Installation Handbook
Installation Handbook
Revised 22-07-03
INDEX
1.0
Installer Conduct and Safety Overview
2.0
Basic Satellite Fundamentals
3.0
Cable and Connector Standards
4.0
Site Survey
5.0
Dish Assembly and Mounting
6.0
Dish Alignment and Signal Tuning
7.0
Wiring – External
8.0
Wiring – Internal
9.0
Telco IPPV Connection
10.0
System Grounding
11.0
Disconnect Procedures
12.0
Troubleshooting Tips
13.0
Customer Education and Home Set-Up
14.0
Approved Parts List
15.0
Legacy Equipment Tips
16.0
Documentation
17.0
Work Codes
18.0
Plex Construction
19.0
Marketing and Sales Promotions
20.0
Technical Bulletins
STAR CHOICE COMMUNICATIONS INC.
Installer Conduct
and Safety Overview
Issued 5/12/02
INSTALLATION HANDBOOK
1.0
INSTALLER’S
“CODE of CONDUCT”
and
SAFETY OVERVIEW
STAR CHOICE COMMUNICATIONS INC.
1-1
Basic Satellite
Fundamentals
Issued 5/12/02
INSTALLATION HANDBOOK
2.0
BASIC SATELLITE FUNAMENTALS
for
THE INSTALLER
STAR CHOICE COMMUNICATIONS INC.
2-1
Basic Satellite
Fundamentals
Issued 5/12/02
BACKGROUND INFORMATION ONLY
2.1 TELEVISION BACKGROUND
Since the invention of television in the early 1940s several methods have been developed
to bring the news, sports and other forms of entertainment to the consumers. At first,
over-the-air VHF channels, the familiar 2 to 12 channels, and then the higher frequency
channels in the UHF frequency Band were the only choices.
Cable television (CATV) began its evolution in the early 1950s with systems designed to
bring over-the-air programming to consumers homes via a distribution system cabled
directly to each subscriber’s home. CATV reached maturity in the 1980s with the
creation of up-linking major Networks for delivery via satellite to cable networks.
Ironically, satellite communications that was the driving force behind the rapid growth
and evolution of cable TV, became the spawning ground of the home TVRO (television
receive only) industry characterized by the familiar “dish” antenna ranging in size from 5
to 10 feet. These systems were often referred to as “C” Band systems and most operated
in the 4 GHz frequency Band.
Also, as early as 1971 wireless TV (single channel service) was introduced known as
Multipoint Distribution Service (MDS) that evolved into Multichannel Multipoint
Distribution Service (MMDS) by the early 1980s. These services operated in the 2.5 GHz
frequency Band and were line-of–sight systems with a range of approx. 30 Km.
As digital compression technologies evolved the new comer to providing television
entertainment to consumers evolved in the mid 1990s with a fixed dish system known as
Direct-to-Home Satellite Television (DTH).
In 1997, Canada moved into the DTH service with the introduction of AlphaStar that
lasted approx. 4 months. Coincident with AlphaStar, Star Choice Communications Inc.
became the only Canadian DTH service until mid year when Bell ExpressVu launched
their DTH service. To-day there are two DTH services operating in Canada and Star
Choice Communications Inc. is committed to providing ultimate TV experience and
confident that Star Choice valued customers will enjoy the benefits of digital television.
STAR CHOICE COMMUNICATIONS INC.
2-2
Basic Satellite
Fundamentals
Issued 5/12/02
BACKGROUND INFORMATION ONLY
2.2 SATELLITE SIGNAL PATH
The Star Choice Earth Stations (up-link facilities) located across Canada and parts of the
USA transmit signals up to the two Star Choice satellites (E2 and F1). Each satellite
receives the up-link signals and converts them to lower frequencies and re-transmits them
in a signal beam covering Canada for reception by Star Choice customers across Canada.
The satellite transmitters commonly referred to as transponders, re-transmit the signals
back to earth using up to 32 transponders per satellite. Note that the re-transmitted signal
back to earth is in the 11.7 – 12.2 GHz frequency Band. (11,700 MHz – 12,200 MHz)
ANIK E2
111.1ºW
ANIK F1
107ºW
STAR CHOICE COMMUNICATIONS INC.
2-3
Basic Satellite
Fundamentals
Issued 5/12/02
BACKGROUND INFORMATION ONLY
2.3 UP-LINK CENTER
The Star Choice multiple up-link facilities receive programming feeds from various
sources via fiber optics, coaxial cable, over-the-air methods and satellite links from
broadcast studios and other sources. The programming received from these various
sources is combined in the up-link facilities complex equipment then re-transmitted
35,786 Km to the Star Choice satellites for re-broadcast to the Star Choice customers
across Canada.
2.4 THE SATELLITES
Star Choice currently has two satellites called ANIK F1 and ANIK E2 that receive
programming from the Star Choice’s multiple up-link facilities. The two satellites receive
the up-linked signals, lowers the frequencies and then re-broadcasts the signals via a
microwave beam which is directed to cover all of Canada.
The satellites are in a geostationary orbit around earth, located approx. 35,786 Km above
the equator in a zone known as the Clarke Belt. The satellites are in a geostationary orbit
around earth that travels at the same speed that earth rotates; therefore they remain in a
fixed position with respect to the surface below. This allows the receive dishes
installed at Star Choice customer’s homes to be installed in a fixed position.
Geostationary
orbit 35,786 Km
above the equator.
THE INFORMATION THUS FAR IS ONLY PROVIDED TO GIVE YOU A
BASIC UNDERSTANDING HOW THE SATELLITE SIGNAL GETS TO THE
STAR CHOICE DISH THAT YOU ARE INSTALLING AT THE CUSTOMERS
HOME.
THE INFORMATION PROVIDED FROM HERE TO THE END OF THIS
CHAPTER IS CRITICAL AND WILL ASSIST YOU TO UNDERSTAND THE
FOLLOWING:
¾VERTICAL AND HORIZONTAL POLARITY
¾SKEW ADJUSTMENT THAT YOU MUST SET ON THE DISH
¾HOW THE SIGNAL IS RECEIVED BY THE DISH/LNB
STAR CHOICE COMMUNICATIONS INC.
2-4
Basic Satellite
Fundamentals
Issued 5/12/02
2.5 POLARIZATION
Microwave signals can be linearly or circularly polarized. Star Choice satellites transmit
their signals using the linear polarization method while the Canadian competition and our
neighbors to the south utilize the circular polarization method.
2.5.1 LINEAR POLARIZATION
Linear polarization is the orientation of the electric field radiated from the transmitting
antenna, which in this case, is the satellite transmit antenna. When the transmitted signal
is oriented parallel to the ground, it is defined as horizontal polarization. When the
direction of the radiated electric field is perpendicular to the ground it is defined as
vertical polarization. (SEE POLARIZATION EXAMPLES BELOW)
The reason for using horizontal and vertical polarization on the same satellite is known as
frequency re-use. A satellite will transmit 2 signals on the same frequency but one will be
polarized vertical and the other horizontal, which prevents the two same frequencies from
interfering with each other. This allows the twice the number of channels to be
transmitted in a given bandwidth, one vertical and one horizontal. Star Choice satellites
each transmit 16 vertical and 16 horizontal signals for a total of 32 signals from each
satellite (combined total of 64 signals) towards earth.
VERTICAL POLARIZATION
HORIZONTAL POLARIZATION
Electric field parallel
to earth surface.
Electric field vertical to
earth surface
STAR CHOICE COMMUNICATIONS INC.
2-5
Basic Satellite
Fundamentals
Issued 5/12/02
2.5.2 CIRCULAR POLARIZATION
Circular polarization can also be used for satellite transmissions. Instead of positioning
the microwave energy in either a vertical or horizontal plane, circularly polarized signals
are transmitted in a spiral pattern like a spring coil. In circular polarized signals, the
electric and magnetic fields rotate in a circular screw-like motion as they travel through
space, a motion similar to a spiral. The direction of rotation determines the sense of
circular polarization. A signal rotating in a right-hand direction as viewed from the
satellite is right-hand circularly polarized (RHCP); a signal rotating in a left-hand
direction is left-hand circularly polarized (LHCP). LHCP and RHCP in circular
polarization provide the same capability as vertical and horizontal polarity with linear
polarization. Satellites that use circular polarization are known as DBS satellites Vs FSS
satellites that Star Choice utilizes. (See figures below)
LEFT-HAND POLARITY
RIGHT-HAND POLARITY
As previously mentioned Star Choice does NOT use this method of polarization. This
information is ONLY provided to clear up some issues arising from questions asked by
the customer, such as:
Can I use my Grey Market dish when I switch to Star Choice to eliminate installing
a new Star Choice dish?
Obviously, the answer is NO, as Star Choice signals are linear polarized and are not
compatible with the Grey Market or ExpressVu circular polarized systems.
THE ABOVE INFORMATION ON CIRCULAR POLARIZATION IS ONLY
PROVIDED TO GIVE YOU BASIC INFORMATION THAT WILL ALLOW YOU
TO ANSWER A CUSTOMER’S QUESTIONS IN A KNOWLEDGEABLE AND
PROFESSIONAL MANNER.
STAR CHOICE COMMUNICATIONS INC.
2-6
Basic Satellite
Fundamentals
Issued 5/12/02
2.6 SKEW
Skew is the term used to describe how the LNB must be rotated so that antenna probe in
the LNB matches the planes of polarity of the incoming satellite signal.
The figures below are simplified diagrams of the LNB antenna probe and the linear signal
signals to assist you in understanding why you must skew the dish.
VERTICAL POLARIZATION
90º SKEW
VERTICAL POLARIZATION
115º SKEW
Vertical probe
Horizontal probe
Dish
When the dish is skewed at 90º, the signal pick-up probe in the LNB is 90º with respect to earth
where you are installing the dish. This will occur in Western Canada. As you move towards
Eastern Canada the dish will need to be skewed to match the signal plane. This is due to the earth
curvature changing the probe angle with respect to the fixed plane signal from the satellite. The
example above shows that the right-hand dish had to be skewed in order that the probe would
cross the signal at 90º. The skew adjustment (angle of the dish) will continuously increase as you
move east.
Maximum signal is picked up when the orientation of the LNB probe is at the same plane as the
microwave signal from the satellite.
STAR CHOICE COMMUNICATIONS INC.
2-7
Basic Satellite
Fundamentals
Issued 5/12/02
2.6 SKEW cont’d
HORIZONTAL POLARITY REACTS THE SAME AS VERTICAL POLARITY
PREVIOUS DISCUSSED.
HORIZONTAL POLARIZATION
90º SKEW
HORIZONTAL POLARIZATION
115º SKEW
Horizontal probe
Dish
Vertical probe
EXAMPLE OF AN ACTUAL LNB
(INSIDE VIEW OF A LINEAR KU-BAND LNB)
NOTE: The vertical and
horizontal probes are fixed @
90º to each other, therefore
rotating the LNB or dish
rotates BOTH vertical and
horizontal probes.
Horizontal probe
Vertical probe
STAR CHOICE COMMUNICATIONS INC.
2-8
Basic Satellite
Fundamentals
Issued 5/12/02
2.6 SKEW cont’d
The skew examples below show the dish skew settings from Vancouver, British
Columbia east to Halifax, Nova Scotia. The skew settings provided in the manual are
based on the longitude location of the satellite (Anik F1 @ 107.3º) Vs location of the
receive dish you are installing.
Vancouver
Skew 80º
Vancouver
123º W
Winnipeg
Skew 102º
Ft McMurray
111.4º W
Toronto
Skew 119º
Halifax
Skew 127º
Winnipeg
97.1º W
Halifax
63.6º W
Toronto
79.4º W
90º
90º
Anik F1
107.3º West Longitude
STAR CHOICE COMMUNICATIONS INC.
The satellite photo above and illustration
demonstrates that since Anik F1 is due
south of Ft. McMurray the dish skew is
90º, however in order for the signal to
hit the Halifax dish at 90º the dish must
be skewed to 127º
2-9
Basic Satellite
Fundamentals
Issued 5/12/02
2.7 BASIC DISH DESIGN
The purpose of the satellite dish (reflector) is to collect and concentrate the signals
coming from a targeted satellite while ignoring unwanted signals from other satellites.
There are several configurations of dishes used in the home satellite business such as
prime focus, offset and multi-focus configurations. Star Choice utilizes two types of
dishes; round offset dish designed to operate with one satellite and the elliptical multifocus offset dish designed to receive signals from two satellites.
The diagram below shows how the prime focus parabolic dish receives and reflects the
signal from a single satellite into the LNB.
2.7.1 PRIME FOCUS PARABOLIC DISH
90º
Incoming satellite signal
Reflected signal
directed into LNB
The above dish is most commonly seen with the older “C” Band systems and note that
the angle of the dish is 90º to the incoming signal (shown in red). In other words, the
angle of the dish directly faces the satellite.
The above information is ONLY provided as a prelude to help you understand the
information provided in the next few pages that leads into the design and operation of the
two Star Choice dishes; the round single satellite dish and the elliptical multi-focus dual
satellite dish.
THIS INFORMATION IS CRITICAL IN UNDERSTANDING HOW AN OFFSET
DISH RECEIVES THE SATELLITE SIGNAL AND WILL HAVE AN
IMPORTANT IMPACT ON WHERE YOU CAN INSTALL YOUR DISH.
STAR CHOICE COMMUNICATIONS INC.
2 - 10
Basic Satellite
Fundamentals
Issued 5/12/02
2.7.2 OFFSET DISH
The surface of an offset dish (reflector) is essentially a section cut from the “parent”
larger prime-focus parabolic dish. The LNB is still located at the same place in relation to
the parent dish and all signals received are still reflected to the same focal point (LNB).
See diagram below.
Front View of Offset Dish
Offset dish is cut from the
parent dish as shown.
(Round and elliptical)
Parabolic prime-focus dish
(Parent dish).
LNB feed located
at dish focal point.
Various shapes can be cut from the “parent” prime-focus dish so an offset dish can
assume an elliptical, round, rectangular or any other shape. The original Star Choice dish
was the round dish used to receive signals from the 1st satellite and moved to the elliptical
design multi-focus dish for two satellite reception as shown above.
Offset Dish
Angle that signal
comes from satellite
Less than 90º
Entry angle
into dish
Direction (angle)
dish points
IMPORTANT
Note: Unlike the prime-focus dish shown earlier, the offset dish does NOT point at the
angle the satellite is located. In other words, the signal enters the dish at an angle much
higher than the angle the dish points.
READ ON TO FIND OUT HOW THIS WILL ASSIST YOU IN DETERMINING
YOUR DISH LOCATION
STAR CHOICE COMMUNICATIONS INC.
2 - 11
Basic Satellite
Fundamentals
Issued 5/12/02
2.7.3 MULTI-FOCUS DISH
LNB “A” & “B”
Elliptical dish
The design of the Star Choice elliptical dish (reflector) allows two satellite signals to be
simultaneously reflected and detected by the LNBs, by focusing the incoming signals to
two feeds located at different focal points.
It is clear to see, from the diagram above, that any azimuth or elevation adjustment
on the dish will simultaneously affect both satellites.
2.8 SIGNAL ENTRY ANGLE Vs ROOF ANGLES
45º
32º
“12/12 pitch” roof angle
Dish elevation for London per
dish elevation table
30º
“8/12 pitch” roof angle
22.5º
“6/12 pitch” roof angle
15º
Actual dish angle in London, Ont.
Dish elevation calls for 32º
0º
The above diagram shows the comparison between the actual angle of the dish in
London, Ontario (15º) Vs the real signal dish elevation angle that the signal enters the
dish. (32º per Satellite Locator Chart).
Roof angles are referred to as pitch. As an example, the “6/12 pitch” roof has an angle of
22.5º therefore putting a dish on the lowest point (overhang edge) will still allow the
signal to enter the dish obstruction free when aiming over the roof.
STAR CHOICE COMMUNICATIONS INC.
2 - 12
Basic Satellite
Fundamentals
Issued 5/12/02
2.8 SIGNAL ENTRY ANGLE Vs ROOF ANGLES cont’d
The majority of roofs built today, are either a 6/12 or 8/12 pitch therefore looking at the
previous diagram it can be seen that when locating the dish on the lowest overhang point
on the roof, the peak of the roof will NOT interfere with the signal.
LET’S LOOK AT SOME REAL INSTALLATIONS
2.9 DISHES ON ROOFS
**NOTE** Mounting dishes on roofs should be your last choice due to the possibility of
water leakage and subsequent damage. Whenever dishes are roof mounted ensure the
guidelines in Section 5.0 are adhered to.
The installation below is installed correctly and is aesthetically pleasing. The home has
an “8/12 pitch” roof that represents a 30ºroof angle.
32º
30º
Dish points
below roof
peak
SIDE VIEW
FRONT VIEW
The above installation in London, Ontario was professionally installed and meets ALL
Star Choice installations standards:
9As can be seen on right side photo the line-of-sight to the satellite signal is well
above the roof peak. (30º - 8/12 pitch). The dish points below the roof peak giving
the impression the signal would be blocked.
9Dish installed close to coaxial cable entry point into home.
9Dish installed as low as possible on roof. (Installer worked from ladder)
9Cable run kept as short as possible. (NO cables on roof).
STAR CHOICE COMMUNICATIONS INC.
2 - 13
Basic Satellite
Fundamentals
Issued 5/12/02
2.9 DISHES ON ROOFS cont’d
UNACCEPTABLE INSTALLATION:
9Dish TOO high on roof.
9Cables unnecessarily placed on roof.
9NOT aesthetically pleasing.
9Installer worked on roof when NOT
required. – Could have worked
from ladder.
9Time lost from excessive time spent
working from roof.
LOCATION WHERE DISH SHOULD HAVE
BEEN INSTALLED.
2.10 DISHES ON POLES
Dish was installed on an extension pole as installer thought extra height was required to
clear roof of adjacent Condo. (32º elevation height of satellite WELL above roof)
LOCATION WHERE DISH
SHOULD HAVE BEEN INSTALLED
STAR CHOICE COMMUNICATIONS INC.
WHY INSTALL A DISH ON A POLE WHEN
THE NEIGHBOURS DISH IS AT FENCE
LEVEL?
2 - 14
Basic Satellite
Fundamentals
Issued 5/12/02
2.11 DISHES OVER TREES
Again, understanding the concepts discussed in previous sections will assist in locating
the dish to an acceptable location. When determining line-of-sight over trees, keep in
mind that trees grow in height at various rates, therefore ensure you have sufficient height
above the trees to allow for growth.
LOCATION: LONDON, ONTARIO
DISH ELEVATION: 32º PER
SATELLITE LOCATOR CHART
SIGNAL PATH FROM SATELLITE IS 45
FEET ABOVE TOP OF TREES.
TOP OF TREE IS AT 20º
POINT THAT DISH POINTS TO
- ACTUAL DISH ANGLE IS 15º
TOP OF DISH
The above installation is acceptable as there is plenty of room above the trees (approx 45
feet) however, the appearance of the dish would make most believe that the trees would
block the signal.
STAR CHOICE COMMUNICATIONS INC.
2 - 15
Basic Satellite
Fundamentals
Issued 5/12/02
2.12 SUMMARY
¾FREQUENCY SUMMARY
12,000 MHz Band
(12 GHz)
14,000 MHz Band
(14 GHz)
UNSTACKED SYSTEM: 950-1450 MHz (.95 - 1.450 GHz)
OR
STACKED SYSTEM: 950-2050 MHz (.95 – 2.05 GHz)
RCA
OR
TV
Coaxial cable CH.3/4
¾POLARIZATION
- Star Choice utilizes vertical (V) and horizontal (H) polarity in the up-link
and down-link signals.
¾SKEW
- Skew is the adjustment made to each DISH that must be rotated so the
antenna probes in the LNB match the planes of vertical and horizontal
polarity of the incoming satellite signals.
¾SIGNAL ENTRY ANGLE INTO DISH
- REMEMBER… the angle the signal enters the dish is approx. 17º higher
than the actual elevation angle that the dish points.
STAR CHOICE COMMUNICATIONS INC.
2 - 16
Installer Conduct
and Safety Overview
Issued 5/12/02
1.1 INSTALLER’S “CODE of CONDUCT”
Every Star Choice contractor, independent installer and/or employee is a direct
representative of Star Choice Communications Inc. on every project and as such, his/her
conduct has a direct reflection on Star Choice’s image. All installers must conduct
themselves with the utmost professionalism on any project site. The following are general
guidelines for all personnel:
1. Employees, Independent Installers and Contractors representing Star Choice will
be well groomed with clothing / uniforms that are neat and kept in good repair.
Short pants are not recommended on any job site.
2. When driving the company vehicle, exercise extra courtesy and consideration
for other drivers and pedestrians, as you are very visible to the public.
3. Customer relations begin with a positive approach. Being enthusiastic is the key
to creating a professional image that the customer will remember and appreciate.
4. Customer acceptance must be obtained from the owner(s) and not their
children, baby sitters, tenants, etc. If necessary, re-book the installation when the
owners are present to obtain their approval.
5. Whomever lets you in the home, he or she must be asked to stay with you at all
times to prevent you from being held personally liable for any valuables that turn
up missing or damaged after you leave!
6. Activities prohibited;
¾Use of alcohol or drugs during the course of the workday.
¾Theft of, or willful damage to, any property.
¾Physical abuse of other employees or customers.
¾Harassment of and/or fraternizing with customers.
¾Use of profanity while representing Star Choice Communications Inc.
¾Promoting or selling anything other than Star Choice products during the
course of the workday.
7. Do not use the customer’s tools or equipment to perform your work.
8. Be extremely careful when on private property, care must be taken to prevent
damage to the customer’s building or property.
9. Do not use the customer’s bathroom. Use public facilities.
10. Clean up all debris you create, inside and outside the home.
11. Do not sit or put tools on the customer’s furniture or equipment.
12. For all weather conditions, footwear should be covered with overshoes that can be
removed when entering the customer’s home.
PUT YOURSELF IN THE POSITION OF THE CUSTOMER
YOU ARE A COMPLETE STRANGER – WOULD YOU FEEL CONFIDENT AND
SAFE BY THE IMAGE YOU ARE PRESENTING TO STAR CHOICE’S VALUABLE
CUSTOMER
YOUR CONTRIBUTION WILL ASSIST STAR CHOICE IN BECOMING AND
REMAINING CANADA’S 1ST CHOICE FOR SATELLITE TV
STAR CHOICE COMMUNICATIONS INC.
1-2
Installer Conduct
and Safety Overview
Issued 5/12/02
1.2 SAFETY OVERVIEW
1.2.1 GENERAL
This Installation Handbook is not a comprehensive Safety Manual however this manual
will briefly highlight safety issues as applicable to the satellite installer. Safety training is
described and covered in other handbooks governed by the Star Choice Health and Safety
Committee.
The next few sub-sections will briefly discuss safety topics pertaining directly to the
satellite installation. To assist in highlighting the various safety issues throughout this
handbook, the following icons will periodically appear to stress a safety issue related to a
particular work operation:
1.
Meet Mr. Simple Safety - he will draw attention to various work
operations throughout the Installation Handbook and will have a
few comments with each.
2.
Eye protection reminder
3.
Head protection reminder
4.
Safety footwear reminder
5.
Ladder safety reminder
6.
Fall protection reminder
7.
Hand tools safety reminder
8.
Vehicle safety reminder
STAR CHOICE COMMUNICATIONS INC.
1-3
Installer Conduct
and Safety Overview
Issued 5/12/02
1.2.1 GENERAL cont’d
STAR CHOICE COMMUNICATIONS INC. IS COMMITTED TO PROVIDING
THE SAFETY TRAINING TO ENSURE THEIR WORKERS’ SAFETY EVERY
DAY, BUT TRAGICALLY, SOME WORKERS DO NOT GO UNINJURED.
FROM 1994 T0 1998 22% OF LOST TIME CONSTRUCTION ACCIDENTS IN
ONTARIO WAS ATTRIBUTED TO FALLS AND 37% OF ALL
CONSTRUCTION FATALITIES IN ONTARIO WERE ATTRIBUTED TO
FALLS.
DO NOT BECOME ANOTHER STATISTIC, IMPLEMENT AND ADHERE TO
THE SAFETY TRAINING RECEIVED…THE FINAL DECISION IS YOURS.
1.2.2 EYE PROTECTION
YOU HAVE ONLY ONE PAIR OF EYES – MAKE THEM LAST A LIFETIME
Eye Hazards:
¾Flying dust and particles from drilling.
¾Ultraviolet radiation from the sun.
¾Ties and wires hanging down from ceilings.
¾Flying wire clips or other material from snipping off cables or tie wraps.
¾Sharp branches when working around CSE boxes or running exterior cable.
Eye protection is the answer:
¾Do not continue to work if your safety eyewear becomes fogged; stop work and
clean your glasses.
¾Must be properly selected and fitted.
¾Keep with you at all times.
¾Clean often with water or solution, as wiping dry will scratch the lens.
¾Replace pitted or scratched lenses when required as this will impair vision and
reduce impact resistance.
¾Get your eyes checked every couple of years.
PROTECTING YOUR EYES FROM INJURY ON THE JOB IS ONE OF THE EASIEST
THINGS YOU CAN DO
STAR CHOICE COMMUNICATIONS INC.
1-4
Installer Conduct
and Safety Overview
Issued 5/12/02
1.2.3 HEAD PROTECTION
YOUR HEAD IS THE MOST IMPORTANT PART OF YOUR BODY. THINKING,
FEELING, TALKING, SMELLING, AND HEARING ALL START IN YOUR HEAD.
THEREFORE, IT MAKES SENSE THAT YOU SHOULD PROTECT YOUR HEAD
FROM INJURY.
Hard Hat DO's:
¾Wear your hard hat on ALL construction sites.
¾Wear your hard hat whenever someone is working overhead.
¾Wear your hard hat when working with tools overhead.
¾Wear your hard hat in confined work areas.
¾Ensure your hard hat fits properly – provides most comfort and maximum
protection.
¾Inspect your hard hat every day for cracks, gouges, and frays or breaks in the
straps.
Hard Hat DO NOT's
¾Do not drill holes in your hard hat.
¾Do not drop or throw your hard hat.
¾Do not leave your hard hat in sunlight for extended periods such as on the dash of
your vehicle.
¾Do not attach foreign material such as stickers/nametags to your hard hat.
WEARING YOUR HARD HAT IS THE FIRST LINE OF DEFENSE AGAINST
HEAD INJURIES ON THE JOB
USE YOUR HEAD – WEAR YOUR HARD HAT
1.2.4 FOOT PROTECTION
BROKEN TOES AND PUNCTURED SOLES WILL KEEP YOU OFF YOUR
FEET.
Safety Footwear DO’s:
¾Wear safety shoes or safety boots at all times.
¾Ensure safety footwear sole is adequate to protect against injury to puncture.
¾Ensure safety toe is adequate to protect against injury due to impact.
¾Ensure that safety footwear is securely laced.
MAINTAIN YOUR MOBILITY – WEAR PROTECTIVE FOOTWEAR
STAR CHOICE COMMUNICATIONS INC.
1-5
Installer Conduct
and Safety Overview
Issued 5/12/02
1.2.5 LADDER SAFETY
DON’T FALL FOR IT – CHECK YOUR ATTITUDE AND YOUR SAFETY PROCEDURES.
A FALL FROM ANY HEIGHT IS DANGEROUS
1.2.5.1 CLIMBING UP AND DOWN LADDERS
Ladder Safety DO’s:
¾Always maintain three points of contact – this
means two hands and one foot OR two feet and
one hand on the ladder at all times. Three-point
contact prevents injuries from slips and falls.
¾Put both hands on rungs before stepping onto a
ladder.
¾Use three-point contact when climbing up and
down a ladder.
¾Break three-point contact when you reach ground
or a stable platform (roof).
¾Always climb up and down FACING the ladder.
¾Keep your body between the side rails. DO NOT
lean out on either side.
¾Ensure ladder extends at least three feet above the
top bearing point.
¾Clean mud, snow and other slippery substances
off your safety footwear before climbing.
¾Move the ladder to avoid overstretching, and re-secure it whenever necessary,
however frustrating it might be!
Ladder Safety DO NOT's:
¾Do not carry tools, equipment, or material in your hands while climbing – use a
shoulder tool bag, belt holster, belt hooks or hoist line for lifting and lowering
tools and/or satellite hardware.
¾Do not carry heavy items or long lengths of material up a ladder.
¾Do not reach too far forwards or sideways, or stand with one foot on the ladder
and the other on something else.
CLIMBING UP AND DOWN LADDERS IS NOT AS EASY AS IT SOUNDS.
MANY ACCIDENTS OCCUR WHEN WORKERS ARE GETTING ON AND OFF
THE LADDER
STAR CHOICE COMMUNICATIONS INC.
1-6
Installer Conduct
and Safety Overview
Issued 5/12/02
1.2.5.2 EXTENSION LADDERS
Majority of installations would be impossible without ladders. The most common ladder
used is the extension ladder.
Extension Ladder DOs:
¾Ensure your ladder is long enough to be set up at a
safe angle and extends 90 cm (3 ft.) above the top
bearing point.
¾Inspect your ladder for damage and defects
9Before you set it up.
9After it has been used somewhere else by
other workers.
9After it has been in one place for extended
periods.
¾Set the ladder on a firm level base.
¾Set up ladder at proper angle – one foot out for
every three or four feet up.
¾Ensure there is at least 15 cm (6 in.) of clear space
behind each ladder rung. (Except tie-off point)
¾When the ladder is fully extended, ensure ladder
sections overlap at least 90 cm (3 ft).
¾Keep areas at top and bottom clear of debris,
scrap, material and other obstructions.
¾Always face the ladder when climbing up or down and maintain three-point contact.
¾Ensure ladder hoist rope is clear of footpath. Recommend tying bottom fly rung to
adjacent base rung.
¾Clean mud, snow and other slippery substances off your safety footwear before climbing.
