Triton RL2000 User Manual

Triton RL2000 User Manual
MODEL RL2000
AUTOMATED TELLER MACHINE
USER MANUAL
VERSION 2.0
TDN 07103-00152B 05/2008
CORPORATE HEADQUARTERS
522 E. Railroad St.
Long Beach, MS 39560
Phone: (228) 868-1317
Fax: (228) 868-0437
COPYRIGHT NOTICE
© 2007-2008 Delaware Capital Formation, Inc. All Rights Reserved. Triton Systems of Delaware Inc. is
an operating company of Dover Electronics, Inc., a subsidiary of Dover Corporation (DOV-NYSE).
DOVER, the DOVER logo and the Dover family of marks and TRITON, the TRITON logo and the Triton
family of marks are registered trademarks of Delaware Capital Formation, Inc., a wholly owned subsidiary of Dover Corporation.
MODEL RL2000 USER MANUAL
NOTICES
Copyright © Delaware Capital Formation, Inc., 2007-2008.
ALL RIGHTS RESERVED
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or
transmitted by any means or in any form, without prior consent in writing from Triton Systems of Delaware, Inc.
The information in this publication has been carefully checked and is believed to be accurate. However,
Triton Systems of Delaware, Inc. assumes no responsibility for any inaccuracies, errors, or omissions
that may be contained in this document. In no event will Triton Systems of Delaware, Inc. be liable for
direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in this
manual, even if advised of the possibility of such damages.
In the interest of continued product development, Triton Systems of Delaware, Inc. reserves the right to
make improvements in its documentation and the products it describes at any time, without notice or
obligation.
TRADEMARK ACKNOWLEDGEMENTS
Microsoft Windows is a registered trademark of Microsoft Corporation in the United States and/or other
countries. Triton Connect is a trademark of Triton Systems of Delaware, Inc. VISA® is a registered
trademark of VISA of the United States and other countries.
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MODEL RL2000 USER MANUAL
CONTENTS
SECTION 1 - INTRODUCTION ........................................................................................ 1
WHAT’S IN THIS MANUAL ....................................................................................................................... 2
FEATURE HIGHLIGHTS / CHANGES ............................................................................................................3-4
STANDARD FEATURES ..............................................................................................................................4-5
SECTION 2 - BASIC OPERATION ................................................................................... 7
INTRODUCTION ........................................................................................................................................ 8
CONTROL PANEL LAYOUT ........................................................................................................................8
FUNCTION KEYPADS ................................................................................................................................9
MAIN KEYPAD ....................................................................................................................................... 9
ON-SCREEN KEYPAD OPERATION .............................................................................................................10
MENU-BASED OPERATION ........................................................................................................................11
CUSTOMER TRANSACTIONS ....................................................................................................................... 12
VOICE-ENABLED TRANSACTIONS ..............................................................................................................14
SECTION 3 - CASSETTE CLOSE / CASH REPLENISHMENT ................................................. 15
INTRODUCTION ........................................................................................................................................ 16
DISPENSING MECHANISMS ....................................................................................................................... 16
NOTE CONDITION ....................................................................................................................................17
PREPARING NOTES .................................................................................................................................. 17
CASSETTE CLOSE PROCEDURES ............................................................................................................... 18
REPLENISH CASSETTE(S)
TDM-250 .............................................................................................................................................. 19-22
SDD ......................................................................................................................................................23-24
MINIMECH ............................................................................................................................................. 25-26
NMD-50 ............................................................................................................................................... 27-30
SECTION 4 - GENERAL MAINTENANCE ........................................................................... 31
INTRODUCTION ........................................................................................................................................ 32
REPLENISHING THE RECEIPT PAPER .......................................................................................................... 32-34
CLEANING THE ENCLOSURE ..................................................................................................................... 35
CLEANING THE DISPLAY ..........................................................................................................................35
CARD READER CLEANING ........................................................................................................................35
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MODEL RL2000 USER MANUAL
CONTENTS
APPENDIX A - SOFTWARE LICENSE AGREEMENT ............................................................. A-1
APPENDIX B - WARRANTY STATEMENT ........................................................................... B-1
APPENDIX C - COMBINATION LOCKS ........................................................................... C-1
APPENDIX D - TDM “BACKGROUND PAPER” .............................................................. D-1
SUPPLEMENT A - T5 AND T7 EPP BATTERY REPLACEMENT PROCEDURES ........................ SA-1
SUPPLEMENT B - TDM STATUS CODES / CLICK COUNTS / TERMINAL ERROR CODES .... SB-1
HARDWARE STATUS CODES ...................................................................................................................... SB-2
CLICK COUNTS ....................................................................................................................................... SB-3 THRU 10
TERMINAL ERROR CODES
iv
SECTION 1
INTRODUCTION
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MODEL RL2000 U SER M ANUAL
WHAT’S IN THIS MANUAL
The User manual describes the operating features of the Model RL2000 series ATM and shows how to
perform the procedures that would typically be performed by the owner or operator personnel.
The manual is divided into the following sections:
SECTION 1, INTRODUCTION. Summarizes the basic features of the Model RL2000 series ATM.
SECTION 2, BASIC OPERATION. Describes the basic operation of the terminal:
Control Panel Layout.
Keypads (Function, Main, On-Screen)
Menu-Based Operation
Customer Transaction Process
Voice-Enabled Transactions
SECTION 3, CASSETTE CLOSE / CASH REPLENISHMENT. Describes the menu functions for cassette close
procedures. Cash replenishment steps for each dispenser and standards are covered as well.
SECTION 4, GENERAL MAINTENANCE. Describes normal preventative and corrective maintenance procedures appropriate for user personnel.
Replenishing Receipt Paper
Cleaning the Enclosure/Card Reader
APPENDIX A - SOFTWARE LICENSE AGREEMENT / COMPLIANCE STATEMENTS
APPENDIX B - WARRANTY STATEMENT
APPENDIX C - COMBINATION LOCKS
APPENDIX D - TDM “BACKGROUND PAPER”. A short background paper on the TDM mechanism.
SUPPLEMENT A - T5 AND T7 BATTERY REPLACEMENT PROCEDURES
IMPORTANT: Follow the instructions provided in SUPPLEMENT A of this manual for replacing
the battery for either the T5 or T7 PCI-EPP. Failure to follow the explicit instructions for the T5
will permanently damage the keypad!
SUPPLEMENT B - TDM HARDWARE STATUS CODES/CLICK COUNTS/TERMINAL ERROR CODES. Error codes
listing peculiar to hardware and communications protocol.
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INTRODUCTION
FEATURE HIGHLIGHTS/CHANGES
Important features of the RL2000 series ATM are highlighted in the following list:
Highly reliable, state-of-the-art operating system PC platform design. The RL2000 uses Microsoft®
Windows® CE.5.0 operating system with Triton’s X2 technology. Supports Windows file formats for
adding custom logos and advertisements. In addition, it features Triton’s completely custom design
X2 motherboard..
Modular architecture eases troubleshooting and servicing.
Front-access unit now accommodates single cassette (SDD, Minimech) or multi-cassette (TDM -250,
NMD-50) dispensing mechanisms.
Note: Previously, units could also be ordered with TDM-50, -100, -150, and -200 dispenser options.
These dispensers are no longer offered.
Only one cabinet design - deep. Deep cabinet accommodates ALL dispenser mechanisms offered.
Cabinet available in UL 291 Business Hours or UL291 Level 1 Safe models.
Note: Previously, two (2) cabinet designs were offered - shallow and deep. Only one style cabinet
(deep) is now available.
8.0" (203 mm) or 5.7" (145 mm) color LCD displays. Note: The 5.7" (145 mm) display will be “phased”
out at a date to be determined.
PCI-compliant EPP to comply with international encryption standards and Triple DES compliant.
The VISA®-approved Encrypting PIN Pad (VEPP) has been replaced with either a T5 PCI-compliant
EPP or T7 PCI-compliant EPP - order specific. Note: The T7 will be available in Jul, 08’.
The major differences between these two keypads:
1.
Remote Key Transfer (RKT) - The T5 (plastic and metal-cased body) has the capability
(upgradeable), the T7 does not.
2.
Key Management Passwords - Requirements for entering/changing User passwords in the
Key Management function are different for the T5 PCI-EPP. The process is detailed in
SUPPLEMENT C in the X-Scale/X2 Configuration Manual included on the CD. NOTE: The
T7 Key Management procedures for entering/changing passwords, key entry, etc remain the
same as documented in the “KEY MANAGEMENT” section of the Configuration Manual.
3.
User now has access to replace the battery (either T5 or T7). CAUTION: Follow the
instructions provided in SUPPLEMENT A of this manual for replacing the battery for the T5
or T7 PCI-EPP.
4.
The optional “METAL” T5 EPP (Metal casing) has a built-in heater - a feature more applicable
for through-the-wall units (RT2000/FT5000).
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MODEL RL2000 U SER M ANUAL
FEATURE HIGHLIGHTS/CHANGES
Easy to install (small footprint design makes placement easier) and configure terminal parameters by
software.
Supports communication types TCP/IP (standard), dial-up (56K baud Triton USB modem - included),
VSAT (satellite), Radio Pad, and wireless.
(Note: For wireless option, please contact your account representative for more information).
Multi-function, dip-style card reader supports magnetic stripe cards or “smart” cards that conform
to the EMV standard - motorized card reader also available.
Graphics-capable 80 mm or 60 mm gravity-fed thermal printer designed for quiet operation. Prints
receipts, coupons, and management reports.
Mechanical or electronic combination lock; Kaba Mas Cencon optional.
Supports remote setup, configuration, and monitoring via Triton Connect™ ATM monitoring software.
Dispenses U.S. and international currency types; NMD-50 capable of dispensing other paper-based
media such as coupons or tickets.
High-capacity electronic journal stores transaction details for later printout and analysis.
Satisfies Americans with Disabilities Act (ADA) specifications for height and access; audio
transactions for the visually impaired. Complies with UK accessibility guidelines (DDA) and California
access compliance, Title 24.
Supports LED-backlit signage option (Mid or High topper attachment).
Bayou Bronze control panel and fascia color.
STANDARD FEATURES
MANAGEMENT FUNCTIONS. Enable extensive control and customization of the ATM’s operating
parameters. See “X-SCALE/X2 CONFIGURATION MANUAL” included on CD.
PASSWORD PROTECTION. Access to Management Functions and Key Management areas are protected
with passwords.
MAC ENCRYPTION SUPPORT. Message Authentication Code (MAC) data encryption protocol. Provides
increased protection for message traffic to and from the ATM. Triple DES compliant.
PCI-COMPLIANT ENCRYPTING PIN PAD (EPP) ENTRY DEVICE SUPPORT. Secure EPP device encrypts the
customer PIN during a transaction. Triple DES and PCI compliant.
MULTI-LANGUAGE SUPPORT. Enables the customer to select a preferred language (such as French or
Spanish) for customer screens and receipts.
4
INTRODUCTION
TRANSACTION AND ACCOUNT TYPE CONFIGURATION. Enables selection of transactions (transfers or
balance inquiries) or accounts (savings or credit card) that will be presented to the customer. Does
not affect availability of checking account withdrawal.
CASSETTE AND DAY CLOSE REPORTS. Provide summary information about the number and type of
transactions being performed by the ATM.
ELECTRONIC JOURNAL. Stores the details of each transaction in solid-state memory. Journal data can
be retrieved, printed, saved to an external storage device, or transferred to a remote Triton Connect™
computer.
AD SCREENS. An Ad screen is a promotional or advertising graphic that is displayed on the LCD
screen during idle periods. Ad screens are downloaded to the terminal by either using an external
storage device (jumpdrive) or a remote Triton Connect™ computer. Text-only (non-graphic) ad
screens can also be displayed.
RECEIPT PRINTER GRAPHICS. This feature allows informational or promotional graphics to be printed
on customer receipts. Graphics can be loaded from an external storage device or Triton Connect™.
MESSAGES. Informational and promotional messages that are displayed to the customer on-screen or
printed on receipts.
COUPONS. Coupons can be printed by the receipt printer or dispensed (NMD-50). Prizes may be
awarded to customers based on random and/or withdrawal amount-based transactions. Coupon text
can be entered locally or downloaded along with coupon graphics using Triton Connect™ software.
STATUS MONITORING. The ATM can periodically transfer status information to the host processor. In
addition, Triton Connect™ remote monitoring software can be used to view the journal, monitor
operation and alarm conditions, update operating parameters, and reset the terminal.
UL 291 BUSINESS HOURS AND LEVEL 1 (SAFE) SERVICE. Business hours cabinet means currency should
be removed from the dispenser and stored in a safe location when the business is closed to the
public.
FRONT-ACCESS CABINET. Allows access to the dispensing mechanism and currency cassette from the
control-panel side of the unit.
Weight of the RL2000
(Approximate)
Business
Hours
Level 1 (Safe)
Configuration
175 L b s
[79 Kilos]
TB A
Deep cabinet,
SDD mechanism,
high-topper
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MODEL RL2000 U SER M ANUAL
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6
SECTION 2
BASIC OPERATION
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MODEL RL2000 U SER M ANUAL
INTRODUCTION
This section describes the basic operation of the terminal. The following topics are covered:
1.
CONTROL PANEL LAYOUT. Describes the layout of the terminal’s control panel.
2.
KEYPAD OPERATION. Describes the use of the alphanumeric keypads.
3.
MENU-BASED OPERATION. Gives a general overview of the terminal display interface.
4.
CUSTOMER TRANSACTIONS. Summarizes the actions involved in typical customer transactions. In
addition, the voice-enabled transactions feature is described.
CONTROL PANEL LAYOUT
The user interface of the terminal consists of the LCD screen, receipt chute, card reader, speaker, headphone jack (visually impaired), and 24 keys on three keypads. The Function keys are arranged in two
four-key groups, one group on either side of the LCD display. The main keypad consists of 10 alphanumeric keys, two arrow keys and four large control keys, all located in a 16-key group beneath the LCD
screen.
The main keypad and control keys have an integral raised Braille symbol to conform to the requirements
of the Americans with Disabilities Act (Figure 2-1).
LCD screen
Receipt
chute
Function
keys
Card
reader
Main
keypad
Headphone jack
Figure 2-1. Control panel layout.
8
BASIC OPERATION
FUNCTION KEYS
The eight (8) keys, arranged in two four-key groups, are called screen function keys. A screen function
key is only active when a corresponding function or menu option is present next to that key. The
Function keys are designated F1 through F8, as shown in Figure 2-2.
Figure 2-2. Function key layout.
MAIN KEYPAD
The entry of numeric characters via the main keypad is straightforward: simply press the desired key.
However, in certain Management Function screens it may be necessary to enter alphabetic characters, a
procedure that’s available with the On-Screen keypad, explained on next page.
Figure 2-3.
Alphanumeric
keypad.
x
1
QZ
2
ABC
3
DEF
4
GHI
5
JKL
6
MNO
CLEAR
7
PRS
8
9
TUV WXY
ENTER
<
0
>
9
CANCEL
<
O
CTRL
MODEL RL2000 U SER M ANUAL
ON-SCREEN KEYPAD OPERATION
To enter text characters into the dialog boxes that are displayed by the Management Functions, press the
F8 key to display the screen keyboard. Use the keys described below to navigate and enter required data.
(see Figure 2-4)
• The Arrow keys (< and >), the <8> key - (UP), and the <0> key - (DOWN) navigate the keyboard.
• Press the <ENTER> key to select the highlighted key entry.
• Press the <CTRL> key to switch between upper and lower case characters.
• Press the <CANCEL> key to Exit the keyboard.
• Press the <CLEAR> key for the Backspace operation.
• Press the <1> key to reposition the keyboard to another location on the display.
• Press the <2> key to positon the cursor on a new line.
Figure 2-4. On-screen keyboard.
10
BASIC OPERATION
MENU-BASED OPERATION
The terminal operates as a menu driven system. Messages and menu options presented on the LCD
display screen guide the user’s actions. The desired menu option is selected by pressing one of the keys
located to the left and right of the display. For the purpose of security many screens timeout after a preset
time interval, usually 30 seconds. The timeout length may vary depending on the function being
performed.
When a screen timeout occurs, a screen is presented which asks the user if more time is needed. If the
user chooses NO, the Customer Welcome screen will be presented. If YES is chosen, the user is returned
to the function that was active prior to the timeout. If the user does not make a selection within an
additional 30-second countdown period the terminal will automatically go to the Customer Welcome
screen.
Shortly after the unit is turned on, the top menu will be displayed. An example top menu is shown in
Figure 2-5. From the top menu, you can either:
1. Activate the terminal to perform customer transactions by pressing the key next to CUSTOMER
TRANSACTIONS.
2. Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS.
Note: You will have to enter an appropriate password to view the Management Functions menu.
If you do not select a menu choice within 30 seconds the terminal will automatically default to the
Customer Welcome screen (a benefit of this feature is that in the event of a power interruption the
terminal will automatically begin accepting customer transactions shortly after power is restored).
Figure 2-5. Top menu screen.
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MODEL RL2000 U SER M ANUAL
CUSTOMER TRANSACTIONS
A customer begins a transaction by selecting from the Customer screen options. They insert their ATM
card into the card reader of the terminal. The card must be inserted so that the magnetic stripe can be
scanned by the card reader’s sensor. If the customer inserts the card incorrectly, a warning message will
be displayed, accompanied by several beeps to get their attention.
If there is a problem reading a card, make sure the customer is inserting the card correctly. Most problems
are the result of inserting the card incorrectly.
Once the card has been read in successfully, a surcharge message, if applicable, may be displayed (the
surcharge message may be displayed at the end of the customer’s transaction selection). The customer
must then enter their secret Personal Identification Number (PIN) code. Once the PIN has been entered,
the transaction type and account are selected, and the desired amount of the transaction, if needed. The
transaction will be processed, typically in a matter of seconds.
Figure 2-6 shows how ATM transactions are handled. If the transaction was processed successfully, the
customer is prompted to retrieve the requested cash (for withdrawal transactions) and/or the applicable
transaction receipt, as needed. If the transaction was declined, a short receipt indicating the problem is
printed.
PROCESSOR
ATM
NETWORK
ATM
BANK
Figure 2-6. ATM transaction processing.
12
BASIC OPERATION
The ATM sends the customer transaction request to a processor. A processor is a financial intermediary,
such as an Independent Sales Organization (ISO), bank, or other financial institution that provides
transaction-processing services for ATMs. The ATM must be set up with a particular processor before
customer transactions can take place.
The processor routes the transaction to the appropriate ATM network. An ATM network is a regionally
or nationally organized clearing house for financial transactions, that deals directly with the appropriate
financial institution, such as the customer’s bank or credit card company, in order to complete the
transaction. The processor will select the appropriate ATM network to use based on factors such as the
type of ATM or credit card used, location of the customer’s bank, or other considerations. The transaction may be transferred between several networks before ultimately reaching the customer’s bank or
credit card company.
The ATM network routes the transaction to the appropriate bank or other institution, confirms successful completion of the transaction, and sends a confirmation message back to the processor. If the request
was for a cash withdrawal, an Electronic Funds Transfer (EFT) takes place to debit the funds (including
any surcharge fee, if applicable) from the customer’s bank account and credit the funds to the processor’s
bank account.
The processor forwards a confirmation message to the ATM (and an authorization to dispense currency,
in the case of a cash withdrawal). The ATM dispenses the requested currency, if necessary, and provides
the customer with a printed receipt as a record of the transaction.
The processor credits the merchant’s account for the amount of any cash withdrawals (plus surcharge
fees, if collected), typically by the end of the next business day).
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MODEL RL2000 U SER M ANUAL
VOICE-ENABLED TRANSACTION
The terminal provides voice feedback via an integrated output jack, enabling sight-impaired users to plug
in a set of headphones and receive spoken instructions to assist them in using the ATM (Figure 2-7).
A raised symbol helps a user locate the headphone jack. The ATM will automatically detect when a
headphone has been plugged into the jack, and will immediately switch into voice mode. Initially, a brief
spoken tutorial will orientate the customer to the ATM control panel interface. Once the customer begins
a transaction, spoken prompts will provide feedback and guide the customer through the successful
accomplishment of the transaction.
Figure 2-7. Headphone jack location.
14
SDD
Minimech
SECTION 3
CASSETTE CLOSE
CASH REPLENISHMENT
NMD-50
TDM-250
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MODEL RL2000 USER MANUAL
INTRODUCTION
The purpose of this section of the manual is to describe the procedures for cassette closing and replenishment. Information concerning note handling and quality issues are explained where appropriate.
DISPENSING MECHANISMS
* PLEASE READ *
Starting approximately Apr, 08’ , the Model RL2000 will only offer (production units) the following
dispensing mechanisms - SDD, Minimech, TDM-250, and NMD-50. Units previously offered all TDMfamily dispensing mechanisms in addition to the SDD, Minimech, and NMD-50’S.
Also, there will only be one style of cabinet offered - deep cabinet which can accommodate the dispensers mentioned above.
Currency capacity depends upon the dispenser mechanism installed in the ATM, but is also affected by
note quality and thickness. Typical capacities are provided in the following table:
RL2000 DISPENSING MECHANISMS
DISPENSER
CASSETTE
RECOMMENDED
MAXIMUM CAPACITY
REJECTED NOTE
CAPACITY
TDM-250
Multiple
1300 Notes (per cassette)
100
SD D
Single
1800 Notes
50
Minimech
Single
750 Notes
~ 100
NMD-50
Multiple
1850 Notes (per cassette)
200
The dispensing mechanism delivers the appropriate number of notes from the note cassette to fulfill the
customer’s withdrawal request. The purpose of the reject area or cassette is to accept and hold notes that
have been transferred from the note cassette but not dispensed. Some situations that could cause the
mechanism to reject notes are:
(1) Multiple notes stuck together
(2) Note width too short or long.
Other conditions that could cause a reject are described in the next section, Note Condition.
**CAUTION**
DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE!
Doing so could cause more rejects and/or currency jams.
16
CASSETTE CLOSE / CASH REPLENISHMENT
NOTE CONDITION
The number of rejects can be directly influenced by the technique used to load the cassettes and the quality
of the currency. Notes loaded into the mechanism cassettes must be in “fit” condition if a high level of
performance (low reject and failure rate) is expected from the unit. “Fit” notes are defined as those that do
not possess any of the defects listed here:
USED NOTE DEFECTS
Adhesive or “sticky” substances on the surface of the paper.
Tears extending more than 1/2” from the edge of the currency.
Tears, holes, or missing sections in the body of the currency.
Tape on the surface of the currency used for repairing, patching or any other purpose.
Staples, pins, or any other foreign body attached to the notes.
Corner folds of a size greater than 1/2” on either axis.
Two or more notes joined by any means.
Excessively crumpled or crinkled.
PREPARING NOTES
Use the following procedures to prepare notes before inserting them into a note cassette.
PREPARING USED NOTES
Remove the band around each bundle of notes.
Remove foreign objects (e.g. pins, paper clips, crumbs,
etc.).
Remove torn or very worn notes.
Straighten any folded notes.
Figure 3-1. Removing
band.
Figure 3-2. Removing
torn/worn notes.
NEW OR UNCIRCULATED NOTES
Remove the band around each bundle of notes. Separate the notes from each other by:
Striking the bundle hard against the edge of a table or similar object.
Flipping through each bundle of notes in both directions at each end.
Using a note counter.
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MODEL RL2000 USER MANUAL
CASSETTE CLOSE PROCEDURES
Follow Access instructions to enter MANAGEMENT FUNCTIONS. Select TERMINAL CLOSE FUNCTIONS. Select
CASSETTE CLOSE.
Select cassette(s) to Close. A check mark ( √ )
After cassette(s) have been reinserted in the
identifies which cassette(s) are selected. Press
<Enter>.
dispenser, press <Enter>.
Note: If an NMD-50 dispenser is installed, wait for the
cassettes to LOCK (this is done automatically). Press
<Enter> if applicable.
Place selected cassette(s) IN SERVICE. Press
<Enter>. Note: The NMD-50 cassettes Must be Locked
and In Service for normal operation.
A Close report is displayed to be printed or
saved. This operation will reset the number of bills
in the cassette(s) to ZERO (0). Press <Enter>.
Enter Cassette Quantity (number of notes, NOT
value) for the selected cassette(s). Press <Enter>
to accept entry. Repeat for each selected cassette.
Remove and Replenish the selected cassette(s).
Procedures for cassette replenishment are
on the following pages.
A Trial Cassette Close report automatically is
displayed to be printed or saved. Print and retain a
copy for starting point reference. Press <Enter> to
return to Close functions.
Note: If an NMD-50 dispenser is installed, wait for the
cassettes to UNLOCK (this is done automatically).
18
CASSETTE CLOSE / CASH REPLENISHMENT
REPLENISH CASSETTE
(TDM-250)
1.
Unlock and open the security cabinet door.
2.
Release the slide locking lever (now located on Left slide rail) and extend the dispenser mounting tray
fully as shown.
Slide release.
3.
To gain access to the cassette(s), rotate the
mechanism mounting platform to the “SERVICE”
position:
Locate the spring-loaded locking pin on the
underside of the tray shown below.
Pull the pin down to release the swivel mounting
TDM extended fully.
platform.
Grasp the Green-colored handle and slowly turn the tray
clockwise 180° so that the note and reject cassette(s) can be
accessed from the front of the unit.
Release the locking pin and move the mounting platform back
and forth slightly to ensure the pin snaps back into place,
locking the mounting platform into the “Service” position.
Rotate turntable “clockwise”.
Locking pin location.
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MODEL RL2000 USER MANUAL
4.
To remove the note cassette(s), grasp the cassette handle and pull in a firm but controlled manner to
release the cassette from the snap catches. Try to use only the minimum amount of force to release the
cassette! The cassette will only move a few inches! Once released from the snaps, you can slide the
cassette out of the mechanism. Place the cassette on a level, flat surface for replenishment.
Reject cassette
Note cassette
Note cassette
Dispenser in “Service” position to access cassette(s).
20
CASSETTE CLOSE / CASH REPLENISHMENT
LOADING THE CURRENCY CASSETTE
1.
Unlock and open the cassette lid using the supplied key. Move the pusher plate to the rear of the
cassette (toward the handle).
Note: The pusher plate action will depend on the type of cassette in use. Some cassettes require you to
maintain pressure on the pusher plate as needed while loading notes. Other cassettes use a locking mechanism
to hold the packer plate in the loading position. On these cassettes, pull the pusher-plate all the way back
to the handle end of the cassette and turn the key to latch the pusher plate into the loading position.
Unlock and open note cassette.
Pull the packer plate back. Some cassettes allow
the pusher-plate to be latched in position using the
key-lock.
2.
Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are
being added into the cassette.
3.
Add the number of bills being placed into the cassette to the number that remained. The “Total”
number of these bills will be entered in the “ENTER CASSETTE QUANTITY” option. Place the currency into
the cassette between the pusher plate and front of cassette.
4.
On cassettes that do not use a pusher-plate locking mechanism, release the pusher plate against the
notes. If the cassette uses pusher-plate locking, turn the key to release the catch, allowing the pusher
plate to compress the notes.
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MODEL RL2000 USER MANUAL
5.
Close and lock the cassette. Remove the key. Slide the cassette back into its compartment in the
dispensing mechanism. Make sure the cassette is fully inserted! You will feel the cassette latch
securely into the snap catches.
REMOVING THE REJECT CASSETTE
The reject cassette is located just above the currency cassette(s) in the dispensing mechanism. Follow
these steps to remove the reject tray:
1.
Slide the reject cassette out of its compartment in the dispensing mechanism. Place the tray on a flat
surface.
2.
Unlock the tray using the supplied key. Flip the top back to gain access to the reject compartment.
3.
Remove any notes in the reject compartment. Close and lock the reject tray. Remove the key. Slide the
cassette back into its compartment in the dispensing mechanism. Make sure the reject cassette is fully
inserted! You will feel the cassette snap securely into the catches.
Note: You may wish to record the denomination and number of notes removed from the reject tray for use
when balancing the note tray against the cassette/day close records.
ROTATE DISPENSER MECHANISM
1.
After reinstalling the currency and reject cassettes, pull down on the swivel platform locking pin to
allow the swivel platform to turn.
2.
Rotate the mechanism counterclockwise 180° back to the “OPERATE” position. Release the slide
locking lever and push the mounting tray back into the security cabinet
22
CASSETTE CLOSE / CASH REPLENISHMENT
REPLENISH CASSETTE
(SDD)
1.
Unlock and open the security cabinet door.
2.
To remove the cassette, grasp the handle on the front of the dispensing mechanism with one hand
while holding the mechanism in place with the other hand and pull sharply. Do not allow the cassette
to swing freely when it is pulled out. It may strike a near by object or person causing damage to or
injury to what it strikes!
3.
The cassette must be primed with the cassette key before it can be inserted onto the loading tray. Insert
the key and turn clockwise to show the “GREEN” indicator in the window on the side of the cassette.
Green window
Cassette
“primed”
Removing cassette.
4.
Place the cassette onto the loading tray provided with the back of the cassette facing the probes on the
tray. The shutter is unlocked as the cassette is pushed into the probes.
***WARNING***
If RED is indicated in the window on the side
of the currency cassette, NEVER attempt to
insert the cassette into the dispenser or the
loading tray!
Loading tray.
Cassette on loading tray.
23
MODEL RL2000 USER MANUAL
5.
Lift the cassette lid to expose the reject tray. Remove any rejected notes. Lift the reject tray to gain
access to the currency compartment.
Note: You may wish to record the number of notes removed from the reject tray for use when balancing the
note tray against the cassette/day close records.
6.
Pull the packer plate to the rear of the cassette (away from the shutter) until it locks to the white packer
plate latch. It will be necessary to push down on the packer plate latch to lock the packer plate in place.
The packer plate will be held in this position until the lid is closed or the latch is released by pushing it
down. Be careful not to release the packer plate onto your fingers.
Cassette opened.
7.
Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are
being added into the cassette.
8.
Add the number of bills being placed into the cassette to the number that remained. The “Total”
number of these bills will be entered in the “ENTER CASSETTE QUANTITY” option.
9.
Place the currency into the cassette. Allow at least one inch of clearance between the packer plate
when it is fully retracted and the currency. This will allow the packer plate to compress the currency.
10. Release the packer plate and lower the reject tray and the lid. The cassette can now be removed from the
loading tray by sliding it away from the probes.
11. Verify that the cassette is primed! Be certain the “GREEN” indicator is showing in the window below
the key! Install the cassette into the dispenser by placing the cassette guides on the dispensers’ rails
and firmly pushing the cassette in until it locks in place.
12. Close and lock the security container.
24
CASSETTE CLOSE / CASH REPLENISHMENT
REPLENISH CASSETTE
MECH 10 (MINIMECH)
1.
Unlock and open the security cabinet door.
2.
To remove the note tray, grasp the tray handle and slide the tray out of the mechanism. Place note tray
on a flat level surface.
3.
Remove any rejected notes. The reject compartment is located nearest the handle side of the tray.
Removing note tray from the dispensing
mechanism.
Removing rejected notes.
Note: You may wish to record the number of notes removed from the reject compartment for use when
balancing the note tray against the cassette/day close records.
LOADING THE NOTE TRAY
1.
Move the pusher plate to the rear of the tray (toward the handle). Ensure the pusher plate is fully back.
Maintain pressure on the pusher plate as needed while loading notes.
2.
Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are
being added into the cassette.
3.
Add the number of bills being placed into the cassette
to the number that remained. The “Total” number of
these bills will be entered in the “ENTER CASSETTE
QUANTITY” option.
Load note tray with currency.
25
MODEL RL2000 USER MANUAL
4.
Place the currency into the cassette. Allow at least one inch of clearance between the packer plate
when it is fully retracted and the currency. This will allow the packer plate to compress the currency.
5.
Release the pusher plate against the notes.
6.
Using the handle, slide the note tray into the dispensing mechanism. Make sure the note tray is fully
inserted!
Slide note tray into dispenser mechanism.
Release pusher plate
7.
Close and lock the security container.
NOTE
If you get a status code, referred to as a Return Code,
of ‘20 20 26’, this is normal for a first-time Test
Dispense (6 notes went into the reject area of the
cassette). The dispenser is shipped in the “Relearn”
mode and it may take a few test dispenses for the
dispenser to learn note dimensions.
26
CASSETTE CLOSE / CASH REPLENISHMENT
REPLENISH CASSETTE
NMD-50
REMOVING NOTE CASSETTES
1.
UNLOCK the cassettes, using the Cassette Close procedures. Open the vault door to gain access to
the dispensing mechanism.
2.
To remove the selected note cassette, grasp the cassette handle with one hand while holding mechanism in place with the other hand. Pull the cassette out slightly. Place one hand underneath to support
the cassette as you slide it completely out of the unit. Continue to support the bottom of the cassette to keep
it level as you place it on a table or other flat surface.
Removing note cassette.
OPENING NOTE CASSETTES
1.
Open the cassette by simultaneously pressing the release button and lifting the lid. Flip the lid back
fully, allowing it to rest on the table or other flat surface.
2.
Move the pusher plate to the rear of the cassette (toward the handle). Ensure the pusher plate is fully
back. It should stay in this position.
Pull packer plate back.
Press release button and lift top.
27
MODEL RL2000 USER MANUAL
LOADING NOTE CASSETTES
1.
Count the number of bills that remain in the cassette, if any. Next, count the number of bills that are
being added into the cassette.
2.
Add the number of bills being placed into the cassette to the number that remained. The “Total”
number of these bills will be entered in the “ENTER CASSETTE QUANTITY” option.
3.
Move the pusher plate against the notes with just enough pressure to hold the notes.
Level the note pile.
4.
Slide packer plate against notes.
Move the white plastic levers (Pawls) on the pusher plate to their fully extended position. This will
allow the pusher plate to retract and relieve pressure from the note stack when an unlock command
is sent to the dispenser.
“Pawls” extended.
INSTALLING NOTE CASSETTES
Once the cassettes have been loaded with currency, reinstall them in the mechanism. Make sure each
cassette is fully inserted.
28
CASSETTE CLOSE / CASH REPLENISHMENT
REMOVING THE REJECT VAULT
There are two (2) types of Reject vaults: lockable (standard) and open (optional). These procedures reference the standard lockable type.
Open (non-lockable) reject vault.
Lockable reject vault.
IMPORTANT!
If you remove the reject vault with power applied, the terminal will sense this and automatically
reset the rejected note count to ZERO. Therefore, to ensure an accurate rejected note count
NEVER REMOVE THE REJECT VAULT WITH POWER APPLIED WITHOUT CHECKING FOR
AND REMOVING ANY REJECTED NOTES.
The reject vault is locked when it is removed from the dispensing mechanism. The color indicator shows a
green window when the reject vault is opened for note collection (inside the dispensing mechanism) and
when it is ready for use.
The color indicator shows a red window when the reject
vault is inserted into the dispensing mechanism and until
it is opened for rejected note retrieval.
1.
Indicator
To remove the reject vault, grasp the vault handle with one hand while holding the mechanism in place
with the other hand. Pull the vault out slightly. Place one hand underneath to support the vault as you
slide it completely out of the unit. Place it on a level surface.
29
MODEL RL2000 USER MANUAL
OPENING THE REJECT VAULT
The reject vault is locked when it is removed from the dispenser. A color indicator window shows GREEN
when the vault is opened for collection and when it is ready for use. This condition is also referred to as the
PRIME position of the color window.
The color window shows RED when the vault is inserted into the dispenser and will show RED until it has
been removed from the dispenser and opened for collection.
Remove the vault seal (if applicable). Turn the small handle on the front counterclockwise and lift the lid.
Release the handle. Collect the rejected notes.
Open reject vault top.
CLOSING THE REJECT VAULT
After removing any rejected notes, turn the small handle about a half-turn counterclockwise and close the
lid. Allow the handle to return to the position of the seal bracket. At this point, the vault is primed and the
color window should be showing GREEN. If applicable, apply a new vault seal and lock the small handle to
the seal bracket.
INSTALLING THE REJECT VAULT
Slide the reject vault back into its slot in the mechanism. Make sure the vault is fully inserted. Close and lock
the security container.
30
SECTION 4
GENERAL MAINTENANCE
31
MODEL RL2000 U SER M ANUAL
INTRODUCTION
This section of the manual covers preventive and corrective maintenance procedures appropriate for user
personnel. The following areas are covered:
1.
REPLENISHING RECEIPT PAPER. Describes how to replace a spent receipt paper roll.
2.
CLEANING THE ENCLOSURE. The proper way to clean the ATM housing.
3.
CARD READER CLEANING. The recommended card reader cleaning technique.
*Important*
Only qualified service personnel are authorized to repair or
service the terminal. Should a malfunction occur, DO NOT attempt to service the unit yourself! Contact your Triton certified
service provider!
REPLENISHING THE RECEIPT PAPER
NOTE: This operation must be completed with the AC power applied to the ATM.
1.
Open the control panel by unlocking the top enclosure and pulling the hinged door forward.
2.
If paper remains on the roll, cut or tear the paper between the roll and the printer.
** Caution **
DO NOT pull receipt paper backwards through the printer! This
may leave paper fragments that can
cause paper jams.
Cut paper between the roll and printer feed path.
32
GENERAL MAINTENANCE
3.
Use the receipt printer feed button to feed the paper through the paper path until all paper comes out
the front of the printer.
4.
Remove the paper and spool from the paper bracket.
Paper feed button location.
5.
Remove paper roll from bracket.
Remove the tab securing the end of the new paper roll to itself. Use scissors to cut off all of the paper
up to and including the glue tab.
Remove the plastic spindle from the old paper roll and insert into the new roll of paper. Use a 4-inch roll
of 60 mm or 80 mm wide thermal paper, printer applicable
Be sure the spindle is inserted so that the paper will feed from the TOP of the roll when it is installed on
the paper bracket.
6.
Place the new roll back on the paper bracket by sliding the small, slotted end of the spindle onto the slot
in the bracket as shown. Note that the paper feeds from the TOP of the roll!
Place paper roll on bracket. Paper feeds from top of roll!
33
MODEL RL2000 U SER MANUAL
7.
Feed the end of the paper into the printer take-up slot. The printer will activate and automatically feed
the paper through the printer and slightly out the front of the control panel.
8.
If the printer does not feed automatically, open the printer assembly by pulling the release pin on the
side.
Feed paper into the printer take-up slot.
9.
Release pin location.
Rotate the printer towards the front of the unit.
10. Check the blue lever to ensure it’s in the correct position as shown. If it is not in the position shown,
move the lever (moves in 3 positions) to the correct position. Close the printer assembly and perform
step 7 again.
Blue tension lever (correct position).
Rotate printer open.
11. Close and lock the control panel. Go to MANAGEMENT FUNCTIONS > DIAGNOSTICS and perform a RESET/
TEST PRINTER.
34
GENERAL MAINTENANCE
CLEANING THE ENCLOSURE
The ATM front panel is highly durable, resisting scratches and finger smudges. However, occasional
cleaning of the front panel and the plastic enclosure may be desirable. A soft dry or slightly damp cloth may
be used for cleaning. For best results, use a weak solution of a mild detergent and water.
** Caution **
Avoid using abrasive cleaners on any surface of the terminal.
Do not spray liquid cleaner directly on the unit.
CLEANING THE DISPLAY
The Liquid Crystal Display (LCD) on the front of the ATM has a plastic protective window that should be
cleaned only with a soft cloth, dampened with a weak solution of a mild detergent and water.
** Caution **
Do not use any abrasive cleaners on the window as it will scratch.
Do not spray liquids onto the screen as they may run down inside
the unit and cause damage.
CARD READER CLEANING
Special cleaning cards (P/N 06200-00055) are available for proper maintenance of the card reader. The reader
should be cleaned at least once a month by inserting and removing a cleaning card, as shown below. It may
be necessary to clean the card reader more often in locations that see heavy usage.
1.
Remove the cleaning card from the sealed pouch.
2.
Insert the cleaning card into the card reader and move in and out several times.
3.
Remove the cleaning card and turn over to use other side.
4.
Insert again several times.
5.
Remove cleaning card and discard.
35
MODEL RL2000 U SER M ANUAL
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36
APPENDIX A
SOFTWARE LICENSE AGREEMENT
A-1
M ODEL RL2000 U SER M ANUAL
AUTOMATED TELLER MACHINE (“ATM”) SOFTWARE
END-USER AGREEMENT
IMPORTANT: PLEASE READ CAREFULLY:
BY INSTALLING OR OTHERWISE USING THE ATM, YOU (AS THE OWNER OR LESSEE OF THE ATM).
AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS, INCLUDING, WITHOUT
LIMITATION, THE WARRANTY DISCLAIMERS, LIMITATIONS OF LIABILITY AND TERMINATION
PROVISION WHICH APPLY TO YOUR USE OF THE ATM SOFTWARE CONTAINED IN THIS ATM AND
IS HEREBY LICENSED BY TRITON SYSTEMS OF DELAWARE, INC. (“Triton”) TO YOU PURSUANT TO
THIS AGREEMENT.
IF YOU DO NOT AGREE TO OR ARE NOT WILLING TO BE BOUND BY THE TERMS AND CONDITIONS
OF THIS AGREEMENT, DO NOT INSTALL OR OTHERWISE USE THIS ATM AND PROMPTLY CONTACT YOUR VENDOR. INSTALLING OR OTHERWISE USING THE ATM INDICATES THAT YOU ACCEPT THESE TERMS.
This ATM is manufactured by, and utilizes proprietary software owned by Triton Systems of Delaware, Inc.
and/or its suppliers. All right, title and interest in and to all component software installed or embedded in
the ATM (“ATM Software”) including all associated intellectual property rights, are and will remain the
property of Triton and/or its suppliers.
