User`s Manual

User`s Manual
USER MANUAL
PLUS4
CUSTOM S.p.A.
Str. Berettine 2
43010 Fontevivo (PARMA) - Italy
Tel. : +39 0521-680111
Fax : +39 0521-610701
http: www.custom.biz
Customer Service department:
Email : [email protected]
© 2013 CUSTOM S.p.A. – Italy.
All rights reserved. Total or partial reproduction of this manual in whatever form,
whether by printed or electronic means,
is forbidden. While guaranteeing that the
information contained in it has been carefully checked, CUSTOM S.p.A. and other
entities utilized in the realization of this
manual bear no responsibility for how the
manual is used.
Information regarding any errors found in it
or suggestions on how it could be improved
are appreciated. Since products are subject to continuous check and improvement,
CUSTOM S.p.A. reserves the right to make
changes in information contained in this
manual without prior notiication.
The pre-installed multimedia contents
are protected from Copyright CUSTOM
S.p.A. Other company and product names
mentioned herein may be trademarks of
their respective companies. Mention of
third-party products is for informational
purposes only and constitutes neither
an endorsement nor a recommendation.
CUSTOM S.p.A. assumes no responsibility
with regard to the performance or use of
these products.
THE IMAGES USED IN THIS MANUAL ARE USED AS AN ILLUSTRATIVE EXAMPLES. THEY COULDN’T
GENERAL SAFETY INFORMATION
Your attention is drawn to the following
actions that could compromise the characteristics of the product:
• Read and retain the instructions which
follow.
• Follow all indications and instructions
given on the device.
• Make sure that the surface on which
the device rests is stable. If it is not, the
device could fall, seriously damaging it.
• Make sure that the device rests on a hard
(non-padded) surface and that there is
suficient ventilation.
• When positioning the device, make sure
cables do not get damaged.
• Use the type of electrical power supply
indicated on the device label. If uncertain, contact your dealer.
• Make sure the electrical system that
supplies power to the device is equipped
with a ground wire and is protected by a
differential switch.
• do not block the ventilation openings.
• do not insert objects inside the device as
this could cause short-circuiting or damage components that could jeopardize
printer functioning.
• do not carry out repairs on the device
yourself, except for the normal maintenance operations given in the user
manual.
• Make sure that there is an easily-accessible outlet with a capacity of no less
than 10A closely to where the device is
to be installed.
• Periodically perform scheduled maintenance on the device to avoid dirt build-up
that could compromise the correct, safe
operation of the unit.
• Before any type of work is done on the
machine, disconnect the power supply.
• do not touch the head heating line with
bare hands or metal objects. do not
perform any operation inside the printer
immediately after printing because the
head and motor tend to become very
hot.
REPRODUCE THE DESCRIBED
MODEL FAITHFULLY.
UNLESS OTHERWISE SPECIFIED,
THE INFORMATION GIVEN IN THIS
MANUAL
ARE REFERRED TO ALL MODELS
IN PRODUCTION AT THE ISSUE
DATE OF THIS DOCUMENT.
GENERAL INSTRUCTIONS
CUSTOM S.p.A. declines all responsibility for accidents or damage to persons or
property occurring as a result of tampering,
structural or functional modiications, unsuitable or incorrect installations, environments not in keeping with the equipment’s
protection degree or with the required temperature and humidity conditions, failure
to carry out maintenance and periodical
inspections and poor repair work.
THE CE MARK AFFIXEd TO
THE PROdUCT CERTIFY
THAT THE PROdUCT SATISFIES THE BASIC SAFETY
REQUIREMENTS.
The device is in conformity with the essential Electromagnetic Compatibility and
Electric Safety requirements laid down in
directives 2006/95/CE and 2004/108/CE
inasmuch as it was designed in conformity
with the provisions laid down in the following Standards:
• EN 55022 Class B (Limits and methods
of measurements of radio disturbance
characteristics of Information Technology Equipment)
• EN 55024 (Information Technology
Equipment – Immunity characteristics –
Limits and methods of measurement)
• EN 60950-1 (Safety of information
equipment including electrical business
equipment)
GUIdELINES FOR
THE dISPOSAL OF
THE PROdUCT
The crossed-out rubbish bin logo means
that used electrical and electronic products
shall NOT be mixed with unsorted municipal waste. For more detailed information
about recycling of this product, refer to the
instructions of your country for the disposal
of these products.
• do not dispose of this equipment as
miscellaneous solid municipal waste, but
arrange to have it collected separately.
• The re-use or correct recycling of the
electronic and electrical equipment
(EEE) is important in order to protect
the environment and the wellbeing of
humans.
• In accordance with European directive
WEEE 2002/96/EC, special collection
points are available to which to deliver
waste electrical and electronic equipment and the equipment can also be
handed over to a distributor at the moment of purchasing a new equivalent
type.
• The public administration and producers
of electrical and electronic equipment
are involved in facilitating the processes
of the re-use and recovery of waste electrical and electronic equipment through
the organisation of collection activities
and the use of appropriate planning arrangements.
• Unauthorised disposal of waste electrical
and electronic equipment is punishable
by law with the appropriate penalties.
The format used for this manual improves use of natural resources reducing the quantity of necessary paper to print this
copy.
MANUAL
For details on the commands,
refer to the manual with code 77200000002100
TABLE OF CONTENTS
1
INTROdUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.1 document structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
1.2 Explanatory notes used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2
dESCRIPTION
2.1
2.2
2.3
2.4
2.5
2.6
Unpacking the device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
device component: external views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
device component: internal view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Product label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Status led lashes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3
INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
“EASYLOCK” fastening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Fixing with screws (model without interconnection module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Pinout (model without interconnection module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Pinout (model with interconnection module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Serial port setting (model without interconnection module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Parallel port setting (model with interconnection module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
driver and SdK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.1 Adjusting paper width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.2 Paper roll insertion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
5
CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.1
5.2
5.3
5.4
5.5
Coniguration mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Setup report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Printer status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Printer parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Hexadecimal dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
6
MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.1 Planning of cleaning operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
6.2 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
6.3 Firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
7
7
SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
7.1
7.2
7.3
7.4
7.5
Hardware speciications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Character speciications in ESC/POS™ emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
device dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Power supply dimensions cod.963GE020000003 (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Character sets in ESC/POS™ emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
8
CONSUMABLES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
9 ACCESSORIES
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
9.1 Interconnection module (models without interconnection module) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
10 TECHNICAL SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
8
1
INTROdUCTION
1.1
Document structure
This document includes the following chapters:
1
INTROdUCTION
information about this document
2
dESCRIPTION
general description of device
3
INSTALLATION
information required for a correct installation of the device
4
OPERATION
information required to make the device operative
5
CONFIGURATION
description of the coniguration parameters of the device
6
MAINTENANCE
information for a correct periodic maintenance
7
SPECIFICATION
technical speciication for the device and its accessories
8
CONSUMABLES
description and installation of the available consumables for the device
9
ACCESSORIES
description and installation of the available accessories for the device
10 ALIGNMENT
information required for managing the paper alignment
11 TECHNICAL SERVICE
information required for contacting the technical service
12 AdVANCEd FUNCTIONS
information about special functions available with the device
1.2
Explanatory notes used in this manual
NOTE:
Gives important information or suggestions relative to the use of the device
ATTENTION:
Gives information that must be carefully followed to guard against damaging the
device
DANGER:
Gives information that must be carefully followed to guard against operator injury or
damage
9
10
2
dESCRIPTION
2.1
Unpacking the device
Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the printer
is to be transported in the future.
Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact
Customer Service.
1. Paper adjustment guides
(already assembled)
1
2. Fixing hooks
3. Paper roll (already inserted into
the device)
4. Installation instruction
2
5. device
3
4
5
•
Open the device packaging.
•
Remove the packing frame content and remove the packing frame.
•
Take out the device.
•
Keep the box, trays and packing materials in the event the printer must be transported/shipped in the future.
11
2.2
Device component: external views
Model without interconnection module
1. Frontal cover
7. Seat for ixing hook
2. Paper output
8. Connector for interconnection module (optional)
3. Serrated blade for manual tear off
9. USB interface connector (miniUSB)
4. Release lever for cover
10. Power supply connector
5. Status led
11. RS232/TTL serial interface connector
6. FEEd key
12. Switch for serial interface setting
1
2
3
4
5
6
7
8
12
9 10 11 12
Model with interconnection module
1. Frontal cover
7. Seat for ixing hook
2. Paper output
8. RS232/TTL serial interface connector
3. Serrated blade for manual tear off
9. Parallel interface connector
4. Release lever for cover
10. USB interface connector (type B)
5. Status led
11. Power supply connector
6. FEEd key
12. Connector for external device (optional)
1
2
3
4
5
6
7
8
9 10 11 12
13
2.3
Device component: internal view
1. Printing roller
2. Printing head with temperature
1
2
3
sensor
3. Sensors for detecting paper
presence
2.4
Product label
PC = Product code (14 digits)
SN = Serial number
HW = Hardware release
XXXXXXXXXXXXXX
Rx
0000000000000000000
PC
14
SN
HW
2.5
Key functions
The following igures show the functions of key according to the operating condition of the device.
POWER UP
STANDBY
FEED
FEED
Hold
down
Print the
SETUP report
FEED
advance the paper
(manual feed)
FEED
Fast
push
Hold
down
enter the
SETUP MODE
skip the
SETUP MODE
FEED
Fast
push
modify
selected parameter
FEED
Hold
down
next
parameter
15
2.6 Status led lashes
The status led indicates hardware status of device. Given in the table below are the various led signals and the corresponding device status.
STATUS LED
DESCRIPTION
-
OFF
PRINTER OFF
GREEN
ON
PRINTER ON: NO ERROR
x1
RECEIVE dATA
x2
RECEPTION ERRORS
(PARITY, FRAME ERROR, OVERRUN ERROR)
x3
COMMANd NOT RECOGNIZEd
x4
COMMANd RECEPTION TIME OUT
x2
HEAdING OVER TEMPERATURE
x3
PAPER ENd
x4
PAPER JAM
x5
POWER SUPPLY VOLTAGE INCORRECT
x6
COVER OPEN
3x
RAM ERROR
GREEN
COMMUNICATION
STATUS
YELLOW
RECOVERABLE
ERROR
REd
UNRECOVERABLE
ERROR
16
3
INSTALLATION
3.1
“EASYLOCK” fastening
The device includes two plastic hooks for the “Easylock” fastening. This system allows to ix the device to panels of variable
thickness from a minimum of 3mm and a maximum of 8mm and requires no tools.