¾When working at a height of more than 3 m (10 ft.) wear a safety harness and tie
off to a well-anchored lifeline or other support – NOT the ladder. Refer to 1.2.6
Fall Protection.
Extension Ladder DO NOT's:
¾Never erect extension ladders on boxes, carts, tables or other unstable objects.
¾Never set extension ladders against flexible or movable surfaces.
¾Do not carry tools, equipment or material in your hands while climbing – use an
over the shoulder tool bag or hoist line for lifting or lowering.
¾Metal or metal-reinforced ladders are not permitted due to the danger of electrical
shock from electrical wires or equipment.
¾Never stand higher than the fourth rung from the top.
STAR CHOICE COMMUNICATIONS INC.
1-7
Installer Conduct
and Safety Overview
Issued 5/12/02
1.2.5.3 STEP LADDERS
There is no such thing as a good fall. Even a fall from a low height, such as a 90 cm (3
ft.) step ladder, can result in serious head injury or broken bones.
Step Ladder DO’s:
¾Open the ladder as far as it goes.
¾Lock the spreader arms in place.
¾Push the bracket shelf down into place.
¾Ensure the ladder is placed on an even space and
within easy reach of your work.
¾If setting your ladder up in front of a closed
door, open the door or lock it.
¾Always inspect the ladder before using it for:
9Cracks
9Splits
9Twisted or jammed parts
9Loose screws, rivets or rungs.
¾Always climb and descend facing the ladder.
¾Climb the ladder one rung at a time.
¾Set your tools on the bracket shelf of the ladder –
do not climb with them in your hands.
Step Ladder DO NOT’s:
¾Do not stand on the top two rungs of any step ladder.
¾Do not stand on the bracket shelf.
¾Do not stand a ladder on ice or snow.
¾Do not use an unstable object – like a rock or a brick – to level the ladder’s feet.
¾Do not overextend or stretch yourself to reach the work – move your ladder.
TAKING UNNECESSARY RISKS ON STEP LADDERS MAY RESULT IN
UNWANTED TIME OFF – IN THE HOSPITAL
FOLLOW THE INSPECTION PROCEDURES IN
ATTACHMENT #1-1 PRIOR TO USING ANY PORTABLE
LADDER!
STAR CHOICE COMMUNICATIONS INC.
1-8
Installer Conduct
and Safety Overview
Issued 5/12/02
1.2.6 FALL PROTECTION
FALL PROTECTION MUST BE WORN WHERE YOU COULD
FALL AT LEAST 3M (10 ft.) OR WHERE A FALL FROM A LESSER
HEIGHT MAY RESULT IN SERIOUS INJURY
The two basic types of fall protection are travel restraint and fall arrest. Both involve a
full body harness.
Travel Restraint System
A travel restraint system keeps you from getting too close to an
unprotected edge. It consists of a full body harness, lifeline and
lanyard that will restrain your travel.
Fall Arrest System
A fall arrest system consists of a full body harness, a lanyard
and a shock absorber that must be used if you are in danger of
falling:
¾More than 3m (10 ft.)
¾Into operating machinery
¾Into water or other liquid
¾Into or onto a hazardous substance or object.
FALLS ARE THE HIGHEST CONTRIBUTOR TO INJURY AND FATALITIES
IN THE CONSTRUCTION INDUSTRY
STAR CHOICE COMMUNICATIONS INC.
1-9
Installer Conduct
and Safety Overview
Issued 5/12/02
1.2.6 FALL PROTECTION cont’d
Fall protection is a complex safety issue involving several types of fall protection devices
and anchor methods. Refer to your fall protection training and documented guidelines
provided by the Health and Safety Committee or other training resources.
The following information is a quick reference on the DO’s and DO NOT’S of fall
protection.
Fall Protection DO’s
¾Before using fall arrest equipment, inspect all components carefully. Make sure
that:
‰ Harness
9Hardware and straps are intact and undamaged.
9Moving parts move freely through their full range of motion.
9Webbing is free from burns, cuts, loose or broken stitching, frayed
material and signs of heat or chemical damage.
‰ Lanyard
9Lanyard is fastened securely to the D-ring on the harness.
9Inspect for fraying, kinking and loose or broken stitching.
9Check for rust, cracks and damage.
9Check shock-absorbing lanyards regularly.
Lifeline
9Inspect fibre rope lifelines for fraying, burns, kinking, cuts and
signs of wear and tear.
9Check retractable block lifelines for smooth operation. Pull out line
and jerk it suddenly. Braking action should be immediate and tight.
Fall Protection DO NOT’s
‰
¾Do not reuse any equipment that has been involved in a fall arrest until the
manufacturer certifies that all components are safe for reuse.
¾Do not attach more than one worker to a lifeline.
¾Do not leave your protection unattended or thrown into the back of your vehicle –
store it in the carrying bag provided that is usually provided by the Manufacturer.
THIS IS
GOING TO
HURT
@*#@*
STAR CHOICE COMMUNICATIONS INC.
FOLLOWING
SIMPLE SAFE
WORK
PROCEDURES
WILL REDUCE THE
RISK OF FALLS !!!!
1 - 10
Installer Conduct
and Safety Overview
Issued 5/12/02
1.2.7 HAND TOOL SAFETY
1.2.7.1 GENERAL
Hand tools are the tools of your trade and will function properly if they
are maintained and kept in good working condition. Tools used
improperly will result in damage, making them dangerous to use or
unable to perform the work operation they were designed for. Good
quality tools are expensive to replace and will last a long time if looked
after properly.
Hand Tool DO’s:
¾Carry all sharp tools in a sheath or holster.
¾When handing sharp tools to another person keep sharp points and cutting edges
away from yourself and the other person.
¾When using knives, shears or cutting tools, cut in a direction away from your
body.
¾Transport hand tools only in tool boxes or tool belts; do not carry tools in your
clothing.
¾Tag worn, damaged or defective tools “Out of Service” and do not use them.
Hand Tool DO NOT’s
¾Do not lay tools on roofs, ladder steps or elevated locations.
¾Do not throw tools from one location to another or from one worker to another.
¾Do not carry tools in your hand while climbing.
¾Do not carry tools in your clothing.
¾Do not perform “make-shift” repairs to tools.
¾Do not use a tool if it has splinters, burrs, cracks or head of tool is loose.
STAR CHOICE COMMUNICATIONS INC.
1 - 11
Installer Conduct
and Safety Overview
Issued 5/12/02
1.2.7 HAND TOOL SAFETY cont’d
1.2.7.2 HAMMERS
¾Use only a claw hammer for pulling nails.
¾Do not strike nails or other objects with the cheek of the
hammer.
¾Do not strike a hardened steel surface, such as a cold
chisel, with a claw hammer.
¾Do not strike one hammer against another hammer.
¾Do not use a hammer if your hands are oily, greasy or wet.
¾Do not use a hammer as a pry bar or a wedge or for pulling large spikes.
¾Use only a sledge type hammer for inserting rods or masts into the ground.
1.2.7.3 PLIERS
¾Do not use pliers as a hammer or a wrench.
¾Do not attempt to force pliers by using a hammer on them.
¾Do not slip a pipe over the handles of pliers to increase
leverage.
¾Do not use pliers that are cracked, broken or sprung.
¾When using diagonal cutting pliers, shield the loose pieces of cut material from
flying into the air by using a cloth or your gloved hand.
1.2.7.4 SCREWDRIVERS
¾Always match the size and type of screwdriver blade to fit the
head of the screw.
¾Use a drill, nail or punch to make a starting hole for the screw.
¾Do not hold the work piece against your body while using a screwdriver.
¾Do not put your fingers near the head of the screw when tightening a screw.
¾Do not force a screwdriver by using a hammer or pliers on it.
¾Do not use a screwdriver as a punch, chisel, pry bar or nail puller.
¾Do not carry a screwdriver in your pocket.
¾Do not use a screwdriver if your hands are wet, oily or greasy.
STAR CHOICE COMMUNICATIONS INC.
1 - 12
Installer Conduct
and Safety Overview
Issued 5/12/02
1.2.7 HAND TOOL SAFETY cont’d
1.2.7.5 DRILLS
¾Do not use dull, bent or cracked drill bits.
¾Do not use electric drills if your hands are wet.
¾Do not stand in water or on wet surfaces when using
electrical tools.
¾Do not leave drill bits or other adapters in drills when not in use.
¾Do not carry electric drills by the electrical cord.
¾Do not use electric drills with the “U” ground on the plug removed.
¾Do not use electric extension cords to plug a drill in with the “U” ground missing.
¾Do not unplug electric tools by pulling on the cord – pull on plug.
¾Do not change drill bits while the drill is connected to the electrical outlet.
1.2.7.6 WRENCHES
¾Do not use wrenches that are bent, cracked or badly chipped or
that have loose or broken handle.
¾Do not slip a pipe over a single head wrench handle for
increased leverage.
¾Discard a wrench that has spread, nicked or battered jaws or if the handle is bent.
¾Do not use a wrench as a hammer.
¾Use a box or socket wrenches on hexagon nuts and bolts as a first choice, and
open-end wrenches as a second choice.
1.2.8 VEHICLE SAFETY
EXERCISE EXTRA COURTESY AND CONSIDERATION FOR OTHER
DRIVERS AND PEDESTRIANS, AS YOU ARE VERY VISIBLE TO THE
PUBLIC.
¾Turn off the vehicle and do not smoke when refueling.
¾Wash your hands with soap and water if you spill gasoline on your hands.
¾Shut your door and fasten seat belt before moving your vehicle.
¾Obey all traffic signs and laws at all times.
¾Maintain a three-point contact using both hands and one foot or both feet and one
hand when climbing into or out of vehicles.
¾Back your vehicle into driveways whenever possible.
¾Always lock your vehicle when unattended.
¾Use safety cones at the rear and front of your vehicle when parked on streets.
SAFE AND HAPPY DRIVING
STAR CHOICE COMMUNICATIONS INC.
1 - 13
Installer Conduct
and Safety Overview
Issued 5/12/02
ATTACHMENT #1-1 Page 1 of 2
PORTABLE LADDER INSPECTION
LADDER HAZARDS
Ladder accidents usually are caused by improper selection, care or use, not by
manufacturing defects. Some of the more common hazards involving portable ladders,
such as instability, electrical shock, and falls, can be predicted and prevented. Prevention
requires proper planning, correct ladder selection, good work procedures and adequate
ladder maintenance.
LADDER INSPECTION
It is important that individuals using portable ladders be familiar with and is responsible
for, conducting ladder inspections on a regular basis.
¾Inspect your ladder for damage and defects
9Before you set it up.
9After it has been used somewhere else by other workers.
9After it has been in one place for extended periods.
LADDER TIPS
It is important that individuals responsible for conducting ladder inspections identify not
only the obvious. The inspection procedures will assist in what to look for. In addition to
these procedures it must be noted that:
¾Side rails that have been damaged or bent should not be straightened. Once the
side rail material has been bent the strength characteristics of the profile have
been compromised.
¾Loose rungs are normally caused from the severe over-stressing of the ladder.
Simply tightening the rungs will not make the ladder structurally sound.
¾Under no circumstances should loose rungs be welded, unless the ladders are
designed with welded rungs. Welding the rungs will soften the material, reducing
the tensile strength of the material.
STAR CHOICE COMMUNICATIONS INC.
1 - 14
Installer Conduct
and Safety Overview
Issued 5/12/02
ATTACHMENT #1-1 Page 2 of 2
PORTABLE LADDER INSPECTION
Extension Ladder Inspection Procedure:
END CAPS
9Inspect slide guides for cracks, chips or worn
areas.
9Inspect rope to ensure it is tight and not frayed or
knotted.
9Ensure that the base and fly sections are straight
and free from warp.
9Inspect all rungs for dents and cracks and make
sure they do not rotate.
9Inspect the safety feet for worn rubber pads and
loose rivets, nuts and bolts.
9Inspect all end caps; they should be tight and free
from cracks, chips and wear.
9Inspect the side rails of the base and fly making
sure there are no dents or cracks.
9Inspect the gravity locks; they should pivot
freely and the fingers should be in good working
order.
Step Ladder Inspection Procedure:
SIDE RAIL FLY
ROPE ASSEMBLY
GRAVITY LOCKS
SIDE RAIL BASE
SAFETY FEET
COPOLYMER
TOP
9Inspect copolymer top for cracks or dents;
make sure rivets, nuts and bolts are tight.
9Inspect spreader arms making sure they are
tight and move freely.
9Inspect all steps, horizontal braces and step
braces, making sure they are tight.
9Inspect the front and back, side rails for
cracks, dents, bends or any other
blemishes.
SPREADER
ARMS
BACK RAIL
FRONT RAIL
AND STEPS
SAFETY FEET
MOST LADDER ACCIDENTS ARE CAUSED BY TWO FACTORS:
1. THE USE OF UNSAFE LADDERS
2. THE UNSAFE USE OF LADDERS
STAR CHOICE COMMUNICATIONS INC.
1 - 15
Cable / Connector
Standards
Issued 5/12/02
INSTALLATION HANDBOOK
3.0
CABLE /CONNECTORS
and
CONNECTORIZATION STANDARDS
STAR CHOICE COMMUNICATIONS INC.
3-1
Cable / Connector
Standards
Issued 5/12/02
3.1 GENERAL
The following sections set the minimum standards to be followed when installing Star
Choice systems and all installers must adhere to the recommended standards and policies
provided below:
3.2 COAXIAL CABLE REQUIREMENTS
To avoid unnecessary future service calls due to
deteriorating cable, Star Choice Communications DOES
NOT recommend the use of RG59 cable between the dish
and the digital satellite receiver.
RG59 Vs. RG6
x RG59 verified performance limited to 1,000 MHz.
x RG59 has considerable signal attenuation and roll-off at the higher L-Band
frequencies (1450 MHz for unstacked and 2050 MHz for stacked).
x Higher frequencies are LESS forgiving to poor or careless installation
practices and are greatly affected by bad connectors, humidity and cable
bends/pinches.
x Existing RG59 hidden in walls or ceilings cannot be inspected to verify its
condition.
x Existing RG59 cable may not initially show any noticeable signal degradation
but, over a period of time, the introduction of the 13 and/or 18 volts on the
RG59 may lead to deterioration of the cable and increase its resistive
performance causing greater signal attenuation and higher frequency rolloff.
x Due to the above conditions RG59 cable is NOT suitable for the distribution
of the L-Band frequency between the LNB and the digital satellite receiver.
EXAMPLES OF COAXIAL CABLES LEFT IN-SERVICE CAUSING SERVICE OUTAGES
INSPECT ALL EXISTING COAXIAL CABLES FOR DAMAGE
STAR CHOICE COMMUNICATIONS INC.
3-2
Cable / Connector
Standards
Issued 5/12/02
3.2 CABLE CONNECTORS
Care MUST be taken when installing the cable connectors. Several conditions from poor
workmanship will either cause service problems during the initial installation or later
through deterioration. Ensure the following issues are adhered to when installing
connectors.
x INSPECT THE STRIPPED CABLE TO ENSURE THERE IS NO WIRE BRAID
OR ALUMINIUM FOIL MAKING CONTACT WITH THE CENTER
CONDUCTOR AND ALSO, ENSURE THE CENTER CONDUCTOR IS
STRIPPED CLEAN OF THE PLASTIC COATING.
Plastic coating on center conductor not removed
x May cause conductive problem when connected.
Aluminum foil touching center conductor
x Will cause short circuit between the center
conductor and sheath ground
x ENSURE CABLE DIELECTRIC IS SEATED FLUSH WITH CONNECTOR
BASE AND IS FREE FROM FOREIGN MATERIAL SUCH AS THE
STRANDS FROM THE COAX BRAID AND/OR ALUMINUM FOIL.
THIS ONE IS
ACCEPTABLE
NOT ACCEPTABLE – COAX NOT FULLY SEATED IN CONNECTOR
STAR CHOICE COMMUNICATIONS INC.
3-3
Cable / Connector
Standards
Issued 5/12/02
3.2 CABLE CONNECTORS cont’d
The connectors illustrated below are 2 types of connectors recommended for Star Choice
installations:
RG6
RG59
RUBBER “O” RINGS ARE IN TACT, CLEAN & AND PROPERLY SEATED
Only Star Choice approved cable connectors can be used to connectorize the coax cables.
The 2 samples above are used for RG6 and RG59 cable. Both are weatherproof
connectors that have inner and outer rubber “O” rings and they should be inspected to
ensure they are free from dirt and the “O” rings are properly seated. The RG59
connectors are ONLY used to re-connectorize existing RG59 cable that cannot be
replaced with RG6 coaxial cable.
Ensure the cable is inserted into the
proper side of the stripper as shown on
the stripper tool.
Ensure connector is compressed to the
indicator line on the compression tool to
ensure the connector is completely
compressed and the “O” ring is properly
seated.
STAR CHOICE COMMUNICATIONS INC.
3-4
Cable / Connector
Standards
Issued 5/12/02
3.2 CABLE CONNECTORS cont’d
CONNECTORIZED RG6 COAXIAL CABLE
Connector NOT fully compressed
resulting in “O” ring not seated into
connector body.
Connector properly compressed and
“O” ring is seated into connector body
to provide optimum protection against
moisture.
An improperly seated “O” ring
Will result in this.
The samples below are jumper cables that were found between the Star Choice
satellite receiver and the customer’s equipment (TV and VCR) causing service
problems.
INSPECT ALL EXISTING CABLES AND
CONNECTORS
STAR CHOICE COMMUNICATIONS INC.
3-5
Cable / Connector
Standards
Issued 5/12/02
3.3 CONNECTOR WEATHERPROOFING - GROMMETS
Rubber grommets are to be installed on ALL exterior connections to protect the
connection from moisture and eventual corrosion causing deterioration of the connection
and eventual loss of service.
There are two (2) lengths of grommets used for protecting coaxial cable connections. The
short grommet is used on most connectors such as LNB, ground blocks and one side of
the F81 connector.
THE GROMMETS ARE TAPERED AND THE WIDER SIDE IS PLACED NEXT TO
THE CONNECTOR CHASSIS.
Short grommet
Long grommet
x F81 connectors
Note the difference lengths of the F81 connector
Tapered towards
connector end.
PROPERLY INSTALLED GROMMETS
x Correct lengths used
x Tapered side faces connector end
x Short grommet is NOT cut from longer
one
x Proper high frequency F81 used as
indicated by RED inner body.
Wrong length grommet used
x Connector threads exposed
x Moisture will occur due to poor
seal
STAR CHOICE COMMUNICATIONS INC.
3-6
Cable / Connector
Standards
Issued 5/12/02
3.3 CONNECTOR WEATHERPROOFING - GROMMETS cont’d
RESULTS OF IMPROPERLY TIGHTENED CONNECTOR OR IMPROPERLY
INSTALLED GROMMET
NO WONDER
THE SYSTEM
FAILED
NOTE THE
CORROSION
FROM IMPROPER
WEATHERBOOT
APPLICATION
x LNB (WEATHER COVER REMOVED)
x DUAL GROUND BLOCK
9Grommets properly installed
9Grommets tapered toward connector end
9Connectors wrench tightened
9Connector properly compressed
STAR CHOICE COMMUNICATIONS INC.
3-7
Cable / Connector
Standards
Issued 5/12/02
3.3 CONNECTOR WEATHERPROOFING - GROMMETS cont’d
The rubber grommets illustrated in the previous pages are the recommended standard
method for weatherproofing outside cable connectors. The combination of the approved
weatherproof connector and the rubber grommet will provide the necessary protection
against moisture and subsequent connector damage and loss of service.
Other methods of waterproofing such as weather boots that slide over the connector have
been known to capture and retain moisture causing the connector to corrode and cause
service failure. DO NOT use this type of connector weatherproofing and when found in
existing exterior wiring, they should be removed and replaced with the Star Choice
approved weatherproof connector and rubber grommet.
Previous Star Choice systems utilizing the “Dual LNB” for stacked systems also provided
a pair of coaxial cables with weather-boots and sub-standard connectors to connect
between the Dual LNB and the 2X2 Dual Satellite Multi-switch.
In this case, cut off the connectors and replace them with the standardized Star Choice
weatherproof connectors and rubber grommets. Also, when on service calls, check the
type of system installed and if the Satellite Cables shown below were installed, take the
time to replace the connectors with the approved connectors and grommets. This will
prevent future service outages to the customer and additional expense to Star Choice by
avoiding another costly service call.
SATELLITE CABLES PROVIDED FOR DUAL LNB
STACKED SYSTEMS.
NO WONDER
THE SYSTEM
FAILED !!!!
NOTE THE POOR SEAL ON THE
SUB-STANDARD CONNECTOR
CORROSION OF CENTER
CONDUCTOR AND CONNECTOR
DUE TO MOISTURE
REPLACE ALL CONNECTORS WITH APPROVED STAR
CHOICE CONNECTORS AND GROMMETS
STAR CHOICE COMMUNICATIONS INC.
3-8
Site Survey
Issued 5/12/02
.
INSTALLATION HANDBOOK
4.0
SITE SURVEY
“Where is the best location for the dish?”
STAR CHOICE COMMUNICATIONS INC.
4-1
Site Survey
Issued 5/12/02
4.1 GENERAL
This section ONLY covers the procedure for establishing the best location to mount the
dish, while full installation details are covered under other sections in this Installation
Handbook.You must be fully familiar with all other Sections in this Installation
Handbook before attempting an installation
Be aware and follow ALL safety practices…your life is in your hands.
4.2 PLAN THE INSTALLATION
The installation should be planned as completely as possible during the site survey.
The dish location must be chosen and coordinated with the coaxial cable run(s) to the
Star Choice satellite receiver(s) and television set(s) and the available mounting surfaces.
Customers MUST be consulted during the planning process and attention must be given
to the customer’s desires. Consideration must be given and the customer must be made
aware of the following issues when selecting the dish location:
¾Customer acceptance must be obtained from the owner(s) and not their
children, baby sitters, tenants, etc. If required, re-book the installation when
owners are present.
¾Inform the customer that permission must be obtained when installing dishes on
Condo and apartment type dwellings.
¾Inform the customer that the Star Choice satellite MUST have an unobstructed
“line-of-site” at all times. Obstructions such as buildings, trees, vehicles, people,
etc., must be avoided and special attention must be given when trees are near the
“line-of-sight”. Trees grow at various rates and the goal is to install a dish in a
location that will not be obstructed by growing trees for several years.
¾Choose a location that is easily accessible in most weather conditions, as the dish
may require snow to be cleaned off its surface or require servicing.
¾Consideration must be given to the location of the Star Choice satellite receiver
and the coaxial cable runs required to be installed between the dish and the
satellite receiver. Refer to Section 7.0 “Wiring-Exterior” and 8.0 “WiringInterior” for guidelines and Star Choice standards when installing coaxial cables.
¾Consideration must be given to wind loading, and as such, the dish MUST be
mounted on a solid surface such as brick, concrete or cement block. When
installing on siding or roofs care MUST be exercised due to the issue of the single
stud/rafter availability for securing the mount. (Refer to Section 5.0 “Dish
Assembly/Mounting” for mounting guidelines and Star Choice Standards.
¾Ensure the customer agrees with the proposed dish location and coaxial cable
run(s).
INSTALL THE DISH AND CABLE RUNS AS YOU WOULD EXPECT THEM TO
BE INSTALLED ON YOUR OWN HOME
STAR CHOICE COMMUNICATIONS INC.
4-2
Site Survey
Issued 5/12/02
4.3 TOOLS NEEDED TO SUCCEED
Your survey tools should consist of the following:
¾Compass azimuth and Dish elevation readings (refer to “Dual Satellite Locator
Chart” in attachment 4.1.
¾Abney Level or equivalent
Step 1
Set “0” marker to satellite
elevation per attached chart
Step 2
Look thru eye piece towards
compass bearing and tilt up
until you see the bubble and
there should be NO
obstructions in view.
¾Compass
¾Obtain compass bearing from
“Satellite Locator Chart”
attached.
¾Ensure you are several feet
away from any metallic objects
that may influence the compass
reading.
¾Hold the compass so that the
needle moves freely and turn
until the needle arrow points to
the compass bearing obtained in
the 1st step above.
STAR CHOICE COMMUNICATIONS INC.
4-3
Site Survey
Issued 5/12/02
4.4 SURVEY CHECKLIST
Every installation must begin with a thorough site survey, one of the most critical yet
often most neglected steps in satellite installations. The following procedure and items
provide a quick checklist that can be followed when selecting the best location of the
satellite dish and prevent unexpected difficulties that may be encountered:
9On your arrival to the customers home, take a moment to get your bearings using
your compass to obtain the general direction of the Star Choice satellites.
9Greet the customer and introduce yourself, be pleasant and smile…a happy
installer provides confidence to the customer.
9This is the best time to consult the customer if they own or rent the home. If the
home is owned proceed with the installation however, if it is rented ensure the
customer has permission to install the satellite dish and coaxial cable runs
explaining to the customer that you will be drilling holes in the exterior wall(s),
installing cable(s) from the dish to the satellite receiver and drilling entry hole(s)
into the home.
9Ask the customer to show you the location(s) of the TV set(s) and also the
existing cable entry point(s) or cable distribution point if there is or was an
existing TV service.
9Advise the customer that you will be doing an exterior site survey to determine
the best location to mount the satellite dish. Advise the customer that it may
include ladders on the side of the home and possibly climbing onto the roof. This
is the best time to consult the customer if there are any restrictions or
preferences pertaining to the dish location or coaxial cable runs.
9With your compass, abney level and satellite coordinates in hand, survey the
customers home to determine the best clear “line-of-site” that will be
unobstructed by trees, future tree growth, buildings or any other obstructions.
STAR CHOICE COMMUNICATIONS INC.
4-4
Site Survey
Issued 5/12/02
4.4 SURVEY CHECKLIST cont’d
As with all satellite installations there are good points to follow that we will call 1st
choice points and there are bad points or precautions that we will call bad choice points.
9Ensure the installation conforms to any local building codes, condo restrictions,
apartment restrictions and the customer has agreed to the proposed installation.
9Choose a dish location that will be easily accessible in most weather conditions,
as it may require snow or other debris to be cleaned off or may require future
service.
9Only install the satellite dish on a solid surface such as brick, concrete, concrete
block, and when installed on walls or roofs with wood or other such material
ensure the dish mount is secured to a wall stud, roof rafter or other solid
foundation material.
9DO NOT install the dish on vinyl or aluminum siding as the siding will be
crushed before the mount can be securely fastened to the wall stud.
9AVOID installing the dish in locations that may be exposed to high winds.
9DO NOT install the dish where it can be bumped or blocked by people, vehicles
or any other moveable obstructions.
9DO NOT secure the dish to any wall surface where the foundation material is not
solid, unless the dish mount can be secured to a wall stud, roof rafter or other
solid foundation material.
9AVOID installing the dish on fence or balcony railings.
9DO NOT install the dish near hydro lines or hydro stacks.
9DO NOT install the dish on tripods unless the tripod has sufficient ballast to
prevent the dish from being moved.
9DO NOT install the dish on pipe mounts that cannot be supported within 3 feet of
the dish due to movement in strong winds.
9DO NOT install a dish based on the neighbors location…do your own survey.
Following the above guidelines in your planning stage will avoid unexpected
difficulties and unnecessary service calls at a later date.
STAR CHOICE COMMUNICATIONS INC.
4-5
Site Survey
Issued 5/12/02
4.5 ESTABLISH “LINE-OF-SITE”
Using the coordinates provided in “attachment 4.1” follow the following few steps:
¾Using the compass determine a clear “line-of-site” in the direction of the 2
satellites.
The example below is for London, Ontario with the following Azimuth coordinates:
Sat “A” 224º and Sat “B” 229º
SAT A (F1)
SAT B (E2)
REMEMBER
DO NOT STAND NEAR
METAL BUILDINGS,
VEHICLES, ETC AS IRON
CONTAINING OBJECTS
WILL INFLUENCE THE
COMPASS AND PROVIDE
INACCURATE READINGS.
¾If there are any objects in view, use the abney level and the elevation coordinates
provided in attachment 4.1 to determine if the object will obstruct the “line-ofsite”. London elevations are: Sat “A” 33.9º and Sat “B” at 32º
32.0º
33.9º
STAR CHOICE COMMUNICATIONS INC.
Set abney level to 33.9 and check for
clear “line-of-site’ at 224º then set abney
level to 32 and check again at 229º
4-6
Site Survey
Issued 5/12/02
4.6 LINE_OF_SITE EXAMPLES
4.6.1 EXAMPLE 1
Sat “B” at 229º TOO close to trees…will
eventually obstruct signal.
TOP OF DISH
AS YOU CAN SEE FROM THE ABOVE EXAMPLE, SAT “B” IS PARTIALLY
BLOCKED OR WILL BE BLOCKED BY THE TREES ON THE RIGHT SIDE OF
THE PHOTO….NOT ACCEPTABLE.
AT THIS POINT YOU MUST MOVE TO ANOTHER LOCATION ON THE
HOME TO OBTAIN A CLEAR VIEW OF BOTH SATELLITES AS SHOWN
BELOW.
Both Sat “B” at 229º and Sat “A” at 224º
have clear line-of-site.
TOP OF DISH
STAR CHOICE COMMUNICATIONS INC.
4-7
Site Survey
Issued 5/12/02
4.6 LINE_OF_SITE EXAMPLES cont’d
4.6.1 EXAMPLE 2
WHAT’S WRONG WITH THIS INSTALL?
¾Dish too high on roof
¾Aesthetically unacceptable
¾Worked on roof when not required
¾Lost time due to climbing on/off
roof
¾Cables on roof unnecessarily
¾Installer could have worked from
ladder…safety issue!!!
Preferred location of dish
WOULD YOU BE HAPPY WITH THE ABOVE INSTALLATION ON YOUR HOME?
UNDERSTANDING “BASIC SATELLITE FUNDAMENTALS” DESCRIBED IN SECTION 2.0
AND SHOWN BELOW, WOULD HAVE PREVENTED THE ABOVE UNACCEPTABLE
INSTALLATION.
