PDF - Oracle Documentation

PDF - Oracle Documentation
Oracle FLEXCUBE Direct Banking
Release 12.0.0
Retail Customer Services User Manual
Part No. E52305-01
Retail Customer Services User Manual
Table of Contents
1. Transaction Host Integration Matrix ..................................................................................................... 3
2. Login......................................................................................................................................................... 5
3. First time login ........................................................................................................................................ 9
4. Logout .................................................................................................................................................... 16
5. Ad-hoc Account Statement Request ................................................................................................... 18
6. Stop Or Unblock Cheque Request ...................................................................................................... 21
7. Cheque Book Request .......................................................................................................................... 24
8. Cheque Status Inquiry .......................................................................................................................... 28
9. Debit Card Details ................................................................................................................................. 31
10. Manage External Accounts ................................................................................................................ 34
11. External Account Statement .............................................................................................................. 38
12. Register Report ................................................................................................................................... 42
13. Alerts .................................................................................................................................................... 47
13.1. Alerts- User Alerts .......................................................................................................................... 48
13.2. Alerts- Customer Alerts.................................................................................................................. 51
13.3. Alerts-Account Alerts ..................................................................................................................... 53
14. E-statement Subscription / unsubscription ..................................................................................... 55
15. Subscribe /unsubscribe additional Channels .................................................................................. 58
15.1. Unsubscribe from other channels .................................................................................................. 59
15.2. Subscribe for Other Channels ....................................................................................................... 61
16. Preferences .......................................................................................................................................... 63
17. Session Summary ............................................................................................................................... 69
18. Mailbox ................................................................................................................................................. 72
18.1. Viewing Received Message........................................................................................................... 73
18.2. Sending Messages ........................................................................................................................ 75
19. Reminders ............................................................................................................................................ 77
19.1. Registration .................................................................................................................................... 78
20. Electronic Form Initiate ...................................................................................................................... 81
21. Foreign Exchange Rate Inquiry ......................................................................................................... 83
22. New Service Request .......................................................................................................................... 85
22.1. Reissue Transaction Password ..................................................................................................... 86
22.2. Account Closure ............................................................................................................................ 89
22.3. Activate Debit Card ........................................................................................................................ 91
22.4. Apply for ATM/Debit Card .............................................................................................................. 93
22.5. Debit Card Hot listing ..................................................................................................................... 97
22.6. Reset ATM/ Debit Card PIN......................................................................................................... 101
23. Change Password ............................................................................................................................. 105
24. Force Change Password .................................................................................................................. 108
25. Lock Transaction Password ............................................................................................................ 111
26. Open Additional Account ................................................................................................................. 113
27. Open New Customer Account ......................................................................................................... 116
28. ATM/Branch Locator ......................................................................................................................... 130
vi
Transaction Host Integration Matrix
1. Transaction Host Integration Matrix
Legends
NH
No Host Interface Required.

Host Interface to be developed separately.

Pre integrated Host interface available.

Pre integrated Host interface not available.
SR
Service Requests
Transaction Name
FLEXCUBE UBS
Third Party Host System
Login(First time login)
NH
NH
Logout
NH
NH
Ad-hoc Account Statement
Request


Stop Or Unblock Cheque
Request


Cheque Book Request


Cheque Status Inquiry


Debit Card Details


3
Transaction Host Integration MatrixError! No text of specified style in document.
Transaction Name
FLEXCUBE UBS
Third Party Host System
Register reports
NH
NH
Alerts- User Alerts


Alerts-Account Alerts


Alerts- Customer Alerts


E Statements Subscription/


E Statements Unsubscription


Preferences
NH
NH
Session Summary
NH
NH
Mailbox
NH
NH
Electronic Form initiate
NH
NH
Exchange Rate Inquiry


Reissue Transaction
Password
NH
NH
Account Closure
NH
NH
Activate Debit Card
NH
NH
Apply for ATM/Debit Card
NH
NH
Debit Card Hot listing
NH
NH
Reset ATM/ debit Card Pin
NH
NH
Force change password
NH
NH
Lock Transaction Password
NH
NH
Open Additional Account


Open New Customer
Account


4
Login
2. Login
This option allows the user to log in to the ORACLE FCDB application. By default, the security
keyboard option is checked. This enables the user to access the interface through a virtual
keyboard appearing on the screen by either clicking or hovering on the keys. Alternatively, the
user can clear the security keyboard option and can use the keyboard.
To log in to ORACLE FCDB
1. Enter the appropriate URL of the application provided in the address bar
2. The system displays the main page of the Oracle FLEXCUBE Direct Banking
application
5
Login
Oracle FLEXCUBE Direct Banking
Field Description
Field Name
Description
User ID
[Mandatory, Alphanumeric, 20]
Type the unique user ID.
Password
[Mandatory, Alphanumeric, 20]
Type the password.
Theme selection
[Optional, Dropdown]
Select the theme from the dropdown displayed inline to the user id
field. By default the theme will be set as per the set preferences.
Language
[Optional, Dropdown]
Select the language for the application.
Use Virtual
Keyboard
[Optional, Check Box]
Select the Use Virtual Keyboard check box to use the virtual
keyboard.
By default, this check box is checked.
6
Login
Field Name
Description
Click here to enter
by hovering
[Optional, Check Box]
Select the Click here to enter by hovering check box to enter the
password by moving the mouse over the keyboard without clicking
the keys.
Virtual Keyboard Functions
1. Click on the Upper button to arrange the key board using Upper case characters. The
Caption of the button will change to Lower. Click on it to arrange the key board using
Lower case characters
2. Click on the Delete button to delete previously entered characters
3. Click on Clear All to clear the password field.
4. Click on the Not Mixed to arrange the keyboard as per standard key board layout.
Caption of the button changes to Mixed. Click on the Mixed to change the keyboard
layout after every character click.
ORACLE FLEXCUBE DIRECT BANKING
5. Enter the Use ID and Password.
6. Click the Sign In button to log in to the application. The system displays the home page View Initiated Transactions screen.
7
Login
View Initiated Transactions
8
First time login
3. First time login
For the first time login user needs to change the password, change account nick names, and
modify the limits. Once the process is completed user lands to the first screen or the Landing
page.
To log in to the Oracle FLEXCUBE Direct Banking
1. Enter the appropriate URL of the application provided in the address bar
2. The system displays the main page of the Oracle FLEXCUBE Direct Banking application
3. Logon to the Internet Banking application through new User id and password. The
system displays the First Time Login screen.
9
First time login
Step 1- Terms and Conditions
4. Read the Terms and conditions and accept or decline the terms and conditions.
5. Click the Accept button to accept the terms and conditions. The system proceeds to the
next step.
OR
Click the Decline button to reject the terms and conditions.
10
First time login
Step 2- Force change Password
Field Description
Field Name
Description
Change Login Password
User ID
[Display]
This field displays the user ID.
Existing
Password
[Mandatory, Alphanumeric, 18]
New Password
[Mandatory, Alphanumeric, 18]
Type the old password.
Type the new password. The password strength is displayed on
entering the new password.
Confirm New
Password
[Mandatory, Alphanumeric, 18]
Type the new password to confirm.
11
First time login
Field Name
Description
Change Transaction Password
User ID
[Display]
This field displays the user ID.
Existing
Password
[Mandatory, Alphanumeric, 18]
New Password
[Mandatory, Alphanumeric, 18]
Type the old password.
Type the new password. The password strength is displayed on
entering the new password.
Confirm New
Password
[Mandatory, Alphanumeric, 18]
Use Virtual
Keyboard
[Optional, Check Box]
Type the new password to confirm.
Select the Use Virtual Keyboard check box to use the virtual
keyboard.
By default, this check box is checked.
Click here to enter
by hovering
[Optional, Check Box]
Select the Click here to enter by hovering check box to enter the
password by moving the mouse over the keyboard without clicking
the keys.
By default this checkbox is checked.
6. Enter the appropriate details in the relevant field.
7. Click the Change button. The system displays the next step.
OR
Click the Clear button to clear the data in the fields
12
First time login
Step 3- Set Account Nicknames
Field Description
Field Name
Description
Account Type
Select the account type from the available account types tabs.
The following fields are displayed on selecting the Account type
Disable Account
Nicknames
[Optional, Checkbox]
Account Number
[Display]
Select the checkbox for the Disable account Nicknames to disable
the Account nick names for the selected accounts.
This column displays the Account number.
13
First time login
Field Name
Description
Account Nick
name
[Optional, Alphanumeric, 20]
Set as favorite
[Optional, Checkbox]
Type the Account nick name.
Select the checkbox for the account for which you want to select
the nickname.
8. Select The Checkbox
9. Click the Save button. The system saves the settings and displays the next step.
10. Click the Skip button to skip the step for the time being. The system displays the next
step
Step 4- Set Payments limit
11. Select the transactions from the list of Transactions available to you.
12. Enter the new limits for initiation limit and daily authorization limit in the box provided for
limits modification. You can modify the limits for all the transactions available to you.
13. Click the Change button. The system displays the next step.
OR
Click the Skip button to continue to the next screen.
14
First time login
Step 5- Complete
14. Click the Continue button. The system displays the landing page.
15
Logout
4. Logout
This option allows the user to log out of the ORACLE FCDB application.
To log out of the Oracle FLEXCUBE Direct Banking
1. Log in to the Oracle FLEXCUBE Direct Banking application
2. Navigate to the appropriate option
Oracle FLEXCUBE Direct Banking
3. Click the Logout option which appears on the upper-right corner of the screen. The
system displays FLEXCUBE Internet Banking - Log off screen.
16
Logout
FLEXCUBE Internet Banking - Log off
4. Click the Close button to close the window
17
Ad-hoc Account Statement Request
5. Ad-hoc Account Statement Request
Regular statements are sent to the customers as per their desired periodicity. This option allows
the user to request for an ad-hoc account statement for any of the CASA accounts.
To request an ad-hoc account statement
1. Navigate through the menus to Customer Services > Self Services > Adhoc Account
Statement Request. The system displays the Adhoc Statement Request screen
Adhoc Statement Request
Field Description
Field Name
Description
18
Ad-hoc Account Statement Request
Field Name
Description
Account Type
[Mandatory, Drop-Down]
Select the account type from the drop-down list for which the adhoc account statement is to be generated.
The options are
 Current and Savings
 Term Deposit
2. Select the Account Type
3. Click the Submit button. The system displays Adhoc Statement Request screen
Adhoc Statement Request
Field Description
Field Name
Description
Account Type
[Display]
This field displays the account type selected for which the ad-hoc
account statement is to be generated.
Account Number
[Mandatory, Drop-Down]
Select the account number from the drop-down list.
It displays the customer IDs and account numbers of the selected
account type under them.
From Date
[Mandatory, Pick List]
Select the start date from the pick list.
It is the date from which the account statement is required.
To Date
[Mandatory, Pick List]
Select the end date from the pick list. It is the date up to which the
account statement is required.
4. Select the account number, start date, and end date.
5. Click the Submit button, the system displays the Adhoc Statement Request - Verify
screen
OR
Click the Another Account Type button to go to the previous screen.
19
Ad-hoc Account Statement Request
Adhoc Statement Request - Verify
6. Click the Confirm button. The system displays the Adhoc Statement Request - Confirm
screen with the status message.
OR
Click the Change button to change the transaction
Adhoc Statement Request - Confirm
7. Click the Another Request button. The system displays the Adhoc Statement Request
screen.
20
Stop Or Unblock Cheque Request
6. Stop Or Unblock Cheque Request
This option allows you to block/unblock a cheque. It also allows you to block/unblock set or batch
of a cheque by entering the cheque range.
To stop or unblock a cheque.
1. Navigate through the menus to Customer Services > Cheques > Stop or Unblock
Cheque Request. The system displays the Stop or Unblock Cheque Request screen.
Stop or Unblock Cheque Request
Field Description
Field Name
Description
Select Action
[Mandatory, Drop-Down]
Select the action to be performed on the cheque.
The options are:

