Signature Cassette User`s Manual

Signature Cassette User`s Manual
USER’S MANUAL
042814-511381
© 2014 All rights reserved
For the most recent version of this manual please visit
http://www.primeralabel.com/cassetteprintersupport.html
Notices: The information in this document is subject to change without notice. NO WARRANTY OF
ANY KIND IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. No liability is assumed for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material. This document
contains proprietary information that is protected by copyright. All rights are reserved. No part of
this document may be photocopied, reproduced, or translated into another language without prior
written consent.
Trademark Acknowledgments: Windows is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
Printing History
Edition 1.1, #042814, Copyright 2014, All rights reserved.
FCC Compliance Statement: This device complies with part 15 of the FCC rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired operation.
For Users in the United States:This product is intended to be supplied by a UL listed Direct Plug-In
Power Supply marked "Class 2"or a UL listed ITE Power Supply marked "LPS" with output rated
12VDC, 4.5A or higher. This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. In a domestic environment this product may
cause radio interference, in which case the user may be required to take adequate measures. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
inaccordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help. Use of shielded cables is
required to comply with the Class B limits of Part 15 of the FCC Rules. You are cautioned that any
changes or modifications not expressly approved in this manual could void your authority to
operate and/or obtain warranty service for this equipment.
For Users in Canada: This digital apparatus does not exceed the Class B limits for radio noise for
digital apparatus set out on the Radio Interference Regulations of the Canadian Department of
Communications. Le present appareil numerique n'emet pas de bruits radio electriques depassant
les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le
brouillage radioelectrique edicte par le ministere des Communications du Canada.
CAUTION!
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THE UNIT TO RAIN OR
MOISTURE. TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE EXTERIOR
PANELS. NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED
SERVICE PERSONNEL. OPERATE THE UNIT WITH ONLY THE PROPER ELECTRICAL
SPECIFICATIONS AS LABELED ON THE PRINTER AND AC ADAPTER.
CAUTION!
USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER
THAN THOSE SPECIFIED HEREIN MAY RESULT IN HAZARDOUS RADIATION.
ii
Table of Contents
Section 1: Getting Started................................................................................1
A. Choosing a Good Location.................................................................1
B. Unpacking and Inspection.................................................................2
C. Identifying the Parts............................................................................ 3
D. Cassette Specifications........................................................................5
E. Connect Power.....................................................................................7
F. Load a Ribbon......................................................................................8
G. Load a Cassette..................................................................................10
H. Install the Printer Driver.................................................................. 12
Section 2: Printing Cassettes.........................................................................14
A. Printing from other Programs......................................................... 14
B. Printer Driver Settings...................................................................... 15
Section 3: Maintenance and Troubleshooting...........................................17
A. Indicator Lights and Buttons ..........................................................17
B. Cleaning the Print Head................................................................... 18
C. Replacing the Print Head................................................................. 19
D. Troubleshooting Print Quality......................................................... 21
E. Repairing/Preventing Ribbon Breaks............................................23
F. Retrieving a Fallen Cassette.............................................................25
G. Ribbon Recognition Problems......................................................... 25
H. Technical Support.26
Section 4: Technical Specifications..............................................................27
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TOC
Section 1: Getting Started
THANK YOU…
...for purchasing a Signature Cassette Printer. The Signature
Cassette Printer can significantly increase the efficiency of
your lab while helping to reduce the risk of misidentification
of specimens. It prints directly onto cassettes, eliminating
handwriting. With impressive 300 dpi print resolution, you
can print text, graphics and logos along with high-resolution
linear and 2D bar codes on every cassette you process.
To begin using your Signature, please read this manual
carefully. This Operator's Manual is a guide to the Signature
Cassette Printer only. There are other accessories and software
that work with the Signature Printers. Those items are
purchased separately and include their own user's manual.
NOTE ON TERMS AND CONVENTIONS
From this point forward, the following terms and conventions
will apply:
The Signature Cassette Printer will be referred to simply as
the Printer.
A. CHOOSING A GOOD LOCATION
•
•
Place the Printer in a location with adequate air circulation
to prevent internal heat build-up. You will need at least
16" (41 cm) of overhead space to allow the top cover to
open freely.
Do not place the Printer near heat sources such as
radiators or air ducts, or in a place subject to direct
sunlight, excessive dust, mechanical vibration or shock.
Getting Started 1
TOC
B. UNPACKING AND INSPECTION
While unpacking your Printer, inspect the carton to ensure that
no damage has occurred during shipping. Make sure that all
supplied accessories are included with your unit.
The following items should be included:
•
•
•
•
•
•
•
•
Signature Cassette Printer
Power cord
Power converter
USB cable
One package of cassettes
One black ribbon
Print head cleaning pen
Installation disc and documentation
2 Getting Started
TOC
C. INDENTIFYING THE PARTS
The following illustrations show the various parts of the
printer. These parts will be referred to throughout this manual
so return here if you ever encounter a term that is unfamiliar
to you.
Power Button
Cassette Button
Safety Door
Cover Release
Lever
Cassette Carriage
The Cover Release Lever is a mechanical lever that releases the
spring-loaded mechanism on the cover. Pull it toward the front
of the printer to release the cover latch.
The Power Button turns off the printer when the cover is
closed. When the cover is open, press and hold the Power
button to move the Cassette Carriage forward.
The Cassette Button will cause the printer to start printing to a
cassette in manual print mode. When the cover is open, press
and hold the Cassette button to move the Cassette Carriage
backward.
The Cassette Carriage holds and moves the cassette during
printing.
Safety Door. The safety door closes any time the cassette
carriage is in motion. Otherwise it is left open.
Getting Started 3
TOC
Rear View
Interface Port
4 Getting Started
Power
USB
TOC
D. CASSETTE specifications
The Signature Cassette Printer can print on cassettes with
printable face angles between 35 and 45 degrees and cassettes
that meet the size specifications shown below. The Signature
Cassette Printer uses thermal transfer print technology. This
print technology requires stricter standards on the surface
finish and cleanliness of the cassette’s printable area compared
to cassettes that are used with ink jet technology printers.
1. Cassette Dimensions
Maximum and minimum sizes for each dimension are shown
in the diagram below:
28.9mm
28.2mm
10.0mm MAX
[Lid attachment features]
.5 to 1.0 chamfer
or 1.0 radius on bottom
edges are highly
recommended
45deg
35deg
6.1mm
5.9mm
3.5mm
must be clear of lid
attachment features
41.0mm
40.0mm
83.0mm MAX
Note 1: Cassettes may have lids attached in the open position as shown, lids
may be removed or lids may be in a closed position as long as they do
not project over the printable face.
Getting Started 5
TOC
2. Printable Surface Quality
The printable area of the tissue cassette must have a relatively
flat and smooth surface.
• Roughness. The recommended surface roughness is
approximately 30 microinches. Slightly rougher print
surfaces will also work, but there may be incomplete
transfer of ink to low spots within the surface texture. • Flatness. The printable surface must be as flat as possible;
the recommended flatness of the entire printable area
should be within .001”. Cassettes that have printable areas
with gradual bowing of the printable face that result in a
flatness measurement of larger than .001”may work, but
need to be tested on a case by case basis. Rapid transitions
in the printable surface due to sink or flaws in the mold
will likely result in poor print transfer in the affected areas.
Flat Surface Print
Rough Surface Print
3. Printable Surface Support
The printable area must be supported by the structure of the
cassette in such a way that the printable area does not deflect
under pressure. Use of ribs and surrounding walls should be
considered to maximize the consistency of the printable area. Ribs that are too thick can cause sink which can leave voids in
the print. Mold design can also cause sink in certain areas of
the printable face. These low areas will not have complete
transfer of ink. Examples of an unsupported upper edge (left)
and low spot in the middle of the face (right) are shown below.
6 Getting Started
TOC
4. Raised Printable Surface Area
The printable area can be a pad that is slightly raised from the
rest of the printable face or it can be a perfectly flat face;
however, the printable area cannot be recessed within the
printable face. Any raised edges around the printing area will
prevent clean transfer of ink to the printable area. An example
of a cassette with a raised pad is shown below.
Note: Printing offsets may
need to adjusted in the PTLab
software so that the print
starts on the raised printing
area. Starting the print too
early causes the print head to
get stuck on the transition to
the raised area.
e. connect power
Attach the power cord to the Power brick. Plug the power
cord into a grounded outlet and the 5mm barrel connector to
the back of the printer. The power converter is a universal
100v-240v input and a 12v output.
DO NOT CONNECT USB UNTIL THE PRINTER DRIVER
HAS BEEN INSTALLED.
Getting Started 7
TOC
F. load A RIBBON
You must use Primera ribbons to print with the Printer.
1. Remove a ribbon from its packaging. Detach the take up
ribbon from the supply ribbon by gently pulling them
apart.
2. Open the top cover by pulling the release button on the
right side of the printer. Lift the cover until it rests at a
slight backward angle.
Release Lever
8 Getting Started
TOC
3. Remove the ribbon from its shrink wrapped packaging.
Hold the take up (back) ribbon core with your left hand.
Hold the supply (front) ribbon with your right hand.
Install the take up ribbon by depressing the spring loaded
hub inside the printer. Snap the take up ribbon core into
place.
Important Note: To prevent damage
to print head, do not touch the print
head with a finger ring containing
diamond or metal.
4. Push the blue spring loaded hub by depressing the tab
with your left pointer finger. Insert the supply ribbon
straight down. Match the blue shape on the ribbon to the
corresponding depression on the hub. (You may need to
rotate the blue shape on the ribbon.)
Getting Started 9
TOC
5. Rotate the hubs until the tabs on the right side hubs match
the notches on the ribbon. Manually turn the take up core
until the ribbon is taut.
G. load a cassette
1. Turn on the printer.
The printer is
ready to receive a
cassette when the
safety door is open.
Safety Door
Cassette Carriage
10 Getting Started
TOC
2. Locate a new cassette. Grasp the
cassette by one of the sidewalls
and place it on the carriage.
3. Depending on the
mode that is set in the
PTLab software, the
printer will print on the
cassette as soon as it
detects its presence or
wait for the user to
press the Cassette
(bottom) button next to
the flashing LED light
(default setting).
Getting Started 11
TOC
4. Remove the printed cassette by grasping it on the front
printed edge.
H. INSTALL THE PRINTER DRIVER
If you have purchased the Primera Touch Screen you will not
need to install the printer driver. It will be preinstalled on the
Touch Screen. If you have your own computer that you will be
connecting to Printer please follow these instructions.
1. Insert the installation disc.
DO NOT PLUG IN THE USB CABLE UNTIL
PROMPTED BY THE INSTALLER.
2. Follow the prompts in the installer to install the printer
driver.
12 Getting Started
TOC
3. Finally plug in the
USB cable to
complete the
installation.
4. When the printer
driver has been
installed successfully
you will see a
"Cassette Printer" icon
in your Devices and
Printers.
Getting Started 13
TOC
Section 2: Printing Cassettes
If you have purchased the Primera PTLAB software or the
Primera Touch Screen Computer with the PTLAB software you
can use it to print to the Signature Cassette Printer. The PTLab
software has its own manual. Please refer to it for detailed
capabilities.
A. PRINTING FROM OTHER PROGRAMS
Printing to the Cassette Printer from other software can be
accomplished by using the included Windows driver installed
in the previous section. Four different document sizes are
available depending on the type of cassette you have. The
image file should correspond to one of the sizes below.
• Size 1 for standard 45° angle cassette - .236" x 1.01"
(default)
• Size 2 for rounded edge 45° angle cassettes - .236" x .880"
• Size 3 for 35° angle cassettes - .293" x 1.01"
• Size 4 for rounded edge 35° angle cassettes - .293" x .880"
You may also set the driver to a custom size with a maximum
size of .29" x 1.01"
The image file should have 100% saturated black text or
graphics
1. To print, simply go the applications print function. Choose
the "Cassette Printer" as the printer. Click OK to print.
2. If the cassette is not loaded, the internal blue LED will start
to blink.
3. If the cassette is loaded and the printer is ready to print,
the cassette LED will start to blink. Press the Cassette
(bottom) button to print.
Note:
If you print from PTLab you may set the printer to "Automatic
Mode". In this mode, after a short delay, the printer will start to
print as soon as it detects a cassette is present in the cassette carriage.
14 Printing Cassettes
TOC
B. PRINTER DRIVER SETTINGS
Click the Start button, Printers(Vista), Devices and Printers
(Windows 7/8). Right-click on the Cassette Printer Icon and
select Printing Preferences from the drop-down menu.
Paper Size: Four different document sizes are available
depending on the type of cassette you have.
•
•
•
•
Size 1 for standard 45° angle cassette - .236" x 1.01" (default)
Size 2 for rounded edge 45° angle cassettes - .236" x .880"
Size 3 for 35° angle cassettes - .293" x 1.01"
Size 4 for rounded edge 35° angle cassettes - .293" x .880"
You may also set the driver to a custom size with a maximum
size of .29" x 1.01"
Orientation: Change the orientation to Portrait or Landscape.
Print Heat: Increase or decrease the Print Heat from 1-255.
Increase to print heat to improve print quality. 100 is the
default value. Sustained use of a high print heat values will
decrease the life of the print head and potentially break the
ribbon. Different manufacturers of cassettes may require more
or less heat. The minimum heat settings possible that result in
a good print should be used.
Rotate 180 Degrees: Flips the image up-side down . Default
setting is Yes.
Printing Cassettes 15
TOC
Printer Information… Click here to display, printer driver versions, firmware versions, total prints, current status, remaining
cassettes, remaining prints and offset values.
16 Printing Cassettes
TOC
Section 3: Maintenance and
Troubleshooting
A. INDICATOR LIGHTS AND ERROR CODES
Power Light On Cassette Light Off
Ready for Printing.
Power Light and Cassette Light Alternating
Print in queue, waiting for
Cassette to be loaded.
Power Light On Cassette Light Blinking
Print in queue, Cassette loaded,
press Cassette button to
start printing.
Power Light On
Internal Blue Light Flashing
Cassette is printed and is
waiting for pickup.
Power Light Blinking
Cassette Light Off
Internal Printer Failure see error codes in details
screen of printer driver.
Maintenance and Troubleshooting 17
TOC
Ribbon PWM
40 0
Head Load
20 0
Input Empty
10 0
Input Jam
08 0
Ribbon Advance Error
04 0
Ribbon Invalid
02 0
Lifter Not Functioning
01 0
Ribbon Out
00 01
Ribbon Break
00 02
Ribbon Connection Error 00 20
Ribbon Jam Error 00 40
B. CLEANING THE PRINT HEAD
A print head cleaning pen is included with the printer. Clean
the print head after every ribbon change or if you notice
quality problems such as horizontal line through the entire
print.
1. Unplug Power.
2. Open the printer
cover.
Cleaning Pen
18 Maintenance and Troubleshooting
TOC
3. Locate the Print head mounted to the underside of
the cover.
Burn Line
Important Note: To prevent damage to print head, do not touch the
burn line with a finger ring containing diamond or metal.
4. Clean the print head using the print head pen. Swipe the
tip across the burn line 1 or 2 times. If you notice the tip
getting dirty, clean it by wiping it across a clean paper
surface.
C. REPLACING THE PRINT HEAD
If cleaning the print head (Section 3B) does not resolve a quality
problem such as a horizontal line through the entire print, it
may be time to replace the print head. Print heads are designed
to last tens of thousands of prints. However, it is possible a
premature failure could occur if high heat settings were
continuously used, it is used in a particularly hot environment
or if cassettes not recommended for the printer are used.
Print Head Part Number : 78250
1. Unplug Power.
2. Open the printer cover.
3. Locate the Print head mounted to the underside of the cover.
Maintenance and Troubleshooting 19
TOC
4. Push back, then down and then flip it 180 degrees to reveal
the cable connector. Watch the pin on the side of the print
head mechanism to guide the print head out of the metal
housing.
Pin
5. Disconnect the cable from the connector. Pull on the cables
to remove the connector.
Disconnect this Cable
Print Head Flipped 180 Degrees
20 Maintenance and Troubleshooting
TOC
6. Connect the new print head.
7. Rotate the printhead 180 degrees and push it back into the
metal housing.
8. IMPORTANT! Find the Resistance value printed on the
printhead.
Example: R= 3180
Resistance Value Printed Here
Before printing, enter this value in the advanced settings
area of the PTLab software.
Click the settings icon in the upper right corner of PTLab.
To enable the advanced area of settings hold SHIFT + A.
Now click on Advanced Settings. Enter the Head
Resistance. Click Set.
D. TROUBLESHOOTING PRINT QUALITY
Print Quality problems are usually caused by debris or flaws
on the printable surface of the cassette. Use the chart below to
diagnose quality problems.
Maintenance and Troubleshooting 21
TOC
Horizontal Line. A horizontal line
through the entire print is cause by
dust or debris on the print head burn
line or blown pixel on the print head. See Section 3B for cleaning
instructions and 3C for print head
replacement instructions.
Vertical Line. A vertical line through
print is cause by a small bump on the
cassette. This causes the entire print
head to lift at this point so the effect
of the bump is extended to the left
and right of the bump. Low quality
or defective cassettes may be the
cause.
Group of Spots. This may be caused
by dust particles on the cassette.
Keep the cassette clean. Store them in
their original box. Avoid handling
the cassettes.
Light Printing. Light printing is
caused by insufficient heat or
cassettes that are not thermal
printable (inkjet). You may be able to
improve quality by increasing the
heat setting in the Printer Preferences
or the PTLab software. Different
manufacturers of cassettes may
require more or less heat. The
minimum heat settings possible that
result in a good print should be used.
(Section 2B)
Rough Printable Area. The printable
area must be smooth and flat.
22 Maintenance and Troubleshooting
TOC
Unsupported Middle Print Area.
The printable area must be supported
by the structure of the cassette in such
a way that the printable area does not
deflect under pressure.
Unsupported Top Print Area. The
printable area must be supported by
the structure of the cassette in such a
way that the printable area does not
deflect under pressure.
Partial Print. If part of the cassette is
printed perfectly but the rest is very
light or missing entirely, your ribbon
may have a tear. Reduce the heat
setting to prevent this problem.
E. REPAIRING/PREVENTING RIBBON BREAKS
Ribbon breaks can occur if the head setting is too high.
To repair a ribbon break follow this procedure:
1. Open the cover.
2. Locate the supply roll ribbon. Place it on the top of the
printer as shown below. Attach a piece of tape.
Tape Sticky Side Down
Maintenance and Troubleshooting 23
TOC
3. Feed the supply side of the ribbon under the take up roll.
Tape the supply ribbon to the take-up roll.
4. Manually turn the take-up roll several complete rotatations
to prevent the tape from coming loose.
5. Close the Cover.
24 Maintenance and Troubleshooting
TOC
F. RETRIEVING A fallen cassette
If a cassette is dropped inside the printer, use the Power and
Cassette buttons to move the carriage forward and back to a
point where it can be removed. Follow this procedure:
1. Open the top cover.
2. Press the Cassette button to move the carriage back to
access the cassette.
G. RIBBON RECOGNITION PROBLEMS
If your ribbon is installed but the
software says no ribbon is
installed, you may need to clean
the copper chip on the ribbon.
Use Isopropal Alcohol and a soft
cloth to wipe the copper chip on
the ribbon.
Copper Chip
Maintenance and Troubleshooting 25
TOC
h. TECHNICAL SUPPORT
If you have difficulties operating your Printer, contact the
technical support number using one of the methods listed
below.
SourceLocation
Primera Knowledge Base
http://www.primerahealthcare.com/
knowledgebase.html
Email Support
http://www.primerahealthcare.com/
contact_tech_support.html
Phone Support
763-475-6979 (Mon - Fri 8 a.m. - 5 p.m CST)
26 Maintenance and Troubleshooting
TOC
Section 4. Technical Specifications
Printing technology: Thermal transfer
Print speed: Up to 10 cassettes/minute (monochrome)
Print resolution: 300 dpi
Ink type: Resin thermal transfer
Ribbon types: Black - 4600 prints
Cassette types: Prints on standard smooth-faced cassettes
with 35° or 45°angles with either lid on or
lid off, no adjustments needed
Output tray capacity: 1 cassette
Construction: Steel frame with powder-coated steel covers
Cabinet color: Medical white
Data interface: USB 2.0 Compatible
(Less than 2.5 meter (8 feet) cable required)
Printer drivers: Windows™ Vista/7/8
Height: 9.6”
Width: 8.8”
Depth: 12.4”
Weight: 20 lbs.
Power requirements: 100-240 VAC, 50/60 Hz
(12 VDC, 60 watts output)
Warranty: One year parts and labor
Technical Specifications 27
Printed in the United States of America
P/N 511381
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