Elo TouchSystems CRT Touchmonitors User guide

Elo TouchSystems CRT Touchmonitors User guide
Elo Entuitive Touchmonitor
User Guide
For 15” and 17” CRT Rear Mount
Touchmonitors
Version 1.0
DOC# SW500127
P/N 008527
ET1545C Series Models
ET1745C Series Models
Elo TouchSystems, Inc.
1-800-ELOTOUCH
www.elotouch.com
Copyright © 2000 Elo TouchSystems Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of
Elo TouchSystems.
Disclaimer
The information in this document is subject to change without notice. Elo TouchSystems makes no representations or warranties with respect to the contents hereof, and specifically disclaims any implied
warranties of merchantability or fitness for a particular purpose. Elo TouchSystems reserves the right to
revise this publication and to make changes from time to time in the content hereof without obligation of
Elo TouchSystems to notify any person of such revisions or changes.
Trademark Acknowledgments
IntelliTouch, SecureTouch, AccuTouch, Entuitive, and MonitorMouse are trademarks of Elo TouchSystems, Inc.
Other product names mentioned herein may be trademarks or registered trademarks of their respective
companies. Elo TouchSystems claims no interest in trademarks other than its own.
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iv-Elo Entuitive Touchmonitor
CRT Desktop User Guide
Contents
Chapter 1. Introduction ........................................................................1
Precautions................................................................................................1
About the Product .....................................................................................1
Chapter 2. Installation and Setup ........................................................3
Unpacking Your Touchmonitor................................................................3
Getting Started ..........................................................................................4
Selecting a Suitable Location...............................................................4
Mounting Your Touchmonitor..................................................................5
Horizontal Mount .................................................................................5
Vertical Mount .....................................................................................6
Bottom Mount ......................................................................................6
Connecting Your Touchmonitor ...............................................................7
Installing the Driver Software...................................................................11
Installing the Serial Touch Driver for Windows 2000, 95/98 and
NT 4.0 ..................................................................................................11
Installing the USB Touch Driver for Windows 2000 and
Windows 98 .........................................................................................12
Chapter 3. Operation.............................................................................15
About Touchmonitor Adjustments ...........................................................15
Touchmonitor Controls.............................................................................16
Using the On Screen Display (OSD) ...................................................17
OSD Adjustments ................................................................................18
Chapter 4. Troubleshooting ..................................................................21
Monitor Warning Messages .................................................................23
Appendix A. Touch Technology ...........................................................25
Touchscreens: An Overview.....................................................................25
IntelliTouch Touchscreens........................................................................25
AccuTouch Touchscreens.........................................................................26
Appendix B. Touchmonitor Safety.......................................................27
Care and Handling of Your Touchmonitor...............................................28
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Contents
Appendix C. Technical Specifications..................................................29
Touchmonitor Specifications ...................................................................30
IntelliTouch Touchmonitor Specifications ..............................................32
AccuTouch Touchmonitor Specifications ...............................................34
Signal PINOUT for 15” and 17” Monitors ..........................................36
Power Consumption..................................................................................37
Preset Timing Table..................................................................................38
15” and 17” CRT Rear Mount Touchmonitor Dimensions .....................38
Regulatory Information ............................................................................39
Warranty ................................................................................................41
Index ........................................................................................................43
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Precautions
Chapter 1
Introduction
Congratulations on your purchase of an Elo TouchSystems Entuitive
touchmonitor. Your new high-resolution touchmonitor combines the
reliable performance of Elo’s touch technology with the latest advances
in CRT display design. This combination of features creates a natural
flow of information between a user and the touchmonitor.
Precautions
Follow all warnings, precautions and maintenance as recommended in
this user’s manual to maximize the life of your unit. See Appendix B for
more information on touchmonitor safety.
About the Product
Your CRT touchmonitor is a color display with the following features:
❑
13.8-inch viewable image microprocessor-based display for
15-inch monitor and 15.7-inch viewable image microprocessor-based display for 17-inch monitor.
❑
Supports a wide range of screen refresh rates with flicker-free
picture quality.
❑
Plug and Play functionality automatically adjusts the monitor
to its optimum performance.
❑
VESA DPMS (Display Power Management Signaling).
❑
VESA DDC1/2B compatibility.
❑
Patented touch technology from Elo TouchSystems.
❑
RS-232 or Universal Serial Bus (USB) touch interface.
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Chapter 1 : Introduction
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Unpacking Your Touchmonitor
Chapter 2
Installation and Setup
This chapter discusses how to install your CRT touchmonitor and how
to install Elo TouchSystems driver software.
Unpacking Your Touchmonitor
Check that the following 7 items are present and in good condition:
Monitor power cable
CRT Rear Mount monitor
with tethered video cable
Mounting L-brackets (2)
Elo QuickStart
OR
CD
Software
User
Guide
USB touchscreen cable
Serial touchscreen cable
User’s Guide, Quick Start Guide,
and TouchTools CD-ROM
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Chapter 2 : Installation and Setup
Getting Started
Selecting a Suitable Location
❑
Place the monitor at least 12 inches from other electrical or
heat-emitting equipment and allow at least 4 inches on each
side for ventilation.
❑
Place the monitor in a position where no light shines or is
reflected directly on the screen.
❑
To reduce eye strain, avoid installing the monitor unit against a
bright background such as a window.
❑
Position the monitor so the top of the screen is no higher than
eye level.
❑
Position the monitor directly in front of you at a comfortable
reading distance.
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Mounting Your Touchmonitor
Mounting Your Touchmonitor
Your Elo touchmonitor is designed to be mounted in a variety of ways.
The mounting brackets enable you to mount your touchmonitor horizontally or vertically. You can also use the keyholes on the bottom of the
monitor for slide-in-place mounting. See Appendix C for dimension
drawings of all mounting options.
Note: You will need a Phillips screwdriver to attach the L-brackets.
Your touchmonitor comes with two L-brackets (and four screws) that
attach to both sides of the touchmonitor.
Horizontal Mount
To mount the brackets horizontally to your touchmonitor:
1. Locate the two holes on each side of the touchmonitor toward
the bottom. Match up the two holes of one bracket to the holes
on one side of your monitor.
L-bracket
2. Place two screws in the holes and with the screwdriver, screw
them in to secure the bracket.
3. Repeat steps 1 and 2 to attach the other L-bracket to the other
side of the touchmonitor.
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Chapter 2 : Installation and Setup
Vertical Mount
To mount the brackets vertically to your touchmonitor:
1. Locate the two holes on each side of your touchmonitor. Match
up the two holes of one bracket to the holes on one side of your
touchmonitor.
L-bracket
2. Place two screws in the holes and with the screwdriver, screw
them in to secure the bracket.
3. Repeat steps 1 and 2 to attach the other L-bracket to the other
side of the touchmonitor.
Bottom Mount
You can also mount your touchmonitor by using the keyholes on the
bottom of the monitor. These keyholes provide easy slide on mounting.
You can also bolt your touchmonitor to a tabletop or other flat surface.
Please refer to Appendix C for location and dimension of the mounting
holes.
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Connecting Your Touchmonitor
Connecting Your Touchmonitor
Your touchmonitor comes with one of the following touchscreen connector cables: Serial (RS-232) or USB cable (for Windows 98 and Windows 2000 systems only).
IMPORTANT: Before connecting the cables to your touchmonitor
and PC, be sure that the computer and touchmonitor are turned off.
1. Connect the video cable to the video connector on your PC.
Secure the cable to your PC by turning the screws on the connector.
Tethered video cable
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Chapter 2 : Installation and Setup
2. Connect the power cable to the AC connector on your touchmonitor. To protect your equipment against risk of damage from
electrical surges in the power line, plug the touchmonitor’s
power cord into a surge protector, and then connect the surge
protector to a grounded (three-pronged) AC electrical outlet.
Power cable
Tethered video cable
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Connecting Your Touchmonitor
3. Connect the touchscreen cable. Determine if you have RS-232
or USB. Connect one end to the appropriate port on the back of
your PC. Connect the other end of the cable to the touchscreen
connector on your touchmonitor. Secure the serial cable to your
touchmonitor and PC by turning the screws on the connector.
The USB cable connectors should fit snugly into the connectors
on your PC and touchmonitor.
Power cable
Tethered video cable
Serial touchscreen cable
OR
Power cable
Tethered video cable
USB
touchscreen cable
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Chapter 2 : Installation and Setup
4. The OSD controls and the Soft Power switch are located on a
panel inside the bottom of your monitor. Power on your monitor
using the Soft power switch and check that the power LED is on,
then power on your PC. If the LED is not on, repeat steps 2, 3,
and 4, or refer to Chapter 4, Troubleshooting.
Underside view of the touchmonitor
Menu
Brightness
Select
Power LED
Contrast
Soft Power Switch
5. After a brief pause the picture should appear. If necessary, adjust
the OSD controls according to your personal preference (see
Chapter 3).
6. Insert the Elo TouchTools CD-ROM in your computer’s CDROM drive to install the appropriate touchscreen driver software. Follow the directions starting on the next page to install
the driver software.
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Installing the Driver Software
Installing the Driver Software
Elo TouchSystems provides driver software that allows your touchmonitor to work with your computer. Drivers are located on the enclosed CDROM for the following operating systems:
❑
Windows 2000
❑
Windows 98
❑
Windows 95
❑
Windows NT 4.0
Additional drivers and driver information for other operating systems
(including MS DOS, Windows 3.x, OS/2, Macintosh and Linux) are
available on the Elo TouchSystems web site at www.elotouch.com.
Your Elo touchmonitor is plug-and-play compliant. Information on the
video capabilities of your touchmonitor is sent to your video display
adapter when Windows starts. If Windows detects your touchmonitor,
follow the instructions on the screen to install a generic plug-and-play
monitor.
Refer to the appropriate following section for driver installation instructions.
Installing the Serial Touch Driver for
Windows 2000, 95/98 and NT 4.0
Note: For Windows 2000 and NT 4.0 you must have administrator
access rights to install the driver.
1. Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If the AutoStart feature for your CD-ROM drive is active, the system
automatically detects the CD and starts the setup program.
2. Follow the directions on the screen to complete the driver setup
for your version of Windows.
If the AutoStart feature is not active:
1. Click Start > Run.
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Chapter 2 : Installation and Setup
2. Click the Browse button to locate the EloCd.exe program on the
CD-ROM.
3. Click Open, then OK to run EloCd.exe.
4. Follow the directions on the screen to complete the driver setup
for your version of Windows.
Installing the USB Touch Driver for
Windows 2000 and Windows 98
1. Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If Windows 98 or Windows 2000 starts the Add New Hardware Wizard:
2. Choose Next. Select “Search for the best driver for your device
(Recommended)” and choose Next.
3. When a list of search locations is displayed, place a checkmark
on “Specify a location” and use Browse to select the \EloUSB
directory on the Elo CD-ROM.
