Qsan XCubeNAS XN5004R Owner's Manual

XN5004R Hardware
Owner’s Manual
QSAN Technology Inc.
www.qsan.com
© Copyright 2017 QSAN Technology, Inc. All rights reserved.
No part of this document may be reproduced or transmitted without written permission from QSAN Technology, Inc
Edition 1.0 (April 2017)
This edition applies to QSAN XCubeNAS XN5004R NAS storage systems. QSAN believes the
information in this publication is accurate as of its publication date. The information is subject to
change without notice.
Trademarks
QSAN, the QSAN logo, XCubeNAS, and QSAN.com are trademarks or registered trademarks of QSAN
Technology, Inc.
Intel, Xeon, Pentium, Core, Celeron and Intel Inside logo are trademarks of Intel Corporation in the United
States and other countries.
Other trademarks and trade names used in this document to refer to either the entities claiming the
marks and names or their products are the property of their respective owners.
Notices
The Information contained in this manual has been reviewed for accuracy. It may include
typographical errors or technical inaccuracies. Changes are made to the document
periodically. These changes will be incorporated in new editions of the publication. QSAN may
make improvements or changes in the products. All features, functionality, and product
specifications are subject to change without prior notice or obligation. All statements,
information, and recommendations in this document do not constitute a warranty of any kind,
express or implied.
Any performance data contained herein was determined in a controlled environment.
Therefore, the results obtained in other operating environments may vary significantly. Some
measurements may have been made on development-level systems and there is no
guarantee that these measurements will be the same on generally available systems.
Furthermore, some measurements may have been estimated through extrapolation. Actual
results may vary. Users of this document should verify the applicable data for their specific
environment.
This information contains examples of data and reports used in daily business operations.
To illustrate them as completely as possible, the examples include the names of individuals,
companies, brands, and products.
All of these names are fictitious and any similarity to the names and addresses used by an
actual business enterprise is entirely coincidental.
Regulatory Statements
CE Statement
This device has been shown to be in compliance with and was tested in accordance with the
measurement procedures specified in the Standards and Specifications listed below.
Technical Standard:
EMC DIRECTIVE 2014/30/EU Class A
(EN55032 / EN55024)
Notices
i
FCC Statement
This device complies with Part 15 of the FCC Rules. The Operation is subject to the following
two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and uses in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
Notice: The changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equivalent.
BSMI Statement
VCCI Statement
A
VCCI-A
KCC Statement
A
(
)
(A
)
,
.
(This equipment has approved for EMC on purpose of business use and there is possible for
radio interference for home use.)
ii
© Copyright 2016 QSAN Technology, Inc. All Right Reserved.
Safety Warnings
1.
The XCubeNAS can operate normally in the temperature of 0ºC~40ºC (31.99 ~
103.99°F). Please make sure the environment is well-ventilated.
2.
The power cord and devices connected to the XCubeNAS must provide a correct supply
voltage (100-240V~/ 5A-2.5A, 50-60Hz).
3.
Do not place the XCubeNAS in direct sunlight or near chemicals. Make sure the
temperature and humidity of the environment are in the optimized level.
4.
Place the product right side up at all times.
5.
Unplug the power cord and all connected cables before cleaning. Wipe the XCubeNAS
with a dry towel. Do not use chemical or aerosol to clean the NAS.
6.
Do not place any objects on the XCubeNAS for the server’s normal operation and to avoid
overheat.
7.
Use the screws provided in the product package to lock the hard disks in the XCubeNAS
when installing hard disks for proper operation.
8.
Do not place the XCubeNAS near any liquid.
9.
Do not place the XCubeNAS on any uneven surface to avoid falling off and damage.
10. Do no place the XCubeNAS on the ground and do not step on the system to prevent any
potential damages.
11. Make sure the voltage is correct in the location where the XCubeNAS is installed. Contact
the distributor or the local power supply company for the information.
12. Do not place any object on the power cord.
13. Do not attempt to repair the XCubeNAS in any occasions. Improper disassembly of the
product may expose the users to electric shock or other risks. For any inquiries, please
contact the distributor.
14. To remove all electrical current from the device, ensure that all power cords are
disconnected from the power source.
15. The XCubeNAS should only be installed in restricted access location such as in the
server room and maintained by the qualified service person. The server room is locked
by key or keycard, or other means of security access and only a qualified service person
is allowed to enter the server room.
Notices
iii
CAUTION: (English)
Replacing incorrect type of battery will have the risk of explosion. Please
replace the same or equivalent type battery use and dispose of used
batteries according to the instructions.
INFORMATION:
QSAN provides a limited warranty for QSAN-branded hardware products:

