ibooka User Manual

ibooka User Manual
USER MANUAL
For use with the ibooka V4.0
online reservations and booking system
ibooka Head Office
Garden House
Lumley Thicks
Chester-le-Street
Durham, DH3 4HF
Telephone: +44 (0)191 385 7400
Email: [email protected]
Web: www.ibooka.com
Date: Spring 2007
Version: 4.0
Online Booking Solutions
that save you time and money
NOTICES
PROPRIETARY NOTICE
This document contains sensitive, confidential, and proprietary information which is, and remains, the property of
Biznic Limited. It must be surrendered to Biznic Limited. upon request. This document, and the information contained
herein, shall not be disclosed to any other person(s), apart from those to whom it has been provided, without the written
permission and consent of Biznic Limited. Furthermore, this information shall not be duplicated, published in any
form, or otherwise distributed or utilized in any other manner, except within the limited conditions and constraints, and
for the expressed purpose(s), under which it has been provided by Biznic Limited..
DISCLAIMER
The information contained in this manual is accurate to the best ability of Biznic Limited. However, as with all
software products, ibooka is subject to upgrade, change, modification and alteration that may mean that this manual
does not reflect the features and functions of the current ibooka system. This may include, but not be limited to, new
features not detailed in this manual, features detailed in this manual that no longer function and features that function in
a way different to that described in this manual.
Biznic Limited assumes no liability for damages incurred directly or indirectly from errors, omissions or discrepancies
between the ibooka system and this manual.
COPYRIGHT NOTICE
All Rights Reserved. This document, issued by Biznic Limited. (herein after referred to as ibooka) in confidence and
under current copyright laws may not be reproduced in whole or in part without the prior written approval of Biznic
Limited. The information contained herein includes proprietary information and is to be used only for the purpose for
which it is supplied, and is not to be released in whole or in part without the prior written permission of Biznic Limited.
Copyright © 2006 Biznic Limited. All Rights Reserved.
ibooka is a service mark of Biznic Limited
Ibooka User Manual version 4.0
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Table of Contents
USER MANUAL............................................................................................................................................................... 1
1.
WELCOME TO IBOOKA..................................................................................................................................... 5
2.
GETTING STARTED ............................................................................................................................................ 6
2.1.
2.2.
2.3.
2.4.
2.5.
2.6.
3.
YOUR IBOOKA WEB SITE ................................................................................................................................... 6
WHERE DO I START?......................................................................................................................................... 6
CONTEXT SENSITIVE HELP ................................................................................................................................ 7
HOW DO I LINK MY EXISTING WEB SITE TO IBOOKA .......................................................................................... 7
SETTING UP YOUR SITE FOR THE FIRST TIME YOURSELF .................................................................................... 7
GOING LIVE ...................................................................................................................................................... 8
USER FUNCTIONS................................................................................................................................................ 9
3.1.
INTRODUCTION ................................................................................................................................................. 9
3.2.
LOGGING ON TO IBOOKA .................................................................................................................................. 9
3.2.1. Password Reminder .................................................................................................................................... 9
3.2.2. Customer Registration .............................................................................................................................. 10
3.3.
HOME PAGE.................................................................................................................................................... 10
3.4.
BOOKING ........................................................................................................................................................ 11
3.4.1. Making a Booking or Reservation ............................................................................................................ 11
3.4.2. View Bookings........................................................................................................................................... 12
3.4.3. Dues Report .............................................................................................................................................. 13
3.5.
CHANGE PASSWORD ....................................................................................................................................... 13
3.6.
CONTACT US .................................................................................................................................................. 13
4.
ADMINISTRATION FUNCTIONS .................................................................................................................... 14
4.1.
ADMINISTRATION ........................................................................................................................................... 14
4.2.
LOGGING ON TO IBOOKA ................................................................................................................................ 15
4.2.1. Password Reminder .................................................................................................................................. 15
4.3.
SETTING SYSTEM PARAMETERS AND CONFIGURING YOUR IBOOKA SYSTEM (ADMINISTRATION MENU) ........ 16
4.3.1. Parameters
(set the parameters that control your ibooka site)....................................................... 16
4.3.2. Appearance
(change the look and feel of your ibooka site) ......................................................... 18
4.3.3. Import Skin
(select standard ibooka templates for your ibooka site).............................................. 19
4.3.4. Update HTML
(change the images and text on your ibooka site pages) ....................................... 19
4.3.5. Groups
(group resources through your ibooka site)................................................................... 21
4.3.6. Resources
(the bookable components in your ibooka site) ....................................................... 22
4.3.7. Load membership
(bulk upload of existing user information) .................................................... 22
4.3.8. Edit Users
(change or add users for your ibooka system) ........................................................... 23
4.3.9. Download Data
(extract the ibooka database for review and analysis) ....................................... 25
4.3.10.
Products
(create packages of multiples resources for bookings).......................................... 26
4.4.
BLOCK BOOKING ............................................................................................................................................ 28
4.4.1. Set Events
(create events for multiple people to book) ........................................................... 28
4.4.2. Edit Events ................................................................................................................................................ 29
4.4.3. Set Holidays
(block resources for periods of maintenance or closure) ...................................... 30
4.4.4. Edit Event Params .................................................................................................................................... 30
4.5.
BOOK FOR ...................................................................................................................................................... 32
4.6.
BOOKING MENU ............................................................................................................................................. 33
4.6.1. Booking ..................................................................................................................................................... 33
4.6.2. View Booking ............................................................................................................................................ 34
4.7.
PAYMENTS ..................................................................................................................................................... 36
4.8.
CHANGE PASSWORD ....................................................................................................................................... 40
4.9.
CONTACT US .................................................................................................................................................. 40
5.
HOW DO I DO THAT – QUESTION AND ANSWER SECTION .................................................................. 41
5.1.
5.2.
5.3.
5.4.
THIS IS A VERY BIG MANUAL TO READ, ISN’T THERE ARE QUICKER WAY TO GET ANSWERS ?.......................... 41
HOW DO I LOG IN TO THE SYSTEM?................................................................................................................. 41
HOW DO I SET THE TIME ON MY BOOKING SITE TO MY LOCAL TIME?............................................................... 41
HOW DO I SET IT SO THAT MY CUSTOMERS REGISTER THEMSELVES? .............................................................. 41
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5.5.
5.6.
5.7.
5.8.
5.9.
5.10.
5.11.
5.12.
5.13.
5.14.
5.15.
5.16.
5.17.
I’VE FORGOTTEN MY PASSWORD, WHAT DO I DO?........................................................................................... 41
HOW DO I MAKE A BOOKING FOR A USER? ...................................................................................................... 41
HOW DO CUSTOMERS REGISTER THEMSELVES IN THE IBOOKA SYSTEM? ......................................................... 41
HOW DO I CHECK WHAT BOOKINGS I HAVE MADE?......................................................................................... 42
HOW DO I DEFINE AN EVENT? ......................................................................................................................... 42
HOW DO I MAKE A RESOURCE UNAVAILABLE FOR A PERIOD OF TIME FOR MAINTENANCE?............................. 42
HOW DOES A USER MAKE A BOOKING? ........................................................................................................... 42
HOW DO I CANCEL A BOOKING I HAVE MADE?................................................................................................ 42
HOW DO I SET UP THE WORDS ON THE HOME PAGE? ....................................................................................... 42
HOW DO I CHANGE THE POSITION OF THE LOGIN BOXES ?............................................................................... 43
HOW DO I LOAD MEMBERSHIP DETAILS FROM EXISTING SYSTEMS INTO IBOOKA?........................................... 43
HELP!!! I’VE UPLOADED A WRONG TEMPLATE AND ALL OF THE PAGES ON MY WEBSITE ARE BLANK! ............ 43
HOW DO I ADD ADVERTISEMENTS TO MY WEBSITE? ...................................................................................... 43
Ibooka User Manual version 4.0
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1. Welcome to ibooka
Welcome to ibooka. This manual will explain how ibooka works and how you can configure this
innovative reservations and booking solution to provide you with the optimum services in your
business. Just like any computer system ibooka is controlled by the parameters you set up
and will act accordingly. We recommend that you take few minutes to review this user
manual, then print it out and use it as you reference manual for your ibooka system.
We are used to booking flights and hotels on the internet, but until now we could not book on the
internet a round of golf at our local golf club ? a game of tennis at the tennis court ? a driving lesson
? a service for our car at the local garage ? the bouncy castle for the kids party ? an appointment at
the dentist ? the doctor, the vet for our pets ? a table at our favourite restaurant ? a meeting room in
a business center ? a session at the Gym ? etc.
Many companies make reservations, take bookings and manage customer appointments. To offer
this service to customers across the internet has many advantages, you free up staff, never miss a
call from a potential customer wanting to book at your service, can take bookings when you are
closed, 24 hours a day, etc. However, online reservations systems are usually expensive, need an IT
staff, need investments in computer equipment and take too long to implement when all you want to
do is focus on the business you know and have that unique experience in - your business.
ibooka has changed this paradigm. ibooka is a new concept in online reservations and booking.
You don't need to buy any more computer equipment, you don't need to be a computer expert, you
get your own personal secure reservations web site that looks exactly like your existing web site and
links from it, you don't need any IT operators, you can take payments for your services over the
internet and you don't need to buy any software.
Whatever your business, ibooka provides a booking and reservation solution that will save you time
and money; and it is so simple that your customers and staff will love it.
If this manual does not provide you with all of the information that you require or you have
questions that are not addressed by the manual please email us at [email protected] or review
the Frequently Asked Questions section on our website at http://www.ibooka.com/FAQ.html
Ibooka User Manual version 4.0
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2. Getting Started
2.1.
Your ibooka web site
Congratulations, you now have your own ibooka online reservations and booking site
created and hosted by Biznic Limited. The site name is the name you selected, probably
your business name, when you completed the ibooka sign up.
The site name is <nameyouchoose>.ibooka.com.
You can access your ibooka site
directly by typing this name into
your internet browser.
If you have any problems the
format is
http://<name>.ibooka.com
When you signed up you will have
also received a copy of the ibooka
license agreement, this may also be
found on the ibooka website at
www.ibooka.com if you need to get
another copy.
2.2.
Where do I start?
Initially, after you have set up your own ibooka site, you have a free 30 day trial of ibooka.
Your trial of the system is completely free of charge.
The first screen you
will see is the screen
on the left. This screen
offers new users 2
options
Option 1: Start using
your ibooka system,
use the automated
setup
wizard
and
configure your ibooka
system to meet your
requirements.
or
Option 2: As we know
that "getting started"
with anything new is
the hardest part, ibooka
will be happy to set
your site up and make
it look like your
Ibooka User Manual version 4.0
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existing website or the website you would like for you completely free of any charge or
obligation. All you have to do is ask us, let us know the address of your website, what you
want you ibooka site to do for you and we will be pleased to help.
We will ask you a number of questions about how you would like resources set up on the
site, opening hours, where confirmation emails should go, etc and then when we are done
will email you all the screens and text that we set up so that you can change it further if you
wish.
There is absolutely no charge or obligation from having ibooka set up your site for you,
provide you with additional sample buttons, screens, pictures, etc. or even change the
language of the system to your local language. The reason we do this is we want you to see
as quickly as possible the benefits of ibooka. We hope that you will ask us to help and
complete the configuration of your ibooka site for you.
2.3.
Context sensitive help
This is the ibooka User Manual. The information contained in this user manual may also be
accessed via the individual help screens that are "popped up" by pressing the help buttons
within your ibooka web site.
2.4.
How do I link my existing web site to ibooka
It could not be easier to link your web site to ibooka. Simply set up a link on
your web site using a button like the one here (you may copy and paste this
one if you wish) or a hyperlink from text. In either case just hyperlink,
using the open.window, “_New” or similar HTML command, these to
your ibooka site name, http://<yoursitename>.ibooka.com and your customers
will enter the logon (home) page of your booking site in a new window,
which will return them to your site when they are finished.
2.5.
Setting up your site for the first time yourself
If you decide to set your ibooka site up yourself then before the site can be used, there are
certain settings which you must configured to make the site work in the way which suits
you. Please login now with the initial user ID and password, these are:
User id:
admin
Password:
ibooka
Your will then be presented with an automated setup wizard. This wizard will take you
though the main system parameters that need to be set up. If you are not a computer expert
or speak all the computer lingo, don’t worry. .
Simply follow the steps and instructions in turn to create your ibooka website.
To progress through the wizard to the end, please use the
Your progress will be reported as you progress through the wizard.
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or
Buttons.
Page 7
If you would like additional
details about any of the
parameters or settings that you
are being asked to set up in the
set up wizard please refer to
the specific sections relating to
these parameters in section 4 of
this manual.
2.6.
Going Live
Initially your ibooka site is in
FREE TRIAL mode, as can be
seen from the free trial banners that appear above and below the
menus.
To change the site from trial to live operation requires a positive action
and confirmation from you.
When you are ready to begin live operations, first select the “go-live!”
option in the administration menu. NOTE: you must ensure that your
computer security is set to allow for a pop up window to now be
displayed – certain pop up blockers can stop the window being shown.
The following confirmation window is then “popped up” on your
screen.
You must “click” on the “here” word to actually change the status of
your site from trial to live mode. Once in live mode you will be charged for any
transactions performed by ibooka. If you mistakenly change your site to live mode please
contact ibooka immediately or you will incur costs.
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3. User Functions
3.1.
Introduction
This section of the user manual describes the functions and options for users of your ibooka
system. This information is also available to your users as context sensitive help on each
screen they access. The descriptions in this section are organised by the menu items
available to users when they log on.
3.2.
Logging On to ibooka
The ibooka booking service provides a simple way for members and associates
In order to use the facility, you must first of all log in. Some organisations will
give there users the ability to register themselves. Where this is the case, a
button will be presented as part of the login facilities on the left hand
side of the home page. Alternatively, if there is no “register” button on the home
page users will need to contact the organisation to register and have a user id and
password issued to them by the company.
To log into the system, enter your user id and password at the prompt on the left
hand side of the home page and press the
button. If you have entered the
user name or password incorrectly then the “invalid user ID or password”
notification box will appear. You should note that the user id and password are
case sensitive, so please take great care to enter these
exactly as you created them or they were given to you by
the owner of this site.
When you have successfully logged on a more
comprehensive set of menus will appear on the left of the
page allowing you access to the other parts of the site.
As a security measure, whenever you log in to ibooka and then leave your browser inactive
for an extended period of time the ibooka system will automatically log you off. This helps
to ensure that no body else can come up to your computer, if you leave it unattended, and
access the system as if they were you. If you don’t want ibooka to log you out automatically
then if you check the “Permanent” check box ibooka will keep you logged in until you
close your browser.
You can navigate your way around the site by using the menu on the left. A single mouse
click when the cursor is over the menu option will take you to that page.
3.2.1.
Password Reminder
If, at any time, you forget your password, press the
button to receive an e-mailed
reminder. You will be asked to re-enter your email address that you used to register on
ibooka.
After validation, a new password will be emailed to the details held in the ibooka system.
All passwords within ibooka are encrypted using one way encryption and therefore, ibooka
is unable to tell you what your old password was.
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Check your email for the password reminder. You can now log in using your new details.
If you do not like your new password you can change this using the change password option
once logged in.
3.2.2.
Customer Registration
There are two options for registration of new users. If the ibooka site owner requires that
only pre-approved users are registered then the administrative function to add a user will be
used and user id’s and passwords will be emailed to users. However, the second option if
for users to be able to register themselves.
Users registering themselves
If this option is available then a
button will appear on
the home page of your ibooka
website. This allows users to
register themselves on your
ibooka system and complete a
form with all the personal
information that you need to hold
about them. ibooka will also
check that the email address that
they are using belongs to a valid
email server, thus eliminating
random incorrect registrations
from hoaxers.
When a user then registers they
can control the way ibooka works
for them by completing the form
shown here.
First a user must select a unique username. This is their identifier throughout ibooka and
can be their real name, pseudo name, email address or any other identifier. The only criteria
is that is must be unique on the specific ibooka system and must not be vulgar or use words
considered offensive.
The rest of the fields should be self explanatory and fields marked '*' are mandatory
3.3.
Home Page
Now that you have logged in as a user you are presented with a different menu.
There are four options for you as a user:
Home: By clicking on "home" on the menu you will always be brought back to
the home page.
Booking: By clicking on “Booking” you will enter the booking submenu options
for making, cancelling, viewing and controlling your bookings on this site
Change Password: The “change password” option allows you to change your
password. Please refer to additional details below.
Contact us: This takes you to a contact page set up for this web site.
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You can navigate your way around the site by using the menu on the left. A single mouse
click when the cursor is over the menu option will take you to that page.
“Pop ups off”
We have found that some users like to have their browser’s security at a very high level and
do not allow any new browser windows or pop ups to be opened by a website. Ibooka does
not use many pop ups, however, for display of certain user information, etc a pop up is used.
If you would prefer to see this as just extra text on the page that is displayed, instead of a
pop up, you can check the “pop ups off” check box on this screen.
3.4.
Booking
The booking sub-menu provides the following options for making, cancelling, viewing
and controlling your bookings on this site
3.4.1.
Making a Booking or Reservation
Marking a booking or reservation is on ibooka could not be easier. On the booking
page you will be presented
with a screen like this.
The first thing to do is
decide on which date you
want to consider for your
booking or reservation. This is
selected from the drop down menu
date selection in the center of the
screen.
If the system owner only allows
bookings to be made for a limited
time in advance then you will also
have “next” and “previous”
buttons to take you
forward and back
one day. Otherwise
a date selector calendar will be displayed as a “pop up”. Selection of a date
from the calendar automatically submits the page and any checkboxes that
have been checked will be actioned.
Bookings cannot be made in the past, nor beyond the end of the booking
window.
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Understand the terms on the screen
Now that you are familiar with the date selector, ensure you are familiar with other terms on
the page.
Any resource booking slot that is available to be booked by you has a check box next to it.
When this checkbox is checked and the 'next', 'previous' or 'make booking' button is
depressed, the booking system will attempt to book the selected resource at the specified
time for you. When the page is redrawn, that resource booking slot will then be shown as
'booked' either with your name against it or, depending on the privacy setting you selected,
as 'engaged'. Engaged booking slots appear with a different background colour.
The booking will also be displayed on the left hand menu for your to review and an email
dispatched to you confirming the booking.
You may be offered a way to pay for your booking or reservation at this time depending on
the preference of the site owner.
If, as can happen on a multi-user database system, someone else attempts to book the same
resource at the same time, then only one of them can be successful. The other user will be
given an appropriate message explaining what has happened.
3.4.2.
View Bookings
In the View Bookings Page you can see details of all the bookings that you currently active
in the ibooka system.
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There is an option on the
screen for you to request all
bookings that you have made
and that are outstanding are
emailed to you.
Click the email me this list
and you will receive an email
to the address you registered
on the ibooka address for the
user ID with which you are
logged on. The email will
come
from
[email protected]<yoursitename> and
will be in a similar format to
the example shown below.
3.4.3.
Dues Report
This menu option in the booking sub menu is only available if payments are turned on so
that this ibooka website can accept payments for the resources on the site.
If payments are on then the dues report details the payments made, outstanding and overdue.
3.5.
Change Password
Changing your password could not be simpler.
Whenever a user logs on they are presented
with a menu option of change password.
By selecting Change Password they are
requested to enter a new password and
confirm this. When they submit the page
the new password is encrypted and stored
for them to use the next time they log on.
3.6.
Contact Us
In the Contact Us Page users can find details of how to contact you by other means than
through your ibooka online reservations web site.
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4. Administration Functions
This section of the ibooka User Manual is only applicable ibooka administrators and managers of
the system. It contains information relevant to the administrator functions of ibooka and
management of your secure ibooka booking and reservation site.
4.1.
Administration
Initially, all ibooka systems are set up with an administrator logon with the user ID
of “admin” and the password “ibooka”. You should use this logon to initially logon
to your site and then change the password to something that is private to you.
You should also reset the email address of the “admin” user to your own email
address as soon as possible – please refer to the “Edit Users” section of this
document later in this chapter.
If you wish additional administrators may be set up using this log on via the edit
users menu option. Only Administrators have the ability to change the ibooka site
from free trial to live operation.
As the administrator for the system you are responsible for the maintenance of
members database, the resource table and the system parameters, change the
appearance and html content of the site.
You also have considerable reporting facilities available as the whole of the booking
database is available as a Microsoft Excel format download.
You can navigate your way around the site by using the extended menu on the left of
this page. A single mouse click when the cursor is over the menu option will take
you to that page.
Wherever possible, entering information into the system is simply a matter of selecting
options from pre-formed lists or ticking a checkbox. There is help available on every page to
guide you through your booking or reservation experience.
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4.2.
Logging On to ibooka
The ibooka booking service provides a simple way for the administrator to log
on and then control the system.
In order to use the facility, you must first of all log in. Some organisations will
give there users the ability to register themselves. Where this is the case, a
button will be presented as part of the login facilities on the left
hand side of the home page. Alternatively, if there is no “register” button on
the home page users will need to contact the organisation to register and have a
user id and password issued to them by the company.
To log into the system, enter your user id and
password at the prompt on the left hand side of
the home page and press the
button. If
you have entered the user name or password
incorrectly then the “invalid user ID or password” notification
box will appear. You should note that the user id and password
are case sensitive, so please take great care to enter these
exactly as you created them or they were given to you by the owner of this site.
When you have successfully logged on a more comprehensive set of menus will appear on
the left of the page allowing you access to the other parts of the site.
As a security measure, whenever you log in to ibooka and then leave your browser inactive
for an extended period of time the ibooka system will automatically log you off. This helps
to ensure that no body else can come up to your computer, if you leave it unattended, and
access the system as if they were you. If you don’t want ibooka to log you out automatically
then if you check the “Permanent” check box ibooka will keep you logged in until you
close your browser.
You can navigate your way around the site by using the menu on the left. A single mouse
click when the cursor is over the menu option will take you to that page.
Wherever possible, entering information into the system is simply a matter of selecting
options from pre-formed lists or ticking a checkbox. There is help available on every page to
guide you through your booking or reservation experience.
4.2.1.
Password Reminder
If, at any time, you forget your password, press the
button to receive an e-mailed
reminder. You will be asked to re-enter your email address that you used to register on
ibooka.
After validation, a new password will be emailed to the details held in the ibooka system.
All passwords within ibooka are encrypted using one way encryption and therefore, ibooka
is unable to tell you what your old password was. If you do not like your new password you
can change this using the change password option once logged in.
TIP: If you have not updated the admin user profile with your email address then this
password reminder will obviously not work for the admin user id.
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4.3.
Setting System Parameters and configuring your ibooka system
(Administration Menu)
The administrator status provides the ability to change system parameters and configure
your ibooka system as you choose. These configuration options are available in the
Administration menu.
4.3.1.
Parameters
(set the parameters that control your ibooka site)
The system parameters allow you to customise your ibooka system to have system
wide parameters that will affect all users of the system. You can set the system
parameters so that ibooka works in the way in which you do.
