2-9432

Two-line Speakerphone with

12-Number Memory

User’s Guide

We bring good things to life.

FCC R

EGISTRATION

I

NFORMATION

Your GE telephone equipment is registered with the Federal Communications Commission and is in compliance with parts 15 and 68, FCC Rules and Regulations.

1 Notification to the Local Telephone Company

On the bottom of this equipment is a label indicating, among other information, the FCC Registration number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company.

The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company.

Notes

• This equipment may not be used on coin service provided by the telephone company.

• Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company.

• Notice must be given to the telephone company upon permanent disconnection of your telephone from your line.

2 Rights of the Telephone Company

Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required.

Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations.

The telephone company may make changes in its communications facilities, equipment, operations of procedures where such action is required in the operation of its business and not inconsistent with FCC

Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.

I

NTERFERENCE

I

NFORMATION

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)

This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is “receiving” the interference).

• Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna.

• Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected.

• Consult the dealer or an experienced radio/TV technician for help.

If these measures do not eliminate the interference, please consult your dealer or an experienced radio/ television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies.

H

EARING

A

ID

C

OMPATIBILITY

This telephone system meets FCC standards for Hearing Aid Compatibility.

FCC NUMBER IS LOCATED ON THE CABINET BOTTOM

REN NUMBER IS LOCATED ON THE CABINET BOTTOM

2

I

NTRODUCTION

Your GE two-line speakerphone is designed to meet your business needs at home or in an office environment.

Because your time is valuable, and we know you want to use

your phone not tion up front, and discusses advanced features later in the book.

The first two sections, “Getting Started” and “Telephone Operation,” show you how to install, set up, and use the phone. The remainder of the book shows you how to use the advanced phone features.

T

ABLE OF

C

ONTENTS

FCC R

EGISTRATION

I

NFORMATION

......... 2

I

NTERFERENCE

I

NFORMATION

................. 2

H

EARING

A

ID

C

OMPATIBILITY

................. 2

Q

UICK

R

EFERENCE

G

UIDE

.................... 4

G

ETTING

S

TARTED

.............................. 5

B

EFORE

Y

OU

B

EGIN

......................... 5

P

ARTS

C

HECKLIST

........................ 5

S

HORT

G

LOSSARY OF

T

ERMINOLOGY

U

SED IN THIS

M

ANUAL

................. 5

M

ODULAR

J

ACK

R

EQUIREMENTS

........ 5

I

NSTALLATION

O

PTIONS

........................ 6

B

ATTERY

I

NSTALLATION

.................... 6

T

ELEPHONE

I

NSTALLATION

................. 7

D

ESK OR

T

ABLETOP

I

NSTALLATION

...... 7

T

ONE

/P

ULSE

............................... 7

W

ALL

M

OUNT

I

NSTALLATION

............ 8

T

ELEPHONE

O

PERATION

....................... 9

L

INE

S

TATUS

I

NDICATOR

L

IGHTS

........ 9

S

PEAKERPHONE

L

OCATION

& U

SE

G

UIDELINES

................................ 9

A

NSWERING AND

P

LACING

C

ALLS

...... 9

U

SING THE

H

ANDSET

.................... 9

U

SING THE

S

PEAKERPHONE

........... 10

A

DJUSTING

H

ANDSET AND

S

PEAKER

V

OLUMES

............................... 10

U

SING THE

F

EATURES

......................... 11

R

EDIAL

......................................... 11

H

OLD

........................................... 11

C

ONFERENCE

C

ALLS

....................... 11

M

UTE

......................................... 12

F

LASH

......................................... 12

T

EMPORARY

T

ONE

......................... 12

M

EMORY

D

IALING

............................ 13

S

TORING A

N

UMBER

...................... 13

I

NSERTING A

P

AUSE IN THE

D

IALING

S

EQUENCE

................................ 13

S

TORING THE

L

AST

N

UMBER

D

IALED

13

C

HANGING A

S

TORED

N

UMBER

........ 13

C

LEARING A

S

TORED

N

UMBER

......... 14

D

IALING A

S

TORED

N

UMBER

........... 14

S

PECIAL

F

EATURES

............................ 14

A

DJUSTING THE LENGTH OF A FLASH

. 14

A

DJUSTING THE LENGTH OF THE

P

AUSE

FUNCTION

................................. 14

T

ROUBLESHOOTING

G

UIDE

................. 15

C

ARE AND

M

AINTENANCE

.................. 16

S

ERVICE

.......................................... 16

I

NDEX

............................................. 17

L

IMITED

W

ARRANTY

.......................... 18

WARNING:

TO PREVENT FIRE

OR ELECTRICAL SHOCK HAZARD,

DO NOT EXPOSE THIS PRODUCT

TO RAIN OR MOISTURE.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

THE EXCLAMATIO

POINT WITHIN TH

HEAD WITHIN THE

T R I A N G L E I S A

W A R N I N G S I G N

WARNING SIG

ALERTING YOU O

S E R V I C E A B L E PA R T S I N -

ALERTING YOU OF

" D A N G E R O U S

I M P O R T A N T

I N S T R U C T I O N S

THE PRODUCT.

T O Q U A L I F I E D S E R V I C E

PERSONNEL.

A C C O M P A N Y I N

T H E P R O D U C T

SEE MARKING ON BOTTOM / BACK OF PRODUCT

3

4

Q

UICK

R

EFERENCE

G

UIDE

Find the button that you want information about and then go to the page listed.

Memory records

STORE

11

44

77

22

55

33

66

88 99

QUICK DIAL EMERGENCY NUMBERS

Memory Location

Buttons, p. 14

PAUSE, p. 15

CONFERENCE

(conference calls), p. 13

TEMPORARY

TONE, p. 14

Phone Lines, p. 11

P AUSE

11

11

22

44

77

55

88

00

22

33

66

99

MEMOR

DIAL

HOLD, p. 13

FLASH, p. 14

REDIAL, p. 12

MUTE, p. 13

MEMORY

REDIAL, p. 13

SPEAKER, p. 11

VOLUME Control, p. 12

G

ETTING

S

TARTED

This section gives you all of the information you need to know to install and set up your two-line phone.

B

EFORE

Y

OU

B

EGIN

P

ARTS

C

HECKLIST

Your package should contain the following items:

1

4

2

5

3

6

STORE

7 8 9

A

QUICK DIAL EMERGENCY NUMBERS

B C

11

44

77

11

55

22

88

00

22

33

66

99

MEMOR

DIAL

Base unit

4-wire line cord

Handset Handset cord 2-wire line cord

S

HORT

G

LOSSARY OF

T

ERMINOLOGY

U

SED IN THIS

M

ANUAL

Hook switch.

The part of the phone that pops up to activate the phone line when the handset is lifted from the base. On this phone, each of the line buttons acts as a hook switch.

you the status of each line (see page 8 for details).

Off-hook.

A term used to describe the phone in its active mode. For this phone, off hook would require that one of the line buttons is active.

On-hook

. A term used to describe the phone in an inactive mode.

M

ODULAR

J

ACK

R

EQUIREMENTS

A modular jack USOC: RJ11C or a RJ14C is required.

Installation of this telephone in locations with 4-prong jacks or with hard-wired outlets requires additional converters (not included). The dealer from whom you purchased the system, or a telephone supply store, can advise you regarding the proper converter.

5

I

NSTALLATION

O

PTIONS

Although you can use your GE 2-line business phone with a single phone line, it is designed with a 2-line system in mind. The following diagrams show two possible systems:

2 Lines on a Single Modular Jack

The most common two-line phone system uses a single RJ14 modular jack which contains both phone lines.

2 Lines on Separate Modular Jacks

It is possible that each line has its own RJ11 modular jack, which means that you will need a 2-line coupler in order to use both lines on this phone. Check with your local phone dealer to get a two-line coupler.

B

ATTERY

I

NSTALLATION

Install 4 AA batteries for Line-in-Use indicator, Ring indicator and Conference mode:

Battery Installation

1. Remove the base plate by pressing down the tabs and lifting it from the base.

FOR W ALL USE THIS END UP

2. Press down with a flat tool or coin on the tabs for the battery compartment lid and lift up.

ATTENTION:

3. Insert the batteries as shown in the diagram inside the battery compartment.

+

_

_

+

CAUTION:

+

_

_

+

4. Snap the battery compartment lid back into place and replace the base plate.

6

FOR W ALL USE THIS END UP

T

ELEPHONE

I

NSTALLATION

Your two-line phone can be placed on a level surface such as a tabletop or desk, or you can mount it on the wall.

D

ESK OR

T

ABLETOP

I

NSTALLATION

Plug the telephone line cord into a modular jack

(RJ11 or RJ14) and into the PHONE LINE jack on the back of the unit.

Plug the handset cord into the handset, and into the telephone jack on the left side of the unit.

TONE

MUTE

PRS

7

GHI

4

TUV

8

1

ABC

2

JKL

5

OPER

0

- VOL +

#

WXY

9

MNO

6

DEF

3

TONE/PULSE switch

Ringer Volume switches

T

ONE

/P

ULSE

Set the PULSE/TONE switch to TONE if you have Touch-Tone service, or to

PULSE if you have Pulse (rotary) service.

TONE PULSE

TONE/PULSE switch

FOR W ALL USE THIS END UP

7

W

ALL

M

OUNT

I

NSTALLATION

1. Rotate the handset hook.

2. Set the TONE/PULSE switch to TONE if you have touch-tone service or to PULSE if you have pulse (rotary) service.

3. Remove the base plate from the back by pressing down on the snap tabs located at the top and then lifting it off.

4. Plug the phone line cord into the phone jack on the back of the unit.

3

4

5

1

2

6

7

8

LOWER

9

10

11

12

13

14

15

16

TONE PULSE

FOR W ALL USE THIS END UP

5. Reverse the direction of the Base Plate and replace it by putting the tabs into the slots on the top of the unit first, and then snapping the bottom tabs into place.

6. Connect the phone cord to the modular jack on the wall.

7. Slip the mounting holes over the wall plate posts and slide the unit down firmly into place. (Wall plate not included.)

8. Plug the handset cord into the handset and into the unit, and then hang up the handset.

8

OPEN OPEN

STORE QUICK DIAL EMERGENCY NUMBERS

11

44

77

11

22

55

88

00

22

33

66

99

MEMORY

DIAL

T

ELEPHONE

O

PERATION

You can use the telephone by speaking and listening through the handset, or by using the Speakerphone feature.

L

INE

S

TATUS

I

NDICATOR

L

IGHTS

This two-line phone is designed for use at multiple stations, the status of the indicator lights tells you what is happening on each line.

When the Indicator Light Is

Off

Red

Flashing Red

Blinking

It Means

Line not in use

Line in use

Incoming call

Call on hold

NOTE:

Batteries must be installed for the indicator lights to work.

S

PEAKERPHONE

L

OCATION

& U

SE

G

UIDELINES

For best speakerphone performance, avoid the following:

• Areas with high background noise. (The microphone might pick up these sounds and prevent the speakerphone from going into the receiving mode when you finish talking.)

• Surfaces affected by vibration.

• Recessed areas such as in a corner, under a cupboard,

or next to a cabinet, which can generate an echo effect.

Note the following guidelines when you use the speakerphone:

• The speakerphone works similar to a two-way radio in that you can only listen or talk at one time.

• Stay reasonably close to the phone so that you can be clearly heard by the person to whom you are talking.

• The speakerphone indicator light is on when the speakerphone is in use.

A

NSWERING AND

P

LACING

C

ALLS

Because this phone has two lines, you must choose a line by pressing the corresponding line button in order to place an outgoing call or to answer an incoming call.

U

SING THE

H

ANDSET

The only difference between using the handset with this phone and other corded phones is that you must press a line number button after picking up the handset in order to access that line.

9

U

SING THE

S

PEAKERPHONE

To use the speakerphone feature, press a line button and then press

SPEAKER.

Placing a Call

1. Press the line number (1 or 2).

2. Press SPEAKER.

3. Dial the phone number you want to call.

4. Press SPEAKER to hang up.

Receiving a Call

1. Press the line number button next to the indicator that is flashing red to answer an incoming call.

2. Press SPEAKER to answer the call.

3. Press SPEAKER to hang up the phone.

Placing a Call While Talking on Another Line

To place a call without hanging up on the first caller:

1. Press the HOLD button to put the first caller on hold.

2. Press the available line number button to get a dial tone.

3. Dial the phone number you want to call.

Receiving a Call While Talking on Another Line

When you receive a call while you are talking on another line, you hear the phone ring.

1. Press the HOLD button to put the first caller on hold.

2. Press the line number button next to flashing red indicator light to answer that call.

If you want to hang up on the first caller, just push the line button that is flashing red to answer that line.

NOTE:

You always need to put the first caller on hold before answering a second call, or you will hang up on the first caller.

A

DJUSTING

H

ANDSET AND

S

PEAKER

V

OLUMES

The volume controls for the handset and speaker are separate, so you can adjust one without affecting the other. Use the VOLUME arrows at the bottom of the keypad to adjust the handset volume while using the handset, or the speaker volume while using the speakerphone.

TIP:

To return to the default volume settings, press both volume arrows at the same time.

10

U

SING THE

F

EATURES

This section discusses all of the basic telephone features.

R

EDIAL

Redial the last number you called by pressing the REDIAL button after you get a dial tone.

NOTE:

The Redial feature holds in memory the last numbers that you pressed. If you pressed any numbers after dialing the phone number you last called (for example, when accessing a voice-menu system) those numbers are dialed.

If you get a busy signal, you can press REDIAL again without hanging up to save some time in redialing the number.

H

OLD

Use the HOLD button to interrupt a phone conversation without hanging up; then resume the conversation on the same phone or an extension.

1. Press HOLD to place a line on hold (the line indicator flashes to show you it’s on hold).

2. Press the line button to resume the conversation.

C

ONFERENCE

C

ALLS

You can use the Conference Call feature when you have callers on both lines, and want to have a three-way conversation.

To initiate a conference call:

1. Call the first party.

2. Place first party on hold.

3. Call the second party on the other line.

4. Press CONF.

To end a conference call:

• To disconnect both parties —Hang up

• To disconnect one party—Press the line button of the party to whom you want to continue speaking.

• To put both parties on hold—Press HOLD.

• To speak to one party individually—Press HOLD; then press the line number of the party to whom you want to speak (the second party remains on hold).

NOTE:

Batteries must be installed in Line 1 for Conference mode to work.

11

M

UTE

The MUTE button deactivates the microphone for both the speakerphone and the handset, so that anything you say cannot be heard by the caller on the other end of the line.

• Press MUTE to mute the microphone — the indicator light turns on.

• Press MUTE again to continue the phone conversation — the indicator light turns off.

F

LASH

Press the FLASH button instead of pressing the hook switch to activate customer calling services such as call waiting or call transfer, which are provided by your local phone company.

T

EMPORARY

T

ONE

If you have Pulse (rotary) service, and want to access customer calling services that require Tone dialing (such as getting information from a local bank), you can use this feature.

1. Press the TONE button ( * ) after you have connected to the customer calling service to enable Tone dialing.

2. When you hang up, the phone automatically resumes Pulse dialing.

TIP:

Temporary Tone can also be used while storing numbers in memory by pressing TONE at the necessary point in storage sequence.

12

M

EMORY

D

IALING

You can store up to 12 numbers with the phone off-hook.

Be careful when you store numbers with the phone off-hook, because if you do not follow the correct procedures, you might actually call someone instead of storing their number in memory.

S

TORING A

N

UMBER

1. Pick up handset or press SPEAKER.

2. Press the STORE button.

3. Dial the number to be stored.

4. Press the STORE button again.

5. Press a number button to store the number and replace the handset or press SPEAKER.

6. Record whose phone number it is on the memory directory (located under the plastic cover on the front of the unit).

Use memory locations A, B and C to store emergency numbers, such as the fire department, police and poison control

TIP:

If you make a mistake while entering a number into memory, replace the handset or press SPEAKER to start over again.

I

NSERTING A

P

AUSE IN THE

D

IALING

S

EQUENCE

Press the PAUSE button to insert a delay in the dialing sequence of a stored telephone number when a pause is needed to wait for a dial tone

(for example after you dial 9 for an outside line, or to wait for a computer access tone). Each pause counts as 2 digit in the dialing sequence.

S

TORING THE

L

AST

N

UMBER

D

IALED

Store the last number you dialed by pressing REDIAL instead of entering a number in step 2 of the procedure for memory.

C

HANGING A

S

TORED

N

UMBER

To change a stored number, you replace it with a different number using the procedure for storing a number. Just make sure that you update your memory directory when you make changes.

13

C

LEARING A

S

TORED

N

UMBER

To clear a stored number, just skip step 2 of the storing procedure (in other words, do not enter a phone number).

D

IALING A

S

TORED

N

UMBER

Dial numbers from memory when using the handset or speakerphone.

When you get a dial tone, press the Memory Dial and then the number of the memory location that has the number you want to call.

CAUTION:

If you make test calls to emergency numbers, remain on the line and explain the reason for the call to the dispatcher. Also, make these calls in off-peak hours, such as early morning or late evening.

S

PECIAL

F

EATURES

A

DJUSTING THE LENGTH OF A FLASH

You can manually change the 0.6 second delay built into the default setting of flash to adjust to a phone system requiring a different time. Check with your phone company for the correct time needed.

1. Press STORE.

2. Press a number key between 1 and 9 to set a flash signal length between 0.1 and 0.9 seconds.

3. Press STORE again.

4. Press FLASH.

A

DJUSTING THE LENGTH OF THE

P

AUSE FUNCTION

This telephone allows you to change the Pause function to suit a special telephone situation. Normal Pause operation is a wait of 4 seconds before continuing a dial sequence.

1. Press STORE.

2. Press a number key between 1 and 9 to select a pause duration between

1 second and 9 seconds.

3. Press STORE again.

4. Press PAUSE.

14

T

ROUBLESHOOTING

G

UIDE

Problem

No dial tone when you pick up handset

Solution

• You must press a line button to get a dial tone.

No dial tone when you press a line button

Can't hear other party

Can’t be heard by other party

Will not dial.

Phone doesn’t ring

• Check hook switch. Does it pop up when handset is picked up?

• Make sure phone line cord is connected.

• Check handset or speaker volume.

• Make sure handset cord is securely plugged in.

• Make sure phone cord is securely plugged in.

• Make sure MUTE indicator is off.

• Make sure TONE/PULSE is set to correct position.

• Check RINGER VOLUME.

• Make sure ringer is turned on.

• Could have too many phones on one line. (See

FCC registration information regarding REN)

• Check the volume settings .

Low handset or speaker volume

Line indicator lights but phone doesn’t ring.

Telephone continues to ring after handset is picked up.

Memory dialing

• Is ringer off?

• You must press the line number to answer a call.

• Make sure you entered numbers correctly.

15

C

ARE AND

M

AINTENANCE

To keep your GE telephone working and looking good, follow these few simple guidelines:

• Avoid putting telephone near heating appliances and devices that generate electrical noise. (i.e., motors, fluorescent lamps.)

• Telephone should not be exposed to direct sunlight or moisture.

• Avoid dropping the handset and other rough treatment to the phone.

• Clean telephone with a soft cloth. (Remember to first unplug the phone from the wall outlet.)

• Never use a strong cleaning agent or abrasive powder, as this can damage the finish.

• Retain the original packaging for future use.

S

ERVICE

FCC requires this product be serviced only by the manufacturer or its authorized service agents. In accordance with FCC requirements, changes or modifications not expressly approved by Thomson Consumer Electronics could void the user’s authority to operate this product. For instructions on how to obtain service, refer to the warranty included in this guide.

Attach your sales receipt to the booklet for future reference or jot down the date this product was purchased or received as a gift. This information will be valuable if service should be required during the warranty period.

Purchase date _________________________________________________

Name of store _________________________________________________

I

NDEX

Symbols

4-prong jacks 5

A

Adjusting the length of a flash 14

Adjusting the length of the pause

function 14

B

Base plate, removing 6

C

CONF 11

Conference call feature 11 ending 11 initiating 11

F

Flash 12, 14

H

HOLD 10, 11

I

Installation

desk or tabletop 7

wall mount 8

J

Jacks

4-prong 5

L

Line indicator 5

Line status indicator lights 9

M

Modular jack 5

MUTE

12

O

Off hook 5

On hook 5

P

Pause 13, 14

PULSE/TONE switch 8

R

REDIAL 11

used when storing numbers in

memory 13

RJ11 modular jack 6

RJ14 modular jack 6

S

SPEAKER 10

Special features 14

Stored numbers, changing 13

Stored numbers, clearing 13

Stored numbers, dialing 13

T

Temporary tone feature 12

TONE 12

V

VOLUME 10 resetting to default 10

L

IMITED

W

ARRANTY

What your warranty covers:

• Any defect in materials or workmanship.

For how long after your purchase:

• One year.

(The warranty for rental units begins with the first rental.)

What we will do:

• Provide you with a new, or at our option, a refurbished unit.

• The exchange unit is under warranty for the remainder of the original product’s warranty period.

How to make a warranty claim:

• Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton and packing materials.

• Include in the package evidence of purchase date such as the bill of sale. Also print your name and address and a description of the defect. Send standard UPS or its equivalent to:

Thomson Consumer Electronics, Inc.

Product Exchange Center

32B Spur Drive

El Paso, Texas 79906

• Pay any charges billed to you by the Exchange Center for service not covered by the warranty.

• A new or refurbished unit will be shipped to you prepaid freight.

• Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. For additional information, ask your dealer.)

• Installation and set-up service adjustments.

• Batteries.

• Damage from misuse or neglect.

• Products which have been modified or incorporated into other products.

• Products purchased or serviced outside the USA.

• Acts of God, such as but not limited to lightning damage.

Product Registration:

• Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage.

How state law relates to this warranty:

• This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

If you purchased your product outside the USA:

• This warranty does not apply. Contact your dealer for warranty information.

Model 2-9432

20876960 (Rev. 3 E/S)

98-10

Printed in Philippines

P.O. Box 1976, Indianapolis, IN 46206

© 1998 Thomson Consumer Electronics, Inc.

Trademark(s) ® Registered

Marca(s) Registrada(s)