Alcatel 4028 User manual

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Alcatel 4028 User manual | Manualzz

Alcatel OmniPCX Office

Alcatel 4028/4029

User manual

Introduction

Thank you for choosing a telephone from the 4028/4029 range manufactured by Alcatel.

Your 4028 (IP)/4029 (digital) terminal has a new ergonomic layout for more effective communication.

„

A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program your telephone,

„ a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,

„ communication is even more convenient using the audio keys (loudspeaker, handsfree),

„ the convenient alphabetic keypad, to call your parties by name.

How to use this guide

• Actions

Lift the receiver.

Hang up.

• Keypad

2 ab c

5 jkl

3 def

6 mn o

Numeric keypad.

Alphabetic keypad.

2 Specific key on numeric keypad.

• Navigator

Move the navigation key up, down, to the left or to the right.

Smith John

To go back one level (press and release) or to return to the welcome page (press and hold) ; during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the telephone screens.

• Display and display keys

Partial view of display.

Display key.

• Audio keys

Speaker,

Handsfree.

Adjustment “reduce”.

Adjustment “increase”.

• Programmable keys and icons

Line key.

• Other fixed keys

Hold and Transfer keys.

Icon corresponding to key.

MENU key.

Voice mail access key.

• Other symbols used

Means that the feature is accessible from the Menu page.

Means that the feature is accessible from the Main page.

Means that the feature is accessible from the Info page.

Means that the feature is subject to programming. If necessary, contact your installer.

These symbols may be supplemented by small icons or text.

3

How

1.

2.

3.

4.

5.

Contents

Toc

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6

Description of the screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.1

Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7

1.2

Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

1.3

Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8

Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

2.1

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

2.2

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

2.3

Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9

2.4

Activating the loudspeaker during a call (receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.5

Calling your party by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.6

Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.7

Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.8

Screening calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10

2.9

Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

2.10 Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

2.11 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11

2.12 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

2.13 Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.1

Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.2

Answering a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.3

Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13

3.4

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.5

Transfer a call to the voice mailbox of an absent party . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.6

Three-way conference with internal and/or external parties (conference) . . . . . . . . . . . p. 14

3.7

Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14

3.8

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15

3.9

Barge-in/Intrusion into an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15

3.10 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15

3.11 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16

'Meet me' conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.1

Initiate a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

4.2

Join a 'Meet me' conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17

Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

5.1

Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

5.2

Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

5.3

Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

5.4

Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18

5.5

Answering briefly in place of the attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19

5.6

Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19

5.7

Calling an internal party on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19

5.8

Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19

5.9

Calling a party on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19

5.10 Sending a written message to an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

5.11 Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20

5.12 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 21

5.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p. 21

5.14 Modify the automated attendant welcome message remotely . . . . . . . . . . . . . . . . . . . . . p. 21

6.

7.

8.

9.

Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.1

Selecting calls to be forwarded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.2

Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.3

Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.4

When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.5

Activate/deactivate the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22

6.6

Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

6.7

Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

6.8

Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p. 23

6.9

Applying a selective forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

6.10 Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23

6.11 Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.12 Cancelling a specific forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.13 Diverting calls when your line is busy (forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.14 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.15 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24

6.16 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25

6.17 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26

Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27

7.1

Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 27

7.2

Finding out the cost of an outside call made for an internal user from your terminal . . . p. 27

Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28

8.1

Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28

8.2

Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28

8.3

Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28

8.4

Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 28

8.5

Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29

8.6

Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29

8.7

Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29

8.8

Programming speed dialing (speed dials) keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 29

8.9

Erase a programmed key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30

8.10 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30

8.11 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30

8.12 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30

8.13 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30

8.14 Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31

8.15 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 31

ACD : Agent set / Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32

9.1

Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32

9.2

Open an agent session (login). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32

9.3

ACD application welcome screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32

9.4

The four operating statuses of the agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32

9.5

Changing the operating status of the set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32

9.6

Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 32

9.7

Integrating another group/leaving a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 33

9.8

Agent set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 33

9.9

Supervisor station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 33

9.10 Supervising group mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 33

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 34

5

Receiver

Getting to know your telephone

Adjust the tilt of the screen

„ LED

• Flashing green: incoming call.

• Flashing red: alarm.

end h old transfer r edial

„ Display and display keys

Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the screen.

Forward icon: pressing the key next to this icon allows you to program or change the forward feature.

Receiver connected.

Silent mode enabled.

Appointment programmed.

Telephone locked.

Display keys: pressing a display key activates the feature shown associated with it on the screen.

„ Navigation

OK key: used to validate your choices and options while programming or configuring.

Left-right navigator: used to move from one page to another.

Up-down navigator: used to scroll through the content of a page.

Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a call, provides access to welcome screens (Menu, Info, ...) and to return to the call icon screens.

„ Welcome screens

Menu page: contains all features and applications accessible via the keys associated with the words on the screen.

Main page: contains call line keys (allowing supervision of calls) and programmable call keys.

Info page: contains information on the telephone and the status of its features: name, telephone number, number of messages, activation of forwar feature, appointment reminder, etc.

„ Call display

Incoming call.

Call in progress or outgoing call.

Socket for connecting headphones or a handsfree/speaker unit Alphabetic keypad

„ Audio keys

END key: to terminate a call.

Handsfree/Speaker Key: to make or answer a call without lifting the receiver.

• Lit in handsfree mode or headset mode (short press).

• Flashing in speaker mode (long press).

Intercom/Mute key:

• During a call: press this key so that your party cannot hear you .

• Terminal idle: press this key so that you can automatically answer a call without lifting the receiver .

To adjust the speaker or receiver volume up or down

„ Extension unit

An extension unit can be fitted to your telephone. This provides additional keys which can be configured as feature keys, line keys, call keys etc.

To affix labels: push the holding strip of the unit backwards to you and lift it. Install the label under the keypad, in the housing designed for, and place the keypad back into position.

Call on hold.

6

If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call.

Left-right navigator: used to check calls.

„ Feature keys and programmable keys

Guide key: used to obtain information on features of the 'menu' page and to program key of the 'main' page.

Messaging key to access various mail services

If the key flashes, a new voice message or a new text message has been received.

'Redial' key:

to access the 'Redial' feature.

Hold:

the call is placed on hold.

Transfer: transfer the call to another number.

1.1

1

Description of the screens

Other

Welcome screens

Menu page Main page Info page

Date

Scroll bar: shows the position on a page

Tue 16 jan 2004

Menu Main

Settings

Appointment

Info

Lock

Time and status icon

Call forwarding icon:

Stationary: no forwarding activated.

Rotating: forwarding activated

- blue: immediate forwarding

- orange: forwarding if busy or absent

Displays the content of the page selected

„

Main page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the speed dial keys (apart from those displayed by default).

Tue 16 jan 2004

Menu Main

Line

Info

Anne

Pascal

„

Info page: contains information on the telephone and the status of its features: name, telephone number, number of messages, activation of forwar feature, appointment reminder, etc.

Tue 16 jan 2004

Menu Main

Name: Anne

Number: 77942

Info

„

Menu page: contains all features and applications accessible via the keys associated with the words on the screen.

From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone features such as calling back one of the last numbers or intercepting calls.

Lun 16 jan 2004

Menu Main

Settings

Appointment

Info

Lock

Left-right navigator: used to move from one page to another.

Up-down navigator: used to scroll through the content of a page.

7

1

1.2

Call management screen

Date Incoming call icon

Tue 16 jan 2004

Call holding icon

Pop-up display of features accessible while the call is taking place

Description of the screens

Time and status icon

Conference

Call in progress icon

Incoming call presenta-

tion screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller.

1.3

Application screen

Events screen

Date Application name

„

Application screen: displays information relevant to programming or configuring the telephone.

„

Events screen: displays events connected to the programming or configuration operations in progress, confirmation, rejection, error, etc.

Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).

When a call is in progress, use the left-right navigator to look at held or incoming calls.

Use the up-down navigator to display the features accessible. These features (transfer, conference, etc.) are directly related to the status of the call consulted. For example, the transfer feature will not be available between a call in progress or a held call and an incoming call.

Back/Exit key: used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a number, program an appointment reminder, etc.

Calls can also be managed from the Main page.

While the call is in progress, press the Back/Exit key and display the Main page.

Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key associated with him.

Time and status icon

Application screen

8

2

2.1

Making a call

Using your telephone

Other

2 ab c

5 jkl

3 def

6 mn o

Dial the number for your call

OR

Lift the receiver

Handsfree

2 ab c

5 jkl

3 def

6 mn o

Number required

2 ab c

5 jkl

3 def

6 mno

Number required

OR

OR

OR

Programmable line key

Dial by name

Paul in conversation

You are on a call with the destination number

To make an external call, dial the outside line access code (9) before dialing your party's number. The digit 9 is the default code for an outside line.

For the attendant, dial '0' (by default).

• If the internal or outside number does not reply:

Forced

OR

Broadcast a message on the loudspeaker of the free terminal

¤Callback

Request callback to a busy terminal

OR

Text

Send a written message

OR

Go to next screen

2.2

Answering a call

Lift the receiver

OR

Handsfree

OR

Paul is calling

Press the key next to the

'incoming call' icon

2.3

Using the telephone in 'Hands free' mode

„

Terminal idle:

Press and release

„

Call in progress: you are in handsfree mode

Terminate your call

Paul in conversation

You are on a call with the destination number

Press and release

During a call, you can lift the receiver without terminating the call.

9

2.4

2 Using your telephone

• If name is not OK:

Activating the loudspeaker during a call (receiver lifted) - Speaker

FName

OR

Extend search in list the loudspeaker key flashes

Paul in conversation

You are on a call with the destination number

Activate loudspeaker

(long press)

List

Display the list of party names

Select the desired matching name

OR

0

Erase last letter entered

OR

Show next name

OR

Show previous name

The key is no longer lit

OR

Make calls via your programmed call keys

Adjust volume

(9 levels)

Deactivate loudspeaker

(long press)

2.6

Helen press and release the loudspeaker key to switch to handsfree mode (light steady).

Access the

'Main' page

Select the party you want to call from the programmed call keys

Call the selected party

2.5

Calling your party by name (company directory)

2.7

Calling from the common directory

Your terminal has access to a common directory of outside numbers.

proposes a name followed by a corresponding telephone number and sequence number in list

Dial by name

Paul

001/003

First letters of your party’s name

• If name is OK:

2 ab c

5 jkl

3 def

6 mn o

Directory number

OK make the call

2.8

Screening calls using the voice mailbox

This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him.

• Activating call screening :

2 ab c

5 jkl

3 def

6 mn o

'Voice mail filtering' programmed key

Enter your personal code

Same key to stop listening and deactivate the screening

10

2

• When you receive a call:

Paul is screened

Name or number of the caller you hear the message left by your caller

Handsfree to take the call

OR OR

To stop listening only

2.9

Redial

„

Redialing the last number dialed (redial):

Using your telephone

2.10

Requesting automatic callback if internal number is busy

Internal number is busy

• Cancelling callback request:

×Callback

¤Callback cancellation of callback request acknowledged callback request acknowledged

Automatic callback is not available if the set of your party is free or if you are put on hold when the set is busy.

'Redial' key(short press)

„

Call back on the last 10 number dialled last number redial

OR

'Redial' key

(long press)

Select the No. from the last ten dialed

Reach the 'Menu' page

Call

Call desired number

Redial

2.11

Answering an internal call in intercom mode

You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in handsfree mode. The screen shows the caller’s identity.

• To activate - Terminal idle: corresponding LED lights up

When your caller hangs up, intercom mode remains active.

• To deactivate - Terminal idle:

The corresponding LED goes out

11

2 Using your telephone

2.12

Sending DTMF signals

Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an automated attendant or a remotely consulted answering machine.

¤DTMF

Paul in conversation

You are on a call with the destination number

To activate

The feature is automatically cancelled when you hang up.

2.13

Mute, so that your party cannot hear you

You can hear your party but he/she cannot hear you:

Paul in conversation

You are on a call with the destination number

Disable microphone

The key is no longer lit

The key lights up

Resume the call

12

3.1

3

During a call

Other

Making a second call during a call

Paul in conversation

You are on a call with the destination number h old menu

Paul main info

10:30

The first call is placed on hold

2 ab c

5 jkl

3 def

6 mn o

OR

2 ab c

5 jkl

3 def

6 mn o

Number of second party

Name of second party

• Other methods for calling a second party

2 ab c

5 jkl

3 de f

6 mno

Dial the number for your call.

Name of second party.

John in conversation

- To access the 'Redial' feature (press and hold).

- Call back on the last 10 number dialled (short press).

Programmable line key.

• To cancel your second call and recover the first:

John in conversation

Paul in conversation

Key associated with the

'incoming call' icon

OR OR

If you make an error, hang up: your telephone will ring and you will recover your first call.

3.2

Answering a second call during a call

• A second party is trying to call you:

Paul in conversation

You are on a call with the destination number

„

Answer displayed call:

Paul is calling

Name or no. of the caller displayed for 3 seconds

Answer

OR

Line key for which icon is flashing

• To return to your first caller and end the call in progress:

John in conversation

The first call is placed on hold

OR

John in conversation

Paul in conversation

Key associated with the

'incoming call' icon

OR

3.3

Switching between calls (Broker call)

During a call, a second call is put on hold.

To alternate between calls:

John in conversation

Key associated with the 'incoming call' icon

Paul in conversation

Place your first party on hold

13

3

3.4

Transferring a call

• To transfer your call to another number:

Paul

00:23'

You are on a call with the destination number transfer

Press 'Transfer' key

2 ab c

5 jkl

3 def

6 mn o

Dial the number to be called transfer

Press to perform the transfer

Transfer between two outside calls may not be possible, depending on system configuration.

3.5

Transfer a call to the voice mailbox of an absent party

During the call, you want to transfer your party to the voice mailbox of another party.

Paul in conversation

You are on a call with the destination number

3.6

Trf>VMU

2 ab c

5 jkl

3 def

6 mn o

Number of second party

Three-way conference with internal and/or external parties

(conference)

„

During a call, to establish a three-way conference:

¤Conf

2 ab c

5 jkl

3 def

6 mno

¤Conf

Code for

Conference

Number of second party

Press to establish the three-way conference feature

„

Cancel conference and return to first correspondant (if conference is active) :

×Conf

During a call

„

Hang up on all correspondant (if conference is active):

OR

„

After the conference, to leave your two parties talking together:

×Conf Transf

Cancel the conference

3.7

Placing a call on hold (HOLD)

• Private hold:

During a call, you may place the call on hold and recover it later, on the same telephone h old

Paul in conversation

Paul on hold

You are on a call with the destination number

• Press 'Hold' to recover the call on hold: your call is placed on hold h old

Paul on hold

Paul in conversation

• Common hold (subject to programming):

To recover your call on any telephone in your system.

Hold

Paul in conversation

You are on a call with the destination number

Paul on hold

Your call is placed on hold

14

3

Recover the call on hold from any telephone:

Paul in conversation key associated with the 'incoming call' icon

3.8

Parking a call

You can park a call and retrieve it on another extension:

Park

Paul in conversation

You are on a call with the destination number

• To recover the parked call:

PickUp RetPrk

2 ab c

5 jkl

3 def

6 mn o

Number of telephone from which call was parked

If the parked call is not recovered within a preset time (1 min 30 by default), it is either transferred to the attendant or it rings back the extension that parked the call, depending on system configuration.

During a call

3.9

Barge-in/Intrusion into an internal call

Your party’s line is busy. If the number is not “protected” and if authorized, you can intrude into the call:

¤BrgIn ×BrgIn

Same key to exit

• Protection against Barge-in/intrusion:

'Communication

protection' programmed key

2 ab c

5 jkl

3 def

6 mn o

Enter the number desired

Protection is cancelled when you hang up.

3.10

Store a number

During a call, to save the number onto a call key:

»Rep

Paul in conversation

You are on a call with the destination number

----------

Press a call key on the Main page

Enter the name of your party

Confirm

15

3

3.11

Adjust audio volume

During a call, to adjust the volume level of the loudspeaker or receiver:

Paul in conversation

You are on a call with the destination number

OR

Adjust audio volume

During a call

16

4

'Meet me' conference

Other The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference.

4.1

Initiate a 'Meet me' conference

In order for the participants to join the conference, you must first decide on a meeting time for the conference and send them the access code.

When the system prompts you to enter a code or password, you are allowed 3 attempts before the system rejects your request.

Lift the receiver

(see Making a call)

2 ab c

5 jkl

3 def

6 mn o enter the 'Meet me' conference activation code

OR

2 ab c

5 jkl

3 def

6 mn o from the outside, dial the 'Meet me' conference activation call number

2 ab c

5 jkl

3 def

6 mn o enter your telephone number

(internal)

2 ab c

5 jkl

3 def

6 mn o

2 ab c

5 jkl

3 def

6 mn o the conference is set-up

Enter your personal code enter the conference access code

„

Activation code : this code is defined by the administrator during system configuration.

„

Call number for activating the 'Meet me' conference: this call number is used by the conference master when he wishes to initiate a conference from an external set. This number must have been defined previously by the system administrator.

„

Password: the default password cannot be used. If necessary, refer to chapter: "Modifying your personal code".

When the conference master on-hooks, all the communications will be cut-off.

4.2

Join a 'Meet me' conference

Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum).

Lift the receiver

(see Making a call)

2 ab c

5 jkl

3 def

6 mn o enter the joining code for the 'Meet me' conference

OR

2 ab c

5 jkl

3 def

6 mn o from the outside, dial the 'Meet me' conference joining call number

2 ab c

5 jkl

3 def

6 mn o

You are in conference mode enter the conference access code

„

Joining code : this code is defined by the administrator during system configuration.

„

Call number for joining the 'Meet me' conference: this call number allows the participants to join a conference from an external set. This number must have been defined previously by the system administrator.

An audible beep sounds when a participant joins the conference. 2 audible beeps sound when a participant leaves the conference.

You cannot join a conference if the maximum allowed number of participants is already reached.

If the conference has not yet been set up by the conference master you are put on hold until the conference is initiated (5 minutes maximum).

If you cannot directly reach the conference, you have to call first an internal user or an automatic operator. This one dials the call number for joining the 'Meet-me' conference and then transfers your call (10 seconds).

17

5

Sharing

Other

5.1

Receiving supervised call ringing

To receive special ringing for calls to another number:

5.4

Individual pick-up

You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone.

• If the telephone ringing is in your own pick-up group:

“Supervised call

ringing” programmed key

Press the same key to cancel

5.2

Answering a night or a general bell

When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer:

PickUp GenBel

Reach the

'Menu' page

5.3

Manager/assistant screening

System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be directed to one or more secretaries.

• From the manager’s or assistant’s telephone:

Incoming calls are screened by a designated person (assistant, etc.)

Press

“Screening” key

'Group call pick-up' programmed key

• If the telephone ringing is not in your pick-up group:

PickUp IndPic reach the 'Menu' page

2 ab c

5 jkl

3 def

6 mno

Dial the number of the ringing telephone

OR

'set call pick-up' programmed key

2 ab c

5 jkl

3 def

6 mn o

Dial the number of the ringing telephone

The system can be configured to prevent call pick-up on certain telephones.

Press the same key to cancel

Screening is indicated on the manager’s telephone by the icon corresponding to the

“screening” programmed key.

18

5

5.5

Answering briefly in place of the attendant

Outside calls to the attendant will ring on your telephone and you can answer the call: your telephone will ring at the same time as the switchboard

“Attendant

help” programmed key

• Calls to the switchboard:

Press the same key to cancel calls to the switchboard will ring on your telephone

“Attendant help” programmed key

5.6

Hunt groups

• Hunt group call:

Certain numbers can form a hunt group and can be called by dialing the group number.

2 ab c

5 jkl

3 def

6 mn o

No. of group to be called

• Temporary exit from your hunt group:/Return into your group:

2 ab c

5 jkl

3 def

6 mn o your group number 'leave group' programmed key

Belonging to a group does not affect the handling of speed dials. A specific telephone within a group can always be called by using its own number.

Sharing

5.7

Calling an internal party on his/her pager

The number called does not answer and you know that the person called has a pager:

Paul is alerted

Your party does not answer

'Paging' programmed key

Your party can answer from any telephone in the system.

paging in progress is displayed

5.8

Answering a call on your pager

A call on your pager can be answered from any telephone within the system.

your pager beeps

'Answer paging' programmed key

5.9

Calling a party on his/her loudspeaker

Your internal party does not answer. If authorized, you can remotely activate your party’s phone:

Forced

Paul is alerted

Your party does not answer you are connected to the loudspeaker on your party’s phone (if he/ she has the handsfree feature)

2 ab c

5 jkl

3 def

6 mn o

Your group number

19

5

5.10

Sending a written message to an internal party

SendTxt

2 ab c

5 jkl

3 def

6 mn o

Dial the number to be called

OR

Enter the first letters of the last name

• Predefined message:

Text Mail

Call me back

01/27

First message in list

(27)

Select the message to be sent

OR

GoTo

Enter the no. of the message to be sent (01 to 27)

Confirm your choice

Lang

Change language of message

• Personal message:

NewMsg

Confirm your choice

Create a temporary personal message

Confirm your choice

(alphabetic keypad)

• The 27 standard messages are shown below:

1 Call me back

2 Call me back tomorrow

3 Call me back at _:_ (*)

4 Call back _____ (*)

5 Call the attendant

6 Call the assistant

7 I will call back at _:_ (*)

8 Use paging

9 Please retrieve your fax

10 Please retrieve your mail

11 Please cancel your forwarding

12 Visitors are waiting

13 You are expected at reception

14 Meeting at _:_ (*)

15 Meeting on ___ (*)

16 Meeting on ___ at _:_ (*)

17 Out for a while

18 Absent for the rest of the day

19 Absent, back at _:_ (*)

20 Absent, back on ___ at _:_ (*)

21 On vacation, back on ___ (*)

22 External meeting

23 External meeting, back on ___ (*)

24 I am in room nr __ (*)

25 In a meeting - do not disturb

26 At lunch

27 Indisposed

(*) Messages to be completed using numeric keypad

Sharing

5.11

Sending a copy of a voice message

Voice

2 ab c

5 jkl

3 def

6 mn o

Personal code

Display shows the number of new and old messages

Select message to copy by consecutive presses

Copy

2 ab c

5 jkl

3 def

6 mno

Dial the number to be called

OR

Dial by name

Send Record

OR

Send message

• * To record a comment :

Record a comment*

Voice mail

Ready to record

Record

Voice mail recording

Recording

Stop

Start recording the comment

Listen

End recording

OR

Record

Re-record a comment

Replay comment

OR

Send message

Consult

20

5

5.12

Sending a recorded message to a number/a distribution list

Voice

2 ab c

5 jkl

3 def

6 mn o

Personal code

Send

2 ab c

5 jkl

3 def

6 mn o

Dial party’s

No. or list No.

(00 to 50)

OR

Voice mail

Ready to record

Party’s name or list name (00 to 50)

Record

Add

Other parties if necessary

OR

Voice mail recording

Recording

Listen

Replay message

Start message recording

Stop

OR

End recording

Record

Confirm

Re-record a message Confirm

Confirm

5.13

Broadcasting a message on the loudspeakers of a station group

A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:

2 ab c

5 jkl

3 def

6 mn o

Number of broadcast group speak, you have 20 seconds

OR

The message will only be broadcast on terminals not in use and which have a loudspeaker.

Sharing

5.14

Modify the automated attendant welcome message remotely

This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message.

2 ab c

5 jkl

3 def

6 mn o

Voice mail call number

2 ab c

5 jkl

3 def

6 mn o

Number of your voice mailbox

9

Access the

'personal options' menu

5

Access the 'welcome messages customization' menu

2 ab c

5 jkl

3 def

6 mn o

Personal code follow the instructions of the voice guide

21

6

Keeping in touch

Other

6.1

Selecting calls to be forwarded

When a forwarding is applied, you can select the types of call to be forwarded: outside, internal, all.

ExtLoc

Select the type of Out/Int call

Forward

Div: Ext/Loc

Type of call forwarded is displayed

Div

Forward internal and outside calls

OR

Div Div

OR

Forward outside calls Forward internal calls

6.2

Diverting calls to another number (immediate forwarding)

The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.).

Immed» Redial

2 ab c

5 jkl

3 def

6 mno

Dial the number to be called

OR

PerSpD

OR

Do not disturb activated

You can make calls, but only the destination number can call you.

6.3

Forwarding your calls to your voice message service

Immed»VM

Do not disturb activated

22

6.4

When you return, review your recorded messages

The light indicates that messages have been received.

Voice

Consult Display shows name of sender, with date, time and ranking of message

Play

Listen to message

OR

Select message

Clear

Erase message

OR

Call

Call sender of message

Copy

2 ab c

5 jkl

3 def

6 mn o

Personal code

OR

Display shows the number of new and old messages

Copy

6.5

Activate/deactivate the personal assistant

Assist

Settings

Assistant: OFF

Custo reach the 'Menu' page

On

OR

Off

Settings

Assistant: ON

Confirm

6 Keeping in touch

6.6

Personal assistant: reaching you with one number only

Reach the

'Menu' page

IntNum

Dial number of a colleague or other key individual

Att/Oper

Custo Assist

ExtNum

Dial an outside line number

Menu

Select type of forwarding

Mobile

Dial number of your cell or

PWT/DECT

Activate/deactivate transfer to the attendant

Confirm

6.7

Diverting calls to your pager

Callers will be able to contact you while you are moving around the company:

Page»

OR

'Forward to paging' programmed key

Do not disturb activated

6.8

Forwarding your calls from the receiving terminal (“Follow me”)

You wish to receive your calls in your present location: use the “Follow me” feature.

Follo»

2 ab c

5 jkl

3 def

6 mn o

Your extension number

OR

'Follow-me' programmed key

2 ab c

5 jkl

3 def

6 mn o

Your extension number

Do not disturb activated

6.9

Applying a selective forwarding

You can selectively forward calls, according to the caller’s identity:

Do not disturb activated

'Selective

forwarding' programmed key

6.10

Diverting all group calls

You can forward all your group calls to another internal number:

'Group calls

forwarding' programmed key

2 ab c

5 jkl

3 def

6 mn o

Number receiving forwarding

Do not disturb activated

23

6

6.11

Cancelling all forwardings

Cancl»

OR OR

'Cancel all forwarding' programmed key

6.12

Cancelling a specific forwarding

Program another type of forwarding, if desired programmed key corresponding to type of forwarding

(group or selective)

6.13

Diverting calls when your line is busy (forward if busy)

Callers can be forwarded to another telephone if you are already on the line.

OR

OnBusy»

'forward on busy' programmed key

2 ab c

5 jkl

3 def

6 mno number receiving forwarding

2 ab c

5 jkl

3 def

6 mno number receiving forwarding forwarding is acknowledged

Keeping in touch

6.14

Do not disturb

You can make your terminal temporarily unavailable for all calls.

DND

OR

Do not disturb activated

'DND' programmed key

Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.

6.15

Leaving a recorded message for internal callers;

You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.

Text»

• Predefined message:

Text Mail

Call me back

01/27

First message in list

(27)

Select the message to be sent

OR

GoTo

Enter the no. of the message to be sent (01 to 27)

Lang

Change language of message

Confirm your choice

Confirm your choice

24

6

• Personal message:

Create

Create a temporary personal message

(alphabetic keypad)

Confirm your choice

• The 27 standard messages are shown below:

1 Call me back

2 Call me back tomorrow

3 Call me back at _:_ (*)

4 Call back _____ (*)

5 Call the attendant

6 Call the assistant

7 I will call back at _:_ (*)

8 Use paging

9 Please retrieve your fax

10 Please retrieve your mail

11 Please cancel your forwarding

12 Visitors are waiting

13 You are expected at reception

14 Meeting at _:_ (*)

15 Meeting on ___ (*)

16 Meeting on ___ at _:_ (*)

17 Out for a while

18 Absent for the rest of the day

19 Absent, back at _:_ (*)

20 Absent, back on ___ at _:_ (*)

21 On vacation, back on ___ (*)

22 External meeting

23 External meeting, back on ___ (*)

24 I am in room nr __ (*)

25 In a meeting - do not disturb

26 At lunch

27 Indisposed

(*) Messages to be completed using numeric keypad

Keeping in touch

6.16

Consulting written messages

The light indicates that messages have been received.

Messaging

Voice mail: 0

Text mails: 2

Number of messages received

ReadTxt

Read+ Displays the rest of the message and the date and time it was left displays the sender's message on the screen

Next message.

Previous message.

Clear

Erase message.

Call

Call sender of message.

SendTxt

Sending a written message to an internal party.

»Rep

Save the sender's number in your directory.

Terminate consultation.

25

6 Keeping in touch

6.17

Message notification

A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone.

Custo Notif

Reach the 'Menu' page

• Activate/deactivate message notification:

ON/OFF Change

Press consecutively to

• To pause recording: activate/deactivate

Confirm

Number

2 ab c

5 jkl

3 def

6 mn o

Enter the number desired

Confirm

• Change the time slot: the time slot during which notification is activated can be changed.

Sched

2 ab c

5 jkl

3 def

6 mn o

Change times Confirm

26

7

Managing your charges

Other

7.1

Charging your calls directly to business accounts

You can charge the cost of your outside calls to business account numbers.

2 ab c

5 jkl

3 def

6 mno

'

Project code'' programmed key

Enter the number of the terminal to receive the message

Password for this internal telephone

• Adding or changing a business code during a call:

2 ab c

5 jkl

3 def

6 mno

Enter the party’s number

“Business account code during call” programmed key

7.2

Finding out the cost of an outside call made for an internal user from your terminal the call is placed on hold

Paul in conversation

During an internal call

2 ab c

5 jkl

3 def

6 mn o

Outside number called

Programmed key 'Cost

Total Recall'

Transf

Transfer call to your party on hold

• When the internal party who has taken the call on-hooks, you are called back and can:

1. Read information concerning call (cost, duration, number of units...).

OK name of internal user and cost of call

2. Print a charge ticket.

Print

3. Terminate consultation.

OK

27

8.1

8

Programming your telephone

Other

Initializing your voice mailbox

Light flashes

Enter your personal code, then record your name following the voice guide instructions

Your personal code is used to access your voice mailbox and to lock your telephone.

8.2

Customizing your voice greeting

You can replace the greeting message by a personal message.

Custo MlBox Custom

Reach the

'Menu' page

Voice mail

Ready to record

Ready to start recording

Stop

OR

End recording

Record

Pause

To pause recording

OR

Voice mail recording

Recording

Dfault

Press to return to the default message

Confirm

8.3

Modifying your personal code

Your personal code is used to access your voice mailbox and to lock your telephone.

Custo Option Passwd

Reach the

'Menu' page

2 ab c

5 jkl

3 def

6 mn o

Old code

(4 digits)

2 ab c

5 jkl

3 def

6 mn o

New code

(4 digits)

As long as your voice mailbox has not been initialized, the personal code is 1515.

8.4

Configuring the telephone ringer

28

Custo

Reach the

'Menu' page

T

Choose the tune:

Tune+

Select the melody of your choice (16 tunes)

T

Adjusting the ringer volume:

Level+

Set

Select the level of your choice (12 levels)

Ringing

Confirm your choice

Confirm your choice

8

T

Activate/deactivate silent mode:

Silent On Off

OR

To activate

T

Activate/disable meeting mode (progressive ringing):

To deactivate

Progress.

On

To activate

T

Activate/deactivate discreet ring mode:

OR

Off

Todeactivate

Beeps On

To activate

T

Adjust ringer volume while a call arrives:

OR

Off

To deactivate

Programming your telephone confirm your choice confirm your choice confirm your choice

8.6

Selecting the welcome page

This feature is used to choose the page displayed by default on the telephone.

Custo Option Homepage

Select the default page

Confirm your choice

8.7

Selecting language

Paul is calling

Your telephone rings

Adjusting the ringer volume:

8.5

Adjusting screen brightness

Custo Option

Reach the 'Menu' page

Lang

Select the default page

Confirm your choice

8.8

Programming speed dialing (speed dials) keys (Main page)

Custo Set

Reach the

'Menu' page

Screen Icon

OR increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys

Cntrst

Access the Main page using the navigator

Number

Enter the number

2 ab c

5 jkl

3 def

6 mn o

Press a call key on the

Main page

Name

Enter the name

29

8

8.9

Erase a programmed key

Clear

Programming your telephone

• To cancel your reminder request:

Appmnt

Access the Main page using the navigator

Select the key to erase

8.10

Programming an appointment reminder

You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).

Appmnt Change

Change

Reach the

'Menu' page

Select the type of appointment

(temporary or permanent)

8.11

Identifying the terminal you are on

The number of your telephone is displayed on the 'Info' page.

Access the Info page using the navigator.

Reach the

'Menu' page

Select the type of appointment (temporary or permanent)

2 ab c

5 jkl

3 def

6 mn o

Enter time of appointment

Confirm the appointment time

• At the programmed time, your telephone rings:

Clear

8.12

Broadcasting background music on your loudspeaker

You can broadcast background music on the loudspeaker of your telephone (depending on configuration): when telephone is not in use, background music is played

(Long press)

Press the same key to cancel

(Long press)

If you are on call, the display flashes and an audio tone is generated. After unanswered calls, a temporary request is cancelled but a permanent request remains in memory.

If your calls are forwarded to another terminal, the forwarding is not applied to the reminder call.

The music stops when a call is made or received and starts again when you hang up.

30

8.13

Lock / unlock your telephone

Reach the

'Menu' page

Lock

2 ab c

5 jkl

3 def

6 mn o

Depending the displayed informations, enter your password or confirm your telephone is locked/unlocked

8 Programming your telephone

8.14

Configuring the audio jack of your telephone

By default, the audio jack of your telephone can be used to connect a headset, handsfree kit or loudspeaker.

Custo Set Jack reach the 'Menu' page

Headset

OR

Handsfree

OR

StSpeaker

8.15

Activating/deactivating 'forced headset' mode

'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver.

Custo Set Headst

Reach the

'Menu' page

On Off

OR

Activating/deactivating 'forced headset' mode

31

9

ACD : Agent set / Supervisor station

Other

9.1

Agent set

A call centre solution allows optimum distribution of calls to agents according to their availability and skills.

9.2

Open an agent session (login) - Agent set

Select the ACD application

2 ab c

5 jkl

3 def

6 mn o

Depending the displayed informations, enter your password or confirm

Login

Select the agent and validate

ACD application welcome screen display

9.3

ACD application welcome screen - Agent set status of the queues name of the agent set

135

Onduty

Menu

T.Abs

Logout

Passwd

ACD

A2

[01]

On

12:55

Info

Offduty

Groups

[01] means: 1 call waiting (Alcatel 4028/4029 - Alcatel 4008/4018/4019).

9.4

The four operating statuses of the agent set

An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are:

In service, the agent is ready to receive calls.

Withdrawn , the agent has withdrawn from the ACD application.

Additional task, the agent is performing a task concerning a call and is not taking other calls.

Temporarily absent, the agent has taken a break and is not taking calls.

The agent can change the operating status directly by entering codes (on all sets), by pressing the function keys on the set (Alcatel

4028/4029 and Alcatel 4038/4039/4068 sets), or using the 'Agent Assistant' agent software on PC (if available).

9.5

Changing the operating status of the set - Agent set

• Changing using codes (all sets)

The operating status change codes are defined when the system is configured. Contact the system administrator to obtain these codes.

Codes Statuses in service withdrawn enter the feature code to activate additional task temporarily absent

A melody is played: activation accepted, the change of status has been carried out

OR

A 'buzzer' type alarm sounds: activation refused, the set is probably not taken into account by the call centre; you should contact your administrator

• Change by function keys (Alcatel 4028/4029 and Alcatel 4038/4039/4068)

Press the function key of the status to be activated. Information relative to the selected status is displayed on the screen. If a refusal message is displayed, contact the system administrator.

9.6

Modifying your personal code - Agent set

Password

2 ab c

5 jkl

3 def

6 mno

New code (4 digits)

32

9 ACD : Agent set / Supervisor station

9.7

Integrating another group/leaving a group - Agent set

9.9

Supervisor station

A supervisor can review the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on an Alcatel 4028/4029 or Alcatel 4038/4039/4068 set.

A supervisor can also perform the agent function from the same set.

Groups

Press the key of the group (1 to 8) to integrate (box empty) and/orpress the key of the group to leave (box full)

9.8

Agent set - Close the agent session (logout)

Logout

9.10

Supervising group mailboxes - Supervisor station

• Consulting the messages:

When a message is left in a group mailbox, the voice mail present indicator associated with the supervision key flashes.

follow the instructions of the voice guide

Press the supervision key

When a mailbox is reviewed by a supervisor, the other supervisors cannot access it.

• Supervision keys for group mailboxes and positioning on the sets:

Access the 'Main' page

33

Compliance

howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice.

The invoice will be demanded if making a claim under the warranty. The warranty does not however confirm in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer.

Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products.

The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear.

The wording is not contractual and may be subject to change. Some features of your telephone are controlled by a software key and the configuration of the unit.

Declaration of compliance

EC countries: we, Alcatel Business Systems, declare that the Alcatel 4028 and 4029 products comply with the essential demands of Directive 1999/5/CE of the European

Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer.

Information relative to the environment

This symbol indicates that at the end of its life, this product should be subject to special collection and disposal in member countries of the European Union, as well as in Norway and Switzerland. By ensuring this product is disposed of correctly, you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product. For further details about recycling this product, please contact the supplier who sold you the product.

Operating conditions

Operating temperature range: -5°C /45°C.

Acoustic shock protection

The acoustic level of the signal generated by the handset earpiece is less than 136 dBspl for a transient signal and less than 125 dBA for a continuous signal.

Directive 2003/10/EC specifying the risks inherent in noise at work

The ring contributes towards overall daily noise; at its maximum setting, the level is

105 dBA at

60 cm from terminal. To reduce the level, the following is recommended:

- reduce the setting (9 levels of 5 dB)

- program a progressive ring.

Alcatel Business Systems, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice.

Copyright © Alcatel Business Systems. 2006. All rights reserved.

34

MU19005USA C-O600ed01-1207

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