Executive Summary - My[Q]Box Homepage

Executive Summary - My[Q]Box Homepage
[Q]Server & My[Q]Box
Question Answering System
A web site, marketing email or desktop that presents a My[Q]Box to the user will
generate a quantifiable return. As My[Q]Box answers more and more questions
for you, your live support staff is used more effectively. My[Q]Box generates a
focused set of reports that show you exactly what your customers are asking for.
So, what is the cost of the My[Q]Box service? It’s just a few pennies per
question. See the pricing below.
You don’t add any hardware; we have server farms that handle the load for you.
We do the administration and maintenance on the multiple load balanced server
farms at our facility. You never install any server software, patches or upgrades
beyond a standard web browser. My[Q]Box uses the Internet to seamlessly
present your information with a look and feel in tune with your own.
The average answer costs between $6 and $40 when handled by live support.
Plus, with live support you can never be sure that the quality of your message
was preserved. With My[Q]Box, you know that your message will be delivered
consistently and accurately.
Plan Max Questions Per Month Monthly Fee Cost Per Question Beyond Max
A
1000
$59.95
25 Cents
B
2500
$129.95
24 Cents
C
5000
$239.95
22 Cents
D
15,000
$679.95
20 Cents
E
50,000
$2189.95
18 Cents
F
100,000
$3995.95
17 Cents
Pricing for higher volume customers is available
The idea is clear, the more you use it, the cheaper it gets. What does it cost to
hire, train and trust live support with your message? Teach My[Q]Box each
answer one time, and it delivers your message consistently, time and time again,
for only pennies. The prices above are only good for a limited time, lock in now
and save even more.
So, if your asking yourself why you don’t already have My[Q]Box, then point your
browser over to http://myqbox.com and learn more. You can even use the
My[Q]Box on the site to ask it questions about itself. See how our tool sells itself.
We believe in My[Q]Box, and so will you. Check it out!
Copyright © 1979-2002 All Rights Reserved Unlimited Potential, Inc. My[Q]Box™, [Q]Server™, [Q]Base™,
[Q]Form™, [Q]Field™, AllMinds®, Natural Navigation™ and Learning, Growing Network of Human Knowledge™
are all trademarks of Unlimited Potential, Inc. Specifications and Pricing Subject to Change Without Notice.
Experts are allowed to focus their energies on answering only new questions, while the system answers all of the
frequently asked questions automatically. An expert answers a question a single time, and the system answers it every
time it is asked in the future automatically.
You can choose how the system responds when customers ask questions for which no answer yet exists. If you wish to
offer the best possible customer support and you have the staff available to support it, you should activate the submit
option. The submit option allows customers to immediately request that a new answer be taught to the system when a
correct answer is not available.
Below is a flowchart showing how the system works when you have the submit option enabled. You may enable and
disable the option at any time. This allows you to disable the option if too many questions are being submitted. On the
following page, you will see a flowchart showing how the process works when the submit option is disabled.
Customer Has
Question and Uses
My[Q]Box
Customer was the
First to Ask The
Question
Customer is Given
an Answer
Selected Question
does not Match the
Customers
Question.
Happy Customer
Returns and Asks
the Question Again
and Recieves New
Answer
Correct Answer
Given and
Customer is Happy
Customer Submits
Question to
Request that an
Expert Answer the
Question
New Answer Request is
Emailed to Experts
Expert Uses
[Q]Server Tools
view Question and
Teach the New
Answer
Notice of New Answer is
Emailed to Manager
Happy Customer is
Emailed the New Answer
If you do not have the staff required to respond to every new question asked by your customers, then disable the submit
option and use the [Q]Server Tools reporting system to monitor exactly what your customers are asking and how the
system is responding to your customers questions.
Below is a flowchart showing how experts can use the reporting system to track customer usage and system responses
to add information as resources allow. An example of each of the main report types is also given in this document along
with several screen grabs of various other parts of the system.
If you have further questions, visit http://MyQBox.com and use the My[Q]Box there to ask any questions about our
system. The site will also allow you to set up a FREE account and test the system for yourself. We know that if you
understand what our system can do to enhance your customer support and how it can help you cut costs, then you will
want a My[Q]Box on every web page you serve, every marketing email you send and every desktop in your
organization.
Customer Has
Question and Uses
My[Q]Box
Customer was the
First to Ask The
Question
Monthly Useage
Report
Customer is Given
an Answer
Daily Questions
Asked Report
Expert Uses
[Q]Server Tools to
view Reports and
Teach New Answer
Daily Questions
Matching Report
Notice of New Answer is
Emailed to Manager
The system gives you a full range of tools to control how the system presents your information, both in content and in
presentation. The list of options to control look and feel are quite extensive. You will find images of the look and feel
screens included in this document. You will also find the main screens that your experts will use to view, edit or add
new answers. Also included is a screen grab of the main [Q]Server Tools main menu. This shows all of the available
functions available from the [Q]Server Tools. The [Q]Server Tools are accessed using a standard web browser. A
getting started guide and an extensive user manual lead your experts to creating powerful Knowledge Domains that
improve your bottom line.
Remember, getting started is FREE. See http://MyQBox.com.
[Q]Server Tools Help
Teaching
When a user submits a question for a better answer, the
question is stored as a Pending Question. Use this
button to access the list of Pending Questions, to
answer or delete the question. If there are bound
[Q]Bases, then you can also move the Pending
Question to any of the bound [Q]Bases.
Use this tool to add new answers. This is the primary
tool for populating your [Q]Base.
Before you install a My[Q]Box on your site, you can
use this tool to ask questions and generate answer pages
using the look and feel settings selected.
Use this tool to improve how the Text -To-Speech
(TTS) engine speaks your answers. This tool is only
required when the Look and Feel settings include
speech with answers.
The near matching lexicon tool is a case insensitive
search and replace tool that allows users to use industry
standard acronyms and abbreviations and have them
converted to standard terms before being compared to
the questions in the [Q]Base.
The exact matching lexicon tool is a CASE
SENSITIVE search and replace tool that allows users
to use industry standard acronyms and abbreviations
and have them converted to standard terms before being
compared to the questions in the [Q]Base. Most lexicon
entries use the Near Lexicon tool, but some special
cases are best handled by using the Exact Matching
Lexicon.
Available only to [Q]Form Engineers.
A [Q]Form Engineer can create a [Q]Form prior to an
expert adding a new question to the [Q]Base. [Q]Forms
are questions with the most important words in the
question being replaced with a [Q]Field.
Domain Administration
Only available to the Domain Administrator in a domain level [Q]Base.
Update the credit card information used for payment
information used to pay for access to the domain. This
tool is only available in the domain level [Q]Base.
This tool requests that a domain be terminated on the
first day of the following month. Once terminated, no
further billing will occur and once terminated on the
first of the following month, all information stored in
the domain will be inaccessible and may be deleted at
any time. This tool is only available in the domain level
[Q]Base.
The lowest monthly cost for operating a domain can be
realized by proper selection of a pricing plan.
Reports
This tool generates the "All Questions" report showing
the primary question related to each answer. You can
click on any question in the report to review how the
answer will look when the user asks a similar question,
and the selected question is chosen as the best matching
question. Hidden questions are not shown on this
report.
Displays every question asked during any period of a
single day. Questions marked as "Answered" resulted in
an answer associated with a question being given.
Questions marked as "Unique" resulted in a default
answer associated a [Q]Form being given.
"Unrecognized" questions resulted in the Master
Default Answer being given.
View/Copy/Edit/Delete answers stored in the [Q]Base.
This is the primary report for reviewing and updating
the information stored in a [Q]Base. You can select just
the answers you want to display.
Displays every "Answered" question asked during any
period of a single day. The "User Typed" entry shows
the question exactly as it was typed by the user. The
"Final Question" entry shows the augmented version of
the question that is used to define the meaning. The
"Matched Question" shows the [Q]Base question that
was used to answer the question. The "Match
Confidence" shows the level of confidence of the
match.
View, Copy, Edit or Delete primary and secondary
[Q]Forms stored in the [Q]Base. This is the primary
report for reviewing and updating the [Q]Forms stored
in a [Q]Base. Changing a [Q]Form updates all
questions that are based on that [Q]Form.
The full list of available [Q]Forms stored in a [Q]Base
is displayed.
Detailed information about every [Q]Field and its use
within a [Q]Base. The first line of each group shows the
[Q]Field. Below the [Q]Field is displayed each word or
phrase assigned to that [Q]Field, shown in a grey bar.
Below each grey bar is every question that uses the
[Q]Field and the word in the grey bar.
Displays every "Unique" question asked during any
period of a single day. No correct answer could be
found to answer these questions. The default answer
associated with the best matching [Q]Form was given.
Displays every "Unrecognized" question asked during
any period of a single day. No correct answer could be
found to answer these questions, nor could any
[Q]Form be found that matched the question. The
master default answer was given as a response.
Available only in a domain level [Q]Base.
Displays totals for usage for all [Q]Bases within the
domain during any period of a single month. Displays
the top 25 questions asked, active experts, active
[Q]Bases, and daily totals for every day that has
activity.
Miscellaneous
This tool gives access to the various documents and
videos that show how to use the system.
See how the spell checker can aid users in receiving the
right answers.
HTML code that you can copy/paste onto any web page
to create a My[Q]Box that will direct questions to this
[Q]Base.
See how the Thesaurus can aid users in receiving the
right answers and how it can help you teach fewer
questions.
If you find a bug in the system, or need a feature added,
use this tool to report it.
Available only if automatic teacher login is enabled.
Disables automatic login and logs the expert out of the
current session.
Administration
Only available to Administrators.
Add or remove experts from this [Q]Base. Edit the
security settings that control which experts have access
to the various tools. Set which experts receive email
notices of submitted questions and which receive email
notices each time an answer is added or edited.
Control how the answer page looks, how the system
selects every answer given. Control every option that
controls how the answer pages are selected and
displayed.
Use this tool to bind multiple [Q]Bases together to act
as a single large collection of knowledge.
Create a new [Q]Base one hierarchal level below the
current [Q]Base. Proper use of sub-[Q]Bases helps to
organize data by subject, expert or any other
organizational unit that helps to manage knowledge.
Remove an existing [Q]Base that is one hierarchal level
below the current [Q]Base. The sub-[Q]Base must not
have any sub-[Q]Bases below it in the hierarchy before
it can be deleted.
Only available in a domain level [Q]Base.
Update the Domain Administrator information or
assume the title of Domain Administrator. The Domain
Administrator is responsible for the payment
information used to pay for access to the domain. The
Domain Admin is the only user that can access the
Domain Administration tools. This tool is
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement