the home user guide

the home user guide
Home User Guide
Section 1 - Introduction
About this guide3
Alternative formats3
What to do if you have a problem
Important contact details4
Section 2 - Emergency information
Fire safety6
Smoke and heat detectors7
Emergency service contact details
Section 3 - Using your apartment
Heat and moisture8
Looking after your apartment
Your heating system12
Your ventilation system13
Your hot water system14
The electrical supply in your apartment
Energy usage 17
Water usage18
Environmental features of your apartment
Sustainable DIY19
Specification and manufacturer details
Security 21
Decorating your apartment24
Windows and doors24
Section 4 - Site and surroundings
Utility providers26
Recycling and waste26
Public transport27
Local amenities28
Responsible purchasing31
Section 5 – Maintenance schedule
Section 6 – Appendix
Operating the shower, heaters and thermostat
TV and Sky connection39
EU energy labeling43
Section 1 - Introduction
About this guide
This Home User Guide has been prepared to provide you with all the information you need
about your apartment and the facilities and services at your disposal.
Please take a little time now to read through this guide. You can refer to it in the first
instance, but feel free to contact us at any time.
Please note personal safety always comes first. If you are uncomfortable or unsure how to
undertake any of the routine jobs within the apartment please contact an appropriate
professional or Plumlife Resident Services for assistance.
Within this guide you will find details about your apartment, advice on how best to maintain
it and relevant instruction manuals for your fitted appliances and heating and hot water
The address of your property is :-
Apartment 1-64 Tribe New Islington, 43 Chippenham Road, Manchester, M4 6BY
Apartment 1-64 Tribe East Quarter, 2 Ridgway Street, Manchester, M4 7LB
Apartment 1-64 Tribe Ancoats, 2 Butler Street, Manchester, M4 6BZ
Alternative formats
This Home User Guide can also be provided in alternative formats including Braille, large
print or audio cassette or CD.
What to do if you have a problem
If you find a problem with your property then you can contact our Resident Services Team
on 0161 447 5151 from 9am – 5pm or email: [email protected], who will arrange for the
appropriate action to be taken. For out-of-hours issues please call 0845 345 7808 from 5pm – 9am.
To report a fault or discuss anything to do with your tenancy then please contact our
Resident Services Team as above.
You can also report faults, pay rent, or find additional information through the Plumlife
Management website. Simply visit
For emergency repairs to communal systems and communal areas, contact Plumlife as
above during working hours.
The building manager is responsible for looking after Tribe Apartments at New
Islington, across Chippenham Road at East Quarter and nearby at Ancoats.
The building manager is on site at the three blocks during weekdays, some
days starting and finishing early, other days later, to facilitate contact with
residents who work regular daytime hours. For further information please
Martin Blatchley
Buliding Manager
Southern Gate
729 Princess Road
M20 2LT
Tel: 0161 447 5151
Mob: 07583 682 399
Email: [email protected]
Important contact details
Your services are currently supplied by the following companies. Any queries
with regard to supply, tariffs and alternative options should be addressed to
Please make sure you keep records of the meter readings taken on the day
you moved in to the property; your bills will be calculated from these readings
and you must give them to the service providers.
For your own safety no-one should have to gain access to your property for
any meter readings as all your meters are external.
Meter number:
Ground floor meter room:
Heating and hot water:
Tribe Energy Limited
Meter number:
With heat exchanger (remotely read):
Meter number:
Meter located in service riser on your floor:
Note: all services are billed by the service provider
Local authority
Your local authority is Manchester City Council. Their contact details are as follows:
Manchester City Council
Town Hall, Albert Square, Manchester, M60 2AL
Tel: 0161 234 5000 (main switchboard)
Email: [email protected]
Heating and hot water is provided by Tribe Energy Limited from a communal boiler located
in the Energy Centre on the ground floor. Tribe Energy Limited is a wholly owned subsidiary
of your landlord, the building owners, Tribe Apartments Limited. Tribe Energy Ltd has subcontracted with EnerG to undertake the billing and collection of heating and hot water
charges. Meter readings for all apartments in the building are fed wirelessly to a computer
in the energy centre on the ground floor. From there they are emailed to ENER-G Switch2
The boiler is fuelled by compressed wood pellets and is both cost efficient and
environmentally friendly. Your apartment is also very well insulated with double and/or triple
glazing and substantial external wall insulation. In any event we will ensure that heating
and hot water usage is charged at rates lower than comparable electricity prices.
In the event of non-payment or late payment of heating and hot water charges, we will
not cut off your supply but, in accordance with the terms of your customer agreement, you
might be at risk of eviction procedures, so it is imperative that you advise Plumlife of any
Section 2 - Emergency Information
Fire safety
Please NOTE do not burn candles or incense in your apartment as both are a fire risk.
Your property is fitted with one mains-powered smoke detector and a mains powered heat
detector with a battery back-up to ensure safe operation in the event of a power failure.
The smoke detector is located in the hallway of the property and looks like this:
It is imperative that you check that the detector is working weekly by pressing the “test”
button on the face of the unit. The heat detector is in the kitchen/lounge
and looks like this.
In addition to sounding in the event of a fire, your detector may give various audible
indications of a malfunction. Please refer to the instruction leaflet in section 3 of this
residents pack for details of how the detector functions and full clear instructions for the
maintenance of this importance piece of equipment. IT MAY SAVE YOUR LIFE.
This building has been refurbished in such a way as to protect the people in it if a fire breaks
out. The important thing to remember is that if the fire starts in your apartment, it is up to you
to make sure that you can get out of it.
• Make sure the smoke and heat detectors in your apartment are working
• Do not store anything in your hall or on the communal landing, especially anything that
will burn easily
• Use the fixed heating system in your apartment. If this is not possible, only use a
convector heater in your hall. Do not use ANY form of radiant heater, especially one with
either a flame (gas or paraffin) or a radiant element (electric fire bar)
• Use your rooms only for their intended purpose; do not use them as a workshop
• If you are in the room where the fire is, leave straight away, together with anybody else,
then close the door.
• Do not stay behind to try to put the fire out.
• Tell everyone else in your apartment about the fire and get everybody to leave the
apartment. Close the front door and leave the building.
• It will usually be safe for you to stay in your own apartment.
• You must leave your apartment and the building if smoke or heat affects it. Close all
doors and windows.
The fire brigade should always be called to a fire, even if it only seems a small fire. This
should be done straight away.
The way to call the fire brigade is by telephone as follows:
1. Dial 999 from a land-line or 112 from a mobile phone
2. When the operator answers give the telephone number you are ringing from and ask for FIRE
3. When the fire brigade reply tell them clearly the address where the fire is
4. Do not end the call until the fire brigade have repeated the address to you and you
are sure they have got it right. The fire brigade cannot help if they do not have the full
Smoke and heat detectors:-
These two devices are:-
Emergency service contact details:-
The nearest Accident and Emergency department is located at the following address:
Each apartment has 2 devices to detect smoke and heat
In the hallway there is an OPTICAL type of smoke detector – EI146
In the kitchen there is HEAT detector – AICO EI144
These detectors are classed as domestic type to BS5839 Pt6
Ceiling mounted
Mains powered & battery backup
Interconnected with a 230v cable
Simultaneously activate each other once triggered
Supplied on their own dedicated circuit via a separate MCB in the consumer unit
For operation & maintenance see attached manufacturers specification sheets and
Manchester Royal Infirmary, Oxford Road, Manchester, M13 9WL
Tel: 0161 276 1234
Your local police station is:
Central Park, Northampton Road, Manchester, M40 5BP
Tel: 0161 856 3521
Email: [email protected]
The local fire station is located at:
Greater Manchester Fire Rescue Service
Manchester Central Fire Station, Thompson Street, New Cross, Manchester, M4 5FP
Tel: 0161 608 5327
In the event of an emergency dial 999 from a landline or 112 from a mobile phone.
Section 3 - Using Your Apartment
Heat and moisture
Moisture from construction
Your apartment has been substantially refurbished during the last 18 months and may need
to be acclimatised gently for at least six months so that it can dry out gradually. When you
move in to your new apartment there is moisture present that will have been absorbed by
the building materials during construction. You may not feel it and it will certainly not do
you any harm, but it does need to evaporate slowly and be ventilated away.
Slow evaporation helps to minimise shrinkage cracking. This can be achieved by keeping
your apartment at a reasonably even temperature at all times during the drying out period.
The heating should be used sparingly at first so that the underlying building structure warms
up and dries out gradually. We recommend that the central heating thermostat should be
set at no higher than 20°C or at 4 on the radiator valve, unless extreme weather conditions
are experienced.
At the same time the evaporating moisture needs to be ventilated away in order to avoid
problems with dampness and condensation, which will otherwise cause a black mould
to grow on the walls, appearing as a dark stain. You can help this drying process by
leaving windows open for as long as you can each day and ensure that trickle vents in the
window frames are left open. Internal doors should be left open, where possible, to allow
appropriate air circulation and cupboard doors should be left open.
Moisture from occupation
Once the building materials have dried out, modern standards of insulation should ensure
you no longer experience condensation from the construction process. Even then,
however, some normal daily activities produce a great deal of water vapour which can
cause condensation around the apartment. Condensation is steam or water vapour
which reverts to water on contact with a cold surface. As with moisture from construction,
it can sometimes cause mould on walls and ceilings, especially in unventilated corners
and behind cupboards. If allowed to persist, condensation and mould can damage
clothes, bedding, floor coverings, decorations and the apartment itself. Next to shrinkage,
condensation is the most common problem in newly constructed apartments.
The following guidelines will help reduce these risks, particularly during the drying out
• A low level of heating should be maintained at all times during the drying out period.
Even when this period is over it is advisable to maintain the temperature at a low level,
or set the time clock so that your apartment has preheated before you return. An
apartment which is continually occupied or maintained at a warm temperature is less
conducive to generating condensation.
• Do not use portable gas heaters instead of the installed heating system. These
supplementary heaters create a great deal of water vapour when burning.
• Keep ventilators open and try to leave windows ajar.
• In the kitchen and bathroom you will need much more ventilation as more steam is
produced in these areas. Your apartment is provided with an extractor fan or hood and
ductwork from the kitchen and bathroom which will operate when required. You need
to ensure that the isolator switches for these systems are left on at all times. Additionally,
the fans should be left running until any noticeable vapour has cleared.
• Cover pans when cooking to reduce steam and save energy.
• Place hot pans on heatproof mats only.
• Avoid drying clothes over radiators.
Movement and shrinkage
As drying out progresses and the apartment is lived in and heated the building materials
shrink, which may cause small cracks to appear. These are not structural defects and can
be filled and covered in the normal process of periodic redecoration. Some may recur to a
reduced extent. Such minor cracks are inevitable.
Please do not redecorate your apartment.
A consequence of drying out may be the appearance of a white deposit on walls, called
“efflorescence”. This is caused by natural salts coming out of the wall materials and is quite
normal. It is not harmful and usually disappears over time. If efflorescence occurs on internal
walls it can be wiped or brushed away.
Looking after your apartment
Apartment work surfaces
MISTRAL by Karonia worksurfaces are easy to clean and maintain. By following the simple
care instructions the beauty of your worktops can be preserved and your kitchen will retain
that ‘just installed’ look throughout its life.
Karonia care and maintenance kit
This kit is designed to complement your normal everyday cleaning products so that you
have everything you need to live with MISTRAL by Karonia.
The kit contains:
Plastic Carry Case, 2 No. Multi-Purpose Cloths, Ergonomic Hand Sanding Block, 2 No.
Abrasive Paper (P320), 3 No. Abrasive Paper (P400), 3 No. Abrasive Paper (P600), Abrasive
Finishing Pad, KARONIA Solid Surface Guard.
Routine cleaning
Here are the steps you need to take to keep your MISTRAL worksurfaces in pristine
For general cleaning use warm soapy water. We would recommend our KARONIA Solid
Surface Cleaner (available from for this task as it is particularly
suited for use with solid surface worktops and also provides antibacterial protection.
After cleaning the worksurfaces, ensure that they are completely dried.
After thoroughly cleaning the worksurfaces, you should then apply the KARONIA Solid
Surface Guard which will help to retain the surface lustre as well as increase its resistance
to general wear and scuff marks. On average we would suggest that this is done once a
The KARONIA Solid Surface Guard should be sprayed lightly onto the worktop and then
spread evenly over the surface using a multi-purpose cloth. Using a dry multi-purpose cloth,
buff the surface dry to its final finish.
For dried on surface marks an active household cleaner such as Cif Powercream will help
to lift the “mark” from the surface. This will also remove the polish in this area so the polish
will need to be reapplied.
Recommendations of use
To get the best out of your MISTRAL worksurfaces ensure you adhere to the following care
Never put hot pans, especially those made of cast iron, directly onto your Mistral worktops
because, as with all worktop materials, the intense heat can damage the surface.
Always use a hot pad or trivet (with rubber feet) under hot pans and other items such as
oven trays.
Ensure pans do not overhang the edge of the hob as the reflection of the heat onto the
surface can cause scorching. Please take special note of this when using gas wok burners.
