User Manual © MCA Systems Inc.

User Manual © MCA Systems Inc.
1
TM
User Manual
© MCA Systems Inc.
© 2010-2014 MCA Systems Inc. - CPT copyright American Medical Association. All rights reserved. - Applicable FARS /DFARS Restrictions Apply to Government Use.
2
TABLE OF CONTENTS
Introduction ...................................................................................................................................................................8
About CodeHERO ......................................................................................................................................................8
About MCA Systems Inc ............................................................................................................................................8
Overview of features .....................................................................................................................................................9
Purpose .....................................................................................................................................................................9
Complex Census Management ..................................................................................................................................9
Revenue Cycle Optimization .....................................................................................................................................9
Enterprise-Grade Interface Engine ............................................................................................................................9
Practice Management Interface .........................................................................................................................10
Billing Export Interface ........................................................................................................................................10
Hospital System Interface ...................................................................................................................................10
Integrated Messaging ..............................................................................................................................................10
Security ....................................................................................................................................................................10
Reporting, Analytics and Administrative Features ..................................................................................................10
Practice Setup and Management ................................................................................................................................11
Logging In the First Time .........................................................................................................................................11
Navigation Basics.....................................................................................................................................................12
Administrative Workflow ........................................................................................................................................13
Practice Settings ......................................................................................................................................................14
Editing Practice Settings......................................................................................................................................14
Managing Custom Fields .....................................................................................................................................15
Interface Settings ................................................................................................................................................16
SMS Settings .......................................................................................................................................................17
Creating and Managing Users .................................................................................................................................18
User Types and Roles ..........................................................................................................................................18
Assign User ID and Password ..............................................................................................................................20
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Creating and Managing Service Locations ..............................................................................................................21
Managing Practitioners ...........................................................................................................................................22
Linking Physicians to a Practice Management Scheduling Program ...................................................................23
Rounding Teams / Groups .......................................................................................................................................24
Managing CPT® Codes .............................................................................................................................................25
Managing ICD Codes ...............................................................................................................................................27
Custom Code Bundles and Favorites .......................................................................................................................28
Creating a Custom Bundle or Favorite ................................................................................................................28
Adding a Favotite to the Quick Code Dropdown ................................................................................................29
Adding CPT® Codes to a Bundle ..........................................................................................................................30
Linking ICD Codes to a Bundle ............................................................................................................................33
User Specific Favorites and Bundles ........................................................................................................................34
Using the Admission Control Module ..........................................................................................................................35
Hot List ....................................................................................................................................................................36
Practice Feed .......................................................................................................................................................36
Hospital Feed ......................................................................................................................................................36
Search / Add ............................................................................................................................................................38
Editing Patient Information ................................................................................................................................39
Adding a Patient to the Hot List ..........................................................................................................................40
Adding a Patient to Rounding .................................................................................................................................40
Add Covering Physicians .....................................................................................................................................41
Team Rounding Feature ......................................................................................................................................42
Adding a Diagnosis to the Rounding Session ......................................................................................................43
A word About Assistant Surgeons .......................................................................................................................44
Create New Patient .................................................................................................................................................45
Coverage Assignment ..............................................................................................................................................47
Rounding Workflow .....................................................................................................................................................49
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Viewing Your Census ...............................................................................................................................................49
Charge Status Indicators .....................................................................................................................................51
Room Numbers and Status .................................................................................................................................51
Covering Utility ...................................................................................................................................................51
Editing Rounding Sessions ..................................................................................................................................52
Viewing Documents ............................................................................................................................................53
Entering a Quick Charge......................................................................................................................................54
Removing A Patient From Rounding ...................................................................................................................54
Edit Rounding Session Charges/Diagnosis...............................................................................................................56
Editing the Clinical Note ......................................................................................................................................56
Adding a Diagnosis ..............................................................................................................................................57
Selecting a Primary Diagnosis .............................................................................................................................58
Adding Charges ...................................................................................................................................................59
Adding a diagnosis to a charge ...........................................................................................................................61
Flagging a Charge for Review ..............................................................................................................................62
Editing Diagnoses Assigned to a Charge .............................................................................................................62
Editing a Charge ..................................................................................................................................................63
Cloning a Charge .................................................................................................................................................63
Sending Charges to Billing ...................................................................................................................................63
Pending Charges .................................................................................................................................................65
Mobile Interface ..........................................................................................................................................................66
Access to Mobile Site ..............................................................................................................................................66
Rounding and Census ..............................................................................................................................................67
Room Number and Status ...................................................................................................................................67
Sorting options ....................................................................................................................................................67
Viewing Patient Information ...............................................................................................................................68
Expanding Sections to View Additional Information ...............................................................................................69
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Rounding Information .........................................................................................................................................71
Discharging a Patient ..........................................................................................................................................73
Charges ....................................................................................................................................................................74
Adding Charges ...................................................................................................................................................75
Flagging a Charge for Review in the Mobile Interface ........................................................................................77
Deleting a Charge ................................................................................................................................................78
Adding a Quick Charge directly from the Rounding List .....................................................................................79
Diagnoses ................................................................................................................................................................79
Adding a Diagnosis ..............................................................................................................................................80
Deleting a Diagnosis ............................................................................................................................................81
Adding patients to your Census ..............................................................................................................................82
Creating a New Patient .......................................................................................................................................83
Action Button ..........................................................................................................................................................86
Loging Out ...........................................................................................................................................................86
CodeHERO Document Viewer......................................................................................................................................88
Document Icon ....................................................................................................................................................88
Communication and SMS Paging .................................................................................................................................92
Billing Workflow ..........................................................................................................................................................93
Billing Overview .......................................................................................................................................................93
New Patient Reconciliation .....................................................................................................................................93
Managing Duplicate records ...............................................................................................................................94
Manually merging records ..................................................................................................................................95
Manually deactivating a record ..........................................................................................................................96
Deactivating a Duplicate Record .........................................................................................................................96
Deleting a Patient Record ...................................................................................................................................97
Billing Queue ...........................................................................................................................................................98
Review Workflow ..............................................................................................................................................101
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Editing Charges .................................................................................................................................................101
Editing Diagnosis Codes for Charges in Billing ..................................................................................................102
Approving Individual Charges ...........................................................................................................................103
Approving and Exporting Individual Charges ....................................................................................................103
Approving Multiple Charges .............................................................................................................................103
Bulk Approve .....................................................................................................................................................104
Managing Flagged Orders .................................................................................................................................104
Review Workflow ..............................................................................................................................................106
Export and Reconcile .............................................................................................................................................107
Manual Charge Exporting and Reconciliation ...................................................................................................107
Exporting Charges Using a PM Interface ...........................................................................................................108
Reconciling Charges ..........................................................................................................................................108
Accessing Reconciled Charges ..........................................................................................................................109
InsightView ............................................................................................................................................................110
Viewing a Rounding Session Report..................................................................................................................110
Search and Report .................................................................................................................................................112
Viewing the Virtual Facesheet ...............................................................................................................................113
Rounding Session Reports .....................................................................................................................................115
Viewing a Rounding Session Report..................................................................................................................115
Search Tool ................................................................................................................................................................117
Dashboard .................................................................................................................................................................118
Reporting and Analytics ........................................................................................................................................119
Additional Interface Features ....................................................................................................................................121
Searching EMR for a patient ..................................................................................................................................121
Creating New Patients in API Interfaced EMR .......................................................................................................122
Creating Visit ID#s manually ..................................................................................................................................123
Creating the Visit ID#/Voucher in Rounding .....................................................................................................123
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Creating the Visit ID#/Voucher in Billing ...........................................................................................................123
FAQ ............................................................................................................................................................................125
Trouble shooting........................................................................................................................................................127
Optimizing Connectivity ........................................................................................................................................127
Security ..................................................................................................................................................................127
Mobile Devices ......................................................................................................................................................127
Getting help ...........................................................................................................................................................127
Resources...................................................................................................................................................................128
Installation Overview ............................................................................................................................................128
Training: ............................................................................................................................................................128
Installation Worksheet ..............................................................................................................................................129
Practice Information..............................................................................................................................................129
Practice Administrator ..........................................................................................................................................129
Locations ...............................................................................................................................................................130
Providers ...............................................................................................................................................................131
Users......................................................................................................................................................................133
Rounding Groups...................................................................................................................................................136
Common Individual Procedures ............................................................................................................................137
Common Bundled Procedures ..............................................................................................................................138
Common E&M Codes ............................................................................................................................................140
Custom Fields ........................................................................................................................................................140
Pre Installation Survey ...............................................................................................................................................141
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INTRODUCTION
ABOUT CODEHERO
CodeHERO is a powerful Census Management, Revenue Cycle Optimization and
Perfomance Analytics Platform. Its cloud-based collaborative database handles
all aspects of medical and surgical charge capture.
With CodeHERO you can easily manage, record and post charges for any
outpatient or hospital-based patient care activity using either a mobile or desktop
interface. Meanwhile, billing staff quickly and efficiently process charges using
CodeHERO’s powerful financial platform in concert with existing practice
management software.
CodeHERO's remarkable
design brings deep
functionality to every area
of the medical charge
capture environment.
This manual provides a detailed description of all features and components, including:






