented to the call parties notifying that
the Warning Tone Timer is about to expire.
Operation
System
If enabled, operation of this feature is automatic:
Conditions
1. Warning tone is received 15 seconds prior to expiration of the timer and can be
repeated every tone repeat time.
Programming
Station Data
Tenant Data
1. Call Duration Restrict Access (PGM 134-Index4)
1. Call Duration Restriction (PGM 284-285)
2. Local Call Prefix Table (286)
3. Long Distance Call Prefix Table (PGM 287)
4. International Call Prefix Table (PGM 288)
Related Features
CO/IP Call Time Restriction
Hardware
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3.20 CO/IP QUEUING
Description
When CO/IP lines are busy, permitted users can request to be placed in queue awaiting availability
of the CO/IP line or a CO/IP line in the same group. When an appropriate CO/IP line becomes
available, the system calls the waiting station on a First-In, First-Out (FIFO) basis.
Operation
Digital Phone
To request to be placed in queue for a busy CO/IP line:
1. Press the desired {CO GROUP ACCESS CODE} button or dial the CO Group Access
Code.
2. Press the [MSG/CALLBK] button, a confirmation tone is received.
3. Hang-up; the [MSG/CALLBK] LED will flash.
To cancel the queue from the queued station:
1. Press the [MSG/CALLBK] button, the [MSG/CALLBK] LED extinguishes.
SLT
To request to be placed in queue while receiving the “All Lines Busy” signal:
1. Press the hook-switch.
2. Enter the {Call Back Feature code}.
To cancel the queue from the queued station:
1. Lift the handset.
2. Enter the {Call Back Cancel Feature code}.
System
When a CO/IP line becomes available:
1. A distinctive Queue Recall is sent to the station with the oldest queued call, the
appropriate {CO/IP} line button LED will flash; the CO/IP line and station will appear
busy to all other users.
Conditions
1. A CO/IP line can have any number of simultaneous queue requests.
2. A Station may only have a single active CO/IP queue request; activating a new queue
request will replace (cancel), an existing queue.
3. A Queue recall will always notify the station with a tone ring, ignoring the station’s
assigned Intercom Signaling mode.
4. Queue recall will signal a station for 15 seconds, if unanswered, the station is removed
from the queue.
5. If a station requests CO Queuing on a busy CO line, the requesting station checks the
busy CO line’s status every 5 seconds and receives CO Queue Recall Ring when the
status check timer expires after a busy CO line returns to idle. Therefore, Queue Recall
ring may be delayed after a busy CO line returns to idle. In addition, when several
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stations request CO Queuing to a busy CO line, the Queue Recall Ring may not be
provided sequentially.
Programming
Station Data
Numbering Data
1) CO Queuing Access (PGM 133-Index1)
1) CO Group Access Code (PGM 114)
Related Features
CO/IP Access
Hardware
3.21 CONFERENCE
Description
Conference supports communication between multiple parties (up to 13 per conference). The
following table lists conference capacities for the iPECS-MG 100/300 systems.
NOTE: There are 133 extra TDM channels for the Conference feature.
Conference Type
3-way conference
4-way conference
5-way conference
6-way conference
7-way conference
8-way conference
9-way conference
10-way conference
11-way conference
12-way conference
13-way conference
Total number of conferences
No limit
33
19
13
12
9
5
4
4
3
3
3.21.1 Conference Room
Description
In addition to ad-hoc conferencing, users may establish a Conference Room. Both internal and
external parties can be invited to a conference room and can join a conference room without
further action by the user that established the Conference Room. A user can transfer an active call
to a Conference Room. A Conference Room can be password protected restricting parties
allowed to enter.
Up to 9 Conference Rooms can be set-up and each can support up to maximum 13-party.
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Operation
Digital Phone
To set-up a Conference Room:
1. Enter the {Create-Conference-Room Feature} Code.
2. Dial the desired Conference Room number (571-579).
3. If desired, enter a password for the Conference Room (Max. 6 digits).
4. Press [SAVE] to establish the Room.
To join a Conference Room:
1. Dial the Conference Room Number.
2. Dial the Conference Room password and ‘*’ for end mark if password is less than 6digits (if the password is 6-digits, dialing ‘*’ is not needed).
To delete a Conference Room:
1. Enter the {Delete-Conference-Room Feature} Code.
2. Dial the Conference Room number (571-579).
3. Dial the Conference Room password and ‘*’ for end mark if password is less than 6digits (if the password is 6-digits, dialing ‘*’ is not needed).
4. Press [SAVE] to delete the Conference Room.
To transfer a call to a Conference Room:
1. Press the [TRANS] button.
2. Dial the Conference Room Number.
3. Dial the Conference Room password and ‘*’ for end mark if password is less than 6digits (if password is 6-digits, dialing ‘*’ is not needed).
4. Hang-up to complete the transfer.
SLT
To set-up a Conference Room:
1. Lift the handset.
2. Dial {Conference Room Create Code}.
3. Dial the desired Conference Room number (1-9).
4. Dial the Conference Room password.
5. Press the hook-switch.
To join a Conference Room:
1. Lift the handset.
2. Dial the Conference Room Number.
3. Dial the Conference Room password and ‘*’ for end mark if the password is less than
6-digits (if password is 6-digits, dialing ‘*’ is not needed).
To delete a Conference Room:
1. Lift the handset.
2. Dial {Conference Room Delete Code}.
3. Dial the Conference Room number (1-9).
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4. Dial the Conference Room password and ‘*’ for end mark if the password is less than
6-digits (if password is 6-digits, dialing ‘*’ is not needed).
5. Press the hook-switch.
Conditions
1. Once established, a Conference Room will remain opened until the Room is deleted.
2. Phontage and UCS Client may also create, delete and join a Conference Room; for
operation instructions, refer to the Phontage or UCS Client User Guide.
Programming
Station Data
Numbering Data
1) Conference Access (PGM 133-Index2)
1) Conference Room Create/Delete Code (PGM 113)
Related Features
Automatic Speaker Select
Hold Recall
Unsupervised Conference
Hardware
3.21.2 Multi-Party Voice Conference
Description
The system allows multiple internal and external parties to be connected on a call, in conference
mode.
Operation
Digital Phone
To establish an ad-hoc conference:
1. Establish the first call.
2. Press the [CONF] button; the LED will light, the connected party is placed on exclusive
hold and the user receives a dial tone.
3. Place the second call.
4. When connected, press [CONF]; the new call is placed on exclusive hold.
5. Repeat steps 3 and 4 above to add additional conference parties (up to 13 total per
conference).
6. Press the [CONF] button to establish conference.
To place a conference on hold:
1. Press the [HOLD] button, the [CONF] button LED will flash.
To retrieve a held conference call:
1. Press the [CONF] button, all parties will be reconnected.
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SLT
To establish an ad-hoc a conference:
1. Establish the first call.
2. Press the hook-switch, the connected party is placed on exclusive hold and the user
receives a dial tone.
3. Dial the {Conference Member Add Code}.
4. Place the second call.
5. When connected, repeat steps 2-4 above to add additional parties.
6. When completed adding parties, quickly press the hook-switch twice (within 2 seconds),
all parties will be connected.
Conditions
1. The [CONF] button will remain illuminated at the initiators phone for the duration of the
conference.
2. If the system receives a disconnect signal and no internal parties remain in the
conference, the conference will be terminated and all remaining parties will be
disconnected.
3. The normal Hold Recall process is applied to a conference on hold using the
Unsupervised Conference Recall timer for recall timing.
4. If while setting up a conference, a system error tone is received, the initiator must press
the [CONF] button (SLT must hook-flash) to regain the Intercom dial tone.
5. A station that is busy, in DND or other non-idle state cannot be added to a conference.
Programming
Station Data
1. Conference Access (PGM 133-Index2)
Related Features
Automatic Speaker Select
Hold Recall
Unsupervised Conference
Broker Call
Conference Room
Hardware
3.21.3 Unsupervised Conference
Description
A Digital phone user may establish a conference with external parties and exit the conference
while allowing the external parties to converse privately without supervision from the user.
The system will disconnect the Unsupervised conference if disconnect is detected with only two
parties connected or at expiration of the Unsupervised Conference timer. A Disconnect Warning
tone is provided fifteen seconds prior to expiration of the timer.
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If enabled, either party in an Unsupervised Conference can request the Unsupervised Conference
timer be extended. The party enters the Timer Extension feature code and a digit 1 to 9 indicating
the Timer extension multiplier; the system will then extend the timer based on the dialed digit
multiple of the Timer. For example, if the Unsupervised Conference timer is 5 minutes and the
user dials the digit 4, the timer will extend to 20 minutes (4 multiplied by 5 minutes).
Operation
Digital Phone
To set up an Unsupervised Conference:
1. Establish a conference by the normal procedure.
2. Goes On-Hook then remained External users can communicate without Supervisor..
To set up a Supervised Conference:
1. Establish a conference by the normal procedure.
2. Press the [CONF] button; the button LED will flash to indicate the Supervised
Conference activation (once set up, the conference supervisor must re-enter the
conference).
To reenter the Supervised Conference:
1. Press the flashing [CONF] button.
Conf Party
To extend the Unsupervised Conference from a connected party:
1. Dial the Timer extension multiplier (1-9).
Conditions
1. The Unsupervised Conference Timer will also apply to an external call placed by a
DISA user.
2. An Unsupervised conference will be terminated if the system receives a disconnect
signal or the Unsupervised Conference Timer expires.
3. An Unsupervised Conference will not recall at the user Station.
Programming
Station Data
CO Line Data
Numbering Data
1) Conference Access (PGM 133-Index2)
1) Unsupervised Conference Timer (PGM 166–Index9/PGM 171–Index6)
2) Unsupervised Conference Extend (PGM 171–Index2)
1) Unsupervised Conference Extend Code (PGM 113)
Related Features
Multi-Party Voice Conference
Hardware
Digital Phone to establish Unsupervised Conference
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3.22 CUSTOMER SITE NAME
Description
A Customer Name, up to 24 characters, may be entered into the system database. The name will
be displayed on the SMDR and database outputs as well as during Admin. sessions.
Operation
System
When a name is assigned, operation of this feature is automatic.
Conditions
Programming
System Info.
1) Site Name (PGM 100)
Related Features
Hardware
3.23 DATA LINE SECURITY
Description
Data transmitted over CO lines is subject to distortion and errors if system tones such as Camp-On,
Call Wait and Override are applied during transmission. To eliminate such errors, stations that use
analog data (modems or Fax) can be assigned to block incoming system tones.
Operation
System
When Data Line Security is assigned, System tones are automatically blocked.
Conditions
1. Stations or an Attendant attempting to Camp-On or Override a station with Data Line
Security will receive an error tone.
2. When Data Line Security is enabled, the system will not apply audio gain to the call.
Programming
Station Data
1) Data Line Security (PGM 123–Index6)
Related Features
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3.24 DELAYED CO/IP RING
Description
Determines if the CO/IP Ringing will be sent immediately on receipt, or delayed. The delay can be
up to 9 system ring cycles, allowing other stations to answer the call.
Operation
System
When assigned, Delay Ring operation is automatic.
Conditions
1. Delay Ring can be assigned for a station.
2. The station will receive immediate ringing, if no delay is entered when programming
Ring assignments.
3. If stations are assigned for immediate ring, the call will be routed using the incoming
CO Alternate programming.
4. The delay is applied only when ring service type is ‘ALL-RING’.
Programming
CO Line Data
1. CO Station Ring Assignment (PGM 167)
Related Features
Hardware
3.25 DELAYED AUTO ATTENDANT
Description
An incoming CO/IP call can be routed to the VMIB Auto Attendant either immediately upon
detection or after a delay time (up to 90 seconds). This allows other stations assigned for
immediate ringing the opportunity to be answered before the call is routed to the Auto Attendant.
Operation
System
When assigned, operation of this feature is automatic.
Conditions
1. CO ring Assignment must be set for service type ‘All_Ring’, and the Feature Code
Delay Counter (PGM 167) must be enabled including the desired VM announcement.
2. When Delayed Auto Attendant Ring is assigned, following expiration of the delay, the
call will no longer ring at the assigned stations and will be routed to the VMIB Auto
Attendant.
3. If no delay is entered, the call will ring to the VMIB Auto Attendant immediately.
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4. To assign a Delayed Attendant ring, at least one station must be assigned for
immediate ringing.
Programming
CO Line Data
Table Data
1. CO Ring Assignment (PGM 167)
1. Announcement Table (PGM 259)
Related Features
Hardware
3.26 DIAGNOSTIC/MAINTENANCE
Description
The System software incorporates various diagnostic and maintenance routines that may be
“called” remotely or locally through the System RS-232 Serial ports, a TCP/IP connection using a
Web browser established over IP networks or a PPP connection over ISDN. Routines that can be
accessed include trace functions at the device level, commands for diagnostics and maintenance,
and tools for manipulation at the OS level.
An optional Network Management System (NMS) application is available providing remote access
to the system for maintenance and diagnostics (refer to the iPECS NMS Manual).
Operation
Conditions
Programming
Related Features
Hardware
3.27 DIAL-BY-NAME
Description
A name, up to 16 characters, may be assigned to each Station and System Speed dial. In addition,
each station may be assigned a 16-character name. When assigned, a user may place an
intercom call to another station or select a Station or System Speed dial using the name.
The user selects from one of three Dial-by-Name directories and enters characters employing 2
dial pad buttons for each character. The system finds and displays the nearest match to the user
entries. The user may continue entering characters or scroll the directory at any point using the
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[VOL UP]/[VOL DWN] button and select a name to call. The number associated with a selected
name is displayed by using the [TRANS] button.
Operation
Digital Phone
To use Dial by Name on a two-line phone:
1. Press the [SPEED] button twice.
2. Dial the desired directory,
1 – Station Speed
2 – System Speed
3 – Station Name
3. Search the directory using the [VOL UP]/[VOL DOWN] button or by entering characters.
4. Press the [SAVE] button to place the call.
To use Dial by Name on a three-line phone:
1. Press the {DIR} Soft button.
2. Dial the desired directory,
1 – Station Speed
2 – System Speed
3 – Station Name.
3. Search the directory using the [VOL UP]/[VOL DOWN] button or by entering characters.
4. Press the [SAVE] button to place the call.
To program the station user name:
1. Press the [PGM] button.
2. Dial 12 {User Name Program code}.
3. Enter the name (up to 16 characters); refer to Station Speed Dial for character entry.
4. Press [SAVE].
SLT
To program the station user name:
1. Lift the handset
2. Dial {Name Register Code}.
3. Enter the name (up to 16 characters); refer to Station Speed Dial for character entry.
4. Press the hook-switch, confirmation tone is received.
Conditions
1. Available characters are A to Z, space, and period; refer to Station Speed Dial for
character entry.
2. The LCD will display multiple names (one per LCD line up to 16 characters).
3. If a user selects a directory with no entries or there is no match to the user entry, an
“Empty List” message is displayed and the error tone is provided.
4. Dial-by-Name is only available to Digital Phones with a display; other users will receive
an error tone if an attempt is made to access Dial-by-Name.
5. A user may both scroll and enter characters to search a directory.
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Programming
Station Data
1. Speed Access (PGM 134-Index1)
Related Features
Station Speed Dial
Hardware
Digital Phone w/Display
3.28 DIAL PULSE TO TONE SWITCHOVER
Description
On a pulse dial CO line, the user can request the system to change the signaling mode from pulse
to DTMF, allowing the user to access outside facilities that require DTMF signals such as banking
services, voice mail, etc.
Operation
To switch from pulse to DTMF while on a pulse CO line:
1. Dial ‘*’ (signaling change to DTMF).
Conditions
1. In a Speed Dial, the ‘*’ will automatically insert a pause before dialing the remaining
digits.
2. This command is only recognized for analog pulse dial CO lines.
3. Dial pulse to tone switchover is not available in the Redial features.
4. For VoIP calls, pulse dialing is not available; switchover is not required or supported.
Programming
CO Line Data
1. CO Dialing Type (PGM 160-Index10)
Related Features
Speed Dial
Hardware
3.29 DIALING RESTRICTIONS
3.29.1 Class of Service
Description
Dialing privileges can be assigned for each DN at a Station and CO line (up to 16 privileges). The
Class of Service (COS) feature is applied in the following cases:
1) When an internal station dials out through a CO line,
2) When an external caller tries to make another external call using DISA or DID.
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Feature Description & Operation
Issue 1.0
The dialing privileges are the result of the interaction of the Station and CO Class of Service (COS)
assignments as shown in the following tables. Users placing an outgoing call or dialing after
answering a call will be allowed the dialing privileges assigned.
Station/CO COS
0
Dialing Restriction
Intercom and Emergency number calls are allowed; incoming and transferred calls are
allowed.
1
2 - 15


No restrictions are placed on dialing.
Assignments in each toll table are monitored for Allow and Deny numbers.
Toll Tables – Each Toll Table permits entry of 100 Allow codes and 100 Deny codes. Each
code can contain up to 16 digits including digits 0-9.
Toll Table process – As digits are dialed, they are compared to entries in the appropriate
Toll Table. Based on the Allow and Deny entries, the system applies the following rules to
allow or deny the call.
Rule 1 – If a table has no entries, no restrictions are applied.
Rule 2 – If there are only Deny entries, restrictions are provided as Deny only.
Rule 3 – If there are only Allow entries, restrictions are provided as Allow only.
Rule 4 – If there are both Allow and Deny entries, the Deny entries are searched. If the dialed
number matches a Deny entry, the call is restricted; if no match is found the call is allowed.
Operation
System
The assigned COS is applied automatically by the system.
Conditions
1. There are 16 different COS; Stations and CO Lines can each have a different COS
according to the Station grade and CO Line type.
2. Toll Exception can be programmed differently according to the Day/Night/Timed Mode.
3. If COS is set to 0, the DN can make intercom calls only; CO line access is disabled.
4. If COS is set to 1, the DN can make any call (no exception).
Programming
Station
CO/IP
CO Line Data
1. Station COS (PGM 137)
1. CO COS (PGM 177)
2. Incoming CO Group Access, Outgoing CO Group (IC Call Transfer
Directly (PGM 179-Index5)
1. Toll Exception Table (PGM 250)
Related Features
Temporary Station COS/LockWalking COS
Hardware
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3.29.2 Day/Timed & Night Station COS
Description
CO Line Toll Exception can be applied differently in Day/Night/Timed mode at each Station. The
service mode is generally controlled by the Attendant group member, and based on the mode,
appropriate dialing privileges are established.
Operation
System
Dialing restrictions are automatically applied based on COS assignments:
Condition
1. If COS is set to 0, only intercom calls can be placed; CO line access is disabled.
2. If COS is set to 1, there are no restrictions.
Programming
Station Data
Table Data
1) Station COS (PGM 137
1) System Time Table (PGM 253)
2) Weekly time table (PGM 254)
3) Holiday time table (PGM 256)
4) Toll Exception table (PGM 250)
Related Features
Authorization Codes (Password)
Class of Service
Temporary Station COS/LockWalking COS
Auto Service Mode ControlDay/Night/Timed Ring Mode
Hardware
3.29.3 Temporary Station COS/Lock
Description
A User or an Attendant can temporarily change the Station COS preventing unauthorized toll
dialing from the station (ex., “locking the station”). When locked, the station will still be allowed to
place internal calls and Emergency number calls.
Operation
Digital Phone
To activate Temporary COS:
1. Press the [PGM] button.
2. Dial 31, {Temporary COS code}.
3. Dial the applicable Authorization Code.
4. Press the [SAVE] button.
To restore the assigned COS:
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Feature Description & Operation
1.
2.
3.
4.
Issue 1.0
Press the [PGM] button.
Dial 32 {Restore COS code}.
Dial the applicable Authorization Code.
Press the [SAVE] button.
SLT
To activate Temporary COS:
1. Press the hook-switch.
2. Dial the {SLT Programming code}.
3. Dial 31, {Temp COS code}.
4. Dial the applicable Authorization Code.
5. Press the hook-switch.
To restore the assigned COS:
1. Press the hook-switch.
2. Dial the {SLT Programming code}.
3. Dial 32, {Restore COS code).
4. Dial Authorization Code.
5. Press the hook-switch.
System Attendant
To activate Temporary COS:
1. Press the [PGM] button.
2. Dial 031, {Temp COS code}.
3. Enter the Station range.
4. Press the [SAVE] button.
To restore the assigned COS:
1. Press the [PGM] button.
2. Dial 032, {Restore COS code}.
3. Enter the Station range.
4. Press the [SAVE] button.
Conditions
1. The Station is restored to the Station COS as appropriate for the active service mode
(Day, Night, or Timed).
Programming
Station
CO/IP
System
1. Station COS (PGM 137)
1. CO COS (PGM 177)
1. Toll Exception Table (PGM 250)
Related Features
Hardware
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Feature Description & Operation
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3.29.4 Walking COS
Description
A User may temporarily override Toll Restriction at a Station to make Toll Calls from a normally
Toll Restricted station. An Authorization Code is required in order to activate Walking COS.
Operation
Digital Phone
To activate Walking COS:
1. Press the [PGM] button.
2. Dial 33, {Walking COS code}.
3. Enter the Station number.
4. Dial the Station Authorization code (password).
5. Dial ‘*’ (end mark).
6. Place a call in the normal manner.
SLT
To activate Walking COS:
1. Dial the {SLT Programming code}.
2. Dial ‘33’, the Walking COS code.
3. Enter the Station number.
4. Dial the Station Authorization code (password).
5. Dial ‘*’ (end mark).
6. Place call as normal.
Conditions
1. The Station COS applied for Walking COS is the COS of the station.
2. Walking COS applies the temporary COS for only one call; terminating the call returns
the station to the assigned Station COS. The user may reactivate Walking COS to
place another call or press the Flash key (instead of hook-switch) at the end of previous
call to maintain Walking COS.
Programming
Station
CO/IP
System
1. Station COS (PGM 137)
1. CO COS (PGM 177)
1. Toll Exception Table (PGM 250)
Related Features
Class of Service
Auto Service Mode Control
Day/Night/Timed Ring Mode
Authorization Codes (Password)
Hardware
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Feature Description & Operation
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3.30 DIFFERENTIAL RING
Description
Differential Ring provides one of 4 different audible Ring signals to be assigned to a Digital Phone,
allowing users to determine which phone is ringing and the type of call (Intercom or CO/IP). When
the phone receives an incoming call, the designated ring signal is provided over the speaker.
Different selections are assigned for Intercom and CO/IP calls.
Operation
Digital Phone
To select the desired ring tone:
1. Press the [PGM] button.
2. Dial 2 (Ring Selection).
3. Dial 1 (Intercom) or 2 (CO/IP) ring.
4. Dial 1 (Ring Source).
5. Dial Ring Tone selection –
1-4: Digit Phone
1-8: IP Phone
6. Ring Tone is presented.
7. Press the [SAVE] button.
Conditions
Programming
Station
1. Differential Ring (PGM 124-Index3-4)
Related Features
Hardware
3.31 DIGIT CONVERSION
Description
When a User dials digits, the dialed digits are converted according to the Digit Conversion Table
before the Numbering Plan is checked. Digit conversion is performed on outside incoming CO calls,
in addition to converting User dialed digits.


Time Zone for Digit Conversion – The pressed digits can be converted into a different digit
stream according to the time zone: Always, Day/Night/Timed zone, and LCR Day/Time
zone. There can be up to 9 conversion matrices in the LCR Day/Time zone, while 3
conversion rules are possible in the Day/Night/Timed zone. Digit conversion is performed
only when there is a conversion rule that applies based on the specific time the digits are
pressed.
Dummy CO Dial Tone – The CO line is seized following digit conversion Therefore, it is
impossible to receive a CO dial tone when digit conversion is programmed. To remove any
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Feature Description & Operation
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Issue 1.0
inconveniences of users, the system can be configured to provide a dummy CO dial tone
after one of the dialed digits is pressed.
Digit information Display Before or After Conversion - Each Station can be programmed to
display either the dialed digits or the digits after conversion. SMDR also can print either
dialed digits or the digits after conversion.
Operation
Digit Conversion is applied automatically according to ADM programming.
Conditions
1. Each DN and CO line can be set to have one of 9 digit conversion Tables.
2. There are 300 entries for each digit conversion table.
3. The Digit Conversion Table allows up to 16 digits to be programmed as ‘dialed digit’
and ‘converted digit’.
4. The following features have higher priority over digit conversion;
- AND (Automatic Network Dialing)
- Automatic CO seize
5. In Call log, dialed digit is displayed on the station’s LCD.
Programming
Station Data
CO Data
Table Data
1. Digit Conversion Table Index (PGM 131-Index3)
1. Digit Conversion Table Index (PGM 160-Index6)
1.Digit Conversion Table (PGM 251, PGM 252)
Related features
Hardware
3.32 DO NOT DISTURB (DND)
Description
A Station enabled with the Do Not Disturb (DND) feature, can be placed in DND to block incoming
ringing for CO/IP and Intercom calls, transfers, and paging announcements.
Operation
Digital Phone
To activate DND for a P-DN (Prime Directory Number):
1. Press the [DND] button; the [DND] button LED illuminates.
To remove DND for a P-DN (Prime Directory Number):
1. Press the [DND] button; the [DND] button LED extinguishes.
To activate DND for a S-DN (Sub Directory Number):
1. Press {S-DN} button.
2. Dial the {DND Feature Code}; the {S-DN} button LED illuminates.
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Feature Description & Operation
Issue 1.0
To remove DND for a S-DN (Sub Directory Number):
1. Press {S-Line} button.
2. Dial the {DND Feature Code}; the {S-DN} button LED extinguishes.
SLT
To activate DND:
1. Dial the {DND feature code}; a confirmation tone is received.
To remove DND:
1. Dial the {DND feature code}; a confirmation tone is received.
Conditions
1.
2.
3.
4.
5.
6.
7.
A station will receive an error tone if unable access DND.
If DND is enabled, pressing the [DND] button while ringing will activate One-Time DND.
An Attendant may cancel DND for Stations on the System.
DND service is available for use by Attendants.
Recalls for CO/IP calls will override the DND feature.
A station in DND is out-of-service for all incoming calls including Station Group calls.
A station in DND is ignores calls forwarded to the station; if the last station in a Call
Forward chain is in DND, the call will ring at the previous Station in the chain.
8. When calling a Station in DND, the Digital Phone display will indicate the DND status.
Programming
Station Data
System Data
1. DND Access (PGM 132-Index4)
1. LED Color/Flash (PGM 234)
Related Features
Hardware
3.33 DOOR OPEN
Description
The hardware is equipped with a relay that activates an External Control Contact. The contact can
be assigned to one of several functions including a Door Open Contact; the contact is connected to
a door-lock release mechanism. When a Station receives the Door Bell signal, the Station User
may dial the Door Open code to activate the contact.
Operation
Digital Phone
To assign a {DOOR OPEN} button:
[PGM] + {FLEX} + Button Feature Type (1) + {Door Open Feature Code} + [SAVE]
To activate the relay contact:
1. Lift handset or press [SPEAKER] button.
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2. Dial the {Door Open code}.
3. Hang-up to return the phone to idle.
OR
1. Lift the handset or press [SPEAKER].
2. Press the programmed {DOOR OPEN} button.
3. Hang-up to return the phone to idle.
Conditions
1. One relay contact is available.
2. The contacts are rated at 1 amp, 24 VDC.
Programming
Station Data
System
Numbering Data
1. Door Open Access (PGM 121-Index13)
1. External Contact Control (PGM 228)
2. Door Open Timer (PGM 222-Index1)
1. Door Open Code (PGM 113)
Related Features
Loud Bell Control (LBC)
Hardware
3.34 DOOR PHONE
Description
An intercom box can be connected to the System and located in a convenient place at your facility
for receiving page announcements and intercom calls. Additionally, the intercom box can signal
assigned Stations using the Auto Dial feature in the System.
Operation
To call an intercom box, perform the following Steps:
1. Lift the handset or press the [MON] button.
2. Dial the Station number of intercom box, or press the programmed flexible button for the
Intercom box.
3. After answering the call from the Intercom box, announce the call.
To place a call from an intercom box:
1. Press the [CALL] button and assigned station will ring.
Conditions
1. An Intercom box can be a member of the Page Zone group.
2. To receive Intercom box calls, set the Auto Dial Digit and Pause timers (PGM 138).
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3. An Intercom box can be answered automatically using Hands free mode when in ICM
Answer Mode (PGM124)
4. The new Intercom box (LDP-DPB) has the [CALL] button.
Programming
System
1. Station Auto Dial Attribute (PGM 138-Index1-2)
2. ICM Answer Mode (PGM 123-Index5)
Related Features
Door Open
Hardware
3.35 EMERGENCY CALL
Description
Regardless of Station dialing restrictions (COS), the user may dial assigned Emergency numbers
as needed.
Operation
System
The system will automatically override any toll restrictions and process an assigned Emergency
number call.
To dial an Emergency Call at the station:
1. Lift handset or press [SPEAKER] button.
2. Dial the {Emergency Code} (ex., 911) without accessing CO Line.
Conditions
1. The CO Line Group Access Code and digits to be dialed should be assigned to the
emergency changed digit.
2. If the dialed number for the Emergency code is the same as the Numbering code
including station in the system, the Emergency code has the preference.
Programming
Table Data
1. Emergency Code Table (PGM 258)
Related Features
Hardware
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3.36 EXECUTIVE/SECRETARY BY DN(DIRECTORY NUMBER)
Description
Executive/Secretary feature can be achieved by utilizing the DN (Directory Number) feature of the
system (refer to DN).
For example, when a DN is set as MADN, calls for an Executive can be routed to that DN. The DN
can be programmed on a flex button at the Executive station with a “no ring” option. At the
Secretary station, the DN is stored on a flex button with an “immediate ring” option. In this case,
the calls for the executive will ring the Secretary’s station immediately. When the secretary
answers the call, the call can be put on Hold. The secretary will be able to inform the executive that
there’s a held call on a button (requiring an additional button programmed for hands-free access to
the Executive DN). When the secretary presses the button, it would be possible to tell the
executive to answer the held call.
The Executive’s DN button may have a “delayed ring” option instead of “no ring” option, the
executive will hear the ring signal after programmed delay. Since two stations (executive and
secretary) ring after delay time, either Executive or Secretary can receive the call. This setting
helps when the Secretary is not at their desk temporarily.
Operation
To program Executive/Secretary Forward:
1. Assign a DN as MADN to be used as Executive’s Secretary for calls.
2. Register a DN flex button at the Secretary Station and Executive Station.
3. Set the DN flex button Ring option as ‘No Ring’ or ‘Delayed Ring’ at the Executive
Station.
4. Enable the ‘Forced Hands free Access’ option at the Executive and Secretary Stations.
5. Assign the Executive station flex button as telephone number {Forced Hands free
code} + {Secretary Station number} for use when Executive intercom calls the
Secretary.
6. Assign Secretary station flex button as Telephone number {Forced Hands free code} +
{Executive station number} to use when Secretary Intercom calls the Executive.
Conditions
1. An Executive may have multiple Secretaries and a Secretary may have multiple
Executives; each is considered a separate Executive/Secretary pair.
2. If the Secretary is busy when a call is received for the Executive, the caller will receive
a busy tone.
3. If an Executive has multiple Secretaries, calls will automatically route to the Executive’s
first idle Secretary.
4. The Executive may use Call Forward to send calls to stations other than the Secretary.
Programming
Numbering Plan
1. Forced Handsfree code, Feature Numbering Plan (PGM 113)
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Feature Description & Operation
Station
1.
2.
3.
4.
Issue 1.0
Station Number Type (PGM 130–Index1)
Flex Button Assign (PGM 126)
DN Button Ring Option (PGM 126-Index2)
Forced Hands free Access (PGM 132-Index1)
Related Features
3.37 EXECUTIVE/SECRETARY BY EXEC/SEC ASSIGNMENT
Description
Phones can be assigned as Executive/Secretary groups. By activating DND, the Executive also
activates Unconditional Call Forward to the Secretary, which will forward Executive calls to the
Secretary. With the “CO Call to Secretary” option enabled, all CO calls to the Executive forward to
the Secretary regardless of the Executive’s station status. In addition, if the Secretary is in DND
(or, all Secretaries are DND), Executive calls sent to the Secretary route back to the Executive if
the “Call Exec If First Sec in DND” or “Call Exec if All Sec in DND” option is enabled.
Each Executive access privilege can be assigned. If executive access is enabled, the call is
routed to the executive directly.
If the “ICM Call to Secretary” option is enabled, all internal calls to the Executive (except for calls
from the executive having executive access privilege) forward to the Secretary regardless of the
Executive’s station status.
Callers to an Executive can leave a Message Wait indication. The message waiting indication is
given to the Executive or the first Secretary station assigned as the message wait destination.
Operation
iPECS Phone
To activate/deactivate Executive/Secretary forward from the Executive Phone
1. Press the [DND] button to toggle Executive/Secretary Forward.
Conditions
1. An Executive can have up to 3 Secretaries.
2. If the Secretary is busy when a call is received for the Executive, the caller will receive
busy tone.
3. If an Executive has multiple Secretaries, a Secretary can be selected by ‘Secretary
Choice’ option. There are three options, 1) First Idle 2) Longest Idle.
4. An Executive cannot be a Secretary to another Executive. And a Secretary cannot be
an Executive to another Secretary.
5. The Executive may use Call Forward to send calls to stations other than the Secretary.
6. Message wait station can be the Executive or the first Secretary
7. A Secretary can call his executive.
8. If a Secretary (Station B) assigns unconditional call forward to another station (Station
C), the forward destination station can make a call to the Executive (Station A).
9. When calls are forwarded to subsequent stations (ex., Station C assigns call forward to
Station D, E, or F), Executive Call Service is not supported.
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Programming
Station
Station Group
1.
1.
2.
DND Access (PGM 132-Index4)
Executive/Secretary Assign (PGM 241)
Executive/ Executive Access (PGM 242)
Related Features
Hardware
Digital Phone
3.38 EXTERNAL AUTO ATTENDANT/VOICE MAIL
3.38.1 AA/VM Group
Description
The system provides support for an adjunct Auto Attendant/Voice Mail system via connection to
SLT ports. When a call arrives for the External AA/VM Group, the system will search the group for
an idle port and deliver the call.
Signaling information between the system and AA/VM system may be assigned for in-band DTMF
signaling or the Simplified Message Desk Interface (SMDI) signaling protocol over the assigned
system RS-232 port.
Operation
System
The system will interface with the External AA/VM based on database assignments.
Conditions
1. Selection of SMDI or in-band signaling can be selected in Admin. Programming (refer
to Admin Programming Manual).
2. Only one AA/VM Group can be defined in the system; multiple definitions may cause
erroneous system operation.
3. SLT connected to SLIM cannot be assigned as member of VM Group.
Programming
Station Groups
1. VM Group Assignment (PGM 200)
2. VM Group Attribute (PGM 203)
3. Voice Mail Dialing Table (PGM 269)
Related Features
In-band (DTMF) Signaling
SMDI (Simplified Msg Desk Interface)
Hardware
External AA/VM system
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3.38.2 In-band (DTMF) Signaling
Description
The system may employ in-band signaling to communicate with an External AA/VM system. When
a call is routed to the AA/VM SLT port, the system will send DTMF signals informing the AA/VM of
the characteristics of the call. DTMF digit strings are assigned to various functions allowing the
AA/VM to respond appropriately to the call. These definitions are entered in the “Voice Mail
Dialing Table.”
Operation
System
The system will interface with the External AA/VM based on database assignments:
Conditions
1. Selection of SMDI or in-band signaling can be selected in Admin. Programming.
2. Only one AA/VM Group can be defined in the system; multiple definitions may cause
erroneous system operation.
Programming
Station Groups
Table
System
1. VM Group Assignment (PGM 200)
2. VM Group Attribute Assignment (PGM 203)
1. Voice Mail Dialing Table (PGM 269)
1. Voice Mail Interface Select (PGM 223-Index3)
Related Features
AA/VM Group
SMDI (Simplified Msg Desk Interface)
Hardware
External AA/VM system
3.38.3 SMDI (Simplified Msg Desk Interface)
Description
The system may employ SMDI protocol to communicate with an adjunct AA/VM system. When a
call is routed to an AA/VM SLT port, the system will send SMDI messages over the assigned SMDI
RS-232 port, informing the AA/VM of the characteristics of the call.

SMDI Protocol – There are three types of SMDI messages (listed below). Within each
message is an “Action Code”, which defines the function or required action of the AA/VM
system. Fields within the messages also define the called/calling station and station status.
The various message types and definition of the fields are shown in the chart below.
- Type I message: cr lf MD ggg mmmm a xxxxxxxxx sp yyyyyyyyy sp cr lf^Y
- Type II message: cr lf MD ggg mmmm a xxxxxxxxx sp sp cr lf^Y
- Type III message: cr lf MD ggg mmmm a sp yyyyyyyyy sp cr lf^Y
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Table 3.38.3-1 Message Field Definitions
Field
Description
cr
Carriage Return
Values
lf
Line Feed
MD
Message Desk
ggg
Message Desk Number, AA/VN
system
Default=001
Mmm
Message Desk terminal
Range=0001-9999
VM port
A
Action Code
xxx…x
Called Station Number or Station
Calling the VM Group
yy…y
Calling Station Number
Sp
ASCII Space Character
^Y
End of SMDI Message
Control + Y (0x19)
The following table provides detailed information on the meaning and function of the various SMDI
messages used.
Table 3.38.3-2 SMDI Messages
Action
Reason
Purpose
Code
In-band
Message
SMDI Message
code
Type
MD 001 0001-
A
Unconditional forward to VM
Put Mail
P#
II
A xxxxx yyyyy
B
Called Station busy
Busy Mail
P#3P
II
B xxxxx yyyyy
C
Disconnect, connected party
disconnect
*****
II
C xxxxx yyyyy
D
Direct Fwd to VM group
Get Mail
P##
II
D xxxxx yyyyy
E
Error, invalid number
Error
P#*5P
II
E xxxxx yyyyy
H
Two-way Record
record
None
II
H xxxxx yyyyy
I
DND
DND
P#*6P
II
I xxxxx yyyyy
N
No Answer
No Answer
P#*4P
II
N xxxxx yyyyy
R
Direct CO/IP ring to VM group
AA
None
III
R xxxxx yyyyy
Operation
System
The system will interface with the External AA/VM based on database assignments:
Conditions
1. Selection of SMDI or in-band signaling can be modified using Admin. Programming
(refer to Admin. Programming Manual).
2. Only one AA/VM Group can be defined in the system; multiple definitions may cause
erroneous system operation.
3. The calling number will be displayed with SMDI CLI INFO attribute (PGM203-Index7)
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Programming
Station Groups
System
1. VM Group Assignment (PGM 200)
2. VM Group Attribute Assignment (PGM 203)
1. Voice Mail Interface Select (PGM 223-Index3)
Related Features
AA/VM GroupIn-band (DTMF) Signaling
VMIB Integrated Auto Attd/Voice Mail
Hardware
External AA/VM system
3.39 FLEXIBLE NUMBERING PLAN
Description
User access to System resources and features is accomplished using Feature codes or Flexible
buttons. The Administrator can select from one of seven different standard Numbering Plans, and
if desired, can assign codes for individual functions in the Flexible Numbering Plan. The feature
codes are defined in the System’s Flexible Numbering Plan (refer to Appendix B of the iPECS-MG
Admin. Programming Manual).
Operation
System
The System implements Feature activation based on the selected Flexible Numbering Plan.
Conditions
1. The System can support up to 8-digit numbering for Station numbers or Feature codes.
2. To assign a Numbering Plan code, it should be matched (type) with a Prefix Numbering
Plan consisting of a prefix and additional digits.
3. The selected Prefix Numbering Plan cannot conflict (ex., if a prefix consists of 1 digit
and 4 additional digits, then there cannot be another prefix of 10 digits with 4 additional
digits.
4. The additional digits of a Prefix Numbering Plan cannot be more than 4.
5. When a Prefix Numbering Plan consists of more than 4 digits, the preceding digits of
the prefix code are placed at more than 4 digits from end digit (called Master Prefix
Digits, can be up to 3 in the MG-100 system and 5 in MG-300 system).
4. When a conflicting Prefix is identified, the existing non-conflicting Numbering Plan is
used until correctly updated.
5. If Numbering Plan type 7 is selected, all numbering codes are deleted; the first user
should assign the Prefix Numbering plan. After configuring the prefix, the user can
assign Station Number, CO Group Access Code, Extra Numbering and Feature code
(for use when user wants to reconfigure all numbering codes).
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Programming
Numbering Plan
1. Numbering Plan (PGM 110)
2. Prefix Numbering Plan (PGM 111)
3. Flexible Station Number (PGM 112)
4. Feature Numbering Plan (PGM 113)
5. CO Group Access Code (PGM 114)
6. Station Group Number (PGM 115)
Related Features
Hardware
3.40 GREEN POWER SAVE
Description
The system can disable the power of a Digital Phone or SLT (Single Line Telephone) installed in
the DTIB/SLIB/DSIU at night or during holiday mode. The power On/Off can be controlled by Web
Admin manually or automatically according to the assigned power On/Off time.
Operation
System
Operation of this feature is either automatic (when programmed) or by Web Admin.
Conditions
1. SLT (Single Line Telephone) is supported on DSIU, while Digital Phone is not
supported.
2. If phone power is disabled, calls cannot be placed and received.
3. In the event of system reset, power is enabled.
Programming
System
1.
2.
Green Power Save Time (Web Admin.).
Green Power Save Enable (Web Admin.).
Related Features
Hardware
3.41 HEADSET COMPATIBILITY
Description
An industry standard headset can be connected to a Digital Phone in place of or in addition to the
handset. The Station must be set for Headset operation.
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Feature Description & Operation
Issue 1.0
In Headset mode, pressing the [SPEAKER] button will send audio to the Headset instead of the
speakerphone. Additionally when in the Headset mode, ring signals can be delivered to the
speaker or the headset as defined in the System database.
Operation
Digital Phone
To change operation from Speakerphone to Headset:
1. Press the [PGM] button.
2. Dial 61 {Headset select code}.
3. Dial the appropriate selection,
 0: Headset,
 1: Speakerphone,
 2: Ear-Microphone.
4. Press the [SAVE] button.
To change the device to receive ring signals:
1. Press the [PGM] button.
2. Dial 62 {Ring select code}.
3. Dial the appropriate selection,
 1: Speakerphone,
 2: Headset,
 3: Both.
4. Press the [SAVE] button.
To place/answer calls using the headset:
1. Press the [SPEAKER] with the phone in Headset mode.
Conditions
1. The Intercom Signaling Mode can be set in the Headset mode as with the
Speakerphone mode.
2. Although the phone is in the Headset mode, the system will monitor hook-switch status;
if the user lifts the handset to go off-hook, audio automatically is delivered to the
handset.
Programming
Station
1. Speaker/Headset Ring Mode (PGM 121-Index3)
2. Speakerphone/Headset (PGM 121-Index2)
Related Features
Speakerphone
Paging
Hardware
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3.42 HOLD
3.42.1 Hold
Description
The user can place a CO/IP line or Station on Hold during a phone conversation.
Operation
Digital Phone
To place an active CO Call on Hold:
1. Press the [HOLD] button.
To retrieve the Held CO Call:
1. Press the {CO} OR {LOOP-KEY} button associated with the held CO, and then the CO
call is connected again.
SLT
To place an active CO Call on Hold:
1. Press the Hook-switch during a conversation.
2. Dial {System Hold Code}; a confirmation tone is heard.
3. Place the handset.
To retrieve the Held CO call:
1. Lift the handset; the Station is connected with the held party.
Conditions
1. After placing ca call on Hold, the station returns to an idle state and the user can make
another call.
2. If the Station is in the off-hook state when making a call on hold, the dial tone is heard.
Programming
Numbering Plan
1. Feature Numbering Plan (PGM 113)
3.42.2 Hold Recall
Description
When a user places a CO/IP call on hold, a hold timer is activated. If the timer expires, the held
call will recall at the station for the duration of the I-Hold Recall timer. If the call remains
unanswered at timer expiration, the Attendant will then receive recall for the Attendant Recall timer.
If still unanswered after timer expiration, the CO/IP call is disconnected and the circuits in use are
returned to idle.
Operation
Hold Recall operation is automatic.
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Feature Description & Operation
Issue 1.0
Conditions
1. Separate Timers are assigned for the various types of hold: System, Transfer, etc.
3. Hold Timer can be assigned by Tone time in the Tone Table.
4. The route destination after a Hold recall ring is programmed in Incoming/Outgoing CO
Alternate. The following destinations can be assigned:
1) Disconnect
2) Attendant
3) CO Ring Assign
4) Alternative Ring Table
5) Tone
6) Pilot Hunt
7) Transfer Station (Transfer Call Only)
Programming
CO Line Data
Table Data
1. Incoming CO Alternate (PGM 169)
2. Outgoing CO Alternate (PGM 173)
1. CO Hold Tone Timer (Web Admin. PGM 290–Index55)
Related Features
Call Transfer, CO/IP
Hardware
3.42.3 Automatic Hold
Description
While on an active CO/IP call, the system will place the call on hold automatically.
The station can be programmed to support CO/IP to CO/IP Automatic Hold. In this case, pressing
a CO/IP button while on a CO/IP call will place the active call on hold and access the selected
CO/IP line.
Operation
Digital
To use Automatic Hold:
1. Press {CO} OR {LOOP-KEY} button, while on an active Station or CO/IP call; the call is
placed on Hold.
Conditions
1. CO/IP lines placed on hold with Automatic Hold are placed in the assigned Hold Timer.
2. Hold Timer can be assigned by Tone time in the Tone Table.
3. There is no limit on the number of calls that can be placed on hold using Automatic
Hold.
Programming
Station Data
1. Automatic Hold Access (PGM 123-Index3)
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Feature Description & Operation
Issue 1.0
Related Features
Hold Recall
Hardware
3.43 HOT DESK
Description
Digital Phones can be assigned as Hot Desk (Dummy Terminal) phones allowing Users (Agents)
to login to the System. The Hot Desk will become active and will take on the attributes defined for
the Agent’s Station number. When the Agent logs off, the Hot Desk phone becomes inactive and
the Agent’s calls can be forwarded to the User-entered destination. A different Agent may then
login using the inactive Hot Desk phone.
Operation
To program a Hot Desk phone:
1. In Admin. Programming, assign digital phone as Hot Desk (Dummy Terminal).
2. Assign the DN number type as SADN – Hot Desk Agent; the Hot Desk Agent Number
option will automatically be set to ON.
3. Assign a password for the Hot Desk agent station (if needed).
To login to the System through an inactive Hot Desk Station:
1. Lift the handset or press the [SPEAKER] button.
2. Dial the {Hot Desk Feature Code}.
3. Dial the Agent’s Station number and password.
4. Dial ‘*’ or press [SAVE] button; the agent will be logged in.
To logout through the active Hot Desk:
1. Dial the {Hot Desk Feature Code}.
2. Dial the call forward destination for Agent calls (Dial ‘#’ to not assign a call forward
destination)
3. Dial ‘*’ or press [SAVE] button; the Hot Desk Station will return to inactive.
Conditions
1. The Hot Desk station can be programmed to log-out automatically if no action has
occurred by the Agent for the duration of the Hot Desk Log-out timer.
2. An active (logged in) Agent can login to another inactive Hot Desk phone, however this
will log-off Agent activity from the previous Hot Desk location.
3. An Agent may only logout from an activated Hot Desk phone.
4. The Flex button map of the Hot Desk station is fixed and will not take on the
configuration associated with the Agent’s station.
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Feature Description & Operation
Issue 1.0
5. The number of Hot Desk phones is limited by the physical station port number, Hot
Desk users are limited by the additional station number of the System capacity.
6. Each Hot Desk phone and Hot Desk user (Agent) requires a separate station
number(DN) in the system.
7. When a Dummy Terminal seizes a SADN-type number (Sub-DN), the Hot Desk feature
cannot be supported.
Programming
Numbering Plan
Station
System Timer
1. Hot Desk Feature Code (PGM 113)
1. Dummy Terminal (PGM 121–Index8)
2. Station Number Type (PGM 130–Index1)
3. Station Password (PGM 131-Index4)
4. Hot Desk Agent Number (PGM 131–Index8)
1.Hot Desk Logout Timer (PGM 220-Index2)
Related Features
Call Forward
Hardware
Digital Phone
3.44 IN-ROOM INDICATION
Description
When an Executive is in the office, their Secretary can press the programmed LED In-Room
Indication button signaling other stations of the Executive’s status.
Operation
To program In-Room Indication:
1. Using Admin. Programming, set a MADN-type DN number to be used as an In-Room
Indication button.
2. Enter {DND Status Change code} to register auto-dialing digits for the DN.
3. Assign a flex button for the DN at the Secretary station and to other Stations needing to
know the Executive’s status.
To Active or Deactivate In-Room Indication:
1. Press the {DN} button; the DND status of the DN will toggle and the LED signal will be
changed at the same time.
Conditions
1. Set other Station’s MADN Flex button Access Option to Disabled (Incoming only) to
make the secretary station the only station able to control the DN state.
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Programming
Numbering Plan
Station
1. DND Status Change Code (PGM 113)
1. Station Number Type (PGM 130-Index1)
2. Flex Button Assign (PGM 126)
3. Station Auto Dial Attributes (PGM 138)
Related Features
Hardware
3.45 IP TRANS-CODING
Description
The system employs either the IEEE g.711, g.729 or g.723 codec to digitize and compress voice
signals for RTP packets between devices. IP Phone or terminals on DTIM/SLTM incorporate DSP
functions to support codec conversion Available VOIBs include DSP circuitry used to support
trans-coding (converting) codecs for incoming VoIP calls to devices. The VOIBs will trans-code the
incoming voice codec (g.711, g.723, g.729) to the System codec and reverse the process for
outgoing packets. When the external VoIP connection can only support g.729 and the system
codec is g.723, the DSP must implement a complex trans-coding operation, which requires 2 DSP
channels. In all other cases, trans-coding only requires a single channel per call.
Operation
System
IP Trans-coding is automatic:
Conditions
1. The system codec for the VOIB can be changed anytime within an IP call.
2. The VOIB DSP can generate and detect in-band DTMF and Call Progress tones in
support of DISA functionality.
3. For complex trans-coding (g.723/g.729), the VOIB DSP will require 2 channels.
Programming
Related Features
Hardware
VOIB8 or VOIB24
3.46 LAST NUMBER REDIAL (LNR)
Description
The last number dialed is stored (up to 32 digits) in the station’s Last Number Redial (LNR) buffer.
The user may request the system redial the last dialed number without the need to dial the number.
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Feature Description & Operation
Issue 1.0
Digital Phone users can display stored LNR numbers on the phone LCD using the [REDIAL] or
[SPEED] button and [VOL UP]/[VOL DOWN] buttons, to select the number to dial from the list and
place a call.
Operation
Digital Phone
To use LNR using [REDIAL] button:
1. Lift the handset or press the [SPEAKER] button.
2. Press the [REDIAL] button.
3. Press the [VOL UP]/[VOL DOWN] button to highlight the desired number.
4. Press [SAVE] or [REDIAL] to dial the number highlighted.
To use LNR with [SPEED] button:
1. Lift the handset or press the [SPEED] button.
2. Dial ‘*’
SLT
To use LNR:
1. Lift the handset.
2. Dial the {Last Number Redial code}.
Conditions
1. For Digital Phones with LCD display, the LNR redial buffer will store duplicate numbers
unless dialed consecutively.
2. When the CO/IP line used for the original call is busy, the System will select an idle line
from the same CO/IP line Group to place the call.
3. Using LNR will cancel Automatic Called Number Redial if active.
4. The LNR is stored in volatile memory, so it is not protected in case of a power failure
5. Manually dialing a Flash during an outgoing call will cause only those digits dialed after
the Flash to be stored in the LNR buffer.
6. LNR applies to both CO and VoIP calls.
Programming
Tenant Data
1. Redial Method (PGM 281-Index6)
Related Features
Saved Number Redial (SNR)
Station Speed Dial
System Speed Dial
Hardware
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3.47 LEAST COST ROUTING (LCR)
Description
The LCR feature is supported using digit-conversion; the rule can be set differently according to
the Day/Night/Timed mode or LCR Time. If digit conversion is enabled, the System will seize the
CO/IP line after digit-conversion is completed. Meanwhile, the Dummy Dial tone can be provided if
programmed.
Operation
Digits are converted automatically based on the Digit Conversion table.
Conditions
1. The digit conversion apply rule is applied to bin base of digit conversion table.
Programming
Table Data
1) Digit Conversion Table (PGM 251)
2) Digit Conversion option (PGM 252)
3) LCR Time Table (PGM 255)
Related Features
Digit Conversion
CO/IP Access
Station Flexible Buttons
Hardware
3.48 LINKED STATION PAIRS/GROUP
Description
One MADN can be assigned to 10 stations at max so 10 stations can make a linked group, not
only paired. If all of the stations set the DN to their Prime-DN, all of 10 stations act like the same
station. If one of the stations uses the number, other stations cannot use the same number. Only
different Sub-DN can be used at the same time.
Operation
This is automatically supported by the system database.
Conditions
1. If a member of MADN presses the [DND] button while ringing, only the member
station’s ringing is stopped.
Programming
Station
1. Prime Number Button (PGM 123-Index1)
2. Flex Button Assign (PGM 126)
3. Station Number Type (PGM 130-Index1)
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Related Features
Intercom Caller Controlled ICM Signaling
Hardware
3.49 LOUD BELL CONTROL (LBC)
Description
The hardware is equipped with a relay that activates an External Control Contact. The contact is
assigned to one of several functions including a Loud Bell Control. If used as a Loud Bell Control,
the contact will activate when:
 External Page is accessed
 Assigned Station receives a call (LBC)
Operation
System
When set, relay Operation is automatic.
Conditions
1.
2.
3.
4.
A Single-Assign Directory Number (SADN) can be assigned for the LBC feature.
A SIP Station cannot be assigned for LBC feature.
One relay contact is available (rated at 1 amp, 24 VDC), shown in Table 2.2.4-1.
When assigned to activate as LBC, CO Incoming ring and Intercom calls to the
assigned station will activate the contacts.
5. Dummy Station for Hot Desk cannot be used as LBC Station.
Programming
System
1.
External Contact Control (PGM 228)
Related Features
Door Open
Hardware
External Control Contact connected to an external loud bell.
3.50 MOBILE EXTENSION
Description
A mobile phone may be registered to a station allowing the mobile phone to place and receive calls
through the system. DID calls are sent to the user’s Phone and the active registered mobile phone
simultaneously.
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Mobile phone users can access the facilities of the system to place internal and external calls as
well as activate/access features. To access system facilities and resources, the mobile user calls
the DID number of the corresponding Phone. When the call is received, the system matches the
CLI to the mobile phone and provides the mobile user with a system dial tone.
One station can have up to 2 external numbers for their mobile extension. If a mobile extension is
being used, the station is in busy state, and the LED is flash steady ON.
Operation
Digital Phone
To activate a registered mobile extension from the user’s station:
1. Press the [PGM] button.
2. Dial 51 {Mobile Extension code}
3. Dial mobile phone index (1 or 2).
4. Dial digit ‘1’ to activate, ‘0’ to deactivate.
5. Press the [SAVE] button.
To register a mobile phone number:
1. Press the [PGM] button.
2. Dial 52 {Mobile Extension Registration code}.
3. Dial mobile phone index (1 or 2).
4. Dial the mobile phone number with CO access code.
5. Press the [SAVE] button.
To place a call from the mobile extension using the system:
1. Dial the DID number of the station, the system will check the CLI information, answer
the call and the user will receive intercom dial tone.
2. Place internal or external call as normal.
To Transfer a call from the mobile extension using the system:
1. Dial {Mobile Flash code}.
3. Dial the desired extension, the call is transferred and the mobile phone returns to idle.
NOTE: The mobile phone may reconnect by dialing the {Mobile Flash Code}.
System
Incoming DID calls are sent to active mobile phones automatically.
Conditions
1. When the mobile phone places an external call through the system, the CLI of the
corresponding station is used.
2. The Mobile Extension features are supported via system digital lines only.
3. Message Wait and Callback cannot be activated for use with a mobile phone.
4. The Mobile Extension feature is not supported over a distributed network environment.
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5. When an incoming ISDN DID call is received, the system will access an ISDN line and
place a call to the mobile phone; an ISDN line must be available for the system to notify
the mobile user of the incoming call.
6. Hold and Transfer Recalls to the mobile phone are sent to mobile phone and Mobile
Extension and Mobile phone simultaneously.
7. Station Group calls can be routed to the active Mobile Extension.
Programming
System Data
Station Data
1. Mobile Attributes (PGM 236)
1. Mobile Extension Access (PGM132-Index6)
2. Mobile Extension Number Attributes (PGM 146)
Related Features
Do Not Disturb (DND)
Station Message Wait/Call Back
Attendant Recall
Distributed Control Network
Hardware
3.51 MULTIPLE LANGUAGE SUPPORT
Description
With the VMIB, the system can support three (3) languages simultaneously. Prompts in the
desired languages are loaded into the VMIB memory along with the Language Selection prompts.
To assure the proper language is employed, the Language Selection prompt is played when an
incoming call is assigned to be answered by a DID, DISA, Auto Attendant or Station Hunt group
announcement. The Language Selection prompts are played in multiple phrases, one in each of
the equipped languages, with a request for the caller to input a digit to select the appropriate
language. The system then employs the defined announcement (DID, DISA, etc.) recorded for the
selected language.
Operation
System
System automatically plays the Language Selection prompts and plays prompts in the selected
language.
To record a VMIB Multi-Language Selection prompt at the Attendant:
1. Press the [PGM] button.
2. Dial 062 {Record VM Announcement code}.
3. Dial the VMIB Slot number.
4. Dial the VMIB Multi Language selection Announcement number (01-70).
5. Dial the Language Type number (1-3).
6. Press the ‘#’ key.
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7. After the beep-tone, record the desired message.
8. Press the [SAVE] button to stop recording and save the message.
Conditions
1. Multi-language support is available with the VMIB/AAIB.
2. Separate announcements must be recorded by the Attendant for each language
supported.
Programming
Station Data
CO Data
1. Station VMIB Prompt Language Index (PGM 145)
1. CO VMIB Prompt Language Index (PGM 161-Index8)
Related Features
VMIB Integrated Auto Attd/Voice Mail
Hardware
VMIB
3.52 MULTIPLE VOICE MAILBOX SUPPORT
Description
A station can access any Voice Mailbox by dialing the {VMIB Access} code, the mailbox number
and password. Phone users may assign one or more Flex buttons to access a specific mailbox.
Operation
Digital Phone
To access a Voice Mailbox:
1. Lift handset or press the [SPEAKER].
2. Dial the {VMIB Access} Code
3. Dial mailbox (station) number.
4. Dial the mailbox(station) password
5. Press the ‘*’ key (password end mark)
To assign a {VMAILBOX} Flex button:
[PGM] + {FLEX} + Button Feature Type (1) + {VMIB Access} Code + Mailbox(station)
number + Mailbox(station) password + [SAVE]
To access a Voice Mailbox using the {VMAILBOX} Flex button:
1. Lift the handset or press the [SPEAKER].
2. Press the {VMAILBOX} Flex button.
3. Dial the Mailbox password.
Conditions
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Programming
Related Features
VMIB Voice Mail
Hardware
Phone
VMIB
3.53 MUSIC-ON-HOLD (MOH)
Description
When a call is placed on Hold, the System will deliver audio from the defined MOH source. In this
way, the connected user can determine that the connection is still active.
The system has connections for one music source. The MOH can be either an internal or external
source connected to either of the MOH inputs.
Additionally, a message recorded in the VMIB can be employed as MOH along with Background
Music (BGM). The Attendant records the VMIB announcement for MOH and VMIB MOH is
assigned as the MOH source. Separate messages can be recorded for each of the 3 languages
supported by the system.
Operation
System
When set, Operation of MOH is automatic:
To record a VMIB announcement for MOH:
1. Press the [PGM] button.
2. Dial the {VMIB Record Feature Code}.
3. Dial the VMIB Slot number.
4. Dial the VMIB Multi-Language selection Announcement number.
5. Dial the Language Type number, only required with multi-language support; the current
announcement is played followed by the “Press # to record” prompt.
6. Press the ‘#’ key.
7. After the beep-tone, record the desired message.
8. Press the [SAVE] button to stop recording and save the message.
Conditions
1. There are 5 kinds of MOH,
 Normal Tone
 Prompt
 Announcement
 VMIB MOH
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 SLT MOH
2. MOH can be activated by programming the Hold Tone for MOH within the Tone Table.
3. Plugging-in the BGM RCA jack on the front panel of the MPB and the BGM input on the
rear panel RJ-11 jack are common; however, the external music source should only be
connected to one of the inputs.
Programming
Table Data
System Data
1. Tone Table (Web Admin. PGM 290-Index49-61)
1. Music Source (PGM 229)
Related Features
Hold
Multiple Language Support
Hardware
External Music source is connected to MPB music source input.
3.54 NETWORK MANAGEMENT SYSTEM (NMS)
Description
The Network Management System (NMS) is a Web-based application for monitoring and
managing multiple systems using standard Simple Network Management Protocol (SNMP). NMS
is an efficient and convenient tool employing standards based protocols and a Web-based
architecture to permit Administrators remote access to systems using any common Web browser.
NMS monitors the multiple systems displaying real-time detailed status information for the system
devices and channels. NMS maintains a log of alarm and fault events defined by the administrator
and can alert administrators of potential service-affecting faults. In addition, call statistics are
maintained and can be reported with various tables and graphs.
Operation
Once configured, Operation of NMS is automatic.
Administrative operations are covered in the NMS Manual.
Conditions
1. NMS is subject to the conditions outlined in the NMS Manual.
Programming
System
1. SNMP Attributes (Web Admin.)
Related Features
Diagnostic/Maintenance
Hardware
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3.55 NETWORK SECURITY & PRIORITY
Description
The System supports several security and priority protocols. Characteristics that can be
established are:
 IEEE 802.1p/Q, VLAN – sets Virtual LAN tag and priority for Ethernet frame
 Diffserv – sets Diffserv Code Point priority for IP packet
 IPSec – enables IPSec to establish IPSec tunnel and encryption of IP packet
 SRTP – enables Secure RTP for RTP packet payload using AES (Advanced Encryption
Service).
Operation
System
Once configured, Operation of Security and Priority is automatic.
Conditions
1. For Web Admin, the password is encrypted using the LG-Nortel Java Virtual Encryption
plug-in. A Java Virtual Machine (MS or Sun) must be installed in the User’s PC to
support password encryption.
2. Security and priority characteristics can be set for all devices, local or remote.
3. The implementation of IPSec employs a proprietary Key exchange protocol from the
MP to the System device.
Programming
System Data
1. Web Password Encryption (PGM223-Index1)
Related Features
3.56 ONE DIGIT SERVICE
When a User calls a Station and receives a Busy signal, the User can access the following
features by dialing one digit:
 Camp-on
 Call Wait
 Voice Over
 Intrusion
 Pilot Hunt Call
3.56.1 Camp-On
Description
Camp-On is used to notify a Busy Station that a call is waiting to be answered. The busy station is
notified of the waiting call by a Camp-On tone. The camp-on station is placed in the Hold state
while waiting.
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Operation
Digital Phone/SLT
To activate a Camp-On while receiving an Intercom busy tone:
1. Press the {Camp-On} button, both the called and calling stations will receive Camp-On
tone.
Conditions
1. The user may only Camp-On to a station in the busy mode; a user may not Camp-On
to a station in DND, conference, or receiving a Page, etc.
2. A Camp-On tone is sent each time the calling user presses the {Camp-On} button.
Programming
System Data
Tenant Data
1. Camp-On Access (PGM 133-Index8)
1. Intercom Busy One-Digit Attributes (PGM 237-Index1)
Related Features
Do Not Disturb (DND)
Hardware
3.56.2 Call Wait
Description
Call Wait is used to notify a busy station that a call is waiting to be answered. The busy station is
notified of the waiting call by a Call Wait tone. For Digital Phone users, the [HOLD] button LED will
flash.
The called station can respond by either:
 Answering the waiting call (which places the active call on Hold first),
 Activating One-Time DND
 Ignoring the Camp-On tone.
Operation
Digital Phone
To activate a Call Wait while receiving Intercom busy tone:
1. Press the {Call Wait} button, called and calling stations will receive the Call Wait tone.
To answer a Call Wait after receiving the Call Wait indication:
1. Press the [HOLD] button; the first active call is placed on hold and the station is
connected with the Call Waiting station.
Digital Phone/SLT
To activate a Call Wait while receiving Intercom busy tone:
1. Press the {Call Wait} button, called and calling stations will receive the Call Wait tone.
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To answer a Call Wait after receiving the Call Wait indication:
1. Press the hook-switch; the first active call is placed on Hold, and the station is
connected with the Call Waiting station.
Conditions
1. The user may only Call Wait to a station in the busy mode; a user may not Call Wait at
a station in DND, conference, or receiving a Page, etc.
2. A Call Wait tone is sent each time the calling user presses the programmed {Call Wait}
button.
Programming
System Data
Tenant Data
1. Call Wait Access (PGM 133-Index7)
1. Intercom Busy One-digit Attributes (PGM 237)
Related Features
Do Not Disturb (DND)
Intercom Call (ICM Call)
Voice Over
Hardware
3.57 PRE-DEFINED & CUSTOM TEXT DISPLAY MESSAGES
Description
When not available, a user can pre-select a text message to be shown on the LCD of an incoming
caller’s Digital Phone display. When a user activates Text Display Messages, incoming intercom
calls will signal the user with normal ringing, and the LCD of the calling station will display the
selected message. There are ten Pre-defined messages (01-10), ten System-wide Custom
messages and one User-defined Custom message. Several of the ten Pre-defined messages
allow for auxiliary information such as a time, date or number.
System-level Custom Messages may be entered from the Attendant or Administrator’s phone or
via the Web Admin. The User’s Custom Message can be assigned from their own Station phone
as well as at the Attendant or the Administrator.
Digital Phone users may assign a Flex button as a {Preselected Message PGM} button.
The Pre-defined messages are:
Message Number
Display
Comment
01
LUNCH RETURN AT hh:mm
hh:mm can be set with return time
02
ON VACATION
mm:dd can be set with return date
RETURN AT DATE mm:dd
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Feature Description & Operation
Message Number
03
Display
Issue 1.0
Comment
hh:mm can be set with return time
OUT OF OFFICE
RETURN AT TIME hh:mm
04
mm:dd can be set with return date
OUT OF OFFICE
RETURN AT DATE mm:dd
05
OUT OF OFFICE
RETURN UNKNOWN
06
CALL (enter up to 24 digits)
Can be set with destination to call.
07
IN OFFICE STA xxxx
xxxx is set with station number
08
IN MEETING
hh:mm can be set with return time
RETURN AT TIME hh:mm
09
AT HOME
10
AT BRANCH OFFICE
Operation
Digital Phone
To assign a Flex button for Display Messages:
PRESS [PGM] + {FLEX} + Button Feature Type(1) + {Preselected Message PGM Code} +
[SAVE]
To activate a Display Message that will be presented to incoming callers:
1. Press the [PGM] button.
2. Dial 41 {Display Message code}.
3. To scroll through the available messages, press [VOL UP]/[VOL DOWN] button.
4. Dial the Message number (0-9, or * for User’s Custom Message).
5. Enter auxiliary input (hh:mm, mm:dd, etc. as needed).
6. Press the [SAVE] button.
To cancel an active Display Message:
1. Press the flashing [DND] button.
OR
2. Press the [PGM] button.
3. Dial 41 {Display Message code}.
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4. Press the # key.
5. Press the [SAVE] button.
To define the User Custom Text Message (*):
1. Press the [PGM] button.
2. Dial 42 {Custom Message program code}.
3. Enter the Message contents (up to 16 characters, refer to Alphanumeric Entry Chart).
4. Press the [SAVE] button; confirmation tone is heard and the new User Custom Text
Display Message is stored.
NOTE: Alphanumeric characters may be entered using the following as a guide.
Alphanumeric Entry Chart
Q – 11
Z – 12
. – 13
1 – 10
A - 21
B - 22
C - 23
2 - 20
D - 31
E - 32
F - 33
3 - 30
G – 41
H - 42
I - 43
4 - 40
J - 51
K - 52
L - 53
5 - 50
M - 61
N - 62
O - 63
6 - 60
P - 71
R - 72
S - 73
Q - 7*
7 - 70
T - 81
U - 82
V - 83
8 - 80
W - 91
X - 92
Y - 93
Z - 9#
9 - 90
Blank - *1
: - *2
, - *3
0-00
#
Graphical LCD phones (ex., LKD-30DH) may use the following table for entering alphanumeric
characters.
Alternate Alphanumeric Entry Chart
Letter Type
Uppercase
(ABC)
Dial Pad
button
Lowercase
(ABC)
Num
Button depressions
1
2
3
4
1
2
3
4
1
1
@
:
/
<
@
:
/
<
1
2
A
B
C
a
b
c
2
3
D
E
F
d
e
f
3
4
G
H
I
g
h
i
4
5
J
K
L
j
k
l
5
6
M
N
O
m
n
o
6
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Feature Description & Operation
Issue 1.0
Letter Type
Uppercase
(ABC)
Dial Pad
button
Lowercase
(ABC)
Num
Button depressions
1
2
3
4
1
2
3
4
1
7
P
Q
R
S
p
q
r
s
7
8
T
U
V
t
u
v
9
W
X
Y
Z
w
x
y
z
9
0
.
,
?
!
.
,
?
!
0
*
*
*
*
#
#
#
#
8
SLT
To activate a Display Message:
1. Lift the handset.
2. Dial {SLT Programming code}.
3. Dial 41 {Display Message code}.
4. Dial the Message number (0-9, or * for User’s Custom Message).
5. Enter auxiliary input (hh:mm, mm:dd, etc. as needed).
6. Press the hook-switch; confirmation tone is heard.
To cancel an active Display Message:
1. Lift the handset.
2. Dial {SLT Feature Cancel code}.
To enter the User Custom Message (*):
1. Lift the handset.
2. Dial {SLT Programming code}.
3. Dial 41 {Display Message code}.
4. Enter the Message contents (up to 16 characters, refer to Alphanumeric Entry Chart).
5. Press the hook-switch, confirmation tone is received.
System Attendant
To activate Display Messages for other stations:
1. Press the [PGM] button.
2. Dial 051 {Attendant Display Message code}.
3. Dial the desired Station range.
4. To scroll through the available messages, press [VOL UP]/[VOL DOWN] button.
5. Dial the Message number (0-9, or * for User’s Custom Message).
6. Dial auxiliary input (hh:mm, mm:dd, etc. as needed).
7. Press the [SAVE] button.
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Feature Description & Operation
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To cancel active Display Messages for other stations:
1. Press the [PGM] button.
2. Dial 052 {Attendant Display Message Cancel code}.
3. Dial the desired Station range.
4. Press the [SAVE] button.
Conditions
1. Alphanumeric characters are displayed as they are entered.
2. Display Message is cancelled if the User activates DND or Call Forward.
3. Custom Text Display Messages and Display Message status are stored in non-volatile
memory to protect against loss during power failure.
4. Incoming Caller Station will display the message.
5. SLTs are notified of an active Display Message with a stutter dial tone, while Digital
Phones will have a flashing [DND] button when there is an active Text Display
Message.
6. Activating a Text Display Message does not affect normal operation of the station.
7. Pre-defined Messages 01-04, and 06-08 permit the user to input auxiliary information
such as time, date or number, as applicable.
8. The Attendant station can activate a Text Display Message for other stations, however
this feature is not available to an Attendant.
Programming
Related Features
Do Not Disturb (DND)
Call Forward
Speed Dial
Hardware
Digital Phone required receiving Display Messages
3.58 REGISTERING IP DEVICES & FRACTIONAL MODULE TABLES
The System can register IP Phones, DTIM, and SLTM using the MAC address or Phontage, and
SIP Phone with ID/password.
3.58.1 Registration with MAC Address
Description
Using the defined MAC address registration, the system allows IP Phones, DTIM and SLTM
devices with matching MAC addresses to register regardless of the Database Protection Switch
(DPS) position.
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Feature Description & Operation
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Operation
Registration is automatic.
Conditions
Programming
System Info
1. IP Phone/Phontage Registration Table (PGM 106)
2. DTIM/SLTM Registration Table (PGM 107)
3. Logical Slot Assignment (PGM 104-Index2)
4. Slot Assignment & Logical SLOT Assignment (PGM 101, PGM 103)
Related Features
Hardware
3.58.2 Registration with ID/Password
Description
The System can be programmed to register a Phontage or SIP Phone using an ID & Password.
Devices with matching ID & Password can be registered regardless of the Database Protection
Switch position.
Operation
Registration is automatic.
Conditions
Programming
System Info
1. IP Phone/Phontage Registration Table (PGM 106)
2. Logical Slot Assignment (PGM 104-Index2)
Related Features
Hardware
3.58.3 Registration with Station Number
Description
System allows IP Phone registration if the IP Phone Station number matches the Station number
designated regardless of the Database Protection Switch position.
Operation
Registration is automatic.
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Feature Description & Operation
Issue 1.0
Conditions
Programming
System Info
1. Logical Slot Assignment (PGM 104-Index2)
2. IP Address Plan (PGM 101)
3. Slot Assignment (PGM 103)
Related Features
Hardware
3.59 REMOTE DEVICE ZONE MANAGEMENT
Description
Remote devices, in particular those not reachable by the System, are managed by grouping
devices by various characteristics in a Zone. Placing devices into Zones simplifies management
allowing definition of common characteristics to the devices within the zone. Zone attributes
include:
 Nation Code
 Language
 RTP Relay
 RTP Relay group
Operation
When set, Zone operation is automatic.
Conditions
1. It is recommended to assign CO/IP lines and Stations of a Tenant group in the same
Device Zone.
2. Wake-up time is based on the time displayed in the Station LCD.
Programming
Zone Data
1. Zone Attributes (Web Admin PGM 395)
2. Zone RTP Relay Group (Web Admin PGM 396)
3. Inter-Zone Attributes (Web Admin PGM 397)
4. Station Zone Attributes (Web Admin PGM 399)
Related features
Hardware
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Feature Description & Operation
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3.60 REMOTE SERVICES, MANAGED NET
Description
IP Phones, DTIM and SLTM can run on a System located on a different LAN segment or WAN
without the need for additional equipment.
The System can be assigned with the IP address of the default gateway (router) running the
remote device. The system will register the device through the router. Using this configuration,
the device can establish a connection with the system and then establish peer-to-peer
communication with other devices as needed.
Operation
Operation of this feature is automatic.
Conditions
1. The managed network must provide appropriate security, bandwidth and QoS.
Programming
System Info
1. IP Phone/Phontage Registration Table (PGM 106)
2. DTIM/SLTM Registration Table (PGM 107)
3. Logical Slot Assignment (PGM 104-INDEX2)
Related Features
Hardware
3.61 REVERTIBLE RING
Description
This feature can be used to identify the extension DN especially when a SLT is in use. Additionally,
the User can verify the incoming ring signal is working correctly.
Operation
To listen to Revertible Ring:
1. Lift the Handset or press [SPEAKER].
2. Dial the station DN; confirmation tone is heard
3. Replace Handset (go on-hook); incoming ring will be presented.
4. Lift Handset or press [SPEAKER], confirmation tone is heard.
Conditions
Programming
Table Data
1. Ring Table, Revertible Ring (Web Admin PGM 265-11)
Related Features
Hardware
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Feature Description & Operation
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3.62 SPEED DIAL
3.62.1 Speed Dial Pause Insertion
Description
A pause dialing command may be inserted in a Station or System Speed Dial number. When
encountered, the System will stop dialing the Speed Dial number for the assigned “pause” duration.
Multiple pauses ([HOLD] button depressions) may be inserted into a Speed Dial number.
Operation
System
When set, Pause operation is automatic.
Conditions
1. Timed pause is used only with analog CO lines.
Programming
Station Data
Table Data
1. Speed Access (PGM 134-Index1)
1. System Speed Dial Table (PGM 257)
Related Features
Station Speed DialSystem Speed Dial
Hardware
3.62.2 Station Speed Dial
Description
Each User can store commonly dialed numbers for easy access using Station Speed Dial bins.
Each Station has access to 50 Speed Dial numbers. Each Speed Dial number can be up to 24
digits in length and may include special instruction codes.
Special instruction codes are:
 Flash as 1st digit: Activates dial tone detect.
 Pause [CALLBACK]: Inserts a pause dialing command.
 ‘*’ not 1st digit: Switches from Pulse to DTMF dialing.
Digital Phone users may assign a Flex button for One-Touch access to a specific Speed Dial bin.
Operation
Digital Phone
To dial using a Station Speed Dial:
1. Lift handset or press the [SPEAKER] button.
2. Press the [SPEED] button.
3. Dial the desired bin number.
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Feature Description & Operation
Issue 1.0
To program a Station Speed Dial number:
1. Press the [PGM] button.
2. Press the [SPEED] button.
3. Dial the Speed Dial bin number.
4. Dial {CO/IP Line/Group Access code}.
5. Enter the number to be stored.
6. Press the [SAVE] button.
7. If desired, enter a name (refer to Alphanumeric Entry Chart).
8. Press the [SAVE] button.
Alphanumeric characters may be entered to name the Speed Dial number using the following as a
guide.
Alphanumeric Entry Chart
Q – 11
Z – 12
. – 13
1 – 10
A - 21
B - 22
C - 23
2 - 20
D - 31
E - 32
F - 33
3 - 30
G – 41
H - 42
I - 43
4 - 40
J - 51
K - 52
L - 53
5 - 50
M - 61
N - 62
O - 63
6 - 60
P - 71
R - 72
S - 73
Q - 7*
7 - 70
T - 81
U - 82
V - 83
8 - 80
W - 91
X - 92
Y - 93
Z - 9#
9 - 90
Blank - *1
: - *2
, - *3
0-00
#
Graphical LCD phones (ex., LKD-30DH) may use the following table for entering alphanumeric
characters.
Dial Pad
button
1
2
3
Alternate Alphanumeric Entry Chart
Letter Type
Uppercase
Lowercase
(ABC)
(ABC)
Button depressions
1
2
3
4
1
2
3
@
A
D
:
B
E
/
C
F
4
G
H
5
6
7
J
M
P
K
N
Q
<
Num
4
@
a
d
:
b
e
/
c
f
I
g
h
i
4
L
O
R
j
m
p
k
n
q
l
o
r
5
6
7
S
82
<
1
s
1
2
3
IPECS
- MG Release 1
Feature Description & Operation
Dial Pad
button
1
8
9
0
*
#
T
W
.
*
#
Letter Type
Uppercase
Lowercase
(ABC)
(ABC)
Button depressions
2
3
4
1
2
3
U
X
,
V
Y
?
Z
!
t
w
.
*
#
u
x
,
v
y
?
Issue 1.0
Num
4
1
8
9
0
*
#
z
!
To program a Station Speed Dial number using the 3-soft-key (LCD display phones):
1. Press the {DIR} Soft key.
STATION 2000 (T)
14 MAR 09
11:45 am
LOG
DIR
REDIAL->
2. Dial 1 or Press the {OK} Soft key
with Station Speed selected.
1>STATION SPEED
2 SYSTEM SPEED
OK
EXIT
3. Press the {ADD} Soft key.
SPD_NO
BACK
LAST(*)
SAVE(#)
SEARCH
ADD
4. Dial the Speed Dial bin number
or press {OK} button.
ENTER SPEED BIN NO(000)
BACK
5.
6.
7.
8.
9.
OK
Dial the {CO/IP Group Access code}.
Dial the number to be stored.
Press the [SAVE] button.
If desired, enter a name (refer to Alphanumeric Entry Chart).
Press the [SAVE] button.
SLT
To dial using Station Speed Dial:
1. Lift handset.
2. Dial {SLT Speed Dial access code}.
3. Dial the desired bin number.
To program a Station Speed Dial number:
1. Dial {SLT Programming code}.
2. Dial {SLT Speed Dial access code}.
3. Dial the Speed Dial bin number.
4. Dial the {CO/IP Group Access code}.
5. Dial the number to be stored.
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Feature Description & Operation
Issue 1.0
6. Press for hook-switch.
7. If desired, enter a name (refer to Alphanumeric Entry Chart).
8. Press for hook-switch.
Conditions
1. Accessing an empty Speed Dial bin will return an error tone.
2. Speed Dial numbers can reference a specific CO/IP Group entered by the user. If the
assigned line is busy, a line from the same group will be selected. If all lines in the
group are busy, the user may queue for the next available line.
3. All Speed Dial numbers are stored in protected memory in case of power loss.
4. A name can be entered for a Speed Dial number to permit access from the Dial-byName directory.
Programming
Station Data
Table Data
1. Speed Access (PGM 134-BTN 1)
1. System Speed Dial Table (PGM 257)
Related Features
Dial-by-Name
Last Number Redial (LNR)
Dial Pulse to Tone Switchover
Saved Number Redial (SNR)
Speed Dial Pause Insertion
System Speed Dial
Hardware
3.62.3 System Speed Dial
Description
Commonly dialed numbers can be stored by the System Attendant or by the Administrator using
Web Admin. for easy access to Stations allowed use of System Speed Dial bins. Each Speed Dial
number can be up to 24 characters in length and may include special instruction codes.
Special instruction codes are:
 Flash as 1st digit: Activates dial tone detect.
 Pause [CALLBACK]: Inserts a pause dialing command.
 ‘*’ not 1st digit: Switches from Pulse to DTMF dialing.
Digital Phone users may assign a Flex button for One-Touch access to a specific System Speed
Dial bin.
Operation
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Feature Description & Operation
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Digital Phone
To dial using a System Speed Dial:
1. Lift handset or press the [SPEAKER] button.
2. Press the [SPEED] button.
3. Dial the desired bin number
SLT
To dial using a System Speed Dial:
1. Lift handset.
2. Dial {SLT Speed Dial access code}.
3. Dial the desired bin number
Attendant
To program a System Speed Dial number:
1. Press the [PGM] button.
2. Press the [SPEED] button.
3. Dial the Speed Dial bin number
4. Dial the {CO/IP Group Access code}.
5. Dial the number to be stored.
6. Press the [SAVE] button.
7. If desired, enter a name (refer to Alphanumeric Entry Chart).
8. Press the [SAVE] button.
Alphanumeric characters may be entered using the following as a guide.
Alphanumeric Entry Chart
Q – 11
Z – 12
. – 13
1 – 10
A - 21
B - 22
C - 23
2 - 20
D - 31
E - 32
F - 33
3 - 30
G – 41
H - 42
I - 43
4 - 40
J - 51
K - 52
L - 53
5 - 50
M - 61
N - 62
O - 63
6 - 60
P - 71
R - 72
S - 73
Q - 7*
7 - 70
T - 81
U - 82
V - 83
8 - 80
W - 91
X - 92
Y - 93
Z - 9#
9 - 90
Blank - *1
: - *2
, - *3
0-00
#
Graphical LCD phones (ex., LKD-30DH) may use the following table for entering alphanumeric
characters.
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Feature Description & Operation
Issue 1.0
Alternate Alphanumeric Entry Chart
Letter Type
Uppercase
(ABC)
Dial Pad
button
Lowercase
(ABC)
Num
Button depressions
1
2
3
4
1
2
3
4
<
@
:
/
<
1
1
@
:
/
2
A
B
C
a
b
c
2
3
D
E
F
d
e
f
3
4
G
H
I
g
h
i
4
5
J
K
L
j
k
l
5
6
M
N
O
m
n
o
7
P
Q
R
p
q
r
8
T
U
V
t
u
v
9
W
X
Y
Z
w
x
y
z
9
0
.
,
?
!
.
,
?
!
0
*
*
*
*
#
#
#
#
S
1
6
s
7
8
To program a System Speed Dial number with soft-key
1. Press the {DIR} Soft key.
STATION 2000 (T)
14 MAR 09
11:45 am
LOG
DIR
REDIAL->
2. Dial 1 or Press the {OK} Soft key
with System Speed selected.
1 STATION SPEED
2>SYSTEM SPEED
OK
EXIT
3. Press the {ADD} Soft key.
SPD_NO
LAST(*)
BACK
SAVE(#)
SEARCH
ADD
4. Dial the Speed Dial bin number
or press {OK} button.
ENTER SPEED BIN NO(2000)
BACK
5.
6.
7.
8.
9.
OK
Dial the {CO/IP Group Access code}.
Dial the number to be stored.
Press the [SAVE] button.
If desired, enter a name (refer to Alphanumeric Entry Chart).
Press the [SAVE] button.
Conditions
1. Accessing an empty Speed Dial bin will return an error tone.
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Feature Description & Operation
Issue 1.0
2. A Speed Dial number can use a specific CO/IP Group entered by the user. If the
assigned line is busy, a line from the same group will be selected. If all lines in the
group are busy, the user may queue for the next available line.
3. All Speed Dial numbers are stored in protected memory in case of power loss.
4. A name can be entered for a Speed Dial number to permit access from the Dial-byName directory.
Programming
Station Data
Table Data
1. Speed Access (PGM 134-Index1)
1. System Speed Dial Table (PGM 257)
Related Features
Dial-by-Name
Last Number Redial (LNR)
Dial Pulse to Tone Switchover
Saved Number Redial (SNR)
Speed Dial Pause Insertion
System Speed Dial
Hardware
3.63 STATION CALL COVERAGE
Description
The DN button at a Station can be set for incoming calls only by disabling outgoing calls. If the
MADN-type DN button has a delayed ring option, the button will operate as a call coverage button.
This feature must be programmed by the Administrator; individual users cannot set this feature.
Operation
If Programmed, Station Call Coverage is automatic.
Conditions
Programming
Station
1. Station Number Type (PGM 130-Index1)
2. Flex Button Assign (PGM 126)
3. DN Flex button Ring Option (PGM 126-Index2)
4. DN Flex button Access (PGM 126-Index3)
Related Features
Hardware
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Feature Description & Operation
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3.64 SYSTEM GROUPS
Description
Stations can be grouped for call routing, dialing, call pick-up, or other various purposes. The
following groups can be defined:
 Station Group: Terminal / Circular / Ring / Longest Idle / VM
 Pilot Hunt Group
 Pick-Up Group
 PTT Group
 Command Conference Group
 Interphone Group
 Paging Group
3.64.1 Station Group
Description
Stations can be grouped so incoming calls may be routed to an idle station in the group. The
different types of Station Groups are described:





Terminal Group – Calls to a station in a Terminal Station Group that encounter an
unavailable or go unanswered will be routed through the hunt process. The call will
proceed to the next listed station in the group until reaching the last listed station. The
queued call may be taken out of the group if set to forward to an overflow destination.
Circular Group – Calls to a station in the Circular Group will go to the station, if unavailable
or unanswered in the hunt no answer time; the call will be directed to the next station
defined in the group. The call will continue to hunt until each station in the group has been
tried. The queued call may be taken out of the group if set to forward to an overflow
destination.
Ring Group – An incoming call to any station in the Group will cause all stations in the
group to ring, and any station in the group may answer the call. Multiple calls can be
received by a Station Ring Group and can be serviced in any order according to Station
availability. The queued call may be taken out of the group if set to forward to an overflow
destination.
Longest Idle (UCD) Group – Calls are sent to the group by dialing the Hunt group Number
or assigning CO lines to directly terminate at the group. Calls are directed to the Station in
the group that has been idle for the longest time. If all stations in the group are busy when a
call is received for the group, the call may be routed to an alternate location, or may
continue to wait (queue) for a station in the group to become available. The queued call
may be taken out of the group if set to forward to an overflow destination.
Station VM Group – Can be enabled to support an external Auto Attendant/Voice Mail
(AA/VM) system that employs SLT ports to interface with the system. An External AA/VM
group is assigned for either Circular, Terminal, or Longest Idle hunt. The External AA/VM
may employ either in-band signaling over the audio channel or SMDI protocol with a
signaling connection to the System RS-232 channel.
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Feature Description & Operation
Issue 1.0
Operation
When programmed, Station Group operation is automatic.
To pick-up a call that comes in to the Station Group:
1. When a call is ringing in to the Group, lift handset or press the [SPEAKER] button.
2. Stations can be set to be Disabled, receive All calls, receive Intercom calls, or to
receive External calls.
Conditions
1. Station Group calls are not routed to member stations that are in DND.
2. A call transferred to a Station Group will follow the routing for the group and will not
initiate the Transfer Recall process.
3. Calls to a Station Group receive either a ring-back tone or MOH while queued to the
group.
4. Calls can be routed to the defined Overflow destination according to Forward type,
Station, Group, etc. If Forward type is set to NOT USED, the call is dropped about
each Forward case.
5. Stations can be a member of one or more Station Groups (Multiple Member
Assignment).
6. A User can program Queue Count for each member of the Station group (0-99).
7. The System can provide a call to a group member during the Greeting according to the
Call in Greeting option.
8. A User can assign a Group Name for each Hunt Group.
Programming
Station
Station Group
Table Data
Tenant Data
Numbering Plan
1. DND Access (PGM 132-Index4)
1. Executive/Secretary Assign (PGM 241)
2. Executive/ Executive Access (PGM 242)
3. Station Group (PGM 200)
4. Station Group Greeting/Queuing Attribute (PGM 201)
5. Station Group Attributes (PGM 202)
6. VM Group Attributes (PGM 203)
1. Announcement Table (PGM 259)
1. Tone Table (Web Admin. PGM 290)
1. Station Group Number (PGM 115)
Related Features
Executive/Secretary
Music On Hold
Call Forward
VMIB Integrated Auto Attd/Voice Mail
Related Features
Digital Phone
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Feature Description & Operation
Issue 1.0
3.64.2 Pilot Hunt Group
Description
A Station can be grouped for Pilot Hunt Feature. Users may select incoming calls in the group to
re-route to other stations (local or networked), station groups, the VMIB according to ring mode
(Day/Night/Timed). A member of the Pilot Hunt Group may have Pilot Hunt Ring Access authority
set for call coverage on another member Station in a group.
Operation
If programmed, Pilot Hunt Group is automatic.
Conditions
1. Pilot Hunt Ring Access of a member should be enabled to receive the Pilot Hunt Group
calls.
2. Pilot Hunt Group members can register a Forward as a Day destination using the {Pilot
H. CFW Register} feature code.
3. If a Station’s busy service is set to Pilot Hunt and the Station is in conversation with an
internal/external party, and another station calls, the call is routed to an idle member in
the same Pilot Hunt.
Programming
Numbering Plan
Station Data
CO Line Data
Station Group
Table Data
1. Feature Numbering Plan (PGM 113)
1. Call Forward Access (PGM 132-Index2)
2. Pilot Hunt Ring Access (PGM 134-Index6)
3. Busy Service (PGM 131-Index5)
1. Incoming CO Alternate (PGM 169)
2. Outgoing CO Alternate (PGM 173)
1. Pilot Hunt Group (PGM 210)
2. Pilot Group Forward Attributes (PGM 211)
1. Ring Table (Web Admin. PGM 265)
Related Features
Call Forward
Pilot Hunt
Hardware
3.64.3 Pick Up Group
Description
A Station can be assigned to a Call Pick-Up group and may pick-up (answer) calls to other stations
in the group employing the System’s Group Call Pick-Up feature.
Station Groups can be added as Pick -Up Groups with Pick-Up Attributes. Pick-up Groups can be
set to pick-up all calls, internal calls only or external calls only.
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Operation
To use Group Call Pickup:
1. Dial the {Group Call Pick Up} feature code.
To use Direct Call Pickup:
1. Dial {Direct Call Pick Up} feature code.
2. Dial DN number to pick up the call.
Conditions
Programming
Station Group
Numbering Plan
1. Station Group (PGM 200-Index5)
2. Pickup Group (PGM 204)
3. Feature Numbering, Group Pick-Up (PGM 113)
Related Features
Group Call Pick-Up
Hardware
3.64.4 Push To Talk (PTT) Group
Description
Each Phone can be assigned as a member of one or more of the System Push-To-Talk (PTT)
groups. The Phone user may log-in or log-out of any one, or all PTT groups to which it is assigned.
Once logged in, the user may place or receive one-way page announcements to/from other users
who are logged in to the same PTT group.
Additionally, each user can log in or log out PTT group using the {PTT Group Log-In/Out Feature
Code}.
Operation
Log-in PTT Group with Feature Code:
1.
Dial the {PTT Group Log-In/Out Feature Code}; the PTT Group status and
registration will be displayed.
2.
Dial a PTT Group Number.
Log-out PTT Group with Feature Code:
1.
Dial {PTT Group Log-In/Out Feature Code}; the PTT Group status and registration
will be displayed.
2.
Dial * (Log-Out Code).
To make a PTT Group Call:
1. Press the programmed {PTT} button.
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2. When finished, press the {PTT} button to end the call.
Conditions
1. Only a SADN can be assigned as a member of Paging Group (PTT Group).
2. SIP Stations cannot be assigned to Paging Groups.
3. PTT Group 0 is a specific PTT Group, so if a member of the PTT group 0 tries to make
a PTT announcement, all of the members in all of groups will receive the
announcement. Additionally, each group member can make PTT calls, then all
members of Group 0 will receive the announcement.
Programming
Station Group
Numbering Plan
1. PTT Group (PGM 208)
2. Feature Numbering Plan - PTT Group Log IN/OUT (PGM 113)
Related Features
Hardware
3.64.5 Command Conference Group
Description
A Station or external telephone number can be assigned as a member of a Command Conference
Group.
Stations and external contacts (up to 12 members) can be arranged in groups so that a user may
create a conference with all members of the group through a single call. Additionally, the user can
make paging calls with same group. There are 2 kinds of Command Conference Groups:
 Command One Way: A user can make announcements (paging) to members of the
Command Group.
 Command Conference: A user can make conference calls with members of the
Command Group.
On-Hook Service – An internal user can receive a command call while the Station is On-Hook.
When an internal user receives a command group call and the call goes unanswered, the System
will make a recall to the user station.
One- or Both-Way Busy – When an internal user receives command group call while in busy
status, the command group call is ignored, and can be queued. When an internal user receives a
command group call while in busy status, the current call will be disconnected and the command
group call automatically is connected.
Operation
To initiate a Command Group (One Way):
1. Dial the {One Way Command Group Call} feature code.
2. Enter the Command Group number.
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To initiate a Command Group Conference:
1. Dial the {Conference Command Group Call} feature code.
2. Enter the Command Group number.
Conditions
Programming
Station Data
Station Group
Numbering Plan
1. Command Group Access (PGM 152)
1. Command Conference Group (Web Admin PGM 206)
2. Feature Numbering Plan, Command Group (PGM 113)
Related Features
Hardware
3.64.6 Interphone Group
Description
To call Stations using a simple, one-touch digit, Stations can be gathered into an Interphone Group
(up to 10 members).
Operation
To use the Interphone Group feature:
1. Dial {Interphone Group Access} feature code.
2. Dial One Digit.
Conditions
Programming
Station Group
Numbering Plan
1. Interphone Group (PGM 209)
2. Feature Numbering, Interphone Group Access (PGM 113)
Related Features
Hardware
3.64.7 Paging Group
Description
A Station is permitted to access page facilities for each Paging Group, to connect and transmit
voice announcements to any or all System Paging Groups.
Operation
To perform an Internal Page:
1. Dial {INT Page code}.
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2. Dial Page Group number (01 – 30).
To perform an External Page:
1. Dial {EXT Page code}.
Conditions
1. Only SADN can be assigned as the member of a Paging Group.
2. SIP Station cannot be assigned as member of a Paging Group.
Programming
Station Data
Station Group
Numbering Plan
1. Page Access (PGM 134-Index2)
2. Meet-Me Access (PGM 134-Index3)
3. Page Group Access (PGM 151)
1. Page Group (PGM 205)
2. Feature Numbering, Internal Page Calling Answer (PGM 113)
Related Features
Hardware
3.65 STATION MESSAGE DETAIL RECORDING (SMDR)
3.65.1 Call Cost Display
Description
Each SMDR call record includes a Cost field; a calculated estimate for the cost of the call. When
set, the call cost will update in real-time and display on the Digital Phone LCD in place of the call
duration.
The cost is determined by:
 Fixed charge per Call Meter Pulse
 ISDN Advice of Charge
 Estimated cost updated based on the Elapsed Call Timer and any assigned costing.
The technique selected to determine cost is based on the type of facility (analog CO, ISDN, or
VoIP), services provided by the carrier, and the system database.
Analog CO – When the Call Metering Pulse service is available from the carrier, the system will
apply the SMDR Cost per Unit Pulse and the SMDR Decimal to Call Metering received to estimate
call cost.
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When no “Metering Type” is selected, the system call duration is used with the cost/pulse and
decimal values to estimate the cost of the call. The cost is updated periodically using the “Elapsed
Call Timer” duration.
ISDN – ISDN providers may support Advice of Charge information in the ISDN Facility Message. If
assigned, the system will employ this information to display and output the call cost.
VoIP – For VoIP calls, the system employs the call duration, cost/pulse and decimal values to
establish a call cost estimate. The cost is updated periodically at intervals of the Elapsed Call
Timer.
Operation
System
When set, Call Cost is estimated automatically and output to Digital Phone displays and the SMDR
RS-232 port.
Conditions
1. If enabled, Call Cost display begins after the SMDR Start Timer expires, or at receipt of
the first Call Meter Pulse.
2. Once connected to the system, the call duration includes the total time the call is
connected including periods when the call is on hold, in queue, etc.
3. To enable Call Cost Display, the SMDR Cost per Unit Pulse and SMDR Decimal must
be assigned; when not assigned, call duration is provided by the System.
4. SMDR MAX record message number is 5000; alarm message is automatically received
at the Attendant Station if recorded number is 4000 or 4500.
Programming
CO Line Data
System Data
1. Metering Type (PGM 160-Index12)
1. SMDR Cost per Unit Pulse (PGM 232-Index8)
2. SMDR Fraction (PGM 232-Index9)
Related Features
Station Message Detail Recording (SMDR)
Traffic Analysis
CO/IP Call Warning Tone Timer
Hardware
RS-323 device to capture SMDR
3.65.2 SMDR Call Records
Description
SMDR provides detailed information on incoming and outgoing calls. Assignable options in the
System database permit recording of all calls, all outgoing calls or toll calls and calls that exceed a
fixed duration. Call records are output either upon completion of the call (real-time) or in response
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to a request from the System Attendant. SMDR may be sent periodically via e-mail to a defined email address.
The various fields or items for a Call Record are:
 8-digit Station call originator (terminating for incoming) filed
 3-digit used CO line field
 8-digit call duration field (HH:MM:SS)
 8-digit year, month, and day (YY/MM/DD)
 7-digit time of day call originator field
 1 digit call identification digit-first digit in digit dial field
 24-digit collected dialed digit field
 5-digit pulse metering count field
 10-digit call cost field
 12-digit account code field
Operation
System
For real-time SMDR, records are output after completion of the call.
System Attendant
To print SMDR records (based on Station range):
1. Press the [PGM] button.
2. Dial 011 {SMDR Print code}.
3. Enter the desired station range.
4. Press the [SAVE] button.
To delete stored SMDR records (based on Station range):
1. Press the [PGM] button.
2. Dial 012 {SMDR delete code}.
3. Enter the desired station range.
4. Press the [SAVE] button.
To print Non-Station Based SMDR records:
1. Press the [PGM] button.
2. Dial 013 {SMDR Print code}.
3. Press the [SAVE] button.
To delete Non-Station Based SMDR records:
1. Press the [PGM] button.
2. Dial 014 {SMDR delete code}.
3. Press the [SAVE] button.
To print ALL SMDR records (all of SMDR):
1. Press the [PGM] button.
2. Dial 015 {SMDR print code}.
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3. Press the [SAVE] button.
To delete All SMDR records (all of SMDR):
1. Press the [PGM] button.
2. Dial 016 {SMDR delete code}.
3. Press the [SAVE] button.
Conditions
Programming
System
1. SMDR Attributes (PGM 232)
Related Features
Call Cost Display
Traffic Analysis Authorization Codes (Password)
Hardware
RS-323 device to capture SMDR
3.66 SYSTEM ADMIN PROGRAMMING
3.66.1 Keyset Administration
Description
The System database can be accessed and modified using the Keypad and Flex buttons of a
Digital Phone. The Digital Phone LCD is employed to view items on the System database. The
user may be required to enter a password for access to Keyset Admin. Based on a set-up of Multilevel passwords, the User may have access to specified System database program codes.
For detailed information on database administration and maintenance, refer to the Admin.
Programming Manual.
Operation
Keyset Administration operation is detailed in the Admin. Manual.
Conditions
1. Only stations assigned with Admin. access can enter and change System database
items. As a default, the First station (Station 100, Administrator and/or Attendant) can
access the database.
Programming
Station
System
1. Admin. Access (PGM 121-Index5)
1. Admin. Access Authority (Web Admin.)
2. System Password (PGM 226)
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Related Features
Web Administration
Multi-Level Admin Access
Hardware
3.66.2 Multi-Level Admin Access
Description
Access to the System Admin. database is password protected. Up to three (3) levels of access to
the database can be established by assigning a different password to each level. The
Maintenance level has access to the entire database, all maintenance routines, and defines the
Admin. Access Authority of the two remaining passwords. A User password can only access
specific database items and cannot access Station Program pages. The Admin. password has
access to specific database items as well as Station Program pages. In Web Admin, the
Maintenance password user can establish the Access Authority for each password selecting the
Admin. Program Codes available to each password level.
Operation
Detailed operation of Admin. access and assigning access authority for each level is given in the
Admin. Programming Manual.
Conditions
1. Admin. Access Authority is defined only in Web Admin.; it cannot be defined using
Keyset Admin.
2. Admin. Access Authority applies to all Admin. access whether accessed via a Digital
Phone, ISDN or IP channels.
Programming
Station
System
1. Keyset Admin (PGM 121-Index5)
1. Admin Access Authority (Web Admin.)
2. System Password (PGM 226)
Related Features
Web Administration
Hardware
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3.66.3 Web Administration
Description
The System database can be accessed and modified using a Digital Phone, the LAN interface or
an ISDN BRI/PRI line. Both the LAN and ISDN access the System Web server delivers the
database as a set of Web pages to the a Web browser. Under the proper conditions, both also
allow for remote access to the System database.
For remote access with a LAN interface, the System must be assigned a remotely accessible IP
address. The IP address should be fixed either as a public IP address or through a NAPT server
with port forwarding. The User’s browser should be pointed to the System IP address and the TCP
port assigned in the System database.
For an ISDN BRI/PRI, a Point-to-Point Protocol (PPP) connection can be established between a
standard ISDN modem and the BRI/PRI board. The connection can be set-up over a normal or
DID BRI/PRI line. The System will negotiate access using 2 User IDs and matching passwords
assigned in the database. In addition, for DID access, the Called Party number must match the
assigned System PPP destination. Once a connection is established over the BRI/PRI, the User
Web browser can be opened and pointed to the System IP address and assigned a Port for access
to the database.
When accessed, the System will return the Administration Web page. From this page, selecting
Admin & Maintenance will return the login page where the user must enter a registered password.
Based on the password entered, the user is permitted access to specified System program codes
(refer to Admin. Programming Manual).
Operation
Operation is detailed in the Admin. Programming Manual.
Conditions
1. For Web Admin., a password can be encrypted using the LG-Nortel Java Virtual
Encryption plug-in. A Java Virtual Machine (MS or Sun) must be installed on the User
PC to support password encryption.
Programming
Pre-programmed Data 1. System IP Address Plan (PGM 108)
System
1. WEB Password Encryption (PGM 223-Index1)
2. Admin Access Authority (Web Admin.)
3. BRI/PRI PPP Web Admin. Attributes (PGM 235)
Related Features
Keyset Administration
Multi-Level Admin Access
Hardware
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3.66.4 Web User Manual
Description
The Web Admin. User Guide is available on-line as part of Web services. The main Web page
permits access to the Web User guide. The guide is an HTML document, which can be modified
by replacing the HTML ROM image in the System with an external ROM image in accordance with
the appropriate LG-Nortel R&D STI.
Operation
Operation is detailed in the Admin. Programming Manual.
Conditions
1. Access to the User Guide is not password protected.
2. To support local languages, the HTML ROM image of a translated Web User guide
may be loaded into System memory.
Programming
Related Features
Web Administration
Hardware
3.67 SYSTEM DECT
Description
The iPECS-MG System supports office building mobility employing Digital Enhanced Cordless
Telecommunications (DECT). LG Nortel’s DECT Base stations (GDC-400B/GDC-600B) connect
to the Wireless Telephone Interface Module (WTIB). The WTIB manages up to 8 base stations; up
to 2 WTIBs may be installed in the System. DECT handsets (GDC-400H and GDC-450H) can
roam and maintain uninterrupted communications link to features and resources through the base
station to the WTIB.
Operation
DECT operation is automatic when configured.
Conditions
1. Multiple WTIBs may be installed to support DECT.
Programming
DECT Data
1. DECT Registration (#0)
2. DECT Attributes (PGM 492).
Related features
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Hardware
WTIBs
GDC-400B/GDC-600B Base stations
GDC-400H/GDC-450H Handsets
3.68 SYSTEM NETWORKING
3.68.1 Centralized Control T-NET (LM)
Description
The System supports Centralized Control T-NET (Transparent Network) as a role of the Local
Mode (LM). If the iPECS-MG System is set for LM, all modules and terminals which are physically
connected to the System can transparently access all the features and functions of the central
iPECS as well as connected resources. An iPECS System set to work in Central Mode (CM)
controls all remote modules and terminals connected to the System as if they are connected
transparently without a local iPECS-MG System.
The voice connection provided locally will not be controlled by a central iPECS directly. Therefore,
a VOIP channel should be configured for voice relay between phones in the Local iPECS-MG
system and those in the Central iPECS system.
Under normal circumstances, the Central iPECS controls devices in Local MG-System. However,
should the WAN connection between the Central system and remote devices fail, the Local MGSystem will assume Call Server responsibility for the local devices. The Local MG-System
provides local survivability and may provide PSTN back-up service (Fail-over) for internal calls that
normally route over the WAN, based on configuration.
Under certain operating conditions, this equipment cannot be relied upon for Emergency calls.
Alternative arrangements should be made for access to Emergency services.
Operation
System
Operation of Centralized Network is automatic when configured and defined.
Conditions
1. A VOIB channel in the iPECS-MG System is required.
2. In a Centralized Network, the maximum number of channels available is the maximum
number of channels supported by the central iPECS.
3. In a Centralized T-NET, miscellaneous functions (Relay support, MOH, BGM, Alarms
and External Page) are not supported.
4. When NAPT or other firewall functions are implemented, packet relay for RTP packets
is required; packet relay requires VoIP channels for each simultaneous call desired.
5. The local MG-System will take over operation of registered devices if the Central
iPECS does not respond to three consecutive poll attempts over a period of 10-
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seconds; once connection to the WAN is re-established, the central iPECS will
automatically re-gain control.
6. iPECS can be installed behind a NAPT, however Fixed NAT-Port forwarding is required
for the host to be reachable using remote devices.
Programming
T-Net Data
Numbering Plan
1. T-Net Attributes (PGM 330)
2. CM Attributes (PGM 331)
3. Fail-over PSTN Attributes (PGM 333)
4. T-Net Board Attributes (PGM 334)
5. IP Phone T-Net Enable (PGM 335)
1. Feature Numbering-T-NET Login/Logout (PGM 113)
Related Features
Hardware
VOIB
iPECS System
3.68.2 Distributed Control Network
Description
In the Distributed Control Network, each System maintains control over the devices registered to it.
Networked systems communicate allowing other networked systems access to resources over the
network. In addition, other features and functions as detailed in the following sections of this
manual are available to users provided by a distributed network environment. The System permits
remote access to various resources through registered gateway Modules and Terminals.
In addition, the System will request access to resources of remote systems. A user-dialed number
is analyzed and the call routed according to the NET Numbering Table. Should the main path fail
to respond, the System re-routes the call employing the designated Alternative Speed Dial route.
The System supports 2 standard protocols (QSIG over ISDN, and H.450 over IP), for basic
networking functions. QSIG employs ISDN PRI channels only with support for ESTI standards
ETS 300-237/238/256/257/260/261/361/362/363/364.
Operation
Operation of Distributed Networking is automatic when configured and defined.
Conditions
1. To use the networking features, software lock-key installation is required (available
from LG-Nortel Distributor); there are two types of software lock-keys, for QSIG-based
networking, and VOIP-based networking.
2. Unified Dialing Plan (UDP) specifies that each Station can have a unique number up to
8 digits in the Networked Systems, depending on the Numbering Plan.
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3. An Alternative Speed Dial route can be used to place a call, but is not a Networked call,
so Distributed Control Network features are not available.