Avoid sliding hard objects across the surface, particularly those with unglazed ceramic
bases as ceramic is extremely hard and likely to scratch the surface.
Tip: use the abrasive paper to smooth the underside of unglazed mugs.
Do not cut directly onto your Mistral surface, use a cutting board/worktop saver.
While MISTRAL surfaces are non-porous, it is still recommended that any spills are wiped up
as soon as they occur. Any spills can always be removed but the longer they are left, the
less simple the method.
Avoid exposing your Mistral surface to strong chemicals such as paint removers and oven
cleaners. Any spills should be immediately cleared up with lots of soapy water to ensure
that no damage occurs.
Replenishing your work surfaces
Similar to other work surface materials, general wear and scuff marks will appear on your
Mistral surfaces over time. However, one of the outstanding features of Mistral is it can be
replenished with ease.
Simply place the abrasive pad onto the ergonomic hand sanding pad and with light, even
pressure rub the whole of the surface.
Ensure that you do so with small, circular motions in a clockwise direction.
To aid in maintaining a uniform finish, the overall pattern of sanding should be first working
from front to back, covering all the worksurface, and then do the same working in a right to
left pattern.
Simply place the abrasive pad onto the ergonomic hand sanding pad and with light, even
pressure rub the whole of the surface.
Ensure that you do so with small, circular motions in a clockwise direction.
To aid in maintaining a uniform finish, the overall pattern of sanding should be first working
from front to back, covering all the worksurface, and then do the same working in a right to
left pattern.
Scratch removal
If your surface has been marked or scratched to a degree that means they are not
removed by replenishing the surface you will need to go through the following instructions.
(Use table below for reference):
Most Abrasive
Matte Finish
320 grit
400 grit
Least Abrasive
Abrasive Pad
Satin Finish
320 grit
400 grit
600 grit
Abrasive Pad
Simply place the relevant abrasive paper or pad onto the ergonomic hand sanding pad
and with moderate, even pressure rub the area of the scratch.
When using the abrasive papers always work in small clockwise circular motions in an
overall clockwise circular pattern.
Be sure to continually wipe the area with one of the cloths provided to ensure that dust is
removed as it can hamper the process. Also make sure that dust does not build up on the
paper itself.
Once the scratch has been removed slowly feather out the area with the next lowest
abrasive paper or pad and continue to do so until you get to the abrasive pad.
Higher level finishes
Mistral worksurfaces can be finished to levels that are higher than the recommended
matte and satin finishes. If it is the case that your installer has finished your worksurfaces to a
high gloss level for example, you will need to find out the grade of abrasive pad used. This
information should be on your product warranty form.
Surfaces with a higher level of finish will show general wear and scuff marks more readily
than those finished at the recommended matte and satin levels.
PLEASE NOTE: Dark colours will show general wear and scuff marks more readily than lighter
Product repair
Another great benefit of MISTRAL worksurfaces is in the rare case you accidently damage
your worksurface, it is possible to repair it by using another piece of MISTRAL material. In this
event please contact your installer who should be able to perform this process and restore
your worktops.
Cleaning sanitary-ware
It is important that, when cleaning sanitary-ware, the appropriate product is used to avoid
any damage. In general, abrasive cleaning materials should not be used with acrylic
products in any circumstances. The use of abrasive cleaners should also be avoided on
taps, as the surface material is likely to be scratched, eventually leading to the full removal
of the surface material and subsequent corrosion.
Access to the building is via an electronically-controlled door. You can allow visitors access
by use of the video hand set in your apartment.
The building front entrance door is fitted with a multi-point locking system and laminated
We recommend the following additional measures to keep your apartment safe,
particularly if you live on ground or lower levels:
• Try and make your apartment look occupied
• Remember to cancel papers, milk or other regular deliveries before going on holiday.
Ask a neighbour to remove free papers and parcels
• Leave lights on in the evening and use an automatic time switch
• Pack away easily stolen items
• Never leave valuable and easily transportable items, like computer equipment or car
keys, on view where they can be easily seen
• Photograph valuable items and use marker pens to add your post code and apartment
number, so that your property can be traced if recovered after a theft. Similarly, make a
note of all serial numbers
• Make sure that the contents of your apartment are fully insured against fire and theft.
Your windows are fitted with locks and will be able to be closed or opened in ’tilt mode’
only without a key. Should you wish to open the windows fully, temporarily e.g. for cleaning,
then please ask the building manager for the key.
Your heating system
This guide contains instructions on how to operate your central heating system. These
instructions should have been explained to you during your handover.
Should you have any problems in how to operate or maintain appliances, please contact
the Plumlife team [see page 3].
Biomass boiler:Your central heating system and hot water system is fed
from the Energy Centre. This system is fired by a bio-mass
boiler with a heat exchange unit in the storeroom in your
The operating manual for this system is in the mechanical
section of this information pack, which is section 5 of this
Should you have any queries/difficulties please contact
the Plumlife team [see page 3]
This centralised heating plant runs efficiently on recycled
waste timber, which is clasified as renewable because
the trees used are replaced with replanted saplings.
The carbon dioxide released by the system is absorbed
by the replacement trees, making it virtually carbon
Combined Programmable Programmer / Room Stat:-
The programmable programmer controls the times your
heating is on and room thermostat controls the heating
in the 2No. heating zones, i.e. living room and hall. This
control is marked in degrees Celsius.
It is advised that the control is set in the range 18 - 21°C
for comfortable room temperatures. Heating can be changed manually throughout the seasons for your personal comfort.
A thermostatic radiator valve (TRV) controls the room
temperature of the room in which it is fitted.
The following information is included in the Home User
• Instructions for each of the above in plain English
• Information regarding maintenance arrangements and seasonal adjustments
• Appendix of operator’s manuals and safety certificates and guarantee information
Please note the Potterton Sirrus Heat Interface Unit is only to be adjusted by Potterton
trained engineers.
Please contact Plumlife if maintenance is required.
Your ventilation system
• Each apartment has a central extract ventilation system supplied and installed by the
mechanical installer ROOTS mechanical
• There are extract grills in the bathroom and the kitchen
• The main extract unit is in a cupboard in the kitchen or in the cupboard where the boiler
kit and consumer unit is
• The extract system is running on a “trickle” permanently
• The extract system will “boost” to a higher output automatically when the bathroom
light switch is turned on
• When the bathroom light switch is turned off the extract will automatically drop back to
• The extract can also be boosted from the kitchen via a dedicated switch on the multigang grid switch arrangement, again once turned off here the extract will drop back to “trickle”
• Adjacent each extract unit is a 230v spur and 3 pole isolator, these are for isolation and
maintenance only by a qualified technician and not to be operated by any tenants or
non-qualified persons
• See below for details of operation & maintenance/isolation
230v spur and 3 pole isolator
adjacent each extractor unit
Bathroom light switch for
automatic boost of extract
Kitchen grid switches
arrangement with boost on far right
Your hot water system
The hot water is provided by the heat exchange unit, this provides hot water when the hot
water tap is tuned on. There is no hot water storage tank. The following literature is enclosed
within section 5 of the residents information pack.