Practice setup and management
Rounding and entering charges
Using the Admission Control Module
Communication and SMS paging
Processing Charges
Reporting and Dashboard Features
ABOUT MCA SYSTEMS INC
CodeHERO was designed, built, and tested by physicians and professional medical coders. Medical Charge
Acquisition (MCA) is our primary focus and CodeHERO is our flagship product.
Our passionate dedication to CodeHERO grew out of a need for a well designed medical coding platform to process
charges for services rendered outside of the office setting. We needed a solution with the functionality to handle
complex rounding and coding scenarios and the power of an enterprise-level financial billing platform.
Disappointed by the lack of functionality in other programs, we set out to build our own. In 2004 we developed a
mobile database with the basic features we needed.
In 2009 we began development of the new CodeHERO database and through extensive testing and development,
created the most innovative medical billing and coding platform ever. We successfully deployed CodeHERO in our
own practice and now service all the major medical and surgical specialties.
We are committed to helping you make the most of CodeHERO because we know how beneficial it can be to your
practice. We strive to remain innovative and forward-thinking in our approach and welcome your feedback and
ideas.
Thank you for choosing CodeHERO.
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OVERVIEW OF FEATURES
PURPOSE
CodeHERO is a collaborative census management tool that improves communication between all members of the
care and billing team. It is designed to acquire, collate and transmit medical billing data using a secure cloud- based
application. Patient demographic information, diagnoses, supporting clinical documents, and medical charges are
captured at the point of care using either a mobile or desktop interface. Data is then processed, collated, and
transmitted for billing in concert with mainline practice management software. Reporting and analytics support
revenue cycle optimization and practice improvement objectives.
COMPLEX CENSUS MANAGEMENT
CodeHERO’s intelligent clinical workflow gives providers the point-of-care functionality that makes managing the
day-to-day activities of a complex medical practice easy. Providers are able to efficiently keep track of the patients
they treat. They can easily sign-out patients to other providers for coverage, and send messages to communicate
care plans and to do items. Charges and diagnosis can be entered by any care-giver and all information is rapidly
passed through to billing.
The flow of patients within the system is managed by the Admission Control Module. This innovative feature
contains a Hot List utility that displays patients you will encounter in your rounds. CodeHERO Pro accepts ADT and
HL7 notifications from office and hospital scheduling software, and then automatically places patients on the Hot
List.
REVENUE CYCLE OPTIMIZATION
One thing that distinguishes CodeHERO from other programs is the thorough
and meticulous design of the billing workflow.
CodeHERO is able to process codes along multiple workflows to match your
practice and billing style. This guide will help you set up the billing workflow to
meet the needs of your individual practice.
Choose to edit your codes right in
CodeHERO, process them manually,
or export directly to your practice
management system or to a billing
clearinghouse. CodeHERO’s
adaptable code processing workflow
compliments your practice style.
The billing platform also provides a search and report feature as well as a dashboard display that shows the flow of
charges across the system. This allows administrators to track productivity, reconcile charges, and avoid missing
tickets.
ENTERPRISE-GRADE INTERFACE ENGINE
CodeHERO uses layered interface technology to protect sensitive database elements while simultaneously
gathering real-time patient demographic information from practice management systems, hospital financial
platforms, EMRs, and scheduling software.
The CodeHERO Pro edition works in harmony with practice management systems; like Greenway and Allscripts, for
example. Important practice related data, and all patients currently in your PM system will automatically appear in
CodeHERO.
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CodeHERO Pro also accepts ADT and HL7 transactions from private and hospital based EMR / financial platforms.
PRACTICE MANAGEMENT INTERFACE
Virtually eliminate the need to manually key in demographic data, referring providers, insurance information and
hospital affiliations, by synchronizing patient and practice information with your practice management system.
Quickly reconcile new patients without interrupting the charge capture process.
BILLING EXPORT INTERFACE
Export charges directly into your practice management program or billing clearinghouse. If you already have an
office based EMR, CodeHERO gives you the option to utilize the same workflow maintaining staff efficiency.
HOSPITAL SYSTEM INTE RFACE
Gather patient demographic information from your hospital’s registration system to populate your census in
CodeHERO without having to re-enter data.
INTEGRATED MESSAGING
CodeHERO's integrated messaging and SMS texting system is fast, reliable, and secure.
(Additional data fees apply)
SECURITY
CodeHERO is HIPAA compliant, encrypted, backed-up offsite, password
protected and user role specific. All PHI events are recorded and cataloged.
CodeHERO has passed thorough penetration testing, conducted by an
independent third party.
Easily track the flow of charges across
the system and monitor key practice
performance indicators.
REPORTING, ANALYTICS AND ADMINISTRATIVE FEATURES
Be aware of key practice performance indicators at a glance using the integrated administrator dashboard and
reporting platform. A host of standard reports are built in and ready to run at any time. Additional custom reports
are able to be created at your request for a nominal fee.
Easily manage users, security, clinical teams, hospital affiliations, practice specific custom fields, options and more.
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PRACTICE SETUP AND MANAGEMENT
When you subscribe to CodeHERO an implementation specialist will be assigned to your practice. We will contact
you to review your account information. Once verified, we will create a unique account for your practice and
create the Practice Administrator user. This manual will guide you through the process of creating additional users,
populating the database with patients /hospitals/referring physicians, and managing custom features. If your
practice is part of a larger organization using CodeHERO the Enterprise feature will allow your practice to be
nested within the large organization to support centralized billing and reporting. These settings, among others will
be configured by your Enterprise account administrator.
As part of your implementation process, you will participate in an interview where we will discuss your current
rounding and billing workflows to determine which settings to apply to your account to best suit your practice.
Use this manual to learn about all the CodeHERO features in preparation for setting up your practice.
LOGGING IN THE FIRST TIME
The CodeHERO application can be accessed from any computer or hand-held device with access to the internet.
Desktop users can navigate directly to the application site at app.gocodehero.com. Mobile device users access the
program at http://m.gocodehero.com/.
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NAVIGATION BASICS
Users can enter the different workflow areas of code hero by clicking on one of the navigation icons located at the
top of the CodeHERO screen.
The navigation icons direct users to the different workflows within CodeHERO






Dashboard - Displays an overview of key practice performance indicators, reporting and analytics.
Rounding - Where clinical users access their patient list and enter charges.
Admission Control – Manages the flow of patients within CodeHERO.
Billing – Process the codes entered in the Rounding workflow.
Administration – Manages all the customizable features in CodeHERO
Account - Manages information about the current user.
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ADMINISTRATIVE WORKFLOW
Click on the Administration navigation icon to see the administrative features.
Note: Some features are only available to users with practice Administrator Privileges.
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PRACTICE SETTINGS
From the Administration tab, click on Manage Practice to view and edit your Practice Settings.
EDITING PRACTICE SETTINGS
From the Administration tab, click on Manage Practice to view your Practice Settings, then click edit to make
changes.
Click Submit to update your practice settings.
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MANAGING CUSTOM FIELDS
From the Administration tab, click on Manage Practice to view your Practice Settings, then click Custom Fields.
Custom fields are patient specific fields that are unique to your practice. You can create up to 10 custom fields.
Each field permanently stores information in your database.
Use it to create ways to group patients or store certain patient related information that may be unique to your
practice. Examples of custom fields are as follows:




DNR
Preferred Clinic Location
In Collections
Research Participant
Fields may contain text, or be check boxes. Once the custom field is created, the data entered will always be
present within the database.
IMPORTANT: Once you have begun entering data in patient files using a custom field, we recommend that you
do not modify it. If you wish to retire a custom field, simply create a new one. Never reuse a custom field, or
change its description once data has been entered in a patient record using a custom field.
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INTERFACE SETTINGS
From the Administration tab, click on Manage Practice to view your Practice Settings, then click Practice
Management Interface Settings.
Depending on your PM system, CodeHERO administrators can manage the settings which control the practice
management interface.
Your implementation specialist will assist you in the configuration of this utility when your practice interface is
installed.
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SMS SETTINGS
From the Administration tab, click on Manage Practice to view your Practice Settings, then click SMS Setting.
CodeHERO users can send SMS text messages to clinical users, alerting them of changes in their rounding census.
A Message Media SMS texting subscription is required to use the SMS texting feature.

Enter the Message Media Service User Name and Password to activate the CodeHERO SMS Messaging
feature.
Contact your implementation specialist to receive a Message Media Account Application.
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CREATING AND MANAGING USERS
From the Administration tab click Manage Users to view and edit users.
Note: Only Practice Administrators have access to this area.
Click on the magnifying Glass icon (
) next to a user’s name to view and edit the information.
USER TYPES AND ROLES
CodeHERO manages the security features of the program based on the role assigned to each user. A user can have
more than one role if necessary based on your practice needs.
Assign each user to one or more user groups based on their job description.
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
Provider – Doctors, Physician Assistants, Nurse Practitioners, Residents… These are the only users who
have access to the rounding workflow and can enter charges on patient encounters.
Note: Each CodeHERO subscription gives you one Active Provider license. You may create more providers,
but may not exceed the number of Active Provider Licenses at any given time. Please contact your account
representative if you wish to purchase more licenses.





