Level - Pulaski Tickets & Tours

Level - Pulaski Tickets & Tours
Host
CHAPTER 1
INTRODUCTION
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
What is Tickets & Tours? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Benefits of Affiliation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Travel Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Tickets & Tours Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Your Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Website Registration Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Travel Booking Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Travel Booking Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Booking Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Travel Consortiums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Preferred Suppliers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Travel Industry Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Personal Travel and Agent Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Forms of Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Credit Card Authorization Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Document Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Tickets & Tours Invoices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
How Commissions are Determined . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
Commission Check / Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Cruise lines International Association . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20
Cruise lines International Association ID Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
This manual contains industry and company specific material. The information contained herein is for the use of Condominium
Travel Club Diamond members only and may contain confidential and/or privileged material. Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended
recipient is prohibited.
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PREFACE
Your HOST AGENCY, Pulaski Tickets & Tours, Inc. (Tickets & Tours) would like to welcome you to
our agency. Our Training Manual has been developed to help Independent Travel Agents like you learn
about the travel industry and get the most from their affiliation with Pulaski Tickets & Tours, Inc. This
manual has been written to be both useful and informative. There are 8 sections of the Training Manual
including a glossary of terms. Each section deals with a different topic and will start with a different
component of the travel industry. The last section is a user manual for your own personal website, the
Instant Travel SiteTM. The Instant Travel SiteTM let’s you earn commissions and offer great travel
opportunities to your friends, family and clients 24 hours a day.
ITA is the acronym that will be used when referring to you, the Independent Travel Agent as an
Independent Contractor working under Pulaski Tickets & Tours Travel Agency. In-house Agent refers to
travel agents actually working in the Tickets & Tours offices.
The Tickets & Tours Training Manual is a free aid made available for information and reference. It does
not imply any contractual obligations between Pulaski Tickets & Tours, Inc. and the Independent Travel
Agent. Tickets & Tours reserves the right to change and amend policies and guidelines that are explained
in this Manual.
This manual contains industry and company specific material. The information contained herein is for the use
of Pulaski Tickets & Tours Independent Agents only and may contain confidential and/or privileged material.
Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this
information by persons or entities other than the intended recipient is prohibited.
WHAT IS TICKETS & TOURS?
Tickets & Tours is a full-service host travel agency utilizing the Amadeus Reservation System. Tickets &
Tours is a member of the Airline Re p o rting Corporation (ARC), International Airlines Tr a vel Agent
Network (IATAN), Cruise Lines International Association (CLIA), American Society of Travel Agent
(ASTA), International Air Tr a n s p o rt Association (IATA) and is registered with the States of California,
Florida and Washington as a Seller of Tr a vel.
BENEFITS OF AFFILIATION
As an Independent Travel Agent associated with Tickets & Tours you are now eligible to share in the
negotiated and earned commission rates of an Agency that is growing in service and travel volume yearly.
This growth allows Tickets & Tours to receive high levels of commissions from travel suppliers and to
negotiate deep discounts and value-added benefits not available to other Independent Travel Agents.
Tickets & Tours IS NOT in the business of affiliating ITAs principally or exclusively for the purpose of
obtaining personal discounts and benefits. We are in the business of educating ITAs in all aspects of travel
including but not limited to all of the benefits listed below.
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TICKETS & TOURS INDEPENDENT TRAVEL AGENT (ITA) BENEFITS:
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Earn high commissions on client travel
Book travel online for clients and get paid commissions
Access to training at no extra charge
Access to specialized training from travel suppliers
Access to consortiums and preferred travel suppliers
Full Service agency- book all your personal travel through our member agency
Your own personal website (Instant Travel SiteTM) to share with family, friends and clients
Master travel agents accredited and trained to find you the best deals at time of booking
Travel Agent and Member Identification Card to all qualified applicants
Personalized email address for all Independent Travel Agents
Stationary and business cards – printable from our website
Travel Agent Updates online – FAMS and Travel Agent News
Travel Agent Resources – locate travel wholesalers, vendors and consolidators
TRAVEL CLASSES
Tickets & Tours has developed travel classes exclusively for its Independent Travel Agents. The classes
include an introduction to the travel industry, airlines and consolidators, cars, hotels, cruises, tours, and
groups. Tickets & Tours will provide further learning opportunities with seminars on more specific topics
and will invite guest speakers from the travel industry. We also have live WebEx classes available on all of
the above subjects. All classes are open to our Independent Travel Agents only and each member is
encouraged to attend as many classes as many times as they wish. Class sizes are limited by available
seating so they must be reserved in advance. To register for a class:
– Go to www.pulaskiticketsandtours.com
– Enter your login number (temporary card number or permanent card number)
– Look for "Travel Agent Resources"
– Click on the highlighted link to enter Agent Resources
– Find “News and Events” and click on Agency Calendar desired
– Either call the number shown, e-mail, or click on the link to register for a WebEx class
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TICKETS & TOURS DIRECTORY
The following is a directory of email addresses, telephone and fax numbers for Tickets & Tours offices.
The directory has been provided to better serve your needs and enable you to reach the correct
department as conveniently as possible.
Tickets & Tours Main Office:
Pulaski Tickets & Tours, Inc.
4882 A. North Jefferson Street
Pulaski, NY 13142
Website Address:
Toll Free Travel Phone:
Customer Service Phone:
Fax:
Office Hours: Monday-Friday:
Customer Service Mailbox:
Master Travel Agent E-mails:
Karen Price
Heather Higby
Jennifer LaPointe
Ashley Rice
www.pulaskiticketsandtours.com
1-877-453-8458
1-315-298-3355
1-315-298-3901
8:00 AM - 7:00 PM EST
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Tickets & Tours Satellite Offices:
Pulaski Tickets & Tours, Inc.
2190 Meridian Park Blvd., Suite A
Concord, CA. 95420
Phone:
Fax:
Office Hours: Monday-Friday:
Customer Service Mailbox:
Senior Travel Consultant E-mail:
Ann Cukrov
1-925-676-2500
1-925-676-2504
9:00 AM - 5:00 PM PST
[email protected]
[email protected]
Pulaski Tickets & Tours, Inc.
11024 N. 28th Drive, Suite 200
Phoenix, AZ 85029
Phone:
Fax:
Office Hours: Monday-Friday:
Customer Service Mailbox:
Senior Travel Consultant E-mail:
Sharon Nash
1-623-933-9400 / 1-877-246-4035 Toll-Free
1-623-933-9433
9:00 AM - 5:00 PM MST
[email protected]
[email protected]
IATA/ARC/CLIA Number 33-53-0556
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YOUR WEBSITE
Your website is protected and requires a password (your diamond card number) to enter. It is for you, the
Independent Travel Agent, not for your friends, family or clients. Any unauthorized use of the website is
prohibited. The website address is www.pulaskiticketsandtours.com. You can find all the benefits
described above by using your Diamond card number to log in. Tickets & Tours and our travel suppliers
display up to date information on the site. The website is designed for you to gather information, learn
about the business of travel and book travel and accommodations. The website contains information that
includes news, special travel opportunities, travel information links to suppliers and much more.
WEBSITE REGISTRATION INSTRUCTIONS
 In your browser address bar (The one where you type the URL or website address), type
www.pulaskiticketsandtours.com.
 Hit the return or enter key.
 You will then go to the home page.
 Where indicated on the page, type in your card number as it appears on your Diamond card, hit
the return or enter key on your keyboard, you are now in the site and can access information.
TIPS ON USING THE INTERNET
1. Use lower case letters when typing in an Internet address or e-mail address.
2. If you know the website address, type the specific address in your Internet address bar using
Internet Explorer, Netscape or similar browser services.
3. Search engines such as Google are designed to help you locate websites if you do not know
the specific address.
TRAVEL BOOKING OPTIONS
Travel arrangements can be made for yourself, friends, family, and clients through your affiliation with
Tickets & Tours.
To facilitate your travel needs it is best to use our New York office to make personal and client reservations
or call our preferred supplier (GOGO Worldwide Vacations). Due to regulations and restrictions, our
satellite office staffs are not equipped to print airline tickets, issue commission checks and distribute other
important travel documentation. Staff outside of New York are there to help train you in the travel
industry through our information and class seminars, guide you through our website, and answer any
travel questions you may have.
There are two types of travel arrangements that can be made:
– Personal travel: defined as arrangements made for you, your spouse, or significant other.
– Public travel: defined as arrangements made for friends, family members and clients.
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There are four options for you to arrange travel:
OPTION #1
ITA requests Tickets & Tours in-house agents to do the research, find rates and book travel.
OPTION #2
ITA does the research, finds the rates and books travel.
OPTION #3
ITA uses www.pulaskiticketsandtours.com to book personal travel.
OPTION #4
ITA uses the Instant Travel SiteTM (their personal travel website) to book public travel for their clients.
TRAVEL BOOKING PROCEDURES
OPTION #1
ITA requests Tickets & Tours in-house agents to do the research, find rates and Tickets & Tours books
the travel.
E-Mail
You may request travel information by e-mailing your request to our New York office. Make sure you
include all the pertinent information as is stated on the appropriate “booking form” included in this
chapter. Once Tickets & Tours receives the booking form, one of our in-house agents will research your
request and respond back to you via e-mail, phone or fax, whichever method you prefer. Please see the
directory for appropriate e-mail addresses.
Fax
Members may request travel information by filling in the information on the appropriate “booking form”
and faxing the request to the office. The form may be used for all types of travel. i.e. airline tickets, car
rentals, hotels, tours, rail or cruises, etc. Once the in-house agent has researched the request and found
the rates and availability, the agent will contact the Member with this information.
Call
Tickets & Tours has in-house agents on staff to help you make travel reservations. Tickets & Tours is a
full-service agency and can assist you with all travel arrangements. To request information by phone, call
the telephone numbers listed in the directory. To expedite your request the appropriate “booking form”
should be completed. You may be asked to answer some of the following questions when you call.
1. What is your name and Diamond Card Number?
2. What are the phone numbers at which you can be reached?
3. What type of travel are you requesting?
4. What are the dates and time of travel?
5. Are these dates/times flexible?
6. Where do you want to book travel?
7. Who is traveling?
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What are the full legal names of the travelers?
How many passengers are traveling?
What are their ages?
How many passengers in a cabin or room?
Do any discounts apply (Senior or AAA)?
Do you have any preferred hotels, airlines, cruise lines, etc.?
Do you have frequent traveler memberships with any of these?
Are there any special requests?
Does your party require travel insurance?
It is advised that the ITA check the invoice/itinerary when it is received, for accuracy of information.
OPTION #2
ITA does the research, finds the rates and books the travel.
WARNING: All vacation confirmations from travel suppliers; consortiums or preferred suppliers must come to our NY
office. Complete a booking form and ask the travel supplier to send us a vacation confirmation form or forward us an
e-mailed confirmation notification. We will send all confirmations from supplier back to you and you will receive the
proper credit for your work. You will not receive credit for your work unless you send us a booking form. Failure to
follow this procedure may result in a loss of commissions.
*DO NOT BOOK TRAVEL YOURSELF UNLESS YOU HAVE COMPLETED OUR
INTRODUCTION CLASS!
Making the Reservation Directly with the Travel Supplier
The ITA may make reservations directly with travel suppliers. If you choose to make reservations yourself
please keep the following in mind.
1) Please remember that when you call a travel supplier to make a reservation you are calling as a
representative of Tickets & Tours. Introduce yourself by saying, “This is (your name) with Tickets
& Tours.” It is Tickets & Tours that has an arrangement with the supplier, not you personally.
2) Always provide the travel supplier with the agency's IATA number, and phone number. Most
often they will be in the supplier's database and by giving our IATA or phone number our agency
information will be shown. Without supplying this information we will NOT receive commission
and therefore you will be working for free. Giving this information will insure that all the proper
documents, faxes, letters and commission will be sent to the agency. NOTE: The only exception
to this is when you call airlines directly. We do not receive commissions from airlines so there is
no need to give them our agency information.
3) When the ITA makes the reservation directly with a travel supplier, a Booking Form must be
submitted to Pulaski Tickets & Tours. Always give the reservation information to the agency after
payment has been made. This applies whether it is the initial deposit or final payment. However,
car or hotel reservation information must be sent to the agency even though money may not be
paid initially. Submitting the Booking Form to Tickets & Tours informs us that a reservation has
been made and by which ITA. The Booking Form should be submitted within 24 hours of
making the reservation, and can either be completed online, faxed or mailed. We can then invoice
the reservation and notify you when documents arrive. This is important as we can match the
documents and commissions due to the correct ITA .
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4) If you are making reservations directly with a travel supplier, when asked for agency information,
you are to give the address and phone number of Tickets & Tours in Pulaski, New York. All
correspondence with suppliers must come through our office.
5) When an ITA makes the reservation directly with the travel supplier they may call in the credit
card number directly. NOTE: All ITAs must follow the guidelines as described under the section
“Forms of Payments” in this chapter.
6) Rates quoted by an in-house agent are always based on availability and subject to change until
payment is made. Airline ticket prices may change at any time until they are paid in full and
ticketed. Rates for most tours, cruises, hotels and cars are guaranteed once a deposit has been made
or a confirmation sent.
7) Full payment must be made to Tickets & Tours before an airline ticket can be issued. NOTE: If
the payment is by check or cash, the payment must be in the office before the tickets can be
issued. If a coupon is being used for an airline ticket, the actual coupon must be in the office
before the ticket can be issued. Faxing the coupon is not acceptable. No exceptions. No
documents will be sent unless Tickets & Tours has received full payment.
OPTION #3
ITA uses www.pulaskiticketsandtours.com to book personal travel.
Discount personal travel can be booked using your membership in Condominium Travel Club. Find
them under “Personal Travel Benefits” on the website. Links allow the ITA to book travel at rates
negotiated by Condo Travel Club for the convenience of the ITA and do not have commissions associated
with them.
Personal Travel can also be booked by calling our New York office or through Consortiums and Preferred
Suppliers of Tickets & Tours. Remember Consortiums and Preferred Suppliers are not your personal
travel agents. They exist to help agents find the best deals for their clients. If you contact them, be sure
you ask for quotes on specific itinerary. If you need help with itinerary call our New York office.
OPTION #4
Use the Instant Travel SiteTM to book travel for your clients. You can subscribe to the Instant Travel Site
tm for only $99.00 a year and have your own personal website earning you commissions 24 hours a day.
(See more details in the Instant Travel SiteTM User Manual) If you don't subscribe you will still be able
to use the site from www.pulaskiticketsandtours.com to book travel and earn commissions but you won't
be able to give it to your family, friends and clients to access.
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BOOKING FORM
[ ] 50% of net travel revenue due. (I did all the work and booked the reservation)
[ ] 20% of net travel revenue due. (Tickets & Tours helped me with the reservation)
[ ] No commission due. (I booked reservation at wholesale or travel agent rate for personal travel)*
Travel Type: [ ] Hotel
[ ] Car [ ] Cruise [ ] Vacation Package [ ] Other
Booking date: ______________ Booking agent _____________________ Diamond #____________
Full Legal Passenger Name(s): ________________________________________________________
Address: Street or PO Box ___________________________________________________________
State: ____________________ Zip Code: _______________ Home Phone: ___________________
Email: [email protected]_______________.______ Cell Phone: ____________ Fax:___________
Travel Dates: from ____________ to______________
Destination: ______________________
Supplier: ____________________________________
Confirmation #: ____________________
Property (or Ship) name: ____________________________________________________________
Pre Package: ________yes __________no
Insurance Accepted: ______yes _____no
Room Category (or stateroom) booked _____________
Room (or stateroom) Number __________
Supplier Price: $ __________ Commission Amt $ _________
Cruise Price: $ _________
Port Charges: $ ___________
Amount Quoted: $___________
Government Fees: $ ___________
Package includes: __________________________________________________________________
Credit Card # (inc. Credit Card Auth. Form)** ______________________ CID Code ____ Exp .______
Deposit Received: ____________________
Final Received: ______________________
Billing Name & Address if different from above:
Address: Street or PO Box: __________________________________________________________
State: ___________________
Zip Code: _____________
Home Phone: ___________________
Notes: ___________________________________________________________________________
*You may not book Wholesale Rates or Travel Agent Rates for public travel. Public travel is defined as arrangements made
for friends, family members and clients. Those rates are reserved for agents only.
**Credit Card Authorization Form MUST accompany Booking Form if you are receiving payment by credit card. Please
follow instructions on Form carefully. Failure to submit Credit Card Authorization Form could result in cancellation of
booking. Please fax above information: attention Karen 1-315-298-3901.
FOR OFFICE USE ONLY: Form received ________ Check # _______ Amount ______
Date mailed _______ Init. ______
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TRAVEL CONSORTIUMS
In the travel industry there are organizations called consortiums. Consortiums are companies that
“bundle” travel suppliers and other items beneficial to travel agencies. Consortiums then turn around and
sell memberships to travel agencies. The travel agencies, in return, receive the benefits the consortium has
to offer. Usually, the benefits include higher negotiated commissions. The travel suppliers under the
consortium umbrella are called preferred suppliers. The travel agency receives the benefit of higher
commissions due to the high volume the consortium can give to the supplier.
VACATION.COM® is the consortium to which Tickets & Tours currently belongs. Vacation.com is a
subsidiary of Amadeus Global Travel Distribution and is a network of approximately 6,000 travel agencies
across North America. It is a nationally branded, technology-driven travel agency marketing organization.
Vacation.com® focuses on building meaningful preferred supplier relationships to the ultimate benefit of
its member agencies and their clients. As an ITA of Tickets & Tours you can use many of the resources
provided by Vacation.com® through our membership.
AGENTNET
To access everything Vacation.com® has to offer, you will need a password for Agentnet set up through
our New York office. Simply call or e-mail us and we will take care of it for you. Agentnet is a portal to
a world of information and resources provided by Vacation.com® and it's parent company Amadeus
Global Travel Distribution. Below are some of the tools you should find most helpful as an ITA through
Agentnet.
Suppliers
Once in A gentnet, click on suppliers and view the affiliated preferred suppliers. You will see the
commissions they have negotiated for Tickets & Tours and you will see the contact information needed
to get in touch with them. Simply identify yourself with your IATA # and agency name. The travel
supplier will recognize you as a member of Vacation.com® and give you the vacation.com® preferred
pricing and override commission information.
Training
Online training and educational opportunities. Learn how to use the Amadeus reservation system and
other powerful agent tools or simply print an overview the Agentnet site.
Marketing
Explore and use marketing programs and tools available to grow your business.
Community
Learn from other experts in the travel industry. Message boards, Ask Vacation.com®, network with other
agents, or communicate with Vacation.com® staff best suited to assist you with a specific issue.
Resources
Get area maps, city guides and other useful information.
There are many tools Vacation.com® makes available to its members. Use what's appropriate for your
level of involvement as an ITA. Keep in mind Vacation.com® is not a preferred supplier it is a
consortium to help you get the most from travel suppliers.
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PREFERRED SUPPLIERS
A preferred supplier is a vendor a travel agency uses because they offer a superior product, have good
customer service, or pay a higher commission than others. Usually higher commissions are paid because
the agency has reached a goal in sales of that particular vendors' product during a year.
Using a preferred supplier is to everyone's benefit. The agents get to know the product of the supplier and
can develop a trusting relationship with a supplier's representative. There are many travel suppliers and it
is impossible to become familiar with all of them. To develop a good working relationship with a few
suppliers makes the travel agent's job much easier.
All ITAs are recommended to use our preferred suppliers, but ITAs are also free to use others. A list of
our preferred suppliers is available on the vacation.com® website
GOGO WORLDWIDE VACATIONS
GOGO Worldwide Vacations is one of Tickets & Tours preferred suppliers. Commissions vary,
depending on the travel vendor. GOGO will advise you of the commission at time of booking.
Why does Tickets & Tours recommend GOGO?
The leader in wholesale leisure travel
Their value and amenity-packed vacation packages – which include accommodations, air, ground
transfers, and tour add-on options – make them the industry leader and a top producer to more than 200
of the most popular leisure destinations worldwide.
Sell exclusively to travel agents
For 53 years, GOGO Worldwide Vacations has served travel agents exclusively. Their business is helping
us succeed at ours.
Financial stability
They have been rock solid since their inception in 1951, and provide an Exclusive Warranty that protects
our clients' vacations at no extra charge.
Friendly support
They are a family-owned company you can talk to, with more than 40 local sales offices, marketing
programs, and learning conferences that support our efforts.
Industry relationships that work for us
They produce the highest volume sales for Ritz-Carlton Resorts, Hyatt Resorts, Sandals, and SuperClubs.
They are also the only wholesaler of Club Med in North America. All of their longstanding relationships
enable them to offer us the competitive vacation packages our clients want – including exclusive offers
and promotions, last-minute sales, volume-discounted rates, and rooms at the most desirable resorts and
hotels.
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Extensive product choices and book-it-now availability
Choose from more than 2,700 hotels in 200 destinations, cruises and tours, and a variety of air carrier
choices when you book with them. Comprehensive hotel information and destination guides are available
online and in print. Find live inventory online at www.gogowwv.com.
Competitive commissions
Their “Earn More Money” program rewards us with booking bonuses above our commissions. Also, the
more we book with GOGO Worldwide Vacations, the higher our commission percentage.
Creative marketing support
Use their infrastructure to boost our business. Create custom flyers and regional advertising with the full
support of their professional creative team.
THINGS TO KNOW WHEN USING GOGO
(Book travel on their website)
You can book all your travel, hotels and find destinations or special offers through their website, provided
you are registered. To register, go to www.gogowwv.com. Click on “register” and enter our IATA number
(33530556) zip (13142) and agency (Tickets & Tours). Fill in your personal information and select your
login and password.
There are many ITA tools available on www.gogowwv.com. You can get sales tips, trip planning
information, order and print brochures and much more.
(Call GOGO to book travel)
Call the GOGO office in Syracuse, New York. We have a relation with their staff and you will get the
best service. Call 1-800-966-6222 for reservations. Hours are EST Monday through Friday 9:00AM to
6:30PM and Saturday 10:00AM to 2:00PM. Follow these procedures when you call:
1. When you call them for a price quote or reservation you must first identify yourself as an agent
of Tickets & Tours. You may do this by saying: “Hi, this is (your name) with Tickets & Tours.
This signals to the representative that you are eligible for the commission over-rides and special
prices if any apply.
2. When the supplier asks for the agency information, always give the Tickets & Tours address,
phone and fax numbers plus the IATA number if asked .
3. Make the reservation. Follow the guidelines in the appropriate section in this manual.
WARNING: All vacation confirmations from travel suppliers; consortiums or preferred suppliers must come to our
New York office. Complete a booking form and ask the travel supplier to send us a vacation confirmation form or
forward us an e-mailed confirmation notification. We will send all confirmations from supplier back to you and you
will receive the proper credit for your work. You will not receive credit for your work unless you send us a booking
form. Failure to follow this procedure may result in a loss of commissions
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TRAVEL INDUSTRY PRICING
There are three methods of pricing in the travel industry: 1) Retail Rates, 2) Wholesale Rates, and 3)
Travel Agent Rates. It is important to understand the different rates to decide which is appropriate for
you and your clients.
Retail Rates
These are the rates most used in the industry. These are sold to the public by travel agents and suppliers.
They are sometimes referred as “regular rates” or “commissionable rates”, and can be purchased by
anyone. The travel suppliers set retail rates. Commissions to travel agencies are built into the price. These
prices do not vary whether they are sold directly to the public by travel agencies or by the supplier directly.
Commissions are paid as a way of compensating the agencies for their time and effort in selling the
product. Commission rates are generally 10%, but will vary depending on sales volume, special
promotions and contracts made by the agencies with the supplier.
Wholesale Rates
A wholesale or “net” rate is a rate with no commission built in. These rates are usually not made available
directly to the public. The ITA can offer a wholesale or net rate and add a commission. An example would
be using a consolidator for an international airline ticket. Generally speaking a commission of at least
10% is added to the net or wholesale price before it is quoted to the client. An ITA cannot offer wholesale
rates to their clients without commission added. They are reserved exclusively for personal travel by the
ITA and their companions.
Travel Agent Rates
A travel agent rate is a reduced rate that is extended to the travel agent by the travel supplier. They can
also be called FAM rates (Familiarization), VIP rates, industry rates and courtesy rates. The reduced rate
is given as an incentive for the agent to experience the suppliers' product personally and to thank agents
for selling their product or service. Travel agents are better able to sell and promote destinations and
products if they have experienced them first hand. The supplier hopes that once you experience his
product you will recommend it to clients. Usually, agent rates are non-commissionable. You must be a
travel agent to receive these rates, and you may be able to travel with companions
The rates given will vary between suppliers. They may be based on agency sales, seasonality and
availability. Sometimes an upgrade may be given in lieu of a discount. Cruise lines offer two methods to
get an agent rate: Space Available and Positive Space. Space available is a greatly discounted rate and is
offered on a shorter notice (anywhere from a few days prior to sailing to 4 weeks out) and only when
adequate space is available. Positive space is where the cruise line will confirm a reservation in advance.
The ITA must learn to shop around for the best rate. The suppliers who offer these rates will offer them
only when space is available. They are “for profit” businesses and will not offer a reduced rate if they can
get a full fare from someone else. When taking advantage of these reduced rates you must always
conduct yourself in a professional manner and NEVER disclose the amount you paid to any regular
passenger. Remember you are a representative of “Tickets & Tours”.
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Travel suppliers may require any or all of the following identification: CLIA card, IATAN card, letter of
introduction, business cards and a photo ID. As an ITA of Tickets & Tours you may receive all but the
IATAN card. This card is issued by the International Association of Travel Agent Network to individual
agents who are employed for at least 20 hours a week in an agency for one year or who have earned $5,000
in commissions in a year. Cruise Lines International Association (CLIA) offers a card to all agents who
are associated with an Agency that is affiliated with CLIA provided that proper documentation and an
application fee is submitted to CLIA. Tickets & Tours is affiliated with CLIA. At time of this publication
CLIA had 19 member cruise lines that represent over 95% of the North American cruise industry.
The official CLIA Photo ID card is the preferred or required travel agent credential requested by CLIA's
member cruise lines for FAMS and reduced rate travel requests, and is also recognized by hotel, car, tour,
and air travel industry partners for industry courtesies.*
* Additional requirements and/or restrictions may apply. Please inquire directly with the cruise line or supplier
for details.
PERSONAL TRAVEL AND AGENT RATES
Travel Agents have many resources, tools and opportunities at their disposal and pay no overrides,
commissions or fees to third parties if they understand the travel industry. You can use all the resources
and opportunities available to you as an ITA for personal travel.
Use all of the special negotiated rates available to you on our website, or book travel and request a travel
agent rate directly from a travel supplier. Requesting a travel agent rate is very similar to requesting a rate
for any other reservation, except it is available only to travel agents and companions. You will ask if they
have a travel agent rate for the dates and type of travel that you are seeking. If they do not have an agent
rate you may book the regular rate or try another supplier. Please keep in mind that agent rates are going
to be more readily available during off-peak and shoulder seasons than during peak season. Peak season
is the most popular time to travel and is most often directly related to weather, holidays, and school
vacations.
The following is a guideline to request agent rates directly from the supplier. Please keep in mind that agent
rates are offered at the discretion of the travel supplier.
1. For personal travel use special negotiated rate links and meta search links on
www.pulaskiticketsandtours.com or go to www.cruising.org to check their discounted rates for
agents.
2. Go to your preferred suppliers or consortiums and check their rates. They may have a better
rate for the type of travel you want then the supplier because many times they negotiate a
preferred rate. You will get the better rate and still get commissions to offset the cost of your
travel.
3. Call the travel supplier directly and introduce yourself as an agent of Tickets & Tours. You
must request the agent rate.
4. Always supply the agency information to the travel supplier (name, address, telephone
number, and IATA number).
5. It is best if you call well in advance although some last minute rates may be available.
6. Have alternate dates, ships, or destinations if your first request is not available.
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7. If you are able to make a reservation please forward all the information to Tickets & Tours.
Use the “Booking Form” specific to the reservation you desire. All travel documents will
come to our office, so we need to know who to contact when they arrive.
8. Always be professional and courteous.
9. Agent rates are at the discretion of the supplier and are based on availability.
FORMS OF PAYMENT
Different forms of payment are acceptable for travel. If the payment made is in a form other than a credit
card the payment will have to be collected and forwarded to Tickets & Tours. Tickets & Tours will then
write an agency check for the payment and forward it to the travel supplier. Tickets & Tours has the
account with the supplier, not the ITA. The following is a description of the forms of payment accepted
by Tickets & Tours from its ITAs and their clients. Any other form of payment will need the approval of
our New York office.
Check
The ITA and your client may write a personal check payable in US funds to Pulaski Tickets & Tours for
travel reservations. Tickets & Tours will not accept a second or third party check as payment. When
accepting checks by clients not well known to you, it is best to get appropriate identification such as a
copy of a valid driver's license or passport. We will not to accept a check payment for travel within 2
weeks of departure, as there is not enough time for funds to clear. For returned checks the agent will be
responsible for collecting any fees incurred by Tickets & Tours.
Cashier's Check
Must be made payable to Pulaski Tickets & Tours.
Money Order
Must be made payable to Pulaski Tickets & Tours.
Credit Card
Credit cards are the most convenient form of payment.
There are two benefits to the passenger:
1) some cards offer free insurance to the traveler and
2) the passenger has recourse if there are any problems.
Advantages to the agent are:
1) they don't have to worry about the fund being available,
2) they don't have to forward payments on to Tickets & Tours, and
3) the entire reservation can be made by phone or on the internet.
The agent needs to collect the card number, expiration date, name on the card, billing address and
Authorization signature. The form we use is shown below. Some travel suppliers have their own form to
use and will fax it to us or to you. They may require a photocopy of the front and back of the credit card
and a copy of the cardholder's driver's license. The travel supplier determines which cards they accept.
Some suppliers, often air consolidators, may have a small surcharge for using a credit card.
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CREDIT CARD AUTHORIZATION
COPY Front and Back of THE CREDIT CARD AND DRIVERS LICENSE OR PASSPORT and
ATTACH. Mail or Fax to:
Pulaski Tickets & Tours, Inc.
4882 A. North Jefferson Street
Pulaski, NY 13142
Phone: 1-877-453-8458
Fax: 1-315-298-3901
I Authorize Pulaski Tickets & Tours, Inc. or Travel Provider to charge my credit card $________ for the following:
Name of Travel Provider: _____________________________
For: _____________________________________________
Date of Departure: ____/____/____ Time of Departure: __________ Place of Departure:________
Balance Due: $____________
Date Due:________/________/_________
If you cancel your re s e rvations, your right to receive a refund is limited to the travel providers restrictions.
Please charge my credit card for the above:
NAME OF CREDIT CARD HOLDER
_________________________________________________________
SIGNATURE OF CREDIT CARD HOLDER
_________________________________________________________
CREDIT CARD BILLING ADDRESS
_________________________________________________________
CITY_________________ ST ______ ZIP ____________ EMAIL [email protected]______________.______
TELEPHONE NUMBER (
)
_______ - _________
METHOD OF PAYMENT (Please check one)
 American Express®  Discover®  Visa®  MasterCard®
Credit Card Number
3 digit security code from back of card
Expiration Date (Month/Year)
DATE ______/______/_________
Please keep this on file for future travel bookings that will be charged on my credit card.
INITIAL _______
California Seller of Travel CST#2053683-50. Condominium Travel Club, Inc./Pulaski Tickets & Tours, Inc. is not a participant in the
California Travel Consumer Restitution Corporation. California law requires certain sellers of travel to have a Trust account or bond.
Condominium Travel Club Inc./ Pulaski Tickets & Tours, Inc has a bond issued by Western Surety Company in the amount of $5,000.
Condominium Travel Club Inc. DBA: Tickets and Tours is registered with the State of Florida as a Seller of Travel. Registration No.
ST32406. Washington State UBI #601-967-198.
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DOCUMENT DELIVERY
Tickets & Tours is the company that has the accounts with the travel suppliers, not the ITA. The supplier
will produce documents. Since Tickets & Tours has all the established accounts and credentials,
documents will be sent directly to our office in New York and not to the ITA or traveler. Tickets & Tours
uses the following procedures to deliver travel documents.
1. Documents that may be delivered are airline tickets, cruise documents, hotel vouchers, invoices,
etc. These documents are necessary for travel and are refundable only to the extent of the travel
supplier's restrictions.
2. It is the ITA who is responsible to notify Tickets & Tours as to how these documents are to be
picked up, delivered or forwarded to the client.
3. If the invoice or document is something that can be faxed, and the ITA or client has a fax
machine, we can fax it, if requested.
4. Documents can be sent via U.S. Mail or Express Mail. If the ITA chooses to have the document
sent by Express Mail, the ITA is responsible for the expense.
5. If regular mail is requested, Tickets & Tours will pay for the postage expense. However, the ITA
assumes the responsibility for the documents. Please Note: Regular U.S. Mail is not a
traceable method of delivery. If you decide to have us mail travel documents, always call to
verify that you have received them.
What happens if tickets are lost in the mail? When tickets are lost (in the mail or otherwise), the
airlines may or may not refund automatically. The following are a few policies the airlines have
established.
 The airline may not let the passenger receive a refund for up to six months.
 The passenger must buy another ticket at the current price.
 Airlines can charge a fee up to $100 or more to file for a refund for a lost ticket.
 Passenger/client is very unhappy.
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TICKETS & TOURS INVOICES
Tickets & Tours issues invoices when reservations are processed in our office and payment is made. An
invoice is a summary of the travel reservation data. Invoices are issued on airline tickets, tours, cruises,
cars, and hotels. Even though money may not be paid on car and hotel reservations issuing an invoice for
the reservation is the best way we have of tracking commissions that are due on reservations made.
Duplicate invoices are issued for information and record keeping. Tickets & Tours office keeps one
invoice for their records and the other copy goes to the ITA. IMPORTANT: The ITA is responsible for
giving a copy to the booking party. The ITA should make a copy for your records and keep it
available in case your client has any questions.
The Amadeus system generates an invoice and the information is different on the invoice depending on
the type of travel purchased. For instance an airline invoice will contain different information then a
cruise or car rental invoice. Invoices for different items will be listed on the same invoice if they are
booked for the same trip. For example a car rental invoice will be printed with an airline invoice. Below
is an example of information found on an airline invoice.
1. Agency Information: Name, address, phone and fax number will appear in the upper left hand
corner of the invoice.
2. Invoice Number: 0003872 This is the number of the invoice issued for the airline reservation.
3. Date: This is the date that the invoice was issued.
4. Agent Initials: This is the initial of the in-house travel agent, John Doe, who processed the
invoice.
5. Booking REF #: This is a random number assigned for whom the airline reservation is being
processed.
6. Name of travelers: All travelers will be listed.
7. Name and address of client: The name and mailing address of the client for whom the
reservation and invoice was made.
8. Account Number: Each invoice is given it's own account number
9. Service: Below “service” will show the travel supplier, flight number and class number for each
segment of the flight.
10. Date: Below the “date” will show the dates of each flight segment.
11. From: Below “from” will show where the client is flying from for each flight segment.
12. To: Below “to” will show where the client is flying to for each flight segment.
13. Depart: Shows departure times for each flight segment.
14. Arrive: Shows arrival times for each flight segment.
15. Invoice Number: Appears at the bottom of the statement.
16. Final Payment: This section of the invoice lists the payment information. It will list whether it
is a deposit or full payment. It will also list the form of payment made. In the case of a credit card,
Tickets & Tours will simply code it CC so the numbers do not appear on the statement. If travel
was paid in full, the invoice will read 0.00. If a deposit was made, an amount due will show.
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HOW COMMISSIONS ARE DETERMINED
In the travel industry, commissions are earned from products sold at retail commissionable rates.
Commissions can be earned for any travel purchased at a retail commissionable fare by ITAs for the
public. Commissions are paid by the travel supplier (i.e. car rental company, hotel, cruise line, etc.) NOT
by the client. The travel supplier will pay Tickets & Tours and Tickets & Tours will pay the ITA a share
of the commission depending on the amount of work the member did on their own. Most travel is
commissionable, however, domestic airlines will no longer pay commission International airline tickets
should be booked through one of our many consolidator partners, where net rates are available and
commissions may be added.
As outlined in your independent contractor agreement here is how compensation and fees are calculated
based on which option you use to arrange travel:
OPTION #1
If Travel Agency does the research and books travel for:
Personal travel by Contractor. Contractor will receive net (wholesale) pricing as determined by Travel
Agency for travel and travel related services booked through Travel Agency. No commissions are charged
or earned by Contractor.
General Public. All travel will be quoted at full price and contractor will receive 20% of Net Travel
Revenue.*
OPTION #2
If ITA does the research and books travel for:
Personal travel by Contractor. Contractor can book travel or travel related services for themselves at net
(wholesale) rates. No commissions are charged or earned by Contractor.
General Public. All travel will be quoted at full price but contractor will receive 50% of Net Travel
Revenue*.
OPTION #3
ITA uses www.pulaskiticketsandtours.com to book personal travel.
Discount personal travel can be booked using your membership in Condominium Travel Club. Find
them under “Personal Travel Benefits” on the website. Links allow the ITA to book travel at rates
negotiated by Condo Travel Club for the convenience of the ITA and do not have commissions associated
with them.
OPTION #4
Use the Instant Travel SiteTM to book travel for your clients. Commissions earned for travel booked
through the Instant Travel SiteTM are described in detail in the User Manual.
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*Net Travel Revenue – is defined as a total commission amount received by Travel Agency from the travel
supplier, less refunds, cancellations and commission collection fees. Commission checks shall be issued
when commissions earned exceed $5.00 and booking forms, W-9, or other required forms are submitted.
Example:
Total price of cruise:
Total non-commissionable fare
Such as taxes, port charges and
gratuities.
Commission paid by cruise line
$2300.00
$ 240.00
15%
Calculation of Commission:
Total price of cruise
$2300.00
(-) non-commissionable fare
$ -240.00
Total base amount
$2060.00
Multiply by commission %
x 15.00
Total commission paid to the
$ 309.00
agency
If the ITA had an in-house agent make all the travel arrangements, the ITA is entitled to 20% of the
commission.
$309.00
x .20
Commission paid to ITA
$ 61.80
If the ITA makes the travel arrangements directly with the supplier, the ITA is entitled to 50% of the
commission.
$309.00
x .50
Commission paid to ITA
$154.50
NOTE: Commission is only paid after travel is completed. If a “Booking Form” is not completed,
commissions will not be paid. If the agency has not received commission, it is the ITA's responsibility
to request payment from the supplier.
COMMISSION CHECK / STATEMENT
You will receive a commission check for commissionable travel booked. Along with your check you will
receive a copy of the “Booking Form” we received from you . If the travel supplier or tour operator
provides us a statement showing commissions, it will be included.
CRUISE LINES INTERNATIONAL ASSOCIATION
Tickets & Tours is a member of Cruise Lines International Association (CLIA). CLIA provides many
s e rvices to our Independent agents including educational materials and classes available to affiliates of CLIA.
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As an ITA of Tickets and Tours you are eligible to receive a CLIA card. If you are interested, please go to
www.cruising.org and explore the many benefits available to CLIA affiliates. Below is information
provided from CLIA's website www.cruising.org explaining how to obtain and renew a CLIA card.
As the official credential for CLIA Affiliated Travel Professionals, your CLIA Photo ID Card will:
 Serve as a convenient validation that you are a travel professional and a CLIA affiliate.
 Be valid through December 31 of each year.
 Highlight your achievement as an ACC, MCC, ECC, ECCS, CTA, CTC or CTM.
 Qualify as proof of cruise industry affinity with CLIA's 19 member cruise lines, 54 hotel
brand partners, 5 car rental company partners, 7 airline or air consolidator partners and 2
theme park partners. Special agent considerations and conditions will vary by supplier and are
at the supplier's discretion. Your possession of a CLIA ID Card does not guarantee professional
courtesies or discounts. A complete listing of CLIA's travel industry partners and their programs is
available at www.cruising.org. Please contact each supplier directly for details.
Any agents actively engaged in the business of selling cruise travel, and affiliated with an active CLIA Member
Travel Agency , is eligible to apply for a CLIA ID Card.*
To receive your CLIA ID Card:
1. Download a current ID Card Application form. Or, call CLIA's Fax by Phone service at 800-3722542 extension 2. Renewing cardholders may apply online.
2. Complete all questions on the application form.
3. Obtain a 2x2 Color Passport Photo. (Please note that no other photos will be accepted. This
includes digital photos and portrait photos.This applies to new and renewing cardholders.)
4. Submit the completed application form, photo and the $25 processing fee to:
CLIA ID Card Processing Center
P.O. Box 5172
Pittsfield, MA 01203-5172
Please allow a minimum of 4-5 weeks for processing. Processing times vary and may increase during peak
periods. To check on the status of your application, call 603-629-0820. Please allow 7-10 business days
prior to checking status.
*Agents who misrepresent themselves as current CLIA cardholders, by altering an expired card or presenting a card facsimile not issued
by CLIA, will have their card privileges revoked indefinitely. Engaging in such activity may also effect the card privileges of the
member agency with which the agent is affiliated.
Organizations who use the CLIA ID card and other CLIA intellectual property for the purposes of membership acquisition
(affiliation) or for the promotion of the affiliation and it's benefits to a potential travel seller affiliate or employee principally or
exclusively for the purpose of obtaining personal discounts and benefits rather than the purpose of commercial sales of member lines'
services; or the unauthorized use of CLIA's trademarks, name, logo or identification card will risk termination of CLIA membership.
(see “Conditions of Membership,",for further details.)
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A Note to Renewing Cardholders
All Cardholders who wish to renew their cards are required to complete and pass the exam for at least one
CLIA training seminar or CLIA online training program prior to applying for their cards. A passing letter
must accompany all mailed applications. Online renewals will be subject to exam pass verification prior
to a card being issued. Please note that cruise line, destination or other travel supplier or association
programs do not meet the ID Card renewal requirement. Only CLIA approved seminars or online
programs qualify. CLIA reserves the right to amend the requirements to apply for an ID Card, including
continuing education requirements and proof of cruise sales production. Any requirement changes will
be communicated to current cardholders and member agencies via email and the Travel Agent Center at
www.cruising.org.
CRUISE LINES INTERNATIONAL ASSOCIATION ID CARD
(Front)
CRUISE INDUSTRY
TRAVEL AGENT
John Agent
CLIA
Tickets and Tours Travel
4882 A. North Jefferson Street
Pulaski, NY 13142
CLIA Agency ID No. 33-53-0556
Signed by exec. Dir of CLIA
Valid Thru: 00/00/0
(Back)
The bearer of this card is a bona fide seller of cruise
vacations with an active CLIA-affiliated travel
agency. The card isIntended for identification
purposes only and CLIA assumes no responsibility for
any misuse or misrepresentation of it. The official trade
association of the cruise industry, CLIA works in
partnership with professional travel agencies
throughout the United States and Canada.
CLIA
Cruise Lines International Association
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CHAPTER 2
AIRLINES & AIR CONSOLIDATORS
Types of Airline Trips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Airline Flights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Airline Carriers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Ticket Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Special Passengers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Airline Ticketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Documenting Airline Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
Making a Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
Air Consolidators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-9
Air Consolidator Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10
Internet Booking Sites for Air Consolidators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
Aviation Industry Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11
United States Airport City Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12
International Airport City Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
Special Meals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14
Airline Internet Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15
Air Travel – Glossary of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16
Fares and Ticketing – Glossary of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-25
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TYPES OF AIRLINE TRIPS
The type of airline trip affects the price of the airline ticket, connection time, and ultimately the
convenience to the passenger. The five types of airline trips are: One Way, Round-trip (called a return
flight in Europe), Circle Trip, Open Jaw and a Tourist Air Pass. Below is a brief description of each:
One Way:
This is the least complex type of trip. It involves a flight from a departure city to an arrival city. This does
not involve a return flight.
For example: Sacramento (SMF) to San Diego (SAN)
Round-trip:
This type of airline trip starts and ends in the same city. It will involve a flight from a departure city to
an arrival city and a return back to the original departure city.
For example: Phoenix (PHX) to Omaha (OMA) and back to Phoenix (PHX)
Circle Trip:
A circle trip is similar to a round-trip, but an additional city is added. The passenger would fly from the
departure city to one city, then on to another city and back to the original city.
For example: Boston (BOS) to Charlotte (CLT) to Miami (MIA) and back to Boston (BOS)
Open Jaw:
An open jaw trip is similar to a circle trip except one portion of the trip is by land. A passenger would
leave from the departure city to the arrival city, then go by car, coach, train, or boat (this is called an
ARNK) to another city, and then fly back to the original departure city.
For example: Seattle (SEA) to Denver (DEN) drives to Colorado Springs (COS) and finally
flies back from Colorado Springs (COS) to Seattle (SEA).
Tourist Air Pass:
The Tourist Air Pass is a ticket or combination of flights, within a country or continent that are available
only to tourists visiting the country. It is an affordable way to travel within a country for non-residents.
The passes require proof of residency. Usually the passes must be purchased outside of the country and
do not usually cover the flight to and from the country being visited. For example, the U.S. offers an air
pass to non-residents for travel to multiple U.S. destinations. British Midland offers an air pass for travel
within the U.K. and also to Europe. Qantas offers an air pass for travel within Australia. The pricing may
be based on travel within certain zones in the country or city to city travel.
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AIRLINE FLIGHTS
There are three types of airline flights: Non-stop, Direct, and Connection. Airline flights are between
two cities and are also called segments. Following is a brief description of each type of flight.
Non-stop:
This type of flight flies from one city to another without making any scheduled stops.
This is by far the most convenient and least time-consuming of all flights.
For example: Orlando (MCO) to Austin (AUS) with no stops in between.
Direct:
A direct flight may make one or more stops between the departure and arrival city, but
will not require a change of planes. The flights will allow some passengers to deplane
and others to enplane.
For example: Reno (RNO) to Los Angeles (LAX) with an en-route stop in San
Francisco (SFO).
Connection: A connection will make one or more stops between departure and arrival city and
require the passenger to change planes. Many airlines use hub cities for their connecting
flights. These flights are the least convenient, and the most time consuming.
For example: Portland (PDX) to Denver (DEN), change planes and then on to Chicago
O'Hare (ORD).
AIRLINE CARRIERS
Most airlines fall into four categories: major, national or domestic, and regional and charter.
A major airline will fly long-distance and international routes. Examples of major airlines are United
Airlines, Delta Airlines, Lufthansa, and Air Canada.
A national or domestic airline will usually fly only within the U.S. and fly short-haul and longhaul flights. Examples of national or domestic carriers are Southwest Airlines, Frontier Airlines and Jet
Blue.
A regional (commuter) airline will fly only short distances. They will usually fly smaller planes
and may fly into smaller regional airports. Many of these airlines have agreements with major and
national airlines to service their short-haul flights. Examples of regional airlines are Comair and American
Eagle.
A charter flight often operates only during peak times, services cities where there is no scheduled
air service, or by tour companies to provide service to certain popular destinations. These charter flights
often fly non-stop so provide convenient and inexpensive air travel. An example of a charter airline is
American Trans Air or A.T.A. used by Apple Vacations and Pleasant Holidays.
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TICKET PRICING
Bereavement Fares also Compassion Fares or Medical Emergency Fares are discounted tickets for
passengers who must fly with little notice due to a death in the family, imminent death of a family
member or medical emergency of a family member. The fares vary from carrier to carrier. Some carriers
will waive an advance purchase requirement. These fares are not necessarily the lowest fare available at the
time of booking. The passenger must have available to the airlines reservation agent, the name and
relationship of the family member, the reason for the travel, the name of the doctor, hospital, funeral
home and phone numbers and may need documentation for proof.
Discounted Fares are available to certain groups of passengers, such as seniors, infants, children, the
military and government workers. Airlines set their own rules, For example, a senior to one airline might
be a person who is over 62 years of age while to another it might be a person over 65 years of age. Usually
a fare will be discounted by a certain percent, for example, 10 % off the base fare (fare before taxes).
Fare Sales are when the airlines reduce the cost of air travel usually to promote increased air travel. The
travel may be to certain destinations or during certain time periods. They are usually “blacked out” or
unavailable during peak holiday dates. These fares are available to any group of travelers provided the fly
within the constraints of the rules. The airlines will usually allot only a certain number of seats per flight
for these sale fares.
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SPECIAL PASSENGERS
Children: On U.S. domestic flights children under the age of 2 yrs. old who do NOT occupy a seat of
their own, can fly for free. If they occupy a seat of their own, they will usually pay 50 % of the applicable
fare for that seat. On international flights, infants who do not occupy a seat of their own will pay an “over
the water” fee (usually 10% of the adult fare), also children under the age of 12 will receive a discount,
which varies by carrier
Unaccompanied Minors: The parent or guardian of the child will be required to accompany the child
to the airplane for boarding. The parent or guardian must give permission in writing to the airline with
the name, address and phone number of the person who will meet the child at the arrival city. The airline
will not release the child until that designated person has shown ID. Some airlines will ask that a password
be given to further ensure the safety of the child, and an agent will be with the child at the arrival airport
until this person has arrived. Airlines may charge a fee to escort the child from one gate to another if the
child's flight requires a connection. Usually children under the age of 5 years old will not be allowed to
travel alone.
Pets: Airlines charge special fees for pets, and not all airlines allow pets in the cabin. If they allow pets to
accompany the passengers there is usually a limit of one small pet per cabin, the only exception to this
being a seeing-eye dog. Pets must be in an airline approved carrier, and must have a current health
certificate from a veterinarian. If the pet must fly in the cargo portion it will be the last to be loaded and
many airlines will not transport pets in the cargo area during extreme weather conditions. All reservations
for pets must be made in advance with the airline.
Oversold Flights: If a flight has been “oversold” the airline will ask for volunteers to be “bumped”. You
will be compensated in the form of a future travel voucher, or cash and be put on the next available flight.
You may get other compensation such as meals and lodging. If there are no volunteers, the airline will
bump airline personnel traveling on passes, travel agents on special passes or discounted tickets and then
passengers on discounted excursion fares.
If a flight is delayed or canceled you may or may not be compensated. If the reason for the delay or
cancellation is not the fault of the airline such as bad weather, the airlines are not obligated to compensate
you, and any compensation is made on an individual basis.
Baggage: Many airlines are now limiting the amount of luggage you can bring on the airplane. Usually
you are allowed two normal sized checked bags and one carry-on that can safely fit below your seat or in
the overhead compartment. Purses are not considered a carry-on item. The standard is a bag that does
not weigh over 70 lbs. and is no larger than 62”, height, width and length measurements totaled. Excess
weight, oversized, and irregularly shaped luggage may be charged an extra fee.
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AIRLINE TICKETING
 Advise your clients that NO fare is guaranteed until it is ticketed and paid in full. A reservation is
not a fare guarantee.
 Ticket prices can change at any time.
 Many airlines are now charging fees for telephone reservations, try to book on the internet
 Most domestic reservations can be held for 24 hours, this does NOT guarantee the price.
 The best fares are non-refundable. Airlines may or may not allow a reservation to be changed. If
they do, there could be a fee for this service. Tickets must be changed before the scheduled return
flight. The value of a completely unused airline ticket may be applied towards future travel, but
cancellation and change fees will apply. Please make sure your clients are aware of these rules.
 Purchasing tickets through tour companies and cruise lines can offer a little more protection against
changes, but are sometimes more expensive.
 You can request certain seat assignments for clients.
 You may also request special meals. See Page 14 in this section
 Some clients MAY qualify for senior, student, or child discounts. Qualifications vary with carrier.
 You won't necessarily get the BEST fare unless you ask for it.
 Frequent Flyer tickets and awards are at the discretion of the airlines. All tickets must be booked
directly with the airline.
DOCUMENTING AIRLINE RESERVATIONS
 Make sure you get the reservation agents name and location.
 Get the record locator (reservation number)
 Make sure you understand the cancellation, and change policies. Obtain the full fare including
taxes.
 Verify the flight information: destinations, dates, times, names must be spelled as they are on an
official ID.
 Date by which the reservation must be ticketed. Again, a reservation is not a fare
guarantee until ticketed.
 The form of payment. Some consolidators charge for using a credit card. Is it an electronic ticket
or paper ticket? Where will the paper ticket be sent?
 If there are commissions involved make sure we receive a booking form and confirmation.
When purchasing airline tickets we will need:
 Check made out to Tickets & Tours Travel or Cash OR
 Credit Card/ Number/ Expiration Date/ Name on Card/ Billing address/3 Digit security code from
back of card.
 It is best to get an imprint of the card and a signed credit card authorization form.
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SECURITY

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
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

Names on all travel documents must match ID.
They may be checked more than once.
Only travelers are allowed in boarding areas.
Any item that may be deemed a weapon (scissors, knitting needles, nail files, pocket knives) must
be packed in checked baggage.
Be prepared to remove your shoes.
Body and luggage searches are done randomly.
Carry important items (money, passports, ID, prescription medicine, eyeglasses) with you.
When traveling internationally make a photo copy of your passport information page and keep it
in a separate location. If your passport is stolen you can present the photocopy to the local
embassy to speed a replacement.
Put Identification inside the luggage as well as on luggage tags.
MAKING A RESERVATION
All reservations can be made on our website at www.pulaskiticketsandtours.com, by calling our New York
office, calling the vendor directly, using one of our preferred suppliers or consolidators from our
consortium (Vacation.com) or calling other consolidators.
To earn maximum commissions on commissionable flights and book your client's entire airline needs,
go to our consortium (Vacation.com) and their preferred suppliers, consolidators, tour companies or
other consolidators we have listed in this chapter. To earn fees for domestic reservations go to your Instant
Travel SiteTM under www.pulaskiticketsandtours.com. No commission will be earned if you call our New
York office and have our in-house agents do the booking.
For personal travel you can use links to special negotiated rates and meta site search engines provided by
Condo Travel Club through the website under “Personal Travel Benefits.” Meta search engines (like
sidestep) scour dozens of sites for the best price. If you are a CLIA cardholder look on www.cruising.org
for their special agent negotiated rates. You can also go directly to the provider sites listed in this chapter.
Be advised, and advise your clients, that if using an internet booking site, you may not be able to speak
to an agent if you need to alter your reservations.
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CLIENT INFORMATION NEEDED:
 Need client's name as it appears on their Passport or Driver's License
 Client's address and phone number
 Form of payment (cash, check, credit card)
– If the payment is by check it must be made out to Pulaski Tickets & Tours.
– Credit card payment will very likely require a photocopy of the front and back of the credit
card.
– Checks require a copy of the driver's license and possibly a signed authorization form.
 Dates of travel, departure city, destination, times of travel and alternate dates, if possible.
 Number of passengers and ages (may qualify for senior or child fares).
 Seating requests, frequent flier numbers or any other special requests (you may need to call these
in directly to the airline.)
WHEN MAKING THE RESERVATION
Explore through your resources for the best option
 Go to Vacation.com and log into Agentnet to find preferred consolidator and tour operator
information and their commission rates.
 Go to the list of consolidators shown in this chapter
 For personal travel use special negotiated rate links and meta search links on
www.pulaskiticketsandtours.com under “Personal Travel Benefits” or go to www.cruising.org if
you are a CLIA member for their special discounted car rental rates for agents.
 For speed and to earn a booking fee, book reservations for your clients through your Instant
Travel SiteTM
REMEMBER
 Initially the consolidator will give you a general fare quote using a certain booking class of service.
They are not stating that seats are available, just the fare if available.
 Use our IATA # 33530556 when talking directly to rental car suppliers, consortiums or preferred
suppliers.
 You will need to find out if the fare is net or commissionable.
 Taxes will need to be added, as well as any weekend surcharges, if applicable.
 Make sure you obtain the cancellation and change rules.
 What is the ticketing deadline?
 If you are ready to place the reservation, ask to check availability.
QUOTING A FARE
 Add in all costs, net fare, taxes, weekend surcharges, credit card fees, express delivery fees (if
applicable), and commission – at least 10%-15% of the base net fare, or whatever is competitive
in the market
 If the ticket is for yourself to use, you need not add commission.
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AIR CONSOLIDATORS
Consolidators contract with airlines for discounted rates. Consolidators are able to give airlines a certain
volume of sales and in return sign contracts to obtain discounted rates. They can in turn offer these lower
airfares to travel agencies. The prices quoted will usually be wholesale or net rates. You must add taxes,
weekend surcharges, and commission. These fares are usually lower than the published retail fares offered
by airlines directly.
Most consolidators operate in the international market. There are very few domestic consolidators, and
they will usually only sell first class and last minute fares. Many tour companies operate as air
consolidators as well. Some will sell the airfare they have contracted with the airlines separately or with a
minimum land tour (car or hotel). Pleasant Holidays and All About Tours are two examples of tour
companies that also act as consolidators.
