HunterDouglas Duette Installation Operation Care

Installation • Operation • Care
Duette Honeycomb Shades
®
Vertiglide Side Stack Design
PowerView Gen 3 Automation
™
®
CONTENTS
GETTING STARTED................................................................1
Product View (Left Stack).......................................................1
Dual Operation........................................................................2
Tools and Fasteners Needed..................................................3
INSTALLATION.......................................................................4
Installation Brackets Required...............................................4
Installation Overview..............................................................4
Outside Mount........................................................................6
Inside/Ceiling Mount............................................................10
Install the Fabric Stack.........................................................12
Mount the PowerView® Gen 3 Control Button.....................24
Connect the Power Source...................................................26
Testing the Shade.................................................................29
Calibration Reset Requirement............................................29
OPERATION...........................................................................30
Operating the PowerView® App and Gen 3 Remote............30
Resetting the Shade.............................................................32
INSTALLATION - VALANCE................................................33
Valance Types.......................................................................33
Valance Attachment.............................................................34
Room Divider Installation.....................................................39
TROUBLESHOOTING...........................................................40
CARE......................................................................................45
Removing the Shade ............................................................45
Cleaning Procedures.............................................................45
DECLARATIONS...................................................................47
CHILD SAFETY......................................................................48
WARRANTY..........................................................................49
Questions?
Call Hunter Douglas Consumer Support at (800) 789-0331.
© 2022 Hunter Douglas. All rights reserved. All trademarks used herein are the property of Hunter Douglas
or their respective owners.
GETTING STARTED
Product View (Left Stack)
Headrail
Installation
Brackets
Manual
Control Button
Cord
Tensioners*
Ribbon Cable Clip*
Gear Box
Motor
Battery
Wands
Moving
Rail
Bracket*
Tension
Cord
Fabric Carriers
Stationary
Rail
Bracket
Handle
Stationary
Rail
Moving
Rail
Inside
Mount
Adaptor
Stationary Rail
Bottom Bracket
*Located inside headrail
1
GETTING STARTED
Thank you for purchasing Hunter Douglas
Duette® Vertiglide™ Honeycomb Shades.
With proper installation, operation, and care,
your new shades will provide years of beauty
and performance.
To get started, unpack the shade and
remove all foam/packaging materials.
Check that all parts shown on the packing
list are included with the order. Please
thoroughly review this instruction booklet
before beginning the installation.
Do Not
Unwrap
Cords
Yet
IMPORTANT: Cords are wrapped around
a cord organizer located approximately 6"
from the top of the moving rail. Please
do not unwrap the cords until instructed to do so.
Dual Operation
An innovative feature of Duette® Vertiglide™ with PowerView® Gen 3 Automation is dual
operation: your shade can be operated either by hand (manual) or with the PowerView
Gen 3 remote (automated). The drive belt automatically disengages after each automated
use, allowing the shade to be traversed manually. When the remote is used, the drive belt
automatically re-engages for automated operation.
With dual operation, the PowerView App can be used for precise positioning of the shade.
The App knows the position of the shade when the motor re-engages, so if the shade has
been moved manually, the App positions the shade correctly.
2
GETTING STARTED
Tools and Fasteners Needed
■ Flat blade and magnetic-tipped Phillips screwdrivers
■ Level (laser level is recommended)
■ Measuring tape and pencil
■ Power drill, 3⁄32" drill bit, and 1⁄4" hex driver
■ Scissors
In addition, you will need fasteners designed to work with your specific mounting surface(s).
■ #6 Hex Head Screws (Provided). Two 11⁄2" screws are provided per installation bracket.
■ Longer #6 Hex Head Screws (Not Provided). If using spacer blocks, use #6 screws
long enough for a secure attachment.
■ Speed Nuts and Screws (Provided). Extension brackets come with speed nuts
and screws.
■ Drywall Anchors (Not Provided). Use drywall anchors when mounting into drywall.
#6 x 11∕2"
Hex Head Screw
(Provided)
Longer #6 Hex Head Screw
for Use with Spacer Blocks
(Not Provided)
Speed Nut
and Screw
(Two Provided with
Each Extension Bracket)
3
INSTALLATION
Installation Brackets Required
The number of installation brackets required varies with
headrail width, as shown in the table.
NOTE: Two installers are recommended for
shades over 84" wide.
Shade
Width
Brackets
Required*
12" – 31"
2
311⁄8" – 66"
3
661⁄8" – 96"
4
961⁄8" – 139"
5
139 ⁄8" – 168"
6
1
Installation Overview
*Use all brackets provided
Installation of Vertiglide™ shades varies based on the shade mounting type, stacking
configuration, and the valance type selected.
Mounting Types and Window Terminology
■ Review the mounting types and basic window terminology illustrated below. Determine
if your shade is an outside mount or inside mount. For ceiling mount applications, refer to
the inside mount instructions.
Molding
Head Jamb
Jamb
Jamb
Window or
Patio/Sliding Door
Floor
4
Outside Mount
Shade mounts outside
door or window opening.
Inside Mount
Shade fits within door
or window opening.
INSTALLATION
Stacking Configurations
■ Determine which Vertiglide stacking configuration you are installing: left stack or right stack.
■ If a sliding glass door opens from the right side, a left stack configuration is best. If the
door opens from the left side, a right stack configuration is best.
Left Stack
Right Stack
NOTE: A left stack configuration is shown throughout these instructions. Procedures for a
right stack configuration are the same but at opposite sides of the fabric stack and headrail.
Next Step
■ Refer to the page below based on your shade mounting type:
➤ Outside Mount — Page 6
➤ Inside/Ceiling Mount — Page 10
5
INSTALLATION – OUTSIDE MOUNT
Outside Mount
Mount the Installation Brackets
■ Center the headrail over the window opening at the desired height. Measure the width of
the window and use a pencil to mark the center of the window. Measure the width of the
headrail and mark the center of the headrail. Line up the center marks.
End of Headrail
8"
Space Evenly
Space Evenly
8"
Window/Door Opening
■ Mark end bracket locations 8" in from each end of the headrail.
➤ Mark the locations of any additional brackets, spaced evenly between the two end
brackets. Mount into wood whenever possible.
■ Determine where to place the top of the installation brackets.
➤ Add the desired floor clearance to the ordered
height of the shade. The ordered height can be
found on the shipping box, headrail, or shade
bag. A minimum of 1⁄2" floor clearance
is recommended.
➤ Measure the total distance up from the floor.
This is where to place the top of the
installation brackets.
Top of
Bracket
Ordered
Shade
Height
➤ A minimum flat vertical surface of 11⁄4" is
required to mount the brackets.
CAUTION: The rear of the brackets must be
flush against a flat mounting surface. Do not
mount brackets on curved molding.
6
Floor Clearance
INSTALLATION – OUTSIDE MOUNT
■ Center the brackets on your marks and mark the screw holes.
➤ When using extension brackets, mark two screw holes per bracket.
■ Drill the screw holes using a 3⁄32" drill bit.
CAUTION: Use drywall anchors when mounting into drywall. Use the drill bit size
recommended by the manufacturer.
■ Attach the installation or extension brackets using the screws provided.
IMPORTANT: The front edges of the brackets must be level and aligned to each other.
■ If using extension brackets, attach an installation bracket to
the underside of each extension bracket using the provided
screws and speed nuts.
7
INSTALLATION – OUTSIDE MOUNT
■ If using spacer blocks, first attach the installation bracket to the
1⁄2" spacer block before stacking additional spacer blocks or
shims together.
➤ Insert the legs of the installation bracket into the tabs on the spacer
block.
Tab
➤ Then rotate the installation bracket back.
➤ Use a maximum of three spacer blocks (11⁄2") per
installation bracket.
■ Attach the spacer blocks and installation brackets
with #6 hex head mounting screws long enough
for a secure installation. (Longer screws are
not provided.
➤ The top of the spacer blocks should be at the
Tab
Maximum
11∕2"
Longer Screw
(Not Provided)
desired shade height.
➤ The front edges of the installation brackets
must be level and aligned to each other.
CAUTION: Use drywall anchors when mounting
into drywall.
CAUTION: The rear of the spacer blocks must be
flush against a flat surface. Do not mount spacer
blocks and installation brackets on curved molding.
Shim
IMPORTANT: The provided 11∕2" screws can
only be used with a maximum of one 1∕8" shim.
You will need to supply longer screws
if additional clearance is required.
A minimum 11∕4" length of screw threads must
extend beyond the last spacer block or shim.
Use appropriate wall anchors when mounting
into drywall.
11∕4" Minimum
Maximum of One
Shim with Provided
11∕2" Screws
2" (Not provided; up to 5∕8" of spacer blocks/shims)
21∕2" (Not provided; up to 11∕8" of spacer blocks/shims)
3" (Not provided; up to 11∕2" of spacer blocks/shims)
Never use more than 11∕2" of spacer blocks/shims!
8
INSTALLATION – OUTSIDE MOUNT
Mount the Headrail
■ Mount the headrail into the installation brackets. Do not remove any components from the
headrail. Both end plates should remain attached to the ends of the headrail.
➤ Carefully align the headrail with the end marks on the mounting surface. Headrail
position cannot easily be adjusted after the headrail is mounted. (Remember that the
end of the gear box is the end of the headrail on the stacking side.)
➤ Place the front groove on the headrail onto the front lip of the installation brackets.
➤ Rotate the rear of the headrail up and push back until the headrail snaps in place.
Align Headrail with End Marks
Place Groove onto
Front of Bracket
Align End of
Gear Box with
End Mark
Snap in
Place
Proceed to “Install the Fabric Stack” on page 12.
9
INSTALLATION – INSIDE MOUNT
Inside/Ceiling Mount
Mount the Installation Brackets
■ Mark 8" in from each jamb. This marks the center points of the two end brackets.
➤ Mark the locations of any additional brackets, spaced evenly between the two end
brackets.
8"
Jamb
Space Evenly
Space Evenly
8"
Window/Door Opening
Jamb
■ Center the brackets on your marks and mark the screw holes.
➤ The minimum casement depth for mounting the installation brackets is 1⁄2". Mark both
of the winged screw holes with shallow mounting depths.
➤ The minimum casement depth for a
fully recessed mount varies with
valance type and fabric pleat size, as
shown in the table. Mark the center
screw hole when depth permits.
Minimum
1
∕2"
Valance
Type
Aluminum
Alternative
Wood
Fully Recessed Depth
3
⁄4" Pleat 11⁄4" Pleat
37⁄8"
45⁄8"
41⁄4"
5"
Use Center Hole
When Depth Permits
■ Drill the screw holes using a 3⁄32" drill bit.
CAUTION: Use drywall anchors when mounting into drywall. Use the drill bit size
recommended by the manufacturer.
10
INSTALLATION – INSIDE MOUNT
■ Attach the installation brackets using the screws provided.
IMPORTANT: Be sure the front edges of the installation brackets are level and aligned to
each other. Use shims if necessary to level the brackets.
Mount the Headrail
■ Mount the headrail into the installation brackets. Do not remove any components from the
headrail. Both end plates should remain attached to the ends of the headrail.
➤ Place the front groove on the headrail onto the front lip of the installation bracket.
➤ Position the end of the headrail opposite the fabric stack flush against the jamb.
This leaves a gap on the stationary rail side. The stationary rail fills this gap when
anchored.
➤ Rotate the rear of the headrail up and push back until the headrail snaps in place.
Place Groove onto
Front of Bracket
Snap in
Place
Gap
Left Stack Shown
Flush
11
INSTALLATION
Install the Fabric Stack
NOTE: The installation procedures that follow are the same for inside and outside mounts,
except where indicated.
Prepare the Fabric Stack
■ Start with the left fabric stack. Insert the left bracket of the stationary rail bracket into the
vertical rail (on the side where the fabric stacks).
Continue to
Slide Bracket
Insert Bracket
into Grooves
➤ The bracket fits into the grooves on the rear of the vertical rail.
➤ Insert the bracket until it is seated and the bracket catch snaps into the hole on the
back of the rail. Check that the bracket catch is fully engaged.
Bracket Catch
Seated Bracket
12
INSTALLATION
■ Insert the stationary rail bottom bracket into the bottom of the stationary rail.
➤ The bracket fits into grooves at the bottom of the rail.
➤ Insert the bracket with the mounting flanges to the back, away from the fabric stack as
shown. Do not seat the bracket; about 1⁄4" should extend from the rail.
➤ After inserting the bracket, peel off the red label.
Insert Bracket
into Grooves
Install the Fabric Stack into the Headrail
■ Insert the moving rail onto the moving rail bracket.
Rear Grooves
➤ The bracket fits into the grooves on the rear of
the vertical rail. Be sure to fit the bracket into
both rear grooves.
➤ Insert the bracket until the bracket catch snaps
Moving
Rail
into the hole on the back of the rail. Check that
the bracket catch is fully engaged.
13
INSTALLATION
■ Review the diagram below to familiarize yourself with where the fabric carrier wheels fit
inside the headrail. Note that the headrail is notched to allow insertion of the wheels.
➤ Above the notch is a foam block to keep the wheels in place during installation.
Compress the foam to install the fabric carrier wheels.
FRONT
Clear Stem
Fabric Carriers
Black Stem
Fabric Carriers
Foam Block
Above Notch
■ Insert the fabric carrier wheels into the headrail through the notch on the stationary rail
side, compressing the foam block. (Unwrap a small amount of cord from the orange cord
organizer if you need more slack.)
➤ The wheels with clear stems fit into the rear channel and the wheels with black stems
into the front channel.
NOTE: The fabric carrier wheels only fit into the rail the correct way; it is not possible to
install them into the wrong channel.
IMPORTANT: Do not attach the stationary rail bracket until after inserting all fabric
carriers.
Black = Front
14
Clear = Rear
INSTALLATION
■ Install the stationary rail bracket.
➤ Hook the stationary rail bracket to the headrail as illustrated below.
➤ After hooking it to the headrail, you may allow the stationary rail to hang freely.
Stationary
Rail Bracket
Stationary
Rail
■ Position the stationary rail bracket.
➤ To move the stationary rail bracket, pull the bottom of the rail into the room slightly
before sliding the bracket.
➤ Outside Mount: Move the stationary rail bracket so that the stationary rail is aligned
with the end of the gear box.
➤ Inside Mount: Move the stationary rail bracket so that the stationary rail is flush
against the jamb.
Outside Mount
Inside Mount
Align
Flush
Against
Jamb
15
INSTALLATION
■ Outside Mount: Attach the stationary rail bottom bracket. The bracket may be attached
to the wall or floor. In most cases, to avoid drilling into the floor it is attached to the wall.
➤ Level the stationary rail front to back
and side to side.
➤ Attach the stationary rail bottom
bracket using the screw provided.
➤ If you used spacer blocks or extension
Level the
Stationary
Rail
brackets with the installation
brackets, use an extension bracket to
mount the stationary rail away from
the wall.
CAUTION: Use drywall anchors when
mounting into drywall.
Wall
Stationary
Rail
Wall
Stationary Rail
Bottom Bracket
Extension
Bracket
Stationary Rail
Bottom Bracket
16
Stationary
Rail
INSTALLATION
■ Inside Mount: Attach the stationary rail bottom bracket. The bracket may be attached to
the sill or floor. It may also be attached to the jamb using the inside mount adapter.
➤ Be sure the stationary rail is flush against the jamb.
➤ Floor or sill attachment: Attach the stationary rail bottom bracket using the screw
provided.
➤ Jamb attachment: Use the inside
mount adaptor to secure the stationary
rail to the side of the jamb.
— Slide the inside mount adaptor
onto the stationary rail bottom
bracket. Align the screw hole of
the adaptor to face the side jamb
(or side wall).
Jamb
Attachment
— Secure with the provided screw
through the inside mount
adaptor and into the side jamb
(or side wall).
NOTE: If you ordered your shade with a
cut-out, for baseboards or other obstructions, you must use the inside mount adaptor.
CAUTION: Use drywall anchors when mounting into drywall.
Floor or Sill Attachment
Stationary
Rail Bottom
Bracket
Jamb Attachment
Inside Mount
Adapter
Stationary
Rail Bottom
Bracket
17
INSTALLATION
■ Secure the stationary rail bracket using
the provided small screw. Hold the
bracket in place and screw through
either of the two holes on the bracket.
NOTE: Two #8 x 3⁄8" pan head screws
are provided; one is a spare.
Set Cord Tension
■ Unwrap the cord from the orange cord organizer.
➤ Remove any twists by running a finger between the two cords.
➤ Note that both ends of the cords are tied to washers to prevent the cords from slipping
into the vertical rail.
18
INSTALLATION
■ Study the cording diagram below. The cords are connected to the end plate that is
opposite the fabric stack. (In the illustration, the two cords are shaded differently to make
the routing easier to follow.)
➤ One of the washers is anchored to the end plate in the middle slot. The cord is routed
under the end plate and into the slot so that the washer is on the inside of the end
plate, as shown.
➤ The washer on the other cord is trimmed off and the end is tied to the cord tensioner.
Then that cord is looped around the “T” near the front of the end plate.
IMPORTANT: The top of the looped cord must be the portion of the cord coming from the
cord tensioner.
End
Plate
Cord
Tensioner
Cord with
Washer
Rear
Moving
Rail
End Plate
Front
To Cord
Tensioner
Cord with
Washer
19
INSTALLATION
■ Position the cords.
➤ From the outside of the end plate, place the washer on the end of one cord behind the
slot in the middle of the end plate, so that the cord fits into the slot. Pull the cord taut
to seat the washer.
➤ Cut the knot from the end of the other cord and tie the cord to the cord tensioner using
a square knot. (There are two cord tensioners in the headrail; one is a spare.) Trim the
end of the cord to about 1⁄2".
➤ Loop the cord from the tensioner around the “T” near the front of the end plate.
The top of the loop must be the cord from the cord tensioner. Be sure the cord is
not twisted.
Slot
Washer
Top from
Tensioner
Bottom from
Moving Rail
20
Loop Around
the “T”
INSTALLATION
■ Remove slack from the cord by moving the
cord tensioner away from the end plate it is
looped around.
➤ If the tensioner must be moved more
than one-third of the headrail width
away from its end plate to remove
slack, re-tie the knot and trim the
excess cord.
➤ Do not put tension on the cord at this
time. Just remove the slack.
NOTE: Cord tensioner must be placed at
least 5" from the end plate on both sides.
■ Adjust the moving rail to vertical, if
necessary. Work from the front side of the
shade.
➤ Locate the Phillips screws on the
moving rail bracket.
➤ To adjust the bottom end of the moving
rail to the right, loosen the right screw
one-half turn, then tighten the left screw
one-half turn. Repeat until the rail is
properly aligned.
21
INSTALLATION
➤ To adjust the bottom end of the moving rail to the left, loosen the left screw one-half
turn, then tighten the right screw one-half turn. Repeat until the rail is properly aligned.
IMPORTANT: After making the adjustments, check to be sure both screws are tight on the
moving rail bracket. To prevenet screws from falling out, do not overly loosen the screws.
Left Stack
Right Stack
= Tighten
= Loosen
22
INSTALLATION
■ Tension the cord.
IMPORTANT: When the cord is properly tensioned, the moving rail slides easily yet holds
its position anywhere along its travel.
➤ Slide the cord tensioner along its channel in the headrail until the cord is taut.
➤ Manually open and close the fabric stack several times. This
evenly distributes tension throughout the shade. Use a level to
ensure the top and bottom of the shade are straight.
➤ If necessary, readjust the cord tensioner by sliding it until the cord is taut. Check to
ensure the proper tension. Make any needed adjustments by sliding the cord tensioner
in its channel so that the moving rail slides easily and holds its position anywhere
along its travel.
23
INSTALLATION
Mount the PowerView® Gen 3 Control Button
The control button is inside the headrail, near
the motor, attached to a wire harness that is
connected to the motor.
■ Remove the control button from the headrail.
➤ Disconnect the 10-pin connector from the
control button.
IMPORTANT: Do not disconnect the wire
harness from the motor.
■ Insert the 10-pin connector through the slot
at the front of the gearbox.
■ Reconnect the 10-pin connector to the
10-pin port on the control button.
➤ The pins in the 10-pin port are offset
toward the button side of the control
button assembly. Be sure to orient the
holes on the connector the same way.
IMPORTANT: Do not force the connector
into the port. If the connector is oriented
correctly, it should fit onto the pins in the
port with little effort.
24
10-Pin Port
Connector Orientation
INSTALLATION
■ Affix the control button to the wall or molding.
➤ Peel the backing from the double-sided tape on the rear of the assembly.
➤ Press the control button onto the mounting surface, as shown.
IMPORTANT: Choose a location where the control button will not be obstructed by the
valance or side rails, and where the wire will not be pinched.
25
INSTALLATION
Connect the Power Source
■ When power is connected to the motor, the LED inside the control button housing will
flash blue twice, then flashes green:
➤ Left stack: Once to indicate the motor has power.
➤ Right stack: Twice to indicate the motor has power.
■ Refer to the appropriate page based on your order.
➤ For battery wands, see below.
➤ For satellite-mounted rechargeable battery wand, see 27.
➤ For the 18V DC Power Supply, see 29.
Battery Wands (If Applicable)
Two battery wands come with Duette® Vertiglide™ PowerView® Gen 3 shades 54" wide or
wider. Shades less than 54" wide will come with one battery wand only.
Plug the Power Cable into the Battery Wands
With two battery wands, the power cable
from the motor splits into a “Y”.
From
Motor
■ Plug the short end of the power cable
from the motor into the socket on the
first battery wand.
First Battery Wand
■ Place the battery wand into the front
channel of the headrail. The front lip on
the channel holds the wand in position.
■ Plug the long end of the cable into the
socket on the second battery wand.
■ Place the battery wand into the front
channel of the headrail.
26
Second Battery Wand
INSTALLATION
One Battery Wand Only (If Applicable)
NOTE: Refer to this section if your order came with one battery wand only.
■ Plug the single power cable from the motor into the socket on the battery wand.
■ Place the battery wand into the front channel of the headrail. The front lip on the channel
holds the wand in position.
Satellite-Mounted Rechargeable Battery Wand
Install the Rechargeable Battery Mount
■ Decide where you want to install the rechargeable battery mount. This may be mounted
behind the headrail, or in any desired location near the window covering. A satellite
battery mount may be installed in any orientation.
➤ Make sure the provided cable is long enough to connect the satellite battery mount
and the shade.
15" Minimum Mounting Length
13"
2"
Power
Socket
End
Allow 2" at power socket end for the extension cable jack.
Minimum flat mounting area = 15" x 1"
1"
CAUTION: The rear of the battery mount must be flush against a flat mounting surface.
Do not install brackets on curved molding.
■ Mark the screw holes.
■ Drill the screw holes using a 3⁄32" drill bit.
■ Attach the battery mount using the screws provided.
CAUTION: Only use the screws provided with the battery mount, designed so that the
screws will install flush with the mount. Protrusion of the screws could result in either the
battery wand not attaching properly causing a failure to connect, or the wand falling out
of the mount. Do not over-tighten.
27
INSTALLATION
■ Connect the power cable from the motor side into the power socket on the rechargeable
battery mount.
NOTE: With longer extension cables, wire retainers (not supplied) are recommended to
secure the cable.
Battery Mount
Power Cable
from Shade
Extension
Cable
(If Needed)
Insert the Battery Wand into the Battery Mount
NOTE: The rechargeable battery wand ships fully charged, so it is ready to install out of the
package.
■ Match the direction of the arrow on the underside of the battery wand with the arrow on
the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
■ Push the battery wand flush into the mount until the battery snaps into place.
CAUTION: Failing to insert wand properly may cause it to fall out of the mount, posing an
injury risk and potentially damaging the wand. Additionally, when mounting on a door, closing
the door with excess force may cause battery wand to dislodge from the mount, also posing
an injury risk and possibly damaging the wand.
28
INSTALLATION
18V DC Power Supply
NOTE: When power is connected to the motor, a blue LED inside
the control button housing will flash to indicate the shade is ready
for operation.
Power cable
from shade motor
■ Plug the power cable from the shade motor into the extension cable.
■ Plug the other end of the extension cable into the 18V DC power supply.
■ Plug the 18V DC power supply into a power source.
Extension
cable
18V DC
Power
Supply
Testing the Shade
Testing the shade with the control button will allow you to ensure that the motor and power
source are working correctly.
■ Press the control button on the headrail
to test operation. If the shade does not
operate, see “Troubleshooting” on page
40.
➤ Press the button to alternately
traverse closed, stop, and traverse
open the shade.
■ The control button can also be used in
combination with the PowerView App for
control of advanced shade functions and home access. Open the App, then press and hold
the control button to see a list of available functions. See “Operating the PowerView®
App and Gen 3 Remote” on page 30 for more information.
Calibration Reset Requirement
Calibration reset is required for Vertiglide™ side stack shades, as it is necessary to recalibrate
the shade's travel limits. To reset your shades, refer to “Calibration Reset” on page 32.
29
OPERATION
Operating the PowerView® App and Gen 3 Remote
Syncing and Programming Your Remote
■ Activate the remote by pulling both plastic tabs from the back battery compartment.
■ Download the PowerView® App for your smartphone or tablet at hdpvapp.com.
■ Open the PowerView App and follow the steps to set up your new shades and remote.
■ Use the PowerView App to program and manage your PowerView Gen 3 remote(s)
as accessories.
■ For more details, refer to the digital PowerView Gen 3 Automation Remote Control Guide.
Basic Operation
■ Wake up the remote by picking it up or pressing ■ STOP.
■ Press group number(s) 1, 2, 3, 4, 5, and/or 6 to select one or more groups. Selected group
numbers light up white on the remote.
■ Press selected group number(s) 1, 2, 3, 4, 5 and/or 6 a second time to deselect one or
more groups. Deselected group numbers are not lit.
OPEN
- Press to traverse the
selected shade(s) open,
uncovering the opening
LEFT ARROW
- No function
ALL
- Press to select
all groups
CLOSE
- Press to traverse the
selected shade(s) closed,
covering the opening
GROUP NUMBERS
Each number represents
a different group
RIGHT ARROW
- No function
FAVORITE
- Press once to send
shade(s) to the
first Favorite position*
- Quickly press twice to
send shade(s) to the
second Favorite position**
STOP
- Stops motion
*The default first Favorite position for the shade is 50% open.
**Both Favorite positions can be updated in the PowerView App > Shade Settings.
30
OPERATION
Further Operation and Programming Information
PowerView® App
The PowerView® App is required to program PowerView Gen 3 shades, remotes, and
gateways. The App is compatible with Apple® and Android™ smartphones and tablets. For
more information regarding setup and operation using the PowerView App, refer to
https://help.hunterdouglas.com/s/powerview-gen-3-manuals.
PowerView® Gen 3 Gateway
The PowerView® Gen 3 Gateway is used to control shades in larger projects as well as
integrate PowerView Gen 3 shades with third-party integration systems. For information
regarding programming of PowerView Gen 3 Gateways, refer to the digital PowerView Gen 3
Automation Gateway Guide.
PowerView Gen 3 Remote
For more information regarding operation and programming of the PowerView Gen 3 Remote,
refer to the digital PowerView Gen 3 Automation Remote Control Guide.
31
OPERATION
Resetting the Shade
Calibration Reset
The calibration reset is used to recalibrate the shade's travel limits. This action is performed
in the PowerView® App.
■ Select Calibrate Shade in the Advanced Options section of the Shade Settings menu in the
PowerView App.
■ The shade will open, then finish in the closed position. When the shade stops moving,
calibration is complete.
Resetting Shade Programming
The PowerView App may be used to modify or reset any shade programming to PowerView
Gen 3 remotes, and gateways. Shades may also be deleted from the PowerView App in the
Advanced Options section of the Shade Settings menu.
Electronic Limit Adjustments
Electronic limits are set at the factory and normally do not require readjustment. For window
treatments that may need additional adjustment or to set custom limit positions, go to Shade
Settings in the PowerView App to adjust limits.
32
INSTALLATION – VALANCE
Valance Types
■ Determine the type of valance you are installing with your shade: Sydney III (aluminum) or
EverWood® Grandover ™ (alternative wood).
Valance Clips
Sydney III Aluminum Valance
Corner
End Cap
¾" Pleat
Size
1¼" Pleat
Size
Return
Valance Clips
Grandover Alternative Wood Valance
Dovetail Brackets
¾" Pleat
Size
1¼" Pleat
Size
Corner
Bracket
Return
33
INSTALLATION – VALANCE
Valance Attachment
Attach Valance Clips
■ Attach the valance clips to the headrail.
➤ Position the bottom of the valance clip under the bottom lip of the headrail.
➤ Rotate the valance clip up to snap it into place on the top of the headrail.
➤ Keep a minimum of 3" between the end of the headrail and the valance clips.
NOTE: Use the valance clips to hold the wire from the motor to the control button in
place.
IMPORTANT: Be sure to avoid areas where the headrail attaches to the installation
brackets.
Headrail
Valance
Clip
■ See the appropriate page for your type of valance:
➤ For Sydney III Aluminum Valance, see“Syndey III Aluminum Valance” on page 35.
➤ For EverWood® GrandoverTM Alternative Wood Valance, see“Alternative Wood
Valance” on page 38.
34
INSTALLATION – VALANCE
Syndey III Aluminum Valance
■ Outside mounts and non-flush inside mounts only: Use the valance corner end caps
to attach a return to each end of the valance.
Corner End Cap
➤ Slide the valance corner end cap onto the valance. Do not hammer the end cap into the
valance — the end cap will bend.
➤ Slide the valance return onto the corner end cap.
35
INSTALLATION – VALANCE
■ Wider shades with two-piece valances: Splice the two pieces together using the
valance splice.
➤ Lay the two pieces face-down on a
flat surface with the valance splice
between them, as shown at the right.
➤ Insert the valance splice into one of the
sections.
Valance Splice
➤ Press the other section onto the valance
splice. Be sure both sections of the
valance are firmly seated onto
the splice.
➤ As shown in this front view, the
valance splice serves as a small
decorative keystone, which is
centered on the valance.
36
INSTALLATION – VALANCE
■ Attach the valance to the valance clips, as shown.
➤ Insert the top of the valance into the top of the valance clip.
➤ Rotate the valance down to snap it into place onto the headrail.
Valance
TIP: Tap the valance at each clip to assure that the valance is securely attached to the
valance clips and the clips are securely attached to the headrail.
Outside Mount
Inside Mount
37
INSTALLATION – VALANCE
Alternative Wood Valance
■ Outside mounts and non-flush inside
mounts only: Use the valance corner
brackets to attach a return to each end of
the valance.
Front of
Valance
Notch
➤ Fit the tabs on the corner bracket into
Valance
Return
(CrossSection)
the notches on the valance and return.
Notch
➤ Be sure the mitered corners are flush.
Corner
Bracket
■ Headrail widths with two-piece valances:
Lay the two pieces of the valance on a flat surface and
connect them by placing a dovetail bracket at the seam.
Dovetail
Bracket
Squeeze
■ Attach dovetail brackets to the valance clips.
Valance
➤ Insert the top of the dovetail bracket into the top of the valance clip.
➤ Rotate the dovetail bracket down to snap it in place.
Headrail
Dovetail
Bracket
38
INSTALLATION – VALANCE
■ Attach the valance to the dovetail brackets, as shown below.
➤ Place the top groove of the valance into the top of the dovetail bracket.
➤ Rotate the valance down and squeeze the dovetail bracket against the valance to
snap it in place.
Squeeze
Valance
Outside Mount
Inside Mount
Headrail
Dovetail
Bracket
Room Divider Installation
If you ordered a room divider kit, you received a second valance along with the appropriate
number of rear valance clips. Installation of the shade is the same as an inside mount. The
only additional step is attaching the second valance to the rear side of the headrail.
■ Attach the rear valance clips to the rear of the headrail, as shown below.
■ Attach the rear valance the same way you attached the front valance.
Rear Valance Clip
Headrail
39
TROUBLESHOOTING
Troubleshooting
If your shade is not operating correctly:
■ Review the digital support guide for your control device.
■ Refer to the following troubleshooting procedures for specific solutions for your shade.
If questions remain, please contact Hunter Douglas Consumer Support at (800) 789-0331.
Problem The shade will not snap into the installation brackets.
Solution Check that the installation brackets are level and aligned. Adjust and/or shim
to level, if necessary.
Check that the headrail is completely inserted into the installation brackets.
See “Mount the Headrail” on page 5 or page “Inside/Ceiling Mount” on
page 10.
Problem The installation brackets do not allow enough clearance for the shade to
clear moldings or door handle(s).
Solution With outside mounts, use extension brackets or spacer blocks to allow
adequate clearance for your shade. See “Outside Mount” on page 6.
With inside mounts, reposition the installation brackets to add clearance. See
“Inside/Ceiling Mount” on page 10.
Problem The shade does not operate using the control button.
Solution Unplug the power cable from the motor, then plug it back in. The LED inside
the control button housing will flash blue twice, then:
■ Left stack: Flash green once to indicate the motor has power.
■ Right stack: Flash green twice to indicate the motor has power.
Check that the batteries in the battery wand are correctly inserted and
are fresh.
Check that the power source is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets. If you
have the rechargeable battery wand, check to see that the battery wand is
correctly positioned in the mount.
Problem The shade is operating slowly or does not traverse completely.
Solution The batteries may be low in the battery wand. Replace the batteries.
Check that the power source is securely connected to the power cable and the
cables are not pinched or caught in the headrail or installation brackets.
The shade may need to be reset. Refer to “Resetting the Shade” on page 45.
40
TROUBLESHOOTING
Problem PowerView® Gen 3 only: The shade does not responde to the remote.
Solution IMPORTANT: A shade will not operate using the remote until it has been
joined to a group.
Check that the correct group number is selected. The LED on that group
number will light up. You can also check which group number the shade is
joined to on the remote in the PowerView App. You can find this under MORE >
ACCESSORIES in the app.
Check if the batteries need to be replaced. If the batteries are completely
drained, none of the lights will turn on. If the batteries are running low, the
inner ring buttons (open, close, right arrow, left arrow, stop) light up RED. In
either case, the batteries need to be replaced. The remote takes two
CR2032 batteries.
Problem Batteries in the battery wand need to be replaced.
Solution Replace the batteries in the battery wand.
Squeeze the cap latch to release
the cap and remove the cap from
the battery wand.
Battery Wand
Install the batteries according to
the instructions on the battery
wand label.
Press the cap on until it latches.
Squeeze
Cap Latch
NOTE: Hunter Douglas recommends AA alkaline batteries for use with
our battery-powered shades. These will provide more than one year of
operation, depending on usage. Lithium and rechargeable batteries are
not recommended.
Problem The shade binds or moves with difficulty toward the end of the headrail.
Solution Check that the headrail and installation brackets are level and aligned. Shim
the installation brackets to level the headrail.
Check that the tension cord is routed correctly. See “Set Cord Tension” on page
18.
If the shade does not slide with ease, you may need to adjust the cord tension.
Slide the cord tensioner toward the end plate to slightly decrease the tension.
See “Set Cord Tension” on page 18.
41
TROUBLESHOOTING
Problem Rechargeable battery needs recharging.
Solution There are two methods for charging the rechargeable battery wand — the
dual charging station or the single charger.
CAUTION: The rechargeable battery wand can only be charged with these
Hunter Douglas provided charging options. Attempting to charge battery
wands with an alternative charger may result in permanent damage.
Removing the Rechargeable Battery Wand from the Mount
■ To safely remove the rechargeable battery wand from your shade, grasp
the end of the battery wand that is furthest away from the power socket.
CAUTION: Grasp the wand firmly prior to removal.
■ Using the indentation on the end of the battery wand, use your index finger
to pull the battery out of the mount.
NOTE: The mount should remain installed and plugged into the shade
cable during this process. You will simply remove the wand from the
mount.
Recharging Via the Dual Charging Station
■ Plug the dual charging station into a standard AC
outlet.
■ Insert the nose of the rechargeable battery wand into
one of the slots of the dual charging station.
■ The battery will firmly snap into place. A red light
indicator on the front of the charging station will turn
on when the battery wand has been properly inserted
and being charged.
■ Once the battery has been fully recharged, the red
light indicator will turn green. Charging may take up
to three hours, depending on your battery level.
■ Remove the battery wand from the charger.
42
TROUBLESHOOTING
Problem Rechargeable battery needs recharging (continued)
Solution Recharging Via the Single Charger
Remove the rechargeable battery wand
from the mount, or insert the single
charger cable without removing from
the shading.
■ Attach the plug adapter to the charger.
■ Plug the charger into a standard AC outlet.
■ Plug the charging cable into the charging
outlet on the rechargeable battery wand. The
charging outlet is near the nose of the wand.
■ A red light indicator confirms the battery
wand is properly inserted and is charging.
Not this
socket
CAUTION: Do not attempt to plug the
charging cable into the battery mount’s power
socket. Doing so will not only fail to charge
the battery wand but could possibly cause damage to both the single
charger and the battery mount.
■ Once the battery has been fully recharged, the red light indicator will turn
green. Charging may take up to two hours, depending on your battery level.
■ Remove the charging cable from the battery wand.
Reinserting the Rechargeable Battery Wand into the Mount
■ Match the direction of the arrow on the underside of the battery wand with
the arrow on the battery mount.
■ Insert the nose of the battery wand into the cavity of the battery mount.
■ Push the battery wand flush into the mount until the battery snaps into
place.
Problem The battery is charged but the shade does not operate.
Solution If your rechargeable battery wand is charged but not working, it may be due
to its physical location in your window. The rechargeable battery wand can
operate in temperatures up to 176°F (80°C). If the temperature in your window
exceeds this, its safety feature will shut the battery off temporarily. The
battery will turn back on once the temperature lowers into the operable range.
If you anticipate the rechargeable battery wand consistently exceeding this
temperature limit, please reinstall in a location that avoids direct sunlight.
43
TROUBLESHOOTING
Problem The fabric billows out when moving the shade to the stacked (fully open)
position.
Solution Increase the cord tension. Slide the cord tensioner toward the fabric stack to
slightly increase the tension. See “Set Cord Tension” on page 18.
Problem The cord tensioner does not lock into place.
Solution If using a valance, place a valance bracket up against the cord tensioner to act
as a stop, preventing the tensioner from sliding.
Determine the correct location for the cord tensioner. Hold it in place and
insert a small screw into the channel next to the cord tensioner.
Problem The shade is not vertically aligned.
Solution Check that the installation brackets are level and aligned. Shim the installation
brackets to level the headrail, if necessary.
Check that the headrail is completely inserted into the installation brackets.
See “Mount the Headrail” on page 9.
Adjust the screws on the moving rail bracket. Review the adjustment
procedures on page 21.
Problem A fabric carrier needs to be reattached.
Solution Place the carrier between the fabric cells.
Fabric Carrier
Push the pin through the hole in the
fabric cells.
Snap the hole at the bottom of the
fabric carrier onto the pin.
Pin
Problem The shade does not stay in position after operating the moving rail.
Solution If the shade does not stay in position, you may need to adjust the cord tension.
Slide the cord tensioner away from the end plate to slightly increase the
tension. See “Set Cord Tension” on page 18.
Problem The shade limits need to be adjusted – top limit.
Solution See “Electronic Limit Adjustments” on page 32.
Problem The shade limits need to be adjusted – bottom limit.
Solution See “Electronic Limit Adjustments” on page 32.
44
CARE
Removing the Shade
You will need two people to remove the shade.
■ Detach the stationary rail bottom bracket from the wall or floor.
■ Remove the valance by reversing the installation procedures.
■ Hold the headrail assembly and, using a
small flat blade screwdriver, push back on
the bottom tab of the installation brackets to
release the headrail.
NOTE: Because the bracket may be stiff, the
headrail may be difficult to remove. Twist the
screwdriver blade slightly as you push back
the bottom tab to help remove the headrail
from the bracket. Be careful not to scratch the
finish on the back of the headrail.
■ Place the entire Vertiglide™ shade
assembly (headrail, vertical rails,
and fabric panels) on the floor.
■ To remove the fabric panels from
the headrail for cleaning, reverse
the steps stated in “Install the
Fabric Stack” on page 12.
Cleaning Procedures
Hunter Douglas Duette® Honeycomb Shades are made of anti-static, dust-resistant fabric
which repels dirt and dust. For most honeycomb fabrics, the following cleaning options are
available.
Dusting
■ Regular light dusting with a feather duster is all the cleaning needed in most
circumstances.
Vacuuming
CAUTION: Do not vacuum Elan® fabrics.
■ For deeper cleaning, vacuum gently with a brush attachment.
Compressed Air/Hair Dryer (Cool Setting)
■ Use compressed air or a hair-dryer on a cool setting to blow dust and dirt off shades.
45
CARE
Spot-Cleaning
CAUTION: Do not spot-clean Alexa, Alexa Metallic™, Apollo™, Calypso™, Commercial, Elan®,
Esprit™, India Silk™, Jardin™, Leela™, Macon™, and all Batiste fabrics.
■ Prepare a solution of warm water and a mild detergent.
■ Dampen a clean cloth in the solution and wring it out.
■ Dab the spot with the dampened cloth until it is removed. Do not rub the fabric.
■ Allow the shade to dry in the completely closed position.
Bathtub Cleaning/Water Immersion
CAUTION: Do not immerse Alexa, Alexa Metallic, Calypso, Commercial, Elan, India Silk, all
Batiste fabrics, all Alustra® Duette® fabrics, and all room-darkening fabrics. Do not immerse
Applause® Esprit™ fabrics.
■ Immerse the shade in a basin or bathtub filled with warm water and a mild detergent.
IMPORTANT: Never immerse the headrail into the solution.
■ Rinse with clean water.
■ Before removing from the rinse water, fully raise the shade and tilt it to allow excess
water to drain off.
■ Dry the shade completely in the lowered (or closed) position.
Ultrasonic Cleaning
CAUTION: Do not ultrasonically clean Commercial, Batiste 11⁄4" Semi-Sheer, and all
room-darkening fabrics.
■ Specify that a mild detergent solution be used.
IMPORTANT: Never immerse the headrail into the solution.
■ Dry the shade completely in the lowered (or closed) position.
Injection/Extraction Cleaning
This type of professional cleaning injects a cleaning solution into the fabric and extracts the
dirty solution in the same motion.
■ Use only the dry method of injection/extraction for Elan fabrics.
■ If using injection/extraction for Alexa and Batiste Bamboo fabrics, specify that no
chemicals are used (water only).
Headrail Cleaning
CAUTION: Never use abrasive cleaning methods or harsh chemicals.
■ Dampen a soft, clean cloth in warm water and wring it out.
■ Gently wipe the headrail to remove dirt and dust.
46
DECLARATIONS
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Consult the dealer or an experienced radio/tv technician for help.
Note: Changes or modifications not expressly approved by the manufacturer responsible for compliance
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference and (2) this device must accept any interference
received, including interference that may cause undesired operation.
ICES-003
This Class B digital apparatus complies with Canadian ICES-003.
• Operation is subject to the following two conditions: (1) this device may not cause harmful interference
and (2) this device must accept any interference received, including interference that may cause
undesired operation.
NMB-003
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
• L’utilisation de ce dispositif est autorisée seulement aux conditions suivantes : (1) il ne doit
pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à accepter tout brouillage
radioélectrique reçu, même si ce brouillage est susceptible de compromettre le fonctionnement du
dispositif.
CE Statement
Hunter Douglas Window Fashions, One Duette Way, Broomfield, CO 80020, USA
Hunter Douglas hereby declares that the PV36 is in compliance with the essential requirements and other
relevant provisions of Electromagnetic Compatibility (EMC) Directive 2014/30/EU and Radio Equipment
Directive (RED) 2014/53/EU. A copy of the DoC can be obtained online:
www.hunterdouglas.com/RFcertifications.
47
CHILD SAFETY
48
The Hunter Douglas® Lifetime Guarantee is an expression of our desire to provide a thoroughly satisfying
experience when selecting, purchasing and living with your window fashion products. If you are not
thoroughly satisfied, simply contact Hunter Douglas at (800) 789-0331 or visit hunterdouglas.com. In support
of this policy of consumer satisfaction, we offer our Lifetime Limited Warranty as described below.
NOT COVERED
COVERED
BY A LIFETIME LIMITED WARRANTY
BY A LIFETIME LIMITED WARRANTY
• Hunter Douglas window fashion products are
covered for defects in materials, workmanship or
failure to operate for as long as the original retail
purchaser owns the product (unless shorter
periods are provided below).
• Any conditions caused by normal wear and tear.
• All internal mechanisms.
• Components and brackets.
• Fabric delamination.
• Operational cords for a full 7 years from the date
of purchase.
• Repairs and/or replacements will be made with
like or similar parts or products.
• Abuse, accidents, misuse or alterations to the
product.
• Exposure to the elements (sun damage, wind,
water/moisture) and discoloration or fading over
time.
• Failure to follow our instructions with respect to
measurement, proper installation, cleaning or
maintenance.
• Shipping charges, cost of removal and
reinstallation.
• Hunter Douglas motorization components are
covered for 5 years from the date of purchase.
Hunter Douglas (or its licensed fabricator/distributor) will repair or replace the
window fashion product or components found to be defective.
TO OBTAIN WARRANTY SERVICE
1. Contact your original dealer (place of purchase) for warranty assistance.
2. Visit hunterdouglas.com for additional warranty information, frequently asked questions and access to
service locations.
3. Contact Hunter Douglas at (800) 789-0331 for technical support, certain parts free of charge, for
assistance in obtaining warranty service or for further explanation of our warranty.
NOTE: In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for
incidental or consequential damages or for any other indirect damage, loss, cost or expense. Some states
do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or
limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.
Different warranty periods and terms apply for commercial products and applications.
MAY 2022
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