Ikea 21552 GRUNDAD Induction Hob User Manual | Manualzz
For the IKEA appointed Authorized Service Centre, please
refer to www.IKEA.com and select your local store for phone
numbers and opening times.
Safety information
Safety instructions
Electrical connection
Product description
Daily use
Cooking table
Cookware guidance
Care and cleaning
Technical data
Energy saving
Environmental concerns
Subject to change without notice.
Safety information
Before the installation and use of the appliance, carefully read
the supplied instructions. The manufacturer is not responsible
if an incorrect installation and use causes injuries and
damage. Always keep the instructions with the appliance for
future reference.
Children and vulnerable people safety
This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless
they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety.
Children should be supervised to ensure that they do not
play with the appliance.
Keep all packaging away from children and dispose of it
WARNING: Keep children and pets away from the appliance
when it operates or when it cools down. Accessible parts
become hot during use.
If the appliance has a child safety device, it should be
Children shall not carry out cleaning and user maintenance
of the appliance without supervision.
General Safety
WARNING: The appliance and its accessible parts become
hot during use. Care should be taken to avoid touching
heating elements.
Do not operate the appliance by means of an external timer
or separate remote-control system.
WARNING: Unattended cooking on a hob with fat or oil can
be dangerous and may result in fire.
NEVER try to extinguish a fire with water, but switch off the
appliance and then cover flame e.g. with a lid or a fire
CAUTION: The cooking process has to be supervised. A short
term cooking process has to be supervised continuously.
WARNING: Danger of fire: Do not store items on the cooking
Metallic objects such as knives, forks, spoons and lids should
not be placed on the hob surface since they can get hot.
Do not use the appliance before installing it in the built-in
Disconnect the appliance from the electrical supply before
Do not use a steam cleaner to clean the appliance.
After use, switch off the hob element by its control and do
not rely on the pan detector.
If the glass ceramic surface / glass surface is cracked, switch
off the appliance and unplug it from the mains. In case the
appliance is connected to the mains directly using junction
box, remove the fuse to disconnect the appliance from
power supply. In either case contact the Authorised Service
If the supply cord is damaged, it must be replaced by the
manufacturer, the Authorised Service Centre or similarly
qualified persons in order to avoid a hazard.
WARNING: Use only hob guards designed by the
manufacturer of the cooking appliance or indicated by the
manufacturer of the appliance in the instructions for use as
suitable or hob guards incorporated in the appliance. The
use of inappropriate guards can cause accidents.
Safety instructions
Warning! The appliance must be
installed by the authorised
Follow the Assembly instructions
supplied with the appliance.
Remove all the packaging.
Do not install or use a damaged
Keep the minimum distance from other
appliances and units.
Always take care when moving the
appliance as it is heavy. Always use safety
gloves and enclosed footwear.
Seal the cut surfaces with a sealant to
prevent moisture from causing swelling.
Protect the bottom of the appliance from
steam and moisture.
Do not install the appliance next to a door
or under a window. This prevents hot
cookware from falling from the appliance
when the door or the window is opened.
Make sure that the space underneath the
hob is sufficient for air circulation.
The bottom of the appliance can get hot.
If the appliance is installed above the
drawers, make sure to install a noncombustible separation panel under the
appliances to prevent access to the
Electrical Connection
Warning! Risk of fire and electric
All electrical connections should be made
by the authorised installer.
The appliance must be earthed.
Before carrying out any operation make
sure that the appliance is disconnected
from the power supply.
Make sure that the parameters on the
rating plate are compatible with the
electrical ratings of the mains power
Make sure the appliance is installed
correctly. Loose and incorrect electricity
mains cable or plug (if applicable) can
make the terminal become too hot.
Use the correct electricity mains cable.
Do not let the electricity mains cable
Make sure that a shock protection is
Use the strain relief clamp on the cable.
Make sure the mains cable or plug (if
applicable) does not touch the hot
appliance or hot cookware, when you
connect the appliance to the near
Do not use multi-plug adapters and
extension cables.
Make sure not to cause damage to the
mains plug (if applicable) or to the mains
cable. Contact our Authorised Service
Centre or an electrician to change a
damaged mains cable.
The shock protection of live and insulated
parts must be fastened in such a way that
it cannot be removed without tools.
Connect the mains plug to the mains
socket only at the end of the installation.
Make sure that there is access to the
mains plug after the installation.
If the mains socket is loose, do not
connect the mains plug.
Do not pull the mains cable to disconnect
the appliance. Always pull the mains plug.
Use only correct isolation devices: line
protecting cut-outs, fuses (screw type
fuses removed from the holder), earth
leakage trips and contactors.
Please use the exclusive overcurrent
protection circuit breaker with a contact
of 3 mm or more certified by BSMI, and
put it in a place where the user can
operate it.
Warning! Risk of injury, burns
and electric shock.
Remove all the packaging, labelling and
protective film (if applicable) before first
This appliance is for household (indoors)
use only.
Do not change the specification of this
Make sure that the ventilation openings
are not blocked.
Do not let the appliance stay unattended
during operation.
Set the cooking zone to “off” after each
Do not rely on the pan detector.
Do not put cutlery or saucepan lids on the
cooking zones. They can become hot.
Do not operate the appliance with wet
hands or when it has contact with water.
Do not use the appliance as a work
surface or as a storage surface.
If the surface of the appliance is cracked,
disconnect immediately the appliance
from the power supply. This to prevent an
electrical shock.
Users with a pacemaker must keep a
distance of minimum 30 cm from the
induction cooking zones when the
appliance is in operation.
When you place food into hot oil, it may
Warning! Risk of fire and
Fats and oil when heated can release
flammable vapours. Keep flames or
heated objects away from fats and oils
when you cook with them.
The vapours that very hot oil releases can
cause spontaneous combustion.
Used oil, that can contain food remnants,
can cause fire at a lower temperature
than oil used for the first time.
Do not put flammable products or items
that are wet with flammable products in,
near or on the appliance.
Warning! Risk of damage to the
Do not keep hot cookware on the control
Do not put a hot pan cover on the glass
surface of the hob.
Do not let cookware boil dry.
Be careful not to let objects or cookware
fall on the appliance. The surface can be
Do not activate the cooking zones with
empty cookware or without cookware.
Do not put aluminium foil on the
Cookware made of cast iron, aluminium
or with a damaged bottom can cause
scratches on the glass / glass ceramic.
Always lift these objects up when you
have to move them on the cooking
This appliance is for cooking purposes
only. It must not be used for other
purposes, for example room heating.
withstand extreme physical conditions in
household appliances, such as
temperature, vibration, humidity, or are
intended to signal information about the
operational status of the appliance. They
are not intended to be used in other
applications and are not suitable for
household room illumination.
Care and cleaning
Clean the appliance regularly to prevent
the deterioration of the surface material.
Switch off the appliance and let it cool
down before cleaning.
Do not use water spray and steam to
clean the appliance.
Clean the appliance with a moist soft
cloth. Use only neutral detergents. Do not
use abrasive products, abrasive cleaning
pads, solvents or metal objects.
To repair the appliance contact the
Authorised Service Centre. Use original
spare parts only.
Concerning the lamp(s) inside this
product and spare part lamps sold
separately: These lamps are intended to
Warning! Risk of injury or
Contact your municipal authority for
information on how to discard the
appliance correctly.
Disconnect the appliance from the mains
Cut off the mains electrical cable close to
the appliance and dispose of it.
Warning! Refer to Safety
General information
590 mm
55 mm
R 5 mm
28 mm
520 mm
500 mm
min. 50 mm
28 mm
5 mm
Installation process must follow
the laws, ordinances, directives
and standards (electrical safety
rules and regulations, proper
recycling in accordance with the
regulations, etc.) in force in the
country of use!
If there is no oven beneath the hob,
install a separation panel under the
appliance according to the Assembly
Do not use silicon sealant between the
appliance and the worktop.
For further information on the installation
refer to the Assembly Instruction.
Electrical connection
Warning! Refer to Safety
Warning! All electrical
connections must be made by an
authorised installer.
Electrical connection
Before connecting, check if the nominal
voltage of the appliance, provided on the
rating plate, corresponds to the available
supply voltage. The rating plate is located
on the lower casing of the hob.
Follow the connection diagram (it is
located on the underneath surface of the
casing of the hob).
Use only original spare parts provided by
spare parts service.
The appliance is not provided with a
mains cable. Buy the right one from a
specialized dealer. Single phase or twophase connection requires a mains cable
of minimum 70°C temperature stability.
Cable needs mandatory end sleeves.
According to IEC regulations use for onephase connection: mains cable 3 x 4mm²
and for two-phase connection: mains
cable 4 x 2.5mm². Please respect specific
national regulations in the first priority.
You must have the means for
disconnection incorporated in the fixed
You must have the connection and the
connecting links carried out as shown in
the connection diagram.
The earth lead is connected to terminal
and must be longer than leads carrying
electric current.
Secure the connecting cable with cable
clips or clamps.
Connection diagram
400V 2N
L1 L2
220V-240V 1N
Insert the shunts
Main power connection 1phase
between the screws as shown.
Main power connection 2phase
Main power connection 2phase
L1 L2 L3 N
Wiring colours:
Yellow / green
Wiring colours:
Yellow / green
Wiring colours:
Black or brown
Tighten the terminal screws
Once you connect the hob to the mains,
check if all the cooking zones are ready to
use. Place a pot with some water on a
cooking zone and set the power setting for
each zone to the maximum level for a short
Yellow / green
symbol comes on
the display after you switch on
the hob for the first time, refer to
Product description
Cooking surface layout
Single cooking zone (180 mm) 1800 W
Single cooking zone (145 mm) 1200 W
Control panel
Single cooking zone (180 mm) 1800 W
Single cooking zone (145 mm) 1200 W
Control panel layout
To switch the hob on or off.
To activate and deactivate Lock / Child
Lock / Cleaning mode.
To select the cooking zone.
4 Power setting display:
To increase or decrease the heat
Power setting displays
The cooking zone is deactivated.
+ digit
The cooking zone operates.
There is a malfunction. Refer to "Troubleshooting".
A cooking zone is still hot (residual heat).
Lock / Child Lock / Cleaning mode operates.
Incorrect or too small cookware or no cookware on the cooking zone.
Automatic Switch Off operates.
Residual heat indicator
There is a risk of
burns from residual heat.
The indicators show the level of the residual
heat for the cooking zones you are currently
using. The indicators may also come on for
the neighbouring cooking zones even if you
are not using them.
The induction cooking zones produce the
heat necessary for the cooking process
directly in the bottom of the cookware. The
glass ceramic is heated by the heat of the
Daily use
Switching on / off
for 1 second to switch the
appliance on / off.
Automatic Switch Off
The function switches off the appliance
automatically if:
all cooking zones are deactivated.
you do not set the power setting after
switching on the appliance.
you cover any symbol with an object (a
pan, a cloth, etc.) for longer than approx.
10 seconds.
you do not deactivate a cooking zone
after a certain time, or you do not modify
the power setting, or if overheating
occurs (e.g. when a pan boils dry). The
lights up. Before using again,
you must set the cooking zone to
Power setting
Automatic switch off
6 hours
5 hours
4 hours
1.5 hours
If cookware that is not suitable is
lights up on the display
and after 2 minutes the indicator
for the cooking zone deactivates.
Adjusting the power setting
To set the cooking zone touch the sensor
related to this zone. The display
highlights the heat setting indication (
to increase the heat setting.
to decrease the heat setting.
at the same time to
deactivate the cooking zone.
Lock / Cleaning mode
You can lock the control panel and keep the
cooking zones operating. It prevents an
accidental change of the power setting.
Use the function to clean the
surface of the hob during the
cooking session, if needed.
OffSound Control (Deactivation and
activation of the sounds)
Originally the sounds of the appliance are
Activating and deactivating the sounds:
3. Touch
for 3 seconds. On the left front
zone display
. The symbol
comes on and on the
right front zone display
4. Touch
of the rear right zone to
choose one of the following:
When you switch off the appliance, you also
stop this function.
on the right front zone display the sounds are off.
on the right front zone display the sounds are on.
To confirm your selection wait for 10 seconds
until the appliance switches off
Child Lock
This function prevents an accidental
operation of the appliance.
To activate the function:
Switch on the appliance with
set the power settings.
for 4 seconds. The symbol
comes on.
Switch off the appliance with
. Do not
To deactivate the function:
for 4 seconds. Set the power
setting in 10 seconds. You can operate the
When you switch off the appliance with
2. Touch
for 3 seconds. The display
comes on and goes out.
To stop the function touch
. The power
setting that you set before comes on.
Switch on the appliance with
. Do not
set the power settings. Touch
for 4
seconds. The symbol
. The
comes on.
, the function operates again.
comes on for 4 seconds.
Switch on the appliance with
1. Switch off the appliance.
First set the power setting.
To start the function touch
To override the function for only one cooking
comes on.
Switch off the appliance with
When the function is set to
the sounds only when:
you can hear
you touch
you put something on the control panel.
If there is a problem with
electrical supply and the
appliance switches off it does not
keep previous settings.
Power exchange function
If multiple zones are active and the
consumed power exceeds the limitation of
the power supply, this function divides the
available power between all cooking zones.
The hob controls heat settings to protect the
fuses of the house installation.
Cooking zones are grouped according to
the location and number of the phases in
the hob. Each phase has a maximum
electricity loading. If the hob reaches the
limit of maximum available power within
one phase, the power of the cooking
zones will be automatically reduced.
The heat setting of the cooking zone
selected last is always prioritised. The
remaining power will be divided between
the previously activated cooking zones in
reverse order of selection.
The heat setting display of the reduced
zones changes between the initially
selected heat setting and the reduced
heat setting.
Wait until the display stops flashing or
reduce the heat setting of the cooking
zone selected last. The cooking zones will
continue operating with the reduced heat
setting. Change the heat settings of the
cooking zones manually, if necessary.
Refer to the illustration for possible
combinations in which power can be
distributed among the cooking zones.
Cooking table
Heat setting
Use to:
as nec‐
Keep cooked food warm.
Put a lid on the cookware.
Hollandaise sauce, melt: butter, 5 - 25
chocolate, gelatine.
Mix from time to time.
Solidify: fluffy omelettes, baked
10 - 40
Cook with a lid on.
Simmer rice and milkbased
dishes, heat up ready-cooked
25 - 50
Add at least twice as much liq‐
uid as rice, mix milk dishes
halfway through the proce‐
Steam vegetables, fish, meat.
20 - 45
Add a couple of tablespoons of
Heat setting
Use to:
Steam potatoes.
20 - 60
Use max. ¼ l of water for 750 g
of potatoes.
Cook larger quantities of food,
stews and soups.
60 - 150
Up to 3 l of liquid plus ingredi‐
Gentle fry: escalope, veal cor‐
as nec‐
don bleu, cutlets, rissoles, saus‐ essary
ages, liver, roux, eggs, pan‐
cakes, doughnuts.
Turn halfway through.
Heavy fry, hash browns, loin
steaks, steaks.
Turn halfway through.
Boil water, cook pasta, sear meat (goulash, pot roast), deep-fry chips.
5 - 15
The data in the table is for
guidance only.
Cookware guidance
Warning! Refer to Safety
What pots to use
Only use cookware which is suitable for
induction hobs. The cookware must be made
of a ferromagnetic material, such as:
cast iron;
enamelled steel;
carbon steel;
stainless steel (most types);
aluminium with ferromagnetic coating or
a ferromagnetic plate.
To determine if a pot or pan is suitable,
(usually stamped on
check for the symbol
the bottom of the cookware). You can also
hold a magnet to the bottom. If it clings to
the underside, the cookware will work on the
induction hob.
To ensure optimum efficiency, always use
pots and pans with a flat bottom that
distributes the heat evenly. If the bottom is
uneven, this will affect power and heat
How to use
Minimum diameter of pot / pan base for
the different cooking areas
To ensure that the hob operates properly,
the cookware must have a suitable minimum
diameter as well as cover one or more of the
reference points indicated on the surface of
the hob.
Always use the cooking zone that best
corresponds to the diameter of the bottom
of the cookware.
Cooking zone
Cookware diame‐
ter [mm]
Left rear
125 - 145
Left front
145 - 180
Right rear
145 - 180
Right front
125 - 145
Empty or thin-based pots / pans
Do not use empty pots / pans or cookware
with thin bases on the hob as it will not be
able to monitor the temperature, or will turn
off automatically if the temperature is too
high. This may result in the damage of the
cookware or the hob surface. If such a
situation occurs, do not touch anything and
wait for all components to cool down.
If an error message appears, refer to
Hints / tips
Noises during cooking
When a cooking zone is active, it may hum
briefly. This is characteristic of all ceramic
glass cooking zones and does not impair
either the function or the life of the
appliance. The noise depends on the
cookware used. If it causes considerable
disturbance, it might help to change the
Care and cleaning
General information
Warning! Switch off the appliance
and let it cool down before you
clean it.
Warning! For safety reasons, do
not clean the appliance with
steam blasters or high-pressure
Warning! Sharp objects and
abrasive cleaning agents will
damage the appliance. Clean the
appliance and remove the
residues with water and dish soap
after each use. Remove also the
remnants of the cleaning agents.
Scratches or dark stains on the
glass ceramic that cannot be
removed do not affect the
functioning of the appliance.
Warning! Refer to Safety
Removing the residues and stubborn
Food containing sugar, plastics, or tin foil
residues should be removed at once. A
scraper is the best tool for cleaning the glass
surface. It is not supplied with the appliance.
Place a scraper on the hob surface at an
angle and remove residues by sliding the
blade over the surface. Clean the appliance
using a damp cloth and some dish soap.
Finally, wipe the glass surface dry with a
clean cloth.
Limescale rings, water rings, fat splashes, or
shiny metallic discolourations should be
removed after the appliance has cooled
down. Use only a specialised cleaner for
glass ceramic or stainless steel.
What to do if...
You cannot switch on the ap‐
pliance or operate it.
Possible cause
The hob is not connected to
an electrical supply or it is
connected incorrectly.
Check if the hob is correctly
connected to the electrical
supply. Refer to the connec‐
tion diagram.
The fuse is blown.
Make sure that the fuse is
the cause of the malfunction.
If the fuse is blown again and
again, contact an authorised
You did not set the power
setting in less than 10 sec‐
Switch on the hob again and
set the power setting in less
than 10 seconds.
You touched 2 or more sym‐
bols at the same time.
Touch only one symbol at a
There is water or fat stains
on the control panel.
Clean the control panel and
wait for a few seconds before
activating again.
An acoustic signal sounds
You put something on one or Remove the object from the
and the hob switches off.
more symbols on the control symbols.
An acoustic signal sounds
when the hob is switched off.
The appliance switches off.
You put something on the
Remove the object from the
Residual heat indicator does
not come on.
The zone is not hot because
it operated only for a short
If the zone operated suffi‐
ciently long to be hot, speak
to the After Sales Service.
The power setting changes
between two levels.
Power exchange function op‐ Refer to "Daily use".
The symbols become hot.
The cookware is too large or
you put it too near to the
Put large cookware on the
rear zones, if possible.
There is no signal when you
touch a symbol on the con‐
trol panel.
The signals are deactivated.
Activate the signals.
Refer to "Daily use" > "Off‐
Sound Control".
comes on.
Automatic Switch Off oper‐
Switch off the hob and switch
it on again.
comes on.
Child Lock or Lock operates.
Refer to "Daily use".
and a number come on.
Possible cause
There is an error in the hob.
Disconnect the hob from the
electrical supply for some
time. Disconnect the fuse
from the electrical system of
the house. Connect it again.
comes on again, speak
to an authorised installer.
comes on.
There is an error in the hob
because a pot boiled dry. Au‐
tomatic Switch Off and the
overheating protection for
the zones operate.
If there is a fault, try to resolve it by following
the troubleshooting guidelines. If the
problem cannot be resolved, contact your
IKEA store or the After Sales Service. You can
find a full list of IKEA appointed contacts at
the end of this user manual.
Switch off the hob. Remove
the hot cookware. After ap‐
proximately 30 seconds, acti‐
vate the zone again. If the
cookware was the problem,
the error message goes out.
Residual heat indicator can
stay on. Let the cookware be‐
come sufficiently cool. Check
if your cookware is compati‐
ble with the hob.
Refer to "Cookware guid‐
If you operated the appliance
wrongly, or the installation was
not carried out by an authorised
installer, the visit from the After
Sales Service technician or dealer
may not take place free of charge,
even during the warranty period.
Technical data
Rating Plate
The actual rating plate is located on the
bottom of the casing. The serial number is
specific to each product.
to assist you better by identifying precisely
your hob, in case you need our assistance in
the future. Thank you for your help!
Dear Customer, keep the additional rating
plate with the user manual. This will allow us
Energy saving
Energy saving
You can save energy during everyday
cooking if you follow below hints.
When you heat up water, use only the
amount you need.
If it is possible, always put the lids on the
Before you activate the cooking zone put
the cookware on it.
Put the smaller cookware on the smaller
cooking zones.
Put the cookware directly in the centre of
the cooking zone.
Use the residual heat to keep the food
warm or to melt it.
Environmental concerns
Recycle materials with the symbol
. Put
the packaging in relevant containers to
recycle it. Help protect the environment and
human health by recycling waste of electrical
and electronic appliances. Do not dispose of
appliances marked with the symbol
the household waste. Return the product to
your local recycling facility or contact your
municipal office.
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from
the original date of purchase of your
appliance at IKEA. The original sales receipt
is required as proof of purchase. If service
work is carried out under guarantee, this will
not extend the guarantee period for the
Who will execute the service?
IKEA service provider will provide the service
through its own service operations or
authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance,
which have been caused by faulty
construction or material faults from the date
of purchase from IKEA. This guarantee
applies to domestic use only. The exceptions
are specified under the headline “What is not
covered under this guarantee?” Within the
guarantee period, the costs to remedy the
fault e.g. repairs, parts, labour and travel will
be covered, provided that the appliance is
accessible for repair without special
expenditure. On these conditions the
respective local regulations are applicable.
Replaced parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed Service Provider will examine
the product and decide, at its sole discretion,
if it is covered under this guarantee. If
considered covered, IKEA Service Provider or
its authorized service partner through its
own service operations, will then, at its sole
discretion, either repair the defective
product or replace it with the same or a
comparable product.
What is not covered under this
Normal wear and tear.
Deliberate or negligent damage, damage
caused by failure to observe operating
instructions, incorrect installation or by
connection to the wrong voltage, damage
caused by chemical or electro-chemical
reaction, rust, corrosion or water damage
including but not limited to damage
caused by excessive lime in the water
supply, damage caused by abnormal
environmental conditions.
Consumable parts including batteries and
Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible color differences.
Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
Cases where no fault could be found
during a technician’s visit.
Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where nonoriginal parts have been used.
Repairs caused by installation which is
faulty or not according to specification.
The use of the appliance in a nondomestic environment i.e. professional
Transportation damages. If a customer
transports the product to his home or
another address, IKEA is not liable for any
damage that may occur during transport.
However, if IKEA delivers the product to
the customer’s delivery address, then
damage to the product that occurs during
this delivery will be covered by IKEA.
Cost for carrying out the initial installation
of the IKEA appliance.
However, if an IKEA appointed Service
Provider or its authorized service partner
How to reach us if you need our service
repairs or replaces the appliance under
the terms of this guarantee, the
appointed Service Provider or its
authorized service partner will reinstall
the repaired appliance or install the
replacement, if necessary.
• All plumping and electrical installation,
are not the responsibility of IKEA, and
customer must complete these work
before the execution work.
How country law applies
The IKEA after sales customer
service centre will assist you on
the phone with basic troubleshooting for your appliances at
the time of service call request.
Please refer to
and select your local store for
local store phone numbers and
opening times.
The IKEA guarantee gives you specific legal
rights, which cover or exceed all the local
legal demands. However these conditions do
not limit in any way consumer rights
described in the local legislation.
Valid for INDIA only: The courts at New Dehli
have exclusive jurisdiction for setting the
claims or disputes or matters arising out of
present Warranty.
Before calling us, assure that You
have to hand the IKEA article
number (8 digit code) and the
Serial Number (8 digit code that
can be found on the rating plate)
for the appliance of which you
need our assistance.
Area of validity
This warranty is valid only in the country
where the product has been purchased; the
services will be provided in the framework of
the guarantee conditions. An obligation to
carry out services in the framework of the
guarantee exists only if the appliance
complies and is installed in accordance with:
your proof of purchase and
required for the guarantee to
apply. Note that the receipt
reports also the IKEA article name
and number (8 digit code) for
each of the appliances you have
the technical specifications of the country
in which the guarantee claim is made;
• the Assembly Instructions and User
Manual Safety Information;
The dedicated AFTER SALES for IKEA
Do you need extra help?
For any additional questions not related to
After Sales of your appliances please contact
your nearest IKEA store call centre. We
recommend you read the appliance
documentation carefully before contacting
Please don’t hesitate to contact IKEA
appointed Authorized Service Centre to:
• make a service request under this
• ask for clarifications on installation of the
IKEA appliance in the dedicated IKEA
kitchen furniture;
• ask for clarification on functions of IKEA
To ensure that we provide you with the best
assistance, please read carefully the
Assembly Instructions and/or the User
Manual before contacting us.
© Inter IKEA Systems B.V. 2022
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