Home User Guide 1 Contents Section 1 - Introduction Page About this guide3 Alternative formats3 What to do if you have a problem 3 Important contact details4 Section 2 - Emergency information Fire safety6 Smoke and heat detectors7 Emergency service contact details 7 Section 3 - Using your apartment Heat and moisture8 Looking after your apartment 9 Your heating system12 Your ventilation system13 Your hot water system14 The electrical supply in your apartment 14 Internet15 Energy usage 17 Water usage18 Environmental features of your apartment 19 Sustainable DIY19 Specification and manufacturer details 20 Security 21 Decorating your apartment24 Windows and doors24 Section 4 - Site and surroundings Utility providers26 Recycling and waste26 Public transport27 Local amenities28 Responsible purchasing31 Transport32 Section 5 – Maintenance schedule Section 6 – Appendix 33 Operating the shower, heaters and thermostat 34 TV and Sky connection39 EU energy labeling43 2 Section 1 - Introduction 1. About this guide This Home User Guide has been prepared to provide you with all the information you need about your apartment and the facilities and services at your disposal. Please take a little time now to read through this guide. You can refer to it in the first instance, but feel free to contact us at any time. Please note personal safety always comes first. If you are uncomfortable or unsure how to undertake any of the routine jobs within the apartment please contact an appropriate professional or Plumlife Resident Services for assistance. Within this guide you will find details about your apartment, advice on how best to maintain it and relevant instruction manuals for your fitted appliances and heating and hot water systems. The address of your property is :- Apartment 1-64 Tribe New Islington, 43 Chippenham Road, Manchester, M4 6BY Apartment 1-64 Tribe East Quarter, 2 Ridgway Street, Manchester, M4 7LB Apartment 1-64 Tribe Ancoats, 2 Butler Street, Manchester, M4 6BZ 2. Alternative formats This Home User Guide can also be provided in alternative formats including Braille, large print or audio cassette or CD. 3. What to do if you have a problem If you find a problem with your property then you can contact our Resident Services Team on 0161 447 5151 from 9am – 5pm or email: [email protected], who will arrange for the appropriate action to be taken. For out-of-hours issues please call 0845 345 7808 from 5pm – 9am. To report a fault or discuss anything to do with your tenancy then please contact our Resident Services Team as above. You can also report faults, pay rent, or find additional information through the Plumlife Management website. Simply visit www.plumlife.co.uk For emergency repairs to communal systems and communal areas, contact Plumlife as above during working hours. 3 The building manager is responsible for looking after Tribe Apartments at New Islington, across Chippenham Road at East Quarter and nearby at Ancoats. The building manager is on site at the three blocks during weekdays, some days starting and finishing early, other days later, to facilitate contact with residents who work regular daytime hours. For further information please contact: Martin Blatchley Buliding Manager Southern Gate 729 Princess Road Manchester M20 2LT Tel: 0161 447 5151 Mob: 07583 682 399 Email: [email protected] 4. Important contact details Utilities Your services are currently supplied by the following companies. Any queries with regard to supply, tariffs and alternative options should be addressed to them. Please make sure you keep records of the meter readings taken on the day you moved in to the property; your bills will be calculated from these readings and you must give them to the service providers. For your own safety no-one should have to gain access to your property for any meter readings as all your meters are external. Electricity: Meter number: Ground floor meter room: Heating and hot water: Tribe Energy Limited Meter number: With heat exchanger (remotely read): Water: Meter number: 4 Meter located in service riser on your floor: Note: all services are billed by the service provider Local authority Your local authority is Manchester City Council. Their contact details are as follows: Manchester City Council Town Hall, Albert Square, Manchester, M60 2AL Tel: 0161 234 5000 (main switchboard) www.manchester.gov.uk Email: [email protected] Heating and hot water is provided by Tribe Energy Limited from a communal boiler located in the Energy Centre on the ground floor. Tribe Energy Limited is a wholly owned subsidiary of your landlord, the building owners, Tribe Apartments Limited. Tribe Energy Ltd has subcontracted with EnerG to undertake the billing and collection of heating and hot water charges. Meter readings for all apartments in the building are fed wirelessly to a computer in the energy centre on the ground floor. From there they are emailed to ENER-G Switch2 Limited www.energswitch2.com. The boiler is fuelled by compressed wood pellets and is both cost efficient and environmentally friendly. Your apartment is also very well insulated with double and/or triple glazing and substantial external wall insulation. In any event we will ensure that heating and hot water usage is charged at rates lower than comparable electricity prices. In the event of non-payment or late payment of heating and hot water charges, we will not cut off your supply but, in accordance with the terms of your customer agreement, you might be at risk of eviction procedures, so it is imperative that you advise Plumlife of any difficulties. 5 Section 2 - Emergency Information 1. Fire safety Please NOTE do not burn candles or incense in your apartment as both are a fire risk. Your property is fitted with one mains-powered smoke detector and a mains powered heat detector with a battery back-up to ensure safe operation in the event of a power failure. The smoke detector is located in the hallway of the property and looks like this: It is imperative that you check that the detector is working weekly by pressing the “test” button on the face of the unit. The heat detector is in the kitchen/lounge and looks like this. In addition to sounding in the event of a fire, your detector may give various audible indications of a malfunction. Please refer to the instruction leaflet in section 3 of this residents pack for details of how the detector functions and full clear instructions for the maintenance of this importance piece of equipment. IT MAY SAVE YOUR LIFE. This building has been refurbished in such a way as to protect the people in it if a fire breaks out. The important thing to remember is that if the fire starts in your apartment, it is up to you to make sure that you can get out of it. AT ALL TIMES • Make sure the smoke and heat detectors in your apartment are working • Do not store anything in your hall or on the communal landing, especially anything that will burn easily • Use the fixed heating system in your apartment. If this is not possible, only use a convector heater in your hall. Do not use ANY form of radiant heater, especially one with either a flame (gas or paraffin) or a radiant element (electric fire bar) • Use your rooms only for their intended purpose; do not use them as a workshop IF A FIRE BREAKS OUT IN YOUR APARTMENT • If you are in the room where the fire is, leave straight away, together with anybody else, then close the door. • Do not stay behind to try to put the fire out. • Tell everyone else in your apartment about the fire and get everybody to leave the apartment. Close the front door and leave the building. • CALL THE FIRE BRIGADE IF YOU SEE OR HEAR OF A FIRE IN ANOTHER PART OF THE BUILDING • It will usually be safe for you to stay in your own apartment. • You must leave your apartment and the building if smoke or heat affects it. Close all doors and windows. 6 CALLING THE FIRE BRIGADE The fire brigade should always be called to a fire, even if it only seems a small fire. This should be done straight away. The way to call the fire brigade is by telephone as follows: 1. Dial 999 from a land-line or 112 from a mobile phone 2. When the operator answers give the telephone number you are ringing from and ask for FIRE 3. When the fire brigade reply tell them clearly the address where the fire is 4. Do not end the call until the fire brigade have repeated the address to you and you are sure they have got it right. The fire brigade cannot help if they do not have the full address. 2. Smoke and heat detectors:- • • • • These two devices are:- • • • • • • 3. Emergency service contact details:- The nearest Accident and Emergency department is located at the following address: Each apartment has 2 devices to detect smoke and heat In the hallway there is an OPTICAL type of smoke detector – EI146 In the kitchen there is HEAT detector – AICO EI144 These detectors are classed as domestic type to BS5839 Pt6 Ceiling mounted Mains powered & battery backup Interconnected with a 230v cable Simultaneously activate each other once triggered Supplied on their own dedicated circuit via a separate MCB in the consumer unit For operation & maintenance see attached manufacturers specification sheets and literature Manchester Royal Infirmary, Oxford Road, Manchester, M13 9WL Tel: 0161 276 1234 www.cmft.nhs.uk/royal-infirmary Your local police station is: Central Park, Northampton Road, Manchester, M40 5BP Tel: 0161 856 3521 Email: [email protected] The local fire station is located at: Greater Manchester Fire Rescue Service Manchester Central Fire Station, Thompson Street, New Cross, Manchester, M4 5FP Tel: 0161 608 5327 In the event of an emergency dial 999 from a landline or 112 from a mobile phone. 7 Section 3 - Using Your Apartment 1. Heat and moisture Moisture from construction Your apartment has been substantially refurbished during the last 18 months and may need to be acclimatised gently for at least six months so that it can dry out gradually. When you move in to your new apartment there is moisture present that will have been absorbed by the building materials during construction. You may not feel it and it will certainly not do you any harm, but it does need to evaporate slowly and be ventilated away. Slow evaporation helps to minimise shrinkage cracking. This can be achieved by keeping your apartment at a reasonably even temperature at all times during the drying out period. The heating should be used sparingly at first so that the underlying building structure warms up and dries out gradually. We recommend that the central heating thermostat should be set at no higher than 20°C or at 4 on the radiator valve, unless extreme weather conditions are experienced. At the same time the evaporating moisture needs to be ventilated away in order to avoid problems with dampness and condensation, which will otherwise cause a black mould to grow on the walls, appearing as a dark stain. You can help this drying process by leaving windows open for as long as you can each day and ensure that trickle vents in the window frames are left open. Internal doors should be left open, where possible, to allow appropriate air circulation and cupboard doors should be left open. Moisture from occupation Once the building materials have dried out, modern standards of insulation should ensure you no longer experience condensation from the construction process. Even then, however, some normal daily activities produce a great deal of water vapour which can cause condensation around the apartment. Condensation is steam or water vapour which reverts to water on contact with a cold surface. As with moisture from construction, it can sometimes cause mould on walls and ceilings, especially in unventilated corners and behind cupboards. If allowed to persist, condensation and mould can damage clothes, bedding, floor coverings, decorations and the apartment itself. Next to shrinkage, condensation is the most common problem in newly constructed apartments. The following guidelines will help reduce these risks, particularly during the drying out period: 8 • A low level of heating should be maintained at all times during the drying out period. Even when this period is over it is advisable to maintain the temperature at a low level, or set the time clock so that your apartment has preheated before you return. An apartment which is continually occupied or maintained at a warm temperature is less conducive to generating condensation. • Do not use portable gas heaters instead of the installed heating system. These supplementary heaters create a great deal of water vapour when burning. • Keep ventilators open and try to leave windows ajar. • In the kitchen and bathroom you will need much more ventilation as more steam is produced in these areas. Your apartment is provided with an extractor fan or hood and ductwork from the kitchen and bathroom which will operate when required. You need to ensure that the isolator switches for these systems are left on at all times. Additionally, the fans should be left running until any noticeable vapour has cleared. • Cover pans when cooking to reduce steam and save energy. • Place hot pans on heatproof mats only. • Avoid drying clothes over radiators. Movement and shrinkage As drying out progresses and the apartment is lived in and heated the building materials shrink, which may cause small cracks to appear. These are not structural defects and can be filled and covered in the normal process of periodic redecoration. Some may recur to a reduced extent. Such minor cracks are inevitable. Please do not redecorate your apartment. Efflorescence A consequence of drying out may be the appearance of a white deposit on walls, called “efflorescence”. This is caused by natural salts coming out of the wall materials and is quite normal. It is not harmful and usually disappears over time. If efflorescence occurs on internal walls it can be wiped or brushed away. 2. Looking after your apartment Apartment work surfaces MISTRAL by Karonia worksurfaces are easy to clean and maintain. By following the simple care instructions the beauty of your worktops can be preserved and your kitchen will retain that ‘just installed’ look throughout its life. Karonia care and maintenance kit This kit is designed to complement your normal everyday cleaning products so that you have everything you need to live with MISTRAL by Karonia. The kit contains: Plastic Carry Case, 2 No. Multi-Purpose Cloths, Ergonomic Hand Sanding Block, 2 No. Abrasive Paper (P320), 3 No. Abrasive Paper (P400), 3 No. Abrasive Paper (P600), Abrasive Finishing Pad, KARONIA Solid Surface Guard. Routine cleaning Here are the steps you need to take to keep your MISTRAL worksurfaces in pristine condition: For general cleaning use warm soapy water. We would recommend our KARONIA Solid Surface Cleaner (available from www.karoniastore.com) for this task as it is particularly suited for use with solid surface worktops and also provides antibacterial protection. After cleaning the worksurfaces, ensure that they are completely dried. After thoroughly cleaning the worksurfaces, you should then apply the KARONIA Solid Surface Guard which will help to retain the surface lustre as well as increase its resistance to general wear and scuff marks. On average we would suggest that this is done once a week. 9 The KARONIA Solid Surface Guard should be sprayed lightly onto the worktop and then spread evenly over the surface using a multi-purpose cloth. Using a dry multi-purpose cloth, buff the surface dry to its final finish. For dried on surface marks an active household cleaner such as Cif Powercream will help to lift the “mark” from the surface. This will also remove the polish in this area so the polish will need to be reapplied. Recommendations of use To get the best out of your MISTRAL worksurfaces ensure you adhere to the following care guidelines: Never put hot pans, especially those made of cast iron, directly onto