4. Choose Next. Once the Elo TouchSystems USB touchscreen
driver has been detected, choose Next again.
5. You will see several files being copied. Insert your Windows 98
CD if prompted. Choose Finish.
If Windows 98 or Windows 2000 does not start the Add New Hardware
Wizard:
Note: For Windows 2000 you must have administrator access rights to
install the driver.
1. Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If the AutoStart feature for your CD-ROM drive is active, the system
automatically detects the CD and starts the setup program.
2. Follow the directions on the screen to complete the driver setup
for your version of Windows.
If the AutoStart feature is not active:
1. Click Start > Run.
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Installing the Driver Software
2. Click the Browse button to locate the EloCd.exe program on the
CD-ROM.
3. Click Open, then OK to run EloCd.exe.
4. Follow the directions on the screen to complete the driver setup
for your version of Windows.
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Chapter 2 : Installation and Setup
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About Touchmonitor Adjustments
Chapter 3
Operation
About Touchmonitor Adjustments
By design, your Elo Entuitive touchmonitor should not require any
adjustments. The factory settings will give you optimum video results
with most standard PC video display adapters.
However, after connecting your touchmonitor you can further optimize
the settings to meet your requirements by following the directions in this
chapter.
All adjustments you make to the controls are automatically memorized,
so you do not need to reset your choices every time you unplug your
touchmonitor or power it off and on. If there is a power failure your
touchmonitor settings will not default to the factory specifications.
IMPORTANT: Do not remove the CRT touchmonitor cover. The
touchmonitor uses high voltages, and the metal edges inside the touchmonitor cover are sharp. Removing the touchmonitor cover voids the
warranty.
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Chapter 3 : Operation
Touchmonitor Controls
You can adjust the screen display by using the control buttons located on
a panel that’s inside the bottom of your touchmonitor.
Underside view of the touchmonitor
Menu
Brightness
Select
16 - Elo Entuitive Touchmonitor
Power LED
Contrast
Soft Power Switch
CRT Rear Mount User Guide
Touchmonitor Controls
Using the On Screen Display (OSD)
The 3rd and 4th buttons (Brightness/
function:
and Contrast/
) have a dual
Brightness
Use the Brightness/ button to select the brightness adjustment and to
decrease the value of a selection.
Contrast
Use the Contrast/
button to select the contrast adjustment and to
increase the value of a selection.
To use the OSD:
1. Push the Menu button to access the OSD. The resolution and
frequency are displayed at the top of the menu for your information.
2. Push the Brightness/
or Contrast/
button to choose the
item you want to adjust. The selected item is highlighted.
3. Push the Select button to adjust the highlighted item.
4. Push the Brightness/
selection.
or Contrast/
button to adjust the
5. Push the Select button to return to the previous menu if you are
in a submenu.
6. The display unit automatically saves the new settings in 3 to 4
seconds after your last adjustments and the menu disappears.
You can also push the Menu button to make the menu disappear.
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Chapter 3 : Operation
OSD Adjustments
H. Size
Adjusts the horizontal size of the entire screen image.
H. Position
Adjusts the horizontal position of the entire screen image.
V. Size
Adjusts the vertical size of the entire screen image.
V. Position
Adjusts the vertical position of the entire screen image.
Pincushion
If the vertical sides of the picture curve in or bulge out, you
can correct the distortion by using the pincushion adjustment.
Trapezoid
If the picture is wider at the top or at the bottom, you can correct the distortion by using the trapezoid adjustment.
Parallel
If the sides of the screen image are tilted, you can correct
the distortion by using the parallel adjustment.
Pin Balance
If the sides of the picture are bowed to the right or the left,
you can correct the pin cushion balance by using this adjustment.
V. Moire
Clears vertical moire if a series of concentric circles or arcs
appear on your screen.
Note: Moire is an interface pattern that makes the screen seem to have faint lines. A
picture that is rastered or consists of small repeating figures is sensitive to moire interference. Strong colors are also liable to intensify moire. The moire pattern on the
screen does not affect the printout of the image.
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Touchmonitor Controls
H. Moire
Clears horizontal moire if a series of concentric circles or
arcs appear on your screen.
Language
You can select the language in which adjustment menus are
displayed. The following languages are available; English,
German, French, Italian, Spanish, Swedish, Finnish, Danish,
and Portuguese.
Rotation
If the entire screen image is tilted, you can correct the distortion by using the rotation adjustment.
OSD H.
Position
Adjusts the OSD menu’s horizontal position on the screen.
OSD V.
Position
Adjusts the OSD menu’s vertical position on the screen.
Color temperature affects the
tint of the image. With lower
color temperature the image
turns reddish and with higher
temperatures bluish.
Color
Control
There are three color setting
available: 9300K, 6500K, or
USER. With the USER setting
you can set individual values for
red, green, and blue.
Recall
If you operate your display unit in a factory preset mode, this
function deletes adjustments you made for size, position and
shape, and restores the properties which have been set in
the factory. If you operate your display unit in user mode, this
function has no effect except that the contrast will be reset to
the maximum value and the brightness to the cut-off level.
Information
Information shows horizontal and vertical sync polarity of
current timing set.
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Chapter 3 : Operation
Degauss
External magnetic fields may cause distortion or discoloration in the picture. Demagnetizing takes place automatically
when the display unit is switched on, and the unit normally
maintains faultless color purity during operation.
If you have tilted, swiveled or moved the display unit, you can
perform demagnetization. During the process the picture is
distorted for a few seconds. After demagnetization, the color
impurities have disappeared if caused by stray magnetic
fields.
Do not use the degauss feature more than once every half
hour or the degauss function will not work.
Brightness
Adjusts the brightness of the screen.
Contrast
Adjusts the contrast of the screen.
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Chapter 4
Troubleshooting
Problem
No picture.
Suggestion (s)
Your touchmonitor may not be getting power. Make
certain that your power strip is plugged into the wall
socket and that the PC and touchmonitor are plugged in
and powered on.
Test the power supply by trying different cables or a
different wall outlet, or by plugging another appliance
into the outlet.
The touchmonitor might be in standby mode. Push one
of the keyboard keys. Check that the keyboard is
properly connected to the computer.
Ensure that your computer and video card are properly
configured (consult the video card documentation).
Touchmonitor does not enter
power management mode.
The video signal from the computer does not comply
with VESA DPMS standard. Either the computer or the
graphics adapter is not using the VESA DPMS power
management function.
Screen flickers
The screen may seem to flicker when the refresh rate is
less than 75Hz. See the list of recommended modes in
Appendix C, page 38.
Color defects
If your color is not uniform, degauss the touchmonitor as
described in Chapter 3, page 20, and make sure that the
touchmonitor is at least 12 inches from any other
electrical equipment.
Picture appears to be ghosting.
Make certain there is a good connection between the
touchmonitor and the computer.
Picture is not centered.
Read about adjusting your touchmonitor picture and
make the appropriate adjustments.
Picture appears “washed out”.
Readjust your brightness and contrast settings.
Picture not present or severely
distorted.
Verify that your video display adapter settings are
formatted for the correct resolution and vertical refresh
rates.
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Chapter 4 : Troubleshooting
Problem
Suggestion (s)
Duplicated images
A problem with your graphics adapter or touchmonitor.
Contact your service representative.
Touch doesn’t work.
Check to make sure the touchscreen cable is securely
attached at both ends.
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Monitor Warning Messages
Message
Suggestion
Error message: OUT OF RANGE
The graphics adapter is set for a refresh rate or a line
frequency that is too high. Select another display mode
with lower frequencies as directed by your video card
vendor.
Self diagnostics message: NO
SIGNAL
This message indicates that the signal is missing or
faulty. Check that the signal cable connector is properly
connected and that the connection pins are not bent or
damaged. If the connector is loose, tighten the connector
screws. Check that the PC is powered on.
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Chapter 4 : Troubleshooting
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Touchscreens: An Overview
Appendix A
Touch Technology
Touchscreens: An Overview
Typically, users communicate with computers by using a mouse, a keyboard, or a combination of the two. Users who are not keyboard-literate
or mouse-savvy can become frustrated with how long human-to-computer interactions take.
Computer literacy is learned. This is complicated by the fact that using a
keyboard or a mouse is neither intuitive nor natural for most people.
Touchscreens cut out the learning curve by eliminating keyboard/mouse
intermediaries and allowing a natural flow of information to develop
between a user and a computer.
When a user wants to access information or perform a function on a
computer with a touchscreen installed, a touch quickly and accurately
does the job that once required complicated keyboard interactions or
precise mouse movements.
A frustrating experience with a computer during a transaction can create
dissatisfaction for your customer. Touchscreens help eliminate unpleasant transactions by creating a natural flow of information that enhances
your product or service. Touchscreens speed up user/computer interactions. People get what they want faster and are more satisfied with the
process.
IntelliTouch Touchscreens
IntelliTouch uses Elo’s patented surface wave technology to provide
superior image clarity, stable drift-free operation, and a durable surface
that is unaffected by scratches. With IntelliTouch you get fast, accurate
response to soft stylus stimulation (finger, gloved hand, pencil eraser)
that is also sensitive to pressure.
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Appendix A : Touch Technology
For example, a customer in a department store could scroll through a
product catalog by increasing or decreasing pressure on an icon. IntelliTouch’s pressure sensitivity increases the intuitive nature of a user/
touchscreen interaction by allowing for increased selectivity.
An IntelliTouch touchscreen is a great choice for point-of-information
or public access applications such as the following:
❑
Point-of-information kiosks
❑
Vending
❑
Electronic catalogs
❑
In-store locators
❑
Gaming and lottery
❑
Banking/financial transactions
❑
Ticket sales
❑
Interactive education
❑
Multimedia demonstrations
AccuTouch Touchscreens
Elo’s patented five-wire resistive technology makes AccuTouch products unmatched for durability and accuracy. Touch an AccuTouch screen
with a finger, gloved hand, stylus, fingernail, or even a credit card, and
you’ll receive a fast, accurate response—every time. The surface of an
AccuTouch touchscreen is scratch-resistant and can withstand spills and
other types of wear and tear that often occur in heavy-usage environments.
An AccuTouch touchscreen is best used for clerk- or employee-activated applications such as:
❑
Industrial process control
❑
Medical equipment
❑
Point-of-sale terminals
❑
Transportation
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Appendix B
Touchmonitor Safety
This manual contains information that is important for the proper setup
and maintenance of your touchmonitor. Before setting up and powering
on your new touchmonitor, read through this manual, especially Chapter
2, Installation and Setup, and Chapter 3, Operation.
1. To reduce the risk of electric shock, follow all safety notices and
never open the touchmonitor case.
2. Your new touchmonitor is equipped with a three-wire, grounding power cord. The power cord plug will only fit into a threepronged safety ground outlet. Do not attempt to fit the plug into
an outlet that has not been configured for this purpose. Do not
use a damaged power cord. Use only the power cord that comes
with your Elo TouchSystems touchmonitor. Use of an unauthorized power cord may invalidate your warranty.
3. The slots located on the sides and top of the touchmonitor case
are for ventilation. Do not block or insert anything to the ventilation slots.
4. It is important that your touchmonitor remains dry. Do not pour
liquid into or onto your touchmonitor. If your touchmonitor
becomes wet do not attempt to repair it yourself.
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Appendix B : Touchmonitor Safety
Care and Handling of Your
Touchmonitor
The following tips will help keep your Elo Entuitive touchmonitor functioning at the optimal level.
❑
To avoid risk of electric shock, do not disassemble the display
unit cabinet. The unit is not user serviceable. Remember to
unplug the display unit from the power outlet before cleaning.
❑
Do not use alcohol (methyl, ethyl or isopropyl) or any strong
dissolvent. Do not use thinner or benzene, abrasive cleaners or
compressed air.
❑
To clean display unit cabinet, use a cloth lightly dampened
with a mild detergent.
❑
Avoid getting liquids inside your touchmonitor. If liquid does
get inside, have a qualified service technician check it before
you power it on again.
❑
Do not wipe the screen with a cloth or sponge that could
scratch the surface.
❑
During transportation of the monitor, the swivel base must be
removed.
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Appendix C
Technical Specifications
Note: All specifications are subject to change.
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Appendix C : Technical Specifications
Touchmonitor Specifications
17” Monitor
15” Monitor
Picture Tube
17” (15.7” diagonal viewable
image), 0.27-mm dot pitch,
anti-static, anti-glare, and TCO
treatment coated.
15” (13.8” diagonal viewable
image), 0.28-mm dot pitch,
anti-static, anti-glare, and
multiple layer coating.
Maximum
Resolution
1280 x 1024 @ 60Hz
1280 x 1024 @ 60Hz
Deflection Frequency
Horizontal: 30-70 kHz
Horizontal: 30-70 kHz
Vertical:
Vertical:
50-150 Hz
50-150 Hz
Maximum Video
Input Bandwidth
108 MHz
108 MHz
Display Area*
Factory Setting:
Factory Setting:
approx. 305 mm x 229 mm
approx. 260 mm x 195 mm
Input Signal
R.G.B. Analog, 15 pin D-sub
R.G.B. Analog, 15 pin D-sub
Input Voltage
100-240 VAC 1.5A
100-240 VAC 1.3A
Display Colors*
Analog input; unlimited colors
Analog input; unlimited colors
Power Consumption
80 watts
75 watts
Power Management
Compliant with EPA/Energy
Star, NUTEK/TCO VESA
DPMS signaling method.
Compliant with EPA/Energy
Star, VESA DPMS signaling
method.
Plug and Play
Compatibility
Compliant with VESA DDC 1/
2B standards.
Compliant with VESA DDC 1/
2B standards.
CRT Life
Average operational CRT life is
12,000 hours to half brightness.
Average operational CRT life is
12,000 hours to half brightness.
*Dependent on video controller/card used.
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Touchmonitor Specifications
15” Monitor
17” Monitor
On-Screen
Adjustments
H/V POSITION, H/V SIZE,
PINCUSHION, TRAPEZIOD,
PARALLEL, PIN BALANCE,
H/V MOIRE, LANGUAGES,
ROTATION, OSD H/V
POSITION, COLOR
CONTROL, RECALL,
INFORMATION, DEGAUSS,
BRIGHTNESS, CONTRAST
H/V POSITION, H/V SIZE,
PINCUSHION, TRAPEZIOD,
PARALLEL, PIN BALANCE,
H/V MOIRE, LANGUAGES,
ROTATION, OSD H/V
POSITION, COLOR
CONTROL, RECALL,
INFORMATION, DEGAUSS,
BRIGHTNESS, CONTRAST
Safety Regulations
UL, cUL, DHHS, TÜVGS
UL, cUL, DHHS, TÜVGS
EMI
TCO95, FCC Class B, (FCC
Class A for models without
touch controllers), CE
FCC Class B, (FCC Class A for
models without touch
controllers), CE, TCO95
Ergonomics
ZH1/618:10.80; DIN EN 29413:1993
ZH1/618:10.80; DIN EN 29413:1993
ISO/DIS 9241-7,-8:1986; Antiglare screens: Part 7 class 1.
ISO/DIS 9241-7,-8:1986; Antiglare screens: Part 7 class 1.
Clear screens: Part 7 class 3.
Clear screens: Part 7 class 3.
Monitor Dimensions
404mm (W) x 408mm (H) x
420mm (D)
360 mm (W) x 377mm (H) x
392mm (D)
Net Weight (without
touchscreen)
13.7kg unpacked, 16.7kg
packed
11.7kg unpacked, 13.5kg
packed
Ambient Temperature
Operating: 0°C - 40°C
Operating: 0°C - 40°C
Storage:
Storage:
Humidity
-20°C - 65°C
-20°C - 65°C
Operating: 20%-95%
Operating: 20%-95%
Storage:
Storage:
Elo Entuitive Touchmonitor
10%-95%
10%-95%
CRT Rear Mount User Guide - 31
Appendix C : Technical Specifications
IntelliTouch Touchmonitor Specifications
Mechanical
Positional Accuracy
Standard deviation of error is less than 0.080 in. (2.03 mm).
Equates to less than ±1%.
Touchpoint Density
More than 100,000 touchpoints/in2 (15,500 touchpoints/cm2).
Touch Activation Force
Typically less than 3 ounces (85 grams).
Surface Durability
Surface durability is that of glass, Mohs’ hardness rating of 7.
Expected Life
Performance
No known wear-out mechanism, as there are no layers, coatings,
or moving parts. IntelliTouch technology has been operationally
tested to more than 50 million touches in one location without
failure, using a stylus similar to a finger.
Sealing
Unit is sealed to protect against splashed liquids, dirt, and dust.
See IntelliTouch Product Manual for details.
Optical
Light Transmission (per
ASTM D1003)
90%
Visual Resolution
All measurements made using USAF 1951 Resolution Chart,
under 30X magnification, with test unit located approximately
1.5 in (38 mm) from surface of resolution chart.
Clear surface: Excellent, with no noticeable degradation.
Antiglare surface: 6:1 minimum.
Gloss (per ASTM
D2457 using a 60degree gloss meter)
Clear surface: N/A
Antiglare surface: Curved: 60 ± 20 gloss units or 75 ± 15 gloss
units.
32 - Elo Entuitive Touchmonitor
CRT Rear Mount User Guide
Touchmonitor Specifications
Environmental
Chemical Resistance
The active area of the touchscreen is resistant to all chemicals
that do not affect glass, such as:
Acetone
Toluene
Methyl ethyl ketone
Isopropyl alcohol
Methyl alcohol
Ethyl acetate
Ammonia-based glass cleaners
Gasoline
Kerosene
Vinegar
Electrostatic Protection
(per EN 61 000-4-2,
1995)
Meets Level 4 (15 kV air/8 kV contact discharges).
Elo Entuitive Touchmonitor
CRT Rear Mount User Guide - 33
Appendix C : Technical Specifications
AccuTouch Touchmonitor Specifications
Mechanical
Construction
Top: Polyester with outside hard-surface coating with clear or
antiglare finish.
Inside: Transparent conductive coating.
Bottom: Glass substrate with uniform resistive coating. Top and
bottom layers separated by Elo-patented separator dots.
Positional Accuracy
Standard deviation of error is less than 0.080 in. (2.03 mm). This
equates to less than ±1%.
Touchpoint Density
More than 100,000 touchpoints/in² (15,500 touchpoints/cm²).
Touch Activation Force
Typically less than 4 ounces (113 grams).
Surface Durability
Meets Taber Abrasion Test (ASTM D1044), CS-10F wheel, 500
g. Meets pencil hardness 3H.
Expected Life
Performance
AccuTouch technology has been operationally tested to greater
than 35 million touches in one location without failure, using a
stylus similar to a finger.
Optical
Light Transmission (per
ASTM D1003)
Typically 75% at 550-nm wavelength (visible light spectrum).
Visual Resolution
All measurements made using USAF 1951 Resolution Chart,
under 30 X magnification, with test unit located approximately
1.5 in. (38 mm) from surface of resolution chart.
Clear surface: N/A
Antiglare surface: 6:1 minimum.
Haze (per ASTM
D1003)
Clear surface: Less than 1.5%.
Antiglare surface: Less than 15%.
Gloss (per ASTM
D2457)
Clear surface: N/A
Antiglare surface: 90 ± 20 gloss units tested on a hard-coated
front surface.
34 - Elo Entuitive Touchmonitor
CRT Rear Mount User Guide
Touchmonitor Specifications
Environmental
Chemical Resistance
The active area of the touchscreen is resistant to the following
chemicals when exposed for a period of one hour at a
temperature of 21°C:
Acetone
Methylene chloride
Methyl ethyl ketone
Isopropyl alcohol
Hexane
Turpentine
Mineral spirits
Unleaded gasoline
Diesel fuel
Motor oil
Transmission fluid
Antifreeze
Elo Entuitive Touchmonitor
CRT Rear Mount User Guide - 35
Appendix C : Technical Specifications
Signal PINOUT for 15” and 17” Monitors
5
4
10
15
3
9
14
2
8
13
1
7
12
6
11
PIN
Signal
Num ber
1
Red video
2
Green video
3
Blue video
4
Ground
5
*V GA card detection (GND)
6
Red return
7
Green return
8
Blue return
9
+5 V
10
Sync return
11
Ground
12
SDA (Serial Data)
13
Horizontal Sync
14
V ertical Sync
15
SCL (Serial Clock)
*Pin 5, self-test pin shall be grounded when signal connector is plugged in.
36 - Elo Entuitive Touchmonitor
CRT Rear Mount User Guide
Power Consumption
Power Consumption
The touchmonitor comes with a power-saving feature that controls its
power consumption. This feature complies with both the EPA’s Energy
Star requirements and European NUTEK/TCO’s power management
guidelines. It also conforms to the Display Power Management System
(DPMS) power-down signaling method approved by the Video Electronics Standard Association (VESA)
15” Monitor
Mode
LED
Power
consumption (W)
Normal
Green
75
Standby
Green/Orange blinking (1 sec.)
15
Suspend
Green/Orange blinking (0.5 sec.)
15
Off
Orange
5
Soft Power Switch Off
Not illuminated
4
Unplugged
Not illuminated
0
17” Monitor
Mode
LED
Power
consumption (W)
Normal
Green
90
Standby
Green/Orange blinking (1 sec.)
15
Suspend
Green/Orange blinking (0.5 sec.)
15
Off
Orange
5
Soft Power Switch Off
Not illuminated
4
Unplugged
Not illuminated
0
IMPORTANT: The power button does not disconnect the display unit
from the mains. The only way to isolate the display unit completely
from the mains supply is to unplug the mains cable.
Elo Entuitive Touchmonitor
CRT Rear Mount User Guide - 37
Appendix C : Technical Specifications
Preset Timing Table
Your Elo Entuitive touchmonitor has 8 preset timing modes. The following are modes preset as factory defaults:
No.
Resolution
Horizontal Frequency
Refresh Rate
1
720x400
31.5 kHz
70 Hz
2
640x480
43.3 kHz
85 Hz
3
640x480
50.6 kHz
100 Hz
4
800x600
46.9 kHz
75 Hz
5
800x600*
53.7 kHz
85 Hz
6
800x600
63.9 kHz
100 Hz
7
1024x768
60.0 kHz
75 Hz
8
1024x768*
68.7 kHz
85 Hz
*Recommended primary mode
15” and 17” CRT Rear Mount Touchmonitor
Dimensions
For location and dimensions of all touchmonitor mounting options see
Elo’s website, www.elotouch.com
38 - Elo Entuitive Touchmonitor
CRT Rear Mount User Guide
Regulatory Information
Electrical Safety Information
A) Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified
herein will likely result in improper operation or damage to the equipment, or may pose a fire
hazard if the limitations are exceeded.
B) There are no operator serviceable parts inside this equipment. This equipment generates hazardous voltages that constitute a safety hazard. Service should be provided only by a qualified
service technician.
C) This equipment is provided with a detachable power cord that has an integral safety ground
wire and three-prong connector intended for connection to a grounded safety outlet.
1) Do not substitute the cord with any cord other than the provided approved type. Under
no circumstances use an adapter plug to connect to a two-wire outlet, as this will defeat the
continuity of the grounding wire.
2) This equipment requires the use of the ground wire as a part of its safety certification.
Modification or misuse can provide a shock hazard that can result in serious injury or
death.
3) If there are any questions about the installation prior to connecting the equipment to
mains power, contact a qualified electrician or the manufacturer.
Emissions and Immunity Information
A) Notice to Users in the United States: This equipment has been tested and found to comply
with Part 15 of FCC Rules for digital devices. Models with internal touch controllers meet Class
B limits. Models without internal touch controllers meet Class A limits. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications.
B) Notice to Users in Canada: This equipment has been tested and found to comply with radio
noise emission limits as established by the Radio Interference Regulations of Industrie Canada
for digital devices. Models with internal touch controllers meet Class B limits. Models without
internal touch controllers meet Class A limits.
C) Notice to Users in the European Union: This equipment has been tested and found to comply
with the requirements of CE marking for Information Technology Equipment as required by:
Low Voltage Directive 73/23/ECC and standard EN 60950; EMC Directive 89/336/ECC, and
per standard EN 55022, models with internal touch controllers meet Class B limits, and models
without internal touch controllers meet Class A limits.
D) General Information to All Users: This equipment generates, uses, and can radiate radio frequency energy. If not installed and used according to this manual, the equipment may cause
interference with radio and television communications. There is, however, no guarantee that
interference will not occur in any particular installation due to site-specific factors.
1) In order to meet emission and immunity requirements, the user must observe the following:
a) Use only the provided I/O cables to connect this digital device with any computer.
Elo Entuitive Touchmonitor
CRT Rear Mount User Guide - 39
b) To ensure compliance, use only the provided manufacturer-approved line cord.
c) The user is cautioned that changes or modifications to the equipment not
expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
2) If this equipment appears to cause interference with radio or television reception, or any
other device:
a) Verify as an emission source by turning the equipment off and on.
b) If you determine that this equipment is causing the interference, try to correct the
interference by using one or more of the following measures:
i) Move the digital device away from the affected receiver.
ii) Reposition (turn) the digital device with respect to the affected receiver.
iii) Reorient the affected receiver’s antenna.
iv) Plug the digital device into a different AC outlet so the digital device and
the receiver are on different branch circuits.
v) Disconnect and remove any I/O cables that the digital device does not use.
(Unterminated I/O cables are a potential source of high RF emission levels.)
vi) Plug the digital device into only a grounded outlet receptacle. Do not use
AC adapter plugs. (Removing or cutting the line cord ground may increase RF
emission levels and may also present a lethal shock hazard to the user.)
If you need additional help, consult your dealer, manufacturer, or an experienced radio or
television technician
DHHS
40 - Elo Entuitive Touchmonitor
CRT Rear Mount User Guide
Warranty
Except as otherwise stated herein or in an order acknowledgment delivered to
Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. See relevant specification sheet for touchmonitors.
Seller makes no warranty regarding the model life of monitors. Seller’s suppliers
may at any time and from time to time make changes in the monitors delivered
as Products or components.
Buyer shall notify Seller in writing promptly (and in no case later than thirty
[30] days after discovery) of the failure of any Product to conform to the warranty set forth above; shall describe in commercially reasonable detail in such
notice the symptoms associated with such failure; and shall provide to Seller the
opportunity to inspect such Products as installed, if possible. The notice must be
received by Seller during the Warranty Period for such product, unless otherwise
directed in writing by the Seller. Within thirty (30) days after submitting such
notice, Buyer shall package the allegedly defective Product in its original shipping carton(s) or a functional equivalent and shall ship to Seller at Buyer’s
expense and risk.
Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the Product fails to meet the warranty set forth above,
Seller shall correct such failure by, at Seller’s options, either (i) modifying or
repairing the Product or (ii) replacing the Product. Such modification, repair, or
replacement and the return shipment of the Product with minimum insurance to
Buyer shall be at Seller’s expense. Buyer shall bear the risk of loss or damage in
transit, and may insure the Product. Buyer shall reimburse Seller for transportation cost incurred for Product returned but not found by Seller to be defective.
Modification or repair of Products may, at Seller’s option, take place either at
Seller’s facilities or at Buyer’s premises. If Seller is unable to modify, repair, or
replace a Product to conform to the warranty set forth above, then Seller shall, at
Seller’s option, either refund to Buyer or credit to Buyer’s account the purchase
price of the Product less depreciation calculated on a straight-line basis over
Seller’s stated Warranty Period.
THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES
FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE,
REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE,
THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGE-
Elo Entuitive Touchmonitor
CRT Rear Mount User Guide - 41
MENT, OR OTHERWISE. NO EMPLOYEE OF SELLER OR ANY OTHER
PARTY IS AUTHORIZED TO MAKE ANY WARRANTY FOR THE GOODS
OTHER THAN THE WARRANTY SET FORTH HEREIN. SELLER’S LIABILITY UNDER THE WARRANTY SHALL BE LIMITED TO A REFUND
OF THE PURCHASE PRICE OF THE PRODUCT. IN NO EVENT SHALL
SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR INSTALLATION OF SUBSTITUTE GOODS BY BUYER OR FOR ANY SPECIAL,
CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES.
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller
harmless from all liability relating to (i) assessing the suitability for Buyer’s
intended use of the Products and of any system design or drawing and (ii) determining the compliance of Buyer’s use of the Products with applicable laws, regulations, codes, and standards. Buyer retains and accepts full responsibility for
all warranty and other claims relating to or arising from Buyer’s products, which
include or incorporate Products or components manufactured or supplied by
Seller. Buyer is solely responsible for any and all representations and warranties
regarding the Products made or authorized by Buyer. Buyer will indemnify
Seller and hold Seller harmless from any liability, claims, loss, cost, or expenses
(including reasonable attorney’s fees) attributable to Buyer’s products or representations or warranties concerning same.
Elo TouchSystems (800) 356-8682 or (650) 361-2507 · Fax (650) 361-5579 ·
www.elotouch.com
Users should independently evaluate the suitability of the product for their application.
42 - Elo Entuitive Touchmonitor
CRT Rear Mount User Guide
Index
INDEX
H. Size ● 18
Haze ● 34
Horizontal Mount ● 5
Humidity ● 31
15 ● 38
15” and 17” CRT Rear Mount Touchmoni- I
tor Dimensions ● 38
Information ● 19
Input Signal ● 30
A
Input Voltage ● 30
About the Product ● 1
Installation ● 3
About Touchmonitor Adjustments ● 15
Installing the Driver Software ● 11
AccuTouch Touchmonitor Specifications ● Installing the Serial Touch Driver for Win34
dows 2000, 95/98 and NT 4.0 ● 11
AccuTouch Touchscreens ● 26
Installing the USB Touch Driver for WinAmbient Temperature ● 31
dows 2000 and Windows 98 ● 12
IntelliTouch Touchmonitor Specifications ●
B
32
Bottom Mount ● 6
IntelliTouch Touchscreens ● 25
Brightness ● 20
Introduction ● 1
C
L
Care and Handling of Your Touchmonitor ● Language ● 19
28
Light Transmission ● 32, 34
Chemical Resistance ● 33, 35
Color Control ● 19
M
Connecting Your Touchmonitor ● 7
Maximum Resolution ● 30
Construction ● 34
Maximum Video Input Bandwidth ● 30
Contrast ● 20
Monitor Dimensions ● 31
CRT Life ● 30
Monitor Warning Messages ● 23
Mounting Your Touchmonitor ● 5
D
Deflection Frequency ● 30
N
Display Area ● 30
Net Weight ● 31
Display Colors ● 30
E
Electrical Safety Information ● 39
Electrostatic Protection ● 33
EMI ● 31
Emissions and Immunity Information ● 39
Ergonomics ● 31
Expected Life Performance ● 32, 34
G
Getting Started ● 4
Gloss ● 32, 34
H
H. Moire ● 19
H. Position ● 18
Elo Entuitive Touchmonitor
O
On-Screen Adjustments ● 31
Operation ● 15
OSD Adjustments ● 18
OSD H. Position ● 19
P
Parallel ● 18
Picture Tube ● 30
Pin Balance ● 18
Pincushion ● 18
Plug and Play Compatibility ● 30
Positional Accuracy ● 32, 34
Power Consumption ● 30, 37
Power Management ● 30
CRT Rear Mount User Guide - 43
Index
Precautions ● 1
Preset Modes ● 37
Preset Timing Table ● 38
R
Recall ● 19
Regulatory Information ● 39
Rotation ● 19
Touchmonitor Controls ● 16
Touchmonitor Safety ● 27
Touchmonitor Specifications ● 30
Touchpoint Density ● 32, 34
Touchscreens
An Overview ● 25
Trapezoid ● 18
Troubleshooting ● 21
U
S
Unpacking Your Touchmonitor ● 3
Safety Regulations ● 31
Using the On Screen Display (OSD) ● 17
Sealing ● 32
Selecting a Suitable Location ● 4
Signal PINOUT for 15” and 17” Monitors ● V
V. Moire ● 18
36
V. Position ● 18
Solutions to Common Problems ● 21
Surface Durability ● 32, 34
V. Size ● 18
Vertical Mount ● 6
Visual Resolution ● 32, 34
T
Technical Specifications ● 29
W
Touch Activation Force ● 32, 34
Warranty ● 41
Touch Technology ● 25
44 - Elo Entuitive Touchmonitor
CRT Rear Mount User Guide
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