fi9831p user manual - Foscam.us

fi9831p user manual - Foscam.us

User

Manual

Model: FI9831P

Indoor HD Pan/Tilt Wireless IP Camera with P2P

For Windows & Mac OS

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Table of Contents

Security Warning...................................................................................................................................................................1

1 Overviews........................................................................................................................................................................... 1

1.1 Key Features...........................................................................................................................................................2

1.2 Read Before Use....................................................................................................................................................2

1.3 Packing Contents................................................................................................................................................... 2

1.4 Physical Description.............................................................................................................................................. 3

1.5 SD Card................................................................................................................................................................... 4

2 Accessing the Network Camera......................................................................................................................................5

2.1 Access the Camera in LAN.................................................................................................................................. 5

2.2 Access the Camera in WAN.................................................................................................................................9

2.3 Using the VLC player.......................................................................................................................................... 13

2.4 IP camera connection to the server..................................................................................................................16

3 Surveillance Software GUI.............................................................................................................................................16

3.1 Login Window....................................................................................................................................................... 17

3.2 Modify the Username and Password............................................................................................................... 18

3.3 Surveillance Window........................................................................................................................................... 18

4 Advanced Camera Settings........................................................................................................................................... 25

4.1 Status..................................................................................................................................................................... 25

4.2 Basic Settings.......................................................................................................................................................28

4.3 Network..................................................................................................................................................................37

4.4 Video...................................................................................................................................................................... 49

4.5 Alarm...................................................................................................................................................................... 53

4.6 Record................................................................................................................................................................... 56

4.7 Pan/Tilt...................................................................................................................................................................60

4.8 Firewall...................................................................................................................................................................64

4.9 System................................................................................................................................................................... 65

5 Playback............................................................................................................................................................................68

6 Phone Apps...................................................................................................................................................................... 69

7 APPENDIX........................................................................................................................................................................70

7.1 Frequently Asked Questions..............................................................................................................................70

7.2 Default Parameters..............................................................................................................................................84

7.3 Specifications........................................................................................................................................................84

7.4 CE & FCC..............................................................................................................................................................85

8 OBTAINING TECHNICAL SUPPORT..........................................................................................................................86

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Security Warning

Safeguarding Your Privacy

Foscam cameras require good security practices to safeguard your privacy. You can help protect your camera by changing the default username and/or password. Input a username and/or password that is at least 8 – 10 characters or longer. Try to use a combination of lower-case and upper-case letters as well as numbers and special characters. The more complex the username and password, the harder it will be to guess by an unauthorized user.

You should update your camera regularly at http://www.foscam.us/firmware.html. Make sure your camera has the latest firmware installed for your specific camera model. The latest firmware for Foscam cameras utilizes protection against various types of online hacking, cracking, and unauthorized access. Doing so will make your device more secure, may add features, and will contain bug fixes to make your device work faster.

1 Overviews

FOSCAM Indoor HD Pan/Tilt Wireless IP Camera with P2P is an integrated wireless IP Camera with a color

CMOS sensor enabling viewing in High Definition resolution. It combines a high quality digital video camera, with a powerful web server, to bring clear video to your desktop and mobile devices from anywhere on your local network or over the Internet.

Thanks to the P2P easy access technology, you don’t need to do complicated Port Forwarding and DDNS settings, you just need to scan the QR code on the bottom of the camera to connect it on smart phone, or input the UID on CMS software to do remote access.

With flexible 300-degree pan and 120-degree tilt, FI9831P gives users more comprehensive control over a monitored site. The FI9831P supports the industry-standard H.264 compression technology, drastically reducing file sizes and conserving valuable network bandwidth.

The IPCAM is based on the TCP/IP standard. There is a WEB server inside which could support Internet

Explore. Therefore the management and maintenance of your device is simplified by using the network to achieve the remote configuration and start-up.

The camera is designed for indoor surveillance applications such as retail stores, offices or banks. Controlling the IPCAM and managing images are simplified by using the provided web interface across the network utilizing wireless connectivity.

FOSCAM provides Smart Phone APP for Android and iPhone users, please search and install Foscam Viewer on App Store and Google Play for iOS and Android devices, then you can view your camera anywhere,

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anytime on your smart mobile devices.

Please note to change your default username and password once you have initially logged into your

Foscam camera. Changing your default user settings enables better protection against any types of attacks against your camera.

1.1 Key Features

 Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow bandwidth network

 1.3 Mega Pixel

 Pan 300 degree, tilt 120 degree

 Supports IE/Firefox/Google/Safari browser or any other standard browsers

 Supports WEP,WPA and WPA2 Encryption

Wi-Fi compliant with wireless standards IEEE 802.11b/g/n

 IR night vision (Range:8m)

 Supports image snapshot

 Supports dual-stream

 Supports SD Card to 32G

Supports IR-Cut and the filter change automatically

 Embedded FOSCAM DDNS(dynamic domain name service) Service

 Supports two-way audio / remote viewing & record from anywhere anytime

 Multi-level users management with password protection

 Motion detection alert via email or upload image to FTP

Supporting Third Party Domain Name Service

 Providing Phone APPs for Android and iPhone users

 Supports multiple network protocols: HTTP /TCP /IP /UDP /FTP /DHCP /DDNS / UPNP/ONVIF

 Providing Central Management Software to manage or monitor multi-cameras

1.2 Read Before Use

Please first verify that all contents received are complete according to the Package Contents listed below.

Before the Network Camera is installed, please carefully read and follow the instructions in the Quick

Installation Guide to avoid damage due to faulty assembly and installation. This also ensures the product is used properly as intended.

1.3 Packing Contents

● IP Camera × 1

● Wi-Fi Antenna × 1

● Ethernet Cable × 1

● Quick Installation Guide × 1

● DC Power Adapter × 1

● Mounting bracket × 1

● CD×1

● Security Warning Card × 1

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1.4 Physical Description

Front Panel

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1.Speaker: Built-in speaker

2.LENS: Fixed focus lens

3.Infrared LED: Infrared LEDs for night vision

4.Microphone: Built-in microphone

5.WI-FI Antenna: Wireless Antenna

Rear Panel

Figure 1.1

1.LAN

9.Antenna

8.Audio Input

2.Power

3.Network light

7.Audio Output

4.Power

5.WPS

Figure 1.3

6. SD Card Slot

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1.LAN: 10/100 Mbps RJ-45 port for wired connection

2.Power: DC 5V/2A Power supply

3.Network Light: The LED will blink slowly in wired connection, blink two times faster in wireless connection

4.Power Light: If the power supply works fine, the light will turn on

5.WPS: Push the WPS button on the camera and wireless router in 1 minutes, the camera will connect the wireless router automatically, in WPS process, the Network Light will blink very fast

6. SD card Slot: Supports up to 32GB SD card for storing the video

7.Audio Output: This jack is used to plug an external speaker

8.Audio Input: This jack is used to plug an external microphone

9.Antenna: Used to connect external wireless antenna

Bottom View

1.Mounting Port

2.Reset Button

5.SN Label

3.Product Label

4.WI-FI Module Label

Figure 1.4

1.Mounting Port: Port for mounting bracket

2.Reset Button: Push and hold for more than 5 seconds to set the camera to factory default

3.Product Label: There are MAC address, UID, DDNS URL, default username and password on the label

4.WI-FI Module Label: There is WI-FI MAC address and serial number of the WI-FI module on the label

5.SN Label: There is serial number of the camera on the label

6 The different features between the models involved

1.5 SD Card

This camera supports SD Card and the max size of SD card must be under 32G.