your Mistral worktops because, as with all worktop materials, the intense heat can damage the surface. Always use a hot pad or trivet (with rubber feet) under hot pans and other items such as oven trays. Ensure pans do not overhang the edge of the hob as the reflection of the heat onto the surface can cause scorching. Please take special note of this when using gas wok burners. Avoid sliding hard objects across the surface, particularly those with unglazed ceramic bases as ceramic is extremely hard and likely to scratch the surface. Tip: use the abrasive paper to smooth the underside of unglazed mugs. Do not cut directly onto your Mistral surface, use a cutting board/worktop saver. While MISTRAL surfaces are non-porous, it is still recommended that any spills are wiped up as soon as they occur. Any spills can always be removed but the longer they are left, the less simple the method. Avoid exposing your Mistral surface to strong chemicals such as paint removers and oven cleaners. Any spills should be immediately cleared up with lots of soapy water to ensure that no damage occurs. Replenishing your work surfaces Similar to other work surface materials, general wear and scuff marks will appear on your Mistral surfaces over time. However, one of the outstanding features of Mistral is it can be replenished with ease. Simply place the abrasive pad onto the ergonomic hand sanding pad and with light, even pressure rub the whole of the surface. Ensure that you do so with small, circular motions in a clockwise direction. To aid in maintaining a uniform finish, the overall pattern of sanding should be first working from front to back, covering all the worksurface, and then do the same working in a right to left pattern. Simply place the abrasive pad onto the ergonomic hand sanding pad and with light, even pressure rub the whole of the surface. Ensure that you do so with small, circular motions in a clockwise direction. To aid in maintaining a uniform finish, the overall pattern of sanding should be first working from front to back, covering all the worksurface, and then do the same working in a right to left pattern. 11 Scratch removal If your surface has been marked or scratched to a degree that means they are not removed by replenishing the surface you will need to go through the following instructions. LWAYS TRY TO USE THE LEAST ABRASIVE METHOD FIRST A (Use table below for reference): Most Abrasive Matte Finish 320 grit 400 grit Least Abrasive Abrasive Pad Satin Finish 320 grit 400 grit 600 grit Abrasive Pad Simply place the relevant abrasive paper or pad onto the ergonomic hand sanding pad and with moderate, even pressure rub the area of the scratch. When using the abrasive papers always work in small clockwise circular motions in an overall clockwise circular pattern. Be sure to continually wipe the area with one of the cloths provided to ensure that dust is removed as it can hamper the process. Also make sure that dust does not build up on the paper itself. Once the scratch has been removed slowly feather out the area with the next lowest abrasive paper or pad and continue to do so until you get to the abrasive pad. Higher level finishes Mistral worksurfaces can be finished to levels that are higher than the recommended matte and satin finishes. If it is the case that your installer has finished your worksurfaces to a high gloss level for example, you will need to find out the grade of abrasive pad used. This information should be on your product warranty form. Surfaces with a higher level of finish will show general wear and scuff marks more readily than those finished at the recommended matte and satin levels. PLEASE NOTE: Dark colours will show general wear and scuff marks more readily than lighter colours. Product repair Another great benefit of MISTRAL worksurfaces is in the rare case you accidently damage your worksurface, it is possible to repair it by using another piece of MISTRAL material. In this event please contact your installer who should be able to perform this process and restore your worktops. Cleaning sanitary-ware It is important that, when cleaning sanitary-ware, the appropriate product is used to avoid any damage. In general, abrasive cleaning materials should not be used with acrylic products in any circumstances. The use of abrasive cleaners should also be avoided on taps, as the surface material is likely to be scratched, eventually leading to the full removal of the surface material and subsequent corrosion. 12 Security Access to the building is via an electronically-controlled door. You can allow visitors access by use of the video hand set in your apartment. The building front entrance door is fitted with a multi-point locking system and laminated glass. We recommend the following additional measures to keep your apartment safe, particularly if you live on ground or lower levels: • Try and make your apartment look occupied • Remember to cancel papers, milk or other regular deliveries before going on holiday. Ask a neighbour to remove free papers and parcels • Leave lights on in the evening and use an automatic time switch • Pack away easily stolen items • Never leave valuable and easily transportable items, like computer equipment or car keys, on view where they can be easily seen • Photograph valuable items and use marker pens to add your post code and apartment number, so that your property can be traced if recovered after a theft. Similarly, make a note of all serial numbers • Make sure that the contents of your apartment are fully insured against fire and theft. Your windows are fitted with locks and will be able to be closed or opened in ’tilt mode’ only without a key. Should you wish to open the windows fully, temporarily e.g. for cleaning, then please ask the building manager for the key. 3. Your heating system This guide contains instructions on how to operate your central heating system. These instructions should have been explained to you during your handover. Should you have any problems in how to operate or maintain appliances, please contact the Plumlife team [see page 3]. Biomass boiler:Your central heating system and hot water system is fed from the Energy Centre. This system is fired by a bio-mass boiler with a heat exchange unit in the storeroom in your apartment. The operating manual for this system is in the mechanical section of this information pack, which is section 5 of this guide. Should you have any queries/difficulties please contact the Plumlife team [see page 3] This centralised heating plant runs efficiently on recycled waste timber, which is clasified as renewable because the trees used are replaced with replanted saplings. The carbon dioxide released by the system is absorbed by the replacement trees, making it virtually carbon neutral. 12 Combined Programmable Programmer / Room Stat:- The programmable programmer controls the times your heating is on and room thermostat controls the heating in the 2No. heating zones, i.e. living room and hall. This control is marked in degrees Celsius. It is advised that the control is set in the range 18 - 21°C for comfortable room temperatures. Heating can be changed manually throughout the seasons for your personal comfort. A thermostatic radiator valve (TRV) controls the room temperature of the room in which it is fitted. The following information is included in the Home User Guide • Instructions for each of the above in plain English • Information regarding maintenance arrangements and seasonal adjustments • Appendix of operator’s manuals and safety certificates and guarantee information Please note the Potterton Sirrus Heat Interface Unit is only to be adjusted by Potterton trained engineers. Please contact Plumlife if maintenance is required. 