Stop Cheque Request
21
Stop Or Unblock Cheque Request
Field Name
Description

Account Number
Unblock Cheque Request
[Mandatory, Drop-Down]
Select the account number from the drop-down list.
Reason
[Mandatory, Alphanumeric, 40]
Type the reason to stop a cheque.
Note: This field is disable if the action is selected as unblock.
Cheque Number
[Optional, Radio Button, Numeric,20]
Click the Cheque Number radio button to enter the cheque number
in the adjacent field.
The adjacent field gets enabled only if the Cheque Number radio
button is selected.
Cheque Range
[Optional, Radio Button, Numeric,20]
These fields get enabled only if the Cheque Range radio button is
selected.
Type the cheque range in this field.
Type first and last cheque number of the desired range in the two
fields.
For Example: If the user enters the cheque range as 1-5, then all
the cheques from 1-5 are blocked/ unblocked.
2. Click the Submit button. The system displays the Stop Cheque Request Verify screen.
Stop Cheque Request Verify
3. Click the Confirm button. The system displays the Unblock Cheque Request Confirmed
screen with the status message.
Unblock Cheque Request Confirmed
22
Stop Or Unblock Cheque Request
4. Click the OK button. The system displays the Stop Or Unblock Cheque Request screen.
23
Cheque Book Request
7. Cheque Book Request
The Cheque Book Request option allows you to request for a cheque book.
To request for a cheque book
1. Navigate through the menus to Customer Serices > Cheques > Cheque Book
Request. The system displays the Cheque Book Request screen.
Cheque Book Request
24
Cheque Book Request
Field Description
Field Name
Description
Select Account
[Mandatory, Drop-Down]
Select the account number from the accounts displayed in the
drop-down list.
No of Cheque
Books
[Mandatory, Drop-Down]
Cheque Book
Type
[Mandatory, Drop-Down]
Cheque Book
Option
[Mandatory, Drop-Down]
Select the no of cheque books from the drop down list.
Select the type of cheque books from the drop down list.
Select the number of cheque leaves needed from the drop-down
list.
The options are:

Cheque Book With 10 Leaves

Cheque Book With 25 Leaves

Cheque Book With 50 Leaves
Delivery details
Mode of delivery
[Mandatory, Radio button]
Select the Radio button from the available radio buttons
The options available are
 Branch
 Courier
Note: On selecting the Branch radio button the fields mention
below shall be display fields.
City
[Conditional, Dropdown]
Select the City to which the branch belongs from the drop down
list.
Branch
[Conditional, Dropdown]
Select the branch from where the cheque book will be collected
from the drop down list.
Name
[Optional, Alphanumeric, 35]
Type the Name to which the delivery shall be done.
Address
[Optional, Alphanumeric, 34*3]
Type the address for delivery of cheque book(s).
25
Cheque Book Request
Field Name
Description
City
[Optional, Alphanumeric, 35]
Type the city to which the address belongs.
State
[Optional, Alphanumeric, 35]
Type the state to which the city belongs.
Country
[Optional, Alphanumeric, 35]
Type the country of the address.
Postal code
[Optional, Alphanumeric, 35]
Type the postal code.
Phone
[Optional, Alphanumeric, 35]
Type the phone number.
2. Click the Submit button. The system displays the Cheque Book Request - Verify screen.
Cheque Book Request - Verify
3. Click the Confirm button. The system displays the Cheque Book Request – Confirm
screen with the status message.
OR
Click the Change button to change the cheque book details.
Cheque Book Request - Confirm
26
Cheque Book Request
4. Click the OK button. The system displays the Cheque Book Request screen.
27
Cheque Status Inquiry
8. Cheque Status Inquiry
This allows you to view the status of cheques for an account. Specific reports can be generated
for paid cheques, stopped cheques, paid cheques for a given period and for a given cheque
range. Alternatively, a generic report can also be generated. Report can be generated for a single
cheque also. A generic report without entering a cheque number can also be found out.
Note: The Cheque Status shall be displayed if the Cheque is a valid cheque for selected account
To inquire cheque status.
1. Navigate through the menus to Customer Services > Cheques > Cheque Status
Inquiry. The system displays the Cheque Status Inquiry screen.
Cheque Status Inquiry
28
Cheque Status Inquiry
Field Description
Field Name
Description
Select Account
[Mandatory, Dropdown]
Select the account for which the stop payment report is to be
generated from the dropdown list.
Status
[Mandatory, Dropdown]
Select the status of cheque for which report is generated from the
dropdown list.
From Date
[Mandatory, Pick List]
Select the date from which the report is to generated .
To Date
[Mandatory, Pick List]
Select the date from which the report is to be generated.
Search by Cheque
Number
[Optional, cheque box]
Cheque Number
[Conditional, Numeric, 20]
Select the check box if the search criterion is to be defined by
cheque number.
Enter the particular cheque number whose status is to be inquired
This field will be displayed only if “Search by cheque number” is
ticked.
Cheque Range
[Conditional, Numeric, 20]
Enter the cheque range whose status is to be required
This field will be displayed only if “Search by cheque number” is
ticked.
2. Select the account number from the drop-down menu.
3. Select the cheque status and date range.
Cheque Status Inquiry
4.
Click the Submit button. The system displays the status of the cheque and cheque
amount.
Cheque Status Inquiry
29
Cheque Status Inquiry
Field Description
Field Name
Description
Account
[Display]
This column displays the Account Number specified
Cheque Number
[Display]
This column displays the Cheque number whose report is
generated.
Cheque Status
[Display]
This column displays the Status of cheque for which report is
generated.
Reason
[Display]
This column displays the Reason for stopping the payment of the
cheque.
30
Debit Card Details
9. Debit Card Details
Using this options you can view the details of the credit card.
To view debit card details
1. Navigate through the menus to Debit Card Details. The system displays Debit Card
Details screen.
Debit Card Details
Field Name
Description
Select Account
[Mandatory, Dropdown]
Select the account to view the debit card details from the
dropdown list.
2. Click the Submit button. The system displays the Get Account with debit card details.
31
Debit Card Details
Debit Card details
Field Description
Field Name
Description
Card Number
[Display]
This column displays the Card number for the account number
selected.
Customer Id
[Display]
This column displays the Customer id of the User for which card
exists.
Account Number
[Display]
This column displays the Account number of the User for which
card exists.
Branch
[Display]
This column displays the Branch of the Card number for which
Card exists.
Card Product
[Display]
This column displays the name of the card product.
Name on card
[Display]
This column displays the name on the card as displayed on the
card.
3. Click the Card number link to view the Debit Card details.
32
Debit Card Details
View Debit Card Details
4. Click the Back button to return to the previous screen.
33
Manage External Accounts
10. Manage External Accounts
The user may have accounts in multiple banks. This option enables statement access for the
external accounts.
The Add External Accounts option allows the user to add external accounts. .
To add external accounts.
1. Navigate through the menus Accounts > External Accounts > Add External
Accounts. The system displays the Manage External Accounts screen.
Manage External Accounts
Field Description
Field Name
Description
34
Manage External Accounts
Field Name
Description
Account Number
[Mandatory, Alphanumeric, 20]
Type the account number in this field.
Account Name
[Optional, Alphanumeric, 50]
Type the account name in this field.
SWIFT Code
[Mandatory, Radio Button]
Click SWIFT Code to search bank details based on SWIFT code.
Type the search characters in the adjacent field to perform search
based on the typed characters, if required.
Bank Name
[Mandatory, Radio Button]
Click Bank Name to search bank details based on bank name.
Type the search characters in the adjacent field to perform search
based on the typed characters, if required.
Address
[Display]
This field displays the address of the bank.
This field will be activated on selecting the Bank name radio
button.
Currency
[Mandatory, Dropdown]
Select the currency from the dropdown list.
Effective date
[Mandatory, Pick list]
Select the effective date for the external account.
Closing date
[Mandatory, Pick list]
Select the closing date for the external account.
2. Click SWIFT Code or Bank Name radio button to select SWIFT Code or bank name as
base criteria for searching bank details. Type the corresponding search characters, if
required.
3. Click the Find button. The system displays the Bank Details pop-up screen with the
search results.
35
Manage External Accounts
Bank Details
4. Select the required bank details and click the OK button. The system displays the
Manage External Accounts screen with the bank details.
OR
Re-enter the search criteria to filter the bank details again.
Manage External Accounts
Field Description
Field Name
Description
Address
[Display]
This field displays the bank address.
Currency
[Mandatory, Drop-Down]
Select the currency for the external account from the drop-down
list.
36
Manage External Accounts
Field Name
Description
Effective Date
[Mandatory, Pick List]
Select the effective date for the external account from the pick list.
Closing Date
[Optional, Pick List]
Select the closing date for the external account from the pick list.
5. Click the Submit button. The system displays the Manage External Account - Verify
screen.
Manage External Account - Verify
6. Click the Confirm button. The system displays the Manage External Account – Confirm
screen with the status message.
Manage External Account - Confirm
7. Click the OK button. The system displays the Manage External Accounts screen.
37
External Account Statement
11. External Account Statement
Using External Account statement you can see the Account statements for external accounts
registered. Account statement will be displayed only if any MT940 statement is received from the
other Bank.
To view external account statement
1. Navigate through the menus Accounts > External Accounts > External Account
Statement. The system displays the External Account Statement screen.
External Account Statement
38
External Account Statement
Field Description
Field Name
Description
Select any one of the radio button given below
Predefined Period
[Optional, Radio Button, Dropdown]
Click the Predefined Period radio button to select the predefined
Date ranges configured in the application.
Select the predefined from the dropdown list
The options are
Last 7 days
Last 15 days
Last 30 days.
Effective date
[Optional, Radio Button, Pick list]
Click on the Effective date radio button to select the date range for
the statement.
Select the Effective date from the pick list.
This field is enabled if Choose Date Range radio button is selected
Closing Date
[Conditional, Pick list]
Select the closing date from the pick list.
This field is enabled if Choose Date Range radio button is
selected.
Column Name
Description
Account Number
[Display]
This column displays external account numbers mapped to the
user.
Click the radio button adjacent to the Account Number column to
view the account statement.
Currency
[Display]
This column displays the account currency.
Description
[Display]
This column displays the account description.
Effective Date
[Display]
This column displays the effective date of the account statement
registration.
Closing Date
[Display]
This column displays the closing date of the account statement
registration.
39
External Account Statement
2. Click the View Statement button. The system displays the External Account Statement
Details screen.
OR
Click the Delete button to de-link the external account from statement view. The system
displays the Verify and Confirm screen for Delete External Account statement.
External Account Statement Details
Field Description
Column Name
Description
Statement Number
[Display]
This column displays the statement number of the selected
account.
Click the link to view the account statement related to the selected
account number.
Effective Date
[Display]
This column displays the effective date of the account statement.
Closing Date
[Display]
This column displays the closing date of the account statement.
Pages Available
[Display]
This column displays the number of pages for a particular
statement number.
Opening Balance
[Display]
This column displays the opening balance of the account as on
statement date.
Closing Balance
[Display]
This column displays the closing balance of the account.
Receiving Date
[Display]
This column displays the statement receipt date.
3. Click the link below the Statement Number column. The system displays the External
Account Transaction Details screen.
40
External Account Statement
External Account Transaction Details
Field Description
Column Name
Description
Transaction Date
[Display]
This column displays the date of transaction
Effective Date
Display]
This column displays the effective date of the transaction
Description
[Display]
This column displays the transaction description.
Customer
Reference
[Display]
Credit Amount
[Display]
This column displays the customer reference number.
This column displays the credit amount.
Debit Amount
[Display]
This column displays the debit amount.
4. Select the page number from the drop-down list. The system displays the details on the
selected page.
5. Click the Back button to navigate to the previous screen.
41
Register Report
12. Register Report
This option allows the user to download, view and register a report.
To download a report
1. Navigate through the menus to Customer Services > Self Services > Register Report.
The system displays the Register Report screen.
Register Report
Field Description
Field Name
Description
Select Report
Type
[Mandatory, Drop-Down]
Select the report type from the drop-down list.
2. Click the Go button. The system displays the Register Report screen.
42
Register Report
Register Report
Field Description
Field Name
Description
Frequency
[Mandatory, Drop-Down]
Select the report frequency from the drop-down list.
The options are
 Daily
 Weekly
 Monthly
 Once

