User Manual How to book a hotel

User Manual How to book a hotel
User Manual
How to book a hotel
User manual - How to book a hotel
INDEX
1.
HOW TO BOOK A HOTEL ............................................. 3
2.
USEFUL TIPS .......................................................... 6
3.
CHECKING, CHANGING AND CANCELING YOUR HOTEL
BOOKINGS ............................................................. 7
3.1. How
to search your bookings ................................................ 7
3.2.
Checking and editing bookings ............................................ 7
3.3.
Bookings modification ............................................................ 8
3.4.
Bookings cancelation……………………………………….10
2
User manual - How to book a hotel
1. HOW TO BOOK A HOTEL
1.1. Specify the arrival and departure date or simply the arrival
date and the number nights. You can type your dates or use the
calendar.
1.2.Choose a destination from the drop-down menu. By typing the first letter the options of
relevant destinations will appear.
User manual - How to book a hotel
You can also choose a specific hotel from the Hotel field.
1.2. Specify the number of rooms that you would like to book and type of board
preferred (optional).
User manual - How to book a hotel
To book more than one room, use
To copy the information from the first room, click on
To delete data, click on
1.3. Click on Search to obtain all the hotels that match your searching parameters.
1.4. Click on the Book button located to the right of your preferred option.
User manual - How to book a hotel
1.5.Fill out your booking fields, accept the terms and conditions of the contract and confirm
your booking by clicking on Book.
User manual - How to book a hotel
2. USEFUL TIPS
Check hotel information before booking by clicking on hotel name. You will the
see the hotel’s dossier. The dossier could be printed out or sent as pdf to your
client.
User manual - How to book a hotel
You can filter your search results by hotels category , area , type of hotel or
even view the hotels distributed on the google map.
3. BOOKINGS CHECK , MODIFICATIONS AND CANCELATION
MY BOOKINGS
Use this section to SEARCH, EDIT, CHANGE and CANCEL your bookings.
3.1. How to search to your bookings
Search for bookings with the help of different filters on this screen. Then,
click on FILTER.
User manual - How to book a hotel
3.2. Checking and editing bookings
To CHECK or EDIT bookings, click
on
. This button will also HELP
YOU TO:
•
Add or change comments.
•
Add or change travel agency reference.
•
Pay for your booking.
•
Check your booking breakdown.
•
Check and print contract terms and conditions, booking
voucher and proforma invoice.
•
Cancel your booking.
3.3. Bookings modifications
To CHANGE bookings click on
. This button will HELP YOU make
changes on a given booking as long as it IT HAS NOT INCURRED INTO
CANCELLATION EXPENSES. You can change:
•
Check-in and check-out dates.
•
Number of nights.
•
Number or type of rooms.
•
Type of board.
•
Name of booking holder.
•
Comments.
User manual - How to book a hotel
Making changes on bookings is very simple
1.- Change information by clicking on Change (on-line)
2.- The system will make a new search, based on the change that you have
made, and will ask you for confirmation:
3.- Accept the terms and conditions of the contract and click on
Confirm modification.
User manual - How to book a hotel
You should know that:
Once a booking incurs into cancellation expenses, you may request a
booking change by clicking on Request a booking change button. This
booking will modified offline by our booking team.
If you do not confirm your change before leaving your booking's
screen, your changes WILL NOT be saved.
3.4. Bookings cancelation:
There are two ways in which you can CANCEL bookings:
1.- Search for your booking and click
on
2.- Search for your booking, click on the EDIT button, and - once
inside your booking - click on the Cancel button (at the bottom) oron
(at the top).
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