null  null
PixelPoint BackOffice Manual
Table Of Contents
Publication Details ............................................................................................1
Welcome ...........................................................................................................3
What's New................................................................................................5
PixelPoint POS Version 8 ............................................................................5
BackOffice Manager.......................................................................................9
System Concepts ..............................................................................................9
Setup Overview .........................................................................................9
Programming Changes ...........................................................................12
Navigation Bar .........................................................................................13
Active And Inactive Records ...................................................................15
Printing Concepts ....................................................................................16
Naming Printers......................................................................................... 16
What Is A Printer Channel ........................................................................ 16
Determining Printer Channels................................................................... 17
Print Consolidation .................................................................................... 18
Reports............................................................................................................. 19
Report Viewer ..........................................................................................19
DataMiner ................................................................................................23
What is Data Mining?......................................................................... 23
Employees....................................................................................................... 25
Employee Concepts ................................................................................25
Setup Employees ....................................................................................26
Advanced Tab .................................................................................... 28
HR Tab................................................................................................ 29
Time-Clock Manager ...............................................................................31
Scheduler Features .................................................................................33
Task Bar.............................................................................................. 33
Setup................................................................................................... 35
Setup Shift Types ............................................................................... 37
I
TABLE OF CONTENTS
Schedule Tab...........................................................................................38
Cell Definitions.................................................................................... 39
Adding A Shift..................................................................................... 40
Scheduled Shift Times Tab .....................................................................43
Adding/Modifying A Shift.................................................................... 43
Menus & Products.......................................................................................... 44
Product Concepts ....................................................................................45
Product Setup ..........................................................................................46
Product Types..........................................................................................52
Custom Tab .............................................................................................55
Recipe Tab...............................................................................................57
Advanced Tab..........................................................................................59
Feature Codes .........................................................................................65
Forced Questions ....................................................................................68
Combos....................................................................................................73
Menu Setup..............................................................................................75
Members .......................................................................................................... 79
Member Concepts ...................................................................................79
Search Tab ..............................................................................................80
Member Info Tab .....................................................................................81
Notes Tab ................................................................................................83
Stats Tab..................................................................................................84
Internet Tab..............................................................................................86
Reservations............................................................................................87
Setup Coupons.............................................................................................90
Advanced Tab ........................................................................................... 92
Inventory.......................................................................................................... 95
Inventory Without StockBoy ....................................................................95
Stocked Items ..........................................................................................98
Advanced Tab .................................................................................. 100
Sub-Recipe Tab ............................................................................... 102
II
TABLE OF CONTENTS
How To Make Tab............................................................................ 103
Supplier Setup .......................................................................................104
Warehouse Setup..................................................................................105
Station Depletion By Warehouse .................................................... 105
Inventory Manager.................................................................................107
Purchase Orders ...................................................................................111
Stock ......................................................................................................116
Waste & Spillage ...................................................................................118
Mail.................................................................................................................. 120
Send Mail ...............................................................................................120
Response Mail .......................................................................................122
BackOffice Administrator..........................................................................125
System Concepts ......................................................................................... 125
Setup Overview .....................................................................................125
Programming Changes .........................................................................128
Order Of Programming..........................................................................129
Navigation Bar .......................................................................................131
Active And Inactive Records .................................................................133
Printing Concepts ..................................................................................134
Naming Printers................................................................................ 134
What Is A Printer Channel ............................................................... 134
Determining Printer Channels ......................................................... 135
Print Consolidation ........................................................................... 136
Administrator ................................................................................................ 137
Setup System ........................................................................................138
System Tab ...................................................................................... 138
System Taxes Tab..........................................................................141
Company Info Tab ..........................................................................142
POS Reports Tab ...........................................................................143
Preset Payment Tab.......................................................................145
Orders Tab......................................................................................149
III
TABLE OF CONTENTS
Defaults Tab....................................................................................151
Collaboration Tab ...........................................................................153
Email Tab........................................................................................155
Station Options Tab........................................................................156
Printer Ports Tab.............................................................................159
Fonts Tab........................................................................................161
Advanced Tab.................................................................................162
Receipt Setup Tab..........................................................................166
Setup Revenue Centers........................................................................167
Setup Sales Type ..................................................................................168
POS Functions.......................................................................................170
Setup Payment Methods.......................................................................171
Advanced Tab .................................................................................. 173
Order Templates....................................................................................175
Customizing The Order Template................................................... 177
Custom Function Buttons ................................................................ 178
Setup Printer Channels .........................................................................180
Setup Printer Codes ..............................................................................181
General Tab....................................................................................183
Print Filter...............................................................................................185
Sort Order Tab................................................................................186
WebToGo Concept................................................................................188
Specifications.................................................................................... 188
Concept............................................................................................. 188
Order Status ..................................................................................... 189
WebToGo Website Setup Tab.......................................................190
WebToGo Defaults Tab .................................................................191
WebToGo Pictures Tab..................................................................193
WebToGo Location Tab .................................................................194
WebToGo Web Colors Tab............................................................195
WebToGo Hours Tab .....................................................................196
IV
TABLE OF CONTENTS
WebToGo Web Bricks Tab ............................................................197
WebToGo Welcome Message Tab ...............................................198
WebToGo Bottom Text Tab ...........................................................199
WebToGo Location Lists Tab ........................................................200
WebToGo Coupons Tab ................................................................201
WebToGo Web Receipt Tab..........................................................202
WebToGo Processing Delay Tab ..................................................203
WebToGo Payment Options..........................................................205
WebToGo Misc Setup ....................................................................206
Product Setup.......................................................................................... 206
Member Setup......................................................................................... 207
Coupon Setup.......................................................................................... 208
Order Page Setup ................................................................................... 209
Table Setup.................................................................................................... 211
Setup Table Sections ............................................................................211
Table Settings........................................................................................213
Setup Table Layout ...............................................................................214
Tool Bar ............................................................................................ 214
Tagging Tables................................................................................. 216
Sections ............................................................................................ 217
Background ...................................................................................... 217
General Setup ............................................................................................... 219
Setup Receipt ........................................................................................219
Mealtime Setup......................................................................................220
Pay In/Out Reasons ..............................................................................221
Setup Billboard Message ......................................................................222
Banner Message ...................................................................................223
Weather Conditions ...............................................................................224
DataMiner Client....................................................................................225
Members/VIP ................................................................................................. 229
Setup Member Groups..........................................................................229
V
TABLE OF CONTENTS
Setup Companies ..................................................................................231
Setup Delivery Zones ............................................................................232
Employees..................................................................................................... 233
Setup Departments................................................................................233
Employee Performance Points .............................................................234
Setup Job Positions...............................................................................235
Advanced Tab .................................................................................. 236
Setup Security Levels............................................................................238
Security Level Definitions................................................................. 239
Shift Rules..............................................................................................243
Where Shift Rules Are Applied........................................................ 247
Collaboration..........................................................................................249
Products......................................................................................................... 250
Order Page Setup..................................................................................250
Report Category Setup..........................................................................252
Summary Group Setup .........................................................................254
Multi Menu Setup...................................................................................255
Refund Reasons....................................................................................256
Exit Setup......................................................................................................258
Glossary........................................................................................................259
Index..............................................................................................................261
VI
Publication Details
Documentation Details
This document was developed by PAR Technologies, PixelPoint Software Group. For
content revisions, questions, or comments, contact the writers at
[email protected]
Copyright
© PAR Technology Corporation 2006. All rights reserved. This product and related
documentation are protected by copyright and are distributed under licenses restricting their
use, copying, distribution and decompilation. No part of this product or related documentation
may be reproduced in any form by any means without prior written authorization of PAR
Technology and its licensors, if any.
Version
Version 8.0
April 2006
Printed in Canada
Trademarks
PixelPoint, PAR, the PixelPoint Logo, the PAR logo are all registered trademarks of PAR
Technology Corporation.
PAR PixelPoint may have patents, patent applications, trademarks, copyrights, or other
intellectual property rights covering subject matter in this document. Except as expressly
provided rights covering subject matter in this document. Except as expressly provided in
any written license agreement from PAR PixelPoint, the furnishing of this document does not
give you any license to these patents, trademarks, copyrights, or other intellectual property.
Other product names may be trademarks or registered trademarks of their respective
companies and are hereby acknowledged.
Disclaimer
PAR PixelPoint has thoroughly reviewed this document, and is believed to be reliable.
However, this document is provided for informational purposes only and PAR PixelPoint
makes no warranties, either express or implied, in this document. Information in this
document is subject to change without notice. The entire risk of the use or the results of the
use of this document remains with the user.
Technical Support
Technical Support is available to Reseller and Business Partners with support contracts
directly from PAR PixelPoint. Customers with a valid technical support contract and a Web
1
PIXELPOINT BACKOFFICE MANUAL
Access code can request technical support electronically on the PixelPoint Support or
Partner Portal web sites.
Document Revisions
Revisions to this document are posted on the PixelPoint Partner Portal. Check with your
PixelPoint Reseller for current PixelPoint product information. Further information can be
acquired through the official web site: www.pixelpointpos.com
Contact
PAR - PixelPoint
688 Chrislea Road
Vaughan, ON CANADA
L4L 8K9
2
905 264-9808 Direct
905 264-1423 Facsimile
800 26-PIXEL (800-267-4935) Sales
Welcome
Thank you for using PixelPoint POS.
Within the contents of this manual, you will find information pertaining to back-office
operations; specifically, how to program a point-of-sale (POS) system using PixelPoint's
BackOffice program.
The contents of this manual are divided into two sections: BackOffice Manager and
BackOffice Administrator.
The Manager section covers basic functions commonly required for on-going back office
operations, such as how to add an employee, member or product. The Administrator section
covers more advanced functions that would be required for programming specific
applications.
Within the Administrator section, each pull-down menu is presented as a separate section.
They are then divided into sub-sections, presenting each selection within the given menu.
For example, the menu selections contained within the Administrator Menu will be grouped
under that title and presented in the order they appear within that menu. Some menu
selections contain multiple tabs. Depending on the length of information, the sub-section
may be divided further, separating the contents of each tab. For example, Station Setup is
further divided so each tab has its own separate topic. If the desired topic is not present, it
will be found within the Manager section because it is a basic function.
3
PIXELPOINT BACKOFFICE MANUAL
This manual is intended for the person programming the POS system. This would typically
be either the Systems Administrator or PixelPoint Installer/Programmer. It is written with the
assumption that the PixelPoint POS system has already been installed.
For information pertaining to front-end operations, please refer to the PixelPoint POS User's
Guide. For information pertaining to installing the software, please refer to the PixelPoint
POS Installation Guide.
4
What's New
PixelPoint POS Version 8
Overview
This section summarizes pertinent changes to major features and functions in PixelPoint
POS Version 8. Details of each are located in their respective sections throughout this
manual.
Forced Question
•
Custom Answer Pricing - The forced question screen allows you to apply a specific
price level to an answer within a forced question.
•
Ask At Once - This feature combines multiple forced questions into one screen display.
Further information regarding these enhancements can be found in the Forced Questions
section.
BackOffice News Support
You can receive the latest product news and information directly from PixelPoint. This
information will show up in BackOffice. Further information regarding these enhancements
can be found in the Setup Overview section.
Company Info Tab
A new information tab has been added to Setup System (under Administrator) called
Company Info. This tab contains the address and contact information for the establishment.
It is used in two areas: First, it will be applied to Member Invoices. Second, it will be used as
the source address when generating delivery driver maps.
Employee Schedule
The employee schedule program has been enhanced to allow the copying of all employee
schedules from the previous week. You can also email those schedules. Configuration for
emailing is applied in a new tab within Setup System. Further information regarding these
enhancements can be found in the Employee Scheduler section.
General Enhancements
•
Employee Record – Cell Phone # field has been added.
•
Job Positions – There is a new check box called ‘Do Not Send POS Announcements’.
This will prevent messages such as Sold Out / Sold In from coming across to people in
this job position.
5
PIXELPOINT BACKOFFICE MANUAL
•
Pay In/Out Reasons – There is a new check box for opening the cash drawer if that
reason is selected.
Online Help
Online Help for PixelPoint has been updated and is context-sensitive.
Inventory Stock Items
•
Descriptors - Stock items can use pre-existing descriptors rather than create new ones
every time.
•
Multiple Suppliers - You can now apply multiple suppliers to a single stock item.
•
Sub-Recipe Tab – A new tab called Sub-Recipe has been added to the stock item
screen to allow you to apply recipe within a recipe.
•
How To Make Tab - You can now apply item information to stock items.
Inventory Manager
•
Display Screen - The yellow icon bar is now customizable just like in BackOffice.
Pulldown menus have been added to the top of the screen.
•
Add Batch Recipe - This new function simplifies the application of a batch recipe (an
item containing a sub-recipe) to inventory.
•
Add Spillage/Waste - This function allows you to apply spillage/waste adjustments to
inventory in one easy step.
DataMiner Version 4
PixelPoint DataMiner has been updated to provide a user-friendly environment for data
analysis and reporting. Several key features to DataMiner are as follows:
•
Integration - DataMiner is accessible through BackOffice under the General Setup pull
down menu.
•
Simple View – This has been enhanced to provide a view that is more easier to view
and work with.
•
Report View – A new report tab will be made available offering the report contents in a
pre-formatted layout much like the example below.
Labor
•
6
Job Positions - Two new fields have been added to Job Position Setup which allow you
to apply minimum and maximum allowable pay rates. If you attempt to apply a pay rate
to an employee record that is outside of these parameters, the system will prevent this.
WHAT'S NEW
•
Shift Rules - A new selection has been added to the Employees pull down menu in
BackOffice called Shift Rules. This function allows you to set labor parameters relating to
breaks (paid & unpaid), employee meal times and overtime. You can have multiple shift
rules and apply them globally, to everyone within a certain job position, or to individuals.
This is tied into a new Rules Status button available on the front-end in the Employee
Time Clock screen.
•
Extended Employee Information - Additional fields and a Human Resources tab have
been added to Employee Setup.
•
Time Clock Manager - This screen has been enhanced to allow you to insert new shifts
from scratch including breaks. These records are also stored sequentially by date.
•
Pay Period Definitions - New fields have been added to the Setup screen within
Employee Scheduler which will prevent editing of shifts from a previous pay period.
7
BackOffice Manager
System Concepts
Setup Overview
You can access BackOffice by one of two ways:
1. From the POS front-end. Select the [Manager] button from the Table Layout screen.
Within that menu, select [System Setup].
2. From Windows desktop. Select [Start], [Programs], [PixelPoint POS] and [POS System
Setup].
You can also create a Windows desktop shortcut for \\posserver\pixelpos\systemset.exe.
The screen is comprised of two sections. The first is a selection of pull-down menus listed
across the top of the screen (see below).
The second is the yellow tool bar which contains shortcut icons to the various programming
functions contained in the pull-down menus. You can customize this toolbar by right-clicking
on the yellow area.
9
PIXELPOINT BACKOFFICE MANUAL
A window will appear. To remove an icon, click and drag it to this window. To add an icon,
select it from the Actions window and click and drag it to the tool bar. You can also arrange
the tool bar icons by clicking and dragging them to the desired location.
BackOffice News Support
You can receive the latest product news and information directly from PixelPoint. This
information will show up in BackOffice. It requires that the server be connected to the
Internet.
10
BACKOFFICE MANAGER
Pixel News is activated within BackOffice under the Help pull down menu.
This screen offers information such as press releases and news related to new features and
functions.
Online Help
Context-sensitive help is available throughout BackOffice. Simply right-click on the screen in
question and select Help.
11
PIXELPOINT BACKOFFICE MANUAL
Programming Changes
Displayed across the top of the BackOffice screen is a list of pull-down menus (see below).
When applying programming changes to each of these sections, most updates will apply at
the front-end upon going to the login screen. However some of the higher-level settings
involving system configuration may require that you restart the PixelPoint POS system,
before the change can take place. The general rule for these is as follows: If the change is
made under the Administrator menu, then you must restart the POS for the change to take
affect.
For example, adding a new coupon would only require that the front-end user log out. Upon
logging back in, the coupon would be present. But if you were to add a station or change a
printer's configuration, the system would have to be restarted in order for such changes to
take affect.
12
BACKOFFICE MANAGER
Navigation Bar
Throughout BackOffice, you will see this navigation bar. It will help guide you to the desired
database record and also allow you to add and edit records. The function of each button is
as follows:
Move to the first record in the file.
Move to the previous record in the file.
Move to the next record in the file.
Move to the last record in the file.
Search all records. This presents them in a database table format.
Refresh the display.
Add a new record.
Edit the current record.
13
PIXELPOINT BACKOFFICE MANUAL
Leave this function.
Save the change (edit mode).
Cancel the change (edit mode).
14
BACKOFFICE MANAGER
Active And Inactive Records
You do not delete database records from the PixelPoint database, you set them as inactive.
In many of the setup screens, you will see this check box located in the upper right corner. If
you wish to remove a record (be it an employee, product or whatever), simply retrieve the
record, then un-check this box. The record will no longer display.
Should you find it necessary to reinstate an inactive record, go into BackOffice and select the
[Window] menu.
Un-check [Show Active Records Only]. You will now be able to view and edit inactive
records. Check the [Is Active] box to re-activate the record.
15
PIXELPOINT BACKOFFICE MANUAL
Printing Concepts
Naming Printers
In the example below, the establishment has two stations and three printers. The POS unit
at the order station is Station 1. The POS unit at the bar is Station 2. The printer in the
kitchen is connected to Station 1.
It is recommended that you name printers by their primary function followed by the station
number they are connected to. In this case, the primary function of the printer at the order
station is transaction-oriented printing (such as receipts, charge slips, cash out reports).
Printing of this nature is localized to the station, so we refer to its primary function as being
Local printing. Therefore the name of this printer is LOCAL1 (Local being the primary
function and 1 being the number of the station it is connected to).
Similarly, the printer at the bar performs local printing for Station 2. However, it may also
serve a secondary purpose in that beverage orders from Station 1 may print here as well.
This is referred to as remote printing in that it is performed on a printer that is not local to the
station that initiated the print. In this case, the primary function will not be local printing but
bar printing. So we call this one BAR2 (Bar being the primary function and 2 being the
station it is connected to).
Following this same theory, the printer in the kitchen generates the kitchen (or food) orders.
It is also connected to Station 1, therefore we name it KITCHEN1 (or Food1).
What Is A Printer Channel
A printer channel is a pre-defined path an item will take when it is being printed. Think of it
like a highway in which you have lanes for specific types of vehicles (such as one for food
trucks and one for beverage trucks). While the destinations may vary, the lane (or path) they
take is specifically intended for that type of vehicle.
16
BACKOFFICE MANAGER
Printer channels work the same way. An order containing food and beverages is sent. The
food will take one channel, likely to the kitchen, and the beverages will take another path
which would likely be to the bar.
Bear in mind that a channel could have multiple destinations. For example, a Martini is
ordered and sent. It will follow the Bar channel, but the establishment may have more than
one bar. The destinations are assigned within Station Setup. In this example, if the Martini is
ordered from Station 1, it may go to one bar while a Martini ordered from Station 2 may go to
another bar. Yet both Martinis would use the same Bar printer channel.
Printer channels isolate which items you want to apply to a specific print job. Referring to the
previous example, if I added a printer exclusively for printing dessert orders, then I would
need a new printer channel to isolate those dessert items. Or if I had one kitchen printer for
hot items and one for cold items, I would need two printer channels to isolate my hot items
from my cold items. You assign products to print channels within Report Category Setup.
Determining Printer Channels
You determine the establishment's printing needs. In this example, they are as follows:
•
•
•
All slips and receipts print at the station.
All food prints to the kitchen.
All beverages print to the bar.
From this you formulate the printer channels. The first statement (receipts) refers to printing
locally at the station. This encompasses all transaction-oriented printing such as charge
slips, cash out reports and receipts. It is important to note that all POS systems will require
this local station printing, so your first printer channel should always be LOCAL.
The next statement addresses the printing of food orders. They will be done in the kitchen,
so your next printer channel is KITCHEN.
The last statement addresses the printing of beverage orders. All alcoholic and nonalcoholic beverages will print to the bar, so your final printer channel is BAR.
17
PIXELPOINT BACKOFFICE MANUAL
You can program up to nine printer channels (each channel representing one of the nine
possible ports you can configure on a station). In most cases you will only require 3-5
channels. You do not have to use them all.
•
Question 1: If the establishment had two kitchens, each with a printer, would you need a
channel for each kitchen? The answer is No. Remember that a printer channel is like a
specialized lane of traffic. Regardless of the destination (or number of destinations), you
only need the one channel (or lane) to handle the common print traffic, being kitchen
orders.
•
Question 2: If the establishment added a printer specifically for pizza orders, would you
need a channel for this? The answer is Yes. Pizza items must now take a different path
for the regular kitchen items in order to get to the printer destination specified for pizza
items.
•
Question 3: If a pizza printer was also added to the second kitchen, would you need a
channel for this? The answer is No. All pizza items would only require the one channel,
regardless of how many destinations they may go to.
•
Question 4: If the establishment also wanted desserts to print at the pizza printer, would
you need a channel for this? The answer is No. The criteria for the channel has simply
been expanded to include dessert items. For the sake of efficiency however, it would be
a good idea to rename the pizza channel to Pizza & Dessert.
Print Consolidation
A consolidation print is a summary print. It isolates specific items and tells the reader the
quantity of that item that exists on the order. For example, a large order prints in the kitchen.
It contains appetizers, entrees and desserts. Time is crucial and the chef needs to know
what needs to be put on the grill right away. The consolidation print shows up at the bottom
of the kitchen print identifying all grill items and the quantities ordered. It does not need to
provide information such as desired cooking duration or sauces. That information is provided
in the regular order printout. The purpose of the consolidation print is strictly to expedite the
preparation of critical items.
Print consolidation is applied to specific printers through Administrator / Setup Network
Printers / General Tab and applied to specific items through Products / Product Setup /
Product Setup Tab.
18
BACKOFFICE MANAGER
Reports
Report Viewer
One of the custom icons you can apply to the Back Office screen is Report Viewer.
Report Viewer allows you to generate sales and operational reports. The reports screen is
divided into two basic windows. The window on the left displays folders pertaining to the
various applications you can run reports for. As you select one of these folders, the window
on the right will display the reports contained within that folder.
Close
This will exit you from Report Viewer.
Change Printer
Checking this will allow you to choose which network printer you wish to print to.
Detailed
This will generate the selected report in a detailed mode, offering more information than
would normally be included if this box were unchecked.
Run Report
This will execute the report.
19
PIXELPOINT BACKOFFICE MANUAL
To run a report, click the title of the report once then select [Run Report] or simply doubleclick its title. Depending on the report, you may be presented with this screen (see below)
asking for a date range. Select the desired beginning and end date, the select the [OK]
button.
20
BACKOFFICE MANAGER
The system may take a moment to generate the report then you will be presented with a
screen display of the report. Below the report, are several buttons.
Print Report
This will send the current report to a printer.
21
PIXELPOINT BACKOFFICE MANUAL
Print Current Page
This will send the currently displayed report page to a printer.
Export
This will export the report. A window will display allowing you to define the format of the
information (such as a text file, spreadsheet or other format) and the destination (being the
type of file such as an email or database file).
Zoom
This will allow you to zoom in and out of the currently displayed report.
First / Last
In a multi-page report, First will take you to the first page, last will take you to the last page.
Prior / Next
In a multi-page report, Prior will take you back one page, next will advance you to the next
page.
Leave Report
This will close the report and return you to the reports screen.
22
BACKOFFICE MANAGER
DataMiner
What is Data Mining?
When you run a conventional report, it pulls the information from the database and presents
it in a set format. While the numbers within the report may vary, the type of information
presented is set and (for the most part) inflexible.
The downside of conventional reporting however, is that if the user requires more information
or needs to see it presented differently, the template use to create the report has to be
modified in order to achieve this.
Data mining is a new approach that offers flexible, three-dimensional reporting. The reports
have depth allowing you to dig down into your information to discover what brought about
any of the numbers presented. In essence, data mining begins where conventional reporting
ends.
A typical example of a data mining report would be one showing product sales. The report
would begin by showing totals for all Food and Beverage sales. From here, you may wish to
find out what made up the total for Food Sales. Clicking on that field, you see that number
23
PIXELPOINT BACKOFFICE MANUAL
broken down into its related report categories, in this example being Soups & Salads and
Entrees.
At this point, you wish to see what items comprised the sales number for Soups & Salads.
Clicking on that field, you see the totals for each soup that was sold. Clicking on one of the
soups, you see which transactions contained that specific type of soup.
Data mining is literally that: You drill down into the report's data, mining for the desired
information.
24
BACKOFFICE MANAGER
Employees
Employee Concepts
There are two pre-requisites which must be set up prior to applying employees to the POS.
These are Job Position and Department.
Job Position
The employee will be assigned to a job position. In doing this, the employee record will
inherit all programming associated with that job position such as their security level and tip
declaration settings. This will also allow the person scheduling work shifts to group people
making it easier to focus on specific job positions (such as scheduling a shift specifically for
bartenders).
Department
Job positions are grouped into Departments. This allows management to group job positions
for easier reporting.
Instructions for setting up job positions and departments are found in the BackOffice
Administrator section of this manual.
25
PIXELPOINT BACKOFFICE MANUAL
Setup Employees
Employees / Setup Employees
This is where you apply all employees who will have access to the system. Most of the fields
are self-explanatory. Any fields that may require some explanation are described below.
P.O.S. Name
This is the name that will show up on the customer receipt. It is recommended that you only
provide the server's first name or commonly used nickname.
Invisible to POS Functions
This will prevent the employee record from showing up on employee-related functions such
as schedules. This box would be used if the employee record were someone like the POS
technician who would require access but not actually work there.
SIN
Social Insurance Number. Also referred to as Social Security Number.
Training Mode
Training mode allows the employee to open checks, place orders and apply functions.
However, it prohibits any remote and local printing. It also does not retain any of the
transaction information and does not affect sales numbers in any way.
26
BACKOFFICE MANAGER
Swipe #
The employee swipe card number. You can assign either a manual or swipe card by
selecting the [Assign Card] button. You cannot view the contents of the swipe # field if the
employee's security level is higher than your own.
Reference #
This field is for reporting purposes only. For example, it could be used to apply a payroll
reference number.
Job Position Setup
This is where you designate what job position the employee will have. Selecting this will
determine their level of security on the system. You can also assign a pay rate with the job
position. This will be reflected within time and attendance reports. You can assign multiple
job positions to the employee record. For example, today the person is a server, tomorrow
they may be a bartender. The rate of pay can vary with each job position too.
You can change the job position either by clicking on the job position title or by using the [+/Job Position] buttons. You cannot assign a job position higher than your own.
Picture
You can apply a jpeg image of the employee swipe card.
• Select Source - If multiple source are available (such as a scanner, a digital camera,
etc.) you select the image source within here.
• Acquire Image - This pulls the image from the source.
• Print VIP Card - If a card printer is attached to the system, this will apply pertinent
employee information and picture to the card.
• Load Image - Allows you to load a pre-saved jpeg image on the hard drive.
Schedule
This allows you to define the work preferences of the employee. There are three
preferences you can schedule:
• Not Wanted - Can work it but would prefer not to.
• Wanted - Can work and wants to work.
• Cannot Work - Is unable to work.
The Hours Preferred field allows you to indicate how many hours per week the employee
prefers to work. There is also a Skill Level field that allows you to indicate their general skill
level.
The schedule information is transferred across to the Employee Scheduling function
(StaffTime™).
27
PIXELPOINT BACKOFFICE MANUAL
Advanced Tab
The Advanced tab contains information regarding their operational interface and shift-related
settings.
System Interface
This determines the operational interface that the employee will be applied to upon logging
in. This setting can be set or reset from the front-end through the Your Settings screen.
• Restaurant Seating - You are presented with the table layout and must select a table
in order to open a check.
• Quick Order - You are presented with either a blank check or the Transaction View
screen. Table selection is not required to open a check.
• Host/Hostess - You are presented with the Table Management screen for taking
reservations and seating people.
• Driver - You are presented with the Delivery Driver screen for taking orders for
delivery.
• Delivery Mode - You are presented with the Delivery Order Taker's screen for taking
delivery and pickup orders.
• Clock In/Out Only - You are only able to use PixelPoint's time & attendance
functions.
Web Authorization
This allows the employee to access their work schedule through the Internet. This works in
conjunction with PixelPoint's WebTime™ product.
28
BACKOFFICE MANAGER
Ref#
This is a reference number for reporting purposes. For example, you might enter a payroll
reference number.
Shift Rules
You can override Shift Rules settings and apply a specific set of rules for this employee.
Disregard Employee Shift Hours
This is used for Till Employees in which this setting will set the employee's hours to zero on
clock-out. This prevents confusion when reviewing employee time & attendance reports by
eliminating all time calculations for the tills.
A till employee is a drawer insert that is assigned to a station (just like an employee). At the
end of a shift, the till is cashed out and reconciled. All staff who used that till share
responsibility for the balance of its contents.
When set, this function will bypass regular schedule enforcement so you will not have to
schedule Tills.
Manager On Duty
This indicates that this employee, when logged in, is assumed to be the manager on duty.
As a result, this person will receive all Shift Rules alerts as well as other related alerts such
as printer errors.
HR Tab
The Human Resources tab allows you to apply employment-related information that may be
pertinent for governmental reporting and accountability.
29
PIXELPOINT BACKOFFICE MANUAL
Personal
•
•
•
•
Gender - Select the gender of the individual (male / female).
Marital Status - Select their marital status (married / single).
Hire Status - Select their hire status (new hire, re-hire, transfer, borrow, leave)
EEOC - Select their ethnicity (caucasian, hispanic, asian, native, other)
Driver's License
These two fields require driver's license information. It is critical information for staff
designated as delivery drivers.
Alien Card
These two fields require the employee's work visa information in the event they are from a
foreign country.
30
BACKOFFICE MANAGER
Time-Clock Manager
Employees / Time-Clock Manager
This function is used to make changes to an employee's time clock. It is used in situations
where you need to modify their clock-in or clock-out times, alter their rate of pay or change
the job position for a given shift.
Calendar Area
Select the day for the schedule you wish to review. Use the arrow buttons to change the
month.
Get Shifts
Upon selecting the desired date, select this to retrieve the shift records (as shown in the
lower portion of the screen).
Filter Job Positions
Select this to isolate a specific job position in the shift display.
Modify Shift Area
As you select one of the shift records in the lower portion of the screen, the punch-in/out
information in this area will change to reflect the hours of that employee on that day. At this
point, you can change the employee's clock-in and out times. You can also change the
business (posting date) they worked, rate of pay for the shift and job position they worked.
You can also use this for applying breaks and designating whether this is a paying shift or
not. Select [Save] to apply the changes.
31
PIXELPOINT BACKOFFICE MANUAL
Shift Display Area
You select the day in the Calendar area and click on [Get Shifts]. This area then displays the
shift information for each employee who worked that day. From here, select the desired
employee record to affect changes in the Modify Shift area.
File Pull Down Menu
Located at the very top of the screen, the contents of this pull down menu will allow you to
exit from this function.
Special Pull Down Menu
•
•
•
•
32
Add Shift - This will allow you to create shifts from scratch. For example, several
people may have worked when the establishment is closed and the POS time and
attendance was not used. You can go in after-the-fact and create the shift and
apply work and break times. As shifts are added, they will be stored sequentially
based on the date of the shift.
Delete Shift - Use this to remove an existing shift from the system.
Delete Break - Use this to remove someone's break from the shift.
View Change Log - Use this to view the log of changes that were applied to the
shift.
BACKOFFICE MANAGER
Employee Scheduler
Scheduler Features
Employees / Schedule
The employee scheduler program (StaffTime™) is a management tool designed for
coordinating employee work schedules and time off. Upon selecting [Schedule], the screen
will display a calendar with the current day highlighted and circled. It will prompt you to select
a schedule.
By default, a schedule represents 1 week. Select the day you wish to look at. It will load the
entire schedule for that week and take you directly to the schedule settings for that specific
day.
Task Bar
Listed across the top of the screen is a yellow task bar containing quick access icons to all of
the major functions of the employee scheduler system.
Load Schedule
Allows you to load another schedule. It presents a calendar from which you select a day.
Upon selecting the day, the schedule for that week will load and the time cells displayed will
be the day you selected.
Add As Selected
Click and drag across the time cells you wish to apply to a shift. Then selecting this icon will
apply the current shift type to these cells.
Add Till Close
With the hours of operation configured within Schedule Setup, select the first cell for the
employee's shift and select this. The shift will be applied from that time cell through to
closing hour of the establishment.
Add To Open
With the hours of operation configured within Schedule Setup, select the last cell for the
employee's shift and select this. The shift will be applied from that time cell back to opening
time of the establishment.
33
PIXELPOINT BACKOFFICE MANUAL
Modify Shift
Click on the shift, then click on this icon. The Modify Shift window will display allowing you to
make changes (see below). You can also access this by right-clicking on a shift and
selecting [Modify Shift].
Delete Shift
Click on the shift, then click on this icon. It will allow you to remove the shift from the
schedule.
Show Employee
Click on a shift or employee name, then click on this icon. It will display the employee's
scheduled times for the entire shift (see below). This can also be accessed by doubleclicking on the employee's name.
34
BACKOFFICE MANAGER
Print Schedule
This will print an 8.5x11 copy of everyone's shifts for that schedule. This report will include
non-working schedules (such as holidays and time off).
Copy Schedule
Click on an employee's row, then click on this icon. It will copy the previous schedule's shifts
for this person into the current schedule.
Leave Schedule
Exits from the Scheduler, returning you to PixelPoint BackOffice.
Setup
The Setup screen allows you to define the hours of operation for the establishment. It also
allows you to set the number of days to be included in a Schedule, set the default time
interval and designate which day is to be the first day of the schedule. To access Setup,
select the Schedule pull down menu at the top of the screen, then select [Setup].
35
PIXELPOINT BACKOFFICE MANUAL
Start Time
Use the up/down arrows on each field to designate the open time for each day.
End Time
Use the up/down arrows on each field to designate the close time for each day.
Pay Periods Per Year
Use this field to identify the duration of pay periods.
Last Pay Period End
Use this to anchor the pay periods to a specific calendar date. These pay period fields are
used to prevent editing of shifts in previous periods.
Days To Load
Enter the number of days that the shift will entail. By default, a shift represents 7 days (1
week). You can reduce the number of days to exclude weekends or extend it to a period
grater than one week.
Interval
Defines the default time cells displayed. Settings vary from 15 minute - 4 hour intervals.
36
BACKOFFICE MANAGER
Week Start Day
Designates the first day of the schedule. If excluding weekends, set the Days To Load to 5
and set this day to Monday.
Setup Shift Types
You can modify existing shift types (Shift, Vacation, Time Off) and create new ones. To
access Shift Types, select the Schedule pull down menu at the top of the screen, then select
[Setup Shift Types].
Description
Enter the name of the type of shift. Located to the right of this field is a color tile showing the
color of this kind of shift. You can change this by clicking on the color tile.
Is Active
Indicates whether the shift type is an active option or not.
Can Work
Indicates whether it is a work shift or non-work shift. Work shifts print in black on the printout.
Non-work shifts print in gray. This also determines whether to apply staff and wages to row
and column summaries.
37
PIXELPOINT BACKOFFICE MANUAL
Schedule Tab
Employees / Schedule / Schedule Tab
The Schedule tab displays by default. It contains rows that represent employees, and
columns that represent intervals of time. The rows and columns intersect to form cells.
These can be filled with different colored bars to indicate the type of shift activity the
employee is scheduled for during that time.
This application interacts with the schedule function within Employee Setup, reflecting the
employee's preferences regarding the number of desired hours and which ones they prefer
not to work or cannot work. This shows up (see image below) as diagonal lines where they
prefer not to work and an 'x' where they have stated they cannot work.
Search
Type in the last name of the employee to filter the list of employees.
Show
Offers a drop down menu which allows you to filter the list of employees by job position.
38
BACKOFFICE MANAGER
Interval
Allows you to change the time intervals. The settings can range from 15 minutes to 4 hours.
Shift Type
Offers a drop down menu which allows you to change the type of shift.
Summary Area
Located in the bottom left corner of the screen, this displays the total number of employees,
hours, wages and wages for the overall schedule. These numbers reflect the contents
shown in the rows and columns above.
Previous Day / Next Day
Allows you to move from one day to the next. You can go back as far as the first day of the
shift and forward as far as the last day of the shift. To select a day outside of that range, you
must load another shift.
Print
Print the schedule.
Cell Definitions
Hrs/Pref
This column contains two numbers. The first number indicates the total number of hours the
employee has been allocated within this schedule. The second number represents the
number of hours they prefer to work within a given shift. For example, if the number shows
12/15, this means the employee has 12 hours scheduled and they prefer to work 15 hours
per schedule. The preferred number is pulled from their personal schedule within Employee
Setup.
# Of Shifts/Forcast
This row contains two numbers. The first number indicates the number of employees
designated for the time interval. The second number represents the average of the last three
schedules. For example, if you are scheduling Bartenders and the number shows 2/3, this
means that you currently have two Bartenders assigned to that time slot where (on average)
you designate three Bartenders.
39
PIXELPOINT BACKOFFICE MANUAL
Total Wage
If you double-click on [# Of Shifts/Forcast], the title will change to Total Wage and the
contents of that row will change as well. This shows the total amount of wages it will cost
within each time slot. As you assign more employees to work, the amount of the wage field
goes up. This is with the assumption that each employee's job position has been assigned a
wage within Employee Setup.
Adding A Shift
There are several ways you can apply a shift to the Schedule Tab.
1. Click and drag across the cells you wish to apply to a schedule.
2. Click the [Add As Selected] icon.
1. Click and drag across the cells you wish to apply to a schedule.
2. Right-click and select [Add Shift]
• The word 'Shift' may change based on the current shift type.
1. Click the first or last cell you wish to apply to a schedule.
2. Right-click and select [To Open] or [Till Close]
• Hours of operation must be pre-defined in Setup for this function to work.
Note: You can schedule shifts to any cell regardless of its status (closed, not wanted or
cannot work).
40
BACKOFFICE MANAGER
Modify Shift
Will present the window version of the schedule and allow you to change the start time, end
time, shift type and pay rate.
Delete Shift
Will remove the shift from the schedule.
Setup Shift Types
Will present the Setup Shift Types screen.
Setup
Will present the Schedule Setup screen.
Copy Schedule
If right-clicked on an employee with no schedule, this will copy the employee's previous
schedule.
41
PIXELPOINT BACKOFFICE MANUAL
Copy All Schedules
Copy the schedules of all employees shown within the current view or all employees globally,
from the previous schedule to the current schedule.
Email Schedules
This information can also be emailed to employees using either the ‘Send Schedule via
Email’ for select individuals or ‘Send All Schedules via Email’ for all staff.
Though the email addresses are contained within the employee record, setup of the email
function within PixelPoint is located under Administrator in Setup System. Refer to the Setup
System section for email configuration details.
42
BACKOFFICE MANAGER
Scheduled Shift Times Tab
Employees / Schedule / Shift Times Tab
The Shift Times tab contains cells that display the start/end time for the employee's shift.
Double-clicking on the cell will display the shift window showing the start time, end time, shift
type and wage.
This screen is particularly effective in showing a quick summary of all shifts applied to the
schedule. In the event an employee has been set with a split schedule (more than 1 shift
within the day), the first shift time will display with an asterisk next to it.
Adding/Modifying A Shift
1. Double-click on the cell. The shift window will display.
2. Edit the start and end time.
43
PIXELPOINT BACKOFFICE MANUAL
Menus & Products
44
BACKOFFICE MANAGER
Product Setup
Product Concepts
Product
A product is anything that can be ordered at the front-end. It usually refers to food and
beverage items (sometimes referred to as menu items), but can also encompass other
functions such as retail items, rentals, bussing commands, kitchen commands and so on. It
is for this reason that they are more extensively referred to as 'products'.
Report Category
For the sake of reporting purposes, similar products are grouped together into Report
Categories. For example, the establishment offers several types of soups. These products
can be grouped together into a Soup report category. When it comes time to generate a
report category report, you will be able to see how well soups (in general) are selling.
Summary Group
As a further extension of reporting, similar report categories are grouped into Summary
Groups. For example, all report categories referring to food items are grouped into a Food
summary group. When it comes time to generate a summary group report, you will be able
to compare food sales to other summary groups such as beverages and retail items.
Similar products have similar characteristics, such as where they may print, what taxes
should be applied and what modifier pages may be required. Rather than program these
settings for each product, you can apply them at the report category level. In doing this, all
products that are assigned to that report category can inherit the common programming.
45
PIXELPOINT BACKOFFICE MANUAL
Product Setup
Products / Product Setup
Product Setup allows you to program everything pertaining to the product. Within this
section you will discover all of the different types of products that can be created and what
each type can be used for.
Description
This is the description that prints on the customer receipt. It is important that short forms be
avoided here if possible. Due to the size of print on a receipt, this field permits up to 30
characters.
Printed Description
This is the description that prints on the remote printers. This is where shorter forms could
be applied. For example, referring to the example image, you could shorten it down to FR
CHKN DNR. The only people seeing this description would be the kitchen staff so it is
important that this description be suitable for them. Due to the size of print on a remote print,
this field permits up to 20 characters.
POS Button
This is the title that prints on the touch screen button. This description is intended for the
server placing the order. You can fit two lines of text on the button. It is recommended that
you leave this text left-justified to ensure proper spacing regardless of the applied font.
46
BACKOFFICE MANAGER
Text Color
This presents a color chart with which you can select the color of text that will display on the
POS Button. You can choose from among 48 basic color tiles, or apply custom colors.
Back Color
This presents a color chart with which you can select the color of the POS Button. You can
choose from among 48 basic color tiles, or apply custom colors. Do this by selecting [Define
Custom Colors], pick a custom color box to modify, then select the desired color from the
rainbow tablet and select [Add To Custom Colors].
Button Image
This allows you to apply a graphic image to the POS Button. The image will occupy the
entire button display. If you wish to have both an image and text on the button, the text must
be contained within the image. It is recommended that you use small images of around 100150 pixels. Square images appear best though the system will stretch the image to fit.
Price A-J
Enter the price of the item in Price A and press the Tab key. It will apply the same price to all
remaining price fields. You can set different prices for any of them. There are 10 price levels
with which you can adjust pricing based on a wide variety of circumstances. You can
configure the system to apply these different price levels using the following criteria:
•
Report Category - All items in a report category switch price levels based on the
schedule in Report Category Setup. For example, Wednesday night from 8:00-9:00 is
'Happy Hour'. All liquor report categories are set to shift to Price B at this time. You can
also apply this same function to an individual product by using the schedule in Product
Setup.
•
Member Group - Members are assigned to groups. A group can be set to refer to prices
designated on different price levels. For example, Seniors use Price B, Students use
Price C.
•
Station - Each station can be set to refer to a different price level. For example, a
sandwich ordered on Station 1 is Price A. The same sandwich ordered on Station 2 is
Price B.
•
Sales Type - Each sale type can apply to a different price level. For example, Dine-In
uses Price A, Delivery uses Price B.
Modify Price
This is a special price level that applies when an Ordering Product is being used as an
Option. For example, a Salad is $4. However, if you order the Steak Dinner, you can add
that Salad for $1. The modify price is applied through the use of a forced question.
47
PIXELPOINT BACKOFFICE MANUAL
Typically, a forced question would offer you a choice of modifiers. But if you include an
Ordering Product as one of the options, its Modify Price will be applied.
Points Awarded
Points redemption is one of the methods of client retention offered through PixelPoint. When
a member is applied to a check, the member will be credited points for each item on the
check. The points for each item are applied here. For example, the Soup Of The Day is
worth 10 points. The 10 points are applied to this field.
Report Cat
Select the report category this product belongs to. The product will adopt all programming
that was applied to that report category (modifier pages, taxes, print location and price
schedule).
Type Of Product
Select the type of product. This will determine how it will act on the system. Refer to the
Product Types section for details on each selection.
Forced Questions
Select from the list of forced questions. You can apply up to 5 forced questions per product.
Every product within each forced question can also have 5 forced questions as well. For
example, ordering a dinner presents a forced question of 'Soup or Salad'. You choose the
salad. That salad product may then have a forced question as to the type of salad. From
that you choose the Chef Salad. That product then has its own forced question as to the
choice of dressing. All of this stems from just the one forced question within the dinner
product. There are still 4 more forced questions available for that dinner. In other words you
can have forced questions within forced questions.
48
BACKOFFICE MANAGER
49
PIXELPOINT BACKOFFICE MANUAL
From the product setup screen, you can also search, add and edit forced
questions. Located next to the forced question selection lines is a search button
[...] which will allow you to do all of this without leaving Product Setup.
Course Sorting
Select the course that applies to this item. This item will be grouped into that course. Refer
to the Sort Order Tab in Setup Network Printers for further details.
Option Printing
This applies if the product type is Option. Normally, an option will not print if it has no price.
If a price is applied, the item will print on its own line with its price.
• Print Always forces the option to print on the receipt regardless of whether it is priced or
not.
• Roll-up Price will roll the price of the option up into its master item. See example below.
Printing Priority
Apply the printing priority number here. The higher the number is, the higher of priority it will
have. Refer to the Sort Order Tab in Setup Network Printers for further information.
Consolidate On Orders
Check this box to identify that you wish to consolidate this item on a remote print.
Print consolidation works for Options as well as Ordering Products. For example, you place
an order for 6 steaks (1 rare, 2 medium, 3 well done). Consolidation is set for both the
steaks and the meat temperatures. The consolidated print will show the 6 steaks with
indented consolidations for rare, medium and well done.
50
BACKOFFICE MANAGER
Refer to Printing Concepts for further information on consolidation.
51
PIXELPOINT BACKOFFICE MANUAL
Product Types
Ordering Product
An ordering product is any item that is listed on a menu is an ordering product. Ordering
products have a price and will print on the receipt. An example of an ordering product is a
[Ham Sandwich].
Option
An option is a modifier. Options may or may not carry a price. If the item is not priced, it will
not print on the receipt (unless flagged as Print Always in Product Setup). An option must be
associated to an ordering product. An example of an option is [Extra Cheese].
Kitchen Command
A kitchen command is a message that will print to a remote printer. It has no price and will
not print on the receipt. An example of a kitchen command is [See Server].
Bussing Command
A bussing command is a message intended for bussing staff. It has no price, will not print on
the receipt and has no screen button associated with it. Bussing commands are available
through a pop up window when you select [Send Command] on the Table Layout screen.
You will be asked to select the desired table, then the list of bussing commands will display.
Upon completing this, the bussing command will print at the designated printer. An example
of a bussing command is [Clear Table].
Seating Position
A seating position is an order marker allowing you to separate one person's order from
another within the same check. Seating position allows you to separate people's orders on
remote prints, split checks more easily and navigate through a table's order more efficiently.
A seating position product has no price and does not show up on the receipt. A seating
position product can be general such as [Seat] in which it will increment the seat number
every time it is selected; or it can be more specific such as [Seat 1] in which it will specify
seat number 1 whenever selected.
Rated Product
A rated product is a rental. Upon selecting it, the price of the item will increase as time
passes. The timer can be stopped either by selecting the [Stop All Timers] function or by
printing the receipt. An example of a rated item is [Pool Table].
Delay Print Command
A delay print command will pause remote printing. It is used when you want to delay the
printing of certain items to the kitchen. For example, when placing the order, you select the
appetizers, select [Delay] (which for example, is set to delay 10 minutes), then select the
52
BACKOFFICE MANAGER
entrees. In the kitchen, an order will print containing just the appetizers. Ten minutes later,
another order will print containing the entrees. Delays can be programmed for any length of
time using the [Time To Serve] field in Product Setup. Delays will not show up on the receipt.
Delays can also be based on the preparation time programmed into the products. For
example, you order a soup and salad, apply a delay, then order a steak. The delay will look
to the items ordered before it and delay the printing of the steak by the preparation time of
either the soup or the salad (whichever is the longest). The [Time To Serve] field has to be
empty in the Delay product and occupied in each ordering product.
Delay can also be applied in a Hold-And-Fire operation in which the delay will be indefinite.
Using the previous example, the steak will not print in the kitchen until the server voids the
delay. To apply this, the [Time To Serve] field must be empty in both the Delay button and all
ordering products. You must also apply Feature Code 3 to the Delay command.
Merchandise
A merchandise item is a retail item. It is selected using a bar code scanner rather than
through the touch screen. Upon scanning the bar code, the item will appear on the check.
Merchandise items will show up on the receipt. An example of a merchandise item is [Large
Polo Shirt]. The bar code is applied to the [Ref Code/UPC] field in Product Setup.
Minimum Charge
A minimum charge is a product that will adjust its price to ensure that the check total meets
the minimum allowable amount. For example the establishment's minimum charge is $10.
You select [Minimum Charge] and the check total is $10. You then order $6 of items. The
minimum charge will change to $4 so the total is still $10. You order another $2 of items, the
minimum charge will adjust its price again to $2, maintaining the total at $10. Once the
amount of the check surpasses the minimum charge, the price of the minimum charge
product will be zero and will not show up on the receipt.
Ticket Number
A ticket number is a product that asks you for a reference number. The number attaches
itself to the description. A price can be applied to the ticket number and it can show up on
the receipt. For example, the establishment sells boxes of expensive cigars that each have a
serialized seal label. The server selects [Box of Cigars] and is prompted to enter the box's
serial number. The receipt shows both the product description and the serial number.
Cover Charge
A cover charge is an admission ticket. When this item is ordered it generates a Ticket slip.
This slip is then given to the customer as an entry ticket. An example would be entry into a
theater. Ordering an [Adult Admission] would print up a Ticket on the local printer where the
customer would take it for entry into the theater.
53
PIXELPOINT BACKOFFICE MANUAL
Recipe Item
A recipe item is used to post raw inventory usage. For example, the chef needs to process
the inventory that was used for a buffet. Using the [Post Inv Usage] function button, it
presents a list of all recipe item products. From this list, the chef selects the items and
quantities that were used. This same function can also be used for recording waste.
Manual Keyboard
A manual keyboard product allows you to type in a name or description. An example of this
would be [Message To Chef]. Upon selecting this, a touch screen keyboard will be
presented allowing you to type a brief message. This message is included on the remote
print.
54
BACKOFFICE MANAGER
Custom Tab
Products / Product Setup / Custom Tab
This tab allows you to by-pass the programming inherited from the assigned Report
Category. It will also allow you to apply a security level to the individual product.
Product Defaults
•
•
Use Report Cat - Selecting this will gray out the taxes, schedule, print channel and
modify screens fields. In doing so, the product will apply the settings defined within the
Report Category.
Define Custom - Selecting this will allow you to define the taxes, schedule, print channel
and modify screens for this product.
Add Taxes
Select which taxes apply to this product.
Schedule
This presents a schedule screen. Click and drag on the schedule to select the time range.
Then click on the color tile corresponding with the desired price level. There is also a Not
Present selection which will render this product unavailable for order during this time.
55
PIXELPOINT BACKOFFICE MANUAL
In the above example, the Taco Salad is unavailable on Sundays and switches to Price B on
Tuesdays from 11am till closing at 3am. Note that if the hours of operation extend beyond
midnight, the schedule continues into the following morning.
Print Channel
Select the printer channel(s) where this item will print to. Refer to Printing Concepts for
further information on printer channels.
Min Security
You can apply security to an individual product so that management authorization will be
required in order to order the product. This would be used for expensive products such as
rare bottles of wine.
Modify Screens
This is where you assign the modify order pages to a specific product. When the product is
ordered, the order pages defined here will show up in the Modifier Grid on the order
template. It is recommended that you ensure that these order pages are in the same order
throughout the system, regardless of what item you select. For example, the first button
would always be either a [Food Hold] or [Bar Hold] button.
Accounting Codes
These fields are for reporting purposes only. They represent Accounting Code, Cost
Accounting Code and Inventory Accounting Code. There are reports in Report Viewer which
will present the contents of these fields.
56
BACKOFFICE MANAGER
Recipe Tab
Products / Product Setup / Recipe Tab
The recipe tab allows you to apply a recipe to the product. The system will record the usage
of each applied stock item whenever the product is ordered, allowing you to generate an
Inventory Usage Report. If used in conjunction with StockBoy, the system will also record
the depletion of the applied stock items whenever the product is ordered.
+/- Inventory Item
Use these buttons to apply and remove stock items from the product recipe. When adding
an inventory item, a window will display showing you all stock items. Select the desired item
and press [OK]. It will then ask how many units to apply to the recipe. To remove an item,
select the desired item, then [- Inventory Item].
# of Units
This quantity is applied when you add the item. It represents the number of stock units that
go into the recipe.
Unit Description
This is the unit descriptor pulled across from the stock item record.
Item Cost
The cost per unit of the stock item multiplied by the # of units.
57
PIXELPOINT BACKOFFICE MANUAL
Total Recipe Cost
This is the sum total of all item costs giving the total recipe cost of this product.
Product Selling Price
This is the selling price of the product (Price A).
Suggested Selling Price
Use this field as a tool to determine a qualified selling price for the product. Utilizing the slide
bar and percent field below you can determine what you could charge based on Recipe Cost
and desired profit margin. In the previous example, the cost price of 1/4 chicken is $0.14.
The selling price is $8.95. The slide bar positions itself automatically to show that the cost
price of the meal is 1.56% of the selling price. Slide the bar up and down to see what you
could charge and how much of that would be cost. Use the percentage field to enter an
exact value. The slide bar will position itself automatically.
58
BACKOFFICE MANAGER
Advanced Tab
Products / Product Setup / Advanced Tab
The advanced tab contains settings fields to extend the functionality of the product.
Time To Serve
This field represents a number of minutes. If applied to an Ordering Product, this represents
the time it takes to prepare and serve the item. If applied to a Delay Print Command, it can
be designated any number of minutes. For further information, refer to Delay Print within
Product Types.
Ref Code/UPC
This can represent either the PLU number or the UPC barcode number. If the product type
is Merchandise Item, then you would enter the UPC code in this field. If using the PLU
(product/price look up) custom function button, you can apply the PLU number here and
retrieve the item using that number.
# Of Items Remaining
This is used to enter the quantity available for this item. The number will appear in the corner
of the product button. As it is ordered, the number will get smaller. When it reaches zero,
the item will automatically be declared Sold Out.
59
PIXELPOINT BACKOFFICE MANUAL
Manually Entered
•
•
Price - If checked, you will be prompted to enter the price of the item. This overrides any
prices applied on the Product Setup tab.
Description - If checked, you will be prompted to enter the description of the item. This
description is reflected in both the remote prints and receipt.
Weighed Item On Scale
If the station has a weight scale plugged into it, this field will open the interface with that
scale. Selecting this product, it will look to the weight on the scale and apply that as the
quantity. Upon selecting this field, a Tare Weight field will be presented allowing you to enter
the weight of the plate or container. This tare weight will be deducted from the total weight
presented on the scale.
Feature Code
A feature code is a special numeric value which will allow you to perform special functions.
For further information on feature codes, refer to the Feature Codes section in this manual.
Tax Exempt #
This field is for reporting purposes only. Use it if the item is tax exempt and a special
reference number or general ledger number needs to be applied.
Make Info
This presents a screen in which you can apply an image of the product and detailed
description. This information will show up when [How To Make] or [Make Info] is selected at
the front end. Use this to identify ingredients which may cause allergic reactions, preparation
instructions, caloric content or any other pertinent information.
Active Date Range
Use this to set an active date range for the product. Using this, you can program an item to
appear on the POS on a specified date and disappear after a specified date. This is ideal for
programming daily and weekly specials or promotional items.
Item Special
Use this to identify the product as a Special or Dessert. If either is checked, the product will
show up in the corresponding column in the Billboard screen. To remove the item from
either column, simply check the Normal box.
Active Surcharge
Located on the Advanced tab in Product Setup is a checkbox called Active Surcharge. A
surcharge is an additional charge you wish to apply to the check. It is a percentage
calculation based on either the Net Total (total before taxes) or the Final Total (total after
taxes) of the check.
60
BACKOFFICE MANAGER
The image below demonstrates how you could apply it. Upon checking the Active Surcharge
box, the surcharge definition window displays allowing you to define its parameters.
Minimum Charge means that regardless of what the system calculates as the surcharge, the
minimum amount it can apply is (in this case) $1.00. Maximum Charge means that
regardless of what the system calculates as the surcharge, the maximum amount it can
apply is (in this case) $20.00.
The check boxes below that allow you to indicate whether you want the surcharge calculated
based on the Net total or Final total. This information is carried across to the Product Setup
tab.
The image below demonstrates how the surcharge would be applied. Price Levels A
through H now reflect the surcharge percentage to be applied for that price level. If you
apply this to a transaction, the surcharge would be 10%. You can set different percentage
levels for each price level (A-H).
61
PIXELPOINT BACKOFFICE MANUAL
Price Level I reflects the minimum charge you applied earlier. So let us assume you were
working on Price Level A and the amount of the check came to $8.00. The 10% surcharge
would be $.80. But because the minimum surcharge (Price Level I) is set to $1.00, the
surcharge applied would be $1.00 instead of $.80.
Inversely, Price Level J represents the maximum charge you could apply. So let us assume
you were still on Price Level A and the amount of the check came to $220.00. The 10%
surcharge would be $22.00 but the because the maximum surcharge (Price Level J) is set to
$20.00, the surcharge applied would be $20.00 instead of $22.00.
62
BACKOFFICE MANAGER
Applying this to front-end operations, I have applied the surcharge. It took the minimum
value of $1.00. I then ordered a pizza for $8.99. Since I am using Price Level A, the
surcharge is calculated at 10% or $.90. Since this is less than the minimum value, the
surcharge remained as $1.00.
But when I ordered a salad, the net price increased to the point that 10% would exceed the
$1.00 mark. So upon calculating the net total of the pizza and the salad ($8.99 + $2.99) it
revised the surcharge to equal 10% of that total amount (being $1.20).
Active Surcharge works great in a delivery environment where you want to apply a delivery
charge to the order. And you can set the Delivery Sales Type to Auto Order Item (being the
delivery surcharge) so it is applied automatically with every delivery order.
Size Up/Down Product
Size-Up and Size-Down are two functions which work in conjunction with each other to
provide ease of use for the operator to adjust the size of a meal ordered. This function was
designed for the quick service industry but may also be applied to table service environments
as well.
It works particularly well with pizza and combo orders. In the case of pizza orders, if the
customer wishes to change the size of their pizza (size-up or size-down), the toppings and
related inventory recipes can be adjusted as well. The same applies in the case of combo
orders in which someone may wish to “super-size” their combo. The corresponding size-up
combo will contain the appropriate items (being a large fries and large soda) and the
ingredients for inventory depletion will match up as well. Of course, price will adjust
accordingly too.
To simplify the explanation of this, we will examine how to program a size-up and size-down.
The establishment has three pizzas; small, medium, large. The price for each is $5, $7 and
$9 respectively.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Program each product with its price.
Go to Product Setup for the Medium Pizza.
On the Advanced Tab, select [Size Up Product].
A bar will show up saying Not Selected. Click on this.
A window will display showing a list of all ordering products.
Select the [Large Pizza].
Returning to the Advanced Tab, select Size Down Product.
Click on Not Selected.
Choose the [Small Pizza].
Save.
On the order template, create two custom function buttons: [Size Up] and [Size Down].
Save.
63
PIXELPOINT BACKOFFICE MANUAL
Note: If the modifiers (pizza toppings in this case) also come in different sizes and prices,
apply size up/down for each of these items as well. Upon sizing the master item, the
modifiers will auto-size up/down as well.
