Maintenance & Service Guide
HP Pro 3400 Microtower Business PC
HP Pro 3405 Microtower Business PC
HP Pro 3410 Microtower Business PC
HP Pro 3410 Small Form Factor Business PC
HP Pro 3500 Microtower Business PC
HP Pro 3505 Microtower Business PC
HP Pro 3515 Microtower Business PC
© Copyright 2011, 2012 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Maintenance & Service Guide
Third Edition (November 2012)
First Edition (September 2011)
Document Part Number: 670580-003
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE:
Text set off in this manner provides important supplemental information.
iii
iv
About This Book
Table of contents
1 Product Features ............................................................................................................................................ 1
Feature Overview ................................................................................................................................. 1
Microtower Components ...................................................................................................................... 2
Small Form Factor Components .......................................................................................................... 3
2 Activating and Customizing the Software .................................................................................................... 4
Activating and customizing the software in Windows 7 ........................................................................ 4
Activating the Windows operating system ........................................................................... 4
Downloading Windows 7 updates ........................................................................................ 5
Installing or upgrading device drivers .................................................................................. 5
Customizing the monitor display .......................................................................................... 5
Activating and customizing the software in Windows 8 ........................................................................ 5
Activating the Windows Operating System .......................................................................... 5
Downloading Windows 8 updates ........................................................................................ 6
Customizing the monitor display .......................................................................................... 6
3 Computer Setup (F10) Utility ......................................................................................................................... 7
Computer Setup (F10) Utilities ............................................................................................................. 7
Using Computer Setup (F10) Utilities .................................................................................. 8
Computer Setup—File ......................................................................................................... 9
Computer Setup—Storage ................................................................................................ 10
Computer Setup—Security ................................................................................................ 13
Computer Setup—Power ................................................................................................... 17
Computer Setup—Advanced ............................................................................................. 18
Recovering the Configuration Settings ............................................................................................... 20
4 Illustrated parts catalog ............................................................................................................................... 21
Microtower Chassis Spare Parts ........................................................................................................ 21
Computer Major Components ............................................................................................ 21
Cables ................................................................................................................................ 25
Misc Parts .......................................................................................................................... 26
v
Drives ................................................................................................................................. 27
Misc Boards ....................................................................................................................... 27
Sequential Part Number Listing ......................................................................................... 28
Small Form Factor (SFF) Chassis Spare Parts .................................................................................. 33
Computer major components ............................................................................................ 33
Cables ................................................................................................................................ 35
Misc Parts .......................................................................................................................... 36
Drives ................................................................................................................................. 37
Misc Boards ....................................................................................................................... 37
Sequential Part Number Listing ......................................................................................... 37
5 Serial ATA (SATA) Drive Guidelines and Features .................................................................................... 40
SATA Hard Drives .............................................................................................................................. 40
SATA Hard Drive Cables .................................................................................................................... 40
SATA Data Cable .............................................................................................................. 40
SMART ATA Drives ............................................................................................................................ 41
6 Routine Care and Disassembly Preparation .............................................................................................. 42
Electrostatic Discharge Information .................................................................................................... 42
Generating Static ............................................................................................................... 42
Preventing Electrostatic Damage to Equipment ................................................................ 43
Personal Grounding Methods and Equipment ................................................................... 43
Grounding the Work Area .................................................................................................. 44
Recommended Materials and Equipment .......................................................................... 44
Operating Guidelines .......................................................................................................................... 45
Routine Care ...................................................................................................................................... 45
General Cleaning Safety Precautions ................................................................................ 45
Cleaning the Computer Case ............................................................................................ 45
Cleaning the Keyboard ...................................................................................................... 46
Cleaning the Monitor .......................................................................................................... 46
Cleaning the Mouse ........................................................................................................... 47
Service Considerations ...................................................................................................................... 47
Power Supply Fan ............................................................................................................. 47
Tools and Software Requirements .................................................................................... 47
Screws ............................................................................................................................... 47
Cables and Connectors ..................................................................................................... 48
Hard Drives ........................................................................................................................ 48
Lithium Coin Cell Battery ................................................................................................... 48
vi
7 Removal and Replacement Procedures – Microtower Chassis ............................................................... 49
Serviceability Features ....................................................................................................................... 49
Preparation for Disassembly .............................................................................................................. 49
Access Panel ...................................................................................................................................... 50
Front Bezel ......................................................................................................................................... 51
Memory .............................................................................................................................................. 52
DDR3-SDRAM DIMMs ...................................................................................................... 52
Populating DIMM Sockets ................................................................................................. 53
Removing Memory Modules .............................................................................................. 54
Expansion Cards ................................................................................................................................ 56
Cable Management ............................................................................................................................ 62
Cable Connections ............................................................................................................ 63
Drives ................................................................................................................................................. 64
Installing Additional Drives ................................................................................................. 65
System Board Drive Connections ..................................................................... 65
Removing an Optical Drive ............................................................................... 70
Removing a Hard Drive ..................................................................................... 70
Front I/O and USB Panel Housing Assembly ..................................................................................... 72
Power Switch/LED Assembly ............................................................................................................. 74
System Fan ........................................................................................................................................ 76
Fan Sink Assembly ............................................................................................................................. 78
Processor ........................................................................................................................................... 79
Power Supply ..................................................................................................................................... 82
System Board ..................................................................................................................................... 83
Battery ................................................................................................................................................ 85
8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis ......................................... 87
Preparation for Disassembly .............................................................................................................. 87
Access Panel ...................................................................................................................................... 88
Front Bezel ......................................................................................................................................... 90
Memory .............................................................................................................................................. 91
DDR3-SDRAM DIMMs ...................................................................................................... 91
Populating DIMM Sockets ................................................................................................. 92
Removing DIMMs .............................................................................................................. 93
Expansion Card .................................................................................................................................. 96
Cable Management .......................................................................................................................... 100
Cable Connections .......................................................................................................... 101
Drives ............................................................................................................................................... 102
Drive Positions ................................................................................................................. 102
Removing Drives ............................................................................................................. 103
Removing an Optical Drive ............................................................................. 103
vii
Removing the Hard Drive ................................................................................ 105
Power Switch .................................................................................................................................... 109
Front USB Assembly ........................................................................................................................ 111
Fan Assembly ................................................................................................................................... 114
Fan Sink ........................................................................................................................................... 116
Processor ......................................................................................................................................... 118
Power Supply ................................................................................................................................... 120
System Board ................................................................................................................................... 122
Battery .............................................................................................................................................. 124
Appendix A Power Cord Set Requirements ................................................................................................ 126
General Requirements ..................................................................................................................... 126
Japanese Power Cord Requirements .............................................................................................. 126
Country-Specific Requirements ........................................................................................................ 127
Appendix B POST Error Messages .............................................................................................................. 128
POST Numeric Codes and Text Messages ..................................................................................... 129
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 137
Appendix C Password Security and Resetting CMOS ............................................................................... 141
Resetting the Password Jumper ...................................................................................................... 142
Clearing and Resetting the CMOS ................................................................................................... 142
Appendix D Troubleshooting Without Diagnostics .................................................................................... 144
Safety and Comfort .......................................................................................................................... 144
Before You Call for Technical Support ............................................................................................. 144
Helpful Hints ..................................................................................................................................... 145
Solving General Problems ................................................................................................................ 147
Solving Power Problems .................................................................................................................. 151
Solving Hard Drive Problems ........................................................................................................... 153
Solving Media Card Reader Problems ............................................................................................. 156
Solving Display Problems ................................................................................................................. 158
Solving Audio Problems ................................................................................................................... 163
Solving Printer Problems .................................................................................................................. 165
Solving Keyboard and Mouse Problems .......................................................................................... 167
Solving Hardware Installation Problems ........................................................................................... 169
Solving Network Problems ............................................................................................................... 171
Solving Memory Problems ............................................................................................................... 174
Solving Processor Problems ............................................................................................................ 176
Solving CD-ROM and DVD Problems .............................................................................................. 176
viii
Solving USB Flash Drive Problems .................................................................................................. 179
Solving Front Panel Component Problems ...................................................................................... 180
Solving Internet Access Problems .................................................................................................... 180
Solving Software Problems .............................................................................................................. 182
Contacting Customer Support .......................................................................................................... 184
Appendix E HP PC Hardware Diagnostics .................................................................................................. 185
Why run HP PC Hardware Diagnostics ............................................................................................ 185
How to access and run HP PC Hardware Diagnostics ..................................................................... 186
Downloading HP PC Hardware Diagnostics to a USB device .......................................................... 187
Appendix F Backup and Recovery ............................................................................................................... 188
Restoring and recovering in Windows 7 ........................................................................................... 188
System Restore ............................................................................................................... 188
System Recovery ............................................................................................................. 188
System Recovery when Windows is responding ............................................ 189
System Recovery when Windows is not responding ...................................... 190
System recovery using recovery media .......................................................... 190
Creating recovery media ................................................................ 191
Using recovery media ..................................................................... 192
Backup and recovery in Windows 8 ................................................................................................. 193
Backing up your information ............................................................................................ 193
Performing a system recovery ......................................................................................... 194
Using the Windows recovery tools .................................................................. 194
Using f11 recovery tools .................................................................................. 195
Using Windows 8 operating system media (purchased separately) ............... 195
Appendix G Specifications ........................................................................................................................... 196
MT Specifications ............................................................................................................................. 196
SFF Specifications ........................................................................................................................... 197
Index ................................................................................................................................................................. 198
ix
x
1
Product Features
Feature Overview
The HP Pro 3400/3500 series includes the following features:
●
Choice of Intel® (HP Pro 3500/3400/3410) or AMD processor (HP Pro 3515/3505/3405)
●
Choice of integrated graphics or ATI or NVIDIA discrete graphics cards
●
Up to 8 GB or 16 GB DDR3 SDRAM system memory available standard (depending on model)
●
Hard drives (vary by model): 250 GB up to 2.0 TB
●
Optical drives (vary by model):
SuperMulti LightScribe drive
SuperMulti DVD drive
DVD-ROM drive
●
Integrated Realtek Gigabit Ethernet Controllers
●
10 USB 2.0 ports on HP Pro 3505, HP Pro 3500, and HP Pro 3400 (5 on board header
(including 2 on Front I/O, 4 rear, 1 mini card)
●
13 USB 2.0 ports on HP Pro 3405 (4 dual on board header (including 2 on Front I/O, 4 rear, 1
mini card)
●
10 USB 2.0 ports on HP Pro 3410 (5 on board header (including 2 on Front I/O, 4 rear)
●
4 USB 3.0 ports, 10 USB 2.0 ports on HP Pro 3515
●
Video ports: DVI, VGA, HDMI (vary by model)
●
HP Wireless NIC 802.11b/g/n Mini Card (1x1) (optional by model)
●
5.1 channel audio (HP Pro 3500/3400/3410); 7.1 channel audio (HP Pro 3515/3505/3405)
●
Windows 8, Windows 7, FreeDOS, or RedFlag Linux (varies by model)
Feature Overview
1
Microtower Components
1
(1) external 5.25” drive bay for optional optical
drive
6
(3) PCIe x1 slots, (1) PCIe x16 slot, (1) miniPCI
slot*1
Model 3410: (1) PCIe x1 slot, (1) PCIe x16 slot, (2)
PCI 2.2 slots
1
2
2
Power Supply
7
USB Scroll Mouse
3
Rear I/O includes: (4) USB 2.0 ports, (2) USB 3.0
ports (3515), RJ-45 network interface, DVI, HDMI,
or VGA video interfaces, microphone jack, audio
in/out jacks
8
HP USB Standard Value Keyboard
4
Front I/O includes: (2) USB 2.0 ports, dedicated
headphone output, microphone jack
9
Display (sold separately)
5
(1) internal 3.5” hard drive bay
HP Pro 3410 has no mini PCI slot
Chapter 1 Product Features
Small Form Factor Components
1
External 5.25” drive bay for optical drive
6
Power Supply
2
Internal 3.5” hard drive bay
7
USB Scroll Mouse
3
Rear I/O includes: (3) PCIe x1 slots, (1) PCIe x16
slot, (1) miniPCI slot, (4) USB 2.0 ports, RJ-45
network interface, DVI and VGA video interfaces,
microphone jack, audio in/out jacks (5.1 channel
audio out)
8
HP USB Standard Value Keyboard
4
Front I/O includes: (2) USB 2.0 ports, dedicated
headphone output
9
Monitor (sold separately)
5
HP 6-in-1 Media Card Reader (some models)
Small Form Factor Components
3
2
Activating and Customizing the
Software
NOTE:
This chapter provides information for both Windows 7 and Windows 8.
Activating and customizing the software in Windows 7
If your computer was not shipped with a Windows® operating system, some portions of this
documentation do not apply. Additional information is available in online help after you activate the
operating system.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully activated. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor
to permit the required airflow.
Activating the Windows operating system
The first time you turn on the computer, the operating system is set up and activated automatically.
This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to
complete the activation.
We recommend that you register your computer with HP during operating system setup so you can
receive important software updates, facilitate support questions, and sign up for special offers.
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage
the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive,
the activation process could take up to 60 minutes.
4
Chapter 2 Activating and Customizing the Software
Downloading Windows 7 updates
Microsoft may release updates to the operating system. To help keep the computer running optimally,
HP recommends checking for the latest updates during the initial installation and periodically
throughout the life of the computer.
1.
To set up your Internet connection, click Start > Internet Explorer and follow the instructions on
the screen.
2.
After an Internet connection has been established, click the Start > All Programs > Windows
Update.
3.
Run Windows Update monthly thereafter.
Installing or upgrading device drivers
When installing optional hardware devices after the operating system installation is complete, you
must also install the drivers for each of the devices.
In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use
the Browse button in the dialog box to locate the i386 folder. This action points the operating system
to the appropriate drivers.
Obtain the latest support software, including support software for the operating system, from
http://www.hp.com/support. Select your country and language, select Download drivers and
software (and firmware), enter the model number of the computer, and press Enter.
Customizing the monitor display
If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font
sizes, and power management settings.
For more information, refer to the online documentation provided with the graphics controller utility or
the documentation that came with your monitor.
Right-click on the Windows desktop, then click Personalize to change display settings.
Activating and customizing the software in Windows 8
Additional information is available in online help after you activate the operating system.
NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor
to permit the required airflow.
Activating the Windows Operating System
The first time you turn on the computer, the operating system is set up and activated automatically.
This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to
complete the activation.
We recommend that you register your computer with HP during operating system set up so you can
receive important software updates, facilitate support questions, and sign up for special offers. You
can also register your computer with HP using the Register with HP app on the Start screen.
Activating and customizing the software in Windows 8
5
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage
the software that runs the computer or prevent its proper installation.
Downloading Windows 8 updates
Microsoft may release updates to the operating system. To help keep the computer running optimally,
HP recommends checking for the latest updates during the initial installation and periodically
throughout the life of the computer.
Run Windows Update as soon as possible after you set up your computer.
1.
Point to the upper-right or lower-right corner of the Start screen to display the charms.
2.
Click Settings > Change PC Settings > Windows Update.
3.
Run Windows Update monthly thereafter.
Customizing the monitor display
You can customize display settings for Windows 8 separately for the Start screen and the Desktop.
To customize the Start screen:
1.
Point to the upper-right or lower-right corner of the Start screen to display the charms.
2.
Click Settings > Change PC Settings.
3.
Click Personalize to change the display settings.
To customize the Desktop:
6
1.
Click the Desktop app on the Start screen.
2.
Right-click on the desktop, and then click Personalize to change display settings.
Chapter 2 Activating and Customizing the Software
3
Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
●
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
●
Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash
media devices.
●
Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run
during a Full Boot. You can set the system to:
❑
always Quick Boot (default);
❑
periodically Full Boot (from every 1 to 30 days); or
❑
always Full Boot.
●
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
(POST) messages. Post Messages Disabled suppresses most POST messages, such as
memory count, product name, and other non-error text messages. If a POST error occurs, the
error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12).
●
Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
restarted.
●
Enter the Asset Tag or property identification number assigned by the company to this computer.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during
power-on.
●
Establish a setup password that controls access to the Computer Setup (F10) Utility and the
settings described in this section.
●
Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
●
Enable or disable removable media boot ability.
Computer Setup (F10) Utilities
7
●
Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST).
●
Replicate the system setup by saving system configuration information on a USB device and
restoring it on one or more computers.
●
Execute self-tests on a specified ATA hard drive (when supported by drive).
●
Enable or disable DriveLock security (when supported by drive).
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1.
Turn on or restart the computer.
2.
Repeatedly press F10 when the monitor light turns green to access the utility.
You can also press Esc to a menu that allows you to access different options available at
startup, including the Computer Setup utility.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and
again repeatedly press F10 when the monitor light turns green to access the utility.
3.
A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power, and Advanced.
4.
Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the Computer Setup
Utilities menu, press Esc.
5.
To apply and save changes, select File > Save Changes and Exit.
●
If you have made changes that you do not want applied, select Ignore Changes and Exit.
●
To reset to factory settings or previously saved default settings (some models), select
Apply Defaults and Exit. This option will restore the original factory system defaults.
NOTE: Not all settings shown in the following sections are available for all models
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.
Table 3-1 Computer Setup (F10) Utility
8
Heading
Table
File
Computer Setup—File on page 9
Storage
Computer Setup—Storage on page 10
Security
Computer Setup—Security on page 13
Power
Computer Setup—Power on page 17
Advanced
Computer Setup—Advanced on page 18
Chapter 3 Computer Setup (F10) Utility
Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-2 Computer Setup—File
Option
Description
System Information
Lists:
●
Product name
●
SKU number
●
Processor type/speed/stepping
●
Cache size (L1/L2/L3) (dual core processors have this listed twice)
●
Installed memory size/speed, number of channels (single or dual) (if applicable)
●
Integrated MAC address for embedded, enabled NIC (if applicable)
●
System BIOS (includes family name and version)
●
Chassis serial number
●
Asset tracking number
●
ME firmware version
●
ME Management mode
About
Displays copyright notice.
Set Time and Date
Allows you to set system time and date.
Flash System ROM
Allows you to update the system ROM with a BIOS image file located on removable media.
Replicated Setup
Save to Removable Media
Saves system configuration to a formatted USB flash media device.
Restore from Removable Media
Restores system configuration from a USB flash media device.
Default Setup
Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Apply Defaults and
Exit
Applies the currently selected default settings and clears any established passwords.
Ignore Changes
and Exit
Exits Computer Setup without applying or saving any changes.
Save Changes and
Exit
Saves changes to system configuration or default settings and exits Computer Setup.
Computer Setup (F10) Utilities
9
Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-3 Computer Setup—Storage
Option
Description
Device Configuration
Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options
may be presented:
●
Hard Disk: Size, model, firmware version, serial number, connector color.
Translation mode (ATA disks only)
Lets you select the translation mode to be used for the device. This enables the BIOS to
access disks partitioned and formatted on other systems and may be necessary for users of
older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift,
LBA Assisted, User, and Off.
Available only when the drive translation mode is set to User, allows you to specify the
parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate
disk I/O requests (from the operating system or an application) into terms the hard drive can
accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256.
The number of sectors per track may not exceed 63.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not
be changed. If the selected translation mode is not compatible with the translation mode that
was active when the disk was partitioned and formatted, the data on the disk will be
inaccessible.
●
CD-ROM: Model, firmware version, serial number, connector color (not included for USB CDROM).
●
SSD Life Used
NOTE: Displays for solid-state drives.
●
SMART (ATA disks only)
●
Diskette: Model and firmware version.
NOTE: Displays for USB diskette drives.
●
Default Values (ATA disks only)
See Translation Mode above for details.
SATA Defaults
10
Chapter 3 Computer Setup (F10) Utility
Table 3-3 Computer Setup—Storage (continued)
Storage Options
eSATA Port
Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled.
This setting affects only the port with the black connector, labeled as eSATA on the system board.
This port should have the eSATA back panel connector attached to use eSATA drives. For more
information, see the eSATA white paper at www.hp.com.
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating
system. There are three supported options: IDE, RAID, and AHCI (default).
CAUTION: SATA emulation changes may prevent access to existing hard drive data and
degrade or corrupt established volumes.
IDE - This is the most backwards-compatible setting of the three options. Operating systems
usually do not require additional driver support in IDE mode.
RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver
loaded in the operating system to take advantage of RAID features.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take
advantage of more advanced features of the SATA controller.
NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/
AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver
installed, the system will crash (blue screen). RAID volumes may become corrupted if they are
booted to after disabling RAID.
Removable Media Boot
Enables/disables ability to boot the system from removable media. Default is enabled.
Max eSATA Speed
Allows you to choose 1.5 Gbps or 3.0 Gpbs as the maximum eSATA speed. By default, the speed
is limited to 1.5 Gbps for maximum reliability.
CAUTION: Consult your eSATA drive and cable manufacturer before enabling 3.0 Gpbs speed.
Some drive and cable combinations may not run reliably at 3.0 Gpbs.
Computer Setup (F10) Utilities
11
Table 3-3 Computer Setup—Storage (continued)
DPS Self-Test
Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS
self-tests is attached to the system.
Boot Order
Allows you to:
●
EFI Boot Sources: Specify the order in which EFI boot sources (such as a internal hard
drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable
operating system image. Each device on the list may be individually excluded from or
included for consideration as a bootable operating system source.
EFI boot sources always have precedence over legacy boot sources.
●
Legacy Boot Sources: Specify the order in which legacy boot sources (such as a network
interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for
a bootable operating system image. Each device on the list may be individually excluded
from or included for consideration as a bootable operating system source.
Specify the order of attached hard drives. The first hard drive in the order will have priority in
the boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: To drag a device to a preferred place, press Enter. To remove the device from
consideration as a bootable device, press F5.
You can use F5 to disable individual boot items, as well as disable EFI boot and/or legacy boot.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating
system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping
the boot menu) when the monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter.
The computer then boots from the selected non-default device for this one time.
12
Chapter 3 Computer Setup (F10) Utility
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-4 Computer Setup—Security
Option
Description
Setup Password
Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.
Power-On Password
Allows you to set and enable a power-on password. The power-on password prompt appears
after a power cycle or reboot. If the user does not enter the correct power-on password, the unit
will not boot.
Password Options
Allows you to enable/disable:
(This selection appears
only if a power-on
password or setup
password is set.)
●
Lock Legacy Resources (determines whether or not Windows Device Manager is allowed to
change resource settings for serial and parallel ports).
●
Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing,
the F10 Setup Options without entering setup password). Default is enabled.
●
Password prompt on F9 & F12 (requires setup password to use these boot functions).
Default is enabled.
●
Network Server Mode. Default is disabled.
Smart Cover
Allows you to:
●
Lock/unlock the Cover Lock.
●
Set the Cover Removal Sensor to Disable/Notify User/Setup Password.
NOTE: Notify User alerts the user that the sensor has detected that the cover has been
removed. Setup Password requires that the setup password be entered to boot the computer if
the sensor detects that the cover has been removed.
Device Security
Allows you to set Device Available/Device Hidden (default is Device Available) for:
●
Embedded security device
●
System audio
●
USB controller (varies by model)
●
Network controller
NOTE: You must disable AMT before trying to hide the network controller.
USB Security
●
Serial port
●
Parallel port
●
SATA ports (varies by model)
Allows you to set Enabled/Disabled (default is Enabled) for:
●
Front USB Ports
●
Rear USB Ports
●
Accessory USB Ports
Computer Setup (F10) Utilities
13
Table 3-4 Computer Setup—Security (continued)
Slot Security
Allows you to disable any PCI or PCI Express slot. Default is enabled.
Network Boot
Enables/disables the computer’s ability to boot from an operating system installed on a network
server. (Feature available on NIC models only; the network controller must be either a PCI
expansion card or embedded on the system board.) Default is enabled.
System IDs
Allows you to set:
Master Boot Record
Security
●
Asset tag (18-byte identifier), a property identification number assigned by the company to
the computer.
●
Ownership tag (80-byte identifier) displayed during POST.
●
Universal Unique Identifier (UUID) number. The UUID can only be updated if the current
chassis serial number is invalid. (These ID numbers are normally set in the factory and are
used to uniquely identify the system.)
●
Keyboard locale setting for System ID entry.
Enables/disables Master Boot Record (MBR) security.
The MBR contains information needed to successfully boot from a disk and to access the data
stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes
to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
It also allows you to recover the "last known good" MBR, should changes to the MBR be detected
when the system is restarted.
When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the
current bootable disk while in MS-DOS or Windows Safe Mode.
NOTE: Most operating systems control access to the MBR of the current bootable disk; the
BIOS cannot prevent changes that may occur while the operating system is running.
Restores the backup Master Boot Record to the current bootable disk. Default is disabled.
Only appears if all of the following conditions are true:
●
MBR security is enabled
●
A backup copy of the MBR has been previously saved
●
The current bootable disk is the same disk from which the backup copy was saved
CAUTION: Restoring a previously saved MBR after a disk utility or operating system has
modified the MBR, may cause the data on the disk to become inaccessible. Only restore a
previously saved MBR if you are confident that the current bootable disk's MBR has been
corrupted or infected with a virus.
14
Chapter 3 Computer Setup (F10) Utility
Table 3-4 Computer Setup—Security (continued)
System Security
(these options are
hardware dependent)
Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches.
Default is enabled.
SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor.
Changing this setting requires turning the computer off and then back on. Default is disabled.
Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the
processor. Changing this setting requires turning the computer off and then back on. Default is
disabled.
Virtualization Technology Directed I/O (VTd) (enable/disable) - Controls virtualization DMA
remapping features of the chipset. Changing this setting requires turning the computer off and
then back on. Default is disabled.
Trusted Execution Technology (enable/disable) - Controls the underlying processor and chipset
features needed to support a virtual appliance. Changing this setting requires turning the
computer off and then back on. Default is disabled. To enable this feature you must enable the
following features:
●
Embedded Security Device Support
●
Virtualization Technology
●
Virtualization Technology Directed I/O
Embedded Security Device (enable/disable) - Permits activation and deactivation of the
Embedded Security Device.
NOTE: To configure the Embedded Security Device, a Setup password must be set.
●
Reset to Factory Settings (Do not reset/Reset) - Resetting to factory defaults will erase all
security keys and leave the device in a disabled state. Changing this setting requires that
you restart the computer. Default is Do not reset.
CAUTION: The embedded security device is a critical component of many security
schemes. Erasing the security keys will prevent access to data protected by the Embedded
Security Device. Choosing Reset to Factory Settings may result in significant data loss.
●
System Security
(continued)
Measure boot variables/devices to PCR1 - Typically, the computer measures the boot path
and saves collected metrics to PCR5 (a register in the Embedded Security Device). Bitlocker
tracks changes to any of these metrics, and forces the user to re-authenticate if it detects
any changes. Enabling this feature lets you set Bitlocker to ignore detected changes to boot
path metrics, thereby avoiding re-authentication issues associated with USB keys inserted in
a port. Default is enabled.
OS management of Embedded Security Device (enable/disable) - This option allows the user to
limit OS control of the Embedded Security Device. Default is enabled. This option is automatically
disabled if Trusted Execution Technology is enabled.
●
Reset of Embedded Security Device through OS (enable/disable) - This option allows the
user to limit the operating system ability to request a Reset to Factory Settings of the
Embedded Security Device. Default is disabled.
NOTE: To enable this option, a Setup password must be set.
●
No PPI provisioning (Windows 8 only) - This option lets you set Windows 8 to bypass the PPI
(Physical Presence Interface) requirement and directly enable and take ownership of the
TPM on first boot. You cannot change this setting after TPM is owned/initialized, unless the
TPM is reset. Default is disabled for non-Windows 8 systems, and enabled for Windows 8.
●
Allow PPI policy to be changed by OS. Enabling this option allows the operating system to
execute TPM operations without Physical Presence Interface. Default is disabled.
NOTE: To enable this option, a Setup password must be set.
Computer Setup (F10) Utilities
15
Table 3-4 Computer Setup—Security (continued)
DriveLock Security
Allows you to assign or modify a master or user password for hard drives. When this feature is
enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither
is successfully entered, the hard drive will remain inaccessible until one of the passwords is
successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock
feature is attached to the system.
Secure Boot
Configuration
This is a feature of Windows 8.
●
Legacy Support—Enable/Disable. Allows you to turn off all legacy support on the computer,
including booting to DOS, running legacy graphics cards, booting to legacy devices, and so
on. If set to disable, legacy boot options in Storage > Boot Order are not displayed. Default
is enabled.
●
Secure Boot—Enable/Disable. Allows you to make sure an operating system is legitimate
before booting to it, making Windows resistant to malicious modification from preboot to full
OS booting, preventing firmware attacks. UEFI and Windows Secure Boot only allow code
signed by pre-approved digital certificates to run during the firmware and OS boot process.
Default is disabled, except for Windows 8 systems which have this setting enabled. Secure
Boot enabled also sets Legacy Support to disabled.
●
Key Management—This option lets you manage the custom key settings.
●
◦
Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded
custom boot keys. Default is Don't Clear.
◦
Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify
the contents of the secure boot signature databases and the platform key (PK) that
verifies kernels during system start up, allowing you to use alternative operating
systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific
boot keys. Default is HP Keys.
Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f
keys to access items before the operating system loads. Default is disabled.
NOTE: If Windows 8 detects a serious error, it will interrupt the boot process automatically
and display advanced boot options.
From Windows 8, you can press Shift and select Restart to access the screen that lets you
boot to a device or troubleshoot your computer.
16
Chapter 3 Computer Setup (F10) Utility
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-5 Computer Setup—Power
Option
Description
OS Power
Management
●
Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the
processors power consumption when the processor is idle. Default is extended.
●
Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce
processor voltage and frequency when the current software load does not require the full
capabilities of the processor. Default is enabled.
●
Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a
visual indication of what sleep state the system is in. Each sleep state has a unique blink
pattern. Default is disabled.
NOTE: For Windows 8 systems with Fast Boot support, a normal shutdown goes to the S4
state, not the S5 state.
Hardware Power
Management
◦
S0 (On) = Solid green LED.
◦
S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 3 blinks and a pause.
◦
S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 4 blinks and a pause.
◦
S5 (Soft Off) = LED is off.
SATA Power Management – Enables or disables SATA bus and/or device power management.
Default is enabled.
S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to
meet EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled.
PCI Express x16 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets
you set lower power modes that activate when the bus is not being used. Options are Disabled,
LOs, L1, LOs and L1. Default is ASPM Disabled.
PCI Express x1 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you
set lower power modes that activate when the bus is not being used. Options are Disabled, LOs,
L1, LOs and L1. Default is ASPM Disabled.
Network Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate
when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM
Disabled.
USB 3.0 Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate
when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM
Disabled.
Thermal
Fan idle mode—This bar graph controls the minimum permitted fan speed.
NOTE: This setting only changes the minimum fan speed. The fans are still automatically
controlled.
Computer Setup (F10) Utilities
17
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-6 Computer Setup—Advanced (for advanced users)
Option
Heading
Power-On Options
Allows you to set:
●
POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days).
◦
QuickBoot (default) = Do not clear memory or perform a memory test.
◦
FullBoot = Memory test (count) on cold boot. Clears memory on all boots.
◦
Clear Memory = No memory count on cold boot. Clears memory on all boots.
◦
FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No
more memory counts until 1st cold boot on or after x days. Clears memory on all boots.
●
POST messages (enable/disable). Enabling this feature will cause the system to display
POST error messages, which are error messages displayed on the monitor during the Power
On Self Test if the BIOS encounters some kind of problem while starting the PC. A POST
error message will only display on screen if the computer is capable of booting this far. If the
POST detects an error before this point, a beep code is generated instead. Default is
disabled.
●
Press the ESC key for Startup Menu (Enable/Disable). This feature controls the display of
the text “Press the ESC key for Startup Menu” during POST. This text does not display on
Windows 8 systems with Fast Boot support. Other text also will not display (for example,
Ownership Tag). Default is enabled.
●
Option ROM Prompt (enable/disable). Enabling this feature will cause the system to display
a message before loading option ROMs. Default is enabled.
●
After Power Loss (off/on/previous state). Default is Power off. Setting this option to:
◦
Power off—causes the computer to remain powered off when power is restored.
◦
Power on—causes the computer to power on automatically as soon as power is
restored.
◦
Previous state—causes the computer to power on automatically as soon as power is
restored, if it was on when power was lost.
NOTE: If you turn off power to the computer using the switch on a power strip, you will not be
able to use the suspend/sleep feature or the Remote Management features.
18
●
POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST
process. This delay is sometimes needed for hard disks on some PCI cards that spin up very
slowly, so slowly that they are not ready to boot by the time POST is finished. The POST
delay also gives you more time to select F10 to enter Computer (F10) Setup. Default is
None.
●
Remote Wakeup Boot Source (remote server/local hard drive). Default is Local hard drive.
●
Factory Recovery Boot Support (Enable/Disable). Provides the ability for the BIOS to redirect
the boot to the recovery partition on the user hard drive, if present. Some versions of the
recovery software honor the F11 key press even when this feature is disabled by the BIOS.
Default is disabled.
●
Bypass F1 Prompt on Configuration Changes (Enable/Disable). Allows you to set the
computer not to confirm when changes were made. Default is disabled.
Chapter 3 Computer Setup (F10) Utility
Table 3-6 Computer Setup—Advanced (for advanced users) (continued)
BIOS Power-On
Allows you to set the computer to turn on automatically at a time you specify.
Onboard Devices
Allows you to set resources for or disable Legacy devices.
Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all
operating systems. To hide a device from the operating system, see Security > Device Security.
Bus Options
Device Options
Allows you to enable or disable:
●
PCI SERR# Generation. Default is enabled.
●
PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration
space; only needed when more than one graphics controller is installed. Default is disabled.
Allows you to set:
●
Printer mode (Bi-Directional, EPP + ECP, Output Only). ECP = Enhanced Capabilities Port,
EPP = Enhanced Parallel Port. Default is EPP+ECP.
●
Num Lock State at Power-On (off/on). Default is off.
●
Integrated Video (enable/disable). Use this option to disable the integrated video controller
when another video controller is present in the system. Default is enabled.
●
Integrated Graphics (Auto/Disable/Force) Use this option to manage integrated (UMA)
graphics memory allocation. The value you choose is allocated permanently to graphics and
is unavailable to the operating system. For example, if you set this value to 512M on a
system with 2 GB of RAM, the system always allocates 512 MB for graphics and the other
1.5 GB for use by the BIOS and operating system. Default is Auto which sets memory
allocation to 512 MB.
If you select Force, the UMA Frame Buffer Size option displays, which lets you set the UMA
memory size allocation between 32 MB and 1 GB.
●
Internal Speaker (does not affect external speakers). Default is enabled.
●
NIC PXE Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded
NIC option ROM to allow the unit to boot through the network to a PXE server. This is
typically used to download a corporate image to a hard drive. The NIC option ROM takes up
memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space.
This space is limited. This F10 option will allow users to disable the downloading of this
embedded NIC option ROM thus giving more DCH space for additional PCI cards which may
need option ROM space. The default will be to have the NIC option-ROM-enabled. Default is
PXE.
●
SATA RAID Option ROM Download (enable/disable). The BIOS contains an embedded
SATA RAID option ROM for RAID support. This can be temporarily disabled to save DCH
space. Note that with the option ROM disabled, users will be unable to boot to hard drives in
the system while running in RAID mode. Default is disabled.
●
Multi-Processor (enable/disable). Use this option to disable multi-processor support under
the OS. Default is enabled.
●
Hyper threading (enable/disable). Use this option to disable processor hyper-threading.
●
Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature,
which allows one core of the system to run at a higher than standard frequency and power if
other cores are idle. Default is enabled.
Computer Setup (F10) Utilities
19
Table 3-6 Computer Setup—Advanced (for advanced users) (continued)
VGA Configuration
Displayed only if there is an add-in video card in the system. Allows you to specify which VGA
controller will be the “boot” or primary VGA controller.
AMT Configuration
Allows you to set:
●
AMT (enable/disable). Allows you to enable or disable functions of the embedded
Management Engine (ME) such as Active Management Technology (AMT). If set to disable,
the Management Engine is set to a temporarily disabled state and will not provide functions
beyond necessary system configuration. Default is enabled.
●
Unconfigure AMT/ME (enable/disable). Allows you to unconfigure any provisioned
management settings for AMT. The AMT settings are restored to factory defaults. This
feature should be used with caution as AMT will not be able to provide any set AMT
management functions once unconfigured. Default is disabled.
●
Hide Unconfigure ME Confirmation Prompt (enable/disable). Allows you to set the system to
not display the confirmation to unconfigure ME.
●
Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system
and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is
deactivated by BIOS and would indicate that a halt occurred during execution if the alert is
sent to the management console. An operating system alert is deactivated by the operating
system image and would indicate that a hang occurred during its initialization. Default is
enabled.
Recovering the Configuration Settings
This method of recovery requires that you first perform the Save to Removable Media command
with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup—File
on page 9 in the Computer Setup—File table.)
NOTE: It is recommended that you save any modified computer configuration settings to a USB
flash media device and save the device for possible future use.
To restore the configuration, insert the USB flash media device with the saved configuration and
perform the Restore from Removable Media command with the Computer Setup (F10) Utility. (See
Computer Setup—File on page 9 in the Computer Setup—File table.)
20
Chapter 3 Computer Setup (F10) Utility
4
Illustrated parts catalog
This chapter provides spare part information for all chassis.
Microtower Chassis Spare Parts
Computer Major Components
Microtower Chassis Spare Parts
21
Item
Description
Spare part number
(1)
Access panel
674373-001
(2)
Front bezel
(3)
For use in only the EMEA region
667849-001
With optical drive door for use in Brazil
667849-201
For use in the North America and Latin America regions
670692-001
Power supply, 300W
300W, active PFC, not for use in Brazil
656721-001
689005-001
300W
664862-001
692096-001
(4)
System board (includes replacement thermal material)
For use in 3500 models (Intel) without Windows 8
687577-001
For use in 3500 models (Intel) and Windows 8 with no Digital Product Key (DPK)
701413-001
For use in 3500 models (Intel) and Windows 8 Standard
701413-501
For use in 3500 models (Intel) and Windows 8 Professional
701413-601
For use in 3505 models (AMD)
687578-001
For use in 3505 models (AMD) and Windows 8 with no Digital Product Key (DPK)
701022-001
For use in 3505 models (AMD) and Windows 8 Standard
701022-501
For use in 3505 models (AMD) and Windows 8 Professional
701022-601
For use in 3515 models (AMD) and Windows 8 with no Digital Product Key (DPK)
700846-001
For use in 3515 models (AMD) and Windows 8 Standard
700846-501
For use in 3515 models (AMD) and Windows 8 Professional
700846-601
For use in 3400 models (Intel)
660281-001
For use in 3405 models (AMD)
660155-001
For use in 3410 models (Intel) in Brazil
665223-001
Memory modules (not illustrated)
PC3-10600, 1333-MHz, for use in 3400 series models
●
4-GB
585157-001
●
2-GB
635803-001
●
1-GB
635802-001
PC3-12800, 1666-MHz, for use in 3500 series models
●
4-GB
671613-001
●
2-GB
671612-001
Processors (include replacement thermal material; not illustrated)
22
Chapter 4 Illustrated parts catalog
Item
Description
Spare part number
Intel Core i7 processors (for use in model 3500/3400/3410)
●
3770, 3.4 GHz, 8-MB L3 cache (use only in 3500 models)
688164-001
●
2600, 3.4 GHz, 8-MB L3 cache (use only in 3400/3500 models)
638419-001
●
2600S, 2.7 GHz, 8-MB L3 cache (use only in 3400/3500 models)
638632-001
Intel Core i5 processors
●
3470, 3.2 GHz, 6-MB L3 cache (use only in 3500 models)
687943-001
●
2500, 3.3 GHz, 6-MB L3 cache (use only in 3400/3410/3500 models)
638631-001
●
2400, 3.1 GHz, 6-MB L3 cache (use only in 3400/3410/3500 models)
638630-001
●
2320, 3.0 GHz, 6-MB L3 cache (use only in 3400/3500 models)
665121-001
●
2310, 2.9 GHz, 6-MB L3 cache (use only in 3400/3500 models)
657111-001
●
2300, 2.8 GHz, 6-MB L3 cache (use only in 3400/3500 models)
654601-001
Intel Core i3 processors
●
3240, 3.4 GHz, 3-MB L3 cache (use only in 3500 models)
688951-001
●
3220, 3.3 GHz, 3-MB L3 cache (use only in 3500 models)
688950-001
●
2130, 3.4 GHz, 3-MB L3 cache (use only in 3400/3500 models)
665120-001
●
2125, 3.3 GHz, 3-MB L3 cache (use only in 3400/3500 models)
677427-001
●
2120, 3.3 GHz, 3-MB L3 cache (use only in 3400/3500 models)
638629-001
●
2105, 3.1 GHz, 3-MB L3 cache (use only in 3400/3500 models)
655970-001
●
2100, 3.1 GHz, 3-MB L3 cache (use only in 3400/3410/3500 models)
638628-001
Intel Pentium Dual-Core processors
●
G870, 3.1 GHz, 3-MB L3 cache (use only in 3500 models)
691936-001
●
G860, 3.0 GHz, 3-MB L3 cache (use only in 3400/3500 models)
665123-001
●
G850, 2.9 GHz, 3-MB L3 cache (use only in 3400/3500 models)
655973-001
●
G840, 2.8 GHz, 3-MB L3 cache (use only in 3400/3500 models)
655972-001
●
G645, 2.9 GHz, 3-MB L3 cache (use only in 3500 models)
704228-001
●
G640, 2.8 GHz, 3-MB L3 cache (use only in 3500 models)
691935-001
●
G630, 2.7 GHz, 3-MB L3 cache (use only in 3400/3410/3500 models)
665122-001
●
G620, 2.6 GHz, 3-MB L3 cache (use only in 3400/3410/3500 models)
655971-001
Intel Celeron processors
●
G550, 2.6 GHz, 2-MB L3 cache (use only in 3500 models)
691934-001
●
G540, 2.5 GHz, 2-MB L3 cache (use only in 3400/3410/3500 models)
665119-001
●
G530, 2.4 GHz, 2-MB L3 cache (use only in 3400/3410/3500 models)
665117-001
●
Intel Celeron G440 (1.6-GHz, 1-MB L3 cache; not for use in Brazil)
665467-001
AMD Advanced Processing Units (APUs) (for use in model 3515/3505/3405)
Microtower Chassis Spare Parts
23
Item
24
Description
Spare part number
●
A10-5800K, 3.8 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in
3515 models)
701408-001
●
A10-5700, 3.4 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in
3515 models)
701407-001
●
A8-5600K, 3.6 GHz, 1-MB L2 cache; Radeon HD7560D graphics core (use only in
3515 models)
701412-001
●
A8-5500, 3.2 GHz, 1-MB L2 cache; Radeon HD7560D graphics core (use only in
3515 models)
701411-001
●
A8-3870, 3.0 GHz, 4-MB L2 cache; Radeon HD6550D graphics core
671611-001
●
A8-3820, 2.5 GHz, 4-MB L2 cache; Radeon HD6550D graphics core (use in only
3505 models)
671610-001
●
A8-3800, 2.4 GHz, 4-MB L2 cache; Radeon HD6550D graphics core
667723-001
●
A8-3550, 2.8 GHz, 4-MB L2 cache; Radeon HD6550D graphics core
667721-001
●
A6-5400K, 3.6 GHz, 1-MB L2 cache; Radeon HD7540D graphics core (use only in
3515 models)
701410-001
●
A6-3670, 2.7 GHz, 4-MB L2 cache; Radeon HD6550D graphics core (use in only
3505 models)
671609-001
●
A6-3650, 2.6 GHz, 4-MB L2 cache; Radeon HD6550D graphics core
667722-001
●
A6-3620, 2.2 GHz, 4-MB L2 cache; Radeon HD6530D graphics core (use in only
3505 models)
671608-001
●
A6-3600, 2.1 GHz, 4-MB L2 cache; Radeon HD6530D graphics core
667724-001
●
A4-5300, 3.4 GHz, 1-MB L2 cache; Radeon HD7480D graphics core (use only in
3515 models)
701409-001
●
A4-3420, 2.8 GHz, 1-MB L2 cache; Radeon HD6530D graphics core
680937-001
●
A4-3400, 2.7 GHz, 4-MB L2 cache; Radeon HD6530D graphics core
667725-001
●
X2 E2-3200, 2.4 GHz, 1-MB L2 cache; Radeon HD6370D graphics core
667726-001
Chapter 4 Illustrated parts catalog
Cables
Item
Description
Spare part number
(1)
Power switch/LED assembly
667850-001
(2)
SATA cable, 254 mm
667854-001
Adapter, DVI to VGA, HF (not illustrated)
657401-001
Antenna, for use with 2x2 WLAN modules
593890-001
Antenna, for use with 1x1 WLAN modules
701397-001
Microtower Chassis Spare Parts
25
Misc Parts
Item
Description
(1)
Fan sink (includes replacement thermal material)
(2)
(3)
Spare part number
For use in models with Intel processors
667727-001
For use in models with AMD processors
657402-001
Front I/O and USB assembly
Does not include card reader
667853-001
Includes card reader
667852-001
Chassis fan
For use in all models except for 3410
657103-001
For use in 3410 models (Brazil)
514238-001, or
434645-001
(4)
26
WLAN cover
701400-001
Mouse (optical, USB; not illustrated)
596410-001
HP Business Digital Headset (not illustrated)
642738-001
Rubber feet (not illustrated)
530593-001
Chapter 4 Illustrated parts catalog
Drives
Description
Spare part number
Hard drive
2 TB hard drive, 7200 rpm for use in all 3500/3505/3515 models
616608-001
2-TB, 5400-rpm
613210-001
1.5-TB, 7200-rpm
613209-001
1.5-TB, 5400-rpm
652272-001
1-TB, 7200-rpm
667719-001
750-GB, 7200-rpm
632938-001
500-GB, 7200-rpm
667720-001
250-GB, 7200-rpm
621419-001
Optical drive
16X SATA DVD-ROM drive (not for Brazil)
581599-001
16X SATA DVD±RW drive
581600-001
Misc Boards
Description
Spare part number
Graphics adapters for use in models without Windows 8
AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use in all models
679219-001
AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use in all models
679218-001
AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card for use in all models
676356-001
AMD Radeon HD 6570 2GB DDR3 FH PCIe x16 Card for use only in 3400/3405/3410 models
638406-001
ATI Radeon HD 6450 1-GB graphics adapter for use only in 3400/3405 models
638132-001
ATI Radeon HD 6450 512-MB graphics adapter for use only in 3400/3405/3410 models
647449-001
AMD Radeon HD 6350 512MB DDR3 FH PCIe x16 Card for use only in 3400/3405 models
671728-001
nVidia GeForce GT640 3-GB graphics adapter, full height for use only in HP Pro 3500/3505
models
687226-001
nVidia GeForce GT630 2-GB graphics adapter, full height for use only in HP Pro 3500/3505
models
687580-001
nVidia GeForce GT620 1-GB graphics adapter, full height for use only in HP Pro 3500/3505
models
687579-001
nVidia GeForce GT530 2-GB graphics adapter, full height for use in 3400/3405/3500/3505 (not for
3410 models)
657106-001
nVidia GeForce GT405 512-MB graphics adapter for use in 3400/3405 models
657108-001
nVidia GeForce GT520 1-GB graphics adapter, full height for use in 3400/3405/3500/3505 (not for
3410 models)
657399-001
Microtower Chassis Spare Parts
27
Description
Spare part number
Graphics adapters for use in models with Windows 8
AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use in 3500/3505/3510 models
701403-001
AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use in 3500/3505/3510 models
701402-001
AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card for use in 3500/3505/3510 models
701401-001
nVidia GeForce GT630 2-GB graphics adapter, full height for use in 3500/3505/3510 models
701405-001
nVidia GeForce GT620 1-GB graphics adapter, full height for use in 3500/3505/3510 models
701404-001
WLAN modules:
Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter
701396-001
Atheros AR9462 802.11b/g/n WiFi Adapter
701398-001
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter for use in models with
Windows 8
701399-001
Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter for use in models with Windows 8
634906-001
Sequential Part Number Listing
28
Spare part
number
Description
434645-001
Chassis fan for use in 3410 models (Brazil)
514238-001
Chassis fan for use in 3410 models (Brazil)
530593-001
Rubber feet
581599-001
16X SATA DVD-ROM drive (not for Brazil)
581600-001
16X SATA DVD±RW drive
585157-001
Memory module, 4-GB, PC3 10600, 1333-MHz for use in 3400 series models
596410-001
Mouse, USB, optical
613209-001
1.5 TB, 7200 rpm hard drive for use in all models
613210-001
2 TB hard drive, 5400 rpm for use in all models without Windows 8
616608-001
2 TB hard drive, 7200 rpm for use in all 3500/3505/3515 models
621419-001
250 GB, 7200 rpm SATA hard drive
632938-001
750 GB hard drive for use in 3400/3405/3410 models
634906-001
Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter for use in models with Windows 8
635802-001
Memory module, 1-GB, PC3 10600, 1333-MHz for use in 3400 series models
635803-001
Memory module, 2-GB, PC3 10600, 1333-MHz for use in 3400 series models
638132-001
ATI Radeon HD 6450 1-GB graphics adapter for use only in 3400/3405 models without Windows 8
638406-001
AMD Radeon HD 6570 2GB DDR3 FH PCIe x16 Card for use only in 3400/3405/3410 models without
Windows 8
638419-001
Intel Core i7 2600S processor (2.7-GHz, 8-MB L3 cache; se only in 3400/3500 models)
Chapter 4 Illustrated parts catalog
Spare part
number
Description
638628-001
Intel Core i3 2100 processor (3.1-GHz, 3-MB L3 cache; use only in 3400/3410/3500 models)
638629-001
Intel Core i3 2120 processor (3.3-GHz, 3-MB L3 cache; use only in 3400/3500 models)
638630-001
Intel Core i5 2400 processor (3.1-GHz, 6-MB L3 cache; use only in 3400/3410/3500 models)
638631-001
Intel Core i5 2500 processor (3.3-GHz, 6-MB L3 cache; use only in 3400/3410/3500 models)
638632-001
Intel Core i7 2600 processor (3.4-GHz, 8-MB L3 cache; use only in 3400/3500 models)
642738-001
HP Business Digital Headset
647449-001
ATI Radeon HD 6450 512-MB graphics adapter for use only in 3400/3405/3410 models without Windows 8
652272-001
1.5-TB, 5400-rpm hard drive
654601-001
Intel Core i5 2300 processor (2.8-GHz, 6-MB L3 cache; use only in 3400/3500 models)
655970-001
Intel Core i3 2105 processor (3.1-GHz, 3-MB L3 cache; use only in 3400/3500 models)
655971-001
Intel Pentium Dual-Core, G620 (2.6-GHz, 3-MB L3 cache; use only in 3400/3410/3500 models)
655972-001
Intel Pentium Dual-Core, G840 (2.8-GHz, 3-MB L3 cache; use only in 3400/3500 models)
655973-001
Intel Pentium Dual-Core, G850 (2.9-GHz, 3-MB L3 cache; use only in 3400/3500 models)
657399-001
nVidia GeForce GT520 1-GB graphics adapter, full height for use in 3400/3405/3500/3505 (not for 3410
models) without Windows 8
657401-001
DVI to VGA adapter, HF
657402-001
Fan sink for use in models with Intel processors (includes replacement thermal material)
656721-001
Power supply, 300W, active PFC, not for use in Brazil
657102-001
SATA cable, 165 mm
657402-001
Fan sink for use in models with AMD processors (includes replacement thermal material)
657103-001
Chassis fan
657106-001
nVidia GeForce GT530 2-GB graphics adapter, full height for use in 3400/3405/3500/3505 (not for 3410
models) without Windows 8
657108-001
nVidia GeForce GT405 512-MB graphics adapter for use in 3400/3405 models without Windows 8
657111-001
Intel Core i5 2310 processor (2.9-GHz, 6-MB L3 cache; use only in 3400/3500 models)
660155-001
System board for use in models with AMD processors on 3405 models (includes replacement thermal
material)
660281-001
System board for use in models with Intel processors on 3400 models (includes replacement thermal
material)
664862-001
Power supply, 300W
665117-001
Intel Celeron G530 processor (2.4 GHz, 2-MB L3 cache, 65W; use only in 3400/3410/3500 models)
665119-001
Intel Celeron G540 processor (2.5 GHz, 2-MB L3 cache, 65W; use only in 3400/3410/3500 models)
665120-001
Intel Core i3 2130 processor (3.4 GHz, 3-MB L3 cache, 65W; use only in 3400/3500 models)
665121-001
Intel Core i5 2320 processor (3.0 GHz, 6-MB L3 cache, 95W; use only in 3400/3500 models)
665122-001
Intel Pentium Dual-Core G630 processor (2.7 GHz, 3-MB L3 cache, 65W; use only in 3400/3410/3500
models)
Microtower Chassis Spare Parts
29
30
Spare part
number
Description
665123-001
Intel Pentium Dual-Core G860 processor (3.0 GHz, 3-MB L3 cache, 65W; use only in 3400/3500 models)
665223-001
System board for use in models with Intel processors on 3410 models in Brazil (includes thermal material)
665467-001
Intel Celeron G440 (1.6 GHz, 1-MB L3 cache, 35W; use only in 3400/3410 models without Windows 8)
667719-001
1 TB hard drive
667720-001
500 GB hard drive
667721-001
AMD A-Series X4 A8-3550 processor (2.8 GHz, 4-MB L2 cache, 100W; Radeon HD6550D graphics core;
not for use in Brazil)
667722-001
AMD A-Series X4 A6-3650 processor (2.6 GHz, 4-MB L2 cache, 100W; Radeon HD6550D graphics core;
not for use in Brazil)
667723-001
AMD A-Series X4 A8-3800 processor (2.4 GHz, 4-MB L2 cache, 65W; Radeon HD6550D graphics core; not
for use in Brazil)
667724-001
AMD A-Series X4 A6-3600 processor (2.1 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core; not
for use in Brazil)
667725-001
AMD A-Series X2 A4-3400 processor (2.7 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core; not
for use in Brazil)
667726-001
AMD A-Series X2 E2-3200 processor (2.4 GHz, 1-MB L2 cache, 65W; Radeon HD6370D graphics core; not
for use in Brazil)
667727-001
Fan sink for use in models with Intel processors
667849-001
Front bezel for use in the EMEA region
667849-201
Front bezel with optical drive door for use in Brazil
667850-001
Power switch/LED assembly with cable
667852-001
Front I/O and USB assembly; includes card reader
667853-001
Front I/O and USB assembly; does not include card reader
667854-001
SATA cable, 254 mm
670692-001
Front bezel for use in North America and Latin America regions
671608-001
AMD A-Series, X4 A6-3620 processor (2.2 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core)
671609-001
AMD A-Series, X4 A6-3670 processor (2.7 GHz, 4-MB L2 cache, 100W; Radeon HD6550D graphics core)
for use only in HP Pro 3505 models
671610-001
AMD A-Series, X4 A8-3820 processor (2.5 GHz, 4-MB L2 cache, 65W; Radeon HD6550D graphics core) for
use only in HP Pro 3505 models
671611-001
AMD A-Series, X4 A8-3870 processor (3.0 GHz, 4-MB L2 cache, 65W; Radeon HD6550D graphics core) for
use only in HP Pro 3505 models
671612-001
2-GB memory module, PC3-12800, 1666-MHz, for use in 3500 series models
671613-001
4-GB memory module, PC3-12800, 1666-MHz, for use in 3500 series models
671728-001
AMD Radeon HD 6350 512MB DDR3 FH PCIe x16 Card for use only in 3400/3405 models without
Windows 8
674373-001
Access panel
676356-001
AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card for use in all models without Windows 8
Chapter 4 Illustrated parts catalog
Spare part
number
Description
677427-001
Intel Core i3 2125 for use only in HP Pro 3500 models (3.3-GHz, 3-MB L3 cache; use only in 3400/3500
models)
679218-001
AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use in all models without Windows 8
679219-001
AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use in all models without Windows 8
680937-001
AMD X2 A4-3420 processor (2.8 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core) for use only
in HP Pro 3505 models
687226-001
nVidia GeForce GT640 3-GB graphics adapter, full height for use only in HP Pro 3500/3505 models without
Windows 8
687577-001
System board for use in 3500 models with Intel processors
687578-001
System board for use in 3505 models with AMD processors
687579-001
nVidia GeForce GT620 1-GB graphics adapter, full height for use only in HP Pro 3500/3505 models without
Windows 8
687580-001
nVidia GeForce GT630 2-GB graphics adapter, full height for use only in HP Pro 3500/3505 models without
Windows 8
687943-001
Intel Core i5 3470 processor, 3.2 GHz, 6-MB L3 cache (use only in 3500 models)
688164-001
Intel Core i7 3770 processor, 3.4 GHz, 8-MB L3 cache (use only in 3500 models)
688950-001
Intel Core i3 3220 processor, 3.3 GHz, 3-MB L3 cache (use only in 3500 models)
688951-001
Intel Core i3 3240 processor, 3.4 GHz, 3-MB L3 cache (use only in 3500 models)
689005-001
Power supply, 300W, active PFC, not for use in Brazil
691935-001
Intel Pentium Dual-Core G640 processor, 2.8 GHz, 3-MB L3 cache (use only in 3500 models)
691936-001
Intel Pentium Dual-Core G870 processor, 3.1 GHz, 3-MB L3 cache (use only in 3500 models)
692096-001
Power supply, 300W
700846-001
System board for use in 3515 models (AMD) and Windows 8 with no Digital Product Key (DPK)
700846-501
System board for use in 3515 models (AMD) and Windows 8 Standard
700846-601
System board for use in 3515 models (AMD) and Windows 8 Professional
701022-001
System board for use in 3505 models (AMD) and Windows 8 with no Digital Product Key (DPK)
701022-501
System board for use in 3505 models (AMD) and Windows 8 Standard
701022-601
System board for use in 3505 models (AMD) and Windows 8 Professional
701396-001
Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter
701398-001
Atheros AR9462 802.11b/g/n WiFi Adapter
701399-001
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter for use in models with Windows
8
701400-001
WLAN cover
701401-001
AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card for use in 3500/3505/3510 models with Windows 8
701402-001
AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use in 3500/3505/3510 models with Windows 8
701403-001
AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use in 3500/3505/3510 models with Windows 8
Microtower Chassis Spare Parts
31
32
Spare part
number
Description
701404-001
nVidia GeForce GT620 1-GB graphics adapter, full height for use in 3500/3505/3510 models with Windows
8
701405-001
nVidia GeForce GT630 2-GB graphics adapter, full height for use in 3500/3505/3510 models with Windows
8
701407-001
AMD A10-5700 processor, 3.4 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in 3515
models)
701408-001
AMD A10-5800K processor, 3.8 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in 3515
models)
701409-001
AMD A4-5300 processor, 3.4 GHz, 1-MB L2 cache; Radeon HD7480D graphics core (use only in 3515
models)
701410-001
AMD A6-5400K processor, 3.6 GHz, 1-MB L2 cache; Radeon HD7540D graphics core (use only in 3515
models)
701411-001
AMD A8-5500 processor, 3.2 GHz, 1-MB L2 cache; Radeon HD7560D graphics core (use only in 3515
models)
701412-001
AMD A8-5600K processor, 3.6 GHz, 1-MB L2 cache; Radeon HD7560D graphics core (use only in 3515
models)
701413-001
System board for use in 3500 models (Intel) and Windows 8 with no Digital Product Key (DPK)
701413-501
System board for use in 3500 models (Intel) and Windows 8 Standard
701413-601
System board for use in 3500 models (Intel) and Windows 8 Professional
704228-001
Intel Pentium Dual-Core G645 processor, 2.9 GHz, 3-MB L3 cache (use only in 3500 models)
Chapter 4 Illustrated parts catalog
Small Form Factor (SFF) Chassis Spare Parts
Computer major components
Item
Description
Spare part number
(1)
Access panel
656832-001
(2)
Front bezel
656835-001
(3)
Power supply
(4)
220W
656722-001
270W
665224-001
System board (includes replacement thermal material)
665223-001
Memory modules (PC3-10600, 1333-MHz; not illustrated)
4-GB
585157-001
2-GB
635803-001
1-GB
635802-001
Processors (include replacement thermal material; not illustrated)
Intel Core i7 processor:
2600S (2.8-GHz, 8-MB L3 cache, 65W)
638419-001
Intel Core i5 processors:
2500S (2.7-GHz, 6-MB L3 cache, 65W)
638420-001
Small Form Factor (SFF) Chassis Spare Parts
33
Item
Description
Spare part number
2500 (3.3 GHz, 6-MB L3 cache, 95W)
638631-001
2405S (2.5-GHz, 6-MB L3 cache, 65W)
656790-001
2400S (2.5-GHz, 6-MB L3 cache, 65W)
640953-001
2400 (3.1 GHz, 6-MB L3 cache, 95W)
638630-001
2320 (3.0 GHz, 6-MB L3 cache, 95W)
665121-001
2310 (2.9 GHz, 6-MB L3 cache, 95W)
657111-001
2300 (2.8 GHz, 6-MB L3 cache, 95W)
654601-001
Intel Core i3 processors:
2130 (3.4 GHz, 3-MB L3 cache, 65W)
665120-001
2120 (3.3-GHz, 3-MB L3 cache, 65W)
638629-001
2105 (3.1-GHz, 3-MB L3 cache, 65W)
655970-001
2100 (3.1-GHz, 3-MB L3 cache, 65W)
638628-001
Intel Pentium Dual-Core processors:
34
G860 (3.0-GHz, 3-MB L3 cache, 65W)
665123-001
G850 (2.9-GHz, 3-MB L3 cache, 65W)
655973-001
G840 (2.8-GHz, 3-MB L3 cache, 65W)
655972-001
G630 (2.7 GHz, 3-MB L3 cache, 65W)
665122-001
G620 (2.6-GHz, 3-MB L3 cache, 65W)
655971-001
G540 (2.5 GHz, 2-MB L3 cache, 65W)
665119-001
G530 (2.4 GHz, 2-MB L3 cache, 65W)
665117-001
G530T (2.0 GHz, 2-MB L3 cache, 35W)
665118-001
Chapter 4 Illustrated parts catalog
Cables
Item
Description
Spare part number
(1)
Power switch/LED assembly
656984-001
(2)
SATA cable, 370 mm
656833-001
Small Form Factor (SFF) Chassis Spare Parts
35
Misc Parts
36
Item
Description
Spare part number
(1)
Chassis fan
656834-001
(2)
Fan sink (includes replacement thermal material)
657402-001
(3)
Front I/O and card reader (6-in-1)
656983-001
DVI to VGA adapter
202997-001
DVI to VGA adapter, HF
657401-001
DVI to VGA adapter, HF, 29-pin
657851-001
RTC battery
319603-001
Mouse (optical, USB)
596410-001
Keyboard for use in Brazil
537924-201
Feet
660261-001
HP Business Digital Headset
642738-001
Webcam HD-2200
671734-001
Printer port
638817-001
Mouse, wireless
625685-001
USB webcam
609252-001
Chapter 4 Illustrated parts catalog
Drives
Description
Spare part number
Hard drive
2-TB, 7200-rpm
616608-001
1.5-TB, 7200-rpm
613209-001
1-TB, 7200-rpm
621418-001
750-GB, 7200-rpm
632938-001
500-GB, 7200-rpm
621421-001
320-GB, 7200-rpm
621420-001
250-GB, 7200-rpm
621419-001
Optical drive
16X SATA DVD±RW drive
581600-001
DVD-ROM drive
581599-001
Misc Boards
Description
Spare part number
nVidia GeForce GT530 2-GB graphics adapter
659354-001
nVidia GeForce GT520 1-GB graphics adapter
657400-001
nVidia GeForce 405 PCIe x16 graphics card, 1 GB
656789-001
ATI Radeon HD7350 512-MB graphics adapter
676356-001
ATI Radeon HD6570 1-GB graphics adapter
659355-001
ATI Radeon HD6450 PCIe x16 graphics card, 1 GB
647451-001
ATI Radeon HD6450 PCIe x16 graphics card, 512 MB
647450-001
802.11b/g/n (1x1) WLAN module
634906-001
Sequential Part Number Listing
Spare part
number
Description
202997-001
DVI to VGA adapter (not illustrated)
319603-001
RTC battery (not illustrated)
537924-201
Keyboard for use in Brazil
581599-001
DVD-ROM drive
581600-001
16X SATA DVD±RW drive
585157-001
Memory module, 4-GB, PC3 10600, 1333-MH
Small Form Factor (SFF) Chassis Spare Parts
37
38
Spare part
number
Description
596410-001
Mouse, USB, optical
609252-001
USB webcam
613209-001
1.5-TB hard drive
616608-001
2-TB hard drive
621418-001
1-TB hard drive
621420-001
320-GB, 7200-rpm hard drive
621421-001
500-GB, 7200-rpm hard drive
621419-001
250-GB hard drive, SATA3
625685-001
Mouse, wireless
632938-001
750-GB, 7200-rpm hard drive
634906-001
802.11b/g/n (1x1) WLAN module
635802-001
Memory module, 1-GB, PC3 10600, 1333-MHz
635803-001
Memory module, 2-GB, PC3 10600, 1333-MHz
638419-001
Intel Core i7 2600S processor (2.7-GHz, 8-MB L3 cache, 65W)
638420-001
Intel Core i5 2500S processor (2.7-GHz, 6-MB L3 cache, 65W)
638628-001
Intel Core i3 2100 processor (3.1-GHz, 3-MB L3 cache, 65W)
638629-001
Intel Core i3 2120 processor (3.3-GHz, 3-MB L3 cache, 65W)
638630-001
Intel Core i5 2400 processor (3.1 GHz, 6-MB L3 cache, 95W)
638631-001
Intel Core i5 2500 processor (3.3 GHz, 6-MB L3 cache, 95W)
638817-001
Printer port kit
640953-001
Intel Core i5 2400S processor (2.5-GHz, 6-MB L3 cache, 65W)
642738-001
HP Business Digital Headset
647450-001
ATI Radeon HD6450 PCIe x16 graphics card, 512 MB
647451-001
ATI Radeon HD6450 PCIe x16 graphics card, 1 GB
654601-001
Intel Core i5 2300 processor (2.8 GHz, 6-MB L3 cache, 95W)
655970-001
Intel Core i3 2105 (3.1 GHz, 3-MB L3 cache; not for Brazil)
655971-001
Intel Pentium Dual-Core G620 processor (2.6-GHz, 3-MB L3 cache, 65W)
655972-001
Intel Pentium Dual-Core G840 processor (2.8-GHz, 3-MB L3 cache, 65W)
655973-001
Intel Pentium Dual-Core G850 processor (2.9-GHz, 3-MB L3 cache, 65W)
656722-001
Power supply, 220W
656790-001
Intel Core i5 2405S processor (2.5-GHz, 6-MB L3 cache, 65W)
656833-001
SATA cable, 370 mm
656789-001
nVidia GeForce 405 PCIe x16 graphics card, 1 GB
656832-001
Access panel
Chapter 4 Illustrated parts catalog
Spare part
number
Description
656834-001
Chassis fan
656835-001
Front bezel
656983-001
Front I/O and card reader (6-in-1)
656984-001
Power switch/LED assembly
657111-001
Intel Core i5 2310 processor (2.9 GHz, 6-MB L3 cache, 95W)
657400-001
nVidia GeForce GT520 1-GB graphics adapter
657401-001
DVI to VGA adapter, HF
657402-001
Fan sink (includes replacement thermal material)
657851-001
DVI to VGA adapter, 29-pin HF
659354-001
nVidia GeForce GT530 2-GB graphics adapter
659355-001
ATI Radeon HD6570 1-GB graphics adapter
660261-001
Feet
665117-001
Intel Pentium Dual-Core G530 processor (2.4 GHz, 2-MB L3 cache, 65W)
665118-001
Intel Pentium Dual-Core G530T processor (2.0 GHz, 2-MB L3 cache, 35W)
665119-001
Intel Pentium Dual-Core G540 processor (2.5 GHz, 2-MB L3 cache, 65W)
665120-001
Intel Core i3 2130 processor (3.4 GHz, 3-MB L3 cache, 65W)
665121-001
Intel Core i5 2320 processor (3.0 GHz, 6-MB L3 cache, 95W)
665122-001
Intel Pentium Dual-Core G630 processor (2.7 GHz, 3-MB L3 cache, 65W)
665123-001
Intel Pentium Dual-Core G860 processor (3.0 GHz, 3-MB L3 cache, 65W)
665223-001
System board for use in Brazil
665224-001
Power supply, 270W
671734-001
Webcam HD-2200
676356-001
AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card
Small Form Factor (SFF) Chassis Spare Parts
39
5
Serial ATA (SATA) Drive Guidelines
and Features
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel
ATA (PATA) drives are supported.
SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable
7/7
Number of pins in power cable
15
Maximum data cable length
39.37 in (100 cm)
Data interface voltage differential
400-700 mV
Drive voltages
3.3 V, 5 V, 12 V
Jumpers for configuring drive
N/A
Data transfer rate
3.0 Gb/s
SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA
1.5 Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and
never bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
40
Chapter 5 Serial ATA (SATA) Drive Guidelines and Features
SMART ATA Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an
impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure
indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If
the drive determines that a failure is imminent, it generates a fault alert.
SMART ATA Drives
41
6
Routine Care and Disassembly
Preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to
the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.
Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work
perfectly throughout a normal cycle. The device may function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The following table shows that:
●
Different activities generate different amounts of static electricity.
●
Static electricity increases as humidity decreases.
Relative Humidity
42
Event
55%
40%
10%
Walking across carpet
7,500 V
15,000 V
35,000 V
Walking across vinyl floor
3,000 V
5,000 V
12,000 V
Motions of bench worker
400 V
800 V
6,000 V
Removing DIPs* from plastic tube
400 V
700 V
2,000 V
Chapter 6 Routine Care and Disassembly Preparation
Removing DIPs* from vinyl tray
2,000 V
4,000 V
11,500 V
Removing DIPs* from Styrofoam
3,500 V
5,000 V
14,500 V
Removing bubble pack from PCB
7,000 V
20,000 V
26,500 V
Packing PCBs in foam-lined box
5,000 V
11,000 V
21,000 V
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
NOTE:
700 volts can degrade a product.
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the
degree of sensitivity. The following packaging and grounding precautions are necessary to prevent
damage to electric components and accessories.
●
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or
boxes.
●
Protect all electrostatic parts and assemblies with conductive or approved containers or
packaging.
●
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
●
Place items on a grounded surface before removing them from their container.
●
Always be properly grounded when touching a sensitive component or assembly.
●
Avoid contact with pins, leads, or circuitry.
●
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or
conductive foam.
Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
●
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground
cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord
must be connected and fit snugly into the banana plug connector on the grounding mat or
workstation.
●
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible
with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on
both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method
Voltage
Antistatic plastic
1,500
Carbon-loaded plastic
7,500
Metallized laminate
15,000
Electrostatic Discharge Information
43
Grounding the Work Area
To prevent static damage at the work area, use the following precautions:
●
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected
to the work surface and properly grounded tools and equipment.
●
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
●
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
●
Turn off power and input signals before inserting and removing connectors or test equipment.
●
Use fixtures made of static-safe materials when fixtures must directly contact dissipative
surfaces.
●
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
Styrofoam.
●
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
44
●
Antistatic tape
●
Antistatic smocks, aprons, or sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Conductive foam
●
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
●
Static-dissipative table or floor mats with hard tie to ground
●
Field service kits
●
Static awareness labels
●
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
●
Material handling packages
●
Conductive plastic bags
●
Conductive plastic tubes
●
Conductive tote boxes
●
Opaque shielding bags
●
Transparent metallized shielding bags
●
Transparent shielding tubes
Chapter 6 Routine Care and Disassembly Preparation
Operating Guidelines
To prevent overheating and to help prolong the life of the computer:
●
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and
cold.
●
Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all
vented sides of the computer and above the monitor to permit the required airflow.
●
Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airflow.
●
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning
the air vents.
●
Never operate the computer with the cover or side panel removed.
●
Do not stack computers on top of each other or place computers so near each other that they
are subject to each other’s re-circulated or preheated air.
●
If the computer is to be operated within a separate enclosure, intake and exhaust ventilation
must be provided on the enclosure, and the same operating guidelines listed above will still
apply.
●
Keep liquids away from the computer and keyboard.
●
Never cover the ventilation slots on the monitor with any type of material.
●
Install or enable power management functions of the operating system or other software,
including sleep states.
Routine Care
General Cleaning Safety Precautions
1.
Never use solvents or flammable solutions to clean the computer.
2.
Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and
then use the cloth on the component.
3.
Always unplug the computer when cleaning with liquids or damp cloths.
4.
Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5.
Disconnect the keyboard before cleaning it.
6.
Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the Computer Case
Follow all safety precautions in General Cleaning Safety Precautions on page 45 before cleaning the
computer.
Operating Guidelines
45
To clean the computer case, follow the procedures described below:
●
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with
a cloth or swab dampened with clear water.
●
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
evaporate quickly and not leave a residue.
●
After cleaning, always wipe the unit with a clean, lint-free cloth.
●
Occasionally clean the air vents on the computer. Lint and other foreign matter can block the
vents and limit the airflow.
Cleaning the Keyboard
Follow all safety precautions in General Cleaning Safety Precautions on page 45 before cleaning the
keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the
Computer Case on page 45.
When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions
on page 45 before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from
under the keys.
●
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
●
Canned, pressurized air may be used to clean debris from under the keys. Caution should be
used as too much air pressure can dislodge lubricants applied under the wide keys.
●
If you remove a key, use a specially designed key puller to prevent damage to the keys. This
tool is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these
keys are improperly removed or installed, the keyboard may not function properly.
●
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed
out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to
remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the Monitor
46
●
Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into
the housing and damage a component. Never use solvents or flammable liquids on the monitor.
●
To clean the monitor body follow the procedures in Cleaning the Computer Case on page 45.
Chapter 6 Routine Care and Disassembly Preparation
Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
●
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out
any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
●
To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 45.
Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.
Power Supply Fan
The power supply fan is a variable-speed fan based on the temperature in the power supply.
CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is
off when the computer is in “Standby,” “Suspend,” or “Off” modes.
You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
Tools and Software Requirements
To service the computer, you need the following:
●
Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)
●
Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)
●
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
●
Phillips #2 screwdriver
●
Diagnostics software
●
HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamperresistant bits (Smart Cover FailSafe Key, PN 166527-002)
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads
and may be of different lengths. If an incorrect screw is used during the reassembly process, it can
damage the unit. HP strongly recommends that all screws removed during disassembly be kept with
the part that was removed, then returned to their proper locations.
CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard
drives only.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the
work area to prevent damage.
Service Considerations
47
Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with
care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or
removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid
bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot
be caught or snagged by parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location
during the reassembly process. Improper cable placement can damage the computer.
Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This
applies to failed drives as well as replacement spares.
●
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “Fragile: Handle With Care.”
●
Do not remove hard drives from the shipping package for storage. Keep hard drives in their
protective packaging until they are actually mounted in the CPU.
●
Avoid dropping drives from any height onto any surface.
●
If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive
while the computer is on or in standby mode.
●
Before handling a drive, ensure that you are discharged of static electricity. While handling a
drive, avoid touching the connector. For more information about preventing electrostatic
damage, refer to Electrostatic Discharge Information on page 42
●
Do not use excessive force when inserting a drive.
●
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic
fields such as monitors or speakers.
Lithium Coin Cell Battery
The battery that comes with the computer provides power to the real-time clock and has a minimum
lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this
guide for instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose
in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the
battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste. In order to forward them to recycling or proper disposal, please use the
public collection system or return them to HP, their authorized partners, or their agents.
48
Chapter 6 Routine Care and Disassembly Preparation
7
Removal and Replacement Procedures
– Microtower Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper service.
After completing all necessary removal and replacement procedures, run the Diagnostics utility to
verify that all components operate properly.
NOTE:
Not all features listed in this guide are available on all computers.
Serviceability Features
The computers include features that make them easy to upgrade and service. A Torx T-15, Phillips,
or flat blade screwdriver is needed for many of the installation procedures described in this guide.
Preparation for Disassembly
1.
Close any open software applications.
2.
Exit the operating system.
3.
Remove any diskette or compact disc from the computer.
4.
Turn off the computer and any peripheral devices that are connected to it.
CAUTION: Turn off the computer before disconnecting any cables.
CAUTION: Regardless of the power-on state, voltage is always present on the system board
as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on
even when the computer is in the “Standby,” or “Suspend” modes. The power cord should
always be disconnected before servicing a unit.
5.
Disconnect the power cord from the electrical outlet and then from the computer.
6.
Disconnect all peripheral device cables from the computer.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing.
Keep all screws with the units removed.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using
the wrong screw in an application may damage the unit.
Serviceability Features
49
Access Panel
Description
Spare part number
Access panel
674373-001
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Loosen the captive Torx screw (1) on the back panel that secures the panel to the computer.
3.
Slide the side panel toward the back (2), and then pull it away from the computer.
NOTE: Lay the computer on its side to install internal parts.
To replace the access panel, reverse the removal steps.
50
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
Front Bezel
Description
Spare part number
Front bezel for use in EMEA region only
667849-001
Front bezel with optical drive door for use in Brazil
667849-201
Front bezel with for use in North American and Latin American regions
670692-001
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
3.
Press outward on the three latches (1) on the right side of the bezel.
4.
Rotate the right side of the bezel off the chassis, and then remove the bezel from the chassis
(2).
To reinstall the front bezel, reverse the removal procedure.
Front Bezel
51
Memory
Description
Spare part number
PC3-10600 for use in 3400 series models
4-GB
585157-001
2-GB
635803-001
1-GB
635802-001
PC3-12800 for use in 3500 series models
4-GB
671613-001
2-GB
671612-001
The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs).
DDR3-SDRAM DIMMs
The system board offers two memory sockets.
These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum
memory support, you can populate the system board with up to 8-GB of memory.
For proper system operation, the DDR3-SDRAM DIMMs must be:
●
industry-standard 240-pin
●
unbuffered non-ECC PC3-10600 DDR3-1333 MHz-compliant
●
1.5 volt DDR3-SDRAM DIMMs
The DDR3-SDRAM DIMMs must also:
●
support CAS latency 9 DDR3 1333 MHz (9-9-9 timing)
●
contain the mandatory JEDEC SPD information
In addition, the computer supports:
●
512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies
●
single-sided and double-sided DIMMs
●
DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not
supported
NOTE:
52
The system will not operate properly if you install unsupported DIMMs.
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
Populating DIMM Sockets
Populate the DIMM sockets in the following order: XMM1, XMM2 or Channel A, Channel B.
DIMM Socket Locations (HP Pro 3400 model shown)
Description
Socket Color
XMM1 socket, Channel A (populate
first)
Blue
Insertion Order
1
NOTE: HP Pro 3400: Black
XMM2 socket, Channel A
Blue
NOTE: HP Pro 3505 models label
this connector as XMM3.
NOTE: HP Pro 3400: Black
2
NOTE: A memory module must occupy the XMM1/Channel A socket.
The system will automatically operate in single channel mode, dual channel mode, or flex mode,
depending on how the DIMMs are installed.
●
The system will operate in single channel mode if the DIMM sockets are populated in one
channel only.
●
The system will operate in a higher-performing dual channel mode if the total memory capacity
of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B.
The technology and device width can vary between the channels. For example, if Channel A is
populated with one 1-GB DIMM and Channel B is populated with one 2-GB DIMM, the system
will operate in dual channel mode.
●
The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is
not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel
Memory
53
populated with the least amount of memory describes the total amount of memory assigned to
dual channel and the remainder is assigned to single channel. For optimal speed, the channels
should be balanced so that the largest amount of memory is spread between the two channels.
If one channel will have more memory than the other, the larger amount should be assigned to
Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and one 1-GB
DIMM, Channel A should be populated with the 2-GB DIMM, and Channel B should be
populated with the 1-GB DIMM. With this configuration, 2 GB will run as dual channel and 1 GB
will run as single channel.
●
In any mode, the maximum operational speed is determined by the slowest DIMM in the system.
The system will automatically operate in single channel mode, dual channel mode, or flex mode,
depending on how the DIMMs are installed.
Removing Memory Modules
CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power
to drain before adding or removing memory modules. Regardless of the power-on state, voltage is
always supplied to the memory modules as long as the computer is plugged into an active AC outlet.
Adding or removing memory modules while voltage is present may cause irreparable damage to the
memory modules or system board.
The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is
important to use memory modules with gold-plated metal contacts to prevent corrosion and/or
oxidation resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage
the module.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
3.
Locate the memory module sockets on the system board.
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system
components to cool before touching.
4.
54
Open both latches (1) of the memory module socket , and remove the memory module from the
socket (2).
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
To install a memory module, reverse the removal procedures.
NOTE: A memory module can be installed in only one way. Match the notch on the module with the
tab on the memory socket.
A DIMM must occupy the XMM1 socket.
To create a dual-channel memory configuration, the memory capacity of Channel A must equal the
memory capacity of Channel B.
Memory
55
Expansion Cards
Description
Spare part number
Graphics adapters for use in models without Windows 8
AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use in all models
679219-001
AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use in all models
679218-001
AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card for use in all models
676356-001
AMD Radeon HD 6570 2GB DDR3 FH PCIe x16 Card for use only in 3400/3405/3410 models
638406-001
ATI Radeon HD 6450 1-GB graphics adapter for use only in 3400/3405 models
638132-001
ATI Radeon HD 6450 512-MB graphics adapter for use only in 3400/3405/3410 models
647449-001
AMD Radeon HD 6350 512MB DDR3 FH PCIe x16 Card for use only in 3400/3405 models
671728-001
nVidia GeForce GT640 3-GB graphics adapter, full height for use only in HP Pro 3500/3505
models
687226-001
nVidia GeForce GT630 2-GB graphics adapter, full height for use only in HP Pro 3500/3505
models
687580-001
nVidia GeForce GT620 1-GB graphics adapter, full height for use only in HP Pro 3500/3505
models
687579-001
nVidia GeForce GT530 2-GB graphics adapter, full height for use in 3400/3405/3500/3505 (not for
3410 models)
657106-001
nVidia GeForce GT405 512-MB graphics adapter for use in 3400/3405 models
657108-001
nVidia GeForce GT520 1-GB graphics adapter, full height for use in 3400/3405/3500/3505 (not for
3410 models)
657399-001
Graphics adapters for use in models with Windows 8
AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use in 3500/3505/3510 models
701403-001
AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use in 3500/3505/3510 models
701402-001
AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card for use in 3500/3505/3510 models
701401-001
nVidia GeForce GT630 2-GB graphics adapter, full height for use in 3500/3505/3510 models
701405-001
nVidia GeForce GT620 1-GB graphics adapter, full height for use in 3500/3505/3510 models
701404-001
WLAN modules:
Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter for use in models with Windows 8
634906-001
Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter
701396-001
Atheros AR9462 802.11b/g/n WiFi Adapter
701398-001
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter for use in models with
Windows 8
701399-001
The computer has the following expansion slots:
All models except for 3410 have the following expansion slots:
56
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
Slot Type
Number of Slots
PCI Express x1 slots
3
PCI Express x16 slots
1
MiniPCI slot
1
Model 3410 expansion slots:
Slot Type
Number of Slots
PCI 2.3 slots. Can accommodate an expansion card up to 17.46 cm
(6.875 inches) in length.
2
PCI Express x1 slots
1
PCI Express x16 slots
1
All model expansion slot locations (except model 3410; model 3400 shown):
Item
Description
PCIe X16
PCI Express x16 expansion slot
PCIe x1
PCIe x1 expansion slot
PCIe x1
PCIe x1 expansion slot
PCIe x1
PCIe x1 expansion slot
Mini PCIe
Mini PCIe slot (WLAN module)
Expansion Cards
57
Expansion slot locations model 3410:
NOTE:
Board appearance and color may vary.
NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16
expansion slot.
Item
Description
PCIe X16
PCI Express x16 expansion slot
PCIe x1
PCIe x1 expansion slot
PCI
PCI expansion slot
PCI
PCI expansion slot
NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16
expansion slot.
To remove, replace, or add an expansion card:
58
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
3.
Locate the correct vacant expansion socket on the system board and the corresponding
expansion slot on the back of the computer chassis.
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
4.
On the rear of the computer, a slot cover lock secures the expansion card brackets in place.
Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the
chassis.
5.
Before installing an expansion card, remove the expansion slot cover or the existing expansion
card.
NOTE: Before removing an installed expansion card, disconnect any cables that may be
attached to the expansion card.
a.
If you are installing an expansion card in a vacant socket, you must use a flat blade
screwdriver to pry out the metal shield on the rear panel that covers the expansion slot. Be
sure to remove the appropriate shield for the expansion card you are installing.
Expansion Cards
59
b.
If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it
back and forth until the connectors pull free from the socket. Be sure not to scrape the card
against the other components.
c.
If you are removing a PCI Express x16 card, pull the retention arm on the back of the
expansion socket away from the card and carefully rock the card back and forth until the
connectors pull free from the socket. Be sure not to scrape the card against the other
components.
6.
Store the removed card in anti-static packaging.
7.
If you are not installing a new expansion card, install an expansion slot cover to close the open
slot.
CAUTION: After removing an expansion card, you must replace it with a new card or
expansion slot cover for proper cooling of internal components during operation.
60
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
8.
To install a new expansion card, hold the card just above the expansion socket on the system
board then move the card toward the rear of the chassis so that the bottom of the bracket on the
card slides into the small slot on the chassis. Press the card straight down into the expansion
socket on the system board.
NOTE: When installing an expansion card, press firmly on the card so that the whole
connector seats properly in the expansion card slot.
9.
Replace the slot cover lock and secure it in place with the screw that was previously removed.
10. Connect external cables to the installed card, if needed. Connect internal cables to the system
board, if needed.
11. Reconfigure the computer, if necessary. Refer to Computer Setup (F10) Utility on page 7 for
instructions on using Computer Setup.
Expansion Cards
61
Cable Management
Always follow good cable management practices when working inside the computer.
●
Keep cables away from major heat sources like the heat sink.
●
Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these
are not designed to take excessive pressure on them.
●
Some flat ribbon cables come prefolded. Never change the folds on these cables.
●
Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
●
Never crease a SATA data cable.
●
Do not rely on components like the drive cage, power supply, or computer cover to push cables
down into the chassis. Always position the cables to lay properly by themselves.
When removing the power supply power cable from the P1 connector on the system board, always
follow these steps:
1.
Squeeze on the top of the retaining latch attached to the cable end of the connector (1).
2.
Grasp the cable end of the connector and pull it straight up (2).
CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could
damage the cable and result in a failed power supply.
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Chapter 7 Removal and Replacement Procedures – Microtower Chassis
Cable Connections
System board connectors are color-coded to make it easier to find the proper connection.
Connector Name
Connector Color
Description
ATX_POWER
white
Power supply, 24-pin
ATX_CPU
white
Power supply, 4-pin
SYS_FAN (HP Pro
3400/3405/3410/3500)
brown
Chassis fan
white
Heat sink fan
INT_SPKR
white
Speaker (HP Pro 3500/3400/3405
only)
F_PANEL
black
Power switch
F_AUDIO
yellow
Front I/O audio
CARD_READER
black
HP Pro 3505: Media card reader
F_USB1
white
HP Pro 3400/3410/3500/3505: Media
card reader
SYS_FAN1 (HP Pro 3505,
3515)
CPU_FAN (HP Pro
3400/3405/3500)
CPU_FAN1 (HP Pro 3410,
3515)
HP Pro 3405: Front I/O USB
F_USB2
white
HP Pro 3400/3410/3500/3505/3515:
Front I/O USB
HP Pro 3405: Media card reader
F_USB3
white
HP Pro 3400/3410: Front I/O USB
HP Pro 3515: Media card reader
F_USB4
white
HP Pro 3405:Front I/O USB
F_USB30_1
Blue
HP Pro 3515: Internal USB 3.0
connector
SATA0
dark blue
Primary hard drive
SATA1
white
Primary optical drive
SATA2
light blue
Second hard drive
SATA3
orange
Second optical drive
Cable Management
63
Drives
Description
Spare part number
16X SATA DVD±RW drive
581600-001
6X SATA DVD-ROM drive (not for Brazil)
581599-001
2 TB hard drive, 7200 rpm for use in all 3500/3505/3515 models
616608-001
2 TB hard drive, 5400 rpm for use in all models without Windows 8
613210-001
1.5 TB, 7200 rpm hard drive for use in all models
613209-001
1.5 TB, 5400 rpm hard drive for use in all models except 3410 without Windows 8
652272-001
1 TB hard drive for use in all models
667719-001
750 GB hard drive for use in 3400/3405/3410 models
632938-001
500 GB hard drive for use in all models
667720-001
250 GB hard drive for use in all models
621419-001
The computer supports up to three drives that may be installed in various configurations.
Item
Description
1
Optical drive
2
Optical drive or media card reader
3
Hard drive (internal)
This section describes the procedure for replacing or upgrading the storage drives. A Torx T-15
screwdriver is needed to remove and install the guide screws on a drive.
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Chapter 7 Removal and Replacement Procedures – Microtower Chassis
Installing Additional Drives
When installing drives, follow these guidelines:
●
The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA
connector on the system board labeled SATA0.
●
Connect an optical drive to the light blue SATA connector on the system board labeled SATA2.
●
Connect a media card reader to:
◦
HP Pro 3400/3410/3500: F_USB1 system board connector
◦
HP Pro 3405: F_USB2 system board connector
◦
HP Pro 3505: CARD_READER system board connector
◦
HP Pro 3515: F_USB3 system board connector
●
The power cables for the SATA drives connect directly to the power supply. The primary hard
drive connects to the power connector labeled P4. the primary optical drive connects to the
power connector labeled P3.
●
The system does not support Parallel ATA (PATA) optical drives or PATA hard drives.
CAUTION: To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a drive, shut down the operating system properly, turn off the
computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby
mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
avoid touching the connector. For more information about preventing electrostatic damage, refer to
Electrostatic Discharge Information on page 42.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and
label the package “Fragile: Handle With Care.”
System Board Drive Connections
Refer to the following illustration and table to identify the system board drive connectors.
System Board Drive Connections (HP Pro 3400 shown)
Drives
65
System Board Drive Connections
System Board Connector
System Board Label
Color
SATA0
SATA0
dark blue
SATA1
SATA1
white
SATA2
SATA2
light blue
SATA3
SATA3
orange
Media Card Reader
F_USB1 (HP Pro
3400/3410/3500)
white
black
System Board Drive Connections (HP Pro 3405 shown)
66
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
System Board Drive Connections – Model 3405 shown
System Board Connector
System Board Label
Color
SATA1
SATA1
dark blue
SATA2
SATA2
white
SATA3
SATA3
light blue
SATA4
SATA4
orange
Media Card Reader
F_USB2
white
System Board Drive Connections (HP Pro 3505)
Drives
67
System Board Drive Connections – Model 3505
68
System Board Connector
System Board Label
Color
SATA1
SATA1
dark blue
SATA2
SATA2
white
SATA3
SATA3
light blue
SATA4
SATA4
orange
Media Card Reader
CARD_READER (3505)
black
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
System Board Drive Connections – Model 3515
System Board Connector
System Board Label
Color
SATA0
SATA0
dark blue
SATA1
SATA1
white
SATA2
SATA2
light blue
SATA3
SATA3
yellow
Front I/O
F_USB2
white
Media Card Reader
F_USB30_1
white
Drives
69
Removing an Optical Drive
CAUTION: All removable media should be taken out of a drive before removing the drive from the
computer.
To remove an optical drive:
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
3.
Remove the front bezel (Front Bezel on page 51).
4.
Disconnect the power and data cables (1) from the rear of the optical drive.
5.
Remove the two Torx screws (2) that secure the drive to the computer.
6.
Slide the drive out of the computer (3).
To install an optical drive, reverse the removal procedures.
Removing a Hard Drive
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so
that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive,
make sure you have created a Recovery Disc Set to restore the operating system, software drivers,
and any software applications that were preinstalled on the computer.
70
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
3.
Disconnect the power and data cables (1) from the rear of the hard drive.
4.
Remove the four Torx screws (2) that secure the drive to the computer.
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
5.
Slide the hard drive toward the bottom of the computer (3), and then remove it from the
computer..
To install a hard drive, reverse the removal procedures.
Drives
71
Front I/O and USB Panel Housing Assembly
72
Description
Spare part number
Front I/O and USB assembly without card reader
667853-001
Front I/O and USB assembly with card reader
667852-001
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50)
3.
Lay the computer on its side with the front facing toward you.
4.
Remove the front bezel (Front Bezel on page 51).
5.
Remove the cables from the metal clip built into the bottom of the chassis, and then unplug the
three cables that connect the assembly to the system board. The assembly cables connect to
the following system board connectors:
HP Pro 3400/3410
models
HP Pro 3405
models
HP Pro 3500
models
HP Pro 3505
models
HP Pro 3515
models
F_AUDIO – yellow
connector
F_AUDIO – yellow
connector
F_AUDIO – yellow
connector
F_AUDIO – yellow
connector
F_AUDIO – yellow
connector
F_USB2 – white
connector
F_USB1 – white
connector
F_USB1 – white
connector
F_USB2 – white
connector
F_USB2 – white
connector
F_USB3 – white
connector
F_USB4 – white
connector
F_USB2 – white
connector
SPDIF_OUT1 –
white connector
F_USB30_1 – blue
connector
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
6.
Push in on the lever to the left of the assembly.
7.
Pull the assembly outward away from the front of the chassis while guiding the cables through
the hole in the chassis.
To install the housing assembly, reverse the removal procedures.
When installing the assembly, note that some cables have two separate connectors that plug into the
same system board.
Front I/O and USB Panel Housing Assembly
73
Power Switch/LED Assembly
74
Description
Spare part number
Power switch/LED assembly
667850-001
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
3.
Remove the front bezel (Front Bezel on page 51).
4.
Remove the optical drive (Removing an Optical Drive on page 70).
5.
Disconnect the braided cables from the black system board connector labeled F_PANEL (1).
6.
Remove the cable from the metal clip (2) built into the computer.
7.
From the inside of the computer, push up on the tab on the bottom of the assembly (3) to
disengage it from the computer.
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
8.
Pull the power switch away from the chassis while guiding the wires through the hole in the
chassis.
To install the power switch/LED assembly, reverse the removal procedures.
Power Switch/LED Assembly
75
System Fan
Description
Spare part number
Chassis fan for use in all models except for 3410
657103-001
Chassis fan for use in 3410 models (Brazil)
514238-001
434645-001
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
3.
Lay the computer on its side with the rear facing toward you.
4.
Remove the three Phillips screws that secure the fan to the chassis.
NOTE: System board appearance may vary.
76
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
5.
From the inside of the computer, disconnect the cable from the red/brown system board
connector labeled SYS_FAN (1), pull the fan into the chassis until it clears the chassis lip, and
then lift it out of the chassis (2).
NOTE: On some models the connector label is SYS_FAN1.
To install the fan, reverse the removal procedures.
System Fan
77
Fan Sink Assembly
Description
Spare part number
Fan sink for use in models with Intel processors
667727-001
Fan sink for use in models with AMD processors
657402-001
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
3.
Disconnect the fan sink cable from the white system board connector labeled CPU FAN (1).
NOTE: On AMD models the connector label is CPU_FAN1.
4.
Loosen the four captive Torx screws (2) that secure the fan sink to the system board.
5.
Lift the heat sink from the processor (3) and set it on its side to keep from contaminating the
work area with thermal grease.
CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X)
to evenly seat the heat sink to the processor. This is especially important as the pins on the socket
are very fragile and any damage to them may require replacing the system board.
When reinstalling an existing heat sink, make sure that its bottom has been cleaned with an alcohol
wipe and fresh thermal grease has been applied to the top of the processor. New heat sinks come
from the factory with fresh thermal grease already applied.
78
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
Processor
HP Pro 3400/3410/3500 models use Intel processors. HP Pro 3405/3505/3515 models use AMD
processors.
Description
Spare part number
Intel Core i7 processors
3770, 3.4 GHz, 8-MB L3 cache (use only in 3500 models)
688164-001
2600S, 2.7 GHz, 8-MB L3 cache (use only in 3400/3500 models)
638419-001
2600, 3.4 GHz, 8-MB L3 cache (use only in 3400/3500 models)
638632-001
Intel Core i5 processors
3470, 3.2 GHz, 6-MB L3 cache (use only in 3500 models)
687943-001
2500, 3.3 GHz, 6-MB L3 cache (use only in 3400/3410/3500 models)
638631-001
2400, 3.1 GHz, 6-MB L3 cache (use only in 3400/3410/3500 models)
638630-001
2320, 3.0 GHz, 6-MB L3 cache (use only in 3400/3500 models)
665121-001
2310, 2.9 GHz, 6-MB L3 cache (use only in 3400/3500 models)
657111-001
2300, 2.8 GHz, 6-MB L3 cache (use only in 3400/3500 models)
654601-001
Intel Core i3 processors
3240, 3.4 GHz, 3-MB L3 cache (use only in 3500 models)
688951-001
3220, 3.3 GHz, 3-MB L3 cache (use only in 3500 models)
688950-001
2130, 3.4 GHz, 3-MB L3 cache (use only in 3400/3500 models)
665120-001
2125, 3.3 GHz, 3-MB L3 cache (use only in 3400/3500 models)
677427-001
2120, 3.3 GHz, 3-MB L3 cache (use only in 3400/3500 models)
638629-001
2105, 3.1 GHz, 3-MB L3 cache (use only in 3400/3500 models)
655970-001
2100, 3.1 GHz, 3-MB L3 cache (use only in 3400/3410/3500 models)
638628-001
Intel Pentium Dual-Core processors
G870, 3.1 GHz, 3-MB L3 cache (use only in 3500 models)
691936-001
G860, 3.0 GHz, 3-MB L3 cache (use only in 3400/3500 models)
665123-001
G850, 2.9 GHz, 3-MB L3 cache (use only in 3400/3500 models)
655973-001
G840, 2.8 GHz, 3-MB L3 cache (use only in 3400/3500 models)
655972-001
G645, 2.9 GHz, 3-MB L3 cache (use only in 3500 models)
704228-001
G640, 2.8 GHz, 3-MB L3 cache (use only in 3500 models)
691935-001
G630, 2.7 GHz, 3-MB L3 cache (use only in 3400/3410/3500 models)
665122-001
G620, 2.6 GHz, 3-MB L3 cache (use only in 3400/3410/3500 models)
655971-001
Intel Celeron processors:
G550, 2.6 GHz, 2-MB L3 cache (use only in 3500 models)
691934-001
G540, 2.5 GHz, 2-MB L3 cache (use only in 3400/3410/3500 models)
665119-001
Processor
79
Description
Spare part number
G530, 2.4 GHz, 2-MB L3 cache (use only in 3400/3410/3500 models)
665117-001
G440, 1.6 GHz, 1-MB L3 cache (use only in 3400/3410 models without Windows 8)
665467-001
AMD A-Series Advanced Processing Units (APU); not for use in Brazil:
A10-5800K, 3.8 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in 3515 models)
701408-001
A10-5700, 3.4 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in 3515 models)
701407-001
A8-5600K, 3.6 GHz, 1-MB L2 cache; Radeon HD7560D graphics core (use only in 3515 models)
701412-001
A8-5500, 3.2 GHz, 1-MB L2 cache; Radeon HD7560D graphics core (use only in 3515 models)
701411-001
A8-3870 (3.0 GHz, 4-MB L2 cache, 65W; Radeon HD6550D graphics core) for use only in HP Pro
3505 models
671611-001
A8-3820 (2.5 GHz, 4-MB L2 cache, 65W; Radeon HD6550D graphics core) for use only in HP Pro
3505 models
671610-001
A8-3800 (2.4 GHz, 4-MB L2 cache, 65W; Radeon HD6550D graphics core)
667723-001
A8-3550 (2.8 GHz, 4-MB L2 cache, 65W; Radeon HD6550D graphics core)
667721-001
A6-5400K, 3.6 GHz, 1-MB L2 cache; Radeon HD7540D graphics core (use only in 3515 models)
701410-001
A6-3670 (2.7 GHz, 4-MB L2 cache, 100W; Radeon HD6550D graphics core) for use only in HP
Pro 3505 models
671609-001
A6-3650 (2.6 GHz, 4-MB L2 cache, 100W; Radeon HD6550D graphics core)
667722-001
A6-3620 (2.2 GHz, 4-MB L2 cache, 65W; Radeon HD6350D graphics core)
671608-001
A6-3600 (2.1 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core)
667724-001
A4-5300, 3.4 GHz, 1-MB L2 cache; Radeon HD7480D graphics core (use only in 3515 models)
701409-001
A4-3420 (2.8 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core) for use only in HP Pro
3505 models
680937-001
A4-3400 (2.7 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core)
667725-001
E2-3200 (2.4 GHz, 1-MB L2 cache, 65W; Radeon HD6370D graphics core)
667726-001
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and
handling them could cause irreparable damage. Once pins are damaged it may be necessary to
replace the system board.
CAUTION: The heat sink must be installed within 24 hours of installing the processor to prevent
damage to the processor’s solder connections.
80
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
3.
Lay the computer on its side with the rear facing toward you.
4.
Remove the fan sink Fan Sink Assembly on page 78).
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
5.
If removing an AMD processor, skip to step 6. If removing an Intel processor, rotate the locking
lever to its full open position (1), raise and rotate the microprocessor retainer to its full open
position (2), and then carefully lift the processor from the socket (3).
6.
If removing an AMD processor, rotate the locking lever to its full open position (1), and then
carefully lift the processor from the socket (2).
CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X)
to evenly seat the heat sink on the processor. This is especially important as the pins on the socket
are very fragile and any damage to them may require replacing the system board.
NOTE: After installing a new processor onto the system board, always update the system ROM to
ensure that the latest version of the BIOS is being used on the computer. The latest system ROM
BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files.
Processor
81
Power Supply
Description
Spare part number
Power supply, 300W (Active PFC; not for use in Brazil)
656721-001
689005-001
Power supply, 300W
664862-001
692096-001
WARNING! Voltage is always present on the system board when the computer is plugged into an
active AC outlet. To avoid possible personal injury and damage to the equipment the power cord
should be disconnected from the computer and/or the AC outlet before opening the computer.
NOTE: When installing a new power supply, be sure to set the red switch to the setting (230 V or
115 V) appropriate for the country in which the computer is used. Spare power supplies normally
arrive set for 230 V.
82
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
3.
Disconnect all power cables from the mass storage devices and from the system board
connectors labeled ATX_CPU and PWR.
4.
From the rear of the computer, remove the four Torx screws that secure the power supply to the
chassis.
5.
Inside of the unit, press the power supply release latch on the chassis base (1).
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
6.
Slide the power supply toward the front of the computer (2), then lift the power supply out of the
computer (3).
To install the power supply, reverse the removal procedure.
System Board
NOTE:
All system board spare part kits include replacement thermal material.
Description
Spare part number
System board for use in 3400 models (Intel)
660281-001
System board for use in 3405 models (AMD)
660155-001
System board for use in 3410 models (Intel)
665223-001
System board for use in 3500 models (Intel)
687577-001
System board for use in 3500 models (Intel) and Windows 8 with no Digital Product Key (DPK)
701413-001
System board for use in 3500 models (Intel) and Windows 8 Standard
701413-501
System board for use in 3500 models (Intel) and Windows 8 Professional
701413-601
System board for use in 3505 models (AMD)
687578-001
System board for use in 3505 models (AMD) and Windows 8 with no Digital Product Key (DPK)
701022-001
System board for use in 3505 models (AMD) and Windows 8 Standard
701022-501
System board for use in 3505 models (AMD) and Windows 8 Professional
701022-601
System board for use in 3515 models (AMD) and Windows 8 with no Digital Product Key (DPK)
700846-001
System board for use in 3515 models (AMD) and Windows 8 Standard
700846-501
System board for use in 3515 models (AMD) and Windows 8 Professional
700846-601
System Board
83
When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
Memory modules
●
Processor
●
Expansion cards
To remove the system board:
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
3.
Remove the front bezel (Front Bezel on page 51).
4.
Remove any expansion cards (Expansion Cards on page 56).
5.
Disconnect all cables from the system board.
6.
Remove the six screws that secure the system board to the chassis.
NOTE: HP Pro 3405/3505 model system boards are secured with eight screws.
7.
Slide the system board toward the front of the chassis, and then lift it up and out of the chassis.
To install the system board, reverse the removal procedure.
NOTE:
BIOS.
When replacing the system board, you must also change the chassis serial number in the
NOTE: After installing a new system board, always update the system ROM to ensure that the
latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found
at: http:\\h18000.www1.hp.com/support/files.
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Chapter 7 Removal and Replacement Procedures – Microtower Chassis
Battery
The battery that comes with your computer provides power to the real-time clock and has a lifetime of
about three years. When replacing the battery, use a battery equivalent to the battery originally
installed on the computer. The computer comes with a 3-volt lithium coin cell battery.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC
wall socket. The lithium battery is only used when the computer is NOT connected to AC power.
WARNING! This computer contains an internal lithium manganese dioxide battery. There is a risk of
fire and burns if the battery is not handled properly. To reduce the risk of personal injury:
❑
Do not attempt to recharge the battery.
❑
Do not expose to temperatures higher than 60°C (140°F)
❑
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
❑
Replace the battery only with the HP/Compaq spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.
When the battery is removed or replaced, the CMOS settings will be cleared.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste. In order to forward them to recycling or proper disposal, please use the
public collection system or return them to HP, its authorized partners, or its agents.
CAUTION: Static electricity can damage the electronic components of the computer or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
NOTE: It may be necessary to remove an expansion card to gain access to the battery.
3.
Locate the battery and battery holder on the system board.
4.
To release the battery from its holder, squeeze the metal clamp that extends above one edge of
the battery. When the battery pops up, lift it out (1).
Battery
85
86
5.
To insert the new battery, slide one edge of the replacement battery under the holder’s lip with
the positive side up (2). Push the other edge down until the clamp snaps over the other edge of
the battery.
6.
Replace the computer access panel.
7.
Plug in the computer and turn on power to the computer.
8.
Reset the date and time, your passwords, and any special system setups, using Computer
Setup. Refer to Computer Setup (F10) Utility on page 7.
Chapter 7 Removal and Replacement Procedures – Microtower Chassis
8
Removal and Replacement Procedures
– Small Form Factor (SFF) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper service.
After completing all necessary removal and replacement procedures, run the Diagnostics utility to
verify that all components operate properly.
NOTE:
Not all features listed in this guide are available on all computers.
Preparation for Disassembly
See Routine Care and Disassembly Preparation on page 42 for initial safety procedures.
1.
Remove/disengage any security devices that prohibit opening the computer.
2.
Close any open software applications.
3.
Exit the operating system.
4.
Remove any compact disc or media card from the computer.
5.
Turn off the computer and any peripheral devices that are connected to it.
CAUTION: Turn off the computer before disconnecting any cables.
Regardless of the power-on state, voltage is always present on the system board as long as the
system is plugged into an active AC outlet. In some systems the cooling fan is on even when the
computer is in the “Standby,” or “Suspend” modes. The power cord should always be
disconnected before servicing a unit.
6.
Disconnect the power cord from the electrical outlet and then from the computer.
7.
Disconnect all peripheral device cables from the computer.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing.
Keep all screws with the units removed.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using
the wrong screw in an application may damage the unit.
Preparation for Disassembly
87
Access Panel
88
Description
Spare part number
Access panel
656832-001
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
If the computer is on a stand, remove the computer from the stand.
3.
Remove the Torx screw that secures the access panel to the computer.
Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
4.
Slide the access panel toward the back of the computer, and then pull it away from the
computer.
To install the access panel, reverse the removal procedure.
Access Panel
89
Front Bezel
Description
Spare part number
Front bezel
656835-001
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
Remove the access panel (Access Panel on page 88).
3.
Lift up the three tabs on the top of the bezel.
4.
Rotate the bezel off the chassis.
To install the front bezel, reverse the removal procedure.
90
Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
Memory
Description
Spare part number
4-GB, PC3-10600
585157-001
2-GB, PC3-10600
635803-001
1-GB, PC3-10600
635802-001
The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs).
DDR3-SDRAM DIMMs
The memory sockets on the system board can be populated with up to two DIMMs.
These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum
memory support, you can populate the system board with up to 8 GB of memory:
For proper system operation, the DDR3-SDRAM DIMMs must be:
●
industry-standard 240-pin
●
unbuffered non-ECC PC3-10600 DDR3-1333 MHz-compliant
●
1.5 volt DDR3-SDRAM DIMMs
The DDR3-SDRAM DIMMs must also:
●
support CAS latency 9 DDR3 1333 MHz (9-9-9 timing)
●
contain the mandatory JEDEC SPD information
In addition, the computer supports:
●
512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies
●
single-sided and double-sided DIMMs
●
DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not
supported
NOTE:
The system will not operate properly if you install unsupported DIMMs.
Memory
91
Populating DIMM Sockets
There are two DIMM sockets on the system board, with one socket per channel.
Populate the DIMM sockets in the following order: Channel A then Channel B
Description
Socket Color
Insertion Order
Channel A (populate first)
Blue
1
Channel B
Blue
2
NOTE: A DIMM must occupy the Channel A socket.
92
●
The system will operate in single channel mode if the DIMM sockets are populated in one
channel only.
●
The system will operate in a higher-performing dual channel mode if the total memory capacity
of the DIMM in Channel A is equal to the total memory capacity of the DIMM in Channel B. The
technology and device width can vary between the channels. For example, if Channel A is
populated with one 2-GB DIMMs and Channel B is populated with one 2-GB DIMM, the system
will operate in dual channel mode.
●
The system will operate in flex mode if the total memory capacity of the DIMM in Channel A is
not equal to the total memory capacity of the DIMM in Channel B. In flex mode, the channel
populated with the least amount of memory describes the total amount of memory assigned to
dual channel and the remainder is assigned to single channel. For optimal speed, the channels
should be balanced so that the largest amount of memory is spread between the two channels.
If one channel will have more memory than the other, the larger amount should be assigned to
Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and one 1-GB
DIMMs, Channel A should be populated with the 2-GB DIMM, and Channel B should be
populated with the 1-GB DIMM. With this configuration, 2 GB will run as dual channel and 1 GB
will run as single channel.
●
In any mode, the maximum operational speed is determined by the slowest DIMM in the system.
Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
The system will automatically operate in single channel mode, dual channel mode, or flex mode,
depending on how the DIMMs are installed.
Removing DIMMs
CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power
to drain before adding or removing memory modules. Regardless of the power-on state, voltage is
always supplied to the memory modules as long as the computer is plugged into an active AC outlet.
Adding or removing memory modules while voltage is present may cause irreparable damage to the
memory modules or system board.
The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is
important to use memory modules with gold-plated metal contacts to prevent corrosion and/or
oxidation resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object. For more information, refer to Electrostatic Discharge Information on page 42.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage
the module.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
Remove the access panel (Access Panel on page 88).
3.
Remove the front bezel (Front Bezel on page 90).
4.
Rotate the optical drive to its upright position.
Memory
93
5.
Open both latches of the memory module socket (1), and remove the memory module from the
socket (2).
NOTE: A memory module can be installed in only one way. Match the notch on the module
with the tab on the memory socket.
For maximum performance, populate the sockets so that the memory capacity is spread as
equally as possible between Channel A and Channel B.
94
Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
6.
To install a memory module, holding the module by the edges, completely slide it into the slot.
Make sure the module is pressed completely into the socket, and then gently push down on the
module until it snaps in place.
NOTE: A memory module can be installed in only one way. Match the notch on the module
with the tab on the memory socket.
For maximum performance, populate the sockets so that the memory capacity is spread as
equally as possible between Channel A and Channel B.
The computer should automatically recognize the additional memory the next time you turn on the
computer.
Memory
95
Expansion Card
Description
Spare part number
Graphics cards
nVidia GeForce GT530 2-GB graphics adapter
659354-001
nVidia GeForce GT520 1-GB graphics adapter
657400-001
nVidia GeForce 405 PCIe x16 graphics card, 1 GB
656789-001
ATI Radeon HD6570 1-GB graphics adapter
659355-001
ATI Radeon HD6450 PCIe x16 graphics card, 1 GB
647451-001
ATI Radeon HD6450 PCIe x16 graphics card, 512 MB
647450-001
The HP Pro 3410 SFF has one PCIe x16 expansion slot, one PCIe x1 expansion slots, and two PCI
2.2 slots.
NOTE:
Board appearance and color may vary.
NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16
expansion slot.
96
Item
Description
PCIe X16
PCI Express x16 expansion slot
PCIe x1
PCIe x1 expansion slot
Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
Item
Description
PCI
PCI expansion slot
PCI
PCI expansion slot
To remove, replace, or add an expansion card:
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
Remove the access panel (Access Panel on page 88).
3.
Locate the correct vacant expansion socket on the system board and the corresponding
expansion slot on the back of the computer chassis.
4.
Release the slot cover bracket by removing the screw that secures the bracket, and then lifting
the bracket off the computer.
5.
Before installing an expansion card, remove the expansion slot cover or the existing expansion
card.
NOTE: Before removing an installed expansion card, disconnect any cables that may be
attached to the expansion card.
a.
If you are installing an expansion card in a vacant socket, remove the appropriate
expansion slot cover on the back of the chassis. Pull the slot cover straight up then away
from the inside of the chassis.
Expansion Card
97
b.
If you are removing a PCI Express x16 card, pull the retention arm on the back of the
expansion socket away from the card and carefully rock the card back and forth until the
connectors pull free from the socket. Pull the expansion card straight up from the socket
then away from the inside of the chassis to release it from the chassis frame. Be sure not to
scrape the card against the other components.
NOTE: PCI cards and PCI Express x1 cards do not have the retention arm. PCI Express
X16 card is shown below.
6.
Store the removed card in anti-static packaging.
7.
If you are not installing a new expansion card, install an expansion slot cover to close the open
slot.
CAUTION: After removing an expansion card, you must replace it with a new card or
expansion slot cover for proper cooling of internal components during operation.
98
Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
8.
To install a new expansion card, hold the card just above the expansion socket on the system
board then move the card toward the rear of the chassis so that the bracket on the card is
aligned with the open slot on the rear of the chassis. Press the card straight down into the
expansion socket on the system board.
NOTE: When installing an expansion card, press firmly on the card so that the whole
connector seats properly in the expansion card slot.
9.
Reattach the bracket to the back of the computer
Expansion Card
99
10. Connect external cables to the installed card, if needed. Connect internal cables to the system
board, if needed.
11. Reconfigure the computer, if necessary.
Cable Management
Always follow good cable management practices when working inside the computer.
●
Keep cables away from major heat sources like the heat sink.
●
Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these
are not designed to take excessive pressure on them.
●
Some flat ribbon cables come prefolded. Never change the folds on these cables.
●
Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
●
Never crease a SATA data cable.
●
Do not rely on components like the drive cage, power supply, or computer cover to push cables
down into the chassis. Always position the cables to lay properly by themselves.
When removing the power supply power cable from the P1 connector on the system board, always
follow these steps:
1.
Squeeze on the top of the retaining latch attached to the cable end of the connector (1).
2.
Grasp the cable end of the connector and pull it straight up (2).
CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could
damage the cable and result in a failed power supply.
100 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
Cable Connections
System board connectors are color-coded to make it easier to find the proper connection.
Connector Name
Connector Color
Description
ATX_POWER
white
Power supply, 24-pin
ATX_CPU
white
Power supply, 4-pin
SYS_FAN
brown
Chassis fan
CPU_FAN1
white
Heat sink fan
F_PANEL
black
Power switch
F_AUDIO
yellow
Front I/O audio
F_USB1
white
Media card reader
F_USB2
white
Front I/O USB
F_USB3
white
Front I/O USB
SATA0
dark blue
Primary hard drive
SATA1
white
Primary optical drive
SATA2
light blue
Second hard drive
SATA3
orange
Second optical drive
Cable Management 101
Drives
Description
Spare part number
16X SATA DVD±RW drive
581600-001
16X SATA DVD±RW drive
581600-001
2 TB, 7200 rpm SATA hard drive
616608-001
1.5 TB, 7200 rpm SATA hard drive
613209-001
1 TB, 7200 rpm SATA hard drive
621418-001
750 GB, 7200 rpm SATA hard drive
632938-001
500 GB, 7200 rpm SATA hard drive
621421-001
320 GB, 7200 rpm SATA hard drive, 2.5-inch
621420-001
250 GB, 7200 rpm SATA hard drive
621419-001
Drive Positions
1
5.25-inch external drive bay for an optical drive
2
3.5-inch internal drive bay for a hard drive
102 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
To verify the type and size of the storage devices installed in the computer, run Computer Setup.
Removing Drives
When installing drives, follow these guidelines:
●
The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA
connector on the system board labeled SATA0.
●
Connect an optical drive to the light blue SATA connector on the system board labeled SATA2.
●
The power cables for the SATA drives connect directly to the power supply. The primary hard
drive connects to the power connector labeled P4. the primary optical drive connects to the
power connector labeled P3.
●
The system does not support Parallel ATA (PATA) optical drives or PATA hard drives.
CAUTION: To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a drive, shut down the operating system properly, turn off the
computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby
mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
avoid touching the connector. For more information about preventing electrostatic damage, refer to
Electrostatic Discharge Information on page 42.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and
label the package “Fragile: Handle With Care.”
Removing an Optical Drive
CAUTION: All removable media should be taken out of a drive before removing the drive from the
computer.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
Remove the access panel (Access Panel on page 88).
3.
Remove the front bezel (Front Bezel on page 90).
4.
Rotate the drive cage to its upright position.
Drives 103
5.
If removing an optical drive, disconnect the cables from the rear of the drive.
6.
Remove the Torx screw from the cage.
7.
Return the drive to its normal position.
104 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
8.
Push the optical drive from behind, and then remove it from the front of the computer.
Removing the Hard Drive
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so
that you can transfer the data to the new hard drive.
The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the
hard drive:
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
Remove the access panel (Access Panel on page 88).
3.
Remove the front bezel (Front Bezel on page 90).
4.
Rotate the drive cage to its upright position.
Drives 105
5.
On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive.
6.
With the release latch pulled out, lift the rear of the hard drive.
106 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
7.
Disconnect the cables from the rear of the hard drive.
8.
Remove the hard drive from the computer.
Drives 107
9.
Remove the four guide screws from the hard drive for use in the replacement hard drive.
To replace the hard drive, reverse the removal procedures.
108 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
Power Switch
Description
Spare part number
Power switch/LED assembly
656984-001
The power switch is attached to the front of the chassis using tabs (no screws). Its cable routes
through metal tabs in the chassis floor. The power switch cable connects to the front USB assembly
cable.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
Remove the access panel (Access Panel on page 88).
3.
Remove the front bezel (Front Bezel on page 90).
4.
From the inside of the computer, remove the power switch cable from the tabs on the computer
floor.
Power Switch 109
5.
Disconnect the power switch cable from the front USB assembly cable.
6.
From the outside, front of the computer, press the tab on the right side of the power switch (1) to
disengage it from the chassis.
7.
Rotate the power switch right to left (2), and then remove it from the computer (3) while routing
the cable through the hole in the front of the chassis.
To install the power switch, reverse the removal procedure.
110 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
Front USB Assembly
Description
Spare part number
Front I/O and card reader (6-in-1)
656983-001
The front USB assembly is secured to the front of the chassis with one screw. Push the assembly into
the chassis to remove it.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
Remove the access panel (Access Panel on page 88).
3.
Remove the front bezel (Front Bezel on page 90).
4.
Disconnect the four cables from the system board as follows:
●
Yellow connector labeled F_AUDIO
●
White connector labeled MINI_LED
●
White connector labeled F_USB3
●
Black connector labeled F_USB2
Front USB Assembly 111
5.
Remove the cables from the clip on the base pan of the computer.
6.
From the front of the computer, remove the screw that secures the assembly to the front of the
chassis.
112 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
7.
Push the left side of the assembly down slightly (1), and then push the assembly into the
computer (2).
8.
Remove the assembly from the computer.
To install the front USB assembly, reverse the removal procedure.
Front USB Assembly 113
Fan Assembly
Description
Spare part number
Fan
656834-001
The fan assembly is attached to the inside floor of the chassis using two screws. The fan is inside of a
removal metal cage.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
Remove the access panel (Access Panel on page 88).
3.
Remove the front bezel (Front Bezel on page 90).
4.
Disconnect the fan cable from the system board connector labeled SYS_FAN.
5.
Remove the Torx screw that secures the left side of the fan to the computer.
6.
Cut the plastic tie (1) that secures the fan cable to the power supply power cables.
7.
Remove the two screws (2) that secure the fan to the computer. The screw near the computer
side is not shown in the following image.
8.
Lift the fan assembly up and out of the computer (3).
114 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
9.
if you need to remove the fan from the metal case, remove the four screws that secure the fan to
the case, and remove the fan from the case.
To install the fan, reverse the removal procedure.
Fan Assembly 115
Fan Sink
Description
Spare part number
Fan sink
657402-001
The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the
system board.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
Remove the access panel (Access Panel on page 88).
3.
Loosen the four captive screws that secure the fan sink to the system board tray.
CAUTION: Fan sink retaining screws should be removed in diagonally opposite pairs (as in an
X) to even the downward forces on the processor. This is especially important as the pins on the
socket are very fragile and any damage to them may require replacing the system board.
116 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
4.
Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and
set it on its side to keep from contaminating the work area with thermal grease.
When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and
fresh thermal grease has been applied to the top of the processor.
CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X)
to evenly seat the heat sink on the processor to avoid damage that could require replacing the system
board.
Failure to install the fan duct may cause the computer to overheat.
Fan Sink 117
Processor
Description
Spare part number
Intel Core i7 processors
2600S (2.7 GHz, 8-MB L3 cache, 65W)
638419-001
Intel Core i5 processors
2500S (2.7 GHz, 6-MB L3 cache, 65W)
638420-001
2500 (3.3 GHz, 6-MB L3 cache, 95W)
638631-001
2405S (2.5-GHz, 6-MB L3 cache, 65W)
656790-001
2400S (2.5 GHz, 6-MB L3 cache, 65W)
640953-001
2400 (3.1 GHz, 6-MB L3 cache, 95W)
638630-001
2320 (3.0 GHz, 6-MB L3 cache, 95W)
665121-001-001
2310 (2.9 GHz, 6-MB L3 cache, 95W)
657111-001
2300 (2.8 GHz, 6-MB L3 cache, 95W)
654601-001
Intel Core i3 processors
2130 (3.4 GHz, 3-MB L3 cache, 65W)
665120-001
2120 (3.3 GHz, 3-MB L3 cache, 65W)
638629-001
2105 (3.1 GHz, 3-MB L3 cache, 65W)
655970-001
2100 (3.1 GHz, 3-MB L3 cache, 65W)
638628-001
Intel Pentium Dual-Core processors
G860 (3.0 GHz, 3-MB L3 cache, 65W)
665123-001
G850 (2.9-GHz, 3-MB L3 cache, 65W)
655973-001
G840 (2.8-GHz, 3-MB L3 cache, 65W)
655972-001
G630 (2.7 GHz, 3-MB L3 cache, 65W)
665122-001
G620 (2.6-GHz, 3-MB L3 cache, 65W)
655971-001
G540 (2.5 GHz, 2-MB L3 cache, 65W)
665119-001
G530 (2.4 GHz, 2-MB L3 cache, 65W)
665117-001
G530T (2.0 GHz, 2-MB L3 cache, 35W)
665118-001
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
Remove the access panel (Access Panel on page 88).
3.
Remove the fan sink (Fan Sink on page 116).
4.
Rotate the locking lever to its full open position (1).
5.
Raise and rotate the microprocessor retainer to its fully open position (2).
118 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
6.
Carefully lift the processor from the socket (3).
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and
handling them could cause irreparable damage. Once pins are damaged it may be necessary to
replace the system board.
The heat sink must be installed within 24 hours of installing the processor to prevent damage to
the processor’s solder connections.
To install a new processor:
1.
Place the processor in its socket and close the retainer. Make sure the slot in the processor fits
into the post on the socket.
2.
Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink,
go to step 6.
3.
If reusing the existing fan sink, clean the bottom of the fan sink with the alcohol pad provided in
the spares kit.
CAUTION: Before reinstalling the fan sink you must clean the top of the processor and the
bottom of the fan sink with an alcohol pad supplied in the spares kit. After the alcohol has
evaporated, apply thermal grease to the top of the processor from the syringe supplied in the
spares kit.
4.
Apply the thermal grease provided in the spares kit to the top of the processor and install the fan
sink atop the processor.
5.
Go to step 7.
6.
If using a new fan sink, remove the protective covering from the bottom of the fan sink and place
it in position atop the processor.
7.
Secure the fan sink to the system board and system board tray.
CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an
X) to evenly seat the fan sink on the processor. This is especially important as the pins on the
socket are very fragile and any damage to them may require replacing the system board.
Processor 119
NOTE: After installing a new processor onto the system board, always update the system ROM to
ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can
be found on the Web at: http://h18000.www1.hp.com/support/files.
Power Supply
Description
Spare part number
Power supply, 220W
656722-001
Power supply, 270W
665224-001
WARNING! To reduce potential safety issues, only the power supply provided with the computer, a
replacement power supply provided by HP, or a power supply purchased as an accessory from HP
should be used with the computer.
The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no
screws are used.
WARNING! Voltage is always present on the system board when the computer is plugged into an
active AC outlet. To avoid possible personal injury and damage to the equipment the power cord
should be disconnected from the computer and/or the AC outlet before opening the computer.
The power supply is secured to the rear of the computer with four Torx screws. On the inside of the
computer, a tab secures the power supply to the base pan.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
Remove the access panel (Access Panel on page 88).
3.
Rotate the drive cage up and disconnect the power cables from all of the drives.
4.
Disconnect the power cables from the system board as follows:
●
white 24-pin labeled P1 from ATX_POWER system board connector
●
white 4-pin labeled P2 from ATX_CPU system board connector
120 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
5.
From the rear of the computer, remove the four screws that secure the power supply to the
computer.
6.
On the inside of the computer, press the tab at the front of the power supply (1), pull the power
supply forward, slide it back and toward the side of the computer so it can sit lower on the
bottom of the computer, and then rotate it and lift it out of the computer (2).
To install the power supply, reverse the removal procedure.
CAUTION: When installing the power supply cables, make sure they are properly positioned so
they are not cut by the drive cage and are not pinched by the rotating power supply.
Power Supply 121
System Board
Description
Spare part number
System board (includes thermal material)
665223-001
The system board is secured to the computer with six screws.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 87).
2.
Remove the access panel (Access Panel on page 88).
3.
When replacing the system board, make sure the following components are removed from the
defective system board and installed on the replacement system board:
●
Memory modules (seeMemory on page 91)
●
Expansion cards (Expansion Card on page 96)
●
Heat sink (Fan Sink on page 116)
●
Processor (Processor on page 118)
4.
Remove the fan from the chassis (Fan Assembly on page 114).
5.
Rotate the drive cage to its upright position.
6.
Rotate the power supply to its full upright position.
7.
Disconnect all data and power cables from the system board.
8.
Disconnect the balance of the cables from the system board.
122 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
9.
Remove the six screws that secure the system board to the chassis.
NOTE: System board appearance may vary.
10. Slide the system board away from the rear of the computer to disengage the ports, and then lift
the board up and out of the chassis.
To install the system board, reverse the removal procedure.
System Board 123
NOTE:
BIOS.
When replacing the system board, you must also change the chassis serial number in the
CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom
of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply
thermal grease to the top of the processor from the syringe supplied in the spares kit.
CAUTION: When reconnecting the cables it is important that they be positioned so they do not
interfere with the rotation of the drive cage or power supply.
Battery
The battery that comes with your computer provides power to the real-time clock and has a lifetime of
about three years. When replacing the battery, use a battery equivalent to the battery originally
installed on the computer. The computer comes with a 3-volt lithium coin cell battery.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC
wall socket. The lithium battery is only used when the computer is NOT connected to AC power.
WARNING! This computer contains an internal lithium manganese dioxide battery. There is a risk of
fire and burns if the battery is not handled properly. To reduce the risk of personal injury:
❑
Do not attempt to recharge the battery.
❑
Do not expose to temperatures higher than 60°C (140°F)
❑
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
❑
Replace the battery only with the HP/Compaq spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.
When the battery is removed or replaced, the CMOS settings will be cleared.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste. In order to forward them to recycling or proper disposal, please use the
public collection system or return them to HP, its authorized partners, or its agents.
CAUTION: Static electricity can damage the electronic components of the computer or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object.
1.
Prepare the computer for disassembly (Preparation for Disassembly on page 49).
2.
Remove the access panel (Access Panel on page 50).
NOTE: It may be necessary to remove an expansion card to gain access to the battery.
3.
Locate the battery and battery holder on the system board.
4.
To release the battery from its holder, squeeze the metal clamp that extends above one edge of
the battery. When the battery pops up, lift it out (1).
124 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
5.
To insert the new battery, slide one edge of the replacement battery under the holder’s lip with
the positive side up (2). Push the other edge down until the clamp snaps over the other edge of
the battery.
6.
Replace the computer access panel.
7.
Plug in the computer and turn on power to the computer.
8.
Reset the date and time, your passwords, and any special system setups, using Computer
Setup. Refer to Computer Setup (F10) Utility on page 7.
Battery 125
A
Power Cord Set Requirements
The power supplies on some computers have external power switches. The voltage select switch
feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts
AC. Power supplies on those computers that do not have external power switches are equipped with
internal switches that sense the incoming voltage and automatically switch to the proper voltage.
The power cord set received with the computer meets the requirements for use in the country where
you purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use
the computer.
General Requirements
The requirements listed below are applicable to all countries:
1.
The power cord must be approved by an acceptable accredited agency responsible for
evaluation in the country where the power cord set will be installed.
2.
The power cord set must have a minimum current capacity of 10A (7A Japan only) and a
nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system.
3.
The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and the length of the cord
must be between 1.8 m (6 feet) and 3.6 m (12 feet).
The power cord should be routed so that it is not likely to be walked on or pinched by items placed
upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point
where the cord exits from the product.
WARNING! Do not operate this product with a damaged power cord set. If the power cord set is
damaged in any manner, replace it immediately.
Japanese Power Cord Requirements
For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.
126 Appendix A Power Cord Set Requirements
Country-Specific Requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Country
Accrediting Agency
Country
Accrediting Agency
Australia (1)
EANSW
Italy (1)
IMQ
Austria (1)
OVE
Japan (3)
METI
Belgium (1)
CEBC
Norway (1)
NEMKO
Canada (2)
CSA
Sweden (1)
SEMKO
Denmark (1)
DEMKO
Switzerland (1)
SEV
Finland (1)
SETI
United Kingdom (1)
BSI
France (1)
UTE
United States (2)
UL
Germany (1)
VDE
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it
will be used.
2.
The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.
3.
Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm2 conductor size. Wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration.
Country-Specific Requirements 127
B
POST Error Messages
This appendix lists the error codes, error messages, and the various indicator light and audible
sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the
probable source of the problem, and steps you can take to resolve the error condition.
POST Message Disabled suppresses most system messages during POST, such as memory count
and non-error text messages. If a POST error occurs, the screen will display the error message. To
manually switch to the POST Messages Enabled mode during POST, press any key (except F10,
F11, or F12). The default mode is POST Message Disabled.
The speed at which the computer loads the operating system and the extent to which it is tested are
determined by the POST mode selection.
Quick Boot is a fast startup process that does not run all of the system level tests, such as the
memory test. Full Boot runs all of the ROM-based system tests and takes longer to complete.
Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish
the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup.
NOTE:
For more information on Computer Setup, see Computer Setup (F10) Utility on page 7.
128 Appendix B POST Error Messages
POST Numeric Codes and Text Messages
This section covers those POST errors that have numeric codes associated with them. The section
also includes some text messages that may be encountered during POST.
NOTE:
The computer will beep once after a POST text message is displayed on the screen.
Table B-1 Numeric Codes and Text Messages
Control panel message
Description
Recommended action
101-Option ROM Checksum Error
System ROM or expansion board option
ROM checksum.
1.
Verify the correct ROM.
2.
Flash the ROM if needed.
3.
If an expansion board was recently
added, remove it to see if the problem
remains.
4.
Clear CMOS. (See Appendix B,
Password Security and Resetting
CMOS on page 141.)
5.
If the message disappears, there may
be a problem with the expansion card.
6.
Replace the system board.
1.
Clear CMOS. (See Appendix B,
Password Security and Resetting
CMOS on page 141.)
2.
Remove expansion boards.
3.
Replace the system board.
1.
If a PCI expansion card was recently
added, remove it to see if the problem
remains.
2.
In Computer Setup, set Advanced >
Device Options > NIC PXE Option
ROM Download to DISABLE to
prevent PXE option ROM for the
internal NIC from being downloaded
during POST to free more memory for
an expansion card's option ROM.
Internal PXE option ROM is used for
booting from the NIC to a PXE server.
103-System Board Failure
110-Out of Memory Space for Option ROMs
162-System Options Not Set
DMA or timers.
Recently added PCI expansion card
contains an option ROM too large to
download during POST.
Configuration incorrect.
RTC (real-time clock) battery may need to
be replaced.
Run Computer Setup and check the
configuration in Advanced > Onboard
Devices.
Reset the date and time under Control
Panel. If the problem persists, replace the
RTC battery. See the Removal and
Replacement section for instructions on
installing a new battery, or contact an
authorized dealer or reseller for RTC battery
replacement.
POST Numeric Codes and Text Messages 129
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
163-Time & Date Not Set
Invalid time or date in configuration
memory.
RTC (real-time clock) battery may need to
be replaced.
Reset the date and time under Control
Panel (Computer Setup can also be used).
If the problem persists, replace the RTC
battery. See the Removal and Replacement
section for instructions on installing a new
battery, or contact an authorized dealer or
reseller for RTC battery replacement.
163-Time & Date Not Set
CMOS jumper may not be properly
installed.
Check for proper placement of the CMOS
jumper if applicable.
164-MemorySize Error
Memory amount has changed since the last
boot (memory added or removed).
Press the F1 key to save the memory
changes.
164-MemorySize Error
Memory configuration incorrect.
1.
Run Computer Setup or Windows
utilities.
2.
Make sure the memory module(s) are
installed properly.
3.
If third-party memory has been added,
test using HP-only memory.
4.
Verify proper memory module type.
1.
Ensure memory modules are correctly
installed.
2.
Verify proper memory module type.
3.
Remove and replace the identified
faulty memory module(s).
4.
If the error persists after replacing
memory modules, replace the system
board.
A memory module in memory socket
identified in the error message is missing
critical SPD information, or is incompatible
with the chipset.
1.
Verify proper memory module type.
2.
Try another memory socket.
3.
Replace DIMM with a module
conforming to the SPD standard.
214-DIMM Configuration Warning
Populated DIMM Configuration is not
optimized.
Rearrange the DIMMs so that each channel
has the same amount of memory.
219-ECC Memory Module Detected ECC
Modules not supported on this Platform
Recently added memory module(s) support
ECC memory error correction.
1.
If additional memory was recently
added, remove it to see if the problem
remains.
2.
Check product documentation for
memory support information.
1.
Reconnect keyboard with computer
turned off.
2.
Check connector for bent or missing
pins.
3.
Ensure that none of the keys are
depressed.
4.
Replace keyboard.
201-Memory Error
213-Incompatible Memory Module in
Memory Socket(s) X, X, ...
301-Keyboard Error
RAM failure.
Keyboard failure.
130 Appendix B POST Error Messages
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
303-Keyboard Controller Error
I/O board keyboard controller.
1.
Reconnect keyboard with computer
turned off.
2.
Replace the system board.
1.
Reconnect the keyboard with computer
turned off.
2.
Ensure that none of the keys are
depressed.
3.
Replace the keyboard.
4.
Replace the system board.
1.
Reseat the graphics card
(if applicable).
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
CMOS on page 141.)
3.
Verify monitor is attached and turned
on.
4.
Replace the graphics card (if possible).
304-Keyboard or System Unit Error
501-Display Adapter Failure
Keyboard failure.
Graphics display controller.
510-Flash Screen Image Corrupted
Flash Screen image has errors.
Reflash the system ROM with the latest
BIOS image.
511-CPU, CPUA, or CPUB Fan not
Detected
CPU fan is not connected or may have
malfunctioned.
1.
Reseat CPU fan.
2.
Reseat fan cable.
3.
Replace CPU fan.
1.
Reseat chassis, rear chassis, or front
chassis fan.
2.
Reseat fan cable.
3.
Replace chassis, rear chassis, or front
chassis fan.
1.
Reseat front chassis fan.
2.
Reseat fan cable.
3.
Replace front chassis fan.
1.
Reseat CPU or chassis fan.
2.
Reseat fan cable.
3.
Replace CPU or chassis fan.
1.
Reseat power supply fan.
2.
Reseat fan cable.
3.
Replace power supply fan.
512-Chassis, Rear Chassis, or Front
Chassis Fan not Detected
513-Front Chassis fan not detected
514-CPU or Chassis Fan not Detected
515-Power Supply fan not detected
Chassis, rear chassis, or front chassis fan is
not connected or may have malfunctioned.
Front chassis fan is not connected or may
have malfunctioned.
CPU or chassis fan is not connected or may
have malfunctioned.
Power supply fan is not connected or may
have malfunctioned.
POST Numeric Codes and Text Messages 131
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
601-Diskette Controller Error
Diskette controller circuitry or floppy drive
circuitry incorrect.
1.
Check and/or replace cables.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
CMOS on page 141.)
3.
Replace diskette drive.
4.
Replace the system board.
1.
Disconnect any other diskette
controller devices (tape drives).
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
CMOS on page 141.)
605-Diskette Drive Type Error
Mismatch in drive type.
660-Display cache is detected unreliable
Integrated graphics controller display cache
is not working properly and will be disabled.
Replace system board if minimal graphics
degrading is an issue.
912-Computer Cover Has Been Removed
Since Last System Startup
Computer cover was removed since last
system startup.
No action required.
917-Front Audio Not Connected
Front audio harness has been detached or
unseated from motherboard.
Reconnect or replace front audio harness.
918-Front USB Not Connected
Front USB harness has been detached or
unseated from motherboard.
Reconnect or replace front USB harness.
921-Device in PCI Express slot failed to
initialize
There is an incompatibility/problem with this
device and the system or PCI Express Link
could not be retrained to an x1.
Try rebooting the system. If the error
reoccurs, the device may not work with this
system
1151-Serial Port A Address Conflict
Detected
Both external and internal serial ports are
assigned to COM1.
1.
Remove any serial port expansion
cards.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
CMOS on page 141.)
3.
Reconfigure card resources and/or run
Computer Setup or Windows utilities.
1.
Remove any serial port expansion
cards.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
CMOS on page 141.)
3.
Reconfigure card resources and/or run
Computer Setup or Windows utilities.
1.
Remove any serial port expansion
cards.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting
CMOS on page 141.)
3.
Reconfigure card resources and/or run
Computer Setup or Windows utilities.
1152-Serial Port B Address Conflict
Detected
1155-Serial Port Address Conflict Detected
Both external and internal serial ports are
assigned to COM2.
Both external and internal serial ports are
assigned to same IRQ.
132 Appendix B POST Error Messages
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
1720-SMART Hard Drive Detects Imminent
Failure
Hard drive is about to fail. (Some hard
drives have a hard drive firmware patch that
will fix an erroneous error message.)
1.
Determine if hard drive is giving correct
error message. Enter Computer Setup
and run the Drive Protection System
test under Storage > DPS Self-test.
2.
Apply hard drive firmware patch
if applicable. (Available at
http://www.hp.com/support.)
3.
Back up contents and replace hard
drive.
1796-SATA Cabling Error
One or more SATA devices are improperly
attached. For optimal performance, the
SATA 0 and SATA 1 connectors must be
used before SATA 2 and SATA 3.
Ensure SATA connectors are used in
ascending order. For one device, use SATA
0. For two devices, use SATA 0 and SATA
1. For three devices, use SATA 0, SATA 1,
and SATA 2.
1797-SATA Drivelock is not supported in
RAID mode.
Drivelock is enabled on one or more SATA
hard drives, and they cannot be accessed
while the system is configured for RAID
mode.
Either remove the Drivelocked SATA device
or disable the Drivelock feature. To disable
the Drivelock feature, enter Computer
Setup, change Storage > Storage
Options > SATA Emulation to IDE, and
select File > Save Changes and Exit.
Reenter Computer Setup and select
Security > Drivelock Security. For each
listed Drivelock-capable SATA device,
ensure Drivelock is Disabled. Lastly,
change Storage > Storage Options >
SATA Emulation back to RAID and select
File > Save Changes and Exit.
1801-Microcode Patch Error
Processor is not supported by ROM BIOS.
1.
Upgrade BIOS to proper version.
2.
Change the processor.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the
computer, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the system
board.
2200-PMM Allocation Error during MEBx
Download
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
POST Numeric Codes and Text Messages 133
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
2201-MEBx Module did not checksum
correctly
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the system
board.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the system
board.
1.
Reboot the computer.
2.
Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
3.
If the memory configuration was
recently changed, unplug the power
cord, restore the original memory
configuration, and reboot the
computer.
4.
If the error persists, replace the system
board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version.
3.
If the error still persists, replace the
system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version.
3.
If the error still persists, replace the
system board.
2202-PMM Deallocation Error during MEBx
cleanup
2203-Setup error during MEBx execution
2204-Inventory error during MEBx execution
2205-Interface error during MEBx execution
Memory error during POST execution of the
Management Engine (ME) BIOS Extensions
option ROM.
MEBx selection or exit resulted in a setup
failure.
BIOS information passed to the MEBx
resulted in a failure.
MEBx operation experienced a hardware
error during communication with ME.
134 Appendix B POST Error Messages
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
2211-Memory not configured correctly for
proper MEBx execution.
DIMM1 or XMM1 is not installed.
Make sure there is a memory module in the
black DIMM1 socket and that it is properly
seated.
2212-USB Key Provisioning failure writing to
device
USB device used for USB key provisioning
will not allow BIOS to update provision file
properly.
1.
Try a different USB key device for
provisioning.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Update to the latest ME firmware
version.
2.
If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
3.
If the error still persists, replace the
system board.
1.
Recreate the provisioning file using
third party management console
software.
2.
If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Reboot the computer.
2.
If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.
3.
If the error still persists, replace the
system board.
2217-ME Firmware Version request failure
2218-ME Firmware Version should be
updated
2219-USB Key Provisioning file has invalid
header identifier
2220-USB Key Provisioning file has
mismatch version
ME firmware is not properly responding to
BIOS query for version information.
ME firmware must be updated to match
current functionality contained in the system
BIOS.
Provisioning file contained on the USB key
has been corrupted or is not a valid version
for the current ME firmware.
Provisioning file contained on the USB key
is not a valid version for the current ME
firmware.
POST Numeric Codes and Text Messages 135
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
2230-General error during MEBx execution
Error occurred during MEBx execution
which fails into the “General” grouping.
Status information displayed along with the
error provides further clarity into the failure.
MEBx handles transference of information
between the system BIOS and ME
firmware.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
Error occurred during MEBx execution
which fails into “ME” grouping.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
Special system configurations with reduced
ME firmware image require BIOS control of
ME firmware upgrading. A failure has
occurred after the ME firmware update
process in which the BIOS could not relock
the ME firmware region.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
Special system configurations with reduced
ME firmware image require BIOS control of
ME firmware upgrading. A failure has
occurred prior to the ME firmware update
process in which the BIOS could not unlock
the ME firmware region.
1.
Reboot the computer.
2.
If the error persists, update to the latest
BIOS version and ME firmware
version.
3.
If the error still persists, replace the
system board.
Electronic serial number is missing.
Enter the correct serial number in Computer
Setup.
2231-ME error during MEBx execution
2232-AMT error during MEBx execution
2233-HECI error during MEBx execution
2239-ME image lock failure
2240-ME image unlock failure
Invalid Electronic Serial Number
Error occurred during MEBx execution
which fails into “AMT” grouping.
Error occurred during MEBx execution
which fails into “MEI or HECI” grouping.
136 Appendix B POST Error Messages
Table B-1 Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
Network Server Mode Active and No
Keyboard Attached
Keyboard failure while Network Server
Mode enabled.
1.
Reconnect keyboard with computer
turned off.
2.
Check connector for bent or missing
pins.
3.
Ensure that none of the keys are
depressed.
4.
Replace keyboard.
Parity Check 2
Parity RAM failure.
Run Computer Setup and Diagnostic
utilities.
Interpreting POST Diagnostic Front Panel LEDs and
Audible Codes
This section covers the front panel LED codes as well as the audible codes that may occur before or
during POST that do not necessarily have an error code or text message associated with them.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
NOTE: If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of
the computer and refer to the following table to determine the front panel LED codes.
Recommended actions in the following table are listed in the order in which they should be
performed.
Not all diagnostic lights and audible codes are available on all models.
Table B-2 Diagnostic Front Panel LEDs and Audible Codes
Activity
Beeps
Possible Cause
Recommended Action
Green Power LED On.
None
Computer on.
None
Green Power LED flashes
every two seconds.
None
Computer in Suspend to
RAM mode (some models
only) or normal Suspend
mode.
None required. Press any key or move the
mouse to wake the computer.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 137
Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity
Beeps
Possible Cause
Recommended Action
Red Power LED flashes two
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
2
Processor thermal
protection activated:
1.
Ensure that the computer air vents are not
blocked and the processor cooling fan is
running.
2.
Open hood, press power button, and see if
the processor fan spins. If the processor fan
is not spinning, make sure the fan's cable is
plugged onto the system board header.
3.
If fan is plugged in, but is not spinning, then
replace heat sink/fan assembly.
4.
Contact an authorized reseller or service
provider.
Processor not installed
(not an indicator of bad
processor).
1.
Check to see that the processor is present.
2.
Reseat the processor.
Power failure (power
supply is overloaded).
1.
Open the hood and ensure the 4 or 6-wire
power supply cable is seated into the
connector on the system board.
2.
Check if a device is causing the problem by
removing ALL attached devices (such as
hard, diskette, or optical drives, and
expansion cards). Power on the system. If
the system enters the POST, then power off
and replace one device at a time and
repeat this procedure until failure occurs.
Replace the device that is causing the
failure. Continue adding devices one at a
time to ensure all devices are functioning
properly.
3.
Replace the power supply.
4.
Replace the system board.
A fan may be blocked or
not turning.
OR
The heat sink/fan
assembly is not properly
attached to the processor.
Red Power LED flashes three
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
3
Red Power LED flashes four
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
4
OR
The incorrect external
power supply adapter is
being used on the USDT.
OR
The USDT power supply adapter must be at
135W and use the Smart ID technology before
the system will power up. Replace the power
supply adapter with the HP-supplied USDT
power supply adapter.
138 Appendix B POST Error Messages
Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity
Beeps
Possible Cause
Recommended Action
Red Power LED flashes five
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
5
Pre-video memory error.
CAUTION: To avoid damage to the DIMMs or
the system board, you must unplug the computer
power cord before attempting to reseat, install, or
remove a DIMM module.
Red Power LED flashes six
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
6
Pre-video graphics error.
1.
Reseat DIMMs.
2.
Replace DIMMs one at a time to isolate the
faulty module.
3.
Replace third-party memory with HP
memory.
4.
Replace the system board.
For systems with a graphics card:
1.
Reseat the graphics card.
2.
Replace the graphics card.
3.
Replace the system board.
For systems with integrated graphics, replace
the system board.
Red Power LED flashes
seven times, once every
second, followed by a two
second pause. Beeps stop
after fifth iteration but LEDs
continue until problem is
solved.
7
System board failure
(ROM detected failure
prior to video).
Replace the system board.
Red Power LED flashes eight
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
8
Invalid ROM based on
bad checksum.
1.
Reflash the system ROM with the latest
BIOS image. See the “Boot Block
Emergency Recovery Mode” section of the
Desktop Management Guide for more
information.
2.
Replace the system board.
1.
Check that the voltage selector, located on
the rear of the power supply (some
models), is set to the appropriate voltage.
Proper voltage setting depends on your
region.
2.
Unplug the AC power cord from the
computer, wait 30 seconds, then plug the
power cord back in to the computer.
3.
Replace the system board.
4.
Replace the processor.
Red Power LED flashes nine
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
9
System powers on but is
unable to boot.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 139
Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity
Beeps
Possible Cause
Recommended Action
Red Power LED flashes ten
times, once every second,
followed by a two second
pause. Beeps stop after fifth
iteration but LEDs continue
until problem is solved.
10
Bad option card.
1.
Check each option card by removing the
card (one at a time if multiple cards), then
power on the system to see if fault goes
away.
2.
Once a bad card is identified, remove and
replace the bad option card.
3.
Replace the system board.
1.
Install a TXT capable processor.
2.
Disable TXT in the Computer Setup (F10)
utility.
3.
Reinstall the original processor.
Red Power LED flashes
eleven times, once every
second, followed by a two
second pause. Beeps stop
after fifth iteration but LEDs
continue until problem is
solved.
11
System does not power on
and LEDs are not flashing.
None
The current processor
does not support a
feature previously
enabled on this system.
System unable to power
on.
Press and hold the power button for less than 4
seconds. If the hard drive LED turns green, the
power button is working correctly. Try the
following:
1.
Check that the voltage selector (some
models), located on the rear of the power
supply, is set to the appropriate voltage.
Proper voltage setting depends on your
region.
2.
Replace the system board.
OR
Press and hold the power button for less than 4
seconds. If the hard drive LED does not turn on
green then:
140 Appendix B POST Error Messages
1.
Check that the unit is plugged into a
working AC outlet.
2.
Open hood and check that the power button
harness is properly connected to the
system board.
3.
Check that both power supply cables are
properly connected to the system board.
4.
Check to see if the 5V_aux light on the
system board is turned on. If it is turned on,
then replace the power button harness. If
the problem persists, replace the system
board.
5.
If the 5V_aux light on the system board is
not turned on, remove the expansion cards
one at a time until the 5V_aux light on the
system board turns on. It the problem
persists, replace the power supply.
C
Password Security and Resetting
CMOS
This computer supports security password features, which can be established through the Computer
Setup Utilities menu.
This computer supports two security password features that are established through the Computer
Setup Utilities menu: setup password and power-on password. When you establish only a setup
password, any user can access all the information on the computer except Computer Setup. When
you establish only a power-on password, the power-on password is required to access Computer
Setup and any other information on the computer. When you establish both passwords, only the
setup password will give you access to Computer Setup.
When both passwords are set, the setup password can also be used in place of the power-on
password as an override to log in to the computer. This is a useful feature for a network administrator.
If you forget the password for the computer, you can clear that password so you can gain access to
the information on the computer by resetting the password jumper.
CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to
back up the computer CMOS settings before resetting them in case they are needed later. Back up is
easily done through Computer Setup. See Computer Setup (F10) Utility on page 7 for information on
backing up the CMOS settings.
141
Resetting the Password Jumper
To disable the power-on or setup password features, or to clear the power-on or setup passwords,
complete the following steps:
1.
Shut down the operating system properly, then turn off the computer and any external devices,
and disconnect the power cord from the power outlet.
2.
With the power cord disconnected, press the power button again to drain the system of any
residual power.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet, and allow the internal system
components to cool before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to
the system board even when the unit is turned off. Failure to disconnect the power cord can
result in damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly
touching a grounded metal object. See the Safety & Regulatory Information guide for more
information.
3.
Remove the access panel.
4.
Locate the header and jumper labeled CLR_PASS on models 3400/3405 or PASSWORD on
model 3410.
NOTE: The password jumper is blue so that it can be easily identified. For assistance locating
the password jumper and other system board components, see the Illustrated Parts & Service
Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support.
5.
Remove the jumper from pins 2 and 3.
6.
Place the jumper on pins 1 or 2.
7.
Put the jumper back on pins 2 or 3.
8.
Replace the access panel.
9.
Reconnect the external equipment.
10. Plug in the computer and turn on power. Allow the operating system to start. This clears the
current passwords and disables the password features.
11. To establish new passwords, use Computer Setup.
Clearing and Resetting the CMOS
The computer’s configuration memory (CMOS) stores information about the computer’s configuration.
The CMOS button resets CMOS but does not clear the power-on and setup passwords.
Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management
Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will
142 Appendix C Password Security and Resetting CMOS
need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P
during POST.
1.
Shut down the operating system properly, then turn off the computer and any external devices,
and disconnect the power cord from the power outlet.
2.
With the power cord disconnected, press the power button again to drain the system of any
residual power.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet, and allow the internal system
components to cool before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to
the system board even when the unit is turned off. Failure to disconnect the power cord can
result in damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly
touching a grounded metal object. See the Safety & Regulatory Information guide for more
information.
3.
Remove the access panel.
4.
Locate the header and jumper labeled CLR_CMOS on models 3400/3405 or CMOS on model
3410.
NOTE: The password jumper is blue so that it can be easily identified. For assistance locating
the password jumper and other system board components, see the Illustrated Parts & Service
Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support.
5.
Remove the jumper from pins 2 and 3.
6.
Place the jumper on pins 1 or 2.
7.
Put the jumper back on pins 2 or 3.
8.
Replace the access panel.
9.
Reconnect the external equipment.
10. Plug in the computer and turn on power. Allow the operating system to start. This clears the
current passwords and disables the password features.
NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that
configuration changes have occurred. Use Computer Setup to reset any special system setups along
with the date and time.
For instructions on Computer Setup, see Computer Setup (F10) Utility on page 7.
Clearing and Resetting the CMOS 143
D
Troubleshooting Without Diagnostics
This chapter provides information on how to identify and correct minor problems, such as USB
devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter
problems with the computer, refer to the tables in this chapter for probable causes and recommended
solutions.
NOTE: For information on specific error messages that may appear on the screen during Power-On
Self-Test (POST) at startup, refer to Appendix A, POST Error Messages on page 128.
Safety and Comfort
WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment
may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/
ergo for more information on choosing a workspace and creating a safe and comfortable work
environment. For more information, refer to the Safety & Regulatory Information guide.
Before You Call for Technical Support
If you are having problems with the computer, try the appropriate solutions below to try to isolate the
exact problem before calling for technical support.
●
Run the HP diagnostic tool.
●
Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 7
for more information.
●
Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights
are error codes that will help you diagnose the problem. Refer to Appendix A, POST Error
Messages on page 128 for more information.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is
available. Or, replace the monitor with a monitor that you know is functioning properly.
●
If you are working on a network, plug another computer with a different cable into the network
connection. There may be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and see if the computer functions
properly.
●
If you recently installed new software, uninstall the software and see if the computer functions
properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use “Last Known Configuration.”
144 Appendix D Troubleshooting Without Diagnostics
●
Refer to the comprehensive online technical support at http://www.hp.com/support.
●
Refer to Helpful Hints on page 145 in this guide.
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional
Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/
go/ispe.
Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online
support information, software and drivers, proactive notification, and worldwide community of peers
and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that
your service call is handled properly:
●
Be in front of your computer when you call.
●
Write down the computer serial number, product ID number, and monitor serial number before
calling.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
●
Restore the system from the Recovery Disc Set that you created or restore the system to its
original factory condition in System Software Requirement Disks (SSRD).
CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data
files before running the restore process.
NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized
service provider or dealer.
Helpful Hints
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●
Check that the computer and monitor are plugged into a working electrical outlet.
●
Check that the voltage select switch (some models) is set to the appropriate voltage for your
region (115V or 230V).
●
Check that the computer is turned on and the green power light is on.
●
Check that the monitor is turned on and the green monitor light is on.
●
Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights
are error codes that will help you diagnose the problem. Refer to Appendix A, POST Error
Messages on page 128 for more information.
●
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
●
Press and hold any key. If the system beeps, then the keyboard should be operating correctly.
●
Check all cable connections for loose connections or incorrect connections.
Helpful Hints 145
●
Wake the computer by pressing any key on the keyboard or pressing the power button. If the
system remains in suspend mode, shut down the computer by pressing and holding the power
button for at least four seconds then press the power button again to restart the computer. If the
system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The
computer will restart if it is set to power on automatically as soon as power is restored in
Computer Setup. If it does not restart, press the power button to start the computer.
●
Reconfigure the computer after installing a non-plug and play expansion board or other option.
See Solving Hardware Installation Problems on page 169 for instructions.
●
Be sure that all the needed device drivers have been installed. For example, if you are using a
printer, you need a driver for that model printer.
●
Remove all bootable media (CD/DVD or USB device) from the system before turning it on.
●
If you have installed an operating system other than the factory-installed operating system,
check to be sure that it is supported on the system.
●
If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed
(embedded video on some models only) and a single monitor, the monitor must be plugged into
the monitor connector on the source selected as the primary VGA adapter. During boot, the
other monitor connectors are disabled and if the monitor is connected into these ports, the
monitor will not function. You can select which source will be the default VGA source in
Computer Setup.
CAUTION: When the computer is plugged into an AC power source, there is always voltage applied
to the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.
146 Appendix D Troubleshooting Without Diagnostics
Solving General Problems
You may be able to easily resolve the general problems described in this section. If a problem
persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the
operation, contact an authorized dealer or reseller.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
Table D-1 Solving General Problems
Computer appears locked up and will not turn off when the power button is pressed.
Cause
Solution
Software control of the power switch is not functional.
1.
Press and hold the power button for at least four
seconds until the computer turns off.
2.
Disconnect the power cord from the electrical outlet.
Computer will not respond to keyboard or mouse.
Cause
Solution
Computer is in Sleep state.
To resume from Sleep state, press the power button.
CAUTION: When attempting to resume from Sleep state,
do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
System has locked up.
Restart computer.
Computer date and time display is incorrect.
Cause
Solution
RTC (real-time clock) battery may need to be replaced.
Reset the date and time under Control Panel (Computer
Setup can also be used to update the RTC date and time). If
the problem persists, replace the RTC battery. See the
Removal and Replacement section for instructions on
installing a new battery, or contact an authorized dealer or
reseller for RTC battery replacement.
NOTE: Connecting the computer to a live AC outlet
prolongs the life of the RTC battery.
To access Control Panel in Windows 7, select Start, and
then select Control Panel.
To access Control Panel in Windows 8, from the Start
screen, type c, and then select Control Panel from the list of
applications.
Solving General Problems 147
Cursor will not move using the arrow keys on the keypad.
Cause
Solution
The Num Lock key is turned on.
Press the Num Lock key. The Num Lock light must be off if
you want to use the arrow keys on the keypad. You can also
disable or enable the Num Lock key in Computer Setup at
Advanced > Device Options.
There is no sound or sound volume is too low.
Cause
Solution
System volume may be set low or muted.
1.
Check the Computer Setup settings to make sure the
internal system speaker is not muted (this setting does
not affect the external speakers).
2.
Make sure the external speakers are properly
connected and powered on and that the speakers'
volume control is set correctly.
3.
Use the system volume control available in the
operating system to make sure the speakers are not
muted or to increase the volume.
Cannot remove computer cover or access panel.
Cause
Solution
Smart Cover Lock, featured on some computers, is locked.
Unlock the Smart Cover Lock using Computer Setup.
In case of forgotten password, power loss, or computer
malfunction, you must manually disable the Smart Cover
lock . A key to unlock the Smart Cover Lock is not available
from HP. Keys are typically available from a hardware store.
Poor performance.
Cause
Solution
Processor is too hot.
1.
Make sure airflow to the computer is not blocked. Leave
a 10.2-cm (4-inch) clearance on all vented sides of the
computer and above the monitor to permit the required
airflow.
2.
Make sure fans are connected and working properly
(some fans only operate when needed).
3.
Make sure the processor heat sink is installed properly.
Hard drive is full.
Transfer data from the hard drive to create more space on
the hard drive.
Low on memory.
Add more memory.
Hard drive fragmented.
Defragment hard drive.
Program previously accessed did not release reserved
memory back to the system.
Restart the computer.
148 Appendix D Troubleshooting Without Diagnostics
Table D-1 Solving General Problems (continued)
Poor performance.
Cause
Solution
Virus resident on the hard drive.
Run virus protection program.
Too many applications running.
Windows 7:
1.
Close unnecessary applications to free up memory.
2.
Add more memory.
3.
Some applications run in the background and can be
closed by right-clicking on their corresponding icons in
the task tray. To prevent these applications from
launching at startup:
In Windows 7:
a.
Go to Start > All Programs > Accessories > Run
b.
Type msconfig, and then press Enter.
c.
On the Startup tab of the System Configuration
Utility, clear applications that you do not want to
launch automatically, and the click OK.
In Windows 8:
Some software applications, especially games, are stressful
on the graphics subsystem.
Cause unknown.
a.
On the Start screen, right-click, and then select the
All apps icon.
b.
Under Windows System, click Run.
c.
Type msconfig, and then press Enter.
d.
On the Startup tab of the System Configuration
Utility, clear applications that you do not want to
launch automatically, and the click OK.
1.
Lower the display resolution for the current application
or consult the documentation that came with the
application for suggestions on how to improve
performance by adjusting parameters in the application.
2.
Add more memory.
3.
Upgrade the graphics solution.
Restart the computer.
Solving General Problems 149
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a
two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing).
Cause
Solution
Processor thermal protection activated:
1.
Ensure that the computer air vents are not blocked and
the processor cooling fan is running.
2.
Open the access panel, press the power button, and
see if the processor fan (or other system fan) spins. If
the fan does not spin, make sure the fan cable is
plugged onto the system board header.
3.
If fan a plugged in and not spinning, replace it.
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
System does not power on and the LEDs on the front of the computer are not flashing.
Cause
Solution
System unable to power on.
Press and hold the power button for less than 4 seconds. If
the hard drive LED turns green, then:
1.
If equipped with a voltage selector, check that the
voltage selector (located on the rear of the power
supply) is set to the appropriate voltage. Proper voltage
setting depends on your region.
2.
Remove the expansion cards one at a time until the
5V_aux light on the system board turns on.
3.
Replace the system board.
OR
Press and hold the power button for less than 4 seconds. If
the hard drive LED does not turn on green then:
150 Appendix D Troubleshooting Without Diagnostics
1.
Check that the unit is plugged into a working AC outlet.
2.
Open the access panel and check that the power button
cable is properly connected to the system board.
3.
Check that the power supply cables are properly
connected to the system board.
4.
Check to see if the 5V_aux light on the system board is
turned on. If it is turned on, then replace the power
button assembly.
5.
If the 5V_aux light on the system board is off, then
replace the power supply.
6.
Replace the system board.
Solving Power Problems
Common causes and solutions for power problems are listed in the following table.
Table D-2 Solving Power Problems
Power supply shuts down intermittently.
Cause
Solution
If equipped with a voltage selector, voltage selector switch
on rear of computer chassis (some models) not switched to
correct line voltage (115V or 230V).
Select the proper AC voltage using the selector switch.
Power supply will not turn on because of internal power
supply fault.
Replace the power supply.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a
two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Processor thermal protection activated:
1.
Ensure that the computer air vents are not blocked and
the processor cooling fan is running.
2.
Open the access panel, press the power button, and
see if the processor fan (or other system fan) spins. If
the fan does not spin, make sure the fan cable is
plugged onto the system board header.
3.
If fan a plugged in and not spinning, replace it.
A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.
Solving Power Problems 151
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps
four times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Power failure (power supply is overloaded).
1.
If equipped with a voltage selector, check that the
voltage selector, located on the rear of the power supply
(some models), is set to the appropriate voltage. Proper
voltage setting depends on your region.
2.
Open the access panel and ensure the power supply
cable is seated into the connector on the system board.
3.
Check if a device is causing the problem by removing
ALL attached devices (such as hard drives or optical
drives and expansion cards). Power on the system. If
the system enters POST, then power off and replace
one device at a time and repeat this procedure until
failure occurs. Replace the device that is causing the
failure. Continue adding devices one at a time to ensure
all devices are functioning properly.
4.
Replace the power supply.
5.
Replace the system board.
The incorrect external power supply adapter is being used on
the All-in One or USDT.
152 Appendix D Troubleshooting Without Diagnostics
The power supply adapter must be at the correct power
rating and use the Smart ID technology before the system
will power up. Replace the power supply adapter with the
HP-supplied power supply adapter.
Solving Hard Drive Problems
Table D-3 Solving Hard Drive Problems
Hard drive error occurs.
Cause
Solution
Hard disk has bad sectors or has failed.
1.
In Windows 7, click Start, click Computer, and rightclick on a drive. Select Properties, and then select the
Tools tab. Under Error-checking click Check Now.
In Windows 8, on the Start screen type e, and then
select File Explorer from the list of applications. In the
left column, expand Computer, right-click on a drive,
select Properties, and then select the Tools tab. Under
Error checking click Check.
2.
Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.
Disk transaction problem.
Cause
Solution
Either the directory structure is bad or there is a problem with
a file.
In Windows 7, click Start, expand Computer, and right-click
on a drive. Select Properties, and then select the Tools tab.
Under Error-checking click Check Now.
In Windows 8, on the Start screen type e, and then click File
Explorer from the list of applications. In the left column,
expand Computer, right-click on a drive, select Properties,
and then select the Tools tab. Under Error checking click
Check.
Drive not found (identified).
Cause
Solution
Cable could be loose.
Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the Solving Hardware
Installation Problems on page 169 section. If the system still
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup
utility and try adding a POST delay under Advanced >
Power-On Options.
The device is attached to a SATA port that has been hidden
in Computer Setup.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Drive responds slowly immediately after power-up.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
Solving Hard Drive Problems 153
Nonsystem disk/NTLDR missing message.
Cause
Solution
The system is trying to start from the hard drive but the hard
drive may have been damaged.
1.
Perform Drive Protection System (DPS) testing in
system ROM.
System files missing or not properly installed.
1.
Insert bootable media and restart the computer.
2.
Boot to the windows installation media and select the
recovery option. If only a restore kit is available, then
select the File Backup Program option, and then
restore the system.
3.
Install system files for the appropriate operating system.
Hard drive boot has been disabled in Computer Setup.
Run the Computer Setup utility and enable the hard drive
entry in the Storage > Boot Order list.
Bootable hard drive is not attached as first in a multi-hard
drive configuration.
If attempting to boot from a hard drive, ensure it is attached
to the system board dark blue SATA connector.
Bootable hard drive is not listed first in the Boot Order.
Run the Computer Setup utility and select Storage > Boot
Order and ensure the bootable hard drive is listed
immediately under the Hard Drive entry.
Computer will not boot from hard drive.
Cause
Solution
The device is attached to a SATA port that has been hidden
in Computer Setup.
1.
Check SATA cable connections.
2.
Run the Computer Setup utility and ensure Device
Available is selected for the device's SATA port in
Security > Device Security.
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Hard Drive's “Emulation Type” is set to “None.” (some
models)
Run the Computer Setup utility and change the “Emulation
Type” to “Hard Disk” in the device's details under Storage >
Device Configuration.
Hard drive is damaged.
Observe if the front panel Power LED is blinking RED and if
any beeps are heard. See Appendix A, POST Error
Messages on page 128 to determine possible causes for the
blinking red and beep codes.
See the Worldwide Limited Warranty for terms and
conditions.
154 Appendix D Troubleshooting Without Diagnostics
Computer seems to be locked up.
Cause
Solution
Program in use has stopped responding to commands.
1.
Use the task manager to close programs that do not
respond.
2.
Attempt the normal Windows “Shut Down” procedure. If
this fails, press the power button for four or more
seconds to turn off the power. To restart the computer,
press the power button again.
Solving Hard Drive Problems 155
Solving Media Card Reader Problems
Table D-4 Solving Media Card Reader Problems
Media card will not work in a digital camera after formatting it in Windows.
Cause
Solution
By default, Windows will format any media card with a
capacity greater than 32MB with the FAT32 format. Some
digital cameras use the FAT (FAT16 & FAT12) format and
can not operate with a FAT32 formatted card.
Either format the media card in the digital camera or select
FAT file system to format the media card in a computer with
Windows.
A write-protected or locked error occurs when attempting to write to the media card.
Cause
Solution
Media card is locked. Locking the media card is a safety
feature that prevents writing to and deleting from an SD/
Memory Stick/PRO card.
If using an SD card, make sure that the lock tab located on
the right of the SD card is not in the locked position. If using
a Memory Stick/PRO card, make sure that the lock tab
located on the bottom of the Memory Stick/PRO card is not
in the locked position.
Can not write to the media card.
Cause
Solution
The media card is a read-only memory (ROM) card.
Check the manufacturer’s documentation included with your
card to see if it writable. Refer to the previous section for a
list of compatible cards.
Media card is locked. Locking the media card is a safety
feature that prevents writing to and deleting from an SD/
Memory Stick/PRO card.
If using an SD card, make sure that the lock tab located on
the right of the SD card is not in the locked position. If using
a Memory Stick/PRO card, make sure that the lock tab
located on the bottom of the Memory Stick/PRO card is not
in the locked position.
Unable to access data on the media card after inserting it into a slot.
Cause
Solution
The media card is not inserted properly, is inserted in the
wrong slot, or is not supported.
Ensure that the card is inserted properly with the gold
contact on the correct side. The green LED will light if
inserted properly.
156 Appendix D Troubleshooting Without Diagnostics
Do not know how to remove a media card correctly.
Cause
Solution
The computer’s software is used to safely eject the card.
In Windows 7, click Start, select Computer, right-click on the
corresponding drive icon, and then select Eject. Pull the card
out of the slot.
In Windows 8, on the Start screen, type e, and then click File
Explorer from the list of applications. Expand Computer,
right-click on the corresponding drive icon, and then select
Eject. Pull the card out of the slot.
NOTE: Never remove the card when the green LED is
flashing
After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized
by the computer.
Cause
Solution
The operating system needs time to recognize the device if
the reader was just installed into the computer and you are
turning the PC on for the first time.
Wait a few seconds so that the operating system can
recognize the reader and the available ports, and then
recognize the media inserted in the reader.
After inserting a media card in the reader, the computer attempts to boot from the media card.
Cause
Solution
The inserted media card has boot capability.
1.
If you do not want to boot from the media card, remove
it during boot or do not select the option to boot from the
inserted media card during the boot process.
2.
During POST (Power On Self-Test), press F9 to modify
the boot menu.
3.
Change the boot sequence in F10 Computer Setup.
Solving Media Card Reader Problems 157
Solving Display Problems
If you encounter display problems, see the documentation that came with the monitor and to the
common causes and solutions listed in the following table.
Table D-5 Solving Display Problems
Blank screen (no video).
Cause
Solution
Monitor is not turned on and the monitor light is not on.
Turn on the monitor and check that the monitor light is on.
Bad monitor.
Try a different monitor.
The cable connections are not correct.
Check the cable connection from the monitor to the computer
and to the electrical outlet.
You may have a screen blanking utility installed or energy
saver features are enabled.
Press any key or click the mouse button and type your
password (if set).
System ROM is corrupted; system is running in Boot Block
Emergency Recovery Mode (indicated by eight beeps).
Reflash the system ROM with the latest BIOS image.
You are using a fixed-sync monitor and it will not sync at the
resolution chosen.
Be sure that the monitor can accept the same horizontal
scan rate as the resolution chosen.
Computer is in Sleep state.
Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state,
do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Monitor cable is plugged into the wrong connector.
Systems may have a monitor connection on both the
motherboard or an add-in card. Try moving the monitor
connection to a different connector on the back of the
computer
Monitor settings in the computer are not compatible with the
monitor.
1.
In Control Panel, select Category from the View by list,
then under Appearance and Personalization, select
Adjust screen resolution.
To access Control Panel in Windows 7, click Start, and
then select Control Panel.
To access Control Panel in Windows 8, from the Start
screen, type c, and then select Control Panel from the
list of applications.
2.
Monitor is configured to use an input that is not active.
158 Appendix D Troubleshooting Without Diagnostics
Expand the Resolution box, and then use the sliding
control to reset the resolution.
Use the monitor's on-screen menu controls to select the
input that is being driven by the system. Refer to the
monitor's user documentation for more information on the onscreen controls and settings.
Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and
the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Pre-video memory error.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty
module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and
the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Pre-video graphics error.
For systems with a graphics card:
1.
Reseat the graphics card (if applicable). Power on the
system.
2.
Replace the graphics card (if applicable).
3.
Replace the system board.
For systems with integrated graphics, replace the system
board.
Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and
the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
System board failure (ROM detected failure prior to video).
Replace the system board.
Monitor does not function properly when used with energy saver features.
Cause
Solution
Monitor without energy saver capabilities is being used with
energy saver features enabled.
Disable monitor energy saver feature.
Dim characters.
Cause
Solution
The brightness and contrast controls are not set properly.
Adjust the monitor brightness and contrast controls.
Cables are not properly connected.
Check that the graphics cable is securely connected to the
graphics card (if applicable) or video connector and the
monitor.
Solving Display Problems 159
Blurry video or requested resolution cannot be set.
Cause
Solution
If the graphics controller was upgraded, the correct graphics
drivers may not be loaded.
Install the video drivers included in the upgrade kit.
Monitor is not capable of displaying requested resolution.
Change requested resolution.
Graphics card is bad.
Replace the graphics card.
The picture is broken up, rolls, jitters, or flashes.
Cause
Solution
The monitor connections may be incomplete or the monitor
may be incorrectly adjusted.
1.
Be sure the monitor cable is securely connected to the
computer.
2.
In a two-monitor system or if another monitor is in close
proximity, be sure the monitors are not interfering with
each other’s electromagnetic field by moving them
apart.
3.
Fluorescent lights or fans may be too close to the
monitor.
Monitor needs to be degaussed.
Degauss the monitor. Refer to the documentation that came
with the monitor for instructions.
Image is not centered.
Cause
Solution
Position may need adjustment.
Press the monitor's Menu button to access the OSD menu.
Select ImageControl/ Horizontal Position or Vertical
Position to adjust the horizontal or vertical position of the
image.
“No Connection, Check Signal Cable” displays on screen.
Cause
Solution
Monitor video cable is disconnected.
Connect the video cable between the monitor and computer.
CAUTION: Ensure that the computer power is off while
connecting the video cable.
160 Appendix D Troubleshooting Without Diagnostics
“Out of Range” displays on screen.
Cause
Solution
Video resolution and refresh rate are set higher than what
the monitor supports.
Restart the computer and enter Safe Mode. Change the
settings to a supported setting then restart the computer so
that the new settings take effect.
To enter Safe Mode in Windows 7:
1.
Restart the computer.
2.
Press and hold the F8 key as your computer restarts,
before the Windows logo appears. If the Windows logo
appears, you must restart the computer and try again.
3.
On the Advanced Boot Options screen, use the arrow
keys to highlight the safe mode option you want, and
then press Enter.
4.
Log on to your computer with a user account that has
administrator rights.
When your computer is in safe mode, Safe Mode
displays in the corners of your monitor. To exit safe
mode, restart your computer and let Windows start
normally.
To enter Safe Mode in Windows 8:
1.
Press the Windows logo + l to open the Settings charm.
2.
Select Change PC Settings, select General, and then
under Advanced startup, click Restart now.
3.
Select Troubleshoot, select Advanced options, select
Startup Settings, and then click Restart.
4.
Use the function keys or number keys to select the safe
mode option you want.
When your computer is in safe mode, Safe Mode
displays in the corners of your monitor. To exit safe
mode, restart your computer and let Windows start
normally.
High pitched noise coming from inside a flat panel monitor.
Cause
Solution
Brightness and/or contrast settings are too high.
Lower brightness and/or contrast settings.
Solving Display Problems 161
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to
center the picture on the screen (flat panel monitors using an analog VGA input connection only).
Cause
Solution
Flat panel monitor’s internal digital conversion circuits may
be unable to correctly interpret the output synchronization of
the graphics card.
1.
Select the monitor’s Auto-Adjustment option in the
monitor’s on-screen display menu.
2.
Manually synchronize the Clock and Clock Phase onscreen display functions. To download a SoftPaq that
will assist you with the synchronization, go to the
following Web site, select the appropriate monitor, and
download either SP32347 or SP32202:
http://www.hp.com/support
1.
Reseat the graphics card.
2.
Replace the graphics card.
Graphics card is not seated properly or is bad (some
models).
Certain typed symbols do not appear correct.
Cause
Solution
The font you are using does not support that particular
symbol.
Use the Character Map to locate and select the appropriate
symbol. You can copy the symbol from the Character Map
into a document.
In Windows 7, click Start, select All Programs, select
Accessories, select System Tools, and then select
Character Map.
In Windows 8, on the Start screen, type ch, and then select
Character Map from the list of applications.
162 Appendix D Troubleshooting Without Diagnostics
Solving Audio Problems
If the computer has audio features and you encounter audio problems, see the common causes and
solutions listed in the following table.
Table D-6 Solving Audio Problems
Sound cuts in and out.
Cause
Solution
Processor resources are being used by other open
applications.
Shut down all open processor-intensive applications.
Sound does not come out of the speaker or headphones.
Cause
Solution
Software volume control is turned down or muted.
Double-click the Speaker icon on the taskbar, then make
sure that Mute is not selected and use the volume slider to
adjust the volume.
NOTE: In Windows 8, the taskbar is available at the bottom
of the Desktop screen.
Audio is hidden in Computer Setup.
Enable the audio in Computer Setup: Security >
Device Security > System Audio.
The external speakers are not turned on.
Turn on the external speakers.
The audio device may be connected to the wrong jack.
Ensure that the device is connected to the correct jack on the
computer. The rear audio jack output is the green receptacle.
The speakers should be plugged into the line-out jack and
the headphones should be plugged into the headphone jack.
External speakers plugged into the wrong audio jack on a
recently installed sound card.
See the sound card documentation for proper speaker
connection. The rear audio jack output is the green
receptacle.
Headphones or devices connected to the line-out connector
mute the internal speaker.
Turn on and use headphones or external speakers, if
connected, or disconnect headphones or external speakers.
Computer is in Sleep state.
Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state,
do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Internal speaker is disabled in Computer Setup.
Enable the internal speaker in Computer Setup. Select
Advanced > Device Options > Internal Speaker.
The application is set to use a different audio device than
speakers.
Some graphics cards support audio over the DisplayPort
connection (if applicable), so multiple audio devices may be
listed in Device Manager. Make sure the correct device is
being used.
To access Device Manager in Windows 7, click Start, select
Control Panel, and then select Device Manager.
To access Device Manager in Windows 8, from the Start
screen, type c, select Control Panel from the list of
applications, and then select Device Manager.
Solving Audio Problems 163
Table D-6 Solving Audio Problems (continued)
Sound does not come out of the speaker or headphones.
Cause
Solution
Some applications can select which audio output device is
used.
Make sure the application has selected the correct audio
device.
The operating system controls may be set to use a different
audio device as the default output device than what is
expected.
Set the operating system to use the correct audio device.
Sound from headphones is not clear or muffled.
Cause
Solution
Headphones are plugged into the rear audio output
connector. The rear audio output connector is for powered
audio devices and is not designed for headphone use.
Plug the headphones into the headphone connector on the
front of the computer.
Computer appears to be locked up while recording audio.
Cause
Solution
The hard disk may be full.
Before recording, make sure there is enough free space on
the hard disk. You can also try recording the audio file in a
compressed format.
Line-in jack is not functioning properly.
Cause
Solution
Jack has been reconfigured in the audio driver or application
software.
In the audio driver or application software, reconfigure the
jack or set the jack to its default value.
There is no sound or sound volume is too low.
Cause
Solution
The application is set to use a different audio device than
speakers.
Some graphics cards support audio over the DisplayPort
connection (if applicable), so multiple audio devices may be
listed in Device Manager. Make sure the correct device is
being used.
To access Device Manager in Windows 7, click Start, select
Control Panel, and then select Device Manager.
To access Device Manager in Windows 8, from the Start
screen, type c, select Control Panel from the list of
applications, and then select Device Manager.
164 Appendix D Troubleshooting Without Diagnostics
Table D-6 Solving Audio Problems (continued)
There is no sound or sound volume is too low.
Cause
Solution
Some applications can select which audio output device is
used.
Make sure the application has selected the correct audio
device.
The operating system controls may be set to use a different
audio device as the default output device than what is
expected.
Set the operating system to use the correct audio device.
Solving Printer Problems
If you encounter printer problems, see the documentation that came with the printer and to the
common causes and solutions listed in the following table.
Table D-7 Solving Printer Problems
Printer will not print.
Cause
Solution
Printer is not turned on and online.
Turn the printer on and make sure it is online.
The correct printer drivers for the application are not
installed.
1.
Install the correct printer driver for the application.
2.
Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where [printer port] is the address of the printer being
used. If the printer works, reload the printer driver.
To run MS-DOS commands, press the Windows key + r, type
cmd in the Open box, and then click OK.
If you are on a network, you may not have made the
connection to the printer.
Make the proper network connections to the printer.
Printer may have failed.
Run printer self-test.
Printer will not turn on.
Cause
Solution
The cables may not be connected properly.
Reconnect all cables and check the power cord and
electrical outlet.
Printer prints garbled information.
Cause
Solution
The correct printer driver for the application is not installed.
Install the correct printer driver for the application.
Solving Printer Problems 165
Table D-7 Solving Printer Problems (continued)
Printer prints garbled information.
Cause
Solution
The cables may not be connected properly.
Reconnect all cables.
Printer memory may be overloaded.
Reset the printer by turning it off for one minute, then turn it
back on.
Printer will not print.
Cause
Solution
The printer may be out of paper.
Check the paper tray and refill it if it is empty.
166 Appendix D Troubleshooting Without Diagnostics
Solving Keyboard and Mouse Problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment
and to the common causes and solutions listed in the following table.
Table D-8 Solving Keyboard Problems
A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/
keyboard, or no function of mouse/keyboard and external drive.
Cause
Solution
If your computer is equipped with USB 3.0 ports, connected
USB 3.0 devices can interfere with the wireless keyboard
USB receiver.
Connect the wireless keyboard USB receiver to a USB 2.0
port that is separated from ports with USB 3.0 devices. If you
still experience interference, you may have to place the
connectors farther apart using an external USB hub.
Keyboard commands and typing are not recognized by the computer.
Cause
Solution
Keyboard connector is not properly connected.
Shut down the computer, reconnect the keyboard to the back
of the computer, and then restart the computer.
Program in use has stopped responding to commands.
Shut down your computer using the mouse and then restart
the computer.
Keyboard needs repairs.
See the Worldwide Limited Warranty for terms and
conditions.
Computer is in Sleep state.
Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep date,
do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Cursor will not move using the arrow keys on the keypad.
Cause
Solution
The Num Lock key is on.
Press the Num Lock key. The Num Lock light should be off if
you want to use the arrow keys on the keypad. You can
disable or enable the Num Lock key in Computer Setup at
Advanced > Device Options.
Solving Keyboard and Mouse Problems 167
Table D-9 Solving Mouse Problems
Mouse does not respond to movement or is too slow.
Cause
Solution
Mouse connector is not properly plugged into the back of the
computer.
Shut down the computer using the keyboard.
Windows 7:
1.
Press the Ctrl and Esc keys at the same time (or press
the Windows logo key) to display the Start menu.
2.
Use the arrow keys to select Shut Down and then
press Enter.
3.
After the shutdown is complete, plug the mouse
connector into the back of the computer (or the
keyboard) and restart.
Windows 8:
1.
Press the Windows logo + l to open the Settings charm.
2.
Use the arrow keys to select Power, and then press
Enter.
3.
Use the arrow keys to select Shut Down, and then
press Enter.
4.
After the shutdown is complete, plug the mouse
connector into the back of the computer (or the
keyboard) and restart.
Program in use has stopped responding to commands.
Shut down the computer using the keyboard then restart the
computer.
Mouse may need cleaning.
Remove the roller ball cover on the mouse and clean the
internal components.
Mouse may need repair.
See the Worldwide Limited Warranty for terms and
conditions.
Computer is in Sleep state.
Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state,
do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause
Solution
Mouse roller ball or the rotating encoder shafts that make
contact with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and
clean the internal components with a mouse cleaning kit
available from most computer stores.
168 Appendix D Troubleshooting Without Diagnostics
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an additional
drive or expansion card. If you install a plug and play device, Windows automatically recognizes the
device and configures the computer. If you install a non-plug and play device, you must reconfigure
the computer after completing installation of the new hardware. In Windows, use the Add Hardware
Wizard and follow the instructions that appear on the screen.
To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
Table D-10 Solving Hardware Installation Problems
A new device is not recognized as part of the system.
Cause
Solution
Device is not seated or connected properly.
Ensure that the device is properly and securely connected
and that pins in the connector are not bent down.
Cable(s) of new external device are loose or power cables
are unplugged.
Ensure that all cables are properly and securely connected
and that pins in the cable or connector are not bent down.
Power switch of new external device is not turned on.
Turn off the computer, turn on the external device, then turn
on the computer to integrate the device with the computer
system.
When the system advised you of changes to the
configuration, you did not accept them.
Reboot the computer and follow the instructions for
accepting the changes.
A plug and play board may not automatically configure when
added if the default configuration conflicts with other devices.
Use Windows Device Manager to deselect the automatic
settings for the board and choose a basic configuration that
does not cause a resource conflict. You can also use
Computer Setup to reconfigure or disable devices to resolve
the resource conflict.
To access Device Manager in Windows 7, click Start, select
Control Panel, and then select Device Manager.
To access Device Manager in Windows 8, from the Start
screen, type c, select Control Panel from the list of
applications, and then select Device Manager.
USB ports on the computer are disabled in Computer Setup.
Run the Computer Setup utility and ensure that Device
available is selected for appropriate USB ports under
Security > USB Security.
Solving Hardware Installation Problems 169
Computer will not start.
Cause
Solution
Wrong memory modules were used in the upgrade or
memory modules were installed in the wrong location.
1.
Review the documentation that came with the system to
determine if you are using the correct memory modules
and to verify the proper installation.
NOTE: DIMM1 or XMM1 must always be installed. On
all computers except the USDT, DIMM1 must be
installed before DIMM2, and DIMM3 must be installed
before DIMM4.
2.
Observe the beeps and LED lights on the front of the
computer. Beeps and flashing LEDs are codes for
specific problems.
3.
If you still cannot resolve the issue, contact Customer
Support.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps
five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Memory is installed incorrectly or is bad.
CAUTION: To avoid damage to the DIMMs or the system
board, you must unplug the computer power cord before
attempting to reseat, install, or remove a DIMM module.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty
module.
NOTE: DIMM1 or XMM1 must always be installed. On
all computers except the USDT, DIMM1 must be
installed before DIMM2, and DIMM3 must be installed
before DIMM4
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six
times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Graphics card (some models) is not seated properly or is
bad, or system board is bad.
For systems with a graphics card:
1.
Reseat the graphics card. Power on the system.
2.
Replace the graphics card.
3.
Replace the system board.
For systems with integrated graphics, replace the system
board.
170 Appendix D Troubleshooting Without Diagnostics
Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten
times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Bad option card.
1.
Check each option card by removing the cards one at
time (if multiple cards), then power on the system to see
if fault goes away.
2.
Once bad card is identified, remove and replace bad
option card.
3.
Replace the system board.
Solving Network Problems
Some common causes and solutions for network problems are listed in the following table. These
guidelines do not discuss the process of debugging the network cabling.
Table D-11 Solving Network Problems
Wake-on-LAN feature is not functioning.
Cause
Solution
S5 Maximum Power Saving feature is enabled.
Disable the S5 Maximum Power Saving option in Computer
Setup. Select Power > Hardware Power Management > S5
Maximum Power Savings.
S5 Wake on LAN is disabled (some models).
Enable the S5 Wake on LAN option in Computer Setup.
Select Advanced > Device Options > S5 Wake on LAN.
Wake-on-LAN is not enabled.
To enable Wake-on-LAN in Windows 7:
1.
Select Start > Control Panel > Network and Sharing
Center.
2.
Under Tasks, select Manage network connections.
3.
Click Local Area Connection.
4.
Click the Properties button.
5.
Click the Configure button.
6.
Click the Power Management tab, then select Allow
this device to wake the computer.
To enable Wake-on-LAN in Windows 8:
1.
From the Start screen, type c, and then select Control
Panel from the list of applications.
2.
Select Network and Sharing Center, and then click the
Ethernet link next to the connection.
3.
Click the Properties button.
4.
Click the Configure button.
5.
Click the Power Management tab, then enable the
appropriate Wake-on LAN option.
Solving Network Problems 171
Network driver does not detect network controller.
Cause
Solution
Network controller is disabled.
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system
using Device Manager.
To access Device Manager in Windows 7, click Start,
select Control Panel, and then select Device
Manager.
To access Device Manager in Windows 8, from the
Start screen, type c, select Control Panel from the list
of applications, and then select Device Manager.
Incorrect network driver.
Check the network controller documentation for the correct
driver or obtain the latest driver from the manufacturer’s Web
site.
Network status link light never flashes.
NOTE: The network status light is supposed to flash when there is network activity.
Cause
Solution
No active network is detected.
Check cabling and network equipment for proper connection.
Network controller is not set up properly.
Check for the device status within Windows, such as Device
Manager for driver load and the Network Connections applet
within Windows for link status.
To access Device Manager in Windows 7, click Start, select
Control Panel, and then select Device Manager.
To access Device Manager in Windows 8, from the Start
screen, type c, select Control Panel from the list of
applications, and then select Device Manager.
Network controller is disabled.
1.
Run Computer Setup and enable network controller.
2.
Enable the network controller in the operating system
using Device Manager.
To access Device Manager in Windows 7, click Start,
select Control Panel, and then select Device
Manager.
To access Device Manager in Windows 8, from the
Start screen, type c, select Control Panel from the list
of applications, and then select Device Manager.
Network driver is not properly loaded.
Reinstall network drivers.
System cannot autosense the network.
Disable auto-sensing capabilities and force the system into
the correct operating mode.
172 Appendix D Troubleshooting Without Diagnostics
Diagnostics reports a failure.
Cause
Solution
The cable is not securely connected.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
The cable is attached to the incorrect connector.
Ensure that the cable is attached to the correct connector.
There is a problem with the cable or a device at the other
end of the cable.
Ensure that the cable and device at the other end are
operating correctly.
Network controller interrupt is shared with an expansion
board.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
The network controller is defective.
Contact an authorized service provider.
Diagnostics passes, but the computer does not communicate with the network.
Cause
Solution
Network drivers are not loaded, or driver parameters do not
match current configuration.
Make sure the network drivers are loaded and that the driver
parameters match the configuration of the network controller.
Make sure the correct network client and protocol is installed.
The network controller is not configured for this computer.
Select the Network and Sharing Center icon in the Control
Panel and configure the network controller.
To access Control Panel in Windows 7, click Start, and then
select Control Panel.
To access Control Panel in Windows 8, from the Start
screen, type c, and then select Control Panel.
Network controller stopped working when an expansion board was added to the computer.
Cause
Solution
Network controller interrupt is shared with an expansion
board.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
The network controller requires drivers.
Verify that the drivers were not accidentally deleted when the
drivers for a new expansion board were installed.
The expansion board installed is a network card (NIC) and
conflicts with the embedded NIC.
Under the Computer Setup Advanced menu, change the
resource settings for the board.
Network controller stops working without apparent cause.
Cause
Solution
The files containing the network drivers are corrupted.
Reinstall the network drivers using the Recovery Disc Set in
Windows 7 or Windows recovery tools in Windows 8.
If necessary, download the softpaq from the web (from a
different computer).
Solving Network Problems 173
Table D-11 Solving Network Problems (continued)
Network controller stops working without apparent cause.
Cause
Solution
The cable is not securely connected.
Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
The network controller is defective.
Contact an authorized service provider.
New network card will not boot.
Cause
Solution
New network card may be defective or may not meet
industry-standard specifications.
Install a working, industry-standard NIC, or change the boot
sequence to boot from another source.
Cannot connect to network server when attempting Remote System Installation.
Cause
Solution
The network controller is not configured properly.
Verify Network Connectivity, that a DHCP Server is present,
and that the Remote System Installation Server contains the
NIC drivers for your NIC.
System setup utility reports unprogrammed EEPROM.
Cause
Solution
Unprogrammed EEPROM.
Contact an authorized service provider.
Solving Memory Problems
If you encounter memory problems, some common causes and solutions are listed in the following
table.
CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending
on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you
must unplug the computer power cord before attempting to reseat, install, or remove a memory
module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC
memory. Otherwise, the computer will not boot the operating system.
NOTE: The memory count will be affected by configurations with the Management Engine (ME)
enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dualchannel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), thirdparty data storage, and other management functions.
174 Appendix D Troubleshooting Without Diagnostics
Table D-12 Solving Memory Problems
System will not boot or does not function properly after installing additional memory modules.
Cause
Solution
A memory module is not installed in the DIMM1 or XMM1
socket.
Ensure that a memory module is installed in the DIMM1 or
XMM1 socket on the system board. This socket must be
populated with a memory module.
Memory module is not the correct type or speed grade for
the system or the new memory module is not seated
properly.
Replace module with the correct industry-standard device for
the computer. On some models, ECC and non-ECC memory
modules cannot be mixed.
Out of memory error.
Cause
Solution
You have run out of memory to run the application.
Check the application documentation to determine the
memory requirements.
Memory count during POST is wrong.
Cause
Solution
The memory modules may not be installed correctly.
Check that the memory modules have been installed
correctly and that proper modules are used.
Integrated graphics may use system memory.
No action required.
Insufficient memory error during operation.
Cause
Solution
Too many Terminate and Stay Resident programs (TSRs)
are installed.
Delete any TSRs that you do not need.
You have run out of memory for the application.
Check the memory requirements for the application or add
more memory to the computer.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps
five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause
Solution
Memory is installed incorrectly or is bad.
1.
Reseat DIMMs. Power on the system.
2.
Replace DIMMs one at a time to isolate the faulty
module.
3.
Replace third-party memory with HP memory.
4.
Replace the system board.
Solving Memory Problems 175
Solving Processor Problems
If you encounter processor problems, common causes and solutions are listed in the following table.
Table D-13 Solving Processor Problems
Poor performance is experienced.
Cause
Solution
Processor is hot.
1.
Make sure the airflow to the computer is not blocked.
2.
Make sure the fans are connected and working properly
(some fans only operate when needed).
3.
Make sure the processor heat sink is installed properly.
Power LED flashes Red three times, once every second, followed by a two second pause.
Cause
Solution
Processor is not seated properly or not installed.
1.
Check to see that the processor is present.
2.
Reseat the processor.
Power LED flashes Red eleven times, once every second, followed by a two second pause.
Cause
Solution
The current processor does not support a feature previously
enabled on this system.
1.
Install a TXT (Trusted Execution Technology) capable
processor.
2.
Disable TXT in the Computer Setup (F10) utility.
3.
Reinstall the original processor.
Solving CD-ROM and DVD Problems
If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the
following table or to the documentation that came with the optional device.
Table D-14 Solving CD-ROM and DVD Problems
System will not boot from CD-ROM or DVD drive.
Cause
Solution
The device is attached to a SATA port that has been hidden
in the Computer Setup utility.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Removable Media Boot is disabled in the Computer Setup
utility.
Run the Computer Setup utility and enable booting to
removable media in Storage > Storage Options. Ensure
CD-ROM is enabled in Storage > Boot Order.
176 Appendix D Troubleshooting Without Diagnostics
Table D-14 Solving CD-ROM and DVD Problems (continued)
System will not boot from CD-ROM or DVD drive.
Cause
Solution
Network Boot is enabled in Computer Setup.
Run the Computer Setup utility and disable Network Boot in
Security > Network Boot.
Non-bootable CD in drive.
Try a bootable CD in the drive.
Boot order not correct.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Drive not found (identified).
Cause
Solution
Cable could be loose.
Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the Solving Hardware
Installation Problems on page 169 section. If the system still
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup
utility and try adding a POST delay under Advanced >
Power-On Options.
The device is attached to a SATA port that has been hidden
in Computer Setup.
Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.
Drive responds slowly immediately after power-up.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
CD-ROM or DVD devices are not detected or driver is not loaded.
Cause
Solution
Drive is not connected properly or not properly configured.
See the documentation that came with the optional device.
Movie will not play in the DVD drive.
Cause
Solution
Movie may be regionalized for a different country.
See the documentation that came with the DVD drive.
Decoder software is not installed.
Install decoder software.
Damaged media.
Replace media.
Movie rating locked out by parental lock.
Use DVD software to remove parental lock.
Media installed upside down.
Reinstall media.
Solving CD-ROM and DVD Problems 177
Cannot eject compact disc (tray-load unit).
Cause
Solution
Disc not properly seated in the drive.
Turn off the computer and insert a thin metal rod into the
emergency eject hole and push firmly. Slowly pull the tray
out from the drive until the tray is fully extended, then remove
the disc.
CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.
Cause
Solution
Media is corrupt.
Try different media to confirm whether media is valid.
Media has been inserted upside down.
Re-insert the media with the label facing up.
The DVD-ROM drive takes longer to start because it has to
determine the type of media played, such as audio or video.
Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media being played. If the disc still
does not start, read the other solutions listed for this topic.
CD or DVD disc is dirty.
Clean CD or DVD with a CD cleaning kit, available from most
computer stores.
Windows does not detect the CD-ROM or DVD-ROM drive.
1.
Use Device Manager to remove or uninstall the device.
To access Device Manager in Windows 7, click Start,
select Control Panel, and then select Device
Manager.
To access Device Manager in Windows 8, from the
Start screen, type c, select Control Panel from the list
of applications, and then select Device Manager.
2.
Restart the computer and let Windows detect the CD or
DVD driver.
Recording or copying CDs is difficult or impossible.
Cause
Solution
Wrong or poor quality media type.
1.
Try using a slower speed when recording.
2.
Verify that you are using the correct media for the drive.
3.
Try a different brand of media. Quality varies widely
between manufacturers.
178 Appendix D Troubleshooting Without Diagnostics
Solving USB Flash Drive Problems
If you encounter USB flash drive problems, common causes and solutions are listed in the following
table.
Table D-15 Solving USB Flash Drive Problems
USB flash drive is not seen as a drive letter in Windows.
Cause
Solution
The drive letter after the last physical drive is not available.
Change the default drive letter for the flash drive in Windows.
USB flash drive not found (identified).
Cause
Solution
The device is attached to a USB port that has been hidden in
Computer Setup.
Run the Computer Setup utility and enable USB ports in
Security > USB Security.
The device was not properly seated before power-up.
Ensure the device is fully inserted into the USB port before
applying power to the system
System will not boot from USB flash drive.
Cause
Solution
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.
Removable Media Boot is disabled in the Computer Setup
utility.
Run the Computer Setup utility and enable booting to
removable media in Storage > Storage Options. Ensure
USB is enabled in Storage > Boot Order.
The computer boots to DOS after making a bootable flash drive.
Cause
Solution
Flash drive is bootable.
Install the flash drive only after the operating system boots.
Flash drive is defective.
Try a different flash drive.
Solving USB Flash Drive Problems 179
Solving Front Panel Component Problems
If you encounter problems with devices connected to the front panel, refer to the common causes and
solutions listed in the following table.
A USB device, headphone, or microphone is not recognized by the computer.
Cause
Solution
Device is not properly connected.
1.
Turn off the computer.
2.
Reconnect the device to the front of the computer and
restart the computer.
The device does not have power.
If the USB device requires AC power, be sure one end is
connected to the device and one end is connected to a live
outlet.
The correct device driver is not installed.
1.
Install the correct driver for the device.
2.
You might need to reboot the computer.
1.
If possible, replace the cable.
2.
Restart the computer.
1.
Replace the device.
2.
Restart the computer.
The cable from the device to the computer does not work.
The device is not working.
USB ports on the computer are disabled in Computer Setup.
Run the Computer Setup utility and ensure that the USB
ports are set to Enabled in Security > USB Security.
Solving Internet Access Problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause
Solution
Internet Service Provider (ISP) account is not set up
properly.
Verify Internet settings or contact your ISP for assistance.
Web browser is not set up properly.
Verify that the Web browser is installed and set up to work
with your ISP.
Cable/DSL modem is not plugged in.
Plug in cable/DSL modem. You should see a “power” LED
light on the front of the cable/DSL modem.
Cable/DSL service is not available or has been interrupted
due to bad weather.
Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the “cable” LED
light on the front of the cable/DSL modem will be on.)
The CAT5 UTP cable is disconnected.
Connect the CAT5 UTP cable between the cable modem
and the computers’s RJ-45 connector. (If the connection is
good, the “PC” LED light on the front of the cable/DSL
modem will be on.)
180 Appendix D Troubleshooting Without Diagnostics
Unable to connect to the Internet.
Cause
Solution
IP address is not configured properly.
Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of
information that a Web server can store temporarily with the
Web browser. This is useful for having the browser
remember some specific information that the Web server can
later retrieve.)
Windows 7:
1.
Select Start > Control Panel.
2.
Click Internet Options.
3.
In the Browsing history section on the General tab,
click the Delete button.
4.
Select the Cookies check box and click the Delete
button.
Windows 8:
1.
From the Start screen, type c, and then select Control
Panel from the list of applications..
2.
Click Internet Options.
3.
In the Browsing history section on the General tab,
click the Delete button.
4.
Select the Cookies check box and click the Delete
button.
Cannot automatically launch Internet programs.
Cause
Solution
You must log on to your ISP before some programs will start.
Log on to your ISP and launch the desired program.
Solving Internet Access Problems 181
Solving Software Problems
Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause
Solution
ROM issue - POST error has occurred.
Observe the beeps and LED lights on the front of the
computer. See Appendix A, POST Error Messages
on page 128 to determine possible causes.
See the Worldwide Limited Warranty for terms and
conditions.
182 Appendix D Troubleshooting Without Diagnostics
Computer will not continue after HP logo screen displays.
Cause
Solution
System files may be damaged.
In Windows 7, use recovery media to scan hard drive for
errors, or use Windows Startup Repair to fix problems that
might prevent Windows from starting correctly. Windows
Startup Repair is one of the recovery tools in the System
Recovery Options menu. You can also create a system
repair disc that contains the System Recovery Options
menu. If the problem is severe enough that Startup Repair
doesn't start on its own and you can't access the System
Recovery Options menu on your computer's hard disk, you
can get to the menu and start Startup Repair by using the
Windows installation disc or a system repair disc that you
created earlier.
In Windows 8, use Automatic Repair to fix problems that
might prevent Windows from starting correctly.
To access Automatic Repair:
1.
Press the Windows logo + l to open the Settings charm.
2.
Select Change PC Settings, select General, and then
under Advanced startup, click Restart now.
3.
Select Troubleshoot, select Advanced options, and
then select Automatic Repair.
Windows starts Automatic Repair.
4.
Select the account to use to begin Automatic Repair,
and type the password for the account.
Windows diagnoses the computer and attempts the
repair it.
“Illegal Operation has Occurred” error message is displayed.
Cause
Solution
Software being used is not Microsoft-certified for your
version of Windows.
Verify that the software is certified by Microsoft for your
version of Windows (see program packaging for this
information).
Configuration files are corrupt.
If possible, save all data, close all programs, and restart the
computer.
Solving Software Problems 183
Contacting Customer Support
For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,
visit http://www.hp.com.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service,
remember to provide the setup and power-on passwords if they are set.
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical
assistance.
184 Appendix D Troubleshooting Without Diagnostics
E
HP PC Hardware Diagnostics
Use the UEFI-based hardware diagnostic solution that HP includes on all products to diagnose
hardware issues. You can use this tool even if the computer will not boot to the operating system.
This tool also works with components not diagnosed in HPSA.
Why run HP PC Hardware Diagnostics
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and
expedite the support process when issues are found. The tools save time by pinpointing the
component that needs to be replaced.
●
Isolate true hardware failures: The diagnostics run outside of the operating system so they
effectively isolate hardware failures from issues that may be caused by the operating system or
other software components.
●
Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID
is generated. This ID can then be provided to the call agent, who will either schedule support or
provide replacement parts.
Why run HP PC Hardware Diagnostics 185
How to access and run HP PC Hardware Diagnostics
You can run the diagnostics from one of three places, depending on your preference and the health
of the computer.
1.
Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears.
2.
Press F2 or select Diagnostics (F2).
Pressing F2 signals the system to search for the diagnostics in the following locations:
a.
A connected USB drive (to download the diagnostics tools to a USB drive, see the
instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 187)
b.
The hard disk drive
c.
A core set of diagnostics in the BIOS (for memory and hard disk drive) that are accessible
only if the USB or hard disk drive versions are not detected
186 Appendix E HP PC Hardware Diagnostics
Downloading HP PC Hardware Diagnostics to a USB
device
1.
Go to http://www.hp.com.
2.
Click the Support & Drivers link.
3.
Select the Drivers & Software tab.
4.
Enter the product name in the text box and click Search.
5.
Select your specific computer model.
6.
Select your operating system.
7.
In the Diagnostic section, click the HP UEFI Support Environment link. This link provides
additional information.
- or Click the Download button and select Run. The download includes instructions (in English) on
how to install the tools on the USB device.
NOTE: HP diagnostic solutions are developed to test components typically included on HP
products. They may not diagnose all third-party accessories that can be added to the system.
Downloading HP PC Hardware Diagnostics to a USB device 187
F
Backup and Recovery
Restoring and recovering in Windows 7
To protect from loss or damage, back up your personal data files. Refer to the operating system or
backup utility documentation for instructions on making backup copies of your data files.
To protect the software from loss or damage, keep a backup copy of all system software,
applications, and related files stored on the hard drive.
If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support.
To obtain the support telephone number for your region, see http://www.hp.com/support/contactHP.
System Restore
If you have a problem that might be due to software that you installed on your computer, use System
Restore to return the computer to a previous restore point. You can also set restore points manually.
NOTE:
Always use this System Restore procedure before you use the System Recovery feature.
NOTE: Some features might not be available on systems that are shipped without a Windows
operating system.
To start System Restore:
1.
Close all open programs.
2.
Click the Start button, right-click Computer, and then click Properties.
3.
Click System protection, System Restore, click Next, and then follow the on-screen
instructions.
To add restore points manually:
1.
Close all open programs.
2.
Click the Start button, right-click Computer, click Properties, and then click System
protection.
3.
Under Protection Settings, select the disk for which you want to create a restore point.
4.
Click Create, and then follow the on-screen instructions.
System Recovery
WARNING! This procedure will delete all user information. To prevent loss of information, be sure
to back up all user information so you can restore it after recovery.
188 Appendix F Backup and Recovery
System Recovery completely erases and reformats the hard disk drive, deleting all data files that you
have created, and then reinstalls the operating system, programs, and drivers. However, you must
reinstall any software that was not installed on the computer at the factory. This includes software that
came on media included in the computer accessory box, and any software programs you installed
after purchase.
NOTE: Always use the System Restore procedure before you use the System Recovery program.
See System Restore on page 188.
NOTE: Some features might not be available on systems that are shipped without a Windows
operating system.
You must choose one of the following methods to perform a System Recovery:
●
Recovery image — Run System Recovery from a recovery image stored on your hard disk drive.
The recovery image is a file that contains a copy of the original factory-shipped software. To
perform a System Recovery from a recovery image, see System Recovery when Windows is
responding on page 189 or System Recovery when Windows is not responding on page 190.
●
Recovery media — Run System Recovery from recovery media that you have created from files
stored on your hard disk drive or purchased separately. To create recovery media, see System
recovery using recovery media on page 190.
System Recovery when Windows is responding
CAUTION: System Recovery deletes all data and programs you created or installed. Before you
begin, back up any important data to a CD or DVD or to a USB flash drive.
NOTE: In some cases, you must use recovery media for this procedure. To create this media, follow
the instructions in Creating recovery media on page 191.
If the computer is working and Windows 7 is responding, use these steps to perform a System
Recovery.
1.
Turn off the computer.
2.
Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
3.
Turn on the computer.
4.
When Windows has loaded, click the Start button, click All Programs, click Security and
Protection, click Recovery Manager, and then click Recovery Manager. If prompted, click Yes
to allow the program to continue.
5.
Under I need help immediately, click System Recovery.
6.
Select Yes, and then click Next. Your computer restarts.
NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery
media that you have created. Insert the first disc or the USB flash drive, select Yes, and then
click Next to restart the computer. If you are using discs, insert the next disc when prompted.
7.
When the computer restarts, you will see the Recovery Manager welcome screen again. Under I
need help immediately, click System Recovery. If you are prompted to back up your files, and
you have not done so, select Back up your files first (recommended), and then click Next.
Otherwise, select Recover without backing up your files, and then click Next.
Restoring and recovering in Windows 7 189
8.
System Recovery begins. After System Recovery is complete, click Finish to restart the
computer.
9.
When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then
turn the computer back on.
System Recovery when Windows is not responding
CAUTION: System Recovery deletes all data and programs you created or installed.
If Windows is not responding, but the computer is working, follow these steps to perform a System
Recovery.
1.
Turn off the computer. If necessary, press and hold the power button until the computer turns off.
2.
Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.
3.
Press the power button to turn on the computer.
4.
As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the
Windows is Loading Files… message appears on the screen.
5.
Under I need help immediately, click System Recovery.
6.
If you are prompted to back up your files, and you have not done so, select Back up your files
first (recommended), and then click Next. Otherwise, select Recover without backing up
your files, and then click Next.
7.
System Recovery begins. After System Recovery is complete, click Finish to restart the
computer.
8.
When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then
turn the computer back on.
System recovery using recovery media
You should create a set of recovery media, either a set of DVDs or a USB flash drive, from the
recovery image stored on your hard disk drive. This image contains the operating system and
software program files that were originally installed on your computer at the factory. You can create
only one set of recovery media for your computer, and the media can be used only with this
computer. Store the recovery media in a safe place.
NOTE: Some features might not be available on systems that are shipped without a Windows
operating system.
●
To create recovery discs, your computer must have a DVD writer, and you must use only highquality blank DVD+R or DVD-R discs.
NOTE: You cannot use DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVDR DL discs to create recovery discs.
●
You have the option of creating a recovery USB flash drive instead, using a high-quality USB
drive.
190 Appendix F Backup and Recovery
●
If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to
reject defective discs. You will be prompted to insert a new blank disc to try again.
●
The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6
DVDs). The Recovery Media Creation program tells you the specific number of blank discs
needed to make the set. If you are using a USB flash drive, the program will tell you the size of
the drive required to store all the data (minimum of 8 GB).
NOTE: The process of creating recovery media is lengthy. You can quit the process at any
time. The next time you initiate the process, it resumes where it left off.
Creating recovery media
To create recovery discs:
1.
Close all open programs.
2.
Click the Start button, click All Programs, click Security and Protection, and then click HP
Recovery Media Creation. If prompted, click Yes to allow the program to continue.
3.
Click Create recovery media using blank DVD(s), and then click Next.
4.
Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1,
Recovery 2), and then store the discs in a secure place.
To create a recovery USB flash drive:
NOTE:
You must use a flash drive with a capacity of at least 8 GB.
1.
Close all open programs.
2.
Insert the USB flash drive into a USB port on the computer.
3.
Click the Start button, click All Programs, click Security and Protection, and then click
Recovery Media Creation.
4.
Click Create recovery media with a USB flash drive, and then click Next.
5.
Select the USB flash drive from the list of media. The program will let you know how much
storage is required to create the recovery drive. If the USB flash drive does not have enough
storage capacity, it will appear grayed out, and you must replace it with a larger USB flash drive.
Click Next.
NOTE: Recovery Media Creation formats the flash drive, deleting any files on it.
6.
Follow the on-screen instructions. When the process is complete, label the USB flash drive and
store it in a secure place.
NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up
from a media card and you may not be able to run system recovery.
Restoring and recovering in Windows 7 191
Using recovery media
CAUTION: System Recovery deletes all data and programs you have created or installed. Back up
any important data to a CD or DVD or to a USB flash drive.
To create recovery media, see System recovery using recovery media on page 190.
To perform a System Recovery using recovery media:
1.
If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If
you are using a recovery USB flash drive, insert it into a USB port.
2.
If the computer is not responding, press and hold the power button for approximately 5 seconds
or until the computer turns off.
or
Click the Start button, and then click Shut Down.
3.
Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
4.
Press the power button to turn on the computer.
5.
Press Esc as the computer is powering on to see the startup menu. Use the arrow keys to select
the boot menu and press Enter. Use the arrow keys to select the location where the recovery
media is inserted (USB or DVD). Press Enter to boot from that device.
6.
If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select
Media. On the Welcome screen, under I need help immediately, click Factory Reset.
7.
If you are prompted to back up your files, and you have not done so, select Back up your files
first (recommended), and then click Next. Otherwise, select Recover without backing up
your files, and then click Next.
8.
If you are prompted to insert the next recovery disc, do so.
9.
When Recovery Manager is finished, remove the recovery disc or the recovery USB flash drive
from the system.
10. Click Finish to restart the computer.
192 Appendix F Backup and Recovery
Backup and recovery in Windows 8
To protect your information, use Windows Backup and Restore to back up individual files and folders,
back up your entire hard drive, create system repair media, or create system restore points. In case
of system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed
options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these
topics in Help and Support. From the Start screen, type h, and then select Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them
for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information. From the Start screen, type h, and then select Help and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system
repair media and your initial backup immediately after initial system setup. As you add new software
and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. The system repair media is used to start up (boot) the computer and
repair the operating system in case of system instability or failure. Your initial and subsequent
backups allow you to restore your data and settings if a failure occurs.
Type backup on the Start screen, click Settings, and then select Save backup copies of your files
with File History.
You can back up your information to an optional external hard drive, or a network drive.
Note the following when backing up:
●
Store personal files in the Documents library, and back it up regularly.
●
Back up templates that are stored in their associated programs.
●
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot
of your settings. The screen shot can be a time-saver if you have to reset your preferences.
To create a backup using Backup and Restore:
NOTE:
Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of the
computer.
1.
From the Start screen, type backup, click Settings, and then select from the list of displayed
options.
2.
Follow the on-screen instructions to set up your backup, create a system image, or create
system repair media.
Backup and recovery in Windows 8 193
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Automatic Repair to fix problems that
might prevent Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair
media you previously created, you must purchase Windows 8 operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows 8 operating
system media (purchased separately) on page 195.
Using the Windows recovery tools
To recover information you previously backed up:
▲
From the Start screen, type h, and then select Help and Support.
To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. For
additional information go to Help and Support. From the Start screen, type h, and then select Help
and Support.
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition and the Windows partition:
From the Start screen, type e, and then click Windows Explorer.
– or –
From the Start screen, type c, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover
your operating system and programs using the Windows 8 operating system media and the
Driver Recovery media (both purchased separately). For additional information, see Using
Windows 8 operating system media (purchased separately) on page 195.
3.
If the Windows partition and the HP Recovery partition are listed, restart the computer after
Windows has loaded, and then press and hold Shift while clicking Restart.
NOTE: If the computer fails to boot to Windows after several attempts, the system will boot to
the Windows Recovery Environment by default.
4.
Select Troubleshoot, select Advanced Options, and then select Automatic Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support. From the Start screen, type h, and then select Help and
Support.
194 Appendix F Backup and Recovery
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files
that you have created and any software that you have installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition: From the Start screen, type C,
and then select Computer.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and
programs using the Windows 8 operating system media, and the Driver Recovery media (both
purchased separately). For additional information, see Using Windows 8 operating system
media (purchased separately) on page 195.
3.
If the HP Recovery partition is listed, restart the computer, and then press esc while the
company logo is displayed. The computer Startup Menu displays.
4.
Press f11 to select the System Recovery option.
5.
Follow the on-screen instructions.
Using Windows 8 operating system media (purchased separately)
To order Windows 8 operating system media, go to http://www.hp.com/support, select your country or
region, and follow the on-screen instructions. You can also order the media by calling support.
CAUTION: Using Windows 8 operating system media completely erases hard drive contents and
reformats the hard drive. All files that you have created and any software that you have installed on
the computer are permanently removed. When reformatting is complete, the recovery process helps
you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using Windows 8 operating system media:
NOTE:
This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then follow the instructions provided with the Windows 8 operating
system media to install the operating system.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
After the repair is completed:
1.
Remove the Windows 8 operating system media, and then insert the Driver Recovery media.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Backup and recovery in Windows 8 195
G
Specifications
MT Specifications
Table G-1 Specifications
Chassis
Height
14.49 in
36.8 cm
Width
6.50 in
16.5 cm
Depth
15.31 in
38.9 cm
Approximate Weight
15.28 - 15.83 lb
6.932 - 7.18 kg
Operating
32° to 104°F
0° to 40°C
Nonoperating
-22° to 149°F
-30° to 65°C
Operating
15-95%
15-95%
Non-operating
15-95%
15-95%
Operating
7,500 ft
2286 m
Nonoperating
15,000 ft
4572 m
Temperature Range
Relative Humidity (noncondensing)
Maximum Altitude (unpressurized)
Power Supply
Energy Consumption
Heat Dissipation*
Normal Operation
Sleep (Energy Star Low Power Mode)
230 VAC
55.6 W
1.45 W
0.90 W
Off
1
Model
300W
Rated Voltage Range
100-240 VAC
*Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour.
196 Appendix G Specifications
SFF Specifications
Table G-2 Specifications
Chassis
Height
12.77 in
32.5 cm
Width
4.98 in
10.4 cm
Depth
15.61 in
39.7 cm
Approximate Weight
13.9 lb
6.3 kg
Operating
32° to 104°F
0° to 40°C
Nonoperating
-22° to 149°F
-30° to 65°C
15-95%
15-95%
15-95%
15-95%
Operating
7,500 ft
2286 m
Nonoperating
15,000 ft
4572 m
Temperature Range
Relative Humidity (noncondensing)
Operating
Maximum Altitude (unpressurized)
Power Supply
Energy Consumption
142.7 KWh
Normal Operation
39.61 W
Sleep (Energy Star Low Power Mode)
1.55 W
Off
0.67 W
Model
220W
Rated Voltage Range
100-240 VAC
SFF Specifications 197
Index
A
access panel
removal and replacement 50
SFF removal and
replacement 88
SFF spare part number 88
spare part number 22, 30, 50
access panel, locked 148
access panel, SFF
spare part number 33, 38
audible codes 137
audio problems 163
mouse 47
safety precautions 45
CMOS
backing up 141
clearing and resetting 142
computer cleaning 45
connecting drive cables 65
connections
system board 63, 101
country power cord set
requirements 127
Customer Support 144, 184
B
Backup and Restore 193
battery
disposal 48
removal and replacement 85,
124
beep codes 137
booting options
Full Boot 128
Quick Boot 128
D
disassembly preparation 49
SFF 87
drive connectors 65
drives
connecting cables 65
installing 65
removal and replacement 64
SFF cable connections 103
SFF installation 103
SFF locations 102
C
cable connections 63, 101
cable management 62, 100
cable pinouts
SATA data 40
cautions
AC power 42
cables 48
cooling fan 47
electrostatic discharge 42
keyboard cleaning 46
keyboard keys 46
CD-ROM or DVD problems 176
cleaning
computer 45
198 Index
E
electrostatic discharge (ESD) 42
preventing damage 43
error
codes 128, 137
messages 129
expansion card
SFF installation 96
SFF removal 96
expansion card sockets 58, 96
expansion slot cover
removing 59
replacing 60
F
f11 recovery 195
fan
power supply 47
removal and replacement 76
SFF spare part number 114
spare part number 26, 29, 76
fan sink
removal and replacement 78
SFF spare part number 116
spare part number 26, 29, 78
fan sink, SFF
spare part number 36, 39
fan, SFF
spare part number 36, 39
features 1
flash drive problems 179
flashing LEDs 137
front bezel
removal and replacement 51
SFF removal and
replacement 90
SFF spare part number 90
spare part number 22, 51
front bezel,
spare part number 30
front bezel, SFF
spare part number 33, 39
front fan
SFF removal and
replacement 114
front I/O and card reader assembly
SFF spare part number 111
spare part number 36, 39
Front I/O and USB assembly
spare part number 26, 30, 72
front I/O device
removal and replacement 72
front I/O, power switch assembly
SFF removal and
replacement 111
front panel problems 180
L
LEDs
blinking power 137
blinking PS/2 keyboard
G
general problems 147
graphics card, spare part
number 37, 38, 96
grounding methods 43
M
Media Card Reader problems
156
memory
populating sockets 53, 92
removal and replacement 52
SFF installation 91
specifications 52, 91
memory module
spare part number 52, 91
memory modules
spare part number 22, 28, 33,
37, 38
memory problems 174
microtower components 2
monitor problems 158
mouse
cleaning 47
spare part number 26, 36
mouse problems 167
H
hard drive
proper handling 48
removing 70
SATA characteristics 40
SFF installation 105
SFF removal 105
spare part number 38
spare part numbers 27, 28,
37, 38
hard drive problems 153
hard drive recovery 195
hardware installation problems
169
heat sink
removal and replacement 78
SFF removal and
replacement 116
helpful hints 145
hood sensor
SFF removal and
replacement 109
I
installing
drive cables 65
SFF drive cables 103
SFF expansion card 96
SFF hard drive 105
SFF memory 91
Internet access problems 180
K
keyboard
cleaning 46
keyboard problems 167
137
N
network problems 171
numeric error codes 129
O
operating guidelines 45
optical drive
removing 70
SFF removal 103
spare part numbers 27, 28,
37
optical drive problems 176
overheating, prevention 45
P
password
clearing 141
power-on 141
setup 141
PCI card 58, 96
PCI Express card 58, 60, 96
POST error messages 128
power cord set requirements
country specific 127
power problems 151
power supply
fan 47
operating voltage range 196,
197
removal and replacement 82
SFF removal and
replacement 120
spare part number 22, 29
power supply, SFF
spare part number 33, 38
power switch/LED
removal and replacement 74
power switch/LED assembly
SFF spare part number 109
spare part number 25, 30, 74
power switch/LED assembly, SFF
spare part number 35, 39
power-on password 141
preparation for disassembly 49
printer problems 165
problems
audio 163
CD-ROM or DVD 176
flash drive 179
front panel 180
general 147
hard drive 153
hardware installation 169
Internet access 180
keyboard 167
Media Card Reader 156
memory 174
monitor 158
mouse 167
network 171
power 151
printer 165
processor 176
software 182
processor
removal and replacement 80
SFF removal and
replacement 118
spare part number 22, 28, 33,
38
processor problems 176
R
recovery partition 195
Index 199
removal and replacement
access panel 50
battery 85, 124
drives 64
fan 76
fan sink 78
front bezel 51
front I/O device 72
heat sink 78
memory 52
power supply 82
power switch 74
processor 80
SFF front bezel 88, 90
SFF front fan 114
SFF front I/O, power switch
assembly 111
SFF heat sink 116
SFF hood sensor 109
SFF power supply 120
SFF processor 118
SFF system board 122
system board 84
removing
expansion slot cover 59
hard drive 70
optical drive 70
PCI Express card 60
PCI Express x1 card 60
SFF expansion card 96
SFF hard drive 105
SFF optical drive 103
resetting
CMOS 141
password jumper 141
restoring the hard drive 195
S
safety and comfort 144
safety precautions
cleaning 45
SATA
connectors on system board
40
data cable pinouts 40
hard drive characteristics 40
SATA cable, SFF
spare part number 35
screws, correct size 47
200 Index
SDRAM (synchronous dynamic
random access memory 52
service considerations 47
serviceability features 49
setup password 141
SFF
access panel, spare part
number 33, 38
disassembly preparation 87
fan sink, spare part number
36, 39
fan, spare part number 36, 39
front bezel removal and
replacement 88, 90
front bezel, spare part
number 33, 39
front fan removal and
replacement 114
front I/O, power switch
assembly removal and
replacement 111
heat sink removal and
replacement 116
hood sensor removal and
replacement 109
power supply removal and
replacement 120
power supply, spare part
number 33, 38
power switch/LED assembly,
spare part number 35, 39
preparation for disassembly
87
processor removal and
replacement 118
SATA cable, spare part
number 35
system board removal and
replacement 122
system board, spare part
number 33
small form factor components 3
software
problems 182
servicing computer 47
spare part number
tamper-resistent wrench 47
Torx T-15 screwdriver 47
specifications
computer 196
memory 52, 91
static electricity 42
system board
removal and replacement 84
SATA connectors 40
SFF removal and
replacement 122
spare part number 22, 83
system board drive connections
65
system board,
spare part number 29
system board, SFF
spare part number 33
T
tamper-proof screws
tool 47
temperature control 45
tools, servicing 47
Torx T15 screwdriver 47
V
ventilation, proper 45
W
Wake-on-LAN feature 171
Windows 8 operating system
DVD 195
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