System hardware and peripheral product (s): 3 years limited warranty
from date of original purchase.
For more detail warranty policy, please refer to QSAN official website:
https://www.qsan.com/en/warranty.php
iv
© Copyright 2016 QSAN Technology, Inc. All Right Reserved.
Table of Contents
Notices ........................................................................................................................................... i
Regulatory Statements .................................................................................................................... i
Safety Warnings ..............................................................................................................................iii
Preface .......................................................................................................................................... 1
About This Manual .......................................................................................................................... 1
Related Documents ......................................................................................................................... 1
Technical Support ........................................................................................................................... 2
Information, Tip and Caution .......................................................................................................... 2
Conventions ..................................................................................................................................... 3
1.
Overview ............................................................................................................................... 4
1.1.
1.2.
2.
Hardware Overview ............................................................................................................. 7
2.1.
2.2.
2.3.
3.
Package Contents ............................................................................................................... 4
XN5004R Product Overview ............................................................................................... 5
Front and Rear Panel .......................................................................................................... 7
System Disk Drive Numbering ........................................................................................... 8
Disk Drive Form Factors ..................................................................................................... 9
Install the System Hardware ............................................................................................ 10
3.1.
3.2.
3.3.
3.4.
3.5.
3.6.
3.7.
3.8.
Install the Disk Drive in the Tray....................................................................................... 10
Upgrade Memory .............................................................................................................. 16
Install the Optional Adapter Card..................................................................................... 20
Replace System Fan ......................................................................................................... 23
Replace Malfunctioning PSU............................................................................................ 25
Install the Rail Kits ............................................................................................................ 26
Connect the System to the Host ...................................................................................... 29
Start Up Your System........................................................................................................ 30
4.
Discover and Install QSM.................................................................................................. 32
5.
Restart/Shutdown/Logout QSM ...................................................................................... 36
6.
Reset to Default ................................................................................................................. 38
7.
LED Indicator Table ........................................................................................................... 41
8.
Buzzer Indicator Table ...................................................................................................... 44
9.
Deployment Topology ....................................................................................................... 45
9.1.
Expansion Configuration Rules ........................................................................................ 45
Contents
v
9.2.
Cabling the System ........................................................................................................... 45
10. Quick Maintenance............................................................................................................ 48
10.1.
10.2.
Replace Fan Module ......................................................................................................... 49
Replace Power Supply Unit .............................................................................................. 50
11. Support and Other Resources .......................................................................................... 52
11.1.
11.2.
Getting Technical Support ................................................................................................ 52
Documentation Feedback ................................................................................................ 53
Appendix ..................................................................................................................................... 54
End-User License Agreement (EULA) .......................................................................................... 54
Recommended Optional Module List .......................................................................................... 57
Expansion Enclosure List.............................................................................................................. 58
vi
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Preface
About This Manual
This manual provides technical guidance for designing and implementing QSAN XN5004R
system, and it is intended for use by system administrators, NAS designers, storage
consultants, or anyone who has purchased this product and is familiar with servers and
computer networks, network administration, storage system installation and configuration,
network attached storage management and relevant protocols.
CAUTION:
Do NOT attempt to service, change, disassemble or upgrade the
equipment’s components by yourself. Doing so may violate your warranty
and expose you to electric shock. Refer all servicing to authorized service
personnel. Please always follow the instructions in this owner’s manual.
Related Documents
There are related documents which can be downloaded from the website.

XCubeNAS QIG (Quick Installation Guide): https://www.qsan.com/en/download.php

Compatibility Matrix: https://www.qsan.com/en/download.php

XCubeNAS QSM 3.0 user manual: https://www.qsan.com/en/download.php

Online FAQ: https://www.qsan.com/en/faq.php

White Papers: https://www.qsan.com/en/download.php

Application Notes: https://www.qsan.com/en/download.php
1
Technical Support
Do you have any questions or need help troubleshooting a problem? Please contact QSAN
Support, we will reply to you as soon as possible.

Via the Web: http://www.qsan.com/en/contact_support.php

Via Telephone: +886-2-7720-2118 extension 136
(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)

Via Skype Chat, Skype ID: qsan.support
(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summertime: 09:30 - 01:00)

Via Email: [email protected]
Information, Tip and Caution
This manual uses the following symbols to draw attention to important safety and
operational information.
INFORMATION:
INFORMATION provides useful knowledge, definition, or terminology for
reference.
TIP:
TIP provides helpful suggestions for performing tasks more effectively.
CAUTION:
CAUTION indicates that failure to take a specified action could result in
damage to the system.
2
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Conventions
The following table describes the typographic conventions used in this manual.
Conventions
Description
Bold
Indicates text on a window, other than the window title, including
menus, menu options, buttons, fields, and labels.
Example: Click the OK button.
<Italic>
Indicates a variable, which is a placeholder for actual text provided by
the user or system.
Example: copy <source-file> <target-file>.
[ ] square
brackets
Indicates optional values.
Example: [ a | b ] indicates that you can choose a, b, or nothing.
{ } braces
Indicates required or expected values.
Example: { a | b } indicates that you must choose either a or b.
| vertical bar
Indicates that you have a choice between two or more options or
arguments.
/ Slash
Indicates all options or arguments.
underline
Indicates the default value.
Example: [ a | b ]
3
1.
Overview
Thank you for purchasing QSAN XN5004R. The XN5004R is a high-efficiency NAS system
which is designed for composite SMB and enterprise applications for enterprise and SMB
users. Before setting up your new XN5004R, please check the package contents to verify
those items below. Besides, make sure to read the safety instructions carefully.
1.1.
Package Contents
Main Unit *1
4
AC Power cord *2
RJ45 Cable *2
Screws for 3.5’’ drives (#6-32) *16
Screws for 2.5’’ drives (M3) *24
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
1.2.
XN5004R Product Overview
QSAN XN5004R is a powerful NAS system which is designed for both enterprise and SMB
users. The system hardware features the Intel Celeron CPU and up to 64GB of DDR4 RAM.
The additional PCIe slots also delivered to enhance the performance and scale up with
expansion enclosures. Combined with the latest hardware technology, the XN5004R is able to
fulfill various demands efficiently. Following is the feature list of XN5004R:

With Intel® Celeron® 2.9GHz Dual-Core Processor.

SATA 6Gb/s (backward compatible with SATA 3Gb/s) supported.

8GB DDR4 U-DIMM RAM (Max 16GB x 4 = 64GB).

Built-in 1GbE Network Interface *4.

4+2 (3.5’’ LFF1 *4 + 2.5’’ SFF2 *2) exclusive design with two SSD slots.

Additional PCIe slot for 10 GbE / 40 GbE / Thunderbolt 3.0 / SAS adapter card that can
demand high bandwidth and capacity expansion.

Tool-less design for chassis-opening, fan-module replacing and installing rail kit.
Following tables are hardware specifications of XN5004R.
Model Name
XN5004R
Form Factor
Rackmount, 1U 4bay
CPU
Intel® Celeron® 2.9GHz Dual-Core Processor
8GB DDR4 U-DIMM (Max 64GB)
RAM
Note: The pre-install memory modules may need to be replaced when expanding
the memory.
USB
USB 3.0 x4 (Rear)
USB 2.0 x1 (Front)
Flash
8GB USB DOM
HDMI
1
Tray type
3.5’’ HDD tray with lock x4
2.5’’ SSD tray x2
No. of Internal Hard Disks
4 (LFF disk) + 2 (SFF disk)
Max. Raw Capacity
10TB x4 + 2TB x2 (LFF=10TB, SFF= 2TB)
Hard Drive Interface
SATA 6Gb/s (backward compatible with SATA 3Gb/s)
Expansion Slot
PCIe Gen3x8 for 40 GbE / 10 GbE / SAS / Thunderbolt 3.0 adapter cards.
5
Ethernet Ports
PSU
1 GbE LAN (RJ45) x4
250W 1-1 redundant
100-240V~/ 5A-2.5A, 50-60Hz
Dimension
19” Rack mount
(H x W x D) (mm)
44 x 438 x 510
Agency Certifications
FCC Class A • CE Class A • BSMI Class A • VCCI Class A • RCM Class A •
KCC Class A
Note: Model specifications are subject to change without notice. Please refer to http://www.qsan.com for the latest information.
1
2
LFF : Large Form Factor / 3.5” disk drive
SFF : Small Form Factor / 2.5” disk drive
6
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
2.
Hardware Overview
This chapter outlines the key hardware components of the XN5004R system. After reading
this chapter, you will have a basic understanding of each XN5004R hardware component and
give you the ability to be able to successfully configure and operate your XN5004R system.
Following is the key components of XN5004R:
2.1.

Front and Rear Panel

System Disk Drive Numbering

Disk Drive Form Factors
Front and Rear Panel
The figure below contains the information about buttons and indicators modules.
Front Panel
Rear Panel
7
Table 2-1
Number
Descriptions of System Controls and Indicators.
Location
Description
1
Power Button/LED Indicator for Power Status
2
Unique Identifier (UID) Button/LED Indicator
3
System Access LED Indicator
4
5
Front
System Status LED Indicator
USB 2.0 Port
6
SATA SSD Slot
7
Disk Drive Power LED Indicator
8
Disk Drive Status LED Indicator
9
Power Supply Unit – Power Port
10
Power Supply Unit – PSU Indicator and Beep Off Button
11
Unique Identifier (UID) LED Indicator
12
Mute Button
13
14
Back
Reset Button
Console Port
15
Gigabit LAN Port
16
USB 3.0 Port
17
Additional PCIe Slot for Expansion (Gen3 x 8)
18
HDMI Port
For a better understanding of the related colors and behaviors of each indicator on the front
panel, please refer to the chapter 7., LED Indicator Table section.
2.2.
System Disk Drive Numbering
Figures below illustrate XN5004R system disk drive numbering.
8
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
2.3.
Disk Drive Form Factors
QSAN has tested and approved the popular SATA HDDs and SSDs models available on the
market, you have the highest flexibility to choose the most advanced HDDs or SSDs
available from the manufacturers or purchase the best cost/performance SATA HDDs or
SSDs from the market, it will significantly reduce your IT infrastructure investment cost.
Please refer to the following website for the compatibility of HDD and SSD:
https://www.qsan.com/en/download.php
Table 2-2
Supported Disk Drive Types
Form Factor
Number of Tray
Type1: 3.5” LFF Tray
4
Type2: 2.5” SFF Tray
2
Supported Drive Type
3.5’’/2.5’’ SATA HDD
2.5’’ SATA SSD
2.5’’ SATA SSD
TIP:
1. 2.5” SATA drives can also be installed on 3.5” LFF trays.
2. If you would like to maximize volume space with RAID being set, we
recommend that all your installed drives be the same size.
9
3.
Install the System Hardware
This chapter will show you the procedure of XN5004R hardware installation and initial
configuration.
3.1.
Install the Disk Drive in the Tray
3.1.1. Tools and Parts for Drive Installation
A screwdriver (Phillips #1)
At least one 3.5” or 2.5” SATA drive (please visit http://www.qsan.com for compatible
drive models).
CAUTION:
Please ensure that there is no data on the disk to prevent important data
being formatted.
3.1.2. LFF Disk Drive Description
Table 3-1
Front Side Components of LFF & SFF Disk Drive Trays.
Item Number
Description
10
1
Release Button
2
Disk Drive Lock
3
Carrier Handle
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
3.1.3. Install the Disk Drive (LFF)
1. Open the drive tray.
① Push the release button from right to left to open the carrier handle.
② Hold the carrier handle and pull out the disk drive tray, repeat the steps above to
remove other disk drive trays.
11
2. Install a 3.5’’ HDD into an LFF tray
① Place the drive on the tray
② Secure the drive from the four spots indicate below with four #6-32 screws provided
in the accessory box.
3. Install a 2.5’’ SSD into an LFF tray
① Place the drive in the blue area (shown below) of the tray.
② Turn the tray upside down and secure the drive from the bottom of the tray with four
M3 screws provided in the accessory box.
12
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
4. Install a LFF tray into the XCubeNAS.
① Insert the loaded drive tray into the empty drive bay all the way to the bottom until
the carrier handle can be closed.
② Push the disk drive lock from right to left to lock the drive tray.
TIP:
Make sure the tray is pushed in all the way, otherwise the drive might not
function properly.
5. Repeat the steps above to install all prepared drives.
13
3.1.4. Install the Disk Drive (SFF)
1. Remove the SFF tray from the system.
① Hold down the release button and pull out the disk drive tray from the XCubeNAS.
2. Install a 2.5’’ SSD into a SFF tray
① Place the SSD in the drive tray.
② Turn the tray upside down and secure the drive from the bottom of the tray with four
M3 screws provided in the accessory box.
14
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
3. Install a SFF tray into the system
① Insert the loaded drive tray into the empty drive bay all the way to the bottom until
you hear a “click” sound.
② Push the disk drive lock from left to right to lock the drive tray.
15
3.2.
Upgrade Memory
CAUTION:

The following instructions should only be performed by an authorized
and trained technician. Strictly adhere to the instructions to install a
RAM module on the NAS.

Before you start, please ensure that you turn off the NAS, disconnect
the power adapter, network cable(s), and also remove any other
device/cable that is attached to the NAS.
XN5004R is installed with two 4GB DDR4 memory module by default. If you want to install,
check, or remove a memory module on your XCubeNAS, please follow the steps as
illustrated below:
1. Shutdown your XCubeNAS and disconnect power adapter, network cable(s) or any other
device/cable that is attached to your system to prevent any possible damages.
2. Remove the rear top cover.
① Loosen the screw on the back of the XCubeNAS.
② Pull the rear top cover, and put it aside.
CAUTION:
When you remove the rear top cover, the sensitive internal components
are exposed. Please avoid touching anything other than the memory
module when you add or remove a memory module.
16
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
3. Insert a new memory module into the slot.
① Push the retaining clips on the slot out to the sides.
② Align the notch on the gold edge of the module with the notch in the memory slot.
③ Push down on the memory module with firm and even pressure. The retaining clips
will snap into position as the module is correctly inserted.
4. Put back the rear top cover you lifted in step 2.
① Align the pin at the side of the rear top cover with the slots on the chassis’ edge, and
push the rear top cover back in position.
② Put back and fasten the screw on the back of the XCubeNAS.
17
5. Remove memory module
① Follow step 1 and 2 above to shut down your XCubeNAS, and disconnect the cables,
and then remove the rear top cover.
② Disengage the memory retaining clips by pushing them outwards, and the module
will pop out of the slot.
③ Follow step 4 above to put back the top cover.
The following table is the suggested installation combination for memory.
Table 3-2
The Suggested Installation Combination for Memory.
Pair #1
Pair #2
Total Memory
Slot #1
Slot #3
Slot #2
Slot #4
4GB
4GB
-
-
8GB (Default)
4GB
4GB
4GB
4GB
16GB
8GB
8GB
-
-
16GB
8GB
8GB
8GB
8GB
32GB
16GB
16GB
-
-
32GB
16GB
16GB
16GB
16GB
64GB
CAUTION:
To ensure the system stability, you MUST install genuine QSAN memory
modules for system memory size expansion.
TIP:
In order to achieve dual-channel RAM performance, it is suggested that you
install memory modules with the same capacity in pairs.
Pair 1: Slot #1 and Slot #3
Pair 2: Slot #2 and Slot #4
Memory module support:
1 RAM: Supports one module inserted into any slot as single-channel
memory configuration.
2 RAMs: Supports two modules inserted into slot #1 and slot #3 or slot #2
and slot #4 as one pair of dual-channel memory configuration.
18
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
4 RAMs: Supports four modules inserted into all the slots as two pairs of
dual-channel memory configuration.
INFORMATION:
(1) If you want to purchase the optional memory, please contact your
nearest local reseller or visit QSAN official website:
https://qsan.com/location
(2) See the recommended memory module on Appendix: Recommended
Optional Module List
19
3.3.
Install the Optional Adapter Card
Your XCubeNAS supports a PCIe add-on adapter cards that demand high bandwidth and
capacity expansion, PCIe Gen3 x8, marked on the back of your XCubeNAS. You may need to
replace the high profile bracket (suited for PC) in your adapter card with the low profile
bracket before installing the card on your XCubeNAS. To install the adapter card, please
follow the steps as illustrated below:
1. Shutdown your XCubeNAS and disconnect power adapter, network cable(s) or any other
device/cable that is attached to your system to prevent any possible damages.
2. Remove the rear top cover.
① Loosen the screw on the back of the XCubeNAS.
② Pull the rear top cover, and put it aside.
CAUTION:
When you remove the rear top cover, the sensitive internal components
are exposed. Please avoid touching any irrelevent components to prevent
damage.
20
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
3. Install the adapter card.
① Remove the screw on the bracket that secures the expansion slot’s cover.
② Lift the bracket and the expansion slot’s cover.
③ Align the card’s connector with the expansion slot, and insert the card into the slot.
CAUTION:
Make sure the connector is fully inserted. Otherwise, the network
expansion card might not be able to function properly.
④ Put back and fasten the screw that you removed in step 3-1 to secure the newly
inserted card.
21
4. For thunderbolt 3.0 adapter card only, connect the cable from the adapter card to the
mainboard.
① Align the connectors. Please make sure that the position is the same as the figure
shown below.
② Push to connect the cable and the connectors.
5. Put back the rear top cover you lifted in step 2.
① Align the pin at the side of the rear top cover with the slots on the chassis’ edge, and
push the rear top cover back in position.
② Put back and fasten the screw on the back of the XCubeNAS.
22
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
INFORMATION:
(1) If you want to purchase the optional adapter card, please contact your
nearest local reseller or visit QSAN official website:
https://qsan.com/location
(2) See the recommended adapter card on Appendix: Recommended
Optional Module List
3.4.
Replace System Fan
If a system fan failed to function, please see the instructions below to open the XCubeNAS
and replace the malfunctioning fan:
1. Shutdown your XCubeNAS and disconnect power adapter, network cable(s) or any other
device/cable that is attached to your system to prevent any possible damages.
2. Remove the rear top cover.
① Loosen the screw on the back of the XCubeNAS.
② Pull the rear top cover, and put it aside.
3. Hold both ends of the fan module and lift it upwards to remove it.
23
4. Prepare a new fan module and replace the system with the new fan module.
① Align the connectors on and fan module to the connector on the mainboard.
② Slide the fan module into the fan holder rail. Make sure both sides are aligned
properly as illustrated below.
5. Put back the rear top cover you lifted in step 2.
① Align the pin at the side of the rear top cover with the slots on the chassis’ edge, and
push the rear top cover back in position.
② Put back and fasten the screw on the back of the XCubeNAS.
24
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
3.5.
Replace Malfunctioning PSU
XCubeNAS comes with two redundant Power Supply Units (PSU) that can be hot swapped
when the PSU is not functioning. If a PSU or its fan failed to function, please see the
instructions below to replace the malfunctioning PSU:
CAUTION:
The power supply unit is heavy and fragile; please use both hands while
installing, removing, or carrying them. Recommended place for removing
the power supply unit: the system is in a well-secured rack or on a stable
surface.
1. Unplug the power cord from the PSU to be replaced.
TIP:
A long beep sound will be heard if only one PSU is functioning. You can
press the Beep Off Button on the PSU to silence the beeping sound.
2. Remove the PSU from XCubeNAS.
① Push the lever of the PSU at the back panel in the indicated direction.
② Pull out the PSU from the XCubeNAS.
25
3. Prepare a new PSU, and push it back to the slot until you hear a click. Please make sure
that the direction of the PSU is correctly installed, to prevent any potential damage by
improper installation.
3.6.
Install the Rail Kits
Rail kit is an optional accessory XCubeNAS, if you did not purchase QSAN qualified rail kit,
you can skip the steps of the system installation tasks. If you want to purchase QSAN
qualified rail kit: full extension and thin slide with tool-less bracket: AA612508 series, please
contact QSAN authorized reseller.
CAUTION:
The populated XCubeNAS system can be very heavy, to avoid any
potential injury or harm to installers, or damage to the system, we strongly
recommend at least two certified operators or engineers perform the
system installation.
1. Pull the inner rail out and slide the intermediate rail back.
26
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
2. Install the inner member onto the chassis.
3. Install the outer rail/bracket assembly to the frame. Repeat this step for the other side.
27
4. Use two M5 screws to fasten the bracket to the rail kit, one on each rail. (For the
complete safety, you can use four optional M4 screws to fasten the bracket to the rail
kit.)
5. Insert the chassis to complete the installation.
① Pull the middle member fully extended in locked position.
② Ensure ball bearing retainer is located at the front of the middle member.
③ Insert chassis into the middle-outer member.
④ When hitting the stop, pull/push release tab to unlock and retract chassis into rack.
⑤ Pull the chassis into position and ensure the chassis ear is located on the chassis.
(The chassis ear allows you to drag out the chassis from its position without any
screws.)
28
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
3.7.
Connect the System to the Host
XN5004R has four onboard 1Gbps LAN ports for host connections. You can learn more
about the path configuration in cabling for XN5004R by following images:
a. One LAN connection
b. Multiple LAN connections
29
c. Direct attachment
3.8.
Start Up Your System
Before you power on your XCubeNAS for the first time, please make sure the following tasks
are done:
1. Connect one end of each power cord to the power ports located on the back of the
XCubeNAS and the other end to a power outlet.
2. Connect at least one LAN cable to one of the LAN ports and the other end to your
switch, router, or hub.
3. Press the power button to turn on your XCubeNAS.
Your XCubeNAS is now online and detectable from a network computer.
30
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
INFORMATION:
The power cord rating is the minimum requirement. The rating of the
power cord that you purchase must equal to or be higher than the
minimum requirement to ensure the system safety and reliability.
INFORMATION:
The Following are the operational conditions for XN5004R:
Temperature:

Operating temperature 0 to 40°C

Shipping temperature -10°C to 50°C

Operating Relative Humidity 20% to 80% non-condensing

Non-Operating Relative Humidity 10% to 90%
31
4.
Discover and Install QSM
After hardware setup is finished, the next step is to discover the system on the network and
start the initial configuration. To discover and install the QSAN Storage Manager (QSM),
please follow the steps below:
1. Power on the XCubeNAS.
2. Open a web browser on your computer connected to the same local area network as
XCubeNAS, and use either of the following methods on the browser:
a. Use Web Finder: find.qsan.com (Please make sure the XCubeNAS has internet
access ability before using the Web Finder).
b. If your XCubeNAS cannot be connected to the internet, please try downloading and
installing XFinder application from the QSAN website to your PC:
https://www.qsan.com/zh-tw/download.php
32
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
3. Click “Connect” on the Web Finder or double click on your XCubeNAS on the XFinder, the
welcome page will be launched on your web browser.
33
4. Click Quick Setup or Custom Setup to start the setup process and follow the onscreen
instructions.
5. If you accidentally leave the quick install page, you can always return to the setup page
by go through the steps above from step 1 again.
6. After quick setup is finished, login to the QSM as “admin” (default account name) with
the password you set on former instructions.
INFORMATION:
1. The XCubeNAS must be connected to the Internet to install QSM with
Web Finder.
2. Both the XCubeNAS and your PC must be on the same local network.
3. If you cannot find your XCubeNAS, the default IP address for LAN 1 is
169.254.1.234.
34
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
INFORMATION:
If you expanded your memory or add a network expansion card earlier on,
you can now check to make sure the system recognizes the new module.
You can check the status by following steps:
a. Login to QSM as admin or a user belongs to the administrator’s
group.
b. Find the memory status in Monitor app Hardware.
If your system cannot recognize the expanded memory or the network
expansion card or failed to start up, please check again and ensure the
unit is properly installed.
35
5.
Restart/Shutdown/Logout QSM
If you want to restart, shutdown or log out QSM, please follow the steps below:
1. To restart or shutdown QSM, please click on the QSAN logo on the top left corner, then
choose the option which you would like to proceed. Click Yes button on the confirm
window.
36
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
2. To log out QSM, please click User Profile on the top right corner, then choose Logout.
Click Yes button on the confirm window.
37
6.
Reset to Default
If you want to reset XCubeNAS to factory default, there are several options to choose from.
Please follow the steps below:
Reset to default by using the reset button on the back of XCubeNAS:
1. Reset network settings: Press and hold the reset button on the rear panel for 3 seconds,
a short beep sound for 1 second will be heard. The administrator password and all the
network settings will be reset, the system configuration will result in:
▪
Reset Admin password to the default value: 1234.
▪
All networking set to "DHCP".
▪
All data service ports set to default setting (All data service enable and set to
default port).
▪
VLAN will be terminated.
▪
Vswitch will be deleted.
▪
Port trunking will be disabling.
▪
After configs are deleted, restart the XCubeNAS.
▪
Log out QSAN Cloud.
▪
DNS settings.
▪
DDNS and UPNP settings.
2. Reset all settings: Press and hold the reset button on the rear panel for 10 seconds, you
will hear a short beep sound at the third second and a long beep sound at the tenth
second. The operating system (including reset the administrator password and all the
network settings) will be reinstalled, the system configuration will result in:
38
▪
Reset all network settings to factory default.
▪
Reset all system settings to factory default.
▪
All accounts, groups, folder permission, and ACL are deleted.
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
▪
Access control lists are all deleted.
▪
All backup tasks are deleted.
▪
Cloud sync job delete.
▪
VPN settings are deleted.
▪
Web server setting are set to default.
▪
AntiVirus setting are deleted.
▪
SQL settings are set to default.
▪
Media Library index will be deleted.
▪
After configs are deleted, RESTART the NAS.
▪
Log out QSAN Cloud.
Reset to default through QSM:
You can also reset network setting or all the setting through QSM.
1. Please click Control Panel  System  Maintenance  System Recovery. Choose the
option which you would like to proceed.
a.
Reset network settings: The administrator password and all the network settings
will be reset.
b.
Reset all settings to factory default: The operating system (including reset the
administrator password and all the network settings) will be reinstalled.
c.
Reinitiate the system: All settings will return to factory default. The system config
and all data will be deleted. The system will restart automatically and return to
quick install page.
39
2. Click the Reset Device button to proceed.
40
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
7.
LED Indicator Table
XN5004R features the button and indication module on both the front panel and the rear
panel. Please refer to the following content for definitions of LED behaviors.
Table 7-1 Descriptions of the System Controls and Indicators LEDs
Number
Description
Definition
1
Enclosure Power
Button/LED
Power Button

Press the button one time to turn ON or OFF the
system power.

Keep pressing for 4 seconds to force turn OFF
the system power.
Power LED

White: power is ON (at least one power supply
unit is supplying power to the system).


White flashes every 0.5 sec: the system is at the
stage of starting up or shutting down, or the NAS
is not configured.
Off: the system is shutdown.
41
2
Unit Identification (UID)
UID (Unique Identity) button
Button/LED (front
panel)

Press the button one time to turn it ON; press it
again to turn it OFF.
UID (Unique Identity) LED

Blue: the system has been identified.

3
Enclosure Access LED
(Indicate the host interface connectivity.)

Blue flashes: the host interface activity is on
4
Enclosure Status LED
going.
Off: no host interface activity.
(Indicate current health status of the system.)

Amber: 1) The storage folder/pool has reached
its full capacity (100%). 2) The storage
folder/pool is going to be full (95%). 3) The
system fan is out of function. 4) A bad sector is
detected on the hard disk drive. 5) One of the
pool is in degraded read-only mode. 6) Hardware
self-test error. e.g. PSU failed, abnormal voltage,
the temperature is at critical high/low, any
cooling fan module failed or removed, any pool
failed.


Amber flashes every 0.5 sec: firmware is
upgrading, or RAID rebuilding is in a process.
Off: the system is healthy.
5
SATA Solid State Drive 
(SSD) System LED



Blue: The SSD is attached.
Blue flashes: The disk data is being accessed.
Amber: A hard drive read/write error occurs.
Blue and Amber flashes alternatively: The hard
disk is being rebuilt or identify a specific disk
drive.
6
Disk Drive Power LED

Blue: the disk drive is inserted and no data

access.
Blue flashes: the disk data is being accessed.
7
42
Off: the system has not been identified.
Disk Drive Status LED

Blue flashes (interval of 0.5 sec): The hard disk is
rebuilding or identify a specific disk drive.

Off: no disk drive is inserted.


Off: the disk drive is healthy.
Amber: the disk drive is error.
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.

Amber flashes (interval of 0.5 sec): the disk drive
is rebuilding or identify a specific disk drive.
8
LAN Port
Activity/Link:

Light OFF: No connection.


Light ON: Connected to the internet
Light flashes: when data is being accessed.
Speed:

Light OFF: Speed less than 10Mbps

Light ON: Connected to the internet
9
Unit Identification (UID)
LED (rear panel)


Blue: the system has been identified.
Off: the system has not been identified.
10
PSU LED

OFF: No AC power to power supplies / AC
present (only 5VSB on, PS off)
Green: PSU is on and OK
Amber: Power supply failure for main output.


43
8.
Buzzer Indicator Table
Number Beep Sound No. of Times
1
2
Short beep
(0.5 sec)
Short beep
(0.5 sec)
1
3 times,
interval of 0.5
Description

The XCubeNAS is ready (finish start up).

The XCubeNAS is being shut down
(software shutdown).


The system firmware has been updated.
Front USB start copy


Front USB finish copy
USB drive is removed

The user starts hard drive rebuilding.

The NAS data cannot be copied to the
external storage device from the front
sec
USB port.

3
Long beep
(1.5 sec)
Beep until
event
finishes,
interval of 0.5
sec
1) The system pool has reached its full
capacity (100%). 2) The system pool is
going to be full (95%). 3) The system fan
is out of function. 4) A bad sector is
detected on the hard disk drive or hard
disk failed. 5) One of the pool is in
degraded mode. 6) Hardware self-test
error. e.g. PSU failed, abnormal voltage,
the temperature is at critical high/low,
any cooling fan module failed or
removed, any pool failed. 7) Remove hard
disk or solid state drive.
Note: If one event has triggered the beep sound, the next event will not trigger the beep
sound until the previous event has finished.
Note 2: The beep sound will not be triggered if buzzer function is disabled from the QSM.
You can check the error messages through the Notification Center on QSM.
44
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
9.
Deployment Topology
This chapter will show detailed deployment topology for XCubeNAS. You can build up a
deployment plan for your XCubeNAS storage environment. It supports a maximum of up to
102 drives for the system storage space expansion; both single and dual path cabling are
supported.
9.1.
Expansion Configuration Rules
The table below shows the rule of configuration for XCubeNAS and enclosure units. Please
refer to the table below for a maximum number of expansion enclosures and disk drives prior
to performing system deployment.
Table 9-1
XCubeNAS System and Expansion Enclosure Configuration Rules.
Max. Raw Capacity
Max. No. of
Expansion
Max. No. of
(HDD: 10 TB
NAS Model
Expansion
Enclosures
Disk Drives
SATA SSD: 2 TB
Units
PCIe SSD: 1TB)
XN5004R with SAS
12G Adapter Card
XD5312
(2U12)
8
(4 + 2) + 12 X
8 = 102
1004TB
XN5004R with SAS
6G Adapter Card
XD5312
(2U12)
4
(4 + 2) + 12 X
4 = 54
524TB
INFORMATION:
See the configuration of XCubeNAS enclosure units on Appendix:
Expansion Enclosure List
9.2.
Cabling the System
Please follow the steps below to expand your storage space:
1.
Please follow the steps in chapter 3.3 to install the SAS adapter card (Chapter 3.3
Install the Optional Adapter Card).
2.
Connect your XCubeNAS to one or more expansion unit(s) via the SAS adapter card and
SAS cable(s). The following images illustrate some examples of expansion types for
your system:
45
a. Single Path Expansion
b. Dual Path Expansion
46
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
3.
After connected to the expansion units, you can check the deployment topology on
QSM  Control Panel  Storage app  Overview  Enclosure Map.
4.
The status of each expansion unit will be shown on QSM  Monitor app Hardware.
47
10. Quick Maintenance
This chapter provides quick maintenance and instruction of removing/installing FRU (Field
Replaceable Unit) or optional components of XCubeNAS. Any of the FRU components can be
hot swapped and replaced with zero downtime in the rare event of a component failure. If you
encounter any issues caused by FRU components while operating the XCubeNAS, please
refer to related section and follow the quick troubleshooting procedures step by step.
CAUTION:
We recommend that all maintenance is carried out by a certified
technician. Do not attempt to carry out any maintenance outside of those
outlined in the following section of this guide. System damage due to
incorrect maintenance or FRU replacement can affect your product
warranty. If you are unsure of the problem related to your XCubeNAS
system, we strongly recommend you to contact or get help from QSAN
support team:
48

Via the Web: http://www.qsan.com/en/contact_support.php

Via Telephone: +886-2-7720-2118 extension 136

(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)

Via Skype Chat, Skype ID: qsan.support

(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summertime:
09:30 - 01:00)

Via Email: [email protected]
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
10.1. Replace Fan Module
The XCubeNAS comes with tool-less fan module which can be easily changed when the fan
failed. If a fan failed to function, you can check the fan status on QSM. Please go to Monitor
app Hardware. The System Health and Fan Speed will show “Error” if failed. You can also
check the status by clicking Dashboard on the top right corner on the desktop. The System
Status will also display “Error” and its message, “Fan(No.) is not functioning”.
If you see the error message shown above, which means your fan module needed to be
replaced immediately. To replace the malfunction fan module, please refer to chapter 3.4
Replace System Fan. After the new fan module is successfully installed, you can see the fan
speed displaying its Revolutions Per Minute(RPM) value on QSM.
49
10.2. Replace Power Supply Unit
XCubeNAS comes with two redundant Power Supply Units (PSU) that can be hot swapped it
when the PSU is not functioning. If a PSU or its fan failed to function, you can check the PSU
status in two ways:
1.
On PSU: the PSU LED will turn to color amber.
2.
In QSM: Please go to Monitor app Hardware. The PSU status will show “Error” if
failed. You can also check the status by clicking Dashboard on the top right corner on
the desktop. The System Status will also display “Error” and its message, “PSU(No.) is
not functioning”.
50
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
If you see the error message shown above, which means your PSU has encountered an
issue and need to be replaced immediately. To replace the malfunction PSU, please refer to
chapter 3.5 Replace Malfunctioning PSU. After the new PSU is successfully installed, the
PSU status LED will be green and you can see the PSU status displaying “Good” on QSM.
51
11. Support and Other Resources
11.1. Getting Technical Support
After installing your device, locate the serial number on the sticker located on the side of the
chassis and register your product at partner.qsan.com/ (End-User Registration). We
recommend registering your product in QSAN partner website for firmware updates,
document download, and latest news in eDM. To contact QSAN Support, please use the
following information.
1. Via the Web: http://www.qsan.com/en/contact_support.php
2. Via Telephone: +886-2-7720-2118 extension 136
(Service hours: 09:30 - 18:00, Monday - Friday, UTC+8)
3. Via Skype Chat, Skype ID: qsan.support
(Service hours: 09:30 - 02:00, Monday - Friday, UTC+8, Summertime: 09:30 - 01:00)
4. Via Email: [email protected]
Information to collect
1.
Product name, model or version, and serial number
2.
Firmware version
3.
Error messages or screenshot images
4.
Product-specific reports and logs
5.
Add-on products or components installed
6.
Third-party products or components installed
Information for Technical Support
The following system information is necessary for technical support, please refer to
following for what and where to get the information of your XCubeNAS XN5004R model.
If the technical support requests you to download the service log, please navigate to the
QSM UI  Control Panel  System  Maintenance  Import/Export  Export system
diagnosis report, and then click the Export button.
52
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
11.2. Documentation Feedback
QSAN is committed to providing documentation that meets and exceeds your expectations.
To help us improve the documentation, email any errors, suggestions, or comments to
[email protected].
When submitting your feedback, including the document title, part number, revision, and
publication date located on the front cover of the document.
53
Appendix
End-User License Agreement (EULA)
Please read this document carefully before you use our product or open the package
containing our product.
YOU AGREE TO ACCEPT TERMS OF THIS EULA BY USING OUR PRODUCT, OPENING THE
PACKAGE CONTAINING OUR PRODUCT OR INSTALLING THE SOFTWARE INTO OUR
PRODUCT. IF YOU DO NOT AGREE TO TERMS OF THIS EULA, YOU MAY RETURN THE
PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN
ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY.
General
QSAN Technology, Inc. ("QSAN") is willing to grant you (“User”) a license of software,
firmware and/or other product sold, manufactured or offered by QSAN (“the Product”)
pursuant to this EULA.
License Grant
QSAN grants to User a personal, non-exclusive, non-transferable, non-distributable, nonassignable, non-sub-licensable license to install and use the Product pursuant to the terms
of this EULA. Any right beyond this EULA will not be granted.
Intellectual Property Right
Intellectual property rights relative to the Product are the property of QSAN or its licensor(s).
The user will not acquire any intellectual property by this EULA.
54
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
License Limitations
User may not, and may not authorize or permit any third party to (a) use the Product for any
purpose other than in connection with the Product or in a manner inconsistent with the
design or documentations of the Product; (b) license, distribute, lease, rent, lend, transfer,
assign or otherwise dispose of the Product or use the Product in any commercial hosted or
service bureau environment; (c) reverse engineer, decompile, disassemble or attempt to
discover the source code for or any trade secrets related to the Product, except and only to
the extent that such activity is expressly permitted by applicable law notwithstanding this
limitation; (d) adapt, modify, alter, translate or create any derivative works of the Licensed
Software; (e) remove, alter or obscure any copyright notice or other proprietary rights notice
on the Product; or (f) circumvent or attempt to circumvent any methods employed by QSAN
to control access to the components, features or functions of the Product.
Disclaimer
QSAN DISCLAIMS ALL WARRANTIES OF PRODUCT, INCLUDING BUT NOT LIMITED TO ANY
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT,
TITLE, AND NON-INFRINGEMENT. ALL PRODUCTS ARE PROVIDE “AS IS” WITHOUT
WARRANTY OF ANY KIND. QSAN MAKES NO WARRANTY THAT THE PRODUCT WILL BE
FREE OF BUGS, ERRORS, VIRUSES OR OTHER DEFECTS.
IN NO EVENT WILL QSAN BE LIABLE FOR THE COST OF COVER OR FOR ANY DIRECT,
INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, CONSEQUENTIAL OR SIMILAR DAMAGES OR
LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA,
INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE
USE OR INABILITY TO USE THE PRODUCT OR OTHERWISE UNDER OR IN CONNECTION
WITH THIS EULA OR THE PRODUCT, WHETHER BASED ON CONTRACT, TORT (INCLUDING
NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF QSAN HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.
Limitation of Liability
IN ANY CASE, QSAN’S LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS EULA OR
THE PRODUCT WILL BE LIMITED TO THE TOTAL AMOUNT ACTUALLY AND ORIGINALLY
PAID BY CUSTOMER FOR THE PRODUCT. The foregoing Disclaimer and Limitation of
Liability will apply to the maximum extent permitted by applicable law. Some jurisdictions
do not allow the exclusion or limitation of incidental or consequential damages, so the
exclusions and limitations set forth above may not apply.
Appendix
55
Termination
If User breaches any of its obligations under this EULA, QSAN may terminate this EULA and
take remedies available to QSAN immediately.
Miscellaneous

QSAN reserves the right to modify this EULA.

QSAN reserves the right to renew the software or firmware anytime.

QSAN may assign its rights and obligations under this EULA to any third party without
condition.

This EULA will be binding upon and will inure to User’s successors and permitted
assigns.

This EULA shall be governed by and constructed according to the laws of R.O.C. Any
disputes arising from or in connection with this EULA, User agree to submit to the
jurisdiction of Taiwan Shilin district court as first instance trial.
56
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
Recommended Optional Module List
Model name
P/N
Product Name
DIM-ND44GB
92-DIMD404G-02
RAM - DDR4 4G U-DIMM
DIM-ND48GB
92-DIMD408G-02
RAM - DDR4 8G U-DIMM
XN-TB302
92-HCQTB3TC-21
Thunderbolt 3.0 Adapter Card
XN-E1002
92-HCQ10GS2-21
10GbE Ethernet Adapter Card
XN-E4002
92-HCQ40GQP-21
40GbE Ethernet Adapter Card
XN-S1202
92-HCQ12GSF-20
SAS 12G Adapter Card
XN-S0602
92-HCQ06GSF-20
SAS 6G Adapter Card
CBL-TB3
92-CBLTPCH0-50
Thunderbolt Cable
CBL-10SFP200
92-CBLCSPH2-00
10GbE Ethernet Cable
CBL-40QSFP200
92-CBLCQPH2-00
40GbE Ethernet Cable
GBC-SFP+10Gb
92-GBC10GS2-00
10GbE SFP+ GBIC
GBC-QSFP+40Gb
92-GBC40GQP-00
40GbE QSFP GBIC
CBL-12SH150
92-CBL12SH1-50
SAS Cable
Appendix
57
Expansion Enclosure List
58
Expansion Enclosures
XD5312-D
XD5312-S
Configurations
Single Controller/Dual Controllers
Host Wide Ports Per System
10 x 12Gb/s SAS
5 x 12 Gb/s SAS
Enclosures
LFF 2U12
No. of Hard Drives
12
Hard Drive Interfaces
12Gb/s
6Gb/s
SAS, NL SAS, SSD SAS, SATA*, SSD
Scalability
Max Drives
Max Capacity
450
3.6PB
Dimension
(H x W x D)(mm)
88 x 438 x 515
Topologies
Cascade, Reverse, Tree
© Copyright 2017 QSAN Technology, Inc. All Right Reserved.
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