Amongst other features you can set you site to accept payments, allow product groups,
define opening times and booking periods, specify if people are allowed to register
themselves or have to have user ID's and passwords allocated for them.
The following parameters can be set here :Site name
Name for resources
Name for products
Allow Registration
Allow Remember me
Daymask (SMTWTFS)
Start Time
End Time
Variable opening times
Start Time (Sun)
End Time (Sun)
Start Time (Mon)
End Time (Mon)
Start Time (Tue)
End Time (Tue)
Start Time (Wed)
End Time (Wed)
Start Time (Thu)
End Time (Thu)
Start Time (Fri)
End Time (Fri)
Start Time (Sat)
End Time (Sat)
User Booking Start Time
Ibooka User Manual version 4.0
Enter the name to appear in descriptions of this site
Enter the name for the type of resource used in this site
Enter the name for collection of resources which comprise a
product
Allow users to register themselves for the service
Allow users to login once and then register via a cookie held on
their machine
Set 'Y' for each available day, 'N' for unavailable days
Enter the first available booking time for any resource (default)
Enter the end of the last available booking time for any resource
(default)
Specify different daily opening and closing times (below)
Sunday opening time (if variable opening times is 'Y' and the
'daymask' flag for Sunday is set to 'Y'
Sunday closing time
Monday Opening time
Monday closing time
Tuesday Opening time
Tuesday closing time
Wednesday Opening time
Wednesday closing time
Thursday Opening time
Thursday closing time
Friday Opening time
Friday closing time
Saturday Opening time
Saturday closing time
Enter the Time from which non-administrators can book
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User Booking End Time
First future Event date
Show prices
Payments authority
Booking window
Cancellation window
Confirmation e-mail
address
Support e-mail address
Accounts e-mail address
Show Day names?
Charging currency
Worldpay options
Worldpay Installation ID
Worldpay Company ID
Default Credit Limit
Is Worldpay live?
Invoice Text
Offset from GMT
Label for booking
Label for booking
cancellation
Label for Event
subscription
Label for Event
subscription
Show only events for
booking
Min. bookings in a single
transaction
Max. bookings in a single
transaction
Booking Notes
Unit of Measure
Page Unit
Enter the Time up to which non-administrators can book
This date (if valid and in the future) will be offered to users as
the first date on logging in. (Date must be in the format YYYYMM-DD)
Display costs on the booking page
Select the authority level required to tick off payments
Enter the number of page view units to allow booking in
advance. 0=no limit
Enter the number of page view units to allow cancellations
without penalty. 0=no limit
Enter the e-mail address to receive copies of bookings
Enter the e-mail address to show on the site for support queries
Enter the e-mail address for accounting correspondence
Enter 'Yes' here to have day names appear on the booking form
(Only applies where the booking unit is set to 'days
Select the appropriate Allocation units
Choose the collections method appropriate to your installation
Enter the Worldpay Installation ID for this website
Enter the Worldpay company ID for this website
Enter the Default customer credit limit for collecting customer
balances
Enter 'Yes' here when Worldpay have set up your installation as
'live'
Enter the text that is to appear on user's credit card notifications
Select the number of hours (+)after or (-) before GMT for your
site clock
Enter the prompt string to go beside the booking check box for a
standard resource booking.
Enter the prompt string to go beside the booking cancellation
check box for a standard resource booking.
Enter the prompt string to go beside the booking check box for a
subscription to a predefined event.
Enter the prompt string to go beside the cancellation check box
for a predefined event.
Restrict bookings on this site to predefined events only.
Specify the minimum number of bookings in a single transaction.
(0 = no limit)
Specify the maximum number of bookings in a single
transaction. (0 = no limit)
Allow comments to be added to bookings
Select the appropriate Allocation units
Select the appropriate page view units
Change the parameters to modify system behaviour.
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TIP: Beware of modifying the 'Start Time' field on a live system as any bookings made for
the previous time patterns will be lost and would have to be manually re-entered.
4.3.2.
Appearance
(change the look and feel of your ibooka site)
The appearance feature is one of the most powerful features in ibooka. It allows you
to dramatically change the look and feel of your ibooka site. The way it achieves
this is by ibooka having templates, called "skins", that control the look of each
ibooka page on your site.
In order to get you started there are a number of standard ibooka templates that can
be imported into your system using the “import skin” menu feature described in the
next section of this manual.
If you then wish to add this skin to your ibooka site as a new template please simply
browse to the filename of the skin you imported in the “select a skin” dropdown menu on
this page and then click the “test this skin” button (which will display the page with the new
skin) and then, if you like the skin, select the “apply this skin” confirm button.
While we expect that you will
use a standard skin to get
started, ibooka is designed to
allow you to create your own
"skin" to make the web site
look exactly like your existing
web site if you wish.
TIP: ibooka recommends that
you do not attempt to create
your own skin unless you know
and have programmed before
in HTML. If you have not,
please remember ibooka will be
happy to set your site up and
make it look like your existing website or the website you would like for you completely
free of any charge, obligation or liability. All you have to do is ask us by emailing to
[email protected] and we will be pleased to complete this initial stage for you and then
email you the screens we use to build your site.
If you do decide to build and change your own skin then the "New Skin" section of the
appearance page allows you to upload a new skin to the ibooka system and apply it to your
site. Simply browse for a skin that you have previously created (please refer to the separate
ibooka technical manual that relates to creating a new skin) and select the appropriate file.
You may now upload this to ibooka for your site.
Example html pages are also available on the ibooka samples page which is located at
http://www.ibooka.com/Samples.html. These are available to help our customers and allow
them to download sample html code to their local computers, change and use the code if
required or just to see what code we used for some of our demonstration sites.
If you are creating a skin please refer to the “creating a skin section” of this user manual
which also contains the specific instructions for uploading the new skin and associated
images to your site.
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TIP: if you upload a wrong template or a template that has significant errors in it then there
are instances where this can block any other pages being displayed in your ibooka site.
Don’t Panic! All is not lost. In the address bar of your browser, enter the following:
http://yoursitename.ibooka.com/admin/skins.htm?fixskin=golf The skins page will be
displayed using the golf template and you can then upload a revised template.html file
The mail template button
sends a request to the ibooka system to email you
a template and details for creating a new template. Please refer to "creating a new template"
in this user manual.
The appearance screen also allows you to upload new images to parts of your ibooka site.
Please also refer to the sections "creating HTML for your site" and "uploading images" that
appear in section 5 of this user manual.
4.3.3.
Import Skin
(select standard ibooka templates for your ibooka site)
The import skins feature in ibooka allows you to select from a number of standard
ibooka skins for your ibooka site and import these into your system.
You can also create your
own skins and upload
these to your ibooka site
using the “appearance”
menu item detailed above.
This part of the ibooka
system works together
with the “appearance”
administration option.
To import one of the
standard
ibooka
skins
simply click on the image
and skin will instantly be
added to your list of
available skins in the
appearance menu option.
4.3.4.
Update HTML
(change the images and text on your ibooka site pages)
The update HTML feature in ibooka is considered by many of our users as the most
useful and powerful part of the ibooka system.
Put simply, update HTML allows you to create dramatic and informative website
pages for your ibooka site that are personal to you and contain current information.
It then allows you to update these over and over again very simply.
The text/graphics for almost any ibooka pages can be created as html. Please refer
to the ibooka technical manual for detailed examples. You can add text and images
to all of the screens that your users will see.
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TIP: While updating HTML screens has proved fairly easy for our customers, ibooka
understands that creating them from scratch or from the examples given in section 5 can be
a bit daunting. Therefore, many of our customers ask ibooka to create a set of initial
screens and email these to them such that they can modify them. As with the skins ibooka
will be happy to
create
the
HTML screens
for your site and
make it look like
your
existing
website or the
website
you
would like for
you completely
free of any
charge,
obligation
or
liability. All you
have to do is ask
us by emailing to [email protected] and we will be pleased to complete this stage for you
and then email you the screens we use to build your site.
When you select a page the current HTML for that page is loaded into the “Enter your own
HTML” section of the screen.
The update HTML function (screenshot above) is used to allow you to upload the
text/graphics for the majority of the ibooka pages as html pages.
You can either type or amend the html in the text box provided or upload a file that you
have created using a separate product such as Frontpage or Dreamweaver.
First you must select which page you wish to update. The drop down menu gives you the list
of pages that you can upload (please see the table below for details of what these pages
relate to). If you have created a new separate HTML page then use the browse function to
locate it and then simply press "upload".
Example html pages are also available on the ibooka samples page which is located at
http://www.ibooka.com/Samples.html. These are available to help our customers and allow
them to download sample html code to their local computers, change and use the code if
required or just to see what code we used for some of our demonstration sites.
The Table of Pages available for upload to ibooka follows:
Drop down window name
Changes page (example html pages are available on the ibooka samples
page which is available at http://www.ibooka.com/Samples.html
Administration Menu
Main menu “Administration” page
Skins and images
Administration menu “Appearance” Page
Block booking menu
Main menu “Block Bookings” Page
Booking for selector
Main menu “Book For” selection page
Booking
“Booking” page that has the booking slots
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Booking menu
Main menu “Booking Menu” page
Booking report
Booking menu “View Bookings” page
Contact us
Main menu “Contact Us” page
Home (not logged in)
Home Screen (this screen is shown before users log in)
Dues Report
Booking menu “Dues report” page – only shown if payments are turned
on
Home (logged in)
Home Screen (this screen is shown after users log in)
Set Holidays
Block bookings menu “Set Holidays” page
Update HTML
Administration menu “Update HTML” page
Import Skin
Administration menu “Import Skins” page
Update Parameters
Administration menu “Parameters” page
Change password
Main menu “change password” page
Mark Payments
Main menu “payments” page
Refund Policy
Payments “Refund Policy” page
User Registration
(registration site)
e-mail
message
Email sent to users on registration (only used on registration sites)
User registration (Registration site)
User registration page (only used on registration sites)
User registration page (booking sites)
User Registration page (when they register themselves from the home
page)
Maintain resources
Administration menu “ Resources” Page
Terms and Conditions
Terms and conditions
Maintain user
Administration menu “Edit Users” edit user page
List users
Administration menu “Edit Users” first page
Registration welcome email
Text of the email sent to users when they register on a site
4.3.5.
Groups
(group resources through your ibooka site)
Resources can be grouped to help the user identify different services
or events that you offer. For example, a Golf club may offer Tee
Times under the main group but optional extras such as carts or
trolleys under a separate group. In the same way a automotive service
center may offer a services group for car services, oil/exhaust change,
Emissions testing, etc. but offer car valeting or hand car washes under
a second group.
You can set which group is displayed as the default group.
This section simply allows you to add or edit groups under which resources can be added.
TIP: If you do not enter any information here then all resources will fall under the default
group that ibooka creates for you when the site is created.
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If the default Group is the only group that is set up on your ibooka site then the groups drop
down menu will not appear on the booking page as the default group is always the group
that will be selected.
4.3.6.
Resources
(the bookable components in your ibooka site)
Resources
are
the
"bookable" components that
you want to let your
customers reserve or book
within ibooka. If you are a
golf club these would be tee
times, a driving school then
these are the lessons or exams, a
garage then its the car servicing or
emissions test, etc. and so on.
You set up a resource using the
Edit Resource function.
4.3.7.
Load membership
(bulk upload of existing user information)
ibooka needs to know who your customers or members are. It stores these details in the
database it creates for your business. ibooka uses these records to check visitors logging
into the system and assign them the correct privileges. If you want, you can record other
information in the database and use ibooka as your own membership or customer
database. While you can have users register themselves or you can add members
individually through the edit users feature, ibooka also allows you to add an existing
membership or user file in bulk.
If you already hold customer/member details in electronic format, ibooka makes it easy to
upload these to its database. On the Load Membership page, under the administration menu,
there is the members upload facility. You must submit a file in tsv (tab separated value)
format with appropriate column headers. The easiest way to do this is using Microsoft’s
excel or word programs.
To receive a
sample
file
containing a
full set of
column
headers
simply click
on the “click
here”
data
option on the
load
membership
page and a
sample
file
will
be
emailed
to
Ibooka User Manual version 4.0
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you.
Take this sample header file and paste in your data under the column headers (note, those
column headers marked with a "*" character are mandatory, other columns may be left
blank or deleted). When all of the columns are complete save the file, in tsv format.
You are now ready to upload the membership file to ibooka. To do this simply return to the
Load membership page and then enter the path name to your file in the file box and press the
send file button.
As you can see from the screen shot above, there are options to overwrite existing data or
purge before writing that may be selected before sending the file.
When a new user is created by someone “registering” themselves or by an administrator
adding a user through the edit user feature that user is sent an email (that may be configured
on the updated HTML page) similar to the following:
Hi test,
This is a confirmation that your username (test) has
been set up with a password of [test] on the
Demonstration Centre website.
If you select the send an email to each user giving them their new password check box
then every user added in the bulk member/user load file will receive their own email giving
them these details.
4.3.8.
Edit Users
(change or add users for your ibooka system)
As stated in the Load membership feature description above, ibooka needs to know
who your customers or members are. It stores these details in the database it creates
for your business. ibooka uses these records to check visitors logging into the system
and assign them the correct privileges. If you want, you can record other information
in the database and use ibooka as your own membership or customer database.
While you can have users register themselves or you can add members/users in bulk
through the load membership feature, ibooka also allows you to add individual users
or edit individual user profiles through the edit users feature.
Using the Members form (shown below), new user records can be added at any time or
existing records updated, deleted or temporarily deactivated (e.g.; if a member has failed to
pay a subscription due or owes money on a resource that they booked).
The fields below should be self explanatory. The email address is the address to which
booking confirmations are sent and should be completed carefully for all users.
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When a new user is created by someone “registering” themselves or by an administrator
adding a user through the edit user feature that user is sent an email (that may be configured
on the updated HTML page) similar to the following:
Hi test,
This is a confirmation that your username (test) has
been set up with a password of [test] on the
Demonstration Centre website.
There is no practical limit to the number of customer or member records that ibooka can
hold on your behalf.
The Default resource Group field indicates which Group will be displayed as the initial
group when this user goes to the booking page.
The Privacy level Field indicates the privacy level for this user e.g. can their name be seen
on the booking page by other people for bookings they have made (open to all) or will the
field simply say engaged.
The User Type field is always set to the default of “users” unless you are creating a system
booking for a holiday, closure or other “set holidays” feature. In which case it is changed to
System Booking.
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4.3.9.
Download Data
(extract the ibooka database for review and analysis)
Ibooka holds a database of all the bookings, user details and transactions performed on
your ibooka system. This database can be used by you to:
• Produce statistical analysis of your business
• Produce reports regarding all aspects of your business
• Integrate with another booking/user/membership system that you may have.
• Build contact lists and email copy lists
Ibooka makes it very easy to download this
information to your local PC in order to
facilitate any of these activities.
Whenever you click on the administration menu
option “download data” ibooka will start a
download of the ibooka datafile to your pc.
A small window will be popped up on your PC
asking you if you want to save the file and then
asking you for the location where you want to
save this file.
TIP: If you use Internet Explorer and your
security setting on your PC restrict downloads
then you will get a message along the top of your screen “To protect your security, Internet
Explorer blocked this site from downloading files to your computer. Click here for
options…” simply click on the message and allow the download of this file.
The file that you have now received is in standard Microsoft Excel format. This gives a
very easy to read, well formatted document that has a lot of analysis and reporting through
Excel available.
When you open the file in Excel you can easily see that the format is:
First the users are listed long with column headings to show what the data is
The resources are all shown
Events that have been created on your system are detailed
And finally all the bookings from your system are detailed with resource, date, time, user,
user/event, isevent, bookedby, bookdate, booktime, paid and amount fields all available for
your analysis.
To get familiar with the options available to you we suggest you use the Excel “Charts”
feature in the perform some initial reviews of your data.
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4.3.10. Products
(create packages of multiples resources for bookings)
Many organisations want to offer multiple resources as a package. Examples of this
requirement are Children’s parties (e.g. bowling and a party room), promotion
packages (e.g. theatre and a meal), wedding packages (e.g. hall, meal and disco/band)
and discount schemes (e.g. 10% discount when both a three resources are booked at
once.
The Products section of ibooka, in the administration menu, allows these requirements to be
fulfilled in a truly flexible manner as a result of the ibooka “dynamic booking” functionality.
(a) Enabling Products
In the parameters section of the administration menu there is the parameter:
Products Name
Xxxxxxx
Enter a name for Products
When a name is entered here, such as Party, it is used as the products description in the
booking section, in the set up/edit products section and in the confirmation emails set out by
ibooka. Products are determined by Group.
(b) Products (multiple resources as a package)
Products are set up through the
Products section of the administration
menu. Use the add button to add a
new product and define the group
that the Product relates to. You will
be presented with an “Edit Product”
Screen (Please remember, if you have
defined the “product” parameter to be
a different name e.g. Party then the
word Product will appear as “Party”.
When creating your “product”, first
enter a name that is both unique and
identifies your product for people
who are booking.
Then decide which resources you wish to include in your Product. You are only presented
with resources that are linked to the group you selected.
Select the resources you want by checking the tick box next to each one.
Next decide the order using the “start offset”. This is the offset from the beginning of the
product in booking units. For example, if you have a Part that consists of one and a half
hours of bowling followed by a birthday party in a special room for 1 hour and during the
party a clown will entertain then you would select the following offsets.
Assumption: all booking slots in this example are 30 minutes:
Bowling offset 0 (as this is the first item)
Party room offset 3 (as this starts 90 minutes after the bowling)
Clown offset 3 (as this starts at the same time as the party room.)
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Next decide the length of each resource using the “duration”. This is the number of booking
units that the resource will take. So in our example:
Bowling duration 3 (as this is 90 minutes (3 booking units) long)
Party room duration 2 (as this is one hour long)
Clown duration 1 (if the clown is only to come in for 30 minutes)
Shared resource unlimited
There are certain instances where a resource will be part of a product package but should not
be exclusively booked. For example, in many packages there is a shared activity and then
exclusive package items. In these instances the non exclusive item is included in the
product as a placeholder, therefore, by setting the unlimited resources offset and duration
both to zero (0) the resource will not be “booked” but may be used by other resources in the
“product” in order to set an “offset” e.g. a children’s party may start 1 hour after an earlier
“non booked” activity.
A further example of this usage is where a “Children’s party” starts at 10am with a shared
“non bookable” activity. The customer will get confirmation that the “Children’s Party”
starts at 10am however, the first bookable resource is not until 11am.
Shared resource events
Products may also be used with events. If a recurring or single instance event, such as a
tournament, event or activity that has a limited number of places or can only be booked by
an event owner, is present in a booking slot that the “product” should use then this will be
booked, by the “product” as normal for an event . Shared event booking works as a standard
“product” as defined at the beginning of this section.
(c) Booking Products
When there are “Products” set up in ibooka then a NEW drop down box will appear on the
booking page. This box only
appears if products are set
up and the “Products” that
appear in the drop down
box are only those that
relate to the “group” that is
currently selected.
Please note: when the
Parameter “Product Name”
is set to something like the
word “Party” then this box
will read “Choose a Party”
To book a “Product”
simply select a “product”
from the drop down list and
then Click the check box in
the start time of any of the
resources. When you then
click “make booking” the product will be inserted into the correct locations.
In the event that you try to book a “product” into time slots where one or more of the
resources is already taken exclusively then an appropriate error message is displayed in the
menu/message section on the left of the screen and the “Product” is not booked.
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4.4.
Block Booking
There are many situations which occur where a number of resources have to be booked
multiple times, special events like tournaments need to be managed or coaching
sessions, training courses or parties set up. There are also other special cases where
organisations will want certain resources to only be available for booking by an
administrator and not by general users. Resources also become unavailable from time
to time for things like maintenance, holidays, etc.
The facilities provided in the 'Block Booking' section allow for the creation and
management of events (bookings/reservations) which cover multiple resources over many
days or which recur on a regular basis. They also address holidays, unavailable resources
and tournament/party events.
It is also possible to simply mark many resources as unavailable for a period of time. This is
useful for period of maintenance, holiday blackout periods of because a resource has
become unusable due to a fault or other condition.
The options available are:
4.4.1.
Set Events
(create events for multiple people to book)
Many of the resources you define can be used in different ways. Where it is not simply a
single user booking a single resource, you might consider the creation of an event. Members
can then subscribe to the event.
This facility allows you to specify events and to allocate resources and define recurrence.
When events are defined, the booking schedule
shows the resource(s) as booked by the event.
An event can book a number of resources, even
over a number of days. Theses resources then
become 'engaged' and unavailable for other users
or events to book. To define an event, choose
Block Bookings/Set Events You will be presented
with a full list of the resources available to the
system, mark the ones that you want to use for the
event (tick the checkboxes next to them), Then
complete the following fields:
Field
Description
Event Name
Give the event a name. This name will appear in the booking
schedule and on e-mails confirming subscription
Start date
Enter the first date for the event to make bookings
Start time
Enter the time from which the resources are required. Generally it is
easier to book too many resources and then manually cancel those
that are not required using the Edit events option.
End date
Enter the last date on which to book resources for this event. Unless a
specific event is to last more than a single day this should be the same
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as the "Start date". Where separate subscription bookings can be
made for different dates, these should be set up as separate events
using the recurrence facility (see below).
End time
Enter the last time which resources should be booked
Maximum Set the maximum number of participants allowed to subscribe to the
participants event, if there is no maximum, set this value to "0"
Subscription
Enter here the fee to be charged for this event
Cost
If there is to be more than one instance of this event that can be
Recurrence separately subscribed to, then select the recurrence period. The
choices are Daily, Weekly, 4 weekly and monthly.
Number of Select the number of times this event will run, options run from "1" to
"52" times
instances
Once the options have been set, depressing the “submit” button will commit the event to the
booking schedule. A set of messages showing the resources booked will appear underneath
the menu when the screen is redrawn.
Making changes
Once an event exists, changes can be made
the resources that it has booked. Choose
Block Bookings/Edit Events from the
menu. this will take you into a screen that
looks like the normal bookings screen but
will show a heading of Edit Events. On this
page, resource booking slots that are
allocated to particular events can be
released. On the normal booking screen
where there is an event booking covering
more than one resource booking slot, only
the first booking slot on a page contains a
subscribe(unsubscribe) checkbox; on this
page each booked slot can be cancelled and free slots can be allocated to the event selected
in the drop down box in the button bar at the top of the page.
4.4.2.
Edit Events
The 'Edit Events' screen is similar to the
standard booking screen except that, in the
selection bar at the top, there is a drop-down
box containing all defined events. individual
booking slots can be allocated to the currently
selected event.
Also, specific booking slots which are
allocated against an event can be removed
simply by checking the cancel box next to
them.
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You will not be allowed to delete any event which has got subscriptions against it. Multiple
bookings provide a quick way to book the same resource or facility, say, every week or
month.
4.4.3.
Set Holidays
(block resources for periods of maintenance or closure)
The “Set Holidays” option allows you to mark
certain resources unavailable at certain times for
various reasons.
When you select the "Set Holidays" option from
the Administrator's menu you will be presented
with a page which contains the following :
The list of resources will be those that are
defined specifically for your system, select
those that you want to mark as busy.
Then enter the start date, start time, end date
and end time for the periods to be marked as
busy. Finally, select the system user from the drop-down window and depress the “submit”
button. The page will be redrawn with a message reporting the number of booking slots
reserved on each day.
In the example above the reason for the resource being unavailable is “holiday” and this is
shown on the booking screens. This may be used for blocking Golf lessons or tennis
coaching when the pro is on holiday. However, use of the Set Holiday feature is also validly
used to block periods of time before a series of classes start, for maintenance work on a
resource or simply to block a resource at certain times.
To have the ibooka system show a different reason than “holiday” simply set up a new user
(using the edit users feature of the administration menu) and ensure that the name of the user
is the term you want displayed e.g. “maintenance”, “closed for Christmas”, etc and that the
“User Type” is set to “system booking”. This will ensure that the user is presented as an
option on the “set holiday” page.
4.4.4.
Edit Event Params
Once you have created your events you can either change a specific event through the Edit
event feature OR you can edit certain of the parameters that control a sequence of events.
When you enter the edit event params feature in the block booking menu you are first
presented with a screen listing the different events that are set up on your system.
You must determine which event you want to change and then select the edit button that
appears next to that event.
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You are then presented with the
following screen that allows you to
edit:
The event name
The event cost
The number of subscribers (e.g. the
number of participants which may
be 10 for a coaching session, 25 for
a pilates class, etc)
The Owner of the event.
If the event owner is left as “none”
then there is no owner, however,
any other value indicates that that administrator owns the event and that all bookings for that
event can only be made through the administrator “book for” function.
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4.5.
Book for
At present, most, if not all, your bookings are probably made by telephone or in person.
Naturally, this facility must be retained and,
naturally, ibooka provides it and more.
Your office is connected to the ibooka servers in the
same way that your customers are, using an
ordinary Internet connection, which can be shared
among any number of staff in your business.
You can designate any user or users of your ibooka
system as booking staff, manager or site
administration personnel. The privileges you assign
open up additional facilities within ibooka to those
staff alone
Not all members will have access to the internet and
so telephone booking still has to remain an option.
If the user is a moderator then, in addition to the
date selector in the selector bar, a link to the user
selector is also included so that bookings may be made on behalf of members. As a safety
feature, users who have the facility to book on behalf of other users cannot also book courts
for themselves.
If you have the authority to book on behalf of others, then before being presented with the
booking page you will be taken into the user selection page to select a user to book for.
Enter
part
of
the
username and/or e-mail address to narrow the search as much as possible and press the
“search” button, the screen will be redrawn with a drop down box of the search result added
at the top. You can now either refine your search or make a selection from the drop-down
box.
Confirming the selection loads the booking page.
The address button icon
allows you to quickly and easily select a new user from the
list of users. It returns you to the user selection screen shown above.
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4.6.
Booking Menu
This submenu provides all of the booking functionality for the administrator that is provided
for ordinary users plus some additional privileges.
4.6.1.
Booking
This is the heart of the booking system. In our demonstration system, one day at a time is
displayed showing all available resources and their current status.
Date Selection
At the top and the bottom of the page we have a selector bar which allows us to move
forward or backwards one day at a time. Use the “<<prev” button to go back one day, and
use the “next>>” button to move forward one day. Bookings cannot be mad in the past, nor
beyond the end of the booking window. The top bar also contains a day selector which gives
the option of picking a date from the booking window to move to. Selection of that date
automatically submits the page and any checkboxes that have been checked will be actioned.
Any resource booking
slot that is available to
be booked for the
current user has a check
box next to it. When
this
checkbox
is
checked and the 'next',
'previous' or 'submit'
button is depressed, the
booking system will
attempt to book the
selected resource at the
specified time for the
current user. When the
page is redrawn, that
resource booking slot will then be shown as 'booked' either with a name against it or,
depending on the user's privacy setting, as 'engaged'. Engaged booking slots appear with a
different background colour. Additionally, where 'events' are created, they will show all of
the resource booking slots that they have reserved in a third color. against the first booking
slot that the event has reserved, the option to subscribe to the event will be offered where
appropriate.
If, as can happen on a multi-user database system, someone else attempts to book the same
resource at the same time, then only one of them can be successful. The other user will be
given an appropriate message.
One of the most important requirements in your office is the need to see the pattern of
bookings at a glance. ibooka not only provides a clear display of all bookings and
availability, the display is live and accepts additions or changes to bookings with just a click
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User booking screen
The customer Adam Perfect is able to see his
name only against selected bookings. All other
customers are shown as “engaged” to ensure client
privacy
Administration booking screen
The office booking screen highlights all bookings by
customer name.
In use, the facility operates just like the customer booking procedure but, as comparison of the two
screenshots above shows, your staff can also:
1.
2.
3.
4.
5.
see who has booked
make and amend bookings on behalf of customers
make multiple or repeat bookings
set up events or classes that many customers can then subscribe to
mark maintenance or holiday periods when resources will be unavailable
4.6.2.
View Booking
In the View Bookings Page you can see details of all the bookings that you currently active
in the ibooka system or as you are the administrator, it can all show you all bookings that
any other user. To select another user simply use the book for menu option to select and
confirm a different user id. You are now able to go back to view bookings and view for the
user id you selected.
There is an option on the screen for you to request all bookings that you have made and that
are outstanding are emailed to you.
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Click the email me this list and you will receive an email to the address you registered on
the ibooka address for the user ID with which you are logged on. Please note that this will
be the administrator email address NOT the users email address. The email will come
from [email protected]<yoursitename> and will be in a similar format to the example shown below.
.
The View Bookings option, as an administrator, is very useful in case you have a member
on the phone asking a question.
If you are looking to make a booking, alter a reservation, view your bookings or use any
other feature of this system, then please use the menu bar that appears on the left had side of
this screen to select that option.
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4.7.
Payments
This section of the ibooka manual is only applicable if you intend to collect payments for
resources through your ibooka system. If you will not be collecting payments through
ibooka at this stage then please skip to section 4.8.
In this section it is assumed that the Worldpay service will be used as the payment collection
method. Worldpay is an independent payments service, it is not affiliated to or endorsed by
ibooka. This section will attempt to deal with all aspects of collecting payments within
ibooka not use the features found in the administration menu payments option.
One of the important options in your booking service is the ability to collect the fees for the
resources that are being booked. In order to do this, your organisation must sign up to a
reputable payments service; in this example we have used Worldpay, as they are the
company that ibooka uses and one of the standard options available to you in ibooka.
The Worldpay Credit Card collection service is completely independent from Biznic
Limited and is signed up to at http://www.worldpay.co.uk/sme/index.php .
This process is not instantaneous and can take approximately one month to implement. If
you wish you can set up your ibooka system without payment while you go through the
Worldpay sign up process and then turn payments on at a later date.
Once you are ready to use Worlpay in your ibooka installation, login as the “admin” user
and go to the Administration section, parameters page:
Complete the following fields in the system parameters:
Field
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Description
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Charging
currency
Choose the currency top match your
Worldpay installation
Worldpay options
Choose “Accrue Customer Balance”
Worldpay
Installation ID
Enter the
Worldpay
Worldpay
Company ID
Enter the company ID Issued by Worldpay
Default
Limit
Credit
Initially, set this figure to be an
unrealistically high number. This will allow
users to book without having to go through
the payment procedure before the Worldpay
installation goes live at which point it
should be set to a reasonable figure.
Is Worldpay live?
Select No until your Worldpay installation
has been accredited as live.
installation
ID
Issued
by
When you sign up for the Worldpay service you will be given access to the Customer
Maintenance system, log in to this using the user ID and password provided by Worldpay
and then select the “Configuration Options” for your installation (be careful to go down to
the bottom of the page PAST the configuration options for your accounts). You will be
presented with a form similar to the following:
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In the Callback URL field enter the following:
http://payments.ibooka.com/return.htm
Now, you are ready to test the system. You will have dialogue with Worldpay who insist
that they test your installation before allowing you to collect money live.
To conform with Worldpay regulations, you need to show your refund policy (You can
check ours as an example at http://golf.ibooka.com/worldpay/refunds.htm).
To do this, go to the
administration menu, update
html option.
Choose the “refund page 0”,
enter your refund policy in
the box and submit it.
You are now ready to test
your payments facility. Set
up a test user with a
password and a reasonable
credit limit (Administration menu, Edit users then press the “Add” button.) Next, simply log
in as that user and make bookings.
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Depending on the credit limit that you have set, you can either choose to make a payment by
selecting the “Dues report” from the booking menu or, if the user credit limit is set at a low
level and your user
balance is above the
credit limit, you will be
taken automatically into
the “Dues report” when
you select “Booking”
from the menu.
Once in the Dues report
which lists all of the
bookings made which
have not yet been paid,
select those to pay by
ticking the checkbox
against each and press
the “submit” button at
the bottom of the report.
You will be taken to the
payments page and from their through the Worldpay payment routine. Upon a successful
return being received from Worldpay, the paid items will be removed from the Dues report
and from the user balance.
You will have to inform Worldpay of the user ID and password and let them know how to
go through the payments routine because they insist on testing the payments routine for
themselves. Once they have done so and inform you that they accept the website, you can
update the “Is Worldpay live? and “Default credit limit” fields.
Your site is now available for real payments collections.
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4.8.
Change Password
Changing your password as an administrator user could not be simpler.
Whenever a user logs on they are
presented with a menu option of
change password. By selecting Change
Password they are requested to enter a
new password and confirm this. When
they submit the page the new
password is encrypted and stored for
them to use the next time they log on.
4.9.
Contact Us
The Contact Us Page is where you should give details of how your customers can reach you
through means other than your ibooka web site.
Examples of the type of
information that could go on the
Contact us page can be found in
the demonstration ibooka systems
at www.ibooka.com
The main panel of the Contact Us
page is amended using the "update
HTML" administration function.
Please refer to the specific sections
of this user manual that relate to
creating HTML pages, uploading
pictures to your ibooka system and
uploading HTML.
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5. How Do I Do That – Question and Answer Section
5.1.
This is a very big manual to read, isn’t there are quicker way to get
answers ?
Try
the
Frequently
Asked
Questions
section
of
our
website
at
http://www.ibooka.com/FAQ.html
It has a lot of the questions and answers that our
customers have asked us in a simple indexed (quick click) format.
A few of the very frequently asked questions follow in this section of this manual.
5.2.
How do I log in to the system?
To log into the system you need a user ID and a password. This is set up in the user
information in the administration menu, loaded into the ibooka system using the batch
upload of user information or you can set a system parameter to have users register
themselves. Once you have a user ID, enter it at the Login prompt along with the password
that was issued to you.
5.3.
How do I set the time on my booking site to my local time?
There is a system parameter on the system parameters page that tells ibooka what the offset
to GMT is for the location in which your ibooka system will operate.
5.4.
How do I set it so that my customers register themselves?
There is a system parameter on the system parameters page that tells ibooka if you want you
customers the register themselves or if you want to maintain your own user file.
5.5.
I’ve forgotten my password, what do I do?
When you enter your username in the “Login ID” box and press the “Remind” button. An email, containing your password, will be sent to the email address held for your user id that
has been entered into the user information record.
5.6.
How do I make a booking for a user?
To make a booking on behalf of another user, you must be logged in to the system with
appropriate privileges (see user information). Select “Book on behalf of” from the menu,
refine your search until you select the specific user for whom you need to make a booking,
you will then be taken to the booking page to select the appropriate resource group, resource
and available timeslot. Tick the box and press the submit button and your booking will be
completed. You will see details of the completed booking appear in your browser window
and the user for whom you are booking will receive an e-mail confirmation.
5.7.
How do customers register themselves in the ibooka system?
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Some implementations of ibooka allow users to register themselves, others choose to control
the issue of user IDs. There is a system parameter in the administration section that selected
which method your system will use.
5.8.
How do I check what bookings I have made?
Select the “View bookings” option from the menu, a report of all of your bookings will be
shown in your browser.
5.9.
How do I define an event?
Choose “Block bookings” from the main menu and then choose “Set Events”.
You are presented with a screen which allows you to define, very flexibly single or recurring
events covering multiple resources and timeframes. For full details of how to use these
options please see the “Defining Events (In the Block Bookings menu)” section in the user
manual
5.10. How do I make a resource unavailable for a period of time for
maintenance?
Choose “Block bookings” from the main menu and then choose “Set Holidays”.
You can now allocate selected resources to selected system users for the periods that you
wish to make the resources unavailable.
5.11. How does a user make a booking?
To make a booking, you must be logged in to the system. Select the booking page from the
menu, then, if there are multiple resource groups, select the appropriate resource group,
resource and available timeslot. Tick the box and press the submit button and your booking
will be completed. You will see details of the completed booking appear in your browser
window and you will receive an e-mail confirmation of your booking.
5.12. How do I cancel a booking I have made?
Select the main booking page from the menu. Select the appropriate resource group,
resource and booked timeslot. Provided you are within the valid cancellation window (as set
by the system administrator), tick the box and press the submit button and your booking will
be cancelled. You will see confirmation of the cancellation appear in your browser window
and you will receive an e-mail confirmation of your cancellation.
5.13. How do I set up the words on the home page?
You must be logged in to the system as the system administrator. Choose the Administration
menu and go to the “Update HTML” page. You can then replace the text on any of the pages
offered to you (update “hello page 0”) or you can create additional text (Submit “New hello
page”). Each time a user logs in to the system, they will see the text from “hello page 0” on
the home page, on each subsequent visit to the home page, the next available “hello page n”
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will be displayed until there are no more pages when “hello page 0” will again be cycled.
This mechanism applies to each of the pages in the system where text can be added.
5.14. How do I change the position of the login boxes ?
This can be achieved by replacing the "%loginform%" placemarker in the Skin template
with "%loginformw%"
5.15. How do I load membership details from existing systems into
ibooka?
There are three mechanisms available for the creation and maintenance of members within
ibooka.
1. Allow registration – In system parameters, set the “Allow Registration”
parameter to “Yes”. Anyone who wants to use your ibooka implementation can
then register themselves and use the system.
2. Manually Administer membership – Select Administration form the menu and
choose the “Edit users” option. You are then presented with a list of current
members which you can maintain using the ibooka forms based update interface.
3. For users who want to create bulk membership records from an existing database,
these should be converted into a file which is TSV formatted using the column
headings provided by ibooka. To use this option choose the Administration menu
and go to the “Load Membership” page. Use the “Click here” link to download a
set of column headings, update your file to put it into this format and then upload
the ‘tsv’ file. Helpful error messages will let you know why any invalidly
formatted entries cannot be accepted.
5.16. Help!!! I’ve uploaded a wrong template and all of the pages on my
website are blank!
Don’t Panic! All is not lost. In the address bar of your browser, enter the following:
http://yoursitename.ibooka.com/admin/skins.htm?fixskin=default&selskin=default&comski
n_x=9
The skins page will be displayed using the golf template and you can then upload a revised
template.html file
5.17. How do I Add Advertisements to my website?
On each page there is a section where you can add your own html text. You can use this to
advertise with the inclusion of images which you can also upload.
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