• Information regarding maintenance arrangements and seasonal adjustments
• Appendix of operator’s manuals and safety certificates and guarantee information
The electrical supply in your apartment
The electrical supply enters your apartment through the electricity meter located in the
meter room on the ground floor. The meter and the cable leading to it belong to the
electricity company and should not be tampered with in any way. Please ask the building
manager if you want to check your meter reading.
The wires leading from the meter go to the consumer unit which is located in the store
cupboard in your apartment. This unit contains the main on/off switches and a number
of MCB (milliamp circuit breaker) trip switches which protect individual circuits. They are
like small fuses that do not need rewiring, MCBs automatically switch off the electricity
supply, should there be a fault, for example due to loose wiring or faulty appliances being
connected to it. Written alongside each MCB is a description of the circuit it protects –
power, lighting etc.
Consumer unit & MCBs
What to do if a circuit fails
If a circuit fails you should disconnect (rather than just switch off) any appliance that you
think may have caused the problem. It will be obvious which circuit has been affected
by checking the consumer unit, where the switch on the relevant MCB will be in the “off”
position. Switching the MCB back on should restore the circuit. To be sure that you have
identified the faulty appliance reconnect all other appliances and see if the MCB fuses
again. If it does, it means there is still a faulty appliance somewhere, which you should try to
locate by disconnecting all appliances and reconnecting them in turn, switching them on
as you do so.
Services – connections
There are connections for telephones and appliances in the living room and bedroom.
You must make arrangements directly with a
supplier for a telephone service if you require a
Please do not reuse an old BT/Virgin/Sky router as these are not compatible with the system
and cause issues for other residents.
For a wired connection you can plug your PC either directly into the port on the wall or into
a fast ethernet switch. If you would like wireless connectivity then you will need a wireless
access point rather than a router. Tribe supply these for a modest cost.
There are sockets for TV aerials in the living room and bedroom which are connected to the
mains aerial located on the roof, the building is also wired for Sky+, subject to you providing
the relevant de-coder.
You are responsible for obtaining a
television licence before using a TV in your
Tribe Apartments benefit from broadband delivered into every apartment to a media point
in your lounge. You can plug your computer directly into the socket in the media plate or
plug in a wireless router that will serve all wireless enabled devices in your apartment. The
Broadband supply is available to you immediately - there is no need to enter into a supply
agreement with a telecoms company although you will need to do this if you require the
land line to be connected in your apartment.
Each block of 64 apartments is supplied with a 30mbs supply which is not contended ie
shared with other parties, although that supply is shared internally between all occupiers.
It should be sufficient capacity for regular email, iplayer and general use. If it proves to
be inadequate because you regularly stream movies or need high bandwidth for other
reasons, then you can acquire higher bandwidth from our communal supplier, Simply IP or
alternatively enter into a contract with a telecoms supplier (broadband is often supplied at
relatively low cost with a telephone landline contract) and of course you can benefit from
our communal supply while you wait for the telecom’s supply to be connected.
Light fittings
Pendant and batten holders are fitted with large
bayonet cap energy efficient lamps as the new
requirements for BREEAM
Recessed lamps to the living rooms, bathroom and kitchen are fitted with sealed 10,000 hour LED’s, these need to be changed by Plumlife if they fail.
Bulbs for the pendant/batten holders are available from B&Q or similar stores and large supermarkets.
Energy usage
This section contains advice and tips about how to reduce the amount of energy that you
use in your apartment – and keep your utility bills down at the same time.
• Turn down the thermostat to 19°C and set the timer so it comes on no more than 30
minutes before you get up and switches off half an hour before you leave in the morning
• Move furniture away from radiators to let the heat into the room
• Don’t leave hot taps running - always use the plug. If you’ve got a leaking hot tap now is
the time to fix it, so please inform Plumlife
• Switch the lights off if the room is bright or no one is in it
• Use natural light where possible – e.g. remove books/ornaments from window sills
• Make sure that all your light fittings have energy-efficient lamps (bulbs)
• Use the correct pan size for the element on your electric hob
• When cooking vegetables turn off the heat 5 minutes before the end of the cooking
time – they will finish cooking in the steam
• Use a steamer to cook vegetables – this uses only one element to cook two or three
• Use an electric kettle to boil water for cooking and keep it free of limescale. Only boil
the water you require in the kettle but make sure the element is covered
• Plan ahead! If defrosting a ready-made meal get it out of the freezer earlier and put it
in the fridge. This helps to keep the fridge cool and reduces your energy consumption
though defrosting
• Wait until hot food cools before putting it in the fridge. Try to ensure the fridge door is
opened and closed as quickly as possible
• If your freezer isn’t full then fill the empty spaces with crunched up paper or bubble wrap
• Wait for a full load before using your washing machine. Using the half load programme
does not save you energy, water or detergent
• Air-dry your clothes when possible
• Switch off the washer/dryer when it has finished; it can use a lot of energy when on
• Fill the dishwasher up fully it before using it. Don’t be tempted by the half load facility
as it is not as energy-efficient. Use the eco-cycle if your dishwasher has one and open
the door during the drying phrase to reduce the energy consumed and switch off
completely when it is finished; it can use a lot of energy when on standby
• Turn off chargers for mobile phones and laptops. Turn off TVs, radios (DABs are
particularly energy hungry) and computers!
Energy saving advice
For energy saving tips please go to:
Energy Saving Trust:
Tel: 0800 512 012
Water usage
Your apartment is provided with its own mains supply, fed directly from the water meter
located in the meter cupboard on each floor. The stop tap will shut off all water to your
apartment if required.
Water shut off point (stopcock)
lease familiarise yourself and test whether you are able
to turn off the water or not. Should you be unable to turn
it off please contact Plumlife Resident Services.
ll cold water is fed directly from the mains supply and is
• General water savings systems installed in the apartment for example toilets/taps are
flow restricted and have dual flush cisterns, as appropriate
• All taps (except the bath taps) and showers are fitted with flow restrictors which together
with the choice of sanitary ware give a water usage of less than 105l/day per person
(code 3) which is an improvement on the maximum permitted level of 125l/day under
section G of the Building Regulations
Your property is provided with an oven, hob, washer/dryer and dishwasher. These are
provided with hot and cold water feeds, waste pipe and mechanical ventilation, as
required. Isolator switches for the power supply to these spaces are located above the
worktop (isolating switch) with a socket outlet on the wall to the rear of the appliance
space and suitably engraved.
Appliances have been connected to these points in accordance with the manufacturer’s
instructions. It is a good idea to re-check the connections once the appliances have been
in use for a day or two – dripping connections can cause serious damage.
For further advice on water usage, contact Water UK
Tel: 02073 441 844
Directgov literature on Energy Efficient Appliances is enclosed.
The environmental features of your apartment
Your apartment is of concrete frame and brick construction and has been refurbished to
very high insulation standards to save energy. The heating system is powered by a high
efficiency, low-carbon boiler in the energy centre, with very flexible controls. Low energy
lighting and water saving fittings are installed. All timber products used in the building are
from sustainable sources and the insulation has a Global Warming Potential of zero.
10. Sustainable DIY
Making apartment improvements, even simply touching up on scratched paint work,
can make a difference to the local and global environment. DIY can be better for the
environment and your health if undertaken in a sustainable manner as outlined below:
Standard paints can contain a toxic mix of chemicals such as high levels of Volatile Organic
Compounds (VOCs) and petrochemicals which can be released into the air as the paint
dries. These are neither good for your health nor the environment. There are numerous
companies which provide water based paints made from natural ingredients.
Always take waste solvents such as paint stripper to the
nearest local council refuse site for proper disposal.
Your floors are pre-finished and the cleaning instructions are enclosed in this document.
11. Specification and manufacturer details
The details provided below are for information only:
See Section 16 of the manual
Heat Exchange Unit:
Kitchen units:
Richmond: Evola Grey Brown / Evola White
Kitchen worktop:
Karonia: Mistral Mist
Internal doors:
Vicona pre-finished solid core
Apartment entrance door:
Smoke and heat detector: Aico Ei141/Ei144/Ei146
Consumer unit:
Bathroom & Kitchen extractor:
Internal ironmongery:
PDS Doorsets GRP06
Thermally broken aluminium with double / triple glazed
Greenwood Airvac CV2GIP
Carlisle Brass Serazzotta Tres CP
Wall tiling:
Tiles UK Micenas Perla (NCN00) / Anthracite (NCN80/P)
Trai Bianco Natural (TRN00/36) / Bianco (TRN00M)
Floor tiling:
Polyflor 2119 Grey Flagstone Secura Vinyl sheet
Burmatex Tivoli 20214 St Martin Sands
Internal paint:
Woodwork: White Gloss
Walls and Ceilings: Matt white non-vinyl emulsion
Sanitary-ware:All sanitary ware and taps comply with the capacity /
flow rates
• It is illegal to smoke within the common parts of the building and we request that you do
not smoke within your own apartment. Costs for redecorating any apartment that has
suffered from smoking will be deducted from your deposit at the end of your tenancy.
Apartment access control:
• Each apartment has a wall mounted video door entry intercom fitted in the lounge
• This unit communicates via video, voice and door release only with the floor entrance
access panel
• This unit communicates via voice and gate release only with the external boundary
pedestrain gate access panel
• Each resident has a hand held fob unit that when offered to either the pedestrain gate
panel or block front entrance panel releases the gate or door respectively
• In the event of the fire alarm being activated all access controlled doors and pedestrain
gates will automatically be released to allow free exit through
• The vehicle gates are operated by a hand held receiver/transmitter supplied by the
gate manufacturer; please refer to gate installers/manufacturers information for more detail
Resident entry
• For residents to gain entry into the pedestrain gate the hand held ‘fob’ unit will be
offered up the ‘fob’ reader which is built into the control panel, this will release the gate
• For the resident to gain entry into the main block the hand held ‘fob’ unit will be offered
up to the ‘fob’ reader, built into the control panel, this will release the front door
Visitor entry
• For a visitor to gain entry into the pedestrain gate, a call can be made from the
pedestrain gate control panel to the wall mounted handset in an apartment, the visitor
can talk only to the apartment and the resident can release the pedestrain gate for
• For a visitor to gain entry into the mail block, a call can be made from the mail block
control panel to the wall mounted handset in an apartment, the visitor can talk to the
apartment and the resident can release the front door for entry, this ground floor entry
control panel also has a camera built in which linked to the apartment video handset
Resident exit
• For a resident to leave the apartment block the ‘green dome exit button’ at the ground
floor main exit can be pressed, this will then reslease the front door allowing free exit
through the door
• In the event of the fire alarm being actived this door will automatically be released to
allow free exit through this door
Visitor Exit
• For a visitor to leave the apartment block the ‘green dome exit button’ at the ground
floor main exit can be pressed, this will then reslease the front door allowing free exit
through the door
• In the event of the fire alarm being actived this door will automatically be released to
allow free exit through this door
Video handset in lounge of every
Resident fob hand held fob unit
Video income access unit and ground
floor block entrance
Audio income access unit and
pedestrain gate
Use circuit as
Use circuit as
Try & reset
device once
Does device
stay ON ?
What device
is it ?
Try & reset
device once
Does device
stay ON ?
Turn OFF all
Does device
Supply socket
outlets ?
Call Plumlife
Reset RCD
Unplug all
appliances from the
circuit & reset the
Does device
stay ON ?
Call Plumlife
Plug in & switch on
appliances one at a time
until device trips,
identifying faulty
Unplug faulty appliance until
repaired. Reset device. Other
appliances may be used
Does device
stay ON ?
Turn ON MCB’S one at a
time until RCD trips
again, identifying faulty
13. Decorating your apartment
Residents’ information
Please NOTE – all the internal and external walls in this property are constructed from timber
frame, clad with plasterboard with a plaster skim finish. Please also note it you would like
to put up a picture in your apartment do not use bluetac or pin. Contact the Plumlife
maintenance team to oversee this.
Great care must be taken should you intend to fix any items to the walls in this property or
the walls of the development as a whole.
1. Lightweight items like photograph frames, etc. can be positioned and hung using small
fixings with a limited penetration
2. Heavier items like large picture frames, mirrors or certain forms of light duty shelving
can be fixed to the walls using the correct plasterboard fixings (There are various types
of fixings on the market – always follow the manufacturer’s instructions provided when
buying their product)
3. Very heavy objects such as book shelves, adjustable TV support brackets, etc, should
not be fixed to the walls unless provision has been made during construction. If they are,
there is a very real DANGER of injury from falling objects to persons and / or damage to property.
Proprietary plasterboard fixings can be obtained from most DIY retail establishments.
This type of fixing is installed by:
a. Making a small diameter pilot hole into the plasterboard wall at the position required
b. P
lacing the tip of the fixing into the pilot hole and screwing in fully using a flat blade or
Phillips screwdriver
c. S crewing into the plasterboard fixings using the screws that came with the item you are
fitting to the wall
Please NOTE – before fixing into any of the walls you must check to make sure that all
fixings are clear of services, i.e. electric cables, BT cables and water pipes that run within
the timber frame walls at certain locations. These are usually indicated by the position of
surface mounted equipment like socket outlets, switch spurs, alarm equipment, consumer
unit, BT and TV aerial outlet points, room thermostat, boxing into waste pipes, etc.
Under no circumstances are fixings to be made in the store room containing the HIU,
consumer unit, etc.
14. Windows and doors
• All windows are double/triple glazed thermally broken aluminium.
Night vents
• These are located at the top of the frames and are designed to allow free air movement
• To operate, slide the vent to open and opposite to close
Windows with locking handles
• To open, press the button on the handle
• Windows are left unlocked
Tilt and turn windows
1. When opening the sash when the handle is in the horizontal position, the window tilts
inwards until the restrictor is activated
2. To turn the sash for window cleaning, insert the key which can be obtained from the
Building Manager and turn and move the handle to the vertical position, the sash will
open inwards (the window can now be cleaned)
3. To close the sash, pull the sash and return to the locked position and return the key to
the Building Manager
Additional ventilation
• All windows are designed to allow the window to be opened slightly but still retain your
• To operate, open the fastener handle and push open the window very slightly by
approximately 12mm (½”) and close shut the handle / fastener
External doors
• Close your door until it latches using the handle
• To lock your door you must lift the handle and then turn the key. This will engage all the
side locking mechanism into the door frame
• To open your door, turn the key and press the handle down
The glazing units are made with Pilkington Activ self-cleaning glass.
This generally does not require cleaning, however, if the windows do require cleaning this
will be carried out by the building owner, using professional window cleaners using a cherry
picker for access, as the attached cleaning and maintenance guidelines.
If the windows have become soiled between cleaning, the outside of the sashes can be
cleaned as under.
1. Reverse the sash as before
2. Clean the windows as items 1) to 3) above. If you wish a non-abrasive glass cleaner
such as Mr Muscle Window Cleaner (from the enclosed list) may be used in lieu of soapy water.
3. Do not use a squeegee
4. For health and safety reasons:
a. Do not lean out of the window.
b. Do not stand on a stool or chair. The transom rail is set at a height to prevent people
from falling when stood on the floor.
Section 4 - Site and Surroundings
Utility providers
Contact the service centre on: 0333 321 2010
For billing or meter reading contact: [email protected]
For maintenance enquiries contact: [email protected]
EON (Electricity)
Call the helpline with any issues on 0345 303 3040
United Utilities (Water)
Call the helpline with any issues on 0345 672 372
Recycling and waste:
Ener-G ( Heating & Hot Water)
Please refer to Manchester City Council data sheets regarding your bin collections and
other services provided by Manchester City Council.
During 2008 local authorities sent 15.5 million tonnes of household waste to landfill. When
rubbish is put in a landfill site it becomes compacted and the materials break down
anaerobically (without oxygen) resulting in the formation of a toxic sludge which can enter
water courses. This process also produces methane gas, a significant greenhouse gas.
Landfill sites across the UK are filling up rapidly and no-one wants to live next to a landfill site
therefore we must start taking action.
When it comes to waste from apartments it is advised to use the WRAP hierarchy:
See also: Waste & Resources Action Programme
Recycling Group for Unwanted Gifts
Recycling bins:
Your apartment is provided with recycling bins, which are located in a kitchen unit. Your
local authority makes collections for recyclable waste every two weeks. The recycling bins
are to be emptied in the Eco-store located outside close to the main entrance.
Materials which will be collected by the local authority for recycling are limited to:
Tins and cans and plastic/glass bottles and jars [brown bin or caddy]
Paper and cardboard [blue bin or bag]
Waste food [green bin]
Garden refuse [green bin]
For safety, good health and cleanliness, it is imperative that waste is taken down to the
Eco-store regularly. Failure to do so contravenes the terms of your customer agreement
and could lead to repossession proceedings.
If you have supplied and wish to dispose of your own furniture, there a numerous Furniture
Re-use Charities across the North West that will accept second hand furniture in good
condition. Some will even collect it for free! Check out the furniture re-use network ( for your local charities.
How to reduce food waste:
Refer to:
A food waste caddy is located in every kitchen and must be emtied in the food
waste bin in the eco store.
Batteries contain a toxic mix of chemicals and must always be taken to waste depots for
appropriate disposal. Check to find out where you can recycle
Public transport:
For full details of public transport, local amenities and farmers’ markets, etc. please refer
to Manchester City Council Information pack which is issued annually to every council tax
payer. This includes information on local Police and Fire Stations and contacts.
General: covers all local transport
Transport Direct NW
Tel: 08457 484950
General – or
Enclosed is a list of services using Butler Street and Old Mill Street/Bradford Road and a map
showing the location of the bus stops.
Metrolink – (route map enclosed)
Cycling network:
Enclosed is local cycle path network.
Local amenities
Local authority
New Cross Dental Surgery
50-52 Oldham Road
M4 5EE
Tel: 0161 236 0458
Manchester City Council
Town Hall
Albert Square
M60 2AL
Tel: 0161 234 5000
Manchester Royal Infirmary
Oxford Road
M13 9WL
Tel: 0161 276 1234
Central Park
Northampton Road
M40 5BP
Tel: 0161 856 3521
Email: [email protected]
Fire Station
Manchester Central Fire Station
Thompson Street
New Cross
M4 5FP
Tel: 0161 608 5327
Urban Village Medical Practice
Ancoats Primary Care Centre
Old Mill Street
M4 6EE
Tel: 0161 272 5656
The Surgery
58 Rochdale Road
Miles Platting
M40 7GT
Tel: 0161 205 4777
Manchester Dental Practice
34 High Street
City Centre
M4 1QB
Tel: 0161 833 0704
Halle Mill
M4 2HU
Tel: 0161 834 6665
Chemists (Pharmacy)
Cohens Chemist
22 Swan Street
M4 5JQ
Tel: 0161 834 5410
KS Chemists
Ancoats Health Centre
Old Mill Street
M4 6EB
Tel: 0161 273 5721
Primary Schools
New Islington Free School (4-11years)
Jersey Street
Ancoats Urban Village
M4 6HB
Tel: 0161 205 4723
Park View Community School (3-11years)
Varley Street
Miles Platting
M40 7EJ
Tel: 0161 245 7474
St Annes RC School (3-11years)
Carruthers Street
M4 7EQ
Tel: 0161 273 2417
Secondary Schools
East Manchester Academy (11-18years)
60 Grey Mare Lane
Beswick, Manchester
M11 3DS
Abraham Moss Community School
Crescent Road
M8 5UF
Tel: 0161 219 6699
6th Form College (16-18years))
Loreto 6th Form College
Chicester Road
M14 5PB
Tel: 0161 226 5151
Further Education (Academic & Vocational)
The Manchester College
Ashton Old Road
M1 2WH
General: 0161 809 6655
E: [email protected]
St Anne’s Church
Carruthers Street
M4 7EO
Tel: 0161 273 2813
Methodist Church
1 Central Buildings
Oldham Street
M1 1JQ
Tel: 0161 236 5194
St Augustine’s (RC)
All Saints
Grosvenor Square
M15 6BW
Shaporan Mosque
75 Birchfields Road
M13 0YY
Tel: 0161 224 2406
Manchester Reform Synagogue
Jacksons Row
M2 5NH
Tel: 0161 834 0415
Post Office
Ashton New Road
79 Beswick Street
M4 7HR
Post Box
At Post Office above,
77 Oldham Road
Convenience Store
Ancoats Village Store
Ice Plant Building
34 Blossom Street
M4 6AP
Zaf’s Supermarket
83 Bollington Road
M40 7HR
Tel: 0161 205 6119
Co-op Food
1 Balloon Street
M60 4EP
Crusty Cob
63 Beswick Street
M4 7HR
Tel: 0161 273 6064
Hasmain News
120 Oldham Road
M4 6BG
Tel: 0161 228 0422
Co-op Bank
1 Balloon Street
M60 4EP
Cash machines
Dave’s Off Licence
Unit 3 Beswick Street
M4 7HE
Papa’s Supermarket
Every Street
M4 7EX
Co-op Bank (see above)
Telephone kiosk
None in the immediate vicinity
Swimming Pool and Leisure Centre
Miles Platting Swimming Pool
Varley Street
Miles Platting
M40 8EE
(Swimming, Gym, Water Polo)
Miles Platting Community Library
Lower Vickers Street
Victoria Mill Community Centre
Miles Platting
M40 7LJ
Tel: 0161 227 3787
Parks and Open Spaces
New Cross Park
Gurney Street
M4 7DZ
Iron Street Park
Iron Street
Miles Platting
M40 7AD
Children’s play area, MUGA
Football pitches
Kemp Street Park
Wadeford Close
M4 6LP
Philips Park
Stuart Street
M11 4DJ
Children’s play area
MUGA, football pitch, bowling greens
Manchester Art Gallery
Moseley Street
Manchester 2
Tel: 0161 235 8888
Manchester Museum of Science and
Liverpool Road
M3 4FP
Tel: 0161832 2244
Manchester Museum
The University of Manchester
Oxford Road
M13 4PL
Tel: 0161 275 2648
Platt Hall (Costume Museum)
Platt Field
M14 5LL
Tel: 0161 245 7245
People’s History Museum
Left Bank
M3 3ER
Tel: 0161 838 9190
Museum of the Manchester Regiment
Ashton Town Hall
Market Place
Tel: 0161 342 2254
The National Football Museum
Urbis Building
Cathedral Gardens
M4 3BG
Imperial War Museum North
The Quays
Trafford Wharf Road
Trafford Park
M17 1TZ
Art house cinema
2 Tony Wilson Place
M15 4FN
Tel: 0161 200 1500
Contact Theatre
Oxford Road
M15 6JA
Tel: 0161 274 0600
Royal Exchange Theatre
St Ann’s Square
M2 7DH
Box office: 0161 833 9833
The Lowry
Lowry Outlet Mall
The Quays
Salford Quays
M50 3AZ
Tel: 0843 208 6000
For other facilities refer to
Responsible purchasing
Everyone, as a consumer, must make decisions on everyday purchases. Being responsible
for a apartment requires consideration for yet more products. Responsible purchasing
is having consideration for the impact of the products we buy on both people and the
The products you purchase for your apartment can make a significant difference to the
overall fuel bills for your property. With energy prices predicted to rise in the future now is
the time to consider the long-term use and energy consumption of essential apartment
products. We have outlined a few key products below:
Electrical equipment
Increasingly electrical equipment such as TV’s, set top boxes and radios are being sold with
energy efficiency labels. These demonstrate the potential savings that can be made. The
Energy Saving Trust recommended digital radios can use approximately 75% less electricity
annually than a standard digital radio.
Organic food
Responsible purchasing also considers the food we purchase. The Soil Association and Fairtrade are two nationally recognised certification schemes that ensure the environment is
considered during production of food.
Many people purchase organic food because they believe it is healthier. Organic farming
is crucially less harmful to the environment as biodiversity is encouraged and less herbicides
and pesticides are used enabling wildlife to flourish.
Alternatively there are a number of organic box schemes available in your area. You can
find your local scheme by viewing:
Cycle along the Rochdale Canal to
work/to go out. Join the canal at New
Islington and cycle to Altrincham,
Failsworth Sports city or Droylesden.
For more information please log onto
Jump on the tram at New Islington and
you can travel to Ashton-Under-Lyne,
Eat Didsbury, Altrincham, Eccles, Bury or
For more information please log onto
Railway network
Manchester Piccadilly is only 10 minutes
walk from Tribe. Jump on the tram at
New Islington and Piccadilly station is
just one shop away. Local trains go to
Manchester Airport, Sheffield, Glossop,
Stockport, Hale, Liverpool, Wigan, Bolton
and Bury.
For more information please log onto
T here are a variety of buses in around
New Islington travelling to the city centre,
North Manchester, East Manchester and
South Manchester.
Please go to Transport for Greater
Manchester website for more detail. Log
T here are hundreds of walking routes
around Manchester City Centre and
many picturesque hikes in the nearby
Peak District.
Go to
Section 5 - Maintenance schedule
This section lets you know at a glance the maintenance required to ensure your apartment
continues to operate efficiently.
Person to do the
Heat Interface Unit
Ventilation Fans
Electricity supply
Five yearly
Smoke Alarm
Smoke Alarm
Replace back up
Section 6 - Appendix
Energy labels explained
All home appliances are rated from A+++ - D to show how energy efficient a
product is. Click on this link to find out more:
Operating the shower, heater and thermostat
TV and Sky connection
If you only require analogue TV
If you only require analogue TV to lounge and bedroom:
Plug a CT100 cable into the wall socket marked TV
Plug the other end of the CT100 cable into the socket in the rear of TV
Tune TV to the local transmitter
IMPORTANT NOTE: In all examples the TV connection requires a female connector on one
end of the coaxial cable to plug into the wall socket in the lounge
Plug a CT100 cable into the wall socket marked TV & take to the Y Splitter
Plug the another end of the CT100 cable into the socket in the rear of TV from the Y Splitter
Plug the another end of the CT100 cable into return
Tune TV to the local transmitter
IMPORTANT NOTE: In all examples the TV connection requires a female connector on one
end of the coaxial cable to plug into the wall socket in the lounge.
If you only require analogue TV & DVD/Video:
Plug a CT100 cable into the wall socket marked TV
Plug the other end into ‘Input’ socket on the DVD or video
Use another CT100 cable to connect DVD/video ‘Output’ socket to the rear of TV
Tune TV & DVD/video to the local transmitter
If you have a TV, DVD/Video & Freeview receiver:
Plug a CT100 cable into the wall socket marked TV
Plug the other end of the CT100 cable into ‘Input’ socket on Freeview box
Use another CT100 cable to connect Freeview ‘output’ to the DVD or video ‘input’ socket
Use another cable to connect the video ‘output’ socket to the rear of TV
Tune TV, video & Freeview to the local transmitter
If you have a TV, DVD/Video & SKY Receiver:
• To enable SKY reception you will need to set up a contract with BSKYB. Once this is
arranged then you will have a SKY Receiver and be able to follow the instructions below:
• Plug a CT100 cable into the wall socket marked TV
• Plug the other end of the coaxial cable into ‘TV Input’ socket on SKY Receiver
• Plug one CT100 cable into the wall socket marked Sat1
• Plug the other end of this cable into ‘Input 1’ on SKY Receiver
• Use another coaxial cable to connect the SKY receiver ‘output’ to the DVD/video
‘input’ socket
• Use another coaxial cable to connect the video ‘output’ socket to the rear of TV
• Tune TV & DVD/video to the local transmitter and to the SKY Receiver
SKY Receiver
If you have a TV, DVD/Video & SKY + Receiver:
• To enable SKY + reception you will need to set up a contract with BSKYB. Once this is
arranged then you will have a SKY+ Receiver and be able to follow the instructions
• Plug a CT100 cable into the wall socket marked TV
• Plug the other end of the coaxial cable into ‘TV Input’ socket on SKY + Receiver
• Plug two CT100 cables into the wall sockets marked Sat1 and Sat 2
• Plug the other end of these cables into ‘Input 1’ and ‘Input 2’ on SKY + Receiver
• Use another CT100 cable to connect the SKY + receiver ‘output’ to the DVD/video
‘input’ socket
• Use another CT100 cable to connect the video ‘output’ socket to the rear of TV
• Tune TV & DVD/video to the local transmitter and to the SKY + Receiver
SKY + Receiver
If you have you want to link the TV System through to the Bedroom. With SKY+
• Plug a CT100 cable into the wall socket on the right of the plate
• Plug the other end of the CT100 cable into ‘RF2’ socket on SKY + Receiver
• Plug a CT100 cable from your wall socket in the bedroom to the TV in the bedroom
The only draw back is you can only watch the same channel that is on the SKY box in the
Lounge. You can purchase a “Magic Eye” and connect this from the wall socket via a flying
lead to the “Magic Eye” & into the TV in the bedroom. This will enable you to turn over the
channel from the bedroom. Again you will only be able to watch the same channel.
SKY + Receiver
Rear of Sky Box
Please note models may vary from the above.
The EU energy label
gives information about
the energy efficiency
of a product. The label
rates products from
dark green (most
efficient) to red (least
efficient). The label
also shows total
energy consumption
and provides
other information
relevant to that
product, such
as water
and noise levels for
washing machines,
and screen size
for televisions.
Products in the darkest green category
are the most energy efficient. Dark green
rated products use less energy and help
you to lower your energy bills and CO 2
emissions. In the past, the top label was
always an ‘A’ but now it might sometimes
be an A+, A++ or an A+++.
This tells you how much electricity the
product uses in kilowatt hours (kWh) and
allows you to compare different models.
The lower the figure the less energy it
will use, hence saving you more money
on your energy bills. Actual savings will,
of course, depend on how you use the
product and how much you pay for your
The icons on the bottom of the EU energy
label will be different depending on the
product type and will give you additional
information about the product such as its
water consumption and noise levels.
Which products are covered?
The following household products will
have the label displayed:
• Refrigerators, freezers and
• Washing machines
• Electric tumble dryers
• Combined washer-dryers
• Dishwashers
• Lamps (light bulbs)
• Electric ovens
• Air conditioners
• Televisions (from the end of 2012)
In future, even more products will have an
energy label including vacuum cleaners,
boilers and water heaters.
EU energy labeling
The new EU
energy label
What is the EU
energy label?
The new labels will be introduced on a
product by product basis over time which
means that both, old and new, will be in
use for some time.
What else influences
energy efficiency?
The way a product is used will also
influence how much energy it ultimately
uses. Fridges and freezers, for example,
work harder than any other kitchen
appliance and are on 24 hours a day. An
energy efficient fridge freezer for example
uses only a third of the energy to do the
same job as a 10-year-old model.
What if there is no label
on the appliance?
Look for other useful labels
Find out more
European Ecolabel
This label indicates that the
product has been independently
assessed and found to meet strict
environmental criteria (considering more
than just energy consumption), putting it
among the best in its class.
• For more information about the
EU energy label visit:
You can also contact the Defra team
via email on:
[email protected]
or telephone on 08459 33 55 77 to
discuss any questions or concerns
you may have about the label.
Energy Saving Trust
This logo can only be used on the
most energy efficient products; usually
the top 20 per cent of those available.
Energy Star
This label is only used on office
equipment and shows that a
product has achieved energy efficiency
standards set by the EU.
If you can’t find the energy label on the
product you should ask the retailer as
they must provide this information by law.
• For more information about saving
money on your energy bills visit:
• You may also find the Green Claims
Guidance useful which sets out the
standards of information consumers
can expect when provided with
information about the environmental
performance of a product. Search
online for ‘Green Claims Guidance’.
What else can I do?
The following tips can help you
save energy:
• Run your washing machine and
dishwasher with full loads
• Switch off lights when not needed
• Don’t leave your appliances on standby
• Use economy and low temperature
• Ensure that fridges and freezers are
installed away from cookers and other
sources of heat
This information has been
produced by the Department
for Environment, Food and
Rural Affairs (Defra).
Crown Copyright.
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