User Guide
TP-LINK TD-W9970 Wireless nbnTM Modem Router
Welcome to ACN
This guide is designed to help you connect your new ACN nbn™ Broadband service. Your modem has been pre-configured
to simply Plug’n’Play so you’ll be up and running in no time.
Once you are online, visit www.acnpacific.com/knowledge-base for further information and technical support if required.
www.acnpacific.com/myaccount
At MyAccount you can:
▪▪ Check your current month’s data usage
▪▪ Review your previous month’s data usage
▪▪ Change your rate plan
▪▪ Purchase extra data blocks
▪▪ Download your invoices
▪▪ Pay your ACN account and much more!
Getting to know your Modem
The TP-LINK Wireless modem from ACN has been set up to Plug’n’Play. All you need to do now is follow the instructions in
this guide.
We recommend Microsoft® Windows 7, Vista, XP, 2000 and MAC OS as the minimum Operating System requirements.
Ideally, your computer should be less than five years old and of a reasonable specification to get the most out of the
internet. It is very important to ensure that your computer is up to date with anti-virus and firewall / internet protection
software.
©2017 ACN Inc. All rights reserved
MKTG-56 10.05.2017
ACN Pacific Pty Ltd
ABN 85 108 535 708
Customer Service 1300 881 778
www.acnpacific.com
Page 1 of 7
User Guide
TP-LINK TD-W9970 Wireless nbnTM Modem Router
Understanding your TP-LINK Wireless Modem
LED Indicator
Icon
Power
Colour
System start-up complete
Flash
System starting up or device updating
The modem router is off. Please ensure that the
power adaptor is connected correctly
Off
DSL
Green
DSL line is synchronised and ready to use
Flash
The DSL negotiation is in progress
There is no connection to the DSL Port or DSL
synchronisation fails
Off
Internet
Wireless
Green
The network is available with a successful
Internet connection
Off
There is no successful Internet connection
Green
The wireless function is working properly
Off
LAN 1-4
It turns on when a wireless device has been
successfully connected to the network via WPS.
After about 5 minutes, the WPS LED will turn off
Flash
WPS handshaking is in process and will continue
for about 2 minutes. Please press the WPS/RESET
button on other wireless devices that you want
to add to the network while the LED is flashing.
DO NOT press and hold the reset button for
more than 3 seconds
Green
The USB device is identified and ready to use
Flash
The USB device is being identified
Off
No USB device is plugged in to the USB port
Green
There is a device connected to this LAN port
Off
Interface
VDSL
LAN4/WAN,
LAN3, LAN2,
LAN1
The wireless function is disabled
Green/Off
WPS
USB
Definition
Green
There is no device connected to this LAN port
Purpose
Through the port, you can connect the modem to the internet
Through these ports, you can connect the modem to your PC or other Ethernet
network devices
USB
Through this port you can connect a USB storage device, a USB printer or a
3G/4G modem
WiFi
The switch for the WiFi function. Press the button to enable/disable the WiFi
function
WPS/RESET
The switch for the WPS function or resetting the modem.
Please do not press the reset unless instructed by ACN technical support.
ON/OFF
The switch for the power
POWER
The power plug is where you will connect the power adaptor
©2017 ACN Inc. All rights reserved
MKTG-56 10.05.2017
ACN Pacific Pty Ltd
ABN 85 108 535 708
Customer Service 1300 881 778
www.acnpacific.com
Page 2 of 7
User Guide
TP-LINK TD-W9970 Wireless nbnTM Modem Router
Setting up your TP-LINK Wireless Modem
Do not power on your modem until you have completed the steps below.
Step 1: Take out the following pieces of equipment from the box once you have received your “service activation
E-mail” from ACN.
Phone cable
Ethernet cable
TP-LINK Wireless Modem
Power adaptor
Step 2: Connecting to nbn™ Broadband
Connect one end of the supplied phone cable to the telephone wall socket and the other end to the grey VDSL port on
the modem
Telephone wall socket
Phone cable
Modem
Step 3: Connect your Computer (if you select to use an Ethernet connection)
Connect one end of the supplied Ethernet cable to one of the orange LAN ports on the back panel of your modem
and the other end to the computer’s Ethernet port.
Modem
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MKTG-56 10.05.2017
Ethernet cable
ACN Pacific Pty Ltd
ABN 85 108 535 708
Back of PC Ethernet port
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Page 3 of 7
User Guide
TP-LINK TD-W9970 Wireless nbnTM Modem Router
Step 4: Connect the power supply to the TP-LINK Wireless Modem
Plug the supplied power adaptor into the back of the TP-LINK Wireless Modem and connect the other end
to a power outlet then switch the power on.
Power
Modem
Power Adaptor
Powerpoint
Step 5: Check Installation
POWER LED will light up on the front of the modem.
•
If the power is connected correctly, the
•
If the telephone cable is connected correctly, the
•
Since the modem is pre-configured the
•
If the ethernet cable is connected, the corresponding ethernet
•
Once you have confirmed the above, open your web browser (e.g. Internet Explorer, Google Chrome, Firefox or
Safari) and go to your favourite website.
DSL LED will flash and after a few minutes turn solid green.
Internet LED will turn green after a few minutes.
LAN LED e.g. will light up.
Congratulations you are now connected!
How to connect to the Broadband service via Wi-Fi
To connect wirelessly to your nbn™ Broadband service:
1.
On your wireless device (e.g. smartphone, tablet,
laptop) search for the Wireless Network Name (SSID).
You can find the SSID on the label on the bottom of
your modem
2.
Input the Wireless password/PIN. You can find this on
the label on the bottom of your modem
©2017 ACN Inc. All rights reserved
MKTG-56 10.05.2017
ACN Pacific Pty Ltd
ABN 85 108 535 708
1
2
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Page 4 of 7
User Guide
TP-LINK TD-W9970 Wireless nbnTM Modem Router
Troubleshooting
Quick Tips
If you are unable to connect to the internet try these quick tips:
▪▪ Restart the modem. To do this turn off the power, leave for 5 minutes and then turn the power and the modem back on.
Once the lights are on (refer to page 2), open your web browser to connect to the internet.
▪▪ Alternatively, isolate the modem by removing all equipment connected to the modem. Then restart the modem and connect
it to your computer via an ethernet cable – once the lights are on, try to connect to the internet.
▪▪ If you are still unable to connect to the internet, remove your ethernet cable and attempt to connect wirelessly through
Wi-Fi™. If you have a successful Wi-Fi™ connection you may have a malfunctioning ethernet cable.
Please do not press the reset button unless instructed by ACN Technical Support.
If you have tried all of the above steps, restarted your computer and are still unable to connect to the internet, please contact
ACN Technical Support on 1300 881 778 between 8am - 8pm (AEST/AEDT) Monday to Sunday or online chat at
www.acnpacific.com/contact-us between 8am – 5pm (AEST/AEDT) Monday to Friday
Logins and Passwords
The table below outlines the required username and password format for your internet connection and Online Tools.
Service
Username
Password
What is it used for
Example
MyAccount
Your MyAccount username is your
9 digit ACN Customer ID. This will
be sent to you in your ACN Order
Confirmation email
This is an automatically generated
password and will be sent to
you as part of your ACN Order
Confirmation email
Your MyAccount username and
password enables you to login to
MyAccount - ACN Self Help Portal to
manage your service.
Username: 1000000001
Your Wi-Fi username is the SSID which
is on the label on the bottom of your
modem
Your WiFi password is the Wireless
Password which is on the label on
the bottom of your modem
To connect wireless devices to your
Broadband connection
WiFi Username: TP-LINK_37D991
WiFi
Password: 8 character password
WiFi Password: 1857495
Dead-On-Arrival (DOA) and Early Life Failure (ELF)
We will arrange to replace your TP-LINK Wireless nbn™ Modem (“Product”) if it fails within 14 days from the date of purchase. This
period is known as Dead on Arrival/Early Life Failure (“DOA/ELF”) period. Please refer to the Warranty Claims section to learn how
to make a claim in these circumstances. If the Product fails outside the DOA/ELF period, please also refer to the Warranty section
of this guide.
Warranty
Subject to the conditions of this limited warranty (“Warranty”), ACN warrants your TP-LINK Wireless nbn™ Modem (“Product”) to
be free from defects in design, materials and workmanship at the time of its original purchase by you. The Warranty is valid for a
period of 24 months (“Warranty Period”) from the original date of purchase of the Product.
If during the Warranty Period, this Product fails to operate under normal use and service, due to defects in design, materials or
workmanship, ACN will either repair or replace, at our option, the Product in accordance with the conditions stipulated herein.
ACN reserves the right to charge a handling fee if a returned Product is found to not be under Warranty according to the
conditions below.
©2017 ACN Inc. All rights reserved
MKTG-56 10.05.2017
ACN Pacific Pty Ltd
ABN 85 108 535 708
Customer Service 1300 881 778
www.acnpacific.com
Page 5 of 7
User Guide
TP-LINK TD-W9970 Wireless nbnTM Modem Router
Conditions
This Warranty does not cover mechanical damage caused by misuse, abuse, impact or accident or damage caused to the Product
or damage caused by liquids, lightning, power surges (ACN recommends you obtain surge protection for your electricity supply),
theft, or heat damage sustained from the stacking of electrical equipment on or in close proximity to the Product. This Warranty
does not cover you changing your mind about purchasing the Product.
This Warranty does not cover Product failures which have been caused by use of accessories or other peripheral devices which
are not ACN branded original accessories intended for use with this Product.
The Warranty is not transferable and does not cover any ACN services nor does the Warranty Period recommence upon receipt
of any replacement unit sent to you by ACN. If you hack the firmware or software installed with the Product or if you tamper with
security seals or remove any service covers on the equipment, ACN will consider this Warranty voided.
The Warranty does not cover any computer viruses obtained from your use of the Product or any ACN services.
Equipment models may change over the course of this Warranty. It may be necessary for the replacement unit to be a refurbished
unit, a different model, and/or from a different manufacturer. Goods presented for repair may be replaced by refurbished
goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. ACN confirms that any
replacement Product sent to you will be of merchantable quality and functionally similar to the original Product supplied.
Warranty Claims
Should your Product fail within the DOA/ELF Period or the Warranty Period you will need to contact ACN’s Customer Service
Team on 1300 881 778 to describe the defect. ACN will then issue you with a prepaid return courier satchel so you can return the
device for testing purposes. ACN will not be liable for any expenses you incur in relation to any DOA/ELF or Warranty claim.
The return satchel is pre-labelled with our return address which is:
BMS Technology Pty Ltd
107 Wright Street
ADELAIDE
SA 5000
Please note that some of your personal settings, content and other information and stored data may be lost when the Product is
repaired or replaced. Due to applicable law, other regulation or technical restrictions, ACN will not make a back-up copy of your
information.
ACN does not take responsibility for any lost information of any kind and will not reimburse you for such loss. You should always
make back-up copies of all the information stored on the Product before handing it in for repair or replacement.
You will need to comply with any other return procedures stipulated by ACN as published or explained at the time of the claim.
If a defect exists and a valid claim under the Warranty is received by ACN after the first 15 days following the expiry of the
Warranty Period, ACN is entitled to charge for any reasonable shipping and handling costs made in connection with the repair or
replacement of the Product.
ACN respects your rights as a consumer. Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure. Nothing contained in this Warranty shall be read or applied so as to
exclude, restrict or modify the application of applicable provisions of Australian Consumer Law, including Consumer entitlements
described in the Competition and Consumer Act (as amended), or any relevant State or Territory statute which by law cannot be
excluded, restricted or modified.
To the extent that any such statute permits ACN to limit our liabilities to compensate or indemnify you or any other person for
breach of an implied guarantee, condition or warranty, our respective liabilities for such breach shall be limited to, at our option:
(a) the replacement of the Product or the supply of an equivalent Product or payment of the cost of replacing the Product or
acquiring an equivalent Product; or (b) the repair of the Product or payment of the cost of having the Product repaired.
©2017 ACN Inc. All rights reserved
MKTG-56 10.05.2017
ACN Pacific Pty Ltd
ABN 85 108 535 708
Customer Service 1300 881 778
www.acnpacific.com
Page 6 of 7
User Guide
TP-LINK TD-W9970 Wireless nbnTM Modem Router
Important Customer Information
ACN’s Standard Form of Agreement (SFOA) sets out your rights and obligations and the complete terms and conditions which
apply to the supply of the Products and ACN services. The SFOA is available at www.acnpacific.com/customer-agreements-tariffs
Further Information
For the latest rate plans, products and services visit www.acnpacific.com/customer-agreements-tariffs
For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN Independent
Business Owner (IBO), please visit acnpacific.com.
©2017 ACN Inc. All rights reserved
MKTG-56 10.05.2017
ACN Pacific Pty Ltd
ABN 85 108 535 708
Customer Service 1300 881 778
www.acnpacific.com
Page 7 of 7
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