mySugr Companion 2.0 User`s Manual 002

mySugr Companion 2.0 User`s Manual 002

User’s Manual 002

mySugr  Companion  2.0  

User’s  Manual  002

14. February 2014

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User’s Manual 002


What is mySugr Companion?

Who is mySugr Companion for and what is our goal?

Installation instructions for Android devices



How much does mySugr Companion cost?


Getting Started

Step 1: Create Account

Step 2: Therapy and app settings


Logbook Order (Companion Pro)

Additional Therapy Details

Sound Effects

Use Photo Library (Companion Pro)

Enhance Photos (Companion Pro)

Step 3: Get to know your dashboard

Step 4: New Entry

Make an entry

Date / Time


Photo (Companion Pro)

Blood glucose


Bolus (pump) / Insulin Short Acting (pen/syringe)

Temp Basal (Pump)



Blood Glucose Reminder (Companion Pro)

Earn Points

Points and Scoring:

Social Sharing / Share Entries

Edit Entry

Delete Entry

Logbook Menu

Analysis Menu

Search entries (Companion Pro)

Search Example


Share a Challenge

Recommend mySugr Companion

Reports (PDF, MS Excel (both are Companion Pro features) & CSV)

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Report Formats


Change name / email address / monster name

Advanced Profile

Change password

User’s Manual 002

Explanation of terms, icons and colors


Side Menu



Warnings mySugr Companion cannot be used everywhere

Limited Use mySugr Companion does not replace a visit to your doctor

Troubleshooting / Support

Data Security

About the manufacturer

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User’s Manual 002


What  is  mySugr  Companion?

mySugr  Companion  is  a  charming,  sometimes  outspoken  diabetes  smartphone  app.

The  app  allows  you  to  record  your  blood  sugar  or  other  diabetes-­‐related  information  digitally  on  your   smartphone  so  you  always  have  your  data  nearby.

You  can  record  a  lot  more  than  just  your  blood  sugar,  such  as  the  amount  of  insulin  taken,  physical   activity,  carbohydrates  eaten,  food  description,  and  detailed  notes.  You  can  also  add  some  contextual   items  such  as  your  location,  your  mood,  or  if  you’re  feeling  sick  or  stressed  for  example.  You  can  even   upload  photos  of  your  meals  (Companion  Pro).

Everyday  life  with  diabetes  is  often  stressful.  It’s  full  of  hurdles  and  extra  work.  mySugr  Companion   helps  make  the  demanding  tasks  of  diabetes  management  a  little  bit  easier  and  helps  you  better  handle   diabetes  in  general.

The  app  offers  a  powerful  overview  of  your  diabetes  management  metrics  and  also  displays  graphical   representations  of  your  blood  glucose  numbers.  This  allows  powerful  in-­‐app  analysis  which  you  can   adapt  to  your  needs.  The  search  function  (Companion  Pro)  enables  you  to  find  logged  data  quickly  and   get  an  overview  of  how  your  blood  sugar  reacted  to  certain  situations,  activities,  or  meals.  mySugr  

Companion  is  a  registered  medical  device.  It  is  certified  and  has  the  CE  marking  (Medical  This  powerful   feature  allows  you  to  quickly  access  and  consider  those  results  when  in  similar  situations,  allowing  you   to  adjust  and  optimize  your  therapy  decisions  accordingly.

Devices  Directive  93/42/EEC)  and  is  registered  with  the  FDA.  This  device  cannot  be  combined  with  other   devices.  Of  course,  you  have  to  keep  using  your  blood  sugar  meter,  insulin  pump,  pens,  etc.  The  use  of   this  app  is  completely  independent  of  other  products  and  devices.

Who  is  mySugr  Companion  for  and  what  is  our  goal?

mySugr  Companion  was  tailor-­‐made  for  people  with  diabetes  who:

● are  older  than  18  years  old  

● are  proficient  with  digital  technology

● own  one  of  the  following  Android  devices:  Samsung  Galaxy  S,  S2,  S3,  S4,  Google  Nexus  3,  Google  

Nexus  4,  HTC  One,  HTC  Desire  C  or  Motorola  Moto  X

● can  get  online  regularly  with  the  Android  device

● have  an  active  account  in  the  Google  Play  Store  and  know  how  to  download  apps

● own  a  credit  card  or  are  able  to  use  another  payment  method  accepted  in  the  Google  Play  Store mySugr  Companion  wants  to  make  your  daily  diabetes  management  easier  and  optimize  your  overall   diabetes  therapy.  But  this  is  only  possible  if  you  take  an  active  and  intense  role  in  your  care,  specifically   around  entering  information  into  the  app.  In  order  to  keep  you  motivated  and  interested,  we’ve  added   some  fun  elements  into  mySugr  Companion.

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User’s Manual 002

It’s  important  to  enter  as  much  information  as  possible  and  to  be  completely  honest  with  yourself.  This   is  the  only  way  to  benefit  from  recording  your  information.  Entering  false  or  corrupted  data  does  not   help  you.

  mySugr  Companion  key  features:

● quick  and  easy  data  entry

● smart  search  (Companion  Pro)

● convenient  data  analysis

● neat  and  clear  graphs

● handy  photo  functions  (multiple  pics  per  entry)  (Companion  Pro)

● exciting  challenges

● multiple  report  formats  (PDF,  CSV,  Excel)  (Companion  Pro)

● smile-­‐inducing  feedback

● practical  glucose  reminders  (Companion  Pro)  

● social  sharing  functions  

● fast  multi-­‐device  sync  (Companion  Pro)

● registered  medical  device

Installation  instructions  for  Android  devices

It  is  important  to  familiarize  yourself  with  general  app  installation  instructions  for  your  specific  device,   as  the  process  is  slightly  different  depending  on  the  model.  In  general,  the  installation  process  will  be   similar  to  what  is  described  below.

Tap  on  “Play  Store”  to  access  the  Google  Play  Store.  Tap  the  magnifying  glass  and  search  for  “mySugr  

Companion”.  Tap  the  mySugr  Companion  icon  to  view  a  detailed  description.  Tap  the  “Install”  button,   review  and  accept  the  app  permissions,  and  the  app  will  begin  to  download  and  install.


If  you  would  like  to  remove  mySugr  Companion  from  your  Android  device,  find  the  “Apps”  item  in  your  

“Settings”  menu.  Look  for  “mySugr  Companion”  in  the  list  and  tap  it.  On  the  next  screen,  tap  “Uninstall”   and  tap  “Ok”  when  asked  “Do  you  want  to  uninstall  this  app?”


Updates  are  released  at  irregular  intervals,  and  usually  only  when  our  Monster  programmers  have  some  

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User’s Manual 002 brilliant  new  features  to  share.  When  a  new  version  of  mySugr  Companion  is  available  you  will  receive  a   notification  from  the  Google  Play  Store.  Tap  on  the  notification  and  you  will  be  brought  to  the   appropriate  screen  in  the  Google  Play  Store  where  you  can  download  and  install  the  update.

You  can  also  enable  “Auto-­‐update  apps”  in  your  device  settings  to  automatically  update  apps  whenever   an  update  is  available.

How  much  does  mySugr  Companion  cost?

There  are  2  versions  of  mySugr  Companion: mySugr  Companion  Basic  is  a  fully  functional  product  that  includes  all  of  the  main  features  and   functions  that  you  need  to  manage  your  diabetes  everyday.  This  version  is  completely  free.   mySugr  Companion  Pro  is  all  about  flexibility  and  added  features  (add  your  own  food  images,  blood   sugar  reminders,  multi-­‐device  sync,  basal  rates  for  pumpers,  powerful  search  options,  PDF  &  XLS  reports,  


and  more).  The  Companion  Pro  features  can  be  accessed  through  a  one-­‐time  in-­‐app  purchase.

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User’s Manual 002


Getting  Started

Once  you  have  the  mySugr  Companion  app  installed  on  your  smartphone  it’s  easy  to  get  started.  Just   tap  on  the  icon  to  launch  the  app  (you  would  have  never  guessed  that,  right?).

Step  1:  Create  Account

To  use  mySugr  Companion  you  have  to  create  an  account.  This  is  necessary  in  order  to  export  your  data   later  (see  “ Reports ”).  

We’ll  need  the  following  things  in  order  to  create  an  account  for  you:

An  email  address

A  password

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Step  2:  Therapy  and  app  settings


User’s Manual 002

The  “Settings”  item  in  the  side  menu  is  where  you’ll  find  all  of  the  details  for  your  personal  diabetes   management.  Here  you’ll  set  whether  you  use  a  pump,  pens/syringes,  or  no  insulin,  whether  you   measure  your  blood  sugar  in  mg/dl  or  mmol/l,  and  how  you  measure  your  carbs.  You’ll  also  set  your   personal  target  ranges.

Logbook  Order  (Companion  Pro)

Would  you  like  the  order  of  your  logbook  data  displayed  differently?  Do  you  want  to  see  your  carbs  first   then  your  blood  sugars?  You  can  customize  the  order  however  you  like  by  using  this  tool.  

Additional  Therapy  Details

If  desired,  you  can  enter  more  details  about  your  personal  diabetes  therapy  tools  and  most  recent  A1C.

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Sound  Effects

Here  you  can  set  whether  mySugr  Companion  makes  any  sounds.  This  includes  the  clicks  and  zings  when   pressing  buttons  and  moving  between  fields,  but  also  controls  whether  your  diabetes  monster  makes   any  sounds.

Use  Photo  Library  (Companion  Pro)

This  option  determines  whether  the  photos  taken  when  making  new  entries  will  also  be  stored  in  your   photo  library.  This  can  be  useful  if  you  often  eat  the  same  things  and  don’t  want  to  take  a  new  picture   each  time.  You  can  choose  that  perfect  pineapple  pancake  picture  from  your  photo  library!  

Or,  if  you  don’t  want  a  bunch  of  food  pictures  cluttering  up  your  phone’s  photo  library,  turn  it  off.  All  of   your  mySugr  Companion  pics  will  be  just  fine.  The  choice  is  yours!  

Enhance  Photos  (Companion  Pro)

Don’t  tell  your  friends,  but  we’ve  added  a  special  mySugr  photo  filter  to  make  your  food   pictures  look  absolutely  amazing.  This  is  where  you  can  turn  that  on  or  off.

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Step  3:  Get  to  know  your  dashboard

User’s Manual 002

Let’s  spend  some  time  getting  to  know  your  dashboard.  

The  two  most  commonly  used  features  are  the  Magnifying  Glass,  used  to  search  for  entries  (Companion  

Pro),  and  the  Plus  Sign,  used  to  make  a  new  entry.  Both  are  featured  prominently  at  the  very  top  of  the   screen  and  perfectly  sized  for  your  lancet-­‐marked  thumb.    

Directly  below  is  a  Progress  Bar  that  displays  your  current  point  total  for  the  day.  You  get  points  for  each   action  you  take  to  care  for  yourself,  and  the  goal  is  to  fill  that  bar  with  points  each  and  every  day.  It’s   important  to  note  that  we  don’t  give  more  points  for  a  “good”  blood  sugar  than  we  do  for  a  “bad”  blood   sugar  (there  is  no  bad  blood  sugar  -­‐  it’s  all  information).  We  give  points  for  checking,  logging,  counting,   taking  your  insulin,  etc.  There’s  no  judging  happening  at  mySugr!  We  know  it’s  hard  being  a  pancreas!  

Work  hard  to  fill  that  bar  everyday,  and  we  think  you’ll  notice  some  great  improvements  in  your   diabetes  management.  

Next  up  is  the  daily  Graph.  Here  you’ll  see  a  visual  representation  of  your  blood  glucose  for  the  day.  

There  are  indicators  for  carbs  and  mealtime  insulin  along  the  bottom  of  the  graph.  On  the  right  side  you   will  see  your  average  blood  sugar  and  standard  deviation.  Pro  Tip:  tap  on  the  graph  for  a  shortcut  to   your  logbook  screen.

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Under  the  graph  you  see  tiles  that  contain:  

● blood  glucose  average  for  the  last  7  days

● blood  glucose  deviation  for  the  last  7  days

● bolus  or  mealtime  insulin  taken  that  day

● amount  of  carbohydrates  eaten  that  day

● number  of  hypers  and  hypos  for  the  last  7  days

● duration  of  activity  for  the  last  7  days

You  will  also  see  a  variety  of  these  tiles,  depending  on  your  configuration,  whether  you  are  a  Companion  

Pro  user,  or  if  you  have  started  any  Challenges:

● any  active  challenges

● thumbnail  of  your  last  mySugr  Companion  Pro  photo

● aaaaaand  your  diabetes  monster

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Step  4:  New  Entry

Make  an  entry

User’s Manual 002

To  make  an  entry  tap  on  the  Plus  Sign  from  your  dashboard  or  select  “New  Entry”  from  the  side  menu.  

The  entry  screen  allows  you  to  enter  a  lot  of  details.  You  decide  what  is  important,  but  the  more  detail   you  enter,  the  more  useful  mySugr  Companion  becomes.  

