LightBug Zero User Manual

LightBug Zero & Pro
User Manual
Due to software updates, your experience of the software interface (including
but not limited to software features, user interfaces, and interaction
experiences) may differ from the interface presented in this manual. The
software interface is subject to change as we continuously work on providing
you with the best experience!
Contents
Meet LightBug
6
LightBug Zero
6
LightBug Pro
7
Getting your tracker ready for initial use
8
Charging your tracker:
8
Activating your tracker
9
Creating an account:
9
Linking your first tracker to your account:
11
Step 1: Entering Serial Numbers
11
Step 2: Setting up your Data Plan
13
Step 3: Adding billing information
14
Adding more trackers to your account:
15
Configuring your LightBug Tracker using the setup wizard:
16
Configuration Mode
17
Easy Mode
17
Step 1: Customise your device
18
Step 2: Select the device mode
19
Easy Mode: Long Battery Life
20
Power Budgeting
20
Strict Budget
21
Easy Mode: Motion Tracking
Home Setup - Wifi Network
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24
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Flexible Mode
25
Step 1: Customise your device
26
Step 2: Motion Detection
27
Motion Detection: Enabled
Home Setup - Wifi Network
Motion Detection: Disabled
Using the LightBug App and Web Portal
The Map
27
29
30
31
32
Map View Settings
33
Getting Device Information & Location History
36
Settings
38
Configuration
38
Notifications
39
Status Alerts
41
Motion
41
Delivery
41
Zones
41
Tags
42
Data Plan
44
Updating billing information
45
Adding more trackers to your account
47
Changing data plan
48
Deactivating your tracker
50
Reactivating your tracker
52
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Reports
53
General Reports
54
Zone Reports
55
Vehicle Reports
55
Sensor Reports
56
Setting Up Automatic Report Delivery
57
Exporting Reports
60
Notifications
61
Account
62
My Account
62
Preferences
63
Details
64
Log Out
65
Notifications
66
Change Account Password
68
Geofences
69
Create a Geofence
69
Delete Geofence
75
Edit Geofence
75
How Things Work Under the Hood
How the Location Technologies Work
Simple Troubleshooting
76
76
77
Why are location updates not instant?
77
Why is my tracker not transmitting?
77
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Why is my tracker giving inaccurate locations?
78
Why is my battery not lasting as long as advertised?
78
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Meet LightBug
LightBug Zero
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LightBug Pro
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LED Indicators
The LEDs indicators can be found on the side of the Zero
and Pro. The small icons above each of the indicators show
what information they display.
Quick Button Press
Pressing the button the tracker for less than 1 second will
display the following information (from left to right).
Battery - this indicator shows the current charge of
the tracker. 1-4 LEDs will glow solid orange:
1 LED – device is 0%-25% charged
2 LEDs – device is 25%-50% charged
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3 LEDs – device is 50%-75% charged
4 LEDs – device is 75-100% charged
GPS signal* – this indicator shows whether GPS is
detected. It glows solid orange when operational,
but glows solid red when GPS is unavailable. It is
normal for GPS to be unavailable when the tracker is
indoors.
GSM signal* – this indicator shows the GSM signal
strength. It glows solid orange when operational,
but glows solid red when GSM is unavailable. GSM
may not be available in areas with poor cell phone
coverage.
*The signal indicators are for diagnostic purposes only.
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Getting your tracker ready for initial
use
Charging your tracker
You will need to charge your tracker as follows before
initial use:
The LightBug Zero needs to be charged for at least 3
hours.
The LightBug Pro needs to be charged for at least 5 hours.
The LightBug Zero and the LightBug Pro can be charged
using the included magnetic Micro USB charging cable
either via wall adapter or via USB port.
It is advisable to use an adapter plugged into a power
socket rather than using a computer USB port or similar.
Hint: Our trackers support Quick Charging! With Quick
Charge, you can fully charge a depleted Pro tracker in just 2.5
hours.
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When connecting the magnetic Micro USB charging cable
to the tracker you will hear a beep and the battery LEDs
will light up.
While charging, the battery LEDs display the charge of the
device like a power bank:
1st LED light blinking orange – the device is 0%-25%
charged and charging
2nd LED light blinking orange – the device is 25%-50%
charged and charging
3rd LED light blinking orange – the device is 50%-75%
charged and charging
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4th LED light blinking orange – the device is 75%-99%
charged and is charging.
The battery LEDs will turn off once the device is fully
charged.
Battery Status
When the device is not charging, press the button on the
tracker for less than 1 second to display the current charge
of the tracker. 1-4 of the battery LEDs will glow orange:
1 LED – device is 0%-25% charged
2 LEDs – device is 25%-50% charged
3 LEDs – device is 50%-75% charged
4 LEDs – device is 75%-100% charged
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Activating your tracker
To activate your tracker, you will need to download the
LightBug App on your smartphone or visit our web portal:
https://lightbug.cloud/
Creating an account:
Once you have downloaded the LightBug App or visited
our web portal, you will need to register an account if you
do not already have one.
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Linking your first tracker to your account:
After creating a new account, the LightBug App or the web
portal will guide you through the simple steps to link your
tracker to your account.
Step 1: Entering Serial Numbers
Enter your tracker Serial Number. The serial number is on
the back of the LightBug Zero and on the side of the
LightBug Pro.
Hint: If you have Bluetooth enabled while using the LightBug
App, it will automatically detect the device serial number and
fill it in for you.
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Step 2: Setting up your Data Plan
Choose a data plan. You can change your plan and billing
period later on.
Note: The Standard Data Plan allows for up to 6 location
updates per day and disables motion detection, while the
Unlimited Data Plan has no restrictions.
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Step 3: Adding billing information
Add your billing information so that your tracker will
remain active after your free trial period.
Caution: Your LightBug tracker will not activate if you do not
add your billing information.
You will not be charged until your free trial period is
over.
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Adding more trackers to your account:
If you would like to add more trackers to the same
account, you will need to be logged into the desired
account and then follow the steps outlined in this section
of the User Manual.
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Pairing your Lightbug Tracker to
your smartphone
Now that you have activated your tracker, you can pair it to
your smartphone enabling features such as Bluetooth safe
zone, tracker alarm and ranging functionality.
Pairing your tracker via BlueTooth
It is not possible to pair your tracker on the Lightbug web
portal, you must install the Lightbug App to pair and use
these features.
Your tracker should be at hand or close by. If your tracker
is more than 40m away, pairing will be unsuccessful.
Step 1: Select the tracker
On the Map page of the Lightbug App press ‘Range’
Note: If you already have more than one tracker on your
account, you will first need to select the tracker you would like
to pair using the drop-down arrow.
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Step 2: Pair the tracker
A pop-up page will appear with details on how to pair the
tracker to your smartphone.
Make a note of the passkey, and select ‘Use paired phone
as safezones’ if you would like to receive reduced location
updates when the tracker is in range of your smartphone.
Press ‘Pair’.
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When prompted, enter the passkey and press ‘Pair’
Note: Pairing can take 30 seconds. The pairing request will
not show the tracker’s serial number. Instead, it will show the
tracker’s Bluetooth name, which begins with ‘LB’ as shown
below.
Your Lightbug GPS tracker is now paired to your
smartphone as shown on the App.
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If Bluetooth pairing is unsuccessful
If your GPS tracker cannot pair to your smartphone, please
follow the steps below to pair using your smartphone’s
Bluetooth settings.
Step 1: Smartphone’s Bluetooth settings
Keep the noted passkey, leave the Lightbug App and go to
your smartphone’s Bluetooth settings and select your
tracker.
Hint: The device’s name will start with ‘LB’
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Step 2: Pair the tracker
A pop-up page will appear, enter the noted passkey and
press ‘Pair’. The tracker will now show as connected on the
Bluetooth settings page.
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3. Restart the Lightbug App
Force close the Lightbug App and restart. The tracker will
now show as connected on the App.
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Configuring your LightBug Tracker
using the setup wizard:
You can always change the settings on your tracker via the
Settings tab:
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Configuration Mode
Select the configuration mode best suited to your needs.
1. Easy Mode - designed to provide the most
optimised settings for common use cases.
2. Flexible Mode - designed to give you a little more
control but is still easy to set up.
3. Advanced Mode - this mode is only recommended
if you have spoken to our support team first.
Advance mode set-up will not be covered in this
manual. (Use at your own risk)
Easy Mode
Based on our experience, Easy Mode is designed to
provide the most optimised settings for common use
cases.
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Step 1: Customise your device
Give your tracker a name and dot colour so you can quickly
identify it if you have more than one tracker on the same
account.
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Step 2: Select the device mode
There are two device modes available in Easy Mode, you
will need to pick the one best suited to your use case:
1) “Long Battery Life” - which disables motion detection
and switches the device to a fixed update mode. You will
receive updates at fixed intervals, regardless of whether
the tracker has moved.
2) “Motion Tracking” - which enables motion detection on
your device. It works great if you want to receive an alert
when the tracker moves or if you need to see more refined
information about where your tracker has been.
Caution: This mode uses more power and hence will cause
a shorter battery life per charge.
Note: You will need to be on the Unlimited Data Plan to utilise
this mode.
If you decide that the “Long Battery Life” mode is best for
you, then follow the steps directly below. If you would
prefer the “Motion Tracking” mode, skip to the specific
steps for that plan.
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Easy Mode: Long Battery Life
This step allows you to configure how often you want the
tracker to update its location based on your desired
battery life.
Note: The battery life estimates may vary. Actual battery life
may be significantly less than the mentioned values in poor
signal areas.
Power Budgeting
This feature is not mandatory but is helpful to guarantee a
minimum battery life as it restricts the amount of power to
be used when transmitting location updates, so if the
conditions are not so great and the tracker has to use a lot
of power to transmit, it will ignore the location update and
try again later if the conditions are better.
Examples of when this will be useful are:
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1. In very low signal areas, i.e. underground parking,
rural areas.
2. If the tracker is in a metal container, i.e. delivery
vehicle, cargo ship.
3. For any other scenario where the tracker uses too
much time for a single transmission.
Caution: Up to 30% of updates may be dropped. If the
device cannot obtain a location and transmit within the
allocated power budget, that update will be abandoned
and the app may not show the latest position.
Strict Budget
Where the device is outdoors with generally good network
conditions, you may want to enable strict power
budgeting. This reduces the maximum amount of power
each update can take, extending the guaranteed minimum
life, but it will not work for devices in average to poor
signal areas.
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Caution: Up to 80% of updates may be dropped with Strict
Budget enabled.
Note: These settings are automatically saved and will be
applied at the next location update. Alternatively, to apply the
new settings immediately, press the button on your tracker for
3 seconds.
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Easy Mode: Motion Tracking
This step allows you to configure the desired update rate
for when the device is moving and when stationary.
Hint: Longer intervals between location updates will increase
battery life.
Update Rate: This is the rate at which the tracker will send
a location update when motion is detected.
Beacon Rate: This is the rate at which the tracker will send
a location update when no motion is detected. This is used
to confirm that the tracker is operational and enables the
tracker to download any setting changes or firmware
updates.
Home Setup - Wifi Network
If your device is often at home, ignoring motion detection
when in range of your home Wi-Fi network can help
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increase battery life. All you need to do is enable this
feature and input your network name.
Caution: There may be a delay between your device
leaving home and motion detection be re-enabled. Do not
use this setting if you need fast alerts.
Note: These settings are automatically saved and will be
applied at the next location update. Alternatively, to apply the
new settings immediately, press the button on your tracker for
3 seconds.
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Flexible Mode
This mode gives you a little more flexibility with the
settings but is still easy to set up.
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Step 1: Customise your device
Give your tracker a name and dot colour so you can quickly
identify it if you have more than one tracker on the same
account.
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Step 2: Motion Detection
At this step, you can choose whether the device should
increase its reporting frequency when moving. If enabled,
you will have the option to adjust motion sensitivity. This
will change how sensitive your LightBug tracker is to
motion.
Motion Detection: Enabled
This step allows you to configure the desired update rate
for when the device is moving and when stationary.
