SAM-DIY-Security-Kit-User-Manual-F1304-1

Model No. SAM-C5
self activated monitoring
DIY
Wireless
Security
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Made Easy.
saM diy sECURITY aLARM kIT
User Manual
www. securedbysam .com
SAM Security, LLC.
J1308-1
CONGRATULATIONS ON YOUR PURcHASE OF the
SAM C5!
Door/Window Sensors
SAM C5 is wireless DIY security made easy and affordable.
With SAM’s self-activated-monitoring, you are put in charge
of managing the security of your home and loved ones.
Please read this manual thoroughly to get acquainted with
SAM before you install your system. With proper use, you can
expect years of self-monitored security at your fingertips.
Using the Control Panel
- Features
- Installation
- Door/Window Sensor Specifications
18
- Control Panel Installation
- Using Record/Play Voice Memo
19
20
- Using Speed Dial
20
- Making Phone Calls
- SMS Text Operation
21
23
- Disarming and Arming the System
23
- Listen-in/Two-Way Talk
24
- Using the Record Voice Memo Setting
24
- Storing System Phone Numbers
25
- Storing SMS Numbers for System and RFID keyfobs
- Storing Speed Dial Phone Numbers and Storing Duress Phone Numbers 26
- Zone Setup
27
- SMS Alerts for Low Battery and Tampering
28
29
- Changing RFID Keyfobs SMS Alert
- Setting Entry and Exit Delay Time
29-30
- Changing Siren Volume and Ring Time
31
- Change System PIN/Duress Code
32
- Signal Strength Report
33
- Change System Language
34
35
- Deleting Accessories by SMS Text
- Restoring System to Default Setting by SMS Text
36
37
- Arming and Disarming System by Phone Call
37
- Connecting Wireless Accessories and RFID Keyfobs
38
- Control Panel Specifications
Stay Secured.
Anytime,
Anywhere.
www.
securedbysam .com
Remote Control
Table of Contents
Included Accessories
How to get started and Activate
Suggested Security System Setup
Wireless PIR Motion detector
- Installation
- PIR Detector Specifications
1
For recycling, please
take to your nearest
recycling disposal center.
1-877-2-RECYCLE
(1-877-273-2925)
13-14
15
16
3-4
5
6
7-11
12
- Arming with Remote Control
- Disarming and Using Home Mode on Remote
- Opional Accessories
Frequently Asked Questions
troubleshooting
About SAM Security, llc.
Warranty
Notes
39
40-41
42
43-47
48-49
50-52
52-55
56
FCC Statement:
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept
any interference received, including interference that may cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
self activated monitoring
2
SAM DIY Security Kit Includes
SAM-C5 Wireless Control Panel
SAM-RCP Remote Control
The SAM-C5 Control Panel operates as the "heart
and brains" of your alarm system. It has the ability to
communicate with all the SAM wireless sensors and
remote controls in your home, send and receive
SMS messages to and from your cellphone and
provide two-way voice communications with a
cellphone or landline phone. The Control Panel
includes a full numeric keypad with specific icons to
make the system easy to use. The Control Panel can
also receive and store a voice memo. (See Page 24.)
The SAM-RCP wireless remote control key fob allows
you to control your security system and acts as a
multi-purpose key. The SAM-RCP can arm, disarm,
partially arm and send an emergency signal to
the SAM control panel.
sos
SAM-RFID RFID Keyfobs/TAGS
SAM-900 Wireless Wide Angle PIR Motion Detector
The SAM-900 is an intelligent passive infrared
motion detector, designed to detect human
movement within an approximate range of
26ft from the detector. The SAM-900 includes fuzzy
logic to minimize false alarms from unwanted
heat sources. The detector includes a battery
save feature, which prevents the detector from
sending wireless signals once it has detected
movement and sent a signal to the control panel
more than twice within three (3) minutes.
(See Page 11).
SAM-DW1 Door and Window Sensor
The SAM-DW1 is a magnetic sensor which will
send a wireless signal to the control panel when a
door or window is opened (See Page 13.)
The SAM-RFID is a proximity keyfob which allows a user to
disarm the security system by placing it close to the SAM
logo within the purple circle on the control panel. This can
be used for children coming home from school, workmen or
visitors. The system can be set to send a text SMS message to a
selected cellphone with the name of the user disarming
the system with the RFID keyfob.
Adapter
The white plug-in power adapter is used to provide main
power for the control panel. The control panel houses two
standby batteries which provide power to the control
panel for up to eight (8) hours in the event of a
power failure.
Also Included:
- Brackets
- Screws
- Double Sided-Tape
3
self activated monitoring
4
How to get started
Suggested Set Up
1. Read this user manual thoroughly before beginning.
Please see diagram below on the suggested set up.
Every home is different!
2. Remove all components from packaging. Make sure you
do not have any pieces missing. If you have a piece
missing, please return to the place of purchase for an
exchange.
3. Be sure you plug in the adapter to the control panel to
charge. The batteries might not have a full charge when you
purchase. We recommend charging for at least 12 hours.
K
C
BA
BEDROOM
PIR MOTION
DETECTOR
4. Install system and system accessories.
LIVING ROOM
BATHROOM
SAM WIRELESS
CONTROL
PANEL
How To Activate
Please visit www.securedbysam.com to activate your device.
You may also call toll free 1-855-325-5005.
When you visit www.securedbysam.com, please register
as a new user to get started. The portal is easy to use and
provides you instructions on how to activate once you
are logged in. Again, if you have any issues, you may
also call toll free 1-855-325-5005.
5
self activated monitoring
KITCHEN
BEDROOM
DOOR/WINDOW SENSOR
FR
O
N
T
If you have any questions, please call toll free 1-855-325-5005.
6
Wireless PIR Motion Detector
PCB Layout
LED ON/OFF
Appearance
INFRARED SENSOR
1. Detection Window
2. LED Indicator
3. Bracket
TAMPER SWITCH
Infrared Sensor: Detects the infrared rays released by human
body motion. Do not touch the surface.
Tamper Switch: Once the case is opened in the detector’s
working state, the tamper switch will be
triggered, generating an alarm signal.
LED Indication
Flash Continuously:
Flash Once:
Flash Twice:
ON ConTINUOUSLY:
7
Self-testing state.
Movement is detected.
Self-testing is finished, enters the working mode.
Flash once per 3 seconds: Under voltage
indication, please change the batteries
immediately. (User will get SMS alert
warning of low battery if the PIR detector
is connected to the GSM system.)
Usage
Remove the battery activation strip to activate the batteries.
It will start self-testing for one minute.
8
Installation
- Activate the PIR detector by removing the battery activation
strip. The PIR detector will immediatly self-test. After one
minute of self-testing, install the PIR detector.
- Avoid mounting the detector close to places where the
temperature changes fast or the air stream flows frequently
(ie. AC units and heating vents.)
Note: The detector is more sensitive to cross-movement than to
direct movement. The performance of the detector is optimal
when the detection direction is across the walking direction
of intruders.
- Fix the bracket to the wall with screws.
- Attach the detector to the bracket. Adjust installation height or
bracket to change the detection distance and angle. Installation
height is 6.5 Ft (2m) from the ground.
TEST BUTTON
6.5Ft (2m)
- Press the test button. Walk in the detection area (from left to
right or from right to left) and watch the LED indicator to make
sure the detector is working. The LED indicator should flash
once when body movement is detected.
GROUND
TOP VIEW
9
SIDE VIEW
- Adjust the detector’s viewing angle to achieve the best
detection.
10
- If the detector is triggered more than twice within 3 minutes,
it will enter sleep mode to save battery power. After no
movement is detected within the next 3 minutes, the detector
returns to normal working mode.
Detection Area
0Ft
(0m)
6Ft
(2m)
13Ft
(4m)
6Ft
(2m)
0Ft
(0m)
TOP VIEW
11
11
SIDE VIEW
19Ft
(6m)
26Ft
(8m)
SAM-900 - PIR Wireless Motion Detector
Specifications
Power Supply
DC 3V (AA 1.5V LR6 Battery x 2pcs)
Static Current
50uA
Alarm Current
9.5mA
Detection AREA
26Ft(8m)/110
Transmitting Distance
250 feet (Line of Sight)
Radio Frequency
315MHz ( 75KHz)
Housing Material
ABS Plastic
Operation Condition
Temperature: -10 C 55 C
Relative Humidity: 80% (Non-Condensing)
Detector Dimensions (L x W x H)
4.25 x 2 x 1.44 in (108 x 52 x 36.8 mm)
Bracket Dimensions (L x W x H)
2 x 1.18 x 1 in (52 x 30 x 26.5 mm)
12
Wireless Door/Window Contact
Features
LED Indication
The SAM-DW1 is a Door/Window Contact that can be installed on
doors, windows, and any other objects that open and close. The
sensor transmits signals to the control panel when a magnet
mounted near the sensor is moved away. The tamper
protection ensures that attempts to move the magnetic contact
will result in an alarm activation.
LED Flashes Once: Door/window is opened and transmitter
sends signal to the control panel.
Appearance
PCB Layout
LED flashes
continuously:
Low battery; replace the battery
immediately.
LED INDICATOR
TAMPER SWITCH
TRANSMITTER
13
MAGNET
14
Installing the wireless door/window contact
- Remove the battery activation strip.
- Mount the transmitter on the door frame and the magnet on
the door.
- Make sure the magnet is on the correct side of the transmitter. The
two triangles visible on the sensor and the magnet should be next
to each other; as close as possible.
- Place the transmitter in the desired location, mount the magnet
no more than 0.39 in (1 cm) away from the transmitter and secure
the transmitter and magnet with double-sided tape (included)
or screws (included.) The top of the door is recommended
on the side furthest from the hinge.
- Avoid mounting sensors in areas with a large quantity of metal
or electrical wiring, such as a furnace or utility room.
SAM-DW1 - Wireless Door/Window Contact
Specifications
Power Supply
DC 1.5V (AA 1.5V LR6 Battery x 1pc)
Static Current
30uA
Alarm Current
40mA
Transmitting Distance
260ft (80m) (Line of Sight)
Radio Frequency
315MHz ( 75KHz)
Housing Material
ABS Plastic
Operation Condition
14 F -(10 C)~131 F (55 C)
Relative Humidity
80% (Non-Condensing)
Transmitter Dimensions (L x W x H)
2.8 x 1.3 x 0.6in (71 x 34 x 17.5 mm)
Magnet Dimensions (L x W x H)
2 x 0.47 x 0.53in (51 x 12 x 13.5 mm)
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SAM Wireless Control Panel
installing sam control panel
Appearance
1. Remove from protective sleeve and peel off mask.
2. Gently open the battery bay cover at back of panel with
a coin. (See dia 1.)
3. Insert power adapter's barrel plug to adapter socket.
4. Plug power adapter into wall power outlet.
5. Slide the power switch to the on position.
6. Gently close the battery bay cover at the back of the panel.
7. For wall mounting, screw the mounting bracket to the wall
making sure the power adapter cable Is under the bracket.
Connect the panel to the bracket. Make sure the power
adapter cable is between the bracket and control panel.
8. The Disarm key will light up.
Enroll Sensor
9. GSM Indicator will start to flash every second until the GSM
Cellular connection is established, after which the indicator
will flash every two seconds.
Slide coin here.
Dia 1.
(Plug In Adapter Here)
17
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how to activate Sam c5
Speed Dial
Please visit www.securedbysam.com to activate your device.
You may also call toll free 1-855-325-5005.
Press the Call Button . The panel number dials the
speed dial phone number (See Page 26) you have stored.
Press the Call Button
to end the call.
When you visit www.securedbysam.com, please register
as a new user to get started. The portal is easy to use and
provides you instructions on how to activate once you
are logged in. Again, if you have any issues, you may
also call toll free 1-855-325-5005.
control panel features
Voice Memo
Phone Call
Input phone number and then press the Call Button
to start
the call. When the call is answered, simply speak into the control
panel to talk to the other party. The Call Button
will stay lit
during the call and turn off after the call.
Press
to record a 10 second voice memo. The purple ring will
flash to indicate a voice memo is ready to be played. Press
to
play the voice memo. This can also be programmed by sending
an SMS(text message) to the system. (See Page 24.)
The purple ring
will flash purple to indicate that a message has
been received. The user can press the center circle on the keypad
to listen to the voice message. The LED indicator stops flashing
when the voice message is played. Replay the message by
touching the center circle on the keypad. Only one message
can be recorded. Future recordings will supercede previous
recordings.
19
20
Store Alarm SMS Numbers
This function allows you to store alarm SMS numbers where you want
security messages and alerts sent.
Send this operation code
from your smartphone:
6
SMS Reply You Will Receive:
SMS:
1. 5555555555
2.
3.
4.
5.
Forward (copy and paste) this text message to the SAM C5 phone
number. Add the phone numbers that you want to receive text
messages and alerts. Hit Send.
Store Speed Dial Phone Number
Send this operation code
from your smartphone:
SMS Reply You Will Receive:
Speed dial phone
number (0-20 digits): 1.
8
Forward (copy and paste) this text message to the SAM C5 phone
number. Add the phone numbers in that you want to be your
speed dial number. Hit Send.
Example: Speed dial phone number (0-20 digits): 1. 5555555555
SMS Reply You Will Receive:
Store speed dial phone number successfully.
SMS Reply You Will Receive:
Store alarm SMS no. successfully.
Store SMS Numbers for RFID Keyfobs/tags
Send this operation code
SMS Reply You Will Receive:
from your smartphone:
SMS No. for RFID Tags
(0-20 digits): 1.
7
Forward (copy and paste) this text message to the SAM C5 phone
number. Add the phone number that you would like to receive
notification when the RFID keyfobs are used to disarm the system. For
this to operate properly, it is neccessary to program the “Change
RFID SMS keyfobs Notice”.
Example: SMS No. for RFID keyfobs (0-20 digits): 1. 5555555555
SMS Reply You Will Receive:
25
Store SMS No. for RFID tags successfully.
Store Duress Phone Number
Send this operation code
from your smartphone:
9
SMS Reply You Will Receive:
Duress phone
number (0-20 digits): 1.
Forward (copy and paste) this text message to the SAM C5 phone
number. Add the phone numbers in that you want to be your
duress phone number. Hit Send.
A duress signal will be sent to this number when the duress code
is used to disarm the system. The SAM C5 will the silently and without
any indication, call this telephone number as well, allowing listen-in,
but not two-way talk.
SMS Reply You Will Receive:
Store duress phone number successfully.
26
it is easy to manage sam c5 functionality through your
smartphone by sending applicable sms code listed below.
SMS (Text Message) Operation
Send this operation code
from your smartphone:
SMS Reply You Will Receive:
??
To access a menu of SMS functions at anytime, send a text of “?” to
the phone number of your SAM C5. Your system will then send you
an operation guide message to your phone.
You can now control the system by using the command codes
listed.
‘5’ Store Alarm Phone No.
‘6’ Store Alarm SMS No.
‘7’ Store SMS No. for RFID Tags
‘8’ Store Speed Dial Phone No.
‘9’ Store Duress Phone No.
‘???’ System Setups
The most commonly used SMS (text message) codes are 0, 1 & 2.
Send this operation code
from your smartphone:
?
21
SMS Reply You Will Receive:
‘0’ Disarm
‘1’ Arm
‘2’ Home Mode
‘3’ Two Way Talk
‘4’ Call-Back Voice Memo
‘00’ Settings Inquiry
‘??’ Store Phone & SMS No.
Send this operation code
from your smartphone:
SMS Reply You Will Receive:
???
‘91 99’ Zone Name
‘101-104’ RFID Tags SMS Notice
‘11’ Exit Delay Time
‘12’ Entry Delay Time
‘13’ Siren Volume
‘14’ Siren Ringing Time
‘15’ Disarm Password
‘16’ Duress Code
‘17’ Upload Regular Report of Signal Strength
22
Disarm
Send this operation code
from your smartphone:
0
Arm/away
Send this operation code
from your smartphone:
1
Stay/home armed
Send this operation code
from your smartphone:
2
listen in/Two-Way Talk
Send this operation code
from your smartphone:
3
23
SMS Reply You Will Receive:
System disarmed with all
detectors and sensors
deactivated.
SMS Reply You Will Receive:
System fully armed with
all detectors and sensors
activated.
SMS Reply You Will Receive:
This Stay/Home function
will arm the panel with
PIR motion detectors
disabled,allowing
you to walk around your
home with the perimeter
doors and/or windows
armed.
This call function allows
your SAM C5 to call you
so you can listen in or
engage in two-way talk.
Send ‘3’ to the SAM C5
number. The control
panel will call your mobile.
You can now listen in or talk.
Call Back to Record Voice Memo
Send this operation code
Send ‘4’ to the SAM C5
from your smartphone:
number and SAM will call you.
You can begin recording after
the tone. Note: There is only a
10 second recording time. Please
also note that your voice memo
will replace existing recordings on
your SAM C5.
4
Store Alarm Phone Numbers
This function allows you to store alarm phone numbers.
Send this operation code
from your smartphone:
5
Tel:
1.
2.
3.
4.
5.
Forward (copy and paste) this text message to the SAM C5 phone
number. Add the phone numbers that you want to have control
over the SAM C5. Note that once the control panel has
telephone numbers programmed, it will only accept SMS
commands from these numbers. The programmed numbers
will be called by the SAM C5 to allow the user to listen-in after
an alarm condition.
SMS Reply You Will Receive:
Store alarm phone no. successfully.
Setting Inquiry
Send this operation code
from your smartphone:
00
SMS Reply You Will Receive:
System Status
Entry & Exit Delay Time: 0 sec
Siren Volume: 2
Siren Ringing Time: 5 min
Disarm Password: 1234
Upload Regular Report of
Signal Strength: 7
24
Accessories - SMS Alerts for Low Battery
How to Change Zone Names
Send this operation code
from your smartphone:
91
SMS Reply You Will Receive:
Zone 1 name:
Zone 1 alarm
Forward (copy and paste)this text message to the SAM C5 phone
number. Add the zone name. Send.
(Available for two-way accessories such as SAM-910
Optional Accessories.)
This function sends out alerts for low battery and notifies you when
the accessory has low battery life.
The SAM-900 sends a SMS low battery alert.
The SAM-DW1 indicates low battery with the LED light on.
Optional accessories such as SAM-910 also sent low battery
alerts.
Example: Zone 1 name: Entrance door sensor
The same process is used for zones 2-9 with locations 91-99 (Zones 1-9.)
Example: Text 92 to change Zone 2
Text 93 to change Zone 3
Text 94 to change Zone 4
Text 95 to change Zone 5
SMS Reply You Will Receive:
Change zone name successfully.
Text 96 to change Zone 6
Text 97 to change Zone 7
Text 98 to change Zone 8
Text 99 to change Zone 9
Accessories - SMS Alerts for Tampering
(Available for two-way accessories such as DWC-102/SAM-900/
SAM-910. Optional Accessories)
SMS will be sent for 1-9 zones with its zone name as
“Zone Name + Tamper Alarm.”
Example:
“Bedroom PIR tamper alarm.”
SMS will be sent for 10-50 zones with its zone name as
“Zone Number + Tamper Alarm.”
Example:
“Zone 11 tamper alarm.”
Note:
All accessories send tamper alarm alerts.
27
28
Change RFID SMS keyfobs Notice
Send this operation code
from your smartphone:
101
101-
SMS Reply You Will Receive:
Change RFID Tag
SMS notice.
1.
Forward (copy and paste) this text message to the SAM C5 phone
number. Add the name of the person using the RFID keyfob. Send.
For Example: Change RFID Tags SMS
notice.
1. Mary
Text 102 to change 2nd RFID keyfob/tag
Text 103 to change 3rd RFID keyfob/tag
Text 104 to change 4th RFID keyfob/tag
SMS Reply Received:
Change RFID tag SMS notice successfully.
Exit Delay Time
Send SMS Message:
11
Exit delay time (300 sec.): 10
SMS Reply Received:
Set delay time successfully.
Entry Delay Time
Send SMS Message:
SMS Reply Received:
Entry delay time
(0-300 sec.): 0
12
Forward this text message to the SAM C5 phone number. Set the
delay time.
The same process is used for the remainder RFID keyfobs/tags.
Example:
For Example:
SMS Reply Received:
SMS Reply Received:
Set delay time successfully.
Please Note:
The exit time is defaulted to 30 seconds.
When the system is armed on the control panel by
pressing the Arm button (Dia.1), one beep will be
heard every two seconds to remind the user to leave.
The reminder exit notification will speed up in the
last 15 seconds to one beep every second. Once
an entry is detected, the entry indication will sound
for the programmed entry time. The control panel
will go into alarm if it is not disarmed within the
programmed entry time. The entry time is defaulted
to 30 seconds.
Exit delay time
(0-300 sec.):
0
Forward this text message to the SAM C5 phone number. Set the
delay time.
29
Dia. 1
30
Change Siren Volume
Change Password
Send this operation code
from your smartphone:
Send this operation code
from your smartphone:
SMS Reply You Will Receive:
Siren Volume (0 Mute
1 Low 2 High): 2
13
Forward (copy and paste) this text message to the SAM C5phone
number. Add the volume number. Send.
For Example:
Siren volume (0 Mute,
1 Low, 2 High): 1
15
SMS Reply You Will Receive:
Disarm Password (4-6 Digits):
1. 1234
2.
3.
4.
Forward (copy and paste) this text message to the SAM C5 phone
number. Set the password. Please be sure that this is a number you
can remember. Hit Send.
For Example:
Disarm Password (4-6 Digits):
1. 8678
SMS Reply You Will Receive:
SMS Reply You Will Receive:
Set siren volume successfully.
Set disarm password successfully.
Change SIREN Ring Time
Send this operation code
from your smartphone:
Change Duress/panic Code
Send this operation code
from your smartphone:
14
SMS Reply You Will Receive:
Siren Ring Time (1-9 min): 5
Forward (copy and paste) this text message to the SAM C5 phone
number. Add the siren ring time. Send.
16
SMS Reply You Will Receive:
Duress Code (4-6 Digits):
1235
Forward (copy and paste) this text message to theSAM C5 phone
number. Set the duress code. Please be sure that this is a
number you can remember. Send.
For Example:
Duress Code (4-6 Digits):
23861
For Example: Siren ring time (1-9 min): 3
Using the Duress Code to disarm the system will cause a silent SMS
text message to be sent to the programmed duress cellphone
number (See page 26) and the SAM-C5 will initiate a listen-in call.
SMS Reply You Will Receive:
Set siren ring time successfully.
SMS Reply You Will Receive:
Set duress code successfully.
31
Note: Set Duress phone number must be programmed to
use this function. (See page 26.)
32
Upload Regular Report of Signal Strength
Send this operation code
from your smartphone:
17
SMS Reply You Will Receive:
Upload regular report of
signal strength (0 none, 1
everyday, 7 every week, 30
every month): 0
Forward (copy and paste) this text message to the SAM C5 phone
number. Add the frequency that you would like to receive the
report of signal strength. Hit Send.
For Example:
Upload regular report of
signal strength (0 none, 1
everyday, 7 every week, 30
every month): 1
Description of possible messages received at programmed
intervals:
Signal Quality: +CSQ: 20,0
0 Very Bad
1-8 Bad
19-26 Normal
27-30 Good
31 Perfect
Change System Language
Send 0086 to change language to Chinese:
SMS Reply You Will Receive:
0086
Send 0001 to change language to English:
SMS Reply You Will Receive:
0001
Set English successfully.
Send 0034 to change language to Spanish:
SMS Reply You Will Receive:
Upload of regular signal strength successfully.
0001
0034
33
SMS Reply You Will Receive:
Se fijó bien idioma español
34
Delete all Wireless Accessories by SMS
Send this operation code
from your smartphone:
SMS Reply You Will Receive:
Delete wireless accessories
successfully
21
Restore System to Default Settings
by SMS Text Message
Send this operation code
from your smartphone:
0000
Or press the Tamper Switch 3 times
within 3 seconds. The accessories
will be cleared after two beeps.
SMS Reply You Will Receive:
System has been restored
to factory settings.
Press the Tamper Switch 5 times
within 3 seconds. System will be
restored to its factory default.
Once the accessories are deleted, they will need to be re-enrolled.
Delete all RFID keyfobs/Tags by SMS Text
Message
Send this operation code
from your smartphone:
22
SMS Reply You Will Receive:
Once the system is restored to factory settings, you will have
to re-enroll all accessories to the SAM C5.
Delete RFID tags
successfully.
Once the RFID keyfobs/tags are deleted, they will need to be
re-enrolled.
35
36
Arm and Disarm by Phone Call
Control Panel Specifications
Arm
Power Name:
GSM/SMS/Proximity Touchpad Alarm System
Call the wireless keypad number and hang up when you first hear
the ring tone. The wireless keypad will call back. Answer, and then
hang up the phone immediately to arm the system.
Model No.
SAM-C5
Disarm
Call the wireless keypad number. Listen until the wireless keypad
hangs up the call. The wireless keypad will not call back.
The system is disarmed.
Wireless Keypad Power Supply
Input: AC 110-240V/ 50-60Hz
Output: DC 12V/500mA
GSM Working Frequency
850/900/1800/1900MHz
Standby Current
110mA
Connect Wireless Accessories and RFID keyfobs
Input your 4-6-digit PIN and then press the Enroll Button
on the control panel keypad. The LED will indicate. Trigger the
wireless accessory or touch the RFID keyfob to the SAM logo within
the purple circle once within 15 seconds. The enrollment is successful
after 1 beep is heard. If 2 beeps are heard, the device has been
previously enrolled.
Alarm Current
340mA
Internal Battery Backup
Lithium Battery: 3.7V/700mAh x 2 PCS
Internal Siren
90dB
Maximum number of expandable wireless accessories 10 pcs remote
controls, 50 pcs wireless accessories and 50 pcs RFID tags.
Radio Frequency
315 MHz( +75KHz)
Housing Material
ABS Plastic
Operation Condition
Temperature: 14 F (-10 C) ~131 F (55 C)
Relative Humidity: 80% (Non-Condensing)
Size (L x W x H)
Panel: 7.4 x 5.20 x 1in (188 x 132 x 26mm)
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Remote Control
Disarm
Press Disarm to disarm the alarm panel. The LED lights up, the
siren beeps twice and the system is disarmed.
If an intruder is detected, the siren will keep sounding. Press
Disarm
to silence the siren.
Arm
Home Mode
Press Arm to arm the alarm system. The LED flashes, siren beeps
once and the system is armed. In the event of an alarm, the
siren will sound. (The siren turns off after 5 minutes or the programmed
siren time.) The system simultaneously dials the pre-programmed
phone numbers.
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Press Stay
Button on the remote control. The SAM C5 arms
silently. The Stay LED on the control panel lights up. The siren beeps
once. The Home Mode sensors are disarmed, while the rest of the
system is fully armed. This allows the user to move within the
interior of the home. The Home Mode indicator on the SAM C5
will flash until the end of the exit time.
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SOS Mode
Optional Accessories
(Not Included)
SAM-910 Wireless PET Immune PIR motion Detector
No matter what state the alarm panel is in, once the SOS button
on the remote control is pressed, the system immediately goes into
an alarm condition.
The SAM-910 is a pet-immune passive infrared
motion detector designed to detect human motion while
ignoring that of small pets under 35 pounds. (Note that
cats jumping on top of cupboards, shelves and high
furniture appear to be much larger to the detector.)
The SAM-910 includes fuzzy logic to minimize false
alarms from unwanted heat sources. The detector
includes a battery save feature, which prevents the
detector from sending wireless signals once it has
detected movement and sent a signal to the control
panel more than twice within three (3) minutes.
SAM-GB1 Glass Break Sensor
The SAM-GB1 is a glass break detector designed to
detect the sound of breaking glass. The microprocessor
based detector can hear breaking glass up to a distance
of 18 feet.
SAM-WS1 Water Sensor
The SAM-WS1 is a water sensor capable of transmitting
a signal to the SAM-C5 control panel when the sensors
are immersed in water. The device includes a low
battery LED.
SAM-RCM Metal Remote
The SAM-RCM is a robust remote control key fob for the
SAM-C5 security system. The key fob includes a slide-over
protection device to prevent unwanted accidental key
pressing.
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Frequently asked questions
How long will installation take?
You should easily be able to get your system working within an hour.
How quickly does SAM respond when the alarm is triggered?
The SMS text message is sent to you immediately. Once the SMS text message
has been sent, the system will then call any programmed alarm telephone
numbers to allow you to listen into the premises.
How far away can I be from my home and still have control
of my sam c5?
You can send SMS text messages to the SAM C5 from anywhere in the world
to control the system. The system will confirm any instructions received by
sending a confirmation text message. You can also use the smartphone
app for iPhone or Android phones. Please visit your app store to download.
how will i get notified if an alarm has been triggered?
If you have programmed the alarm phone number (See page 24), the system
will call this number once an alarm has been triggered, allowing you to listen
into the premises.
Do I need to have a computer or a wireless Internet
connection to use SAM?
The easiest way, however, to register and activate your SAM system
would be on www.securedbysam.com. The same activation can be
achieved by calling the SAM Customer Care toll free at 855.325.5005.
How secure is the SAM c5?
Once you have programmed your cell phone numbers into the SAM-C5,
the system will only accept instructions from these phones.
How do I order additional components for my System?
You can find out more about additional accessories at
www.securedbysam.com.
How much does SAM cost?
Once you have purchased your initial system, there is a very small cost to
keep your cell service activated.
Is the SAM C5 right for me?
No! One of the advantages of SAM is that you are self-monitoring which
does not incur exhorbitant false alarm fees.
If you want a low cost, easy to use, flexible security system, this could work
for you very nicely. SAM is monitored by you and not by a central
station. You have the choice to call the police to respond to an alarm
condition.
How long do I have once I come home before the SAM alarm
siren goes off?
Will I be charged long-distance or roaming charges when I test
my SAM C5 or it reports an alarm?
The SAM C5 is factory programmed to allow you 30 seconds to disarm
the system once you open the protected entry/exit door. You can disarm
the system with a remote key fob before you enter, you can disarm the system
by sending an SMS Text "0" to the SAM-C5 before you enter, or you can enter
through the entry/exit door and disarm the system by entering your user code
on the panels keypad and then pressing the disarm button within the 30
seconds. You can change the entry time delay. (See Page 30.)
SAM operates as a cell phone when sending you an SMS text message
to report an alarm or diagnostic condition. Standard SMS text message
charges will apply on your cell phone as normal. SAM can also call
you allowing listen-in after an alarm condition. Standard voice call charges
on your cell phone applies depending on your location when receiving
the call.
Do I need a landline telephone or internet connection?
The SAM-C5 is set in the factory to sound for 5 minutes. This can be
changed. (See page 31: Change Siren Ring Time)
Will I get charged a false alarm fee?
No. SAM C5 uses cellular service to send and receive alarm and control
signals. The system is provided with a certain amount of promotional
service. It is important, however, to register your system to activate this
cell service. Please remember a small service fee is required to keep your
SAM C5 SIM card activated. See www.securedbysam.com for details.
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Does the SAM alarm siren ring indefinitely?
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Frequently asked questions Continued...
Will my SAM-C5 alarm work in the event of a power outage?
Yes. The SAM-C5 has two standby rechargeable batteries which can
power the control panel for up to 8 hours after a power outage.
The SAM-C5 will send you a "Control Panel AC Failure" message one
minute after the power outage. It will also send you a "Control Panel
AC Recovery" message when the power is restored.
How do I adhere the sensors to my walls/doors?
The sensors are provided with double sided tape. The PIR motion detector
includes a bracket which should be screwed onto the wall. The door/window
sensor, SAM-DW1, can also be screwed onto the surface by removing the
cover to access the screw holes.
How do I re-position or mo ve a sensor if I make a mistake or change
apartments? Will the adhesive damage my walls?
Carefully remove the sensor from the surface if you have used double sided
tape. You may need to touch up the paintwork. If you have used screws to
mount the sensors, you may need to patch the small screw holes.
What is the range of the wireless sensors? I live in a
large home -- will they work for me?
The transmission range is approximately 250ft in line-of-site.
This can be effected by walls, steel, other wireless sources and other
factors. Call customer care toll free at 1-855-325-5005 for more
information.
I just lost my remote control and I’m worried that someone
can get into my apartment and disarm the alarm. What do I do?
You can delete all the wireless accessories, which includes the key fob
remote controls, by sending an SMS text message "21" to the SAM C5 or
by pressing the tamper switch on the back of the SAM C5 three times
within three seconds. (See page 35). You will need to re-enroll the
remaining wireless sensors and key fob remote controls.
How do I activate the batteries for each component? How long
will the batteries last?
Remove the battery activation strip from the sensor. The batteries should
last for at least 12 months of normal usage. The sensor will send a low
battery signal to the control panel when it needs to be changed.
Will the motion sensor detect motion through walls or windows?
No. The motion sensor can only detect where it can "see". The best detection
coverage is to set the device so that motion will be across the device and
not towards the device.
How do I avoid false alarms?
Avoid mounting the SAM-900 where it can see areas of rapid heat changes.
(See page 10). The SAM-900 can also detect small pets. The optional
SAM-910 is designed to avoid detection of small pets on the floor.
Which windows and doors should I put my SAM door/window
sensors on? How many do I need? How can I order extra Sensors?
The first door/window sensor, provided in the SAM C5 kit should be installed
on the door that you use most often for entering and exiting your home.
Additional door/window sensors can be installed on other doors
and windows as you require. The more you use, the better your level of
security. The system can operate with a total of 50 wireless sensors, 10
wireless key fob remote controls and 50 RFID tags.
I can’t find my Owner’s Manual – how do I get another one?
You can download a new manual at www.securedbysam.com or call toll
free 1-855-325-5005.
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46
Frequently Asked Questions Continued...
Troubleshooting
What if I have a door or window open when I’m setting the alarm?
There appears to be no power on the control panel.
You will need to close your door or window for the system to arm.
Make sure the plug-in power adapter is in a working wall outlet; some wall
outlets are switched by a light switch. Check to see that the plug-in wall
adapter is plugged into the adapter socket beneath the door at the back
of the control unit. See page 17. Check to see that the small black slide
switch beneath the door at the back of the panel is in the "On" position.
See page 18.
What happens if I accidentally press the panic button on my
SAM-C5 Remote control while I’m at work?
Nothing will happen unless you are within wireless range of your SAM-C5
control panel. If this is of concern to you, consider getting the SAM-RCM,
which has a cover to prevent false key presses.
The control panel does not connect to the cellular network;
the GSM Signal Indicators blinks every second.
Have you activated your SAM-C5 on either www.securedbysam.com
or by calling 1-855-325-5005? If not, please refer to your Quick Start Guide
for more information. If the problem persists, try moving the control panel
closer to an outside wall or window to improve the cellular signal reception.
The SAM-900 pir motion detector does not detect mo vement.
Check to see that the "SAM" logo is below the sensing window. i.e. the unit is
not upside down. Note that the detector has a power save mode. See page
11 "Working Mode". Movement should be across the detector. Try walk testing
the device after waiting for three minutes of no movement in front of the
detector.
What happens if I keep getting an "Operation failed! Phone number
is not authorized" message?
This means that the number of the cell phone from which you are trying to
control the SAM-C5 is not programmed into the SAM-C5. This can happen
if you have made an error when sending the Store Alarm Phone
Numbers (See Page 24) or Store Alarm SMS Numbers (See Page 25) to the
control panel. To fix this, it will be necessary to default the panel back to
factory default (See Page 36.) You will also then need to re-enroll
all the connected wireless accessories. (See Page 37).
Why am i not Receiving My Confirmation Text Messages?
Your SAM-C5 may be in an area of very poor cellphone service. You will
need to move the control panel to a better signal reception area in
your home.
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Troubleshooting Continued...
How do I send a test signal?
The SAM C5 has the ability to send a regular automatic test signal. (See
Page 33, Regular Report of Signal Strength.) You can also press the SOS button
on the control panel or keyfob, initiating an emergency SMS text message to
be sent to your cell phone.
About SAM Security, LLC.
SAM Security, LLC is a provider of DIY home security and technology services.
SAM’s wireless technology platform allows affordable security and home
monitoring made easy.
What is SAM-C5?
SAM C5 is wireless DIY security made easy and affordable. SAM is a wireless
self-activated monitoring security system which provides security without costly,
long-term contracts. SAM provides you with peace of mind and puts you
in the driver’s seat in keeping your loved ones and home secure.
The SAM mobile app makes it easy to monitor and control your
security system from anywhere through your smartphone. Based on a
pay-per-use platform with a small monthly access fee, SAM allows you to
turn your alarm on or off remotely from your cell phone. SAM notifies of
security alerts by SMS and voice call, indicating which sensors have been
triggered. SAM then leaves it up to the homeowner to decide whether or
not to call emergency services eliminating false alarms and penalties.
With SAM’s self-activated-monitoring, you are in charge of managing the
security of your home and loved ones.
STAY secured, anytime, anywhere.
What is the SAM-C5 box?
- 1 Wireless Control Panel
- 1 PIR Motion Detector
- 1 Door/Window sensor
- 2 Remote Controls
- 2 RFID Keyfobs
- 1 AC/DC Adapter
- 2 Standby Batteries
- 2 Secured By Sam Decals
- *$25 Value in Credit for SMS and Voice Usage
*Usage fee is $0.03 per SMS and $0.12 per minute for voice. Credit also
covers a monthly access fee of $1.75. Note that the SMS and Voice usage
fees only apply if these functions are used. If your system has been
suspended, you may incur re-activation fees to re-activate your system.
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You can easily expand your system by adding other wireless security
accessories including pet-immune PIR motion detectors, glass break
detectors, water sensors, and more. We continue to add new
accessories. Please visit www.securedbysam.com for more information.
Whether you own a house, rent an apartment, have an RV or a vacation
home, protecting your home and loved ones has never been easier and
more cost effective. Visit www.securedbysam.com for more details.
How Does SaM Work?
1. SAM C5 is easy to set up right out of the box.
2. Follow the simple instructions to install the SAM security panel and
accompanying wireless devices.
3. Visit www.securedbysam.com or contact toll free at 1.855.325.5005 to
register and activate your system. Once activated, you are ready to
monitor your home!
4. SAM C5 includes with a promotional $25 credit for SMS and/or Voice.
Based on an average of 2 SMS’ per day you should get approximately
5 month’s usage and 60 minutes of Voice available to call out and to
alert user of security events. This also allows for listen-in functionality.
When your $25 credit is depleted to $5, you will be notified to refill
online at www.securedbysam.com. You may get less or more than
5 months’ usage depending on your SMS and Voice usage.
5. It is as simple as that. No costly monitoring contracts. No hassle. You
manage your own security.
what does pay-per-use mean?
Simple. When we say SAM is based on a pay-per-use platform, it means
simply that. The rate per SMS is $0.03 and the rate per minute for voice is
$0.12. If you send a security instruction such as an instruction to remotely arm
the house by SMS, you will incur a $0.03 fee for the SMS. If a security event
was triggered and a call goes out to your cellphone to alert you, then you
will incur $0.12 per minute Voice rate.
If your system has been suspended, you will incur a re-activation fee to
re-activate your system.
51
HOW is sam diy so state-of-the-art, yet so
competitively priced?
SAM DIY is a smart wireless security system that has been created with
performance and affordability in mind. It is our belief that everyone should
be able to own a security system to secure their home without having to
have a phone line and entering into an expensive contract that auto-renews.
With SAM, we take the costly third-party monitoring fees out of the equation
and put you in control of monitoring the security of your loved ones and home.
Misson staTEMENT
SAM’s mission is to provide customers with value wireless security solutions
that are user-friendly, state-of-the-art, reliable and affordable. Every
apartment and home should have a self- monitored security system.
It is our mission to place SAM in every home – no one should have to opt
out when it comes to the safety and security of your home and loved ones.
COMMITMENT TO EXCELLENCE
- We strive to collaborate, learn, innovate, and excell.
- We are dedicated to service that is above and beyond.
- We are devoted to continuous pursuit of customer satisfaction.
- We are committed to doing business responsibly.
Limited Warranty
What does this limited warranty cover?
SAM Security, LLC (“SAM”) warrants to the end user (Customer”) that this
product will be free from defects in workmanship and materials under normal
use and service for two years from the date the product is purchased by the
Customer. SAM warrants that the battery in the unit where applicable is free
from defects in workmanship and materials under normal use and service
for six months. You will be required to demonstrate proof of purchase to
make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the
unexpired portion of the Warranty Period. Subsequent owners also require
original proof of purchase as described in “What proof of purchase
is required?”
52
What will SAM do?
SAM will, at its option, repair or replace the defective product free of charge,
provided that you notify SAM of the defect within the Warranty Period, and
provided that SAM through inspection establishes the existence of such a
defect and that it is covered by this Limited Warranty. SAM will, at its option,
use new and/or reconditioned parts in performing warranty repair and
building replacement products. SAM reserves the right to use parts or
products of original or improved design in the repair or replacement.
If SAM repairs or replaces a product, its warranty continues for the
remaining portion of the original Warranty Period. All replaced products
and all parts removed from repaired products become the property of
SAM. SAM covers both parts and labor necessary to repair the product,
and return shipment to the customer via a SAM-selected non-expedited
surface freight within the contiguous United States and Canada. Alaska and
Hawaii are excluded. Contact SAM Customer Care for details on freight
policy for return shipments outside of the contiguous United States and
Canada.
How do you get service?
If your product requires troubleshooting or warranty service, please contact
SAM Customer Care toll free at 1.855.325.5005 or at
[email protected].
What proof of purchase is required?
In any warranty claim, dated proof of purchase must accompany the
product and the product must not have been dissembled or modified
without prior written authorization by SAM. Proof of purchase may be in
any one of the following forms:
‡7KHGDWHGSXUFKDVHUHFHLSWIURPWKHRULJLQDOSXUFKDVHRIWKHSURGXFW
at point of sale to the end user, or
‡7KHGDWHGGHDOHULQYRLFHRUSXUFKDVHUHFHLSWVKRZLQJRULJLQDOHTXLSPHQW
manufacturer (OEM) status, or
‡7KHGDWHGLQYRLFHRUSXUFKDVHUHFHLSWVKRZLQJWKHSURGXFWH[FKDQJHG
under warranty.