In  the  entry  screen  there  are  fields  for:

Date  &  Time

● Location

● Photo  (Companion  Pro)

● Blood  glucose


Bolus  (pump)  /  Insulin  Short  Acting  (pen/syringe)

Temp.  Basal  (pump)  /  Insulin  Long  Acting  (pen/syringe)

● Activity

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Tags  (sick,  tired,  correction,  traveling,  etc.)

Reminders  (Companion  Pro)  

Date  /  Time

The  current  date  and  time  are  automatically  entered,  but  can  be  changed  by  tapping  on  the  field  and   selecting  the  desired  values.  This  is  great  if  you  have  readings  to  enter  at  a  later  time.  


If  you  have  allowed  it  in  your  smartphone  preferences,  mySugr  Companion  can  update  this  field   automatically  based  on  your  estimated  GPS  location.  You  can  also  enter  a  more  friendly  name  such  as   home,  gym,  office,  mySugr  HQ,  etc.

Photo  (Companion  Pro)

Food  plays  a  big  role  in  diabetes  management.  By  taking  pictures  of  your  meals  you  can  get  a  nice  visual   overview  of  your  eating  habits  in  the  analysis  screens.  These  pictures  and  corresponding  blood  sugar   details  can  be  very  helpful  in  the  future  when  faced  with  an  unfamiliar  meal  or  a  meal  where  you’re   unsure  of  the  carb  count.  All  pizza  is  not  created  equal!  

Blood  glucose

Goes  without  saying.  That’s  where  you  enter  your  blood  sugar.  No  cheating!  


Here  you  enter  the  amount  of  carb  exchanges  or  grams  (depending  on  your  setting)  you  are  eating.  You   can  also  add  a  detailed  description  of  your  meal  just  below.

Bolus  (pump)  /  Insulin  Short  Acting  (pen/syringe)

Enter  the  amount  of  insulin  injected  or  pumped.

Temp  Basal  (Pump)

In  some  situations  your  body  needs  more  or  less  basal  insulin.  You  can  enter  that  here.

Insulin  Long  Acting  (pen/syringe)

When  you  take  your  long  acting  insulin,  enter  the  amount  here.


Movement  is  always  good.  The  more  the  better.  Here  you  can  record  the  duration  of  your  activity.  In  the  

Activity  Description  field  you  can  enter  some  notes  describing  your  activity,  eg.  running,  babysitting,   raking  leaves,  herding  kittens,  etc.    

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Have  something  more  to  add?  Here’s  the  place  to  do  it.  


These  powerful  little  icons  allow  you  to  provide  a  lot  of  context  to  the  data  you  are  entering.  You  can   describe  your  emotional  state,  what  meal  you  just  ate,  whether  you’re  sick,  traveling,  stressed,  angry,   etc.  We  know  we  haven’t  covered  every  situation,  but  we  think  we’ve  given  you  a  good  start.  These  tags   offer  some  powerful  analysis  and  search  options  (see  “ Analysis  menu ”  and  “ Search  entries ”).  Note:  

Search  is  a  Companion  Pro  feature.

Blood  Glucose  Reminder  (Companion  Pro)

Sometimes  it  is  hard  to  remember  to  check  your  blood  sugar.  To  help,  we’ve  built  a  blood  glucose   reminder  function  into  mySugr  Companion.  If  you’d  like  a  reminder,  you  can  choose  if  you’d  like  one   after  15  min,  30  min,  1h,  2h,  or  3h  after  your  last  blood  sugar  entry.  Move  the  slider  to  the  right  until  it   is  above  the  desired  time  (the  actual  time  of  day  when  the  reminder  will  go  off  is  also  displayed  just   above  the  slider).

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Save  /  Cancel

Once  you’ve  entered  everything  you  want  to  enter,  tap  the  green  check  mark  in  the  upper  right  to  save   your  information.  If  you’d  like  to  cancel,  tap  the  “x”  in  the  upper  left.  

Earn  Points

You  get  points  for  each  action  you  take  to  care  for  yourself,  and  the  goal  is  to  fill  that  bar  with  points   each  and  every  day.  It’s  important  to  note  that  we  don’t  give  more  points  for  a  “good”  blood  sugar  than   we  do  for  a  “bad”  blood  sugar  (there  is  no  bad  blood  sugar  -­‐  it’s  all  information).  We  give  points  for   checking,  logging,  counting,  taking  your  insulin,  etc.  There’s  no  judging  happening  at  mySugr!  We  know   it’s  hard  being  a  pancreas!  Work  hard  to  fill  that  bar  everyday,  and  we  think  you’ll  notice  some  great   improvements  in  your  diabetes  management.

