Your mobile ...................
Answer/Send a call
Press: Enter Call log
Press and hold: Enter Fake call
For more information about how to use the phone, please go to
www.alcatelonetouch.com to download complete user manual.
Also on our website you can find helpful FAQs, realize software
upgrade, etc.
Press: End a call
Return to the Home screen
Press and hold: Power on/off
Left softkey
This product meets applicable national
SAR limits of 1.6 W/kg. The specific
maximum SAR values can be found
in the RADIOWAVES section of this
user guide.
Right softkey
Press to enter Facebook main menu
Navigation key:
Menu/Confirm an option
Left softkey
Right softkey
Facebook key
Wi-Fi key
Answer/Send call
Call log (Idle screen)
Bluetooth status (Connected to an audio device).
Flight mode.
Delete one by one (press)
Delete one by one quickly (press and hold)
Headset connected.
You may access this menu using the following options:
• Access from the main menu by selecting "Messages".
• Select
Consulting your contacts
You can access to this function by selecting "Contacts" from the main
For dual SIM model, the complete contacts of both SIM1 and SIM2 are
available in this menu (1).
from widget bar, and then enter the sub-menu you
Write message
You can select "Messages\Write new SMS/MMS" from the main
menu or access from widget
to write text/multimedia message.
For dual SIM model, you can type a message and select to send it to
a recipient in either the SIM1 or SIM2 directory (1). One or more
recipients can be added from contact list and you can remove a
recipient by pressing Delete key. Press "Contacts" through
to multi-select recipients from Contacts.
An SMS will be converted to MMS automatically when images, videos
are inserted.
An SMS message of more than a certain number of
characters (the number of characters depends on
your language) will be charged as several SMS. An
MMS message containing photos and/or sounds may
also be billed as more than one message. Specific
letters (accent) will increase the size of the SMS,
this may cause multiple SMS to be sent to your
Adding a contact
You can add a new contact to phone or SIM card by selecting "Add
• Select
from main menu
• Press
key from Home screen
• Select
from widget bar, and then enter the sub-menu you require.
Available options
Alarm or appointments programmed.
When you press "Options", you can have access to View, Send
message, Save to Contacts, Edit before call, Add to Blacklist,
Add to Whitelist, Delete etc.
EDGE connection status (Activated).
Missed calls.
EDGE connecting.
English - CJB271AALAAN
3020D only
IP4720_ALCATEL 3020G_3020D_QG_Eng_USA_06_131106.indd 1
Home screen
Widget bar
Connect the battery charger to your phone and outlet respectively.
To reduce power consumption and energy waste, when battery
is fully charged, disconnect your charger from the plug; switch
off Bluetooth or background-running applications when not in
use; reduce the backlight time, etc.
Radio is on.
Images ......................
Videos .......................
FM radio ..............
Your phone is equipped with a radio (1) with RDS (2) functionality. You
can use the application as a traditional radio with saved channels or
with parallel visual information related to the radio program on the
display, if you tune to stations that offer Visual Radio service. You can
listen to it while running other applications.
3020D only
If your phone is covered by the network, dial emergency number
and press the
key to make an emergency call. This works even
without a SIM card and without typing the PIN code or unlocking
the keypad.
You must insert your SIM card to make phone calls. Please power off
your phone and remove battery before inserting or removing the SIM
Level of network reception.
Voicemail message arrived.
Widgets are convenient shortcuts for quick access from the Home
You can customize widget bar by "Settings\Phone settings\Widget
Music .........................
Power on your phone
Hold down the
Power off your phone
Hold down the
Change wallpaper
To access your voicemail, hold down the
Receiving a call
When you receive an incoming call, press the
then hang up using the
key until the telephone powers on.
Calling your voicemail (1)
key to talk and
Available functions during the call
During a call, you can use your contacts, text messages, etc. without
hanging up or dropping the call.
key from the Home screen.
You can select a folder to choose one image as favorite wallpaper by
selecting "Options\Set as\Wallpaper".
Contains all video clips (stored in "My videos") in phone or SD card
and enables you to play, send, set as power on/off display, delete,
rename, etc.
You can access the function using the following options:
Making a call
Dial the desired number then press the
key to place the call. If
you make a mistake, you can delete the incorrect digits by pressing
the key.