What does the warranty not cover?
7KLV/LPLWHG:DUUDQW\GRHVQRWFRYHUQRUPDOZHDUDQGWHDURIWKHSURGXFW
or costs related to the removal, installations,or troubleshooting of the
FXVWRPHU·VHOHFWULFDOV\VWHPV7KLVZDUUDQW\GRHVQRWDSSO\WRDQG6$0
will not be responsible for any defect in or damage to:
D7KHSURGXFWLILWKDVEHHQPLVXVHGQHJOHFWHGLPSURSHUO\LQVWDOOHGSK\VLFDOO\
damaged or altered, either internally or externally, or damaged from improper
use or use in an unsuitable environment;
E7KHSURGXFWLILWKDVEHHQVXEMHFWHGWRILUHZDWHUJHQHUDOL]HGFRUURVLRQ
biological infestations, or input voltage that creates operating conditions
beyond the maximum or minimum limits listed in the SAM product and
lightning strikes;
53
F7KHSURGXFWLIUHSDLUVKDYHEHHQGRQHWRLWRWKHUWKDQE\6$0
G7KHSURGXFWLILWLVXVHGDVDFRPSRQHQWSDUWRIDSURGXFWH[SUHVVO\
warranted by another manufacturer;
H7KHSURGXFWLILWVRULJLQDOLGHQWLILFDWLRQWUDGHPDUNVHULDOQXPEHUPDUNLQJV
have been defaced, altered or removed.
SIM Card
You are not authorized to remove or replace the subscriber identity module
card (the “SIM Card”) that comes bundled with the device. Should your SIM
Card become damaged or inoperable, we will replace the SIM Card at your
UHTXHVWE\FRQWDFWLQJ6$0&XVWRPHU&DUH7KHXVHRIDQ\6,0&DUGRWKHU
than those provided by us with the Device or as a replacement is strictly
SURKLELWHGDQGFRQVWLWXWHVDYLRODWLRQRIWKLVZDUUDQW\7KHXVHRIWKH6,0&DUG
provided by us in any capacity other than in the Device is also strictly
prohibited and constitutes a violation of this warranty.
Disclaimer
Product
7KLVOLPLWHGZDUUDQW\LVWKHVROHDQGH[FOXVLYHZDUUDQW\SURYLGHGE\6$0LQ
connection with your SAM product and is, where permitted by law, in lieu of all
other warranties, conditions, guarantees, representations, obligations and
liabilities, express or implied, statutory or otherwise in connection with the
product, however arising (whether by contract, tort, negligence, principles of
manufacturer’s liability, operation of law, conduct, statement or otherwise),
including without restriction any implied warranty or condition of quality,
merchantability or fitness for a particular purpose. Any implied warranty of
merchantability or fitness for a particular purpose to the extent required under
applicable law to apply to the product shall be limited in duration to the period
stipulated under this limited warranty.
In no event will SAM be liable for any special, indirect, incidental or
consequential damages, losses, costs or expenses however arising whether
in contract or tort including without restriction any economic losses of any kind,
DQ\ORVVRUGDPDJHWRSURSHUW\DQ\SHUVRQDOLQMXU\DQ\GDPDJHRULQMXU\
arising from or as a result of misuse or abuse, or the incorrect installation,
integration or operation of the product.
Exclusions
7RWKHH[WHQW\RXDUHHQWLWOHGWRLPSOLHGZDUUDQWLHVXQGHUIHGHUDOODZWRWKH
extent permitted by applicable law they are limited to the duration of this
Limited Warranty. Some states and provinces do not allow limitations or
exclusions on implied warranties or on the duration of an implied warranty
or on the limitation or exclusion of incidental or consequential
damages, so the above limitation(s) or exclusion(s) may not apply to you.
7KLV/LPLWHG:DUUDQW\JLYHV\RXVSHFLILFOHJDOULJKWV<RXPD\KDYHRWKHU
rights which may vary from state to state or province to province.
54
Return Policy
Before returning a product directly to SAM you must obtain a Return Material
Authorization (RMA) number by contacting SAM Customer Care toll free at
1.855.325.5005 and product must also be shipped prepaid. Product shipments
will be refused and returned at your expense if they are unauthorized,
returned without an RMA number clearly marked on the outside of the
shipping box, if they are shipped collect, or if they are shipped to the
wrong location. When you contact SAM Customer Care to obtain warranty
service, please have your instruction manual ready for reference and be
prepared to supply:
Notes
‡7KHVHULDOQXPEHURI\RXUSURGXFW
‡,QIRUPDWLRQDERXWWKHLQVWDOODWLRQDQGXVHRIWKHXQLW
‡,QIRUPDWLRQDERXWWKHIDLOXUHDQGRUUHDVRQIRUWKHUHWXUQ
‡$FRS\RI\RXUGDWHGSURRIRISXUFKDVH
When you have been given an RMA number and you are ready to return
your product for warranty service, please note the following:
1. Package the unit safely, preferably using the original box and packing
materials. Please ensure that your product is shipped fully insured in the
original packaging or equivalent. This warranty will not apply where the
product is damaged due to improper packaging.
2. Include the following:
‡7KH50$QXPEHUVXSSOLHGE\6$0FOHDUO\PDUNHGRQWKHRXWVLGHRIWKHER[
‡$UHWXUQDGGUHVVZKHUHWKHXQLWFDQEHVKLSSHG3RVWRIILFHER[HVDUHQRW
acceptable.
‡$FRQWDFWWHOHSKRQHQXPEHUZKHUH\RXFDQEHUHDFKHGGXULQJZRUNKRXUV
‡$EULHIGHVFULSWLRQRIWKHSUREOHP
3. Ship the unit prepaid to the address provided by your SAM Customer
Care Representative.
In addition to the above, if you are returning product from Canada or
outside of the USA, you MUST include return freight funds and are fully
responsible for all documents, duties, tariffs and deposits.
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