Billing – Billing and code management personnel responsible for scrubbing and processing patient
charges.
Page Operator – Users who control the flow of patients within your practice including schedulers.
Practice Administrator – User who manages all practice settings and user accounts.
Enterprise Administrator – This user type can manage and configure Enterprise Accounts. It can only be
assigned by a System Administrator.
Enterprise Biller – Large Multi-Practice organizations that use a centralized billing team can assign
Enterprise Billers, who can switch between CodeHERO accounts to work charges coming in from multiple
practices.
Check “Active” to activate that user.
If it ever becomes necessary to inactivate a user, simply uncheck this box and their login will be deactivated.
Note: If your practice intends to use SMS messaging, it is important to fill in a Mobile # for each user.
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ASSIGN USER ID AND PASSWORD
When adding or editing user information you must create a User ID and Password
User ID Criteria

Must be at least 8 characters long
Password Criteria



Must be at least 8 characters long
Must contain at least 1 capital letter
Must contain at least 1 number
Note: Once a user logs in they can change their own password using the Account Tab.
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CREATING AND MANAGING SERVICE LOCATIONS
From the Administration tab, click on Manage Service Locations to view and edit your service locations.
A service location is any facility where a provider may encounter a patient and enter charges. Each practice has
the ability to organize the practice locations to suit their individual needs. It is recommended that you choose a
location name that will be easily recognizable by both your clinical users and billing personnel.
Keep in mind that the locations used here will also be used to sort the patients on the rounding list.
Click “Add Location” to create a new location.
Click the magnifying Glass (
Click the (
) to edit a location.
) to delete a location.
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MANAGING PRACTITIONERS
From the Administration tab, click on Manage Practitioners to view and edit the names and contact information for
all the providers in our system.
The providers list stores information about all the medical providers in your community. CodeHERO Pro users with
an interface to a practice management system can import this information directly.
To add a practitioner click “Add Practitioner”
Enter available information in the fields provided.
Existing users can be added to the Provider Database by selecting them from the drop down menu.
Practioners are listed and can be sorted by clicking on the desired header.
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Click the magnifying Glass (
Click the (
) to edit a practitioner.
) to delete a practitioner.
LINKING PHYSICIANS TO A PRACTICE MANAGEMENT SCHEDULING PROGRAM
Note: If your practice uses CodeHERO Pro with the practice management scheduling interface, you will need to
Link your users to the appropriate provider here (this is how CodeHERO knows which scheduled appointments
to display on each user’s Hot List).
Select the matching user from the provider dropdown to link CodeHERO to the
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ROUNDING TEAMS / GROUPS
Rounding Groups or Teams serve two purposes and can be used interchangeably:
1.
2.
Allow users to create a list of patients shared by all providers for the purpose of Team Rounding.
Allows users to more easily find a covering provider in their group when using the covering tool in
rounding.
From the Administration tab, click on Manage Rounding Groups to view and edit rounding groups.
CodeHERO allows you to create as many groups as needed to organize your practice.
Click “Add Group” to create a new Group.
Click the magnifying Glass (
Click the (
) to edit a group.
) to delete a group or a member.
NOTE: You must have at least one provider assigned to each group.
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MANAGING CPT® CODES
CPT®® DISCLAIMER
CPT® copyright 2011 American Medical Association. All rights reserved.
Fee schedules, relative value units, conversion factors and or related components have are not assigned by the
AMA, are not part of CPT®, and the AMA is not recommending their use. The AMA does not directly or indirectly
practice medicine or dispense medical services. The AMA assumes no liability for data contained or not contained
herein.
CPT® is a registered trademark of the American Medical Association
The responsibility for the content of any “National Correct Coding Policy” included in this product is with the
centers for Medicare and Medicaid Services and no endorsement by the AMA is intended or should be implied the
AMA disclaims responsibility for any consequences will liability attributable to or related to any use, non use or
interpretation of information contained in this product.
Applicable FARS /DFARS Restrictions Apply to Government Use.
From the Administration tab, click on Manage CPT® Codes to view and edit your CPT® Codes.
Codes can be activated or deactivated individually, or by specialty area.
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MANAGING ICD CODES
From the Administration tab, click on Manage ICD Codes to view and edit your ICD Codes.
By default, CodeHERO loads the entire current ICD table with all associated diagnosis descriptions.
If you wish to selectively activate or deactivate a particular diagnosis, you may do so by entering search criteria in
the designated fields and selecting the desired code(s).
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CUSTOM CODE BUNDLES AND FAVORITES
CodeHERO allows you to easily designate favorite codes or create custom code bundles for complex
procedures. You can even attach modifiers and link bundles with appropriate diagnosis codes so providers can
easily code for multi-step procedures with a single click.
Select Bundles can also be designated to appear in the Quick Code dropdown menu. Providers can access these
codes directly from the rounding list without having to open the patient record.
CREATING A CUSTOM BUNDLE OR FAVORITE
From the Administration tab, click on Manage Bundles/Quick List Favorites to view and edit your code bundles and
favorites.
Click “Add new Favorite” to create a new favorite code or bundle of codes.
Enter the name of your favorite. This is the name clinicians will see in the favorites list.
Choose the year for which the Favorite is to apply from the drop down list.
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Once the Bundle name is created you can edit it by choosing it from the drop down list.
You can then edit the Name, Description, and the year for which the Bundle is active.
Click “Save” to save your changes.
ADDING A FAVOTITE TO THE QUICK CODE DROPDOWN
A list of favorites is accessible directly from the Rounding Census to allow users to rapidly code for favorite
procedures without opening the patient record.
Select “Show favorite in quick code list” to make this code bundle available directly from the rounding list.
Note: The list of Favorites is usually displayed alphabetically when viewed in the Rounding Workflow. You can
create Favorites that always show up at the top of the list by starting the Favorite name with a Special Character
such as * or ~.
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Note: Each Favorite is assigned a year. It is important to review each Favorite annually and update the active
year to make sure none of the codes have been changed.
ADDING CPT® CODES TO A BUNDLE
Once you have created the Bundled Name and Description, you can begin adding CPT® Codes and Modifiers.
Each Bundle can have as many or as few codes as you wish.
Begin by selecting the Favorite you wish to edit from the dropdown.
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Click “Add Code” to add a CPT® code to that favorite.
Search for and select CPT® codes based on description, code # or range. The results will display in the window
below the search fields.
Hovering over a code will display the entire code description.
Click the check box next to the codes you want to include in the Bundle.
Add modifiers to any code by selecting from the drop-down menu.
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Click “Add Codes” to add the selected codes to your Bundle.
The codes you added now appear in the Bundle.
Click the (
) to change the order of the codes in the list. The order of these codes will be preserved across
the billing workflow.
Click the (
) to delete a code.
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LINKING ICD CODES TO A BUNDLE
Once you have created the Bundled Name and Description, you can begin linking ICD Codes.
Linked ICD codes help providers assign appropriate diagnosis codes during the rounding process. The Linked ICD
codes appear in a list of suggested diagnosis that accompanies each Bundle.
For example, if you create a bundle for Appendectomy, you can link the ICD Appendicitis to that Bundle.
Each Bundle can have as many or as few ICD codes as you wish.
Begin by selecting the Bundle you wish to work on from the dropdown.
Find the ICD code that you need using the ICD finder window.
Select the code you wish to link and click “Add”
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Click the (
) to delete a code.
USER SPECIFIC FAVORITES AND BUNDLES
CodeHERO permits each user to select which practice level favorites they want to see in their favorites list. As a
default, each favorite that is created is visible for all users, but can be hidden by using the manage favorites tool.
To manage your personal favorites click the Account navigation icon and select the Manage Personal Favorites.
A list of all practice favorites will be listed.
Select any favorites you wish to hide. Hidden items will not appear on your favorites list when adding charges
during rounding.
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USING THE ADMISSION CONTROL MODULE
The Admission Control Module TM is a unique patient assignment module which
manages the flow of patients inside CodeHERO. It assists with the routing of
new patient admissions and consults. Users can manage their own census, or
larger practices with complex rounding and cross-coverage teams can use this
feature as a central call-management system. Users from any location can
access this online tool, route new patients to the appropriate clinician, and
simultaneously send out SMS text alerts.
Scalable to your practice model,
the Admission Control ModuleTM
manages the flow of patients
within CodeHERO. Its innovative
design gives users unparalleled
control of even the most
complex rounding configuration.
The Admission Control Module TM has four main utilities.




Coverage Assignment – Allows bulk sign-out and assignment of patients to providers or teams.
Hot List (default)– Lists patients imported by CodeHERO from your PM system or Hospital Feed.
Search /Add – Allows users to search for patients and adds them to the Hot List or Rounding
Create New Patient – Allows users to manually create a new patient.
The following icons appear in the Admission Control Workflow:
Click
to edit a patient’s demographic information.
Click
to add a patient to a user’s Hot List.
Click
to add a patient to a user’s Rounding Census. (see next chapter)
Click
to merge this patient with another. (see section on merge workflow)
The
symbol indicates that this patient is currently in rounding.
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HOT LIST
This is the default Admission Control view. It is used to access demographic and appointment information for
patients and bring them into the Rounding Workflow.
CodeHERO displays a list of patients you may encounter in your rounds based on ADT and HL7 notifications from
office and hospital scheduling software.
There are two tabs, Practice Feed and Hospital Feed. Patients can be added to the rounding census from either of
these two sources.
PRACTICE FEED
Manually added patients, or patients added by office scheduling software will appear on the Practice Feed.
Click
to edit a patient’s demographic information.
Click
to add a patient to a user’s Rounding Census. (see next chapter)
HOSPITAL FEED
Patients added by Hospital ADT messages appear on the External Data Sources tab.
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Click
to edit a patient’s demographic information.
Click
to add a patient to a user’s Rounding Census. (see next chapter)
If CodeHERO has received a recent ADT transaction from hospital scheduling software it will automatically
populate the patient location, MR#, and status when the patient is added to rounding. This only happens at the
time the patient is added to rounding. Users are responsible for updating any data that changes during rounding.
The quality of the data received from your hospital financial platform directly affects the accuracy of Items on the
External Data Sources tab. It is not recommended that users rely on this listing to plan daily patient carte activities.
Rather, it is best utilized as a source of demographic information designed to greatly reduce the need to manually
key in information on patients that a clinician may encounter.
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SEARCH / ADD
If a patient does not appear on your Hot List use the Search/Add Patient feature to search the CodeHERO database
for the patient you need.
Enter any available search criteria and click search. The results will be displayed below the search area.
Click
to edit a patient’s demographic information.
Click
to add a patient to a user’s Hot List.
Click
to add a patient to a user’s Rounding Census. (see next chapter)
Click
to merge this patient with another. (see section on merge workflow)
The
symbol indicates that this patient is currently in rounding.
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EDITING PATIENT INFORMATION
Click (
) to edit a patient’s demographic information.
Field categories available for editing are as follows:
Personal: Office MR#, Name, DOB, Gender, SS#, Marital Status, Comments
Contact: Mailing Address and Phone Numbers
Insurance: Primary and Secondary Insurance Information
Custom Fields: These fields are practice specific and are managed in the Administration Workflow
Providers: Usual Provider, Referring Provider, Primary Care Physician
Other actions from this workflow include: (See corresponding section for details. )
Update From PM: Some PM interfaces allow demographic information to be refreshed via interface.
View Documents: If supported by your hospital interface, supporting dictations and documents may be
viewed directly in CodeHERO
View Most Recent Face Sheet: View a collated view of all the most recent demographics and insurance
information available from the hospital feed.
Merge: Merge this patient with another. (Used for eliminating duplicates if necessary.)
Note: CodeHERO Pro users with a Practice Management Interface should edit all information in the PM system as
it will automatically transfer to CodeHERO over the interface.
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ADDING A PATIENT TO THE HOT LIST
Click
to add a patient to a user’s Hot List
Select the appropriate clinical provider from the drop down.
A note can be added in the note field. This field will be carried forward as the clinical note should the patient be
added to a rounding session at a later date.
ADDING A PATIENT TO ROUNDING
CodeHERO stores all the information pertaining to a hospital stay in something called a Rounding Session. This
data is shared between providers in your practice. Charges for multiple providers in your practice can be stored in
a single rounding session eliminating the need to reenter info each time a patient is seen.
Every rounding session starts in Admission Control. (Active rounding sessions are displayed and edited in the
Rounding Workflow.)
Click
to begin a new rounding session add a patient to one or more users’ Rounding Census.
(You can start a rounding session from the Admission Control Hotlist, Search, or Create New tabs.)
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Enter the appropriate information in the fields provided.
Fields stored for each rounding session include
Attending: The primary physician for the rounding session from your practice. If the hospitalization is for
a scheduled surgery then any voucher # from your PM system will be attached to the rounding session.
(interface dependent)
Session Type: Consult, Primary, Trauma, ICU, Hospitalist ect…
Location: Which Hospital
Status: Inpatient, Outpatient, ER, Observation…
Room #: Patient physical location
Hospital MR #: Medical record Number for that rounding session at that hospital
Hospital Account #: Billing Account Number for that rounding session at that hospital
Rounding Start Date: Defaults to date which rounding session was activated.
Admit Date: If available, populated from the hospital feed, otherwise defaults to the current date. Can be
edited by providers or billing staff if needed at any time.
Referring Physician: Begin typing and the list will auto complete based on providers on record
Clinical Note: Free text that will be passed along with the rounding session and visible to all users
participating in the rounding session.
Voucher #: Appointment ID # from practice management system. This # will be tagged onto the charges
from the Attending Physician only. It is passed back to the PM system for billing and missing ticket
reporting.
Note: If CodeHERO has received a recent ADT transaction from hospital scheduling software it will automatically
populate the patient location, MR#, and status when the patient is added to rounding.
The patient status data and room numbers are updated during rounding by your hospital interface. This data is
stored in a Virtual Face Sheet which is created and maintained for each rounding session based on any information
received from your hospital interface. ( interface dependent)
ADD COVERING PHYSICIANS
Click Covering to select the providers that are participating in the rounding session. The patient will appear the
selected users list. Users can be added or removed at any point in the rounding session. By default, if the active
user is a provider, this user will be defaulted as a covering provider.
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TEAM ROUNDING FEATURE
CodeHERO allows practices to assign patients to Teams/Groups rather than individual providers if desired. This
can be very helpful if, for example, if a practice has a selection of patients that generally remain on the same list,
but covered by a rotating schedule of providers or extenders. ( like an ICU team, Dialysis, or Wound Care team for
example)
By assigning a Team/Group as the covering entity, the patient will always appear on the Team/Group list. This list
can be accessed by any provider in the practice simply by choosing that Team/Group from the provider drop down
in the Rounding workflow. ( see sorting the rounding list )
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There is great flexibility to this tool and each practice can create as many teams as needed. Teams/Groups can be
created edited and deleted in the Administration. ( see managing Rounding Groups)
ADDING A DIAGNOSIS TO THE ROUNDING SESSION
Click Diagnosis to add a diagnosis to the rounding session.
Search the ICD catalog and click
to add a diagnosis.
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Or select from the top 25 Diagnosis list for your practice.
Click
to complete the process and activate the new Rounding Session.
A WORD ABOUT ASSISTANT SURGEONS
If you are using CodeHERO Pro with a Practice Management and Scheduling interface there will often be two
unique surgical appointments created; one for the Primary Surgeon and one for the Assistant Surgeon.
This occurs intentionally so as to preserve the voucher number created by the PM system for the assistant
surgeon.
CodeHERO automatically places the patient on the appropriate user’s Hot List.
When activating their rounding session each Surgeon should mark themselves as Attending Physician to preserve
the voucher number.
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CREATE NEW PATIENT
If a user encounters a new patient (is not present in the CodeHERO database), they can be created in Admission
Control under the Create New Patient Tab.
Enter the appropriate demographic information into the fields to create a new patient record in CodeHERO.
The only mandatory fields are First Name, Last Name, Date of Birth, and Gender.
Click the appropriate action button when you are finished.
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COVERAGE ASSIGNMENT
The coverage assignment tool allows users to easily perform sign-outs and add/remove coverage on patients that
are already in rounding.
Use the filters at the top of the screen to select the desired patient list.
One or more patients may be selected.
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Clinical notes can be edited by clicking on the blue text next to each patient.
Select one of three specific actions as follows:
Assign: Add a covering provider or team to the selected patient(s).
Move: Move the selected patient(s) from the currently selected provider or group and ADD to another.
Remove: Remove the selected patient(s) from the currently selected provider or group.
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ROUNDING WORKFLOW
CodeHERO's intelligently designed Rounding Workflow is packed with useful features to help you manage your
clinical activities. The main features in this workflow include:
Rounding: Maintain a working list of all the patients that are currently on your census.
Entering Charges, Diagnoses, and Clinical Notes: Add and edit CPT® codes, diagnosis codes, and clinical
notes for any patient with an active rounding session.
Adding a Quick Code: Quickly add a favorite code along with one or more active diagnoses.
Edit Rounding Information and Patient Demographics: Add and edit information pertaining to the
current active rounding session. Update demographic information for any patient in the Rounding
Workflow.
Coordinate Sign-outs and Cross Coverage: Add or remove patients from the Census, assign covering
physicians and simultaneously send out SMS alerts to your colleagues.
Discharge Patients: Remove patients from your own Rounding Census and send charges to billing.
VIEWING YOUR CENSUS
Once a patient has been added to rounding via Admission Control, they will appear in the Rounding workflow.
Click on the Navigation Icon labeled Rounding to view patients that are active in rounding.
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The Rounding Census can be sorted by using the drop down menus at the top of the screen. The list displayed is
dependent on the sort criteria chosen. Initially, the list defaults to that of the current logged in provider. When the
list is resorted, the user may save the new settings as default.
INFORMATION DISPLAYED
A summary of each patient’s information is displayed.
Hovering over the Diagnosis or Notes field bring up the full text field.
Clicking on the Patients name opens the Billing window where the Clinical Note can be edited and Diagnoses and
Charges are recorded.
Clicking on the Clinical Note allows this field to be edited.
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CHARGE STATUS INDICATORS
The circular Icon to the left of each patient indicates the charge status for the current day.
Green:
Charge present for today.
Yellow:
Charges present, but none for the current date.
Red:
No charges present for the current rounding session.
ROOM NUMBERS AND STATUS
Practices using CodeHERO Pro with an active ADT feed will notice that room numbers and patient status
automatically update whenever CodeHERO receives a transaction statement from participating hospital systems.
When CodeHERO receives a notification of a pending discharge, the room number will be displayed in RED.
COVERING UTILITY
Click the umbrella icon
to quickly view and edit the list of covering physicians or teams.
Placing a check next to a providers name allows them to see the patient on their Rounding Census.
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If a team is selected, that patient will appear on the team list when chosen from the provider sort dropdown menu
in Rounding.
Clearing a check removes the patient from that providers list or team list.
If SMS messaging is activated, placing a check next to a providers name alerts them to the change you made in the
census.
EDITING ROUNDING SESSIONS
Click the pencil
to edit information pertaining to the current rounding session or the patient record.
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VIEWING DOCUMENTS
The document icon will appear green when a patient’s file contains documents.
Click the
icon to view any documents assigned to this patient.
The CodeHERO Document Viewer displays the documents stored for this patient.
(See Document Viewer for more details)
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ENTERING A QUICK CHARGE
Click the Quick Charge icon
opening the patient file.
from the Rounding Census screen to rapidly enter a favorite charge without
Select a charge from the Quick Charge list and adjust service date, billing provider, diagnosis and charge note if
necessary.
Select “Flag Charge” to flag the charge for review.
Choose to include the primary diagnosis, all active diagnosis, or manually select the diagnosis to accompany the
charge.
Click Add Quick Charge to Save.
REMOVING A PATIENT FROM ROUNDING
Click the
to remove a patient from one or more Rounding Lists
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You can view a summary of the rounding session by clicking on “Preview Charges”
CodeHERO automatically send all charges to the billing workflow and removes the patient from the selected list(s).
All charges remain with the patient file and are preserved in the billing workflow.
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EDIT ROUNDING SESSION CHARGES/DIAGNOSIS
Click on a patient’s name to open the Edit Rounding Session Charges/Diagnosis Window.
EDITING THE CLINICAL NOTE
Click on the Clinical Note to edit it.
Edit the note and click save.
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ADDING A DIAGNOSIS
Click
to add a diagnosis to the Rounding Session.
Choose an item from the following to add it to the current rounding session as an active diagnosis.
Problem List – list of any diagnosis associated with this patient in CodeHERO. ( includes prior rounding
sessions)
Recommended Diagnoses list – Lists diagnoses associated with any favorites used in this rounding
session.
Top 50 Diagnoses list - List of most commonly used diagnoses. User specific, specialty preloaded.
Most Recent – List of the most recent diagnoses used for the current patient
Search – Search active ICD catalog for a diagnosis by using the Search Codes window.
The selection is added to the Active Diagnosis list.
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To remove a diagnosis from the Active Diagnosis list click the
. That diagnosis will remain on the patient’s
problem list, but will no longer be active for this rounding session.
SELECTING A PRIMARY DIAGNOSIS
Active diagnoses may be ranked. The diagnosis ranked #1 is considered the Primary Diagnosis and is highlighted in
green.
The green arrows can be used to adjust the rank of the active diagnoses.
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ADDING CHARGES
There are two ways to add charges to a Rounding Session.
Click
to add a favorite charge or charge bundle.
Select a favorite from the drop down menu.
Add a note if desired.
The date, billing provider, and units can also be adjusted if necessary.
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Click
Session.
to search the active CPT® catalog for a code and add it to the Rounding
Enter the search criteria into the field and click
then select the desired diagnosis from the list.
Edit procedure date and add note if desired.
Modifiers can be added to individual codes if necessary.
Click
to add charge to the Rounding Session.
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ADDING A DIAGNOSIS TO A CHARGE
For each CPT or Favorite entered, the user must select a diagnosis. The user will be prompted to select a diagnosis
as follows:
Problem List – list of any diagnosis associated with this patient in CodeHERO. (includes prior rounding
sessions) Click select all active diagnoses to select all the active diagnoses for this charge.
Recommended Diagnoses list – Lists diagnoses associated with any favorites used in this rounding
session.
Top 50 Diagnoses list - List of most commonly used diagnoses. User specific, specialty preloaded.
Most Recent – Displays list of most recent diagnoses used on this patient.
Search – Search active ICD catalog for a diagnosis by using the Search Codes window.
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FLAGGING A CHARGE FOR REVIEW
If there is something about a charge which will require review by a member of your billing team, the charge can be
Flagged for Review.
Checking this box will force billing personnel to review the charge before sending it through the approval process.
When this box is checked, review is MANDATORY. Flagged charges cannot be exported out of CodeHERO until the
flag is removed by billing.
A charge may also be flagged by clicking the Red Flag icon located next to the charge in the pending charges list.
EDITING DIAGNOSES ASSIGNED TO A CHARGE
After a charge has been entered it appears in the Charges window.
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Details are listed along with each charge.
The order of the diagnoses can be changed by using the
Diagnoses can be removed by clicking the
icons.
icon.
EDITING A CHARGE
A charge may be edited before it is sent to billing by clicking the
icon.
CLONING A CHARGE
After a charge is entered it may be used as a template to clone additional charges. Cloning a charge duplicates all
charge details and assigned diagnoses … except that the current user will be entered as the rendering & billing
provider.
Click the
icon to clone a charge.
SENDING CHARGES TO BILLING
To allow instantaneous processing of charges, CodeHERO allows users to send one or more charge directly to the
billing flow before the rounding session is closed. This is particularly advantageous in certain situations where a
patient is hospitalized for extended periods of time.
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To lock in charges and send them directly to the billing workflow check the box next to the charge you want to
send and click “ Send Selected Charges to Billing”.
Once a charge is sent to billing, it (along with any associated diagnosis) is locked and cannot be edited or deleted
except in the billing workflow.
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PENDING CHARGES
Charges that have been entered but not yet sent to billing are considered “ Pending Charges”. These charges can
be viewed at the time of Login or from the Dashboard screen by clicking on “View Pending Charges”.
Each pending charge is listed. Clicking on any individual charge displays the associated rounding session with the
pending charges highlighted. A green highlight indicates that the charge is ready to send to billing. A red highlight
indicates that a diagnosis is missing.
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MOBILE INTERFACE
ACCESS TO MOBILE SIT E
To access the login site open an internet browser window and go to
m.gocodehero.com
It is recommended that you bookmark this site on your mobile
device for easy access later.
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ROUNDING AND CENSUS
When you log in to the CodeHERO mobile site your personal Rounding Census will be displayed.
The circular Icon to the left of each patient indicates the charge status for the current day.
Green:
Charge present for today.
Yellow:
Charges present, but none for the current date.
Red:
No charges present for the current rounding session.
ROOM NUMBER AND STATUS
Practices using CodeHERO Pro with an active ADT feed will notice that room numbers and patient status
automatically update whenever CodeHERO receives a transaction statement from participating hospital systems.
When CodeHERO receives a notification of a pending discharge, the room number will be displayed in RED.
SORTING OPTIONS
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Click Filter/Sort Options to adjust the sorting view for your rounding census. Click on save settings to retain these
settings as default.
VIEWING PATIENT INFORMATION
Click on a patient name to view the information about the current rounding session.
Edit patient demographic and insurance information by clicking Edit Patient.
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EXPANDING SECTIONS TO VIEW ADDITIONAL INFORMATION
Clicking on a section header expands that section and exposes related buttons.
Patient Info:
Patient demographic information.
Rounding Info:
Information related to the current rounding session including
the clinical note, coverage status, and discharge button.
Charges:
Charges entered for current rounding session
Diagnoses:
Diagnoses assigned to current rounding session.
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ROUNDING INFORMATION
Click Rounding Info to view information about the current rounding session, clinical note and covering physicians.
Click Edit Rounding/Covering to edit info about the current rounding session, clinical notes and covering
physicians.
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Scroll down to edit covering info and send SMS notifications
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DISCHARGING A PATIENT
Click Discharge Patient to remove patient from all rounding lists and send charges to the billing queue.
NOTE
If there are still other providers who are listed as covering physicians, then the patient will continue to appear on
their lists and the Rounding Session will remain active.
Only after the last covering provider has signed off will the Rounding Session be closed.
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CHARGES
Click Charges to expand and view the charges for the current rounding session.
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ADDING CHARGES
Click Add Favorite Charge to add a charge from the Favorites List
Select the desired Favorite from drop down list, adjust service date, and add note to billing staff if necessary.
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Click Add Charge to search and add code directly from CPT® Database
Select charge from list, adjust service date, and add note to billing staff if necessary.
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FLAGGING A CHARGE FOR REVIEW IN THE MOBILE INTERFACE
If there is something about a charge which will require review by a member of your billing team, the charge can be
Flagged for Review.
Checking this box will force billing personnel to review the charge before sending it through the approval process.
When this box is checked, review is MANDATORY. Flagged charges cannot be exported out of CodeHERO until the
flag is removed by billing.
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DELETING A CHARGE
Click on any previously entered charge to view it.
Click Delete to remove that charge from the rounding session.
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ADDING A QUICK CHARGE DIRECTLY FROM THE ROUNDING LIST
Click the Quick Charge icon
opening the patient file.
from the Rounding Census screen to rapidly enter a favorite charge without
Select a charge from the Quick Charge list and adjust service date if necessary. Click OK to save the charge.
DIAGNOSES
Click Diagnoses to expand section to view diagnosis list.
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ADDING A DIAGNOSIS
Click Add Diagnosis to add a diagnosis to the rounding session.
Choose to add a diagnosis from the Top 50 Diagnosis List, the Recommended Diagnosis list, or search the active
ICD catalog for a diagnosis.
Simply click on the desired section and click on a diagnosis to add it to the current rounding session.
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DELETING A DIAGNOSIS
Click on any previously entered diagnosis to view it.
Click Delete to remove that diagnosis from the rounding session.
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ADDING PATIENTS TO Y OUR CENSUS
Click Add Patient to add a patient to your rounding census.
Patients on your Hot List will automatically display. To see another providers list, choose from the dropdown list.
Practices with and active ADT feed from hospital registration systems will be able to view additional patients
under the “View External Data Sources” link.
Select the desired patient by touching the patient’s name.
If the patient you are looking for is not on the Hot List then click Search/Add Patient
Enter search criteria…
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When you find the patient you want to add, click on the name.
Once you have found the patient you desire, choose add to rounding
Fill in rounding information and covering information. Click OK to add to your rounding census.
CREATING A NEW PATIE NT
If the patient is new to CodeHERO then click Create New Patient Record to Create a New Patient.
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Enter available patient demographic information.
Click OK to add the New Patient to your rounding list.
Fill in rounding information and covering information. Click OK to add to your rounding census.
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ACTION BUTTON
All of the buttons listed above can be accesses by clicking the Action button.
LOGING OUT
It is recommended that you log out of code hero after use.
Click the Action Button
Click
Click
to billing.
to send charges and securely logout of CodeHERO.
to securely logout of CodeHERO without sending charges
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CODEHERO DOCUMENT VIEWER
To facilitate timely and accurate coding of hospital and surgical charges, CodeHERO provides access to dictations
and supporting documents from within the application itself. Access to clinical documentation also enhances
communication between care providers and improves continuity of care.
DOCUMENT ICON
The document icon
appears in various locations throughout the application. It will appear green when a
patient’s file contains documents. Documents are accessible from the following locations among others.
ROUNDING
Click the
icon to view any documents assigned to this patient.
ADD CHARGES SCREEN
Click the
icon to view any documents assigned to this patient.
EDIT PATIENT WORKFLOW
Click the
icon to view any documents assigned to this patient.
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BILLING QUEUE
Click the
icon to view any documents assigned to this patient.
The CodeHERO Document Viewer displays the documents stored for the current patient.
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Hide any preliminary reports by selecting “Show Only Most Recent Version”
Documents can be viewed in the content window after they are selected from the list above.
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COMMUNICATION AND SMS PAGING
Communication Module
Reliable communication is vital to providing good patient care. CodeHERO integrates three unique features into
the Clinical and Billing workflow modules that add significant user functionality.
SMS Texting
Built in SMS Texting* allows users to immediately notify providers of changes in their census. This useful feature is
integrated into the Admission Control ModuleTM. Users can easily manage the flow of patients onto the census
and simultaneously notify other users of these changes. On-call census management suddenly gets easier and
sign-out reporting between cross covering providers is efficient and reliable.
Clinical Notes
Because each patient is unique, CodeHERO has the ability to accept and store HIPAA compliant clinical information
in the patient file. Care plans, To Do lists, Results and Office EMR Notes can be attached to a patient's
record. Historical data follows the patient from user to user improving continuity of care and enhancing cross
coverage sign-outs. All providers are up to date on the clinical information you feel is important to patient care.
Billing Communication
Even with CodeHERO's powerful Charge Entry Module and Custom Code Bundle Wizard there may be times where
you need to send a message to your billing team describing a unique clinical situation. CodeHERO allows you to
attach a note to a patient's billing record at any time. Your billing team is instantly alerted. Notes can be reviewed
at any time. Entries in the billing log are recorded by user and time/date stamped for security.
* Private SMS, cellular, text, and data rates may apply.
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BILLING WORKFLOW
BILLING OVERVIEW
CodeHERO allows users to rapidly transmit charges from the point of service directly to the Billing Workflow. From
there you can choose to scrub your codes right in CodeHERO and export to a practice management system for
submission or choose to manually process your codes if you desire. CodeHERO works in harmony with whatever
solution fits your practice.
The main feature available in the CodeHERO Billing workflow include





New Patient Reconciliation: Update new patient demographic and insurance info, Assign PM chart
numbers to New CodeHERO patients and link them to the corresponding patient in your PM system.
Billing Queue: Lists all patients with new charges. View each charge and make necessary changes
(scrubbing). Approve charges for export individually or as a batch.
Export and Reconcile: Export charges manually or over an interface to your PM System and reconcile
them once they get there.
Complete and Close Sessions for Archiving: See where all the active charges are in the billing workflow.
When all charges for a Rounding Session are reconciled then the session can be archived in this step.
Search and Report: Search your code Hero Database based on Patient, Date, Diagnosis, Procedure,
Provider, or Location.
NEW PATIENT RECONCILIATION
Any patient without an Office MR # will appear in the Reconcile Patient Workflow as a New Patient.
If you practice had CodeHERO PRO with a PM system Interface, then follow these steps to link the new patients in
this list to corresponding patients in your PM system.
1.
2.
First create a new patient in your PM system using the information available in the CodeHERO database.
Copy the Office MR# of the new patient into the corresponding field in CodeHERO.
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3.
4.
After this, all future PM system changes for this patient will be reflected in CodeHERO.
CodeHERO will not permit the creation of a duplicate medical record.
To see a summary of demographic information collected during the rounding session click
MANAGING DUPLICATE RECORDS
In the event that a user creates a duplicate patient record, two records can be merged together into one complete
record. The CodeHERO Merge Assistant helps users identify possible duplicate records and merge them.
Users will be warned of duplicates during the Reconcile Patient workflow in the billing area if a duplicate medical
record is detected, or if other criteria are met.
Click “Merge with Duplicate” to activate the Merge Assistant.
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Use the buttons at the top of the screen to select the record with the most correct demographic information. This
will be the destination file. All demographic information in the duplicate file will be deleted. All rounding data and
charges from both records will become part of the destination file.
If there is more than one possible match, the search criteria at the bottom of the screen can be modified to select
the correct merge files.
MANUALLY MERGING RECORDS
Users may also manually activate the Merge Assistant from the Search/Add New Patient tab in Admission Control.
When a duplicate patient is suspected, click the Merge Icon
file into the other.
and use the Merge Assistant to merge one
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MANUALLY DEACTIVATING A RECORD
In the event that a duplicate patient record has been created you can also manually deactivate the unwanted
record by following the following steps: (although it is recommended to use the Merge Assistant instead)
Click on the Admission Control navigation icon and choose “Search / Add Patient”. Search for the duplicate patient
record.
Click the pencil
to edit the duplicate.
There are two main options for managing a duplicate patient:


Deactivate the duplicate record: This is useful if there are charges associated with the record.
Delete the duplicate record: This is only permitted if no charges are present and the patient is not in
rounding
DEACTIVATING A DUPLICATE RECORD
Click “Deactivate” to deactivate the duplicate record. In this case the office MR# should typically be left blank.
In active patients will not appear in the rounding workflow, but are searchable for reporting purposes.
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To reactivate a patient, simply uncheck the “Deactivate” box.
DELETING A PATIENT R ECORD
If no charges have been assigned to the patient, then the record can be completely deleted if desired
Click Actions to view the available options for the record.
Click delete to remove the record from the active database.
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BILLING QUEUE
Click Billing Queue to view a list of charges submitted by providers for billing. The charges are grouped by patient
and can be filtered by billing provider and location.
Choose to view all charges for all providers, or work on one provider at a time.
The list can be further sorted by clicking on “Sort By…” and selecting a parameter.
Select “Show flagged charges only” to limit the view to only flagged charges.
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Clicking on a patient name will expand the selection showing any active rounding sessions containing charges to be
processed.
The content area updates to show details about the selected patient or rounding session. Areas included are as
follows:
PATIENT INFO
Click Edit to edit patient information.
Click Documents to view available documents.
INSURANCE INFORMATION
Click to review and update insurance if supported by your PM system.
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ROUNDING SESSION INFORMATION
Click Edit to edit information about the rounding session. This will update for all users automatically.
If supported by your PM system, CodeHERO can generate visits and designate charge delivery to those visits. Click
“Add” to activate this workflow.
Additional options appear as follows:
Click Generate Voucher Number to create a visit to receive incoming charges, if supported by your PM system.
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REVIEW WORKFLOW
EDITING CHARGES
Click the magnifying Glass (
) to view the individual charges for that patient.
Charges are grouped and displayed by billing provider.
Click “View Virtual Facesheet” to see any hospital demographic and insurance information collected by CodeHERO.
Charges, Charge Notes, Modifiers, Voucher #s, Diagnoses, and Billing notes can be viewed here.
To make changes to an individual charge click the magnifying glass (
) to next to the charge.
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The Scrub Charges Window allows you to modify the charge, Modifier, Note, and date and voucher number.
If you need to change a CPT® code or modifier, simply edit the code and click verify.
To add a completely new charge click “add new Charge”.
EDITING DIAGNOSIS CODES FOR CHARGES IN BILLING
Diagnoses can be viewed by clicking the “Diagnoses” Tab.
Add a diagnosis to the list by clicking “Add New Diagnosis”
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Select appropriate diagnosis from top 25 list, or search entire active ICD catalog.
By default, any changes made here will be applied to all the charges in the group you are working on.
To change the charge on a single particular charge, clear all the other charges from the scrub codes window and
adjust the diagnosis for the remaining charge.
Click Update to save your changes.
Click Close to go back to the previous screen.
APPROVING INDIVIDUAL CHARGES
Click the check box
processing.
next to any charge to approve it and move it to the Export and Reconcile area for manual
Approved Charges are not marked for export. (To approve and export a charge in one step click Approve and
Export. See below)
APPROVING AND EXPORTING INDIVIDUAL CHARGES
Click the green arrow
next to any charge to approve it and automatically export it to an interface in one step.
(CodeHERO Pro users only)
APPROVING MULTIPLE CHARGES
Select individual charges using the check boxes, or click “Select All” to select all the visible codes for processing.
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Click “Approve” or Approve and Export” to process all the selected charges at once.
BULK APPROVE
If enabled, this option allows billing users to approve and export any charges that are displayed after the sorting
filters are applied.
This only applies to charges that are NOT Flagged or in the Review Workflow. These Charges must be manually
unflagged or marked as reviewed before bulk processing. (see Managing Flagged Orders, and Review Workflow)
MANAGING FLAGGED ORDERS
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When a provider flags an order, a flag appears next to that patient in the billing queue.
This charge will not be available for approval and export until the flag is acknowledged and removed.
Click on the charge to edit the charge details and remove the flag.
Or click directly on the red flag
to un-flag the charge.
The charge will now be available for processing.
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REVIEW WORKFLOW
If enabled, the Review Workflow allows users to “sideline” charges that need additional review.
When a charge is placed into the Review Workflow it will be marked “For Review “. After review has been
completed the charge can be marked “Reviewed”
Click the blue “+”
A magnifying glass
to place a charge in the Review Workflow
will appear, indicating the charge is under review.
Click the magnifying glass
A green check mark
to mark the charge as “Reviewed”
indicates that the charge has been reviewed.
Charges in the Billing Queue can be filtered by Review Status so that charges in different stages of the Review
Workflow can be accessed.
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EXPORT AND RECONCILE
Once a charge has been approved, it is displayed in the Export and Reconcile workflow. Individual charges are
listed in a work-list format to allow for rapid processing of the charges using either manual or automated export.
Exporting a charge, either manually or electronically, is the process by which a charge is delivered to your PM
system for billing. This will involve either rekeying the charge directly into the PM system, or simply transmitting
the charge over a HL7 interface. (CodeHERO Pro Users)
Reconciling a charge represents acknowledging the receipt of that particular charge by the PM system. This
charge is then ready to be archived in CodeHERO.
Sorting features for this workflow include the following:
Show: Unreconciled or Reconciled charges
Sort by: Billing Provider, Billing User, Location, or Patient
Display: All Providers or just one at a time
Display Items per page: 10, 20, 30, 50, 100
The export status of any individual charge can be seen by hovering over the “ View History” Icon.
MANUAL CHARGE EXPORTING AND RECONCILIATION
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If your practice elects to manually rekey charges from CodeHERO to a PM system, the Export and Reconcile
window will serve as a work list.
After choosing the desired sorting criteria, begin rekeying the charges. As you work, click the reconcile icon
to indicate that the charge has been entered into the PM system.
You can choose to reconcile one charge at a time or several at once by checking the box adjacent to each charge.
At the bottom of the screen select Reconcile Selected to process them all at once.
Note: If you ever need to see a list of recently reconciled charges, simply select “show reconciled charges” from
the drop down menu at the top of the list.
EXPORTING CHARGES USING A PM INTERFACE
CodeHERO Pro users with a practice management interface installed can export charges directly from CodeHERO
to the PM system for billing.
Charges can be exported directly from the Billing Queue or from the Export and Reconcile page.
The export status of any individual charge can be seen by hovering over the green arrow
Users only)
Click the green arrow
. (CodeHERO Pro
to export a charge directly to the PM system.
The CodeHERO export interface typically runs every 60 seconds.
You can choose to export one charge at a time or several at once by checking the box adjacent to each charge.
At the bottom of the screen select Export Selected to send them all at once.
RECONCILING CHARGES
Reconciling a charge represents acknowledging the receipt of that particular charge by the PM system. This
charge is then ready to be archived in CodeHERO.
Click the reconcile icon
to indicate that the charge has been acknowledged by the PM system.
You can choose to reconcile one charge at a time or several at once by checking the box adjacent to each charge.
At the bottom of the screen select Reconcile Selected to process them all at once.
Note: If you ever need to see a list of recently reconciled charges, simply select “show reconciled charges” from
the drop down menu at the top of the list.
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ACCESSING RECONCILED CHARGES
To see a list of recently reconciled charges, simply select “show reconciled charges” from the drop down menu at
the top of the list.
A date range can be specified for this list if you need to recover work done during a certain time period.
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INSIGHTVIEW
CodeHERO carefully monitors the status of charges generated during a patients hospital stay. InsightView displays,
in table format, where each patients charges are in the workflow.
Each rounding session is displayed once indicating its status in the billing workflow as well as the status of each
individual charge. Click on a column header to sort by that value.
When all charges for a particular hospitalization / Rounding Session have made it through the complete billing
workflow, indicated by a Green highlight over the patient’s name, the patients Rounding Session will be available
for Archiving, thus Closing the Session.
To close a rounding session click on the file cabinet
next to the patient’s name.
VIEWING A ROUNDING SESSION REPORT
A complete summary of the current rounding session can be viewed from the Complete and Close workflow by
clicking on the clipboard icon
next to the patient’s name.
A summary of all the information available will display in a printable format. This is called a Rounding Session
Report.
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SEARCH AND REPORT
The search and report tool allows users to access data from the CodeHERO database using specific search criteria.
From within the Billing Workflow click Search and Report to access this utility.
Reports can be generated based on the following criteria:
Patient Name, Office MR #, Charge Date, Archive (Close) Date, Procedure Code, Diagnosis Code
Results can then be narrowed according to the following:
Attending Physician, Location of Service
Click the blue column header to sort the list according to that value.
Click the clipboard icon
to view the detailed Rounding Session Report for that line item.
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VIEWING THE VIRTUAL FACESHEET
If your affiliated hospital has an ADT notification service (such as Medicity) you will be able to view and print
hospital registration data captured by CodeHERO by clicking “View Virtual Facesheet.” This link is available from
the reconcile patient workflow, the scrub charges workflow, and from any edit patient window in rounding, search,
or admission control.
A record of all the ADT notifications received for that patient is displayed. Choose from any of the listed ADT
notifications to view and print demographics, insurance, and admission information directly from the hospital
system.
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ROUNDING SESSION REPORTS
A rounding session report is a summary of all recorded data attributed to a patient during a particular hospital
admission or visit. Rounding session reports can be accessed from the search and report utility or from various
parts of the billing workflow.
Sample Rounding Session Report:
VIEWING A ROUNDING SESSION REPORT
In the billing workflow, click on “view Most Recent Rounding Session Report “ to see the corresponding report.
From the Search and Report and InteliView screens, the corresponding Rounding session report can be accessed by
clicking on the Clip Board Icon.
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SEARCH TOOL
There is a search tool at the top of each page.
Users can search by Name, DOB, or MR# ( Office or Hospital)
Enter the desired search criteria.
Choose the desired action from the following options:



Edit Rounding / Covering
Edit Patient
Add to Rounding
Click Advanced Search to jump to the Admission Control Search Tool
If no matching patients exist, click “Add New Patient” to create a new patient.
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DASHBOARD
Key performance indicators and activity reports are available real time on the Dashboard. Each user’s dashboard is
tailored to their specific role.
Information that may be seen here includes:





Distribution of the practice census.
List of recent activity.
Link to Flagged Items in the Billing Queue.
Average Charge Processing Durations.
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REPORTING AND ANALYTICS
The Reporting and Analytics suite provided Administrative, Performance, Provider, RCM and Enterprise level
reports.
Choose a report from the appropriate category.
Enter the desired parameters, or select a pre-defined time range.
Click “Run Report” to view the results
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Results can be exported to Excel for additional data processing if desired.
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ADDITIONAL INTERFACE FEATURES
CodeHERO has partnered with various EMR platforms to offer a comprehensive rounding and charge capture
solution to its users. Several unique features are enabled for practices using API enabled versions of CodeHERO
including:




Search EMR database for new patients.
Create new patients and chart numbers automatically in EMR.
Create and Activate Visits in EMR.
Send Charges directly to EMR without rekeying.
SEARCHING EMR FOR A PATIENT
The Search tool in the Admission Control workflow allows users to search their EMR database for existing patients.
Select the “PM/EMR” radio button when performing the search to include the EMR database in your query.
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CREATING NEW PATIENTS IN API INTERFACED EMR
CodeHERO allows users to automatically create New Patients in the EMR using data collected in CodeHERO. New
Patients are identified in the Reconcile Patients window of the Billing workflow.
Click the Green
to automatically create the patient in the EMR and return the new EMR MR#.
Click “Save” to update the CodeHERO record and remove the patient from the Reconcile list.
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CREATING VISIT ID#S MANUALLY
To successfully transmit charges to the EMR, a patient must have a valid MR# and a valid Visit ID#. The Voucher#
in CodeHERO corresponds to the Visit ID# in the EMR.
If the Visit ID#/Voucher is not automatically generated at the time the patient is initially added to rounding, one
can be created in two ways.
CREATING THE VISIT ID#/VOUCHER IN ROUNDING
Open the “Edit Rounding Session” window by clicking
next to the patient’s name in the Rounding workflow.
Click “Get Voucher Number Now” to generate the Visit id#/Voucher for the selected patient.
CREATING THE VISIT ID#/VOUCHER IN BILLING
If a voucher number has not been created in the Rounding Workflow, one can be generated in the Billing Workflow
when viewing the charges in the Billing Queue.
Click “Generate Voucher Number” to generate the Visit id#/Voucher for the selected patient.
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Use the generate Voucher tool to select the appropriate values for the visit.
Use the “Apply to” Options to select the desired action.
Click “Generate” to create the visit in the EMR and assign the voucher number to the appropriate charges.
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FAQ
What happens if I lose my phone?
Not to worry, CodeHERO does not store any patient data on your device. Simply replace your phone, and you are
ready to go.
Do I have to manually synchronize my device with CodeHERO?
No. Device synchronization is not necessary. When you make changes to a patient record in CodeHERO they are
automatically saved and backed up. You never need to be concerned about data being lost, duplicated, or
corrupted during or between sync operations.
Do I have to install any programs on my phone or desktop?
You never have to worry about installing or updating software or databases on your devices. The CodeHERO
application runs remotely from a secure online server.
How is my data protected?
CodeHERO utilizes industry leading security technology. All data is encrypted to prevent packet sniffing. Access is
password protected and role specific. No data is stored on local devices.
Recommended measures you should take to further secure your data include:






Always secure your mobile devices with a password
Never allow your browser to remember your login ID and password
Never share your login ID and password with anyone
Always “logout” from CodeHERO when you are finished
Never leave your computer or device unattended.
If you ever lose or forget your password, ask your practice administrator to reset it right away.
Can other practices access my data?
Users can only access data from their own practice. Data is partitioned and segregated by practice code. Data is
never shared with outside institutions.
What type of support is available?
We welcome any opportunity to improve our performance. Your comments and suggestions help us develop
enhancements and upgrades and have contributed to CodeHERO’s success.
Online support is available 24/7.
Practice specific installation and implementation support is provided as part of your subscription.
Tech support requests for specific issues or enhancements can be submitted at anytime. A support associate will
contact you directly to resolve the issue, usually within 24 hours.
How do I know if my device is compatible?
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Users can access and use CodeHERO from any internet enabled handheld or desktop device. There is no special
configuration or setup required.
Will CodeHERO work from multiple hospitals?
Absolutely. You can create associations with multiple hospitals and store provider specific credentialing
information for each provider. CodeHERO also accepts industry standard HL7/ADT communications from most
hospital systems allowing patients on your census to automatically appear in CodeHERO.
Can CodeHERO accommodate a large practice with multiple rounding groups and clinical teams?
Yes, multi-team and complex cross coverage functionality is built in. Custom fields can be activated at any time to
expand and adapt the program to fit the needs of your practice or institution.
Can I export my codes to a medical billing clearinghouse or practice management system?
CodeHERO's powerful export engine easily transmits codes to your practice management system or to your billing
clearing house.
Can I use CodeHERO with a centralized billing service?
Yes. Practices that are part of larger institutions using a centralized billing service will appreciate the ability of
billing personnel to access the system from any location without the need to maintain special configuration
settings or remote desktop applications.
What does HERO stand for?
Handheld Electronic Rounds Online
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TROUBLE SHOOTING
OPTIMIZING CONNECTIVITY
Maintaining good connectivity to CodeHERO requires a working Internet connection. If you are having trouble
accessing CodeHERO first make sure your internet connection is working.
If you are experiencing system slowness it may be due to a slow internet connection.
Check your internet speeds by performing a speed test at http://www.speakeasy.net/speedtest/
Connection speeds of 2MBPS Download and 1MBPS Upload is recommended for most desktop users.
Mobile users will experience acceptable application speeds with most 3G carriers or Wi-Fi enabled devices.
SECURITY
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Never give your User ID or Password to anyone.
If you forget your user password ask your practice administrator to reset it for you.
Assign user roles judiciously to limit access to sensitive database elements.
Never allow your browser to automatically store passwords.
Use HIPAA compliant methodology when sharing patient information.
MOBILE DEVICES
CodeHERO works best on mobile devices with touch screen capability and a full HTML browser. When possible
utilize a Wi-Fi connection to boost performance of your device.
GETTING HELP
If you need additional assistance please contact us directly at:
[email protected]
or call
1(877) 684 8429
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RESOURCES
This section contains materials which will assist you in your implementation and use of CodeHERO.
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Implementation Overview
Implementation Worksheet
Pre Installation Survey
INSTALLATION OVERVIE W
An implementation specialist will guide you through the steps of setting up your practice.
The main steps include:
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



Identification of the practice administrator and super-users
Creating the practice and administrator account
Practice administrator and super-user training
Creating users and assigning roles
Loading locations and rounding groups
Populating practitioner database
Creating Favorites
Training users and providers
TRAINING:
Pre-recorded training is available in webinar format and can be accessed at any time.
Access to the training portion of the website is limited to registered users and can be accessed by following the
“Support” link at the bottom of the CodeHERO desktop application.
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INSTALLATION WORKSHEET
In preparation for your upcoming CodeHERO installation, please complete the following worksheet:
PRACTICE INFORMATION
Name of Practice
Practice Address
Principal Contact
Phone Number
E-mail
PRACTICE ADMINISTRATOR
The practice administrator is the user who manages all practice, billing, and user related settings.
Name of Administrator
Phone #
Mobile #
Pager #
Email
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LOCATIONS
List the Locations where Providers will treat patients.
Facility Name
Address
City
State
Zip Code
State
Zip Code
State
Zip Code
State
Zip Code
State
Zip Code
Phone #
Facility Name
Address
City
Phone #
Facility Name
Address
City
Phone #
Facility Name
Address
City
Phone #
Facility Name
Address
City
Phone #
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PROVIDERS
List Providers
Name of Provider
Phone #
Mobile #
Pager #
Email
NPI #
Name of Provider
Phone #
Mobile #
Pager #
Email
NPI #
Name of Provider
Phone #
Mobile #
Pager #
Email
NPI #
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Name of Provider
Phone #
Mobile #
Pager #
Email
NPI #
Name of Provider
Phone #
Mobile #
Pager #
Email
NPI #
Name of Provider
Phone #
Mobile #
Pager #
Email
NPI #
Name of Provider
Phone #
Mobile #
Pager #
Email
NPI #
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USERS
List any additional users and their role(s).
Name of User
Phone #
Mobile #
Pager #
Email
Role:
Administrator
Billing
Page Operator
Scheduling
Billing
Page Operator
Scheduling
Billing
Page Operator
Scheduling
Name of User
Phone #
Mobile #
Pager #
Email
Role:
Administrator
Name of User
Phone #
Mobile #
Pager #
Email
Role:
Administrator
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Name of User
Phone #
Mobile #
Pager #
Email
Role:
Administrator
Billing
Page Operator
Scheduling
Billing
Page Operator
Scheduling
Billing
Page Operator
Scheduling
Billing
Page Operator
Scheduling
Name of User
Phone #
Mobile #
Pager #
Email
Role:
Administrator
Name of User
Phone #
Mobile #
Pager #
Email
Role:
Administrator
Name of User
Phone #
Mobile #
Pager #
Email
Role:
Administrator
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Name of User
Phone #
Mobile #
Pager #
Email
Role:
Administrator
Billing
Page Operator
Scheduling
Billing
Page Operator
Scheduling
Billing
Page Operator
Scheduling
Billing
Page Operator
Scheduling
Name of User
Phone #
Mobile #
Pager #
Email
Role:
Administrator
Name of User
Phone #
Mobile #
Pager #
Email
Role:
Administrator
Name of User
Phone #
Mobile #
Pager #
Email
Role:
Administrator
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ROUNDING GROUPS
List any desires rounding groups and the members.
Group Name
Members
Group Name
Members
Group Name
Members
Group Name
Members
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COMMON INDIVIDUAL PROCEDURES
List the most common individual procedures performed by your providers.
Code Description
Associated Diagnosis
Code Description
Associated Diagnosis
Code Description
Associated Diagnosis
Code Description
Associated Diagnosis
Code Description
Associated Diagnosis
Code Description
Associated Diagnosis
Code Description
Associated Diagnosis
Code Description
Associated Diagnosis
Code Description
Associated Diagnosis
Code Description
Associated Diagnosis
CPT® Code
Modifier
ICD Code
CPT® Code
Modifier
ICD Code
CPT® Code
Modifier
ICD Code
CPT® Code
Modifier
ICD Code
CPT® Code
Modifier
ICD Code
CPT® Code
Modifier
ICD Code
CPT® Code
Modifier
ICD Code
CPT® Code
Modifier
ICD Code
CPT® Code
Modifier
ICD Code
CPT® Code
Modifier
ICD Code
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COMMON BUNDLED PROCEDURES
List the procedures which are commonly bundled together and the associated modifiers. Pay close attention to the
order in which these codes are submitted.
Bundle Name
Description
Associated Diagnosis
ICD Code
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
Bundle Name
Description
Associated Diagnosis
ICD Code
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
Bundle Name
Description
Associated Diagnosis
ICD Code
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
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Bundle Name
Description
Associated Diagnosis
ICD Code
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
Bundle Name
Description
Associated Diagnosis
ICD Code
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
Bundle Name
Description
Associated Diagnosis
ICD Code
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
Bundle Name
Description
Associated Diagnosis
ICD Code
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
CPT® Code
Modifier
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COMMON E&M CODES
List Common E& M Codes with descriptions and modifiers if appropriate
Code Description
CPT® Code
Modifier
Code Description
CPT® Code
Modifier
Code Description
CPT® Code
Modifier
Code Description
CPT® Code
Modifier
Code Description
CPT® Code
Modifier
Code Description
CPT® Code
Modifier
Code Description
CPT® Code
Modifier
Code Description
CPT® Code
Modifier
Code Description
CPT® Code
Modifier
Code Description
CPT® Code
Modifier
Code Description
CPT® Code
Modifier
CUSTOM FIELDS
List any Custom Fields that you would like to included in each patients record.
Field Name
Check box or Text Field
Field Name
Check box or Text Field
Field Name
Check box or Text Field
Field Name
Check box or Text Field
Field Name
Check box or Text Field
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PRE INSTALLATION SURVEY
What method are you currently using to capture hospital charges?
What do you like most about your current charge capture tool?
How do your providers keep track of the patients on their rounding census?
How long does it take for hospital charges to be received by billing Staff?
How much time elapses from the moment a hospital procedure occurs to when the charges are billed?
How do your providers communicate signoffs?
Does your practice have a tool to track missing tickets, or missing surgical charges?
What is the most frustrating part about keeping track of hospital charges and rounding activity?
© 2010-2014 MCA Systems Inc. - CPT copyright American Medical Association. All rights reserved. - Applicable FARS /DFARS Restrictions Apply to Government Use.
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© 2010-2014 MCA Systems Inc. - CPT copyright American Medical Association. All rights reserved. - Applicable FARS /DFARS Restrictions Apply to Government Use.
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