When you plug in the SD card during the camera work process, please reboot the camera again, or else the

SD Card may be cannot work well.

Go to the

SettingsDevice StatusDevice Status

page, you can see the SD card status.

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The default storage path of alarm record files is SD card, when the available size of SD card is less than 256M, the old record files will be deleted automatically.

2 Accessing the Network Camera

This chapter explains how to access the network camera through web browsers and RTSP players.

2.1 Access the Camera in LAN

This camera support HTTP and HTTPS protocols, so here will allow you to use HTTP and HTTPS port no.

(1) Http:// LAN IP + Http Port NO.

Double click the IP Camera Tool icon and it should find the camera’s IP address automatically after you plug in the network cable.

Figure 2.1

Double click the IP address of the camera; your default browser will open to the camera login page.

Https:// LAN IP + Https Port no.

The default Https port no. is 443. You can use the url to access the camera: https:// LAN IP + HTTPS port.

Go to Settings - Network - Port panel , you can see and change the https port NO.

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Figure 2.2

HTTPS(Hypertext Transfer Protocol over Secure Socket Layer) is a safe way to access your camera, the data transferred on the Internet will be encrypted. Since we can not apply license for every LAN or DDNS URL, the webpage may pop up a warning like the following picture, you just need to click “Continue to this website (not recommended).”

Figure 2.3

Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.

Next, click the Security tab, then click the Trusted sites button.Finally ,click the Confirm button.

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Figure 2.4

For Firefox, you can add the trusted as the following way:

Tools --- Options ---- Advanced --- View Certificates --- Servers

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Figure 2.5

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Click View Certificates, and go to Servers option.

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Go to Add Exception panel.

Figure 2.6

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Figure 2.7

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2.2 Access the Camera in WAN

2.2.1 Static IP Addresses

Users who have static IP addresses do not need to set DDNS service settings for remote access. When you have finished connecting the camera using the LAN IP address and port forwarding, you can access the camera directly from the Internet using the WAN IP address and port number.

How to Obtain the WAN IP address from a public website

To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com

.The

webpage at this address will show you the current WAN IP.

Figure 2.8

Access your IP Camera from the Internet

You can access the IP Camera from the Internet (remote access). Enter the WAN IP address and port number in your standard browser. For example, you would enter http:// 183.37.28.254:85

Note

Make sure port forwarding is successful. You can do port forwarding two ways.

Login to your router to enable the “UPNP” function. You can then login to the camera as administrator, choose

Network, and then choose UPnP to enable UPnP. Make sure that the status of UPnP reads “UPnP Successful” on the Device Status page.

Do port (HTTP port and Media port) forwarding manually. (See Figure 2.11 for further details)

If your router has a Virtual Server, it can do port forwarding. Add the camera’s LAN IP and port which you had set earlier to your router’s port forwarding settings.

Note: If you plug the camera into a router, it will have a dynamic IP address and you need to set DDNS service

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settings to view it remotely.

2.2.2 Dynamic IP Addresses

DDNS is a service that allows your IP Camera, especially when assigned with a dynamic IP address, to have a fixed host and domain name. This means that even though your WAN IP address is constantly changing, you will have a fixed hostname you can use to access your cameras at all times. You can access the camera directly from the Internet using the hostname and port number.

What is the HTTP Port NO.?

Default HTTP Port is 88

All cameras have the default HTTP port of 88. For example, if the LAN IP link of the camera is http://192.168.8.102:88, this means that the camera’s HTTP port is 88. You can change port 88 to another port if you’d like such as 2000 or 8090, which will not be conflict with other existing ports like 25, 21,10000.Here you can set the port no. between 1 and 65535.

Change the default http NO.88 to another one.

How to assign a different HTTP Port No. and fixed the LAN IP of the camera by the IP Camera Tool

Step 1: Open the IP Camera Tool, select the camera you would like to change the port of, right click on the IP address, and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure

2.8 and 2.9.

Figure 2.9

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Figure 2.10

Step 2: Enter the username and password of the Administrator (default username is admin with a blank password), and click “OK” to apply changes.

Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is now fixed at a static IP address of http://192.168.8.102:2000. This IP address will not change even if the camera is powered off and back on, the camera will remain on this LAN IP address. This is very important that a static LAN IP address is set, or you may have problems later with remote access and seeing the camera remotely if the camera loses power and reconnects on a different LAN IP address. Make sure you set a static

LAN IP address!

Figure 2.11

What is Port forwarding?

If you have never done port forwarding before, you can open and view the following link to understand the basic concept. Port forwarding allows for outside connections to access a specific device on your network from anywhere in the world. Every router automatically blocks any incoming connections for safety purposes. Using port forwarding, you are telling your router to allow a connection through a certain port (you can think of it as a gateway) into your router. You set this port to a specific device, in our case an IP Camera, so it can be accessed from anywhere in the world.

Click this link to learn more about port forwarding: http://portforward.com/help/portforwarding.htm

How do we configure Port Forwarding?

For this section, we will be using an example:

Let’s say the camera’s LAN IP address is

http://192.168.8.100:2000

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Step 1: Login to the router, and go to your router’s port forwarding or port triggering menu. Sometimes this is also under the name of Virtual Server or NAT.

Using the Linksys brand router as an example, we would log into the router, and go to the Applications &

Gaming menu. We would then click on the “Single Port Forwarding” sub-menu.

Step 2: Create a new column using the LAN IP address & HTTP Port of the camera within the router as shown below, then push OK or Submit to save your settings:

Figure 2.12

First method :

Use the embedded DDNS to access the camera via the Internet

Each Foscam camera has an embedded unique DDNS domain name, the format of this domain name is xxxxxx.myfoscam.org. On the bottom of the camera, you can see the domain name sticker with this information on it.

For example, we can use test09.myfoscam.org. In the camera, click Settings at the top, click “Network” on the left, then click “DDNS” to get to the DDNS settings page. Here you can see the unique domain name of your camera.

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Figure 2.13

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Now you can use “http://Domain name + HTTP Port” to access the camera via the Internet.

Take hostname test09.myfoscam.org and HTTP Port of 2000 for example, the URL link to access the camera via the Internet would be http:// test09.myfoscam.org:2000.

Second method :

Use the Third party DDNS to access the camera via the Internet

Step 1 Please go to the third party DDNS website(such as

www.no-ip.com

) to create a free hostname.

Step 2 DO DDNS Service Settings within the Camera

Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from

www.no-ip.com

Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.

Firstly, goes to option of DDNS Settings on the administrator panel.

Secondly, select No-Ip as a server.

Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as

DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS settings effective.

Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and check if the DDNS status is successful.

If failed, please double check if you have input the correct hostname, user name, and password, and try to redo the settings.

Note

If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party

DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take effect.

2.3 Using the VLC player

This camera supports RTSP streaming, here you can view the camera using VLC player.

RTSP URL rtsp:// [user name][:password]@IP:HTTP port number/videosream

The part in the square brackets may be omitted.

user name & password:

The user name and password to access the camera. This part can be omitted.

IP:

WAN or LAN IP address.

Videostream:

Here support three mode: videoMain, videoSub and audio. When the network speed is bad, here you had better select videoSub. If you select audio, you can only hear the sound but cannot see the video.

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For example:

IP: 192.168.1.11

HTTP Port number: 88

User name: admin

Password: 123

Here I can enter one of the following URLs in the VLC.

1) rtsp://admin:[email protected]:88/videoMain

2) rtsp:// @192.168.1.11:88/videoMain

3) rtsp://:[email protected]:88/videoMain

4) rtsp://[email protected]:88/videoMain

Open the VLC, and go to MediaOpen Network Stream option, then enter the URL into VLC.

Figure 2.14

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Figure 2.15

Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time preview.

Figure 2.16

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Figure 2.17

If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation

Guide about How to configure port forwarding.

NOTE:

If you modify the camera’s username or password, you had better reboot the camera, or else the new username and password cannot take effect when you enter the authentication in the VLC.

2.4 IP camera connection to the server

Device supports ONVIF 2.2.1 protocol,You can easily access the NVR with ONVIF or server with ONVIF.

3 Surveillance Software GUI

Please refer to the Quick Installation Guide if you install the camera at first time. After finishing quick installation, you can take time to learn the operation of the software.

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3.1 Login Window

1

2

3

4

Figure 3.1

Please check the login window above, it was divided to 5 sections from no. 1 to 5.

Section1

Enter the User name and password

The default administrator username is admin with a blank password, please reset the password at first using and prevent unauthorized users login the camera (read chapter 3.2.4 about how to change).

Section2

Stream

The camera supports two stream modes: Main stream and sub stream. If you want to access the camera form

LAN, here you can select Main stream. If you want to access the camera from Internet, here we recommend sub stream.

Note: When the network bandwidth is badly you’d better select Sub Stream and the video will be more fluency.

Section3

Select the language

You can select the language you need via click on the language dropdown list to switch.

Section4

Login the camera

Click Login button and you will see the surveillance windows.(If login the camera for the first time, the page that modify the username and password will appears.)

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3.2 Modify the Username and Password

When you log in for the first time, it will come to the operating of modify the username and password automatically.

4

5

6

7

1

2

3

Figure 3.2

Enter the New Username, New password and Confirm the password.

Click Modify button, you will see the login page again.

3.3 Surveillance Window

8

Figure 3.6

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Section 1

FOSCAM Logo/ LiveVideo / Settings/Playback buttons

: FOSCAM LOGO

: Path to surveillance window. Click this button and back to the surveillance window

: Path to Administrator Control Panel, Click it, and it will lead to Administrator Control Panel and do advanced settings.

: Click this button and back to the Playback panel to view the stored audio files stored in the

SD Card.

Section 2

Multi-Device Window

The firmware inside the camera supports up to maximum of 9 cameras being monitoring at the same time. You can add other cameras in multi-device setting (read chapter 4.2.5).

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Figure 3.7

Section 3

Mode/ Stream / Mirror/ Flip buttons

Mode

1) 50HZ ---------Indoor surveillance (Region: Europe, China)

2) 60HZ ---------Indoor surveillance (Region: USA, Canada)

3) Outdoor------Outdoor surveillance

Stream

The default Stream supports four modes: 0/720P/30fps/4M, 1/VGA/25fps/2M, 2/VGA/ 15fps/ 1M and 3/

VGA/10fps/200K.

The format of the stream type is Stream type no. / Resolution / Maximum frame rate/

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Bit rate.

1) Stream type no. : The number is used to identify the stream type.

2) 960P/720P/ VGA/QVGA

There are four resolutions, the biggest one is 960P, the smallest one is 640x120 (QVGA) pixels. The bigger the resolution is , the better of the image quality is. If you are accessing the camera via internet and want to get more fluent video streaming, please select resolution VGA.

3) Maximum frame rate

When the video format is 50Hz, the maximum frame rate is 25 fps. When the video format is 60Hz, the maximum frame rate is 30 fps. You should lower frame rate when the bandwidth is limited. Normally, when the frame rate above 15, you can achieve fluently video.

4) Bit rate

Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration should combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will lead to video can not play well.

You can reset the stream type on “Settings-> Video-> Video Settings” panel.

Figure 3.8

After changing, please re-login the camera and you can see the modification.

Section 4

Pan/Tilt Control

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1------Up control button

2------Down control button

3------Left control button,

4------Right control button,

Click this button and go to center

Section 5

Cruise / Preset settings

Cruise Settings

5----- Up-Left control button

6----- Up-Right control button

7----- Down-Left control button

8----- Down-Right control button

The default cruise tracks have two types: Vertical and Horizontal.

Vertical: The camera will rotate from up to down.

Horizontal: The camera will rotate from left to right.

: Start cruise.

: Stop cruise.

If you want to define or change the cruise trace, please go to Settings

PTZ

Preset Settings panel.

How to do cruise?

Firstly: Select one track in the track dropdown list

Select one of these.

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Secondly: Click Start cruise button, the camera will cruise following the predefined path.

Thirdly: Click stop button and finish cruising.

Preset settings

IPCAM supports 16 preset positions, which is considered enough for DIY home & small business surveillance market

The default preset position is Topmost, Bottom most, Left most, right most, you can add other preset positions.

Add Click this icon to save the position you need the camera to remember

Delete Select one preset position and click this button to delete it.

GO Select one preset position in the preset dropdown list and click Go to make the camera move the preset position

How to do preset position?

Firstly, move the camera and stop at a desired place where you want make preset position.

Secondly, click button and enter a descriptive name for the preset position. The preset position cannot contain special characters. Then click OK to save it. If you want to reset the preset position, click Cancel.

After that, you can move the camera and stop at another place, and set another preset position. You can do all the 16 preset positions with this method.

If you want to see one preset position you have set, only select the preset position name from the preset dropdown list, and click go button, the camera will go to the preset position.

Section 6

IR LED Lights

Click Infra led and there are two modes to adjust the infrared led: Auto and Manual.

Auto: Select it and the camera will adjust the infra led (on or off) automatically.

Manual: Select it and you can turn on or turn off the infra led manually.

Schedule: Select it and the IR led light will be off at the schedule period. If you want to define or change the IR

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led lights schedule time, please go to Settings

Video

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IR LED Schedule page.

Section 7

Image quality settings

In this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality.

Section 9

OSD

If you have added time and camera name in the video, you can see it in the live window.

Go to Settings ---Basic settings---Camera name panel, and you can change another device name. The default device name is anonymous.

Go to Settings ---Basic settings---Camera time panel and adjust the device time.

Go to Settings ---Video---On Screen Display panel, you can add or no add OSD.

Section 10

Play/Stop/ Talk/Audio/ Snap/ Record/ Full screen button

1 2 3 4

1------Play Click it to play the video of the camera

2------Stop Click it to stop the video of the camera

5 6 7

3------ Talk Click the button and the icon will become to , then talk to the microphone that connected with PC, people around the camera can here your voice. Click the icon again and stop talking.

4------ Audio Click this icon, the icon will become to you can hear the sound around the camera by the earphone or speakers that connected with PC.

5----- Snapshot Click it to make snapshot and it pop-up a window which picture you snapshot, right click in the window and save the picture to anywhere you want.

6----- Record

Click the icon and the camera start recording, you can see a green dot in the live window. Click again and stop recording. The default storage path is C:\IPCamRecord. You can change the storage path: Go to Settings- >Record->Storage Location panel.

7------Full Screen

Click it to make full-screen, or you can double click the surveillance screen to make full-screen. Double click again and exit full-screen.

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Onscreen Mouse Control

Right click the mouse and you can adjust the screen ration, full screen and Zoom up.

Figure 3.9

Keep ration: Select it and the camera will adjust the size of live window based on the the computer monitor automatically. Sometimes there is a black border around the video, please select Keep ration to get a better visual quality .

Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen.

Zoom up: Select it and you can see a bigger screen than before.

First Method: Here is a convenient and fast solution to Zoom up/down screen by Clicking Video Screen and adjusting Mouse pulley, or by pressing the CTRL key and clicking the mouse left button.

Second Method: Click it and the live view will be digital zoomed up, then click Zoom Down and the live view back to original size.

Figure 3.10

When you select the Full Screen, then click right mouse, there is a Screen PTZ button.

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Figure 3.11

Click the Screen PTZ button and put the mouse on the screen to indicate the camera move direction you prefer, press the left mouse, the camera will move to the corresponding direction. Loosen the mouse and stop moving. Press Esc button or double click right mouse and cancel the function.

NOTE: For Mac OS, the plugin cannot support Onscreen Mouse Control, so you cannot allow to use it.

4 Advanced Camera Settings

Click the button “Settings”, goes to Administrator Control Panel to make advanced camera settings.

4.1 Status

Device Status contains four columns: Device Information, Device Status, Session Status and Log, it will show you various information about your camera.

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4.1.1 Device Information

Figure 4.1

Camera Model: The camera model NO.

Camera Name: The Device Name is a unique name that you can give to your device to help you identify it.

Click Basic Settings and go to Camera name panel where you can change your camera name. The default device name is anonymous.

Camera ID: Display the wired MAC address of your camera. For example Device ID is 000C5D00008, the same MAC ID sticker is found at the bottom of the camera.

Camera Time: The system time of the device. Click Basic Settings and go to Camera time panel and adjust the time.

System Firmware version: Display the System Firmware version of your camera.

App Firmware version: Display the application firmware version of your camera.

Web version: Display the web UI version of your camera

Plug-in version: Display the plug-in version of your camera

4.1.2 Device Status

On this page you can see device status such as Alarm status/ Record Status ,DDNS status ,WIFI status and so on.

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Figure 4.2

4.1.3 Session status

Session status will display who and which IP is visiting the camera now.

Figure 4.3

4.1.4 Log

The log record shows who and which IP address accessed or logout the camera.

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Reboot the camera and clear the log records.

Figure 4.4

4.2 Basic Settings

This section allows you to configure your camera’s Name, Time, Mail, User account and Multi-Device.

4.2.1 Camera Name

Default alias is anonymous. You can define a name for your camera here such as apple. Click Save to save your changes. The alias name can’t contain special characters.

Figure 4.5

4.2.2 Camera Time

This section allows you to configure the settings of the internal system clocks for your camera.

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Figure 4.6

Time Zone: Select the time zone for your region from the dropdown menu.

Sync with NTP server: Network Time Protocol will synchronize your camera with an Internet time server.

Choose the one that is closest to your camera.

Sync with PC: Select this option to synchronize the date and time of the Network Camera with your computer.

Manually: The administrator can enter the date and time manually. Note select the date and time format.

use DST: Select the daylight saving time from the dropdown list.

Click Save button and submit your settings.

4.2.3 User Accounts

Here you can create users and set privilege, visitor, operator or administrator. The default user account is admin, with a blank password. You can enter the users accounts of visitor 、 operator and administrator

Manually.

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Figure 4.7

How to change the password?

Firstly, select the account which you want to change the password, then select “Change password”, enter the old password and the new password, lastly click modify to take effect..

Figure 4.8

How to add account ?

Select one blank column, then enter the new user name, password and privilege, last click Add to take effect.

You can see the new added account on the Account list.

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Figure 4.9

Figure 4.10

Delete :Select the account which you want to delete, then click Delete button to take effect.

NOTE: The default admin account cannot be deleted, but you can add other administrator users.

How to change the username ?

Firstly, select the account which you want to change the username, then select “Change username”, enter the new password, lastly click modify to take effect.

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Figure 4.11

4.2.4 Multi-Camera

If you want to view multi-surveillance screens on one window, you need to login one camera, and set it as the main device, and do Multi-Device Settings, add other cameras to the first one camera. Before you do multi-cams settings, you need to assign different port such as 81, 82, 83, 84, 85, 86, 87, 88 to the cameras if there is 8 cams installed.

The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view multi-surveillance screen on one window.

Add cameras in LAN

In Multi-Device Settings page, you can see all devices searched in LAN. The 1st Device is the default one. You can add more cameras in the list in LAN for monitoring. The camera’s software supports up to 9 IP Cameras online simultaneously. Click The 2nd Device and click the item in the Device List in LAN, the Alias, Host and

Http Port will be filled in the boxes below automatically. Enter the correct username and password then click

Add. Add more cameras in the same way.

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Figure 4.12

Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here will show you which series the camera belongs to.

Figure 4.13

Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added.

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Figure 4.14

Figure 4.15

Add cameras in WAN

If you want to view all cameras via the internet(remote computer), you will need to add them using DDNS domain name. Firstly, make sure all of the cameras you added can be accessed through the internet. (Read

How to configure DDNS settings in chapter 4.3.4)

Login to the first camera using a DDNS domain name and port.

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Figure 4.16

Click Multi-Device Settings. Choose The 2nd Device. Fill in the 2nd camera’s name, DDNS domain name, port number. Enter user name and password and then choose Add. (Figure 4.17)

Figure 4.17

1----- The camera model: MJ or H264.

2----- The 2nd camera’s name

3----- Fill in the 2nd camera’s DDNS host not LAN IP

NOTE: The MJ series have the same HTTP Port NO. and Media Port NO.

4 ---- Enter the 2nd camera’s user name and password

5---- Click Add button and to take effect

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NOTE: Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP.

Figure 4.18

Return to video window. You will see all of the cameras accessible through the internet.

When you are away from home, you can use the first camera’s DDNS domain name and port to view all the cameras via internet.

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Figure 4.19

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4.3 Network

This section will allow you to configure your camera’s IP, PPPoE, DDNS, Wireless Settings, UPnP and Port.

4.3.1 IP Configuration

If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same subnet of your router or computer.

Figure 4.20

Changing settings here is the same as using the IP Camera Tool. (Figure 4.21/4.22)

It is recommended that you use the subnet mask, gateway and DNS server from your locally attached PC. If you don’t know the subnet mask, gateway and DNS server, you can check your computer’s local area connection as follows:

Control Panel

Network Connections

Local Area Connections

Choose Support

Details.

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Figure 4.21

Set the same Subnet Mask and gateway of the camera with your

PC.

There are two DNS servers . You can set any of them. Same with gateway is also OK.

Figure 4.22

If you don’t know the DNS server, you can use the same settings as the Default Gateway.

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4.3.2 Wireless Settings

Step 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on the left side of the screen, then click “Wireless Settings.”

Click the Scan button and the camera will detect all wireless networks around the area. It should also display your router in the list (Figure 4.23).

Click the Scan button to search for wireless networks.

Click the Page number to see other wireless networks devices if there are more than 10.

Figure 4.23

Step 2: Click the SSID (name of your router) in the list, the corresponding information related to your network, such as the name and the encryption, will be filled into the relevant fields automatically.

You will only need to fill in the password of your network. Make sure that the SSID, Encryption and the password you filled in are exactly the same for your router.

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2 Enter the password of your router.

1 Click the SSID of your router and the relevant information will be filled in the fields automatically.

Figure 4.24

Step 3: Please click on the Save button after all settings have been entered and disconnect the network cable.

Never shut down the power of the camera until the IP camera is able to connect to the wireless network.

The LAN IP address will disappear on the window of IP Camera Tool when the camera is configuring a wireless connection. Wait about 1 minute, the camera should obtain a wireless connection, and the LAN IP of the camera will show again on the window of the IP Camera Tool. The IP address may have changed after the camera receives a wireless connection; we recommend setting a static local IP address if this IP address changes by right clicking the camera in IP Camera Tools, setting a static IP, and pushing OK.

Congratulations! You have set up the wireless connection of the camera successfully.

NOTE :

If you fail to make a wireless connection, please refer to your seller or contact us directly for assistance.

4.3.3 PPPoE

If you are using a PPPoE connection, enable it and enter the User Name and Password for your PPPoE account.

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Figure 4.25

4.3.4 DDNS

FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the domain name, you can also use the third party domain name.

FOSCAM domain name

Here take test09.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel, you can see the domain name.

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Figure 4.26

Now you can use http:// Domain name + HTTP Port to access the camera via internet.

Take hostname test09.myfoscam.org and HTTP Port no. 800 for example, the accessing link of the camera via internet would be http:// test09.myfoscam.org:800

Restore DDNS to factory: If you have configured Third Party DDNS successfully, but you want to use

Manufacturer’s DDNS again , here click this button and start Manufacturer’s DDNS Service.

41

Third Party Domain Name Settings

User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com

Here take www.no-ip.com for example:

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Step 1, Go to the website www.no-ip.com

to create a free hostname

Firstly: Login on www.no-ip.com

and click No-IP Free to register.

Figure 4.27

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Figure 4.28

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Please register an account step by step according to instructions on

www.no-ip.com

After registration, please login your email which used to register. You will receive an email from website, please click the link to activate your ACCOUNT as indicated in email.

Secondly: Login the link with the registered username and password to create your domain name.

Figure 4.29

Figure 4.30

Please create the domain name step by step according to instructions on www.no-ip.com

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Step 2, DO DDNS Service Settings within the Camera

Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from

www.no-ip.com

Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example.

Firstly, goes to option of DDNS Settings on the administrator panel.

Secondly, select No-Ip as a server..

Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.info as

DDNS domain and server URL, Then click save to make effect. The camera will restart and to take the DDNS settings effective.

Fourthly, after the restart, login the camera, and go to option of Device Status on the administrator panel, and check if the DDNS status is successful.

If failed, please double check if you have input the correct hostname, user name, and password, and try to redo the settings.

NOTE :

If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party

DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take effect.

Do port forwarding within the router

Example: The camera’s LAN IP address is http://192.168.8.100:2000 , Media port no. is 9200.

Firstly, login the router, goes to the menu of Port Forwarding or Port Trigger (or named Virtue Server on some brands of router). Take Linksys brand router as an example, Login the router, and goes to

Applications & Gaming->Single Port Forwarding.

Secondly, Create a new column by LAN IP address & HTTP Port No. of the camera within the router showed as below.

Assign a name as you like here.

Fill the Media Port no. of the camera on the column of

External Port and Internal Port.

Figure 4.31

Use domain name to access the camera via internet

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After the port forwarding is finished, you can use the domain name+ http no.to access the camera via internet.

Take hostname ycxgwp.no-ip.info and http no. 2000 for example, the accessing link of the camera via internet would be http:// ycxgwp.no-ip.info:2000

4.3.5 UPnP

Figure 4.32

The default UPnP status is closed. You can enable UPnP, then the camera’s software will be configured for port forwarding. Back to the “Device Status” panel, you can see the UPnP status:

Figure 4.33

The camera’s software will be configured for port forwarding. There may be issues with your routers security settings, and sometimes may error. We recommend you configure port forwarding manually on your router .

4.3.6 Port

This camera supports HTTP Port. HTTP Port is used to access the camera remotely. If you want to access the camera and view the video, the HTTP Port must both be configured correctly.

HTTP port: By default, the HTTP is set to 88. Also, they can be assigned with another port number between 1 and 65535. But make sure they can not be conflict with other existing ports like 25, 21.

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Figure 4.34

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4.3.7 Mail Settings

If you want the camera to send emails when motion has been detected, here Mail will need to be configured.

Figure 4.35

1----- SMTP Server/ Port /Transport Layer Security

Enter SMTP server for sender. SMTP port is usually set as 25. Some SMTP servers have their own port, such as 587 or 465, and Transport Layer Security usually is None. If you use Gmail, Transport Layer Security must be set to TLS or STARTTLS and SMTP Port must be set to 465 or 25 or 587, which port you choose should be decided by which Transport Layer Security you select.

2-----SMTP Username/ password ID account and password of the sender email address

3----- Sender E-mail Mailbox for sender must support SMTP

4----- Receiver Mailbox for receiver need not support SMTP,you can set 4 receivers

5----Save Click Save to take effect

6----Test Click Test to see if Mail has been successfully configured.

Click Test to see if Mail has been successfully configured.

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Figure 4.36

If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test mail.

If the test fails with one of the following errors after clicking Test, verify that the information you entered is correct and again select Test .

1) Cannot connect to the server

2) Network Error. Please try later

3) Server Error

4) Incorrect user or password

5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it and try again

6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server

7) The message is denied by the server. Maybe because of the anti-spam privacy of the server

8) The server does not support the authentication mode used by the device

4.3.8 FTP Settings

If you want to upload record files and images to your FTP server,you can set FTP Settings.

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Figure 4.37

Figure 4.38

FTP server: If your FTP server is located on the LAN, you can set as Figure 4.37.

If you have an FTP server which you can access on the internet, you can set as Figure 4.38.

Port: Default is port 21. If changed, external FTP client program must change the server connection port accordingly.

FTP Mode: Here supports two modes: PORT and PASV.

Username/password: The FTP account and password.

Click Save to take effect.

Click Test to see if FTP has been successfully configured.

4.3.9 P2P

Access the IP Camera by Smart Phone (Android or iOS operating system)

First of all, you need to open the P2P function of the IP Camera at “Settings-->Network-->P2P”.

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Figure 4.1

Search and install Foscam Viewer on Google Play for Android devices, search and install Foscam Viewer on

APP Store for iOS devices.

If you want to know more details of the iOS APP or Android APP, see the iOS App User Manual or Android APP

User Manual.

4.4 Video

This section allows you to configure Video stream settings, On screen display and Snapshot settings.

4.4.1 Video Settings

There are two ways to set the stream video settings. They are main stream video settings and sub stream video settings.

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Figure 4.39

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Stream type: There are four types to identify different streams you have set.

Resolution: The camera supports four types: 720P, 960P, VGA, QVGA. The higher the resolution is, the clearer video will become. But the code flux will become larger too, and it will take up more bandwidth.

Bit rate: Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration should combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will lead to video can not play well.

Frame rate: Note that a larger frame size takes up more bandwidth. When the video format is 50Hz, the maximum frame rate is 25 fps. When the video format is 60Hz, the maximum frame rate is 30 fps. You should lower frame rate when the bandwidth is limited. Normally, when the frame rate above 15, you can achieve fluently video.

Key Frame Interval: The time between last key frame and next key frame. The shorter the duration, the more likely you will get a better video quality, but at the cost of higher network bandwidth consumption.

4.4.2 On Screen Display

This page is used to add time stamp and device name on the video.

Figure 4.40

Display Timestamp: There are two options: Yes or NO. Select Yes and you can see the system date on the video,

Display Camera Name: There are two options: Yes or NO. Select Yes and you can see the device name on the video.

4.4.3 Privacy Zone

This page is used to set some mask as privacy zone on the video.

Figure 4.41

Allow On Screen Display Mask: There are two options: Yes or NO. Select yes and draw a mask area on the

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video, the mask area will be black on the video.

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The mask area.

Figure 4.42

Click OK button and return to the OSD page, click Save to take effect.

Back to the surveillance window, you can see the mask area as the following picture:

Figure 4.43

4.4.4 Snapshot Settings

On this page you can set the snapshot pictures’ image quality and the storage path.

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Figure 4.44

Image Quality: Low, Middle and High. The higher the quality, the picture will be clearer.

Save Path: FTP. If you have done FTP and Alarm settings, when alarming, the camera will snap pictures to the

FTP automatically.

Enable timing to capture

To enable capture interval, follow the steps below:

1 Select Enable Motion detection

2 Capture interval:The interval time between two captures.

3 Select the capture time

 Capture anytime

Click the black button up the MON, you will see all time range turn red. When something moving in the detection area at anytime, the camera will capture.

 Specify an capture schedule

Click the week day words, the corresponding column will be selected. For example, click TUE, the all column of TUE turns to red, that means during Tuesday whole day, the camera will capture.

 Press the left mouse and drag it on the time boxes, you can select the serial area.

4.4.5 IR LED Schedule

On this page you can set the schedule time for switching IR LED lights. When parameter Mode is set to the

Schedule on the Live Video window, At these schedule time, the IR LED lights will be turned off.

Figure 4.45

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4.5 Alarm

IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or upload images to FTP.

1

2

3

7

4

5

6

Figure 4.46

Step 01: Enable Motion detection

Step 02: Sensitivity

---- It supports three modes: Low, Middle and High. The higher the sensitivity, the camera will be more easily alarmed. Select one motion sensitivity.

Step 03: Trigger interval

--- The interval time between two motion detections. Here supports

5s/6s/7s/8s/9s/10s/11s/12s/13s/14s/15s. Select one interval time.

Step 04: Select the alarm indicator

When the motion has been detected, the alarm status will turn to Detect alarm.

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Figure 4.47

There are four alarm indicators:

A Ring

There is an embedded speaker inside the camera, so if you select Ring, when the motion has been detected, the people around the camera will hear beep alarm sound.

B Send E-mail

If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail

Settings first. The alarm email cannot contain the alarm picture if you have not selected Take Snapshot.

C Take Snapshot

If you select this checkbox, when the motion has been detected, the camera will snap the live view window as a still picture and load it to the FTP. Make sure you have set FTP and set FTP as the storage path in

Video->Snapshot settings panel.

If you select Send Email, at the same time the picture will be send to you as an attachment.

Capture interval: The interval time between two pictures.

D Record

If you select this checkbox, when the motion has been detected, the camera will record automatically and store the record files to the SD Card. Make sure the camera has inserted SD card and you have set the SD card as the Alarm record files storage path, please go to Record—> Storage location page to verify this settings.

The default alarm record time is 30s and pre-alarm record time is 5s, please go to Record—> Alarm Record page and change the alarm time settings.

Step 05: Set detection area

Click set detect area and it pop up a window, then you can draw the detection area. Click Back button after settings. When something moving in the detection area, the camera will alarm.

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Figure 4.48

Step 06: Alarm Schedule

Alarm anytime when motion is detected

Click the black button up the MON, you will see all time range turn red. When something moving in the detection area at anytime, the camera will alarm.

Click this button and select all time range

Figure 4.49

② Specify an alarm schedule

Click the week day words, the corresponding column will be selected. For example, click TUE, the all column

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of TUE turns to red, that means during Tuesday whole day, when something moving in the detection area, the camera will alarm.

Figure 4.50

③ Press the left mouse and drag it on the time boxes, you can select the serial area,

Figure 4.51

Step 07: Click Save button to take effect.

When the motion has been detected during the detection time in the detection area, the camera will alarm and adopt the corresponding alarm indicators.

NOTE: You must set the detection area and detection schedule, or else there is no alarm anywhere and anytime.

4.6 Record

This section will allow you to change the record files storage path and the record time.

4.6.1 Storage Location

On this page you can change the alarm and manually recording storage path.

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Figure 4.52

Alarm Recording Location : SD card or FTP. Make sure the camera has been inserted the SD card. On this page, you can see the available space of the SD card.

Manual Recording Location: For Windows OS, the manual recording path is C:/ IPCamRecord, you can change another one. For MAC OS, the manual recording path is: / IPCamRecord.

4.6.2 Alarm Record

Figure 4.53

4.6.3 Local Alarm Record

This page you can change the Local Alarm Record Time.

Figure 4.54

Select the Enable Alarm Record. Set the Local Alarm Record Time. Click Save button to take effect.

4.6.4 Record Schedule

When the video is selected as FTP, the device supports scheduled recording.

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Figure 4.55

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Figure 4.56

When the video is selected as SD card, the device supports pumping frame recording.

Figure 4.57

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Figure 4.58

Record frame: There are six frame selections, such as 1/30, 4/30, 8/30, 15/30, 24/30, 30/30. Recommended default is 4/30. The greater the Frame rate is, the sharper picture quality is, and the greater of storage space is, the shorter the storage time is.

Record full strategy: When the SD card is full, you can choose to cover the previous recording, or stop recording.

Audio Record: You can choose "yes" or "no".

NOTES:

 Scheduled recording only supports video saved to the SD card or FTP server. (FI9818w and FI9808P have not SD card.)

 The schedule recording will stop while alarm recording is beginning ,and it will continue automatically after alarm recording end.

 You can refer to "alarm schedule." in " 4.5 Alarm" about editing the time of recording Schedule.

4.6.5 SD Card Management

This camera supports SD Card and the max size of SD card must be under 32G.

When you plug in the SD card during the camera work process, please reboot the camera again, or else the

SD Card may be cannot work well.

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Figure 4.59

4.7 Pan/Tilt

This page will allow you to change the pan/tilt speed and do cruise tracks settings.

4.7.1 Pan & Tilt Speed

There are five Pt speed types: very fast, fast, normal, slow and very slowly. Select the desired PTZ speed type and click save button .

Figure 4.60

4.7.2 Cruise Settings

This section explains how to add/ delete/ alter one cruise track.

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Figure 4.61

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Setting the Cruise Mode

There are two cruise mode: Cruise time and Cruise Loops.

Cruise time: Select Cruise time from Cruise Mode dropdown, then you can set the Cruise time of the camera.

Cruise Loops:Select Cruise Loops from Cruise Mode dropdown, you can set the Cruise Loops of the camera.

Click Save to take effect.

Figure 4.62

Manage the Cruise Track

There are two default cruise tracks: Vertical and Horizontal.

Vertical: The camera will rotate from up to down

Horizontal: The camera will rotate form left to right.

Add: Add one cruise track, then click save button.

Delete: Select one cruise track and delete it.

Save: After you modify the Dwell time, you should click Save button to take effect.

Example

How to do add cruise tracks ?

Firstly, Click Add button and enter a descriptive name to identify the cruise track.

Secondly: On the lower left of the page, you can see all preset points you have added. Select one preset point and click Add button, you can see the preset point has been added to the cruise track on the cruise track page.

You need to add two or more preset points to the cruise track.

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The new added track name.

1 Select one preset point.

2 Click Add button.

Here you can see the preset point has been added to one track. And you can set the stay time.

Figure 4.63

Thirdly: Click OK button and the cruise track will take effect.

You can add other cruise track as the same method.

For example: I have added three preset points to the “track 1”, that means : When I select the “track 1” on the surveillance window, the camera moves as the following track: upright then Right Most last downleft.

You can add preset on the left of the surveillance window.

Add the preset.

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The cruise tracks have added to the “track 1”.

Figure 4.64

After add the cruise track, back to the surveillance window, click Cruise, her you can see all cruise tracks you have added.

Figure 4.65

There are other buttons between the Preset points and Cruise track, you can use these buttons to adjust the order of preset points or add/delete one preset points in one cruise track. And you can set the Dwell time of the preset point.

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Figure 4.66

Add: Select one preset points and add it to the selected cruise track.

Delete: Select one preset points you have added to one cruise track, click delete.

Move up/ down: Select one cruise track, adjust the order of preset points in one cruise track.

Attention: Considering the life time and thermal issue of the motor, it’s not recommend to do long-time cruise.

4.7.3 Start-Up Options

Here section will allow you to set the stop position after the camera reboots.

It supports three modes: No self test, Goto home position and Goto preset point.

No self test: When rebooting, the camera will not pan / tilt.

Goto home position: When rebooting, the camera will pa Providing Central Management Software to manage or monitor multi-cameras n / tilt and stops at center.

Goto Preset point: Select one preset position and save it. When rebooting, the camera will pan/ tilt and stops at the preset position you have set.

Figure 4.67

4.8 Firewall

This section explains how to control the access permission by checking the client PC’s IP addresses. It is composed of the following columns: Block access from these IP addresses and Only allow access from

these IP addresses.

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Figure 4.68

Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses at most, only those clients whose IP addresses listed in the Only allow access from these IP addresses can access the

Network Camera. If you select Block access from these IP addresses, only those clients whose IP addresses are in the IP list cannot access the Network Camera.

Click Save to take effect.

4.9 System

In this panel, you can backup/restore your camera settings, upgrade the firmware to the latest version, restore the camera to default settings and reboot the device.

4.9.1 Back-up & Restore

Click Backup to save all the parameters you have set. These parameters will be stored in a bin file for future use.

Click Browse and select the parameters file you have stored, then click Submit to restore the restore the parameters.

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Figure 4.69

4.9.2 System Upgrade

Your current firmware version will be displayed on your screen. You may go to the Status Device

Information Page to check for the latest firmware versions available.

Click Browse, choose the correct bin file and then click System upgrade. Make sure you have unplugged the

SD card.

Don’t shut down the power during upgrade. After upgrading, you can see the upgrade result.

Figure 4.70

Upgrade Firmware by IP Camera Tool

Double click the IP Camera Tool shot icon , select the Camera IP that you want to upgrade the firmware. Then select Upgrade Firmware and enter the username and password, choose the firmware file, and upgrade.

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Figure 4.71

Figure 4.72

CAUTION: If your camera works well with the current firmware, we recommend not upgrading. Please don’t upgrade the firmware unnecessarily. Your camera may be damaged if misconfigured during an upgrade.

NOTE:

Before upgrade the firmware, please unplug the SD card and reboot the camera, don’t upgrade the firmware in

WAN through the web UI, or else the upgrade process may be failed.

Please ensure you have download the correct firmware package for your camera before upgrading. Read the upgrade documentation (readme.txt file) in the upgrade package before you upgrade.

Upon downloading the firmware check the sizes of the bin files. They must match the size in the readme.txt

file. If not, please download the firmware again until the sizes are the same. Your camera will not function correctly if a corrupt .bin file is used.

Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device System Firmware.

1) Never shut down the power of the camera during upgrade until the IP camera restart and get connected.

2) After upgrade successfully, please uninstall the old plugin and re-install it, then reset the camera to the default factory settings before using the camera.

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1

2

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4.9.3 Factory Reset

Click All reset and all parameters will return to factory settings if selected. This is similar to press the Reset button on the bottom of the camera.

Figure 4.73

4.9.4 Reboot

Click Reboot System to reboot the camera. This is similar to unplugging the power to the camera.

Figure 4.74

5 Playback

On this page you can view the record files stored in the SD card.

3

Section 1

Define the Record files time and Type

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: The storage path of record files

: Here supports three types: current day, current month and All records. Another way, select the time on the time&date manually.

: The type of records files, Here supports two typs: Normal record, Alarm record and

All records.

: Click this button to search all record files satisfy the conditions you selected.

Section 2

Search record files

On this panel you can see all record files satisfy the conditions you set.

Section 3

Play/Stop/Audio/Full screen buttons

Please select one record file before use these buttons.

Click this button to play the record files

Click this button to stop the record files

Open or stop audio

Click this button to make full screen, and double click left mouse to exit full screen.

6 Phone Apps

FOSCAM provides iOS App for iOS users, which helps to view and listen to your world anywhere...... anytime.

Search and install Foscam Viewer on Google Play for Android devices, search and install Foscam Viewer on

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App Store for iOS devices.

If you would like to read more details on the Android App or iOS App, Please refer to the Android App User

Manual or iOS App User Manual .

7 APPENDIX

7.1 Frequently Asked Questions

NOTE: Any questions you would meet, please check Network connections firstly. Check the working status revealed by the indicators on the network server, hub, exchange and network card. If abnormal, check the network connections.

7.1.1 Install / uninstall the ActiveX of Firefox browser.

7.1.1.1 Install the ActiveX of Firefox browser.

For the first time login the camera, it may prompt you to download plugin.

Click here to download the plugin.

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Figure 7.1

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Figure 7.2

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Figure 7.3

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Figure 7.4

Drag the download file to Firefox web page and it will prompt you to Install it.

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Figure 7.5

Reboot the Firefox after the plugin installation is successfully completely, then relogin the camera again, you can see the surveillance window

NOTE: If you could not view living video after running the ActiveX, only a red cross video or just a black screen. Please change another port number to try.

in the center of the

Make sure all firewall or antivirus software on your computer does not block the active download and installation. If you are unable to run the ActiveX control, try shutting down the firewall or antivirus program.

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7.1.1.2 Uninstall the ActiveX of Firefox browser.

After upgrading the camera’s software version, in order to experience the new version better, you may need to uninstall the old ActiveX before, and then install a new one. TO uninstall the old ActiveX, you could do as follows:

1. Click on the top left of the Firefox browser menu bar, and then click "Add-ons".

2. Click “Remove”.

Figure 7.6

Figure 7.7

3. After the ActiveX is removed, click “Restart now”.

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Figure 7.8

7.1.2 Install / uninstall the ActiveX of Google Chrome.

7.1.2.1 Install the ActiveX of Google browser.

For the first time login the camera, it will prompt you to download the ActiveX.

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Figure 7.9

Download the plugin and drag it to the Extensions page of Google Chrome.

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Go to Extensions page

Click Add button to install the Plugins.

Figure 7.10

Click Add button to install the plugin.

Figure 7.11

Reboot the browser and login the camera again, you will see the surveillance window.

7.1.2.2 Uninstall the ActiveX of Google browser.

After upgrading the camera’s software version, in order to experience the new version better, you may need to uninstall the old ActiveX before, and then install a new one. TO uninstall the old ActiveX, you could do as follows:

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1.Click on the top right corner of the Google browser menu bar, it will pop-up the drop-down menu, then click

"Tools" -->”Extensions”.

Figure 7.12

2. Select “ IPCAM ”, and click the trash canon on the right side.

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3. Click “Remove”, then restart the browser.

Figure 7.13

Figure 7.14

7.1.3 Install / Uninstall the ActiveX of IE Chrome.

When logging in for the first time, you need to download and install the ActiveX add-on.

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7.1.3.1 Install the ActiveX of IE browser.

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Click Install

Figure 7.15

7.1.3.2 Uninstall the ActiveX of IE browser.

After upgrading the camera’s software version, in order to experience the new version better, you may need to uninstall the old ActiveX before, and then install a new one. TO uninstall the old ActiveX, you could do as follows:

1. Close the IE browser, and then re-open it, making sure the IE does not load ActiveX (The IE browser will automatically load the ActiveX when using it to open the IPC website.)

2. Click the settings icon in the top right of the IE browser, find and click "Manage add-ons."

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3. Click “All add-ons”.

Figure 7.16

Figure 7.17

4. Click “ocxIPcam Control”, then Right-click, select “More information” (or double-click “ocxIPcam Control”).

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Figure 7.18

5. Click “Remove all sites—> Remove—>Close”. Then restart the IE browser.

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Figure 7.19

7.1.4 I have forgotten the administrator password

To reset the administrator username and password, press and hold down the RESET BUTTON for 5 seconds.

Upon releasing the reset button, wait for 20 seconds, the camera will reboot and the username and password will return to the factory default administrator username and password. Please power on the camera before reset

Default administrator username: admin

Default administrator password: No password

7.1.5 Camera can not record

Camera can not record when I click Record button or I can’t change the manually record path.

When you use Windows7 or Vista, you may be not able to do manually record or change the record path because of the security settings of computer.

There are two ways to resolve this problem:

( 1 ) Please add the camera as a trusted site to resolve this issue. The steps are

IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd

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( 2 ) Open IE browser, then right click, select “Run as administrator”

7.1.6 Subnet doesn’t match

Check whether your ipcamera in the same subnet of your computer. The step is Control PanelNetwork

ConnectionsDbclick Local Area Connections  Choose GeneralProperties.(Figure 3.23/3.24) Check subnet mask, IP address and gateways. When you set IP address please make sure they are in the same subnet. Otherwise you can't access camera.

7.1.7 No Pictures Problems

The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed correctly you will see no video image. You can resolve this problem by this way:

Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE browserToolInternet ProperSecurityCustom LevelActiveX control and Plug-ins. Three options of front should be set to be “Enable”, The ActiveX programs read by the computer will be stored. As follows:

Enable: Download unsigned ActiveX controls

Enable: Initialize and script ActiveX controls not marked as safe

Enable: Run ActiveX controls and plug-ins

Figure 6.6

If you allow the ActiveX running, but still could not see living video. Please change another port number to try.

Don’t use port 88.

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Figure 6.7

NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could not see video, please shut down firewall or anti-virus software to try again.

7.1.8 Can’t access IP camera in internet

There are some reasons:

1、ActiveX controller is not installed correctly

2、The port which camera used is blocked by Firewall or Anti-virus software. Please change another port number and try again. (Figure7.7)

3、Port forwarding is not successful(Figure4.30)

Check these settings and make sure they are correct.

7.1.9 UPnP always failed

UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port forwarding automatically because of firewall or anti-virus software. It also has much relation with router’s security settings.

So we recommend you do port forwarding manually. You can view your camera in internet successfully after you do port forwarding manually in your router(Figure 4.30).

7.1.10 Camera can not connect wireless

If your camera could not connect wireless after you set wireless settings and plug out the cable. Please check whether your settings are correct or not.

Normally, camera can’t connect wireless mainly because of wrong settings.

Make sure broadcast your SSID; use the same encryption for router and camera.

7.1.11 Can’t see other cameras listed in multi-device when using remote access

If you want to view all the cameras via the WAN, verify that each camera added in the multi-device settings can be accessed by using the DDNS name and port number. Use the DDNS domain name not the camera’s LAN

IP. (For more details see: How to add cameras in WAN)

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7.2 Default Parameters

Default network Parameters

IP address: obtain dynamically

Subnet mask: obtain dynamically

Gateway: obtain dynamically

DDNS: Embedded FOSCAM domain name

Username and password

Default username is admin with a blank password

7.3 Specifications

Image Sensor

Video

Network

Power

Alarm

Hardware

Interface

ITEMS

Image Sensor

Display Resolution

Lens

Mini. Illumination

FI9831P

1/3"Color CMOS Sensor

1280*960 Pixels f: 2.8mm, F:2.4

0Lux

View angle 80 degrees

Image Compression H.264

Resolution

View

960p(1280*960),VGA(640*480)

H.264 dual streaming

Image adjust

Infrared mode

The brightness, contrast, saturation , is adjustable

Automatic , manual (on/off)

Light Frequency

Night visibility

50Hz, 60Hz

Φ5mm 11 IR LEDs, Night visibility up to 8 meters

Pan/Tilt Angle

Ethernet

Supported Protocol

Horizontal:300° & Vertical: 120°

One 10/100Mbps RJ-45

TCP/IP、UDP/IP、HTTP、SMTP、FTP、DHCP、DDNS、UPNP、

ONVIF

Wireless Standard

Support IP address

WPS

Remote Access

WIFI(IEEE802.11b/g/n) static IP address, dynamic IP address

Supports WPS one button push wireless connection

P2P, DDNS

Power Supply DC 5V/2.0A (EU,US,AU adapter or other types optional)

Power Consumption 8Watts (Max.)

Alarm detection

Alarm inform

The motion detecting, detection threshold Settings

Support Email、FTP etc alarm inform way

SD CARD

Audio Input/Output

Reset Buttons

SD CARD (Support to 32G)

One audio input jack, One audio output jack.

One Reset

Ethernet One 10/100Mbps RJ-45

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Environment

Physical

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Wireless Interface

Operate Temper.

WIFI antenna

0° ~ 55°C (32°F ~ 131°F)

Operating Humidity 10% ~ 80% non-condensing

Storage Temper.

-10°C ~ 60° (14°F ~ 140°F)

Storage Humidity

Dimension

Gross Weight

Net Weight

0% ~ 90% non-condensing

117(L) x114(W) x129mm(H)

814g(Color Box Size:245 x 145 x 165mm)

348g

PC Requirements

Software

Certification

Warranty

CPU

Memory Size

Display Card

Supported OS

2.0GHZ or above

256MB or above

64M or above

Microsoft Windows 2000/XP/Vista/Windows7-32bit/Windows7-

64bit/Windows8- 32 bit/ Windows8-64bit/ mac

Browser

Upgrade

CE,FCC

Limited 1-year warranty

IE6 and above version or compatible browser, Firefox or other standard browsers

Upgrade from network

Attention: Power adapter should be used between 0-40, and 5%-90% relative humidity.

7.4 CE & FCC

Electromagnetic Compatibility (EMC)

FCC Statement

This device compiles with FCC Rules Part 15. Operation is subject to the following two conditions.

 This device may not cause harmful interference.

This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the installation manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is like to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

FCC Caution

Any changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

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CE Mark Warning

This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.

8 OBTAINING TECHNICAL SUPPORT

While we hope your experience with the IPCAM network camera is enjoyable and easy to use, you may experience some issues or have questions that this User’s Guide has not answered.

Please contact support via e-mail at [email protected]

. You can also reach technical support at

1-800-930-0949 by following the automated instructions.

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