To hang up the call, press the
Removing and inserting the SIM card
Call forwarding activated: your calls are forwarded.
Sending a MMS.
A library links to the images (stored in "My images") in phone or SD
card, set as Wallpaper, Power on/off display, and Incoming call image,
or sent by MMS, Bluetooth.
Call log .....................
Insert and click the battery into place, then close the telephone cover.
Unclip the cover, then remove the battery.
Charging the battery
In 3020D:
SD card scanning completed.
You can access this feature from the main menu by selecting "Music".
You will have full flexibility of managing music both on your mobile
and SD card.
Calls ..............................
Making an emergency call
Contacts ...................
Removing and installing the battery
Keypad locked.
Removing or installing the back cover
Bluetooth status (Activated).
In idle screen:
Press and hold: Lock the keypad
In edit mode:
Press: input space
Press and hold: switch language
Switch on/
Switch off
End call
Vibrate alert
(press and hold)
Fn key
In edit mode:
Press once: Input a top-half character
Press twice: Lock the keyboard in top-half key
input mode, then press again to unlock top-half
character input mode
Access your voicemail (press and hold)
Getting started ..............
MMS unread.
(Flickering) Message list is full: your phone cannot
accept any new messages. You must access the message
list and delete at least one message on your SIM card.
MMS receipt in progress.
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
SMS unread.
Vibrate alert: your phone vibrates, but does not ring
or beep with the exception of the alarm.
Enter Wi-Fi list and refresh
Silence mode: your phone does not ring, beep or
vibrate with the exception of the alarm.
Battery charge level.
In edit screen:
Press: Switch the uppercase and lowercase
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 10 mm
from the body to ensure compliance
with RF exposure requirements. Note
that the product may be transmitting
even if you are not making a phone call.
Status bar icons
In 3020G:
Move cursor to the next line
In idle screen:
Press to access shortcuts
Fn + B: Access to Bluetooth
Fn + M: Access to Music
Fn + P: Access to Profiles
Fn + S: Access to Settings
Navigation key
Confirm an option (press the middle of the key)
Quick Start Guide
The quality of the radio depends on the coverage of the radio station in
that particular area.
Depending on your network operator and market.
Wap ......................
Access Wap options: Homepage, Bookmarks, Go to URL, Last
wap address, Recent pages, Offline pages, Service inbox,
The icons and illustrations in this guide are provided for informational
purposes only.
My files ..................
You will have an access to all audio and visual files stored in phone or
SD card in My files.
Inserting and removing the memory card:
Profiles ..................
Depending on your network operator.
To release the MicroSD card holder, slide it in the direction of the
arrow and lift it. Then insert the MicroSD card with the golden
contact downward. Finally, turn down the MicroSD holder and slide it
in the opposite direction to lock it.
Bluetooth® ...........
Wi-Fi ....................
To access this function, press
or press
Once you enter this menu from main menu, there is a monthly-view
calendar for you to keep track of important meetings, appointments,
etc. Days with events entered will be marked in color.
Access this feature by pressing "Menu" through Left softkey from the
Home screen to enter the main menu, then selecting "Bluetooth".
With this menu, you may personalize ringtones for different events
and environments.
Calendar ..............
Calculator ............
Voice alarm ........
World clock ........
Recorder ..............
Settings ...............
You can create a note in text format by accessing “Notes” from the
main menu.
Dual SIM Settings (1)
• Only SIM1 activated Only keep SIM1 active.
• Dual SIM activated
Call filter .............
Enable blacklist, all callers in the list will be automatically blocked.
Enable whitelist, only callers in the list can be connected.
Games (1) ..............
Services ...............
Facebook (1)..........
Facebook is a social utility that connects people with friends and
others who work, study and live around them. It provides a number
of features with which users interact, such as Wall, Pokes, etc.
To open an account online, please go to: http://m.facebook.com/.
Twitter (2) .............
Twitter is a social networking and microblogging service that has
gained notability and popularity worldwide. This feature enables
phone users to exchange news updates and ideas with a community
in the form of messages or posts. Posts are displayed on the
author's profile page and delivered to the author's subscribers or
To open an account online, please go to: http://m.twitter.com/.
Enables you to download favorite games to your phone.
From the main menu, select the menu icon
and select the function
of your choice in order to customize your telephone: Phone
settings, Call settings, Security, Network, Connectivity,
Regulatory & Safety, Restore default.
Notes ....................
Contact your network operator to check service availability.
Fake call ..............
This program enables you to call yourself by simulating a caller
number/name, ringtone at a scheduled time. It helps you to politely
escape from social situations at any time you wish. This call can be
rejected by key
. Activate a fake call by "Fake call mode\
The World clock shows current local time and the time zone in
different cities.
Accessing "Recorder" from the main menu allows you to make voice
or sound recordings.
Your mobile phone has a built-in alarm clock with a snooze feature.
Alarm ..................
With this menu, you may create the voice file and set it as the alarm.
Access this feature by selecting "Calculator" from the main menu.
Enter a number, select the type of operation to be performed using
the navigation keys, and enter the second number, then select "=" to
display the result.
Camera .................
Your mobile phone is fitted with a camera for taking photos and
shooting videos that you can use in different ways:
• store them as your creations in SD card or phone.
• send them in a multimedia message (MMS) to a mobile phone.
• send them directly by MMS, Bluetooth.
• customize your Home screen.
• select them as incoming call image to a contact in your Contacts.
Apps (1) ...................
Apps store is an online software store, where you can download and
install applications and games to your phone.
Place the SIM card with the chip facing downwards and slide it into its
housing. Make sure that it is correctly inserted. To remove the card,
press and slide it out.
Mobile TV (3) ........
You have to plug in headset before enjoy the mobile TV programs.
The first time to use Mobile TV, you’d better set your region
correctly in order to find your local TV programs. You are free for
volume controlling, channels searching, etc.
Contact your network operator to check service availability.
Keep both of your SIM cards active.
• Only SIM2 activated Only keep SIM2 active.
Converter ...........
to enter the main menu, and select
You can use the Weight and Length conversion by selecting the unit
you wish to convert, then press to input the digits. Finally confirm
with "OK".
3020D only.
You need to download the application to your phone for the first time.
May cause additional network charges for data flow to download this
Depending on your network operator.
You need to download the application to your phone for the first time.
May cause additional network charges for data flow to download this
3020G only.
Making the most of
your mobile ...............
Mobile Upgrade
Using Mobile Upgrade tool you can update your phone’s
software from your PC.
Download Mobile Upgrade from ALCATEL website (www.
alcatelonetouch.com) and install it on your PC. Launch the
tool and update your phone by following the step by step
instructions (refer to the User Guide provided together with
the tool).
Your phone’s software will now have the latest software.
Latin input mode .......
There are two text entry methods that can be used to write
- Normal: this mode allows you to type a text by choosing a letter or
a sequence of characters.
- Predictive with the Zi mode: This mode speeds up the writing of your
Keypad inputting:
Fn key
Press once: Input a top-half character
Press twice: Lock the keyboard in top-half key
input mode, then press again to unlock top-half
character input mode
Space key
Shift key
Press: input space
Fn+Space: switch input mode
In abc (Multitapabc) input mode:
Press once: only switch one character from
minuscule to uppercase
Press twice: lock uppercase input mode
Press once: unlock the uppercase
In eZiabc (Smartabc) input mode:
Press once: to eZi Abc
Press twice: to eZi ABC
Del key
Press: delete one by one
Press and hold: delete one by one quickly
General information ....... TCT Mobile (US), Inc.
• Website: www.alcatelonetouch.com
Warranty ..........................
• Facebook: http://www.facebook.com/alcatelonetouchusa
• Twitter: http://www.twitter.com/alcatel1touch
• Hot Line Number: In the United States, call 877-7023444 for technical support.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and
other languages according to availability on our server: www.
Your telephone is a transceiver that operates on GSM in quad-band
with 850/900/1800/1900 MHz.
Protection against theft
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place. It
may be requested by the police or your operator if your mobile
phone is stolen.
There may be certain differences between the user manual
description and the mobile phone’s operation, depending on the
software release of your mobile phone or specific operator
TCT Mobile shall not be held legally responsible for such differences,
if any, nor for their potential consequences, which responsibility
shall be borne by the operator exclusively.
TCT Mobile (US), Inc. warrants to the original retail purchaser
of this wireless device that should this product or part thereof
during normal consumer usage and condition be proven to be
defective in material or workmanship that results in product
failure within the first twelve (12) months from the date of
purchase as shown on your original sales receipt from an
authorized sales agent. Such defect(s) will be repaired or
replaced (with new or rebuilt parts) at the company’s option
without charge for parts or labor directly related to the
Batteries, power adapters, and other accessories sold as in box
items are also warranted against defects and workmanship that
results in product failure within the first six (6) months period
from the date of purchase as shown on your original sales
receipt. Such defect(s) will be repaired or replaced (with new
or rebuilt parts) at the company’s option without charge for
parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if
any of the following conditions occur:
• Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the
geographical area where your phone is used;
• Connection to any equipment not supplied or not recommended
by TCT Mobile (US), Inc.;
• Modification or repair performed by individuals not authorized
by TCT Mobile (US), Inc. or its affiliates;
• Changes to the device operating system by the user or third
party applications;
• Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device’s event labels or
serial numbers (IMEI);
Contact your network operator to check service availability.
IP4720_ALCATEL 3020G_3020D_QG_Eng_USA_06_131106.indd 2
Safety and use...................
We recommend that you read this chapter carefully before using your
mobile phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
Given that studies show that using a mobile phone while driving a
vehicle constitutes a real risk, even when the hands-free kit is used
(car kit, headset...), drivers are requested to refrain from using their
mobile phone when the vehicle is not parked. Check the laws and
regulations on the use of wireless mobile phones and their accessories
in the areas where you drive. Always obey them. The use of these
devices may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headphone to listen
to music or to the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or within an
airbag deployment area,
- check with your car dealer or the car manufacturer to make sure that
the car’s electronic devices are shielded from mobile phone RF energy.
You are advised to switch off the mobile phone from time to time to
optimize its performance.
Remember to abide by local authority rules of mobile phone use on
Operational Warnings: Obey all posted signs when using mobile
devices in public areas.
Follow Instructions to Avoid Interference Problems: Turn off your
mobile device in any location where posted notices instruct you to do
so. In an aircraft, turn off your mobile device whenever instructed to
do so by airline staff. If your mobile device offers an airplane mode or
similar feature, consult airline staff about using it in flight.
Switch the mobile phone off when you are in health care facilities,
except in designated areas. As with many other types of equipment
now in regular use, mobile phones can interfere with other electrical
or electronic devices, or equipment using radio frequency.
Switch the mobile phone off when you are near gas or flammable liquids.
Strictly obey all signs and instructions posted in a fuel depot, gas station,
or chemical plant, or in any potentially explosive atmosphere.
When the mobile phone is switched on, it should be kept at least 15
cm from any medical device such as a pacemaker, a hearing aid or
insulin pump. In particular when using the mobile phone you should
hold it against the ear on the opposite side to the device, if any.
• Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the
mandatory warranty provided by your jurisdiction. In no event
shall TCT Mobile (US), Inc. or any of its affiliates be liable for
incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent
those damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so
the preceding limitations or exclusions may not apply to you.
guarantee that interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/ TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the condition that this device does not cause harmful
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can be used in
positions other than against your ear. In such circumstances the device
will be compliant with the guidelines when used with headset or usb
data cable. If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions the mobile
phone at least 10 mm away from the body.
Read and follow the directions from the manufacturer of your
implantable medical device. If you have any questions about using your
mobile device with your implantable medical device, consult your
healthcare provider.
To avoid hearing impairment, answer the call before holding your
mobile phone to your ear. Also move the handset away from your ear
while using the “hands-free” option because the amplified volume
might cause hearing damage.
It is recommended to have proper supervision while small children
use your mobile phone.
When replacing the cover please note that your mobile phone may
contain substances that could create an allergic reaction.
Always handle your mobile phone with care and keep it in a clean and
dust-free place.
Do not allow your mobile phone to be exposed to adverse weather
or environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +55°C (131°F) (the max value
depends on device, materials and housing paint/texture).
Over 55°C (131°F) the legibility of the mobile phone’s display may be
impaired, though this is temporary and not serious.
Do not open or attempt to repair your mobile phone yourself.
Do not drop, throw or try to bend your mobile phone.
Do not use the mobile phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCT Mobile Limited and its affiliates and are
compatible with your mobile phone model.TCT Mobile Limited and its
affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
Your mobile phone should not be disposed of in a municipal waste.
Please check local regulations for disposal of electronic products.
Remember to make back-up copies or keep a written record of all
important information stored in your mobile phone.
Some people may suffer epileptic seizures or blackouts when exposed
to flashing lights, or when playing video games. These seizures or
blackouts may occur even if a person never had a previous seizure or
blackout. If you have experienced seizures or blackouts, or if you have
a family history of such occurrences, please consult your doctor
before playing video games on your mobile phone or enabling a
flashing-lights feature on your mobile phone. Parents should monitor
their children’s use of video games or other features that incorporate
flashing lights on the mobile phones. All persons should discontinue
use and consult a doctor if any of the following symptoms occur:
convulsion, eye or muscle twitching, loss of awareness, involuntary
movements, or disorientation. To limit the likelihood of such
symptoms, please take the following safety precautions:
- Play at the farthest distance possible from the screen.
When you play games on your mobile phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck, or other
parts of your body. Follow these instructions to avoid problems such
as tendinitis, carpal tunnel syndrome, or other musculoskeletal
- Take a minimum of a 15-minute break every hour of game playing.
- If your hands, wrists, or arms become tired or sore while playing, stop
and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
Please note that you must respect the laws and regulations in force in
your jurisdiction or other jurisdiction(s) where you will use your mobile
phone regarding taking photographs and recording sounds with your
mobile phone. Pursuant to such laws and regulations, it may be strictly
forbidden to take photographs and/or to record the voices of other
people or any of their personal attributes, and reproduce or distribute
them, as this may be considered to be an invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization be
obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone (including
the operator) disclaim any liability which may result from the improper
use of the mobile phone.
Before removing the battery from your mobile phone, please make
sure that the mobile phone is switched off.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in a battery,
- Do not burn or dispose of a used battery in the garbage or store it at
temperatures above 60°C (140°F).
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCT Mobile Limited and/or its affiliates.
This symbol on your mobile phone, the battery and the
accessories means that these products must be taken
to collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in
the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge. All products with
this sign must be brought to these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary
bins if your jurisdiction or your region has suitable recycling and
collection facilities; instead they are to be taken to collection points
for them to be recycled.
In the United States you may learn more about CTIA’s Recycling
Program at www.recyclewirelessphones.com
Home A.C./ Travel chargers will operate within the temperature range
of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment
use. Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.
They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: Input: 100-240 V, 50/60 Hz, 150 mA
Output: 5 V, 550 mA
Lithium 850 mAh
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radio-frequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the general
population. The guidelines are based on standards that were developed
by independent scientific organizations through periodic and thorough
evaluation of scientific studies. These guidelines include a substantial
safety margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit set by
public authorities such as the Federal Communications Commission of
the US Government (FCC), or by Industry Canada, is 1.6 W/kg averaged
over 1 gram of body tissue. Tests for SAR are conducted using standard
operating positions with the mobile phone transmitting at its highest
certified power level in all tested frequency bands.
Although the SAR is determined at the highest certified power level,
the actual SAR level of the mobile phone while operating can be
well below the maximum value. This is because the mobile phone is
designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the power output of the
mobile phone. Before a mobile phone model is available for sale to
the public, compliance with national regulations and standards must
be shown.
The highest SAR value for this model mobile phone when tested is 0.98
W/Kg for use at the ear and 0.98 W/Kg for use close to the body.
While there may be differences between the SAR levels of various
mobile phones and at various positions, they all meet the government
requirement for RF exposure. For body-worn operation, the mobile
phone meets FCC RF exposure guidelines provided that it is used with
a non-metallic accessory with the handset at least 10 mm from the
body. Use of other accessories may not ensure compliance with FCC
RF exposure guidelines.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site: http://
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned, they
might choose to limit their own or their children’s RF exposure by
limiting the length of calls, or using “hands-free” devices to keep mobile
phones away from the head and body. (fact sheet n°193). Additional
WHO information about electromagnetic fields and public health are
available on the following website: http://www.who.int/peh-emf.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
Troubleshooting ...............
My phone cannot charge properly
• Make sure you are using an ALCATEL ONE TOUCH battery and
the charger from the box
• Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions 0°C
(32°F) to 40°C (104°F)
• When abroad, check that the voltage input is compatible
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the send key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM
card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service
• Make sure this feature does not require an ALCATEL ONE TOUCH
The flickering
icon is displayed on my standby screen
• You have saved too many short messages on your SIM card; delete
some of them or archive them in the phone memory
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge (
) the battery for optimal
• Avoid storing large amounts of data in your phone as this may affect
its performance.
• Use User Data Format and the Mobile Upgrade tool to perform
phone formatting, (to reset User Data format, hold down # while
simultaneously pressing the power on/off key). ALL User phone data:
contacts, photos, messages and files, downloaded applications like
MRE games will be lost permanently.
and carry out the following checks:
How to obtain Support: Contact the customer care center by
calling (877-702-3444) or going to (http://www.alcatelonetouch.
com/usa/). We have placed many self-help tools that may help
you to isolate the problem and eliminate the need to send your
wireless device in for service. In the case that your wireless
device is no longer covered by this limited warranty due to time
or condition, you may utilize our out of warranty repair options.
My phone is frozen or cannot switch on
• Check the battery contacts, remove and reinstall your battery, then
turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format to reset the
phone or Mobile Upgrade to upgrade software
How to obtain Hardware Service within the terms of this
warranty: Create a user profile (alcatel.finetw.com) and then
create an RMA for the defective device. Ship the device with a
copy of the original proof of purchase (e.g. original copy of the
dated bill of sale, invoice) with the owner’s return address (No
PO Boxes accepted), wireless carrier’s name, alternate daytime
phone number, and email address with a complete problem
description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless
device to the repair center. TCT Mobile (US), Inc. is not
responsible for devices that do not arrive at the service center
or are damaged in transit. Insurance is recommended with
proof of delivery. Upon receipt, the service center will verify the
warranty conditions, repair, and return your device to the
address provided in the RMA. Check the warranty repair status
by going online with the RMA number on web portal.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to reset the
phone or Mobile Upgrade to upgrade software
My phone turns off by itself
• Check whether your phone is locked when not in use, and make sure
you don't accidentally turn off your phone when locking it by pressing
the power key.
• Check the battery charge level
• If it still does not work, please use User Data Format to reset the
phone or Mobile Upgrade to upgrade software
My phone cannot connect to a network or “No service” is
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box
• Make sure that the internet access service of your SIM card is
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or scratched
• Make sure the service of your SIM card is available
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM
card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the navigation
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone
is clean
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional or
personal directories)
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered in
• Try later if the network is busy
I am unable to send and receive MMS
• Check your phone memory availability as it might be full
• Contact your network operator to check service availability and
check MMS parameters
• Verify the server center number or your MMS profile with your
• The server center may be swamped, try again later
is a registered trademark of Obigo AB.
microSD Logo is a trademark.
The Bluetooth® word mark and logos are owned
by the Bluetooth SIG, Inc. and any use of such
marks by TCT Mobile Limited and its affiliates is
under license. Other trademarks and trade
names are those of their respective owners.
ALCATLE 3020G/3020D
Bluetooth QD ID B020475
eZiText™ and Zi™ are trademarks of Zi
Corporation and/or its Affiliates.
Facebook and the f Logo are trademarks of
Facebook, Inc., and are used under license.
Twitter and the T Logo are trademarks of
Twitter, Inc., and are used under license.
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
Hearing Aid Compatibility (1)
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible with
their hearing devices.
This device is HAC M3 compatible. Reference ANSI C63.19-2007
For more information please visit our website http://www.
FCC ID: RAD414(3020G), RAD415(3020D)
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your
• Make sure that you have selected the country prefix when calling
a foreign country
3020G only.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key)
I am unable to connect my phone to my computer
• Make sure that you’re using the right cable from the box
I am unable to download new files
• Make sure there is sufficient phone memory for your download
• Select the microSD card as the location to store downloaded files
• Check your subscription status with your operator
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users
• Make sure that the two phones are within Bluetooth’s detection
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3 hours)
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication
• Switch on the backlight upon request
• Deactivate Bluetooth when not in use
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCT Mobile Limited.
All rights reserved © Copyright 2013
TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter
material or technical specification without prior
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
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