How to use PIP Function - AVerMedia AVerTV Global

How to use PIP Function - AVerMedia AVerTV Global
Simple Troubleshooting
1. Functional issue:
(1) PCI/PCI-e serial products
- Install issue
A. Please check if the driver has been properly installed in device manager and then
install the AP
B. Please unplug device and then remove AP & Driver completely.
C. Please re-plug the device in another PCI/PCI-e slot
D. Please go to our website and download the latest web version, then reinstall.
- Video & Audio issue
A. Please help user to check if the signal strength in user’s side is in good state
B. Please check if country & Region setting in our AP is set correctly.
C. Please ask users to upgrade VGA & Sound card driver to the latest version.
D. Please re-plug the device into another PCI/PCI-e slot.
(2) BOX serial products
- Video & Audio issue
A. Please check if user’s connection is correctly done or not.
‹ For DVI box, please make sure users connect the same interface between input and
output. For example, connect the DVI-input and need to connect DVI-out to monitor.
‹ Audio connection: please check that user has plugged in the “speaker audio cable”
to DVI Box audio-out. If using the same speaker between PC and our box, please
plug the audio cable to audio-out at PC and audio-in at box, then connect speaker
audio cable to DVI Box audio out.
‹ Video connection: If using the same monitor, please connect VGA/DVI-out at PC to
VGA/DVI-in at BOX and VGA/DVI-out to monitor.
‹ For non-DVI box, please make sure user doesn’t connect the DVI cable in the
monitor
B. Please check signal source is right, EX. S-video, Composite or TV turner
C. Please check country/Region setting is correctly
D. Please make sure the resolution between PC and BOX is the same
E. Please change monitor refresh rate to see if any difference
F. Please return to default setting
- Get the white and black in video for Box
A. Click the Menu on your remote → 4.More… → Country/Region → selects the local area
B. Click the Menu on your remote → 4. More… → Default
C. Click the Menu on your remote → select TV source → selects the CATV
D. Click the Menu on your remote → select the CH scan → run the CH scan
- How to set the resolution for Box
Click the Menu on your remote → 4.More…→ Select the resolution as you want as below
‹ 640*480
‹ 800*600
‹ 1024*768
‹ 1280*1024
‹ 1280*768 (item 5) => 16:9
‹ 1680*1050
‹ 1920*1200
- Box related information about transformer, resolution and refresh rate support
Pname
Pmodel no.
Transformer
Screen Area
HOTCHA
M0A6
9V DC 0.6A
640*480
Joy TV 1 / 2 / 3
M0A1
7.5V DC 1A
640*480
TV BOX3
M0B6
12V DC 0.6A
1280*1024
AVerTV Box7 Live
M0B0
12V DC 0.6A
1280*1024
AVerTV BoxW7
M0B0
12V DC 0.6A
1440*900
12V DC 1A
1440*900
AVerTV BoxW9
M0B9
M0BA
DVB-T STB3
A210
12V DC 1A
1280*1024
DVB-T STB5
A212
12V DC 1A
640*480
DVB-T STB7
A212
12V DC 1A
1280*1024
AVerTV DVI Box7
M099
5V DC 2A
1920*1200
AVerTV DVI Box9
M099
5V DC 2A
1920*1200
AVerTV DVI Box 1080i
M099
5V DC 3A
1920*1200
AVerTV BoxW7 Super
M079
5V DC 1A
1440*900
AVerTV Box Genie l
M075
5V DC 1A
1680*1050
AVerTV BoxW7 Lite
M097
5V DC 1A
1920*1200
(3)USB serial products:
- Install issue
A. Please check driver is installed properly in device manager, and then install the AP
B. Please unplug device and then remove the AP & Driver completely.
C. Please re-plug the device in another USB port
D. Please make sure user’s port is USB 2.0 at device manager.
‹ You can check your USB port under Universal Serial Bus controller of Device
Manager. If It's USB 2.0, then you can find out the wording of "Enhanced or USB
2.0" in this item.
‹ List the AVerMedia products support USB 1.1 as below: C030, M008, M068, E800
and A800.
E. Please go to our website to download the newest web version to reinstall.
- Video & Audio issue
A. Please help user check the signal strength in user’s side is in good state or not
B. Please check the country & Region setting in our AP is correctly done.
C. Please ask users to upgrade VGA & Sound card driver to latest version.
D. Please re-plug the device into another USB 2.0 port.
(4)Cardbus & Express Card serial products:
- There is no video or audio in analog TV for Cardbus products
★ Important! This requires PCMCIA slot that supplies 1A standard power output.
For any Cardbus “no video or audio in analog TV issue” we suggest ask user contact
Local distributor/dealer to swap to the other products or return if meets the return policy.
- Install issue
A. Please check that driver is installed properly in device manager, and then install the
AP
B. Please unplug device and then remove the AP & Driver completely.
C. Please re-plug the device and install the latest version in our website
- Video & Audio issue
A. Please help user to check the signal strength in user’s side is good enough.
B. Please check the country & Region setting in our AP is set correctly.
C. Please ask users to upgrade VGA & Sound card driver to the latest version.
2. Go to test or repair process:
‹ List our products warranty as below:
Product
Remarks
Standard Warranty
Where to Repair?
All AVerMedia products purchased after Oct, 1st, 2004
2 years
All Products (except
potable LCDTV)
(May vary
by territory)
will be carried 2 year limited warranty services. One
year limited warranty is given to purchase made prior
Please contact
to this date.
your reseller
Warranty void for user removing serial number
sticker on the product.
‹ Notice of warranty:
If the AVerMedia product was supplied as part of a system, it is not covered by the AVerMedia
warranty procedure. Please contact your system builder.
Warranty period may be differing by regionally; please kindly check with your point of purchase.
Warranty invalid if damage/dysfunction caused by improper handling/usage, destruction.
Warranty invalid if system has been disassembled by end-user or non-AVerMedia-authorized repair
centers.
Warranty extension or special warranty package bought at point of purchase is not reflected in this chart.
The warranty period do not apply to accessories.
One year Limited Warranty is adopted for remote controller and power adapter.
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