4. Your ventilation system • Each apartment has a central extract ventilation system supplied and installed by the mechanical installer ROOTS mechanical • There are extract grills in the bathroom and the kitchen • The main extract unit is in a cupboard in the kitchen or in the cupboard where the boiler kit and consumer unit is Operation • The extract system is running on a “trickle” permanently • The extract system will “boost” to a higher output automatically when the bathroom light switch is turned on • When the bathroom light switch is turned off the extract will automatically drop back to “trickle” • The extract can also be boosted from the kitchen via a dedicated switch on the multigang grid switch arrangement, again once turned off here the extract will drop back to “trickle” Isolation • Adjacent each extract unit is a 230v spur and 3 pole isolator, these are for isolation and maintenance only by a qualified technician and not to be operated by any tenants or non-qualified persons • See below for details of operation & maintenance/isolation 13 230v spur and 3 pole isolator adjacent each extractor unit Bathroom light switch for automatic boost of extract Kitchen grid switches arrangement with boost on far right 5. Your hot water system The hot water is provided by the heat exchange unit, this provides hot water when the hot water tap is tuned on. There is no hot water storage tank. The following literature is enclosed within section 5 of the residents information pack. • Information regarding maintenance arrangements and seasonal adjustments • Appendix of operator’s manuals and safety certificates and guarantee information 6. The electrical supply in your apartment The electrical supply enters your apartment through the electricity meter located in the meter room on the ground floor. The meter and the cable leading to it belong to the electricity company and should not be tampered with in any way. Please ask the building manager if you want to check your meter reading. The wires leading from the meter go to the consumer unit which is located in the store cupboard in your apartment. This unit contains the main on/off switches and a number of MCB (milliamp circuit breaker) trip switches which protect individual circuits. They are like small fuses that do not need rewiring, MCBs automatically switch off the electricity supply, should there be a fault, for example due to loose wiring or faulty appliances being connected to it. Written alongside each MCB is a description of the circuit it protects – power, lighting etc. 14 Consumer unit & MCBs What to do if a circuit fails If a circuit fails you should disconnect (rather than just switch off) any appliance that you think may have caused the problem. It will be obvious which circuit has been affected by checking the consumer unit, where the switch on the relevant MCB will be in the “off” position. Switching the MCB back on should restore the circuit. To be sure that you have identified the faulty appliance reconnect all other appliances and see if the MCB fuses again. If it does, it means there is still a faulty appliance somewhere, which you should try to locate by disconnecting all appliances and reconnecting them in turn, switching them on as you do so. Services – connections Telephones There are connections for telephones and appliances in the living room and bedroom. You must make arrangements directly with a supplier for a telephone service if you require a landline. 7.Internet Please do not reuse an old BT/Virgin/Sky router as these are not compatible with the system and cause issues for other residents. For a wired connection you can plug your PC either directly into the port on the wall or into a fast ethernet switch. If you would like wireless connectivity then you will need a wireless access point rather than a router. Tribe supply these for a modest cost. 15 Television There are sockets for TV aerials in the living room and bedroom which are connected to the mains aerial located on the roof, the building is also wired for Sky+, subject to you providing the relevant de-coder. You are responsible for obtaining a television licence before using a TV in your property. Internet Tribe Apartments benefit from broadband delivered into every apartment to a media point in your lounge. You can plug your computer directly into the socket in the media plate or plug in a wireless router that will serve all wireless enabled devices in your apartment. The Broadband supply is available to you immediately - there is no need to enter into a supply agreement with a telecoms company although you will need to do this if you require the land line to be connected in your apartment. Each block of 64 apartments is supplied with a 30mbs supply which is not contended ie shared with other parties, although that supply is shared internally between all occupiers. It should be sufficient capacity for regular email, iplayer and general use. If it proves to be inadequate because you regularly stream movies or need high bandwidth for other reasons, then you can acquire higher bandwidth from our communal supplier, Simply IP or alternatively enter into a contract with a telecoms supplier (broadband is often supplied at relatively low cost with a telephone landline contract) and of course you can benefit from our communal supply while you wait for the telecom’s supply to be connected. Light fittings Pendant and batten holders are fitted with large bayonet cap energy efficient lamps as the new requirements for BREEAM Recessed lamps to the living rooms, bathroom and kitchen are fitted with sealed 10,000 hour LED’s, these need to be changed by Plumlife if they fail. Bulbs for the pendant/batten holders are available from B&Q or similar stores and large supermarkets. 16 7. Energy usage This section contains advice and tips about how to reduce the amount of energy that you use in your apartment – and keep your utility bills down at the same time. Heating • Turn down the thermostat to 19°C and set the timer so it comes on no more than 30 minutes before you get up and switches off half an hour before you leave in the morning • Move furniture away from radiators to let the heat into the room Water • Don’t leave hot taps running - always use the plug. If you’ve got a leaking hot tap now is the time to fix it, so please inform Plumlife Lighting • Switch the lights off if the room is bright or no one is in it • Use natural light where possible – e.g. remove books/ornaments from window sills • Make sure that all your light fittings have energy-efficient lamps (bulbs) Cooking • Use the correct pan size for the element on your electric hob • When cooking vegetables turn off the heat 5 minutes before the end of the cooking time – they will finish cooking in the steam • Use a steamer to cook vegetables – this uses only one element to cook two or three vegetables • Use an electric kettle to boil water for cooking and keep it free of limescale. Only boil the water you require in the kettle but make sure the element is covered • Plan ahead! If defrosting a ready-made meal get it out of the freezer earlier and put it in the fridge. This helps to keep the fridge cool and reduces your energy consumption though defrosting • Wait until hot food cools before putting it in the fridge. Try to ensure the fridge door is opened and closed as quickly as possible • If your freezer isn’t full then fill the empty spaces with crunched up paper or bubble wrap Washing • Wait for a full load before using your washing machine. Using the half load programme does not save you energy, water or detergent • Air-dry your clothes when possible • Switch off the washer/dryer when it has finished; it can use a lot of energy when on standby • Fill the dishwasher up fully it before using it. Don’t be tempted by the half load facility as it is not as energy-efficient. Use the eco-cycle if your dishwasher has one and open the door during the drying phrase to reduce the energy consumed and switch off completely when it is finished; it can use a lot of energy when on standby Gadgets • Turn off chargers for mobile phones and laptops. Turn off TVs, radios (DABs are particularly energy hungry) and computers! 17 Energy saving advice For energy saving tips please go to: Energy Saving Trust: Tel: 0800 512 012 www.est.org/myhome http://www.energysavingtrust.org.uk/domestic/content/home-appliances 8. Water usage Your apartment is provided with its own mains supply, fed directly from the water meter located in the meter cupboard on each floor. The stop tap will shut off all water to your apartment if required. Water shut off point (stopcock) lease familiarise yourself and test whether you are able P to turn off the water or not. Should you be unable to turn it off please contact Plumlife Resident Services. ll cold water is fed directly from the mains supply and is A drinkable. • General water savings systems installed in the apartment for example toilets/taps are flow restricted and have dual flush cisterns, as appropriate • All taps (except the bath taps) and showers are fitted with flow restrictors which together with the choice of sanitary ware give a water usage of less than 105l/day per person (code 3) which is an improvement on the maximum permitted level of 125l/day under section G of the Building Regulations Appliances Your property is provided with an oven, hob, washer/dryer and dishwasher. These are provided with hot and cold water feeds, waste pipe and mechanical ventilation, as required. Isolator switches for the power supply to these spaces are located above the worktop (isolating switch) with a socket outlet on the wall to the rear of the appliance space and suitably engraved. Appliances have been connected to these points in accordance with the manufacturer’s instructions. It is a good idea to re-check the connections once the appliances have been in use for a day or two – dripping connections can cause serious damage. For further advice on water usage, contact Water UK Tel: 02073 441 844 www.water.org 18 Directgov literature on Energy Efficient Appliances is enclosed. 9. The environmental features of your apartment Your apartment is of concrete frame and brick construction and has been refurbished to very high insulation standards to save energy. The heating system is powered by a high efficiency, low-carbon boiler in the energy centre, with very flexible controls. Low energy lighting and water saving fittings are installed. All timber products used in the building are from sustainable sources and the insulation has a Global Warming Potential of zero. 10. Sustainable DIY Making apartment improvements, even simply touching up on scratched paint work, can make a difference to the local and global environment. DIY can be better for the environment and your health if undertaken in a sustainable manner as outlined below: Paints Standard paints can contain a toxic mix of chemicals such as high levels of Volatile Organic Compounds (VOCs) and petrochemicals which can be released into the air as the paint dries. These are neither good for your health nor the environment. There are numerous companies which provide water based paints made from natural ingredients. Always take waste solvents such as paint stripper to the nearest local council refuse site for proper disposal. Floors Your floors are pre-finished and the cleaning instructions are enclosed in this document. 19 11. Specification and manufacturer details The details provided below are for information only: Appliances: See Section 16 of the manual Heat Exchange Unit: Baxi Kitchen units: Richmond: Evola Grey Brown / Evola White Kitchen worktop: Karonia: Mistral Mist Internal doors: Vicona pre-finished solid core Apartment entrance door: Windows Smoke and heat detector: Aico Ei141/Ei144/Ei146 Consumer unit: MEM EAD15H80H80D Bathroom & Kitchen extractor: Internal ironmongery: PDS Doorsets GRP06 Thermally broken aluminium with double / triple glazed units Greenwood Airvac CV2GIP Carlisle Brass Serazzotta Tres CP Wall tiling: Tiles UK Micenas Perla (NCN00) / Anthracite (NCN80/P) Trai Bianco Natural (TRN00/36) / Bianco (TRN00M) Floor tiling: Polyflor 2119 Grey Flagstone Secura Vinyl sheet Carpet: Burmatex Tivoli 20214 St Martin Sands Internal paint: Woodwork: White Gloss Walls and Ceilings: Matt white non-vinyl emulsion Sanitary-ware:All sanitary ware and taps comply with the capacity / flow rates 20 12.Security Smoking • It is illegal to smoke within the common parts of the building and we request that you do not smoke within your own apartment. Costs for redecorating any apartment that has suffered from smoking will be deducted from your deposit at the end of your tenancy. Apartment access control: • Each apartment has a wall mounted video door entry intercom fitted in the lounge • This unit communicates via video, voice and door release only with the floor entrance access panel • This unit communicates via voice and gate release only with the external boundary pedestrain gate access panel • Each resident has a hand held fob unit that when offered to either the pedestrain gate panel or block front entrance panel releases the gate or door respectively • In the event of the fire alarm being activated all access controlled doors and pedestrain gates will automatically be released to allow free exit through • The vehicle gates are operated by a hand held receiver/transmitter supplied by the gate manufacturer; please refer to gate installers/manufacturers information for more detail Resident entry • For residents to gain entry into the pedestrain gate the hand held ‘fob’ unit will be offered up the ‘fob’ reader which is built into the control panel, this will release the gate • For the resident to gain entry into the main block the hand held ‘fob’ unit will be offered up to the ‘fob’ reader, built into the control panel, this will release the front door Visitor entry • For a visitor to gain entry into the pedestrain gate, a call can be made from the pedestrain gate control panel to the wall mounted handset in an apartment, the visitor can talk only to the apartment and the resident can release the pedestrain gate for entry • For a visitor to gain entry into the mail block, a call can be made from the mail block control panel to the wall mounted handset in an apartment, the visitor can talk to the apartment and the resident can release the front door for entry, this ground floor entry control panel also has a camera built in which linked to the apartment video handset Resident exit • For a resident to leave the apartment block the ‘green dome exit button’ at the ground floor main exit can be pressed, this will then reslease the front door allowing free exit through the door • In the event of the fire alarm being actived this door will automatically be released to allow free exit through this door Visitor Exit • For a visitor to leave the apartment block the ‘green dome exit button’ at the ground floor main exit can be pressed, this will then reslease the front door allowing free exit through the door • In the event of the fire alarm being actived this door will automatically be released to allow free exit through this door 21 Video handset in lounge of every apartment Resident fob hand held fob unit Video income access unit and ground floor block entrance Audio income access unit and pedestrain gate 22 START Use circuit as normal Use circuit as normal YES Try & reset device once Does device stay ON ? MCB What device is it ? RCD Try & reset device once Does device stay ON ? NO NO NO Turn OFF all MCB’S Does device Supply socket outlets ? Call Plumlife Reset RCD YES Unplug all appliances from the circuit & reset the devices NO Does device stay ON ? YES Call Plumlife NO YE S Plug in & switch on appliances one at a time until device trips, identifying faulty appliance Unplug faulty appliance until repaired. Reset device. Other appliances may be used Does device stay ON ? YES 23 Turn ON MCB’S one at a time until RCD trips again, identifying faulty circuit 13. Decorating your apartment Residents’ information Please NOTE – all the internal and external walls in this property are constructed from timber frame, clad with plasterboard with a plaster skim finish. Please also note it you would like to put up a picture in your apartment do not use bluetac or pin. Contact the Plumlife maintenance team to oversee this. Great care must be taken should you intend to fix any items to the walls in this property or the walls of the development as a whole. 1. Lightweight items like photograph frames, etc. can be positioned and hung using small fixings with a limited penetration 2. Heavier items like large picture frames, mirrors or certain forms of light duty shelving can be fixed to the walls using the correct plasterboard fixings (There are various types of fixings on the market – always follow the manufacturer’s instructions provided when buying their product) 3. Very heavy objects such as book shelves, adjustable TV support brackets, etc, should not be fixed to the walls unless provision has been made during construction. If they are, there is a very real DANGER of injury from falling objects to persons and / or damage to property. Proprietary plasterboard fixings can be obtained from most DIY retail establishments. This type of fixing is installed by: a. Making a small diameter pilot hole into the plasterboard wall at the position required b. P lacing the tip of the fixing into the pilot hole and screwing in fully using a flat blade or Phillips screwdriver c. S crewing into the plasterboard fixings using the screws that came with the item you are fitting to the wall Please NOTE – before fixing into any of the walls you must check to make sure that all fixings are clear of services, i.e. electric cables, BT cables and water pipes that run within the timber frame walls at certain locations. These are usually indicated by the position of surface mounted equipment like socket outlets, switch spurs, alarm equipment, consumer unit, BT and TV aerial outlet points, room thermostat, boxing into waste pipes, etc. Under no circumstances are fixings to be made in the store room containing the HIU, consumer unit, etc. 14. Windows and doors Windows • All windows are double/triple glazed thermally broken aluminium. Night vents • These are located at the top of the frames and are designed to allow free air movement • To operate, slide the vent to open and opposite to close 24 Windows with locking handles • To open, press the button on the handle • Windows are left unlocked Tilt and turn windows 1. When opening the sash when the handle is in the horizontal position, the window tilts inwards until the restrictor is activated 2. To turn the sash for window cleaning, insert the key which can be obtained from the Building Manager and turn and move the handle to the vertical position, the sash will open inwards (the window can now be cleaned) 3. To close the sash, pull the sash and return to the locked position and return the key to the Building Manager Additional ventilation • All windows are designed to allow the window to be opened slightly but still retain your security • To operate, open the fastener handle and push open the window very slightly by approximately 12mm (½”) and close shut the handle / fastener External doors • Close your door until it latches using the handle • To lock your door you must lift the handle and then turn the key. This will engage all the side locking mechanism into the door frame • To open your door, turn the key and press the handle down Cleaning The glazing units are made with Pilkington Activ self-cleaning glass. This generally does not require cleaning, however, if the windows do require cleaning this will be carried out by the building owner, using professional window cleaners using a cherry picker for access, as the attached cleaning and maintenance guidelines. If the windows have become soiled between cleaning, the outside of the sashes can be cleaned as under. 1. Reverse the sash as before 2. Clean the windows as items 1) to 3) above. If you wish a non-abrasive glass cleaner such as Mr Muscle Window Cleaner (from the enclosed list) may be used in lieu of soapy water. 3. Do not use a squeegee 4. For health and safety reasons: a. Do not lean out of the window. b. Do not stand on a stool or chair. The transom rail is set at a height to prevent people from falling when stood on the floor. 25 Section 4 - Site and Surroundings Utility providers Contact the service centre on: 0333 321 2010 For billing or meter reading contact: [email protected] For maintenance enquiries contact: [email protected] EON (Electricity) Call the helpline with any issues on 0345 303 3040 United Utilities (Water) Call the helpline with any issues on 0345 672 372 Recycling and waste: Ener-G ( Heating & Hot Water) Please refer to Manchester City Council data sheets regarding your bin collections and other services provided by Manchester City Council. During 2008 local authorities sent 15.5 million tonnes of household waste to landfill. When rubbish is put in a landfill site it becomes compacted and the materials break down anaerobically (without oxygen) resulting in the formation of a toxic sludge which can enter water courses. This process also produces methane gas, a significant greenhouse gas. Landfill sites across the UK are filling up rapidly and no-one wants to live next to a landfill site therefore we must start taking action. When it comes to waste from apartments it is advised to use the WRAP hierarchy: Reduce Reuse Recycle See also: Waste & Resources Action Programme www.wrap.org.uk Recycle Nowwww.recyclenow.com Recycling Group for Unwanted Gifts www.freecycle.com Recycling bins: Your apartment is provided with recycling bins, which are located in a kitchen unit. Your local authority makes collections for recyclable waste every two weeks. The recycling bins are to be emptied in the Eco-store located outside close to the main entrance. Materials which will be collected by the local authority for recycling are limited to: • • • • Tins and cans and plastic/glass bottles and jars [brown bin or caddy] Paper and cardboard [blue bin or bag] Waste food [green bin] Garden refuse [green bin] For safety, good health and cleanliness, it is imperative that waste is taken down to the Eco-store regularly. Failure to do so contravenes the terms of your customer agreement and could lead to repossession proceedings. 26 Furniture: If you have supplied and wish to dispose of your own furniture, there a numerous Furniture Re-use Charities across the North West that will accept second hand furniture in good condition. Some will even collect it for free! Check out the furniture re-use network (www.frn.org.uk) for your local charities. How to reduce food waste: Refer to: www.lovefoodhatewaste.com Note: A food waste caddy is located in every kitchen and must be emtied in the food waste bin in the eco store. Batteries: Batteries contain a toxic mix of chemicals and must always be taken to waste depots for appropriate disposal. Check www.recyclemore.com to find out where you can recycle batteries. Public transport: For full details of public transport, local amenities and farmers’ markets, etc. please refer to Manchester City Council Information pack which is issued annually to every council tax payer. This includes information on local Police and Fire Stations and contacts. General: gmpte.gov.uk covers all local transport Transport Direct NW www.traveline-northwest.co.uk Rail: www.nationalrail.co.uk Tel: 08457 484950 www.thetrainline.com www.northernrail.org www.seat61.com Bus: General – gmpte.gov.uk or tfgm.com Enclosed is a list of services using Butler Street and Old Mill Street/Bradford Road and a map showing the location of the bus stops. Metrolink – metrolink.co.uk (route map enclosed) Cycling network: www.sustrans.org.uk Enclosed is local cycle path network. 