CAMBRIONIX SS15 User Manual

User Manual
SS15
2022-06
© 2021 Cambrionix Ltd. All rights reserved.
EN
1. Table of Contents
1. Table of Contents
2. Your SS15 at a glance
2.1. Key Features
3. Safety
3.1. Signal word panel
3.2. Safety alert symbol
3.3. Pictograms
3.4. Product modification
3.5. Power supply
3.6. Storage and Installation
4. Getting Started
4.1. Opening your product
4.2. What's Included
4.3. Connecting to the mains
4.4. Connecting to Host
4.5. Registration
4.6. Help and Support
5. Using your SS15
5.1. Using without connecting to host
5.2. Using when connected to host
5.2.1
5.2.2
5.2.3
5.2.4
Connecting the Hub to a host computer
Charging
Data Transfer
Communication Interface and Protocol
5.3. Scalability
5.4. Manage Ports & Your SS15
5.4.1 Port Modes
5.4.2 Charging Profiles
5.4.3 Firmware
5.5. Software
5.5.1
5.5.2
5.5.3
5.5.4
5.5.5
SS15
Installing Software
LiveViewer
Cambrionix API
Updating Software
Removing Software
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3
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4
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6
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5.5.6 Command Line Instructions (CLI)
5.6. Cleaning your SS15
6. Product Specifications
6.1. Input Power Requirements
6.2. Output Power
6.3. Physical specifications
6.4. Packaged information
6.5. Consumables and Placing Orders
6.6. Power Supply
7. Troubleshooting
7.1. Initial troubleshooting tips
7.2. Logging through LiveViewer
7.3. Hardware Failure
7.4. Device connection.
7.5. Hub connection issues
7.6. No GUI
7.7. Software troubleshooting
8. Disposal
9. Returns and Damaged Products
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9.1. What do I do if my order arrives and something the product is faulty
or is physically damaged?
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9.2. What happens after I have requested a Return?
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10. Compliance and Standards
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2. Your SS15 at a glance
The SS15 has been designed primarily for desktop use, being highly compact and quiet. It
provides 10W of charging power to each of its 15 x USB 3.2 Type-A ports, allowing mobile
devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix
software to enable charging and data transfer while monitoring important port and device
information.
The SS15 can charge attached USB devices without using a local computer, and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 2.1A). The
firmware can be updated to enable new charging profiles, ensuring the SS15 can charge the
latest devices. It is ready to charge out-of-the-box and sync devices when attached to a host
computer.
When a local (host) computer is connected, the host can control the operation of the ports
using freely available software. Device charging and synchronisation can be monitored through
Cambrionix’s LiveViewer App, the Application Programming Interface (API) or Command Line
Interface (CLI). Cambrionix’s free monitoring and control software can be downloaded from
www.cambrionix.com/software
2.1. Key Features
Up To
Up To
Up To
5 Gbps
2.1A
85
per Port
per Port
Devices
Transfer Data Seamlessly
Power
Each high-speed port can
transfer data up to 5 Gbps
SS15
Scalability
Up to 85 devices can be conEach port can charge devices up
nected at once using multiple
to 2.1A (10W)
hubs
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3. Safety
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage, observe the safety instructions in the user
manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the
easier understanding and location of information relating to the SS15. Any errors or omissions
can be reported using our support ticket system (seeHelp and Support). This way, any issues
can be collected and fixed.
Understanding and observing the instructions in this user manual are prerequisites for
hazard-free use and safety during operation. This user manual cannot cover all possible
applications. If you would like additional information or if problems arise that are not
sufficiently addressed in this manual, please ask your distributor or contact us directly using the
means preferred, which are located on the back cover of this manual.
CAUTION
Personal Injury and Damage to the product
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Observe the safety instructions in this user manual
3.1. Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a
signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.
CAUTION
Indicates a potentially hazardous situation that, if not avoided, may result in moderate or
minor (reversible) injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in damage to the
product and its functions, or to property in its proximity.
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3.2. Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to
avoid injury
3.3. Pictograms
Warning Signs
Electrical hazard
Fire Hazard
Mandatory action signs
Read operating instructions
Mandatory regulation
3.4. Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
International safety regulations. Modifications to the product could affect safety and render the
product non-compliant with relevant safety standards, resulting in injury or damage to the
product.
CAUTION
An electric shock or personal injury may occur
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CAUTION
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Do not modify the product in any way.
Do not dismantle the product.
CAUTION
Fire, or personal injury may occur
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Do not obstruct air vents on the product.
Do not cover the product in combustible material.
CAUTION
Damage to your product may occur
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Do not bend or compress any part of the product.
3.5. Power supply
This section describes the safety precautions you must follow when using the power supply.
CAUTION
An electric shock or personal injury may occur
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Do not use a damaged power cord or plug, or a loose power socket.
Do not touch the power plug with wet hands.
Do not allow liquids to come into contact with the unit or power supply.
CAUTION
Damage to your product may occur
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Do not short circuit the Power Supply Unit (PSU) supplied with your
product.
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CAUTION
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Do not disconnect the power cord while the product is being used.
Do not bend or pull the power cord with excessive force.
3.6. Storage and Installation
This section describes safety precautions you must follow when installing and storing your
SS15.
CAUTION
An electric shock or personal injury may occur
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Do not place the power cord near heat sources.
Connect the plug to an earthed socket.
CAUTION
Damage to your Cambrionix product may occur
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Operate the product only in an environment where the ambient
temperature is inside the operating temperature range.
Operate the product only in an environment where the relative humidity is
inside the operating range.
Be careful not to leave the power cord underneath a heavy object.
CAUTION
Overheated power sockets may cause a fire
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Do not overload the power socket that your hub is connected to.
Insert the power plug all the way into the socket so that it is not loose.
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4. Getting Started
This manual provides a reference for end-users installing for the first time and using their hub
after that. As well as a guide for product safety-related information.
The SS15 is intended to be used in an indoor static environment in which the environment falls
within the tested specifications to provide charge, sync and management functionality. Please
see the physical specifications section of this manual for information on the environment
specifications.
4.1. Opening your product
When you have received your product, please check the packing slip to ensure all contents and
quantities are correct before opening. This is to avoid retesting and repackaging any items that
are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife.
This is to ensure the product is not damaged.
CAUTION
Personal Injury and Damage to the product
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There will be a sticker on the hub advising you to read the User manual before use. This
will need to be removed before use as it may be covering host ports, vents etc.
4.2. What's Included
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USB 3.2 Type-A Cable (to provide communication between the host system and hub)
SS15 Hub
2m Mains power cable (Country specified on order including fuse for the UK plugs)
Power Supply Unit
Part description
USB 3.2 Type-A updater cable
Power Supply Unit
Part number
200344
200421
UK Power cable
US Power cable
200144
200327
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EU Power cable
AUS Power cable
IND Power cable
200329
200337
200341
4.3. Connecting to the mains
Connect the Power Supply Unit (PSU) to the hub using the 4-pin DIN plug. Connect the power
cable to the PSU. Making sure you adhere to local safety regulations, connect the power cable
to the 100 – 250 VAC mains power outlet and switch the hub on using the small power switch
located adjacent to the power input connector on the hub. When the device is switched on, a
red LED will be illuminated. The hub is now ready to charge attached devices.
Periodic inspections should be made to power supply cables and any USB cables for any signs of
damage. If any damage is found, replace the damaged cord before further use.
4.4. Connecting to Host
Once the power is connected, connect the SS15 to your host system using a USB 3.2 Type-A
cable. Using an incorrect host cable may result in the hub and all subsequent ports not being
recognised by your host.
Please note that USB specifications require a minimum 100 mA charge current to be delivered
during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP
port, the device can draw up to 2.1A while transferring data.
4.5. Registration
You may register your product at www.cambrionix.com/product-registration
4.6. Help and Support
FAQs and help can be found on the Help page here
l www.cambrionix.com/help_pages/help.
You can raise a support ticket for more in depth support here
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https://cambrionix.atlassian.net/servicedesk/customer/portals
You can also download any of our manuals and keep up to date at the link here
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www.cambrionix.com/product-user-manuals
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When contacting support, please supply the product information for the hub in question. This
can be found on the Device Information Plate which is either on the underside or back of the
unit. Including serial and Purchase order numbers, can help identify the product in question
faster, and speed up the process.
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5. Using your SS15
In this section, you can find information using your hub in a charge only or a charge and sync
application. You can also find information on managing your hub, changing port modes,
connecting multiple hubs to one host and using Cambrionix Software.
5.1. Using without connecting to host
When the Hub is switched on and is not connected to a local host computer it is
automatically configured to charge devices using its intelligent charging algorithm. Connect the
devices to be charged to any of the available ports (not the Host Port) using
USB - compliant cables.
Once the devices are connected, the algorithm will detect the highest charge rate allowable for
each attached device. Charging at the optimum rate (up to 2.1A) specified by the manufacturer
will commence once profiling is complete. Depending on the state of charge of the device
attached, this may take tens of seconds.
5.2. Using when connected to host
5.2.1 Connecting the Hub to a host computer
Connect the SS15 to your host system using a USB 3.2 Type-A cable. Using an incorrect host
cable may result in the hub and all subsequent ports not being recognised by your host.
5.2.2 Charging
When the Host Port is connected to a local computer, the hub defaults to Sync mode and
charge currents are determined according to USB Implementers Forum (USBIF) Super-Speed
USB3 specifications. If the attached device complies with USB-IF Battery Charging
specification BC1.2 and supports Charging Downstream Port (CDP), the hub can provide
high-speed charging at 2.1A. If the connected device does not comply with BC1.2, the charge
current will be limited to 500 mA in compliance with USB specifications.
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If you wish to limit the charging to your devices whilst connected to your host system then you
can disable CDP on all ports by inputting the following commands.
The CLI commands for turning off the sync charg options, with a 1 or 0 per port.
settings_unlock
settings_reset
settings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
settings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
reboot
This can also be done via the API if this is easier. Just supply that string (joined with \n) like:
cbrxapi.cbrx_connection_set(handle, "Settings", "settings_unlock\nsettings_reset\nsettings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0\nsettings_set alt_sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0
0 0\nreboot")
Note that settings_reset clears any previous settings, so if you need to retain something else, it
would be better to issue settings_display first, which gives you the entire settings which you
can then modify and re-issue in entirity.
5.2.3 Data Transfer
If you wish to transfer data, change applications, restore or update your mobile device, a data
connection to a local host computer is required. The hub is compatible with macOS®,
Windows™ and Linux® operating systems and can transfer data between these operating
systems and many mobile operating systems such as iOS™ and Android™.
In order to transfer data, connect the host port to your local (host) computer using a USB 3.2
Type-A compliant cable. Any devices connected to the hub will now appear as if they were
connected to the host computer’s USB port.
5.2.4 Communication Interface and Protocol
TheSS15 appears as a virtual serial port (also called a UART or VCP). On Microsoft™ Windows,
the system will appear as a COM port. On macOS®, a device file is created in the / directory. S is
an alpha-numeric serial string unique to each device
/dev/tty.usbserial S
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Devices incorporate a FT230X USB to UART converter IC from FTDI International. On Windows 7
or later, a driver may automatically be installed (if Windows is configured to download drivers
from the internet automatically). If this is not the case, or if a Mac® or Linux® platform is used,
the driver may be downloaded from www.ftdichip.com. The VCP drivers are required. For
Linux® or Mac computers, the default OS drivers should be used.
The default communications settings should be set to 115200 baud, 8 data bits, no parity, and
one stop bit. This is sometimes referred to as "115200,8,N,1". No flow control is used. ANSI
terminal emulation should be selected
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5.3. Scalability
If you wish to synchronise more devices, multiple hubs can be connected to allow more devices
to be managed from a single host computer simultaneously.
To daisy-chain multiple hubs, each hub needs to be connected to mains power
individually, and the first hub in the chain should be connected to the local computer through
the hubs’ “host port”. The Host port of the next hub in the daisy-chain is then connected to any
of the first hub's downstream USB ports. More hubs are added in the same way.
Using this daisy-chain approach, a maximum of four additional hubs can be linked, allowing a
total of 71 devices to be synced from a single host computer. Alternatively, a star topology can
be used, which allows up to 85 devices to be synced from a single computer. In this
arrangement, the first hub is attached in the same way, connecting the hubs host port to the
computer’s USB port. After that, five additional hubs can be attached to the downstream USB
ports of the first hubs by their host ports as shown below.
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5.4. Manage Ports & Your SS15
Each port on your SS15 can be managed either individually, or all together. You can turn the
ports off and on, change the port mode, or change the charging profiles. This can be done
either through LiveViewer, or by connecting to the hub via the API.
5.4.1 Port Modes
Charge
Sync
Biassed
Off
Turn specific ports or the whole hub to charge only mode (no data
channels open only power)
Turn specific ports or the whole hub to sync mode (data and power
channels open)
Detect the presence of a device but it will not sync or charge it.
Turn specific ports on or off or switch the whole hub on or off. (no
power and no data channels open)
5.4.2 Charging Profiles
To ensure attached devices charge at their optimum rate, our smart USB hubs come with the
below intelligent charging profiles built in:
0
1
2
3
4
5
6
Intelligent charging algorithm which will select a profile 1-6
2.1A (Apple)
BC1.2 Standard (this covers the majority of Android™ phones and
other devices)
Samsung
2.1A (Profile 1 but with a longer timeout)
1.0A (Typically used by Apple)
2.4A (Typically used by Apple)
5.4.3 Firmware
The firmware can be kept up to date using our LiveViewer software. As part of delivering an
easy user experience, our LiveViewer application is now a set-and-forget solution. The
LiveViewer application will discover your USB hub’s firmware and present an update for you.
To update the firmware, first, go to the firmware updater section of LiveViewer. Here you can
see the available Firmware versions to download and install to the hub. To download a
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firmware file click on the version under the "downloadable firmware updates" section. once
downloaded it will appear in the "Available firmware files" section.
The current firmware version on the hub is displayed in the firmware updater section alongside
the hub's name. This will appear red if a newer version is available or green if it is the most up
to date.
To install the firmware onto the hub click the hub/ hubs connected that you want to update,
then select the firmware version you want to upgrade to. Once selected press the update
button at the top and the update will commence.
CAUTION
Your Cambrionix Firmware may get corrupted
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Do not interrupt the Firmware update process.
Do not disconnect the power during the update process.
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5.5. Software
More productivity, saving you time. Cambrionix provides three interfaces by which the Hub can
be monitored and managed:
• LiveViewer
• Cambrionix API
• Command Line Instructions
The SS15 uses string commands to communicate with the host system. These can be sent via
the virtual serial port of the SS15 directly, or the API can be used to provide other protocols
that send translated string commands. LiveViewer can use the API to interact with the devices
through a user-friendly application.
There are three different channels for both our LiveViewer application and the API. The three
channels are Alpha/ Beta and Release. We would recommend using the release version of both
the API and LiveViewer.
We will push bug fixes and updates through Alpha and then onto Beta before it is merged into
the Release version. If you have found a bug that we have a fix for, the Alpha and Beta releases
may already have addressed these and implemented fixes.
5.5.1 Installing Software
Cambrionix has two pieces of software that can be used to manage the devices and your hub
using different host systems. This section has instructions and information on using our
software on three of the most popular host systems.
Our software is available to download from www.cambrionix.com/software, you will find
software available for Windows™, Mac® and Linux® Systems.
To install on Mac® and Windows™ systems, download the install files from the above link, once
downloaded run the install process and dialogue boxes will help you through installation and
initial set-up.
For Linux® systems, download the install files from the website at the above link. Once
downloaded, you can either install it from the desktop GUI or the command line via:
sudo apt install ./
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after this command you will need to enter the file name that has just been downloaded from
our website.
5.5.2 LiveViewer
LiveViewer is an application downloaded from www.cambrionix.com/products/liveviewer.
Once downloaded and installed on the host computer, LiveViewer allows you to switch the
ports on and off, set the port to charge only, or sync mode. LiveViewer’s home page shows the
following information about all the ports:
• Status (Attached/disconnected)
• Mode (Charge/Sync/Off)
• Profile (Charging profile)
• Duration (How long the device has been attached)
• End time (Time the battery reaches a threshold (full) level)
• Current (Quick charge current in mA)
• Energy (Present energy rate)
Tick boxes adjacent to each port symbol allow that port mode to be changed. When the port is
in Sync mode, only instantaneous current can be monitored through LiveViewer. When the port
is in Charge mode, the charge profile, current, energy rate, charge duration and end time are
displayed. In addition to individual port information and control, LiveViewer shows the hub rail
voltages, time since switched on, total current and power, and temperature. Further details on
LiveViewer are available on our website.
NVRAM settings
Within your hub, there are some specific controllable settings called "none volatile
RAM settings", which are referred to as NVRAM settings. These control a variety of different
settings on your SS15.
You can navigate to the NVRAM settings by opening LiveViewer and selecting the hub you want
to connect to. Once you have chosen the connected hub, navigate to the below icon on the top
right of the screen from LiveViewer and click on advanced.
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Once you have pressed advanced this will take you to the advanced settings page where you
can view and change the NVRAM settings, including reverting back to default factory settings.
There is more information on the NVRAM settings and how to manage them in our CLI manual.
which can be found at the link here.
5.5.3 Cambrionix API
Cambrionix API allows you to monitor and control each port in more detail and to integrate
these functions into your own workflow processes. The API comprises a daemon that can be
downloaded from www.cambrionix.com/products/api and installed on the host machine. Port
information and control can be provided through the API using JavaScript Object Notation
(JSON) Remote Procedure Calls (RPC) over TCP. JSON-RPC calls send a request to the API to
“Get” port, device or Hub information, or “Set” port functions (such as mode). A library of
sample Python code can be obtained from www.cambrionix.com/products/api to help you
integrate many of these functions into your process workflow alongside the complete user
manual.
5.5.4 Updating Software
By using LiveViewer you will be able to automatically download and install the most up to date
software (LiveViewer and the Cambrionix API)
By going into the settings section on the left-hand side of LiveViewer, you can navigate to the
general tab, and under this can see the options for keeping both LiveViewer and the API up to
date.
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You can select when you would like the automatic software checks to take place or, if you
prefer, you can change to a manual update selection. You can also select which version of the
software you would like to use between the Alpha, Beta or Release options.
When you have some software updates available, you can select install now to begin the
installation process; a progress bar will appear to show the installation status. From this bar,
you can also view the release notes for the version of the software you are looking at.
5.5.5 Removing Software
If you wish to uninstall the software (Cambrionix LiveViewer and Cambrionix API) from your
host system, the following steps can do this. One thing to note when removing the API is to
check you have also removed the recorder service which will install alongside it.
Windows
To remove the software from a windows system, you can do so by going into "Add or remove
programs" finding the software you wish to remove, selecting it and pressing "uninstall"
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macOS®
To remove the software from a macOS® system, locate the application in the Finder, drag the
application to the Trash, or select the application and choose File > Move to Trash. You may be
asked to enter the name and password of an administrator account on your Mac®. Then to
completely delete the application, choose Finder > Empty Trash.
Alternatively, use the below instructions.
sudo /Library/Cambrionix/ApiService/bin/CambrionixApiService --remove
sudo /Library/Cambrionix/ApiService/bin/CambrionixRecorderService --remove
Linux®
To remove software on Linux® there are two options.
The first is to use the Software centre, then either the list of installed applications or the search
bar to find the software you wish to remove. Once you have selected the application, click on
the remove button and you will be prompted for a password, enter the password and the
software will be removed.
The second way you can remove software is by using the command line. All you need to do is to
use the command in the following fashion:
sudo apt remove program_name
You’ll be asked to enter your account password. When you enter it, nothing is visible on the
screen. You will need to confirm removal, it will ask for your confirmation, press the enter key
or Y key: Keep in mind that you’ll have to use the exact package name in the apt remove
command otherwise, it will show ‘unable to locate package error‘. You can type the first few
letters of the program you want to uninstall. And then hit the tab key. It will show all the
installed packages that match those letters at the beginning of their names.
5.5.6 Command Line Instructions (CLI)
Command Line Instructions can be used to control and monitor the functions of the
hub and attached devices. To use the command-line interface a serial terminal emulator must
be installed on the host computer. Examples include Serial, ZTerm, PuTTy, and Minicom. If you
would like more information, please look at our more in-depth information here
www.cambrionix.com/cli
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Two example commands can be seen below, you can use these commands to check hub
information and health.
Command
system
health
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Action
Show hardware and firmware information
Show voltages, temperatures, errors and boot
flag
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5.6. Cleaning your SS15
Cleaning the product is generally not required, although in some instances it may be necessary
if excess dirt/ dust/ hair has accumulated, or if minor liquid spillages have occurred on the
module during operation or storage.
CAUTION
Electric shock or personal injury may occur
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If there is a dirt/ spillage over a ventilation slot, external data/ power
connector or product aperture, please remove power from the unit without
touching the liquid and contact Cambrionix immediately
Ensure that the product is switched off and the power cord is removed from the product.
Hold the power cable by the plug and do not touch either the plug or the power cord
with wet or damp hands as an electrical shock may result
Wipe the product with a clean, dry and soft cloth. Do not use detergents which contain
alcohol, solvent or surface-active agents. Do not spray water or detergent directly onto
the product
Wet a soft and dry cloth in water and wring thoroughly to clean the product as required
Dry the product thoroughly once the cleaning has finished
Reconnect the power cord and use your product as advised once cleaning and drying is
complete
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6. Product Specifications
The SS15 is manufactured in the UK
6.1. Input Power Requirements
Input Voltage
Input Current
Input Connection
12Vdc
15A
4-pin DIN
6.2. Output Power
Output Voltage
Output Current (Max per Port)
Output Power (Max per Port)
Output Power (Total)
5.0V +/-5%
2.1A
10W
163.8W
6.3. Physical specifications
Input Connectors
Output Connectors
Maximum Downstream Data Speed per Port
Ambient Operating Temperature range
Relative humidity
Dimensions
Weight
USB 3.2 Type-A
15 x USB 3.2 Type-A
5 Gbps
0 - 35 °C
5% to 95% non-condensing
39 x 199 x 42mm
1.6kg
6.4. Packaged information
Boxed Dimensions
SS15
0.47 x 0.12 x 0.31 m
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6.5. Consumables and Placing Orders
Below is a list of any Consumable products you may require for your SS15 including the cables
you will require to connect devices to the hub.
Cables
15 x USB 3.2 Type-A
If you require any spare parts, such as the power cables or USB 3.2 Type-A cable, these can be
ordered by quoting the product part number and the spare part number (available from what's
included section)
These can be ordered from the reseller or solution partner you purchased your SS15 from, or
from Cambrionix directly.
To find one of our partners local to you please visit www.cambrionix.com/partners where you
can learn about the local vendors and distributors that can assist you and find their contact
information.
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6.6. Power Supply
Input Voltage
Input Current (Typical)
Input Frequency
Input Connector
Output Voltage
Output Current
Output Power (Max)
Output Connector
Dimensions
SS15
100-240VAC
4A @ 115VAC
2A @ 230VAC
50-60Hz
C14
12V
15A
180W
4-pin DIN
210 x 85 x 46mm
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7. Troubleshooting
If you experience any issues with your SS15; please try the following solutions, if your issue is
not addressed in this section, please get in touch with your local vendor or Cambrionix.
7.1. Initial troubleshooting tips
Some tips and information to check first.
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If you plug a device (phone, USB stick) into the hub, does it appear to the OS.
If you directly connect the same device to the port the hub is in, does it appear to the OS.
Try switching updater cables with one which is working/ use cable in a hub that is
working.
7.2. Logging through LiveViewer
If you are experiencing a bug or an issue, we may ask you to obtain some logs of the behaviour,
to see in more detail what is happening. To get logs of the behaviour use the following steps to
get a zip file of the logs.
1. Open LiveViewer (if this is not already downloaded, then go onto our website and
download both the API and LiveViewer) www.cambrionix.com/software
2. Once in LiveViewer, on the left-hand side of the screen, select the settings section.
3. Once in the settings section, select the API tab at the top of the screen.
4. In the API section click the "cog" on the right hand side of the local API
5. Click the “select all” tick box and then the save button.
6. After this is enabled, use the hub in a way that causes the issue you are seeing.
7. Wait for the issue to occur, i.e. when updating an iPad the device disconnects.
8. Make a note of the time that the issue occurs then go back to the API page in LiveViewer,
and press the zip logs.
9. Once you have the logs un-tick the “select all” box and save your settings.
10. Send the logs to us for us to take a look at.
7.3. Hardware Failure
If the Hardware fails the LEDs can flash in a pattern to determine the type of failure. The power
LED will flash the pattern if no LEDs are present on the downstream ports.
The unit will blink four times, followed by eight long or short flashes, which then repeat. The
flashes are a number in binary which match a number in our error code list.
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i.e if the LED flashes the following - BBBB SLSSSLSS, the binary number is 01000100.
7.4. Device connection.
If you are having device connection issues please read through the following common solutions
to see if this resolves your observed behaviour.
Unstable device connection
Some devices can have unstable connections with your host system through the SS15. We have
only observed this behaviour in a very few amount of devices, by disabling CDP this has
resolved all issues and the connections are stable.
You can disable CDP through NVRAM settings either by going through the advanced settings
and turning "Alt Sync charge" off or through the API and disabling it via code. For example,
using the command line, the instructions would be as below.
settings_unlock
settings_set sync_chrg 0000000000000000
Battery information for Android
If you are having issue displaying battery information on Android devices ensure firstly you
have ADB tool installed and open then try these things in order.
1. Check that developer options are enabled on the android device, and then that USB
debugging is also enabled.
2. If you have done this step and it still does not work, go to Developer Options and click
‘Revoke USB debugging authorisations’. Unplug the cable and reconnect.
3. If this still doesn’t work, turn off the developer options at the top, re-enable it, and reenable ‘USB Debugging’.
4. You can get detailed info directly from ADB at each step to diagnose things:
adb.exe shell dumpsys battery
# Use -s SERIAL_NUMBER as first options if you have more than 1
Android attached
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Unknown devices
Sometimes, within Liveviewer and device manager, the connected device may show up as an
unknown device.
This can be due to the host system needing to be trusted on the device. This can be done on
the device itself on the initial connection.
This could also be due to an insufficient number of endpoints available on the USB controller in
the host system. This limitation within the USB controller can only be resolved if you connect
fewer USB devices to the controller in question.
Cannot connect any more devices
Sometimes, you may reach the endpoint limit of your USB controller and this may stop you
from being able to attach any more devices to your host system.
You can create more space is to change connections from USB3 to USB2. You can change the
connection by disabling USB3 in the BIOS on startup.
A much simpler way is to use USB2 cables instead of USB3 cables, limiting the connection to
USB2.
7.5. Hub connection issues
If you have issues with the hub and connecting to your host system, please see below
troubleshooting solutions.
Hub not connecting to host
If you see that the SS15 is not connecting to the host system, one of the issues may be caused
by the USB drivers on your host system not being up to date. It is good practice to ensure you
have the latest drivers and updates installed on your host system, which is usually handled by
the OS, but sometimes may require an update directly from the USB host controllers
manufacturer, which will be found on their website.
USB drivers required are FTDI drivers, which can be found on the site
https://ftdichip.com/drivers/ .
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Daisy chaining multiple PDsync-4 using expansion port
USB C cables can have variations in speed, power, and protocol capabilities. Some “active” or
E-mark type-C cables may not work on the daisy chain when connecting the expansion port to
another PDysnc-4. We recommend to use “passive” type-C cables and not to use cables fitted
with e-markers, see your cable supplier to see if e-markers are fitted.
Serial number on SuperSync-15
If you are using the API to write scripts using the SuperSync-15 then the serial number
produced using the method "cbrx_discover" will be an array of strings which will change when
the hubs connection is moved. Using firmware 1.80 and above will change this to be a static
serial number which will become permanent once the firmware has been updated.
Cannot access COM port
You may get an error message stating "COM (and then a number) could not be opened (Access
is denied)".
This is because an application has control over the COM port that the hub is connected to, and
no subsequent application can access the hub. To resolve this, you will need to close any
applications that control the COM port before opening another.
7.6. No GUI
If you are using a headless system with no GUI, then and you require to enable logging for
support issues, you can use the following command to create the logging cfg file manually:
echo *=DEBUG>/etc/opt/cambrionix/cambrionix.log.cfg
Then after re-producing the problem, you can zip the logs from the folder
/var/log/cambrionix
You may delete the file below when you are finished with it.
/etc/opt/cambrionix/cambrionix.log.cfg
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7.7. Software troubleshooting
Some users have noted that the API can cause a high level of CPU usage. This can sometimes be
linked to the API recorder service. If you are finding this and you are not using it then we would
reccommend to uninstall it from your system entirely.
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8. Disposal
Disposal of Old Electrical & Electrical Equipment (Applicable in the European Union and other
European countries with separate collection systems)
This product is subject to Directive 2012/19/EU of the European
Parliament and the Council of the European Union on the waste
electrical and electronic equipment (WEEE), and in jurisdictions
adopting that Directive, is marked as being put on the market
after August 12, 2005, and should not be disposed of as unsorted
municipal waste. Please utilize your local WEEE collection
facilities in the disposition of this product and otherwise observe
all applicable requirements.
Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT".
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9. Returns and Damaged Products
If you wish to return or fix a damaged product first look at the terms on our website
www.cambrionix.com/terms-conditions
Before a product is returned please contact support using the methods detailed in the Help and
Support section.
9.1. What do I do if my order arrives and something the
product is faulty or is physically damaged?
If you have received your order in a damaged box and/or the product has physical
damage please contact Cambrionix Customer Support. Please provide photos of the
damaged box and/or product when contacting Customer support.
l If an item in your order does not have physical damage but is not functioning properly or
will not power on, please contact Customer Support and provide as much information as
possible and including any steps followed to troubleshoot internally.
l Please include photos of the damaged box and product when contacting Customer
Support.
Note: If you have received your order in a damaged box and the damage was indicated to the
courier, please provide us with a copy of the delivery note detailing this.
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9.2. What happens after I have requested a Return?
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SS15
If you have not purchased the Product(s) direct from Cambrionix please contact the
vendor the item was originally purchased from for their returns process.
Once you have notified Cambrionix of your return, Cambrionix will arrange for the
collection of the product(s), or provide instructions and details for you to return the
product direct.
When returning your product(s), please only send back the items that were advised
through the support process.
Return your product(s) in the original packaging where you can. Where original packaging
is not available, use suitable packing methods, which will ensure that the product cannot
be subject to impact damage. i.e. double-walled cardboard box with 50mm of soft
material.
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SS15
Product(s) not returned in their original condition may result in additional costs, please
refer to the warranty and terms section on our website.
Where Cambrionix arranges collection, return shipping will be free, unless Cambrionix
notified you otherwise.
When contacting us about returning a product please provide the following information.
- Collection Address
- Weights and dimensions of shipment
- Preferred collection date and time.
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10. Compliance and Standards
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SS15
CB Certificate
CE Tested and marked
FCC Part 15 Tested and marked
Housed within a UL94-VO specification fire enclosure
RoHS Compliant
Independently safety tested by the Underwriters Laboratory (UL) under file #E346549
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Use of Trademarks, Registered Trademarks, and other Protected Names and Symbols
This manual may make reference to trademarks, registered trademarks, and other protected
names and /or symbols of third-party companies not related in any way to Cambrionix. Where
they occur these references are for illustrative purposes only and do not represent an
endorsement of a product or service by Cambrionix, or an endorsement of the product(s) to
which this manual applies by the third-party company in question.
Cambrionix hereby acknowledges that all trademarks, registered trademarks, service marks,
and other protected names and /or symbols contained in this manual and related documents
are the property of their respective holders
"Mac® and macOS® are trademarks of Apple Inc., registered in the U.S. and other countries and
regions."
"Intel® and the Intel logo are trademarks of Intel Corporation or its subsidiaries."
"Android™ is a trademark of Google LLC"
"Chromebook™ is a trademark of Google LLC."
"iOS™ is a trademark or registered trademark of Cisco in the US and other countries and is
used under license."
"Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries"
“ Microsoft™ and Microsoft Windows™ are trademarks of the Microsoft group of companies.”
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Cambrionix Ltd
The Maurice Wilkes Building
Cowley Road
Cambridge CB4 0DS
United Kingdom
+44 (0) 1223 755 520
[email protected]
www.cambrionix.com
Cambrionix Ltd is a company registered in England and Wales
with the company number 06210854
2022-06
© 2021 Cambrionix Ltd. All rights reserved.
EN
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