Please remember when considering an air consolidator:
 Lower airfares – usually less than published fares
 Net fares (fares before taxes and commission are added on) allows us set our own commission rates
 Ticketing deadlines often allow more time to purchase
 Longer stays
 Many consolidators have websites with booking and flight searches available online
 You will receive 50% of the commission when you book consolidator fares
 You pay no commissions or markups when booking net fares for yourself
Disadvantages
 Limited number of airlines
 Travel is usually on one airline for all legs of the trip
 Stopovers and air deviations are not always allowed
 Charges may incur for using a credit card
 May not always be able to obtain frequent flier mileage
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AIR CONSOLIDATOR DIRECTORY
VACATION.COM (Call suppliers to book travel not Vacation.com) Must log into Agentnet to get list of
consolidators and tour operators. Call individual tour operators and suppliers to book travel. (call New
York office for login information) www.vacation.com 1-800-843-0733
CONSOLIDATORSHOPPER.COM (Create your own login, search and book online only)
Meta search site of consolidators lists commissions or has net pricing. www.consolidatorshopper.com
Name
Destination
Phone Number
Fax Number
Air Tickets
Worldwide
800-207-7300
310-647-2854
Alliance
Europe, Africa, Middle East, S. Pacific
800-267-9315
415-752-2096
Celtic
United Kingdom, Ireland, Europe
800-789-8555
415-750-9670
C & H Travel Asia, Europe, S. Pacific, C. & S. America
800-289-1628
415-956-2565
Centrav
Worldwide
800-874-2033
800-255-6138
DER
Europe
800-717-4247
DFW Tours
Africa, Asia, C. & S. America, Europe,
So. Pacific, groups, business, 1st class
800-527-2589
972-386-3802
GTT
International Worldwide
800-878-2828
972-490-6367
Homeric
Greece, Egypt, Morocco, Portugal,
800-223-5570
Turkey
Air by Asia, Europe, S. Pacific,
800-877-8111
Latin America Pleasant) Middle East, Africa
J & O Air
619-282-4164
New Frontiers W. Europe, Tahiti
800-366-6387
Picasso Travel Worldwide
800-742-2776
650-579-7387
Skylink
Worldwide
800-247-6659
323-655-4393
Trans Am
C & S America, S. Pacific, Asia,
Europe Mexico, intra-Europe, intra-Asia
800-822-7600
888-656-3232
Air Tickets
Airplan, Inc.
Centrav, Inc.
C & H Intl
Europe, Middle East & Africa
Worldwide
Worldwide
Asia, Europe, S. Pacific,
C.& S. America
Caribbean, Mexico, C & S. America
800-207-7300
800-866-7526
800-874-2033
800-289-1628
310-647-2854
412-257-8421
800-255-6138
415-956-2565
800-388-7652
202-452-0905
Solar Tours
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INTERNET BOOKING SITES FOR AIR CONSOLIDATORS
CONSOLIDATOR
WEBSITE
CENTRAV
CONSOLIDATOR SHOPPER
GTT
C & H INTERNATIONAL
FARE PRO
DFW TOURS
PICASSO
AIR BY PLEASANT
AIR TICKETS
JAXFAX
TRANSAM
UNIPAC VIAJES
APC
www.centrav.com
www.consolidatorshopper.com
www.gttglobal.com
www.cnhintl.com
www.farepro.com
www.picassotravel.net
www.airbypleasant.com
www.airtickets.com
www.jaxfax.com
www.transamtravel.com
www.unipacviajes.com
www.apc-consolidators.com
800 #
FAX #
800-874-2033
800-255-6138
800-878-2828
800-289-1628
800-761-8107
800-527-2589
800-742-2776
800-877-8111
800-207-7300
972-490-6367
415-956-2565
800-822-7600
800-892-2586
888-656-3232
503-526-1240
972-386-3802
650-579-7387
619-282-4164
212-557-3282
AVIATION INDUSTRY CODES
The following are examples of codes that may be used when verifying Locator and Confirmation
Numbers, and the spellings of names. You may use your own codes, but it is advised you use them to
assure the correct information is communicated.
A
B
C
D
E
F
G
H
I
J
K
L
M
Alpha
Bravo
Charlie
Delta
Echo
Foxtrot
Gulf
Hotel
India
Juliet
Kilo
Lima
Mike
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
November
Oscar
Papa
Quebec
Romeo
Sierra
Tango
Uniform
Victor
Whiskey
X-ray
Yankee
Zulu
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UNITED STATES AIRPORT CITY CODES
The following is a list of frequently used airport city codes. These are sometimes required when
seeking availability, fare and schedule information. The codes are alphabetized by the city in which
the airport is located.
ABI
ACA
ALB
ABQ
ESF
ABE
AMA
ANC
ATL
AUS
BFL
BWI
BGR
BTR
MBS
BPT
BIL
BHM
BMI
BOI
BOS
BUF
BUR
BTM
CUN
CID
CMI
CHS
CHA
MDW
ORD
CVG
CLE
COS
CAE
CMH
Abilene, TX
Acapulco, MX
Albany, NY
Albuquerque, NM
Alexandria, LA
Allentown, PA
Amarillo, TX
Anchorage, AK
Atlanta, GA
Austin, TX
Bakersfield, CA
Baltimore, MD
Bangor, ME
Baton Rouge, LA
Bay City, MI
Beaumont/Port Arthur, TX
Billings, MT
Birmingham, AL
Bloomington, IL
Boise, ID
Boston, MA
Buffalo, NY
Burbank, CA
Butte, MT
Cancun, Mexico
Cedar Rapids, IA
Champaign/Urbana, IL
Charleston, SC
Chattanooga, TN
Chicago, IL/Midway
Chicago, IL/O’Hare
Cincinnati, OH
Cleveland, OH
Colorado Springs, CO
Columbia, SC
Columbus, OH
GUC
HRL
MDX
BDL
HNL
HOU
IAH
HSV
IND
ISP
JAN
JAC
JAX
AZO
MCI
EEN
EYW
ILE
TY S
LSE
LFT
LCH
LA N
LRD
LA S
LAW
LEX
LNK
LIT
GGG
LA X
SDF
LBB
MSN
MHT
MQT
Gunnison, CO
Harlingen, TX
Harrisburg, PA
Hartford, CT
Honolulu, HI
Houston, TX / Hobby
Houston, TX / Intercontl
Huntsville, AL
Indianapolis, IN
Islip, NY
Jackson, MS
Jackson Hole, W Y
Jacksonville, FL
Kalamazoo, MI
Kansas City, MO
Keene, NH
Key West, FL
Killeen, TX
Knoxville, TN
La Crosse, W I
Lafayette, LA
Lake Charles, LA
Lansing, MI
Laredo, TX
Las Vegas, NV
Lawton, OK
Lexington, KY
Lincoln, NE
Little Rock, AR
L o n g v i ew, TX
Los Angeles, CA
Louisville, KY
Lubbock, TX
Madison, WI
Manchester, NH
Marquette, MI
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OMA
ONT
SNA
MCO
OWB
OXR
PSP
PNS
PIA
PHL
PHX
PIT
PWM
PDX
PVD
PVR
RDU
RNO
RIC
RST
ROC
RFD
SMF
SLC
SJT
SAT
SAN
SFO
SJC
SJU
SBP
SBA
SMX
SRQ
SEA
SHV
Omaha, NE
Ontario, CA
Orange County, CA
Orlando, FL
Owensboro, KY
Oxnard, CA
Palm Springs, CA
Pensacola, FL
Peoria, Il
Philadelphia, PA
Phoenix, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Puerto Vallarta, Mexico
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, MN
Rochester, NY
Rockford, IL
Sacramento, CA
Salt Lake City, UT
San Angelo, TX
San Antonio, TX
San Diego, CA
San Francisco, CA
San Jose, CA
San Juan, PR
San Luis Obispo, CA
Santa Barbara, CA
Santa Maria, CA
Sarasota, FL
Seattle, WA
Shreve p o rt, LA
Host
CRP
DFW
DAY
DEN
DSM
DET
DTW
DBQ
DRO
DUT
ELP
EUG
EVV
FAI
FYV
FLO
FAT
FLL
RSW
FSM
VPS
FWA
GRR
GRB
GSP
GSO
Corpus Christi, TX
Dallas/Ft.Worth, TX
Dayton, OH
Denver, CO
Des Moines, IA
Detroit, MI/City
Detroit, MI/Metro
Dubuque, IA
Durango, CO
Dutch Harbor, AK
El Paso, TX
Eugene, OR
Evansville, IN
Fairbanks, AK
Fayetteville, AR
Florence, SC
Fresno, CA
Ft. Lauderdale, FL
Ft. Myers, FL
Ft. Smith, AR
Ft.Walton Beach, FL
Ft.Wayne, IN
Grand Rapids, MI
Green Bay, WI
Greeneville/Sp a rtanburg, SC
Greensboro, NC
OGC
MFE
MFR
MLB
MEM
MIA
MKE
MSP
MOB
MLI
MRY
MGM
MKG
MYR
BNA
HVN
MSY
JFK
LGA
EWR
SWF
ORF
OAK
OSX
MAF
OKC
Maui, HI
McAllen, TX
Medrord, OR
Melbourne, FL
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis, MN
Mobile, AL
Moline, IL
Monterey, CA
Montgomery, AL
Muskegon, MI
My rtle Beach, SC
Nashville, TN
New Haven, CT
New Orleans, LA
New York, NY/Kennedy
New York, NY/La Guardia
Newark, NJ
Newburgh/Stewart Field, NY
Norfolk, VA
Oakland, CA
Oaxaca, Mexico
Odessa/Midland, TX
Oklahoma City, OK
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FSD
SBN
GEG
SPI
SGF
STL
SYR
TPA
TX K
TOL
TVC
TUS
TUL
TCL
TY R
EGE
ACT
IAD
DCA
CWA
PBI
HPN
ICT
SPS
AVP
ORH
Sioux Falls, SD
South Bend, IN
Spokane, WA
Sp r i n gfield, IL
Sp r i n gfield, MO
St. Louis, MO
Syracuse, NY
Tampa Bay, FL
Texarkana, AR
Toledo, OH
Traverse City, MI
Tucson, AZ
Tulsa, OK
Tuscaloosa, AL
Tyler, TX
Vail, CO
Waco, TX
Washington DC/Dulles
Washington DC/National
Wausau/Stevens Point, WI
West Palm Beach, FL
Westchester County, NY
Wichita, KS
Wichita Falls, TX
Wilkes Barre, PA
Worcester, MA
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INTERNATIONAL AIRPORT CITY CODES
There are literally hundreds of international codes. You can find them online at any consolidator website,
by performing a search or go to: www.nationsonline.org/oneworld/airport_code.htm
SPECIAL MEALS
The following is a list of various meals the airlines offer. Not all airlines or flights will have every type of
meal available. Be advised that many airlines are cutting back on meal service. Allow at least 24 hours to
process request.
Code
Meal Type
AVML
BBML
CHML
DBML
GCHZ
GFML
HFML
HNML
KSML
LCRB
LCML
LFML
LPML
LSML
MOML
NLML
NSML
ORML
PFML
SFML
VGML
CHKN
FPML
FRNK
BLML
SHML
TDML
RFML
Asian Vegetarian
Infant/baby Food
Child Meal
Diabetic
Grilled Cheese
Gluten Free
High Fiber
Hindu
Kosher
Low Carbohydrates
Low Calorie
Low Cholesterol/Fat
Low Protein
Low Sodium
Muslim
Non Lactose
No Salt
Oriental
Peanut Free
Seafood
Vegetarian
Fried Chicken
Fruit Salad
Child Hot Dog
Bland
Hot seafood
Toddler Meal
Refugee
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AIRLINE INTERNET DIRECTORY
Aer Lingus
Aerolineas Argentinas
AeroMexico
Air Canada
Air France
Air New Zealand
AirTran
Alaska Airlines Inc
Alitalia
All Nippon Airways
Aloha Airlines
American Airlines
Asiana Airlines
Avianca
Bahamasair
British Airways
Bwia West Indies Airways
Cathay Pacific Airways
Cayman Airways
Continental Airlines
Delta Air Lines
El Al Airlines
Japan Airlines
KLM Royal Dutch Airlines
Korean Air
Lacsa Airlines (Costa Rica)
Lan Chile Airline
Lufthansa German Airways
Mesa Air Lines
Mexicana Airlines
Northwest Airlines
Philippine Airlines
Qantas Airways
Singapore Airlines
Southwest Airlines
Spirit Airlines
Swiss
Taca International Airlines
Thai Airways International
United Airlines
USAirways
Varig Airlines
Virgin Atlantic Airways
World Airways
(800) 223-6537
(800) 333-0276
(800) 237-6639
(800) 247-2262
(800) 237-2747
(800) 262-1234
(800) 247-8726
(800) 426-0333
(800) 223-5730
(800) 262-0910
(800) 367-5250
(800) 433-7300
(888) 437-7718
(800) 284-2622
(800) 222-4262
(800) 247-9297
(800) 538-2942
(310) 615-1113
(800) 422-9626
(800) 525-0280
(800) 221-1212
(800) 223-6700
(800) 525-3663
(800) 777-5553
(800) 438-5000
(800) 225-2272
(800) 735-5526
(800) 645-3880
(800) 637-2247
(800) 531-7921
(800) 225-2525
(800) 435-9725
(800) 227-4500
(800) 742-3133
(800) 435-9792
(800) 772-7117
(877) 359-7947
(800) 535-8780
(800) 426-5204
(800) 241-6522
(800) 428-4322
(800) 468-2744
(800) 862-8621
(800) 274-3601
www.aerlingus.com
www.aerolineas.com.ar/
www.aeromexico.com
www.aircanada.ca/
www.airfrance.com
www.airnewzealand.com
www.airtran.com
www.alaska-air.com
www.alitalia.com
www.fly-ana.com
www.alohaairlines.org
www.aa.com
us.flyasiana.com
www.avianca.com
www.bahamasair.com
www.britishairways.com
www.bwee.com
www.cathay-usa.com
www.caymanairways.com
www.continental.com
www.delta.com
www.elal.co.il
www.japanair.com
www.klm.com
www.koreanair.com
www.grupotaca.com
www.lanchile.com
www.lufthansa.com
www.mesa-air.com
www.mexicana.com
www.nwa.com
www.philippineair.com
www.qantas.com
www.singaporeair.com
www.southwest.com
www.spiritair.com
www.swiss.com
www.grupotaca.com
www.thaiair.com
www.united.com
www.usairways.com
www.varig.com.br/english/
www.virgin-atlantic.com
www.worldair.com
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AIR TRAVEL – GLOSSARY OF GENERAL TERMS
2 Letter Codes (Two Letter Codes) To simplify communication in the airline world, IATA (International Air
Traffic Association) has designated all scheduled airlines with two letter codes. These are used in reservations, tickets, timetables
and fare tables.
3 Letter Codes (Three Letter Codes) There are many airports in the world with similar names so IATA uses
three-letter does for airports and cities. For example, the three letter code for Amsterdam, Netherlands is AMS, Caracas, Venezuela
is CCS and Hong Kong is HKG.
ABC Advance Booking Charter. A charter that requires a minimum advance booking period.
ABP Able Bodied Passenger. May be selected to sit near the emergency exit on an aircraft.
Accompanied/Unaccompanied Baggage Accompanied baggage is carried in the same vehicle as the
passenger (and may be checked or unchecked). Unaccompanied baggage is carried separately as cargo.
ACFT/EQT Aircraft Type.
ACI Airports Council International.
Ad Hoc Schedule A variation, addition or cancellation from the basic schedule of one or more flights on single dates.
Administrating Carrier The airline which controls the operation of a flight.
AHC Airport Handling Committee (IATA).
AHM Airport Handling Manual (IATA).
Air Bridge Corridor attached to the plane door to enable them to board or disembark between the aircraft and terminal
building.
Airport Apron Hard surfaced area used for the landing and taking off of aircraft.
Airport Art Name given to souvenirs on sale at airports.
Airport Code Every airport has a unique three letter code. Example AMS for Amsterdam. For cities with more than one
airport, there will be different three letter codes for the city and the airports. Some 3 letter codes indicate other city points such as
QWC for Berlin Zoo Rail Station.
Airside Area beyond the passport and security check areas.
Air Passenger Duty Charge payable on tickets for flights departing from the UK.
Aircraft A transport vehicle which is certified as airworthy by a competent aeronautical authority. As used herein, the
definition may include surface vehicles, the bookings and traffic handling for which are dealt with in a similar manner to that used
for aircraft.
Aircraft Configuration Planned utilization layout of aircraft interior space.
AIRIMP Reservations Interline Message Procedures – Passenger (ATC/IATA).
Airline Code A two letter code indicating an airline, air company or air carrier - see 2 letter codes.
All-Cargo Aircraft A version of an aircraft type which carries cargo and mail only.
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Alliance A term for airlines that have grouped together – formed an alliance – to give them a stronger identity and larger
market share. Examples are StarAlliance, Oneworld and Skyteam.
Alliances Where two or more airlines collaborate in for example offering loyalty rewards. Examples are StarAlliance,
Oneworld and Skyteam.
AOC Air Operators Certificate.
APT Airport.
ARCS Airline Routing and Connections Service.
ARINC Aeronautical Radio Incorporated.
Arrivals The area of the airport where people leaving a plane pass through immigration, collect their baggage, pass
through customs and arrange their transport into the city. On domestic flights, they may simply collect baggage and leave the
airport through Arrival.
Arrival Times All timetables gives the time that the flight will arrive in local time.
ARS Airline Reservation System.
ASK Available seat kilometers. A transport measure calculated as the product of the number of aircraft seats available for
sale and the kilometers flown.
ASM Ad hoc Schedules Message.
ATA Air Transport Association of America.
ATC Air Traffic Control.
Available Seat Miles A transport measure calculated as the product of the number of aircraft seats available for sale
and the miles flown.
BAA British Airports Authority.
Baggage Allowance The free luggage allowance an airline will carry for each traveler. Travelers are able to take more
luggage by paying an Excess Baggage Charge. Depending on the route the allowance will either be by piece (numbers of bags or cases)
or by weight.
Baggage Claim Area Area in an airport where passengers collect their accompanied checked baggage.
Baggage Hold The part of the plane where the baggage is stored. The traveler's luggage is handed over at the Check
In desk at the departure airport.
Basing Point A location to and from which airfares are established.
Block Spacing An allocation by one airline to another of a number of seats on some of its flights, which the airline sells
to the traveling public through its own marketing and distribution system.
Budget Airlines Also known as 'No Frills' or Low Cost' Airlines. They operate schedules (regular timetables) in the
same way as the larger airlines, but with lower fares. They fly on short haul routes and sometimes in and out of less popular airports.
Business Days In the context of Airport Co-ordination/Advice Procedures, business days refers to business days in the
country of the message originator.
Bulkhead A Rigid partition.
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CAA Civil Aviation Authority.
Cabin Inside area of the aircraft. Usually there are separate cabins for First Class travelers, Business Class travelers and one
or more cabins for Economy Class travelers.
Capacity Limitation Agreement An agreement between carriers, commonly airlines, stipulating the maximum
capacity to be offered by each carrier on a particular route.
Cargo Any goods carried on an aircraft.
Carousel A circulating conveyor belt on which baggage is delivered.
Carrier Another term for the airline or company that operates flights from one airport to another. The term is used in
many legal documents.
CAT Clear Air Turbulence. The disturbance caused to an aircraft when flying through inclement weather or air pockets
Certificate of Airworthiness Document issued by a national civil aviation authority to certify that an aircraft
satisfies its safety and other criteria.
Certificate of Seaworthiness Document issued by a national maritime authority to certify that a ship satisfies
its safety and other criteria.
Charter Airlines An aircraft that has been hired by one or more operators, usually for the package holiday market.
Most seats are sold only as return flights for 7 or 14 night stays. The flights sometimes depart and arrive at inconvenient times and
passengers are unable to change their bookings. Seats are normally sold with accommodation.
Check In Describes both the action and the area in the airport. The passenger goes to the check in desk for the airline
they are traveling with and the check in staff then take and tag large items of luggage which then get taken to the plane, and
the passenger is given a boarding pass. Some cities have check in facilities in the city center.
Circle Pacific Fare A special fare offered by some Pacific carriers, which allows passengers to fly to Pacific Rim
destinations (Australia, Asia, North and South America) usually including four stopovers. Additional stopovers available at an
extra cost, one condition is that the passenger must travel in either a clockwise or anti-clockwise direction.
City Pair The origin and destination cities of an aircraft flight.
Class Segregation of passengers according to the fare paid or facilities and services offered.
Class Override Class which overrides that from a previous board point.
Code Share Term used when two airlines share a flight operation. There are two flight numbers, but only one aircraft.
COM Comment.
Commercial Duplicate Flight A flight where the operating airline allows seats/space to be sold by one or more
than one airline and all participants to such an agreement sell their seats/space on that flight under their own flight designator.
Compartment A space designated within the aircraft for the carriage of passengers or dead load.
Configuration See Aircraft Configuration.
Conjunction Tickets A set of two or more airline tickets to cover a single itinerary. The tickets are stapled together and
issued at the same time, which constitutes a single contract of carriage.
Connections/Connecting Services Indicates that on a particular route, the traveler will have to change planes
and flight numbers – make a transfer connection – at an airport in route. Also known as Transfer.
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Container See Unit Load Device.
CRS Computer Reservation System.
Daily Every day of the week, including Saturday and Sunday.
Data A representation of facts, concepts or instructions in a formalized manner suitable for communication, interpretation
or processing by human beings or by automatic means.
Data Element A data element is a sequence of alpha-numeric characters which, depending on their specific context and
position, has a unique meaning, e.g. Flight Designator, Days of Operation
Deadhead Aircraft or another vehicle traveling without passengers or cargo, or airline or another carrier's employee
traveling free.
DEI Data Element Identifier.
Denied Boarding Compensation Payment by an airline to a passenger with a confirmed reservation for a
specific flight not honored by the airline. Commonly given as a result of overbooking.
Departures The area of the airport used by people catching a plane. The departure halls of the airport are in two parts,
the first part contains the check in desks (landside) and the second part may only be used by those boarding the planes
(airside).
Departure Times All timetables gives the time that the plane will depart in local time.
DES/DESI/DESIG An Airline Designator code.
Destination The traveler's final arrival city. A journey or itinerary can have many destinations but each flight sector has only
one.
Direct Flight Where the plane goes directly from the departure city to the arrival city and the traveler does not need to
change planes. Sometimes a direct flight makes an intermediary stop where the plane lands at an airport in route, but if the passenger
doesn't have to change flights, its still known as a direct flight.
Domestic A flight that takes off from one airport and lands at another airport in the same country. i.e. New York to Los
Angeles is a domestic flight as both airports are in the USA.
Domestic Airline An airline operating services entirely within one country.
Domestic Flight Leg A flight between two stations to which the same ISO country code applies.
Dry Lease Refers to the leasing of an aircraft only.
Dupe/Duplicate Leg A single, non-operational leg of a flight that, for commercial/technical reasons is displayed
under more than one flight number by the operating carrier, or is displayed by a different Airline Designator/Flight Number
by an airline other than the operating.
Economy Cabin For travelers with Economy Class tickets. On an aircraft, there may be two or more Economy Class
cabins.
EJT or EFT Elapsed journey time or elapsed flying time.
Elapsed (Journey) Time The term used to explain 'real flying time' or 'actual journey time'. Because the flight
timetables use local times for departure and arrivals, it is not easy to see how long each flight will actually take.
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Empty Leg An empty flight between two consecutive scheduled stops e.g. occurs when a charter flight takes passengers in
one direction but returns empty rather than waiting for a return load.
Excess Baggage Charge An extra charge made by the airline if the travelers baggage exceeds the free allowance.
FAA Federal Aviation Authority.
FFP Frequent Flyer Program. Where airlines offer rewards to regular travelers with the airline and its partners.
Fast Track An express transit facility available to First and Business Class passengers at some airports.
Flag Carrier A carrier designated by a government to operate international services.
Flight Numbers Letters and numbers unique to each flight. Flight numbers always begin with two letters, which indicate
the airline. Example, flight number MS865 is the flight number that Egypt air (MS) uses for their flight from Bangkok, Thailand
to Cairo, Egypt.
FLT/Flight The operation of one or more legs with the same Flight Designator.
Frequent Flyers Travelers who belong to airline Frequent Flyer Programs.
Frequent Flyers A range of rewards and incentives that encourage business travelers or regular travelers to use the same
airline for all their requirements. The more frequently a traveler flies with the selected airline; the better will be the rewards or
benefits.
Funnel Flight A flight composed of two or more member flights, which is identified by the Airline Designator, and
Flight Number of one of the members. Only one Airline Designator/Flight Number is operational on any one leg but a leg
may have multiple, non-operational F1. Also known as Starburst, W or Y flights.
GDS Global Distribution Systems.
Holding Bay Area of the airport where planes are held until they have permission to take off.
Hypothetical Fare Construction Points Airline term to describe points (i.e. airport) included in an itinerary
in order to construct a lower fare. Also known as fictitious construction points.
IATA International Air Transport Association, body that regulates many of the world's scheduled airlines.
ICAO International Civil Aviation Organization.
Identifier A character or group of characters used to identify or name an item of data and possibly to indicate certain
properties of that data.
Indirect Route Principle Airline term used to describe the general rule allowing passengers paying full fares on
IATA airlines to deviate from the direct route between any two points without extra payment, as long as the maximum
permitted mileage for the route listed in the tariff
Infant A child normally under the age of two.
Intermediate Stop When the plane lands at airports between the departure city and the arrival city. The traveler does
not usually have to change planes.
International Flight Describes a flight, which takes off from one country and then lands in another. The term is used
to separate International Flights and Domestic Flights. Amsterdam, Netherlands to Athens, Greece is an example of an international
flight.
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Jetlag Temporary state of feeling in ill health following a long journey across several time zones. The traveler has difficulty
adjusting to the time zone of their destination and may feel sick, lethargic and have difficulty concentrating.
Joint Operational Flight A flight on more than one airline operates one or more of its legs.
K When shown as 23k is the weight allowance shown on a ticket. Example, 23k is a maximum free baggage allowance of 23
kilos.
Landing Fee Charge made by the airport authorities to airlines for landing their aircraft.
Landside Area before passport control and security checks with free access.
Landing Card A document, which must be completed by a passenger prior to arrival in order to gain entry to the
country.
Layover Scheduled Interruption of a journey, usually overnight, either at the passenger's request or necessary because
of a lack of a connecting service.
Leased or Blocked Space Flight A flight where the operating airline leases (or blocks) some seats/space to one
or more other airlines and all participants to such an agreement sell their seats/space on that flight under their own
designator(s).
Leg A leg is another word for 'sector', i.e. each section of a journey or trip. Example, a traveler could be told that the London
to Paris leg of their trip would be either by air or by Eurostar train.
Leg Room Term used to indicate how much space there is between an aircraft seat and the one in front. The technical
term is 'pitch'.
Links (OAG Links) OAG propriety schedule update remote access system
Long Haul A flight of more than 4 hours. On long haul flights the amount of space and comfort a traveler enjoys has a real
effect on their feeling of wellbeing on arrival at their destination.
Lounge Airport Lounge/Executive Lounge/VIP Lounge. A part of the airport where travelers can spend time between check
in and boarding the plane. Many airlines provide special lounges exclusively for Business and First Class passengers.
Loyalty Programs Reward programs that encourage business travelers to use the same airline or hotel chain for all
their travel arrangements. These programs are also known as 'Frequent Flyer' or 'Frequent Lodger' programs but each has a unique
name.
Mail All types of material communications carried on one aircraft, e.g., General Post Office Mail, diplomatic mail, military
mail and company (airline) mail
MCD Multiple Carrier Designator
MCT Minimum Connecting Time. Indicates whether there is enough time for a traveler to change planes - make a transfer
connection – at any airport.
Movement The arrival or departure of an aircraft Non-Operational (commercial leg). See Operational Leg
Multi Sector On a journey that includes one or more transit stops, each part of that journey is known as a sector.
No Frills Airlines Also known as 'Low Cost' or 'Budget' airlines.
No Show Term used for a traveler who does not check in for the flight that they have a reservation for and has not
cancelled the reservation.
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Non-Stop Flights Flights which fly from one airport to another without landing at any airport in between. As these
flights are faster than those that make intermediate stops, business travelers prefer them.
Off Point Station of disembarkation.
Onboard Inside the plane.
Operation The act of a transport vehicle traveling from point to point.
Operational Leg A flight leg which is physically operated and identified by its Airline Designator and Flight Number.