Programming
Numbering Plan
Voice Network
1. System Numbering Plan (PGM 111)
1. Voice Network (PGM 320)
2. Voice Network Numbering Plan (PGM 321)
Related Features
Hardware
3.68.2.1 Net Call
Description
A Station user can make a call to a Station on another System by dialing just the Station number,
as an Intercom call within the same System.
Operation
To configure Net Call Numbering Plan programming:
Press [PGM] + 111 (Prefix Code) + (1) + Prefix code for Networking Numbering + [SAVE]
To perform a Net Call:
1. Lift Handset or press the [SPEAKER] button; dial tone will be provided.
2. Dial a Station number on another System, or press the {NET DSS} button for the other
System.
3. The Station seizes the network CO Line according to the Net Routing Table, and the
System sends a modified digit stream.
4. The called System receives a digit stream sent by the Calling Party, and analyzes it
using the net routing table to determine the right destination, sending it to the Called
Party (ring signal).
5. When Net Call is established, a network CO Line is used; when Net Call is cleared, the
network CO Line is released.
6. The [Network CO] button LED will be extinguished when Net Call is cleared.
Conditions
1.
2.
3.
4.
Net call must be used without seizing a CO line.
User hears an error tone if there is no idle networking path.
In spite of ICM mode, the called party receives a ringing signal for Net Calls.
When the System detects a fatal error from the Network, the System sends digit
streams to the Network using the Alternate Dial bin (not a Net Call).
5. The CO Call Restriction Timer is also applied to Net Call (PGM180-Index14).
Programming
Numbering Plan
1. System Numbering Plan (PGM 111)
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CO Line Data
Station
Voice Network
1.
1.
1.
2.
Issue 1.0
CO line Attribute (PGM 160, PGM 161)
CO/IP Group Access (PGM 150)
Network Basic Attribute(PGM 320)
Network Numbering Plan (PGM 321)
Related Features
Hardware
3.68.2.2 Net Transfer
Description
A Station User can transfer any kind of CO call to a Station on other systems by pressing the
[TRANS] button and dialing a transfer destination Station, as a Call Transfer within the same system.
There are two kinds of Transfer, Screened and Unscreened.
NOTE: There are two kinds of standard transfer method in QSIG and H.450; Transfer by Join and
Transfer by Rerouting. The main difference is how the connecting path is controlled between the
transferring and transfer destination Stations. Transfer by join uses an additional connecting path
for transferring the call to another station. Transfer by rerouting, uses a new connecting path to
transfer the call and the old connecting path of transferring station is cleared.
Operation
To perform a Screened Transfer to another Station on a different Networked System:
1. Press the [TRANS] button at a Station during a CO Line conversation; the CO line is
placed on Exclusive Hold.
2. Dial the destination Station number on another System to transfer the call; the Station
on the other System receives a ring signal.
3. Announce the call when the call is answered; the CO Call is held in Exclusive Hold
while the Station communicates with the destination Station.
4. Hang-up to complete the transfer.
To perform an Unscreened Transfer to another Station on a different Networked Station:
1. Press the [TRANS] button at a Station during a CO Line conversation; the CO line is
placed on Exclusive Hold.
2. Dial the destination Station number on another System to transfer the call; the Station
on the other System receives a ring signal.
3. Hang-up to complete the transfer.
Conditions
1. If both of the transferred and destination Stations are located on the same system, the
networking path is cleared; the transfer call will be setup as an Intercom call.
2. The Transfer will be canceled when the transferring Station User presses the flashing
[CO line access code] or [TRANS] button.
3. Net Transfer calls do not recall at the origination Station.
4. The User will hear an error tone if the Networking Path is unavailable.
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5. Net transfer is not activated at a Busy station.
Programming
Numbering Plan
CO Line Data
Voice Network
1.
1.
2.
1.
2.
System Numbering Plan (PGM 111)
CO COS (PGM 177)
CO to CO Attribute (PGM 179)
Voice Network (PGM 320)
Voice Network Numbering Plan (PGM 321)
3.68.2.3 Identification Service
Description
When a user makes a Net Call, the System provides the name registered at the Station to the
Called Party between Systems.
Operation
If set, CNIP operation is automatic.
Conditions
Programming
Numbering Plan
Voice Network
1. System Numbering Plan (PGM 111)
1. Network Basic Attribute(PGM 320)
2. Network Numbering Plan (PGM 321)
3.68.2.4 Call Completion
Description
There are two kinds of Call Completion:

Completion of Calls to Busy Subscribers (CCBS) – After calling a User on another
System using basic call and encountering a busy tone, a Station-user can be notified when
the busy destination of another system becomes idle. If the user wants to make a call to
the destination when that notification is received, the call can be reinitiated to the
destination of the other system again.

Completion of Calls on No Reply (CCNR) – After calling a User in another System using
basic call and encountering No Reply (No Answer), the caller can set to be notified when
the destination becomes idle again. If the caller wants to make a call to the destination
when notification is received, the call can be reinitiated to the destination on the other
System again.
Operation
To perform a CCBS (Call Back):
1. Dial the Station of the other System.
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2. When a busy tone is received, the User can either,
(a) Press the [CALLBK] button,
(b) Press [TRANS] button and dial {Call Back Register Feature Code},
OR
(c) Dial the Call-Back digit set as Tenant Intercom Busy One-Digit service.
3. The call is cleared after the confirmation tone is received.
4. When the busy station returns to Idle; the originator will receive a Call Back ring.
5. When the originator answers the call-back ring, a new call to the Called Station will be
activated.
Conditions
1. A stand-alone IP Phone that supports H.450 can activate Call Completion.
2. A station can leave or have only one callback message, and a new request will be left
as a message wait indication on the busy Station.
3. A voice message cannot be left even though the VMIM/VSF is installed at a local
System.
4. If the Call Originator does not answer the Call Back ring within Net Timer, the call will
be cleared.
5. There are two modes: Connection Mode and Connectionless Mode; this can be set at
PGM 320-Index 8.
Programming
Voice Network
1. Network Basic Attribute (PGM 320)
2. Network Numbering Plan (PGM 321)
Numbering Plan
1. System Numbering Plan (PGM 111)
2. Feature Numbering Plan (PGM 113)
1. Intercom Busy One-Digit Service (PGM 237)
System
3.68.2.5 Call Offer
Description
A busy user on one node can be given notification that another call is waiting from another node. It
is similar to the Camp-On function.
Operation
To activate Call Offer:
1. Dial a Station number on another System; when busy tone is received, press the [Call
Wait] button, or {Call Wait Feature Code}.
2. The Busy Station will receive an Off-Hook Muted Ring; the calling station will hear a
ring-back tone instead of a busy-tone.
To answer the Call Offer:
1. Press the flashing CO line button while receiving a muted ring.
OR
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2. The muted ring is changed to a normal CO ring the current call is disconnected; the
offered call then can be answered.
Conditions
1. Call Offer is only applied to a Station that in Busy status.
2. During Conference or Paging, Call Offer is not activated.
3. The System does not support the standard QSIG specification path reservation mode.
Programming
Voice Network
1. Network Basic Attribute (PGM 320)
2. Network Numbering Plan (PGM 321)
Numbering Plan
1. System Numbering Plan (PGM 111)
2. Feature Numbering Plan (PGM 113)
1. Intercom Busy One-Digit Service (PGM 237)
System Data
3.68.2.6 Net Conference
Description
Net Conference is generally the same as the Conference feature, with the additional specification
that a Networked Station can be assigned as a conference member. A call to a Station on one
node can conference-in a party on any other node. Members of the conference can consist of up
to 3 stations on the network.
Operation
To perform Net Conference:
1. Press the [CONF] button during a Net Call conversation.
2. The existing call is placed on hold and an ICM dial tone is provided.
3. Make a Net Call to another Station on another node.
4. Press the [CONF] button when the 3rd party answers.
5. The second call is placed on Hold and an ICM Dial tone is provided.
6. Press the [CONF] button again at the Master Station; all parties will be connected.
To clear a Net Conference:
1. Any Station in the Net Conference can hang-up during the conference.
2. After all parties disconnect, the net conference will be cancelled and the network path
will be cleared.
Conditions
1. Multi-line conference time is not applied on networked 3-party conference.
Programming
Voice Network
1. Network Basic Attribute (PGM 320)
2. Network Numbering Plan (PGM 321)
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3.68.2.7 Message Waiting Indication (MWI)
Description
Message Waiting Indication (MWI) is the same as Calling Line Indication (CLI) message wait
service. On a normal ISDN call, a Station can leave a Message Wait for an unavailable station on
another node (CLI message wait must be enabled). MWI is indicated by the CLI message on the
Station LCD panel. Additionally, it can be supported by supplementary service (without CLI) by
pressing the {MSG WAIT} button when the Net Call Ring-Back tone is received.
Operation
To register and retrieve MWI:
1. Initiate a Net Call to another station on another node; the caller will hear a Ring-Back
tone.
2. While hearing the Ring-Back tone, the caller can either,
(a) Press the [MSG/Callbk] button.
OR
(2) Press the [TRANS] button and dial the {Message Wait Register Feature Code}.
3. MWI is left to the called station, and a flashing [MSG/Callbk] button indicates the
message waiting.
4. At the called Station, press the flashing [MSG/Callbk] button; the Calling Station
number is displayed.
Conditions
1. MWI only can be registered at the Station hearing a ring back tone.
2. MWI notification is displayed at the Called Station LCD.
3. When the System presents the Call-Back according to MWI data, the CO Line is
selected within the Network CO group.
Programming
Voice Network
1. Network Basic Attribute (PGM 320)
2. Network Numbering Plan (PGM 321)
Numbering Plan
1. System Numbering Plan (PGM 111)
2. Feature Numbering Plan (PGM 113)
3.68.2.8 Net Call Forward (Unconditional/Busy/No-Answer)
Description
A User can remotely forward to another Station immediately over the network.
NOTE: The System supports both Rerouting and Join methods according to Admin. Programming.
Operation
To activate Net Call Forward:
1. Lift handset, or press the [Speaker] button.
2. Dial {Net Call Forward code}.
3. Dial 0 (Remote Forward).
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4.
5.
6.
7.
8.
9.
Issue 1.0
Dial the Station Number to forward calls (register).
Enter the Station password.
Press * or # key.
Select Net Call Forward Type (1:Unconditional, 2:Busy, 3:No Answer).
Dial the Net Call Forward Station Number on another node.
Press the [SAVE] button.
To deactivate Net Call Forward:
1. Lift handset, or press the [Speaker] button.
2. Dial {Net Call Forward code}.
3. Dial 0 (Remote Forward).
4. Dial the Station Number to forward calls (register).
5. Press * or # key.
6. Enter the Station password.
7. Press the [SAVE] button.
Conditions
1. If both the Originating and Forwarded To Stations are located within the same System,
the Networking Path will be cleared; the Forwarded Call will be setup as Intercom Call.
2. The System does not check the status of the diverted-to station in DND, CFW or Empty.
Programming
Voice Network
1. Network Basic Attribute (PGM 320)
2. Network Numbering Plan (PGM 321)
3.68.2.9 CO Transit-In
Description
The incoming DID call can reroute to a Net Call destination on another System.
Operation
CO Line programming:
Press [PGM] + 177 (CO COS) + Select the desired Incoming CO Line + Assign COS 01-15 (Toll
Exception Table is also applied to Transit Calls).
If configured, CO Transit-In operation is automatic.
Conditions
1. Outside caller hears a busy tone when a Networking Path is not available during transit.
2. A Network CO Line is seized automatically, and the call will be transferred to the
Network Destination; the destination will receive ringing with CLI from PX, however the
outside User will hear a Ring-Back tone.
3. Both the outside User and the Destination Station will be connected when the
destination station answers the ringing.
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Programming
CO Line Data
Voice Network
1. CO COS (PGM 177)
1. Network Basic Attribute (PGM 320)
2. Network Numbering Plan (PGM 321)
3.68.2.10 CO Transit-Out
Description
This feature enables a user to maximize use of the network and reduce call costs by routing
outgoing calls to the nearest appropriate point on the network. The system should provide
sufficient digit translation or string analysis options to enable the switch to route the call correctly. A
sub-system with no public network connection can gain access to public network using the Main
System connection.
Refer to the Administration Programming Manual for a full description of programming for this
function.
Operation
To use CO Transit-Out, perform the following:
1. A Station of a Sub-System seizes a CO line.
2. The Dummy CO Dial tone (PRI=real dial tone) is provided from the Main System or the
Sub-System; according to the CO Dial Send Mode (En-Block or Overlap), the
origination of the CO Dial tone is determined.
3. Dial the Telephone number of Public Network User; the Called Station will receive the
ringing, and Station placing the call will hear the Ring-Back tone.
4. When Call is answered, the public network telephone and the station of sub-system will
be connected.
Conditions
1. To use CO transit-out, the Sub-System User must seize the CO Line.
2. The Original Station COS will receive toll restriction as configured.
3. The Outside Caller will hear a busy tone if a Networking Path is not available during the
Transit-Out attempt.
Programming
CO Line Data
Voice Network
1. CO COS (PGM 177)
2. CO to CO Attribute (PGM 179)
3. CO Group Access (PGM 180)
1. Network Basic Attribute (PGM 320)
2. Network Numbering Plan (PGM 321)
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3.68.2.11 Do-Not-Disturb (DND)
Description
A call to a Station in DND mode can be denied though it is received from a Station on another
System; the calling party will receive a busy tone.
Operation
To use DND in a Networked environment:
1. Press the [DND] button to activate DND mode.
2. When a Station on another System calls in to the Station in DND mode, the busy tone
will be received, and DND will display on the LCD.
Conditions
1. When a Station is in DND mode, the [Station] button of the DND Station will flash (BLF
manager must be activated).
Programming
Voice Network
1. Network Basic Attribute (PGM 320)
2. Network Numbering Plan (PGM 321)
3.68.2.12 Attendant Call (CAS)
Description
An Attendant Call from any node can be routed to the Centralized Attendant (CAS); the call will be
queued when all Centralized Attendants are busy.
Operation
If programmed, Attendant Call operation is automatic.
Conditions
1. A Recall Call is not routed to CAS on the Master System.
2. The CAS DN Number can be converted to Attendant Call code using the Digit Conv.
Table.
3. An Attendant Call can be rerouted to CAS according to the Forward type and
Destination
4. If all Attendants press [DND] button, CAS will be covered by the Night Attendant Group.
5. If the Forward Destination of Night Attendant group is CAS, the Attendant Call will be
routed to CAS.
Programming
Tenant Data
Voice Network
1.
2.
3.
1.
2.
Attendant Attribute (PGM 272-Index3, Index5)
Night Attendant Group Assign (PGM 275)
Digit Conv. Table (PGM 251, PGM 252)
Network Basic Attribute(PGM 320)
Network Numbering Plan (PGM 321)
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3.68.2.13 BLF Presentation
Description
Stations on one node are able to program a busy lamp appearance at an extension on another
node. The Busy Lamp Field (BLF) key can also be used to call the remote extension. The BLF
presentation can be utilized with BLF manager software based on programming settings.
Operation
BLF function is automatic.
Conditions
1.
2.
3.
4.
If BLF manger S/W is used for BLF Presentation, the BLF manager should be installed at
one system for completely networked systems.
The number of Net DSS can be restricted according to the capability of each system.
When a flexible button on a station is assigned as the [NET DSS] button of another system,
the system serves as local BLF to indicate the status of the station.
CO BLF is not supported, and also ringing signal does not update a status of that station
(ICM / CO / Transfer / CO Recall ring).
Programming
Voice Network
1. Network Basic Attribute (PGM 320-Index6-10)
Application
BLF Manager Software
3.68.2.14 DECT Mobility
Description
When one DECT is registered to more than two networked systems at the same time and the user
of DECT moves to another networked system, the incoming call to DECT will be routed to the
appropriate networked system automatically.
Operation
DECT Mobility is automatic.
Conditions
1. DECT mobility information is sent through the LAN port of MPB.
2. The physical port number of the DECT should be same as on whole systems.
3. DECT must be registered to more than two systems for this functionality to work
(refer to the iPECS DECT Installation Manual).
Programming
Voice Network
1. Network Basic Attribute (PGM 320-Index6-10)
2. Network Numbering Plan Table (PGM321-Index8)
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3.69 TRAFFIC ANALYSIS
Description
The System monitors, stores and periodically or upon request outputs various traffic statistics
covering System resources. The output from the System can be used to:
 Monitor and evaluate system performance
 Observe usage trends and recommend possible corrective actions,
 Determine possible trunk problems (ex., blocking level too high), and/or
 Recommend System upgrades.
The Traffic report selected by the Attendant will be output only upon request. It is sent to the
defined System RS-232 or TCP port.
System resources covered by Traffic Reports are:
 Tenant Call Summary Report (Hourly)
 Call Type Summary Report (Hourly)
 CO Group Summary Report (Hourly)
Operation
System Attendant
To print a Tenant Traffic Report:
1. Press the [PGM] button.
2. Dial 021 {Tenant Traffic Report code}.
3. Select Tenant number (0: All, or 1-9)
4. Select Day Information (0: Yesterday, 1: Today)
5. Press the [SAVE] button.
To print a Call Type Traffic Report:
1. Press the [PGM] button.
2. Dial 022 {Call Type Traffic Report code}.
3. Select Day Information (0: Yesterday, 1: Today)
4. Press the [SAVE] button.
To print a CO Group Traffic Report:
1. Press the [PGM] button.
2. Dial 023 {CO Group Traffic Report code}.
3. Select Day Information (0: Yesterday, 1: Today)
4. Press the [SAVE] button.
Conditions
1. Traffic Reports printing can generate Attendant, Call Summary and CO/IP Summary
Traffic Reports.
Programming
System Data
1. RS-232 Port Settings (PGM 230)
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2. Serial Port Function Selections (PGM 231)
Related Features
SMDR Call Records
Hardware
Printer
3.70 SYSTEM TIME MANAGEMENT
Description
The System provides 9 system time zones, applied to all Time related features. The System time
table consist of Weekly, LCR, and Holiday. A user can select the System Time zone, Daylight and
Ring mode for each time table.
The following are contained in the Time tables.
 Directory Number
 Incoming CO
 Outgoing CO
 Station Group
 Pilot Hunt Group
 DNT Time / LCR Time
 Tenant
Operation
System Time Management is automatic when programmed.
Conditions
Programming
Table Data
1. System Time Table (PGM 253)
2. Weekly Time Table (PGM 254)
3. LCR Time Table (PGM 255)
4. Holiday Time Table (PGM 256)
3.71 SYSTEM DATABASE BACKUP TO USB
Description
The system database can be downloaded to USB memory card automatically on MPB based on
programmed intervals.
Operation
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Conditions
Programming
System Data
1) DB Auto Download, Weekly (PGM223-Index9)
2).DB Download Time (PGM223-Index10)
Related Features
Hardware
USB interface
3.72 TENANT GROUP
Description
One System can be divided into several systems; each Station and Co line is assigned to a
specific Tenant Group. Stations in a group are allowed or denied the ability to place intercom calls
to Stations in other groups on a Group-by-Group basis.
Each Tenant Group has an Attendant Group. If a user dials 0 {Attendant Call Feature Code}, the
call is routed to the assigned Attendant Group. Additionally, the assigned Attendant member can
control the Day/Night Ring mode for Stations in the group switching from Day to Night mode. Each
Group is assigned a separate Auto Ring Mode Table for changing the Ring and COS mode
automatically during the Day and Night service mode (as applicable).
Operation
System
Operation of Tenant Groups is automatic when programmed.
Conditions
1. A Station denied access will return an Error tone when attempting to make a call to a
particular Tenant Group.
2. Tenant does not affect the Station Numbering Plan in the system; all stations in the
System must have different Station numbers even if they are assigned to different
Tenancy groups.
3. When the Attendant of a Tenant Group sets Day/Night/Timed mode, it will affect only
the assigned Tenant Group.
Programming
Tenant Data
Station Data
CO Line Data
1. Tenant Data Settings (PGM 270-290)
1. Station Tenant No. (PGM 131-Index2)
1. CO Tenant No (PGM 160-Index5)
Related Features
Hardware
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3.73 UNIVERSAL ANSWER (UA)
Description
UA allows a user to be alerted via an external loud bell and answer defined CO/IP calls by dialing a
UA code. While primarily intended for alternate answering, UA will also function in other modes
providing UA in all service modes. Calls will appear on the {CO}/{IP} appearance or a {DN} button.
An External Control Contact can be assigned to activate an external Loud Bell to alert users of
incoming calls.
Digital Phones may program a Flex button as a {UA} button.
Operation
Digital Phone
To assign a Flex button as a {UA} button:
Press [PGM] + {FLEX} + Button Feature Type (1) + {UA Feature Code} + [SAVE]
To access an incoming UA call:
1. Lift the handset or press the [SPEAKER] button.
2. Dial {UA Feature Code}; the UA call is connected.
OR
3. Lift the handset or press the [SPEAKER] button.
4. Press the {UA} button; the UA call is connected.
SLT
To access an incoming UA call:
1. Lift the handset.
2. Dial {UA Feature Code}.
Conditions
1. System will search a CO line for UA from first accessible CO line.
Programming
Numbering Plan
CO Line Data
1. Universal Answer Code (PGM 113)
1. Universal Answer (PGM 166-Index7)
Related Features
Loud Bell Control (LBC)
Hardware
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3.74 VMIB INTEGRATED AUTO ATTD/VOICE MAIL
3.74.1 VMIB
Description
The Voice Message Interface Board (VMIB) includes processing and memory for the System
integrated Auto-Attendant, Voice Mail and System announcement applications. The memory is
employed to store Auto-Attendant announcements, voice mail, greetings and messages, and
various system prompts. The System prompts (time, date, etc.) are employed by the AutoAttendant and Voice Mail applications as well as other system features.
3.74.2 VMIB-Auto Attendant
Description
When a call comes in to the System through an ICM Call, a DID or a DISA line, the call may be
routed to one of 70 User-recorded VMIB Announcements. An announcement is assigned as a
Station Group announcement or as an Auto-Attendant announcement with Caller Controlled
Routing (CCR). Station Group announcements are played when a call is routed to the group
based on definitions in Station Group Attributes.
For an Auto-Attendant Announcement the System will play the announcement and monitor for
digits from the connected external party. A CCR Table defines a dialed digit (0-9, #, and *) to a
designated route; each individual digit corresponds with a route:
 Station
 Station Group
 CO Group Access Code
 Internal Page Zone
 Voice Mail Access Code
 CCR Access Code + VMIB Announcement
 CCR Access and Drop Code + VMIB Announcement
 Conference Room
 Net number
In addition, the System will monitor digits for a Station number; if the User dials a Station number,
the Auto-Attendant will complete an unsupervised call transfer to the station.
Operation
System Attendant
To record an Auto-Attendant Announcement:
1. Press the [PGM] button.
2. Dial ‘062’, the Message Record code.
3. Dial the VMIB slot number.
4. Dial the Announcement number (01-70).
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5. Enter the Language number (1-3, if supported); the announcement “Press the # key to
record,” will be presented. If there is already a recorded message in the number dialed,
the corresponding message will be played.
6. Dial ‘#’.
7. After the beep-tone, record message.
8. Press the [SAVE] button to stop recording and save the message.
To delete a recording:
1. Press the [PGM] button.
2. Dial 062 {Message Record code}.
3. Dial the VMIB slot number.
4. Dial the Announcement number (01-70).
5. Enter the Language number (1-3, if supported); the announcement “Press the # key to
record,” will be heard. If there is already a recorded message in the number dialed, the
corresponding message will be played.
6. Press the [SPEED] button during playback to erase message
System
Operation of CCR Audio Text Tables and Auto-Attendant are automatic.
Conditions
1. There are no individual time limits on Auto-Attendant announcements.
2. The external caller may experience a Ring-Back tone before playback of a VMIB
announcement.
3. The Attendant Station must “Save” a recording before returning to the on-hook state,
otherwise the existing recording is used and new recording will be lost.
4. To record or delete an Auto-Attendant message, all of the VMIB channels must be in
the idle state.
5. The external caller may dial at any time during an Auto Attendant announcement and
must dial prior to the expiration of the CCR Analysis timer.
6. If the external caller dials an invalid selection or station, the System will present the
Invalid Entry prompt and initiate a re-entry according to the DISA Retry Counter.
7. If the external caller dials more than a single digit, the call is routed based on the
System Numbering Plan.
8. Calls answered by an Auto-Attendant (CCR) Announcement are interactive DISA calls
and are subject to conditions of a DISA call.
9. A CCR Announcement may be programmed to disconnect the call after playing.
10. The Auto-Attendant Announcement feature is supported for DISA and DID calls.
11. To allow back-tracking in call routing, assign one of the CCR destinations of a current
step as the CCR announcement number for the previous step.
12. The remote Caller’s voice mailbox access can be supported by assigning the {VMIB
Access Code} to a CCR destination.
Programming
Tables
1. CCR Tables (PGM 260)
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Related Features
Hardware
VMIB
3.74.3 VMIB Voice Mail
3.74.3.1 Message Storage
Description
When a station activates Call Forward to the {VMIB Access Feature Code}, the call is transferred
to a VMIB mailbox or a transferred call recalls to the VMIB, the call is handled by the System’s
Voice Mail application. The caller can connect with the called Station User Greeting followed by a
beep tone.
A remote Caller can record a message and hang-up or dial ‘*’ for further options. When
disconnected, the VM application will store the message in the Called User Voice Mailbox and
activates the Message Waiting Indication (MWI) at the User Station. If VM back-up is assigned at
the back-up station, Phontage or UCS Client is also notified.
Operation
Remote Caller
To leave a voice message:
1. After receiving the Greeting and beep on an attempted call, record the desired
message.
2. Hang up to quit recording or dial * for further options.
Conditions
1. Two timers are provided to control voice message length,
- VMIB-Message Minimum Record Timer: establishes the minimum voice message
length; voice messages shorter than this timer are not stored.
- VMIB-Message Maximum Record Timer: establishes the maximum voice message
length; when the VMIB-Message Maximum Record Timer expires while a voice
message is being recorded, a confirmation tone is heard and the message is saved
for the destination station.
2. If all VMIB channels are in use, a Ring-Back tone is provided until a VMIB channel is
available.
3. All active Stations including SLTs can leave and receive voice messages.
4. Individual User Greetings and Voice Mails are protected from loss of AC power.
Programming
System Data
Numbering Plan
1. VMIB-Message Minimum Record Timer (PGM 220-Index7)
2. VMIB-Message Maximum Record Timer (PGM 220-Index8)
1. VMIB Access (PGM 113)
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Station Data
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1. Station VMIB Attributes (PGM 145)
Related Features
Hardware
VMIB
3.74.3.2 Message Retrieval
Description
A user can access their Mailbox locally from a Digital Phone by dialing the {VIMB Access Feature
Code}, by pressing the [MSG/CALLBK] button, or by pressing a pre-assigned {VMAILBOX} Flex
button when Off-Hook receiving Intercom dial tone.
Prompts are presented to guide the User in the Voice Mailbox operation. The User must enter a
Mailbox number (Station number), and a corresponding password in response to the Request for
Mailbox number (“Please enter your Mailbox number.”) and Request for Password ("Please enter
your password code.") prompts. Additional prompts and mailbox operation is described in
Operation, or refer to your Phone or Voice Mail User Guide.
Operation
Digital Phone
To assign a {VMAILBOX} Flex button:
Press [PGM] + {FLEX} + Button Feature Type(1) + {VMIB Access Feature Code} + [SAVE]
To retrieve Voice Mail locally:
1. Lift the handset or press the [SPEAKER] button
2. Press [MSG/CALLBK] button.
3. Dial 2 to select VMIB Messages; the Mail Box & Password prompts will be played.
4. Enter the Mailbox (Station number) and corresponding password; if entry is valid, the
Number of Messages prompt will be presented.
5. Dial desired option code,
- 1. Play New Messages
- 2. Play Saved Messages
- 8. Set Greeting or Password
- #. Disconnect
- 0. Operator
- 9. Replay Prompt
6. Following selection, additional prompts will be presented.
7. At completion of session, hang-up to return to idle.
OR
1. Lift the handset or press the [speaker] button
2. Press {VMAILBOX} button.
3. Enter the Mailbox password corresponding to the Station; if entry is valid, the Number
of Messages prompt will be presented.
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4. Dial desired option code (refer to Step 5 above).
5. Following selection, additional prompts will be presented.
6. At completion of session, hang-up to return to idle.
To attach a memo to the current voice message:
1. After message playback, dial 7 during or after message option prompt.
2. Following the beep, record the desired memo.
3. Press * key to stop recording and store the memo.
4. During or after the New/Old Option Prompt, dial 4 to forward the message and memo.
SLT
To retrieve Voice Mail locally:
1. Lift the handset.
2. Dial the {VMIB Access Feature Code}; the Mailbox & Password will be presented
sequentially.
3. Enter the Mailbox number (Station number) and corresponding password; if entry is
valid, the Number of Messages prompt will be presented.
4. Dial desired option code,
- 1. Play New Messages
- 2. Play Saved Messages
- 8. Set Greeting or Password
- #. Disconnect
- 0. Operator
- 9. Replay Prompt
5. Following selection, additional prompts will be presented.
6. At completion of session, hang-up to return to idle.
To attach a memo to the current voice message:
1. After Message Playback, dial 7 during or after Message Option Prompt.
2. Following the beep, record the desired memo.
3. Dial * to stop recording and store the memo.
4. During or after the New/Old Option Prompt, dial 4 to forward the message and memo.
Conditions
1. If no new/old messages are available, pressing 1 or 2, is an invalid operation and the
User receives the “Invalid Entry” prompt or “No Message” prompt.
2. If the dialed number is not recognized, the "Invalid Entry" prompt is played; after the
second invalid entry, the User is disconnected.
3. The User may dial digits at any time during Voice Mail playback, System Prompt or
silence; the user must dial a digit in response to a System Prompt within the CCR
Analysis timer or the System will return an error tone and disconnect the call.
4. Messages can be retrieved in either a FIFO (First in First out) or LIFO (Last in First out).
Programming
Station
1. Station VMIB Attributes (PGM 145)
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1. VMIB Access (PGM 113)
Related Features
Message Retrieval Options
Remote Message Retrieval
Multiple Voice Mailbox Support
Hardware
VMIB
3.74.3.3 Remote Message Retrieval
Description
The System permits remote Users access to their Mailbox. After accessing the VMIB Voice Mail,
operation follows the local procedures.
Operation
Remote Caller
To access Voice Mailbox from a remote location:
1. Lift the handset.
2. Dial the telephone number of a DISA assigned CO Line assigned for answer by a VMIB
Auto-Attendant.
OR
3. Dial a Station Group number assigned for answer by a VIMB Auto-Attendant.
4. Upon answer, dial {VIMB Access Feature Code}; the Request for Mail Box Number
prompt will be presented.
5. Follow local access procedures.
Conditions
1. The conditions associated with Message Retrieval and Message Retrieval Options
apply.
2. The conditions associated with DISA/DID apply.
Programming
Station
Numbering Plan
1. Station VMIB Attributes (PGM 145)
1. Feature Numbering Plan, VMIB Access (PGM 113)
Related Features
Message Retrieval Options
VMIB-Auto Attendant
Message Retrieval
Hardware
VMIB
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3.74.3.4 Message Retrieval Options
Description
The user may dial the digit 9 to receive the VM Long Options prompt while in the Voice Mailbox,
including during or after a Voice Message or System Prompt except when an option has been
selected that requires user dialing. The VM Long Options prompt is:
"To play New Messages, press 1. To play Saved Messages, press 2. To set Station Forwarding,
press 7 (available only for remote access). To set Greeting or Password, press 8. To Disconnect,
press #. Press 0 for the Operator. Press 9 to hear this message again."
The VMIB Voice Mail will respond to incoming digits as shown in the following table.
Digit
1
2
7
8
9
#
0
VMIB Voice Mail Input
Function
Play New Msg
Play Saved Msg
Set Cancel/Fwd
Mail Box Setting
VM Long Options
Drop
Attendant Group Call
Prompt
Mailbox Settings (greeting/password)
VM Long Options
Goodbye
Call to System Attendant
When the user responds by dialing 1, the first New Message is played. At the end of message
playback, the New Message option prompt is presented:
“To Replay Message, press 1. To listen to the next Message, press 2. To Delete Message,
press 3. To Forward Message, press 4. To Call the Sender, press 5. To Skip Message,
press 6. To return to Main Menu, press 9.”
This process is repeated until the last new message is played and the No Message prompt (“No
Messages") is played.
When the user dials 2 in response to the Number of Messages prompt, the Oldest Saved Message
is played. At the end of Message Playback, the Old Message option prompt is presented:
“To Replay Message, press 1. To listen to the next Message, press 2. To Delete Message, press 3.
To Forward Message, press 4. To Call the Sender, press 5. To return to Main menu, press 9.”
This process is repeated until the last new message is played and the No Message prompt (“No
Messages") is played.
In addition to the options indicated in the prompt, a user can dial 7 to record a memo, and attach it
to the current voice mail. The current voice mail and memo can then be forwarded to other users.
When the user dials 9 in response to the Number of Messages prompt, or during or at the end of a
message the VM Long Options prompt is played.
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Feature Description & Operation
Issue 1.0
Operation
Digital Phone
To access a Message Retrieval option:
1. At any time after the Number of Messages prompt, dial a Message Retrieval Option
digit; the System initiates the selection providing any subsequent prompts.
SLT
To access a Message Retrieval option:
1. At any time after the Number of Messages prompt, dial a Message Retrieval Option
digit; the System initiates the selection providing any subsequent prompts.
Conditions
1. The User must begin dialing within the CCR Analysis timer in response to a system
prompt; if the timer expires, the User will receive an error tone and the System will
disconnect the call.
2. When the call sender option results in an external call, dialing restrictions will be
applied based on the Station COS.
3. If the User remains Off-Hook after a call placed through the Voice Mail is complete, the
User will be returned to the previous place in the Voice Mailbox. If the user hangs up,
the VMIB will Recall the User, and will present the Request Mailbox Number prompt.
Programming
Station
Numbering Plan
1. Station VMIB Attributes (PGM 145)
1. Feature Numbering Plan (VMIB Access) (PGM 113)
Related Features
Message Retrieval
Remote Message Retrieval
Voice Mailbox Settings
Class of Service
Hardware
VMIB
3.74.3.5 E-Mail Notification
Description
The System stores VMIB voice messages and sends an e-mail to the e-mail address associated
with the station as notification of the new e-mail. The voice message is attached to the e-mail as
a .wav file.
Operation
System
If configured, System automatically sends e-mail to notify User of new Voice Messages.
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Feature Description & Operation
Issue 1.0
Conditions
1. Voice Messages are stored in the VMIB as well as being attached to the e-mail. The
Voice Message must be deleted from the VMIB even if the e-mail is deleted.
2. The e-mail will be sent to the address assigned for the Station with the Sender address
defined for the VMIB.
NOTE: The Sender address must be defined, as many e-mail servers will reject
anonymous e-mails.
3. The e-mail address for the VMIB and the station is defined under the Web Admin.
4. The Voice message can be attached to the e-mail notification as a .wav file, if the
Attach Message option is enabled. If disabled, the notification e-mail does not include
an attached .wav file.
Programming
Station Data
1. Station VMIB Attribute (PGM145)
2. SMTP Mail Server IP Address (Web Admin.)
- User Mail Address
- SMTP Mail Server ID
- SMTP Mail Server Password
- Attach Message Option
Related Features
VMIB Integrated Auto Attd/Voice Mail
Hardware
VMIB
3.74.3.6 Voice Mailbox Settings
Description
The User can program personal Mailbox settings including a security password and a greeting.
When a user presses 8 while retrieving messages, the Mailbox Setting prompt, (“To edit your
greeting, press 1. To edit your password, press 2. To return to Main Menu, press 9.”) is played.
Operation
To program Mailbox settings while using the Voice Mailbox:
1. Press 8 (Mailbox settings), the Mailbox Setting prompt is presented.
To modify the Password:
1. Dial 2, the Password Entry prompt will be presented (“Please enter your new password
and press # when finished.").
2. Enter desired new password and then press the # key; the Reenter Password prompt
will be presented ("Please re-enter your password to confirm and press # when
finished.").
3. Enter the new password again, then press the # key; the Password Confirmation
prompt is presented ("Your password is saved.").