•
•
•
•
•
Order a small pizza ($5).
Select [Size Up]. It changes to a medium pizza ($7).
Select [Size Up]. It changes to a large pizza ($9).
Select [Size Down]. It returns to the medium pizza ($7).
Select [Size Down]. It changes back to a small pizza ($5).
The link between the three products is stationary regardless of which pizza you originally
order. For example, you cannot jump from a small to a large without up-sizing to the medium
pizza first. You can also extend beyond three items. For example, you can program a size
up on the Large Pizza to link with an Extra-Large Pizza.
64
BACKOFFICE MANAGER
Feature Codes
Within the product setup screen is a field called Feature Code. You can use this field to
apply special functionality to your POS system. An explanation of the various Feature Codes
is listed below.
Feature Code 1
Tax Inclusive Pricing. The price of the product will include applicable taxes. The system will
internally back-calculate the price of the item so that its price (plus tax) matches the price you
entered. For example, Beer is priced at $4. Using feature code 1, the price (including tax) is
$4. Without feature code 1, the price is $4 + tax.
This function is commonly used in situations where the bar menu is tax inclusive but the rest
of the menu is not. Of course, establishments under VAT taxation laws would not require
this since everything would be tax inclusive and this would be addressed using a tax DLL. It
is important to remember that due to rounding and taxation issues, some tax inclusive prices
may be off by a cent.
Note: Within Station Setup is a check box called “Use Tax Inclusive Pricing When Feature
Code =1”. This must be applied to each station that will honor tax inclusive pricing. With that
being said, it is possible to apply both tax-inclusive pricing and non-tax-inclusive pricing within
the same establishment.
Feature Code 2
Default Print Locations. By default, when using an Ordering Product in a forced question the
product will behave like an Option and will print following the master product it modifies. Use
feature code 2 when you do NOT want the product to follow the item when printing. Instead
the product item will print where it is normally set to print in system setup.
For example, you order [Wings & Beer]. The ordering products in the forced question are
[Bucket Of Wings] and [Pitcher Of Beer]. The problem is, you do not wish the wings to print
at the bar and the beer to print in the kitchen. Apply feature code 2 to the ordering products
within the forced question. The wings will print in the kitchen and the beer will print at the bar.
Note: Feature code 2 will not affect OPTION products.
Feature Code 3
Hold & Fire. To do this, create a product called “Hold & Fire”. It’s product type is Delay print
command and apply feature code 3. Do not apply any setting to the Time To Serve field in
product setup. When placing an order, the system will send all items selected prior to
applying the Hold & Fire. All items after it will be suspended until the server Voids the Hold &
Fire line item. Multiple Hold & Fire items can be applied to a check.
For example, you order Soup, Hold & Fire, Steak, Hold & Fire, Pie. The soup will be sent.
Upon voiding the first Hold & Fire, the steak will be sent. Upon voiding the second Hold &
Fire, the pie will be sent.
65
PIXELPOINT BACKOFFICE MANUAL
Note: You cannot print a receipt with a HOLD AND FIRE item on it. The system checks for
this and will not print. You cannot use the HOLD AND FIRE with rated items. The system
checks for this and will auto-remove the HOLD AND FIRE.
Feature Code 4
Order Later. This is ideal for Full Meal ordering concepts. For example, you order the $20
Meal. This includes your choice of appetizer, main course and dessert. When selecting
from the dessert forced question, you select a product called [Order Later]. This product
uses Feature Code 4. The non-priced item will be applied to the check.
When the customer decides what they want for dessert, use the [Substitute] custom function
button on the [Order Later] item and apply the desired dessert at that time.
Feature Code 5
Quantity Forced Questions. The forced question will be asked for each quantity item.
For example, you use the quantity button to order 3 Steaks. Feature code 5 will ensure that
the forced question of meat temp is asked 3 times instead of once.
Feature Code 6
Cannot Coupon Item. Regardless of programming throughout the system, no coupon
discounts can be applied to this item.
Feature Code 9
Quantity Price Equals One. If the quantity for an item is less than one, the system will charge
the same price as if the quantity were one.
For example, pizza toppings are $1 each. You split the toppings on a pizza. Feature code 9
would ensure that the half toppings would still be charged at $1 rather than $.50.
Feature Code 99
Manual Surcharge. A product using manual entered price with feature code of 99 will prompt
for a % surcharge of the net total. This can be used for gratuity.
Feature Code 101-104
Auto Order Item. When feature code 101, 102, 103 or 104 is applied, the POS will
automatically order the item when a transaction is started (ordering 104 items first, 103 items
second, etc.).
Note: Some POS functions (such as selling Gift Cards) may be affected by the application of
auto-ordered items. Take this into consideration before applying.
66
BACKOFFICE MANAGER
Feature Code 105
Auto Order Item Where Qty = Customers. Items with feature code of 105 will be
automatically ordered in a quantity equal to the number of customers on the check.
For example, when opening a table with 3 customers, 3 seating positions could be
automatically applied.
Note: Feature codes 101-105 only apply to table service mode.
Feature Code 301-302
Apply Active Surcharge. When programming an active surcharge (Product Setup /
Advanced Tab) you use these feature codes to define how you want the surcharge applied
to the check. Feature code 301 will apply the surcharge based on the Net Total. Feature
code 302 will apply the surcharge based on the Final Total.
Feature Code 600-699
Linked Modifier Item Groups. This allows you to stipulate a condition to when certain
modifiers can be applied to a check. They can only be applied if a linked master item resides
on the check.
For example, a modifier item has feature code 605 can only be used to modify an ordering
product that also contains feature code 605.
Feature Code 700-899
Linked Product Item Groups. This is similar to the linked modifier item groups except it
applies to all product types. In this case, the 800 series of numbers scans the entire check to
ensure there is a corresponding 700 series number. If present, the item can be ordered. If
not, you cannot order the item.
For example, you cannot order [Soda Refill] with a feature code of 801 if the check does not
contain [Soda] with feature code 701. Or you cannot order [Pie] with feature code 824 if the
check does not contain [Full Meal Special] with feature code 724.
Note: Feature Codes 301-899 are only available within Version 7.x and greater.
67
PIXELPOINT BACKOFFICE MANUAL
Forced Questions
Forced Questions
Products / Forced Questions
A forced question (sometimes referred to as a forced modifier) is a pop-up window that
appears when you order an item. It forces the user to select one of the answers which will
be applied as a modifier. When reading a menu, you can see where forced questions need
to be applied. If the item offers a choice of different options, that is where a forced question
would need to be applied.
Examples of common forced questions are as follows:
• Dressings - French, Italian or Ranch
• Meat Temperature - Rare, Medium or Well Done
• Sauces - Mild, Medium or Hot
• Flavors - Vanilla, Chocolate or Strawberry
Answer List
This is the list of possible answers the user could choose from. Use the arrow keys to place
the answers in any order. The Price Mode column allows you to apply a specific price level
to that answer within that forced question. For example, pepperoni may be used in several
forced questions. One question would use the pepperoni’s modify price while another
question may use the regular (scheduled) price and a third question may use one of the price
levels. The Fixed Price column allows you to set a fixed price for the answer when used in
this particular question.
68
BACKOFFICE MANAGER
+/- Answer
These buttons allow you to add and remove answers from the Answer List. Selecting [Add
Answer] will present the product list. Choose the desired product and select [OK] to apply it
as one of the possible answers. If the product does not currently exist in the product file,
choose [New Item] to create it. You can then apply it to the forced question.
Question
The name of the question.
Number Of Choices User May Select
Define the maximum number of choices you want to permit the customer to choose. For
example, the number of choices for a salad dressing would be one in that it would be unlikely
that someone would want two (or more) dressings on a single salad. However, the number
of choices for toppings on a pizza could be many in that customers may want to apply
multiple (or all) topping choices to their pizza.
Minimum Number Of Answers
Define the minimum number of choices you want to permit. For example, if you wanted to
permit none of the choices (suggesting plain), this could be set to zero. But if the question
referred to something such as a cooking time, you would need an answer. In such a case,
you would place a one in this field indicating that they must choose at least one of the
answers.
Number Of Mod Price Choices
Along with the 10 price levels presented in Product Setup, there is an extra price field called
Modify Price. This is used when an Ordering Product is used as an Option (such as adding
a salad to a meal for only $1 where you normally charge $4 for the salad). You can program
the forced question to use the price in this field rather than the conventional price levels.
Maximum Allowable Splits
You can split the items applied within the forced question. For example, you want a pizza
with half-and-half toppings. This would be a split of 2. This field allows you to choose the
maximum number of splits you want to allow the user to select.
When applied, the quantity of the answer will be proportional to the split, as will be the price
and inventory depletion of the item. You do not have to apply the split as soon as the forced
question displays. For example, you can order a pizza, apply pepperoni to the entire pizza,
then apply the split for each topping after that.
Sort Alphabetically
This button will sort all answers alphabetically.
69
PIXELPOINT BACKOFFICE MANUAL
Allow Multiple
This check box will allow the user to select the same answer more than once. For example,
you could order double or even triple cheese on a pizza. Please note however, that this only
works if using the Button format (see Use Buttons, below). You can only select an item once
in the list format.
Automatic OK
This will save a keystroke in situations where the user only has one choice to make. For
example, the question asks you to choose a salad dressing. Only one selection would be
required. Rather than select [French] then [OK] to move on, this check box will automatically
assume the [OK] button after selecting [French].
Use Buttons
Checking this box will display the answers as individual buttons. Un-checking it will display
the answers in a list format. Use the list format when you have insufficient screen space to fit
all of the button answers.
Substitute
Checking this box will allow you to go back to the selected answer and substitute one of the
other answers in its place. For example, you could substitute Fries with Onion Rings. Both
choices must appear in the forced question.
70
BACKOFFICE MANAGER
The substitute command is designed for single-selection forced questions. It is not
recommended for questions involving multiple answers (such as pizza toppings).
Ask At Once
This feature combines multiple forced questions into one screen display. For example, you
order a burger combo. It has several questions; choice of burger type, choice of toppings,
choice of side and flavor of beverage. Rather than display them one at a time, they will all be
displayed all at once. This allows the user the flexibility to apply the answers and make
changes on the fly prior to sending the item with all answers.
Note: Notice that priced modifiers show up with the price included on the button display.
71
PIXELPOINT BACKOFFICE MANUAL
To apply forced questions all together, check the box below the list of forced questions within
Product Setup.
Break – If you use the Quantity button to order an item with an Ask At Once forced question,
a Break button will display in the bottom left corner of the forced question window.
Selecting it, allows you to apply different forced question answers for each separate item.
For example, if a quantity of 3 was selected prior to ordering the Burger Combo, you could
then select the Break button presenting the display below. This allows you to apply the Ask
At Once question for each of the three combos. You can toggle between each order item.
Selecting the OK button will then accept the answers for all three items.
Forced Questions From Product Setup
You can now search, add and edit forced questions directly from the Product
Setup screen. Located next to the forced question selection lines is a search
button which will allow you to do all of this without leaving Product Setup.
72
BACKOFFICE MANAGER
Combos
Products / Forced Questions
A combo meal is a single product comprised of a combination of several ordering products.
The following explains how to program a typical combo.
The Menu
The product Burger Combo consists of a hamburger, fries and soda. Here is a list of the
individual items and the combo.
Product
Hamburger
Medium French Fries
Regular Soda
Price
3.95
1.50
1.50
Burger Combo
5.95
Creating The Combo
1. Begin by creating the [Hamburger Combo] product. It will be comprised of other products
that can also be ordered as individual items (as shown above). If ordered as a combo,
the price of $5.95 will save the customer $1.
2. Edit the three products that will go into the combo, making their Modify Price $0.
3. Create a Forced Question for the Hamburger Combo. In this example, the Forced
Question will be comprised of three answers, being the three items that go into the
combo.
4. Make sure the [Number of Choices], [Minimum Number of Answers] and [Number of
Mod Price Choices] fields are all set to 3 (matching the number of answers in the Answer
List). Also, check the [Automatic OK] box.
5. Save and apply the forced question to the Hamburger Combo product.
73
PIXELPOINT BACKOFFICE MANUAL
Upon ordering the [Hamburger Combo] at the front-end, you will see that the system
automatically orders all of the answers in the forced question and gives them each a price of
$0. If any of the combo components have forced questions of their own (such as the flavor
of soda), they will be presented as well.
The Combo function can also be used in conjunction with the Size Up and Size Down
buttons to "Super Size" or "Kid Size" the combo (changing the fries and soda to either a large
or small size).
74
BACKOFFICE MANAGER
Menu Setup
Products / Menu Setup
The Menu Setup function allows you to design the menu order screen. From here you can
create and modify order pages, create and modify products and assign both to their button
locations on the order screen. The screen is divided into three sections.
Item List
The first section (on the left) is the Item List. It contains two tabs: PAGES contains a list of all
order pages that have been created. The PRODUCTS tab contains a list of all products that
have been created.
Order Page Grid
The second section is the Order Page Grid (located in the lower right area). This contains
the buttons that appear in the order page grid on the front-end. To add an order page to this
grid, select an order page title from the PAGES tab in the Item List section. Click-and-drag it
to the desired button cell in the Order Page Grid.
75
PIXELPOINT BACKOFFICE MANUAL
Product Grid
The third section is the Product Grid (located in the upper right area). This contains the
buttons that appear in the product grid on the front-end. To add a product to this grid, select
the product title from the PRODUCT tab in the Item List section. Click-and-drag it to the
desired button cell in the Product Grid.
Adding Items
Another way you can add an order page is by selecting an empty cell in the Order Page Grid,
then right-clicking on the desired order page title. Select [Insert Page]. Or rather than rightclicking, you can select the [Insert Page] button.
Similarly, you can add a product to the product grid by selecting an empty cell in the Product
Grid, then right-clicking on the desired product title. Select [Insert Product]. Or rather than
right-clicking, you can select the [Insert Product] button. To change the product grid from
one order page selection to another, simply select the order page title from the Order Page
Grid or the PAGES tab. You will see that the title of the Product Grid changes to that order
page title.
Creating & Editing Items
When you select an empty cell in either the Order Page Grid or Product Grid, a button in the
toolbar section (next to the trash can icon) will change to [Create Order Page] or [Create
Product] depending on which grid you select. Selecting this button, you will be presented
with either the Order Page Setup screen or Product Setup screen. Upon saving the record,
the item will be applied to the empty cell.
If you click on a cell containing an item (order page or product), the button in the toolbar
button will change to [Edit Page] or [Edit Product]. Selecting this, you will be presented with
either the Order Page Setup screen or Product Setup screen with the selected record
already loaded and ready for editing. Upon saving the record, the item in the cell will be
updated as well. You can also edit a product or order page by right-clicking on the button
and choosing [Edit Page] or [Edit Product].
Positioning Items
You can arrange the buttons in any order on the grid by clicking and dragging from one cell
to another. You can also remove the items from the grid by dragging them to the trash can
icon.
Multiple Menus
If you have created multiple menus (using Multi Menu Setup), each menu can be accessed
by selecting the [Multi Menu] pull-down menu at the top of the screen. When you select the
desired menu, the Order Page Grid and Product Grid will change to match the order
template programmed for that menu.
For example, the order template for the Dining Room menu may contain an order page grid
consisting of 5 rows of 5 buttons. But if you select the Patio menu, the order page grid on its
76
BACKOFFICE MANAGER
template may be 3 rows of 8 buttons. The grids on the Menu Setup screen will change
accordingly.
Modifiers & Modifier Pages
Modifier Page buttons are not applied here. They are applied within Report Category Setup.
For this reason, you do not apply Modifier Pages to the Order Page Grid. But now the
question arises, 'How do you add modifiers to the modifier pages?'.
You apply modifiers from this screen simply by selecting the modifier title on the PAGES tab.
Upon doing this, you will see that the title of the Product Grid changes to the modifier title
(just as if you had selected the order page button). At this point, simply apply the modifier
products to the grid.
Tagging Products
You wish to apply a common change to multiple products. Rather than apply the change
one product at a time, you can tag the products and apply the change only once.
1. Hold the CTRL button on the keyboard
2. Use your mouse to click the products that you want to make changes to. The button will
be highlighted as it is tagged.
3. Select the [Tag Menu] pull-down menu at the top of the screen.
4. Select the desired function.
77
PIXELPOINT BACKOFFICE MANUAL
You can also retrieve the Tag selections by right-clicking on one of the tagged items and
choosing [Tag Menu].
Special
The [Special] pull-down menu offers two selections. [Sort Page Alphabetically] will sort the
contents of the product grid alphabetically. [Show Products From All Revenue Centers]
allows you to view all products on file regardless of revenue center. The PRODUCTS tab
automatically filters products matching the revenue center of the selected menu. This option
allows you to share common items between revenue centers.
78
BACKOFFICE MANAGER
Members
Member Concepts
Client Retention
Some establishments may want to reward their customers, especially those who are repeat
customers. The establishment can track and reward purchases made by granting those
customers membership. As a member, the customer can acquire points which are assigned
to specific products. These products can vary in value and as they are ordered, the points
will accumulate within the member record. Upon achieving a certain number of points, the
member can redeem them for rewards such as a discount or promotional item.
Reservations and Ordering
Member records also serve to retain pertinent information for functions that require the use of
customer information.
In the case of a reservation, the establishment will require a name and phone number in
order to hold a table for a customer. The member function is used for this.
Similar to a reservation, the establishment will require a customer name and phone number
for take out orders. This links the order to a person's name for retrieval when the customer
arrives. The phone number would be required in case it was necessary to contact the
customer regarding the order.
In the case of deliveries, the establishment would require further information such as an
address and directions for delivery. Again, the member record would serve this purpose.
When an order is placed over the internet (using WebToGo™), member information would
also be required here to link the order to a specific customer and provide delivery or pick up
information.
79
PIXELPOINT BACKOFFICE MANUAL
Setup Members
Search Tab
Members/VIP / Setup Members / Search Tab
The search tab allows you to quickly retrieve a member record.
Last Name
Enter the last name (or portion of it) to filter the member records down to those that match
what was entered. Upon entering the search information, select the [Search] button to filter
the member records.
Show All
This will display the entire list of member records. Use the scroll bars or keyboard arrow
keys to scroll through the list. Upon selecting the desired record, you can click on any of the
other tabs to retrieve the record.
80
BACKOFFICE MANAGER
Member Info Tab
Members/VIP / Setup Members / Member Info Tab
This tab contains the member information.
Card #
The member can be retrieved by name, phone number or card number. You can assign the
member a swipe card or manual entry number for quick retrieval. Member swipe numbers
should start with 99. Located next to this field is the [Assign Card #] button. Select this, then
either swipe the card or select [Manual Enter] to type in a number (which does not have to
begin with 99).
Ref #
This is used for reporting purposes only.
Is Gift Certificate
A gift certificate (gift card) is a member record that has a credit balance on it. Checking this
box tells the system that the balance reflects pre-purchased funds. As these funds are
spent, the balance will reduce yet the amount owing will not increase as these funds are not
owed to the establishment (like in a credit situation). Gift certificate balances can be
replenished. In the event they are not replenished, the member card can still be used for
member retrieval in the even point redemption programs are also being applied.
81
PIXELPOINT BACKOFFICE MANUAL
Credit Limit
Members can be granted a "house account" credit limit with which the member can pay On
Account. In doing this, the amount owing on the check will be deducted from the Credit Limit
field and added to the Balance field. The member would then be invoiced at a later date for
the outstanding balance. Make sure Is Gift Certificate is NOT checked.
Note: PixelPoint's CreditCheck™ program is required if applying either member Gift
Certificates or Credit Limits.
Picture
You can apply a jpeg image of the member to their record. This image could then be printed
on a member swipe card.
• Select Source - If multiple source are available (such as a scanner, a digital camera,
etc.) you select the image source within here.
• Acquire Image - This pulls the image from the source.
• Print VIP Card - If a card printer is attached to the system, this will apply pertinent
member information and picture to the card.
• Load Image - Allows you to load a pre-saved jpeg image on the hard drive.
Delivery Zone
This helps to reduce the randomness of delivery destinations by allowing you to assign
members to delivery zones. For example, if several orders are ready to be delivered, you
could have one driver to deliver orders to the East and another driver deliver orders to the
West.
Dates
•
•
•
•
Member Since - When the member record was created.
Expiry Date - When the record is no longer active.
Anniversary Date - Special member date.
Birth Date - Member's birthday.
Member Defaults Record
This record appears automatically on the Search Tab. Any changes you apply to this record
will be transferred as default field settings when you create a new member record.
82
BACKOFFICE MANAGER
Notes Tab
Members/VIP / Setup Members / Notes Tab
Comment
This tab contains a Comment window with which you can enter pertinent information that is
only viewable from the member's record. It does not print anywhere.
Directions
This field contains driving instructions to get to the member's address. This information will
print on the delivery order so that the driver will know how to get there.
83
PIXELPOINT BACKOFFICE MANUAL
Stats Tab
Members/VIP / Setup Members / Stats Tab
Information contained on the stats (statistical) tab is applied automatically as the member is
used on the system.
# of Visits
Count of all non-delivery transactions in which this member was applied to the check.
Last Visit Date
Date of the latest Visit transaction.
# of Deliveries
Count of all delivery transactions in which this member was applied to the check.
Last Delivery
Date of the last delivery for this member.
Current Points
How many points the member currently has.
Points Used
Total number of points the member has redeemed.
84
BACKOFFICE MANAGER
Total
Total dollar value the member has spent.
85
PIXELPOINT BACKOFFICE MANUAL
Internet Tab
Members/VIP / Setup Members / Internet Tab
Allows you to designate which methods of payment this member can apply to web-based
ordering (using WebToGo™).
Set Password
Allows you to apply the password for the member to access and use the WebToGo system.
Note: This tab is not visible until [System Uses WebToGo] is activated within Administrator /
WebToGo Setup / Website Setup.
86
BACKOFFICE MANAGER
Reservations
Table Setup / Reservations
You can view, edit and accept dining reservations from the BackOffice system.
Viewing Reservations
The Name window on the left shows all reservations for the given day. Selecting any one of
them will show the details of the reservation on the right. In the case member Lillian Sharpe
has reserved table 13, party of 4 in the non-smoking section, for 2:00pm on May 18th.
You can view the reservations for any given day using either the arrow buttons or the
[Change Date] button.
Adding Reservations
1.
2.
3.
4.
5.
6.
7.
Select [Add Reservations]
The Reservation Details screen will display (see below)
Select the desired year, month and calendar day for the reservation (1)
Select the desired time (2)
Select the number of guests who will be dining (3)
Select the estimated duration of the reservation (4)
Select [Next]
87
PIXELPOINT BACKOFFICE MANUAL
8. On the next screen (see below), you pick the table to reserve. The guest can
stipulate a specific dining section, specific table or group of tables. You can reserve
an entire dining section or the entire restaurant if necessary.
88
BACKOFFICE MANAGER
9. At this point you can select either [Next] or [Finish]. If you select [Next], you can
then identify the reason for the reservation (such as an anniversary or birthday) and
also add a comment.
Editing A Reservation
1. From the main Reservation screen, select the reservation you wish to edit.
2. Select [Edit] (you can also edit by reference number if that is provided to you). The
reservation will be presented.
3. At this point, you must first remove the table(s) assigned to that reservation before
changing any other information.
The reason for un-reserving the tables is to ensure that the selected tables are appropriate
for the revised reservation. For example, if you reserved Table 3 for 6:00 and needed to
move the reservation to 7:00, that may conflict with another reservation on Table 3. Or if the
number of customers changes from 4 people to 6, the 4 seat table originally selected would
be inadequate for that number of guests.
Note: Licensing for PixelPoint's TableTime™ module is required for this function to work.
Make sure you have checked [Use Reservations] in Administrator / Setup System / System
Tab
89
PIXELPOINT BACKOFFICE MANUAL
Setup Coupons
General Setup / Setup Coupons
This application encompasses coupons, discounts and member incentive rewards. There is
no limit to how many you can program and provide.
Description
This is the description of the coupon. It will show up on the Finish screen under either
Coupons or Special (which applies to member incentives).
Security Level
You can restrict usage of this coupon by selecting the minimum job position required to apply
it. For example, a server may be able to apply a 10% discount but not a 100% discount.
Type of Coupon
There are four types of coupons that can be applied:
• Percent Off - Deduct a percentage such as 10% off.
• Amount Off - Deduct a dollar value such as $10.00 off.
• Fixed Price Item - Discount all applicable items down to a set dollar value. For
example, any large pizza is $10.00 regardless of regular price.
• Manually Entered - Deduct a dollar value that is determined at the time it is applied.
Percent Off
You can apply three separate values that will match to a coupon schedule on the Advanced
Tab. For example, a coupon may be good for 20% off except on Tuesday when prices are
90
BACKOFFICE MANAGER
reduced. On Tuesdays, the coupon is 10% off. This area will also be replaced with Amount
Off if the type of coupon is Amount Off. It will be replaced with the Fixed Price field if the type
of coupon is Fixed Price Item.
Applies To Certain Categories
Restricts the application of this coupon to specific report categories. For example, 10% off
any Soup or Salad.
Applies To All Categories
Applies this coupon to the entire check.
Applies To A Product
Restricts the application of this coupon to a specific product. For example, 10% off Tomato
Soup.
Applies To Selected Product
Applies this coupon to an item that is selected at the time the coupon is applied. For
example, you select the Tomato Soup that was ordered, then apply a 10% discount.
Auto Order Item
Will automatically order an item when this coupon is selected. For example, the coupon is
for a promotional item and this function auto-selects that item.
Client Points Coupon
Indicates that this is a points redemption coupon. Checking this will present a field to which
you apply the point value for this coupon. Any member who achieves that point value will be
eligible. Upon using the coupon, that point value will be deducted from their points balance.
Coupon Is A 2 For 1 Coupon
When identified to an item, this coupon will look for a matching item and apply the discount to
it. In the event a matching item is not present, it will look for the next closest priced item on
the check and apply it to that. For example, the coupon is 2 For 1 large pizza, yet the order
contains one large, one medium and one small pizza. The coupon will apply to the medium
pizza.
Apply To Members Only
Restricts availability of this coupon to checks that contain a member. The coupon will not
appear when the Coupon button is selected but will appear when the Specials button is
selected (both buttons are on the Finish screen).
91
PIXELPOINT BACKOFFICE MANUAL
One Per Check Maximum
You can only use this coupon once per check. If unchecked, you can apply it multiple times
on the same check.
Allow Other Category Coupons
Restricts or allows the use of other coupons on the same check. However, this isolates the
use of coupons that apply to specific report categories.
Allow Other Product Coupons
Restricts or allows the use of other coupons on the same check. However, this isolates the
use of coupons that apply to specific products.
Apply Only Once If Multiple Products Found
Restricts the use of this coupon to only one applicable item in the event there are several
applicable items on the check. For example, the coupon is for a free slice of pie. However,
four slices were ordered. This would allow the coupon to apply to only one slice.
Revenue Center
Restricts application of this coupon to a specific revenue center.
Max Coupon Amount
Places a dollar value cap on the coupon. For example, the coupon is 50% off your order but
up to a maximum savings value of $20.
Advanced Tab
92
BACKOFFICE MANAGER
Active Date Range
Applies a start date and end date to the coupon. These dates default to a start date of
current date (effective immediately) and a very distant expiry date (effective indefinitely).
They can be changed to allows you to program future promotions with specific cutoff dates.
Accounting Code
This field is for reporting purposes only. You can place a reference code in this field such as
a general ledger account code.
Deduct Taxes
Indicates whether to include or exclude the taxes from the discount. For example, a 100%
off coupon could apply to the total before taxes or total after taxes.
Enable On The Web
Indicates that this coupon is to be made available on a WebToGo system.
Marketing Code
This is used to apply the code via the internet. The code is to be printed on all of the
coupons. Entry of the code applies the coupon to the WebToGo check.
Coupon Description
This displays on the internet when the coupon is selected via WebToGo.
Schedule
Allows you to schedule different values to the coupon based on a time schedule that you
define here. Refer to Percent Off regarding applying the different values.
Bar Code
Enter the UPC (Universal Product Code) that matches the barcode printed on the coupon.
Scanning the barcode will automatically retrieve the coupon.
Minimum
You can apply a minimum quantity and minimum price to a coupon.
93
PIXELPOINT BACKOFFICE MANUAL
This will restrict the application of the coupon unless the order surpasses the minimum
quantity or dollar value. For example, if "Minimum Price" is set to $10 and you try to apply it
to a check for $8, the coupon will be rejected.
94
BACKOFFICE MANAGER
Inventory
Inventory Without StockBoy
You can apply basic inventory functionality to your PixelPoint POS system right out of the
box. This is done by creating stock items and applying them to product recipes. In doing
this, the system will record the usage of those stock items as the products are ordered. You
can then run an inventory usage report to see what quantities of stock you have used.
This form of inventory is ideal for establishments that want some reasonable inventory
control without investing the time, effort and money into maintaining a full-blown inventory
system. The Inventory Without StockBoy solution is virtually maintenance-free and once set
up, the only labor required is to run the Inventory Usage report.
How To Apply It
1. Create a report category for stock items. This will help to keep stock items separate from
ordering items. Refer to Report Category Setup for further information.
2. Acquire a list of all stock items that will need to be applied. Packaging information would
also be helpful, such as how many slices of bread are in a loaf.
3. Acquire a list of all recipes. If a pre-made list is unavailable, you may need to review the
contents of every menu item with the chef.
4. Create the stocked items. When creating the stock item, make sure you apply the unit in
a manner that suits the recipes. For example, what is 1 unit of Tomato? Some
establishments may only use tomatoes as slices. So a unit could be a slice rather than a
tomato. Other establishments however, my also use it diced in salads or blended in
sauces. In such cases, 1 unit of Tomato might be best represented as a tomato or cup
or ounce. When creating a stock item, carefully consider how it is going to be applied in
all applicable recipes and choose a unit that best covers all situations. Refer to Stocked
Items for further information.
95
PIXELPOINT BACKOFFICE MANUAL
5. In the Stocked Inventory Control screen, the field [Price For Crate] would be grayed out if
StockBoy were activated. This is because the cost per unit is calculated based on orders
and since you are not using the Inventory Manager to establish purchase prices, you
must enter a price per package in here. Based on this value and the quantities applied in
this screen, the system will calculate a static cost per unit. Apply the package price on
each stock item.
6. In Product Setup, create the recipes for each product sold (regardless of whether it is an
ordering product or option).
96
BACKOFFICE MANAGER
The system will multiply the cost per unit for each recipe item by the quantity applied to the
recipe and total this to establish a total recipe cost. Comparing this to the selling price, you
will be able to see what your profit is and determine the percent of cost for that product.
With the stock items created and applied to the recipes, no further data entry is required
for inventory. As the products are ordered, the system will record usage of the stock items
attached to the recipes. Located within both Report Viewer and DataMiner are Inventory
Usage and Sales Profit reports. These will show what stock items and quantities were used
and how much profit you made.
Note: This programming will migrate to inventory using StockBoy.
97
PIXELPOINT BACKOFFICE MANUAL
Stocked Items
Inventory / Stocked Items
Stock items are broken down to three levels; unit, container and package. When defining
your units, containers and packages, it is important that you have a clear understanding of
what each represents with respect to recipes, warehouse counts and ordering.
Unit
You apply units to recipes. When the item is ordered, its recipe depletes the stock items by
those units. For example, a unit of rum would be an ounce. You apply 1 or 2 or whatever
ounces of rum to its respective beverages. When entering in the unit description, make sure
it represents a unit measurement that will be applied to all applicable recipes.
Container
A container is the next step up from a unit. For example, the container for an ounce of liquor
would be a bottle; the container for a slice of bread would be a loaf; the container for a pickle
would be a jar.
Package
This is the next step up from a container. Generally, this is what the stock item is shipped in.
Descriptors at this level are generally things like cases, crates, pallets and so on.
98
BACKOFFICE MANAGER
Note: When applying descriptors to Units, Containers and Packages, you have a search
button [...] to the right of each field allowing you to select from a list of pre-existing
descriptors. This will help to standardize the application of descriptors throughout the
system. In the event the desired descriptor is not present, you can add it to the list.
Unit/Container
The descriptors are carried across to the middle column. In the above example, the title of
this field would change to Olives/Jar. In this field, enter the number of olives that go into a
typical jar. For example, there may be 60 olives/jar.
Container/Package
Again, the descriptors are carried across, changing the title to Jar/Box. In this field, enter the
number of jars that go into a box. For example, there may be 12 jars/box.
Note: Upon saving the stock item record, the units/container and container/package settings
will be locked into place. They can be changed using the [Edit] button just to the right of
them. However, this will only work if there is zero in stock. Once the stock item has a
quantity in stock, the unit/container and container/package numbers cannot be changed.
Price For Package
Enter the general price for a package of the stock item. The system will divide the package
price by the number of units that go into it to determine the Price Per Unit (displayed under
this field).
Note: This field is only available is using Inventory Without StockBoy. If StockBoy has been
activated, this field will be grayed out.
Report Category
Assign the stock item to a report category.
Reference #
This number is automatically created by the system. You will be able to look up this item by
that number later on.
99
PIXELPOINT BACKOFFICE MANUAL
Reorder Level
Reorder and Par levels are based on units. Referring back to the olives, if you wanted to
reorder when you are down to 1 box, you would enter 720 in this field (60 olives x 12 jars = 1
box).
Par Level
The Par level represents the optimum level you want to bring the stock up to. So if you
wanted to replenish your olives to 4 boxes, you enter 1440 (720 olives per box x 2 boxes).
Order By
This field allows you to specify the default level of measurement when ordering this product.
It will offer you the selections of Unit, Container and Package.
Yield %
Yield represents the amount of this item that is usable. For example, a head of lettuce would
have an 80% yield in that the core would be unusable.
Auto Order
When using the Auto PO function, this field will allow you to round up or down to the nearest
Order By level. You can also set it to Allow Partial in which no rounding. For example, if the
PixelPoint noted that 4 jars of olives would be used by the shipping date, the Auto PO may
show as follows:
• Round Up = 1 box of Olives.
• Round Down = 0 box of Olives.
• Allow Partial = 240 Olives (being 4 jars).
Suppliers
This window will allow you to enter multiple suppliers for the item. This selection includes a
check box to indicate which is the primary (default) supplier as well as fields for applying SKU
and Bar Code numbers. The corresponding contact name, phone number and account code
for the selected supplier will also be shown in the fields below this area.
Advanced Tab
Stock Depletion
Check one of the selections to indicate how the stock item is to deplete inventory.
• By Recipe - depletes by recipe. For example, anything food and beverage would be
applied here.
• By Customer - depletes by the number of customer. For example, breath mints or
toothpics.
• By Check - depletes by check. For example, promotional items.
• By Day - depletes by day. For example, newspapers laid out for customer to read.
• By Employee Shift - depletes by shift. For example, hair nets and rubber gloves.
100
BACKOFFICE MANAGER
Note: Selection of customer, check, day or shift will display a quantity field.
Liquor Weighing
It is easy to take inventory of a bar if you are only counting full bottles. But counting opened
bottles requires more work. If you know the weight of 1 ounce of the liquid and the weight of
the empty bottle, you can calculate how many ounces are in the bottle by weighing it. The
following three fields are used for such calculations.
101
PIXELPOINT BACKOFFICE MANUAL
•
•
•
Weight Of Ounce - represents the weight of one ounce of the liquor.
Zero Scale Of Bottle - represents the tare weight of the bottle.
Emp Price/Ounce - represents the price charged to employees for spillage.
This information is reflected in related reports available through both Report Viewer and
DataMiner.
Exists In
If working with multiple warehouses, you can define which warehouse this stock item will be
applied to.
Create Recipe Item
This is only required for stock items that may require manual adjustments. In applying this
button, you are creating a Product called '99=stock item' (the words stock item being
replaced with the appropriate description). This product will then show up when using [Post
Inventory Usage] located in the Function Menu. This allows you to filter stock items so that
only applicable items will show up in the Post Inventory Usage list. Use of [Create Recipe
Item] is not required for items to be applied to recipe tabs.
Prep Location
This field is primarily for catering-related situations. It allows you to link the item to a food
preparation station. You can link Stock items, Sub-Recipe items and Product items to prep
locations. Each prep location is assigned a number which is entered here.
Prep Days
This identifies the preparation days required for the item. For example, you have a stock
item of Chicken meat. The prep days for chicken may be 2 days, which is the time required
to thaw the frozen meat. If used in Chicken Salad, then it may be another day to cook the
meat and process with other ingredients to make the sub-recipe item of Chicken Salad.
Then you may have an order of Luncheon Special which includes a scoop of that Chicken
Salad. The prep days for that may also be a day.
In defining this information, you may see for example that you have an order of Luncheon
Specials for several days from now. So the system would report that you need to pull out the
chicken now to have ready for that order.
Sub-Recipe Tab
A sub-recipe (or nested recipe) is a recipe within a stock item. For example, the
establishment makes potato salad and includes this as a recipe item within many of its
products. A new tab called Sub-Recipe has been added to the stock item screen to allow
you to apply this.
102
BACKOFFICE MANAGER
The application of the sub-recipe is by the Package description (being in this case, Batch).
The Batch of potato salad would be broken down into several Bowls or Jars and the unit
description would be in Ounce (being the measurement applied to the related product
recipes). The image above shows the recipe for a batch of Potato Salad. To apply a subrecipe to a stock item, check the ‘Has Recipe’ box. You can change the order of recipe items
using the Move Up and Down arrow buttons.
How To Make Tab
You can now apply item information to stock items. This is primarily intended for items with
sub-recipes. For example, if someone asks what ingredients go into the potato salad, you
can apply either the ‘How To Make’ function or ‘Item Information’ function to the product with
a sub-recipe.
103
PIXELPOINT BACKOFFICE MANUAL
Supplier Setup
Inventory / Supplier Setup
Use this function to apply stock suppliers to the system. The default supplier record called
ABC Supplier can be set as inactive by un-checking the [Is Active] box located in the top right
corner of the screen.
Your Acct #
If you have an account set up with the supplier, enter the account number here. The
information on this screen will be reflected in your Purchase Orders.
Payment Terms
Indicate the terms of payment agreed with the supplier.
Ship Via
Indicate the method of shipping.
104
BACKOFFICE MANAGER
Warehouse Setup
Inventory / Warehouse Setup
A warehouse can be anything from a walk-in refrigerator to a cupboard behind a counter.
Use this for to apply the warehouse(s) to the system. Warehouses are applied to Station
Setup.
Warehouse Reference #
Used for reporting purposes, this allows management to relate inventory items to an
accounting system or to invoices and documents pertaining to that warehouse and its items.
Station Depletion By Warehouse
When you apply a station to a warehouse, it will deplete ordered inventory from that
warehouse. For example, Station 2 is assigned to a bar warehouse. This warehouse could
be just a refrigerator unit behind the bar. As beverages are ordered from the station, they
deplete from the stock in that warehouse.
105
PIXELPOINT BACKOFFICE MANUAL
However, if food were ordered from Station 2, the bar's warehouse may not contain any food
stock items. The system will record the depletion nonetheless showing a negative stock
level. The warehouse containing the actual stock item will not deplete showing it as being
over by that quantity. When it comes times to perform a physical count of inventories, the
Variance By Warehouse report will show overages and shortages identifying what happened
to the stock.
106
BACKOFFICE MANAGER
Inventory Manager
Inventory Manager
Inventory / Inventory Manager
The Inventory Manager system integrates the various functions for managing inventory. You
can create and process purchase orders, add and update stock levels and transfer stock
between warehouses.
Icon Summary
•
•
•
•
•
•
•
•
•
•
•
•
•
New Purchase Order - Create a purchase order. You can either save the PO or apply
the stock immediately.
Receive PO - Receive a purchase order. Processes the delivery of goods, closing off the
PO and applying stock.
Delete PO - If a purchase order is cancelled, this will remove the PO from the system.
Input New Stock - Used for applying stock immediately. Can also be used for creating
purchase orders.
View Stock Levels - Allows you to view stock levels in any warehouse. It will point out
stock levels that are low.
Physical Counts - Displays stock levels and allows you to adjust those levels.
Transfers - Transfer inventory from one warehouse to another warehouse.
Suppliers - Set up your supplier records. Performs the same function available in
Inventory / Supplier Setup.
Auto PO - Based on stock levels and usage, this function will automatically create a
purchase order for you.
Recipes - Set up recipes for products. Performs the same function available in Products
/ Product Setup.
Stock Items - Create stock items. Performs the same function available in Inventory /
Stocked Items.
Add Batch Recipe - This allows you to process sub-recipe batches.
Add Spillage/Waste - This allows you to process inventory spillage and waste.
107
PIXELPOINT BACKOFFICE MANUAL
Add Batch Recipe
This new function simplifies the application of a batch recipe (an item containing a subrecipe) to inventory.
Upon performing this function, Inventory Manager will deplete inventory by the raw
ingredients and apply the processed inventory to stock all in one easy step. This function will
only apply to inventory items containing a sub-recipe. Though this example shows Batch
(being the Package description) you can also apply it in Unit or Container levels.
108
BACKOFFICE MANAGER
Add Spillage/Waste
This function allows you to apply spillage/waste adjustments to inventory in one easy step.
The Inventory Item field will allow you to choose from any stock item on file. Though this
example shows bun (being Unit), you can also apply it in Container and Package levels.
Display
Located at the bottom of the Inventory Manager screen, select one of the two check boxes to
change the main screen display. You can sort the contents by clicking on the title bar of the
column to be sorted.
• Purchase Orders - Will display all open purchase orders.
• Transfers - Will display all outstanding warehouse transfers.
The yellow icon bar across the top is customizable just like icon bar in BackOffice. Simply
right-click on the yellow area and select Customize. Click and drag icons between the icon
window and the icon bar to add and remove them from the screen display. The various
applications are also accessible from pull-down menus listed above the icon bar.
Filter
This will filter the current display.
• All - Show all records.
• On Date - Show all purchase orders / transfers set to take place on a certain date.
• After Date - Show all purchase orders / transfers set to take place after a certain date.
Pause Inventory Depletion
This will temporarily suspend stock depletion allowing the physical count to be entered while
the system continues to operate.
Setup Recipes
This method of setting up recipes is similar to the BackOffice method (Product / Recipe Tab)
except that the emphasis is placed on the recipe rather than the product it is being applied to.
109
PIXELPOINT BACKOFFICE MANUAL
Filtering by Report Category, you can then select the specific product. Upon selecting one,
the product’s description is displayed across the top along with all of its price levels. The pull
down arrow within the Inventory Item field will show all stock items listed under the selected
report category. As you apply items to the recipe, the system will calculate your cost and
profit margin automatically. To add in another item, click on [+ Add]. Down at the bottom is a
slide that will aid you in determining a selling price. So for example, let’s say you have the
entire recipe put in and you want the cost of the product to equal 25% of the selling price, you
simply move the slide to 25% and the system will tell you what price you should charge for
the item.
Suppliers
This is the same screen and function as presented in the Supplier Setup section.
Stock Items
This is the same screen and function as presented in the Stocked Items section.
110
BACKOFFICE MANAGER
Purchase Orders
New Purchase Order
Upon selecting [New Purchase Order], you are prompted to select a supplier from the pull
down menu field. Upon selecting one, the supplier information will display to the right. You
can set the shipping date, time, method and payment term.
Next you will be prompted to select the warehouse to which the order will be applied. If it is a
mixture of items (such as food and beverage), then select Warehouse General and the order
will be separated and allocated upon delivery using the Warehouse Transfer function.
The reference code number is for reporting purposes. You can enter any alphanumeric code
in here to reference this order.
The main body of the purchase order contains these fields:
• Ref Code - This is the reference code for the stock item. This will retrieve and apply the
stock item to the purchase order. If you do not know the reference code, press the F11
function key or click once on the field to display the lookup button within the field. Either
method will retrieve a list of all items available from that supplier. In the event the item
has not been ordered from this supplier before, select the supplier field and choose [All
Suppliers] to retrieve the complete list of stock items. Double-click on the desired item to
enter it into the PO.
• Inventory Item - This is the description of the stock item. It will display automatically
upon selecting the desired reference code.
• Units - Specifies the quantity of items being ordered.
• Unit Description - This defaults to the package description. However, you can change
this to either the container or unit description by double-clicking the field.
• Cost Each - Enter the price for one unit (be it a package, container or stock unit).
Double-click on this field to view an order history of this item from all suppliers.
• Line Total - Will automatically calculate Units x Cost Each.
• Adj Units / Rec Units - In the event the received order is incomplete, these fields allow
you to apply the adjustments to the purchase order. For example, if a case of Chicken
Breasts was damaged, you could enter either a -1 in the Adjusted Units field or change
the Received Units field to 4. Changing one field will automatically apply the appropriate
change to the other.
• Reason - Enter a brief description of the incomplete shipment, such as Damaged or
Back Ordered.
111
PIXELPOINT BACKOFFICE MANUAL
Press the down arrow on your keyboard to apply another item to the purchase order.
• Taxes - Fields for each tax will display in the lower left corner. You can apply the taxes
before or after the order has been received
• Print - This will print the purchase order.
112
BACKOFFICE MANAGER
You can also specify the unit price under the field Cost Each. If you press F11 on this field
(or select the expansion button within the field), it will bring up an order history of this item
ordered. You can sort the display by supplier, cost and price per unit and filter your history
by different quantity types. This will help when negotiating your cost price. If the shipment
was incomplete, you can indicate them as a –1 in the Adjustment field or 9 (out of ten) Units
Received. To enter in another record, simply press the down arrow key. Down at the bottom
of the screen, you can apply all applicable taxes. They are for reporting purposes only and
will not affect your product’s cost/unit or average cost/unit. It will however, be calculated to
your purchase order total. Upon selecting the check mark to save, it will ask if you want to
process this order into inventory immediately. If you answer YES, it will update your
inventory levels immediately. If you answer NO, it will assume that the PO has not arrived
yet and will retain the PO on the system until the shipment does come in.
Receive PO
A shipment has just arrived. You now need to process the order. Begin by selecting the
corresponding purchase order from the main screen (see below), then select [Receive PO].
113
PIXELPOINT BACKOFFICE MANUAL
The purchase order will display on the screen. From this point you can enter the received
units or adjusted units (if the shipment is incomplete), make additional changes to the
contents, and/or re-print the purchase order. Upon selecting the check mark button, the
system will ask if you wish to process into inventory. Select [Yes] to add the contents to
inventory and clear the PO from the list. Select [No] to accept the changes and not update
your inventory levels. The purchase order will be left on the PO list.
Delete PO
This will remove the highlighted purchase order from the PO list without updating inventory.
Auto PO
This function will automatically create purchase orders for you based on stock levels and
usage. Identify the warehouse it will apply to and the desired shipping date. A purchase
order will be create for each applicable supplier.
114
BACKOFFICE MANAGER
The calculation method for creating the Auto PO incorporates the following criteria:
• Historical daily usage
• Projected usage from now up to the shipping date
• Saved future orders from now up to the shipping date
115
PIXELPOINT BACKOFFICE MANUAL
Stock
Input New Stock
Input New Stock functions the same way as the Purchase Order screen except that it is
designed to allow you to create and process a purchase order in one step. This function is
for adding in the initial inventory or processing shipments in which a purchase order was not
initially created, such as a forced order.
Transfer
The Transfer Screen allows you to record the exchange of inventory items from one
warehouse to another. You begin by selecting the source and destination warehouses.
Press the F11 function key (or select the expansion button within the field box) to select the
item you want to transfer. The system will show it’s current stock level. You identify how
many you want to transfer and can also offer a reason if you wish. Pressing the [Receive]
button, you then process this into inventory in which your levels will be updated immediately.
If you choose to save without receiving, the transfer will show up on the Transfers display
and can be activated on-demand by selecting the record and clicking [Receive].
Physical Counts
There is a document in Report Viewer that aids you in conducting a physical count of
inventory. You simply fill in the blanks on the sheet, then go into this screen.
Notice that it is sorted exactly the same way as the physical count report. From here, just go
through each cell and fill in the numbers written on the sheet. You can also filter this screen
116
BACKOFFICE MANAGER
to display items by warehouse. Simply go into the quantities for that item and make the
changes.
The variance column automatically calculates the difference in levels between the physical
count and what the system calculates as being in stock. You can also click on Show System
to see what PixelPoint shows as being in stock. If you do not modify any of the stock item
quantities, it will not post any variance to the existing totals. This allows you to take inventory
on a selective group of items more frequently than others.
Variances will only be calculated and processed on lines that you have modified. You can
leave this information in here indefinitely until you finally select the button Process Variance.
At that time, it will post your adjustments. Please note that the adjustments do not affect the
average cost per unit. It is simply posted as a direct adjustment.
Arrow buttons now reside at the bottom of the screen.
These will allow you to adjust the sort order of stock items within a warehouse. This order
will be carried across to the Stock Count report which is used to perform physical counts of
inventory within a warehouse. You can set the order of this display to match the order of
stock as they visually appear within the warehouse (such as grouping your steaks together,
then your chicken pieces, then the fish and so on). This makes it much easier to perform
physical counts when the order of the list matches the order of items residing in the
warehouse.
117
PIXELPOINT BACKOFFICE MANUAL
Waste & Spillage
Two functions that can be added to the icon bar are Add Batch Recipe and Add
Spillage/Waste. You can add these to the yellow task bar by right-clicking and selecting
Customize, just like in BackOffice.
Add Batch Recipe
This new function simplifies the application of a batch recipe (an item containing a subrecipe) to inventory.
Upon performing this function, Inventory Manager will deplete inventory by the raw
ingredients and apply the processed inventory to stock all in one easy step. This function will
only apply to inventory items containing a sub-recipe. Though this example shows Batch
(being the Package description) you can also apply it in Unit or Container levels.
Add Spillage/Waste
This function allows you to apply spillage/waste adjustments to inventory in one easy step.
118
BACKOFFICE MANAGER
The Inventory Item field will allow you to choose from any stock item on file. Though this
example shows bun (being Unit), you can also apply it in Container and Package levels.
119
PIXELPOINT BACKOFFICE MANUAL
Mail
Send Mail
Mail / Send Mail
PixelPoint contains an internal email function that allows management to send messages to
staff. These messages can be addressed to a specific person, everyone within a certain job
position, or to everyone who uses the system.
Mail To
•
•
•
Person - Presents a field allowing you to select the person to receive the mail.
Job Position - Presents a field allowing you to select a job position. All employees with
that job position will receive the mail.
Everyone - Indicates that you wish all PixelPoint users to receive the mail.
Type Of Mail
•
•
•
120
Mail Message - This type of message is usually reserved for longer messages that
contain substantial and detailed information.
Broadcast Message - This type of message can be used to deliver a short, one line
message.
Response Mail - This type of message is used whenever management would like to ask
a question to the recipient(s) and receive a Yes or No answer. When applying this type
of mail, a unique message title must be applied. The title is used to record the answers
and allow you to retrieve them later.
BACKOFFICE MANAGER
Clear Message
This button will clear the entire message area so you can retype the message.
Send
This button will send your message to the designated person or people.
Broadcast Message
A broadcast message is a quick, one line message. It appears as shown below.
121
PIXELPOINT BACKOFFICE MANUAL
Response Mail
Mail / View Response Mail
Once mail has been sent, the message will be received immediately by anyone currently
logged into the system. Regardless of what screen they are currently on, the message will
override it, appearing on the screen. If the recipient is not currently logged into the system,
the message will appear once they log in.
If either a Mail Message or Response Mail were sent, a message much like the one below
will appear. However, a Mail Message will offer an [OK] button whereas a Response Mail
will offer [Yes] and [No] buttons at the bottom.
Within BackOffice, select Mail / View Response Mail to retrieve the responses to the mail
message.
122
BACKOFFICE MANAGER
Subject
This displays the name of the Response File currently loaded.
Open Response File
This button allows you to retrieve the desired response file.
Delete Subject
This will remove the currently loaded response file.
Employee Who Responded Yes
Based on the Yes/No choices selected by the recipients, this column shows who responded
Yes.
Employee Who Responded No
This column shows who responded No.
123
BackOffice Administrator
System Concepts
Setup Overview
You can access BackOffice by one of two ways:
1. From the POS front-end. Select the [Manager] button from the Table Layout screen.
Within that menu, select [System Setup].
2. From Windows desktop. Select [Start], [Programs], [PixelPoint POS] and [POS System
Setup].
You can also create a Windows desktop shortcut for \\posserver\pixelpos\systemset.exe.
The screen is comprised of two sections. The first is a selection of pull-down menus listed
across the top of the screen (see below).
The second is the yellow tool bar which contains shortcut icons to the various programming
functions contained in the pull-down menus. You can customize this toolbar by right-clicking
on the yellow area.
125
PIXELPOINT BACKOFFICE MANUAL
A window will appear. To remove an icon, click and drag it to this window. To add an icon,
select it from the Actions window and click and drag it to the tool bar. You can also arrange
the tool bar icons by clicking and dragging them to the desired location.
BackOffice News Support
You can receive the latest product news and information directly from PixelPoint. This
information will show up in BackOffice. It requires that the server be connected to the
Internet.
126
BACKOFFICE ADMINISTRATOR
Pixel News is activated within BackOffice under the Help pull down menu.
This screen offers information such as press releases and news related to new features and
functions.
Online Help
Context-sensitive help is available throughout BackOffice. Simply right-click on the screen in
question and select Help.
127
PIXELPOINT BACKOFFICE MANUAL
Programming Changes
Displayed across the top of the BackOffice screen is a list of pull-down menus (see below).
When applying programming changes to each of these sections, most updates will apply at
the front-end upon going to the login screen. However some of the higher-level settings
involving system configuration may require that you restart the PixelPoint POS system,
before the change can take place. The general rule for these is as follows: If the change is
made under the Administrator menu, then you must restart the POS for the change to take
affect.
For example, adding a new coupon would only require that the front-end user log out. Upon
logging back in, the coupon would be present. But if you were to add a station or change a
printer's configuration, the system would have to be restarted in order for such changes to
take affect.
128
BACKOFFICE ADMINISTRATOR
Order Of Programming
When programming a PixelPoint POS system from scratch, you may find it difficult to know
where to start and what is the best sequence of order to follow. Listed below is the
recommended path of programming that you should try to follow.
Administrative Set Up
1.
2.
3.
4.
5.
6.
7.
8.
Setup System ................................. (under Administrator)
Setup Printer Channels .................... (under Administrator)
Setup Network Printers .................... (under Administrator)
Setup Sales Type ............................ (under Administrator)
Order Templates .............................. (under Administrator)
Setup Revenue Centers .................... (under Administrator)
Multi Menu Setup ............................ (under Products)
Setup Stations ................................ (under Administrator)
Employee Set Up
1.
2.
3.
4.
5.
Setup Departments .......................... (under Employees)
Setup Job Positions ......................... (under Employees)
Setup Security Levels ...................... (under Employees)
Setup Employees ............................ (under Employees)
Employee Performance Points .......... (under Employees)
Miscellaneous Set Up
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Setup Payment Methods .................. (under Administrator)
Pay In/Out Reasons ......................... (under General Setup)
Refund Reasons .............................. (under Products)
Setup Receipt ................................. (under General Setup)
Mealtime Setup ............................... (under General Setup)
Banner Message .............................. (under General Setup)
Setup Billboard Message .................. (under General Setup)
Setup Table Sections ....................... (under Table Setup)
Table Settings ................................. (under Table Setup)
Setup Table Layout .......................... (under Table Setup)
Product and Menu Set Up
1.
2.
3.
4.
5.
6.
7.
Summary Group Setup ..................... (under Products)
Report Category Setup ..................... (under Products)
Order Page Setup ............................ (under Products)
Forced Questions ............................ (under Products)
Product Setup ................................. (under Products)
Menu Setup ..................................... (under Products)
Setup Coupons ................................ (under General)
129
PIXELPOINT BACKOFFICE MANUAL
You may find that some of these steps do not need to be programmed for your site. If this is
the case, simply continue on to the next step. There are also some applications within
BackOffice that are not included in this list (such as web ordering, members and inventory).
They are not critical components to the operation of the POS system and can optionally be
programmed any time after completion of the basic system.
130
BACKOFFICE ADMINISTRATOR
Navigation Bar
Throughout BackOffice, you will see this navigation bar. It will help guide you to the desired
database record and also allow you to add and edit records. The function of each button is
as follows:
Move to the first record in the file.
Move to the previous record in the file.
Move to the next record in the file.
Move to the last record in the file.
Search all records. This presents them in a database table format.
Refresh the display.
Add a new record.
Edit the current record.
131
PIXELPOINT BACKOFFICE MANUAL
Leave this function.
Save the change (edit mode).
Cancel the change (edit mode).
132
BACKOFFICE ADMINISTRATOR
Active And Inactive Records
You do not delete database records from the PixelPoint database, you set them as inactive.
In many of the setup screens, you will see this check box located in the upper right corner. If
you wish to remove a record (be it an employee, product or whatever), simply retrieve the
record, then un-check this box. The record will no longer display.
Should you find it necessary to reinstate an inactive record, go into BackOffice and select the
[Window] menu.
Un-check [Show Active Records Only]. You will now be able to view and edit inactive
records. Check the [Is Active] box to re-activate the record.
133
PIXELPOINT BACKOFFICE MANUAL
Printing Concepts
Naming Printers
In the example below, the establishment has two stations and three printers. The POS unit
at the order station is Station 1. The POS unit at the bar is Station 2. The printer in the
kitchen is connected to Station 1.
It is recommended that you name printers by their primary function followed by the station
number they are connected to. In this case, the primary function of the printer at the order
station is transaction-oriented printing (such as receipts, charge slips, cash out reports).
Printing of this nature is localized to the station, so we refer to its primary function as being
Local printing. Therefore the name of this printer is LOCAL1 (Local being the primary
function and 1 being the number of the station it is connected to).
Similarly, the printer at the bar performs local printing for Station 2. However, it may also
serve a secondary purpose in that beverage orders from Station 1 may print here as well.
This is referred to as remote printing in that it is performed on a printer that is not local to the
station that initiated the print. In this case, the primary function will not be local printing but
bar printing. So we call this one BAR2 (Bar being the primary function and 2 being the
station it is connected to).
Following this same theory, the printer in the kitchen generates the kitchen (or food) orders.
It is also connected to Station 1, therefore we name it KITCHEN1 (or Food1).
What Is A Printer Channel
A printer channel is a pre-defined path an item will take when it is being printed. Think of it
like a highway in which you have lanes for specific types of vehicles (such as one for food
trucks and one for beverage trucks). While the destinations may vary, the lane (or path) they
take is specifically intended for that type of vehicle.
134
BACKOFFICE ADMINISTRATOR
Printer channels work the same way. An order containing food and beverages is sent. The
food will take one channel, likely to the kitchen, and the beverages will take another path
which would likely be to the bar.
Bear in mind that a channel could have multiple destinations. For example, a Martini is
ordered and sent. It will follow the Bar channel, but the establishment may have more than
one bar. The destinations are assigned within Station Setup. In this example, if the Martini is
ordered from Station 1, it may go to one bar while a Martini ordered from Station 2 may go to
another bar. Yet both Martinis would use the same Bar printer channel.
Printer channels isolate which items you want to apply to a specific print job. Referring to the
previous example, if I added a printer exclusively for printing dessert orders, then I would
need a new printer channel to isolate those dessert items. Or if I had one kitchen printer for
hot items and one for cold items, I would need two printer channels to isolate my hot items
from my cold items. You assign products to print channels within Report Category Setup.