27 Local amenities Dentists Local authority New Cross Dental Surgery 50-52 Oldham Road Ancoats Manchester M4 5EE Tel: 0161 236 0458 Manchester City Council Town Hall Albert Square Manchester M60 2AL Tel: 0161 234 5000 Hospital Manchester Royal Infirmary Oxford Road Manchester M13 9WL Tel: 0161 276 1234 www.cmft.nhs.uk/royal-infirmary Police Central Park Northampton Road Manchester M40 5BP Tel: 0161 856 3521 Email: [email protected] Fire Station Manchester Central Fire Station Thompson Street New Cross Manchester M4 5FP Tel: 0161 608 5327 Doctors Urban Village Medical Practice Ancoats Primary Care Centre Old Mill Street Ancoats M4 6EE Tel: 0161 272 5656 The Surgery 58 Rochdale Road Miles Platting Manchester M40 7GT Tel: 0161 205 4777 28 Manchester Dental Practice 34 High Street City Centre Manchester M4 1QB Tel: 0161 833 0704 Opticians SpecSavers Halle Mill Manchester M4 2HU Tel: 0161 834 6665 Chemists (Pharmacy) Cohens Chemist 22 Swan Street Ancoats Manchester M4 5JQ Tel: 0161 834 5410 KS Chemists Ancoats Health Centre Old Mill Street Ancoats Manchester M4 6EB Tel: 0161 273 5721 Primary Schools New Islington Free School (4-11years) Jersey Street Ancoats Urban Village Manchester M4 6HB Tel: 0161 205 4723 Park View Community School (3-11years) Varley Street Miles Platting Manchester M40 7EJ Tel: 0161 245 7474 St Annes RC School (3-11years) Carruthers Street Ancoats Manchester M4 7EQ Tel: 0161 273 2417 Secondary Schools East Manchester Academy (11-18years) 60 Grey Mare Lane Beswick, Manchester M11 3DS Abraham Moss Community School (11-16years) Crescent Road Crumpsall Manchester M8 5UF Tel: 0161 219 6699 6th Form College (16-18years)) Loreto 6th Form College Chicester Road Manchester M14 5PB Tel: 0161 226 5151 Further Education (Academic & Vocational) The Manchester College Ashton Old Road Openshaw Manchester M1 2WH General: 0161 809 6655 E: [email protected] Churches St Anne’s Church Carruthers Street Manchester M4 7EO Tel: 0161 273 2813 Methodist Church 1 Central Buildings Oldham Street Manchester M1 1JQ Tel: 0161 236 5194 St Augustine’s (RC) All Saints Grosvenor Square Manchester M15 6BW Shaporan Mosque 75 Birchfields Road Manchester M13 0YY Tel: 0161 224 2406 Manchester Reform Synagogue Jacksons Row Manchester M2 5NH Tel: 0161 834 0415 Post Office Ashton New Road 79 Beswick Street Manchester M4 7HR Post Box At Post Office above, 77 Oldham Road Convenience Store Ancoats Village Store Ice Plant Building 34 Blossom Street Ancoats M4 6AP Zaf’s Supermarket 83 Bollington Road Manchester M40 7HR Tel: 0161 205 6119 Co-op Food 1 Balloon Street Manchester M60 4EP Bakers Crusty Cob 63 Beswick Street Manchester M4 7HR Tel: 0161 273 6064 Newsagents Hasmain News 120 Oldham Road Manchester M4 6BG Tel: 0161 228 0422 30 Bank Co-op Bank 1 Balloon Street Manchester M60 4EP Cash machines Dave’s Off Licence Unit 3 Beswick Street Manchester M4 7HE Papa’s Supermarket Every Street Manchester M4 7EX Co-op Bank (see above) Telephone kiosk None in the immediate vicinity Swimming Pool and Leisure Centre Miles Platting Swimming Pool Varley Street Miles Platting Manchester M40 8EE (Swimming, Gym, Water Polo) Library Miles Platting Community Library Lower Vickers Street Victoria Mill Community Centre Miles Platting Manchester M40 7LJ Tel: 0161 227 3787 Parks and Open Spaces New Cross Park Gurney Street Manchester M4 7DZ Iron Street Park Iron Street Miles Platting Manchester M40 7AD 30 Children’s play area, MUGA Football pitches Kemp Street Park Wadeford Close Manchester M4 6LP Philips Park Stuart Street Manchester M11 4DJ Children’s play area MUGA, football pitch, bowling greens Museums Manchester Art Gallery Moseley Street Manchester 2 Tel: 0161 235 8888 Manchester Museum of Science and Technology Liverpool Road Castlefield Manchester M3 4FP Tel: 0161832 2244 Manchester Museum The University of Manchester Oxford Road Manchester M13 4PL Tel: 0161 275 2648 Platt Hall (Costume Museum) Platt Field Manchester M14 5LL Tel: 0161 245 7245 People’s History Museum Left Bank Spinningfields Manchester M3 3ER Tel: 0161 838 9190 Museum of the Manchester Regiment Ashton Town Hall Market Place Ashton-under-Lyne OL6 6DL Tel: 0161 342 2254 The National Football Museum Urbis Building Cathedral Gardens Manchester M4 3BG Imperial War Museum North The Quays Trafford Wharf Road Trafford Park Manchester M17 1TZ Art house cinema HOME 2 Tony Wilson Place Manchester M15 4FN Tel: 0161 200 1500 Theatre Contact Theatre Oxford Road Manchester M15 6JA Tel: 0161 274 0600 Royal Exchange Theatre St Ann’s Square Manchester M2 7DH Box office: 0161 833 9833 The Lowry Lowry Outlet Mall The Quays Salford Quays Salford M50 3AZ Tel: 0843 208 6000 For other facilities refer to yell.co.uk Responsible purchasing Everyone, as a consumer, must make decisions on everyday purchases. Being responsible for a apartment requires consideration for yet more products. Responsible purchasing is having consideration for the impact of the products we buy on both people and the environment. The products you purchase for your apartment can make a significant difference to the overall fuel bills for your property. With energy prices predicted to rise in the future now is the time to consider the long-term use and energy consumption of essential apartment products. We have outlined a few key products below: Electrical equipment Increasingly electrical equipment such as TV’s, set top boxes and radios are being sold with energy efficiency labels. These demonstrate the potential savings that can be made. The Energy Saving Trust recommended digital radios can use approximately 75% less electricity annually than a standard digital radio. Organic food Responsible purchasing also considers the food we purchase. The Soil Association and Fairtrade are two nationally recognised certification schemes that ensure the environment is considered during production of food. Many people purchase organic food because they believe it is healthier. Organic farming is crucially less harmful to the environment as biodiversity is encouraged and less herbicides and pesticides are used enabling wildlife to flourish. Alternatively there are a number of organic box schemes available in your area. You can find your local scheme by viewing: www.boxscheme.org www.freerangereview.com 31 Transport Cycling Cycle along the Rochdale Canal to work/to go out. Join the canal at New Islington and cycle to Altrincham, Failsworth Sports city or Droylesden. For more information please log onto cycling.tfgm.com Metrolink Jump on the tram at New Islington and you can travel to Ashton-Under-Lyne, Eat Didsbury, Altrincham, Eccles, Bury or Rochdale. For more information please log onto www.metrolink.co.uk Railway network Manchester Piccadilly is only 10 minutes walk from Tribe. Jump on the tram at New Islington and Piccadilly station is just one shop away. Local trains go to Manchester Airport, Sheffield, Glossop, Stockport, Hale, Liverpool, Wigan, Bolton and Bury. For more information please log onto www.nationalrail.co.uk Bus T here are a variety of buses in around New Islington travelling to the city centre, North Manchester, East Manchester and South Manchester. Please go to Transport for Greater Manchester website for more detail. Log onto www.tfgm.com/journey_planning/ pages/default.aspx Walking T here are hundreds of walking routes around Manchester City Centre and many picturesque hikes in the nearby Peak District. Go to visitmanchester.com/what_to_do/ walktours/trails 32 Section 5 - Maintenance schedule This section lets you know at a glance the maintenance required to ensure your apartment continues to operate efficiently. Item Maintenance Required Maintenance Cycle Person to do the works Heat Interface Unit Service Bi-annually Plumlife Ventilation Fans Service Yearly Plumlife Electricity supply Recertification Five yearly Plumlife Smoke Alarm Test Weekly Resident Smoke Alarm Replace back up batteries Yearly Resident 33 Section 6 - Appendix Energy labels explained All home appliances are rated from A+++ - D to show how energy efficient a product is. Click on this link to find out more: http://www.which.co.uk/energy/saving-money/guides/energy-labels-explained Operating the shower, heater and thermostat Shower 34 Thermostat 35 36 Heater 37 38 TV and Sky connection If you only require analogue TV • • • • If you only require analogue TV to lounge and bedroom: • • • • • Plug a CT100 cable into the wall socket marked TV Plug the other end of the CT100 cable into the socket in the rear of TV Tune TV to the local transmitter IMPORTANT NOTE: In all examples the TV connection requires a female connector on one end of the coaxial cable to plug into the wall socket in the lounge Plug a CT100 cable into the wall socket marked TV & take to the Y Splitter Plug the another end of the CT100 cable into the socket in the rear of TV from the Y Splitter Plug the another end of the CT100 cable into return Tune TV to the local transmitter IMPORTANT NOTE: In all examples the TV connection requires a female connector on one end of the coaxial cable to plug into the wall socket in the lounge. 39 If you only require analogue TV & DVD/Video: • • • • Plug a CT100 cable into the wall socket marked TV Plug the other end into ‘Input’ socket on the DVD or video Use another CT100 cable to connect DVD/video ‘Output’ socket to the rear of TV Tune TV & DVD/video to the local transmitter DVD/video If you have a TV, DVD/Video & Freeview receiver: • • • • • 40 Plug a CT100 cable into the wall socket marked TV Plug the other end of the CT100 cable into ‘Input’ socket on Freeview box Use another CT100 cable to connect Freeview ‘output’ to the DVD or video ‘input’ socket Use another cable to connect the video ‘output’ socket to the rear of TV Tune TV, video & Freeview to the local transmitter If you have a TV, DVD/Video & SKY Receiver: IMPORTANT NOTE: • To enable SKY reception you will need to set up a contract with BSKYB. Once this is arranged then you will have a SKY Receiver and be able to follow the instructions below: • Plug a CT100 cable into the wall socket marked TV • Plug the other end of the coaxial cable into ‘TV Input’ socket on SKY Receiver • Plug one CT100 cable into the wall socket marked Sat1 • Plug the other end of this cable into ‘Input 1’ on SKY Receiver • Use another coaxial cable to connect the SKY receiver ‘output’ to the DVD/video ‘input’ socket • Use another coaxial cable to connect the video ‘output’ socket to the rear of TV • Tune TV & DVD/video to the local transmitter and to the SKY Receiver SKY Receiver DVD/video If you have a TV, DVD/Video & SKY + Receiver: IMPORTANT NOTE: • To enable SKY + reception you will need to set up a contract with BSKYB. Once this is arranged then you will have a SKY+ Receiver and be able to follow the instructions below: • Plug a CT100 cable into the wall socket marked TV • Plug the other end of the coaxial cable into ‘TV Input’ socket on SKY + Receiver • Plug two CT100 cables into the wall sockets marked Sat1 and Sat 2 • Plug the other end of these cables into ‘Input 1’ and ‘Input 2’ on SKY + Receiver • Use another CT100 cable to connect the SKY + receiver ‘output’ to the DVD/video ‘input’ socket • Use another CT100 cable to connect the video ‘output’ socket to the rear of TV • Tune TV & DVD/video to the local transmitter and to the SKY + Receiver SKY + Receiver DVD/video 41 If you have you want to link the TV System through to the Bedroom. With SKY+ • Plug a CT100 cable into the wall socket on the right of the plate • Plug the other end of the CT100 cable into ‘RF2’ socket on SKY + Receiver • Plug a CT100 cable from your wall socket in the bedroom to the TV in the bedroom The only draw back is you can only watch the same channel that is on the SKY box in the Lounge. You can purchase a “Magic Eye” and connect this from the wall socket via a flying lead to the “Magic Eye” & into the TV in the bedroom. This will enable you to turn over the channel from the bedroom. Again you will only be able to watch the same channel. SKY + Receiver DVD/video Rear of Sky Box Please note models may vary from the above. 42 The EU energy label gives information about the energy efficiency of a product. The label rates products from dark green (most efficient) to red (least efficient). The label also shows total energy consumption and provides other information relevant to that product, such as water consumption and noise levels for washing machines, and screen size for televisions. Products in the darkest green category are the most energy efficient. Dark green rated products use less energy and help you to lower your energy bills and CO 2 emissions. In the past, the top label was always an ‘A’ but now it might sometimes be an A+, A++ or an A+++. www.direct.gov.uk/energylabel This tells you how much electricity the product uses in kilowatt hours (kWh) and allows you to compare different models. The lower the figure the less energy it will use, hence saving you more money on your energy bills. Actual savings will, of course, depend on how you use the product and how much you pay for your electricity. The icons on the bottom of the EU energy label will be different depending on the product type and will give you additional information about the product such as its water consumption and noise levels. Which products are covered? The following household products will have the label displayed: • Refrigerators, freezers and fridge-freezers • Washing machines • Electric tumble dryers • Combined washer-dryers • Dishwashers • Lamps (light bulbs) • Electric ovens • Air conditioners • Televisions (from the end of 2012) In future, even more products will have an energy label including vacuum cleaners, boilers and water heaters. www.direct.gov.uk/energylabel EU energy labeling The new EU energy label explained What is the EU energy label? 43 44 The new labels will be introduced on a product by product basis over time which means that both, old and new, will be in use for some time. What else influences energy efficiency? The way a product is used will also influence how much energy it ultimately uses. Fridges and freezers, for example, work harder than any other kitchen appliance and are on 24 hours a day. An energy efficient fridge freezer for example uses only a third of the energy to do the same job as a 10-year-old model. What if there is no label on the appliance? Look for other useful labels Find out more European Ecolabel This label indicates that the product has been independently assessed and found to meet strict environmental criteria (considering more than just energy consumption), putting it among the best in its class. • For more information about the EU energy label visit: www.direct.gov.uk/energylabel You can also contact the Defra team via email on: [email protected] or telephone on 08459 33 55 77 to discuss any questions or concerns you may have about the label. Energy Saving Trust Recommended This logo can only be used on the most energy efficient products; usually the top 20 per cent of those available. Energy Star This label is only used on office equipment and shows that a product has achieved energy efficiency standards set by the EU. If you can’t find the energy label on the product you should ask the retailer as they must provide this information by law. • For more information about saving money on your energy bills visit: www.est.org.uk/myhome • You may also find the Green Claims Guidance useful which sets out the standards of information consumers can expect when provided with information about the environmental performance of a product. Search online for ‘Green Claims Guidance’. What else can I do? The following tips can help you save energy: • Run your washing machine and dishwasher with full loads • Switch off lights when not needed • Don’t leave your appliances on standby • Use economy and low temperature settings • Ensure that fridges and freezers are installed away from cookers and other sources of heat www.direct.gov.uk/energylabel www.direct.gov.uk/energylabel This information has been produced by the Department for Environment, Food and Rural Affairs (Defra). Crown Copyright.
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