Hint: Longer intervals between location updates will increase
battery life.
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Update Rate: This is the rate at which the tracker will send
a location update when motion is detected.
Beacon Rate: This is the rate at which the tracker will send
a location update when no motion is detected. This is used
to confirm that the tracker is operational and enables the
tracker to download any setting changes or firmware
updates.
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Home Setup - Wi-fi Network
If your device is often at home, disabling motion detection
when in range of your home Wi-Fi network can help
increase battery life. All you need to do is enable this
feature and input your network name.
Caution: There may be a delay between your device
leaving home and motion detection be re-enabled. Do not
use this setting if you need fast alerts.
Note: These settings are automatically saved and will be
applied at the next location update. Alternatively, to apply the
new settings immediately, press the button on your tracker for
3 seconds.
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Motion Detection: Disabled
This step allows you to configure how often you want the
tracker to update. This will be a fixed location update rate.
Note: These settings are automatically saved and will be
applied at the next location update. Alternatively, to apply the
new settings immediately, press the button on your tracker for
3 seconds.
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Using the LightBug App and Web
Portal
The LightBug App is available for both Android and iOS
devices. You can also access your account from any
browser (including smartphone browsers) by visiting
https://lightbug.cloud/
Caution: The web portal works and functions exactly as
the LightBug App, but you will only receive notifications to
your phone if you have the App installed.
Further guidance and detailed step by step guides can be
found on the support page of our website.
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The Map
The app automatically opens to the Map page. Here you
can see all your devices at their latest positions on the
Map.
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Map View Settings
To change the Map view settings, click on the layer icon.
Here you have different viewing options:
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Getting a Quick Overview of Your Devices
If you would like a quick overview of the devices and their
latest position details as well as their battery status, click
the drop-down arrow.
Caution: Please note that this information is sent along
with every location update, meaning if your last location
update was 2 days ago, the battery status you are seeing
is what it was 2 days ago.
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Getting Device Information & Location History
You can get more information about the device by
selecting it:
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Bluetooth Ranging Functionality
If you have paired the tracker to your smartphone, you will
also have the option to use the ranging functionality, a
feature that helps you find your tracker if it has been
misplaced. Press ‘Range’ to use it.
Note: To use this feature, the message must show as ‘Device is
nearby’. If the ‘Device is not in range’ (more than 40m away) it
is possible to use the ranging feature to locate your device.
The blue circle will fill up with colour as you get closer to
the tracker. We recommend slowly walking around and
using the bible circle to get a better idea of where the
tracker is.
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Note: Bluetooth cannot be used to reliably yield a direction. It
uses signal strength to determine if you are close or far from
the tracker.
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Device Information
The ranging functionality also displays additional tracker
information, however, this information is rarely needed by
the User. Our technical team may require this data in
certain situations where the tracker is not communicating
with our back end.
Device Mode: the motion status of the tracker. This will
either show as ‘stationary’ or ‘moving’.
GPS Status: whether the tracker is utilising GPS to
determine the location. This will show as ‘off’, ‘searching’,
‘locked in’ or ‘no signal’.
Network Status: whether the tracker is communicating
via GSM (2G or 4G). This will show as ‘off’, ‘searching’,
‘connected’ or ‘no signal.
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Settings
Within the Settings tab, you can update your tracker
settings, create various types of notifications, create tags
and update your billing information and data plan
subscription.
Configuration
The Configuration page will allow you to update your
tracker’s settings. You can find a step-by-step guide on how
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to update your tracker’s settings on the Configuration
section of this User Manual.
Notifications
The Notification page allows you to manage your alerts
and notifications.
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Status Alerts
Low Battery alert will trigger when the battery level
reaches 30%. You can also trigger this when the battery
level is 15%.
Motion
Enable and disable the motion alert types you would like
notifications for:
All new locations when moving alert will trigger when
new location updates are sent by the tracker,but only
when there is motion.
Device starts moving alert will trigger when the device
when a stationary tracker starts moving.
Device stops moving alert will trigger when a moving
device becomes stationary.
A fall is detected alert will trigger when the tracker has
been dropped.
Tampering is detected alert will trigger when possible
device tampering is detected.
Delivery
To update how you are notified, you will need to go to the
Account tab. There you can enable mobile push
notifications, email alerts and API push notifications.
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Zones
To set various geofencing alerts, you will need to go to the
Geofence Editor Section in the Account tab.
Note: A Geofence (sometimes called a GPS safe-zone) is a
virtual border around a specific area. You can set up alerts for
when your device enters/leaves this specific area.
Tags
This feature enables you to create tags for your trackers so
that the tags appear on your device list, reports and help
you with future searches.
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Data Plan
The Data Plan page allows you to manage your trackers,
subscription and billing information.
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Updating billing information
If you wish to update your billing details, you can do so
here.
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Enter the card details of the account you now wish to be
billed from. Remember to tap ‘save’ so that your new
billing information is updated.
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Adding more trackers to your account
If you would like to add more trackers to the same account
that you are logged in to, click on ‘Add new device’. Enter
the serial number of the device and click ‘Add’. If you would
like to update the settings of this tracker, follow the steps
outlined here.
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Changing data plan
In the Settings tab, you can change the data plan of your
device.
You will see a selection of data plans and their prices.
Select the plan that you would like the device to be on.
Note: The Standard Data Plan will allow for up to 6 location
updates per day and the motion detection feature will be
disabled. This plan is designed for long-term asset tracking.
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Deactivating your tracker
If you would like to stop any further billing, follow these
simple steps:
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The pop-up will prompt you to confirm that you would like
to cancel the service.
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Reactivating your tracker
If you would like to reactivate your tracker, follow these
simple steps:
You will see a selection of data plans and their prices.
Select the plan that you would like the device to be on.
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Reports
Reports are a great tool to get meaningful data from the
location history. You can access the Reporting tab by
clicking here:
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General Reports
Below is a list of all the General Reports and the
information each provides:
1) Status Report: This shows the latest information
the Portal has on each tracker such as location,
status and last connection.
2) Route Report: This report shows all the street
addresses the tracker visited with the timestamps.
3) Trip Summary: This report shows the positions
where the tracker has been stationary, the start
and stop locations of every trip along with distance
and speed.
4) Detailed Trip Report: This report shows all the
street addresses the tracker visited grouped into
trips and includes all the locations the tracker was
stationary in and for how long. This report also
includes speed and distance if the tracker has been
on the move.
5) Distance Report: This shows the total distance
travelled between two dates.
Note: The distances are calculated as straight lines
between each location update and may not accurately
reflect actual distances travelled.
6) Speeding Report: This report allows you to set the
maximum speed for each tracker and display all
the instances where the maximum speed has been
exceeded.
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Zone Reports
Below is a list of all the Zone Reports and the information
each provides:
1) Zone Report - by time: This report shows the entry,
exit, and the time spent in each zone sorted in
chronological order
2) Specific Zone Report: This report shows the entry,
exit and time spent in each zone, sorted by Zone
name.
3) Live Zone Status: This report groups devices by
currency zone or zone type.
4) Trip Count Report: This calculates the number of
trips between two Zones defined by the user.
Vehicle Reports
Below is a list of all the Vehicle Reports and the
information each provides:
Note: These reports apply for vehicle-powered trackers only.
1) Vehicle Activity: This report shows a breakdown of
the vehicles activity in the following 4 categories:
Moving with the ignition on, moving with the
ignition off, stationary with ignition on (idling) and
stationary with ignition off.
2) Vehicle Summary: This is a summary report
showing:
➢ Number of trips
➢ Total trip time and average
➢ Total trip distance and average
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➢ Totals of: Ignition on time, idle time, off
time and total distance travelled.
3) Vehicle Events: This report shows all the following
events:
➢ Ignition on/off
➢ Moving or idling
➢ Over speeding
➢ Entering or leaving a Zone
Sensor Reports
Below is a list of all the Sensor Reports and the information
each provides:
1) Temperature
Report:
This
report
shows
temperature readings by time
2) Proximity Report: This report shows a log of
proximity to other devices, based on Bluetooth
signal.