In  addition  to  the  points  listed  below,  we’ve  built  some  fun  “easter-­‐egg”  points  into  mySugr  Companion.  

See  if  you  can  spot  them!

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Points  and  Scoring:

Tag:  1  point

Blood  Glucose:  2  points

Carbs:  2  points

● Photo:  3  points  (Companion  Pro)

● Description  of  Meal:  3  points

● Location:  2  points

Bolus  (pump)  /  Insulin  Short  Acting  (pen/syringe):  2  points

Temp  Basal  (pump)  /  Insulin  Long  Acting  (pen/syringe):  3  points

Activity:  3  points

Activity  Description:  3  points

● Notes:  3  points

Social  Sharing  /  Share  Entries

We  are  of  the  opinion  that  diabetes  is  not  something  to  hide.  Whether  it  is  blood  sugar  numbers,   activities,  or  pictures  of  a  delicious  meal.  With  mySugr  Companion  you  can  share  an  entry  with  your   friends  and  followers  via  Facebook  or  Twitter.  The  only  prerequisite  is  an  existing  account  on  the  social   network  you  want  to  use.

In  the  privacy  settings  of  your  phone  you  can  control  whether  the  Companion  app  is  allowed  to  access   your  Facebook  or  Twitter  accounts.  We  will  never  share  an  entry  without  your  permission.  

The  social  sharing  functions  are  just  below  the  reminder  settings.  Once  you’ve  made  an  entry  that  you’d   like  to  share,  tap  on  the  Facebook  and/or  Twitter  icon.  You  can  customize  your  message  in  the  field   provided,  then  tap  the  “Save  &  Share”  button  to  save  your  entry  in  Companion  and  send  it  to  your  

Facebook  wall  and/or  Twitter  timeline  (we’ve  restricted  the  character  count  to  what  will  fit  on  Twitter   for  now  -­‐  yes,  even  for  Facebook.  We  think  our  developer  had  just  read  Shakespeare’s  quote  -­‐  “Brevity  is   the  soul  of  wit.”  before  coding  that  part...).

As  in  the  examples  below,  your  posts/tweets  will  be  composed  based  on  what  you  include  in  your  entry  

(blood  sugar  value,  carbohydrate  grams,  picture,  or  any  combination  of  those  three)

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Edit  Entry

To  change  an  entry,  use  the  side  menu  to  access  your  Logbook  screen.  Tap  on  the  entry  you’d  like  to   change  to  bring  up  the  entry  detail  view,  then  tap  the  pencil  icon  in  the  upper  right.  Make  any  changes   you’d  like,  then  tap  the  green  check  in  the  upper  right  to  save  the  changes,  or  the  “x”  in  the  upper  left  to   cancel  and  go  back  to  the  entry  detail  view.

Delete  Entry

From  the  logbook  screen  (see  below)  Tap  on  the  entry  you’d  like  to  delete  to  bring  up  the  entry  detail   view,  then  tap  the  pencil  icon  in  the  upper  right.  Scroll  to  the  very  bottom  of  the  screen  and  tap  on  

“Delete”  to  remove  this  entry  from  your  records.

Caution:  your  entry  will  be  permanently  deleted  immediately.  There  is  no  undo,  undelete,  or  “are  you  

sure?”  It  is  gone  for  good.

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Logbook  Menu

User’s Manual 002

Select  “Logbook”  from  the  side  menu  to  access  your  Logbook  screen.  From  here  you  can  scroll  up  and   down  through  your  entries  on  the  bottom  part  of  the  screen,  or  tap  and  drag  the  graph  left  and  right  to   navigate.  

You  can  also  add  a  new  entry  or  search  entries  by  tapping  the  appropriate  icon  in  the  upper  right  of  the   logbook  screen.

Pro  Tip:  Dragging  an  entry  from  right  to  left  will  show  you  any  notes  entered  and  the  first  two  tags  (if   any).  But  be  careful,  dragging  the  other  way  (left  to  right)  is  how  you  delete  an  entry...

Tapping  on  an  entry  in  the  bottom  part  of  the  screen  will  bring  up  the  detail  entry  view  for  the  selected   entry.  

Bonus  Pro  Tip:  You  can  drag  the  graph  left  and  right  while  in  the  detail  entry  view  to  quickly  navigate   and  see  details.

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Analysis  Menu

User’s Manual 002

Select  “Analysis”  from  the  side  menu  to  access  the  Analysis  function.  Here  you’ll  find  an  overview  of   your  diabetes  management  arranged  by  month  on  the  bottom  and  by  the  last  14  days,  7  days,  and  24   hours  on  the  top.  You  can  tap  into  each  section  to  see  more  details.  You’ll  see  a  graph  that  shows   average  blood  glucose  by  day,  then  tiles  just  below  that  show:

● Average  blood  glucose  for  the  selected  time  period  

● Standard  deviation  for  the  selected  time  period  

● Hypers  and  hypos  for  the  selected  time  period  

● Total  carbs  eaten  for  the  selected  time  period  (scary,  right?)  

● Total  activity  duration  for  the  selected  time  period  (go,  you!)  

Below  the  tiles  you  can  see  the  tags  that  have  been  used  and  their  frequency.  Below  that  are  any  food   pictures  you’ve  taken.  The  food  pictures  offer  a  really  useful  overview  giving  you  or  your  caregiver  an   idea  of  your  diet  for  the  selected  time  period  (is  it  diverse  and  colorful?  Or  bland  and  full  of  packages   and  labels?  Some  good  insights  can  be  gained  by  this.  Did  your  average  blood  sugar  for  the  month  go  up   or  down  with  a  noticeable  change  in  your  food  pictures,  for  example?  And  finally,  below  the  food   pictures  you  can  see  which  challenges  you’ve  won  and  how  many  times.  

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In  the  monthly  analysis  screens,  the  weekly  graphs  will  stack  on  top  of  each  other,  two  weeks  at  a  time,   as  you  scroll  down.  This  offers  a  visual  opportunity  to  spot  patterns  and  compare  daily  averages  on  a   weekly  level  through  the  month.

Search  entries  (Companion  Pro)

Ah!  One  of  the  most  powerful  features  of  mySugr  Companion!  You  access  it  from  the  magnifying  glass   on  the  dashboard  or  logbook  screen.  This  is  how  you  make  your  diabetes  data  actionable!  Make  the   effort  you  put  into  keeping  all  of  those  records  actually  work  for  you  instead  of  being  a  pile  of   retrospective  history  and  records.  

An  example  is  the  best  way  to  explain  the  search  feature.

Search  Example

Your  friend,  Scott,  takes  you  to  his  favorite  restaurant.  You’ve  been  there  before,  but  you  don’t  go  often   enough  to  remember  what  you  ordered  or  how  you  handled  all  of  the  diabetes  details  (carb  estimate,   insulin  taken,  and  how  your  blood  glucose  did  afterward).  You  do  remember  that  you  logged  everything   in  mySugr  Companion  the  last  time  you  were  there,  including  a  note  that  you  were  having  dinner  with  


You  tap  the  magnifying  glass,  type  in  the  name  of  the  restaurant  and  the  word  “Scott”,  and  you  see  the   entry  from  a  year  ago  (wow!  Has  it  really  been  that  long?).  You  tap  on  the  entry  and  see  what  you   ordered,  how  many  carbs  you  estimated,  how  much  insulin  you  took,  and  that  your  blood  sugar  ran  high   for  hours  and  hours  afterward.

With  that  information  you  are  able  to  make  some  different  decisions.  Either  to  order  something   different,  make  a  different  carb  estimation,  and/or  do  something  different  with  your  insulin  dose.  

That’s  powerful  stuff!  

Let’s  crank  it  up  a  notch!  You  and  Scott  start  having  lunch  more  often  at  that  same  restaurant.  After  a   few  visits  you  now  have  a  searchable  library  of  meals.  More  importantly,  you  can  see  your  reaction  to   each  of  those  meals,  which  helps  you  make  different  decisions  -­‐  proactively.

You  can  search  for  any  piece  of  information:  Text,  Tag,  Location,  etc.

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The  Challenges  screen  is  found  through  the  side  menu.  Challenges  are  special  assignments  that  push  you   to  get  a  little  more  involved  in  your  diabetes  management.  Each  challenge  has  an  objective,  some  lasting   only  a  few  hours,  others  lasting  a  week  or  more.  They  are  usually  oriented  towards  achieving  goals   related  to  better  overall  health  or  diabetes  management,  such  as  checking  your  blood  sugar  more  often   or  getting  more  exercise.

Share  a  Challenge

With  mySugr  Companion  you  can  share  which  challenges  you  are  playing  and  what  your  progress  is.  All   you  need  is  an  account  on  Facebook  and/or  Twitter,  and  you  can  brag  and  boast  like  a  boss  on  your  

Facebook  wall  or  Twitter  timeline.  

As  with  all  of  Companion’s  sharing  features,  you  can  control  Companion’s  access  to  your  Facebook   and/or  Twitter  accounts  in  the  privacy  settings  of  your  phone  (see  also:  Share  Entries).  We’ll  never  share   anything  without  your  permission.  

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To  share  a  challenge  just  scroll  to  the  bottom  of  the  challenge  you’d  like  to  share,  tap  the  Facebook   and/or  Twitter  button,  enter  any  text  you’d  like  (optional),  then  tap,  “Let’s  Get  Started”  (for  a  challenge   you’re  just  starting)  or  “Share  Progress”  (for  a  challenge  already  in  progress).


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User’s Manual 002

Recommend  mySugr  Companion

Want  to  tell  your  friends  or  loved  ones  about  mySugr  Companion?  Go  ahead,  it’s  easy!

In  the  side-­‐menu  click  the  menu  item  “Recommend  Companion”.  You’ll  see  a  new  screen  with  a  variety   of  ways  to  share  the  joy:

-­‐  Recommend  Companion  by  email

-­‐  Recommend  Companion  by  SMS

-­‐  Recommend  Companion  by  Social  Media  (Facebook/Twitter  -­‐  account  required)

-­‐  Recommend  Companion  by  Play  Store

Tap  the  tile  that  corresponds  to  how  you’d  like  to  send  your  message.  We’ve  entered  a  basic  message   for  you,  but  you  can  personalize  it  however  you’d  like.  Hopefully  you’ll  say  something  about  how   awesome  mySugr  Companion  is…  :-­‐)

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User’s Manual 002

Reports  (PDF,  MS  Excel  (both  are  Companion  Pro  features)  &  CSV)

Select  “Reports”  from  the  side  menu.  mySugr  Companion  Basic  provides  a  CSV-­‐Export  for  a  two  week   period.  mySugr  Companion  Pro  offers  more  format  options  and  allows  you  to  select  a  personalized  date   range  for  your  report.  

Tap  “Export”  to  view  the  report  on  your  device  screen.  Once  on  your  screen,  tap  the  button  in  the  upper   right  to  access  the  options  for  sending  and  saving.  These  options  are  dependent  on  what  apps  and   services  you  have  installed  on  your  device,  but  may  include  things  like  Message,  Mail,  Dropbox,  

Evernote,  Google  Drive,  etc.

Report  Formats

PDF  (Companion  Pro)  -­‐  Clear  and  simple,  these  reports  are  perfect  for  your  doctor  visit.  Export  and  print   or  email  the  report  just  before  your  visit.

MS  Excel  (Companion  Pro)  -­‐  This  format  is  for  serious  number  crunchers  who  like  to  play  with   spreadsheets  and  make  their  own  charts/graphs.  It’s  cool  -­‐  we  won’t  slow  you  down!

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CSV    -­‐  This  standard  data  format  can  be  opened  with  many  spreadsheet  programs  (Microsoft  Excel,  

Apple  Numbers,  Google  Docs)  and  is  also  a  common  format  for  data  backup.


In  the  side  menu  under  “Profile”  you  can  access  information  about  your  account.

Change  name  /  email  address  /  monster  name

Name  (or  rename)  your  monster  by  tapping  on  the  name,  change  your  email  address  or  any  other   personal  details  here.  

Advanced  Profile

If  you  wish,  you  can  enter  more  specific  details  about  you,  your  diabetes  type,  and  your  diabetes   diagnosis  date.

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Change  password

Want  to  change  your  password?  Tap  here  and  we’ll  send  you  instructions  via  email  on  what  to  do  next.

Explanation  of  terms,  icons  and  colors


There  are  a  number  of  elements  on  the  dashboard  that  actively  react  to  your  glucose  levels.  The  graph   background  and  diabetes  monster  change  color  with  your  average  blood  glucose  for  the  day,  and  the  tile   for  your  blood  glucose  average  for  the  past  7  days  changes  colors  as  that  value  changes.  The  colors  are   described  below  (see  “ Colors ”),  and  the  values  at  which  they  change  are  taken  from  your  target  range  in   the  Settings  section  of  the  side  menu.  