To use the ixing hooks, proceed as follows:
NOTE: All the dimensions shown in following igures are in millimetres.
1
2
94,3
145
Insert the fixing hooks into the seat
on both the device sides
3
MAX. 8
Insert the device inside the panel
Push the two fixing hooks
to strike the panel
17
4
To remove the fixing hooks
lift the lever shown in figure
with a small screwdriver
18
3.2
Fixing with screws (model without interconnection module)
46,8
The device is provided with six ixing holes in the back side.
To install the device on a panel it is possible to use three M3 threaded screws into the holes indicated by the letter A or
three screws for plastic d = 3 (length 6 mm) into the holes indicated by the letter B (see following igure).
93,3
A
A
35
B
B
B
A
35
35
37
144
19
3.3
Connections
The following igures show the possible connections for device.
Model without interconnection module
PC
USB device
Power supply
PC
serial device
ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable.
NOTE: If RS232 and USB connectors are inserted, communication port is USB.
20
Model with interconnection module
PC
PC
serial device
PC
USB device
Power supply
ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable.
NOTE: If RS232 and USB connectors are inserted, communication port is USB.
21
3.4
Pinout (model without interconnection module)
POWER SUPPLY
4
1
JST male connector 90° (S4B-XH-A-1)
1 +VL
2 +VP
J13
3 GNd
4 GNd
ATTENTION:
Respect power supply polarity.
NOTE: Power supply cable
The following igure shows the connector pinout of the power supply cable for the device:
Female JST connector
series XHP-4
Power supply cable
1
4
MINI USB INTERFACE
5
1
Female MINI USB type B connector
1 VPLUG
2 d03 d0+
4 n.c.
J6
5 GNd
SH1 GNd
SH2 GNd
SH3 GNd
SH4 GNd
22
PIN
Segnal
1
Cable
color
Red
2
Orange
+VP
3
Black
GND
4
Black
GND
+VL
RS232/TTL SERIAL INTERFACE
6
1
Molex male connector 53261 series (90°)
1 RT
J4
2 TX
during transmission, oscillates between “0” and “1” depending on data
3 RX
during reception, oscillates between “0” and “1” depending on data
4 GNd
5 EXT-PUSH
6 EXT-LEdV
NOTES:
Given the presence of the RS232 standard, logic value “0” corresponds to a voltage level of between +3Vdc and +15Vdc
and logic value “1” corresponds to a voltage level of between -3Vdc and -15Vdc.
1
2
3
4
5
6
dTR
dTR
TX
RX
RX
TX
GNd
GNd
FEEd
LEd
1
2
dEVICE
1
2
3
4
5
6
7
8
9
DB9
MOLEX 51021
6 pin female
dEVICE > PC connection
The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232
serial connector:
PC
When use a serial cable, we recommend the installation of a ferrite core on the power supply cable.
23
3.5
Pinout (model with interconnection module)
1
2
POWER SUPPLY
3
4
Tripolar female connector
5
1 GNd
2 +VRE
3 GNd
J2
4 Frame GNd
5 Frame GNd
ATTENTION:
Respect power supply polarity.
NOTE: Power supply cable
The following igure shows the connector pinout of the power supply cable for the device:
Tripolar male connector
n.c.
GNd
Power supply cable
2
1
USB INTERFACE
Female USB type B connector
3
J5
4
1 VPLUG
(in)
2 d0-
(in/out)
3 d0+
(in/out)
4 GNd
SH1 GNd
SH2 GNd
24
+24 V
5
9
1
RS232 SERIAL INTERFACE
6
dB9 female connector
1 n.c.
2 TX
during transmission, takes the value “0” and “1”, depending on data
3 RX
during reception, takes the value “0” and “1”, depending on data
4 n.c.
5 GNd
J3
6 n.c.
7 n.c.
8 RTS
When “1”, printer is ready to receive data
9 n.c.
SH1 GNd
SH2 GNd
NOTES:
Given the presence of the RS232 standard, logic value “0” corresponds to a voltage level of between +3Vdc and +15Vdc
and logic value “1” corresponds to a voltage level of between -3Vdc and -15Vdc.
1
2
3
4
5
6
7
8
9
dEVICE
TXd
RXd
RXd
TXd
GNd
GNd
RTS
CTS
1
2
3
4
5
6
7
8
9
DB9
DB9
dEVICE > PC connection
The following picture shows an example of connection between the device and a personal computer using a 9 pin RS232
serial connector:
PC
When use a serial cable, we recommend the installation of a ferrite core on the power supply cable.
25
13
1
25
J7
14
1 STROBE
(in)
2 Ad0
(in)
3 Ad1
(in)
4 Ad2
(in)
5 Ad3
(in)
6 Ad4
(in)
7 Ad5
(in)
8 Ad6
(in)
9 Ad7
(in)
10 ACK
(out)
11 BUSY
(out)
12 PAP-ENd
(out)
13 VCP
(out)
14 n.c.
15 ERROR
16 n.c.
17 GNd
18 n.c.
19 GNd
20 GNd
21 GNd
22 GNd
23 GNd
24 GNd
25 GNd
SH1 GNd
SH2 GNd
26
(out)
PARALLEL CENTRONICS/TTL INTERFACE
dB25 female connector
3.6
Serial port setting (model without interconnection module)
To set the serial port of the device, slide the switch shown in igure in the correct position:
TTL
RS232
In the serial protocol, the signals which distinguish the communication are Td, Rd, and RTS if the RTS/CTS protocol has
been selected while, if the XON/XOFF protocol has been selected, the signals are Td and Rd.
Transmission format
START
BIT
BIT 0
BIT 1
BIT 2
BIT 3
BIT 4
BIT 5
BIT 7(1) PARITY
BIT(2)
BIT 6
STOP
BIT
NEXT
START
BIT
NOTES:
(1) : Bit 7 is present if only in the printer set-up is enabled 8 bit/char as data length.
(2) : Parity Bit is preset if only in the printer set-up the parity is enabled.
RTS/CTS Protocol
STOP
Rd
dATO
dATO
START
STOP
START
STOP
dATO
ATTESA
START
RTS
27
XON/XOFF protocol
STOP
Rd
STOP
dATO
ATTESA
dATO
START BIT
START BIT
STOP
Td
$13XOFF
START BIT
3.7
STOP
$11XON
START BIT
Parallel port setting (model with interconnection module)
To set the parallel port of the device, proceed as follows:
1
Lift the release lever to unhook the frontal cover
and completely open the cover to the maximum opening position
28
2
Unscrew the 3 fixing screws
and remove the rear cover
3
Unscrew the 3 fixing screws
and remove the interconnection board
29
4
Rotate the interconnection board
5
TTL parallel interface
JP2
Centronics parallel interface
JP1
JP2
INTERCONNECTION
BOARD
INTERCONNECTION
BOARD
Close the jumpers JP1 and JP2 as shown in figure
according to the desiderd setting
6
SEE PREVIOUS STEPS
Assemble the device
by reversing the previous steps
30
JP1
For models with parallel TTL interface, the communication signals are: 8 bit dATA BUS, STROBE (indicate the data validity)
and BUSY (indicate that the device is ready to receive data).
Transmission format
d0...d7
dATI VALIdI
dATI VALIdI
STROBE
BUSY
Flow diagram
START
ERROR
SI
TIMEOUT
> 1 sec.
NO
BUSY=1
NO
SI
OUT dATA
OUT STROBE=0
SI
TIMEOUT
> 4 sec.
NO
BUSY=0
NO
OUT STROBE=1
RETURN
31
3.8
Driver and SDK
The drivers are available for the following operating system:
OPERATING
SYSTEM
dESCRIPTION
INSTALLATION PROCEdURE
driver per Windows XP
driver per Windows VISTA (32/64bit)
Windows
driver per Windows 7 (32/64bit)
From the START menu, press Run
and type-in the path where the SW
was saved on your PC, then click OK.
Follow the instructions that appear
on the screen to install the driver.
driver per Windows 8 (32/64bit)
Follow the instruction get back on the
README.TXT ile. You can ind it in the
software package downloaded in advance.
Linux
Android
Library for CustomAndroidAPI
NOTA:
All drivers can be found in the dOWNLOAd section of the web site www.custom.biz.
32
Extract the zipped folder to
the destination path desired.
Follow the instructions present
in the software package that you
downloaded on how to install
and use the library.
4
OPERATION
4.1
Adjusting paper width
The device includes two plastic guides for the adjustment of paper width to 144mm or 112mm.
To adjust the paper width proceed as follows.
1
Lift the release lever and completely open the frontal cover
to the maximum opening position
2
Check the number impressed on the visible side of guides.
If the number does not match the paper width desired, proceed with the following steps
33
2
ATTENTION:
While using the screwdriver,
be carefull not to damage the
two guides and the paper
compartment
Remove the two guides by gently levering with a small screwdriver
at the point shown in the figure
4
Rotate the guides and hook them into the seat of the paper compartment
with the correct side facing inwards
NOTE:
The assembly procedure for the adapter guides is the same for all the device models.
34
4.2
Paper roll insertion
At every change of paper roll, check inside the device. To change the paper roll, proceed as follows:
1
SEE PREVIOUS PARAGRAPHS
Adjust the paper width
2
Insert the paper roll so that
it unrolls correctly as shown in figure
3
Pull out of the paper compartment a few centimeters of paper
and close the frontal cover
35
36
5
CONFIGURATION
5.1 Coniguration mode
To enter the coniguration mode and print a SETUP report with the operating parameters of the device, proceed as follows.
1
Models without interconnection module
Models with interconnection module
While pressing the FEEd key,
switch on the device by inserting the power supply cable.
37
2
PLUS4 printer
SCOdE. <code>
-
rel 1.00
PRINTER SETTINGS
PRINTHEAd SELFTEST
1 •••••••••• 832
PRINTHEAd WORKING GOOd!
PRINTER TYPE ....................................PLUS4
PRINTING HEAd TYPE ........................<type>
INTERFACE ..........................................USB
PROGRAM MEMORY TEST.................OK
dYNAMIC RAM TEST...........................OK
The device prints the report with
parameters for settings
3
Enter
setup
Press the FEEd key to enter
the configuration mode
38
5.2
Setup report
The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list
and the description of device parameters see the following paragraphs.
PRINTER NAME and
FIRMWARE MODULE
RELEASE
PLUS4 printer
SCOdE. <code>
RS232 Handshaking ....................... :
-
rel 1.00
Xon/Xoff
PRINTER SETTINGS
PRINTING HEAD
STATUS
DEVICE
STATUS
PRINTER
PARAMETERS
KEYS FUNCTIONS
PRINTHEAd SELFTEST
1 •••••••••• 832
PRINTHEAd WORKING GOOd!
PRINTER TYPE ....................................PLUS4
PRINTING HEAd TYPE ........................<type>
INTERFACE ..........................................USB
PROGRAM MEMORY TEST.................OK
dYNAMIC RAM TEST...........................OK
EEPROM TEST.....................................OK
HEAd VOLTAGE
[V] = 07,00
HEAd TEMPERATURE
[°C] = 25
POWER ON COUNTER
= 4
PAPER PRINTEd
[cm] = 40
Printer Emulation ............................. :
RS232 Baud Rate ........................... :
RS232 data Length ......................... :
RS232 Parity ................................... :
RS232 Handshaking ....................... :
Busy Condition ................................ :
USB Address Number ..................... :
Print Mode ....................................... :
Autofeed .......................................... :
Chars / inch ..................................... :
Code Table [num] ............................ :
Chinese Font ................................... :
Speed / Quality................................ :
Print Width ....................................... :
PaperEnd Buffer Clear .................... :
PrintHead Test PowerOn ................. :
Print density.................................... :
ESC/POS (TM)
115200 bps
8 bits/chr
None
Xon/Xoff
RxFull
0
Normal
CR Enabled
A=20 B=15 cpi
00
Disabled
High Quality
104 mm
Disabled
Disabled
0%
[PUSH] to enter setup
[FAST PUSH] to skip setup
39
5.3
Printer status
Device operating status is indicated in the coniguration print-out in which, next to the name of the components displayed,
the following information is given:
PRINTER TYPE
device model
PRINTING HEAD TYPE
print head model
INTERFACE
interface present
PROGRAM MEMORY TEST
OK appears if functioning and NOT OK if faulty
DYNAMIC RAM TEST
OK appears if functioning and NOT OK if faulty
EEPROM TEST
OK appears if functioning and NOT OK if faulty
HEAD VOLTAGE
voltage of the head
HEAD TEMPERATURE
temperature of the head
POWER ON COUNTER
number of power-ups made
PAPER PRINTED
centimetres of paper printed
40
5.4
Printer parameters
This device allows the coniguration of the parameters listed in the following table.
The parameters marked with the symbol d are the default values.
Settings remain active even after the device has been turned off and they are stored in non-volatile memory.
PRINTER EMULATION
Available emulations for the device:
ESC/POS™ D
RS232 BAUD RATE
Communication speed of the serial interface:
115200 D
57600
38400
19200
9600
4800
2400
1200
NOTE: Parameter valid only with serial interface.
RS232 DATA LENGTH
Number of bit used for characters encoding:
7 bits/car
8 bits/car D
NOTE: Parameter valid only with serial interface.
RS232 PARITY
Bit for the parity control of the serial interface:
None D = parity bit omitted
Even = even value for parity bit
Odd =
odd value for parity bit
NOTE: Parameter valid only with serial interface.
RS232 HANDSHAKING
Handshaking:
XON/XOFF D = software handshaking
Hardware =
hardware handshaking (CTS/RTS)
NOTES:
Parameter valid only with serial interface.
When the receive buffer is full, if handshaking is set to XON/XOFF, the printer sends the XOFF ($13) on the
serial port. When the receive buffer has cleared once again, if handshaking is set to XON/XOFF, the printer
sends the XON ($11) on the serial port.
BUSY CONDITION
Activation mode for Busy signal:
OffLine/ RXFull = Busy signal is activated when the printer is both in OffLine status and
the buffer is full
RXFull D =
Busy signal is activated when the buffer is full
NOTE: Parameter valid only with serial interface.
41
USB ADDRESS NUMBER
Numerical address code for the univocal identiication of the USB device (in case of more
than a USB device connected with the same PC):
0D
1
PRINT MODE
2
3
4
5
6
7
8
9
Printing mode:
Normal D = enables printing in normal writing way
Reverse = enables printing rotated 180 degrees
AUTOFEED
Setting of the Carriage Return character:
CR disabled = Carriage Return disabled
CR enabled D = Carriage Return enabled
CHARS / INCH
Font selection:
A = 11 cpi, B = 15 cpi
A = 15 cpi, B = 20 cpi
A = 20 cpi, B = 15 cpi D
NOTES:
CPI = Characters Per Inch
CODE TABLE [num]
Identiier number of the character code table to use.
The numeric value of the identiier is made up with the following two parameters for the
setting of two digits for the tens and the units:
Setting the digit for tens:
CODE TABLE [num x 10]
0D
1
2
3
4
5
Setting the digit for units:
CODE TABLE [num x 1]
0D
1
2
3
4
5
6
7
8
9
NOTE:
See the paragraph 7.5 to learn about the character tables corresponding to the identiication numbers set
with this parameter.
The character tables set with this parameter are the same set with the command $1B $74 (refer to the Commands Manual of the device).
CHINESE FONT
Setting of the chinese font:
Disabled D
Enabled
= Disables the use of the chinese extended font GB18030-2000
= Enables the use of the chinese extended font GB18030-2000
NOTE: When the chinese font is enabled, the selection of the character code table is suspended (parameter
“COdE TABLE”). When the Chinese fonts is disabled, it returns the character code table previously in use
(parameter “COdE TABLE”).
42
SPEED / QUALITY
Setting of printing speed and printing quality:
High Quality D
Normal
PRINT WIDTH
Width of printing area:
76mm
78mm
80mm
82mm
84mm
86mm
88mm
90mm
92mm
94mm
96mm
98mm
100mm
102mm
104mm D
PAPEREND BUFFER
CLEAR
Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper:
PRINTHEAD TEST
POWERON
Setting of the performing of the print head test:
Disabled D = The data remain in the receive buffer. When the paper runs out, the printer
keeps the remaining data in the receive buffer and prints the remaining
portion of the ticket after that the new paper is loaded.
Enabled =
When the paper runs out, all data in the receive buffer are deleted.
Disabled D = the test is performed only during the printing of the setup report
Enabled =
the test is performed at each power on
PRINT DENSITY
Adjusting the printing density:
-50%
-37%
-25%
-12%
0D
+12%
+25%
+37%
+50%
43
5.5
Hexadecimal dump
This function is used for the diagnosis of the characters received from the communications port. Characters are printed as
hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that
indicates the number of bytes received.
during the startup, if you hold down the FEEd key, the printer enters the self-test routine and print the setup report.
The printer remains in standby until a key is pressed or characters are received through the communication port (Hexadecimal dump mode). For each character sent, the ticket shows the hexadecimal value and the ASCII codes (if the characters
are underlined, the receive buffer is full). Shown below is an example of a Hexadecimal dump:
HEXAdECIMAL dUMP
31
39
37
68
73
66
65
6F
6F
77
72
6B
64
73
66
6A
44
32
30
38
6B
64
73
69
72
75
65
69
6C
66
64
6B
6B
33
31
39
6A
66
64
6F
69
77
72
6F
73
6B
66
F2
6C
34
32
75
73
6B
66
79
75
65
69
75
64
73
6B
6A
68
35
33
69
64
6A
6B
75
77
72
6F
77
66
64
6A
73
...
...
...
...
...
...
...
...
...
...
...
...
...
...
...
12345 ...
90123 ...
789ui ...
hkjsd ...
sdfkj ...
fsdfk ...
eioyu ...
oriuw ...
ouwer ...
werio ...
riouw ...
klsdf ...
dfksd ...
sdfkj ...
fk≥j ...
jklh
6
MAINTENANCE
6.1
Planning of cleaning operations
The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended
planning for the cleaning operations.
EVERY PAPER CHANGE
Printhead
Use isopropyl alcohol
Rollers
Use isopropyl alcohol
EVERY 5 PAPER CHANGES
Paper compartment
Sensors
Use compressed air or tweezers
Use compressed air
EVERY 6 MONTHS OR AS NEEdEd
Printer case
Use compressed air or a soft cloth
For speciic procedures, see the following pages.
NOTE:
If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.
45
6.2
Cleaning
For periodic cleaning of the printer, see the instructions below.
Sensors
Paper compartment
1
1
disconnect the power supply cable and open
the frontal cover of the device (see par. 4.1)
2
2
Remove any scraps of paper and the
accumulated paper dust into the paper compartment
by using compressed air
Clean the device sensor
by using compressed air.
ATTENTION:
do not use alcohol, solvents, or hard brushes.
do not let water or other liquids get inside the device.
Alcohol, solvent
46
disconnect the power supply cable and open
the frontal cover of the device (see par. 4.1)
ATTENTION:
do not use alcohol, solvents, or hard brushes.
do not let water or other liquids get inside the device.
ON
Alcohol, solvent
ON
Printing head
Printing roller
1
1
disconnect the power supply cable and open
the fronal cover of the device (see par. 4.1)
2
disconnect the power supply cable and open
the frontal cover of the device (see par. 4.1)
2
ISOPROPYL ALCOHOL
ISOPROPYL ALCOHOL
Clean the printing head by using
a non-abrasive cloth moistened with isopropyl
ATTENTION:
do not use solvents, or hard brushes.
do not let water or other liquids get inside the machine.
ON
Clean the printing roller by using
a non-abrasive cloth moistened with isopropyl.
ATTENTION:
do not use solvents, or hard brushes.
do not let water or other liquids get inside the machine.
ON
47
Case
1
disconnect the
power supply cable
2
To clean the device,
use compressed air or a soft cloth
ATTENTION:
do not use alcohol, solvents, or hard brushes.
do not let water or other liquids get inside the device.
Alcohol, solvent
48
ON
6.3
Firmware upgrade
ATTENTION:
during communication between PC and device for the
irmware update it is strictly forbidden to disconnect the
communication cable or to remove the power supply of
the devices not to endanger the proper functioning of
the machine.
9. Select item USB and then select the USB device among
those proposed (e.g. PLUS4):
Custom PLUS4
Only during the irmware update, the connection between
PC and device must be direct, without the use of HUB
device.
Only during the irmware update, do not connect or disconnect other USB devices.
Custom PLUS4
NOTES:
The latest irmware of the device is available in the download area of the web site www.custom.biz
Install on the PC used for printer upgrading the UPGCEPRN software available in the download area of the
web site www.custom.biz.
For communication via USB you must install on PC the
printer driver available in the download area of the web
site www.custom.biz.
C:PLUS4.PSW
Proceed as follows:
1. Write down the product code (14 digits) printed on the
product label (see par.2.4).
2. Go to the web site www.custom.biz and download the
appropriate irmware release from the DOWNLOAD area.
3. Print the SETUP report (see chapter 5).
4. Switch OFF the device.
5. Connect the device to the PC using a USB cable (see
par.3.3).
6. Switch ON the device.
7. Launch the software UPGCEPRN.
8. Select the update ile .PSW location:
10. After a few minutes a message on the screen warns
that the update is completed.
11. Print a new SETUP report to verify the new irmware
release (see chapter 5).
49
50
7
SPECIFICATIONS
7.1 Hardware speciications
GENERAL
Sensors
Paper presence, printing head temperature
MTBF (1)
118 000 hours
Emulations
Printing driver
ESC/POS™
Windows XP,
Windows VISTA (32/64bit),
Windows 7 (32/64bit),
Windows 8 (32/64bit),
Linux,
Android
INTERFACES
models without interconnection module
USB connector
Serial RS232/TTL connector
12 Mbit/sec (USB 2.0 full speed)
from 1200 to 115200 bps
models with interconnection module
Seriale RS232 connector
USB connector
Centronics/TTL connector
from 1200 to 115200 bps
12 Mbit/sec (USB 2.0 full speed)
up to 2MB/sec
MEMORIES
Receive buffer
2 Kbytes
Flash memory
1 Mbytes internal + 4 Mbytes external (of which 1Mbytes available)
RAM memory
128 Kbytes internal + 8Mbytes external
PRINTER
Resolution
203 dpi (8 dot/mm)
51
Printing method
Thermal, ixed head
Printing width
from 76mm to 104mm (2mm step)
Printing mode
Normal, 90°, 180°, 270°
Printing format
Character fonts
Printable barcode
Printing speed (2) (3)
Height/width from 1 to 8, bold, reverse, underlined, italic
54 character code tables (see par.7.5)
Extended Chinese GB18030-2000
UPCA, UPCE, EAN13, EAN8, COdE39, ITF
COdABAR, COdE93, COdE128, COdE32
High Quality = 50 mm/sec
Normal = 70 mm/sec
PAPER
Tipe of paper
Paper width
Paper weight
Recommended types of paper
Paper end
External roll diameter
Internal roll core diameter
Core type
Thermal paper rolls, thermal side on outside of roll
112 mm, 114 mm
from 50 g/m2 to 60 g/m2
KANZAN KF50
Not attached to roll core
max. 50 mm
12 mm
Cardboard or plastic
dEVICE ELECTRICAL SPECIFICATIONS
Power supply
models without interconnection module
models with interconnection module
from 5 Vdc to 8 Vdc (optional external power supply)
from 9 Vdc to 42 Vdc (optional external power supply)
Medium consumption (3)
models without interconnection module
models with interconnection module
52
from 1 A to 1,37 A
from 0,85 A to 0,20 A
Stand-by consumption
models without interconnection module
0,085 A
models with interconnection module
0,097 A
ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.963GE020000003 (OPTIONAL)
Power supply voltage
Frequency
from 100 Vac to 240 Vac
from 50 Hz to 60 Hz
Current (output)
2.5 A
Power
60W
ENVIRONMENTAL CONdITIONS
Operating temperature
Relative humidity
Storage temperature
Storage relative humidity
from 0°C to +60°C
from 10% Rh to 85% Rh
from -20 °C to +70 °C
from 10% Rh to 90% Rh
NOTES:
(1) : Control board.
(2) : Respecting the regular schedule of cleaning for the device components.
(3) : Referred to a standard CUSTOM receipt (L=10cm, density = 12,5% dots on).
53
7.2 Character speciications in ESC/POS™ emulation
Character set
Character density
3
11 cpi
15 cpi
20 cpi
Number of columns
46
59
83
Chars / sec
402
516
726
Lines / sec
8,75
8,75
8,75
2,25 x 3
1,625 x 3
1,25 x 3
Characters (L x H mm)-Normal
7.3
Device dimensions
Length
148 mm
Height
97,8 mm
Width
models without interconnection module
71,7 mm
models with interconnection module
89,1 mm
Weight
models without interconnection module
390 g
models with interconnection module
510 g
NOTE: All the dimensions shown in following igures are in millimetres.
54
Models without interconnection module
1,6
65
152,2
6,5
65,2
97,8
Ø
144
5
3,
g
in
fix
37
35
35
t
in
po
Ø
3,5
int
po
g
in
fix
3,5
35
Ø
int
po
g
in
fix
46,8
93,3
3 maximun panel thickness
148
55
Models with interconnection module
1,6
65
152,2
6,5
82,6
77,3
65,2
3 maximun panel thickness
148
97,8
93,3
144
56
7.4
Power supply dimensions cod.963GE020000003 (optional)
Length
127 mm
Height
35,5 mm
Width
56 mm
35,5
NOTE:
All the dimensions shown in following igures are in millimetres.
AC INLET
56
N.C
2 1
3
GNd
+24V
127
dC OUTPUT WIRE
57
7.5
Character sets in ESC/POS™ emulation
The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the
device.
To know the coding tables actually present on the device, you need to print the font test (see par.2.5).
You can set font and coding table by using the commands (see the Commands Manual of the device) or using the “Code
Table” and the “Chars / Inch” parameters during the Setup procedure (see par.5.4).
The following is the full list of coding tables that can be installed on the device.
<Code Table>
58
Coding table
<Code Table>
Coding table
0
PC437: Usa, Standard Europe
33
WPC775: Baltic Rim
1
Katakana
34
PC855: Cyrillic
2
PC850: Multilingual
35
PC861: Icelandic
3
PC860: Portuguese
36
PC862: Hebrew
4
PC863: Canadian-Frech
37
PC864: Arabic
5
PC865: Nordic
38
PC869: Greek
11
PC851: Greek
39
ISO8859-2: Latin2
12
PC853: Turkish
40
ISO8859-15: Latin9
13
PC857: Turkish
41
PC1098: Farsi
14
PC737: Greek
42
PC1118: Lithuanian
15
ISO8859-7: Greek
43
PC1119: Lithuanian
16
WPC1252
44
PC1125: Ukrainian
17
PC866: Cyrillic #2
45
WPC1250: Latin2
18
PC852: Latin2
46
WPC1251: Cyrillic
19
PC858: Euro
47
WPC1253: Greek
20
KU42: Thai
48
WPC1254: Turkish
21
TIS11: Thai
49
WPC1255: Hebrew
26
TIS18: Thai
50
WPC1256: Arabic
30
TCVN-3: Vietnamese
51
WPC1257: Baltic Rim
31
TCVN-3: Vietnamese
52
WPC1258: Vietnamese
32
PC720: Arabic
53
KZ-1048: Kazakhstan
8
CONSUMABLES
The following table shows the list of available consumables for device:
dESCRIPTION
COdE
67300000000309
THERMAL PAPER ROLL
wight = 55g/m2
width = 112mm
Ø external = 48mm
Ø core = 12mm
59
60
9
ACCESSORIES
The available accessories for the device are listed in the following table:
dESCRIPTION
COdE
963GE020000003
POWER SUPPLY
(for technical speciication, see paragraph 7.1)
models without interconnection module
44000000002500
CABLES KIT
POWER SUPPLY + SERIAL/TTL INTERFACE 5-8 VOLT
976GJ020000001
INTERCONNECTION MOdULE
(see paragraphs 9.1)
models with interconnection module
22600000000012
POWER SUPPLY CABLE
61
9.1 Interconnection module (models without interconnection module)
An interconnection module kit (cod.976GJ020000001) is available for the device.
The kit includes (see igure):
1. Interconnection board
2. No.3 ixing screws for interconnection board
3. No.3 ixing screws for rear cover
4. Rear cover
5. Instruction sheet
1
2
3
4
5
NOTE:
To assemble the interconnection module, refer to the instruction sheet provided with the kit.
62
10
TECHNICAL SERVICE
In case of failure, contact the Technical Service by sending an e-mail to [email protected] detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
3
XXXXXXXXXXXXXX
Rx
0000000000000000000
Write down the data printed
on the product label (see paragraph 2.4)
2
FW
[email protected]
Customer Service Department
Send an e-mail to the Technical Service,
with the data collected
PLUS4 printer
SCOdE. <code>
-
rel 1.00
PRINTER SETTINGS
PRINTHEAd SELFTEST
1 •••••••••• 832
PRINTHEAd WORKING GOOd!
PRINTER TYPE ....................................PLUS4
PRINTING HEAd TYPE ........................<type>
INTERFACE ..........................................USB
PROGRAM MEMORY TEST.................OK
dYNAMIC RAM TEST...........................OK
EEPROM TEST.....................................OK
HEAd VOLTAGE
[V] = 07,00
Print a Setup report (see paragraph 5.1)
The Setup report shows
the firmware release
63
Rev.1.00
Part Number : 76200000003800
CUSTOM S.p.A.
World Headquarters
Via Berettine, 2 - 43010 Fontevivo, Parma ITALY
Tel. +39 0521 680111 - Fax +39 0521 610701
[email protected] - www.custom.biz
All rights reserved
www.custom.biz
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