Promise Array Management Utility, Ver. 2

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Promise Array
Management
User Manual
TM
Promise Array Management™ User Manual
Copyright
Copyright by Promise Technology, Inc. (“Promise”), 2001. No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise.
Trademarks
All trademarks are the property of their respective holders.
Notice
Although Promise has attempted to ensure the accuracy of the content of this
manual, it is possible that this document may contain technical inaccuracies,
typographical, or other errors. Promise Technology, Inc. assumes no liability
for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error,
including, but not limited to loss of data or profits.
Promise provides this publication “as is” without warranty of any kind, either
express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise reserves the right to make changes in the product design, layout, and
driver revisions without notification to its users.
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Promise Array Management™ User Manual
Table of Contents
Introduction
1
Promise Technology, Inc.
1
What is Promise Array Management Utility?
1
Key Features
2
System Requirements
2
Operating System Support
2
Promise Array Management™ Setup
4
PAM Installation
4
Custom Installation
4
PAM Installation
5
PAM Administration
Creating Message Servers and Agents
Adding/Deleting New Users
Setting Up A New Array
Array Administration
Setting Up Email Notification
Identifying Problems
9
9
9
9
10
10
10
PAM Quick Reference
To Create a New Message Server
Accessing Message Agent
Creating a New User
Deleting an Existing User
Creating a New Array
Deleting an Existing Array
Setting Up E-mail Alert Notification
Adding a User to the Current Recipients List
Removing a User from the Current Recipients List
Adding/Removing Events to/from Email Alert Notification
10
10
11
11
11
11
13
13
13
13
14
Using PAM
15
Main Window
Using Tree View
Using Object View
Using Information View
Using Status Bar
15
15
16
17
17
PAM Pull-Down Menu/Toolbar
Using Pull-Down Menu Items
Using View Pull-Down Menu
Using Connection Pull-Down Menu
17
17
18
18
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Using Preference Pull-Down Menu
Using Help Pull-Down Menu
Using Help Topics
Using PAM Toolbar
19
19
20
21
Console Functions
Creating a New Message Server
Viewing Console Object icons
22
22
23
Message Server Functions
Deleting a Message Server
Disconnecting a Message Server
Connecting the Message Server
Switching to another Server
Viewing Message Server Object Icons
Viewing Message Server Information
24
24
24
25
25
26
26
Message Agent Functions
Accessing Message Agent
Creating A New User
Setting Up E-mail Alert Notification
Adding a User to an Email Receiver List
Removing a User From an Email Receiver List
Adding/Removing Events to/from Email Alert Notification
Scheduling Array Synchronization
Viewing Message Agent Object icons
Message Agent Information View
27
27
27
28
29
29
30
30
31
31
User Management Functions
Creating A New User
Deleting an Existing User
Changing Passwords
Assigning User Rights
Viewing User/Admin Object icons
User Information View
35
35
35
36
36
36
36
I2O_RAID Functions
Viewing I2O RAID Object icons
Information View
38
38
38
Controller (IOPx or FTPx) Functions
Creating a New Array
Reading/Clearing Events from the RAID Memory Buffer
Using The Event Viewer
Viewing Controller (IOPx or FTPx) Object icons
Controller Information View
39
39
41
41
42
42
SuperTrak Options
Rebuild Setting
Controller Setting
Cache Setting
Setting Disk Parameters Option
43
43
43
44
44
FastTrak Options
Setting Rebuild Options
Setting PCI Bus Utilization Option
Setting Disk Parameters Option
44
44
44
45
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Channel (chx) Functions
Viewing Channel Object icons
45
45
Hard Drive Functions
Hard Drive Information View
45
45
Enclosure Functions
Enabling Rebuild/Synchronization Beeper
Viewing Enclosure Object icons
Enclosure Information View
46
46
47
47
Array Functions
Deleting an Existing Array
Rebuilding An Array
Using Rebuild Wizard
To Stop Rebuild
Array Synchronization
Halting Synchronization
Viewing Array Object icons
Information View
48
48
48
49
51
51
52
52
53
Index
55
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Manual Conventions
Common identifiers:
↵
-
Press the Enter key
[Key]
-
Press the key(s) shown within the brackets
Note:
-
Supplementary note containing important information
Common expressions:
Left-click
-
Move the mouse cursor over the specified target then click once
with the left mouse button.
Right-click
-
Move the mouse cursor over the specified target then click once
with the right mouse button.
Double-click
-
Move the mouse cursor over the specified target then click twice
rapidly with the left mouse button.
Drag and drop
-
Position the mouse cursor over the indicated icon, depress and
hold the left mouse button while moving the cursor. Release the
left mouse button to drop the icon at the new location.
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NOTES
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Introduction
Promise Technology, Inc.
Promise Technology, Inc. was founded in San Jose, California in 1988 and established a
proven track record for leading edge storage controller products. With an innovative product
line, the company has pioneered ATA RAID storage, allowing users to configure RAID
arrays using low-cost Ultra ATA drives. Promise Technology was the first to introduce
caching controllers to MFM, and then IDE drives, first to fully support Ultra ATA/33/66 and
Ultra ATA/100 drives, and the first to develop a RAID 0,1 card for Ultra ATA drives.
What is Promise Array Management Utility?
Promise Array Management (PAM) utility is Promise Technology’s array and system
monitoring utility. With PAM, you can monitor your arrayed hard drives, rebuild arrays, and
check the operation of server-level components (fans, etc.). There are three basic software
components to PAM: the Message Server, the Message Agent, and the Remote Monitoring
Utility.
Before moving on to the actual installation process, we will describe where the PAM
components should be installed in a typical network, what hardware they should be
associated with, and what function each component performs.
Workstation
with PAM Utility
Workstation
with PAM Utility
InterNet
Firewall
File Server
PAM Utility
Message Server
IntraNet / LAN
PAM Utility
Message Agent
Controller Driver
PAM Utility
Message Agent
Controller Driver
Controller
Array
Hard Drives
Controller
Workstation
with PAM Utility
Figure 1 Typical PAM Component Installation
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Array
Hard Drives
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A typical installation of the PAM software components on a network might look like Figure 1
on page 1. The major elements of this network are (from top to bottom):
•
Remote Monitoring Stations (via Internet)
•
Main Network File Server (with direct Internet access via a Firewall)
•
Internal RAID stations (connected via Intranet/LAN)
•
Internal Monitoring Station
As shown, different components of PAM are installed on each of the network elements.
(1)
PAM Monitoring Utility - The PAM Monitoring Utility (the GUI that you will be
using) may be installed on any system element with a TCP/IP connection where
you want to perform monitoring. As shown in Figure 1, the PAM utility is installed on
the main File Server, on both RAID stations, on two remote systems over the
Internet, and on one internal system.
NOTE: For security reasons, array maintenance features can only be performed at
the actual server location of a RAID and are unavailable at all other consoles.
(2)
Message Server - The Message Server software component serves as the main
link between all of the PAM compatible arrays residing on the network, the internal
Intranet/LAN (via TCP/IP protocols), and remote monitoring stations communicating
via the Internet. For remote Internet monitoring, the Message Server component
must be installed on a machine with a unique IP address that is visible to the
Internet (as in our example). From its central communications position, the
Message Server software interfaces with all of the PAM compatible arrays located
on the LAN and allows all system elements (with the GUI installed) to see those
arrays. The File Server where the Message Server software is installed may or may
not house a PAM compatible array, such as the FastTrak or SuperTrak RAID
controllers. In our example on Figure 1, it does not.
(3)
Message Agent - The Message Agent software component must be installed on
each file server that will house a PAM compatible array. The Message Agent
communicates with both the Message Server and the PAM compatible controller.
Key Features
The following are key features of the Promise Array Management (PAM) utility RAID
system:
System Requirements
®
®
Windows NT 4.0 /Windows 2000 (or later) on workstations; Windows NT 4.0/Windows
®
2000 or Windows 95 (or later) on remote workstations. A PAM compatible array must be
installed on a Windows NT or Windows 2000.
Operating System Support
While PAM is designed to specifically support Windows NT 4.0/2000 and later, users may
employ other operating systems to access many of its operational features. What follows is
a brief description of the different support levels available for each operating system:
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Windows NT/Windows2000
Windows NT 4.0 or Windows 2000 is recommended to take full advantage of all
the features of the Promise Array Management Utility. The PAM utility installed on
the file server or PAM compatible RAID will only function on a Windows
NT/Windows 2000 system.
Windows 95/98/Me
The PAM utility may be implemented on a Windows 95/Windows 98 station or
remote terminal to remotely monitor PAM compatible arrays that exist on a
network.
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Promise Array Management™ Setup
PAM Installation
The installation setup process installs the various PAM components needed for remotely
monitoring PAM compatible arrays. The installation setup process may follow either an
automated process, by selecting “SuperTrak” or “FastTrak” at the Installation Wizard screen
(see Figure 2) or by selecting “Custom”. Regardless of your selection, the Installation
Wizard follows the same general path with the only difference being that with the “Custom”
process you will need to manually select the various PAM components that will be installed.
Most installation setups are completed by selecting either “SuperTrak” or “FastTrak”,
proceed to PAM Installation on page 5 if you are using this method. Otherwise you need to
familiarize yourself with following Custom Installation process before continuing.
Custom Installation
A custom installation allows you to choose the necessary software components to install on
your workstation. The following installation scenarios detail separate software installation
model and should meant to help you manage a custom installation.
NOTE: All systems with the RAID controller will require the Message Agent software.
Additionally, the component installations that follow require TCP/IP to be already properly
installed on the server system.
NOTE: While you may install multiple systems with the Message Server software, Promise
Technology recommends against it because the same arrays will be visible from every
instance of the Promise Message Server, thus causing confusion.
To access a PAM compatible system locally
•
Install the Message Server and Monitoring Utility onto this system.
To access a PAM compatible system remotely across a LAN
•
•
Install the Message Server software in one or more systems on the LAN. The
system(s) chosen for the Message Server may also include a PAM compatible
RAID, an independent station on the LAN, or act as a network server for the LAN.
All Message Agents connected on this LAN will be visible from each instance of
the Message Server.
Install the PAM Monitoring Utility software on to each LAN station from which you
wish to monitor the PAM compatible RAID(s). When you begin PAM, you will need
to perform “Creating a New Message Server” (see page 10) for each Message
Server installed in step 1 that you want to monitor.
To access a PAM compatible system remotely on a WAN
•
•
If you have not done so already, install a Promise Message Server on a system on
the LAN. The system chosen for the Promise Message Server installation may
house a PAM compatible RAID, be an independent station on the LAN, or house a
network server for the LAN. For remote Internet monitoring, the Message Server
component must be installed on a machine with a unique IP address that is visible
to the Internet. All Message Agents connected on this LAN will be visible for each
instance of the Promise Message Server.
Install the PAM Monitoring utility on to each remote station where the PAM
compatible system will be monitored. When you begin PAM, you will need to add a
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•
new Message Server for the Promise server installed in Step 1 that you wish to
access (see Creating a New Message Server on page 22).
If the WAN that the Monitoring utility will be connected has any firewall protection
measures, you must open the IP address for the system (or systems) containing
the Promise Message Server software in order to connect to them over
Internet/WAN. TCP/IP port number 710 and 711 are used by the Message Agent
to accept in-bound connections.
PAM Installation
This section outlines the installation procedure for a component of the PAM software
package. See the Custom Installation, outlined on page 4, to determine which components
to install.
NOTE: If you are re-installing PAM, you must first stop the services for the Message Server
and Message Agent for installation to work.
For each component to be installed, do the following:
(1)
Insert the PAM Install Diskette Number 1 into the floppy drive.
(2)
From Windows, go to the “Start” button, and click on “Run” from the “Start” menu.
(3)
Type in:
(4)
The main PAM component installation menu will come up as seen below.
A:\PAMSetup.exe↵
Figure 2 PAM Component Installation Menu
(5)
Select SuperTrak, FastTrak or Custom installation by clicking it. Then click the
“Next” button to display the installation you have chosen.
(6)
When you see the “Setup Needs the Next Disk” pop-up window (shown in Figure 3
below), insert the PAM install diskette number 2 in the floppy drive. Click on the
“OK” button when it is ready. (You may use the “Browse” button if your installation
software resides anywhere other than the floppy diskette to choose the correct
source location.)
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Promise Array Management™ User Manual
Figure 3 Setup Needs the Next Disk Pop-Up Window
(7)
Review the installation settings. If the settings are correct, click “Finish” and
proceed to the license agreement window; otherwise click “Back” and return to Step
4.
(8)
You must click “Yes” and agree to the licensing terms to the use the PAM utility.
Clicking “No” will exit the PAM setup.
(9)
When the “Choose Destination Location” window (see Figure 4 below) comes up,
choose a directory to install this component.
(10)
Click “Browse” to select a Destination folder other than the folder suggested by
default. Click the “Next” button to accept the location selected.
Figure 4 Choose Destination Location Window
(11)
The “Select Program Folder” window comes up next (shown in Figure 5 below).
Choose a Start menu folder to list this item under by entering a folder name, and
selecting a parent folder from the list under which this new folder’s contents will
reside. Click the “Next” button to proceed.
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Figure 5 Select Program Folder Window
(12)
The “Start Copying Files” window will then be displayed (see Figure 6 below). Verify
that the proper component(s), destination folder, and program folder you selected
for installation are correct, then click on the “Next” button to proceed, otherwise,
click the “Back” button to go back and make changes.
Figure 6 Start Copying Files Window
(13)
At the “Install Message for Monitoring Utility,” shown in Figure 7, enter an
appropriate name for the “Server Description” and complete the “IP address”
information and then click “Next”. Click “Next” if the information is already correct.
Contact your system administrator if you do no know the IP address.
Note: When asked for an IP address during the installation or log process, always use the
IP address for the system that contains the remote PAM compatible array that you wish to
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monitor. If you are installing PAM on the same workstation that contains a PAM compatible
array then use the default IP address (127.0.0.1).
Figure 7 Install Message Server for Monitoring Utility Window
(14)
Complete the “Add User Account for Administration” information, see Figure 8. You
may accept the default name or you may enter a new name in the “Name” field.
Enter a password in the “Password” field and enter the same password in the
“Confirm Password” field. Click “Next” after you have completed all of the fields.
Figure 8 Add User Account for Administration
(15)
Select “View readme.txt now” to read the latest product release information and
select “launch Promise Array Management now” if you wish to run utility directly
from setup. Click on the “Finish” button to complete the install process.
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Figure 9 Setup Finished
PAM Administration
Once installation is complete, you may begin using the PAM utility. However, there are still
a few things that need to be configured before your PAM installation and administration are
complete. This section will outline the tasks necessary to complete PAM Administration.
After you have reviewed and implemented each task below, your PAM installation will be
complete.
Creating Message Servers and Agents
Once the Message Server has been connected successfully, double-click on the Message
Server icon to expand the hierarchical tree to show all attached Message Agents. Log into
an attached Message Agent for access to the particular RAID system under the Agent’s
control.
Adding/Deleting New Users
If additional users require access to a Message Agent, the system administrator must
create a "new user" under the Message Agent. Each user may be given access to various
levels of control by an administrator.
“User / Administrator” may create/delete other user accounts. “Array Administration Rights”
and “Adapter Maintenance Rights” boxes allow access to specific functions of the system.
NOTE: Don’t forget to set a password for any user who has anything more than viewing
privileges on a secure network.
Setting Up A New Array
Setting up an array is considered a simple task. Consideration should be given as to the
type and configuration of the array.
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Array Administration
Array administration is the ability to create, view, modify and delete arrays. The ability to
view the status of an array through the utility allows identification of problems that may
require user intervention to prevent the array from going down or to restore fault tolerance.
NOTE: For security reasons, actual maintenance of the array (deleting, rebuilding, creating,
etc.) may be performed only from the system housing the array. PAM grays out the
maintenance functions for remote monitoring stations.
The I/O information (IOP or Controller) subpanes (see page 43) of PAM allow you to see
that all drives are functioning correctly. If any drive has failed, PAM will indicate which
drive(s) has failed. You also can see the array status to determine if it is functioning, or if it
requires critical attention, or if it has begun an automatic rebuild, etc. The array page allows
modification of the cache settings for fine-tuning your server’s performance. The enclosure
pane allows you to verify that the drives are operating within temperature specification, and
that the enclosure cooling fans are operational.
NOTE: Never delete an array unless you have backed up all data that is needed on the
array. It may be possible to restore access to an array after the deletion by re-creating the
array exactly as it was defined previously. Though the product allows for this procedure,
Promise Technology does not recommend it.
Setting Up Email Notification
PAM allows the administrator or user to check on array status at anytime. You can also set
up e-mail notification so that PAM will notify you of any problems via e-mail messaging
services. The notification feature is recommended for any type of array that is to be
accessible over a network. The administrator can add or remove events from the e-mail
alert notification as desired.
Identifying Problems
There are a variety of problems that can be detected by PAM, allowing you to possibly
prevent a system crash or data loss due to a hardware problem. The software can
determine if an array member has failed, show whether the housing temperature is within
operational parameters, or identify a problem with the housing cooling fans. Refer to the
Troubleshooting Guide for a recommended course of action if you experience any failures.
PAM Quick Reference
The following section is a listing of initial steps necessary to complete each task during
administration of a RAID server system using the PAM utility. These tasks are not listed in
any particular order, nor are they intended to be a complete, step-by-step guide to setting
up the software successfully. Please refer to PAM Administration on page 9 for details on
what tasks to execute for basic operations.
To Create a New Message Server
(1)
located in the Tree View area of the PAM
Right-click on the “MyConsole” icon
main menu (or left-click “My Console” from the pull-down selections at the top of the
main menu).
(2)
Click on “New,” then “Server” in the expanded pop-up menu. This adds a new
RAIDSERVERx icon (where x is a sequential number).
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Promise Array Management™ User Manual
(3)
Click on the new “RAIDSERVERx” icon in the message server Information View,
enter “Label,” and “IP Address” information.
(4)
Click the “Confirm” button. Once a new Message Server is created, it will create a
automatically.
Message Agent icon
Accessing Message Agent
and select “Login.”
(1)
While in the TreeView, right-click on the Message Agent
(2)
Enter the “Username” and “Password” information.
(3)
Click “OK” to submit the password and access the Message Agent.
Creating a New User
(1)
Log into the Message Agent for which you would like to add a new user.
(2)
(by expanding the Tree View of the Message
Right-click the “Users” icon
Agent). Then left-click on “New” and select “User” from the pop-up selection.
(3)
A “New User” icon
(4)
Modify all the user information according to the desired access level for the new
user.
(5)
If the user has any level of administrative control, and the server is connected to a
WAN, make sure to set a password.
(6)
Click the “Commit” button to update the user information.
will appear. Click on it to view the user Information View.
Deleting an Existing User
representing the user you wish to delete.
(1)
Select the icon
(2)
Right-click the icon and select “Delete” from the pop-up menu.
(3)
Choose “Yes” if this is a user you wish to delete.
NOTE: PAM will not allow deletion of the last account with admin privileges. This protects
the admin from being locked out of the system and having to re-install PAM.
Creating a New Array
on which you want to create an array.
(1)
Select the controller icon
(2)
Right-click the icon. Click “New” then select “Array” from the pop-up menu.
(3)
Enter the pertinent information in the “Name,” “RAID Level” and “Block Size” fields.
(Available RAID level selections are based on number of drives to be used; Block
Size is selectable from a pull-down list or use the default 64K.)
(4)
A new array icon
into the Name field.
will be created in the Tree View, titled with the text entered
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(5)
Expand the channels that contain the free drive that you want to assign to the new
array.
(6)
on top of the array icon that you
Drag and drop any unassigned drive icon
have just created in order to add the drive to the array (unassigned drive icons do
not have a red arrow in the upper left corner). Hard drive(s) will then be assigned to
the array in the order that they are dragged on to the array icon.
(7)
If you incorrectly selected the wrong disk for the array at this time, simply highlight
that disk in Tree View, right-click the mouse, and select “Delete” from the pop-up
menu. The disk will be removed from this array.
(8)
Repeat step 6 until the array is completed.
(9)
Press the “Commit” button and reboot the Operating System for a new array.
(10)
You will be given the option to Enable Initialization and Enable Gigabyte Boundary.
Initialization: Once initialization is started it will zero out all drives.
Gigabyte Boundary: If you enable gigabyte boundary, this will round off the drive
to gigabyte, such that 1 gigabyte equals 1000MB instead of 1024MB.
NOTE: For more information regarding the Initialization and Gigabyte Boundary options,
refer to your Promise RAID controller manual.
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Deleting an Existing Array
NOTE: Deleting an array may result in the loss of all data contained on it. Be sure to back
up any needed data before deletion.
you wish to delete.
(1)
Right-click the icon of the array
(2)
Click “Delete” from the pop-up menu.
(3)
Click the “OK” button if this is an array you wish to delete. Reboot.
Setting Up E-mail Alert Notification
(1)
from where you want to receive
Double-click on the “Message Agent” icon
email alert notifications. This will reveal the Message Agent main screen.
(2)
Check the “Email alert on error” box in the Information View (if it is not already
checked).
(3)
Type in the SMTP server address for your mail server in the “SMTP server” field.
Your network administrator will have this information if you do not know it.
(4)
Click the “Change” button next to the input field to update the PAM configuration for
the SMTP server.
(5)
Next, set the email address for this machine in the “Email ID of Alert Sender” field.
This address will show up in the “From” field of the e-mail alerts. Recipients of
these messages may reply to this address if it is a valid address.
(6)
Click on the “Change” button next to the input field to update the PAM configuration
for the Email ID.
Adding a User to the Current Recipients List
(1)
. Add any new user(s) needed for
Double-click on the “Message Agent” icon
email alert notification. This will open the Message Agent main screen. Find the
Information View of the Message Agent screen.
(2)
If you have not already done so, set up email alert notification(s).
(3)
In the “Alert Recipients Email Address List,” type in the email address(es) of the
user you wish to receive email alert notification(s).
(4)
Click the “Add” button to add any users to the list.
Removing a User from the Current Recipients List
(1)
from which you wish to remove a user
Double-click on the “Message Agent”
for email alert notification(s). This will open the Message Agent main screen. Find
the Information View of the Message Agent screen.
(2)
Under the Current Recipients segment, select the email address in the scroll box
that you wish to remove.
(3)
Click the “Remove” button or press the “Delete” key to remove the address from
notification.
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Adding/Removing Events to/from Email Alert Notification
(1)
to change the alert email
Double-click on the “Message Agent” icon
notification events you wish to modify. This will open the Message Agent main
screen. Find the Information View of the Message Agent screen.
(2)
Select the event you wish to modify from the “Event” column.
(3)
Right-click on the “Email” column and select “Yes” to have this event send out an
email notification. Select “No” to remove the item as an alert event.
(4)
When you are finished making changes, left-click the “Change” button next to the
event selection scroll box to update the PAM configuration for email alert
notification.
NOTE: The "Report" column is used for event reporting to the utility. Events may be
accessed by right-clicking the controller icon
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Promise Array Management™ User Manual
Using PAM
This section is an in-depth software functionality reference for the PAM RAID Manager. It
contains step-by-step instructions on activating events, modifying values, and executing all
major tasks.
Main Window
Upon starting PAM, the main window will be displayed.
Object View
Tree View
Information View
Figure 10 PAM Utility Main Window
Along the left side of the window is the “Tree View” that begins with “MyConsole” and can
display the entire array system(s), down to individual hard drives within arrays and serverlevel components.
At the top right corner is the “Object View,” which displays icons representing lower-level
devices that appear below the highlighted device in the Tree View.
The PAM splash screen is displayed in the “Information View” of the window (the lower right
hand section of the window).
Using Tree View
The Tree View can display every element of your RAID system. This menu behaves like the
Tree View in Windows Explorer (Explorer shows logical drives and folders, etc… in a
hierarchical menu structure). You may also choose to expand or collapse Tree View items,
or hide/display the Tree View pane entirely.
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Figure 11 Using Tree View
Expanding/Collapsing Tree View Items
To open the items below a listed device, click once on the to expand the tree,
to collapse it. Double-clicking an item will not only cause the tree to expand
down, but will also add the sub-items as icons in the Object View. You may also
right-click a listed device and select “Expand” or “Collapse” from the drop-down
menu. (See Figure 11 above.)
Hiding/Displaying Tree View
You may hide or show the Tree View pane of the PAM Main interface at any time.
Navigation can be performed via the Object View and/or pull-down menus. The
hide/show function is accessed either by right-clicking any icon in the Tree View
and selecting “Hide” or “Show.” The same function may be used with the pulldown menu with any icon highlighted in Tree View (see Figure 11 above).
Renaming Displayed Levels
You may rename the array and server names at the Tree View depending on
their administration rights.
The renaming function is accessed either by right-clicking the appropriate icon in
the Tree View and selecting “Rename” or by using the pull-down menu with the
appropriate icon highlighted in Tree View.
Refreshing PAM Monitoring
Users may manually refresh PAM’s display of the server environment shown in
Tree View at any time to immediately see system changes anywhere in the
network. The default refresh rate is once every 10 seconds.
The refresh function is accessed either by right-clicking icons in the Tree View
and selecting “Refresh” or by using the pull-down menu with the appropriate icon
highlighted in Tree View. It can also be accessed using the [F5] function key.
Using Object View
The device icons generated by double-clicking the mouse in the Tree View will be displayed
in this portion of the window. Double-clicking an icon in the Object View highlights the item
corresponding to it in the Tree View and changes the Object View to include any items
directly connected to the icon.
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Figure 12 Using Object View
NOTE: Icons shown in this pane of the window which have a red “X” over them represent
an error or failed device.
Using Information View
The lower right portion of the PAM main window is the Information View. The Information
View contains different items (text boxes, list boxes, information fields and buttons),
depending on which device is highlighted in the Tree View.
Figure 13 Using Information View
Using Status Bar
Figure 14 Using Status Bar
PAM’s status bar is no different than any other Windows program. The status bar is located
just below the Main Window of PAM and provides status information of various
administration functions such as (Ready, Rebuilding, etc…). The Status Bar can be
displayed or hidden using the View pull-down menu.
PAM Pull-Down Menu/Toolbar
PAM uses a context-sensitive pull-down menu and optional toolbar with icons located at the
top of the PAM Utility Main Menu. They provide access to all major PAM functions.
Using Pull-Down Menu Items
In addition to the options accessed from Tree View and the Information View, users may
access the same functions from pull-down menu selections located at the top of the PAM
utility Main menu. The options available are context-sensitive depending on which icon in
the Tree View is highlighted (see example below). Certain functions that are unavailable will
appear grayed out. Directions on implementing functions and options in this manual are
based on the Tree View unless otherwise indicated.
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Figure 15 Array Pull-Down Menu
Using View Pull-Down Menu
Figure 16 Using View Pull-Down Menu
By checking or unchecking items with the mouse, this pull-down menu selects or deselects
the appearance of the Toolbar icons, Status Bar, and/or Tree View window.
Using Connection Pull-Down Menu
Figure 17 Using Connection Pull-Down Menu
The Connection pull-down screen is always available regardless of which icon is highlighted
in the Tree View of the PAM utility. From here, a user may select from the following
functions:
New Server
Creates a new server (see section Console Functions on page 22).
Connect
Establishes a connection with an already-created RAID server (see Connecting
the Message Server on page 24).
Disconnect
Temporarily halts the connection with a RAID server (see Disconnecting a
Message Server on page 24).
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Using Preference Pull-Down Menu
Figure 18 Using Preference Pull-Down Menu
The Preference pull-down menu allows users or administrators to change the way the PAM
Main Window is displayed:
Font
Selecting Font allows you to select a different font and/or font color to display text
Background
Allows changing the color of the PAM View panes.
Using Help Pull-Down Menu
Figure 19 Using Help Pull-Down Menu
Activated from the pull-down menu, the Help menu allows users to access an online help
index of how-to topics and functions, provides PAM version/build identification, and can
activate a demonstration of all Main screens.
About Promise Array Management
This is a pop-up window that provides information about the version and build
number of the PAM utility. Click the “OK” button to close.
Auto Demo
Provides a level-by-level automatic display of each screen in the PAM Main
window, starting at the Console level in Tree View. You may also control the Auto
Demo via the keyboard as shown in Figure 20.
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Keyboard…
This is a pop-up window, shown in Figure 20 depicting a list of keyboard
shortcuts.
Figure 20 Keyboard Shortcuts
Using Help Topics
Activated from the pull-down menu or toolbar icon, online help offers information on
functions and how-to items accessible from the PAM utility. There are two major areas,
Contents and Find.
Contents
Lists PAM functions either by Interface Component (i.e. Tree View level item or
Information View Menus) or by how-to actions (Starting Up, Managing Arrays,
etc.).
Figure 21 Using Help Contents Window
Find
Creates a comprehensive index based on each word and topic found in the Help
file.
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Figure 22 Using Help Find Window
Using PAM Toolbar
Figure 23 Toolbar Icons
Toolbar icons and their associated functions are available depending on which of the items
in the Tree View is highlighted as described in the descriptions below.
New Server: available when the Console icon is active. It allows the user to
create a New Server on the RAID system. The user must have “User Account
Rights” (see page 22 for details).
Connect: available when a particular Server icon is active. It allows the user to
recognize the server on the RAID system. The user must have “User Account
Rights” (see page 24 for details).
Disconnect: available when the Server icon is active. It allows the user to take
the server offline from the RAID system. The user must have “User Account
Rights”. Disconnect is the only proper way to shut down the RAID server in
order to perform physical maintenance. This also logs off the server from being
recognized by any other PAM monitoring utility online (see page 24 for details).
Rebuild array: available when an Array icon for a RAID Level 1, 0+1, 3, or 5 is
active. This begins the process of restoring data to a replaced drive from
remaining drives in the array. The user must have “User Account Rights” (see
page 48 for details).
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Synchronize: available when an Array icon for a RAID 1, 0+1, 3, or 5 level
array is active. This allows user to write data from primary mirrored drive(s) to
secondary mirrored drive(s) to assure both have identical data as a
maintenance procedure. The user must have “User Account Rights” (see page
51 for details).
Delete Array: available when an Array icon is active. This allows the user to
delete the array from the RAID system The user must have “User Account
Rights” (see page 48 for details).
Create Array: available when a Message Agent icon is active. This allows user
to create a New Array on the RAID system. The user must have “User Account
Rights” (see page 39 for details).
Delete User: available when a User icon is active. This allows an administrator
to delete the user from RAID monitoring/alert e-mail rights access. Only
administrators may delete a user (see page 35 for details).
New User Account: available when a Message Agent icon is active. This
allows the administrator to create and add a new user to the RAID system for
monitoring/alert e-mail. The user must have “User Account Rights” (see page
27 for details).
Start/Continue: available when Array icon is active. This allows
start/continuation of rebuild (see page 51 for details) or array synchronization
process (see page 52 for details).
Pause: available when Array icon is active. This allows pausing of rebuild (see
page 51 for details) or array synchronization process (see page 52 for details).
Stop: available when Array icon is active. This allows start/continuation of
rebuild (see page 51 for details) or array synchronization process (see page 52
for details).
About: provides information on the version and build number of the PAM
interface (see page 19 for details).
Help: loads PAM’s Help contents and index (see page 19 for details).
Console Functions
The MyConsole icon in the PAM utility main screen represents the system from which
you are monitoring your RAID system(s). Its icon appears at the top of the Tree View
(see below). When this icon is highlighted, you may also access all Console functions
from the pull-down menus at the top of the main menu or context-sensitive menus
enabled by a right-click of the mouse.
Creating a New Message Server
(1)
Right-click on the “MyConsole” icon in the Tree View area of the PAM main menu
(or left-click “MyConsole” from the pull-down selections at the top of the main
menu).
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(2)
Left-click on “New” in the console menu, then choose “Server” in the pop-up menu.
This adds a new RAIDSERVERx icon (where x is a sequential number).
Figure 24 Creating New Message Server Pull-Downs
(3)
Click on the new “RAIDSERVERx” icon. In the Message Server Information View
(see below), enter “Label” and “IP address” information. If you are not sure of the
actual Server name, try just entering the IP address of the machine where the
Message Server is installed. Enter “127-0-0-1” for a local machine connection.
(4)
Click the “Confirm” button.
Figure 25 Labeling New Message Server
Viewing Console Object icons
Once a Message Server has been created, double-clicking on the Console icon will display
the associated “Message Server” icon(s) in the Object View. These represent the message
server(s) connected to the RAID console (see figure below). Clicking on the server icon(s)
will display the Information View screen for the Message Server (see above).
Figure 26 Console Object View
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Message Server Functions
The Message Server icon in the PAM Tree View represents the server that
acts as a gateway into a particular PAM compatible RAID system. The system
may be composed of one server (the gateway server itself), or multiple
servers. Message Servers may or may not have a RAID controller card and
hard disk array installed. Once created, the Message Server will automatically
recognize all associated Message Agents that exist on the network. Through
the Message Server icon, users can delete a Message Server, and
connect/disconnect the Message Server from system. When this icon is
highlighted, you may also access all Message Server functions from the pulldown menus at the top of the main window.
Deleting a Message Server
NOTE: If the server's designated IP address is changed because of a physical move or
system change, the Message Server must be deleted and a new Message Server created
with the new IP address and Server name.
(1)
in the Tree View area of the PAM
Right-click on the “Message Server” icon
main menu (or left-click “Server” from the pull-down selections at the top of the
main menu with the “Server” icon highlighted in Tree View).
(2)
Left-click on “Delete” in the pull-down/pop-up menu.
Figure 27 Deleting Message Server pull-down
(3)
Click the “OK” button. The Server name and icon will be removed from the PAM
Main menu screen. This change will take effect on the next system reboot.
Disconnecting a Message Server
(1)
Right-click on the “Message Server” icon in the Tree View area of the PAM main
menu (or left-click “Server” from the pull-down selections at the top of the main
menu with the “Server” icon highlighted in Tree View).
(2)
Left-click on “Disconnect” in the pull-down/pop-up menu.
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Figure 28 Disconnecting Message Server Pull-Down
NOTE: Disconnecting the Server from the RAID system prevents all PAM utilities from
accessing information from the Server array(s). This allows server maintenance to be
performed but does not require deleting and re-creating the Message Server data. This is
also the only way to officially log out the RAID Server from the system. The utility will still
see the Message Server, but in a disconnect status.
Connecting the Message Server
(1)
To connect a Message Server that has been taken offline, right-click on the
“Message Server” icon in the Tree View area of the PAM main menu (see below) or
left-click “Server” from the pull-down selections at the top of the main menu with the
“Server” icon highlighted in Tree View.
(2)
Left-click on “Connect” in the pull-down/pop-up menu.
Figure 29 Connecting Message Server Pull-Down
Switching to another Server
(1)
To connect to a Message Server in a different location, make sure the Message
Server icon is highlighted, then enter the “IP Address” and “Label” name of the
desired server in the Information View (see Figure 25).
(2)
Click the “Confirm” button. You will now be connected to another RAID system
location's Message Server and perform administrative functions (assuming you
have password authority).
NOTE: You would switch Message Servers if the physical location of a Server or IP
address has changed.
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Viewing Message Server Object Icons
Double-clicking on the “Message Server” icon
will display the RAID system server
icons connected to the highlighted message server within the Object View (see top of figure
below). Clicking on the individual icons here reveals the Message Agent Information View.
Figure 30 Message Server Information View
Viewing Message Server Information
In the Information View of the PAM window, several text boxes will appear. The fields for
the Message Server Information view are defined as follows:
Label
In the “Label” text box, the name of the message server can be entered or
modified, and will be displayed within the Tree View.
ServerName
The “ServerName” text box contains the internal operating system name of the
message server currently highlighted. This entry is obtained from the server itself
and cannot be modified.
IP Address
This series of four text boxes contains the IP address of the message server
currently highlighted. The IP address field is grayed out so you cannot change the
IP address.
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Version Information
This field contains information pertaining to the build version of PAM currently
operating. This field cannot be modified.
Confirm / Reset
These buttons relate to the text boxes titled Label, ServerName and IP Address.
Selecting “Confirm” saves the entries in these fields after they have been
modified. Selecting “Reset” clears the text boxes and allows the user to modify
old information. These buttons are grayed-out unless you change the Label.
Message Agent Functions
The “Message Agent” icon(s) in the PAM utility main screen represent the
RAID servers connected to the Message Server in a particular RAID system.
There may be only one member in a network (the server itself), or there may
be additional servers connected (remote systems). The Message Agent allows
you to create new users, establish events for notification, create e-mail
addresses for notification, and schedule array synchronization.
Accessing Message Agent
(1)
By clicking on any “Message Agent” icon in Tree View or Message Server Object
View (if you are not already accessing the Agent), you will be prompted for
password entry.
Figure 31 Setting Password Screen
(2)
Enter the account/password for this system to access the Agent and gain
permission to the RAID system.
(3)
Click “OK” to submit the password and access the Message Agent.
NOTE: This Message Agent will remain accessible for the duration of the PAM session. The
utility will NOT automatically log out. You must perform this manually.
Creating A New User
(1)
Log into the Message Agent for which you would like to add a New User.
(2)
Right-click the “Users” icon in the Tree View area of the PAM Main menu. Then leftclick on “New” and select “User” from the pop-up selection (see below).
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Figure 32 Creating New User screen
(3)
A “New User” icon will appear in the Tree View. Click on it to see the User
Information View.
(4)
Modify all the user information according to the desired access level for the new
user (see page 38 for more details on “User Account Rights”)
(5)
If the user has any level of administrative control, and the server is connected to a
WAN, make sure to set a password.
(6)
Click the “Commit” button to update the user information.
Setting Up E-mail Alert Notification
(1)
Double-click on the “Message Agent’ icon from where you want to receive email
alert notifications. This will reveal the Message Agent main screen. Find the
Information View of the Message Agent screen similar to below.
Figure 33 Setting E-mail Alert box
(2)
Check the “Email alert on error” box in the Information View (if it is not already
checked).
(3)
Type in the SMTP server address for your mail server in the “SMTP server” field.
Your network administrator will have this information if you do not know it.
(4)
Click the “Change” button next to the input field to update the PAM configuration for
the SMTP server.
(5)
Next, set the email address for this machine in the “Email ID of Alert Sender” field.
This address will show up in the “From” field of the e-mail alerts. Recipients of
these messages may reply to this address if it is a valid address.
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Figure 34 Setting Email ID window
(6)
Click on the “Change” button next to the input field to update the PAM configuration
for the Email ID.
Adding a User to an Email Receiver List
(1)
Double-click on the “Message Agent” to which you wish to add a user for email alert
notification. This will reveal the Message Agent main screen. Find the section of the
Message Agent Information View screen similar to Figure 35.
(2)
If you have not done so already, set up email alert notification.
Figure 35 Setting Email Address Window
(3)
Under the “Alert Recipients Email Address List” segment of the Information View,
type in the email address of the user you wish to receive email alert notification in
the Email address field.
(4)
Click on the “Add” button to add this user to the list.
Removing a User From an Email Receiver List
(1)
Double-click on the “Message Agent” from which you wish to remove a user for
email alert notification. This will reveal the Message Agent main screen. Find the
Information View of the Message Agent screen similar to figure below.
Figure 36 Removing User from E-mail Alert
(2)
In the “Current Recipients” segment, select the email address in the scroll box that
you wish to remove.
(3)
Click on the “Remove” button to remove the address from notification.
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Adding/Removing Events to/from Email Alert Notification
(1)
Double-click on the “Message Agent” icon whose alert email notification events you
wish to modify. This will reveal the Message Agent main screen. Find the
Information View of the Message Agent screen similar to Figure 37.
Figure 37 Adding/Removing Events for Email Alert
(2)
Select the event you wish to modify in the “Event” column.
(3)
Right-click on the “Email” column and select “Yes” to have this event send alert
email notification. Otherwise, select “No” to remove it as an alert event.
(4)
When you are finished making changes, click the “Change” button next to the event
selection scroll box to update the PAM configuration for email alert notification.
NOTE: The "Report" column is used for event reporting to the utility. Events may be
accessed by right-clicking the IPOxor FTPx item and choosing “Read Events” from the
menu.
Scheduling Array Synchronization
The Schedule Array Synchronization section (see below) allows the administrator to
perform synchronization on a regularly scheduled basis (by minute, by hour, by day, by
week, or by month).
Figure 38 Scheduling Array Synchronization
(1)
To schedule synchronization, check the “Enable” box.
(2)
Select the scheduling options appropriate to your timetable.
(3)
Click the “Change” button for the new schedule to take place.
NOTE: During Array Synchronization, users may continue to access the working array and
perform normal PC functions. However, system performance will be slightly degraded and
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the process will take longer. Scheduling allows synchronization to take place at off-peak
time periods.
Viewing Message Agent Object icons
Double-clicking on a “Message Agent” icon will generate “I2O_RAID” and “Users” icons in
the Object View. Double-clicking the “I2O_RAID” icon will reveal specific Agent information
in the Information View (see next section). Double-clicking “Users” icon(s) will reveal User
information.
Figure 39 Message Agent Console Icons
Message Agent Information View
The Message Agent Information View (see Figure 40 below) is a very long screen and
requires the use of the scroll bar to view all of the contained fields. Descriptions of the
sections within the Message Agent Information View are as follows:
NOTE: To see all the fields in the Information View pane, minimize the Console View by
placing the mouse cursor between the two panes so that the cursor changes to the window
control cursor, hold down the left mouse button, and drag the boundary up until it
disappears.
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Figure 40 Message Agent Information View
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DNS Name, IP Address & Version Info
These three fields correspond to the “ServerName,” “IP Address,” and “Version
information” fields in the Message Server Information box. They cannot be
modified from here. (See Figure 30 on page 26.)
Enable NT System Event Log
By selecting this box you enable the application events recording to Windows
NT/2000 Event Viewer. Events are recorded in AppEvent.evt.
Email Alert on Error
By checking this option, notification through email can be implemented when an
error occurs on the currently highlighted RAID Message Agent. You will then
need to enter the email address information of the RAID server in question in the
two boxes directly below (“SMTP server” and “Email ID.”)
Repeat Error and Event Message Blocking
By selecting this box you block repeated error messages that occur within the
selected time.
SMTP Server
Enter the SMTP server name or IP address of your mail server. Contact the
System Administrator if you need this information. If you need to change
information already entered, press the “Change” button next to the text box after
typing in any new information.
Email ID or Alert Sender
Enter the email ID of the email location for the specific machine that is housing
the RAID in this field. Email alerts will originate from this address. If you need to
change information already entered, press the “Change” button next to the box
after typing in any new information.
Alert Recipients Email Address List
Enter the email addresses of all individuals that need notification when an error
occurs in a particular RAID station in this field. If you are monitoring multiple
RAID stations, you must create a separate email list for each RAID station. After
entering an email address, press the “Add” button to confirm the entry.
Current Recipients List
This area of the Information View contains all email addresses that an alert will
be sent in the event of an error occurring on the RAID system. To add a new
address, see Alert Recipients Email Address List above; to remove an address,
highlight it and then press the “Remove” button.
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Figure 41 Alert Events & Schedule Synchronization Screen
Alert Events
This area (see above) allows you to choose which types of events will generate
an email alert and/or report. To do this, highlight a particular event in the “Event”
column, then click once in the same row on either the “Email” or “Popup“ columns
to toggle their active states between “Yes” and “No.” The email notification sends
email to the alert recipients. Events checked in the “Popup” column will generate
a Windows dialogue box when the checked events occur. The Event list may be
retrieved by right-clicking the controller
here.
item. It may also be deleted from
Array Synchronization Schedule
Array synchronization is a periodic maintenance procedure for mirroring (RAID 1,
0+1, 3, and 5) arrays to maintain data consistency on all drives. In operation,
array synchronization compares data on the drives for any differences. If there
are differences detected, for RAID 1 and 0+1 arrays, data from the primary
drive(s) is automatically copied to the secondary drive(s). For RAID 3 and 5
arrays, parity is recalculated. This assures that all mirrored drives will contain the
exact information.
Click “Enable” to enable array synchronization, then choose an appropriated
interval. Click the “Change” button to set the new parameters.
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User Management Functions
The Users icon in the Tree View is a folder containing a list of users and
administrators who are permitted access to a particular RAID system’s status.
Creating A New User
(1)
Right-click the “Users” icon in the Tree View area of the PAM Main menu. Then leftclick on “New” and select “User” from the pop-up selection.
Figure 42 Creating New User Pull-Down
(2)
A “New User” icon will appear in the Tree View. Left-click on it to view the user
Information View. (See Figure 45 on page 37.)
(3)
Modify all the user information according to the desired access level for the new
user.
(4)
If the user has any level of administrative control, and the server is connected to a
WAN, make sure to set a password.
(5)
Click the “Commit” button to update the user information.
Deleting an Existing User
(1)
Select the “User” icon in the Object View or Tree View representing the particular
user you wish to delete.
Figure 43 Deleting User menu
(2)
Right-click the icon and select “Delete” from the pop-up menu.
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(3)
Choose “OK” if this is a user you wish to delete.
NOTE: PAM will not allow deletion of the last account with admin privileges. This protects
the admin from being locked out of the system and having to re-install PAM.
Changing Passwords
(1)
Double-click the administrator’s “User” icon of the person whose password you
want to change.
(2)
In the Information View, type the new password in the labeled box and confirm the
password in the box below it.
(3)
Click “Commit” to enable the change or continue with other selections.
Assigning User Rights
(1)
Double-click the administrator’s “User” icon of the person that you want to assign
Array Rights.
(2)
In the Information View (see Figure 45), you may select from the following rights:
“Create Array,” “Delete Array,” “Array Statistics,” “Maintain Array,” “Adapter
Maintenance Rights,” and “User Account Rights.” Click the appropriate boxes to
enable/disable these rights. See “Array Administration Rights” on page 37 for a
more detailed explanation of these rights.
(3)
Click “Commit” to enable the change.
Viewing User/Admin Object icons
Double-clicking on the “Users” icon will generate “User” and “administrator” icons in the
Object View (see figure below). Clicking on the individual “User” and “administrator” icons
will reveal their access rights (see page 36).
Figure 44 User icons in Object View
The “administrator” icon in the Tree View represents the configuration of a
user who has “User Account Rights” on a particular RAID system. Doubleclicking on the icon will display an administrator’s “Information View,” as
shown in Figure 45 next page.
NOTE: No Object View will appear since this is the lowest level in this portion of the Tree
View.
User Information View
The User Information View screen (see Figure 45) offers the admin/user the ability to assign
passwords, array maintenance, adapter maintenance, and user account rights. What
follows is a description of the fields in the Information View.
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User Name
This text box contains the name of the administrator or user.
Password
The “Password” text box contains the (mask hidden) password of the
administrator or user.
Confirm Password
The “Confirm Password” text box is used when changing the password. After
entering the new password in the “Password” text box, enter it again in the
“Confirm Password” text box to ensure accuracy.
Array Administration Rights
By checking these boxes, the user will be able to create, delete, and maintain
arrays, and view array statistics.
NOTE: Array maintenance, creation, and deletion must be performed locally on the actual
machine where the RAID controller card is physically located. Such functions are grayed
out on a remote monitoring station.
Figure 45 User Information View
Adapter Maintenance Rights
By checking the “Enabled” box, the user will be able to modify cache and
performance tuning parameters for the RAID controller card.
SuperTrak
On the SuperTrak, maintenance rights enables the user to change the following
parameters:
•
•
•
•
Set the rebuild settings to “High Rebuild Priority”
Enable battery backup support
Set the “Automatic Flush Frequency” in seconds
Enable S.M.A.R.T. Check
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• Enable hard disk’s write cache
FastTrak
On the FastTrak, maintenance rights enables the user to change the following
parameters:
•
•
•
•
•
Enable hard disk’s write cache
Enable S.M.A.R.T. Check
Disable hot spare auto rebuild
Adjust the rebuild rate
Adjust the PCI bus utilization
User Account Rights
By checking the “Enabled” box, the user will be able to assign or modify user
rights (such as Array Administration or Adapter Maintenance rights) of the user
listed. This user will also be able to add or remove other users.
Commit / Reset
If, as an administrator or user, you need to change your password, change it as
described above. If a mistake is made, press the “Reset” button to revert to
previously saved values. After correctly typing the new password text, press the
“Commit” button. The new password will then be operational.
I2O_RAID Functions
The I2O_RAID icon(s) in the Tree View represents the I2O component installed
on a Message Agent. Through here, you can identify model information and
hardware/firmware versions.
Viewing I2O RAID Object icons
Double-clicking on an I2O_RAID icon generates the contoller (IOPx or FTPx) icon in the
Object View (see below).
Figure 46 I2O RAID Object View
Information View
In the Information View (see below), two fields are displayed: “Type” and “Version
Information” which reflect the model number, name of the controller installed in the system,
and version information concerning the hardware and firmware. No fields may be modified
here.
Figure 47 I2O RAID Information View
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Controller (IOPx or FTPx) Functions
The controller (I/O Platform #x) icon(s) represent individual RAID controller
cards which may be installed as part of a single or multiple RAID server
system as seen by PAM. From here, users may create a new array, and can
view information on specific servers and RAID controller cards. In addition, the
user may choose to alter how often and what conditions of all RAID controller
cards' onboard memory will flush their data during operation.
Creating a New Array
icon in the Tree View where you want to create an array.
(1)
Select the controller
(2)
Right-click the controller
icon. Click “New” then select “Array” from the pop-up
menu as show in figure below.
Figure 48 Creating New Array Pull-Down
(1)
Enter the pertinent information in the “Name,” “RAID Level” and “Block Size” fields
(see figure below).
Figure 49 Labeling New Array Window
(2)
The new array icon will be created in the Tree View, titled with the text entered into
the “Name” field.
(3)
Drag and drop any unassigned drive icon within the Tree View area on top of the
array icon that you have just created in order to add the drive to the array
(unassigned drive icons do not have a red arrow in the upper left corner). Hard
drive(s) will then be assigned to the array in the order that they are dragged on to
the array icon.
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(4)
If you have incorrectly selected a disk for this array, highlight that disk in Tree View,
right-click mouse, and select Delete. The disk will be removed from this array.
(5)
Repeat step 3 until the array is completed.
(6)
Press the “Commit” button and reboot the Operating System to establish the new
array.
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Reading/Clearing Events from the RAID Memory Buffer
PAM allows the user to read alarm/maintenance events maintained by the RAID’s onboard
memory log, print a listing of these events, save the log to a file, or clear all events from
memory. Clearing events should be performed on a periodic basis in order to reduce the
length and size of the event buffer log.
(1)
To read events from the log, make sure the controller icon of the correct RAID
controller card in Tree View is highlighted. Right-click on the Controller icon to view
the drop-down menu shown in Figure 50.
(2)
Left-click “Read Events” or “Clear Event” or use the “Controller” pull-down menu at
top.
(3)
Click “Read Events” to reveal the Event Viewer screen.
Figure 50 Read/Clear Events Pull-Down
Using The Event Viewer
After “Read Events” has been selected, the Event Viewer window appears (see below). The
Event Viewer lists events according to type, date, status, and array status. The entire
events log is not shown or accessed from the memory buffer since it can be quite large.
(1)
To sort the list according to category, click on the heading names.
(2)
To navigate through the events listing, use the “Next 10” buttons to go forward
through events.
(3)
To capture all events contained in the buffer prior to printing, click on the “Get All”
button.
(4)
To save the Events log to a file, click the “Save As” button. Input a filename and
click “Close” button.
(5)
Press “Finish” button to close the Event Viewer and return to the PAM Main Menu.
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Figure 51 Events Viewer Screen
Viewing Controller (IOPx or FTPx) Object icons
generates the components connected to the
Double-clicking on the controller icon
controller card – (from left) hard drive channels (first six icons below), enclosure
components (7th icon below), and arrays (8th icon below) in Object View. Clicking on these
icons will generate different information screens.
Figure 52 Controller Object View Icons
Controller Information View
The Information View displays the Controller Information View as seen in Figure 53.
Depending on which Promise RAID controller you are using, there will be different options
in this Window. The fields displayed in the Controller Information View are defined as
follows:
System Information
The System Information section contains a list box that holds information
concerning the controller’s name, version number, timestamps, and size of file.
Below are three text fields: “Processor,” “Memory size” and “Hardware”. They
show the type of CPU running on the controller, the amount of memory present
on the controller, and the type of interface chip on the controller respectively.
Fields may not be modified.
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Promise Array Management™ User Manual
Figure 53 Controller Information View
SuperTrak Options
Rebuild Setting
Assigns the amount of importance that PAM gives to rebuilding an array in the background.
When “High Rebuild Priority” is checked, PAM assigns most of SuperTrak’s resources to
the rebuild process at the expense of responding to ongoing read/write data requests by the
operating system. When unchecked, PAM gives priority to ongoing read/write data requests
by the operating system at the expense of the rebuild process and will typically result in
longer rebuild times.
Controller Setting
Check this box if your SuperTrak has an optional battery backup unit (BBU). When BBU is
on, SX6000 will always try to recover cached data from SDRAM when it is started,
otherwise it will discard any unflushed data. BBU Support is useful in case of accidental
power failure.
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Cache Setting
Enter number to change the maximum number of seconds in which data in SuperTrak's
cache memory is held before being written to disk. This option only applies when “Writeback cache” is enabled.
Setting Disk Parameters Option
Enable Hard Disks’ Write Cache
Checkbox allows user to enable/disable write caching for hard drives that include this
performance feature. PAM automatically recognizes such drives and enables the feature as
the default setting. For drives that do not use write caching, this option is automatically
grayed out.
Enable S.M.A.R.T. Check
Checkbox tells PAM to regularly monitor each drive to assure that drive failure prediction is
functioning.
FastTrak Options
Setting Rebuild Options
Disable Hot Spare/Auto Rebuild
Turns off the use of a “hot” spare drive and automatic rebuilding if a mirrored array. The
default is unchecked (or enable Hot Spare/Auto Rebuild).
Rebuild Rate
Assigns the amount of importance that FastTrak gives to mirroring data from one drive to
another in the background. A “high” setting assigns most of FastTrak’s resources to the
rebuild process at the expense of responding to ongoing read/write data requests by the
operating system. A “low” setting gives priority to ongoing read/write data requests by the
operating system at the expense of the rebuild process and will typically result in longer
rebuild times.
Setting PCI Bus Utilization Option
NOTE: In most cases, a user does not need to change this setting since FastTrak’s data
handling rarely conflicts with another PCI device. However, certain brands of video capture
cards can produce a “glitch” on playback of A/V files that may require adjusting the default
setting devices (see Tips for Audio/Video Editing for more information).
This section of the Options Window allows a user to change how much time the FastTrak
holds on to the PCI bus to transfer data.
The default setting of “High” on the slider bar means FastTrak holds on to the PCI bus
longer for data transfers to occur. A setting of “Less” reduces the time which FastTrak
occupies on the PCI bus and frees that time for use by other PCI devices.
Once a bus setting has been selected, click the Apply button on the Options window to
implement changes immediately.
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Promise Array Management™ User Manual
Setting Disk Parameters Option
Enable Hard Disks’ Write Cache
Checkbox allows user to enable/disable write caching for hard drives that include this
performance feature. PAM automatically recognizes such drives and enables the feature as
the default setting. For drives that do not use write caching, this option is automatically
grayed out.
Enable S.M.A.R.T. Check
Checkbox tells PAM to regularly monitor each drive to assure that drive failure prediction is
functioning.
Channel (chx) Functions
The chx icons represent particular drive channels (where x is a sequential
number) on the RAID controller card.
Viewing Channel Object icons
Double-clicking on the icon
displays the icons of the hard drives connected to the
channel in the Object View. There is no Information View for Channel (chx). Double-click on
the drive icons in the Object View to obtain a drive’s Information View (see page 46).
Figure 54 Channel's Object View
Assigned drive icon indicates a drive that is already part of an existing array.
Unassigned drive icon indicates drive is not a part of an existing array. User
may choose to leave drive to be used as a "hot" spare for a RAID 1,0+1, 3, or
5 level array. Unassigned drives may be assigned to create new arrays.
Hard Drive Functions
The hard drive icons represent hard drives connected to the RAID controller
card. The icons arer identified by the drive’s make, model, status, size, DMA
mode, and array configuration.
Hard Drive Information View
Since the hard drives are the last level in the PAM Tree View, the Object View will not
contain any information. Double-clicking on a hard drive icon updates the Information View
with information regarding the particular drive, as depicted below.
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Promise Array Management™ User Manual
Figure 55 Hard drive Information View
This Information View simply displays information about the drive. None of the fields may be
modified. The field descriptions are as follows:
Disk Model
This field shows the make and model of the disk.
Disk Status
This field shows the disk’s operational status.
Disk Size
This field reflects the disk’s total physical capacity.
Mode Setting
This field identifies what transfer mode the disk is set for read/writes
Configuration
This field shows whether the drive is free (hot spare) or is assigned to an array.
S.M.A.R.T. Status
Indicates whether attached hard drive implements Self-Monitoring Analysis &
Reporting Technology to predict drive failure.
Enclosure Functions
The Enclosurex icon(s) represent the server-level monitoring capabilities of
PAM. From this icon, users may choose to enable alerting alarms during
rebuilding and synchronizing of arrays. In addition, they may monitor
enclosure status if the user has mounted the hard drives inside optional
FastSwap or SuperSwap hot swap boxes (one drive per box) manufactured by
Promise. FastSwap permits monitoring fan and housing temperature status.
SuperSwap allows monitoring fan, temperature, and power.
Enabling Rebuild/Synchronization Beeper
System administrators may wish to enable or disable an audible beeper alert that the RAID
emits during rebuild of drives and synchronization of drives. The beeper warns the
administrator that the system is in a degraded status during these processes and alerts the
administrator when the process is complete.
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Promise Array Management™ User Manual
(1)
Double-click the “Enclosure” icon in Tree View.
(2)
In the Information View (see Figure 57), check or uncheck the
Rebuild/synchronization Beeper box.
Viewing Enclosure Object icons
in Tree View displays enclosure icons in the
Left-clicking on the “Enclosure” icon
Object View and the enclosure status in the Information View.
Figure 56 Enclosure Object View
Enclosure Information View
The Information View shows a graphical representation of the FastSwap or SuperSwap
enclosures, along with the monitored components (fan, temperature, or power), as shown
below.
Figure 57 Enclosure Information View
The fan icons will display either a working fan, or a failed (error) fan. The temperature icon
will display a working thermometer (with the internal temperature), or an error thermometer
(if the temperature inside the enclosure exceeds 122° F). The power icons (not shown here)
will display a working voltmeter (with voltages).
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Promise Array Management™ User Manual
Array Functions
The “Array” icon in the Tree View represents the architecture of a particular
array. From here, admin users can delete an existing array, rebuild data to a
replacement disk, synchronize data on mirrored drives, rename the array, turn
on/off read and write back cache, and view cache statistics.
Deleting an Existing Array
NOTE: Deleting an array may result in the loss of all data contained on it. Be sure to back
up any needed data before deletion.
(1)
Right-click the Array icon of the array you wish to delete in Tree View (see figure
below)
Figure 58 Deleting Array Pop-Up Menu
(2)
Click “Delete” from the pop-up menu.
(3)
Click the “OK” button if this is an array you wish to delete.
(4)
Reboot the system.
Rebuilding An Array
You will want to rebuild an array whenever a drive has failed and been removed from a
RAID 1, 0+1, 3 or 5 array. For continuous operation, a replacement drive can be hot
swapped while the attached system is operational.
NOTE: In most cases, the rebuild process is initiated automatically -- either when a "hot"
spare drive is available to the array or when a new hard drive is assigned to the array. The
Rebuild Wizard screens (see page 49) will appear at this point.
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Promise Array Management™ User Manual
When rebuilding manually, data from the remaining working drive(s) can be reconstructed
on to the target drive until data is restored. During rebuild, users may continue to access the
working array and perform normal PC functions. However, system performance will be
slightly degraded and the rebuild process will take longer.
NOTE: Remember that during an array rebuild, the array does NOT provide data
redundancy. It is recommended that all rebuilds be carried to completion.
Figure 59 Array Pull-Down Menu
(1)
Identify the location of the target (failed) drive within the RAID housing based on the
PAM GUI. It will show which array is critical and identify which drive has failed.
(2)
Physically remove the failed drive and replace with an identical drive or one with the
same capacity or larger.
(3)
Click the Array icon of the array where the drive is attached and where you wish to
perform rebuild within the Tree View.
(4)
Right-click the icon and choose “Rebuild” from the pop-up menu. This will open the
Rebuild Wizard Step 1 screen (see Figure 60).
Using Rebuild Wizard
Step 1
(1)
Select the correct Target drive that will receive data (see below) Make sure you
select the blank new or replacement drive. The unselected drive(s) will contain
good data. This will be the remaining working drive(s) of an array, or a system drive
containing existing data that you wish to mirror.
NOTE: Make absolutely sure and double-check which drive is which. If data
exists on the target drive, it will be over-written.
(2)
Click the “Next” button to proceed to Step 2 or “Cancel” button to stop.
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Promise Array Management™ User Manual
Figure 60 Rebuild Wizard Step 1
Step 2
(1)
Confirm the Target or Rebuild disk by drive identification.
(2)
Click “Finish” button to initiate physical Rebuild, click the “Back” button to review
Step 1, or “Cancel” button to Stop (see figure below)
Figure 61 Rebuild Wizard Step 2
(3)
Once Array Rebuild has begun, you will be returned to the PAM window. A
progress window will appear below the Array icons in the Object View (see below).
A similar progress bar will also appear in Tree View.
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Promise Array Management™ User Manual
Figure 62 Array Rebuild Progress Bar
To Stop Rebuild
(1)
To halt the Rebuild process, right-click the “Array #” again.
(2)
The pull-down menu will appear showing the Stop option as shown below (see
below).
(3)
Once Stop is selected, you will be asked to verify the Stop request.
(4)
Click “OK” to Stop or “Cancel” to continue Rebuild.
NOTE: You may also start/continue, pause, or stop the process using the Toolbar icons.
Figure 63 Stop Rebuild Pull-Down
Array Synchronization
Synchronization is a periodic maintenance procedure for Mirroring (RAID 1, 0+1, 3, and 5)
arrays to maintain data consistency on all mirrored drives. In operation, array
synchronization compares data on the mirrored drives for any differences. If there are
differences detected, data from the primary drive(s) is automatically copied to the
secondary drive(s). This assures that all mirrored drives will contain the exact information.
NOTE: Users may choose to schedule synchronization during unattended, off-peak hours
(see page 34).
(1)
To manually synchronize drives from PAM, choose the icon of the mirrored Array in
Tree View.
(2)
Right-click the “array” icon, and choose “Synchronize” from the pull-down menu
(see Figure 64) or select “Array” from pull down menu at top and choose
“Synchronize” from the pull-down menu.
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Promise Array Management™ User Manual
(3)
This will initiate the process. Click “Yes.”
(4)
You will be returned to the main PAM screen. A progress bar will display at the
bottom of the window.
Figure 64 Array Synchronization Pull-Down
NOTE: During Array Synchronization, users may continue to access the working array and
perform normal PC functions. However, system performance will be slightly degraded and
the process will take longer.
Halting Synchronization
(1)
To halt the drive synchronization process, right-click the “Array #” again. The pulldown menu will appear showing the Stop option as shown below. You may also
temporarily pause the synchronization process and then continue.
(2)
Once “Stop” is selected, you will be asked to verify “Cancel Synchronization?”.
(3)
Click “OK” to Stop or “Cancel” to continue Synchronization.
NOTE: You may also start/continue, pause, or stop the process using the Toolbar icons.
Figure 65 Halt Synchronization Pull-Down
Viewing Array Object icons
In the Object View, icons for the hard drives that are connected to the current array selected
will appear. Clicking on these icons will display hard drive information (see page 45).
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Promise Array Management™ User Manual
Figure 66 Array Object View
Information View
Left-click on the array icon in the Tree View to reveal the Information View pertinent to the
operation of that array, such as shown below.
Figure 67 Array Information View
The fields displayed on the previous page are defined as follows:
Name
This field contains the name of the array.
RAID Level
The “RAID level” text box contains the RAID level information of the array.
Pressing on the arrow along on the right edge of the text box (operational only
when creating a new array) displays a list of choices (RAID levels 0, 1, 0+1, 3, 5,
or spanning).
Block Size (KB)
The Block Size reflects the stripe block size information used by this array. This
value cannot be modified here.
Array Size
Describes the size of the array in megabytes.
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Promise Array Management™ User Manual
Array Status
Indicates the current array status.
Buffer Setting
This allows you to enable or disable Automatic Sequential/Random Access Detection.
When enabled, the read-ahead cache will determine if sequential or random I/O is
occurring, and optimize itself based on the type I/O taking place. Under most
circumstances, enabling this will provide better performance.
Turning On/Off Write Back Cache
Write-back cache affects system performance depending on server and application type.
However, write-back cache data will be lost in the event of a system power outage or other
event where the data has not yet been saved to disk. Turning off write-back caching will
force the RAID to immediately save all writes to the drive.
To turn on/off write back caching from PAM, double-click the “Array” icon in Tree View. Leftclick the arrow next to the Write Cache selection box and choose “Write Back.” This will
enable write and write back caching functions from RAID (see page 53).
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Index
Administration
Assigning user rights ....................36
Password protection .....................37
Arrays
Administration of ...........................10
Creating ..................................11, 39
Deleting...................................13, 48
Deleting drives ..............................48
Fault tolerance in RAID 1........13, 48
Rebuild Wizard .............................49
Rebuilding.....................................48
Synchronization ......................34, 51
Viewing status of,..........................48
Beeper
Enable/Disable..............................46
Block Size
Viewing .........................................53
Cache
Controller info ...............................54
User rights ....................................37
Controller.............................................2
Attached components ...................39
Cache policy .................................42
Firmware info ................................42
E-mail
Events list ...............................14, 30
Notification ........................10, 13, 28
Receiver list ............................13, 29
Removing user........................13, 29
Enclosure Management ....................46
Beeper functions...........................46
Event Log
Clearing ........................................41
Event Viewer.................................41
Viewing .........................................41
Hard drives
Assignment of, ..............................46
Model info .....................................45
Viewing ...................................15, 45
Hardware
I2O support ...................................38
Help Menu
Finding topics................................20
Viewing Autodemo........................19
Viewing contents...........................20
I2O
Version info...................................38
Information View................................17
Message Agent .............................2, 11
Accessing .....................................27
Message Server ............................2, 10
Connecting....................................25
Creating ........................................ 22
Deleting ........................................ 24
Disconnecting ............................... 24
Switching Servers......................... 25
Networking
E-mail notification ............. 10, 13, 28
LAN/WAN ....................................... 4
User administration......................... 9
Object View....................................... 16
PAM .................................................... 1
Adding users................. 9, 11, 27, 35
Array info ...................................... 48
Array Synchronization .................. 51
Component installation ................... 5
Creating arrays ....................... 11, 39
Deleting arrays ....................... 13, 48
Deleting users..................... 9, 11, 35
E-mail notification ............. 10, 13, 28
Enclosure monitoring.................... 46
Installation scenarios ...................... 4
Message Agent............................. 11
Message Server ..................... 10, 24
Setting password .......................... 37
System access ............................... 4
Toolbar ......................................... 21
User administration................. 11, 35
User Administration ...................... 27
Using PAM.................................... 15
Passwords
Accessing Message Agent ........... 27
Changing User,............................. 36
Setting .......................................... 37
Promise Array Management ............... 1
Pull-Down Menus
Connection ................................... 18
Help .............................................. 19
Preference .................................... 19
View.............................................. 18
Rebuild
Cancel .......................................... 51
Manual.......................................... 48
Using Rebuild Wizard ................... 49
Software Installation
PAM................................................ 4
Status Bar ......................................... 17
Synchronization
Arrays ........................................... 51
Halting .......................................... 52
Scheduling.............................. 30, 34
Tree View
Collapsing..................................... 15
Displaying ..................................... 16
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Expanding.....................................15
Hiding............................................16
Refreshing display ........................16
Renaming levels ...........................16
Using.............................................15
Troubleshooting ................................10
Users
Assigning Rights ...........................36
Changing Passwords.................... 36
Creating ........................................ 35
Deleting ........................................ 35
Windows NT........................................ 3
Services
Message Agent .................... 2, 11
Message Server................... 2, 10
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