Bluegrass Living 170272 Owner's Operation And Installation Manual

CSA/ANS
Z21.11.2 2019
Unvented
Room Heaters
VENT-FREE GAS FIREPLACE
INSERT
OWNER’S OPERATION AND
INSTALLATION MANUAL
THERMOSTAT CONTROL
MODELS
B500RTN (SKU: 170272)
B500RTP (SKU: 170273)
This insert can be used in the mantel and
fireplace systems CM300-1
WARNING: If the information in this manual is not
followed exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other ­flammable vapors and liquids in the ­vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
— Installation and service must be performed by a qualified installer, service agency or the gas supplier.
WARNING: This appliance is equipped for natural and
propane gas. Field conversion is not permitted other than
between natural or propane gases.
Questions, problems, missing parts? Before returning to your retailer, call
our customer service department at 1-866-762-4050, 8:00 am - 4:30 pm CST,
Monday through Friday or email [email protected]
TABLE OF CONTENTS
Safety......................................................... 3
Specifications............................................. 5
Qualified Installing Agency......................... 5
Product Features........................................ 5
Local Codes............................................... 5
Unpacking.................................................. 6
Product Identification.................................. 6
Water Vapor: A By-Product Of
Unvented Room Heaters...................... 6
Air For Combustion and Ventilation............ 7
Installation.................................................. 9
Operation.................................................. 20
Inspecting Burners................................... 24
Care And Maintenance............................. 25
Troubleshooting........................................ 26
Replacement Parts................................... 29
Parts......................................................... 30
Service Hints............................................ 31
Technical Service..................................... 31
Accessories.............................................. 31
Warranty................................................... 32
SAVE THIS BOOK
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it is installed. Provisions
for adequate combustion and ventilation air must be
provided. Refer to Air For Combustion and Ventilation
section on page 6 of this manual.
WARNING: FIRE, EXPLOSION AND ASPHYXIATION
HAZARD
Improper adjustment, alteration, service, maintenance, or
installation of this heater or its controls can cause death
or serious injury.
Read and follow instructions and precautions in User's
Information Manual provided with this heater.
This appliance may be installed in an aftermarket*, permanently located, manufactured (mobile) home, where
not prohibited by local codes.
This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is not
convertible for use with other gases.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.
PATENT INFORMATION
This product may be covered by one or more of the following United States patents:
9,829,195 9,423,123 9,441,833 9,518,732 9,752,779 9,416,977 8,764,436
8,568,136 8,516,878 8,297,968 8,281,781 8,235,708 7,967,006
7,967,007 7,730,765 7,677,236 7,607,426 7,434,447
2
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163087-01A
SAFETY
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, operate, or service this heater.
Improper use of this heater can
cause serious injury or death
from burns, fire, explosion,
electrical shock and carbon
monoxide poisoning. Failure
to follow these instructions will
void the warranty.
WARNING: Do not allow fans
to blow directly into fireplace.
Avoid any drafts that alter burner
flame patterns.
WARNING: Do not use a
blower insert, heat exchange
insert or other accessory not approved for use with this heater.
Only a qualified installer, service
agent, or local gas supplier may
install and service this product.
WARNING: Due to high temperatures, the appliance should
be located out of traffic and away
from furniture and draperies.
This appliance is only for use
with the type of gas indicated on
the rating plate. This appliance
is not convertible for use with
other gases.
WARNING: Do not place
clothing or other flammable material on or near the appliance.
Never place any objects in the
fireplace.
WARNING: Keep the appliance
area clear and free from combustible materials, gasoline, and other
flammable vapors and liquids.
WARNING: Fireplace becomes very hot when running.
Keep children and adults away
from hot surfaces to avoid burns
or clothing ignition. Fireplace
will remain hot for a time after
shutdown. Allow surfaces to
cool before touching.
DANGER: Carbon monoxide
poisoning may lead to death!
CARBON MONOXIDE POISONING:
Early signs of carbon monoxide poisoning
resemble the flu, with headaches, dizziness
or nausea. If you have these signs, the
heater may not be working properly. Get
fresh air at once! Have heater serviced.
Some people are more affected by carbon
monoxide than others. These include
pregnant women, people with heart or lung
disease or anemia, those under the influence of alcohol and those at high altitudes.
NATURAL AND PROPANE GAS: Natural
and propane gas are odorless. An odormaking agent is added to the gas. The odor
helps you detect a gas leak. However, the
odor added to the gas can fade. Gas may
be present even though no odor exists.
163087-01A
WARNING: Carefully supervise young children when they
are in the room with the heater.
Toddlers, young children and
others may be susceptible to accidental contact burns. A physical barrier is recommended if
there are at risk individuals in
the house. To restrict access to
a fireplace or stove, install an
adjustable safety gate to keep
toddlers, young children and
other at risk individuals out of
the room and away from hot
surfaces.
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3
SAFETY
WARNING: The fire screen or
guard designed for this unvented appliance must be installed
prior to operation.
1. Do not place propane supply tank(s) inside
any structure. Propane supply tank(s)
must be placed outdoors.
2. This heater shall not be installed in a
bedroom or bathroom.
3. This heater needs fresh air ventilation to
run properly. This heater has an Oxygen
Depletion Sensing (ODS) safety shutoff
system. The ODS shuts down the heater
if not enough fresh air is available. See
Air for Combustion and Ventilation, pages
7 and 8. If heater keeps shutting off, see
Troubleshooting, page 26.
4. Keep all air openings in front and bottom
of heater clear and free of debris. This will
ensure enough air for proper combustion.
5. If heater shuts off, do not relight until you
have provided fresh, outside air. If heater
keeps shutting off, have it serviced.
6. Do not run heater:
• Where flammable liquids or vapors are
used or stored.
• Under dusty conditions.
7. Before using furniture polish, wax, carpet
cleaner, or similar products, turn heater
off. If heated, the vapors from these products may create a white powder residue
within burner box or on adjacent walls or
furniture.
8. Always run heater with control knob at
PILOT or ON locked positions. Never set
control knob between locked positions.
Poor combustion and higher levels of
carbon monoxide may result.
9. Do not use heater if any part has been
under water. Immediately call a qualified
service technician to inspect the room
heater and to replace any part of the
control system and any gas control which
has been under water.
10. Turn off and unplug heater and let cool
before servicing. Only a qualified service
person should service and repair heater.
11. Operating heater above elevations of
4,500 feet could cause pilot outage.
4
12. To prevent performance problems, do
not use propane fuel tank of less than
100 lbs. capacity.
13. Do not use this heater as a wood-burning
heater. Use only the logs provided with
the heater.
14. To prevent sooting, follow the instructions
in Care and Maintenance (see page 25).