 HTML
Excel
Report Output Format
[Mandatory, Drop-Down]
Select the report output format from the drop-down list.
The options are
 PDF
 HTML
 Excel
Date
[Conditional, Pick List]
Select the report activation date from the pick list.
This field is displayed depending upon the selection in the
frequency field.
43
Register Report
Field Name
Description
Hour
[Conditional, Drop-Down]
Select the time in hours from the drop-down list.
This field is displayed depending upon the selection in the
frequency field.
Minute
[Conditional, Drop-Down]
Select the time in minutes from the drop-down list.
This field is displayed depending upon the selection in the
frequency field.
Activation Date
[Conditional, Pick List]
Select the report activation date from the pick list.
This field is displayed depending upon the selection in the
frequency field.
Deactivation Date
[Conditional, Pick List]
Select the report deactivation date from the pick list.
This field is displayed depending upon the selection in the
frequency field.
Hour
[Conditional, Drop-Down]
Select the time in hours from the drop-down list.
This field is displayed depending upon the selection in the
frequency field.
Minute
[Conditional, Drop-Down]
Select the time in minutes from the drop-down list.
This field is displayed depending upon the selection in the
frequency field.
3. Select the report frequency and report download format.
4. Enter the date range.
5. Click the Run Report button. The system displays the File Download - Security Warning
screen.
44
Register Report
File Download - Security Warning
6. Click the Save button to save the file.
OR
Click the Cancel button to close the window.
To Register a report
7. Click the Register button on the Register Report screen. The system displays the Report
Registration - Verification screen.
Register Report - Verification
8. Click the Confirm button. The system displays the Register Reports screen.
OR
Click the Back button to navigate to the previous screen.
45
Register Report
Report Registration Confirmation
To View a report
9. Log on to the Internet Banking application.
10. Navigate through the menus to Reports > Register Report. The system displays the
Register Report screen.
11. Click the GO button. The system displays the Register Report screen.
12. Select the report frequency and report download format.
13. Enter the date range.
14. Click the View Reports button. The system displays the Report screen.
46
Alerts
13. Alerts
47
Alerts
13.1. Alerts- User Alerts
These alerts are sent when there is user level change like change in password; change in email,
account is locked etc.
To Register user alerts
1. Navigate through the menus to Customer Services > Self Services > Alerts. The
system displays the Alerts screen.
Alerts
Field Description
Field Name
Description
User Alerts/
Customer Alerts/
Account Alerts
[Optional, Radio button]
Customer Number
[Conditional, Drop-Down]
Click the User Alerts radio button to select any one of the alerts.
Select the customer number from the drop down list.
This field is enabled if the Customer Alerts radio button is
selected.
Account Number
[Conditional, Drop-Down]
Select the account number from the drop down list.
This field is enabled if the Account Alerts radio button is selected.
2. Select the User Alerts radio button.
3. C lick the Get Alerts button. The system displays the Alerts screen with the description.
48
Alerts
Alerts
Field Description
Field Name
Description
Alert Description
[Display]
This column displays the alert description.
Select the checkbox of the alert to register for the Alert.
Note: Alerts shown in screen are for sample purpose. Actual alerts
configured in application might be different.
Email
[Display]
This column displays the email id at which the alert will be sent.
SMS
[Display]
This column displays the Mobile SMS at which the alert will be
sent.
Parameters
[Conditional, Numeric, 100]
Type the threshold percentage for Alerts Registration.
This field is enabled if the Limit threshold Alert checkbox is
selected as the alert description
4. Select the Alert Description.
5. Click the Register button. The system displays the Alert verification screen.
Alerts
49
Alerts
6. Click the Confirm button. The system displays the Alert screen with confirmation
message.
OR
Click the Back button to return to the previous screen.
Alert - Confirm
7. Click the Register/De Register Another button to register another alert.
50
Alerts
13.2. Alerts- Customer Alerts
These alerts are sent when any transactions are done in the customer number selected.
To Register Customer alerts
1. Navigate through the menus to My Services > Alerts. The system displays the Alerts
screen.
Alerts
Field Description
Field Name
Description
User Alerts/
Customer Alerts/
Account Alerts
[Optional, Radio button]
Customer Number
[Conditional, Drop-Down]
Click the User Alerts radio button to select any one of the alerts.
Select the customer number from the drop down list.
This field is enabled if the Customer Alerts radio button is
selected.
Account Number
[Conditional, Drop-Down]
Select the account number from the drop down list.
This field is enabled if the Account Alerts radio button is selected.
2.
Click the Customer Alerts radio button. Select the Customer No. Click the Get Alerts
button. The system displays the Alerts detail screen.
Alerts
51
Alerts
Field Description
Field Name
Description
Alert Description
[Optional, Check Box]
Select the Alert Description check box to set an alert.
It displays the brief description of an alert.
Note: Alerts shown in screen are for sample purpose. Actual alerts
configured in application might be different.
Note: In Case Customer Alerts, alert will be delivered to the e-mail and mobile number specified
at customer profile.
3. Select the alert description.
4. Click the Register/De-Register button. The system displays the Alert verification screen.
Alerts - Verify
5. Click the Confirm button. The system displays the Alert screen with the confirmation
message.
OR
Click the Back button to return to the previous screen.
Alert - Confirm
6. Click the Register Another button to register another alert.
52
Alerts
13.3. Alerts-Account Alerts
These alerts are sent when any transactions are done in the account selected.
To send account alerts
1. Navigate through the menus to My Services > Alerts. The system displays the Alerts
screen.
Alerts
2. Click the Get Alerts button The Alerts detail screen is displayed.
Alerts
Field Description
Field Name
Description
Alert Description
[Display]
This column displays the alert description.
Select the checkbox of the alert description to register for the Alert.
Note: Alerts shown in screen are for sample purpose. Actual alerts
configured in application might be different.
53
Alerts
Field Name
Description
Email
[Display]
This column displays the Mail id at which the alert will be sent.
This field will get displayed
SMS
[Display]
This column displays the Mobile SMS at which the alert will be
sent.
Parameters
[Conditional, Numeric, 100]
Type the threshold percentage for Alerts Registration.
This field will get activated on selecting the Limit threshold Alert
checkbox.
3. Select the Alert Description.
4. Click the Register/De-Register button. The system displays the Alert verification screen.
Alerts - Verify
5. Click the Confirm button. The system displays the Alert screen with confirmation
message.
OR
Click the Back button to return to the previous screen.
Alert - Confirm
6. Click the Register/De-Register Another button to register another alert.
54
E-statement Subscription / unsubscription
14. E-statement Subscription / unsubscription
This allows you to subscribe/unsubscribe for e statement .
To subscribe/unsubscribe for E statement
1. Navigate through the menus to Customer Services > Self Services > E statement. The
system displays the E-statement Subscribe/Un-subscribe screen.
E statement Subscription / Un subscription
Field Description
Field Name
Description
Account Type
[Mandatory, Dropdown]
Select the account type from the dropdown list.
Account No/
Credit Card No
[Mandatory, Dropdown]
Select the account No/ Credit Card No from the dropdown list.
55
E-statement Subscription / unsubscription
2. Click the Submit button. The system displays the E statement subscription/ un
subscription screen with detailed.
E statement Subscription / Unsubscription
Field Description
Field Name
Description
Primary Email id
[Mandatory, Alphanumeric]
Type the primary email id to which the E-statement is to be sent.
Secondary Email
id
[Optional, Alphanumeric]
Frequency
[Mandatory, Dropdown]
Type the secondary email id to which the E-statement is to be
sent.
Select the frequency at which the e-statement is required.
The options are
 Annual
 Daily
 Fortnightly
 Monthly
 Quarterly
 Semi Annual
 Weekly
Month
[Conditional, Dropdown]
Select the Month on which the e statement is required.
This field will be enabled on selecting Annual, quarterly, Semi
annually in the frequency field
56
E-statement Subscription / unsubscription
Field Name
Description
Day of the week
[Conditional, Dropdown]
Select the day of the week on which the e statement is required.
This field will be enabled on selecting fortnightly, weekly in the
frequency field.
Day of the Month
[Conditional, Dropdown]
Select the day of the month on which the e statement is required.
This field will be enabled on selecting Monthly in the frequency
field
Terms and
Conditions
[Mandatory, Checkbox]
Select the checkbox of terms and conditions.
3. Click the Terms and Conditions link to view the terms and conditions.
4. Click the Subscribe button to subscribe for the E statement, the system displays the E
statement Subscription / Unsubscription verify screen.
OR
Click the Unsubscribe button to unsubscribe for the statement.
E statement Subscription / Unsubscription- Verify
5. Click the Change button to return to the previous screen to modify the input data.
OR
Click the Confirm button. The system displays the E statement Subscription /
Unsubscription - confirm screen
E statement Subscription / Unsubscription- Confirm
6. Click the OK button to return to the E-statement Subscribe / unsubscribe screen.
57
Subscribe /unsubscribe additional Channels
15. Subscribe /unsubscribe additional Channels
This transaction allows you to subscribe or unsubscribe for additional channels. These additional
channels can be any channels like SMS, mobile or any other channel.
You can directly subscribe/Unsubscribe from these channels
58
Subscribe /unsubscribe additional Channels
15.1. Unsubscribe from other channels
To Unsubscribe for other channels
1. Navigate through the menu to Customer Services > Self Services >
Subscribe/Unsubscribe Banking Channels. The system displays the Subscribe /
Unsubscribe additional Channels screen.
Subscribe/ Unsubscribe additional channels
2. The above screen shows channel that have already been subscribed by the user
In order to unsubscribe from the channels
3. Select the check box to unsubscribe for sms Banking.
OR/AND
Select the check box to unsubscribe forJAVA Based Mobile Banking.
OR/AND
Select the check box to unsubscribe for Browser Based Mobile Banking.
4. Click the update button. The system displays the Subscribe / unsubscribe Banking
channels verify screen.
59
Subscribe /unsubscribe additional Channels
Subscribe/ Unsubscribe additional channel-Verify
5. Click the Back button to return to the previous screen to make the changes.
OR
Click the Confirm button to unsubscribe the selected channels. The system displays the
Subscribe / unsubscribe Banking channels Confirm screen.
Subscribe/ Unsubscribe additional channel-Confirm
6. Click the Ok button to Return to the Subscribe/ Subscribe Banking Channels.
60
Subscribe /unsubscribe additional Channels
15.2. Subscribe for Other Channels
To Subscribe for other channels
1. Navigate through the menu to My Services > Subscribe / Unsubscribe additional
Channels. The system displays the Subscribe / Unsubscribe additional Channels screen.
Subscribe/ Unsubscribe additional channels
Field Name
Description
Subscribe Channel
Check Box
[Optional Checkbox]
Select the check box for the channel stated with the check box.
User Id
[Mandatory, Alphanumeric]
Type the user id of the initiator of the transaction.
Password
[Mandatory, Alphanumeric]
Type the New Password that you want to set for the user.
Confirm Password
[Mandatory, Alphanumeric]
Type the Password to confirm the password that you want to set
for the user.
Transaction
Password
[Mandatory, Alphanumeric]
Confirm
transaction
Password
[Mandatory, Alphanumeric]
Type the New Transaction Password that you want to set for the
user.
Type the Transaction Password that you want to set for the user.
61
Subscribe /unsubscribe additional Channels
2. Click the check availability
3. Click the view user id policy
4. Click the view user id policy
button to check the availability of the user.
button to check the availability for the password.
button to check the password policy.
5. Select the required checkbox, Input the required data.
6. Click the Update button. The system displays the Subscribe / Unsubscribe additional
Channels- Verify screen.
Subscribe / Unsubscribe additional Channels- Verify
7. Click the Back button to return to the previous screen to make the changes.
OR
Click the Confirm button to unsubscribe the selected channels. The system displays the
Subscribe / unsubscribe Banking channels Confirm screen.
Subscribe/ Unsubscribe additional channel-Confirm
8. Click the Ok button to Return to the Subscribe/ Subscribe Banking Channels.
62
Preferences
16. Preferences
The Preferences option allows you to change the user ID, set the preferred language, preferred
color, home page, favorite transactions, and favorite accounts and nick names. The user can
access favorite transactions and accounts directly instead of accessing it through the main menu.
To set user preferences.
1. Navigate through the menus to Customer Services > Self Services > Preferences. The
system displays the Preferences screen.
63
Preferences
Preferences
Field Description
64
Preferences
Field Name
Description
Set User ID
Existing User ID
[Display]
This field displays the existing user ID.
Specify New User
ID
[Optional, Alphanumeric, 15]
Type the new user ID in this field.
Set Language Preference
Languages
[Optional, Drop-Down]
Select the preferred language from the drop-down list.
Set Color Preference
Colors
[Optional, Drop-Down]
Select the preferred colour from the drop-down list.
Set Landing Page
Transaction List
[Optional, Drop-Down]
Select the transaction list from the drop-down list. The selected
transaction will be set as the landing page.
Set As Favorite
Set As Favorite
[Optional, Check Box]
Select the check box against the transactions that you want to
set as favorite transactions.
The user can access the favorite transactions directly instead of
accessing it through the main menu.
Set Favorite Accounts and Nick Names
Customer Id
[Display]
This column displays the customer ID.
Account Number
[Display]
This column displays the customer's account number.
Account Nickname
[Optional, Alphanumeric, 16]
Type the account nick name in this field.
65
Preferences
Field Name
Description
Set as favorite
[Optional, Check Box]
Select the check box against the accounts that you want to set
as favorite accounts.
The user can access favorite accounts directly instead of
accessing it through the main menu.
2. Click the set favorite account and Nicknames link. The system displays the set
account preference screen.
OR
Naigate to Customer Services > Self Services > Set Account Preferences.
Set Account Preference
Field Description
66
Preferences
Field Name
Description
Account type
[Mandatory, dropdown]
Select the type of account from the dropdown list
The options are
 Current and savings
 Term deposits
 Loans
Account number
[Display]
This column displays the Account number.
Account Nick
name
[Conditional, Alphanumeric]
Type the nick name for the account number.
This field is activated for the account number for which the check
box is selected.
Set as favorite
[Conditional, Checkbox]
Select the check box to make the account as a favorite account..
3. Click the Save button. The system saves the settings and displays the preferences
screen.
4.
Click the Set Preference button. The system displays the Preferences - Verify screen.
Preferences - Verify
5.
Click the Confirm button. The system displays the Preferences - Confirm screen with the
status message.
OR
Click the Back button to change the user preferences.
67
Preferences
Preferences - Confirm
5. Click the OK button. The system displays the Preferences screen.
68
Session Summary
17. Session Summary
This option allows the user to track activity details of last five logins. The user can view the entire
session summary of the previous five log sessions, and transactions carried out in each session
along with the transactions’ status and time.
To view user session
1. Navigate through the menus to Session Summary. The system displays View User
Session screen.
View User Session
69
Session Summary
Field Description
Column Name
Description
Channel User Id
[Display]
This field displays the channel user IDs accessed during the
session.
Channel
[Display]
This field displays the channel accessed during the session.
Session Start
[Display]
This field displays the date and time of access.
2. This screen allows the user to view the list of last five sessions accessed by the user.
3. Click the View Session Info button to view the list of transactions done for the session
specified. The system displays the View User Session screen.
View User Session
Field Description
Field Name
Description
70
Session Summary
Field Name
Description
Channel User Id
[Display]
This field displays the channel user ID accessed during the
session.
Session Start
[Display]
This field displays the date and time of access.
Transaction Name
[Display]
This field displays the name of the transaction performed.
Status
[Display]
This field displays the status of the transaction.
Transaction Date
[Display]
This field displays the date and time of the transaction.
4. This screen allows the user to view the list of transactions processed for a specified
session along with the login and logoff details with date and time.
5. Click the Back button to navigate go to the previous screen.
71
Mailbox
18. Mailbox
The Mailbox option is an integrated communication system within the internet banking system for
you to communicate with the bank and vice versa. It allows you to view all the notifications, alert
messages and general messages sent by the bank; allows you to send messages to the bank
and view the sent messages.
Like popular e-mail clients that you may have used, the Mailbox offers an Inbox - where you can
view messages and notifications sent to you, a Send Message facility using which you can send
messages to the bank and a Sent folder, which allows you to view all the sent items.
Mail Box functionality is subdivided into the following sub-sections:
 Viewing received messages (Inbox)
 Viewing sent messages (Sent Messages)
 Sending messages(Compose)
72
Mailbox
18.1. Viewing Received Message
The Inbox folder stores all the bulletin messages sent to you. You can view the individual
messages by clicking on the sender's name. The following procedure explains the steps to
access Inbox and view a message stored within it.
To view received messages
1. Navigate through the menus to Customer Service > Mailbox. The system displays the
Messages screen.
Mailbox
2. Click the Inbox tab. The system displays following screen.
Mailbox Inbox
Field Description
Field Name
Description
Message Id
[Display]
This field displays the conversation id. This will be displayed only
in the Interactions / Messages folder.
Subject
[Display]
This field displays the descriptive synopsis of the message. It also
acts as a link to access the message.
73
Mailbox
Field Name
Description
Sender
[Display]
This field displays the name of the sender of the message. If the
message has been sent by the bank, then the Department Name
will be displayed as the Sender. The names for the departments
ids are already maintained in the system.
If the message has been sent by another user, then the customer
id for which the mail is being sent will be displayed as the sender.
Customer Id
[Display]
This field displays the date on which the message was received.
Received
[Display]
This field displays the date on which the message was received.
Expires
[Display]
This field displays the expiry date for the transaction.
Is Read
[Display]
This field displays the Is Read flag as Y/N.
3. Click on Subject link to view the message. The system displays following screen.
74
Mailbox
18.2. Sending Messages
To communicate with the bank authorities, the Mailbox offers a message sending option. You can
write about any problems that you may have faced, errors in the system, transactions that may
have not completed and any other issues and address them to the bank. It is a very effective
method of communicating with the bank.
To send messages
1. Navigate through the menus to Customer Serices > Mailbox. The system displays the
Messages screen.
Mailbox
2. Select an appropriate category for this message from the drop-down list adjacent to Step
1: Select what this message is about.
3. Select a subject for the message from the drop-down list adjacent to Step 2: Select the
subject of this message.
4. Type the message in the message box.
75
Mailbox
Message Mailbox Compose
5. To send the message, click the Send button. The system displays the following
confirmation message.
Mailbox Message Compose Confirmation
76
19. Reminders
The Reminder functionality enables business users to register for reminders. Once a reminder is
registered the user can view the reminder under the Reminder schedule. The reminder schedule
will display all registered reminders i.e. reminders that are due on the current date and also
reminders that are due in the future. Once the reminder is due, it appears under the, ‘Reminders
for Today’ screen section of the Reminder schedule. The system will enable the user to take
action on the reminder.
77
Reminders
19.1. Registration
Here, business user can register reminders.
To register reminder
1. Navigate through the menus to Customer Services > Self Services > Reminder
Schedule. The system displays Reminder Schedule screen for reminder.
Reminder Schedule
2. Initially it shows Reminders for today tab showing today’s reminders.
3. Click the Dismiss/Delete/Modify links in order to dismiss, delete of modify the reminder
respectively.
Reminder Schedule
4. Click on the Reminder Due during this week tab. The system displays reminders due
for current week.
Reminder Schedule
5. Click on the date link to view the reminder set for that particular day. The system displays
screen as below.
78
Reminders
Reminder Schedule
6. Clcik the Delete/Modify link on order to delete or modify that respective reminder.
7. Click the Reminders Due during this months tab in order to view reminders due for
current month.
Reminder Schedule
8. Click on the date link to view the reminder set for that particular day. The system displays
screen as below.
Reminder Schedule
9. Clcik the Delete/Modify link on order to delete or modify that respective reminder
10. Click the Register New Reminder button. The system displays below Registration
screen.
OR
Navigate to Customer Services > Self Services > Reminder Registration.
79
Reminders
Registration
Field Description
Field Name
Description
Subject
[Mandatory, Alphanumeric,50]
Type the subject for which the reminder is to be set.
Frequency
[Mandatory, Dropdown]
Select the frequency from the dropdown.
Start Date
[DatePicker]
Select the start date for the reminders.
End Date
[DatePicker]
Select the end date for the reminders.
Description
[Mandatory, Alphanumeric,100]
Type the description for the reminder to be set.
11. Click the Register button. The system displays Remindres Registration Confirm
screen.
OR
Click the Cancel button to go back to the previous screen.
Remindres Registration Confirm
12. Click the OK button. The system displays initial Remindre Schedule screen.
80
20. Electronic Form Initiate
The Electronic form initiate section enables you to initiate electronic form to inquire or request
updates/changes on the transactions:
You should be able to write a query to the bank for a particular transaction.
To Initiate Electronic form
1. Navigate through the menus to Customer Services > Electronic Form Initiate. The
system displays Electronic Form Initiate screen.
Electronic Form initiate
81
Electronic Form Initiate
Field Description
Field Name
Description
Transaction Date
[Mandatory, Pick list]
Select the date of the transaction from the drop down list.
Transaction Type
[Mandatory, Pick list]
Select the type of the transaction from the drop down list.
Query Type
[Mandatory, Pick list]
Select the type of the query from the drop down list.
Message
[Mandatory, Alphanumeric, ]
Type the message for the electronic form initiation.
2. Click the Submit for Authorization button to verify and confirm the transaction
OR
Click the Reset button to reset the electronic form initiate
Electronic Form - Verify
3. Click the Cancel button to cancel the Transactions
OR
Click the Confirm button. The system displays the Electronic form Confirm screen.
Electronic Form - Verify
4. Click the OK button to return to the Electronic form initiate screen.
82
Foreign Exchange Rate Inquiry
21. Foreign Exchange Rate Inquiry
The exchange rate (also known as the foreign-exchange rate, forex rate or FX rate) between two
currencies specifies how much one currency is worth in terms of the other. For example an
exchange rate of 102 Japanese yen (JPY, ¥) to the United States dollar (USD, $) means that JPY
102 is worth the same as USD 1.
The Exchange Rate Inquiry option allows the user to view the latest exchange rates for various
currencies offered for buying and selling by the bank. The exchange rates will be displayed
against the base currency of FCDB. The option provides the buying and selling rates for cash as
well as the buying and selling rates applicable for telegraphic transfers. If you wish to buy or sell
foreign exchange, refer to this option to find the latest rates offered by the bank before doing so.
To inquire for the current Exchange Rates
1. Navigate through the menus to Tools > Exchange Rate Inquiry.
Exchange Rate Inquiry
83
Foreign Exchange Rate Inquiry
Column Description
Column Name
Description
To Currency
[Display]
This column displays the name of currency that bank offers for
buying or selling against foreign currency
Cash Buy
[Display]
This column displays the exchange rate at which the bank will buy
the foreign currency if the transaction is in cash.
Cash Sell
[Display]
This column displays the exchange rate at which the bank will sell
the foreign currency if the transaction is in cash.
TT Buy
[Display]
This column displays the exchange rate at which the bank will buy
the foreign currency if the transaction is through a telegraphic
transfer.
TT Sell
[Display]
This column displays the exchange rate at which the bank will sell
the foreign currency if the transaction is through a telegraphic
transfer.
84
New Service Request
22. New Service Request
Using this option you can initiate a service request for any transaction given in the list.
To initiate service request:
1. Navigate through the menus to Customer Services > New Service Request. The
system displays the New Service Request screen.
Service Request
Field Description
Field Name
Description
Select Transaction
[Mandatory, Drop-Down]
Select the transaction from the drop-down list.
2. Select the transaction for which the request needs to be given and click the Submit
button.
85
Reissue Transaction Password
22.1. Reissue Transaction Password
Using this Service Request option you can raise a request to reissue transaction password.
To register a Service Request to Reissue Transaction Password
1. Navigate through the menus to Customer Services > New Service Request > Reissue
transaction password. The system displays the Reissue transaction password screen.
Reissue Transaction Password
Field Description
Field Name
Description
Channel
[Mandatory, Drop-Down]
Select the channel for which the transaction password is to be
reissued from the dropdown list.
Mode of delivery
[Mandatory, Radio button]
Select the Radio button from the available radio buttons
The options available are
 Branch
 Courier
 Post
Note: On selecting the Branch radio button the fields mention
below shall be display fields.
86
Reissue Transaction Password
Field Name
Description
City
[Conditional, Dropdown]
Select the City to which the branch belongs from the drop down
list.
Branch
[Conditional, Dropdown]
Select the branch from where the cheque book will be collected
from the drop down list.
Name
[Optional, Alphanumeric, 35]
Type the Name to which the delivery shall be done.
Address
[Optional, Alphanumeric, 34*3]
Type the address for delivery of cheque book(s).
City
[Optional, Alphanumeric, 35]
Type the city to which the address belongs.
State
[Optional, Alphanumeric, 35]
Type the state to which the city belongs.
Country
[Optional, Alphanumeric, 35]
Type the country of the address.
Postal code
[Optional, Alphanumeric, 35]
Type the postal code.
Phone
[Optional, Alphanumeric, 35]
Type the phone number.
3.
Click the Submit button and the Reissue transaction password - Verify page is displayed
OR
Click the Another Service Request button to return to the service request screen.
87
Reissue Transaction Password
Reissue transaction Password - Verify
4.
Click the Confirm button. The system displays the Reissue transaction Password Confirm screen
OR
Click the Back button to change the details.
5.
Click the Ok button. The system displays Reissue Transaction Password Service
Request screen.
OR
Click the Another Service Request. The system displays the New Service Request
screen.
88
Account Closure
22.2. Account Closure
Using this Service Request option you can raise a request for Account Closure.
To Register a Service Request for Account Closure
1. Navigate through the menus to Customer Services > New Service Request > Account
Closure. The system displays the Account Closure screen.
Account Closure
Field Description
Field Name
Description
Account
[Mandatory, Dropdown]
Select the Credit Card Number from the dropdown list.
Reason
[Mandatory, Dropdown]
Select the Reason from the dropdown list.
2. Click the Submit button and the Account Closure - Verify page is displayed
OR
Click the Another Service Request button to return to the service request screen.
Account Closure - Verify
3. Click the Confirm button. The system displays the Account Closure - Confirm screen
OR
Click the Back button to change the details.
89
Account Closure
Account Closure - Confirm
4. Click the OK button. The system displays Another Account Closure Service Request
screen.
OR
Click the Another Service Request button. The system displays the New Service
Request screen.
90
Activate Debit Card
22.3. Activate Debit Card
Using this Service Request option you can raise a request to activate Debit Card.
To register a service Request to Activate debit Card
1. Navigate through the menus to Customer Services > New Service Request > Activate
debit Card. The system displays the Activate debit Card screen.
Activate debit Card
Field Description
Field Name
Description
Account
[Mandatory, Dropdown]
Select the Account from the drop down list.
Debit Card
number
[Mandatory, Dropdown]
Reason
[Mandatory, Dropdown]
Select the Debit Card number from the drop down list.
Select the reason for activation of debit card from the dropdown
list.
The options available are
 Deactivated Card
 New Card
Embossing Name
[Mandatory, Alphanumeric, 35]
Type the Embossing name on the Debit Card.
User Reference
[Optional, Alphanumeric, 35]
Type the User reference number for future Reference.
2. Click the Submit button. The system displays the Activate debit Card - Verify screen.
OR
Click the Another Service Request button to return to the service request screen.
91
Activate Debit Card
Activate debit Card - Verify
3. Click the Confirm button. The system displays the Activate debit Card - Confirm
screen
OR
Click the Back the button to change the details.
Activate debit Card - Confirm
4. Click the Ok button. The system displays Activate debit Card screen.
OR
Click the Another Service Request button. The system displays the New Service
Request screen.
92
Apply for ATM/Debit Card
22.4. Apply for ATM/Debit Card
Using this Service Request option you can raise a request to Applying for ATM/ debit Card.
To register a service Request to Apply for ATM/Debit Card
1. Navigate through the menus to Customer Services > New Service Request > Apply for
ATM/debit Card. The system displays the Apply for ATM/debit Card screen.
Apply for ATM/debit Card
Field Description
Field Name
Description
Select Account
Number
[Mandatory, Dropdown]
Select the Account Number from the dropdown list.
93
Apply for ATM/Debit Card
Field Name
Description
Reason
[Mandatory, Dropdown]
Select the reason for activation of debit card from the dropdown
list.
The options available are
 Card Hot listed
 New Application
Embossing Name
[Mandatory, Alphanumeric, 35]
Type the Embossing name on the Debit Card.
Date of birth
[Mandatory, Pick list]
Select the date of birth of the supplementary card holder from the
dropdown list.
Delivery Details
Mode of delivery
[Mandatory, Radio button]
Select the Radio button from the available radio buttons
The options available are
 Branch
 Courier
 Post
Note: On selecting the Branch radio button the fields mention
below shall be display fields.
City
[Conditional, Dropdown]
Select the City to which the branch belongs from the drop down
list.
Branch
[Conditional, Dropdown]
Select the branch from where the cheque book will be collected
from the drop down list.
Name
[Optional, Alphanumeric, 35]
Type the Name to which the delivery shall be done.
Address
[Optional, Alphanumeric, 34*3]
Type the address for delivery of cheque book(s).
City
[Optional, Alphanumeric, 35]
Type the city to which the address belongs.
State
[Optional, Alphanumeric, 35]
Type the state to which the city belongs.
94
Apply for ATM/Debit Card
Field Name
Description
Country
[Optional, Alphanumeric, 35]
Type the country of the address.
Postal code
[Optional, Alphanumeric, 35]
Type the postal code.
Phone
[Optional, Alphanumeric, 35]
Type the phone number.
User Reference
[Optional, Alphanumeric, 25]
Type the User reference number for future Reference.
2. Click the Submit button. The system displays the Apply for ATM/debit Card - Verify
screen.
OR
Click the Another Service Request button to return to the service request screen.
Apply for ATM/debit Card - Verify
3. Click the Confirm button. The system displays the Apply for ATM/debit Card - Confirm
screen
OR
Click the Back the button to change the details.
95
Apply for ATM/Debit Card
Apply for ATM/debit Card - Confirm
4. Click the Ok button. The system displays Apply for ATM/debit Card screen.
OR
Click the Another Service Request button. The system displays the New Service
Request screen.
96
Debit Card Hot listing
22.5. Debit Card Hot listing
Using this Service Request option you can raise a request for Debit Card Hot listing.
To register a service Request for Debit Card Hot listing
1. Navigate through the menus to Customer Services > New Service Request > Debit
Card Hot listing. The system displays the Debit Card Hot listing screen.
Debit Card Hot Listing
Field Description
Field Name
Description
Account Number
[Mandatory, Dropdown]
Select the Account Number from the dropdown list.
Debit Card
Number
[Mandatory, Dropdown]
Select the Debit Card Number from the dropdown list.
97
Debit Card Hot listing
Field Name
Description
Debit Card Hot
Listing reason
[Mandatory, Dropdown]
Select the Debit Card Hot Listing reason from the dropdown list.
The options available are
 Captured in own banks ATM
 Captured in other Bank s ATM
 Lost
 Stolen
 Fraud Suspected
 Others
On selecting others type the reason for hot listing in the field
displayed
Place of Loss
[Optional, Alphanumeric, 35]
Type the place of Loss.
New Debit Card
Required
[Mandatory, Radio button]
Select one of the radio button from the available options.
The options available are
 Yes
 No
Delivery Details
Mode of delivery
[Mandatory, Radio button]
Select the Radio button from the available radio buttons
The options available are
 Branch
 Courier
 Post
Note: On selecting the Branch radio button the fields mention
below shall be display fields.
City
[Conditional, Dropdown]
Select the City to which the branch belongs from the drop down
list.
Branch
[Conditional, Dropdown]
Select the branch from where the cheque book will be collected
from the drop down list.
98
Debit Card Hot listing
Field Name
Description
Name
[Optional, Alphanumeric, 35]
Type the Name to which the delivery shall be done.
Address
[Optional, Alphanumeric, 34*3]
Type the address for delivery of cheque book(s).
City
[Optional, Alphanumeric, 35]
Type the city to which the address belongs.
State
[Optional, Alphanumeric, 35]
Type the state to which the city belongs.
Country
[Optional, Alphanumeric, 35]
Type the country of the address.
Postal code
[Optional, Alphanumeric, 35]
Type the postal code.
Phone
[Optional, Alphanumeric, 35]
Type the phone number.
User Reference
[Optional, Alphanumeric, 35]
Type the User reference number for future Reference.
2. Click the Submit button. The system displays the Debit Card Hot listing - Verify screen.
OR
Click the Another Service Request button to return to the service request screen.
Debit Card Hot listing - Verify
99
Debit Card Hot listing
3. Click the Confirm button. The system displays the Debit Card Hot listing - Confirm
screen
OR
Click the Back the button to change the details.
Debit Card Hot listing - Confirm
4. Click the Ok button. The system displays Debit Card Hot listing screen.
OR
Click the Another Service Request button. The system displays the New Service
Request screen.
100
Reset ATM/ Debit Card PIN
22.6. Reset ATM/ Debit Card PIN
Using this Service Request option you can raise a request to Reset ATM/ Debit Card PIN.
To register a service Request for Reset ATM/ Debit Card PIN
1. Navigate through the menus to Customer Services > New Service Request > Reset
ATM/ Debit Card PIN. The system displays the Reset ATM/ Debit Card PIN screen.
Reset ATM/ Debit Card PIN
Field Description
Field Name
Description
Select Account
Number
[Mandatory, Dropdown]
Select Debit Card
Number
[Mandatory, Dropdown]
Security key
[Mandatory, Alphanumeric, 20]
Select the Credit Card Number from the dropdown list.
Select the Credit Card Number from the dropdown list.
Type the security key as mentioned on the Card.
Embossing Name
[Mandatory, Alphanumeric, 35]
Type the Embossing Name as mentioned on the Card.
101
Reset ATM/ Debit Card PIN
Field Name
Description
Delivery Details
Mode of delivery
[Mandatory, Radio button]
Select the Radio button from the available radio buttons
The options available are
 Branch
 Courier
 Post
Note: On selecting the Branch radio button the fields mention
below shall be display fields.
City
[Conditional, Dropdown]
Select the City to which the branch belongs from the drop down
list.
Branch
[Conditional, Dropdown]
Select the branch from where the cheque book will be collected
from the drop down list.
Name
[Optional, Alphanumeric, 35]
Type the Name to which the delivery shall be done.
Address
[Optional, Alphanumeric, 34*3]
Type the address for delivery of cheque book(s).
City
[Optional, Alphanumeric, 35]
Type the city to which the address belongs.
State
[Optional, Alphanumeric, 35]
Type the state to which the city belongs.
Country
[Optional, Alphanumeric, 35]
Type the country of the address.
Postal code
[Optional, Alphanumeric, 35]
Type the postal code.
Phone
[Optional, Alphanumeric, 35]
Type the phone number.
User Reference
[Optional, Alphanumeric, 35]
Type the User reference number for future Reference.
2. Click the Submit button. The system displays the Reset ATM/ Debit Card PIN - Verify
screen.
102
Reset ATM/ Debit Card PIN
OR
Click the Another Service Request button to return to the service request screen.
Reset ATM/ Debit Card PIN - Verify
3. Click the Confirm button. The system displays the Reset ATM/ Debit Card PIN Confirm screen
OR
Click the Back the button to change the details.
Reset ATM/ Debit Card PIN - Confirm
103
Reset ATM/ Debit Card PIN
4. Click the Ok button. The system displays Change Billing Cycle screen.
OR
Click the Another Service Request button. The system displays the New Service
Request screen.
104
Reset ATM/ Debit Card PIN
23. Change Password
This option allows you to change the login or transaction password
To change the password
1. Logon to the Internet Banking application.
2. Navigate to the upper right corner side menus.
3. Click the Change Password link as shown encircled in the below screen. The system displays
the Change Password screen.
Change Password
105
Reset ATM/ Debit Card PIN
Change Password
Field Description
Field Name
Description
User Id
[Display]
This field displays your user id.
Change Option
[Mandatory, Dropdown]
Select the login or transaction password which is to be changed.
Note: You can enter details in the below fields using virtual keyboard by checking the
check-box Use Virtual Keyboard or can manually enter details.
Existing Password
[Mandatory,Numeric, ]
Type the old password.
106
Reset ATM/ Debit Card PIN
Field Name
Description
New Password
[Mandatory, Numeric]
Type your New Password.the password strength is displayed on
entering the new password.
Note: This new password should be as per Password Policy (displayed
below the text fields in the above screen) set by the bank.
Confirm New
Password
[Mandatory, Numeric]
Type the new password.
4. Click the Change button. The system displays Change Password – Verify screen.
OR
Click the Clear button to clear the fields.
Change Password – Verify
5. Click the Confirm button. The system displays Change Password – Confirm screen with the
status message.
OR
Click the Edit button to edit the entered details.
Change Password – Confirm
6. Click the OK button. The system displays initial Change Password screen.
107
Force Change Password
24. Force Change Password
During login, a first time user should be forced to change the initial login password and transaction password
(if configured) provided by the bank. Force Change Password will also be applicable when the password of
the user has been reset by the Bank Administrator.
To change password
1.
Logon to the Internet Banking application through new User id and password. The
system displays the Force change password screen.
108
Reset ATM/ Debit Card PIN
Force Change Password
Field Description
Field Name
Description
Change Login Password
User ID
[Display]
This field displays the user ID.
Existing
Password
[Mandatory, Alphanumeric, 18]
New Password
[Mandatory, Alphanumeric, 18]
Type the old password.
Type the new password. The password strength is displayed on
entering the new password.
Confirm New
Password
[Mandatory, Alphanumeric, 18]
Type the new password to confirm.
109
Reset ATM/ Debit Card PIN
Field Name
Description
Change Transaction Password
User ID
[Display]
This field displays the user ID.
Existing
Password
[Mandatory, Alphanumeric, 18]
New Password
[Mandatory, Alphanumeric, 18]
Type the old password. The password strength is displayed on
entering the new password.
Type the new password.
Confirm New
Password
[Mandatory, Alphanumeric, 18]
Use Virtual
Keyboard
[Optional, Check Box]
Type the new password to confirm.
Select the Use Virtual Keyboard check box to use the virtual
keyboard.
By default, this check box is checked.
Click here to enter
by hovering
[Optional, Check Box]
Select the Click here to enter by hovering check box to enter the
password by moving the mouse over the keyboard without clicking
the keys.
By default this checkbox is checked.
2. Enter the appropriate details in the relevant field.
3. Click the Change button. The system displays the home page / landing page.
OR
Click the Clear button to clear the data in the fields.
110
Lock Transaction Password
25. Lock Transaction Password
Using the Lock Transaction Password option you can lock the transaction Password. In order to
unlock the password the password needs to reset which unlocks the transaction password.
To Lock a Transaction password
1. Navigate through the menus to Customer Services > Self Services > Lock
Transaction Password. The system displays the Lock Transaction Password screen.
Lock Transaction Password
Field Description
Field Name
Description
Channel
[Display]
This field displays the channel to which the user belongs.
User Id
[Display]
This field displays the User id for which transaction password
needs to be locked.
111
Reset ATM/ Debit Card PIN
2. Select the checkbox of the channel for which the transaction password needs to be
locked.
3. Click the Lock button. The system displays the Lock Transaction PIN Verify screen.
Lock Transaction PIN Verify
4. Click the Edit button to modify the entered password
OR
Click the Confirm button. The system displays the Lock Transaction PIN – Confirm
screen with the status message.
Lock Transaction PIN – Confirm
5. Click the OK button. The system displays the Lock Transaction PIN screen.
112
Open Additional Account
26. Open Additional Account
This transaction allows you to open a new account directly through internet banking.
Note: This transaction is available only for conventional CASA product.
To Open Additional account
1.
Navigate through the menus to Customer Services > Open New Account. The system
displays the Open new Account screen
Open Additional account
Field Description
Field Name
Description
Select Product
[Optional, Dropdown]
Select the Product for which a New account is to be cxreated from
the dropdown list.
113
Reset ATM/ Debit Card PIN
Field Name
Description
Branch
[Optional, Dropdown]
Select the branch in which a New account is to be created from the
dropdown list..
Currency
[Optional, Dropdown]
Select the currency in which a New account is to be created from
the dropdown list.
On selecting the above fields the following fields are displayed.
Product details
Cheque book
facility
[Display]
Overdraft allowed
[Display]
This field displays if the cheque book facility is allowed.
This field displays if the overdraft is allowed.
Minimum Balance
required
[Display]
This field displays the minimum balance require for the product..
2. Enter the appropriate details in the relevant field.
3. Click the Submit button. The system displays the Open New account verify screen
Open New account - Verify
4. Click the Back button to return to the previous screen.
OR
Click the Submit button. The system displays the Open New Account Confirm screen
114
Reset ATM/ Debit Card PIN
Open New Account - Confirm
5. Click the OK button. The system displays the open new account initiate screen.
6.
115
Open New Customer Account
27. Open New Customer Account
New Customer can open an account with the bank using this functionality as well as register for
the Internet banking to access the newly created account using net banking.
To open new customer account
1. Enter the appropriate URL of application provided in the address bar of browser.
2. The system displays main page of the ORACLE FLEXCUBE Direct Banking
application.
116
Reset ATM/ Debit Card PIN
Oracle FLEXCUBE Direct Banking
3. Click on the New Customer Account Opening link. The system displays New Customer
Account Opening screen.
Open New Customer Account Now
Field Description
Column Name
Description
Text Box
[Mandatory, Alphanumeric]
Type the text as shown in the image above text box.
4. Enter the appropriate details.
5. Click Open Account button.
117
Reset ATM/ Debit Card PIN
6. The system displays Account Opening screen.
Account Opening
Field Description
Column Name
Description
Salutation
[Mandatory, Drop down]
Select the appropriate salutation from the drop-down list.
First Name
[Mandatory, Alphanumeric, 40]
Type first name in this text box.
Last Name
[Mandatory, Alphanumeric, 40]
Type last name in this text box.
Gender
[Mandatory, Drop down]
Select the appropriate gender from the drop-down list.
Street
[Mandatory, Alphanumeric, 40]
Type the proper street name in this text box.
Flat Name and
Number:
[Mandatory, Alphanumeric, 40]
City*:
[Mandatory, Alphanumeric, 40]
Type appropriate flat name and number in this text box.
Type appropriate city name in this text box.
State*:
[Mandatory, Drop-Down,]
Select the appropriate state name from the drop-down list.
Postal Code*:
[Mandatory, Alphanumeric, 10]
Type appropriate postal code in this text box.
118
Reset ATM/ Debit Card PIN
Column Name
Description
Date of Birth*:
[Mandatory, Date Picker]
Type date of birth in this text box.
Additional Details
Email Address*:
[Mandatory, String, 100]
Type the email address in this text box.
Confirm Email
Address*:
[Mandatory, String, 100]
Mobile
Telephone*:
[Mandatory, Numeric, 12]
Confirm Mobile
Telephone*:
[Mandatory, Numeric, 12]
User ID*:
[Mandatory, Alphanumeric, 25]
Retype email address in this text box to confirm the email address.
Type the mobile or telephone number in this text box.
Retype the mobile or telephone number in this text box to confirm
it.
Type appropriate user id in this text box.
Confirm User Id*:
[Mandatory, Alphanumeric, 25]
Retype user id in this text box to confirm.
Residence Phone
Number:
[Optional, Alphanumeric, 25]
Type the residence phone number in this text box.
7. Enter the appropriate details.
8. Click Continue button to continue account opening process.
9. The system displays Account Opening screen.
Account Opening
Field Description
119
Reset ATM/ Debit Card PIN
Column Name
Description
Account Number*:
[Mandatory, Alphanumeric, 25]
Type account number in this text box.
Bank BIC Code*:
[Mandatory, Alphanumeric, 25]
Type the BLC code in this text box or click on look up to search the
BIC code of the bank.
Initial Deposit*:
[Mandatory, Alphanumeric, 25]
Type initial deposit amount in this text box.
10. Enter the appropriate details.
11. Click Back button to view the previous screen.
12. Click Continue button to continue the account opening process.
13. The system displays Account Opening screen.
Account Opening
14. Click on the checkbox to accept the agreement of terms & conditions.
15. Click Back button to view the previous screen.
16. Click Next To The Summary button to view the summary.
17. The system displays the Data Summary screen.
120
Reset ATM/ Debit Card PIN
Data Summary
18. Click the Change Step 1-3 button to edit the account details as per the requirement.
19. Click the Confirm button to confirm the account details and continue account opening
process. The system displays the Download PDF screen.
Download PDF
20. Click Download PDF button.
21. The system displays the Application Processing & Transaction Reference Number
screen.
121
Reset ATM/ Debit Card PIN
Transaction Reference Number
Before activating the account KYC verification needs to be done by the Bank admin.(please refer
Core user manual)for KYC verification.
122
Reset ATM/ Debit Card PIN
To activate account
1. Click the activate account link on the main screen.
2. The system displays the activate user screen.
Activate User
3. Type the User Id in Enter user Id field
4. Click the Activate button. The system displays the Mobile TAN Verification screen.
Mobile tan Verification
5. Type the Mobile TAN in the Mobile Tan field and click the Submit button. The system
displays the Set Password Screen.
123
Reset ATM/ Debit Card PIN
Set Password
Field Description
Field Name
Description
Enter New
Password
[Mandatory, Alphanumeric, 25]
Confirm New
Password
[Mandatory, Alphanumeric, 25]
Type the New password in this text box.
Type the New Password in this text box.
The password in this field should be same as in the text box.
6. Click the Submit button. The system displays the set Password Confirm screen.
Set Password - Confirm
7. Click the Continue button. The system displays the Security question screen.
124
Reset ATM/ Debit Card PIN
Set Security Information
Field Description
Field Name
Description
Security Question 1
[Mandatory, Dropdown]
Select the security question from the dropdown list.
Answer 1
[Mandatory, Alphanumeric, 25]
Type the security answer in this text box.
Security Question 2
[Mandatory, Dropdown]
Select the security question from the dropdown list.
Answer 2
[Mandatory, Alphanumeric, 25]
Type the security answer in this text box.
Security Question 3
[Mandatory, Dropdown]
Select the security question from the dropdown list.
Answer 3
[Mandatory, Alphanumeric, 25]
Type the security answer in this text box.
8. Enter the required details. Click the Submit button the system displays the Security
information - Confirmation screen.
9. Once the security question is set login to the Virtual banking user using the user id and
the new password.
125
Reset ATM/ Debit Card PIN
Login
10. Type the user id and the password. Click the Sign in button the system displays the
Security question validation screen.
Security Question
11. Type the Security Answer to the question in the text box .
12. Click the Submit button. The system displays the Random deposit screen.
Confirm Random Deposit
13. Type the random amount in the test box for Random Deposit amount and Confirm
Random deposit amount.
126
Reset ATM/ Debit Card PIN
14. Click the submit button. The system displays the Confirm random Deposit – Verify
screen.
Confirm random Deposit – Verify
15. Click the Submit button the system displays the Confirmation screen.
Confirm random Deposit
16. Click the Continue button. The system displays the main screen/ landing page.
Forgot Password
If you forget the password of your vrtual banking user, the password can be reset through the virtual
banking.
To Reset the password
1. Enter the appropriate URL of application provided in the address bar of browser.
2. The system displays main page of the ORACLE FLEXCUBE Direct Banking
application.
127
Reset ATM/ Debit Card PIN
3. Click the Forgot password link to reset the password for the virtual banking user . the
system displays the Reset password screen.
Reset Password
4. Enter the user id for which the password is to be resetted.
5. Click the continue button the system displays the Security question screen.
Change Security Information
6. Type the security answer to the security question.
7. Click the Submit button, the system displays the MAN verification screen.
Mobile MTAN Verification
128
Reset ATM/ Debit Card PIN
8. Enter the Mobile MTAN Code sent by the bank .
9. Click the Submit button, the system displays the password reset screen.
Verify Reset Password
10. Enter the New password , confirm the new password and click the Confirm button.
Reset password Confirm
11. Click the close button to close the screen
12. The password is resetted and you can login with the new password
129
0..
ATM/Branch Locator
28. ATM/Branch Locator
This transaction allows you view the address and location of the ATM and the Branch.
To Open Additional account
1.
Navigate through the menus to Tools > ATM & Branch Locators.
ATM Branch Locator
Field Description
Field Name
Description
Enter Location
[Mandatory, alphanumeric]
Select the Product for which a New account is to be cxreated from
the dropdown list.
2. Type the location and click the search button, the system displays the ATM and
branches in the location mentioned.
130
ATM/Branch Locator
ATM Branch Locator
Field Description
Field Name
Description
ATM/ Branch List
[Display]
This column displays the ATM / Branch list to select to view the
ATM/Branch address.
Brach Details
Name
[Display]
This field displays the name of the branch of the bank.
Branch Code
[Display]
This field displays the branch code of the bank.
Address
[Display]
This field displays the address of the branch of the bank.
3. Click the Map/satellite to view the map view / satellite view of the ATM/Branch
resopectively.
131
ATM/Branch Locator
Open New Account - Confirm
132
Oracle FLEXCUBE Direct Banking
Retail Customer Services User Manual
May 2012
Version Number: 12.0.0
Oracle Corporation
World Headquarters
500 Oracle Parkway
Redwood Shores, CA 94065
U.S.A.
Worldwide Inquiries:
Phone: +1.650.506.7000
Fax: +1.650.506.7200
oracle.com
Copyright © 2012
Oracle and/or its affiliates. All rights reserved.
This document is provided for information purposes only and the contents hereof are subject to change
without notice. This document is not warranted to be error-free, nor subject to any other warranties or
conditions, whether expressed orally or implied in law, including implied warranties and conditions of
merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this
document and no contractual obligations are formed either directly or indirectly by this document. This
document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without our prior written permission. Oracle is a registered trademark of Oracle Corporation
and/or its affiliates. Other names may be trademarks of their respective owners.
133
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement