Phone Reference Guide
OfficeSuite
Mitel IP Phone User Reference Guide
Release 4.1
© 2004-2009 Broadview Networks & Natural Convergence Inc. All rights reserved.
Mitel IP Phone User Reference Guide Release 4.1
Table of Contents
TABLE OF CONTENTS.............................................................................................. I
INTRODUCTION........................................................................................................ 4
WHAT'S NEW IN RELEASE 4.1 ............................................................................... 4
USING THE PHONE SYSTEM .................................................................................. 5
Using Mitel 5340 IP phones................................................................................................. 5
Mitel 5330 IP phone .........................................................................................................................5
Mitel 5340 IP phone .........................................................................................................................6
Initial setup for 5340 phone service .................................................................................................7
Answering a call on the 5340 phone................................................................................................8
Making a call on the 5340 phone...................................................................................................10
Using features via the 5340 phone ................................................................................................11
Voice mail on the 5340 phone .......................................................................................................26
Volume control on the 5340 phone................................................................................................26
Using the Mitel 5224/5324 IP phone.................................................................................. 27
Mitel 5224/5324 IP Phone .............................................................................................................27
Initial set-up for 5224/5324 phone service.....................................................................................28
Answering a call on the 5224/5324 phone ....................................................................................29
Making a call on the 5224/5324 phone..........................................................................................31
Using features via the 5224/5324 phone.......................................................................................33
Voice mail on the 5224/5324 phone ..............................................................................................51
Volume control on the 5224/5324 phone.......................................................................................52
Using the Mitel 5212/5312 IP Phone ................................................................................. 52
Mitel 5212/5312 IP phone..............................................................................................................53
Initial set-up for Mitel 5212/5312 IP phone service........................................................................53
Answering a call on the 5212/5312 IP phone ................................................................................54
Making a call on the 5212/5312 IP phone .....................................................................................56
Using features via the 5212/5312 IP phone ..................................................................................57
Voice mail on 5212/5312 IP phone................................................................................................73
Volume control on the 5212/5312 IP phone ..................................................................................73
Using Mitel 5304 phones ................................................................................................... 74
Mitel 5304 IP phone .......................................................................................................................74
Initial setup for 5304 phone service ...............................................................................................75
Answering a call on the 5304 phone..............................................................................................76
Making a call on the 5304 phone...................................................................................................77
Using features via the 5304 phone ................................................................................................79
Voice mail on the 5304 phone .......................................................................................................94
Volume control on the 5304 phone................................................................................................95
Using a headset................................................................................................................. 95
Connect and configure the headset...............................................................................................96
Answer a Call with the headset .....................................................................................................96
End a Call with the headset ...........................................................................................................96
Mute the headset ...........................................................................................................................96
Make a call with the headset .........................................................................................................96
Switch to the handset ....................................................................................................................96
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Using a Programmable Key Module .................................................................................. 96
Using other phones.............................................................. Error! Bookmark not defined.
Compatible peripherals matrix ........................................................................................... 97
PERSONALIZING PHONE USAGE VIA THE WEB ................................................ 97
Web login........................................................................................................................... 98
To stop the security alert at log in..................................................................................................98
Forgotten PIN.................................................................................................................................99
Change PIN ...................................................................................................................................99
Web logout....................................................................................................................... 100
Quick set-up..................................................................................................................... 100
Change user details......................................................................................................... 101
Record your name for the Auto Attendant ....................................................................... 101
Permissions ..................................................................................................................... 102
Permission types..........................................................................................................................102
Configure phone .............................................................................................................. 103
Program memory keys.................................................................................................................104
Program memory keys on PKM...................................................................................................104
Programmable memory key features...........................................................................................105
Select key mapping profile...........................................................................................................114
Print phone labels ........................................................................................................................114
Call Coverage .................................................................................................................. 115
Twinning .......................................................................................................................... 115
Call groups....................................................................................................................... 116
Join/leave call groups ..................................................................................................................116
Directories........................................................................................................................ 117
View the internal directory ...........................................................................................................117
View the external directory ..........................................................................................................117
Sort directory list ..........................................................................................................................117
Find a person in the internal directory .........................................................................................117
Find an entry in the external directory .........................................................................................117
Click to Call ..................................................................................................................................118
Print a directory............................................................................................................................118
Voice Mail ........................................................................................................................ 118
Enable Message Waiting Indicator ..............................................................................................119
Configure email notification of voice messages ..........................................................................119
Configure email forwarding of voice messages...........................................................................119
Configure dial-0 destination .........................................................................................................120
Configure timezone for voice mail ...............................................................................................120
Reset voice mail PIN ...................................................................................................................121
Web pages....................................................................................................................... 121
My settings...................................................................................................................................121
Company directories....................................................................................................................123
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GETTING MORE HELP ......................................................................................... 123
PHONE MESSAGES ............................................................................................. 123
GLOSSARY ........................................................................................................... 126
INDEX ............................................................ ERROR! BOOKMARK NOT DEFINED.
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Introduction
This document is provided as a reference guide for the use and configuration of
your Mitel 5212/5312 IP Phone, Mitel 5224/5324 IP phone, Mitel 5340 IP phone,
and Mitel 5304 IP phone and the phone system features. The document has two
main sections:
1. “Using the phone system” on page 5 provides information on
•
The phones and their features
•
Making and answering calls
•
Using the phones’ features
2. “Personalizing phone usage via the web” on page 97 provides information on
customizing your phone based on your personal preference. Information
includes how to
•
Set up your call coverage
•
Program your memory keys
•
Change your PIN
•
Record your name announcement for the auto attendant
•
View your personal information
Customizations are performed using a web interface.
NOTE: The information in this document is also accessible online in the web
interface by selecting the Help button at the top or bottom of any page.
Context-sensitive help is available by selecting the
icon on any page.
What's new in Release 4.1
The following changes between Release 4.0 and Release 4.1 are visible to the
telephone end users:
4
•
Mitel 5330 IP Phone - The telephone users can now use the Mitel 5330
IP phone. See “Mitel 5330 IP phone” on page 5.
•
Mitel 5312 IP Phone - The telephone users can now use the Mitel 5312
IP phone. This is a replacement for the Mitel 5212 IP Phone but is
identical in functionality to the Mitel 5212 IP phone. See “Using Mitel
5212/5312 IP phones” on page 52.
•
Mitel 5324 IP Phone - The telephone users can now use the Mitel 5324
IP phone. This is a replacement for the Mitel 5224 IP Phone but is
identical in functionality to the Mitel 5224 IP phone. See “Using the Mitel
5224/5324 IP phone” on page 27.
•
Mitel 5304 IP Phone - The telephone users can now use the Mitel 5304
IP phone. See “Using Mitel 5304 IP phones” on page 74.
•
Voice Mail control - The telephone users can now control many of the
voice mail settings through the web interface. See “Voice Mail” on page
118.
•
Call Pickup Groups - If provisioned by the administrator, telephone
users can use call pickup groups. See “Call pickup on the 5212/5312
phone” on page 62, “Call pickup on the 5224/5324 phone” on page 38,
Mitel IP Phone User Reference Guide Release 4.1
“Call pickup on the 5340 phone” on page 15, and “Call pickup on the
5304 phone” on page 83.
•
Twinning on/off key - Telephone users can now program a memory key
as a toggle to activate or deactivate their twinning. See “Twinned Calls
on the 5212/5312 phone” on page 72, “Twinned Calls on the 5224/5324
phone” on page 51, “Twinned calls on the 5340 phone” on page 25, and
“Twinned Calls on the 5304 phone” on page 94.
Using the phone system
This section explains your phone features and how to use them after they have
been enabled through the web interface.
The Mitel 5330 and 5340 IP phones provide support for all the user functionality.
The phones also include Memory key label LCD display. The setup and
operation of this phone is described in “Using Mitel 5340 IP phones” on page 5.
The Mitel 5224/5324 IP Phone has the same functionality without the Memory
key label LCD display. The setup and operation of this phone is described in
“Using the Mitel 5224/5324 IP phone” on page 27.
The Mitel 5212/5312 IP Phone has a smaller set of memory and feature keys
than the others. This phone’s setup and operation are described in “Using the
Mitel 5212/5312 IP Phone” on page 52.
The Mitel 5304 IP Phone is similar to the 5212/5312 IP phone but with less
memory keys and less LEDs. This phone's setup and operation are described in
“Using Mitel 5304 IP phones” on page 74.
Programmable Key Modules (PKMs) can be added to the Mitel 5224/5324 IP
phones to provide additional programmable memory keys - see Using a
Programmable Key Module on page 96.
Using Mitel 5340 IP phones
This section describes the Mitel 5330 and 5340 IP phones. To set up your new
phone service, see “Initial setup for 5340 phone service” on page 7. For a
description of the Mitel 5330 IP phone, see “Mitel 5330 IP phone” on page 5. For
a description of the Mitel 5340 IP phone, see “Mitel 5340 IP phone” on page 6.
Other than the different number of programmable memory keys, the functionality
of the Mitel 5330 and 5340 IP phones are the same.
Other topics covered in this section are: “Answering a call on the 5340 phone” on
page 8, “Making a call on the 5340 phone” on page 10, “Using features via the
5340 phone” on page 11, “Volume control on the 5340 phone” on page 26, and
“Voice mail on the 5340 phone” on page 26.
Mitel 5330 IP phone
The Mitel 5330 IP phone has the following features:
•
Handsfree speakerphone
•
Date/Time Display
•
2-line 20-character backlit Information Area Display
•
3 pages of 8 (total 24) multi-function memory keys with color LEDs
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•
Memory key label LCD display
•
Fixed function keys
•
Mute and Speaker keys
•
Message Waiting Lamp
•
Dedicated headset jack
•
Wall mountable
Figure 1: Mitel 5330 IP Phone
The Information Area Display shows information about the current telephone call
(such as name and number).
There are three softkeys. The meaning of each softkey is displayed directly
beside the key.
There are three pages of 8 memory keys. The icons at the bottom of the phone
indicate which page is current. The page navigation buttons can be used to
switch pages. The memory key labels are also displayed beside each one.
Mitel 5340 IP phone
The Mitel 5340 IP phone has the following features:
Handsfree speakerphone
6
•
Date/Time Display
•
2-line 20-character backlit Information Area Display
•
3 pages of 16 (total 48) multi-function memory keys with color LEDs
•
Memory key label LCD display
•
6 Fixed function keys
•
Mute and Speaker keys
Mitel IP Phone User Reference Guide Release 4.1
•
Message Waiting Lamp
•
Dedicated headset jack
•
Wall mountable
Figure 2: Mitel 5340 IP Phone
The Information Area Display shows information about the current telephone call
(such as name and number).
There are six softkeys (the three on the right are currently not used). The
meaning of each softkey is displayed directly beside the key.
There are three pages of 16 memory keys. The icons at the bottom of the phone
indicate which page is current. The page navigation buttons can be used to
switch pages. The memory key labels are also displayed beside each one
Initial setup for 5340 phone service
To set up your new phone service, follow these steps:
1. Activate your phone. See “Activating a 5340 phone” on page 7.
2. Perform a Quick Set-up. See “Quick set-up” on page 100.
Activating a 5340 phone
To activate a phone you need (1) an extension, (2) a phone, and (3) a PIN. The
administrator can provide you with an extension and an initial PIN.
To activate your phone, follow these steps:
1. Disconnect your computer from the network.
2. Plug the phone into the network.
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3. Plug the computer into the phone at the port marked PC.
4. Connect one end of the phone power pack into your phone and the other end
into a power outlet.
NOTE: Note: If your network is configured with Power Over Ethernet (POE), the
above step is not necessary.
5. Wait for the Information Display Area to show "Logged Out" (this may take 30
seconds or more).
6. Press the ACTIVATE softkey.
The Information Display Area will prompt you for your "Extension:"
7. Enter your extension.
8. If you have login/logout privileges, the Information Display Area will prompt
you for your "PIN:"
Enter your PIN, then press the ENTER softkey.
9. If you do not have login/logout privileges, the Information Area Display will
show your extension
Press the YES softkey.
You have now successfully activated the phone, and can make calls.
See “Quick set-up” on page 100 for information about initial settings you should
configure through the web interface.
Answering a call on the 5340 phone
When an incoming call is received on a phone, several things happen: (1) the
phone rings, (2) a Line Appearance flashes, and (3) the Information Area Display
shows the phone number of the caller and, if known, the name of the caller.
You can answer an incoming call by picking up the handset, pressing the flashing
Line Appearance key, pressing the ANSWER softkey, or by pressing the
key.
Because the Mitel 5340 IP phone has multiple pages of programmable memory
keys, it is possible that the call could appear on a Line Appearance key located
on a different page from the one being displayed. In this case, you can still
answer the call by picking up the handset, pressing the ANSWER softkey, or by
pressing the
key.
You can pull back a call that has been answered by a twinned target phone by
pressing the corresponding Line Appearance key. See “Twinned calls on the
5340 phone” on page 25
Using the 5340 handset
To answer your phone using the handset, follow these steps:
1. Lift the handset.
NOTE: Note: If you choose to ignore the incoming call and select a different line
appearance, the line appearance continues to flash but the phone stops
ringing.
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To end the call while using the handset, choose one of the following:
•
Press the END softkey.
•
Replace the handset.
Using the 5340 speakerphone
To switch from the handset to the speakerphone during a call, follow these steps:
1. Press the
key.
2. Replace the handset.
To end a call while using the speakerphone, choose one of the following:
•
Press the END softkey.
•
Press the
key.
Switch from speakerphone to handset on the 5340 phone
To switch from the speakerphone to the handset during a call, pick up the
handset.
To end the call while using the handset, choose one of the following:
•
Press the END softkey.
•
Replace the handset.
Answering a second call on the 5340 phone
A second incoming call causes three things to happen: (1) the phone rings once
(only if you are using the handset), (2) a line appearance flashes, and (3) the
Information Area Display shows the number and name of the caller, if known. If
the name of the caller is unknown, either the phone number or "Unknown Caller"
is displayed.
To answer a second call, choose one of the following:
•
Press the flashing Line Appearance key. This puts the active call on hold
and answers the second call.
•
End the first call by replacing the handset. The phone will start ringing.
Pick up the handset again to answer the second call.
To switch between two active calls, press the flashing Line Appearance key. This
puts the active call on hold, and activates the other call.
NOTE: Note: If the display shows )) prior to the number calling, this indicates
that it is a second call.
Answering a call group call on the 5340 phone
When an incoming call to a call group is received on a phone, the second line of
the Information Display Area shows the name of the group that was called. The
first line continues to display the number and name of the caller, if known.
321: Robin Jones
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For: Sales Group
You can answer an incoming call group call by using the handset or the
speakerphone.
Making a call on the 5340 phone
To make a call, follow these steps:
1. Lift the handset. This will select the next available Line Appearance. You
can also start dialing the number without lifting the handset. This will
automatically select the next available Line Appearance and operate in
speakerphone mode.
2. To make an internal call, dial the extension. To make an external call, dial the
prefix required for external dialing (usually 9) followed by the number you
want to call.
When you finish dialing the number the call is placed. If you place an internal
call, the Information Area Display shows the extension and name of the
connected party once the call is answered. If you place an external call, the
Information Area Display shows the name of the connected party, or if the name
is unknown, the phone number.
3. To end the call, choose one of the following:
•
Press the END softkey.
•
Replace the handset.
NOTE: Note:
To use the speakerphone for step 1, press an available Line
Appearance key or the
key instead of lifting the handset.
4. To end the call before you have completed dialing, choose one of the
following:
•
Replace the handset if using the handset.
•
Select the
•
Press the END softkey.
key if using the speakerphone.
Making a second call on the 5340 phone
To make a second call while on an active call, follow these steps:
1. Press any available Line Appearance key. This puts the active call on hold,
and provides dial tone for a second call.
2. To make an internal call, dial the extension. To make an external call, dial the
prefix required for external dialing (usually 9) followed by the number you
want to call.
3. When you finish dialing the number the call is placed.
4. If you place an internal call, the Information Area Display shows the
extension and name of the connected party once the call is answered. If you
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place an external call, the Information Area Display shows the name of the
connected party, or if the name is unknown, just the phone number.
5. To switch between two active calls, press the flashing Line Appearance key.
This puts the active call on hold, and activates the other call.
Ending one call keeps the second call on hold. To reconnect to the second call,
press the flashing Line Appearance key.
Using features via the 5340 phone
This section explains the features available from your phone. Some of these
features must be pre-programmed in order to be available. To learn how to
program features to keys see “Program memory keys” on page 104.
3-way call on the 5340 phone
Using 3-Way Call, you can set up a phone call among three separate parties.
To activate 3-Way Call, follow these steps:
1. While on an active call, press the CONF softkey. This places the first call on
hold, and selects an available Line Appearance. The Information Area
Display prompts you to enter who to "Conf with:"
2. Enter the phone number of the third party.
3. The system dials the number and displays a "Calling" message along with
the caller ID.
4. When the third party answers the call, the Information Area Display updates
with the caller ID.
5. Press the CONF softkey again. The 3-Way Call is now activated.
NOTE: Notes: Until the CONF softkey is pressed a second time, the first party
will remain on hold and you can talk with the second party privately.
By putting a 3-Way Call on hold, the other parties can continue talking.
You can use the
key instead of the CONF softkey. When using this
key you must press twice to activate a 3-way call or you will initiate a transfer
instead.
If you want the option to leave the conference and leave the two parties
connected (when both parties are external), you must have the permission
Redirect Inbound Call to External Number enabled.
Once the 3-Way Call is established, you can use the transfer feature to
transfer both parties to another party.
Joining two calls on the 5340 phone
The 3-way call feature allows you to conference together two calls on your
phone's Line appearances. To activate a 3-way call in these circumstances,
follow these steps:
1. While on an active call, press the CONF softkey.
2. Select the Line Appearance of the person on hold that is to be connected.
3. Press the CONF softkey again. The 3-Way Call is now activated.
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Account codes on the 5340 phone
Users can enter account codes against incoming and outgoing calls to associate
those calls with a particular client or account. Once entered, account codes are
logged in the call records kept by Broadview Networks and can be provided to
you on request. Your administrator can enable and disable the Account Code
feature for your business and specify the minimum and maximum valid account
code length.
NOTE: To use the Account Code feature, a user must have a memory key
programmed with the Account Code feature or be using a phone key profile
that has been programmed with the Account Code feature.
Account code entry on the 5340 phone
Account codes can be entered against incoming and outgoing calls to associate
those calls with a particular client or account. Account code entry is accepted
before a call is placed or during a call.
To enter an account code before you place a call, follow these steps:
1. Select the Account Code key.
2. Enter the account number using the phone keypad.
3. Press the CALL softkey to start your call. The next available line appearance
is selected, dialtone is heard and your phone display updates.
4. Proceed with making your call.
To enter an account code during a call, follow these steps:
1. Select the Account Code key.
2. Enter the account number using the phone keypad. You hear a tone as you
press the phone keys, but the person on the other end does not. The
Information Area Display shows the account code entered.
3. Press the ENTER softkey when you have finished entering the account code.
NOTE: Notes: You can re-enter an account code for a call multiple times. The
last account code entered is the account code that will be assigned to the
call.
To cancel the account code entry, press the QUIT softkey.
If you enter an account code with an invalid length, the Information Area
Display briefly shows "Invalid Account Code". Contact your system
administrator to determine the valid account code length for your business.
You cannot assign an account code to a call once it has been completed.
Account code speed entry on the 5340 phone
Account code entry is accepted before a call is placed or during a call. To use
this feature, it must be enabled for your business and you must have a memory
key programmed with Account Code and a pre-programmed account code. See
“Program memory keys” on page 104.
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To enter a pre-programmed account code before you place a call, follow these
steps:
1. Select the Account Code key. The Information Area Display briefly shows
the account code that has been pre-programmed.
2. The next available line appearance is selected, dialtone is heard and your
phone display updates.
3. Proceed with making your call.
To enter a pre-programmed account code during a call, follow these steps:
1. Select the Account Code key. The Information Area Display briefly shows
the account code that has been pre-programmed.
NOTE: You can re-enter an account code for a call multiple times. The last
account code entered is the account code that will be assigned to the call.
To cancel account code entry before the call is placed, replace the handset
(or, if using the speakerphone, press the
key). Account code speed
entry during a call cannot be cancelled.
If the pre-programmed account code has an invalid length, the phone
LCD briefly displays "Invalid Account Code". Contact your system
administrator to determine the valid account code length for your business.
You cannot assign an account code to a call once it has been completed.
Call Lists on the 5340 phone
Call list on the 5340 phone
Call list keeps a list of the calls that you make and receive. The call list is
accessible from your phone. You can redial any calls that you made from the call
list. See “Redial on the 5340 phone” on page 14. You may be able to dial a
number from your incoming call list if it is supported by Broadview Networks.
To view the list of incoming calls received, follow these steps:
1. Press the CALLS softkey on your phone. If you have programmed one of
your programmable keys as Incoming Calls List, you can press this key
instead.
The caller's name of the most recent call that you received is displayed. If the
name of the caller is not known, the number will be displayed.
2. Use the
keys to navigate the list.
3. Press the TIME softkey if you wish to display the time and date of the call.
4. Press the NUMBER softkey if you wish to display the number of the caller.
5. Press the NAME softkey if you wish to display the name of the caller again. If
the name is not known, this option is not available.
6. Press the QUIT softkey to exit from the call list.
To call a number from your incoming calls list (only available if dialing from the
incoming call list is supported by Broadview Networks):
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1. Press the CALLS softkey on your phone (or the Incoming Calls List
programmed key). The caller's name of the most recent call that you
received is displayed.
2. Use the
keys to navigate the list.
3. Press the DIAL softkey to make a call to the displayed number.
The next available Line Appearance is selected and the system will attempt
to dial the displayed number by prefixing it with the appropriate digits for
external dialing (usually "9" or "91" depending on configuration). If the
number can be dialed as such, you will hear ringing once the call has been
placed. If the number cannot be dialed as such, the call will fail and you will
have to dial the number manually remembering to include the proper prefix
digits.
NOTE: Notes: The position of the call in the call list is displayed in front of the
phone number.
The * symbol beside the position of the call means that the call was not
answered.
If the call was answered by a member of your call pickup group, then the call
will show as unanswered (with a *) on your phone and answered (without a *)
on the call pickup group member's phone that answered the call.
*CALLS means that there has been at least one unanswered call since the
last time you viewed the list of calls you received.
Redial on the 5340 phone
Using Redial you can view a list of calls that were made and also redial a number
in that list without using the keypad. The maximum amount of numbers in your
redial list is typically ten but is dependant on Broadview Networks.
To use Redial, follow these steps:
1. Press the REDIAL softkey or the
key.
The number that you most recently dialed is displayed.
2. Use the
keys to navigate the list (if required).
3. Press the TIME softkey if you wish to display the time and date of the call.
4. Press the NUMBER softkey if you wish to display the number dialed.
5. Once the required number is displayed, press the DIAL softkey to make the
call. The next available Line Appearance is selected and you will hear ringing
once the number has been dialed.
NOTE: Notes: The * symbol beside the position number means that the call was
not answered.
The position of the call in the call list is displayed in front of the phone
number.
Press the QUIT softkey or the
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key to exit from the call list.
Mitel IP Phone User Reference Guide Release 4.1
Call pickup on the 5340 phone
Using the call pickup feature, you can answer incoming calls for other members
of your call pickup group.
To use this feature, you must be a member of a call pickup group and have a
memory key programmed as Pickup. See “Program memory keys” on page 104.
When a call comes into any member of your call pickup group, their phone will
ring and your Pickup key will flash. To answer the call, follow these steps:
1. Lift the handset.
2. Press the Pickup key.
or
1. Press the Pickup key to answer the call in speaker mode.
You can also join and leave your pickup group with a Join/Leave group key or via
the web interface. When you leave the group, this disables other group
members from picking up your calls; however, you can still pickup other
members' calls.
NOTE: You cannot pick up calls to a member of your call pickup group if the call
does not result in the member phone ringing. For example, if the called
member is either logged out or has no available Line Appearances, then you
cannot pick up the call.
Company speed dial on the 5340 phone
Using Company Speed Dial, you can call a number from the External Directory
by pressing a single memory key on your phone. To use this feature, you must
have a phone key programmed with Company Speed Dial. See “Program
memory keys” on page 104.
To make a call using the company speed dial, choose one of the following:
•
Press the Company Speed Dial key for the number you want to call.
The system will select the next available Line Appearance for you and
activate the speakerphone.
•
Activate the speakerphone and press the Company Speed Dial key.
•
Select an available Line Appearance. This will activate the
speakerphone. Press the Company Speed Dial key
•
Lift the handset and press the Company Speed Dial key for the number
you want to call.
Directory on the 5340 phone
Using the Directory, you can view the Internal Directory on your phone's LCD
screen and make calls.
You can access the directory with the phone on-hook or off-hook. To view the
directory, follow these steps:
1. Press the MENU softkey.
The phone displays the menu options.
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2. Press the DIR softkey.
The system displays the first name in the directory on the first line of the
Information Area Display.
3. Use one of the following options to locate the person that you would like to
call:
•
Press the number on the keypad for the appropriate first letter of the
person's last name. For example, press "5" twice for "K".
•
Scroll down or up, using the
keys to find the name you want.
4. Once the correct name is displayed, press the DIAL softkey.
Forwarding your 5340 phone
Using the forwarding features, you can forward your phone by following the
procedures described in the following sections:
•
“Forwarding your 5340 phone to auto attendant” on page 16
•
“Forwarding your 5340 phone to co-worker” on page 16
•
“Forwarding your 5340 phone to coverage” on page 16
•
“Forwarding your 5340 phone to number” on page 17
•
“Forwarding your 5340 phone to prompt” on page 17.
Forwarding your 5340 phone to auto attendant
Using Forward to Auto Attendant, you can send all incoming calls to a selected
auto attendant. Press the Forward to AA key once to turn the feature on. Press
the key a second time to turn the feature off. The LED on the programmed key
indicates when the phone is being forwarded.
To use this feature, you must have a key programmed with Forward to Auto
Attendant. See “Program memory keys” on page 104.
NOTE: Note: If you have this feature turned on when you log out of your phone
all your calls will be forwarded to the auto attendant.
Forwarding your 5340 phone to co-worker
Using Forward to Co-worker, you can send all incoming calls to a selected coworker. Press the Forward to Co-worker key once to turn the feature on. Press
the key a second time to turn the feature off. The LED on the programmed key
indicates when the phone is being forwarded.
To use this feature, you must have a key programmed with Forward to Coworker. See “Program memory keys” on page 104.
NOTE: Note: If you have this feature turned on when you log out of your phone
all your calls will be forwarded to your co-worker.
Forwarding your 5340 phone to coverage
Using Forward to Coverage, you can send all incoming calls to the option you
selected from My Call Coverage. Press the Forward to Coverage key once to
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turn the feature on. Press the key a second time to turn the feature off. The LED
on the programmed key indicates when the phone is being forwarded.
To use this feature, you must have a key programmed with Forward to
Coverage. See “Program memory keys” on page 104.
NOTE: Note: If you have this feature turned on when you log out of your phone
all your calls will be forwarded to coverage.
Forwarding your 5340 phone to number
Using Forward to Number, you can send all incoming calls to a preset phone
number. Press the Forward to Number key once to turn the feature on. Press
the key a second time to turn the feature off. The LED on the programmed key
indicates when the phone is being forwarded.
To use this feature, you must have a key programmed with Forward to Number.
See “Program memory keys” on page 104.
NOTE: Note: If you forward your phone to an external phone number, you must
have permission to make that external call and Redirect Inbound Call to
External Number permission. See “Permissions“ on page 102 for instructions
on how to view your call permissions.
If you have this feature turned on when you log out of your phone all your
calls will be forwarded to the number defined.
Forwarding your 5340 phone to prompt
Using Forward to Prompt, you can send all incoming calls to a phone number
that you have entered via your phone. The LED on the programmed key
indicates when the phone is being forwarded.
To forward to prompt, follow these steps:
1. Press the Forward to Prompt key on your phone. The system will ask you to
enter a phone number.
2. Enter the phone number on the phone keypad.
3. Press the ENTER softkey.
To change the phone number for the forward to prompt, repeat the above three
steps.
To turn forward to prompt off, follow these steps:
1. Press the Forward to Prompt key.
2. Press the FWDOFF softkey.
NOTE: Notes: To use this feature, you must have a key programmed with
Forward to Prompt. See “Program memory keys” on page 104.
The system stores internal extensions, therefore you do not need to press
the ENTER softkey.
If you forward your phone to an external phone number, you must have
permission to make that external call and Redirect Inbound Call to External
Number permission. See “Permissions” on page 102 for instructions on how
to view your call permissions.
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If you have this feature turned on when you log out of your phone all your
calls will be forwarded to the prompt defined.
Handsfree answerback on the 5340 phone
Using Handsfree answerback, you can have intercom calls automatically
answered so that you have a two-way speech connection. See “Intercom to coworker on the 5340 phone” on page 18.
Press the Handsfree answerback key to turn the feature on. Press the key a
second time to turn the feature off. The LED on the programmed key indicates
when the Handsfree answerback feature is turned on.
To be able to activate and deactivate this feature with a key, you must have a
key programmed with Handsfree answerback. See “Program memory keys” on
page 104.
You can also enable the feature without a key by checking the box for Handsfree
Answerback on your Personal Details page (see “Change user details” on page
101).
Hold on the 5340 phone
Using Hold, you can put an active call on hold, and make other calls. The LED of
the Line Appearance key flashes to indicate the call is on hold.
To place a call on hold, follow these steps:
1. While on an active call, press the
key.
2. The indicator light next to the active Line Appearance changes from green
to red and flashes slowly.
3. To remove the call from hold, press the Line Appearance key.
Intercom calls on the 5340 phone
Using the intercom features, you can make a page to a selected co-worker that is
broadcast through the speaker on your co-worker's phone.
Intercom to co-worker on the 5340 phone
Using Intercom to Co-worker, you can make a page to a selected co-worker that
is broadcast through the speaker on your co-worker's phone. Pick up the
handset or select a Line Appearance key, then press the Intercom to Coworker key to start the page to your co-worker. If you press the Intercom to Coworker key with no line active, the next available line appearance key will
automatically be selected. Note that if your phone is active on a call or in a
ringing state, you must select an available line appearance key before pressing
the Intercom to Co-worker key.
If your co-worker has the Handsfree Answerback feature configured and
activated, then you will also be able to hear your co-worker speak. (See
“Handsfree answerback on the 5340 phone” on page 18)
To use this feature, you must have a key programmed with Intercom to Coworker. See “Program memory keys” on page 104.
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Intercom to prompt on the 5340 phone
Using Intercom to Prompt, you can make a page to any co-worker whose number
you enter on the phone.
To make a call with Intercom to prompt, follow these steps:
1. Press the Intercom to Prompt key on your phone. The system will ask you
to enter a phone number.
If your phone is already active on a call or ringing, you need to press an available
Line Appearance key or put the current call on hold before you can use the
Intercom to Prompt feature.
2. Enter the phone number of your co-worker on the phone keypad.
You will then be connected to your co-worker and you can speak through their
speaker. If your co-worker has the Handsfree Answerback feature configured
and activated, then you will also be able to hear your co-worker speak. (See
“Handsfree answerback on the 5340 phone” on page 18).
To use this feature, you must have a key programmed with Intercom to Prompt.
See “Program memory keys” on page 104.
Internal 5340 phone settings
To configure internal 5340 phone settings (such as display brightness and
contrast), select the
key and follow the prompts.
Join/Leave group on the 5340 phone
Using the Join/Leave Group feature you can join a Broadcast, Pickup, Hunt or
Rollover call group of which you are a member, using your phone. For Broadcast,
Hunt and Rollover groups, only the phones of members who are joined in the
group will ring when the call group is called. For Call Pickup groups, other
phones in the group will be notified only if the phone being called is joined in the
group. See “Call groups” on page 116.
Press the Join/Leave Group key once to turn the feature on. Press the key a
second time to turn the feature off. The LED on the programmed key indicates
when you are logged into the call group.
To use this feature, you must have a key programmed with Join/Leave Group.
See “Program memory keys” on page 104.
Line Appearance key on the 5340 phone
Line Appearance keys are required in order to receive incoming calls and to
make outgoing calls. The LED on the programmed key indicates the status of the
Line Appearance.
•
Key is unlit - the Line Appearance is available for an incoming or
outgoing call.
•
Key is flashing green with a ring tone - an incoming call is available to be
answered.
•
Key is flashing red without a ring tone - a call is on hold.
•
Key is solid - a call is active. If this is green, then a call is active. If this
is red, then a twinned call is active on the twinned target phone.
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When you have multiple Line Appearance keys, they are ordered from bottom to
top, right to left. An incoming call will appear on the first available Line
Appearance key.
Your phone will normally have two or three pre-programmed Line Appearances.
To be able to handle more simultaneous calls, you must program additional keys
with Line Appearance. See “Program memory keys” on page 104.
NOTE: Note: You can only program Line Appearance keys on page one of the
three programmable pages.
Login on the 5340 phone
Using Login, you can enter your extension into any phone and take ownership of
that phone. By doing this, you can direct all incoming calls for your extension to
that phone. You must have the appropriate privileges to log out of a phone.
You can only log in to an unassigned phone (a phone without a user logged in). If
a phone has a user logged in, you can log the user out by following the
procedure described in Logout on the 5340 phone. An unassigned phone
displays "Logged Out".
To log in to a phone, follow these steps:
1. Press the ACTIVATE softkey on an unassigned phone (a phone without a
user logged in)
The system prompts you to enter an extension.
2. Enter your extension.
The system prompts you to enter your PIN.
3. Enter your PIN. Press the # key or the ENTER softkey once you have
finished entering your PIN.
The system verifies that the PIN is valid and then it logs you into the phone.
NOTE: Notes: If you log in while you are logged in to another phone, the system
will log you out of the original phone.
You cannot log in or out, or activate a phone, while the phone is on an active
call.
If you are not logged into a phone, all calls to your extension will go directly
to call coverage.
If you have not been assigned the privileges required to log out of your
phone you will not be prompted for a PIN when you log in.
You will not be prompted for a PIN when you log in to a phone with a location
extension.
Logout from the 5340 phone
To log out of a phone, follow these steps when your phone has no calls
connected:
1. Press the MENU softkey.
2. Press the LOGOUT softkey. The phone displays a confirmation message.
3. Press the YES softkey to proceed. The phone will display the message
"Logout successful", confirming that you are logged out of the phone and the
system. Incoming calls will be forwarded to Call Coverage. The phone
returns to a logged out/unassigned idle state.
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NOTE: Notes: If your phone has been locked you cannot log out of the phone.
The LOGOUT softkey is not be displayed on your phone. Contact your
system administrator for assistance.
You cannot log in or out, or activate a phone, while the phone is on an active
call.
key instead of the QUIT softkey.
You can use the
After you have logged out of the phone, callers to your extension will be
directed to your call coverage target. If no call coverage target is set, the
phone will ring until the caller hangs up.
If the primary member of a Monitor Group logs out of the phone, calls to the
Monitor Group will still ring any secondary phones and will redirect to the
primary member's call coverage target after the configured number of rings.
For more information about Monitor Groups, see “Monitor call on the 5340
phone” on page 21.
If a logged out phone has twinning configured, the twinning target phone will
ring and the call will be redirected to the logged-out phone's call coverage
target after the configured number of rings.
Monitor groups on the 5340 phone
Using the Monitor Groups feature, your calls can be monitored and answered by
other users or you can have your phone monitored for activity. To enable the
Monitor feature, contact your administrator and provide a list of users that you
would like to have monitor your calls or phone. The administrator will create a
Monitor group in your name with the people in your list as members of the group.
There is no other action that needs to be taken on your part.
If you requested to have your calls monitored, calls to one or more of your Line
Appearances will automatically ring on your Monitor group member phones
provided that they have configured the appropriate number of Monitor Call or
Monitor Call Silent keys on their phone.
When a member of your Monitor group has answered one of your calls, the Line
Appearance on your phone will still indicate the state of the call.
•
A flashing key without a ring tone indicates that the call is on hold.
•
A lit key indicates that the Line Appearance is in use.
If you requested to have your phone monitored, when your phone is in use the
group members phones will show a lit LED against the Monitor Phone key they
have configured on their phone.
NOTE: Notes: If you are part of a Monitor Group, you can put a call on hold and
either the primary group member or other phones in the group can pick up
the call.
Your call coverage still applies when you are in a monitor group.
A Monitor Phone key also acts a speed dial to the monitored extension.
Monitor Groups is only applicable to users who are using Mitel IP phones.
Monitor call on the 5340 phone
Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up
calls occurring on another user's phone. To use this feature,
•
You must be a member of a Monitor group. A Monitor group defines the
user that is being monitored (primary group member) and which users
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can monitor calls for the primary group member (secondary group
members). Only the administrator can add a Monitor group or change the
members of an existing Monitor group.
•
You must have the same number of phone keys programmed with
Monitor Call or Monitor Call Silent as the number of simultaneous calls
that you want to monitor on the primary group member's phone. The
maximum number of simultaneous calls that you can monitor for one
Monitor Primary equals the number of Line Appearances that the Monitor
Primary has programmed on their phone.
For example, if you have one Monitor Call/Monitor Call Silent key programmed
for a Monitor Primary, you will only be able to monitor one incoming or outgoing
call at a time. If you have two Monitor Call/Monitor Call Silent keys
programmed for a Monitor Primary, you will be able to monitor two incoming or
outgoing calls at a time and so on. There is no direct correspondence between a
Monitor Call/Monitor Call Silent key and a Line Appearance key on the Monitor
Primary's phone. The Line Appearance that the first call occurs on (not
necessarily the first Line Appearance) will be monitored by the first Monitor
Call/Monitor Call Silent key, the Line Appearance that the second call occurs
on (not necessarily the second line appearance) will be monitored by the second
Monitor Call/Monitor Call Silent key and so on. See “Program memory keys”
on page 104.
The Monitor Call/Monitor Call Silent key indicates the state of the Line
Appearance on the primary group member's phone that is being monitored. The
only difference between Monitor Call and Monitor Call Silent is that your phone
will not ring to indicate an incoming call to the Primary member. For example:
•
A flashing Monitor Call key with a ring tone indicates an incoming call to
the Line Appearance.
•
A flashing Monitor Call key without a ring tone indicates that the call is
on hold.
•
A flashing Monitor Call Silent key without a ring tone indicates an
incoming call to the Line Appearance or that the call is on hold.
•
A lit Monitor Call/Monitor Call Silent key indicates that the Line
Appearance is in use.
To answer a call occurring on the primary group member's phone, follow these
steps:
1. When the Monitor Call/Monitor Call Silent key is flashing, lift the handset.
2. Press the Monitor Call/Monitor Call Silent key.
or
1. Press the Monitor Call/Monitor Call Silent key to answer the call in speaker
mode.
NOTE: Note: By putting a call on hold, either the primary group member or
other Monitor phones can pick up the call.
Monitor phone on the 5340 phone
Using the Monitor Phone feature, your phone can be monitored by other users.
To enable the Monitor Phone feature, contact your administrator and provide a
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list of users that you would like to have monitor your phone. The administrator
will create a Monitor group in your name with the people in your list as members
of the group. There is no other action that needs to be taken on your part. When
you are using your phone, members of your call group will be able to see that the
phone is in use provided that they have programmed a memory key to view
activity on your phone.
When you use your phone a member of your Monitor group will see the LED of
the memory key that they have programmed to monitor your phone light up.
Mute on the 5340 phone
Using Mute, you can silence any sound from the phone. This does not prevent
key during a call to activate
incoming sound from being heard. Press the
Mute. The LED on the key indicates when Mute is active.
One touch speed dial on the 5340 phone
Using One Touch Speed Dial, you can make a call to a pre-programmed number.
To use this feature, a programmable key must be programmed as a One Touch
Speed Dial. See “Program memory keys” on page 104.
To use One Touch Speed Dial, choose one of the following:
•
Lift the handset and press the One Touch Speed Dial key.
•
Press an available Line Appearance key, to activate the speakerphone,
and then press the One Touch Speed Dial key.
•
Press the One Touch Speed Dial key. This will select an available Line
Appearance and activate the speakerphone.
Page on the 5340 phone
Using Page, you can send a page to all of the phones at your site. The page is
broadcast through the speaker of each available phone. To use this feature, you
must have a memory key programmed as a Page key. See “Program memory
keys” on page 104.
To page all of the phones at your site, follow these steps:
1. Select a memory key programmed with the Page feature.
2. Your Information Area Display shows "Calling: Site Page" while the system
identifies the available phones at your site.
When the system is ready for you to begin your page, you will hear an alert
tone and the Information Area Display shows the number of phones being
paged.
3. Speak into the handset or the speakerphone.
4. To end the page, you have the following options:
•
Replace the handset if using the handset.
•
Select the
•
Select the END softkey.
key.
NOTE: Note: A page will not be broadcast on phones that are busy.
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If you select Page while there is already a page in progress, the system will
wait until the page in progress is completed before your page is started. Your
Information Area Display will show "Calling: Site Page" and you will hear
ringing while you are waiting.
On the phones receiving a page, the phone LCD screen displays the name of
the user who originated the page and an END softkey. The user receiving the
page can stop the page to their phone by selecting the END softkey.
Park and retrieve on the 5340 phone
Using Park and Retrieve, you can put a call on hold at a park location so that it
can be retrieved from any other phone at your business. To use this feature, a
memory key must be programmed as a Park/Retrieve key. See “Program
memory keys” on page 104.
To put a call on hold at a park location, follow this step:
1. While on an active call, select a memory key programmed with the
Park/Retrieve feature. The system places the call on hold at a park location.
The park location is displayed on your Information Area Display.
You are no longer connected with the caller and your phone returns to the
idle state.
To retrieve a parked call, follow these steps:
1. From an idle phone, lift the handset. This will select the next available Line
Appearance. Select a memory key programmed with the Park/Retrieve
feature. The Information Area Display prompts you for the "Park Location:".
2. Enter the required park location using the phone keypad.
The system connects you with the caller who was on hold at the park
location. The Information Area Display shows the caller's name (if known) or
number.
NOTE: Notes: To cancel the retrieval of the parked call, press the QUIT softkey.
If you enter a park location where there is no caller on hold, the Information
Area Display will briefly show "No Parked Call".
There are nine park locations available (1 through 9). If all park locations are
in use when you try to park a call, the Information Area Display will briefly
show "Park Locations Full" and the call will be placed on hold.
If the call is left parked for 30 seconds, the phone of the person who parked
the call will beep and the Information Area Display will briefly show "Call
parked at: " with the park location number to remind you that a call that you
parked has not been retrieved.
Speaker on the 5340 phone
Using Speaker, you can turn the speakerphone on your phone on and off. To use
Speaker, press the
key.
Transfer call on the 5340 phone
Using Transfer, you can transfer a call from one phone to another. To transfer a
call, follow these steps:
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1. While on an active call, press the TRANS softkey. The system places the call
on hold, and the Information Area Display prompts you with the "Transfer
To:" message.
2. Enter the extension or phone number of the person to whom you want to
transfer the call, or press a One-Touch Speed Dial key, or press a Line
Appearance key that has a call on hold.
3. Press the TRANSFER softkey once you hear ringing. You can also press the
TRANSFER softkey after the additional party has answered. The Information
Area Display shows the message "Transfer Complete" for approximately five
seconds before returning to an idle state.
If you enter an invalid extension during a transfer, the Information Area Display
shows "Invalid Extension". To reconnect with the original caller, follow these
steps:
1. Press the END softkey.
2. Press the flashing Line Appearance key.
3. Try to transfer the call again.
If you choose not to complete the transfer, press the QUIT softkey, then press
the flashing Line Appearance key to retrieve the original call.
NOTE: Note: You can use the
TRANSFER softkey.
key instead of the TRANS or
Transfer to voice mail from the 5340 phone
If your administrator has configured an auto attendant for voice mail deposit, you
can transfer a caller directly to a co-worker's voice mail box.
To transfer a call to voice mail, follow these steps:
key or the TRANS softkey. The
1. While on an active call, press the
system places the call on hold, and the Information Area Display prompts
you with the "Transfer To:" message.
2. Enter the extension of the auto attendant that your administrator has created
for voice mail deposit.
3. Select the auto attendant voice mail deposit option and enter the extension of
the co-worker to whom you are transferring.
4. Press the TRANSFER softkey (or the
key) to complete the transfer.
The Information Area Display shows the message "Transfer Complete" for
approximately five seconds before returning to an idle state.
Twinned calls on the 5340 phone
If you have configured your phone to be twinned to another external phone (the
twinning target), then incoming calls will simultaneously ring the other phone as
well.
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If you answer the call on your desk phone, the twinning target phone will stop
ringing.
If you answer the call on your twinning target phone, the Line Appearance key on
your desk phone will remain lit. To pull back the call to your desk phone, simply
press the corresponding Line Appearance key. The call will be disconnected
from the twinning target phone and you will be connected on your desk phone.
Note that if neither your desk phone nor the twinning target phone answer an
incoming call, your call coverage setting will determine what happens to the call
(see “Call coverage” on page 115). If the other phone has a voice message
service associated with it, then your twinning target phone's voice message
service may answer the call first. If you want to avoid this situation, then you
should ensure that your call coverage is configured to answer calls before the
twinning target phone's voice message service.
To toggle twinning on or off, you can use the web interface (see “Twinning” on
page 115) or you can configure a memory key as Twinning On/Off (see
“Program memory keys” on page 104).
Once you have a Twinning On/Off key configured, press the key once to turn
the feature on. Press the key a second time to turn the feature off. The LED on
the programmed key indicates when your twinning is active.
Voice mail on the 5340 phone
Using the
key, you can connect directly to voice mail to retrieve
messages or manage voice mail options such as changing your voice mail
greeting. The Message Waiting Lamp on the phone will light up if messages are
waiting.
If your administrator has created an auto attendant with a voice mail retrieval
option and associated it to an external number, you can access your mail box
from any phone by dialing the external number and then selecting the voice mail
retrieval option. You are prompted for your extension, then connected to your
voice mail box.
Using the web interface, you can control many of the settings for your voice
mailbox. See “Voice Mail” on page 118.
Volume control on the 5340 phone
Use volume control to change ring volume, handset volume, and speaker
volume.
NOTE: Note: The ring, handset, and speaker volumes return to their default
settings if the phone loses power.
Change ring volume on the 5340 phone
To change the ring volume on your phone, follow these steps:
1. From another phone, make a call to your extension.
2. While your phone is ringing, repeatedly press the
volume is at the level you want.
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Change handset volume on the 5340 phone
To change the volume of the sound you hear through the handset, follow these
steps:
1. Lift the handset. You will hear dial tone.
2. Repeatedly press the
keys until the volume is at the level you want.
3. Replace the handset.
Change speaker volume on the 5340 phone
To change the volume of the sound you hear through the speaker, follow these
steps:
1. Press the
key. You will hear dial tone.
2. Repeatedly press the
keys until the volume is at the level you want.
Using the Mitel 5224/5324 IP phone
This section describes the Mitel 5224 and 5324 IP phones. To set up your new
phone service, see “Initial set-up for 5224/5324 phone service” on page 28. For a
description of your phone, see “Mitel 5224/5324 IP phone” on page 27. The Mitel
5224 and 5324 IP phone functionality is the same.
Other topics covered in this section are: “Answering a call on the 5224/5324
phone” on page 29, “Making a call on the 5224/5324 phone” on page 31, “Using
features via the 5224/5324 phone” on page 33, “Volume control on the
5224/5324 phone” on page 52, and “Voice mail on the 5224/5324 phone” on
page 51.
Mitel 5224/5324 IP Phone
The Mitel 5224 IP Phone has the following features:
•
Handsfree speakerphone operation (full duplex)
•
Two-line, 20-character backlit display.
•
Three context-sensitive softkeys for additional features
•
24 programmable multi-function memory keys with color LEDs
•
Six fixed function keys, including Directory, Cancel, Redial, Hold,
Transfer/Conference, and Message
•
Mute and Speaker keys
•
Dedicated headset jack
•
Arrow keys for Ringer Volume/Contrast up/down controls and scrolling
•
Support for peripherals, such as the Mitel IP Programmable Key Module
12, Mitel IP Programmable Key Module 48.
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•
Message waiting lamp
•
Two-position tilting stand
•
Wall mountable
Figure 3: Mitel 5224 IP Phone
Initial set-up for 5224/5324 phone service
To set up your new phone service, follow these steps:
1. Activate your phone. See “Activating a 5224/5324 phone” on page 28.
2. Perform a Quick Set-up through the web interface. See “Quick set-up” on
page 100.
Activating a 5224/5324 phone
To activate a Mitel phone you need (1) an extension number, (2) a phone, and
(3) a PIN. Your administrator can provide you with an extension number and
initial PIN.
To activate your phone, follow these steps:
1. Disconnect your computer from the network.
2. Plug the phone into the network.
3. Plug the computer into the phone at the port marked PC.
4. Connect one end of the phone power pack into your phone and the other end
into a power outlet.
NOTE: Note: If your network is configured with Power Over Ethernet (POE), the
above step is not necessary.
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5. Wait for the phone to display the following (this may take 30 seconds or
more):
Logged Out
ACTIVATE
6. Press the ACTIVATE softkey.
The display will show:
Extension:
QUIT
7. Enter your extension.
8. If you have login/logout privileges, the display will show:
PIN:
ENTER
QUIT
Enter your PIN, then press the ENTER softkey.
9. If you do not have login/logout privileges, the display will show
Extension: 314
YES
NO
Press the YES softkey.
10. The display will show
:
Extension: 314
REDIAL
CALLS
MENU
You have now successfully activated the phone, and can make calls.
See “Quick Set Up” on page 100 for information about initial settings you should
configure through the web interface.
Answering a call on the 5224/5324 phone
When an incoming call is received on a phone, several things happen: (1) the
phone rings, (2) a Line Appearance flashes, and (3) the LCD displays the phone
number of the caller and, if known, the name of the caller.
You can answer an incoming call by picking up the handset, pressing the flashing
Line Appearance key, pressing the ANSWER softkey, or by pressing the
key.
321: Robin Jones
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ANSWER
You can pull back a call that has been answered by a twinned target phone by
pressing the corresponding Line Appearance key. See “Twinned calls on the
5224/5324 phone” on page 51.
Using the 5224/5324 handset
To answer your phone using the handset, follow these steps:
1. Lift the handset.
You have now answered the call. The LCD displays the caller’s number and
name (if known).
321: Robin Jones
TRANS
CONF
END
NOTE: If you choose to ignore the incoming call and select a different line
appearance, the line appearance continues to flash but the phone stops
ringing.
2. To end the call while using the handset, choose one of the following:
•
Press the END softkey.
•
Replace the handset.
Using the 5224/5324 speakerphone
To switch from the handset to the speakerphone during a call, follow these steps:
1. Press the
key.
2. Replace the handset.
To end a call while using the speakerphone, choose one of the
following:
•
Press the END softkey.
•
Press the
key.
Switching from speakerphone to handset on the 5224/5324 phone
To switch from the speakerphone to the handset during a call, pick up the
handset.
To end the call while using the handset, choose one of the following:
•
Press the END softkey.
•
Replace the handset.
Answering a second call on the 5224/5324 phone
A second incoming call causes three things to happen: (1) the phone rings once
(only if you are using the handset), (2) a line appearance flashes, and (3) the
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LCD displays the number and name of the caller, if known. If the name of the
caller is unknown, either the phone number or “Unknown Caller” is displayed.
))321: Robin Jones
To answer a second call, choose one of the following:
•
Press the flashing Line Appearance key. This puts the active call on
hold and answers the second call.
•
End the first call by replacing the handset. The phone will start ringing.
Pick up the handset again to answer the second call.
To switch between two active calls, press the flashing Line Appearance key.
This puts the active call on hold, and activates the other call.
NOTE: If the display shows )) prior to the number calling, this indicates that it is a
second call.
Answering a call group call on the 5224/5324 phone
When an incoming call to a call group is received on a phone, the second line of
the phone LCD displays the name of the group that was called. The first line
continues to display the number and name of the caller, if known.
.
321: Robin Jones
For: Sales Group
To answer an incoming call group call, use the handset or speakerphone.
Making a call on the 5224/5324 phone
To make a call, follow these steps:
1. Lift the handset. This will select the next available Line Appearance. You can
also start dialing the number without lifting the handset. This will
automatically select the next available Line Appearance and operate in
speakerphone mode.
REDIAL
CALLS
DIR
2. To make an internal call, dial the extension. To make an external call, dial the
prefix required for external dialing (usually “9”) followed by the number you
want to call.
320
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When you finish dialing, the number the call will be placed.
Calling: Robin Jones
END
If you place an internal call, your LCD displays the extension and name of
the connected party once the call is answered. If you place an external call,
the LCD displays the name of the connected party, or if the name is
unknown, the phone number.
320: Robin Jones
TRANS
CONF
END
3. To end the call, choose one of the following:
•
Press the END softkey.
•
Replace the handset.
NOTE: To use the speakerphone for step 1, press an available Line
Appearance key or the
key instead of lifting the handset.
4. To end a call before you have completed dialing, choose one of the following:
•
Replace the handset if using the handset.
•
Select the
•
Press the End softkey.
key if using the speakerphone.
Making a second call on the 5224/5324 phone
To make a second call, while on an active call, follow these steps:
1. Press any available Line Appearance key. This puts the active call on hold,
and provides dial tone for a second call.
2. To make an internal call, dial the extension. To make an external call, dial the
prefix required for external dialing (usually “9”) followed by the number you
want to call.
320
3. When you finish dialing the number, the call will be placed.
Calling: Robin Jones
END
4. If you place an internal call, your LCD screen displays the extension and
name of the connected party once the call is answered. If you place an
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external call, the LCD displays the name of the connected party, or if the
name is unknown, just the phone number.
320: Robin Jones
TRANS
CONF
END
5. To switch between two active calls, press the flashing Line Appearance key.
This puts the active call on hold and activates the other call.
Ending one call keeps the second call on hold. To reconnect to the second call,
press the flashing Line Appearance key.
Using features via the 5224/5324 phone
This section explains the features available from your phone. Some of these
features must be pre-programmed in order to be available. To learn how to
program features to keys, see “Program memory keys” on page 104.
3-way call on the 5224/5324 phone
Using 3-Way Call, you can set up a phone call among three separate parties.
To activate 3-Way Call, follow these steps:
1. While on an active call, press the CONF softkey. This places the first call on
hold, and selects an available Line Appearance. The LCD screen displays:
Conf with:
DIR
QUIT
2. Enter the phone number of the third party.
3. The system dials the number and displays a “Calling” message along with
the caller ID on the first line of the LCD screen.
Calling:Lesley Gr
QUIT
4. When the third party answers the call, the LCD will show that a connection is
established.
Lesley Greene
CONF
QUIT
5. Press the CONF softkey again. The 3-Way Call is now activated. The LCD
displays:
3-Way Call
TRANSFER
END
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NOTE: Until the CONF softkey is pressed a second time, the first party will
remain on hold and you can talk with the second party privately.
By putting a 3-Way Call on hold, the other parties can continue talking.
key instead of the CONF softkey. When using this
You can use the
key you must press twice to activate a 3-way call or you will initiate a transfer
instead.
If you want the option to leave the conference and leave the two parties
connected (when both parties are external), you must have the permission
Redirect Inbound Call to External Number enabled.
Once the 3-Way Call is established, you can use the transfer feature to
transfer both parties to another party.
Joining two calls on the 5224/5324 phone
The 3-way call feature allows you to conference together two calls on your
phone's line appearances. To activate a 3-way call in these circumstances, follow
these steps:
1. While on an active call, press the CONF softkey.
2. Select the Line Appearance of the person on hold that is to be connected.
3. Press the CONF softkey again. The 3-Way Call is now activated.
Account codes on the 5224/5324 phone
Users can enter account codes against incoming and outgoing calls to associate
those calls with a particular client or account. Once entered, account codes are
logged in the call records kept by Broadview Networks and can be provided to
you on request. Your administrator can enable and disable the Account Code
feature for your business and specify the minimum and maximum valid account
code length.
NOTE: To use the Account Code feature, a user must have a memory key
programmed with the Account Code feature or be using a phone key profile
that has been programmed with the Account Code feature.
Account code entry on the 5224/5324 phone
Account codes can be entered against incoming and outgoing calls to associate
those calls with a particular client or account. Account code entry is accepted
before a call is placed or during a call.
To enter an account code before you place a call, follow these steps:
1. Select the Account Code key. The LCD displays:
Account Code:
CALL
QUIT
2. Enter the account number using the phone keypad. The LCD displays the
account code entered:
Account Code: 1234
CALL
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3. Press the CALL softkey to start your call. The next available line appearance
is selected, dial tone is heard and your phone LCD updates.
4. Proceed with making your call.
To enter an account code during a call, follow these steps:
1. Select the Account Code key. The LCD displays:
Account Code:
ENTER
QUIT
2. Enter the account number using the phone keypad. You hear a tone as you
press the phone keys, but the person on the other end does not. The LCD
displays the account code entered:
Account Code:1234
ENTER
QUIT
3. Press the ENTER softkey when you have finished entering the account code.
NOTE: You can re-enter an account code for a call multiple times. The last
account code entered is the account code that will be assigned to the call.
If you enter an account code with an invalid length, the phone LCD briefly
displays "Invalid Account Code". Contact your system administrator to
determine the valid account code length for your business.
You cannot assign an account code to a call once it has been completed.
Account code speed entry on the 5224/5324 phone
Account code entry is accepted before a call is placed or during a call. To use
this feature, it must be enabled for your business, and you must have a memory
key programmed with Account Code and a pre-programmed account code.
To enter a pre-programmed account code before you place a call, follow these
steps:
1. Select the Account Code key. The LCD briefly displays the account code that
has been pre-programmed:
Account Code: 45678
2. The next available line appearance is selected, dial tone is heard and your
phone LCD updates.
REDIAL
CALLS
DIR
3. Proceed with making your call.
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To enter a pre-programmed account code during a call, follow these steps:
•
Select the Account Code key. The LCD briefly displays the account
code that has been pre-programmed:
Account Code: 45678
NOTE: You can re-enter an account code for a call multiple times. The last
account code entered is the account code that will be assigned to the call.
NOTE: To cancel account code entry before the call is placed, replace the
handset (or, if using the speakerphone, press the
speed entry during a call cannot be cancelled.
key. Account code
If the pre-programmed account code has an invalid length, the phone LCD briefly
displays "Invalid Account Code". Contact your system administrator to determine
the valid account code length for your business.
You cannot assign an account code to a call after it has been completed.
Call lists on the 5224/5324 phone
Call list on the 5224/5324 phone
Call list keeps a list of the calls that you make and receive. The call list is
accessible from your phone. You can redial any calls that you made from the call
list. See “Redial on the 5224/5324 phone” on page 37. You may be able to dial a
number from your incoming call list if it is supported by Broadview Networks.
To view the list of incoming calls received, follow these steps:
1. Press the CALLS softkey on your phone. If you have programmed one of
your programmable keys as Incoming Calls List, you can press this key
instead.
The most recent call that you received is displayed.
1: John Doe
DIAL
TIME
QUIT
If the name of the caller is not known, the number will be displayed.
2. Use the
keys to navigate the list.
3. Press the TIME softkey if you wish to display time and date of the call.
4. Press the NUMBER softkey if you wish to display the number of the caller.
5. Press the NAME softkey if you wish to display the name of the caller again. If
the name is not known, this option is not available.
6. Press the QUIT softkey to exit from the call list.
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To call a number from your incoming calls list, follow these steps (only available if
dialing from the incoming call list is supported by Broadview Networks):
1. Press the CALLS softkey on your phone (or the Incoming Calls List
programmed key).
The most recent call that you received is displayed.
1: John Doe
DIAL
2. Use the
TIME
QUIT
keys to navigate the list.
3. Press the DIAL softkey to make a call to the displayed number.
The next available Line Appearance is selected and the system will attempt
to dial the displayed number by prefixing it with the appropriate digits for
external dialing (usually "9" or "91" depending on configuration). If the
number can be dialed as such, you will hear ringing once the call has been
placed. If the number cannot be dialed as such, the call will fail and you will
have to dial the number manually, including the proper prefix digits
NOTE: The position of the call in the call list is displayed in front of the phone
number.
The * symbol beside the position of the call means that the call was not
answered.
If the call was answered by a member of your call pickup group, then the call
will show as unanswered (with a *) on your phone and answered (without a *)
on the call pickup group member's phone that answered the call.
*CALLS means that there has been at least one unanswered call since the
last time you viewed the list of calls you received.
Redial on the 5224/5324 phone
Using Redial you can view a list of calls that were made and also redial a number
in that list without using the keypad. The maximum amount of numbers in your
redial list is typically ten but is dependent on Broadview Networks.
To use Redial, follow these steps:
.
1. Press the REDIAL softkey on your phone, or press
The number that you most recently dialed is displayed.
*1: 9-605-223-7865
DIAL
2. Use the
TIME
QUIT
keys to navigate the list (if required).
3. Press the TIME softkey if you wish to display the time and date of the call.
4. Press the NUMBER softkey if you wish to display the number dialed.
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5. Once the required number is displayed, press the DIAL softkey to make the
call. The next available Line Appearance is selected and you will hear ringing
once the number has been dialed.
NOTE: The * symbol beside the position number means that the call was not
answered.
The position of the call in the call list is displayed in front of the phone
number.
Press the QUIT softkey to exit from the call list or press
.
Call pickup on the 5224/5324 phone
Using the call pickup feature, you can answer incoming calls for other members
of your call pickup group.
To use this feature, you must be a member of a call pickup group and have a
memory key programmed as Pickup.
When a call comes into any member of your call pickup group, their phone will
ring and your Pickup key will flash. To answer the call, follow these steps:
1. Lift the handset.
2. Press the Pickup key.
or
1. Press the Pickup key to answer the call in speaker mode.
You can also join and leave your pickup group with a Join/Leave group key or via
the web interface. When you leave the group, this disables other group
members from picking up your calls; however, you can still pickup other
members' calls. See “Join/leave group on the 5224/5324 phone” on page 43
and “Join/leave call groups” on page 116.
NOTE: You cannot pick up calls to a member of your call pickup group if the call
does not result in the member phone ringing. For example, if the called
member is either logged out or has no available Line Appearances, then you
cannot pick up the call.
Company speed dial on the 5224/5324 phone
Using Company Speed Dial, you can call a number from the External Directory
by pressing a single memory key on your phone. To use this feature, you must
have a phone key programmed with Company Speed Dial. See “Program
memory keys” on page 104.
To make a call using the company speed dial, choose one of the following:
38
•
Press the Company Speed Dial key for the number you want to call.
The system selects the next available Line Appearance for you and
activates the speakerphone.
•
Activate the speakerphone and press the Company Speed Dial key.
•
Select an available Line Appearance. This activates the speakerphone.
Press the Company Speed Dial key.
Mitel IP Phone User Reference Guide Release 4.1
•
Lift the handset and press the Company Speed Dial key for the number
you want to call.
Directory on the 5224/5324 phone
Using the Directory, you can view the Internal Directory of your company on your
phone’s LCD screen and make calls.
You can access the directory with the phone on-hook or off-hook. To view the
directory, follow these steps:
1. Press the MENU softkey.
The phone displays the menu options.
MENU
LOGOUT
DIR
QUIT
2. Press the DIR softkey. The system displays the first name in the directory on
the first line of the LCD.
NOTE: You can also press the
key to access the Directory.
Andrews Kim
DIAL
NUMBER
QUIT
3. Use one of the following options to locate the person that you would like to
call:
•
Press the number on the keypad for the appropriate first letter of the
person’s last name. For example, press “5” twice for “K”.
K: Kennedy Pat
DIAL
•
Scroll down or up, using the
NUMBER
QUIT
keys to find the name you want.
Knowles Erin
DIAL
NUMBER
QUIT
4. When the correct name is displayed, press the DIAL softkey.
NOTE: Press the NUMBER softkey to display the extension.
Press the NAME softkey to display the name again.
If you have initiated a call but not started dialing yet, the phone LCD will display
the DIR softkey in place of the MENU softkey.
REDIAL
CALLS
DIR
Proceed by selecting the DIR softkey.
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Forwarding your 5224/5324 phone
You can forward your phone by using any of the forwarding features. In each
case, you must program a memory key with the appropriate feature. See
“Program memory keys“ on page 104.
You can forward your phone by following the procedure described in the
following sections:
•
Forward your 5224/5324 phone to auto attendant on page 40
•
Forward your 5224/5324 phone to co-worker on page 40
•
Forward your 5224/5324 phone to coverage on page 40
•
Forward your 5224/5324 phone to number on page 41
•
Forward your 5224/5324 phone to prompt on page 41
Forward your 5224/5324 phone to auto attendant
Using Forward to Auto Attendant, you can send all incoming calls to a selected
auto attendant. Press the Forward to AA key once to turn the feature on. Press
the key a second time to turn the feature off. The LED on the programmed key
indicates when the phone is being forwarded.
To use this feature, you must have a memory key programmed with Forward to
AA.
NOTE: If you have this feature turned on when you log out of your phone all your
calls will be forwarded to the auto attendant.
Forward your 5224/5324 phone to co-worker
Using Forward to Co-worker, you can send all incoming calls to a selected coworker. Press the Forward to Co-worker key once to turn the feature on. Press
the key a second time to turn the feature off. The LED on the programmed key
indicates when the phone is being forwarded.
To use this feature, you must have a memory key programmed with Forward to
Co-worker.
NOTE: If you have this feature turned on when you log out of your phone all your
calls will be forwarded to your co-worker.
Forward your 5224/5324 phone to coverage
Using Forward to Coverage, you can send all incoming calls to the option you
selected for your call coverage, e.g., auto attendant, voice mail, another number.
(See “Call Coverage” on page 115). Press the Forward to Coverage key once
to turn the feature on. Press the key a second time to turn the feature off. The
LED on the programmed key indicates when the phone is being forwarded.
To use this feature, you must have a memory key programmed with Forward to
Coverage.
NOTE: If you have this feature turned on when you log out of your phone all your
calls will be forwarded to coverage.
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Forward your 5224/5324 phone to number
Using Forward to Number, you can send all incoming calls to a preset phone
number. Press the Forward to Number key once to turn the feature on. Press
the key a second time to turn the feature off. The LED on the programmed key
indicates when the phone is being forwarded.
To use this feature, you must have a memory key programmed with Forward to
Number.
NOTE: If you forward a phone to an external phone number, you must have
permission to make that external call and Redirect Inbound Call to External
Number permission. See “Permissions” on page 102 for instructions on how
to view your call permissions.
NOTE: If you have this feature turned on when you log out of your phone all your
calls will be forwarded to the defined number.
Forward your 5224/5324 phone to prompt
Using Forward to Prompt, you can send all incoming calls to a phone number
that you have entered via your phone. The LED on the programmed key
indicates when the phone is being forwarded.
To forward to prompt, follow these steps:
1. Press the Forward to Prompt key on your phone. The system will ask you to
enter a phone number.
2. Enter the phone number on the phone keypad.
3. Press the ENTER softkey.
To change the phone number for the forward to prompt, repeat the above three
steps.
1. To turn forward to prompt off, follow these steps:
2. Press the Forward to Prompt key.
3. Press the FWDOFF softkey.
NOTE: To use this feature, you must have a key programmed with Forward to
Prompt.
The system stores internal extensions, therefore you do not need to press
the ENTER softkey.
If you forward a phone to an external phone number, you must have
permission to make that external call and Redirect Inbound Call to External
Number permission. See “Permissions” on page 102 for instructions on how
to view your call permissions.
NOTE: If you have this feature turned on when you log out of your phone all your
calls will be forwarded to the defined prompt.
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Handsfree answerback on the 5224/5324 phone
Using Handsfree answerback, you can have intercom calls automatically
answered so that you have a two-way speech connection. See “Intercom calls
on the 5224/5324 phone” on page 42.
Press the Handsfree answerback key to turn the feature on. Press the key a
second time to turn the feature off. The LED on the programmed key indicates
when the Handsfree answerback feature is turned on.
To be able to activate and deactivate this feature with a key, you must have a
key programmed with Handsfree answerback.
You can also enable the feature without a key by checking the box for Handsfree
answerback on your Personal Details page. See “Change user details” on page
101.
Hold on the 5224/5324 phone
Using Hold, you can put an active call on hold, and make other calls. The Line
Appearance key will flash to indicate the call is on hold.
To place a call on hold, follow these steps:
1. While on an active call, press the
key.
2. The indicator light next to the active Line Appearance changes from green to
red and flashes slowly.
3. To remove the call from hold, press the Line Appearance key.
Intercom Calls on the 5224/5324 phone
Intercom to co-worker on the 5224/5324 phone
Using Intercom to Co-worker, you can make a page to a selected co-worker that
is broadcast through the speaker on your co-worker's phone. Pick up the
handset or select a Line Appearance key, then press the Intercom to Co-worker
key to start the page to your co-worker. If you press the Intercom to Co-worker
key with no line active, the next available line appearance key will automatically
be selected. Note that if your phone is active on a call or in a ringing state, you
must select an available line appearance key before pressing the Intercom to
Co-worker key.
If your co-worker has the Handsfree Answerback feature configured and
activated, then you will also be able to hear your co-worker speak. See
“Handsfree answerback on the 5224/5324 phone” on page 42.
To use this feature, you must have a key programmed with Intercom to Coworker.
Intercom to prompt on the 5224/5324 phone
Using Intercom to Prompt, you can make a page to any co-worker whose number
you enter on the phone.
To make a call with Intercom to prompt, follow these steps:
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1. Press the Intercom to Prompt key on your phone. The system will ask you
to enter a phone number.
If your phone is already active on a call or ringing, you need to press an
available Line Appearance key or put the current call on hold before you can
use the Intercom to Prompt feature.
2. Enter the phone number of your co-worker on the phone keypad.
You will then be connected to your co-worker and you can speak through their
speaker. If your co-worker has the Handsfree Answerback feature configured
and activated, then you will also be able to hear your co-worker speak. See
“Handsfree answerback on the 5224/5324 phone” on page 42.
To use this feature, you must have a key programmed with Intercom to Prompt.
Join/Leave group on the 5224/5324 phone
Using the Join/Leave Group feature you can join a Broadcast, Call Pickup, Hunt,
or Rollover call group of which you are a member, using your phone. For
Broadcast, Hunt and Rollover groups, only the phones of members who are
joined in the group ring when the call group is called. For Call Pickup groups,
other phones in the group will be notified only if the phone being called is joined
in the group. Press the Join/Leave Group key once to turn the feature on. Press
the key a second time to turn the feature off. The LED on the programmed key
indicates when you are logged into the call group.
To use this feature, you must have a key programmed with Join/Leave Group.
Line appearance on the 5224/5324 phone
Line Appearance keys are required in order to receive incoming calls and to
make outgoing calls. The LED on the programmed key indicates the status of the
Line Appearance.
•
Key is unlit – the Line Appearance is available for an incoming or
outgoing call.
•
Key is flashing green with a ring tone – an incoming call is available to be
answered.
•
Key is flashing red without a ring tone – a call is on hold.
•
Key is solid – If this is green, then a call is active. If this is red, then a
twinned call is active on the twinned target phone.
When you have multiple Line Appearance keys, they are ordered from bottom to
top, right to left. An incoming call will appear on the first available Line
Appearance key.
Your phone will normally have two or three pre-programmed Line Appearances.
To be able to handle more simultaneous calls, you must program additional keys
with Line Appearance.
Login on the 5224/5324 phone
Using Login, you can enter your extension into any phone and take ownership of
the phone. By doing this, you can direct all incoming calls for your extension to
that phone. You must have the appropriate privileges to be able to log out of a
phone.
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You can only log in to an unassigned phone (a phone without a user logged in).
If a phone has a user logged in, you can log the user out by following procedure
in “Logout from the 5224/5324 phone” on page 45. An unassigned phone shows
the following on its display:
Logged Out
ACTIVATE
To log in to a phone, follow these steps:
1. Press the ACTIVATE softkey on an unassigned phone (a phone without a
user logged in).
Extension:
QUIT
2. Enter your extension.
Extension: 314
QUIT
PIN:
ENTER
QUIT
3. Enter your PIN.
PIN: *****
ENTER
QUIT
4. Press the # key or the ENTER softkey once you have finished entering your
PIN.
The system verifies that the PIN is valid and then it logs you into the phone.
Extension: 314
REDIAL
CALLS
MENU
NOTE: If you log in while you are logged in to another phone, the system will log
you out of the original phone.
You cannot log in or out, or activate a phone, while the phone is on an active
call.
If you are not logged into a phone, all calls to your extension go directly to
call coverage.
If you have not been assigned the privileges required to log out of your
phone, you are not prompted for a PIN when you log in.
You are not prompted for a PIN when you log in to a phone with a location
extension.
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Logout from the 5224/5324 phone
To log out of a phone, follow these steps when your phone has no calls
connected. At the start, the display should display the following:
Extension: 314
REDIAL
CALLS
MENU
DIR
QUIT
1. Press the MENU softkey.
MENU
LOGOUT
2. Press the LOGOUT softkey
The LCD displays a confirmation message.
Confirm Logout
YES
NO
3. Press the YES softkey to proceed. The LCD will display the message
“Logout successful”, confirming that you are logged out of the phone and the
system. Incoming calls will be forwarded to Call Coverage. The display will
return to a logged out/unassigned idle state
.
Logout Successful
Logged Out
ACTIVATE
NOTE: If your phone has been locked you cannot log out of the phone. The
LOGOUT softkey will not be displayed on your phone. Contact your system
administrator for assistance.
You cannot log in or out, or activate a phone, while the phone is on an active
call.
You can press the
key instead of the QUIT softkey.
After you have logged out of the phone, callers to your extension will be
directed to your call coverage target. If no call coverage target is set, the
phone will ring until the caller hangs up.
If the primary member of a Monitor Group logs out of the phone, calls to the
Monitor Group will still ring any secondary phones and will redirect to the
primary member’s call coverage target after the configured number of rings.
For more information about Monitor Groups, see “Monitor groups on the
5224/5324 phone” on page 46.
If a logged out phone has twinning configured, the twinning target phone will
ring and the call wil be redirected to the logged-out phone’s call coverage
target after the configured number of rings.
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Monitor groups on the 5224/5324 phone
Using the Monitor Groups feature, your calls can be monitored and answered by
other users or you can have your phone monitored for activity. To enable the
Monitor feature, contact your administrator and provide a list of users that you
would like to have monitor your calls or phone. The administrator will create a
Monitor group in your name with the people in your list as members of the group.
There is no other action that needs to be taken on your part.
If you requested to have your calls monitored, calls to one or more of your Line
Appearances will automatically ring on your Monitor group member phones
provided that they have configured the appropriate number of Monitor Calls or
Monitor Call Silent keys on their phone.
When a member of your Monitor group has answered one of your calls, the Line
Appearance on your phone will still indicate the state of the call.
•
A flashing key without a ring tone indicates that the call is on hold.
•
A lit key indicates that the Line Appearance is in use.
If you requested to have your phone monitored, when your phone is in use the
group member’s phones will show a lit LED against the Monitor Phone key they
have configured on their phone.
NOTE: If you are part of a Monitor group, you can put a call on hold and either
the primary group member or other phones in the group can pick up the call.
Your call coverage still applies when you are in a monitor group.
A Monitor Phone key also acts a speed dial to the monitored extension.
Monitor Groups is only applicable to users who are using Mitel IP phones.
Monitor call on the 5224/5324 phone
Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up
calls occurring on another user’s phone. To use this feature,
•
You must be a member of a Monitor group. A Monitor group defines the
user that is being monitored (primary group member) and which users
can monitor calls for the primary group member (secondary group
members). Only the administrator can add a Monitor group or change the
members of an existing Monitor group.
•
You must have the same number of phone keys programmed with
Monitor Call or Monitor Call Silent as the number of simultaneous calls
that you want to monitor on the primary group member's phone. The
maximum number of simultaneous calls that you can monitor for one
Monitor Primary equals the number of Line Appearances that the Monitor
Primary has programmed on their phone.
For example, if you have one Monitor Call/Monitor Call Silent key programmed
for a Monitor Primary, you will only be able to monitor one incoming or outgoing
call at a time. If you have two Monitor Call/Monitor Call Silent keys
programmed for a Monitor Primary, you will be able to monitor two incoming or
outgoing calls at a time and so on. There is no direct correspondence between a
Monitor Call/Monitor Call Silent key and a Line Appearance key on the Monitor
Primary's phone. The Line Appearance that the first call occurs on (not
necessarily the first Line Appearance) will be monitored by the first Monitor
Call/Monitor Call Silent key; the Line Appearance that the second call occurs
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on (not necessarily the second line appearance) will be monitored by the second
Monitor Call/Monitor Call Silent key and so on.
The Monitor Call/Monitor Call Silent key indicates the state of the Line
Appearance on the primary group member’s phone that is being monitored. The
only difference between Monitor Call and Monitor Call Silent is that your phone
will not ring to indicate an incoming call to the Primary member.
For example:
•
A flashing Monitor Call key with a ring tone indicates an incoming call to
the Line Appearance.
•
A flashing Monitor Call key without a ring tone indicates that the call is
on hold.
•
A flashing Monitor Call Silent key without a ring tone indicates an
incoming call to the Line Appearance or that the call is on hold.
•
A lit Monitor Call/Monitor Call Silent key indicates that the Line
Appearance is in use.
To answer a call occurring on the primary group member's phone, follow these
steps:
1. When the Monitor Call/Monitor Call Silent key is flashing, lift the handset.
2. Press the Monitor Call/Monitor Call Silent key
or
1. Press the Monitor Call/Monitor Call Silent key to answer the call in speaker
mode.
NOTE: By putting a call on hold, either the primary group member or other
Monitor phones can pick up the call.
Monitor Phone on the 5224/5324 phone
Using the Monitor Phone feature, your phone activity can be monitored by other
users. To enable the Monitor Phone feature, contact your administrator and
provide a list of users that you would like to have monitor your phone. The
administrator will create a Monitor group in your name with the people in your list
as members of the group. There is no other action that needs to be taken on your
part. When you are using your phone members of your call group will be able to
see that the phone is in use provided that they have programmed a memory key
to view activity on your phone.
When you use your phone a member of your Monitor group will see the LED of
the memory key that they have programmed to monitor your phone light up.
Mute on the 5224/5324 phone
Using Mute you can silence any sound from the phone. This does not prevent
incoming sound from being heard. Press the
key during a call to activate
Mute. The LED on the key indicates when Mute is active.
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One-Touch speed dial on the 5224/5324 phone
Using One-Touch Speed Dial, you can make a call to a pre-programmed
number. To use this feature, a programmable key must be programmed as a
One-Touch Speed Dial.
To use One Touch Speed Dial, choose one of the following:
•
Lift the handset and press the One Touch Speed Dial key.
•
Press an available Line Appearance key, to activate the speakerphone,
and then press the One Touch Speed Dial key.
•
Press the One Touch Speed Dial key. This will select an available Line
Appearance and activate the speakerphone.
Page on the 5224/5324 phone
Using Page, you can send a page to all of the phones at your site. The page is
broadcast through the speaker of each available phone. To use this feature, you
must have a memory key programmed as a Page key.
To page all of the phones at your site, follow these steps:
1. Select a memory key programmed with the Page feature.
Your phone LCD displays "Calling: Site Page" while the system identifies the
available phones at your site.
Calling: Site Page
2. When the system is ready for you to begin your page, you will hear an alert
tone and the phone LCD screen displays the number of phones being paged.
Paging: 7 of 10
END
3. Speak into the handset or the speakerphone.
4. To end the page, you have the following options:
•
Replace the handset if using the handset.
•
Select the
•
Select the END softkey.
key.
NOTE: A page is not broadcast on phones that are busy.
If you select Page while there is already a page in progress, the system waits
until the page in progress is completed before your page is started. Your
phone displays "Calling: Site Page" and you hear ringing while you are
waiting.
On the phones receiving a page, the phone LCD screen displays the name of
the user who originated the page and an END softkey. The user receiving the
page can stop the page to their phone by selecting the END softkey.
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Page from: Karen Gr
END
Park and retrieve on the 5224/5324 phone
Using Park and Retrieve, you can put a call on hold at a park location so that it
can be retrieved from any other phone at your business. To use this feature, a
memory key must be programmed as a Park/Retrieve key
To put a call on hold at a park location, follow this step:
1. While on an active call, select a memory key programmed with the
Park/Retrieve feature. The system places the call on hold at a park location.
The park location is displayed on your phone LCD.
Parked at: 4
You are no longer connected with the caller and your phone returns to the
idle state.
To retrieve a parked call, follow these steps:
1. From an idle phone, lift the handset. This will select the next available Line
Appearance. Select a memory key programmed with the Park/Retrieve
feature. The phone LCD screen displays:
Park Location:
QUIT
2. Enter the required park location using the phone keypad.
The system connects you with the caller who was on hold at the park
location. The LCD screen now displays the caller’s name (if known) or
number.
.
Robin Jones
TRANS
CONF
END
NOTE: To cancel the retrieval of the parked call, press the QUIT softkey.
If you enter a park location where there is no caller on hold, the phone LCD
will briefly display "No Parked Call".
There are nine park locations available (1 through 9). If all park locations are
in use when you try to park a call, the phone LCD will briefly display "Park
Locations Full" and the call will be placed on hold.
If the call is left parked for 30 seconds, the phone of the person who parked
the call will beep and the phone’s LCD will briefly display "Call parked at: "
with the park location number to remind you that the call has not been
retrieved.
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Speaker on the 5224/5324 phone
Using Speaker, you can turn the speakerphone on your phone on and off. To use
Speaker, press the
key.
Transfer call on the 5224/5324 phone
Using Transfer, you can transfer a call from one phone to another. To transfer a
call, follow these steps:
1. While on an active call, press the TRANS softkey. The system places the call
on hold, and the LCD screen displays:
Transfer To:
DIR
QUIT
2. Enter the extension or phone number of the person to whom you want to
transfer the call, or press a One-Touch Speed Dial key, or press a Line
Appearance key that has a call on hold.
Transfer To:415
QUIT
3. Press the TRANSFER softkey once you hear ringing. You can also press the
TRANSFER softkey after the additional party has answered. The LCD screen
displays the message “Transfer Complete” for approximately five seconds
before returning to an idle state.
If you enter an invalid extension during a transfer, the LCD screen displays
“Invalid Extension”. To reconnect with the caller, follow these steps:
1. Press the END softkey.
2. Press the flashing Line Appearance key.
3. Try to transfer the call again.
If you choose not to complete the transfer, press the QUIT softkey, then
press the flashing Line Appearance key to retrieve the original call.
NOTE: You can use the
softkey.
key instead of the TRANS or TRANSFER
Transferring a call to voice mail from the 5224/5324 phone
If your administrator has configured an auto attendant for voice mail deposit, you
can transfer a call directly to a co-workers voice mail box.
To transfer a call to voice mail, follow these steps:
1. While on an active call, press the
key, or the TRANS softkey. The
system places the call on hold, and the LCD will display:
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Transfer To:
DIR
QUIT
2. Enter the extension of the auto attendant that your administrator has created
for voice mail deposit.
Transfer To: 701
QUIT
3. Select the auto attendant voice mail deposit option and enter the extension of
the co-worker to whom you are transferring.
4. Select the TRANSFER softkey (or the
key) to complete the transfer.
The LCD displays the message “Transfer Complete” for approximately five
seconds before returning to an idle state.
Twinned calls on the 5224/5324 phone
If you have configured your phone to be twinned to another phone (the twinning
target), then incoming calls will ring at the same time on the other phone. See
“Twinning” on page 115 for details on how to configure the twinning option for
your phone.
If you answer the call on your desk phone, the twinning target phone will stop
ringing.
If you answer the call on your twinning target phone, the Line Appearance key on
your desk phone will remain lit. To pull back the call to your desk phone, simply
press the corresponding Line Appearance key. The call disconnects from the
twinning target phone and connects to the desk phone.
Note that if neither your desk phone nor the twinning target phone answers an
incoming call, your call coverage setting will determine what happens to the call.
If the other phone has a voice message service associated with it, then your
twinning target phone's voice message service may answer the call first. If you
want to avoid this situation, then you should ensure that your call coverage is
configured to answer calls before the twinning target phone voice mail service.
To toggle twinning on or off, you can use the web interface or you can configure
a memory key as Twinning On/Off (see “Program memory keys“ on page 104).
Once you have a Twinning On/Off key configured, press the key once to turn
the feature on. Press the key a second time to turn the feature off. The LED on
the programmed key indicates when your twinning is active.
Voice mail on the 5224/5324 phone
Using the
key, you can connect directly to voice mail to retrieve
messages or manage voice mail options such as changing your voice mail
greeting. The Message Waiting Lamp on the phone will light up if messages are
waiting.
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If your administrator has created an auto attendant with a voice mail retrieval
option and associated it to an external number, you can access your mail box
from any phone by dialing the external number and then selecting the voice mail
retrieval option. You are prompted for your extension, then connected to your
voice mail box.
Using the web interface, you can control many of the settings for your voice
mailbox. See “Voice Mail” on page 118.
Volume control on the 5224/5324 phone
Use volume control to change ring volume, handset volume, and speaker
volume.
NOTE: The ring, handset, and speaker volumes return to their default settings if
the phone loses connectivity to power.
Changing ring volume on the 5224/5324 phone
To change the ring volume on your phone, follow these steps:
1. From another phone, make a call to you extension.
2. While your phone is ringing, repeatedly press the
volume is at the level you want.
key until the ring
Changing handset volume on the 5224/5324 phone
To change the volume of the sound you hear through the handset, follow these
steps:
1. Lift the handset. You will hear dialtone.
2. Repeatedly press the
key until the volume is at the level you want.
3. Replace the handset.
Changing speaker volume on the 5224/5324 phone
To change the volume of the sound you hear through the speaker, follow these
steps:
1. Press the
key. You will hear dialtone.
2. Repeatedly press the
keys until the volume is at the level you want.
Using the Mitel 5212/5312 IP Phone
This section describes the Mitel 5212/5312 IP phones. To set up your new phone
service, see “Initial set-up for 5212/5312 phone service” on page 53. For a
description of your phone, see “Mitel 5212/5312 IP Phone” on page 53. The
Mitel 5212 and 5312 IP phone functionality is the same.
Other topics covered in this section are: “Answering a call on the 5212/5312
phone” on page 54, “Making a call on the 5212/5312 phone” on page 56, “Using
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features via the 5212/5312 phone” on page 57, “Volume control on the
5212/5312 phone” on page 73 and “Voice mail on the 5212/5312 phone” on page
73.
Mitel 5212/5312 IP phone
The Mitel 5212/5312 IP phone has the following features:
•
Handsfree speaker phone (half duplex)
•
2-line, 20-character backlit LCD display
•
12 multi-function memory keys with color LEDs
•
6 fixed function keys, including Directory, Cancel, Redial, Hold,
Transfer/Conference, and Message
•
Mute and Speaker keys
•
Dedicated headset jack
•
Wall mountable
Figure 3: Mitel 5212/5312 IP Phone
Initial set-up for Mitel 5212/5312 IP phone service
To set up your new phone service, follow these steps:
1. Activate your phone. See “Activating a Mitel 5212/5312 phone” on page 54.
2. Perform a Quick Set-up. See “Quick Set Up” on page 100.
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Activating a Mitel 5212/5312 IP phone
To activate a 5212/5312 phone you must physically connect the phone, then log
in with your extension and PIN number.
To activate your phone, follow these steps:
1. Unplug your computer from the network.
2. Plug the phone into the network (through the supplied power pack or from
power over the Ethernet; consult the documentation provided in the box).
3. Plug the computer into the phone.
4. Plug the phone power pack into an outlet.
5. Wait for the phone to display the following (this may take 30 seconds or
more):
LOGGED OUT
*00 to Login
6. Enter *00. The phone will display the following:
Extension:
7. Enter your extension. The phone will display the following:
PIN:
Enter pin press #
8. Enter your PIN, then the # key. The phone will display the following:
Extension: 314
You have now successfully activated the phone, and can make calls.
Answering a call on the 5212/5312 IP phone
When an incoming call is received on a phone, several things happen: (1) the
phone rings, (2) a Line Appearance flashes, and (3) the LCD displays the phone
number of the caller and, if know, the name of the caller.
321: Robin Jones
You can answer an incoming call by using the handset or the speakerphone.
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You can pull back a call that has been answered by a twinned target phone by
pressing the corresponding Line Appearance key. See “Twinned calls on the
5212/5312 phone” on page 72.
Using the 5212/5312 handset
To answer your phone using the handset, follow these steps:
1. Lift the handset.
•
Alternatively, you may choose to use one of the following methods:
-
Press the flashing Line Appearance key.
-
Press the
key.
You have now answered the call. The LCD displays the caller's name (if known).
321: Robin Jones
NOTE: If you choose to ignore the incoming call and select a different line
appearance, the line appearance continues to flash but the phone stops
ringing.
Using the 5212/5312 speakerphone
To switch from the handset to the speakerphone during a call, follow these steps:
1. Press the
key.
2. Replace the handset.
3. To end a call while using the speakerphone, press the
key.
Switch from speakerphone to handset on the 5212/5312 phone
To switch from the speakerphone to the handset during a call, pick up the
handset.
To end the call while using the handset, replace the handset.
Answering a second call on the 5212/5312 IP phone
A second incoming call causes three things to happen: (1) the phone rings once
(only if you are using the handset), (2) a line appearance flashes, and (3) the
LCD displays the number and the name of the caller, if the caller is known.
))321: Robin Jones
To answer a second call, choose one of the following:
•
Press the flashing Line Appearance key. This puts the active call on
hold and answers the second call.
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•
End the first call by replacing the handset. The phone will start ringing.
Pick up the handset again to answer the second call.
To switch between two active calls, press the flashing Line Appearance key.
This puts the active call on hold, and activates the other call.
NOTE: If the display shows )) prior to the number calling, this indicates that it is a
second call.
Making a call on the 5212/5312 IP phone
To make a call, follow these steps:
1. Lift the handset. This will select the next available Line Appearance. You
can also start dialing the number without lifting the handset. This will
automatically select the next available Line Appearance and operate in
speakerphone mode.
2. To make an internal call, dial the extension. To make an external call, dial the
prefix required for external dialing (usually 9) followed by the number you
want to call.
320
When you finish dialing the number, the call is placed.
Calling: Robin Jones
If you place an internal call, your LCD displays the extension and name of
the connected party once the call is answered. If you place an external call,
the LCD screen displays the name of the connected party, or if the name is
unknown, the phone number.
320: Robin Jones
3. To end the call, replace the handset.
NOTE: To use the speakerphone for step 1, press an available Line Appearance
key or the
56
key instead of lifting the handset.
•
To end the call before you have completed dialing, choose one of the
following:
•
Replace the handset if using the handset.
•
Select the
key if using the speakerphone.
Mitel IP Phone User Reference Guide Release 4.1
Making a second call on the 5212/5312 IP phone
To make a second call while on an active call, follow these steps:
1. Press any available Line Appearance key. This puts the active call on hold
and provides dial tone for a second call.
2. To make an internal call, dial the extension. To make an external call, dial the
prefix required for external dialing (usually 9) followed by the number you
want to call.
320
3. When you finish dialing the number, the call is placed.
Calling: Robin Jones
4. If you place an internal call, the LCD displays the extension and name of the
connected party once the call is answered. If you place an external call, the
LCD screen displays the name of the connected party, or if the name is
unknown, just the phone number.
320: Robin Jones
5. To switch between two active calls, press the flashing Line Appearance key.
This puts the active call on hold and activates the other call.
Ending one call keeps the second call on hold. To reconnect to the second call,
press the flashing Line Appearance key.
Using features via the 5212/5312 IP phone
This section explains the features available from your 5212 IP phone. Some of
these features must be pre-programmed in order to be available. To learn how to
program features to keys, see “Program memory keys” on page 104.
3-way call on the 5212/5312 IP phone
Using 3-Way Call, you can set up a phone call among three separate parties.
To activate 3-Way Call, follow these steps:
1. While on an active call, press the
key twice. This places the first call
on hold, and selects an available Line Appearance. The LCD screen
displays:
Conf with:
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2. Enter the phone number of the third party.
The system dials the number and displays a "Calling" message along with
the caller ID on the first line of the LCD screen.
Calling: Lesley Greene
3. When the third party answers the call, the LCD shows that a connection is
established..
Lesley Greene
4. Press the
screen displays:.
key again. The 3-Way Call is now activated. The LCD
3-Way Call
key is pressed again, the first party will remain on hold
NOTE: Until the
and you can talk with the second party privately.
By putting a 3-Way Call on hold, the other parties can continue talking.
If you want the option to leave the conference and leave the two parties’
connected (when both parties are external), you must have the permission
Redirect Inbound Call to External Number enabled.
Once the 3-Way Call is established, you can use the transfer feature to
transfer both parties to another party.
Joining two calls on the 5212/5312 IP phone
The 3-way call feature allows you to conference together two calls on your
phone's Line appearances. To activate a 3-way call in these circumstances,
follow these steps:
1. While on an active call, press the
key twice.
2. Select the Line Appearance of the person on hold that is to be connected.
3. Press the
key again. The 3-Way Call is now activated.
Account codes on the 5212/5312 IP phone
Account codes can be entered against incoming and outgoing calls to associate
those calls with a particular client or account. Account code entry is accepted
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before a call is placed or during a call. You must have a memory key
programmed with Account Code.
Account code entry on the 5212/5312 IP phone
To enter an account code before you place a call, follow these steps:
1. Select the Account Code key. The LCD displays:
Account Code:
2. Enter the account number using the phone keypad. The LCD displays the
account code entered:
Account Code: 1234
3. Press the # key to start your call. The next available line appearance is
selected, dial tone is heard and your phone LCD updates.
4. Proceed with making your call.
To enter an account code during a call, follow these steps:
1. Select the Account Code key. The LCD displays:
Account Code:
2. Enter the account number using the phone keypad. You hear a tone as you
press the phone keys, but the person on the other end does not. The LCD
displays the account code entered:
Account Code: 1234
3. Press the # key when you have finished entering the account code.
NOTE: You can re-enter an account code for a call multiple times. The last
account code entered is the account code that will be assigned to the call.
If you enter an account code with an invalid length, the phone LCD briefly
displays "Invalid Account Code". Contact your system administrator to
determine the valid account code length for your business.
You cannot assign an account code to a call once it has been completed.
Account code speed entry on the 5212/5312 IP phone
Account code entry is accepted before a call is placed or during a call. To use
this feature, it must be enabled for your business and you must have a memory
key programmed with Account Code and a pre-programmed account code.
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To enter a pre-programmed account code before you place a call, follow these
steps:
1. Select the Account Code key. The LCD briefly displays the account code that
has been pre-programmed:
Account Code: 45678
2. The next available line appearance is selected, dial tone is heard and your
phone LCD updates.
3. Proceed with making your call.
To enter a pre-programmed account code during a call, follow this step:
1. Select the Account Code key. The LCD briefly displays the account code
that has been pre-programmed:
Account: 45678
NOTE: You can re-enter an account code for a call multiple times. The last
account code entered is the account code that will be assigned to the call.
To cancel account code entry before the call is placed, replace the handset (or
press the
key if using the speakerphone). Account code speed entry
during a call cannot be cancelled.
If the pre-programmed account code has an invalid length, the phone LCD briefly
displays "Invalid Account Code". Contact your system administrator to determine
the valid account code length for your business.
You cannot assign an account code to a call once it has been completed.
Call list on the 5212/5312 phone
Call list keeps a list of the calls that you make and receive. The call list is
accessible from your phone. You can redial any calls that you made from the call
list. See “Redial on the 5212/5312 IP phone” on page 61. You may be able to
dial a number from your incoming call list if it is supported by Broadview
Networks.
To use the feature, you must first have one of your programmable memory keys
programmed as an Incoming Calls List key.
To view the list of incoming calls received, follow these steps with your phone onhook:
1. Press the Incoming Calls List key on your phone. The most recent call that
you received is displayed:
1: 754-4536
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2. Use the
keys to navigate the list.
3. Press the Incoming Calls List key to exit from the call list.
To call a number from your incoming calls list:
1. Press the Incoming Calls List programmed key. The most recent call that
you received is displayed:
1: 754-4536
2. Use the
3. Press the
keys to navigate the list.
key to make a call to the displayed number.
If you are on-hook, the next available Line Appearance is selected and the
speakerphone is activated. The system will attempt to dial the displayed
number by prefixing it with the appropriate digits for external dialing (usually
"9" or "91" depending on configuration). If the number can be dialed as such,
you will hear ringing once the call has been placed. If the number cannot be
dialed as such, the call will fail and you will have to dial the number manually
remembering to include the proper prefix digits.
NOTE: The position of the call in the call list is displayed in front of the phone
number.
The * symbol beside the position of the call means that the call was not
answered.
If the call was answered by a member of your call pickup group, then the call
will show as unanswered (with a *) on your phone and answered (without a *)
on the call pickup group member's phone that answered the call.
Redial on the 5212/5312 IP phone
Using the
key, you can view a list of calls that were made and also
redial a number in that list without using the keypad. The maximum amount of
numbers in your redial list is typically ten but is dependent on Broadview
Networks.
To use Redial, follow these steps:
1. Press the
key.
The number that you most recently dialed is displayed:
*1: 9-605-223-7865
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2. Use the Arrow keys to navigate the list (if required).
3. Once the required number is displayed, press the
key to make the
call. The next available Line Appearance is selected and you will hear ringing
once the number has been dialed.
NOTE: * means that the call was not answered. The position of the call in the
call list is displayed in front of the phone number. Press the
exit from the call list.
key to
Call pickup on the 5212/5312 phone
Using the call pickup feature, you can answer incoming calls for other members
of your call pickup group.
To use this feature, you must be a member of a call pickup group and have a
memory key programmed as Pickup.
When a call comes into any member of your call pickup group, their phone will
ring and your Pickup key will flash. To answer the call, follow these steps:
1. Lift the handset.
2. Press the Pickup key.
or
1. Press the Pickup key to answer the call in speaker mode.
You can also join and leave your pickup group with a Join/Leave group key or via
the web interface. When you leave the group, this disables other group
members from picking up your calls; however, you can still pickup other
members' calls. See “Join/Leave group on the 5212/5312 phone” on page 66
and “Join/leave call groups” on page 116.
NOTE: You cannot pick up calls to a member of your call pickup group if the call
does not result in the member phone ringing. For example, if the called
member is either logged out or has no available Line Appearances, then you
cannot pick up the call.
Company speed dial on the 5212/5312 IP phone
Using Company Speed Dial, you can call a number from the External Directory
by pressing a single memory key on your phone. To use this feature, you must
have a phone key programmed with Company Speed Dial.
To make a call using the company speed dial, choose one of the following:
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•
Press the Company Speed Dial key for the number you want to call.
The system will select the next available Line Appearance for you and
activate the speakerphone.
•
Activate the speakerphone and press the Company Speed Dial key.
Mitel IP Phone User Reference Guide Release 4.1
•
Select an available Line Appearance. This will activate the
speakerphone. Press the Company Speed Dial key
•
Lift the handset and press the Company Speed Dial key for the number
you want to call.
Directory on the 5212/5312 IP phone
Using the Directory, you can view the Internal Directory on your phone's LCD
screen and make calls.
You can access the directory with the phone on-hook or off-hook. To view the
directory, follow these steps:
1. Press the
key.
2. Use one of the following options to locate the person that you would like to
call:
Andrews Kim
•
Press the number on the keypad for the appropriate first letter of the
person's last name. For example, press "5" twice for "K":
K: Kennedy Pat
.
•
Scroll down or up, using the Arrow keys, to find the name you want:
Knowles Erin
3. Once the correct name is displayed, press the
number.
key to dial the
Forwarding your 5212/5312 IP phone
You can forward your phone by using any of the forwarding features. In each
case, you must program a memory key with the appropriate feature. See
“Program memory keys“ on page 104.
You can forward your phone by following the procedure described in the
following sections:
•
“Forward your 5212/5312 IP phone to auto attendant” on page 63
•
“Forward your 5212/5312 IP phone to co-worker” on page 64
•
“Forward your 5212/5312 IP phone to coverage” on page 64
•
“Forward your 5212/5312 IP phone to number” on page 64
•
“Forward your 5212/5312 IP phone to prompt” on page 64
Forward your 5212/5312 IP phone to auto attendant
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Using Forward to Auto Attendant, you can send all incoming calls to a selected
auto attendant. Press the Forward to AA key once to turn the feature on. Press
the key a second time to turn the feature off. The LED on the programmed key
indicates when the phone is being forwarded.
To use this feature, you must have a key programmed with Forward to AA.
NOTE: If you have this feature turned on when you log out of your phone, all
your calls will be forwarded to the auto attendant.
Forward your 5212/5312 IP phone to co-worker
Using Forward to Co-worker, you can send all incoming calls to a selected coworker. Press the Forward to Co-worker key once to turn the feature on. Press
the key a second time to turn the feature off. The LED on the programmed key
indicates when the phone is being forwarded.
To use this feature, you must have a key programmed with Forward to Coworker.
NOTE: If you have this feature turned on when you log out of your phone all your
calls will be forwarded to your co-worker.
Forward your 5212/5312 IP phone to coverage
Using Forward to Coverage, you can send all incoming calls to the option you
selected for your Call Coverage (see “Call Coverage” on page 115). Press the
Forward to Coverage key once to turn the feature on. Press the key a second
time to turn the feature off. The LED on the programmed key indicates when the
phone is being forwarded.
To use this feature, you must have a key programmed with Forward to
Coverage.
NOTE: If you have this feature turned on when you log out of your phone all your
calls will be forwarded to coverage.
Forward your 5212/5312 IP phone to number
Using Forward to Number, you can send all incoming calls to a preset phone
number. Press the Forward to Number key once to turn the feature on. Press
the key a second time to turn the feature off. The LED on the programmed key
indicates when the phone is being forwarded.
To use this feature, you must have a key programmed with Forward to Number.
NOTE: If you forward your phone to an external phone number, you must have
permission to make that external call and Redirect Inbound Call to External
Number permission. For instructions about how to view your call
permissions, see “Permissions” on page 102.
If you have this feature turned on when you log out of your phone, all your
calls will be forwarded to the number defined.
Forward your 5212/5312 IP phone to prompt
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Using Forward to Prompt, you can send all incoming calls to a phone number
that you have entered via your phone. The LED on the programmed key
indicates when the phone is being forwarded.
To forward to prompt, follow these steps:
1. Press the Forward to Prompt key on your phone. The system will ask you to
enter a phone number.
2. Enter the phone number on the phone keypad.
3. Press the # key on the keypad.
To change the phone number for the forward to prompt, repeat the above three
steps.
To turn forward to prompt off, follow these steps:
1. Press the Forward to Prompt key.
2. Press the # key on the keypad.
NOTE: To use this feature, you must have a key programmed with Forward to
Prompt.
The system stores internal extensions, therefore you do not need to press
the # key for extensions.
If you forward a phone to an external phone number, you must have
permission to make that external call and Redirect Inbound Call to External
Number permission. See “Permissions” on page 102 for instructions on how
to view your call permissions.
NOTE: If you have this feature turned on when you log out of your phone all your
calls will be forwarded to the numbered you entered.
Handsfree answerback on the 5212/5312 phone
Using Handsfree answerback, you can have intercom calls automatically
answered so that you have a two-way speech connection. See “Intercom calls on
the 5212/5312 Phone” on page 66.
Press the Handsfree answerback key to turn the feature on. Press the key a
second time to turn the feature off. The LED on the programmed key indicates
when the Handsfree answerback feature is turned on.
To be able to activate and deactivate this feature with a key, you must have a
key programmed with Handsfree answerback. See “Program memory keys” on
page 104.
You can also enable the feature without a key by checking the box for Handsfree
answerback on your Personal Details page. See “Change user details” on page
101.
Hold on the 5212/5312 IP phone
Using Hold, you can put an active call on hold, and make other calls. The LED of
the Line Appearance key flashes to indicate the call is on hold.
To place a call on hold, follow these steps:
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1. While on an active call, press the
key.
The indicator light next to the active Line Appearance changes from green to
red and flashes slowly.
2. To remove the call from hold, press the Line Appearance key.
Intercom calls on the 5212/5312 phone
You can make intercom calls to a co-worker and to a prompt.
Intercom to co-worker on the 5212/5312 phone
Using Intercom to Co-worker, you can make a page to a selected co-worker
that is broadcast through the speaker on your co-worker's phone. Pick up the
handset or select a Line Appearance key, then press the Intercom to Co-worker
key to start the page to your co-worker. If you press the Intercom to Co-worker
key with no line active, the next available line appearance key will automatically
be selected. Note that if your phone is active on a call or in a ringing state, you
must select an available line appearance key before pressing the Intercom to
Co-worker key.
If your co-worker has the Handsfree Answerback feature configured and
activated, then you will also be able to hear your co-worker speak. See
“Handsfree Answerback on the 5212/5312 phone” on page 65.
To use this feature, you must have a key programmed with Intercom to Coworker. See “Program memory keys” on page 104.
Intercom to prompt on the 5212/5312 phone
Using Intercom to Prompt, you can make a page to any co-worker whose number
you enter on the phone.
To make a call with Intercom to prompt, follow these steps:
1. Press the Intercom to Prompt key on your phone. The system will ask you
to enter a phone number.
If your phone is already active on a call or ringing, press an available Line
Appearance key or put the current call on hold before you can use the
Intercom to Prompt feature.
2. Enter the phone number of your co-worker on the phone keypad.
You will then be connected to your co-worker and you can speak through
their speaker. If your co-worker has the Handsfree Answerback feature
configured and activated, then you will also be able to hear your co-worker
speak. See “Handsfree Answerback on the 5212/5312 phone” on page 65.
To use this feature, you must have a key programmed with Intercom to Prompt.
Join/Leave group on the 5212/5312 IP phone
Using the Join/Leave Group feature you can join a Broadcast, Call Pickup, Hunt,
or Rollover call group of which you are a member, using your phone. For
Broadcast, Hunt and Rollover groups, only the phones of members who are
joined in the group will ring when the call group is called. For Call Pickup groups,
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other phones in the group will be notified only if the phone being called is joined
in the group.
Press the Join/Leave Group key once to turn the feature on. Press the key a
second time to turn the feature off. The LED on the programmed key indicates
when you are logged into the call group.
To use this feature, you must have a key programmed with Join/Leave Group.
Line appearance on the 5212/5312 IP phone
Line Appearance keys are required in order to receive incoming calls and to
make outgoing calls. The LED on the programmed key indicates the status of the
Line Appearance.
•
Key is unlit - the Line Appearance is available for an incoming or
outgoing call.
•
Key is flashing green with a ring tone - an incoming call is available to be
answered.
•
Key is flashing red without a ring tone - a call is on hold.
•
Key is solid - If this is green, then a call is active. If this is red, then a
twinned call is active on the twinned target phone.
When you have multiple Line Appearance keys, they are ordered from bottom to
top. An incoming call will appear on the first available Line Appearance key.
Your phone will normally have two or three pre-programmed Line Appearances.
To be able to handle more simultaneous calls, you must program additional keys
with Line Appearance.
Monitor Groups on 5212/5312 IP phone
Using the Monitor Groups feature, your calls can be monitored and answered by
other users or you can have your phone monitored for activity. To enable the
Monitor feature, contact your administrator and provide a list of users that you
would like to have monitor your calls or phone. The administrator will create a
Monitor group in your name with the people in your list as members of the group.
There is no other action that needs to be taken on your part.
If you requested to have your calls monitored, calls to one or more of your Line
Appearances will automatically ring on your Monitor group member phones
provided that they have configured the appropriate number of Monitor Calls or
Monitor Call Silent keys on their phone.
When a member of your Monitor group has answered one of your calls, the Line
Appearance on your phone will still indicate the state of the call.
•
A flashing key without a ring tone indicates that the call is on hold.
•
A lit key indicates that the Line Appearance is in use.
If you requested to have your phone monitored, when your phone is in use the
group members phones will show a lit LED against the Monitor Phone key they
have configured on their phone.
NOTE: By putting a call on hold, either the primary group member or other
phones in the group can pick up the call.
Your call coverage still applies when you are in a monitor group.
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A Monitor Phone key also acts a speed dial to the monitored extension.
Monitor Groups is only applicable to users who are using Mitel IP phones.
Monitor Call on the 5212/5312 IP phone
Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up
calls occurring on another user's phone.
To use this feature:
•
You must be a member of a Monitor group. A Monitor group defines the
user that is being monitored (primary group member) and which users
can monitor calls for the primary group member (secondary group
members). Only the administrator can add a Monitor group or change the
members of an existing Monitor group.
•
You must have the same number of phone keys programmed with
Monitor Call or Monitor Call Silent as the number of simultaneous calls
that you want to monitor on the primary group member's phone. The
maximum number of simultaneous calls that you can monitor for one
Monitor Primary equals the number of Line Appearances that the Monitor
Primary has programmed on their phone.
For example, if you have one Monitor Call/Monitor Call Silent key programmed
for a Monitor Primary, you will only be able to monitor one incoming or outgoing
call at a time. If you have two Monitor Call/Monitor Call Silent keys
programmed for a Monitor Primary, you will be able to monitor two incoming or
outgoing calls at a time and so on. There is no direct correspondence between a
Monitor Call/Monitor Call Silent key and a Line Appearance key on the Monitor
Primary's phone. The Line Appearance that the first call occurs on (not
necessarily the first Line Appearance) will be monitored by the first Monitor
Call/Monitor Call Silent key, the Line Appearance that the second call occurs
on (not necessarily the second line appearance) will be monitored by the second
Monitor Call/Monitor Call Silent key and so on.
The Monitor Call/Monitor Call Silent key indicates the state of the Line
Appearance on the primary group members phone that is being monitored. The
only difference between Monitor Call and Monitor Call Silent is that your phone
will not ring to indicate an incoming call to the Primary member. For example:
•
A flashing Monitor Call key with a ring tone indicates an incoming call to
the Line Appearance.
•
A flashing Monitor Call key without a ring tone indicates that the call is
on hold.
•
A flashing Monitor Call Silent key without a ring tone indicates an
incoming call to the Line Appearance or that the call is on hold.
•
A lit Monitor Call/Monitor Call Silent key indicates that the Line
Appearance is in use.
To pick up a call occurring on the primary group member's phone, follow these
steps:
1. When the Monitor Call/Monitor Call Silent key is flashing, lift the handset.
2. Press the Monitor Call/Monitor Call Silent key.
or
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•
Press the Monitor Call/Monitor Call Silent key to answer the call in
speaker mode.
NOTE: By putting a call on hold, either the primary group member or other
Monitor phones can pick up the call.
Monitor Phone on 5212/5312 IP phone
Using the Monitor Phone feature, your phone can be monitored by other users.
To enable the Monitor Phone feature, contact your administrator and provide a
list of users that you would like to have monitor your phone. The administrator
will create a Monitor group in your name with the people in your list as members
of the group. There is no other action that needs to be taken on your part. When
you are using your phone members of your call group will be able to see that the
phone is in use provided that they have programmed a memory key to view
activity on your phone.
When you use your phone a member of your Monitor group will see the LED of
the memory key that they have programmed to monitor your phone light up.
Mute on the 5212/5312 IP phone
Using Mute, you can silence any sound from the phone. This does not prevent
incoming sound from being heard. Press the
key during a call to activate
Mute. The LED on the key indicates when Mute is active.
One touch speed dial on the 5212/5312 IP phone
Using One Touch Speed Dial, you can make a call to a pre-programmed number.
To use this feature, a programmable key must be programmed as a One Touch
Speed Dial.
To use One Touch Speed Dial, choose one of the following:
•
Lift the handset and press the One Touch Speed Dial key.
•
Press an available Line Appearance key, to activate the speakerphone,
and then press the One Touch Speed Dial key.
•
Press the One Touch Speed Dial key. This will select an available Line
Appearance and activate the speakerphone.
Page on the 5212/5312 IP phone
Using Page, you can send a page to all of the phones at your site. The page is
broadcast through the speaker of each available phone. To use this feature, you
must have a memory key programmed as a Page key.
To page all of the phones at your site, follow these steps:
1. Select a memory key programmed with the Page feature.
Your phone LCD screen displays "Calling: Site Page" while the system
identifies the available phones at your site.
Calling: Site Page
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2. When the system is ready for you to begin your page, you will hear an alert
tone and the phone LCD screen displays the number of phones being paged.
Paging: 7 of 10
3. Speak into the handset or the speakerphone.
4. To end the page, you have the following options:
•
Replace the handset if using the handset.
•
Select the
key if using the speakerphone.
NOTE: A page is not broadcast on phones that are busy.
If you select Page while there is already a page in progress, the system waits
until the page in progress is completed before your page is started. Your
phone displays "Calling: Site Page" and you hear ringing while you are
waiting.
Park and retrieve on the 5212/5312 IP phone
Using Park and Retrieve, you can put a call on hold at a park location so that it
can be retrieved from any other phone at your business. To use this feature, a
memory key must be programmed as a Park/Retrieve key.
To put a call on hold at a park location, follow these steps:
1. While on an active call, select a memory key programmed with the
Park/Retrieve feature.
The system places the call on hold at a park location. The park location is
displayed on your phone LCD screen:
Parked at: 4
You are no longer connected with the caller and your phone returns to the
idle state.
To retrieve a parked call, follow these steps:
1. From an idle phone, lift the handset.
This will select the next available Line Appearance. Select a memory key
programmed with the Park/Retrieve feature. The phone LCD screen displays:
Park Location:
2. Enter the required park location using the phone keypad.
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The system connects you with the caller who was on hold at the park
location. The LCD screen now displays the caller's name (if known) or
number.
Robin Jones
NOTE: To cancel the retrieval of the parked call, press the
key.
If you enter a park location where there is no caller on hold, the phone LCD
will briefly display "No Parked Call".
There are nine park locations available (1 through 9). If all park locations are
in use when you try to park a call, the phone LCD will briefly display "Park
Locations Full" and the call will be placed on hold.
If the call is left parked for 30 seconds, the phone of the person who parked
the call will beep and the phone’s LCD will briefly display "Call parked at: "
with the park location number to remind you that the call has not been
retrieved.
Speaker on the 5212/5312 IP phone
Using Speaker, you can turn the speakerphone on your phone on and off. To use
Speaker, press the
key.
Transfer call on the 5212/5312 IP phone
Using Transfer, you can transfer a call from one phone to another. To transfer a
call, follow these steps:
1. While on an active call, press the
on hold, and the LCD screen displays:
key. The system places the call
Transfer To:
2. Enter the extension or phone number of the person to whom you wish to
transfer, or press a One-Touch Speed Dial button.
Transfer To: 415
3. Press the
key once you hear ringing. The LCD screen displays the
message "Transfer Complete" for approximately five seconds before
returning to an idle state.
NOTE: Instead of pressing the
key immediately you can wait until the
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destination answers and then press the
key.
If you enter an invalid extension during a transfer, the LCD screen displays
"Invalid Extension". To reconnect with the caller, follow these steps:
1. Press the
key.
2. Press the flashing Line Appearance key.
3. Try to transfer the call again.
If you choose not to complete the transfer, press the
key, then press
the flashing Line Appearance key to retrieve the original call.
Transfer to voice mail from the 5212/5312 IP phone
If your administrator has configured an auto attendant for voice mail deposit, you
can transfer a caller directly to a co-worker's voice mail box.
To transfer a call to voice mail, follow these steps:
1. While on an active call, press the
on hold, and the LCD screen displays:
key. The system places the call
Transfer To:
2. Enter the extension of the auto attendant that your administrator has created
for voice mail deposit.
3. Select the auto attendant voice mail deposit option and enter the extension of
the co-worker to whom you are transferring.
4. Press the
key to complete the transfer. The LCD displays the
message "Transfer Complete" for approximately five seconds before
returning to an idle state.
Twinned Calls on the 5212/5312 IP phone
If you have configured your phone to be twinned to another external phone (the
twinning target), then incoming calls will ring the other phone as well. See
“Twinning” on page 115 for details on how to configure the twinning option for
your phone
If you answer the call on your desk phone, the twinning target phone will stop
ringing.
If you answer the call on your twinning target phone, the Line Appearance key on
your desk phone will remain lit. To pull back the call to your desk phone, simply
press the corresponding Line Appearance key. The call will be dropped from the
twinning target phone and you will be connected on your desk phone.
Note that if neither your desk phone nor the twinning target phone answers an
incoming call, your call coverage setting will determine what happens to the call
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(See “Call Coverage” on page 115). If the other phone has a voice message
service associated with it, then your twinning target phone's voice message
service may answer the call first. If you want to avoid this situation, then you
should ensure that your call coverage is configured to answer calls before the
twinning target phone’s voice message service.
To toggle twinning on or off, you can use the web interface (see “Twinning” on
page 115) or you can configure a memory key as Twinning On/Off (see
“Program memory keys“ on page 104).
Once you have a Twinning On/Off key configured, press the key once to turn
the feature on. Press the key a second time to turn the feature off. The LED on
the programmed key indicates when your twinning is active.
Voice mail on 5212/5312 IP phone
To access your voice mail box for message retrieval or mail box administration
such as changing your voice mail greeting or password, press the
and follow the audio instructions.
key
If your administrator has created an auto attendant with a voice mail retrieval
option and associated it to an external number, you can access your mail box
from any phone by dialing the external number and then selecting the voice mail
retrieval option. You are prompted for your extension, then connected to your
voice mail box.
Volume control on the 5212/5312 IP phone
Use volume control to change ring volume, handset volume, and speaker
volume.
NOTE: The ring, handset, and speaker volumes return to their default settings if
the phone loses power.
Change ring volume on the 5212/5312 IP phone
To change the ring volume on your phone, follow these steps:
1. From another phone, make a call to your extension.
2. While it is ringing, repeatedly press the
at the level you want.
keys until the ring volume is
Change handset volume on 5212/5312 IP phone
To change the volume of the sound you hear through the handset, follow these
steps:
1. Lift the handset. You will hear dialtone.
2. Repeatedly press the
want.
keys until the volume is at the level you
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3. Replace the handset.
Change speaker volume on 5212/5312 IP phone
To change the volume of the sound you hear through the speaker, follow these
steps:
1. Press the Speaker
2. Repeatedly press the
button. You will hear dialtone.
keys until the volume is at the level you want.
Using Mitel 5304 phones
This section describes the Mitel 5304 IP phones. To set up your new phone
service, see “Initial setup for 5304 phone service” on page 75. For a description
of your phone, see “Mitel 5304 IP Phone” on page 74. Other topics covered in
this section are:
•
“Answering a call on the 5304 phone” on page 76
•
“Making a call on the 5304 phone” on page 77
•
“Using features via the 5304 phone” on page 79
•
“Volume control on the 5304 phone” on page 95
•
“Voice mail on the 5304 phone” on page 94
Mitel 5304 IP phone
The Mitel 5304 IP phone has the following features:
•
Nine (9) programmable keys
- Two (2) Programmable keys with LEDs. These are dedicated as Line
Appearance keys.
- Seven (7) Programmable keys without LEDs
•
Lamp for Messaging waiting and alerting
•
Speaker (however, no microphone)
•
Supports G.711 and G729
•
Sets conform to new ROHS Standards
•
Power Over Ethernet (POE) powered
The 5304 does not support 5412, 5448 PKMs nor does it support the 5310
conference unit.
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Figure 5: Mitel 5304 IP Phone
Initial setup for 5304 phone service
To set up your new phone service, follow these steps:
•
Activate your phone. See “Activating a 5304 phone” on page 75.
•
Perform a Quick Set-up. See “Quick set-up” on page 100.
Activating a 5304 phone
To activate a 5304 phone you must physically connect the phone, then log in with
your extension and PIN number.
To activate your phone, follow these steps:
1. Unplug your computer from the network.
2. Plug the phone into the network (through the supplied power pack - consult
the documentation provided in the box).
3. Plug the computer into the phone.
4. Plug the phone power pack into an outlet.
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5. Wait for the phone to display the following (this may take 30 seconds or
more):
LOGGED OUT
*00 to Login
6. Enter *00. The phone will display the following:
Extension:
7. Enter your extension. The phone will display the following:
PIN:
Enter pin press #
8. Enter your PIN, then the # key. The phone will display the following:
Extension: 314
You have now successfully activated the phone, and can make calls.
Answering a call on the 5304 phone
When an incoming call is received on a phone, several things happen: (1) the
phone rings, (2) a Line Appearance flashes, and (3) the LCD displays the phone
number of the caller and, if know, the name of the caller.
321: Robin Jones
You can answer an incoming call by using the handset or the speakerphone. See
“Using the 5304 handset” on page 76 and “Using the 5304 speakerphone” on
page 77.
You can pull back a call that has been answered by a twinned target phone by
pressing the corresponding Line Appearance key. See “Twinned calls on the
5304 phone” on page 94.
Using the 5304 handset
To answer your phone using the handset, follow these steps:
1. Lift the handset.
Alternatively, you may choose to use one of the following methods:
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•
Press the flashing Line Appearance key.
•
Pick up the handset.
Mitel IP Phone User Reference Guide Release 4.1
You have now answered the call. The LCD displays the caller's name (if known).
321: Robin Jones
NOTE: If you choose to ignore the incoming call and select a different line
appearance, the line appearance continues to flash, but the phone stops
ringing.
Using the 5304 speakerphone
To answer a call on the speakerphone, follow these steps:
1. Press the flashing Line Appearance key.
2. Note that there is no microphone on the 5304 set (only in the handset), so
you are effectively muted.
To end a call while using the speakerphone, lift then replace the handset.
Switch from speakerphone to handset on the 5304 phone
•
To switch from the speakerphone to the handset during a call, pick up
the handset.
•
To end the call while using the handset, replace the handset.
Answering a second call on the 5304 phone
A second incoming call causes three things to happen: (1) the phone rings once
(only if you are using the handset), (2) a line appearance flashes, and (3) the
LCD displays the number and name of the caller, if known.
))321: Robin Jones
To answer a second call, choose one of the following:
•
Press the flashing Line Appearance key. This puts the active call on hold
and answers the second call.
•
End the first call by replacing the handset. The phone will start ringing.
Pick up the handset again to answer the second call.
To switch between two active calls, press the flashing Line Appearance key.
This puts the active call on hold and activates the other call.
NOTE: If the display shows )) prior to the number calling, this indicates that it is a
second call.
Making a call on the 5304 phone
To make a call, follow these steps:
1. Lift the handset. This will select the next available Line Appearance.
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2. To make an internal call, dial the extension. To make an external call, dial the
prefix required for external dialing (usually 9) followed by the number you
want to call.
320
When you finish dialing the number the call is placed.
Calling: Robin Jones
If you place an internal call, your LCD displays the extension and name of
the connected party once the call is answered. If you place an external call,
the LCD screen displays the name of the connected party, or if the name is
unknown, the phone number.
320: Robin Jones
3. To end the call, replace the handset.
NOTE: To end the call before you have completed dialing, replace the handset.
Making a second call on the 5304 phone
To make a second call while on an active call, follow these steps:
1. Press any available Line Appearance key. This puts the active call on hold,
and provides dial tone for a second call.
2. To make an internal call, dial the extension. To make an external call, dial the
prefix required for external dialing (usually 9) followed by the number you
want to call
320
3. When you finish dialing the number the call is placed.
Calling: Robin Jones
4. If you place an internal call, the LCD displays the extension and name of the
connected party once the call is answered. If you place an external call, the
LCD screen displays the name of the connected party, or if the name is
unknown, just the phone number.
320: Robin Jones
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5. To switch between two active calls, press the flashing Line Appearance key.
This puts the active call on hold, and activates the other call.
Ending one call keeps the second call on hold. To reconnect to the second call,
press the flashing Line Appearance key.
Using features via the 5304 phone
This section explains the features available from your phone. Some of these
features must be pre-programmed in order to be available. To learn how to
program features to keys, see “Program memory keys” on page 104.
3-way call on the 5304 phone
Using 3-Way Call, you can set up a phone call among three separate parties.
You must have a Transfer/Conference memory key programmed to use this
feature. See “Program memory keys” on page 104.
To activate 3-Way Call, follow these steps:
1. While on an active call, press the Transfer/Conference key twice. This
places the first call on hold, and selects an available Line Appearance. The
LCD screen displays:
Conf with:
2. Enter the phone number of the third party. The system dials the number and
displays a "Calling" message along with the caller ID on the first line of the
LCD screen.
Calling: Lesley Gr
3. When the third party answers the call, the LCD shows that a connection is
established.
Lesley Greene
4. Press Transfer/Conference key again. The 3-Way Call is now activated.
The LCD screen displays:
3-Way Call
NOTE: Until the Transfer/Conference key is pressed again, the first party will
remain on hold and you can talk with the second party privately.
NOTE: By putting a 3-Way Call on hold, the other parties can continue talking.
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NOTE: If you want the option to leave the conference and leave the two party's
connected (when both parties are external), you must have the permission
Redirect Inbound Call to External Number enabled.
NOTE: Once the 3-Way Call is established, you can use the Transfer feature to
transfer both parties to another party.
Joining two calls on the 5304 phone
The 3-way call feature allows you to conference together two calls on your
phone's Line appearances. You must have a Transfer/Conference memory key
programmed to use this feature. See “Program memory keys” on page 104.
To activate a 3-way call in these circumstances, follow these steps:
1. While on an active call, press the Transfer/Conference key twice.
2. Select the Line Appearance of the person on hold that is to be connected.
3. Press the Transfer/Conference key again. The 3-Way Call is now activated.
Account codes on the 5304 phone
Account codes can be entered against incoming and outgoing calls to associate
those calls with a particular client or account. Account code entry is accepted
before a call is placed or during a call. You must have a memory key
programmed with the Account Code feature.
Account code entry on the 5304 phone
To enter an account code before you place a call, follow these steps:
1. Select the Account Code key. The LCD displays:
Account Code:
2. Enter the account number using the phone keypad. The LCD displays the
account code entered:.
Account Code: 1234
3. Press the # key to start your call. The next available line appearance is
selected, dialtone is heard and your phone LCD updates.
4. Proceed with making your call.
To enter an account code during a call, follow these steps:
1. Select the Account Code key. The LCD displays:
Account Code:
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2. Enter the account number using the phone keypad. You hear a tone as you
press the phone keys, but the person on the other end does not. The LCD
displays the account code entered:
Account Code: 1234
3. Press the # key when you have finished entering the account code.
NOTE: You can re-enter an account code for a call multiple times. The last
account code entered is the account code that will be assigned to the call.
NOTE: If you enter an account code with an invalid length, the phone LCD briefly
displays "Invalid Account Code". Contact your system administrator to
determine the valid account code length for your business.
NOTE: You cannot assign an account code to a call once it has been completed.
Account code speed entry on the 5304 phone
Account code entry is accepted before a call is placed or during a call. To use
this feature, it must be enabled for your business and you must have a memory
key programmed with Account Code and a pre-programmed account code. See
“Program memory keys” on page 104.
To enter a pre-programmed account code before you place a call, follow these
steps:
1. Select the Account Code key. The LCD briefly displays the account code
that has been pre-programmed:
Account Code: 45678
2. The next available line appearance is selected, dialtone is heard and your
phone LCD updates.
3. Proceed with making your call.
To enter a pre-programmed account code during a call, follow these steps:
1. Select the Account Code key. The LCD briefly displays the account code
that has been pre-programmed:
Account Code: 45678
NOTE: You can re-enter an account code for a call multiple times. The last
account code entered is the account code that will be assigned to the call.
NOTE: To cancel account code entry before the call is placed, replace the
handset. Account code speed entry during a call cannot be cancelled.
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NOTE: If the pre-programmed account code has an invalid length, the phone
LCD briefly displays "Invalid Account Code". Contact your system
administrator to determine the valid account code length for your business.
NOTE: You cannot assign an account code to a call once it has been completed.
Call lists on the 5304 phone
Call list on the 5304 phone
Call list keeps a list of the calls that you make and receive. The call list is
accessible from your phone. You can redial any calls that you made from the call
list. See “Redial on the 5304 phone” on page 83. You may be able to dial a
number from your incoming call list if it is supported by Broadview Networks.
To use the feature, you must first have one of your programmable memory keys
programmed as an Incoming Calls List key and another programmed as Redial
List/Dial. See “Program memory keys” on page 104.
To view the list of incoming calls received, follow these steps with your phone onhook:
1. Press the Incoming Calls List key on your phone. The most recent call that
you received is displayed:
1: 754-4536
2. Use arrow/scroll keys to navigate the list.
3. Press the Incoming Calls List key to exit from the call list.
To call a number from your incoming calls list:
1. Press the Incoming Calls List programmed key. The most recent call that
you received is displayed:
1: 754-4536
2. Use the arrow/scroll keys to navigate the list.
3. Press the Redial List/Dial key to make a call to the displayed number.
If you are on-hook, the next available Line Appearance is selected and the
speakerphone is activated. The system will attempt to dial the displayed number
by prefixing it with the appropriate digits for external dialing (usually "9" or "91"
depending on configuration). If the number can be dialed as such, you will hear
ringing once the call has been placed. If the number cannot be dialed as such,
the call will fail and you will have to dial the number manually remembering to
include the proper prefix digits.
NOTE: The position of the call in the call list is displayed in front of the phone
number.
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NOTE: * beside the position of the call means that the call was not answered.
NOTE: If the call was answered by a member of your call pickup group, then the
call will show as unanswered (with a *) on your phone and answered (without
a *) on the call pickup group member's phone that answered the call.
Redial on the 5304 phone
You must program a Redial List/Dial memory key to be able to use this feature.
See “Program memory keys” on page 104.
Using the Redial List/Dial key, you can view a list of calls that were made and
also redial a number in that list without using the keypad. The maximum amount
of numbers in your redial list is typically ten but is dependant on Broadview
Networks.
To use Redial, follow these steps:
1. Press the Redial List/Dial key.
The number that you most recently dialed is displayed.
*1: 9-605-223-7865
2. Use the arrow/scroll keys to navigate the list (if required).
3. Once the required number is displayed, press the Redial List/Dial key to
make the call. If you are on-hook, the next available Line Appearance is
selected and the speakerphone is activated. You will hear ringing once the
number has been dialed.
NOTE: * means that the call was not answered.
NOTE: The position of the call in the call list is displayed in front of the phone
number.
NOTE: Lift and replace the handset to exit from the call list.
Call pickup on the 5304 phone
Using the call pickup feature, you can answer incoming calls for other members
of your call pickup group.
To use this feature, you must be a member of a call pickup group and have a
memory key programmed as Pickup. See “Program memory keys“ on page
104.
When a call comes into any member of your call pickup group, their phone will
ring. To answer the call, follow these steps:
1. Lift the handset.
2. Press the Pickup key.
You can also join and leave your pickup group with a Join/Leave group key or via
the web interface. When you leave the group, this disables other group
members from picking up your calls; however, you can still pickup other
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members' calls. See “Join/Leave Group on the 5304 phone” on page 88 and
“Join/leave call groups” on page 116.
NOTE: You cannot pick up calls to a member of your call pickup group if the call
does not result in the member phone ringing. For example, if the called
member is either logged out or has no available Line Appearances, then you
cannot pick up the call.
Company speed dial on the 5304 phone
Using Company Speed Dial, you can call a number from the External Directory
by pressing a single memory key on your phone. To use this feature, you must
have a phone key programmed with Company Speed Dial. See “Program
memory keys” on page 104.
To make a call using the company speed dial, lift the handset and press the
Company Speed Dial key for the number you want to call.
Directory on the 5304 phone
Using the directory, you can view the internal directory on your phone's LCD
screen and make calls.
To view the directory, you must first have one of your programmable memory
keys programmed as a Directory key. To dial a number from the directory list,
you must have another programmable memory key programmed as a Redial
List/Dial key. See “Program memory keys” on page 104.
You can access the directory with the phone on-hook or off-hook. To use the
directory, follow these steps:
1. Press the Directory key.
Andrews Kim
2. Use one of the following options to locate the person that you would like to
call:
-
Press the number on the keypad for the appropriate first letter of the
person's last name. For example, press "5" twice for "K".
K: Kennedy Pat
-
Scroll down or up, using the Arrow keys, to find the name you want..
Knowles Erin
3. Once the correct name is displayed, press the Redial List/Dial key.
Forwarding the 5304 phone
Using the following features, you can forward your phone:
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•
“Forward your 5304 phone to auto attendant” on page 85
•
“Forward your 5304 phone to co-worker” on page 85
•
“Forward your 5304 phone to coverage” on page 85
•
“Forward your 5304 phone to number” on page 85
•
“Forward your 5304 phone to prompt” on page 86
Forward the 5304 phone to auto attendant
Using Forward to Auto Attendant, you can send all incoming calls to a selected
auto attendant. Press the Forward to AA key once to turn the feature on. Press
the key a second time to turn the feature off. The display will briefly show that
the forwarding has been turned on. Note that there is no permanent visual
indication to show that your phone is in a forwarded state.
To use this feature, you must have a key programmed with Forward to AA. See
“Program memory keys” on page 104.
NOTE: If you have this feature turned on when you log out of your phone all your
calls will be forwarded to the auto attendant.
Forward your 5304 phone to co-worker
Using Forward to Co-worker, you can send all incoming calls to a selected coworker. Press the Forward to Co-worker key once to turn the feature on. Press
the key a second time to turn the feature off. The display will briefly show that the
forwarding has been turned on. Note that there is no permanent visual indication
to show that your phone is in a forwarded state.
To use this feature, you must have a key programmed with Forward to Coworker. See “Program memory keys” on page 104.
NOTE: If you have this feature turned on when you log out of your phone all your
calls will be forwarded to your co-worker.
Forward your 5304 phone to coverage
Using Forward to Coverage, you can send all incoming calls to the option you
selected from My Call Coverage. Press the Forward to Coverage key once to
turn the feature on. Press the key a second time to turn the feature off. The
display will briefly show that the forwarding has been turned on. Note that there is
no permanent visual indication to show that your phone is in a forwarded state.
To use this feature, you must have a key programmed with Forward to Coverage.
See “Program memory keys” on page 104.
NOTE: If you have this feature turned on when you log out of your phone all your
calls will be forwarded to coverage.
Forward your 5304 phone to number
Using Forward to Number, you can send all incoming calls to a preset phone
number. Press the Forward to Number key once to turn the feature on. Press
the key a second time to turn the feature off. The display will briefly show that the
forwarding has been turned on. Note that there is no permanent visual indication
to show that your phone is in a forwarded state.
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To use this feature, you must have a key programmed with Forward to Number.
See “Program memory keys” on page 104.
NOTE: If you forward your phone to an external phone number, you must have
permission to make that external call and Redirect Inbound Call to External
Number permission. See “Permissions” on page 102 for instructions on how
to view your call permissions.
NOTE: If you have this feature turned on when you log out of your phone all your
calls will be forwarded to the number defined.
Forward your 5304 phone to prompt
Using Forward to prompt, you can send all incoming calls to a phone number that
you have entered via your phone. The display will briefly show that the
forwarding has been turned on. Note that there is no permanent visual indication
to show that your phone is in a forwarded state.
To forward to prompt, follow the steps:
1. Press the Forward to Prompt key on your phone. The system will ask you
to enter a phone number.
2. Enter the phone number on the phone keypad.
3. Press the # key on the keypad.
To change the phone number for the forward to prompt, repeat the above three
steps.
To turn forward to prompt off, follow these steps:
1. Press the Forward to Prompt key.
2. Press the # key on the keypad.
NOTE: To use this feature, you must have a key programmed with Forward to
Prompt.
NOTE: The system stores internal extensions; therefore, you do not need to
press the # key for extensions.
NOTE: If you forward a phone to an external phone number, you must have
permission to make that external call and Redirect Inbound Call to External
Number permission. See “Permissions” on page 102 for instructions on how
to view your call permissions.
NOTE: If you have this feature turned on when you log out of your phone, all
your calls will be forwarded to the number you entered.
Handsfree answerback on the 5304 phone
Using Handsfree answerback, you can have intercom calls automatically
answered on your phone. See “Intercom to co-worker on the 5304 phone” on
page 87. Since there is no handsfree microphone in the phone, you must lift the
handset to be able to speak to the caller.
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Press the Handsfree answerback key to turn the feature on. Press the key a
second time to turn the feature off. The display will briefly show that the
Handsfree answerback feature has been turned on or off. Note that there is no
permanent visual indication to show that the Handsfree answerback feature is
turned on.
To be able to activate and deactivate this feature with a key, you must have a
key programmed with Handsfree answerback. See “Program memory keys” on
page 104.
You can also enable the feature without a key by checking the box for Handsfree
Answerback on your Personal Details page (see “Change user details” on page
101).
Hold on the 5304 phone
Using Hold, you can put an active call on hold, and make other calls. The LED of
the Line Appearance key flashes to indicate the call is on hold.
To place a call on hold, follow these steps:
1. While on an active call, press another Line Appearance key.
2. The indicator light next to the originally active Line Appearance flashes
slowly.
3. To remove the call from hold, press the original Line Appearance key.
Intercom calls on the 5304 phone
Intercom to co-worker on the 5304 phone
Using Intercom to Co-worker, you can make a page to a selected co-worker that
is broadcast through the speaker on your co-worker's phone. Pick up the
handset or select a Line Appearance key, then press the Intercom to Coworker key to start the page to your co-worker. If you press the Intercom to Coworker key with no line active, the next available Line Appearance key will
automatically be selected. Note that if your phone is active on a call or in a
ringing state, you must select an available Line Appearance key before pressing
the Intercom to Co-worker key.
In all cases, you must lift the handset to be able to speak to your co-worker.
If your co-worker has the Handsfree Answerback feature configured and
activated, then you will also be able to hear your co-worker speak. (See
“Handsfree answerback on the 5304 phone” on page 86)
To use this feature, you must have a key programmed with Intercom to Coworker. See “Program memory keys” on page 104.
Intercom to prompt on the 5304 phone
Using Intercom to Prompt, you can make a page to any co-worker whose number
you enter on the phone.
To make a call with Intercom to prompt, follow these steps:
1. Lift the handset.
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2. Press the Intercom to Prompt key on your phone. The system will ask you
to enter a phone number.
If your phone is already active on a call or ringing, you need to press an
available Line Appearance key or put the current call on hold before you can
use the Intercom to Prompt feature.
3. Enter the phone number of your co-worker on the phone keypad.
You will then be connected to your co-worker and you can speak through their
speaker. If your co-worker has the Handsfree Answerback feature configured
and activated, then you will also be able to hear your co-worker speak. (See
“Handsfree answerback on the 5304 phone” on page 86).
To use this feature, you must have a key programmed with Intercom to Prompt.
See “Program memory keys” on page 104.
Join/Leave group on the 5304 phone
Using the Join/Leave group feature, you can join or leave a Broadcast, Call
Pickup, Hunt, or Rollover call group of which you are a member, using your
phone. For Broadcast, Hunt and Rollover groups, only the phones of members
who are joined in the group will ring when the call group is called. For Call
Pickup groups, other phones in the group will be notified only if the phone being
called is joined in the group. See Call groups on page 116.
Press the Join/Leave Group key once to turn the feature on. Press the key a
second time to turn the feature off. The display will briefly show whether you
successfully joined or left the group. Note that there is no permanent visual
indication to show that your phone is in a group.
To use this feature, you must have a key programmed with Join/Leave Group.
See “Program memory keys” on page 104.
Line Appearance key on the 5304 phone
Line Appearance keys are required in order to receive incoming calls and to
make outgoing calls. The LED on the programmed key indicates the status of the
Line Appearance.
•
Key is unlit - the Line Appearance is available for an incoming or
outgoing call.
•
Key is flashing with a ring tone - an incoming call is available to be
answered.
•
Key is flashing without a ring tone - a call is on hold.
•
Key is solid - a call is active or a twinned call is active on the twinned
target phone.
When you have multiple Line Appearance keys, they are ordered from bottom to
top. An incoming call will appear on the first available Line Appearance key.
Your phone will normally have two pre-programmed Line Appearances. To be
able to handle more simultaneous calls, you must program additional keys with
Line Appearance. See “Program memory keys” on page 104.
Only the first two (bottom two) programmable memory keys on the 5304 phone
have LEDs. You can still program other programmable memory keys as Line
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Appearances; however, any additional Line Appearance keys will have no visual
indication of its state.
Monitor Groups on the 5304 phone
Using the Monitor Groups feature, your calls can be monitored and answered by
other users or you can have your phone monitored for activity. To enable the
Monitor feature, contact your administrator and provide a list of users that you
would like to have monitor your calls or phone. The administrator will create a
Monitor group in your name with the people in your list as members of the group.
There is no other action that needs to be taken on your part.
If you requested to have your calls monitored, calls to one or more of your Line
Appearances will automatically ring on your Monitor group member phones
provided that they have configured the appropriate number of Monitor Call or
Monitor Call Silent keys on their phone. See “Monitor Call on the 5304 phone”
on page 89.
When a member of your Monitor group has answered one of your calls, the Line
Appearance on your phone will still indicate the state of the call.
•
A flashing key without a ring tone indicates that the call is on hold.
•
A lit key indicates that the Line Appearance is in use.
If you requested to have your phone monitored, when your phone is in use the
group members phones will show a lit LED against the Monitor Phone key they
have configured on their phone.
NOTE: By putting a call on hold, either the primary group member or other
phones in the group can pick up the call.
NOTE: Your call coverage still applies when you are in a monitor group.
NOTE: A Monitor Phone key also acts a speed dial to the monitored extension.
NOTE: Monitor Groups is only applicable to users who are using Mitel IP phones.
Monitor Call on the 5304 phone
Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up
calls occurring on another user's phone. To use this feature,
•
You must be a member of a Monitor group. A Monitor group defines the
user that is being monitored (primary group member) and which users
can monitor calls for the primary group member (secondary group
members). Only the administrator can add a Monitor group or change the
members of an existing Monitor group.
•
You must have the same number of phone keys programmed with
Monitor Call or Monitor Call Silent as the number of simultaneous calls
that you want to monitor on the primary group member's phone. The
maximum number of simultaneous calls that you can monitor for one
Monitor Primary equals the number of Line Appearances that the Monitor
Primary has programmed on their phone.
For example, if you have one Monitor Call/Monitor Call Silent key programmed
for a Monitor Primary, you will only be able to monitor one incoming or outgoing
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call at a time. If you have two Monitor Call/Monitor Call Silent keys
programmed for a Monitor Primary, you will be able to monitor two incoming or
outgoing calls at a time and so on. There is no direct correspondence between a
Monitor Call/Monitor Call Silent key and a Line Appearance key on the Monitor
Primary's phone. The Line Appearance that the first call occurs on (not
necessarily the first Line Appearance) will be monitored by the first Monitor
Call/Monitor Call Silent key, the Line Appearance that the second call occurs
on (not necessarily the second line appearance) will be monitored by the second
Monitor Call/Monitor Call Silent key and so on. See “Program memory keys”
on page 104.
Because the programmable memory keys on the 5304 phone do not have LEDs,
only the Monitor Call key is appropriate and it is only useful for answering calls.
When a call comes into the Primary member of the Monitor group, your phone
will ring but your Line Appearance keys will not flash.
To pick up a call occurring on the primary group member's phone, follow these
steps:
1. Lift the handset.
2. Press the Monitor Call key.
or
1. Press the Monitor Call key to answer the call in speaker mode. (Note that
since there is no microphone, the call will be effectively muted until you pick
up the handset.)
NOTE: By putting a call on hold, either the primary group member or other
Monitor phones can pick up the call.
Monitor Phone on the 5304 phone
Using the Monitor Phone feature, your phone can be monitored by other users.
To enable the Monitor Phone feature, contact your administrator and provide a
list of users that you would like to have monitor your phone. The administrator
will create a Monitor group in your name with the people in your list as members
of the group. There is no other action that needs to be taken on your part. When
you are using your phone members of your call group will be able to see that the
phone is in use provided that they have programmed a memory key to view
activity on your phone.
When you use your phone a member of your Monitor group will see the LED of
the memory key that they have programmed to monitor your phone light up.
Although the Monitor Phone key can be programmed on a 5304 phone, the
monitoring capability does not apply because the programmable memory keys do
not have LEDs. However, the ability to use the Monitor Phone key as a speed
dial key will work without the LED.
Mute on the 5304 phone
Since the 5304 phone does not have a handsfree microphone, the phone is
effectively muted (no sound is transmitted to the other party) whenever the
handset is on-hook. This does not prevent incoming sound from being heard.
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One touch speed dial on the 5304 phone
Using One Touch Speed Dial, you can make a call to a pre-programmed number.
To use this feature, a programmable key must be programmed as a One Touch
Speed Dial. See “Program memory keys” on page 104.
To use One Touch Speed Dial, choose one of the following:
•
Lift the handset and press the One Touch Speed Dial key.
•
Press an available Line Appearance key, to activate the speakerphone,
and then press the One Touch Speed Dial key. Note that the call is
effectively muted until you pick up the handset.
•
Press the One Touch Speed Dial key. This will select an available Line
Appearance and activate the speakerphone. Note that the call is
effectively muted until you pick up the handset.
Page on the 5304 phone
Using Page, you can send a page to all of the phones at your site. The page is
broadcast through the speaker of each available phone. To use this feature, you
must have a memory key programmed as a Page key. See “Program memory
keys” on page 104.
To page all of the phones at your site, follow these steps:
1. Lift the handset
2. Select a memory key programmed with the Page feature.
3. Your phone LCD screen displays "Calling: Site Page" while the system
identifies the available phones at your site.
Calling: Site Page
When the system is ready for you to begin your page, you will hear an alert
tone and the phone LCD screen displays the number of phones being
paged..
Paging: 7 of 10
4. Speak into the handset.
To end the page, replace the handset.
NOTE: A page will not be broadcast on phones that are busy.
NOTE: If you select Page while there is already a page in progress, the system
will wait until the page in progress is completed before your page is started.
Your phone will display "Calling: Site Page" and you will hear ringing while
you are waiting.
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Park and retrieve on the 5304 phone
Using Park and Retrieve, you can put a call on hold at a park location so that it
can be retrieved from any other phone at your business. To use this feature, a
memory key must be programmed as a Park/Retrieve key. See “Program
memory keys” on page 104.
To put a call on hold at a park location, follow these steps:
1. While on an active call, select a memory key programmed with the
Park/Retrieve feature. The system places the call on hold at a park location.
The park location is displayed on your phone LCD screen.
Parked at: 4
You are no longer connected with the caller and your phone returns to the
idle state.
To retrieve a parked call, follow these steps:
1. From an idle phone, lift the handset. This will select the next available Line
Appearance. Select a memory key programmed with the Park/Retrieve
feature. The phone LCD screen displays:
Park Location:
2. Enter the required park location using the phone keypad.
The system connects you with the caller who was on hold at the park
location. The LCD screen now displays the caller's name (if known) or
number.
Robin Jones
NOTE: To cancel the retrieval of the parked call, replace the handset.
NOTE: If you enter a park location where there is no caller on hold, the phone
LCD will briefly display "No Parked Call".
NOTE: There are nine park locations available (1 through 9). If all park locations
are in use when you try to park a call, the phone LCD will briefly display
"Park Locations Full" and the call will be placed on hold.
NOTE: If the call is left parked for 30 seconds, the phone of the person who
parked the call will beep and the phone's LCD will briefly display "Call parked
at: " with the park location number to remind you that the call that you
parked has not been retrieved.
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Speaker on the 5304 phone
To use the speaker on your phone, select a Line Appearance key while the
handset is on-hook. Note that since there is no handsfree microphone, this
effectively mutes the call.
Transfer call on the 5304 phone
You must program a Transfer/Conference memory key to be able to use this
feature. See “Program memory keys” on page 104.
Using Transfer, you can transfer a call from one phone to another. To transfer a
call, follow these steps:
1. While on an active call, press the Transfer/Conference key. The system
places the call on hold, and the LCD screen displays:
Transfer To:
2. Enter the extension or phone number of the person to whom you wish to
transfer, or press a One-Touch Speed Dial button.
Transfer To: 415
3. Press the Transfer/Conference key once you hear ringing. The LCD screen
displays the message "Transfer Complete" for approximately five seconds
before returning to an idle state.
NOTE: Instead of pressing the Transfer/Conference key immediately, you can
wait until the destination answers and then press the key.
If you enter an invalid extension during a transfer, the LCD screen displays
"Invalid Extension". To reconnect with the caller, follow these steps:
1. Press the flashing Line Appearance key.
2. Try to transfer the call again.
Transfer to voice mail from the 5304 phone
You must program a Transfer/Conference memory key to be able to use this
feature. See “Program memory keys” on page 104.
If your administrator has configured an auto attendant for voice mail deposit, you
can transfer a caller directly to a co-worker's voice mail box.
To transfer a call to voice mail, follow these steps:
1. While on an active call, press the Transfer/Conference key. The system
places the call on hold, and the LCD screen displays:
Transfer To:
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2. Enter the extension of the auto attendant that your administrator has created
for voice mail deposit.
Transfer To: 701
3. Select the auto attendant voice mail deposit option and enter the extension of
the co-worker to whom you are transferring.
4. Press the Transfer/Conference key to complete the transfer. The LCD
displays the message "Transfer Complete" for approximately five seconds
before returning to an idle state.
Twinned Calls on the 5304 phone
If you have configured your phone to be twinned to another external phone (the
twinning target), then incoming calls will simultaneously ring the other phone as
well. See “Twinning” on page 115 for details on how to configure the twinning
option for your phone.
If you answer the call on your desk phone, the twinning target phone will stop
ringing.
If you answer the call on your twinning target phone, the Line Appearance key on
your desk phone will remain lit. To pull back the call to your desk phone, simply
press the corresponding Line Appearance key. The call will be disconnected
from the twinning target phone and you will be connected on your desk phone.
Note that if neither your desk phone nor the twinning target phone answers an
incoming call, your call coverage setting will determine what happens to the call
(See “Call Coverage” on page 115.). If the other phone has a voice message
service associated with it, then your twinning target phone's voice message
service may answer the call first. If you want to avoid this situation, then you
should ensure that your call coverage is configured to answer calls before the
twinning target phone's voice message service.
To toggle twinning on or off, you can use the web interface (see “Twinning” on
page 115) or you can configure a memory key as Twinning On/Off (see
“Program memory keys“ on page 104).
Once you have a Twinning On/Off key configured, press the key once to turn
the feature on. Press the key a second time to turn the feature off. The display
will briefly show whether your twinning has been turned on or off. Note that there
is no permanent visual indication to show that your twinning is on.
Voice mail on the 5304 phone
You must have a Voice Mail memory key programmed to use this feature. See
“Program memory keys” on page 104.
To access your voice mail box for message retrieval or mail box administration
such as changing your voice mail greeting or password, press the Voice Mail
key and follow the audio instructions.
If your administrator has created an auto attendant with a voice mail retrieval
option and associated it to an external number, you can access your mail box
from any phone by dialing the external number and then selecting the voice mail
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retrieval option. You are prompted for your extension, then connected to your
voice mail box.
Using the web interface, you can control many of the settings for your voice
mailbox. See “Voice Mail” on page 118.
Volume control on the 5304 phone
Use volume control to change ring volume, handset volume, and speaker
volume.
NOTE: The ring, handset, and speaker volumes return to their default settings if
the phone loses power.
Change ring volume on the 5304 phone
To change the ring volume on your phone, follow these steps:
1. From another phone, make a call to your extension.
2. While it is ringing, repeatedly press the scroll/arrow keys until the ring volume
is at the level you want.
Change handset volume on the 5304 phone
To change the volume of the sound you hear through the handset, follow these
steps:
1. Lift the handset. You will hear dial tone.
2. Repeatedly press the scroll/arrow keys until the volume is at the level you
want.
3. Replace the handset.
Change speaker volume on the 5304 phone
To change the volume of the sound you hear through the speaker, follow these
steps:
1. With the handset on-hook, press an idle Line Appearance key. You will hear
dial tone.
2. Repeatedly press the scroll/arrow keys until the volume is at the level you
want.
Using a headset
The Mitel 5212, 5224, 5312, 5324, 5330, and 5340 IP phones support the use of
specially designed headsets made by Plantronics. The following headset types
are available:
•
Monaural over-the ear
•
Binaural over-the head with voice tube
•
Binaural over the head with noise canceling microphone
Some headsets are all supplied with a control switch that can be used to mute
the microphone.
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Connect and configure the headset
To connect the headset to the Mitel 5340, 5224/5324 or 5212/5312 IP phone,
follow these steps:
1. Plug the headset into the headset jack on the back of the set.
2. Remove the handset from the cradle. You can hook it over the top of the set
cradle.
3. If using a Mitel 5340 or 5224/5324 IP phone, press the DIR softkey, then the
QUIT softkey to take the phone to an on-hook (or idle) state.
If using a Mitel 5212/5312 IP phone, press the
key, then press the
key to take the phone to an onhook (or idle) state.
Answer a Call with the headset
To answer a call while using the headset, press the Line Appearance key or the
ANSWER softkey.
End a Call with the headset
To end a call while using the headset on the Mitel 5224/5324 or 5340 IP phone,
press the END softkey
To end a call while using the headset on the Mitel 5212/5312 IP phone, press the
key.
Mute the headset
To mute the microphone, press and hold the control switch if it has one.
Make a call with the headset
To make a call while using the headset, press a Line Appearance key and dial
the number. line. You can also use dial, directory dial, and speed dial features.
See the section for making a call for your phone model in this guide.
Switch to the handset
To divert the operation back to the handset, the user can either
•
Disconnect the headset from the phones jack or
•
Use an external headset adapter box which has a dedicated
headset/handset switch.
Using a Programmable Key Module
A Programmable Key Module (PKM) provides additional memory keys to those
provided on your phone. The system supports the Mitel 5412 PKM which
provides an extra 12 additional memory keys and the Mitel 5448 PKM which
provides an additional 48 memory keys. If required you can have up to two 5448
PKM units on one phone.
The PKMs can be attached to Mitel 5224 or 5324 IP phones.
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To attach the PKM, follow the instructions that are provided in the box.
To program the memory keys on the PKM, see the section “Program memory
keys on PKM” on page 104.
Compatible peripherals matrix
The following table summarizes which peripheral devices are supported for each
of the listed phone models in the left hand column.
Mitel IP
Phone
model
5224
5304
5324
5340
PKM
5412
PKM
5448
Headset
Line
Interface
Module
Yes
Yes
Yes
Yes
No
No
No
No
Yes
Yes
Yes
Yes
No
No
Yes
No
Personalizing phone usage via the web
Using Internet Explorer 6 or later or Mozilla Firefox 1.5.0.4 or later, individual
phone users can personalize their phone systems using the web administration
interface. With the exception of the Login page, all of the web pages share the
same layout. On each web page, you will see a header, footer, a left pane, and a
right pane. The left pane shows the choices for navigating the pages. The right
pane shows the details.
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Figure 7: “User Home page” on page 97 illustrates the user
window:
Figure 7: User Home page
You should always use the appropriate left hand menu link or button or link on
your screen to navigate through the web interface. You should never use the
"Back" button on your browser since the information and actions from a previous
page may no longer be valid.
Web login
To log in to the web administration interface, you need four things: (1) your
extension, (2) your PIN, (3) the Login URL, and (4) a web browser (Internet
Explorer 6.0 or later or Firefox 1.5.0.4 or later) which connects to the Internet.
These are all available from your administrator.
To log in to the web administration interface, follow these steps:
1. Type the Login URL in a web browser.
2. Type your User ID (your extension) in the Login screen. Check the
Remember my User ID check box to avoid entering this information each
time you log in. To disable this option, deselect the Remember my User ID
check box.
3. Type your PIN.
4. Select the Login button.
NOTE: If you are logged into the application and attempt to log in again, the
application logs you out of the first session and logs you in to a new session.
The system displays the message, "System has detected older open session
for this user”, which has been invalidated upon current login.
You will be logged out of the web if your computer is idle for 30 minutes or
more.
To stop the security alert at log in
A Security Alert may appear when you log in if the security certificate that is
being used has not been identified as a trusted source on your computer. If you
trust the source and do not want to see the Security Alert each time you log in,
follow these steps:
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1. Select the View Certificate button on the Security Alert window.
2. Select the Install Certificate button on the Certificate window.
3. Follow the install certificate prompts.
4. Select the OK button on the Certificate window.
5. Select the Yes button on the Security Alert window.
Forgotten PIN
If you forget your PIN, a new one can be sent to you by email.
To request a new PIN, follow these steps on the login page:
1. Type your User ID.
2. Select Forgot Your PIN?
A new PIN will be sent to the email address specified on your My Personal
Details page. If you do not receive an email with your PIN, contact your
administrator.
NOTE: You will not receive a new PIN by email if you have not entered a valid
email address on your Personal Details page or if your company has not
been configured for email PIN notification. Contact your system administrator
to request a new PIN.
Change PIN
Your PIN is used for logging into your phone as well as logging into the web
interface. To change your PIN, follow these steps:
1. Select My Personal Details in the Navigation pane.
2. Select the Save and Change PIN button at the bottom of the page. A
Change PIN pop-up window will be displayed.
3. Type your old PIN.
4. Type a new PIN.
5. Type the new PIN again.
6. Select the Save button.
You will be returned to the My Personal Details page appears with the
message “Successfully Saved” confirming that your PIN has been changed.
The Change PIN window refreshes, clearing all fields, and displaying an error
message in the following cases:
•
You enter an invalid old PIN. The error message will read, “Invalid old
PIN.”
•
You enter a new PIN that does not meet the criteria. The error message
will read, “New PIN is not valid according to the specified rules.”
•
The new PIN you re-typed does not match the new PIN. The error
message will read, “Please correctly re-type your PIN.”
NOTE: A PIN must consist of between four to ten digits. A PIN is numeric and
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must not contain spaces, letters, or special characters. Your new PIN cannot
be the same as your old PIN.
NOTE: This PIN is not the same as the PIN used for voice mail. See “Reset
voice mail PIN” on page 121 for details on how to change your voice mail
PIN.
Web logout
To log out of the Web, follow these steps:
1. Select Logout in a Global Navigation menu bar from any screen in the
application.
2. The Logout page will be displayed, with the message, “You are now
successfully logged out of application name.” A link to the Login page is
provided.
NOTE: Closing all browser windows automatically logs you out of the Web. You
will be logged out of the Web if your computer is idle for 30 minutes or more.
Quick set-up
To quickly set up your phone service, follow the steps provided below:
To record your name for the Auto Attendant Name prompt, follow these steps:
1. Log in to the web interface (see “Web login” on page 98).
2. Select the My Personal Details option in the navigation pane.
3. Select the Record button on the Personal Details page.
A Record Prompt pop-up window is displayed. Confirm that the extension
displayed matches that of the phone you will be using. If the extension does
not match, type the appropriate extension.
4. Select the Call button.
5. When your phone rings, lift your handset to answer.
6. Listen to a brief set of audio instructions, "Please record your message after
the tone. When you are finished, press "#" for more options."
7. When you hear the tone, say your name into the handset to record your
name announcement.
8. Press the # key when you are finished.
9. Choose from the following options:
•
To replay greeting press 1.
•
To save greeting press 2.
•
To re-record greeting press 3.
•
To exit without saving press *.
10. Press 2 to save the name announcement.
11. Replace the handset.
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12. Select the Close button on the pop-up window.
To set-up Call Coverage, follow these steps:
1. Select My Call Coverage in the navigation pane.
2. Select one of the following options: My Voice Mail, My Auto Attendant, My
Co-worker, or Another Phone Number.
3. If you selected My Auto Attendant, choose an auto attendant from the dropdown list. If you selected My Co-Worker, choose a co-worker from the dropdown list. If you selected Another Phone Number, enter a phone number
for call coverage.
4. Choose the number of rings.
5. Select the Save button to save the information.
NOTE: External numbers entered as Another Phone Number for Call Coverage
must include the appropriate prefix for external dialing. This prefix is usually
the number "9". Contact the system administrator for assistance.
Change user details
All user details, except extensions and permissions, can be changed.
To change your personal user details, follow these steps:
1. Select My Personal Details in the Navigation pane. The Personal Details
page is displayed with your personal details in the My Information section.
2. Make the changes of your choice in the following fields: First Name, Last
Name, Email, Home Phone, Mobile Phone. You cannot make changes to the
Extension field.
3. Select the Save button to save the information.
Record your name for the Auto Attendant
Callers hear your recorded name announcement as confirmation when they use
the auto attendant name directory to contact you.
NOTE: The recorded announcement is for the auto attendant. It is not your voice
mail greeting.
To record, or re-record your name announcement, follow these steps:
1. Log in to the web administration interface.
2. Select Personal Details in the left menu.
3. Select the Record button in the Automated Attendant Prompt section.
A Record Prompt pop-up window is displayed.
4. Confirm that the extension displayed matches the phone you want to use. If
the extension is not the same, enter an alternate extension.
5. Select the Call button.
6. When your phone rings, lift the handset to answer.
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7. Listen to a brief set of audio instructions: “Please record your message after
the tone. When you are finished, press # for more options”.
8. When you hear the tone, record your name into the handset.
9. When you are finished, press the # key.
The system plays the following set of options:
•
To listen to the recording, press 1.
•
To save the recording, press 2.
•
To re-record, press 3.
•
To exit without saving changes, press *.
10. Press 2 to save the name announcement.
11. Replace the handset.
12. Select the Close button on the pop-up window.
Permissions
Permissions control what types of calls you can make at different times.
To view your permissions, follow these steps:
1. Select My Personal Details in the navigation pane.
2. The Personal Details page will be displayed. Your permissions can be found
in the My Permissions section of the page.
3. Permission types are displayed in a table on the vertical axis, and Business
Hours on the horizontal.
NOTE: Only the system administrator can change permissions and business
hours.
Permission types
The permission types are shown in Table 1:
Table 1: Permission types
Call Type
Definition
Emergency (911)
Calls to the number used to report an emergency. In North
America, this number is 911. This permission is active for all
users at all times.
Internal
Calls to another extension within the same business.
International
International calls to which long-distance charges apply.
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Local (external)
Calls within the local calling area of your business. No longdistance charges apply.
Long Distance
Calls outside the local calling area of your business and
outside of your region. Long-distance charges apply.
Operator Assisted
Calls in which the operator is involved, typically resulting in
long-distance charges.
Regional
Calls outside the local calling area of your business and within
your region. Long-distance charges apply.
Toll Free (1-800)
Long-distance calls to which no charges apply. Typically, these
numbers begin with 1-800.
Toll Premium
Calls to a toll number to which charges apply. Typically, these
numbers begin with 1-900.
Other
Redirect inbound call to
external number
Allow call coverage, three-way calls, transfer or forward of
external calls to an external phone number. Prerequisite:
permission to make the external call itself.
Select Long Distance Provider
Include a long-distance provider code as part of the dialed
digits for a long distance call. Prerequisite: permission for Long
Distance and/or International calls.
Select Regional Provider
Include a long-distance provider code as part of the dialed
digits for a long-distance call within your region. Prerequisite:
permission for Regional calls.
Configure phone
To view your phone’s current configuration, select My Phone in the Navigation
pane.
The following options are provided to make configuring your phone easier:
•
Program memory keys to quickly activate features from the phone. See
“Program memory keys” on page 104.
•
Select a key mapping profile to configure keys. See “Select key mapping
profile” on page 114.
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•
Print phone labels for all the programmed phone keys. See “Print phone
labels” on page 114.
Program memory keys
Any features that you that you assign to the memory keys will remain associated
with your extension regardless of which phone model you log into. This means
that if you program memory keys on the web interface when selecting a model
with a large number of programmable memory keys (such as the Mitel 5224 IP
phone), and then log in to a model that has fewer programmable memory keys
(such as the Mitel 5212 IP Phone), then some of the keys (the left hand column)
will not be visible to you (although any of the programmed memory keys could be
active).
To program features to memory keys, follow these steps:
1. Select My Phone in the left menu.
The My Phone page appears.
2. Select the phone model from the Phone Model drop-down list. The phone
model that you are currently logged into will have an * beside the name.
Supported phone models include: Mitel 5224 IP Phone, Mitel 5304 IP Phone,
IP Phone, Mitel 5324 IP Phone and Mitel 5340 IP phone.
3. For Mitel 5340 phones, select the appropriate Page number.
4. Select the memory key that you want to program by selecting the appropriate
button icon.
The Program Memory Key Details page appears.
5. Complete the following fields (See “Programmable memory key features” on
page 105 for a description of each of the features):
•
Feature: Select the feature to be programmed.
•
Label: (Optional) Type in a description. If no description is typed the
system default will be applied.
•
Details: Select from a drop-down list or type in the required number
without any spaces or characters. Not all features require this field.
•
Status: (Only appears with the Forward features). Select Active or
Inactive. You will be able to activate or deactivate the feature by pressing
this memory key on the phone once it is programmed.
6. Select the Save button to save the information.
7. Select the Close Window button to close the window.
Your phone key profile is updated.
8. Repeat steps 3-7 for each memory key to be programmed.
NOTE: To cancel your changes, select the Close Window button instead of the
Save button in step 6.
Program memory keys on PKM
To program the memory keys on a Programmable Key Module (PKM), follow
these steps:
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1. Select My Phone in the left menu.
The My Phone page appears.
2. Select the PKM module from the Phone Model drop-down list.
Your options are: Mitel 5412 PKM, Mitel 5448 PKM-1, or Mitel 5448 PKM-2.
Only choose the Mitel 5448 PKM -2 if this is the second PKM unit to be
attached to the phone. You should not combine a 5412 PKM with a 5448
PKM as this is not a supported configuration.
3. If you are programming a Mitel 5448 PKM, select the section of keys that you
want to program. The choice is Left Bank or Right Bank.
4. Select the memory key that you want to program by moving the mouse over
the button and left-click.
The Program Memory Key Details page appears.
5. Complete the following fields:
•
Feature: Select the feature to be programmed. You cannot program a
Line Appearance on a PKM.
•
Label: (Optional) Type in a description. If no description is typed the
system default will be applied.
•
Details: Select from a drop-down list or type in the required number
without any spaces or characters. Not all features require this field.
•
Status: Only appears with certain features. Select Active or Inactive. You
will be able to activate or deactivate the feature by pressing this memory
key on the phone once it is programmed.
6. Select the Save button to save the information or select the Close Window
button to cancel your changes.
7. Select the Close Window button to close the window.
Your phone key profile is updated.
8. Repeat steps 3-7 for each memory key to be programmed.
NOTE: To cancel your changes, select the Close Window button instead of the
Save button in step 6.
NOTE: The LEDs on the PKM are the same as on the phone except that they are
always red.
Programmable memory key features
Table 2 shows the features available to program on a memory key by a user and
a description of the fields required. Only the memory keys on your phone can be
custom configured. Options that require an LED memory key are labeled LED.
Table 2: Programmable memory key options
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Feature
Description
Default
Label
Details
Status
Default
Assign the default option if you have
customized a preset key configuration
and want to return a previously
customized key back to its default value.
Unassigned
N/A
N/A
Account
Code
Assign the Account Code option to a
memory key to associate an account
code to a call before or during the call.
Account
Code
1. Leave the details
box blank if you
want to be
prompted for an
account code
after selecting the
Account Code
key.
N/A
Note: The Account Code option is not
displayed if the Account Codes feature is
not enabled for your business.
2. Type an account
code if you want
the Account Code
key to behave
like an Account
Code Speed Dial
key. In this case
when you select
the Account Code
key, the account
code that you
entered is
automatically
assigned to the
call.
Company
Speed
Dial
Assign the Company Speed Dial option
to a memory key to dial one of the phone
numbers in your External Directory by
pressing the memory key.
Select one of the
names from this list to
enable the Company
Speed Dial option.
N/A
N/A
N/A
Note: The Company Speed Dial option
is displayed if the administrator has
configured the system with speed dials.
Directory
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Assign the Directory option to a memory
key to access the internal directory. This
is only appropriate for Mitel 5304 IP
phones.
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Mitel IP Phone User Reference Guide Release 4.1
Feature
Description
Default
Label
Details
Status
Forward
to AA
(LED)
Assign the Forward to AA (Auto
Attendant) option to a memory key to
forward all incoming calls to the Auto
Attendant. To turn the Forward to AA
feature on and off, select the associated
memory key. When the memory key LED
is lit, the feature is enabled.
Forward to
(AA number)
Select one of the Auto
Attendants from this list
to enable the Forward
to AA option.
Select
Active
or
Inactive
Note: This option is displayed when the
administrator has configured the system
with auto attendants.
Forward
to Coworker
(LED)
Assign the Forward to Co-worker option
to a memory key to forward all incoming
calls to a co-worker. To turn the Forward
to Co-worker feature on and off, select
the associated memory key. When the
memory key LED is lit, the feature is
enabled.
Forward to
***(Extensio
n number)
Select a user from this
list to enable the
Forward to Co-worker
option.
Select
Active
or
Inactive
Forward
to
Coverage
(LED)
Assign the Forward to Coverage option
to a memory key to forward all incoming
calls directly to the call coverage you
have set up. To turn the Forward to
Coverage feature on and off, select the
associated memory key. When the
memory key LED is lit, the feature is
enabled.
Forward to
Coverage
None
Select
Active
or
Inactive
Forward
to
Number
(LED)
Assign the Forward to Number option to
a memory key to forward all incoming
calls to a user defined phone number. To
turn the Forward to Number feature on
and off, select the associated memory
key. When the memory key LED is lit, the
feature is enabled.
Forward to
*****(number
entered in
details field)
Type the phone
number that you want
to have your calls
forwarded to into the
text box to enable the
Forward to Number
option.
Select
Active
or
Inactive
Note: If you forward
your phone to an
external phone
number, you must
have permission to
make that external call
and Redirect Inbound
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Feature
Description
Default
Label
Details
Status
Call to External
Number permission.
Forward
to Prompt
(LED)
Handsfree
Answerba
ck (LED)
Assign the Forward to Prompt option to a
memory key to forward all incoming calls
to a user defined phone number. To turn
the Forward to Prompt feature on, select
the associated memory key and, using
the phone keypad, type in the number to
which you would like to have your calls
forwarded. When the memory key LED is
lit, the feature is enabled. To turn the
Forward to Prompt feature off, select the
associated memory key and then the
FWDOFF softkey or the # key on the
telephone keypad.
Forward to
*****(number
entered in
details field)
Assign the Handsfree Answerback option
to a memory key so that your phone can
automatically answer an intercom call
and set up a two-way speech path.
Handsfree
Answerback
Note: This option is displayed if the
administrator has made it available to
you.
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Type the phone
number that you want
to have your calls
forwarded to into the
details box.
Select
Active
or
Inactive
Note: If you forward
your phone to an
external phone
number, you must
have permission to
make that external call
and Redirect Inbound
Call to External
Number permission.
N/A
Select
Active
or
Inactive
Mitel IP Phone User Reference Guide Release 4.1
Feature
Description
Default
Label
Details
Status
Incoming
Calls List
Assign the Incoming Calls List option to a
memory key to allow you to see the list of
recently received incoming calls to your
extension. This has the same function as
the CALLS softkey.
Incoming
Calls List
N/A
N/A
Intercom
to CoWorker
(LED)
Assign the Intercom to Co-Worker option
to a memory key to allow you to make a
page directly to a co-worker's phone.
Intercom to
*** (Coworker's
extension)
Select a user from this
list to enable the
Intercom to Co-Worker
option.
N/A
Intercom
to Prompt
(LED)
Assign the Intercom to Prompt option to
a memory key to allow you to make a
page to a co-worker's number that you
enter from your phone’s keypad after
pressing the key.
Intercom to
Prompt
N/A
N/A
Join/Leav
e Group
(LED)
Assign the Join/Leave Group option to a
memory key to join and leave the
selected Call Group by selecting the
programmed memory key. The memory
key LED is lit when you have joined the
selected Call Group.
Join/leave
Group
Select a Call Group
from this list to enable
the Join/Leave Group
option.
N/A
Assign the Line Appearance option to a
memory key to have a phone line from
which you can receive calls, place calls
and keep calls on hold.
Line
(followed by
a number)
Line
Appearan
ce (LED)
Note: Line Appearances are ordered
bottom to top, right to left. Incoming calls
will be presented on the first available
Line Appearance based on the above
order.
Note: The Join/Leave
Group option is not
displayed if you are not
a member of a call
group.
Note:You cannot
program a Line
Appearance on a PKM.
Note: You cannot
program a Line
Appearance on pages
two or three of a Mitel
5340 IP Phone.
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Feature
Description
Default
Label
Details
Status
Monitor
Call (LED)
Assign the Monitor Call option to a
memory key to monitor and answer calls
occurring on another user’s phone. For
5224/5324 phones, see “Monitor call on
the 5224/5324 phone” on page 46. For
the 5212/5312 phone, see “Monitor call
on page 68. For the 5304 phone, see
“Monitor Call on the 5304 phone” on
page 89 . For the 5340 phone, see
“Monitor call on the 5340 IP phone” on
page 21. Note that a Monitor Call Silent
option is also available.
Monitor Call
***
(extension
number of
user
monitored)
Select the name of the
user this key will be
monitoring.
N/A
Note: Program the same number of
Monitor Call keys as the number of
simultaneous calls that you want to
monitor on the other user's phone. The
maximum number of simultaneous calls
that can be monitored equals the number
of Line Appearances the other user has
programmed on their phone. When you
program multiple Monitor Call keys for
the same Monitor group, they are
ordered bottom to top, right to left. The
first Monitor Call key will monitor the first
call placed or received by the other user
(not necessarily the first Line
Appearance) and so on.
Example: Number of Line Appearances
programmed on the "monitored" user's
phone: 4
Monitor Call keys programmed: 2
1. The "monitored" user selects his fourth
Line Appearance to make a call when
none of his other Line Appearances are
in use. The first Monitor Call key is used
to monitor this call.
2. An incoming call is received on the
"monitored" user’s first Line Appearance
while the fourth Line Appearance is still
in use. The second Monitor Call key is
used to monitor this call.
3. A second incoming call is received on
the "monitored" user’s second Line
Appearance while first and fourth Line
Appearances still in use. This call is not
monitored as there are only two Monitor
Call keys programmed and they are
both in use.
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Note: The Monitor call
option is not displayed
if you are not a
member of a monitor
group.
Mitel IP Phone User Reference Guide Release 4.1
Feature
Description
Default
Label
Details
Status
Monitor
Call
Silent
(LED)
Assign the Monitor Call Silent option to a
memory key to monitor and answer calls
occurring on another user’s phone. For
5224/5324 phones, see “Monitor call on
the 5224/5324 phone” on page 46. For
the 5304 phone, see “Monitor Call on the
5304 phone on page 89. For the 5340
phone, see “Monitor call on the 5340 IP
phone” on page 21.
Monitor
Call Silent
***
(extension
number of
user
monitored)
Select the name of
the user this key will
be monitoring. If the
list is empty you
cannot program this
feature to a key.
Note: The Monitor
Call Silent option is
not displayed if you
are not a member of
a monitor group.
N/A
Note that a Monitor Call option is also
available.
Note: Monitor Call Silent behaves the
same as Monitor Call with the exception
that ringing is not used to indicate an
incoming call. The Monitor Call Silent
option can be used together with or
independent of the Monitor Call option.
Refer to the Monitor Call entry in this
table for details related to programming
this option.
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Feature
Description
Monitor
Phone
(LED)
Assign the Monitor Phone option to a
memory key to monitor another user’s
phone to see when their phone is active.
Any key that is assigned to monitor
another phone also acts as a speed-dial
to that phone.
Note:
Monitor Phone does not allow you to
pick-up calls on another user’s line.
One
Touch
Speed
Dial
Assign the One Touch Speed Dial option
to a memory key to dial a user defined
phone number by pressing the
associated memory key.
Page
Assign the Page option to a memory key
so that you can send a page to all of the
phones at your site. The page is
broadcast through the speaker of each
available phone.
Park/
Retrieve
Assign the Park/Retrieve option to a
memory key to put a call on hold at a
park location such that it can be
retrieved from any other phone at your
business that has a memory key
configured with the Park/Retrieve option.
When you are on an active call,
selecting a memory key programmed
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Default
Label
Details
Status
Select the name of the
user this key will be
monitoring.
Note:
The Monitor phone
option is not displayed
if you are not a
member of a monitor
group.
N/A
Type the phone
number that you want
to dial to enable the
One Touch Speed Dial
option.
N/A
Page
None
N/A
Park/Retrieve
None
N/A
Monitor phone
*** (extension
number of
user)
Mitel IP Phone User Reference Guide Release 4.1
Feature
Description
Default
Label
Details
Status
with the Park/Retrieve feature will park
the call. When your phone is idle,
selecting a memory key programmed
with the Park/Retrieve feature will allow
you to retrieve a parked call by entering
the park location.
Pickup
Assign the Pickup option to a memory
key to allow you to answer an incoming
call to any member of the call pickup
group.
Pickup
Selecting Pickup
displays the available
pickup groups in the
Details list. Select a
pickup group from the
list to enable the
Pickup option
Note: The Pickup
option is not displayed
if you are not a
member of a call
pickup
group.
N/A
Redial
List / Dial
Assign the Redial List / Dial option to a
phone to display the list of recently
dialled calls. The key can also be used
to Dial a number displayed on the LCD
display (Call lists, Redial lists, and
Directory displays). This is only
appropriate for Mitel 5304 IP phones.
Redial List /
Dial
N/A
N/A
Transfer /
Conferen
ce
Assign the Transfer / Conference key to
a phone to allow transferring and
conferencing of calls. Press once to
transfer a call and twice to make a threeway call. This is only appropriate for
Mitel 5304 IP phones.
Transfer /
Conference
N/A
N/A
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Feature
Description
Twinning
On/Off
(LED)
Assign the Twinning On/Off option to a
memory key to allow you to activate or
deactivate your twinning feature.
Default
Label
Details
Status
Twinning
On/Off
N/A
Select
Active or
Inactive
Unassign
ed
An Unassigned memory key has no
action associated with it.
Unassigned
None
N/A
Voice
Mail
Assign the Voice Mail option to a memory
key to allow access to the Voice Mail
system. This is only appropriate for Mitel
5304 IP phones.
Voice Mail
N/A
N/A
Select key mapping profile
To help with the programming of your phone keys, choose a key mapping profile
with a number of pre-programmed keys. Selecting a Key Mapping Profile will
remove any programming you may have done to your memory keys.
To select a Key Mapping Profile, follow these steps:
1. Select My Phone in the Navigation pane.
2. Select a Key Profile from the Current Key Profile drop-down list.
3. Select the Reset button.
Your memory keys will be updated to contain the set of keys defined in the
key profile.
Print phone labels
Using Print Phone Labels, you can customize and print labels for the
programmable keys on your phone.
1. Select My Phone in the Navigation pane.
2. Select the Print Key Labels button at the bottom of the Information pane.
A new window will open. A PDF Template file will open with templates and
instructions for the phone labels.
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NOTE: Note that each box has a limited space. If the label for that key exceeds
the size available, a + sign will appear next to the key. Reduce the number
of characters in the label to eliminate the + sign.
3. Customize the labels and select the Print icon.
You can cut out the labels and insert them under the plastic covers on your
phone.
You can save the file to your local drive for future use.
4. Close the browser window.
Call Coverage
Using Call Coverage, you can decide how your calls should be handled when
you cannot answer them, including when you are logged out of your phone. To
view your Call Coverage options, select the My Call Coverage option in the
Navigation pane. If allowed for your phone, this page also allows you to set the
twinning option which allows you to ring another phone (such as your cell phone)
simultaneously with your desk phone.
To set-up or change Call Coverage, follow these steps:
1. Select one of the following options:
•
My Voice Mail
•
Auto Attendant, and select an Auto Attendant from the drop-down list
•
My Co-worker, and select a Co-worker from the drop-down list
•
Another Phone Number, and enter a phone number (including 9 and 1 if
it is an outside call).
2. Select how many times you want the phone to ring before going to the
coverage option.
3. Select the Save button to save the information.
4. To disable Call Coverage, select the No Call Coverage checkbox and then
select the Save button to save the information.
NOTE: If you log out of your phone, the call coverage option that you last set up
will apply unless you had call forwarding turned on.
If the Call Coverage option of your choice no longer exists (an Auto
Attendant or Co-worker), your call coverage will default to No Call Coverage.
If you cannot select My Voice Mail, it is because your phone has not been
configured for voice mail. See the system administrator.
If you configure your call coverage to an external phone number you must
have permission to make that external call and Redirect Inbound Call to
External Number permission.
Twinning
If the option is allowed by your administrator, you can configure twinning which
allows you to ring another phone (such as your cell phone) simultaneously with
your desk phone. To view your Twinning options, select the My Call Coverage
option in the Navigation pane.
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Follow these steps to set your twinning parameters:
1. Select the Activate Twinning checkbox
2. In the Twinning Target field, enter the phone number of the phone you want
to ring in addition to your desk phone. Enter the number as you would
normally dial it from your desk phone, including prefix digits. Do not configure
your Twinning Target to be your own company phone number.
3. Enter the maximum number of simultaneous calls you want sent to your
twinning target in the Maximum # of simultaneous calls to Target field.
Note that your desk phone can receive as many simultaneous calls as its
number of Line Appearance keys.
4. Select the Save button to save the information
Call groups
Incoming calls to a call group have the opportunity to be answered by any
member of the call group. The way the call is presented to the group members
depends on the call group type. The five types of call groups are as follows:
•
Broadcast group — all phones in the group ring simultaneously.
•
Pickup group - calls to any member of the group can be answered by
any other member who presses their pickup key.
•
Monitor group - all phones in the group ring simultaneously when a call
comes in to the primary member of the group.
•
Hunt group — phones in the group ring in sequence.
•
Rollover group — first available phone in the group rings.
In all cases, the first phone that picks up answers the call and stops the other
phones from ringing or being notified.
To view call groups of which you are a member, select My Call Groups in the
Navigation pane.
To view the members of a particular call group, select the Name of the call group
from the list.
NOTE: Only the administrator can add a call group, or change the members of
an existing call group.
Join/leave call groups
You can join and leave a call group of which you are a member if the call group
has been configured to allow joining and leaving. For Broadcast, Hunt and
Rollover groups, only the phones of members who are joined in the group will
ring when the call group is called. For Call Pickup groups, other phones in the
group will be notified only if the phone being called is joined in the group..
To join or leave a call group of which you are a member using the web interface,
follow these steps:
1. Select My Call Groups in the Navigation pane.
Your status for each call group will be displayed in the Status column.
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2. Select In Group to leave or Out of Group to join.
NOTE: Join and leave steps apply to Broadcast, Call Pickup, Hunt and Rollover
groups only.
If your status is not displayed as a link, it means that you do not have
permission to leave the call group. Selecting this status will not cause a
change. See the administrator.
You can also join/leave a call group (except a Monitor group) via a
programmed join/leave memory key on your phone.
Directories
The phone system has two directories: the Internal Directory and the External
Directory. Using each directory, you can
•
sort users
•
find users
•
call users
•
print the directory
View the internal directory
To view the Internal Directory, select Internal Directory in the Navigation pane.
View the external directory
To view the External Directory, select External Directory in the Navigation pane.
Sort directory list
You can sort a directory from either directory page.
To sort a list, select the column header of the field that you want to sort on. To
reverse the sorting order, select the column header a second time.
Find a person in the internal directory
To find a person, follow these steps:
1. Select Internal Directory in the Navigation pane.
2. Type a First Name or Last Name in the appropriate field. You can enter the
first few letters followed by a “*” to search for multiple names starting with the
same letters.
3. Select the Search button.
Your search results are displayed. If there are multiple results, you can sort
the results.
NOTE: To restore the entire directory list, select the Show All button.
Find an entry in the external directory
To find an entry in the external directory, follow these steps:
1. Select External Directory in the Navigation pane.
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2. Type a Name or Phone Number in the appropriate field. You can enter the
first few letters/numbers followed by a “*” to search for multiple entries.
3. Select the Search button.
Your search results are displayed. If there are multiple results, you can sort
the results.
NOTE: To restore the entire directory list, select the Show All button.
Click to Call
To call a person or entry in the internal or external directory, follow these steps:
1. Select Internal Directory or External Directory in the Navigation pane.
2. Select a Phone Number or Extension to select a specific person or entry.
A Calling pop-up window is displayed with the Originating Extension set to
your extension.
3. Confirm that the Destination Number displayed matches the phone number
you want to use. If the number is not the same, enter an alternate number.
4. Select the Call button.
The call is initiated on the selected phone in speaker mode.
When the party you are calling answers the call, you can continue the call in
speaker mode or you can lift the handset.
NOTE: If your call is not answered, terminate the call on your phone by lifting and
replacing the handset or by selecting the Speaker key.
Print a directory
To print a directory, follow these steps:
1. Select Internal Directory or External Directory in the Navigation pane.
Sorting the directory first will control the order of users in the printed
directory.
2. Select the Print List button to display a printable version of the directory.
3. Select Print button in the browser window.
4. Return to the directory by selecting the Close Window button.
Voice Mail
The voice mail system provides voice messaging capabilities and various
features that you can control through the web interface.
If this capability is enabled and you have a voice mailbox, you will be presented
with an extra web page - "My Voice Mail" on the web interface. By logging in to
the web interface and selecting this new page, you will then be presented with
the various features that you can control.
You can access your voicemail system from your phone as well. “Voice mail on
the 5224/5324 phone” on page 51, “Voice mail on the 5340 phone” on page 26
and “Voice mail on the 5304 phone” on page 94.
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Enable Message Waiting Indicator
To enable the Message Waiting Indicator lamp on your phone, follow these
steps:
1. Select My Voice Mail in the left menu.
2. In the Receiving Voice Mail section, check the checkbox for Use phone
Message Waiting Indicator.
3. Select the Save button to save the information.
If this is enabled, your phone's Message Waiting lamp will be on whenever you
have a phone message waiting for you.
To disable the Message Waiting Indicator lamp on your phone, follow these
steps:
1. Select My Voice Mail in the left menu.
2. In the Receiving Voice Mail section, uncheck the checkbox for Use phone
Message Waiting Indicator.
3. Select the Save button to save the information.
Configure email notification of voice messages
To configure the system to send you an email whenever a voice message is
deposited in your voice mailbox, follow these steps:
1. Select My Voice Mail in the left menu.
2. In the Receiving Voice Mail section, check the box for Send a notification
to this email address.
3. Fill in the email address to which you want the notifications sent.
4. Select the Save button to save the information.
Note that this only sends a notification to your email address. It does not send
the voice message. To configure the sending of the voice message, see
“Configure email forwarding of voice messages” on page 119.
To configure the system so that it does not send you an email whenever a voice
message is deposited in your voice mailbox, follow these steps:
1. Select My Voice Mail in the left menu.
2. In the Receiving Voice Mail section, uncheck the box for Send a
notification to this email address.
3. Select the Save button to save the information.
Configure email forwarding of voice messages
To configure the system to send you an email containing the voice message
when it is deposited in your voice mailbox, follow these steps:
1. Select My Voice Mail in the left menu.
2. In the Receiving Voice Mail section, check the box for Send a copy of the
Voice Mail as an email attachment to this email address.
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3. Select delete or keep to indicate if you want a copy of the voice mail kept on
the voice mail system. If you select keep, then you will also be able to
retrieve the message using your phone's message retrieval key. Voice mail
on the 5224/5324 phone” on page 51, “Voice mail on the 5340 phone” on
page 26 and “Voice mail on the 5304 phone” on page 94.
4. Fill in the email address to which you want the voice message sent.
5. Select the Save button to save the information.
NOTE: If you configure your voice mails to be emailed and deleted from the
voice mail system, then you must also disable the Message Waiting
Indicator. See “Enable Message Waiting Indicator” on page 119.
To configure the system so that it does not send you an email containing the
voice message when it is deposited in your voice mailbox, follow these steps:
1. Select My Voice Mail in the left menu.
2. In the Receiving Voice Mail section, uncheck the box for Send a copy of
the Voice Mail as an email attachment to this email address.
3. Select the Save button to save the information.
Configure dial-0 destination
To configure the system so that callers to your voice mailbox can press "0" to be
redirected to a specific number, follow these steps:
1. Select My Voice Mail in the left menu.
2. In the Dial-0 destination section, check the box for Enable dial-0 option.
3. Select one of the following:
•
The default configured by my administrator
•
My Co-worker, and select a Co-worker from the drop-down list
•
Call Group, and select a Call Group from the drop-down list.
•
Auto Attendant, and select an Auto Attendant from the drop-down list
4. Select the Save button to save the information.
To configure the system so that callers to your voice mailbox cannot press "0" to
be redirected, follow these steps:
1. Select My Voice Mail in the left menu.
2. In the Dial-0 destination section, uncheck the box for Enable dial-0 option.
3. Select the Save button to save the information.
Configure timezone for voice mail
When retrieving and playing back your voice messages, the system may indicate
the date and time when the messages were deposited. To configure the
timezone that the system uses for playback of your voice messages, follow these
steps:
1. Select My Voice Mail in the left menu.
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2. In the Time Zone section, select the appropriate timezone from the pulldown list.
3. Select the Save button to save the information.
Reset voice mail PIN
To reset your voice mail PIN, follow these steps:
1. Select My Voice Mail in the left menu.
2. In the Voice Mail PIN section, enter your new PIN in each of the two boxes.
3. Select the Save button to save the information.
Your voice mail PIN must be between four and ten digits.
NOTE: Note that this is not the same as the PIN which is used for logging into
your phone and the web interface. See “Change PIN” on page 99.
NOTE: Note that if your browser is configured to auto-fill the fields for resetting
the PIN, it may fill in the other PIN which is used for logging into the web
interface. To avoid this, clear the field and fill in the correct Voice mail PIN
value.
Web pages
This section describes the web administration pages.
My settings
The My Settings page acts as your home page, and is the first page you see
when you log in. You will find a number of quick links listed here for common
user actions:
•
View and edit my personal details - See “Change user details” on page
101.
•
Change my PIN - See “Change PIN” on page 99.
•
View and edit programmable keys on my phone - See “Configure phone“
on page 103.
•
View and edit call coverage options - See “Call Coverage” on page 115.
•
View the internal directory - See “View the internal directory” on page
117.
•
View the external directory - See “View the external directory” on page
117.
•
View my call groups - See “Call groups” on page 116.
My personal details
Using the My Personal Details page, you can perform the following tasks:
•
View and edit your personal data including your name, email, home
phone number, and mobile phone number. See “Change user details“ on
page 101.
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•
Record your name announcement. See “Record your name for the Auto
Attendant” on page 101.
•
View your call permissions See “Permissions” on page 102.
•
Change your PIN. See “Change PIN” on page 99.
My phone
Using the My Phone page, you can perform the following tasks:
•
View and change the settings of your phone keys. See “Program
memory keys” on page 104.
•
Select a default profile. See “Select key mapping profile” on page 114.
•
Print phone key labels. See “Print phone labels” on page 114.
For users of non-Mitel phones, refer to the phone documentation for details
regarding its configuration.
My call coverage
Using the My Call Coverage page, you can perform the following tasks:
•
View and change your call coverage settings. See “Call coverage” on
page 115.
•
If allowed for your phone, you can also view and edit your twinning
options. See “Twinning” on page 115.
My call groups
Using the My Call Groups page, you can perform the following tasks:
•
View all Call Groups to which you belong. See “Call groups” on page
116.
•
View the members of Call Groups to which you belong. See “Call
groups” on page 116.
•
Join and leave Call Groups. See “Join/leave call groups” on page 116.
My voice mail
If the voice mail capability is enabled and you have a voice mailbox, you will be
presented with an extra web page - "My Voice Mail" on the web interface. By
logging in to the web interface and selecting this new page, you will then be
presented with the various features that you can control.
You can configure the following:
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•
Your Message Waiting Indicator (MWI) - See “Enable Message Waiting
Indicator” on page 119.
•
Email notification of voice message - See “Configure email notification of
voice messages” on page 119.
•
Email forwarding of voice messages - See “Configure email forwarding of
voice messages” on page 119.
•
Your dial-0 destination - See “Configure dial-0 destination” on page 120.
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•
The timezone used for playback of voice message information - See
“Configure timezone for voice mail” on page 120.
•
Reset your voicemail PIN - See “Reset voice mail PIN” on page 121.
Company directories
Internal directory
Using the Internal Directory page, you can search for and view all internal users
and locations.
External directory
Using the External Directory page, you can search and view all entries in the
External Directory/Speed Dials list.
Getting more help
Select Getting more help at the top of the Help window to access additional
help.
Phone Messages
The LCD on the phones will display various messages that can indicate problems
that are occurring. The purpose of this section is to provide the most common
messages and the possible causes..
Phone Message
Extension ***
---
Cause
Resolution
Phone has lost its link to the
call server.
Check your phone connection.
The user does not have the
correct call permissions to
make the call. .
Check your call permissions. See
“Permissions“ on page 102.
Contact your system administrator.
The device called is busy on
a different call
Try the call again at a later time.
Contact your system administrator.
Where the first - is flashing
Call not allowed
User will also hear fast
busy tone.
Busy
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User will hear a busy tone.
Invalid Extension
The extension dialed is not
valid.
Check the number and dial the
correct extension.
Subscriber
Unavailable
The person being called is
logged out and has not set
up call coverage
Try the call at a later time.
The device at the extension
dialed does not currently
have a connection.
Try the call again at a later time. If
the problem persists contact your
system administrator.
The device being called has
been disabled.
Contact your system administrator.
The maximum number of
times that the call can be
forwarded has been
reached.
Advise caller that you are unable to
forward the call.
User will hear a busy tone.
Device Offline
User will hear a busy tone.
Device Disabled
User will hear fast busy
tone.
Call Forward Max
Reached
User will hear busy tone.
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No Lines Available
There is no Line Appearance
Available.
Disconnect a call on one of your
Line Appearance keys currently in
use, then try again.
or
Program an additional Line
Appearance key (see Program
memory keys on page 104).
The user has entered an
incorrect feature access
code.
Check the access code and try the
call again.
This will normally be seen
when trying to page.
Try the page again at a later time
and/or contact your system
administrator.
User will hear busy tone.
Invalid Feature Code
User will hear a fast busy
tone.
All Phones Busy
User will hear a busy tone.
Own Number
User dialed the same
extension number as that of
the device they are dialing
from.
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Glossary
3-way call: A feature that connects three phones so that 3 parties can participate
in a phone call.
Auto attendant: An automated answering system that performs telephone
attendant functions such as answering a call and transferring callers to a specific
user without the assistance of a live attendant. The automated answering system
provides instructions to the user using voice commands and the user activates
these features by pressing keys on their phone.
Broadcast group: A call group where incoming calls are directed to multiple
phones. All available phone lines ring simultaneously until the call has been
answered or forwarded to the call coverage for the broadcast group. A broadcast
group has a member list that defines the phones to which the incoming call
should be directed.
Call coverage: Call Coverage defines how calls should be handled when the
intended recipient cannot answer them. For example, call coverage can be
configured to send calls to voice mail if they are not answered.
Call group: Call groups allow incoming calls to be routed to multiple users.
There are three types of call groups; broadcast groups, hunt groups and
MONITOR groups. Each call group type routes calls to group members
differently. Users can join or leave the call groups to which they belong. Call
groups are also associated with call coverage so that calls can be handled even
when not answered by a group member.
Call permission profile: Call permission profiles store preset call permission
configurations. Different profiles can be saved for different types of users to make
configuration of their phone service faster and easier. Administrators assign call
permission profiles to users.
Call routing: Call routing defines how incoming calls to a company should be
directed. Each phone number is associated with either a user, location, call
group or auto attendant.
Feature key: A key on a phone that has been pre-programmed with a specified
feature. Feature keys are not user configurable.
Handset: The combination of a microphone and earpiece that is attached to a
telephone device, typically through a flexible cord.
Hold: A feature that allows a user to temporarily halt a call in progress. While a
call is on hold, the caller will hear silence.
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Hunt group (linear): A call group where incoming calls are routed sequentially to
each available phone in the hunt group member list starting with the first member
on the list. Each phone rings in turn for a prescribed number of rings after which
the call is passed to the next available member’s line. This continues until the call
is answered or forwarded to call coverage. A hunt group has a member list that
defines the phones to which the incoming call should be directed.
Hunt group (circular): A call group where incoming calls are routed sequentially
to each available phone in the hunt group member list starting with the member
who follows the last member on the list whose phone rang. Each phone rings in
turn for a prescribed number of rings after which it is passed to the next available
member’s line. This continues until the call is answered or forwarded to call
coverage. A hunt group has a member list that defines the phones to which the
incoming call should be directed.
Key pad: The keys on the phone that can be used for dialing.
LCD: The display window on the phone.
LED: An indicator light on a memory or feature key on the phone that indicates
the state of the feature associated with the key.
Line appearance: A memory key that has been programmed with the Line
Appearance feature. A line appearance key is used to make and receive calls.
Location: Locations represent phones that are not associated with any single
user. For example, a telephone in a conference room is entered into the phone
system as a location.
Login: The act of establishing a session between a user and the phone or the
web administration interface. To login, the user must provide their user id and
PIN.
Logout: The act of ending a session between a user and the phone or the web
administration interfaces. To logout, the user selects the logout softkey on the
phone or the Logout link in the web administration interface.
Memory key: A key on the phone that can be programmed by a user with a
selected feature.
Monitor group: A call group where incoming calls to a users’ phone can be
monitored and answered by another user on another phone. Both phones will
ring until the call is either answered by either user or forwarded to the call
coverage for the primary user. Monitor groups have primary and secondary
group members. The group members must have the appropriate memory key
configuration on their phones in order for this feature to be enabled.
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Monitor primary: The member of a Monitor group whose phone is being
monitored by the other group members. The monitor group inherits the name
and extension of the primary member.
Monitor secondary: A member of a Monitor group whose phone can be
configured to monitor and answer calls occurring on the primary’s’ phone.
PIN: A numeric code that is required for secure login to a phone or the web
interface. This code is specific to a user and should not be shared between
users.
Phone key profile: Phone key profiles store preset memory key configurations.
Different profiles can be saved for different types of users to make configuration
of their phones faster and easier. Phone key profiles can be selected by users
and administrators.
Site: A site refers to the physical location of a company office. A company may
have more than one site.
Softkey: The three keys on the phone directly below the LCD. Pressing these
keys activates the feature that is described directly above the key in the LCD.
Softkeys can redefine their function depending on the state of the phone.
Speakerphone: A combination microphone/loudspeaker that is part of a phone
and allows a user to have a hands-free conversation.
Speed dial: A pre-programmed phone number in the phone system.
User id: The means by which the phone system identifies a user. This phone
system uses a users’ extension for the user id.
User: A person who is using the phone system.
Voice mail: A system that can store spoken messages so that the intended
recipient can retrieve them at a later date.
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