LICENSE: Triton grants you a limited, nonexclusive license to use the ATM Software but only in connection with the operation of this ATM subject to the terms and restrictions set forth in this License Agreement.
You are not permitted to use the ATM Software in any manner not expressly authorized by this License. You
acknowledge and agree that ownership of the ATM Software and all subsequent copies thereof regardless
of the form or media are held by Triton or its suppliers.
The software is licensed for use on this specific Triton ATM product and may not be used on any other
product. Otherwise, the supporting documentation, if any, may be copied only as essential for backup or
archive purposes in support of your use of the ATM. You must reproduce and include all copyright notices
and any other proprietary rights notices appearing on any copies that you make.
ASSIGNMENT: NO REVERSE ENGINEERING: You may transfer the ATM Software to another party but
only in connection with a transfer of all your right, title and interest in and to this ATM and if such party
accepts the terms and conditions of this License Agreement. If you transfer the ATM, you must at the same
time transfer the supporting documentation, if any, to the same party or destroy any such materials not
transferred. Modification, reverse engineering, reverse compiling, or disassembly of the ATM and/or the
ATM Software is expressly prohibited.
A-2
APPENDIX A - SOFTWARE LICENSE AGREEMENT
DISCLAIMER OF WARRANTIES AND LIMITATION OF DAMAGES:
TO THE EXTENT PERMITTED BY LAW, THIS ATM SOFTWARE, INCLUDING ALL INCORPORATED
THIRD PARTY SOFTWARE, AND DERIVATIVES IS PROVIDED, “AS IS”. TRITON MAKES NO REPRESENTATIONS WITH RESPECT TO, AND DOES NOT WARRANT THE PERFORMANCE OR RESULTS
YOU OR YOUR CUSTOMERS MAY OBTAIN BY USING THE ATM. TRITON SPECIFICALLY DISCLAIMS
ANY AND ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION, WARRANTIES OF QUALITY, PERFORMANCE, NONINFRINGEMENT, AND MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
TRITON MAKES NO REPRESENTATIONS OR WARRANTIES AND ASSUMES NO OBLIGATIONS TO
YOU OR YOUR CUSTOMERS WITH RESPECT TO ANY TRANSACTION OR SERVICES ACCESSED
AND/OR UTILIZED IN CONSUMER-INITIATED TRANSACTIONS MADE FROM THIS ATM. IN NO
EVENT WILL TRITON, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR SUPPLIERS BE LIABLE TO YOU UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER
LEGAL OR EQUITABLE THEORY FOR ANY PUNITIVE, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR
SIMILAR DAMAGES, INCLUDING ANY LOSS PROFITS OR LOST SAVINGS, EVEN IF A TRITON AGENT
OR REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY
CLAIM BY ANY THIRD PARTY.
YOUR SOLE REMEDY AGAINST TRITON FOR DEFECTIVE PERFORMANCE OF THE ATM SOFTWARE
WILL BE LIMITED EXCLUSIVELY TO REPAIR OR REPLACEMENT OF THE ATM AND/OR THE ATM
SOFTWARE, AT TRITON’S SOLE DISCRETION.
Any warranty pertaining to the ATM, its mechanical components exclusive of the ATM software, shall be
governed and controlled by any warranty given to you by Triton in a separate document accompanying
this ATM.
The foregoing limitation of liability and exclusion of certain damages will apply regardless of the success or
effectiveness of other remedies.
GOVERNING LAW: This License Agreement shall be governed by the laws of the State of Mississippi and
by the laws of the United States, excluding their conflicts of laws principles.
SEVERABILITY: In the event any provision of this License Agreement is found to be invalid, illegal or
unenforceable, the validity, legality and enforceability of any of the remaining provisions shall not in any
way be affected or impaired.
ENTIRE AGREEMENT: This License Agreement and the accompanying Limited Warranty set forth the
entire agreement between you and Triton, supersedes all prior agreements, whether written or oral, with
respect to the ATM Software, and may be amended only in writing signed by both parties.
A-3
M ODEL RL2000 U SER M ANUAL
THIS PAGE INTENTIONALLY LEFT BLANK
A-4
APPENDIX B
WARRANTY STATEMENT
B-1
M ODEL RL2000 U SER M ANUAL
WARRANTY STATEMENT
Manufacturer warrants that the Products delivered to Distributor will perform in accordance with the
Manufacturer’s published specifications, and as outlined in the Manufacturer’s booklet entitled “Thirteen
Months Parts Only Limited Warranty” for thirteen months from date of shipment in Long Beach, MS.
Distributor acknowledges that it has received a copy of such booklet, that it has read its entirety and that
it understands and agrees with its contents.
Manufacturer’s warranty shall not apply to any damage resulting from abuse, negligence, accident, or to
any loss or damage to the products while in transit.
Written notice and explanation of circumstances surrounding any claims that the goods have proved
defective in material or workmanship shall be given promptly from the distributor to the manufacturer. No
claim may be made, or action brought, by or through a distributor after the expiration of 14 months following
any alleged breach of warranty.
DISTRIBUTOR’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF DEFECT IS EXPRESSLY
LIMITED TO THE REPLACEMENT OR CORRECTION OF SUCH DEFECTIVE PARTS BY MANUFACTURER AT ITS ELECTION AND SOLE EXPENSE, EXCEPT THERE SHALL BE NO OBLIGATION TO
REPLACE OR REPAIR ITEMS WHICH, BY THEIR NATURE, ARE EXPENDABLE. If Manufacturer is
unable to replace or repair the defective parts, Manufacturer shall refund to Distributor that portion of the
purchase price allocable pays to such goods.
No representation or other affirmation of fact not set forth herein, including but not limited to statements
regarding capacity, suitability for use, or performance of the goods, shall be or be deemed to be a warranty
or representation by Manufacturer for any purpose, nor give rise to any liability or obligation of Manufacturer whatever.
EXCEPT AS SPECIFICALLY PROVIDED IN THIS DOCUMENT, THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES
OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURCHASE.
LIMITATION OF LIABILITY
IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR LOSS OF PROFITS OR INCIDENTAL,
INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES ARISING OUT OF ANY
BREACH OF THIS CONTRACT OR OBLIGATIONS UNDER THIS CONTRACT.
DEFENSE OF INFRINGEMENT CLAIMS
If notified promptly in writing of any action (and all prior claims relating to such action) brought against the
Distributor based on a claim that Distributor’s use of the goods infringes a patent or other intellectual
property right, and if given access by Distributor to any information distributor has regarding such alleged
infringement, Manufacturer agrees to defend Distributor in such action at its expense and will pay any
costs or damages finally awarded against Distributor in any such action, provided the Manufacturer shall
have had sole control of the defense of any such action and all negotiations for its settlement or compromise.
B-2
APPENDIX B - WARRANTY STATEMENT
In the event that a final injunction shall be obtained against the Distributor’s use of the goods or any of their
parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer’s
opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual
property right, Manufacturer will, at its option and at its expense, either procure for the Distributor the right
to continue using the goods, replace or modify the same so they become non-infringing or grant the
Distributor a credit for such goods as depreciated and accept their return. The depreciation shall be an
equal amount per year over the lifetime of the goods as established by Manufacturer.
Manufacturer shall not have any liability to the Distributor under any provision of this clause if any
infringement, or claim thereof, is based upon: (i) the use of the goods in combination with other goods or
devices which are not made by Manufacturer; (ii) the use of the goods in practicing any process; (iii) the
furnishing to the Distributor of any information, date, service, or applications assistance; or (iv) the use of
the goods with modifications made by the Distributor. The Distributor shall hold Manufacturer harmless
against any expense, judgment or loss for infringement of any patent or other intellectual property right
which results from Manufacturer’s compliance with the Distributor’s designs, specifications or instructions. No costs or expenses shall be incurred for the account of Manufacturer without the written consent
of Manufacturer. THE FOREGOING STATES THE ENTIRE LIABILITY OF MANUFACTURER WITH
RESPECT TO INFRINGEMENT OF PATENTS OR OTHER INTELLECTUAL PROPERTY RIGHT BY
THE GOODS OR ANY PART THEREOF, OR BY THEIR OPERATION.
INTERPRETATION AND OTHER PAROLE EVIDENCE
This writing is intended by the parties as final expression of their agreement and is intended also as a
complete and exclusive statement of the terms of their agreement. No course of prior dealing between the
parties and no usage of the trade shall be relevant to supplement or explain any term used in these terms and
conditions. Acceptance or acquiescence in a course of performance rendered under these terms and
conditions shall not be relevant to determine the meaning of these terms and conditions even though the
accepting or acquiescing party has knowledge of the performance and opportunity for objection. Whenever a term defined by the Uniform Commercial Code, as adopted in Mississippi, is used in these terms and
conditions, the definition contained in the code is to control.
MODIFICATIONS
These terms and conditions can be modified or rescinded only by writing signed by both the parties or their
duly authorized agents.
WAIVER INEFFECTIVE
No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in
whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is
supported by consideration and is in writing signed by the aggrieved party. Waiver by either Manufacturer
or Distributor of a breach by the other of any provision of these terms and conditions shall not be deemed
a waiver of future compliance therewith, and such provisions shall remain in full force and effect.
B-3
M ODEL RL2000 U SER M ANUAL
STATUTE OF LIMITATIONS
Any action by the Distributor or Manufacturer for breach of these terms and conditions must be commenced within one (1) year after the cause of action has accrued.
APPLICABLE LAW
These terms and conditions shall be governed by and construed in accordance with the provisions of the
Uniform Commercial Code as adopted by the State of Mississippi.
BANKRUPTCY
In the event of any proceedings, voluntary or involuntary, in bankruptcy or insolvency by or against
Distributor, or in the event of the appointment, with or without the Distributor’s consent, of an assignee for
the benefit of creditors or of a receiver or of a liquidator, then Manufacturer shall be entitled to cancel any
unfilled part of these terms and conditions without any liability whatsoever.
PARTS ONLY LIMITED MANUFACTURER’S WARRANTY
Triton Systems of Delaware, Inc. warrants the components of each RL2000 ATM, excluding software and
related documentation, against any defect in materials and/or workmanship for a period of 13 months from
the shipping date. If a component fails due to defects in materials and/or workmanship within the warranty
period, Triton will furnish a new or refurbished component, at its discretion. Triton shall not be responsible
for labor or other costs associated with installing the components and the failed component shall be
returned to Triton at the purchaser’s expense. Triton shall not be responsible for misuse or abuse of a unit
and any attempts to remove or deface the serial number or date code on a unit or any component thereof, or
any attempt to repair a unit or to repair or replace any component by anyone other than a service technician
authorized by Triton shall void this warranty.
Limited Warranty covers normal use. Triton does not warrant or cover damage:
• occurring during shipment of the equipment or components from or to Triton’s facilities;
• caused by accident, impact with other objects, dropping, falls, spilled liquids, or immersion in liquids;
• caused by a disaster such as fire, flood, wind, earthquake, lightning, or other acts of God;
• caused by failure to provide a suitable installation environment for the equipment, including but not
limited to, faulty wiring in the building in which the equipment is installed, installation in a facility with
uncontrolled environmental conditions, failure to provide a dedicated electrical circuit on which the
equipment operates, and/or lack of proper earth grounding for the equipment;
• caused by the use of the equipment for purposes other than those for which it was designed;
• resulting from improper maintenance;
• caused by any other abuse, misuse, mishandling, or misapplication.
Under no circumstances shall Triton or its suppliers be liable for any special, incidental, or consequential
damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal
theory. Such damages include, but are not limited to, loss of profits, loss of revenue, loss of data, loss of use
of the equipment or any associated equipment, cost of capital, cost of substitute or replacement equipment,
facilities or services, downtime, purchaser’s time, the claims of third parties, including customers, and injury
to property.
B-4
APPENDIX B - WARRANTY STATEMENT
DISCLAIMER OF WARRANTIES
The warranty stated above is the only warranty applicable to this product. All other warranties, expressed
or implied (including all implied warranties of merchantability or fitness for a particular purpose or quality of
service), are hereby disclaimed. No oral or written information, or advice given by Triton, its agents or
employees shall create a warranty or in any way increase the scope of this warranty.
SHIPPING DAMAGE
All equipment is shipped Free On Board (FOB), Triton’s facilities. The organization or individual who has
purchased the equipment assumes responsibility for the equipment once it leaves Triton’s facilities.
Should your equipment be damaged in the process of shipment or delivery to your place of destination, we
recommend the following course of action:
•
If possible, call the shipping company before the driver leaves your delivery site. Make note of the
damage on the “receipt of delivery” paperwork. If this is not possible, call them as soon as possible to
report the damage.
•
Take photographs of the damaged packaging prior to opening the boxes. If this is not possible, make
note of key points, such as whether the equipment is on a pallet, if the banding is intact, how the boxes
are damaged, etc. Keep all of the packaging for inspection by the shipping company.
•
If you unpack the equipment, take photographs of the damaged equipment. If this is not possible,
make note of the damages.
•
You must file a claim with the shipper for shipping damages immediately after reporting the damages.
Should you specify the carrier, we recommend that you explore with this chosen carrier the policies and
procedures regarding shipping damage claims prior to selecting them as your preferred carrier.
If the equipment receives structural damage and is in an un-installable condition, Triton will work with you
to arrange for a replacement unit to be shipped as soon as possible. The purchaser will be billed for the
replacement unit. Triton’s repair technicians will repair the damaged unit after it is returned to our facilities.
We will credit the purchaser’s account for the full purchase price of the damaged unit, minus the cost of
returning the unit to “like new” condition. Under no circumstances does Triton authorize anyone to
complete structural damage repairs in the field. Therefore, we will not ship primary structural parts, such as
a cabinet head or main cabinet body for repair in the field.
B-5
M ODEL RL2000 U SER M ANUAL
AUTHORIZED INSTALLATION AND SERVICE PROVIDERS
Triton utilizes several nationwide and regional authorized third party maintenance providers. Triton recommends all ATMs be installed and serviced by service technicians certified by Triton. This includes authorized third party service technicians and technicians who have been factory trained by Triton to service
ATM equipment. Installation or repairs attempted by unauthorized service technicians may void the
warranty or warranty claims denied on the product.
Please contact Triton’s Technical Services department at (800) 259-6672 for a list of our third party service
providers and/or to obtain information on the requirements and procedures for becoming a certified Triton
service technician.
TRITON’S TECHNICAL SERVICES DEPARTMENT
The primary purpose of the Technical Services department is to provide assistance to customers in the
operation, trouble shooting, and repair of equipment manufactured by Triton. A toll-free phone number (1800-259-6672) is provided for convenience. The Technical Services department operates to serve our
customers. The staff is trained to follow our policies and procedures to ensure fair and uniform treatment
of all our customers.
AUTOMATED VOICE MAIL SYSTEM
Our goal is to have a ‘live’ person answer 100% of all incoming calls (during regular support hours). On
occasion, however, call loads may exceed the capacity of the staff. When this occurs, an automated voice
mail system will answer the call, indicate to the caller that all Technical Support specialists are busy assisting others, and ask the caller to leave detailed information about the nature of the call.
Should it become necessary to leave a voice mail message, the caller should state:
•
their name,
•
the organization for which they work,
•
the serial number of the equipment they are calling about,
•
detailed description of the problem that they are experiencing, and
•
phone number where they can be reached, including area code.
As Technical Support specialists become available, they check for voice mail messages and return calls in
the order in which they were received. By providing the information requested in the voice mail, the
technician can be prepared when your call is returned. Triton asks you to be patient if you must leave voice
mail and assures you that your call is important to us and that we will respond promptly.
B-6
APPENDIX B - WARRANTY STATEMENT
CALLS FOR SERVICE OR REPAIR
Calls for service or repair will be accepted from authorized service technicians only. End users must contact
either the sales organization that placed the equipment or an authorized third party service organization to
obtain service. The sections that follow describe the policies and procedures that relate to the repair and
replacement of malfunctioning equipment.
QUESTIONS ON OPERATION OF EQUIPMENT
Technical support is available to owners of Triton equipment and to qualified service personnel. When
calling for help with the configuration or operation of a Triton product, the caller must provide either
positive identification as a service technician or the serial number of a Triton terminal. Technical support is
provided during normal business hours for the life of the product.
When calling for help with an operational problem, please have available information pertaining to the
nature of the trouble. This includes the type of equipment, examples of what is or is not happening, and the
name of the processor that supports your terminal.
All questions pertaining to the settlement of accounts, transaction inquiries, and fund status must be
directed to the processor. Triton does not have access to the information needed to answer questions
relating to specific transactions.
CONTACT INFORMATION
Triton Systems of Delaware, Inc.
522 East Railroad Street
Long Beach, MS 39560
SALES:
1 (800) 367-7191
1 (228) 868-1317
1 (228) 868-0437 (Fax)
SERVICE:
1 (800) 259-6672 (Technical Support)
1 (228) 575-3229 Fax (Technical Support)
1 (228) 868-0859 Fax (Parts)
B-7
M ODEL RL2000 U SER M ANUAL
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B-8
APPENDIX C
COMBINATION LOCKS
C-1
MODEL RL2000 U SER MANUAL
INTRODUCTION
The security cabinet can be secured using either a mechanical or electronic combination lock. This
appendix covers how to change the combination of either lock. Procedures specific to the electronic lock,
such as changing the battery, are also covered. The first section covers the Mechanical combination
lock.
OPERATING THE MECHANICAL LOCK
UNLOCKING THE LOCK
There are two marks on the dial ring (see drawing opposite page). The index at the top is used for opening
the lock, The index 30 degrees to the left is used only when changing the combination.
The dial should always be turned slowly and evenly. A revolution is counted each time the selected
number is aligned with the opening index. Do not turn the dial back to compensate for over-dialing a
number. If, when dialing the combination, any number is turned beyond the index, the entire sequence
must be repeated.
Locks are shipped on a factory setting of ‘50’. Using the ‘Opening Index’, to unlock, turn the dial to the
left (counterclockwise) four (4) turns, stopping on ‘50’. Then, turn the dial to the right until the dial stops.
The combination lock bolt will retract and the safe door may be opened.
Unlocking 3-number combinations (For Example, “50-25-50”)
1.
Turn the dial to the Left at least four (4) complete turns to clear the combination lock to accept the
combination.
2.
Using the ‘Opening Index’, turn the dial to the Left, stopping when ‘50’ is aligned with the opening
index, the Fourth time.
3.
Turn the dial to the Right, stopping when ‘25’ is aligned with the opening index, the Third time.
4.
Turn the dial to the Left, stopping when ‘50’ is aligned with the opening index, the Second time.
5.
Turn the dial slowly to the Right until the bolt retracts.
LOCKING THE LOCK
Turn the dial to the Left at least four full revolutions.
C-2
APPENDIX C - COMBINATION L OCKS
Opening Index
Changing Index
Changing the Combination
CHANGE THE COMBINATION:
To change the combination, you will need access to the existing combination and a change key. First,
open the safe door by dialing the existing combination. With bolt retracted and before changing combination, verify that the dial stopped between 90 and 100 on the ‘Opening Index’.
Select three new numbers. DO NOT use any number between 1 and 20 for the last number.
For maximum security, do not use numbers that end in 0 or 5, and do not use numbers in sequence: e.g.,
’27-48-86' is not as good as ’27-86-48". Perform the following steps next:
1. Dial the existing combination again using the ‘Change Index’, but STOP the dial on the last number
of the combination.
2. With the last number set at the changing index, hold the dial securely and insert the change key in the
keyhole in the back of the lock. Make sure the wing is entirely inside the lock and comes to a positive stop
(see Figure 1) before turning the key.
Note: If the change key will not go in, the wheels are not lined up to be changed and you must dial the
combination again on the Change Index.
C-3
MODEL RL2000 U SER MANUAL
Figure 1.
3.
Turn change key to the Left until it stops (approximately one-quarter turn). With the change key in
this position, set the new combination as follows: Note: Never select a number from 0 to 20 (the
forbidden zone) as the last number of the combination.
4.
Using the ‘Change Index’, turn the dial to the Left stopping when the first number of the new
combination aligns with the ‘Change Index’, the Fourth time.
5.
Turn dial to the Right, stopping when the second number is aligned with the ‘Change Index’, the
Third time.
6.
Turn the dial to the Left, stopping when the third number is aligned with the ‘Change Index’, the
Second time. Holding the dial in this position, turn the change key back to the Right and remove it.
(See Figure 1.) The new combination you have chosen is now set in the lock,
*Important*
Before closing the vault door, try the new combination several times using the ‘Opening Index’.
C-4
APPENDIX C - COMBINATION L OCKS
OPERATING THE ELECTRONIC LOCK
The electronic lock combination consists of six digits. Upon arrival, the combination of the lock should
already be preset to 1-2-3-4-5-6.
ENTERING THE COMBINATION
1.
Enter the preset combination and check for proper operation. After each keypress, the lock will beep.
After the final digit has been entered, the lock will beep twice, and the open period will begin.
2.
When a valid combination has been entered, the operator will have approximately 4 seconds to open
the lock.
3.
To open the lock, turn the dial clockwise.
4.
After the lock is opened, the cabinet door may be opened.
LOCKOUT FEATURE
The lock includes a ‘Wrong Try Penalty’ lockout feature that prevents entry from unauthorized personnel. This feature performs as follows:
•
Entry of four (4) consecutive invalid combinations starts a 5-minute delay period.
- LED flashes red at ten (10) second intervals.
•
At the end of the delay period, two (2) more consecutive invalid combinations will restart an additional 5-minute delay.
CHANGING THE COMBINATION
To change the combination of the lock, simply follow these directions.
1.
Enter six (6) zeros ‘0’.
2.
Enter the current combination (initially set at 1-2-3-4-5-6).
3.
Enter the new six (6) digit combination twice.
-
4.
If a mistake is made, wait thirty (30) seconds and repeat the first 3 steps.
Test lock combination several times before closing the door. The combination is now changed.
Valid Code Entry - Double signal after valid six (6) digit code is entered.
Invalid Code Entry - Triple signal and old code is still valid.
C-5
MODEL RL2000 U SER MANUAL
BATTERY LOW WARNING
Repeated beeping during an opening indicates that the battery is low or dead and needs to be replaced.
The battery box is located on the inside of the door.
Note: If the lock will not operate (i.e. repeated beeping or no beeping) while the door is closed and locked,
the battery must be energized from the two external terminals on the front of the push-button panel.
To energize the lock, connect a 9-volt alkaline battery on the external terminal points. Maintain contact,
enter a valid combination, and turn the dial clockwise to open the lock.
Note: You must maintain battery contact at all times throughout this procedure.
CHANGING THE BATTERY
1.
Open the ATM vault door. Remove the battery box cover by
pulling the front portion away from the vault door.
2.
The connector is easily removed by unsnapping it from the
two (2) terminal on the top of the battery.
3.
Remove the old battery. Install/connect a new 9-volt alkaline
battery.
4.
Push the battery and the leads completely up into the battery
compartment.
5.
Reinstall the cover and test the unit several times before
closing the vault door.
C-6
APPENDIX D
TRITON DISPENSING MECHANISM
“BACKGROUND PAPER”
D-1
MODEL RL2000 U SER MANUAL
BACKGROUND PAPER
TRITON DISPENSING MECHANISM (TDM)
1.
The TDM dispenser family was designed and built to provide quality performance with minimum
service. In 2005, Triton released two new versions of TDM dispensing mechanisms: the TDM-2XX multicassette family and a modified version of the TDM-1XX that included the features and improvements of
the multi-cassette models.
2.
The TDM-1XX modified dispenser mechanisms include a DC drive motor to replace the stepper
motor for added control and a new pulley system that increases speed for improved note delivery.
Changes in the diverter belt idler rollers and new belt material extend the life of the mechanism. The
modified dispenser includes more self-diagnostic capability, expanded hardware error reporting to include
cable disconnects, and an enhanced timing sequence to minimize jams. Firmware changes have made
possible higher operation speeds and faster internal diagnostics.
3.
There are two versions of TDM-1XX dispensers currently available, TDM-100/150 mechanisms
produced before May 2, 2005 and the TDM Modified used in production since that date. A quick visual
check of the drive motors can help determine the dispenser type and is illustrated in the photos below.
The original TDM dispenser will have a black encased stepper motor installed next to the dispenser
mainboard. The DC drive motor on the TDM modified is silver in color.
DC drive motor from
TDM-1XX modified
Stepper Motor from
original TDM-1XX
a.
The DC drive motor used on the TDM-1XX modified will allow more efficient operation over
the life of the product. This motor has a different sound than the stepper motor previously
produced. One characteristic of this motor, though not readily noticeable in all of them, is the
potential to produce a clicking sound not heard with the stepper motors. This has led some
customers to believe there might be a problem with the dispenser. With the cabinet door
closed this sound should not be immediately noticeable by ATM customers.
D-2
APPENDIX D - TDM BACKGROUND PAPER
b.
Severe noise from any dispenser is an indication that a malfunction has occurred. If this
happens you should examine the mechanism to determine the problem. Severe noise is
normally caused by a drag on the mechanism, most likely from a shaft that has been pushed
out of position causing the belt to “skip” on a pulley. This skipping is normally evident on the
first two pulleys after the drive motor. In most cases the problem can be resolved by snapping
the shaft back into position and if necessary replacing the top two drive belts. The part
number for the belt replacement kit is 06100-00322 (TDM Belt Replacement Kit). See table
below for kit breakdown.
TDM Be lt Re place me nt Kit
(P/N 06100-00322)
Tools Required: #20 Torx driver / Phillips screwdriver
Part Numbe r
De s cription
M otor Type
M e chanis m(s )
Affe cte d
03114- 00001
Belt, Upper
(short)
All
All listed below
04006- 01001
Belt, Drive Motor
(long)
DC (Stepper)
TDM- 100 (w/o Billfish)
TDM- 150 (w/o Billfish)
0 4 0 0 6 - 0 10 0 3
Belt, Drive Motor
(long)
DC
(w/timing wheel)
TDM- 100 (w/ Billfish)
TDM- 150 (w/ Billfish)
TDM- 200 (all)
TDM- 250 (all)
07100- 00057
TDM Belt Replacement Procedures
4.
The pick mechanism for the TDM is located in the cassette. Failure to pick properly can cause
the mechanism to exhibit symptoms of other dispenser errors.
As with any electro-mechanical device, there will be occasions when a malfunction or physical damage
occurs and a repair is required. Failure to pick properly can cause the mechanism to exhibit symptoms
of other dispenser errors. To accurately diagnose these errors it is necessary to have the mechanism
and cassette operating together as a unit.
a.
If it becomes necessary to return a TDM dispenser to Triton for repair or replacement, the
Mechanism, Cassette(s), and Reject must be returned as a complete unit.
b.
TDM dispensers can not be ordered as advanced replacement parts without the cassette and
reject. RMAs for return will now include all three items. Failure to return the mechanism,
cassette and reject together could result in repair or credit delays.
D-3
MODEL RL2000 U SER MANUAL
OPENING THE ACCESS D OORS
1.
The access doors allow you to check for jammed notes at key points in the feed path. The figures
below shows the location of the lower, middle, and upper access doors on the front of the mechanism and
the inner door located on the inside of the the dispenser (note and reject cassette(s) have been removed).
2.
Each door is held closed using a plastic fastener knob (now WHITE in color). Note the
position of the knob when a door is locked: the knob is Horizontal as shown in figure below.
3.
To unlock a door, grasp that door’s knob and
GENTLY turn it a quarter-turn to the left or right (to the
Vertical position shown in figure below). This will allow
the door to be opened so any stuck/jammed notes can
be retrieved.
4.
Carefully lift the door(s) to expose the feed
path and remove any notes. Close the door. Apply
gentle pressure to the door to hold it in place and
GENTLY twist the fastener a quarter-turn to the left or
right to lock the door in place.
LOCKED
UNLOCKED
Knob shown in LOCKED and UNLOCKED
Positions.
** CAUTION **
The plastic fasteners ARE NOT HANDLES! They may pull out if you
grasp them as such. Also, DO NOT force the knob to lock/unlock. You
may break or damage!
D-4
SUPPLEMENT A
T5 AND T7 PCI-EPP
BATTERY REPLACEMENT PROCEDURES
SA-1
MODEL RL2000 U SER M ANUAL
T5 PCI-EPP BATTERY REPLACEMENT
** CAUTION **
You must not remove battery from EPP without FIRST connecting a new
battery! This EPP will be permanently damaged if unpowered and battery is
removed before connecting a new battery!
Battery
Case
Spare battery
connection
EXISTING BATTERY - DO NOT REMOVE BEFORE
CONNECTING A SPARE BATTERY FIRST!
The spare battery for the T5 PCI-EPP may be purchased from Triton Systems:
P/N 01300-00025 (T5 PCI-EPP Lithium Backup Battery)
SA-2
SUPPLEMENT A - T5 / T7 PCI-EPP BATTERY REPLACEMENT PROCEDURES
T7 PCI-EPP BATTERY REPLACEMENT
* IMPORTANT*
You may remove the battery without risk of damage to the EPP. You have
approximately 2-5 minutes to replace with a spare battery before losing the
data stored (keys, passwords) in the keypad.
Battery
Case
The spare battery for the T7 PCI-EPP may be purchased from Triton Systems:
P/N 01300-00023 (T7 PCI-EPP Lithium Battery)
SA-3
MODEL RL2000 U SER M ANUAL
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SA-4
SUPPLEMENT B
TDM HARDWARE STATUS CODES
TDM CLICK COUNTS
TERMINAL ERROR CODES
SB-1
MODEL RL2000 U SER M ANUAL
CLICK COUNTER HARDWARE STATUS CODES
The TDM-series click counter has new hardware status codes. The terminal will display and log Errror
Code 123. It will then log the actual error in the click count. If there is a ‘116’ in the click count, there will
be a number immediately following that describes the error cause.
Ex: In the click history, you see ‘116’, followed by ‘18’. This indicates a hardware error caused by the
Extension Door Open.
Status
Code
Description
Double detect (0) not connected
1
Width sensor (0) not connected (Tx)
2
Width sensor (0) not connected (Rx)
3
Double detect (1) not connected
4
Width sensor (1) not connected (Tx)
5
Width sensor (1) not connected (Rx)
6
Double detect (2) not connected
7
Width sensor (2) not connected (Tx)
8
Width sensor (2) not connected (Rx)
9
Double detect (3) not connected
0
Width sensor (3) not connected (Tx)
11
Width sensor (3) not connected (Rx)
12
Diverter sensor not connected
13
Timing wheel sensor not connected
14
Exit sensor not connected
15
Reject sensor not connected
16
Extension sensor not connected
17
Extension door open
18
Extension main cable disconnected
19
12-volt supply low
20
12-volt supply high
21
24-volt supply low
22
24-volt supply high
23
Missing pick motor feedback
24
Missing solenoid feedback
25
Pick motor fuse blown
26
Transport motor fuse blown
27
SB-2
TDM CLICK COUNTS / HARDWARE STATUS CODES
TDM CLICK COUNTERS
Click
Count
Description
1
Non maskable interrupt - Terminal power shutdowns
2
Stack overflow
3
Stack underflow
4
Trap illbus
5
Trap illina
6
Trap illopa
7
Class B trap
8
Trap prtflt
9
Trap undopc
10
Trap unknown trap
11
CTS timeout
12
Tx Ack error
13
Tx Nak error
14
Tx EOT error
15
Tx response error - Main board
16
LRC error
17
Framing error
18
Overrun error
19
Parity error
20
Verify error - Main board
21
Process error
22
NVRAM read error
23
NVRAM write error
24
Reject rate exceeded - More than 9 notes rejected during a dispense
25
Unexpected note at thickness 0
26
Buffer overflow error
27
Host reset - Mechanism resets
28
Unexpected note at exit during a dispense
29
Width sensors detected note thinner than double-detect
30
Width sensors detected note thicker than double-detect
31
Width sensors disapproved note double-detect
SB-3
MODEL RL2000 U SER M ANUAL
TDM CLICK COUNTERS
Click
Count
Description
32
Width sensors thickness reading
33
Undefined
34
Pick motor timeout - Cassette “A”
35
Pick motor overcurrent - Cassette “A”
36
Thickness sensor unstable - Cassette “A”
37
Skew timeout - Cassette “A”
38
Thickness sensor timeout - Cassette “A”
39
Number of resets - Terminal power-up
40
Exit sensor timeout
41
Exit sensor trailing edge timeout
42
Diverter timeout
43
Reject sensor leading edge timeout
44
Reject sensor trailing edge timeout
45
Exit blocked during purge
46
Diverter timeout on purge
47
Width sensor blocked on start of dispense or learn
48
Exit sensor blocked on start of dispense or learn
49
Diverter in dispense position on start of dispense or learn
50
Reject cassette not present
51
Note cassette not present
52
Unexpected note at exit sensor
53
Unexpected note at width sensor
54
Diverter moved to exit position during reject or purge - Dispenser fault
55
Initial status check failed
56
Diverter moved to reject position during dispense - Dispenser fault
57
Unexpected note at reject sensor
58
Excessive skew on leading edge - Cassette “A”
59
Excessive skew on trailing edge - Cassette “A”
60
Note too wide - Cassette “A”
61
Note too narrow - Cassette “A”
62
Note too thick - Cassette “A”
SB-4
TDM CLICK COUNTS / HARDWARE STATUS CODES
TDM CLICK COUNTERS
Click
Count
Description
63
Note too thin
64
Solenoid overcurrent
65
Timeout waiting for diverter - Diverter fault
66
Trailing edge timeout at width sensor - Cassette “A”
67
Watch dog reset
68
UART loop back failed
69
CRC flash check failed
70
CRC NVRAM check failed
71
Note not linear at trailing edge
72
Trailing edge timeout at thickness sensor
73
Oscillator WD
74
Forced reject - Will reject 2 notes (1 bad,1 good)
75
Timeout waiting for unexpected note to clear
76
Error in exit accountancy
77
Error in reject accountancy
78
A2D alignment error
79
Unable to clear width sensor during reject - After 9 attempts
80
Retried dispense operation
81
Retry event count
82
A2D Ch15A Comparator reference (2.5V)
83
A2D Ch.14A 24VDC (reading x 6)
84
A2D Ch.13 12VDC (reading x 3)
85
A2D Ch.12 Not used
86
A2D Ch.11 Low currency A (not used)
87
A2D Ch.10 Exit sensor voltage
88
A2D Ch.9 Reject sensor voltage
89
A2D Ch.8 Width sensor 2 voltage A
90
A2D Ch.7 Width sensor 1 voltage A
91
A2D Ch.6 Width sensor 0 voltage A
92
A2D Ch.5 (not used)
93
A2D Ch.4 Billfish extension fuse feedback
SB-5
MODEL RL2000 U SER M ANUAL
TDM CLICK COUNTERS
Click
Count
Description
94
A2D Ch.3 Main motor fuse feedback
95
A2D Ch.2 Double detect voltage A
96
A2D Ch.1 A Pick motor fuse
97
A2D Ch.0 Billfish extension feedback
98
Logic sensors diverter/dispenser position
99
A2D Ch.11 B (not used)
100
A2D Ch.8 B Width sensor 2 voltage B
101
A2D Ch.7 B Width sensor 1 voltage B
102
A2D Ch.6 B Width sensor 0 voltage B
103
A2D Ch.2 B Double detect B
104
A2D Ch.11 C (not used)
105
A2D Ch.8 C (not used)
106
A2D Ch.7 C (not used)
107
A2D Ch.6 C (not used)
108
A2D Ch.2 C (not used)
109
A2D Ch.11 D (not used)
110
A2D Ch.8 D (not used)
111
A2D Ch.7 D (not used)
112
A2D Ch.6 D (not used)
113
A2D Ch.2 D (not used)
114
Jam in Billfish
115
Motor fault - Main transport
116
Bad connection - Billfish door open, connectors, voltage
117
Cassettes shuffled - Cassette(s) not “In Service”
118
Trailing edge timeout at Billfish entrance
119
Billfish exit timeout
120
Billfish excessive skew
121
Trailing edge timeout at Billfish exit - Idler rollers “popped” out
122
Excessive skew on leading edge 1 - Note loading issue
123
Excessive skew on leading edge 2
124
Excessive skew on leading edge 3
SB-6
TDM CLICK COUNTS / HARDWARE STATUS CODES
TDM CLICK COUNTERS
Click
Count
Description
125
Excessive skew on trailing edge 1
126
Excessive skew on trailing edge 2
127
Excessive skew on trailing edge 3
128
Note too wide 1
129
Note too wide 2
130
Note too wide 3
131
Note too narrow 1
132
Note too narrow 2
133
Note too narrow 3
134
Note too thick 1 - Cassette “B” (picked 2 notes)
135
Note too thick 2
136
Note too thick 3
137
Note too thin 1
138
Note too thin 2
139
Note too thin 3
140
Trailing edge timeout at thickness sensor 1
141
Trailing edge timeout at thickness sensor 2
142
Trailing edge timeout at thickness sensor 3
143
Trailing edge timeout at width sensor 1 - 2 notes picked
144
Trailing edge timeout at width sensor 2
145
Trailing edge timeout at width sensor 3
146
Pick motor timeout 1 - Cassette “B”
147
Pick motor timeout2
148
Pick motor timeout 3
149
Pick motor overcurrent 1
150
Pick motor overcurrent 2
151
Pick motor overcurrent 3
152
Skew timeout 1 - Note skewed (width sensor)
153
Skew timeout 2
154
Skew timeout 3
155
Thickness sensor timeout 1 - Double detect fault
SB-7
MODEL RL2000 U SER M ANUAL
TDM CLICK COUNTERS
Click
Count
Description
156
Thickness sensor timeout 2
157
Thickness sensor timeout 3
158
Width sensor blocked on start of dispense or learn 1
159
Width sensor blocked on start of dispense or learn 2
160
Width sensor blocked on start of dispense or learn 3
161
Note cassette not present 1
162
Note cassette not present 2
163
Note cassette not present 3
164
Unexpected note at width sensor 1 - Cassette “B” (check cassette)
165
Unexpected note at width sensor 2
166
Unexpected note at width sensor 3
167
Note not linear at trailing edge 1
168
Note not linear at trailing edge 2
169
Note not linear at trailing edge 3
170
Timeout waiting for unexpected note to clear 1
171
Timeout waiting for unexpected note to clear 2
172
Timeout waiting for unexpected note to clear 3
173
Unable to clear width sensor during reject 1 - Cassette “B” (note jam)
174
Unable to clear width sensor during reject 2
175
Unable to clear width sensor during reject 3
176
Unexpected note at thickness 1 - Cassette “B”
177
Unexpected note at thickness 2
178
Unexpected note at thickness 3
179
Leading edge timeout at channel interface
180
Trailing edge timeout at channel interface
181
Excessive skew at channel interface
182
Timeout waiting for FIFO
183
Unexpected note in extension - enable “Extension Reject” option
184
Billfish motor fault - Timing wheel, jammed notes
185
Operation timeout
186
Billfish cable error - Feedback error (electronic loop)
SB-8
lower/top feed ch.
TDM C LICK COUNTS / HARDWARE STATUS CODES / TERMINAL ERROR CODES
TDM CLICK COUNTERS
Click
Count
Description
187
Learn error
188
FIFO error
189
Timeout waiting for notes to divert
190
Unable to open process
191
Billfish entrance volt A
192
Billfish entrance volt B
193
Billfish exit volt A
194
Billfish exit volt B
195
Skew board volt A
196
Skew board volt B
197
Width sensor gain
198
Unknown
199
Unknown
200
Average width A
201
Average width B
202
Average width C
203
Average width D
204
Average thickness A
205
Average thickness B
206
Average thickness C
207
Average thickness D
208
Too few double detect samples 0
209
Too few double detect samples 1
210
Too few double detect samples 2
211
Too few double detect samples 3
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MODEL RL2000 U SER M ANUAL
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SB-10
Error
Code
0
32
Description
Recommended Action
No errors
Good operation
None
No action required. The dispenser sends this status code when a
command has been successfully executed. This status code will
appear in the electronic journal as code 32 indicating the successful
completion of a transaction.
33
Feed Failure
This error is usually associated with an empty note cassette or
currency that is in “unfit” condition.
1. Refill the cassette as needed.
2. Inspect the cassette and feed path for currency that is stuck
together or jammed.
3. If no jam is located, remove the first note from the cassette.
Purge the dispenser. Do several test dispense operations.
a. If the test dispenses are completed normally, and the return
code are correct, clear all errors and place the cash dispenser in
operation.
b. If the test dispenser fails again, try testing while pushing in on
the cassette. If it works then, the cassettes may not staying locked
in the cassettes. Determine what is causing the cassette to not stay
locked in place.
4. If the currency is in “fit” condition and the error persists,
consider replacing the cassette or the dispenser.
33
Note jammed between DDM and
Exit sensor
34
Mis-tracked note at feed
This is a double detect fault. This is a double detect fault.
1. Inspect the feed path for jammed currency. Remove jammed
currency.
2. Inspected both the feed sensor and the double detect sensor to
ensure they are not blocked and operating correctly. Clean the
sensors a needed.
3. Turn the AC power OFF for a few seconds and then back ON to
power cycle and reset the cash dispenser. Clear all errors and
perform several test dispenses. If the test dispenses are normal
and the status clears, place the cash dispenser in service. If the
error persists, replace the dispenser.
35
Mistracked note at double detect.
This status occurs when a note arrives at the double detect without
being seen by the feed sensor.
1. Inspected both the feed sensor and the double detect sensor to
ensure they are not blocked and operating correctly. Clean the
sensors a needed.
2. Turn the AC power OFF for a few seconds and then back ON to
power cycle and reset the cash dispenser. Clear all errors and
perform several test dispenses. If the test dispenses are normal
and the status clears, place the cash dispenser in service. If the
error persists, replace the dispenser.
36
Mistracked note at exit.
This status occurs when a note is detected by the exit sensor when
it should not have been. It can occur if there are notes already in
the transport before the start of a transaction or if the exit sensor is
blocked. 1. Verify that the diverter moves freely and is not binding.
If the diverter has excessive binding or appears damaged, replace
the dispenser.2. Inspect the exit area to ensure nothing is blocking
the exit sensor. Clean and verify the operation of the exit sensor.
Replace the exit sensor if defective. Otherwise, replace the
dispenser.3. Turn the AC power OFF for a few seconds and then
back ON to power cycle and reset the cash dispenser. Clear all
errors and test the dispenser with a live transaction. It the status
clears, place the cash dispenser in service. Otherwise, replace the
dispenser.
2
37
Too long at exit.
This status is reported if the exit sensor is covered for a longer that
allowed time for the current notes.
1 Inspect the note transport and delivery throat make sure all belts
are on track and there are no documents jammed in the transport
or exit areas. Place all belts on their respective rollers and gears.
Clear the jammed documents.
2. Make sure that the exit sensor is clean and operation correctly.
3. Turn the AC power OFF for a few seconds and then back ON to
power cycle and reset the cash dispenser. Clear all errors and test
the dispenser with a live transaction. It the status clears, place the
cash dispenser in service. Otherwise, replace the dispenser.
Note, if this occurs on a Mini Mech, only during a multi note
dispense, the exit sensors may have become weak. Consider
sending the dispenser to repair to have new sensors installed.
38
Blocked exit
39
Too many notes
This status appears if the exit sensor is covered or defective when
the dispenser starts.
1. Inspect the note transport make sure all belts are on track and
there is no currency jammed in the transport or exit areas. Place all
belts on their respective rollers and gears. Clear the jammed
documents.
2. Make sure that the exit sensor is clean and operation correctly.
3. Turn the AC power OFF for a few seconds and then back ON to
power cycle and reset the cash dispenser. Clear all errors and test
the dispenser with a live transaction. It the status clears, place the
cash dispenser in service. Otherwise, replace the dispenser.
Clean the all sensors. Verify that all sensors are operation correctly.
If all sensors are operation correctly, and the error persists, replace
the replace the dispenser.
42
Transport error.
This is a timing wheel or timing wheel sensor error.. 1. Inspect the
dispenser to make sure all belts are on track and in good physical
condition. Place all belts on their rollers and gears. If a belt
displays excessive wear or damage you may be able to replace it.
Otherwise, replace the dispenser.2. Verify that the DC voltages to
the dispenser are correct. Replace the power supply or dispenser
DC power if either is defective.3. Examine the timing wheel for
physical defect. Make sure the electrical connections to the timing
wheel sensor are secure and the time wheel sensor is clean.
Replace the timing wheel or the timing wheel sensors if they are
defective. Otherwise, it may be necessary to replace the
dispenser.4. Turn the AC power OFF for a few seconds and then
back ON to power cycle and reset the cash dispenser. Clear all
errors and test the dispenser by completing several TEST
DISPENSES. If the status clears and the return code are normal
place the cash dispenser in service. If these actions have no effect,
replace the dispenser.
44
Bad Roller Profile
This status is generated if the double detect is unable to calibrate.
Probable cause for this error is a faulty or uncalibrated double detect
module, or a jammed currency in the double detect.
1. Clear any jammed currency.
2. Turn the AC power OFF for a few seconds and then back ON to
power cycle and reset the cash dispenser. Clear all errors and test
the dispenser by completing several TEST DISPENSES. If the status
clears and the return code are normal place the cash dispenser in
service. If these actions have no effect, replace the dispenser.
3
45
Diverter error
This error occurs when the diverter is in the wrong position during a
dispense.
1. Inspect the feed path for any jammed notes. Remove any
jammed notes.
2. Turn the AC power OFF for a few seconds and then back on to
power cycle and reset the cash dispenser. Clear the error. Purge
the dispenser with the purge command. Complete several live
dispenses to ensure the dispenser is working correctly. If the error
persists, replace the dispenser.
46
Exit quantified
This status appears when the count at the exit is greater than the
number of documents requested.
1. A mechanical error has occurred. It may be necessary to replace
the dispenser.
47
Note missing at double detect
This status is generated if the double detect fails to detect a
document already seen by the feed sensor.
1. Inspect the transport before the double detect for jammed
currency. Clear the jammed currency.
2. Turn the AC power OFF for a few seconds and then back ON to
power cycle and reset the cash dispenser. Clear all errors and test
the dispenser by completing several TEST DISPENSES. If the status
clears and the return code are normal place the cash dispenser in
service. If these actions have no effect, replace the dispenser.
48
Reject rate exceeded.
This status is generated when there are 8 rejects during the current
dispense. It is usually caused by attempting to dispense currency
that is unacceptable or currency that has not been properly
prepared. 1. Inspect the currency for excessive wear. Remove any
unacceptable currency from the cassette. 2. Inspect the feed path
for jammed currency. Remove any jammed currency.3. Clear all
error and purge the dispenser using the purge command.4. Test
the dispenser by completing several test dispenses with the test
dispense command. If the error clears, put the cash dispenser back
in service. If these actions have no effect, replace the dispensing
mechanism.
49
Jam at exit
This status is generated when exit sensor is blocked.
1 Inspect the feed path for jammed currency. Remove any
jammed currency.
2. Clear all error and purge the dispenser using the purge
command.
3. Clean and verify the operation of the exit sensor. Replace the
exit sensor if necessary.
4. Test the dispenser by completing several test dispenses with the
test dispense command. It the error clears put the cash dispenser
back in service. If these actions have no effect, replace the
dispensing mechanism.
49
Too few notes dispensed Channel 1
50
Interference recovery
Possible damage due to static discharge
1. Check the incoming power and dispenser mechanism for proper
grounding.
2. Turn the AC power OFF for a few seconds and then back ON to
power cycle and reset the cash dispenser.
3. Clear all errors and test the dispenser by completing several test
dispenses. If the status clears and the return code are normal place
the cash dispenser in service. If these actions have no effect,
replace the dispenser.
51
Accountancy error
52
RAM error
53
EPROM error
A mechanical failure has occurred. Replace the dispensing
mechanism.
A mechanical failure has occurred. Replace the dispensing
mechanism.
A mechanical failure has occurred. Replace the dispensing
4
mechanism.
1. Check the incoming power and dispenser mechanism for proper
grounding.
2. Turn the AC power OFF for a few seconds and then back ON to
power cycle and reset the cash dispenser.
3. Clear all errors and test the dispenser by completing several test
dispenses. If the status clears and the return code are normal place
the cash dispenser in service. If these actions have no effect,
replace the dispenser
54
Operation time-out
55
RAM corruption
56
Link error
76
Communications error with EJ
95
Multiple cassettes of the same type This is a multi-cassette dispenser error.1. Verify that there is only
one of each type of cassette installed in the dispensing mechanism.
installed
2. If two or more of the same type cassette are installed, inject a
new cassette ID into one of the cassettes that is different from the
other cassette.
A mechanical failure has occurred. Replace the dispensing
mechanism.
1. Configuration jumpers may have been changed. Inspect jumper
block LK5 on the dispenser main board. There should be no
jumpers installed.
2. Turn the AC power OFF for a few seconds and then back ON to
power cycle and reset the cash dispenser.
3. If the problem persists, replace the dispensing mechanism
100
Good operation
No Action Necessary. The dispenser sends this status code when a
command has been successfully executed. This status code will
appear in the electronic journal as code 32 or 100 indicating the
successful completion of a transaction.
101
2-second timeout waiting for pick. This error is usually associated with “”unfit”” currency or an empty
(Feed failure).
cassette.
1. Refill the cassette as needed.
2. Inspect the feed path for currency that is stuck together or
jammed. If no jams are found, remove the note closest the pick
rollers in the cassette.
3. Inspect the detent clips (the clips that hold the cassette in
place). Cracked or broken clips should be replaced
4. Install the cassette. Purge the dispensing mechanism with the
PURGE command from the DIAGNOSTICS function. Test the TDM100 by completing several Test Dispenses. If the error clears, put
the cash dispenser in service.
5. If the currency is in “”fit”” condition and the error condition
persists, consider replacing the note cassette or the dispensing
mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
102
Timeout at Exit Sensor
1. Inspect for jammed currency in the feed path and at the Exit
sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command. Test the
dispensing mechanism by completing several Test Dispenses.
3. If the error clears put the Cash Dispenser into service.
Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
5
104
Unable to clear width sensor.
Remove the cassette and inspect for jammed currency in the width
sensor and at the output of the cassette. The width sensor may be
dirty. Clean the width sensor with compressed air. Purge the
dispenser using the purge command. Test the dispensing
mechanism by completing several test dispenses. If the error does
not occur again, put the cash dispenser in service. If the error
persists in may be necessary to replace either the cassette or
dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
There may be an insufficient number of notes in the cassette to
complete the requested “learn note thickness” command. Put more
currency in the cassette and repeat the “learn note thickness”
command.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
The dispensing mechanism may have corrupt software. Reset the
cash dispenser. Purge the dispenser using the purge command.
Test the dispensing mechanism by completing several test
dispenses. If the error clears put the cash dispenser into service. If
the error persists, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
105
Insufficient notes to learn from
106
FIFO error
107
Time out waiting for FIFO
108
Unexpected note at double detect, A note has been detected in the double detect sensor without being
width sensor did not detect note
detected at the width sensor first.
1. Inspect the dispensing mechanism for of damaged components
or broken wires.
2. Remove the cassette and visually inspect for loose or
disconnected connectors on both the upper and lower width sensor
printed circuit boards.
3. Ensure the ATM is mounted on a hard steady surface. Vibrations
can cause this error.
4. If there is no visible damage and the connectors are attached to
the sensor boards the best course of action is to replace the
dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
109
Time-out at Exit sensor
1. Inspect for jammed currency in the feed path and at the Exit
sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command. Test the
dispensing mechanism by completing several Test Dispenses.
3. If the error clears put the Cash Dispenser into service.
Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
110
Trailing edge time-out at exit.
1. Inspect for jammed Currency in the feed path and at the Exit
sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command.
3. Test the dispensing mechanism by completing several test
dispenses.
4. If the error clears put the cash dispenser into service. If the
error persists, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
6
111
112
113
114
115
Diverter timeout
Inspect for jammed currency at the diverter. Remove jammed
currency.
2. Verify that all access panels are closed and secured. Clear the
error. Test the dispenser by completing several test dispenses.
3. If the error clears, put the cash dispenser in service.
4. Verify clearance at the diverter. If the test dispenses pass, but
the error returns upon live dispenses, do dispenses with the vault
door open. If it works with the door open, remove obstruction
causing the diverter to contact the vault door.
5. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
Timeout waiting for leading edge at A note that was expected to be seen at reject sensor was not
reject
detected at the reject sensor.1. Inspect for jammed currency in the
transport path between the width sensors and the reject sensor.
Remove jammed currency. 2. Verify that all access panels are
closed and secured. Clear the error. Test the dispenser by
completing several test dispenses. 3. Verify clearance at the
diverter. If the test dispenses pass, but the error returns upon live
dispenses, do dispenses with the vault door open. If it works with
the door open, remove obstruction causing the diverter to contact
the vault door.4. If the error clears, put the cash dispenser in
service. 5. If these actions have no effect on dispenser operation,
replace the dispenser mechanism.Note: Dispenser Status (Click
Counts) should be run and available before contacting Tech Support
Timeout waiting for trailing edge at 1. Inspect for a jammed currency in the reject sensor.
reject
2. Verify that all access panels are closed and secured. Ensure the
reject bin is empty, or that there is enough room for the rejects and
test notes to fall into the reject bin. Reset the cash dispenser.
Clear the error. Test the dispenser by completing several test
dispenses.
3. If the error clears, put the cash dispenser in service.
4. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
Exit blocked during purge
1. Inspect the dispensing mechanism for jammed currency at the
exit sensor. Clear any jammed currency.
2. Clean the exit sensor using a soft brush and a vacuum cleaner.
Reset the cash dispenser. Clear the error.
3. Test the dispenser by completing several test dispenses.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
Diverter timeout on purge
1. Inspect the dispensing mechanism for jammed currency at the
diverter. Clear any jammed currency.
2. Make sure the shelf that the dispenser is mounted on is level and
seated at all four corners.
3 Make sure the diverter moves freely.
4. Reset the cash dispenser. Clear the error.
5. Test the dispenser by completing several test dispenses. If the
error clears, put the cash dispenser in service.
6. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
7
116
Motor Fault
117
Timeout waiting for note to divert
118
Exit sensor blocked on start of
dispense or learn
119
Diverter in dispense position on
start of dispense or learn
121
Note cassette not present
122
Unexpected note at exit
123
Hardware Error
124
Diverter moved to exit position
during reject purge
1. Inspect for jammed currency in the feed path and at the Exit
sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command. Test the
dispensing mechanism by completing several Test Dispenses.
3. If the error clears put the Cash Dispenser into service.
Otherwise, replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
1. Inspect for jammed currency at the Exit. Remove jammed
currency.
2. Verify that all access panels are closed and secured.
3. Use a soft brush and vacuum cleaner to clean the exit sensor.
4. Clear the error. Test the dispenser by completing several test
dispenses.
5. If the error clears, put the cash dispenser in service.
6. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
1. Inspect for jammed currency at the Diverter. Remove jammed
currency.
2. Check the operation of the diverter solenoid.
3. Verify that all access panels are closed and secured. Clear the
error. Test the dispenser by completing several test dispenses.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
1. Purge the dispenser using the purge command from diagnostic
menu.
2. Test the dispenser by completing several test dispenses. If the
error clears, put the cash dispenser in service.
3. If these actions have no effect on dispenser operation, replace
the dispenser mechanism and/or the note cassette.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
1. Purge the dispenser using the purge command from diagnostic
menu.
2. Test the dispenser by completing several test dispenses. If the
error clears, put the cash dispenser in service.
3. If these actions have no effect on dispenser operation, print a
dispenser status report, scan the click count history, starting at the
bottom. Find the first occurrence of “116”. The next entry, below
116 is the Hardware Status. Look up the definition on the Hardware
Status listing.
4. If problems still persist, replace the dispenser mechanism and/or
the note cassette.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
1. Inspect for a currency jam at the diverter.
2. Verify that the diverter moves freely.
3. Test the dispenser by completing several test dispenses.
4. If the error clears, put the cash dispenser in service.
5. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
8
125
Initial status check failed
1. Reset the cash dispenser. Clear the error.
2. If the error persists replace the dispensing mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
126
Diverter moved to reject position
during dispense
Inspect for a note jam at the diverter. Verify that the diverter
moves freely. Test the dispenser by completing several test
dispenses. If the error clears, put the cash dispenser in service. If
these actions have no effect on dispenser operation, replace the
dispenser mechanism. Note: Dispenser Status (Click Counts)
should be run and available before contacting Tech Support
127
Jam in TDM extension
1. Inspect for a currency jam at in the extension.
2. Test the dispenser by completing several test dispenses.
3. If the error clears, put the cash dispenser in service.
4. If these actions have no effect on dispenser operation, replace
the dispenser mechanism.
Note: Dispenser Status (Click Counts) should be run and available
before contacting Tech Support
128
Error in reply from the dispenser
mechanism
1. Verify that the power supply is operating and the DC voltages
being supplied to the main board and dispenser are correct. Seat
connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic
journal to dispenser cables securely seated at both ends of the
cable. The cables may be defective.
3. Other components that may cause this error are the main board
or the dispensing mechanism.
129
No response from the dispenser
mechanism
1. Verify that the power supply is operating and the DC voltages
being supplied to the main board and dispenser are correct. Seat
connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic
journal to dispenser cables securely seated at both ends of the
cable. The cables may be defective.
3. Other components that may cause this error are the main board
or the dispensing mechanism.
130
Command not acknowledged by
the dispenser mechanism
1. Verify that the power supply is operating and the DC voltages
being supplied to the main board and dispenser are correct. Seat
connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic
journal to dispenser cables securely seated at both ends of the
cable. The cables may be defective.
3. Other components that may cause this error are the main board
or the dispensing mechanism.
131
CTS (Clear To Send) line from the 1. Verify that the power supply is operating and the DC voltages
dispenser is not active.
being supplied to the main board and dispenser are correct. Seat
connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic
journal to dispenser cables securely seated at both ends of the
cable. The cables may be defective.
3. Other components that may cause this error are the main board
or the dispensing mechanism.
132
Status reports bad double detect in 1. Remove the cassette and inspect the dispenser’s feed path for
jammed currency and other debris in the double detect assembly.
last dispense
Replace the cassette.
2. Reset the Cash Dispenser by turning OFF the AC power switch
for a few seconds and switching it back ON. Clear the error. Purge
the dispenser using PURGE command. Complete several Test
Dispenses to verify correct operation.
3. If the problem persists, replace the dispensing mechanism.
9
133
+5 VDC not present on carrier
detect
134
Exit blocked as reported by status 1. Inspect the feed path and exit sensor for jammed currency and
check
broken components. The exit sensor may be dirty. Clean as
needed with soft brush and vacuum cleaner.
2. Reset the cash dispenser by turning OFF the AC power switch for
a few seconds and switching it back ON. Clear the error. Purge the
dispenser with the purge command. Verify correct operation with a
live transaction.
3. If the problem persists, replace the dispensing mechanism.
Feed sensor blocked as reported by 1. Inspect the feed path and Feed sensors for jammed currency and
status check
broken components. The feed sensors may be dirty. Clean as
needed with soft brush and vacuum cleaner.
2. Reset the Cash Dispenser by turning OFF the AC power switch
for a few seconds and switching it back ON. Clear the error. Purge
the dispenser with the purge command.
3. Complete several test dispenses to verify correct operation. If
the problem persists, replace the dispensing mechanism.
135
1. Verify that the power supply is operating and the DC voltages
being supplied to the main board and dispenser are correct. Seat
connectors or replace the power supply as needed. 2. Verify that
main board to electronic journal and the electronic journal to
dispenser cables securely seated at both ends of the cable. The
cables may be defective. 3. Other components that may cause this
error are the main board or the dispensing mechanism.
136
Modem initialization failed
1. Reset the Cash Dispenser by turning OFF the AC power switch
for a few seconds and switching it back ON.
2. If the problem persists, remove the main board and replace the
modem.
3. If replacing the modem does not correct the problem, replace
the main board.
138
Printer failed while printing to the
receipt printer
1. Verify that there is paper in the printer. Replenish paper as
needed. Refer to Section 5 of the RL5000 Service Manual or the
RL5000 Quick Reference Guide for instructions.
2. Release the printer locking screw. Open the printer support
bracket and verify that there are no jams in the printer or the paper
path. Verify the blue lever on the left side of the printer in the print
position.
3. Inspect the cable supplying DC power from the power supply to
the printer. Make sure it is connected to CN1 on the printer control
board. Verify that all DC voltages applied to the printer control
board are correct. If the voltages are not within tolerance, the cable
or power supply may be defective.
4. Inspect the printer data cable for damage. Make sure it is
seated at the main board and at the printer control board at CN6.
5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make
sure they are seated at the printer control board and not damaged.
6. If the voltages are correct, and the cables are undamaged and
correctly connected, causes of this error may be a defective cable, a
defective printer, printer control board, or the main board.
10
139
140
141
Printer controller not responding to 1. Verify that there is paper in the printer. Replenish paper as
commands
needed. Refer to the appropriate Service Manual or Quick
Reference Guide for instructions.2. On all models other then 96XX,
Release the printer locking screw. Open the printer support bracket
and verify that there are no jams in the printer or the paper path.
Verify the blue lever on the left side of the printer in the print
position.3. Inspect the cable supplying DC power from the power
supply to the printer. Make sure it is connected to CN1 on the
printer control board. Verify that all DC voltages applied to the
printer control board are correct. If the voltages are not within
tolerance, the cable or power supply may be defective.4. Inspect
the printer data cable for damage. Make sure it is seated at the
main board and at the printer control board at CN6. 5. Inspect the
cables connected to CN2, CN3, CN4, and CN5. Make sure they are
seated at the printer control board and not damaged. 6. If the
voltages are correct, and the cables are undamaged and correctly
connected, causes of this error may be a defective cable, a defective
printer, printer control board, or the main board.7. On 96XX
models, open the printer access latch and inspect for jams and
blockage. 8. . Inspect the cable supplying DC power from the
power supply to the printer. Make sure it is connected to CN1 on
the printer control board. Verify that all DC voltages applied to the
printer control board are correct. If the voltages are not within
tolerance, the cable or power supply may be defective.9. Verify all
connections to the printer controller. 10. Inspect the printer data
cable for damage. Make sure it is seated at both the printer
controller and the keypad - SPED board – Visa EPP jumper board.
11. If the voltages are correct, and the cables are undamaged and
correctly connected, causes of this error may be a defective cable, a
defective printer, printer control board, or the main board.
Time-out waiting for printer to be 1. Verify that there is paper in the printer. Replenish paper as
ready
needed. Refer to Section 5 of the RL5000 Service Manual or the
RL5000 Quick Reference Guide for instructions.
2. Release the printer locking screw. Open the printer support
bracket and verify that there are no jams in the printer or the paper
path. Verify the blue lever on the left side of the printer in the print
position.
3. Inspect the cable supplying DC power from the power supply to
the printer. Make sure it is connected to CN1 on the printer control
board. Verify that all DC voltages applied to the printer control
board are correct. If the voltages are not within tolerance, the cable
or power supply may be defective.
4. Inspect the printer data cable for damage. Make sure it is
seated at the main board and at the printer control board at CN6.
5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make
sure they are seated at the printer control board and not damaged.
6. If the voltages are correct, and the cables are undamaged and
correctly connected, causes of this error may be a defective cable, a
defective printer, printer control board, or the main board.
Paper jam reported by the
1. Release the printer locking screw. Open the printer support
controller during status check.
bracket and verify that there are no jams in the printer or the paper
path. Verify the blue lever on the left side of the printer in the print
position.
2. Release the printer locking screw. Open the printer support
bracket and verify that there are no jams in the printer or the paper
path. Verify the blue lever on the left side of the printer in the print
position.
3. Inspect the cable supplying DC power from the power supply to
the printer. Make sure it is connected to CN1 on the printer control
board. Verify that all DC voltages applied to the printer control
board are correct. If the voltages are not within tolerance, the cable
or power supply may be defective.
4. Inspect the printer data cable for damage. Make sure it is
seated at the main board and at the printer control board at CN6.
5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make
sure they are seated at the printer control board and not damaged.
f h
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bl
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11
6. If the voltages are correct, and the cables are undamaged and
correctly connected, causes of this error may be a defective cable, a
defective printer, printer control board, or the main board.
142
Dispenser returns bad command
error.
1. Verify that the power supply is operating and the DC voltages
being supplied to the main board and dispenser are correct. Seat
connectors or replace the power supply as needed. 2. Verify that
main board to electronic journal and the electronic journal to
dispenser cables securely seated at both ends of the cable. The
cables may be defective. 3. Other components that may cause this
error are the main board or the dispensing mechanism.
144
No reply from the electronic
journal.
145
Error in reply from the electronic
journal
1. Inspect main board to electronic journal (EJ) communication
cable for damage. Make sure the connectors are seated securely on
the main board and on the electronic journal.
a. When troubleshooting the 8100, 9100, RL and RT be aware that
the electronic journal is built into the main board of the dispenser.
b. On all 8100/9100 machines, ensure the EJ data cable is
connected to the lower RJ-45 data port on the 9100 main board.
The upper RJ-45 port is used for downloading software only. Note,
if the EJ is connected to the load port of the 9100 main board,
permanent damage may result.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
12
146
No reply from command to
electronic journal
147
Error in reply from electronic
journal.
148
Write to electronic journal failed
149
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal. 2. If it is necessary to check
continuity of the cable assembly, refer to the appropriate ATM
Service Manual for pin out of the cable assembly. 3. Inspect
electronic journal to dispenser communication cable for damage.
Make sure the connectors are seated securely on the main board
and on the electronic journal. 4. If it is necessary to check
continuity of the cable assembly, refer to the appropriate ATM
Service Manual for pin out of the cable assembly. 5. If the cables
are undamaged, the main board or electronic journal may be
defective.
Most probable cause, the electronic journal is full. State by verify if
this is associated with error code 151. If so, work to resolve error
code 151.
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
Read from electronic journal failed 1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
13
150
Status command to journal failed
151
Electronic journal full
152
Electronic journal corrupt
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
The electronic journal on 8-bit machines (9600, 9700, and 9100)
can store as many as 2400 records. The journal on these machines
should be printed on a regular basis (i.e. when completing a
cassette close function.) to keep it from filling up. If the journal
becomes, full the only way it can be cleared and have a copy of it
records is to print to the receipt printer or download the journal to
the Triton Connect host. On 32-bit machines (RL’s, FT's, RT’s) the
electronic journal can store as many as 32,768 records, it is
recommended that you do not print the journal. Instead, save the
journal to an external USB storage device or download to Triton
Connect. Once records have been viewed or saved, they need to be
marked as audited. Audited records can then be archived to an
external device or deleted. (Note: Records can be archived to the
internal flash. Doing this will not clear any available memory, and
will not aid in clearing Error Code 151.) Below are steps to take to
clear Error code 151 on 32-bit machines:1. View Unaudited
Records. Once they are displayed on the screen, print or save them
to an external device. When done chose, marked as audited. 2.
Download to Triton Connect. Ensure they are marked as audited.3.
Choose Clear Journal. Once you have completed one of the above
steps, the records have been marked as audited, but they are still
taking up memory space. They now need to be deleted or archived
to an external USB Storage device.4. Select Archive / Delete
Journal. 5. Choose archive to external USB storage device or
delete. Choosing Internal Flash will not aid in clearing Error Code
151.Warning: If delete is chosen, the records will be permanently
deleted. Note: Turning on auto archive will eliminate the need to
archive the records in the future. The recommended setting for
Auto Archive is None / 1 Meg / 14 days. Keep in mind that no files
will be deleted or archived until they have been audited.
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to Appendix B for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly,refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
14
153
Electronic journal mode
154
Unknown electronic journal status 1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
Electronic journal modify record
1. Inspect main board to electronic journal communication cable for
failure
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal. 2. If it is necessary to check
continuity of the cable assembly, refer to Appendix B for pin out of
the cable assembly. 3. Inspect electronic journal to dispenser
communication cable for damage. Make sure the connectors are
seated securely on the main board and on the electronic journal.4.
If it is necessary to check continuity of the cable assembly, refer to
Appendix B for pin out of the cable assembly 5. If the cables are
undamaged, the main board or electronic journal may be defective.
155
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to Appendix B for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to Appendix B for pin out of the cable assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
156
Cassette out of service.
This occurs when the last cassette has been taken out of service.
Cassettes are taken out of service because of feed failures or
excessive rejects.
1. Inspect cassettes. Fill if needed. If they are not empty, see
corrective action for Error Code 33.
2. If excessive rejects are suspected, see corrective action for Error
Code 48.
3. Place cassettes in service.
157
Erase command to electronic
journal failed
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
15
158
Format command to electronic
journal failed
159
Electronic journal test feature
failed
160
Electronic journal set featured
failed
161
Electronic journal clear feature
failed
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal. 2. If it is necessary to check
continuity of the cable assembly, refer to the appropriate ATM
Service Manual for pin out of the cable assembly. 3. Inspect
electronic journal to dispenser communication cable for damage.
Make sure the connectors are seated securely on the main board
and on the electronic journal.4. If it is necessary to check continuity
of the cable assembly, refer to the appropriate ATM Service Manual
for pin out of the cable assembly 5. If the cables are undamaged,
the main board or electronic journal may be defective.
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to Appendix B for pin out of the cable assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
16
162
163
164
Electronic Journal get serial
number failed
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
Terminal did not answer. This is a 1. This error is not displayed at the cash dispenser. The Triton
Triton Connect error.
Connect Host Computer generates the error when the terminal does
not respond to a telephone call from the Triton Connect Host
Computer.
2. The cash dispenser may be turned OFF, the modem may be
defective, or the telephone line may be shared with another device
that connects to the line before the cash dispenser. Additionally,
the Triton Connect feature may be disabled at the Cash Dispenser.
Terminal did not return call. Triton This error is not displayed at the Cash Dispenser. The Triton
Connect error.
Connect Host Computer generates this error when a terminal does
not return a call to the Triton Connect Host Computer as requested.
The modem may be defective.
165
Electronic journal not present
1. Inspect main board to electronic journal communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
2. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly.
3. Inspect electronic journal to dispenser communication cable for
damage. Make sure the connectors are seated securely on the main
board and on the electronic journal.
4. If it is necessary to check continuity of the cable assembly, refer
to the appropriate ATM Service Manual for pin out of the cable
assembly
5. If the cables are undamaged, the main board or electronic
journal may be defective.
1. Open the Security Cabinet and inspect the cash dispenser for
broken parts. Replace the dispenser if it is broken. Check for and
clear any foreign matter the note path.
2. Reset the Cash Dispenser by turning OFF the AC power switch
for a few seconds and switching it back ON.
3. Replace the dispenser if the error persists.
166
Bad dispense
167
Reported low cash to Triton
Connect
This is an indication that the cash in the cassette has gone below
the threshold level set in the terminal configuration. This is a
warning message that will not put the cash dispenser out of service.
168
Software download to terminal
failed.
This is a Triton Connect error. Consult
17
182
Currency cassette low. Valid for
SDD and GND mechanisms only.
With the low currency feature enabled, this error condition will occur
before the cassette is actually empty. There should be about 1/4
inch of currency (approximately 60 bills) in the cassette when the
error is detected. To clear an Error 182:
1. Reset the cash dispenser by switching the main power switch
OFF for a few seconds and then switching it back ON.
2. Remove the cassette from the dispensing mechanism.
3. Press the reset error key.
4. Refill and install the cassette in the dispensing mechanism.
5. When the low currency function is disabled, the dispenser will
dispense every note in the cassette then go “out of service” for an
error code 33 (feed failure).
183
Receipt printer paper is low
185
Telephone number not configured
1. Install a new roll of paper if needed.
2. If this does not correct the problem, verify that the paper low
sensor is correctly attached to the paper bracket and that the cable
between the paper low paper feed assembly and the docking
assembly is undamaged and securely connected at both ends.
3. The paper low sensor may be dirty and require cleaning.
4. Otherwise, the possible causes of the problem may be a
defective paper low sensor, cable, docking assembly or. A
temporary fix to this problem may be to set the “low receipt paper”
parameter to “in service” so that the terminal software does not
read the input from the low paper sensor. When this is done, the
terminal will operate normally until it is completely out of paper.
Then it will go “out of service”” for and error code 195 “out of
paper”.
Enter Management Functions and configure the telephone number.
186
Bill Size not configured
187
Maximum withdrawal not
configured
188
PIN working key not configured
189
Terminal ID not configured
190
PIN Master key not configured
191
Feed Failure
This value is factory defaulted to $0.00. Allowable bill sizes are 5,
10, 20, 50, and 100. Enter the Management Functions and
configure the bill size.
Enter the management functions and configure the “multiple
amount” parameter. The maximum withdrawal cannot exceed 50
time the denomination of the bill size in the cassette.
Enter the management functions and configure (download) the
working key.
Enter the management functions and configure the “terminal ID”
number.
Enter the management functions and configure the “PIN master
key”.
Note: This error code is often caused by a SPED tamper. If you
suspect SPED tamper or Error code 205, see the corrective action
for Error Code 205.
This error is usually associated with an empty note cassette or
currency that is in “unfit” condition.
1. Refill the cassette as needed.
2. Inspect the cassette and feed path for currency that is stuck
together or jammed.
3. If no jam is located, remove the first note from the cassette.
Purge the dispenser. Do several test dispense operations.
a. If the test dispenses are completed normally, and the return
code are correct, clear all errors and place the cash dispenser in
operation.
b. If the test dispenser fails again, try testing while pushing in on
the cassette. If it works then, the cassettes may not staying locked
in the cassettes. Determine what is causing the cassette to not stay
locked in place.
4. If the currency is in “fit” condition and the error persists,
consider replacing the cassette or the dispenser.
18
192
Communication error
1. Enter management functions and verify that all terminal
parameters have been entered correctly.
2. Verify that the telephone line is operational.
3. Reset the Cash Dispenser by turning OFF the AC power switch
for a few seconds and switching it back ON. Clear the error.
4. If the error persist, possible causes may be the modem or main
board assembly.
194
An Attempt to Dispense is made
the Cassettes are not Locked
195
Receipt printer out of paper
196
Card reader error
This is more of a status code then an error code. A dispense
command was sent to the dispenser when no cassettes are locked
or they are not in service.
1. If working with an 8100, print a test receipt printer, Verify that
the A cassette is in service. If not, place in service using the
Cassette Service menu option. Purge then test dispense. If they
pass, clear the error and place the ATM in service.
2. If working with a 9100, print a test receipt printer. Verify the
“Cassette Summery”. It should say Cassette A, B, C or D. Below
Cassette Service on the receipt, verify that the cassette listed in
Cassette Summery, is In Service. If not, place in service using the
Cassette Service menu option. Purge then test dispense. If they
pass, clear the error and place the ATM in service.
3. If working with a 96XX or 97XX ATM, with an NMD dispenser,
lock the cassettes, then print the test receipt printer. Verify the
“Cassette Summery”. It should say Cassette A, B, C or D. Below
Cassette Service on the receipt, verify that the cassette listed in
Cassette Summery, is In Service. If not, place in service using the
Cassette Service menu option. Purge then test dispense. If they
pass, clear the error and place the ATM in service.
4. If working with an RL, FT or RT use The Cassette Parameters
menu to lock the cassettes on an NMD dispenser, then verify the
cassette name and status. Once the cassettes are in service, purge
and test dispense. If they pass, clear the error and place the ATM in
service.
5. If any of the above steps fail, there should be an error code
displayed. Reference the error accordingly.
1. Replenish the paper. Reset the Cash Dispenser by turning OFF
the AC power switch for a few seconds and switching it back ON.
Clear the error. 2. Make sure that the ribbon cable from the
docking station to the low paper sensor assembly is fastened at both
ends of the cable and the orientation of the cable is correct. 3. If
the error persists, possible causes of the problem may be the low
paper sensor assembly, the docking station, the main board, or
cables.
1. Inspect the card reader assembly. Make sure that there is no
foreign material in the card slot.
2. Clean the card reader assembly with a cleaning card.
3. Make sure the ribbon cable from the docking station to the card
reader is fastened at both ends of the cable and the orientation of
the cable is correct.
4. If the error persists, replace the card reader
203
SPED keypad is not replying to
main board
Status valid only for units with SPED keypad device installed.
1. Make sure the battery is seated secure in the battery holder.
2. Make sure the tamper screw is secure to the SPED Module. Reset
the Cash Dispenser by turning OFF the AC power switch for a few
seconds and switching it back ON. Clear the error.
3. If the error persists, replace the SPED keypad module.
205
SPED keypad reported tamper
condition
Status valid only for units with SPED keypad device installed. Make
sure the battery is seated secure in the battery holder. Make sure
the tamper screw is secure to the SPED module. Reset the cash
dispenser and clear the error. If the error persists, replace the
SPED keypad module.
19
206
SPED keypad could not perform a
successful command within
SPED_MAX_ATTEMPTS tries
Status valid only for units with SPED keypad device installed. Reset
the cash dispenser and clear the error. If error persists, replace the
SPED keypad module.
207
SPED not detected
210
Dispenser type unknown
This Error/Status Code is valid for units with SPED keypad device
installed.
1. Check the cable and connections from J7A on the docking station
to the SPED board.
2. Verify that the SPED board has the correct DC voltages applied
to it.
3. If the DC voltages applied to the SPED board correct and the
cables are in good condition and seated properly, replace the SPED
board.
See Error Code 130
231
Card Reader Error (Smart Card)
233
Smart Card Reader not installed
236
Failed to make connection to
TCP/IP host
237
TCP/IP device failed
238
Power failure during dispense
A reset has occurred in the middle of a dispense.
1. This can be confirmed by referencing the electronic journal.
Look for a reset entry directly after an incomplete transaction.
2. If resets are suspected, determine what could have caused the
main board to reset. Suspect the ATM power supply, incoming
power, the dispenser software or the main board / CPU.
239
SPED serial number change
The serial number stored in the software does not match the serial
number of the VEPP.
1. Either the VEPP was changed or the software was reloaded, such
as when you do a VEPP upgrade, or if the VEPP was changed.
2. Can only be cleared in Diagnostics>Keypad>Clear Tamper. On
an 8 bit machine, such as 9100 or 9600, choose
Diagnostics>More>More Keypad>Clear Tamper.
240
SPED Self Test Error
The SPED has returned an error during self test.
1. Reset the error. If error fails to reset, or the error reoccurs in a
short amount of time, consider replacing the SPED.
241
SPED Warning: Self Test error, low See Error Code 240
battery
242
Stuck key
The main board does not see any activity on the TCP-IP
Communication.
1. If you are not using TCP-IP / Ethernet for transactions or Triton
Connect, ensure you do not have TCP-IP selected for any option in
processors, communications or Triton Connect.
2. Verify the quality of your incoming TCP-IP connection and your
TCP-IP configuration.
3. Suspect the main board, the TCP-IP connection device (Quad
Port Board in 96XX, Docking board on RL, FT or RT) or the TCP-IP
equipment.
Out going commutations seems to be successful, but there is not
returning communications. 1. Start by verify your communications
settings and external TCP-IP equipment. 2. Verify the quality of
your incoming TCP-IP connection and your TCP-IP configuration.3.
Suspect the main board, the TCP-IP connection device (Quad Port
Board in 96XX, Docking board on RL, FT or RT) or the TCP-IP
equipment.
20
243
Unable to display user defined
surcharge screen
244
Min. partial dispense enabled with
no doc count
245
Min. partial dispense enabled with
no usable bills
246
SPED password must be changed
The Master password must be changed from its default.
300
Successful Command
The NMD dispenser sends this status code when a command has
been successfully executed. This status code will appear in the
electronic journal as code 300 indicating the successful completion
of a transaction. When performing a “purge” or “test dispense”
operation the return code will be “0” in the first digit returned by the
dispenser. It will be display as the hexadecimal number “30” when
running the dispenser with the NMD test software.
301
Low level in cassette
302
Empty cassette
303
Lifts are down
This error code is returned by the dispenser when the number of
notes in one or more of the cassettes is below a preset level,
indicating the low level sensor in the note cassette has been
activated. This occurs when the currency in any cassette reaches a
thickness of approximately 25-35 mm. This is a warning message.
It will not place the cash dispenser “out of service”. This condition
is also displayed on the configuration summary printout under
“dispenser” as a lower case a, b, c, or d for the cassette in the low
currency condition. Otherwise, the error code for cassettes not in a
low currency condition would normally be upper case characters A,
B, C, or D. Remove and fill the affected cassette using normal
procedures. Refilling may be delayed for several transactions if the
error code is the first warning that the cassette is nearly empty.
However, actions to fill the cassette should be taken as soon as
possible.
This error code is generated when a cassette is empty or when it
attempts to dispense and fails to pick. With Note Feeder 100 and
101 there is an empty sensor that check for notes in the cassettes
with an optical sensor. Note Feeder 200 does not have this sensor.
Either version of Note Feeder will report this error if there is a pick
failure. The cash dispenser will attempt to complete the transaction
from other cassettes. If the requested amount cannot be
dispensed, the customer will receive the cash that can be dispensed.
The transaction will be completed with the customers’ receipt
indicating the amount of cash actually received. The cash dispenser
will then attempt to complete a Reversal Transaction to notify the
financial institution of the error.
1. This error alone will not put the cash dispenser “out of service”.
It will cause that cassette to be taken “out of service”. The cash
dispenser will only be placed “out of service” when all cassettes are
out of service”.
2. Remove and refill the affected cassette using normal
replenishment procedures.
This error code is generated when a cassette is not open (locked)
and any command other than open cassettes, reset, and close
cassettes are sent to the system. It is feasible that this error code
could be generated even if the lifts are in the up position. This will
occur if the machine is switched off and on during normal daily
operation. This is done to indicate that the power has been off.
1. Clear this error code by restarting the cash dispense or by
unlocking and locking the cassettes.
2. If the error recurs, a faulty cassette, note feeder or CMC module
may be cause the problem.
21
304
Rejected notes
This error code indicates that notes were rejected during the
transaction or test dispense operation. This is a warning message
there is no action required.
305
Diverter failure
This error code indicates that the system has recognized a
document intended for the reject vault has reached the note
transport sensor. The most probable cause is either mechanical or
electrical failure of the note diverter in the note transport module.
This error will place the cash dispenser “out of service”. 1. Inspect
the note diverter in the note transport module. Verify that there are
no documents jammed in the note diverter area. Make sure the
note diverter moves freely. Check to make sure that cables
connecting the note transport and the CMC module are not
damaged. Make sure all connectors attached to the CMC are seated
in their receptacles. 2. Remove and empty the reject vault. Install
the Reject Vault. Purge the dispensing mechanism. Complete
several test dispenses. If the error does not repeat again, complete
a live dispense to verify the note diverter moves the currency to the
exit position. 3. If the error reoccurs the most likely causes of the
problem may be note transport or CMC.
306
Failure to feed.
307
Transmission Error
308
Illegal command or command
sequence
There are several possible reason for this error code being
generated. One cause is that the note feeder fails to feed notes.
Another cause is that there are to many single rejected notes in the
transactions.
1. Check the condition of the currency to ensure is fit for
dispensing.
2. Verify that the cassettes are operation correctly. Replace
cassette as needed.
3. Check the operation of the note feeder sensors. Clean the note
feeder sensors and needed.
4. Replace the noted feeder or note feeder controller as necessary.
This error code occurs when the message received by the dispenser
is incorrect. The reason that the error code is generated is the
detection of an This error code occurs when the message received
by the dispenser is incorrect. The reason that the error code is
generated is the detection of an incorrect LRC character or a parity
error.
1. Inspect all communication cables to make sure they are not
damaged and are properly connect to their termination points.
2. Restart the cash dispenser. Reset the dispenser and try to
complete a test dispense.
3. If the error code is reported again, replace the CMC module.
Otherwise, put the cash dispenser into service.
This error occurs when the logical sequence of the commands sent
to the dispenser is not the one expected by the system. Examples
of this are two move commands sent one after another or a deliver
command that is sent without a previous move command.
1. Inspect all communication cables to make sure they are not
damaged. Make sure all cables are properly connected.
2. Reset the dispenser and try to send the command that caused
the error code.
3. If the error code is reported again, replace the CMC module.
22
309
Jam in Note Qualifier
This error code is generated when the note transport sensor does
not detect a note that was detected by the note qualifier. This may
be due to jammed documents in the transport path between the
note qualifier and the note diverter. This error code will place the
cash dispenser “out of service”. 1. Inspect the documents in each
cassette to insure they are in fit condition. Make sure that note
qualifier and the note transport modules are mechanically aligned.
Play close attention to the gears where the Note Qualifier and Note
Transport meet. 2. Open all access panels and inspect for jammed
documents in note path between the note qualifier and note
transport. Remove the jammed documents as needed. 3. Inspect
the note qualifier and note transport for broken components (belts,
gears, cables, or sensors). 4. Inspect the note diverter for proper
operation and damage. 5. Replace the note qualifier or note
transport if the problem persists.
310
Cassette not properly installed.
This error code occurs when documents are requested from a
cassette that is not present or is not open. This error code will place
the cash dispenser in an “out of service” condition.
1. Verify the physical presence of each cassette. If present,
“unlock” and remove each cassette from its feed channel. Put the
cassettes back into its feed channel. Lock the cassettes.
2. Clear the error and perform a test dispense. If the error is
repeated, proceed to the next paragraph. If the error does not
show again put the cash dispenser back into service.
3. Verify that the identity of each cassette can be read through
read cassette ID function. Cassettes with no identity must be
injected with a new cassette ID.
4. If a cassette cannot be injected with a new ID, verify that the
cable between the top feed channel and the CMC is in good
condition and connected at both ends.
5. Try to inject an ID into another cassette. If the inject cassette
ID function works on a different cassette. Then the original cassette
is faulty. If the inject cassette ID function fails on a different
cassette the CMC is defective.
311
Config record size invalid
312
No notes retracted
313
Cassette hopper map invalid
314
Dispenser offline - cannot resolve
dispense count
315
Reject vault not properly installed
This error code appears after the retract command is issued. This is
a warning code only no action is required.
This error code occurs when one cassette has no cassette ID, or it
has an ID that is incompatible with this cash dispenser.
1. Using inject cassette ID, send a new cassette ID to any cassette
that is suspected until you have verified the ID of all cassettes
2. If one or more cassette can not have an ID resent, that cassette
is suspect.
This error code is generated when the reject vault is not present or
not properly installed. Attempting to operate the cash dispenser
without the reject vault will normally cause it to go to an “out of
service” condition. 1. Make sure the reject vault is installed
correctly. Note: a common mistake with the NMD 50 is to tuck the
green handle under the reject vault. This handle should just dangle.
2. Inspect the reject vault present sensor visually for proper
operation. 3. Use the cash dispenser diagnostic functions to check
the electrical operation of the sensor. 4. If the sensor is properly
connected and operating correctly the CMC module may be
defective. If the sensor is not operating normally, replace the note
transport module.
23
316
Delivery failure.
This error code is generated by the system when the bundle carrier
unit fails to move the note from the home position to the delivery
throat.
1. Inspect the transport path for damage.
2. Inspect the bundle carriage unit for proper alignment in the
transport path.
3. Inspect the bundle carriage power connection at the CMC or Note
Stacker Controller.
4. Reset the error code and utilize the dispenser diagnostic purge
and test dispense functions to verify operation.
A reject command/movement failed. This may be a single or bundle
reject failure. The bundle carriage unit failed to move from the
home position to the reject position, back to the home position.
1. Inspect the note diverter for single reject failures.
2. Inspect the bundle carriage unit for bundle failures.
3. Inspect the transport path for damage.
4. Inspect the bundle carriage unit for proper alignment in the
transport path.
5. Inspect the reject cassette. Consider replacing the reject vault
6. Inspect the bundle carriage power connection at the CMC or Note
Stacker Controller.
7. Reset the error code and utilize the dispenser diagnostic purge
and test dispense functions to verify operation.
8. This can be an electrical or mechanical failure, including the
reject vault, the stacker unit, the note stacker controller or the CMC.
317
Reject failure
318
Too many notes requested
This error code occurs while running the dispenser on the NMD test
software and when too many notes are requested during a dispense
command. The maximum number of notes that can be dispensed
from the dispenser during a transaction is defaulted to fifty. Retry
the test operation and request fifty or fewer notes.
319
Jam in note transport
320
Reject cassette almost full
This error code is generated when a document from a note feeder
fails to reach the note qualifier with in a specified time. This failure
may be caused by a blockage in the transport path between the
note feeder and the note qualifier, or if a document passes through
the note qualifier unseen. This error code will cause the cash
dispenser to go “out of service”.
1. Check the cassettes. Make sure they are not overfilled. Make
sure the documents are fit condition.
2. Open all access panels and remove any jammed documents from
the transport path. Inspect the note feeders and note qualifier for
damage.
3. Restart the cash dispenser. Reset the error. Complete several
test dispenses. If the test dispenses are normal and the error does
not show again, the cash dispenser may be returned to service. If
the error recurs, change the note feeder for the affected channel.
This error code is generated when the number of reject events
exceeds 37 events. Error code 320 will not put the cash dispenser
“out of service”. It is not displayed directly to the operator or
customer. The error code will be sent to the Triton Connect host if
Triton Connect feature is enabled. It will also be stored as part of
the transaction data in the electronic journal. 1. The reject vault
should be emptied as soon as possible in order to avoid an “out of
service” condition that occurs when the number of reject events
reaches 50. The reject event counter can be reset by removing the
reject vault from the dispenser and then putting it back into the
dispenser while power is applied to the dispenser.
321
Cassette data corrupted
This error code is generated when there is a checksum error in data
stored in the note cassette.
1. Program the cassette by injecting a new cassette ID into the
cassette. If injecting a new cassette ID into the cassette does not
correct the problem, replace the cassette.
24
322
Main motor failure
323
Dispenser offline - Dispense count
check error
324
Reserved for warning status
325
Note qualifier faulty
326
Note feed sensor failure
Error code 322 is generated when the main motor fails to reach
normal speed with in a specified time, or if there are several pulses
missing from the transport clock wheel (timing wheel) in one
transaction. This error code causes an “Out of Service” condition.
1. Open all access panels and remove any jammed documents from
the transport path. Verify the documents are fit for dispensing.
Inspect the note qualifier for any damage (broken belts, broken
gears, disconnected or damaged cables, broken timing wheel or
timing wheel sensor not locked into place etc.). Make sure all
access panels are closed.
2. Restart the cash dispenser and reset the error. Complete
several test dispenses. If cash dispenser operates normally when
performing the test dispense function, put the cash dispenser in
service.
3. If the error code repeats, verify the power supply output
voltages are within expected values. Replace the power supply if
necessary.
4. If the power supply if operating normally, replace the note
qualifier to correct the problem.
Error code 325 is generated when the double detect sensors in the
note qualifier can not be calibrated, or when the gain value cannot
be adjusted when learning a new documents.
1. Verify that the cable that connects the double detect module to
the CMC module is undamaged and connected at both ends.
2. Make sure the access panel on the bottom of the note qualifier is
closed and locked in position.
3. Carefully remove the double detect module from the note
qualifier. Use clean compressed air to remove any dust or dirt from
the sensor lenses. Carefully install the double detect module into
the note qualifier. Make sure all connections between the double
detect module and the CMC are seated properly. 4. If at any time
during the following checks, the ”faulty note qualifier” error code
recurs. It will be necessary to replace the note qualifier.
5. Restart the cash dispenser. Reset the error the error code. If it
clears, initiate the learn note thickness operation. Perform a test
dispense. If cash dispenser operates normally, it will pick from
seven to fifteen notes from each cassette to calibrate the double
detect to the document in each of the cassettes. Then it will
complete the test dispense function. Reference your service manual
for definitions of a normal return code for this test dispense.
6. If the operation is normal, you may put the cash dispenser in
service. If these check are not properly completed replace the note
qualifier.
This error code is generated when there is a sensor error in one or
more of the note feeders or when there is a document jammed in
the note feeder exit sensor. 1. Make sure there are no documents
jammed at any of note feeder exit sensors. 2. Check the
calibration value for the pressure, empty, and exit sensors. If any
sensor is out of its calibration limits, clean all of the sensors and
attempt to do a transaction. 3. If error code reoccurs, replace the
note feeder module.
25
327
Shutter failure
This error code is generated if the system fails to operate the
shutter when required.
1. Reset the system. If the response to the reset command
indicates successful execution, operation and be resumed.
2. If the problem persists, it may be necessary to replace the
external shutter assembly, the shutter sensor board (if present),
shutter cable, or the CMC module.
329
Notes in delivery throat
An attempt to feed or dispense documents has been made when
there is a note in the note transport throat.
1. Remove any documents blocking the throat opening. Make sure
the diverter is not jammed. Inspect the note transport for damage
and verify that all connectors are plugged into their respective
receptacles. 2. Use the reject channel error code function to verify
the operation of the sensors on the note transport module. Clean
the sensors in the note transport a needed.
3. Restart the cash dispenser. Reset the error code. Perform the
test dispense function several times (two or three). Complete a live
transaction. If the error does not show again put the cash dispenser
into service.
4. If the error code returns, and a jam is not the cause, replace the
note transport module.
330
Communication timeout
This error is reported when the transmission of each one of the
characters in the command string is not completed within the time
restriction imposed by the electrical interface.
1. Inspect all cables for damage. Verify that the both ends of each
cable are securely connected to its termination points. This problem
may be caused by incompatibilities between terminal software and
dispensing mechanism software.
2. Check with Triton Systems Technical Support for known software
incompatibilities.
332
Cassettes may have been changed This error code is generated when a movement command is sent
before read cassette ID command after the cassettes, including the
reject vault are removed. This is error code will set an “out of
service” condition.
1. Verify that each cassette is placed in a feed channel and the
cassettes are locked. Complete the test receipt printer function to
determine which if any of the cassettes are not responding. If a
cassette is not responding it may be necessary to inject a new
identity into the cassette by completing the inject new cassette ID
command.
2. A defective cassette may also cause this problem.
Reject vault full
This error code is produced when the single reject event counter
exceeds 50 reject events or the bundle reject event counter exceeds
250 notes. This error code will cause an “out of service” condition.
1. Remove all documents from the reject vault. To clear the error
code, the reject vault must be removed and inserted with the power
on. This will reset the reject event counters.
333
339
Error in throat
This error code is reported by the dispensing mechanism when a
document is jammed in the throat sensor during a live dispenses or
when a reset is performed.
1. Make sure all cables between the note transport and the other
units are undamaged and securely seated at their termination point.
2. Check the operation of all sensors in the note transport module.
Inspect the diverter area to make sure that it is not blocked and
that it moves freely. Make sure that the access panels before and
after the diverter are closed and secured in place. Remove any
documents from the tote transport.
3. Restart the cash dispenser. Reset the error code. Perform a live
transaction. If the cash dispenser operates normally put it back in
service.
4. If the error code persists, replace the note transport module.
26
343
Sensor error or sensor covered
With an NMD, this error is produced when a sensor in note transport
module is not working correctly during an internal self-test
preceding the movement commands.
1. Inspect all cables for damage. Make sure that all cables are
securely fastened to their termination points.
2. Open the access panels on the note transport and remove any
documents that may be in the transport path. Access the error code
command to determine if any sensors in the reject channel are dirty
of defective. Clean the dirty sensor, or replace the note transport
as needed.
3. Restart the cash dispenser. Reset the error. Perform a live
transaction. If the cash dispenser operates normally put it in
service.
4. If the problem persists, replace the note transport module.
With a TDM dispenser, this error is produced when a Width Sensor
can not be calibrated.
1. Run a dispenser status report (Click Counts) and reference the
Width Sensor X Voltage Y (Note X= sensor 0, 1 or 2 in “Y”s feed
channel. Y = the feed channel. A= feed channel 1, B = feed
channel 2. C= feed channel 3 and D = feed channel 4). Cross
reference the click counter section in your service manual to
determine what click counts correspond to each feed channel and
what sensor.
2. A clean, calibrated sensor will read just below 5.000vdc. A
sensor that is hard to calibrate will read closer to 2.000vdc. As an
example, 4.867 would be a good sensor. 1.985 would be a suspect
sensor.
3. Inspect and clean any suspect sensors with clean compressed air
4. Restart the cash dispenser. Reset the error. Perform test
dispenses. If the cash dispenser operates normally put it in service.
This error code is reported when an internal error occurs in the
dispenser. The most likely cause is internal communication
problems within the dispenser.
1. Inspect all cables for possible damage. Ensure that each cable is
securely fastened to its termination point.
2. Restart the cash dispenser. Reset the error. If the response to
the RESET command indicates a successful execution, put the cash
dispenser back in service.
3. If the error code is reported again, it may be necessary to
replace the CMC or one of the note feeder controllers.
348
Dispenser internal error.
349
Cassette lock faulty
This error code is generated when the LIFTS UP command fails to
open a note cassette to the operating position.
1. Verify that the currency is properly installed in the cassette. If
necessary, reload the currency in the cassette.
2. If the problem remains after reloading the cassette, replace the
cassette, the denomination extension, or the note feeder controller
associated with the cassette causing the problem.
350
Jam in note stacker
This status may be generated:A) When a note is jammed in the
note stacker,B) When the note stacker is not turning, C) Or when
the bundle carriage unit cannot move. 1. Inspect for and clear any
jammed notes that are found in the note stacker. Clean all sensors
as needed. 2. Reset the error. If the error persists, it may be
necessary to replace the note stacker or the CMC module.
27
351
Module needs service
This error code is generated by the dispensing mechanism when the
calibration value for at least one of the sensors in any of the note
feeders has exceeded the upper limits of its calibration range.
1. Use the diagnostic functions or NMD test software to determine if
a note feeder has a faulty or dirty sensor.
2. Remove each note feeder module from the dispensing
mechanism and clean their associated empty, pressure and exit
sensors with clean compressed air.
3. Install the note feeders and recheck their operation to determine
if the error code has been cleared. If the error code has been
cleared, the cash dispenser can be put back in service. If the error
code is repeated, replace the note feeder or note feeder controller
for the affected feed channel.
353
No message to resend
This error code may indicate a power loss/firmware restart has
occurred at the dispenser controller and no information could be
retrieved.
1. Restart the cash dispenser. Reset the error. Perform several
test dispenses.
2. If the cash dispenser operates normally while performing a test
dispense, put it back into service.
3. If the error code recurs, there may be a problem with the CMC
module.
356
Error in note transport
357
Dispenser data size error
This error code will be generated when the following conditions
occur:
A) When the note is stuck in the note transport sensor.
B) When the note is stuck in between the note transport sensor and
the throat.
1. Inspect the note transport sensor for blockage. If the sensor is
blocked, remove the blockage. Clean the sensors if needed.
2. Restart the cash dispenser. Reset the error. If the error code
continues, replace the note transport module. Otherwise, put the
cash dispenser into service.
Restart the operating system. Clear terminal error code. This
problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
358
Dispenser device read error
Restart the operating system. Clear terminal error code. This
problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
359
Dispenser device record error
Restart the operating system. Clear terminal error code. This
problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
360
Dispenser invalid return ID
Restart the operating system. Clear terminal error code. This
problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
361
Dispenser sequence error
Restart the operating system. Clear terminal error code. This
problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
362
Dispenser device write error
Restart the operating system. Clear terminal error code. This
problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
363
Dispenser device not found
Restart the operating system. Clear terminal error code. This
problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
364
Dispenser device offline
Restart the operating system. Clear terminal error code. This
problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
365
Dispenser BCC error
366
Dispenser cassettes disabled
Restart the operating system. Clear terminal error code. This
problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
Access management functions and enable cassettes. Make sure that the
cassettes are physically removes and inserted into each bin before clearing
the error
28
367
Dispenser communication error.
Check the dispenser data and power cable connections. Restart the
operating system. Clear terminal error code. This problem may be resolved
by replacing the CMC board or by replacing the dispenser mechanism.
368
Dispenser cannot dispense the request Requested amount may exceed the dispensers one time limit. Enter a smaller
value. If error persists, it may be necessary to replace the dispenser
mechanism.
369
Dispenser device reset
Check data and power connections to the dispenser device. Clear terminal
error code. This problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
370
Dispenser - EOT error
Check data and power connections to the dispenser device. Clear terminal
error code. This problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
371
Dispenser com error header-trailer
Check data and power connections to the dispenser device. Clear
terminal error code. This problem may be resolved by replacing the
CMC board or by replacing the dispenser mechanism.
372
Dispenser item value error
Clear terminal error code and retry previous request. This problem
may be resolved by replacing the CMC board or by replacing the
dispenser mechanism.
373
Dispenser machine not opened
Access the management functions menu and lock all cassettes. Verify that all
cassettes used are in service.
374
Dispenser rejected check
Clear terminal error code. This problem may be resolved by
replacing the CMC board or by replacing the dispenser mechanism.
375
Dispenser invalid request
Clear terminal error code and retry previous request. This problem
may be resolved by replacing the CMC board or by replacing the
dispenser mechanism.
376
Dispenser multiple device error
Restart operating system. Clear terminal error code and retry previous
request. This problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
377
Dispenser device error
Restart operating system. Clear terminal error code and retry previous
request. This problem may be resolved by replacing the CMC board or by
replacing the dispenser mechanism.
378
Dispenser cassette low
379
Dispenser unknown error code
Restart operating system. Clear terminal error code and retry
previous request. This problem may be resolved by replacing the
CMC board or by replacing the dispenser mechanism.
380
Dispenser setup incomplete
381
Dispenser cassette invalid
Check and verify that all dispenser configuration have been entered
into the terminal parameters.
See error code 321
382
Dispenser cassettes disabled (ALL)
The error indicates that all cassettes were taken out of service. Cassettes are
take out of service for two reasons:A) Feed failure or empty. See Error Code
101, 302 or 306B) Excessive rejects. See Error Code 481. Once the cause
has been resolved, place desired cassettes into service and reset the error.
383
Dispense cassettes low (ALL)
All cassettes have reached low cash level. Reload cassettes. Clear terminal
error code.
384
Dispenser cassettes empty (ALL)
All cassettes report no notes. Replenish cassettes. Clear terminal error code.
385
Dispenser offline, no reject vault and no Verify that the dispenser mechanism has data and power cable connected.
hoppers
Verify power is applied to the dispenser
386
Dispenser offline - no hoppers
The hoppers are not detected. Check the computer area network connectors
in the dispenser. Restart operating system. Clear terminal error code. If error
persists, replace the dispenser mechanism.
29
387
Dispenser offline - error-validating
configuration
388
Dispenser offline - NMD require Reject Verify that the Reject Vault and one cassette are present in the dispenser
Vault and at least one cassette
mechanism. Clear terminal error code. If error persists, replace the dispenser
mechanism
389
Dispenser offline. Detected offline error Restart the operating system. Verify the error code lights on the dispenser are
check op state
operating in proper sequence. Use the NMD test software (available to Triton
Certified Service Technicians) and verify the operational error code of the
dispenser.
Dispenser offline - storing configuration Restart the operating system. Verify the error code lights on the dispenser are
operating in proper sequence. Use the NMD test software (avail able to Triton
Certified Service Technicians) and verify the operational error code of the
dispenser.
Dispenser sensor failure 2
Access the management function diagnostics menus to verify the operational
error code of dispenser mechanism sensors. Clean sensors as needed.
Replace dispenser components or dispenser if the error persists.
390
391
Dispenser failed to identify the dispenser type installed.
1. Verify all connectors to the dispenser mechanism.
2. Restart operating system. Clear terminal error code.
3. If error persists, replace the dispenser mechanism or the CMC of an NMD
dispenser
Check operational error code of dispenser. This problem may be
resolved by replacing the CMC board or by replacing the dispenser
mechanism.
392
Error in last dispense
393
Error in double detect 2
394
Purge failed upon power-up
395
Multiple cassette of the same type
396
Dispenser offline – found no reject
bin
500
SPED Read Error
501
SPED invalid return record
502
SPED read type error
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
503
SPED invalid command
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
504
SPED invalid return ID
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
505
SPED device busy
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
506
SPED invalid request
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
NMD dispenser allows for only one of each cassette ID to be installed. Verify
each cassette ID. Replace cassette or Inject New Cassette ID.
Verify all SPED connections. Restart the operating system. Clear any errors
conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC.
Replace SPED battery is below 2.8 VDC. Replace SPED module if error
persists.
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
30
507
SPED sequence error
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
508
SPED LRC error
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
509
SPED no data
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
510
SPED invalid message ID
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
511
SPED Data overflow
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
512
SPED device idle
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
513
SPED device offline
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
514
SPED device bit stuck
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
515
SPED device attention stuck
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
516
SPED device no attention
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
517
SPED device timeout
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
518
SPED command sequence error
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
519
SPED invalid command data
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
520
SPED device reset
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
521
SPED clear key
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
31
522
EJ error
Restart operating system. If the problem persists, it may be necessary to
replace the ATM main board assembly on Xscale systems, or the PC
assembly or hard drive on the xp or 9800 systems..
523
EJ data size error
Restart operating system. If the problem persists, it may be necessary to
replace the ATM main board assembly on Xscale systems, or the PC
assembly or hard drive on the xp or 9800 systems..
524
EJ bad command
Restart operating system. If the problem persists, it may be necessary to
replace the ATM main board assembly on Xscale systems, or the PC
assembly or hard drive on the xp or 9800 systems..
525
EJ invalid ID
Restart operating system. If the problem persists, it may be necessary to
replace the ATM main board assembly on Xscale systems, or the PC
assembly or hard drive on the xp or 9800 systems..
526
EJ device busy
Restart operating system. If the problem persists, it may be necessary to
replace the ATM main board assembly on Xscale systems, or the PC
assembly or hard drive on the xp or 9800 systems..
527
EJ invalid request
Restart operating system. If the problem persists, it may be necessary to
replace the ATM main board assembly on Xscale systems, or the PC
assembly or hard drive on the xp or 9800 systems..
528
EJ sequence error
Restart operating system. If the problem persists, it may be necessary to
replace the ATM main board assembly on Xscale systems, or the PC
assembly or hard drive on the xp or 9800 systems..
529
EJ device offline
Restart operating system. If the problem persists, it may be necessary to
replace the ATM main board assembly on Xscale systems, or the PC
assembly or hard drive on the xp or 9800 systems..
530
EJ EXT error
Restart operating system. If the problem persists, it may be necessary to
replace the ATM main board assembly on Xscale systems, or the PC
assembly or hard drive on the xp or 9800 systems..
531
EJ SOH error
Restart operating system. If the problem persists, it may be necessary to
replace the ATM main board assembly on Xscale systems, or the PC
assembly or hard drive on the xp or 9800 systems..
532
EJ STX error
Restart operating system. I the problem persists, it may be necessary to
replace the ATM main board assembly on Xscale systems, or the PC
assembly or hard drive on the xp or 9800 systems..
533
EJ BCC error
Restart operating system. If the problem persists, it may be necessary to
replace the ATM main board assembly on Xscale systems, or the PC
assembly or hard drive on the xp or 9800 systems..
534
EJ device reset
535
Card Reader - Data size error
Restart operating system. If the problem persists, it may be
necessary to replace the ATM main board assembly on Xscale
systems, or the PC assembly or hard drive on the xp or 9800
systems..
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
536
Card Reader - Device read error
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
537
Card Reader - Invalid Record
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
538
Card Reader - Reader type error
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
32
539
Card Reader - Invalid track
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
540
Card Reader - Invalid message
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
541
Card Reader - Com error
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
542
Card Reader - Device busy
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
543
Card Reader - Sequence error
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
544
Card Reader - Invalid request
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
545
Card Reader - LRC error
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
546
Card Reader - No data
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
547
Card Reader - Start sentinel not found
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
548
Card Reader - End sentinel not found
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
549
Card Reader - Parity error
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
550
Card Reader - Card not removed
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
551
Card Reader - Card removed to slow
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
552
Card Reader - Device received invalid
request
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
553
Card Reader - device offline
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
33
554
Card Reader - device reset
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
555
Card Reader - System timeout
Inspect card reader cabling. Inspect card reader for foreign objects.
Clean the card reader with an approved cleaning device. Clear the
terminal error code. Reboot the ATM. If error persists, replace the
card reader.
556
System timeout
557
System device reset
An operating system timeout has occurred. Check operation of the power
supply. Restart ATM. Clear the error. If error persists, it may be necessary to
reload the operating system software or replace the ATM main board
assembly.
An operating system timeout has occurred. Check operation of the
power supply. Restart ATM. Clear the error. If error persists, it
may be necessary to reload the operating system software or
replace the ATM main board assembly.
558
System sync error
An operating system timeout has occurred. Check operation of the
power supply. Restart ATM. Clear the error. If error persists, it
may be necessary to reload the operating system software or
replace the ATM main board assembly.
559
System error
An operating system timeout has occurred. Check operation of the
power supply. Restart ATM. Clear the error. If error persists, it
may be necessary to reload the operating system software or
replace the ATM main board assembly.
560
Unknown device error
An operating system timeout has occurred. Check operation of the
power supply. Restart ATM. Clear the error. If error persists, it
may be necessary to reload the operating system software or
replace the ATM main board assembly.
561
Software error
SPED error
562
Inspect cable from Main Board assembly to the SPED module for damage.
Make sure that cable is connected at both ends. Verify that the DC operating
voltages are correct. Restart ATM. Clear the error. If error persists, replace
the SPED module.
563
564
Low Memory
Unable to access external memory
device
565
Cabinet door open
Close the control panel door. Reset error code. If error persists, verify the
operation of cabinet door switch. Replace as needed.
566
Vault door open
Close vault door. Reset error code. If error persists, check the operation of
the vault door switch. Replace as needed
567
Security module not found
See Error Code 568
568
Security module com failed
This error indicates that the communications from the security module to the
main board is not operational.
1. Inspect cable from security module to the docking board for damage.
Make sure that the cable is connected at both ends.
2. Restart ATM. Clear the error. If error persists, suspect the security module,
cable from the security module to the docking board, the docking board and
the main board.
569
Security module attached dev com
failed
This error indicates that the communications from the security module to the
dispenser is not operational.
1. Inspect cable from security module to the dispenser for damage. Make
sure that the cable is connected at both ends. 2. Inspect the dispenser
(Follow steps for Error Code 130).
3. Restart ATM. Clear the error. If error persists, suspect the security module,
cable from the security module to the dispenser, the dispenser, power to the
dispenser.
34
570
Security module dev port setup
Inspect cable from main board assembly to the security module for damage.
Make sure that the cable is connected at both ends. Restart ATM. Clear the
error. If error persists, replace the security module.
571
Invalid default transaction
TBD
572
SPED key from pad cmd aborted by
user
Inspect cable from docking board assembly to the SPED module for damage.
Make sure that the cable is connected at both ends. Restart ATM. Clear the
error. If error persists, it may be necessary to replace the main board, the
docking board, the SPED module or related cabling.
573
SPED keys from pad cmd verify failed
574
575
SNA comms error
Timeout waiting to send command to
dispenser
Inspect cable from docking board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Restart ATM. Clear the error. If error persists, it may be necessary
to replace the main board, the docking board, the SPED module or
related cabling.
To be determined
Inspect the serial communication cables from the main board assembly to the
dispenser for damage. Make sure that each end of the cable is connected
securely. Replace the cable if it appear damaged. Check the power supply
for the proper DC operating voltages and that they are applied to the
dispenser mechanism. Possible defective components include main board
assembly, the docking board, the serial communications cables, the DC power
cables, the power supply, and the dispenser mechanism.
576
Timeout waiting to receive response
from dispenser
Inspect the serial communication cables from the main board assembly to the
dispenser for damage. Make sure that each end of the cable is connected
securely. Replace the cable if it appear damaged. Check the power supply
for the proper DC operating voltages and that they are applied to the
dispenser mechanism. Possible defective components include main board
assembly, the docking board, the serial communications cables, the DC power
cables, the power supply, and the dispenser mechanism.
577
Card reader disabled
Inspect card reader cable. Inspect the card reader for foreign objects.
Replace the cable or clean the card reader as needed. Clear the error.
Restart the ATM. If the error persists, replace the card reader.
578
Card reader present timeout
Inspect card reader cable. Inspect the card reader for foreign objects.
Replace the cable or clean the card reader as needed. Clear the error.
Restart the ATM. If the error persists, replace the card reader.
579
SPED - Enable keypad command failed Inspect cable from docking assembly to the SPED Module for damage. Make
sure that the cable is connected at both ends. Verify that the DC operating
voltages are correct. Restart ATM. Clear the error. If error persists, replace
the SPED module.
SPED - Disable keypad command failed Inspect cable from docking assembly to the SPED Module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
580
581
SPED - Enable key from pad module
failed
Inspect cable from docking assembly to the SPED Module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
582
SPED - Disable key from pad module
Inspect cable from docking assembly to the SPED Module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
583
SPED - Enable PIN entry mode failed
Inspect cable from docking assembly to the SPED Module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
584
SPED - Disable PIN entry mode failed
Inspect cable from docking assembly to the SPED Module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
35
585
SPED - Enable JETCO PIN entry mode Inspect cable from docking assembly to the SPED Module for
failed
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
586
SPED - Enable JETCO PIN entry mode Inspect cable from docking assembly to the SPED Module for
failed
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
587
NMD 50 required Cassette in TOP
hopper
588
ERR PRESENTER OFFLINE
589
590
Verify that a cable from the docking board to the presenter controller board is
securely connected at both ends. If the cable appears undamaged, and it is
securely connected at the docking board and the presenter controller board,
replace the presenter assembly. If replacing the presenter does not clear the
error, other possible causes of this problem may be the main board assembly
or the docking board.
ERR PRESENTER MOTOR STALLED Inspect the gears assembly on the presenter for possible damage. Replace
the presenter if gear damage is apparent. Open printer and inspect the
presenter paper path for jammed paper. Remove any jammed paper or other
debris.
ERR PRESENTER EXIT JAM
Open printer and inspect the presenter paper path for jammed paper.
Remove any jammed paper or other debris. Restart the cash dispenser. If
the error persist, replace the presenter module.
591
ERR PRESENTER PAPER NOT
DETECTED
592
ERR SPED DEVICE REPORTED
FAILED
593
594
595
596
597
598
599
600
Open the printer and verify that the paper is not jamming in the printer
between the printer output and the input to the cutter. Clear all debris from the
printer path. Restart the ATM. If the paper continues to jam, it may be
necessary to replace the cutter or printer. If replacing the printer of cutter
does not clear the error replace the presenter module.
Inspect cable from main board assembly to the SPED module for damage.
Make sure that the cable is connected at both ends. Verify that the DC
operating voltages are correct. Restart ATM. Clear the error. If error persists,
replace the SPED module.
ERR SPED IN USE
Inspect cable from main board assembly to the SPED module for damage.
Make sure that the cable is connected at both ends. Verify that the DC
operating voltages are correct. Restart ATM. Clear the error. If error persists,
replace the SPED module.
ERR SPED DEVICE REPORTED
Inspect cable from main board assembly to the SPED module for damage.
COMM ERROR
Make sure that the cable is connected at both ends. Verify that the DC
operating voltages are correct. Restart ATM. Clear the error. If error persists,
replace the SPED module.
ERR SPED RETURNE INVALID
Inspect cable from main board assembly to the SPED module for damage.
AMOUNT OF DATA
Make sure that the cable is connected at both ends. Verify that the DC
operating voltages are correct. Restart ATM. Clear the error. If error persists,
replace the SPED module.
ERR SPED INVALID SPED TYPE
Inspect cable from main board assembly to the SPED module for damage.
Make sure that the cable is connected at both ends. Verify that the DC
operating voltages are correct. Restart ATM. Clear the error. If error persists,
replace the SPED module.
ERR SPED INVALID SPED COMMS
Inspect cable from main board assembly to the SPED module for damage.
PROTOCOL
Make sure that the cable is connected at both ends. Verify that the DC
operating voltages are correct. Restart ATM. Clear the error. If error persists,
replace the SPED module.
ERR_SPED_INVALID_DEVICE_CLASS Inspect cable from main board assembly to the SPED module for damage.
Make sure that the cable is connected at both ends. Verify that the DC
operating voltages are correct. Restart ATM. Clear the error. If error persists,
replace the SPED module.
ERR SPED REPORTED
Inspect cable from main board assembly to the SPED module for
UNRECOGNIZED COMMAND
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
ERR SPED REPORTED BLOCK DOES Inspect cable from main board assembly to the SPED module for damage.
NOT EXIST
Make sure that the cable is connected at both ends. Verify that the DC
operating voltages are correct. Restart ATM. Clear the error. If error persists,
replace the SPED module
36
replace the SPED module.
601
ERR SPED REPORTED INVALID
ENCRYPT MODE
Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
602
ERR SPED REPORTED
UNSUPPORTED CLEAR OPTION
Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
603
ERR SPED REPORTED TAMPER
PRESENT
Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
604
ERR SPED REPORTED INVALID KEY Inspect cable from main board assembly to the SPED module for
INDEX
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
605
ERR SPED REPORTED PARENT KEY Inspect cable from main board assembly to the SPED module for
NOT LOADED
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
606
ERR SPED REPORTED WRONG
DATA LENGTH
Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
607
ERR SPED REPORTED PIN RETRY
TOO SOON
Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
608
ERR SPED SELFTEST CRC FAILED
Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
609
ERR SPED SELFTEST
CRYPTOGRAPHIC ERROR
Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
610
ERR SPED SELFTEST BATTERY LOW Inspect cable from main board assembly to the SPED module for
STATUS
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
611
ERR SPED SELFTEST SERIAL
NUMBER ERROR
Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
612
ERR SPED TAMPER STATUS COLD
Verify all SPED connections. Restart the operating system. Clear
any errors conditions. Inspect the battery for a voltage reading of
greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC.
Replace SPED module if error persists.
613
ERR SPED TAMPER STATUS FRONT Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
614
ERR_SPED_TAMPER_STATUS_BACK Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
37
615
ERR SPED TAMPER STATUS GRID
Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
616
ERR SPED TAMPER STATUS
VOLTAGE
Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
617
ERR SPED SERIAL NUMBER
CHANGE
Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
618
SPED serial number change
Inspect cable from main board assembly to the SPED module for
damage. Make sure that the cable is connected at both ends.
Verify that the DC operating voltages are correct. Restart ATM.
Clear the error. If error persists, replace the SPED module.
619
NMD 100 shutter failed after reset
620
NMD 100 shutter OK after reset
Inspect cable from Dispenser CMC assembly to the Shutter
Assembly for damage. Make sure that the cable is connected at
both ends. Verify that the DC operating voltages are correct.
Restart ATM. Clear the error. If the Error persists consider replacing
the cable between the Dispenser CMC Board and The Shutter
Assembly, the Shutter Assembly PCB, the Shutter Assembly or the
Dispenser CMC Assembly.
To be determined
38
Modem
Communication
Status Codes
Status Code
Description
Possible Cause:
1. Request has been sent. Time-out waiting for response or carrier was
dropped. No characters were received. Time-out is typically 60
seconds.
2. Request has been sent. Time-out waiting for response or carrier was
dropped. At least one character was received (ETX was never received).
Time-out is typically 60 seconds.
3. EOT was received as first character after sending a NAK due to a bad
response message.
Result:
No money is dispensed, screen and receipt display system unavailable.
Possible Cause:
Possible may be a processor or telephone hardware problem.
Results:
No money is dispensed, screen and receipt display system unavailable
1
Time-out
3
BCD NO-ANSWER
4
ERROR IN MODEM Possible Cause:
DATA
Unexpected data received from processor in response to message.
Results:
No money is dispensed, screen and receipt display system unavailable
Can be a symptom of a bad modem or a modem not properly seated.
5
Possible Cause:
1. Telephone line is not dedicated. (ATM is being used with another
devices connected to the line.
2. Telephone line is noisy and in general has poor quality
characteristics.
3. Baud rate set to high for telephone line conditions. Change baud
rate settings.
4. Modem may be defective.
Results:
No money is dispensed, screen and receipt display system unavailable.
BGD NO DIAL TONE Possible Cause:
1. Used up all redial attempts and got No Dial Tone for each attempt.
2. Check local telephone line for proper operation.
3. Telephone hardware problems.
Results:
No money is dispensed, screen and receipt display system unavailable.
6
Connect 1200 Baud
then lost carrier or
connection. Host
hung up.
Possible Cause:
1. Dialed out, reached a busy signal
2. If problem persist, verify the phone number, try calling the number
with a hand set to verify, work with the processor to rectify.
7
BGD – Busy
10
BGD – Logon
11
No connect
Possible Cause:
1. Used up all redial attempt and got Busy Signal for each attempt or
No Dial Tone for each attempt.
2. Got connected and never received ENQ within time-out period (14
Seconds).
Results:
No money is dispensed, screen and receipt display system unavailable.
13
BGD DONE GOOD
Possible Cause:
Communication was normal, but response header does not match
request.
Results:
No money is dispensed, screen and receipt display system unavailable.
Possible Cause:
1. EOT was received as first character after the first request message
was sent.
2. If EOT is received on subsequent attempts, then Error Code 1 is
reported
Results:
No money is dispensed, screen and receipt display system unavailable.
14
BGD DONE BAD
15
Possible Cause:
Timeout waiting
1. EOT from processor was not received within time out period.
for End of
Transmission EOT 2. Carrier was not lost, but no EOT was received before the time-out
period expired.
Results:
No money is dispensed, screen and receipt display system unavailable.
16
17
Communication
problem
NO EOT
18
OVERFLOW
Possible Cause:
Received more characters, than expected after request causing modem
buffer overflow.
Results:
No money is dispensed, screen and receipt display system unavailable.
48
NO ANSWER
Possible Cause:
1. Modem response was good, but operation was not performed.
2. This is normally an internal terminal problem.
Results:
No money is dispensed, screen and receipt display system unavailable.
65
Processor not
Possible Cause:
communicating with This is normally a terminal problem. The modem or the main board may
the modem correctly cause the problem.
Results:
No money is dispensed, screen and receipt display system unavailable.
100
Time-Out - Request
has been sent, timeout waiting for
response
101
No-Connect
103
No-Answer
Possible Cause:
1. EOT from processor was not received within time out period.
2. Carrier was lost before receiving EOT.
Results:
No money is dispensed, screen and receipt display system unavailable.
Possible Cause:
1. Request has been sent. Time-out waiting for response or carrier was
dropped. No characters were received. Time-out is typically 60
seconds.
2. Request has been sent. Time-out waiting for response or carrier was
dropped. At least one character was received (ETX was never received).
Time-out is typically 60 seconds.
3. EOT was received as first character after sending a NAK due to a bad
response message.
Result:
No money is dispensed, screen and receipt display system unavailable.
Possible Cause:
1. Used up all redial attempt and got Busy Signal for each attempt or
No Dial Tone for each attempt.
2. Got connected and never received ENQ within time-out period (14
Seconds).
Results:
No money is dispensed, screen and receipt display system unavailable.
Possible Cause:
Possible may be a processor or telephone hardware problem.
Results:
No money is dispensed, screen and receipt display system unavailable
105
No EOT
Possible Cause:
1. EOT from processor was not received within time out period.
2. Carrier was lost before receiving EOT.
Results:
No money is dispensed, screen and receipt display system unavailable.
107
User Cancelled
Transaction
The Customer has terminated the transaction prior to the approval
command being sent
This is a notification, not an error.
108
No response
Request was sent but no response received after the specified time (60
seconds).
See 100
109
No ENQ
Negotiation with host was complete, but no ENQ was received. (Dial-up
protocol only).
110
Invalid response
Request was sent but invalid data was received while waiting for the
beginning of a response (STX).
112
Invalid LRC
The LRC received in response was not valid.
Possible Cause:
There is an error with the Terminal ID or Comm Header.
1. Verify the Terminal ID and Comm Header with the processor.
2. Bring up the section for entering the Terminal ID and Comm Header,
hit clear, then re-enter the Terminal ID and Comm Header.
113
Response format
error
A response was received, the LRC was validated, but an error in the
response format was found.
Possible Cause:
The processor is send data not correct for the modem ATM.
1. Verify the terminal type with the processor.
2. Verify the terminal configuration with the processor.
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