32º
30º Roof
Dish
points
below roof
peak
A PROPER SITE SURVEY
AND
UNDERSTANDING THE “BASIC
SATELLITE FUNDAMENTALS”
FROM SECTION 2.0 RESULTS IN A
PROFESSIONAL LOOKING
INSTALLATION SHOWN BELOW!!!
ACCEPTABLE INSTALLATION
¾Dish mounted low on roof.
¾No cables on roof.
¾Aesthetically pleasing.
¾Dish close to cable entry below dish
(short cable run).
¾Installer worked from ladder.
¾Mount secured to roof rafter.
STAR CHOICE COMMUNICATIONS INC.
4-8
Site Survey
Issued 5/12/02
4.6 LINE_OF_SITE EXAMPLES cont’d
4.6.1 EXAMPLE 3
NEW INSTALL – SITE SURVEY
CONDITIONS:
¾HOME IS RENTED
¾TOWN HOUSE INSTALLATION
¾CANNOT ATTACH DISH TO
STRUCTURE
WHERE WOULD YOU INSTALL THE
DISH?
Existing cable entry point
located beside door.
SAME HOME AS ABOVE WITH ACCEPTABLE
SITE SURVEY AND INSTALLATION.
NOTE
Although it is not recommended
tomount dishes on fences the
property management restrictions
left no other alternative. (Refer to
guidelines in Section 5.0 when
mounting to fences.
PROPER SITE SURVEY AND ACCEPTABLE INSTALLATION
¾Restriction complied with, by not installing dish on roof.
¾Dish NOT mounted on fence railing.
¾Pipe mount securely fastened to fence at two points.
¾Short cable run to existing cable entry point.
¾Clear line-of-site to both satellites.
¾Mast/dish secured to fence, within 60 cm (2 ft.) of fence post secured to structure.
STAR CHOICE COMMUNICATIONS INC.
4-9
Site Survey
Issued 5/12/02
ATTACHMENT 4.1
PAGE 1 OF 5
STAR CHOICE COMMUNICATIONS INC.
4 - 10
Site Survey
Issued 5/12/02
ATTACHMENT 4.1
PAGE 2 OF 5
STAR CHOICE COMMUNICATIONS INC.
4 - 11
Site Survey
Issued 5/12/02
ATTACHMENT 4.1
PAGE 3 OF 5
STAR CHOICE COMMUNICATIONS INC.
4 - 12
Site Survey
Issued 5/12/02
ATTACHMENT 4.1
PAGE 4 OF 5
STAR CHOICE COMMUNICATIONS INC.
4 - 13
Site Survey
Issued 5/12/02
ATTACHMENT 4.1
PAGE 5 OF 5
STAR CHOICE COMMUNICATIONS INC.
4 - 14
Dish Assembly
and Mounting
Revised 24-07-03
INSTALLATION HANDBOOK
5.0
60E cm DISH ASSEMBLY and
MOUNTING STANDARDS
STAR CHOICE COMMUNICATIONS INC.
5-1
Dish Assembly
and Mounting
Revised 24-07-03
5.1 GENERAL
By now you should have completed the following:
9Owner’s permission to install system, for rental properties.
9Site survey.
9Customer agreement on all aspects of the installation.
9Clear understanding of all installation restrictions.
5.2 DISH ASSEMBLY PREPARATION
Find yourself a clear work area to assemble the dish and mount assembly that is free
from walkways and children.
CAUTION
It is not recommended to pre-assemble the dish and mount assemblies
and store in your vehicle. The support arm with the new quad LNBs are
easily damaged or broken when left unprotected, not to mention the
amount of space required to store the assemblies in the back of your
vehicle.
Once you have found a clear, work space, open the dish/mount hardware box and
remove all hardware pieces.
To avoid losing any hardware components, the box serves as a useful container to keep
the small hardware components together. The empty box also serves as a garbage
disposal container for the hardware packaging bags, miscellaneous wire, unused
promotional material and wire clippings, etc.
Screws, bolts, washers, clips etc can be
kept together in the inside box.
Empty box serves as your
garbage disposal container that
should be taken with you when
the installation is completed.
Ensure you have the following tools on-hand to complete the dish/mount assembly:
9#1 Philips screwdriver
9Two 7/16 in. open or combination wrenches.
STAR CHOICE COMMUNICATIONS INC.
5-2
Dish Assembly
and Mounting
Revised 24-07-03
5.2.1 DISH ASSEMBLY
Take inventory of the hardware package to ensure all bolts, washers etc, shown below
are available.
LNB support arm
- ¼ " X 1½ “ bolt
- 1 flat washer + 1 whiz nut
- 1 spacer
Universal mount foot
- 2 ¼ " X ½ " carriage head bolts
- 2 tooth washers + 2 whiz nuts
Clamp mount assembly
- 2 ¼ " X 1 ¾ " carriage
bolts (painted head)
- 2 flat washers + 2 whiz nuts
- 2 self-tap screws
2 cable straps and
LNB cover for
LNB support arm
With the reflector in a comfortable working position as shown below, install the “rear
clamp mount assembly” to the rear of the reflector.
Clamp mount assembly.
STAR CHOICE COMMUNICATIONS INC.
5-3
Dish Assembly
and Mounting
Revised 24-07-03
5.2.1 DISH ASSEMBLY cont’d
When mounting the “clamp mount assembly” to the reflector ensure the center pivot pin
on the clamp mount is seated into the pivot hole on the reflector. See diagram below:
Center pivot pin
hole.
Center pivot pin.
REMEMBER TO OBSERVE HAND TOOL SAFETY
¾Insert the two ¼" X 1¾" long carriage head bolts (painted heads) through the
front of the reflector and through the Clamp Mount Assembly as shown below.
¾Install two flat washers and whiz nuts, then snug up the whiz nuts using a 7/16"
wrench – do not tighten.
¾Install the two hex head hi/lo self-tap screws into the clamp mount assembly and
snug up – do not tighten.
¾Turn the clamp mount assemble to set the skew for the area you are installing the
system and also set the elevation adjustment. Refer to Section 4.0 Attachment 4.1
for the skew and elevation settings. Once the skew setting has been set, tighten
the two, whiz nuts and screws. Exercise care when tightening the two self-tap
screws, as they strip if over-tightened. Also, tighten the two elevation
adjustment nuts.
Skew setting
Carriage bolt whiz
nuts with flat
washers.
STAR CHOICE COMMUNICATIONS INC.
Two self-tap hex head
screws. DO NOT
OVERTIGHTEN.
Elevation adjustment
nuts.
5-4
Dish Assembly
and Mounting
Revised 24-07-03
5.2.1 DISH ASSEMBLY cont’d
¾Install the “feed support arm” using the ¼" X 1½" bolt, flat washer and whiz nut
and spacer.
¾Tighten the feed support arm using two 7/16" wrenches.
¾DO NOT FORGET THE SPACER.
¾Install the Quad LNB and tighten the Philips screw with the #1 Philips
screwdriver.
9THE DISH IS NOW ASSEMBLED AND READY TO BE
INSTALLED.
STAR CHOICE COMMUNICATIONS INC.
5-5
Dish Assembly
and Mounting
Revised 24-07-03
5.2.2 UNIVERSAL MOUNT ASSEMBLY
When the “universal mount assembly” is used to mount the dish, it must be “made
ready” prior to installing. If a mast mount is being used to install the dish, then the mast
must be installed prior to installing the dish. Refer to Section 5.3 for mounting
guidelines.
¾Insert the two ¼" X ½" carriage head bolts through the mast and curved slot of
the mount.
¾Capture the 2 bolts with 2 tooth washers and 2 whiz nuts.
¾Tighten the bolts just enough to stabilize the pipe mount to the mount foot. It will
be adjusted and made plumb once the mount has been secured to the mounting
surface.
(2) ¼" X ½" carriage head bolts inserted
through the mast (from inside) and
through the curved slot.
CONGRAULATIONS YOU ARE NOW READY TO INSTALL THE MOUNT!!
THE DISH AND UNIVERSAL MOUNT ASSEMBLY ARE NOW READY TO BE
INSTALLED. THE UNIVERSAL MOUNT OR ALTERNATE MAST MOUNT MUST BE
INSTALLED PRIOR TO INSTALLING THE DISH ONTO THE MOUNT.
THE FOLLOWING SUB-SECTIONS WILL PROVIDE GUIDELINES FOR
INSTALLING THE UNIVERSAL OR MAST MOUNT AND IT WILL ALSO
INVOLVE WORK OPERATIONS REQUIRING YOU TO FOLLOW
SAFETY PROCEDURES.
STAR CHOICE COMMUNICATIONS INC.
5-6
Dish Assembly
and Mounting
Revised 24-07-03
5.3 INSTALLING DISH MOUNTS
5.3.1 GENERAL
By now you should have the following:
9Completed your site survey.
9Received owner’s permission to install the system.
9Received written permission to install the system for rental properties.
9Received customer agreement on all aspects of the installation including dish
location and routing of all coaxial and grounding cables/wires.
9A clear understanding of all installation restrictions.
AND
¾KNOWLEDGE,
¾A CLEAR UNDERSTANDING &
¾COMMITMENT
TO
FOLLOW ALL SAFETY PROCEDURES
REMEMBER!!
SAFETY IS YOUR
RESPONSIBILITY
5.3.2 MOUNT LOCATION
The most effective location to mount the dish was determined from your site survey as
described in the Section 4.0, customer acceptance and the stability and condition of the
mounting surface.
Customer acceptance of the dish mounting location is your first
priority. Customer acceptance must be obtained from the owner(s) and
not tenants, resident children, baby sitters, etc.
Consider the following tips when finalizing your antenna mounting location:
TIPS:
¾Try to avoid roof installations if possible. Avoiding roof installations can reduce
possible future water damage that Star Choice may be liable for. If a roof mount
is required refer to Section 5.3.4.2 ROOF MOUNTS.
¾Wall, chimney, and mast mounts accessible by ladder are generally easier to
install and service.
¾Treat the installation as if you were installing it on your own home.
¾Try to keep the antenna away from the front view of the home and at least 3m
(10') from aerial Hydro service.
STAR CHOICE COMMUNICATIONS INC.
5-7
Dish Assembly
and Mounting
Revised 24-07-03
5.3.3 BASE MATERIAL AND FASTENERS
5.3.3.1 GENERAL
The materials used in building construction vary widely. Although fastening can occur in
many materials, the base materials and installation procedure are often the weak link
when assembling and securing mounts. The base material is a critical factor in the
selection of an anchor or fastener because it must be able to sustain the applied loads.
Base material strength can vary widely and is a key factor in the selection and
performance of an anchor or fastener.
Critical items to consider in the selection of an anchor to properly fasten the dish mount
securely are:
¾Base material in which the fastener will be installed such as wood, concrete,
concrete block, brick, stucco, siding etc.
¾Loads applied by the dish mount including weight and wind loading.
¾Quality of fastener material.
¾Installation procedures including the method of drilling and the tools used.
¾Effect of corrosion as time goes on depends on fastener quality and type.
¾Dimensions of the base material including the base material thickness, fastener
spacing and edge distance.
The following conversion factors are supplied as a quick reference:
Metric to Imperial Units:
¾From Millimeter (mm) to Inch (in) multiply by 0.0394
¾From Meter (m) to Foot (ft) multiply by 3.2808
¾From Meter (m) to Yard (yd) multiply by 1.0936
Imperial to Metric Units:
¾From Inch (in) to Millimeter (mm) multiply by 25.4
¾From Foot (ft) to Meter (m) multiply by 0.3048
¾From Yard (yd) to Meter (m) multiply by 0.9144
STAR CHOICE COMMUNICATIONS INC.
5-8
Dish Assembly
and Mounting
Revised 24-07-03
5.3.3.2 WOOD FASTENERS
The dish mount MUST be secured to the structure framework such as wall studs or roof
rafters. The recommended fastener for mounts to wooden structures are the 5/16" X 2½”
and 5/16" X 1½” lag screws that are equipped with a washer and seal.
5/16” X 2 ½” lag screw
Roof sheeting
Rubber seal
5/16” X 1½” lag screws
Roof rafter
The photo on the right shows a universal mount that has been center aligned with the
roof rafter resulting in the (2) 5/16" X 2½" lag screws anchored into the roof rafter and
the (2) 5/16" X 1½" lag screws anchored to the roof sheeting.
REMEMBER
Roof sheeting WILL NOT (by itself) sufficiently secure a mount to withstand wind
loading - it is approx.3/8" to 1/2" plywood or wafer board that is soft wood. The center of
the mount MUST be secured to a roof rafter or wall stud.
IS YOUR VEHICLE LEFT UNATTENDED???
SECURE YOUR VEHICLE AT ALL TIMES
Look at all the tools and
satellite systems left
unattended!!!
STAR CHOICE COMMUNICATIONS INC.
5-9
Dish Assembly
and Mounting
Revised 24-07-03
5.3.3.3 CONCRETE/BRICK FASTENERS
For mounting surfaces constructed with a mix of base materials such as concrete,
concrete block or brick, the recommended fasteners for these applications are the wedge
type anchor bolts. Some installations, such as hollow block may require toggle bolts,
“hollow set” drop-in anchors or threaded rod through the wall due to the hollow cell in
concrete blocks, brick facing on concrete block or weakened or cracked base materials.
The next few pages will provide information on the construction, recommended fasteners
and installation guidelines.
The information below is for background only to assist in understanding the critical
importance of using the proper fastener and following the recommended installation
procedures.
Applied Loads
There are several factors to be considered when selecting the fastener to suit the base
material that will be supporting the antenna mount.
Combined Load
Dynamic Load
The combined load is a combination of the tension load shown as (Ts) and the shear load
shown as (Vs).
The combined load is the force applied to the fastener by the weight of the antenna and
it’s mount.
The dynamic load is the force placed on the fastener, by vibration caused from the
varying wind forces and air currents.
AS SHOWN IN THE ABOVE ILLUSTRATION, THERE ARE SEVERAL
FACTORS THAT CAN CAUSE AN IMPROPERLY INSTALLED DISH MOUNT
TO FAIL AND CAUSE A LOSS OF SERVICE.
STAR CHOICE COMMUNICATIONS INC.
5 - 10
Dish Assembly
and Mounting
Revised 24-07-03
5.3.3.3 CONCRETE/BRICK FASTENERS cont’d
Concrete Block
The diagram below shows the basic concrete block referred to in the building industry as
the C 90 block.
Typical C 90 Block Measurements (inches)
Width
Face Shell Thickness Web Thickness
6"
1"
1"
8"
1"
1"
10"
1 3/8"
1 1/8"
Hollow block
Grout filled block
Fastener Guidelines:
¾Base material thickness is required to be 125% of fastener length.
¾Base material thickness for a 1" fastener is 1" X 125% = 1¼"
¾Base material thickness for a 1½" fastener is 1½" X 125% = 2"
¾Base material thickness for a 2½" fastener is 2½" X 125% = 3"
¾The “face shell” thickness of a hollow block may be decreased by as much as ½"
during drilling operation due to breakage on the back side of the face shell.
For reasons above, unless the block is grout filled, wedge type fasteners
are not always recommended to secure dish mounts.
STAR CHOICE COMMUNICATIONS INC.
5 - 11
Dish Assembly
and Mounting
Revised 24-07-03
5.3.3.3 CONCRETE/BRICK FASTENERS cont’d
Wedge Fasteners
Shell face.
Compression/expansion
range of fastener.
In this case, the wedge fastener is INEFFECTIVE due to the
expansion/compression range of the fastener being positioned in the
hollow portion of the block or brick.
SHOULD YOU ENCOUNTER A HOLLOW CELL IN THE BLOCK OR BRICK
WHILE DRILLING THEN CONSIDER USING A DROP-IN ANCHOR AS
SHOWN BELOW.
FACE SHELL
DESIGNED TO FUNCTION IN A 1"
THICKNESS OF MOST HOLLOW
STYLE BLOCKS OR BRICKS.
STAR CHOICE COMMUNICATIONS INC.
HOLLOW CELL OF BLOCK OR BRICK
5 - 12
Dish Assembly
and Mounting
Revised 24-07-03
5.3.3.3 CONCRETE/BRICK FASTENERS cont’d
Wedge Fasteners
Mounts attached to solid concrete walls or grout filled block will be secured using 5/16"
X 2½" wedge type bolts as shown below:
Drilling:
A properly drilled hole is a critical factor both for ease of installation and optimum
anchor performance. When drilling an anchor hole using a carbide tipped bit, the rotary
hammer or hammer drill used transfers impact energy to the bit that forms the hole
primarily due to the chiseling action. This action forms an anchor hole that has roughened
walls. DO NOT use diamond tipped bits as they create very smooth walls that may
cause the anchor to slip and fail prematurely.
When using mechanical anchors, the condition of the carbide tips used must be
monitored, as an excessively worn drill bit will alter the required anchor hole diameter.
The recommended anchor hole depth is at least ½" or one anchor diameter deeper than
the anchor embedment depth. The required depth for the 5/16" X 2½" wedge bolt is a
minimum of 3" to 3½" deep. When using wedge type anchors the expansion mechanism
scrapes the walls of the hole during insertion that pushes concrete dust particles ahead of
the anchor. The additional depth will provide place for the dust to settle and not impede
the anchor to be fully inserted.
The recommended carbide drill bit for the 5/16" X 2½" anchor is a 5/16" bit of sufficient
length to drill a 3" hole. DO NOT use an oversize drill bit as the recommended drill bits
are designed to accommodate the required anchor hole diameter.
The anchor should be installed perpendicular to the surface of the concrete wall to ensure
optimum performance of the mechanical anchor. The industry standard is +/-6˚ from
perpendicular to ensure an excessive bending load is not applied to the anchor.
A PROPERLY PREPARED ANCHOR HOLE WILL ENSURE OPTIMUM
PERFORMANCE OF THE MECHANICAL ANCHOR AND PREVENT
PREMATURE FAILURE.
STAR CHOICE COMMUNICATIONS INC.
5 - 13
Dish Assembly
and Mounting
Revised 24-07-03
5.3.3.3 CONCRETE/BRICK FASTENERS cont’d
Installation Procedure:
¾Using the recommended 5/16" carbide drill bit, drill a hole to a
minimum depth of 3" for the 5/16Ǝ X 2½" mechanical anchor.
¾Clean the hole from dust and other material.
¾Drive the anchor through the mount into the anchor hole until the bolt
is firmly seated against the mount body. Ensure the anchor is driven
to the required embedment depth.
¾Installation torque will be dependent on the brand of wedge type
anchor bolt used. Check with the manufacturers torque
recommendations.
x The majority of mechanical one-piece wedge style anchors specify
3 to 4 turns to the head of the bolt from the finger tight position.
This is usually sufficient to initially expand the anchors and is a
standard industry practice.
x Typically, the torque for 5/16" anchors is 15 ft/lbs.
CAUTION:
On occasion, you may encounter concrete walls that have re-enforced
steel rods (rebar) installed during the pouring process for additional
strength. When this is encountered a slightly shorter anchor can be used
providing this situation is limited to one anchor.
PROTECT YOUR EYES FROM FOREIGN MATERIAL
AND CONCRETE/BRICK DUST DURING DRILLING.
WEAR YOUR SAFETY EYEGLASSES!!!
STAR CHOICE COMMUNICATIONS INC.
5 - 14
Dish Assembly
and Mounting
Revised 24-07-03
5.3.3.3 CONCRETE/BRICK FASTENERS cont’d
Brick Walls
Brick Facing on Hollow Block
Stone or Granite Facing
The unfortunate situation with brick and stone facings is the fact that there are several
methods to install the brick and stone facings. As shown above, the installation may be
against hollow block or tied in with anchors.
Brick Facing
The problem is compounded with clay brick, as many varieties of clay brick have cores
(hollow shells similar to concrete block) which makes them very susceptible to the
problem of installing anchors as the thin walls cannot sustain the bearing stresses applied
by mechanical anchors. They are typically installed on hollow block creating the same
issue covered previously under concrete block.
Stone or Granite Facing
In most cases, stone or granite facings will be installed for appearance only. They are not
considered to be load-bearing walls; therefore they will be fairly thin in thickness and tied
to an interior load-bearing wall with anchors.
A PROPERLY INSTALLED ANCHOR WILL ENSURE OPTIMUM
PERFORMANCE AND PREVENT PREMATURE FAILURE.
WHEN AN ANCHOR HAS FAILED, IT IS USUALY DUE TO IMPROPER
INSTALLATION, IMPROPER ANCHOR OR BASE MATERIAL FAILURE.
THE NEXT PAGE PROVIDES SAMPLES OF COMMON FAILURES.
STAR CHOICE COMMUNICATIONS INC.
5 - 15
Dish Assembly
and Mounting
Revised 24-07-03
5.3.3.3 CONCRETE/BRICK FASTENERS cont’d
Modes of Failure
Anchor pullout occurs when the mount, dish
and wind loading applies a load on the anchor
that is greater than the friction or compressive
force developed between the anchor body and
base material. This is usually contributed to by:
x Improper installation.
x Hole too large.
x Worn out carbide drill bit.
x Wrong drill bit (i.e. diamond tipped, wrong size).
Base material failure occurs when the mount, dish and
wind loading applies a load greater than the strength of the
base material. Typically in concrete, a shear cone will be
pulled out. This is usually contributed to by:
x Installation - too shallow of hole.
x Installation – over torque on anchor.
x Anchor too short.
x Weak base material (low strength of concrete or brick)
x Deteriorated concrete or brick.
Anchor failure occurs when the mount, dish and wind
loading applies a load greater than the strength of the
anchor material. This is usually contributed to by:
x Poor quality anchor.
x Over torque on anchor.
Base material splitting occurs when the anchor was installed too close to
the edge of the base material. This usually contributed to by:
x Too close to edge of base material (especially brick).
x Hole too small and hammering in anchor.
STAR CHOICE COMMUNICATIONS INC.
5 - 16
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4 MOUNT TYPES
The following subsections provide guidelines and illustrations for installing various
types of mounts required to support the satellite dish and LNB assembly.
¾Wall/chimney mounts
¾Roof mounts
¾Balcony mounts
¾Fence/mast mounts
¾Non-penetrating mounts
5.3.4.1 WALL/CHIMNEY MOUNTS
Brick/concrete block
The majority of wall/chimney mounts will utilize the universal mount assembly that is
included with the dish assembly. Wall/chimney mounts should be your first choice, as
in most cases it will provide a very stable mounting surface and is easily accessible for
service. As well, wall mounts eliminate the concern of water leaks when installing roof
mounts. All mounts MUST be securely fastened to a structure surface that is stable and
in good condition.
Before mounting on brick or concrete, ensure you are familiar with and follow the
guidelines in section 5.3.3.3, covering concrete/brick fasteners.
Where possible the mount fasteners should be installed into the brick/concrete block
mortar providing the mortar is in good shape.
This allows:
¾Ease of repair when removing mounts. Mortar is easier to repair than brick.
¾Eliminates the possibility of damaging/cracking bricks.
Last layer of brick
Top of mount MUST be at least 15 cm (6")
or 2 layers of brick below last layer of
bricks to minimize cracking of brick when
installing fastener.
Cable clips should be installed into
brick mortar.
NOTE: DO NOT install a mount within 15 cm (6")
of a corner to prevent the cracking of bricks.
Mount must be installed at least 15 cm (6") or 2 bricks from top layer of bricks and
at least 15 cm (6") from corners to eliminate the possibility of cracking bricks.
STAR CHOICE COMMUNICATIONS INC.
5 - 17
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.1 WALL/CHIMNEY MOUNTS cont’d
Brick/concrete block
Mortar has deteriorated to a point
where the mount MUST be
installed into the brick.
Wedge anchor did not
hold.
Illustrations of
properly installed
mounts to brick.
REMEMBER
WHEN USING DRILLS WEAR SAFETY GLASSES!!
Type of fastener used depends on type of brick.
Hollow cell brick
Indented center brick
Solid brick
Monitor depth of drilled hole
to determine type of fastener
STAR CHOICE COMMUNICATIONS INC.
5 - 18
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.1 WALL/CHIMNEY MOUNTS cont’d
Wood/vinyl siding:
x When mounting on a wooden structure, you need to locate a
supporting stud for the installation, as this will add to the
strength and stability of the installation.
x When installing on beveled siding, if the width of the siding is
less than the length of the foot, it will be necessary to install a
spacer as shown to bring the “mounting foot” to a vertical
Spacer
position so as not to damage the siding slats.
Wood lap Siding
Flat Wood Surface
x Care must be taken when measuring to find a stud so as
to not damage the surface needlessly.
x The 2 mounting holes on the centerline of the mounting foot are
specifically for the purpose of
fastening to a stud.
Wall stud
Vinyl/aluminum siding
25 mm (1")
Styrofoam is typically
under the siding.
Vinyl/aluminum siding
has no support under
the beveled edges
Securing mounts to vinyl/aluminum siding
cannot be properly secured, as the Styrofoam
will crush resulting in collapsed siding.
DO NOT INSTALL MOUNTS TO VINYL/ALUMINUM SIDING
STAR CHOICE COMMUNICATIONS INC.
5 - 19
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.2 ROOF MOUNTS
Should a wall/chimney mount not be suitable then install the dish mount on the roof.
Prior to installing a mount on the roof ENSURE the following waterproofing guidelines
are clearly understood and adhered to:
WATERPROOFING GUIDELINES
When securing any type of a mount on the roof, care must be taken to keep the roof
penetration to a minimum. In all cases, a layer of approved roofing patch or rubber
sealant must be applied to the underside of the mount prior to fastening into the roof
structure. Sufficient sealant will be used to ensure water will not penetrate the roofing
membrane. Slate, steel, clay, shake shingle and flat roof homes or commercial
establishments must NOT have the roof membrane compromised in any way; a nonpenetrating roof mount or wall must be used in these installations.
The dish mount is the only location a roof membrane should be compromised, NO other
holes, screws, staples or nails should penetrate the roof membrane. Approved “shingle
clips” may be required to aid in routing the coaxial cable to the eve. Locating the mount
as close to the roof edge as possible, without compromising signal quality, will aid in
reducing the coaxial cable run and possibly reduce water damage if the mount can be
located on the overhang portion of the roof.
Under NO circumstances should the dish mount be located in a valley of the roof as snow
and ice buildup at these locations may cause the roof membrane to fail. Care must be
taken not to walk or step in the valley portions of the roof as the membrane is fragile at
these locations and is usually constructed of sheet metal or tarpaper tucked under the
shingles.
Shingles or flashings should not be lifted to install mounts as this will break the seal and
allow wind to break the shingle or allow water to blow under the shingle or flashing and
damage the roof substructure.
It is important to obtain the homeowners permission prior to installing any type of mount
to the roof and equally important to report any roofing problems that you have observed
while working on the roof. The roofing problems could consist of missing, broken, or
loose shingles, broken or loose valleys and flashings etc. It is a good policy to note any
abnormal roofing conditions on the work order as to the condition of the roof when you
arrived, as this may eliminate the possibility of the homeowner coming back on Star
Choice for damage to the roof. Once the mount has been secured to the roof use roof
sealer around the edges of the roof mount and over the heads of each lag screw.
STAR CHOICE COMMUNICATIONS INC.
5 - 20
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.2 ROOF MOUNTS cont’d.
SAFETY
Working on roofs or roof edges will involve the use of extension ladders to gain access
to the roof or provide you with a device to work from.
ENSURE YOU HAVE READ AND FOLLOW THE LADDER
SAFETY GUIDELINES IN SECTION 1.2.6 PRIOR TO USING
ANY LADDERS.
QUICK REVIEW:
Minimum 90 cm (3') above ladder support
Ladder is tied off
Ladder hoist rope is tied off in
center of ladder to avoid any
obstructions for footpath when
climbing or descending.
Firm level base.
Distance from wall to ladder foot 1/4 to 1/3
of ladder height to upper support
Ensure ladder feet are positioned for
type of ground surface:
¾Saw tooth end turned down
for soft ground as shown in
photo.
¾Rubber end turned down for
hard surfaces such as
concrete, asphalt, brick, etc.
STAR CHOICE COMMUNICATIONS INC.
5 - 21
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.2 ROOF MOUNTS cont’d.
ROOF CONSTRUCTION
Based on the information provided in Section 2.0 “Basic Satellite Fundamentals” there
should be very few occasions when the dish mount cannot be installed on the lower
portion of the roof allowing you to work from your ladder.
As previously mentioned in Section 5.3.3.2 “Wood Fasteners”, the universal roof mount
MUST be secured to a roof rafter. The following is a quick review on roof construction
to provide you with some in-sight on where to find a roof rafter:
Rafter spacing may be 40 cm (16") or 60 cm (24")
centers.
NOTE: Overhang rafters run opposite to main
rafters therefore, mounts cannot be mounted on
overhang portion.
Center screw pattern will not align
with rafters on overhangs.
Recommended mount locations.
¾End rafter
¾Any rafter across roof span
STAR CHOICE COMMUNICATIONS INC.
5 - 22
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.2 ROOF MOUNTS cont’d.
INSTALLATION
Step 1: Locate the rafter.
METHOD 1
Using a hammer lightly tap
while listening for a duller
sound to locate the rafter
METHOD 2
Using a putty knife carefully lift
a shingle and drill holes across
to locate the rafter.
If using METHOD 2 care MUST be taken not to crack or break the shingle as they
become very brittle over the years. Also, if this method is used you MUST reseal the
shingle with roofing repair sealer to ensure the shingle lays flat on the roof and is
resealed to the lower shingle. (See above right photo and note the shingle seal line.)
Step 2: Prepare the mount.
Method 1:
3 strips of flexible
roof sealer
Apply flexible seal strips
to bottom of mount.
Puncture seal with
screwdriver to prevent the
seal from wrapping around
drill bit. (See note 1)
Note 1: If you do not puncture the seal, the flexible sealer will wrap around the drill bit
when drilling – similar to drilling through carpet where the carpet fibre material wraps
itself around the drill bit causing it to unravel.
STAR CHOICE COMMUNICATIONS INC.
5 - 23
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.2 ROOF MOUNTS cont’d.
Step 2: Prepare the mount.
Method 2:
Using an approved roof sealer, apply the sealer
around each of the 6 mount screw holes.
Step 3: Prepare the roof.
¾Pre-drill the roof (6 holes) using the mount
as your pattern.
¾Fill each hole with sealer
Note: The sealer that was inserted into
the pilot hole is pushed through with
the lag screw and assists in
weatherproofing the hole.
Step 4: Install the mount.
With the mount prepared for installation and sealer
applied secure the mount to the roof with the 6 approved
lag screws.
Approved lag screws equipped
with washers and rubber seals.
STAR CHOICE COMMUNICATIONS INC.
5 - 24
Dish Assembly
and Mounting
Revised 24-07-03
(2) 5/16" X 2½" lag screws to be anchored into the roof rafter and the (2) 5/16" X 1½"
lag screws anchored to the roof sheeting.
5.3.4.2 ROOF MOUNTS cont’d.
Step 4: Install the mount cont’d.
Note: The mount is centered
over the roof rafter or wall stud
and secured with the 6 lag
screws.
Note: The sealer that was inserted
into THIS ONE pilot hole is pushed
through with the lag screw and
assists in weatherproofing the hole.
Step 5: Seal the mount.
Although sealer was applied to the bottom of the mount it is recommended to add
additional sealer around the lag screw heads and the top ends of the mount.
Unlike the other mount holes one center hole
is oval in shape resulting in the lag screw
rubber seals NOT making a proper seal.
Extra precaution taken to seal the
complete mount is less expensive than
repairing water damage.
Sealer applied to the top ends of the mount and
the one oval screw hole
Direction of roof slope
Mount foot does NOT lie flat due to shingle edge
RECOMMENDED
Apply sealer to ALL lag screw heads and All upper
edges of mount.
STAR CHOICE COMMUNICATIONS INC.
5 - 25
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.3 RENTAL PROPERTY MOUNTS
The DTH satellite industry in Canada is only a few years old and the building industry is
just starting to catch up when planning for TV entertainment by pre-wiring for services
other than CATV.
Most apartment and multi-dwelling units are not pre-wired or equipped to handle DTH
satellite services, however the DTH satellite consumer demand is increasing daily.
Property Management companies, Landlords, etc are having to make special agreements
with tenants to accommodate their requests for DTH satellite services. Along with
permission to install DTH satellite services comes special installation instructions and
restrictions that MUST be adhered to by ALL Star Choice satellite installers.
PRIOR TO INSTALLING A STAR CHOICE SYSTEM INTO ANY RENTAL
PROPERTY OR CONDO OWNED MULTI-LEVEL DWELLING
PERMISSION MUST BE GRANTED AND VERIFIED WITH THE PROPERTY
OWNER OR PROPERTY MANAGEMENT COMPANY
STAR CHOICE SYSTEMS INSTALLED WITHOUT PROPER PERMISSION
FROM AUTHORIZED PERSONNEL WILL LEAD TO FORCED REMOVAL
AND ALL SUBSEQUENT REPAIRS TO THE BUILDING STRUCTURE AT
THE EXPENSE OF STAR CHOICE COMMUNICATIONS INC.
NOT FOLLOWING RULES AND POOR JUDGEMENT PROVED TO BE
COSTLY TO STAR CHOICE FOR ROOF REPAIRS
DISH WAS RE-LOCATED FROM THE ROOF
TO THE FENCE
Restriction: DO NOT attach to building structure.
¾Restriction NOT adhered to.
¾Proper site survey not done as system
worked satisfactory from new location.
¾Unnecessary expense to Star Choice for
installation due to extra time required for
a roof installation.
¾Additional expense to Star Choice to relocate dish and repair roof.
STAR CHOICE COMMUNICATIONS INC.
5 - 26
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.4 BALCONY MOUNTS
Balcony mounted dishes will be a challenge due to the restrictions that must be adhered
to. Property Managers must administer the guidelines set forth by the building owners
who are concerned with:
¾Aesthetics.
¾Damage to balcony railings.
¾Holes drilled into the brickwork to mount the dish.
¾Holes drilled through the bricks for cable access.
GUIDELINES:
¾OBTAIN permission from the Property Manager.
¾Strictly adhere to the installation restrictions.
¾DO NOT deface balcony railing in any way.
¾DO NOT obstruct adjacent unit’s view.
¾Ensure the complete dish/mount is fully within your customer’s balcony.
¾Attempt to drill cable entry holes through existing fixtures such as door and
window edges, air conditioner edges, etc.
¾Secure all coaxial cables – DO NOT lay on balcony.
¾Drill holes (if permission granted) into mortar, as much as possible.
¾When using tripods, ensure it has sufficient ballast to protect the dish from being
moved by the wind or accidentally being knocked into by children, etc.
¾Be careful of overhead balconies blocking or restricting line-of-sight due to angle
of signal entry.
¾Maximum unsupported height of masts is 90 cm (3').
ACCEPTABLE INSTALLATION
¾Dish securely bolted to balcony railing.
¾Coaxial cable secured to railing.
¾Dish not obstructing anyone’s view.
¾Coaxial cable secured to brick mortar.
¾Coaxial entry point through air
conditioner opening.
STAR CHOICE COMMUNICATIONS INC.
5 - 27
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.4 BALCONY MOUNTS cont’d
Dish mast too high:
- Unsupported - exceeds 90 cm (3')
- Mounted higher than necessary.
- Susceptible to wind loading due
to height of apartment unit.
ACCEPTABLE
- Height required to get over roof.
- Well supported.
5.3.4.5 FENCE/MAST MOUNTS
GENERAL
Property Management companies, Landlords, etc are having to make special agreements
with tenants to accommodate their requests for DTH satellite services. Along with
permission to install DTH satellite services comes special installation instructions and
restrictions that MUST be adhered to by ALL Star Choice satellite installers.
Many low rental complexes, Municipal housing projects, etc are now trying to
accommodate the tenants however, due to the nature of these complexes they have great
concern over the aesthetics due to the number of separate dishes that are required to
service each customer. Below, is a sample complex where the installations are controlled
and conform to a specific standard dictated by the Property management Company.
RESTRICTIONS:
¾Cannot attach dishes to main structure.
¾All dishes must be mounted in a similar
fashion and at the same height.
¾Cannot attach dishes directly to fence.
¾All masts must be the same type and size –
do not mix between wood posts and metal
pipes.
STAR CHOICE COMMUNICATIONS INC.
5 - 28
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.5 FENCE/MAST MOUNTS cont’d
SAFETY REMINDER
¾Always inspect the ladder before using it for:
9Cracks, splits
9Twisted or jammed parts
9Loose screws, rivets or rungs.
¾Open the ladder as far as it goes.
¾Lock the spreader arms in place.
¾Push the bracket shelf down into place.
¾Ensure the ladder is placed on an even space and
within easy reach of your work.
¾If setting your ladder up in front of a closed
door, open the door or lock it.
¾Always climb and descend facing the ladder.
¾Climb the ladder one rung at a time.
¾Set your tools on the bracket shelf of the ladder
– do not climb with them in your hands.
Property Managers must administer the guidelines set forth by the building owners who
are concerned with:
¾Aesthetics.
¾Damage to the main structure.
GUIDELINES:
¾OBTAIN permission from the Property Manager and strictly adhere to the installation
restrictions.
¾Ensure the complete dish/mount is fully within your customer’s patio area and DO NOT
obstruct adjacent unit’s view.
¾Reuse existing CATV cable entry points (if available).
¾Attempt to drill cable entry holes through existing fixtures such as door and
window edges, air conditioner edges, etc.
¾Secure all coaxial cables – DO NOT lay on or inside patios or fences.
¾Drill holes (if permission granted) into mortar, as much as possible.
¾When using tripods, ensure it has sufficient ballast to protect the dish from being
moved by the wind or accidentally being knocked into by children, etc.
¾Maximum unsupported height of masts is 90 cm (3').
¾Ensure masts are secured with an anti-twist device.
¾DO NOT install masts at the end of an unsupported fence run.
STAR CHOICE COMMUNICATIONS INC.
5 - 29
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.5 FENCE/MAST MOUNTS cont’d
ACCEPTABLE
¾Unsupported mast below 90 cm (3').
¾Mast supported in 2 locations.
¾Anti-twist screw installed.
¾Within 60 cm (2') of fence “wall
support”.
¾Mast is made plumb prior to being
secured.
TIP
DO NOT lean
ladder against
fence when
checking plumb.
UNACCEPTABLE
¾DO NOT attach mast directly to
fence.
¾DO NOT install masts to fences
that are not secured within 60
cm (2') of the main structure.
¾Mast can be attached to fence if
it is a corner post for 2 fence
lines.
Unsupported mast
too high
Mast clamps too large
for mast and NO antitwist screw.
Supported portion of
mast too short
STAR CHOICE COMMUNICATIONS INC.
5 - 30
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.6 NON-PENETRATING ( Flat Roof ) MOUNTS
There are occasions when you may be required to install a mount on a flat roof that
brings forth another set of guidelines. Flat roof mounts require ballast for stability and as
such, cannot be installed on most flat roofs unless sufficient protection is provided. Most
flat roofs are comprised of a soft/tar sealed membrane with a layer of “pea gravel” that
can puncture the membrane seal if direct pressure is applied to surface.
Flat roof mount with Ballast and Dish removed
Flat roof mount
Dish mount bolted to Flat roof
mount
SM foam same size as
mount
Dish installed to side of mount for
max snow depth protection.
C90 (8 inch) concrete blocks turned
sideways
Wire cable threaded through
blocks to secure from vandalism.
Flat roof mount tray
5 cm (2") SM insulation
STAR CHOICE COMMUNICATIONS INC.
5 - 31
Dish Assembly
and Mounting
Revised 24-07-03
5.3.4.6 NON-PENETRATING ( Flat Roof ) MOUNTS cont”d
Non-penetrating ( Flat roof ) mount installation procedures:
¾Sweep away the “pea gravel” clear of the area for the mount placement, being
careful not to disturb the roof membrane. DO NOT disturb roofs with a gravel
and tar mixture; place 5 cm (2") SM insulation on the roof.
¾Install a 5 cm (2") thick SM insulation, with same diameter as the mount, on the
bare membrane.
¾Construct mount on foam and place excess gravel around outside of mount.
¾Install six or eight inch blocks horizontally, as shown above, to prevent ice and
snow buildup which could cause the blocks to crack during thawing and freezing.
¾Thread guy wire through the blocks and secure with a locking “U” bolt for
vandalism reasons.
¾Install a one-piece mast. - DO NOT add extensions.
¾The cable entry into the building MUST be through a special cable entry point or
a customer approved entrance point on the roof. All entry points are to be sealed
and if entry point is other than a vertical opening, have customer sign off on the
work order. Under NO circumstances shall the cable be installed through the
roof membrane.
STAR CHOICE COMMUNICATIONS INC.
5 - 32
Dish Alignment and
Signal Tuning
Revised 22-07-03
INSTALLATION HANDBOOK
6.0
DISH ALIGNMENT
and
SIGNAL TUNING
STAR CHOICE COMMUNICATIONS INC.
6-1
Dish Alignment and
Signal Tuning
Revised 22-07-03
6.1 GENERAL
Prior to tuning the dish to obtain maximum signal strength, the Universal Mount or pipe
mast MUST be adjusted/installed at exactly 90º.
THIS IS THE MOST CRUCIAL ADJUSTMENT YOU WILL MAKE, TO ASSIST
YOU AND ENSURE THE DISH CAPTURES THE STAR CHOICE SIGNAL
WHEN ADJUSTING THE AZIMUTH (COMPASS HEADING).
THIS IS THE MOST COMMON CONTRIBUTOR TO INSTALLERS HAVING
PROBLEMS LOCATING THE STAR CHOICE SATELLITES.
Spirit level “bubble”
is dead center.
Inclinometer is
exactly 90º
Ensure level is
mounted to the flat
portion of the mount.
Notice curve in
mount!!
Use of either tool shown above is acceptable to adjust the plumb of the mount or mast. It
is beneficial to you that either tool used, should have the magnetic strip to allow the use
of both hands when adjusting and securing the bolts or lag screws.
STAR CHOICE COMMUNICATIONS INC.
6-2
Dish Alignment and
Signal Tuning
Revised 22-07-03
6.1 GENERAL cont’d
THIS PAGE IS DEDICATED TO THOSE INSTALLERS WHO
CONTINUOUSLY HAVE PROBLEMS FINDING THE STAR CHOICE
SATELLITE DUE TO THE FOLLOWING SIMPLE RULE.
Elevation is pre-set to 32º (SAT “B”)
for London, Ontario per the “Dual
Satellite Locator Chart” in Section 4.0
Attachment 4.1.
Mount is set and secured plumb:
¾90º on inclinometer
Or
¾Spirit “bubble” centered.
To capture the Star Choice
satellites the “elevation setting”
had to be set to 34º.
BECAUSE
The mount/mast was NOT set
plumb
Setting the known proper elevation setting to
32º would cause the dish to point too low
that prevents you from capturing the Star
Choice signal.
STAR CHOICE COMMUNICATIONS INC.
6-3
Dish Alignment and
Signal Tuning
Revised 22-07-03
6.1 GENERAL cont’d
IMPORTANT MESSAGE
AS STATED EARLIER, THE MOST COMMON CONTRIBUTOR TO
INSTALLERS HAVING PROBLEMS CAPTURING THE STAR CHOICE
SIGNALS IS THE MISALIGNED MOUNT OR MAST.
A misaligned mount will contribute to the following:
¾Tuning to wrong satellite.
¾Time wasted due to:
o Time spent for trips from the dish location to check the receiver only to
find out that you are on the wrong satellite.
o Requesting assistance from the customer (2nd person) to work with you by
yelling numbers from the TV screen through a window or door.
o Expense incurred by using your cell phone, while you are at the dish
location, to talk to the customer located at the receiver.
o Trips back and forth from the dish to the receiver when adjusting for
maximum signal.
o Lost time involved with setting up a temporary TV set at the dish location.
DUE TO THE IMPORTANCE OF THIS ISSUE, THE FOLLOWING
INFORMATION AND ILLUSTRATIONS IS PROVIDED TO ASSIST YOU IN
UNDERSTANDING THE IMPORTANCE OF SETTING THE MOUNT OR
MAST PLUMB.
Understanding the “Basic Satellite Fundamentals” in Section 2.0, in particular, Section
2.7 “Basic Dish Design”, will assist you in understanding the following.
BASIC ALIGNMENT TERMS
AZIMUTH
STAR CHOICE COMMUNICATIONS INC.
ELEVATION
SKEW
6-4
Dish Alignment and
Signal Tuning
Revised 22-07-03
6.1 GENERAL cont’d
TRIVIA
THE WRITER (AT HIS OWN EXPENSE)
EMBARKED ON A DAYTRIP – I MEAN
SPACE TRIP ONE DAY TO GET THIS
PHOTO.
SERIOUSLY
THE PHOTO TO THE RIGHT IS A SIMULATED
VIEW OF EARTH AS VEWED FROM ANIK E2.
USING YOUR IMAGINATION LOOK AT CANADA FROM WEST TO EAST
AND SOUTH TO NORTH AND IT MAY SHED SOME LIGHT ON WHY THE 3
BASIC ALIGNMENT ADJUSTMENTS MENTIONED ON THE PREVIOUS
PAGE ARE REQUIRED.
THE GOAL OF THIS EXERCISE IS TO PROVIDE YOU WITH THE TOOLS
AND KNOWLEDGE TO ALIGN THE DISH TO CAPTURE THE STAR CHOICE
SIGNALS AND FINE TUNE THE DISH FOR MAXIMUM SIGNAL LEVEL
WITHOUT REPEATED TRIPS TO/FROM THE DISH LOCATION.
NOTE:
Fine tuning the dish to a high signal strength reduces signal interference in adverse
weather conditions. Although the maximum possible signal strength is 99, you most
likely will not reach this level.
The tools required to align the dish and fine tune for maximum signal are:
¾Patience.
¾Satellite signal level meter (fully charged).
¾(2) 11mm (7/16") wrenches.
¾Short RG6 test cord to connect between the LNB and the Level Meter.
STAR CHOICE COMMUNICATIONS INC.
6-5
Dish Alignment and
Signal Tuning
Revised 22-07-03
6.1 GENERAL cont’d
Before we get into the actual dish alignment let’s review how the dish captures the
satellite signals. Again, be familiar with the information contained in Section 2.7. It is
difficult to illustrate on paper, however read the following and should you require more
information on reflection angles and signal capture refer to ATTACMENT #6-2. Prior to
explaining the illustration we MUST assume the following:
¾Dish mount or mast is installed and secured plumb.
¾Installation site is London, Ontario.
¾For dual satellite operation the Skew, Elevation and Azimuth settings are
obtained from the Dual Satellite Locator Chart under “SAT B” located in
Attachment 4.1 in Section 4.0.
¾The skew was pre-set to 118 and the elevation was pre-set to 32º for
London, Ontario.
All satellites are located in a
fixed position on an arc that
drops in elevation as you
look from South to West.
39º
From
London E2
sits at 32º as
shown by the
green line.
32º
27.6º
All other satellites sit at
different elevations
depending where they are
parked in space on the arc.
SEE NOTE BELOW
¾Your compass provides you with a general heading (229º). At this point pan (turn)
the dish to the South (left when behind the dish) to approx. 200º which will be
your start point.(near the satellite shown in red - ExpressVu).
¾Note, on the illustration above that the bore sight of the dish points below the arc
because the satellite at this point is at 39º, therefore you will NOT see any signal.
NOTE:
REFER TO ATTACHMENT 6-2 FOR AN ADDITIONAL ILLUSTRATION ON
REFELCTION ANGLES AND CAPTURE OF THE SIGNAL BY THE LNB.
STAR CHOICE COMMUNICATIONS INC.
6-6
Dish Alignment and
Signal Tuning
Revised 22-07-03
6.1 GENERAL cont’d
¾As you pan the dish West the dish will start to capture signals from adjacent
satellites (ie Morelos 2).
¾While monitoring the level on the satellite meter you will encounter a stronger
signal as you pan the dish West (right when behind dish) by E2.
¾Continue panning the dish West and you again pick up signals from adjacent
satellites West of E2 that will again be lower in signal strength than the signal
captured by E2 as the dish now points above the satellite arc.
¾At this point, return the dish to the position where the highest signal level was
captured. If you have set the mount plumb and set the elevation at 32º (London
setting) the strongest signal will be ANIK E2.
¾At this point, you will now fine tune the signal by performing slight adjustments
on the Azimuth and Elevation which we will cover later in this section.
I’m sure, everyone has encountered the capturing of several signals of various signal
strengths and some may have been confused as to which signal belongs to ANIK E2.
Let’s review what has happened when panning the dish through the satellite arc.
¾When the dish was pointing at the ExpressVu satellite (approx. 202º on compass)
no signal will be received for two reasons:
o ExpressVu uses circular polarization Vs linear polarization that Star
Choice uses (not compatible with Star Choice LNB).
o ExpressVu sits at 39º (London setting), and your dish/LNB is set to
capture signals from satellites at 32º (London setting) therefore your dish
is well below the satellite arc. The ExpressVu signal captured by your dish
will be reflected away from the capture point of your LNB (As shown in
the illustration on the previous page by the red line on the dish).
¾As you pan your dish West you will start picking up signals from other KU Band,
linear polarized satellites such as Morelos 2 as shown in the previous illustration.
¾The signal from Morelos 2 (as shown by the black line) will be reflected off the
dish reflector and will be partially captured by the LNB, however the signal level
will be lower than E2 because Morelos sits at 32.9º and your dish is set to capture
signals at 32º.
¾As you pan slightly West your signal strength will increase as your elevation
setting matches the elevation of E2.
¾The same situation will occur as you move further West and start picking up
weaker signals from adjacent satellites West of E2. (Refer to the orange line)
IF YOUR MOUNT IS PLUMB, THE DISH ELEVATION IS TRULY 32º (LONDON SETTING)
AND MATCHES THE ELEVATION OF E2, THE DISH WILL CAPTURE THE STRONGEST
SIGNAL.
IF YOUR DISH ELEVATION IS SET FOR 32º (LONDON SETTING) AND YOUR MOUNT IS
OFF BY 1º (LEANING BACK) THEN THE TRUE ANGLE OF THE DISH WILL BE 33º WHICH
WILL NOW MATCH THE ELEVATION OF MORELOS 2 WHICH WILL PRODUCE THE
STONGEST SIGNAL.
RESULT: TUNED TO WRONG SATELLITE.
STAR CHOICE COMMUNICATIONS INC.
6-7
Dish Alignment and
Signal Tuning
Revised 22-07-03
6.1 GENERAL cont’d
At this point you may be asking yourself “What about F1”, as from London, Ontario it
sits at 33.9º compared to 32º for E2….Good question!
The design of the dual satellite elliptical dish combined with the dual LNB that are offset
from each other allows for the capturing of signals from 2 satellites at different
elevations. The same rules previously discussed also apply to F1 however, for maximum
signals from both satellites use E2 (SAT B) as the primary satellite when aligning your
dish.
Hopefully the preceeding provides some insight on the how and why it is easy to capture
the wrong signal when simple guidelines are not followed.
6.2 INSTALL DISH TO MOUNT
At this point of your installation, you have completed your site survey, received customer
approval for the dish location and have secured the mount to the mounting surface.
It is time to install the dish onto the mount and align the dish for maximum signal.
The goal is to install, align the dish and tune for maximum signal without making
unnecessary trips to/from your vehicle or in/out of the customer’s home to check the
receiver for signal level or if on the right satellite.
Tools required;
9Satellite signal level meter (fully charged).
9(2) 11mm (7/16") wrenches.
9Short RG6 test cord to connect between the LNB and the Level Meter.
9Spirit level or inclinometer.
Dish prepararation: (SKEW and ELEVATION preset for mounting).
Skew preset to 118º and all
screws/nuts tightened
Clamp mount assembly and LNB secured to dish
STAR CHOICE COMMUNICATIONS INC.
6-8
Dish Alignment and
Signal Tuning
Revised 22-07-03
6.2 INSTALL DISH TO MOUNT cont’t
It is easier to preset the skew and elevation
settings prior to installing the dish on the
mount. In some cases, the settings may be
difficult to see due to the location of the
dish and the position of your ladder.
Working from ladders makes it difficult to
make adjustments - Preset the Skew/Elevation
readings prior to installing dish
NOTE:
1. THE SKEW SETTING WILL NOT BE CHANGED FROM THE PRESET
SETTING OBTAINED FROM THE DUAL SATELLITE LOCATOR CHART.
THE ESTABLISHED SETTINGS PROVIDED ARE VERY ACCURATE.
TIPS:
2. NEVER ADJUST THE SKEW USING THE SATELLITE LEVEL METER –
THE SKEW CAN ONLY BE ACCURATELY ADJUSTED/FINE TUNED
WHILE MONITORING THE Eb/No (Bit Energy/Noise) READING ON THE
DIAGNOSTICS “C” SCREEN – OPTIONS 6,0,5. (READING TOP RIGHT OF
SCREEN)
Eb/No (Bit Energy/Noise)
READING
3. THE ELEVATION SETTINGS ARE ALSO VERY ACCURATE, HOWEVER
THE ELEVATION MAY NEED MINOR ADJUSTMENTS WHEN IN THE
FINE TUNING STAGE OF THE DISH ALIGNMENT. THIS ADJUSTMENT
CAN BE SUCCESSFULLY MADE USING THE SIGNAL LEVEL METER.
STAR CHOICE COMMUNICATIONS INC.
6-9
Dish Alignment and
Signal Tuning
Revised 22-07-03
6.2 INSTALL DISH TO MOUNT cont’t
At this point, the dish is installed on the mount and ready to be aligned, however it is
recommended that you perform the following:
1. Verify that the mount is plumb.
2. Verify that the mount clamp assembly nuts/screws to the dish are tight- CAUTION:
OVER-TIGHTENING MAY DAMAGE THE PLASTIC THREADS ON THE DISH.
3. Snug up the 2 nuts that secure the clamp assembly to the mast.
o TIP: Snug the nuts only, as the dish is required to turn smoothly on the
mast without short jerks.
4. Snug up the elevation nuts
1
2
3
4
6.3 DISH ALIGNMENT
6.3.1 GENERAL
Prior to aligning the dish ensure the following:
¾Signal level meter is fully charged.
¾You have a short RG6 coaxial cable test cord to connect
between the LNB and the level meter.
¾You have (2) 11mm (7/16") wrenches.
¾If working from a ladder, remember to follow the ladder
safety rules.
¾If possible, locate your meter in a safe place within your
reach and ensure it is secured.
Meter is secured to fence with strap:
¾Easily accessible to make adjustments.
¾ Hands are free to adjust dish.
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Revised 22-07-03
6.3.2 SATELLITE SIGNAL LEVEL METER
The Satellite Signal Level Meter shown below is a self contained, simple to operate meter
that is battery operated by a rechargeable battery. This allows the installer to tune in
satellites without test cords running to the satellite receiver or the need to run AC cords.
Like any test instrument or tool, it is only as good as the person operating it. Let’s review
the basic meter operation.
REMEMBER
The Satellite Signal Level Meter is a dumb instrument – it reads the level of ANY
satellite signal captured by the dish/LNB – it will NOT identify satellites – this is
where your expertise/training/experience takes over.
The meter is capable of:
¾Operating free of AC cords – when properly charged.
¾Providing a “battery condition” test prior to use.
¾Identifying the presence of satellite signals.
¾Adjusting meter indication of signal presence when encountering signals of
different signal strengths.
¾Checking to ensure the LNB switches polarity and for signal presence on both
polarities.
¾Provides an audible tone when a signal is present.
¾Verifying that the satellite receiver sends the proper voltages (13V and 18V) and
they are received by the LNB, when required to change polarity. (V or H).
¾Verifying a “basic condition” of cable, connectors and LNB by measuring the
current draw between the LNB and the receiver. (Typically 180 – 220 mA)
¾
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Revised 22-07-03
6.3.3 SATELLITE FINDER
The Satellite Finder is an economical version of the Satellite Signal Level Meter and as
such, has restricted capabilities. This type of a meter is primarily intended for Consumer
use, however can be used by the satellite installer if the Satellite Signal Level Meter is
not available.
The Satellite Finder shown below is a simple to operate meter that requires the satellite
receiver connection to power the meter. This meter allows the installer to tune in
satellites when connected “in-line” between the satellite receiver and the LNB.
REMEMBER
The Satellite Finder, similar to the Signal Level Meter is a dumb instrument – it
reads the level of ANY satellite signal captured by the dish/LNB – it will NOT
identify satellites – this is where your expertise/training/experience takes over.
13V or 18V
13V or 18V
LNB
SIGNAL
SATELLITE
RECEIVER
SIGNAL
COAXIAL CABLE CONNECTION REQUIRED
NOTE: The use of an in-line DC Pass attenuator will provide a smoother meter response
and may also avoid the meter from being pegged out of range due to high input levels.
3 dB DC Pass
attenuator inserted
in-line to improve
meter response
6.3.4 INITIAL DISH ALIGNMENT
THE FOLLOWING PROCEDURES WILL ONLY DISCUSS THE METER SHOWN BELOW.
METER SHOULD READ IN GREEN SCALE AREA.
STEP 1
¾With meter switched to “OFF” –
check condition of battery by
depressing “TEST” button.
¾Meter indication should be in the
“GREEN SCALE” area.
ON/OFF BUTTON
BATTERY TEST BUTTON
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6.3.4 INITIAL DISH ALIGNMENT cont’d
STEP 2
¾Tie off your meter in a position that you can:
o Have freedom of both hands needed to adjust the dish.
o Monitor the meter readings.
o Secure the meter from falling.
o Operate the meter controls when required.
SATELLITE METER IS SECURED TO DISH OR
CLAMP ASSEMBLY OR ANY OTHER SECURE
LOCATION THAT MAKES IT VISIBLE AND EASY
TO OPERATE.
SATELLITE FINDER IS
CLAMPED TO DISH EDGE
WITH A SPRING LOADED
“SCISSOR” CLAMP.
STEP 3
¾On the Satellite Signal Level Meter:
o Depress the power switch to the
“ON” position.
o Activate the 13V/18V power
switch to 13V. The 13V LED
should be illuminated.
o Depress the “LEVEL” and
“AUDIBLE” buttons.
YOU ARE NOW READY TO ALIGN THE DISH
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Revised 22-07-03
6.3.4 INITIAL DISH ALIGNMENT cont’d
STEP 4
¾Ensure the dish can be smoothly turned on
the mast.
¾Grab the dish on both outer side edges.
¾Turn the dish to your start point.
o In London, Ontario SAT “B” is at
229º therefore, turn the dish to the
left approx. ¼ turn (of the mast) from
the estimated 229º compass bearing.
STEP 5
¾While monitoring the meter and audible tone,
start turning the dish to the right very slowly
(when positioned behind the dish).
¾As you get close to the satellites positioned
near the elevation setting set on the dish,
you will start to capture signals as shown on
the meter. (Remember the illustration in 6.1,
page 6.6 that shows why you can capture
adjacent satellite signals).
¾Once you have captured your 1st signal, stop
and adjust the “GAIN” control on your meter
to center the needle to mid scale.
¾It is recommended that you make a mark on
the mast and clamp assembly to mark the spot.
Adjust “GAIN” control for a mid-scale reading
REMEMBER
At this point, this may or may not be the Star Choice signal. You will not be sure
until you test further. Continue to search for other satellite signals by continuing to
turn the dish to the right.
At this point turn the dish very slowly and pay close attention for new signals.
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Dish Alignment and
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Revised 22-07-03
6.3.4 INITIAL DISH ALIGNMENT cont’d
STEP 6
¾While turning the dish slowly to the right you will encounter another satellite
signal. When the signal is captured, check the meter indication and peak the
signal by slightly turning the dish back and forth until maximum signal strength is
reached.
¾Note the signal strength compared to the previous signal captured. If higher,
adjust your meter to the optimum range of your meter (approx. 80 divisions).
¾Again, make a mark on the mast and clamp assembly to mark the spot.
¾If the level is lower than the initial signal captured, continue turning the dish to
the right (See next step).
Adjust “GAIN” control to set meter to 80 divisions as
shown below.
Meter voltage set to 13V LED illuminated
“LEVEL” button depressed
Are you thinking -why set the meter to 80 divisions?
The manufacturer recommends that final adjustments be made with the needle sitting in
the 80% range of the meter, as it is the most sensitive and responsive range.
STEP 7
¾With the meter adjusted to 80 divisions and
the dish location on the mast marked,
continue turning the dish to the right slowly
while monitoring again, for another signal.
¾Should another signal be captured, verify its
level. If higher than the last reading, repeat
step 6. If lower than the last reading, ignore
and continue turning right for approx. ¼ turn
on mast past the compass bearing of 229º.
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Dish Alignment and
Signal Tuning
Revised 22-07-03
6.3.4 INITIAL DISH ALIGNMENT cont’d
STEP 7 cont’d
STEP 7
STEP 6
THE READING IN THE LAST STEP (STEP 7) IS LOWER THAN STEP 6
ONCE THE DISH HAS BEEN TURNED ¼ TURN PAST THE COMPASS BEARING AND NO
OTHER HIGHER SIGNALS ARE CAPTURED, IT IS TIME TO STOP AND RETURN THE DISH
TO THE MARK WHERE THE HIGHEST SIGNAL WAS CAPTURED.
STEP 8
¾Return the dish back to the point where the highest signal was captured.
DISH RETURNED TO POSITION
WHERE
HIGHEST
SIGNAL
STRENGTH WAS ATTAINED.
STONGEST SIGNAL CAPTURED
SHOWS A SIGNAL STRENGH OF
80 DIVISIONS
THE DISH IS NOW READY TO BE FINE TUNED FOR MAXIMUM SIGNAL
STRENGTH AND LOCKED DOWN
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Signal Tuning
Revised 22-07-03
6.3.5 FINE TUNE DISH ALIGNMENT
Fine tuning the dish to capture the highest signal strength possible, reduces the
signal interference in adverse weather conditions. The higher the signal - the greater
the fade margin – the less chance adverse weather conditions will affect the signal
and cause picture failure.
Fine tuning the Azimuth
STEP 1
¾Verify that the meter is adjusted to
80 divisions.
STEP 2
¾Slightly turn the dish back and forth
until the maximum signal is reached.
STEP 3
¾Once the maximum signal strength is
reached, lock down the azimuth position
in place by tightening the Azimuth
Clamp Bolts on the Clamp Assembly.
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Signal Tuning
Revised 22-07-03
6.3.5 FINE TUNE DISH ALIGNMENT cont’d
Fine tuning the dish to capture the highest signal strength possible, reduces the
signal interference in adverse weather conditions. The higher the signal - the greater
the fade margin – the less chance adverse weather conditions will affect the signal
and cause picture failure.
Fine tuning the Elevation
STEP 1
¾Verify that the meter
adjusted to 80 divisions.
is
STEP 2
¾Slightly turn the dish up and
down until the maximum
signal is reached.
STEP 3
¾Once the maximum signal
strength is reached, lock down
the elevation position in place by
tightening the two Elevation
adjustment nuts. (One on each
side)
THIS COMPLETES THE FINE TUNING ADJUSTMENTS
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Dish Alignment and
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Revised 22-07-03
6.3.5 FINE TUNE DISH ALIGNMENT cont’d
FINAL STEP
¾Verify ALL bolts and nuts
for tightness.
¾With meter set to 80 divisions, flex the dish
both ways in the Azimuth direction (left
and right), and then flex the dish Elevation
(up and down) while monitoring closely for
any meter movement.
¾If any of the final adjustment checks shown above produces an increase in level,
the dish MUST be loosened and readjusted. Once readjusted, check again for any
increase in signal by flexing the dish.
¾Once the signal is peaked and verified, the installation is ready to be completed by
installing the coaxial cable(s) and grounding system between the dish and the
satellite receiver(s).
THE ABOVE FINAL ADJUSTMENT AND CHECK IS VITAL TO THE
“TROUBLE FREE” SYSTEM OPERATION.
2-3 DIVISONS HIGHER ON THE SATELLITE SIGNAL LEVEL METER
COULD INCREASE THE SIGNAL LEVEL BY 10%. THE INCREASED
SIGNAL LEVEL WILL RESULT IN AN INCREASED FADE MARGIN
TO OFFSET ADVERSE WEATHER CONDITIONS.
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Revised 22-07-03
6.3.6 QUAD LNB OPERATIONAL CHECK
Now that the dish is aligned and fine tuned for maximum signal level, it is recommended
to verify the operation of the LNB. The Quad LNB contains internal switching to switch
from Vertical to Horizontal or Horizontal to Vertical polarity depending on the channel
selection on the satellite receiver and the subsequent voltage sent to the LNB from the
satellite receiver.
While the Satellite Signal Level Meter is still connected to the LNB, switch the LNB
voltage on the meter from 13V to 18V while monitoring the signal level. In most cases,
there may be a slight drop in signal level, however this is normal due to propagation
characteristics of signals in the opposite polarity.
The key points with this test is to ensure:
¾The LNB switches to the opposite polarity.
¾There is a signal present on the opposite polarity.
Should the level drop slightly, as shown below, DO NOT readjust the dish, as this drop in
signal level is normal.
TIP
ONCE THE DISH IS ALIGNED AND FINE TUNED TO ONE POLARITY THE
OPPOSITE POLARITY IS ALSO FINE TUNED, THEREFORE READJUSTING
THE DISH WILL HAVE NO AFFECT TO IMPROVE THE SIGNAL.
13 Volts – Vertical polarity
80 Divisions – Signal level
18 Volts – Horizontal polarity
68 Divisions – Signal level
SLIGHT DIFFERENCES IN SIGNAL LEVEL BETWEEN POLARITIES IS
NORMAL - DO NOT ATTEMPT TO ADJUST TO MAKE THE TWO SIGNAL
LEVELS THE SAME.
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6.3.7 RECEIVER CONNECTION AND SIGNAL VERIFICATION
6.3.7.1 BASIC RECEIVER CONNECTION
MODEL DSR305 REAR PANEL VIEW
REAR PANEL CONNECTORS WILL VARY DEPENDING ON MODEL
SATELLITE
“DISH IN”
“TO TV SET”
COAX CONNECTION
GROUND
BLOCK
The basic satellite receiver connection utilizes RG6 coaxial cable between the satellite
dish, receiver and TV set. The satellite receiver can be set-up to transmit the TV signal to
the TV set on channel 3 or 4. The TV set must be tuned to the same channel as the
satellite receiver – channel 3 or 4.
The connection shown above is the “basic” configuration required to establish the Star
Choice system. There are various types of connections available for connection between
the satellite receiver and the customer’s equipment that are discussed and illustrated in
Section 13.0. The available connections vary with the satellite receiver model and the
type of equipment owned by the customer.
With the above connections completed and the satellite receiver plugged into the AC
outlet, it is time to verify signal presence and quality.
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6.3.7.2 SIGNAL VERIFICATION
STEP 1
¾Complete the “basic receiver connection” as shown in the previous section.
¾Plug the satellite receiver into the AC outlet.
¾Allow about one minute for the receiver to power on.
¾Tune the satellite receiver to channel 284 or 287 to activate the satellite icon.
¾The front panel of the satellite receiver will indicate if the correct Star Choice
signal is being received. As shown below, the satellite receiver on the left is
receiving the Star Choice signal as indicated by the “GREEN DISH
INDICATOR” next to the ON/OFF power switch. The receiver shown on the
right is neither receiving a signal nor receiving the Star Choice signal, as indicated
by the “RED DISH INDICATOR” next to the ON/OFF power switch.
GREEN INDICATOR LED SHOWS
RECEIVER IS RECEIVING THE STAR
CHOICE SIGNAL
RED INDICATOR LED SHOWS
RECEIVER IS NOT RECEIVING THE
STAR CHOICE SIGNAL
STEP 2
¾Select language preference by pressing “OPTIONS”
o Select 6 (Change Systems Settings)
o Select 1 (Change Viewing and Language Settings)
¾Using the arrow keys, scroll to your language preference.
¾Press “ENTER” to make the change.
¾Press “EXIT” once to exit from settings.
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Revised 22-07-03
6.3.7.2 SIGNAL VERIFICATION cont’d
STEP 3
¾While satellite receiver is tuned to channel 284 or 287, press “OPTIONS”
o Select 6 (Change System Settings).
o Select 3 (Change Installation Settings).
o Select 1 (Tune in Satellite Signal).
¾The “Tune in Satellite Signal” box will appear on the screen.
¾Allow approx. 5 minutes for the Base Channel Map to download into the
receiver.
o Verify correct satellite
signal by entering the digits
4128 that will appear in the
yellow box to the far right
of “Provider ID”.
o The
message
“Correct
signal found” will appear to
indicate that the Star Choice
signal has been captured.
o Once the Base Channel
Map download is complete,
the digits “A4” will appear
in the “Satellite Box”.
¾The signal level indicated in this installation is 95.
SHOULD ANY OF THE ABOVE CONDITIONS NOT BE MET, YOU MUST START
TROUBLESHOOTING PROCEDURES TO VERIFY THE INSTALLATION.
If you have completed the installation of the dish correctly; and the fine-tuning was
successful in obtaining the maximum signal, the level indicated by the “Signal Level
Bar” is the maximum you will receive. This level may change from time to time
depending on the weather conditions at both the uplink and downlink locations, however
it should be stable.
NOTE: Although the maximum possible signal level is 99, you will most likely not reach
this level. Weather conditions at both the uplink and downlink locations or type of
receiver installed will affect the signal level from installation to installation. Over a
period of time, you will gain experience in what level is attainable in the location you
work in. Typically, under ideal weather conditions you should be able to attain a level of
80 or higher.
FINAL VERIFCATION OF SIGNAL LEVEL MUST BE COMPLETED BY CHECKING THE
Eb/No SIGNAL LEVEL CONTAINED IN THE DIAGNOSTIC “C” SCREEN, OPTION 6, 0, 5.
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6.3.7.2 SIGNAL VERIFICATION cont’d
The most accurate method for installers to verify the signal level is to consult the
Diagnostic “C” screen to check the Eb/No reading. Access to the diagnostic screens is
gained via hidden codes that are not available to the consumer nor should these codes be
given out to the consumer.
¾Once the Base Channel Map has been downloaded, channel 284 or 287 will not
be available.
¾Tune to channel 299, press “OPTIONS”
o Select 6 (Change System Settings).
o Select 0 (Hidden Code).
o Select 5 (Diagnostic Data).
o Diagnostic “A” will appear
o Depress “RIGHT ARROW” key twice to get to the Diagnostic “C” screen.
Eb/No reading
¾Observe the Eb/No reading.
o Objective: > +8.0 (under ideal weather conditions at both the downlink
and uplink locations).
o Typical readings attainable are +9.5 to +11.5.
¾The higher readings will provide a larger “fade margin” in adverse weather
conditions resulting in improved service reliability.
¾The Eb/No reading is a ratio of “Bit Energy over Noise” that looks at:
o Signal strength.
o Incoming signal Bit Error Rate.
o Level of noise floor.
¾As previously mentioned, this reading is the ONLY reading that can be monitored
should you need to adjust the SKEW setting.
SHOULD A READING OF >+8.0 (OR THE USUAL READING IN YOUR AREA) NOT BE
ATTAINABLE, YOU MUST INVESTIGATE FOR THE CAUSE (S) OF THE LOW READING.
REMEMBER – WEATHER CONDITIONS AT YOUR LOCATION (DOWNLINK) AND THE
UPLINK LOCATION AS WELL AS PARTIAL SIGNAL BLOCKAGE DUE TO TREES AT YOUR
LOCATION CAN AFFECT THE MAXIMUM SIGNAL LEVEL ATTAINABLE.
REFER TO SECTION 12.0 “TROUBLESHOOTING” FOR TROUBLESHOOTING TIPS
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Signal Tuning
Revised 22-07-03
6.3.8 SYSTEM ACTIVATION
Congratulations, if your installation is completed and you have attained a maximum
Eb/No reading, the system is ready for activation.
¾Call the Activation Center using the current Installer’s Activation Hotline.
¾Have ALL the required information available, prior to calling the Activation
Center.
o DO NOT search for receiver serial numbers, UA numbers, customer’s
programming package, etc. as this wastes valuable time for you and the
Activation Center.
¾Complete the “Satellite Installation Checklist” and obtain the customers signature.
(Refer to ATTACMENT 6.1).
o IT IS IMPORTANT TO VERIFY THE CUSTOMER INFORMATION
WITH THE CUSTOMER AND ALSO VERIFY WITH THE
ACTIVATION CENTER TO ENSURE THE STAR CHOICE
CUSTOMER INFORMATION IS ACCURATE.
o THE INSTALLER COMMENTS ARE VITAL, SHOULD YOU WISH
TO DOCUMENT ANY ABNORMAL SITUATIONS/CONDITIONS
THAT YOU IDENTIFIED TO THE CUSTOMER.
ƒIE, DAMAGED ROOF, SIDING, FENCE, STRUCTURE, ETC
THAT WAS DAMAGED PRIOR TO YOUR INSTALLATION.
ƒTHIS WILL PROTECT STAR CHOICE FROM LEGAL
REPERCUSSIONS – ENSURE CUSTOMER SIGNS-OFF ON
THE CHECKLIST AND LEAVE A COPY WITH THE
CUSTOMER.
¾Proceed with the customer education on the basic operation of their new Star
Choice Satellite System and ensure the customer handouts are left with the
customer. (Refer to Section 13.0 “Customer Education”)
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Dish Alignment and
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Revised 22-07-03
ATTACHMENT 6.1
The Satellite Installation Checklist must be completely filled out and signed off by you
and the customer. Ensure you print clearly and verify the customer information section
with the customer and the activation Center.
NOW IS THE TIME TO VERIFY THE CUSTOMER INFORMATION WITH
THE CUSTOMER AND ALSO MAKE ANY CHANGES OR CORRECTIONS
WITH THE ACTIVATION CENTER.
VERIFY CUSTOMER
INFORMATION
WITH THE
CUSTOMER AND
THE ACTIVATION
CENTER
CHECK OFF
APPLICABLE
INSTALLATION
ITEMS
DOCUMENT EbNo
READINGS FROM THE
DIAGNOSTIC “C” SCREEN
NOTE ANY ABNORMAL
CONDITIONS, SITUATIONS,
DAMAGE IDENTIFIED TO
CUSTOMER, ETC.
CUSTOMER AND INSTALLER
SIGN-OFF
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ATTACHMENT 6-2
THE SECRET BEHIND THE ANGLE OF REFLECTION AND THE
CAPTURING OF THE WANTED SIGNAL BY THE LNB
I’M SURE WE HAVE ALL PLAYED POOL AND KNOW
THE IMPORTANCE OF ANGLES ON BANKED SHOTS
PUT YOUR IMAGINATION IN GEAR - THE ILLUSTRATION BELOW WILL HELP
UNDERSTAND THE ANGLE OF REFLECTION AND SIGNAL CAPTURE.
REFELECTED SIGNALS
DISH REFLECTOR (BANK)
SATELLITE SIGNALS
5 SATELLITES ON ARC
- STAR CHOICE (GREEN)
- ADJACENT SATELLITES
(MAGENTA/YELLOW/RED/BLUE)
LNB (POCKET)
STAR CHOICE
¾The light blue reflected Star Choice signal is fully captured by the LNB as all
angles are set to capture 100% of the wanted signal (Star Choice) –
maximum signal strength on satellite meter.
¾The two closest adjacent reflected signals (yellow and red) are partially captured
(approx 50%). The angle of reflection does not permit 100% of the signal to be
captured – this is why you will see a lower signal strength on your meter from
adjacent satellites.
¾The two outside reflected signals are 0% captured – too far from LNB.
THIS IS WHY STAR CHOICE WILL HAVE THE HIGHEST SIGNAL STRENGTH AND WHY
YOU WILL SEE A LOWER SIGNAL STRENGTH FOR ADJACENT SATELLITES.
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Wiring - Exterior
Revised 11-07-03
INSTALLATION HANDBOOK
7.0
EXTERIOR COAXIAL WIRING
DISH TO RECEIVER
ENSURE YOU ARE FAMILIAR AND ADHERE TO THE RECOMMENDED
CABLE AND CONNECTOR STANDARDS AND POLICIES IN CHAPTER 3.0
STAR CHOICE COMMUNICATIONS INC.
7-1
Wiring - Exterior
Revised 11-07-03
7.1 CUSTOMER APPROVAL
Upon completion of the site survey, the customer is required to approve the proposed
installation. To this end, you should fully explain the work to be done and have the
customer approve the work before beginning.
The customer should understand where the satellite dish will be installed and the route of
the downlead(s) into the home. You should let the customer state what he or she wants in
relation to the installation and you should try to accommodate those concerns as fully as
possible. You should then ask to see the location of the television set(s) to be connected
and show the customer the best location for the digital satellite receiver(s) and explain
how the installation will be performed. This includes making clear exactly where the
holes will be drilled into the home and all openings will be weatherproofed against water
leakage.
THE INSTALLATION PROCESS SHOULD NOT BEGIN UNTIL THE
CUSTOMER UNDERSTANDS AND HAS APPROVED THE PROPOSED
INSTALLATION.
7.2 PLANNING WIRE RUNS
The appearance of cable runs is an area of high concern to any property owner and
aesthetic considerations dictate that all wires should be concealed as fully as possible.
Customers do not want to see “spider webs” of cables hanging all over their homes. For
this reason, cables should only be run down and along “side or back” walls, never
diagonally. If at all possible, the wires should follow the lines and contours of the walls
and run along any facing structures that can serve to conceal their presence. Downlead
cables can be concealed under eaves or along drain spouts or decorative trim. Star Choice
would prefer not to see any cables run on a front wall or along a front roofline.
For best appearance, the cable runs should lie either vertically or horizontally and never
run diagonally from one point to the next. Given all these restraints, cable runs should be
kept as short as possible (maximum 46m - 150 feet for Quad LNBs) to reduce cable loss
and maintain maximum signal level.
While planning the cable route to follow the contour of the home, bear in mind that the
cable bending radii must be 10 times the outside diameter of the cable when routing
bends and drip loops. RG6 coaxial cable should have a minimum-bending radius of 7.5
cm (3 in.) (15cm - 6 in. diameter).
SHARP BENDS, KINKS OR CRIMPS CAUSED BY IMPROPER STAPLES OR
CLIPS WILL ALTER THE CABLE’S IMPEDANCE AND RESULT IN SIGNAL
REFLECTIONS, ADDITIONAL ATTENUATION AND
POSSIBLE LOSS OF
SERVICE.
STAR CHOICE COMMUNICATIONS INC.
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Wiring - Exterior
Revised 11-07-03
7.3 GUIDELINES for WIRE RUNS and SECURING WIRING
7.3.1 DISH WIRING
x Only Star Choice approved RG6 coaxial cable with UV protection that has
been tested to 2050 MHz should be used between the dish and the digital
satellite receiver(s) as the use of lower grade coaxial cable such as RG59 may
result in excessive signal loss. RG59 coax cable is ONLY recommended for
use between the satellite receiver and the TV set(s). Refer to 14.0 “Approved
Parts List” for approved cable details.
x When planning the coax cable runs keep in mind the recommended maximum
cable length between the dish and the receiver is 45m (150 feet). Excessive
cable lengths will increase signal loss and also reduce the voltages (from the
satellite receiver) required to properly operate the LNB(s).
x Only Star Choice approved cable connectors can be used to connectorize the
coax cables. The 2 samples below are used for RG6 and RG59 cable. Both are
weatherproof connectors that have inner and outer rubber “O” rings and they
should be inspected to ensure they are free from dirt and the “O” rings are
properly seated. (REFER TO CHAPTER 3.0 FOR CABLE/CONNECTOR
STANDARDS)
RG6
RG59
RUBBER “O” RINGS ARE IN TACT, CLEAN & AND PROPERLY SEATED
x Routing of the coax downlead from the LNB to the base of the universal
mount assembly should have drip loop(s) whenever possible that do not
exceed the minimum bending radius of the cable.
x The coax downlead between the LNB and the dish mount must be properly
secured to the feed support arm with the cable clips provided (Integrated 60E
Quad LNBF Assembly) or in the case of the earlier vintage of dishes the coax
downlead must be routed inside the feed support arm.
Cable clips installed
Drip loops
STAR CHOICE COMMUNICATIONS INC.
No cable clips & bending radius too tight on top photo
7-3
Wiring - Exterior
Revised 11-07-03
7.3.1 DISH WIRING cont’d
FOR BEST APPEARANCE WOULD YOU PREFER THE TOP LEFT OR RIGHT
ON YOUR OWN HOME?
YOU BE THE JUDGE!!!!!
1st Choice:
x Cable routed inside feed
support arm.
x Cable routed inside pipe
mount.
Bad Choice:
x Cable taped to feed
support arm and also
pipe mount.
x Drip loop off LNB too
sharp.
x When an extension mast is required to gain minimum dish
height the cable should be secured to the mast with four
wraps of approved electrical tape or tie wraps properly
tightened, no less than every 76 cm (30 in.).
x If plastic tie wraps are used, be very careful NOT to over
tighten as this will crimp the coaxial cable and possibly
cause signal degradation.
Coax downlead secured to extension
mast every 76 cm (30 in.) or less
STAR CHOICE COMMUNICATIONS INC.
7-4
Wiring - Exterior
Revised 11-07-03
7.3.2 OFF-ROOF WIRING
x When it is required to install a dish on the roof, cable runs must take the most
direct route on the roof to minimize contact with the roof membrane while
maintaining concealment as much as possible.
x No staples, screws or nails should penetrate the roof membrane for the
purpose of securing the downlead.
x Shingles or flashings should NOT be lifted to assist in securing downleads as
this will break the seal and allow wind to break the shingle or allow water to
blow under the shingle or flashing and damage the roof membrane.
x Run the downlead to the entrance point as close as possible to the customer’s
TV location.
Proper location of dish would have prevented the
cable mess shown on the right photo.
There was NO need to mount the dish mid way
up the roof considering the entry angle of the
signal into the dish.
Roof exit at 900 and
bending radius maintained
Cable secured at 1st wall
contact with screw and clip
into brick mortar joint.
REQUIREMENTS:
x
x
x
x
Come off roof at 900 to eaves trough.
Maintain cable-bending radius.
Cable run in eaves trough should be secured every 1.2-1.8m (4-6 ft.).
Cable secured at 1st wall contact with proper screw and clip into mortar joint.
STAR CHOICE COMMUNICATIONS INC.
7-5
Wiring - Exterior
Revised 11-07-03
7.3.2 OFF-ROOF WIRING cont’d
UNACCEPTABLE:
Cable vinyl taped to eaves
trough
x Cable vinyl taped to eaves trough.
x Cable NOT secured to wall.
REQUIREMENTS:
x Never screw anything into eave trough,
weather flashing or downspouts. Avoid
tie-wrapping cables to downspout,
cables must be clipped to wall beside
downspout.
x Secure cable off roof at the first point of
contact with the wall.
x Secure cable with clips/screws into
mortar joints every 76cm (30 in.)
maximum spacing on vertical runs.
x Only approved cable clips should be
used to attach the cable to the walls.
x Cables installed to brick or other
multiple-piece masonry walls should be
attached only into the mortar, never into the brick or block itself.
x All clips will be fastened with screws and anchors on masonry type structures.
Loose cable – not secured
SHOULD THERE BE A NEED TO MOUNT THE DISH ON THE ROOF, MOUNT
AS CLOSE TO THE EDGE OF THE ROOF AS POSSIBLE.
x Ensure cable exits roof on a direct vertical route from dish to roof edge, this will
prevent trapping ice, snow and debris.
x
If the cable needs to be routed a long distance around the home the following is
acceptable with approval and sign off from homeowner:
x When using the eaves trough to route the cable around the home, lie the cable on
top of the support nails at the front of the trough, furthest away from the
shingles, and secure with Tie wraps, being careful not to over tighten pinching
the cable.
STAR CHOICE COMMUNICATIONS INC.
7-6
Wiring - Exterior
Revised 11-07-03
7.3.3 HORIZONTAL WIRING RUNS
x Cables are secured to the structure every 60cm (24 in.) on horizontal and
every 76cm (30 in.) on vertical runs, maintaining even spacing distance
between clips. If a maximum distance of 60 or 76cm (24 or 30 in.) is not
possible, shorter “even spacing” is permitted.
x All exterior wall cable runs should either be vertical or horizontal following
the contour of the building structure, utilizing facing structures where
possible, to conceal their presence. Do NOT run cables diagonally from one
point to the next
Clip
Clip
Sag
UNACCEPTABLE:
x This system installed 8 days ago
x Cable has started to sag
x Cable clips are too far apart (approx. 100cm
(40 in.).
x
x
Clip
Clip
Clip
ACCEPTABLE:
x This system installed 3 MONTHS ago
x Cable is straight and tight to siding contour.
x Cable clips approx. 60cm (24 in.) apart and
consistent distances.
SUPPORT HORIZONTAL RUN CABLES EVERY 60cm (24 in.) WITH
APPROVED CABLE CLIPS/ANCHORS
STAR CHOICE COMMUNICATIONS INC.
7-7
Wiring - Exterior
Revised 11-07-03
7.3.4 VERTICAL WIRING RUNS
TOP
MIDDLE
BOTTOM
900 exit off roof
Cable well concealed behind
vinyl siding edge trim.
Neat exit from behind
vinyl corner trim.
Drip loop is marginal
– should have larger
bending radius.
Proper bending radius.
Proper clips and screws used
and secured into mortar joints
at maximum 76cm (30 in.).
Cable run vertical
adjacent to eaves.
The vertical cable runs in these photos demonstrate a quality installation following most
proper installation practices. The only exception is the drip loop that should have a
bending radius of approx. 15cm (6 in.) in diameter.
-
-
Cable follows
contour of brick.
Vertical run secured
maximum of 76cm
(30 in.) spacing.
Secured with proper
clips and screws.
STAR CHOICE COMMUNICATIONS INC.
7-8
Wiring - Exterior
Revised 11-07-03
7.3.4 VERTICAL WIRING RUNS cont’d
UNACCEPTABLE
x CABLE SHOULD
HAVE BEEN
ROUTED IN
CORNER AND
SECURED WITH
CLIPS/ANCHORS
UNACCEPTABLE
x CABLES NOT
UNACCEPTABLE
x CABLE SHOULD BE
SECURED TO
VINYL SIDING
WITH APPROPIATE
SIDING CLIPS
SECURED
7.3.5 ACCEPTABLE CABLE SECURING HARDWARE
Horizontal
Vertical
Cable clips for vinyl, aluminum or steel siding
Even spacing between clips or staples
60 cm (24 in.) on horizontal runs
76cm (30 in.) on vertical runs
Cable clips on wood surfaces – NO staples
Cable clips/anchors into brick mortar
STAR CHOICE COMMUNICATIONS INC.
7-9
Wiring - Exterior
Revised 11-07-03
7.3.6 WIRING FROM DETACHED STRUCTURES
x Should the satellite dish need to be installed on a non-attached structure such
as a garage, tool shed, tree, fence post, pole, etc. burial of a portion of the
cable may be required. Only approved cable should be used and buried at a
minimum depth of 15-20cm (6-8 in.).
x Should a fence be available to secure the cable between the dish and the home
ensure it is installed as low as possible, concealed and secured at regular
intervals.
Cable neatly exits from
roof and vertical run is
concealed behind vinyl
corner trim
Cable is run straight down
wall and buried into ground
to basement entry point of
home.
x
x
x
UNACCEPTABLE
Cable should have been routed on lower cross arm or buried if possible.
Cable is not secured to fence
Cable has kinks and is not secured.
STAR CHOICE COMMUNICATIONS INC.
7 - 10
Wiring - Exterior
Revised 11-07-03
7.3.7 BURIED WIRING RUNS
Step 1
Step 2
Step 3
It may be necessary to locate the satellite dish some distance away from the home on
another structure such as a garage, garden shed, tree, fence post, pole, etc. In such cases,
often the best routing for the cable is under the ground.
Determining the route to bury the cable is not difficult nor is the actual burying of the
cable itself. The cable need only be 15-20cm (6-8 in.) below the surface so it can easily
be done with a flat blade garden shovel.
Step 1:Ensure that there are no large tree roots or rocks on the route the cable is to be laid
or that it is not a location that may be dug up later such as a garden. Lay the cable
on the ground over the route it will be buried.
Step 2:Place the shovel tip over the top of the cable parallel to the cable and push the
blade as deep as possible. Push the shovel handle forward so that the ground
opens up, then push the cable into the cut behind the shovel.
Step 3:Pull the shovel handle back towards you letting the cut in the ground close,
burying the cable. Move the shovel blade one width and repeat for the entire cable
length. Tap the earth or sod down over the cable when the job is completed. After
a short time the location of the cable will disappear from view.
NOTE: Ensure entry point into home is at least 30cm (12 in.) above ground to prevent
moisture from entering into the foundation.
STAR CHOICE COMMUNICATIONS INC.
7 - 11
Wiring - Exterior
Revised 11-07-03
7.3.8 DETERMINING WIRING ENTRY POINT
PRIOR TO ANY DRILLING, MAKE SURE YOU KNOW WHERE THE DRILL BIT WILL
COME THROUGH THE OUTSIDE WALL OF THE CUSTOMER’S HOME. PAY PARTICULAR
ATTENTION TO THE LOCATION OF GAS METERS, WATER PIPES, ELECTRICAL
WIRING/CONDUIT, EXTERIOR LIGHTS OR OTHER FIXTURES SUCH AS SHUTTERS, AIR
CONDITIONERS AND LINES, ETC. IN ORDER TO AVOID DRILLING INTO THEM.
TO BE SAFE, FOLLOW THE OLD CRAFTMAN’S ADAGE:
MEASURE TWICE, DRILL ONCE
MEASURING TIPS (STANDARD CONSTRUCTION METHODS)
“UNFINISHED”
(SAME HOME – BASEMENT ENTRY)
“FINISHED”
Recommended entry point location
(Unfinished / finished view)
Approx. 12cm (5 in.) above window
frame (same height as vents and
piping)
Note clearance above window required for
unobstructed entry hole due to:
x Approx. 5cm (2 in.) cement ledge and
x Bottom stud plate sitting on foundation
“EXTERIOR WALL”
(SAME HOME – WALL ENTRY)
Recommended location for
drilling directly into home for
wall plate installation
STAR CHOICE COMMUNICATIONS INC.
“INTERIOR WALL”
When direct entry is made into living quarters
observe location of electrical outlets and wire run.
x Outlets are at standard height throughout home
x Electrical wiring usually rises from electrical
box then across to adjacent outlets
7 - 12
Wiring - Exterior
Revised 11-07-03
7.3.9 DRILLING WIRE ENTRY POINT
MEASURE TWICE, DRILL ONCE
When drilling the entrance hole, consider slanting the drill slightly so the hole is a little
lower on the outside than on the inside, as this will prevent water from entering the walls.
When drilling the cable entrance hole into the customer’s home, it is important that you
be aware of the potential damage that can be caused when drilling through walls. To
minimize the aesthetic impact, not to mention the possible damage, holes should almost
always be drilled from the inside of the home out but only after verifying that the drill bit
will avoid any structures that may exist on the outside walls.
Exceptions to the “inside out” rule would include homes with brick or vinyl siding, where
the drill bit’s punching through the cold plastic may cause it to shatter. Always notify the
customer of the exact location of the cable entry point before drilling.
TIPS:
x The drill bit always makes a larger hole when exiting the material being
drilled than it does going in, especially if pushed hard and not allowed to clear
itself of debris.
x Slate, vinyl, stucco and asphalt siding are thin, brittle materials that break
easily therefore are usually drilled from the outside in.
x Only masonry bits in good condition should be used on masonry walls. While
more expensive, a quality masonry bit is quicker and cheaper than repairing a
damaged masonry wall.
x Lighter than normal pressure should be applied on the drill when it is
“breaking through” the siding to prevent chipping and cracking of exterior.
x Bricks are brittle and can break/chip when the drill bit exits, therefore brick
walls should be drilled from the outside in through the mortar between the
bricks.
x Ensure all entry points have a cable drip loop and the hole is sealed with an
approved sealant
IF THERE IS ANY QUESTION AS TO THE LOCATION OF POSSIBLE
OBSTRUCTIONS TO DRILLING, PRECISELY MEASURE FROM A
COMMON REFERENCE POINT ON THE INSIDE AND OUTSIDE OF THE
WALL TO THE DESIRED LOCATION OF THE HOLE TO ENSURE
ADEQUATE CLEARANCE.
STAR CHOICE COMMUNICATIONS INC.
7 - 13
Wiring - Exterior
Revised 11-07-03
7.3.10 DRIP LOOP AND ENTRY POINT SEALING
Cable entrances into the customer’s home from the exterior of the house provide a
possible point for water seepage or ingress, which will cause damage to the interior of
the home.
Whenever a cable enters via a hole drilled into the customer’s home, the hole must be
sealed against water entry with an approved sealant.
The cable itself must have a recommended drip loop at the entry point so that any water
running down the cable drips off the bottom of the cable and does not enter the home.
It is also recommended that any entry point holes be drilled at a slight downward angle to
the outside that will also assist in preventing water from seeping into the home. (Water
does not run uphill)
ACCEPTABLE SAMPLES
Entry hole sealed
7.5cm (3 in.) bend
radius
15cm (6 in.) drip
loop
CLIPS
Clips/screws installed
7.5cm (3 in.) bend
radius
ACCEPTABLE DRIP LOOP TIPS
x
x
x
x
STAR CHOICE COMMUNICATIONS INC.
7.5cm (3 in.) BEND RADIUS ON
90º BENDS.
15cm (6 in.) DRIP LOOP RADIUS
ON 180º BENDS.
CLIPS SECURING CABLE DRIP
LOOP (2 CLIPS.)
ENTRY HOLE SEALED
7 - 14
Wiring - Exterior
Revised 11-07-03
7.3.10 DRIP LOOP AND ENTRY POINT SEALING cont’d
No sealant
MARGINAL DRIP LOOPS
Care to install leads straight would
make the installation more
aesthetically pleasing.
Existing cables utilized but
NOT cleaned up and holes
not sealed
SHARP BENDS, KINKS OR CRIMPS CAUSED BY IMPROPER STAPLES OR
CLIPS WILL ALTER THE CABLE’S IMPEDANCE AND RESULT IN SIGNAL
REFLECTIONS, ADDITIONAL ATTENUATION AND POSSIBLE LOSS OF
SERVICE ALTOGETHER.
STAR CHOICE COMMUNICATIONS INC.
7 - 15
Wiring - Exterior
Revised 11-07-03
7.4 WIRING GUIDELINE SUMMARY
ENSURE YOU ARE FAMILIAR AND ADHERE TO THE RECOMMENDED
CABLE AND CONNECTOR STANDARDS AND POLICIES IN CHAPTER 3.0
SECURING CABLE RULES
ONLY CLIPS/SCREWS ON EXTERIOR AND ONLY SCREWS/CLIPS OR INSULATED STAPLES ON INTERIOR
OTHER GUIDELINES:
x Cables to follow contour of building structure.
x Vertical and horizontal runs ONLY……NO diagonal runs.
x Proper clips/screws at recommended spacing of 60cm (24 in.) on horizontal
runs and 76cm (30 in.) on vertical runs.
x DO NOT use screws in vinyl, aluminum or metal siding…USE appropriate
siding clips.
x Entry hole properly sealed, proper bending radius and secured drip loop.
x Neatly drilled entry hole, NO blow out holes.
x Externally mounted ground blocks, splitters, multi-switches, etc should be
mounted at a convenient location 1.2-1.5m (4-5 ft.) above the ground to
present a less attractive target for children or pets.
x Cable cuts or jacket separation shall NOT be taped; replacement of the cable
will be required. Where possible, there should be one continuous piece of
cable from the dish to the ground block and from the ground block to the
digital satellite receiver.
x Maximum wiring length from the dish to the receiver is 45m (150 ft.) of
approved RG6 cable.
x Do NOT re-use existing RG59 wiring unless there is no other option
available and if used, it must be thoroughly inspected to ensure it is in good
shape. Replace all connectors and remove all splitters.
EXISTING, POORLY INSTALLED CONNECTORS ARE THE MAIN CAUSE
OF SERVICE CALLS AND SERVICE OUTAGES.
NO WONDER
THE SYSTEM
FAILED
REPLACE ALL EXISTING CONNECTORS
STAR CHOICE COMMUNICATIONS INC.
7 - 16
Wiring - Interior
Issued 5/12/02
.
INSTALLATION HANDBOOK
8.0
INTERIOR COAXIAL WIRING
DISH TO RECEIVER
STAR CHOICE COMMUNICATIONS INC.
8-1
Wiring - Interior
Issued 5/12/02
8.1 INTERNAL WIRING
Internal wiring refers to the coaxial cable from the entry point into the home from
outside, to the digital satellite receiver, multiple receivers or between the digital satellite
receiver and all television sets. The cabling may be a new cable run or reuse of an
existing cable run.
When running new cable inside the customer’s home, always strive to conceal the cable
from view, as much as possible.
The installer may install prewires or fish walls at the Customer’s request, only after
determining the feasibility of the work and only with permission from the owner of the
building.
When reusing existing cable(s) between the dish and one or more digital satellite
receiver(s) or from the digital satellite receiver to TV sets it is critical that the condition
of the cable be inspected to ensure it meets Star Choice standards stated in Section 3.0.
ALL existing coaxial cable connectors should be replaced as a standard procedure and
the cable should be re-secured if it is not neatly attached to the building structure.
CAUTION!!
Any coaxial cable utilized to carry Star Choice
signals must meet coaxial cable installation
standards covered Section 3.0. This Policy will
include new cable runs as well as reused cable runs and
cable structures.
REPLACE ALL EXISTING CONNECTORS
8.2 WALL PLATES
The 3 common installations pertaining to the use of wall plates:
1 – New wall plates in an older home.
2 – New wall plates in an older home with
previous service and pre-wired wall outlets.
3 – New wall plates in a new pre-wired home.
In all of the above cases, the cable should be installed or existing cable inspected to
ensure there are no cable kinks inside the cable box and there is no stress on the wall
plate’s F-81 connector inside the cable box. IF THE WALL PLATE IS PROVIDING
SERVICE BETWEEN THE DISH AND THE STAR CHOICE SATELLITE
RECEIVER ENSURE THE F81 CONNECTOR IS THE HIGH FREQUENCY
CONNECTOR, IF NOT REPLACE.
STAR CHOICE COMMUNICATIONS INC.
8-2
Wiring - Interior
Issued 5/12/02
8.2 WALL PLATES cont’d
When wall plates are utilized, there will be a jumper cable between the wall plate outlet
and the digital satellite receiver that may vary in length depending on the distance to the
TV set. In those cases where the length of the jumper cable exceeds 1.8-2.4m (6-8 ft.), it
is important to take steps to prevent the customer from tripping over the loose cable and
either injuring himself or causing damage to the digital satellite receiver or the
customer’s equipment. The jumper cable may have to be secured to the baseboard or
other structure with approved cable clips.
Installing new wall plates in an existing home with no pre-wire installed is a preferred
and easy method to complete the installation providing the cable run is coming from a
ground block and caution is exercised when drilling through the exterior wall.
OBSERVE All entry point drilling precautions covered in the previous
section.
Take all the necessary measurements from the inside and verify on the exterior that there
are no obstructions. The location of the wall plate should be at the same height as the
existing wall plates in the room, which in most cases may be either electrical or telephone
outlets. Once the location has been selected, drill the entry point and install the wall plate.
Be aware of horizontal electrical runs (see picture below) joining other electrical outlets.
Vertical electrical runs usually run up from the box and then horizontally to the next
outlet. It is always recommended to install a new outlet between the wall studs as wall
studs are used to secure cables for vertical runs to adjacent floors.
The wall plate must be securely fastened to the interior wall with the appropriate
fasteners. In most cases today, the interior walls are drywall and will require plastic
anchors and screws or equivalent.
Inside view of unfinished wall
Outside view of finished wall
Floor level
Floor joists
Note location
of horizontal
electrical cable
runs
Preferred location of new
wall plate – same height as
other outlets and between 2
studs.
STAR CHOICE COMMUNICATIONS INC.
Observe location of
external obstructions
prior to drilling
8-3
Wiring - Interior
Issued 5/12/02
8.3 UNDER CARPET CABLE INSTALLATION
Installation of cable underneath the carpet, between the tack strip and the wall is a
technique that is somewhat controversial because of several common failure modes
associated with it. Care is needed to prevent damage to the cable or to the customer’s
carpet and structure.
When doing an under-carpet installation, you can usually use a pair of needle-nose pliers
to gently pull away the carpet from the wall and expose the space between the tack strip
and the wall. Be careful not to pull the carpet off the tack strip itself as a carpet kicker
may be required to re-secure the carpet to the tack strip. The cable is placed between the
tack strip and the wall under the baseboard, and the carpet pushed back over it and under
the baseboard with the aid of a wide putty knife.
NOTE: Carpet should not be removed from tack strip, ONLY lifted up from wall.
The carpet in the photo below is pulled off tack strip to illustrate the tack strip and
opening between tack strip and wall.
Carpet tack strip –
note angled tacks used
to hold carpet in place
Opening between tack
strip and wall to insert
cable.
Carpet pushed back
into place with wide
putty knife.
8.4 THROUGH FLOOR CABLE INSTALLATION
When routing the cable from underneath the floor (basement or crawl space) and up
through a carpeted floor, the standard technique is to gently pull the carpet away from the
wall with needle-nose pliers. Then, drill a hole through the exposed space between the
tack strip and the wall into the lower level (see photo above). As a last resort, if the carpet
cannot be pulled away from the wall, punch a pilot hole through the carpet before
drilling. This will prevent the carpet fibers from catching and wrapping around the drill
bit, which could cause the carpet to unravel.
BEFORE
ATTEMPTING
ANY
UNDER
OR
THROUGH-CARPET
INSTALLATIONS, EXPLAIN TO THE CUSTOMER THE DANGERS INVOLVED
AND OBTAIN HIS/HER APPROVAL AND SIGNATURE ON THE WORK
ORDER PRIOR TO STARTING
STAR CHOICE COMMUNICATIONS INC.
8-4
Wiring - Interior
Issued 5/12/02
8.4 THROUGH FLOOR CABLE INSTALLATION cont’d
Prior to drilling any holes through the floor, to a basement or crawl space below, care
must exercised to ensure the space, below the floor is free from obstructions such as
electrical wiring, gas pipes, water pipes, heating pipes, etc.
Careful measurements from a common point, above and below the floor, will prevent any
accidents and assure you of an uneventful installation. Drilling through any obstruction
such as a water pipe can cause major damage and expensive repair bills.
The air vent is a common reference point above
and below the floor
Note: the distance from the vent to the wall on
the top of the floor is less than the distance
from the vent to the outside joist in the
basement allowing space for the hole to be
drilled at the wall’s edge.
Note: the area to the right of
the vent is clear of any
obstructions, therefore a
good place to drill the hole
would be 40cm (16 in.) to
the right from the center of
the vent.
8.5 BASEMENT CABLE RUNS
The placement of cables in the basement will vary from
home to home depending on the condition of the
basement and it’s finished state. Obviously, finished
basements with drywall ceilings will prevent cables
from being concealed, therefore an alternate route will
have to be selected.
The cable installation in the left side photo is NOT an
acceptable installation with the cable and splitter left
hanging from the ceiling. If no other route was
available the cable should have been secured to the
corner of the wall with clips.
STAR CHOICE COMMUNICATIONS INC.
8-5
Wiring - Interior
Issued 5/12/02
8.5 BASEMENT CABLE RUNS cont’d
SECURING CABLE RULES
ONLY SCREWS/CLIPS OR INSULATED STAPLES ON INTERIOR AND ONLY CLIPS/SCREWS ON EXTERIOR
Open basement cable runs should be fairly straightforward, however the following points
should be considered or approval obtained from the customer prior to running the cable:
x Are there plans to finish the ceiling? if so,
x What type will be installed (drywall or false ceiling)
x This will have an impact on where to run cables
x False ceilings allow cable to be secured to the bottom of the floor joists
x Drywall ceilings will require cable holes drilled through joists (minimum
5cm (2 in.) from bottom of joist to prevent drywall nails piercing cable)
x DO NOT run cables on long runs adjacent to electrical cables
x May cause signal interference due to induction from the electrical cable
x Choose a joist with no electrical runs
x All cables MUST be secured at the minimum spacing of 76cm (30 in.) with
approved clips/screws or approved staples. If staples are used they should
be equipped with shoulder flanges to prevent the cables from being crimped.
NOTE: Approved staple prevents cable
damage and is quickly installed with an
ARROW T59 stapler.
x If an existing cable is being used to provide Star Choice service, the cable
must be inspected to ensure it meets Star Choice Standards. If it is not
secured properly, then bring up to standard by re-securing cable and clean up
any messy cable runs.
x Replace all existing cable connectors.
x Remove all splitters from existing cable runs.
Star Choice
cable
The Star Choice cable is run on an adjacent
joist due to electrical runs on the joist closest
to the wall and runs 90 degrees when
crossing other electrical cables.
UNACCEPTABLE
The existing cable run is carrying Star
Choice service and was left wrapped
around an electrical cable.
CAREFULY PLACING CABLE RUNS WILL ENSURE LONG LASTING AND
TROUBLE FREE SERVICE TO STAR CHOICE CUSTOMERS.
STAR CHOICE COMMUNICATIONS INC.
8-6
Telco IPPV Connection
Issue 5/12/02
INSTALLATION HANDBOOK
9.0
TELCO CONNECTION
FOR IPPV SERVICES
STAR CHOICE COMMUNICATIONS INC.
9-1
Telco IPPV Connection
Issue 5/12/02
9.1 DESCRIPTION
Star Choice digital satellite receivers are equipped with an internal modem for the
purpose of communication between the customer’s in-home digital satellite receiver and
Star Choice’s Head-end facility. When the digital satellite receiver is connected to a telco
line it allows for Instant-Pay-Per-View (IPPV) purchases by the customer for Pay-PerView events and also allows for the processing of charges for the Pay-Per-View (PPV)
services provided by Star Choice Communications Inc. The digital satellite receiver must
be connected to the customer’s active telephone service via a telco cord equipped with
modular RJ-11 jacks between the digital satellite receiver’s RJ-11 telco connection on the
back of the digital satellite receiver to an existing or newly installed telco jack.
Once connected and active, the customer can now order IPPV Services directly from the
remote control without having to call Star Choice Communications Inc. to activate any
PPV Services.
In most cases, there is usually an existing telco jack within a 7.6m (25 ft.) vicinity of the
digital satellite receiver. This only requires the installation of a telco “T” adapter into the
existing telco jack allowing both the digital satellite receiver and the existing telephone to
be functional from an existing single telco jack. The telco “T” adaptor and the 7.6m (25
ft.) telco cord is usually supplied and packed in the same container as the satellite
receiver.
In cases where an existing telco jack is not within 7.6m (25 ft.) or it is not suitable or safe
to leave a telco cord plugged in, the recommended alternative is to install a wireless telco
jack.
ENSURE THE FOLLOWING GUIDELINES ARE ADHERED TO:
x The satellite receiver is connected only to the customer’s telephone line that is
registered with Star Choice Communications Inc.
x Always verify the existing telephone is in working order prior to
disconnecting, to add the “T” adapter or adding new wiring and a new jack.
x When the satellite receiver is connected to the telephone line always check to
ensure the telephone is left in working order. DO NOT connect the digital
satellite receiver to Multi-party telephone services as this is illegal and the
customer could have their telephone service disconnected, as it will affect
other telephone customers connected to the same line.
STAR CHOICE COMMUNICATIONS INC.
9-2
Telco IPPV Connection
Issue 5/12/02
9.1 DESCRIPTION cont’d
x DO NOT connect the digital satellite receiver to small business or
commercial systems that have over 2 lines. In most cases, the telephone line
from the jack will terminate on a central telephone equipment system that
contains a data channel connection between the jack and the central system. In
these systems, the digital satellite receiver’s modem or the wireless telco
jack is not compatible with the telephone line.
x Be very careful when working on customer’s telephone wiring, as in today’s
environment there are many telephone customers that now have 2nd lines for
fax machines, computer Internet services and/or alarm systems. In most
residential cases, the 2nd line will utilize the 2nd pair of wires in the same
telephone-wiring run. Care must be exercised to ensure the 2nd line or the
alarm system is not disturbed.
x With recent CRTC rulings, the customer now owns and is responsible for the
inside telephone wiring back to the Telephone company’s “demarcation
point” which is usually located externally or internally at the telephone cable
entrance point to the home.
9.2 DIGITAL SATELLITE RECEIVER TELCO CONNECTION
In most cases, the digital satellite receiver can be connected to the customer’s active
telephone service using an existing telco jack. The simple addition of a telco “T” adapter
to the existing telco jack will allow both the telephone and the digital satellite receiver to
function from a single, existing telco jack. Ensure you test the telephone prior to
disconnecting the line cord from the jack and verify it is working after the “T” adapter
and the digital satellite receiver has been installed and the telephone reconnected.
Existing telephone line cord removed
from jack and installed into either side
of “T” adapter
New RJ-11 line cord from digital satellite
receiver plugs into either side of the “T”
adapter.
New telco “T” adapter
Existing telco jack and wiring.
STAR CHOICE COMMUNICATIONS INC.
9-3
Telco IPPV Connection
Issue 5/12/02
9.2 DIGITAL SATELLITE RECEIVER TELCO CONNECTION
New “T” adaptor
Existing jack
Existing
telephone
Existing telco line
THE CUSTOMER NOW PAYS TO HAVE THEIR TELEPHONE SERVICE
REPAIRED IF THE CAUSE IS WITHIN THE HOME (CUSTOMER SIDE OF THE
DEMARCATION POINT) THEREFORE IT IS CRITICAL THAT THE
TELEPHONE SERVICE IS VERIFIED TO BE WORKING PRIOR TO YOUR
DEPARTURE.
9.3 INSTALLATION OF THE WIRELESS TELCO JACK
There will be cases where an existing telco jack is not within reach of the 7.6m (25 ft.)
telco line cord or the jack is not accessible due to doorways, furniture obstructions, etc. In
these cases, a wireless telco jack installation will be required.
The wireless telco jack comes with a
transmitter Base unit, receiver Extension unit
and a 1.8m (6 ft.) telco cord equipped with
RJ11 jacks on each end. A “T” adaptor is not
required as the Base unit is equipped with 2
jacks:
x One for the existing telephone
x One for the Base unit to be plugged into
the existing jack.
The wireless telco jack features:
x Operates on a low frequency of 3.3 & 8.2 MHz over the home AC wiring.
x Up to eight (8) Extension units have been successfully tested with one (1) Base.
x It has been successfully tested at a distance of 305 wired metres (1,000 ft.).
x Has been successfully tested to operate at a baud rate in the mid 30K range.
STAR CHOICE COMMUNICATIONS INC.
9-4
Telco IPPV Connection
Issue 5/12/02
9.3 INSTALLATION OF THE WIRELESS TELCO JACK cont’d
ENSURE ALL THE GUIDELINES DOCUMENTED IN SECTION
9.1 ARE ADHERED TO.
PROCEDURE:
STEP 1: Ensure the existing telephone is working and is the correct telephone number
that belongs to the customer that is registered with Star Choice Communications Inc.
STEP 2: Plug the Base unit into an AC outlet near the existing telco jack (within 6').
NOTE: There does NOT have to be an existing telephone using the jack, however
if this is the case, the jack must be verified that it is connected to the customer’s
telephone line and is working. This can be tested with a telephone tester or by
using one of the customer’s telephone sets and plugging it into the jack. At this
point if there is dial tone you may wish to verify that it is the correct telephone
number by calling the customer’s telephone number with a cell phone or have
someone call you.
STEP 3: Unplug the customer’s telephone from the jack and plug the Base unit’s 6 ' telco
cord provided, into the existing jack and one of the jacks on the Base unit.
STEP 4: Plug the customer’s telephone into the alternate jack on the Base unit and verify
that dial tone exists by listening for dial tone with the customer’s telephone.
COMPLETED “BASE UNIT” INSTALLATION
The “base unit” has two jacks on the
side.
x One for the existing telephone
x One for the 1.8m (6 ft.) telco
cord from the existing jack.
STAR CHOICE COMMUNICATIONS INC.
9-5
Telco IPPV Connection
Issue 5/12/02
9.3 INSTALLATION OF THE WIRELESS TELCO JACK cont’d
PROCEDURE cont’d:
STEP 5: Plug the Extension unit into an AC outlet near the digital satellite receiver.
STEP 6: At this point the Extension unit should have dial tone that can be verified by
using the customer’s telephone and plugging in into the Extension unit and listening for
dial tone. If dial tone is present proceed with the STEP 6, if dial tone is not present go to
STEP 7.
STEP 6: If dial tone is present, unplug the customer’s telephone and return it to its
original location. Plug the telco cord provided with the digital satellite receiver into the
Extension unit and into the telco jack on the rear of the digital satellite receiver.
COMPLETED “EXTENSION UNIT” INSTALLATION
AT THIS POINT THE DIGITAL SATELLITE RECEIVER IS IPPV READY
NOTE: In multiple dwelling complexes the Extension unit can be tested to ensure it is
receiving the correct telephone number by unplugging the Base unit and dial tone on the
Extension unit should disappear.
STEP 7: Should dial tone NOT be present verify that dial tone is present at the Base unit
and both the Base and Extension units have power from the AC outlet. The units come
from the factory preset to a default security code that may have to be reset. To reset the
wireless telco jack system proceed to STEP 8.
STEP 8: Using a small pointed object (pen/pencil), press the recessed button on the Base
unit. The green light on the base unit will come on and remain on for 5 minutes
allowing you time to go to and program the Extension unit(s).
PROGRAMMING THE BASE UNIT
ENSURE GREEN LIGHT COMES ON AND
STAYS ON
STAR CHOICE COMMUNICATIONS INC.
9-6
Telco IPPV Connection
Issue 5/12/02
9.3 INSTALLATION OF THE WIRELESS TELCO JACK cont’d
STEP 9: Within 5 minutes of activating the program mode on the Base unit go to the
Extension unit(s) and press the recessed button. The Extension unit green light will flash
once indicating that it has programmed itself to the Base unit. If the Extension unit green
light flashes repeatedly, the Base unit is either NOT in the security programming mode
(green light on Base unit is not illuminated) or the Extension unit is too far from the Base
unit.
PROGRAMMING THE BASE UNIT
GREEN LIGHT SHOULD FLASH ONCE AND
GO OUT.
9.3.1 TROUBLESHOOTING THE WIRELESS TELCO JACK SYSTEM
If proper installation has occurred and it does not operate effectively, the following five
(5) items should be followed to determine any possible problems:
x Double check to make sure that the Base unit and Extension unit are completely
plugged in.
x Ensure the telephone outlet is operational where the Base unit is located.
x Verify dial tone at the Extension unit…if there is no dial tone try moving either
the Base, Extension unit or both to other locations.
x Reprogram units in different outlets and then move them to the desired locations.
x Replace the unit(s) with new ones to determine if either unit is defective.
If there is static in the line that may be preventing the units from operating effectively,
follow the two (2) steps below.
x Move Base/Extension units, starting with the Base, to other locations within the
home.
x Move Base/Extension units away from halogen lamps, dimmer switches,
fluorescent lights, and surge suppressors including GFI outlets.
DO NOT:
x Plug units into surge suppressor or power bar.
x Plug units into a Ground Fault Interrupter (GFI) outlet.
x Install more than one (1) Base unit per home.
x When installed into an apartment or any home sharing a common wall or
electrical system ensure the security code is reprogrammed.
STAR CHOICE COMMUNICATIONS INC.
9-7
System Grounding
Issued 5/12/02
INSTALLATION HANDBOOK
10.0
GROUNDING GUIDELINES FOR
THE STAR CHOICE SYSTEM
STAR CHOICE COMMUNICATIONS INC.
10 - 1
System Grounding
Issued 5/12/02
10.1 Grounding Policy
Grounding is an essential Safety related part for all Star Choice installations. Star
Choice Communications requires that all systems installed, be grounded to meet the
current safety standards.
The grounding must be done in compliance with Local and National Electrical Codes.
The Canadian Electric Code will normally be used unless the Local Code is stricter in
its requirements. In this case, the Local requirements will be used.
Grounding will be installed as follows:
x All systems will have the coaxial downlead(s) grounded with a grounding
block as close as possible to the grounding source.
x In most cases, dishes do not require grounding. The following two
exceptions will require the dish to be grounded as well as the coaxial
downlead.
1. When the dish is mounted on the roof and becomes the highest point on
the structure.
2. When the dish is ground mounted on a pole in an open area (away from
the home due to line-of-sight issues) such as a field. The ground wire
MUST be run back to the home for grounding (NO ground rods) to
ensure there are no ground potentials created. Using ground rods at the
dish location and structure grounding for the coaxial downlead may
create ground potential between the two grounding points.
Grounding locations in order of preference, from most desirable to least desirable:
1. Power utility ground (the bare ground wire grounding the electrical
panel)
2. Electrically conductive cold water pipe.
3. Electrical service equipment such as the hydro stack or meter base.
4. DO NOT use ground rods (new or existing).
Dish MUST BE grounded with #6AWG insulated ground
wire, as the dish is the highest point of the structure.
Dish DOES NOT require grounding, as it is NOT the
highest point of the structure.
Ground block
Meter base
STAR CHOICE COMMUNICATIONS INC.
10 - 2
System Grounding
Issued 5/12/02
10.2 The Ground Wires
The ground wire from the ground block to the selected grounding device must be
capable of carrying the rated current of the outer conductor of the coaxial cable it is
protecting, furnishing a conductive path of sufficiently low impedance. Coaxial
downlead installations, using RG6 requires, as a minimum, an insulated, copper ground
wire of a size specified in Exhibit 10.1 (below) from the ground block to the ground
source. All downlead coaxial cables from the dish will require grounding.
Insulated copper ground wire used
from ground block to the ground
source.
Ensure the ground wire insulation is
skinned back to ensure a suitable
metal bond between the ground strap
and the bare ground wire.
EXHIBIT 10.1
MINIMUM SIZE AND MAXIMUM LENGTH OF GROUND WIRE
DROP WIRE
Type
RG6
RG6 Siamese
or
two RG6 cables
on dual ground
block
Shield
Aluminum foil and
60% Aluminum
braid
Aluminum foil and
60% Aluminum
braid
STAR CHOICE COMMUNICATIONS INC.
GROUND WIRE
Length
Size
No more than 50%
of the drop length
#12 AWG
Above 50%, but not
longer than drop
#10 AWG
No more than 50%
of the drop length
#10 AWG
Above 50% but not
longer than drop
#8 AWG
10 - 3
System Grounding
Issued 5/12/02
10.3 Ground Wire Installation
Install the ground block and make the grounding connection to the downlead coaxial
cable as close to the grounding point as possible. Attach the ground wire to the
downlead coaxial cable by the use of an approved ground block device. Ensure the
proper ground strap is used to prevent oxidization between ground strap and
grounding source: “copper to copper or galvanized to galvanized”
x Copper ground strap for copper pipes
x Galvanized ground strap for galvanized metal pipes such as hydro stacks, etc.
x Galvanized steel meter pan connector for meter base grounding.
x Ground connector used to connect #4 or #6 electrical bond ground to #10/12/14
ground wire.
Copper ground strap
on copper pipe and
ground wire insulation
is skinned back.
Approved ground block
securely fastened with
screws/anchors into mortar
joints and ground wire
insulation skinned back.
STAR CHOICE COMMUNICATIONS INC.
Ground wire installed on
electrical meter base with
approved meter base
clamp.
10 - 4
System Grounding
Issued 5/12/02
10.4 Ground Wire Guidelines
Run the ground wire as straight as possible to the ground point, following mortar
grooves or joints in siding. Attach it to the building exterior every 50 cm (20 in.) with
appropriate clips (for vinyl or metallic siding) or suitable straps. Remove all paint and
other insulation from the bonding attachment point of the grounding prior to installing
the ground clamp or strap. Use only approved ground wires, with thermoplastic
insulation of appropriate colour, (green or black) which protects it from the possibility
of physical damage and ensure ground wire insulation is skinned back prior to
attaching ground wire to grounding device.
The following grounding locations are listed in order, from most desirable to least
desirable.
1. Power Utility ground conductor, the bare ground wire used for grounding the
electrical panel. (See picture to the right)
Power Utility ground
conductor #6 AWG
copper
2. Electrically conductive cold water pipe grounding electrode (structure grounding
electrode system). If the grounding wire cannot be connected before the water meter,
ensure the continuity of the ground by a bond of at least #6 AWG wire across the meter
or other insulating section. Space bonding point's 30 cm (12 in.) from the meter on
both sides to avoid damages caused by future service of the water feeding system.
NOTE:
Some domestic cold water systems do
not comply with the ground electrode
requirement. If a ground wire does not
exist between the utility electrical box
and the water pipe, the installation
technician must assume that no
complete grounding electrode system
exists. In this case, use an alternative.
STAR CHOICE COMMUNICATIONS INC.
10 - 5
System Grounding
Issued 5/12/02
10.4 Ground Wire Guidelines cont’d
3. Service equipment enclosure, or continuous metal conduit (e.g. metal power stack or
meter base). This is the preferred method of obtaining a ground in areas where a
complete grounding electrode system cannot be guaranteed.
Meter Base grounding clamps.
Keep Ground wire inside cupped
washer
The first choice location for this connection is the top rear corner of
the meter when possible or second choice is the top front corner.
Under no circumstances shall the ground clamp be installed on
the bottom corners as it prevents the utility company from
opening the meter base.
4. In pre-wired residences the choice of grounding electrode will have been made and
the ground wire placed as part of the pre-wire activity. Use the pre-wired grounding
wire to ground at cable entry. Ensure that the grounding wire is bonded to the house
ground. If the grounding wire is missing, choose a grounding location and complete the
grounding procedure as outlined above.
STAR CHOICE COMMUNICATIONS INC.
10 - 6
System Grounding
Issued 5/12/02
10.4 Ground Wire Guidelines cont’d
Star Choice does NOT accept the use of ground rods at customer locations.
x Artificial electrodes, such as driven ground rods, are NOT acceptable for
obtaining a ground. It is preferable for the downlead coaxial cable to enter
close to and be connected directly to the power utility’s ground conductor as
presented in previous guidelines #1 to #3.
x Ground rods may cause potential differences at the digital satellite receiver due
to the two grounding sources presented on the coaxial ground and the satellite
receiver chassis ground provided by the AC grounding system.
x Ground rods may cause damage if cable, gas line or buried hydro locates are
not done prior to driving in ground rods.
x Ground rods may cause safety related problems when not properly installed and
concealed.
* Avoid Ground Rods*
NEVER USE Steam, Gas, Vent or Hot water pipes as a location to ground
Star Choice systems.
Existing Ground rod
CATV ground
STAR CHOICE COMMUNICATIONS INC.
Never use
vent pipes
10 - 7
Disconnect Procedures
1st
Draft 5/12/02
1st DRAFT
INSTALLATION HANDBOOK
11.0
SYSTEM DISCONNECT
PROCEDURES
STAR CHOICE COMMUNICATIONS INC.
11 - 1
Disconnect Procedures
1st
Draft 5/12/02
11.1 DISCONNECTS – GENERAL
Before the installer removes any equipment from the premises, the installer must first
make contact with the customer and inform them of the disconnect order and request
permission to enter the property to remove the equipment listed on the work order.
Before disconnecting the customer, the technician shall determine the reason for the
customer disconnecting, and if for service related problems, determine if those
problems can be resolved and persuade the customer to keep the service. If the
disconnect is not service related and the customer still wishes to disconnect, continue
with the disconnection and removal of equipment.
“Disconnects will not be completed without a written work order”
The equipment identified on the work order must be collected at the time of the
disconnection. Depending on the type of disconnection, (refer to disconnect types below)
the dish, mounting hardware and coaxial cable may need to be removed.
A copy of the work order must be properly completed, including equipment serial
numbers and signed legibly by the installer and customer. One copy of the work order
will be left with the customer verifying that equipment has been returned to Star Choice.
Any apparent damage to the equipment must be noted on the work order and brought to
the customer’s attention, the customer may be invoiced for the repairs.
Any equipment not collected at the time of disconnect will be invoiced to the
disconnecting customer. The customer must be informed of this, at time of disconnect.
REFER TO SECTION 16.0 – DOCUMENTATION, FOR DETAILS AND
EXAMPLES ON SYSTEM DISCONNECTS
There are three types of disconnects,
1. Simple Disconnect (Receiver Only): Star Choice prefers to leave the dish,
mount and cabling in place, and tag the home as “Star Choice Ready”. The
Star Choice satellite receiver(s) and remote control(s) equipment will be
collected and a Work Order receipt for the equipment is left with the
disconnecting customer. The dish, mount and external cable will be left in
place for the next Homeowner and the disconnected equipment will be tagged
and returned to Star Choice.
2. Partial Disconnect (Receiver and Dish Only): The customer no longer
requiring Star Choice service will have the satellite receiver(s) and remote
control(s) removed. At the customer’s request the dish will also be removed.
3. Full Disconnect (Receiver, Dish and Exterior Cables): The customer no
longer requiring the Star Choice service will have the satellite receiver(s) and
remote control(s) removed. At the customer’s request the dish and exterior
cables will also be removed.
STAR CHOICE COMMUNICATIONS INC.
11 - 2
Disconnect Procedures
1st
Draft 5/12/02
11.2 SIMPLE DISCONNECT
Your first task on a disconnect work order is to consult the customer for the reason they
are terminating their Star Choice service. Be polite, professional and give the customer a
feeling that you are concerned.
If the disconnect work order was issued due to the customer moving, proceed with the
“Simple Disconnect” and remove the satellite receiver(s) and the remote control(s).
Complete the paperwork per “Section 16.0 – Documentation” and leave a copy with the
customer. The signed work order will serve as the customer’s receipt that the equipment
listed on the work order was taken by Star Choice. Ensure the customer signs the work
order. If any of the equipment listed on the work order cannot be recovered advise the
customer that they will be invoiced for the missing equipment.
If the disconnect work order was issued due to service related problems or other reasons
such as “customer user” issues, explain to the customer that you are prepared, at this
time, to investigate and repair any service related issues or spend time to educate the
customer with any user problems they may experience. Should the customer still request
the system to be disconnected, proceed after discussing the disconnection options.
Discuss the disconnection options with customer and explain the benefits of a “Simple
Disconnect”.
Star Choice prefers to leave the dish, mount and cabling in place, and tag the home as
“Star Choice Ready” however, should the customer prefer to proceed with a Partial or
Complete disconnect then follow the applicable disconnect procedure.
11.3 PARTIAL DISCONNECT
Again, your first task on a disconnect work order is to consult the customer for the
reason they are terminating their Star Choice service. By this time, it has been decided to
complete a Partial Disconnect that consists of removing the satellite receiver(s), remote
control(s) and the dish. Explain the options for dish removal to the customer - dish and
mount or dish only. Depending on the location of the dish, the removal process will
vary. Wall mounts are easily removed, however roof mounts on shingled roofs are more
complex and the procedure should be well explained to the customer. Explain to the
customer that there are two methods of dish removal on shingled roofs and they are:
1. Dish and mast only - leaving the mount foot secured to the roof and,
2. Complete dish/mount removal that will require re-sealing the roof.
Once an agreement on the removal process has been reached, follow the procedures
under the applicable sub-section:
¾11.5 Wall Mount Removal
¾11.6 Roof Mount Removal
STAR CHOICE COMMUNICATIONS INC.
11 - 3
Disconnect Procedures
1st
Draft 5/12/02
11.4 FULL DISCONNECT
Again, your first task on a disconnect work order is to consult the customer for the reason
they are terminating their Star Choice service. By this time, it has been decided to
perform a Complete Disconnect that consists of removing the satellite receiver(s), remote
control(s), dish and external wiring.
Once an agreement on the removal process has been reached, follow the procedures
under the applicable sub-section:
¾11.5 Wall Mount Removal
¾11.6 Roof Mount Removal
¾11.7 Wiring Removal
11.5 WALL MOUNT REMOVAL
Where dishes have been mounted on a vertical wall, both the dish and mount will be
removed. Once the mount is removed, the plastic anchors or bolt anchors will be removed
and the holes sealed with clear hardening silicon or approved sealant to match the colour
of the wall.
¾When removing a dish and mount from wood, remove the lag screws and seal the
hole with clear hardening silicone.
¾When removing a dish and mount from concrete or brick the process is more
complex, as in some cases it may be difficult or impossible to remove the bolt
anchors. To remove a dish and mount follow the procedure below:
Dish/Mount removal from concrete/brick:
STEP 1
¾Remove the dish from the mount and loosen the
mount mast to gain access to the mounting bolt
anchors.
LOOSEN THE 4 MAST
BOLTS FROM THE MOUNT
FOOT TO GAIN ACCESS TO
THE BOLT ANCHORS.
STAR CHOICE COMMUNICATIONS INC.
11 - 4
Disconnect Procedures
1st
Draft 5/12/02
11.5 WALL MOUNT REMOVAL cont’d
MAST REMOVED
AND BOLT
ANCHORS EXPOSED.
STEP 2
¾Put nuts back on the anchor
bolt. DO NOT screw too far as
to expose bolt threads while
leaving approx ½ " between nut
and wall.
STEP 3
¾Slightly tap the nut/anchor with a
hammer to decompress the wedge
anchor. It may be impossible to remove
the wedge anchor without decompressing
the expander sleeve and cone.
ANCHOR BOLT DESIGN
COMPRESSED ANCHOR EXPANDER
SLEEVE COMPRESSED TO SECURE
MOUNT INTO HOLE – ALSO PREVENTS
REMOVAL
TAPPING THE BOLT WILL
DECOMPRESS THE ANCHOR
SLEEVE ALLOWING FOR EASIER
REMOVAL.
STAR CHOICE COMMUNICATIONS INC.
11 - 5
Disconnect Procedures
1st
Draft 5/12/02
11.5 WALL MOUNT REMOVAL cont’d
STEP 4
¾Once the anchor has been decompressed,
use a claw hammer to pull the anchor out
as far as possible.
¾Care must be taken when applying
pressure, as the further the anchor is pulled
out, the hammer will start applying a
sideways pressure due to the roundness of
the back of the hammer and the angle of
the claw. This will cause the anchor to
wedge itself against the sides of the hole.
¾Once the anchor starts to wedge itself against the hole,
due to the angle of the pull, stop and insert a spacer
under the hammer. The spacer will change the angle of
the pulling pressure on the anchor and provide a
straight pulling pressure.
STEP 5
¾Once the anchors have been removed clean the
excess dust/material around the hole to prepare
for sealing.
STEP 6
¾Seal each hole with clear hardening Silicone.
This will prevent water from entering the face
of the brick, which may freeze and cause the
face of the brick to break off. It will also
camouflage the holes. Care must be taken not
to smear the Silicone across the face of the
brick
SEALER ON BRICK FACE
- MORE CARE REQUIRED
WHEN APPLYING SEALER
STAR CHOICE COMMUNICATIONS INC.
SEALER NEATLY
APPLIED
11 - 6
Disconnect Procedures
1st
Draft 5/12/02
11.5 WALL MOUNT REMOVAL cont’d
STEP 7
If the anchor cannot be completely removed, as shown on the far
right, it must be cut off with a hacksaw. Once the exposed portion
of the anchor has been cut off, use a hammer and punch to tap the
anchor back into the hole as far as possible to allow for the
application of the sealer.
ANCHOR COULD NOT BE COMPLETELY REMOVED.
CUT OFF EXPOSED PORTION WITH A HACKSAW AND TAP
BACK INTO HOLE THEN APPLY SEALER.
11.6 ROOF MOUNT REMOVAL
When doing a dish removal advise the customer that the recommended procedure is to
leave the mount foot on the roof. Advise the customer that it was professionally sealed
and to remove the mount may cause damage to the shingles.
Recommended Option:
MAST REMOVED AND
MOUNT FOOT LEFT IN
PLACE RESULTING IN
AN UNDISTURBED
SEAL
.
Make note on the Work Order that mount foot was left in place at the customer’s request.
Have the customer sign-off on the Work order and leave a copy of the Work Order with
the customer
Should there be any difficulty in the removal of the mount or complications with the
customer, notify the Star Choice supervisor immediately to determine the best
resolution.
STAR CHOICE COMMUNICATIONS INC.
11 - 7
Disconnect Procedures
1st
Draft 5/12/02
11.6 ROOF MOUNT REMOVAL cont’d
Mount Removal Options:
Should the customer request the mount foot to be removed, advise the customer of the
two procedures. To assist in your explanation, you may wish to show the customer some
of the following photos. Also, advise the customer that Star Choice cannot be held liable
for damaged shingles as it is impossible to remove the mount foot without leaving roof
repair marks on the shingles. Advise the customer that the repair marks may be visible,
especially on light colored shingles.
There are two methods to reseal the roof once the mast foot has been removed. Both
methods are acceptable however the decision on the method used will depend on the
colour and condition of the shingles. The two methods are:
¾Remove the mount foot and re-insert lag screws and reseal (recommended
method).
¾Remove lag screws, lift the shingle(s) and seal from the underside of shingle
(alternate method).
Should the customer wish to continue with the complete removal, have the customer sign
the work order acknowledging that the shingles cannot be left without visible repair
marks.
Foot removal procedure:
STEP 1
¾Remove the lag screws from the mount foot being
careful not to pull on the mount, as it will lift the
shingles and may cause them to crack, especially if they
are old and brittle.
STEP 2
¾Once the lag screws have
been removed, carefully pry
up the mount using a putty
knife to separate the mount
foot from the shingles.
Putty knife inserted between the foot and the shingle.
Apply gentle lifting pressure on the mast while twisting the putty knife until the
mount is separated from the shingles and is removed.
STAR CHOICE COMMUNICATIONS INC.
11 - 8
Disconnect Procedures
1st
Draft 5/12/02
11.6 ROOF MOUNT REMOVAL cont’d
STEP 3
¾Once the mount foot has been removed DO NOT attempt to
remove the excess roofing sealer as it may damage the surface of
the shingles.
DO NOT attempt to remove the excess
roof sealer.
11.6.1 ROOF RESEALING
Recommended method - Remove mount foot and re-insert lag screws and reseal
STEP 1
¾Once the foot is removed as covered in 11.7 - Steps
1 to 3, refill the screw holes with roofing tar and
replace the lag screws in the holes. Tighten the lag
screws down flush to the shingles.
STEP 2
¾Reseal over the lag
screw heads with the
roofing sealant.
STEP 3
¾Advise the Homeowner of the repair and make note on the Work Order that
mount foot was removed at customer’s request. Note the method of removal on
the Work Order and have the customer sign-off and leave a copy of the Work
Order with the customer.
STEP 4
¾Seal the end of the sealer dispenser with a short lag screw to
prevent the dispensing tube from becoming blocked with
hardened sealer.
LAG SCREW
Should there be any difficulty in the removal of the mount or complications with the
customer, notify the Star Choice Supervisor immediately to determine the best
resolution.
STAR CHOICE COMMUNICATIONS INC.
11 - 9
Disconnect Procedures
1st
Draft 5/12/02
11.6.1 ROOF RESEALING cont’d
Alternate method - Remove lag screws, lift the shingle(s) and seal from the
underside of the shingle(s).
¾Should the shingles be light in colour and they are NOT brittle, an alternate
method can be used that will not show the re-sealing work as in the previous
method.
STEP 1
¾Using a putty knife carefully lift the shingle
and prop up to expose the lag screw holes
under the shingles.
LAG SCREW HOLES EXPOSED
STEP 2
¾Apply the roofing sealant over each of the
holes under the shingle.
LAG SCREW HOLES COVERED WITH ROOFING SEALER
STEP 3
¾Apply a strip of roofing sealant along
the edge of the shingle to replace the
original sealer that was used to
prevent the shingle from being lifted
by the wind.
NEW SEALEANT APPLIED TO HOLD DOWN
ORIGINAL SEALANT USED TO HOLD DOWN SHINGLE
STAR CHOICE COMMUNICATIONS INC.
11 - 10
Disconnect Procedures
1st
Draft 5/12/02
11.6.1 ROOF RESEALING cont’d
STEP 4
¾Compress the shingle applying pressure
around the old lag screw holes and along the
edge of the shingle to re-secure the shingle.
LAG SCREW HOLES SEALED FROM UNDER THE
SHINGLE. THE SEALANT HAS PROTRUDED UP
THROUGH THE HOLE AS VISIBLE FROM THE
SMALL SEALANT BALLS ON THE SURFACE.
SHINGLE EDGE RE-SECURED TO
LOWER SHINGLE
The “recommended method” of repair is more visible than the “alternate method”,
however both methods provide an acceptable weatherproofing seal. CAUTION must be
exercised when applying the “alternate method” due to the danger of cracking older and
brittle shingles.
ALTERNATE METHOD
RECOMMENDED METHOD
STEP 5
¾Advise the homeowner of the repair and make note on the Work Order that mount
foot was removed at customer’s request. Note the method of removal on the Work
Order and have the customer sign-off and leave a copy of the Work Order with
the customer
Should there be any difficulty in the removal of the mount or complications with the
customer, notify the Star Choice Supervisor immediately to determine the best
resolution.
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Disconnect Procedures
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Draft 5/12/02
11.7 WIRING REMOVAL
STEP 1
¾If requested by the Homeowner remove all external Star Choice wiring, clips and
anchors (if applicable) from the outside of the home. Terminate the ends of the
coaxial cables that remain.
REMOVE ALL EXTERIOR
CABLE INCLUDING WIRE
CLIPS AND SCREWS.
DO NOT cut or remove wiring from the interior of the home unless requested by the
Homeowner. Make note on the Work Order if you are requested to remove any interior
wiring and have the Homeowner sign off. The interior wiring in the home is the property
of the Homeowner. Terminate coaxial cables at a convenient location close to the entry
point, as this will make it easier to reconnect the residence in the future.
STEP 2
¾Remove the plastic anchor by threading the screw partially back into the anchor
and pulling the anchor out. The colour of the plastic anchor will stand out against
the colour of the wall if not removed.
ENSURE PLASTIC ANCHORS ARE
REMOVED PRIOR TO SEALING SCREW
HOLE WIH CLEAR SILICONE
STEP 3
¾Seal each hole with clear hardening
Silicone. This will prevent water from
entering the face of the brick, which
may freeze and cause the face of the
brick to break off. It will also
camouflage the holes. Care must be
taken not to smear the Silicone
across the face of the brick
Should there be any difficulty in the removal of the exterior wiring or complications
with the customer, notify the Star Choice Supervisor immediately to determine the
best resolution.
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Troubleshooting
Tips/Procedures
Issued 5/12/02
INSTALLATION HANDBOOK
12.0
TROUBLESHOOTING TIPS
FOR STAR CHOICE SYSTEMS
STAR CHOICE COMMUNICATIONS INC.
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Troubleshooting
Tips/Procedures
Issued 5/12/02
12.1 GENERAL
THIS SECTION IS RESERVED FOR THE DISTRIBUTION AND FILING OF
TROUBLESHOOTING TIPS AND PROCEDURES.
THESE TIPS AND PROCEDURES WILL BE DISTRIBUTED ON AN “AS
REQUIRED BASIS” AS THEY ARE IDENTIFIED.
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INSTALLATION HANDBOOK
13.0
CUSTOMER EDUCATION PROCEDURES
AND
SET-UP OF THE CUSTOMER’S EQUIPMENT
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13.1 GENERAL
CONGRATULATIONS…… by now you have completed another Star Choice “Satellite”
installation.
Up to this point, you have been a certified, professional installer and now it is time to
switch hats from your installers’ hardhat to your professional Trainer’s hat.
PROFESSIONAL INSTALLER
PROFESSIONAL TRAINER
TO
ARE YOU AWARE WHO YOUR CUSTOMERS ARE?
¾You have both external and internal customers.
¾Your external customer is the one you are installing the Star Choice system for.
¾Your internal customers are the Customer Service Reps at the Activation and
Customer Care Center.
¾The way you treat ALL your customers will make you a winner in every way to
ALL your customers.
Prior to starting your customer training, verify the following.
¾Customer’s personal information such as name, address, postal code, telephone
number, etc.
¾Programming package the customer has requested – you may need to review the
various programming options and answer any questions they may have.
¾Call the Activation Center and verify account number, customer personal
information, programming package and request activation.
This will save time, as you can start your customer training while the system is receiving
the software download/activation. (Refer to Section 16 – Documentation)
REMEMBER THIS KEY POINT
A SATISFIED STAR CHOICE CUSTOMER IS THE BEST ADVERTISER, AND
THAT A DISSATISFIED CUSTOMER CAN HELP TO RUIN A CUSTOMER OR A
FUTURE STAR CHOICE CUSTOMER VIA WORD OF MOUTH.
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13.1 TRAINER TIPS
Before we get to the training procedures, lets review a few Trainer’s tips on how you
should present yourself and how to effectively train the Customer on use of their new
Star Choice system.
13.1.1 YOU – THE TRAINER
Consider the following points on how you should present yourself while training the
Customer:
¾Language – If the Customer’s first language is not the same as yours, he/she may
have difficulty understanding what you need to accomplish. This can be further
complicated by cultural expectations that can differ widely. Being aware of these
differences can help you to communicate more effectively.
x Modify your words to meet the customer’s style, but do not “talk down” to
them.
x Try to avoid jargon, phrases, acronyms or technical terms.
x Many people have a tendency to raise their voice or shout – your
Customer isn’t deaf, just has difficulty understanding you at this moment.
¾Proximity – Stand or request permission to sit near the Customer, as you will
need to show the customer the remote control as well as pass it back and forth.
North American culture usually allows a 1.5 to 2 foot distance when talking to
another and do not be surprised if you have a Customer that “hovers” over you
while you work.
¾Eye Contact – Varies from culture to culture; in North America we expect
frequent eye contact, while eye contact all the time (staring) is considered rude. In
some cultures women may not look at you directly, or they will be uncomfortable
speaking to you.
¾Gestures – Keep physical gestures to a minimum in order to avoid any
embarrassing misunderstood incidents.
¾Facial Expression – Be careful not to use facial expressions as some Customers
may take it the wrong way.
¾Physical Contact – Avoid physical contact with the Customer. In today’s
environment of abuse charges etc, it may result in accusations.
¾Overall Appearance – Keep yourself looking neat and prepare yourself prior to
entering the Customer’s home. (Comb your hair, tuck in your shirt, etc.)
OLD CHINESE PROVERB
YOU AND THE CUSTOMER AGAINST THE PROBLEM
NOT
YOU AND THE PROBLEM AGAINST THE CUSTOMER
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13.1 TRAINER TIPS cont’d
13.1.2 LISTENING – A LOST ART
Studies show that we spend about 80% of our waking hours communicating. And,
according to research, at least 45% of that time is listening. In business, listening has
often been cited as the most critical management skill.
However,
¾Most individuals are inefficient listeners.
¾Inefficient and ineffective listening is extraordinarily costly and leads to
misunderstanding.
¾Good listening can be taught.
DO NOTS of good listening:
9Jump to conclusion.
9Exhibit biases and prejudices.
9Hear only what you want to hear.
9Hear only what you expect to hear.
9Get distracted.
9Not getting or giving feedback.
9Interrupt the speaker.
9Misunderstanding words because of jargon.
HOW TO Listen:
¾Eliminate or shut out distractions.
9Stop talking; concentrate on Customer’s words.
¾Listen unemotionally.
9Listen attentively – listen beyond the tone “attitudes”.
9Do not take comments personally.
¾Ask questions.
9Clarify points you do not understand.
9Rephrase what the Customer is saying.
¾Understand the basic theme of the conversation.
9Recognize signs such as emotional state.
9Investigate your assumptions before you act – do not jump to conclusions.
¾Relate to the Customer.
9Be sensitive and empathize.
9Use listening responses.
9Be goal-oriented; help the Customer in the best way you can.
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13.1 TRAINER TIPS cont’d
13.1.3 EQUIPMENT TRAINING TIPS
Your responsibilities include showing the Customer how to use the new Star Choice
equipment. For many installers this is the best part of the job. Watch the excitement that
is generated by the Customers who previously have had limited viewing opportunities,
and now as they have a full range of programming.
MAXIMUM ENTERTAINMENT – MINIMUM EFFORT
¾You need to develop a complete understanding of the equipment so that when you
demonstrate it to the Customer it will seem very fluid and easy to use.
¾Show the Customer how to access information in more than one way, for example
using the Interactive Programming Guide (IPG) and by using the colour coded
“Theme” buttons.
¾Use more than one method of showing how equipment works. (i.e. User Guide,
diagrams and “hands on”)
¾Provide an opportunity for the Customer to try “hands on” before you leave to make
sure they understand how to use it.
¾Make sure the Customer has the toll free telephone number for the Star Choice
Customer Care Center and that they understand they can phone 24 hours a day, seven
days a week (24/7) for information on programming, account inquiries, technical
information, user assistance, etc.
Tip: Write the Star Choice Customer Care Center telephone number on the cover
of the “User Guide”
Senior Citizens and/or Non-technical Customers
¾Be patient – Physical problems for some seniors (such as vision or arthritis) may
mean they need an extra moment to get used to using the remote control.
¾Some Customers may not be used to the “high tech” equipment and feel slightly
intimidated. When demonstrating how to use, make sure you choose a language that
is appropriate to their level of understanding without “talking down” to the Customer.
¾If there are children present of a suitable age, suggest to the Customer that they are
welcome to sit-in. It is a known fact that young children these days are very adapt at
learning new things in this computer age we are in.
PROFESSIONALISM AND COURTESY
ARE TO BE DEMONSTRATED AT ALL TIMES
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13.2 EQUIPMENT TRAINING
13.2.1 GENERAL
Welcome the customer to Star Choice and tell the customer that
you are delighted to be bringing an exciting new world of satellite
television into their home. Advise the customer that you are going
to spend the next 20 to 30 minutes or longer if required, to
demonstrate how simple – “SATELLITE” is to use.
REMEMBER
BE PROFESSIONAL
DO NOT LOSE
YOUR PATIENCE
13.2.2 HANDOUTS
Prior to starting your training session hand the Customer the “Welcome To Star Choice”
handout.
Suggest to the Customer that she/he may wish to have a pen to make notes as you
demonstrate to the Customer on how to use the Star Choice system.
Before starting your training session briefly review the
handout and stress the following items:
¾Page 5 - IPPV connection.
¾Pages 6,7 – Screen functions.
¾Pages 8,9 – Channel numbers.
¾Page 9 - Remote Control flip-out with a description for
each button.
¾Page 10 – INFO channel and website access
¾Page 12 – Billing explanation
¾Page 14 – Basic troubleshooting prior to calling the
Customer Care center.
¾Page 15 – Terms of Service Agreement
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13.2 EQUIPMENT TRAINING cont’d
13.2.3 TRAINING
STEP 1
¾Program the remote control to operate the TV and VCR (if
applicable). Show the Customer Section 3 in the User Guide
and demonstrate the two methods of programming the remote
control.
¾Explain the various functions of the remote control and once
the overview is completed, proceed with the demonstration.
¾Turn all equipment OFF.
STEP 2
¾Explain the difference between “Infra Red” (IR) remote controls versus UHF
remote controls and the importance of line-of-sight for IR remote controls.
INFRA RED
INFRA RED
UHF
WALL
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13.2 EQUIPMENT TRAINING cont’d
13.2.3 TRAINING
STEP 3
¾Turn on the TV set and then the Star Choice receiver with the Star Choice remote
control.
¾Explain how the Star Choice system is connected to the TV set and demonstrate
how to obtain the proper “Input” on the TV set.
¾Once a picture is obtained proceed with the balance of the demonstration and
refer to the handouts (as required), where the information can be located.
There is no set procedure to demonstrate all the capabilities of the Star Choice system,
however, the following is a recommended minimum that should be shown to the
Customer.
Customer training IS MANDATORY and should include the following instructions:
1. Turning the system on and off.
2. Locating the Options Menu.
3. Navigating around the Options Menu.
4. Locating the Interactive Program Guide (IPG).
5. Selecting a program.
6. Selecting program “Info”.
7. Ordering an IPPV event.
8. Checking IPPV purchases.
9. How to set up a “Favorite Channel” guide.
10.How to set “Parental Control” locks for certain types of viewing and where to find
them in the manual.
11.Setting TV and VCR codes. They may need re-entering after replacing batteries in the
hand held remote control unit. Show them again the two methods and where to
find the instructions in the User Guide.
12.How to record a movie if a VCR is present, by use of the timers or selecting from the
IPG.
13.Checking the signal status.
14.The Table of Contents in the front of the User Manual to enable the customer to
locate specific functions of the Star Choice system.
15.Remind the Customer to cancel their existing provider service to avoid future
billing.
REMEMBER a customer that does not understand how the system works or gets
frustrated will only call the Star Choice Customer Care Center line for assistance or if the
customer is too frustrated they may request the system be disconnected and removed
because they think the system does not work properly.
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13.3 COMMON AUDIO/VIDEO TERMS
As you gather information about the newer TV sets, home theater systems and HDTV
you will likely come across some terminology that may be alien. Prior to the next section
on home equipment wiring configurations here is a brief Glossary to help you with some
common terms in alphabetical order that may be referred to.
AC-3
The 5.1-channel sound system specified in the Standard for Digital-HDTV. Also known
as “Dolby Digital”, AC-3 delivers DC-quality digital audio and provides five fullbandwidth audio channels for front left, front right, center, surround left and surround
right speakers plus an LFE (low frequency effect) subwoofer, for a total of 5.1 channels.
A/D
Analog to digital conversion (or converter). Used at transmission end of broadcast.
Analog TV
Analog TV is the NTSC Standard for traditional television broadcasts. Analog signals
vary continuously, representing fluctuations in color and brightness.
Artifacts
Unwanted visible effects in the picture created by disturbances in the transmission or
image processing, such as “edge crawl” or “hanging dots” in analog pictures, pixelation
in digital pictures.
Aspect Ratio
Refers to the width of a picture relative to its height. If an NTSC picture is 4 feet wide, it
will be 3 feet high; thus it has a 4:3 aspect ratio. HDTV has a 16:9 aspect ration.
Component Video
The output of a video device (such as the Star Choice HDTV Decoder), or the input of a
DTV receiver or monitor consisting of 3 primary color signals: red, green and blue that
together convey all necessary picture information. With current consumer video products,
the 3 component signals have been translated into luminance (Y) and two color
difference signals (Pb, Pr), each on a separate wire.
Composite Video
An analog, encoded video signal (such as NTSC) that includes vertical and horizontal
synchronizing information. Since both luminance (brightness) and chrominance (color)
signals are encoded together, only on a single connection wire is needed. (I.e. yellow
cable on the RCA cable).
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13.3 COMMON AUDIO/VIDEO TERMS cont’d
D/A
Conversion of digital to analog signals. The device is also referred to as DAC (D/A
converter). In order for conventional analog television technology to display the digitally
transmitted signal received on the Star Choice satellite receiver, the data must be decoded
first and converted to an analog signal.
DBS
Abbreviation of “Digital Broadcast Satellite” – refers to digital TV transmissions via
satellites such as Star Choice.
DTV
Abbreviation of “Digital Television” - refers to all formats of digital television, including
high definition television (HDTV) and standard definition television (SDTV).
HDTV
The generally agreed upon definition of HDTV is approximately twice the vertical and
horizontal picture display resolution of today’s NTSC TV, which essentially makes the
picture twice as sharp. HDTV also has a screen ratio of 16:9 as compared with most of
today’s TV screens, which have a screen ratio or 4:3. HDTV offers reduced motion
artifacts (i.e. ghosting, dot crawl), and offers 5.1 independent audio channels of CDquality stereo sound, also referred to as AC-3.
Interlaced Scanning
In a television display, interlaced scanning refers to the process of assembling a picture
from a series of electrical (video) signals. The “standard” NTSC system uses 525
scanning lines to create a picture (frame). The frame/picture is made up of two fields: The
first field has 262.5 odd lines (1,3,5…) and the second field has 262.5 even lines
(2,4,6…). The odd lines are scanned (or painted on the screen) in 1/60th of a second and
the even lines follow the next 1/60th of a second. This presents an entire frame/picture of
525 lines in 1/30th of a second. (Note: Check the back of the Star Choice HDTV Decoder
where the Video Format Selector Switch is located – 1080i refers to 1080 lines of
resolution that are interlaced)
Letterbox
The term letterbox is used to describe the way a 16:9 aspect ratio image is displayed on a
4:3 aspect ratio screen, where the black areas are visible above and below the image.
Native
HDTV ready displays will display video in whatever screen format is broadcast (i.e.
480p, 720p, 1080i)
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13.3 COMMON AUDIO/VIDEO TERMS cont’d
NTSC
National Television Standards Committee responsible for developing Standards for
“traditional” Analog TV, prior to Digital-HDTV.
Progressive Scanning
In progressive scanning, typically used with VGA computer monitors, all the horizontal
lines are “painted” on the screen at on time. Adopted DTV formats include both
interlaced and progressive broadcast and display methods. (Note: Check the back of the
Star Choice HDTV Decoder where the Video Format Selector Switch is located – 480p
and 720i refers to 480 and 720 lines of resolution that are progressively scanned)
Resolution
Is the density of lines and dots per line that make up a visual image. Usually, the higher
the numbers, the sharper and more detailed the picture will be. In terms of DTV,
maximum resolution refers to the number of horizontal scanning lines multiplied by the
total number of pixels per line. Called pixel density.
S-Video
Separated video is an encoded video signal that separates the brightness from color data.
S-video can greatly improve the picture when connecting to any high quality video
source such as a Star Choice satellite receiver or DVD.
SDTV
Standard Digital Television (SDTV) refers to Digital transmissions with 480-line
resolution, either interlaced or progressive scanned formats. SDTV offers significant
improvement over today’s conventional NTSC picture resolution, similar to comparing
DVD quality to VHS, primarily because the digital transmission eliminates snow and
ghosts, common with current NTSC analog format. However, SDTV does not come close
to HDTV in both video and audio quality.
UHF, VHF
Ultra high frequency, the range used by TV channels 14 through 69 and very high
frequency, the range used by TV channels 2 through 13.
Y, Pb, Pr
The most advanced method for interconnecting decoded video data. Generally used
where a digital TV signal source is used. Preferred connection for High Definition TV
signals; enables superior quality in transmitted picture. The video signal is separated into
its component parts brightness and color differentials.
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13.4.1 INTERCONNECTION CABLES
RF COAXIAL CABLE
RF COAXIAL CABLE
RF COAXIAL CABLE
“F” TYPE SCREW-ON
CONNECTOR
“F” TYPE PUSH-ON
CONNECTOR
RECOMMENDED
DO NOT USE
¾Replace ALL push-on type cables due to their frequent cause of problems.
¾Provides good picture and good non-stereo audio quality.
RCA AUDIO/VIDEO CABLES (COMPOSITE VIDEO)
¾Red RCA cable is for “Right side” audio channel.
¾White RCA cable is for “Left side” audio channel.
¾Yellow RCA cable is for “Composite” video.
¾For mono audio devices use the red audio cable.
¾Provides better picture and stereo audio quality.
***RECOMMENDED CONNECTION BY STAR CHOICE INSTALLERS***
S-VIDEO CABLE
¾S-video cable carries ONLY the video signal.
¾RCA audio cables are also required.
¾Best video quality and stereo audio.
¾Separated video is an encoded video signal that separates the
brightness from color data. S-video can greatly improve the
picture when connecting to any high quality video source such
as a Star Choice satellite receiver or DVD.
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13.4.1 INTERCONNECTION CABLES cont’d
COMPONENT VIDEO CABLES
¾The most advanced method for interconnecting decoded
video data. Generally used where a digital TV signal
source is used. Preferred connection for High Definition
TV signals; enables superior quality in transmitted picture.
The video signal is separated into its component parts
brightness and color differentials.
¾The output of a video device (such as the Star Choice HDTV Decoder), or the
input of a DTV receiver or monitor consisting of 3 primary color signals: red,
green and blue that together convey all necessary picture information. With
current consumer video products, the 3 component signals have been translated
into luminance (Y) and two color difference signals (Pb, Pr), each on a separate
wire.
MULTIMEDIA PORT (MMAP) CABLE
¾The MMAP cable connects the Star Choice receiver High Speed
Data Output to the High Speed Data Input on the HDD-200 High
Definition Decoder.
¾This connection is required for HDTV.
¾The generally agreed upon definition of HDTV is approximately
twice the vertical and horizontal picture display resolution of
today’s NTSC TV, which essentially makes the picture twice as sharp. HDTV
also has a screen ratio of 16:9 as compared with most of today’s TV screens,
which have a screen ratio or 4:3. HDTV offers reduced motion artifacts (i.e.
ghosting, dot crawl), and offers 5.1 independent audio channels of CD-quality
stereo sound, also referred to as AC-3.
DOLBY DIGITAL CABLE (AC-3)
¾The 5.1-channel sound system specified in the Standard for DigitalHDTV. Also known as “Dolby Digital”, AC-3 delivers DC-quality
digital audio and provides five full-bandwidth audio channels for front
left, front right, center, surround left and surround right speakers plus
an LFE (low frequency effect) subwoofer, for a total of 5.1 channels
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13.5 EQUIPMENT COFIGURATIONS
13.5.1 GENERAL
There is nothing else to say but “WHAT A RAT’S NEST”, when you view the back of a
fully connected Home Theater System.
HOME THEATER SYSTEM
STAR CHOICE “HDTV” SYSTEM
STAR CHOICE 405 HIGH
DEFINITION SATELLITE
RECEIVER
STAR CHOICE HDD201
HIGH DEFINITION
DECODER
HOME THEATER SYSTEM
The above illustrations clearly show the complex in-home wiring configurations involved
with home theater systems involving HDTV. In some cases, home theater/audio
professionals install these types of systems. You are only expected to connect the video
and audio from the Star Choice equipment into the HDTV inputs.
There may be cases where you or the Customer does not have the necessary cables to
interface with the wide range of home entertainment equipment available today and as a
Star Choice installer you are not expected to.
At this point, advise the Customer that you will install the basic HDTV installation and
they will be responsible for completing a fully installed home theater system. Explain to
the Customer that you could spend hours reading user manuals to familiarize yourself
with their equipment that you may never see again.
Your Star Choice Supervisor will establish installation policies for high-end systems.
The next few sub-sections provide wiring configurations and notes starting from the
basic system and builds up to a basic HDTV system.
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13.5 EQUIPMENT COFIGURATIONS cont’d
13.5.2 BASIC TV SETUP (RF/VHF VIDEO)
This setup is a basic connection and is NOT recommended, however there may be an
installation where the Customer’s TV set only has an RF coax connection.
NOTES:
¾Only connection available due to restricted TV input – RF only.
¾TV set MUST be tuned to channel 3 or 4 to match selection on satellite receiver.
¾This RF connection provides the good quality video and non-stereo audio.
ENSURE TV SET IS TUNED TO THE SAME CHANNEL
SELECTED ON THE SATELLITE RECEIVER. (3 OR 4)
Off-AIR ANTENNA/CABLE INPUT
COAX
13.5.3 BASIC TV/VCR SETUP (RF/VHF VIDEO)
NOTES:
¾Same as above.
Off-AIR ANTENNA/CABLE INPUT
COAX
ENSURE TV SET AND VCR ARE TUNED TO THE SAME CHANNEL
SELECTED ON THE SATELLITE RECEIVER. (3 OR 4)
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13.5 EQUIPMENT COFIGURATIONS cont’d
13.5.4 AUDIO/VIDEO TV/VCR SETUP (COMPOSITE VIDEO)
The following installation will be the most common installation for the next few years
and is the recommended installation for Star Choice installers.
Most TV sets and VCRs today have the A/V inputs therefore why would you install a
basic RF type coax system when you have just installed a Digital Satellite System. The
Customer is entitled to the Star Choice recommended A/V composite video installation
that provides superior quality video and stereo audio when compared to a basic RF
installation.
Recommended Star Choice Satellite Installation
OFF-AIR ANTENNA/CABLE (OPTIONAL)
TUNE TV INPUT TO MATCH
INPUT USED. (L1 OR L2)
NOTES:
¾Set VCR input to “L1” or “VIDEO”.
¾Set TV to match the connected “INPUT” used. (i.e. VIDEO 1 or 2).
¾If the Customer has an “off-air” or “cable” input then you will be required to
install the coax cables between the satellite receiver and the TV set or the satellite
receiver and the TV set and VCR.
o
OPTION 1: Turn satellite off and select channels with TV set.
o
OPTION 2: Turn off satellite, set TV to channel 3 or 4 and select the
channel with the VCR. Allows recording of off-air or
cable channels.
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13.5 EQUIPMENT COFIGURATIONS cont’d
13.5.5 S-VIDEO TV/VCR SETUP
OFF-AIR ANTENNA/CABLE (OPTIONAL)
TUNE TV INPUT TO MATCH
INPUT USED. (S-VIDEO)
NOTES:
¾Set VCR input to “S-VIDEO”.
¾Set TV input to “S-VIDEO”.
¾CAUTION – The S-VIDEO cable ONLY carries the video signal; the two
RCA audio cables MUST be installed to provide the audio signals.
OPTION FOR AN EXTERNAL OFF-AIR ANTENNA OR CABLE INPUT
¾If the Customer has an “off-air” or “cable” feed then you will be required to
install the coax cables between the satellite receiver and the TV set or between the
satellite receiver and the TV and VCR.
o
OPTION 1: Turn satellite off, set TV input to UHF/VHF
channel option and select channels with TV set.
o
OPTION 2: Turn off satellite, set TV and VCR to UHF/VHF
channel option, set TV to channel 3 or 4 and select the
channel with the VCR. This option allows for recording
off-air and/or cable channels.
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13.5 EQUIPMENT COFIGURATIONS cont’d
13.5.6 S-VIDEO TV/VCR SETUP WITH 2ND TV
OFF-AIR ANTENNA/CABLE (OPTIONAL)
2ND TV
SPLITTER
MAIN TV
TUNE TV INPUT TO MATCH
INPUT USED. (S-VIDEO)
NOTES:
¾Set VCR input to “S-VIDEO”.
¾Set TV input to “S-VIDEO”.
¾CAUTION – The S-VIDEO cable ONLY carries the video signal; the two
RCA audio cables MUST be installed to provide the audio signals.
OPTION FOR AN EXTERNAL OFF-AIR ANTENNA/CABLE INPUT WITH 2ND
TV SET.
¾For “off-air” or “cable” viewing install coax cables and a “splitter” between the
satellite receiver and the two TV sets or install the “splitter” at the output of the
VCR if recording of off-air/cable channels is required.
o
OPTION 1: Turn satellite off, set TV input to UHF/VHF
channel option and select channels with TV set.
o
OPTION 2: Turn off satellite, set TV and VCR to UHF/VHF
channel option, set TV to channel 3 or 4 and select
channel with the VCR.
Depressing the “SOURCE” button on the Star Choice satellite remote control will
leave the satellite viewing on the MAIN TV set and switch the 2ND TV set to offair/cable viewing providing an option of having alternate viewing on the 2nd TV set
without interrupting the MAIN TV set satellite feed.
STAR CHOICE COMMUNICATIONS INC.
13 - 18
Customer Education
and Home Set-Up
Reviset 22-07-03
13.5 EQUIPMENT COFIGURATIONS cont’d
13.5.7 HDTV SET-UP
OPTIONAL COMPOSITE
VIDEO OUTPUT FOR
NON-HDTV VIEWING
S-VIDEO OR COMPOSITE VIDEO
MMAP HIGH
SPEED DATA
CABLE
1
2
TO SURROUND
SYSTEM DOLBY
DIGITAL INPUT
COMPONENT
CABLES
OPTIONAL COMPOSITE
VIDEO INPUT FOR
NON-HDTV VIEWING
SWITCH NOTES:
1
GBR/YPbPr SWITCH - The vast majority of consumer HDYV-ready displays use the componentvideo connection, so for almost everyone “YPbPr” is the right setting.
VIDEO FORMAT SWITCH – The video format switch lets you choose between 1080i, 720p, 480p
or Native that is set to match the input capability of the HDTV. A few HDTV-ready displays will
display video in whatever screen format that is broadcast; for these “Native” is the correct setting. The vast
majority of CRT-based (Picture tube) display HDTV-ready displays, both rear-projection and direct-view
TVs, accept 1080i input, so 1080i is the correct setting. Flat panel plasma and LCD HDTV-ready displays
are designed for 720p input. There are also flat-panel standard-definition displays that will show highdefinition pictures but not in full high-definition format; 480p is the correct setting for these displays.
2
STAR CHOICE COMMUNICATIONS INC.
13 - 19
Customer Education
and Home Set-Up
Reviset 22-07-03
13.5 EQUIPMENT COFIGURATIONS cont’d
13.5.7 HDTV SET-UP
TIPS:
¾The HDD200 series decoder contains General Instrument’s (GI) proprietary
technology that is only compatible with GI products that are based on the
“DigiCipher II” technology. These products include Star Choice satellite
receivers, GI digital cable boxes and the C-Band satellite 4DTV receiver.
¾S-VIDEO cables DO NOT carry audio signals therefore; two separate audio
cables MUST be installed with the S-VIDEO cable.
¾COMPONENT VIDEO high definition video cables DO NOT carry audio signals
therefore; two separate audio cables MUST be installed.
¾VCRs CANNOT record high definition video (HDTV) broadcasts therefore; a
COMPOSITE or S-VIDEO connection with two audio cables must be installed.
¾Some HDTV customers have complained of “ghosting” on the screen – this
source cannot be bad reception as it is not possible in digital transmission. The
cause is most likely the last 3-5 feet of cable feeding the TV that will likely be a
poor connection or poor quality cable. Another source can be poor or no
grounding i.e. missing third “ground” prong on the power cord.
¾TV SETS (TYPICALLY FOUR TYPES):
o Analog TV set – conventional TV set.
o Digital-ready TV set – also referred to as SDTV sets. These TVs are
normally 480p displays with an analog tuner (for normal channels 2
through 83) built in. They have a maximum resolution of low 480p SD
resolution, which eliminates the HD resolutions and makes them
essentially useless in the future of HDTV viewing.
o HDTV-ready set – These are essentially “computer monitors” able to
display 1080i/p resolution in the 16:9 aspect ratio. They may or may not
have analog tuners built in.
o Integrated HDTV set – These sets have a digital tuner for broadcast DTV
signals integrated into the HDTV display.
13.5.8 OPTIONAL HDTV SET-UP FOR REGULAR BROADCASTS
There are two ways to handle video from regular (non-HDTV) channels.
Video Method 1:
¾Connect the S-VIDEO cable from the satellite receiver S-VIDEO output to the SVideo input on the HDTV set.
¾Switch the TV set to the S-VIDEO input when watching regular broadcasts and
switch the TV set input to the component-video when watching high-definition
broadcasts.
¾
STAR CHOICE COMMUNICATIONS INC.
13 - 20
Customer Education
and Home Set-Up
Reviset 22-07-03
13.5 EQUIPMENT COFIGURATIONS cont’d
13.5.8 OPTIONAL HDTV SET-UP FOR REGULAR BROADCASTS cont’d
Video Method 2:
¾Connect the S-VIDEO cable from the satellite receiver to the S-Video input on
the HD decoder.
¾This method allows the use of the COMPONENT VIDEO input on the HDTV set
for viewing both types of broadcasts.
¾This method is easier for day-to-day use but the video quality on regular
broadcasts is not as good as Method 1.
Audio Method 1 (Non-digital):
¾If connecting to an older stereo surround receiver without digital audio, or using
the TV’s internal sound system, connect the two audio RCA output jacks on the
satellite receiver to the corresponding input jacks on the HD decoder (arrows
pointing in).
¾Connect the HD decoder audio output jacks (arrow pointing out) to the stereo,
surround sound or TV set audio input jacks.
¾If watching regular channels on the TV S-VIDEO input connect the audio output
from the satellite receiver to the audio input jacks associated with the S-Video
input on the TV or audio receiver.
Audio Method 2 (Digital):
¾If connecting to a digital surround receiver, connect an optical cable from the
optical output on the satellite receiver to the optical input on the digital surround
sound system.
STAR CHOICE COMMUNICATIONS INC.
13 - 21
Approved Parts List
Revised 22-07-03
INSTALLATION HANDBOOK
14.0
APPROVED PARTS LIST
STAR CHOICE COMMUNICATIONS INC.
14 - 1
Approved Parts List
Revised 22-07-03
14.1 GENERAL
All hardware and material required to successfully install Star Choice satellite systems will be
supplied or approved by Star Choice Communications. Exhibit 14.1 on page 3 and 7 is the order
form (Inventory Re-order Form) lists all APPROVED hardware and material provided by Star
Choice.
Any deviation or substitution of the hardware and material approved by Star Choice MUST be
approved in writing by the Star Choice Installation Team prior to its use.
To PROVIDE and MAINTAIN a quality product and service to Star
Choices’ valued Customers, ONLY Star Choice Communications
standardized and approved material will be used on ALL Star Choice
installations.
The following exhibit and attachments containing the APPROVED hardware and material will be
continuously monitored and updated for additions, improvements and upgrades, as required.
The Star Choice Installation Team is always looking for ways to improve the installation process
or to assist installers and their Contractors in their installation duties and welcomes any
suggestions or ideas for improvement. Simply contact one of the Installation Supervisors to
discuss your idea or suggestion.
STAR CHOICE COMMUNICATIONS INC.
14 - 2
Approved Parts List
Revised 22-07-03
EXHIBIT 14.1
PAGE 1 OF 5
INVENTORY RE-ORDER FORM – HARDWARE/MATERIAL APPROVED BY STAR CHOICE
STAR CHOICE COMMUNICATIONS INC.
14 - 3
Approved Parts List
Revised 22-07-03
EXHIBIT 14.1
PAGE 2 OF 5
INVENTORY RE-ORDER FORM – HARDWARE/MATERIAL APPROVED BY STAR CHOICE
STAR CHOICE COMMUNICATIONS INC.
14 - 4
Approved Parts List
Revised 22-07-03
EXHIBIT 14.1
PAGE 3 OF 5
INVENTORY RE-ORDER FORM – HARDWARE/MATERIAL APPROVED BY STAR CHOICE
STAR CHOICE COMMUNICATIONS INC.
14 - 5
Approved Parts List
Revised 22-07-03
EXHIBIT 14.1
PAGE 4 OF 5
INVENTORY RE-ORDER FORM – HARDWARE/MATERIAL APPROVED BY STAR CHOICE
STAR CHOICE COMMUNICATIONS INC.
14 - 6
Approved Parts List
Revised 22-07-03
EXHIBIT 14.1
PAGE 5 OF 5
INVENTORY RE-ORDER FORM – HARDWARE/MATERIAL APPROVED BY STAR CHOICE
STAR CHOICE COMMUNICATIONS INC.
14 - 7
Legacy Equipment Tips
Issued 5/12/02
INSTALLATION HANDBOOK
15.0
INSTALLATION AND TECHNICAL TIPS FOR THE
LEGACY EQUIPMENT INSTALLED PRIOR TO THE
QUAD LNB SYSTEMS
STAR CHOICE COMMUNICATIONS INC.
15 - 1
Legacy Equipment Tips
Issued 5/12/02
15.1 GENERAL
THIS SECTION IS RESEVED FOR
INSTALLATION AND TECHNICAL TIPS FOR THE LEGACY EQUIPMENT
INSTALLED PRIOR TO THE QUAD LNB SYSTEMS
UPDATES WILL BE ISSUED ON AN “AS REQUIRED” BASIS
STAR CHOICE COMMUNICATIONS INC.
15 - 2
Documentation
Revised 22-07-03
INSTALLATION HANDBOOK
16.0
ADMINISTRATIVE PROCEDURES AND FORMS
“PAPERWORK”
STAR CHOICE COMMUNICATIONS INC.
16 - 1
Documentation
Revised 22-07-03
16.1 GENERAL
The documentation process for the installation of a Star Choice customer is as much a
part of an installation as mounting the dish. To provide the customer with the best
possible service, all documentation required must be completed and submitted promptly
and accurately.
Paperwork may seem unimportant, however Customer service records are developed in
the Customer Care Center and they MUST reflect exactly what was installed, what
programming package the Customer ordered and ultimately the Customer’s personal
information MUST be verified and accurately recorded for billing and future service
work. This information must be verified with the Customer Care Center upon completion
of the installation.
The current documentation presented is limited, however as time goes on and the need
for additional documentation grows it will be added as required via future issues of this
section.
The following EXHIBITS outline the documentation and the proper format for their
completion and the importance of documenting installation notes.
INDEX OF EXHIBITS
¾16-1
Satellite Installation Checklist
Page 5
¾16-2
Installation Inspection
Page 6
STAR CHOICE COMMUNICATIONS INC.
16 - 2
Documentation
Revised 22-07-03
16.2 SATELLITE INSTALLATION CHECKLIST
Completion of this document is essential to both the Customer and Star Choice to have an
accurate record of what they agreed to purchase, what was installed and the terms and
conditions of that purchase. It is also essential that the completed work order be legible
and returned to Star Choice and a copy left with the Customer.
The information is also used to record installation signal levels that will be used by the
Customer Care Center for initial troubleshooting procedures should the Customer call for
service problems. It is also used by the Star Choice Supervisor/Inspector on any future
dealings with the Customer.
Star Choice Reference:
¾Account #.
¾Installation Date.
Customer Information:
¾Name.
¾Address.
¾Home telephone number and daytime contact number.
Satellite Installation Completion Checklist:
¾Check ALL applicable items pertaining to the installation.
¾Ensure the EbNo levels are documented for future reference
¾Installer comments. ***Refer to Installer Comments on next page***
Installer & Customer Sign Off:
¾Ensure that the Customer or a responsible person signs-off and also advise the
person signing off that they are also acknowledging the notes documented in
the Installer Comments section.
Changes to the Work Order:
¾The Customer may change their mind on the products and service they initially
ordered. If the Work Order does not reflect what the customer has agreed to
purchase from Star Choice, the changes must be identified on the Satellite
Installation Checklist. These changes must be made prior to the Customer signing
off.
STAR CHOICE COMMUNICATIONS INC.
16 - 3
Documentation
Revised 22-07-03
16.2 SATELLITE INSTALLATION CHECKLIST cont’d
Installer Comments
This is a very important area for the installer. Here, is where the installer can make any
notations about the condition of the installation, any damage to property prior to
installation or what the Customer would or would not let them do. If this area is not
completed and the Customer signed off, the Installer (Star Choice) may be accepting
responsibility for any damage reported to Star Choice after the installation
.
Example 1: Here is where the installer would note that the roof of this home has
heavy wind damage and a damaged valley before the install was done. By
making this note, the Customer is aware that the roof is in poor shape, and
if it leaks in the near future they will know it is not a result of the Star
Choice installation.
Example 2: If the installer had to run cable along the side of the house and the
Customer did not want to pay to have it buried and told the Installer they
would bury it themselves. This would be noted here and signed by the
customer to protect Star Choice of any legal action by the Customer
should someone trip on the cable and the Customer tries to sue Star
Choice for leaving the cable on the ground.
Example 3: There was a partial line-of-sight blockage due to trees and the location of
the dish could not be changed and the Customer indicated that they would
look after the trimming or cutting down the trees. This will alleviate Star
Choice from any responsibility of tree maintenance or moving the dish at
Star Choices’ expense at a later date.
Document any issues/concerns at the time of the installation – it does not protect
Star Choice if you only advise your Supervisor.
These notes MUST be made BEFORE the customer signs the Satellite
Installation Checklist accepting the work and acknowledging the Installer
Comments. A copy of the competed and signed checklist MUST be left with the
customer and advise them that they should retain their copy for future
reference.
STAR CHOICE COMMUNICATIONS INC.
16 - 4
Documentation
Revised 22-07-03
EXHIBIT 16-1
Completed Satellite Installation Checklist
VERY
IMPORTANT
AREA FOR YOUR
NOTES – in this
example to explain
cables left laying on
the ground.
STAR CHOICE COMMUNICATIONS INC.
16 - 5
Documentation
Revised 22-07-03
16.3 INSTALLATION INSPECTION
Star Choice is committed to installation excellence and good Customer relations,
as this will go a long way in making Star Choice the consumer’s 1st choice when
it comes to choosing their satellite/entertainment provider.
To ensure satellite installations are done to Star Choice standards, Installation
Inspectors will be selecting completed installations on a random basis to ensure
that Star Choice installation standards and installer conduct are being adhered
to.
Exhibit 16-2 is a sample of the inspection form that will be used by the Star
Choice Installation Inspector.
EXHIBIT 16-2
Installation Inspection
STAR CHOICE COMMUNICATIONS INC.
16 - 6
Documentation
Revised 22-07-03
STAR CHOICE COMMUNICATIONS INC.
16 - 7
Work Codes
Revised 22-07-03
INSTALLATION HANDBOOK
17.0
COMPLETION WORK CODES FOR
INSTALLS AND SERVICE
STAR CHOICE COMMUNICATIONS INC.
17 - 1
Work Codes
Revised 22-07-03
17.1 GENERAL
The following “CNT Codes” will be used by ALL installers when completing the
Work Orders that have been assigned.
EXHIBIT 17-1
CNT Codes - Service
STAR CHOICE COMMUNICATIONS INC.
17 - 2
Work Codes
Revised 22-07-03
17.2 GENERAL
The following “CNT Codes” will be used by ALL installers when completing the
Service Orders that have been assigned.
EXHIBIT 17-2
CNT Codes - Service
STAR CHOICE COMMUNICATIONS INC.
17 - 3
Plex Construction
Issued 22-07-03
INSTALLATION HANDBOOK
18.0
THIS SECTION RESERVED FOR PLEX
CONSTRUCTION REFERENCE MATERIAL
STAR CHOICE COMMUNICATIONS INC.
18 - 1
Marketing and Sales
Promotions
Issued 5/12/02
INSTALLATION HANDBOOK
19.0
THIS SECTION RESERVED FOR THE INSTALLER
TO FILE MARKETING AND SALES PROMOTIONS
FOR FUTURE REFERENCE
STAR CHOICE COMMUNICATIONS INC.
19 - 1
Technical Bulletins
Issued 5/12/02
INSTALLATION HANDBOOK
20.0
THIS SECTION RESERVED FOR THE INSTALLER
TO FILE TECHNICAL BULLETINS, NOTICES,
MODIFICATIONS, ETC.
STAR CHOICE COMMUNICATIONS INC.
20 - 1
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