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Feature Description & Operation
Issue 1.0
To modify the Greeting:
1. Dial 1, the Greeting Option prompt will be presented ("To listen to your current Greeting,
press 5. To Record a new Greeting, press 7. To return to the Main Menu, press 9.”).
2. Dial 5, to hear your Greeting.
OR
3. Dial 7, the Record Greeting prompt is presented ("At the tone, record your new greeting,
press # when done.").
4. After the beep, record Greeting speaking in a normal voice.
5. When finished, press the # key, the Greeting Confirmation prompt is presented ("Your
greeting is saved.").
To modify Mailbox Settings:
1. Dial 9, the Mail Box Setting prompt is presented (“To edit your greeting, press one, to
edit you password, press two. To return to main menu, press nine”).
Conditions
1. If the User is external (remote), the User must begin dialing within the CCR Analysis
time, if not the call is released.
2. If the dialed number is not recognized, the Invalid Entry prompt is played.
3. The User must assign a password (Authentication Code= up to 12 digits) before access
to the mailbox will be allowed.
NOTE: Greeting does not need to be recorded.
Programming
Related Features
Message Storage
Message Retrieval
Remote Message Retrieval
Message Retrieval Options
Hardware
VMIB
3.74.3.7 Call Forward from VMIB
Description
External Users can activate or deactivate Call Forward for their station. Pressing 7 while retrieving
messages will return the Mailbox Set Forward prompt.
Operation
To activate Call Forward while using the VM:
1. Press 7 for Mailbox Set Forward, the corresponding prompt is received.
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Issue 1.0
2. Dial 1, the Password Entry prompt is presented (“Please enter the number to forward
to ...").
3. Dial the desired Station Number as follows:
- To Forward to another Station, dial the Station number and press the * key.
- To Forward Calls Off-Net, dial CO seize number and dial phone number press the *
key.
To deactivate Call Forward:
1. Press 7 for Mailbox Set Forward, the corresponding prompt is received.
2. Dial 2, the Station Forwarding Cancel prompt is presented.
To return to the Main menu
1. Dial 9, the Mailbox Settings prompt.
Conditions
1. If the User is external (remote), the User must begin dialing within the CCR Analysis
time and dial subsequent digits within the VMIB Inter-Digit Timer; if not the call is
released.
2. Mailbox Set Forward is only available for External Users.
Programming
Station Data
Numbering Plan
1. Station VMIB Attributes (PGM 145)
1. Feature Numbering Plan, VMIB Access (PGM 113)
Related Features
Message Storage
Message Retrieval
Remote Message Retrieval
Message Retrieval Options
Hardware
VMIB
3.74.3.8 Delete All VM Messages
Description
All User VM Messages can be deleted using the {Delete All VM Delete} feature code.
Operation
To delete all a user’s VM Messages:
1. Dial {Delete All VM Delete} feature code.
2. Enter User’s Authorization code.
3. Dial 1 (Delete All).
Conditions
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Feature Description & Operation
Issue 1.0
Programming
System Data
1. Delete All VM Message Code (PGM 113)
Related Features
Hardware
3.74.3.9 Direct VM Transfer
Description
Internal/External Calls can be directly transferred to a designated Station Voice Mail Box.
Operation
To activate Direct VM Transfer:
1. While on a CO/ICM Call.
2. Press [Trans] button and dial the {Direct VM Transfer} feature code.
3. Dial desired Station Number.
4. Go on-hook; VM Transfer will be completed.
Conditions
1. VMIB Access option must be ON.
2. If VMIB channel is all used, recalling is served to transferring station.
Programming
System Data
1. Direct VM Transfer Code (PGM 113)
Related Features
Hardware
3.74.3.10 Phontage Message Backup and Delete
Description
iPECS-MG Softphone (Phontage or UCS Clients) can be notified of voice mail for a Registered
Station on MIB boards. Softphone users can check their own voice mail and hear recorded voice
mail of registered stations. Also, Softphone users can backup voice mail to their PC, and then can
manage their voice mails. User can delete voice mail on VMIB boards, according to their assigned
authority.
Operation
Message Backup and Delete function is automatic (refer to Softphone User Guide for user
operation).
Conditions
1. Phontage backup will be operated when messages are saved at VMIB boards.
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Feature Description & Operation
Issue 1.0
2. If Backup Message Delete is executed, voice mails at target station will be deleted in
VMIB boards.
Programming
Station Data
1.Record Message Backup Phontage Number (PGM 145-Index6)
2. Backup Message Delete (PGM145-Index7)
Related Features
Hardware
3.74.4 System Voice Memo
Description
This feature provides several general Voice Memos to provide the System Time and Date as well
as Station number, and settings over the Digital Phone speaker or the handset for SLTs.
Operation
Digital Phone
To hear Date & Time Prompt:
1. Dial {System Voice Memo Announcing Date/Time code}.
2. Announcement for Date & Time is heard, “Date is May 2nd. Time is xx:xx pm.”
To hear Station Number Prompt:
1. Dial {System Voice Memo Announcing Station Number code}.
2. The Station number announcement for Station is heard, “This is station 150.”
To hear Station Settings:
1. Dial {System Voice Memo Announcing Station Configuration code}.
2. Status for the Station is reported. Items reported are as follows:
- Station IP Address
- Station Mac Address
- Station ICM Mode (Handsfree/Tone/Privacy)
- Listed message x (x: number of all messages waiting)
- Wake-Up Time (hh:mm)
- Do not disturb
- COS x
SLT
To hear Date & Time Prompt:
1. Lift the handset.
2. Dial {System Voice Memo Announcing Date/Time code}.
3. Announcement for Time is heard, “Date is May 2nd.Time is xx:xx pm.”
To hear Station Number Prompt:
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Feature Description & Operation
Issue 1.0
1. Lift the handset.
2. Dial {System Voice Memo Announcing Station Number code}.
3. Announcement for Station is heard, “This is station 150.”
To hear Station Settings:
1. Lift the handset.
2. Dial {System Voice Memo Announcing Station Configuration code}.
3. Status for Station is reported. Items that will be reported are as follows:
 Station number
 Station IP Address
 Station Mac Address
 Station ICM Mode Handsfree/Tone/Privacy)
 Listed message x (the number of all messages waiting)
 Wake-Up Time (hh:mm)
 Do Not Disturb
 Queued CO/IP xx
 Locked (temporary COS change)
 COS x
Conditions
1. For Station Status, items from “Listed message x” to “COS x” will be not be announced
if not active.
Programming
Station Data
Numbering Plan
1. Station VMIB Attributes (PGM 145)
1. Feature Numbering Plan, VMIB Access (PGM 113)
Related Features
Hardware
3.75 WAKE-UP ALARM
Description
This feature allows a User or Attendant to set a Wake-Up time or desired time to be alerted. When
the time is reached, the System will signal with an audible and visual notification.
Operation
System Attendant
To register a Wake-Up Alarm:
1. Press the [PGM] button.
2. Dial 045 {Attendant Station Program code}.
3. Dial the desired Station range; for a single station, enter the same Station Number
twice.
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Feature Description & Operation
Issue 1.0
4. Enter Time for Alarm (hh:mm).
5. For a Daily reminder (Repeating Alarm), dial #.
6. Press [SAVE] button.
To erase Wake-Up Alarm:
1. Press the [PGM] button.
2. Dial 046 {Attendant Station Program code}.
3. Dial the desired Station range; for a single station, enter the same station number twice.
4. Press [SAVE] button.
Digital Phone
To register Wake-Up Alarm:
1. Press the [PGM] button.
2. Dial 13 {Set Wake-up code}.
3. Dial Time for Alarm (hh:mm).
4. For a Daily (Repeating Alarm), dial #.
5. Press [SAVE] button.
To stop the Alarm when alerting:
1. Lift the handset or press [SPEAKER].
To erase Wake-Up:
1. Press the [PGM] button.
2. Dial 14 {Erase Wake-up code}.
3. Press [SAVE] button.
SLT
To register Wake-Up:
1. Lift the handset.
2. Dial the {Program Mode Access code}; confirmation tone is heard.
3. Dial 13 {Set Wake-up code}.
4. Dial Time for Alarm (hh:mm).
5. For a Daily (Repeating Alarm), dial #.
6. Press Hook-flash, and conformation tone is provided.
To stop the Alarm when alerting:
1. Lift the handset.
To erase Wake-Up Alarm:
1. Lift the handset.
2. Dial the {Program Mode Access} code; confirmation tone is heard.
3. Dial 14 {Erase Wake-up code}.
4. Press Hook-flash, and a conformation tone is provided.
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Feature Description & Operation
Issue 1.0
Conditions
1. When receiving a Wake-Up signal, lifting the handset will return Wake-Up Answer Tone.
2. The Wake-Up alarm ring signal follows the Ring Table.
3. If the User does not answer the Wake-Up Alarm ring, it is repeated according to the
Wake-Up Retry Counter with the interval of Wake-Up Retry Timer.
NOTE: The value ‘N’ of the Wake-Up Retry Counter means that ‘N’ repetition of Wake-Up
Retry can occur after the first Wake-Up Alarm ring occurs. The wake-up alarm ring will
recur according to the Wake-up Retry Time and continues during Wake-Up Alarm Ring
Timer. If no action is taken by the User until the end of the Wake-Up Retry Counter, the
ring signal is presented at the Attendant Station with a display designating the Station
number that did not respond to Wake-Up Alarm.
4. Time (hh:mm) must be entered in the Military format (24-hour).
5. The Daily Alarm will reset and repeat each day until erased (cancelled), however, OneTime Alarm will reset and cancel automatically.
6. When registering Wake-up Time, if user dials 1, then the One-Time Alarm will be set or
if User dials 2, then the Daily Alarm will be set.
Programming
Station Data
Table Data
Tenant Data
1. Wake-Up Time (PGM 134-Index8)
2. Repeat Wake-up (PGM 134-Index9)
1. Wake Up Answer Tone (Web Admin. PGM 290-Index65)
2. Wake-Up Indication Ring (Web Admin. PGM 265-Index10)
1. Wake-Up Retry Count (PGM 280-Index 5)
2. Wake-Up Retry Time (PGM 280-Index 6)
Related Features
Hardware
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Feature Description & Operation
4.
Issue 1.0
INTERCOM
4.1 DIRECT STATION SELECT/BUSY LAMP FIELD (DSS/BLF)
Description
When a Flex button on a Digital Phone or DSS Console is assigned as a {DSS} button, it also
serves as a Busy Lamp Field (BLF). The LED indicates the status of the associated Station or
System facility.
{DSS} button indicates the following conditions:
 In use at Station
 In use by another Station
 DND
 Receive Incoming Call
 Hold
 Call Forward
 Conference at Station
 Conference by another Station
 Conference Initiator
 Lifted handset
 Leave pre-selected (custom) message
Operation
Digital Phone
To assign a {DSS} button to a Flex button on a Digital Phone or a DSS Console:
Press [PGM] + {FLEX} + Button Feature Type(1) + {Station Number} + [SAVE].
DSS/BLF operation is automatic for assigned Flex buttons.
Conditions
1. A Station receiving an ICM call is considered Busy, and associated station LEDs will
flash at all other stations.
2. A Station receiving an ICM call will receive visual LED Flex button indication (flashing)
associated with the Calling Station.
3. The LED Flash Rate can be adjusted by Admin. Programming.
Programming
Station Data
System Data
1. Station Flexible Button Assignment (PGM 126)
1. LED Color/Flash Rate (PGM 234)
Related Features
Intercom Call (ICM Call)
Hardware
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Feature Description & Operation
Issue 1.0
4.2 INTERCOM CALL (ICM CALL)
Description
A non-blocking ICM is available to all Stations in the System. Users may place an Intercom call to
other Stations in the System by dialing applicable digits as defined in the System Numbering Plan.
Operation
Digital Phone
To place an Intercom call:
1. Lift the handset or press the [SPEAKER] button to receive the ICM dial tone.
2. Dial Station number or press the {DSS} button.
3. For Ring-Back tone, await answer.
OR
4. For Intercom splash-tone, speak and await answer.
SLT
To place an intercom call:
1. Lift the handset to receive ICM dial tone.
2. Dial Station number.
3. For Ring-Back tone, await answer
OR
4. For Intercom splash-tone, speak and await answer.
Conditions
1. Intercom Dial tone will time-out if action is not taken within Dial-Tone Time or if the time
between digits exceeds the Inter-digit Timer (Error tone is presented when time-out
occurs).
2. ICM Dial tone is removed after dialing the first digit.
3. If the Called Station is Busy, Intercom Busy tone is provided for the Busy Tone time (7
seconds), then the Error tone is sent by the System; the caller may disconnect or
activate a feature such as Message Wait/Callback prior to the time-out.
4. For Digital Phone users, consecutive Intercom calls can be placed without the need to
regain ICM dial tone between calls (no need to hang-up); the user simply presses
another {DSS} button.
5. An Intercom call to a Station in the Tone or Voice Announce mode (T or P Intercom
Signaling Mode) is not considered answered unless the Called User lifts the handset or
presses the [SPEAKER] button (goes off-hook).
Programming
Numbering Data
System Data
1. Flexible Station Number (PGM 112)
2. Feature Numbering Plan (PGM 113)
1. LED Color/Flash Rate (PGM 234)
2. Inter Digit Timer (PGM 222-Index3)
Related Features
Intercom Signaling Mode
Speakerphone
Hardware
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Feature Description & Operation
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4.3 INTERCOM CALL HOLD
Description
While on an active ICM Call, the Station User can place an ICM Call on Hold. The Held Station will
receive the assigned Music-on-Hold (MOH). The Held call is placed on Exclusive Hold and will
Recalls the after expiration of the Hold Recall Timer.
Operation
Digital Phone
To place an active ICM call on Hold:
1. Press the [HOLD] button, the [DN] button LED will flash at the designated Hold rate.
To retrieve the held ICM call:
1. Press the {DN} button associated with the Held station, then the ICM call is connected
again.
SLT
To place an active ICM Call on Hold:
1. Press the Hook-switch during a conversation.
2. Dial {System Hold Code}; confirmation tone is heard.
3. Replace the handset.
To retrieve the held ICM call:
1. Lift the handset; station is connected with the Held party.
Conditions
1. After placing a Call on Hold, the Station returns to idle and the User can make another
call.
2. If the User is in an Off-Hook Status when placing a call on Hold, the dial tone is heard.
Programming
Numbering Data
1. Feature Numbering Plan (PGM 113)
Related Features
Music-On-Hold (MOH)
Intercom Call (ICM Call)
Hold & Hold Recall
Hardware
4.4 INTERCOM CALLER CONTROLLED ICM SIGNALING
Description
A User can change the Signaling mode of an ICM call from Tone ring to Voice announce.
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Operation
To change the ICM Signaling mode:
1. Dial {Force HF Calling Code}.
2. Place intercom call,
OR
1. Place intercom call.
2. Dial ‘#’
Conditions
1. The ICM Signal mode cannot be changed if the Called Station number is {MADN}.
2. If the Signaling mode is changed, the Call is not subject to Call Forward, No Answer.
3. The Signaling mode for a specific Intercom call can only be changed once and cannot
be changed back to the original Signaling mode.
4. Changing the Signaling mode does not affect privacy at the Called Station.
Programming
Station Data
Numbering Plan
1. Forced Hands free Access (PGM 132–Index1)
1. Forced Hands free Call Code (PGM 113)
Related Features
Intercom Signaling Mode
Hardware
4.5 INTERCOM LOCK-OUT
Description
If the User takes no action after going Off-Hook for the Dial Tone Timer, or fails to dial an
additional digit within the Inter-Digit Timer, the Station will receive an Error Tone for 30 seconds
and phone will be placed out-of-service (locked-out). The LED of the associated {DSS} buttons as
well as the Station [ICM] button will flutter (flash) rapidly to indicate the out-of-service state.
For Digital Phone users, if the [SPEAKER] is used, the Station will receive the Error tone for 30
seconds and then automatically return to idle.
Operation
System
Operation of Intercom Lockout is automatic based on the Dial Tone & Inter-Digit Timers.
Conditions
1. If the Station is assigned with the Howler Tone, the Error tone is presented at the
expiration of the Error Tone Timer. The Howler Tone is presented for the Howling
Tone Timer expiration, and the Station is placed out-of-service (lockout and silence).
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Programming
Station Data
Tenant Data
1. Howling Tone (PGM 121-Index7)
1. Dial Tone (Web Admin. PGM 290-Index1-2)
Related Features
Hardware
4.6 INTERCOM STEP CALL
Description
When the Busy Tone is received on a dialed Intercom call, the User may place a call to another
Station by dialing the last digit of the Station number. The System replaces the last digit of the
previously dialed Busy Station with the dialed digit and places an Intercom call to the new Station
number.
Operation
Digital Phone
To activate Step call:
1. While receiving Busy notification on a dialed ICM call, dial a digit other than the last
digit of the busy Station intercom number.
2. The System will attempt an ICM call to the new Station.
Conditions
1. If the user dials the last digit of the Busy Station, Camp-On will be activated.
2. After receiving a Busy tone, if the user takes no action for the Busy Tone Timer (7sec.),
the System will start the Intercom Lockout procedure.
3. If programmed, Step call is supported.
Programming
Tenant Data
1. Internal Busy Tone (Web Admin. PGM 290-Index8)
2. Step Call (PGM 237-Index1)
Related Features
Hardware
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4.7 INTERCOM TRANSFER
Description
Users can Transfer an active Intercom call to other Stations in the System. Intercom calls can be
Transferred after announcing the call (Screened) or without announcing the call (Unscreened).
The Intercom Station is placed on Exclusive Hold, and the Transfer Recall Timer is initiated; if the
timer expires before the Intercom call is answered, the call will Recall at the Transferring Station
until answered or abandoned.
Operation
Digital Phone
To perform a Screened ICM transfer, while on an ICM call:
1. Press [TRANS] button.
2. Dial the Station to receive the call.
3. When answered or on Splash tone, announce the call.
4. Hang-up, and return to Idle.
OR
1. Press the {DSS/BLF} button for the desired Station.
2. When answered or on Splash tone, announce the call.
3. Hang-up, and return to Idle.
While on an Intercom call, to perform an Unscreened call transfer:
1. Press the [TRANS] button.
2. Dial the Station to receive the call.
3. Hang-up, and return to Idle.
OR
1. Press the {DSS/BLF} button for the desired Station.
2. Hang-up, and return to Idle.
SLT
To perform a Screened transfer of an active Intercom call:
1. Press the Hook-switch.
2. Dial the Station to receive the call.
3. When answered, or on Splash tone, announce the call.
4. Hang-up, and return to Idle.
While on an Intercom call, to perform an Unscreened call transfer:
1. Press the Hook-switch.
2. Dial the Station to receive the call.
3. Hang-up, and return to Idle.
Conditions
1. The [ICM] button provides an appearance for the transferred station; the LED indicates
status and pressing the button connects to the station.
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2. If the receiving Station is busy, the Transferring Station may Camp-On the call at the
Busy Station (refer to Camp-On).
3. A Station in DND or out-of-service cannot receive a Transfer, and such attempts will
result in an Error tone.
Programming
Related Features
Hold Recall
Do Not Disturb (DND)
Call Transfer
Hardware
4.8 INTRUSION
Description
A Station User can Intrude upon an active Station conversation. If assigned, when the Station
Intrudes an Intrusion Tone is provided, and a conference is established among the Intrusion
Station, and the Station and CO/IP party.
Operation
To perform an Intrusion:
1. Lift Handset or press [Speaker], and place call in the normal manner.
2. When Busy tone is heard, press [TRANS] button and dial the {Intrude Register Feature
Code}.
3. When finished with Intrusion call, Hang-Up and return to Idle.
Conditions
1. A Station must be enabled for Intrusion feature to work.
2. If the Called Station has the Auto Privacy option set to ON then the call cannot be
Intruded upon.
Programming
Station Data
1. Intrusion Access (PGM 132-Index5)
2. Auto Privacy (PGM 134-Index11)
Related Features
One Digit Service
Hardware
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Feature Description & Operation
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4.9 MESSAGE WAIT/CALL BACK
4.9.1 Short Message Service (SMS)
Description
The Short Message Service (SMS) provides the ability to send and receive text messages to and
from Digital Phones equipped with a display including the Phontage, UCS Client, and the WLAN
Phone. The text can be comprised of words, numbers, or an alphanumeric combination, and each
short message can be up to 100 characters in length when a Latin-based alphabet is used.
Operation
To send SMS:
1. Press the [PGM] button.
2. Dial 43.
3. Enter Station Number; for several stations, Press {ADD} Soft button to enter another
Station.
4. Press {FINISH} Soft button.
5. Enter message.
6. Press {SEND} Soft button.
To check SMS:
1. Press the [CALL BACK] button and dial ‘3’,
OR
Press the [PGM] button and dial 44.
2. Received message is displayed on the LCD.
3. To check the next message, Press {NEXT}.
4. To delete, Press {DELETE}.
Conditions
1. Stations can send a SMS to up to 20 stations simultaneously.
2. SMS is supported in LIP-8000, LIP-7000, LDP-7024LD /w graphic LCD Keyset and
LKD-30DH.
3. Station can save 20 SMS; when the 21st SMS message is received, the 1st SMS is
deleted and 21st SMS is saved.
Programming
Related Features
Hardware
Digital Phone w/Display
Phontage
UCS Client
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4.9.2 Station Message Wait/Call Back
Description
When a Called Station does not answer or is in DND, a Station User can activate a Message Wait
Indication (MWI) to request a Call Back. A Station may receive a MWI from any number of other
Stations in the System. The Station receiving the MWIs can return the calls using the
[MSG/CALLBK] button.
When a Busy Station is called, the Calling User may request to be placed in a queue to receive a
Call Back. When the Called Station returns to Idle, the System notifies the Initiating Station with
Call Back ring. When the User answers, the previously Busy Station is called.
When a Message is waiting, the [MSG/CALLBK] button LED will flash; when MWI is received at a
SLT, the MW lamp will flash.
Operation
Digital Phone
To leave a Message Wait:
1. While receiving a Ring Back tone or No answer on a Call Announce (H or P mode).
2. Press the [MSG/CALLBK] button; a confirmation tone will be heard.
3. On Hang-up, the MWI is activated.
To leave a Message Wait:
1. While receiving a DND tone, press the [MSG/CALLBK] button; a confirmation tone will be
heard.
2. On Hang-Up, the MWI is activated.
To leave a Call Back (queue for a station):
1. While receiving a Busy Signal on an attempted call, press the [MSG/CALLBK] button; the
confirmation tone will be heard.
2. Hang up, and return to Idle.
To respond to a Call Back Recall Request:
1. When the Busy Station returns to Idle, the System initiates a Call Back to the
Originating Station.
2. Lift the handset or press the [SPEAKER] button.
3. Previously Busy Station is called.
To retrieve Station MWIs:
1. At the Station, press the [MSG/CALLBK] button; either the message contents summary
will be displayed (shown), or the Station Messages Waiting notification will be displayed.
MWI(05) VMS(03)
ENTER (MWI:1, VMS:2)
2. Dial 1 or 2,
 1. MWI: Absent Call
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 2. VMS: VMIB Message
3. Press the [VOL UP]/[VOL DOWN] button to scroll.
To return a Call from the Current Station Message:
1. While message is active, press the [HOLD/SAVE] button.
SLT
To leave a MWI:
1. While receiving a Ring Back tone or No Answer on a Call Announce (H or P mode),
press the Hook-Switch.
2. Dial the {Message Wait/Call Back code}.
3. Hang-up, the MWI is activated.
To leave a MWI:
1. While receiving a DND tone, press the Hook-Switch.
2. Dial the {Message Wait/Call Back code}.
3. Hang-Up, the MWI is activated.
To retrieve a Station Message Wait:
1. Dial the {Message Wait/Call Back Answer code}.
To leave a Call Back (queue for a station):
1. While receiving a Busy Signal, press the hook switch.
2. Dial the {Message Wait/Call Back code}.
3. Hang up, and return to Idle.
To respond to a Call Back Recall:
1. When the Busy Station returns to Idle, the System initiates a Call Back.
2. Lift the handset, or press the [Speaker] button.
3. The previously Busy Station is called.
Conditions
1. A Message Wait/Call Back Return Call will always ring at the Receiving Station
overriding the Intercom Signaling mode selected.
2. A Station can leave only one Call Back request.
3. The [MSG/CALLBK] button LED will continue to flash until all MWIs and Call Back
Requests, have been serviced (including Voicemails).
4. If a Station is attempting to leave a message and the System MWI queue is full, the
oldest MWI will be deleted.
5. A MWI Reminder Tone can be enabled to remind the user of MWIs.
6. A Station in Call Forward can leave a MWI.
7. A MWI is left at the Originally Called Station even if the call is Forwarded.
8. A Digital Phone with LCD may Call Back to Stations that left messages in any desired
order, or the normal (“oldest first”) order.
9. Placing an Intercom call to a Station will cancel any existing MWI from that Station.
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10. A Station can support up to 99 VMS messages.
11. If a Station requests a Call Back at a Busy Station, a Call Back Request Station will
check the Busy Station’s status every 5 sec., and receives Call Back Ring when the
Status Check Timer is expired (after the Busy Station returns to Idle). For this reason,
Call Back ring may be delayed after a Busy Station returns to Idle, and when several
Stations request a Call Back at a Busy Station, the Call Back Ring may not be provided
sequentially.
Programming
System Data
1. Message Reminder Tone Timer (PGM 222-Index2)
Related Features
Hardware
4.9.3 Message Wait Reminder Tone
Description
In addition to the [MSG/CALLBK] button LED, the Digital Phones can be sent a tone as a periodic
reminder to the user of MWIs in queue. This tone is sent to the Station only while Idle, and is
heard over the Speaker.
Operation
System
When programmed, the MWI Reminder Tone is automatically sent to Stations in Idle as
appropriate.
Conditions
1. The interval between tones can be 00 to 60 minutes; the 00 setting will disable the MWI
Reminder Tone.
2. The Reminder Tone will continue repeating notification until all messages have been
retrieved.
3. A Busy Station or Station in DND will not receive the MWI Reminder Tone.
4. SIP Phone and DECT do not support the MWI Reminder Tone feature.
Programming
System Data
1. Message Reminder Tone Timer (PGM 222-Index2)
Related Features
Hardware
Digital Phone
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4.10 PAGING
4.10.1 Internal/External & All Call Page
Description
A Station that is set-up for using the Page features, can connect and transmit voice
announcements to any or all of the System Internal/External Page Zones. Stations are grouped
into “Zones” to receive Pages directed at each Zone. Stations not assigned to any Zone will not
receive a Page including All Call Pages.
A Page Ring will be provided to the Page Zone(s) prior to the Audio Connection. The User is
allowed to continue the Page for the specified Page Time-out Timer after which the User is
disconnected and the Page Zone(s) is returned to idle.
The default Page Zone Dial codes are:
Page Type
Internal Page Zones
Internal All Call Page
External Page Zone
All Call Page
Page Zone Dial Codes
iPECS-MG 100
543 + Group Number
543 = 00
546
547
iPECS-MG 300
543 + Group Number
543 + 00
546
547
Flexible buttons of a Digital Phone may be assigned to access a Page Zone as a {PAGE ZONE}
button.
Operation
Digital Phone
To assign a Flex button as a {PAGE ZONE} button:
Press [PGM] + {FLEX} + Button Feature Type(1) + {Paging Code} + [SAVE]
To initiate a Page:
1. Lift the handset.
2. Dial the desired Paging code or press a {PAGE ZONE} button.
3. Dial 1 (Speaker Paging).
4. If assigned, after the Page Ring, make the desired announcement.
5. When finished, replace the handset and go On-Hook.
SLT
To initiate a Page:
1. Lift the handset.
2. Dial the desired Paging code.
3. Dial 1 (Speaker Paging).
4. If assigned, after the Page Ring, make the desired announcement.
5. Replace the handset, go On-Hook.
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Conditions
1. Stations that are not enabled to Page, will receive an Error tone when any Page
Access code is dialed.
2. Stations in DND or Busy will not receive Page announcements.
3. A Station accessing a Page Zone is considered Busy.
4. Stations, that are not included in any Internal Page Zone, will not receive any page,
including All Call.
5. For External Paging, an External Amplifier and Speaker(s) are required.
6. The System External Control Contacts may be assigned to activate when External
Page is accessed.
Programming
Station Data
Station Group Data
Tenant Data
System Data
Numbering Plan
1. Internal Page Group Access (PGM 151)
1. Page Group (PGM 205)
1. Page Tone (Web Admin. PGM 290-Index33)
1. Paging Time-out Timer (PGM 220-Index 4)
1. Internal Page Answer Code (PGM 115-Index 2)
2. Page Auto Answer (PGM 115-Index69)
Related Features
Meet Me Page Answer
Hardware
External Amplifier & Speakers
4.10.2 Meet Me Page Answer
Description
Any station may respond to a Meet Me Page request over an Internal or External Page Zone. The
user answers the page from any Station and is connected to the Paging Party. The Paging Party
can answer the page by pressing the [HOLD/SAVE] fixed button and other users can answer by
dialing the {Meet Me Page Feature Code}.
Two kinds of Page Answer codes are supported:
 {Auto Page Answer Code} – When activated, the System will search the available
communicated Page Call automatically from External Page to Last Page Group Call.
- Searching rules: External Page > Page Group1 > Page Group2 > …. > Last Page
Group
 {Int Page Answer Code} – User can choose exact available communicated Page
Group; if user dials code (can be assigned at Flexible buttons of a Digital Phone),
user can choose the Group number.
Operation
Digital Phone
To assign a Flex button as a {MEET ME} button:
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1. Press the [PGM] + {FLEX} + Button Feature Type (1) + {Int Page Answer Code} +
[SAVE].
To answer a Page by the Paging Party:
1. Lift the handset.
2. Press the [HOLD] button
OR
1. Press [HOLD] button.
To answer a Page with Meet Me Page Code from another Station:
1. Lift the handset or press the [SPEAKER] button.
2. Dial the {Int. Page Answer Code} or press the {MEET-ME} button.
3. Dial the Group number.
OR
1. Lift the handset or press the [SPEAKER] button.
2. Dial the {Auto Page Answer code} from a Station; after the system locates the
appropriate Station Group, the call it will be connected to the Paging Station.
Conditions
1. A Meet Me Page must be answered within the Page Time-out Timer.
2. A Station may answer a Meet Me Page from any Station regardless of Pick-Up/Paging
Group assignments and Page access permission.
3. The Paging Party must remain Off-Hook until the Paged Party answers the Meet Me
request. The Initiator/Paging Party may press the Mute button to eliminate transmitting
over the Page circuit while waiting for the Paged Party to answer.
4. A SLT user cannot answer a Meet Me Page.
Programming
System Data
Station Data
Numbering Plan
1. Paging Timeout Timer (PGM 220-Index4)
1. Meet-Me Access (PGM 134- Index3)
1. Int Page Answer Code (PGM 115-Index2)
2. Page Auto Answer (PGM 115-Index69)
Related Features
Internal/External & All Call Page
Hardware
4.10.3 VM Paging
Description
Users can distribute a page they have recorded using the {VM Page Message Record} feature
code.
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Operation
Digital Phone
To record a VM Message:
1. Lift the handset.
2. Dial the {VM PAGE MESSAGE RECORD} feature code.
3. Record VM Message.
To delete a recorded VM Message:
1. Lift the handset.
2. Dial the {VM PAGE MESSAGE RECORD} feature code.
3. Dial [Speed] Button for deletion.
To make a VM Page:
1. Lift the handset.
2. Dial the desired paging code or press a {PAGE ZONE} button.
3. Dial 2 for VM paging.
4. If assigned, after the Page Ring, VM message will be played.
5. Replace the handset, go on-hook.
SLT
To make a page:
1. Lift the handset.
2. Dial the appropriate paging code.
3. Dial 2 for VM paging.
4. If assigned, after the Page Ring, make announcement, or hear VM message.
5. Replace the handset, go on-hook.
Conditions
1. If paging user is making a VM-Page, then user will hear the recorded VM message.
2. During VM paging, Meet Me Page Answer function is available.
Programming
Station Data
Station Group Data
Tenant Data
System Data
Numbering Plan
1.
1.
1.
1.
1.
2.
3.
Internal Page Group Access (PGM 151)
Page Group (PGM 205)
Page Tone (Web Admin. PGM 290-Index33)
Paging Timeout Timer (PGM 220-Index4)
VM Page Message Record (PGM 113-Index88)
Int Page Answer Code (PGM 115-Index2)
Page AUTO Answer (PGM 113-Index14)
Related Features
Internal/External & All Call Page
Meet Me Page Answer
Hardware
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4.11 PUSH-TO-TALK PAGING
Description
Digital Phone can be assigned as a member of one of the System’s Push-To-Talk (PTT) Page
Groups. The Digital Phone User may log-in or log-out of any one or all PTT Groups it is a member
of. Once logged in, the User may place or receive One-Way Page announcements to/from other
Users who are logged-in to the same PTT group. To place a PTT Page announcement, the User
must press and hold the {PTT} Flex button.
An Attendant may log-in/-out other Stations to/from PTT groups.
Operation
Digital Phone
To assign a {PTT} Flex button:
Press [PGM] + {FLEX} + Button Feature Type (1)+ {PTT} + [SAVE]
To Log-In to a PTT group:
1. Dial the {PTT Log-in/-out code}.
2. Dial the desired PTT Group Number.
To Log-Out of the PTT group(s):
1. Dial the {PTT Log-in/-out code}.
2. Dial ‘*’.
To place a Page to the active PTT Group:
1. Press and hold the {PTT} Flex button.
2. Make the desired Page announcement after hearing confirmation tone.
Conditions
1. Conditions associated with Internal/External & All Call Page apply to PTT Paging.
2. To access PTT Paging, the Station must be permitted access to System Paging.
3. If allowed access to all PTT Groups, a Station may log-into all Groups (PTT Group 0) to
place announcements to all Groups simultaneously and receive announcements from
any group.
4. A Station can only Log-In to PTT groups to which it is assigned as a member.
5. The Station must have a {PTT} button to place or receive PTT announcements; by
default, the WLAN phone is assigned a PTT button.
6. The Station may be assigned and Logged-In to the default active PTT group in the
System database.
Programming
Numbering Data
1. PTT Log-In/-Out code (PGM 113)
Station Group Data 1. PTT Group (PGM 208)
Station Data
1. Fixed PTT Flex Button Assignment (PGM 126)
Related Features
Paging
Hardware
Digital Phone
Phontage
UCS Client
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5.
Issue 1.0
CO/IP
5.1 ALTERNATIVE ROUTE SELECTION
Description
This feature is enabled if there are several paths in order to connect toward a destination System.
If a selected path is not available for some reason (All Busy, Line Fault, etc), Alternative Route
Selection (ARS) will connect calls using another designated path.
Operation
If set, Alternative Route Selection operation is automatic.
Conditions
1. ARS is optional and must be programmed to be operational.
2. Up to 2 ARS pats can be assigned for each CO Group Access code.
3. ARS digits should be contained in the CO Group Access Code, and will be applied
when feature is initiated.
4. ARS can be used in coordination with Last Number Redial, Station Speed Dial, and
System Speed Dial.
Programming
Numbering Plan
CO Line Data
1. CO Group Access Code (PGM 114)
1. CO Group Access Code Attributes (PGM 180)
- ARS Service (Index5)
- ARS Digit (Index6-7)
- AND Digit (Index4)
Related Features
Hardware
5.2 AUTOMATIC NETWORK DIALING
Description
When a Station User dials a CO Group Access Code and a CO Line is seized, Automatic Network
Dialing (AND) enables an automatic digit dialing. Using this feature, a CO Group Access code can
be dialed automatically when a User is making an external call through another System.
Conditions
1. AND can place calls automatically by dialing all of the necessary digits or some digits,
as programmed.
2. AND digits (up to 10) for placing calls can be registered on each CO Group Access
codes.
3. If the CO line is seized using the {CO Line Access} feature code, AND digit is not
supported.
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4. AND is enabled only when CO line is seized using a CO Group Access Code.
Programming
Numbering Plan
CO Line Data
1. CO Group Access Code (PGM 114)
1. CO Group Access Code AND Digit (PGM 180-Index4)
Related Features
Hardware
5.3 CO GROUP ACCESS CODE
Description
The CO Group Access code can be set dynamically for each Outgoing CO Group. One Outgoing
CO Group can have several access codes. Additionally, there are various kinds of services for
each access code:
 Access Code Name – Access code name can be displayed when a user seizes a CO
line with CO Group Access code.
 CO Line Choice – There are 3 ways to seize a CO line (Round / First / Last).
 Outgoing CO Group – When a user dials a CO Group Access code, the System will
seize a CO Line with the Outgoing CO Group.
 AND – When using CO Group Access code, it can add max. 10 digits to be able to
send towards PX automatically.
 ARS Service – When a selected path is not available for some reasons(all busy, line
fault, etc), this feature connects a call using another path which is preset automatically
Operation
Conditions
1. This feature can be set for each Outgoing CO Group.
2. If CO Line has been seized directly, not using a CO Line Access Code, this feature is
not enabled.
3. When Outgoing CO Group is none, a CO Line can be seized according CO Group
Access.
Programming
Numbering Plan
Station Data
CO Data
1. CO Group Access Code (PGM 114)
1. CO/IP Group Access (PGM 150)
1. CO Group Access Code Attributes (PGM 180)
Related Features
Hardware
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5.4 CO LINE FLASH
Description
Analog CO Lines recognize a brief open or ground connection (Flash), as a request for a new dial
tone. When used behind a PBX, a CO Line Flash is often used to activate a PBX feature or Call
Transfer.
Operation
Digital Phone
While connected to an Analog CO line:
1. Press the {CO Flash}.button, the System automatically will generate a Flash on the CO
Line.
SLT
While connected to an Analog CO line:
1. Press the Hook-switch.
2. Dial {CO Flash Feature Code}.
Conditions
1. Stations may Flash on a CO Line defined for PABX operation and will experience COS
dialing restrictions if a PABX Trunk access code is dialed.
2. During Flash, the LED for the CO Line button will remain lit.
3. A Flash may be stored as a part of a Station or System Speed Dial number.
4. While connected to an Internal Call or Dial Tone, pressing the {CO Flash} button will reaccess the ICM Dial tone.
5. Flash function is not available on Digital CO Lines like ISDN, VoIP and R2.
Programming
Numbering Plan
System Data
CO Group
1. Feature Numbering Plan – CO Flash (PGM 113)
2. Feature Numbering Plan – CO Line Access (PGM 113)
1. LED Color/Flash Rate (PGM 234)
1. CO Incoming BLF Usage (PGM 166–Index2)
2. CO Outgoing BLF Usage (PGM 171–Index4)
Related Features
Station Speed Dial
Hardware
5.5 CO/IP LINE GROUPS
Description
All CO Lines are included on one Outgoing CO Group and one Incoming CO Group individually.
One CO Line cannot be a member of several CO Groups at the same time.
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The CO/IP Lines in the System can be placed together into Groups for assigning access by
Stations and common Access Dial codes (up to 24 Groups on iPECS-MG 100, and 72 Groups on
iPECS-MG 300).
Operation
Conditions
1. Outgoing CO Line Groups and Incoming CO Line Groups are separated.
2. CO/IP Lines in each CO Group can also be accessed individually by dialing the {CO
Line Access Feature Code} and the CO/IP Line number.
3. The System will select a CO/IP Line from a group based on the Round Robin, First
Choice or Last Choice determined by database assignments.
4. Multiple {CO Group Access Code} can be assigned to a CO Group.
5. If a CO Line is not included in an outgoing CO line group, this line has to be seized
using a Flex button or System feature code.
Programming
System Data
CO Data
1. CO Group Access Code (PGM 114)
1. Outgoing Group Number (PGM 160–Index3)
2. Incoming Group Number (PGM 160–Index4)
3. CO Group Access Code Attribute (PGM 180)
4. CO Line Choice (PGM 180-Index2)
Related Features
Hardware
5.6 CO LINE SERVICE
The System can set Service attributes and several options according to each CO Line.
5.6.1 Incoming CO Line Option
Description
There are some options to support the Incoming CO line:
 Progress Indicator (Send)
 CID Prefix Code – Add to prefix code before CLI.
 Own Code Add to Transit CID – Own code can be added to incoming CLI when external
User places an outgoing call through CO Line in the System.
 Provide Dial Tone – Dial Tone can be provided to a Station if PX is not given the dial tone.
 CPT Detect – System can release the CO Line by detecting the External User’s
disconnection.
 Own Code – Own code is added before the Station number when CLI information is
available.
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
Issue 1.0
Max Ring Time - System releases the CO Line if the transferred/held incoming CO line is
not answered prior to Timer Expiration.
Operation
Conditions
1. This feature can be set for each outgoing CO line.
Programming
CO Line Data
1. CO Line Data (PGM 160)
2. Incoming CO Attributes (PGM 165-166)
Related Features
Hardware
5.6.2 Outgoing CO Line Option
Description
The following options support the Outgoing CO line:
 Screen Indicator – Determines if Screen Indicator information is included when it consists
of ISDN CLI information.
 Calling Party Number – Determines if Calling Party Number information is included when
it consists of ISDN CLI information.
 ISDN Calling Number – Determines if the ISDN Setup Message includes CLI information
or not.
 ISDN Bearer Capability – Includes the specific Bearer Capability information on the Setup
Message ignoring the received Bearer Capability if an ISDN Internal User or PRI Transit
Incoming Call places an Outgoing Call.
 Digit Sending Complete IE – Determines if Digit Sending Complete IE message is
included on an ISDN information message.
 CLI Information when Transit – Determines if CLI Information is included on Outgoing
Transit Calls when no information is provided on Incoming Transit Calls.
 CLI Information to Transmit Toward PX on Outgoing Transit Calls – Creates new CLI
by adding or deleting the received CLI Information.
 Calling Party Numbering Plan – Determines Calling Party Numbering Plan information if it
consists of ISDN CLI information on Outgoing Transit Call.
 RBT Support – Determines if System supports RBT if the PX does not support RBT when
an Internal User places an Outgoing Call seizing the Trunk CO Line.
Operation
If set, Outgoing CO Line operation is automatic.
Conditions
1. This feature can be set for each outgoing CO line.
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Programming
CO Data
1. CO Line Data (PGM 160)
2. Outgoing CO Attributes (PGM 170-171)
Related Features
Hardware
5.6.3 Alternate Incoming CO Service
Description
If the system cannot answer for an incoming CO call, a programmed service can be provided or it
can be routed into a programmed destination. This feature is applied by incoming CO Group base
Administrator to select the Routing Destination for the Incoming CO line on a case-by-case basis
as follows:
 Busy – When calling a Busy User, the call can be set for routing destination,
Disconnect, ATD, CO Ring Assign, Alt Ring Table, Tone, or Pilot Hunt.
 No Answer – When an Incoming Call goes unanswered, it can be set for routing
destination, Disconnect, ATD, CO Ring Assign, Alt Ring Table, Tone, or Pilot Hunt.
 Transfer No Answer – When an Incoming Call goes unanswered after an unscreened
transfer, the call can be set for routing destination, Disconnect, ATD, CO Ring Assign,
Alt Ring Table, Tone, Pilot Hunt, or Transfer Station.
 Recall No Answer – When an Incoming Call goes unanswered after a recall on a CO
call, the call can be set for routing destination, Disconnect, ATD, CO Ring Assign, Alt
Ring Table, Tone, or Pilot Hunt.
 Vacant – If dialing analysis determines an Incoming CO Call is to a vacant number, the
call can be set for routing destination, Disconnect, ATD, CO Ring Assign, Alt Ring table,
or Tone.
 DND – If an Incoming CO call is attempted to a DND User, the call can be set for
routing destination, Disconnect, ATD, CO Ring Assign, Alt Ring table, Tone, or Pilot
Hunt.
 Handset Lifted – If an Incoming CO Call is received at a Station where the handset is
lifted (Off-Hook), the call can be set for routing destination, Disconnect, ATD, CO Ring
Assign, Alt Ring table, Tone, or Pilot Hunt.
 Blocking – If an Incoming Call is placed to a Blocked User, the call can be set for
routing destination, Disconnect, ATD, CO Ring Assign, Alt Ring table, Tone, or Pilot
Hunt.
Operation
If set, Alternate Incoming CO Service operation is automatic.
Conditions
1. This feature can be set for each incoming CO Group.
2. The destination is set differently according to Day, Night, and Time modes.
3. If the destination is a Ring Table, all features of the Ring Table can be used together.
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Programming
CO Line Data
1. CO Line Data (PGM 160)
2. Incoming CO Line Attributes (PGM 165-166)
3. Incoming CO Line Alternative Destination (PGM 169)
4. Alternative CO Ring Table (PGM 181)
Related Features
Hardware
5.6.4 Alternate Outgoing CO Service
Description
A User can place an outgoing CO call and then can Hold or Transfer the Call to another User. If
the System cannot answer for an external Outgoing Call, a programmed service can be provided
or it can be routed into a programmed destination. This feature is applied by CO Line Group by the
Administrator.
 Recall No Answer – Station does not answer the Hold Recall, the call can be set for
routing destination, Disconnect, ATD, CO Ring Assign, Alt Ring table, Tone, or Pilot
Hunt.
 Transfer No Answer –Transferred call goes unanswered, the call can be set for routing
destination, Disconnect, ATD, CO Ring Assign, Alt Ring table, Tone, Pilot Hunt, or
Transfer Station.
 No Answer – If an incoming call goes unanswered, the call can be set for routing
destination, Disconnect, ATD, CO Ring Assign, Alt Ring table, Tone, or Pilot Hunt.
Operation
If set, Alternate Outgoing CO Service is automatic.
Conditions
1.
2.
3.
4.
5.
This feature can be set for each CO line.
If attendant is not assigned and it calls an incoming CO call, it plays error tone.
If there is no voice mail resource or all voice mail channels are busy, it plays error tone.
The destination is set differently according to Day, Night and Timed modes.
If the destination is a ring table, all features of ring table can be applied.
Programming
CO Line Data
1. CO Line Data (PGM 160)
2. Outgoing CO Alternative Attribute (PGM 173)
Related Features
Hardware
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5.6.5 Digit Sending Mode
Description
For calls that are initiated using an Access Code, the sending digits can be set for en-blocked or
overlapped.
Operation
If set, Digit Sending Mode is automatic.
Conditions
Programming
CO Line Data
1. Digit Sending Mode (PGM 162-Index2)
Related Features
Hardware
5.6.6 CO COS
Description
The permission/restriction level can be set for each CO line. If an Internal user with lower-level
permissions attempts a call or trunk dials, COS will be applied.
Operation
If set, CO COS operation is automatic.
Conditions
Programming
CO Line Data
1. CO COS Assign (PGM 177)
Related Features
Hardware
5.7 CO/IP LINE PRESET FORWARD
Description
Each CO/IP Line can be assigned a Ring-No-Answer Preset Forward destination. An incoming
call on the CO/IP line will be routed to the designed Ring Destination, following expiration of the
CO/IP Line Preset No Answer Forward Timer. Preset Forward destination, determined according
to the Ring Assignment Table.
Operation
System
If set, CO/IP Line Preset Forward is automatic.
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Conditions
1. This feature can be set for each Normal-type CO Line, not DID-type CO Lines.
2. CO/IP Line Preset Forward is available only when Incoming CO Ring Group destination
is DN; not activated when destination is a Station Group or CCR.
3. CO/IP Line Preset Forward will override Call Forward No-Answer at a Station.
4. If Destination Station has an External No Answer Preset Call Forward destination set
and the timer is same as CO Preset Forward Timer, CO Preset Call Forward will take
priority. Otherwise the timer that expires first will be applied and Forward Destination
will be applied according to the expired timer.
5. CO/IP line Preset Forward is disabled if the Preset Forward Timer is set to 0.
6. CO/IP line Preset Forward destination cannot be a VM Group.
7. CO/IP line Preset Forward is not applied to the DID line.
Programming
CO Line Data
1. CO Service Type (PGM 160–Index2)
2. Preset Forward Timer (PGM 168–Index4)
3. Preset Forward Ring Table Index (PGM 168–Index5)
4. Alternative CO Ring Table (PGM 181)
Related Features
Call Forward
Call Forward, Preset
Hardware
Related Features
5.8 CO OWN CODE SERVICE
Description
If a Station places a CO Call, it can send CLI including its CO Own Code towards the receiving PX.
Alternatively, CO Own Code can be included into CLI Information if an Incoming CO Call makes an
Outgoing CO Call. The CO Own Code is sent adding ahead of station number or received CLI.
Operation
Conditions
1. This feature can be set for each outgoing/incoming CO line.
2. The outgoing CO own code and the incoming CO own code are independent.
3. The maximum own code length is 16.
Programming
CO Line Data
1. Outgoing CO Own Code (PGM 170-Index12)
2. Incoming CO Own Code (PGM 165-Index9)
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Related Features
Hardware
5.9 CO/IP RING ASSIGNMENT
Description
Each station in the system can be programmed to provide an audible signal when the system
detects an incoming call on specified CO/IP lines. Separate ring assignments are made for Day,
Night and Timed Ring operation mode. In addition, the audible signal at the station can be delayed
by 1 to 9 ring cycles allowing other stations to answer the call first.
Operation
System
Operation of this feature is automatic.
Conditions
1. Separate assignments are made for Stations to ring in the Day, Night and/or Timed
Ring mode.
2. Audible Alerting for an Incoming VoIP call is based only on the derived IP Address.
3. A Busy Station receives Muted Ring or Call Waiting tones as appropriate for the
Station’s Off-hook Ring Assignment.
4. The system Ring mode can be selected manually or automatically,
- Automatic mode: Day/Night selection is determined based on the Automatic Ring
Mode Selection table.
- Manual mode: The Attendant has manual control over the Ring mode selection.
5. The LCD of the Attendant Station will display Night and Timed Ring Mode.
6. If CO/IP Ring is assigned to only one Station and that Station assigns Call Forward, the
CO/IP Call will be routed according to Call Forward settings.
Programming
CO Line Data
TABLE DATA
1. CO Ring Table (PGM 167)
1. System Time Table (PGM 253)
2. Weekly Time Table (PGM 254)
3. Holiday Time Table (PGM 256)
Related Features
Day/Night/Timed Ring Mode
Auto Service Mode Control
Off-Hook Signaling
Hardware
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5.10 CO LINE RELEASE GUARD TIME
Description
To assure that the PSTN switching equipment has sufficient time to restore to the Idle condition,
the System will hold CO Lines in a Busy State to Users after release of a CO Line by a Station.
The time between Station disconnect and when the System changes the CO Line status from Busy
to Idle is the CO Line Release Guard Time. If CO receives ‘Release Ack’ signal from PSTN before
Release Guard Timer expired, then the CO line is released instantly.
Operation
System
Operation of this feature is automatic.
Conditions
Programming
CO Line Data
System Data
1. Incoming CO Release Guard Timer (PGM 166-Index8)
2. Outgoing CO Release Guard Timer (PGM 171-Index5)
1. LCO Release Guard Timer (PGM 221-Index6)
Related Features
Hardware
5.11 CO RING DETECT
Description
The System incorporates timers for Ring-On and Ring-Off durations to assure proper alerting.
When the duration of the Ring Signal exceeds the Ring-On Timer, alerting will start. When the
Ring is not present for a period exceeding the Ring-Off Timer, alerting will stop. This allows the
System Ring cycle detection to be matched to the many and varied PBX systems.
Operation
System
Operation of Ring detect is automatic.
Conditions
1. Ring-On time and Ring-Off time are assigned on a System basis.
2. The CO Ring Detect is applied to Analog CO Lines only.
Programming
System Data
1. LCO Ring ON Timer (PGM 221-Index4)
2. LCO Ring OFF Timer (PGM 221-Index5)
Related Features
Hardware
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5.12 CO TRANSIT SERVICE
Description
The System provides a function for Incoming CO Calls to make a call on an outgoing CO Line
directly. In this case, transit switch-over can be supported for using different types of signaling.
Incoming Calls from R2 transit can be turned into a PRI transit call. The System supports R2, ISDN,
H.323, SIP, and analog CO methods of transit.
Operation
If set, CO Transit Service operation is automatic.
Conditions
1.
2.
3.
4.
The CO transit service can be set through Admin. programming of optional permissions.
The System provides an inter-working feature for all CO Lines.
For a R2 CO to R2 CO call, set for link-by-link or end-to-end transit.
For a PRI CO to PRI CO call, all messages are Forwarded transparently.
Programming
CO Line Data
1. CO to CO Attributes (PGM 179)
Related Features
Hardware
5.13 DIAL PULSE SIGNALING
Description
An Analog CO line will send dial Pulse Signals to the Central Office. If programmed as a Pulse CO
line, the System will send open loop pulses at 10 pps with the assigned Break/Make Ratio.
Operation
System
Operation of this feature is automatic when programmed.
Conditions
1. The Break/Make Ratio is System programmable as 60/40 , 66/33 or 50/50.
Programming
CO Line Data
System Data
1. CO Line Dialing Type (PGM 160-Index10)
1. Pulse Dial Break Ratio (PGM 223-Index2)
Related Features
Dial Pulse to Tone Switchover
Hardware
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5.14 DIRECT INWARD DIAL (DID)
Description
A Carrier Service, known as Direct Inward Dial (DID), sends digits to the System so that the call
may be routed directly to a Specific Station or System Facility. DID service is available over digital
and packet networks. ISDN lines can provide two-way, incoming DID and normal Outgoing Service,
and requires no special signaling.
After collecting the digits from the Carrier, the System routes the Call to the Destination:
 Incoming DID number is compared with Digit Conversion Table. If matched, received
DID number is converted according to the Table. Separate Digit Conversion can be
applied according to DAY/Night/Timed Ring Mode.
 DID Destination is decided with the converted DID number.
 Destination can be Station, Station Group, Outgoing CO Call, Voice Mail, Net Station,
Paging, or Conference Room.
Operation
If set, DID operation is automatic.
Conditions
1. If ICLID routing is assigned for the CO/IP Line, the received Caller ID is first compared
to the ICLID Table for routing. If Caller ID does not match an entry in the ICLID Table,
the normal DID call processes are used.
2. DID calls that encounter a Busy signal, are not answered in the DID/DISA No-Answer
Timer, or are received at a Vacant or Invalid number can be routed to the Attendant,
Tone, Station Group, or VMIB announcement. When the Attendant receives such calls,
the call is appropriately identified by the Attendant Digital Phone Display.
3. For a Station that is part of a non-pilot Station Hunt group, DID calls will follow the
Group Hunt process if the Station is Busy or does not answer the call.
4. DID calls are subject to Group Call Pick-up and Directed Call Pick-up.
Programming
Station Data
CO Line Data
Numbering Plan
Table Data
1. Station DN Number (PGM130)
1. CO Line Attribute (PGM160)
2. Incoming CO Group Alternative (PGM169)
1. Feature Numbering Plan (PGM 113)
1. Digit Conversion Table (PGM 251/252)
Related Features
Hardware
DID, BRI or PRI Module
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5.15 DIRECT INWARD SYSTEM ACCESS (DISA)
Description
Each CO/IP path may be assigned for DISA Service, which allows an Incoming Caller to gain
access to System resources and/or features. The System will answer the outside call and provide
the User Intercom Dial tone or route the call based on the VMIB Auto Attendant announcement
settings where Caller Controlled Routing (CCR) may be defined. The DISA caller may then access
the desired resource using dial codes.
If an Authorization Code is required for DISA access, when the System answers an Incoming DISA
call, DND Warning tone is provided to indicate an Authorization Code must be entered.
Operation
System
Incoming calls enabled for DISA service:
1. The System will recognize the Incoming call.
2. The System will answer the call and connect the caller to the Intercom Dial tone or AA
announcement.
3. The Call will be processed based on the entered digits/programming.
DISA Caller
To remotely access System resources:
1. Place call to the System DISA facility.
2. On receipt of the Intercom Dial tone/AA Announcement, dial as desired.
Conditions
1. Each CO/IP path is separately assigned for DISA Operation during Day, Night and/or
Timed System Operation modes. DISA operation is active only when the System is in
the assigned operating mode(s).
2. A DISA Caller can be required to enter an Authorization Code to access System
external outgoing resources, facilities or features. If required, the caller is permitted to
retry entry of a valid Authorization Code based on the DISA Retry count (continued
failure will cause disconnection).
3. DISA callers are subject to COS dialing restrictions. If Authorization Codes are
required and the code matches a Station Authorization Code, the Station COS will
apply.
4. The System will disconnect an Outgoing DISA call if the Unsupervised Conference
timer expires or Disconnect Supervision is received; a Disconnect Warning tone is
provided 15 seconds prior to disconnect.
5. If a DISA caller encounters a System All Lines Busy, Busy tone is received for 5
seconds before ICM Dial tone is presented again and the DISA caller may try another
call.
6. LEDs associated with the DISA CO Line appearance will provide normal status
indications at all Stations except Attendants; the LED for the line at an Attendant
Station will flutter at 240 ipm when Busy.
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7. If a DISA Caller accesses a CO/IP Line, the Transit option is applied (CO to CO
Attribute); this function can make a call recovered after conversation during an
assigned time.
Programming
Numbering Plan
CO Line Data
1. Feature Numbering Plan, DISA Tone Service (PGM 113)
1. CO COS (PGM 177)
2. CO Access From DISA (PGM 168-Index1)
3. DISA Account Code (PGM 168-Index2)
4. DISA Retry Count (PGM 168-Index3)
5. CO to CO Attribute (PGM 179)
6. CO Ring Assignment (PGM 167)
7. DISA Supervision Timer (PGM 166-Index12)
8. VMIB Play Delay Timer (PGM 166-Index13)
Related Features
VMIB-Auto Attendant
Day/Night/Timed Ring Mode
Dialing Restrictions
Authorization Codes (Password)
Unsupervised Conference
VMIB Integrated Auto Attd/Voice Mail
Auto Service Mode Control
Hardware
5.16 DUAL TONE MULTI-FREQUENCY (DTMF) SIGNAL SENDING
Description
CO Lines can be assigned for Dual Tone Multi-Frequency (DTMF) signaling.
Operation
System
Operation of this feature is automatic when programmed.
Conditions
1. The System will mute the User’s voice transmission to reduce interference while
sending DTMF tones.
Programming
CO Line Data
1. CO COS (PGM 177)
2. Outgoing CO Line Inter-Digit Timer (PGM 174)
Related Features
Hardware
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5.17 H.323 MULTI ROUTE SERVICE
Description
The system can set-up several destination IPs for one prefix. The destination IP is selected
circularly when user tries to make a H.323 call.
Operation
Operation of this feature is automatic when programmed.
Conditions
1. This feature is for only VoIP (H.323).
Programming
H.323
1. H.323 Route Attribute (PGM 360)
2. H.323 VOIB Attributes (PGM 361)
3. H.323 Incoming Attributes (PGM 362)
Related Features
Hardware
5.18 INCOMING CALLING LINE ID (ICLID) CALL ROUTING
Description
The system can employ Incoming Calling Line ID (ICLID) to determine the routing of Incoming
external calls. Each CO/IP Line, including DID Lines, may be assigned to employ ICLID routing.
The System will compare the received ICLID to entries in the ICLID Routing Table. If a match is
found, the call will be routed to the destination defined in the ICLID Ring Assignment Table.
Destinations can be the VMIB, an external Voice Mail, a Station or a Station Group.
Operation
System
The System will implement routing automatically based on database entries and the received
ICLID.
Conditions
1. If the received ICLID does not match an entry in the ICLID Route Table, the call is
routed according to CO Ring Assign Table.
2. For analog CO Lines, the System will await receipt of a valid ICLID for the ICLID Ring
Timer. At expiration of the timer, if ICLID is not received, the call is routed based on
the type and other programming (Ring assignments, etc.) CO/IP Line.
3. The ICLID received from the CO/IP Line must be a telephone number to match an
ICLID Route Table entry.
4. If ICLID routing is enabled for a DID line, DID Call Wait is disabled.
5. Beside the System ICLID Table, each station can have up to 10 individual ICLID
numbers.
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Programming
CO Line Data
Table
1. ICLID Service (PGM 165-Index7)
2. Alternative Ring Table (PGM 181)
3. CO Ring Assign Table (PGM 167)
1. ICLID Table (PGM 262)
Related Features
Hardware
5.19 IP TRUNKING
5.19.1 H.323 v4 Service
Description
When assigned to support H.323 protocol, VoIP channels provide protocol conversion between
H.323 v4 and SIP. This permits the VoIP channel to connect to external H.323 networks or
terminals and to support H.323v4 supplementary services. In addition, H.323 VoIP channels can
register with an external H.323 Gatekeeper to support Gatekeeper call routing.
Supplementary services support employing H.450.1 - H.450.12 standards, which define the
following supplementary services:
 H.450.1
 H.450.2
 H.450.3
 H.450.4
 H.450.5
 H.450.6
 H.450.7
 H.450.8
 H.450.9
 H.450.10
 H.450.11
 H.450.12
Operation
System
Operation of H.323 Service is automatic.
Conditions
Programming
H.323
SIP
1. H.323 Call Setup (PGM 361)
1. SIP User ID Data (Web Admin. PGM 370)
2. SIP CO Service (Web Admin. PGM 371)
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Related Features
System Networking
Hardware
VOIB
5.19.2 Session Initiation Protocol (SIP) Service
Description
When assigned to support Session Initiation Protocol (SIP), VoIP channels provide protocol
conversion between SIP and H.323. This permits the VoIP channel to connect to external SIP
Networks for call services. In addition, to the IETF RFC-3261 SIP draft standard, System’s VoIP
channels support other SIP related RFCs including:





RFC-2617 – HTTP Authentication, Basic & Digest
RFC-3515 – Refer Method
RFC-3264 – Offer/Answer Model
RFC-3265 – SIP Basic Call Flow Examples
RFC-3891 – SIP “Replaces” Header
Using the SIP database assignments, the System will register and authenticate with the SIP Proxy
Server permitting the System to interoperate employing SIP to establish, manage and terminate
real-time voice sessions with external parties.
Operation
System
Operation of SIP Service is automatic.
Conditions
Programming
SIP
1. SIP User ID Data (Web Admin. PGM 370)
2. SIP CO Service (Web Admin. PGM 371)
Related Features
Hardware
VOIB
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5.20 IP WAN DIALING AFTER ANSWER
Description
The System permits sending and receiving DTMF signals after connecting to an external VoIP
party. The DTMF signal can be DTMF tone, Text String, or DTMF protocol (H.323 specification)
based on System Programming.
Operation
System
To make IP Call:
1. Dial telephone number starting with digit in PGM 360; the system makes IP call to
the assigned IP address.
To receive IP Call:
1. If system gets call from the assigned IP address in PGM 362; the system routes
the call to the incoming CO group number in PGM 362.
Conditions
1. DTMF digits will not be recognized unless the connected VoIP party is transmitting.
2. DTMF mode can be assigned in CO Line Group base.
3. If system gets IP call from unassigned IP address in PGM 362, system ignores it.
Programming
H.323
1. H.323 Routing Attributes (PGM 360)
2. H.323 Call Setup (PGM 361)
3. H.323 Incoming Attributes (PGM 362)
Related Features
Hardware
5.21 INTEGRATED SERVICE DIGITAL NETWORK (ISDN)
Description
The System supports both Basic Rate Interface (BRI) and Primary Rate Interface (PRI) ISDN
circuits.
5.21.1 ISDN Advice of Charge (AOC)
Description
When ISDN Advice of Charge (AOC) service is provided from the ISDN, the system will deliver
charge information for display on the Digital Phone LCD and include the AOC in SMDR records.
AOC is implemented in accordance with ETSI ISDN AOC Specifications.
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Operation
System
ETSI standard AOC operation is automatic.
Conditions
1. AOC information implemented based on ETSI AOC standard, can be sent during call
set-up (AOC-S), during the call (AOC-D) or at the end of call (AOC-E).
2. This feature may not be available in the specific ISDN service area or may be a
subscription service.
Programming
System Data
CO/IP Line Data
1. SMDR Attributes (PGM 232)
1. Charge Mode (PGM 160-Index11)
Related Features
Station Message Detail Recording (SMDR)
Call Cost Display
Hardware
PRIB, BRIB
5.21.2 Calling/Called Party Identification (CLIP/COLP)
Description
The System receives Calling Line Identification Presentation (CLIP) in the ISDN call Set-up
Message. The Answering Party Identification, which may be different from the Called Party, is
received in the ISDN Connect Message, is called Connected Line Identification Presentation
(COLP). When provided, the Digital Phone LCD the identification, which is also included in call
records. The received identification may be sent to a selected serial port.
Digital Phone Display
LINE XXX RINGING
03438502821
CLI Serial output
1) When CLI is entered through a normal CO Line or not dialed, the destination through DID line:
 AAA: BBBBBBBB
2) When CLI is entered and the Station number is called through DID line:
 AA A: BBBBBBBB : DDDDDDDDD(EEE) -> CCCCCCCC
3) When CLI is entered and Station answers the ring:
 AAA: BBBBBBBB : DDDDDDDDD(EEE) -> FFFFFFFF
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Where:






AAA – ISDN CO line number
BB…B – CLIP
CCCCCCCC – Called Station
DD…D – Speed Dial Name
EEE – Speed Dial Bin Number (3 or 4)
FFFFFFFF – Answering Station
The System will also compare the identification to the Speed Dial bins. If a match exists, the
Name of the Speed Dial bin may be displayed in place of the number, CO/IP Name Display.
The System will send calling and answering party identification in the appropriate messages to the
ISDN based on the database. Identification messages may be restricted, and not reported to the
far-end user. Calling Line Identification Restriction and Connected Line Identification Restriction
may be enabled in the System database.
Operation
Operation of this feature is automatic.
Conditions
1. This feature may not be available in the specific ISDN service area or may be a
subscription service.
Programming
System Data
1. CLI Print (PGM 223-Index6)
Related Features
Hardware
5.21.3 Keypad Facility
Description
The ISDN Keypad Facility Information Element (IE) may enable the User to activate certain ISDN
services (ex., Off-Net Forward). To access this facility, the Station must be enabled and have a
Flex button programmed for {KEYPAD FACILITY}. When activated, the digits dialed by a User are
sent in the Keypad Facility IE instead of the Called Party Number IE.
Operation
Digital Phone
To program a {KEYPAD FACILITY} button:
Press [PGM] + {FLEX} + Button Feature Type (1) + {Keypad Facility} feature code + [SAVE]
To activate the keypad facility after seizing an ISDN line:
1. Lift Handset, or press [Speaker] button.
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2. Press the {KEYPAD FACILITY} button.
3. Dial desired digits, other actions will disable the Keypad facility feature.
Conditions
1. This feature can be activated or deactivated only after a CO Line (ISDN) is seized.
2. Once activated, the system will continue to send dialed digits as Keypad Facility IE
messages regardless of ISDN messages; in the connected mode, DTMF tones are not
sent to the connected party, only the keypad message is sent.
3. This feature may not be available in the specific ISDN or may be a subscription service.
4. The System can handle only a single Call Reference; services that require handling of
two simultaneous Call References, cannot be supported.
Programming
Numbering Plan
Station Data
1. Keypad Facility Code (PGM 113)
1. Flex Button Assignment (PGM 126)
2. Keypad Facility usage (PGM 133-Index11)
Related Features
Station Speed Dial
Hardware
Digital Phone
PRIB, BRIB
5.21.4 Multiple Subscriber Number (MSN)
Description
The Multiple Subscriber Number (MSN) feature enables multiple stations to receive ISDN incoming
calls at a specific destination. Additionally, it enables a station to place an outgoing call using a
specific CLI.
Operation
If set, MSN operation is automatic.
Conditions
1. If a CO line uses Representative CLI, that information is sent before other CLI options.
Programming
Station Data
CO Line Data
System Data
1. Station DN Type (PGM 130 –Index1)
2. Station CLI Number (PGM 135 –Index6)
3. Station Flex Button Assign (PGM 126)
1. CO Digit Conv. Table Index (PGM 160 –Index6)
1. Digit Conversion Table (PGM 251)
Related Features
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Hardware
PRIB/ BRIB
5.21.5 ISDN CLI
Description
When programmed, the IDSN will send CLI information on incoming and outgoing Calls. On
Incoming Calls, CLI information is delivered to the Calling Party System. On Outgoing Calls, CLI
information is delivered to the Called Party System, and also from the Called Party System to the
iPECS-MG.
Operation
If set, ISDN CLI operation is automatic.
Conditions
1. If a CO line is using Representative CLI, that information is sent before other CLI
options.
2. If a Station that places or answers the CO call has a CLI number programmed, only the
CLI number of the station is sent as CLI information (similar to Long CLI option of
ipLDK system).
3. If a CO line is not using Representative CLI and the Station is not using a programmed
CLI number, then the {CO Own Code} + {Station number} is used as CLI information.
4. The Own Code of a CO Line is programmed separately to Incoming CLI and Outgoing
CLI.
5. If the CLIP Display option at the Station is Disabled, then Caller CLI is not displayed on
the Station LCD when an incoming call is received.
6. If the COLP Display option at the Station is Disabled, then CLI is not displayed on the
Station LCD even after the Called Party answers the Station Outgoing Call.
Programming
Station Data
1. Station CLI Attributes (PGM 135)
CO Line Data
1. Own Code (Incoming) (PGM 165 –Index9)
2. Own Code (Outgoing) (PGM 170 –Index12)
3. Representative CID (Outgoing) (PGM 170 –Index11)
Related Features
Hardware
PRIB/ BRIB
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5.22 ISDN SUPPLEMENTARY SERVICES
In many cases, the ISDN Service Provider will offer enhanced services available for User
Subscription. The System allows access to these ISDN Supplementary Services implemented
under the ETSI standard as described.
5.22.1 ISDN Call Deflection
Description
When ISDN Supplementary Service Call Deflection is supported, a User can Forward Incoming
Calls on the ISDN Line directly through the ISDN without the need to establish a connection
through the System.
When Call Deflection is used, the System sends a Call Deflection Request Message with the
telephone number to the ISDN. The ISDN then sends Incoming Calls to the desired telephone
number. In this case, the System does not set-up a CO Line-to-CO Line (Unsupervised
Conference) connection for the call.
Operation
Digital Phone
To activate ISDN Call Deflection for an External Phone Number:
1. Lift the handset or press the [SPEAKER] button to receive dial tone.
2. Press the [FWD] button.
3. Dial Forward condition (1-4, or #)
4. Dial CO Access Code and desired External Phone Number.
5. Replace the handset, and return to idle.
To deactivate ISDN Call Deflection:
1. Press flashing [FWD] button, Call Forward will deactivate and the [FWD] button LED will
be extinguished.
Conditions
1. The ISDN must support Call Deflection Supplementary Service as defined by the
ETS300-202/206/207 Standard protocol.
2. ISDN lines that support Call Deflection must be assigned in the System database.
Programming
CO Line Data
1. ISDN CD (PGM 161-Index9)
Related Features
Hardware
ISDN line
Digital Phone
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5.23 REPRESENTATIVE CLI SERVICE
Description
If a user makes a CO Call, the System can send Representative CLI instead of Individual CLI.
Operation
If set, Representative CLI Service operation is automatic.
Conditions
1. This feature can be set for each CO Line.
2. The maximum CLI length is 16 alphanumeric characters.
3. Representative CLI has the highest priority over other CLIs.
Programming
CO Line Data
1. Representative CLI Usage (PGM 170-Index10)
2. Representative CLI (PGM 170-Btn 11)
Related Features
Hardware
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6.
Issue 1.0
DIGITAL PHONE
Following Digital phones and Optional Boards are available for use with the iPECS-MG 100 and
300 Systems.




Digital Phones
- LIP-6000 Series (LIP-6012D, 6030D, …)
- LIP-7000 Series (7024LD, 7024D, 7016D, 7008D)
- LIP-8000 Series (8042L, 8024D, 8012D, 8004D)
- LDP-6000 (6030D, …)
- LDP-7000 Series (7024LD, 7024D, 7016D, 7008D, 7004D, 7004N)
- LKD Series (LKD-30D, LDK-8D, LKD-2NS)
Optional Boards
- BTU (LIP-8000 Series)
- MU/FU/MFU/BTU/USB (LDP-7000 Series)
DSS
- DSS/LSS (LIP-8000 Series: LIP-8012DSS, LIP-8012LSS)
- LKD-48DSS
- LDP-7048DSS
Door Phone
- LDP-DPB
6.1 AUTO CALLED NUMBER REDIAL (ACNR)
Description
A Station User can request to have the System retry a Busy or No Answer External Call until the
call is connected or the feature is cancelled.
Operation
System
If programmed, System operation for ACNR is automatic.
Digital Phone
To activate ACNR:
1. While receiving a Busy notification or No Answer, press the [MSG/CALLBK] button,
OR
2. Press the {ACNR} Soft button.
3. Hang-up handset, or press [SPEAKER].
To cancel ACNR while phone is in Idle state:
1. Press the flashing [MSG/CALLBK] button.
To cancel ACNR during an ACNR attempt:
1. Lift the handset, press the [MUTE] button, or press the flashing [MSG/CALLBK] button
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Conditions
1. The applicable Timers and Retry Counter must be programmed,
- ACNR Pause Timer: Determines the time allowed between ACNR retries.
- ACNR Retry Count: Determines the number of times the System will retry before
ACNR is automatically cancelled.
2. The call will be placed on the same path as originally used; if the path is Busy, an
available CO/IP line in the same group will be seized.
3. The ACNR Retry Counter decreases by one each time the System completes the
Dialed Number.
4. When the ACNR Pause Timer expires, if the station is in a Busy state, the ACNR Delay
Timer is invoked.
5. Upon completion of dialing, the System will monitor the call for progress signals.
Programming
System Data
Tenant Data
Station Data
1. ACNR Pause Timer (PGM 220-Index3)
1. ACNR Retry Counter (PGM 280-Index4)
1. ACNR Access (PGM 133-Index5)
Related Features
Last Number Redial (LNR)
Speakerphone
Mute
Hardware
Digital Phone
6.2 AUTO RELEASE OF [SPEAKER]
Description
After completion of certain features, the [SPEAKER] will turn OFF automatically, returning the Digital
Phone to Idle.
Operation
System
Auto Release of [SPEAKER] operation is automatic for supported features (refer to Conditions).
Conditions
1. Auto Release of [SPEAKER] also applies to features including Call Park, Call Back, Call
Forward and CO/IP Queuing.
2. If erroneous data is entered in Station Programming, an Error Tone is received and the
User must correct the error before the station will return to Idle automatically.
Programming
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Related Features
Call Park
Call Back
Call Forward
CO/IP Queuing
Hardware
Digital Phone
6.3 AUTOMATIC SPEAKER SELECT
Description
Digital Phones programmed for Auto Speaker Select can access a CO/IP line or an Internal Call by
pressing the appropriate button without the need to lift the handset or press the [SPEAKER] button.
Audio from the CO/IP Line or Called Station is sent to the Speaker as if the User pressed the
[SPEAKER] button and the Speakerphone MIC is activated.
Operation
Digital Phone
To access an Internal or External System Resource:
1. Press an assigned {FLEX} button for the appropriate resource; the [SPEAKER] will be
activated.
Conditions
1. This feature does not apply to Digital Phones not equipped/assigned with
Speakerphone; the User must lift the Handset.
2. Paging while on the Speakerphone may cause feedback from Paging Equipment; if
Auto Speaker is enabled and a {PAGE ZONE} button is pressed, the display will show
"LIFT THE HANDSET". To complete the page, User must lift the Handset within the
predefined 5-second period or the phone will return to Idle.
Programming
Station Data
1. Auto Speaker Selection (PGM 121-Index1)
Related Features
Hardware
Digital Phone
6.4 BACKGROUND MUSIC (BGM)
Description
A Digital Phone can receive audio (generally music), from an Internal or External Source while it is
Idle. Music from the source is received over the Speaker and will be disabled during Ringing,
Paging, or when the Station is Off-Hook.
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Operation
Digital Phone
To listen to Background Music:
1. Press the [PGM] button and Dial 24.
2. Select the desired {BGM Source}.
3. Press [SAVE] button.
Conditions
1. Speaker volume can be adjustable at the Station using the [VOL UP]/[VOL DOWN] keys
on the Digital Phone.
2. Silence is provided if no BGM Source is assigned.
Programming
Related Features
Music-On-Hold (MOH)
Internal/External & All Call Page
Hardware
BGM source properly connected to the MPB (refer to System Description and Installation
Manual, Section 4.4.2)
6.5 CALL LOG DISPLAY
Description
Users of Digital Phones with Soft keys can view a Call Log of Incoming, Outgoing and Missed
Calls on the Phone LCD (where applicable).
Operation
Digital Phone
To access the Call Log menu:
1. Press the {LOG} Soft button on the Digital Phone; a similar display will be presented.
>01 -> 107
02 M 106
SEND
SELECT
EXIT
Symbol


M
Description
Comment
Outgoing (Dialed) Call
Incoming Answered (Received) Call
Missed (Lost) Call
2. Press the [VOL UP]/[VOL DOWN] buttons to select the Call Log to display.
01 -> 107
>02 M 106
SEND
SELECT
EXIT
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3. Press the {SEND} button to make a call, press {SELECT} to check the detailed
information, or press {EXIT} to return to Main Menu selections.
Conditions
1. One station can have up to 100 logged calls.
2. Call Log is displayed as one of three types of calls: Received Call, Dialed Call and Lost
Call.
3. The Call Log is stored in volatile memory; it is not protected in case of power failure.
Related Features
Hardware
Digital Phones with 3 Soft keys
6.6 CO LINE NAME DISPLAY
Description
When a CO/IP Call is received or a User seizes a CO/IP Path, the CO/IP Number is displayed on
the LCD. If the CO/IP Path is assigned a Name and CO/IP Name Display is enabled, the CO/IP
name will be displayed instead of the CO/IP Number.
Operation
Digital Phone
To display the CO/IP Line Name while calling:
1. Dial CO/IP Access code, LCD displays CO/IP Line Name.
Conditions
1. Each CO Line and IP Group can be assigned a Name of up to 12 characters in the
System Database.
Programming
CO Line Data
1. Incoming CO Line Name (PGM 165-Index1)
2. CO Line Access Code Name (PGM 180-Index1)
Related Features
Hardware
Digital Phone with LCD
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6.7 ONE TIME DND
Description
While a Station is ringing or receiving an Off-Hook Muted Ring, the User can press the [DND]
button, to reject the call and terminate Ringing. When the Station returns to the Idle status, DND is
automatically cancelled and the [DND] LED is extinguished.
If the DND button is pressed while on a call, any ringing to the Station regardless of destination DN,
will be rejected and will not ring.
Operation
Digital Phone
To activate One Time DND while on a call
1. Press the [DND] button, the [DND] LED lights, station goes to DND state.
System
Deactivation
1. When the Station returns to Idle, DND automatically is cancelled and the [DND] LED will
extinguish.
Conditions
1. If the [DND] button is pressed while on an active call, subsequent calls will not be
received for the duration of that call.
2. One Time DND operates regardless of DND Access privilege.
3. If the [DND] button is pressed when Delayed Ring Service is enabled, the Station will
continue to receive Incoming Call Ringing.
4. CO/IP recalls will override One Time DND.
Programming
Station Data
1. DND Access (PGM 132-Index4)
Related Features
Do Not Disturb (DND)
Hardware
Digital Phone
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6.8 GROUP LISTENING
Description
All Digital Phones have a built-in speaker. If enabled, the User may use the speaker to monitor a
call while using the Handset to converse with an Outside party. This enables a group of people in
the room to listen to both parties in the conversation.
Operation
Digital Phone
While on a call using the Handset:
1. Press the [SPEAKER] button; the Speaker will activate, and the Speakerphone
Microphone will be Muted while the Handset is Off-Hook.
Conditions
1. While using the Speakerphone, lifting the handset will turn-off the Speakerphone; to
activate Group Listening, the [SPEAKER] button must be pressed while the Handset is
Off-Hook.
2. While in Group Listening Mode, pressing the [MUTE] button will cause the TX path from
the Handset to be Muted; the distant-end will still be heard over both the handset
receiver and the Station Speaker.
3. If full Speakerphone operation is desired and available while in Group Listening Mode
simply replace the Handset to go On-Hook.
4. Digital Phones without a built-in speaker (LIP8004D/LDP-7004/LDK-02N/etc.), are not
able to use this feature.
Programming
Station Data
1. Group Listen (PGM 121-Index4)
Related Features
Speakerphone
Mute
Hardware
Digital Phone
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6.9 INTERCOM SIGNALING MODE
Description
Each Digital Phone can select the applicable signaling mode used for incoming ICM calls while the
station is Idle; there are three signaling modes available:

Call Announce with Hands free Answer-Back (H) – When an ICM call is received,
the User receives a splash tone followed by the ICM caller’s voice. The user may
respond to the Caller without the need to Lift the Handset or press the [SPEAKER]
button.
 Call Announce with Privacy (P) – When an ICM call is received, the User will
receive a Splash tone followed by the ICM Caller’s voice; the User must lift the
Handset or press the [SPEAKER] button to connect the call.
 Tone Ring (T) – An ICM call will cause the Digital Phone to provide an audible ICM
ring tone; the user must lift the handset or press [SPEAKER] to answer.
NOTE: Digital Phones use Tone Ring Mode as a default, and SLTs always function in
the Tone Ring Mode.
Operation
Digital Phone
To change ICM Signaling Mode:
1. Press the [PGM] button; the [SPEAKER] button LED will light steady.
2. Dial 11 {Station User Program code}, and a confirmation tone is received.
3. Dial the desired ICM Signaling Mode code (1=H,2=T, or 3=IP).
4. Press the [SAVE] button.
Conditions
1. Callback and Call Forward will ring in the tone mode, regardless of ICM Signaling Mode
selected by the User.
2. The ICM Signaling Mode Selection does not affect Page announcements.
3. By default, the ICM Signaling Mode is Tone ring, and is stored in battery-protected
memory.
Programming
Tenant
1. Intercom Busy One-Digit Service (PGM 237)
Related Features
Intercom Call (ICM Call)
Paging
Hardware
Digital Phone
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6.10 MUTE
Description
A Digital Phone can turn off audio transmission from the Handset, Speakerphone or Headset
Microphone (Mic Mute).
Operation
Digital Phone
To Mute the Microphone:
1. While on a call, press the [MUTE] button; the [MUTE] button LED will illuminate and the
microphone (Handset, Speakerphone, Headset) will be muted, disabling audio
transmission to the other party.
To activate the Microphone:
1. Press the illuminated [MUTE] button; the [MUTE] button LED will be extinguished, and
the microphone is activated, transmitting audio to the connected party.
Conditions
1. Changing from Speakerphone to Handset or vice versa while the phone is Muted will
re-activate the phone microphone, transmitting audio.
2. Returning to Idle or placing another CO/IP or Intercom call will cancel Mute, and reestablish audio transmission from the phone.
Programming
Station Data
1. Headset Ring (PGM 121-Index3)
Related Features
Speakerphone
Group Listening
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6.11 OFF-HOOK SIGNALING
Description
This Feature is based on the DN Feature. When an Off-Hook Station receives a call or a CO/IP
Call rings into the System for the Off-Hook Station, the Station will receive the assigned Off-Hook
Ring signal for Intercom Calls, Camp-On, Call Wait, or Voice-Over Announcements. For Calls with
a different DN, Off-Hook Ring signaling may be received with LED notification.
Off-Hook Ring signaling delivered to the Digital Phone Speaker either may be a Muted Normal
Ring signal or a Single Burst Tone based on the System assignment.
Operation
System
If set, Off-Hook Ring signal operation is automatic.
Conditions
1. While using the Speakerphone, a Camp-On tone is provided over the Speaker in place
of the assigned Off-Hook Ring signal.
2. Activating the DND or One-Time DND places the Station in DND, terminating any OffHook signaling.
3. Off-Hook Ring signals terminate when the call is Answered, Forwarded, or Abandoned.
4. The Station will receive Normal Ring signals following return to Idle status.
Programming
Station Data
1. DN Member (PGM 130-Index2)
2. Camp On Access (PGM 133-Index8)
3. Call Wait Access (PGM 133-Index7)
Related Features
Hardware
Digital Phone
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6.12 ON-HOOK DIALING
Description
Digital Phones equipped with a Speakerphone can allow Users to place as well as receive calls
while the Handset is On-Hook. Once the User activates the Speakerphone by pressing the
[SPEAKER] button or Automatic Speaker Select, Dial tone is received and the User may dial the
desired number.
Operation
Digital Phone
To activate On-Hook Dialing:
1. Press the [SPEAKER] button, and Dial tone is received; the [SPEAKER] button LED will
illuminate.
2. Dial the desired number (ICM number, or select CO/IP path and dial).
Conditions
1. If the Outgoing call is not Answered, the User must press the illuminated [SPEAKER]
button to return to Idle.
2. When the Speakerphone is used, the Microphone is active unless the [MUTE] button is
pressed, and the [MUTE] button LED is On.
Programming
Station Data
1. Auto Speaker Selection (PGM 121-Index1)
Related Features
Mute
Speakerphone
Automatic Speaker Select
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6.13 PRIME LINE IMMEDIATELY/DELAYED
Description
When a User Station goes Off-Hook, the System normally provides the ICM dial tone. If desired, a
Station can be assigned to access a pre-selected Prime Line. The Prime Line can be set for:
 Seizing a CO/IP Line
 Calling another Station
 Feature Code (as selected)
Prime Line access can be defined as:
 Immediate – When phone goes Off-Hook, the System will provide access to the Prime Line.
 Delayed – The Station User will receive the normal Intercom Dial tone for the designated
Prime Line Delay Timer and will access the Prime Line following Timer expiration.
Operation
Digital Phone
To access the Station Prime Line:
1. Lift the Handset or press the [SPEAKER] button; take no action (wait), Prime Line will be
accessed as designated.
Conditions
1. Prime Line is based on DN.
2. When the User lifts the Handset or presses the [SPEAKER] button, the System will act
as if the User pressed the pre-defined digits prior to going Off-Hook.
3. When Delayed Prime Line is set, the User must wait, taking no action until the Prime
Line is accessed; the user receives the ICM Dial tone during this period, and may dial
any valid numbering plan digit(s) or select a Flex button or Feature button.
4. If the Prime Line Delay Timer is greater than Dial Tone timer, Delayed Prime Line will
not activate; it will be necessary to reduce the Delayed Prime Line Timer or extend the
Dial Tone timer.
5. If Prime Line is set without delay, the Station can only place a call; to make any other
action such as Call Transfer, or Conference Call, the Auto Dial Pause Timer must not
be set to 0.
Programming
Station Data
1. Auto Dial Digit (PGM 138-Index1)
2. Auto Dial Pause Time (PGM 138-Index2)
Related Features
Speakerphone
Intercom Call (ICM Call)
Station Flexible Buttons
Hardware
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6.14 DIFFERENTIAL RING
Description
The User can select one of 14 Ring tones so that the iPECS Phone ring can be distinguished from
other nearby phones. Up to 8 Ring tones can be stored in the iPECS Phone permanent memory;
the first 4 tones are fixed, and the other Ring tones can be downloaded from a library of 10 Ring
tones stored in the System protected memory.
After downloading a tone from System memory, it can be selected as the Differential Ring Tone.
Operation
iPECS Phone
To download a Ring Tone from System memory:
1. Press the [PGM] button.
2. Dial 23 {Ring Tone Download code}.
3. Select the desired Ring tone location (5-8).
4. Select the Ring source using the [VOL UP]/[VOL DOWN] keys and press the [SELECT]
button or dial the appropriate ring number to select.
5. While listening to music,
- Dial 1 to save the selected music source
- Dial 2 to return previous step.
To select the downloaded Ring Tone:
1. Press the [PGM] button.
2. Dial 21 (Intercom Ring tones), or 22 (CO/IP Ring tones).
3. Press the [OK] soft button or fixed button.
4. Dial the desired Ring tone digit (5-8).
5. Press the [SAVE] button.
Conditions
1. The downloadable Ring tone files are stored in System memory as *.wav files with a
maximum length of 4 seconds. These files can be replaced as desired using the Web
Upload function.
2. Ring tone download is only supported at LIP-series terminals.
Programming
Related Features
Differential Ring
Hardware
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6.15 SAVED NUMBER REDIAL (SNR)
Description
The Last Dialed number on a CO/IP Call may be stored (up to 24 digits) in a buffer for future
Redial. This number is saved in memory until the User stores a new number. Numbers dialed for
subsequent calls do not affect the Save Number Redial (SNR) buffer.
Operation
Digital Phone
To save a Dialed number, while on a CO/IP Call:
1. After dialing, but before hanging up, press the [SPEED] button twice; the dialed number
will be stored in the SNR buffer.
To dial a Saved number:
1. Lift the handset or press the [SPEAKER] button.
2. Press the [SPEED] button.
3. Dial #.
Conditions
1. The SNR can be a maximum of 24 digits.
2. Dialing the Saved Number will automatically seize the CO/IP line that was used for the
original call; if the CO/IP Line is Busy, a CO/IP Line from the same group will be
selected and the saved number dialed. If all CO/IP lines from the group are busy, the
user will receive All Lines Busy tone and may select to Queue the call.
3. Dialing the SNR will automatically seize the DN that was used for the original call. If
the DN is used by another Station, automatically Prime DN will be selected and saved.
4. SNR is saved in permanent memory, protected from power failure.
5. Manually dialing a Flash during a CO call will cause only those digits after the Flash to
be stored and re-dialed as the SNR.
Programming
Related Features
Station Speed Dial
System Speed Dial
Last Number Redial (LNR)
Hardware
Digital Phone
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6.16 SPEAKERPHONE
Description
Digital Phones equipped with a Speakerphone can use the telephone hands-free in two-way
conversations.
Operation
Digital Phone
To activate the Speakerphone:
1. While on a Call or when placing a Call, press the [SPEAKER] button; the LED will
illuminate.
To switch from Handset to Speakerphone:
1. While on a Call, press the [SPEAKER] button; the LED will illuminate.
2. Replace Handset, the Speakerphone is activated.
To terminate a Speakerphone call:
1. While on a Call using the Speakerphone, press the [SPEAKER] button; the LED will
extinguish.
Conditions
1. If Automatic Speaker Select is enabled at the Station, pressing a DSS, DN, CO Line
Access Code or Speed Dial button will automatically activate the Speakerphone.
2. The [MUTE] button LED indicates the status of the Microphone, when lit the Microphone
is inactive.
3. When Group Listen is enabled, pressing the [SPEAKER] button while using the handset
will send audio to both the Handset and Speaker. However, only the Handset
microphone will be active; in order to activate the Speakerphone Microphone, the
Handset must be On-Hook.
4. Each Digital Phone equipped with Speakerphone is allowed/denied Speakerphone
operation based on System Database Admin. Programming.
5. When Headset operation is assigned for the Station, the Speakerphone is disabled and
the [SPEAKER] button activates the Headset audio path instead of the Speaker.
Programming
Station Data
1. Headset Ring (PGM 121-Index3)
2. Headset Mode (PGM 121-Index2)
Related Features
Mute
Group Listening
Automatic Speaker Select
Green Power Save
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6.17 STATION FLEXIBLE BUTTONS
Description
The Digital Phone incorporates a field of Flex buttons as well as the Fixed Feature buttons. The
Flex buttons are assigned in the System database to access features, functions and resources of
the System. Specifically, Flex buttons can be assigned as:







Empty button – No system database assignment.
{DSS} button – used to place One-touch ICM calls to a designated Station and display
Station status.
A Flex Numbering Plan, button activates the feature associated with the assigned digits
from the Flexible Numbering Plan.
A DN Flex button accesses and dials the assigned number.
An External Telephone Number including CO Access Code to make external call.
A CO Line Appearance button provides access to the individual CO Line assigned to
the Flex button. The CO Line button LED provides the status of the CO Line.
Fixed button activates the feature associated with the fixed button
With the exception of CO Line buttons, Flex buttons can be assigned at the station by the end-user.
If allowed in the database, the user can also assign or reassign CO Line buttons.
Operation
Digital Phone
To assign a Flex button at the station:
1. Press the [PGM] button.
2. Press the desired Flex button.
3. Select the type.
- 1: Telephone number or Feature code.
- 2: Fixed Button.
- 0: Delete.
4. Select the desired button type using the [VOL UP]/[VOL DOWN] key to assign a Fixed
button,
OR
5. Dial the desired number to create the Telephone number button.
6. Press the [SAVE] button.
To change the ring option of DN button:
1. Press the [PGM] button.
2. Press the desired DN Flex button.
3. Dial ‘1’ or ‘0’.
- 1: Immediate Ring
- 0: No Ring
4. Press the [SAVE] button.
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Conditions
1. Fixed button programming is supported when the Phone does not already have the
same Fixed button.
2. If a Fixed button or Dial Number button is set to not allow User modification according
to Admin. Programming, the User cannot change the button.
3. DN button can be assigned or changed by Admin. Programming. The station can only
change the ring option of DN button.
Programming
Numbering Plan
1. Flexible Numbering Plan (PGM 112-115)
Station Data
1. Station Flexible Button Assignment (PGM 126)
Related Features
Flexible Numbering Plan
Hardware
Digital Phone
6.18 STATION FLEXIBLE LED FLASH RATES
Description
The Flash Rates used with the various Flex buttons on the Digital Phone can be adjusted on a
System-wide basis according to Customer needs. Up to 48 different functions can be assigned
from of 15 different Flash Rates.
Operation
System
The System implements Flash Rates automatically based on Database entries.
Conditions
1. Available Flash rates and functions, which can be assigned, are given in the Admin &
Programming Manual.
Programming
System Data
Station Data
1. LED Data (PGM 234)
1. Station Flexible Button (PGM 126)
Related Features
Hardware
Digital Phone
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6.19 STATION ICLID CALL ROUTING
Description
The Station can employ Incoming Calling Line ID (ICLID) to determine appropriate routing for
Incoming External Calls.
Operation
Digital Phone
To assign ICLID at the Station:
1. Press [PGM] button and Dial 71, then the empty ICLID bin automatically will be
allocated.
2. Enter ICLID and press [SAVE] button.
3. Enter the Routing Destination, and press the [SAVE] button.
NOTE: Routing Destination can be a Station number, Hunt Group number or VMIB
Forward code.
To view the assigned ICLID at the Station:
1. Press [PGM] button and dial 72; ICLID information is displayed.
2. Press [VOLUMN UP/DOWN] to view the ICLID List.
To delete the assigned ICLID on the Station:
1. Press [PGM] button and Dial 72; ICLID information is displayed
2. Select the ICLID bin with [VOL UP]/[VOL DOWN] and press [SAVE] button.
3. Press [SPEED] button; confirmation tone will be presented.
4. Dial 1 (Delete).
Conditions
1. If the received ICLID does not match an entry in the Station ICLID List, the Station will
receive CO/IP Line Ringing.
2. This feature applies to all digital and analog CO Lines.
3. The ICLID received from the CO/IP Line must be a telephone number to match a
station ICLID List.
4. Each Station can have 10 ICLID numbers individually.
Programming
Related Features
Hardware
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6.20 STATION USER PROGRAMMING & CODES
Description
Users can program an array of Functions and Features, and Access Status information. The
Station User Program Codes used for these purposes are fixed as listed below.
User PGM Code
User Program Code Chart
Description
Remark
11
Intercom Answer Mode
1:H, 2:T, 3:P
12 + Name
User name creation
13 + Time
Set wake-up alarm time
2 digit for each character
HH/mm,
24-hour clock
14
Cancel Wake-up Alarm
15
Set language for the display
00-14
16
LCD Date Mode Change
DD/MM/YY or MMDDYY
17
LCD Time Mode Change
12 Hour/24 Hour
18
Set Backlight
0-3
21
ICM Ring Type
22
TRK Ring Type
23
Ring Download
24
Back Ground Music
31
Temporary COS
Auth. Code required
32
Auth. Code required
34
Retrieve COS
COS Override
(Walking COS)
Register Password
35
Call Log Protect
36
SMS Message Protect
41 + MSG number [xx]
Set Pre-defined Message.
42
Create a Station User Message
43
Send SMS Message
44
Receive SMS Message
LIP Series/LDP6000 Series
51 + x
Activate a mobile phone
X=1-2
52 + x
Register the mobile number
X=1-2
53 + x
Register the mobile CLI number
X=1-2
33
54 + Rm & Auth Code
Start a Conf Room
55 + Rm & Auth Code
Close a Conf Room
LIP-Series Only
Auth. Code required
LIP-Series/LDP6000-Series
0-9, MSG
*: User Custom # Deactivation
LIP Series/LDP6000 Series
61
Speaker/Headset Mode
Speak/Headset/E-MIC
62
Headset Ring Mode
Speaker/Headset/Both
71
Register Station ICLID
72
View Station ICLID
81
View IP Address
IP Phone/ DTIM/SLTM
82
View Mac Address
IP Phone/ DTIM/SLTM
83
View IP Phone version
80
Network Setting
91
System Version
92
System IP Address
LIP Series
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Feature Description & Operation
User PGM Code
Issue 1.0
DECT Program Code Chart
Description
Remark
12 + Name
User name creation
13 + time
Set wake-up alarm time
14
Cancel Wake-up Alarm
15
Set language for the display
00-14
31
Temporary COS
Auth Code
32
Auth Code
Auth Code
34
Retrieve COS
COS Override
(Walking COS)
Register Password
41 + MSG number [xx]
Set Pre-defined Message
0-9, MSG
*: User Custom # Deactivation
42
Create a Station User Message
51 + x
Activate a mobile phone
x= 1 –2
52 + x
Register the mobile number
x= 1 –2
53 + x
Register the mobile CLI number
X= 1-2
54 + Rm & Auth Code
Start a Conf Room
55 + Rm & Auth Code
Close a Conf Room
71
Register Station ICLID
72
View Station ICLID
91
System Version
92
System IP Address
33
2 digit for each character
HH/mm,
24-hour clock
Additionally, a Station User Program Menu display is provided on the Phone display to assist the
User in setting the Station User Program Code Features and Functions. The [VOL UP]/[VOL DOWN]
buttons are used to scroll through the Menu items and the Dial Pad is used to enter a selection.
Operation
Digital Phone
To activate a Station User Program Code Feature or Function:
1. Press the [PGM] button, the Station User Program Menu is displayed.
2. Use the [VOL UP]/[VOL DOWN] to display the desired menu item.
OR
3. Dial the desired Station User Program Code and additional inputs as required
Conditions
Programming
Related Features
Hardware
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Feature Description & Operation
Issue 1.0
6.21 TWO-WAY RECORD
Description
A Digital Phone User can record any active conversation to the Station User’s Internal/External
Mailbox or to a Phontage Hard Disk drive or UCS Client (where applicable). A {RECORD} button
must be assigned to access this feature and record Normal Incoming/Outgoing Calls.
Operation
Digital Phone
To assign a flexible button as a {RECORD} button:
Press [PGM] + {FLEX} + Button Feature Type(1) + {Two-Way Record Feature Code} + [SAVE]
To activate Two-Way Record:
1. While on an active CO/IP Call, press the {RECORD} button.
2. The Record tone will be heard, prompting the Parties on the Call that recording has
begun.
NOTE: To manage recordings, follow the procedures outlined in the Phontage or UCS
Client User Guide.
To stop Two-Way Record:
1. While on an active CO/IP Call that is being recorded by the Station, press the
{RECORD} button again.
OR
2. Hang-up, and return to idle.
Conditions
1. The {RECORD} button LED will flash at 120 ipm while recording.
2. Two-Way Recording feature is a manual recording, while the feature Call Recording is
an automatic recording method.
3. This feature is available when using the VMIB, Feature Server, or an external AA/VM,
using SMDI communications mode. When an external AA/VM system uses in-band
(DTMF) mode, Two-Way Record is not available.
4. Using Feature Server or VMIB, Internal Calls can be recorded as well as External Calls.
5. If a Destination for recording is not defined for the {RECORD} button, the Call Record
Destination defined is employed.
6. Conference Call is not supported for more than 2-parties.
7. When recording starts, the user hears two-way record warning tone. This tone is
defined tenant tone table at 73 [Two-Way Record Warning Tone].
Programming
Station
System
1. Auto Record Service (PGM 145-Btn 3)
2. Two-way Record Access (PGM 145-Btn 4)
3. Two-way Record Device (PGM 145-Btn 5)
1. Tone Table (PGM290)
Related Features
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Feature Description & Operation
Issue 1.0
Hardware
Digital Phone
VMIB, Feature Server or External SMDI based AA/VM system
Phontage or UCS Client
6.22 ANSWERING MACHINE EMULATION (AME)
Description
When internal or external calls are forwarded to VMIB, the user can check and hear saved
messages and also can record the call, using the {Mute} button. AME feature has LED Blinking
mode and Speaker Hearing mode. User can program an {AME} button to a flex button, and can
assign AME mode with this button.
 LED Blinking Mode—When a call is forwarded to VMIB, the {AME} LED button will blink as
notification; the user can hear saved voice conversations by pressing the {AME} button.
 Speaker Hearing Mode—When a call is forwarded to VMIB, the speaker automatically will
be open to hear the calling party. The user can listen to the call, save it, or pick-up the call
by pressing the {AME} button or {Mute} button.
NOTEIf user presses the {AME} button, the call will be connected without saving the message being left.
If user presses the {Mute} button, the conversation will start and it will be saved at the same time.
Operation
Digital Phone
To assign a flexible button as {AME }:
[PGM] + {FLEX} + Button Feature Type(1) + {AME Access Feature Code} + [SAVE]
To assign LED Blinking Mode:
1. Press the {AME} button.
2. Press 1 (LED Blinking Mode).
To assign Speaker Hearing Mode:
1. Press the {AME} button.
2. Press 2 (Speaker Hearing Mode)
To Delete AME Feature:
1. Press the {AME} button.
2. Press 0 (Disable)
To Answer a call in LED Blinking Mode:
1. When a call has been forwarded to VMIB, the {AME} Button will blink.
2. Press {AME} button to go to Speaker Hearing mode.
3. Press {AME} button to communicate without saving conversation,
OR
4. Press {Mute} Button to communicate with saving conversation
To Answer a call in Speaker Hearing Mode:
1. When a call is forwarded to VMIB, press the {AME} button to communicate without
saving conversation,
OR
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Issue 1.0
2. Press {Mute} Button to communicate while saving the conversation.
Conditions
1. VMIB Access feature has to be ON (enabled)
2. AME Function will be start when VMIB Forward feature is set.
Programming
Station
1. VMIB Access (PGM 145-Index1)
Related Features
Hardware
Digital Phone
VMIB, Feature Server or External SMDI based AA/VM system
Phontage or UCS Client
6.23 VOICE OVER
Description
This feature allows Digital Phone Users, to receive a voice announcement through the handset
receiver while on an existing call (CO, IP or Intercom). The Voice Over (OHVO) will be muted to
not interfere with the existing conversation. The Called Station User may respond to the Calling
Party using Call Wait.
Operation
Digital Phone
Placing a Voice Over (OHVO) while receiving a Busy signal:
1. Dial the {Voice-Over code}, selected in Tenant Intercom Busy One-Digit service.
OR
2. Press a pre-programmed {OHVO} button.
3. After the splash tone is heard, begin announcement.
Responding to a Voice Over announcement:
1. While on the active call, press the [HOLD] button, activating the Call Wait feature.
Conditions
1. The Receiving Station must be programmed to allow OHVO calls.
Programming
Station Data
System data
1. Voice Over Access (PGM 133-Index9)
1. Intercom Busy One-Digit Service (PGM 237)
Related Features
Hardware
Digital Phone
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Feature Description & Operation
7.
Issue 1.0
ATTENDANTS
7.1 ATTENDANT GROUP
Description
The System can have an Attendant Group (up to 5 Attendants) per Tenant. Each Attendant
position must be equipped with a multi-button Phone and may include multiple DSS Consoles.
There are 2 different destinations to cover Attendant duties in a Tenant as follows:
 Night Attendant Group – Can be assigned as Hunt Group and covers Attendant Calls
when all Attendants in a Tenant are in {DND}.status or the System is in Night Ring mode.
 Forward Destination – This can be assigned as Station/Hunt Group/Telephone Number
and it covers Attendant Call according to the Forward type of the Attendant group.
Operation
If set, Attendant Group operation is automatic.
Condition
1. The first Attendant (System Attendant) is assigned as Station 100 (default), and others
are not assigned.
2. Attendant Calls (using the Attendant Call Code) is routed to first available Attendant
according to Attendant Group Type (Terminal/Circular/Ring/Longest idle).
3. A member in Attendant Group can use all DN features.
4. If a member in the Attendant Group sets DND/FWD/Preselected Msg., Attendant Call
will not be received.
5. LIP/LKD/LDP series set for SADN-type can be assigned as the member of an
Attendant Group.
6. The Tenant of an Attendant member should be the same as Attendant Group.
Programming
Tenant Data
Numbering Plan
1. Attendant Group Assignment (PGM 270)
2. Attendant Group Greeting/Queuing Tone (PGM 271)
3. Attendant Group Attribute (PGM 272)
4. Night Attendant Group Assignment (PGM 275)
5. Night Attendant Group Greeting/Queuing Tone (PGM 276)
6. Night Attendant Group Attribute (PGM 277)
1. Feature Numbering Plan, Attendant Call (PGM 113)
Related Features
Hardware
Digital Phone
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Feature Description & Operation
Issue 1.0
7.2 NIGHT ATTENDANT GROUP
Description
This feature allows an Alternate Answer Point while the Attendant station is in an unavailable mode.
When in the unavailable mode, the next available Attendant in a Tenant will receive Attendant calls.
If All Attendants in a Tenant activates Night Attendant or the System is in Night mode, Calls will be
routed to the Night Attendant Group.
Operation
If set, Night Attendant Group operation is automatic.
Conditions
1. Night Attendant activates when all members of an Attendant Group activate DND; the
Night Group will receive Attendant Group Calls until Attendant Member Station is
available.
2. Night Attendant activates when Ring mode is changed to Night mode.
3. LIP/LKD/LDP series Phones set to SADN-type can be assigned as a member of a
Night Attendant Group.
Programming
Tenant Data
1. Night Attendant Group Assignment (PGM 275)
2. Night Attendant Group Greeting/Queuing Tone (PGM 276)
3. Night Attendant Group Attribute (PGM 277)
Related Features
Hardware
7.3 GREETING/QUEUING TONE SERVICE
Description
The System can provide a Greeting tone or Queuing tone when a call is routed to an Attendant
Group or Night Attendant Group.
When a call is routed to the Attendant/Night Attendant Group, the pre-assigned Greeting or
Queuing Tone will be provided to the caller. The tone will be provided according to the Tone
Time/Delay Time/Repeat counters. There are 5 types of Tones:
 NORMAL – System Tone (01-19, Tone Freq. in PGM 264)
 PROMPT – VMIB Prompt
 ANNOUNCEMENT – VMIB Announcement
 INT MOH
 EXT MOH
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Feature Description & Operation
Issue 1.0
Operation
If set, Greeting/Queuing Tone Service operation is automatic.
Conditions
Programming
Tenant Data
Table Data
1. Attendant Group Attribute (PGM 271-272)
1. Tone Frequency/Cadence (PGM 264)
Related Features
Hardware
7.4 FORWARD DESTINATION, OVERFLOW SERVICE
Description
This can be assigned as Station/Hunt Group/Telephone Number, covering Attendant Call
according to the Forward type of the Attendant Group. There are 4 kinds of Forward type in an
Attendant Group:
 Unconditional
 Queuing Overflow
 Queuing Timeout
 Queuing Overflow or Queuing Timeout
The Overflow Destination can be programmed as Station/Station Group/External number/NET
Destination.
Operation
To use the Unconditional Forward Overflow Destination:
1. Dial the {Attendant Call code}.
2. The Call is Routed to the Forward Destination.
To use the Queuing Overflow Forward Destination:
1. Dial the {Attendant call code}.
2. The Call is Queued when all Member Stations are in Busy mode.
NOTE: The Call will be Routed to the Forward Destination when max. queue has been
Overflowed.
To use Queuing Timeout Forward Destination:
1. Dial the {Attendant Call code}.
2. The call is Queued when all Member Stations are in Busy mode.
NOTE: Calls will be Routed to the Forward Destination when Queuing Time has expired.
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Feature Description & Operation
Issue 1.0
To use Queuing Overflow or Timeout as Forward Destination:
1. Dial the {Attendant Call code}.
2. The Call is Queued when all Member Stations are in Busy mode.
NOTE: The Call will be routed to the Forward destination when Queuing Time expires or
Max. Queue is overflowed.
Conditions
Programming
Tenant Data
1. Attendant Group Attribute (PGM 271-272)
Related Features
Hardware
7.5 ATTENDANT RECALL
Description
Unanswered or Abandoned CO/IP Calls that remain unanswered for the Hold or Transfer Hold
Timer (as applicable), will Recall at the Station that placed the Call on Hold. If the Call remains
unanswered for the assigned Recall Time, the first available Attendant will also receive the Recall.
The Attendant and Station will simultaneously receive the recall signal for the Attendant Recall
Timer period after which the System will disconnect the Call and return the CO/IP Line to Idle.
Operation
System
Attendant Recall operation is automatic.
Conditions
Programming
CO Line Data
Tenant Data
1. Incoming CO Alternate (PGM 169)
2. Outgoing CO Alternate (PGM 173)
1. Attendant Group Assign (PGM 270)
Related Features
Hold
Call Transfer
Hardware
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Feature Description & Operation
Issue 1.0
7.6 ATTENDANT STATION PROGRAM CODES
Description
Using the Attendant Station Program Codes, the Attendant can Print SMDR and Traffic Reports
on-demand, Assign Authorization Codes, Control certain User Features, Record VMIB
Announcements, etc. Items are available using the Program Code directly or scrolling the multilevel display menu using a Digital Telephone LCD screen.
The following Table indicates the Display Menu, including digits for selecting the Item, the Item
Description and any further required entries. The various levels of the Display Menu are indicated
by indentation.
NOTE: Some Program Codes are only available to the System Attendant or Stations allowed
access to Attendant Feature codes.
Example of User Program Code Chart
User PGM Code
Item Description
Remark
01 SMDR
011
PRINT STATION SMDR
Station Range
012
DELETE STATION SMDR
Station Range
013
PRINT FAILED CALL SMDR
014
DELETE FAILED CALL SMDR
015
DELETE ALL SMDR
016
ABORT PRINTING
02 TRAFFIC
021
PRINT TRAFFIC (TENANT)
022
PRINT TRAFFIC (CALL TYPE)
023
PRINT TRAFFIC (CO GRP)
03 COS / PASSWORD
031
TEMPORARY COS MODE
Station Range
032
RETRIEVE COS
Station Range
033
REGISTER PASSWORD
Station Range
034
CALL LOG PROTECT
Station Range
04 DATE / TIME
041
SET SYSTEM DATE
042
SET SYSTEM TIME
043
LCD DATE MODE
044
LCD TIME MODE
Station Range
045
SET WAKE UP
Station Range
046
RESET WAKE UP
Station Range
Station Range
05 MULTI MESSAGE
051
PRESELECTED MESSAGE
Station Range, MSG No
052
SET USER MESSAGE
Station Range
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Feature Description & Operation
User PGM Code
Issue 1.0
Item Description
Remark
06 VMIB ANNOUNCEMENT
061
LISTEN VM ANNOUCEMENT
062
RECORD VM ANNOUCEMENT
07 USER PROGRAM
071
STATION NAME
Station Range
072
LANGUAGE PROGRAM
Station Range
073
PREPAID CALL
Station Range
074
FEATURE CANCEL
Station Range
08 SYSTEM
081
DAY/NIGHT PROGRAM
082
MONITOR CONF ROOM
083
FORCED DELETE CONF ROOM
084
PPTP CONNECTION
Registered Server Number
09 USB
091
SOFTWARE UPGRADE
092
DB DOWNLOAD TO USB
093
DB UPLOAD TO USB
094
VMIB MSG DOWNLOAD
0# WTU SUBSCRIBE
Operation
Attendant
To activate an Attendant Station Program Code Feature or Function:
1. Press the [PGM] button, the Attendant Station Program Menu is displayed.
2. Dial 0 to access the Attendant Station Program codes (Display Menu).
3. Enter the desired code.
OR
4. Use the [VOL UP]/[VOL DOWN] or [NAVI UP]/[NAVI DOWN] button to display the desired
menu item and enter the desired code.
5. Enter any additional inputs, if required.
Condition
Programming
Tenant Data
1. Attendant Group Assign (PGM 270)
Related Features
Station Message Detail Recording (SMDR)
Traffic Analysis
Temporary Station COS/Lock Authorization Codes (Password)
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Feature Description & Operation
Issue 1.0
System Clock Set
VMIB Integrated Auto Attd/Voice Mail
Auto Service Mode Control
Hardware
Digital Phone
7.7 ATTENDANT CALL/QUEUING
Description
Any Station can call the Attendant by dialing the {Attendant Call code}. When an Attendant Call
encounters a Busy signal, the Call is Queued to the Attendant Group. The Call will be delivered to
the first available Attendant.
Operation
To call the Attendant:
1. Dial the {Attendant Call Code}.
Condition
1.
2.
3.
4.
Call Routing order follows the order of entry in the Attendant Assignments program.
The Calling Intercom party will receive a Ring-Back tone or MOH, as specified.
Calls to the Attendant Station Intercom number are sent to the Attendant Station dialed.
When an Attendant Calls another Attendant by dialing Station Number and encounters
a Busy signal, Busy tone is received and Call Wait/Voice Over is available.
Programming
Tenant Data
1. Attendant Group Assign (PGM 270)
Related Features
7.8 DAY/NIGHT/TIMED RING MODE
Description
The System Clock automatically controls Ring Mode; Ring assignments are applied based on the
Time of Day and Day of Week. Three modes of ring (Ring Assignments) are provided: Day, Night
and Timed.
The Attendant controls the System Ring Service mode changing from Auto Service Mode to Day,
Night or Timed Service mode. Based on the Service Mode selected, different Ring Assignments,
COS and Answering Privileges are invoked for System Users.
Operation
Attendant
To modify Day/Timed/Night Ring Mode manually (Attendant Only):
1. Press the [PGM] button.
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Issue 1.0
2. Dial 0 8 1 {Day/Night Program code}.
3. Select Tenant Number (0=All, or 1-9).
4. Select Ring mode (0=AUTO, 1=DAY, 2:=NIGHT, 3=TIMED).
To set Day/Timed/Night Ring Mode automatically (Auto Service Mode Control):
1. Press the [PGM] button.
2. Dial 0 8 1 {Day/Night Program code}.
3. Select Tenant Number (0=All, or 1-9).
4. Select Auto Ring mode (0=AUTO).
Conditions
1. Only Attendants can change Day/Timed/Night Ring Mode for the System manually and
program the Auto Ring Mode Selection Table.
2. A Station can receive Incoming Calls for CO Lines based on the Database assignments
and the System mode (Day/Night/Timed) when the Call arrives.
3. When the Auto Ring Selection Table is programmed, Ringing, COS and CO/IP Access
mode are changed automatically based on Times assigned in the Table.
4. The Attendant always has manual control of System mode by Enabling/Disabling the
Auto Service Mode Control.
Programming
Table Data
Tenant Data
1. System Time Table (PGM 253/254)
1. Attendant Group Assign (PGM 270)
2. Tenant Time Table Index (PGM 280)
Related Features
System Clock Set
Loud Bell Control (LBC)
Dialing Restrictions
Auto Service Mode Control
Hardware
7.9 DSS/DLS CONSOLES
Description
The System allows an unlimited number of DSS/DLS Consoles to be installed in the System. Up
to 5 DSS/DLS Consoles may be associated with a Station connected to a System. Each button on
the Console can be assigned as CO Line, Intercom, or Feature key.
The User or Administrator may then change individual Flex buttons as desired. Operation of the
DSS/BLF Console Flex buttons is the same as Flex buttons on the Digital Phone.
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Feature Description & Operation
Issue 1.0
Operation
Conditions
1. Each DSS/DLS Console is assigned to operate in connection with a specific Station.
2. There is no limit to the number of DSS/DLS units in a System beyond the basic System
capacities.
Programming
Station Data
Tenant Data
1. Station Type (PGM 120)
1. Attendant Group Assign (PGM 270)
Related Features
Station Flexible Buttons
DSS/BLF
Hardware
7.10 EZ-ATTENDANT
Description
The ez-Attendant is a Windows-based PC application that provides a visualization of the Attendant
functionality to simplify Attendant control of Features and Functions including Call Display, and
User and System status. ez-Attendant operates in conjunction with the Attendant Digital Phone to
simplify overall operation (refer to ez-Attendant Installation and User Guide).
Operation
Attendant
Operation of the ez-Attendant is described in detail in the ez-Attendant Installation and User
Guide.
Conditions
1. ez-Attendant requires installation of a System Lock-key.
Programming
Tenant Data
1. Attendant Group Assign (PGM 270)
Related Features
Hardware
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Feature Description & Operation
7.11 SYSTEM CLOCK SET
Description
The Attendant can set the System Time/Date.
Operation
Attendant
To set the System Date:
1. Press the [PGM] button.
2. Dial 041 {Attendant Station Program code}.
3. Enter the Date (MM/DD/YY).
4. Press the [SAVE] button, a confirmation tone is heard.
To set the System Time:
1. Press the [PGM] button.
2. Dial 042 {Attendant Station Program code}.
3. Enter the Time (HH/MM).
4. Press the [SAVE] button, a confirmation tone is heard.
Conditions
Programming
Tenant Data
System Data
1. Attendant Group Assign (PGM 270)
2. System Date & Time (PGM233)
Related Features
Least Cost Routing (LCR)
Station Message Detail Recording (SMDR)
Auto Service Mode Control
Day/Night/Timed Ring Mode
Hardware
206
Issue 1.0
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Feature Description & Operation
Issue 1.0
7.12 USB UPGRADE
Description
The Attendant can upgrade the System via USB memory. USB upgrade could be executed using
the Attendant Keyset. Before upgrading, a User must save the System ROM file
(GS55(56)MXXXX.rom) in USB memory.
Operation
Attendant
To upgrade the System using the Attendant Keyset:
1. Save System ROM file (GS55(56)MXXXX.rom) in USB memory.
2. Insert the USB memory to the USB port in MPB board.
3. Press the [PGM] button.
4. Dial 091 {Attendant Station Program code}.
MOUNT USB MEMORY
PLEASE WAIT…
5. Number of System ROM files in USB memory is displayed.
ROM FILE NUM : TOTAL 2
PRESS 0-1 TO VIEW FILE
6. Dial the Number of System ROM file to display the appropriate System ROM file name.
0 : GS56MA0Aa.rom
PRESS [HOLD] TO UPGRADE
7. Press the [HOLD] button to Upgrade the System.
0 : GS56MA0Aa.rom
PRESS [HOLD] TO UPGRADE
8. Following Upgrade Result is displayed and Keyset will return to Idle state.
SOFTWARE UPGRADE
USB UPGRADE SUCCESS
9. Restart the System.
Conditions
1. USB Upgrade in Attendant Keyset can support up to 10 ROM image files.
Programming
Tenant Data
1. Attendant Group Assign (PGM 270)
Related Features
Hardware
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Feature Description & Operation
Issue 1.0
7.13 USB DB UP/DOWNLOAD FROM/TO USB
Description
The Attendant can upload/download the System database
upload/download can be executed from the Attendant Station.
via
USB
memory.
Operation
Attendant
To download the System Database using the Attendant Keyset:
1. Insert the USB memory to the USB port in MPB board.
2. Press the [PGM] button.
3. Dial 092 {Attendant Station Program code}; the display will be as shown.
DB DOWNLOAD TO USB
PRESS OK/SAVE KEY
4. Press the [HOLD] /[OK] button to download the database.
DB DOWNLOAD TO USB
PLEASE WAIT…
5. Following download, the result is displayed and Keyset will return to Idle.
DB DOWNLOAD TO USB
DOWNLOAD SUCCESS
To upload the System Database using the Attendant Keyset:
1. Insert the USB memory to the USB port in MPB board.
2. Press the [PGM] button.
3. Dial 093 {Attendant Station Program code}.
MOUNT USB MEMORY
PLEASE WAIT…
4. Number of DB files in USB memory is displayed.
DB FILE NUM : TOTAL 2
PRESS 0-1 TO VIEW FILE
5. Dial the Number of DB file to display the appropriate DB file name.
0 :MGDB_ALL090101.adm
PRESS [HOLD] TO UPGRADE
6. Press the [HOLD] button to upload the Database.
7. Following Upload, the result is displayed and Keyset will return to Idle.
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Feature Description & Operation
Issue 1.0
DB UPLOAD FROM USB
UPLOAD SUCCESS
8. Restart the System.
Conditions
1. DB Upload Feature can support up to 10 ROM image files at the Attendant Keyset.
Programming
Tenant Data
1. Attendant Group Assign (PGM 270)
Related Features
Hardware
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Feature Description & Operation
8.
Issue 1.0
SLT
8.1 BROKER CALL
Description
Broker Call allows an SLT User to engage in 2 Calls, alternating between the two Parties, so that
the conversation with each Party is private.
There are two types of Broker Call:
 Transfer Broker Call – 2nd Call is originated by the SLT user.
 Call-Wait (Camp-On) Broker Call – 2nd Call is delivered to the SLT through a Call-Wait.
Operation
SLT
To activate a Transfer Broker Call:
1. While on an active Call, press the Hook-Switch to receive the Intercom Dial tone; the
active Call is placed on Exclusive Hold.
2. Place a second Call.
3. To alternate between calls, shortly press the Hook-Switch.
To activate a Call Wait Broker Call:
1. While on an Active Call, and an Incoming Call-Wait is received, press the Hook-Switch
to answer the incoming Call.
2. To alternate between Calls, shortly press the Hook-Switch.
Conditions
1. After a Hook-Switch (Flash), if the Call results in an Error, Busy, No Answer or an
Abnormal State, the SLT User may shortly press Hook-Switch to retrieve the Held Call.
2. During a Transfer Broker Call, if the SLT User goes On-Hook, the Broker Call Parties
are connected (Call Transfer).
3. During a Transfer Broker Call, if the active caller disconnects from the SLT User, the
Held Party, if another Station, is connected to the SLT.
4. During a Call-Wait Broker Call, if the SLT User goes On-Hook, the Active Call is
disconnected and the Held Call will Recall to the SLT.
5. During a Call-Wait Broker Call, if the Active Party disconnects from the SLT, the SLT
User receives an Error tone; after the SLT User goes On-Hook a Recall will be received.
6. If after a Hook-Switch (Flash), the User takes no action for duration of the Dial Tone
Timer, the SLT will receive an Error tone; once the SLT goes On-Hook, the SLT will
receive a Recall automatically.
Programming
Station Data
1. Hook Flash option when transfer (PGM 124-Index6)
Related Feature
Call Transfer
Hardware
210
IPECS
- MG Release 1
Feature Description & Operation
Issue 1.0
8.2 HOOK-FLASH MODE
Description
To prohibit any service after Hook-Flash, SLT Hook-Flash can be disabled or dropped or ignored.




Disable Mode – When Hook-Flash detected, the previous Line will be continued, and the
Line is not Dropped.
Flash Drop – When Hook-Flash Flash detected, previous conversation will be disconnected.
Flash Ignore – All Hook-Flash is ignored.
Hold Release – During the conversation when a SLT user hook-flashes, the previous line is
placed on hold; if the SLT user hangs-up without being transferred, the previous line will be
disconnected automatically.
Operation
Conditions
Programming
Station Data
1. Hook Flash Mode (PGM 132-Index7)
Related features
Hardware
SLT
8.3 HOWLER TONE
Description
When an SLT station goes Off-Hook and does not initiate dialing for the duration of the Dial Tone
Timer, delays dialing between digits in excess of the Inter-Digit Timer, or stays Off-Hook at the
completion of activating a Feature or Program, the Station will present the Howler tone as an Error
indication and the Call attempt will be abandoned. In order to complete the Call, the User must
return to On-Hook and restart the Call.
Operation
System
The System will deliver a Howler tone automatically, as required.
Conditions
1. Howler Tone is sent after Error tone.
2. Lock-out occurs when Howler tone starts.
Programming
Station
1. Howler Tone (PGM 121-Index7)
211
IPECS
- MG Release 1
Feature Description & Operation
Issue 1.0
Related Features
Intercom Lock-Out
Hardware
8.4 SLT MESSAGE WAIT INDICATION
Description
All SLT devices will receive a Stutter dial tone as an audible Message Wait Indication. In addition,
Industry-standard Message Wait telephones may be connected to the System. Software included
will cause the Message Wait lamp to Flash when a messaging is waiting.
Operation
System
The System will switch the 90 VDC lamp On and Off for enabled SLTs for visual Message Wait,
and will provide a Stutter dial tone as an audible Message Wait indication.
Conditions
1. The System will switch a SLT 90 VDC lamp On and Off (Flash).
2. Although the SLT Battery Feed is removed during the 90 VDC On-cycle, the System
will recognize an SLT Off-Hook event.
3. The SLT must incorporate a 90 VDC neon lamp that is connected directly across the tip
and ring of the voice network.
Programming
Station Data
1. Station Type (PGM 120-Index1)
Related Features
Hardware
SLT w/90 VDC Neon lamp
8.5 SLT NAME REGISTRATION
Description
A SLT user has the capability to program the User Name so that a Calling Station with an LCD can
see the associated Name instead of the Station number.
Operation
SLT
To register a name at the SLT:
1. Lift the handset.
2. Dial {Name Register Feature Code}.
3. Enter name (refer to Alphanumeric Chart).
212
IPECS
- MG Release 1
Feature Description & Operation
Alphanumeric Entry Chart
Q – 11
Z – 12
. – 13
1 – 10
A - 21
B - 22
C - 23
2 - 20
D - 31
E - 32
F - 33
3 - 30
G – 41
H - 42
I - 43
4 - 40
J - 51
K - 52
L - 53
5 - 50
M - 61
N - 62
O - 63
6 - 60
P - 71
R - 72
S - 73
Q - 7*
7 - 70
T - 81
U - 82
V - 83
8 - 80
W - 91
X - 92
Y - 93
Z - 9#
9 - 90
Blank - *1
: - *2
, - *3
0-00
#
4. Press the Hook-Switch; the confirmation tone will be heard.
To delete the Name at the SLT:
1. Lift the handset.
2. Dial {Name Register Feature Code}.
3. Press the Hook-Switch; confirmation tone will be heard.
Conditions
Programming
Related Features
Dial-by-Name
Station Speed Dial
Hardware
213
Issue 1.0
IPECS
- MG Release 1
Feature Description & Operation
9.
Issue 1.0
SIP PHONE
9.1 SIP TERMINAL REGISTRATION
Description
The System supports the LG-Nortel SIP-based videophone, LVP-2000, as well as other third party
SIP phones. Compatible SIP phones support the Internet Engineering Technical Committee
standard RFC3261 for real-time communications over the Internet. Once registered, the System
will deliver services to the SIP Phone. Operation of the SIP Phone generally follows the steps
outlined for an SLT.
Operation
Web Admin
To register a SIP Phone:
1. Select IP Phone Registration Table.
2. Enter the Auth ID, Password, and User ID of SIP Phone.
3. Click the Save button.
SIP Phone
1. Configure SIP Phone settings (ex. IP address, Subnet mask, Gateway, Telephone
number, Proxy Address, Expiration Timer, etc.); the Telephone is the Station number to
be assigned to Phone by System and the Proxy Address is the System MPB IP
address.
2. Boot the SIP Phone, which will activate registration with the System.
Conditions
1.
2.
3.
4.
The SIP Phone not supporting standard SIP protocol is not supported.
Support for 3rd-party SIP phones requires a license.
The 3rd-party applications supporting standard SIP protocol can be registered.
The System checks the SIP status periodically; if the System does not receive the
‘REGISTER’ message from the SIP Phone in Registration Time, the SIP Phone
registration attempt is cancelled.
5. A VOIB channel is needed for the SIP Phone to Place or Receive Calls.
Programming
Related Features
Hardware
214
IPECS
- MG Release 1
Feature Description & Operation
Issue 1.0
9.2 SIP NAME REGISTRATION
Description
If the SIP phone has a Function to register its own Phone Name, when a call is placed, the SIP
Phone Name is displayed on the Called Party Station.
Operation
Conditions
Programming
Related Features
Hardware
9.3 SIP PLACING CALLS
Description
The SIP Phone can place Intercom or External Calls. To place a Call, a VOIB channel should be
available.
Operation
To place an Intercom Call:
1. Dial station number.
2. Press the [OUTGOING] button on the SIP Phone.
To place an External Call:
1. Dial the {CO Access Code} and telephone number.
2. Press the [OUTGOING] button on SIP Phone
Conditions
1. If the SIP phone does not have an [OUTGOING] button, dial ‘#’ or wait in order to make
a Call (refer to the SIP Phone manual for further information).
2. The SIP phone must be registered correctly to be operational.
3. For SIP Phone Features (ex., Redial or Call Log) to work, the phone must be enabled
with those features and be able to place a call using its own function.
4. Available features when making calls include:
 Intercom Call
 CO Line Call
 ATD Call
 Call Pick-Up
 System Speed Dial
 Station Group Call
215
IPECS
- MG Release 1
Feature Description & Operation






Issue 1.0
Interphone Group Call
Conference Room
Paging or Meet-me Page
Announcement
Voicemail
Call Park Response
Programming
Related Features
Hardware
9.4 SIP CALL PICK-UP
Description
The SIP phone can Pick-Up Intercom or Incoming CO Line Calls for other Stations.
Operation
To answer an Incoming call:
1. When Ringing is received and caller number is displayed, lift handset or press
[ANSWER] button on SIP Phone.
Conditions
1. For SIP Phone Features (ex., Receive Calls, etc.) to work, the phone must be enabled
with those features and be able to place a call using its own function.
Programming
Related Features
Hardware
9.5 SIP HOLD CALL
Description
The SIP Phone can place an Active Call on Hold.
Operation
To place an Exclusive Hold:
1. While on an Active Call, press the [HOLD] button; the Call will be placed on Exclusive
Hold, and will not be able to be accessed by other Stations.
216
IPECS
- MG Release 1
Feature Description & Operation
Issue 1.0
Conditions
1. If the SIP phone has a Call Hold Function, it will not operate correctly if the Hold
message is not compatible between the SIP Phone and the System.
Programming
Related Features
Hardware
9.6 SIP TRANSFER CALL
Description
The SIP phone can Transfer an Active Call.
Operation
To Transfer an Active Call:
1. While on an Active Call, press the [TRANSFER] button on SIP Phone.
2. Dial Station Number where the call will be transferred.
Conditions
1. If the SIP phone has a Transfer Function, it will not operate correctly if the Transfer
message is not compatible between the SIP Phone and the System.
Programming
Related Features
Hardware
9.7 SIP CALL FORWARD
Description
The SIP phone can set-up Call Forward.
Operation
Refer to the SIP Phone User Guide to set-up Call Forward.
Conditions
1. If the SIP phone has a Call Forward Function, it will not operate correctly if the Call
Forward message is not compatible between the SIP Phone and the System.
Programming
Related Features
Hardware
217
IPECS
- MG Release 1
Feature Description & Operation
Issue 1.0
9.8 SIP DO NOT DISTURB (DND)
Description
The SIP phone can set Do Not Disturb (DND) when Station User is in need of privacy to complete
the current Call (rejects incoming calls until Phone returns to Idle).
Operation
To Activate DND:
1. While on an Active Call, press the [DND] button on SIP Phone; incoming calls will be
rejected until the phone returns to Idle (cancel DND mode).
Conditions
1. If the SIP phone has a DND Function, it will not operate correctly if the DND message
is not compatible between the SIP Phone and the System.
Programming
Related Features
Hardware
9.9 SIP 3-PARTY CONFERENCE
Description
The SIP phone can make a 3-party conference.
Operation
Refer to the SIP Phone User Guide to set up a Conference.
Conditions
1. If the SIP phone has a Conference Function, it will not operate correctly if the
Conference message is not compatible between the SIP Phone and the System.
Programming
Related Features
Hardware
218
IPECS
- MG Release 1
Feature Description & Operation
Issue 1.0
9.10 SIP CALL WAIT/BROKER CALL
Description
The SIP phone can initiate Broker Call when the SIP Phone User receives Call Wait indication.
Operation
Refer to the SIP Phone User Guide to initiate Broker Call.
Conditions
1. If the SIP phone has a Call Wait/Broker Call Function, it will not operate correctly if the
Call Wait/Broker Call message is not compatible between the SIP Phone and the
System.
Programming
Related Features
Hardware
9.11 SIP SMS
Description
The SIP phone can Send and Receive SMS messages with other Stations.
Operation
Refer to the SIP Phone User Guide for SMS.
Conditions
1. If the SIP phone has a SMS Function, it will not operate correctly if the SMS message
is not compatible between the SIP Phone and the System.
Programming
Related Features
Hardware
219
IPECS
- MG Release 1
Feature Description & Operation
Issue 1.0
9.12 SIP VOICE MAIL NOTIFICATION
Description
The SIP phone can receive a notification when another Station leaves Voicemail. The SIP phone
must be enabled with Voicemail Notification.
Operation
If set, Voicemail Notification is automatic.
Conditions
1. If the SIP phone has a Voicemail Function, it will not operate correctly if the Voicemail
is not compatible between the SIP Phone and the System.
Programming
Related Features
Hardware
9.13 SIP VIDEO CALL
Description
The SIP phone can make a Video Call using a Video Phone. To make a Video Call, the Stations
must be enabled for Voice Calling.
Operation
Refer to the SIP Phone User Guide for Video Call.
Conditions
1. The System does not transfer the Video Codecs between Video Phones; if Phones
have different Video Codecs, an Audio Call will be established instead of a Video Call.
2. To make a Video Conference, it is necessary to have an additional Video Conference
System (ex., IP-polycom).
Programming
Related Features
Hardware
220
IPECS
- MG Release 1
Feature Description & Operation
10.
Issue 1.0
APPENDIX
10.1 NUMBERING PLAN SET
1) Basic Number
No
Name
1
Station Number
2
CO Group Access Code
3
No
1
Station Group Number
Name
Station Number
2
CO Group Access Code
3
Station Group Number
2) Feature Code
No
Feature Name
NUM SET 1
NUM SET 2
NUM SET 3
100 ~ 473
100 ~ 699
1000 ~ 1647
1,
801 ~ 872(MG-300)
801 ~ 824(MG-100)
620 ~ 669(MG-300)
620 ~ 639(MG-100)
0,
*801 ~ *872(MG-300)
*801 ~ *824(MG-100)
*620 ~ *669(MG-300)
*620 ~ *639(MG-100)
9,
801 ~ 872(MG-300)
801 ~ 824(MG-100)
620 ~ 669(MG-300)
620 ~ 639(MG-100)
NUM SET 4
NUM SET 5
NUM SET 6
2000 ~ 2647
2000 ~ 2647
1,
401 ~ 472(MG-300)
401 ~ 424(MG-100)
620 ~ 669(MG-300)
620 ~ 639(MG-100)
0,
801 ~ 872(MG-300)
801 ~ 824(MG-100)
620 ~ 669(MG-300)
620 ~ 639(MG-100)
0,
801 ~ 872(MG-300)
801 ~ 824(MG-100)
*620 ~ *669(MG-300)
*620 ~ *639(MG-100)
NUM SET 1
NUM SET 2
NUM SET 3
Attendant Call
0
*9
0
2
Conference Room 1
571
*571
571
3
Conference Room 2
572
*572
572
4
Conference Room 3
573
*573
573
5
Conference Room 4
574
*574
574
6
Conference Room 5
575
*575
575
7
Conference Room 6
576
*576
576
8
Conference Room 7
577
*577
577
9
Conference Room 8
578
*578
578
10
Conference Room 9
579
*579
579
11
Internal Page
543
*543
543
12
Personal VM Page
544
*544
544
13
Announcement Page For
Attendant
Page Auto Answer
545
*545
545
546
*546
546
Internal Page Answer
(Meet-Me Page)
External Page
547
*547
547
548
*548
548
15
16
Remark
7000 ~ 7647
1
14
Remark
17
Internal-External Page All
549
*549
549
18
Call Forward Register
554
*554
554
221
Remark
543 + 00, xx
00: All Call Page
Xx: Page Group #
554 + Type +
Destination
IPECS
- MG Release 1
Feature Description & Operation
No
19
Feature Name
NUM SET 1
NUM SET 2
NUM SET 3
514
*514
514
20
Pilot Hunt Call Forward
Register
Pilot Hunt Call Forward Cancel
515
*515
515
21
DND Status Change
516
*516
516
22
DND Delete
517
*517
517
23
Account Code
550
*550
550
24
CO Flash
551
*551
551
25
Last Number Redial
552
*552
552
26
Station Speed PGM
553
*553
553
27
Speed Dial
555
*555
555
28
MWI Register
556
*556
556
29
MWI Answer
557
*557
557
30
MWI Cancel
559
*559
559
31
Call Back Register
518
*518
518
32
Call Back Cancel
519
*519
519
33
Group Call Pickup
566
*566
566
34
Direct Call Pickup
7
*7
7
35
Walking COS
520
*520
520
36
Call Parking Location
541
*541
541
37
PGM Mode Access
521
*521
521
38
Two-Way Record
522
*522
522
39
VMIB Access
523
*523
523
40
AME Access
524
*524
524
41
CO Line Access
88
*88
88
42
VM MWI Enable
*8
*5#8
*8
43
VM MWI Cancel
*9
*5#9
*9
Issue 1.0
Remark
514 + Type +
Destination
541 + xx
Xx: Parking Location
(00 ~ 49)
88 + xxx
Xxx: CO Line #
(001 ~ 200 : MG-300
01 ~ 80 : MG-100)
44
MCID Request
*0
*5#0
*0
45
Unsupervised Conf Extend
5##
*5##
5##
46
PTT Group Access
538
*538
538
47
Hot Desk Log In/Log out
525
*525
525
48
Name Register
526
*526
526
49
Create Conf Room
527
*527
527
527 + Conf. Room #
50
Delete Conf Room
528
*528
528
528 + Conf. Room #
51
Wake Up Register
529
*529
529
529 + HH:MM
52
Wake Up Cancel
530
*530
530
53
Temporarily COS Down
531
*531
531
54
Cancel Temp COS Down
532
*532
532
55
Password Change
533
*533
533
56
Inter-Phone Group Access
534
*534
534
57
Call Wait Request
535
*535
535
58
Preselected MSG PGM
536
*536
536
222
524 + (0~9,*)
0 ~ 9: PTT Group #
*: Log out
IPECS
- MG Release 1
Feature Description & Operation
Issue 1.0
NUM SET 1
NUM SET 2
NUM SET 3
537
*537
537
Call Based CLIR
582
*582
582
CLIR Access
583
*583
583
62
COLR Access
584
*584
584
63
Pilot Hunt Call
585
*585
585
64
Command Call Oneway
581
*581
581
65
Command Call Conf
580
*580
580
66
Intrude Register
589
*589
589
67
Camp On Register
590
*590
590
68
OHVO Register
591
*591
591
69
Mobile Num Register
592
*592
592
No
Feature Name
59
Forced Handsfree Call
60
61
70
Mobile CLI Register
593
*593
593
71
Mobile Access
594
*594
594
72
CCR Access
670
*670
670
73
CCR Access And Drop
671
*671
671
74
System Hold
560
*560
560
75
Return Held CO
8**
*8**
8**
76
Sys Memo
675
*675
675
77
DISA Tone Service
678
*678
678
78
All Feature Cancel
679
679
679
79
Add Conf Member
680
*680
680
80
System Alarm Reset
565
*565
565
81
Fault Alarm Reset
564
*564
564
82
Door Open
#*1
#*1
#*1
83
Keypad Facility
##*
##*
##*
84
T-Net Log-In/Out
586
*586
586
85
Universal Answer
587
*587
587
86
USB Call Record
588
*588
588
87
Delete All VM Message
681
*681
681
88
VM Page Message Record
682
*682
682
89
Direct VM Transfer
683
*683
683
90
Loop Key
684
*684
684
91
Call Log
685
*685
685
NUM SET 4
NUM SET 5
NUM SET 6
No
Feature Name
1
Attendant Call
0
9
#9
2
Conference Room 1
571
571
*571
3
Conference Room 2
572
572
*572
4
Conference Room 3
573
573
*573
5
Conference Room 4
574
574
*574
6
Conference Room 5
575
575
*575
7
Conference Room 6
576
576
*576
8
Conference Room 7
577
577
*577
9
Conference Room 8
578
578
*578
10
Conference Room 9
579
579
*579
223
Remark
Remark
IPECS
- MG Release 1
Feature Description & Operation
No
Feature Name
Issue 1.0
NUM SET 4
NUM SET 5
NUM SET 6
11
Internal Page
543
543
*543
12
Personal VM Page
544
544
*544
13
Announcement Page For
Attendant
Page Auto Answer
545
545
*545
546
546
*546
Internal Page Answer
(Meet-Me Page)
External Page
547
547
*547
548
548
*548
14
15
16
17
Internal-External Page All
549
549
*549
18
Call Forward Register
554
554
*554
19
514
514
*514
20
Pilot Hunt Call Forward
Register
Pilot Hunt Call Forward Cancel
515
515
*515
21
DND Status Change
516
516
*516
22
DND Delete
517
517
*517
23
Account Code
550
550
*550
24
CO Flash
551
551
*551
25
Last Number Redial
552
552
*552
26
Station Speed PGM
553
553
*553
27
Speed Dial
555
555
*555
28
MWI Register
557
556
*556
29
MWI Answer
558
557
*557
30
MWI Cancel
559
559
*559
31
Call Back Register
518
518
*518
32
Call Back Cancel
519
519
*519
33
Group Call Pickup
**
566
*566
34
Direct Call Pickup
7
7
*7
35
Walking COS
520
520
*520
36
Call Parking Location
541
541
*541
37
PGM Mode Access
521
521
*521
38
Two-Way Record
522
522
*522
39
VMIB Access
523
523
*523
40
AME Access
524
524
*524
41
CO Line Access
88
88
88
42
VM MWI Enable
*8
*8
*5#8
43
VM MWI Cancel
*9
*9
*5#9
44
MCID Request
*0
*0
*5#0
45
Unsupervised Conf Extend
5##
5##
*5##
46
PTT Group Access
538
538
*538
224
Remark
543 + 00, xx
00: All Call Page
Xx: Page Group #
554 + Type +
Destination
514 + Type +
Destination
541 + xx
Xx: Parking Location
(00 ~ 49)
88 + xxx
Xxx: CO Line #
(001 ~ 200 : MG-300
01 ~ 80 : MG-100)
524 + (0~9,*)
0 ~ 9: PTT Group #
*: Log out
IPECS
- MG Release 1
Feature Description & Operation
No
47
Feature Name
Hot Desk Log In/Log out
Issue 1.0
NUM SET 4
NUM SET 5
NUM SET 6
525
525
*525
Remark
48
Name Register
526
526
*526
49
Create Conf Room
527
527
*527
527 + Conf. Room #
50
Delete Conf Room
528
528
*528
528 + Conf. Room #
51
Wake Up Register
529
529
*529
529 + HH:MM
52
Wake Up Cancel
530
530
*530
53
Temporarily COS Down
531
531
*531
54
Cancel Temp COS Down
532
532
*532
55
Password Change
533
533
*533
56
Inter-Phone Group Access
534
534
*534
57
Call Wait Request
535
535
*535
58
Preselected MSG PGM
536
536
*536
59
Forced Handsfree Call
537
537
*537
60
Call Based CLIR
582
582
*582
61
CLIR Access
583
583
*583
62
COLR Access
584
584
*584
63
Pilot Hunt Call
585
585
*585
64
Command Call Oneway
581
581
*581
65
Command Call Conf
580
580
*580
66
Intrude Register
589
589
*589
67
Camp On Register
590
590
*590
68
OHVO Register
591
591
*591
69
Mobile Num Register
592
592
*592
70
Mobile CLI Register
593
593
*593
71
Mobile Access
594
594
*594
72
CCR Access
670
670
*670
73
CCR Access And Drop
671
671
*671
74
System Hold
560
560
*560
75
Return Held CO
8**
8**
*8**
76
Sys Memo
675
675
*675
77
DISA Tone Service
678
678
*678
78
All Feature Cancel
679
679
*679
79
Add Conf Member
680
680
*680
80
System Alarm Reset
565
565
*565
81
Fault Alarm Reset
564
564
*564
82
Door Open
#*1
#*1
#*1
83
Keypad Facility
##*
##*
##*
84
T-Net Log-In/Out
586
586
*586
85
Universal Answer
587
587
*587
86
USB Call Record
588
588
*588
87
Delete All VM Message
681
681
*681
88
VM Page Message Record
682
682
*682
89
Direct VM Transfer
683
683
*683
90
Loop Key
684
684
*684
91
Call Log
685
685
*685
225
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