15. Do not add extra logs or ornaments such
as pine cones, vermiculite, or rock wool.
Using these added items can cause sooting. Do not add lava rock around base.
Rock and debris could fall into the control
area of heater. After servicing, always
replace screen before operating heater.
16. This heater is designed to be smokeless.
If logs ever appear to smoke, turn off
heater and call a qualified service person.
Note: During initial operation, slight smoking could occur due to log curing and the
heater burning manufacturing residues.
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163087-01A
SPECIFICATIONS
Gas Type
Ignition
Input Rating
Pressure Regulator Setting
Inlet Gas Pressure* (inches of water)
(*for purposes of input adjustment)
B500RTN
Natural Gas
B500RTP
Propane Gas
Piezo Ignitor
Piezo Ignitor
32,000 Btu/Hr
32,000 Btu/Hr
3" W.C.
8" W.C.
Maximum 10.5"
Maximum 14"
Minimum 4"
Minimum 11"
Heater Dimensions (WxHxD) • 33.27" × 36.38" × 18.38"
Carton Dimensions (WxHxD) •35.85" × 40.19" × 20.49"
Stove Weight • 88.2 lbs
Shipping Weight • 98.5 lbs
QUALIFIED INSTALLING AGENCY
Only a qualified agency should install and
replace gas piping, gas utilization equipment
or accessories, and repair and equipment servicing. The term “qualified agency” means any
individual, firm, corporation, or company that
either in person or through a representative
is engaged in and is responsible for:
a) Installing, testing, or replacing gas piping
or
b) Connecting, installing, testing, repairing, or
servicing equipment; that is experienced in
such work; that is familiar with all precautions
required; and that has complied with all the
requirement of the authority having jurisdiction.
PRODUCT FEATURES
SAFETY PILOT
2 GAS OPTIONS AVAILABLE
This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The
ODS/pilot shuts off the heater if there is not
enough fresh air.
Your heater is equipped to operate on either
propane or natural gas. The heater is shipped
from the factory ready for connecting to propane. The heater can easily be changed to
natural gas by having your qualified installer
follow the instructions on page 10 and the
markings on the heater.
PIEZO IGNITION SYSTEM
This heater is equipped with an electronic
piezo control system. This system requires
one AAA battery (provided).
LOCAL CODES
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of The National Fuel
Gas Code, ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
25 West 43rd Street
New York, NY 10036
National Fire Protection Association, Inc.
1 Batterymarch Park
Quincy, MA 02269-9101
This heater is designed for vent-free operation.
State and local codes in some areas prohibit
the use of vent-free heaters.
163087-01A
State of Massachusetts: The installation
must be made by a licensed plumber or gas
fitter in the Commonwealth of Massachusetts.
Sellers of unvented propane or natural
gas-fired supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
In the State of Massachusetts the gas
cock must be a T-handle type. The State
of Massachusetts requires that a flexible
appliance connector cannot exceed three
feet in length.
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5
UNPACKING
1.
2.
3.
4.
5
6.
Remove top inner pack.
Tilt carton so that heater is upright.
Remove protective side packaging.
Slide heater out of carton.
Remove protective plastic wrap.
Hold the screen, lift, and pull forward.
7. Remove log set by cutting plastic ties.
8. Carefully unwrap log.
9. Check for any shipping damage. If heater
or log is damaged, promptly inform your
dealer where you bought the heater.
PRODUCT IDENTIFICATION
Hood
Screen
Heater Controls
(Behind Panel)
Figure 1 - Vent-Free Fireplace Insert
WATER VAPOR: A BY-PRODUCT OF
UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combustion. An unvented room heater produces approximately one (1) ounce (30 mL) of water
for every 1,000 BTUs (0.3 KWs) of gas input
per hour. Unvented room heaters are recommended as supplemental heat (a room) rather
than a primary heat source (an entire house).
In most supplemental heat applications, the
water vapor does not create a problem. In
most applications, the water vapor enhances
the low humidity atmosphere experienced
during cold weather.
6
The following steps will help ensure that water
vapor does not become a problem.
1. Be sure the heater is sized properly for the
application, including ample combustion
air and circulation air.
2. If high humidity is experienced, a dehumidifier may be used to help lower the
water vapor content of the air.
3. Do not use an unvented room heater as
the primary heat source.
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163087-01A
AIR FOR COMBUSTION AND VENTILATION
WARNING: This heater shall
not be installed in a confined
space or unusually tight construction unless provisions are made
for adequate combustion and
ventilation air. Read the following
instructions to insure proper fresh
air for this and other fuel-burning
appliances in your home.
Today’s homes are built more energy efficient
than ever. New materials, increased insulation
and new construction methods help reduce
heat loss in homes. Home owners weather
strip and caulk around windows and doors
to keep the cold air out and the warm air in.
During heating months, home owners want
their homes as airtight as possible.
While it is good to make your home energy
efficient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning appliances need fresh air for proper combustion
and ventilation.
Exhaust fans, fireplaces, clothes dryers and
fuel burning appliances draw air from the house
to operate. You must provide adequate fresh
air for these appliances. This will insure proper
venting of vented fuel-burning appliances.
163087-01A
WARNING: This heater shall
not be installed in a room or
space unless the required volume of indoor combustion air
is provided by the method described in the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, the
International Fuel Gas Code, or
applicable local codes.
WARNING: If the area in which
the heater may be operated does
not meet the required volume for
indoor combustion air, combustion and ventilation air shall be
provided by one of the methods
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA 54,
the International Fuel Gas Code,
or applicable local codes.
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7
AIR FOR COMBUSTION AND VENTILATION
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining
unconfined space. When ventilating to an
adjoining unconfined space, you must provide
two permanent openings: one within 12" of the
ceiling and one within 12" of the floor on the
wall connecting the two spaces (see options
1 and 2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure 2).
Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two permanent openings: one within 12" of the ceiling
and one within 12" of the floor. Connect these
items directly to the outdoors or spaces open
to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size
of ventilation grills or ducts.
IMPORTANT: Do not provide openings
for inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
Rework worksheet, adding the space of the
adjoining unconfined space. The combined
spaces must have enough fresh air to supply
all appliances in both spaces.
Outlet
Air
12"
Outlet
Air
To Attic
Ventilation Grills
Into Adjoining Room,
Option 2
Ventilation
Grills into
Adjoining
Room,
Option 1
Or
Remove
Door into
Adjoining
Room,
Option 3
Ventilated
Attic
To
Crawl
Space
Inlet
Air
Inlet Air
Ventilated
Crawl Space
Figure 3 - Ventilation Air from Outdoors
12"
Figure 2 - Ventilation Air from Inside
Building
8
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163087-01A
INSTALLATION
NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your primary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
WARNING: A qualified service person must install heater.
Follow all local codes.
WARNING: Never install the
heater
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture,
clothing, or other flammable
objects are less than 42" from
the front, top, or sides of the
heater
• in high traffic areas
• in windy or drafty areas
CAUTION: This heater creates warm air currents. These
currents move heat to wall surfaces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as tobacco smoke, aromatic candles,
cleaning fluids, oil or kerosene
lamps, etc.) in the air exist, may
cause walls to discolor.
IMPORTANT: Vent-free heaters add moisture
to the air. Although this is beneficial, installing
heater in rooms without enough ventilation air
may cause mildew to form too much moisture.
See Air for Combustion and Ventilation, pages
7 and 8.
CHECK GAS TYPE
Be sure your gas supply is right for your heater. Otherwise, call dealer where you bought
the heater for proper type heater.
CLEARANCES TO
COMBUSTIBLES
WARNING: You must maintain the minimum clearances
shown in Figure 4. If you can,
provide greater clearances from
floor, ceiling, and joining wall.
Measure from outermost point
of heater.
Minimum Wall and Ceiling
Clearances
A. Clearances from outermost point of heater
to any combustible side wall should not be
less than 7".
B. Clearances from the heater to the ceiling
should not be less than 42".
Note: When heater is installed directly on
carpeting, vinyl or other combustible material,
other than wood flooring, the heater must be
installed on a metal or wood panel extending
the full width and depth of the heater.
Ceiling
7"
Min.
42"
Min.
Side
Wall
7"
Min.
Side
Wall
Front View
Figure 4 - Minimum Clearances to Wall
and Ceiling
163087-01A
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9
INSTALLATION
BUILT-IN FIREPLACE INSTALLATION
WARNING: Do not allow any
combustible materials to overlap
the firebox front.
WARNING: Do not allow
combustible or noncombustible
materials to cover any necessary
openings like louvered slots.
WARNING: Never modify or
cover the louvered slots on the
front of the firebox.
3/4" Clearance to Facia
1 3/8" Clearance to Sides, Back and Top
36 1/2"
37 3/4"
Note: Height of fireplace opening on facia to be 30 1/2"
Figure 7 - Clearance to Combustibles
Safe
Zone
Built-in installation of this fireplace involves
installing fireplace into a framed-in enclosure.
This makes the front of the fireplace flush
with wall. If installing a built-in mantel above
the fireplace, you must follow the clearances
shown in Figure 7.
1. Frame in rough opening. Use dimensions
shown in Figure 8 for the rough opening.
If installing in a corner, use dimensions
shown in Figure 10 (page 13) for the rough
opening. The height is 32 1/2", which is
the same as the wall opening above (see
Figure 9).
2. Carefully set fireplace in front of rough
opening with back of fireplace inside wall
opening.
8"
7"
4"
42" to
Ceiling
10"
2"
12"
14"
16"
18"
2 1/2"
Bottom Edge of
Vent Hood
Note: All vertical measurements
are from lower edge of vent
hood to bottom of mantel shelf.
Figure 8 - Fireplace Clearances
32 1/2"
NOTICE: Surface temperatures
of adjacent walls and mantels
become hot during operation.
Walls and mantels above the
fireplace may become hot to the
touch. If installed properly, these
temperatures meet the requirement of the national product
standard. Follow all minimum
clearances shown in this manual
(see Figure 7).
Mantel
Shelf
"
35
19
"
Figure 9 - Rough Opening for Wall
Installation
10
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163087-01A
39
3. Attach gas line to fireplace gas regulator.
See Connecting to Gas Supply, page 14.
4. Check all gas connections for leaks. See
Checking Gas Connections, page 16.
IMPORTANT: When finishing your firebox,
combustible materials such as wall board,
gypsum board, sheet rock, drywall, plywood,
etc, must have 1/2" clearance to the sides
and top of the firebox. Combustible materials
should never overlap the firebox front.
/34 "
INSTALLATION
28 1/8"
35"
56 1/4"
Figure 10 - Rough Opening for Corner
Installation
INSTALLING HOOD
Top of Firebox
CAUTION: Do not operate
fireplace without hood in place.
1. Align 3 holes in upper side of hood with
holes in heat insulation board (see Figure 11).
2. Insert screwdriver through hole in top firebox panel to secure hood to heat insulation
board with 3 screws (see Figure 11).
Heat
Insulation
Board
Hood
Top
Firebox
Panel
Figure 11 - Hood Installation
163087-01A
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11
INSTALLATION
CONNECTING TO GAS SUPPLY
WARNING: A qualified service technician must connect
heater to gas supply. Follow all
local codes.
WARNING: This appliance requires a 3/8" NPT (National Pipe
Thread) brass inlet connection
to the pressure regulator.
WARNING: For natural gas,
Never connect heater to private
(non-utility) gas wells. This gas
is commonly known as wellhead
gas.
WARNING: Do not overtighten gas connections.
CAUTION: Use only new,
black iron or steel pipe. Internally tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
pressure will occur.
CAUTION: For natural gas,
check your gas line pressure
before connecting heater to gas
line. Gas line pressure must be
no greater than 10.5" of water. If
gas line pressure is higher, heater
regulator damage could occur.
See Pressure Switch, page 26.
CAUTION: Avoid damage to
regulator. Hold gas regulator
with wrench when connecting
into gas piping and/or fittings.
12
CAUTION: For propane gas,
never connect heater directly
to the gas supply. This heater
requires an external regulator
(not supplied). Install the external regulator between the heater
and gas supply. Gas supplier
provides external regulator for
natural gas. The installer provides the external regulator for
propane gas.
CAUTION: Use pipe joint
sealant that is resistant to gas
(Propane or Natural Gas).
Before installing heater, make sure you have
the items listed below:
• external regulator for propane unit only
(supplied by installer)
• piping (check local codes)
• sealant (resistant to natural gas and propane gas)
• equipment shutoff valve*
• test gauge connection*
• sediment trap
• tee joint
• pipe wrench
• flexible gas hose (check local codes)
• 3/8" NPT brass fitting
* A CSA design-certified equipment shutoff
valve with 1/8" NPT tap is an acceptable alternative to test gauge connection. Purchase
the optional CSA design certified equipment
shutoff valve from your dealer.
Typical Inlet Pipe Diameters
Use 3/8" black iron pipe or greater. Installation must include an equipment shutoff valve,
union, and plugged 1/8" NPT tap. Locate NPT
tap within reach for test gauge hook up. NPT
tap must be upstream from heater (see Figure
12, page 15).
IMPORTANT: Install an equipment shutoff
valve in an accessible location. The equipment shutoff valve is for turning on or shutting
off the gas to the appliance.
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163087-01A
INSTALLATION
Apply pipe joint sealant lightly to male threads. shown in Figure 13. Pointing the vent down
This will prevent excess sealant from going protects it from freezing rain or sleet.
into pipe. Excess sealant in pipe could result For both gas types, install sediment trap in
in clogged heater valves.
supply line as shown in Figure 12. Place
For propane installations, the installer must sediment trap where it is within reach for
supply an external regulator. The external cleaning. Place sediment trap where trapped
regulator will reduce incoming gas pressure. matter is not likely to freeze. A sediment trap
You must reduce incoming gas pressure to traps moisture and contaminants. This keeps
between 11" and 14" of water. If you do not them from going into heater controls. If sedireduce incoming gas pressure, heater regu- ment trap is not installed or is installed wrong,
lator damage could occur. Install external heater may not run properly.
regulator with the vent pointing down as
3/8" NPT
Ground
Pipe Nipple
Joint Union
External
Equipment
Regulator with
Shutoff
Valve
Propane
Tee Joint
Vent Pointing
Supply Tank Down
Natural
Gas
Reducer
From Gas Meter
Bushing to
Test Gauge
(5" W.C.** to
Connection* 1/8" NPT
9.5" W.C.
1/8" NPT
Pressure)
Plug Tap
Propane
From External
Regulator
Tee Joint
(11" W.C.**
Sediment
to 14" W.C.
Pipe Nipple
3" Minimum Pressure)
Trap
Gap
Figure 12 - Gas Connection
Figure 13 - External Regulator
with Vent Pointing Down
* Purchase the optional CSA design-certified equipment
shutoff valve from your dealer.
Gas Regulator
Inlet Connector
Figure 14 - Gas Regulator Location and
Gas Line Access into Fireplace Cabinet
163087-01A
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13
INSTALLATION
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping
and connections for leaks after
installing or servicing. Correct
all leaks at once.
WARNING: Never use an open
flame to check for a leak. Apply
a noncorrosive leak detection
fluid to all joints. If bubbles form,
there is a leak. Correct all leaks
at once.
PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG
(3.5 kPa)
1. Disconnect heater with its appliance main
gas valve (control valve) and equipment
shutoff valve from gas supply piping system. Pressures in excess of 1/2 PSIG will
damage heater regulator.
2. Cap off open end of gas pipe where equipment shutoff valve was connected.
3. Pressurize supply piping system by either
opening propane supply tank valve for
propane gas or opening main gas valve
located on or near gas meter for natural
gas or using compressed air.
4. Check all joints of gas supply piping system. Apply noncorrosive leak detection
fluid to all joints. If bubbles form, there
may be a leak.
5. Correct all leaks at once.
6. Reconnect heater and equipment shutoff
valve to gas supply. Check reconnected
fittings for leaks.
Test Pressures Equal To or Less Than
1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Figure 15).
Equipment
Shutoff Valve
2. Pressurize supply piping system by either
opening propane supply tank valve for
propane gas or opening main gas valve
located on or near gas meter for natural
gas or using compressed air.
3. Check all joints from gas meter to equipment shutoff valve for natural gas or
propane supply to equipment shutoff valve
for propane (see Figure 16 or 17). Apply
a noncorrosive leak detection fluid to all
joints. Bubbles forming show a leak.
4. Correct all leaks at once.
PRESSURE TESTING HEATER GAS
CONNECTIONS
1. Open equipment shutoff valve (see Figure 15).
2. Open main gas valve located on or near
gas meter for natural gas or open propane
supply tank valve.
3. Make sure control knob of heater is in the
OFF position.
Equipment
Propane
Shutoff Valve
Supply Tank
Control Valve
External Regulator with
Location
Vent Pointing Down
Figure 16 - Checking Gas Joints for
Propane Gas
Gas Meter
Open
Control Valve
Location
Figure 17 - Checking Gas Joints for
Natural Gas
Equipment Shutoff Valve
Closed
Figure 15 - Equipment Shutoff Valve
14
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163087-01A
INSTALLATION
4. Check all joints from equipment shutoff
valve to control valve (see Figure 16 or
17, page 16). Apply a noncorrosive leak
detection fluid to all joints. Bubbles forming show a leak.
5. Correct all leaks at once.
6. Light heater (see Lighting Instructions on
page 20). Check all other internal joints
for leaks.
7. Turn off heater (see To Turn Off Gas Appliance, page 21).
INSTALLATION FOR DECORATIVE TRIM
1. Identify left, right and top decorative trim
pieces (see Figure 18).
2. Starting with the left and right side trim
pieces, snap the screw clips over the
shoulder screws provided on the fireplace.
Snap the top trim on last (see Figure 19).
Note: The shoulder screws do not need
to be tightened down to hold the trim in
place.
Left/Right
Decorative Trim
Top Decorative Trim
Shoulder
Screw
Top Trim Piece
Right Trim Piece
Left Trim Piece
Figure 18 - Decorative Trim
Figure 19 - Installing Decorative Trim
163087-01A
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15
INSTALLATION
INSTALLING LOGS
WARNING: Failure to position the parts in accordance
with these diagrams or failure
to use only parts specifically
approved with this heater may
result in property damage or
personal injury.
CAUTION: After installation,
and periodically thereafter,
check to ensure that no flame
comes in contact with any log.
With the heater set to high, check
to see if flames contact any log. If
so, reposition logs according to
the log installation instructions
in this manual. Flames contacting logs will create soot.
Each log is marked with a number. This
number will help you to identify the logs when
installing.
After installing logs, add decorative cinders
around the grate base, do not place any
decorative cinders on logs or burner.
IMPORTANT: Make sure logs do not cover
any burner ports. It is very important to install
the logs exactly as instructed. Do not modify
logs. Use only logs supplied with heater.
Logs 1 through 6 have pins on the back that
slide into the slots in the base brackets.
Some logs may have pins that fit into holes on
another log. This helps keep them in place.
Slot in Bracket
Rear
Bracket
Middle
Bracket
Front
Bracket
Figure 20 - Log Base
1
2
5
6
8
7
3
9
4
Figure 21 - Installing Logs
16
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163087-01A
INSTALLATION
INSTALLING BATTERIES
Type of Battery
Qty.
Ignitor
Remote Control
Remote Receiver
AAA
AAA
AA
1
2 or 3*
4
*Note: Quantity depends on model of remote
Control.
Receiver
AA
AA
Component
AA
• Batteries are included.
• Remove batteries when depleted.
• Install/replace the batteries according to the
type and quantity stated in table below.
• Be sure to observe proper polarity (+/-)
when installing or replacing the batteries.
Damage due to improper battery installation
may void the warranty on the product.
• For remote control systems, maximize battery life by turning off the receiver when it
is not in use.
• For long periods of non-operation, remove
batteries from all components for safety.
Receiver and Remote Control
Batteries are required in both the Remote
Control (Transmitter) (2 AAA size) and Receiver (4 AA size) (see Figure 23).
Note: Be sure batteries are placed correctly.
Reversing the batteries can cause damage to
the receiver and remote. Replace all batteries
on a yearly basis or sooner.
Position the slide switch on the front of the
receiver box in the ON position before installing batteries. Once the batteries are installed
you will hear a single beep which indicates
the batteries are charged. If you do not hear
a beep, replace with new batteries.
AA
CAUTION: Do not mix old and
new batteries. Do not mix alkaline, standard (carbon - zinc), or
rechargeable (nickel - cadmium)
batteries. Do not dispose of
batteries in fire, batteries may
explode or leak.
OTE
ON
OFF
REM
N
AR
LE
A
AA
AAA
Ignitor
Unscrew ignitor cap and install a AAA battery
with the + pointing out. Replace cap.
Remote Control
(Transmitter)
Figure 23 - Installing Batteries in Remote
Control and Receiver
AAA
Battery
Positive
UP
Folder located bluegrassliving(\\192.168.1.1.20) (W)\users\John
S Thomas\Procom Heating Specimens
at these and let me know
Figure 22 - InstallingPlease
Batterylook
in Ignitor
if this is sufficient:
163087-01A
John
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17
OPERATION
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a
fire or ­explosion may result causing property damage, personal
injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting the
pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around
the appliance area for gas. Be sure to
smell next to the floor because some
gas is heavier than air and will settle
on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the fire department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn
by hand, don’t try to repair it, call a
qualified service technician. Force or
attempted repair may result in a fire or
explosion.
D. Do not use this appliance if any part
has been under water. Immediately call
a qualified service technician to inspect
the appliance and to replace any part of
the control system and any gas control
which has been under water.
LIGHTING INSTRUCTIONS
WARNING: The fire screen or
guard designed for this unvented appliance must be installed
prior to operation.
NOTICE: During initial operation
of new heater, burning logs will
give off a paper-burning smell.
Orange flame will also be present. Open damper or window to
vent smell. This will only last a
few hours.
1. STOP! Read the safety information above.
2. Make sure equipment shutoff valve is fully
open.
3. Push in the control knob slightly and turn
clockwise
to the OFF position.
4. Wait five (5) minutes to clear out any gas.
Then smell for gas around heater and near
the floor. If you smell gas, STOP! Follow
"B" in the safety information above. If you
do not smell gas, go to the next step.
5. Push in the control knob slightly and turn
counterclockwise
to the PILOT
position. Press in control knob for five (5)
seconds (see Figure 24).
18
Note: The first time that the heater is operated after connecting the gas supply,the
control knob should be pressed for about
thirty (30) seconds. This will allow air to
bleed from the gas system. If pilot does not
stay lit, refer to Troubleshooting, pages 26
though 29. Also contact a qualified service
technician or gas supplier for repairs. Until
repairs are made, light pilot with match.
• If control knob does not pop up when
released, contact a qualified service
technician or gas supplier for repairs.
Ignitor
Receiver Button
Figure 24 - Control Knob in the OFF
Position
Control Knob
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163087-01A
OPERATION
6. With control knob pressed in, push
down and release ignitor button. This
will light pilot. The pilot is attached
to the burner. If needed, keep pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, refer to
Troubleshooting, pages 26 though 29.
Also contact a qualified service technician
or gas supplier for repairs. Until repairs
are made, light pilot with match. To light
pilot with match, see Manual Lighting
Procedure.
7. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds,
release control knob.
Note: If pilot goes out, repeat steps 4
through 8. This heater has a safety interlock system. Wait one (1) minute before
lighting pilot again.
8. Be sure the slide switch on the front of the
receiver is in the ON position.
Figure 25 - Pilot
9. Turn control knob counterclockwise
to the ON position. The main burner
should light.
10. Make sure the heater screen is in place
before operating heater.
11. If heater will not operate, follow the instructions To Turn Off Gas To Appliance, and
call your service technical or gas supplier.
CAUTION: Do not try to adjust heating levels by using the
equipment shutoff valve.
THERMOSTAT CONTROL OPERATION
The thermostatic control used on this model
differs from standard thermostats. The thermostat used on this heater senses the room
temperature AT THE REMOTE HANDSET. At
times the room may exceed the set temperature. If so, the burner will shut off. The burner
will cycle back on when room temperature
drops below the set temperature. The control
can be set to any temperature between 45°
F and 99°F.
Note: The location of the remote handset will
affect the operation. If it is in a warmer place
the unit will shut off before the room is warmed
TO TURN OFF GAS TO APPLIANCE
Shutting Off Heater
Turn control knob clockwise
OFF position.
to the
Shutting Off Burner Only
(pilot stays lit)
Turn control knob clockwise
to the
PILOT position.
MANUAL LIGHTING PROCEDURE
1. Remove screen by lifting and pulling
forward.
2. Follow steps 1 through 6 under Lighting
Instructions, page 20.
3. With control knob in PILOT position, strike
match, and hold near pilot. Press in control
knob; pilot should light.
163087-01A
4. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds,
release control knob.
5. Make sure the heater screen is in place
before operating heater.
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19
OPERATION
REMOTE CONTROL SYSTEM
Programming the Remote and Receiver
The remote and receiver must be “learned”
to one another.
To prepare the receiver box for learning, use
a pen or small screwdriver to gently press
and hold the learn button until you hear 3
series of beeps.
1. Place the slide switch on the receiver in
the remote position (see Figure 26).
2. Turn control knob on the heater to the ON
position.
3. Use a pen or small screwdriver to gently
press and hold the recessed LEARN
button on the face of the receiver for 2-3
seconds. You will hear a beep.
4. Press the ON button on the remote control
to light the burner (see Figure 27). You
will hear a series of beeps. This will also
"learn", or program, the remote and the
receiver.
Note: Remote must be at least 5 feet
away from the receiver during the learning
process.
Note: If the remote control is lost or damaged, the slide switch on the receiver can
be used to operate the heater.
Note: When batteries are replaced the
learning process above must be repeated.
Learn Button
LEARN
ON
REMOTE
Key Settings
ON - Operates unit to on position, manually
operated solenoid ON.
OFF - Operates unit to off position, manually
operated solenoid OFF.
MODE - Changes unit from manual mode to
thermo mode.
SET - Sets temperature in thermo mode.
TEMP
Figure 27 - Remote Control
LCD Liquid Crystal Display
1. DISPLAY Indicates CURRENT room
temperature.
2. °F or °C Indicates degrees Fahrenheit or
Celsius.
3. FLAME Indicates burner/valve in operation.
4. ROOM Indicates remote is in THERMO
operation.
5. TEMP Appears during manual operation.
6. SET Appears during time the of setting
the desired temperature in the thermo
operation.
OFF
2
1
Slide Switch
Figure 26 - Receiver
Remote Control Operation
The transmitter operates on 2 AAA batteries.
20
4
ROOM
SET TEMP
3
5
6
Figure 28 - Remote Control Display
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163087-01A
OPERATION
Setting°F/°C Scale
The factory setting for temperature is °F. To
change this setting to °C, press the ON key
and the OFF key on the remote control at the
same time (see Figure 26, page 22). This will
change from °F to °C. Follow this same procedure to change from °C back to °F.
Manual Function
To operate the system in the manual “MODE”
do the following.
ON OPERATION
Press the ON key and the appliance flame will
come on. During this time the LCD screen will
show ON (see Figure 29).
After 3 seconds the LCD screen will default to
display room temperature and the word TEMP
will show (see Figure 29). The flame icon will
appear on LCD screen in manual on mode.
TEMP
Figure 29 - Manual Mode in ON Operation
OFF OPERATION
Press the OFF key and the appliance flame
will shut off. During this time the LCD TEMP
screen
will show OF (see Figure 30).
After 3 seconds the LCD screen will default to
display room temperature and the word TEMP
TEMP
will show (see Figure 30).
TEMP
Figure 30 - Manual Mode in OFF Operation
THERMOSTAT FUNCTION
Setting Desired Room Temperature
The remote control system can control the
thermostat when the transmitter is in the
THERMO mode. The word ROOM must be
displayed on the screen.
To set the THERMO MODE and desired room
temperature:
1. Press the MODE key until the LCD screen
shows the word ROOM. The remote is
now in the thermostatic mode.
163087-01A
2. Press and hold the SET key until the desired set temperature is reached. The LCD
screen set numbers will increase from 45°
to 99° and then restart over at 45°.
3. Release the SET key. The LCD screen
will display the set temperature for 3 seconds, then flash the set temperature for
3 seconds, then LCD screen will default
to display the room temperature.
To Change The Set Temperature
1. Press and hold the SET key until the
desired set temperature is reached. The
LCD screen set numbers will increase
from 45° to 99° then restart over at 45°.
2. Release the SET key. The LCD screen will
display the set temperature for 3 seconds,
then flash the set temperature for 3 seconds, then the LCD screen will default to
display the room temperature.
3. Press the MODE key to disengage the
thermo mode. The word ROOM on the
LCD screen will not show when the thermo
is not in operation.
Note: The highest SET temperature is
99°F (32 °C) and the lowest temperature
is 45°F (6°C).
REMOTE CONTROL OPERATION
NOTES
The Thermo Feature on the transmitter operates the appliance whenever the ROOM
TEMPERATURE varies a certain number of
degrees from the SET TEMPERATURE.
This variation is called the “swing” or temperature differential. The normal operating
cycle of an appliance may be 4 times per
hour depending on how well the room or
home is insulated from the cold or drafts.
The factory setting for the “swing number” is
2. This represents a temperature variation of
+/-2°F (1°C) between SET temperature and
ROOM temperature, which determines when
the fireplace will be activated. The transmitter
has ON and OFF manual functions that are
activated by pressing either button on the
face of the transmitter. When a button on the
transmitter is pressed the word ON or OF will
appear on the LCD screen to show while the
signal is being sent. Upon initial use, there
may be a delay of three seconds before the
remote receiver will respond to the transmitter.
This is part of the system’s design.
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21
INSPECTING BURNERS
IMPORTANT: Owner’s should check pilot flame pattern and burner flame pattern often.
Incorrect flame patterns indicate the need for cleaning (see Care and Maintenance,
page 25) or service.
WARNING: Only a qualified service person should service and
repair heater. This includes maintenance requiring replacement or
alteration of components.
PILOT FLAME PATTERN
Figure 31 shows a correct pilot flame pattern.
Figure 32 shows an incorrect pilot flame pattern. The incorrect pilot flame is not touching
the thermocouple. This will cause the thermocouple to cool, which shuts the heater off.
If pilot flame pattern is incorrect, as shown
in Figure 32
• turn heater off (see To Turn Off Gas to Appliance, page 21)
• see Troubleshooting pages 26 through 29.
Notice: Do not mistake orange flames with
yellow tipping. Dirt or other fine particles enter
the heater and burn causing brief patches of
orange flame.
Figure 31 - Correct Pilot Flame Pattern
(Natural Gas shown)
WARNING: If incorrect flame
occurs, your heater could produce increased levels of carbon
monoxide. If the burner flame
pattern seems excessive, follow instructions at bottom of
this page.
Approx. 3"-6" Above Top of Logs
Figure 32 - Incorrect Pilot Flame Pattern
(Natural Gas shown)
BURNER FLAME PATTERN
Figure 33 shows a correct burner flame pattern. Figure 34 shows an incorrect burner flame
pattern. If burner flame pattern is incorrect then:
• turn heater off (see To Turn Off Gas to Appliance, page 19).
• see Troubleshooting pages 25 through 27. More Than 8" Above Top of Logs
Approx. 3"-6" Above Top of Logs
Figure 33- Correct Burner Flame Pattern
More Than 8" Above Top ofBURNER
Logs
Figure 34 - Incorrect Burner Flame
Pattern
PRIMARY AIR HOLES
Air is drawn into the burner through the holes in the fitting at the entrance to the burner. These
holes may become blocked with dust or lint. Periodically inspect these holes for any blockage
and clean as necessary. Blocked air holes will create soot.
22
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163087-01A
CARE AND MAINTENANCE
WARNING: Turn off heater and let cool before servicing.
CAUTION: You must keep control areas, burner, and circulating
air passageways of heater clean. Inspect these areas of heater before
each use. Have heater inspected yearly by a qualified service technician. Heater may need more frequent cleaning due to excessive lint
from carpeting, bedding material, pet hair, etc.
WARNING: Failure to keep the primary air opening(s) of the
burner(s) clean may result in sooting and property damage.
MAIN BURNER
Periodically inspect all burner flame holes with
the heater running. All slotted burner flame
holes should be open with yellow flame present. All round burner flame holes should be
open with a small blue flame present. Some
burner flame holes may become blocked by
debris or rust, with no flame present. If so,
turn off the heater and let it cool, and remove
blockage or replace burner. Blocked burner
flame holes will create soot.
ODS/PILOT
CLEANING BURNER PILOT AIR INLET HOLE
We recommend that you clean the unit every
2,500 hours of operation or every three months.
We also recommend that you keep the burner
tube and pilot assembly clean and free of dust
and dirt. To clean these parts we recommend
using compressed air no greater than 30 PSl.
Your local computer store, hardware store,
or home center may carry compressed air in
a can. You can use a vacuum cleaner in the
blow position. If using compressed air in a can,
please follow the directions on the can. If you
don’t follow directions on the can, you could
damage the pilot assembly.
1. Shut off the unit, including the pilot. Allow
the unit to cool for at least thirty minutes.
2. Inspect burner, pilot and primary air inlet
holes on injector for dust and dirt (see
Figure 35).
3. Blow air through the ports/slots and holes
in the burner. Also clean the pilot assembly.
4. Check the injector holder located at the
end of the burner tube again. Remove any
large particles of dust, dirt, lint, or pet hair
with a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the
injector holder.
6. In case any large clumps of dust have now
been pushed into the burner. Repeat steps
3 and 4.
163087-01A
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage ODS/
pilot unit.
Use a vacuum cleaner, pressurized air, or a
small, soft bristled brush to clean.
A yellow tip on the pilot flame indicates dust and
dirt in the pilot assembly. There is a small pilot
air inlet hole about 2" from where the pilot flame
comes out of the pilot assembly (see Figure
35). With the unit off, lightly blow air through the
air inlet hole. You may blow through a drinking
straw if compressed air is not available.
Burner Tube
Primary Air Inlet
Holes
Figure 35 - Burner and Injector Holder
WARNING: Do not loosen
the screw fixing the setting of
the air shutter. Do not change
the setting of the air shutter. To
do so may cause poor combustion and sooting.
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23
CARE AND MAINTENANCE
CABINET
Air Passageways
Use a vacuum cleaner or pressurized air to
clean.
Exterior
• Use a soft cloth dampened with a mild soap
and water mixture.
• Wipe the cabinet to remove dust.
Thermocouple Ignitor
Electrode
Pilot
Assembly
LOGS
• If you remove logs for cleaning, refer to
Installing Logs, page 16, to properly replace
logs.
• Replace log(s) if broken or chipped (dimesize or larger).
Pilot Air Inlet Hole
Figure 36 - Pilot Inlet Air Hole
BLOWER (OPTIONAL ACCESSORY)
Refer to blower manual.
TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
WARNING: Only a qualified service technician should service and
repair heater. Make sure that power is turned off before proceeding.
Turn off and let cool before servicing.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors.
Note: All troubleshooting items are listed in order of operation.
24
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163087-01A
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
When ignitor button is 1. Low battery.
1. Replace battery.
pressed in, there is no 2. Ignitor electrode is not 2. Replace ignitor cable
spark at ODS/pilot
connected to ignitor cable.
3. Ignitor cable is pinched or 3. Free ignitor cable if pinched
wet.
by any metal or tubing. Keep
ignitor cable dry.
4. Ignitor electrode is positioned 4. Replace electrode.
wrong. Ignitor electrode is
broken.
5. Broken ignitor cable.
5. Replace ignitor cable.
6. Bad ignitor.
6. Replace ignitor.
When ignitor button is 1. Gas supply is turned off or 1. Turn on gas supply or open
pressed in there is a
equipment shutoff valve is
equipment shutoff valve.
spark at ODS/pilot but no
closed.
pilot flame present.
2. Control knob not in PILOT 2. Turn control knob to PILOT
position.
position.
3. C o n t r o l k n o b n o t f u l l y 3. Fully press in control knob
pressed in while pressing
while pressing ignitor button.
ignitor button.
4. A i r i n g a s l i n e s ( n e w 4. Continue holding down
installation or recent gas
control knob. Repeat igniting
interruption).
operation until air is removed.
5. ODS / pilot is clogged.
5. Clean ODS/pilot (see Care
and Maintenance, page 25) or
replace ODS/pilot assembly.
6. Incorrect inlet gas pressure 6. Check inlet gas pressure or
or inlet regulator is damaged.
replace inlet gas regulator.
7. D e p l e t e d g a s s u p p l y 7. Contact local propane gas
(propane).
company.
ODS/pilot lights but flame 1. Control knob is not fully 1. Press in control knob fully.
goes out when control
pressed in.
knob is released.
2. Control knob is not pressed 2. After ODS/pilot lights, keep
in long enough.
control knob pressed in 30
seconds.
3. Equipment shutoff valve is 3. Fully open equipment shutoff
not fully open.
valve.
4. Thermocouple connection is 4. Hand tighten until snug, and
loose at control valve.
then tighten 1/4 turn more.
5. Pilot flame not touching 5. A) Contact local natural or
thermocouple, which allows
propane gas company
thermocouple to cool, causing pilot flame to go out. This
B) Clean ODS/pilot (see
problem could be caused by
Care and Maintenance,
one or both of the following:
page 25) or replace ODS/
A) Low gas pressure
pilot assembly
B) Dirty or partially clogged
ODS/pilot
6. Thermocouple damaged.
6. Replace thermocouple.
7. Control valve damaged.
7. Contact customer service.
163087-01A
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25
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
Burner(s) does not light 1. Burner orifice is clogged.
after ODS/pilot is lit
1. Clean burner orifice (see
Care and Maintenance,
page 25).
2. Inlet gas pressure is too low. 2. Contact local gas supplier.
3. Burner orifice diameter is too 3. Replace gas train.
small.
Delayed ignition of 1. Manifold pressure is too low. 1. Contact local gas supplier.
burner(s).
2. Burner orifice is clogged.
2. Clean burner (see Care and
Maintenance, page 25).
Burner backfiring during 1. Burner orifice is clogged or 1. Clean burner orifice (see
combustion
damaged.
Care and Maintenance,
page 25).
2. Burner is damaged.
2. Contact dealer or customer
service.
3. Gas regulator is damaged.
3. Replace gas train.
High yellow flame during 1. Not enough air.
burner combustion
1. Check burner for dirt and
debris. If found, clean burner
(see Care and Maintenance,
page 25).
2. Inlet gas pressure is too low. 2. Contact local gas supplier.
3. Gas regulator is defective.
3. Replace gas train.
Slight smoke or odor 1. Residues from manufacturing 1. Problem will stop after a few
during initial operation
process.
hours of operation.
Gas odor during com- 1. Foreign matter between 1. Take apart gas tubing and
bustion.
control valve and burner.
remove foreign matter.
2. Gas leak. (See Warning 2. Locate and correct all leaks
Statement at top of page 26).
(see Checking Gas Connections, page 16).
Heater produces unwanted odors.
1. Heater is burning vapors from 1. Ventilate room. Stop using
paint, hair spray, glues, etc.
odor causing products while
See IMPORTANT statement,
heater is running.
page 26.
2. Gas leak. See Warning State- 2. L o c a t e a n d c o r r e c t a l l
ment at the top of page 26.
leaks (see Checking Gas
Connections, page 16).
3 Low fuel supply.
3. Refill supply tank (Propane
models).
Heater produces a whis- 1. Air in gas line.
tling noise when burner
is lit.
1. Operate burner until air is
removed from line. Have gas
line checked by local gas
supplier.
2. Air passageways on heater 2 Observe minimum installaare blocked.
tion clearances (Figure 4,
page 9)
3. Dirty or partially clogged 3 Clean burner (see Care and
burner orifice.
Maintenance, page 25).
26
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163087-01A
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
Heater produces a click- 1. Metal is expanding while 1. This is common with most
ing/ticking noise just after
heating or contracting while
heaters. If noise is excesburner is lit or shut off.
cooling.
sive, contact qualified service technician.
White powder residue 1. When heated, the vapors 1. Turn heater off when using
forming within burner
from furniture polish, wax,
furniture polish, wax, carpet
box or on adjacent walls
carpet cleaners, etc., turn
cleaner or similar products.
or furniture
into white powder residue.
Heater shuts off in use 1. Not enough fresh air is avail- 1. Open window and/or door for
(ODS operates).
able.
ventilation.
2. Low line pressure.
2. Contact local gas supplier.
3. O D S / p i l o t i s p a r t i a l l y 3. Clean ODS/pilot (see Care
clogged.
and Maintenance, page 25).
Gas odor exists even 1. Gas leak. See Warning 1. Locate and correct all leaks
when control knob is in
Statement at top of page 26.
(see Checking Gas ConnecOFF position.
tions, page 16).
2. Control valve is defective.
2. Contact customer service.
Moisture/condensation
noticed on windows.
1. Not enough combustion/
ventilation air.
1. Refer to Air for Combustion and Ventilation requirements, page 7.
REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
parts, call Customer Service toll free at
1-866-762-4050 for referral information.
When calling Customer Service or your dealer,
have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane or Natural gas)
• Purchase date
Usually, we will ask you to return the defective
part to the factory
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s) call Customer Service toll free at
1-866-762-4050for referral information.
163087-01A
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
www.factorybuysdirect.com
27
PARTS
MODEL B500RTN/B500RTP
3
2
1
4
7
5
8
9
6
LEA
RN
ON
REM
OTE
OFF
28
www.factorybuysdirect.com
163087-01A
PARTS
MODEL B500RTN/B500RTP
This list contains replaceable parts for your heater. When ordering replacement parts, follow
the instructions listed under Replacement Parts on page 27 of this manual.
ITEM
1
1
2
3
4
5
6
7
8
9
PART #
DESCRIPTION
163819-01
Gas Train Assembly - NG
163819-02
Gas Train Assembly -Propane
161635-0HT
Hood
TK32
Decorative Trim Kit
OD-C0889-11 Solenoid
161338-01
Ignitor
161312-01
Receiver
161334-01
Remote Control
161297-04
Screen
161339-01
Log Set
PART AVAILABLE - NOT SHOWN
161644-01
Hardware Package
QTY
1
1
1
1
1
1
1
1
1
1
1
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
• propane gas supply might be low (propane units only)
You may feel your gas pressure is too low. If so, contact your local gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact
ProCom Heating, Inc. at 1-866-762-4050.
When calling, please have your model and serial numbers of your heater ready.
ACCESSORIES
Purchase these heater accessories from your local dealer. If they can not supply these accessories, contact Bluegrass Living, Inc. at 1-866-762-4050 for information.
EQUIPMENT SHUTOFF VALVE
For all models. Equipment shutoff valve with
1/2" NPT tap.
163087-01A
OPTIONAL FAN KIT - FIB100
The fan has 3 settings ON/OFF/Auto.
www.factorybuysdirect.com
29
WARRANTY
KEEP THIS WARRANTY
Model ________________________________
Serial No. _____________________________
Date Purchased ________________________
Keep receipt for warranty verification.
REGISTER YOUR PRODUCT AT WWW.BLUEGRASSLIVING.COM
BLUEGRASS LIVING LIMITED WARRANTIES
New Products
Standard Warranty: Bluegrass Living warrants this new product and any parts thereof to be free from
defects in material and workmanship for a period of one (1) year from the date of first purchase from an
authorized dealer provided the product has been installed, maintained and operated in accordance with
Bluegrass Living’s warnings and instructions.
For products purchased for commercial, industrial or rental usage, this warranty is limited to 90 days from
the date of first purchase.
Factory Reconditioned Products
Limited Warranty: Bluegrass Living warrants factory reconditioned products and any parts thereof to be free
from defects in material and workmanship for a period 30 days from the date of first purchase from an authorized
dealer provided the product has been installed, maintained and operated in accordance with Bluegrass Living’s
warnings and instructions. No return will be authorized. Parts will be provided to repair the product.
Terms Common to All Warranties
The following terms apply to all of the above warranties:
Always specify model number and serial number when contacting the manufacturer. To make a claim under
this warranty, the bill of sale or other proof of purchase must be presented.
This warranty is extended only to the original retail purchaser when purchased from an authorized dealer,
and only when installed by a qualified installer in accordance with all local codes and instructions furnished
with this product.
This warranty covers the cost of part(s) required to restore this product to proper operating condition and
an allowance for labor when provided by a Bluegrass Living Authorized Service Center or a provider approved by Bluegrass Living. Warranty parts must be obtained through authorized dealers of this product
and/or Bluegrass Living who will provide original factory replacement parts. Failure to use original factory
replacement parts will void this warranty.
Traveling, handling, transportation, diagnostic, material, labor and incidental costs associated with warranty
repairs, unless expressly covered by this warranty, are not reimbursable under this warranty and are the
responsibility of the owner.
Excluded from this warranty are products or parts that fail or become damaged due to misuse, accidents,
improper installation, lack of proper maintenance, tampering or alteration(s).
This is Bluegrass Living’s exclusive warranty, and to the full extent allowed by law; this express warranty
excludes any and all other warranties, express or implied, written or verbal and limits the duration of any
and all implied warranties, including warranties of merchantability and fitness for a particular purpose to one
(1) year on new products and 30 days on factory reconditioned products from the date of first purchase.
Bluegrass Living makes no other warranties regarding this product.
Bluegrass Living’s liability is limited to the purchase price of the product and Bluegrass Living shall not be
liable for any other damages whatsoever under any circumstances including direct, indirect, incidental, or
consequential damages.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Bluegrass Living Inc.
2800 Griffin Drive
Bowling Green, KY 42101
1-866-762-4050
163087-01
Rev. A
02/21