Originating Flight A flight designated by a Flight Designator, commencing at the station in question.
Outbound/Outward The first part of an itinerary or journey from the point of origin.
Overbooking Some airlines sell more tickets than there are seats on the plane. If every traveler tries to check in, some
will be asked to travel on another flight in exchange for financial compensation.
PAX Passengers.
Piece System One of the ways that airlines describe baggage allowances, the other term used is Weight System. The
letters PC are shown on the ticket i.e. 2PC, indicating that the traveler can check in two cases or bags. These are a maximum size
for these 'pieces'.
Pitch The distance between a plane seat and the seat in front. The higher the figure, the more leg space the traveler will have.
PNR Passenger Name Record. A unique code used by airlines to recognize a booking.
Pre clearance Provision of customs and immigration procedures in a foreign country of departure to ease the demand
for such facilities in the country of arrival. Such arrangements exist for example between the USA and Caribbean.
PTA Pre-paid Ticket Advice. Notification by an agent or carrier that a person has paid for another person's transportation, usually
from a place other than the one in which the fare was paid, thereby authorizing the issue of an airline ticket by the recipient.
Recline The measurement of how far a plane seat will push back. Some airlines measure the recline by inches, others by degrees.
The higher the figure, the further the seat back can recline.
Red Eye A phrase referring to lack of sleep, usually when the traveler lands at the arrival airport early in the morning
following an overnight flight.
RES/RESTN Restriction.
Re-validation Sticker An amendment attached to the flight coupon of an airline ticket showing a change such as
change of flight made to the original reservation.
Rewards The benefits that a business traveler gets for frequently using the same airline or hotel chain as part of a
'Frequent Flyers' or Frequent Lodger' program. Rewards include free flights, discounts on holidays, gift certificates, and tickets to
leisure parts, hotel accommodation and more.
Rotation The operation of consecutive legs in operational sequence between the station or origin and the station of
destination of any flight.
Routing A list of consecutive legs in operational sequence between the station of origin and the station of destination of
any flight.
RSD Release for Sale Date.
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SAD Shared Airline Designator.
Scheduled Airline/Flights A scheduled airline operates on advertised routes, this may be several times a day and/or
several days a week. The routes are fixed and each route is linked to a flight number.
SCR A multi-volume set of documents, which describe the protocols, standards and implementation issues, related to intersystem communications for the airline and aeronautical communities.
Seat Plans Diagrams of the inside of an aircraft showing seat locations, etc.
Sector On a journey that includes one or more transit stops, each part of that journey is known as a sector.
Short Haul A flight of less than 4 hours.
SISC Schedules Information Standards Committee.
SKD/SKED/SKEDS Schedule.
SLOT The scheduled time of arrival or departure available or allocated to an aircraft movement on a specific date at an
airport.
SPC Scheduling Procedures Committee (IATA).
SSIM Standard Schedules Information Manual (IATA).
SSM Standard Schedules Message (IATA).
Stacking Describes aircraft flying in large circles at two or more levels awaiting for permission to land. Occurs at busy
airports.
Standby Term used for a traveler who does not have a firm reservation for a particular flight. (Firm reservations are
indicated on the ticket by the letters 'OK'). These tickets are often held by airline staff who can only travel if there is space available.
The passenger is asked to report to the gate or check-in desk at a specific time - shortly before departure.
Station A place to which a Location Identifier has been assigned.
Stopover When a traveler leaves the airport at which they have arrived. The passenger must complete arrival formalities and
when they return to the airport they must check in again. In this way, a stopover is different from a stop where the passenger stays 'in
transit' and doesn't leave the 'airside' of the airport.
Taxi The journey taken by an aircraft between its loading point and takeoff point. The aircraft also 'taxis' from its landing
position to its unloading point.
TC's Transfer Connections.
Technical Landing/stop A landing for non-traffic purposes e.g., refueling. Passengers cannot board or disembark at
this point.
Terminating Flight A flight, designated by a Flight Designator, ending at the station in question.
THRU FLT Direct Flight.
TIACA The International Air Cargo Association.
Traffic Conference IATA's classification of the world's major airline routes. Area's (TCA's): TCA1=North and South
America, TCA2=Europe and Africa, TCA3=Asia and Australasia.
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Transfer See Connection.
Transfer Connection When a traveler must change flights at an airport en route to their destination.
Transit Flight A flight, designated by a Flight Designator, during an en route landing at the station in question.
Transit Stop An intermediate stop on a flight where the plane will only be on the ground for an hour or so. Sometimes
passengers are invited to leave the aircraft, but usually they remain on board.
Transit Time The time an aircraft remains in transit at the station in question.
TTB Timetable.
Turnaround The time spent by an aircraft between landing and taking off.
UN/ECE United Nations Economic Commission for Europe.
Unit Load Device A load carrying device which interfaces directly with aircraft loading and restraint systems and meets
all restraint requirements without the use of supplementary equipment. As such, it becomes a component part of the aircraft.
UTC Universal Time Coordinates (same as GMT).
Wait-Listing/Wait List When all seats on a flight have been sold, a traveler may ask to be 'waitlisted' or 'put on the
wait list'. They would then be notified if a seat becomes available.
Warsaw Convention An agreement approved in 1928 that restricts the liability of airlines on international flights.
Weight System One of the ways that airlines describe baggage allowances.
Wet Lease Refers to the leasing of an aircraft and includes the provision of crew and supporting services.
Wide Body A type of aircraft, which has two aisles in the passenger cabin.
Zulu Call word for the letter Z.
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FARES AND TICKETING - GLOSSARY OF TERMS
A Describes part of a ticket type, in this case First Class Discounted.
AB Describes part of a ticket type, in this case Super Apex.
Air Passes These are designed for travelers who want to take many domestic flights in one country (ie the USA). The
flights all need to be on the same airline and have to be bought outside the country they will be used in. The passes are made up of a
minimum number of flight coupons – usually 3 – although more can be bought at the same time.
Airline Code Every airline, air company or air carrier is allocated a unique two letter code e.g., British Airways uses BA.
AP Describes part of a ticket type, in this case Apex.
Apex Fares Reduced price fares available on many routes. The fares must be purchased a certain number of days in advance
of traveling and normally have lots of restrictions on them.
Availability Indicates whether there are seats for sale on a particular flight. Most websites selling air travel allow you to
check whether any particular flight is full or it seats can still be bought - or are 'available'.
B Describes part of a ticket type, in this case 'Economy Class Discounted'.
Back-to-Back Fares/Tickets In booking tickets in this way the traveler can save money on two return trips to the
same destination, by the same traveler. Also known as Cross Ticketing.
BB Describes part of a ticket type, in this case 'Euro budget'.
Booking The final transaction at which a passenger and airline make the contract for travel on a flight.
C Describes part of a ticket type, in this case 'Business Class'.
Coupons The documents that make up an air ticket. There is a separate coupon for each 'leg' or part of the journey. As the
traveler boards each plane, the relevant coupon is taken by the airline.
Cross Ticketing In booking tickets in this way the traveler can save money on two return trips to the same destination,
by the same traveler. Also known as Back-to-Back Ticketing.
D Indicates the fare type, Business Class Discounted.
D As part of a fare type, indicates Economy Discounted Fare.
Discounted Fares Those offered by scheduled airlines, which are lower than the fully flexible fares.
These fares have rules that may limit the length of stay at the destination and that also limit changes and refunds.
EE As part of a fare type, indicates 'Excursion Fares'.
E-ticket An electronic ticket, which enables automated check-in at the airport.
Euro Budget Fares Discounted tickets which are valid for one year and have no minimum stays.
Once the reservations are confirmed and the tickets issued, no changes to dates can be made without paying extra charges.
Excursion Fares Economy return fares, which are cheaper than full economy fares and more expensive than Apex
and Pex fares. These fares have minimum and maximum stay rules but some changes to dates may be made.
F Indicates the fare type, First Class.
Fare Basis/Fare Type Code that shows the type of fare that a traveler has paid for.
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Flexible Fares The types of fares where the passenger can change their flight dates and some of the stopovers during
a journey. These fares are available in all classes at a higher price than the restricted fares.
Full Economy/Business/First Class Fares Tickets are completely flexible and refundable. Stopovers are
allowed and there is no minimum stay and the tickets are usually valid for one year.
H Describes part of a fare type, in this case it indicates 'High Season'.
J J on a ticket, as part of the fare type, indicates shoulder season – in between high and low seasons.
J J on a ticket, shown as a letter on its own, indicates the fare type 'Business Class Premium'.
K K on a ticket, as part of the fare type, indicates shoulder season – between high and low seasons.
L On a ticket (at the start of a fare type) indicates the fare type 'Economy Class Discounted'.
L On a ticket (as part of the fare type) indicates low season.
M On a ticket (as part of a longer string, i.e. MHAP3M) indicates the fare type 'Economy Class Discounted'.
M The letter shown on the Fare Construction line of a ticket, which shows that 'Maximum Permitted Mileage' has been
checked.
Maximum Permitted Mileage A term that airlines and travel agents use to calculate fares for complex flight
itineraries.
Midweek Either Monday to Friday or Monday to Thursday. In the fare basis, the letter X indicates midweek departure.
On routes where the day of the week affects the fare, the rule shows how 'midweek' is defined.
Mileage System See Maximum Permitted Mileage.
N On a ticket (as part of the fare type) indicates a night fare.
NUC Neutral Unit of Construction, used in constructing air fares.
O On a ticket (as part of the fare type) indicates shoulder season – between high and low seasons.
OK Shown on a ticket confirms that a seat is available for the traveler on that flight. Caution: also see note on 'overbooking'.
OW or O/W One-way ticket. A one-way fare can include more than one destination.
OX On a ticket (as part of the fare type) indicates a one-way excursion fare.
P On a ticket indicates the fare type 'First Class Premium'.
Partner Tickets & Fares. Term used where the airline offers discounted fares for husbands, wives, partners who
want to fly on the same flight as the business traveler. Documentary evidence has to be presented. Partner Fares are also known as
'Spouse' Fares.
PC See Piece System.
Pex Fare Discounted return fare available on many (not all) flight routes. Once the ticket has been purchased, changes
cannot usually be made. The lack of flexibility about dates, with other restrictions on length of stay often means that Pex fares are not
suitable for business travelers.
Point to Point Fares For any flight that goes from one city to another, whether it is a direct flight or a connection.
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Quote/Fare Quote Price given for an airfare or accommodation. With airfares, a price is only guaranteed at the time of
ticketing.
Round the World Fares Offered by airlines and airline alliances for travelers who want to make a reduced price
itinerary, which circumnavigates the world, staying in a minimum of 3 or 4 cities.
Route A list of cities or airports that will be visited during a trip. The cities are given in the order visited. The word 'itinerary'
is also used to show a route but it usually has details of dates and times.
RQ Shown on a ticket indicates that a seat has been requested on a flight that is technically full. This is also known as
'waitlising'.
RT Return Trip or Round Trip, when you return to the place you started your trip.
S On a ticket indicates the fare type 'Economy Class'.
SA On a ticket indicates that a seat is subject to availability, it is not confirmed.
Seasons/Seasonal Fares On many routes, some of the economy or discounted fares change depending on the
date the traveler is departing. These seasons are simply known as High Season and Low Season and indicated by H or L in the Fare
Basis. On some routes, there are also extra seasons between High and Low, these are known as Shoulder Seasons.
Spouse Fares Term used where the airline offers discounted fares for husbands, wives, partners who want to fly on the
same flight as the business traveler. Documentary evidence has to be presented. Partner Fares are also known as 'Partner' Fares.
SS As part of a fare type, indicates a Supersaver fare.
SU On a fares table this indicates that the traveler must stay over a Saturday night at his destination. This is also known as
the 'Sunday Rule'.
Sunday Rule Indicates that the traveler must stay over a Saturday night at his destination. Many discounted fares have
this rule and is indicated on the fares table as SU.
SX As part of the fare type, indicates a Superpex fare.
TPM Ticket Point Mileage – the actual distance between two airports.
U On a ticket indicates it is for a shuttle service and no reservation is required.
Upgrade Term used when a traveler wants to change the type of air ticket, hotel room or hired/rented car for something
better, or in the case of air tickets for a better cabin class or for more flexibility on a ticket.
V Ticket indicates the fare type 'Economy Class Discounted'.
Valid An air ticket can only be used for a fixed length of time. After some time (one year for full fare scheduled air tickets),
the ticket is no longer valid. Some tickets are valid for one month or six months, depending on the fare paid.
Validity Each air ticket/air fare is valid for a fixed length of time. Some fares have minimum and maximum stay rules.
Visit Fares Discounted economy tickets, designed for travelers who want to take domestic flights in one country, i.e.
USA. The tickets have to be bought in conjunction with an international air ticket and must be bought outside the country
they will be used in.
W As part of a fare type, indicates a weekend fare.
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Weekend Either three days – Friday/Saturday/Sunday – or just Saturday/Sunday. In the fare basis, the letter W indicates
a weekend departure.
Within Mileage Confirmation from the airline that a complex itinerary can be completed paying the published fare to
the furthest point of the itinerary. See Maximum Permitted Mileage.
X As part of a fare type, indicates a Midweek Fare.
Y Indicates the fare type 'Economy Class'.
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CHAPTER 3
CARS
Car Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Car Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
International Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
Booking Cars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Client Information Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Documenting the Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Website and Phone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
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CAR RENTALS
Car rentals can provide additional commission to airline, hotel, tour, and sometimes cruise reservations.
Cars can be rented not only at airports, but also at off-site, downtown, or suburban locations. Also cars
can be rented in one city and dropped off in another (sometimes for a fee) making the car reservation
more adaptable to your client's plans. Most cars rented in the U.S. and Canada, have an automatic
transmission and air conditioning. A manual transmission is standard internationally.
All reservations can be made on our website at www.pulaskiticketsandtours.com, by calling our New York
office, calling the vendor directly, or by using one of our preferred suppliers.
To earn maximum commissions and book your client's entire car rental needs, go to your Instant Travel
SiteTM once you login to our website or our consortium (Vacation.com) and their preferred suppliers.
Fewer commissions will be earned if you call our New York office and have our in-house agents make the
reservation.
For personal travel you can use links to special negotiated rates and meta site search engines provided by
Condo Travel Club under “Personal Travel Benefits” on the website. Meta sites (like sidestep) scour
dozens of sites for the best price. If you are a CLIA cardholder look on www.cruising.org for their special
agent negotiated rates. You can also go directly to the provider sites listed in this chapter.
CAR TYPES
There are many different types of cars to rent. Sizes and types will vary from one car rental agency to
another and also internationally. Included in this section are examples of fleet guides depicting car types
and sizes. Models may even vary within a rental company. Available cars may be models “similar” to the
car type as stated by the reservationist, and particular makes or models are never guaranteed. Below is a
short description of car sizes and types..
Economy/Subcompact
This is the smallest size of car available.This generally is the least expensive car to rent. Examples are: Ford
Focus, and Mitsubishi Mirage.
Compact
This is the next size up from the economy car. These are usually about the same price as economy cars.
Examples are: Dodge Neon, Chevrolet Cavalier.
Intermediate/Mid-size
This is the next size up from the compact. This will accommodate more passengers and have a little more
luggage space. Special equipment may be included such as CD players and power windows. Examples
are: Dodge Stratus, Toyota Camry, Nissan Altima.
Standard/Full-size
The next largest car is the standard or full sized car. Extra amenities are usually included. The standard
car will comfortably seat 5 passengers and have a large trunk. Examples are: Toyota Avalon, Ford Taurus,
Dodge Magnum, Chrysler 300.
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Luxury/Premium
These type of cars will have many extra amenities such as power seats, leather interiors and power
windows and locks. Some rental car companies have different models and makes for Luxury and
Premium. These cars will have more trunk space, comfortably accommodate 5 passengers and have larger
fuel tank capacities. Examples are: Lincolns and Cadillacs.
Convertible
These are considered a specialty car. They will rent for a higher rate. They are more common and available
in warm resort areas such as Hawaii and Florida. Examples are: Chrysler Sebring, Mitsubishi Eclipse, and
Ford Mustang.
Mini Van
These are more commonly available in the U.S. than a wagon. Most locations will offer mini-vans. These
cars will accommodate up to 7 passengers, but some have limited interior luggage space. Examples are:
Dodge Caravan, Plymouth Voyager, Ford Aerostar, and Mercury Villager.
Sports Utility Vehicle (SUV)
These type of cars are very popular and are becoming more common in rental lots, but are not available
in all locations. They are usually more expensive to rent. Examples are: Chevy Trailblazer, Ford Explorer
and Nissan Pathfinder.
Specialty Cars
Available in limited locations. They may be sports cars, 4-wheel drive vehicles, full-size vans and some
luxury cars. There may be some overlap with other categories such as a SUV or convertible. Examples are:
Escalade, Corvette, Jaguar, Hummer, Suburban, Bentley, BMW, Mercedes.
INTERNATIONAL RENTALS
Renting a car internationally can add a different dimension to a trip It will give the client more freedom
in creating their own itineraries, stopping when they choose and visiting areas they might not otherwise
see. However, car rentals in countries other than the U.S. can be more challenging. Clients must consider,
first whether they are up to the challenge of signs in a different language, driving on the left in certain
countries, manual transmissions, congested cities, narrower roads and different driving habits.
Car models and sizes vary from those available in the U.S. Cars tend to be smaller, especially in Europe,
and gas is much more expensive. Included in this section is fleet information for international rental car
locations .Many of the car models are not available in the U.S. and will be unfamiliar.
When renting a car internationally your personal car insurance will not be valid. However some Gold and
Platinum credit cards do cover certain insurance for car rentals, but only for a limited period of time.
Please read the article at the end of this section regarding car insurance, it will be very helpful. There are
some countries that do not accept outside insurance (such as Mexico and New Zealand),you must buy
insurance specifically for car rentals in these countries, and some countries such as Italy and Spain require
you to take theft insurance before renting the car.
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If you are going to be driving in Europe for longer than four weeks you may want to consider leasing a
car instead of renting it. Renault based in France has one of the better lease programs. The cost of the
lease includes a new car, insurance and roadside assistance. You may pick up the cars in a variety of cities,
but if they are located outside of France there is an additional fee. Their website is excellent and is located
in the industry directory for cars at the end of this section.
There are differences that you need be aware of when renting in a foreign country. Make sure you ask the
reservationist about them. Some are:
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manual vs. automatic transmission
right or left hand drive steering wheel
drive on left or right side of the road
minimum and maximum age requirements to drive
International Driving License requirement/valid US drivers license
auto insurance
air-conditioning
if unlimited mileage is included, or any special rules or laws that might apply
RATES
The following are the different rate plans that are available when renting a car:
Daily:
This is a “per day” charge based on a 24-hour period and is usually the most expensive rate. For example,
if the car is picked up at 10 AM on a Monday, it must be returned by 10 AM on the following Tuesday
or extra charges will incur. If picking up or returning a car late at night or early in the morning, check
the hours of operation.
Weekend:
A weekend rate usually applies to a car rented between noon Thursday and noon Monday. The actual
times and days may vary between car companies. The rate quoted is per day (based on a 24 hour period),
but is usually less than the daily rate on a rental than occurs Monday through Thursday. If a car is
returned later, the extra time may be at a higher daily rate.
Weekly:
Applies for a rental period of five to seven days. If a car is returned before the five-day period the car rental
agency will revert to a higher daily rate.
Corporate:
This is a discounted rate that is available to some business travelers. Identification may be required at time
of rental. Some rental car agencies do not pay commission on these rates.
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Agent:
This is a discounted rate given to a travel agent and is not available to the general public. Identification
in the form of a CLIA card will be required. These, like all other agent rates are based on availability and
are at the discretion of the car rental company. Discounts can vary between 10% and 50% and are noncommissionable.
Membership Discounts or Negotiated Rates:
Members of some organizations such as Condo Travel Club, AAA and AARP may be a given a discount.
These discounts vary from 5%-30%. Identification may be required at the pick-up location or a special
code entered online or given at time of rental. Seniors, government and the military may also be eligible
for discounts. Some of these rates are non-commissionable.
Coupons:
There are many sources such as mail promotions, and credit card companies, for rental car discount
coupons, and they must be presented at the rental location to receive the discount. When reserving a
rental car the coupon or promotion code must be given. This will be a code on the front or back of the coupon.
BOOKING CARS
WARNING: If you use any other method to book cars besides your Instant Travel Site tm you must
send us a booking form and ask the travel supplier to send us a confirmation form or forward us
an e-mailed confirmation notification. All confirmations from travel vendors; consortiums or preferred
suppliers must come to our New York office! We will forward all confirmations from the supplier back to
you, and you will receive the proper credit for the reservation. You may not receive credit for the
reservation unless you submit a booking form and reservation confirmation form received from the
travel supplier. Failure to follow this procedure may result in loss of commission.
 Go to our website www.pulaskiticketsandtours.com. Use your Instant Travel SiteTM for client
bookings.
 Use our IATA # 33530556 when talking directly to rental car supplier, consortium or preferred
supplier.
 Call supplier directly for a rate – Typically the best rates are online but there may be special rates
for callers.
 Go to Vacation.com and log into Agentnet to find preferred supplier information and their
commission rates.
 Book cars for clients yourself and earn 50% of Net Travel Revenue or amount described on your
Instant Travel SiteTM.
 For personal travel use special negotiated rate links and meta search links under “Personal Travel
Benefits” provided by Condo Travel Club on www.pulaskiticketsandtours.com or go to CLIA's
website www.cruising.org, for their special discounted car rental rates for agents.
 Don't over insure – Call your insurer to find out what coverage you have.
 Pay with a major credit card – Insurance may be included, call the credit card company to check
 Pump it yourself – The prepaid option is usually more expensive.
 Look for Dents – Vendors are cracking down on customers who dent or scratch a car. Examine
cars before leaving a lot, and report any damage.
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 Car rentals are not prepaid (except some international reservations).
 Only the renter is allowed to drive the car unless another person is named on the contract. Many
companies charge extra for an additional driver.
 Driver's must be 25 years old, hold a valid driver's license and have a credit card issued in his or
her own name. Some companies may rent to someone under 25, but may charge additional fees.
 Additional charges that may be found on a car rental bill:
– Airport Access Fee- Fees charged by the airport for use their facilities.
– Vehicle Licensing Fee – California and Hawaii charges a daily fee to license the cars in those
states.
– Extra hour/day- if a car is not returned on time charges will be levied.
– Rental Tax/Stadium Tax/Sales Tax – General taxes levied by the city or county on car rentals. A
stadium tax is levied to pay for sports facilities.
 Optional Charges:
– Loss Damage Waiver (LDW) – or Collision Damage Waiver or Physical Damage Waiverrelieves renter of financial responsibility if car is damaged, stolen, or vandalized.
– Personal Accident Insurance and Personal Effects Protection – protects renter against
accidental injury or loss to personal property. Also includes accidental death and
dismemberment and some medical expenses.
– Supplemental Liability – protection against third-party auto liability up to a specified amount.
– Fuel Charges-Fuel Purchase Option – clients can pay in advance and can bring car back with
an empty tank.
– Refueling Service Charge- cost of gasoline and a service charge.
NOTE: Car rental commissions can be elusive. When your client arrives to pick up their car they can
upgrade or downgrade and the rental company may then credit the car under a different rate code
resulting in a loss of commission.
CLIENT INFORMATION NEEDED
 City where car will be rented and returned (If returned at a different location, drop-off charges may
apply)
 Location (airport or a remote location)
 Inclusive dates of rental
 Pick-up and drop-off time
 Type of car (economy/intermediate/full-size)
 Club/Corporate numbers - Corporate Discount Code usually starts with (CD)
 Coupons/promotions- Promotional Code usually starts with (PC)
 Special requests (4-door, manual, convertible, SUV, car-seat). These are always requests and never
guaranteed.
 Special equipment (car seat, ski rack, luggage rack, cell phone) There may be an additional charge
for these.
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DOCUMENTING THE RESERVATION
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Name of car rental company
Make sure you get the reservationists name
Date of reservation
Confirmation number
Rate including extra hour/day charge and mileage charge
Date, location, and time of pick-up
Date, location, and time of drop-off
Type of car
Requests made
Make sure to complete a booking form
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SCRIPT
“Hi, this is _____________________ from Tickets & Tours Travel. Do you need my IATA number?
I need to make a reservation for __________________________________ (I need to get a rate for)
a (type of car) _________________________ in (city) ________________________________ on
(date) ____________________ to be picked up at (location) ____________________________ at
(time) ____________________ and dropped off in (city and location)_____________________ at
(time) _________________________ on (date) ______________________________. My client's
name is _____________________ and he/she will/will not be arriving on (airline) _____________
flight number ___________________ at (time) _________________. We do/do not have a (type)
_______________ coupon. The rate code is ___________. My client is a ___________________
(name of club) member. My client has a corporate number ____________. My client would like to
request ____________________________.”
You must complete a “booking form” and send it to our New York office so tickets or other IMPORTANT
TRAVEL DOCUMENTS can be issued to the traveling party and credit given to you as an independent agent.
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WEBSITE AND PHONE DIRECTORY
CAR VENDOR
ALAMO
AUTO EUROPE
AVIS
BUDGET
DOLLAR
ENTERPRISE
EUROPCAR
HERTZ
KEMWEL
NATIONAL
RENAULT
THRIFTY
WEBSITE
ta.alamo.com
www.autoeurope.com
www.avisagent.com
www.budget.com
www.dollar.com
www.enterprise.com
www.europcar.com
www.hertz.com
www.kemwel.com
www.nationalcar.com
www.renaultusa.com
www.thrifty.com
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TOLL FREE NUMBER
800-424-3687
888-223-5555
800-331-1212
800-527-0707
800-800-1000
800-325-8007
877-940-6900
800-654-3131
877-820-0668
800-227-7368
800-221-1052
800-367-2277
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CHAPTER 4
HOTELS
Hotels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Terms and Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Hotel Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Hotel Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Types of Hotels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Hotel Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
Booking Hotels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Client Information Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Documenting the Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8
Script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9
Consortium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
Preferred Suppliers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
Hotel Resort and Spa Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11
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HOTELS
Hotels are an essential part of most travel plans. There are many types of accommodations available and
it is necessary to find the type of accommodations that best fit your client needs, and is within their price
range. People have certain expectations of a trip whether it is for business or pleasure. The more you know
what these expectations are, the better you will be able to meet them.
All reservations can be made on your website at www.pulaskiticketsandtours.com, by calling our New
York office, calling the vendor directly or using one of our preferred suppliers.
To earn maximum commissions and book your client's entire hotel needs, go to your Instant Travel
SiteTM once you login to our website or our consortium (Vacation.com) and their preferred suppliers like
CCRA. They will collect and track the commissions for you.
Less commission will be earned if you call our New York office and have our in-house agents make the
reservation.
For personal travel you can use links to special negotiated rates and meta site search engines provided by
Condo Travel Club under “Personal Travel Benefits” on the website. Meta sites (like sidestep) scour
dozens of sites for the best price. If you are a CLIA cardholder look on www.cruising.org for their special
agent negotiated rates. You can also call the hotel chain directly or go to their websites listed in this chapter.
TERMS AND POLICIES
The travel industry has terms often used in making hotel reservations with which you should become
acquainted The most common terms you will need to know that are not in your glossary are as follows:
Cancellation Policy: This is the hotel's policy regarding the date and time by which you have to cancel
a guaranteed reservation to avoid a penalty, usually forfeiture of a deposit or one night's rate that is
charged to the client's credit card. ALWAYS find out what the cancellation policy is and relay this
information to your client.
Comp/Complimentary: A room or upgrade provided fee of charge.
Group Rate: A special rate usually given for 10 or more rooms. It is usually a wholesale or net rate and
commission must be added.
Overbooking: This is similar to an overbooked flight. A hotel has reserved more rooms than it has
available. They will try to re-accommodate you at a nearby property, and may offer to pay for the
transportation to this hotel and the difference in cost for the new accommodations.
Rate Change: This is when there is a change in the rate the hotel charges for the room during the stay.
A room may be more expensive, for example, during a weekend period and less during the week.
Rooming List: A list of names for a group booking, indicating the names of the travelers.
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HOTEL CODES
There are codes used in many hotel directories. These codes are fairly standard and are listed below.
Hotel Qualifier Codes – Location
Room Codes – Location
Type of Room
A
C
R
S
M
Airport
City Center
Resort
Suburb
Mall
OF
PS
SV
BF
MV
GV
BV
A
B
C
D
Rate Type Codes
Meal Plans
2 Twin Beds
2 Double Beds
1 Queen-Size Bed
1 King-Size Bed
COR
EP
G
P
T
A
B
C
E
M
Type of Beds
2T
2D
1Q
1K
Ocean Front
Pool Side
Sea View
Beach Front
Mountain View
Golf View
Bay View
Corporate
Family Plan
Government
Promotional
Tour
Deluxe
Superior
Standard
Minimum
American Plan
Breakfast Plan
Continental Plan
European Plan
Modified
American Plan
Room and Rate Details
Rate Abbreviations
Room Location Details
B
COM/COMM
DLY
MTH
OS
PH/PTHSE
STE
TD
U
WC
WS
WT
XP
DLXR
LUXR
MAXR
MINR
ROHR
STDR
SUPR
BCH
BCHFT
BLCY
GDN
GDNVW
HLSDE
ISLVW
LNA
OCNFT
OCNVW
PLVW
SPC
SVW
TWR
WTRVW
Beds
Commission
Daily
Monthly
Off Season
Penthouse
Suite
Trade Discount
Units
Toilet
With Shower
With Toilet
Extra Person
Deluxe Rate
Luxury Rate
Maximum Rate
Minimum Rate
Run-of-the-House Rate
Standard Rate
Superior Rate
Credit Card Codes
AC
AE or AX
BC
CB
Access Card
American Express
Barclays
Carte Blanche
CH
DC
DS
EC
MC or CA
VS or VI
Choice
Diners Club
Discover
Eurocard
MasterCard
Visa
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Beach
Beach Front
Balcony
Garden
Garden View
Hillside
Island View
Lanai
Ocean Front
Ocean View
Pool View
Special
Sea View
Tower
Water View
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HOTEL RATINGS
There are many types of accommodations that we have generally put under the term “hotel”. Among
these are motels, hotels, resorts, condominiums (condos), Bed and Breakfast, and hostels. There are many
different organizations that rate these hotels: AAA, Official Hotel and Resort Guide (OHRG), Michelin
Guide. Generally speaking the higher the number of stars, diamonds or other rating code used, the more
luxurious, more amenities, and services offered. Ratings may also vary from country to country, although
large international chains usually have standard ratings wherever they are located. The three general
classes of hotels are:
Deluxe: These are four and five star properties which offer the extras in services and amenities. They cater
to people with larger budgets and can be quite expensive. They will often have services such as golf
courses, spas, fitness clubs, fine dining, beauty salons and activities for children.
First: These hotels are three star properties for people on a tighter budget. They will be in a good location
and will usually have amenities such as swimming pools, bars and nightclubs.
Tourist: These hotels are usually one or two star properties for people traveling on a budget. Make sure
you know your clients' expectations before offering these hotels.
TYPES OF HOTELS
Airport Hotels: These are hotels and motels that are located in close proximity to an airport. They offer
the convenience to travelers on a tight schedule and are usually rented for shorter time periods than other
hotels.
Downtown/Convention Hotels: These hotels are located in business districts, city centers, and near
convention centers, and are most often used by business travelers attending meetings, seminars or
conventions. These properties will offer services needed by the business travelers such as data ports,
business centers, and fax services.
Motor Hotels/Motels: These properties are conveniently found along main highways and routes into
and around cities, and are convenient for people traveling by car. They often have parking directly outside
the rooms. Limited services may include a swimming pool and café.
Resort Hotels: Resort hotels usually offer the best services and amenities. They may be used to hold
meetings and conferences or as a leisure destination. Some may have golf courses, spa and fitness facilities,
sports facilities, and activities for children .These properties may be more expensive than other types of
hotels.
Condominiums/Condos: Condos are apartment type properties built for leisure traveler and are located
in popular destinations. Condos are most often available in areas with warm climates and also some ski
destinations. They will have housekeeping, and facilities such as a kitchen or kitchenette and separate
bedrooms.
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Bed and Breakfast: This is usually a room rented in a private home that includes a full breakfast. They
may or may not be “en suite” meaning they have a private bathroom, guests may have to share a
bathroom. They can be very charming, but not all B & B's will accept children, and most do not pay
commission. Standards vary so be prepared to ask questions.
Hostel: These accommodations are more commonly called “Youth Hostels” and are usually no more than
a bed in a shared room similar to a dormitory. Because of the low cost guests are often required to perform
certain chores to help with the hostel operation. There is an international youth hostel guide, which lists
hostels worldwide, and there are even “elder hostels” that cater to the mature traveler over 55 years of age.
HOTEL RATES
There are many qualifiers that affect the rate paid for a hotel room. Promotional discounts may be given
to promote the property and to increase the occupancy rate during certain time periods. Always ask if
there is a promotional rate. These rates may also include extras such as free parking, full daily breakfast
or discounts for spa services. Rates may be affected by the availability of rooms. It always pays to call
different sources or check online to get the best rate. The following may affect the room rate:
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property location
room location
room size
number people in a room
efficiency rooms
suites
meals included
availability
season
day of the week
length of stay
The following are types of rates common in the hotel industry:
Rack: This is the “standard” price of the hotel room on a daily basis, usually the highest rate a hotel will
charge during special events e.g. a SuperBowl , World Series, or a large convention
Daily: This is the rate charged for one night's stay. It is not based on a 24-hour period as in the car rental
industry. Check-in is usually mid afternoon and checkout late morning the following day. Reserving a
room from 3rd November to 4th November is a one night or daily room rate.
Weekend: This rate is applied to rooms reserved within a weekend time period, usually Friday to Sunday
nights. The rate is normally lower than the weekday rate to promote a higher occupancy when there are
less corporate travelers. The exception to this would be in popular weekend tourist areas such as Las Vegas
or Reno, Nevada.
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Weekly: This will be a hotel rate for a five to seven day period. It will be less expensive than a daily rate.
If a client will be staying 5 or more days always ask if there is a weekly rate. If a client checks out earlier
than the five-day period the hotel may charge the higher daily rate.
Corporate: This rate is extended to business travelers and will usually require a corporate account with
the hotel or chain. The rate may be discounted 10-30%, and may be non-commissionable.
Government: Federal and state governments may contract discounted rates for their employees that travel
on government business. These rates re q u i re identification at check-in and are usually noncommissionable.
Group: If you have a group traveling and need ten or more rooms you may “block space” in a hotel You
will usually receive a net rate and will need to add commission. This will be lower than the daily rate. You
may have to sign a contract stating that you are liable for the rental of the contracted number of rooms,
and you may have to provide a rooming list.
Convention: This is similar to the group rate except the organizer has blocked the space and contracted
the rate. An attendee to a convention will be offered this rate. This rate may be lower than the rack rate,
or the organizer may increase the rate to offset the cost of the convention.
Membership: Often members of organizations like Condo Travel Club will receive a discounted rate.
Identification or a rate code will be needed at time of booking and/or provided at check-in.
Coupon: Clients may have coupons that will entitle them to a percentage or dollar discount. Many credit
card companies and other large organizations offer these coupons. The discount code must be given to
the reservationists when booking the hotel and presented upon check-in.
Agent: Agent rates are available from many hotel chains. Discounts or upgrades are totally at the
discretion of the hotel or chain and will depend on availability. Some hotels and chains will give highly
discounted rates to promote their properties. Major hotel chains that commonly give agent discounts are
Holiday Inn, Hyatt, Starwood (called educational rates), Hilton, Best Western as well as many others. ID
such as (business card, CLIA card or letter of introduction) is usually required.
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BOOKING HOTELS
WARNING: If you use any other method to book hotels besides your Instant Travel SiteTM you must
send us a booking form and ask the travel supplier to send us a confirmation form or forward us
an e-mailed confirmation notification. All confirmations from travel vendors; consortiums or preferred
suppliers must come to our New York office! We will forward all confirmations from the supplier back to
you, and you will receive the proper credit for the reservation. You may not receive credit for the
reservation unless you submit a booking form and reservation confirmation form received from the
travel supplier. Failure to follow this procedure may result in loss of commission.
 Call the numbers given by preferred suppliers and consortiums. They will recognize our agency,
and give you the full-negotiated commission.
 Ensure you use our IATA # to get credit for the reservation.
 For speed, go to our website, login and book through your Instant Travel SiteTM for client bookings.
 Go to Vacation.com and log into Agentnet to find preferred hotel and accommodationn
information and their commission rates.
 Go to ccraonelink.com and register for a user name and password. Book on their website to get
special negotiated rates and commissions.
 Go to gogowwv.com and register for a user name and password. Login to find hotel packages and
rates.
 For personal travel use special negotiated rate links from Condo Travel Club and meta search links
under “Personal Travel Benfefits” on www.pulaskiticketsandtours.com or go to
www.cruising.org for their special discounted hotel rates for agents.
 Call the provider directly for a rate – Typically the best deals are online, but there may be special
rates for callers, especially at the last minute
 Book accommodations for clients yourself and earn 50% of Net Travel Revenue, or rate amount
described on your Instant Travel SiteTM.
 Most hotel reservation need a valid credit card to guarantee the room or require a one night's
deposit usually refundable if canceled within the appropriate time period.
 Hotel rooms booked individually (not through a tour company) are usually paid at time of
checkout. Advise clients if possible, to pay with same credit card with which they held the
reservation.
 Room descriptions and views can be very misleading. If you have a specific request, call and make
sure that request can be filled. Do not just go by the description.
 Some rooms have a maximum number of guests, sometimes there could be extra person charges.
 Room rates may change during the stay depending on the day of the week or season. Ask about
rate changes.
NOTE: Hotel commissions are sometimes hard to track and collect. For instance if your client reserves
the room with one credit card and pays with another when they arrive, the hotel may credit the room as
a walk in, or under a different rate code and may not pay commission. It is best to book hotels with a
preferred supplier like CCRA, or through your Instant Travel SiteTM on the website. Those booking
methods track the commissions and collect them for you.
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CLIENT INFORMATION NEEDED
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Name under which reservation will be made
Number and ages of guests (adults, seniors, children)
Location- city/area (city center, airport, beach)
Check-in and check-out dates
Number of nights
Type of room needed
– type of bedding-king/queen/double/twin
– moking/non-smoking
– view-garden/ocean
– level-concierge usually includes extra amenities (breakfast and hosted evening cocktails)
Discount qualifiers – AAA, AARP, Corporate, Government
Certain rates such as government and travel agent are NOT commissionable
Frequent Stay number
Special requests- Rollaway bed, crib, refrigerator, microwave, pool, spa, shuttle service, restaurant,
proximity to attractions. Some of these requests may incur an additional charge.
Credit card to guarantee reservation (Type/number/expiration/name on card/billing address/contact
phone number)
DOCUMENTING THE RESERVATION
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Make sure you obtain the reservationists name
Name of the hotel, address, phone number
Date the reservation was made
Confirmation number
Check-in and check-out dates
Type of room
Rate plus applicable taxes, any extra costs, rate change during stay
Cancellation policy
Whether the reservation was guaranteed or a paid deposit was made
Send a copy of the reservation to Tickets & Tours Travel
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SCRIPT
“Hi, this is __________________ from Tickets & Tours Travel. Do you need my IATA number?
I need to make a reservation for
(or I need to check availability and get a rate for)
(city)__________________________ for check-in on (date)_______________ and check-out on
(date)________________________ (or)for (# of nights)____________________ for (# of rooms)
___________________ for (# of people in a room) ____________in each room. My client prefers
(type of bedding)___________ and (any other requests)__________________________________.
Is this your best rate? Do you have any promotional rates? Is there a rate change during the stay?
What is the check-in/checkout times? What type of guarantee do you need for a reservation?
What is the cancellation policy?
My client's name is _________________________________. The credit card to guarantee/deposit
the reservation is _________________ number _________________________________________
expiration date _______________. The name on the card is ______________________________.
The billing address is _____________________________________________________________.
Their phone number is ____________________.”
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CONSORTIUM
VACATION.COM (Call suppliers to book not Vacation.com) www.vacation.com 1-800-843-0733
PREFERRED SUPPLIERS
GOGO Worldwide Vacations (Call or book online) www.gogowwv.com 1-800-966-6222
CCRA (Book online ONLY) www.ccraonelink.com 1-877-CCRA-006
Pulaskiticketsandtours.com (Book online through your Instant Travel SiteTM) 1-877-453-8458
TICKETS & TOURS (Call to book) 1-877-453-8458
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HOTEL, RESORTS AND SPA DIRECTORY
A worldwide directory of Luxury Hotels, Spa Hotels, Boutique Hotels, All Suite or Extended Stay Hotels
is available on CD from CCRA (one of our preferred suppliers) for only $5.00 at time of the printing.
CD will list special negotiated rates at over 13,000 properties. To order call 1-800-533-8883 or email
[email protected] Identify yourself as an ITA of Tickets & Tours.
Adam’s Mark Hotels
Amalia Hotels of Greece
AmericInn
AmeriSuites
Ashford Dromoland Castles
Aston Hotels & Resorts/ResortQuest
Town & Country
Americas Best Inns & Suites
Best Western International
Baymont Inns
Fairmont Hotels
Choice Hotels
Clarion Carriage House
Club Med
Coast Hotels
Comfort Inns & Suites
Conrad International
Country Inns
Courtyard By Marriott
Crowne Plaza
Days Inns
Delta Hotels & Resorts
Disney Resorts
DIVI Resorts
Doral Hotels & Resorts
Doubletree Hotels/Guest Suites
Drury Inns
Econo Lodge
Embassy Suites
Fairfield Inn by Marriott
Family Inns of America
Four Points by Sheraton
Four Seasons Hotels
Friendship Inns International
Golden Tulip International
Hampton Inns & Suites
Helmsley Hotels
Hilton Hotels
Hilton International
Holiday Inn
Homewood Suites
Howard Johnson
Hyatt Hotels/Resorts Worldwide
(800) 444-2326
(800) 268-1180
(800) 634-3444
(800) 833-1516
(800) 269-6044
(800) 922-7866
(800) 772-8527
(800) 432-7992
(800) 780-7234
(866) 999-1111
(800) 257-7544
(877) 424-6423
(800) Clarion
(800) Club-Med
(800) 716-6199
(800) 228-5150
(800) 445-8667
(800) 456-4000
(800) 321-2211
(877) 227-6963
(800) 633-1414
(877) 814-7706
(800) 647-7900
(800) 367-3484
(800) 713-6725
(800) 222-8733
(800) 378-7946
(800) 424-4777
(800) 362-2779
(800) 228-2800
(800) 251-9752
(800) 368-7764
(800) 819-5053
(800) 424-4777
(800) 344-1212
(800) 426-7866
(800) 221-4982
(800) 445-8667
(800) 445-8667
(800) 465-4329
(800) 225-5466
(800) 446-4656
(800) 233-1234
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Hotels
www.adamsmark.com
www.amalia.gr
www.americinn.com
www.amerisuites.com
www.irish-manors.com
www.aston-hotels.com
www.towncountry.com
www.americasbestinns.com
www.bestwestern.com
www.baymontinns.com
www.fairmont.com
www.choicehotels.com
www.choicehotels.com
www.clubmed.com
www.coasthotels.com
www.choicehotels.com
www.hilton.com
www.countryinns.com
www.courtyard.com
www.ichotelsgroup.com
www.daysinn.com
www.deltahotels.com
www.disneytravelagents.com
www.diviresorts.com
www.doralresort.com
www.doubletreehotels.com
www.druryinn.com
www.choicehotels.com
www.embassysuites.hilton.com
www.marriott.com
www.familyinnsofamerica.com
www.starwoodhotels.com
www.fourseasons.com
www.choicehotels.com
www.goldentulip.com
www.hamptoninn.hilton.com
www.helmsleyhotels.com
www.hilton.com
www.hilton.com
www.ichotelsgroup.com
www.homewoodsuites.hilton.com
www.hojo.com
www.hyatt.com
Host
InterContinental Hotels/Resorts
Jack Tar Village Beach Resorts
Knights Inn
La Quinta Inns & Suites
Las Vegas Reservations Systems
Leading Hotels of the World
Loews Hotels
Marriott International
Meridien Hotels
Motel 6
New Otani Hotels
Nikko Hotels International
Omni Hotels
Outrigger Hotels
Preferred Hotels
Quality Inns
Radisson
Ramada Inns & Suites
Red Carpet Inns
Red Lion Hotels
Red Roof Inns
Regal Hotels
Regent International Hotels
Renaissance Hotels
Residence Inn
Ritz Carlton
Rodeway Inns
Sandals Resorts
Select Inns
Sheraton Hotels & Resorts
Shoneys Inn & Suites
Signature Inns & Jameson Inns
Sleep Inn
Small Luxury Hotels
Sofitel
Sonesta International Hotels
Summit International Hotels
Super 8 Motels
Travelodge
Utell International
Vagabond Inns
Walt Disney World Resorts
Westin Hotels & Resorts
Westmark Hotels
Wyndham Hotels & Resorts
(800) 327-0200
(800) 858-2258
(800) 843-5644
(866) 725-1661
(800) 666-5971
(800) 745-8883
(800) 235-6397
(800) 228-9200
(800) 543-4300
(800) 466-8356
(800) 639-6826
(800) 645-5687
(800) 843-6664
(800) 688-7444
(800) 323-7500
(877) 424-6423
(888) 201-1718
(800) 272-6232
(800) 251-1962
(800) 733-5466
(800) 733-7663
(800) 457-4000
(888) 201-1806
(888) 236-2427
(800) 331-3131
(800) 241-3333
(800) 228-2000
(888) 726-3257
(800) 641-1000
(800) 334-8484
(800) 552-4667
(800) 526-3766
(800) 753-3746
(800) 525-4800
(800) 763-4835
(800) 766-3782
(800) 457-4000
(800) 800-8000
(800) 578-7878
(800) 448-8355
(800) 522-1555
(800) 647-7900
(800) 228-3000
(800) 544-0970
(800) 996-3426
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Hotels
www.ichotelsgroup.com
www.occidentalhotels.com
www.knightsinn.com
www.laquinta.com
www.lasvegashotels.com
www.lhw.com
www.loewshotels.com
www.marriott.com
www.starwood.com
www.motel6.com
www.newotani.com
www.jalhotels.com
www.omnihotels.com
www.outrigger.com
www.preferredhotels.com
www.choicehotels.com
www.radisson.com
www.ramada.com
www.reservahost.com
www.redlion.com
www.redroof.com
www.regalhotel.com
www.regenthotels.com
www.renaissancehotels.com
www.residenceinn.com
www.ritzcarlton.com
www.choicehotels.com
www.sandals.com
www.selectinn.com
www.starwood.com
www.shoneysinn.com
www.signatureinns.com
www.choicehotels.com
www.slh.com
www.sofitel.com
www.sonesta.com
www.summithotels.com
www.super8.com
www.travelodge.com
www.utell.com
www.vagabondinns.com
www.disneytravelagents.com
www.starwood.com
www.westmarkhotels.com
www.wyndham.com
Host
CHAPTER 5
TOURS
Tour Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Why Book a Tour Package? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3
Types of Tours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
All-Inclusive Resorts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
Travel Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Insurance Waiver Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6
Brochures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7
Booking Tours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8
Client Information Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8
Documenting the Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9
Script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10
Preferred Suppliers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-11
Tour Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12
Tour Internet Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14
Rail Travel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15
Types of Rail Cars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-15
Rail Fares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16
Rail Ticketing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16
Rail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-17
Rail Internet Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18
Tour Reservation Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-19
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TOUR PACKAGES
Travelers have certain expectations and visualizations of their trip. They may see themselves in a certain
category of hotel, visiting specific places and countries and participating in different activities. It is the
job of the travel agent to see that the expectations of the client are met, they must take the time to get to
know their clients needs and requirements.
Tour packages are commonly sold by travel agencies as they can include a variety of components and can
also be customized to fit any client's needs. Tour packages can consist of any two or more components
i.e. air, car, hotel, meals, transfers, sightseeing, and activities. There are some terms that are specific to
selling tours (packages) that are described below:
Add-on: This is a segment added to a standard tour package. For example one might add airfare to a land
only tour package.
Cancellation Insurance: Usually this insurance will cover the passenger for cancellation or changes to a
booking. Some insurance policies may cover a traveler for trip interruption for events that may occur
during the actual trip.
Dine Around Plan: A meal plan that allows the traveler to have a choice of restaurants.
Ground Operator: This is the company that will provide all the transfers, sightseeing and hotel
accommodations for a traveler. These services may be part of a tour or purchased separately and added to
the existing tour package.
Throwaway: This is a portion of a tour that is not used, but is paid for by the traveler. It is often used to
get a better price on the other elements. A common throwaway is a car reservation or short hotel stay,
taken in order to obtain a lower airfare through the tour company.
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WHY BOOK A TOUR PACKAGE?
There are many advantages to reserving a tour package. It is more convenient to book, as the travel agent
needs to make only one phone call to make all the arrangements for the trip. This saves a lot of research
time. The package is put together by a tour operator who has chosen all the components of the tour to
work together efficiently.
Good tour operators are experts in the destination they sell. They will send their reservation agents on
inspection trips to the properties they feature, in order for them to obtain first-hand knowledge. They
will use local expert tour guides, so the client will feel at ease traveling to foreign destinations, as they will
know the customs and language of the countries being visited. The travel agent is not able to have
expertise in all destinations, so having a good working relationship with several tour operators that they
trust, will make the agents job much easier.
Tour companies operate all over the world. Some offer specialty tours, where travelers may share a
common interest e.g. a cooking tour to Italy, or a bicycle trip through France. These tours may be with
a group or customized for the individual traveler.
Tour cost is less than if the travel agent booked the components separately, as tour operators negotiate for
lower rates and discounts with ground operators and airlines which are then passed on. They receive
special rates because of repeat business and the volume of sales they generate. It is also much easier because
the traveler prepays for the trip and therefore knows what the costs will be in advance, there are not so
many out-of-pocket expenses.
Tour operators pay commission on the tours they sell. While most airlines no longer pay commissions
to travel agencies, tour operators will pay commission on most of the components of the tour except taxes.
The average commission is 10%, but some will only pay 5% of the airline portion. The travel agent can
earn extra commission on components the traveler would normally purchase separately such as
sightseeing, theater tickets, golf, spa treatments, etc.
If an agency uses the same tour operator often and reaches a certain volume of sales, the agency can be
paid a commission override which is higher than the average commission. Some of these are “Preferred
Vendors” because the agent not only trusts that they will provide excellent service, but will also receive a
higher commission.
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TYPES OF TOURS
There are three basic types of tour: independent, hosted and escorted. They can vary from the basic
fly/drive package to an all-inclusive vacation. There are tour companies to fit all budgets:
Cosmos is a tour company that offers tours for travelers on a tighter budget, the accommodations will be
at two or three star properties, airline tickets will be coach, and restaurants will be inexpensive. Trafalgar
and Globus offer moderately priced tours that will use three and four star hotels. Maupintour, Tauck, and
Abercrombie & Kent offer first class tours that feature four and five star properties, fine dining and more
extensive sightseeing. Pleasant Holidays and Apple Vacations are examples or tour operators that feature
destination vacations worldwide.
Following is a brief description of each basic type of tour:
Independent An independent tour has the minimum of structure and planned activities. There are no
set times for tours, and there is more flexibility for the client. They will not be part of a group, but will
be independent to do as they wish. There may be a minimum number of components purchased in order
to receive the tour operators negotiated prices, an example of this would be a fly/drive to Ireland featuring
flight, rental car, and vouchers for bed and breakfast accommodations.
Hosted A hosted tour is similar to an independent tour except there is a resident host available at each
destination. The client will usually travel independently to a destination and at the hotel, a host or
concierge will be available to book sightseeing, theater tickets, tee times, etc. The host will also be able to
answer questions about the destination, and assist with any problems that may arise.
Escorted An escorted tour is very different from the other types of tours. A travel date and itinerary are
set, and the client will travel as part of a group. There will be an escort or tour guide who will travel with
the group for the entire trip to make sure that all aspects go smoothly. Local guides may be hired at some
destinations. The traveler may have some “free” time, but most of the trip will be with the group on a
detailed itinerary. Often the group will travel on modern coaches and most meals are usually included.
ALL-INCLUSIVE RESORTS
All-inclusive resorts are becoming extremely popular. They may vary however as to what is included. They
will include the traveler's accommodations, meals, beverages, taxes and some activities. Some all-inclusive
resorts may have one or more properties in an area that will allow the guests to use the facilities of all the
properties. Palace Resorts in Mexico allow guests at one property to visit any of their other properties in
the same vicinity.
Be sure to know what your client's expectations are for the vacation before picking the “right” all-inclusive
resort. For some resorts the included meals may be all buffet, and a-la-carte dining may be limited.
Beverages may include only domestic brands of liquor and beer. Sports and activities may be limited and
there may be a charge for golf, certain water sports, and spa facilities. Gratuities may or may not be
included. The least expensive may not have the same value as a higher priced resort if it does not include
the components your client requires.
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TRAVEL INSURANCE
The main reason travel insurance is purchased, is to protect the traveler from cancellation charges
imposed by the tour operator, in case the client needs to cancel or change their arrangements, due to an
illness or a death. Not all insurance policies cover all circumstances, so it is important the client purchases
the correct policy. Insurance can be purchased through the tour operator or a private company. Insurance
purchased through the tour operator usually costs less, but will not be as comprehensive and may often
only cover trip cancellation and changes, not bankruptcy or terrorism. We strongly recommend offering
the client insurance. If they decline the insurance you should have them fill out an insurance waiver form.
Most travel insurance is commissionable. The following are items that may be included in the insurance
policy:
Trip Cancellation This will reimburse the traveler should the trip be canceled, less the cost of the
insurance. Some tour companies' policies do not require a reason. Various reasons for cancellation could
be: illness, death, injury, job termination, jury duty, burglary or destruction of the clients' home.
Trip Interruption This will reimburse the traveler if the trip is interrupted due to illness, injury, death,
weather, or labor disputes by suppliers.
Travel Delay Reimburses the traveler for trip delay due to inclement weather or traffic accidents prior
to departure. There is usually a minimum amount of time the trip needs to be delayed for the policy to
be effective.
Baggage Delay/Loss This item in the policy will reimburse the traveler for delayed or lost baggage.
Emergency Medical Expenses This will reimburse the traveler for “emergency” medical expenses, such
as illness and injury, whilst on vacation.
Terrorism Clause This would reimburse the traveler if there is an act of terrorism that would cause the
trip to be canceled or interrupted.
Bankruptcy This will reimburse the traveler should the travel supplier file bankruptcy before or during
the trip.
Agency Commission Protection The agency will be reimbursed its commission should the clients
cancel their trip.
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INSURANCE WAIVER
I (we), ____________________________________________________________________
Name(s)
have decided to decline the insurance offered to us by ________________________________
(Name of Agent)
on behalf of Pulaski Tickets and Tours. We were fully informed of the penalties involved should
we decide to cancel or change our travel plans.
_________________________________________________ _____________________
(Signature)
(Date)
_________________________________________________ _____________________
(Signature)
(Date)
Address:
_________________________________________________
State ____________________ Zip _____________________
Telephone Number ______________________________________________
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BROCHURES
Brochures are a very important sales tool. Brochures are supplied by the tour companies, free of charge
to assist the travel agent and client to better understand their product. They provide colorful
visualizations on the products and destinations they offer. Most brochures have similar layouts. The travel
agent must become familiar with the different sections of the brochure.
A brief description follows:
Introduction/Message Page This is usually in the form of an invitation to experience their product
written by the founder, president or CEO of the company. There may be testimonials written here
describing previous clients' experiences.
Table of Contents This will be a list of the destinations and itineraries the tour company has to offer.
General Information Pages These pages give general information on the product and serve to entice the
reader into discovering more information. They will usually advise the reader of the activities in which
they will participate.
Tour Inclusions There may be a section that informs the reader about what is included in the tour:
airfare, transfers, hotels, ground operators etc. A rating system may be used to indicate the class of hotels
used.
Destinations and Itineraries The next section will usually be the most extensive. It will give in detail
the itineraries of the tours, destinations, and hotels offered. If the tour is escorted, tour dates and a day
by day itinerary will be shown. You may also be given a choice of hotel classes which could affect the price
or the tour. If the tour is independent, details on the different hotel properties, activities, rental car
companies and sightseeing tours will be given. This will assist the traveler in selecting the tour that will
best suit their requirements.
Pricing This may be listed as a separate section or included with the description of individual tours.
Some companies actually print a separate pricing guide. The cost of the trip is usually quoted as a per
person rate based on double occupancy, i.e. two people to a room or cabin. The prices for triple and
quadruple occupancy are also listed if applicable. Single supplement rates for one person are added to the
normal per person rate. Airfares may have their own listing or you may have to call the tour company
directly for a rate quote.
Terms and Conditions These are the most important pages in the brochure. It is here that all the tour
company's policies are stated. Important terms such as payment schedules, cancellation and change
policies and insurance coverage should be highlighted for the client. You may want to photocopy the
pages and have the client sign, indicating they have read and understood the terms and conditions. Also
included in this section will be document requirements for traveling outside of the U.S.
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BOOKING TOURS
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Use our IATA # 33530556
You book- you will receive 50% of the commission
Can be one-stop shopping
Components can include any or all;
Air
Hotel
Car/coach/
Transfers
Sightseeing
Meals
Add-ons can earn extra commission
Golf/sports packages
Sightseeing
Show tickets
Attractions
Transportation
Spa treatments
CLIENT INFORMATION REQUIRED
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Clients' names and ages
Dates and length of tour
Destination(s) of tour
Tour type/hosted/escorted or independent
Phone number and address of client
Departure city
Tour Company/tour number
Air included or done separately/seating preferences/frequent flyer numbers
Destination transportation/car/transfers/coach
Bedding preference/king/queen/double/twin
Class of accommodations/tourist/budget/first class/deluxe/luxury
Location of hotel/beach/city center/airport and so on
Method of payment for deposit/final payment
Credit card number/expiration date/name on card
Billing address
Authorization to charge form/copy of credit card and ID
Do they want insurance/signed insurance waiver
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DOCUMENTING THE RESERVATION
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Obtain the name of the reservationist
Date the reservation was made
Name of tour company
Tour number/name
Tour departure date
Confirmation number
Type of service(first class etc.), names of hotels, special services
Itinerary
Acceptable forms of payment
Do you have an extra charge for using a credit card?
Total amount/amount of deposit/add-on amounts (if any)/commission amount
Cost of insurance/coverage inclusions
Cancellation/change rules and penalties
Due dates of deposit/final payment
Flight schedule
Fax or e-mail confirmation to yourself and Tickets & Tours
NOTES:
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SCRIPT
“Hi, this is _________________________________ from Tickets and Tours. I would like to make a
reservation (or I would like to check on rates) for (destination) ______________________________
tour # ____________ leaving on (date) ______________________ returning ______________ for
(number of days/nights.) _________________. There will be (# of passengers) _________________
in (# of rooms) ______________________. My clients' names are __________________________.
Their phone number is ________________. They prefer (class of accommodations) _____________
and (type of bedding) ___________________. They prefer (smoking/non-smoking) rooms. My clients
require/ do not require round-trip air from (departure city) _________________________. My client
would like to request (any special needs or preferences) ____________________________________.
What is the total cost? ______ What is the breakdown? _________
How much is the commission? _________
What are the cancellation and change policies? ____________ What amount is the deposit and when is
it due? _____________ What amount is the final Payment and when is it due? __________________
What forms of payment do you accept? ___________
Where do I send the payment? ________________________________________________________
Will you please fax a confirmation to (315) 298-3901 Attn: Karen
Thank You.
(name of reservationists) _________________.
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PREFERRED SUPPLIERS
Name of Company
Adventure Tours
CIE Tours International
City Escape Holidays
Club Med
Continental Airlines Vacations
Funjet Vacations
Holland America/Westours
General Tours/TBI
Globus & Cosmos
Go Go Tours
Insight Vacations
Keith Prowse & Co.
Mountain Vacations
Pleasant Holidays
Princess Tours
Qantas Vacations
SuperClubs
TNT Vacations
Tauck Tours
Trafalgar Tours
TransGlobal Vacations
Travel Guard Insurance
Walt Disney Travel Co.
Phone Number
800-999-9046
800-243-8687
800-222-0022
800-258-2633
800-634-5555
800-558-3060
800-426-0327
800-221-2216
800-221-0090
800-899-2558
800-582-8380
800-669-8687
800-558-3025
800-242-9244
800-426-0442
800-641-8772
800-467-8737
800-262-0123
800-468-2825
800-854-0103
800-338-2160
800-826-4919
800-327-2996
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TOUR DIRECTORY
Company
Destination(s)
Phone Number
AAT Kings Australian
Abercrombie & Kent
Air Jamaica Vacations
American Fly Away Vacations
American Travel
Apple Vacations
ATA Vacations
Backroads
Big Five Tours
Brendan Tours
Brennan Tours
Brewster Tours
China Travel Service
CIE Tours
City Escapes
Club Med
Collette Tours
Contiki Holidays
Delta Vacations
DER Travel Services
Globus & Cosmos
Goway Vacations
Golf Destinations
GoGo Worldwide Vacations
Happy Vacations
Holland America/Westours
Homeric Tours
Hyatt Vacations
Insight
Intrav
Isram World of Travel
Japan & Orient Tours
Lindblad Expeditions
Maupintour
Mayflower Tours
Micato Safaris
Overseas Adventure Travel
Pacific Delight Tours
Australia
Worldwide
Jamaica/Caribbean
US/Caribbean/Latin America/Europe
E. & C. Europe/Russia/Poland
Caribbean/Hawaii/Mexico
Caribbean, Mexico, US
Bicycle Tours/US/Europe
Worldwide
Worldwide
Canada/Western US/Mexico
Canada
China
Great Britain/Ireland
Us City Packages/Sporting Events
Worldwide/All-Inclusive Resorts
Worldwide/Escorted
Worldwide/Ages18-35
Worldwide
Worldwide
Worldwide
Asia/Australia/New Zealand/S. Pacific
Worldwide/Golf
Worldwide
Hawaii/Caribbean/Fiji
Alaska/Canada/New England
Israel/Turkey/Greece/Spain/Morocco
Hyatt Hotel/Resort Packages
Egypt/Israel/Middle East/Europe
Worldwide
Middle East/Orient/Europe/Greece
Orient/Asia
Worldwide
Worldwide
US/Canada/Mexico
Africa
Worldwide
Orient
800-353-4525
800-554-7016
800-622-3009
800-321-2121
800-228-0877
800-800-0202
800-442-8952
800-245-3874
800-445-7002
800-421-8446
800-237-7249
800-661-1152
800-899-8618
800-243-8687
800-222-0012
800-258-2633
800-340-5158
800-266-8454
800-221-6666
800-782-2424
800-221-0090
800-387-8850
800-774-6531
800-899-2558
800-877-4277
800-426-0327
800-223-5570
800-772-0011
800-582-8380
800-456-8100
800-223-7460
800-377-1080
800-397-3348
800-255-4266
800-323-7604
800-642-2861
800-955-1925
800-221-7179
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Company
Destination(s)
Perillo Tours
Pink Jeep Tours
Pleasant Holidays
Qantas Vacations
Rail Europe
Rocky Mountain Vacations
Sandals
Southwest Airlines Vacations
Sports Empire
Superclubs
Tauck Tours
Trafalgar Tours
Travcoa
Travel Bound, Inc.
United Vacations
Virgin Atlantic Vacations
Walt Disney Travel Co.
Wilderness Travel
Ya'lla Tours
Yankee Holidays
Italy/Hawaii
Jeep Tours of Sedona, AZ
Hawaii/Mexico/Australia/Asia/Caribbean
Australia/New Zealand/S. Pacific
Europe/Rail Travel/Passes
Canadian Rail Tours
Caribbean/All-Inclusive
SW Airline Destinations/Las Vegas
US/Major Sporting Events
Caribbean/All-inclusive
Worldwide
Canada/US/Europe/Middle East
Worldwide
Worldwide
United Airlines Destinations
Virgin Airlines Destinations
Disney Packages
International Adventure
Egypt/Israel/Middle East
Washington DC/NYC/Canada
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Phone Number
800-431-1515
800-873-3662
800-242-9244
800-641-8772
800-438-7245
800-665-7245
800-726-3257
800-423-5683
800-255-5258
800-467-8737
800-788-7885
800-854-0103
866-591-0070
800-808-9541
888-854-3899
888-837-8474
800-327-2996
800-368-2794
800-644-1595
800-225-2550
Host
TOUR INTERNET DIRECTORY
TOUR VENDOR
WEBSITE
BOOK
Apple Vacations
Coach USA
Delta Vacations
DER
Disney Vacations
Globus
GoGo
Gray Line Tours
Happy Tours
Maupintour
Perillo
Pleasant Holidays
Sandals
Tauck Tours
Trafalgar
Travel Bound
Travel Guard
Vax Vacation Access
www.applevacations.com
www.coachusa.com
www.deltavacations.com
www.der.com
www.disneytravelagents.com
www.globusandcosmos.com
www.gogowwv.com
www.coachusa.com
www.happytours.com
www.agent.maupintour.com
www.perillotours.com
www.pleasantagent.com
www.sandals.com
www.tauck.com
www.trafalgar.com
www.booktravelbound.com
www.booktravelbound.com
www.vaxvacationaccess.com
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REGISTRY
INFO
SELF
IATA#
SELF
SELF
SELFF
IATA#
X
X
X
SELF
SELF
X
X
X
X
SELF
IATA#
CALL N.Y.
USER
NAME
PASSWORD
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RAIL TRAVEL
Rail travel is available worldwide. In some areas where there is no air service it is the only form of
transportation. In Europe, train travel is the preferred mode of transportation, whilst in the U.S. air travel
is preferred, due to greater distances between cities. Rail travel is also preferred by those passengers who
do not like to fly, or want a leisurely trip and would like to have a chance to take in the scenery. Most
leisure rail travel is normally long distance while shorter trips (under 600 mi.) are usually traveled by
commuters. Most commuter routes are located between large cities on the east and west coasts, and meal
services are limited. Long distance trains will have dining cars, club cars, various seating choices,
observation cars, and some sleeping cars. In other parts or the world, there will be first, second, and even
third class seating.
TYPES OF RAIL CARS
Auto Train: This is an enclosed train car that carries your automobile. Passengers ride in passenger cars
during the trip, meals are available as are bedroom accommodations. Amtrak has an auto train from the
Lorton VA. to Sanford FL. Also very popular in Europe where it is called Motorail.
Food Service: On long distance trips an actual dining car will be available with meals served at tables.
On shorter distances this car may consist of a fast food counter serving hot and cold sandwiches, snacks,
and beverages or there may be vending machines
Lounge: These cars are more often available on long distance routes. Passengers may be able to buy
snacks, alcoholic beverages, and socialize..
Observation: These cars are common on long distance and Alaska routes. They have elevated glass-dome
seating that allows for greater viewing of the scenery.
Passenger: This is the car where most passengers sit. The seats may be arranged similar to an airplane or
have two seats facing another two seats, with a small table in between. In Europe you may see enclosed
sections with bench type seating. Seats on trains are usually larger than airplanes and may have foot and
head rests for more comfort.
Sleeping: In the U.S. this car is made up of sleeping compartments which accommodate 1-6 passengers.
In Europe there may be sleeping rooms that are shared with bunk type beds and curtains for privacy or
bench type seating in compartments that convert to beds called couchettes. In private bedroom
compartments there may be a sink and toilet, but no shower or bath, each car may have one or more
shower facilities. On Amtrak a person reserving a sleeping compartment will pay for a coach seat AND
the sleeping accommodations. The rates quoted for the sleeping compartments are for the compartment
and not per person. Meals are usually included in the price.
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RAIL FARES
Rail tickets may be purchased from rail companies, through tour companies, and in the case of Amtrak
through airline reservation systems. In Europe, travel passes may be purchased that are valid for a certain
time period (3 months, unlimited travel), or limited within a certain time (4 travel days in a two week
period). Tickets purchased are per person. Sleeping accommodations are in addition to the rail fare, and
are per room. For example, if two people are traveling from Chicago to Washington DC and they want
sleeping accommodations, they would purchase 2 economy coach seats plus one sleeping room.
The following are some of the different kinds of fares available:
Auto Train: There is a charge for the vehicle, plus each passenger, plus sleeping accommodations
(optional).
Excursion Fares: These are fares that are discounted to passengers who are willing to travel during offpeak hours or days.
Passenger Type Discounts: These are fares that made available to groups, military, seniors, students and
children. Not all discounts are available on all routes or with all rail companies.
Point To Point: These fares are one-way fares from one destination to another. They are usually not
discounted, except for children.
Promotional: These are fares used to promote rail travel. They may be limited to certain times of the year
and within certain areas.
RAIL TICKETING
Amtrak tickets may be purchased through Tickets and Tours or directly from Amtrak, either by phone or
on their website, but are non-commissionable, Rail passes for European trains may be purchased online
at the Rail Europe website (commissionable), by phoning them directly, or through some tour companies
and rail passes for the U.K. can be purchased at the Britrail.com website. Some trains may require seat
reservations that are an extra charge. In Europe, there are high-speed trains that have additional
surcharges.
It is very important to check your rail ticket and make sure you sit in the correct rail car. During the
course of a trip, some rail cars will be off-loaded, transferred to another train and added to the train. If
you are on the incorrect rail car you may end up in the wrong destination.
Baggage may be checked at the station or on the train directly. Each passenger is usually allowed two
checked bags. There are overhead compartments for carry-on bags. Over-sized and odd-shaped baggage
may be subject to additional charges.
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RAIL DIRECTORY
Rail or Tour Company
Phone Number
Abercrombie and Kent/Royal Scotsman
Alaska Railroad Scenic Rail Tours
American Orient Express
Amtrak
BritRail
Durango and Silverton Narrow Gauge
Grand Canyon Railway
Japan Railways Group
Mexico Adventures
Mount Washington
Napa Valley Wine Train
Orient Express
Princess Rail Tours
Rail Europe
Rocky Mountain Railtours
Sierra Madre Express
Trains Unlimited Tours
VIA Rail Canada
800-554-7016
800-544-0552
800-320-4206
800-872-7245
866-274-8724
800-621-1222
800-843-8724
212-332-8686
800-206-8132
800-922-8825
800-427-4124
800-524-2420
800-835-8907
800-438-7245
800-665-7245
800-666-0346
800-359-4870
800-561-9181
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RAIL INTERNET DIRECTORY
Rail Company
American Orient Express
Amtrak
B.C. Rail
BritRail
Durango & Silverton
Narrow Gauge
Grand Canyon Railway
Great Smokey
Railroad Corporation
Green Mountain
Railroad Corporation
Japan Railways Group
Napa Valley Wine Train
Rail Europe
VIA Rail Canada
Website
www.grandluxerail.com
www.amtrak.com
www.bcadventure.com
www.britrail.com
www.durangotrain.com
Book
Registry Info
x
SELF
www.thetrain.com
www.gsmr.com
www.rails-vt.com
www.japanrail.com
www.winetrain.com
www.agent.raileurope.com
www.viarail.ca
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TOUR RESERVATION FORM
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CHAPTER 6
CRUISES
The Popularity of Cruising . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Cruising Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Cruise Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4
Markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-5
Cruise Etiquette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6
Cruise Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8
Air Add-Ons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-8
Agent Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9
Booking a Cruise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9
Client Information Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10
Documenting the Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10
Script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-11
Preferred Suppliers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12
Cruise Line Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-13
Internet Booking Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-14
Cruise Reservation Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-15
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THE POPULARITY OF CRUISING
Cruise vacations have become very popular. A traveler can explore the world and cruise to destinations
including the Caribbean, South America, Hawaii, South Pacific, Alaska, Europe and the Rivers of the
world. Cruises have many advantages over other types of travel. Below are just a few:
Hassle Free: Once you are on board virtually everything is taken care of. No need to find restaurants,
clubs, entertainment, a quiet place to relax, no car rentals needed or a hotel to find. Everything you need
is on the cruise ship.
A Floating Resort : A cruise ship is a floating resort with all the amenities of the finest hotels: spas, fitness
centers, swimming pools, whirlpools, room service, etc.
Convenience: Unpack only once and see exotic ports of call. No trains, buses or planes to travel from
one destination to another,
Interests for all ages: Cruise ships offer a variety of activities to suit all ages and interests. Children have
their own playroom and cruise counselors. Parents can relax knowing their children are safe and having
a great time. Teenagers are offered 24 hour pizza and ice cream bars on many ships. There are teen clubs,
movies and discos for ample time to meet other teens. Adults are offered shopping, tours of the ship,
seminars on destinations, casinos, games, arts and crafts or just a place in the sun to read. Some ships even
have rock climbing walls, golf lessons, shuffle board, exercise classes and many more activities.
Contained Cost: Cruises are inexpensive compared to land based vacations. Almost all expenses such as
accommodations, food, entertainment, and most shipboard activities are included in the cost of the
cruise. Items not included are alcoholic beverages, gambling, beauty shop, spa treatments, soft drinks,
medical treatment, shopping, gratuities, and photographs,
CRUISE TERMS
Add-On: An additional charge added to the cruise-only fare. Examples are airfare, transfers, shore
excursions, pre and post-cruise packages, etc.
Beam: The width of a ship.
Category: Cruise lines divide their cabin inventory into categories to assign prices. Generally, categories
are based on the deck level, whether the cabins are inside, outside or have balconies. Suites would be the
most expensive down to an inside lower level cabin being the least expensive. Numbers and/or letters are
given to denote the category.
First Sitting: The earliest dining time in the main dining room. This is usually around 6pm for dinner.
Free Choice Dining: This is a dining option that has become popular on some cruise lines. One may eat
when, and at whichever table they desire. Alternate specialty restaurants are available to the passenger.
Some of these may have a surcharge or an a la carte price.
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Guarantee: The cruise line guarantees the date of sailing, the ship and the price. A specific cabin is not
assigned at the time of reservation; however, the passengers may be upgraded to a higher category cabin.
The minimum cabin category given will be the one guaranteed. For example, a passenger may get a
category 6A guarantee. The passenger will, in the worst case scenario get exactly that- a cabin in category
6A, but may be assigned a cabin in category 6D when the documents are issued.
Knot: A ship's speed as measure in a nautical mile per hour. Compared to a land mile it is 1.151 times
the speed.
Nautical Mile: 6,080.2 feet as compared to a land mile of 5,280 feet.
Open Seating: There is no assigned seating so passengers are free to sit at any unoccupied table.
Pitch: The rise and fall of a ship's bow when moving over waves i.e. the movement of a ship from front
to back.
Quay: (pronounced key) A dock, pier or berth.
Roll: The movement of the ship from side to side.
Second Sitting: This is the later of the two dining times in the ship's main dining rooms. It is usually
around 8PM.
TBA: “To be assigned” refers to arrangements that have not been confirmed. This is the term used when
a “guaranteed” cabin has been chosen. This term may also be used for a person whose name is not yet
known.
Tender: A tender is a small boat used to move passengers from the ship to the dock. These are sometimes
needed in ports that have shallow water. The ship is left at anchor out at sea.
Waitlist: A passenger may be put on a waitlist when the accommodations they request are not available.
The cruise does their best to obtain these accommodations and will advise the passenger should they
become available.
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CRUISE TYPES
There are many different types of cruises available worldwide. The most popular is the destination cruise.
The main types of cruises are described below:
Destination This is a cruise that sails to, or in a certain area. The most popular cruise destination is the
Caribbean. Others include Europe, Mexico, Hawaii, South Pacific, Alaska etc.
Repositioning Cruising from one seasonal destination to another. For example, a ship will sail from
Alaska to the Caribbean in early fall and do the reverse in the late spring, usually via the Panama Canal.
There are also repositioning cruises from the U.S. to Europe.
Theme Some cruise lines will have a theme aboard a certain sailing such as “Big Band” or “Jazz” where
their entertainment will be from that era. Other themes might be baseball or football, where players
would be on board to host seminars, and sign autographs. These may sail to any destination. Also
classified in this type would also be special interest such as Arctic, Antarctic, or scuba diving cruises. These
ships tend to be smaller in size.
Sailing Vessels These are multi-masted ships with sails, but are also engine powered. These smaller ships
can sail to destinations the larger cruise ships cannot. Some popular destinations are the islands in the
South Pacific and the Caribbean. These ships are more intimate, luxurious and, upscale.
River These cruise ships have shallow drafts so they can navigate the rivers of the world. The ships can
be paddle-wheel types that ply the Mississippi River or deluxe ships that cruise the rivers in Europe. They
are more intimate, holding just a few hundred passengers at the most.
Ferry These ships enable the passengers to take their automobiles and travel from one destination to
another while enjoying accommodations on board. These are common on the North Sea between
Scandinavia and Great Britain and along the Northwestern Coast from Canada to Alaska.
Yacht These are usually chartered by a small group of passengers to take a cruise to destinations of their
choice. The crew may or may not be hired with the yacht. The Caribbean and the Mediterranean are
popular areas for yacht charters.
Freighters These ships navigate the globe. Some freighters offer limited accommodations to passengers
willing to be more flexible with their itineraries and time schedules. Your accommodations and meals will
be included but there are no activities and entertainment. Ports of call are more exotic and unusual
destinations.
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MARKETS
Cruise Lines, like hotels and resorts, usually cater to a particular clientele. Cruise markets will range from
budget to luxury. The following are the major cruise markets and a brief description:
Budget This market is aimed at the general public and gives a cruising experience to those people on a
limited budget. Rates will range from $60-100 per person per day. Most of the ships are smaller and older.
These cruise lines will buy ships from other cruise lines and have them refurbished.
Mass Market This market is also aimed at the general public, but has newer and larger ships holding
from 700-3500 passengers. The amenities give the general public a sense of relaxation, fun and
refinement. There may be formal nights, but passengers are not required to dress in formal wear. There
will be activities on board. Rates will range from $100-250 per person per day. Examples of Mass Market
cruise lines are Carnival, Princess, Royal Caribbean and Norwegian Cruise Lines.
Premium Passengers on these ships want an up-scale cruise without paying the luxury price. The decor
may be more conservative. Some of these ships may be classified as yachts. Rates will be $200 or more
per person per day. Examples are Celebrity and Holland America.
Niche and Adventure These special interest cruises appeal to people who have cruised frequently and
want a little more. They may include expedition type cruises, river cruises and sailing vessels. Some of
cruise lines in this market will include the extras not included in the previous markets such as alcoholic
beverages, gratuities and shore excursions. Per person daily rates will be from $250. Examples are
Windstar, Viking River Cruises, and Windjammer.
Luxury This cruise is for the passenger who wants the best of everything. Many ships will be smaller
availing themselves to personalized service. Most amenities will be included and the atmosphere elegant
and conservative. Dining will be formal. Rates will be from $400 per person per day and above. Examples
of these cruise lines are Crystal, Cunard, and Seabourn.
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CRUISE ETIQUETTE
Cruise life has its own etiquette and customs. These may vary between luxury and mass market cruise
lines. It is best to familiarize the passenger with cruise etiquette. Remember unfulfilled expectations can
ruin a vacation.
Alcoholic Beverages Most cruise lines either forbid or frown upon alcoholic beverages being brought on
board ship by the passengers. In some cases, the liquor will be confiscated and returned at the end of the
cruise. Wine and champagne is allowed on some lines for special occasions, but a corkage fee may be
charged.
Attire and Clothing The type of attire you will wear depends on the type of cruise line. A budget or
mass market cruise line will be more casual while a luxury line will be formal. Shorts are generally not
allowed in the dining room at dinner. Shoes are required at all times. There may be one or two formal
nights. Most other nights a sport coat and casual resort wear will be appropriate.
Baggage The cruise line will include baggage tags with the documents. If the passenger has obtained an
air add-on or transfers the cruise line will most likely handle the bags from the airport and deliver them
to the cabin, otherwise passengers will be responsible for their own baggage. If there are porters on the
dock it is recommended to pay for their services. Passengers are asked to put their luggage outside of their
rooms the night before debarkation for collection. Make sure you don't pack anything you will need the
next morning. The baggage is placed in a large inspection area at the pier and grouped by the color of
luggage tags. You will claim your baggage in the area where your color is located.
Currency Major Cruise lines accept U.S. currency and most credit cards on board. However, some
smaller lines outside the U.S. may use foreign currency on board and limited credit cards. It is best to ask
before you leave. Some ships have ATMs on board.
Dining Dining on board ship is often the most memorable experience of the cruise. Evening meals in
the dining room will be 5-7 courses, with many different choices. Passengers can use this opportunity to
try different kinds of food. Passengers may order whatever they want and in whatever quantity, two
entrees or extra servings. Besides the main dining experience, many cruise lines offer a midnight buffet,
some nightly and others once during the cruise. Many cruise lines include 24 hour room service at no
extra cost. Cafeteria style meals are available during the day and in the evening for those who don't want
to leave the pool area. Afternoon teas and pre-dinner hors d'oeuvres may be offered. Dining choices may
range from the pre-assigned seating in the main dining room to the “free choice” offering by some cruise
lines. Times may be early or late. Table size may vary from a cozy 2 person table to a friendly 10 person
round table. If at any time the passenger is unhappy with the seating arrangements, the maitre d' should
be notified immediately and the problem will be rectified.
Electricity Although most new ships use 110 volt current some ships do use 220 volts. It is best to check
with the cruise line to avoid damage to electrical appliances such as razors and hair dryers. A converter
can be purchased to change to current to from 220 to 110 volts.
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Embarkation & Debarkation To avoid delays at boarding (embarkation) and leaving the ship
(debarkation) the agent and passenger should check to make sure all the documents are accurate and
information is complete. I.D., entry identification and cruise documentation will be checked at the
embarkation process. During the check-in process passengers may sign up for on-board credit and will
receive their cabin key.
Entry Requirements Destinations outside of the U.S. require documentation to enter and leave the
country. We recommend passports for all passengers. These are the only entry documents accepted
worldwide. However, if traveling to Mexico, Canada or the Caribbean a photo ID card (Driver's License)
and a certified copy (with a raised seal) of your birth certificate are allowed, but in the next year passports
will be required for re-entry into the U.S. Be aware that Mexico requires a single parent traveling with a
child to have notarized written permission from the other parent to be allowed to enter the country.
When traveling to some foreign countries a visa may be required in addition to a passport.
On Board Credit Many cruise lines offer an on-board credit system which is similar to a credit card.
The ship may issue a plastic card which can also be used as a room key and re-boarding pass at ports
of call. The credit is activated when the card is secured with the passengers own credit card. To make
purchases at the gift shop, for alcoholic beverages, wine, photographs, shore excursions and so on, the
passenger will present the card and the charges will accrue. The passenger is presented with an itemized
bill at the end of the cruise. Cash is not accepted on many ships that have this on-board credit system.
Shore Excursions Optional shore excursions are offered by cruise lines at the ports of call to enable the
passengers to experience what the port destination has to offer. Shore excursions may be purchased on
board the ship and some may be offered by local vendors. Some cruise lines allow passengers to purchase
shore excursions prior to sailing .Excursions may include shopping trips, scuba and snorkeling, horseback
riding and sightseeing.
Special Needs Some medical conditions require written doctor's permission to travel on the ship, e.g.
pregnancy, travelers in wheel chairs, those using oxygen and those with diabetes. The medical facilities on
board are designed for minor emergency situations only. Some cruise ships are actually equipped with a
dialysis machine.
Tendering Many of the new cruise ships are too large to enter smaller ports, so a tender (a small boat)
is used to ferry the passengers from the ship to the port. Other reasons for a tender to be used may be
shallow water, or not enough docking space. Passengers may be required to walk down stairs and across
a gangway to the tender. Handicapped passengers will be assisted.
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CRUISE RATES
Cruise rates will depend on the type of cabin and its location on the ship. . Other factors that affect the
price of a cruise are the length of the cruise, destination, and cruise line, seasonal, promotional and early
booking discounts. Some cruise lines offer discounts to passengers who have sailed on the cruise line
before. The brochure rate is similar to a “rack rate” for a hotel room. This is a standard only. Prices should
always be quoted from the reservation department of the cruise line. All prices quoted are per person
based on double occupancy in the cabin. Rates will be for cruise only and may not include port charges
and taxes, insurance, air add-on, and transfers. Many cruise lines that do not include gratuities allow you
to pre-pay them. If there is a third or fourth person sharing the cabin, the rates for these additional guests
are usually highly discounted. Shown below is a chart showing typical pricing for a cruise.
AIR ADD-ONS
Most cruise rates do not include airfare and transfers. These are added on to the cruise rate quoted. Less
expensive air fares may be found on the internet. If the passenger wants to change the flight schedule
offered by the cruise line they will need to contact the Air Deviation Department and may be charged.
The passenger needs to be aware of some of the advantages to purchasing airfare through the cruise line.
1. Should a flight be delayed or canceled, the cruise line will either hold the ship, or arrange
for passengers to travel to the first port of call.
2. Transfers are usually included.
3. Fares include a small commission to the travel agent.
4. West coast departures may include an overnight stay in a hotel, for East coast sailings
5. Fares can be changed and canceled for a fee
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AGENT RATES
Most cruise lines offer reduced rates to travels agents. There are two ways an agent can obtain a reduced
rate:
1. Positive space will allow the agent to make the reservation in advance, book a specific date, ship,
category, and cabin. Typically the discount will be 50% to 70% of the brochure rate.
2. Space Available will afford the best discount. Space is not allotted at a discounted rate until the
cruise line knows what cabin inventory will be available. Space may not be confirmed until 7-60
days prior to the sailing. These are the best discounts and can be as low as $20 a day per person
double occupancy for CLIA members. Cabins may be given as the “best available”.
All passengers sharing a cabin with the agent will receive the same discounted rate. However, only one
cabin per agent will be awarded. Remember, the discounts are given at the discretion of the cruise line.
BOOKING A CRUISE
 Use either our CLIA # 33530556 or phone number 315-298-3355
 You will receive 50% of the commission paid on cruise rate, insurance, transfers and airfare, if you
make the reservation, 20% if we reserve it for you.
 Cruises are one-stop shopping and are very easy to sell.
 You must add to the cruise only rate: port charges, taxes, and if applicable, airfare.
 Recommend cruise insurance. It is very inexpensive and protects the client for any changes or
Cancellations up until the day of departure due to medical reasons.
 Cruise prices include everything EXCEPT
– alcoholic beverages and sodas
– gratuities (these can be pre-paid)
– gambling and other personal expenditures
– shore excursions
 Assigned cabin
– You pick a specific cabin on the ship and will probably not be up
– This is best if there are multiple cabins booked and the passengers want to be together.
– If a client gets seasick it is best to get a cabin assignment amidships.
 Guarantee
– You are guaranteed the sailing date and rate for the category quoted (example: 6A).
– You may be upgraded to a higher category.
– Do not take this if the client wants a specific cabin or area of the ship.
 Single rate is usually 150% of the double rate (rates are based on double occupancy)
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CLIENT INFORMATION REQUIRED
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Destination or area of the cruise
Length of Cruise
Cruise line preference
Category: inside, outside, balcony, suite
Names of passengers as appears on ID
Number of passengers in a cabin (usually limited to 4)
Ages of the passengers
Contact number for passengers
Do they need airfare?
Do they need transfers?
When do they want to eat? First or second seating
Are they a past passenger? Cruise lines often give discounts to past passengers.
Do they have any discount coupons? Read the restrictions.
Are they celebrating anything? Birthday/Anniversary
Do they have any special needs or requests?
Are they US citizens?
Need proper immigration documentation/Passport/photo ID/Certified copy of the birth certificate.
DOCUMENTING THE RESERVATION
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Get the reservationists' name
Booking number
Cruise line/ship
Date of sailing
Itinerary
Category, cabin assignment (or guarantee)
Cost breakdown
– Cruise rate
– Port charges (sometimes called non-commissionable charges)
– Air rate
– Transfer cost (usually included with air rate)
– 3rd/4th passenger rate (if applicable)
– Insurance
– Commission
Deposit amount and due date
Final payment amount and due date
Dining requests
Cancellation policy
Have them send a fax confirmation to our office – (315) 298-3901 and also a fax or e-mail
confirmation to yourself.
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SCRIPT
“Hi., This is _________________________from Tickets and Tours. I would like to make a reservation
(Obtain a rate) for the (name of ship) ____________________ sailing on (date) _______. My client
would like an (inside, outside) ____________cabin. There will be (# of passengers) _______________
in the cabin. My client would like a cabin near ___________ (or a guarantee, if available).
I would like (# of cabins).___________. They will/will not need air from (city) ______________.”
“My clients would like the (first/second) ___________ seating for dining. Their names are _________
__________________. They are (ages) ___________. Their phone number is __________________.
“
“What are the cancellation policies? How much is the insurance? How much is the deposit?
When is it due? When is the final payment due? Would you please fax a confirmation to me at
(315) 298-3901.
Options
“My clients would like to request (special needs) ______________________. They are celebrating
____________________. They are a past passenger. Their number is ______________. “
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PREFERRED SUPPLIERS
Cruise Line
Phone Number
Carnival Cruise Lines
Celebrity Cruises
Crystal Cruises
Cunard Line
Disney Cruise Lines
Holland America Line
M.S.C. Cruises
Norwegian Coastal Voyage Inc./Bergen Line
Norwegian Cruise Lines
Orient Lines
Princess Cruises
Regent Seven Seas Cruises
Royal Caribbean Cruise Lines
Seabourn Cruise Lines
Silversea Cruises
Windstar Cruises
World Explorer Cruises
800-327-9501
800-437-3111
800-446-6620
800-528-6273
800-511-1333
800-426-0327
800-666-9333
800-323-7436
800-327-7030
800-333-7300
800-421-1700
800-285-1835
800-327-6700
800-929-9595
800-722-9955
800-258-7245
800-854-3835
CRUISE DIRECTORY
Cruise Line
Phone Number
Amazon Tours & Travel
American Canadian Caribbean Line
American West Steamboat Company
Caribbean Yacht Charters
Carnival Cruise Lines – Individual
Groups
Catalina Express
Celebrity Cruises – Individual
Groups
Clipper Cruise Line
Costa Cruise Lines – Individual
Groups
CruiseWest
Crystal Cruises
Cunard Line
Peter Deilmann EuropAmerica Cruises
Disney Cruise Line
Ecoventura SA (Galapagos Network)
European Waterways
800-423-2791
800-556-7450
800-434-1232
800-225-2520
800-327-9501
800-327-5782
800-481-3470
800-437-3111
800-437-4111
800-325-0010
800-462-6782
800-662-6782
888-851-8133
800-446-6620
800-528-6273
800-348-8287
800-511-1333
800-633-7972
800-394-8630
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Cruise Line
Phone Number
Freighter World Cruises
Holland America Line – Individual
Groups
Hudson River Cruises
M.S.C. Cruises
Nabila Nile Cruises
Nekton Diving Cruises
Norwegian Coastal Cruises/Bergen Line
Norwegian Cruise Line
Oceania Cruises
Orient Lines
P & O Cruises
Princess Cruises – Individual
Groups
Alaska
Quark Expeditions
Regent Seven Seas Cruises
Red and White Fleet Ferry Services
Riverbarge Excursions
Royal Caribbean Cruises – Individual
Groups
Seabourn Cruise Line
Silversea Cruises
Society Expeditions
Star Clippers
Swan Hellenic Cruises
Uniworld River Cruises
Victoria Clipper
Viking River Cruises
Washington State Ferries
Windjammer Barefoot Cruises
Windstar Cruises
World Explorer Cruises
800-531-7774
800-426-2327
800-522-3399
800-843-7472
800-666-9333
800-443-6453
800-899-6753
800-323-7436
800-327-7030
800-531-5619
800-333-7300
800-340-7674
800-421-0522
800-421-1700
800-421-5522
800-356-5699
800-285-1835
800-229-2784
800-462-2743
800-327-6700
800-722-5476
800-929-9595
800-722-9955
800-548-8669
800-442-0551
877-800-7926
800-733-7820
800-888-2535
877-668-4546
206-464-6400
800-327-2601
800-258-7245
800-854-3835
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INTERNET DIRECTORY
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CRUISE RESERVATION FORM
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CHAPTER 7
GROUPS
Why Book a Group? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
What is a Group? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2
What Shall We Do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3
Where Shall We Go? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3
Booking the Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4
Promoting the Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4
Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-5
Steps to a Successful Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-6
Group Reservations Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-6
Information Needed to Book a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-7
At Final Payment You Will Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-8
Documenting the Group Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-8
Steps for Booking a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9
Group Travel Request Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-10
Group Passenger Name List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-11
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WHY BOOK A GROUP?
There are many great reasons to book a group. It is not that much more difficult than making an
individual reservation. Think of making one reservation for 20 people as opposed to making 20
individual reservations. Most of the information, arrangements and components of the reservation will
be the same for the entire group. You will only have to deal with one Tour Company, airline, hotel or
cruise line. As long as you keep good organized records of your passengers, group travel can be easy. The
benefits are many:
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Bonus Commissions
Discounted rates.
Upgrades may apply
Extra amenities for the group
Tour conductor free travel
Large commission checks
Relaxed deposit dates
Free collateral material
WHAT IS A GROUP?
This varies by travel vendor. An airline may require 20 passengers flying the same dates on the same
itinerary. A cruise line may require only 5 cabins at final payment. A hotel may require 10 rooms. The
tour vendor decides what number will constitute a group. Passengers that make up that group could be:
Friends
Co-workers
Church Group
Bowling League
Health Club Members
Seminar
Sports Groups
Senior Citizens
Singles
Fraternities & Sororities
Reunions
Hobby Groups
Special Interest Groups
Neighbors
Golf Club Groups
And so on…….
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WHAT SHALL WE DO?
You will first need to decide what type of trip will be best suited for the group you have targeted. The
type of trip will need to fit the interests of the group. If the group consists of golfers, a trip to Scottsdale
or Mexico, or a golf tour of Ireland or England may entice them. A family reunion may want to relax and
socialize on a cruise. Seniors who have always wanted to see Rome would be interested in an escorted tour
of Italy. Fraternities would enjoy the party atmosphere of Cancun. The possibilities are endless. A few are
listed:
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Cruises
Escorted Tours
Resort Stays
Culinary Tours
Wine Tours
Barge Cruises
Tour to the great Cathedrals of Europe
Shopping Trips
Trips to Disneyland/Disney World
Yacht Charter
Ecological Tours
rcheological Tours
African Safari
Bicycling Trips
WHERE SHALL WE GO?
Now you have decided the type of travel for the group. The next step is to decide when, where and how
long. This will depend on the type of trip, the interests, age, and income of the group. If school-age
children or young adults are involved the dates will need to be during holiday or school vacations. If it is
a senior group they would be able to take advantage of an off-season tour. Some types of trips occur only
during certain times of the year such as a skiing trip or an Alaskan cruise. A group on a more restricted
budget might need to limit the trip to a few days rather than a few weeks.
These decisions will be very important when promoting the trip. Obviously, a ski trip to Colorado in July
would not work. Caribbean cruises operate year-round, while a trip to Mexico in the summer might be
too hot and humid for some people. Trips during the school year may not be desirable to parents. Look
through the brochures that we have in the agency; you may come up with some new and exciting ideas.
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BOOKING THE GROUP
So now you know where you want to go, how you want to travel, when you want to travel and with whom
you want to travel. The next step is to call tour vendors to get the best price to suit the needs of your
group. You will give them our IATA # 33530556 to identify yourself as an agent of a licensed travel
agency. If you are planning a group to Europe and your group is young adults you would try Contiki
Holidays who arranges trips for 18-35 year olds. If your group is comprised of professionals where a
budget is not a problem, Maupintour, Abercrombie and Kent, or Tauck Tours would suit them. Groups
who are on a budget might choose Cosmos or Globus. Research and choose vendors that have a good
track record and are reliable.
You will need to call the tour vendor to make the group booking. The reservation agents are very
knowledgeable and will help you with the process. Make sure you get the agent's name and document
every time you communicate with the travel vendor. Depending on the tour vendor you might want to
block more space than you think you need. Many, especially cruises, do not penalize you for not using all
the space you block. You can just relinquish the space not used later. You may need, in the case of a cruise,
to request the categories or class of accommodations you want to be available to your group. In the case
of hotel groups, some ocean view rooms, some garden view and some suites may be required. You may
need to reserve triple or quad occupancy rooms or cabins at this time.
Tour companies and cruise lines may offer different amenities or incentives for the group. You will need
to decide which will suit your group the best. If you are not traveling with the group, tour conductor (free
travel) space may not be used by yourself, but can be offered as an incentive to the group leader, extra
commissions may also apply.
The reservation agent will give you a price breakdown, payment dates and amounts, add-on charges, and
cancellation/change policies. ALWAYS REQUEST A FAX, E-MAIL OR WRITTEN
CONFIRMATION, and check it thoroughly for errors, which should be reported immediately to the
vendor. Also have them fax or e-mail a copy to the office so we can be aware of your group.
PROMOTING THE GROUP
Vendors will be very helpful in supplying you with many types of FREE collateral material to help you
promote your group. You can order preprinted flyers, stationery, postcards, videos, brochures, co-op
advertising may be available, and they may even help you design a web page. Many vendors will give you
decorations and door prizes to assist you with a group promotion evening.
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PAYMENTS
The deposit or “first payment” may be split. The first is a small amount of $25-100 per person to secure
the blocked space usually about 30 days after the reservation is made. This is a “good faith” deposit from
the passenger to confirm their space. We suggest you double that amount; this ensures twice the number
of confirmed space and allows you more time to further promote the group. Often, others will hear about
the trip from friends and ask if there is space available for them. Of course there is!! The second deposit
is made a few weeks later and is usually larger amount. Some vendors require a “good faith” deposit for a
specific amount, instead of the per person deposit. Final payments are usually required 60-90 days before
departure; passenger and rooming lists are required at this time. Penalties for changes and cancellations
are more restrictive and severe now (ALWAYS OFFER TRAVEL INSURANCE). Deposits or final
payments must be made to Tickets and Tours according to our payment policies as stated in Chapter 1
page 13.
Documents are normally sent 30-60 days prior to departure. As the group agent you are responsible that
all documents are accurate. Check over them carefully before distributing them to the travel, if there is
an error there may be a charge to have the documents reissued. Ensure you have the correct:
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Name, spelling, and gender of the passengers
Dates
Itinerary
That all elements are included (transfers, sightseeing, etc.)
The accommodations are correct.
Air tickets (if applicable) correspond with names.
Lastly, make sure the group, if not escorted, has the emergency contact numbers of the vendor and
ourselves should any problems arise during the trip.
Commission checks are usually received from the vendor 3-4 weeks after travel has been completed and
will be mailed to you at that time.
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STEPS FOR A SUCCESSFUL GROUP
1. Decide who will be in your group.
2. Decide what type of travel you will take.
3. Decide where, when, how long, and the budget of the trip.
4. Decide how many and what type of rooms/cabins/seats you will block.
5. Call the vendor to block the space.
6. Request a fax, e-mail, or written confirmation.
7. Order promotional materials.
8. Promote, promote, promote.
9. Collect the first deposit. Have travelers fill out a form with all of their relevant information.
10. Promote, promote, promote.
11. Collect the second deposit.
12. Promote, promote, promote.
13. Prepare final passenger list, rooming list, dining room table assignments (if applicable),
and emergency contact numbers.
14. Collect final payment.
15. Receive documents and check for accuracy.
16. Distribute documents.
17. Have a great time!
GROUP RESERVATIONS SUMMARY
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Use our IATA # 33530556.
You will receive 50% of the commission.
You may be able to earn free or reduced rates for yourself and a companion.
The number of passengers that qualify for a group may vary by vendor.
Most group reservationists are very helpful and will walk you through the booking process.
You need to be very organized/keep accurate records.
One call will enable you to reserve all of the passengers in the group.
Don't allow too many individual choices or requests.
Group rates are usually more attractive than individual rates.
Group space can usually be secured for up to 30 days without an initial deposit.
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INFORMATION REQUIRED TO BOOK A GROUP
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Type of group e.g. family/friends/church/co-workers.
Type of travel e.g. cruise/tour.
Length of travel.
Dates of travel.
Names of passengers/legal as appear on ID (no nicknames).
Number (or approximate) of passengers in group.
Ages of passengers.
Number of cabins/rooms to be blocked.
Type of cabins/rooms and numbers of each...
Number of passengers in each cabin/room (single/double/triple/quad).
Bedding preferences (king/queen/double/single).
It is best to add a few extra rooms/cabins in case you have others wanting to join the group
Which passengers require insurance?
Any special occasions or celebrations?
Airfare
Departure city or cities
Number of seats
Seating preferences
Price per person
Senior/child discount
May want to do separately with an airline group desk or consolidator
Advertising the Group
How will you promote the group? (Through a group leader e.g. local golf pro.).
Tour companies/cruise lines will often help with advertising (co-op dollars/flyers)
Collateral material
Websites
7-7
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AT FINAL PAYMENT YOU WILL NEED
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Passenger List
Rooming list
Dining table seating list requirements
Dining time preference
Number of transfers needed (if applicable)
Prepaid gratuities
Which amenities (if available) do you require?
Airline passenger list
For each passenger::
– Full legal name Address/phone number
– Emergency name /phone number
– Form of payment
– Credit card authorization form
– Insurance waiver form, if travel insurance is not accepted
DOCUMENTING THE GROUP RESERVATION
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Name of reservation agent
Date of inquiry
Nature of call
How it was resolved
Confirmation number
Tour/cruise inclusions
Meals/airfare/transfers/sightseeing and so on
Basic cost of tour or cruise
Taxes/port charges
Air fare add-on
Transfers
Pre-paid gratuities, insurance
Pre or post tour/cruise packages
Total cost per person for each category
Deposit(s) amount and due date, Final payment and due date
Cancellation/change policy
Fax or e-mail confirmation to Tickets & Tours, with a copy to yourself
7-8
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STEPS FOR BOOKING A GROUP
1.
Determine who will be in your group.
2.
Determine what type and length of travel. (cruise, tour, etc.)
3.
Determine when and where you will travel.
4.
Call various vendors for price quotes.
5.
Choose a travel vendor and order collateral material.
6.
Make the reservation by blocking the space.
7.
Promote the group.
8.
First deposit.
9.
Keep promoting.
10.
Second deposit
11.
Final payment with passenger information.
12.
Document delivery.
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GROUP TRAVEL REQUEST FORM
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Groups
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GROUP PASSENGER NAME LIST
DATE:
AGENT NAME:
MEMBER #
GROUP NAME:
GROUP LEADER:
DEPARTURE
DATE:
ADDRESS:
CITY:
PHONE #
STATE:
PASSENGER
NAME
(as it appears on ID-include title)
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Special
Occasions
Emergency
Contact Name
and Phone #
Name
Date of Birth
Occasion
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ZIP:
Citizenship
Country
Date
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7-12
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CHAPTER 8
REFERENCES
Frequently Used Toll-Free Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2
Frequently Used Websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4
Agent Workshops and Seminars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-6
Tour Vendors and Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-6
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-7
8-1
References
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FREQUENTLY USED TOLL-FREE NUMBERS
8-2
References
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FREQUENTLY USED TOLL-FREE NUMBERS
8-3
References
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FREQUENTLY USED WEBSITES
8-4
References
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FREQUENTLY USED WEBSITES
8-5
References
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AGENT WORKSHOPS AND SEMINARS
There is ample opportunity to expand your knowledge beyond the scope of this manual. Many times
during the year, tour operators, tourist offices, and other organizations will hold seminars to increase your
knowledge of their product or destination. Also, there are seminars that are offered through trade
publications or online.
CLIA holds cruise seminars several times a year. There is a fee involved, but we do receive discounted
rates with our CLIA membership. Please contact the agency for information and application forms, or
check www.cruising.org
CRUISE LINES will sometimes hold seminars at sea, which are offered during the course of the cruise.
Cruise rates are discounted, and dates will be posted on the website, also check www.platinum
seminars.com
TOUR VENDORS AND DESTINATIONS
Listed below are websites and phone numbers for tour vendors and tourism offices that offer specialist
programs. The benefits may vary from a certificate, ICTA credits, bonus commissions, to special agent
rate travel. Some charge a fee.
ASTA Specialist Courses
Australia
Austria
Bermuda
Canada
Great Britain
Florida
Hong Kong
Ireland
Netherlands
New Zealand
Puerto Rico
Sandals
Scandinavia
Scotland
Singapore
South Africa
Spain
Switzerland
Trafalgar
T.A.University
Travel Weekly
Walt Disney
703-739-2782
800-433-2877
212-575-7723
800-223-6106
604-638-8300
800-462-2748
850-488-5607
800-282-4582
212-418-0835
866-639-9325
787-721-2400
888-726-3257
212-885-9700
800-462-2748
323-667-0808
800-782-9772
323-658-7188
877-794-8037
8-6
References
www.astanet.com
www.specialist.australia.com
www.austriatourism.com
www.bermudatourism.com
www.canadatourism.com
www.visitbritain.com
www.visitflorida.org
www.specialisthk.com
www.discoverireland.com
www2.holland.com
www.newzealand.com
www.gotopuertorico.com
www.sandals.com
www.goscandinavia.com
www.visitscotland.com
www.visitsingapore.com
www.safundi.net.
www.okspain.org
www.myswitzerland.com
www.trafalgartours.com
www.tauniv.com
www.travelweekly.com
www.disneytravelagents.com
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GLOSSARY
Add-on A fare component that is added to a specified fare to construct a through fare.
Adjoining Rooms or cabins sharing a common wall, but not necessarily connected by a common door.
Affinity An organization formed by people with common interests.
Aft Near, toward, or at the rear of a ship or the tail of an aircraft.
AH&MA American Hotel and Motel Association. This organization represents trade Associations in the lodging industry
in the United States, Canada, Mexico, Central and South America.
Air/Sea Arrangements that combine air transportation to and from a port of embarkation with the cruise itself: sometimes
called fly/cruise.
All-inclusive Packages A vacation package in which the traveler pays one price that covers the entire trip.
All-Suite A type of hotel that offers units that include a living room, kitchen and bedroom.
Amenity Something conducive to comfort or convenience, for example, special soaps or shampoos in a hotel room.
Amtrak The National Railroad Passenger Corporation, a government-subsidized corporation that operates almost all
passenger train service in the US.
AP American Plan. Referring to a hotel rate that includes three meals a day-usually breakfast, lunch and dinner. Cruises and
resorts such as Club Med offer AmericanPlan.
APEX Advance Purchase Excursion Fare. A fare or price that requires advance purchase.
ARTA Association of Retail Travel Agents. A trade association open only to retail travel agents.
ASI American Sightseeing International. The association is composed of local tour operators offering sightseeing tours,
transfers, and charter transportation.
ASTA American Society of Travel Agents. A travel trade association. Its principal membership is composed of US travel
agents, but the organization also includes allied members drawn from all categories of travel suppliers.
ATA Air Transport Association.
ATB Automated Ticket/Boarding pass.
Attraction Natural and man-made features that attract tourists to a destination.
Availability The state of being obtainable, ready for immediate purchase. A CRT shows the availability of a supplier's
product.
Back-to-Back A series of tours or flights on which one group leaves as another group arrives, perhaps using the same
aircraft.
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References
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B and B Bed and Breakfast. A room rate, in a guest house or private home, that includes sleeping accommodations and a
full breakfast.
Berth A bed on a ship, train, or plane. Also a place for a ship to dock.
Blocked Space Group space reserved on aircraft, cruise ships, in hotels and so on, by retail agencies, wholesalers, or
tour operators, which they hope to resell.
Boarding Pass A permit for the traveler to board or enter a ship, plane, train, or other form of transportation.
Bow The front or forward part of a ship.
BP Bermuda Plan. A hotel meal plan that includes a full American breakfast but no other meals.
Bridge The navigational and command center of a ship.
BritRail Pass A pass used for train travel in Great Britain.
Brochure A printed folder that describes a hotel, tour, or package and gives details of the offering.
Buffer Zone A fare - c o n s t ruction term referring to the areas of Canada and Mexico within 225 miles of the continental US.
Bulk Fare A net-fare contract for a certain number of seats.
Bulkhead A partition on an airplane or ship separating compartments.
Bullet Trains High-speed Japanese trains.
Cabana A small room near the beach or pool, usually separated from the hotel's main building.
Cabin A room on a ship, also called a stateroom.
Capacity-Controlled A fare available for only a certain percentage of seats on a flight.
Carrier A company that transports passengers or freight on air, sea, or land.
Charter A plane, ship, bus, or other form of transportation used for nonscheduled operations. The verb to charter means
to obtain the use of such transportation.
Check-In The point at which clients must present tickets, vouchers, and so on, at a hotel, airport, cruise terminal, or tour
operator's facility.
Check-Out Formalities, usually, including payment, associated with leaving a hotel, motel, resort, and so on.
Checked Baggage Baggage carried in the cargo compartment of an airplane and not accessible to a passenger during
the flight. The passenger receives a receipt when the baggage is checked in.
Circle Trip A round-trip journey in which there is an intermediate stopover between the origin and destination points.
Class of Service The interior of an aircraft is divided into sections, each with a different level of service and amenities.
Common classes are first, business and coach.
8-8
References
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CLIA Cruise Lines International Association. An organization offering promotional materials, training guides, reference
books, and seminars on behalf of cruise lines. CLIA appoints travel agencies to sell cruises and receive commissions on behalf
of steamship companies that are members of the association.
Commission The amount that a travel agent receives from a supplier for selling transportation, accommodations, or any
other requests.
Concierge The hotel employee who attends to guests' needs for special information, theater and restaurant reservations,
and any other special services.
Condominium An apartment, villa, townhouse, or hotel space rented from a company acting on behalf of the owner.
Rental includes access to all the amenities of the development.
Configuration The arrangement of seats, bathrooms, galleys, or other areas inside a plane or motorcoach.
Confirmation Verification of a confirmed reservation either orally or in writing. Most confirmations are subject to
certain conditions.
Connecting Any two things that are directly linked to each other. Connecting flights enable a client to change planes to
complete a journey. Connecting rooms or cabins allow guests to move from one to another without going out into the hall.
Consortium A group of independent companies that join together to gain greater profits.
Consulate A branch office of an embassy that is locate in a major city other than the capital.
Continental Breakfast A light breakfast of coffee, rolls, butter and jam, and sometimes juice.
Corporate Rate A special rate negotiated between a supplier and employees of large companies.
Couchette A sleeping berth in a publicly shared compartment on an international train. Typically, a compartment has
four first-class or six second-class couchettes.
Courier A term used in Europe as a synonym for tour operator.
CP Continental Plan. A hotel rate that includes continental breakfast.
CRS Computer Reservation System. A computer system that provides information about schedules, seat availability, and
fares and permits travel agents to make reservations and print itineraries and tickets.
CTO Caribbean Travel organization.
CTC Certified Travel Counselor. A designation awarded by the Institute of Certified Travel Agents to travel professionals
with five years or more industry experience who have completed a two-year, graduate level travel management program.
Currency Code A three-letter code for the monetary unit of a country.
Customs The government agency, domestic or foreign, charged with collecting duty (taxes) on specific imported items
and restricting the entry of forbidden items.
Debarkation Getting off a ship, plane, train etc.
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References
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Denied Boarding The practice of refusing to accept confirmed passengers, usually because space is filled by the time
they arrive at check-in. These passengers may or may not be eligible for compensation, depending on the circumstances.
Departure Tax A tax that visitors to a country must pay when they leaving a country.
Deposit The partial payment required to confirm a reservation.
Dine-Around Plan A meal plan that allows guest to dine at a variety of restaurants using vouchers.
Direct Flight A flight from origin to destination that makes one or more intermediate stops. Passengers do not have to
change planes. (Also called a through flight.)
Documentation Papers used to identify travelers.
DOT Department of Transportation. The federal agency of the US that regulates domestic transportation.
Double A hotel room with one double bed. Sometimes used to mean a room designated to accommodate two people.
Double Booking The practice of making reservations for two or more sets of arrangements as a type of insurance.
Considered unethical by travel agents and carriers.
Double/Double Hotel room with two double beds.
Double Occupancy Hotel accommodations for two people sharing a room.
Downgrade To move a passenger to a lower class of service or accommodations.
Drop-Off Charge A fee charged for dropping a rental car at a different location from where it was picked up.
Duty-Free Shop An airport store in which departing international passengers may purchase items free of import duty
(tax).
Efficiency A hotel or motel room with housekeeping facilities, usually including a stove, refrigerator, and sink.
Embarkation The process of boarding a ship, plane, train, and so on.
Embassy The official residence of an ambassador in a foreign capital.
Emigration The process of leaving one country to settle in another.
English Breakfast A full breakfast that could include fruit or juice, cereal, bacon, eggs, sausage, toast, and tea or coffee.
EP European Plan. A hotel rate that excludes meals.
Escrow Account An account supervised by a bank or financial institution. Funds paid into the account are frozen for
safekeeping until the service has been provided.
ETA Estimated Time of Arrival.
ETD Estimated Time of Departure.
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Excess Baggage Baggage in excess of specified size or weight of a particular carrier.
Excursion A journey where the traveler returns to the original point of departure.
Extension An optional addition to specified arrangements.
FAA Federal Aviation Administration. The agency 0f the US Department of Transportation responsible for civil aviation.
The FAA concentrates on passenger safety, aircraft certification, pilot licensing, and air traffic control.
Familiarization Trip (FAM Trip) Trips designed for travel agents to acquaint them with a destination and its
facilities or with a particular travel product.
Family Plan A hotel rate that allows children to stay in a room with their parents at no additional charge.
FIT Foreign Independent Tour. A custom-designed, prepaid tour with many individual components.
Flag Carrier Any carrier designated by a country to serve its international routes. Most countries have only one official
flag carrier. The US has many.
Flight Coupon A section of the airline ticket. The passenger must have one coupon to present to the airline gate agent
for each flight involving a separate aircraft.
Fly/Drive A package that includes air transportation and the use of a rental car.
Forward At or near the front part, as of a ship.
Frequent-Flyer Program An airline program that allows travelers discounts, upgrades, or free tickets for traveling
a number of miles on an airline.
Frequent-Stay Program A program that awards discounts or upgrades to travelers who use a particular hotel chain
frequently.
Galley A kitchen on a ship or a plane.
Gateway The city, airport, or area from which a flight or tour departs.
GMT Greenwich Mean Time. The reference point for the world's time zones as measured from Greenwich, England.
Gratuity A tip. Optional payment for services, as to a waiter or chambermaid.
Ground Time The time spent on the ground waiting for connecting flights.
Hospitality Suite A room or suite, in a hotel used for entertaining during meetings or conventions.
Hotel Representative A person or company that represents a hotel, accepting group and single reservations,
distributing literature, and assisting in the hotel's promotion to the public.
Hovercraft A high-speed boat that rides on a cushion of air over the waves.
Hub-and-Spoke The airline practice of using certain cities as connecting centers for feeder flights.
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Hydrofoil A high-speed boat whose entire hull is raised clear of the water when moving and is supported by fins or foils.
IATA International Air Transport Association. An association of international airlines whose aim is to create order and
stability in the international aviation community. Headquarters are in Geneva.
IATAN International Airlines Travel Agent network. The organization that appoints US trave l agencies to sell tickets for
international airlines serving the US. IATAN is a private, not-for-profit, wholly-owned corporation, operating as a financially
self-sufficient subsidiary of IATA.
ICTA Institute of Certified Travel Agents. Located in Wellesley Massachusetts. ICTA is a non-profit organization providing
educational resources for the travel industry. ICTA administers the CTC and the Destination Specialist programs.
Immigration The formalities associated with entering a country.
Inbound Travel Return travel from the destination back to the original point of departure. Also refers to foreign
travelers visiting the US.
Incentive Trip A trip offered as a prize or bonus for superior performance. Certain travel companies specialize in
incentive trips, setting up contests to promote sales inorder that superior performers may win incentive trips.
Incidentals Personal items such as dry cleaning, telephone calls, and bar bills that are usually excluded from the price of
a tour, hotel room, or cruise.
Itinerary A planned route for a trip.
Joint Fare A special through fare that permits travel on two or more different airlines.
Junior Suite A large hotel room usually with a partition separating the bedroom from the sitting area.
Kilometer A measure equal to 3,280 feet or 5/8 of a mile.
Knot A measurement of speed at sea. 20 knots=23 miles per hour.
Lanai A room with a balcony or patio that is close to or overlooks water or a garden. The term originated in Hawaii,
originally referring to a porch furnished as a living room.
Latitude Parallel lines measuring distance north or south of the equator.
Leeward The direction away from the wind. The leeward side of an island is the less windy side. The Leeward Islands are
a group in the Caribbean.
Leg The portion of a journey between two scheduled stops.
Lido A term used internationally for a fashionable beach resort.
Longitude Parallel lines that measure distances east and west of the prime meridian.
Lower A berth on a ship or train that is underneath another berth.
MAP Modified American Plan. A hotel rate that includes two meals, usually breakfast and dinner.
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MCO Miscellaneous Charges Order. An accountable document issued by a travel agent or an airline as proof of payment
for a specific surface transportation, land arrangements for inclusive tours, car rentals, hotels, and deposits.
Meeting Assistance The services of a local representative to help travelers on arrival at an airport, train station, etc.
Midships (amidships) The center of a ship from front to back. Generally used in reference to the middle part of
the ship.
Murphy Bed A bed that folds into the wall when not in use.
Net Rate A rate given by a wholesaler to a retailer to which the retailer adds a markup before selling the product to a client.
Non-Stop A flight from origin city to destination city with no intermediate stops.
No-Show An airline passenger or hotel guest, who fails to use or cancel a reservation.
Observation Car A railroad car specially designed for sightseeing.
One Way A trip from origin to destination with no return to origin city. A one-way trip can be taken on one or more flights.
Open Jaw A trip essentially of a round-trip nature but different because the trip includes a surface segment.
Open Ticket A ticket that is valid for transportation between certain points but has no specific flight reservation.
Option A tour activity offered at extra cost.
Option Date The date by which one must make a financial commitment to an airline, cruise line or tour operator.
Outbound Travel from the point of departure to the furthest destination.
Outside Salesperson A travel industry salesperson who works outside the office to generate group or individual business.
Overbooking The practice of accepting more reservations than there are airline seats or hotel rooms available to ensure
against no-shows. Hotels that are overbooked usually try to find alternative but equal accommodations for a client.
Override Additional commission paid to agents as a bonus for productivity and/or volume or as an incentive to book
particular travel arrangements.
Package A number of arrangements put together and sold at a single, all-inclusive price.
Parlor Car A railroad car, and sometimes a motorcoach, with individual swivel seats, food and bar service.
Passport The basic official document issued by a person's own country, necessary for travel to most foreign countries.
PNR Passenger name record. The computer term for the automated client file.
POE Port of Embarkation.
Point to Point Refers to the fare-construction principle of charging from one stopover point to another.
Port The left side of a ship when you are facing the bow. Also, the place where a ship docks.
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Port Charges Charges levied by a port on each arriving or departing passenger. Port charges are not typically included
in the cruise price.
Porterage The handling of baggage at airports and hotels. Usually included in the cost of a tour for a specified number
of bags only.
Positioning Moving an aircraft, ship, bus, or other transport vehicle to another location.
Promotional Fare A fare designed to attract passengers who would not otherwise travel.
Proof of Citizenship A document that establishes nationality to the satisfaction of a foreign government. Such a
document is necessary for obtaining a passport.
Pullman A sleeping car on a train.
Rack Rate The official posted rate for each hotel room.
Reception Agent A tour operator or travel agency that specializes in providing services to incoming passengers. Also
known as the ground operator.
Repositioning Cruise A cruise that transfers a ship from one cruising area to another between seasons.
Responsibility Clause The section of a brochure that details the conditions under which the brochure's
arrangements are offered for sale.
Return In Europe, a round trip.
Roll The sway of a ship from side to side.
Round Trip A trip one begins and ends in the same city. In strictest terms, a round trip describes a trip from an
originating city to a destination city and back via exactly the same routing and using the same carrier.
Routings Airline roadmaps. A list of intermediate points between the origin and destination cities in geographical sequence.
Run-of-the House (ROH) A flat rate for which a hotel offers any of its available rooms to a group.
Scheduled Transportation Service Operated in accordance with a published timetable.
Seasonal Rates A pricing structure that allows prices to vary depending on the time of year or consumer demand.
Segment A leg, or group of legs, of essentially continuous travel.
Service Charge A fee added to a bill, usually in a hotel or restaurant, to cover the cost of certain services as substitute
for tipping. Also, an advertised fee that agencies may elect to charge clients for services.
Shell A brochure provided by a supplier, complete with artwork and graphics, but with space for a travel agency or tour
operator to imprint an itinerary, price, and booking information.
Shore Excursions Land tours of ports of call sold by the cruise lines or tour operators to cruise passengers.
Shuttle Continuous bus transportation between airport terminals or a no-reservation, guaranteed air service on heavily
traveled routes.
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References
Host
Single Accommodations designed for one person, or in Europe, a one-way journey or ticket.
Single Supplement The additional amount charged the single traveler for a private hotel room or cruise cabin.
Space Available Confirmation of a reservation, subject to availability at the last moment.
Standby A passenger on a waitlist, or one prepared to travel if space becomes available at the last moment.
Starboard The right side of a ship when you are facing the bow.
Stateroom A cabin on a ship.
Stern The very rear of a ship.
Stopover An international interruption of a journey. In the US, a stopover occurs when a passenger arrives at a transfer
point and fails to depart within 4 hours.
Studio A hotel room with couches that convert into beds.
Supplement An additional charge for special needs. The price of most tours are based on double occupancy, and single
passengers pay a supplement.
Supplier A source of travel arrangements: an airline, cruise line, tour operator, etc.
Surcharge An additional payment imposed by the supplier, either at certain times of the year, or to meet exceptional
circumstances (rising fuel costs), or to provide special arrangements for a client.
Surface Segment Referring to a section of trip itinerary traveled on land in combination with airline flights.
Tariff A published fare or rate. Tariff is also used to describe the supplier's official publication containing fares, rates, and
rules that govern their applicability.
Tender A boat used when docking is not possible to transport passengers from ship to shore and back.
TBA To be assigned, or advised. When specific arrangements are pending confirmation or cannot be confirmed in advance.
TGV Tres Grande Vitesse: high-speed French trains.
Theme Park A man-made tourist attraction, such as Disneyland, Disney World, Knott's Berry Farm.
Through Fare A fare between two cities that is constructed over intermediate connecting and/or stopover cities.
Throwaway An item in a tour or land package that the passenger pays for but does not intend to use. Usually included
to qualify the passenger for a lower airfare.
Ticket When completed and validated correctly, the ticket is a contract of carriage between a carrier and the customer.
Ticketing Deadline The date by which a person must pay for a ticket or lose the reservation.
Time Sharing A condominium concept whereby clients purchase the use of accommodations for a certain period each
year. Other people own the space during the rest of the year.
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References
Host
Tour-Basing Fare An airfare available to passengers who purchase tours.
Tour Escort The individual who accompanies a tour throughout and is responsible for its smooth operation. Also called
tour manager, or courier.
Tour Guide The individual with a special knowledge of a destination who joins the tour only while it visits that one
area. Also called a local, or step-on, guide.
Tourist Card A kind of visa issued to travelers before they enter certain countries. This card may or may not be required
in addition to a passport or other proof of citizenship.
Tour Leader Strictly speaking, an expert lecturer or specialist, whose reputation attracts tour participants. Loosely used
as an equivalent of a tour escort.
Tour Operator The company that organizes the travel components into prepackaged, inclusive arrangements, and then
sells these tours through travel agencies. Often used interchangeably with tour wholesaler.
Tour Organizer An individual who organizes a group tour. The organizer can be a professional travel agent or outside
salesperson, or an officer or member of a group who has no professional ties to the travel industry.
Tour Wholesaler A company that packages tour components for later sale through retail outlets. Often used
interchangeably with tour operator.
Transfer Transportation between airports, docks, railroad stations, and hotels.
Travel Agent An individual working in the travel industry, serving as a counselor to the traveling public and as a
salesperson of the travel product for industry suppliers.
Upgrade To move to a better class of airline service, cruise cabin, or hotel room.
Upper A berth on a ship or train above another berth.
VAT Value-Added Tax. Government-imposed tax.
Visa A permit to enter a foreign country, issued by the government of that country. Recorded in a person's passport.
Voucher Documents issued to confirm arrangements. Vouchers may be used to introduce clients, confirm a deposit, or
indicate full prepayment.
Waitlist A list of people seeking a travel service that is sold out. As other clients cancel, waitlisted clients are confirmed in
the order in which their reservations were received.
Windjammer A sailboat with multiple sails.
Windward Toward the wind, to the direction from which the wind blows.
WTO World Tourism Organization. With headquarters in Madrid, Spain, the WTO is a member organization of national
tourism organizations.
Yacht A boat specifically used for private pleasure excursions.
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References
Host
CHAPTER 9
INSTANT TRAVEL SITETM
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-2
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3
Changing and Updating Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3
What if I Forget My Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-3
Updating Your Personal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-4
Personal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-4
Displaying Your Personal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-4
What if I Want to Change My Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-5
Updating Your Site Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-5
Show Default Specials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-5
Custom Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6
Managing Your Custom Travel Specials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6
Managing Your Cruises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6
Adding a Cruise Special . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-6
Editing a Cruise Special . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-7
Deleting a Cruise Special . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-8
Previewing a Cruise Special . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-8
Managing Your Vacations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-8
Adding a Vacation Special . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-8
Editing a Vacation Special . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-10
Deleting a Vacation Special . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-10
Previewing a Vacation Special . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-10
Your Customer Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-11
Operating Your Own Internet Travel Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-12
How Travel is Fulfilled on Your Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-12
What Happens When a Customer Makes a Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-12
Commission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-13
Hotels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-13
Online Sales – Hot Rate/Save Rate Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-13
Last Minute Deals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-14
Online Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-14
Custom Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-14
Online Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-14
Car Rentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-14
Online Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-14
Cruise Vacations (Booked Online) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-14
Airline Reservations (Online Sales with E-Tickets) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-14
Tickets & Attractions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-14
Marking Up Your Condos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-14
Your Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-14
Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-15
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Instant Travel SiteTM
Chapter
1
INTRODUCTION
W
elcome to Pulaski Ticket & Tours’ Instant Travel Site™. As your Host Travel Agency,
Pulaski Tickets & Tours wants to keep you competitive in the business of travel. Our
industry is on the fast track of change, brought on by the Internet and the companies
positioned to gain from its acceptance. Travel is a billion dollar industry and the World
Wide Web is now the place travelers go to research and book their getaways. You can take advantage
of this explosive and lucrative growth by subscribing to the Instant Travel Site™. The Instant Travel
Site™ is a comprehensive travel-booking portal that lets your customer’s book travel and you earn
commissions.
As a subscriber to the Instant Travel Site™, you can provide your friends and clients with your own
personal Internet site so they can book all their travel needs and get some of the same great benefits
you have enjoyed as a member.
Your website pulaskitravel.com/(your name or the name of your choice) is reserved for you to give out
to whomever wants to use your travel services. Your customers can book hotels, cars, airfare, cruises,
vacations and condominiums as well as view some powerful trip planning services with a simple point
and click. You can also display and advertise your own cruises and vacations.
Start earning commissions immediately from any travel booked on your site. No booking forms to fill
out and no follow up to take care of. The Instant Travel Site™ does all the work along with the
travel suppliers we have contracted to take care of your customers.
Enjoy the monetary benefits of having your very own travel website and provide a great service to your
customers through the Instant Travel Site™.
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Instant Travel SiteTM
Chapter
2
ADMINISTRATION
Setting up and managing your Instant Travel Site™
Changing and Updating Your Password
The first thing you will want to do when you login to your administrative control panel is to change
your password. By default, you were provided a password that is the same as your user name. For
security purposes, follow the directions below to change your password.
1. Click on the “Change Your Password” button.
2. Enter your existing password.
3. Enter the new password you would like to use. (Tip: For the best security, it is always a good rule
to use a password that combines letters (lower and/or uppercase), numbers, and even special
characters. Passwords are case-sensitive.)
4. Confirm the new password by re-typing it in the space provided.
5. Click on the “Submit Changes” Button
Taking the steps above will change your password immediately and assure that your website is
protected. You can change your password at any time by logging into your administrative control
panel and following these steps.
What if I forget my password?
If you forget your password, click on the “Forgot your password?” link on the login screen. You will
be prompted to enter your user name (the name you chose when you signed up for the account) and
your e-mail address. Once you enter this information, a new password will be e-mailed to you.
For additional assistance, contact [email protected]
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Instant Travel SiteTM
Updating Your Personal Information
With Instant Travel Site™ you have the ability to customize the personal information on your
consumer website.
Personal Information
The following personal (or professional) information can be updated in your administrative control
panel:
•
E-Mail Address
•
Phone Number
•
Fax Number (secondary number) – TBD
•
Address
•
City
•
State
•
Postal Code
Displaying Your Personal Information
As a Pulaski Tickets & Tours ITA, you may choose to personalize your Instant Travel Site™ with
your own personal or company information. However, this is optional.
Some agents choose to personalize their website to maintain a high level of direct involvement with their
customers. Some agents prefer to remain more anonymous, offering their website strictly as an online travel
site for the general public.
By default, the personal information that is displayed in your profile will automatically display on your
customer website. If you choose not to display some or all of your personal information on your
customer website, you can easily prevent your web visitors from seeing it by unchecking the boxes
next to the specific information you do not want visible on your customer website.
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Instant Travel SiteTM
What if I want to change my name?
Currently, you are unable to change your name from the administrative control panel. If you need to
change your name for any reason, please contact us at [email protected]
Updating Your Site Options
There are a few very important site options that you may want to consider updating.
Show Default Specials
In addition to the powerful online booking system that Pulaski Tickets & Tours provides your site,
you also have the ability to add your own custom Cruise and Vacation Specials (see section:
Managing Your Custom Travel Specials).
However, you do not have to add your own specials to start using your Instant Travel Site™ right
away. Pulaski Tickets & Tours has a listing of Cruise and Vacation Specials that it continuously
updates.
If you choose to “show the default specials” in your site options, Cruise and Vacation Specials will
automatically show up on your front page. When you first activate your site, the default specials are
automatically turned on.
Once you begin adding your own Cruise and Vacation Specials, you can choose to turn off the “show
default specials” by unchecking the box, or you can continue to offer them in addition to your own
custom specials by leaving the box checked.
Custom Text
Another optional way you may want to personalize your site and keep it fresh is by using the Custom
Text feature in the Site Options. By default, the Custom Text feature is not activated.
With Custom Text, you can add a personalized message to the front page of your customer website.
Simply check the box that says “Show Custom Text” and type your message in the space provided.
This message will display right on your front page. It can be turned on and off at any time by checking
the “Show Custom Text” box, and the text can be updated any time you want.
The Custom Text feature is a great way to inform your customers of special events, company
information, or to add an extra personal touch.
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Instant Travel SiteTM
Managing Your Custom Travel Specials
If you have special pricing or areas of expertise, unique travel offerings or just great travel ideas…this is
your chance to show them off.
By adding your own custom Cruises and Vacation Specials, you can provide visitors to your website
unique offerings they can’t get anywhere else. Because these are your specials, you manage them, you
mark them up, and you make all the commission. This is a great way to increase your earnings by
generating the highest commission possible.
Managing Your Cruises
If you choose to add your own Cruise Specials to your customer website, login to your administrative
control panel and click on the “Manage Cruises” button:
Here, you can view and manage all the Cruise Specials that will be displayed on your customer
website.
Adding a Cruise Special
To add a new Cruise Special, click on the “Add a New Cruise!” button:
You will be presented with a list of cruise lines to choose from. Click on one of the cruise lines and fill
out the following information:
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Instant Travel SiteTM
Here is how the sample special above will look:
By default, the picture will be the stock photo of the cruise ship or cruise line. If you wish to change
this picture, you may do so by uploading a new image.
Editing a Cruise Special
Once a Cruise Special has been added, you may edit it at any time. From the Manage Cruises screen,
you can see all the Cruise Specials you have entered:
To edit the content of the Cruise Special, click on the “Edit” button next to the cruise listing. Change
any necessary information and click the “Submit Changes” button.
To change the image, click on the “Upload” button next to the cruise listing. If there is already a
picture, it will be shown on the screen.
See example below:
Next, choose a file to upload by clicking on the “Browse” button:
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Instant Travel SiteTM
Find the location on your computer or network where the file is stored and double click the file you
want to upload.
Once the file has been selected, click on the “Upload” button:
Deleting a Cruise Special
To delete a cruise special, all you have to do is click on the “Delete” button next to the cruise listing.
You will be asked to confirm. Once you confirm the deletion, the cruise special is removed from your
site. Note: It is a good practice to delete all of the specials that are no longer valid. However, expired packages
will not be displayed on your website.
Previewing a Cruise Special
Any time you add or update a Cruise Special, you may preview what it will look like on your
customer website by clicking the “View” button next to the cruise listing.
Managing Your Vacations
If you choose to add your own Vacation Specials to your customer website, login to your
administrative control panel and click on the “Manage Vacations” button.
Here, you can view and manage all the Vacation Specials that will be displayed on your customer
website.
Adding a Vacation Special
To add a new Cruise Special, click on the “Add a New Cruise!” button:
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Instant Travel SiteTM
Enter the following information and click the “Add Package” button.
Note: You can leave some of the information blank (e.g. departure city) if there is no information, or if there
are multiple options.
When you add a Vacation Special, you also have to add a picture. If you do not add a picture, a stock
“No Photo is Available” image will display on your customer website. Pictures help sell vacations, so
it is always best to be able to use a picture when possible.
To upload a picture, click on the “Upload” button in your Vacation Specials listing:
Next, choose a file to upload by clicking on the “Browse” button:
Find the location on your computer or network where the file is stored and double click the file you
want to upload.
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Instant Travel SiteTM
Once the file has been selected, click on the “Upload” button:
You have now successfully entered all the information you need to offer an exceptional vacation
package to your web customers. To preview what the package will look like on your customer
website, see the section below: “Previewing a Vacation Special.”
Editing a Vacation Special
To edit the content of the Vacation Special, click on the “Edit” button next to the vacation listing.
Change any necessary information and click the “Submit Changes” button.
To change the image, click on the “Upload” button next to the vacation listing. If there is already a
picture, it will be shown on the screen. Follow the directions above under “Adding a Vacation
Special.”
Deleting a Vacation Special
To delete a vacation special, all you have to do is click on the “Delete” button next to the cruise
listing. You will be asked to confirm. Once you confirm the deletion, the cruise special is removed
from your site. Note: It is a good practice to delete all of the specials that are no longer valid. However,
expired packages will not be displayed on your customer website.
Previewing a Vacation Special
Any time you add or update a Vacation Special, you may preview what it will look like on your
customer website by clicking the “View” button next to the cruise listing.
Here is what the sample Vacation Special from above looks like:
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Instant Travel SiteTM
Chapter
3
YOUR CUSTOMER WEBSITE
Now that you’ve set up your customer website, let’s take a look at what your
customer will see.
The above example is for agent John Doe. Notice the areas marked “Your Information,” “Your
Message,” and “Your Specials.” Each of these can be customized. The personal information and
message can be omitted entirely.
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Instant Travel SiteTM
Chapter
4
OPERATING YOUR INTERNET TRAVEL BUSINESS
I have my own travel website, now what do I do? Plus, other things
you should know.
How Travel is Fulfilled on Your Site
The majority of travel booked on your website is fulfilled by a 24-hour a day, 7-day a week call center
of expert reservation specialists. Therefore, the Instant Travel Site™ not only guarantees your
website customers will receive experienced and courteous help whenever they need it, it also helps
you increase your sales by alleviating the administrative burden of fulfilling every reservation.
Any travel booked through your automated online booking engine is fulfilled by the call center. This
includes Air, Car, Hotel, Cruises, Vacations (Custom Trip), and Hot Deals (Last Minute Deals).
The only exception to the above is for Condominium reservations. Condominium reservations are
fulfilled by Condominium Travel Club, Inc. (the parent company of Pulaski Tickets & Tours).
For the “Exclusive Vacations” and “Exclusive Cruises,” the fulfillment will be managed in one of two
ways. If you are entering your own custom travel specials on your website, you will receive requests for
more information about these specials. It will be up to you to contact the customer, make the
reservation, and fulfill the requirements necessary for the customer to travel. If you are using the
default cruise and vacation packages, Pulaski Tickets & Tours will manage the entire process.
What Happens When a Customer Makes a Reservation?
When a customer makes a reservation directly on your website, they will receive a printable
confirmation as well as an e-mail confirmation. Pulaski Tickets & Tours will also receive
confirmation of this booking.
The booking will be fulfilled by our call center or directly by a Pulaski Tickets & Tours or
Condominium Travel Club reservation agent. For cancellations, changes, and other issues, most
bookings can be cancelled directly through your website. You will most likely not have to be involved.
If any changes or issues occur with your customer’s reservation, they will be contacted via e-Your
website also comes equipped with a comprehensive “Help” section, which provides your customers a
wealth of information as well as all the contact numbers and help requests they will need.
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Instant Travel SiteTM
Commission
Online Sales:
Earn up to 5% of the net gross sales on completed online transactions. Last Minute Deal purchases
typically average $540, which equates to $27 per sale to the affiliate.
Offline Sales (phone bookings):
Earn up to 3% of the net gross sales.
Hotels
Online Sales - Hot Rate/Save Rate Inventory:
Earn up to 10% commission for online Hot Rate/Save Rate bookings. The average commission
payment follows 30 days after checkout date.
Online Sales - Preferred Rate Hotel Inventory:
Earn up to 7% commission for online Preferred Rate bookings. The average commission
payment follows 30 days after checkout date.
Online Sales - Published Rate Hotel Inventory:
Earn 50% of the total gross commissions paid to Pulaski Tickets & Tours. Gross commission
means the total commission amount received by Pulaski Tickets & Tours from the travel
suppliers and its hotel reservation suppliers less refunds, cancellation and collection fees.
Commissions are paid in U.S. dollars no sooner than 30 days after checkout date from the hotel.
The average commission payment follows 30 to 90 days after checkout date.
Customer Call Center Sales - Hot Rate/Save Rate Inventory:
Earn a 5% commission amounting to 5% of the total net sales, less refunds and cancellations.
The average commission payment follows 30 days after checkout date.
Customer Call Center Sales - Preferred Rate Hotel Inventory:
Earn a 4% commission amounting to 4% of the total net sales, less refunds and cancellations.
The average commission payment follows 30 days after checkout date.
Customer Call Center Sales - Published Rate Hotel Inventory:
Earn 30% of the total gross commissions paid to Pulaski Tickets & Tours. Gross commission
means the total commission amount received by Pulaski Tickets & Tours from the travel
suppliers and its hotel reservation suppliers less refunds, cancellation and collection fees.
Commissions are paid in U.S. dollars no sooner than 30 days after checkout date from hotel.
The average commission payment follows 30 to 90 days after checkout date.
Last Minute Deals
Online Sales:
Earn up to 5% of the net gross sales on completed online transactions. Last Minute Deal
purchases typically average $540, which equates to $27 per sale to the affiliate.
Offline Sales (phone bookings):
Earn up to 3% of the net gross sales.
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Instant Travel SiteTM
Custom Trip
Online Sales:
Earn up to 5% of the net gross sales on completed online transactions.
Offline Sales (phone bookings):
Earn up to 3% of the net gross sales.
Car Rentals
Online Sales:
The travel affiliate receives 50% of net commission received by Pulaski Tickets & Tours. The average
payout amounts to 5% of the net sale to the affiliate.
Cruise Vacations (Booked Online)
Earn up to 5% on cruises booked directly through Pulaski Tickets & Tours online booking
engine.
Airline Reservations (Online Sales with E-Tickets)
Earn $5.00 per transaction on air tickets.
Tickets & Attractions
Earn 40% of the commission collected on each ticket sale.
Online Reservation Rewards
Earn $5 commission for each signup for the Reservation Rewards customer loyalty program.
Marking Up Your Condos
You have the ability to mark up the retail price of the condo inventory on your travel website. The
default markup is $100 per reservation. Of this markup, you will receive $50 for every condominium
booked through your website. If you want to increase this markup, please contact
[email protected]
Your Role
By providing you with a ready-made travel website and managing the fulfillment process, Pulaski
Tickets & Tours Instant Travel Site™ makes selling travel on the Internet is easy.
Your main role is to market your site. Tell your friends, family, and customers. Put your new website
address on your business cards, letterhead, and e-mails. There are countless ways to promote your
new web business and promote your custom specials.
Your other role is just as important – to represent Pulaski Tickets & Tours ethically and
professionally as an Independent Travel Agent. If you choose to personalize your website and add
your own travel specials, please use accurate and professional language and pricing.
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Instant Travel SiteTM
Chapter
5
LEGAL INFORMATION
What you should know
By subscribing to our website ("Instant Travel Site™") and using or making available to the end user
the online Booking Engines contained on our website, you and/or the end user are agreeing to the
terms and conditions and user agreements without modification or revision from the travel suppliers
providing the services displayed. All terms and conditions and/or user agreements are available online
at the time service is requested. It is important that you understand that the travel suppliers may
amend, revise or update the terms and conditions or user agreements at any time and without prior
notice to you and/or the end user. Therefore, you and/or the end user should carefully review the
terms and conditions and user agreements each time you use our website or Booking Engines. If the
terms and conditions and/or user agreements are not acceptable to you and/or the end user you
should not subscribe or use our website or Booking Engines.
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Instant Travel SiteTM
 Pulaski Tickets & Tours
4882 A North Jefferson Street
Pulaski, New York 13142
Phone 887.453.8458 • Fax 315.298.3901
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Instant Travel SiteTM
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