Side  Menu

The  side  menu  is  where  you  navigate  from  screen  to  screen  within  mySugr  Companion.  It  contains  a  text   description  of  each  screen  along  with  a  small  icon.  


Each  tag  in  the  new  entry  (see  “ New  entry ”)  screen  describes  a  situation,  scenario,  some  context,  a   mood,  or  an  emotion.  There  is  a  text  description  of  each  tag  directly  below  each  graphical  icon.  When  a   tag  is  selected  it  changes  from  dark  gray  to  bright  green  and  changes  shape,  therefore  making  it  easy  to   determine  if  it  is  selected  or  not.  You  can  toggle  a  tag  selection  on  and  off  as  desired.


The  colors  used  in  the  variable  areas  of  mySugr  Companion  (see  “ Dashboard ”)  are  as  described  below,   based  on  target  ranges  provided  by  the  user  in  the  settings  screen  (see  “ Settings ”).




Blood  glucose  not  in  target  range  (high)

Blood  glucose  in  target  range

Blood  glucose  is  not  great,  but  not  mega  mega  hig

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mySugr  Companion  cannot  be  used  everywhere

mySugr  Companion  can  generally  be  used  anywhere  it  is  possible  to  use  a  smartphone.  There’s  a  clear   advantage  in  that  you  can  enter  and  access  your  diabetes  data  almost  anywhere  and  almost   immediately.  However,  there  are  some  exceptions. mySugr  Companion  may  not  be  used  in  places  where  the  use  of  a  mobile  phone  is  prohibited.  These   places  may  include,  but  are  not  limited  to,  for  example,  certain  areas  in  hospitals,  in  an  aircraft,  in  a  car   if  you  are  driving,  and  wherever  else  the  use  of  a  smartphone  is  prohibited  or  advised  against.

Limited  Use

mySugr  Companion  should  not  be  used  by  persons  who,  due  to  lack  of  mental  capacity,  lack  of  technical   understanding,  or  lack  of  medical  understanding,  are  not  able  to  properly  manage  or  treat  diabetes,  or   who  generally  have  difficulty  with  the  operation  of  a  smartphone.

mySugr  Companion  does  not  replace  a  visit  to  your  doctor

mySugr  Companion  is  a  registered  medical  device  and  is  used  to  support  the  treatment  of  diabetes.  But   the  app  cannot  replace  a  visit  to  your  doctor  nor  a  regular  review  of  the  long-­‐term  blood  glucose  value  

(HbA1c).  You  must  continue  to  independently  manage  your  blood  sugar.  mySugr  Companion  does  not   assume  nor  manage  the  independent  release  of  insulin.  In  addition,  mySugr  Companion  is  not   synchronized  with  blood  glucose  meters.

Troubleshooting  /  Support

If  you  have  questions  about  mySugr  Companion,  need  help  with  the  app,  or  have  noticed  a  mistake  or   problem,  please  contact  us  immediately  at   [email protected]

,  or  by  telephone  at  +1  (855)  337-­‐7847  

(US  toll-­‐free),  +44  800-­‐011-­‐9897  (UK  toll-­‐free),  or  +43  720  884555  (Austria).  

Data  Security

Your  data  is  safe  with  us  -­‐  this  is  very  important  to  us  (we’re  users  of  mySugr  Companion,  too).   mySugr  Companion  is  a  registered  medical  device.  It  is  certified,  carries  the  CE  marking  (Medical  Devices  

Directive  93/42/EEC)  and  is  registered  with  the  FDA.  As  such,  it  is  required  to  meet  the  highest  of  data   security  and  reliability  standards.  All  medical  data  is  stored  exclusively  on  Amazon  sourced  servers  based   in  Europe  and  the  United  States.

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User’s Manual 002

About  the  manufacturer    F

mySugr  GmbH  

Hofmühlgasse  17/23  

A-­‐1060  Vienna,  Austria

Telephone:  +43  699  11109779  

E-­‐Mail:  [email protected]

CEO:  Frank  Westermann  

Company  Registration  Number:  FN  376086  v  

Jurisdiction:  Commercial  Court  of  Vienna,  Austria  

UID-­‐Number:  ATU67061939

User’s  Manual  Version  002  (English),  14.  February  2014

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