3) Battery Performance Report:
This shows the
battery voltage over time and the number of points
sent during a selected timeframe.
Note: You can also see a graphical representation of this
data by clicking on this icon on the Map tab:
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Setting Up Automatic Report Delivery
Automatic reports can be emailed to you for all the devices
on your account by following the steps below:
1) Choose the report type.
2) Click on the mail icon.
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3) Enable automatic route reports and complete the
required information. To save the automatic report
delivery, click ‘done’.
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4) Confirm the details of the scheduled report
delivery by clicking ‘save’.
Exporting Reports
You can export Reports by following the steps below:
1) Choose the report type.
2) Click on the highlighted The report will download
as an Excel file.
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Notifications
The notifications tab allows you to see a log of the
notifications triggered within the selected dates and times.
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Account
My Account
This tab allows you to set account preferences, delete your
data or change your password.
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Preferences
Here you can control how things are displayed on your App
and Portal.
List of Preferences and what they do
Use Imperial Units: Changes distance and speed units from
kilometres to miles.
Hide Wi-Fi Locations: Hide the Wi-Fi-based locations that
the tracker has collected. Please note this option is only
available for certain trackers. This option will not stop the
tracker from sending these locations, it will only stop
displaying them.
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Disable Trip Grouping: When left unchecked, the portal will
group the movement of the trackers into trips with start
and stops.
Disable Map Tilt: The Map will not tilt when playing back
trips.
Hide Device Names: This will hide the name of each device
below the markers on the Map.
Details
If you wish to update your email address, you will need to
contact us directly.
To update your billing information, click
. This
will redirect you to the Settings page. You can find steps on
how to update your billing information here.
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You can add a new device to your LightBug account by
clicking
find the steps to add a new device here.
. You can
Log Out
This will log you out of your
account.
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Notifications
Customise how you would like to be notified of alerts.
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Enabling ‘Mobile Push’ will send alerts as notifications to
your smartphone.
Caution: Mobile Push alerts do not work for the web portal.
You will need to download the LightBug App on your
smartphone for this to work.
Enabling ‘Email’ will allow you to set which email you would
like to receive the alerts on.
Notification Log means that the Notification tab will log all
triggered notifications and alerts.
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Change Account Password
Here you can change your password.
Note: If you have forgotten your password or you are having
any difficulty with this, please contact us.
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Geofences
Here you can view, edit and delete all your geofence (also
known as GPS safe-zones).
Create a Geofence
To create a new geofence, click on the
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icon.
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Configuration
Name: Here you should choose the most appropriate
name for your geofence. This name will be displayed on
every notification you get for this alert.
Alert: You can choose to be notified/alerted when the
device:
➢ Is outside the geofence
➢ Is inside the geofence
➢ Crosses the boundary of the geofence
Additional Conditions: You can add conditions where an
alert will only be triggered if these conditions are met.
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These conditions include speed (for select tracker models)
and time.
Notification Delivery: Choose how you like to be notified of
the alert. This can be updated on the Settings page.
Devices
Here you can enable the alert for all devices on your
account. Alternatively, you can enable the alert for specific
trackers only by selecting the required tracker. This tracker
will be added to the selection.
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Boundary
Here is where you create the geofence. Just follow the
simple steps below:
1. Locate the area you would like the geofence to be.
You can use the search bar to help you with this.
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2. Choose the shape of geofence
3. Tap the Map to add points and create your
geofence. The safe zone can be a standard or
custom irregular shape by joining up the points.
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4. Click the first point in the geofence to confirm the
shape. The geofence will turn blue to confirm that
it is now saved.
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Delete Geofence
If you wish to delete a geofence, click.
Edit Geofence
Edit the geofence and make the needed changes by
following the steps outlined above.
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How Things Work Under the Hood
How the Location Technologies Work
LightBug trackers utilize three location technologies in this
order:
1) GNSS location: This is the most accurate location
type
and
utilises
satellites
(4
different
constellations: GPS, GLONASS, Galileo, Beidou for
the best accuracy). It requires a direct line of sight
with the sky to work. Meaning it will work best
when outdoors or near windows that can see the
sky. The accuracy is usually between 0.5 - 10
meters.
2) WPS (WiFi Positioning System) location: If GNSS
fails the tracker will use any WiFi signals around to
figure out its location. The accuracy is usually
between 10 - 40 meters.
3) Cell tower triangulation: This is the least accurate
location type but it is the last resort if everything
else fails. The tracker will use GSM towers and
triangulate to give you a location update that can
have an accuracy of 200m - 2km.
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Simple Troubleshooting
Button Presses
If, for whatever reason, your tracker is not responding or
behaving as it should, you can reset the device by pressing
and holding the button. This will not affect your saved
settings.
How long you press and hold the button on your Lightbug
tracker affects the actions performed.
Quick Button Press
Pressing the button for less than 1 second will display the
following information on the LED indicators (from left to
right).
Battery - this indicator shows the current charge of
the tracker. 1-4 LEDs will glow solid orange:
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1 LED – device is 0%-25% charged
2 LEDs – device is 25%-50% charged
3 LEDs – device is 50%-75% charged
4 LEDs – device is 75-100% charged
GPS signal* – this indicator shows whether GPS is
detected. It glows solid orange when operational, but
glows solid red when GPS is unavailable. It is normal for
GPS to be unavailable when the tracker is indoors.
GSM signal* – this indicator shows the GSM signal
strength. It glows solid orange when operational, but glows
solid red when GSM is unavailable. GSM may not be
available in areas with poor cell phone coverage.
*The signal indicators are for diagnostic purposes only.
1-3 Second Button Press
Pressing and holding the button for 1-3 seconds will force
a location update (this will update any pending settings,
but not affect any saved settings). The battery LEDs will
flash from left to right in a cycle, and you will hear a small
beep.
15 Second Button Press
Pressing and holding the button for 15 seconds will force a
hard reset (this will update any pending settings, but not
affect any saved settings). This button press is
recommended if you are facing network related
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performance issues. The battery LEDs may go blank for a
second, but then will flash from left to right in a cycle, and
you will hear a small beep.
Why are location updates not instant?
Generally, location updates are not instant as it takes time
to get a GPS fix and if that fails, the other location
technologies come into action. After the location data is
collected, the tracker has to connect to the internet via the
GSM network in order to send the location information.
Why is my tracker not transmitting?
Always give your tracker a couple of minutes to send a
location update, and if that fails:
-
Make sure you have an active data plan on your
tracker
Make sure your tracker is charged. Some battery
drain might have occurred for a number of reasons
Force a location update (hold tracker button for 3
seconds)
Perform a reset (hold tracker button for 15
seconds)
Ensure the tracker is in an area with good GSM
coverage
Place the tracker outside for 5 minutes after
completing all the above
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Why is my
locations?
tracker
giving
inaccurate
Location accuracy depends on several variables. Please
refer to the How the Location Technologies Work section
for more details on how these technologies work.
There are a few good practices that help improve the
location accuracy of your tracker.
-
-
-
Avoid surrounding your tracker with metals as they
block GPS and GSM signals
To allow for more GPS locations to occur, try to
place your tracker somewhere with a good line of
sight with the sky
Try to place your tracker with the logo facing up
Increase GPS timeout. Please refer to the manual
configurations section and find out how to change
the GPS settings
Make sure you have the correct settings. You might
need to tweak your advanced settings. If you are
unsure, please get in touch and we will assist!
Why is my battery not lasting as long as
advertised?
The advertised values are general guidelines. In reality,
there are many variables that affect battery life, such as:
-
-
Where the tracker is mounted: with a clear line of
sight with the sky, the tracker will use less power
per location update
Is the tracker indoors? If the tracker is indoor, more
power will be used as the tracker will try to look for
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-
a GPS fix before attempting to locate itself via WPS
or GSM. Find out more about this under the How
the location technologies work section
Make sure you have Wi-Fi and GPS Safe Zones set
up where applicable
Motion sensitivity: maybe your tracker is sending
more location updates than it should because the
motion sensitivity is too high. This usually occurs
when the tracker is stationary but still sending
location updates. Reduce the motion sensitivity via
your flexible configurations page.
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