sendquick server 3.0 administration user manual

sendquick server 3.0 administration user manual
Strictly Private and Confidential
SendQuick Server 3.0
Licensing Agreement and
Administration User Manual
Prepared by
TalariaX Pte Ltd
No. 11 Howard Road #04-00
Tat Hong Industrial Building
Singapore 369583
Tel: +65 62802881
Fax: +65 62806882
E-mail: info@talariax.com
Web: www.talariax.com
Copyright © 2002-2009, TalariaX Pte Ltd
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SendQuick Entera Server
Software License Agreement
For SOFTWARE PRODUCT, content and software information marked with © TalariaX or ©
TalariaX Pte Ltd the following license agreement applies to you:
This is a legal agreement between you, the end user or user corporation, and TalariaX Pte Ltd,
Singapore. By purchasing and starting (power-up) the Server with the sendQuick software
(SOFTWARE PRODUCT) installed in the Server, you agreed to be bound by the terms of this
agreement. If you do not agree to the terms of this agreement, promptly stop the start-up process
by shutting down the system and return the product package to the place you obtained it for a full
refund (subject to relevant terms and conditions for refund) provided the product package is in its
original condition.
1. Grant of license
TalariaX Pte Ltd grants you the right to use one copy of the enclosed SOFTWARE PRODUCT the SOFTWARE - on a single Server that it is being installed in by TalariaX. The SOFTWARE is
in use on a computer when it is loaded into memory or installed into permanent memory of that
computer. This license is attached with the hardware (Server) that was originally installed by
TalariaX.
This license does not permit or allow or warrant any rights to redistribute, duplicate, compile,
reverse compile or any acts that will remove or seek to remove the SOFTWARE from the original
server that it was installed in. The effort for the above stated actions include both software or
hardware related including but not exclusive to hard disk duplication, network transfer, network
duplicate or any acts that may cause the removal of the SOFTWARE from the original storage
position. Any of such acts stated herein shall amount to a breach of the copyright and this
licensing agreement and is punishable by the Court of Law in Singapore and your respective
countries.
Duplication, copying or whatsoever acts or intent pertaining to remove the
SOFTWARE from this server is strictly prohibited.
2. Additional grant of license
In addition to the rights granted in Section 1, TalariaX Pte Ltd grants you a nonexclusive right to
use the SOFTWARE in the Server by an unlimited number of users or application servers to send
messages to an unlimited number of recipients.
3. Copyright
This software is owned by TalariaX Pte Ltd or its suppliers and is protected by Singapore and
international copyright laws and treaties. Therefore you must treat the SOFTWARE like any
other copyrighted material. Except that if the SOFTWARE is not copy protected you may either
make one copy of the SOFTWARE solely for backup purpose or transfer the SOFTWARE to a
single hard disk provided that you keep the original for backup or archive purposes. You may not
copy the product manuals or any written material accompanying the SOFTWARE.
Some of the components that support the SOFTWARE are owned by independent owners and
developers. The copyrights of these components are owned by their respective owners and
developers and TalariaX does not claim to own or develop these components.
4. Other restrictions
You may not rent or lease the SOFTWARE, but you may transfer your rights under this license
agreement on a permanent basis if you transfer all copies of the SOFTWARE with the server
hardware and all written material, and if the recipient agrees to the terms of this agreement.
You may not reverse engineer, de-compile or disassemble the SOFTWARE and any such acts and
intent is considered a violation of copyright law in Singapore and your respective countries.
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Limited warranty
TalariaX Pte Ltd warrants that the SOFTWARE will perform substantially in accordance with the
accompanying product manual(s) or the online manual for a period of 365 days from the purchase
date. This limited warranty period also applies to the hardware and the GSM modem. TalariaX
reserves the right to amend the limited warranty period without prior notice.
Customer remedies
TalariaX Pte Ltd entire liability and your exclusive remedy shall be, at TalariaX Pte Ltd’s option,
either
a return of the price paid or
repair or replacement of the SOFTWARE that does not meet the limited warranty and which is
returned with a copy of your receipt
The limited warranty is void if failure of the SOFTWARE has resulted from accident, abuse or
misapplication by the user/licensee. Any replacement SOFTWARE will be warranted for the
remainder of the original warranty period but at least for 30 days.
No other warranties
To the maximum extent permitted by applicable law, TalariaX Pte Ltd disclaims all other
warranties, either express of implied, including but not limited to implied warranties of
merchantability and fitness for a particular purpose, with respect to the SOFTWARE, hardware,
the accompanying product manual(s) and written materials. The limited warranty contained
herein gives you specific legal rights.
No liability for consequential damage
To the maximum extent permitted by applicable law, TalariaX Pte Ltd and its suppliers shall not
be liable for any other damages whatsoever (including, without limitation, damages for loss of
business profits, business interruption, loss of business information, infringement of local
regulation, or other pecuniary loss) arising out of the use of or inability to use this SOFTWARE
PRODUCT, even if TalariaX Pte Ltd has been advised of the possibility of such damages. In any
case, TalariaX Pte Ltd’s entire liability under any provisions of this agreement shall be limited to
the amount actually paid by you for this SOFTWARE.
TalariaX cannot guarantee that messages sent by using TalariaX's SOFTWARE PRODUCTs for
wireless (SMS) messaging reach their addressees. Neither can TalariaX guarantee that the
SOFTWARE PRODUCT receives all messages through the used mobile equipment they have been
sent to.
TalariaX is not liable for any consequential damages arising from the fact that messages tried to
send by sendQuick Server products do not reach their target addressees (mobile phones, pagers)
or that messages sent to the mobile equipment used with the SOFTWARE PRODUCT will be
recognized and read by the SOFTWARE PRODUCT.
For any clarifications, please contact:
TalariaX Pte Ltd
No. 11 Howard Road #04-00
Tat Hong Industrial Building
Tel: 65 – 62802881
Fax: 65 – 62806882
E-mail: info@talariax.com
Web: www.talariax.com
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sendQuick Server 3.0
Administration User Manual
TABLE OF CONTENTS
1.0 INTRODUCTION...............................................................................................5
2.0 SET-UP PROCEDURE...................................................................................... 5
3.0 SET-UP AND CONFIGURATION.................................................................... 6
3.1 Physical Connections.................................................................................................... 6
3.2 Log-in Procedures......................................................................................................... 6
3.3 Server Set-up.................................................................................................................7
3.4 SMS System Set-up.....................................................................................................11
3.5 Keyword Management................................................................................................16
3.6 Shift Management (Optional Item to Alert Plus and Entera)......................................18
3.7 Phone Book (Optional Item to Alert Plus and Entera)................................................20
3.8 Mail Message Filter.................................................................................................... 21
3.8.1 Message Filter Summary and Email Configuration..........................................................................................21
3.8.2 Create New Message Filter.............................................................................................................................. 23
3.8.3 Configure Reminder, Escalation and Report.................................................................................................... 25
3.9 SNMP Message Filter (sendQuick Alert Plus and Entera Only)................................26
3.8 Syslog Message Filter (sendQuick Alert Plus and Entera Only)................................28
3.9 Network Monitor (sendQuick Alert Plus and Entera Only)........................................29
3.10 Messaging Security................................................................................................... 33
3.11 Send SMS via sendQuick Server.............................................................................. 37
3.12 Sending Mass SMS (Broadcast) using Designated File Format............................... 38
3.13 Sending Messages to Overseas Mobile Numbers..................................................... 40
3.14 Receive SMS via sendQuick Server......................................................................... 40
3.15 Message Log............................................................................................................. 41
3.16 Change Password...................................................................................................... 45
3.17 System Backup and Diagnostic................................................................................ 46
3.18 Send SMS Specifications.......................................................................................... 49
3.19 POP User Account in sendQuick.............................................................................. 49
3.20 Send Test Message from sendQuick Server..............................................................49
3.21 Shutdown, Restart and Log-out from the System..................................................... 50
4.0 HIGH AVAILABILITY CONFIGURATION..................................................51
5.0 CONSOLE CONFIGURATION AND SETTINGS.........................................54
5.1 Configure sendQuick IP via Console..........................................................................54
5.2 Reset Web Login Password.........................................................................................56
6.0 TROUBLE SHOOTING...................................................................................57
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SENDQUICK SERVER 3.0
ADMINISTRATION USER MANUAL
1.0 INTRODUCTION
Welcome to sendQuick Server 3.0 Administration User Manual. This document is prepared for the
administrator, as a guide for configuring the sendQuick SMS Server for sending and receiving SMS.
The Administrator will configure the sendQuick Server for it to work in your company’s network to send
and receive SMS. The Administrator will need to work on the network configuration first, which is the
Server Set-up. Once you had configured the IP address and the relevant network set-up, you can access
sendQuick from any workstations using a web browser.
This manual is a consolidated document for all sendQuick servers. Therefore, some of the items are
found in some sendQuick models. There will be an indication on the features of they are not applicable
for some of the models.
2.0 SET-UP PROCEDURE
The sendQuick Server is designed to be set-up and configured easily. It will save you time and resources
and enable your corporation to have a SMS server within 10 - 20 minutes.
The following are the steps to set-up the system fully.
1. Connect the power supply and monitor to the system
2. Power-up the system and wait for the system to be fully started (the IP routing table shown on the
monitor. Refer to section 5.0)
3. Connect a cross cable to E1, launch a web browser and access via the default IP 192.168.1.8.
Login using the username: admin and password: admin123
4. Configure the Server Set-up (IP address and others)
5. Configure the SMS System Set-up.
6. Plug in the ethernet (LAN) cable
7. Connect the GSM modem and insert the SIM card in the modem
You will be ready to send and receive SMS messages when you have performed the steps above.
Note: Get assistance from your system administrator if you do not have the IP
addresses for the server and gateway.
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3.0 SET-UP AND CONFIGURATION
3.1
Physical Connections
The first step in configuring the sendQuick Server is to establish all the physical connections. This
includes power cable, modem connection (USB or serial), SIM card, keyboard (optional), mouse
(optional) and monitor. The ethernet (LAN) connection will be connected at a later stage (we will advise
you in this document) after the Server Set-up is completed.
Note: We suggest that you connect the ethernet (LAN) later as the default IP setting
(192.168.1.8) may conflict with your existing network.
3.2
Log-in Procedures
After completing the physical connections, you can power-up the system and let the system activate the
program. After the activation process, you will see the IP routing information on the monitor. This means
that the system is fully started.
Connect a cross-cable to E1, use a web browser to access IP: 192.168.1.8 and you will see the web login
page as shown in Figure 1 below.
Figure 1: Web Administrator Log-in Page
Enter the default Administrator’s Log-in Name and Password to access the system. The default Log-in
Name and Password is as below:
Log-in Name: admin
Password: admin123
You can change the password by using the change password button after logging-in. The procedure to
change password is explained in Section 3.16.
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3.3
Server Set-up
After log-in (as in Section 3.2), you will see the interface as shown in Figure 2 below:
Figure 2: Server Set-up
On the left is the navigation (Menu) bar for the sendQuick server. At the bottom of the Menu Bar, you
will see the version number of the sendQuick software. You can choose to configure the items and the
description are as follow:
(a)
(b)
(c)
(d)
(e)
(f)
(g)
(h)
(i)
(j)
Server Set-up
- to prepare and configure the server to connect to the network in a proper manner
SMS System Set-up
- to configure the system on how to send and receive messages, as well as how to
interface with external application for receiving SMS messages
Keyword Management
- to perform the incoming SMS message routing based on the keyword table
Shift Management and Phone Book
- to create shifts and phone book for filter rules usage
Mail Message Filter
- to perform the Email Filter configuration for selective SMS messaging based on
configured rules
SNMP Message Filter
- to perform the SNMP Trap Filter configuration for selective SMS messaging based on
configured rules
Syslog Message Filter
- to perform the Syslog Message Filter configuration for selective SMS messaging based
on configured rules
Network Monitor
- to perform the ICMP Ping, Port Check and URL Check for monitoring IP address and
send SMS when IP is unavailable and restored
Security Setup
- to configure the permission for certain IP addresses that are allowed to send SMS
messages for sendQuick server
Log & Usage Report
- to view the logs of the system and messages (sent, received, failed and in progress)
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(k)
(l)
(m)
(n)
System Backup and Diagnostic
- to backup and restore the configuration settings as well as generating diagnostic file
Send SMS
- perform sending SMS for testing or for mass SMS sending
Change Password
- change the default log-in password in the system
Send SMS Specifications
- these are the specifications and format to send messages to sendQuick server.
We will start explaining on the Server Set-up first. The Server Set-up is the default view of the system
when log-in successfully. You can configure the following items in the Server Setup.
(a)
Server Host and Domain
- The server hostname is the name assigned for the server. This can be of any name, like
‘sendquick’, or use a name that is related to your company. Domain is the registered
domain in your network, eg: company.com.sg. Use a valid name if you have a DNS to do
name resolution.
(b)
Server IP Address
- This is the IP address assigned to the sendQuick server. You can use an internal or
public IP, depending on your network configuration. This IP is used to identify the server
and will be used in all communications between sendQuick and external applications as
mentioned in Section 3.11. The default IP is 192.168.1.8.
(c)
Netmask
This is the subnet mask value of the network. This defines the network that you are
connected to. Most networks use 255.255.255.0. This has been set as the default value in
the system.
(d)
Gateway IP Address
Gateway IP refers to the IP address of your machine that does routing to other machines
in another network. For most networks, it refers to your router’s IP address.
(e)
DNS Server IP Address
DNS Server refers to machines that will resolve a valid hostname and domain name. This
is usually a server that is connected to the Internet with the capability to update the
hostname via the public Internet or via an internal network (for internal DNS). If you do
not have a DNS server, set the IP to 127.0.0.1. This allows the sendQuick to obtain
updates from Internet periodically. Note: If you are using a firewall, please configure
your firewall to allow UDP connection (port 53) as DNS server (127.0.0.1) uses UDP
for data update.
(f)
Email Gateway IP Address
Email Gateway refers to the SMTP server that will send email out to the Internet. If you
have an email server in your office or you are allowed to use an email SMTP gateway on
the Internet, use that IP in the sendQuick server. Else, insert 127.0.0.1 to use the internal
SMTP in sendQuick server. (See Section 3.10 on security on using this SMTP gateway).
You can also fix the SMTP static routing in the table space provided. If you are using
Exchange/LotusNotes as your SMTP, please configure the DNS to assign a valid domain
as well as the MX record (in Exchange/Lotus) for proper SMTP routing.
(g)
Check to use Hostname for all emails
By checking on this field, all emails that sent out from the sendQuick server (like failure
notice, incoming SMS, etc) will bear the Hostname that you had configured in the
Hostname section in the Server Set-Up.
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(h)
Setup DNS Server
The sendQuick Entera can be configured to function as a DNS server. This is very useful
if companies do not have an internal DNS server in their infrastructure. This DNS
configuration allows the company to set-up and assign a domain internally. This DNS
can only be set-up with one (1) domain and can support multiple subdomain. Referring
to Figure 4, you can set the email routing information (MX record) as well as the
subdomain mapping to the respective IP address.
(i)
Optional Network Server
The sendQuick can support up to four (4) network ports. This section allows for
configuring the other network ports, assign the data transfer speed and the web server
port configuration (Figure 5 and 6)
(i)
Server Time Configuration
The server time is configured manually or automatically updated with a web server that
is synchronised with a NTP (Figure 7)
Figure 3: Server Setup 2
Figure 4: DNS Domain Name Setup
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Figure 5: Optional Network Setup
Figure 6: Optional Network Setup 2
Figure 7: Server Time Setup
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When you have completed the server set-up, select the ‘Save Setting’ button. The server setting will be
saved into the system with the new IP address provided. However, this does not activate the server with
the new IP address. To activate, you will need to select the ‘Activate Setting’ button. After activation,
you will be prompted to login to the system again. Selecting the Activate Setting button ensures the
changes had been fully activated in the server.
After this configuration, you can choose to access the server from other computers on your network and
not directly from the server. If you wish to do so, just perform the following steps:
Action:
1.
Activate your Internet browser (either Microsoft Internet Explorer or Netscape)
2.
Type in http://the new IP address. If your new IP is 192.168.1.8, you should access
http://192.168.1.8
3.
You should see a screen as depicted in Figure 1.
Note: Please remember to plug-in the ethernet (LAN) cable before you access the
server via the network. You can connect the ethernet cable to the server now.
3.4
SMS System Set-up
SMS System Set-up refers to how the modem is connected and how the sendQuick server interacts with
your applications, for sending and receiving SMS. There are 9 main items that need to be configured.
These items are shown in Figure 8, 9 and 10 below. They items to be configured are:
(i)
Modem connection and message format (for e-mail)
The default modem connection is USB connection and you need to select the number of
modems to be activated (license fee applicable). Then, select how the e-mail to SMS
message is sent (with sender’s address, subject matter or message body) as well as the
number of SMS per e-mail message, if the message is longer than 160 characters. If it is
longer than 160 characters, it will be truncated and sent as multiple SMS if you select to
send more than 1 SMS per e-mail. Messages can be combined as long SMS
(concantenated SMS) if it is selected. Do note that the ability to display long message
format is phone dependant.
(ii)
SMS to Email Function
The administrator can Enable the SMS to Email service by checking on the box provided.
This will allow all users to send email via the SMS message. The format to send is:
EM<space>Recipient Email Address<space>Message Content. Send this SMS (in the
format stated) to your SIM card number attached to the server. This SMS message will be
converted to an email message and sent to the intended recipient.
(iii)
Service Activation/Deactivation
The administrator can Enable and Disable the services (E-mail to SMS, HTTP-to-SMS
and FTP to SMS) if required. This can be used as a form of security and control measure.
The messaging format is explained in Section 3.11.
(iv)
Error SMS Messages Handling
When there is an error SMS message or if the message is not sent, the sendQuick server
will inform the sender via HTTP Post or E-mail. Please specify the HTTP URL address
or e-mail address for this purpose. You can enter multiple email address by entering one
(1) email per line.
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(v)
Modem Language
This is to set the GSM modem to receive the messages in the desired language.
Currently, sendQuick only support 2 language types (ASCII and UTF-8 language).
Please select the language that you wish.
(vi)
Messaging Threshold Setting
This features allow the administrator to be alerted if there are more than X number of
messages in the SMS queue. The alerts can be via email or SMS. The messages to be
sent (when threshold exceeded and back to normal) is configurable. To disable, set it to 0.
(vii)
Received SMS Messages Handling
When there is a SMS message received by the server (incoming SMS message), the
sendQuick server will inform the recipient via HTTP Post or E-mail. Please specify the
HTTP URL address or e-mail address for this purpose.
(viii)
SMS Reply for Unmatched Keyword
This function is to send an automated SMS reply (with the text in the text box) if the
incoming SMS does not match any keyword. Keyword is defined as the first word in the
incoming SMS messages and described in Section 3.5.
(ix)
View Modem Status, Virtual Routing and Message Respool Checker.
This section will indicate whether the GSM modem is connected and detected by
sendQuick server. It also allows for the configuration of virtual routing to send SMS with
a different modem and message retry functions. This is shown in Figure 11, 12 and 13
below.
Note: When you switch between USB and Serial connection and vice versa, please
remember to shutdown the server, connect the relevant modem and restart the server.
You need to restart the server as sendQuick may not be able to detect the modem
properly. This is more evident in the USB modem.
For receiving messages (either Error or SMS Response Messages) you can use both HTTP Post/Get and
E-mail methods. The error HTTP string will be as follow:
http://<failure_url>?mno=91234567&txt=Hello+World&status=F
Where:
mno -- the mobile phone number
txt -- the text message
status – F (failure)
The Received Messages (SMS Response) string is explained in Section 3.14.
To complete the System Set-up, fill in the information in the spaces provided as shown in Figure 8, 9 and
10 below.
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Figure 8: Modem and Service Activation Setting
Figure 9: Threshold Setting
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Figure 10: Failure and Receives SMS Setting
Figure 11 below shows the modem task detection as well as the modem routing information. On the left,
you will see the task name (sms-dev1) and the items like SMSC number, IMEI number, Telco network
and signal strength is displayed. If you see a modem status as in Figure 11, the modem is detected.
Otherwise, modem is not detected.
On the right hand side is the modem routing information. You can send SMS by choosing a specific
modem by domain name, mobile prefix or modem label. Incoming SMS can be processed specifically to
an email (Response Email) or URL (Response URL). You can also designate which modem is the default
modem or select any modem that is available to send SMS.
Figure 11: Modem Status
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The Virtual Modem routing allows two (2) sendQuick servers to share the modem to send and receive
SMS. This is particularly useful if the sendQuick servers are located in different geographical region
(different countries) and they can be used to send SMS locally in their own country.
Basically, virtual modem allows a message to be routed and sent via different sendQuick server by
filtering based on the mobile number (pre-fix). Figure 12 below shows a summary of virtual modem
routing for different prefix number via different server. The configuration page is shown in Figure 13
below.
Figure 12: Virtual Modem Summary
Figure 13: Virtual Modem Configuration
For configuration, specify the IP address of the destination sendQuick server, the routing rule (mobile
numbers starting with specific character/characters, enable/disable the service and the description. An
example is shown in Figure 13 above.
Note: You have to fill in all items in the SMS System Set-up. If you do not wish to use
any particular function, use NA in the space provided.
When everything is completed, select Save Setting button and the data will be updated with the new
configuration. However, this does not activate the server with the new configuration yet. To activate, you
will need to select the ‘Activate Setting’ button.
After activation, you will see the confirmation message to confirm the setting activation.
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3.5
Keyword Management
The purpose of Keyword Management is to provide message routing capability for sendQuick server.
This allows all the incoming SMS to be routed to a specific path (email, HTTP Post or mobile number) if
the incoming message start with the keyword.
Keyword is defined as the first word of the SMS message. Hence, if the SMS message start with 'Hello
How are you?', the word 'Hello' is the keyword. The purpose of using keyword is to allow organisations
to automatically route the incoming SMS messages to specific users or applications for message
processing, segregation and message management. This can be used for specific purpose like the
following:
•
•
•
•
Marketing campaign involving categorised responses. Each response can be easily segregated
using keywords in the SMS messages
Polling for different questions where the question numbers will serve as the keywords
Business enquiries for sales, marketing, support and others are differentiated using keywords
Incoming SMS to be sent to different individuals, using keyword and many others
First, select the Keyword Management button at the Menu Bar. You will see the interface as shown in
Figure 14.
Figure 14: SMS Keyword List
You can view the existing keyword by selecting on the highlighted (blue) keywords. These are the active
links to the keywords. You can also Edit and Delete the keywords. To create a new keyword, select the
Add Keyword button in Figure 14 above. You will see a list of entries to configure the keyword as
shown in Figure 15, 16 and 17 below.
Items
Description
Keyword
This is the keyword to be assigned. Enter the desired
keyword in this field. Keywords cannot be duplicated and
are not case sensitive.
Description
The description for the keyword for easy reference
URL
This is the URL HTTP Path that will receive the redirected
incoming SMS (via HTTP Post) containing the keyword
specified.
Email Address
This is the email address that will receive the redirected
incoming SMS containing the keyword specified
Redirect Mobile Number
This is the mobile number that will receive the redirected
incoming SMS containing the keyword specified
Autoreply
To turn on or off the auto SMS reply to all incoming SMS
containing the keyword
Autoreply Message
If the autoreply is turn-on, the message in this field will be
sent to the sender as SMS message
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Items
Description
Email Brochure
To turn on or off the auto email brochure reply to all
incoming SMS containing the keyword and email address
in the SMS message
Reply Email Address
If turned on, this email address will appear as the From
address in the outgoing email message
Email Subject
This is the subject field in the outgoing email message
Email Content
This is the content of the outgoing email message
File Upload
This is the file (brochure) that will be attached to the email.
User need to upload the file to the server for each keyword
before it can be activated. Each keyword can contain only
1 file.
Figure 15: Create Keyword, HTTP Post URL, Email and Mobile Number Path
Figure 16: Keyword Autoreply Configuration
Once completed, select the Save button and the keyword will be activated and added to the Keyword List
as indicated in Figure 17 below.
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Figure 17: Email Brochure confirmation
3.6
Shift Management (Optional Item to Alert Plus and Entera)
The Shift Management is an optional module that can be added to sendQuick Alert Plus and Entera. This
module comes together with the Phone Book function as a package. The purpose for this optional module
is to allow the administrator to pre-configure the name, mobile number and email of the individuals who
will be selected for receiving SMS under the filter rules. The Shift Management define the time period
and the days that a particular individual (groups) will receive the SMS if the event is triggered. This is
also commonly known as duty roster module.
Select the Shift Management (in the Navigation Menu) and the Time Shift Summary will be shown (in
Figure 18). The Shift Management section need to be configured first before allocating the shifts to the
users in the Phone Book module (Section 3.7). In the summary below, the Shift Name as well as the
selected day and time of day is indicated as shown.
Figure 18: Shift Time Summary
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Select the Add Shift button and Figure 18 for creation of a new shift is shown. Specify the Shift Name,
select the relevant Day and insert the Shift Time in 24 hour (HHMM) format. The time range will be
From HHMM-HHMM as shown in Figure 19 below. If there are multiple time slots per day, use a comma
to separate the different time slots in the day. Once completed, select Save and the shift time will be
saved.
Figure 19: Create New Shift
There are instances where a shift is for a particular period and not repeated, eg, from 10 January to 3
March. In this instance, select No Specific Day Selection in the shift creation page as shown in Figure 18
above. Once selected, a calendar as shown in Figure 20 below appears. Browse to the relevant month and
select the dates that are applicable. All required dates need to be selected. To unselect, click on the
selected dates again and the highlight will disappear (as seen in Figure 20 below).
Figure 20: Date Selection for New Shift
You can also select the dates across different years. Once the selection is completed, select Save and the
dates are saved for the Shift.
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3.7
Phone Book (Optional Item to Alert Plus and Entera)
The Phone Book is an optional module that can be added to sendQuick Alert Plus and Entera. This
module comes as a package with the Shift Management module described in Section 3.6 above. The
purpose of the Phone Book is to provide an easy management of the alertee list (recipients) in the filter
rules. With the creation of the address list in the phone book, the alertee list can be added and amended
from the phone book and the changes will be effected to all the relevant rules.
Start the Phone Book record creation by selecting the Phone Book in the Main Menu and a summary list
of the records are shown in Figure 21 below. The summary list show the respective users, mobile number,
email address, group that they belong to and the shift that they had been allocated. This shift timing is
configured as described in Section 3.6 previously.
Figure 21: Phone Book Summary
Select Create and a new record can be created as shown in Figure 22 below. Enter the username, mobile
number (preferably in international format with a '+' sign), email address (where required). Then, select
the groups whom this user will belong to. You can select multiple or no group assignment. The display
list are the existing groups. To create a new group, enter the group name in the New text box. The name
in the text box will form the new group name for the phone book. Finally, select the shift to be allocated
for the user from the drop-down menu.
Figure 22: Create New Phone Book Entry
Select Submit once the information is correct and the record is created. The same interface will appear
for editing the phone book. The system can support unlimited number of records for the Phone Book.
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3.8
Mail Message Filter
Select the Mail Message Filter (in the Navigation Menu) and the Message Filter Summary will be
shown (in Figure 23). The Message Filter section need to be configured carefully to provide the right
rules for SMS alert. It is fine if you configure the Message Filter on a later stage as it has no impact on
the operation of sendQuick system. The Message Filter will be useful for the selective sending of alert
messages using SMS.
3.8.1
Message Filter Summary and Email Configuration
The email summary list all the message filters that had been created in the system. You can create as
many message filters as required. In Figure 22 below, there is a button for creating multiple email address
in the sendQuick system, to receive alert messages for filtering. Select on the Email Address button (in
Figure 23) and Figure 24 with configuration option will be shown. You can also configure the time buffer
that will ignore any repeated messages during the buffer period (Figure 25 below).
Figure 23: Message Filter Summary
The configurable email addresses are used for sending alert messages from your firewall, anti-virus, IPS,
UPS and others, to these email addresses. All messages that were sent to these addresses will be filtered
in accordance to the message filter rules. Hence, all the rules created will be applied to all these email
addresses.
The purpose of these email addresses is to offer the flexibility for users to forward alert messages to
common email addresses, that can be created by the users. All types of usernames can be created, except
for default and monitor, that had been reserved by the system. Just enter the desired email address user
names in the space provided. For more addresses, just enter them on the next line.
All addresses will end with the IP address or the domain name of the sendQuick server. If the sendQuick
server has an IP of 192.168.1.8 or a server name of sms.com.sg, then the email addresses created will be as
follow (if the email username is alarm):
alarm@192.168.1.8
or
alarm@sms.com.sg
All the messages that were sent to the filter accounts can be forwarded to other email addresses, as a
backup function. Insert the required email addresses in the spaced provided in Figure 24 labelled as Email
Forward Addresses. (Note: the SMTP configuration in Server Setup need to be configured for proper mail
delivery). To insert more address, use the next line (one line for each email address).
Once complete configuration, select the Save button and you will see the Mail Filter Summary.
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Figure 24: Email Filter Account Configuration
Figure 25: Message Buffer Timer Configuration
There is a message buffer configuration as seen in Figure 25. Message Buffer Timer is a configuration to
avoid repeated SMS when devices generated repeated messages or send repeated messages to sendQuick.
The value inserted in the buffer timer (Figure 25) means any repeated messages sent to sendQuick within
the buffer time will be discarded. This allows sendQuick to ignore the repeated messages and only send
one (1) SMS for each event.
Hence, to avoid more repeated messages, set the time buffer to a higher value.
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3.8.2
Create New Message Filter
The administrator can create new message filters by selecting the Create button on the Message Filter
Summary Listing (in Figure 23). The interface to add a new filter is shown in Figure 26 below.
The filter works by checking on the three attributes of an email message. They are the Sender email
address (FROM field), Subject field and Message body content. There is a checkbox on the side of the
field name. If the desired field name is required for filtering, just check the box. Then, fill in the required
content that will be used to filter the messages. You can select more than one checkbox and determine the
relationship as AND (All) and OR (Any) relationship. Hence, the SMS alert will be sent only if the
criteria are fulfilled.
The filtering engine is based on matching the exact words or character and the phrase filled in the space
provided, for each relevant field. Since the matching is based on words or characters and phrase, it will
record a confirmed match as long as the word (or character) and phrase appear in the selected field.
Example, if the Subject field is entered with 'error message' the various scenarios is illustrated below:
Sentence
Match
Status
Reasons
There is an error in the system message
No
Though the words 'error' and 'message' appears
in the sentence, they are individual words and
not a phrase.
This is a system error
No
Only the word 'error' occur and not the whole
phrase
There is an error message from system 1
Yes
The whole phrase 'error message' appear in the
sentence.
Figure 26: Create a New Filter Rule
Once the system had matched the relevant words (or characters) and phrase, it will send the SMS
messages to the mobile numbers and email as indicated in the Mobile Number to Receive SMS and
Email Address for Alert field (Figure 28). Select Create from the Mail Filter Rules Alert list as shown in
Figure 27. You can insert more than one mobile number/email, by inserting the mobile numbers/emails in
the next line. To send to overseas numbers, please include the '+' and country code, followed by the
mobile number. (Example, +60126234567 for Malaysian number).
If the Phone Book module is added, the phone numbers and email address list will appear for selection.
Just move your mouse and click on the required numbers/email address or groups. Selected
numbers/email will receive the notifications when triggered. The example list if phone book records are
shown in Figure 28.
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Figure 27: Mail Filter Alertee View
Figure 28: Configure Alertee List
The actual content of the SMS alert will be the original content of the email message and the fields to be
sent (FROM, SUBJECT and MESSAGE) will depends on the selection in the SMS System Setup in
Section 3.4. The message can be customised if there are characters inserted in the Text Box shown in
Figure 29. The customised message can include additional words and the original FROM, SUBJECT and
MESSAGE from the email notifications by placing the variable xFRx (FROM Field), xSubx (SUBJECT
Field) and xMsgx (MESSAGE Field).
The message length and other content of the email alert message (that will be sent via SMS if the message
alert checkbox is not selected) will be determined in the SMS System Setup under the multiple SMS per
email and other functions in the set-up section. Please refer to the SMS System Setup in the manual for
more information.
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Figure 29: Configure SMS Alert Message
3.8.3
Configure Reminder, Escalation and Report
The next configuration is the reminder and escalation, following by reporting function. The reminder and
escalation configuration is shown in Figure 30 below.
Figure 30: Configure Reminder and Escalation
Select the Check Box (Figure 30) to activate either Reminder or Escalation or both. Selecting the check
box is to activate the service and complete the time setting in the field, in minutes. The value means how
long does the time lapse before a reminder SMS is sent. The reminder will only be sent if there is no
acknowledgement within the time set.
When either reminder or escalation is selected (activated), the SMS message will include an ID value (eg,
ID:25) which is a numeric value. To respond to the case, reply the SMS with the number (eg, 25) and
send back to sendQuick. This SMS acknowledgement will stop the reminder and escalation process.
However, if no acknowledgement is received (from any alertee), the reminder (once) and then escalation
will be triggered.
For acknowledgement reply, user will need to reply the message with the message ID that appears on the
SMS message. The reply message must have the message ID as the first word. The email reminder and
escalation has no acknowledgement function. It serves as information purposes only.
The phone numbers to receive the reminder will be the original alertee list that was configured to receive
the SMS. For escalation, you can select from the Phone Book or group or insert the numbers in the text
box provided. Similarly, if the SMS is acknowledged before the escalation is triggered, the escalation
message will not be sent.
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However, if there is no SMS acknowledgement from any recipients despite the reminders and escalation, a
SMS summary report will be sent at the end of the time session that was configured for the Report
(Figure 31). The report will consists of the summary of the numbers that acknowledged and those that did
not.
Figure 31: Report Configuration
3.9
SNMP Message Filter (sendQuick Alert Plus and Entera Only)
Apart from email to SMS alert, sendQuick also support SNMP (Simple Network Management Protocol)
to SMS/Email function. The SNMP trap feature is supported by a wide range of network equipment and
devices in the world. With SNMP Trap support, sendQuick users will be able to send SMS alert messages
either via email or SNMP.
To capture the SNMP trap, just point the SNMP trap messages (from the devices and equipments) to the
sendQuick server. The default community setting and port (in sendQuick) is Public and 162. These are
commonly available community and port for SNMP in all devices and is supported by sendQuick Alert
Plus and Entera. Hence, if your devices need to configure the community and port, just configure based
on the information provided.
Once you had configure the SNMP trap to sendQuick server, you can configure the relevant trap messages
that will trigger a SMS message. This is called the SNMP Message Filter. Select the SNMP Message
Filter option on the left navigation bar and you will see the SNMP Filter Summary page as shown (Figure
32). In this page, you will see the summary of the SNMP message filters (if any).
Figure 32: SNMP Filter Summary
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Before configuring any trap messages, you may wish to configure the SNMP Forwarding which allow all
incoming SNMP Trap messages to be forwarded to another server as Syslog messages. The interface to
configure is as shown in Figure 33 below.
You can also set the message time buffer, which will allow repeated messages to be ignored if it occurs
within the time buffer. The time buffer setting is in minutes and similar to Figure 25 above.
When configuring a new SNMP Trap filter, enter the relevant data and select ALL or ANY for the filter
relationship. The key difference is the FROM field is an IP address of the incoming SNMP Trap device
(Figure 34). The actual process is similar to Mail Message Filter as illustrated in Section 3.8 above. A
rule summary is shown in Figure 35 below
Figure 33: SNMP Filter Forwarding Address
Figure 34: Add New SNMP Filter
Figure 35: SNMP Rule Summary
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Similar to Mail Message Filter, you can configure the SMS and Email alerts as well as a custom message
for alerting. The escalation options are similar to Mail Message Filter and you can refer to Section 3.8.3
for more details.
You can create as many filter rule as required and is limited by the disk space of the system. To edit a
SNMP Rule, select Edit on the message summary (Figure 32) and you can proceed with the editing of the
rules.
3.8
Syslog Message Filter (sendQuick Alert Plus and Entera Only)
In addition to SNMP, sendQuick also support Syslog to SMS/Email function. The Syslog feature is
supported by a wide range of network equipment and devices in the world. With Syslog and SNMP Trap,
sendQuick Alert Plus and Entera users will be able to send SMS alert messages either via email, SNMP or
Syslog.
To capture the Syslog, just point the Syslog messages (from the devices and equipments) to the sendQuick
server. The default port (in sendQuick) for Syslog is 514. Once you had configured the Syslog to
sendQuick server, you can configure the relevant messages that will trigger a SMS message. This is
called the Syslog Message Filter.
Select the Syslog Message Filter option on the left navigation bar and you will see the Syslog Filter
Summary page as shown (Figure 36). In this page, you will see the summary of the Syslog message
filters (if any).
Figure 36: Syslog Filter Summary
Before configuring any Syslog messages, you may wish to configure the Syslog Forwarding which allow
all incoming Syslog messages to be forwarded to another server as Syslog messages. The interface to
configure is similar to SNMP as shown in Figure 33.
You can also set the message time buffer, which will allow repeated messages to be ignored if it occurs
within the time buffer. The time buffer setting is in minutes and similar to Figure 25 above.
When configuring a new Syslog filter, enter the relevant data and select ALL or ANY for the filter
relationship. The actual process is similar to Mail Message Filter as illustrated in Section 3.8 above. A
rule creation summary is shown in Figure 37 and 38 below.
Similar to Mail Message Filter, you can configure the SMS and Email alerts as well as a custom message
for alerting. The escalation options are similar to Mail Message Filter and you can refer to Section 3.8.3
for more details.
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You can create as many filter rule as required and is limited by the disk space of the system. To edit a
Syslog Rule, select Edit on the message summary (Figure 36) and the interface is similar to Figure 37 will
be shown.
Figure 37: Syslog Rule Creation
Figure 38: Syslog Filter Configuration
3.9
Network Monitor (sendQuick Alert Plus and Entera Only)
The sendQuick (Alert Plus and Entera) has a simple server monitoring function using ICMP Ping, Port
and URL Check (Entera only) feature. This allows sendQuick to ping and check another machine and
send a SMS alert if there is no server response within the specified time. Select the Network Monitor
button and the Network Monitor Summary is shown in Figure 39 below.
Select the Create button and you can create a new Ping monitor as shown in Figure 40 to 43 below. Enter
the information required as described in the table below.
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Figure 39: Network Monitor Setting Summary
Figure 40: Configure Network Monitoring Setting
Figure 41: Configure Network Monitoring Setting 2
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Figure 42: Configure Network Monitoring Setting 3
Figure 43: Configure Server Online SMS Message
Configuration
Description
Server IP/URL
The IP address of the server for PING, Checking or the URL address
Port No
The port number for the port check service
Alert Mode
The mode is either Once Only or Continuous. Once Only refers to
sending SMS only one time when a check is failed. Continuous will
send SMS for every check attempt that failed. Note: The checkign
process will continue even if the response is failed.
Alarm Trigger Mode
Te triggering can be configured to trigger when the failure happen the
first time or the second time. The second time failed means SMS will
only be triggered when two consecutive failure occurs.
Total Test Ping
This is the total number of test ping packet (or Port check or URL check)
packet will be sent.
Time Out refers to how long the packet response must not be longer. If
it is longer than the time configured (in seconds), the checking will fail.
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Configuration
Description
Alarm Threshold
This refers to how many of the test packets must fail before the SMS is
sent. Hence, the higher the number, the less SMS will be triggered as it
is less sensitive to failure
Monitoring Frequency
This is the time (in minutes) interval to perform each check. The time
interval is advised to be wide (> 10 minutes) to avoid any system and
network overload due to too much traffic generated by the PING, Port
and URL check packets.
Monitoring
Failure
Frequency
Server Alert Status
Upon This is the interval (usually shorter) that will be used if there is a failure
in server response. This will allow a more frequent checking when a
failure occurs.
This service function on a different way here it will send SMS when the
server check is successful. Hence, it can be configured to send SMS
hourly or daily.
Mobile Number to Receive The list of phone numbers to receive the alerts when there is a failure or
SMS
when server is back online. If Phone Book is present, just select the
required numbers or groups or it can be a mixture of all entries.
Send SMS for Alert
The SMS message sent when there is a failure
Server Online Message
The SMS message sent when the server is back online (failure is
restored)
You can also Enable/Disable the rule by selecting the rules and activating the right button. This will
assist when the rule need to be suspended during a maintenance process.
The Port Check and URL Check service is only available in sendQuick Entera. The interface for Port and
URL check is shown in Figure 44 and 45 respectively.
Figure 44: IP Port Check Summary
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Figure 45: URL Check Summary
3.10
Messaging Security
The sendQuick server messaging security is done by allowing/disallow message sending by restricting the
IP address of the originating message. This is done by blocking the IP addresses of the unapproved HTTP
URLs, SMTP host gateway IP (for e-mail to SMS), FTP and Database access.
If you intend to block some IP address, please insert the IP addresses allowed into the text area provided
under the relevant classification. Only one IP can be listed on one line. If more than one IP address,
please use the next line. This approach is applicable to HTTP Host Allow and SMTP Host Allow. If you
wish to allow all IPs to access and send SMS, just leave the text box empty.
The system also allows users or server to use sendQuick as a SMTP relay. This is controlled in the SMTP
Relay Host Allow feature. This message relay had been enabled by using the allowed list. In the default
status, there will be no SMTP relay allowed (i.e., no IP address specified). If you wish to allow SMTP
relay for some servers or users, please include their IP addresses in the box provided. Please save and
these IP addresses will be allowed to use sendQuick server for email relay to the Internet.
Please refer to Figure 46, 47, 48 and 49 below for examples and table below for description.
Security Items
Description
HTTP Host Allow
The IP address that is allowed to send HTTP Post to sendQuick. If
empty, all IPs allowed (no control)
SMTP Host Allow
The SMTP IP address that is allowed to send SMTP email to sendQuick.
(email to SMS). If empty, all IPs allowed (no control)
Email User Allow
The email address (From) that are allowed to send Email-to-SMS. If
empty, all email address are allowed.
SMTP Relay Allow
The SMTP IP that are allowed to perform email relay using sendQuick.
If not IP stated, no SMTP relay is allowed.
DB Host Allow
The Database server IP that are allowed to perform ODBC connection
to sendQuick. If not IP stated, no ODBC connection is allowed.
Mobile Number Allow
The lost of mobile numbers that will receive SMS from sendQuick. If no
numbers in the list, sendQuick can send to any number.
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Figure 46: Security Setting for HTTP Post
Figure 47: Security for Email (SMTP) and Email User address
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Figure 48: Security for SMTP Relay and DB Access
Figure 49: Security for Mobile Number Allow List
sendQuick also allows for control of the system services to enhance the security access to the system.
Administrator can choose to turn-on/turn-off the services that are not required to enhance the security of
the system. Select on System Services in Figure 49 and the list of services that are activated/deactivated
is shown in Figure 50 below.
Apart from the default/compulsory services, you can uncheck the non-essential service and select Submit.
This will disable the service in the sendQuick.
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Figure 50: System Services Control
Another enhanced security function in sendQuick is the SSH Public Key requirement to perform SSH
access to the system. This is more secure implementation as it requires more than just username and
password. Before using this function, you need to create a public key with a key generator (like
PuTTyGen) and select SSH Public Key in Figure 49 above. Figure 51 show a list to public key used in
the system.
Figure 51: Public Key List
Figure 52: Adding Public Key
Select Add Public Key (Figure 51), provide a Key Description, paste the Key and Enable the key and
Save (Figure 52). The public key will be uploaded to sendQuick and you can access using SSH 'sqguest'
account from a laptop/PC with the relevant private key installed.
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3.11
Send SMS via sendQuick Server
You can send SMS via sendQuick in 3 ways. They are the HTTP Post, E-mail-to-SMS and File Upload
(CSV and Tab Delimited). The sendQuick server had preset the HTTP and E-mail sending methods tied
to the IP address of the server. Hence, whenever you change the server IP, the URL and e-mail address
will change.
Note: You should configure the Server with the correct fixed IP and should not change
them unless absolutely necessary.
The setting for the message sending HTTP URL and e-mail are as follow:
HTTP Post/Get
http://<serverIP>/cmd/system/api/sendsms.cgi
E-mail
<tar_num>@<serverIP/domainname>
Example:
If you set the IP address to 192.168.1.8, then the URL and e-mail for sending messages are as follow:
HTTP Post/Get
http://192.168.1.8/cmd/system/api/sendsms.cgi
E-mail
<label>-<tar_num>@192.168.1.8
The format for sending messages via HTTP is determined by the variables that define the mobile phone
number and message body. The defined format for HTTP Post/Get is as below (if server IP is
192.168.1.8).
CGI/HTTP variables:
tar_num:
target (handphone) number
tar_msg:
message to send via modem
tar_mode:
mode=text (ASCII) or mode=utf8 (Unicode)
label:
modem label to allow specific routing of the HTTP Post to specific modem
trackid:
tracking ID provided by remote applications for status checking (optional)
status_url:
URL for sendQuick to HTTP Post back the status (optional)
priority:
The priority to send the SMS in sendQuick (optional)
Example:
http://192.168.1.8/cmd/system/api/sendsms.cgi?tar_num=91234567&tar_msg=how are
you&tar_mode=text&label=modem1
Hence, to send in languages other than ASCII, you will need to send HTTP Post as Unicode format
(mode=utf8)
Refer to sendQuick_API_Guide in the sendQuick CD-ROM for more detailed description and examples.
As for e-mail, you will need to e-mail to the server in the following format.
To
:
Subject :
Message:
label-91234567@192.168.1.8
Test message
Test message for you.
There is no difference for sending SMS messages via email for different languages. The system will be
able to recognize the language format from the email header (please set the email client character format
to the right character set). If you are sending UTF-8, please ensure the mail client has the UTF-*
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encoding set. The label (in the email) is to designate which modem will be sent for the message. The
label parameter is optional. When no label is specified, the messages will be sent with any available
modem.
You can use both formats for sending messages to the server. If you need to send many messages, you
will need to send more (HTTP or email) messages to the server. Hence, if you are using sendQuick with
your application server, it is more advisable to use with HTTP Post connection.
You can find the Send SMS Specifications in the server (under Send SMS Specifications button). As for
sending via File Upload, please refer to Section 3.12
Note: All SMS can only receive 160 characters per message. Please do not use more than
160 characters in the message body for both e-mail and HTTP Post connection.
3.12
Sending Mass SMS (Broadcast) using Designated File Format
SendQuick has a feature that allows users to send mass SMS (broadcast) using some designated format,
which include Comma Separated Value (CSV) or Tab Delimited value. These two formats are supported
by most database or spreadsheet software, like Microsoft Excel, Access, MS SQL, GoldMine, ACT! and
others.
The files need to be formatted (or exported in the relevant format) and saved as either CSV (.csv) or TXT
(.txt) extensions. For Comma Separated Value, the file can be either CSV or TXT. For Tab Delimited, it
will need to be in TXT format.
Data Format: The data format should be segmented in 2 columns: handphone number and message
content. The table below shows the example of the data format in the CSV and TXT file.
Data Format in the Files
Comma Delimited Value (CSV)
Tab Delimited Value (TXT)
Example
91234567,hello how are you?
91234567
hello how are you?
For exporting data from database or Microsoft Excel, your data in the software should be organized as
shown below. The extreme left column is the mobile phone number followed by the Message in the next
column. This format had to be followed strictly or will result in processing error.
96367680
96189556
Hi! This is a message for you
Hello, greetings from Singapore
To send messages using either of these two file formats, select the Send SMS item on the left navigation
bar You will notice a File Upload item as shown in Figure 53. Select File Upload and select the File
Type, Language (your message is written in) and Browse to select the file. Select Upload once you are
ready (Figure 54).
The messages are displayed for your preview to check the messages before sending. If all the messages
are OK (under Message Format), then you can send the messages without errors. If there are messages
that are Error, you can choose to amend the original file and upload again. If all messages are Error
(indicating wrong format), you will not be able to send the messages.
Once you are satisfied with the messages in the preview, select Send and the messages will be sent for
processing and sent as SMS. You can select Cancel to perform Upload again.
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This feature allows you to export data from database and others to send SMS to all users on one single
process.
Figure 53: Send SMS Option for File Upload and Direct Sending
Figure 54: Selecting the File format for Upload
Figure 55: Send SMS Using Web Form
Figure 55 shows how you can send a SMS using the web form. This is for testing of SMS purposes.
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3.13
Sending Messages to Overseas Mobile Numbers
SendQuick Server supports sending SMS to overseas users. This is network (or SIM) dependent. This
means that your SIM card and mobile network must be able to send to an overseas number directly using
the SIM card.
For sending via email to SMS, start the email address with (+)(country code). Hence, if you are a using
the server in Singapore and intend to send to Malaysia, your email will look like:
+60121234567@192.168.1.8
where +60 is the added country code for overseas (international) SMS.
If you are using HTTP Post method, the (+) and country code need to be added to the mobile phone
(tar_num) field. The hex-value for (+) is %2B for HTTP Post method.
3.14
Receive SMS via sendQuick Server
After you have defined the receive SMS path and method (for your application server to receive the
replied SMS) in Section 3.4 above, you will need to configure your applications to accept the messages in
the following format and predefined variables. These format and variables are predefined by sendQuick
and cannot be changed. It defines the way that your applications are able to recognise the information
sent from sendQuick.
Please refer to the format below for the HTTP Post and E-mail communication methods.
Example of http response from the server:
http://<response_url>?mno=91234567&txt=Testing&dtm=02/06/10,14:19:18&charset=utf-8
Where:
mno -- the mobile phone number
txt -- the text message
dtm -- the date and time of the SMS received.
charset – language character set
As for e-mail, the received SMS message will be sent to the e-mail specified in Section 3.4. An example
of the received e-mail is as below.
From :
Date :
To
:
Subject :
91234567@192.168.1.8
Monday, June 10, 2002 2:31 PM
sh_ang@yahoo.com <sh_ang@yahoo.com>
SMS From 91234567
Sender: 91234567
Timestamp: 10/06/02,14:32:54
Message: Test
You will need to configure your back-end system and applications to receive the messages in the format
mentioned above.
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3.15
Message Log
The sendQuick server has a comprehensive log system that records the server and transaction log in the
server. Select the Usage Logs and Report on the navigation bar and you will see the interface in Figure
56 and 57 below.
The Logs are divided into four sections. They are explained below:
(i) System Logs
- The System Logs are the Server and Email Logs. These logs shows the activities in the sendQuick
server as well as the SMTP (email) activities in sendQuick. These are shown in Figure 58 and 59.
(ii) Usage Logs
- Usage Logs are for the SMS messages that were sent and received by sendQuick. All the messages will
be recorded with their respective time, date, from (sender), to (mobile number), modem IMEI and SMSC
number and the message content. You can see the different logs in Figures 60, 61 and 62 below. The
Logs are Inbox (receive), Outbox (sent), Queue (waiting to sent), Unsent (failed to send) and Discarded
Alert (unmatched message).
(iii) Usage Log Maintenance
- This refers to how long the messages are kept in the sendQuick server by specifying based on number of
days (old) from current date. If the days are set to 180 days, messages older than 180 days will be deleted
automatically. This allow the system to perform automatic data deletion and house keeping.
(iv) Usage Log Report via Email, FTP and Syslog
- This allow the administrator to receive the messages log via email (specify the email address) at a
selected period (daily, weekly, monthly) and at a certain specified time. The FTP setting is for backup the
files to a FTP directory/server (eg,NAS) at the same specified time and interval. The Syslog is for
sendQuick to send the SMS messages log to a syslog server.
Figure 56 : Logs and Usage Report
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Figure 57 : Log Backup via Email and FTP
Figure 58 : Server Activity Log
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Figure 59 : Email Activity Log
Figure 60 : Sent Messages (Outbox) Log
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Figure 61 : SMS (Message) Inbox Log
Figure 62 : Discarded Alert Log
Discarded Alerts are messages that were sent to sendQuick filter accounts for processing but did not
match the Email, SNMP Traps or Syslog filter rules. These (unmatched) messages will be logged in the
discarded alert log. Hence, if you did not receive any SMS after configuring the filter rules, it is advisable
to check on the discarded alert log.
All the logs messages can be searched (the date range) for easy reference. You can also save and archive
the message logs manually. At the bottom of the message log, there is a Save button which will save the
messages selected for the specified period. Select the Save button, the Download button and use a right
mouse click. This allow the files saved as a text file in a local storage.
To delete the records, select/check the delete button and select Delete.
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3.16
Change Password
The administrator can change the password for prudent system management. Select Change Password
and the interface is shown in Figure 63 and 64 below.
Figure 63 : Change Web, Console and SSH Password
Figure 64 : Change Popuser, FTP and DB Password
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There are six (6) passwords that can be changed. They are:
Web Login
:
Password for web administrator login (default: admin123)
Console Login :
Password for console login (default: sqroot)
Sqguest Login :
Password for access via SSH for limited SSH access
Popuser
:
Email POP account in sendQuick (default: popuser)
SMSApp FTP :
Account to upload file to sendQuick to send SMS
SMSapp DB :
Account for ODBC access
At the bottom of the page (of change password), there is a field selection to reset the Useradmin password
(default: admin123) for the User Interface to send SMS (Figure 65). This Useradmin interface is only
available in sendQuick Entera and sendQuick Enterprise server.
Figure 65 : Reset Useradmin Password
3.17
System Backup and Diagnostic
You can backup the system configuration, keyword and the alert rules in the sendQuick server. To
activate, select the System Backup and Diagnostic button in the navigation menu and you will see an
interface as shown in Figure 66 below.
Select the Backup System Configuration, if you wish to backup the system configuration and rules
respectively. Once selected (the Start button) and you will need to save the backup files in an external
media (hard disk) in another machine (which can be your local access machine).
Note: When the backup process is in progress, do not close the browser as it may affect the process and
have an impact on sendQuick subsequently. Just wait patiently until the process completed and you
will b prompted to Save the file.
You will notice that sendQuick backup files are named in accordance to the 'bakfiletype_date' with an
extension '.enc'. This is a proprietary format for sendQuick and can be used for sendQuick server only.
Please use the same file when you restore the configuration or alert rules respective.
The administrator can also create a diagnostic file when required. A diagnostic file is an sendQuick
system image file that will capture all the essential system information, logs and other relevant
information in sendQuick. This file is very useful for sendQuick technical team to review when it is
required to troubleshoot any problem in sendQuick.
Select the Start button at Create System Diagnostic File in Figure 65 below. The creation process may
take a few minutes (depending on the file size), so do be patient. Similarly, DO NOT CLOSE THE
BROWSER when the creation process is in progress (for a few minutes and may be as long as 10
minutes). Once completed, the browser will refresh and a Download link will appear. Perform a right
click and save the file and send the file to sendQuick technical for review. The file is an encrypted file
with '.enc' extension.
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Figure 66: Backup and Diagnostic
Occasionally, TalariaX will release new patch version of sendQuick server which can be applied to the
sendQuick servers. Similarly, if the technical team discovered some problems, the issues can be resolved
by applying patch to the system. The process to apply patch is illustrated in Figure 67, 68 and 69
respectively.
Figure 67: Apply Patch
Select Server Restore and Patches > Apply Patches in Figure 66 and the Browse page in Figure 67
appears. Select Browse and select the file as shown in Figure 68 below. Please note that the patch file is
a file with extension '.enc' and is provided by TalariaX. For generic patch, please note the version number
of sendQuick at the bottom of the left menu bar (Figure 2). The generic patch must bear the same version
creation number as illustrated below.
20070525 – 5
(a)
(b)
(a)
(b)
Version Creation Number
Patch Version Number
Different version creation number are not compatible with each other, despite being the same product
model. Each version creation number will have their own patched versions.
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Figure 68: Select Patch File to Apply
Figure 69: Upload File and Patch
The process to restore the backup and configuration is the same. Similarly, the backup file can only be
applied to the same version creation number.
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3.18
Send SMS Specifications
This section document the specifications to send SMS via sendQuick. The send SMS specifications allow
developers to develop applications to send messages to sendQuick server via email or HTTP Post
methods. The detailed specifications were explained in Section 3.11 earlier and a copy of the
specifications (HTTP Post) is included in the sendQuick CD-ROM for detailed reference. Figure 70
shows the specifications for summary reference.
Figure 70 : Send SMS Specifications
3.19
POP User Account in sendQuick
sendQuick server has a built-in and pre-configured POP account for easy access, single user environment
or when an alternative e-mail server is not present in the network. This POP account will allow the
administrator or any user to use this POP account to receive SMS by using the SMS-to-email reply option.
The default and standard configuration for this POP user is as follow:
POP username
Password
POP e-mail account
Incoming (POP) mail server
Outgoing (SMTP) server
:
:
:
:
:
popuser
popuser (default password)
popuser@localhost
IP address of the sendQuick server
IP address of the sendQuick server (or others)
To change the password for the POP user account, refer to section 3.16.
3.20
Send Test Message from sendQuick Server
To ensure that the server is functioning properly, sendQuick has a built-in message sending interface for
you to send a test message.
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Please select the Send SMS button on the left bar and you will see the screen shown in Figure 53 in
Section 3.12 above. Select Send Messages Via Web Form and you will see an interface to send
messages as in Figure 55. You can select the languages that you wish to send the message as shown in the
language selection box as shown in Figure 53.
Once the message is sent successfully, you will see a success page.
3.21
Shutdown, Restart and Log-out from the System
To Shutdown, Restart or Log-out, just select the relevant button from the navigation menu located at the
Top Right Hand corner of the interface (Figure 71). You will see a successful message when the task is
confirmed.
Figure 71 : Shutdown, Restart and Logout
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4.0 HIGH AVAILABILITY CONFIGURATION
SendQuick SMS Gateway can support High Availability (HA) to ensure a continuous SMS delivery for
your applications in your environment. This is an optional item (contact your distributor or TalariaX for
pricing) and is only available for selected models; sendQuick Alert Plus, sendQuick Entera, sendQuick
Conexa and sendQuick Communications.
You need to access the server administration interface to configure the HA module (after purchase is
made). Login as admin user and you will be able to see the option to configure HA at the bottom of the
Server Setup section (Figure 72).
As the configuration requires certain understanding, we do advise all administrator to read this section
before actual configuration to avoid any confusion and misconfiguration. When in doubt, please contact
TalariaX for clarifications. The step-by-step approach is documented below.
Figure 72 : Clustering (HA) Setup Option
Before you proceed with the configuration, please make sure you have the following prepared:
– 1 x Cross cable for hearbeat checking
– 2 x IP address set for heartbeat checking (this can be internal IP set)
– 2 x IP address set of the primary and secondary server (configure the servers as normal
configuration first)
Select the Here button and the interface for configure the HA (cluster) is shown in Figure 73.
Figure 73 : Configuring Clustering Setup
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First, select whether the system is a StandAlone (no HA), Primary or Secondary Server. Then, you
can choose to suspend the HA service (select only when you need to perform the maintenance of the
system. Else, do not select).
The description for the three options as as below:
Options
Description
Stand Alone
The system perform as a single machine and no HA is required. By
default, this is selected. Hence, the system can function as a normal
single unit, if required.
Primary
Primary server refers to the system that is being used by the
applications, and perform the load distribution and replication with the
secondary server. This also serves as the controller in the HA
configuration.
Secondary
Secondary server serves as a backup for the Primary. It has
synchronised all the configuration of the Primary and will assume
Primary server IP when primary is not working.
The next section is to configure the cross IP checking performed by the two (Primary and Secondary
server) servers with each other. This is also known as the heartbeat between the two systems.
The heartbeat checking is configure on eth1 or E2 (as labelled on the LAN port).
The Local IP refers to the IP if the machine (that you are configuring) for the heartbeat LAN port. If the
server is a Secondary Server, this is the hearbeat IP of the secondary server. Remote IP is the IP address
that will be checked by the Local IP. Eg, if secondary server, Remote IP is Primary Server heartbeat IP
port.
Note: The IP (Local and Remote) in Figure 73 above is NOT the IP that is configured for the servers
(Primary & Secondary) respectively, that was configured in the Server Setup section (Section 3.3). In
fact, the (local and remote) has to be a totally different network range from the IP address in the Server
Setup.
In the setup above, always perform the configuration in the secondary server first. The reason is once you
complete the Primary server configuration, it will need to search and replicate to the secondary server.
(refer to the step by step guide for the right order).
Then, configure the alertee list for email and SMS for notification when the HA system perform a switchover and restoration.
Figure 74 : Alertee List Configuration
Once you have completed the configuration, select Save and the configuration will be saved and
activated. You can update the alertee list separately on a later date and select Update Alert Notification
Only in order not to have any impact on the HA configuration.
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When saving as Primary server, once you Save, the system will show a configuration process and
Secondary server will be updated automatically. If the update is successful or unsuccessful, it will be
displayed on the web interface.
Note: Please have the cross cable connected between the Primary and Secondary servers' E2 before the
Primary server can activate the Secondary server.
Once the configuration is completed, the two (2) servers are already in HA mode.
The HA function is sendQuick works with an actual IP on actual LAN. SendQuick does not use a
virtual LAN for the HA. Hence, when there is a failure, the Secondary server will restart and will
reconfigure itself as the Primary server IP, ensuring there is continuous performance and no changes
done at the application layer. Applications can continue to send SMS as the IP is assumed by the
Secondary server, ensuring continuous SMS availability. The switch over downtime is about 30 seconds.
When the Primary server is restored and turned on, the two servers will synchronised and their roles will
be reverted to their original configuration automatically. This process will take about 30 seconds as well.
In summary, the step-by-step guide to configure HA systems are as below:
Step
Materials Required
Configuration
1
IP address set
Configure the IP, Netmask and Gateway of Primary and
Secondary server IP as explained in section 3.3.
2
LAN cable
Connect the LAN cable to port E1 of both Primary and
Secondary servers and ensure the IP is accessible via the
network
3
Cross cable
Connect the cross cable between ports E2 of both Primary and
Secondary servers
4
Laptop/PC in the LAN
5
Laptop/PC in the LAN
Access Secondary server IP and configure the HA (cluster)
configuration with the Remote and Local IP for secondary on
Local and Remote IP for port E2. Save the setting
E2 for Secondary server
Access Primary server IP and configure the HA (cluster)
configuration with the Remote and Local IP for primary on port
Local and Remote IP for E2. Save the setting and you will notice a process where
E2 for Primary server
Secondary server is being configured and synchronised.
Please ensure the web interface shows a successful
configuration.
The process is completed once it is successfully configured.
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5.0 CONSOLE CONFIGURATION AND SETTINGS
While the main access approach to sendQuick is via web browser, you can also perform some simple
configuration and settings via the console. Console access will require the monitor and keyboard
connected to the system.
Connect the monitor to the VGA Port
Connect the USB/PS2, whichever is applicable
Once the sendQuick is fully started, you will see the IP routing table on the monitor screen. The display is
shown in Figure 75 below.
Figure 75 : IP Routing Table
In the monitor console, the administrator can perform the following functions:
•
•
5.1
Configure IP address of sendQuick system
Change sendQuick Web Admin Password
Configure sendQuick IP via Console
First, you need establish the physical connection as described above. Then, enter ALT and F4
simultaneously. You will see the login page as shown in Figure 76 and enter the default username and
password below.
Console Username: admin
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Figure 76 : Console Login Prompt
Figure 77 : Change IP Address
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After entering the login details, the Change IP interface will appear and use the keyboard to move the
curser and change the IP, Netmask and Gateway IP as required (Figure 77). Once completed, follow the
instructions as displayed at the bottom of the screen to Save and Exit.
5.2
Reset Web Login Password
Another function that can be performed from the console is to reset the web login password back to the
default admin123. To perform this, enter ALT and F3 on the keyboard and the Reset Password Prompt
is shown on the screen as seen in Figure 78.
Figure 78 : Reset Password Prompt
Follow the instructions that are shown on the screen the reset password will be executed. Once the reset
has been done, you can perform the web login with the following:
Username:
admin
Password:
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6.0 TROUBLE SHOOTING
You may encounter some common problems when using sendQuick Server. This section serves to address
these common problems and how to overcome them.
6.1
I have forgotten the IP address of my sendQuick server. How do I check?
If the system is powered up, connect a monitor to the VGA port and notice the IP address in the IP
routing table (Figure 75). The IP is address is the IP on eth0.
6.2
I have done all the set-up. I tried to SMS via the web interface as explained in section 3.12 but
no SMS was received. Why?
You could be facing the following problems:
(i)
Modem connection is not properly attached. Please check the USB connection
(ii)
The SIM card is not placed properly or not working. Try with another SIM card.
(iii)
The SIM card is not activated (see Question 6.8)
6.3
I set all the configuration in the server set-up accordingly but I still cannot send e-mail to SMS
from my e-mail software. Why?
There may be a few reasons for this. We will review the possible reasons accordingly.
(i)
The physical network connection may be faulty. Try to ensure that the network cable is
plugged-in properly and do not use an old cable. Once the cable is fine, then,
(ii)
Try to ‘ping’ the sendQuick Server from a remote machine. If there is no reply, there are
some problems with the network or connection or the switch (some switch requires hard
reboot to activate a new connection). Please check. If you get a ping reply, then,
(iii)
Check your e-mail server setting. Your mail server may not be supporting the e-mail
address for SMS as it does not contain a valid DNS or name server (when you use an IP).
You need to configure a static mail routing in your e-mail server. You can also try by
changing the SMTP server in your e-mail client configuration to the IP address of
sendQuick Server. If it works after you change the SMTP server, then it is a problem with
your e-mail server concerning the mail routing information. Contact your administrator
for assistance (If sending email via Exchange or Domino, please ensure you register the
SMS domain in the DNS, perform mail routing in Exchange/Domino – MX or A records
for proper email routing).
(iv)
Your modem connection could be loose. Try to fasten the modem (especially the USB
version) and restart the server if necessary. Restart using hard reboot.
6.4
I cannot access the sendQuick Server from my local PC even though it is already in the
network and some of my other colleagues can use it. Why?
This could happen if there exist some sub-networks in your company’s network. You may need to
check with your system administrator and ensure that the router allows the different networks to
send data to each other.
6.5
I realised that the server only provides for one e-mail and one HTTP response. How do I allow
SMS enquiries to more than one applications at one instant?
The sendQuick server is designed as a ‘black-box’ solution for sending and receiving SMS. We
understand that most of our customers would want to interact with more than one server. In order
to make things easy for all, we designed a single response URL and e-mail to make sendQuick
very easy to configure and hassle free. To connect to multiple applications, you just need to
develop a simple script to process the replies from sendQuick (either HTTP or e-mail) and make
your own distribution to the respective applications. This can be done by setting unique codes
(keyword) for each SMS when they were sent to sendQuick and processed by your script. In this
way, you will not have any constraints on any number of application servers that can use
sendQuick. You can also purchase sendQuick Entera or sendQuick Enterprise that has built-in
Keyword Management module.
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6.6
I am getting email alerts on my administrator email account stating that the modem is not
found or having problem. What should I do?
The sendQuick server is designed as a 24x7 system with a built-in self checking mechanism to the
modem and SIM card availability. Hence, if there is any failure to detect the modem or SIM, it
will generate an error message and email to the administrators email account.
If the error messages is not frequent (that is, the alert message is occasional and not continuous
for every second), there is no cause for alarm. Instances that may cause this problem is when
there is an intermittent weakness in the GSM network or the system cannot find modem at that
point of time. However, if the error message in continuous (for every second) and still happening
at the point when you read the messages, then there is an indication that there is some modem or
SIM problem with the system (see question 6.7).
6.7
I am getting continuous alert messages stating that there is no modem and the alert message is
occurring every second or I cannot send SMS despite able to access the system via web
interface. What is the solution?
If either of the above happened, there could be a problem with the GSM network, SIM card or
GSM modem. Troubleshoot by checking the following areas:
– check that the SIM card is still in service or there is sufficient credit (for prepaid card) by
calling (dialing) the SIM card number and you should hear a dialing tone (indicates it is
normal).
– Check that the GSM modem is properly connected and the LED indicator is blinking (normal).
If the LED is not blinking (continuous light), either the SIM is not working, fail to connect to
GSM network or modem not properly connected.
– You can try by remove and then plug in the modem again
– Remove and insert the SIM card again. Please make sure the GSM modem cover is
properly covered.
6.8
The system is not sending SMS. What are the troubleshooting steps?
If you cannot send SMS from your applications, there are a few possibilities. Do the following
actions to determine the possible point of failure.
i) Ping the sendQuick server and see if there is a response. If yes, try step (ii). If no response,
check your network connection to sendQuick server or to your application server. You may
wish to access the sendQuick using the direct console access. If you cannot access or you see
an error message on the console, contact TalariaX for technical support.
ii) Access sendQuick using the web browser. If yes, try step (iii). If you cannot browse the
server, try to access via the console. If you cannot access or you see an error message on the
console, contact TalariaX for technical support.
iii) Use the browser access, go to Send SMS section and send a test SMS message to your self.
Check the modem status and log file to ensure messages are processed and sent. If you receive
the SMS sent, then the problem lies with the application server. If you did not receive a SMS
message, there could be a problem with the SIM card or GSM modem.
iv) Check that the SIM card has sufficient credit (for prepaid) or that the GSM modem is blinking.
You can try to remove and reinsert the SIM or to unplug and replug the modem into the
USB/serial slot. If you are using a new SIM card, please ensure that the SIM (PIN number)
lock has been disabled or unlock. Please perform a SMS or phone call with the new SIM card
(in a phone) to ensure the SIM is activated. If all fails, contact TalariaX for technical support.
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6.9
I had configured the reminder and escalation function and I am receiving the SMS. However,
the Reminders and Escalations are sent even after I sent the correct reply (Acknowledgment).
There are two possible causes:
(i) The SMS acknowledgement was received (about the same time) as the reminder or escalation
message was sent. Therefore, the messages were generated while the acknowledgement was
received. In this case, please set the reminder/escalation timing interval with a larger value
(ii) The acknowledgement SMS format and the Number list need to be an exact match. Most
incoming SMS has an international format with a plus '+' sign. In order to have a match in the
acknowledgement, change the number format (in the alertee list) to an international format with a
'+' sign.
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