Determining Printer Channels
You determine the establishment's printing needs. In this example, they are as follows:
•
•
•
All slips and receipts print at the station.
All food prints to the kitchen.
All beverages print to the bar.
From this you formulate the printer channels. The first statement (receipts) refers to printing
locally at the station. This encompasses all transaction-oriented printing such as charge
slips, cash out reports and receipts. It is important to note that all POS systems will require
this local station printing, so your first printer channel should always be LOCAL.
The next statement addresses the printing of food orders. They will be done in the kitchen,
so your next printer channel is KITCHEN.
The last statement addresses the printing of beverage orders. All alcoholic and nonalcoholic beverages will print to the bar, so your final printer channel is BAR.
135
PIXELPOINT BACKOFFICE MANUAL
You can program up to nine printer channels (each channel representing one of the nine
possible ports you can configure on a station). In most cases you will only require 3-5
channels. You do not have to use them all.
•
Question 1: If the establishment had two kitchens, each with a printer, would you need a
channel for each kitchen? The answer is No. Remember that a printer channel is like a
specialized lane of traffic. Regardless of the destination (or number of destinations), you
only need the one channel (or lane) to handle the common print traffic, being kitchen
orders.
•
Question 2: If the establishment added a printer specifically for pizza orders, would you
need a channel for this? The answer is Yes. Pizza items must now take a different path
for the regular kitchen items in order to get to the printer destination specified for pizza
items.
•
Question 3: If a pizza printer was also added to the second kitchen, would you need a
channel for this? The answer is No. All pizza items would only require the one channel,
regardless of how many destinations they may go to.
•
Question 4: If the establishment also wanted desserts to print at the pizza printer, would
you need a channel for this? The answer is No. The criteria for the channel has simply
been expanded to include dessert items. For the sake of efficiency however, it would be
a good idea to rename the pizza channel to Pizza & Dessert.
Print Consolidation
A consolidation print is a summary print. It isolates specific items and tells the reader the
quantity of that item that exists on the order. For example, a large order prints in the kitchen.
It contains appetizers, entrees and desserts. Time is crucial and the chef needs to know
what needs to be put on the grill right away. The consolidation print shows up at the bottom
of the kitchen print identifying all grill items and the quantities ordered. It does not need to
provide information such as desired cooking duration or sauces. That information is provided
in the regular order printout. The purpose of the consolidation print is strictly to expedite the
preparation of critical items.
Print consolidation is applied to specific printers through Administrator / Setup Network
Printers / General Tab and applied to specific items through Products / Product Setup /
Product Setup Tab.
136
BACKOFFICE ADMINISTRATOR
Administrator
137
PIXELPOINT BACKOFFICE MANUAL
Setup System
Setup System
Administrator / Setup System / System
Setup System addresses programming that pertains to the overall operation of the system.
The main focus of this tab pertains to opening of interfaces to various PixelPoint modules.
System Tab
Company
Enter the name of the establishment. This field will be used for reporting purposes.
Num Stations
Enter the number of stations used on the system. This number will be used for reporting
purposes.
Store No
If the establishment is one of a chain of stores, enter its number here. If this is the only
location, enter 1. This number will be used for reporting purposes.
Open 24 Hours
When selected, a window will appear asking for the time to perform End Of Day shutdown.
This allows the establishment to perform its ‘End of Day’ shutdown while it is open for
138
BACKOFFICE ADMINISTRATOR
business. Otherwise, End Of Day shutdown can be performed at any time desired after the
establishment has closed.
When running in the 24hour mode the system will allow for going over to the next day with
open tables transactions and employees being clocked in.
Use Inventory Manager (StockBoy)
When selected, this indicates to the system that the PixelPoint Inventory Manager Module
(StockBoy™) is being used along with the POS Software. Only use this function if you are
running StockBoy agent in the background.
Use PixelPoint Authorization Manager
When selected, this indicates to the system that the PixelPoint Authorization Manager
Module (CreditCheck™) is being used along with the POS software.
Use Reservation
When selected, this indicates to the system that the PixelPoint Reservation Module
(TableTime™) is being used along with the POS software.
Ask For Daily Weather Conditions
When selected, this activates an auto-prompt for the day's weather conditions when End Of
Day is run, forcing the addition of weather information into the End Of Day report.
Disable Auto-Prompt For Member Coupons
When a member is eligible for a coupon, the system will prompt you asking if you wish to
apply the coupon. Select this field to disable the auto-prompt. The coupon can be retrieved
by manually selecting the [Specials] button on the Finish screen.
Show Third Party Reference Field
When selected, this displays hidden fields scattered throughout BackOffice intended to aid in
the interfacing of information with third party software. The contents of the Third Party
Reference Field can be anything (including spaces and symbols). When you un-check this
field, the fields will be hidden once again. However, the contents of those fields will remain
intact.
Printers Have Dual Ply Paper
When selected, this sets the system to only print charge slips once, since the paper will
generate the second copy. If unchecked, the system will print two copies of each charge
slip.
139
PIXELPOINT BACKOFFICE MANUAL
System Telephone Mask
Used for specifying the format for all phone numbers entered in to the system. The default
mask is (999)999-9999 which is common to North America and many countries worldwide.
140
BACKOFFICE ADMINISTRATOR
System Taxes Tab
Administrator / Setup System / System Taxes
This tab contains all taxes which could be required within the system. The actual application
of these taxes takes place in Report Category Setup and Product Setup. However, it is here
that you create each tax and apply its value.
Tax 1 Des.
You can create up to five different taxes. Each tax will contain this description field which
may be displayed on the customer receipt.
Tax 1 Rate
This is the rate field which identifies the percent applied for this tax. The number entered
here represents the percent (for example, 8 = 8%).
Accounting Code
Allows for specifying accounting codes, which can be used with reports and accounting
software packages. These are numeric in value and would require custom programming if
your particular interface requires an unrecognized format.
Note: If your regional tax laws require functionality beyond what is defined on this screen,
this is managed using a custom DLL applied within Pixel32.ini.
141
PIXELPOINT BACKOFFICE MANUAL
Company Info Tab
Administrator / Setup System / Company Info
This tab contains address and contact information pertaining to the establishment.
This information is applied in two areas. The first is for member billing so that mailing
information is included on the invoice. The second application is in mapping routes for
delivery drivers. The driver map application requires a starting point in order to assemble
directions to the delivery destination. It pulls that information from here.
142
BACKOFFICE ADMINISTRATOR
POS Reports Tab
Administrator / Setup System / POS Reports
This tab focuses on the application of reports to various front-end operations.
Employee Cash Out Report
This field identifies which report is to be used for cashing out employees. By selecting the
folder icon, you may choose different reports to run. If you hold the CTRL key while selecting
the report, you may select multiple reports. The default report was specially designed for
employee cashouts and it is recommended that you leave it as the report to use.
End of Day Batch Reports
This field identifies which report(s) is to be applied to the End of Day process. If you select
the ‘Add Reports’ button, you may include additional reports for End of Day.
Note: You can only use the 40 column reports for the Employee Cash-Out and End of the
Day report. The 40 column reports start with SQLPOS in the file name. However, the
browse window for selecting the reports will automatically filter the appropriate reports for
you.
Reports Window
At the front-end, located within the Manager Functions menu, is a Sales Function sub-menu
that allows quick viewing of sales-related reports. This window allows you to specify which
reports will be available for quick viewing. You can add and remove reports from here.
These are 80 column reports.
143
PIXELPOINT BACKOFFICE MANUAL
•
•
•
144
Reports - Represents the Report Number and should be left as default.
ReportType - Description of the report.
Report File Name - Specifies file name of the report to be loaded.
BACKOFFICE ADMINISTRATOR
Preset Payment Tab
Administrator / Setup System / Preset Payment
This tab pertains to the management of money with respect to preset tenders, pay-ins and
pay-outs, and tender balancing.
Auto Apply Preset Payment
This field works in conjunction with the preset payment fields. If you select a preset payment
button (discussed below), this field will determine how to address it. For example, if checked
and you select the 100 button, PixelPoint will assume a $100 cash bill. If unchecked, it will
accept $100 but allow you to select the method of payment, such as a foreign currency.
Preset Payment 1
This field represents a fixed value of currency (see below). For example, total of a check is
$16.53. The customer gives you a $20 bill. Rather than enter [2] [0] [.] [0] [0] on the keypad,
you can simply select the [20] button located on the Finish screen. Upon selecting the
method of payment, the system will then calculate and display the appropriate change.
You can apply up to six preset payment values (each representing a currency bill). Upon
entering a value, a corresponding button will display on the Finish screen. If left blank, the
button will not appear.
145
PIXELPOINT BACKOFFICE MANUAL
Allow Pay Ins/Pay Outs
This check box determines whether the POS will allow you to process pay-ins and pay-outs.
If checked, the buttons will appear within the Your Settings screen.
Tender Balancing
You can apply tender balancing one of two ways. If you select [Balance On Cashout], the
tender balance screen will be incorporated into the Employee Cash Out process. Upon
selecting [Cash Out], the tender balance screen will appear (see below) and require the
employee to enter their values for each applicable method of payment.
146
BACKOFFICE ADMINISTRATOR
If you select [Balance On End Of Day], the tender balance function will take place as part of
the End Of Day process. A [Tender Balance] button will then appear in the Sales Functions
sub-menu, next to the [Day: Finish Sales] button (see below). Selecting this will present the
Tender Balance screen, however the totals will refer to the entire establishment, not just one
employee's totals.
147
PIXELPOINT BACKOFFICE MANUAL
For further information about Tender Balancing, refer to the PixelPoint User's Guide.
148
BACKOFFICE ADMINISTRATOR
Orders Tab
Administrator / Setup System / Orders
The Orders tab addresses three areas: future ordering, line prefixes on kitchen prints and
gratuities.
Future Orders
Future ordering is programmed here. Upon entering information into the three fields in this
section, the future ordering function will be activated. Future orders can only apply to
member transactions. For example, if a call comes in for pick up, the customer can indicate
when they would like to pick it up. Future orders can extend beyond the current day without
interfering with the End Of Day process.
Order will be processed this number of minutes before scheduled time
This pertains to the lead time you need in order to prepare the order. In the example shown
above, the order will print in the kitchen 30 minutes before the scheduled time. For example,
an order is to be picked up at 6:00. The order will print in the kitchen at 5:30.
Order must be scheduled at least this many hours into the future
This indicates how short of a lead time you require in to process a future order. In the
example shown above, the future order must be at least one hour from now.
Order can be scheduled no more than this many hours into the future
This indicates the maximum number of hours you want to permit a future order to be placed.
In the example shown above, you can place a future order up to 24 hours in advance.
149
PIXELPOINT BACKOFFICE MANUAL
Course Prefixes
If applying courses to your ordering process, the prefix applied here will show up on the
kitchen print. In the example shown above, every line containing an appetizer will begin with
an A. You can also use numbers, symbols and words as the prefix. It is recommended
however that you keep the prefix short as printed line space is limited on remote prints.
Auto Gratuity
In this area you program an automatic gratuity that you wish applied to guest checks. The
gratuity is a percentage of the net total.
Auto Gratuity Charge
This indicates the size of the tip. In the example shown above, 15 means that the size of
gratuity will equal 15% of the net total.
When # of Customers >=
This is one of two criteria settings that dictates when you want the auto gratuity to apply.
This field pertains to the number of customers dining at the table. In the sample image, the
15% auto gratuity will be applied when there are 8 or more people seated at the table.
When Amount of Check >=
This is the second of the two criteria settings. This field pertains to the total amount of the
guest check. In the sample image, the 15% auto gratuity will be applied when the total
amount is equal to or exceeds $100.
Note: The auto gratuity charge will apply when the check matches either of the criteria. If
you wish only one criteria to apply, set the other to a high number that is unattainable. For
example, if you only want it to apply to the dollar value, set the number of customers to 999.
Enforce Gratuity Amount When Closing Check
Some local laws permit an establishment to force the customer to pay the total including
gratuity. Some can only offer it as a "suggestion". This field determines which amount
displays on the Amount Owing field in the Finish Screen. If checked, the amount will include
the Auto Gratuity Charge, meaning the check will not settle for less than the amount
including tip. If unchecked, you can close the check for the amount excluding tip.
150
BACKOFFICE ADMINISTRATOR
Defaults Tab
Administrator / Setup System / Defaults
When upgrading your PixelPoint system from a previous version, it may be necessary to
adapt some of the internal messages to the new system. The Defaults Tab allows you to do
this.
Default Split Comment Product
You order an item that has a forced question applied. You split the forced question only to
discover that the remote print does not identify which split each selection applies to. The
reason is that the system requires a split command message within the product file.
To apply the Default Split Command Product, do the following:
1. Go into Product Setup
2. Create a product called Split. Type of product is Kitchen Command.
3. Go to the Defaults Tab and select the button for Default Split Command Product. A
list of all applicable product items will display.
4. Select the Split product.
5. Your split modifier remote prints will now include split indicators such as Split 1 of 2,
Split 2 of 2 and so on.
Default Seating Position
Similar to the Split Comment Product, you may find similar problems with seating positions
on remote prints. Should this be the case, the system requires that you have a seat product
applied within here to activate the seating position on remote printing.
To apply the Default Seating Position, do the following:
151
PIXELPOINT BACKOFFICE MANUAL
1. Go into Product Setup
2. Create a product called Seat. Type of product is Seating Position.
3. Go to the Defaults Tab and select the button for Default Seating Position. A list of all
applicable product items will display.
4. Select the Seat product.
5. Your remote prints that use seats will now include identifiers such as Seat 1, Seat 2
and so on.
152
BACKOFFICE ADMINISTRATOR
Collaboration Tab
Administrator / Setup System / Collaboration
The collaboration tab allows you to apply Intranet functionality to your PixelPoint system.
When applied within BackOffice, users will be able to log into a corporate intranet site from
within the BackOffice screen. From here, managers will be able to manage and share
schedules, documents and messages (among many other things), thus allowing them to
collaborate on various tasks and projects. To set up an Intranet, do the following:
1. Enter the desired intranet URL. The address should be something like
clientname.website.com. You could do this by copying and pasting the desired
address.
2. Check the [Auto Connect] and [Auto Logon] buttons if desired.
• Auto Connect will automatically connect you to the intranet site when you
go into BackOffice.
• Auto Logon will automatically log you into the intranet.
3. Within Employee Setup, edit the record of the person you want to have access to
the intranet.
4. On the Advanced tab, click the check box for [Web Access].
• Depending on the intranet service, you may have to ensure the record has
an email address.
5. Select [Set Password] and apply one.
6. Log out then back into BackOffice as the employee whose record you just updated.
7. The setup screen may appear similar to this example.
153
PIXELPOINT BACKOFFICE MANUAL
Note: If the server PC has Internet access, you can apply any web site URL to the
collaboration field and browse from there. You will not have access, however, to browser
functions like [Home], [Back] and an address field. You can also replace the web address
with reference to a jpeg file such as c:\image.jpg.
154
BACKOFFICE ADMINISTRATOR
Email Tab
Within here, you configure email through the POS system. There are two sub-tabs; one for
employee emailing and one for WebToGo emailing. Make sure you set this up in
accordance with your office’s mail server settings.
The default settings in subject and body will serve as a template for the email that is sent to
the employees regarding their schedule. Refer to the Employee Scheduler section for
information regarding how to use it.
155
PIXELPOINT BACKOFFICE MANUAL
Setup Stations
Station Options Tab
Administrator / Setup Stations / Station Options
Setup Stations addresses programming that pertains to each station on the system. The
main focus of the station options tab pertains to operational configuration of the station.
Station #
Each station is assigned a number. You can move from one station to the other by using the
left and right arrow buttons in the navigation bar (shown in the example above). Though 20
stations have been created by default, you are capable of extending additional stations far
beyond that. To add another station, select the [+] button in the navigation bar. There is
virtually no limit to the number of stations you can create.
Descript
This is the description field for the station. Each station is labelled as Station 1, Station 2 and
so on by default. While these descriptions should be sufficient for most any application, you
can change them if desired.
Uses Menu
You can program multiple menus into the system (such as a bar menu, a floor menu or
menus involving different revenue centers). This field allows you to identify which menu is to
work on this particular station. For example, Station 1 uses the Bar Menu. Station 2 uses
the Dining Room Menu. The order screens on each would look different and may contain
different items simply because each station is using a different menu.
156
BACKOFFICE ADMINISTRATOR
Floor File
You can program multiple table layouts into the system and assign these to the various
stations using this field. For example, Station 1 is on the first floor and station 2 is on the
second floor. When you log into each station, the table layout screen for each would look
different, each representing the dining sections of that station's respective area.
Auto Logout In Seconds
Should a server forget to log out of the station and leave it on the table layout, the next server
could accidentally open a new table under the previous user. To help prevent this from
happening, you can program the station to automatically log out (if the screen remains
untouched) after the number of seconds defined in this field.
Floor Zoom %
The dining areas on the table layout screen can vary greatly in size, depending on the
application. A small dining section may only need to cover 10 tables, while a banquet area
may entail over 100 tables. In such a cases, you can program the default zoom scale for
each station so that a banquet station will be able to display a much wider dining area. The
default scale is set to 100. Decreasing the zoom scale will zoom out from the floor area.
Increasing the scale will zoom in closer.
Always Print Receipt On Close
This check box sets the receipt to automatically print the receipt when you close the check. If
unchecked, the user will have to use the [Print Receipt] button in order to generate the
receipt.
Station Has A Magnetic Card Reader Attached
This check box removes the [Manual Login] button from the log in screen. If checked, the
[Manual Login] button will disappear making it only possible to access the station using a
magnetic swipe card. If unchecked, you can use both manual entry numbers and swipe
cards on the station.
Print Type Of Sale On Orders
This check box controls whether you wish the sale type to print on remote prints. For
example, it would be important to kitchen staff to know whether the order is dine-in or takeout. That would determine whether they serve it on a plate or in a container. If unchecked,
the sale type will not show up on the remote print.
Default Sales Type
If a station is situated at the take-out counter, you would want the default sale type to be
take-out. If situated on the dining floor, you would want it set to dine-in. The sale type can
be changed using the [Sales Type] button, but the default setting would prevent the server
from having to do that every time if most sales of one station are different from another
station.
157
PIXELPOINT BACKOFFICE MANUAL
Revenue Center
You can assign stations to specific revenue centers. This can then be reflected in your
reports, allowing you to see sales by revenue centers (covering a group of stations) or by
individual stations.
158
BACKOFFICE ADMINISTRATOR
Printer Ports Tab
Administrator / Setup Stations / Printer Ports
Having defined your printer channels and programmed all network printers, you now ask
yourself, "If I want to print something from this station, where do I want it to print?". It is here
that you define those printing destinations.
Local, Kitchen, Bar...
This is the list of the printer channels you have programmed into PixelPoint.
Local1, Expeditor5...
Each field contains a list of all network printers programmed into PixelPoint. Match up the
printer channel to the desired printer for the current station. In the example shown above,
you will see that Station 1's drink orders will print to the bar printer attached to Station 2
(Bar2). It is important to note that the print requirements for each station may vary. Each
station's printing requirements must be treated as unique when you program them.
Advanced Options
Notice that the field next to each title contains a 1. This refers to the first printer channel
(being Local). This section allows you to change the settings for local printing.
•
Drawer #x - You can program up to three cash drawers per station. This setting
identifies which printer each drawer will print to when activation of that drawer is
required.
159
PIXELPOINT BACKOFFICE MANUAL
160
•
Receipt Printer - This setting identifies which printer this station will print receipts to.
Referring to the example image, if I were to change this to a 6, then whenever I
print a receipt from Station 1, the receipt would print at the printer programmed to
channel #6, being the Salad Printer.
•
Charge Slip Printer - This setting identifies which printer this station will print charge
slips to.
•
Report Printer - This setting identifies which printer this station will print reports
(such as Cash Outs) to.
BACKOFFICE ADMINISTRATOR
Fonts Tab
Administrator / Setup Stations / Fonts
This tab allows you to change the type and size of font used throughout the POS.
System Font
The settings on this line pertain to the navigational buttons, information boxes, table numbers
and report information.
Medium Size Font
These settings pertain to the floor sections, modifier prompts and payment types.
Large Size Font
These settings pertain to all other areas of the POS.
Auto-Font Sizing
Items that display in a list on the front-end, such as methods of payments and system
interface selections, will have auto-scaling fonts that will adapt to the display configuration of
that system.
161
PIXELPOINT BACKOFFICE MANUAL
Advanced Tab
Administrator / Setup Stations / Advanced
This tab contains advanced-level settings pertaining to the station.
Station Price Level
This field allows you to set price levels by station. For example, Station 1 may be set to use
Price Level A whereas Station 2 would use Price Level B. If left at the default of Use
Schedule Pricing, the stations will accept default to Price Level A unless programmed
elsewhere (being Report Category, Sale Type or Member Group).
Warehouse Depletion
When applying inventory, you assign each station to a warehouse from which it will deplete
stock. If the station depletes inventory that exists in other warehouses (such as a food and
beverage order in which the station is assigned to a beverage warehouse), the depletion will
show as a shortage on the assigned warehouse and an overage at the actual warehouse.
Within Report Viewer is the Report Variance By Warehouse report. This will identify such
level discrepancies.
Frame Delay (ms)
This field is no longer used.
Quick Order Table Num
If a quick order check is saved at this station, the order will be applied to a special table
number defined here. The table number must be between 30001 and 32000. When you
use the [Save Check] button, the order will be saved to the table number identified in this
162
BACKOFFICE ADMINISTRATOR
field. Only stations that have that same table number programmed into their Quick Order
Table Num field will be able to retrieve that order using [Get Check]. This is commonly
applied in Bar Tab and Drive-Thru applications where you want to isolate saved checks to a
restricted group of stations, preventing other stations from seeing and retrieving those
checks.
Print Receipt Reminder Message
The contents of this field will display on the screen as a bulletin whenever the receipt prints.
Use this whenever you need a reminder message displayed whenever a receipt is printed.
Play Animation on Main Screen
If checked, the default flash animation will play on the login screen. If unchecked, the flash
will be replaced with a stationary PixelPoint logo.
Disable Save/Get Check Function
If checked, this will remove the [Save Check] button from the quick order screen. In so
doing, the [Get Check] button will be unavailable too.
Disable Floor Zoom IN/OUT Buttons
If checked, this will remove the [Zoom In] and [Zoom Out] buttons from the table layout
screen.
Tax Inclusive Pricing When Feature Code =1
This enables tax-inclusive pricing for this station. Any item containing Feature Code 1 and
ordered from this station will be priced with the tax included in the price. For example,
Station 1 has this field checked, Station 2 does not. I order a beer for $4 at Station 1. My
price is $4 including tax. I order that same beer from Station 2. I pay $4 plus tax. This is
assuming that the Feature Code field (in the Product Setup screen for the Beer item) has a 1
in it.
Start Quick Order Mode in Transaction View
If checked, anyone in quick order mode who logs into this screen will be presented with the
transaction view screen (see below). If unchecked, those same users will be presented with
a blank check.
163
PIXELPOINT BACKOFFICE MANUAL
Show Quick Order Summary by Default
This field works in conjunction with the "Start Quick Order Mode In Transaction View" field. If
checked, the summary screen (see below) will display in quick order mode. Using this, a
quick service user could easily retrieve either a saved check or generate a new check.
Disable Transaction View in Floor Layout
If checked, this will remove the [Transaction View] button from the table layout screen.
Disable Auto-Gratuity
If auto-gratuity has been programmed for this establishment, this allows you to selectively
apply it to particular stations. This works well, for example, where you would not want autogratuity to apply to a station that manages take-out orders.
Sale Auth (No PreAuth)
If using CreditCheck™, this allows you to set the station's credit authorizations for immediate
credit settlement rather than pre-authorized. Charge tipping would not be required and the
164
BACKOFFICE ADMINISTRATOR
charge would be settled immediately. This would be applied to stations that are used for
Take Out orders and Retail transactions.
165
PIXELPOINT BACKOFFICE MANUAL
Receipt Setup Tab
Administrator / Setup Stations / Receipt Setup
This tab allows you to change the receipt header and footer that prints from this station.
Upon checking the Custom Receipt box, the screen will display the header and footer
windows (see above). The header information will show up at the top of the customer
receipt. The footer information will show up after the check total at the bottom of the receipt.
The special characters on listed in the legend can be applied to the header and footer as
well. The red print feature may not be available depending on the type of printer. The same
applies to the print logo feature.
The Print Logo feature can only be applied if the designated printer has the ability to retain a
graphic image. The print string for this uploaded image is entered into the Print Logo field
located in Printer Codes Setup. Only then can you use the ^G feature. It is suggested that
you leave the graphic image left justified. Centering the line setting may affect the
appearance of the image.
The custom receipt screen should only be used if stations require different headers and
footers (such as in an establishment with multiple revenue centers). The main receipt
header and footer setup is found in General Setup / Receipt Setup.
166
BACKOFFICE ADMINISTRATOR
Setup Revenue Centers
Administrator / Setup Revenue Centers
A revenue center is a business within a business (sometimes referred to as a profit center).
For example, a hotel may contain a restaurant, a lounge and a retail shop. Though all three
businesses reside in the one establishment, they are each run independently and each may
have completely different POS requirements.
PixelPoint allows you to create these revenue centers (see above) and program the system
to accommodate the different menus, screens and methods of operation for each. Upon
creating a new revenue center, you will be able to apply stations, menus and employees to it.
This will be reflected within your sales and operational reports.
167
PIXELPOINT BACKOFFICE MANUAL
Setup Sales Type
Administrator / Setup Sales Type
PixelPoint is capable of managing multiple sales types. Several of the most common sale
types have been programmed by default. They are: Dine-in, Pick-up, Delivery, Catering,
Drive-Thru and Quick Service.
Sales Type Description
This is the description of the sale type. You are permitted up to 30 characters.
Sales Type Price Level
This field allows you to set price levels by sales type. For example, the price of a sandwich
could vary based on the type of sale:
• Pick-Up $5
• Dine-In $6
• Delivery $7
The default setting for this field is Use Schedule Pricing indicating to use whatever price level
has been programmed elsewhere. The remaining selections (Force Price A through J) allow
you to apply one of the price levels to this sales type.
Allow Sale Type On Web
You check this box to indicate that you want to allow this as one of the sale types that is
offered for web-based ordering (WebToGo).
168
BACKOFFICE ADMINISTRATOR
Sale Auth (No Pre-Auth)
You can set credit authorization to pre-authorization or immediate settlement based on sale
type. If this box is checked, all credit transactions under this sale type will settle immediately
without pre-authorization.
Auto Order Item
If checked, you will be presented with a product selection field. Select the desired item and it
will be automatically ordered when this sale type is chosen. For example, if the sale type is
Take Out, it may automatically order a condiment package or promotional item.
Delivery Mode
This affects the allocation of orders to the Delivery Order Taker's screens. If Dine-In is
checked, all orders with this sale type will be excluded from the Delivery Order Taker's
screens. If Delivery is checked, all orders with this sale type will show up on the delivery
screen and drivers will be able to pick these orders for delivery. If Pickup is checked, all
orders with this sale type will show up on the pickup tab and drivers will not be able to access
them.
Print Receipt Location
You can set the receipts for all transactions with this sale type to print to a specific location.
Note: Try to avoid making changes to the sale types that were already programmed. If you
need to change the programming, it is recommended that you set the original as inactive and
create a new one.
169
PIXELPOINT BACKOFFICE MANUAL
POS Functions
Administrator / POS Functions
This application allows you to modify the contents of the various function menus used in the
front-end.
Show
This field allows you to select which menu window you wish to work on. The example above
shows the contents of the Manager menu. Buttons with a green down arrow contain submenus which can also be accessed within the Show field. Those marked with a red exe are
applications run from a separate executable program.
Buttons
You can move the buttons around by clicking-and-dragging them. To remove a button, clickand-drag the button to the trash can icon. To add a function, select it from the Available
Menu Functions list and drag it to the desired button location. To view all available functions,
click the [Show All] box.
Note: This function is intended for the system installer only. It is not recommended that you
change any of these settings.
170
BACKOFFICE ADMINISTRATOR
Setup Payment Methods
Administrator / Setup Payment Methods
This is where you configure each method of payment. The first method (Cash) should
always refer to local base currency in which the exchange rate is 1:1.
Description
Name of the method of payment.
Is Currency
Indicates whether the payment type is a currency or credit.
Exchange Rate
Used when configuring a foreign currency. The Exchange Rate represents the value of one
foreign dollar in base currency. For example, if base currency is US Dollar, the exchange
rate for a Canadian Dollar may be .75 whereas the exchange rate for a Euro may be 1.25.
# of Decimals
Some national currencies do not use decimal places and some may use more than the
default of 2. This field allows you to stipulate how many decimal places this method of
payment uses.
171
PIXELPOINT BACKOFFICE MANUAL
% Emp Tip Surcharge
Normally the bank charges a transaction fee (surcharge) on each credit card transaction.
The surcharge is a percentage of the total amount including the tip. This option allows you to
deduct the tip's portion of the surcharge from the server's charge tip amount. For example,
the charge tip is $10. The bank surcharge fee on the tip is 3%. This field ensures that the
employee collects $9.70 the tip and the remaining $0.30 is retained by the establishment to
cover the bank surcharge for processing that tip.
Min. Security Required
Enter the Minimum Job Title allowed to accept and process this type of payment.
Authorization Required
Select one of the following Authorization Types.
• No Authorization - Indicates that there is no authorization required for this type of
payment. For example, with Cash you would not need authorization, with
Credit/Account Cards you would need authorization.
• Member/VIP Auth. - Indicates to the system that the Payment Type entered is a
Member or VIP Card.
• Credit Card Auth. - Indicates to the system that the Payment Type entered is a
Credit Card.
• Front Desk Auth. - Indicates to the system that the Payment Type entered requires
authorization from the Front Desk, i.e. Hotels/Motels.
• Debit Card - Indicates to the system that the Payment Type entered is a Debit Card
and requires a card swipe and pin number entered.
• Custom - Indicates that the Payment Type requires a custom written authorization.
PixelPoint CreditCheck™ will be required for any authorizations other than "No
Authorization".
Sale Auth (No PreAuth)
Allows to process charges as immediate settlement rather than pre-authorized. No charge
tipping would be required for this Payment Type.
Disable Cash Drawer Opening
This prevents the cash drawer from opening when this method of payment is tendered. It is
usually applied to credit transactions in which the charge slip is placed in a slot that feeds
under the drawer insert.
Allow Retip
Some credit card verifications systems are unable to process tips more than once. If working
with such a system, you can disable the ability to apply the tip more than once using this
check box.
172
BACKOFFICE ADMINISTRATOR
Force Tender Settlement
Applies this method of payment to the Tender Balance screen.
Show Calculated Tender Amt
If applied to the Tender Balance screen, this check box will determine if you wish to show the
amount the system has calculated. If unchecked, the user will not be able to see that
amount. This is referred to as a blind tender balance.
Card Prefixes
Enter the Card Number Prefixes for those cards that constantly have the same prefixes.
This enables the system to recognize the Credit/Account Card type by reading the first few
numbers in the card. For example, with VISA, you would enter 4 as its Prefix, with
MasterCard, you would enter 50, 51, 52, 53, 54 as its Prefix, etc for other credit type cards.
Advanced Tab
Always Print on Receipt
This indicates to the system that the receipt should always include the amount due for this
method of payment. For example, the establishment accepts a foreign currency. You want
the receipts to include the amount due in that currency. By checking this, the receipt will
include the amount due in this currency with the exchange rate already calculated.
Accounting Code
Allows for assigning accounting code that can be used for interfacing with accounting
software.
173
PIXELPOINT BACKOFFICE MANUAL
Tip Accounting Code
Allows for assigning accounting code that can be used for interfacing with accounting
software.
Custom DLL
If a custom DLL is required for this method of payment, you apply it here. The DLL file would
typically be located in the DLLs folder within \PixelPOS.
No Swipe
The check box "Do Not Ask For Swipe" will prevent PixelPoint from prompting for a card
swipe. It is designed for payment methods that work with third-party software and hardware
in which the agent will handle the prompting.
174
BACKOFFICE ADMINISTRATOR
Order Templates
Administrator / Order Templates
The order template is a customizable screen from which the user places the check's order.
The screen is divided into four sections.
Receipt Section 1
As items are ordered, they will appear in here. This area contains the quantity, description
and price of the item. It will show up on the Finish screen and anything bearing a price will
show up on the receipt as well.
Product Grid 2
This grid contains the ordering products (sometimes referred to as menu items). Upon
selecting the desired product, the item will appear in the Receipt Section.
Modifier Page Grid 3
This grid contains modifier pages such as Food Modify and Bar Modify. The buttons
displayed in this grid change based on the product you have selected. For example, if you
select a beverage product, the contents of the Modifier Grid would change to bar-related
modifier pages. If you select a food product, the contents would change to food-related
modifier pages. Upon selecting one, the contents of the Product Grid change to related
modifier products.
Order Page Grid 4
This grid contains order pages which each represent groups of products (such as Soups,
Desserts and Wines). Upon selecting one, the contents of the Product Grid change to
present products related to that Order Page.
175
PIXELPOINT BACKOFFICE MANUAL
Sale Type Button
This button allows you to select the type of sale for this check. The button in the sample
image shows [Delivery].
Void Button
This button allows you to void the item selected in the Receipt Section. Without selecting
anything, [Void Item] will void the last item on the order (in the Receipt Section).
Table Info Window
This area displays the Net and Final total of the check.
Arrow Buttons
This moves the contents of the Order Page Grid up and down. It allows you to toggle
between menu levels. For example, the Order Page Grid shows 5 rows of order pages.
However, when setting up the order page buttons in Menu Setup, you use those first 5 rows
for the Breakfast Menu. The next 5 rows are assigned Lunch Menu buttons and the next 5
rows below that are assigned Dinner Menu buttons. On the front end, the Breakfast Menu
(first 5 rows) will display. To view the Lunch Menu, select the Down Arrow button. The POS
will remain on the Lunch Menu until you select either of the arrow buttons to go back to
Breakfast or advance to the Dinner menu.
176
BACKOFFICE ADMINISTRATOR
Customizing The Order Template
PixelPoint includes many order templates which you can choose from. To view and modify
any of them from here, select the [Order Template] pull down menu in the top left corner of
the screen. Pick [Load Template]. A window will display showing all of the TEM files located
within the Templates folder. The templates will vary in size from 640x480 to 1024x768.
Upon selecting a template, it will display on the screen.
To apply changes to any of the grids, simply click on it and you can change any of the
settings located in the gray task bar displayed across the top of the screen. You can change
the font, font size, number of rows, height of the rows, number of columns and the width of
the columns. The grid display will reflect these changes as they're made. You can also
move any of the grids using a double-click-and-drag.
You can also click-and-drag any of the buttons, the Table Info window and the Receipt
Section in order to relocate them to another part of the screen. Moving to the top left corner
of the selected item, your cursor will change to diagonal arrows. Apply click-and-drag on this
to resize.
Dimension Lines
If you scroll down or to the right of the template area, you will notice some gray guidelines.
These represent the dimensions of a 640x480 screen, 800x600 screen and 1024x768
screen. Use them to help size the order template you are working on.
177
PIXELPOINT BACKOFFICE MANUAL
Removing A Permanent Item
To remove one of the permanent screen components from the display, simply move it
outside of the template's view area.
Order Template Menu
Located in the top left corner of the screen is a pull down menu called [Order Template]. It's
selections are as follows:
• Load - Load an order template that already exists.
• Save Template - Save the order template under its current name.
• Save As - Save the order template under a new name.
• Exit Template Setup: Exits Order Template and returns to the BackOffice system
Note: All templates must be saved on the Server in the templates sub-folder
(\pixelpos\templates).
Custom Function Buttons
In the previous example, you will notice two other buttons at the bottom of the display titled
[Close Cash] and [Not Set]. They are custom function buttons that you can apply to your
order template. To apply a custom function button, go to the top of the screen and select
[Custom] then [Add New Function Button]. A small button labelled [Not Set] will appear in
the top left corner of the screen. Click-and-drag to move the button. You can resize it with a
click-and-drag in the top left corner of the button.
Right-click on the button and select [Set Custom Function]. A window will display listing all
available functions. They are as follows:
Charge Gratuity - Asks you to enter gratuity amount (%).
Close Cash - Will close the check to cash assuming exact change.
Create Splits by Seating - Splits the check by seating position.
Detailed Order Info - Displays detailed information about the order.
Easy-Add New Item - Adds new products to the order screen.
How to Make Item - Displays how to make information.
Label - Creates a check label.
Member/Delivery - Brings up the Member window.
Move Items - Move items to another table.
Move Table - Move the check to another table or join with another table's check.
178
BACKOFFICE ADMINISTRATOR
PLU Lookup - Order an item using a Price Look-Up number.
Post Inv Usage - Post manual adjustments to inventory levels.
Preset Quantity - A quantity button with a set value.
Print Receipt - Prints the receipt.
Quick Unclose - Shows the last 20 closed transactions allowing you to unclose one.
Re-Order - Reorder previously ordered items.
Return Exchange Item - Apply a credit to the receipt (used for refunds).
Seat Number - Jump to a specific seat number.
Send Order - Send the order without leaving the check.
Set # of Customers - Change the number of customers at current table.
Size Down - Down size the selected item.
Size Up - Up size the selected item.
Stop All timers - Stops all rated items in current table.
Transfer Check - Transfer the check to another employee.
Void Entire Check - Voids all ordered items on the entire check.
If you want to change the displayed text on the button, right-click and select [Change Text].
Use the font and font size selections in the task bar to change the appearance of the text.
You can also remove the button by right-clicking on it and selecting [Remove Button].
Once completed making changes, you can Save This Template, or Save As a New
Template using the options under the Order Template Menu.
179
PIXELPOINT BACKOFFICE MANUAL
Setup Printer Channels
Administrator / Setup Printer Channels
Upon determining your printer channels (refer to Printing Concepts), you create them here.
You do not need to use all available channels but make sure that the first printer channel is
always Local. The reason for this is that Advanced Option printing is initiated through the
local printer channel and they are set to default to the first printer channel (refer to Setup
Stations / Printer Ports Tab).
You do not have to use all 9 print channels. Use only those that you need.
180
BACKOFFICE ADMINISTRATOR
Setup Printer Codes
Administrator / Setup Printer Codes
This screen allows you to set Printer Codes for each type of printer that you may be using.
The system already comes with several different printer types with their default settings and
codes already assigned.
You can leave the printer settings to the manufacturer's specifications or can customize the
codes to better suit the establishment's requirements. You can locate many of these codes
either within the printer's manual or the manufacturer's web site.
Note: Printer codes used must be numbers separated by commas.
Printer Start Job Code
This will indicate to the printer to start a print job.
Cut Code if Applicable
This will indicate to the printer to cut the paper after printing.
Open Drawer #x
This will send a signal through the printer to the cash drawer telling it to open. You can
attach up to 3 cash drawers per station.
Normal Print
Codes to generate normal-sized text.
181
PIXELPOINT BACKOFFICE MANUAL
Turn Red Print On/Off
Codes to activate and deactivate printing text in red (for printers with black/red ink ribbons).
Turn Wide Print On/Off
Codes to activate and deactivate wide text printing (such as title lines and remote printing).
Prefix on Modifiers
Codes to indent lines for Modifiers.
End Job
Codes to indicate when a print job has completed.
Print Bar Code
Applies a printed bar code of the transaction number (not available on all models of printers).
Print Logo
Applies to the print string of an image saved within the printer to produce a graphic image.
The printer must have the ability to retain a graphic image in order to use this function.
# of Char/Normal
Maximum number of normal-sized characters that can be printed on a single line.
# of Char/Wide Mode
Maximum number of wide-sized characters that can be printed on a single line.
Lines Between Jobs
Number of blank lines to be applied between print jobs.
182
BACKOFFICE ADMINISTRATOR
Setup Network Printers
General Tab
Administrator / Setup Network Printers / General
For every physical printer on the system, you must program a network printer into PixelPoint.
For example, if there are 5 printers tied into the POS system, you must have 5 (and only 5)
printers programmed into PixelPoint.
Note: Do not edit or remove the ‘No Printer’ record. It is necessary in order to allow the
deactivation of a print setting.
Network Printer Name
Each network printer should be given a unique name. The name should describe its primary
function plus the station it is tied into. If a printer is being used for both local printing and
remote printing, the remote print would be its primary function. For example, if the printer is
used to generate bar orders, its primary function would be Bar. If wired into Station 2, the
name should be Bar2.
Printer Description
The network printer name is sufficient for this in most cases, but you can change this
description to better differentiate one printer from another. The description will show up
alongside the name when assigning printers to station printer channels (refer to Station
Setup / Printer Ports Tab).
183
PIXELPOINT BACKOFFICE MANUAL
Printer Type
Select the type of printer being set up. The list of available types is generated from the
records defined in Printer Codes. If the desired printer is not listed, you can create your own
printer record through the Printer Codes screen.
Consolidate On Orders
Check this if the printer is being used for remote printing and you wish consolidated items to
show up as such on this printer. Refer to Printing Concepts for further explanation of print
consolidation.
Connect to Station #
Enter the Station number that the printer is physically connected to.
On Port
Select which port on the station that the printer is connected to. A pop-down list will display
all possible ports.
Timeout in Seconds
This specifies how much time (in seconds) the system will wait for the printer to respond to a
print command before initiating an error. Serial port printers should be set for about 40
seconds and parallel port printers about 15 seconds.
Printer Redirection
The POS can auto-redirect printing if a printer goes down. It can also auto-cancel the
redirection for printer errors and auto-broadcast the redirection message (both of these
optional).
184
BACKOFFICE ADMINISTRATOR
Print Filter
Administrator / Setup Network Printers / Print Filter
This tab is used to filter remote prints by sale type. It is used in situations where you want a
printer to generate orders only if the sale type matches what that printer allows.
For example, you have two printers in the kitchen; one for Dine-in orders and one for Takeout orders. Program the station to print to both printers. Then within each printer's setup, go
to the Print Filter tab and identify which orders you want to filter out. The Dine-In printer
would filter Take-Out orders. The Take-Out printer would filter Dine-In orders.
The window on the left displays all sales types programmed into PixelPoint. Select the sale
type you wish to filter out and select [Add]. This will move it to the window on the right. All
orders in which the sale type matches one of the entries in the right window will not print.
The [Remove] button will place the filtered sale type back into the allowable list. [Remove
All] will move all selections to the left window, allowing all sales types.
185
PIXELPOINT BACKOFFICE MANUAL
Sort Order Tab
Administrator / Setup Network Printers / Sort Order
You can program how you want remote prints to come out using this screen. The remote
print can be set to group and sort its printed contents by one of five orders.
Course
If course sorting has been applied within Product Setup, this will allow you to group and sort
your remote prints by the course. For example, the Appetizers will print, then the Main
Course items, then the Desserts.
Seating
If seating positions have been applied, this will allow you to group and sort your remote prints
by seat number. For example, Seat1's order will print followed by Seat2's order and so on.
Report Category
This will allow you to sort your remote prints by the report categories of the various items.
For example, all pasta dishes would be grouped together as would the beef dishes, the
chicken dishes, the desserts and so on.
Printing Priority
You can define your own order of printing using Print Priority (defined within Product Setup).
For example, you want all combos first, then single burgers and so on. The Print Priority
field will determine this. The higher the number, the higher the priority. Sorting by Printing
Priority will ensure (on this printer) that the items print in the order of their designated
number, from highest to lowest. You can assign up to 999,999,999 levels.
No Selection
If no sort order is selected, the remote print will be in the order of entry.
Note: You can combine sort orders. The first one selected (showing at the top of the Sort
Order list) will be the primary order. However secondary sorts could take place under that.
For example, you could sort by Course followed by Seating Position. So the kitchen print
would show each course and within each are the seat orders for that course.
186
BACKOFFICE ADMINISTRATOR
Split Window
The split window applies to the primary (first on the list) sort order. If Course is the primary
sort order, the split will apply between each course. However, if Seat were selected as the
primary sort order, the split would apply between each seat.
Do Not Split
This prevents any splitting between the primary orders. The contents of the remote print will
not be divided, other than by applying the appropriate primary order titles.
Use Dividing Line
A line will print between each primary order. For example, if Seating were the primary order,
the remote print would present Seat1 followed by its contents. Then a line followed by Seat2
and its contents.
Use Separate Job
Each part of the primary order criteria will be on a separate print. For example, an order chit
will print for Seat 1, then an order chit will print for Seat 2 and so on.
Separate Job For Each Item
Each ordered item will have its own separate print. For example, an order chit for the
Chicken Soup at Seat 1 will print, then an order chit for the Salad at Seat 2 will print and so
on. This is used in situations where order contents are handed to a variety of staff to
prepare.
187
PIXELPOINT BACKOFFICE MANUAL
WebToGo Setup
WebToGo Concept
WebToGo™ is an add-on module that allows you to accept orders placed over the Internet.
Customers access the establishment's web site which contains a link to the WebToGo
system. It allows the customer to create their own member account, log in, browse the
menu, place their order and pay for it. This section describes its design and how to configure
WebToGo.
Specifications
•
•
•
•
•
•
•
A dedicated web server running Windows 2000 Pro or Server
IIS (Internet Information Services) installed
256MB RAM, 10GB, 1Ghz
All necessary Windows updates and service packs
A dedicated Internet connection with a static IP address
PixelPoint POS Version 7.x with CreditCheck and proper licensing for WebToGo
Remote communication software (PCAnywhere or VNC) for remote configuration work
Note: These minimum specifications are subject to change based on internet traffic and site
requirements. Consult with PixelPoint Technologies before acquiring a web server PC.
Concept
Working in conjunction with the store's PixelPoint POS system, you install a PC dedicated to
maintaining the WebToGo system and managing the intake of Internet orders.
188
BACKOFFICE ADMINISTRATOR
The Web Server is a standalone PC that resides at the client site. It must have 24 hour
connection to the Internet with a static IP plus the ability to be connected to remotely using
software such as PCAnywhere or VNC. The Web Server and POSSERVER are connected
via Local Area Network (LAN) to allow internet orders to be processed on the POS.
The Web Server basically acts like one of the front-end stations. Customers connect to the
WebToGo order system and place their order. It is then relayed through the LAN just as a
station would and the order prints in the kitchen and is retained on the POSSERVER.
Order Status
Upon accessing WebToGo, the user will be able to view details about a current order or
future order (see below).
This window will display on the first screen upon logging in. It will provide information on any
order placed on the current day (pick up or delivery) or scheduled for a future time.
189
PIXELPOINT BACKOFFICE MANUAL
WebToGo Website Setup Tab
Administrator / WebToGo Setup / Website Setup
Within this section, we will review the fields in each tab. Their purpose is to allow you to
configure WebToGo to match the look and feel of the establishment. Be cautious when
making changes to these settings and take note as to what they were before you applied the
change.
System uses WebToGo
This check box will activate the interface between PixelPoint POS and the WebToGo
module. Upon checking this, all of internet-related tabs throughout BackOffice will now be
displayed.
Allow Internet Orders
This check box activates the ability to place orders through WebToGo. If unchecked, users
can only view the web menu.
Directory Path
You will also be required to specify the root directory for the web site. Use the browse button
to locate root directory for the web site (such as c:\inetpub\wwwroot).
190
BACKOFFICE ADMINISTRATOR
WebToGo Defaults Tab
Administrator / WebToGo Setup / Defaults
The entries for the Defaults tab allow you to pre-program items which the system will use
when applicable.
Default Internet Employee
Use this to create an employee with general server (Wait Staff Normal) security settings and
apply to this field. All web-based orders will be credited to this employee. It is for reporting
purposes.
Default Message Item
This field pertains to general text such as “on the side”. Any product designated as a Manual
Keyboard product can be applied here.
Default Seating Position
This requires a Seating Position product. This is used in situations where Buddy Ordering is
applied. The system uses seats to isolate one buddy member from another on the order.
Minimum Charge
You can invoke a minimum charge to web-based orders by checking the box and applying a
product designated as a Minimum Charge product. The system will then automatically apply
this minimum charge item to each internet order.
Delivery Fee
You can also invoke a delivery charge to all web-based delivery orders by checking the box
and applying an Ordering Product. It would be best if you created a product appropriately
named and priced.
Maximum Value
This field allows you to apply a cap to the allowable size of internet orders.
191
PIXELPOINT BACKOFFICE MANUAL
192
BACKOFFICE ADMINISTRATOR
WebToGo Pictures Tab
Administrator / WebToGo Setup / Pictures
The Pictures tab allows you to define the resolution of images. The higher you set it, the
better the quality however it may be slower to generate the image on some Internet
connections. It is set to 80x80 quality by default which is a reasonable mid-range setting. It
is suggested that you leave it there.
193
PIXELPOINT BACKOFFICE MANUAL
WebToGo Location Tab
Administrator / WebToGo Setup / Location
The Location tab provides information explaining where the establishment is. This can
include directions to find it. Note the addition of <BR> at the end of each line. Make sure
you include this when entering information here.
194
BACKOFFICE ADMINISTRATOR
WebToGo Web Colors Tab
Administrator / WebToGo Setup / Web Colors
The Web Colors tab allows you to define WebToGo's color scheme. Use this to blend the
module with the rest of the customer's web site. It is recommended that you leave it with the
default colors until after the site it up and working. Then work on the colors later to match it
up with the rest of the customer’s web site. If you know the hexadecimal value of the web
site's colors, you can apply them directly. If not, double-click on the Hex Value field and
select a color that closely matches what you want. You access this field by scrolling to the
right in this window.
195
PIXELPOINT BACKOFFICE MANUAL
WebToGo Hours Tab
Administrator / WebToGo Setup / Hours
The Hours tab allows you to set the hours in which the establishment will accept Internet
orders. If outside of this time range, users will be able to browse the menu but will not be
able to place an order.
196
BACKOFFICE ADMINISTRATOR
WebToGo Web Bricks Tab
Administrator / WebToGo Setup / Web Bricks
The Web Bricks tab dictates much of WebToGo’s operational settings. To change the
default settings for any of these fields, double-click on the value to change it. Only change
settings that you are sure of and take note of each field's value before changing it in case you
need to change it back.
Specific settings which may require your attention are as follows:
• Minimum delay on orders…
• Max number of days…
• Max number of hours…
• Email server IP…
• Home page URL…
197
PIXELPOINT BACKOFFICE MANUAL
WebToGo Welcome Message Tab
Administrator / WebToGo Setup / Welcome Message
The Welcome Message tab allows you to enter a welcome message that will appear on the
first screen once you get into WebToGo. If you leave this blank, it will default to the order
help screen (as seen in the demo version on PixelPoint's web site).
198
BACKOFFICE ADMINISTRATOR
WebToGo Bottom Text Tab
Administrator / WebToGo Setup / Bottom Text
The Bottom Text tab allows you to add pertinent information to the bottom of the display
(below the list of products on the menu screen).
199
PIXELPOINT BACKOFFICE MANUAL
WebToGo Location Lists Tab
Administrator / WebToGo Setup / Location Lists
When entering member information, you can set default locations that the user may pick
from. This allows the client to establish defined limits to their allowable delivery area.
200
BACKOFFICE ADMINISTRATOR
WebToGo Coupons Tab
Administrator / WebToGo Setup / Coupons
When adding an Internet member, you can define which member group you wish to assign
them to.
201
PIXELPOINT BACKOFFICE MANUAL
WebToGo Web Receipt Tab
Administrator / WebToGo Setup / Web Receipt
The Web Receipt tab’s header and footer acts just like the local POS receipt header and
footer. However, this text would be more oriented for web orders.
202
BACKOFFICE ADMINISTRATOR
WebToGo Processing Delay Tab
Administrator / WebToGo Setup / Processing Delay
This tab is divided into two windows. The Default Delay window allows you to set the normal
wait time for a delivery order and take-out order. The Current Delay window on the right
allows you to change that default time. For example, if the establishment was extremely
busy or if you were short on delivery drivers, you may need to extend the delivery time.
Place the extended time in the Current Delay window. To return to the regular delivery time,
select the Set button between the two windows.
This function is also available at the front-end by selecting Manager / Product Functions /
Set Est. Delivery/PickUp Times. The only difference is that you cannot change the Default
time at the front-end. You can, however, suspend the allowance of Internet orders. Refer to
the PixelPoint User's Manual for further information.
When the default time is being used, web orders will show the delivery time under the check
(see below, left). When the extended time is being used, a special warning will appear
indicating that the wait time may be longer (see below, right).
203
PIXELPOINT BACKOFFICE MANUAL
204
BACKOFFICE ADMINISTRATOR
WebToGo Payment Options
Administrator / WebToGo Setup / Payment Options
On the Payment Options tab, select the payment types you are going to allow for Web
orders. If a credit payment type is chosen, the web customer will be required to settle the
transaction at the time of ordering. If a cash/currency method of payment is chosen, the
transaction will remain open until settled at the time of pick-up/delivery.
205
PIXELPOINT BACKOFFICE MANUAL
WebToGo Misc Setup
Product Setup
The web menu is separate from the regular menu(s) used in the POS. Using the multi-menu
feature, program a separate menu that will be used for WebToGo. Only items that you wish
to have available on the Internet will be included in here.
1. Go into System Setup/Products/Multi-Menu and create a separate menu for the
Web.
2. Apply all order pages and product items that you want to have available on the
Internet to this menu.
3. Go into How To Make for each product item. There are two tabs (short web
description and long web description). Put in a description of the product in each
and add a graphic (jpeg) image as well.
The graphic image does not have to be large or detailed. A simple 50K jpeg image should
be sufficient. Keep the images small for quick loading.
1. Go into Administrator/Setup Sales Type. For each type of sale you want to make
available (takeout and delivery) check the box that says, “Allow Sale Type on Web”.
2. Install CreditCheck and make sure your methods of payment are adjusted for this.
Upon activating the WebToGo feature (as shown in the Internet Setup section earlier), you
will find a new tab within Product Setup called WebToGo Custom.
206
BACKOFFICE ADMINISTRATOR
From here, you can apply different modify order pages and forced questions from what is
applied within the programming in the regular POS. If you wish to leave it the same for
either, leave it checked on default. If you need to override this, select the web custom
selection and define which modify screens and/or forced questions you require for a web
order of this product.
Member Setup
You can program specific settings for existing web members. With the activation of
WebToGo in System Setup, a new tab called Internet will appear in the Member Setup
screen.
207
PIXELPOINT BACKOFFICE MANUAL
Methods Of Payment Setup
Select the methods of payment you want to allow this member to apply through WebToGo.
Set Password
Rather than allow the member to apply their password within WebToGo, you can assign it for
them using this function.
Coupon Setup
On the advanced tab of Coupon setup is an area for applying the coupon for use with
WebToGo.
208
BACKOFFICE ADMINISTRATOR
Enable On The Web
Indicates that this coupon is to be made available on a WebToGo system.
Marketing Code
This is used to apply the code via the internet. The code is to be printed on the coupon.
Entry of the code applies the coupon to the WebToGo check.
Coupon Description
This displays on the internet when the coupon is selected via WebToGo.
Order Page Setup
Upon activating WebToGo in System Setup, two new tabs will appear in Order Page Setup.
Each allow you to apply text that will appear at either the top or bottom of the order page in
WebToGo.
209
PIXELPOINT BACKOFFICE MANUAL
Web Top
HTML text placed here will display at the top of the menu window upon selecting the order
page.
Web Bottom
HTML text placed here will display at the bottom of the menu window upon selecting the
order page.
210
BACKOFFICE ADMINISTRATOR
Table Setup
Setup Table Sections
Table Setup / Setup Table Sections
Many table service establishments divide their dining area into table sections (such as
Smoking and Non-smoking). You set this up here to allow quick navigation to those sections
of the Table Layout Screen.
Section Description
Enter the name of the table section. This description will show up in the Sections window on
the Table Layout Screen. Selecting the section title will move your display to that dining
section.
Revenue Center
You can assign different dining sections to different revenue centers. This would be reflected
in your sales and operations reports.
Enforce Employee Lockout
This will prevent other employees from accessing a table once someone has opened a
check on it. Un-checking it will allow multiple servers access to the check.
Enforce Rated Item Before Ordering
This ensures that tables within this section cannot accept a food or beverage order if a rated
item (rental) has not been ordered first.
211
PIXELPOINT BACKOFFICE MANUAL
Hide From Floor Layout
This removes the table section from the Sections window on the Table Layout Screen. This
is used in situations where you may want to remove an outdoor patio during the winter
season.
212
BACKOFFICE ADMINISTRATOR
Table Settings
Table Setup / Table Settings
This screen allows you to designate the number of seats, section designation and
reservation allowance for each table.
Click on any field and apply your changes directly to the field. Clicking on the Section
Description field will present a pop down list of the various table sections from which you can
choose from. To remove a table from the list, click on the table's record and select the minus
(-) button.
There is no limit to the number of tables you can apply, however certain number ranges have
been set aside for specific applications. Table numbers 30,000-32,000 are reserved for
quick order table numbers (see Advanced Tab) and 9992999-9995000 for Tab Cards.
213
PIXELPOINT BACKOFFICE MANUAL
Setup Table Layout
Table Setup / Setup Table Layout
The Table Layout screen is a graphic representation of the dining area of the establishment.
It is used to allow access to customer checks and employee-related functions.
Setup Table Layout is used to create the floor layout portion of the Table Layout screen. You
apply and position the various tables within the establishment, defining their size, shape and
number. You can also draw objects such as walls, platforms and dividers to reflect the
appearance of the establishment.
Tool Bar
The tool bar is used to apply the tables and objects to the layout.
214
BACKOFFICE ADMINISTRATOR
Table Buttons
There are three table buttons; circle, square and diamond. Click-and-drag from any of these
buttons onto the floor layout to create a table. Upon releasing the mouse button, a numeric
keypad will pop up asking you to give the table a number. Each time you create a table after
that, it will automatically increment to the next table number. For example, the first table you
apply, you give the number of 1. When the keypad pops up for the next table, it will
automatically present a 2. You can change this to any number you wish however.
Table Size Selections
You can standardize table sizes using the Regular, Medium and Large selectors. This will
allow you to define pre-set sizes to your tables. You can however resize tables individually
(refer to Edit Button).
Object Pattern Buttons
These buttons allow you to apply a pattern to an object. Select the desired object in edit
mode (refer to Edit Button), then select the desired pattern you wish to apply to it. Different
objects can have different patterns. The default pattern is a solid.
Object Buttons
To the right of the pattern buttons are four object buttons; rounded square, circle, square and
straight line. Click on one of these, then perform a click-and-drag on the layout area. The
object will be created. When you release the mouse button, the object will lock into place.
Text/Zoom Buttons
Under the Object buttons is a Text Button. Select this then click on the floor layout where
you wish the text to go. A text string box will display for you to enter the text. You can
change the text size and font by selecting Layout Settings / Layout Font from the top of the
screen. The font used for table numbers is pulled from the Medium font setting within Station
Setup. The button with the magnifying glass is no longer active.
Edit Button
Selecting the Edit button will put you into edit mode. When in this mode, you can change the
size, shape, color and pattern of any object. You can also resize tables as well by applying a
click-and-drag to the top left corner of the table, but only in edit mode.
Color Button
The Color button allows you to set the color for the objects. The default color is blue. To
change the default color of objects click on it and select new color.
Arrow Buttons
These buttons allow you to layer tables and objects. For example, you create an object that
will represent a rug. If applied to an area that contains tables, the object will cover them.
215
PIXELPOINT BACKOFFICE MANUAL
Select [Edit], the object, then down arrow. This will send the object to the back, allowing the
tables to appear. The up arrow button will bring the selected object to the forefront. The
down arrow will send the selected object to the background.
Snap To Grid Button
When selected, objects and tables are moved within a hidden 10 X10 grid. This option is
useful in ensuring objects are aligned properly. When this button is not selected, it means
that when you move objects or tables, you will be able to position them freely without being
forced to the 10 X 10 grid.
Tagging Tables
You can work with multiple tables at the same time. To do this, you tag them by holding the
left CTRL key and clicking each of the tables you want to apply the change to. They will
highlight as they are selected. Upon doing this, right-click on one of the tables. A tag menu
will display. You can select from any of the following options.
Table Info
This will provide configuration information on each table starting with the lowest table
number. It will show the table's number, section and seating capacity.
Change Table Number
This will change the table number of the selected table. If multiple tables have been tagged,
the change will be applied to the lowest table number only.
Change # of Seats
This will allow you to change the seating capacity for all selected tables. Upon performing
this, all selected tables will have the same number of seats.
Change Table Section
This will toggle all tables from one shape to another. For example, if all selected tables were
round, you could change them to square or perform this function again to change them all to
diamond shape.
216
BACKOFFICE ADMINISTRATOR
Align Left/Top Sides
Align to the left will use the left-most table as the marker and all selected tables will be moved
to the left to be aligned vertically with that table. Align to the top will use the top-most table as
the marker and align to that one horizontally.
Lining Up Objects
Select object that you want to line up together by holding the Left Control Key and clicking on
items you want to select. Selected items will be displayed in different color, after selecting all
the items right click on an object and select Align Left Sides or Align Top Sides.
Sections
Guide Lines
The horizontal and vertical lines on the layout screen are dimension guides. Use these to
gauge the size of each dining section layout. You can adjust the area size of these guide
lines by selecting Layout Settings / Layout Res from the top of the screen. They can emulate
the dimensions of a 640x480, 800x600 or 1024x768 display. You can also set them to a
custom dimension or remove them from the layout screen. In any case, they will not show
up on the floor layout at the front end.
Section Markers
You have created the table layout and now want to assign the various sections to their
respective dining sections. Go to the middle of one of the sections and double-click. A
section marker window will display. Select the desired dining section. At the front end, when
you select the dining section from the Table Layout screen, you will be taken to that particular
area on the floor layout.
Background
Color
The background color of the floor layout is white. You can change the color of this by
selecting Layout Settings / Floor Color. A color template will display from which you can
select a color.
Image
You can place a graphic image in the background to represent the layout of the
establishment, texture of flooring or company logo. The process is as follows:
• Create or download the desired image. Make sure it is in a jpeg format and the size
matches (or closely matches) your layout dimensions.
• Copy the file to the \PixelPOS folder.
• Rename the image to floorlayout.jpg
217
PIXELPOINT BACKOFFICE MANUAL
The file will be applied automatically. You can turn this off either by renaming the file or
selecting Layout Settings / Display Background within Table Layout Setup.
The jpeg image is separate from the table layout file (which is an flr file in \PixelPOS). When
you go into Setup Table Layout, the image will appear automatically and can be applied to
any flr file. The floor file contains the layout of the tables and objects which lay over top of
the jpeg image.
218
BACKOFFICE ADMINISTRATOR
General Setup
Setup Receipt
General Setup / Setup Receipt
This is where you set up the header and footer to the establishment's receipts.
The legend identifies the different codes that can be applied to each line. The code for Print
Logo requires that (1) the receipt printers are capable of retaining a graphic image and (2)
the print string of the graphic image has been applied within Setup Printer Codes.
Receipt Header
Contains the graphic indicators and text that appears at the top of the receipt.
Receipt Footer
Contains the graphic indicators and text that appears at the bottom of the receipt.
Note: This receipt setup is for the master receipt that applies to the entire POS. You can
override this with a different receipt header/footer within Administrator \ Setup Stations \
Receipt Setup Tab.
219
PIXELPOINT BACKOFFICE MANUAL
Mealtime Setup
General Setup / Mealtime Setup
Mealtime allows you to designate sale times to different time periods. This allows you to
compare and gauge activities among each period. For example, you could define the
Breakfast Mealtime as being 6:00am-11:00am. This will allow you to generate a mealtime
report identifying sales revenue generated during the breakfast period.
Day Of Week
Each day is assigned a number within the database.
Name Of Day
You define which day will be Day1, Day2... and so on. This is reflected in your reports.
Cell Titles
The vertical cell titles (1:00, 2:00, 3:00...) represent the 24 hour intervals within the day. The
horizontal cell titles (0-15, 15-30...) represent 15 minute intervals within the hour. For
example, the cell in row 13:00, column 30-45 would represent 1:30pm-1:45pm.
Cell Contents
All cells are defaulted to Mealtime 1. This means that a mealtime report would group all
sales into a single period that encompasses the entire day. Changing a cell to a 2, 3, 4... will
separate the sales activities from period 1. You can apply up to 9 mealtimes per day. The
mealtimes can vary from day to day.
220
BACKOFFICE ADMINISTRATOR
Pay In/Out Reasons
General Setup / Pay In/Out Reasons
A pay-in is money accepted outside of a conventional transaction. For example, someone
pays money into the till for a deposit or debt owed. A pay-out is money that is paid out for
something not associated with a conventional transaction. For example, the server pays
money out of the till for supplies or services.
Pay in/out reasons are used to categorize the pay-ins and pay-outs into pre-set reasons.
When applying one or the other, the system will prompt you to select one of these reasons.
Description
Enter the description of the reason.
Reference #
This field is for reporting purposes only. You can place a reference code in this field such as
a general ledger account code.
Pay In / Pay Out
Checking either box will allow the reason to appear in the list of reasons for that pay type.
Open Cash Drawer
Determines whether to open the cash drawer if that reason is selected.
221
PIXELPOINT BACKOFFICE MANUAL
Setup Billboard Message
General Setup / Setup Billboard Message
When [Billboard] is selected on the Table Layout screen, it will display three windows
identifying Specials, Desserts and Sold Out items. But above that is a billboard message
window that would contain a message(s) that would be pertinent to all staff. It is here that
you program the message window.
You can use your mouse and keyboard to edit the text within this window. The change will
be applied immediately to the stations. If a user is currently logged in when this message is
saved, it will not appear until the user has logged out then back in.
222
BACKOFFICE ADMINISTRATOR
Banner Message
General Setup / Banner Message
A pole display unit displays transaction information on a small LCD or CRT window, allowing
the customer to view the total and change due. This is the text that displays in the window
when the station is not currently engaged in a transaction.
223
PIXELPOINT BACKOFFICE MANUAL
Weather Conditions
General Setup / Weather Conditions
Weather conditions can be applied to the End Of Day report to help explain revenue totals
(or lack of totals) for outdoor dining sections, such as a patio. It is here that you define the
different types of weather conditions and adjust their weight value.
Description
The description of the weather condition.
Weight (+/-)
A numeric value which can be positive or negative, that would explain the severity of the type
of weather. A negative value should be applied to poor weather and a positive value applied
to good weather.
224
BACKOFFICE ADMINISTRATOR
DataMiner Client
General Setup / DataMiner Client
DataMiner is available within BackOffice under the General Setup pull-down menu. You can
also add the icon to the yellow bar if you wish.
Upon running DataMiner Client, you log as you would into BackOffice.
The screen is divided into three windows. The first, on the left, is the Folder Window. It
displays the folders referring to the various applications within the POS system. The upperright window is the Template Window. As you select a folder, the corresponding report
templates display here. Select one of these titles to generate a report. The final section is
the Task Window in the lower right of the screen. It displays the report tasks that have been
run. You can view the status of a report as it is being compiled and upon completion,
double-click the report task to view the results.
225
PIXELPOINT BACKOFFICE MANUAL
To run a report, double-click on the desired report in the template window. You may be
prompted for a date range or some other information. Upon filling in the required information,
select Run.
When the report is completed, the compiled result will automatically display on the screen. It
will also be added as a line entry into the Task Window for later viewing. In that case,
double-click on the print job to view the report.
When the report is displayed, you will be presented with several tab views of the report.
DataMiner Tab
The default tab will display the report grid. To mine down, select the [+] icon next to the title.
You can sort any of the columns by clicking on its title cell.
Simple View Tab
This will take the information displayed on the DataMiner tab and transpose it into a refined
view that presents the data in a simpler format.
226
BACKOFFICE ADMINISTRATOR
Graph Tab
This tab will apply the displayed criteria in a graph format. The contents of the graph are
pulled directly from whatever is displayed on the DataMiner tab.
Properties Tab
This tab will present overview information about the report. To view this information, select
the book icon corresponding with the title on the left to show detailed information about the
report. This information will include user's notes/comments about the report, the report date
ranges, data descriptions and results information such as field types, formats and forms of
calculations applied to the report.
Report View Tab
Some reports offer this tab. It is a pre-formatted view of the report, much like the types of
reports created in Report Viewer.
227
PIXELPOINT BACKOFFICE MANUAL
Further information regarding DataMiner Version 4 will be found in the forthcoming
DataMiner manual.
228
BACKOFFICE ADMINISTRATOR
Members/VIP
Setup Member Groups
Members/VIP / Setup Member Groups
Members can be categorized into groups. These groups can react differently in the POS
based on how they are programmed here.
Group Name
Name of the member group.
Points Rate
Points can be applied to products. When a member is assigned to a check, all points
accumulated on that order will be applied to the member record. Within Coupon Setup you
can create member incentive rewards that require the redemption of accumulated member
points.
Points rate allows you to set different rates of accumulation to each group. This then allows
you to define different types of incentive programs appropriate to the different types of
groups. For example, Group #1 has a points rate of 1, meaning a 10 point item is worth 10
points. Group #2 has a points rate of 5, meaning a 10 point item is worth 50 points.
Applying this to the establishment, Steak is worth 10 points. There are two incentive
programs defined in Coupon Setup. The first offers a $10 discount in exchange for 100
points. The second offers an expensive watch in exchange for 1,000 points. A member from
Group #1 would be able to achieve the discount but would (in all practicality) find the second
incentive unattainable. Yet the member of Group #2 could achieve the 1,000 points required
229
PIXELPOINT BACKOFFICE MANUAL
for the watch. This is because Group #2's points are being accumulated 5 times faster than
Group #1.
Auto Apply Coupon
Checking this box will display a window allowing you to select a coupon. In selecting this, the
coupon will be automatically applied when a member from this group is applied to the check.
Member Price Level
This is one of the ways you can apply pricing levels to the system. From this field, you can
force different price levels to different member groups. For example, a hamburger may be
price differently if ordered by a conventional customer, a Student member and a VIP
member. If different price levels are applied within here, you must also configure price levels
in Station Setup to indicate which stations will honor this setting.
230
BACKOFFICE ADMINISTRATOR
Setup Companies
Members/VIP / Setup Companies
Members can be applied to a company record. In doing this, the establishment can invoice
the company for employee purchases. The invoice is a report available in Report Viewer. It
will include information from this screen.
Upon creating this record, the company can be applied to member records.
RefNum
This is a reference number for reporting purposes.
231
PIXELPOINT BACKOFFICE MANUAL
Setup Delivery Zones
Members/VIP / Setup Delivery Zones
You can create the different delivery zones for the establishment. This allows the order taker
to assign members to geographic regions which will aid in the allocation of delivery orders.
232
BACKOFFICE ADMINISTRATOR
Employees
Setup Departments
Employees / Setup Departments
Employees are allocated to departments. It is here that you create the different departments.
Report Type
Select one of the report types that best matches the department. When you generate a
Departmental report, all departments with a matching report type will be grouped together to
present a collective total.
233
PIXELPOINT BACKOFFICE MANUAL
Employee Performance Points
Employees / Employee Performance Points
If management receives a compliment or complaint regarding an employee's performance,
this can be noted within the system with either a positive or negative point value tagged onto
it. Upon applying performance points, the employee is automatically notified that they
received a good or bad performance rating. This information is retained in the system and
available for review in the form of a report.
Performance Description
Enter a description of the performance for awarding or removing Employee Points.
Weight (+/-)
A numeric value (positive or negative) which relates to the Performance Description that
indicates whether to add or remove employee points for this type of performance.
234
BACKOFFICE ADMINISTRATOR
Setup Job Positions
Employees / Setup Job Positions
Before adding employees, you need to set up job positions. Default job positions have
already been created however, you can change or create new ones to suit your needs.
Position Title
Name of the job position.
Department Description
Select the department this position belongs to.
Security Level For Position
A numeric value that represents the authority available to this position. The higher the
number, the greater the authority this position holds.
Enforce Declared Cash Tips
Use this to force employees with this job position to declare their cash tips.
• Do Not Enforce - Prevents the prompt for tip declaration.
• On Cash Out - Forces a prompt for tip declaration when the employee cashes out.
• On Clock Out - Forces a prompt for tip declaration when the employee clocks out.
Do Not Send POS Announcements – There is a check box called ‘Do Not Send POS
Announcements’. This will prevent messages such as Sold Out / Sold In from coming
across to people in this job position.
235
PIXELPOINT BACKOFFICE MANUAL
Advanced Tab
Initial Float
•
•
•
Don't Prompt - Prevents the prompt for float declaration.
Prompt - Forces a prompt for float declaration when the employee clocks in.
Start With - Automatically declares a float in the amount indicated within the
adjoining field.
Employee Cash Out Report
This allows you to apply a cash out report specific to this job position. For example, if the
establishment uses cashiers, the regular cash out report would show zero values on the
servers' reports. This is because the person who closes the check gets credit for the sale,
which in this case would be the cashier. Changing the cash out report for servers' job
position to show sales based on Employee Who Started would then allow you to see their
activity.
% Of Tip Out Received
Some establishments pool their tips and at the end of the day, divide the collective tips
among the various workers. This is referred to as a Tip Pool. If doing this, enter the
percentage this job position would receive of that pool.
Tip Pooling
All tips are gathered and counted. Run the Tip-Out Report which will prompt you for that total
amount. The report will take that amount and divide it into the percentages defined within the
job positions. For example, if [% Of Tip Out Received] is set to 25% for the Bartender job
position, then the bartenders will share 25% of the tip pool. The report will then break down
236
BACKOFFICE ADMINISTRATOR
that amount based on the hours worked. For example, if Tom worked 8 hours, Sue worked
2 hours and Fred didn't work that day, then Tom will get 80%, Sue will get 20% and Fred will
get 0% of the bartender portion.
Shift Rules
This allows you to determine which set of shift rules will apply to this job position. This setting
can be overridden at the Employee level within Employee Setup. For further information
regarding the information affected by this, refer to the Shift Rules section.
Min/Max Pay Rate
This allows you to apply a minimum and maximum allowable pay rate to this job position.
Within Employee Setup, these settings will prevent employee wages from being set outside
of the designated parameters.
237
PIXELPOINT BACKOFFICE MANUAL
Setup Security Levels
Employees / Setup Security Levels
This area addresses the application of security levels to all major functions of the POS.
Though security can be applied in other areas (such as Methods of Payment and Coupon
Setup), everything pertaining to granting access to secured functions and applications is set
through here.
Function
Description of the function. If you select the flashlight icon in the navigation bar, it will display
a search screen showing all of the different functions that can be set within here.
Minimum Security Required
Click on either the up arrow or down arrow to set the security level required for this function.
The security levels are set by default to levels 1, 25, 50, 75 and 99. However additional
numbers can be applied through Job Position Setup.
Minimum Job Title Required
This list shows what job positions will be eligible to perform the displayed function. As you
change the settings for Minimum Security Required, the applicable job titles will change as
well. Those with an asterisk next to the name will not have access to the displayed function.
238
BACKOFFICE ADMINISTRATOR
Security Level Definitions
•
A/R Module For
Accounts
n/a
•
Selling In Items
Access to Sold In within
Manager/Billboard
•
Access To All
Tables
Access to Another Person's
Table
•
Selling Out
Items
Access to Sold Out within
Manager/Billboard
•
Access To Any
Table
Access to Any Table on the
Floor Layout
•
Setting
CountDown
Access to Item Countdown
within Manager
•
Access To
Authorization
Manager
Access to Authorization
Manager within Manager
•
Setting
Employee
Access
Access to Set Employee
Access Card within Manager
•
Access To
Changing Cash
Drawer
Access to Cash Drawer within
Your Settings
•
Settling
Charges
Access to Settle All Charges
within Manager
•
Access To
Employee
Settings
Access to Employee Functions
within Manager
•
Setup: Access
Collaboration
Access to Collaboration Setup
within BackOffice
•
Adding Products
Ability to add Products within
BackOffice
•
Setup: Banner
Message
Access to Banner Setup within
BackOffice.
•
All Employee
Time Clock
Access to Employee Time
Clock within Manager
•
Setup:
Billboard
Message
Access to Billboard Setup
within BackOffice
•
Bar Interface
Manager
Access to Bar Interface within
Manager
•
Setup:
Coupons
Access to Coupon Setup
within BackOffice
•
Cash Out
Employee
Access to Cash Out within Your
Settings
•
Setup:
Employee
Performance
Points
Access to Performance Points
Setup within BackOffice
•
Change
Employee
Interface
Access to System Interface
within Your Settings
•
Setup: Exit
Setup
Access to Exit Setup within
BackOffice
•
Change
PunchClock
Times
Access to Punch Clock within
Manager/BackOffice
•
Setup: Forced
Questions
Access to Forced Questions
Setup within BackOffice
•
Charge Gratuity
Access to Charge Gratuity
within Functions
•
Setup: Internet
Setup
Access to WebToGo Setup
within BackOffice
•
Clocking In
Employee Self
Ability to Clock In without
management authorization
•
Setup: Item
Category
Setup
Access to Report Category
Setup within BackOffice
•
Clocking Out
Employee Self
Ability to Clock Out without
management authorization
•
Setup:
MealTime
Setup
Access to Meal Time Setup
within BackOffice
•
Closing Special
Function
n/a
•
Setup:
MultiMenu
Setup
Access to MultiMenu Setup
within BackOffice
•
Closing Tables
Access to Finish
•
Setup: Order
Page Setup
Access to Order Page Setup
within BackOffice
•
Credit (PayOut)
Access to Pay Out within Your
Settings
•
Setup: Order
Templates
Access to Order Template
Setup within BackOffice
•
Deposits (Cash
Drop)
Access to Pick Up within Your
Settings
•
Setup: Pay
In/Out
Access to Pay In/Out Reasons
Setup within BackOffice
239
PIXELPOINT BACKOFFICE MANUAL
Reasons
•
Easy-Add POS
Item
Access to Easy Add New Item
within Functions
•
Employee
Performance
Bad
Access to Poor Performance
within Functions
•
Setup: POS
Functions
Setup
Access to POS Functions
Setup within BackOffice
•
Employee
Performance
Good
Access to Good Performance
within Functions
•
Setup: Price
Change
Access to Price Change within
BackOffice (HeadOffice)
•
Employee
Schedule
Access to Employee Schedule
within Manager
•
Setup: Product
Setup
Access to Product Setup within
BackOffice
•
Employee Till
Assignment
Ability to override Till
Assignment
•
Setup: Receipt
Access to Receipt Setup within
BackOffice
•
Exit POS
Software
Access to Exit POS Software
within Manager
•
Setup: Refund
Reasons
Access to Refund Reasons
Setup within BackOffice
•
Fractional
Ordering
Ability to order non-integer
quantity values within [@1]
•
Setup:
Regions
Config
Access to Regions Setup
within BackOffice (HeadOffice)
•
Inv Manager:
Access
Access to Inventory Manager
within BackOffice
•
Setup: Send
Mail
Access to Send Mail within
BackOffice
•
Inv Manager:
Change PO
Access to Change PO within
Inventory Manager
•
Setup: Setup
Companies
Access to Member Company
Setup within BackOffice
•
Inv Manager:
Delete PO
Access to Delete PO within
Inventory Manager
•
Setup: Setup
Delivery Zones
Access to Delivery Zone Setup
within BackOffice
•
Inv Manager:
Input Stock
Access to Input Stock within
Inventory Manager
•
Setup: Setup
Departments
Access to Departments Setup
within BackOffice
•
Inv Manager:
New PO
Access to New PO within
Inventory Manager
•
Setup: Setup
Employees
Access to Employee Setup
within BackOffice
•
Inv Manager:
Physical Counts
Access to Physical Counts
within Inventory Manager
•
Setup: Setup
Job Positions
Access to Job Position Setup
within BackOffice
•
Inv Manager:
Purchase Orders
Access to Purchase Orders
within Inventory Manager
•
Setup: Setup
Member
Groups
Access to Member Group
Setup within BackOffice
•
Inv Manager:
Receive PO
Access to Receive PO within
Inventory Manager
•
Setup: Setup
Members
Access to Member Setup
within BackOffice
•
Inv Manager:
Setup Recipes
Access to Setup Recipes within
Inventory Manager
•
Setup: Setup
Network
Printers
Access to Network Printers
Setup within BackOffice
•
Inv Manager:
Stock Levels
Access to Stock Levels within
Inventory Manager
•
Setup: Setup
Payment
Methods
Access to Payment Methods
Setup within BackOffice
•
Inv Manager:
Transfers
Access to Transfers within
Inventory Manager
•
Setup: Setup
Printer
Channels
Access to Printer Channel
Setup within BackOffice
•
Joining Tables
Access to Move Tables for
joining within Functions
•
Setup: Setup
Printer Codes
Access to Printer Codes Setup
within BackOffice
•
Manual Card
Entry
Ability to manually enter an
Employee Card Number
•
Setup: Setup
Revenue
Centers
Access to Revenue Center
Setup within BackOffice
240
•
Setup:
Payment
Adjustment
Reasons
Access to Pay In/Out Reasons
within BackOffice
BACKOFFICE ADMINISTRATOR
•
Manually
Entered Credit
Card
Ability to manually enter a
Credit Card Number
•
Setup: Setup
Sales Type
Access to Sales Type Setup
within BackOffice
•
Manually
Entered Member
Card
Ability to manually enter a
Member Card Number
•
Setup: Setup
Security Levels
Access to Security Levels
Setup within BackOffice
•
Moving Items To
Another Table
Access to Move Items within
Functions
•
Setup: Setup
Stations
Access to Station Setup within
BackOffice
•
Moving Tables
Access to Move Tables within
Functions
•
Setup: Setup
System
Access to Setup System within
BackOffice
•
Negative Final
Total
Ability to settle with a Negative
Final Total
•
Setup: Stock
Adjustment
n/a
•
No Sale
Transaction
Closing
Ability to settle to a zero dollar
value
•
Setup: Stocked
Items
Access to Stock Item Setup
within BackOffice
•
Ordering
Products
Ability to order products
•
Setup: Stores
Config
Access to Store Setup within
BackOffice (HeadOffice)
•
POS: Add New
Member
Access to Add Member within
Functions
•
Setup:
Summary
Group Setup
Access to Summary Group
Setup within BackOffice
•
POS:
Member/Delivery
Access to Member/Delivery
within Functions
•
Setup: Supplier
Setup
Access to Supplier Setup
within BackOffice
•
POS: No Tax
Button
Ability to apply No Tax within
Finish
•
Setup: System
Setup
Access to System Setup within
Manager
•
POS: Reorder
Button
Access to Reorder within
Function
•
Setup: Table
Layout
Access to Table Layout Setup
within BackOffice
•
Post Inventory
Usage
Access to Post Inventory
Usage within Function
•
Setup: Table
Sections
Access to Table Sections
Setup within BackOffice
•
Printer Manager
Access to Printer Manager
within Manager
•
Setup: Table
Settings
Access to Table Settings within
BackOffice
•
Printing Receipts
Ability to apply the Print Receipt
button
•
Setup: TimeClock Manager
Access to Time-Clock
Manager within BackOffice
•
Quick Order
Access
Ability to apply the Quick Order
button
•
Setup: View
Response Mail
Access to View Response Mail
within BackOffice
•
Re-Cashout
Employee
Ability to perform a Cashout
more than once
•
Setup:
Warehouse
Setup
Access to Warehouse Setup
within BackOffice
•
Re-Print Checks
Ability to Reprint a
Check/Receipt
•
Setup:
Weather
Conditions
Access to Weather Conditions
Setup within BackOffice
•
Receivables
(PayIn)
Access to Pay In within Your
Settings
•
Shut Down
System For
Day
Access to Day: Finish Sales
within Manager
•
Release Station
Employee Lock
Ability to override Employee
Lockout on multiple stations
•
Shut Down
Windows
Environment
Access to Shut Down System
within Manager
•
Rep Svr: Config
Report Server
Ability to modify Report Server
•
Splitting
Checks
Access to Split Check within
Functions
•
Rep Svr: Global
Tree Mgt
Ability to modify the Global
report Tree within DataMiner
•
Starting/Ending
Rated
Products
Ability to order Rated Items &
access Stop All Timers within
Functions
241
PIXELPOINT BACKOFFICE MANUAL
•
Rep Svr: Report
Management
Ability to modify reports within
DataMiner
•
System Setup
Ability to access BackOffice
•
Rep Svr: Run
Report
Ability to run reports within
DataMiner
•
Tender
Settlement Cash Out
Ability to perform a Tender
Balance on Cashout
•
Rep Svr: Tree
Management
Ability to modify your personal
report Tree within DataMiner
•
Tender
Settlement EOD
Ability to perform a Tender
Balance on End Of Day
•
Reports
Access to Report Viewer
•
Training mode
On/Off
Ability to place an employee
in/out of Training Mode
•
Reservation
Access to Reservations within
Manager
•
Transaction
Viewer
Access to Transaction Viewer
within Manager
•
Retip
Ability to apply a Charge Tip
more than once
•
Transfer Table
Ownership
Ability to Transfer
Check/Transfer All Checks
•
Return/Exchange
Items
Access to Return/Exchange
Items within Functions
•
Un-Close
Check
Ability to Unclose a Check
•
Schedule Future
Order
Ability to Schedule a Future
Order on a member order
•
View Current
Day Sales
Access to View Current Day
Sales
•
View Guests
•
Void Items
Before Print
Access to Who Is Here on the
Table Layout screen
Ability to perform a Void before
sending
•
Your
Transactions
View
242
Access to Transaction Viewer
within Your Settings
BACKOFFICE ADMINISTRATOR
Shift Rules
Employees / Shift Rules
This section allows you to set shift parameters and save them as a set of rules. You can
create multiple sets of Shift Rules and apply them globally through Setup System, to a
specific group of employees through Job Position Setup, or to individuals through Employee
Setup.
Description
This is the description or title of this set of rules. When saved, you will reference this set of
rules by the Description field.
Break Enable
If checked, you will be able to set and apply the rules pertaining to breaks. If unchecked,
break settings will default to being unpaid with no parameter settings.
Is It Paid
If checked, the employees will be paid for the time during their breaks. If unchecked, the
timeclock will pause during the break.
243
PIXELPOINT BACKOFFICE MANUAL
Manager Override To End Break Early
If checked, management will be able to override the scheduled break time allowing the
employee to return to duty early. If unchecked, the break will remain in effect until the
designated allowable return time is reached.
Minimum Required Duration
This sets the minimum allowable duration for a break. Ending a break before this time will
require management authorization.
Maximum Duration
This sets the maximum allowable duration for a break. Ending a break after this time will
require management authorization.
Split Shift Clock Out Interval
If clock out interval between shifts is greater than this number (within the same
work day), then it is considered a split shift. This could affect eligibility for certain
shift rules.
Every
This sets the interval of minutes in which a break will come due. For example, a break is
required every 180 minutes.
Alert In
This sets the alert time in which a message will display to the employee that they are coming
due for a break. For example, alert the employee 5 minutes before their break that one is
coming due.
Can Employee Waive A Break
•
•
•
•
No - The break parameters set above must be followed.
Yes With Manager Override - The break parameters can be overridden with
manager authorization.
Yes Without Manager Override - The break parameters can be overridden without
manager authorization.
Limit # of Waives - The maximum number of times (within a shift) that breaks can be
waived. This field will only display if either of the Yes fields are selected.
Meal Break Enable
If checked, you will be able to set and apply the rules pertaining to meal breaks. If
unchecked, break settings will default to being unpaid with no parameter settings.
244
BACKOFFICE ADMINISTRATOR
Is It Paid
If checked, the employees will be paid for the time during their meal breaks. If unchecked,
the timeclock will pause during the meal break.
Manager Override To End Break Early
If checked, management will be able to override the scheduled meal break time allowing the
employee to return to duty early. If unchecked, the meal break will remain in effect until the
designated allowable return time is reached.
Minimum Required Duration
This sets the minimum allowable duration for a meal break. Ending a meal break before this
time will require management authorization.
Maximum Duration
This sets the maximum allowable duration for a meal break. Ending a meal break after this
time will require management authorization.
Split Shift Clock Out Interval
If clock out interval between shifts is greater than this number (within the same work day),
then it is considered a split shift. This could affect eligibility for certain shift rules such as
meal breaks.
Every
This sets the interval of minutes in which a meal break will come due. For example, a meal
break is required every 300 minutes.
Alert In
This sets the alert time in which a message will display to the employee that they are coming
due for a meal break. For example, alert the employee 5 minutes before their meal break
that one is coming due.
Can Employee Waive A Break
•
•
•
•
No - The meal break parameters set above must be followed.
Yes With Manager Override - The meal break parameters can be overridden with
manager authorization.
Yes Without Manager Override - The meal break parameters can be overridden
without manager authorization.
Limit # of Waives - The maximum number of times (within a shift) that meal breaks
can be waived. This field will only display if either of the Yes fields are selected.
245
PIXELPOINT BACKOFFICE MANUAL
Allow Clocking In
If activated, this field entry will allow the employee to clock in this number of minutes before
their scheduled work shift time. If they attempt to clock in earlier than this, the system will
require manager authorization in order to do it.
Allow Clocking Out
If activated, this field entry will allow the employee to clock out this number of minutes after
their scheduled work shift time. If they attempt to clock out later than this, the system will
require manager authorization in order to do it.
Alert Employee
The employee will be sent a warning bulletin that they are approaching overtime.
Alert Manager On Duty
The manager on duty will be warned through the Rules Status screen that the employee is
approaching overtime.
Overtime Warn Hours
This is the number of hours the employee is allotted within a work day.
Upon Clocking In
This message will display when the employee clocks in.
246
BACKOFFICE ADMINISTRATOR
Where Shift Rules Are Applied
Global Assignment
The field for assigning a Shift Rule to all employees is located on the System tab of Setup
System found in the Administrator pull down menu.
Job Position Assignment
The field for assigning a Shift Rule to employees within a job position is located on the
Advanced tab of Job Position Setup found in the Employees pull down menu.
247
PIXELPOINT BACKOFFICE MANUAL
Employee Assignment
The field for assigning a Shift Rule to a specific employee is located on the Advanced tab of
Employee Setup found in the Employees pull down menu.
248
BACKOFFICE ADMINISTRATOR
Collaboration
Employees / Collaboration
This will turn the collaboration screen on and off. Upon leaving BackOffice and returning, the
system will default back to having it turned on.
249
PIXELPOINT BACKOFFICE MANUAL
Products
Order Page Setup
Products / Order Page Setup
Order pages are used to access groups of products. They are accessible from either the
Order Page Grid or the Modifier Page Grid. Selection of an order page will change what
appears in the Product Grid.
Description
This is the description of the Order Page. Pressing the [TAB] key will apply this descriptor to
the POS Button.
POS Button
This is the title that prints on the touch screen button. This description is intended for the
server placing the order. There is no limit as to the number of characters you can apply, but
the displayed contents will vary based on the font size and selection applied within the Order
Template setup. It is recommended that you leave this text left-justified to ensure proper
spacing regardless of the applied font.
Text Color
This presents a color chart with which you can select the color of text that will display on the
POS Button. You can choose from among 48 basic color tiles, or apply custom colors.
250
BACKOFFICE ADMINISTRATOR
Background Color
This presents a color chart with which you can select the color of the background that will
display on the POS Button. You can choose from among 48 basic color tiles, or apply
custom colors. Do this by selecting [Define Custom Colors], pick a custom color box to
modify, then select the desired color from the rainbow tablet and select [Add To Custom
Colors].
Button Image
This allows you to apply a graphic image to the POS Button. The image will occupy the
entire button display. If you wish to have both an image and text on the button, the text must
be contained within the image. It is recommended that you use small images of around 100150 pixels. Square images appear best though the system will stretch the image to fit.
Type of Menu
Select whether the order page is for the Order Page Grid or the Modifier Page Grid. Your
selection will determine whether the order page will be included in the pull down list of
modifier pages when setting up Report Categories.
251
PIXELPOINT BACKOFFICE MANUAL
Report Category Setup
Products / Report Category Setup
A report category is a grouping of similar products. It is the level between Summary Group
(which is a general grouping of products such as Food, Beverage, Bar) and Product (being
the individual item such as hamburger and apple pie).
The report category serves two functions. The first is for reporting purposes. A report
category allows you to view sales activity to groups of related products (such as bottled beer
sales or dessert sales). The information is more detailed than what a summary group could
provide but broad enough to provide useful information covering multiple products.
The second function serves to reduce redundant programming. When a product is assigned
to a report category, it inherits the information that was programmed into that report category.
So common items requiring the same taxes, modifier pages and print location will simply
inherit this programming when assigned to the report category.
Category Description
The name of the report category.
Summary Group
Select the summary group the report category would belong to. For example, an Appetizer
report category would belong to the summary group Food rather than Beverage or Bar.
252
BACKOFFICE ADMINISTRATOR
Revenue Center
If the establishment has multiple revenue centers, you can select which revenue center to
apply the report category to.
Default Print Location
Select the desired print channel(s) for remote printing. For example, all appetizers may use
the Kitchen (or Food) print channel whereas the Beer report category would print to the Bar
print channel. It is not necessary to include the Local print channel here. This pertains to the
remote prints only.
Default Taxes For Group
Select the applicable taxes for this report category.
Default Modify Screens
This is where the buttons within the Modifier Page Grid are applied. When a product is
ordered, the system will look to the report category it is assigned to and apply the modifier
pages defined here.
253
PIXELPOINT BACKOFFICE MANUAL
Summary Group Setup
Product / Summary Group Setup
A summary group represents a very broad category for reporting similar items. Common
examples of summary groups are
Food and Beverage. Items within a summary group can be further broken down into subcategories referred to as Report Categories.
Summary Group Description
Description of the summary group.
Report Type
When generating a summary group report, the report type will group all summary groups
together under its common title. For example, summary groups of Hot Food and Cold Food
could both have the common report type of Food. When generating a summary group sales
report, the totals for these two groups would be combined to give an overall Food total.
It serves a second purpose as well. Line items on the receipt will be sorted by Report Type.
So all food items will be grouped together, all non-alcoholic beverages will grouped together
and so on.
254
BACKOFFICE ADMINISTRATOR
Multi Menu Setup
Products / Multi Menu Setup
The multi-menu function allows you to program completely separate menus for the POS.
This is useful for situations where the establishment may have different revenue centers
(such as one menu for the dining room and one for the lounge) or even more extreme
applications such as an entire food court working on a single PixelPoint POS system.
Menu Name Description
Name of the menu.
Order Template File
The order template to be applied to this menu. Use the folder icon on the right to select the
order template.
Revenue Center
Select the revenue center this menu will be assigned to.
255
PIXELPOINT BACKOFFICE MANUAL
Refund Reasons
Product / Refund Reasons
When voiding an item that has been Sent, the system will require that you provide a reason
for removing the item by presenting you with a list of pre-programmed reasons. All voids will
then be included in various management reports and categorized under their respective
reasons.
Refund Description
Name of the refund type.
Reduce Inventory
Indicates that the item selected for refund will reduce inventory for that item.
Print Refund on Receipt
Determines whether to print the refund and its reason on the customer receipt.
Print Refund on Print Channels
Determines whether to print the refund and its reason to a remote printer that received the
original order.
Min Security Required
Indicates the minimum job position required to approve the refund using this reason.
Open Drawer
There is a check box for opening the cash drawer if that reason is selected.
256
BACKOFFICE ADMINISTRATOR
257
PIXELPOINT BACKOFFICE MANUAL
Exit Setup
Products / Exit Setup
This will close the BackOffice system. If you accessed BackOffice from the front-end, you
will be returned to the front-end. If you accessed BackOffice from a Windows desktop
shortcut, you will be returned to the Windows desktop
258
Glossary
D
Data: The information contained within a database record.
Database: A database is an organized body of related information. It is comprised of
database tables which contain database records. It would be equated to a filing
cabinet which contains drawers (database tables) which in turn contain file folders
(database records).
Database Record: A database record is a row of data contained in a database table. For
example, the record for 'John Smith' would contain data pertaining to that person. It
would be equated to a file folder contained in a filing cabinet drawer.
Database Table: A database table is a file comprised of related records such as a table of
employees, taxes or products. It would equate to a drawer within a filing cabinet.
F
Forced Question: A forced modifier. The user must answer the question in order to
successfully order an item. For example, when ordering a salad the system
automatically asks you to choose a dressing.
I
Inherit: To receive settings from a preceding function.
Intranet: An internet-based network. An intranet site is a website that requires a username
and password to access. Upon doing so, you have access to company-related links
such as a bulletins, documentation and schedules.
O
Option: A product modifier.
P
Product: A menu item. However, you can also create other items that are not food and
beverage items such as rentals, minimum charges and commands.
R
Rated Item: A rental.
S
259
PIXELPOINT BACKOFFICE MANUAL
Split Check: When the customer requests "separate checks", this is the situation where you
split the check into several smaller checks.
Split Modifier: Dividing the modifier into several smaller portions. For example, a half-&-half
pizza.
W
WebToGo: PixelPoint's web-based ordering system. It allows customers to browse the
menu and place orders for take out or delivery.
260
Index
2
24hour .......................................................... 143
A
A/R Module For Accounts ........................... 246
Accounting Code....................................56, 176
Active And Inactive Records..................15, 137
Active Date Range...................................60, 94
Active Surcharge............................................ 60
Add Shift...................................................32, 39
Add Spillage/Waste .........................5, 111, 122
Adjusted Units .............................................. 115
Administrative Set Up ..................................133
Administrator
Administrator / Order Templates ......... 180
Administrator / POS Functions ............ 175
Administrator / Setup Network Printers
......................................189, 191, 192
Administrator / Setup Payment Methods
...................................................... 176
Administrator / Setup Printer Channels186
Administrator / Setup Printer Codes.... 187
Administrator / Setup Revenue Centers
...................................................... 172
Administrator / Setup Sales Type........ 173
Administrator / Setup Stations ....161, 164,
166, 167, 171
Administrator / Setup System .....143, 146,
147, 148, 150, 154, 156, 158
Administrator / WebToGo Setup 197, 198,
200, 201, 202, 203, 204, 205, 206,
207, 208, 209, 210, 212
Administrator ....... 3, 5, 16, 39, 89, 90, 133, 138
Administrator ................................................ 226
Administrator ................................................ 251
Advanced Tab....27, 60, 67, 94, 102, 167, 176,
220, 243
Alert Manager On Duty................................ 251
Alien Card....................................................... 27
Allow
Allow Clocking In.................................. 251
Allow Clocking Out............................... 251
Allow Internet Orders ........................... 197
Allow Multiple ......................................... 71
Allow Other Category Coupons............. 94
Allow Other Product Coupons ............... 94
Allow Partial.......................................... 102
Allow Pay Ins/Pay Outs ....................... 150
Allow Retip ........................................... 176
Allow Sale Type On Web .................... 173
Always Print on Receipt............................... 176
Amount Off..................................................... 94
Apply Only Once If Multiple Products Found 94
Arrow Buttons ......................................180, 221
Ask At Once ............................................... 5, 71
Assign Card ............................................. 27, 84
Authorization Manager ................................ 246
Authorization Required ................................ 176
Authorization Types..................................... 176
Auto Apply Coupon...................................... 237
Auto Apply Preset Payment ........................ 150
Auto Gratuity ................................................ 154
Auto Logout In Seconds .............................. 161
Auto Order Item .........................60, 67, 94, 173
Auto PO........................................102, 111, 115
Automatic OK........................................... 71, 76
B
BackOffice 5, 9, 12, 15, 90, 111, 122, 129, 132,
133, 137, 143, 158, 180, 197, 232, 246,
257, 266
BackOffice Manager ........................................ 3
BackOffice News Support ................... 5, 9, 129
Balance On Cashout ................................... 150
Balance On End Of Day.............................. 150
Banner Message .........................133, 230, 246
Bar Code...................................................... 102
Bar Interface................................................. 246
Barcode.......................................................... 94
Billboard Message ....................................... 246
Break ............................................................ 251
Break button................................................... 71
Broadcast Message..................................... 124
Buddy Ordering............................................ 198
Bussing........................................................... 53
C
Card Prefixes ............................................... 176
Cash Drawer................................................ 246
Cash Drop.................................................... 246
261
PIXELPOINT BACKOFFICE MANUAL
Cash Out ............................. 150, 164, 243, 246
Cash/currency.............................................. 212
Cashouts ...................................................... 148
Catering........................................................173
Change Date.................................................. 90
Change Printer............................................... 20
Change PunchClock Times......................... 246
Change Table Number ................................ 221
Change Table Section ................................. 221
Change Text................................................. 180
Charge Gratuity....................................180, 246
Charge Slip Printer....................................... 164
Charge Tip....................................................246
Charges........................................................ 246
Check/Receipt
Reprint .................................................. 246
Check/Receipt.............................................. 246
Client Points Coupon ..................................... 94
Client Retention.............................................. 82
Clock In......................................................... 246
Clock In/Out Only........................................... 27
Clock Out..............................................243, 246
Code
Accounting....................... 56, 94, 146, 176
Marketing........................................94, 213
Code............................................................... 56
Code............................................................... 94
Code............................................................. 146
Code............................................................. 176
Code............................................................. 213
Collaboration ........................................158, 257
Combos.......................................................... 76
Company Info...........................................5, 147
Consolidate On Orders..........................47, 189
Container/Package ...................................... 102
Copy All Schedules........................................ 39
Copy Schedule.........................................34, 39
Cost Each.....................................................115
Cost/unit ....................................................... 115
CountDown .................................................. 246
Coupon...........................................94, 208, 213
Course.......................................................... 192
Course Sorting ............................................... 47
Cover Charge................................................. 53
Create Order Page ........................................ 78
Create Product............................................... 78
Create Recipe Item...................................... 102
262
Create Splits................................................. 180
Credit Card................................................... 176
Credit Card Number .................................... 246
Credit Limit ..................................................... 84
Credit/Account Cards .................................. 176
CreditCheck .................................143, 167, 194
Custom Function Buttons............................ 180
Custom Receipt ........................................... 171
D
DataMiner.................... 5, 24, 99, 102, 232, 246
Debit Card.................................................... 176
Delay ........................................................ 53, 67
Delay Print Command ............................. 53, 60
Delete Break .................................................. 32
Delete PO.....................................111, 115, 246
Delete Shift.........................................32, 34, 39
Deliveries..........................................47, 87, 173
Delivery Driver................................................ 27
Delivery Mode........................................27, 173
Delivery Zone................................................. 84
Delivery/PickUp Times ................................ 210
Department .................................................... 26
Detailed Order Info....................................... 180
Disable Auto-Gratuity................................... 167
Disable Cash Drawer Opening ................... 176
Disable Floor Zoom IN/OUT Buttons.......... 167
Disable Save/Get Check Function.............. 167
Disable Transaction View............................ 167
Discount ......................................................... 94
Display Background..................................... 221
Disregard Employee Shift Hours................... 27
DLL 67, 146, 176
Do Not Ask For Swipe ................................. 176
Do Not Send POS Announcements’....... 5, 243
Driver's License.............................................. 27
Drive-Thru ............................................167, 173
E
Easy-Add New Item..................................... 180
Email ................... 5, 20, 39, 124, 158, 160, 204
Emp Tip Surcharge...................................... 176
Employee
Employee Access ................................ 246
Employee Card Number...................... 246
Employee Cash-Out ............................ 148
Employee Points.................................. 242
INDEX
Employee Scheduler........................5, 160
Employee Set Up................................. 133
Employee Shift ..................................... 102
Employee Till Assignment ................... 246
Employee Time Clock......................5, 246
Employee ......................................................... 5
Employee ..................................................... 133
Employee ..................................................... 243
Employee ..................................................... 251
Enable On The Web ..............................94, 213
End Of Day.................. 143, 150, 154, 231, 246
Enforce Declared Cash Tips ....................... 243
Enforce Employee Lockout ......................... 218
Enforce Gratuity Amount When Closing Check
.............................................................. 154
Enforce Rated Item Before Ordering .......... 218
Exchange Rate ............................................ 176
Exit POS Software ....................................... 246
Exit Setup .............................................246, 266
F
Feature Code .............................53, 60, 67, 167
Final Total.................................................60, 67
Finish Sales..........................................150, 246
Fixed Price ...............................................71, 94
Floor File.......................................................161
Floor Layout .........................................167, 246
Floor Zoom...................................................161
Fonts............................................................. 166
Force Price...................................................173
Force Tender Settlement............................. 176
Forced Questions.......... 5, 47, 71, 76, 133, 246
Fractional Ordering ...................................... 246
Frame Delay................................................. 167
Front Desk....................................................176
Full Meal......................................................... 67
Function Menu ............................................. 102
Future Orders.......................................154, 246
G
Gender - Select.............................................. 27
General Setup..5, 94, 133, 171, 226, 227, 228,
229, 230, 231, 232
Get Check ....................................................167
Get Shifts........................................................ 32
Gift Cards ....................................................... 67
Gift Certificate................................................. 84
Good Performance ...................................... 246
H
Header/footer ............................................... 226
Help 9, 129
Hide From Floor Layout............................... 218
Hold & Fire ..................................................... 67
Host/Hostess.................................................. 27
Hours Preferred ............................................. 27
How To Make............................................... 213
HR Tab........................................................... 27
I
Initial Float .................................................... 243
Input Stock ................................................... 246
Internet Setup.......................................213, 246
Intranet URL................................................. 158
Inventory....................................................... 111
Inventory Item ........................58, 111, 115, 122
Inventory Manager.............5, 99, 111, 122, 246
Inventory Usage............................................. 99
Inventory Without StockBoy .................. 99, 102
Is Gift Certificate............................................. 84
Item Countdown........................................... 246
Item Information’ .......................................... 102
J
Job Position..................................5, 26, 27, 124
Joining .......................................................... 246
K
Kitchen Command................................. 53, 156
L
Last Visit Date................................................ 87
Layout Font .................................................. 221
Layout Res................................................... 221
Layout Settings ............................................ 221
Licensing ................................................ 90, 194
Liquor Weighing........................................... 102
Local Area Network ..................................... 194
Local1.............................................16, 138, 164
Login...............................................12, 132, 167
M
Magnetic Card Reader Attached................. 161
263
PIXELPOINT BACKOFFICE MANUAL
Mail Message.......................................124, 126
Manager Functions menu............................ 148
Manager On Duty .......................................... 27
Manual Keyboard...................................53, 198
Manual Login................................................ 161
Manually Entered Credit Card..................... 246
Manually Entered Member Card ................. 246
Marketing
Code ...............................................94, 213
Marketing........................................................ 94
Marketing...................................................... 213
Max Coupon Amount..................................... 94
Maximum Allowable Splits............................. 71
Maximum Charge .......................................... 60
Maximum Duration....................................... 251
Maximum Value ........................................... 198
Meal Break Enable ...................................... 251
Mealtime.......................................................227
Member Company Setup ............................ 246
Member Concepts ......................................... 82
Member Defaults Record .............................. 84
Member Group.......................................47, 167
Member Invoices.............................................. 5
Member Price Level..................................... 237
Member Setup .....................................213, 246
Member/Delivery..................................180, 246
Member/VIP Auth ........................................ 176
Menu Setup............................................78, 180
Message To Chef .......................................... 53
Methods Of Payment Setup ........................ 213
Min Security.................................................... 56
Min/Max Pay Rate ....................................... 243
Minimum Charge .............................53, 60, 198
Minimum Price ............................................... 94
Minimum Security Required ........................ 246
Modifier Grid...........................................56, 180
Modifier Page................................................. 78
Modify Price........................................47, 71, 76
Modify Shift.........................................32, 34, 39
Move Items...........................................180, 246
Move Table ..........................................180, 246
Multi Menu Setup...........................78, 133, 263
Multiple Suppliers............................................. 5
N
Navigation Bar........................................13, 135
264
Negative Final Total..................................... 246
Net Total................................................... 60, 67
Network Printers Setup................................ 246
No Authorization .......................................... 176
No Printer’ .................................................... 189
No Tax.......................................................... 246
O
On Account .................................................... 84
Online Help .......................................... 5, 9, 129
Open 24 Hours ............................................ 143
Open Cash Drawer...................................... 228
Order Of Programming................................ 133
Order Page ..........................................180, 258
Order Status................................................. 194
Order Templates................. 133, 180, 246, 258
Overtime Warn Hours.................................. 251
P
Pause Inventory Depletion .......................... 111
Pay In ...................................................228, 246
Pay Out ................................................228, 246
Payment Methods Setup............................. 246
Payment Options ......................................... 212
Payment Terms ........................................... 108
Payment Type.............................................. 176
PayOut ......................................................... 246
Percent Off..................................................... 94
Performance Points Setup .......................... 246
Pick-Up......................................................... 173
Pictures ........................................................ 200
Pixel News ............................................... 9, 129
Pixel32.ini..................................................... 146
PixelPoint DataMiner ....................................... 5
PixelPoint's CreditCheck ....................... 84, 176
PixelPoint's TableTime .................................. 90
PixelPoint's WebTime.................................... 27
PLU Lookup ................................................. 180
PO 111, 115
Points Rate................................................... 237
Pooling ......................................................... 243
Poor Performance........................................ 246
POS Functions....................................... 27, 175
POS Reports................................................ 148
POSSERVER .............................................. 194
Post Inventory Usage ..........................102, 246
INDEX
PreAuth ................................................167, 176
Prep Days ....................................................102
Prep Location............................................... 102
Preset Quantity ............................................ 180
Price Level..............................................60, 167
Price Look-Up .............................................. 180
Print Always..............................................47, 53
Print Bar Code.............................................. 187
Print Channel ................................................. 56
Print Consolidation.................................16, 138
Print Filter .....................................................191
Print Logo .....................................171, 187, 226
Print Priority.................................................. 192
Print Receipt.........................................161, 180
Print Refund on Print Channels................... 264
Print Refund on Receipt............................... 264
Printer Channel ......................................16, 138
Printer Codes .......................................187, 189
Printer Manager ........................................... 246
Printer Redirection ....................................... 189
Printers Have Dual Ply Paper...................... 143
Process Variance......................................... 120
Processing Delay......................................... 210
Product Concepts .......................................... 46
Product Menu
Product Setup .. 16, 47, 53, 60, 67, 71, 78,
99, 111, 133, 138, 146, 156, 167,
192, 213, 246
Products / Exit Setup ........................... 266
Products / Forced Questions...........71, 76
Products / Menu Setup .......................... 78
Products / Multi Menu Setup ............... 263
Products / Order Page Setup .............. 258
Products / Product Setup.....47, 56, 58, 60
Products / Report Category Setup ...... 260
Product Types....................................47, 53, 60
Punch Clock................................................. 246
Purchase Order........... 108, 111, 115, 120, 246
Q
Quantity button............................................... 71
Quick Order.................................................... 27
Quick Order Table Num............................... 167
Quick Service............................................... 173
Quick Unclose.............................................. 180
R
Rated Items.................................................. 246
Receipt Footer ............................................. 226
Receipt Header............................................ 226
Receipt Printer ............................................. 164
Receipt Setup ......................................171, 246
Receive PO..................................111, 115, 246
Recipe .......................................................... 102
Recipe Item.................................................... 53
Recipe Tab..................................................... 58
Ref Code/UPC......................................... 53, 60
RefNum........................................................ 239
Refund Reasons Setup ............................... 246
Regions Setup ............................................. 246
Re-Order ...................................................... 180
Reorder Button............................................. 246
Reorder Level .............................................. 102
Report Category ...... 46, 47, 56, 102, 111, 167,
192, 258, 262
Report Type .........................................241, 262
Report Viewer .. 20, 56, 99, 102, 120, 232, 239,
246
Reports......................................................... 148
Reprint.......................................................... 246
Re-Print Checks........................................... 246
Reservations ..........................................90, 246
Response Mail .....................................124, 126
Retail ............................................................ 167
Retip ............................................................. 246
Return Exchange Item................................. 180
Returns................................................... 60, 180
Revenue Center............ 94, 161, 218, 260, 263
Roll-up Price................................................... 47
Round Down ................................................ 102
Round Up..................................................... 102
Rules Status................................................. 251
S
Sale Auth......................................167, 173, 176
Sale Type.......................................47, 161, 167
Sales Functions ...................................148, 150
Save Check.................................................. 167
Schedule Future Order................................ 246
Scheduler ....................................................... 34
Seat Number................................................ 180
Seating Position...........................156, 192, 198
Section Markers........................................... 221
Sections window
265
PIXELPOINT BACKOFFICE MANUAL
Table Layout Screen............................ 218
Sections window .......................................... 218
Security Level................................................. 94
Security Level Definitions ............................ 246
Sell
Gift Cards ............................................... 67
In Items................................................. 246
Out Items..............................................246
Sell 67
Sell 246
Send All Schedules........................................ 39
Send Command............................................. 53
Send Mail .............................................124, 246
Send Order...................................................180
Send Schedule............................................... 39
Separate Job For Each Item ....................... 192
Set Custom Function ................................... 180
Set Employee Access Card.........................246
Setup
Setup Billboard Message.............133, 229
Setup Companies ........................239, 246
Setup Coupons ..............................94, 133
Setup Delivery Zones ..................240, 246
Setup Departments..............133, 241, 246
Setup Employees...................27, 133, 246
Setup Job Positions .............133, 243, 246
Setup Member Groups ................237, 246
Setup Members..... 83, 84, 86, 87, 89, 246
Setup Network Printers.. 16, 47, 133, 138,
246
Setup Overview............................5, 9, 129
Setup Payment Methods .....133, 176, 246
Setup Printer Channels........133, 186, 246
Setup Printer Codes.............187, 226, 246
Setup Receipt...............................133, 226
Setup Recipes..............................111, 246
Setup Revenue Centers ......133, 172, 246
Setup Sales Type.................133, 173, 246
Setup Security Levels ..................133, 246
Setup Shift Types.............................34, 39
Setup Stations..... 133, 161, 186, 226, 246
Setup System..... 5, 39, 90, 133, 143, 246,
251
Setup Table Layout......................133, 221
Setup Table Sections...................133, 218
Setup ................................................................ 5
Setup .............................................................. 34
Setup .............................................................. 39
Setup .............................................................. 78
Setup ............................................................ 133
266
Shift
Adding .................................................... 39
Adding/Modifying ................................... 44
Schedule Tab......................................... 39
Shift 39
Shift 44
Shift Rules..................................5, 27, 243, 251
Shift Times ..................................................... 44
Shift Type ................................................. 34, 39
Show Active Records Only.................... 15, 137
Show Calculated Tender Amt ..................... 176
Show Products From All Revenue Centers.. 78
Show Third Party Reference Field .............. 143
Shut Down System...................................... 246
Size-Down...................................................... 60
Size-Up........................................................... 60
Social Insurance Number.............................. 27
Social Security Number................................. 27
Sold In ..............................................5, 243, 246
Sold Out .............................5, 60, 229, 243, 246
Sort Page Alphabetically ............................... 78
Specials......................................60, 84, 94, 229
Spillage......................................................... 122
Split Check ................................................... 246
Split Shift Clock Out Interval........................ 251
SQLPOS ...................................................... 148
StaffTime.................................................. 27, 34
Start Quick Order Mode............................... 167
Start Quick Order Mode In Transaction View
.............................................................. 167
Station Depletion By Warehouse ................ 109
Station Has
Magnetic Card Reader Attached......... 161
Station Has................................................... 161
Station Options ............................................ 161
Station Setup.... 3, 16, 109, 138, 189, 221, 237,
246
Stock Adjustment......................................... 246
Stock Count ................................................. 120
Stock Depletion............................................ 102
Stock Item Setup ......................................... 246
Stock Levels................................................. 246
StockBoy..................................58, 99, 102, 143
Stop All Timers....................................... 53, 246
Sub-Recipe .............................................. 5, 102
Suggested Selling Price ................................ 58
Summary Group .................................... 46, 260
INDEX
Supplier Setup..............................108, 111, 246
System Setup.......................... 9, 129, 213, 246
System Taxes .............................................. 146
System Telephone Mask............................. 143
Systems Administrator..................................... 3
T
Tab Cards ....................................................220
Table Info ..................................................... 221
Table Layout ............. 9, 53, 129, 221, 229, 246
Table Management........................................ 27
Table Sections ............................................. 246
Table Settings ..............................133, 220, 246
Table Setup................... 90, 133, 218, 220, 221
Tables
Closing.................................................. 246
Joining .................................................. 246
Moving.................................................. 246
Tagging................................................. 221
Tables............................................................. 90
Tables........................................................... 221
Tables........................................................... 246
TableTime ....................................................143
Tagging
Products ................................................. 78
Tables...................................................221
Tagging .......................................................... 78
Tagging ........................................................ 221
Take Out...............................................167, 173
Tare Weight.................................................... 60
Tax Exempt.................................................... 60
Tax Inclusive Pricing ...................................... 67
Templates ....................................................180
Tender Balancing.........................150, 176, 246
Third Party Reference Field......................... 143
Ticket Number................................................ 53
Till Assignment............................................. 246
Till Close......................................................... 39
Till Employees................................................ 27
Time To Serve ...................................53, 60, 67
Timeclock .....................................................251
Time-Clock Manager .............................32, 246
Tip Out Received ......................................... 243
Tip Pool ........................................................ 243
Tip-Out Report ............................................. 243
Training Mode .............................................. 246
Transaction Viewer ...................................... 246
Transfer Check ............................................ 180
Transfer Table Ownership........................... 246
U
Un-Close Check........................................... 246
Universal Product Code ................................ 94
UPC barcode ................................................. 60
URL 158
Use Buttons ................................................... 71
Use Dividing Line......................................... 192
Use Inventory Manager ............................... 143
Use Reservation ....................................90, 143
Use Schedule Pricing ..........................167, 173
Use Separate Job........................................ 192
Uses Menu................................................... 161
V
Variance By Warehouse.............................. 109
VAT 67
View Change Log .......................................... 32
View Current Day Sales .............................. 246
View Guests................................................. 246
View Response Mail............................126, 246
View Stock Levels........................................ 111
Void Entire Check ........................................ 180
Void Item ...................................................... 180
W
Wait Staff Normal......................................... 198
Warehouse Depletion.................................. 167
Warehouse General .................................... 115
Warehouse Transfer.................................... 115
Waste ........................................................... 122
Weather Conditions .............................231, 246
Website Setup........................................89, 197
WebToGo.82, 89, 94, 173, 194, 197, 202, 205,
213
Week Start Day.............................................. 34
Weighed Item On Scale ................................ 60
Weight Of Ounce ......................................... 102
Who Is Here ................................................. 246
Y
Your Settings..................................27, 150, 246
267
PIXELPOINT BACKOFFICE MANUAL
Z
Zero Scale Of Bottle..................................... 102
268
Zoom In ........................................................ 167
Zoom Out ..................................................... 167
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement